Jessica Ford

31 de dic. de 2015

Brian Lasky was extremely helpful and he made me feel so comfortable with leasing a new SUV.

Lorraine Heim

31 de dic. de 2015

As a family this was our 4th car from Faulkner GMC and the third using the same salesman Steve C. We will continue to bring our business to this dealership. This was a very smooth transaction again and I love my GMC Terrain. Very professional and honest service which does not happen everywhere especially when purchasing a vehicle. You know you had great service when you still feel great about the deal even weeks later. I'm a very happy customer & the unlimited car washes are just icing on the cake!

Russell Consentino

29 de dic. de 2015

Friendly, customer-oriented people who repaired my Buick Enclave without an appointment. Excellent service.

Kenneth Fitts

28 de dic. de 2015

faulkner has always be a comfortable place to take my vehicles for service.

William Nysse

26 de dic. de 2015

No complaints, service was great as usual,no surprises,everything was fine.

Dallas Batchelor

25 de dic. de 2015

Excellent professional repair work. Was performed on our vehicle.

M Stricker

24 de dic. de 2015

Great sales effort. Understood my focus on the SUV that I wanted and respected my time. Be prepared with your offer and they will work with you. You have to understand what you want and what you can afford. The best for last - meeting the General Manager who helped the team prep the car for me to drive home that evening. Experience and customer service are evident with everyone you interact with at Faulkner.

Linda Fekete

24 de dic. de 2015

We got the vehicle that is perfect for our family needs.Rick Grissinger did a great job of helping us select the right car.It was delivered to us in great condition.Overall our experience was wonderful.

xcrazyczechx

24 de dic. de 2015

The entire process went very well. Great job to Jonathon, Ed and Rob. Very happy with my new truck.

Mitchell Beck

23 de dic. de 2015

Our experience at FAULKNER Buick GMC was wonderful . As usual our sales rep that Rick Grissinger- ? was outstanding in helping us . We love our new 2916 Regal. Also as usual, all of the people at service and in the show room are terrific .

Dency Wilfred

22 de dic. de 2015

Needed my catalytic converted relaxed and they did that. My car was due for an oil change and they did that too. They also washed my car before giving it back. I got a loaner for the day since my car needed repairs.

David Mangione

22 de dic. de 2015

Experience was wonderful, Rick was great, very Knowledgeable. Answered all our questions and explained all the details to our new Acadia.

Walter Gabriel

22 de dic. de 2015

Salesman Gus was very helpful and knowledgeable about truck.

Kathryn Mershon

22 de dic. de 2015

You made it so easy to make an appointment & even offered a loner car! It was so convenient.

Louis Difabio

19 de dic. de 2015

I was pleasantly surprised to find out I didn't have to leave my truck for the day. Dropped off, went to get a bite to eat, came back, firstservice was done. Very convenient. Great service.

Norman Lipton

18 de dic. de 2015

all of my requests and questions were answered by dave Malinowski.I also appreciated the 10% discount you gave me because I am anarmy veteran.

Connie Carcel

18 de dic. de 2015

Chris, in service, came through again. My car was diagnosed, fixed, and returned with perfecting timing. Faulkner's reputation for being the best is well deserved thanks to all who work there.

Allan Kniffin

18 de dic. de 2015

Very quick and pleasant experience! Spoke with someone on the phone, came in and received the same deal, no pressuring for sales and everyone was extremely nice.

Patricia Zuroick

17 de dic. de 2015

Everything was simple and professional. Service Department is excellent.

Michael Houska

17 de dic. de 2015

Everything went great from start to finish. Was very happy with truck and payment. They beat Fords pricing. Staff went out of the way to help me.

Vanessa Witcher

16 de dic. de 2015

My experience was very pleasant and very professional

Salvatore Suevo

14 de dic. de 2015

Service Department is polite and communicates well with customers

Kerri Haggar

13 de dic. de 2015

Dealership was amazing. Employees were friendly and helpful. Thanks for helping me find a great car!

John Regan

11 de dic. de 2015

Brian Walsh and Pat Duffy contacted me promptly and explainedeverything very carefully to me. Would gladly do business again.Two thumbs up !

Timothy Geiger

8 de dic. de 2015

CHUCK MULLEN WAS GREAT. VERY LAID BACK AND PROFESSIONAL.MAKES YOU FEEL LIKE YOU HAVE KNOWN HIM FOR EVER.

Sylvette Lugo

8 de dic. de 2015

I stop by for inspections since they expired a few months before the year. I received my inspections and an oil change which I needed but didn't schedule at the time. Everything was complimentary and I did not wait long. I am very thankful.

Oona Law

7 de dic. de 2015

Drove in for appointment. Changed oil and fluids topped off. Drove away, the way it should be.

Frank Peranteau

7 de dic. de 2015

Faulkner staff are always courteous and professional.

Lucille Lepre

4 de dic. de 2015

I am not the only car holder from your facility. Every time there was an issue with any of the vehicles, Faulkner was right there assessing the situation. I must say, your company made good on everything. Even an used car, they changed the battery with no questions asked. Not many companies would do that in my experience. I always recommend Faulkner.(to be sure) Everyone there is friendly and your waiting area is inviting and clean.

Andrew Brack

4 de dic. de 2015

I went on a Monday to look at the Acadia. I knew I wanted to buy the car but wasn't sure if when. After a few discussions we were able to come to an agreement on price. Great service and understanding my needs by Charlie Mullen.

Jeffrey Kolsky

2 de dic. de 2015

First I checked on the Internet and expressed interest in a new Terrain. I was contacted by a very courteous sales rep and I made an appointment to come in. When I arrived I was handed off to a floor salesperson, Brian Walsh. We put a deal together and I leased a new Terrain. It was pretty easy and painless.

Jean B

1 de dic. de 2015

This was the first, BUT not the last time I will go to Faulkner Buick. I was looking for a car that work for driving my 87 yr old parents in comfortably. Lucky for me, Charlie Mullen was the consultant that greeted me. He was very patient, helpful and knowledgeable. After looking at other dealerships for possible options, I came back to Faulkner Buick. It just so happened I saw your Black Friday Ad about lease specials. I had never leased before, but thought that might be a better fit for me at this time. I came in on Black Friday at 9:00am to see Charlie. After running a few scenarios, I decided on the basic Encore. And to my surprise came home with a 48" Samsung TV!...which we gave to my parents as an early Xmas gift. They love the car and the TV. I'll be back in 2yrs.

Catherine Hazzard

1 de dic. de 2015

The people at the door and the receptionist were very friendly. I got there a half hour early and she said it was OK.

Jeanne Paskawicz

27 de nov. de 2015

Stayed too long for inspection-just got out of hospital 0ne week ago after 2 cardiac stents were placed and wasn*t allowed to stay out long

Harshad Patel

26 de nov. de 2015

As usual hassle free service. No pressure to buy or get unwanted service. Detailed explanation of what needs to be done.

Joseph Rakowski

24 de nov. de 2015

Ed was very patient. He's the best car salesman I know!

Kelton Hall

24 de nov. de 2015

Great service, very attentive your needs in regards to your vehicle. Excellent with service and not a long wait time.

Irene Pers

24 de nov. de 2015

The service team is always courteous and make you feel that you are important to them.

Michael Ghee

23 de nov. de 2015

great response to my service needs everytime I go there

Keith Faulcon

21 de nov. de 2015

The scheduled service was made same day. When I got there was taken right away. Lounge area was comfortable and complimentary refreshments a nice touch. Most importantly I was out in a reasonable time.

Corey Miller

21 de nov. de 2015

It was a great experience. I really like how quick it was and how they notified me as soon as the vehicle was ready to be picked up.

Jessica Besler

19 de nov. de 2015

Chuck Mullen was great. He took his time with my husband and I in selecting a replacement vehicle that had been damaged in an auto accident.

Adam Mayer

18 de nov. de 2015

I had a very good experience with the dealership.They changed the oil and filter and rotated the tires. They also found two miner call backs and explained them to me and asked me if I received notice in the mail. I told him I didn't receive any notification of either call back. He said he would take care of it after the required service is done. Good Job.

Patricia Myers

17 de nov. de 2015

Repeat customer of Connie Walck. She's friendly, yet professional and she doesn't make me feel pressured. Connie knows the cars and always has me set up and ready to go when I pick up my new vehicle. The finance department is excellent as well. Pretty much anyone I came into contact with was great!

Denise Wadsworth

17 de nov. de 2015

This is the second car we have bought here. My parents have also bought there last 3 vehicles here. very impressed with the new car salesmen we deal with. Brian Walsh is always so very helpful and knowledgeable about the vehicles. Will definitely recommend your dealership to other family and friends, and come back when we are ready for our next vehicle.

Louis Kober

17 de nov. de 2015

I enjoy scheduling my 2011 Buick Lacrosse for Inspection and repairs with Faulkner Buick. I believe they know my vehicle and when I need repairs it is done correctly and to General Motors requirements.I will continue using Faulkner Buick in the future."NOTE" I do appreciate the specials and discounts that are given. Sincerely,Lou Kober

Larry Carter

17 de nov. de 2015

Techs should be more preventative and give recommendations on what maintenance need to be completed(or as needed) in a timely manner.

Joan J Bakker

14 de nov. de 2015

Always prompt courteous service with knowledgeable personnel. Would not take my car anywhere else. Third vehicle purchased at this dealership and the service is part of the reason. I would highly recommend Faulkner.

Edward Polarski

12 de nov. de 2015

quick and efficient, Great facilities. clean and comfortable. Well trained staff. who are very experienced.

David Schein

12 de nov. de 2015

Never had a bad time either with obtaining a new vehicle or with service

Paul Iacopucci

12 de nov. de 2015

It's always a pleasure to take my vehicles for service. Professional staff and I know the work is done right.

Tamera Wilcoxson

11 de nov. de 2015

The service staff was very courteous and knowledgeable, from check-in to check-out. The lounge area was impeccable and it was wonderful that there was a large screen TV to help pass the time, although my wait time for an oil change was minimal.

Ronald Fortunato

10 de nov. de 2015

Faulkner GMC in Trevose PA has always been fair to me. Their sales team and management always seems to go above and beyond so the customer gets that great car buying experience that we're all looking for. Special Thank you to my salesman Ed Pawlowski Jr for all his help in special ordering my new Yukon. I miss my 2003 GMC Yukon XL but I'm in love with my NEW 2016 GMC Yukon XL. You can shop around but you will end up at Faulkner. Of course they want your business but they will work for it and in the end they will earn your business. Thank you,Ron Fortunato

Erika Waters

9 de nov. de 2015

Routine oil change, but staff always quick and courteous.

Audrey

7 de nov. de 2015

Very helpful, fast service, very good work was done on my vehicle

Elaine Pezzola

6 de nov. de 2015

Loved having a loaner vehicle for the day....................

Amanda Molina

6 de nov. de 2015

I was shopping for a safe/new vehicle for my son and I and was not approved when at first reviewed, but after some power of the heart from the GMC Faulkner Team, they were able to get me my dream car at an amazing cost/m. I appreciate the team for going to bat for me and getting the deal by relating my story to their banks & giving me a chance to prove I am an awesome customer. I would recommend this team to ANYONE who was looking to getting into a vehicle, ABSOLULTELY!!

Kathleen Thomas

5 de nov. de 2015

courteous, caring team that respects your time and solves the problem the first time

Sheryll Parisi

5 de nov. de 2015

I love the ease of driving right into the service bay and being greeted by a service writer with an iPad. The waiting area is clean and comfortable. I was done and on my way home before I knew it!

Stephen Mccusker

5 de nov. de 2015

I didn't have to wait for an appointment. I didn't have to wait for an appraiser to set up. I didn't have time to drink my free coffee before the shuttle was ready. My car was ready at the of day. It certainly seems to running fine. Is this the way to do business? You bet it is!

Joelaine Langhorne

5 de nov. de 2015

The staff at Faulkner were courteous and helpful. The facility was neat and organized.

Frank Peranteau

3 de nov. de 2015

Faulkner staff are always courteous and professional.

Margaret Lutz

31 de oct. de 2015

Absolutely perfect - appointment time was as scheduled, waiting time was minimal. I was very pleased with my service at Faulkner! Great staff, very professional and knowledgeable - thanks for a great job.

Charles Casper

30 de oct. de 2015

I though the overall purchase went well. I liked the salesman Mike that helped me. He was very helpful and patient.

Dennis Carr

29 de oct. de 2015

I would like to thank Ed Pawlowski for the outstanding customer service my wife and myself received last week in leasing our new 2016 GMC Acadia. Ed was professional and courteous in meeting our needs and thorough in explaining the vehicle options and performance issues. It is the best experience I have had in purchasing a new vehicle. I am definitely a Faulkner customer for all future purchases. Also it's great to be back in the GM family with On Star. Thank you

Clare Toohey

29 de oct. de 2015

it was a great deal no pressure sale. Rick was wonderful!!

Harold Chappel

26 de oct. de 2015

The waiting room was great and I was in and out in good time.

Andrew Tarter

25 de oct. de 2015

30+ years of dealing with the same dealership pretty much says it all. Service has never disappointed me.

Melissa K

23 de oct. de 2015

I had put off car shopping for weeks because I was sure it would be a hassle and that I'd end up settling for something I didn't want. Then I read that the GMC Terrain has high ratings for interior noise reduction: exactly what I need in order to better hear my 5-year old talking from the back seat! That was enough to motivate me; I did the online credit application and submitted my information, and was pleasantly surprised when I got a call NOT from a salesman but from a customer service representative. Wow, who does that?! Joe Crostarosa took some information and confirmed that I would be approved for financing (not always a given for stay-at-home moms without "a job"), and arranged my test drive. Joe was great. The exact vehicle I saw online was waiting for me upon my arrival, and sales consultant Ricky Grissinger was professional and patient and provided great information about the vehicle. He made sure to work around my schedule, ensuring I was on time to pick up my son from school, even arranging to pick up one of my trade-ins for me. I leased the car from Faulkner Buick GMC the same day I saw it online!

Angela Thorpe

21 de oct. de 2015

I love my Buick Encore. Every one that help me get this car was friendly and knew the answer to all my questions. It was great experience!

George Kirk

21 de oct. de 2015

We have been coming to Faulkner dealerships for the past six years. Our first vehicle was a Saturn in 2009. We felt Faulkner went the extra mile to meet our needs and requests both with the Saturn purchase and now with our Buick. We have been very satisfied with both the buying experience and the ongoing service.

Crystal C

20 de oct. de 2015

Service was quick and I was taken on time. Good experience!

Douglas Drysdale

20 de oct. de 2015

Great service and great people!! Had my vehicle in and out

JM

18 de oct. de 2015

I was very pleased with the great service I received from everyone at Faulkner Buick GMC Trevose on my recent purchase of a 2016 GMC Acadia. This is my 4th vehicle I have purchased from here and Rick Grissinger has been my salesman for all four. The attention to detail that Rick has shown as well as everyone from the sales department to the service department is the reason I continue to be a loyal customer. I would definitely recommend purchasing a new or used vehicle from Faulkner, their service is above and beyond!Joel M.

Eric Stettnisch

16 de oct. de 2015

always top notch service at Faulkner! always top notch service at Faulkner!

Michael Zuroick

14 de oct. de 2015

We always get good service and Gus our sales rep just contacted up to make sure we were happy with the vehicle. Great dealership.

Marylane Logan

13 de oct. de 2015

Service was great and timely.representatives were very courteous and professional

Erin Marable

12 de oct. de 2015

Tim and his team were great, I got the car for the price I wanted and I couldn't be happier.

Janice Visalli

11 de oct. de 2015

I came in looking for the amethyst Acadia and Connie Walck found one at another dealership. Connie was great at showing me the Acadia an Enclave onsite.I had my heart set on the purple one. I told if she couldnt find a 2015 i would order a 2016. Her and Joe Crostarosa found the 2015 and i love it. Connie did a fantastic job. They both explained everything and if i had anymore just call. Very friendly,knowledgable. Great Job!

Joseph Caranci

8 de oct. de 2015

I like the fact that my truck leaves the facility without a scratch . Its when it goes in and clean when it comes out

Jarrett Mieczkowski

7 de oct. de 2015

This was by far the best experience I have had in terms of inquiring about and leasing a vehicle. The salesman was very professional, knowledgable, and made me feel like Faulkner GMC was the right place to do business.

Rashan Lindsey

6 de oct. de 2015

I have no problem of the work that was done of my vehicle. I have my car 2yrs and never had a problem of any of the workers. Keep Up The Great Service. ???

David C

5 de oct. de 2015

I scheduled an appointment and was in and out in 30 minutes.

Ellen Zeo

4 de oct. de 2015

I had an oil change and as always very nice and professional employees from th mechanics to the desk people.

Terry White

4 de oct. de 2015

easy to schedule... great staff... vehicle done and returned as promised...

Thomas Howard

4 de oct. de 2015

I was happily surprised at the service and abilities of the service department and the sales personnel. You always hear about bad experiences and not the good ones. Without a doubt, I would wholeheartedly recommend Faulkner GMC to my relatives and friends.

Ralph Coolen

3 de oct. de 2015

Outstanding service as usual.Everyone working there are very professional and courteous.

Stephen Brett

2 de oct. de 2015

Very friendly helpful staff and environment...car had an issue after sale and they took care of it immediately without any problems or inconvenience

Richard Marotto

2 de oct. de 2015

The staff was competent and courteous. The facilities were comfortable and inviting. The work performed was excellent.

Jan Grissinger

2 de oct. de 2015

I am always happy with my experience at Faulkner, they do a wonderful job

James Widener

2 de oct. de 2015

Great experience great sale person very knowledgeable

Kathleen Berdel

30 de sep. de 2015

I bought my car there at the Trevose Faulkner. I continue to take it there as I have confidence in the employees and work they do. I do miss Joe Bushfield but he has moved on to a higher position and good luck to him. I will continue to come there.

Elizabeth Pasternak

26 de sep. de 2015

called last minute for oil change was in and out 45 minutes

Ruth Harbison

25 de sep. de 2015

Many, many thanks to Rick Grissinger for all his efficiency, caring help and sincere friendship during all the business transactions while leasing my GMC Terrain 2015. I could not have asked for a more pleasant experience on such a beautiful day. Everyone I met was so helpful....Joe Costarosa and Chuck Mullen too. Ruth B. Harbison

Stephanie Messaad

24 de sep. de 2015

service was great. everyone was very helpful and knowledgeable

Loretta Kinsley

23 de sep. de 2015

We buy all our cars at Faulkner.Salesman was just excellent!

John Mckone

22 de sep. de 2015

My wife and I took our 2015 Buick LaCrosse in for the 2nd oil change and tire rotation. We also needed a state inspection done. The man at the counter told us it would be done in about one hour. We enjoyed the customer seating area reading magazines and watching TV. Our car was finished in under an hour, and they washed the car. Great service.

Karin Pitcairn

22 de sep. de 2015

great service and friendly staff. would recommend to a friend if they were interested in buying from Faulkner

Verna Womack-woods

20 de sep. de 2015

I always have a positive experience when I walk in to Faulkner's dealership or to the service department. Everyone speaks and are always smiling. Everyone approaches you in a professional friendly manner. I just had my car in for it's first check-up. It was a very positive experience. They started working on my car right away. I waited for my car in their waiting area. Coffee, water and snacks were plentiful.

Mokus Braswell

20 de sep. de 2015

very helpful, professional and fast. the entire staff was very pleasant and courteous.they all went the extra mile to make sure all my needs were met. my experienceat this dealership is always the best and i would recommend this one to anybody.whenever i come here, i know that i'm going to get quality service every time.

Michael Ramirez

17 de sep. de 2015

Was accommodated by friendly and prompt service. Waiting room was clean. More importantly my appointment time was convenient and ON TIME!

Michael Dobuski

11 de sep. de 2015

Great service. The motor mounts went bad on my GMC Terrain. I mentioned the truck head a front end collision and the service technician, I beloeve it was Dan Malinowski, went to Faulkner's collision service, where the damage had been repaired, to see if it was caused by the accident. It wasn't but I appreciated the extra effort. Faulkner service really always makes the extra effort. Mike Dobuski

Yana Tsirkel

7 de sep. de 2015

Brian was amazing he worked with me to help me get the payments I wanted and could afford also was very patient with me . Love my vehicle !

Robert Oakes

4 de sep. de 2015

very pleased with the deal that was made for me my new terrain is very nice

Barbara Blank

4 de sep. de 2015

We always get great service at Faulkner GMC. Most of the time the wait is not too long. It's nice that they offer a shuttle service for those who cannot wait for their cars.

Michelle Manness

4 de sep. de 2015

Had a wonderful experience with my service. Had a young child with me and the waiting was not bad. Very satisfied.

Robert Burke

3 de sep. de 2015

Very convenient, easy, and fast. Took some work with me while I waited for my oil change, tire rotation, and vehicle check over. All done in about a half hour. Nice waiting area to spread out my work papers and feel I got a good deal at $42 all done. Would definitely come back again.

Theodore Borie

3 de sep. de 2015

This is the second car that we purchased from Steve Camuccio and we are very satisfied with the way he handled everything.

Lisa Zurlo-waltz

3 de sep. de 2015

I love Faulkner buick service center. From the pull in bays to the end result Faulkner is great! They even ran my car through the car wash for me. I love that they offered me a ride home or to work. Keep up the good work. This is why i came back to Faulkner again.

Kevin Cliggett

2 de sep. de 2015

I HIGHLY RECOMMEND THE GMC BUICK DEALERSHIP ON STREET RD. I KNEW EXACTLY WHAT I WANTED GOING THERE AND THE REP ED TOOK REALLY GOOD CARE OF US. HE DIDN'T SUGAR COAT ANYTHING OR PRESSURE US INTO ANYTHING. GOT A GREAT DEAL ON A 2015 GMC TERRAIN AND ABSOLUTELY LOVE MY NEW TRUCK! I WILL BE SHOPPING AT THIS DEALERSHIP IN THE FUTURE!

NMS

1 de sep. de 2015

My Salesman, Ed Pawlowski was more than helpful in locating the car I wanted. (2105 Red SLT Terrain) All of the associates at Faulkner GMC were very professional and and not high pressure.

Marianne Darrah

31 de ago. de 2015

Requesting a specific mechanic, (Robert Wolset) I know I always have the best of service and never have to worry..as long as he is there I will always bring my vehicles back!

Mary Scherff

29 de ago. de 2015

Made an appointment for oil change and a recall issue came after work staff was extremely nice offered drinks waited in lounge area which was clean and tv kept everyone entertained. My car was serviced in a fair amount of time even washed and waiting outside the front door. Awesome service!

Charles Hauser

26 de ago. de 2015

went in without an appointment and they helped me out. very good service. Dave was very nice

Barbara J. Montague

26 de ago. de 2015

I always have a great experience when I bring my car there for service. They are always kind and courteous and professional. Not only great service but I get my car washed for free. Will remain a customer for lifetime, Thank you for a pleasant experience. B. J. Montague

Lucille Lepre

25 de ago. de 2015

Every time I bring my car into the dealership, I find they truly know the meaning of customer service. They practically wait on you hand and foot. They explain everything including information on subjects that are just not explainable. I have been the first one to purchase my auto at this dealership, and since then my brother has purchased an auto and my daughter for my granddaughter. I think this says it all. Truly a pleasure to be in their company.

Joseph Wetzel

24 de ago. de 2015

Great deal on 2015 Buick EncoreI can't say enough good things about Ricky Grissinger, the salesman who sold me my new car. Ricky did an excellent job explaining everything to me from financing to the car's advanced technological features. I felt confident knowing exactly what I had bought. I've purchased many a car in the past but have never experienced such professionalism and great sales service - thanks to Ricky.

Edward Trappler

24 de ago. de 2015

Courteous service associates and completed the repairs when promised. Though originally I was told it was expected the recall repairs to require 4 hours I was told the repairs would require all day when dropping off the car. Thank you for the loaner car, as it eliminated the unexpected inconvenience of the repairs taking all day.

Dennis Elwell

20 de ago. de 2015

Not having the required parts available to install at Faulkner on the day I arrived, meant the inconvenience of having to return the next day, even though I was given a "loaner car" overnight. The one hour and 20 minute, traffic light after traffic light ride, and return trip in heavy traffic at rush hour was no fun. The new parts, however, when finally installed were done well in my opinion.

John Dougherty

16 de ago. de 2015

Great Work from Dave Malinowski and all!!Thank you!!Vr,John M. Dougherty

Donna Myers

15 de ago. de 2015

Vehicle was in for inspection oil change and tire rotation - was told vehicle needed repairs went through each needed part/price. Was told market lights needed repLacementbfor inspection - I did not authorize marker replacement as husband can easily do this task.Upon arrival bill was approx $200 more than quoted on phone and marker lights were replaced .After competitor coupons and discussion with service advisor and mgr on duty price was reducedPricing for services rendered was higher than competitor and labor charged (time allotted) for each task was more than indicated on various reputable internet mechanic sites. (Almost felt like I was being billed by a lawyer for overtime)

Erin Kajkowski

14 de ago. de 2015

Service was great!! And whoever washed the truck also did a great job!! Thank you!

Herbert Beller

13 de ago. de 2015

Entire processing was remarkably efficient and conducted in a friendly and courteous manner

Denise Wadsworth

12 de ago. de 2015

From the sales people, to the customer service people, to the service people, everyone is always very helpful. Have never had any problem with your company.

Vincent Pastore

11 de ago. de 2015

This is a great service center! Great, friendly staff and trustworthy mechanics! They always leave my car clean and have it ready quickly! I take all of my cars here for service!

Michael Ghee

10 de ago. de 2015

this is the most attentive service dept. I have ever experienced, I recommend them to everyone I know.

Kevin Bailey

10 de ago. de 2015

The car went in for inspection and everything was handled correctly , no complaints.

John Goral

8 de ago. de 2015

Dave took care of problem with my truck very well and called me every day on the status of my truck

Joanne Jones-lumpkin

7 de ago. de 2015

The service was completed in a timely manner. I would recommend them to everyone

Lisa nykaza

6 de ago. de 2015

Great experience for new car buyers. Very knowledgeable staff.

Maureen Bonfiglio

6 de ago. de 2015

Service center always goes out of its way to make sure I am pleased.

James Malone

6 de ago. de 2015

While just in for a lube and oil change, nonetheless the people were helpful and the work was done in a timely fashion

Antoinett Rath

6 de ago. de 2015

The sales and finance personnel were friendly, patient, respectful and knowledgeable. The purchase was smooth and consistent with my expectations. Thank you Brian Waulch!

Rome Lewandowski

5 de ago. de 2015

Service was prompt, minimal time waiting for oil change and tire rotation. Comfortable and clean waiting area. Customer Service and assigned service rep were very polite, and informative.

Patricia Collins

1 de ago. de 2015

Went in for inspection. Faulkner did not look for anything that may "someday" present a problem. I'm a senior and really appreciate your soundness and honesty.Patricia CollinsChevy trailblazer

Rebecca Nusbaum

31 de jul. de 2015

Everyone has been very helpful, even though it was a minor recall/service.

Jennifer Rickards

31 de jul. de 2015

As many people, time is not on my side. I was in and out quickly with a new Acadia! Staff was professional and the dealership clean and welcoming. It took me ten years to purchase a new vehicle simply because I did not want the stress of buying one. This experience was quick and painless! Thank you!

Warren Sandberg

30 de jul. de 2015

Buying a car always involves some brain damage, but Rick Grissinger made it a breeze. He took the time to explain the features of the car in great detail and was patient. I rate him a '10' and would not hesitate to recommend him and Faulkner GMC.Warren S.Lewes, DE

John Nigrey

29 de jul. de 2015

Quick and excellent service experience friendly staff. Comleted quickly. Truck washed afterwards

Gail Cimino

25 de jul. de 2015

Service was on time and staff courteous and efficient as usual.

Sharon Snyder

24 de jul. de 2015

pleasant and courteous staff, done on time. No problems.

John Thompkins

24 de jul. de 2015

I scheduled my appointment online but I didn't get a comfirmation email. I showed up on the day I was scheduled for found out that I wasn't in the system,so I still needed my inspection done. He said he would fit me in. Figuring I would be there for a good part of the day I said ok. A hour an a half later my car was done and cleaned an I was on my way.:)

Mary Dunne

23 de jul. de 2015

My visit went well,the staff is friendly and keeps you updated on the progress.

Adam Mayer

21 de jul. de 2015

I dropped off my 2015 GMC Sierra to have the very first service done as it was due. The staff was outstanding and I rented a car to go to work. They called me later to let me know it is ready for pick up. They also sent me an email to let me know that the two conserns I had was nothing to worry about. I love this truck.

Ellen Zeo

20 de jul. de 2015

I have never had a bad experience with this dealerdhip since I bought the car in 2010

Joseph Plunkett

20 de jul. de 2015

SALES TEAM WORKED VERY HARD TO GET WHAT I NEEDED. VERY FRIENDLY AND ATTENTION TO DETAIL

Michael Nedby

19 de jul. de 2015

Repaired two door handles, rear u joint,spin balanced all tires,flushed rad. & transfer case This tahoe rides & handels better than it ever did. Awesome job Thanks

Honda Element shopper

17 de jul. de 2015

called was told vehicle was available, got there after 5hr drive was told it was in body shop getting re sprayed due to damage? Drove 5hrs home and was very upset, bought elsewhere!

Harry Rutter

15 de jul. de 2015

After working out a deal on the computer and by phone our experience at the dealership was a pleasure. It was a busy day for the dealership which worked out well for us because we were able to look around check out the cars and then take a test drive. After the drive and getting the car and color we wanted within three hours we were driving home. Everyone was so nice to us and accommodating to our needs. Thank you Faulkner Buick. Harry and Pat Rutter

Tom from South Jersey

15 de jul. de 2015

The team that I dealt with was very professional. Mike, my salesman, was not pushy and was able to construct a deal that I could not walk away from. I was not expecting to buy a new truck that evening, but the process was so smooth that I have told everyone I know if you are looking for a new GMC to take a ride to Faulkner and see Mike Tercha...

Charles Oconnor

14 de jul. de 2015

very pleased long time customer great customer service awesome leasing program

Janemarie Mcglynn

14 de jul. de 2015

Friendly, professional, alwys make us feel at home and that we got a good deal. Go over and above what a normal dealership would do.

Peter Stampone

13 de jul. de 2015

I had a great experience at faulkner Buick GMC everyone was really helpful, and they had me in and out of the door. I would definitely recommended this dealership to anyone I know.

Janine Paglaiccetti-lynch

10 de jul. de 2015

Pulled in and was out in a hour. People were polite, they washed my car,

John M. Dougherty

6 de jul. de 2015

Great and courteous ongoing customer service from Dave Malinowski, the entire service and Faulkner team!!Keep up the great work, God bless and Thank you!!Vr,John M. Dougherty

James Kaufer

3 de jul. de 2015

as always Faulkner came through above and beyond the expected

Nela Gorlitsky

2 de jul. de 2015

Great service, pleasant experience, low pressure, nice environment, friendly people (very attentive) Strongly recommend the dealership and the Buick product line

Joseph Daukaus

2 de jul. de 2015

Great experience, great people! Every time I come in, it is convenient and I receive great service

Kevin Bailey

2 de jul. de 2015

They found the leak, fixed it and it cost me less than they had quoted. GREAT

Joseph Stankunas

29 de jun. de 2015

I ARRIVED ON TIME SCEDULED AND WAS PROMPTLY TAKEN CARE OF. IWAS INFORMED THAT REPAIR WAS TEMPORAY AND WOULD BE NOTIFIED WHEN GM HAS COME UP WITH THE ENGINEERING TO CORRECT THE RECALL AS ALWAYS I WAS TREATED WITH RESPECT FROM EVERYONE IN YOUR SERVICE DEPT

Sylvette Lugo

29 de jun. de 2015

I was thankful when parts gave me a call with updates on my car.

Margaret-mary Jajko

29 de jun. de 2015

First time there for service and it was very nice and painless.

Salvatore Suevo

29 de jun. de 2015

While in for an oil change they notified us of a recall issue and took care of it while we waited

Harry Wittmer

28 de jun. de 2015

I thought it took too long for an oil change. I went to the Dealership and gave my car to a Service Writer around 1:00 PM. My appointment was for 1:30. I requested a shuttle ride home and I was quickly summoned by the shuttle driver about 5 minutes later for my ride home. After two calls to find out if my oil change was completed around 4:20, I then asked for the the shuttle and was picked up and then taken to service.

Crystal Colacicco

26 de jun. de 2015

Overall the staff was helpful and got me at a payment I was comfortable with. The only thing I would recommend is that options on mileage is discussed. After I left, I thought about the mileage I signed to and felt that it was going to be too low. There were no other options discussed at the table and when talking to others who leased, they said I could have gotten more miles. When going back to the dealer to see if it could be changed, it was not an option at that point. That is the only thing I was not satisfied with.

Shannon Brennan

25 de jun. de 2015

Faulkner GMC is very easy to deal with. Making appointments, keeping reasonable times and communicating with customers are all strengths for Faulkner. Thank you!

Darrin Gusoff

25 de jun. de 2015

I left my car at the afterhours drop-off location, on a Sunday, at the dealership. The next business day, I received a phone call with a preliminary update about a service issue. Later that same evening, I received another phone call for another update. By the following day the service issue was resolved and I was back in my car. The service was excellent, as I expected it to be. But, I really want to make a point about the communication from the service center. The fact that I received updates and not just a final call telling me my car was ready, really says something about Faulkner. It says that customer service, not just automobile service, is a key factor in their daily process.

Kathleen Palmer

24 de jun. de 2015

I like bringing my Acadia in for an oil change and waiting. Usually Faulkner gets me in within a few days of calling. Staff is always friendly and I feel comfortable upon arrival. I will continue to have my car serviced at Faulkner because I trust that they are doing the right and honest work with my vehicle.

David Beatrice

19 de jun. de 2015

Very professional, friendly and quick. Facilities very clean and comfortable

Anita Miller

18 de jun. de 2015

The Service Department at Faulkner Buick GMC EXCELLENT The staff has always been courteous. Our vehicle is serviced promptly and efficiently and our vehicle is returned to us in perfect condition.

William Robinson

16 de jun. de 2015

The service was fast and I was pleased with all aspects of my visit. Keep up the good work. Thanks

Barbara Manning

15 de jun. de 2015

Faulkner Buick GMC Trevose is the very BEST. I would not go anywhere else. The customer services is outstanding.

Gus M. Scirrotto

13 de jun. de 2015

Everything went very smoothly and professionally. Very satisfied

Karen Dence

12 de jun. de 2015

Steve was great. Did not try to steer us in a direction we did not want to go in. Very pleasant experience, but it takes too long to buy a car. Not just at your place but at every one I have ever been at.

Rudolph Nedelka

9 de jun. de 2015

My purchasing experience with Faulkner Buick and my salesman, Charlie Mullen was a very positive one. After some problems with the LaCrosse that developed the day after I took delivery, everything is now working fine. The Service Department did an outstanding job in finding and correcting the problem and I was given a loaner car for the time it took. This is the third LaCrosse I have purchased from Faulkner. I look forward to dealing with the people there in the future.

Vivian Watson

9 de jun. de 2015

THE SERVICE AND THE WAIT TIME WAS EXCELLENT. THANK YOU

Nelson Hernandez

8 de jun. de 2015

I have been doing business with Faulkner Trevose for over 8 years and it only gets better and better every time.

Megan

4 de jun. de 2015

I just was recently in to look for a new car because my husband and I are expecting our first child and we needed a bigger car. We went with the 2015 gmc Acadia lease for 3 years I love the SUV! It rides so smooth and we had great help picking out the car. Michelle from Faulkner Cadillac made this experience very easy and she was pleasant to work with! Faulkner dealership is a great place to look for your next set of wheels!

Patricia Stephens

1 de jun. de 2015

it is always great, service, friendly people, even snacks, my car loves you all!

Gregory Mcgovern

28 de may. de 2015

They fixed my tire quickly, and wash the car when they were done. Was in and out in 40 minutes.

Carole Wiley

27 de may. de 2015

Always treated with respect and politeness. Service is excellent. Fixes everything on a timely manner. I would recommend getting a car and service from Faulkner.

long time customer

25 de may. de 2015

Had excellent service, updated me on when car arrived (was towed from Triple A), updated me on when it would be ready. Called when it was ready,Frank was my contact person, he was professional and helpful;

Albert Pribula

23 de may. de 2015

Good service, good people. A model for other dealerships.

Frank Peranteau

22 de may. de 2015

Faulkner staff are always courteous and professional.

John Mcdonnell Jr

21 de may. de 2015

The sales team were excellent. My GMC Terrain is a smooth ride just like the Faulkner sales team made my purchase experience. To Be Sure!!!

Mark Konstance

20 de may. de 2015

Great dealing with sales man Steve but disappointed in his managers attitude.

Malorie Budman

18 de may. de 2015

Friendly staff. Very accommodating. Joe Busfield is very helpful and professional when explaining to me what services my car needs. Recently I had a problem with my air conditioner. I brought my car in the next day and, after figuring out what was the problem, Joe Busfield told me what was wrong AND that the problem was covered under warranty! Additionally, I was quickly put into a beautiful Buick rental until my air conditioner was fixed. Thank you Faulkner and thank you Joe!

Robert Lane

18 de may. de 2015

Dave Malinowski is always knowledgeable and courteous. My vehicle was ready before the time promised.

Patricia Collins

16 de may. de 2015

I had no appointment. In and out in less than 1 hr.

Don Cruz

15 de may. de 2015

Friendliness of service staff is awesome.Courtesy shuttle drivers are polite and friendly.

Yefim Sigalov

13 de may. de 2015

Professional, very friendly and thorough service. Was offered necessary minimum with options to choose. No pressure, Service found necessary warranties applicable to repairs

Dennis Simms

11 de may. de 2015

Staff provided excellent assistance and was able to resolve my service issues without problem. My only concern was the blower; which was not one of my original issues when I went in for service. A few days after getting the vehicle serviced, I turned on the blower and it whistles (high pitched) as if clogged.

L. Vincent Ford

8 de may. de 2015

Telephone messages, email alert/reminders, and the considerate, friendly attitude of service manager Dave Malinowski and the whole Faulkner service team assures the customer that they are valued; and that their comfort and satisfaction is paramount.

Edward Milner

8 de may. de 2015

I recently has a new driver's side interior door panel installed as an accommodation to correct a problem with an interior door handle. I thank Faulkner Buick service again. However, after installed, when driving at speeds greater than 45 mph, I could hear wind whooshing as through the door panel and driver side window. The concerned techs tried solutions such as repositioning the shield and installing a new weather strip. I recognized and appreciated the diligence that the pros at Faulkner exhibited to try to solve the problem. Unfortunately, the problem continued. Until, Joe, sorry I don't know his last name, an extremely attentive tech, noticed after test driving with me, that a small part was missing from the replacement interior door panel. The part was ordered, and a day later....problem solved! I want to thank my service rep Judy Simonetti and Joe Busfield, and obviously the observant, problem solving Tech Joe. Professionals all.

Carla Murdock

7 de may. de 2015

No matter how many times I visit this location, everyone on the staff are always so polite and I never have to wait long periods of time. It's so clean, accommodating and comfortable.

Lynn Lennon

5 de may. de 2015

My Salesman was excellent!! Friendly and knowledgable. Financial Officer was also Friendly and very quick. Loved that we were only there for a few hours.

Kenneth Foulks

5 de may. de 2015

i took my arcadia to have an oil change without an appointment i just brought it in feburary and didn't know you had to make an appointment before bringing my vehicle.service advisor dave malinoski was kind enough to squeeze me in and did a complete inspection and i was out and back on the road in 1 hour.see dave he will take care of you!!!

Angelina Montebello

2 de may. de 2015

As usual, service at Faulkner was quick and efficient. Waited no longer than 30 minutes and my car was serviced with oil change/lube, and washed. Thank you!

Jennifer Mak

2 de may. de 2015

I did not purchase my vehicle at the Faulkner Dealership however, I have taken the car there on multiple occasions to have items fixed that were covered under the manufacturer's warranty. These issues were handled in a timely manner and without hassle. I will continue to take the car to Faulkner because I feel that I was treated with respect and as a valued customer. The one thing that I hope does not continue to happen is that the vehicle does not continue to have problems. Most of the problems have been minor however the vehicle warranty is up on December 31, 2015.I hope that I continue to receive offers to extend the vehicle warranty and as time gets closer I will consider purchasing the extended warranty. Thanks again.Jennifer L. Mak

Cynthia Clift

2 de may. de 2015

Continued looking for a vehicle compatible to what was asked of them. Very professional and friendly at the same time. Very satisfied from start to finish.

John Newns

2 de may. de 2015

As always, the service was performed in a timely manner.Everything required to be performed was described in detail.The service advisors were extremely knowledgeable and polite.

Albert Hornung

1 de may. de 2015

My salesman listened to what I wanted and did not pressure me to buy something I didn't need.

Nicole Turner

28 de abr. de 2015

Our sales consultant Steve Camuccio was great, as always!

Cheryl Pepe

27 de abr. de 2015

Would not deal with any other dealership. Have never received anything in promptness & professionalism at Faulkner!! You are the BEST!!!

Sidney Salkovitz

27 de abr. de 2015

I have been a customer for many years, and have always been completely satisfied with the service that I get. I have noticed that they are always trying to improve. A job well done and I will continue to have my car serviced there.

Louis Difabio

24 de abr. de 2015

Our experience with Faulkner Buick GMC was great. Connie Walcyk,(our sales woman) went the extra mile to getALL the factory discounts. Faulkner offered the right truck at the right price. I have surched a long time and this was the best deal. Not to mention the perks, oil changes and car wash. Connie was patient and very helpful ordering accessories.Louis DiFabio

Maureen Bonfiglio

24 de abr. de 2015

Connie our sales rep was great, along with everyone we came in contact with in service. I had/have a issue with the car after I purchased it and service was quick to step up to the plate to try to fix. Still have slight issue but its better. We sent our neighbors over to purchase a car and they did . They highly thanked us for sending them your way.

Rachel Brennan

23 de abr. de 2015

My experience was perfect. I dropped my car off the night before my appointment and an hour later received a call it was done! I will bring my car back again for repairs or oil changes. The only advice I would give is when i brought my car in I asked the attendant if you did car detailing she replied you have to make an appointment being in the service industry myself I would of spoke to the customer and tired to get an appointment for the customer at least called to see if they could of done it the same day as well.

Joseph Hardnock

23 de abr. de 2015

When I arrived at the dealership, I was immediately greeted by a service rep. My Terrain was brought in and I spoke with the rep about the oil change and tire rotation. I think it was completed in about an hour

Rudolph Nedelka

23 de abr. de 2015

Judy Simonetti went out of her way to work with me on my catalytic converter issue. Thanks to her, my experience at Faulkner was a very positive one. She is a tribute to your great organization.

Edward Birchler

21 de abr. de 2015

My wife brought the car in for routine service, oil change, tire rotation, and she waited for the car. The service was done promptly, and the people were very courteous. As usual, they also washed the car. She was very pleased with the service.

Francis

20 de abr. de 2015

Thank you to Kevin Rogers and Charlie Mullen for an effortless, enjoyable transaction. Everyone should buy a car the Faulkner way.

Luke Nelson

20 de abr. de 2015

GMC Buick Faulkner Trevose is the Best!!!! I will always get my Truck serviced here.

Mario Deluca

16 de abr. de 2015

I would strongly recommend Faulkner Buick GMC. I was treated like I was part of a big family. The salesperson listened to my needs and together we found the truck I was looking for. They answered every question with complete honesty. Keep up the good work.

Sean Dandridge

16 de abr. de 2015

The reps are very courteous, helpful, and the service is always quick and efficient.

Rosemarie Schlegel

16 de abr. de 2015

Our salesman, Chuck Mullen, was extremely professional and did everything he could to close the deal and make us very satisfied customers. He went above and beyond to ensure customer satisfaction.

Patty M

15 de abr. de 2015

Staff at Faulkner are always friendly and professional. The waiting area is comfortable with free beverages and snacks for their customers. I usually wait for my vehicle as I don't live in the area, but this last visit meant an unexpected longer wait time. I was immediately offered a shuttle to the local mall which I didn't really want. Intending to cancel my appointment, I was generously offered a loaner car due to the distance I travelled to get there. Faulkner was very apologetic and their continued consideration for their customers will keep me coming back.

Stephen Marchant

14 de abr. de 2015

The sales person who walked us through our vehicle acquisition was professional and spent an appropriate amount of time with us. He made us feel that he enjoyed helping us.

Max Ehrlich

11 de abr. de 2015

I had limited time to have service,due to a spouse at home with medical problems. Joe Busfield made sure my car was quickly ready so that I got home before the aide caregiver had to leave. This is much appreciated.

E.W.

11 de abr. de 2015

Just had an oil change but it was great service, as usual.

Marilyn Franzi

11 de abr. de 2015

Making an appointment couldn't be easier. I love being able to go online and select a date and time. Also, the service has been more than prompt. Three times, now, my car was actually serviced and picked up hours earlier than promised. The shuttle service is an added convenience. I am quite pleased with the service and the personnel.

Conlyn Bryant

11 de abr. de 2015

The service that we received at Faulkner Buick GMC Trevose was excellent. Steve was very patient with my husband and I. He took his time and explained the options that were available to us. I would recommend Steve and Faulkner to others.

Brian Mccullion

7 de abr. de 2015

This is our first buick and would definitely recommend to family and friends to buy a buick just to experience their excellent service alone. How can you go wrong, free oil changes for life of vehicle, courtesy shuttle, coffee ,drinks, friendly service consultants. It's a no brainer! And my enclave is a sweet ride.

David Miller

6 de abr. de 2015

I have been coming to Faulkner to service my 2011 Terrain and have been very satisfied. So when it was time for another vehicle I went to Faulkner. Brian was extremely helpful and accommodating, no pressure.I would recommend Faulkner and Brian without hesitation.

Denise Malinder

6 de abr. de 2015

It was a basic oil change nothing out of the ordinary

Christine Agster

3 de abr. de 2015

No hesitation whatsoever recommending Faulkner Trevose. Great dealership. Great sales staff. This is my second vehicle leasing from the dealership Seamless transition from one lease to the other. Highly recommend them to anyone interested in a new vehicle.

Gregory Mcgovern

3 de abr. de 2015

Our whole family buys their vehicles from Faulkner. When we decide to buy or lease we come see Charlie Mullen as we have 15 vehicles from Faulkner since 1999.

Ethel Marsh

2 de abr. de 2015

Professional service with a touch of home! I was comfortable through the whole process.

Joseph Daukaus

1 de abr. de 2015

The service at this dealership is second to none. Always professional

J.E. Mckone

31 de mar. de 2015

From the time we arrived for our scheduled service, until the time we left, the staff at Faulkner was pleasant and friendly. The waiting area was clean and comfortable. We had a very good experience. J.E. McKone

Nothingbutthetruth

27 de mar. de 2015

The transaction started with great service from Julie in the internet dept. My sales associate, Brian was upfront, transparent and professional. I would definitely buy from this dealership again. A no-hassle purchase. Rare these days.

Patricia Zuroick

26 de mar. de 2015

Every person we dealt with was outstanding. The sales rep was very professional and listened intently to what we wanted. When we picked up the car it was immaculate and we were carefully explained all the nuances of operating the vehicle. Sales Manager was also very professional and helpful.

Robert Genua

25 de mar. de 2015

This was the third car I bought at your dealership and every time was a good experience. Charlie Mullen was very courteous and helpful in answering my questions.

Carla Murdock

25 de mar. de 2015

Your Service Department is the greatest I've ever had the pleasure of dealing with, I have no complaints and can only compliment you on the service. I am however completely dissatisfied with the performance of this vehicle (2014 Buick Encore) It rides to ruff and sluggish, can feel and hear every bump, grooves in the road, outside noise (with windows up) I believe I didn't get what I opted for but currently, there are several things going on that shouldn't be happening with a BRAND NEW Vehicle from day one. Tires loosing pressure, slow to start, sluggish when I excel, noises coming from the rear like something is loose. I haven't had it a full year yet with only 6900 miles on it and it runs like I've had it a few years already.

Lisa Meyers

20 de mar. de 2015

Salesperson was very informative. Everyone was kind and easy to work with.

Chardasia Allen

20 de mar. de 2015

Everything was handle great and the service is always good!

Robert Casale

19 de mar. de 2015

This dealership is always GREAT every time i go in for service!! I would go no place else for service on my GMC.

Cheryl and Shawn Welch

19 de mar. de 2015

We called into service with a couple issues we were having with our Terrain. The whole process was quick and smooth, dropped it off on a Monday morning at 730 got a loaner vehicle-received a call later that day with an update it was still being worked on and would be ready the following morning - got the call Tuesday morning at 1030 that is was ready. An overall great experience!

Kathy Kogut

19 de mar. de 2015

Great job. Repairs were done and a complimentary rental was quickly offered. Professional and courteous. Definitely recommend.

Harald Drenckberg

18 de mar. de 2015

Excellent service as usual. Newly renovated service area.

Patricia Reidy

18 de mar. de 2015

great service, great car, Brian was friendly and not pushy

Gregg Roedler

17 de mar. de 2015

I was totally satisfied with my service. Only brought the car in for an oil change and forgot that I had 6/8 free when I purchased the car. Included in that was also a free tire rotation. They also told me that the car wash was not working but when I came to pick up the car it was all washed. So once again I was very please with the service I received

Robert Viviano

16 de mar. de 2015

Although I arrived early Faulkner took my vehicle right in .I was treated in a very respectful manner

Yvette Luckey (Dwight Luckey)

15 de mar. de 2015

The service reprehensive handle my car issues with flawless professionalism. Mr. Joe Busfield (Service Rep) is worth his weight in gold. He is always honest, trustworthy and explains everything in crystal clear detail.

Kenneth Foulks

14 de mar. de 2015

i was treated like family by the faulkner buick trevose team. i received shuttle to and from the train station with no problem and i was very satisfied with the quality of work they do. thanks faulkner buick of trevose.

Robert Rahn

13 de mar. de 2015

Great experience!! It was the easiest automobile we ever bought

Darrin Gusoff

12 de mar. de 2015

The Sales Consultant who assisted me, Brian Lasky, was able to show me the exact vehicle I was interested in and answered all of my questions in a precise way.

Justine Mckeon

12 de mar. de 2015

It was the 1st time being at a service dealership and nobody was screaming at customer service about something. I couldn't believe You just pull up to the door and somebody opens it and then somebody comes to Me while still in the car and asked what I needed. It was a very relaxed waiting room with TV,coffee,cookies,candy and restrooms. We were there for about an hour and somebody came up to Us and explained what was done to our car and took us to the counter for paperwork. The best part was, We didn't have to pay anything.Until next time,Thank You,Jim and Tina

Michele Sholl

12 de mar. de 2015

Initially we had a few "bumps in the road" with agreeing on the dollar amounts that both parties could agree upon, but eventually we worked out the figures that were acceptable to both sides and within a few hours I drove out with my brand new 2015 GMC Terrain and I love it. Back in the day my parents bought all of their cars from Mr. Henry Faulkner and the Faulkner tradition is still intact and moving forward you will now have 3rd generation Faulkner family shoppers.Michele Marks Sholl

Janice Smith

12 de mar. de 2015

We have been getting our cars seviced at Faulkner for the past 8 plus years. Joe C. has taken great care of us along with the service team. Because of that we decided after 11 years of buying our cars at another buick dealership we would give Faulkner all of our business. In the past we spoke with Chuck so Monday when we dropped our Regal off for service we spolke with Chuck and before we knew it we were leaving in a new Enclave. Chuck was Great he did not pressure us. He just did his job and we have already recommended friends to go see Chuck.

Kevin Germond

11 de mar. de 2015

Mr. Mullen was extremely helpful and worked to meet our needs.

Jennifer Tye

6 de mar. de 2015

Everyone at the dealer was awesome, very helpful, explained everything and made having to get a car a pleasant experience.

Rudolph Nedelka

6 de mar. de 2015

My recent service at Faulkner Buick was great. I was kept aware of the repair situation and, when it was obvious that the repairs would require that my car remain there overnight, I was given a loaner car. All repairs were completed to my satisfaction.

Karen Rose

5 de mar. de 2015

Steve Camuccio is a great salesman. He gave us a great price on our lease and provided us with wonder service and is extremely knowledge about the Encore that we purchased. Steve made buying a car painless and there was no price haggling. I never had such a great car purchase experience as I did at Failkner! We will definitely recommend your dealership to friends and family and we will definitely be return customers! Steve was an awesome salesman!

Douglas Jenkins

5 de mar. de 2015

Friendly staff and excellent service. Work performed timely and professionally.

William Mcginley

5 de mar. de 2015

Our car was in for some maintenance, and an oil change with a state inspection. the car was done quickly and with great customer service. thanks

Wayne

4 de mar. de 2015

The sales and finance staff were very friendly and helpful making the buying process easy.

Yvette Chang

3 de mar. de 2015

I bought a 2015 Buick Encore Brian Lasky was my car dealer. He is very patient, polite, empathetic to my needs/concerns professional, and knowledgeable about the product. He was not sales pithy or anything like that. My intention that morning was to visit Faulkner and then go two other places but after dealing with Brian I was sold. I drove 50 plus minutes from my home to Trevose and all I can say is that it was WORTH it!.... My mom is very hard to please and doesn't want me to spend out of my budget but the team at Faulkner Buick GMC helped me out by presenting an affordable offer we couldn't refuse... Love love those guys. They take care of their customers especially Brian they make your experience personable I felt like a part of a family whenever I go there!

Marion Daukaus

3 de mar. de 2015

As I said previously it was a very good experience. From the time I walked in.

Anita Miranda

2 de mar. de 2015

Fulkner Buick GMS always provide superb service for my GMC. They perform all required checks needed at the time of service that are required and necessary to maintain my GMC running smoothly. The employees and technicians are knowledgeable in their area of expertice, are very friendly, accommodating and helpful. They keep me informed and track of any future service recommended for my GMC

Larry Stambaugh

2 de mar. de 2015

completely satisfied routine service and recall work done

Adam Mayer

28 de feb. de 2015

They were very helpful and friendly. Made the purchase easy with all questions that I asked answered. That is a great group of people at the dealership who are dedicated to the buyer and there concerns.

Christine Shepperd

27 de feb. de 2015

Pat Duffy and Chalie Mullen were the best! They made my purchase quick and painless!

Louis Giallella

27 de feb. de 2015

Charlie Mullen was great to work with. I have bought many cars in the past. This was by far my best retail experience. Their website information is accurate and they honored all the discounts that they had published on their site. It was a real nice experience. My car was delivered on the day they promised and it was detailed real nice. A totally great experience.

Rachael Atlee

27 de feb. de 2015

Brian Laskey and the whole team was laser focused on meeting our needs and went out of their way to find creative solutions to the minor negotiating we had to do to complete the deal. We had some other things we needed to do that night and Brian managed everythign to keep us on track, provide clear and timely info, get the car ready, and in the end he ensured we got the deal we needed for both our trade and the new car. He was awesome - pleasant and friendly - great guy - truly an asset to the dealership. The car is great - meeting all our needs and we love it - no issues and none expected. We will definitely be back for future vehicles and recommend GMC and your dealership to all our friends, family, and colleagues. Thanks again! (Facilities in only a 3 cause they are in process of renovating)

Michael Ramirez

26 de feb. de 2015

The helpful techs got me in on appointed time and gave me my 10000 mi checkup on my truck in 20 mins.!

John Schnatz

26 de feb. de 2015

Very happy with overall experience - friendly employees and very short waiting period for services performed

Albert Pribula

26 de feb. de 2015

had problemes with me 95 year old mother. Appointment was adjusted 2 times. Service was quick and as promised!!

Kathleen Palmer

26 de feb. de 2015

I always feel comfortable coming in with my car. Everyone is friendly and can make me feel at ease when something needs fixing! Thx!

Robert Kelly

25 de feb. de 2015

Faulkner Trevose is definitely the best dealership in the area. The staff is very kind and knowledgeable with each vehicle. I love my 2014 All Terrain Sierra. There's no doubt I'll buy vehicles here in the future.

Salvatore Suevo

25 de feb. de 2015

Friendly, supportive and knowledgeable. They make the experience of buying a car relaxing and easy

Gloria Whitaker

24 de feb. de 2015

My son took my 2014 Buick Encore to my Dealer atFaulkner Buick for my PA.State Inspection, Oil Change, and, Tire Rotation...There was a little "Clerical Error-Ommision" Glitch made by the Service Dept.,however, Faulkner Buick Service Dept Employee "Adelaide " offered profuse and, sincere apologies for their oversight, and immediately rectified the problem in an amazingly " timely " fashion, Also, without us even asking, Faulkner adjusted the bill giving us a courtesy refund Service credit for the inconvenience they had caused us...The mechanic who serviced my 2014 BUiCK Encore, got on the telephone and, gave me a complete lucid explanation of exactly how the " Remote Auto-Start" system works, thereby relieving me of any further cause for concern, that said, "All's Well That Ends Well".,my Son and, I are completely Satisfied Customers...Employess like "Adelaide", as well as, the Mechanic who serviced my Car are, indeed an asset to the Faulkner BUiCK brand...Many Thanks for the excellent, courteous, helpful, service my Son and, I received on Saturday, February 21, 2015 at Faulkner....

Maryhelen Foglia

24 de feb. de 2015

Our salesman Steve Camuccio is AWESOME!!! He is very knowledgable with the Buick product, finding us the perfect car and payment we were looking to pay. This is our 2nd vehicle we are leasing through Faulkner Buick GMC and Steve was there for our first Buick and this Buick. I can't say enough about him, I would recommend anyone looking for a vehicle at Faulkner Buick GMC to ask for Steve.

William Tompkins

24 de feb. de 2015

I had a warranty issue that needed to be fixed by Faulkner. The GM roadside assistance that was provided was a nightmare and had my friends and co-workers laughing at their ineptness. Through all of this Joe c. at Faulkner was tremendous. My lease will be up this year and I was already researching my options as I intend to buy my next car. Faulkner was not an option I was entertaining. The only reason I am now entertaining Faulkner, as an option for my next car, is the honest and superior customer service that Joe C. was able to provide.

Mokus Braswell

21 de feb. de 2015

service was excellent, fast and professional. would recommend them to anybody looking for a new car or service.

William Mcbrearty

20 de feb. de 2015

This dealership is the greatest. I recently had a problem with sometimes having heat and other times not having heat, I brought it in to them and they took the time to check it out and there was no charge. How many of you can say that about your dealership I have been buying cars from this dealership for at least 10 years.Love them

Eric Stettnisch

19 de feb. de 2015

As always, I was treated well from the time the garage door opened to the time when Paul picked me up in the shuttle.

Francis Caruso

18 de feb. de 2015

The service writer was very cordial and professional wh r n writing up my service ticket.The service was completed on time and in a satisfactory manner. Very pleased with Faulkner personnel.

Judith Tocatlian

18 de feb. de 2015

I always work with Joe. He is terrific. I never feel like they are nickel and diming me. I am in and out quickly. It is a pleasure to work with this dealership.

Luke J. A. Nelson

18 de feb. de 2015

Outstanding job, the best dealership in Pa. I would not go anywhere else.

Debra Paikoff

18 de feb. de 2015

This last visit we were very pleased with the service. They fixed our car in the stated amount of time estimated. We were not happy at our last visit but the service manager gave us excellent service at this visit. We will be coming back.

Daniel Diegel

17 de feb. de 2015

First oil change on our new car. As always great service and a clean car.

June Kramer

16 de feb. de 2015

Everyone that I came in contact with was friendly and very helpful.

Ms Lugo

16 de feb. de 2015

My expirience at faulkner buick was great. The sales person that took care of me was helpful, friendly, and professional. I will return to faulkner for the purchase of my next vehicle.

Arthur Rodgers

13 de feb. de 2015

My salesman Chuck Mullen went out of his way to work with me throughout the whole process. I would recommend him to anyone.

Michael Ghee

12 de feb. de 2015

DAVE AND THE SERVICE TEAM HAD THE MOST DIFFICULT JOB OF FINDING A RECURRING FRONT END NOISE, AND I AM HAPPY TO SAY THEY NOT ONLY SOLVED THE PROBLEM BUT ALSO KEPT ME INFORMED ALONG THE WAY. THANK YOU FOR A GREAT JOB WELL DONE.

RG

12 de feb. de 2015

I would reccomend Connie to anyone and I have never met any sales manager like Rob before. He sat with me for over an hour to talk about the car and just how the business works in general while my sales person was busy. I have dealt with Nissan, vw, Lexus and Infiniti before but I can honestly say this is by far the best experience I have ever had. Also went to nearby GMC, Peruzzi, and the price was a decent amount lower at Faulkner not to mention the quality of there employees being far superior. If you are ever going to buy a GMC this is the place to go

Maria Wallace

11 de feb. de 2015

I was experiencing a problem with my 4WD. I was informed that the problem was part of a recall. The service representative stayed on the phone with me and she was trying to trouble shoot the issue with a service tech. They offered to have the SUV towed and/or I could drive it right to the dealership for service. I was even given a loaner car due to the time of day the issue occurred and that I drive over an hour to get to this dealership. Great customer service experience.

Andrew Todd

7 de feb. de 2015

My wife and I recently purchased a new GMC Canyon from Faulkner. We primarily worked with Ed Pawlowski and Rick Grissinger during the purchase. Both were extremely competent and professional. This is the third GM vehicle we have purchased (the first from Faulkner) and I can tell you this was by far the best purchasing experience we've ever had. Thank you for your help!

Diane Bogart

5 de feb. de 2015

The shop area was clean. The waiting area was comfortable, with coffee, bottled water and snacks available. I had an appointment, there was no waiting to get in. My car was serviced in a timely matter. I'm very pleased with Faulkner GMC. Everyone is pleasant and friendly.

Michael Ghee

5 de feb. de 2015

Faulkner gets the job done, quickly and neatly. They even wash my vehicle.

Wayne Scott

4 de feb. de 2015

My experience was very pleasant, professional and prompt. Everyone took care of my situation very well.

Richard Rogers

2 de feb. de 2015

The service was performed according to schedule in a timely and professional manner.

daniel mccade

2 de feb. de 2015

as always great jobalways a pleasure taking my 2013 verano to the dealer i bought the car from.faulkner in trevose a matter of fact i like to give the service department a thank you you see i had a appointment on friday morning but my father whos been sick for a while now passed away and the services where held on friday so the service dept was gracious enough to sqezze me in on thursday afternoon after i explained to them what happened so great job not only do you sell great products but you also a people compony again thank you

Paul Favorite

31 de ene. de 2015

Professional, competent, helpful personel....fixed problems quickly and efficiently

Iven Rodriguez

31 de ene. de 2015

Salesman was very knowledgeable and kind. He made efforts to try to find the right deal that made sense for us, rather than to just try to sell a car. Great experience.

Elizabeth Cuth

30 de ene. de 2015

FIRST THE SUV NOT SO GOOD BUT THE CAR THAT WE GOT STILL NEEDS A LITTLE WORK AND THE SALES TEAM IS WORKING WITH US TO GET IT FIXED

Ann Yiambellis

26 de ene. de 2015

Everything went very smooth. They are in the process of remodeling but still did their best to make us comfortable while we waited for our service to be completed.

Patricia Temple

24 de ene. de 2015

I am extremely pleased with my Terrain. The staff at Faulkner were so helpful & friendly. I have already recommended Faulkner to my sister.

Thomas Mcgovern

24 de ene. de 2015

Very pleasant,Fixed warranty item - tire and also notified me of recall items and fixed them as well in a timely matter and wash vehicle

Rich T

23 de ene. de 2015

Car is done in the time period expected, cleaned and ready for pick-up. Easy drop off and pick-up

Kevin Bailey

22 de ene. de 2015

Dropped my car offer for an appointment for oil change and check engine light issue. They called me around 12:00 after determining what the problem was, told me the cost and that the card would be ready by 4:30 pm. The called back at 4:00 pm the card was ready. The actual cost was less than they had estimated. (That is always a nice surprise). I am VERY HAPPY the the entire experience from the staff to the service performed.

George A

20 de ene. de 2015

Everything was great, staff was knowledgable about my car, gave me a good price for my trade. Helped explain all the features of the new car Nothing was to much trouble. They called to follow up and make sure we were satisfied with our new Acadia.

Rick and Jo Ann Marotto

20 de ene. de 2015

My wife and I were happily impressed with our buying experience at Faulkner GMC. It's uncommon today to receive the kind of professionalism we appreciated from both Rick Grissenger, our salesman, and Robert Lewis, the sales manager. Their knowledge, approach, friendliness, fairness, and obvious desire to make our shopping decision a positive one deserve praise. This dealership can be assured that any future purchases we consider will put this team on the top of our list.

Scott G.

19 de ene. de 2015

I recently had my GMC Acadia in for service for routine maintenance and a concern with the rear heat. I was immediately offered a courtesy vehicle so I didn't have to sit and wait for the service to be completed. I received a call that the issue with heat required a part that they wouldn't have until following day. The next day, my car was ready and freshly washed!! Faulkner Trevose is a top-notch dealership, always taking care of their customers to ensure return business!

Ken Margerum

19 de ene. de 2015

Just great that's all. !!!!!!!!!!!!!!!!!!!!!!!!!!!

Michael Nigra

19 de ene. de 2015

all the service staff were very helpful. The service was faster than I expected

C.V. Sarno

14 de ene. de 2015

Our salesman was extremely helpful and certainly knew his product.He helped us find the perfect car for our needs.

Livewell

14 de ene. de 2015

Fast, quick and comfortable customer service area. I recommend this dealership.

Terry White

14 de ene. de 2015

had to get ride back to dealership from work when i wasn't contacted by shuttle driver... otherwise great job!

Dale Schlegel

12 de ene. de 2015

In and out in 60 minutes. Oil change, tire rotation, top off fluids and car wash. Great job Faulkner!!

Harshad Patel

12 de ene. de 2015

As usual, great service, courteous and friendly staff.

Ashleymac

9 de ene. de 2015

We have never had such a great experience when buying a car! Rick Grissinger was by far the best salesman. He knew every option and button on our Terrain and explained it all. We showed up late on a Friday and thought we'd be rushed but it was the complete opposite. This was our first time at Faulkner and have decided that we will never go to any other dealership. Our rav review made my father in law go to Rick two weeks later and purchase a vehicle.

Annette Rodgers

9 de ene. de 2015

Everyone at the dealership that I have ever been in contact with has been nothing short of friendly, professional and helpful. This is my 2nd leased vehicle from your dealership and I would highly recommend anyone to buy or lease a vehicle from you.

Vernon Holman

8 de ene. de 2015

I was in Faulkner to just browse around looking at vehicles. Was not going to buy that day but shopping for different cars. Once I got to looking and the staff there with excellent professionalism was blown away at the new and used selections. Walk away with a car that my wife wanted and truly loves it. She's happy I'm happy we're all happy. Thanks Faulkner.

Heather Paravisini

8 de ene. de 2015

This was our first time at Faulkner and we were thoroughly impressed. Tim was excellent and wasn't pushy like most car salesman.

Penguins1

9 de may. de 2014

I bought my Saturn from the associated Saturn dealership on the property. When Saturn went out of business I was forced to continue my service under Faulkner to keep my warranty. They pushed unnecessary services on me like "fuel injector cleaning" which I later learned was a scam and never really needed. In fact, doing this can lead to other problems with your car. When I finally owned the car outright I stopped going there. Most recently with the GM ignition recall I had to schedule an appointment to get my ignition replaced, I made the appointment online, requested that someone call me to let me know how long it would take and I got no response other than appointment confirmation by both email and phone message. When I arrived at the dealership they informed me that because I didn't call them they didn't have the part. The completely unprofessional looking chick with the lip ring told me that no one even reads the emails sent on the website so if you needed a specific part that they don't always have in stock then you wouldn't even see that until you show up for your pointless appointment.

Shawn

4 de mar. de 2014

Michael smith was the salesman that helped me with my car and 3 weeks ago with my wife's car ! He was extremely polite and knowledgeable about the vehicles I had questions about ! A plus in my book will definitely be back ...

Charles

4 de mar. de 2014

I was greeted immediately upon my arrival and treated courtesy. My vehicle was ready at the time stated by the associate.

William

2 de mar. de 2014

I was treated very well at Faulkner and received a great deal. My salesman, Brian Walsh, was exceptional! I would definitly recomend Faulkner.

Edgar

1 de mar. de 2014

Great customer service and found the car that I wanted and more for the price range I needed to be. I'm very happy with their service. This is my 2nd car I bought from them. I drive almost an hour to see them because no one around here can't even match their prices.

lenac

27 de feb. de 2014

I hate having to go to that place. The men are always so ignorant. I have been there 4 times now to get the same thing fixed. They always try to make me sound like I don't know what I'm talking about. I would never buy from that place again, or recommend it.

Cecilia

27 de feb. de 2014

Steve Camuccio, GMC sales rep, was extremely helpful in my decision making. His no pressure, pleasant approach was appreciated. In addition he answered my many questions regarding the private sale of my trade vehicle.

Paul

26 de feb. de 2014

This is the third time I purchase a vehicle from Faulkner and Chuck Mullen. Chuck worked with my wife and I to find the right vehicle, the right equipment and the right color and then treated us fairly with the trade and end price of the vehicle. He exceeded our expectations by providing us value and service without any run-around. Thanks for asking.

Edward

26 de feb. de 2014

Chuck Mullen gave me excellant service, answered all my questions, helped set up some of the confusing new tech stuff us older folks aren't familiar with and did all the follow up. I would recommend Chuck to any of my friends or family. I'm a fan of the entire Faulkner franchise as this is the 6th car I've purchased here. 5 Pontiacs- alas I could not buy another Pontiac so lets try Buick.

Robert

26 de feb. de 2014

Rick G was my salesman and he was excellent!! Everyone else involved was awesome too!! I am definitely going to send everyone i know to Falkner GMC and i will be buying all my cars there from now on

Anna

25 de feb. de 2014

It was fast and easy. Everyone was really nice and I was able to get what I wanted. Joe was really great and easy to work with. As was Greg.

Susan

22 de feb. de 2014

Good experience. TV was way too loud. Good to see Dave Malinowsky still there. I'm a long time customer at Faulkner.

John

22 de feb. de 2014

I have been dealing with faulkner for 20 years and have not ever had a problem that they did not solve right away, the salesman Charles Mullen always makes me feel like we are family, and i am willing to bet that he gets praised by anyone who deals with him in this manner, thanks Charlie.John Barron.

Peter

22 de feb. de 2014

Bill Marshall, Kevin (GM) and Greg (credit) were all a pleasure deal with. Bill was knowledgable, helpful, responsive and understanding of my needs. In looking for a vehicle, I dealt with 5-6 different dealerships. My experience at Faulkner was by far the best.

Marie

22 de feb. de 2014

Derek Andrews and Brian leisky from trevose were the best and most informative. Brian did everything to get me in my Acadia at the right price. Mike in finance where I signed and paid was Also very helpful. The manager who helped reassure us was also great. My 3rd car here and my parents also have had cars purchased from here love the service!!! Thank you.

James

20 de feb. de 2014

This is our 4th car from Faulkner. Buying a car from them is very easy and fast. The staff is very knowledgable and friendly

R

19 de feb. de 2014

Pleasantly surprised at how quickly they fixed the problem. Everyone was very helpful and even arranged a trip to the train station for me.

Marcella

19 de feb. de 2014

I had an appointment for an oil change covered under the faulkner advantage plan we received when we purchased the vehicle and arrived for the appointment right on time. Although your service staff is exceptional and I understand there are delays at times, it took just under 1.5 hours for the oil change to be done, which is a little crazy.

Gregory

19 de feb. de 2014

Very happy with Chuck the son always there for us and very accommodating!!! Great place to buy a car!!! Greg &Alison Soussa

Kristen

19 de feb. de 2014

The courtesy shuttle was very convenient and helpful! I was greater right away at my car and assigned an associate who took great care of me and was very helpful in setting me up with the shuttle. Checkout was easy and very fast!

Terry

17 de feb. de 2014

great hepl from Joe C with a minor issue after service... a switch inadvertenly pushed... i didn't even realize the switch was a switch until Joe instructed me... Great service.. Thanks!

Bernice

13 de feb. de 2014

I thought that my problem with the sun-roof was a major problem and was very worried that I would need major repairs.When you returned my keys to me within five minutes, I was thrilled to find that it was not a major problem and the problem was solved, you made my day!

Nicola

12 de feb. de 2014

I DEALT WITH JOE BUSFIELD AND HE WAS INFORMATIVE. MY CAR WAS THERE LONGER THAN I HAD PLANNED, BUT HE EXPLAINED THEY HAD A LOT OF CARS TO SERVICE. OVERALL I AM PLEASED.....TKS!!

Edward

12 de feb. de 2014

The service needed was performed well and corrected the problem I was having. I didn't like having to wait for over an hour each for shuttle service from and back to Faulkner GMC. In the past this never happened.

Theodore

12 de feb. de 2014

Very satisfied,and happy with my terrain. This is one of the best cars I have purchased in a long time.For an s.u.v. it has a great ride,and all of the things I need.A very user friendly dash and entertainment center.

Robert

12 de feb. de 2014

Quick service and done well. Staff are nice and very helpful. Facility is clean. Hours are convenient. Would buy my next car at Faulkner!

Robin

12 de feb. de 2014

I always like when I get my car back after service cleaner than I brought it in. Thanks for great service.

Teresa

11 de feb. de 2014

i had a last minute emergency on saturday with a dead battery and they made room for me to get service

John

11 de feb. de 2014

Friendliness and quality of service will help me to continue seeking Faulkner as my place to buy my cars and obtain service.

Sidney

11 de feb. de 2014

SINCE I BOUGHT PONTIACS FOR MANY YEARS, I HAVE ALWAYS HAD ALL MY CARS SERVICED AT FAULKNERS AND HAVE ALWAYS BEEN COMPLETELY SATISFIED. NOW, I AM ON MY SECOND BUICK AND CONTINUE SERVICE AT FAULKNERS WITH UTMOST SATISFACTION AS WELL AS ALL SERVICE PERSONAL.

William

11 de feb. de 2014

I have taken my vehicle to Faulkner Buick GMC twice and both times I have been satisfied beyond my expectations. Top shelf service and a very friendly support staff.

Victoria

11 de feb. de 2014

The staff was courteous. They got us right in, fixed our speaker problem in under 30 minutes, when they initially quoted an hour, and got us on our way.

Alexander

10 de feb. de 2014

Our experience was wonderful! Our salesman Michael Smith was extremely knowledgeable, friendly and actually the best salesman we ever had. I have bought several new vehicles in the past from other dealerships and never received the type of great customer service that we received at Faulkner. I must say Michael Smith is a true asset to your organization. He made the transition smooth, easy and stress free. We will be referring all of our friends and family to Michael Smith at your Faulkner dealership. It was a true pleasure doing business with him and your company.

Francis

9 de feb. de 2014

MY NEW 2014 SIERRA DENALI IS THE 26 VEHICLE I HAVE PURCHASED FROM FAULKNER TREVOSE. YOUR STAFF... PAT DUFFY, CHARLIE MULLEN, GINA HOGAN, ROB LEWIS, DAVE MALINOWSKI & JOE GANNON IN SERVICE...... ARE TRUE PROFESSIONALS IN THE AUTOMOTIVE TRADE.....!!!! THEY ARE WITHOUT A DOUBT THE REASON I KEEP COMING BACK TO FAULKNER TREVOSE...!!!!!

Chris S

9 de feb. de 2014

Joe Daukas, the salesman, made this a pleasant experience, considering my situation. My wife and I were just recently discharged from Chapter 7 Bankruptcy, and they still managed to get a deal done for me. I was even able to drive off in the SUV that I chose. I would recommend Faulkner GMC and Joe Daukas to anyone, they really saved the day!

Bernard

9 de feb. de 2014

This was the second automobile that I have bought at Faulkner and I was well pleased in both cases. The " no hassle," courteous service made it easy and pleasant to buy a car.

Thomas

8 de feb. de 2014

The Sales person that sold me the vehicle is very knowlegable of the Buick products, and especially the Verano, car that I purchased. The entire Staff makes it a personal effort on their part. This is also true with the staff in your Toyota line of Vehicles.

Vivian

8 de feb. de 2014

We have dealt with Faulkner for many years and because of the treatment we receive there will continue to do business with them each t ime our lease is due for renewal

philadelphian

2 de feb. de 2014

had my 6 mo old car repaired there after the accident. quality of work horrible. they charged my ins co about 12k to do the repairs. i was not happy with the results, brought the car back repeatedly. every visit some minor improvements were done. body panels were not aligned to each other, gaps between panels. car looked like junker after their repairs. they said car fixed to industry standards. had to take the car apart myself to find that parts they charged for are still broken, never replaced, some new parts never painted. took it to a different shop, paid out of my pocket. car finally fixed. no more dealer repairs. they are crooks.

William

30 de dic. de 2013

My experience was "top shelf" and I plan on making Faulkner the place I come too for all future service issues. I will also be purchasing my next GMC vehicle from Faulkner.

Edward

28 de dic. de 2013

As all ways in a timely and professional manner.Only one side of the vehicle was washed,I guess they must have forgot to do the whole car since they were so busy with other services.Thank you

Alexandra

28 de dic. de 2013

Brian Lasky was extremely knowledgable. It was my first time buying a car and it was one of the greatest days of my life and he was able to help me with a the questions I had. I will be recommending him to all of my family and friends. I LOVE MY CAR !

Kitty

28 de dic. de 2013

I am going to be travelling over New Year's and called for last minute service. The service department made sure to get my car that day for service. I really appreciated the staff for helping me out.

Debra

28 de dic. de 2013

Great service. Quick. Great communicatin with customer. It has been a while since we bought our car here, but service is always excellent with fabulous customer communication. I would not hesitate to buy and service a car from here.

Frederick

21 de dic. de 2013

Had a wonderful experience. Gus worked hard to get me in the best vehicle I could afford.This turned out to be a 2014 Acadia Denali.I also am very pleased with the maint.program and car wash benefit. I was extremely satisfied with my purchase and the staff at Faulkner.

Patricia

20 de dic. de 2013

Service Consultant Joe Busfield went above and beyond to address my problem at the level possible, and made a plan to resolve the issue when the part comes in.

Marilyn

20 de dic. de 2013

Once again I put the trust of service for my Lucerne in the hands of Faulkner at Trevose PA and was not disappointed. I drove away with confidence in the safety of my vehicle thanks to the care taken by the mechanics in the shop. The service counter folks deserve three cheers too. Happy holidays to all.

Frances

19 de dic. de 2013

Overall, I was pleased. However, I was told that what had to be done is a "normal" maintenance thing at approximately 30,000 miles. If it's so normal, like an oil change, why was this the first I heard about this particular maintenance? I would have appreciated being made aware of it so I could have the $185 that was needed...instead someone else had to cover my expense.

Robert

17 de dic. de 2013

Joe Crostarosa got me & in out first thing in the morning when I discovered a leak in my tire. I was able to have a cup of coffee and get some work done while I waited too!

Robert

16 de dic. de 2013

Jim Schiavone was extremely helpful in attending to my several problems, working my car through the different repair stations and adjustments it needed. I was a customer years ago, and now I am one once again. My nieces work there and recommended I use the service department rather than others.

Noel

12 de dic. de 2013

I had a very good experience at Faulkner. In particular, Rob and Jack went out of their way to make sure I got the car I wanted and had a good experience. I would definitely recommend this dealer to my friends and family!

Donald

11 de dic. de 2013

After visiting many dealerships I decided on a GMC truck. I visited your dealership several times before making my purchase and my salesman Steve Camuccio was very patient and very helpful, honest and friendly this is my 3rd car from Faulkner and 2nd time dealing with Steve I am a Faulkner customer and always reccomend friends and co- workers to Faulkner and Steve Camuccio.

Kathleen

11 de dic. de 2013

I cannot say enough good things about the service staff. They always go above and beyond. We have been there several times this year and each time Joe B is always helpful and professional.

Marie

11 de dic. de 2013

The service associates at Faulkner is the best. Nothing is too trivial to answer. They explain everything that has been don to service your vehicle. I couldn't be happier with the service & warm greetings I get.

John

3 de dic. de 2013

These folks go our of their way to help. I needed an updated registration and was able to do so at the dealership with no problems. Many thanks.

Robert

2 de dic. de 2013

Charlie Mullen my salesperson was terrific and very knowlegeable. Gret Parto the finance mgr made the sales process very easy and fast. Would highly recommend both.

Kathleen

25 de nov. de 2013

routine service oil and tire rotation but service rep helped me with the menu item I was looking for and I was concerned about a message that had showed up twice when starting vehicle. as usual they handled the issue with respect for me and this is why this is my third vehicle I have obtained from Faulkner and won't be my last. Faulkner's staff does not make you feel like when you drive off the lot after purchase that you are on your own.

Leslea

24 de nov. de 2013

I needed a lightbulb changed for my right turn signal, but because my inspection would need to be done by the end of December, the service department was able to inspect my vehicle on this visit so I wouldn't have to bring it back in--I appreciate my time being valued

Fernando

22 de nov. de 2013

Great people, Chuck, Gina and Kevin were very attentive and more than happy to get me into my new car. My expierence at Faulkner is always the best.

Ricky

17 de nov. de 2013

I was in for air bag light flashing on the dash information center , also displaying service air bag system. Dave Malinowski was able to fit me in without an appointment and get the Acadia air bag problem resolved in a few hours. Very nice job! Well done by a great service team! Thanks!

Joan

16 de nov. de 2013

Oil was at 68% for car was just serviced two months earlier. Oil was changed again, and I was charged for something that really didn't need to be done. Disappointed on that part of the inspection.

Angelina

12 de nov. de 2013

Charlie Mullen is a great salesman, he's friendly and very knowledgeable, took his time to explain everything as well as provide us test drive and answer all questions related to purchase of the new vehicle. The trade-in and purchase process went well. Thank you Charlie and Faulkner Buick. Also met Rob, Charlie's manager, very nice guy also!

Louis

12 de nov. de 2013

I enjoy having my Buick service at your location. I like that a service rep meets me as I'm driving into service area.I do believe that you have my best interest in mind.I past many garages that perform the service I needed but feel that it worth the extra distance from by home. Sincerely, Retired Det. Sgt Lou Kober Philadelphia Police Dept

Rob Sweet

25 de oct. de 2013

From the minute i walked on the lot there was an employee with me the whole time. I dealt with Charlie Mullen, and i couldn't have asked for a better experience. He gave me plenty of options, and worked within my budget the whole time. Unlike other dealers, there were NO hidden fees, and the price you see is what you get. This is the ONLY place my family and i will buy a car from. When you visit, ask for Charlie, you wont be dissapointed

William J.

18 de oct. de 2013

First time dealing with Faulkner Buick in Trevose, Pa. and what an experience it was, professionalism on all fronts. Connie Walck was our salesperson and did a wounderful job, no stress, she walked us through the entire process. Great job Connie. Thanks, William J.

Nick Tellie

25 de jul. de 2013

This is a follow up to my disappointing experience regarding getting my check for my trade in. The finance office called me and apologized for the mixup in the finance office. They cut a check and offered to drive it to me. I was very impressed and feel that they made it right. I got my check. Overall I was very happy with my experience. I do believe that there was a mixup. I am actually sending my wife to Faulkner in a few weeeks to get a new car for herself.

kate

3 de jun. de 2013

always there for you when you least expect them. from repairs, to assisting in buying to finding the right model and color you cannot ask for anything more. they go beyond the average and care about their customers.

John

29 de may. de 2013

I feel confident that Faulkner has the best understanding of GM vehicles in our area. I rely on their experienced eyes to spot potential trouble before it becomes a real problem. I was in recently for a state inspection and some routine maintenence, and it was handled efficiently, through an appoitment, while I waited in the comfortable waiting room. Good job!

Jerry J

23 de mar. de 2013

Taking new GMC Terrain (2 mos. old) on a road trip. Brought it in to get checked out. They corrected items I was not aware of. I was impressed with "extra mile" level of service. I appreciate this, in that I take care of my cars. I have bought/leased a number of Pontiacs (sorry to see them go out of manufacture) and GMCs from Faulkner dating back to 1980. I started with Oldsmobile. Their service has been top notch over three decades.

Jesse G.

14 de mar. de 2013

I had a wonderful experience with your dealership and particularly with the assistance and overall customer support that Gus Scirrotto provided to me. He walked me through the entire process and made is an extremely pleasant experience. I will definitely return to Gus and Faulkner for all my future car needs. Thank you, Jesse G.

Rudy

6 de mar. de 2013

My experience at Faulkner Buick in Trevose has been first class. From the purchase in 2009 to the ongoing maintenance service over the past three years, I have always been treated as a special customer. I will be going back when the time for a new car purchase comes.

JM For GMC

23 de feb. de 2013

Charlie Mullen is the best. We now own 2 enclaves, GMC Sierra and a used olds bravada. Great to deal with, no glitches. Thanks!!!!!!!!

MTK

5 de feb. de 2013

I recently purchased a 2013 Buick Regal from Faulkner Buick in Trevose and the experience and the folks there were wonderful and not a bit pushy . My salesman - Gus Scirrotto was extremely helpful and it made the experience completely satisfying and comfortable. I would Highly recommend Gus to anyone in the market for a new car. I love my car! Mary K.

deejayrob

14 de ene. de 2013

I had a great experience at Faulkner Buick GMC in Trvose, PA. Chuck Mullen was great to deal with and so helpful through the entire process. My first GM purchase in about 20 years but ceratinly not my last. I look forward to working with Chuck and the entire Faulkner team as we look for our next car in the future. Thanks to the entire team at Faulkner and congratulations on a well-run facility.

Tom Rocco

4 de ene. de 2013

Steve Svarczkopf and the whole Faulkner team were just great! This started out as a fact-finding session a few weeks earlier and driving out with a new 2013 Buick. What a dream car and a very pleasant experience. Thanks to you all.

John F.

2 de ene. de 2013

I just picked up a 2013 Terrain for my wife.This is the tenth vehicle we have acquired through Rick Grissinger since 2005.Every time the process gets easier.Rick and the folks at Faulkner do a great job of comppleting the paperwork and getting you on your way.Each car exzperience has been great from the time of purchase through service and then during the trade in. We would not want to work with any other dealership.

Caddy owner

8 de oct. de 2012

The service was the best ever. Car has been great. I would highly recommend this dealer.

Very Satisfied Customer

28 de sep. de 2012

My experience at Faulkner Buick was nothing less than perfect. The salesman, Chuck Mullen was not the least bit pushy. He was very professional at all times. He also took the time to go over all features in the vehicle and didn;t leave me till I was comfortable. I would highly recommend this dealership and this salesperson.

Acadia Owner

21 de sep. de 2012

My wife and I walked into Faulkner to browse one night after some late sports with our three children. Steve Svarczkopf was the salesman who was up at that time. From the moment he introduced himself through the day we completed our sale Steve was a wonderful help. No pressure or annoying phone calls just let me take my time and make our minds up with lending all the help he could along the way. We all have experienced that new car dealership that will not leave you alone until you are roped into a sale that you may or may not have wanted. Steve allowed my wife and three kids along with myself to browse and leave the showroom that night with all the freedom in the world. Even the new car sales manager Kevin Rogers was an extreme help doing everything in his power to get me in the vehicle I chose at a price and payment I was comfortable with. Never did either he or Steve try to force a higher payment or deal into my budget. They exhausted every available option until finally my family closed on the EXACT car we wanted. The Faulkner advantage is reason enough to buy a car here but the deals and service will make any buyer feel at home. Faulkner will be my dealership of the future for all my new and used cars...

albie

25 de ago. de 2012

Kevin Rodgers made the deal happen after finding me the right truck.

Cannon

3 de ago. de 2012

My sales rep was Chuck Mullen. Best car buying expereance I have ever had! Thank you Chuck, you have made a life long customer out of me.

Bruce

4 de jul. de 2012

I recently purchased a 2012 buick LaCrosse from Faulkner Buick and all phases of the sale and experience were above average. My salesman - Steve Camuccio was extremely knowledgeable and helpful and it made the experience completely satisfying and comfortable. I would Highly recommend Steve to anyone in the market for a new car. Francis Monaco/ Philadelphia

nonickname

5 de jun. de 2012

My wife and I labored through many dealerships before we found solice at Faulkner. The no nonsense approach of our hard working salesman Chuck Mullen was a perfect match. Chuck met the best deal we found at other dealerships and beat all others for our trade in value. We were in and out with no added funny business. Chuck's dad and mentor even helped with speeding up the process. P.S. we love our new GMC Acadia Thanks Chuck (s) Mike and Pam

Used Car Shopper

11 de abr. de 2012

Traveled 1.5 hours to look at a used car that I called about the day before. When I arrived one of the tires was flat due to a screw and the car wouldn't start even after the associate tried to recharge the battery. I never bought a new car from Faulkner so I can't speak about that experience. However, my used car shopping experience with them was not good.

GM faithful customer

20 de mar. de 2012

I have nothing but good to say about Lou. He is not a pressure sales person and that worked best for me. I do not respond to high level sales pitch. Actually I would simply walk out the door. The only hitch in my experience was that the actual buying paperwork took much too long. There were attenuating circumstances, but we should have been told and we could have been comfortable in our own home for close to the 3 hours it took, till the paperwork was filled out and ready to sign. Thank you to Lou again, it was a pleasant experience.

costumer service

15 de mar. de 2012

Charlie Mullen was my salesman when i purchased my GMC Turrain. He did an excellent job explaining everything. He was very patient & kind. I would highly recommend him.

George

9 de mar. de 2012

In shopping for a new car(Buick-Crossover) my wife and I encountered Gus Scirrotto as our salesman.Gus was most informative and completely patient with his presentation.We asked many questions and he was persistent in finding and giving the answers.We were pleased with the purchase of the car and the service provided, thus far.

Melvin

3 de mar. de 2012

Me and My wife after checking in Cars,com verify the Acadia 2009 the dealer was selling and at the moment we put the first step at the door somebody will well you. They give us a ride of 4 miles with the vehicle and the purchase process was quick and easy going.(Yuo need also a good credit) The Vendor was nice and the service quick and sharp.

Happy Buyer :)

2 de mar. de 2012

We had an amazing experience with the Faulkner Team including Sales Managers Jack Alexander and Kevin Rogers as well as Sales Consultant Michael Kinnon Jr. Thank you guys so much for working with us, we love our new 2012 GMC Terrain! We will highly recommend anyone to Faulkner! -Jenna and Gary

bellmam2

1 de mar. de 2012

Entering showroom we were immediately greeted by Mike Kinnon to find out our interest in type of csr that interested us. Mike explained features of model, then offerd us a test drive continuing to explain other features. Upon return we discussed pricing with Mike & Pat Duffy. We were given final figure. Deal was sealed & we were on our way with our Buick Lacross. Thanks to two fine salesmen who treated the customer as they should be treated.

golfer

28 de feb. de 2012

Mike Kinnon was my sales person and he went out of his way to help me. I would recommend him to anyone.

Erick

26 de ene. de 2012

GO SEE C. J. PEARIL! I was recently placed back on the car-search market due to someone crashing into vehicle and totaling it. After a long and rigorous search I found myself interested in a 2010 Mazda 3i Sport which was at this particular Faulkner. I first went into the wrong building and a sales rep (Mike Rocchi (also a good guy to see)) actually walked me in the freezing cold to the other building to see the right man for the job. His name was C. J. Pearil. He was very knowledgeable, knew his business well, and wasn forceful at all. After a very good test-drive he went over every possible option for me to purchase this car with as little stress as possible. But the action that he performed which was the most important to me was that he made sure that I liked the vehicle before he tried to sell it to me. A great guy. Very friendly. Very good to do business with. Go see C. J. Pearil.

maymay

23 de ene. de 2012

This was truly the best car shopping The sales rep was very easy going and she nmade me feel very comfortable in the whole process. I will highly recommend her to my freinds and family!

New car buyer

8 de ene. de 2012

My wife and I had the opportunity to visit Faulkner Buick GMC. Our salesman Charlie Mullen was very helpful and knowledgeable about the Buick Enclave and the GMC Arcadia. Charlie made the buying process as painless as possible, if that can happen when you purchase a new vehicle. I would recommend and refer people to Faulkner Buick GMC. We are very happy with the purchase of our Enclave

satisfied customer

5 de ene. de 2012

Very efficient and professional approach to the entire process including price,trade in and pick up. Chuck Mullen provide excellent and responsive assistance to make for apleasant experience

Rocky

30 de dic. de 2011

Went in knowing exactly what I wanted. I dealt with Brian Walsh and Rick Grissinger and the were great at getting me every incentive they could. According to my research on what others paid for my same model, I believe I got an unbeatable deal. Quick and painless experience.

ceecee

15 de dic. de 2011

My salesperson,Connie, found my the best car for my budget. She was very easy to deal with without being pushy. I hate to shop for cars but this experience changed my mind. I will send all my friends and family to see her!

Turbo Regal

22 de nov. de 2011

Excellent Experience. Purchasing a car from Faulkner was a pleasure and they were very willing to work with me to make sure that I got the best deal possible. Steve Svarczkopf was very personable and made sure that I had everything I needed and made sure to take the time to explain each and every control function in my vehicle. Jack Alexander was also very helpful in getting me set up with Steve and answering the initial questions that I had about the vehicle. Overall I am very happy and would definitely recommend Faulkner to my friends and family

ashleybr

19 de nov. de 2011

I have purchased my last two cars from Faulkner Buick/GMC and I have always been treated with respect. The sales manager, Kevin Rogers, was very helpful in finding a vehicle in my price range and made my purchasing experience a pleasure. I have had good experiences with Faulkner from their sales and services departments. I would recommend Faulkner to anyone that is looking to purchase a vehicle.

Dartshooter

13 de nov. de 2011

I have dealt with Faulkner in Trevose for almost 20 years now. I had purchased 2 new Saturns prior and now moved up to the 2012 Terrain. The Terrain rides smooth and is comfortable to ride in. The salesman Steve Camuccio was friendly and worked with me to get me the best deal.

Buick Customer

30 de oct. de 2011

Just had to let you know the great experience my wife and I had when purchasing our 2011 Buick Regal from the Faulkner Auto Group in Trevose. From the moment we walked into the showroom till we drove our new vehicle off the lot, our salesperson Gus Scirrotto took the time to work with us in choosing the perfect car at the right price. He went above and beyond by staying late to provide us with all the benefits and features of the Buick Regal. The closing process was handled with ease thanks to the Faulkner staff and the Sales Manager Kevin Rogers. We even received a follow up call days after the purchase from Brian Walsh to see how everything was with the car and to let them know if we needed anything in the future. These are truly people we look forward to deal with for all our car purchases. Thank you!!

PAULA

27 de oct. de 2011

We purchased our new 2011 yukon xl and couldn't have asked for a better experience and very accommodating salesman Steve Camuccio. We have had not one complaint with any of the services performed by Faulkner that includes sales, service and body shop. We would recommend them to anyone who is thinking of purchasing a vehicle.

Pleasantly Surprised

21 de oct. de 2011

My experience was great. The sales rep, CJ Pearlis, knew exactly what I was seeking and did not waste one second of my time. He was accomodating, and I trusted that he had MY interests in mind. This is my first Buick (Regal) and I will definitely steer my friends and colleagues to CJ!

Saturn08

24 de sep. de 2011

The salesman were nice and professional, the buying process was smooth. The next time I car shop this will be my first stop.

Enclave Lover

18 de ago. de 2011

Needed small repair made on exterior, explanined problem and issue was handled immediately.

Bob Ritchie

17 de ago. de 2011

This is the second vehicle I have purchased from this dealer. That speaks for itself.

Truck Owner

9 de jul. de 2011

I found this Canyon online and went to Faulkner's web site from there I recieved all info and service that I could ever want. I was contacted by Jack Axlander who was very helpful, then Lou Dalesio finished the deal with the best service I have ever had. I have had the best experance of some 30 years of car buying. Thank you Faulkner Buick GMC.

Emily

23 de jun. de 2011

Dealer service is to be avoided, they do not treat women kindly, very demeaning. They also make you feel like it is an inconvenience when you take your car in for service. Plus everytime I got my vehicle back from service it ran awful.....avoid this location for service

paul devlin

4 de jun. de 2009

Purchased an 07 Buick Lucerne CXS with 6k miles on it; big al's car which he knew inside and out and is a very particular pri..person. Anyway, turns out that the car had a vibration through the whole car at various speeds. The Buick factory rep told me to turn up the radio which is a joke from Click and Clacks talk show on PBS. Only he wasn't joking. The dealer's service department attempted 8 or 9 times to fix the problem; they couldn't. So they went into a denial mode and told me that there was nothing wrong with the car which they tried to fix over and over. I would not buy off on this; filed a lemon law complaint. But still brought the car in for service as authorized under the manufacturer's warranty. I deduced that the problem was not one of suspension or wheels, etc. which the dealer had been chasing. It was an internal engine problem because the car would vibrate sitting in the driveway in park whenever the engine was run up to 1500 rpms. As a matter of fact, the service manager said to me that he could not fix my car....On the occasion of my last trip to the dealer's service department I was ambushed by the el presidente of the dealership, the infamous al sherwood. He unceremoniously asked me to leave his dealership as I was haranguing his employees. I guess he defines haranguing as when a customer keeps asking to have his car fixed over and over because your service department just can't seem to fix it. I managed to negotiate a $4k reimbursement from GM for the "nonproblem" with my car. However, with GM in bankruptcy I don't think that I will be seeing the money very soon or ever for that matter. I unloaded the car and replaced it with a much, much better car --an 08 Hyundai Azera Limited with the Ultimate Package. It got an 8.3 rating from Edmunds.com while the Buick only got a meagerf 6.8. I would rate it more like a 5.5. As for the dealer, I would rate them at about a -1. My only wish is that big al sherwood gets a dear john letter from gm for a truly happy ending for this story.