Ironmustang

20 de mar. de 2016

I was using another Chevrolet dealership and had nothing but problems with their repair facility. I was constantly bringing my vehicle to this other dealership repeatedly for the same issue and it never was completely resolved. I took it to Faulkner's ONCE and THEY RESOLVED THE ISSUE TO MY SATISFACTION. The customer service was top notch and the diesel mechanic that worked on my vehicle knows his stuff. I recommend them highly.

Thankful Buyer

6 de mar. de 2016

Purchased a 2016 Equinox today and wanted to make a special mention to our salesperson Brent. He was as patient and hardworking as a customer could ask for.He went the extra mile to help us get the best deal and for that we are extremely thankful.We would recommend both he and the Faulkner Chevrolet dealership to anyone.Thanks again Brent.

Wanika Scott

18 de feb. de 2016

Brian has been wonderful; giving advice & expertise every time I needed. I will definitely be back & refer friends and family as well

Don Wimer

1 de ago. de 2015

PersonAL attention to details and answered all questions to satisfaction. Offered after purchase help with any questions .D

Adam Frey

5 de mar. de 2015

I have purchased my last five vehicals from faulkners Chevrolet and I am completely satisfied with not the service department and the sales team they will give you the best deal possible and the service department gets ur car in and out in a timely manor my service guy is Greg conoway he knows me by my voice when I call they really get to know you and treat you very well . And also I love that they have a shuttle service you can drop off ur car and someone will drive you and pick you up from work . And they wash ur vehicals when they are in for service witch I love as well ! All in all I will not be shopping anywhere other than faulkners!!! Thanks again Adam Frey!

Angie and Mark Kline

10 de feb. de 2015

My husband and I can not say enough great things about our salesperson, Scott Sheckard. He truly went above and beyond to help seal the deal on our new Equinox. This was our second time buying from Faulkner and I'm sure it will not be our last. The staff is courteous and helpful. The Sales manager Aaron B was a huge help to find financing for our purchase. We were (are) so pleased with our service that we have recommended Faulkner to our daughter and son-in-law ( they have made an appointment with Scott). Thank you so much!

Mary

9 de feb. de 2015

Was very pleased with the service I got Scott was superb at his job recommended the best choice to me since it was my first time buying a car and was extremely helpful. Left the dealership with my car and I am very happy with my car and very happy with the service I got. Thank You Scott you are the best

Rich B. "Malibu Fan"

29 de ene. de 2015

I just purchased my fifth car from Faulkner Chevrolet a 2015 Chevy Malibu LT, the salesmen was Doug Levitan, I must say Doug is the most experienced, the most pleasurable, and the most caring salesmen that I have ever been associated with in all my car buying life. I would just like to send out my thanks to Doug Levitan and the finance team that worked very hard to get all the details in line and for getting me approved for my lease, I will definitely recommend Doug and Faulkner Chevrolet for anyone interested in buying/leasing a car!!!!

2012Impala

26 de ene. de 2015

I couldn't be happier with the quality of customer service I received from Mr. High and the Faulkner Chevrolet dealership! I found my 2012 Impala online in the wee hours of the morning and had to wait till 9:00am to call to make sure the car was still available. After speaking with Tom, manager, to set a time to come look at the car, I proceeded to make the 50 minute trip from Mechanicsburg, PA to Lancaster so I could give the car a good once over and test drive. Car was just about flawless and Keith was exactly how a salesman should be! He went above and beyond for me even AFTER we had made our deal. I can not express how appreciative I was, and still am for the customer service I received! Thanks again Keith!

MananaCNA67

28 de dic. de 2014

We love chevy sonic from the being they came out. My husband bought a 2013 sonic LT and i love the way way look and drive so i went to six dealer and Scott Sheckard walk out to the lot and saw me in love with my 2015 sonic LT. First a great deal faulkner had on my car and Second Saleman Scott talk to us for hours just to make sure that we was happy til the very end. Scott made this year start awesome. Thank You So Much.

RickMar ChevyOwnerFamily

7 de dic. de 2014

We traded 2 vehicles. One was paid off. One was not. Faulkner was very fair in their offer to us. Andrew and the entire team over at Faulkner are freindly and courteous. A no nonsence dealership! This is our second vehicle purchace from Faulkner in two years. I would highly recommend anyone in the market for a new vehicle to go see Andrew over at Faulkner Chevrolet "To Be Sure" they get the best deal!!!

KarenH

20 de nov. de 2014

Andrew was very professional, and did a great job explaining everything to me.

Bob Trout

19 de nov. de 2014

Having already written one review concerning the people who assisted me when I purchased my new car at Faulkner Chevrolet, it may seem unusual to write a second. However, in the first one I concentrated on all the individuals who helped me. In this one I want to specifically thank one person - Scott Sheckard. Scott walked me through everything, answering all my questions, and some I did not ask, offering solid advice about what I needed to know about my new car. He helped me through the purchasing process and then gave me an overview of the vehicle I had chosen. He was professional at all times yet down to earth and friendly. By the time I left, I felt I had known him for years. Thank you, Scott for everything you did for my wife and me.

tinah2176

14 de nov. de 2014

Everyone was very friendly and helpful. Douglas Levitan took time to iron out the fine details to get me approved for a new car. I will definitely be returning to Faulkner in the future.

Mariateresa Pipitone

13 de nov. de 2014

Everyone was friendly and nice. They took the time to hear me out and than help me! They were there for me. Everyone was justo nice, made me laugh and feel comfortable. My salesman was Scott Sheckard he is the best! He understood my needs and made sure I was comfortable with numbers and the process!

Mike Stopar

3 de nov. de 2014

I drove 6 straight hours (12 hours round trip) hoping the used truck Faulkner listed was everything they said it was. It was and by far better than expected! Beyond the truck, Salesman Keith High had everything in order and had already discussed my trade and other circumstances with the used car management. My response to the first offer they made me was "Give me the keys, where do I sign". I was in and out in about 1 hour. I cant stress enough how comfortable I felt with the whole experience. I would make the drive again to deal with Keith and Faulkner Chevrolet.

CoachDriver CJ Solt

31 de oct. de 2014

Doug Levitan, the sales team and all of the other staff were so kind and personable unlike what I experienced at a local ford dealer on Manheim pike. I was treated with respect and as a friend. We compromised just to get me in the seat of a new 2014 Silverado. Which I absolutely love. I want to thank everyone at Faulkners or taking care of me. I will definitely refer my family and friends to you!

B. LeMar Henry

18 de oct. de 2014

A very nice gentleman. He was not pushy or overbearing. Was very polite and helpful. Made sure that everything taken care of. Even helped to transfer our belongings from one car to the other. We would recommend him to our friends.

Very Disppointed Customer

17 de oct. de 2014

Very Disappointed in the service and the way we were mislead in our Lease. After inquiring when our lease would be ending, we were told to turn in our vehicle the following week. Then a couple weeks later we received an invoice for $1,300.00, to be paid out of our pocket because they said we turned it in to soon. Very poor response on returning phone calls regarding this matter. Wrote a letter to the General Manager and he never responded to my request to speak with him. We have bought several vehicles at Faulkner over the years but will never purchase or recommend Faulkner Chevrolet to anyone again. What a shame that they lost their Customer Service Skills and Honesty!

Michael J. Palamone

15 de oct. de 2014

Thank you, Brad for your professional assistance in helping me select the car for my needs. I appreciate your interest in me as a valued customer and the great result that it rendered. Stay well and we'll be in touch! With sincere regards, Mike Palamone

Peter Anderson

24 de sep. de 2014

Kieth made leasing a car ,a pleasure, effortless, he took care of all the details. He is a excellent professional salesperson. I would recommend Faulkner,to anyone. Peter Anderson

Cindi Lefever

17 de sep. de 2014

Keith High was recommended to me by my father. I couldnt have been happier! I had not bought a car since 1986, yes, 1986 and being unsure, Keith made the experience worry free! When picking the vehicle up i did have a few questions about the warrantys i purchased. He was very happy to sit down with me and quickly put my mind at ease. He went over all the bells and whistles for me and got me set up with on-star. Dad always had Chevys and even though i looked at other marques I always came back to the Chevrolet and Faulkners. Very happy with my purchase and would recommend Keith High and Faulkners to anyone looking to purchase a new vehicle!

JohnnyOP

7 de sep. de 2014

After my purchase experience I am so happy that I choose Faulkner. Even though it was a pre-owned vehicle and I had a trade-in, I felt like I was given the same treatment as if I were purchasing a new vehicle. I look forward to doing future business with Faulkner!

tamark4184

4 de sep. de 2014

I stopped in one day to talk to Megan in person about maybe being interested in a vehicle while I had the GM Card bonus earnings. She was extremely helpful, not pushy, and explained to me all the possible options with the vehicle and financing. Even the sales manager was professional and not pushy, as the one at Red Lion Chevrolet was to me a few weeks before. The sales manager at Faulkner told me that I can get in contact with him anytime I have any questions. Both Megan and the sales manager understood a few weeks later about not being able to buy or lease a car at this time. They did not try to push me into a deal, which was very refreshing. I would not mind making the 25 mile trip back to Faulkner Chevrolet. I couldn't be any happy with the sales team thus far. I certainly look forward into doing business with them in the future.

John Stricker

25 de ago. de 2014

I would reccomend Faulkner to anybody who is looking to buy a new or used car or truck.

Mary I Plaza

7 de ago. de 2014

Thank you Allen for helping me in this process of purchasing, you did a great job in giving me the best deal and information and service, In the future you would be the person I'll be looking to purchase my next vehicle from.

Rich from SOLANCO

5 de jul. de 2014

I looked at a lot of cars and dealers in my search for a used one. Keith at Faulkner provided me with great service and a great experience. The paperwork was almost unbearable but I realize that is part of the deal. Overall, I would rate Faulkner number one.

Bill H

4 de jul. de 2014

My son and I drove out to Lancaster from Doylestown area to look at a truck we were interested in. We met with Stephanie. She was great and we bought the truck. Great experience.

RLG

30 de jun. de 2014

We have been purchasing or leasing cars from Faulkner since they were located on the Harrisburg Pike at President Avenue. Our lease was expiring soon on our 2011 Cruze and because we liked the car so much decided to lease another one. While a salesman we had worked with before has since retired, we met Keith High and were impressed with not only his knowledge, but his friendly and easy-going manner. He was generous with his time. We would be remiss if we did not mention the service department - we have never had a problem getting an appointment at our convenience and oil changes and general maintenance have always been handled in a timely manner.

Larry & Pam Range

29 de abr. de 2014

We just purchased a new Malibu from Mike Root and were pleased with the experience. His knowledge, experience, professionalism and the determination to help us find just the right car were impressive. His friendliness and willingness to go above and beyond were more than we could have hoped for. We certainly hope that Mike will be there when we are ready for our next car. Thanks Mike for an outstanding job.

Dennis Lenox Sr

8 de abr. de 2014

I recently purchased a Chevy equinox, I had the pleasure of dealing with Scott Sheckard he was very knowledgeable, friendly. I would recommend him to anybody I am very pleased with my Equinox. Dennis Lenox Sr

Joseph Horn

8 de abr. de 2014

I have been purchasing or leasing vehicles from Scott Sheckard for many years and I must say that he is one of the most honest individuals I have ever dealt with. Scott has become a friend as well as the salesman I will go to when I need to purchase a vehicle. Scott will work with not only my needs in the vehicle but also within my budget. These are points that most impress me about Scott, he will not pressure me or lead me on. What is put on the table is for me to either say yea or nay. But what Scott will do is what he does best and that is find me the best deal possible and what more can one ask for. He is a great asset to the Faulkner Team and I appreciate all his efforts over the years to keep me coming back to Faulkner and GMAC vehicles.

omar fair

4 de abr. de 2014

service was good and not to pushy.all and all everything was good. omar

Robert Dotson

25 de mar. de 2014

I had a great time in the dealership when i purchased my vehicle.Everyone treated us with respect and kindness. Megan did a great job getting us into a car. I am very satisfied with my purchase. Yes i would recommend Faulkner to a friend or co-worker and i am looking forward to dealing with you guys in the future,again thank you for all you done.

DaveandLinda

24 de mar. de 2014

I have been buying cars from Mike Root for over 20 years. He has always been honest and up front with me when it comes to buying a car. He takes great pride in his job. With his years of experience, Mike is able to get the best possible price with the best possible rate for his customers. Great job Mike and I look forward to buying my next car from you

Mike

21 de mar. de 2014

I recently purchased a 2014 Equinox from Andrew Krimmel. Andrew made the buying experience enjoyable. He was very knowledgeable about the cars we were considering and made the choice an easy one. He answered all our questions, some more than once. He made certain that we got into the right vehicle and at the right price. I would definitely recommend Andrew to anyone looking to buy a vehicle and Faulkner for making us feel right at home.

Susan

21 de feb. de 2014

It is rather telling that my son, who recently purchased a vehicle at Faulkner, suggested I contact Keith High for his product knowledge and focus on customer service. I was interested in purchasing a new Impala. With persistence, Keith High was able to locate and attain the model that met my preferences. To that end, the automobile was purchased and I would recommend Keith's services to other family members and friends. The Faulkner organization should consider Keith a value-add representative.

Bo

18 de feb. de 2014

We looked at a lot of cars and dealers in our search for a new one. Keith at Faulkner provided us with great service and a great experience. The paperwork was almost unbearable but we realize that is part of the deal. Overall, I would rate Faulkner number one.

Tony who drives a new Chevy Cruze

17 de feb. de 2014

My praise and thanks to Stephanie.....for making my purchase a most enjoyable experience. She 'knows her stuff' and is very pleasant and patient in fully explaining everything. And she went far beyond her duty in the 'little things'. She anticipated my concerns and questions even before I knew I had them. Thanks to all the people at Faulkner and to Stephanie....I love my new car. Tony Sciotti

Dave Prevost

7 de feb. de 2014

I had an excellent buying experience with Andrew Krimmel of Faulner Chevrolet. He was able to promply deliver the exact model of the new 2014 Impala LTZ I was looking for at a fair price. I would recommend both Faulkner Chevrolet and Mr. Krimmel to my friends and associates.

Bob & Ann. Just looking

4 de feb. de 2014

Friendly helpful salesman and staff. The building was clean,warm,and pleasant. Sales people were busy.

55X11 Construction Services

29 de ene. de 2014

I have purchased several cars over the years-everything from mercedes to used junkers. Without Question the folks at Faulkner Chevy have been the best. easiest to deal with and most flexible out of any purchase I have made.

Food Salesman

29 de ene. de 2014

Overall a very good buying experience. Drove up from Northern Baltimore County to see and drive a used Mercedes that I saw on Cars.com. Megan took me out for the test drive, answering any questions I had about the car and about Faulkner. We quickly settled on a fair price, had financing in place and the deal was complete. Arrangements were made to have the car delivered to my home. Now that's service. Thanks Megan.

Jeannette Wallace

16 de ene. de 2014

I would definitely recommend to my friends, family, & business associates to go to Faulkner Cheveolet. The sales rep was very kind & not pushy which is a plus for me because I don't like pushy people. The deals were great & the process was smooth & fast.

Karen

16 de ene. de 2014

Uzma was such a pleasure to work with. She and Don made our purchase of our Equinox a lot of fun. What great employees!!!!

Brad

16 de ene. de 2014

Megan was the reason why we returned to Faulkner. She showed that she cared about us and not just the sale itself. My wife took ill during the process and Megan wrote us an email asking about my wife and sent her get well wishes. That is what great customer service is all about. From start to finish Megan smiled, joked, shared, and presented us with all the answers to all the questions we had. If she did not have the answer, she wasted no time in getting the answers, whether it was about financing or about the cars we test drove. We ultimately drove off with a beautiful 2014 Grape Ice Spark. Megan got us what we asked for and sealed it with a sincere thank you. She was professional through and through. She had a smile from start to finish and that is all I could have asked for.

Gary Wallace

1 de ene. de 2014

Very easy to deal with. Making my buying experience smooth & fast & not feeling pressured at all to buy a car.

William

31 de dic. de 2013

I have been very impressed by everyone at Faulkner Chevrolet. It has been a pleasure dealing with everyone at the dealership. I will recommend you to all my friends.

Edward

31 de dic. de 2013

It went very well, knew what vehicle I wanted to see test drove it and talked payment,went well with Josh and John. Steph was very helpful she explained the equinox very well.

Jennifer

30 de dic. de 2013

I took my 2013 Chevy Malibu in for the first oil change. Everyone was pleasant. The estimated time I was given for the wait was accurate. Overall pleasant experience.

the Housekeeper's

28 de dic. de 2013

We have bought from Mike Root many times over the past 10 years and his commitment to his customers shows! I always recommend this dealership, they make us feel like friends and work with us, sometimes over the years it seems like they have achieved the impossible. I have never left there feeling anything other than happy and satisfied. Yesterday was no exception, we went to "look and talk about a possible trade" left there with a 2014 Equinox...the guys stayed late and went way beyond the normal just so we could bring it home and not make another trip....and Mike Root who lives here in the southern end stopped by this morning to pick up the extra keys to my old equinox, again so I didn't need to make another trip....cannot say enough great things about everyone at this dealership!!! Try them you won't be disappointed!

Dawn

28 de dic. de 2013

Mike Root was my sales representative and I would recommend him to any of my family or friends that would be thinking about buying a GM product. He is great at what he does and the Dealership is lucky to have a dedicated person on their team like him.

Gretchen, Equinox fan

28 de dic. de 2013

Scott was great to work with! Very knowledgeable and professional. He was also sensitive to our needs. There was no pressure from either him or Hjalmar. All in all, an excellent experience. The quality of repair questions is not applicable-I couldn't seem to get it to work right Gretchen Clark

Wyonella

27 de dic. de 2013

Stephanie helped me find the perfect car! She was very knowledgable and so helpful and friendly. The entire staff made te car buying process so easy for me and I had a wonderful experience at this dealership.

jared

17 de dic. de 2013

Great service, everyone at the dealership was very nice and personable. They stayed late and changed there schedule to fit ours. Overall it was a great experience.

Bob C

17 de dic. de 2013

I was very pleased with every aspect of the process. Megan Failor, my salesperson, was grest to work with. She listened to my needs and wasn't pushy. I liked the atmosphere of the showroom. The closing process went very smoothly with no surprises. I'd certainly recommend to everyone.

AWM

10 de dic. de 2013

This was my first experience with Faulkner and it couldn't have gone better. The facility was nice, great selection of vehicles, and all the staff I interacted with were informative, friendly, and professional. Uzma was my sales rep and she especially was a delight to work with. I got a great deal on my new car and I wouldn't hesitate to recommend this dealer to friends and family.

D. Miller

7 de dic. de 2013

We had a great experience today setting up a new lease on a Cruze. Uzma Shafqat helped us and was great to work with!

Lapp

6 de dic. de 2013

Worked with Mike Root and his manager, John in the new car dept.They gave us great customer service and made sure we were happy with our vehicle. 2nd time going back to Mike and Faulkner, and would buy a 3rd time from them.

Satisfied Customer

6 de dic. de 2013

It was a pleasure dealing with Faulkner Chevrolet. This was our first trip to Faulkner but we were treated like we were long time customers. Thank you to Stephanie Lacey for a great sales experience. We will recommend Stacey and Faulkner Chevrolet to all our friends. .

happy happy

5 de dic. de 2013

Gear customer service. both the salesman did everything to get me the best deal.I always get my cars from Faulkner. Thanks guys.

Ron and Diane

21 de nov. de 2013

Thought our trade would have brought more, but were pleased with sale price

New Car Buyer 2014 Cruze 1LT RS

19 de nov. de 2013

Purchased new vehicle and the buying process was fast and efficient. Would recommend dealership. Thanks New Car Buyer November 2014

girl from lancaster

18 de nov. de 2013

I have only been in this area a year and I have seen two different mechanics who have not done well fixing the problem with my car. When I took it to Faulkner, they figured out what was wrong and what needed to be done to fix it. (I loved the lounge. There were computers and free wifi. Plus free hot cocoa or coffee.) The man I worked with Adan was absolutely amazing. He kept me in the loop with my car and got someone to shuttle me to work. Even when my car needed more work done, he called Enterprise and paid for my rental. It was a great experience and he seemed so concerned about getting my car fixed correctly. I really appreciate all his work and the work of the mechanics. I will definitely be a return customer!

Justin

14 de nov. de 2013

I came to Faulkner with my mother two days ago on a ridiculously cold day and almost immediately Mr. Levitan came out to greet us and and welcome us inside. I began looking at cars from around the area a few weeks ago and found one I really liked, a Cruze, so we came here to find it. Doug helped me find it and we went out to test drive it and it was smooth sailing from there. Mr. Levitan was very knowledgeable of the car, he was very friendly, patient, and I didn't feel pushed to make a purchase like I have at other dealerships. This was the first new car I bought and I'd like to thank Doug and the manager, whose name I can't remember at the moment :( for making it all happen and making it a pleasurable experience. Thank you!!

Chris Reinford

31 de oct. de 2013

My wife and I came to Faulkner looking for a great deal on a lease of a new Chevy Cruze that would fit our budget. Being our first car buying experience we were nervous. However, we our nerves were calmed as we walked in the door and were greeted by great people. Megan and Stephanie helped us right away. Stephanie talked to us about our options and related to us right away because she owns her own Chevy Cruze. She was very professional and personable and she was very confident in her knowledge of the car. During our test drive she made us feel very comfortable in a car that was not quite ours. The next day after our lease was processed we had a lot of questions. Megan's customer service was exceptional. She took phone call after phone call and answered question after question until we came to an agreement and leased our first car. The car was clean and prepped for us. We are now happy Cruze owners and are very thankful to the staff at Faulkner (Megan, Stephanie, and Jeff) for giving us exactly what we looking for, for our price.

Journey

31 de oct. de 2013

I have been looking on line for almost a year now at Chevy Equinox. I have been waiting on the right timing of my purchase and first made contact with Uzma Shafqat approximately 6 weeks ago. I spoke with her about my needs and that I would need to wait a few more weeks. Uzma was so courteous, answered my questions and was never pushy to ~ buy a vehicle right now! ~ So today, I visited again and of course worked with Uzma. We looked at a vehicle first and I knew that I wasn't comfortable with the price & payments. The features were wonderful, but not all of them were needs. I asked about another vehicle and Uzma checked for me. She guided me both personally regarding needs and toward the financial side of the issue. She never pushed to take me out of my financial comfort zone. She understood my concerns and helped me to make a very wise decision. I have a beautiful new Equinox and am comfortable with the outcome. I had prayed specifically that I would be at peace with the decision I made and that's exactly what happened. Uzma is truly the best sales person I've ever worked with and I appreciate all of her efforts on my behalf. I would recommend Uzma without hesitation!

Go Eagles

30 de oct. de 2013

Keith was great! He was readily available to answer all of our questions. There was no pressure to purchase the vehicle. We felt very comfortable and confident in purchasing our vehicle from him. I would definitely recommend the dealership.

Scott and Tanya Lewis

24 de oct. de 2013

We had a GREAT experience at your Lancaster Dealership. Scott Sheckard was our Salesman and he was FABULOUS! He really took his time with us catered to our needs. He made sure we were getting the right vehicle for us. I would definitely recommend your dealership to anyone interested in getting a new or used vehicle. Thank you again for such patience and professionalism. Scott was AWESOME!!

Humming bird

10 de oct. de 2013

Thank you Scott Sheckard for helping me choose a car that matched my needs. I'm so thrilled with the 2007 Chevy Cobalt. I can't believe one can purchase a car in 6 hours after getting the news that my old vehicle was "done". Scott showed me the car, I drove it, fell in love with, bought it, and drove out that very evening! He showed me how everything worked in the Cobalt, and was very thorough. Everyone involved was very courteous and friendly. I would recommend this dealership to anyone looking for a car.

satisfied

28 de sep. de 2013

I bought a car from Faulkner Chevrolet a few weeks ago. The service I received was excellent! Uzma Shafqat was wonderful helping me. She did not push me out of my budget, and she was very courteous. I did not feel pressured into buying anything while there. The staff at Faulkner was really nice and patient with me.

Mariana

24 de sep. de 2013

Mr. Levitan, best car salesman I have ever dealt with. Not pushy and very patient. Thank you for helping me pick out my new car!!

Jennifer

23 de sep. de 2013

This was my first official "pit stop" since purchasing my new Chevy Malibu. I was greeted immediately upon entering the service department and given the "tour" of the lobby/waiting area. Everyone was friendly and smiling...very pleasant experience.

John Heiser

15 de sep. de 2013

This was my first new vehicle I bought. I am very happy I choose Faulkner to buy from. They had a large selection to pick from. Our sales woman Megan was very helpful and made everything go smooth.This is a great place to shop for a car or truck if you are in the market for a Chevy

Bruce G

10 de sep. de 2013

Doug Levitan did a great job for us Love my new Silverado !

JAshev

5 de sep. de 2013

Truck was pulling left. Thought I would need an alignment. After tire rotation, the problem was resolved. Dealer could have pushed the more expensive alignment. Always trust them to do the right thing!!

Jeff

5 de sep. de 2013

Scott and the folks at Faulkner did a great job. He understood what we were looking for and met the need.

Carol weston-satisfied customer

4 de sep. de 2013

This is the second car i have gotten from your dealership and want to let you know that i am very very pleased with everything. when my car goes in for service it also gets washed, the paper mats are taken out before i get in to go home. all repairs are done in a timely fashion. Scott sold me my equinox and now he has sold me the traverse. and i can't be happier with the car. Scott made it an enjoyable time to get the paperwork done and we chatted about grandkids along the way. the personal touch is very nice. i will be back for my next car i am sure. thankyou again for all you do.

tony carter president carter inc

16 de ago. de 2013

I've been buying auto's ( oldsmobile & chevys) from Faulkner for 25 years. In a world of cell phones, computers,texting, tweeting, facebook and still faxing the personal contact is still important. My business is selling Beef and I believe personal contact is critical. Don Good was a prime reason I kept coming back to Faulkner. I thought about going to another dealer but I knew that I would never get better service than Don provided. I wish him well in retirement but I think he'll be back in some capicity. Tony Carter, President Carter Inc.

Susan D.

1 de ago. de 2013

My overall rating is 5 stars, but I think Faulkner would admit that there's always room for improvement! Certainly this dealership (which used to sell Oldsmobiles) is at least VERY good. My history is that I bought two oldsmobiles in a row from Faulkner with the last purchase in 2001. Sadly, my Alero was totaled in 2004 and since Olds was discontinued, I went to Honda. I always felt that the Honda dealership (won't say which one) gave me a raw deal because I was so desperately in need of a car. So, after a while, for my next car I went back to GM. The Faulkner folks were friendly and respectful. Everything is clean--from showroom to service. The cars in the lot are organized nicely--it's just a comfortable place to look for a car. Mike was not pushy: I was looking at 2LT Cruze's, but after assessing what I wanted, he determined that a less expensive 1LT was more to my satisfaction. Back when I had my Oldsmobiles, the service was great, too, but I don't feel that I can rate service at this time, since it's been about 10 years (I can say that Rick and Jon are very helpful and courteous). Also, Danny who drives the shuttle is very nice as well.

MG

23 de jun. de 2013

The entire Faulkner Chevy team is always professional, friendly, helpful and do an A++ job. I have been a service customer with them since I moved to Lancaster 3 years ago and also updated my warranty through them.

Pat

20 de jun. de 2013

I have been having Faulkner Chevrolet on Rohrerstown Rd service my 2005 Saturn Vue since the Saturn dealership closed. I take it in for the 3,000 mile oil change and also for inspections. The service is wonderful and the staff is very friendly and helpful. The waiting area is always clean. They have computers there for your use if necessary and the coffee is great!! I would recommend them to anyone looking for a reputable service center.

PhilliesFan

8 de jun. de 2013

Everything was done well, and everyone was very nice. But the salesperson we had was not very knowledgable on the vehicle we purchased.

Tex B

8 de may. de 2013

Don was very patient with our shopping as we took about 2 months before we made a decision. Upon our multiple visits.... if Don was not in the showroom, there were several other folks ready to help. This was part of our decision to go with Faulkner Chevy. The options offered on the Chevy trim levels made more sense to us than the options available on the various GMC trim levels.

DebiTN

29 de abr. de 2013

My visit today was a surprise to both myself & the dealership. On my travels, my tire picked up a construction,maybe roofing nail[not sure if this was road issue or local prank by someone]. It was explained to me that where the nail was located, it could not be repaired by some legalistic law, that the dealership had to comply with, thus my option was to obtain a new tire. I do not have a budget for tires on a whim. Yet Rick did great to get me in, get a low priced replacement tire on short notice. The service staff did a great job to complete the task quickly as it was nearing shop closing. I truly give them kudos for helping me out of a stressful situation that I never had experienced before, possibly dazed over the cost of a single tire! And they even did a courtesy carwash for my vehicle. That was real thoughtful of them, as I was still dazed from the events & the costs to resolve it. Thanks to the staff, I didn't lose my job. Hopefully next time it will be a scheduled service. And I did get a follow up call from Nate to make sure everything was great & to my satisfaction.

Jay Wilson

10 de abr. de 2013

Megan and Don are the best salepeople ever! Very friendly and great to work with! I bought 3 cars from them!!!! Will never go to another dealer EVER!

Joseph

3 de abr. de 2013

I have known Scott Sheckard for many years and he is the reason I keep returning to Faulkner Chevrolet. Scott will do whatever he needs to do to see his customers receive the best car for their money. Scott is always positive, honest and there for his customers. I can not begin to say enough about Scott.

Judith Craig

31 de mar. de 2013

Andrew Krimmel was incredibly knowledgeable about the Spark.He was friendly and helpful. Hjalmar Benson, a former student of mine, was a pleasure to deal with and also well versed in the financial aspects of our transaction. The next day, I visited the service department. They, too, where quite helpful and pleasant. Now I know why by dad bought several

MEL

9 de mar. de 2013

Staff was very professional, Courteous, Extremely knowledgeable, upfront about charges and potential problems. I would highly recommend Faulkner Chevrolet to anyone and everyone!

Nana17

7 de mar. de 2013

As always, I was greeted in a friendly manner, received a call concerning having my car inspected and a call to let me know the car was finished and a ride would pick me up at work to get my car.

jinny

24 de feb. de 2013

I have had very good service at Faulkner and am very pleased that I bought my car there. All of my service visits have been very satisfactory

Richard L Colyer

22 de feb. de 2013

Hey Mike , I bought a new 2013 silverado at Throton CHEVY in Dec .I told you , you guys lost my bussiness after the deal with my wifes car. Iam looking to buy a new 2013 car from the same dealer.Mike You were a good salesmen . But your boss ,wasnt the best.He was fishing when he cought me into buying that junky car.Well I never buy there again.We bought 2 cars and one truck there in a short time. The last car ,was the last deal. Sorry Mike. Thank You Rick Colyer

Dr. James and Jean Strickland

21 de feb. de 2013

Since we were already in love with the Avalanche, selling the car was not our primary focus. We were returning to Pennsylvania from Virginia, took an alternate route, spotted the car from the road, was met on the lot by Mike and the rest is history. The customer interface was amazing. Every person was a "top-shelf" professional. We have already referred customers directly to Mike.

Matt and Mary

21 de feb. de 2013

I just had my second purchase from Faulkner. Searched the net for a price, and Keith High was able to match it. Mike Root gave me an excellent buying experience again and wraped the deal and delivery up in a flash. As the Terminator said: "I'll be back".

Louis Girolami

7 de ene. de 2013

I wanted a 2012 Chevy Silverado that Faulkner had in stock. Since I am not local to the Lancaster area, I wanted to negotiate the purchase price before visiting the dealership. The purchase negotiation was done completely by e mail in a very timely and professional manner by dealing with Keith High. When I visited the dealership to test drive the already cleaned Silverado, I was met outside by Mike Root. He explained the features and handed me the keys for a test drive. Mike was knowledgeable and very down to earth making the experience all the more pleasurable. Mike Strohmetz introduced himself to me with a smile and firm handshake, shared a few personal experiences and explained all the paperwork I was to sign. While the paperwork prep time was a bit long, Mike Root walked me around the dealership, showed me where to get coffee and made the time passage appear less than it was. I have purchased many new cars in the past 40 years, and this was the most pleasant experience I have encountered. I was treated better than a customer and more like a member of the Faulkner family.

Leadpro

26 de nov. de 2011

No pressure buying experience. Staff friendly and went out of their way to help. Antenna broken and had to return for repair - done quickly and correctly.

Big Bob

14 de sep. de 2011

Very fast and friendly deal. I drove over an hour to this dealship because I liked the add on the net. I made an offer and the saleman accepted. Wrapped it up in a flash.

Kimberly

8 de jun. de 2011

The salesman were very kind and accommodating, not pushy. Facility very clean and comfortable. The purchase was very organized and smooth.....No complaints!!!