Timothy

12 de ago. de 2016

Morgan McGinnis was very professional, prompt, and attentive to the sales process. Once a price was agreed upon (and it was incredibly competitive), the remaining steps of the process were extremely smooth - acquiring a sales contract, placing a deposit, keeping me abreast of the car's status, and then ultimately delivery.Morgan and Jack spent ample time with my wife and I to review the manuals and operation of the car and it's many features. The explanations and attention to detail went FAR above my expectations. At no point did we feel rushed and I have actually never felt so welcome (this includes our little pooch we brought along). I can compare the delivery of the Subaru to our BMW and it was night and day. Your team scored a ten vs BMW scoring quite low on this front. When it comes to feeling welcome and appreciated BMW could learn a few things too!The finance department, Hayden, was very professional as well - ALL the paperwork was prepared ahead of time (thank you Morgan...) no running around looking for things. I explained my intentions to not look at extended warranties and other non-essentials for us and Hayden treated that with respect and NO pushy sales tactics that would have made us feel uncomfortable.Morgan for sales = 10Morgan and Jack for delivery = 10Hayden for financing = 10

Michelina

12 de ago. de 2016

Checking in was very quick and efficient. Overall experience was very positive. The front desk staff was very friendly and answered all of my questions.

Ellen

12 de ago. de 2016

On time as scheduled with appointment. Friendly personnel greeted me to confirm appointment. Pleasant waiting area with complimentary water and snack!

Ravi

12 de ago. de 2016

The staff did a better job of painting than the dealer from where we bought the new car. When a small nick was detected after the work was done, it was corrected at no cost. Then 2 small paint chips were detected, those were fixed quickly also. Staff was very friendly. Thank you, it was very appreciated. I will post these positive comments at online review sites. Good word and service deserves to be rewarded and positively referred to others.

Deborah

12 de ago. de 2016

My husband and I especially liked that fact that I could do all of the negotiating via text messages or the phone.

Brenda

12 de ago. de 2016

The consultant made sure I got the car I wanted, did not try to talk me into something else. I was surprised they even handled the insurance changes.

Jonathan

12 de ago. de 2016

Mr. Wes Brown has once again proven to be our superhero! He found just the right car for us, for the third time, and he and his team worked tirelessly to make it a possibility for us. We came on a super busy day, and the teamed stayed way past closing time to get everything done. I can't remember the name of the gentleman who helped us with the financing and paperwork, but he was incredible. Another amazing experience at your dealership! We are so grateful.

Pamela

12 de ago. de 2016

We got personal, no pressure sales service. Roland spent a lot of time after the sale explaining everything about the vehicle to us. We drove away completely comfortable with it. We have never had that level of service for any other vehicle we ever purchased.

john2112

6 de ago. de 2016

Let me start by saying how intimidated I felt about the process of buying a new vehicle. My worries disappeared as soon as I met Shawna and knew that i was being helped by very pleasant and knowledgeable person. Shawna went far and beyond to get me a great deal and even went out of her way to pick me up. We had set a time to meet but I wasn't able to make do to my old vehicle breaking down on my way to the dealer. Do to this dilemma I didn't have a way to get there the next day, but no worries Shawna came to the rescue. She picked me up on her way to work. It doesn't stop there, Mattwas also very pleasant and went into every single detail about my new vehicle before driving it off the lot. Sincerely I'am very thankful to every single staff member that I crossed paths with it is a unique thing to find good costumer service nowadays. Also, sorry if i didn't mention everyone in detail but it would just be to long. My best recommendation is for whoever is looking for a vehicle to definitely stop by Faulkner to experience the best car buying experience that I've had.

Georgene EMERY

4 de ago. de 2016

2016 Impreza, drive didn't feel right. Drove another, hugged the road. Owned Subaru's since 1999. Preoccupied with customer being towed back. Buyer Beware!!!

Deborah

4 de ago. de 2016

We were taken by the passion that the staff has for their products. Everyone involved made the car buying experience easy, to be sure.

William

4 de ago. de 2016

Not overly push, willing to be flexible and work with customer. Friendly staff, good selection. Stayed up late in order to complete sale.

Pamela

3 de ago. de 2016

We got personal, no pressure sales service. Roland spent a lot of time after the sale explaining everything about the vehicle to us. We drove away completely comfortable with it. We have never had that level of service for any other vehicle we ever purchased.

Jenni

2 de ago. de 2016

Friendly staff, quick & easy purchase, good price offered up front & online with no strings & zero haggling. Very happy with the overall experience.

Sonia

2 de ago. de 2016

Wes Brown was the best salesman and unlike other salespeople I dealt with, he answered all the questions I had about the vehicle.

Thomas

1 de ago. de 2016

Wes Brown was knowledgable.He believes in the product he is selling and was very helpful at every step in the process. I have purchased several automobiles in my lifetime.This experience was the best ever.Joe was great also.

hjfinn1

31 de jul. de 2016

The employees were all friendly and knowledgeable. They all worked hard to get me the best deal possible and made the whole day as painless as possible.

Curtis

31 de jul. de 2016

Fairly pain free. Sales rep was very personable and knowledgeable about the vehicle. Facility is nice but chairs could be more comfortable.

Heather

31 de jul. de 2016

The employees were all friendly and knowledgeable. They all worked hard to get me the best deal possible and made the whole day as painless as possible.

Gail

31 de jul. de 2016

My sales rep, Ziad was courteous, informative and applied no pressure to buy, Everyone at the dealership made every effort to make the buying experience very pleasent.

Sandy_Pizz

30 de jul. de 2016

My 2014 Forester was totaled on Saturday. Through the internet service I did my bargaining on Monday and just came in to pick up. The car just arrived at Faulkner Subaru Monday afternoon. They got the car ready for me and I brought it home Monday evening.

Robin

30 de jul. de 2016

fast service, nice waiting room , free coffeeit's my review should be able to put as many or as few words as I want

Thomas

30 de jul. de 2016

Dylan was great to work with. Made the experience go as smooth as possible. Look forward to many years with my new car.

Susan

29 de jul. de 2016

We felt like our needs were heard while we were working toward a final purchase price and Jared understood the payments we could afford.

Lori

28 de jul. de 2016

I have had nothing but the best service experiences which I always book with Anthony Cruz. This time was no exception. We dropped off the night before and I received a call at 7:45 AM that my car was ready. Since Anthony wasn't the person who made the call I thought it was a mistake but he called and confirmed that it truly was completed.

Marvin Jed

28 de jul. de 2016

Ziad was very helpful, especially in the beginning when I first arrived to PA, he provided me useful information to obtain the necessary documents so that I can purchase a car to get to work. (I moved here from CA and was new to the area).

Debra

27 de jul. de 2016

the ease of getting an appointment, the time needed to complete service. The people were very friendly and took time to explain everything I needed to know.

Robert

27 de jul. de 2016

Low pressure. Reasonable discount. They need to expand the show room. A bit small. Friendly service. Would buy from Faulkners again.

Christine

26 de jul. de 2016

Everyone is polite and the waiting area is very comfortable. Water and snacks were appreciated since I had a child with me during service.

Mary

26 de jul. de 2016

Staff was extremely courteous and knowledgeable !! Salesman was best I every had!! Will definitely get next car from him!!

Joseph

24 de jul. de 2016

Amount of time from initiation of conversation through finalization of sale was very reasonable and much appreciated.Thanks to Wes and Gregg.

Cynthia

23 de jul. de 2016

Freindly, kept us with in pre selected budget, worked on price in different models. Only reason didnt get 5 stars was trade in value.

Michael

21 de jul. de 2016

We were fortunate to have Roland Zuk as our salesman. He made the process of test-driving, trade - in and other things associated with the purchase very easy. We would probably go back to Roland again for our next Subaru

Jessica

20 de jul. de 2016

Staff is always courteous and friendly, the waiting area is clean and the coffee is pretty decent, too. I'm always happy with my experiences at faulkner.

Arlindo

20 de jul. de 2016

Management gave me a great opportunity and price on a new Subaru after first attempt complications with a different Subaru.

David

20 de jul. de 2016

Great experience, felt like a valued customer and the sales staff treated me with respect and wanted to help me not just sell a car

Jeffrey

20 de jul. de 2016

Professional and pleasant atmosphere. Enjoyable purchasing experience. A good bit different than many other automobile transactions I have experienced at other dealerships.

Lynda

18 de jul. de 2016

It was quick and easy; I brought my car in w/o an appointment, on a Saturday no less, and they took it right in for the oil and cabin filter changes.

Monica

18 de jul. de 2016

The service people were kind and professional, they took very good care of my car. The wait time was a bit longer than I would have liked, but overall the people were very nice.

Michael

15 de jul. de 2016

They were thorough, easy to deal with, pleasant, efficient and very fair. As always, the car was clean inside and out.

Francis

15 de jul. de 2016

Service provided was prompt , waiting period was reasonable. Service was efficient, the people were friendly and knowledgeable. Overall very good service.

Cheyne K

14 de jul. de 2016

My wife and I previously purchased a certified pre-owned 2008 Subaru Impreza from Faulkner a few years ago and our experience was so nice that we decided to come back.Everyone we worked with made the process so much smoother. It was a very low pressure experience and I always felt like they were doing everything they could to make me happy and comfortable with my purchase. The most impressive thing was that they were able to present all my options to me and I was able to choose what I wanted and they fit it into my budget!

Lorin

14 de jul. de 2016

Faulkner Service Department went out of its way to satisfy me and resolve my problem. Throughout this process, I always had the sense they were looking out for my best interests.

chwago

14 de jul. de 2016

Everyone we worked with made the process so much smoother. It was a very low pressure experience and I always felt like they were doing everything they could to make me happy and comfortable with my purchase. The most impressive thing was that they were able to present all my options to me and I was able to choose what I wanted and they fit it into my budget!

Reuben

13 de jul. de 2016

Friedly, curtious service provided at the service counter. All question answered. repairs were reviewed by the service staff when the vehicle was picked up.

Bradley

12 de jul. de 2016

Wes Browns knowledge of the cars was great. He made the buy purchase so much better. All our questions were answered and explained all our options.

Christina

12 de jul. de 2016

It was very quick and efficient. My mechanic, Mike was very nice as well and did a full check on my car.

Derek

9 de jul. de 2016

The salesman, Ziad, was not pushy but he was very knowledgeable. He had so much enthusiasm for the Subaru brand that it was invigorating to talk with him. He was also very understanding to our situation. He was willing to work within our budget. Faulkner net our budget criteria. We usually hate car buying;however, working with Faulkner and Zuad was a pleasurable experience.

Ronald

7 de jul. de 2016

I didn't need an appointment for my oil change. I didn't need an appointment. This service was done very quickly.

Heather

6 de jul. de 2016

Customer service was excellent. Provided great deals up front. Employees were friendly and explained products thoroughly. Employees were knowledgeable and valued previous customers.

Angelica

6 de jul. de 2016

Jared Neff was great. He was very helpful and explained so much about the company as a whole, along with Subaru as a brand. Everyone I worked with at Faulkner did everything in their power to get me the car I wanted for the price I wanted it.

Jennie

6 de jul. de 2016

The employees and technicians at Faulkner are always knowledgeable and courteous. I feel confident that my car is in good hands, and they take the time to explain any issues to me.

Alice

5 de jul. de 2016

Very professional treatment. Great to have a sales staff who understand their products and what the customer wants. Extra points for being friendly and accommodating to our dogs, too.

David

4 de jul. de 2016

Quick service. I dropped my car off early and the work was done a day early. You also provided me with a loner car which helped me a lot.

Robert

4 de jul. de 2016

I certainly enjoyed the my dealings with your sales representative (Sheri Burda). She was pleasant and knowledgeable about all my questions and concerns.

Jonathan

4 de jul. de 2016

Mr. Wes Brown has once again proven to be our superhero! He found just the right car for us, for the third time, and he and his team worked tirelessly to make it a possibility for us. We came on a super busy day, and the teamed stayed way past closing time to get everything done. I can't remember the name of the gentleman who helped us with the financing and paperwork, but he was incredible. Another amazing experience at your dealership! We are so grateful.

Debra

3 de jul. de 2016

The facility was clean, service was quick. I was in for inspection and needed an oil change. I have no further comments.

Benjamin

2 de jul. de 2016

There was excellent communication throughout the search process. We had an honest dialogue about the vehicle and the dealer showed a willingness to work with the customer. We are happy we purchased a good used car at a competitive price.

Cynthia

2 de jul. de 2016

Jarred gave quality service. He made the process simple and efficient. He went out of his way to accommodate me and my schedule. He was polite and extremely helpful and knowledgeable. On a scale of 1-10, he's a 12!!!

Adrienne

1 de jul. de 2016

Roland was great and took the time to really talk me through all of the features of my Forester. He was always pleasant and very helpful.

Maynard

1 de jul. de 2016

The People there were Professional, curodious, and understanding, of what needs, we needed. This has been one of the Best Dealer's by far, that we Dealt with, and we would do it again! My Wife really loves the Car, as well as I do, if need be we need another, we will DE finality, go to Faulkner Subaru , Sincerely, Mr. & Mrs. Maynard & Susan Silliman, and Thank You for all the time you spent with us.

Dylan

30 de jun. de 2016

Very time efficient. Johnny is polite and easy to speak with, helped me through any questions I had. I would always recommend this dealership to anyone.

Raymond

30 de jun. de 2016

Roland was very helpful and knowledgeable about the car. The staff was very friendly and professional. I love my new BRZ and Faulkner was able to locate the one I wanted.

Paul

30 de jun. de 2016

Everything is easy from making the appointment to check in and check out. Work has always been done on time. GOOD JOB !!

Joshua

30 de jun. de 2016

Quick, easy, affordable, definitely recommend! Never had any problems using their facilities to buy and repair our cars. Ask for Wes!

Thomas

29 de jun. de 2016

Quick, easy, simple oil change, first service on our Bluebell.Nice staff at the dealership, always helpful & kind!Dealership facility clean and modern.Thanks.

Rafael

29 de jun. de 2016

Great experience, but I was there for about 5 hours. Way too long for buying a car. Didn't like that at all.

Rodney

29 de jun. de 2016

It was very professional and my car was well cared for. Customer service was excellent and there were plenty of things to occupyou my 9 year old while we waited.

Linda

27 de jun. de 2016

We had a great experience at Faulkner. Our salesman Matt was very knowledgeable. My husband commented more than once on how he went over the car with us showing us ever feature of the car. He also made things easy for us....he called our insurance agent, he spoke with our bank to ensure that the funds to pay for the car were on deposit which prevented us from making an extra trip to obtain a certified check, he set up our phones so we could use blue tooth and so much more. The finance guy (sorry don't recall his name) was also great in explaining each sheet of paper which needed a signature and was very personable.

Nicole

25 de jun. de 2016

Our sales person Scott was extremely nice and worked with us to get us exactly what we wanted ! Would definitely recommend people to him.

Kimberley

25 de jun. de 2016

Shawna is a terrific saleswoman! She asked me what I wanted, and then really tried to match me up w/ a vehicle that wd have what I asked for. She was very clear and direct, but I did not feel pressured.

Raymond

24 de jun. de 2016

Shawna & Sherrie were terrific. Knew what we wanted & could afford & worked very hard to accomodate us. Would recommend them to anyone. Thanks Shawna & Sherrie.

Laurie

24 de jun. de 2016

I felt Jared Neff, my salesperson, really helped me find the car that was right for me, and not just sell me something because he wanted to get it off the lot.

Lourdes

23 de jun. de 2016

The people are polite and the car is ready when I'm told it would be. Having a ride home and back to the dealership is very helpful!

John

22 de jun. de 2016

Professional staff, clean and comfortable waiting area. My service experience was pleasant. It could be improved by providing the customer an estimate of how long the service will take so customer can decide to wait or come back.

Theresa

20 de jun. de 2016

The service department is well-kept and the personnel are helpful, friendly and professional. The sales dept. is clean, bright and comfortable

Brooke

19 de jun. de 2016

Pretty much everything. The salesperson, Dylan, was extremely helpful and the finance guy, Gregg, was also friendly and easy to work with. I really felt like they cared about me & not just that they wanted to sell me a car.

Nancy

18 de jun. de 2016

First time using Faulkner Subaru Service. Everyone was very professional, nice, clean dealership, did not have to wait too long.

John

17 de jun. de 2016

the front desk individuals are very polite and explain everything that needs to be taken care of with your car and the service teams does a great job

William

14 de jun. de 2016

Everyone here was courteous, helpful, and friendly. The waiting area was clean and comfortable. Mark runs a great service department.

Mark

13 de jun. de 2016

Fast and Easy. Everything went smoothly and as planned. I'm not sure what else to say! Am I at 20 words yet??

Susan

12 de jun. de 2016

Courtesy , excellent . Shuttle service was prompt, and much appreciated. Would definitely recommend your dealership to a friend. Service personnel were helpful, and definitely know their job.

Stephanie

11 de jun. de 2016

Work was in a timely manner. Greeted promptly when I arrived and was offered a complementary car while mine car was being fixed

Thomas

11 de jun. de 2016

Appointments are given in a timely manner giving people who are working a more flexiable schedule. Usually one can get their vehicle in with in three to four days after calling for an appointment.

Nancy

8 de jun. de 2016

We loved the friendly atmosphere and attention to detail that was given to us through the whole process. We will never use another dealership again.

Brenda

8 de jun. de 2016

The consultant made sure I got the car I wanted, did not try to talk me into something else. I was surprised they even handled the insurance changes.

Jennifer

8 de jun. de 2016

Jared greeted me warmly, made me feel as though my time and money mattered and that he would do what he could to make sure I got the car I wanted.

Keith

6 de jun. de 2016

Effective. Took a little longer than expected for the nature of the work. Comfortable lounge area allowed me to work while I waited.

Cherish

5 de jun. de 2016

Very thorough experience, enjoyed it greatly! I was able to buy a car AND have ever it delivered in three days. Great!!

John

4 de jun. de 2016

Everyone we dealt with at the dealership was very helpful! We are especially grateful to the technician who came back in from home to inspect the vehicle.

Joan

3 de jun. de 2016

Good communication Timely work Good workAlways Very Pleasant to deal withVery much Appreciated the loaner car to go to work

Christopherdye

2 de jun. de 2016

I've been searching for a specific truck to purchase which your dealership recently took in on a trade in. I saw the ad online and called and spoke with Roland Zuk who was very helpful and friendly over the phone to set up an appointment to inspect and test drive the vehicle. When I arrived at the dealership the truck we up front and ready to be test driven. Roland met me in the parking lot and was very helpful with any questions and concerns that I had. From there on out everything went smooth and better then I could have expected. Top notch service from this dealership. The car was ready to be picked up in less then 48 hrs. Im impressed and pleased with the purchase. Cant say enough about the outstanding service provided by Faulkner Subaru!

Anthony

1 de jun. de 2016

A huge thank you to Dennis, Roland and Frank for they made the whole sales experience a wonderful and smooth transaction. Thank You!

Frederick

1 de jun. de 2016

A typical car buying transaction is very salesy but at Faulkner the sales person I worked with was up front and candid which made my wife and I comfortable. We were able to have open discussions with good question and response interactions. For all the things that need to take place when buying a car we were pleasantly surprised how quickly things moved along once we made the decision. We were in an out in under 2 hours.

Dustin

1 de jun. de 2016

Knowledgeable staff, worked hard to get me into a new car that morning at a price I was comfortable with.

David

31 de may. de 2016

The sales associates and the business mangers were extremely accommodating. They allowed me to split the sales process between days to allow me to not miss work.

Carol

31 de may. de 2016

Other than a wait for the start of scheduled appts things went well. Everyone was very helpful pleasant and attentive.

Joseph

31 de may. de 2016

Was going to drop my car off but had to change my plans . They had no problem with that and had me out of there in less than 1 hour.

Bernice

29 de may. de 2016

Craig listened to my words and met my needs in a reasonable length of time. Everyone was very knowledgable and pleasant.

Glennie_1

29 de may. de 2016

I mostly liked the deal we got on our new impreza. It was a really hot day and was very busy, but in the end was all good.

Carlo

27 de may. de 2016

Efficient and kept us informed so that we could make good decisions. Appreciated your valet service as my spouse cannot walk long distances. Cannot say enough about the cleanliness of everything.

John

27 de may. de 2016

I like the drive-in valet for service. Everyone is very professional and courteous. You have created a comfortable customer lounge for those waiting for service. Thanks Faulkner Subaru!

Claire

27 de may. de 2016

The professional and courteous attention to detail in explaining my purchase. Careful and patient attention to the operation of my new vehicle.

Carl

27 de may. de 2016

The staff was very friendly, knowledgable, and informative. My wife and I went in to drop our 2012 Impreza off for some routine service, and ended up leaving with a brand new forester. The sale staff was great, and we loved the fact they were accommodating to us even though we had our 9month old twins with us.

Christopher

26 de may. de 2016

Wes Brown was a respectable sales representative and focused on staying on my budget even when I swayed. Never did I feel pressured to upgrade or do anything that I was uncomfortable with. I truly felt he was working for me not against me. That's something that I don't see a lot in the car selling industry. I can't thank him enough.

Daniel

26 de may. de 2016

The Sales Associate was excellent, patient, and understanding and the Fiance was thorough with explaining paperwork and different components. Completely understanding and reasonable to work with.

Heather

26 de may. de 2016

Easy, online booking. Needed a recalled part fixed and new tires. They quoted me nearly exactly what the final bill was. Everyone was knowledgeable.

Patricia

25 de may. de 2016

The reason I came back to Faulkner for my second Subaru, was because of my salesman. He did not pressure me but explained all the facts and let me make an informed decision.

Rebecca

25 de may. de 2016

I appreciated how much everyone helped me in my car trades and purchase. I truly felt like I was cared about not just as a customer but as a person. The finance manager and the Sales Consultant did a wonderful job!

Dawn

23 de may. de 2016

Corrine Hess was wonderful to deal with. She was very professional and got me the answers to my questions quickly. She introduced me to Matt Adams who was also great to deal with. The two of them are the reason I chose to purchase the car at your dealership. Please make sure that they are both recognized for making my car buying experience a pleasure. Thanks.

Joshua

23 de may. de 2016

Did a great job detailing the car. Looks brand new. Took their time and ensured it was done correctly. Also found/fixed some other random issues I had with the vehicle. Very pleased.

Robert

22 de may. de 2016

It didn't take long to get the price I was looking for. For myself, this is a big deal as I was paying for a babysitter whole shopping for the car. Craig Hoser got straight to the point quickly as I requested.

Charles

22 de may. de 2016

the waiting area is very comfortable, showroom and waiting area is very clean. people are nice and friendly. service was very good.

Samuel

21 de may. de 2016

I had my Forrester in for routine maintenance and that was quickly and efficiently. Mr. Cruz noticed that I have some difficulty walking. He offered to help me get down the curb. Outstanding!

Caitlin

20 de may. de 2016

I literally can't take my two little kids food shopping, they act up so much. I was able to buy a car by myself with the kids with me. Faulkner was THAT helpful. Amazing customer service. Thank you Shawna and thank you Faulkner!

Nicholas

19 de may. de 2016

Nobody pushed me to buy a car. All questions were answered. And sales worked with me to achieve what I was looking for.

Jan

19 de may. de 2016

Was helped fast. Got there to drop off car and found out they could do it right away. Actually wish I knew that sooner I had already made plans for transportation.

Joseph

18 de may. de 2016

It was all my car desired with its service. I know because he said so. sixteen, seventeen, eighteen, nineteen, twenty.

Nicole

18 de may. de 2016

I like the flexibility of service and expedience of the staff. I'm also a big fan of the car wash at the end of a service visit which I rate quite highly. I fee very confident that I'm getting quality service at Faulkner.

Jennifer

18 de may. de 2016

Employees were very attentive and thorough. Answered all questions asked of them. Was getting car repaired after accident. Had rental car on site in 20 minutes. Would recommend body shop to others.

Kristine

18 de may. de 2016

Quick service and easy access to in service area. Very knowledgeable staff. Great facility, very comfortable waiting room. Very convenient.

Nancy

17 de may. de 2016

Waited on me as soon as I entered. Told me how long theservice would take. Cleaned the car. Check out fast.

Deborah

15 de may. de 2016

My husband and I especially liked that fact that I could do all of the negotiating via text messages or the phone.

Monica

15 de may. de 2016

Salesman Jared Neff 2nd car I bought from him. Also had my son buy a car from him. Very knowledgeable, no pressure, great price.

Carla

15 de may. de 2016

spoke to a salesman immediately,good customer service, thoroughly reviews all aspects of the vehicle, would purchase here again and would recommend this dealer.

Sean

15 de may. de 2016

Friendly and genuinely want to assist you. Makes me feel like I'm a local. Like your neighborhood garage. I never feel hurried out the door and service tech goes over your repair in detail.

Carol

14 de may. de 2016

Everyone was very nice and helpful. I was not rushed and they answered any questions I had. A low stress experience.

Janet

13 de may. de 2016

Always have a pleasant experience with the service dept. Very easy to set convenient appointment time, nice facility for waiting, and all the employees are so pleasant.

Christine

13 de may. de 2016

The people in the service department are friendly. They had my car done in an hour. That included service, a recall part, and a car wash.

Barbara

13 de may. de 2016

I came in and was immediately greeted by a staff member who took my information and processed my car for service. I then waited in the comfortable waiting area which had a TV and a small kitchen with beverages for customers. My car was finished within the specified time frame provided.

Ravi

13 de may. de 2016

The staff did a better job of painting than the dealer from where we bought the new car. When a small nick was detected after the work was done, it was corrected at no cost. Then 2 small paint chips were detected, those were fixed quickly also. Staff was very friendly. Thank you, it was very appreciated. I will post these positive comments at online review sites. Good word and service deserves to be rewarded and positively referred to others.

Bruce

13 de may. de 2016

The work was done on the day we were given. We have used them before and always been very happy and will continue to use them again if need be..

Stephan

13 de may. de 2016

At this point Dan at the service counter knows my first and last name, knows my car, and knows that I'm in for an oil change. All I have to do is show up, not even call ahead, and I'm generally back out within an hour. I really couldn't ask for anything more from a factory service center.

Michael

13 de may. de 2016

Friendly and knowable staff . Quality work, clean service area. Work done in a timely manner. Will use there service again.

Sheila

13 de may. de 2016

Everyone is very nice. Usually on time also. Facility is clean and comfy. More parking would be great as it is ALWAYS so busy,

Ravisaj

13 de may. de 2016

The staff did a better job of painting than the dealer from where we bought the new car. When a small nick was detected after the work was done, it was corrected at no cost. Then 2 small paint chips were detected, those were fixed quickly also. Staff was very friendly. Thank you, it was very appreciated. I will post these positive comments at online review sites. Good word and service deserves to be rewarded and positively referred to others.

Pamela

12 de may. de 2016

The gentleman in the service department was absolutely wonderful, very polite and took his time to explain everything to me.

Neil

12 de may. de 2016

Service was prompt. Advisors good to deal with. Besides routine 1 year service had the car detailed. Very pleased with the detailing.

Frank

12 de may. de 2016

Pleasant waiting room. Service writer very pleasant. Car was service quickly. Refreshments available were good. You should include a free car wash when it's brought in for service, I have purchased other makes from local dealers who offer this, even will do every Saturday.

TeriG

12 de may. de 2016

I couldn't be happier with the whole experience at Faulkner. My salesman Jared Neff was the best! He patiently and expertly walked me through each step of the process, from the test drives to finalizing the sale. He is the reason I purchased a car that day. Thanks to him I love the used Outback I drove away in!

David

10 de may. de 2016

Everyone there was very courteous and professional and the work was completed properly and in a timely manner. I will definitely be there for my next service.

Barbara

10 de may. de 2016

I had complete information BEFORE work was performed and there was no hesitation to answer my many questions. They did not make me "feel dumb"

Ellen

10 de may. de 2016

On time as scheduled with appointment. Friendly personnel greeted me to confirm appointment. Pleasant waiting area with complimentary water and snack!

Joan

10 de may. de 2016

.I didn't have to wait too long. The waiting area is pleasant and I appreciate the complimentary coffee and snack bars.

Christopher

10 de may. de 2016

easy no hassel went exactly as promissed .Waiting room is kid friendly.very Important to my wife and I. Clean aswell.

Michelina

10 de may. de 2016

Checking in was very quick and efficient. Overall experience was very positive. The front desk staff was very friendly and answered all of my questions.

Gavin

10 de may. de 2016

Blake was very friendly, informative and clear, keeping me in the know throughout the day. The service was done quickly and relatively inexpensively. I did not feel that anyone was trying to take advantage of me. Payment and pickup were also quick and easy.

Ethel

10 de may. de 2016

Service took even less time than expected. The Service advisors are very professional. Friendly staff and comfortable waiting area. A pleasant experience.

Kelly

10 de may. de 2016

Really quick service. I dropped my car off while at night while they were closed, and my car was done before my actual appointment time.

Kelvys

10 de may. de 2016

Feel lucky to meet this wonderful, professional team. When you first get there, feel like I you know them for ever. They done excellent job in my truck. When I first got there, was a little bit scary, as soon as you start a conversation with them, you notice that they really know what to do, scare go away.

Joan

6 de may. de 2016

Friendly service and reasonable prices. I would recommend dealership to a friend. Salesmen is knowledgeable and very helpful in your car search.

Donald

6 de may. de 2016

Sales person took the time to explain all the details which make the Subaru a safe and reliable vehicle. Buying process smooth and easy to get through.

Hayes7712

6 de may. de 2016

Good experience with Faulkner Subaru. Salesperson Shawna took the time to thoroughly go thru all the details which make the Subaru a safe and reliable vehicle. She has also followed up after the sale and has displayed a commitment to good service on behalf of Faulkner Subaru. My experience with the dealership has been a good one and feel comfortable writing a favorable review so others might benefit from their positive efforts.

Haley

4 de may. de 2016

Good salesmen and felt confident with my purchase. Worked out a deal I was satisfied with. The Salesman helped me understand how my car worked and gave me a contact in case I ever had an issue.

Curtis

4 de may. de 2016

They were a very friendly staff. Dylan S. Was great a great salesman. He was helpful, knowledgable and friendly. Did not feel pressured. We were very pleased.

Joseph

3 de may. de 2016

The price negotiations went smoothly, and the car we factory ordered arrived in just 5 weeks. The sales person was extremely knowledgeable.

Timothy

3 de may. de 2016

Morgan McGinnis was very professional, prompt, and attentive to the sales process. Once a price was agreed upon (and it was incredibly competitive), the remaining steps of the process were extremely smooth - acquiring a sales contract, placing a deposit, keeping me abreast of the car's status, and then ultimately delivery.Morgan and Jack spent ample time with my wife and I to review the manuals and operation of the car and it's many features. The explanations and attention to detail went FAR above my expectations. At no point did we feel rushed and I have actually never felt so welcome (this includes our little pooch we brought along). I can compare the delivery of the Subaru to our BMW and it was night and day. Your team scored a ten vs BMW scoring quite low on this front. When it comes to feeling welcome and appreciated BMW could learn a few things too!The finance department, Hayden, was very professional as well - ALL the paperwork was prepared ahead of time (thank you Morgan...) no running around looking for things. I explained my intentions to not look at extended warranties and other non-essentials for us and Hayden treated that with respect and NO pushy sales tactics that would have made us feel uncomfortable.Morgan for sales = 10Morgan and Jack for delivery = 10Hayden for financing = 10

Thomas

2 de may. de 2016

Dylan found us the exact model we wanted. The process was very easy and quick. The entire process took less than two hours.

Eric

2 de may. de 2016

Sheri Burda was awesome. Super knowledgable. Answered every question. Kept me informed and updated through whole lease process and I walked out with exactly what I wanted. She was fantastic.

Mallett9

2 de may. de 2016

Roland Zuk has now put me in two Subarus. Rolands customer service is incredible. Not only did he get me the car I wanted, but he made sure that I could leave with it that day. His service is not only about selling the car, but also what he can do for the costumer. I would not only recommend Subaru as THE brand to own, but I would also tell everyone that Faulkner Subaru in Bethlehem, PA is the best dealership that I have dealt with. When you get there.... ASK FOR ROLAND!

Justin

2 de may. de 2016

Quick Service, good care, good people! This is the second car I have purchased at this facility. Roland Zuk has sold me both of my Subarus. His customer service is incredible!

Arnel

2 de may. de 2016

I appreciate the relationship and honesty that has been established with Craig Hower, sales representative. This is not the first vehicle leased from Faulkner or him. There are no games played, and he is respectful of my limited time.

Leyla

2 de may. de 2016

Useful info were given by our rep.Mr.rowland.vrry polite,patient and trustable approach.we trusted him on his recommendations and we definitely refer our fronds and WeWe are very happy with our recent experience at this facility.our rep ,Mr.Rowland was very curtroud informing and trustable.definitely if I will refer my friends if they consider buying a car.

Scott

30 de abr. de 2016

Knew I wanted another Subaru, especially for winter driving. Liked the new Impreza's features, very nice ride, and excellent audio system. Great staff and cars, thanks.

David

29 de abr. de 2016

Matt Adams sales was efficient, courteous, knowledgeable, friendly, and same with the business manager, Hayden West. also the internet marketer, Sophia? was great.

Andriana

29 de abr. de 2016

Finance guy was very personable. Salesman was knowledgeable. Internet pricing was honored and fair, as was financing. Don't think trade value was fair.

Scott

29 de abr. de 2016

Sales representative Jared was very knowledgeable on the vehicles, he listened intently to all my questions so that he understood my needs and then patiently worked with me to allow me to become comfortable with my final decision on a vehicle. He made the actual purchasing process very smooth and easy by informing me of all the things I needed to do, provide and bring with me (insurance, financing, etc) on the day of purchasing. Before I walked out the door with my new keys in hand, he explained how to properly maintain my new car and he personally reviewed all the features in the car and linked my phone to the car via Bluetooth. All I had to do was drive off into the sunset with a smile on my face. Thank you Jared!!!

ALBERT H. MILLER

28 de abr. de 2016

IMAGINE WHEN YOU WENT TO YOU WENT TO YOUR SUBARU DEALERSHIP THINKING I CAN'T AFFORD THIS CAR. THEN IMAGINE IT WAS FAULKNER SUBARU. YOU WALK OUT AND DRIVE OFF THE DEALERSHIP WITH YOUR FIRST SUBARU AND NOW 8 SUBARU'S LATER BETWEEN MY WIFE AND MY SUBARU'S WE WON'T GO ANY PLACE ELSE. THE PEOPLE ARE GREAT AND THE DEALERSHIP IS GREAT. I RECOMMEND IT TO EVERYONE.

Tori

28 de abr. de 2016

A major thing my husband and I liked was that we weren't hunted down like vultures by the sales associates the second we got there. We find that to be extremely annoyomg. Our sales person Dylan was awesome. He was so helpful and easy to talk to. He explained everything about the car to us and was straight up with us about the price of the car. He made the whole process very easy and stayed in touch with us to make sure everything was going good with the car. Honestly he's probably the only sales person I've talked to that didn't annoy me or make me feel pushed to buy. Also, the financial guy (I forget his name) did a really good job at being patient and explaining the numbers and different options with my husband and I. Overall it was a great experience and I would definitely recommend someone to shop here.

Marie

28 de abr. de 2016

Everyone was very knowledgeable and courteous, we felt as if the employees really cared about us. We are happy with the dealership and our experience.

Patricia

28 de abr. de 2016

The sales people are pleasant , very professional and treat you like family. I continue to buy my vehicles from Faulkner because of their service.

Lois

28 de abr. de 2016

Everyone we met was very courteous. You have great customer service. Your facilities were clean and very comfortable. They answered all my questions

Georgia

27 de abr. de 2016

Everyone involved in the process was informative and courteous. Even though I was willing to pick up the car in the next few days, they got it ready for me to take home that evening.

Susan

27 de abr. de 2016

Great salesman Craig. Very helpful with showing the different models. We didn't feel pressured into buying car. I would tell friends and family to buy at Faulkner

Andrew Levas

26 de abr. de 2016

Great customer service thanks to Roland Zuk!! Great inventory choice, no high pressure, very willing to work with the customers. Really appreciate all they did to help us, will never use another dealer!!!!

countreesally

25 de abr. de 2016

Faulkner Subaru really paid attention to my needs and did not try to sway my decision. They respected my opinion and was courteous of my time. I did not feel pressured to buy and this made the stress of car shopping much easier. They were friendly from beginning to end and I found the car that was right for me.

Arthur

22 de abr. de 2016

Everyone was helpful and courteous. We have leased two other vehicles from Faulkner and have been very pleased. Jared Neff was our sales person and is excellent

Nelson

18 de abr. de 2016

Friendly and accommidating sales staff that explained options well, clean waiting areas, and knowledgeable service department that was able to answer all questions on the maintenance requirements for my car.

Kyle

16 de abr. de 2016

Jared enough said. I'm just filling in words now and trying to take up space to fill the minimum requirement.

Kenneth

16 de abr. de 2016

jack was very helpful answered all our questions showed us everything we needed to know about the car before we drove away was very happy with everything there

Tammy

13 de abr. de 2016

I liked that they took the time to show me the features of the car and they walked me through the entire buying process. I feel like Scott knew the car inside and out even the mechanical questions my daughter asked him

John

13 de abr. de 2016

They were absolutely fantastic! All questions were handled promptly and professionally, and they went out of their way to get the car I wanted (not something worth thousands more) as soon as possible. Definitely going to be returning to them for future purchases. Thank you!

Michael

10 de abr. de 2016

Wes Brown. He didn't pressure us into buying a car. I think he was actually surprised that we decided to buy.

Karen

10 de abr. de 2016

EVERYTHING. I BOUGHT 7 VEHICLES FROM THEM SO FAR. THERE WILL BE MORE. EVERY SALE WAS THE KIND OF DEAL WE WANTED WITHOUT HASSLES.

Elliott

8 de abr. de 2016

The dealership employees were very very courteous and very very professional, they were patient in explaining all the details to me and answered all my questions to which I was very satisfied. Overall the sales customer service was excellent.

Kristen1492

6 de abr. de 2016

Friendly atmosphere. I had to bring my children with me to car shop who are 6 and 7. Roland invited them into the kids lounge, offered them snacks and even made paper airplanes with them while I signed all my paperwork. He was professional and woked with us to stay within our budget. The whole experience was painless.

Thomas

3 de abr. de 2016

The dealership staff treated us with respect and kindness. Our sales consultant Jack Schleiff was very knowledgeable about the Outback we were looking to purchase. As first time Subaru buyers we had a few questions and concerns which Jack answered for us. Jack made the buying process easy.

Howard

3 de abr. de 2016

Everyone was very helpful. Willing to try to make things happen. Always trying to reccomend other options that would work. Explaining details as we go.

tlm1987

2 de abr. de 2016

Everyone with was friendly, knowledgable, down-to-earth and professional. More specifically, Dylan Haas and Shawn (sp?) Abramson were great! I traded my 1999 Forester and am thrilled with the 2011 Forester I purchased. I was referred to Faulkner by a friend, but went to another dealership first. However, the customer service at the other dealership was mostly awful. I will definitely refer anyone who asks to Faulkner.

Sheri

2 de abr. de 2016

My Sales woman was wonderful! They made everything super easy!I would highly recommend this dealership to my friends and family.

Theresa

2 de abr. de 2016

Everyone with was friendly, knowledgable, down-to-earth and professional. More specifically, Dylan Haas and Shawn (sp?) Abramson were great! I upgraded from a 1999 Forester to a 2011 Forester and I plan to return when it's time for the next upgrade. I was referred to Faulkner by a friend, but visited another dealership first. The customer service at the other dealership can only be described as awful. Trust your friends (and this review!) and go to Faulkner first. I will definitely refer anyone who asks to Faulkner and advise them to steer clear of that other Subaru dealership in the Valley.

Sara

1 de abr. de 2016

Friendly process. No heavy sales pitch. Knowledgeable staff. The value of the pre-paid service plan not entirely clear at first. Was a little surprised that a cash purchase still took 3+ hours.

Romaine

1 de abr. de 2016

My salesman was very helpful in explaining everything on the car, very friendly & knowledge. Many cars in stock, colors available.

Ronald

1 de abr. de 2016

The appointment took care of all issues. The appointment took care of all issues.The appointment took care of all issues.

Jared

1 de abr. de 2016

I came in on the evening of the last day of the month, and they were extremely busy, but everyone took the time to make sure my needs were met, it was an extraordinary experience.

Alexander

30 de mar. de 2016

Brought my 2015 Subaru Outback in for my 6 month maintenance. The service manager, Mark Robbins, was very friendly and informative. My wife and I decided to walk down to the deli next door and had a fantastic lunch. Made the time go by fast, however they had the maintenance finished before we ate our sandwiches.

Cynthia

29 de mar. de 2016

Fast friendly service No hassles Rental car on property at time of drop off. Car was ready on day it was stated

John

29 de mar. de 2016

Relaxed no pressure atmosphere. Informed sales personnel. Nice showroom and good parts department. Good selection of cars to choose from

Patricia

28 de mar. de 2016

Good place clean and neat Every one I spoke to was polite and nice. Prompt service, car was washed and neat inside

Cheryl

26 de mar. de 2016

Friendliness from everyone at the dealership, we didn't experience pressure during price negotiations, we felt that we were treated with respect during the sales process

Marjorie

25 de mar. de 2016

There was nothing high pressure about the sales, Craig went out of his way to make sure I got everything I wanted in my vehicle.

Alan

24 de mar. de 2016

Shawna Sniezek and the Sales staff all went out of their way to accommodate me as an out of state buyer. Faulkner Subaru has a very friendly and knowledgeable Sales staff and I had a terrific experience.

Barbara

23 de mar. de 2016

Timely and efficient service; nice people, clean and modern waiting area. I appreciate that the service did not take as long as they said it would.

Michelle Dreisigmeyer

22 de mar. de 2016

I went looking for a specific used car, a Nissan Rouge, they had for sale and my salesman Dylan Haas was fantastic. He was very helpful, courteous, friendly and most of all did not pressure me or try to convince me to purchase something else. Frank in finance was very informative with all the paperwork. I will definitely be back.

Lara

22 de mar. de 2016

The service department was a pleasure to work with once again. Friendly, efficient customer service. In at my scheduled time and out before I expected! Having the sheets with the recommended service and price estimates is super helpful!

Nancy

22 de mar. de 2016

Counter reps. friendly, courteous and very helpful. The rep, Blake McAllister, that helped me, sent the e-mail I had on my Kindle to Faulkner Dealership, which allowed me to have free inspection. He didn't have to do that and it was much appreciated. Liked having coffee while I was waiting, everything was clean.

Glenn

22 de mar. de 2016

Always fast and friendly.Always there to help. Clean facility.does a good job showing an explaining features of the car. Always calls back.

James

20 de mar. de 2016

The salesman wasn't pushy or only concerned about making the sale. He made sure I found the right vehicle for me within my price range and needs.

William

20 de mar. de 2016

Quick oil change service and friendly staff. Sales Person Jared Neff took time out of a busy schedule to chat about car. Great Dealership.

Glenn

19 de mar. de 2016

Jack the sales guy is very good to deal with. Nice, friendly not pushy. Would send friends and family to him.

Katherine

19 de mar. de 2016

This is my third Subaru from Faulkner and I always bring my cars to the service center for maintenance. Efficient, courteous, service attendants from onset to completion of service visits. Clean waiting area, and last but not least...delicious, coffee and snack while waiting.

Theresa

18 de mar. de 2016

Staff was pleasant, professional and had a great deal of product and service knowledge. Financial representative explained and executed paperwork. Overall a seamless transaction.

saboa56

16 de mar. de 2016

Our second time buying a car from Faulkner Subaru. Scott Flaherty is a pleasure to work with. He goes out of his way to make sure the purchase goes smoothly and retrieving left behind garage door openers!

Edwin

16 de mar. de 2016

Friendly and professional staff. They were prepared to address all of our questions. They made a possible stressful experience comfortable.

Mitchell

15 de mar. de 2016

Shawna and the rest of the Subaru team were very helpful in my first car buying venture. I was comfortable and didn't feel that intimidating vibe you get at other dealerships.

Patrick

12 de mar. de 2016

Great sales person. Paperwork was quick and easy. They're real pros at Faulkner Subaru. This is our third car from them.

Iris

12 de mar. de 2016

They were very informative. Took time to explain my problem. I was very satisfied. Service person very helpful. Need to go back for oil change.

Nelson

12 de mar. de 2016

Reliable, friendly, informative, honest service.Mark has done a wonderful job from the day you opened the new Subaru building. He has set the right tone and standards. I have relied on him for my auto service since 1997.

Joseph

11 de mar. de 2016

Fast service for oil change and tire rotation. I know you need twenty words to complete this but there's not much to say considering that's all that was done.

Frank

11 de mar. de 2016

the service was satisfactory and not time consuming. I would have liked more of an explanation of the problem that occurred

Roberta

10 de mar. de 2016

Scott F was knowledgeable and courteous. He answered every question and let the car sell itself. He didn't pressure us to make a sale, he let us take our time and make the correct decision for our family.

Sandra

10 de mar. de 2016

I was taken in for service immediately and all my questions were patiently and completely answered. I especially liked that I didn't need a appointment.

Nolea

9 de mar. de 2016

The employee was very thorough in explaining all the details about my servicing. Including any issues found. Spent more than I was intending, but am very pleased with the service I received.

Samantha

8 de mar. de 2016

Very informative about work being done. Wait times are on the long side in my experience even with an appointment.

Lisbeth

8 de mar. de 2016

courteous fast service. comfortable waiting area. pleasant experience. would recommend and use Faulkner Subaru for all service and repairs. thank you

Keith

7 de mar. de 2016

The car buying experience was no nonsense, no pressure. Friendly staff. I would definitely return and recommend the dealership to my friends and family.

Darlene

7 de mar. de 2016

Never shopped for a car online using chat feature. It was really easy to my surprise. Car was selected and negotiated. Very nice experience.

Matthew

7 de mar. de 2016

Shawna was great to work with and was very quick and responsive to answer all questions and research options. Thank you.

Kara

7 de mar. de 2016

Everyone was very friendly and helpful! My first buying experience from a dealership was well worth it, I felt like I was in good hands.

Rosemary

7 de mar. de 2016

Not pushy about buying a new car. Explain details about the new car that I was looking at. That I really liked.

Kirsten

6 de mar. de 2016

I was told the oil change would take 45 minutes and it only took 30 minutes. It was great! The waiting area was clean and had food and beverages while I waited. I also took advantage of the free wi-fi!

Jason

6 de mar. de 2016

Quick...professional...well worth the money. Would use your service instead of other quick lube places. Actually came out to be cheaper.

Darryl

5 de mar. de 2016

I liked the fact that the service department was able to work with my schedule. I was able to bring the car in and wait.

Kurt

4 de mar. de 2016

quick service for oil change and inspection.post inspection process helps youto know what kind of serice you may need in the future.

Annette

3 de mar. de 2016

Everyone has been pleasant to talk with and very helpful. The waiting area is clean and comfortable. I'm happy to know my beautiful Forester is getting the attention and pampering it deserves from experienced Subaru mechanics!

Roslyn

3 de mar. de 2016

Prompt service. Completed within 5 minutes beyond the estimated time. Very courteous service. Everything was explained clearly to me. No pressure to have repairs done now.

Christina

2 de mar. de 2016

Our salesman, Scott Flaherty was a joy to work with. His knowledge and professional work ethic are rarely found in today's auto sales persons. His patience with us was truly amazing. He spent a lot of time with both of us to be sure that we were looking at the right vehicle for our needs and did not pressure us into making a hasty decision that we might regret later. His personality and great sense of humor kept our relationship very casual while explaining the features of the several Subaru vehicles we were considering. His goal was to make sure we would be happy with our new vehicle. His hard work paid off - my wife is very happy with the Subaru. Thank you Scott and Faulkner! Cris & Roy Repsher

Amy

1 de mar. de 2016

Scott is amazing!!! He was very helpful and kind. He truly has fantastic customer service. I would recommend him to any of my friends and family.

Sean

1 de mar. de 2016

Dylan Shivley was awesome! Very personable & professional. Have bought numerous cars in the past & Dylan was one of our favorites. He was upfront & worked hard to get us what we were looking for. Dylan is an asset to Faulkner

Annette

1 de mar. de 2016

everything was selled out up front , no surprices and done on time , people were polite and very honest.

Debra

29 de feb. de 2016

Friendly, make every attempt to get you exactly what you want. Takes time with each customer. Give you best deal on your trade in.

Barbara

29 de feb. de 2016

Salesperson listened to what I had to say. He showed me a car that fit my needs. The facility was clean and pleasant looking.

Frankie

28 de feb. de 2016

Waiting area is very comfortable, complimentary water and coffee is great. Best part is, I didn't have to be there long. Very prompt 12k mile service, especially since I drove in without an appointment. Very pleased with service and attention to detail.

Monica

28 de feb. de 2016

They were very pleasant. Took care of me really fast. Called me for consultation. Car was ready when they said it would.

Efrain

28 de feb. de 2016

Waiting area is very comfortable, complimentary water and coffee is great. Best part is, I didn't have to be there long. Very prompt 12k mile service, especially since I drove in without an appointment. Very pleased with service and attention to detail.

Duane

28 de feb. de 2016

Quick and efficient service department. Service advisor was courteous. Waiting room was comfortable and clean. We will definitely use this dealership for our Subaru service in the future.

Janelle

27 de feb. de 2016

They are a very knowledgeable staff. Scott always returned e-mails and phone calls promptly. The experience of buying a new care was made very easy.

Victoria

27 de feb. de 2016

Our first point of contact sales rep Craig was very helpful and most knowledgeable about everything relative to the model car we were interested in. Friendly and professional. Thanks Craig!

John

27 de feb. de 2016

I was treated with the utmost of courtesy by Frank. He acknowledged all my concerns comprehensively. Overall, the experience was handled well from The drop off of my vehicle, to the rental, and the finished product. My Forester was, as promised, impeccably clean with its new bumper cover. Looks great.

Roxann

26 de feb. de 2016

Service was quick and everyone was very helpful and pleasant. Facilities were very clean. Waiting area roomy and comfortable. Very satisfied.

Brenda

26 de feb. de 2016

the service advisor was polite, actually all employees were polite, and the service advvisor pointed out that some services were overdue and should be taken of. This was done in a timely manner and I appreciate it.

Dianne

26 de feb. de 2016

service, waiting room, coffee and water all good; person who waited on us was very nice; in and out in an hour

Tuanjie

26 de feb. de 2016

I had car oil change and inspection. Service was done very well. Just did not expect to wait for about two hours.

Eric

26 de feb. de 2016

Salespersons were very well informed about cars performance and features. Also you participated in Consumer Reports bidding process and stuck by both the quoted price and the spirit of the quote on other options.

Susan

24 de feb. de 2016

I was out of town and needed to have the problem taken care of before I returned. My car was picked up, towed, and taken care of all in the same day!

James

24 de feb. de 2016

The service representatives are very helpful and courteous. I was having an intermittent problem that was difficult to diagnose. Although the diagnosis did not remedy the situation, I was pleased with the experience.

Eugene

24 de feb. de 2016

No appointment needed for a state inspection took the car right away which was very convenient. They were done in the time they promised

Gale

24 de feb. de 2016

everyone is always so nice at the dealership; to me and my dogs. Scott is the best! that's why I came back for another vehicle.

Eric

24 de feb. de 2016

Very professional sales staff, and also the ability to test drive any car available. The sales associate I dealt with was very knowledgeable about every car, made a great first impression by not acting like a typical car salesperson.

Kenneth

24 de feb. de 2016

I was greeted in turn ( let's just say that the place was busy), given a reasonable time frame, and it was met. Your representative explained what the technicians did and answered my questions. I have to say that our experience with Faulkner has been the best - purchasing and now service. Thanks!

Rodger

23 de feb. de 2016

I was able to discuss our needs with Craig and he communicated very well concerning our questions. We felt comfortable with everyone. The trade in value was fair and purchase price was too.

Vincent

15 de feb. de 2016

Wes Brown is one of the best sales person we have encountered in all the years we have purchased automobiles

Theresa

15 de feb. de 2016

The Sales man was very personable and knowledgable. It was very cold in show room though and it was not very private.

James

15 de feb. de 2016

Kept me informed of potential service, great place to wait for vehicle. Would recommend to all who have asked me.

Hans

15 de feb. de 2016

Our salesman was very thorough and knowledgeable in reviewing the vehicle with us. He explained in detail the options on the vehicle and safety features. I would recommend Faulkner Subaru.

Anthony

13 de feb. de 2016

My first interaction was with Meghan via an Internet inquiry. She was efficient and professional which brought me to the showroom. She handed me off to Matt who was just an all around nice guy. Made me feel comfortable. Wanted to do business with him. He is young but he is an asset.

Laura

12 de feb. de 2016

Jack was easy to get along with and never made us feel uneasy or pressured into buying a car. He took the time to find exactly what I was looking for.

Veronica

10 de feb. de 2016

No pressure , and worked with the price I could pay per month. Sales person very professional and overall experience was wonderful. I left with a new car with features and price I was looking for in the same day.

Carol

10 de feb. de 2016

Wes Brown was very attentive and had excellent follow thru. He answered all questions and was very thorough in explaining all the features on the car. It was very enjoyable.

Jack

9 de feb. de 2016

Nice folks,fast service,good coffee!The salesman Scott was sincere,very knowledgable and quite helpful.I had a very good experience.I had a good time shopping at Faulkners dealership

Joan

9 de feb. de 2016

Knowledgable service Dept. Women- friendly waiting area (no smoking, comfortable seating, bathroom access, free coffee, tv, climate controlled.) It's like a mini relaxation vacation in my busy day. Thank you!

Julia

9 de feb. de 2016

The car was done on time and washed! The service was excellent and I appreciate the fact the the service people knew me.

Ann

9 de feb. de 2016

This is the fifth vehicle we bought from Faulkner Subaru and, in particular, from Wes Brown. He is the most professional car salesperson we have ever dealt with. He was accommodating in every way, phoning me with information and updates. He was very knowledgeable, answering every question I had about the vehicle, policies, and procedures. And he has such a nice manner, very personal, kind, and caring. He is a real asset to your organization and we recommend him to all our friends.

William

8 de feb. de 2016

Fast service and was done right the first time without an appointment on a Saturday and it needed parts that normally would of been ordered

Terrence

5 de feb. de 2016

My first service, and I didn't have an appointment yet, but I hit the timing right as my car was taken in immediately. Nice Surprise!Everyone has always been friendly.

Richard

5 de feb. de 2016

Everything. Our Service Advisor, Dan, was exactly what you would want to encounter in this situation. Superlative adjectives can't begin to describe our experience. The courtesies extended to us were the best. Thank you.

Charlotte

5 de feb. de 2016

They addressed my concerns to the best of their abilities and completed an oil change and addressed a tire pressure light issue within less than an hour.

Kayla

4 de feb. de 2016

I stopped in for a an oil change and my car was taken right away. My service was done quickly while I waited and then was pleasantly surprised to see that my car was also washed free of charge. I was also greeted and treated without bias which typically doesn't happen when a woman does business at a car dealership. Much better than the Subaru dealership that I am coming from in Maryland.

Kathy

3 de feb. de 2016

No one's fault, but the paperwork & waiting took longer than I'd realized it would. Unfortunately, it was crowded that night.

Charles

2 de feb. de 2016

prompt, courteous service - limited waiting timeservice always well done facilities, since redone, arecomfortable overall a satisfying experiencewell done Faulkner once again.

Jennie

2 de feb. de 2016

Everyone at Faulkner is friendly and helpful. My car was serviced in a timely fashion. The waiting area is clean and comfortable.

Sadia

2 de feb. de 2016

Quick and efficient...no complaints so far. I was helped right away and the wait time was not bad at all. I was a walk in customer in the evening for an oil/filter change

Christopher

2 de feb. de 2016

Our purchase was conducted in a speedy and professional manner. Sheri Burda was very professional and answered all the questions we had.

Tom

2 de feb. de 2016

Friendliness of staff, clean and comfortable lounge. Free water and snacks available. Salesperson was also friendly and professional while looking at car inventory for family member who needs new car.

Marie

1 de feb. de 2016

folks were friendly, answered my questions, suggested items that could be done to the car, but did not PUSH them...

Pamela

1 de feb. de 2016

No stress car buying. I knew what I wanted and was looking for a good deal. I went home with a beautiful Outback.

Allison

31 de ene. de 2016

Very friendly staff! I've been to dealerships before where you feel pressured the instant you walk in the door (or on the lot), not here! Very easy going! Thank you!

Joyce

31 de ene. de 2016

Shawna was an excellent sales person - knowledgeable, professional and caring. I'd rate her as tops!!!!there was no high pressure usually associated with buying the car

CherylR

31 de ene. de 2016

If you are looking for a great deal, visit Craig Hower at Faulkner Subaru. I cannot say "thank you" enough to Craig Hower for not giving up on us. 2015 was a rough & difficult year for my husband & me. We stumbled a lot & had huge obstacles placed squarely in our lives' path. Craig understood that sometimes good people have bad luck, but their intention to make good is still there. When we were let down & turned away by others, Craig went the extra mile (& then some!). He found us an unbelievable car that completely exceeded our expectations. 2016 is looking up for us! Thank you, Craig!

lindasc

31 de ene. de 2016

I liked our salesman Craig. He was very knowledgeable and listened to what we wanted in a used car. The Manager, Nancy was very attentive and made sure we were taken care of and also happy to be there.

Sharon

31 de ene. de 2016

My sales associate Mark Kutovy. Always noticed my arrival at the dealership, from my first visit and successive visits. Kind, patient and accommodating. Anticipated needs, non-intimidating and well educated. If did not know answer to a question, found out promptly. I loved my experience during what can be distasteful (negotiating etc).

Nancy

31 de ene. de 2016

All employees are very passionate about working at Faulkner Subaru. It's a very nice, low-pressure atmosphere. Great experience (2nd purchase from them)! Great buying experience - was able to negotiate and in the end did not feel like I paid too much.

Linda

31 de ene. de 2016

I liked our salesman Craig. He was very knowledgeable and listened to what we wanted in a used car. The Manager, Nancy was very attentive and made sure we were taken care of and also happy to be there.

Antoinette

31 de ene. de 2016

We appreciated the help of our sales Associate Sheri at Faulkner Subaru. She was patient & knowledgeable in every aspect of our buying experience. We feel that Sheri is a wonderful asset to Faulkner Subaru, she gets a big 10 from us.Thank you,Toni & Joe

Sarah

31 de ene. de 2016

The salesmen were not pushy and were kind. They really listened to my needs and took a consultative approach. I left happy with my overall experience.

Michael

30 de ene. de 2016

We had a really great experience while buying our new Crosstrek. I would definitely recommend anyone in the market for a Subaru going there -- ask for Jared!

Colin

28 de ene. de 2016

Everyone in service is very knowledgable and always has an answer to my questions. I've been coming here for service since I bought my car here.

William

27 de ene. de 2016

The Service Department showed courtesy and provided speed in rectifying my problem. It turned out to be a minor problem, but the Service Department personnel still gave it their full attention.

Ida

27 de ene. de 2016

The staff is professional and knowledgeable. Great service was provided from the initial contact to leaving with a new car.

Jeffrey

27 de ene. de 2016

Friendliness of the Dealership. All staff members were very friendly and seemed genuinely committed to the success of the dealership.

Mary

25 de ene. de 2016

My salesperson, Shawna, was friendly, helpful, and knowledgeable. Most importantly, she listened to my preferences and came through with the right car for me.

Atallah

25 de ene. de 2016

Very friendly and professional group. I feel the insurance company is too involved in the process. Sometimes the customer is not fully involved in the process

Marie

25 de ene. de 2016

They got me in last minute and understood that I needed to get out quickly so I could get back to work. They tried their best and were able to do it, and were very honest about the repair.

Daniel

24 de ene. de 2016

Wonderful experience working with Craig. He understood exactly how i wanted the process to work and delivered. I would highly recommend

Colleen

24 de ene. de 2016

Friendly and prompt. I thought I needed an oil change with my inspection but was told I didn't. I appreciate the honesty.

Dorothy

24 de ene. de 2016

the sales rep was yery nice and helpful the financial rep helped us understand what we were sighning and he was very informative

Mingdeh

23 de ene. de 2016

The salesperson, Roland Zuk, was very polite and helpful. He answered all my questions thoroughly and guided me through all the features of the car.

Isabel

23 de ene. de 2016

I love that they take their time to explain what their findings where with the car. If you dont understand and ask them to explain they do. Friendly and courteous.

Paul

21 de ene. de 2016

I did not have to make an appointment to get a new headlight. It was done quickly and efficiently while I was enjoying the free coffee and snacks!

denisethomas4

21 de ene. de 2016

Unlike most, I had 2 Salesmen. Scott Flaherty sat with us and helped us decide what vehicle would best suit our family needs. He showed us several vehicles, had us test drive whichever one(s) we wanted. He had a lot of patience and didn't rush me even when he had to keep running out in the bitter cold. I made my choice and scheduled a purchase/pick-up date for later that week. Unfortunetly Scott was sick on my pickup day so he arranged to have Jared Neff handle the delivery for him. Jared, like Scott, was very knowledgeable and went over everything to make sure I was comfortable with the vehicle and familiar with all the features. If I had was to purchase another vehicle I would be hard pressed to choose which of the two I would have as my 'Salesman"Frank Bernhard handled the paperwork end of the purchase. He too was very good at what he does and unlike others whom I have purchased a vehicle from, he made sure I knew exactly what I was signing. He did not just shove papers at me saying 'sign here'. During our 'wait' time we were approached by several other employees asking if we needed help or something to drink. Everyone we encountered at this dealership was very friendly.

Christina

20 de ene. de 2016

This is a fantastic dealership. I wouldn't go anywhere else. The staff is always friendly and I receive great service every time.

Leslie

20 de ene. de 2016

the staff was extremely nice, the acomidation's were perfect with the coffee, snacks and tv and my wait time was under 40 minutes. Many thanks.

Keri

19 de ene. de 2016

Craig H. made leasing a new car quick and easy. He was not pushy which made the sale very simple and stress free.

Marlene

18 de ene. de 2016

Mr. Hower was a pleasure to work with. Car buying is not always a pleasant experience. For me an experience that I am forced me have once every 10 years or so. Because he was easy to talk to and listened to me, it was relatively painless.I originally was looking at a Rave4 but the finance guy started playing the "game" so I walked out. I am very happy today with my Forester.

Thomas

18 de ene. de 2016

Great People, Great Product, warm welcoming atmosphere.Wonderful team effort. Vehicles are clean, showroom is clean & inviting.sales can answer any question, creating a feeling of security. When you purchase here,you walk out knowing it was the right choice!

Stefanie

18 de ene. de 2016

Friendly, polite sales department. The salesman and manager were very accommodating and informative. Neither were pushy or rude. Overall very good experience.

George

18 de ene. de 2016

I was thrilled to have my car washed after its inspection. I've been coming back for service since I bought the car and this was the first time that it was washed for me. Made my day because I'm not able to do it. Thank you for taking the time.

Jose

17 de ene. de 2016

The customer service, the ease of buying. The staff took great care of us. They made sure we were accommodated as far as pricing and our personal needs.

Max G

15 de ene. de 2016

Roland was knowledgeable, friendly and professional in our recent Subaru Forester purchase. He had all the paperwork ready and patiently answered all our questions and concerns. I would certainly recommend him to all my friends and family.

Mukesh

14 de ene. de 2016

EVERYONE WERE COURTEOUS, KNOWLEDGEABLE AND PROFESSIONAL DURING MY RECENT VISIT. THE PAPERWORK WAS COMPLETED IN A TIMELY MANNER AND DISCUSSED INLAYMAN TERMS.WE WERE VERY SATISFIED WITH OUR VISIT.

Jane

14 de ene. de 2016

Everything - your courtesy with customers, efficient work you do, your willingness to respond to questions. Comfortable waitingfacility with coffee and tea.

Thomas

14 de ene. de 2016

Service was done quickly and competently. The service reps provided good information about the repair. Everything was covered by warrranty which was a pleasant surprise. I would not take my Outback anywhere else for service.

Mildred

13 de ene. de 2016

Very friendly staff, and willing to work with you. Answered all my questions to my satisfaction. Would definitely go back.

Philip

12 de ene. de 2016

Fast and courteous... I would highly recommend them to any one... Every person in the shop is friendly and helps with whatever you need.

Phil B

12 de ene. de 2016

Fast and courteous... I would highly recommend them to anyone. They are always willing to go above and beyond to make sure you are taken care of. They are awesome...

Charles

11 de ene. de 2016

the service was very good and within the time of the appointment. the waiting area was clean, neat and comfortable.

Tracy

10 de ene. de 2016

Great salesperson (Jared)! He is honest and kept me informed while I waited for my car to arrive (it took about 2 months).

Kristen

10 de ene. de 2016

I was able to have oil change without appointment. And appointment was on a Saturday which was convenient. Also my service findings were clearly documented.

Alexander

10 de ene. de 2016

The salesman was very friendly and answered all my questions. If I need a new Subaru down the door I will be coming here for it.

Mark

10 de ene. de 2016

The staff was friendly and knew their business. The timeline was just as they estimated. No surprises when I picked up the car.

Donna

8 de ene. de 2016

Our salesman Scott Flaherty was very helpful and knowledgeable. The whole process went very smoothly & efficiently without any pressure whatsoever.

Lawrence

8 de ene. de 2016

Kudos to Blake who took extra time to research the answer to a question that I had...very impressive customer service! One of the reasons why I have purchased three Subaru vehicles from Faulkner!

Jessica

7 de ene. de 2016

The process was simple and the sales representatives, Shawna Sniezek, was fantastic. She was very knowledgeable and friendly. I have already recommended Faulkner Subaru to some of my friends!!

Jack

6 de ene. de 2016

Jack, our salesperson, was not pushy, listened to our needs and was very knowledgeable about Subarus and cars in general.

Jennifer

6 de ene. de 2016

Friendly, helpful customer service. Prompt attention. Receptive assistance. Comfortab;e waiting area and amenities. Estimated service time accurate and timely. Always happy with service for last 8 years.

Saudy

5 de ene. de 2016

Friendly staff, poor cleaning services! Overall the experience was good but please upgrade your car washing/cleaning services. Car was as dirty as it went it but seemed to have been splashed with water.

Tracey

5 de ene. de 2016

Jarred Neff is a very knowledgeable salesman. It is not easy purchasing a new vehicle. He made the experience as comfortable as can be. I will absolutely refer friends and Family to Jarred

Patsy

4 de ene. de 2016

This is the second time we purchased cars from Faulkner and came back to see Roland Zuk. He takes time with the customer before and after the sale. We have bought cars before from other dealers but no one ever took time to explain all the controls and equipment the car had and the cars were not new they were used ones. Roland is a very good ans caring Sales Consultant. I would recommend to all of my friends and family.

Steven

1 de ene. de 2016

I went there for the 6,000 mile maintenance. I was told that the process would take approximately 45 minutes and it did.

Jamie

1 de ene. de 2016

Sherri was very professional and informative. She made the process easy and enjoyable for us. We were very happy with the services we received.

Keith

1 de ene. de 2016

They explained what they found and what mite happen if any extra work due to additional problems that were found was not taken care of.

Stephen

1 de ene. de 2016

Everyone was cheerful and helpful. My salesman explained the process that we would need to go through in advance so there were no real surprises.

Daniel

1 de ene. de 2016

Very informative about the Subaru vehicles. Answered all questions we had asked. Made buying a car very pleasurable and easy.

Benjamin

30 de dic. de 2015

Service on my car took exactly the amount of time specified. Communication was excellent on what I wanted done as well.

David

30 de dic. de 2015

The dealership was great and our salesperson was through and helpful. I would recommend this dealership to anyone and encourage you to check them out!

Frank

30 de dic. de 2015

Awesome sales rep Ken Malarik, went above and beyond any sales rep i even dealt with in the past. Then spoke with Denis and took very good care of us. Never had any knowledge about Subaru and they talked about all its terrific features and test drive was super.

Lila

28 de dic. de 2015

The sales associates both of them Jack and Scott very kind considerate and very knowledgeable in references to the subrau vehicles.

Vicki

27 de dic. de 2015

The service advisors are very polite and friendly and they always keep me informed of any additional work that would need to be done on my vehicle and they're always prepared to let me know how much it would cost

Michael

27 de dic. de 2015

Fast and very nice place and very comfortable Great things to do for the kids and nice mags and free wifi and tv.

Joseph

25 de dic. de 2015

Prompt, courteous, thorough, welcoming, convenient. Even greeted by our sales pro, Roland Zuk. Top shelf service, always. Can't ask for more!

Kenneth

24 de dic. de 2015

Mark K. was excellent, not pushy and listened to our needs. Also took the time to explain the cars operation very well. I likes the donation project also.

Meryl

23 de dic. de 2015

My visit proceeded exactly as I discussed previously with the service adviser. The (free) loaner car was very handy and appreciated.The service group at Faulkner Subaru is well trained and professional. I have owned many cars and some expensive ones over the years. This dealership and the service group specifically is very good. Rare these days.Please note that I neither work for nor have any financial interest in this dealership. Just a satisfied customer.

Sharieffe

22 de dic. de 2015

Always courteous and informative on any issue. Provide excellent service and I would recommend this dealer to everybody who's looking for great service

Charles

22 de dic. de 2015

Friendly, liked the shuttle service. Good communications as car was being repaired. Subaru parts are crazy expensive but labor rates are reasonable.

Lisa

22 de dic. de 2015

Anthony Cruz, Subaru Service Advisor, was knowledgeable and took the time to explain things and answer my questions. He was also courteous, pleasant and friendly. I also appreciated the loaner vehicle, while my car was being serviced. Thank you.

lhall21

22 de dic. de 2015

Anthony Cruz, Subaru Service Advisor, was knowledgeable and took the time to explain things and answer my questions. He was also courteous, pleasant and friendly. I also appreciated the loaner vehicle, while my car was being serviced. Thank you.

Louis

20 de dic. de 2015

quick friendly informative and clean spacious waiting room with kids area and free coffee. Now i have to add words in order to submit.

Thomas

20 de dic. de 2015

very nice people excellent knowledge of the problem knew exactly what steps they were going to follow in order to get job done right

Lawrence

19 de dic. de 2015

The appointment and friendly people of your dealership. I have already recommended you to a long time friend who might be looking some time next year. Everyone treats you with tremendous respect.

Glenn

19 de dic. de 2015

Waited on almost immediately. Polite service advisor; listened and got the order correct. Arranged for the shuttle. Check out and paying bill went smoothly.

Dana

17 de dic. de 2015

Making a no nonsense deal. I don't like being involved in a negotiating 'dance.' Be truthful, don't jerk me around, give me the absolute best deal that you can and I'm a pretty happy camper. I felt it was handled well.

William

16 de dic. de 2015

Matt Adams, our sales person, was informative, patient & thorough when explaining everything. He provided excellent customer service. We liked our buying experience all around.

Denise

16 de dic. de 2015

Everyone at service is pleasant and polite. The customer service is great. I really appreciate the phone calls with updates.

George

16 de dic. de 2015

I'm George's wife, Judy. And as a woman, I feel very comfortable bringing my Forrester in for service. Techs tell me what they will be doing and approx. time my car will be done. Thanks for making my experience less stressful.

Darlene

15 de dic. de 2015

It was easy to get an appointment and the staff was friendly and efficient. The dealer and service parts department are convenient to get to.

Junyong

15 de dic. de 2015

I visited to buy a new car (Legacy) and did test drive, and I liked the car. So I wanted to talk about the purchasing and tried to get more information about monthly payment and etc. Scott, a dealer, said he does not waste his time and said to me "come back only after I think Legacy is the right car for me. What a surprise! I have never heard like this dealer. Of course, I just went out and bought a Camry XLE on the same day. I think they have more than enough potential customers since Subaru becomes a little more popular maybe? At lease I am not going to be one of them.

anneh10

15 de dic. de 2015

Easy from calling for appointment to paying the bill. Ease of making appointment, explained process and results, professional, well trained staff, clean, pleasant waiting room. Keep it up!

Christopher

14 de dic. de 2015

Knowledgeable sales and finance team.. Very friendly as well.. Great expirience buying a vehicle from start to finish... Would definitely bring my business back to this dealership

Ansel

14 de dic. de 2015

Pointing out the issues that needs to be fixed. Repair cost can be reduced. The tires that are used on Certified cars that are sold could be better in quality.

Robert

14 de dic. de 2015

Fast and friendly service. They were able to get me in next day for inspection. They had me in and out without any hassles.

Chaslyn

13 de dic. de 2015

Jared got me the monthly that I could afford. The day I bought my car everything went fast. I was glad to not have to spend hours waiting like I have in the past when buying a car.

Anne

12 de dic. de 2015

I could not have asked for a better sales consultant than Jared. He is a testament to his profession, his knowledge of the Subaru line-up is so thorough-going, and he is kind, patient and struck the perfect balance between providing guidance and giving me the space to find my way to the model that turned out to be right for me. As a result, I'm very happy with the car and very happy with the experience I had at Faulkner.

William

9 de dic. de 2015

They completed the repair in a timely fashion and price was within their estimates. The service adviser was courteous and fully explained the repair to me.

William

8 de dic. de 2015

Walk in express oil change. Know Subarus very well. Easy to deal with team and very knowledgable and well trained technicians. Thank you!

Barbara

6 de dic. de 2015

This was my third vehicle purchase from Faulkner and again I was impressed with Bob Gearhart especially his knowledge of all Subaru products, quick response to all my inquires, dedication, and professionalism. I appreciated the attention to detail, patience, especially when answering all my questions, and top notch assistance provided by the rest of the team , Nancy, Shawna, Jeremy, Lani and Morgan.

Paul

5 de dic. de 2015

I was in and out in a decent amount of time With a comfortable place to wait. Friendly service tech.

Barry

4 de dic. de 2015

Prompt attention by service rep, pleasant waiting room, serviced car conveniently parked outside door. This visit was first post car purchase.

Sandra

3 de dic. de 2015

We drove up and were met immediately. Our service was completed in an hour. The waiting room was clean. But I hate it when you have to type at least 20 words to complete a survey.

Michael

30 de nov. de 2015

Shawna was easy to talk to, knowledgable and no-pressure. The staff was helpful and personable with all who entered the business. The materials were timely and helpful. There was not a lot of haggling and I made a good deal.

Stuart

30 de nov. de 2015

Dan was very knowledgeable and helpful...he was a good listener and did a great job at explaining the work that had been performed.

Christine

29 de nov. de 2015

Blake was nice and very friendly. I felt like I was leaving my car in trusted hands. Received a phone call explaining that there were other issues with my car before any work to those issues were done.

Brian

28 de nov. de 2015

Very calm, welcoming, pleasant experience, would definitely do business there again, also would recommend to friends and family, without hesitation

Brooks

28 de nov. de 2015

Excellent and friendly customer service. Complete explanation of impending service. Always have my Subaru serviced at Faulkner's. Highly recommend! Total satisfaction.

Barbara

26 de nov. de 2015

Jarod, salesman, Jeramie, Finance and Nancy, Sales Mgr.....worked with me to get the price of the car within my budget...they understood my concern to stay within budget and the need to purchase a car after being in an auto crash

Joel

24 de nov. de 2015

Bob was great he was very friendly and help with all my questions and made buying the car very easy even on his day off i could reach him on his cell phone. Jeramie was great in helping us understand what all the paper work was about when were signing for the car.

Mark

24 de nov. de 2015

Sheri was very attentive and really listened to our needs. In fact we had that same experience with everyone that worked with us.

Joel

24 de nov. de 2015

Bob was great he was very friendly and help with all my questions and made buying the car very easy even on his day off i could reach him on his cell phone. Jeramie was great in helping us understand what all the paper work was about when were signing for the car. We are going to buy another Subaru in the near future.

Yasmin

23 de nov. de 2015

Fantastic customer service at the main location, and a really excellent and timely door to door shuttle service which is crucial for those people working.

Frankie

23 de nov. de 2015

I came to Faulkner because they had the best prices for a new Subaru in the area, period. What I got was much more than a great price on my new Subaru however. They gave me a great trade in appraisal and exceptional customer service. The sales rep even stayed late to go over the vehicle in detail with me. From setting up my phone to reminders for my next service appointment. This has been the best experience I've ever had a car dealership. I would highly recommend this dealership.

Nicholas

22 de nov. de 2015

The negotiation over the price was the fairest and easiest we have ever experienced. Although we weren't actually looking to purchase a car that day. We went to test drive a car.

Ronald

22 de nov. de 2015

they were courteous and very informed. the waiting area was very nice and they even had coffee . everything they did was explained to me.

Barbara

20 de nov. de 2015

I was given an estimate of the time it would take to fix the problem, and I was out in even less time!

Scott

19 de nov. de 2015

I purchased my 2011 Subaru Forrester as a pre-owned vehicle from a private non-franchised dealer.Your Service Advisor, John Ulecka, answered all of the questions that I had concerning the necessary maintenance (vehicle currently has about 33,000 miles) recommended by the manufacturer. The Service Department performed the services immediately ... I stopped in without an appointment, expecting to have to return at a future date. I was very surprised that I was able to have the services performed immediately. I am VERY SATISFIED with your Service Department.

Craig

19 de nov. de 2015

Easy to schedule on-line. Nice waiting area with coffee, wifi, working desks, comfortable couches and TV. Great overall experience to date.

Bette

18 de nov. de 2015

Waiting area is comfortable. Mechanic explained problem to me directly. They got me in immediately. They made the car repair experience as pleasant as possible.

Bonnie

16 de nov. de 2015

The staff is pleasant. During the sale of my car, they worked with my needs and expectations. During all service calls, the work was done right the first time. They were flexible with me with regard to when I needed the car.

Miriam

15 de nov. de 2015

The sales person was very knowledgeable and friendly!! Your website is fantastic! This was the best experience I have had in purchasing a vehicle.

Dennis

14 de nov. de 2015

Professional, Knowledgeable and Friendly. Staff is Great. Service is outstanding. Employees are not pushy.Employees are very knowledgeable and helpful. Large selection of vehicles. Sales person will work with you to get exactly what you want.

Jadwiga

14 de nov. de 2015

I love the professionalism of the salesman, Wes Brown. He explained to me everything, he was not "pushy" for me to make a purchase. I wish that every sales person would be the same, professional and honest.

Dennis

10 de nov. de 2015

Friendliness throughout the sales force everyone was willing to help each other. This location has a true "team" effort and it shows. We drove over an hour just to go to a Faulkner Subaru location.

Lucie

10 de nov. de 2015

Quick in and out. Service guy very help full. GPS is the worst. Cross trx is a great roomy car and quick.

Pamela

10 de nov. de 2015

I feel the dealership tells me what I need, then waits to hear what I want done. They are helpful with my car repairs and explaining what the vehicle needs.

Nike

9 de nov. de 2015

My overall experience was excellent. They take the time to listen to your needs and wants. I would recommend Faulkner to anyone. Recommend to friends.

Michelina

8 de nov. de 2015

The salesman was very friendly and there were "no pressure tactics" which was appreciated. The showroom and adjoining areas were very clean and offered customers beverages and snack bars.

Christine

8 de nov. de 2015

had problem with car while driving; did not have appt. but was afraid to keep driving; went straight to dealer who took me in, resolved the problem and even did my oil change at that time so I would not have to return.

HG13

8 de nov. de 2015

Each time I've been in for routine service, they explain everything thoroughly and were conscious of my time. I had a cosmetic defect on my bumper that they fixed quickly and it was a very reasonable price! They always clean my car (complimentary) when I'm in for any service and do a great job! I would recommend Faulkner to everyone!!

Kurt

7 de nov. de 2015

work was started on time (scheduled appointment time)and was finished when they said it would be done.Any additional work needed was well explained.

Lisa

6 de nov. de 2015

The sales associate and the finance manager were excellent. The wait time was a little lengthy. But my overall experience was excellent.

David C./ New York State

6 de nov. de 2015

After viewing on-line pictures of a used 2013 Silverado stock # DZ248525 (currently on their site as of 11/4) negotiated CASH deal (last week of Oct.) in the amount of $26,500. (original listing $27,500.). Delivery was to be following day (10-31) pending inspection and test driving. Drove 4 hrs (from NY) to dealership and arrived promptly at stated time. Attendant pulls vehicle around front of dealership - Reminder: They were very much aware of my arrival time yet truck wasn't even washed (hood,windshield were fility , fuel tank was on fumes, some fluids were low ... Complete lack of predelivery preparation/inspection.Found two body issues that were not apparent in pictures nor disclosed over phone. Having finding these I simply wanted to try to come to an agreeable resolution so I may purchase the truck and drive the appx. 300 miles home. They were not even willing to discuss/negotiate further stating "we're already taking a loss on this truck"......... Given that I drove a considerable distance I'm confident they assumed I would take it at any cost. In the end, they let an out of state customer with cash in hand - walk - and so I did. 2 days later (on 11/2) they reduce the on-line listing price by $500 to $27,000.......... ?????9 days later they reduce the on-line price an additional $500 ($26,500 - my original negotiated price on Oct 31st.)??After being aware of my dissatisfaction truck was offered to me for $26,000 approximately 11 days later.While I appreciate the follow up gesture, this now is not enough discount to warrant me (return) driving another 8hrs, (roundtrip) , and 600miles. Had they been willing to have a dialog with me in the first place pertaining to my concerns and had extended me this offer I would have purchased the vehicle. With cash in hand - to not even show any interest in making a customer happy.... just made no business sense. I'm sorry to say my experience was not a good one with Faulkner Subaru when trying to purchase this used vehicle and many others have become aware of this matter also.

Allen

5 de nov. de 2015

Showed up for a scheduled appt but was not on the schedule. They scheduled me for the next day and gave me a loaner without hesitation and apologized for it, which not to many would have done these days sadly.

Sean

4 de nov. de 2015

inform what needs to be done and lists detail of time of check out. Courtesy car available when major work done and guys are informative when questions asked.

Paul

4 de nov. de 2015

Welcoming approach of salesman (Matt Adams) but no pressure hard sell. Matt knew his stuff. All of my questions were answered. All the features of the car were carefully explained.

Shirley

4 de nov. de 2015

There was no one thing...the entire experience. Common courtesy is the key. Once that's developed, everything beyond is a bonus.

Victoria

3 de nov. de 2015

Wes Brown took all the time we needed to explain functions of our new car. He also suggested a repeat appointment to cover any questions after we have driven it a week or so.Everyone we dealt with was very friendly and helpful.

Sandra

2 de nov. de 2015

Willingness to help and answer questions from the first time we just "stopped by" to look to when we picked our car. Scott was great and Nancy was equally helpful that first day.

Kristy

2 de nov. de 2015

I like that my car is well taken care of here and that everything is thoroughly looked at at this dealership.

Charles

31 de oct. de 2015

Jared made us comfortable. Recognized our needs and reacted to them before being told. suggested a vehicle we were very pleased with and purchased. "Dreaded" finalization of the purchase with Jeramie was an exchange of information and recommendations to satisfy us the customer to make the experience comfortable and provide what we wanted. I do not purchase autos frequently but when I do I will be back. Looking forward to the same level of service when providing care for the auto.

Kathleen

31 de oct. de 2015

Kept me well updated via text and did a perfect job on my car. Assisted in acquiring my rental, and handled the insurance paperwork flawlessly.

Gabriel

31 de oct. de 2015

My wife and I visited with Ciocca and Faulkner, and we both felt as though Faulkner took us serious as potential customers. Scott was very great from the moment we walked in to the time we purchased the car, he was very knowledgeable and friendly, we also felt like he was willing to above and beyond to get our business which made our decision to buy with Faulkner alot easier.

Jennifer

31 de oct. de 2015

From start to finish it was a 5 star experience. Just like staying at a 5 star resort.You were welcomed when you first arrived and made to feel very at home.When you left you made a great connection knowing you would see that person again,and you would be taken care of .

Richard

28 de oct. de 2015

The manager listened to my concerns and handled it professionally. The service was excellent. The lounge was very clean as was the restroom

Patricia

28 de oct. de 2015

Quick courteous service. Comfortable lounge to wait in. Easy to get appointments. Sales people are helpful and really know the cars. Service is always willing to listen to fix any problem.

pata370

28 de oct. de 2015

This is my first Subaru and after purchasing it at Faulkner I would never buy another car anywhere else. The car performs perfectly better than any car I have ever had before. The deanship is outstanding right from the buying experience to service. My concerns are always met with courtesy and are taken care of in a very professional manner. If you want a great car and great service pick Faulkner Subaru

Betty

27 de oct. de 2015

No high pressure sales tactics. Gave me the price that I wanted to pay for the vehicle. Craig Hower is an excellent salesman.

Paul

27 de oct. de 2015

Professionalism of Staff in negotiating the sale was excellent. Financing was handled without hitch. Delivery was made with a superior vehicle review and break in as well as maintenance schedules discussed ad highlighted in OM.

Mary

26 de oct. de 2015

Jared Neff was 100% terrific. Responsive, knowledgeable, detail oriented and no-pressure. He always got back to me about everything and made things happen without any effort on my part. When there was a hiccup he was on it like a shot. It was actually a pleasure buying a car form him.

Thomas

25 de oct. de 2015

We received efficient and thorough service both when we bought our car to each time we've had it serviced at the Bethlehem location.

Marlene

25 de oct. de 2015

Their service was quick - my car was done before I thought it would be. I like how the service men call me with updates that my car needs, eg, new brakes, new whatever and then gives me a new estimate. This time I had a 15% off coupon. He called to tell me the total cost. then he called back because he forgot to give me the 15% disc - I saved $88 - I was thrilled not only because he called back but also because of how much I Saved.

Barbara

24 de oct. de 2015

Easy! Both in service, which was my first experience at Faulkner's Subaru. And then in purchasing a new Outback. Though I noticed that the odometer had 78 miles on it instead of 31, which was the listed mileage on the leasing contract, I was still happy to drive off with an automobile that feels so safe, good to drive!

Julia

24 de oct. de 2015

Was treated with respect for my time and comfort. There was an area where I could make phone calls and work on Laptop. There are drinks and snacks.

Lester

24 de oct. de 2015

sales person was both knowledgeable and patient with sales presentation .was helpful after we came back another day with questions.

Ruthanne

22 de oct. de 2015

My experience was with Faulkner Ford in Souderton, not Faulkner Subaru Bethlehem. However, I had a very good experience with the staff and would definitely recommend your company to my friends and family.

Mark Damiano

19 de oct. de 2015

Thoroughly professional! My sales person, Bob Gearhart is top notch! I would recommend the car and the dealership. Haven't used service yet but I am sure they will be top notch too.

Betty

15 de oct. de 2015

I received friendly service, clear detailed communication, prompt responses to my questions and concerns and car repaired in time it was promised. What more can I ask for?

Dale

9 de oct. de 2015

Service Advisors are very courteous, helpful and thorough. It has been your Service Department performance that keeps us coming back.

Richard

9 de oct. de 2015

The service was done quickly and courtesy transport was available. Useless extra words to make it to the 20 required.

Peter

9 de oct. de 2015

I worked with Ken Malarik on this purchase and he was great from start to finish. I knew what I wanted coming into the deal and I knew what I wanted to pay. Ken was able to find me a great Crosstrek and it arrived earlier than expected. Ken was responsive through email and also very quick in any question I had through text message. I spoke to him one night on the phone at around 10pm. That is great customer service. It felt like I was buying a car from a friend, so it made handing over a large sum of money a lot more enjoyable knowing that he was the guy getting paid for doing a great job. Everyone around Faulkner was very upbeat and helpful even if I wasn't dealing with them. In doing the paperwork, Frank was a pleasure. He explained things very clearly and the process went quickly but didn't feel rushed like he was trying to move past something just to get a signature. I felt the whole process was pretty transparent. The way Frank diagramed and documented the warranty and extended warranty info was done very well and helped me to visualize the coverage. From a sales perspective, I thought this was extremely well done and effective and even though I chose not to get any extended coverage, it was in no way a reflection on Franks work. I though Frank was very likable and easy going. We were able to have some conversation and get to know each other a bit in the time we signed some papers. Again, a great customer service rep for your business. I really can't say enough about these two guys. I know Subaru and the great product it is, so I wasn't a hard sell by any means, but now I know Faulkner and I am glad I do. Thanks to this crew for a job well done. I hope to continue business with you and am looking forward to seeing the great customer service while I am still under warranty and beyond.

Jacquelyn

3 de oct. de 2015

Haven't been to Faulker for about 10+ years (had been there for years when I had Subarus), and this was Subaru #3. Called the service department to schedule my first oil change and they told me about the new "express service" for oil changes. I was there only 30 minutes, and they ordered my recall part for me. I was very impressed, and very happy.

Janet

1 de oct. de 2015

There was no high pressure sales. Jared was very down to earth and he was aware of my specific needs.

Nancy

30 de sep. de 2015

Great product, great service, excellent car buying experience. Wes, our salesperson did an excellent job. Great staff, service, and facilities.

Keith

29 de sep. de 2015

Everyone was friendly, knowledgeable and professional. Service quote was accurate. They were able to shuttle me to shopping while I waited for my car maintenance.

Terrence

29 de sep. de 2015

Craig Hower was very helpful and not pushy.We made it easy since the car was on your website. We were hoping that it was still available .We hope that the service garage is satisfying.

Linda

29 de sep. de 2015

I truly had an Excellent -5 STAR car shopping experience at Faulkner Subaru in Bethlehem, NJ. What an Excellent Staffing Team! A special thank you to my Sales Consultant , Jared Neff And John Bolich, Used Car Manager. Prior to visiting Faulkner Subaru, I visited and called several other dealerships because this would be my first Subaru purchase! Both Jared and John were professional, polite, friendly, quick and efficient with a lot of product knowledge. Jared's amazingly fast text message responses with straight -forward pricing got me to visit this dealership.Thank you Jared and John for making my car shopping experience a haggle free one with again Beyond Excellent Customet Service.I would also like to thank the following Faulkner Subaru team members; Jeramie Treadway , Dylan Shively, Frank Bernhard , Chris DiPrimeo, and Nancy McCabe. Thank you again Jared and John for making my car buying experience An EXCELLENT ONE!

Linda33

29 de sep. de 2015

I truly had an Excellent -5 STAR car shopping experience at Faulkner Subaru in Bethlehem, Pa. It was definitely worth taking a little over an hour ride from NJ. What an Excellent Staffing Team! A special thank you to my Sales Consultant , Jared Neff And Used Car Sales Manager, John Bolich!Prior to visiting Faulkner Subaru, I had visited other Subaru dealerships in New Jersey and called a couple dealerships in Pennsylvania because this would be my first Subaru purchase! Both Jared and John were professional, polite, friendly, quick and efficient with a lot of product knowledge. Jared's amazingly fast text message responses with straight -forward pricing got me to visit this dealership. Jared's and John's Attentiveness, Calming Presence and Excellent Used Car Pricing helped me to close the deal quickly!Thank you Jared and John for making my car shopping experience at Faulkner Subaru a haggle free one with Beyond Excellent Customet Service. Again, my warmest thanks!I would also like to thank the following Faulkner Subaru team members; Jeramie Treadway (Business Manager Director) Dylan Shively (Finance), Frank Bernhard (Finance) , Chris DiPrimeo (Parts Manager) and Nancy McCabe (New Car Manager). Again, an Excellent Team at Faulkner Subaru in Bethlehem, Pa! May God bless the staff, their families and their dealership with many many more sales!

Susan

28 de sep. de 2015

SERVICE ADVISOR WAS VERY POLITE, CALLED ME WITH CAR ISSUES BEFORE PROCEEDING WITH REPAIRS. PROMPT SERVICEVERY PROFESSIONAL, I AM VERY SATISFIED!

Paul

28 de sep. de 2015

The technician as well as service manager/writer were personal as well as professional. I'm a gearhead & they were on point with my questions, NOT with a sarcastic answer or with you have no idea what we did air about them.

Diane

26 de sep. de 2015

My car went in for a 6,000 mile oil change and a 6-month check. Made an appointment for 1 Pm and the service was completed within an hour. Excellent turn-around time.

Kelly

25 de sep. de 2015

Personal attention that was provided. I had questions answered. Parts for me car were ordered so that my window could be fixed. They earned my trust. I will buy another car from them.

Nick

24 de sep. de 2015

I was given an explanation of services prior to the crew starting them. Also, I was able to step into the garage and they showed me exactly what they were talking about.

Richard

24 de sep. de 2015

Very efficient check-in and check-out process. The customer lounge is nice and has lots of room for someone like me who has to work while they wait.

Alexandra

24 de sep. de 2015

Convenient, super fast, friendly, nice waiting area, overall excellent experience, would highly recommend. Won't let me post without writing at least 20 words so here are a few more.

Boris

24 de sep. de 2015

Not trying to take advantage of me, or sell me what I do not need. Came to check something for the peace of mind. They checked it, pointed a minor item which may need attention later, gave me the price for that.Did not end up having some unnecessary repair

Dale

22 de sep. de 2015

Prompt service, friendly staff at first service visit and pleasant buying experience initially. The entire process was efficiently handled and made me feel like a valued customer.

Duane

21 de sep. de 2015

Easy to deal with. Very efficient. Service was handled quickly and efficiently. Faulkner Subaru is the dealer to go to for both service and sales.

Jennifer

21 de sep. de 2015

Came in for an oil change and tire rotation and I was pleasantly surprised with how quick service was, excellent!

Coleen

19 de sep. de 2015

I purchased a new Subaru Crosstrek and I appreciated prompt communication, no pressure or haggling and excellent Salesman: Scott Flaherty at Faulkner Subaru in Bethlehem, PA

Jeanne

19 de sep. de 2015

Craig was quite knowledgeable about the Outback and quickly answered all our questions. I especially liked the video. Very impressive

Christine

19 de sep. de 2015

I was looking for a used Outback. I had my first one for 13 years! I had a budget in mind. I was afraid that I would be pushed toward a new car at a dealership. But that's not what happened. My salesman, Craig, listened to my needs and worked to find me what I wanted. I'm thrilled with my new-to-me Outback! My whole experience at Faulkner was excellent!

Joseph

18 de sep. de 2015

Courteous customer service advisor. I think his name was Dan.The waiting area is nice. I enjoyed a cup of coffee and a snack, and watched TV. The time went quickly.Additional information: I usually avoid taking my car for service at all costs, preferring to fix everything myself, even major repairs. I do not trust mechanics to work on my car. This time I needed a firmware fix, which is not something that I can do, so I took my Subaru to Faulkner in Bethlehem. It was easy to make an appointment online. There was no up-selling and I felt like the price to flash new firmware was reasonable. I waited for a little over a half hour while they performed the work.

Toyota

18 de sep. de 2015

FAULKNER SUBARU TRUELY CARES ABOUT THEIR CUSTOMERS. I just purchased my (3rd) vehicle from Faulkner at the Subaru Dealership in Bethlehem Pa. The whole staffing team gave me a great experience, that will insure I continue purchasing from the Faulkner. The Sales Manager John Bolich's awesome... He worked very hard to provide me with what I would consider to be more than a fair trade-in value for my trade. Their very professional, and are more than willing to take the time to answer any and all question. This is a (no) pressure dealership. I'm very happy I purchased a vehicle from a dealership that I know will be there when I need them.

Jeffery

16 de sep. de 2015

I used your express service for an oil change. John was very professional and courteous. My vehicle was done in about 35 minutes or so, and that was great. Thank you.

Terry

15 de sep. de 2015

Jared Neff was very helpful and patient. Explained the functions on my new car as well as assisting me with setting up some of the radio and cell phone functions. Jared also knew how hard it was for me to let go of my old car of 20 yrs. that he took a side by side picture of my new and old car and sent it to. Just a simple gesture such as this meant a lot to me which made my experience with Falkner special. I shared this story and picture with my family, friends, and coworkers. I would definitely, recommend Jared Neff to other people.

Lawrence

15 de sep. de 2015

Our experience at Faulkner Subaru in Bethlehem ,Pa. was exceptional. Our Sales Person was very Courteous, Knowledegable ,Attentative , prompt / punctual ,Professional . We would recommend people to go there.As the showroom very clean and bright. Thank You.

John legacy12

15 de sep. de 2015

I bought a used 2012 car from Dlyan and was not only impressed with his professionalism but I walked away feeling good about the car and the money I spent. He suggested an extended service contract which he also gave me what I thought was also a good deal, and I am also impressed with the used car manager John Bolich who went above and beyond himself to resolve an issue I had with a scratch on the windshield as they (Faulkner) ponied up and replaced my windshield. These people ROCK and so do their cars. I Will be buying another Subaru from them in the very near future. John H Saylorsburg

Joseph

15 de sep. de 2015

Shawna Sniezek and Lani Hogan did and excellent job in putting me in the right car. Shawna took all the time that was needed to help me make the right decision.

Douglas

15 de sep. de 2015

Friendly. straight talk/ good info on used auto I purchased understanding of what I was looking for in making a purchase. Looking for specific model, mileage range, and budget

Eugene

14 de sep. de 2015

After my cars first oil change ,you hosed down the car. I didn't have to clean it. Bravo!, good job.

Diane

12 de sep. de 2015

Roland gave us all the information we needed. He was very helpful as was Dylan in Finance. Both did an excellent job.

Julia

12 de sep. de 2015

My service was faster than I expected. The waiting room was very comfortable and the people wing there were wonderful.xxxxxxxxxxxxxxxxxx

Charles

12 de sep. de 2015

Craig Hower is the ultimate professional salesperson: pleasant; jovial; knowledgable; unflappable; patient, but persistent. We never felt pressured into any decision. We left thinking we were not buying any cars at Faulkner; until, a few hours later, we received a phone call from Craig with an updated offer. We talked some more, dickered a bit more, and finally decided that Faulkner was going to get our business! As an aside: Faulkner was the third Subaru dealer we had visited in three days. I am still waiting for the other salespersons to get back to me!

Annette

10 de sep. de 2015

Pleasant, informative, helpful...a very good experience! It has been quite some time from my last new car purchase, and Faulkner Subaru...especially Shawna Sniezek who worked with me to help make my new car purchasing experience...the best ever and both Dylan Shively and Jeramie Treadway who helped with the final paperwork details...I cannot thank Faulkner, Shawna, Dylan, and Jeramie enough! Love my new Subaru...thanks to you Faulkner Family!

Janice

10 de sep. de 2015

Staff were very friendly, service was efficient. I got a ride to and from the dealership so I didn't have to miss ant work.

Margaret

10 de sep. de 2015

Always very courteous, helpful, and accommodating. If my car needs to be kept over night, or if I need to drop it off the night before, I get a loaner at no cost to me, other than to top off the gas tank when I return it. You can't put a price on that!

Annette

10 de sep. de 2015

Pleasant, informative, helpful...a very good experience!! It has been quite some time from my last new car purchase, and Faulkner Subaru could not have made this next purchase a better experience for me...love my new Subaru... thanks to you Faulkner Family!

Greg

9 de sep. de 2015

Easy to make an appointment - tech called to confirm car was dropped off then again later in the day with an update

Elaine

9 de sep. de 2015

Very helpful. Friendly. Enjoyed my car buying experience. I hope Faulkner stays in business for another 83 years or at least as long as I'm able to buy cars. Thanks Elaine

Meghan

9 de sep. de 2015

I liked that my sales assoc. listened to my wants and needs in a vehicle and we quickly narrowed down options. Negotiations went smoothly via text message and the whole process was a lot less stressful than I had anticipated. I got exactly the color I wanted, even though it had to be sent from another dealership.

Lynn

9 de sep. de 2015

I was able to walk in and get an oil change with no appointment. The service dept shuttled me to Wegman's and I accomplished my grocery shopping while I waited. Awesome!

Mark

8 de sep. de 2015

It was a no pressure environment. They listened to what I wanted and met the needs and wants. Sales staff was knowledgeable and patient. We were moving in from out of the area and they made the transition seamless.

Bonnie

3 de sep. de 2015

Our salesman Craig did a wonderful job. He did his best to get us the car payment we thought was best for our budget. We spoke with Dylan, Jeremy and Nancy whom were all very professional but friendly.

William

3 de sep. de 2015

Faulkner Subaru, sales and service, are friendly, courteous, and get the mechanical work done on time. It is good to have a reliable repair facility that instills confidence.

Caitlin

3 de sep. de 2015

The employees were very accommodating and flexible. They were attentive explained each step of the process to me very thoroughly.

Kristen

3 de sep. de 2015

They did everything they could to help me get my care, and fall in love with my subaru.I will and have already recommended this dealership and Bob Gerhart to friends and family. Everyone was excellent!

Joelle

3 de sep. de 2015

Scott was great - professional, friendly, not too pushy. Clearly loves Subaru himself, which becomes contagious. He made the entire process easy.

Christy

2 de sep. de 2015

No sales pressure! No stress!! Awesome experience!! Will buy again and again from Faulkner! Second Subaru purchased from Faulkner! Awesome! Awesome!

Rudy J Remer

28 de ago. de 2015

They worked hard to get me a great deal - I couldn't be happier! I truly appreciate all their hard work! They are true professionals.

Amanda 123

27 de ago. de 2015

I'M VERY PLEASED THE WAY I'VE BEEN TREATED THERE.I LOVE MY 2010 Forester.and all the People there treated me the way I should of been.words can't tell enough.thanks so much.your great, tammy mathis

Diala

22 de ago. de 2015

The customer service was excellent and the entire staff was courteous. My salesman Scott was terrific and taught me everything I needed to know about the car and I was really happy about the price I received at the end.

Barbara

22 de ago. de 2015

I arrived late after calling in that I would be late. I was treated courteously, given help with location of a place to eat while I waited for service to be completed. Very pleasant experience.

Debra

22 de ago. de 2015

Called to schedule oil change for my Outback and was told you now have walk-in service (I had always scheduled an appointment). Went first thing in the a.m. and was taken right away. Then off to do remainder of errands. Perfect! In and out.

Christopher

21 de ago. de 2015

Faulkner Subaru's hours of operation are fantastic...great to be able to have car serviced in the evening. Friendly staff is also appreciated.

Edith

18 de ago. de 2015

Craig was an excellent sales representative. He was friendly, knowledgeable and considerate; not pushy or aggressive at all. We appreciated his ability to answer our questions and demonstrate aspects of my new Forrester.

Steven

18 de ago. de 2015

I had a good vehicle purchase experience with Wes Brown. The Forester was the second Subaru that I purchased from Faulkner in five years working with Wes.

Marvin

16 de ago. de 2015

I am always happy with the way I am greeted when I walk into your service department. I am always informed as to what you are doing with my car and if there are things I need to know and should have checked you inform me before you do anything. I was actually watching the stream in the waiting area about the filters needing changed and asked if I needed have that done. They were just about to talk to me about the filters. That stream was very informative. Thank you for taking good care of my Subaru.

Heather

15 de ago. de 2015

I was able to get in for an appointment quickly. When I arrived there was very little wait time. The mechanic was also very knowledgable. He took the time to explain what my options were after looking at the car in a friendly and professional manner.

David

13 de ago. de 2015

Jared neff for the second time made outBuying experience truly excellant. Jared isInterested in what the customer would likeTo buy, not just trying to sell you what heHas. No pressure.

Drew

8 de ago. de 2015

Even though it was fairly busy I was in and out in an hour. Other dealerships in the past with just as many customers waiting took longer. Last year was the same way. So I know when I come to falukner for service you'll get me in and out as soon as possible.

Michael

7 de ago. de 2015

The service adviser was very helpful when I called to set up the appointment and the pricing was accurate. Additionally, I asked what kind of job they do with detailing cars and he said the person really cares and does a great job. He was so very right. The car looks great and people have commented positively about it. Additionally, I had an issue with my serius radio not working when I picked the car up. When I called about it, the guys were great about helping me to trouble shoot the problem (the auxillary power plug to the radio had been disconnected - they think maybe during the detailing) so I was able to find the reason and correct it.

Judith

6 de ago. de 2015

VERY QUICK SERVICE! I took a book with me and really appreciated having a space to read without the sounds of the TV. Courteous and professional personnel, and, I suspect my car was washed before being returned to me!

Leslie

5 de ago. de 2015

Everything! car check was done in a timely manner...he said 45 min. and it was....but, I was the 1st appt. of the day...

Steven

5 de ago. de 2015

Best sales person we ever dealt with. Made us feel very comfortable throughout the buying process. The facilities are first rate.

Timothy

3 de ago. de 2015

It was an easy, pleasant experience. We felt like we got a great deal on the car we wanted - we didn't settle.

GailInPA

31 de jul. de 2015

By far the best car buying experience my husband and I ever had. Mark Kutovy worked with us and helped us secure a deal that mad us almost as happy as our new orange Crosstrek does! Frank in the finance department took the time to make sure we understood everything. Buy your next car from Mark and Falukner!

Eileen

31 de jul. de 2015

Smooth transaction. Expectations set properly regarding amount of time needed. Friendly courteous staff. Everything went great. Financial and vehicle paperwork thoroughly explained.

James

31 de jul. de 2015

While I waited I talked with the Parts Department, who answered my questions very well.Also, the WiFi worked very well.

Lynette

31 de jul. de 2015

I have never used your dealership before and had major problems with my car. Everything was shutting down. Your staff was kind and took my car in to check out the problem without an appointment. It was the alternator and they advised my of the cost. I approved the repair and they installed a new alternator. Car is running like a champ again.

Claire

30 de jul. de 2015

Low-key, friendly atmosphere, sales agents spend time listening to clients rather than leaving them sitting waiting for agent to stop jumping up and leaving. No pressure to make a snap decision! Jared couldn't have been more helpful.

Stephen

28 de jul. de 2015

Everyone is willing to assist you. Wes Brown is the best! If you don't see it, just ask and they will find it.

Lester

25 de jul. de 2015

The greeting upon entering the dealership; the extensive knowledge of the vehicle; plus the calm patience shown by Shawna, who's concern was that we would receive exactly the car that we wanted. Shawna gave us the best "walk through" we've ever had! The purchase formalities went well, plus the final "walk through could nothave gone smoother.

Laura

24 de jul. de 2015

Prompt response to request for info. from Dylan and then when I came into the dealership I was greeted immediately by a sales consultant (Ken) and he went above and beyond to get me into a vehicle. We even ended up there 1 hr past closing time on a Friday. Ken was awesome.

Shirlene

24 de jul. de 2015

I was updated by Dan about the progress of the repairs to my car, my car looks awesome, all shiny and dent free!!!!!! Dan was great throughout this entire process!!!

Kerri

23 de jul. de 2015

Bob was a great salesman. He didn't try and push a car on me that I didn't want and responded to any questions I had in a timely manner. It was also very convenient to be able to text him rather than call him.

Margaret

18 de jul. de 2015

Everyone involved in our purchase was very friendly, considerate of all members of our family, and seemed competent and helpful.

Ronald Kalman

11 de jul. de 2015

I drove over 2 hours to trade my 2010 outback for a 2015 wagon for a surpirse for my wife and it was worth the trip. My sales person was Shawan and she is a true professional. From price negotiating to taking the time to show me all the new features of my new car . The whole experience was made very simple and easy. Not all dealers are the some . The entire staff at Faulkner Subaru made feel that they really do care about their customers. Would definitely recommend them to anyone who want to be treated fairly and with respect.

Mikaela

10 de jul. de 2015

I liked the friendly service that all the members of Faulkner provided. They made buying my car easy and hassle-free. Shawna was awesome in reviewing all the features my car provided and made sure I was able to utilize them before driving off the lot.

William

8 de jul. de 2015

Very clean facility. Work was completed in a very reasonable amount of time. All of the staff was very polite.

Gail

4 de jul. de 2015

very impressed with RolandRoland was knowledgeable, helpful without being pushy, and a nice person. The other staff seemed very professional also.

John

2 de jul. de 2015

Our salesman Jared Neff was outstanding to deal with...very helpful, knowledgeable and organized! He made the process for us very easy

Lara

2 de jul. de 2015

The service technician was very knowledgeable, was able to provide me with a maintenance schedule for my new vehicle, and my oil change was handled promptly and efficiently.

Jamie

2 de jul. de 2015

Jared Neff was fantastic and so helpfulHe walked me thru every step and went over and above to show me all the great features on my new Subaru

Louise

2 de jul. de 2015

Friendly and knowledgeable staff, comfortable waiting area, r plaining what we and could be done. And this doesn't apply to service but my salesperson after not having seen me for a year came to the area for something, recognized me and asked if something we wrong with the vehicle. That's impressive!

MikeS

1 de jul. de 2015

Special ordered a car from the dealer. Everyone was great from beginning to end. Scott was fantastic, and the finance dept was a painless experience. 2nd car from this dealer, and we will be back!

Danny M

1 de jul. de 2015

They keep me up to date whit the progress of my car. the finish result specially with the paint parts is the best.

Nicole

1 de jul. de 2015

Overall just FRIENDLY people,willing to help you out and give great deals!!! Jared Neff was wonderful and i officially will never buy a car with anyone else!

Thomas

27 de jun. de 2015

My questions were all answered and everyone was friendly. Great sales and service . Everyone was helpful. Sales and Service areas were clean.

Robert

25 de jun. de 2015

ease of making appointment. the shuttle service. prompt service. and the pleasant surprise that the service was free of any cost to me.

Monica

22 de jun. de 2015

My salesman, Craig Hower, was professional, knowledgeable, and most of all. . .NOT PUSHY. I would highly recommend Craig to others.

Robert

21 de jun. de 2015

Very professional staff. Thorough coverage of all aspects of the car and lease. Personal courtesy. Delivered as promised on vehicle and price.

Mike B

16 de jun. de 2015

I just want to say that Dave Kopew was one of the BEST people that I had to deal with durning my time at the dealership. Helping me with my trade in and the selection of the used 2011 subaru legacy that i bought for my daughters to share. It was a Great no pressure dealership and I highly recommend this place to everyone. I will be back in a few years to pick up another car without a doubt.Mike and Kelli Bolash Warrington, Pa

NN

13 de jun. de 2015

Before visiting Faulkner Subaru, I had visited couple other Subaru dealers and also spoke to some on the phone. I found that Faulkner Subaru Bethlehem is the best in serving people to their needs. Top Quality of Service, Complete Customer oriented focus and most important the best price. Thanks a lot to Mark Kutovy and Sheri Burda. I will surely recommend this location to my friends and relatives.

Friend Indeed

6 de jun. de 2015

Our recent experience at Faulkner Subaru was terrific! I was helping a special needs friend buy a used car and Shawna was at the top of her game, reading the situation, analyzing the financial limitations and outlining all of his options. She was sensitive to his needs and limitations and it led to great experience for all of us involved. She even helped us find an outlet to dispose of his old, old car. We are very appreciative Faulkner's approach and helpfulness.

Friendlytoo

21 de feb. de 2015

Nancy and I are now married 45 years. We both were going to be retiring and she thought we should look at getting a good reliable car while we could in 2011.She read all she could and settled on a Subaru I checked dealers and Faulkner Subaru was right up there at the top.I was just there for our service checkup this week. Our salesman Roland Zuk always comes out to see how we have been doing. I have been treated for Cancer since our purchase and Roland has been keeping in touch with concern and kindness. Roland was out to see me again. It is the finest salesman we have ever dealt with, the Service Manager and his staff continued to be the most helpful and skilled we have again dealt with in our 45 years of marriage. Our only regret is that we did not deal with Faulkner sooner it would have made our life much easier and pleasant.The young Service Manager who took our paperwork for our State Inspection etc was very respectful and friendly. I believe his name is Dan O'Shura and he like everyone else at Faulkner knew his product and how to maintain it for the customer after the purchase. Sincerely yours,Gregg Heilman

Julie

20 de feb. de 2015

I am more than pleased with the service I received when buying my new Subaru. Everyone was incredibly friendly, helpful, and informative. I highly recommend Faulkner!

Mary Ann Jenkins

2 de feb. de 2015

4 years ago I bought a Forester from Roland Zuk at Faulkner Subaru in Bethlehem, PA. The plan was to see 200,000 miles on the odometer in 2031. However, a recent accident ended that dream. I called Roland & asked for his professional advice on how to move through the insurance & possible repair issues. After much thought & input from the pros, I decided to sell the damaged car, The Forester is the perfect vehicle for me & so I asked Roland to find a 2015 model with all the things I wanted. Today, in less than a week from the request, Im driving a 2015 Forester Limited (Jasmine green). It has lots of amazing new features (many of which are for safety). The entire Faulkner family was there for me at this stressful time. The collision center at Faulkner retrieved the damaged car and AJ gave a speedy quote on the repair costs. An Enterprise car rental satellite is located at the Collision center. It made for easy pickup & drop off. Everyone I dealt with at the Faulkner dealership was courteous, knowledgable & professional. My thanks to Roland & to all the Faulkner family.MA

TonyW

14 de ene. de 2015

GREAT CUSTOMER SERVICE AND THE SMOOTHEST CAR TRANSACTION I'VE EVER DONE BY FAR! 5+ stars for Mr. Roland Zuk!Dec. 23 2014 I saw a vehicle Faulkner had for sale and called to ask about it for my daughter. Mr. Roland Zuk came across as being very polite and professional, both over the phone and in person. My drive to the dealership was about 6 hours and Mr. Zuk called to check on me along the way to make sure I wasn't lost or worse. After I arrived, inspected and test drove the car he drove me to the airport to return my rental car. Afterwards, as I walked around the showroom, other Faulkner employees/sales was attentive and asked if someone was assisting me.The car was washed and detailed again before I left with A FULL TANK OF GAS! Man, it just seems like everything was perfect working with Mr. Roland Zuk and my daughter loves her LIKE NEW car!I couldn't have asked for a nicer gentleman to work with at Faulkner Subaru other than Mr. Roland Zuk. I will definitely keep him in mind when we shop for another vehicle.Thanks to Roland and may God continue to bless him, his family and the other fine folks at Faulkner Subaru in Bethlehem, PA.

Ccarita518

2 de dic. de 2014

My husband and I went to Subaru shortly after our vehicle was totaled. Scott Flaherty was beyond helpful during our visit. From beginning to end Scott walked us through every step and worked with our budget so that we were completely comfortable with the purchase of our vehicle. Even after the purchase of our Crosstrek, Scott sat with us for over an hour going over every button and every feature available with the car. Compared to our experience at a number of other dealerships (Subaru and others) Faulker Subaru overwhelmingly came out on top. I cannot express how happy we are with the service of not only Scott but everyone at Faulkner Subaru.

Marc Cervini

16 de nov. de 2014

Faulkner Subaru was able to get me in the car I wanted in less than 48hours. They were courteous and professional. Offered me the best price for my trade in where other dealers fell short as well. Couldn't ask for a better salesman in Scott and an amazing crew that works with him. Worth the nearly 2 hour drive from NY! A++

Babs318

14 de nov. de 2014

Great customer service. Never felt pressure at all. Got more for my Trade In than expected. Definitely an upfront and honest business to deal with. I'll definitely buy my future cars from Faulkner. Thank you Faulkner! Nancy Rocks!

drater99

26 de oct. de 2014

After deciding upon the exact model and accessories we wanted in a 2015 Forester, I contacted nearly a dozen dealerships in NJ/PA simply to get their best competitive price quote to quickly close a deal. Scott Flaherty and Faulkner Subaru's whole internet sales team, handily won our business. Scott was honest, fair and fast, providing the full list of all fees necessary to determine the 'out the door' price. He clearly understands how the internet has changed the traditional car sales model into an open competitive environment and he never played any old fashioned sales games. Faulkner's price quote was the least expensive of any NJ/PA dealership, beating the next nearest by almost $700 and the least competitive (from a dealership we visited and had a relationship with) by more than $2000! The dealership also has access to a large inventory and had our exact model, trim line and color, whereas most other dealerships could only offer their price with a promise to try to get the car in their next shipmentWhen we went to inspect the car and meet Scott, we were immediately struck by his friendly and helpful personality. He flexibly worked around our schedule (out of town business trip) to quickly close the deal and pick up the car. His dealership immediately matched the best trade-in offer we had received to date on our old van. He handled all of our questions and advised us to call him personally to set up our future service appointments. He earned our complete trust and clearly understood that he was not just selling us a car but starting a long term service and business relationship. We intend to take our future business to Scott and the large family of Faulkner dealerships. What higher praise could be said about a car dealer?

balkit66

30 de sep. de 2014

We did a lot of internet research and comparison before choosing a 2015 Subaru Legacy. Although there are several Subaru dealerships within our normal travel area, we chose Scott Flaherty at Faulkner Subaru to visit in person. From the first contract he was friendly, respectful and professional, and made the entire experience of purchasing the Legacy a pleasure. Scott truly knows what customer service is really about - he listened to our needs and wants, guided us to the car that fit those needs and didn't try to hard sell something we didn't want. We will recommend Scott Flaherty and Faulkner Subaru to everyone we know. GREAT EXPERIENCE, GREAT DEALERSHIP, EXCEPTIONAL SALESMAN, GREAT CAR!

swelch8

29 de sep. de 2014

I was looking for a used vehicle for my mom to get about in . From the time I walked into the dealership it was very impressive. I received not only custom service but a friendly environment. Kudos to Scott. Thanks again!!

Dspano

24 de sep. de 2014

I was in and out with absolutely nothing bad to say about anything, and if you have ever been to a car dealership in your life you know that that feet is impossible, that is until I went to Faulkner.

eettinger

18 de sep. de 2014

I have to say, of all the times in my life of car shopping, THIS was my most pleasant!! Scott was SO AWESOME!!! He was NOT pushy, & when we left Friday night to "think about it", he was understanding & kind! He gave us the car fax to refer to & the bottom line on price!! It actually pushed it right where I wanted it to be!! It was not exactly the truck my husband was looking for, but I knew in our price we were looking for, it was the best value for the money & he finally agreed too! We came back on Saturday & bought the truck! Scott was so awesome, I texted him & he always responded to answer my questions & was never pushy! Pushy KILLS me!! haha! He was helpful & curtious & very pleasant! I really think he deserves recognition!!! Kuddo's to him! You have a FABULOUS Salesman there!!! Pushy would have pushed me right out the door, & never to return!! Thanks!!!

Lursta

16 de sep. de 2014

I was in an accident on the PA TP. I had my car towed to Faulkner Subaru. From the moment I stepped into service I was treated like a princess! Matt Allen and Ed (Technician) provided excellent service. They worked with my insurance company and me to expedite the repairs as I was leaving for vacation in two days. My car was completed within 2 business days and I was able to enjoy vacation without worrying about it. Thank you Matt and Ed!!!! Faulkner Subaru is extremely lucky to have you.

sue.kaschak

23 de ago. de 2014

First trip to the Faulkner dealership and it was great! I've been buying cars for a long time & have never had such a good experience in every way. I purchased a certified pre-owned car for myself in February and a few months later I was back with my son to get a car for him. I cannot say enough about the staff - friendly, concerned, experienced. They made sure we got the right cars for the right price and worked hard to get us both to payments we could afford.I've never seen a staff work so closely with each other to serve the customers needs. I tell everyone how great my experience was and refer them to Faulkner. There is a Subaru dealership closer to where I live - but I will gladly drive the extra miles to go to Faulkner. Outstanding!!!

zboekelheide

13 de ago. de 2014

I had a good experience buying my new Subaru from Faulkner. Scott got me a good price and was willing to work with me so I could get the color I wanted. Scott was friendly and helpful, and there were no annoying high-pressure sales tactics!

gregorytapler

11 de ago. de 2014

I never really look forward to buying a car. Although dealerships promise you a no-pressure experience, it's rare to actually experience one. When I first walked into Faulkner, I intended on buying a new car only after we turned in our lease (which was in a few weeks). I talked to Kim who assured me that I wouldn't go wrong with a Subaru (I mean, really. What else would she say, right?). Needless to say I'm skeptical of any salesperson (especially car sales people). Anywho, we test drove the Impreza. I liked it. I told her I'd be in touch after speaking with my wife. She was like, 'OK. Here's my card.'. Ok? What do you mean Ok? Aren't you going to try to ram this thing down my throat? (as I said - skeptical).My wife and I returned. We test drove the car - again - and then we asked her to run the numbers. We reminded Kim that we weren't in a position to buy it at this point (because of the lease) and we wanted to get a true financial picture. She obliged. I mean really - Knowing she wasn't going to get a sale that day and still she ran the numbers? Long story short 'ish, we decided to buy used and not purchase the new car. We went back to the drawing board and found the Forester I'm driving today. Kim was great. She was flexible, responsive, kind, funny, and honest. Perhaps it's because I told her I don't like the experience of buying a car. Maybe it's because she was just doing her job. Maybe it's just because that's who she is. Either way, my experience was not only 'not horrible' (which says a lot), it was almost pleasant. To slam some icing on top of the already good cake, the manager, knowing we had a four-year-old son, offered us tickets to see a local baseball team that night. Well done Faulker, well done.

BBravo59

10 de jul. de 2014

Extremely positive buying experience!!Was in the market for a second vehicle and looking for something durable, safe and with cargo room. With this in mind, I visited Faulkner Subaru and was first welcomed by Kim Obssuth. From the very beginning Kim was extremely professional and friendly. She immediately made me comfortable and answered all my questions. I mentioned to Kim that I was looking at the Forester and would compare to the CRV and RAV4 and therefore was not ready to make an offer. Kim listened intently and at no point did she try and push me in the direction of buying. She took me on a test drive and during the drive she highlighted all that the Forester has to offer from features, cargo and very importantly safety. I was very impressed with her knowledge and professionalism and left the dealership extremely satisfied with the knowledge at hand. At this point, with how comfortable Kim made me feel during my visit and the information provided, I made my mind to go with the Forester. As expected, discussing price was as easy and comfortable as before! I feel I obtained a very good price for the Forester! Plus Faulkner also helped me secure a very attractive loan rate! Overall, My buying experience with Faulkner Subaru and Kim was extremely pleasant and positive!!!!!

sephiroth872

16 de jun. de 2014

Had a very pleasant experience buying a used car here. The customer service was friendly, and they were very accommodating to our work schedules. Very pleased.

harrislevinson

11 de may. de 2014

Scott Flaherty was amazing. One of the best car buying experiences I have ever encountered. Scott got us a great price right up front. He was prompt in returning emails and phone calls. He had everything ready and waiting for us when we arrived. He was mindful of our time and had us in and out with all paperwork completed in less than an hour. I would highly recommend Scott for anyone looking to buy a Subaru. He will be my first phone call when it comes time to get another Subaru. Scott deserves this top rating !!!!!

Jones_lucas

4 de may. de 2014

Faulkner Subaru has set the benchmark for exceptional customer service! They exceeded my expectations and left a lasting impression on my wife and I. The level of service, commitment, and attention to details were amazing. It was a pleasure working with Scott (remarkable at his job), nice to visit with Nancy (great personality), seamless when financing with Denis ( knows his job well), and remarkable to have face time with Dave ( impacting change at Faulkner)!

Jenfehnel

25 de abr. de 2014

Kim was great! Very knowledgable and personable! I recommend this dealership to anyone looking for a Subaru. I guarantee you, I will be back when it comes time for me to get another vehicle!

ejkelley

16 de abr. de 2014

After visiting many dealerships in the Lehigh Valley, my fiance and I were disappointed with the ability to find a decent used hatchback for sale at a reasonable price. It seemed like many dealers were priced well over what we observed to be fair marked value through online searchers. We we thrilled to find a great Lancer Sportback which was actually purchased at a great price! Working with Roland was nice; he actually owned a Lancer Sportback. He was very knowledgeable, everyone was friendly, and it was overall a good purchasing experience.

roejoe

11 de abr. de 2014

OK, look - if you read all the other reviews about Roland Zuk, you already know. He's the best. Period. That's the Reader's Digest version of this review. If you want War and Peace, read on.So, my experience with Subaru began with an unplanned stop at Faulkner in Bethlehem. My original interest was in the Outback, and from the moment I stepped into the dealership I knew this was going to be different from any car-buying process I'd been through in the past. Most of those were dismally predictable. Every car salesman I'd ever dealt with seemed to be a graduate of the same Car Sales University, and they all used the same stale tactics. You know the drill - the salesman descends on you. He hammers you with superlatives about the car and all its bells and whistles, not knowing the first thing about your actual interests. He never asks about those. He's only interested in selling you the most options and loading up his commission.You drive the car, and through the whole test drive the salesman is annoying you with details you have no interest in. He says he can make just the right deal for you, but only if you can "pull the trigger today." Back in the showroom, you go through the dance of negotiation. You ask him for his best price. Instead, he makes what is, in my mind, the fatal error: he asks how much you want to spend per month on the car. (Of course, if you answer this question, you will spend AT LEAST that much for the car, and probably more.) Maybe you also tell him about the deal the guy down the street offered you. He leaves the table for repeated closed-door meetings with his sales manager, during which they talk about the Phillies or the Eagles, and have coffee. When the salesman comes back from these meetings, he insists you're killing him on the price, but over the objections of the manager he's going to give you the deal of a lifetime. When you finally agree, some hours and several aspirins later, you imagine your hands closing tightly around the salesman's neck. But the ordeal isn't over. You have to meet with the business/finance manager, who spends a couple more hours trying to load you up with stuff you don't need or want. Yada, yada. As I said, you know the drill ...Enter Roland Zuk, of Faulkner Subaru, Bethlehem. Roland apparently didn't go to Car Sales University, or he missed a lot of classes, because he didn't do any of that stuff. He was interested first in knowing what was important to me in a car, and he actually listened when I told him. I wasn't going to buy the car for at least a couple of months. I was just beginning my search and I didn't want to waste his time. That didn't seem to matter to Roland, and he offered to let me drive an Outback that day. He spent a couple of hours going over the car with me, not once even remotely pressuring me to make a quicker decision. I left very impressed with the car, the dealership, and especially Roland.When I returned a couple of weeks later with my wife, it was to check out the Forester, not the Outback. She had seen the car at the Allentown Auto Show and to my enduring surprise, she fell in love with it. I had mentioned it might be time to trade her 11-year old Altima and now she was starting to warm to that idea. But she also has definite feelings about past car-buying experiences (see above.) Nevertheless, after meeting Roland she was equally impressed with his professionalism. Roland handled every aspect of the transaction flawlessly, patiently answering each of our questions, then locating the exact vehicle she wanted in Maryland, offering us a fair price and very fair value on the trade. It was a great pleasure doing business with him. I will be back to see him later this year, after the 2015 Outback hits the showroom.

johnnyford63

9 de abr. de 2014

your price is ridiculous and your salesman knows half as much as I do about subarus as i do. He thought they put a 2.3 in the late 90s outbacks, fool

ColinSechler

28 de feb. de 2014

I had an excellent experience here buying my new car. Mark and Denis were extremely nice, knowledgable, and helpful during the process. This is my first new car and they didn't take advantage of me even though they had knowledge of my situation. Both of them sat and talked with me for as long as I wanted them to so I could make sure that I was making the right decision. At no time during the sale did I feel like I was being forced or persuaded into anything I wasn't interested in. I highly recommend Faulkner for anyone looking for a Subaru, I'm sure your experience will match mine.

James_C

31 de ene. de 2014

I had an excellent experience with Faulkner Subaru Bethlehem similar to that of "niedzwiedz".I had my mind made up on an Outback Premium w/ Moonroof package (after research and a test drive) and did some extensive online shopping in the tristate NY area (I'm in NYC) trying to find the best quote I could. The initial quote I got from Bob Gearhart beat the offers I got from others without any back and forth. A dealership in my neighborhood told me they could match the offer from Faulkner and another much closer to me than PA came very close to the quote (and others said they can't match it and warned me that I'd be wasting my time if I drove there expecting to get the car for what I was quoted).So on a Saturday in September I set out to get my car (bringing my Father along for the fun). We went to the dealership in my neighborhood (Star Subaru - Bayside, NY) that was going to match the offer from Faulkner. When it came down to it, they weren't matching the offer at all. They now said they could give me the price I was quoted, but since they didn't have any Outback's in their inventory at the moment, they weren't sure what options it would come with when the stock came in and I would be responsible for the extra costs of whatever options the car arrived with. No guarantee of getting the car I wanted or the price I was given were obvious dealbreakers.We pressed on to the next dealership on my list (Town Subaru - Englewood, NJ) that I had received a quote for a specific Outback they had listed online that was very similar to the quote I got from Faulkner. When I arrived, I asked for the dealer I had worked with to get the quote (I was in contact with him the previous day) but he was off Saturday. I explained to the dealer that helped me which car I was looking for and that I worked online with the other dealer and he told me that the car I was quoted the price for was sold. I asked him when it was sold he told me earlier in the week. This upset me since I worked on a deal for a car they didn't have. The salesman tried to spin me towards other vehicles/options which upset me further. So after that experience I was a bit worked up and last on my list was the one furthest away, Faulkner, which closed at 5:00 on Saturday's. I put a call in to Bob when we started out for PA (it was around 2:30) to ensure that the car I wanted was still available (I hadn't emailed him since earlier in the week). He wasn't available so we took a leap of faith that it was and pressed on. Bob called back about an hour or so later and told me they still had the car and that he'll have it ready for me to test drive in the front of the dealership when I got there. We arrived about a quarter after 4 and Bob was extremely courteous, professional and friendly. We took a test drive and I was convinced I wanted the car feeling no pressure from him whatsoever. Everything was transparent in the pricing I was given and it was in-line with the quote I received. I didn't negotiate a trade-in beforehand, but my car was inspected and I received a fair offer for it so we made that a part of the transaction as well. I worked with Denis O'Leary for the financing portion of the sale while Bob got my new car ready for me (mind you this was past closing time for the dealership). Denis explained everything very well and did not push hard for extending the warranty or service contract. I felt very comfortable with everything I was signing and did not have any costs come out of left field after it was completed.Once that was done, I transferred my belongings from my old car to my new car which Bob had all ready for me. Bob gave me a run through of a lot of the features I should know about that we didn't cover on the test drive. He offered to connect my phone to the bluetooth system as well as anything else I might have needed help with. In the week that followed, Bob worked with me to help get my car registration done for New York (it was a little tricky because I was out of state and had a different address on my license and insurance). He was patient throughout and it was done correctly and in time. I admit I was likely a bit of a bugger to him at times but he never let me know it.This was a night and day difference from the dealership experiences I've had. I waited four months to post this review because I wanted to make sure there were no issues with the car or annoyances from the dealership. There are none to report. All is well, and I (along with my Father who was also impressed) will definitely take the trip back to Bethlehem when it's time for a new car.

Rjnolea4

30 de ene. de 2014

Today I became part of the Subaru family! My husband & I came to Faulkner with the intentions of trading in my 2004 GMC Envoy & purchasing a new vehicle. Craig spent the ENTIRE day with us making sure everything was to our liking (trade-in value & new vehicle price). Then, we went & met with Brian in finance. What a very people-friendly person! Thank you for going over everything! We felt completely at ease when the whole process was over! I couldn't have asked for a better experience. Thank you, Craig & Brian! I will be referring everyone I know to you!

SSubaru

9 de dic. de 2013

My husband and I recently bought our first Subaru. A 2014 Subaru Outback. Our salesman Craig Hower was absolutely wonderful! Such a pleasure to business with! Very professional, honest, knowledgeable, courteous and answered all of our questions without hesitation. Everyone we dealt with in all departments and just in casual conversation were so friendly and helpful! My husband and I have had such a positive experience at Faulkner we would highly recommend this dealership! Thank You So Much Craig! I love my Subaru Outback!

auntielo0516

20 de oct. de 2013

Jen was very helpful, knowledgeable, explained everything to us and we enjoyed working with her. She is very friendly and courteous, and made our car buying experience the best one yet.

adcpa

17 de oct. de 2013

We worked with Mark Kutovy in leasing a 2014 Legacy back in Sep 2013. Mark was a real pleasure to deal with. No sales pressure or gimmicky sales tactics. He treated us with professionalism and allowed the car to sell itself. When asked for the price of the car he came back with a fair and honest price. Mark didn't play any pricing games I am accustomed to from previous dealings with other dealerships. We highly recommend Mark and the support staff we dealt with in Faulkner Subaru. If any of my friends or family are in the market for a Subaru, I will send them to Mark Kutovy at Faulkner Subaru without hesitation. - ADC.

niedzwiedz

11 de oct. de 2013

I bought the car from Faulkner Subaru, despite the 2 hour drive (from NYC), but it was so worth it. First of all I got the price that was unbeatable by the local dealers in NYC. Second, the communication was superb. I purchased it from behind my computer after exchanging few emails with Bob. My car arrived earlier than expected and picking car up was a pleasant experience I was not expecting. Bob spent 2 hours explaining features of the car. I was never felt pushed into getting extra warranty/insurance although I was presented with options to do so. Loving every single piece of buying experience with Faulkner Subaru. 5 star dealer !!!

phil2pa

26 de sep. de 2013

This was the best new car purchase experience that I ever had. Roland Zuk was an absolute pleasure to deal with. Tom Todaro made the negotiations easy. I am looking forward to working with them when I buy my next Subaru.

lcolondo

15 de sep. de 2013

Roland Zuk was great to work with. No pressure, very informative. Went over the car top to bottom with us and helped synch our phone to the car for bluetooth. Denis, the business manager was very friendly also; I would recomend Roland as a sales consultant to work with if you are considering a Subaru. Bobbie and Lance from Nazareth.

bigluigi

12 de sep. de 2013

When we first walked into the dealership about a month ago, we informed Roland about what we were looking for. He stayed in phone contact, letting us know when a car with the specs we wanted became available. Upon looking at the car and getting to test drive it (which was the first thing we got to do once we got there), everything else went smoothly. It was a simple, streamlined transaction, and the Faulkner team was friendly, informative, and accessible. It was a great experience, especially for a first time buyer.

wights

11 de sep. de 2013

In the past, buying a car was on our list of "least favorite activities." Our experience at Faulkner Subaru has changed our minds. We came with a list of important qualities and features we needed in buying a new car. All of the features we were looking for were addressed in a professional manner by Craig. He took the time to answer our questions and pointed out features of the Forester that we did not realize were part of the package.The test drive allowed both of us to gather a positive sense of the performance of this automobile. Craig's listening carefully to us and pointing out how this particular auto met the qualities and features that were important to us made it possible to decide to buy with just this one visit to Faulkner.

tdentith

31 de ago. de 2013

I took my daughter's Outback to Faulkner for a mfr. recall. I was in the market for a car and I had all but decided to buy a Camry. While I was waiting for the work to be done on her car, I noticed the Imprezas. I took a ride in one and was very impressed. A solid car, all wheel drive, and excellent gas mileage. Both Bobby Gearhart and Joe Metzger did an outstanding, low pressure explanation of the car. I couldn't believe I didn't get the "what's it going to take for you to buy the car today" line. My wife didn't even see the car before I bought it. She said If it's a Subaru, I'll trust your judgement.Bottom line, Faulkner and these two fine gentlemen, coupled with the test drive sealed the deal! Faulkner is a class organization!

quewatt

31 de ago. de 2013

My sales consultant was the opposite of the nightmare care salesman (new or used), especially with lone women,(condescending, pushy, trying to get you to buy more than you want, etc.) , and in my many years of buying cars on my own, I have been sleazed out by a number, and walked right out of showrooms. So, while I have always loved cars, I have always dreaded buying them.I bought this car post-serious-motor-vehicle accident. I was replacing the car in the accident which had been totaled. I was in pain and not at my best. From the first, Roland Zuk, my sales consultant, was congenial, informative, articulate, respectful, and a joy to work with. He was accommodating, he listened to me and what I wanted and did not want. And never once did he treat me like a stupid woman who knew nothing about cars. A first. Even my last car, which was 5 years old, was purchased through a young man who had no customer relations skills. But I wanted the car and blew it off. (Don't they train these kids?)In any case, Roland was very patient with me because I was not at my best. And he happens to be a person of education, respect for others, sensitivity, and caring for people. Unfortunately, I suspect too many dealers may not recognize that those attributes are excellent for car sales consultants. Lack of desperation and maturity helps, too. End of excessive verbiage. I think my point has been made.

qqwweerr

14 de ago. de 2013

I was hesitant to go to yet another dealership and have them run my credit and lower my score even more than it already was. Everywhere I went I was either denied or if I was approved the interest rates were 18-20% the fees the bank charged because of poor credit were truly outrageous which made my monthly payments higher than I could afford AND they all needed lots of down money. Joe Metzer, Nancy McCabe and Pete Boyce helped me so much! I was given an awesome interest rate and I was NOT charged any crazy bank fees! This kept my payments to where I could afford. I am sooo extremely greatful to Faulkner Subaru. My car search is done and they have given me a chance to improve my credit. I will recommend them to anyone that asks! A million Thanks!!!!! Janet - Emmaus, Pa

Lynn330

14 de jul. de 2013

Thank you Jen! We had a wonderful experience. The whole car buying process was so easy!! we love our new Subaru!!!Kevin, Lynn and Caroline Christenson.

DanT1058

26 de may. de 2013

Scheduled appointment at dealership with Jennifer C.. Met with salesperson upon arriving and that just started a very pleasant car buying process. It did help alot that I did do research about cars and bought one in 2012. The sales team is very knowledgeable and make every effort to make your visit pleasant. We got a great deal and purchased the 2013 Outback. we are having a few items installed and even setting up that appointment was arranged with my time in mind. I would recommend this dealership to all. I have not dealt with service yet but I am confident they will make dealing with them just as pleasant. Great job Faulkner team.

sexyaspen

14 de abr. de 2013

Best dealership I ever worked with. Found the perfect suv at the best price around the area. Worked with Craig Hower and found the appropriate financing with the help from Denis O'Leary. Would definately recommend this dealership. Peter Boyce was fantastic on making the deal come together. Thank you

scottok

13 de abr. de 2013

After more than 20 years of dealing with Becker Subaru, and having a not-so-good last visit we decided to visit Faulkner to see what they're availability was. Becker did not really have the Forester we were looking for and our usual salesman (Bob) tried to pursuade us into an Outback. After spending 3 hours, it was just time to "go home and think about it". This is what brought us to Faulkner, because in the long run, our "Forester" was sitting on the front lot looking for us. Joe Metzger was courteous and polite, new his vehicles, and was very pleasureable dealing with. There was no haggling, just gave us a fair deal, and we drove home with our new car. After more than 20 years of driving subaru's, we have found our new dealership home. Thank you and keep up the great work.

studiobob

4 de abr. de 2013

I have been purchasing subaru's from this dealership for more than 15 years,I have always been treated fairly. Jennifer was very professional and fair.I would recommend this dealership,and especially Jennifer,as a sales person. I have also been very pleased with the service dept.at this dealership.They have a very honest,and helpful staff.This is my fourth Subaru I have purchased from this dealership,and it was a very good experience.

wrumble

30 de mar. de 2013

The staff was very professional and courteous. They were very helpful with all aspects of the new car sale. The dealership facility is very nice and the staff is very knowledgeable. Jennifer Cacciatore was a pleasure to deal with.