Sandy

1 de ago. de 2016

Everyone is helpful, cheerful and courteous, from the time you walk into service to the time you leave . The waiting area is clean, comfortable and offers amenities that make your wait seem shorter.

Robert

1 de ago. de 2016

I dealt with the Body Shop as I was in need of an accident repair. Everyone was courteous and responsive. I primarily dealt with Howard Polk and thought Howard did a great job across the board...courteous, responsive, knowledgeable, customer focused and thorough.

Joseph

31 de jul. de 2016

Pricing and the salesman Stuart Saull made me feel confident I was getting a great deal .He was very efficient and explained all the details I inquired about.

Mahesh

31 de jul. de 2016

Very Very friendly customer services.Specially Mr. Brian thanks so much for putting my deal to gather. As always I bring my and my friend family business to you.

Neil

30 de jul. de 2016

Everything was great car deal was fair and I couldn't be more satisfied. The salesmen Alan was very knowledgeable and very helpful . A great buying experience .

Christine

29 de jul. de 2016

From test drive to car pick up all went smoothly and quickly. The price was right! Salesman did great job!

Jeffrey

29 de jul. de 2016

GREAT STAFF AND VERY LOW WAITING TIME.ANDREW FROM SERVICE WAS ON POINT WITH ALL OF OUR NEEDS.YOUR WAITING AREA WAS VERY CLEAN AND COMFY.

Mindaugas

28 de jul. de 2016

Smooth experience , sales and closing was all great.Marc Handlesman and Tim Galen both did an excellent job.. Would recommend these outstanding gentlemen to anyone looking to buy a vehicle here.

Patricia

28 de jul. de 2016

Good service done in a timely and thorough manner, Everyone is very professional. I even had shuttle service to and from my home.

Svitlana

28 de jul. de 2016

My lease was finished for RAV4, I had a good for 2 years. Personnel were very friendly and now I got a new lease for RAV4 again.

William

27 de jul. de 2016

no hasseling over pricing. told sales agent what i wanted and she delivered. Brandi is one of the nicest persons to deal with.

Kristen

27 de jul. de 2016

Mark was kind, honest, and flexible. He guided me through the process seamlessly. I would definitely recommend Faulkner to a friend.

Trish

26 de jul. de 2016

This was our fifth time leasing and 6th experience with Faulkner. They always make it easy to get what we need and for a very reasonable price. We would recommend Faulkner to our friends over and over again!

Glenn

25 de jul. de 2016

Friendly, courteous, professional people. Car was fixed right, and they got me back on the road quickly, so I could make my appointment.

Debra

24 de jul. de 2016

Service Writer helped with my 120,000 mile service and advised of other issues. Worked with my to give me a discount.

Francis Ronald

24 de jul. de 2016

Our agent Phil was very helpful and accommodating. It was a hassle free transaction. We are very glad to have leased another car with Toyota.

Kathleen

24 de jul. de 2016

Our experience was so easy and comfortable. We are repeat customers and recommend to Faulkner to our friends! We love our new car.

Leo

21 de jul. de 2016

The Customer Service is great. The Employees are very helpful and friendly. Their Facility is so nice and very clean.

Edward

21 de jul. de 2016

Everything went smoothly and your staff was very courteous.You should be very proud to have a dealership like this in your organization.

Joan

19 de jul. de 2016

Marc was very interested in our wants and needs in a vehicle. He was very kind, thoughtful, professional, and made it a very positive and pleasant experience.

Dale

19 de jul. de 2016

I was in and out in a short period of time and I still had most of my day left to attend to other things.

Samuel

18 de jul. de 2016

The experience was easy & pleasant .the salesmen were great. I love my new toyota. Salesmen stewart saul was great. Managers steve & brian were awesome. Financing by tim & dawn were great.

Linda

17 de jul. de 2016

Bruce Glantz, Sales Consultant was a pleasure to deal with, a true professional. Also, Bill, James and Chris were very helpful and knowledgeable they all worked as a team to get me the car I wanted with excellent financing.

Norman

16 de jul. de 2016

How easily it was to make a service appt. The staff was very quick during my time dropping the vehicle off and while picking it up.

Peter

15 de jul. de 2016

Service was on time, done efficiently and Service Advisor Greg was very friendly & helpful in getting me finished super quick being I had to go off to work in a few hours!

Silvia

13 de jul. de 2016

My experience was very good. I did not feel any type of pressure from our salesman, Marc Handelsman. The finance department was very helpful too.

Steven

13 de jul. de 2016

It was about as painless an experience as you could ask for. There was no pressure, there were no underhanded tactics. They didn't try to see me anything that I didn't want or need. They even stayed late on the 4th of July to complete the sale. The car is beautiful and I couldn't be happier. This is at least the 4th vehicle I've purchased from this dealer and would never go anywhere else.

Michael

12 de jul. de 2016

Friendly Staff that goes above and beyond for the customer. Extremely happy with my experience and would recommend every one to go there.

Hiral

11 de jul. de 2016

Sales man was very helpful. He helped thru the whole process and responded to all phone calls in a timely manner.

Joseph

10 de jul. de 2016

The sales person always letting me know what was going on. Even though it was through email, I was always kept in the loop.

Lee

10 de jul. de 2016

it went smoothly and was done in the time they said it would be. They also checked out something that I asked for that was not the initial reason for the service.

Syed

10 de jul. de 2016

Courteous and knowledgeable sales team. Prompt financing. Great facilities. Good selection. Marc was very helpful in the purchase of my RAV4

Elena

9 de jul. de 2016

I had a very good experience to work with such a professional team. Care, friendliness and honesty of the main principles of this team.

Michael

8 de jul. de 2016

I really appreciated the time and effort put in by the staff to make my car leasing experience as comfortable and worry free as possible. Mike Villar walked me through every step of the process and explained the lease in detail.

Marlene

8 de jul. de 2016

I've been coming to Faulkner for over 35 years! Faulkner kept me posted about my car and what needed to be done. The waiting lounge is comfortable, convenient, and clean.

John

8 de jul. de 2016

The donuts, the employees' courtesy, and in and out in a hour. The donuts, the employees' courtesy, and in and out in a hour.

Dennis

6 de jul. de 2016

Pleasant people that always do a great job. I've been bringing my car there for 9 years now and I've always been happy with the results.

Lucia

6 de jul. de 2016

was in and out in fast time for inspection and recall of oxgin sensor waiting room was very nice with comp coffee and doughnuts

Thomas

6 de jul. de 2016

Excellent advice on choice of car. Salesman very knowledgeable, and polite. Very helpful in general. Good experience all around. Salesman name Phil Gersh, thank you Phil for your help.

Stanley

3 de jul. de 2016

first the building is spotlessno one rushes youif they don't have the vehicle, a special effort is made to get what you want

Yue

1 de jul. de 2016

Excellent service! The people there are awesome , Tim he is a nice guy and explain everything I would like to know

Jeffrey

30 de jun. de 2016

Salesman worked hard to get exactly what I wanted and was very pleasant to deal with. the dealership is very clean and service center is great

Allison

30 de jun. de 2016

I thought Andrew was incredibly honest and helpful. He kept me updated and gave a prioritized list of recommended services.

Jan

28 de jun. de 2016

I appreciated that there were no hidden charges that came up when the price for the Camry was finalized and that questions about the default alarm system on the car were answered clearly. Additionally, my wife was very impressed with the salesman's technical ability to pair her Android phone with the bluetooth electronics in the Camry.

Kathleen

28 de jun. de 2016

Jason Brown was very helpful in answering questions beforedeciding on the car I wanted to lease. When I went to pickup the car, my time spent there was fast and easy.

Christina

10 de jun. de 2016

I liked that our Sales Rep, Phil Gersh and Manager, Mike Varrelli really worked with us with our budget and didn't play games. From start to finish they were quick and got what I needed within a very reasonable timeframe. Also, they were great with our 2 kids while we working on a deal. I am honestly going to recommend Faulkner Toyota to my friends and family.

Robert

7 de jun. de 2016

Greg Koldhoff has been my service advisor for many years. I trust him with my car. Based on my experience with Greg, I have recommended Faulkner Toyota to my father and my brother, both of whom purchased cars from Faulkner Toyota.

Sheila

5 de jun. de 2016

Everything was updated daily to me via text. The inside of the car was even vacuumed and shampooed. It looked great.

Stephen

1 de jun. de 2016

Phil the Salesman at Faulkner Toyota was very honest and accommodating. After my experience, my family members also purchased cars from him. Would definitely recommend them.

Peter

30 de may. de 2016

Joahn the service rep was the nicest person i have ever dealt with at any dealership.sorry to see that a toyota dealer could not fix my jeep even though i bought the warranty there. too much wasted time dropping off , then waiting to take to a jeep dealership,waiting for them to diagnose and get parts.if i would have known this i would have gotten a warranty at a jeep dealership.

Stephen

26 de may. de 2016

Quick and efficient process. The purchase experience was absolutely excellent. Could not have asked for a better sales person in David Rice. Knowledgeable and extremely pleasant to work with. Would definitely recommend this dealer!!!

Edward

26 de may. de 2016

The salesperson, Isaac Curnew, was prepared for my visit and was responsive to all my requests and questions during the initial inquiry, negotiations, and closing. The finance manager Bill (Blythe??) was personable and informative.

Elizabeth

25 de may. de 2016

I liked that I was able to drop off before work and having the schuttle take me to work and pickme up

Margaret

24 de may. de 2016

No pressure! Gave me a fair price on the lease.Well covered on all my questions,left no doubt that the Toyota was the car for me.Explained in detail all the points of my lease.Would recommend the dealership to my friends.

Marcia

18 de may. de 2016

Making the appointment was quick and easy. The car was serviced promptly and efficiently. The mechanic and service agent indicated several items that they recommended be done in addition to the basic service and PA inspection. This extra attention is invaluable and appreciated. We were notified by phone when the work was completed and we retrieved the car and paid for the service at our convenience. The entire experience was professional and pleasant.

Kenny

17 de may. de 2016

good price before I get there through the internetthat is true no hassle any delay I signed very that day I enjoyed my car

Dorothea

11 de may. de 2016

I am very happy and totally satisfied with my experience with Faulkner Toyota. Michael Villari was so nice, so accommodating, friendly, courteous, and understanding to my needs and wants. After visiting 3 other dealerships, one being Toyota, it was a welcomed relief to speak with someone who not just wanted to sell a car, but wanted to make me happy. He found exactly what I wanted. I love it! Thanks.

Michael

11 de may. de 2016

Paul and Brian we're very easy to deal with. They made us feel welcome and gave us a great deal! Brian is one in a million!!!

Dorothy

8 de may. de 2016

I was advised upon entering the service area that the recall my Tacoma needed would take some time. I was pleased when Joann offered to provide me a ride home. I declined as I had come prepared to wait, but was impressed with the offer. I also was happy with the tea and donut offered.

Stewart

7 de may. de 2016

We like the way everything was handled. No pressure and not trying to sell me something we did not want or could afford. Salesman Alan Rhode was excellent with everything he handled and got things done very fast and efficiently . I would buy another car off of him very good .

Jeffrey

7 de may. de 2016

I have been going to faulkner for over 14 years never have experienced a bad visit with service or sales

George

2 de may. de 2016

My son's prom was the day I needed to pick up the car. Howard arranged for the car to be ready early so I wouldn't be inconvenienced to return to pick it up after the prom festivities. Great customer service! Also, impeccable workmanship on the automobile!

Melinda

2 de may. de 2016

Salesmen were very accommodating and did their best to get me into a car that fit my budget and taste.

Thomas

28 de abr. de 2016

My salesman Issac (Curnew) made my buying experience do pain and stress free. I recommend that anyone that is looking for a Toyota to stop and pay him a visit.

Joyce

21 de abr. de 2016

I GET AN APPT. RIGHT AWAY...JOANN IS A GREAT REPRESENTATION OF YOUR WORKERS, SHE SHOULD BE COMMENDED, THIS IS MYSECOND CAR LEASED WITH YOU AND I AM HAPPY WITH YOUR COMPANY.

Beverly

17 de abr. de 2016

Mike V was extremely knowledgeable and helpful during my purchase experience and went to bat for me during the negotiation process. I plan on using Mike for all my automobile purchase's.

Norman

15 de abr. de 2016

The service team dedicated more than ample time to review the issues I had and was more than willing to answer any questions I had following service.

Gregory

15 de abr. de 2016

Marc Handelsman is pleasant to work with and he is very service oriented. He is a big help in explaining the new technology in the cars of today. He keeps the whole process moving smoothly.

Susan

7 de abr. de 2016

The service was done promptly. The service manager explained in detail the diagnostic work that was done. All my questions were answered.

Kaori

3 de abr. de 2016

entire transaction was easy and smooth. the service member is knowledgable and helpful. the oil change was done very fast. waiting are is clean and comfortable.

Sienna minifan

3 de abr. de 2016

I've been working with David Rice for about three months looking for the perfect van. He was very pleasant and always very helpful. Once one came in in our price range we took a test drive and fell in love with it. Working with the manager, Brian and the salesman, David we came to an agreement and bought the van. I was very pleased with the whole buying process and would highly recommend Faulkner Toyota.

Jerald

1 de abr. de 2016

I had a specific truck in mind, the salesperson was excellent, the truck had to be special ordered, it took longer than expected, a lot longer actually but he remained in touch with me and advised us on the progress. The dealership compensated us for our patience. the truck is everything I hoped it would be.

Melinda

1 de abr. de 2016

Everything was wonderful.. Brandy saw my worries and eased everything. Finance was so easy going and quick. I went in not expecting anything and was impressed and extremely happy!

Ronald

30 de mar. de 2016

Good selection of vehicles. Prompt service. Very knowledgeable and professional salesperson. Thank you Stuart for making buying a car so easy.

Susan

30 de mar. de 2016

I was able to walk freely on the lot to look at all of the vehicles. My sales consultant, Dave Rice, answered all of our questions and was very knowledgeable about the car I was interested in.

Danica

27 de mar. de 2016

The service was great. I was out of there faster than I expected to be. I didn't feel rushed or pushed into making a decision

Hilda

27 de mar. de 2016

the service there I have the son I wock their went I wos coming front another dealer their don't bater to tock to me

Carl

26 de mar. de 2016

Isaac Curnew and Michael DeGuida were the best. They got any question the first time and answered it. Clear, accurate, honest and efficient communications at at all time.

Christine

25 de mar. de 2016

I was treated fairly and my salesman Marc worked hard to get me to the monthly payment I wanted. He also gave me his dealer car so I could leave for a bit and meet my family while they were backed up in the finance department.

Rebecca

24 de mar. de 2016

They were able to fit me in at a convenient day and time, I didn't have to wait weeks to have an appointment scheduled. Was relatively quick and everyone was nice. Shannon explained everything and was very friendly. I appreciated it.

Sean

20 de mar. de 2016

Our salesperson, Bruce Glantz created an excellent experience for my wife and I. He was courteous, patient, and thorough. Similarly, Bill Blythe did an fantastic job handling the financial aspect of our lease. He explained all of our options in a detailed fashion. Both men truly demonstrated the definition of professionalism and put our needs first.

Steven

19 de mar. de 2016

I enjoy how everybody handles my appointment in a friendly manner. The Service Advisor Joana Burgos was very helpful she explained. everything to me.

Patrick

17 de mar. de 2016

Bruce made the entire experience very fun. Dealing with cars is a very stressful experience but Bruce made it awesome.

Kenneth

14 de mar. de 2016

This was actually the 4th vehicle I have purchased /Leased from Faulkner Toyota since 2007. I spend a lot of time researching the vehicles before I buy so I know I am getting a fair deal. Alan Rhode makes the entire buying process a pleasant experience. He has always kept his word and has always been there after the sale if needed. And with service after the sale being most important when buying a vehicle, Service Manager, Tom Hutton always makes sure the customer is satisfied before they drive off the lot. The entire service team truly cares about their customers and the service they provide. Faulkner is lucky to have these dedicated employees on their team.,This was actually the 4th vehicle I have purchased /Leased from Faulkner Toyota since 2007. I spend a lot of time researching the vehicles before I buy so I know I am getting a fair deal. Alan Rhode makes the entire buying process a pleasant experience. He has always kept his word and has always been there after the sale if needed. And with service after the sale being most important when buying a vehicle, Service Manager, Tom Hutton always makes sure the customer is satisfied before they drive off the lot. The entire service team truly cares about their customers and the service they provide. Faulkner is lucky to have these dedicated employees on their team.

Ken H

14 de mar. de 2016

The service department is top notch. I have been a customer since 2007 and would not consider going anywhere else. This visit was to take delivery of the 3rd vehicle I purchased, all of which I still own.

Eric

8 de mar. de 2016

I asked for an online quote for my vehicle and received one quickly. The quote was a very aggressive price. It moved me off from looking at used vehicles to a new one and stopped me from seriously looking at any other dealership.

Raymond

8 de mar. de 2016

Salesperson Michael Villari was excellent from the first quoting process thru the close. Your person who did the financials was very good as well. You also went out of your way to find the car we wanted which was 250 miles away and we love it. Much thanks!

Kenneth

6 de mar. de 2016

I did not have a scheduled appointment but called because my battery went bad. i managed to get car started and the manager, Tom told me to bring it right in. The service team kept me informed, replaced the battery, and had me on my way a short time later. Thank you !

Miles

4 de mar. de 2016

Sales staff. Mike villari, was both knowledgable and friendly as we went through the process of getting me a new car.

Joseph

29 de feb. de 2016

Friendly, knowledgeable staff who all took great care of us. We got a great car and then experience was tremendous. Jason was awesome to work with.

Viannee

28 de feb. de 2016

Quick & easy. We drove in from NJ and our experience was great. We were driving our new car home in under 2 hours.

Terence

27 de feb. de 2016

Fast friendly service. Patty Kleber (Sales Manager) saw that I was there and went out of her way to spend time with me.

Leslie

25 de feb. de 2016

This is my second vehicle from Faulkner and both times there was a smooth process. I truly appreciate the assistance Paul provided to my husband & I from the time we entered the building and until I drove off the lot. The detail he provided about the various vehicles help us to narrow down what we really wanted. Also the building remodel looks good.

Joan

25 de feb. de 2016

How friendly Joanne was and very helpful as I walk with a cane great lady she's the first person to greet u she's the best. Also A lan came over while I was waiting to make sure everything was ok

Barry

24 de feb. de 2016

It was done in a timely manner. We were informed there was a recall and it was taken care of at the same time as we were there for an oil change.

Andrew

24 de feb. de 2016

Mike Villari was incredibly helpful and responsive to my requests/needs. I mentioned I did not have a lot of time and had already shopped pricing around and he had all the information needed w/ no games.

John

24 de feb. de 2016

My appt was for 830AM. I met with Shannon who took care of getting my information. He then discussed what was recommended for my car. He was very professional & personable.

Sheldon

23 de feb. de 2016

My salesman, Mike Villari was very helpful and professional and gave me a good price for my new Prius 4 touring. He helped me after the sale by giving me instructions on the complicated high tech electronics.

Vancollier

21 de feb. de 2016

Excellent dealership! Very professional! I purchased a great vehicle at a great price (2008 Hyundai elantra). The value they gave me for my trade-in was well above what I expected. I wish I had conducted business with this dealership sooner.

Megan

14 de feb. de 2016

I thought mike v was very professional and one of the best sales men there at Toyata. I would definitely refer my friends and family to him, he made leasing a car stress free.

Lauren

13 de feb. de 2016

Because my car is getting older, there were numerous items that needed to be fixed/replaced - belts, filters, AC/Heating service, etc. - I have always felt I could count on my Service Manager to give me an honest accounting of what service is needed and I appreciate that.

Barbara

3 de feb. de 2016

my salesman Marc H., affable, very courteousno pressure sales pitchplenty of inventory from which to choosesmooth transition into new car

Gohar

31 de ene. de 2016

The people I worked with were very personable and understanding, particularly Michael. He was extremely helpful every step of the way and very accommodating. He knew the answers to all of my questions and was able to help me choose my new car. I am very happy with his level of service.

Deborah

30 de ene. de 2016

They took me right in when I arrived without an appointment. They understood my frustration at having a dead battery on a 10 month old car & vowed to resolve the matter.

David

27 de ene. de 2016

took me right in and took care of me . I ended up buying a new vehicle from Faulkner. Totally happy with everything

Gregg

26 de ene. de 2016

Everything from walking in the door, meeting with my sales person, and leaving with a very nice car at a reasonable price. Many thanks to all involved.

Girish

21 de ene. de 2016

We liked the ease with which we got a car of our choice and were given the necessary help and guidance for the same.

Theresa

21 de ene. de 2016

The few times I've been there the staff members are courteous and friendly. I haven't had to wait and my vehicle is always finished when promised...usually earlier! I love that I don't have to pay for regular maintenance! Thank you!

MeganH

17 de ene. de 2016

Jason Brown was Awesome!!! He made Purchasing my new RAV4 the best and easiest car buying experience I've ever had. The friendliness of the entire team is phenomenal, from being greet as soon as you walk in the door, being offered a beverage while going over options, and the best part was there was no pressure to buy! Jason B. was great, very informative about the car, was extremely patient while my husband and I talked over our options in private. From walking in the door and walking out with our brand new key in hand we were on location no more than 3-4 hours which flew by because of the friendliness of everyone there! I honestly could not have asked for a more easy going experience and sales person! I highly recommend Faulkner Toyota to everyone!!!!

Megan

16 de ene. de 2016

After coming into this location and meeting with Jason I was nervous about looking into getting a new car, which is a big change to our family. Jason was very personable and helped me relax and understand everything about the car and payments without making me feel pressured to make a decision right away. He answered all of my questions and was super helpful throughout the entire process. The entire team at Faulkner were extra friendly and happy to have you in their dealership. My husband has already decided that when he is ready for his new car we will most definitely be returning to Faulkner Toyota and look forward to working with Jason again! I already plan to recommend you all to my friends and family whenever they're looking for a new car! Best car buying experience ever!!! Thanks so much for all you help and care in what we needed!

Richard

14 de ene. de 2016

Andrew the service coordinator was excellent. He told me exactly what was needed for repairs and made sure I understood. No rushing, no hassle, just honesty. Exactly why I go to Faulkner.

Howard

10 de ene. de 2016

The salesman was very helpful, answered all my questions, and didn't put any pressure on me to make a decision. After taking possession of the car, he called to see if everything was OK, which I appreciate.

Heikell

7 de ene. de 2016

Isaac was helpful and seemed approachable. Any question that I had he gave me a timely response which is something I appreciated.

Geraldine

6 de ene. de 2016

My service was completed very quickly. The service man explained exactly what was needed. I have been your customer for many years and will continue to do business with Faulkner.

Khalif

4 de ene. de 2016

Professional yet friendly staff that were very efficient and was willing to negotiate. The team did everything possible to get me into a new vehicle.

Marcia

1 de ene. de 2016

The Service Writer clearly explained the process of diagnosis and resolution of the problem and the costs involved. During the repair, he kept us informed of the progress and helped to get the problem resolved quickly. The mechanic did a brilliant job of determining the cause of the problem and getting it fixed.

Elizabeth

1 de ene. de 2016

I actually feel like I learned a lot during the process. My sales rep was simply outstanding. He took care of me and my sister and answered all of our questions and listened carefully to what we needed.

Lori

31 de dic. de 2015

Everyone is helpful and knowledgeable at Faulkner. This is my second purchase with them and I wouldn't go anywhere else. Alan tells it like it is and is always honest! Those in the service area are so helpful and do everything they can to make it a decent transaction!

M J Daniels

30 de dic. de 2015

Exceptional service from everyone at the dealer. Bruce was very professional and explained everything I needed to know about the new van I was purchasing. I felt like everything was easy and straightforward. This was my first time here but it felt like I have been dealing with them for years. I look forward to working with in the future.

Khatuna

30 de dic. de 2015

Sales persons are very friendly and caring. They are there to listen to your needs and offer the best solution.

David

28 de dic. de 2015

The sales associate, Jason Brown, was very accommodating and knowledgeable. He was responsive to my questions at all hours of the day by email and phone.

Ralph

22 de dic. de 2015

The salesman was the best, always buy cars from him recommend other family members who also who feel Faulkner is the best

L

20 de dic. de 2015

I was impressed with the salesman. He was very knowledge, down to earth & friendly. He did instill confidence.Tim was very nice too.

Leonard

20 de dic. de 2015

The waiting area is always inviting. The layout of the waiting area is very good. Plus there's strong wifi, coffee and doughnuts, clean bathrooms, and a big screen tv. Not much more you can ask for. Keep everything the same.

Jan

19 de dic. de 2015

I have been buying cars from Faulkner for over 40 years.The salesmen are always friendly and honest. There are nohidden gimmicks like other dealers try to do

Joseph

16 de dic. de 2015

made the appointment, it was fast and easy. they took care of me on time and with curtesy. nice experience.

James

12 de dic. de 2015

Very personable and helpful staff, helped me find the vehicle I wanted even when they didn't have it in stock. Would definitely recommend!

Dorothy

12 de dic. de 2015

Greg, as well as all your personnel in the Service Dept., was pleasant, personable, professional, courteous and capable. The waiting area was comfortable and the service to my Toyota was completed jn the time quoted.

Michele

10 de dic. de 2015

I have not purchased a new car in a very long time. My experience was fantastic! All my questions were answered. I was made to feel comfortable and was able to go over any vehicles I wanted until I was able to make my final decision. I would definitely recommend Faulkner and Alan Rhode in particular if anyone I know is looking for a car.

Franklin

6 de dic. de 2015

Bruce & Dawn took the time to explain all details of owning or leasing a car.Did not rush you through process . Bruce took time to show all details of car. Thanks to both you.

Charles

5 de dic. de 2015

Greg and Richie always take care of the service on both mine and my wife's vehicles. When buying a New car at Faulkner , they must be the service team.

Gail

5 de dic. de 2015

Pleasant employees who treat you as family . I have been acquiring Faulkner vehicles since 1974 and intend .to continue the relationship.

Kevin

2 de dic. de 2015

I appreciate the service attendant speaking to me in a pleasant manner and taking time to explain things concerning my car. First name is Shannon. Also the facility is very modern and friendly

Leslie

29 de nov. de 2015

Even though the reason we had to get a new car was somewhat sad and frustrating, Faulkner Toyota made this a pleasant experience and we were able to drive out very happy and excited about our new ride.

Shirley

27 de nov. de 2015

Very friendly. With all the negotiations done in advance there was no hassle when we arrived at the dealership. Appreciated that they reviewed every feature of the car. Patty and Bruce were helpful overall and made us feel comfortable even with future service visits.

Charles

26 de nov. de 2015

This is the 2nd vehicle we leased from Faulkner Toyota this year. The first time we had a great experience working with Jason Brown and decided to return for our second car. We worked with Timothy Pinkerton this time. He was friendly and kind when he met us at the door. He listened attentively to what we had to say and educated us on the various vehicles we were considering. Tim, patiently answered our many questions and got us the best deal available. I highly recommend Faulkner Toyota to anyone looking to lease/buy a new car.

Leanise

23 de nov. de 2015

the experience I had with Faulkner is wonderful the customer service is excellent. Bruce is such a wonderful salesman he is wonderful and helped and answered all my questions. I love their honesty when it comes to their services. I would recommend Faulkner to everyone. I am so happy with my car thanks to Faulkner for all their hard work to just to keep customers like me Happy.

Bill R.

21 de nov. de 2015

I have been taking both of my Toyotas there for several years, I usually have Andrew or Joann that takes care of me. Both are honest and professional They do not create work.Service is done on a timely basis and done right. I really like the waiting room with the coffee and newspapers including the Wall Street Journal. I recommend your service department to everyone that I know.

Dean

19 de nov. de 2015

I was given a time frame in which to expect my car being done. It was finished in the promised time frame.

Christine

12 de nov. de 2015

I liked my salesman, Mike Villari. He did everything in his power to make my purchase as easy as possible and he genuinely listened to my needs. First time ever that I felt comfortable with a salesman. You should consider yourselves lucky to have an asset like him working for your company.

Gary

11 de nov. de 2015

Great Service- very pleasant greeting by Andrew. He checked on some touch up paint that I needed and was willing to order it for me as it was out of stock. Car was finished a half hour before they sadi it would be so I was in an out in a hour for an inspection & 10,000 mile check.

Richard

9 de nov. de 2015

I liked the fact you could follow your auto repair as it is happening. Every one was very helpful and very polite.

Karen

9 de nov. de 2015

The service was excellent and Frank Tease is a wonderful service representative! He always explains things and treats me very well and the work done on my care is always outstanding.

Brooke

4 de nov. de 2015

This is my third time leasing through Faulkner Toyota and I keep coming back because the staff is very easy to work with. They do not hound me, they are honest from the beginning and they work hard to get me an approval EVERY SINGLE TIME. Not only do I have an approval with them, they work out different options and models so I have options.. My credit isn't great so I feel limited when it comes time to choose a car and I never leave disappointed. My first time leasing was when I was 20 years old. I walked in with no pressure and wasn't taken advantage of or overcharged. I am always treated respectfully and the follow up courtesy is outstanding. Specifically this time, I just leased a Camry (My second Camry) in July which was totaled last week at no fault of my own. I called Faulkner Toyota and they had my approval and RAV4 (at my request) ready for me within less than 24 hours. I went into the dealership, greeted by everyone who apologized for the accident I signed my paperwork and I left. This dealership is truly the best! For the record.. I was hit by a driver in an SUV. Myself and my 4 year old were in my Camry at the time and I never felt safer. Our airbags deployed on impact and kept us safe as we spun down the street. Safety is literally amazing!!

Nicholas

1 de nov. de 2015

Bruce was very friendly and accommodating. Easy to talk to. Dominic answered all my questions. He was very informative. Dealership was very neat and clean.

John

30 de oct. de 2015

Been dealing with the same team led by Greg Koldhoff for a zillion years could not be a more satisfied customer

Jason

20 de oct. de 2015

The professionalism of staff. The clean and orderly environment. Staff helped us find a vehicle when everyone else told us that we couldn't qualify.

Myron

17 de oct. de 2015

I am pleased that all my questions and concerns were answered and the timely manner in which my car was repaired.

Peter

16 de oct. de 2015

Low pressure but still able to negotiate. Patrick Donnelly was friendly and stayed in contact consistently throughout the buying process. I was contacted quickly after my first inquiry. The car I was interested in on cars. Com was still available and completelyrics match it's description.

Raju

10 de oct. de 2015

I liked the approach and the attitude towards the customers. The salesman Mr. David done a very good job as well as Mr. James Casey and Mr. Tim

Margot

9 de oct. de 2015

Friendly, fast service, explain in plain words what should be taken care off and in order what is more important to be repaired first.

Joseph

1 de oct. de 2015

Both patty K. and Mike V. were sensitive to what we wanted. We explained exactly the car we wanted and since there was not one in their inventory, they went out and got it for us. We test drove it and made a deal.

Maftuna

1 de oct. de 2015

The community is very friendly, provides good information and helps to make the good decision. Had good experience, and didn't regret by purchasing the car.

Dalit

29 de sep. de 2015

Nice to get a no-pressure haggle free rate online. Patty Kleber worked with us to get the deal done to our satisfaction. Phil Hersh was polite, knowledgeable and accommodating as our salesman. Overall, best experience buying a new car.

James

27 de sep. de 2015

The service team is fast and efficient! They communicate with you through the process so you're not sitting there wondering what's going on.

Martin

27 de sep. de 2015

The appointed time was met, and all service rendered was explained. At end of process, the details of what was performed were explained.

Natalie

26 de sep. de 2015

The staff is polite and friendly and very customer service oriented, without reserve!!!! I most appreciate the quality care and labor for my vehicle!!! Ty!!

Katherine

23 de sep. de 2015

The staff was very helpful. Our salesman Mike explained everything, was very informative and genuine putting us at ease. The business office was great as well. Overall your staff made our experience very pleasant.

Denis

19 de sep. de 2015

My experience with Toyota overall has been extremely pleasant. I have been a customer with Toyota for 3 years and have never had an issue with service or sales. Mr. Bruce Glantz at Faulkner Toyota in Bensalem PA , should be commended for his patience, professionalism and dedication to his customers. I was impressed with his knowledge of his product and his overall salesmanship. Thank you Mr. Glantz for a great buyinging experience. Also thank you to the mangement team that assisted in helping me make a decision and the finance manager for bringing it all together. It is also note worthy to appreciate the benefits Toyota allows for veterans of the military. Altough we do not expect discounts, please allow me to say Thank You on behalf of all Veterns. Thank you Toyota, you will have a customer for life!

Arlinda

17 de sep. de 2015

Stuart Saull was excellent,from the moment we walked in we felt very comfortable, he answered all my questions and work around all my needs , he made sure every little detail I was happy with. Great dealership , I will recommend to anyone.

Caudis

14 de sep. de 2015

As military family, we need to buy car urgently during moving to new base from the last base. It had a little complication for tax during house hunting at the new base but the finance manager and sales person did excellent job to resolve these issues. We are so glad to buy our new car and less complication with reasonable price.

Maxine

10 de sep. de 2015

We were taken care of by Mike Villari, a great salesperson.He listened to exactly what we wanted...then made sure to get it for us. We never were pressured to buy from what was in stock. He also was always very pleasant to deal with. We would highly recommend him to someone else...in fact have already done so.

Iryna

25 de ago. de 2015

professionalism, all the questions were answered in a timely manner with all necessary details. I got a really good deal!

Howard

25 de ago. de 2015

Faulkners service department made my repair process very easy and stress free. The service advisor kept me updated on my repair status and the car was ready when promised. Also the body shop has the best staff around Thanks again !!!!

Cathie

22 de ago. de 2015

Personal, friendly, familiarity with me and my vehicle. Nice that there's familiar faces each time I come in. They know me by name.

Stacy

20 de ago. de 2015

No pressure sales, quick response, and they provide as much information as possible to make a decision on the right vehicle.

Robert

8 de ago. de 2015

I received phenomenal customer service from Greg Koldhoff and my car was thoroughly inspected in under an hour. This dealership is run professionally.

Dennis

2 de ago. de 2015

The information that was provided for us. Knowing all the information allowed us to make a better decision about what was best for us.

Rita

2 de ago. de 2015

Helpfulness and knowledge from everyone I came in contact with made my experience at Faulkner Toyota soomth and exespendent. I would recommend your dealership to family and friends.Thanks for a evening that wasn't a nightmare.

Sandra

1 de ago. de 2015

I was approached quickly when I entered the dealership referred to Marc for my RAV4 and he was a pleasure to deal with.

Michael

30 de jul. de 2015

Purchsed a new tacoma from Mike in new car sales.Internet contact asap 1 hr of price checking ,offered a lease payment that worked for me and done .Took delivery that day and Dom in f/i finished the paperwork In 40 min.Real pros there.I am a retired car salesmen and you have 2 great employes. Thanks

Lauren

28 de jul. de 2015

We had a fantastic experience at Faulkner Toyota. Both Chris and Bruce were extremely knowledge and a pleasure to work with. Bruce went out of his way to ensure our special out-of-state circumstances were met. The entire process was very smooth and we couldn't be happier with our purchase. Thanks!

Kenneth

27 de jul. de 2015

I have been going to Faulkner since 2008 when I purchased my Rav4. The reason I have continued to go back is because of people like Joann Burgess in the service department. I have been leasing second vehicles since 2011 mainly because of people like joann and her professional customer service

Elizabeth

26 de jul. de 2015

I felt very important Jason's professionalism was impressive he suggested different upgrade s but wasnt pushy plus when I picked up the car he took his time explaining all the different features

Joseph

25 de jul. de 2015

Mike DeGuida was able to promptly obtain the specific Camry Hybrid XLE that I wanted. Mike gave me an attractive solid price and there were no surprise Add-Ons. Mike was also very helpful in assisting me to donate my old car.

Paul

25 de jul. de 2015

Knowledgeable staff, comfortable atmosphere, and pleasant amenities. The availability of fresh coffee and doughnuts are much appreciated while awaiting completion of services.

Frances

25 de jul. de 2015

Your service rep, Shannon, was friendly, courteous, and efficient. A job that I was expecting to take several days to complete was accomplished by the day's end, without costing me a fortune! Thanks for all your help.

Maude

21 de jul. de 2015

We had a phenomenal experience with Faulkner Toyota. Mike, our sale consultant, was great at answering all our questions. He was patient with us and also came up with the best price we could find around. Everyone at the dealership have been nice with us and we are looking forward trying the service department of this dealership.

Shonda

11 de jul. de 2015

Brandy is an amazing salesman. She listened to what I wanted and delivered. Second car I bought from her and I will be buying my next one from her as well.

Akilah

8 de jul. de 2015

I experience with the sales manager was great(red crew cut). I spoke to him upon arrival and asked him about the car I found online and he advised me it has been sold so I said oh ok..... Looking for a car is so frustrating. He said oh .. no that car has a twin and if you like it I will give it to you for the same price witch was a blessing to me. He called Mike Mitchell out and he took me for a test ride. I advised Mike that they were a lot of scratches on the car and asked what could be done about them. I spoke to the sales manager (red crew cut) and he said they could try to sand them down but they would do the best but not all may come out. Needless to say he asked me to come back in two days to give them time to fix the car, I was unable to come back Saturday because the banks were closed so I came in Monday to purchase same car. Mike seemed to be still excited until my father gave him a cashiers check. His attitude and facial expression changed drastically ; which it shouldn't have. I do realize that you guys are in the business in having people finance cars so they can make a profit but some are fortunate enough to purchase the vehicle without finance and the impression of the sales man shouldn't change. I was then picked up by the finance guy who is very nice and explains the paper work. I asked Mike for the number of the tint guy three times before he finally gave it to me before I left . That in itself shows his unprofessionalism which he should be reprimanded for . So Yes, I would send a friend to faulker but would ask them to ask the sales manager to send another sales man not mike.

Danielle

8 de jul. de 2015

The people at Faulkner Toyota Trevose have great customer service skills and really work with the customers. I worked with Jason Brown, James C (the service manager briefly) and Domenik C in fiance and they really were trying to help me, not just make a sale! I like that there really was no pressure of a sale. Jason was answering all our questions, showed us the vehicle we were interested in and answered the questions we had and if he was unsure, he found out for us. When we walked in there was no guarantee on Monday we were purchasing, but we did and we love our new Rav4!!

Jsah

7 de jul. de 2015

This is the second time we have used Faulkner Toyota and Jason Brown. We traded in our leased Toyota for a new Toyota Camry. We called Jason to let him know that we were interested in the new Camry's When we arrived Jason was there, he helped us with our decision. It was smooth from the decision, to the test drive to All the paperwork. Everyone was very friendly. I would recommend Jason and Faulkner to anyone I know looking for a car.

Carole

28 de jun. de 2015

We have had excellent experiences purchasing vehicles from Faulkner dealerships in the past but this was the first time we bought one from Faulkner Toyota in Trevose, PA. I am happy to report that this experience was no exception. While there are many Toyota dealerships in our area of NY, none treat the customer the way they do at Faulkner. Everyone that we dealt with (Patty, James, Bruce, and Tim) was friendly, polite, knowledgeable, helpful, and informative. They all responded quickly to our communications and made the "car-buying" process as streamlined as possible. That is why we drove from NY to PA to buy our vehicle from Faulkner.

Desiree

27 de jun. de 2015

Buying a car from Faulkner Toyota was a pleasurable experience. Everyone in the showroom was extremely friendly. I met my sales consultant, Michael Mitchell, right away who took me to test drive a Rav4. He was very friendly and polite which helped me feel more relaxed because I was driving a bigger car that I was not used to. Michael was able to answer any and all questions that I had about the vehicle and some of the different features that I was debating on. I later decided to test drive a Corolla and again, he was able to answer all of my inquiries about the car. In the end I chose the Corolla for financial reasons and I am very happy with my decision. Michael also set up my bluetooth in my new car which was very helpful.

Son

26 de jun. de 2015

Sales person Isaac Curnew was helpful with the questions I had about the vehicle. No pressure to buy I was relax while I made my decision.

Yolonda B

25 de jun. de 2015

On Wednesday June 3rd 2015, i went into to Faulkner Toyota of Trevose in hopes of finding a nice used vehicle. When my son and I entered the dealership there was a friendly gentleman sitting behind the counter, and another gentleman standing beside the counter. We were asked if we needed any help and immediately the gentleman standing up later identified as Mike Steinberg escorted my son and me to his desk. At that point my joyful moment began because after explaining my situation to Mike, he diligently and professionally started working with me. Mike Steinberg and his co works which included his supervisors and financial team members gave 1000% of their time in helping me purchase the car of my dreams with the payment that I requested. Mike never tried to steer me away from my wishes and he kept reassuring me that everything would work out for me. Even today Mike has gone above and beyond his duties to make sure that I had the proper equipment and accessories for my Toyota Corolla.I have never left a dealership feeling as IMPORTANT and APPRECIATED as I did whenI left Faulkner Toyota Dealership of Trevose on June 3rd 2015. My son and I will be visiting that dealeship again for FUTURE purchases. Thanks Team Faulkner. Mike Steinberg you are THE BEST!!!!!!!!!!!!

Ashfaq

23 de jun. de 2015

I purchased RAV4 last week. This is my third car I bought from this dealership. This tells how confident I am with this dealership. The people I dealt with from sales to finance were very helpful and cordial.

Barbara

19 de jun. de 2015

The service manager, Greg Koldoff, was extremely helpful, explained in a way I understood, and was patient. Even though it was late, they service department accommodated me.

Matthew

17 de jun. de 2015

I was very happy with the overall experience. I came away completely satisfied with my purchase and I thank Stuart for a stress free experience.

Edward

16 de jun. de 2015

Great car buying experience! Had done my research, then made an appointment to come in and discuss numbers with Alan Rhode, who we worked with to lease our previous car. Alan gave us a price we thought was fair, handled all the paperwork quickly, got us together with the Finance guy, and personally made sure the RAV4 was prepped and ready when we came back to pick it up. This is our fourth Toyota dealing with Faulkner, and we couldn't be happier with our experiences, thanks to Alan and to our service rep, Greg.

Lynn

16 de jun. de 2015

Alan Rhode was very informative as this was our first leasing experience. He was very patient with my many questions.

Wanda

15 de jun. de 2015

Greg Kodhoff is the representative I have been dealing with for 11 years and he the reason why I continue to visit Faulkner Toyota.

Jeanne

13 de jun. de 2015

As always Alan makes what has always been a horrid experience easy. He takes care of everything for us BEFOREwe arrive and I've already told many since Wed when I was there. Your are lucky to have him. Jeanne

Leslie

10 de jun. de 2015

Alan and Chris were great to work with. One of the quickest buying experiences ever. May wife would definitely recommend this dealer.

Susan

9 de jun. de 2015

This is the second time in the past year that we bought a vehicle from Faulkner and from our sales person, Jason Brown. Jason was wonderful and helped us find the right car for the right amount of money. We will definitely be back again.

Beverly

4 de jun. de 2015

Obtained speedy appt....Shannon, service advisor, as always was professional, explained what service tech said should be replaced/done..also answered my questions about air bag info that has been on tv

Frank

1 de jun. de 2015

We were able to look at all of the cars on the lot, without being bothered. When we decided to talk to someone we had no problem getting a salesperson to help us

Marcus

30 de may. de 2015

Excellent professionalism and responsiveness by Mike DeGuida. All questions answered within the hour over the Memorial Day holiday. Found the model I was looking for with no problems. Upon delivery he made sure that minor identified cleanliness nits were quickly addressesd. Overall an exceptional buying experience.

James

28 de may. de 2015

Mike De Guida was a pleasure to work with I never once felt pressured and his knowledge and professionalism stood out for such a young gentleman. The Young gentleman in the finance department also was very good too, Professional without the pressure that usually comes with buying a car.

G Michele

28 de may. de 2015

I liked how my advisor took me out and showed me the problem with my car. Also, he did not tell me I had to leave my car with them, only recommended it and shared the safety concerns with the car

John

28 de may. de 2015

Professional, friendly and polite staff. It was a pleasure dealing with both the sales person, Bruce, and finance specialist, Bill.

Renee

28 de may. de 2015

Our salesman Tim was helpful and not pushy. He gave us plenty of time to make our final decision and was available to answer any questions or concerns we had. Also Dominick the financial closing gentleman was extremely personable and understood our needs.

William

27 de may. de 2015

i told the sales person how much i could put down and how much i wanted for a payment and they found a vechical to fit my needs

Douglas

27 de may. de 2015

Friendliness, honesty, no pressure and the comparisons and explanation of difference between lease and buy based on specific wants and needs was excellent.

Muhammad

27 de may. de 2015

Easiest car buying experience I've ever had. I love that it was able to negotiate everything over email and the pick-up was efficient and quick

Kellz

25 de may. de 2015

I just want to thank you for outstanding service!! I purchased my Certified used 08 Highlander in October 2011 with a 48 month (4 year) warranty that was supposed to cover me until r 2015 (2011+4 = 2015). Unfortunately, 3 years later upon randomly reviewing my paperwork, I saw that there was a typo and my warranty was to expire in 2014...but that's not what I paid for! I contacted Toyota Corporate, and I was instructed to contact the dealer where I purchased the vehicle. I did so with some apprehension- expecting an "oh well it's nothing we can to do about it;" but I was pleasantly surprised by quite the opposite reaction! After some research, the finance manager (Dominic) assured me that Faulkner Toyota would honor my warranty until December 2015. Apparently my 2008 vehicle was put into service 12/2007. There was clearly a misunderstanding, as I purposely purchased the warranty that would cover my 2008 vehicle all but one year of my 5 year loan; as I planned to decide to keep it or trade it in the final year (2016). It has been good to me, and I'm pretty sure I'll be holding on to it...if for no other reason than the excellent customer service!! Thank You Faulkner Toyota for your EXCELLENT customer service! I am "old school," and It is much appreciated and applauded! Rarely do you find a company that values their customers anymore....In this day and age- It's PRICELESS! Thanks for keeping your word!

Nicholas

23 de may. de 2015

Are salesman's Pat was great made the experience easy and comfortable, will deal with pat for are next car. love Trevose Toyota!

Sawaynea

21 de may. de 2015

*Very friendly atmosphere *Had no problems answers my questions * Noone tried to push a sale instead they helped me get what I really wanted

Shaneeda

19 de may. de 2015

I had a stress-free experience at Faulkner Toyota Trevose. My Sales Rep Stuart helped me find the car I wanted and also gave me the perfect deal within my budget. He was very caring and went out of the way to make sure I knew about the car I was getting. Signing the paperwork was a piece of cake stress-free done deal! Best experience ever for my first time buying a new car! I will be getting all my service done here and any further cars I buy will be from here. Faulkner Toyota Trevose is the best and so is Stuart!!!!!

lurda

9 de may. de 2015

This is my second time using Michael Steinberg as a salesperson, and I can't imagine going another car dealership other than Faulkner Toyota. My first experience with Mike was three years ago, when I leased a 2012 Corolla. Mike was super helpful in getting me monthly payments that were manageable, and could answer every question I had about the car and car-buying process. Today's experience with my first Rav4 was no different. I had fallen in love with the car since my mom had it (she bought through Michael as well), and I knew this was a perfect fit for me. Mike immediately mapped out a plan that would make my monthly payments affordable, and made the financial execution a very smooth and comfortable process. He listened to all of my questions, offered his honest input, and continued to check on things after the sale was complete. Mike is a nice, hardworking guy and really cares about helping the customer is any way possible. I would recommend Mike to anyone, including my twin sister, who is planning on buying a new car in a few months. I can't say enough good things about my experience, and I have Michael and Faulkner Toyota to thank. See you soon! :-)

Laura

8 de may. de 2015

The salesman, Tim Pinkerton, found us the perfect car and was really great to work with. He was informative, thorough, and funny, but didn't pressure us at all and made us leave feeling incredibly satisfied with the deal we got. We also loved working with Dominic in finance. He made the whole process very easy and enjoyable.

Gregory

7 de may. de 2015

friendly, efficient, effective service. Sound advice provided by White Team Leader Greg Koldhof. Coffee and donuts are a nice touch. New waiting area is superb. I would not trust my car to another dealership.

Sergey

6 de may. de 2015

Polite, fast, real excellent care about customer.I want to say particular Thanks to Alan Rhode for his professional skills work with customer - one more time for Alan - THANK YOU VERY MUCH!!!

Raju

5 de may. de 2015

We got the best service when we went to buy our new RAV4 XLE/AWD. The staff are very much happy to help the customers.

Dorota

5 de may. de 2015

my sales rep did a great job for us and made it a pleasure to do business with your dealership.

Jennifer

3 de may. de 2015

Normally, I dread the car buying experience, but Faulkner Toyota Trevose changed my perception. Everyone was very friendly and helpful; not pushy at all but very willing to answer any questions, and very willing to negotiate. Everyone there was also very prepared and very professional. I am very happy with my new car and with my experience at Faulker Toyota Trevose.

Peggy

2 de may. de 2015

Service visit was easy and efficient. Waiting area is large and offers tables, chairs, snacks, etc. REally liked getting an email as soon as the car was done. That way you are able to walk the showroom or lot to consider your next purchase at Faulkner.

Theresa

1 de may. de 2015

I got exactly what I was looking for as soon as I entered the dealership. I hadn't planned on leaving with a car, but the experience was so simple and pressure-free that I decided to purchase. The staff was very friendly and walked me through the process of leasing my first car.

James

1 de may. de 2015

I was impressed with the whole process. From the time I dropped my car off to the completion everything was very efficient

Joanna

1 de may. de 2015

Shannon is always the best in customer service. He makes having to sit at the dealership for hours seem bearable.

Alison

29 de abr. de 2015

Greg was wonderful as a Service Manager. I was very disappointed at my last visit years ago with the woman that took Steve's place. I have not been back since because of her customer service skills. I called to request a new service manager since I would like to continue with Faulkner Toyota and they gave me to Greg. I will definitely be back based on my experience with Greg. Thank you.

Christopher

28 de abr. de 2015

Faulkner Toyota offered a very easy going purchasing experience. The staff was honest and went over all of my options concerning my purchase. Everyone was courteous, and treated me like one of the family. Alan Rhode in particular was a top notch salesman to work with.

Megan

25 de abr. de 2015

My husband and I were looking to buy a mini van because we just had our first child. Immediately the anxiety set in of what the process would be like to shop for cars. What I hate most about car shopping is the pushy salespeople who always seem as though they are trying to pull one over on you. To add to our stress we had to bring our 6 month old with us. We definitely do not have time to "try to make a deal" for 4 hours. I just want the best deal, a reasonable price and for all this to be done quickly so we can get home with our baby. Faulkner Toyta delivered on all accounts. We went to a dealership in NJ first and they tried to push a 2012 preowned minivan on us that had 50,000 miles already on it. We left there extremely frustrated. That night we called Faulkner and over the phone made a deal with Marc Handelsman, to lease a 2015 Toyota Sienna for the same price the other guys were trying to get us to pay per month for a 2012. It was so fast and so simple. When we went to the dealership to pick up our car we were so pleased with the outstanding customer service we received from Marc. We couldn't be happier with our experience and our new car! This is what car buying should be like. No anxiety, no hassle and we got the car we wanted at a price that we could afford!

JohnnyD

24 de abr. de 2015

Dropped the car off for routine maintenance but is it ever really routine? I was there a bit... much longer than I wanted to be and became, admittedly, a little impatient. I went to express my overall displeasure then Melanie, the young woman at the counter turned and smiled; I completely forgot why I was there. She must have had 8 arms and 3 heads in order to juggle what she had going on over there; poor girl, Does that phone ever stop ringing? Well needless to say, she greeted me with the biggest smile with these big disarming brown eyes and I was suddenly less annoyed than just seconds prior. The car is in tip top condition but it took too long in my opinion but the young woman at the counter is exactly the static needed to keep the natives at bey!

Thomas

23 de abr. de 2015

Both Patty and Phil made my buying experience both pleasant and without stress or pressure. I would definitely recommend Faulkner Toyota.

Nicholas

15 de abr. de 2015

Service rep. Joann was very friendly, knowledgable and courteous. I felt very confident leaving my car with her. I will continue to use Faulkner service dept because of her.

Jack

3 de abr. de 2015

My wife and I recently purchased a new Sienna from Faulkner. We contacted over 7 Toyota dealers in the region. Patty was one of 2 that provided what I asked for and repeatedly answered all of my questions with a pleasant manner. She was willing to communicate via email and a few short phone calls. She was extremely responsive and thorough. She gladly worked within my crazy work schedule and provided me with all the information we needed to make a decision. When we picked up the car, Mike met us and took the time to make sure we were comfortable with all the features of the car and has followed up twice since our purchase to check in and make sure we don't have any questions. Extremely friendly, and super nice to work with. We had not bought a new car in 15 years and were skeptical going into the car buying process, but we were blown away by how seamless, friendly, and low pressure this experience has been. Our initial outreach covered a wide area in and around the Philadelphia metropolitan area. Safe yourself time and go see Faulkner first. It was by far the best car buying experience we have had.

Lindsey

7 de ene. de 2015

Our experience was amazing and Mike DeGuida is the guy to see!! I am so happy with my purchase and the entire experience.

Diane D

2 de dic. de 2014

This was our second vehicle lease purchase that we've made at Faulkner Toyota in the past 2 months.The salesperson was Mike DiGuida and we were very happy with the way he treated us and helped us with our decision to lease both the cars, a 2014 Rav 4 & and 2015 corolla. We came back to Faulkner, to have Mike help us for a second time because he wasn't pushy, over-bearing, nor did he call us many times to see if we had made up our mind yet, as some did from other car dealerships. He gave us all the necessary information, asked us if we had anything that we needed or wanted to know about the cars and the lease and got us the deals we were looking for. We would highly recommend this dealership and especially Mike DiGuida.

Eric Cape

8 de nov. de 2014

The service was great, Our Sales Consultant Mike Steinberg wasTop Notch and extremely Friendly, VERY accommodating. Our Business Manager Tim Galen was Organized and Informative, helped with our financial needs. The other staff we interacted with including Brian and Steve were very helpful and brought together a great deal for my first car purchase experience. I will definitely be a returning customer even with an hour ride from home. The service was good enough to be worth the ride. Thanks, Eric T. Cape

Happy car buyer from maryland

28 de sep. de 2014

My GF and I spent hours and hours searching the internet and finally found the car we wanted, but it was 2 hours away! I called Faulkner, and was immediately put at ease by the professionalism, and respect I was given over the phone. The deanship worked with me over the internet, and phone to get the paperwork completed, and everything ready to go. Ask for PAT he was SUPER helpful as well as the finance manger, they offered me a great rate, and gave me top dollar for me trade (and free coffee and doughnuts) They explained every feature, answered my questions, and have a bright well equipped dealership. They way buying a car SHOULD be every time.

horrified by the customer service

5 de sep. de 2014

When I bought my car (2014 TC) my salesman was amazing, but when I went for my first service appointment i was completely taken aback by the lack of professionalism and quality of the people in that department. From the "service manager" who was talking to an employee in such a degrading manner that I was horrified, to the "young lady" at the cashier counter who spent more time on her cell phone and playing around with the mechanics then she actually did working. This isnt my first toyota, and I used to bring my older car to Faulkner but I have to tell you that in the last year the service department has done a nose dive and I will be driving the extra few miles to Team Toyota.

use to do body work

20 de jul. de 2014

Had 2013 car in for body repair and they glued my fog light back together. Crooks. To many good honest dealers out there avoid falkner collision

Gary

29 de may. de 2014

I recently purchased a 2014 Highlander from Mike DeGuida at Faulkner Toyota. Mike was great to work with. He knew what I was looking for in a Highlander and was able to find the perfect car to meet my needs. His price was more then fair and Mike made the entire buying experience enjoyable. I was impressed with his follow up after the sale. He sent me several emails and a phone call the week after my purchase to check in and see if all was well. I strongly recommend Mike to anyone looking for a good car and a good experience during the buying process.

Unhappy customer

27 de mar. de 2014

Do not go to this dealership! I was a customer of this dealership for the past three years. I bought a brand new Camry in 2011 and took my father there to buy his brand new Highlander in 2013. Both him and I have been bringing our cars to get serviced every 5k miles since we both purchased our cars there. Friday afternoon I brought my car to get the 50k maintenance and the recall done. I left two hours after getting it serviced. Saturday night when I went to go buy something, I reached into my arm rest compartment to grab my $20 that I left in there (I left the $20 in there for lunch but didn't use it because I packed my own lunch that day) and noticed it was missing. Instead, I found the number tag that the dealership used to hang on the rear view mirror. I called the dealership Monday afternoon to inform them that the person who worked on my car stole money out of my compartment. I talked to the service manager Tom. After I told him what had happen, his reply was that the mechanic who worked on my car has 25 years of experience and wouldn't take $20 because "he makes that much in the blink of an eye." He then questioned why I waited so long to call back and I told him that I didn't notice it was missing until the dealership was closed for the weekend so I couldn't call until Monday. His response was that anyone that had access to my car could've taken the $20 from the compartment within those 24 hours. I told him that I was the only person that was in my car the last 24 hours and was the only one who had access to it. He replied by saying "I don't know what to tell you besides no one here took your money." I told him that I didn't call so that I can make up a lie about the situation. I was upset because I brought my car into the dealership to get serviced, not to get ripped off by their employees. He INSULTED me by saying "Well, I don't know how much of value $20 is to you." That's when I got angry and asked him for the corporate phone number so I can talk to someone else. His exact words were "go look it up yourself online" and then he hung up on me because I was angry. This is the type of service you can expect if you go to this dealership. Rude employees who will steal from you and insult you.

Chal

11 de feb. de 2014

Purchased XB last year, then moved to mountains and needed something with 4wheel drive. Went back and traded for a Rav4. We have purchased many vehicles over the years, but the buying experience with Joe and Brian were the best. Both went above and beyond. We will gladly drive an hour and a half. ( the hubby says we need a truck )

Tammy L.

7 de feb. de 2014

This has been a terrific car buying experience and my husband and I are very happy with the Sienna SE we purchased. Stuart Saull was an absolute pleasure to deal with through this experience. He was professional, kind and went above and beyond to ensure everything went well. I would highly recommend Stuart to anyone looking to purchase from this dealership. Brian the Used Car Sales manager was also a pleasure to deal.

Nicole and Mike

25 de nov. de 2013

Bruce was very friendly and made our experience a positive one. We were not looking forward to haggling with a car dealer over a new lease but he made it an enjoyable experience. We will definitely pass his name along to all of our friends and family.

Windmill

22 de ago. de 2013

When it was time to replace our 2000 4Runner, Faulkner Toyota was the only choice. Having already purchased 2 Toyotas previously from Faulkner, along with 4 Mazdas and a GMC truck, the Faulkner family is great to deal with. Clean bright facilities, friendly and knowledgeable (and NOT pushy) salespeople. Bruce Glantz was great throughout the process. Extremely pleased with the price and the the new Highlander we bought.

Jenna Sheridan

6 de ago. de 2013

It was an amazing experience buying my new car! Dom was very helpful even after I left the dealership, and I love the car! Thanks!

Bob and Donna Nobilini

30 de jul. de 2013

We have bought our last 4 cars from Faulkner. We believe there is no better dealership than Faulkner. Our salesman, Bruce Glanz is the best and we will always ask for him for another purchase from Faulkner. The salesman can make or break a sale and this man is top notch. He truly is looking out for the customer and was so very helpful and personable in all areas from the start of to the completion of us buying a car from Faulkner. Bruce turned out to be a "friend" - not just a salesman and we will recommend him and Faulkner to family and friends. We were not in for service, we were looking to buy a new car. But I can comment on Faulkner's service because we have had our cars serviced there after purchase. The service dept. is very good (both Toyota and Mazda as we have one of each) and all our experiences with them have been very good. If you are looking for a Toyota go to Faulkner and ask for Bruce Glanz.

Zuzu

9 de jul. de 2013

Toyota center is a great place to buy cars, if anybody looking to buy a new vehicle I will recommend this place, Paul Mochalin has been very nice employee and helpful to find me a good vehicle.

nannymac

5 de jul. de 2013

We have purchased 3 vehicles from Faulkner Toyota / Scion in the past 4 years. Friendly people & excellent customer service. We would highly recommend to both family & friends

Kayla

28 de jun. de 2013

I bought the Camry 2013 with a very good deal that made me really happy. I would like to introduce you to the Faulkner Toyota Trevose. Jason Brown did very good job. He did what he agreed while we were negotiating over the phone before coming to pick up the car. It is not the biggest dealer around the Philadelphia area. However, it gave me the best price that no other dealers could beat it. I am happy about the car and thanks for Jason.

Joni

12 de jun. de 2013

We bought a Certified used Rav4 from Faulkner; we live in Western Montgomery County, so for me to make such a long trip to a dealership MUST be worth it!! Steve Egrie, the Used Car Mgr, and Joe were FABULOUS to deal with !!! We didn't feel like they were going to deceive us, like many car dealerships do. They clearly verified that the car passed the Toyota Used Certification test, and we felt we got a VERY fair price!! Also, when we came back to pick up the car, we were taken care of. The Dealership is immaculately clean and very modern. Also, another trip, we made to have our door repaired under warranty for our 2008 Sienna, which we purchased from another dealership; Steve arranged for the repair with his Service Mgr; not a penny out of our pocket; parts were ordered; service was very efficient. I honestly cannot say enough good things about Steve, and his team. I have recommended 2 people to them and would continue to do so. PS- I was in Retail Mgmt for over 25 years, and I'm one tough cookie; I don't hand out compliments such as this without being deserved!

Matt

9 de may. de 2013

I was staying in a hotel in downtown philly and wanted to take a train to the dealer so that I could drive home the car I wanted. Paul explained where to go and was waiting for me at the station. The car was available at the cars.com online price, no nonsense. Arranging financing was very easy and they shopped for competitive rates for mw. No pressure from anyone at any time and I asked a lot of questions. It's clear that they sell a lot of cars and it's because they do a good job.

Joe Mac

17 de abr. de 2013

'd like to thank Paul Mochalln, my sales rep on my purchase of 2011 Camry. He was very upfront on everything I asked him, no nonsense or high pressure sales pitch to make a deal immediately. I Had asked to test drive two particular cars I had picked out, He said no problem and proceeded to get keys for both vehicles. My test drive on the first car was fine but the route I had taken was jammed with traffic and took longer to get back to the dealership, when I arrived Paul was waiting and asked how was the car, I told him and also stated that traffic was backed up. He suggested a different route where I could really get a feel for the car. Well the ride went well, the conversation and experience of discussing the car and what I wanted went even better. No major haggling or misinformation, He listened to me and presented me with a figure I discussed what I thought i would need, and between Paul & management we had a fair deal....... It was a pleasant experience dealing with Paul & Faulkner Toyota.

Fred Menschner

11 de abr. de 2013

Our experience with Joesph kontz and Faulkner Toyota Scion was outstanding.. We thoroughly enjoyed Joe's customer skills and his friendly attiude.. Joe provided us with a no-nonsense deal and a very good trade-in value. Joe completed the paperwork and had the vehicle cleaned and fueled in record time..We will gladly recommend Joe and Faulkner Toyota Scion to all our friends. Thanks.. Fred & Carol Menschner.

kovty

8 de abr. de 2013

It was the easiest way to make a good deal! No games, no presser. Peaple are so nice and friendly. Car was as discribed, no surprises.

Great salesman

22 de mar. de 2013

My salesman Dennis was so great....He help me with everything.If you need to buy a car go seehim....I love the car he got me in.......

BRUCE GLANTZ

18 de mar. de 2013

Very good people!! They are very help full. I got my car which the arrange from somewhere as the promised me and on time.

Dave NJ

14 de mar. de 2013

I live in New Jersey and was having a difficult time finding the vehicle I wanted in New Jersey due to storm Sandy. I found the truck I needed at Faulkner and delt with them almost exclusively by phone and email. Once the price was struck and date for pick up was made, the rest came easy. Faulkner took care of all needs including delivery which went without a hitch. I'm a long time Toyota customer with three dealerships close to my home. Faulker did an exceptional job and I will consider making the trip again when buying my next toyota.

Steve 61

21 de dic. de 2012

Outstanding from point of contact to end of sale... Patty in internet sales was superb, outlinedthe features of the L and LE models, and provided honest, out the door pricing in a calm, organized manner. Sales Rep Mike Steinberg was very professional and accomodating, Sales ManagerJames agreed to our final offer, and Finance Manager Dawn was a doll, knowledgable aboutthe car, and kind enough to give my wife a hands-on orientation to all the cars' controls.We went to other dealers in the area, but Faulkner Toyota Trevose out performed the other dealers and exceeded all our expectations. We will definitely be return customers, and will recommend themto our friends and family.

alanp46

18 de dic. de 2012

I needed to trade in my 2005 Subaru Baja for a larger vehicle. Did some research on used Toyota FJ Cruisers and came up with 3 good choices. I contacted each of the dealers via internet. All three dealers called, but only two left messages. I decided to go do the online trade-in forms for all three. Faulkner came in lower than the other two, but they seemed most interested in meeting. Went to the dealership on Saturday and met with Joe. After the normal give and take, Joe gave me what I wanted on the trade-in and I gave him what he wanted on the the price. Joe was friendly and reasonable. All in all, my experience at Faulkner was excellent. I got a good used vehicle at a decent price and a good trade-in deal from my Baja. Would highly recommend Faulkner Toyota and Joe in particular.

Camry

22 de nov. de 2012

I requested a quote for 2012 Camry Hybrid LE on two different occasion without any success. I end up buying from another dealer. No one from the dealer call or email. I guess my business is not good enough.

Katie G

21 de nov. de 2012

I went to Faulkner to hand in my current Rav4 lease and see what options I had for a new one. Steve, the service manager, introduced me to Bruce. He was great and worked with us to get what I wanted. They were able to take care of my old lease with no problems and put me into my new car for a good price. Everyone there was really helpful and very nice, I highly recommend Bruce, Jason

KathyK

9 de oct. de 2012

Dealership pleasure to deal with, especially Joe Kontz.

ultrspark5

4 de oct. de 2012

I had very bad car buying experience with this dealer, after buying the new car with them to finish required paper work we were called multiple times to dealership to sign the missing papers it because of the salesman's negligence every time one document was missed to get our signature it took four visits to finalize a car purchase, salesman did not explain about the new car factory warranty he almost said it is useless was pushing me to buy the extended warranty and overcharged on it for the brand new car,requested them to cancel the extended warranty on the second day of purchase itself but they declined to cancel it, i was asked to talk to multiple peoples nothing happened no one helped and was treated badly, i had to cancel on my own by calling Toyota itself paid cancellation charges on it and lost taxes paid on it, fyi same level of extended warranty i was offered for half the price from other reputed Toyota dealer, only positive side is given better price on the car but they tried to make the difference on the extended warranty. i wouldn't go again.

jamiecessa

22 de sep. de 2012

I went to a few dealerships to see the car I knew I wanted. I bought my first car from Faulkner and wanted to give them the first chance at my sale. Initially I dealt with Marc and Jason, who were both exceedingly friendly and gave me a solid price. I explored my options and got a lower price from another dealer. I came back one more time to see if they could beat the price and dealt with Bruce and, again, Jason. They came down from their original quote by a significant amount and I bought that day. Both Marc and Bruce were really great to work with and were respectful with my financial concerns. Bruce even went so far as to help me out while negotiating with my car insurance provider. I am glad that I went back and was able to purchase my car from Faulkner.

Gater

13 de sep. de 2012

We purchased our new Toyota Siena from Faukner Toyota with the help of Bruce Glantz. We were in need of a mini-van, but weren't sold on getting a mini-van. Also, we weren't sure which brand to buy. So, we shopped the various dealers/brands and came right back to Bruce at Faukner Toyota. He was very patient and worked hard to make sure we had what we wanted for the price we wanted. He was very knowledgeable and made sure that I had all the answers to make a educated decision on which vehicle to purchase. We purchased the Siena XLE AWD because we wanted the reliability of AWD. Toyota is the only mini-van with AWD. We love the car and have been very happy with the follow-up/service by Bruce even after the purchase.

2nd Highlander

7 de sep. de 2012

I bought my first highlander a few years back. Bruce Glantz at Faulkner as able to find me the perfect upgrade and got me an excellent deal with a fair trade-in. The entire process was straight-forward, honest, and I left completely satisfied with the exchange.

Country Livin'

2 de sep. de 2012

We just purchased a Toyota Highlander Limited from Bruce at Faulkner Toyota. As our car was a demo, Bruce was ready with the car's history (reassurance that the car had been well treated during it's inital use) and very knowledgable about the car and features. He had a test drive route worked out which kept me from needing to exit onto Roosevelt Blvd which made me more comfortable test driving the car. Financing was quick and easy, tag transfer too, and car is immaculate. We are both very happy with our car and the experience.

Leigh Ann

24 de ago. de 2012

Our salesman was Bruce Glantz and I must say that he was outstanding! I've never felt more comfortable and satisfied with a car sale then I did the other day. It was perfect and I highly recommend him to others out there looking to buy or lease Toyota.

Happy Mom

14 de ago. de 2012

Il try to keep this short Having just paid off my 2007 Camry in April 2012, I was not in the market to purchase a car. However due to unforeseen circumstances I tragically lost my fianca month ago and was stuck with a vehicle that had a considerable balance left in my name. Drawn in by a ey wel offer you more than your camry trade is worth ad!ooking to trade in both cars..I visited a Toyota dealership located 4.5 miles from home. Got there and of course it was a whole different ball game. Given my situation, I was not in the mood for the salesman pitch. I had a situation, I needed to resolve it. WHAT CAN YOU DO?!!! Having purchased many cars Ie been down this road and know the game. NEEDLESS TO SA, NO DEAL!--------went home, did some online research that night--------- I made a decision to go to Faulkner since they dealt directly with the 2 makes of cars I needed to trade in. It Sat. 4pm, I traveling 30 miles from my house! Thinking they closed at 6pm. I called and spoke to a sales agent explaining my needs. Joe Kontz took some info over the phone and greeted me at the door when I arrived. Joe could not have been more accommodating. #1 the office closes at 5p. I received a fair deal for my trades AND was offered a vehicle FAR superior to the car they tried to offer me at the other dealership. He literally stayed 2 hours AFTER CLOSING with the lights off and doors locked to manage my transaction. And assisted me in transitioning to the new vehicle in the POURING rain even locked in my daughter car seat for me! Business is always business and even given my situation, I expected nothing less. Although I was very overwhelmed with my personal life, I honestly felt very confident as a customer in Joe hands. At no point was I overwhelmed by any decisions, nor did I feel pressured into accepting terms I didn understand. Joe did not try to haggle me or give me the run around by throwing a bunch of numbers my way. If I ever in the market again I WILL contact Joe Kontz directly. Or certainly refer anyone I know his way. He was a delight and pleasure to work with. I sure the other agents are just as nice but I SO happy he was the sales person who answered the page for service when I called!

New Toyota Owner

2 de ago. de 2012

Wasn't in the market for a Toyota. Test drove one and bought it the same day. Very happy with the price, people and the car!

Carrie

24 de jun. de 2012

I came in on June 23rd and was greeted by Joe. He was professional and not pushy . He gave me the keys and said go take the 4 Runner for a ride. This was a pleasant suprise, any where else they sit in the passenger seat trying to sell while you are trying to test drive.I was sold after driving it and no pushy sales man next to me making me decide.Joe made buying this car a great experience and easy. Anyone looking to buy a car go in and ask for Joe , you will be just as happy as I was.

Jrbrplus4

14 de jun. de 2012

We just bought a Toyota Rav 4 and we had a wonderful experience. We dealt with Chris Hall & Joe Kontz. They were very knowledgeable and answered all our questions and didn't rush us. I even stopped back a few days later and Joe helped me set up the bluetooth in the car. I would definitely recommend them to others.

Benjamin

7 de jun. de 2012

Great car. They worked wonders with my less than perfect credit. Joe Kontz really knows what he's doing.

Love Toyotas

26 de may. de 2012

Fantastic dealership and salesperson. We will definitely return when we are ready to trade up to a 2013 Toyota Corolla

New Car Looking

26 de abr. de 2012

I had a man named: Marc Handelsman and he was very good, very articulate and extremely honest and straight-forward with me..He knew his Toyotas well..

New car owner

24 de mar. de 2012

Just bought a car from this place !!! Our sales guy Paul (Pavel) was incredibly nice and so easy to work with. I highly recommend this place for anyone looking to buy a new car

fed up with ahole dealers

19 de mar. de 2012

Awsome dealer, doesn't act like your best friend for the day. Makes the deal easy and as quick as possible. No back and forth between you and the sales manager. Very different from every other dealer I have had experience with. They should all be like this!!

Brooks

19 de mar. de 2012

I was shopping for a pre-owned Avalon and contacted Faulkner Toyota. I didn't purchase a vehicle from them, but it had nothing to do with how they treated me. Both Chris and Tim were wonderful to deal with. They never pressured me and made my decision very difficult. The only reason I didn't buy from them was the distance. I would recommend Faulkner Toyota to anyone looking for a car.

Toyota Man

2 de mar. de 2012

I was looking to buy a used Prius. I live about 40+ miles from dealership so not convenient to drive around searching for a car. The website showed me everything I need to know about the car. After a few chat messages, I PURCHASED the car right then sight unseen. It had all the features i wanted plus some & the price was second to none I had researched. The car's condition was in better shape than I could have imagined. Just terrific people at Faulkner!!

masoodbaboo

11 de feb. de 2012

I bought my 2011 Toyota Corolla LE at this dealer. I had gotten the internet quote which was very good. Yet when I got there I was able to negotiate and got very good price. The salesman was very friendly and very helpful. The entire staff was very friendly.

Car Owner

3 de feb. de 2012

Purchased a new car from this dealership. We got the car in the price that we needed. Paul was an amazing sales person. The whole process was quick, fast and customer service was excellent. Thanks!!

Hot Rod

29 de ene. de 2012

Excellent customer service!!!!! Chad Evett was very patient explaining all the details about the car and extremely helpful showing me how to operate all the gadgets.

Steve

26 de ene. de 2012

Of all the car-buying experiences Ie had, this was the best. Salesman Joe Kontz was knowledgeable and made the whole experience fast and enjoyable. The whole process took about an hour and I was driving off the lot in my new certified Toyota Tacoma. When it time to trade Il be back to Faulkner. Nice job Joe!

Serious Driver

21 de ene. de 2012

I bought a new Rav4 today and Faulkner Toyota made everything run very smoothly. The whole team was very knowledgeable and helpful. I was quite pleased with the deal I received and getting all the paperwork done in a timely fashion. You will be happy with Faulkner Toyota too!

Buyer

4 de ene. de 2012

Excellent Service and Great Attention to detail. Well informed and extremely personable. Overall very comfortable and positive experience, didnt feel like business at all.

meltf

25 de dic. de 2011

I was from New York to come to Faulkner Toyota Scion dealer for 2011 Venza. The salesman Michael Steinberg gave me a very good price toward a fully loaded demo car. It's my dream car and they've prepared the car in top shape. We only communicated with Mike over phone and email for a few days before my heading over to pick up the car with the sweat deal. The transaction only take a little time. Mike is a very nice and patient salesman. No sales pressure felt like from a lot other places. Everything goes very smoothly, kind of surprise to me actually. Just cannot imagine I was purchasing a car, not a toy. It was too simple to be true. But I could convince myself that it was true when I touched the comfy leather chair in my new Venza on my way back. I really enjoy the purchase experience and want to share my story with those potential buyers. I highly recommend this dealership and would like to deal with Mike in the future. My friends have already been in interest now.

Law enforcement

5 de dic. de 2011

James Casey is a very friendly, knowledgeable sales person. Very good experience. I have been dealing with Faulkner Toyota for over 15 years. Never a problem.

amhays

5 de dic. de 2011

my husband bought a used Escalade for me from Joey Kontz and it was awesome. It is the perfect car for me and I am proud to drive it. Thanks for the great price Faulkner!

Excited about car

4 de dic. de 2011

Just purchased a used car we first saw on the internet. Great follow-up and service by our salesperson Paul. Price was great. Looking forward to enjoying our car.

5somepro

3 de dic. de 2011

It was a pleasure from the first step in the door, my wife and I went in with an idea of what we wanted in price and model. Joe K. was our salesman and did a great job pointing us in the direction we needed to go, he gave us the time and space to make our own decision and answered all our questions without hesitation. I would recommend this dealership to anyone looking to get a car new or used, they made us feel right at home.

Macik

3 de dic. de 2011

Searched on-line and went to dealership to look at the vehicles. Friendly service, cars on lot were cars on-line. Salesman was Joe Kontz - very knowledgeable and friendly.

Elizabeth

1 de dic. de 2011

Very pleasant experience. Very thourough.Good service.

Prius Owner

30 de nov. de 2011

I brought my 2004 Prius in for service and left with a new 2011 Prius without shopping other dealerships. I and my family have purchased vehicles from Faulkner for many years. Sales and service and other staff have always been helpful and courteous. One of the most important things to me when purchasing a car is how I am treated after the purchase. Faulkner's service is superb in that respect and that's why I will continue to shop there for future Toyotas. I love the Prius, too. You can't go wrong between the product and the dealership.

Rav4 Lover

29 de nov. de 2011

I called on Monday morning to see if the Certified Rav4 was still available. When the answer was yes, we made a deal pleasing to me over the phone. Because I live 2 hrs. away from the dealership, pickup was going to be difficult. However, Joe Kontz stepped in and delivered my Rav4 right to my door. Paperwork was very simple with Joe. He took my Rav4 trade-in back with him. I have bought many vehicles in the past; however, this purchase was the best ever. I would advise anyone to look at this dealership's commitment to customer service. They went far beyond my expectations by going above and beyond.

Car Lover

29 de nov. de 2011

The team at Faulkner Toyota were very accommodating. No pressure sales. A very special thank you to Joe Kontz for delivery of my Toyota right to my home, over 120 miles one way, and picking up my trade-in all on the same day of purchase. This takes customer service to a whole new level for me. Looking forward to dealing with Faulkner Toyota again, as this was a Too Good To Be True Transaction which actually was True.

Chester The Bulldog

28 de nov. de 2011

My wife and I had a great experience purchasing our new 2011 Toyota Highlander Limited. Tim was very professional in dealing with us throughout the whole process. It even worked out that there was a luncheon occurring in the dealership and we were invited to have lunch. Even though the dealership was under going construction, it was nicer than most dealership's that we have visited. Ask for Tim or Chris. Worth the Trip!

Love Rav4

25 de nov. de 2011

I dropped by Faulkner Toyota to trade in my leased vehicle. Very nice, easy process. Drove off with a brand new Rav-4

Jetta fan

19 de nov. de 2011

We recently moved to Philadelphia from Australia and had an excellent experience in purchasing a second hand car from Joey Kontz at Faulkner Toyota. Joey was helpful, informative, organised and reliable. As we moved here on a military exchange, we will be replaced in 3 years time and Joey will certainly be recommended to my replacement and indeed any friends or colleauges in the market for a vehicle. Joey is an excellent asset to the Faulkner group. Thank you for such a pleasant and professional buying experience.

KrisSirbak

18 de nov. de 2011

Joe Kontz was very professional and efficient. My fiance and I are extremely satisfied with our purchase! Not only have I recommended my brother to Joe but I will continue to recommend people to him and Faulkner. Thank you Joe and Faulkner for making the scare of car buying a pleasurable experience!

kristensirbak

17 de nov. de 2011

Joe Kontz was extremely professional and efficient. My fiance and I were extremely satifised with our experience and purchase. I have sent him another referral and plan to send more. Thank you Joe and Faulkner for making the scare of car buying a pleasurable experience!

SethS

16 de nov. de 2011

Sometime we are not prepared for the worst of things, as I was not when my car was totaled. I was on a budget, have average credit and could only afford a minimal monthly payment...with all these obstacles, a very knowledgeable Joseph Kontz assisted above and beyond! I loved a Jeep Liberty they had on lot, and everyone at the dealership: from business managers, other sales representatives, passersby and again Joseph....the team at Faulkner met everything I asked for and I left with an excellent car! So, I highly recommend this dealership to anyone in the marlet looking to a used, or new car.

cigarman

16 de nov. de 2011

i purchased a used toyota camry today. No pressure from the salesman paul. Sales manager & credit manager were easy to work with. I am very happy with the car & the service.

montecarlo

15 de nov. de 2011

From my first contact via telephone i was impressed with salesman Stu Saull he came across as a down to earth straight shooter. Upon arrival at the dealership Stu was quite busy but never let us feel ignored, the deal went smoothly and i felt i got a good value for my money.i would not hesitate to reccomend Stu as a go to guy if you plan on buyinmg a car from this dealership.

Wrench turner

9 de nov. de 2011

I have been looking for a certified pre-owned tacoma for a fewmonths now and the build i want was hard to find. I found the vehilce at Faulkner Toyota and contacted them immediately. The sale manager, Chris Hall answered the csll and informed me the vehicle was currently out for detail but assured me the truck was still available. I told him i would be coming from a distance. While i was on my way in, Chris sent me a picture message of the truck. I thought that was awesome bc I have dealt with places before who told me the car i wanted was on the lot and when i arrived they said it "just sold". I will recommend this place to anyone looking for a vehicle.

Kathy

8 de nov. de 2011

I was taken to Faulkner by a friend who always purchases his cars there. James Casey was our sales rep, who was friendly and professional. James was a great listener, which is rare trait in sales people. He helped put me in the car I wanted and he and Chris McShea convinced me to try to go through them for financing, which I did, and they wound up getting me a better rate than my credit union. I would definitely recommend this dealership to friends and family.

Un-customer

23 de sep. de 2011

We were in the market for a slightly used Toyota and have checked cars.com for prices and availability. That's how we ended up going to this dealership. First, they did not have any price listed on the cars. Second, when asked about the price, the sales rep gave us a price that was $1,000 higher than the price on cars.com. Now here's their arguments: 1. the sales reps don't have access to the internet pricing (Comment: Really???? Why wouldn't they have access to the pricing of a product they are selling??? Plus, the internet is pretty much free nowadays... so if it's public info, then they should know it!) 2. that web price is a special that they must have just put on (Comment: No, it was not. The price was lowered at least 2 weeks before! We know, we've been monitoring it.) Suffice to say, it was all downhill from there. They kept us waiting for hours to "evaluate" the trade-in and tried to lowball us to no end. After that, the sales rep left w/o a word and the Used Cars Manager took over. His tactic was to push us into giving him a monthly payment we can afford. Why is that any of their business? We were there to discuss prices, not what we can and cannot afford. Let us worry about that! After we politely told him that approach would not work with us several times, we have walked out without buying anything. We felt disrespected throughout this whole process. So again, STAY AWAY! There are plenty of dealers out there. In fact, we bought a Toyota shortly after. At a much better price and dealing with really nice people!