Thaddeus

22 de dic. de 2015

Matt was friendly, helpful and made the entire cars buying process easy. I would definitely purchase a car from him and their staff again.

Charles

22 de dic. de 2015

Complete checkup on the car. I appreciate knowing what has to be done in the future. I am always treated with courtesy and respect.

Jonathan

22 de dic. de 2015

I was really impressed. The entire dealership was extremely helpful. From Shauna getting me my gift cards, Shane taking care of my service and applying a coupon and getting my tires to Bruce bailing me out with a loaner car that I didn't request in advance. Really impressed with the quality of the service at Faulkner.

jrich70

16 de dic. de 2015

Have nothing but positive reviews. Great price, and excellent staff. I would recommend this dealership to anyone looking for a Volkswagen in central Pennsylvania. Excellent

John

12 de dic. de 2015

I like that Jodie wasn't ready to give up on helping me find a car. Jodie is an amazing person to work with.

Ann

10 de dic. de 2015

I was very impressed with the professionalism and friendliness of everyone with whom I came into contact. As you can see above, I would recommend you, highly. Bruce Stank in the service department was especially well appreciated by myself and my wife.

Richard

9 de dic. de 2015

Very professional, expert, responsive, quick. The new facility is very impressive, with comfortable waiting furniture, coffee service, and customer WIFI!!!

Alan

8 de dic. de 2015

I took my daughters 2009 Jetta SE 2.5 in for a 90K service and Transmission flush. From the time I arrived they handled the service professionally and gave me a loaner as it would take several hours for this service.

Kristina

8 de dic. de 2015

Friendly staff. Comfortable waiting area. Took longer than I expected for service. 2 3/4 hours for a state inspection seems too long, although I know there were issues with the emissions printer.

ncdragon1976

2 de dic. de 2015

Jodie was absolutely wonderful. Very helpful and informative. Also very down to earth and approachable. We appreciated her sincerity. The facility was very clean and state of the art.

Elmer

2 de dic. de 2015

Everyone was friendly, all my questions were answered, but most important a dealership who really understood how important my time is.

Carie

2 de dic. de 2015

Jodi was absolutely wonderful. Very helpful and informative. Also very down to earth and approachable. We appreciated her sincerity. She will be our "go to" contact for anything else that we need. Also the facility was very clean and state of the art. They offered us coffee or water while we waited. Was a great experience.

Erin

29 de nov. de 2015

Great car buying experience. Everybody was friendly, fast and efficient. Everyone was very accommodating to our schedule and our family.

VW

27 de nov. de 2015

I really liked the car (GTI) and I was willing to travel 100 miles. I got in touch with them they agreed on the price and I gave them my credit card for deposit. I was all exited and happy after long search for the perfect car.Few hours before my arrival at the dealership I got a phono call from Sales Manager (Mr. Brian Price) who stated that to get the price that I want I will have to Finance through them or pay additional $1000. Same sales Manager who was aware that I'm going to finance the car with my bank not VW once he was taking my credit card info over the phone few days earlier. BE AWARE this dealer is a perfect example of Unfair sales practices!!! I assume they reached monthly goal of selling cars and realized that they can sell my car at the better price.I will do everything in my power to warn prospective buyers - do not do business with VW Faulkner don't waist your time!

Michael

24 de nov. de 2015

Very friendly, clean and easy place to visit. They explained all the repairs and even texted me a video of the car as it was explained by the mechanic.

Dennis

24 de nov. de 2015

personality welcoming and helpful from beginning to end of service on 60,000 mile service callgood video on my car being serviced.

John

23 de nov. de 2015

Shane ROCKS!!!!! He made servicing my car hassle free. I would recommend Faulkner VW to anyone who wants treated right.

Tracey

23 de nov. de 2015

I got an appointment the same day I called. I got there at 4pm and was done by 4:30. The tech that talked to me was very nice and told me exactly what they did.

Peter John

22 de nov. de 2015

The video showing the underside of my car--I never saw anything quite like that before. Very thorough presentation too. Thanks!

Carlos

21 de nov. de 2015

Great service and very helpful. The staff were very helpful and nice I would recommend this dealership. They also ask me did I want anything else done on my car and that was very nice.

Douglas

21 de nov. de 2015

People very nice. Washing was cleaner with new machine.We have now killed 20.mice that tried to eat our passat engine.

James

20 de nov. de 2015

Nice facility, knowledgeable salesman. (Ryan) Great car at a great price! Super clean, high quality useducation cars made my choice an easy one.

VW Owner

20 de nov. de 2015

Couldn't ask for a more helpful and accommodating staff. These guys really do it right.

Happy Groovin!

19 de nov. de 2015

Needed an oil change. Went to new local VW dealer in Mechanicsburg. Could not have gotten better service. Highly recommended.

Saunda

19 de nov. de 2015

Saturday appointment for inspection. Treated courteously. Estimate for repairs given and explained without even having to ask. Work was done quickly, video explaining work needed was helpful

Scott

19 de nov. de 2015

Service was quick, communication excellent. Great job all around. Text and video of service was very impressive. Continue the great work. Thanks.

VW Lover

19 de nov. de 2015

Brought my Jetta in for service and they could not have been more helpful. I would never hesitate bringing my vehicles back to these guys. Highly-recommend them if you need to have your car looked at!

Only ever owned a VW!

18 de nov. de 2015

I have only driven VW's and this dealer has a beautiful facility, great staff and wonderful service department. Would recommend to anyone looking to get their VW serviced or to purchase a VW!

kemper915

8 de nov. de 2015

Jodie Payne is fabulous! She always goes above and beyond to make sure we are happy. This time she worked with my husband to surprise me with a car that I fell in love with on the showroom floor. I thank EVERYONE there that helped Jodie and my husband make this happen. I am incredibly happy!

Paulypf77

2 de nov. de 2015

I had a great experience buying my first Volkswagen. It was clear that they were attentive to what I needed. I would recommend this dealership to anyone.

agb0521

13 de oct. de 2015

I purchased a used 2008 WRX from Faulkner in October 2014. I made my first payment before I was even able to drive my car off the lot, due to lack of title. I purchased the extended warranty, which is a joke and a large waste of money. Two months after purchase, I found through another dealership that my car was sold to me with the fan hose and A/C cable disconnected, causing my car to overheat, costing me over $200.00 to repair. My fiance' brought in his new 2015 STI for repairs, and he was charged $465 for parts and labor that should have been covered under warranty. The car was also marked in the Subaru system because we installed Hella horns and a new stereo system, and we warned that we should have them install all parts due to warranty issues. This is against the law, and has been reported to both BBB and Subaru of America. I highly recommend that you do not purchase your vehicle from this location, for the customer service department is beyond rude and hard to work with. Service after the sale is not their main priority, and I refuse to deal with ANY Faulkner location because of all the issues we have encountered. NO STARS.

Beetle girl 14

11 de ago. de 2015

Jodie was on top of things but not pushy. Found the exact car I wanted. She was very knowledgeable and made the experience fun as well. Cory was patient, personable and very professional. They Both went out of their way to make my car buying experience very pleasant and wanted me to be very happy with my purchase. They did a great job...I'm thrilled with my new VW Beetle Convertible!

Steve

8 de jul. de 2015

As a single father of 3 kids who are very active, I needed to upgrade from a small sedan to a more roomy SUV. I found a Honda Pilot being sold through Faulkner VW that had very low mileage and a good price so I decided to trade my car in and go for the Pilot. Jodie was probably the best person I have ever dealt with in purchasing a car. It did not feel at all like the typical "salesperson" that we all hear about. She was honest, friendly and very easy to talk to. Looking back, I probably could have gotten more for my trade based on the blue book value but all the positive aspects to the transaction greatly outweigh that part. Ed Post was also wonderful to work with on the finance piece. He wasn't pushy or trying to get me to spend money on waste. He explained what was available and allowed me to make a decision without pressure. Overall, it was definitely a great experience.

Rdriscjr

3 de jul. de 2015

We had researched online prior to making contact with Faulkner VW so we had a solid idea of what we wanted when we walked in. Ryan was extremely helpful with everything and especially with explaining leasing to us since we have never before leased a vehicle. Everyone that we dealt with throughout the process was very couteous, patient, helpful, and an absolute pleasure to talk to and deal with. Ryan is a meticulous sales representative who worked hard to make sure that everything was perfect with our new Passat. This was the best experience that I've ever had with an automobile purchase.

Wilma

18 de feb. de 2015

Other than knowing that I wanted a Volkswagen, I was only sure of what I didn't want when I entered the dealership. Ryan was very patient and helpful in narrowing down what would work best for me. He was also very patient while I figured out how I wanted to handle the financing. It also impressed me when he stressed the fact that Faulkner wants customers to have a great driving experience, not just a great buying experience. So far, it's been just that.

Jbuehler

27 de nov. de 2013

What a great experience in buying a vehicle. I am the type of consumer who extensively researches products before ever buying.When it came to a brand of vehicle I had no previous experience with it was nice to have a knowledgable staff for answers the internet just couldn't provide.The staff totally understood my conservativeness and always let me test drive different models to narrow my search with no pressure sales. They were informative, and provided me with comparisons and purchase breakdowns and incentives to maximize my overall value and helped me to get the car model and package I desired.Ian and Mark were an awesome team that helped me through out my car buying experience. I would encourage anyone who is in the market for a new vehicle to look for this dealership for a great buying experience.

dnj718

14 de nov. de 2013

Outstanding experience! No pressure for my wife and I from our sales guy Ian ad we walked away with two vehicles and much more than we were looking for at a very reasonable price!

bruceGordon416

5 de nov. de 2013

My first visit to CVM Subaru was at the end of this pas summer. Jessica Evans assisted my family with professionalism even though I was just starting my search at the time for a car for my son. She was pleasant, not pushy, respectful, and was very knowledgeable on the vehicles. At no time did she ever talk down to us. When i was ready to purchase a car I contacted her and she provided prompt follow up with zero typical sales tactics. Upon scheduling and appointment to drive the car she was unable to be there so Zack Beishline assisted us. At no time did he try to rush us or just "get the sale done." He picked up and was as professional and polite as they come. Upon doing the paperwork to complete the sale Cory Wright was on top of things and very respectful to my wife and son. I would recommend Jess or Zack to any of my friends or family. The process was about as painless as it could be and was actually very positive.

bonnieww

28 de oct. de 2013

CVM VW is just the absolute best. Between my Husband and I we have purchase 5 VW's over the last 11 years. I have dealt with Mark Heverling the VW Manager with my new car and also my last car. He is without a doubt a wonderful person to deal with. My most recent car sales person Leigh Miller is also the best. Between the both of them they made my most recent car experience wonderful and fun. I cannot say enough about either one of them. Needless to say we will continue getting our future vehicles from CVM VW. Bonnie

KrystaKyle

24 de oct. de 2013

My fiance and I were in a tight spot. We had leased a car that we really loved, and found out we were pregnant a month after. We needed a much different vehicle at a much different price.The negative equity we owed was outrageous and we ran out of options fast. Ian and Monique did they best they could to help us. Our payment was lowered by about $40 and we got the space we needed. We didn't end up with a perfect scenario, but it could have been worse. Looking forward to dealing with Ian in the future.

mkw5001

30 de sep. de 2013

Cumberland Valley Motors VW Subaru is a TOP NOTCH business which prides itself in premier customer service and satisfaction. My CVM experience was INCREDIBLE and the service was leaps and bounds above automotive dealerships I have dealt with in the past. My sales consultant, Mark Heverling, was and continues to be a valuable resource in my switch to a Jetta TDI. Mr. Heverling walked me through the various features and luxuries of my new ride and helped me to sync my devices. I can fully attest to the fact that my customer satisfaction is through the roof. Monique Ullom should be proud of Team CVM. Her staff is polite, pleasant, and brings a smile to the customers face. They really do provide 'more smiles per mile.' I could not be more happy with my classy white Jetta TDI!

uncthfan

28 de ago. de 2013

The salesman was friendly and helpful, aren't they all? But, buyer beware - the financing department will keep trying to get more money out of you to the point where this dealership still owes me $50 and now I'm getting the voice mail run around. Do yourself a favor IF you decide to buy here - get your financing with your own bank.

kelseycostanza

18 de ago. de 2013

The service at CVM was excellent! I worked with Zack Beishline, who was very friendly without being overbearing and was extraordinarily helpful in finding me a car to suit my needs. When I first came in, the car I had been looking at on the website had already been sold. That was mildly disappointing. However, Zack took my contact information and as soon as they had a vehicle that matched my specifications, he got in touch immediately. I am now the proud owner of a fantastic '05 Subaru Outback!

Christa Levin

9 de ago. de 2013

Awesome car buying experience! In and out in no time with outstanding service. Lots and lots of knowledge and experienced sales team. Third car a charm:)) thanks cvm!

Chelsietheredhead

9 de ago. de 2013

I had such a great experience buying my first brand new car! Mark was absolutely fabulous! He was very nice, and helpful! He made sure I got the car I loved!

ChristopherWilliamYoung

22 de jul. de 2013

PARTS STOLEN OR LOST OFF CAR, PARTS INSTALLED IMPROPERLY OR NOT INSTALLED AT ALL, DAMAGED CAR AND CALLED A LIAR WHEN I CONFRONTED THEM ABOUT DAMAGES TO MY CAR!!!!!Completely disgusted with how my vehicle and myself were treated.No matter how well you take care of your car and how well you know your car, they know your car better than you and will flat out call you a liar if you approach them about damages they've caused to your car. This place has THE WORST customer service of any auto dealer I have had the displeasure of working with. Should've pulled my car(which was there for 2+ months and I got a rental car for 2 days) from their service department when techs at several other dealers told me what crap work they do.Their service department of Dan Taylor, Doug Smith and General Manager Mike Page are the dream team of suck. If I were going to start a company with a goal of having horrendous customer service, I would hire them as dumbies #1, 2 and 3.I repeat, TERRIBLE EXPERIENCE WITH CVM!!!!!!!! If you have no other choice and have to go there, protect yourself. Take pictures of every square inch of your car and be prepared to fight them tooth and nail(They threatened a libel suit on me if I wrote this) if they damage your car too.-Took 2+ months to finish my car and gave me a rental for 2 days-Damaged car prior to return -left car out in rain with windows down-did not re-install parts on car that were on it prior to dropping it off for service -completely left parts off of car when it was returned-lost or stole or allowed parts to be stolen from car while it was there for 2+months-Terrible service-Terrible customer service-Terrible managerial staffI wish had I two extra hands so I could give this place four thumbs down.....This is in no way meant to scare people away.....it is simply a written review of my experience with CVM. If you decide not to go there based upon my experience, then that is a decision you have come to on your own. My experience is presented in 100% honesty and only meant to represent what could be your experience with them as well. ---------------NOT ONE WORD OF MONIQUE ULLOM'S RESPONSE IS TRUTH!!!! THEY NEVER TOUCHED THE TRANSMISSION, WE BOUGHT THE EXTENDED 7 YEAR/100,000 MILE WARRANTY WHEN WE BOUGHT THE CAR BRAND NEW (WHICH STILL HAS 2 YEARS/12K MILES LEFT ON IT), WE'RE NOT EVEN ON FACEBOOK AND WE TREAT OUR CARS BETTER THAN MOST PEOPLE TREAT THEIR OWN KIN!! SHE CLEARLY DOES NOT CARE ABOUT HER CUSTOMERS WHEN SHE ACCUSES THEM OF ABUSING THEIR OWN VEHICLES AND THEN THREATENS THEM WITH LAWSUITS, CALLS THEM LIARS AND EXTORTIONISTS AND WRITES COMPLETELY FALSE AND INACCURATE RESPONSES TO 100% HONEST REVIEWS THAT HER CUSTOMERS WRITE. HOW CAN YOU TRUST HER COMPANY TO WORK ON YOUR VEHICLE WHEN SHE HERSELF LIES OUT OF HER FINGERS IN RESPONSE TO REVIEWS OF HER COMPANY?----------------------

lcmorton

20 de jul. de 2013

CVM motors was very efficient and quick at getting me my car. I was out of state so they knew i wouldn't be returning for service and still took care of me very well. would definitely recommend them for a new car purchase.

Hagus

14 de jul. de 2013

Tom Hoffman was very knowledgeable about all the Subarus we looked at on the lot. He was patient with all our questions and actually a fun guy to work with. In fact, everyone at CVM is friendly and knowledgeable. The manager was great at explaining everything to us. We will definitely visit CVM Subaru again when (and if) we ever need a car again. It was great experience from start to finish!Roy and Ginnie Miller

Zmess

29 de jun. de 2013

After an awful experience at another dealership, I called on Jessica Evans at CVM. I am extremely glad I did. Jess was extremely helpful and friendly, always seeming to have my best interests in mind. I give Jessica and CVM my absolute endorsement.

Hollylodge

25 de jun. de 2013

This is our fourth purchase from this dealership... and this was our best experience yet ! We are thrilled with our new car and our salesperson, Leigh Miller was very friendly and courteous. Never once did we feel pressured... she answered our questions, and listened to our needs. She seemed very genuine and was committed to make our buying experience everything we expected... and more. Leigh is an exceptional salesperson, and we can't say enough good things about her, and how happy we are with our entire experience.

stardust7676

14 de jun. de 2013

I dont have one bad thing to say about any of the people at Cumberland Valley Volkswagen. Bart, Jay and Leigh scored high in my book and the first place I am going to look when I am ready for another car is CVM. Leigh- went out of her way to make things convenient for me. Bart- Gave me the more than I ever expected for my trade in and put a wheel cover on my new car and did not charge me. Jay- explained in great detail every aspect of the loan, warranty, additional options. Each of you did this with a smile and I thank you for getting me into my dream car!

uncthfan

6 de jun. de 2013

My son found a used Subaru at CVM that he liked. He already had a car and we didn't think we could finance another vehicle due the negative equity we had. CVM was really helpful and gave us a terriffic trade in value on our car. I appreciate that they helped us make our son happy by getting the car he really wanted.

papabob62

2 de jun. de 2013

Mike Ulrich was excellent with explaining differences between the models and giving technical details about the model I chose. Cindy Lacroce helped to make the care more affordable for me. Both were friendly and engaging.

johnpamac

26 de may. de 2013

My wife and I had been in the market for a 2014 Subaru Forester Limited by searching via internet. CVM had the exact car that we wanted so we called and explained that we were almost 2 hours away but they had the car we wanted. CVM gave a very fair price over the phone so we went and picked it up. While at the dealership our sales person, Mike Ulrich, took the time to go through the entire vehicle, both showing and demonstrating each feature. In a little over an hour we were able to complete the paperwork, learn the car's feature and get back on the road. By chance we had bought a used van at this same dealership in 2006, due to availability and price. They were great to deal with and when its time for my next purchase I will start at CVM.

o8hockeyfan

22 de may. de 2013

Went in to test drive a 2013 GTI. Leigh was awesome and was very easy to work with both with answering my questions, as well as when it came to negotiating the price on the car. Ended up getting a good deal on both the car and my trade in. Overall, very satisfied... would definitely recommend!

pleomorph

19 de may. de 2013

I've always had a positive experience at Cumberland Valley Motors, but was especially appreciative of the great customer service I received from Doug during my last service appointment. He's honest and compassionate about taking care of your investment, and he did not try to up-sell me on anything I did not want. Customer service like this makes me glad I purchased my vehicle at CVM. Thank you!

lsingiser

14 de may. de 2013

We felt really comfortable throughout the entire process of our first new car purchase. We love our new Impreza!Awesome service, friendly staff, overall great experience! Thank you Zack Beishline and CVM staff

arosario

15 de abr. de 2013

It's always a little scary when you find a truck on-line and take a chance that it is everything you want. We drove from Reading, PA to Mechanicsburg for this Nissan Frontier. it was exactly as advertised ! Zack & Amanda at CVM made the experience very easy and with great customer service. When I need to upgrade my Subaru, I will certainly check with CVM Subaru first choice. Thanks ! :)

johncroumer

1 de abr. de 2013

My wife and I heard very good things about cumberland valley motors, and in particular Zack, from many of our friends and family. HJowever, I can honestly say that our experience at cumberland valley motors met, and exceeded, our already high expectations. With a new baby on the way and the purchase of a new vehicle a necessity, Zack put us at ease throughout the process. He was not pushy but rather listened intently to our questions and provided thoughtful knowledgeable answers. Further, Zack and the staff patiently worked through various options on both new and used vehicles to find the situation that was best for us (and our little one). Thank you Zack and cumberland valley motors!

blakemiller91

19 de mar. de 2013

I purchased my first car and I had the most wonderful experience. They are very kind and helpful to someone like me who is new at this and needs everything explained.

cinbad3

15 de mar. de 2013

I have always been a Ford customer but was unhappy with their choices this year. I was referred to CVM by a friend and found the vehicle that had everything I was looking for ... cargo space, backseat legroom, lumbar seat, AWD, ground clearance almost as good as the SUV I was trading in, and an on-the-highway 30 mpg. All my research told me I would love the inner workings of the Outback. The salesperson was very professional and spent unrushed time with me, answering all my questions and providing the information I needed.

ashleynharris214

11 de mar. de 2013

This is the second time within a year we bought a brand new car, and both times we purchased through CVM. Our salesperson, Mark Heverling was awesome! He was very helpful in providing us the information we needed in order to purchase a new car. We trusted him and that is what made the difference in the process for us. We knew that when the time came to find another vehicle, we knew who to call...Mark!! CVM's friendly atmosphere and customer service is outstanding and definitely opened us to experience the way car buying should be. it was definitely a worry free experience! I didn't know Mark when we walked into the dealership in 2011, but now i am honored to call him a friend!i would definitely reccommend CVM and Mark to anyone and everyone looking to purchase a new/used car. and thanks to everyone at CVM my driveway looks like a Vdub ad :)Ashley/Damein Harrisproud owners of:2012 VW Passat TDI SEL2013 VW Jetta SE

Tinman67

7 de mar. de 2013

Nice job to all. Came in with no appointment, got me in and out without a fuss. Good people, nice conversations. With this level of service to a walk up, I will be back for future auto needs.

jbowes88

26 de feb. de 2013

Customer service went from best I have ever seen or encountered to the absolute worst I have ever experienced. My 2006 VW Passat was taken in for an oil pressure indicator light coming on. Dealership was unable to verify issue but did find over $1,500 of additional work that needed done. Work took forever waiting for parts but a loaner car was issued. Within 50 miles of driving after car was picked up, the vehicle left my pregnant wife and son sitting in the cold one Sunday afternoon. Car was towed back to CVM and we were basically told that the car needed a new engine and they service dept did nothing wrong. Aside from that, the two truck driver found a mechanics tool under the hood that was left there by CVM. I was told to contact VW of America, which I did. I was assured by service dept manager that they would "go to bat for me". VW of America refused to do anything. Neither did CVM. Now I was left with a $1,500 repair bill, a $100 towing bill, and a car without an engine. Cost to fix the engine originally would be " at least" $3,500, but was "over" $6,000 by the time the vehicle was looked at. I was referred to the sales department. Nothing was ever offered or prices reduced to compensate for the mistakes. In fact, I had to fight the labor charge that was accrued after the vehicle was towed back in.Experience witht he sales dept. was fine. Personally, I feel that the original repair charge should have been refunded or a discount given on a new vehicle, but again, nothing was offered.

ospydero

23 de feb. de 2013

Ms. Callahan was very knowledgeable about the Subaru line and proactive in getting me the options I wanted. This is the second time I have leased a car from CVM and would do so again. Mr. Fitting was exceptionally helpful in getting some service-related issues taken care of in a professional, friendly manner, and worked with me on my budget.

BevZ

18 de feb. de 2013

My experience with Zack was excellent. He surely has a promising future. He was outgoing, without being overbearing. He was attentive to the details (to the extent that he reminded me I might have left CD's in the car I was trading in--I had!). He was very good with managing the price/trade process, and he found just the car I wanted at another dealer and got it in for me. I'd deal with him again in a heart-beat, but of course, we know my new Subaru will be around for a while before I need a new one. This is my third new Subaru, and I'm a happy camper!

jawebster9

6 de feb. de 2013

Zack was very friendly, professional and knowledgeable. He politely listened to what our needs were and showed us several cars and their features to help us make a decision. We really enjoyed working with him and will definitely do business with Cumberland Valley Motors again. Everyone we met there was helpful and attentive to our needs.

clairebear96

5 de feb. de 2013

I am a 16 year old girl who was shopping around for her first car and wound up looking at CVM Volkswagen. Ryan did an excellent job in explaining all of my options, including showing me several used cars on the lot, as well as the 2012 Beetle. In the end, I decided that leasing a new Beetle was the best option for myself. The customer service was excellent, and the CVM employees I consulted were all knowledgeable and put up with my indecisiveness. I love my bug and am very happy with my CVM experience!

a.jones93

2 de feb. de 2013

Very helpful, especially after locking my keys in my trade-in vehicle. Very reasonable price and a great vehicle. Overall great experience and would definitely go back!

jfodness

30 de ene. de 2013

Both the sales consultant and finance officer worked late to make the deal happen. My wifes work schedule can be difficult to work around and this week was no exception. Both gentlemen were professional and helpful making the whole car purchase experience a positive one. I would highly recommend Subaru and CVM to anyone looking to purchase a new or used car. I am extremely happy with my Outback so far and am just wondering why I didn't purchase one sooner?

Carrie2528

29 de ene. de 2013

I visited CVM to inquire about a new car and was greeted by Zack immediately. As a woman shopping for a car, I always have my guard up, but I immediately knew that wasn't necessary. Zack was kind, friendly, and sincere. He held the car I was interested in, a Subaru Legacy, well past the two days I asked him to, and when I went back, I ended up leasing it. On my return visit, I had my two sons, who are teenagers. We had to wait quite a while to deal with the financial part of the lease (because of some very detail-oriented customers before us). While there, we had more fun than people are supposed to have at a car dealership. The staff, mostly Zack, was lively, kind, accommodating, and took great care of my kids. They were very well entertained. My older son said he could have stayed longer. We love our new car and can't say enough about Zack's professionalism, quality of work, and efforts to please us. I won't hesitate to have the car serviced at CVM regularly, knowing I will be welcomed and greatly considered. The next car I lease or purchase will most definitely be from CVM, and if Zack is still there, from him!

Vwgirl12

9 de ene. de 2013

I ordered my Volkswagen Passat TDI from Mark Heverling and love them both! Mark made the purchase of my new car so easy and on top of that exciting and fun! From the time I walked into the building he was friendly, warm, welcoming, and excited about helping me. I was at another VW dealer before and was treated so badly that I walked out before I could even test drive anything! I will continue to refer friends and family to do business with Mark because he treats me like a VIP every time I walk in the door. Always smiling and sweet! Thanks again Mark for making me feel so special!

fcharney

7 de ene. de 2013

We have purchased many cars in our lifetime and have worked for years in the workplace. At times there is an exceptional person you meet.... and that one person recently is Ryan. You can teach people the knowledge and facts they need to do the job but you cannot ignite the fire in their gut that makes then surpass all others in their field. Ryan is a diamond at CVM and his attention to customer service is outstanding. We have had Ryan as our salesperson at CVM for years and we always seek him out - if for some reason he is not in the showroom we will wait for his return to purchase a VW - that is because to have a gem like Ryan makes all others pale in contrast. Ryan keep up the great work and we will see you again in the future!

sarahclara21

4 de dic. de 2012

I had a convertible that I begrudgingly had to trade in so that I could get a more "family-friendly" car. I knew I wanted a dependable and somewhat sporty Subaru, so I showed up at CVM and was greeted by a young and friendly Zack. He listened to my needs and was very accommodating. I never felt pressured. Zack was very knowledgable and laid back through the whole experience of finding the right car for me and my family. By the end of the day, I was driving away in my new car. Despite the sad good-bye I had to make with my convertible, I felt confident and happy with my new Impreza. I owe this enjoyable experience to Zack. His personality, smile, and quality customer service will bring me back to CVM for my next car!

dougmac3

5 de nov. de 2012

The level of customer service and mechanical skill sets have come into question each time I have taken my daughters car in for major or minor service. I will no longer give the benefit of their word. Having grown up in a family shop I understand that customers are not always right but you try to make them happy. The first issue with this service department is there service manager or advisors are not a quality control team and do not check for quality of the work that was completed. they are busy defending their mechanics work after the service to customers on the phone. They have it backwards, the service manager should be a Master Mechanic and trained to know when his mechanics are telling him the facts/true or bull. Their attention to detail is not there and this may be because there is no quality control. My daughters 2006 Legacy GT had the turbo go bad and contaminate the engine. They had to do a complete block and turbo replacement. I inspected the vehicle after my daughter picked it up and there were obvious fasteners missing that hold the engines plastic parts down and a few weeks later a small oil leak. They installed old and unchecked parts from the used engines block on the new rebuild. One of the very hoses would later fail, they installed the old engine belts and not the newer ones that were on the failed engine. Small details add up poor results. They returned the car to my daughter with no transmission fluid showing on the stick, when my daughter got home from the shop five miles away she said it felt like the transmission was acting funny. I checked the fluid and found it so low it was not showing on the stick. (small details and big disasters) You need to know the transmission comes out of the car when the engine is removed and they allowed the fluid to leak out over night and forgot to fill it weeks later when the engine was ready to be reinstalled, they denied this but, when I asked how the fluid got out of the transmission they did not know. My first thought was if they missed the obvious and easy stuff what about the gaskets and major engine parts they installed. Fast forward 13 months and $6,000.00 later, the engine has coolant and oil leaking. The parts did not fail! The labor and skill sets that installed them failed me. They tell me their service is warranteed for 12 months. To say an engine rebuild should not leak is correct and it all depends on the mechanics skills and attention to detail. Every mechanic knows that if you do not clean the parts perfect or install the gasket correctly and know when to or not to use silicone, the part will leak or cause the engine to fail again. This rebuild should have lasted another 100K miles not 14K like in my case. I will not be taking my cars to CVM again. I did email the president of the CVM and received no response.

nnmdevitt

29 de oct. de 2012

I am a CVM VW Jetta owner and received a complimentary bottle of water from this dealer that was good for a free car wash. I took my car in the other day to be washed and Cody was incredibly friendly when I approached him to get my car washed. He immediately took it back and ran it through and when he pulled it out and looked at it, he asked if I had a few minutes, he wanted to clean the tires and rims better. He and two other workers proceeded to clean the tires perfectly AND "Squeegie" my car off so there weren't any water droplets remaining. I greatly appreciated his attention to detail and his incredible customer service for someone like myself that was just in to take advantage of a free car wash. Nowadays quality service like that is hard to find and I truly appreciate feeling like a valued client beyond the purchase of a car. Thank you CVM and thank you Cody!

eileen*

14 de ago. de 2012

Nadia is very friendly & knowlegeable. We appreciated that she gave us her best price right from the start. After checking with several other dealers, our best experience by far was with CVM, which is why we purchased our 2013 Subaru Outback there.

sayfuzzypickles

30 de jul. de 2012

I found my 2009 Ford Focus on CVM's website for a good price, went down to the dealer, was greeted by Zack, who did a great job. He was a really chill, friendly dude. After we talked about price, I explained I had just graduated, and was going to get a loan. Being extremely flexible, he let me go get my loan the next day and held onto the car for me. I didn't get as much as I was hoping on my loan, and the guys adjusted the price and still sold me the vehicle. All in all, this was my first car buying experience, and Zack, Jeff, and Kelly really made the experience so pleasant and easy. I would recommend them in a heartbeat.

Astro1807

27 de jun. de 2012

Matt Izzo was a great employee to work with. He was patient and very helpful. He was responsive to my questions and very knowledgeable. I would refer him to my friends if interested in buying a Subaru.

lawnscalper

13 de jun. de 2012

We were Fairly sure of what we wanted to look at when we first visited CVM.We had a 2007 Forester and wanted to look at the New Model.After looking at the ones on the lot,Zach came out and was very friendly and informative.Not pushy at all.We took a short ride while Tom appraised the 2007.When we got back we went over a few things and later in the week,completed the Deal and are Now Enjoying our New 2012 Forester!!Ty Zach and Tom for doin' a Great Job!!CVM Will Always be our First choice when Shopping for a New Vehicle!!

lmadison1

11 de jun. de 2012

I'm from Colorado and on my way to visit family, passing through Carlisle, Pennsylvania. My Subaru headlight went out and I was desperate to find a dealership to fix my car in 30 minutes or less before it got dark. I walked into CVM and Avan had me in and out in 20 minutes. I heard them say we have a traveler and she needs help, now. They were incredibly helpful and so wonderfully cheerful. They understood how anxious I felt. I want to thank everyone there for making me so welcome and fitting me in as soon as possible.

abbysue

8 de jun. de 2012

We went to CVM to purchase a used VW Jetta Sportwagen TDI. The customer service and buying process seemed fine, even easy, at the time -- and we got a good APR. However, we have since realized how many lies we were told. First, the internet sales person, Chip Taylor, told us the car was certified pre-owned, an assumption that we brought to the bargaining table. He also told us some false information about the financing process. Conveniently, Chip no longer works for the company, so there is no one to hold accountable. Our salesperson, Roger Sowers, told us that the tires were in the middle of their life, and that the slight shimmy we felt at high speeds would go away with new tires. All untrue. The tires needed replacing and the shimmy was the result of two bent rims. The total on these repairs will cost us $1500. UPDATE 6/25: I have changed my ratings above because CVM really came through for us. Because of the issues stated above, they went above and beyond to help us out. We live 3.5 hours away from the dealer, but they sent a driver to pick up our car, left a rental, and took it back to PA to fix the rims free of charge. They also gave us a great deal on new tires and fixed a chip in the windshield for free. The car drives wonderfully now, and we are very grateful. Thanks Jim and Dave and everyone at CVM for working with us and making sure we were happy. Even with the confusion of our actual sale, I would now recommend CVM to car buyers.

option

15 de may. de 2012

Art, Dave and the gentleman that took a test drive with me were very patient. They considered my concerns very carefully and gave me the best suggestions they could offer. They also brought in a guy from Subaru to help diagnosis the trouble. The problems are still up in the air as to whether they have been resolved. I was given instructions as to what to do to help the situation over the next 6 months. I will contact CVM at that time. Dave was super and very friendly to help me understand what was going on. Also, Rosemary is a delight. She is definitely an asset to your business!

SteelCityMama

15 de may. de 2012

Very pleased with my new car experience at CV Volkswagen. Roger took the time to learn about my family's transportation needs and went the extra mile in meeting them, even finding and retrieving the car I wanted from another area code!! (Moxie, the internet sales rep, was brilliant in making this connection.) As a single mom, it's tough to find a trustworthy car salesman, but Roger was kind and respectful and I will always be grateful. Also, thank you to Tom for handling the paperwork quickly and efficiently!

sher2lock

10 de may. de 2012

I had very positive experience at this dealership. Roger was patient and answered all of my questions. I was pleased with my trade in value. Everyone was genuinely interested in customer needs. I love my new car.

Ken7896

19 de abr. de 2012

CVM employees are always friendly and the place is very clean. It's easy to set up an appointment. Service people are willing to explain what's wrong with your car.

9999rdl

1 de abr. de 2012

We preordered an Opera Red 2012 VW Passat SEL TDI in July last year. Marc and Becky (whom we shall miss) did a GREAT job with the sale! No fake "I'll see what I can do's," or, "You're killing me here's." Tom was also very HELPFUL and not at all pushy, as I have experienced at some other dealers. The negotiated price was very good, but at the last minute I decided to trade in our 1997 Toyota T-100. The truck had the standard Toyota excessive frame rot (no love from Toyota), so I didn't expect to get anything much on trade. Erik offered much more than I expected (thank you) and Marc and Becky stuck to the negotiated price. Very HONEST! Very FAIR!I have had the car back for servicing twice since it was delivered in very late November. Avan, Jen and Amanda were SUPER! I had a great relationship built with Ben when he was the service manager and, although I have not dealt with David yet, I look forward to continuing that relationship with both Ben and David.I have not met Tammy or Monique, but the VW dealership bears witness to the success of their efforts.

Al Winey

30 de mar. de 2012

We enjoyed working with Nadia. She was very professional and informative. Our daughter had purchased a new car from her last year, so we felt comfortable with her from the moment we met her. We were disappointed that we had to wait a week to take possession of the vehicle, but that was due to a manufacturer's recall which was not a reflection upon Nadia or the dealership. Overall, it was a good experience.

sdscoble

29 de mar. de 2012

My circumstances were extremely out of the ordinary..... Nadia, made what seemed to be a mountain of difficulties, melt away. She not only displayed the utmost professionalism in making things happen for me,taking tremendous worry and concern off of my shoulders, but she displayed such a sweet and sincere gift of compassion and concern for my welfare. I know it was not easy to find me my car, but Nadia did it and she found me a car she knew I would love....and I do!!!Nadia was precious to work with and a real sweetheart. Thank you so much, Nadia. I am your customer for life!!Susan Scoble...A very happy Subaru lease customer

alice sior

28 de mar. de 2012

We've been long time returning customers. We love the man that works on our car (Dude). He is always friendly and explains things well. We dealt with Nadia Long this time. We stopped in to look, met Nadia and bought that day! She was friendly, knowledgeable and not pushy. Loved her.

myk

26 de mar. de 2012

I sent out an all hands request, via email, for my car to over a dozen dealers around the state, most dealers stated they had "excatly" what I wanted but then asked, "what is it that your looking for?" Then those dealers told me, "oh, we don't have that but how about this?" Apparently they lack the knowledge of what exactly means.CVM made my vehicle buying experience very painless and even beat the price of ZAG/Car Finder & USAA. As a person that knew excatly what I wanted before contacting any dealership, CVM understood that, unlike other dealers who were trying to "get me into any car"A special shout-out to Cory Meyers, though not a veteran sales person, he knows cars, which will only help his career in the future.

mvayda

21 de mar. de 2012

My experience with CVM has been outstanding. Initially, they went out of their way to find the exact car I was searching for - and they found it - even when several other dealers could not! I recently had to schedule a new car check up and service for an item recall. Like most people - my time is limited - so much so that sometimes its even hard to make a phone call. I actually used the online scheduling option and was provided with a response and an appointment within an hour. It was easy. Then I had a glitch and had to reschedule. Again, I did this all via the internet. The morning I dropped off my car (I was in a hurry-naturally) and I also needed a loaner car. I checked in and was provided the loaner car within 15 minutes. The loaner was a high end vehicle - very nice to drive. Since my service was routine warranty related - there was absolutely no cost. None. Zero. I expected to be called and told I needed this or that - but they never tried to upsell me. Not even when I was purchasing my new car. CVM is true to their word. They do exactly what they say they are going to do. They are efficient and effective and appreciate the value of your time.

KareyVWGolf

20 de mar. de 2012

Since I have been a customer at CVM (V.W. Service), they have provided exceptional and timely service. I have a 2003 V.W. Golf that has received all scheduled maintenence (as well as other things), since I purchased it new in '03. Everyone works consistently well together at CVM (including Enterprise employees, should you need a rental), and they have your car serviced properly by certified V.W. technicians ON TIME. The work is guaranteed. The service manager also works hard to meet customer needs. I will not be going anywhere else for my V.W. needs and will be making my next new vehicle purchase through CVM. Art Fritz, the service consultant who assisted me during my last appointment, was informative from the start, providing a detailed service explanation while answering all of my questions promptly. Thanks CVM.

SZeigler19

20 de mar. de 2012

I worked with Corey Myers to get my 2012 Beetle. He was super nice and very patient. My buying experience was fun and easy. While they were detailing my car, Corey waited with my family and before I drove it off the lot he went over every aspect of the car. It was a breath of fresh air knowing that he exactly what he was doing. I would definitely recommend coming here and to work with Corey. Plus, signing all of the papers was painless.

haroldjoe

19 de mar. de 2012

Avan did a great job with me from our very first conversation. He kept me informed of the information that was being sent to him from VW in regard to the list of repairs that were needed on my wife's car. He kept in touch and updated me on the status of those repairs. When we picked up her car, everything was done exactly as was expected. I would absolutely recommend CVM for others who are looking for quality repairs with exceptional service.

ccutch

2 de mar. de 2012

Craig C 3/2/12Nadia was great to work with. She was very friendly and helpful. Tom did a nice job with the paper work. Overall I was pleased with my purchase of a 2011 VW Routan

cpolly

27 de feb. de 2012

I would absolutely recommend CVM and Roger Sowers. As a matter of fact, I already did! I passed his card to a friend first thing this morning. Thanks for everything. Tom Broady was terrific to deal with also. Thanks to CVM, I am in a gorgeous red Jetta and I love it!

carol longwell

21 de feb. de 2012

Nadia Long is a saleswoman par excellence. She is personable, knowledgeable, solicitous and engaging. I have never before worked with anyone like her in acquiring an automobile. If she should ask for a raise, give it to her -- her value to CVM is incalculable.Tom Broady made the cumbersome business of completing paper work efficient and speedy. The services of both these employees determined my rating.

ryoki01

20 de feb. de 2012

Nadia was very professional,friendly, knowledgeable and worked diligently to help me buy a new car. I enjoyed working with her. and appreciate the extra leg work she did with working with my insurance company and bank.

utopian

14 de feb. de 2012

We just brought our 2008 Subaru Outback in for a 75k mike service and as always, the service was great. We were told what would be done for the service, cost, and how long it would take. When the service took longer then expected, they worked with my schedule to allow for a pickup that suited me. When I came in for pickup, they told me what was completed and how everything looked overall. One thing that I have always appreciated, that I rarely get elsewhere, is that CVM gives me a heads up of upcoming service that will be needed. For example, this time they told me that my tires will more than likely need to be replaced in about 5000 miles. With this being a business vehicle, it allows us to budget accordingly for the additional expense, protect our workers from having unsafe tires, and gives us piece of mind that someone is looking out for us. I bought my car there because of reasons like this and its because of this (and much more) that I will buy my next car from CVM and have referred others do so as well.

wahoo82

10 de feb. de 2012

After having a horrible 2 weeks trying to purchase a new vehicle from two different dealerships, including one I had to travel 100 miles to only to find out the car I had called and put a hold on was sold, my wife and I drove a few extra miles down the Pike to CVM to look at the Subaru. Nadia was very knowledgeable and with the help of the used car manager and sales manager was able to get us a good deal. We were able to drive home our new Subaru a few hours after we walked into the dealership. It was a great car buying experience and I can only hope that all my future purchases will be the same.

jenn5839

6 de feb. de 2012

Roger was a pleasure to work with; friendly, knowledgeable, and fair. I enjoyed my experience buying my 2012 Volkswagen and the car is wonderful. I would recommend this dealership to anyone.

loralie222

1 de feb. de 2012

I bought my first Subaru from Cumberland Valley Subaru in 2009. I decided to try them again January 2012 because I wanted a roomier Subaru. I live 45 mins from the dealership, but my local dealerships can't compete with CVM! I was able to work with Zach Beishline and the whole process went as smooth as butter. No high pressure selling. I knew what I wanted and was able to get it with CVM! I'm hooked on Subaru's and I'm sure a big reason is because of the dealership. If you want a great, dependable vehicle that holds its value, you need a Subaru. If you want a Subaru, you need to buy one at CVM!

taryn40

12 de ene. de 2012

There are two words that made my decision to purchase my new vehicle from Cumberland Valley Motors an easy one >> Chris Carvell!!! I visited numerous dealerships before I made the purchase, and I didn't meet any salesmen that were as knowledgeable and friendly as Chris. He knew everything there is to know about the new Legacy, and he made sure that I did too. While I was at his desk, I saw the "2011 Salesman of the Year" sign, and it is def well deserved. And based on my experience, I don't know how anyone could beat him! Chris has earned my future business, and I will be sure to pass that along to anyone else I know who is looking for a new car. Thanks for a great experience and fabulous car, Chris! You rock!

Val F

2 de ene. de 2012

I purchased a Legacy in '03 at CVM. I have had my car serviced there over the years. My car is now at 201,000+ miles. I choose to return to CVM when making the decision to purchase another car. I appreciated the help and knowledge Zach shared with me. I also greatly appreciated the fact that he was not the "pushy" salesperson you can sometimes encounter. My overall experience went well and I plan to continue to have my cars servicd at CVM.

natasharachell

27 de dic. de 2011

My husband and I had a great time purchasing our New 2012 Subaru Forester at CVM, with our dealer Zach Beishline. We were only planning to view and test drive the vehicle when we arrived at the dealership, but a few hours later we were signing the deal! Zach was extremely friendly and knowledgeable, and made us feel comfortable as we navigated our purchasing and financing options. He was definitely not the "pushy salesman" type we were dreading! It was good to know that Zach's grandparents are loyal Subaru Forester drivers, and he provided terrific insight on the vehicle's snow readiness, family friendliness, and of coarse all of the kayaking/camping accessories we love. We feel that Zach went above and beyond in finding us our dream vehicle, even when the specific color we wanted was not available on the CVM lot. The staff at CVM also did a great job of getting us top dollar for our trade through their contacts at local dealerships. Overall we had an excellent experience, and have already recommended Zach at CVM to friends who are currently car shopping. Thanks Zach!

TMRCKR

22 de dic. de 2011

We have been Subaru owners for many years, all purchased at this dealership. The dealership, recognizing that we had been loyal customers, moved quickly to the bottom line. The trade-in and new Subaru purchase were accomplished quickly and painlessly. The dealer after-market accessories promptly and at our convenience. Overall, a pleasant experience.

jcmac3578

16 de dic. de 2011

I have not purchased a new car in quite a few years so I was a little terrified about going through the process. On top of that, I was trading in my late wife's car to help defray the costs. Needless to say, I had mixed emotions about that as well. I did some pretty intense web research on various makes and models and decided that I really liked the Subaru Legacy GT. A couple of weeks ago - on Black Friday actually - I walked into your showroom and met Ms Nadia Long and all I can say is that #5's don't begin to do her justice...maybe #105's! What a friendly, thoughtful, caring, people-centric professional you have working there at CVM. I wouldn't even call it working...it was more like visiting or chatting with a friend every time we met or exchanged emails or chatted on the phone. Her eyebrows went up when I said "GT" because she said they were a rare breed. She was correct and only found 3 and one of those was already sold. For the next week, she worked diligently and relentlessly to divert "my car" from being shipped to another dealership. Her hard work paid off and I was rewarded with the car of my dreams. Nadia knew the emotional tug I was under trading in my late wife's car and she was very supportive and compassionate in understanding that aspect. I have my car, but Nadia's work is not done. She's following up with me today to see if I have any questions and will do the same I'm sure after the holiday...and my road trip. I also had a very nice experience talking to and completing my paperwork with Tom.This has been a great, great experience so thank you for having such a wonderful, caring and professional staff.

Beetle lover

28 de nov. de 2011

I just purchased a brand new 21st Century Beetle from the nicest dealer I have ever done business. I wanted a new Beetle because I am passionate about Beetles and Volkswagen. This will be my 4th Beetle Bug since 1999 and I am thrilled with the experience I had at CVM. I moved here 2 years ago and began going to them for service on a friend's recommendation and I am so happy I did. The esrvice is impeccable and I have always been treated fairly and everything has been explained to me so that I can understand it. I told my service advisor to call me as soon as a new Beetle came in and she did the day it arrived at the dealership! I came to see it when it was still wrapped in plastic and came back the next day to drive it. Wow! It was incredible so we found one of their incoming cars that would fit my needs and now I am happily driving the coolest vehicle on the road. Everyone at CVM was always so friendly and accomodating and the General Manager, Mike, went out of his way to find me some of the accessories I wanted. Becky & Ryan in sales were tops and Tom the finance guy was friendly and non threatening or pushy. I am very happy with my deal and the dealership. I will heartily recommend them to anyone and everyone I know.

rhoades727

16 de nov. de 2011

Zack was the best salesman we've ever had!! He was friendly, polite, made us laugh and worked his very best to give us the car we wanted. I would recommend him to everyone who wanted a Suburu.

hbcsgre

15 de nov. de 2011

The sales staff at CVM was very friendly, helpful and knowledgable. Nadia Long was very personable without being pushy. I appreciated her going above and beyond to make my car buying experience as fun and stress free as possible.

wealth.advisor

11 de nov. de 2011

Our family purchased a 2012 Subaru Outback Limited from Nadia Long on 11/11/11. Once again, our sixth vehicle purchase from CVM was an exceptional client experience. For your next vehicle purchase, look no further than Nadia at CVM for your competitive or best price on your new or used car purchase. Better yet, she and her team delivers consistently from the moment you meet to the service after the sale. Nadia is extremely effective at asking the right questions so you know her recommendation is consistent with your needs. A special thanks to her and Sales Manager Aaron Barnett for negotiating a great deal. We wish Nadia and her CVM team continued success in the future.

f2goltz

24 de oct. de 2011

We appreciated the non-pressure approach by this dealer. Julius Merrifield was informative but did not push us for an immediate deal. Past experience had my wife and I prepared for the high pressure pitch. We were pleasantly surprised. Overall we had a good experience.

borsinger

18 de oct. de 2011

Great experience. After utilizing the Internet to undergo a four-state search for the most competitively-priced dealerships, I landed in my back yard with the dealer who has serviced my previous vehicles. CVM was willing to earn my business and will retain every opportunity to keep it.

marygeorge

18 de oct. de 2011

Chris has given great customer service. He is friendly & has a positive/genuine attitude. I would definately recommend him to a friend or family member.

grseifert

17 de oct. de 2011

CVM Subaru lived up to everything Chris Carvell said, had or got the vehicle we wanted (bought two Subaru's), and had a great price. The service on the Forester was done correctly and on time.

cschmitt23

12 de oct. de 2011

this was the best dealership i have ever been to and i could not be happier with the service i was treated with. i would highly recommened this dealership to anyone and chris was the best sales person. i will be visiting them again for my next vehicle.

am2719

3 de oct. de 2011

Julius went above and beyond what I felt was normal customer service. He was plesant to work with and his actions helped me close a deal on a used Forester. I would deal with Julius again in a heart beat and hope he is still there when my wife is in the market for a good used vehicle.

Jason21

20 de sep. de 2011

It was refreshing to go to a dealership that did not hassle us with financials and request an abundance of information up front. We were treated greatly and had a great experience at this dealership.

tgeist

19 de sep. de 2011

Last winter, my husband and I bought a new Subaru from Chris. He was such a helpful guy that I mentioned I was looking for a good, used car for myself. I really wanted a Jeep, and everytime one came to the dealership he would e-mail me to let me know. Money is tight but he was able to help us get a great deal on a beautiful 2006 Jeep Wrangler when my car was smooshed by a tree in the flood. We had actually gone to another car dealer to check out a Jeep but were pretty much ignored and their Jeep was a wreck for the price. That same night we went to see if Chris was working and he took care of us right away. The next morning I was driving my Jeep! :)

frankiedeuce

19 de sep. de 2011

Just purchased our second Subaru Outback, the old one is going to my inlaws. Obviously we are very pleased with the car. Our sales associate, Nadia, was very responsive, prompt and accomodating. The dealer pricing was very competative. We found this dealership, and especially Nadia, to be far easier to work with compared to the other local dealers while we were negotiating price and options in an effort to get the best total deal. This experience was better than our last purchase at this dealership during the cash for clunkers program. At that time they were the only dealership that had the car we were looking for, and demand was very high since we waited to execute until near the end of the program and it was a new model that year. As important, the salesperson we dealt with the on the 1st purchase at this dealership is longer employed there- Nadia is certainly as big step up.

tanyasouix

11 de sep. de 2011

Needed a car quickly; CVM dealership provided celerity and quality sales/financingservices to seal the deal within several hours. Owners drove away with superlativedriving machine and memorable sales experience. Simply-the-best sales, service andproduct experience. Individual sales representative, Julius Merrifield, was non-pressure & effective agent. Would seek him out for next vehicle purchase transaction.

smichaelbs

8 de sep. de 2011

Ryan is a great Sales Rep, He is very knowledgeable about all Volkswagens. He is trully a Specialist when it comes to VW. He is a dedicated and motivated salesman. He was able to answer all of our questions about the Jetta and other VW's. He has great marketing skills and people skills. He got me the car I wanted and we were in and out. There was no standing around like at other dealerships. He has followed up with me twice to see how everything was and took care of things without any questions or hassle. My wife was soo impressed by Ryan and will be going back to him. She wanted a VW when we left CVM. I recommend Ryan to anyone looking for a fair, friendly and honest salesman that knows his stuff about Volkswagens. I met a great salesman that day and friend. He made me feel comfortable and I myself will be returning to Ryan for all my VW needs.

abronneck

20 de ago. de 2011

We were very happy with Cumberland Valley Subaru and their Sales Service. The Sales staff there is very friendly and oriented towards making sure you have a quality experience. I did not give a "Great" rating on the Price Category only because it seemed once they settled on a price, they were unwilling to work with it from there. They dropped a standard number from the MSRP and then that was it - no negotiating.

Cere11

19 de ago. de 2011

Julius was very informative and helpful. We were able to take our time in choosing a new car. He was very patient and answered all of our questions. He was not pushy at all and let us make our own decisions. I highly recommend this dealership and Julius to anyone looking to buy a new Subaru!

EileenP

14 de ago. de 2011

I have utilized Cumberland Valley Motors since 1999 for both Sales and Service. No matter what the visit, the service has been outstanding. They are very trustworthy, and they take proper care of their customers. My recent Salesperson, Zach Beishline, went the extra mile to get me the 2011 Subaru Outback I currently have. He was fantastic to work with in all respects. I would send anyone to this Dealership in a heartbeat.

emohler

11 de ago. de 2011

I am a 55 year old woman who has just purchased who very first new vehicle. Nadia Long, the sales representative for CVM Subaru, was professional, knowledgeable, courteous, patient and kind as she worked with me to get an excellent deal on a 2011 Subaru Outback. In addition, I also received a very fair price on my trade-in. She is truly a "people person" who cares about her customers and she does everything to assure them they are at the right place for the very best service and pricing. I will definitely refer family and friends to her. Thank you, Nadia. I wish you the very best! Elaine

kovy

31 de jul. de 2011

Julius was very knowledgable and very helpful. He was very patient answering all of my questions and got back to me very quickly with any questions that I had. The overall buying experience was very pleasant and I would recommend Julius and CVM Subaru/VW to anyone in the market for a new vehicle.

siren28

26 de jul. de 2011

Chris did an amazing job for us. He took his time and answered all of our questions, without any pressure. We felt very comfortable working with him. He is very customer service oriented. He loves what he does, and it shows. We don't purchase vehicles very often in our family, but we will absolutely recommend CVM, and especially Chris, to anyone we know who is in the market for a new vehicle.Mark was also a pleasure to work with.

rkearney

23 de jul. de 2011

I have given this review for the following reasons.I have found the sales , fiancing and service staff at Cumberland Valley Volkswagen to be very freindly and professional. Ryan Callahan was especially good to deal with. Ryan has been honest and very personable to work with through the entire purchase process.Both Ryan and Mark worked very hard to get my "Deal"to the point where it was acceptable for all parties involved.

mike-johnson

22 de jul. de 2011

Unbelievably poor experience. We knew exactly which car we wanted to buy. All we needed to know was whether or not Matt could find it, how much it would cost and how much for our trade-in. We met with him on Friday. I followed it up with two emails on Saturday detailing exactly what information we needed and we never heard back from him except for an email saying that he might be able to find the car but it would require a $500 deposit to get the car transferred here from another dealer. No price included, no mention of a trade-in value for our car. By the way, I also requested the car and requested a trade-in quote on their web page a couple days prior to our visit in person. Because we had another offer that was good for 72 hours from the Honda Dealer for a new Accord (our second choice vehicle), the following Monday I emailed Faulkner Subaru and we purchased the exact vehicle we were looking for on Wednesday. I STILL haven't heard back from Matt.

hstump16

15 de jul. de 2011

I thought the service was beyond exceptional! I visited several other dealerships and the service doesn't even compare. I was given full attention, taken seriously, and treated like a person not a sales. Every aspect of the car buying was fast and efficient and done right the first time. I am very impressed and would definitely send friends and family to this dealership over all the others in the area.

blackkat72

15 de jul. de 2011

Our salesperson, Becky Hein, was extremely friendly and helpful. She guided us through the entire process of choosing a car, financing and finalizing the sale. I would definitely go back to CVM to work with Becky again.

doug5674

5 de jul. de 2011

As a first time new car buyer they made the experience very easy. Great price and options on my car compared to other local dealers.

tundra8970

2 de jul. de 2011

Matt could not have been more help. I have been shopping for a new vehicle and with a professional like Matt I found it thanks

bjswartz

23 de jun. de 2011

I worked with Nadia Long on the purchase of a new 2011 Subaru Impreza WRX and she made the experience terrific. She even arranged for me to take the car home overnight to try it out before the purchase. Great customer service!

willow2

22 de jun. de 2011

Although it took 4 hours to complete the sale Julius did a great job at keeping us informed on the status of the process. I would recomend CVM and Julius to anyone looking for a vehicle.

Jugdriver

20 de jun. de 2011

Matt did a great job. He is very professional. The Dealership came recommended by a friend. I am very happy I used Cumberland Valley Motors. Thanks Matt for a great experience!

bphamm

13 de jun. de 2011

Excellent customer service! I felt Matt had a genuine interest in what kind of vehicle I was looking for. Matt was very informed about the vehicle I was interested in. He was helpful and eager but not pushy. He was happy to let me take out 2 different vehicles for a test drive. The trade in allowance was very generous and CVM's financing for me was quickly approved.

jtklinger

12 de jun. de 2011

Chris has been fantastic to work with during the purchase of my 2011 Subaru Outback Limited. He took the time to show us the features of the Outback and the Forester models and never pressured us to make a choice between the two. In the end,the Outback was the decision we made based on price and features.

bshelley

11 de jun. de 2011

Chris is AWESOME! His professionalism and willingness to meet my car buying needs were excellent and out of this world. The car is great for an affordable price. I Love my Subaru. Save the Manuals

cindymahoney

11 de jun. de 2011

As a recent widow shopping for a car for/with my son, I appreciated the time Matt took to explain everything, the cars as well as the purchase process. Even though we were not experienced shoppers, at no time did Matt make either of us feel incompetent. He made an effort to be patient and speak on our level. I will recommend him and this dealership to friends and family.

cluedigger

10 de jun. de 2011

Nadia was very personable and knowledgeable about the Subaru Forester we eventually purchased. She worked with us to get a little more for our trade. She was not high pressure which would have turned me off. We returned the next day and bought the car. Nadia took her time and explained the important features of our new car. I really feel we got a fair deal. This is the third car we bought from Cumberland Valley Motors so I know our service will be great.

kimscoll

9 de jun. de 2011

Excellent buying experience. Chris Carvell, his boss Aaron, Recon dept Hugh, Dave, and Jeff were attentive to our needs, paid attention to everything that our used car needed. thanks ! Kim M.

mdasher

5 de jun. de 2011

I would highly recommend Cumberland Vally Motors. Our sales representative, Ryan Callahan, got us the car we wanted at a price that couldn't be matched. Very professional and there to help the customer.

Diane&Mike

1 de jun. de 2011

After my husband test drove the vehicle we did receive a follow up card in the mail. We called to schedule a time to drive the vehicle again and Matt came in on his day off. Employees we came in contact with were all professional, and friendly. Haven't used their service department yet but we plan to use it for scheduled maintenance.

A Family

22 de may. de 2011

We came to this dealer because we had read online about the 2011 Subaru Legacy and Subaru Impreza and wanted to check out those models. We were attended right away by Matt Izzo who proved to be helpful, professional, informative and personable. We took the Legacy for a test drive and Matt was very helpful and communicative with all of my family members who came along for the test drive (father and brother). We returned the next day for another test drive and were once again attended right away by Matt. Although we ended up purchasing a different vehicle (Hyundai Sonata 2011), it was really a tough choice because of all of the great features of the Legacy. The Sonata has a much better automatic warranty and a better extended warranty offer as well, and we liked its great mileage, excellent safety ratings and good looks. I would suggest that Subaru offer a better warranty, or think about offering a better extended warranty.Overall we are giving this rating because Matt was wonderful. He was highly knowledgeable about Subaru and the Legacy and informative about other cars and dealers as well. He was expressive and helpful without being over-the-top. We would like to thank him for his excellent service. Although I did not purchase the Legacy, my father was also very impressed and is planning to return and purchase a Subaru, either a Legacy or an Outback, within a year or two and we hope to be able to work once again with Matt Izzo.

fonz6887

19 de may. de 2011

I was searching for a used Grand Cherokee, and came accross CVM, and they had just what I was looking for. They were quick to answer my emails, and they described the vehicle as it was, which was very important to me as I live 600 miles away(They sent a shuttle to pick me up from the airport)! I would recommend CVM and Jeff and Chip to anyone wanting a new or used vehicle, they are honest(and in the used car business, that's rare!), great to deal with, helpful and prompt. They had everything ready when I arrived, so I didn't have to wait to get on the road home. I will be in the market for another car or SUV for my wife in the near future, and beleive me, I'll go to these guys first! Great working with you guys and keep up the good work!Ron StewartPaoli, IN

jeninediaz

19 de may. de 2011

Chris is awesome!!! The BEST salesperson I have ever dealt with and I have bought several cars for the past 25 years. I will recommend him to friends and family. They made a little mistake on the math and they fixed it for me. The manager and everyone else at the dealership were wonderful. I got a great deal on my trade in and the car that I bought from them.

NCioffi

18 de may. de 2011

I found Cumberland Valley Motors through a craigslist ad for a used '06 Ford Taurus SEL. The ad was really detailed and piqued my interest. We called and literally 10 minutes later CVM got back to us. Not only was the car fantastic, so was the entire staff at CVM! Our salesman, Zack Beishline, answered all our questions and was excellent at communicating the features and history of the car. He made an effort to secure us a good deal. Very polite and a real pleasure to work with!!

kstuckey

13 de may. de 2011

I had a great experience with subaru. What I loved the most was that they had a kids room with a tv,toys, and books in it for the kid to play in while the parents were working on paper work or waiting on anything. It was great that i brought my mom with me and she was able to sit in that room with my daughter n just let her play and not have to run around the dealership after, that was a great help probably wouldn't of been able to get my car so soon if the dealership didn't have that. Also everyone was so nice and they worked hard on my deal for me they were great.

eyebiz

10 de may. de 2011

Zach made no attempt to pressure us into a sale. He encouraged us to drive all the cars that might fit our needs. He called me on the weekend with a deal that was a real surprise. We could not turn it down. He did everything he could to accommodate our needs. I would not hesitate to purchase another car from Zach in the future.

never ever again

8 de may. de 2011

We bought a used subaru with 59K that had been sold, serviced, and traded in (when it was inspected again) to CVM before it was auctioned to the small lot where we bought it. Less than 2 mo after our purchase there was total engine failure. We have learned that CV had replaced the engine at 44K two years prior and failed to disclose to carfax. More - the car had been returned and had spark plugs, hoses etc replaced ONE MONTH after they put the new motor in - there's no possible mechanical explanation for that other than poor worksmanship. We got a different story and piece of information every time we talked to someone there, and they want to blame EVERYONE except themselves. They refuse to stand behind their work, and they have been the most unethical, disreputable group - the service managers impersonate one another on the phone, have blatantly lied, and have been discourteous and disrespectful. In addition, while there for a "diagnosis" the car was dented and keyed. The service mgr refused to tell us the diagnosis, saying he would only speak to a Subaru rep - oh, but billed us for it. We towed the car home and picked up the engine separately rather than paying them the $10K (!!) they wanted to "repair" it. Seriously? Why would I hire the garage who screwed up the engine in the first place - and won't admit it - to repair it? Despite the huge bill for diagnosis, we learned NOTHING about why the engine failed - just that it had. Gee, thanks. They can't explain why a timing belt put in 18K miles ago is completely worn, why there's lubrication throughout the motor but a bearing failed, etc. No wonder this place has nearly no vehicles on the lot. If you're going to buy a Subaru, go to Faulkner - and if you're buying used, make sure it was NEVER "serviced" or "repaired" at CV. And, for goodness' sakes, don't expect them to do the right, ethical, or legal thing.

wsheaf

8 de may. de 2011

Our overall experience was great. Julius answered all questions he knew promptly and any he didn't know, he made sure he found the answer and got back to us. The whole staff was courteous. Drinks and snacks were offered every visit. Everyone smiled and greeted you. We didn't have any work done so can't judge quality of work.Only thing we were a little disappointed with was financing interest rate. We were hoping for a little better then what we got.All in all, an enjoyable experience.

arebert

3 de may. de 2011

I just wanted to post a note thanking you and Subaru for the wonderful customer service you provided my husband and I during the repair of our 2006 Subaru Forester. One of those unexpected expenses that slammed us hard. We greatly appreciate you working with us to reduce the bill of the labor and service costs to replace the cylinders; and thank you for taking the time to explain the work that was done. Thank you also for keeping in touch with us throughout the repair process as different tests were run and parts were tried to resolve the problem; that meant a lot, there were no surprises. Although we had some bad luck with our loaner car (windshield crack that we have to pay for), we really do appreciate that Subaru covered the expense of loaning the car to us. I know this is something that usually doesn't happen when a car is out of warranty. My parents purchased this Subaru for me as a graduation present and they actually just purchased a 2011 Subaru Outback this past Saturday from you because of the wonderful customer service I have experienced with you and the quality of Subaru vehicles. I'm glad that Subaru stands behind their product and hope to stay a loyal Subaru customer.

RITA JENKS

2 de may. de 2011

WE BOUGHT OUR SUBARU OUTBACK IN 2010, THIS IS THE FIRST SUBARU WE OWNED. WE BOUGHT IT BECAUSE OF THE REPUTATION OF SUBARU. WE HAVE NOT BEEN DISAPOINTED IN THE PERFORMANCE OF THIS CAR. THEREFORE WHEN WE NEEDED A SECOND CAR THIS IS THE ONE I WANTED. WE BOUGHT THE LEGACY THIS TIME AND I HAVE NO DOUBT IT WILL SERVE US WELL. EVERYONE WE HAVE DEALT WITH HAS BEEN VERY HELPFULL AND I WILL RECOMMEND THEM TO EVERYONE!

jeep99

28 de abr. de 2011

Good overall experience. Sales rep, Matt, was very personable and knowledgible. Definitely felt comfortable at this dealership. Not pushy at all. Really worked with me on my trade in. Took a little long to get back to me via phone concerning my counter offer, but that is understandable. The finance guy was also very good, didn't try to upsell us easy to work with. Paperwork took a lot longer than I was told or expected. Again overall, a very good experience, especially comparing it to other dealerships.

aconshue

23 de abr. de 2011

This was my first car buying experience and Matt made it a very comfortable and memorable one. Matt genuinely answered all my questions. I would definitely return to this dealer and recommend them to others. I look forward to working with Matt and his colleagues in the future.

bitt4208

15 de abr. de 2011

Mr. Beishline was extremely cordial, affable, and well informed regarding his products. Very easy to deal with and answer all questions without hesitation. Very accommodating individual and a credit to this dealership. We searched for vehicles at no less than 10 other dealerships, and the most pleasurable was at CVM. We did here, but it was not because of Mr. Beishline...we simply got a better deal from Lancaster County Subaru. However, we are looking at a 2nd vehicle at CVM, and also have sent our son there as well. In all cases, we are using Mr. Beishline (including for possible VW purchase). Great job!

leviticus4

12 de abr. de 2011

The staff at CVM was nothing short of amazing. Not only were they professional, but each person I spoke to was genuine and engaged me in conversation that was not always centered around my purchase and pressuring me into buying something. I cant say that about any of the other 12 or so dealerships that I have been in. I have always left them feeling swindled or lied to, regardless of whether i made a purchase or not. But that is not the case at CVM. I was treated with respect and no one ever made me feel pressured to buy from them or make a deal before I left. Specifically, Julius Merrifield is a terrific salesman and a great asset to the CVM team. Along with all of the great traits mentioned above, Julius carries himself with a calm and quiet demeanor that does not throw anything in your face and lets you make every decision the way that you want. He knew his material and was able to answer any question I had. He went the extra mile to make sure I got a chance to check out every feature i wanted to see and then once i decided on a car, he did everything he could to facilitate an easy paperwork process. He even went as far to pay for my drivers license renewal because it expired the day that I went to sign the paperwork.I was also impressed with the "perks" that come with the purchase of a vehicle from CVM. I wont go into them all here, but they did a great job throwing in a bunch of free services that will keep me coming back to CVM anytime I need work done or even just have a question. I cant say enough good about these guys so go see for yourself, i'm sure it will be an enjoyable experience, even if you dont buy a car!

Ken Brenneman

12 de abr. de 2011

We have purchased 2 New vehicles from CVM. Recalls have been done on Routon with out hassle. We hope the TDI will be the same. All service work has been done and all promises have been kept by the sales person, Anthony. We are hoping that the Routon gets a diesel engine in the coming year. If so I will buy one. Customer service was great with rental car and even when I went back for car wash.

stonesnanny12

9 de abr. de 2011

Mr Merrifield was very attentive and helpful. He even stayed past closing to allow me to test drive several vehicles. He never pressured me which is very important to me and he repeated that his aim was for me to be happy and comfortable with my choice. He did not talk down to me and was very patient with my grandkids. I was impressed with Mr Merrifield and the information he gave me about the Subaru. I test drove cars at 4 other dealers and I am confident in choosing my Subaru.

DOREMARK

5 de abr. de 2011

We have just purchased our third Subaru at CVM. The other two both have over 100,000 miles on them and have never left us down. We do most of our own routine maintence changing oil, checking tires, ect.... We rely on CVM for the major repairs and services when needed. The service work we have had has always been done well and at reasonable cost to us. We stopped in to look at our newest vehicle the used 2008 Outback Legacy last Saturday 4/2/11. The salseman Chris Carvell could not have been any nicer. He saw us in the parking lot and immediately ask if we needed any help or had any questions. All questions were answered and we picked up our "new" used car on Monday 4/4/11. Thanks CVM Mark and Doreen Mullen

joyway

4 de abr. de 2011

We found this dealership via the internet, and were very impressed with neatness of the dealership and friendliness of the people. Anthony was very prompt for our appointment and made the transaction a very pleasant one, which is not always the case when trading a vehicle. We have had our Kia Sorento about 2 months and are very pleased to this point. We would rate your dealership and Anthony very highly to any one.

Bobregis

4 de abr. de 2011

I hate car dealers. This is the first good experience I have ever had. They treated me fairly, were pleasant, and gave me what I considered a good deal. I have bought VWs before from other dealers and usually had a nail biting experience. After coming out of Cumberland Valley Motors, I would recommend them to anyone.

AJMcSweeney

30 de mar. de 2011

We read good reviews about Cumberland Valley Motors and Nadia Long, so we went in Friday 3/25 looking for a new car. We had our Consumer Reports info and Kelley Blue Book values in hand. Nadia was awesome to work with! Professional and fun, and a very nice person. She knew the Forester models like the back of her hand, and the lot stock as well. She explained the available trim lines, bringing up an example vehicle for each. We selected a Forester Touring model. Wow, what a nice small SUV.Then came the negotiations. Well, the dealership surprised us with a very fair price on the Forester, so good that we turned our attention to the trade-ins (we had 2). After one adjustment on the trade-ins, we had a deal. It was the best experience we have ever had with a car dealership. Nadia was an effective go-between, communicating our concerns so that we could arrive at a deal.Then came the business manager and paperwork. This can also be a challenging part of the process because of hard-sells on dealer extras. Well, it just didn't happen that way. The business manager, Mark Phillips, told us about an extended warranty. Just the facts, no hard sell, no pressure. Having addressed that, on we went through the paperwork. Quick and easy. He got us a good interest rate on our financing. This guy was a professional also. Great to work with.We highly recommend Nadia Long and CVM Subaru. We are going to them for all our car needs, period.

Vic Tracy

28 de mar. de 2011

Matt was very informative, and could not have been more friendly and personable. He knew most answers to our questions, and those he did not he researched quickly. He was not pushy, and essentialy moved at the speed that we wanted him to. He also followed up on several occassions by phone. He also dealt in good faithm and did not promise anything he did not deliver. He was a pleasure to deal with, and we'd recommend both him and CVM to a friend.

jnich1082

27 de mar. de 2011

We worked with Zach and he couldn't have been more helpful. We test drove the car twice and Zach provided us with information each time we drove the car. He never pressured us, but patiently listened to our questions. We have a Subaru dealership here in lancaster, but we preferred working with Zach at this particular dealership in Mechanicsburg.

irishfloyd

23 de mar. de 2011

Nadia was very nice and kept us very occupied. The wait for the bank to approve my loan was the only thing that took long. Other than that the experience was worth waiting for. I love my new car and I'm very happy with my purchase. I pitty Nadia for having to deal with my father and grandfather as long as she did.

suziw

22 de mar. de 2011

I bought my new Legacy last night. Zack and Mark were fantastic! I loved Zack's down to earth easy going personality. He made me feel very comfortable. He gave me several options and was extremely patient and accommodating. I would by another car from him in a second! Below I indicated that I wished I had financing options prior to walking into the dealership, however, Mark was fantastic at getting me that information once I was there.

jrush

21 de mar. de 2011

Wonderful experience all the way around. Sales people and finance department were very easy to work with. Salesmen were very friendly and very knowledgeable about the Subaru Forrester and they worked very hard to get us a great deal. Would recommend the dealership to others.

CLB30

15 de mar. de 2011

My experience with CVM and the staff was very different from my past experiences. Chris really took the time to listen to me, to get me a car my family now enjoys. Aaron and Ed (financing guys) worked hard to get me a great financing deal with my bank. They even gave me a good "price" on my trade-in. I will be recommending CVM to anyone looking to buy a new or used car. It looks like CVM will be the place to go back to for our cars or SUV's from here on out. Chris even included a goodie bag which really took me by surprise, and was a very good gesture. It really proved to me that the staff at CVM cares about the people they "serve." You are not just treated like another number, but a real human being. Thanks guys for all your help and keep up the great work.

JohnDenshamJr

5 de mar. de 2011

Nadia was extremely patient & willing to answer all questions. She even took calls on her days off & at odd hours, helping to soothe an anxious mind. I can't imagine a more customer-oriented sales person. We weren't just another car to her. We were people! She was even great when we asked her to have the car ready in just a few hours for us to pick up. Everything about my experience with Nadia was positive and I would absolutely work with her again!

morrow

2 de mar. de 2011

My wife and I recently purchased a new Jetta and the folks at this dealership were some of the nicest and helpful people I have ever dealt with when purchasing a car. They treated you like they truly cared not just a sales number. There was no pressure to buy at all just a overall excelent experiance. I would highly recomend them. I have not used there service yet as we just purchased But i am looking forward to it after my initial experiance I am sure the rest of the dealership is just as good.

kjhair

2 de mar. de 2011

We were very happy with the purchase of our new VW Routan, our first family minivan, which is both convenient, sporty and just what we needed to make life easier. The staff were excellent and we'd recommend anyone to visit their showroom. I am a second-time new car buyer with CVM and they are excellent.

Subaru145

2 de mar. de 2011

In the past I had trouble dealing with CVM. This is my 5th Subaru, 3 of which I purchased through CVM, and 1 private sale. I wsn't satisfied with the deal on my 2nd purchased and when I told the salesman and Sales Manager, I was told that was the price-take it or leave it. I said I would visit another dealer, and was told I should come back with their offer and they try to match it. I did go to another dealer and made my purchase there. I was leery to give CVM another chance, but my wife liked the car so we went in. Nadia was very helpful so we came back 2 days later and made a deal that made us happy. The whole attitude seems to have changed at CVM, and since we only live 2 miles away, we are happy to deal with CVM.

IEJones

1 de mar. de 2011

My husband and I were looking at new Jetta's on the lot when Frank approuched us. He was very informative and helpful and answered all of our questions without hesitation. When we deceided to get the new car he made the entire process painless and made sure we were comfortable the entire time. He even called our insurance company and took care of removing the insurance on our old car and putting it on our new car per my husbands request.

tradel

28 de feb. de 2011

This was our first time using a dealership to buy a vehicle and because of the service we received, it will not be our last. Our salesman, Chris Carvell was terrific. we definitely will recommend Cumberland Valley Motors to our friends. In fact we already did. Scott Keyser got us in the door, Chris and Cumberland Valley Motors did the rest. We love our Subaru.

bbtouareg

22 de feb. de 2011

Between myself and other members of my family. We have purchased over 10 vehicles from Cumberland Valley Motors. My most recent purchase of an 2011 VW Touareg was just another good car buying experience from CVM. Nadia Long, the saleswoman, was very friendly and a pleasure to work with. She was sure to be flexible with my schedule and be there every time I stopped in to ask questions. Her partner Ryan Callahan was equally as great. He took the time to show me every, well almost every, feature the Touareg had to offer. Had he shown me every feature possible. I would have never left the parking lot being that is has so many. I had him show me the important features such as navigation, bluetooth connections, and then drove off the parking lot a happy customer. I would recommend either one of them to help you with your next car buying decision.

rperez

17 de feb. de 2011

The dearlership was clean and inviting. When I walked in Anthony was curtious and helpful. He answered all my questions clearly and and in full. The price of the car along with the financing rate was very reasonable. AS I determined the VW was for me, Anthony walked mr through all the initial paperwork, explaining everything I needed to know about the car and the purchasing process. The gentleman who handled the purchasing paperwork was a true professional and explained every part of the signing as we went along. The entire dealership was professional and curtious.

rbjb86

17 de feb. de 2011

Zach was patient, knowledgeable (or if didn't know would find out right away),quick and thorough, very friendly (*), and always got back to us when expected.If the service after the buy is as good as we expect the vehicle to be, thetime we have left with our new vehicle should be a very nice experience.(*)as was the entire staff

tgeist

17 de feb. de 2011

My husband and I had a great, non-stressful experience purchasing our new 2011 Subaru Forester. Chris was very welcoming and took his time getting to know us and explaining features to us. We got a great car at a great price and are now thinking about purchasing a second Subaru from Chris for me!

walter bond

16 de feb. de 2011

My husband has been after me to look at the new subaru's for about a year now. He surprised me with tickets to the car show in Harrisburg. I was amazed just how much that helped me narrow the search to just a couple of choices. With the Outback being at the top of the list. Before we could make it to CVM for a test drive, our son and daughter-in-law took their 1998 legacy in for repair...met Nadia and looked at the new Foresters. They decided to upgrade and they recommended we come in to meet Nadia. She made it easy for us to test drive several cars and decide what options we wanted. Nadia, Aaron and Ed made it a very easy transaction. And...with delivery being on February 14th...When anyone asked me what I got for Valentines Day...I just smiled and said ;A RED Limited Outback. Pretty Awesome!Also, Nadia was very personable...answered all our questions and the day of pick-up went over everything in the car and even took the time to sync my phone for me. She made sure our Granddaughters car seat was installed and sent us off with a promise to see us in another 12 years or 200,000 miles whichever comes first !

SteveG27

14 de feb. de 2011

My salesman (Zack B.) was very informative and perfectly fitted me with the right car for my style and personality. I walked in knowing what I wanted originally, but ended up getting the Impreza Hatchback instead because of the roomier feel to it. Definitely would recommend Zack to anyone. He was very personable and witty as well. Great salesman!

christynailor

14 de feb. de 2011

We would buy from Anthony Kertulis again. I have also spoken with other people about my 2011 Jetta TDI and told them of our great experience. We have encoraged them to go test drive a Jetta TDI Sedan or Wagen and told them they would be very pleased with there decission.

shakay

10 de feb. de 2011

Wow this feels like I am back in school and have to write a report that will count for 80 percent of my grade! The dealership I give a hardy thumbs up. I went in knowing what I wanted and when they did not have it on the lot they went out of their way to make sure I got exactly the car I wanted. Everyone was very friendly and helpful. I now consider them "My dealership" from now on!

HairyBarry

8 de feb. de 2011

Overall had an awesome experience. Saw the car on the computer, sent an email and called to follow up. The entire process was very smooth, Zach was very helpful and guided us through the process with ease. I'd recommend him to anyone I know who was in the market for a car.

Jeanie Bentzel

8 de feb. de 2011

Cumberland Valley Motors certainly must be great because this is our fifth new Subaru, plus one used car we bought from them. My husband is very pleased with the service we have always received. I especially like the 2011 Ruby Red Lexus we just bought!

smores00

8 de feb. de 2011

Ryan Callahan and John Flowers did an outstanding job understanding and delivering what I was looking for in a used vehicle for my daughter. In fact, not only did they end up finding me the perfect car for her, but also helped me land a great deal on a new used car for me! I hadn't really been looking to trade in my vehicle, but the quality and price of the used Lexus they had on the lot was just too good to pass up.Buying two used cars while also trading in two cars can get fairly complicated. These sales professionals, and the title, financing and support staff at CVM, honestly did an outstanding job to get the deal done, and on a tight schedule. Every question and concern I had was answered quickly and accurately.I would highly recommend CVM to anyone looking for a dealership that can offer great inventory combined with an honest, straight forward sales and suport staff.

kshank10

7 de feb. de 2011

My experiance with Cumberland Valley Motors Subaru was great. This was my first time buying a vehicle on my own and it was a great first experiance. I would absolutely recommend this dealer to anyone who is looking for a new or pre-owned subaru. Zach was great to work with.

mtravisano

7 de feb. de 2011

My experience with Anthony Kertulis and CVM was outstanding. I love my new Tiguan, and my purchasing experience was fantastic. Anthony was extremely helpful and provided excellent insight into the vehicle and made the process very simple. I would absolutely recommend Anthony and CVM.

Human

7 de feb. de 2011

These guys are straightforward, honest, and hard-working. They agreed to the Edmund's True Market Value pricing, which rendered price negotiation unnecessary. We bought two new cars from them, and we're very happy with the process. I highly recommend them.

kkalcaro

7 de feb. de 2011

Both Becky and John were very helpful through the entire process. I had lots of questions after my first visit to the dealership and Becky (my main point of contact) was very quick in responding to my calls. When she didn't have an answer immediately she called me back in a surprisingly quick amount of time with the answer. John, the sales manager, was very responsive in helping me locate the exact model of car I wanted as it was not among those available on his lot. Once we came to pick up the car and make the final purchase, both my husband and I were very impressed with how smooth and efficient that process was -- it was the best experience either of us have had in making a car purchase. Overall, we were very impressed and I will definitely recommend CVM to friends.

Katherinelshook

3 de feb. de 2011

I had the pleasure of working with Chris Carvell and because of him, I felt comfortable and confident in making a decision to buy a brand new Subaru Forester (to replace my old one, RIP) within a 48 hour window. I had been in contact with Chris over the phone a few times, test drove the car the next day, and bought it the day after that. The reason I am giving CVM this rating, is because of their excellent customer service and genuine interest in providing their customer with a perfect fit. Chris was essential in my decision making process and with this being my first new car purchase, I am fortunate that Chris was there to guide me through this very painless process. He went over the pros and cons of purchasing new vs. purchasing old and with a lot of thought, we both agreed that at this point in my life, it makes sense to purchase new. He was even able to share a personal experience that allowed me to relate to the situation. Thanks to the wonderful people at CVM, I am more than happy to recommend them to people in search of a new vehicle.

redfox8285

3 de feb. de 2011

CVM VW was a great buying experience. Everyone was friendly and worked hard to get me the car a wanted for a price i could afford. Becky Hein was wonderful to work with in purchasing my new vehicle. I will be looking her up for future purchases. Overall experienc a 10

shastings1287

2 de feb. de 2011

When I was looking to buy my car, it was my first experience buying a new car so I prepared myself by researching all the tricks that dealerships usually pull on you. At CVM, I didn't need to. In fact, many of the thing I was looking out for, they warned me about themselves! If you are looking for an honest dealer that won't try to squeeze every last penny out of you, CVM is the place to go.

jayohn

31 de ene. de 2011

We were very pleased with our experience at CVM when we oruchased or Jetta. Becky was our first contact and she diligently worked to find what we were looking for,and we never felt pressured. She returned our first inquiry calls promptly and worked with us to find the price and vehicle we wanted. CVM has contacted us since our purchase and has also followed up to be sure everything was satisfactory after the purchase. We love the services offered to us when our vehicle is in for maintainence or repair. We have reccomended CVM to other as a great place to do business

JohnSMcDowell

26 de ene. de 2011

Anthony was most helpful in describing the operational details of the VW TDI SportWagon ... and he has been exceptional in following-up after the sale! We've been delighted with the car, and have had absolutely no problems or concerns with it. But if there had been problems, his attention and contact give the sense that they would have been quickly attended to.The price paid was the "going rate" for a diesel ... though in the present economy and market, some greater negotiation might have been possible.

jimboman1952

24 de ene. de 2011

What a wonderful experience it was, working w/ Chris towards our purchase of one of their fine used Subarus! We got excellent trade-in value on our old cars. They found us a loan rate that was a full point lower than what I had already been approved for... and considered a great rate (3.5 instead of 4.6), saving us hundreds of dollars over the course of the loan! Overall, it could not have gone better, nor could we be happier w/ our Subaru! Thanks again! Jim & Tami

dmartz

20 de ene. de 2011

Both Becky and John were a joy to work with, especially as we were trying to make the deal go through with limited time during the holiday season. While I cannot recall the name of the woman responsible for completing the financial documents, it is my understanding that she is no longer employed by CVM. If she were, my marks would not have been so high. I found her obnoxious and disrespectful to her co-workers. With that said, I would gladly refer others to CVM. Becky was encouraging and helpful without being pushy. As an aside, you may want to reconsider your survey format so that the questions are directly related to each layer of the experience. Thanks!!

skao

19 de ene. de 2011

We visited CVM with the assumption to purchase in buying one of the best quality vehicles we could afford. I know from being in Agriculture German quality was excellent. Becky Hein was our sales person. She showed us the Jetta Wagen and suggested I test drive it. I felt very comfortable in the Jetta Wagen. We went home with the information. We went back to CVM several days later and signed.Becky was very cordial and answered all our questions.

mmp214

19 de ene. de 2011

I went to both CVM and Sutliff VW...the employees at Sutliff VW were incredibly rude and even though that dealer is 10 miles closer, I will never go back. At CVM Ryan was very helpful and knowledgable without being pushy. I am extremely pleased with my new Jetta and will go back to CVM for as long as I drive a VW.

thebmillers

19 de ene. de 2011

Anthony steped up to make sure that the deal was taken care of as quickly and the way we wanted to do business. He looked after the details and finished the sale as we had asked him to. The buying experience was positive. Thank you Anthony for working with Betsy and myself. Betsy and Bill Miller

mgagnonpt

17 de ene. de 2011

I had a great experience. My boyfriend bought a Volkswagen from the same dealership/employee over the summer. All the staff at the dealership were very pleasant and helpful. I would definitely recommend this dealership (in fact I already have). I received a good deal on the vehicle and on my trade-in. I feel I was treated very fairly.

dianemarchten

13 de ene. de 2011

I bought my Subaru Legacy at CVM. Monique, the president, understood that I do not like the pressure of car salesmen so she helped me throughout the whole process with no pressure. I thought I wanted a trendy SUV but was directed to test drive an SUV along with the Legacy Wagon, which was recommended by Monique, in order to compare. I chose the Legacy Wagon, along with her help, because it fits my needs perfectly. It is an all- wheel drive wagon that is helpful in bad weather conditions and keeps me safe. Additionally, it allows me to transfer my lovely daughter's stuff back and forth to college. Furthermore, after comparing prices online with other car dealerships, I found CVM gave me the best price for my trade-in van.The service has been great at CVM. Monique has even volunteered to drive it into the shop for me when it needs service. Once it arrives back home it is cleaned without any extra charge. She really goes out of her way to please her customers and will succeed anyones expectations. This is a family run business and you really become part of their family. I would highly recommend buying a car from CVM.

rogmil

13 de ene. de 2011

I bought a used Eos and worked with Scott and Ryan. They we very professional and helpful at all stages of the purchase. They walked me through the financing process and I was able to get a very good rate. I have since had my car serviced and again am very pleased with Cumberland Valley and would highly recommend them.

aiadbg

12 de ene. de 2011

I just purchased my 3rd vehicle from CVM and am very pleased. They are fantastic to work with. Their service department always takes care of me and goes out of their way to make sure I am happy. If I need to leave my truck, they take me to and pick me up from work. They wash my truck every time I go there, even if it is just an oil change. There are never any problems and I would recommend them to anyone, and I have. Their sales team made this purchase easy. They took care of my trade in vehicles and made sure the paperwork was done for me.A++ to CVM!

tyronelaces

12 de ene. de 2011

I purchased my Volkswagen Jetta in the Spring of 2008 and chose Cumberland Valley Motors based on its proximity to my home. Following are my experiences with purchasing the vehicle and also with a follow-up service visit.When I first arrived, all of CVM's showroom employees were busy with other customers and, not wanting me to be unattended to, the President of the company (later learned to be Monique Ullom) came to personally assist me. I was there for a test drive a Jetta and let her know that. Instead of telling me to wait for a sales associate, she grabbed the keys and said "lets go." Monique was very knowledgeable about the car and did not pressure me into purchasing the car, but rather told me about options that she thought were "cool" about the vehicle. I purchased a Jetta the next week.This past summer (2010) I went to CVM to have them look at an exterior paint problem that I was having. Essentially, a tree on my property was "raining" berries that stained my white paint on the Jetta. As hard as I tried, some of the stains would not come off (i even scratched the car trying to get some off). I took the car to them to see if they had any ideas of better solvents I could use. The service person on duty told me to wait 10 minutes while he took the car back to have someone look at it. Not more than 15 minutes later, he returned my car COMPLETELY CLEAN! No signs of the berry stains that previously plagued my car. Whats more, the inside was vaccuumed and clean. Oh, no charge either. I have had all good experiences with CVM and would recommend any friends or family to purchase a vehicle there.

NikonJeb

24 de nov. de 2010

I have had eight Volkswagens before this 2011 Jetta, and have both serviced and restored cars for more than 35 years. This revamp of the Jetta puts it into a whole different class of automobile than previous iterations. This car is refined and exhibits some of the finest driving characteristics of any car I've driven. The folks at Cumberland Valley Motors were knowledgeable, courteous, and helpful without being forward or pressuring me in any way. The car market is tough in this day and age, and having dealt with representatives of other marques, CVM was a breath of fresh air with their knowledgeable and affable staff. I highly recommend them to any levelof customer from someone needing transportaion to the most ardent enthusiast.

ajuhlig

23 de ago. de 2010

Frank and John went above and beyond to get me my new Tiguan. I had only one week to find and purchase a new vehicle, since my Jetta was totaled due to an accident and I had limited time with my rental vehicle. Frank worked on his day off to find the vehicle. John was able to get another dealership to release one of their Tiguan to CVM and made many accomidations since the it would be a few days until they could get the vehicle in their physical possession.

GEMINIDREAM

10 de ago. de 2010

I HAVE BEEN BUYING ALL MY SUBARU'S FROM CVM FOR 17 YEARS. I HAVE LOST COUNT EXACTLY HOW MANY.I HAVE ALWAYS HAD GREAT SERVICE FROM THE SALE TO REPAIRS. I HAVE RECENTLY PURCHASED A USED IMPREZA FOR MY ELDERLY MOTHER. SHE HAD JUST LOST HER HUSBAND AND WAS NOT QUITE HERSELF. MIKE TREATED MY MOTHER WITH COMPASSION AND WAS VERY PATIENCE WITH HER.HE EXPLAINED EVERY DETAIL ABOUT THE CAR AND LISTENED TO ALL OF HER STORIES.I HAVE JUST PURCHASED A NEW FORESTER LAST WEEK. I HAVE ALWAYS DROVE EITHER AN OUTBACK OR A LEGACY FOR THE LAST 17 YEARS. I WANTED A VEHICLE WHERE I SAT UP HIGHER(I AM VERTICALLY CHALLENGED).I REQUESTED MIKE BASED ON THE SERVICE I RECEIVED MONTHS EARLIER WITH MY MOTHER. HE EXPLAINED THE DIFFERANCES BETWEEN THE LEGACY VS THE FORESTER.I HAVE BROUGHT SO MANY CARS THAT I JUST WANT THE FACTS AND THE BOTTOM LINE. MIKE KNEW EVERY DETAIL AND FACT. HE HAD THE BOTTOMLINE AMOUNT IN MINUTES.NEEDLESS TO SAY I BROUGHT IT. I LOVE IT! I AM GETTING IT PINSTRIPPED THIS WEEK.ON THE SERVICE SIDE, MY PERSONAL FAVORITE EMPLOYEES ARE GORDON AND JENN.THEY ARE KNOWLEDGABLE AND FRIENDLY...BOTH HAVE A GREAT SENSE OF HUMOR WHICH INPORTANT IN ANY CUSTOMER SERVICE POSITION.WHILE I WAS PICKING UP MY NEW CAR, FRED AND MIKE INTRODUCED ME TO FRED RICE(REGIONAL MANAGER). HE WAS AMAZED AT THE THICKNESS OF MY PERSONAL FINANCIAL FOLDER. HE FELT PROMPTED TO SEND ME A SUBARU SHIRT AND JACKET AS A THANK YOU TO ME FOR MY LOYAL PATRONAGE. ANOTHER FEATHER IN THE CAP FOR CVM!!KEEP UP THE GREAT WORK...SEE YOU AGAIN WHEN I GET BORED WITH THE COLOR OR WHEN THE TIRES NEED REPLACED

kyzr2001

2 de ago. de 2010

Always service with a smile! I feel so welcomed every time I am in and they do a great job of keeping my vehicle in tip top shape! My car always get washed after service and it always gets a report card so i know what to expect in the future like in 5000 miles or so I should think about tires. Great service! And the little dogs there make the atmosphere so much like home. So cute!

ryanlarcom

23 de jul. de 2010

We just purchased our 3rd vehicle from CVM Dodge and they are the greatest! This was our first new vehicle after getting 2 pre-owned vans from them we came to look for another late model Caravan and we were really excited when the owner of the dealership showed us that with interest rates being so low and the incentives so attractive that we could afford a brand new 2010 Dodge Gr Caravan. My daughters & I love it and were so impressed by the treatment of the sales manager - Jeff and Ed who got all of the financing together for us and last but not least our salesman Bob Hennion who really took his time with us going over all of the great features of our NEW van! We love it and and we love the service we have always received. It was the best experience we have ever had buying a vehicle. They are friendly and treat you like family. There are 3 of the cutest dogs that "work" there and they kept our girls entertained while we did the paperwork. You can not go wrong buying from CVM!

BrwEyedGrrl

12 de abr. de 2010

Overall my experiences at CVM have been very good. The service dept delivers as promised most of the time and they're usually pleasant. There seems to have been some turnover recently but the people they have are a good lot.Buying the car was also a pleasant experience. I bought my car from Rob but I'm told he's no longer there. That is unfortunate because the salesman I spoke with on my last visit was a real ding dong. Be wary of the guy who looks like a navy seals wannabe and talks too loud, stands too close and tries to look down your shirt...real creepster.Overall, even though they're not perfect, the people seem to care at CVM which is worth quite a lot in my book, and I'll keep shopping there.

RaeR

9 de mar. de 2010

I bought a Volkswagen Touareg about 6 months ago and I love it! Ryan showed me all the ins and outs of the car so that I would be really comfortable with my new car. Everyone there was so friendly and always smiled and engaged me in conversation. I enjoyed the experience but wondered if it would last. I had a courtesy check about 2 1/2 months after the purchase and again I was impressed with everyone - Jen in service explained to me about the free maintenance and the loaner car process so I would know what to expect when I came in for an oil change. At the check they also reviewed some features with me and offered accessories. I bought a few too! Yesterday I went in for my first free oil change and it was great. Completely seamless transaction. They were waiting for me with the loaner and off I went. When I came to get my car later they reviewed the next service due, asked how they could improve (I said nothing! Everything is first class!), and washed my car! I love CVM and would recommend them to anyone looking for a car.

kyzr2001

9 de mar. de 2010

Got a VW Fahrenheit there and love the car! I had purchased a BMW a few years ago and pretty much had to figure everything out for myself. At CVM they explained all the gadgets (there are tons with my car!) BEFORE I left the dealership. Great group to work with and if you have never owned a VW, consider it! They also have Subaru there (just checked out their inventory during a recent service visit) and am considering a second car!!! Love them too.

Dissatisfied Customer

8 de nov. de 2009

My husband and I purchased a used car (2007 Chrysler Sebring) for our son 08/03/09 from Cumberland Valley Motors, CVM, in Mechanicsburg, PA. Within 24 hours we noticed the brakes squealed/squeaked excessively and called CVM to report this. CVM told us to keep driving the car as there was rust on the brakes due to the car sitting in the lot prior to being sold. The squeal became worse. We contacted CVM again and they agreed to check the car. They stated that this was a machine and things happen and what did you expect. They did agree to look at the car and did some adjusting to the brakes. The squeak/squeal was still apparent but not as noticeable. On 09/11 the rear window fell into the car when the automatic window button was simply pressed. We had to pay out of pocket to have this repaired. We actually had to have the window repaired a second time as it fell down into the car the next time it was used. The repair shop- a Philadelphia Chrysler dealership- also noted that the air filter was cracked and told us that CVM had to have known these defects upon sale to us.CVM opted not to cover our cost of the rear window repair or to fix the air filter as they deemed all of this cosmetic. CVM then opted to not to take nor return multiple telephone calls and messages. There is something very wrong with not standing behind your product and not treating a customer with respect. I did not feel CVM was honest and their word meant nothing. There is no customer service. On 11/4/09 I emailed the President of CVM. To date there has been no response. I would never recommend CVM to anyone. After looking at other reviews it is clear that they have a long history of poor customer service and that we are far from the first customers to have had a very negative experience with them.

cvmshopper

23 de feb. de 2008

I regret ever setting foot in CVM Dodge. They sold me a car that was in need of several thousand dollars of repairs. They lie about their warranty and they do not return telephone calls. I am so sorry I ever purchased a car from them. I should have known that they were deceitful people when they laughed about another customer being locked out of his car. CVM dodge is located on Carlisle Pike in Mechanicsburg. Search results include CVM and cumberland valley motors. I have many complaints with their service department and their sales department. I find it loathesome that they would try to get me to spend another thousand dollars on an extended warranty when they cover NOTHING. Two days after I bought my car the check engine light went on. They have ignored me hoping I would go away before my warranty expires. They are dishonest. Do not buy a car there. It is not a deal.

BetterThomas

3 de sep. de 2007

It took this sorry excuse for a dealership 5 weeks to do a simple sunroof repair. It took them 3 weeks to get parts ordered. They put a 3 inch scratch in my passenger rear quarter panel (down to and in some spots THROUGH the primer) and refused to have the quarter panel repainted, they only offered to have it simply painted over. I opted to keep the scratch. The service people treated me like garbage every time I went in there. I once had to stand and wait for 10 minutes before I was offered help. When I actually asked for help, I was ignored or asked to wait while they went in and had personal conversations with the service people that were in the garages. They also put large black grease stains in my nice tan headliner.I have also dealt with the sales department. They treated my girlfriend like a ditzy airhead who knows nothing about cars, when in reality she knows a great deal about them. The salesperson I dealt with tried to put me in a car that I clearly did not want.I will never return to CVM and would not even recommend it to my worst of enemies. I have found a small shop in Mechanicsburg (Floyd's) and have had a few positive experiences there. I have also had positive experiences with York VW and would recommend them. Please learn from my bad experience and stay away from CVM.