S. Bonilla

3 de may. de 2016

The kind of service you get by their personnel, specially by Carlo Sandrin is exactly what I expected at this level of purchase, the professional approach and the personalized attention is something you don't come across every day. Before stepping into the store, I had already spoken to Carlo and gave him the specs on the Maserati I wanted and he was able to find the exact car up to 98% match in specs, starting from the color, the wheels, seats, and more. I am glad that I did business with him and I hope to come back any time soon.

B & B

26 de abr. de 2016

My wife and I just purchased a new Ferrari California T from Carlo Sandrin. The level of service we experienced with him was superlative. In all our years of purchasing high-end automobiles, Carlo was the only sales person who began our discussion by asking us our experience in driving and how we intended to use the vehicle. It was through this approach that Carlo was able to match us with the correct Ferrari for our needs. He then spent several hours designing the vehicle with us. He took great effort assuring that we selected the correct options for the type of vehicle we wanted produced for us. He allowed us as much time as we needed and at no point point did we ever feel rushed or pressured to make a decision. No review of our experience at this dealership would be complete without acknowledging the amazing driving expertise of Carlo in showing us the full potential of this vehicle during our test ride. It was this experience that actually sold us on the vehicle that we had selected. We would highly recommend this dealership to anyone considering the purchase of a Ferrari and they would be well served by requesting Mr. Sandrin as their sales representative.

Adrian

15 de abr. de 2016

Great buying experience with Carlo, helped me with everything along the way, gave me lots of personal attention. My used Ferrari was in the exact condition Carlo described. Overall A++ service, highly recommended Ferrari dealership.

Highly Pleased Client

9 de abr. de 2016

After searching nationwide for months for the perfect car, I finally found the one I was looking for. Carlo was very courteous and helpful in helping me find the vehicle, which was at another location. He went to get the car right away and had it ready for me to drive within an hour. During the test drive he was very knowledgeable and helpful in explaining its features. He did not hesitate to go the extra mile to get the car ready for me to pick up promptly. In negotiation Carlo was very straightforward, clear, and businesslike. He answered and took care of my every concern regarding the car's history and condition. I feel that I got a good deal. He made my car buying experience enjoyable and fun. I would not hesitate to buy my next car from Carlo Sandrin at Ferrari Maserati Lamborghini of Washington. I recommend this dealership to anyone looking for an exotic, fun car.

Dr Al Passori

30 de mar. de 2016

Having just purchased my fourth Ferrari I can honestly state that working with Carlo Sandrin has been a rather enjoyable and pleasant experience. Carlo went out of his way to drive 150 miles roundrtip to my home so I could pickup my car today. He had the car detailed and ready, and all the paperwork was ready and no more than s 15 minute process. He went over the car in detail with me and even worked with the parts and service department to order the correct battery charger and repaid the trunk mounted CD player which appeared jammed. He made the extra effort to take me through the shop, explain the CPO extended warranty, and introduce me to the service manager. He agreed to FedEx the battery charger and warranty book and papers in the next 2-3 days. I couldn't ask for better service. If you plan to buy a Ferrari, I would highly recommend FoW and ask to work with Carlo. He's Italian by birth and his passion for customer service and the Ferrari brand is incredibly high. You'll be delighted doing business with him, as much as I was today. Thank you very much Carlo!

FTDKing

28 de mar. de 2016

As a former non-Ferrari owner, I stopped into Ferrari of Washington a few weeks ago to see if I could take a peek at a new 488 Spider. Never having been to a Ferrari dealership and not the type to window shop, I did not know what to expect in terms of a welcome and help with my query. However as luck would have it Carlo Sandrin was right there to help. His friendly greeting and inquiry as to what he could help me with started it off and soon I found myself looking at a beautiful new 488 GTB that had just come in for someone. We discussed the car, my life-long fascination with Ferrari's, my expectations and then he was very honest about my chances as a non-Ferrari owner of getting a 488 Spider. Being persistent, both he and I talked about other Ferrari models they had and he showed me a few other cars, and we discussed what I liked about them and what I didn't like before we honed in on a 2014 458 Spider. I loved the paint color and the interior color and the options that were apparent on the car. I sat in it and adjusted the seat and we discussed a possible test drive, and the asking price. I'm not sure if I had any intention of actually buying this 458 but I was serious enough about it now that we made an appointment for a test drive later that week. He promised to show me the window sticker and the build sheet so I could see all of the actual options that had been selected. On the day of the test drive we went over the window sticker and the build sheet and all of the options one-by-one. There was never any rush in all of this or pressure. We went for a test drive and when we came back I was ready to become a Ferrari owner. Carlo and the rest of the team did a great job with the paperwork and I walked out of the dealership a very happy person and new Ferrari owner.

AlexVA

26 de mar. de 2016

I have been in the market for a new performance car in a reasonable price range after having several Mercedes and Audis in the past. I was still thinking about continuing my Mercedes experience, but after visiting Maserati of Washington I had my mind changed. The wonderful experience afforded by a very knowledgeable staff, in particular by Carlo Sandrin, allowed me to quickly change my mind and settle for a beautiful car at a great deal price. I would certainly recommend this dealership for those in the market for cars that make a statement.

Park Potomac

24 de mar. de 2016

Carlo Sandrin of the Ferrari Maserati of Washington Dealership epitomizes what everyone iin a Sales or Customer Service establishment should be. Friendly, knowledgeable, enthusiastic and no hard sell. He stands behind his product and makes sure you are totally on board with your purchase as well. Carlo is a delight and will certainly see us again for future purchases!!!!!

timberone

12 de mar. de 2016

Many people dream of owing an exotic car like those sold at Ferrari of Washington, and for years I was one of them. Having owned really nice German cars over the years, I thought that now was the time to move it up to the next level of car ownership. Going into this I didn't really know what to expect, but from the second I walked into the dealership I was made to feel welcome without any hint of pressure or snobbery (as some would expect a Ferrari / Maserati / Lamborghini dealership to be). I was introduced to Carlo Sandrin, an absolute great guy to work with. He guided me through the entire process. I was shown several cars that were in my price range, got to drive a couple, changed my mind once or twice, and through it all I never felt any degree of pressure to make a purchase. As we were going back and forth, I was waiting for the dreaded "let me get my manager to talk to you" moment, but it never happened. Carlo and I worked the deal between just the two of us and I'm now a very happy 2016 Maserati owner. And the best part of the entire ordeal, I was in and out of the dealership in about 4 hours! Carlo, you're the BEST! I wish you much continued success...

Paul Bradford

3 de mar. de 2016

I had the best experience ever buying my dream car from Carlos Sandrin with Ferrari Maserati Lamborghini. Carlos made buying my new Maserati are very fun and exciting time. There where no games just good business which was very refreshing. I would highly recommend Carlos and the team! Well done!

Joe L.

28 de feb. de 2016

Carlo, Oscar and Jose of Maserati of Washington made my buying experience enjoyable. They were knowledgeable, transparent and passionate about the cars they represent. The test drive was particularly fun and my son is enjoying the gift from Carlo. They have earned a loyal customer.

Satisfied out of state customer

6 de feb. de 2016

Carlo and I met on the Internet and phone and email. We will meet someday in person. He was Very professional and nice to deal with on the trade in of a 2014 Californian for a Red 2015 F12. I will Call Carlo for my next Ferrari!

VABuyer-A6

17 de ene. de 2016

This dealer is great to work with, and I have had many experiences with buying luxury cars. I had the pleasure of working with Carlo Sandrin, at this particular Ferrari Maserati of Washington, he was knowledgeable, attentive and provided great service from the very beginning. The car was at their other location in Arlington but they moved the car to Sterling for my convenience to test drive the car I wanted, that's what I call a great service. Once purchased, they detailed the car well inside and out. I highly recommend purchasing from this dealer and especially from Carlo.

Ram V.

13 de ene. de 2016

I thoroughly enjoyed my buying experience with Ferrari Maserati Lamborghini of Washington. I attribute this to the professionalism and exceptional customer service that I recieved from Carlo Sandrin. I was purchasing my vehicly but was not from the Washington area, Carlo did a fantastic job of making the experience seamless for me. The purchase went perfectly and Carlo was attentative, understanding, and professional throughout the whole process. He kept me in the loop at every stage of the process and never waivered from delivering an exceptional purchasing experience.

Matt S.

12 de ene. de 2016

I just bought my first Ferrari, a 2012 FF. I was so intimidated before showing up I brought my uncle with me because he knows much more about such things. However, it was a wonderful experience. The Ferrari rep, Carlo Sandrin, made it a relaxed, informative and fun experience. He was knowledgeable, friendly and supremely helpful. I'd recommend him to anyone looking anywhere for a Ferrari. Be warned: His passion for Ferrari is contagious!

First-time Ferrari buyer

9 de ene. de 2016

I have had many experiences with buying European performance cars dating back to 1972 when as a college student I bought a BMW in Munich as a summer car. I have since purchased other BMWs and Porsches, and have come to appreciate the type of service provided by premium dealers. The experience I had buying a Ferrari from Carlo Sandrin at Ferrari of Washington was fantastic! He was completely professional, willing to let me take my time in thinking about different options, and ultimately very helpful in selecting the right car and options for me. When I went into the dealership, I did not even know I would buy a car at all. The experience I had with Carlo shows what a good sales advisor can do, because even though the brand speaks for itself in terms of performance, many new Ferrari customers do not have a lot of first-hand knowledge about the cars, for the simple reason that unless you've visited a Ferrari dealer before, you're not going to know much about driving the cars, understanding the unmatched quality of construction found in a Ferrari, or knowing much about the culture of Ferrari as a company. In short, the sales advisor for a car brand that you don't come in contact with very often is critical. Carlo was fun to work with, plus his Italian background made me feel at times like I was buying the car in Italy, where I have been many times on cycling trips. He gave me invaluable advice re options without pressuring me in any way. I also was very impressed with the Sales Manager, Amir H. If you have any interest in a Ferrari, or a Maserati for that matter, I highly recommend the Washington dealer located near Dulles Airport, and Carlo Sandrin in particular.

Wealth Manager

16 de dic. de 2015

Carlo is the consummate professional and your personal consultant at the dealership. He ask questions and listens to you, as he guides you through selecting appropriate car and driving experience that is most suited to your lifestyle and needs. He is extremely knowledgeable, responsive, client focused, and a pleasure to work with.

Lou

15 de dic. de 2015

Just bought my first Ferrari -- an F430 -- through Carlo. He was an amazing, informed and professional salesperson. He introduced me to Greg in service and both explained the dealership service philosophy and how important their customers were. The paperwork was effortless. Overall, just a great experience.

Maserati Buyer

4 de dic. de 2015

I had a wonderful experience purchasing my first Maserati Ghibli. This experience was enhanced thanks to my salesperson, Carlo. Carlo was first and foremost very professional in explaining the process at Maserati for first-time buyers and patiently relayed all of the information(including my many questions) I needed in order to make an informed decision in choosing a car. It was clear from the very beginning that he had an expansive knowledge of Maserati and demonstrated that he not only knew about the technical specifications of each vehicle, but that he was extremely passionate about the brand. This authenticity showed when we went on a test drive of the Maserati Ghibli 2015 where Carlo's passion translated into his ability to maneuver the car in such a way as to demonstrate its capabilities.

Felicia

2 de dic. de 2015

I drove a high end luxury vehicle but wasnt quite sold on buying an exotic I was just kinda window shopping. This dealership has two locations Arlington and Sterling. I made quick visits to both locations before deciding that it was worth the drive to Sterling to follow-up, and ultimately closed a deal, with Antoine (I live in Alexandria so the Sterling location is almost 40 miles away versus 5 miles to Arlington). Antoine was responsive and answered every question and concern. The process was smooth with no surprises. Great experience. Completely satisfied with the service and the purchase. I have already recommended Antoine to family and friends and they plan to work with him on future purchases.

tfosiF1

2 de dic. de 2015

Ferrari of Washington is an excellent dealership and salesperson Carlo Sandrin was great. As he grew up not too far from Maranello, he has the passion and knowledge and enthusiasm one wants from a Ferrari rep. And test drives with Carlo are fun ! It has been a very good experience dealing with Carlo and Ferrari of Washington. Forza Ferrari !

BarbaraZ

1 de dic. de 2015

I bought a new Maserati Ghibli Q4. I began my search at Maserati of Arlington where I met Carlo. Carlo was a top notch salesman and was totally professional and dedicated to your satisfaction in purchasing the Maserati Ghibli. There were some glitches along the way, and in my case and Carlo's determination to resolve the issues is why I am driving my new Ghibli today. He is focused on the relationship and not just getting the sale. He is honest and ethical and does everything possible to assure that your special requests are satisfied. I highly recommend him - Maserati of Washington is fortunate to have such a thorough and dedicated salesman on their staff.

Reuben Okoya

28 de nov. de 2015

The buying process was seamless and painless. it was a good experience

sebkc

24 de nov. de 2015

Great Service prompt great follow up I would highly recommend

Jamil

24 de nov. de 2015

I was at the Dealership earlier today and was connected with Antoine Whitaker for a consultation on purchasing a Lamborghini within the next 6 months to year and half at max time frame. I had a lot of questions as far as cost related to purchasing an exotic. I don't know much about owning a Lamborghini and I wanted to know what Lamborghini offers and compare a Ferrari, what is the difference. The attitude I got from Antoine was if you're not here to buy right now, then there is the door. He told me all my questions I should take to the service department and they are by appointment only and probably won't have time to answer your questions even then. I was extremely disappointed considering I am a serious buyer and if he was to find my dream car right now, I could pay without financing. I expected him to educate me what Lamborghini and Ferrari is about and why I should own one but he pretty much kicked me out the door in 10 minutes. Did not ask me anything, and was not welcoming at all. I'm pretty fed up considering I am a serious buyer who just wants to get the true Lamborghini experience. My friends who have purchased from this dealer will definitely hear about this. If you can afford a Ferrari or Lamborghini and looking for an experience, you will definitely not find it here with staff like that. I expect top notch customer service if I am spending that much money.

Dave H.

17 de nov. de 2015

I had a wonderful experience purchasing my first Ferrari. This experience was enhanced thanks to my salesperson, Carlo. Carlo was first and foremost very professional in explaining the process at Ferrari for first-time buyers and patiently relayed all of the information(including my many questions) I needed in order to make an informed decision in choosing a car. It was clear from the very beginning that he had an expansive knowledge of Ferrari and demonstrated that he not only knew about the technical specifications of each vehicle, but that he was extremely passionate about the brand. This authenticity showed when we went on a test drive of the 2014 458 Italia where Carlos passion translated into his ability to maneuver the car in such a way as to demonstrate its capabilities.

Ferrari Fan

10 de nov. de 2015

I bought my Ferrari FF from Carlo Sandrin and I had a great buying process with him! The condition of the car is excellent and the service is exceptional!

Dr Samuel Stoleru

9 de nov. de 2015

Easy, no pressure buying provided by Carlo Sandri, a very knowledgeable sales representative. Dealership very helpful in finding great financing. In summary, I will recommend them to anyone shopping for a Ferrari.

Vartan Ajamian

8 de nov. de 2015

Carlo was an honest salesman. He did not waste my time or oversell in any way. The test drive was amazing--the Maserati Ghibli SQ4 sold itself. All the way from the receptionist to the finance folks it was a simple process. I highly recommend the dealer.

kianoush

8 de nov. de 2015

I had a very good experience leasing my first Maserati from Carlo. I am enjoying my fun car leisurely and the drive is fantastic.

NewMaseratiDriver

2 de nov. de 2015

The only reason this isn't a 5 star experience is that the used 2012 Maserati I purchased from them had a fuel gauge problem. I didn't notice it until after I ran out of gas. This problem could have been solved if they would have delivered the vehicle with a full tank of gas. I would have had time to notice that the gauge wasn't working properly and would have gotten to a gas station sooner. However, their response to my distress call and the correction of the problem was above average and they treated me right. The service manager came out personally and picked my wife and I up from the side of the road, we were given a loaner vehicle and they took care of getting the car towed to them. Carlo, the salesman was gracious throughout the sales process. In fact, he personally picked us up so that we could accept delivery of the vehicle. He went above and beyond. All in all it was a positive experience and I would recommend them to others.

RonFurg

1 de feb. de 2015

I saw a 2012 Corvette Grand Sport listed on Cars.com and called to get additional info about it. I was put in contact with Antoine Whitaker. He accurately described the car and it seemed like it might be a good car for me. I took a test drive with Mr. Whitaker but really wanted to take my time before making a decision. I continued my search and, after thorough research, decided that the Vette was the best value I could find. There was a bit of negotiation regarding the price and eventually we came to a price agreeable to the dealership and me. The sales process was painless and the delivery went without incident. Mr. Whitaker was a delight to work with and I would definitely do business with the dealership and Mr, Whitaker in the future.

AMS

24 de dic. de 2014

Over the last 14 years I had leased or purchased 4 Ferrari and 2 Maserati from this dealer. In general the quality of customer service had been good enough for me to do business with them for so long, till the ownership changed several years ago. When a serious engine problem appeared on my new Maserati in 2009, the technicians could not identify it; they did only after the car went outside the Warranty period! They tried to fix it with the guidance from Maserati headquarters techs, but the problem became progressively worse! Long-story-short: they wanted to replace my Maserati engine with a year older Ferrari engine giving no warranty whatsoever! And this is how they treated me after 14 years and 4 Ferrari + 2 Maserati later.

Great Falls Soccer Mom

21 de nov. de 2014

I first made contact with Ferrari of Washington with the Pre-Owned Manager ,Steve Browdy he was extremely professional and answered several questions I had during a 15 minute phone conversation, at which time Steve had suggested I come in and no pressure go through I think he called it a Product Consult. When we arrived at the Ferrari Dealership it was like we walked in to a dealership that you could only dream of, every person we met was friendly and smiling which in my eyes meant the environment was completely different than any other dealership we had ever visited. Steve came out and introduced us to one of the Ferrari Sales Specialists, Jonathan Branco who first sat and talked to us about what we were looking for and was extremely sincere about not selling us but helping us find the Ferrari we had always dreamed of , Jonathan gave us a thorough education about the different models was very patient with us and most important never pressured us. It came down to two different cars and we settled in on our amazing 2011 California. The paperwork and financial arrangements were handled very quickly and we were on our way with our dream car.. From beginning to end this was an amazing experience and we will make sure Jonathan guides us for every future car purchase . Best Dealer Ever

Maser1

12 de nov. de 2014

I'm busy, as are most of us, so I use sites like Cars.com to research my new vehicle purchase. When I make my decision, I contact dealers through their web site. In this case I was looking for a very well equipped 2015 Maserati. I received an immediate email response from Franklyn Freeman, the Maserati Sales Manager, asking when we could speak. In fairness I received replies from other dealerships, but Franklyn's was on point.Turns out he had already searched for the vehicle configuration I wanted and finding none, wanted to know what I absolutely could not live without. We spoke, he did some more research and found a single vehicle in the US. He emailed me the internal Maserati build sheet to assist with my decision to buy this car or place one on order. The configuration covered my must haves. Negotiations were professional, and I am pleased with the results. Paperwork was FedEx'd back and forth - easy. The delivery experience was excellent. I made an appointment and Franklyn had everything ready upon my arrival. He went over the vehicles functions and operations. Took a pre-delivery drive to ensure I was comfortable with the vehicle and there were no issues. Everyone I met was courteous and professional. All in all I found them easy to do business with. I have no reservations recommending them to anyone based upon my experience. I have not experienced the service department, but will follow up once I do.

Butler

16 de oct. de 2014

Dealing with these people after buying a Maserati has been a complete headache. After 45 days I still do not have tags on my car. They let me leave the dealership without insurance. They lost my licence plate from a Jag I traded. They have completely bungled the plate transfer process. The salesman accused me of losing the license plate that was left in his custody and was rude to my staff when they called trying to resolve the problem. As for the car, it has damage on the rims that was not disclosed prior to me driving 10 hours to get the car. Upon my return home I noticed that the coat-hanger was missing leaving an empty hole. When I brought this to their attention, they made ZERO efforts to make it right and I had to order and pay for a $50 plastic piece (the money is irrelevant--it's the principle). Be very careful buying from this outfit. You are buying a high end vehicle and deserve better service.