service customet

20 de ago. de 2016

It's was great! No appointment needed. Dropped off and picked easy process.

Customer returning

20 de ago. de 2016

Service was great, didn't wait longer than the time I was told.

anonymous

2 de ago. de 2016

Worst car buying experience ever. My husband and I were looking for a new Honda vehicle recently and was in discussion with Fiesta Honda for almost a week and discussion was not coming to any conclusion. For almost one week, they called us everyday giving stupid deals but not coming to a conclusion. After one week, they called us and left a voicemail saying that we are ready to make the deal in -- price. After getting that voicemail, we tried to contact them for the whole day to make sure that we got them right but no one responded. In evening, thinking about the saved voicemail from their manager, we reached the facility but they were again making all stupid offers and not even considering or bothering about what they said on the voicemail Wasted whole evening.Very bad staff behavior and can't even keep their own words. Even when you have a proof of what they said to you over the phone. No plans of ever doing business with them.

Liz & Roland Rodriguez

19 de jun. de 2016

My husband and I were dealing with another Honda Dealership. The time frame to finally receive a negotiation price took almost a week with no satisfaction. My husband called Benson Honda on Saturday and spoke with BRANDON SANTIAGO and explained our dire need of a specific vehicle. Within 30 minutes BRANDON returned our phone call with promising to beat the other dealerships price. We arrived at 8:30 p.m. and left at 9:45 p.m. with an amazing satisfied drive out price. At this point just waiting on PDI and Monday morning we will be driving out as super happy customers. He made it hassle free & with 4 kids time is of the essence. BRANDON expedited our needs as a priority. We have purchased several vehicles in the past & I must say this was the most pleasant experience. Thank you BRANDON !!

Josh_sanchez77

11 de jun. de 2016

Excellent service! Helpful and friendly. This was my first time buying and DeMarrio helped me out very well. Definitely glad I came to this dealership and very pleased with my buy. Thank you

USNCorpsman

11 de jun. de 2016

Demarrio was such a great salesperson. He didn't pressure is to buy anything and was more interested in what WE wanted in a vehicle. I recommend him to any one in the market for purchasing a vehicle and will do future business with him for years to come. Thanks Demarrio for our new 2016 Honda Accord!

nick charolia

26 de mar. de 2016

they diagnostic wrong on my pilot. they want $500.00 +tax for front drive side link which cost about $22.00 to $26.00 they want to replace lower control arm which was good now no problem. i call service manager and left massage no response. Imaging service manager don't call you that means they don't wamt our business.they evens wrong advertising to match price but they don't.

Tishak

23 de dic. de 2015

Today Zach at Benson Honda delivered the best car buying experience I have ever witnessed or been a part of. He was so helpful and took the time to explain everything to my mom. No matter how many times she asked he explained it again. When Frank the finance manager told her this is what we can do for you , I think my mom teared up. She asked questions he also took the time to explain and reanswer questions. He also through in a snicker doodle or two while we made the deal. The word not the cookie.. He was right try saying snicker doodle and not smile. Ian in finance explained and answered and readwered questions as well as gave valuable information. Still in shock my mom went outside to find her new car sitting there all nice and shiny and ready to be taken home. But not just yet Zach was up to bat again with the final inspection. The walk around happened Zach sat in the car set up her blue tooth and voice dial system. Everyone went above and beyond for my mom and it was genuine not to make a sale fake. You have made a customer for life and will send referrals as much as possible. Thank you thank you thank you

Odysseybuyer

21 de dic. de 2015

Our salesperson was Christopher - excellent experience. Helped us with every step of the process and looking back after a few days, we are very satisfied overall. Thank you, Christopher!LB

Jesse Elizondo

9 de dic. de 2015

Salesman Anthony Speller is a pro..very cordial..knows the merchandise well..very helpful now with a minor issue..really trying to resolve the problem...Phillip (mgr) very nice too

Captain Nemo

7 de dic. de 2015

I arrived with the tow truck hauling my crashed car. Blany Raby and Joe Pfeifer in the Collision Center took excellent care of me. But the man who went above and beyond was Antonio Segovia. He drove me all the way home at 7pm without a thought for his personal time.My experience was so good that I decided to shop the Benson Honda used cars on line. I found 10 I wanted to look at. I called Mr. Raby the next day and he alerted the sales department to take good care of me. I arrived at 5pm and was immediately taken under the wing of Michael Lingan. He drove me around 2 different lots so I could see all of the cars that I wanted to see. He knew that I had to leave at 7pm, but he did not rush me and continued to watch out for my time.Even though the time was short I was able to negotiate a very favorable deal on a car. I left at 7pm and returned the next day to efficiently close the deal.I highly recommend Benson Honda for any car needs you have. They will certainly be my car dealer from now on.I did not arrive for Sales, or Service. I arrived because I was in trouble with a wrecked car and let the tow driver take me to anyplace he could drop my car unannounced.

Sean harmon

5 de dic. de 2015

I was able to choose the vehicle that I wanted and the customer service was out of this world.Frank Gonzales was there every step of the way and made my experience and buying process very easy for me. Much appreciated. I would highly recommend Frank to anyone who is out looking for a new vehicle. Thanks Frank.

Robflores

29 de oct. de 2015

I was in and out went in looking for a used car found got a good deal on it the salesman was really nice and understanding. I would definitely go back and get another car from there and ask for the salesman that helped me

TimbrlynGrady

23 de oct. de 2015

I had the pleasure of purchasing my first vehicle with Benson Honda. I had a great experience and my sales person Richard Furst did and excellent job at helping me find a vehicle in my budget. No pushy sales tactics just great service. Always a pleasure at doing business with the GM Tony Osborne who I have known for over 20 years. I will definitely be sending more customers your way.

Dsds

23 de oct. de 2015

I had thought the dealer plates was out and they was not. So i do appreciate him very much for makeing sure and i would recommend him to alot of people thats looking for a car.

German

17 de oct. de 2015

I was having a hard time finding a car at other dealerships. I went down to Benson Honda and It didn't take long til someone was willing to help me. I was greeted with a smile and a handshake. Marrio took the time to listen and help me with my situation.

Keisha Ree

2 de oct. de 2015

Marrio was patient with me and I usually don't like looking for cars, but he has showed me a different side to the car buying process at Benson Honda. Thank you again Marrio.

James Neiner

12 de sep. de 2015

I bought 3 more cars from Benson Honda thanks to my superior salesman Rob Drury! I took my daughter to get her first car and I was trading in my 2015 pilot for a smaller car. I really didn't know what I wanted for myself; planned on a civic for my daughter. Anyway my salesman Rob Drury spent all day with us on 3 separate occasions, literally. He was very patient, professional, knowledgeable and offered some very useful advice. We ended up getting a civic and an accord and just like last time in 2014 everything went perfectly with minimal negotiation and a very fair deal. The floor manager gave us everything we wanted at the price I was willing to pay and the finance department was incredibly efficient. I left happy and of course my daughter was thrilled. My wife felt left out, so less than a week later we went back to Benson Honda to get the windows tinted on both cars, and Rob Drury spent another day with us, and he was again perfect. We test drove the CRV, and Accord, but my wife wanted to trade in her van and get the new 2016 Pilot which was has limited availability currently. Rob was able to find us exactly what we wanted and the manager gave us the deal we wanted so we were all very pleased with the process. After the sale Chelsea in customer relations continued to impress me by ensuring that we had everything we were promised (we had to get some options installed the next week.) When you go looking for a new or used car be sure you start with Benson Honda and ask for Rob Drury and find Chelsea (trust me on this one guys). You will be glad you did and you will appreciate having them both helping you. I almost forgot to mention Kaileigh also in customer relations who helped schedule the tinting on the civic and accord. She was also very nice and patient with me, and helped me decide on the right tint darkness: tougher decision than you might think. One last thing is their brand new showroom and service dept. Everything is so nice and new, and buying a car can take some time so it's really convenient for anyone with or without children to be able to sit comfortably with free cookies, soda and coffee while waiting.

Jesse

17 de ago. de 2015

Im buying a new pilot. Anna Garcia was the sales person. I told her i had all the financing ready and a big down payment ready. Just needed to find the right pilot. Anna would call me when the right pilot would come in. She called me to let me know that a pilot would be in. Anna called again stated that the pilot was in for me and my wife to come in and look. She would hold it for one day so we could come in and make our decision, so we made an appointment for Saturday AM. Anna called me again Friday PM and stated that someone else was going to look at it before us. I told her that she promised us an appointment for Saturday morning. She stated that no problem, she would still hold our appointment for Sat AM. I told her that if the appointment did not happen, that to call me. Well, i got a call Friday evening before they closed and they sold it. The person that called me was a trainee and not Anna. She did not want to call me! I told her when i first met her that i did not want to deal with anyone else but her, in person or on the phone. She understood this. She DID NOT have the decency to call me and let me know they sold it. Benson is more interested in making money which i understand but they are not as interested in customer service. If it is like this at the begining of the selling process, then i imagine what it will be like after the sale. They did not tell me the truth and Anna Garcia did not want to face up to me so she had other sales people call me. I will not buy from Benson Honda just for this reason alone. If they cant be up front with me then i dont need their business. The pilot is a popular car and they told me that first come, first serve. Someone will be next in line to buy. It did not matter that i had an appointment to see the Pilot the next morning. If 20 Pilots were delivered after this in the color we want, I would not buy from Benson Honda San Antonio.

Not impressed

8 de ago. de 2015

Visited there recently in search of a specific model of vehicle. Advertisements heard over the radio and seen online said that they would beat any price. This, however, was not the truth. After testing driving and figuring out the exact model with the exact features that we wanted we began the negotiations. Our salesmen did not seem very motivated or knowledgeable about the vehicle that we were interested in and appeared to be reluctant to help us negotiate a price, stating "He (sales manager) would never go for that", despite the fact that another local Honda dealership offered the EXACT SAME vehicle with the same add-ons for a lower price. Since I was in no hurry to buy I began to leave. I was stopped at the door by the salesman who was helping us and also the sales manager. Typical tag-team sales pitch. He pretended to like he was interested in meeting me closer to my desired price, however, he made no real effort. He kept going on about "he" payed for the window tint (that is a factory install), and "he" payed for the interior protectant and explained that no other Honda dealership does that (I found that most do at no extra charge). And he kept going on and on about "rail dust" and how "he" ensured the vehicle was cleaned after arrival to the dealership (most dealerships will clean the inside and outside of the vehicle you purchase while you're completing the paperwork.After leaving that dealership we went to another Honda dealership just down the road and found the EXACT SAME vehicle with the exact same features for $5500 less! And the salespeople were a delight to work with.

koda

5 de ago. de 2015

Dennis was super helpful and not too pushy. The process was very easy and went very smoothly. I was surprised about how quick and easy it all went.. I would definitely go back!

rachelhbell

24 de jul. de 2015

i came into this dealership instead of my usual because it was close to work. I have a year old Honda that got a dead battery and I had no choice but to replace it through autozone. I came a few days later to this dealership and they agreed to reimburse me my money for the battery and fix the warning lights that came on after my dead battery. the service was above what I expected and I will rec this dealership. Tobin and Greg are awesome!

spcwms

16 de jul. de 2015

I purchased an used vehicle over a week ago, finance department completed the paperwork stated it would be sent to my credit union within a few days. Well 10 days later and my credit union still does not have the paperwork from the dealership. I have made 5 attempts to reach the finance department, in which I left 2 messages, talked with Lori who stated she would check the status and call me back. I even requested to talk with the manger only to be sent to his voicemail and no call back from him either. What should have been an easy answer to a question has turned into a nightmare and I still have no answer as to why this process is taking so long. I'll never do business with this company again!!

jt0419

18 de jun. de 2015

Good afternoon, I tried reaching out to the Benson dealership I purchased my vehicle from, but the assistance given was not up to my standards. I will try to give the short version of my experience. Last Wednesday, June 10th, I purchased a used VW CC 2010 from Benson Honda. Test drive went great, and purchase experience was fine, but what happened after is my concern. I drove the car home and started to notice a tug on the transmission going into/out of first gear. I would release the brake pedal and the car would jerk on it's own, non stop. I took the car back to Benson the next day and they told me they wouldn't be able to take it a VW dealer till Friday. I said that's fine, but I do not want to drive this vehicle, it's not safe. A few hours later they had informed me it was taken to VW Alamo Heights. Alamo Heights said everything checked out just fine, but to drive in sports mode to alleviate the problem. In my mind I was thinking I shouldn't have to alter my driving experience for something I just bought 24 hours prior. I went along with the diagnosis and tried sport mode, issue still persisted. When I looked at the paperwork, I noticed the date and mileage were before all before my purchase date. Benson Honda had taken in my vehicle for the SAME exact issue I was concerned with. I was informed by Benson that because VW checked out the car and said it was ok, they went ahead and deemed the car suitable to sell. The problem I have though is Benson thought well enough to take the car in for said issue, but they were satisfied with VW saying everything was OK. I went back to Benson with this information and I was repeatedly told to deal with VW, that it was no longer Benson's issue. I did have the used sales manager reach out to me earlier this week trying to assist me, but he offered to pay for the repairs (which were no cost thanks to extended warranty I purchased) and to give me a vehicle to drive while my car was being worked on (I already made arrangements ). I contacted the general manager of this incident and got no reply from him. The main issue I have is I was sold a car that knowingly had a defect. Then when I found said defect I was told to deal with VW on my own. The car needed a whole new computer for the transmission and I have not yet been able to drive my car. I am hoping this message gets seen by the right individuals and handled appropriately.

Expect the unexpected

6 de may. de 2015

You guys are the worst in the Service Center. I called on March 16, 2015 for a Recall Notice. I waited. I called back about 2 weeks ago and I was told not to call and that I will get a call when the parts come in. There was a back order for my parts. BS !!!! I called today and I find out by another gentleman that I was NOT in your system for making the call on March 16, 2015. Why is that !!!! Then it's going to take ALL Day to replace my parts. IT only takes 3 hours to do the work. I spoke with another dealership and that is what they told me. I WILL NOT RECOMMEND BENSON HONDA TO ANYONE !!!! I will take my business elsewhere....

Geoff D.

2 de abr. de 2015

Went to Benson to purchase an LXS coupe in red. Not only was I told over the phone it was in stock, but they would accept my offer of 23500.00 drive out. I told them I would drive in from Corpus and buy that day. The manager Jason was going to hold the keys for me. When I got there it took more than 30 minutes to find the car. I was then told they didn't have the red only the blue!! I asked why they hadn't known that before I drove all the way in and the "manager" said the inventory must hadn't been updated. That to me was an incompetent excuse. They offered to trade for one but it would have an additional pricing of 1200.00 dollars because of extra equipment or I could just buy the blue one for 800.00 more.Typical car salesman dishonesty. The sales person looked confused and asked another sales person what an LXS was? Considering this was a pre-determined deal it should have been an easy experience. He then suggested I get lunch while they try to come up with a solution. I ended up leaving and buying at Fernandez. They may have a new building, but definitely the same old car tricks.

Steven P

3 de mar. de 2015

I bought a 2014 Accord off the showroom last week. I got a fair deal and was very impressed with the internet sales staff. Andy Irizarry is a stand-up guy and will make sure you get taken care off. I highly recommend Benson and look forward to visiting their finished lot. Thanks again, Steven P.

yul

14 de feb. de 2015

I was with honda benson since I moved here in San Antonio. At first I was satisfied maybe because someone or one of the service technician was honest. Well he moved out. that's when I started to have problems. They will fool you in telling you that you need to fix this and fix that or change this or that even though the parts are good. And for the price of service is so high. I made a comparison and I saw the difference. I made a better business bureau complaint.

j2thalo

16 de sep. de 2014

Vivian, Chris, and Claudia were awesome. All so personable and very helpful. If you want an excellent customer service experience and the feeling of no pressure...just having a conversation with a good friend ASK FOR VIVIAN she will take care of you!

RC Vivenza

10 de sep. de 2014

I had been a loyal Benson customer since 1984. The only two brand new cars I've ever purchased were from Benson dealerships and it is sad that a change in their Service Department business practices can wreck that trust, but Benson has lost me as a customer forever. Add them to the list of the dishonest who will bring a customer in for routine maintenance and sabotage other systems in an attempt at a dishonestly earned buck. For an oil change its been a bad two day ordeal.My name is Richard Vivenza. I am a San Antonio native and I stand by what I say. If you know of a Honda Service shop that you trust please feel free to inform me at:dvivenzaathotmail.com

lilmama2011

2 de sep. de 2014

Vivian Aguon is the gal to see! On August 30th I found the CR-V I was interested in online. Scheduled an appointment with Vivian. She had it up front ready for us to test drive by the time we arrived at dealership. Service was great & process was seamless. Thank you Vivian!

Omieclaudette

29 de ago. de 2014

Vivian Aguon is very nice and pleasant to work with. I especially appreciated her helping me with the setup info in the car before I left. It is comforting to know I can still call her anytime with questions.

Jmedola

20 de ago. de 2014

Vivian has a gift for sales. We had a bad experience with another dealership so my husband went online to look at reviews of other dealers. He found Vivian's reviews online and decided to call her for an appointment. I'm so happy he did. We were impressed with Vivian's attitude. We arrived early so we got to see her interact with another customer. She provided excellent customer service in what could of been a difficult situation. Vivian got us a great deal on our CR-V and our trade-in. We will definitely recommend Vivian to our friends and family.

Tom Blackshear

19 de ago. de 2014

To Whom it may concern, I wanted to say how pleased we were with Philip Rodriguez who sold us a new 2014 Honda Accord EXL last Saturday 8-16-2014. Where do you find these people? This young man made us feel very comfortable, and with his knowledge and demonstration of the car's technical superiority over the Ford Focus we were contemplating purchasing, ( Phillip didn't know we were thinking about the Ford purchase), he answered every question we had, without fault. I immediately felt the difference between the two cars. There was no comparison when I was directed to the drivers seat of the Honda. I was very surprised how well the car was designed. This car has more appointments on it than my 2007 Cadillac DTS, fully loaded. So, I want to thank you for the pleasant experience that we had with Phillip, my wife just loves her new car. I'm very satisfied with the way we were treated, and I feel that we have found a new home. Sincerely, Tom & Dottie Blackshear

eguajardo

30 de jul. de 2014

I really enjoyed my whole buying experience here. This was my first experience buying a car practically by myself and Vivian Aguon was very helpful. She took her time with me and was very good at negotiating with me. I would definitley do business here again and with her.

JohnL0538

30 de jul. de 2014

Vivian is the honey badger of car sales....a real go- getter who has a fine temperament and is patient with people.I'd love to have a beer with her and discuss the car business.

j_review

25 de jul. de 2014

I had an alignment performed as part of some other work. When delivered, the alignment was off. Way off. Rear toe tolerance is 0.16 to 0.04. It was delivered at -0.05. Normally this would be obviously highlighted in red on the printout, but the printout was delivered in black and white. I raised the issue to the service advisor who divined that my car "must have a bent strut for the alignment to be that far off." What insight! He could tell from some numbers on paper in the office what his mechanic who was under the car failed to see! Or, maybe the strut is fine, but the alignment wasn't correct? Maybe the mechanic messed up? There were no "before" numbers provided, so that's a failure. Tire pressures weren't set correctly, so that's a failure, and I looked at the eccentric bolt on the rear control arm and there seems to be room to adjust it more in either direction, so it doesn't look maxxed out due to a bent component. It is within the realm of possibilities that a part really is bent, but shouldn't the mechanic say that? Maybe "The rear toe is off because there's a problem with the control arm"? I did pay for an alignment, if it can't be performed it would be nice to know. Isn't that what you pay service departments to do: diagnose and repair?Thanks Mr. Other Guy Service Advisor for treating customers like ignorant fools. You really reinforce the stereotype of the dishonest mechanic. You really ARE the guy I warned my daughter about.

Christopher Cruz

23 de jul. de 2014

I was tremendously happy with the decision I made to purchase a Honda Accord at Benson Honda with Vivian Aguon. Vivian is an excemptional sales specialist with an ideal mindset that handled my concerns about making a important decision toward a vehicle. Vivian was very coopertive, respectful, knowledgeable, and overall showcased what a true solid sales person is about. Vivian was very attentive to actually listening to what we had wanted and avoided the high pressure sales techniques that we are used to getting during this process. The entire buying process was very smooth and hassle-free. I'm definately looking forward to sending more people toward the dealership and her way as well.

mistyr1979

28 de jun. de 2014

This was the second vehicle we have gotten from Benson Honda and was very satisfied with the time they have put in to find us the best possible deal. From the moment I spoke with Vivian Aguon the internet specialist I knew we were in good hands. Vivain did everything she could to make us feel at ease and assist us. Thanks Vivian!

Aspecht1

28 de jun. de 2014

This was my first experience in purchasing a new car. I have experience with various pre-owned, but this time was by far the most seamless purchasing experience I've ever had. I was well taken care of and met with nothing but kindness the second I stepped on their lot. While I'm sure there are many friendly sales staff, I had the privilege of working with Vivian. She was extremely helpful from the get-go and was very to the point. She was extremely fair in the way she conducted her business, and she was extremely courteous and professional throughout my time with her. Simply put, if you want to find yourself in a new vehicle for the right price, she's the person to see. I would gladly do it over again.

RobKozub

19 de jun. de 2014

Vivian Aguon is probably the most kindest, sincerest person I have ever dealt with at any dealership. Her main focus is Customer Satisfaction, and I more then COMPLETELY SATISFIED!!!PROMOTE HER NOW!

chence

30 de may. de 2014

I wanted to take a moment to capture an experience that is uncommon within the car industry. I met with Vivian Aguon a couple of weeks ago. I walked into the dealership expecting another stereotypical salesperson who was overbearing and who possessed minimal knowledge. HOWEVER, I was pleasantly surprised to be warmly greeted in a courteous manner by Vivian. Her knowledge and ability to read a customer is an invaluable trait. She was able to transform a typically painful experience into one that exuded comfort and confidence. Because of her, my future business will return to Benson Honda!! Thank you Vivian!

Hunter2004

29 de may. de 2014

I would recommend Cris, he is one of the best sales representative. He has a good attitude. Also recommend Benson honda to my friend.Friendly workers

Mohamed Abdel-Rehim

17 de may. de 2014

Less than a year ago we bought a Honda Pilot (touring) from Benson Honda. We bought every extended warranty that comes with the car. I was told I would have bumper to bumper warranty, which I thought because of Honda's name they would stick by it. They were very nice to us when they were taking our money. I thought I am buying piece of mind. Until we ran into a problem. My wife was driving the car at 30 miles per hour. she hit a bump/putt hole and the right tire blew up. keep in consideration that we are talking about a brand new tire with less than 8000 miles on it. My wife called me, I directed her to go to the service center. I have road hazard warranty, which should replace the tire and the rim warranty. they brought her a scratched rim. My wife told them to check the car for any other problems. she got the car the next day (because they did not have the rim on hand). they told her the car was good to go. She took the car but the car was swerving on the highway(misaligned). she told me about it. so we sent it back. Sure enough they called us back and told us that there is damage to the suspension. they said that the bumper to bumper warranty will not cover it. When I questioned that service manager (Kent Thompson) who by the way was very rude, about why did you put my wife and 1 year old child on the road without checking the car. He utterly lied and said my wife refused an alignment for my vehicle. I told him what he said did not make sense but he said he will not stand there and argue with me, so much for customer service. I decided to take the car to another dealership to be fixed. but I am unhappy with Honda. I will never trust that dealership to lay hands on my car. I will sell that car and will never buy a Honda product again. I have a toyota and I had superb service for to the car wherever I went for the past 6 years. My advise is never to service anything at a dealership that hires such people

3Strikes

7 de may. de 2014

When purchasing our new Honda Accord Hybrid, we couldn't have been more pleased with our sales person, Vivian Aguon. Being personable, competent, and professional, she quickly gained our confidence. All our concerns and questions were patiently and confidently addressed to our full satisfaction. Her in-depth technical knowledge was clearly evident, and her administrative skills were top notch with all transactions clarified and completed efficiently. We knew we were in good hands from start to finish. Lastly, upon completion of the sale, Vivian graciously scheduled and conducted a separate detailed, hands-on, system by system instructional training session with us to assure we could safely and confidently operate all the features of our new automobile. This attention to detail to ensure complete customer satisfaction was repeated throughout our interaction with Vivian. Such dedication reflects highly upon her and Benson Honda.Thank you, Vivian,Rick and Linda Somers

DavidPianfetti

4 de may. de 2014

I have been wanting a Honda Ridgeline for a few years. I have used Auto-Trader to purchase vehicles before and when I saw a Ridgeline posted by Benson Honda, I contacted Benson Honda by email and was given a response almost immediately. I talked to Vivian Aguon and she assisted me though the entire process of getting the vehicle. I did not have any hassles and left with exactly what I had wanted. It was an Over-all great experience. I have recommend Benson Honda, especially the on-line dealer department and Vivian to my friends and family.

DonaldMoore

4 de may. de 2014

I spent 3+ months researching cars to make my selection. It came down to Honda, and Accord seemed to fit the bill best. E-mails went out to several dealers with specifications, requesting a quote. The only dealers that stayed in the game were those that answered me with the information I requested.Phone calls came next, and I was down to 3 in San Antonio. I visited one dealership but did not have a warm feeling about my visit. The second dealership was Benson Honda. I had visited them very early on when I was just thinking about getting a new car, and I remembered that the lady with whom I had talked was friendly and helpful, but she was with a client and I was in a hurry anyway.I heard from her again a couple of times, nothing pushy, just "checking in." So, I asked for her when I visited the second time, and the rest is history. Vivian Aguon immediately became my advocate for getting exactly what I wanted. We drove, we discussed, we tried everything that we thought might be a good fit for me.Anyone who has spent any time in a dealership during the car buying experience knows that this can be a really miserable time. Not so here. Vivian was interesting and very involved in my selection process. I was impressed how hard she worked to get what I wanted. Here's the kicker - I challenge anyone to top this.I have a nerve condition that is aggravated by anything pressing on a certain area on my backside. The bolsters on the Accord I was most interested in set the condition off, and it looked like I was going to have to scrap it. Vivian got a tape measure and measured the space between the bolsters of the car I owned at the time, and then proceeded to measure them on every car I had gone through. The 2 that looked like they might work were not cars I really wanted to buy. I was unhappy.Vivian asked for me to hold on for a second, and she disappeared. When she came back she was smiling brightly and said that we were going to make the Accord work for me. She and the GSM, Noah Caballero, contacted a shop that does interior work for the dealership and verified that the seats could, in fact, be modified. She took me to the shop so I could see what they did there, and I was on board.Rather making this long story longer, here it is:I own that Accord. The seat bolsters are entirely flat (nirvana for me). I have everything I wanted in the car. And best of all, I feel great about my experience at Benson. I would never have thought someone would try so hard and think so far out of the box to make the difference between getting a car I did not like or making the car I liked fit my lifestyle.After my experience with Vivian, I did not need to see any more dealers. Benson got my business, because Vivian knows her business. The best relationship with a dealer and its people ever!

tucunarepeacock

28 de abr. de 2014

Alvin was very cordial and personable. The oil change and the replacement for the transmission fluid (drain and refill) was done so quickly that I was not able to finish my project on my computer in the waiting room. Wow! that was efficiency.Lawrence Kaneshiro

darryl_68

24 de abr. de 2014

Greg was outstanding! He was friendly,Motivated,and well liked from the start. I was looking for new ride, A Honda pilot. I found the color we wanted , options we wanted and price we wanted to pay.Greg not only got what we wanted but also got us 1.9 % Interest ..took care of the make ready. and got us on the way in about 2 hours..We have been extreemly pleased with our Pilot..Greg is highly recommended !

gus3

5 de abr. de 2014

I had some issues with my car after a service,but the Service Director resolved the issue,professionally and friendly.Things can happened all the time,not that they should.Benson Honda has high standards and work always diligently on maintaining them ,and,or improving.Except for the inconviiance,no stress .:-)

itsababa

23 de mar. de 2014

My name is Susan, and I had my Honda Accord serviced in February/2014. Cory greeted me with a big smile, and promptly recorded my information and quickly estimated the service to be done. My Honda was ready before the time he had given me to pick up the vehicle. After paying the bill, I waited approximately 10-12 minutes for a gentleman to bring the car around from the garage. I proceeded homeward when I received a call from Cory saying he was unhappy with me having to wait for my vehicle. He asked me to bring the vehicle back to be cleaned and detailed for free! I was pleasantly surprised, and took him up on it. They did a fantastic job, and I was very elated! Kudos to Cory at Benson Service Department! Please get out of that building before summer hits, they deserve a comfortable place to work. Best regards-Susan

Elnaz8871

13 de feb. de 2014

The worst experience I ever had. I was new to San Antonio, and short in time. Mike is just a lair, contacted me couple of times, although I mentioned every time what my expected price is he asked me to go to the dealership and he'll do his best to give me the best price! He made an appointment for me at 5:15pm, I emphasized that I have to be at the airport at 6pm & he said no worries you'll make it on time. I arrived there on time, after waiting for 30 minutes, considering he was already aware I'm going at what time, he came back to me with a ridiculous price that I already had from another sales person & was higher than what I told him. He just wanted me to go there and what he thought I'd do, buying it with that price? What do they think? I'm not sure

cbuentello

19 de ene. de 2014

Very bad experience and got a bait and switch pulled on me. I drove from Houston to purchase one of the last new 2013 Honda Pilots in the state and Benson had an EX-L for under $33K, so I called them and decided to visit them. I figured the trip would be worth it if I could reduce the price for a new pilot since they prices are a little inflated.I made them aware of the amount I wanted to finance with TTL. I verified all information over the phone and spoke to Vivian over 5 times since they confirmed the appointment and assured me that it would. I drove 200+ miles and after arriving, Vivian passed me on to another sales person, who I had not talked to before. Also, they don't have any open areas to have a confirmation so we had to sit in another sales person desk that was covered in pink and fluffy ornaments all over. After taking down the information and getting the car for test drive, I find that the car has 700+ miles on odometer, which was not great, but I figured the price would surely come down. When they brought the first offer to me, I was floored to find out that they wanted me to finance over $36K. After reviewing it, I noticed the trade in was paid in full, so the only two other items was the sales price and $750 cash back from dealer. The sales price was $35K, so I told sales rep that the website had a price under $33K and I was expecting not to pay even that given the 700 miles on the car. The sales manager then approached me and said that the price on their website was the price with no dealer installed items, which brought up the price to $36K and that the $35K was a $1,000 discount. I told him that I did not care for the items and could be taken off since I did not care for the window and hood additions. He said they would not come off and that that was the best price. I told him that even with the options, this car was going for way more than 2014 models and 700 less miles, but he would not budge. I called Gunn Honda and went there so that my trip would not be in vain. I purchased a 2014 EX Pilot for under $30K, I also priced a 2014 EX-L with less that 10 miles and it was under $33K, which had dealer installed items also, but still less than Benson. Bait and switch tactic was deplorable given my long trip, the facilities are below par, and the incompetence and greed of sales team was just as bad. Gunn Honda had great service, staff, facilities, and car availability with no dealer installed items.

sunnysa014

7 de ene. de 2014

This dealership is a perfect example of why people dread shopping for cars! When I arrived no one greeted me. I basically walked around with my aging mother for 35 minutes before walking in and waiting another 10 minutes for a sales person. The store was NOT busy. Julio was very helpful and was with a customer at the time but said he would also help us. All I wanted was a basic Civic new for my mother. I had a price quote from Benson and after we were shown the one she wanted we got a price of 2300.00 more than what was quoted! Julio said it was because of the additional accessories. The prices for things we didn't need were ridiculous. 499.00 for a pinstripe and 499.00 tint didn't make sense. 1200.00 for a spoiler! I mean who are they kidding. I asked to speak to a manager, Chuck who was condescending and completely clueless tried to claim everyone charges the same and it's set pricing. That's funny coming form a dealership that says they negotiate. I showed him the pricing I was quoted directly from them and he just laughed and said "we gotta get you here somehow". Wow! So lying to a customer and having them drive all the way in under false pretenses is their practice of doing business. Whatever happened to being honest? Whatever happen to putting the customer first? I guess Benson Honda thinks they're above that type of treatment. My mother did get her Civic that day from another Honda dealership that was professional and didn't need to lie to get the sale. Thanks Gunn!

KihoonYoon

29 de dic. de 2013

First of all, I can't believe this place has more than 4 stars. Don't trust other people's reviews here. I think the one really accurate is NavaidRafiq's review on http://www.dealerrater.com/dealer/Benson-Honda-review-1610/. After I read NavaidRafiq's complaints, everything starts to make a sense. I can see a pattern there. What is described there must be a tactic to deal with their customer. In a very clever and confusing way, the total cost will be more than MSRP at the end. I guarantee you that you don't even notice it if you are not careful. A finance manager won't answer to your questions clearly either. I was lucky since my wife caught that because monthly payment is little higher before actually sign on the final documents. Somehow, my trade-in price wasn't applied and hidden into unorganized handwritten document. Even after we caught this, they still try to deal more. I understand that a deal can go bad, but their attitude makes me really mad.And, the situation was getting worse since they misplaced my car keys for the trade-in. I am not sure how other people can see this place with professional sales people. They would be look better in a flea market. After hours of tormenting, we were sitting there another hour until they return my key back. Although, they offered us a ride, but we refused it. What are we going to do next day without a car? When my wife refused the ride, the sales person we dealt with jumped on us right away. He said, "my car is $19,000 one, what's wrong with that?" Probably, you can understand what it means without my explanation. If you want to go to Benson, you need to bring at least $19,000 worth of trade-in.... I understand he would be frustrated since he failed to close the deal, but I don't think he has a right to say so. He is the one who failed to calculate the cost correctly and messed up the deal. More clearly, missing keys is really a stupid mistake can't be happen in a dealership like this. But, they don't seem to be sorry at all. I even heard some sales people said 'bad day!' They were cursing at us... speechless! They don't even have a key box to keep their customers' keys! All I just wanted was to get out of there as soon as possible. But, they will hold you there as long as they possibly can either intentionally or not.Overall my experience with them was a nightmare! Believe me, I wasn't paid by them to write this review. I strongly recommend this place to try at least once since you will learn an important lesson which is priceless.

mrangrej

26 de dic. de 2013

I was happy and glad that I went to this dealership to get my new Honda Accord. I was helped by Vivian and she took care of all my requirements. I would recommend her to everyone.

mahdieha

30 de nov. de 2013

My salesperson was very nice and a complete sweetheart. We were able to come to a compromise on the price rather quickly. Our finance associate was very friendly and helpful. Overall a great car buying experience.

Bosco21

30 de nov. de 2013

Have been avoiding buying a used car for a few years because I'm never sure if I'm working with an honest dealer or not. It's difficult to trust I'm buying a good used product, especially a vehicle I need to rely on. Benson Honda helped put my mind at ease. From the beginning to the end Benson Honda took care of everything. Truly a professional dealership and look forward to using them again in the future. Thanks Benson Honda!

baldtx55

27 de nov. de 2013

It was a Great experience at Benson Honda. Caroilna Amaya is just a Joy to work with. She gives every effort to get you just what you want and listens to you wants and needs. She makes it a smooth and painless event to buy a car!!!!!! I will Definitely buy my next car from Carolina!!!

savannah197979

20 de nov. de 2013

My experience in buying a new car at the Benson Honda dealership was smooth and pleasant. The sales rep. was very nice, sweet and attentive to what I was looking for in a vehicle and made sure that I was satisfied with all the features of the car. The paperwork and financing process was interesting and served to better inform me of my options as far as insurance plans, payments, etc. I thought that the whole idea of getting a new car would be accompanied by a massive headache, but I can honestly say that the whole event was definitely worthwhile and I am extremely satisfied with my car thus far. I plan on keeping my vehicle for years to come and would proudly recommend any family or friends to this establishment and stress that they too hop on board the "Honda Express" and get a car that represents comfort, style and most importantly safety.Thanks Honda. Happy Holidays!

gordaporda

19 de nov. de 2013

My experience at Benson Honda was very convenient and satisfying! Chelsea worked with me all the way and over every speed bump! (No pun intended) ;) I love my Volkswagen Tiguan and I couldn't have thought of picking any other dealership.I cant wait to return!

salazarj1

14 de nov. de 2013

I had the best experience that I have ever had at a dealership when I came across georgette Christian who was the most caring and sincere sales consultant that I have ever met and will definitely be buying there because of her.

NavaidRafiq

14 de nov. de 2013

Worst dealership in SA. Non-professionals!!! AvoidWe were called by the dealership mutiple times claiming that they can beat anybody's price by $500 so we went there for trade in our old odyssey. They wasted our 5 hours during which they appraised our old car and let us test drive the new one. When they brought up the numbers at the end after long wait then it would be a shocking one. They put their car at 41K (for which we had an offer of 34K) and our car for RIDICULOUS amount of $2000 (valued at $9000 on KBB that we finally sold via craigslist for $8000). They are bunch of idiots who don't know how to run the business. That sales manager was rigid with blank face - didn't look he wanted to sell his car. He never tried to get our business and he let us go by changing his statement "We can beat anybody's price if it is reasonable" - quite idiotic phrase with no sense from a school boy.

greensk3

8 de nov. de 2013

This dealership is fantastic! Upon arriving to the dealership my husband & I were met by Chuck Medley who provided us with nothing but hospitality from beginning to end. Chuck is friendly and knowledgeable, and did not pressure us to buy. Rather, he was able to coach us into making the best choice in a vehicle for our family. I would absolutely recommend this dealership to anyone thinking of purchasing a car. Benson Honda takes care of their people, a special thanks to you Chuck! Look forward to working with you on our next car purchase.

salibar90

7 de nov. de 2013

My husband and I had the pleasure of working with Aaron Salazar. When we first walked in to the sales floor, we were not greeted by a single salesman, and we were quite shocked, so we stopped and started looking into a car that was on display when Aaron approached us and asked if we had been helped. We answered immediately that we had not and he directed us to a desk and asked what we were needing. He was very knowledgable, professional, patient, and respectful. I am very picky and demanding when it comes to picking a new vehicle, well in everything we purchase, and he met our every need and helped in every way he could in the most respectful way. He even stayed two hours later after they had closed because he was willing to meet our expectations and go out of his way to help us. We have now had our vehicle for two months now, and he followed up with us recently to see how our new vehicle is doing and how we like it, and also has gone out of his way to continue to help us. I could not have been more happy and pleased. I highly recommend having him as your go-to when you purchase a new vehicle. He made us feel like close friends that he wanted to take care of instead of "commission". He deserves the highest praises for his hard work! Thank you again for everything Aaron! Benson should be honored to have a great person working and representing their company!

Austin A.

6 de nov. de 2013

I went in to look at vehicles and was most impressed with the service from a young by the name of Chris Jones. He is a young winner with bright future. He informed me a lot and I was impressed with how he wasn't fake. A lot of folks in the Car business just wreek of greed..Chris did not and for that he will receive many referrals!!! Thank Benson for hiring such leadership as Chris Jones. The only reason I didnt buy the car from Chris is because I wanted Custom Order Tacoma!

kgamboa

6 de nov. de 2013

I was helped by Carolina Amaya. She was very professional and attentive to all of our needs. She made us feel like family. Another big plus is that she was able to communicate with my husband, who only speaks spanish. We loved working with Carolina. She is the best of the best that I have ever had the pleasure of working with. When it comes to making a big purchase like a new vehicle it makes you feel good when you have trust between your family and the sales person. I have already sent my mom and friends to her! Thank you for helping our family Carolina. We appreciate everything you have done for us!

Renaezoie

6 de nov. de 2013

Samantha Tillman was very helpful and friendly when I came into the dealership. She had a warm friendly smile and was there to help me. I will continue to come here for any service or car I might need.

BeckaTorres

6 de nov. de 2013

You all have Greast Customer Service,I feel very privileged to have had Kevin assist me, i dont usually like to stop in to dealership because i often get pressured into thinking i have to buy a car but that was not the case with Kevin. He was very kind and very helpful, and overall my experience with him was very rewarding. i will gladly spread the word about how awesome you guys are! Thanks again Kevin hope to see you again very soon!

contactandyat

5 de nov. de 2013

I had a excellent experience in Benson Honda. I was being assisted by Jason Bell from the sales team. He was very patient and Knowledgeable. He helped me in selecting and narrowing down to what I needed most on my daily commute.I sincerely look forward to have more business with Benson Honda. I especially thank Jason for his interest and helping me find the right car. I would recommend his services to anyone coming in Benson Honda. You rock!!- Anindya Dutta (Andy)

Dianna123

25 de oct. de 2013

Kewause Thomas was great!!! He was professional and knowledgable while assisting me with my new car. He explained the process thoroughly and help me with the best customer service EVER!!! I would recommend him to everyone I know!!

det313

25 de oct. de 2013

Best of the best service her at Benson! WOW! I have never had a buying expericne like this! Kewause Thomas is Top Notch! & top drawer ! ! I only buy my car's from him, we have followed him from other dealerships! As long as he is here we will all be buying our car's from Benson! And my family is huge! He had an answer for all my questions! just great!

smcgrew87

24 de oct. de 2013

10/24/13I would like to report a terrible experience with David Nelson in finance. When my fiance and I went into Benson Honda on 10/9 (Wednesday) to purchase a vehicle we had a vehicle buyers check from Randolf Brooks Federal Credit Union to pay for the car out right. We found the car we wanted at the right price and had a wonderful experience with the salesman. It turned out to be a different story in the finance office. David insisted that we listen to how he could offer us a much better interest rate and warranty than RBFCU ever could. We told him that we were happy with our current interest rate that we already obtained and we had been satisfied customers with RBFCU for years. Another huge issue we had is that we didnt want more hard pulls on our credit reports. With some coxing he said he could drop a point off of our already offered interest rate by putting us with Wells Fargo. He said we were approved through RBFCU so Wells Fargo would definitely finance us with no problem. So, ignorantly trusting, we signed the papers to set the deal in motion. Unfortunately I failed to notice a pre-checked box with the words assigned without recourse. David never mentioned that if Wells Fargo didnt accept us, then he could legally do more hard pulls until he found someone who would finance us. And thats exactly what happened, even after we explicitly stated we were only ok with one more pull to see if we could find a better interest rate. We take the car home under the impression that we would be financed through Wells Fargo, which is what David told us as we shook hands and left his office on 10/9 (Wednesday). A few days pass and I get repeated phone calls while Im at work, sometimes just a single ring from a (210) 341-1356. On 10/10 (Thursday) I receive a call/voicemail from Ryan our salesman, politely asking us how the car was and informing us that our mats and trunk tray were available for pick up at the dealership. We go in that afternoon and pick up our mats and nothing was mentioned about a problem with financing. After that day I received one call on 10/11 (Friday), one on 10/14 (Monday), one on 10/15 (Tuesday), one on 10/16 (Wednesday), one on one on 10/18 (Friday). I was able to answer the call on the 18th (because I happened to be off work before the finance office apparently closed for the day) and it was David told me my social security number was flagged and I needed a paper verifying that my name did indeed belong to my social security number. Wells Fargo accepted us, but was just waiting on verification of my SSN. I was pretty upset that he didnt bother to leave me a voicemail earlier to tell me what was going on. I was angry and wouldnt have the chance to go down to the SS office until Wednesday morning. I asked for his email because I find it easier to correspond that way since I work two jobs and have odd hours. I emailed him stating how incredibly upset I was at the inconvenience and that due to my work schedule hed have to wait until 10/23 (Wednesday) for the paper. I check the mail on 10/14 (Monday) and find a letter from SACU stating we were denied an auto loan. Frustrated and confused I check my Credit Karma and my fiance checks his and we find multiple pulls from Wells Fargo on 10/10 (Thursday) and Chase on 10/14 (Monday). Furious, I head over to Benson Honda after work on 10/21 (Monday) to find out whats going on. The story, according to David, is that on 10/10 (Thursday), the day after we took the car home, Davids boss and head of the financing department, waltzed into the office and saw we were pending approval from Wells Fargo and took the liberty of running our credit again with two other financial institutions to find one that would accept us without needing proof of my identification. And he did it all without Davids knowledge. Well, first David told me he wasnt sure who was responsible for re-running our credit, and then he told me he was pretty sure it was his boss, and then the final story was his boss was ultimately responsible. I expressed my dissatisfaction with the lack of communication, but David didnt seem apologetic or offer to bring his boss in for an explanation of the events. He was rude, interrupted me, and was overly aggressive when talking to me. I left Benson Honda baffled and horribly upset at how everything I was trying to avoid during the process had ended up happening after all. If I had the chance I would take the car back and call all debts even, but unfortunately the world doesnt work like that. I will NEVER buy from Benson Honda again, nor will I refer friends or family to them. My fiance has been getting his car serviced there for years, but will no longer be taking his civic there for oil changes or maintenance of any kind. I would like to personally speak to the General Manager and Finance Manager about this. To at least find out what really happened and not have to listen to the c*** that David threw at me the last time I was in his office.

gjh2233

8 de oct. de 2013

Since 2007, I have been with Benson Honda. I purchased my son's vehicle there and chose (for whatever reason) to have my wife's 2009 Accord service at the same location. Fifty percent of my service experiences have been totally unacceptable. My dissatisfaction ranges from poor service from the shuttle driver to excessive repair time ( minor service) with an appointment, to out right poor advisement and absolutely no appreciation for a customers time. After at least four unexpected experiences I have decided to service my vehicle elsewhere!

gostars64

29 de sep. de 2013

Vivian did a great job for us. She listened to our needs and kept us right on target. Many sales people would have tried to get us to spend more and get less. Vivian did not play games with us. She did exactly what we wanted - she has earned our trust.

jollyrancher1

26 de sep. de 2013

Saw a vehicle on Autotrader listed at $17,998 went to dealership drove the vehicle I was very interested in buying the vehicle. They let me take the vehicle home for the night. We never discussed the sales price. When my husband went in today to purchase the vehicle the price had increased to $22,498 someone apparently went in and changed the price because as of 11pm last night it was still on autotrader for $17,998. I think this is very unethical especially for a dealership this big. I guess I should have printed the ad because they acted like we made up that price. for future inquires I will print things out but I will not be spending my money there

DarrellBurks

26 de sep. de 2013

We had a great time working with Vivian Aguon she was very professional and was able to answer all our questions. We were honestly just looking and we ran into a true professional. I will definitely be buying my next car from Benson Honda and looking forward to working with the team out there and our sales consultant Vivian Aguon.

Jmgonzalez

26 de sep. de 2013

I will be coming into some money pretty soon through the VA and consider purchasing Honda. when I win then I met with Miss Vivian and explained my situation she was not only very patient and understanding she was not pushy at all and very informative. I will admit I had reservations about purchasing a new vehicle, because if you did show me the advantages of the new vehicle and the vehicle warranty. it was the best experience I've had at a dealership and I would definitely recommend to all my friends who are in the market to go see Vivian I definitely will be returning as soon as the money comes in to pick up mine.

siesab

25 de sep. de 2013

Vivian was WONDERFUL!!!! I had the best time with her. She took the time to listen to what I am looking for and she listened to all of my needs. I would defiantly come back to her and I will for sure send my friends over to her.

holtzad

24 de sep. de 2013

My new Honda had a noise and the service department diagnosed the problem immediately. Kent Thompson was my service advisor and he was wonderful. Not only was Kent knowledgeable, but was very caring! I would recommend this dealership to anyone for their outstanding job!

NerissaB

23 de sep. de 2013

Thank you Christopher Jones for helping us. We will recommend Benson Honda to our friends because of you.. You are Professional and you are the kind of dealer I want to talk when I buy a car.

Mary6118

23 de sep. de 2013

Went to Benson to test drive a CRV and ended up buying one!! Vivian Aguon was great. She was very knowledgeable about CRV's as well as Escapes which was the other vehicle I was looking into. She didn't make a hard sell-putting down Fords and pushing Hondas- just mentioned the pluses and minuses of EACH vehicle. I liked that. Before I drove the CRV away she talked me through the settings , dashboard, etc. Overall, I had a painless experience and would highly recommend Vivian Aguon to anyone interested in a Honda.

Julian

21 de sep. de 2013

Very great service. I was very pleased with the help I was giving. I would recommend this dealership to all of my friends.

Sujisan

20 de sep. de 2013

Jason Bell recently sold us a Honda Fit. He was very helpful and professional and made the buying process painless. We will definitely be back to Benson Honda for our next car.

MalindaHernandez

20 de sep. de 2013

Mayra is wonderful as soon as I get there she hears me out and fixes every issue I have had with my car she listens is very respectful and is fast and efficient . The only reason I keep bringing my car in is because of the service she provides. I live pretty far away but love the service and the work they have provided to my vehicle. I have had no issues and appreciate there work and kindness. I know that when I take my car in that the experience and service will always be good. Thank you Malinda Hernandez 2yrs+ customer !! I give her a A+

AlbertAlvarado

20 de sep. de 2013

I was in the market for a used vehicle and visited Benson Honda. Bruce Mikita is the sales person who assisted me with my search and purchase. The overall experience was great and convenient. Bruce made it easy and was very professional in meeting my needs for a used vehicle. He was able to quickly find a couple of cars from your inventory that met my needs for pricing, reliability and gas economy. I would recommend Bruce to my friends and family who are in the market for a new or used vehicle.

oandy

19 de sep. de 2013

Bunch of liars, first they said (Marilu Garza) they would match or beat Gunn Honda's price, they did not, did not have the vehicle in stock that I had inquired about although they said they did. Received a letter from the General Manager - John Phelan stating all kinds of money off and incentives, well that letter is a crock of crap, salesman pretty much told me it was baloney, this is what initially got me to the dealership. Now I realize that the letter is just a gimmick/ploy to reeel you in. They presented an offer to me which was outrageouly higher that Gunn's deal, which made me feel like I was stupid after I had told them of the offer from Gunn. Like I'm stupid enough to go with their deal! I asked for my keys and id and left stating that I was done negotiating. Then the salesman MIke came chasing me down in the parking lot and starts to argue with me, telling me we could do the deal at a price but at 72 months, did not accept as I had celarly stated I would not go more than 60 months for financing, told him that he was jacking me around the whole time that I was there. Yes they did reel me in but I wasn't going to let them set the hook with their BS offer. I saw that Mr. Benson remained on the Forbes list but not from any of my money. Definitely would not recommend them!

abuskedti

9 de sep. de 2013

I got my oil changed at Benson regularly because it was close to work. Every visit, they seriously recommended something be replaced.. I am not exaggurating.. it was every visit. and when I had a concern about a recall problem, they did not answer my e-mail inquiries, or call back when they said they would. Although I loved my Accord, I am happy I got rid of it and bought a Mazda.. just because I am not tempted to go back to Benson for service.. simply because of its convenient location in relation to my office.

Jencarina26

4 de sep. de 2013

so far the experience working with jason is been good he was very understandble and able to work with me.he is a really good car sales person. the only thing is that i had a few issues with the car and i only hait for 3 weeks.first the battery stop working next day i bought it so they car didnt want to start, and know the check engine light is on i call and i ask them tot ake a look at it, and they are willing to do it. but i feel i am asking for a favor. they reason i hcange my car is because it had lots of miles and now even thought this car is not new but it has less miles thant my previous is giving me more issues.even when i was singing the documkents they told me if you have aproblem with the car bring it back we give you aloaner and take at look at it.maybe im just frustrade it and too many issues on my personal life i just dont think getting a car should be ginving my problmes this soon.overall i cant complaint jason and his assitant have been tryintg to help as much as they can. so kuddos to them. =)

jro22

22 de ago. de 2013

I just purchased my 2nd Honda CRV from Benson and I highly recommend it. The staff, especially Vivian Aguon in sales, Kimberly Rowland in finance & sales manager Michael O'Connor made my experience very enjoyable. I was especially pleased that I was in and our & driving away in my brand new gorgeous 2013 Honda CRV inside of 3 hours!

1234z

30 de jul. de 2013

I am very upset becsuse I talked to a lady named Jessica who told me about this car they had there at the dealer ship and set me up an appointment to come look at the vehicle. When phillip called to tell us about our appointment and to ask for him when we arrived there. WHEN I got there and they did not communicate well when I told them I wanted to purchase a used car. When we talked to phillip he didnt even want to help us. We had an appointment at 2 o clock and we waiting at least 30 min just for corey to show and when he comes he says someone else will come and help so he sent some salesman named MC wgo took another 30 min to come talk to us .. Well after putting us in another car so he can drive us to the used car section he says well im going to go check the vin number and then he comes back and says his manager said the sold the car 3 dayd ago! I dont know if it was a scam to lure us in or they were honest let me just say I will never go to Honda Benson in San Antonio Again.

spursfanguy

27 de jul. de 2013

My experience with Benson Honda was terrible.Complaints1) The saleswoman I dealt with was not friendly. If you are going to try to sell me a product, use small talk, be nice, and courteous. She spent the entire time walking around while I was sitting in a cubical. You think a car salesman of any trade would know how to sell their product.2) I was offered MSRP for the car($22,265). It was a brand new 2013 civic EX-L. I then told her that I had been quoted the E-price for the car, which was approximately $20,600. After waiting a long time, she came back and offered me $21,700ish, which included the already installed tinted windows and the Honda Destination fee. Why aren't these fees included in the E-Price.3) Before she gave me an offer on the car, I asked if there were graduation discounts like other dealerships offer. She said they were already applied, but she still offered me the MSRP. AKA she lied.4) When she came back with a payment, it was $479. I'm not stupid enough to be sold a payment. The interest rate on that payment was 12%. I'm a finance major and have masters in banking. I complained about the payment, and it was lowered to $399. I told her i was looking for about $350, which is roughly a 3% rate.5) The only debt I have is credit card debt. Everything else is money in my pocket. I work in lending for a financial institution. I understand how underwriting works. I have sufficient income to pay the loan. My debt to income isn't high at all. I also have a credit score of 734.6) I asked her who they check their rates with. She said "Chase, Wells Fargo, aka the big banks". Since I work for a financial institution, I know that Chase and Well Fargo do not care about consumer lending. That isn't their target market. The target market of consumer lending is credit unions. I mentioned Randolph Brooks and Security Service, and she played it off by saying they check their rates too and insured I would get the lowest rate possible.7) I never agreed to the $399 payment. The saleswoman assured me it would go down. I wanted the loan over 6 years.8) I talked to the finance guy and he told me my interest rate was roughly 4.5% through Honda. When i asked him about a credit union, he said that i'd probably get 3.5% for 6 years, but I shouldn't do that because Honda gives you a $500 rebate, and I'd actually save money by financing through them.9) That guy had no idea what he was talking about. The different in 3.5% and 4.5% throughout the life of the loan is $1,000, so they would make an extra $500 off of me. Also, I was lied to by the saleswoman saying that they check the credit unions. She did not try to get me the lowest rate possible like she promised.10) To this day, I have no idea how i was quoted 4.5%. The payment of $399 is a little bit over 7% interest. The actual payment of 4.5% is $365.11) I ended up walking out and will never do business with them. They are a bunch of scam artist who pray on people who don't know what they are doing.Moral of the story, don't go here. Also, always bring a financial calculator and ask about the hidden fees. Check their math on the interest rate/terms and make sure it's right. They just try to screw you over. Don't believe what they tell you because they get paid to lie.

bella10

22 de jul. de 2013

Your representative, Vivian Aguon, is the most knowledgeable, hard-working, friendliest, most considerate dealership representative that we have worked with EVER. Our visit and our purchase were made on a busy summer Monday, and other employees appeared to be engaged or hurried, but Ms. Aguon worked our deal with both thoroughness and speed from minute one! My husband needed to get back to our home to sleep in preparation for his work night shift, and Ms. Aguon notified everyone involved of that fact as we proceeded through each process. She is a winner in every way, in our book -- and the reason we would return to your dealership!Sincerely,Peg Mayfield and R.J. Mayfield

John T

12 de jul. de 2013

Worked with Greg Dick selecting my new Odyssey when my old 05 Odyssey had a major repair bill. Greg gave me all the info I requested, then some I needed, then left me alone to talk to my wife and did not bug me. Two days later I show up and I leave with my new Odyssey.

vandendr

12 de jul. de 2013

Had some communication issues but were settled to my 100% satisfaction. Thought they really wanted to make me a happy customer. I have bought several cars from them and will be back.

JCR0508

16 de jun. de 2013

Received a letter "guaranteeing" they could get me out of my current high interest loan since I had been making timely payments. I went in close to closing time. I asked if they were closing I could come back some other time. A manager came out and said to just wait for a moment and he could page a salesperson. After waiting for 20 minutes a salesman finely comes out and catches me right before I am almost in my car and getting ready to leave. We looked at some Honda Civics that I liked. After waiting for almost 30 minutes, come to find out that all the keys to the cars that we wanted to test drive were all signed out. How can all the keys be signed out to almost 4 vehicles and we are the only customers at the dealership. It doesn't end there. I said I could do without the test drive that I was just ready to see what they had to offer. Well after picking out the car and the salesman taking my info he takes it to his manager then comes back with a ridiculous offer. The letter said they could get me into a new or certified used vehicle with little or no money down, with payments at or below my current payments and that they would "Guarantee" a new or used upgrade regardless of who had financed my vehicle previously. Well the offer they brought back was for a $2000 down payment and a payment of $629/month for a Honda Civic that had a retail value of $22,999. First of all I don't know there definition of little or no money down but to me $2000 is not a little amount. Secondly the $629/month payment was way off of my current payment of $337/month that they had promised in there letter that they could keep me at the same or lower monthly payment. The managers working out my deal were not friendly at all. One of the managers would not even look at me in my face and after I would not budge on the numbers just walked away and said "it is not going to happen". The salesman assigned to us was very professional but the managers were very rude. I don't know who they think they are but they need to be careful who they are dealing with. I am retired army and still have close ties to close friends that are both retired and active duty in San Antonio. I will not recommend this dealership to any of them nor will I ever come back there. I hope that the managers and whomever is running this place take a close look at who is working for them. I know a little bit about management since I spent 20 plus years of active duty with a tour in Iraq. This is not how a business is to be operated nor any manner for any of your customers to be treated. NO EXCUSES!

Pilot9899

5 de jun. de 2013

We foolishly took our vehicle to Benson Honda when we experienced problems with the ignition on our Honda Pilot. They replaced the ignition cylinder but did not provide new keys as they said they would. As usual, their prices are outrageous and agreed upon discounts were not honored.

JOHNN1

3 de jun. de 2013

Saturday morning I woke up and decided that it was time for a new car. I went to the internet, did some research and contacted USAA for a pre-approval and used their car buying services. Within a few minutes I received the lowest price for the 2013 Honda Cross Tour that I felt comfortable with. I printed my USAA Car Buying Certificate along with the pre-aproved Electronic Check and drove up to the dealer.Upon arrival I was met by Mr. Aaron Salazar (Sales Consultant) who took me to their new cars lot located just 1/2 mile from the dealership and showed me three cars, I test drove them and decided to go for the Cross Tour after his professional attitude and knowledge of each vehicle convinced me I have made the right decision. Through life I have purchased cars and this time has been the most rewarding one due to Mr. Salazar's positive attitude and willing to go the extra mile for me. Although the Benson Dealership has many professional Consultants I can only strongly recommend Mr. Salazar, it was a pleasant experience having him as my consultant. The next phase was seeing Ms. Kimberly Roland (Finance Manager), it was almost 8:00 PM, Saturday night and she took care of me as if I was her first customer of the day, very friendly, great smile, professional and answered all my questions related to my purchase order and vehicle registration/plates. Overall experience is that I will purchase another vehicle at Benson Honda and strongly recommend it to anyone that is looking for a great car and good price.

delg1702

3 de jun. de 2013

This dealer should not be in business. They agreed on a price then charge us another price. Their team woos you around then the finance person does not go over the details but just sign here, sign here. When we release what their did it was too late. They also did not bother trying to get us 1.9% interest but insisted that we only qualify for 4.9%. We needed the car and did not pay attention. BUT I feel they robbed us of $3500. I wrote about the way I was treated to Mr. Takanobu Ito - President & CEO -Honda Motor Ltd - Japan, Mr. Tetsuo Iwamura - President & CEO - Honda North America Inc - Torrance CA to complain about the dealer. I was contacted by the main office in California who helps me recover some of my money thru canceling unnecessary extra insurance. The dealer say they would reimburse us but I had to call back California 4 times before I got all my money back as the dealer gave the money back a little at a time. The dealer almost never return my phone call, from the manager the finance manager to other people I email or left message. Only when I threat them to re-write to Japan and CA did I get action from them. The dealer also lie about our credit as 2 month after buying the car I got re-finance at 2% with one phone call thru RBFCU. THIS DEALER DOES NOT DESERVE TO REPRESENT HONDA THEY ARE A BUNCH OF CROOKS, LIARS AND CONS ARTISTS. My suggestion go anywhere but there !

clmarti3

24 de may. de 2013

This was the worst customer service I had ever experienced!! From the moment my dad and I walked in, you can just tell that they had a bad attitude. One salesman came up to us without a smile or even introducing himself to us to ask us what we needed. We asked where the used Honda Accords were and he just said "up there", basically not making an effort to try to show us where. As I was asking him questions, he was just very rude and seemed bothered that I was asking him questions. Never once did I see this man smile. I asked him about certain Accords that I saw online and he didn't seem like he knew where any of them were. He finally went inside to figure out where his inventory was. He came back and just said "we sold it" or that they weren't there. He asked me if I wanted to see a white Accord and I told him I wasn't interested in that color. He then asked me if I wanted to see other cars that they had on another lot so I agreed. We then went to the other lot and looked around. I saw one that I was interested in but it did not have a price. I asked him what the price was and he said " I don't know somewhere in the thousands" Okay. So I asked him again and he snapped at me saying that he needed to know first if I liked it because he did not want to waste his time showing me a car I did not like. I was offended when he said that and we just decided to leave. I will not tolerate someone being rude to me when I am going to be making a very big purchase. I decided to take my $20,000 I had saved up and bought a car from Fernandez Honda for a great deal and with exceptional customer service!

derekmichel

7 de may. de 2013

HORRIBLE SERVICE!!!I WILL NEVER COME BACK TO THIS PLACE AGAIN!they gave me a car with a dead battery! did not fill up the tank before i left the parking lot they did not answer my phone calls and they changed my monthly payment behind my back and now they don't want to give me my 1,500 dollar down payment back!DO NOT COME HERE UNLESS YOU WANT TO GET RIPPED OFF!!!!WORST DEALERSHIP EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

honda123civic

24 de abr. de 2013

worst experience ever. purchased a used car that was given the ok by jeff. weeks later i had to take it in for repairs. took my car for the repairs and talked to the service manger bud king. I was refered to walter the first time.but problem continued. then I got audi and the problem continued. my car was not fixed and I had to take it to a different shop after I had already spent a lot of money for repairs on my vehicle. I was scammed out of a lot of money. when I called them I recieved nothing but rudeness from these people.I would never recommened this dealership for repairs.

RegKD

31 de mar. de 2013

I came to Benson Honda to test drive my final two choices for my new car. Jay Conley was the sales person who helped me. He was friendly and accommodating to our schedule. He answered all of our questions and more importantly to me, he treated me with respect and professionalism. As a 40-something yr. old female who has bought all of her own vehicles, it is a bit of a sore spot when a sales person ignores me in favor of the man accompanying me or presents a vehicle based on the cosmetic, superficial aspects such as mirrors and cup holders. After my test drive and final decision, I shopped dealerships looking for the best deal. Benson, through Jay, came back with the best deal by far. They were also the only dealership to go after and procure the EXACT vehicle I wanted. I will definately recommend Benson Honda and Jay Conley for his professionalism and customer service.

jfont

31 de mar. de 2013

Very dishonest with a trade in price about 4 thousand dollars below Edmunds or Kelly blue book fair valve; limited inventory; I will never buy from or recommend this dealership ever.

Jeremah

22 de mar. de 2013

My salesperson was Jay Conley. I was very impressed by Jay's professionalism. My employment involves initiation of new business relationships, reviewing current relationships and the forensic review of prior relationships. I have found that most problems in business relationships begin before any documents are signed. Jay did what I train employees to do. 1) make sure you understand what the other party wants and epects 2) know what is is negotiable and what is not 3) clearly communicate what is possible and what is not, ASAP. 4) work in earnest to make the sure other party is satisfied before signatures are exchanged. Jay took the time to understand the transaction I wanted. He accepted what I delcared as non-negotiable and provided me immediate feedback on what was possible and what was not. I have the wherewithal to do the deal I want, where and when I want. I chose Benson Honda because Jay Conley was the professional he was. 4-03-13 This matter is beyond the control of the sale staff but affects my business relationship with Benson Honda. Benson Honda failed to remit funds owed me in a timely. I agreed to a rather long period of 10 days to receive a check from the sale of a vehicle to the dealership. Seventeen days after the sale, I still don't have the check. No calls from the department responsible for payment. No more business from me. I get my check and license plate and we are done. Best wishes in your future relations. JWI

LEIGH FURMAN

9 de dic. de 2012

I HAVE A 1993 HONDA DEL SOL, AND MY POWER WINDOW MOTOR & REGULATOR ON THE DRIVER'S SIDE NEEDED REPLACING..KENT MADE GETTING THE PROBLEM FIXED FLAWLESS, BY GETTING THE PART AND HAVING THE SERVICE TEAM MAKING IT AS GOOD AS NEW...HE ALSO REPLACED THE "O"RING ON MY DISTRIBUTOR, CHANED MY VALVE COVER GASKETS, AND FLUSHED MY COOLING SYSTEM.. THE CAR IS PERFORMING SO MUCH BETTER NOW...KENT HAS ALWAYS PROVIDED ME WITH EXCELLENT CUSTOMER SERVICE, AND WORKMANSHIP..HE IS A TRUE PROFESSIONAL, AND AN ASSET TO THE BENSON HONDA TEAM..THANK YOU KEN, SINCERELY, LEIGH FURMAN

Robert Searcy

31 de oct. de 2012

excellent experience Gracie was knowledgable friendly and completely about the customer, truly appreciate all the hard work that was done to get me in my car. I have to say that of all of my experinces with a dealership this one was my best ever. Thank you Gracie and Benson Honda for making me a loyal customer.

DavidPater

30 de oct. de 2012

If you want to get a great deal head to Benson Honda. Gracie Medina is an awesome salesperson. She worked to get us an amazing deal. Make sure to ask for her. We didn't feel pressured and she helped us get what we wanted. When it came time to negotiate, she helped us get a great price. Be patient with the sales manager, he'll eventually come around to the price you want with Gracie's help.

adelamontelongo

25 de oct. de 2012

I purchased my very first brand new car a Civic Honda 2012 located at 9100 San Antonio. When I drove into the parking lot the sales person (Brian Crum) was very friendly,professional and didn't rush me into looking at the vechiles. When I was ready to ask him questions,he explained and went into detail about the vechicles that i asked him about. What I admire and liked about the dealership is that they let me take the vechile for a few days until my paper work was ready. So, I highly recommed Benson Honda if your looking for a new or used vechiles. Here is Brian Crum the salesperson work number 210-341-1356. This is why I would go back again.

linann71

15 de oct. de 2012

Brian was very friendly and worked dilegently to get me in a suitable car , at a fair price, and in a timely manner. I was in a time crunch because I had to go to work in the afternoon. Although my car was not quite ready,Brian as able to accomodate t my work schedule. Fast, friendly,customer service. My car as promised was ready the next morning.

vmata08

15 de oct. de 2012

Brian was very nice I did not feel pressured to buy anything. My car was filled with gas for free!not to mention my car was cleaned from the inside out it looked amazing. Best salesman ever.

redheadlinz

13 de ago. de 2012

Horrible Service to my car. Car is less than 60 days old and several items have "suddenly" broke. Thanks for BS'ing me all the way to your bank. I have one daughter and twins on the way but who cares? Not Honda Benson. Tried to buy a reliable car from a reputable dealer and got the _____ end of the stick. THANKS HONDA BENSON!

chamb1ac

17 de jul. de 2012

DON'T BUY ANYTHING FROM THESE SCAM ARTISTS!!!I went in and bought a car last Thursday (or at least I thought I did...) They called me Saturday and asked me to come in and sign some new paperwork for my loan. I didn't necessarily mind this, b/c the lady I did my paperwork with told me that if they received a better offer than what we had agreed to (and we both signed all loan paperwork agreeing to)they would go with the one that was less. Needless to say, I thought my loan rate was going down, so I showed up to sign. When I showed up, the guy doing my paperwork tried to slip my loan agreement in front of me to sign it quickly. Fortunately, I read it! They raised my interest rate AND added more months to my payoff!!!! On top of that, my payments went up!!! Of course I refused to sign that deal, and the guy told me he would have to look in to it the next day (today). I received a call today from the original person I did financing with there and she was EXTREMELY short with me (like I was the idiot who screwed up) and had no problem lying to me and telling me I got a better deal... I've NEVER bought a car and got a call from the dealership saying the interest rate went up AFTER I signed all the paperwork with them! I wouldn't have bought the car at that monthly payment! The funny thing is that I have the paperwork that both her and I signed which has all rates we agreed on! I guess Benson Honda has no problem trying to renege on even their SIGNED agreements... STAY AWAY!!!

rc1958

28 de may. de 2012

James Roza was very attentive, explained everything, and answered every question I had about the new car I was buying. There was never any pressure. Start to finish was 4 1/2 hours to have my trade-in appraised, find the car I wanted, complete the paperwork, and drive away in my new car. I would recommend James to anyone.

juliecwilson

11 de may. de 2012

Mike and Jeff didnt listen to what my needs were, they lied to me and my bank, and repeatedly used bullying and intimidation to try to force me to complete the transaction. When that didnt work Mike tried to put hands on me. I will never deal with Benson Honda again and am telling all of my friends and coworkers this story. I started my communication with Benson Honda on 5/4. I explained that my husband and I both had health issues, and that I would like to negotiate as much as possible over e-mail so that our visit to the dealership could be as quick as possible. I also explained that I had secured some financing on my own but I had completed the Benson Honda application as well.After being contacted by several people that didnt contact me back, I started communicating with Mike Cuellar and Jeff Bouchard. Jeff was wholly unhelpful when addressing the issues and accommodations that Honda and the county provide for disabled customers. I would provide him with the information and his response was always to defer me to someone else and ask when I would sign the papers. It was during this time that Mike started calling me on the phone. During these phone calls I explained the accommodations that I needed, discussed the amount that was going to be payed on my trade in, discussed financing, and the total price of the entire transaction. This culminated in my husbands physician faxing documentation for his handicapped plates and Mike faxing an invoice to my bank detailing that the entire transaction was going to have a total of $27,494.26, including negative equity that I was rolling into the new loan. On 05/8 Mike got aggressive with me and tried to bully me into signing paperwork committing to buying the vehicle before Id gotten approval from the lender. On 5/9 Jeff did the same thing asking when I was going to finalize this damn transaction. I explained to them both that I was not signing anything until the lender was satisfied with the documentation and the loan was approved.For some reason, Mike could not fax an invoice with all of the correct information my bank was requiring, so I took off work early to go to the dealership on 5/10 to attempt to complete the transaction.As soon as I arrived at the dealership I was shuttled into Mr Cuellars office and my car keys were taken. My husband and I waited for 30 minutes without any communication until Jeff came in with a bunch of papers and started spewing lies. He said that no one had committed to the 27k number, nor had anyone committed to giving me $10,000 on my trade. I could not provide validation of these claims because Mr. Cuellar had told me all of these things verbally and I hadnt gotten a copy of the invoice from the bank faxed to me. The crux of that conversation was that they were raising the price of the transaction to $32,000. That included an enforced requirement to purchase a 7 year extended warranty for $3,000 and GAP insurance for another $1,000. When I explained that was unacceptable, they shuffled off to the back office for another 30 minutes while I snatched my car keys off of the desk. I was then escorted to the back office where they attempting to convince me that charging me 5,000 more and extending the payment term wasnt a big deal because it would only raise my payment by almost $70 per month. I explained that this was not the deal that I was promised on the phone and that I wasnt purchasing and putting an extended warranty into a loan when I could purchase the very same thing any time before the original warranty expired without having to pay interest on it. Jeff would not budge. I had to purchase the warranty and the GAP insurance or he was not going to sell me the car.I stepped outside to discuss the offer with my husband and realized how awful this offer was. In the end it was $200 more than our existing car payment. We decided against the loan and I returned to the showroom to decline the offer officially rather than just sneaking out. I saw Mike first, and when I politely told him that I was not going to buy the car, he freaked out, called me names and started hollering about how hed spend days on this loan and demanded to know why I was leaving. I explained that the terms of the loan had changed several times, werent what my bank had agreed to, and the additional payments werent worth it to us. Mike attempted to take me by the arm and walk me back into the back and I stepped away to keep him from grabbing me. He then said that we had to discuss this with his manager before I would be allowed to leave. I explained that as an adult, I can leave whenever I wanted and that Id already retrieved my keys from his desk. He was screaming something about my not being willing to work with them as I left the showroom.

sheftall

18 de abr. de 2012

I enjoyed working with Phil through the buying process. The car we purchased was actually ordered for us as the dealership did not have any CR-V EX models with AWD available. We contracted on the vehicle on 3/31/2012 and did not receive the vehicle until 4/17/2012. Phil, however, tried his best to make sure that we were OK and updated throughout the waiting process. He gave us a loaner to drive in while waiting and called at least once a week to tell us what was going on. Once we were ready to pick up the car he made sure to have everything ready to go including our accessories that we ordered. He also took time to help us set up our bluetooth with our phones and made sure to explain all of the features of the screen to us before leaving the dealership. He took the time to explain pretty much everything and we appreciated it. I would definitely recommend him to friends and family. He made the process easy and worth the wait.

sergiosalazar

14 de abr. de 2012

I got a letter from this dealership saying that because I was paying my car on time each month I had the opportunity to trade it for a new one or refinance to get my Apr as low as 3.99%. So after talking 3 times on the phone with a lady representing the company and assuring that they I was gonna get another car for the same price or lower and possibly a new one, or maibe refinance to save up to $80 on my bill each month so I decided to go. It took an hour and 25 minutes to get there, so after talking to the sales man and taking all my information he ask me what I want my monthly payment to be and I told him the same or lower maibe $20 more if I really like it but no more, so they bring a new Honda civic and say that I qualify for that one so we took it for a ride, and I really liked it it was nice but I knew it was too expensive for me. I knew that I problably was gonna need to get a used car of around $12000 to keep my payment the same. So we went back to the office and he says that thy can take my car for $5000 plus I have to pay a down payment of 3000 dollars and the payment its gonna go up about $150 a month, so I said it was too much for us and we probably be better off refinancing, so he lost all interest in me and just left to talk to his boss, he didn't try to show me a cheaper car or any more options. After a long wait he comes back and tells me that the can refinance my car and have the payment go from $231 to $217 a month so its $14 that I be saving a month and about $160 a year, so I was a little dissapointed but at least it was something. So I asked the guy how much did my Apr go he said it staid the same, and I ask how is it possible to lower my payment without lowering my Apr and he didn't had any answers he said I had to talk to the finance guy. So when I got to him that was the first question I asked and he said that since I'm starting a new loan that's why but it didn't make sense to me, so I asked when its my last payment and he said 5 years from today, so I said I had paid my car for a year and two months now why would I pay for an extra year just to save $14 a month that is ridiculous and I'm gonna end up paying way more than what I'm paying now. He said that since I'm starting a new loan at the end of it my Apr would go lower, no thanks they made me waist 3 hours there plus an hour and a half drive for nothing this was such a waste of time and I'm really mad at this company they were trying to rip me off but I catch them on time, so be careful with this people or better yet just stay away!

teach4515

10 de abr. de 2012

My daughter recently bought a "certified" pre-owned car from Benson. It was my understanding that "certified" meant it had been thoroughly inspected, repaired and you shouldn't have any problems in the near future. It didn't take but about amonth before she started having issues with the brakes squealing and the car stuttering when accelerating. She tried to have it repaired but was having difficulty arranging a time to take her car to the shop as she is a single parent and has to work long hours. When she tried to make another appointment she was told that her "warranty" had expired and her issues were her own problem.She took the car to a different dealer who basically told her that she should not be having these types of issues with a "certified" car but they could not help her and told her she needed to take the car back to Benson.I have tried to call the manager of the pre-owned department twice and have had to leave voice mails both times. The first time he was on another line and the second he was in a meeting. I have yet to receive a return phone call from him.Evidently Benson believes in the philosophy of once you buy a car they don't care. I am concerned as my daughter traded in an almost new Civic for an older model because she needed a 4-door sedan with the new baby. What happens if she breaks down with the baby in the car? It becomes obvious that the term "certified" simply means "we're going to charge you more for the car because you think you're getting a car that is mechanically sound and reliable but in reality we don't care."

givingmy2cents

21 de mar. de 2012

Very defensive, argumentative and did not listen or respect the customer enough to understand and answer the questions asked in a direct manner. Would not advise using this "salesman" to purchase a vehicle from.

macl803

14 de mar. de 2012

In Benson dealership i found all what i needed. The car i wanted and a price that was accessible to me. The customer service is very good people there is very friendly.

Boone,L

14 de mar. de 2012

Philip Rodriquez was excellent--from the initial hello all the way to the complete sale of our Honda CRV-EX. After explaining what we were interested in a vehicle, we were able to test drive two vehicles and chose the CRV. Mr. Rodriquez was quite knowledgeable in the vehicle, helped us to review car comparisons, worked with us on some pricing, helped us to select some accessories we were interested in and journeyed with us on our decision. After not buying a car for 12 years, his helping hand sealed the deal for us. He was extremely patient and we appreciated that very, very much. Benson Honda has a very exceptional salesman in Philip Rodriquez.

alvarofdezz

10 de mar. de 2012

Craig was a great person to do business with. He was very friendly a found the right vehicles for me and my wife. We highly recommend to buy your next car with Benson.Thank you!

Allyn10

7 de mar. de 2012

My experience at Benson Honda was memorable. The service I received was absolutely outstanding. Mr. Moran was very polite from the start to finish. The information provided was explained professionally of my vehicle repairs. The time it was done was quickly done. The pricing was fair and I just felt like I could trust him. He made my experience there a great one. I will definitely go back.

jarosario

1 de mar. de 2012

After purchasing our 2012 Honda Oddysey, the dealership gave us a 3.5 Interest rate, and we purchased the extended warranty. However, I returned two weeks later and completed the extended warranty cancellation paperwork. The finance manager, Lori Solis, told me to give the secretary the cancellation paperwork. I asked for a copy, but she told me she could not make me one. I returned a few days later and could not get any help in getting a copy, because the secretary was not there. About a month later, on or about 15 Feb, my wife and I returend to get to see if we could get a copy of the paperwork, and found out that it was missing and was never submitted. Finally we got with Chris Gans, and he took the time to help us complet a new cancellation form and submitted it. We are still waiting the 4-6 weeks to pass, to see if the cancellation is in affect. Another thing is don't believe the sales person nor the ticket price on the vehicle, they told us that they were having a special,and we, after lowering the price about $2000., still ended overpaying a few thousands over the sticker price, after it was all said an done. Try to get your finance done through a bank,right now they have lower interests thatn the dealership. I've notice how everyone is helpful when you first show up to look, and purchase a vehicle here, but afterwards, they most representatives ignore you, as if you have no need to be there. Its like a fish, when it sees the first bait it attacks, but after is has already eaten there is no interest. From what I have seen in the past two vehicles that I have purchased, thats nothing new with most dealerships; but they surely rave about customer satisfaction. Not sure that if I purchase another Honda, it will be at this dealership. I'll probably go to Austin and see if I get a better deal and hopefully find a place that has the best interes for the customer.

chelsea500

22 de feb. de 2012

I had a wonderful experience dealing with Benson Honda. They were efficient, upfront, and made all aspects of car buying rather pleasant. I got a great price for my trade-in and a great price with my new purchase. I needed a car with better mileage than my big pick up and I found it at Honda. I had previously gone to Gunn Honda, and they apparently didn't want to work with me due to the amount of money I owed on my truck. They told me they were happy that I still loved my truck. The fact is that with gas prices going through the ceiling I still needed a economical car. Benson Honda seemed to understand this and made it all happen. I would recommend this dealership to anyone trying to purchase a Honda.

booths

20 de feb. de 2012

I would like to thank Richard for all his effort to get us in a great vehicle, at a super rate. Seeing as we are both canadian, we got along fine. Thanks again Richard

mcarmensepulveda

9 de feb. de 2012

I walked into Benson Honda with what seemed like an impossible and bad situation. I was at my wit's end and like a well oiled customer service machine, they jumped on our case set on making us satisfied customers. Greg Dick was our superb sales manager that with his ever so patient voice helped us look at car after car until we found the one we wanted. Andy Irizarry was busy crunching numbers and making it happen - and he did it all with a confident smile. Jay Torres was almost fluid with the way he worked the finances all while maintaining a very personable connection with us! I am now a forever Honda customer! Thank you to the three of you for making me believe in top notch customer service again!!

Ohlenbusch

17 de dic. de 2011

I appreciate the respect and consideration I received from Benson Honda. Everyone was professional and helpful in the new car buying process. I will recommend Benson.

Jrbryant2001

6 de dic. de 2011

Mike Cuellar was phenomenal & got me out of my high mileage vehicle when numerous other dealerships could NOT. True to his word & very diligent. Highly recommended. Thanks again Mike!!!!

missie.ramos

30 de nov. de 2011

I would definately recommend Benson Honda and Mike Cuellar to anyone I know is looking for a vehicle. Mike saw me drive up and as soon as I got to the front area of the dealership he immediately started to help me even though my appointment was with someone else. Mike is very professional and sincerely cares about helping you to find exactly what you want. He asks all the right questions in the beginning as to not continue to take test drives in different vehicles. When he does bring the vehicle he thinks you want, he gives full details of the vehicle and explains all the perks and amenities of the vehicle. I have never had such a great experience in buying a new vehicle and Mike and my finace lady were very professional and caring! I have never been in and out of a dealership driving away in a vehicle in such a short amount of time and happy while leaving the dealership. Mike also did everything he could to make sure that I was happy in my vehicle. Mike even remembered me when I went to pick up my new tags. I will definately tell everyone of the experience I had with Benson Honda. Thanks for all your help!

ksaylor

26 de nov. de 2011

I was very impressed by the customer service I received from Benson Honda, in particular, from Mr. Cuellar and Mr. Torres. I had gone to another dealer initially and had been given a quote for a new Odyssey and was going to buy from that dealer. My wife suggested that I go to Benson to see what they could do. I really didn't think they would be able to match or beat the price I got from the dealer. I was amazed that they (Benson) actually gave me an offer that was $1000 below the other dealer. The salesman, Mr. Cuellar, was very helpful, friendly, and did not resort to the typical car salesman's tactics. I never felt pressured and the process was absolutely painless I was equally impressed with the service I received from the finance department (Mr. Torres). This usually where the car buying nightmare happens, but Mr. Torres was professional and not pushy at all. He explained everything that he did, and seemed more concerned with my satisfaction than with trying to sell me all of the extra insurance that gets offered during the financing phase of sale. I strongly recommend Benson Honda based upon these two gentlemen.

jtpinc

21 de nov. de 2011

I would STRONGLY recommend Benson Honda. They were extremely easy to work with in every step of the process. They were very willing to work with me on price. I have purchased my last three vehicles from Benson Honda because they offer a relaxed, friendly, no-pressure, no-games atmosphere. They were willing to do what it took to get my business and appreciate all of their help. I will definitely be going back when its time to purchase a new vehicle. Dana Caldwell and Craig Davis were great.

munguiao

12 de nov. de 2011

Michael Juarez Was Very Negotiable With Our Car Price, Payments, and Our Trade-In Value. He Got Us Our Family Dream Car And Left Us With A Feeling Of Security And Happiness. We Will Be Finding Him For Our Next Vehicle!(:

paiz74

12 de nov. de 2011

Good sales, I got good experience in negotiating the vehicle and always tried to help me.I recommend this place to anyone who wants to get a new vehicle.

my love

11 de nov. de 2011

Michael Juarez was very polite and helpful..he knew exactly what I wanted and he was eager to assist me. in avery way pasable. I would be happy to refer him to all my friends and family..because he is knowledgeable and know his work to well.. Thanks you Micheal Juarez for all your hard work. Debra Trevino

fmrose

11 de nov. de 2011

I was in no way looking forward to or happy about purchasing a vehicle, but I'm so glad that I went to Benson Honda first. The service was excellent. The salesperson I dealt with- Kewause Thomas was a God-send. This being the first vehicle I purchased independently of my parents, he was very helpful and forthcoming about the process. Along the way he guided me in picking out a vehicle that fit my needs and perimeters and was a solid investment. He answered every random question I had and proved to be very knowledgable across the board, even in regards to other makes of cars. I truly believed he treated me as a customer in a way that was geniune and professional. Since purchasing my car a month ago, I have gushed about the service at Benson, and I doubt that I would purchase my next vehicle at any other San Antonio dealership.

Hondabuyer210

11 de nov. de 2011

Everyone was very friendly and my sales rep Mike Cuellar took the time to figure out exactly what I wanted. I would refer any of my friends to this dealership.

zenlikeus

10 de nov. de 2011

We got a great car at a great price and will definitely continue to work with Benson Honda and Phillip Rodriguez. He got us in a better car than we went in for at the same rate and cost as our old car, which was totalled.

catfar

9 de nov. de 2011

My wife & I wanted new vehicles & decided on Benson Honda. I'm glad we did. Everyone was very nice, they were able to assist us in getting 2 cars with the prices & payments we wanted. The credit manager was very polite & got us out within a reasonable amount of time. Before we knew it we were driving off with 2 new cars & very happy with Benson. They will continue to get our business for years to come. Thank You Benson Honda!

adreallen

8 de nov. de 2011

I walked in dealership to speak with a salesman and try to see what my options where and Mr. Thomas overall was a pretty much I'm. Gonna help you out type of person from the start of his character he help me get into the car my wife and I were looking forI will definatley recommend Mr. Thomas to anyone I run into he cares and is willing to help you get into the car your looking for this honda dealership in the future will continously will get my buisness because of Kewause Thomas and I will tell anyone that is purchasing a new or used vehicle to go to Benson Honda there with people like Kewause working there ill be back.... Thank you Benson Honda and Mr. Kewause Thomas you went above and beyond your expectations for my family thank you soooo much.

schanack

8 de nov. de 2011

Mike was very helpful and knowledgable about the Ridgeline we came in specifically to see. I saw the vehicle online, called the dealership and Mike informed me that it was still available and to come in and he would show it to us. His level of courtesy and professionalism was above par and he never made us feel pressured or hurried in any way. We would definitely come back to Benson Honda to see Mike and purchase from him again. Job well done!

ssalazar29

8 de nov. de 2011

I HAD THE BEST EXPERIENCE PURCHASING MY VERY FIRST BRAND NEW CAR. MIKE CUELLAR WAS VERY FRIENDLY AND MADE ME FEEL VERY COMFORTABLE. I WENT IN THERE VERY GUARDED BUT SURE OF WHAT I WANTED AND MIKE MADE SURE I LEFT WITH JUST THAT. THE CUSTOMER SERVICE IS GREAT AND THEY SURE KNOW HOW TO MAKE THERE CUSTOMERS FEEL IMORTANT. I WOULD TOTALLY AND HAVE BEEN REFFERING FAMILY AND FRIENDS TO BENSON HONDA. :)

mikulush

8 de nov. de 2011

Awesome dealership and friendly people. They gave me double on my trade-in vs. a another dealer and got me a 1% financing vs. 12% I was getting at USAA. I would definitely recommend them and I will be coming for a repeat business.

BobbiJoe

8 de nov. de 2011

Kewause was one of the most professional car business men I have ever encountered. He was extremely knowledgeable about every car I showed interest in. I would highly recommend anyone considering buying to visit him. Honda should be proud to have an employee who's interest is not only informing the customer but making a positive, professional, and overall outstanding impression. I love my new Honda!

smallsoldier48

8 de nov. de 2011

Mike went far and above his duty to take care of the customer. He meet all my requirements for purchasing the car as well as taking care of the customer once the sale was complete. I highly recommend Mike as your sales consultant.

penny210

8 de nov. de 2011

Mike and Craig were very helpful throughout the car buying process. Great service and competitive prices! They were very honest, straightforward and knowledgable about the vehicles. I talked to Mike over the phone a few times, and he worked hard to get me the best deal possible!

chase.mcdow

8 de nov. de 2011

I had a very good experience at Benson Honda working with James and the Finance Manager Jay. They were very helpful in explaining all the details of the financing, and were very pleasant to deal with.

miss happy honda owner

8 de nov. de 2011

I have purchased several cars over the years and I've never had a salesman who was more than willing to be as patient,caring and helpful as they were. Mr.Thomas along with Mr.Davis made me feel apart of the Benson Honda family! They were very informative about the vehicle I was interested in purchasing.I was treated with respect and learned a lot about cars I didn't know before I walked into their dealership.I will never buy a car at another dealership again I will forever be a Benson Honda customer. I will refer as many people as I can to go their to buy a car!

cagrimm

7 de nov. de 2011

James kept in touch to make sure I got the vehicle I wanted. He worked out the best price possible to match my budget and made the whole buying experience awesome. He has followed up to make sure I am completely satisfied with my purchase and I am very grateful to have had such a wonderful experience. I would definitely recommend him and Benson Honda to any friends or family in the market!

dschlegel

7 de nov. de 2011

James was very knowledgeable in knowing the "ins and outs" of the car. Even though my last car was very similar, he still went over the entire interior and exterior of the car explaining each detail of the car. He was very courteous and conscientious and would recommend anyone to go and see him.

dianaroza

7 de nov. de 2011

James R. was an exceptional salesman. He was very knowledgeable and made my car buying experience more enjoyable than previous buys in the past at other dealerships. The management and finance personal were all pleasant and easy to negotiate with. The staff on a whole was excellent and I was in and out with exactly what I wanted at exactly the price and payment I wanted. I would recommend this dealership to everyone!

kgwg10

7 de nov. de 2011

Mr.Thomas had great customer service. He was extremely knowledgeable about the inside n out off the vehicles I was interested in. when I am ready n two weeks I will be back to deal with Mr.Thomas. Overall he made my car shopping experience easy and comfortable.

kdemerson

7 de nov. de 2011

In looking for a new car I went to several Honda dealerships and Benson, without a doubt was the very best! My salesman, Michael Juarez, was amazing and did an incredible job in getting me exactly what I wanted. There is no doubt in my mind that Benson Honda is the best!

texaswalt

7 de nov. de 2011

I was going to purchase the car from Gunn Honda, but Michael Juarez worked with his management to match their price and add additional features.

williamsfound

4 de nov. de 2011

Horrible experience and very unprofessional. The salesman was good and worked with us somewhat. But, it was obvious either he or the manager was looking to make their monthly salary off of us. My horror with Benson was not as bad as others but I went there to buy a new Honda Accord. You expect to do the back and forth when it comes to price but it was obvious the dealership wanted to make as much money off of me as possible without giving me a square deal. I pointed out the prices at Gunn Honda were much cheaper so they made an effort to match the prices at Gunn. I had my eye on a 2011 V6 Demo on the show room floor but was going to pay the same price for the demo as the 2012...(I must point out the first time I went to the dealership to see it as advertised on their website it was gone...the general manager was driving it and and I would have to return another day to see it). After the back and forth they dropped the price to be a whopping 1000 dollars under the 2012...not worth it. The salesman went back and the general manager is yelling, and I do mean yelling, at the salesman saying, "Tell him No! I don't have time for this!". The general manager then slams the so called invoice in front of the salesman. When the salesman returns the general manager has lowered the price a whopping 500 dollars (this made it 1k off of the 2012). I pointed out to the salesman the manager seemed upset to which the salesman stated he has gotten use to it. To ensure Mr. Tom Benson doesn't think this guy is the best, I took my business elsewhere and purchased the same car at another lot. The manager of that lot is the most unprofessional person I have come into contact with. Simply worthless and he does not respect his sales staff, whom he works with daily, and he definately does not respect the customers. The sad part of this story is I figured they would only come down a little bit more and I was willing to pay it and I would have bought that car that night. However, that temper tantrum was a turn off and I will be dog gone if I will give Benson my money when he employs a bi-polar manager. Mr. Benson, I wonder how many people this manager has ran off? This may have appeared to be a sales tactic but I felt personally disprected and offended by his behavior. You may not care about my feelings but as I said before, I do not think this is the first time he has done this. I encourage the Benson Honda sales staff to continue to add reviews to keep the ratings up as this is the only way they will not have an overall 1 star rating. Our sales person Richard was good. he tried hard to seal the deal as is expected by a salesman. He appeared to be knowledgeable as well. If I was rating this based on Richard alone there would be many more stars...however, the leader of this place needs to be fired. Funny how another person had a situtation where he callse the manager "Unprofessional"...may not just be me...Mr. Benson, FIRE THAT GUY! Heck, he is running up miles on your cars that could be sold! I do not know the managers name and really do not care to to know his name but he was working on 31 Oct 11 in the evening and he sat in the corner office. I do not think he had a mustace but he did have a beard.

miguelenciso

1 de nov. de 2011

This guy ripped me off, I wanted to buy a Honda Pilot, he offered me a 2011, apparently the last on on the lot, I did asked four times to show me a 2012, he never did, all the paperwork was incorrect, he said one thing, he gave me another, at the time he handed me the new keys the car had 660 miles more than what the signed paper said it had, he offered me so much for my trade in and the paper showed something else, they signed me up for warranties I never requested, I end up with a 2011 that cost more than a 2012 with a higher trim. I will NOT RECOMMEND THIS PLACE TO DO BUSINESS WITH, Please GO SOMEWHERE ELSE

amanda_starr

23 de oct. de 2011

I went to the dealership not really knowing what kind of car I wanted to get into.... and because K was so knowledgable he helped me decide on the car the would best suit me. I would recommend this dealer to everyone looking for quality service as well as cars. I love my new Honda and also the relationship that the employees make with their customers.

nate2556

7 de oct. de 2011

I recently took my vehicle into Benson Honda for an oil leak. The same day, they call me back and say there is no leak, the drain plug just needed to be tightened. I explained to them that I checked that already and the leak was coming from elsewhere. They insisted that my vehicle was fixed. A few days later, oil is still leaking on my driveway so I look under it and it is filled with oil again. I take it back and they have it for 3 days then call me and tell me that its the oil pan gasket. I insist that it is coming from a different place so they replace the oil pan gasket and check for leaks and find a leak from the rear main seal. So they have to drop my transmission to fix it and now take about another 4 days to get that fixed. My wife goes to pick it up and when she brings the vehicle home, I notice it covered with scratches, dings, my rear bumper was messed up and creased from being backed into something and front bumper was scraped as well and a bunch of mismatched touchup paint trying to cover up spots on it that they had put there. Not to mention that my vehicle now had about 90 miles added to it. I called them back and my wife took it back in and then Richard service director was being real rude with my wife and telling her that there is no way that they did any of that and pretty much telling her that she was making it all up. She then told them to check the paperwork and see if there was damage on it when we brought it in. Richard then went in and checked and came out and said they would fix the damages. I go today to pick it up and some of the scratches are out but there are still dings and a lot of touchup paint on my vehicle. That is not the way I brought my vehicle in to them! I then tried to talk to Craig Davis (supposedly runs the place) and he denied to speak to me about the incident telling one of his workers to tell me that he was too busy to deal with that. That is totally UNPROFESSIONAL! If there is a matter of this sort, you talk to the customer to try and fix it! I then talked to Richard again and he stated there was nothing he could do and he doesnt believe that any of his workers did the damage to the vehicle. I asked him about the mileage on the truck and he said that they have to test drive it to make sure it works properly and I then said what if the damages happened while they were test driving the vehicle and he said that impossible because they dont drive that far. He contradicted himself by saying the miles on the car are from the test drive but they dont drive that far. Me and my wife have been loyal customers of Benson since 2004 and have purchased numerous cars and had many family members purchase vehicles from here, but I can honestly say that we will NEVER return to this dealership again! Not even to change the oil on our vehicles! My level of trust has gone out the window with these people! If I were you, I would stay away from this place!

ltatum

18 de sep. de 2011

I was able to walk away with the type of car i wanted for the amount of money I was willing to pay each month. The overall experience was great and I am glad that I chose this dealership.

JimHoward

25 de ago. de 2011

Dana Caldwell did a superb job in finalizing the details on the purchase of my wife's new Honda Accord. From start to finish the entire Benson Honda Team treated us with the utmost respect. The team made us feel as if we were their top priority. Dana took the time to explain the specific features of the new car making sure my wife was familiar with all the options. We never felt rushed and we encouraged to ask as many questions as necessary until we understood how everything worked. She provided us her card and encouraged us to call back if we needed to go over the vehicle features again or had an other questions. We did considerable research before beginning the buying process and were ready to wage a battle in what is typically a stress purchase. However from start to finish, the process was made much easier by an exceptional Benson Team. The Benson Team stated they were committed to giving us the best possible deal...and they delivered hands down in every category.

PTO

21 de ago. de 2011

Issue number 1:my battery died in August of 2011 so I of course called Benson to get a replacement. It was replaced previously while under the Honda bumper to bumper warranty. When it died the second time Benson refused to replace the battery. The battery was installed in 10/2008 and died 8/2011. The battery (factory) states it has a 36 month replacement but since the battery was replaced under warranty that warranty no longer applies. Thanks guys really appreciate you looking out for your customers.Issue number 2:I am driving by the dealership on Saturday, service light had gone off while shopping. Pull up and sit in the express lane for 5 minutes. No one stops to ask me anything, very odd usually have service department guys swarming me when I pull up. I walk in the express service department and ask for an oil change from one of the gentlemen behind the counter. I immediately get a shake of the head stating that they are no longer taking any oil changes for the day. Although its 15 min before close when I finally walked inside I was rather surprised by his response. I was even told they would not have taken any more oil changes after 2:30, an hour and a half before they close. So once again I had to go somewhere else to get my car serviced. Interesting that I can pull up to a jiffy lube and get my car serviced and cleaned in under 10min.I bought by Honda new in 2006 and have had it serviced at Benson ever since. Unfortunately my experiences over the past month has been enough to make me move on. I would think they would value the customer experience at this dealership as they had in the past but apparently that is no longer the case. I am glad there are other Honda dealerships in town that are willing to take my money.respectfully,a former customer

aforsythe1

17 de jul. de 2011

I first traveled from my home just outside Austin down to San Antonio to buy a Honda from Benson Honda back in 1988. I had a very good experience then, and when we recently were shopping for a new Honda, I requested a price quote from them again. I also requested quotes from all the Honda dealers in Austin, Temple, San Marcos, and San Antonio. Andy Irizarry, sales mgr. at Benson, had exactly the car I wanted and he also quoted me the best price of all the dealers. Beyond that, while many of the dealers bombarded me with "form" e-mails that made it clear no one had even read what I was writing to them, or knew what I was looking for, Andy's communications were personal and specific to my needs.We made the trip down and bought the 2011 CR-V from Benson. Salesman Mike Cuellar handled all the leg work, and was friendly and knowledgeable. The whole process moved quickly and efficiently. Andy was on site all afternoon, and was available if we needed him. We drove home that afternoon in our new CR-V, having paid exactly the price Andy quoted us by e-mail at the beginning.This was an excellent, no hassle and best price car buying experience. I gladly recommend Andy, Mike, and Benson Honda.Andrew Forsythe

drreview

16 de jul. de 2011

I recently purchased a vehicle from Benson. I will NOT be returning! FIrst, they refused to put gas in the vehicle I purchased so I got a car with the gas light on so I had to fill up the tank on my own. The vehicle then needed to be serviced and detailed and they told me to bring it back the next day. I took it at 9 am and around 845 pm, i called to see what is going on with my vehicle (since I did not get a call yet). I was told that it was still being detailed that they are doing an excellent job on it and it would be ready in the morning whenever I was willing to go and get it. I pick up my vehicle, the gas light is on again and my vehicle now has over 150 miles extra put onto it! Not to mention that the inside of my car was not even detailed, was not vacumed, stains where still all over the carpet and seats (which they were supposed to get out) and the outside of the car was full of water spots (as if they just ran it through a simple car wash and didnt even dry it off). I am inclined to believe that someone took my vehicle home or was just joy riding in it and ran all of the gas out of it! I WILL NEVER RETURN TO THIS DEALERSHIP!!!!

lauriejenkins

5 de jul. de 2011

K helped me figure out how to program the auto door lock and unlock feature. He was very knowledgeable, friendly and patient through the whole process.

alexhonda

17 de jun. de 2011

Great experience in purcahsing new 2011 Honda via internet sales. So fast and the best part of it the delivery of vehicle to the door of my house!!Excellent service and offer given! Great communication and clarity of all that was being processed!Thanks so much!!! Would do another purcahse exactly the same way!!!

barbgeo

11 de jun. de 2011

Best treatment by salesman ever. He was so very personable & we left with our new CRV knowing he will be of further assistance should we be in need. He keep us informed to delivery date & etc.The dealership searched & got the CRV we so wanted.They even went out of their way to bring us to theri dealership to pick up our CRV.That so impressed us.We shall defintely refer anyone Brandyn.Thank You

marymarcus

30 de may. de 2011

I bought a 2003 Civic from Benson, with no warranty. Three weeks later, it needed a brake job. I took it to an independent repair shop, but they could not fix the problem. I took it back to Benson, and they said I needed a new seal on the master cylinder. Since I had so recently purchased the car from them, I asked them for a discount off the almost $500 dollar repair bill. Cliff, the sales manager, flatly refused to give me a discount, saying "You bought the car as is". However, when my boyfriend spoke with him, he came away with a discount of about 15%. I think this is discriminatory and prejudicial against me, a woman and Hispana. Cliff thought he could just talk like that to me and get away with it. I am very angry at the fact that he was willing to work with another man and not with me. I will not go back to Benson Honda, but will go to Gunn where the service is excellent.

ttupiano

27 de may. de 2011

I recently bought a 2011 Oddysy, and had a problem with the tailgate. I should have taken it to where I bought it (Benson), but instead I took it to the dealer closest to where I live. I had made a Saturday appointment for 9:00am, but when I arrived, they had no record of it. I waited there for nearly 8 hours before they finally told me that they would have to order a part. I was not happy at all, but all I could do was schedule another appointment for the following Saturday. When I arrive at 7:30am the next Saturday for an 8:00am appointment, they told me that the computers were down, so they wouldn't be able to check me in, tell me if the part was in, or even begin to look at the repair. They suggested I wait until the system came back up. They said I could leave it with them until the following Monday, but that they couldn't guarantee it would be ready then. I live about 30 minutes away from this dealer, so I asked if I could get a loaner or a rental since this was their mistake. They refused, so I told them that I would just have to go to another dealer. They told me that since the repair was under warranty, and I had started the claim with them, I would not be able to transfer the service to any other dealer. So, I sat back down and waited. At noon, there was no progress to get the system back up, and no attempt as far as I could tell. I finally left fuming, and called Benson.Then I called Benson and talked to Cory. I explained what the other dealer had put me through, and he said he thought he could take care of the problem. He just asked me to fax him a copy of the report from the other dealer. He called me back within a few days to tell me that he would take care of getting the part transferred from the other dealer to Benson. He scheduled the repair for the following Saturday at 8:00am. When I arrived, Cory immediately came out to get the keys from me. Judging from the large number of people that were already in the waiting room when I arrived, I figured I was in for a long wait. I was completely wrong, though. Everyone that was already there, including me, was out the door in under 2 hours. Everyone there seemed to know what they were doing and were gettin gthings done. Incredible service. Thanks!

perriben

6 de may. de 2011

Shopping for a car at Benson Honda and having Ke help us was probably the most pleasant experience I've had buying a car. He was very informative without being pushy, showed me cars that had what I was looking for and didn't push me into buying something I really didn't want. I would highly recommend shopping with Ke and Benson Honda and would return there again for another car.

td12

3 de may. de 2011

Brandyn Van Pelt did a super job in reviewing the features of the Honda Civic for us--from hood to trunk, and the console and features inside the Civic. We had stopped by about six weeks ago when we were first interested in buying a new car. He discussed the features of the various Honda products and warranties, and took us on a test drive. He was patient with us, answered all our questions, and let us know when the 2012 Civics would be available. When we returned, he explained the differences between the different Civics that were available (the 2012s!). When we finally decided on the Civic, he and his sales manager were able to come in at a very attractive price. We had discussed various options to include leasing, but the sales price was so attractive, we decided to purchase and finance the vehicle. The contract and financing process went smoothly and were completed same day and professionally by Lori. Overall, a great experience!! We definitely would recommend Brandyn and Benson Honda to all our friends.

bkallead

28 de abr. de 2011

Kewause provided the most friendly, honest, warm service I have ever experienced at a car dealership. I walked in the dealership nervous, and hesitant yet optimistic. I was attempting to trade in my 'gas guzzler' for a gas efficient vehicle. He was quite honest with me about my overall situation and I was very greatful for that. I was quickly put at ease when he mentioned 'I don't over-promise and underdeliver'. That made me tear my wall down and confide in his guidance. He went above and beyond for me in every aspect possible throughout the purchase and after the purchase. I was pleased to drive away in a 2011 Honda Accord. I knew when he told me that I was part of the 'family' that I really was! I am proud of my purchase and proud to recommend such a phenominal person to purchase your next new vehicle from. I will definitely be a lifetime customer!

tana

19 de abr. de 2011

I have bought from Benson Chevrolet before and the sales experience was okay, but the service after was terrible, terrible and more terrible. Even when I went the very last time and I told myself I should not be going here. I also tol the service guy that morning that I get bad service when I come here. Sure enough very disspleased.Benson Honda so far has far exceeded and just hope to continue the great service that they promised.

reg9999

15 de abr. de 2011

Brandyn Vanpelt the sales person at Benson Honda made the new car buying process easy and stress free while his after sale followup was exceptional. He was very knowleadgable about all the features in the car and took time to walk us through setting them up after the sale. We informed him that we did not like the stripe that came on the car, he sent the stripe guy to our location the next work day to have it removed. He also followed up with us several days after the purchase to inquire if there were any issues or concerns and if we were enjoying the car. This was a good buying experience.

rschoenert

13 de abr. de 2011

no pressure sales. they wanted our business and got it because of price and quality of dealership. Especially Brandyn Van Pelt. We felt like he took extra special care of us without giving us the "hard sale". He was very knowledgable on the Pilot and knew how to explain the feature we asked about.

evensatx

13 de abr. de 2011

On 4/6/11, I had made the decision to trade in my 2005 Dodge Magnum for a more economical car and Fred set me up with a 2006 Honda Civic! I was aiming for anything and didn't expect to get into a Honda Civic! I was very thrilled & happy with my purchase and he didn't over-do the selling points or anything. He was very straight-forward and to the point. I love that! The Finance Mgr, Chris was also an easy-going guy and was very factual on everything. They both deserve bonuses!! I love these guys!! Have been spreading the word about this place & those guys! Will definitely go back there again!! :-)

Mmorales2011

3 de abr. de 2011

My old car was to be repaired an mind you it was a 2001 CR-V, but after finding out the cost, I decided to ask what the car was worth. Before I could even get to the floor of the sales room, Ke called me so that I would know approx. what to expect. At that point I knew I was going to have a straight forward, no hassle, fun experience. I was so right! Ke was not only knowledge and enthusiastic, he took my single parent status into consideration in order to get me into the most affordable and economical vehicle that I could afford. I felt his honesty and sincerity was not for his pocketbook, but more for me as a person. Nowadays, that is hard to come by. If you are shopping for a Honda and want a no hassle, honest experience, then Ke is the ONLY person for you. BTW tell him Michelle M. sent you!! ;)

txpilot

2 de abr. de 2011

I used USAA's car buying service for the first time. I put into their search service the things I wanted in my Honda CRV. They gave me a price and told me to go to Benson Honda in San Antonio. USAA's service said Benson Honda had the car I wanted for the price they recommended. So I went.Almost before I printed out the information from USAA, a representative from Benson Honda was calling me and we set an appointment for the next day. She gave me Angelo Licare's name and she said he would take care of me.I met Angelo at the appointed time, handed him the paper work from USAA and in less than 15 minutes after my test run of the car, we had a deal. No bargaining, no negotiating. I loved it. I enjoyed everything about Benson Honda and would recommend this place to anybody.

jcv81

1 de abr. de 2011

I went into Benson Honda to purchase a Honda CRV on March 30th. My family is faithful Honda drivers and I love the new addition, it is beautiful and has all the accessories that I wanted. Angela was our sale representative and did a FANTASTIC job. She was friendly, able to answer all of our questions, and made our purchase a comfortable, enjoyable and easy process. This dealership has an excellent employee in Angela, and I would definately recommend this dealership and especially Angela to anyone I know looking to purchase a vehicle.

kejjs38

30 de mar. de 2011

My experience with Benson Honda was a great one. From the time I walked onto the property I was greeted by a very friendly and knowledgeable salesperson. Not only does he know his product he is very enthusiastic about what he sells....Which put me at ease right away... He was patient as I drove a few cars..I have to say we are all guilty of making the assumption that car salesmen are less than reputable people...However I would recommend my sales guy (Kewause Thomas) to anyone...Not only was I taken care of...it was fast and easy breezy, without all the haggling....I left there feeling like a member of a family the Honda family....and I owe that all to Kewause Thomas who I know stayed there after quitting time to show me all the car had to offer..(setting my radio, seats, clock and so forth) and with a pleasant attitude...

berningerj

28 de mar. de 2011

My experience with Benson Honda was AMAZING! I walked in with no intention of buying a car and instead, I just wanted to ask about the Element. Kewause was an incredible salesperson, but also an incredible person in general. Any other salesperson would have tried their best to get as much commission as possible, but "K" was only concerned with getting me into the car of my dreams at a price that I could afford. He went out of his way to put my best interests first and he got me everything I wanted and more. Not only that, but he continued to follow up with me even after I bought my car and I know if I have any problems, I can go back to him and he will help me. Overall, the experience was second to none, and I continually recommend Benson Honda to everyone I meet.

Caroldsd

28 de mar. de 2011

This was my first visit to any Honda dealership and Kewause Thomas made it a great experience. He is very knowledgeable about the cars and gave me information I wanted to know before I even asked for it. After test driving a Civic, Kewause took me to the back lot and let me pick out the car I wanted. Kewause worked hard to get me the financing and payment I needed to get my beautiful new Honda Civic LX. I am recommending Benson Honda and Kewause Thomas to all my friends and co-workers. This was by far the best customer service I have ever received at any car dealership. I will be a Benson Honda customer forever.

gnette16

25 de mar. de 2011

Ke Thomas was great with me. This was my second time at Benson Honda. I was pleased with Ty Beasley during my Honda CRV purchase but I was impressed by Ke Thomas. He informed me of my options in choosing my car and financing it. He took me to the back parking lot where I was able to test drive my potential Honda Accord, which I loved, and didn't pressure me at all. He took care of my financial goals for this vehicle and worked with me until it was right. I love the personal attention I received as a customer. Even after I already got my car, Ke called the next day to see how I was doing with my vehicle. That's the first time I've ever received a call from a dealership to see how I was adjusting to my car and if there were any problems, that's was taking the extra step and I really appreciated that. I recommended Ke to my friends and coworkers for their Honda needs. Great job Ke!

danana2nv

23 de mar. de 2011

He was very helpful and efficient. He went over the car and its features. He took his time and allowed me to test drive the car. I did not feel pressured or intimidated. He took great care of my questions and worked around my needs. I highly recommend him and I will be looking forward to coming back for my next vehicle.

Mrsmata5

22 de mar. de 2011

Very fast service and I got exactly what I wanted......Mr. Thomas was wonderful!! He gave me all the information I needed up front and did not waste my time.i always have a hard time getting sales men to just tell me what I need up front but mr thomas did not waste my time at all. I am very happy with my entire shopping experience!

Pleased_buyer

22 de mar. de 2011

I went in knowing specifically what I wanted. The salesman took me to the exact car. From there I received a fair and speedy appraisal on my trade. I was impressed with the deal and purchased a new Civic. The entire process was quick and efficient. The salesman and finance manager were polite and professional and NOT PUSHY. I enjoyed my purchasing experience at Benson Honda.

annaramona

21 de mar. de 2011

When we first came into the dealership, we were lucky to have gotten Kay to show up around. He spent an entire day with us, test driving, talking, learning about what we needed. As a first time car buyer, we went home to think about it all and figure out finances, as well as see how it was at other dealers around town. What we found was that Benson Honda and Kay were the friendliest of all the dealers in town. What was particularly nice was that there wasn't a lot of pulling us around, saying one thing and doing another (like one place where we came in to test drive a car and it wasn't even on the lot). Eventually, after going through some back and forth on the pricing, Kay and Benson Honda were able to get us a price that worked for us by extending the loan period. Whenever we have now gone back in to ask a question, the salespeople know us and say hello. It's a nice feeling and worth while for us to return to Benson and recommend them, and Kay, to other people.

TJMCD

19 de mar. de 2011

MIKE CUELLAR AND ANETTE ARELLANO WERE PERSONABLE, HELPFUL AND FRIENDLY DURING MY BUYING EXPERIENCE AT BENSON HONDA. NO HIGH-PRESSURE SALES TECHNIQUES WERE USED, AND THEY WERE VERY SOLICITOUS OF MY NEEDS. A LOJACK WAS INSTALLED BY THE DEALERSHIP AND THE CAR WAS PREPARED IMMACULATELY PRIOR TO DELIVERY.

Ryan212002

18 de mar. de 2011

This is now my second Honda car purchase. My first Honda purchase was at Gillman Honda of S.A. My experience at Benson was overall much better than at Gillman. Michael was very patience with me and made the extra effort to show me details on the car, etc. Thanks!!

sapalmer

17 de mar. de 2011

Salesperson answered all questions both before and after the purchase was made. He even called me two days later to see if I had any questions or issues with the car. The negotiation process was also smooth, as they made it clear that they wanted me to buy a car there.

jcantu12

17 de mar. de 2011

Mr. Thomas represented Benson Honda today with the utmost courtesy and professionalism exceeding beyond all my expectations. From the moment my sister and I walked into Benson Honda to the moment I drove off in my beautiful new CRV, Mr. Thomas went above and beyond to ensure the car buying process was smooth and simple for me while still meeting all my vehicle needs & wants. He was friendly and extremely helpful. He cut to the chase and answered all of my questions and presented me with all of my options. He made my experience in purchasing my very first brand new vehicle pleasureable. I'm very happy & satisfied with my car buying experience at Benson Honday today.I'd definitely recommend Benson Honda & Kewause Thomas to all of my family, friends, & co-workers.Thank you sooo much, K! :) Jessica C.

madwood04

17 de mar. de 2011

Extremely patient and very friendly. Explained differences in models and prices. Gave my daughter exactly what she wanted. While there, they looked into my situation and I drove with a new car also. Financing was a plus. There was no pressure at all. Everybody stayed late, beyond closing time to make sure our cars were fitted to our individual needs.

firstbase5

17 de mar. de 2011

When walking into the dealership my sister and I were greeted and helped right away. They were friendly and courteous. Kewause was instrumental in finding exactly what I wanted. He answered all of my questions and let me know all of my options available. He helped me get the best possible deal and even bent over backwards to make sure that I was completely satisfied with my purchase. I was pretty specific about what I wanted and he made that happen. I'm very happy with my shopping experience. My whole family was impressed by the great deals and the great staff so my mom bought a car too!

rebecca.juettner

16 de mar. de 2011

The customer service was great. As soon as I entered the dealership I was greeted with a friendly staff memeber, Mr. Thomas. I had never went to a dealership to buy a car, so I brought a couple friends with me to help and Mr. Thomas was friendly to them as well myself. He listened to my needs and helped me find a car that fit me, and my price range. He was very honest with what I could and couldn't afford and how we could make the payments work. He didn't try to sell me something I didn't need or want. He made sure I got what I wanted and would be happy with. Before, during, and after the test drive Mr. Thomas showed me the ins and outs of the car I was interested in. He was very knowledgable about the product he was selling and patient with me while he taught me all about my purchase. He made sure I knew what I was buying. I have had the car about a month now. I have been in contact with Mr. Thomas a few times since I made the purchase. He called about a week after to make sure I was still happy with the car, which is was. Then just the other day my back window was acting up and I was able to call him with a qustion about it and he helped me work it out. He was very professinal and helpful.

xbesbix

16 de mar. de 2011

I purchased my 08' Civic through Benson Honda 3 years ago and have always been pleased with the level of service I've received. During a recent trip to the service department I was met by Mr. Thomas while waiting for my 08' vehicle. I didn't go to the dealership that day anticipating purchasing a new vehicle, but if I had I can't imagine a better experience than that with Mr. Thomas. I appreciated his vehicle knowledge, his professionalism, and overall approach to the car buying experience. I enjoyed it so much that I sent my mother that same evening, who also made a new car purchase. This was the best car buying experience I have had thus far - thank you "K"!Jackie Williams

shdriver

15 de mar. de 2011

Angelo was great, asked all the right questions and found me what I wanted. I really appreciate his attention to everything. Everyone I dealt with were friendly, curtious and had great customer service skills. Thank you everyone at Benson Honda for making my experience so great. You will have a repeat customer. Scott Driver

Cnelson898

15 de mar. de 2011

I had a wonderful experience at Benson Honda. I went in there with possibillities of purchasing a used vehicle and ended up leaving with a brand new one. All of my questions were answered efficiently and if i still didnt understand a further elaboration was given. Benson Honda delievered excellent customer service and always made sure that i was ok and comfortable during the process. I will definately refer anyone i know to Benson HOnda. Im glad my first car buying experience went so smoothly.

mcastle

15 de mar. de 2011

I visited this dealership to buy a used car for my daughter who had just turned 16. Craig was able to get her into a new Honda for less than I had expected to pay for a used one. Additionally, he was able to work with finance companies to get us the best loan possible. K, or salesman, took care of everything about the sale, including test driving different vehicles. My daughter was thrilled with her purchase. From start to finish, it was effortless and everyone was very helpful.

graceberios

15 de mar. de 2011

Kewause was fabulous to work with and has kept on serving us well after the sales :) We went in initially for a used Pilot and walked away with 2 brand new 2011 fully loaded vehicles. What a salesman. I would definitely refer the dealership and Kewause to all my friends.

antoniodavis05

15 de mar. de 2011

Mr. Thomas was very friendly and informative throughout the entire buying process. Very honest and direct with what options were available to me and never tried to force a sale. I learned alot throughout the buying process and even after the purchase day Mr. Thomas maintained contact to ensure everything was okay with my new vehicle. The overall experience was the best I've had of the three vehicle purchases I have been apart of. I will definately not hesistate to contact Mr. Thomas for further purchases and proudly recommend Benson Honda to others.

Dan Suttin

15 de mar. de 2011

We bought a 2011 Honda "Fit". We had never heard of the "Fit", but Mr. Kewause Thomas did an excellent job of showing it to us and telling us all about it, and we knew it was the car for us. We had planned to buy a used car, but "K". explained very well how we might be better off with the new "Fit". K was most helpful in getting us the best deal possible, and we felt that we also made a new friend. When the liscence plates came in, he even personally delivered them to our house as he happens to live reasonably close to our home.

jmkollias

12 de mar. de 2011

First my daughter went to the dealership and traded in her old civic for an accord. She called me to tell me about the great sale they were having. So she took my information over the phone and Mr K Thomas checked to see what he could do for me in the way of trading in my old civic. Anyway, I went to the dealership, most of the paperwork was already done and in a little more than 2 hrs I left Benson Honda with a new, awesome Civic. Mr K Thomas was great; very knowledgeable about the Honda cars and worked with me to find just the right car in the color with the options I wanted. It was a very smooth transaction. Everybody at that dealership is very friendly and helpful; making sure I was comfortable and had something to eat and drink. He took me to the finance people to finish the paperwork and when I was done he picked me up and took me back to where my new car was ready and waiting. He helped me transfer all my stuff from my old car to my new car. He also explained that if I needed anything in the future regarding my car, to give him a call. It is good to know that he cares and will take care of me for remainder of the time I own the car. And of course when I am ready for my next car, I will be contacting him. I have acquired a great car and got an awesome deal on it. Thanks Benson Honda and Mr Kewause Thomas!!!!!!!!!!!!!

ygrignon

11 de mar. de 2011

I did not simply buy a new car. I bought a new car while being in Mexico, paid it with funds from Canada, insured it in Texas and wanted to have it registered in South Dakota. And I wanted the best price. I bought it over the phone and emails. Of course with all these complications, we ran into some problems. The whole process took a few weeks and the sales person was most pleasant and helpful through it all. This could have been a nightmare but it turned out to be the best car buying experience that I had. And the car works great.

VSegovia

6 de ene. de 2011

I took my Honda Pilot in to get the rear window fixed. It would not roll up. The gentleman who helped me was wonderful. He explained the repair and the cost and what my insurance would cover. I thought the price was fair for the repair. I would definitely go back to Benson.

jcopeland40

3 de ene. de 2011

CRV is 6 months old.1. Tire had a nail in it. Asked Service Rep to repair tire that had a nail in it. Rep said they rotated tires but left nail in tire because at this time "the tire held pressure." 2. Left car at airport for six days. Battery died. I was told that Honda's cannot sit for an extended period of time because there are "many things running in the back ground." So.....we need to hire a car sitter when we go on vacation?3. Service manager (Richard Barrett) had a terrible attitude: Had only been there two weeks couldn't be expected to know what was going on, did not have customer comment cards, had many excuses: absolutely rotten customer service. 4. if the service manager (Richard Barrett) was unable to provide basic information, perhaps he should not be the manager and should be trained before he talks to customers. Sadly, this in my first Honda. Perhaps my last.

cfinger

3 de nov. de 2010

Very good explanation of repairs. Good communications and car was actually repaired a day earlier than I expected. Repair was under warranty so the price was good. It did take 30 minutes for a rental car to arrive so that was the only negative in this other wise great service and communication.

taylor002

20 de oct. de 2010

I have been a faithfull customer at Benson Honda for tha past 10 plus years. They have always given me better deals than any other dealership that I have visited in San Antoniowhen I was shopping for a new car. Honda is an outstanding and reliable vehicle having owned 4 or 5 in the past 20 years. Benson honda service department is great when Rob was at the front desk a few years back he always treated me with the highest respect and was very knowledgable on all makes and models of Honda I would like to thank him also as he has trained his young staff members well in the sevice department to carry on the high quality of professionalism that Benson Honda has.

cad1mal

19 de oct. de 2010

Took my 09 Accord in for a noise when I drove. They worked with my schedule and returned the vehicle to me every evening for several days until the problem could be diagnosed and correct. It took several days to correct the problem because America Honda could not diagnose the issue and the guys a Benson did not stop looking until the problem was corrected.

plumbercrackus

18 de oct. de 2010

I would run from these guys!! They tried the bait and switch, they were adjusting numbers and contract items after the deal was done, and they lied to my wife and I every step of the way. I am not sure how the new car sales are but the used sales was the worst car buying experience I have ever had or even heard of!!! Never again will I go to anything related to Benson.

pjohnst2

1 de oct. de 2010

Randy was extraordinarily professional, courteous and polite and explained thoroughly how the problem with my car would be looked at and dealt with. He also took the time to listen to me explain what I was experiencing with my car so that he could collect as many facts as possible. Great service and terrific professionalism!

Forensikchic

1 de oct. de 2010

I had a great experience when I took my Honda in for service. Rob really helped me out and he was great! I needed my tires rotated and balanced, an inspection sticker and my valves cleaned. It was all done in half a day! I was back on the road the same afternoon. I will come back again and again.

venegasra

30 de sep. de 2010

I had a great experience while being there. Sales rep was very helpful answering any answers I had and quick to do the paperwork. Got two free gas tank fill-ups. The place itself was clean and had plenty of information about every vehicle on display.

shendrix

12 de sep. de 2010

Though I live in San Antonio, I purchased a 2001 Honda Odyssey van in October 2000 from a Honda dealership in Houston, TX. I have been taking the Odyssey to Benson Honda for service since its purchase date, and even though the vehicle was not purchased from Benson Honda, I have always received excellent service. The service team has always been helpful and informative.

shely

10 de sep. de 2010

Early one Saturday morning I took my car to Benson Honda because the window in my car would not close. I did not have an appointment and they were able to fit me in. I received excellent service from Rick. Rick scheduled my service and explained everything very thoroughly. I was relived to know my car would be ready to drive the same day. A friend recommended Benson Honda to me and I highly recommend this service department to anyone owning a Honda.

stiptons

9 de sep. de 2010

I've been having my Honda's serviced at Benson sine the early 90's and every visit has been great. My first Hodna had over 350,000 miles on it and my current 200 Accord has 347,000 miles. Rob Roybal has been advising me on the services I really need to keep my car running at peak condition. In San Antonio, if you're looking for the best service, at the best price, from the friendliest folks, then I highly recommend you try Benson Honda.

bwoodrome1

5 de sep. de 2010

I recently used Benson Honda for the first time to take care of replacing my front and rear brakes. I got great service from the very beginning until I picked up the car after hours! They took care of my car, stayed in contact with me regarding its needs and notified me when I could come pick it up. I did not have an appointment but they fit me in and got me my car back the same day. The best part was the price: they seem to always have coupons that you can actually use available (so check their website), and the other Honda dealership in town are seriously lacking in this regard.I will definitely take my Honda back to Benson, and probably buy my next one from there, too.

obrien4j

2 de sep. de 2010

I had a positive experience in the past with Benson and therefore, decided to return. This time, we needed the title to read in both my husband's and my name. To make a very long story short, we were promised things at the time yet the finance officer didn't actually know that it would be difficult since he is a recent immigrant with no credit. In the end, everything worked out but I was refused credit by at least 3 companies, which no doubt, will affect my credit rating. I have protected my credit score and am very bothered by the fact that it could have lowered due to this situation.The salesman was great-no complaints whatsoever- the general manger told us prior to the purchase that the only thing my husband needed was his Social Security card-no mention was ever made that he may be refused credit because of his legal status in the country.He know very well, along with the finance officer, that one of the reasons we wanted the car in his name was to begin to build credit in the US. It just seemed like they were more interested in closing the deal and didn't realize the complexity of the situation- which caused a number of scares and bad moments that were unnecessary.

nosocoruss

30 de ago. de 2010

Ariel scheuled my service and explained everything very thoroughly. Rob answered somequestions I had about future service on my 2005 CRV and gave me some cogent advice about my 2009 CRV. But this is only a continuation of the excellent service I have recieved for the past seven and one half years from Rob and others at this dealership. I would most highly recommend this service department to anyone owning a Honda. Mike Russell

Nicolebell

30 de ago. de 2010

I am very happy with the service I receive at Benson. Rob and his team always treat me with great respect and are very helpful. I appreciate that they go out of their way to make sure I get to work on time. They also communicate with me during the day to let me know the status of the work they are doing on my van.

CAROL26

24 de ago. de 2010

I have been with Benson Honda since the 1970's with both purchasing cars and service. By the length of time you can tell I have been very satisfied both with purchasing and service. This last visit was for an oil change and car points check and as usual Rob did a superb job in getting us in and out as quickly as possible. Thanks Rob for another job well done!!!!

falkke

24 de ago. de 2010

I needed a headlight replaced. The service staff game me an estimated cost over the phone and made a timely appointment. Once I arrived for my appointment, I was greeted quickly, and the service was provided very efficiently. I have had no problems with the service provided. Overall, my visit was quick, easy, and the cost was within the estimate provided. I would recommend this dealership for all Honda service needs.

BlondJane

20 de ago. de 2010

I puchased my van in 2007 and have had it serviced several times since then.They are always friendly and efficient. I havent ever had any major issues in dealing with this company, they have always been accomodating.The best thing I like about their service is they make sure you have a ride to wherever your going while you wait, call you first to let you know when your car is ready & come pick you up!

cinda1979

20 de ago. de 2010

Shuttle service was appreciated. Other Honda dealers in my area have a "limited area" they will travel to but this dealer had no problems. Service was great. I forgot my coupon for 10% off for booking appt through website and they gave me the discount anyway.

vijayakrishnan

19 de ago. de 2010

Precise appointments.Prompt Service. Good customer service.I've been to the dealership twice and each time the quality of work/service was outstanding. Quality care/work. I'm very pleased with Benson for my Honda service.

uptonfam

19 de ago. de 2010

I have purchased two new Hondas in the past three years and continue to use Benson Honda for all service needs because of their attention to customer service. About half of the service staff members remember me by name every time I come in and typically get me in and out faster than anywhere else. They are prompt and courteous and are not pushy with recommending additional services. They are the reason I will keep coming back not only for service but also for new vehicles when the need arises.

arang54

16 de ago. de 2010

I have a Honda accord 99 that had a faulty ignition switch. Luckily for me, there is an open recall for that exact same problem and i contacted Benson Honda and they were more than happy to take my car in for repair. I dropped it off around 7 am and got the car back by 2 pm. The employees were very friendly and professional and I would recommend any Honda owner in the greater San Antonio area to get their vehicle serviced at this dealership.

jackie acosta

3 de ago. de 2010

April was very professional and anticipated all my questions and was very informative . Made the experience good.

Marge Clyde

3 de ago. de 2010

I have always appreciated the service at Benson Honda. I wouldn't go anywhere else for service.This time I had an emergency problem with my car and it was fixed at a reasonable length of time, even when a part had to be ordered.Will always go to Benson.Marge Clyde

Banderson

29 de jul. de 2010

One of the techs met me at my car before I could get out. He wrote down what I wanted done (service for 172,500 miles), took my key, and told me it would be ready within 45 minutes. It was ready in less than 30. I barely had time to power up my laptop in the waiting room. It's service like this that has kept me coming back for the 11 years I've owned my Honda.

bstuck

29 de jul. de 2010

I have been a customer of Benson Honda since we bought our Accord in 2000. Benson Honda did the required service on the 2000 Accord until I sold it in 2009 and bought my neighbors 2008 Accord. Service at Benson Honda has always been prompt. This last service on my 2008 Accord was done on a Saturday appointment. I appreciated the ability to make a Saturday appointment to fit my schedule. The service folks called and informed me of the need for rear brake pads. The technician also explained the problem with the 2008 Accord rear brake pads and gave me a web site to visit. I did so and filed a claim. I appreciated the prompt inspection, notification and repair. I wold recommend Benson Honda primarily because of the service department. The Accord has been and hopefully will continue to be a great care. I suppose that helps a service department to be good. Technicians are knowledgeable and give logical answers. Dealer labor prices may be a little excessive but I always feel it is worth the value because of their knowledge and experience with their product.

ccbrady

27 de jul. de 2010

Roby and the his service representatives has always provided exceptional customer service. My car has always been ready when promised. Price is fair. Recommeded service items had been on target and definitely needed. Service department is a key to future purchases.Chuck Brady

racquetjam

27 de jul. de 2010

Richard called to keep me updated during my 2000 Odysey's 2-day stay. He knew we were getting ready to take our son off to college next month and really wanted a great road worthy check up. His elite mechanics found a couple of things and they were corrected. A part had to be ordered and he let us know as soon as he became aware of a possible delay--that is great customer service. That is the reason Benson Honda has been the only servicing agency on the vehicle's 10-year history. Thank you...Very Respectfully, Ron Popola

Michael Heppler

24 de jul. de 2010

We purchased our 2006 Odyssey new from Benson Honda and have used their service department for all routine maintenance (even though we live near another Honda dealership)! Their service is always great and always timely. The staff is friendly and helpful. The waiting area is comfortable and I really appreciate the water in the refrigerators. It's always a great experience.

Edupont1

24 de jul. de 2010

I have used the service department at Benson Honda several times and have been pleased with the service I have received. The latest time I had some warranty work done even though I was 132 miles past the warranty mileage they honored the factory warranty.

leggettwiegand

23 de jul. de 2010

I've had my 2000 Odyssey at Benson Honda for 10 years and have always received good service. I'm very good about getting my regular maintenance checks, have over 206,000 miles on the car and am shooting for 300,000. All my service work has been maintenance related, not engine related and I attribute that to Benson's care.

r0cfdhz

18 de jul. de 2010

The service department had my reservation time and took my vehicle back to service timely. They treated me like my reservation time counted and was not just for show. I had some basic maintenance items that need to be addressed at close to 30,000 miles and we went over the options and costs. They were honest that I could wait to change out the AC Filter if the cabin did not have an odor. They were prompt in taking care of my vehicle and finished the maintenance in less time than they quoted.

pamsherman

15 de jul. de 2010

Having car trouble, my daughter that lives in San Antonio referred me to Benson Honda. I showed up at the dealership early Monday morning without an appointment, but the service representative took very good care of my vehicle and myself. He had it diagnosed, explained what was wrong, gave me a cost quote and approximate time to repair my vehicle, and asked if I would like the service done. I did have the repairs on my vehicle and was out the door in less than four hours. Everyone I encountered was helpful, friendly, and courteous. I would definitely recommend Benson Honda. I live in Beaumont, TX, but would definitely consider going to Benson whenver I am in San Antonio visiting my daughter. I might even consider going there to buy my next Honda. Paula Sherman

timgarcia

15 de jul. de 2010

Detailed and great service

evista

12 de jul. de 2010

Almost every time I have been to Benson Honda for service, my car is finished on time and on budget. They're always courteous and meet me immediately upon arrival. Recently they alerted me to an additional coupon I was entitled to use on a rather expensive repair. I would refer to friends and family.

bonniepipesflory

9 de jul. de 2010

Benson Honda service department has always given me the most friendly service - much moreso than where I bought my Honda. I will always go to Benson - they always let me know if they see something that needs tending to when I'm getting my oil changed. Being a single lady, I feel secure and confident that my car is in great order when I leave Benson service. Thank you, Benson!!

LynnRangel

8 de jul. de 2010

The service department (Richard) was very courteous and professional. They diagnosed the problem with my 2005 Honda CR-V and got it taken care of the same day. This was my first visit to Benson Honda and it definitely will NOT be my last. I am very happy with the quality of service I received.

janbargreer

7 de jul. de 2010

Regular maintenance was performed on my 2001 Accord. Richard was friendly and courteous. The work was explained to me up-front and was performed in a timely fashion. The recall on the driver inflator had to be ordered, but the work was completed 3 weeks later. It is always a pleasant experience having my vehicles serviced at this dealership. I have visited other Honda dealers in San Antonio and they are not friendly at all.

samcj16

11 de jun. de 2010

I have no deragatory comment, service department was awesome. I was treated very well. The service department personnel were very knowledgeable and friendly. I would reccomend them to family and friends. The one reccomendation I would like to mention is that: have the vehicle washed after the service check.

kwright460

10 de jun. de 2010

This was my first visit to Benson, actually first Honda to own. I bought a 2007 from a private seller and even though I was fairly certain it was good, I had it checked over by your service dept. I was extremely satisfied with the service and how well the process was explained. GREAT EXPERIENCE !

bonniepipesflory

8 de jun. de 2010

Benson Honda service is the best service department I've ever encountered. I've been going there for years, even if I'd bought my Honda elsewhere. Their prices on service are excellent as well - had my brakes done at Benson for far less than Brake Check estimate (and I have the confidence that the work was done correctly)! Each time I take my car in the employees go out of their way to be friendly and be sure that I'm happy with my service. Thank you, Benson Honda Service!

sgreff2273

1 de jun. de 2010

We presently have two Hondas and are very pleased with the service we receive at Tom Benson. The staff is very courteous and helpful. We are now on our 4th and 5th Honda. We have bought 4 of the 5 cars at Benson Honda. I have a granddaughter who also bought a used car at Benson Honda and she is satisfied.

rmcgouran

28 de may. de 2010

If I was able to give Michael and the rest of the staff at Benson Honda a '6' in everything, I would. I could not ask for a better experience. We had a complicated sale and although I knew it was complicated, Michael and everyone else from Craig the Manager to Chris Gans in the Finance Department never let us feel that it was. They were an absolute pleasure to deal with....everyone there. There is absolutely no way I would ever consider going to another car dealership after this transaction. They were fantastic. Thank you Michael and everyone at Benson Honda for helping us out and making us feel important. I plan on sending anyone who asks me where is the best place to go, your way. :-)

gdwjr

28 de may. de 2010

I needed to have a battery replaced. The one I had was under warranty. When I drove up to the service department, I was apprehensive because of the number of cars in line. Once I walked in the door, the counter person greeted me and recognized me. I explained my reason for coming, he checked with the Express dept and said he'd have me out in 45 minutes! I took a seat in the waiting room, set the timer on my iPhone and started doing some web browsing. Thirty-one minutes later, a tech walks in, hands me a $0.00 receipt, let me know they had replaced my battery, thanked me, handed me my keys and showed me to my car. Awesom.

bwfuller

26 de may. de 2010

I have been using Benson Honda Service for 10-12 years. I have always found them to be fair,courtesy, professional and "do what they say they will". The service this time for for my 2005 Honda Odyssey Van. The van had 100,000 miles, and I needed to replace the timing belt. I visited Honda service prior to the work for a quote and information related to this service. My contact was Richard De La O. He quoted me the price, explained the procedure, and time required. Richard also gave me a $100 discount coupon for timing belt replacement. We set the appointment and the work was done satisfactory at the price, and time required. This was another example of the professionalism that I have experienced every time I have visited Benson Honda.

LIBWYAH

25 de may. de 2010

If I were able to rate my experience at Benson Honda, my reviews would be higher than a score of 5 for all the questions asked above!! I've taken my vehicle to this location in the past and have been completely satisfied each time! I do have to admit that this last time was way beyond my expectations and because of that I will never send my Honda to another dealership for service!! Keep up the good work Benson!

jensmith201

21 de may. de 2010

John Caylor was an unbelievable salesman. There was no pressure and he wasn't pushy. He was full of information and was very helpful. He has been a great asset after buying the car as well. He is great with customer service and making sure the customer leaves happy. Albereta Williams was also amazing and was very eager to make sure the customer left happy. They both were truly awesome and i would go back to them in a heartbeat.

louiserward

20 de may. de 2010

The service was excellent and the employees were very professional and courteous. My work was finished quickly and they did a great job. I was able to make an appointment at the time that I wanted and I had my car back much quicker than I anticipated.

mome99

20 de may. de 2010

Benson Honda is one of a kind. The customer service is superior because of their friendly and knowledgeable staff. They treat you with the respect and provide the best service possible. I have gone to other Honda Dealerships and Benson Honda is by far the best dealership.

DrPAIN77

15 de may. de 2010

My wife and I had the best car buying experience after looking at multiple Honda and Toyota dealerships in San Antonio. The salesmen (John & Jeff) and sales manager (Craig) worked very hard to give us the lowest price on our new Honda CRV beating all dealerships in San Antonio and Houston. The staff is very knowledgeable and willing to help. If you want and a relaxing environment without games or feeling pressured, I would HIGHLY recommend checking out this dealership. Thanks Benson Honda!

sanchez45

11 de may. de 2010

I just wanted to say thank you to the Benson Honda Used salespeople for working with us on the price of the used CRV we just purchased and for fixing the keys not working for my sister Danielle. I had to walk out of North Park Toyota last week as they would not help us the way you have. We had a stressful few weeks of nervous car shopping. We prayed and God led us to ya'll. I am very happy with everyone at your location. All your employees Dana, Anette, and Art. They were all so helpful and awesome. They made us feel very welcome and they were very sincere. I would recommend you to people as a warm atmosphered, and trustworthy dealership.This experience has been a great blessing and now my sister and her family finally have a reliable car. It really really means alot to us.

DiBurroMom

27 de feb. de 2008

They went above and beyond to accomodate us. We got a fantastic deal and will only purchase future vehicles from Benson Honda. They were friendly, curteous, knowledgable, patient and just plain great! We also shopped at competitors and were not happy with the level of customer service. But at Benson Honda we felt like we were #1

kelligirl98

28 de ago. de 2007

This past weekend, My husband and I purchased a Honda Element from Benson Honda. We were very satisified with the service and the staff was very friendly. Our purchase was done fairly, with no pressure and we were in and out quickly. I give them two-thumbs up!! Highly recommended!