Ingrid Nunez

30 de jul. de 2021

It was a great experience selling and buying my car. Gus in sales and leasing was very professional, did not pressure me and answered all my questions, I was impressed that I didn't have to comeback for my running boards to be installed. Thank you Gus for my running boards! Ralph the Finance Manager was outstanding, great communicator, kind and excellent customer service skills. Claudia in customer service was very attentive, personable, and professional. Nick service consultant was professional, knowledgeable, and did exactly what he told me that he would do. Everyone I interacted with provided their business card and encouraged me to reach out if I have any questions or needed any help. Great experience without pressure!!!

Ashley “The Prospering Grad”

26 de jun. de 2021

I have owned my Toyota for almost 10 years and have visited Findlay and interacted with multiple employees and all of them have been incredibly courteous, friendly and professional. My car had a recall and Toyota had sent multiple service requests so that they could repair my air bags. I FINALLY went in yesterday thanks to the diligence of Brendan Bush. What a joy he was to work with. As with all Findlay team members, Brendan was friendly, courteous and professional, he was also incredibly funny. He made sure that I was able to get to and from the dealership and ensured me that my car would be fine in their service department. Any questions I asked, he went above and beyond to answer them. Kudos to him. He is an incredible asset to Findlay and I hope they know that!

Jose

13 de sep. de 2021

I picked the earliest appointment at 7:30 am for an oil and filter change. I was informed that my car had some recalls and needed a software update. I still was not expecting it to take several hours to complete. I believe my service completed at around noon. Lol service took so long that my brother and I ended up purchasing a new Tacoma. I'm not too bothered by the wait time but I know others might be. I am curious as to why it took so long since my car takes a specialized tech and as far as I know, my supra was the only one that got serviced in the morning. I was told that the tech took 30mins to get my car on the rack since since my vehicle was "slammed". I guess it's kinda my fault for lowering my vehicle. Either way, the wait sucked a bit but the dealership and staff have always been professional and polite. Still five stars even with the long wait. Environment is clean with a couple food options on site. Further, their sales team is great! A week after my visit I ended up purchasing a third vehicle at a good price!. nor ridiculous markups like other dealerships. Now just waiting on delivery.

Leonard Grim

29 de ago. de 2020

From Bummer Service to 5 Star Super Service! Thanks Brian Short!! I made an appointment at Findlay Toyota on Wednesday to have a recall service completed and to replace a lost key for my 2015 Toyota Corolla. The work was completed on time but not to my satisfaction. I bought my car used in 2016. Before I purchased my car the previous owner installed an aftermarket alarm. The alarm prohibited programming the Toyota key properly. I was told by service that I would have pay them the $300 cost and then pay more money to go to their after-market company to complete the programming. I received a text asking if I was happy with my service. I indicated that I wasn’t. Within an hour Brian Short, the Service Drive Manager contacted me. He asked me what happened. When I told him he asked me to bring the car back in. He indicated that he would do all he could to restore my confidence in Findlay Toyota. I brought the car back in and within an hour he had found a way to work around the aftermarket alarm. Brian Short went the extra mile to turn my Bummer Service to 5 Star Super Service! Thanks Brian Short!!

Michael Bray

16 de jun. de 2021

I have taken my 2017 Corolla to Findlay Toyota twice, and I'm very satisfied with the service and the employees. Vince Argentina helped me both times, quickly checking in my car and giving me a time to pick it up. I decided to wait, since it was only an oil change. The wait was slightly longer than promised, but the dealership has a great waiting great area. I still will drop my car off next time, though. We bought our Corolla elsewhere but plan to continue using Findlay for any service.