charlotte05

16 de feb. de 2016

We were treated fairly and given information about our Check Engine Light in an informative manner, We were not charged for something we didn't need or understand.

warrenotey3

14 de feb. de 2016

We are from Virginia & were in the area for vacation. We were upgrading in the Jeep line to a 2016 Jeep. Requirements were that we purchase a towable vehicle to use with our Motorhome. We phoned a relative in the area that stated Firkins was the best dealership in the area but specifically told us to deal with Teresa Stevens. She was extremely knowledgeable about the brand & what we could or could not use with a tow package. Firkins didn't have the exact Cherokee Lattitude that we chose but Teresa found one & had it delivered within 48 hours. This was a no hassel, no flaw process. I would buy another vehicle from these individuals if the situation presents itself!

itsaJeepthing

13 de feb. de 2016

We had contacted the dealer through the internet and let them know about when we would be visiting. They were very flexible and asked that we call when we were about 10 to 15 minutes away. We made the call and they had a salesman waiting for us when we got there. We explained exactly what we had looked at on the internet and what our budget was and that we needed our trade in appraised. First thing they did was start the appraisal process while we looked at Wranglers. Once the appraisal was done and we had looked at the Wrangler we wanted, the buying process was easy. There was no high pressure, pushy techniques. We just walked through the process and came to a price we could agree on and were done. The car was prepped while we waited and we drove it off the lot. Everyone we dealt with was friendly and responsive. Great deal, great buying experience, great dealership. Joshewa Vest was our sales rep and he was with us through the whole process answering questions, getting additional information, etc... The trade in value was fair and we never felt like we were being taken advantage of.

Marie0340

12 de feb. de 2016

Billy was very professional and informative about the services that I needed on my van. Work was done in a timely manner. Always satisfied with the service

teddyruxpin

10 de feb. de 2016

Joe, Ken, Matt and their crews always take great care of my Chrysler, Dodge Products a 2007 Durango, historic 2012 200 and our new 2015 200S. I always recommend Firkins and applaud the Sales (my first 200), Service and staff oh and the Courtesy Drivers are great and very respectful! Thank you all for your great Customer service.Tedd Smith

Dutch

9 de feb. de 2016

As always Joe has helped me very professional and polite. Just one big shock, the replacement of the right side front head light bulb of my 2011 Jeep Grand Cherokee Limited was $331.94 (tax and labor included).Where is the time that a light bulb was a few $ and you could do this yourself? The only reason not to give 5 stars is the ridiculous price of this light bulb.

boathouse

9 de feb. de 2016

This would have been a five star review if it hadn't been for minor problems after the final sale of the Town & Country Van involving the sticker price info and the headset not being left in the car. I still had not received the headset after sending many e-mail requests. When I took the car in for the first service, I told Matt I wanted to see someone in Customer Service. He asked what the problem was and said he would handle it. He did and was very courteous in doing so even though that should not have been his responsibility. Thank you, Matt, for your help.

firkins service

6 de feb. de 2016

your service manager joe Murray is a great asset to your dealership some of your salesman should take lessons to go the extra mile to keep my business thanks again for your great service.

teddyruxpin

3 de feb. de 2016

Joe, Ken, Matt and the service staff have taken care of my 2007 Durango 2014 and 2015 200's... The Courtesy Drivers have been great when I had to put vehicles in for long service calls.

andriakl

2 de feb. de 2016

With the help of Craig Randlett, I was able to find a great vehicle that met my needs and finances. Not a pushy person there, and all issues we handled with smiles and genuine concern.

Hawkeye

1 de feb. de 2016

I brought my car in for a recall on an air bag problem. Joe Murray got me in and out in less than an hour. Great job all. Hey, the donuts were delicious too!

good day

27 de ene. de 2016

This is not the only dealership I visited but the professional and courteous greeting and presentation of facts and figures was superior to other dealerships. My salesman (Patrick Eagan) was the real difference maker. His knowledge and personality made buying a new car a comfortable experience. Most mentionable was how Patrick went step by step through the set-up and delivery information when I took delivery.

MelindaT43

22 de ene. de 2016

Joe Murphy is professional, polite and a pleasure to work with! You are lucky to have him representing Firkins! Thank you so much for the great service!

larwoy

21 de ene. de 2016

Called Joe Murray for appt. He was polite and courteous and scheduled one for next day. I was in and out in an hour. He is a knowledgeable service rep and an asset to Firkins!

ac123

14 de ene. de 2016

I had a problem with the service department and I was contacted by Rob Lohbauer and the matter straighten out. Rob Lohbauer is an asset to this dealership and that is the reason that I keep coming back for my car service.Anyone that a problem should contact Rob Lohbauer and you will see what a pleasure ,it is to work with Rob by friendliness and concern about your problem has been straighten out. He makes sure that your problem has been taken care of and continue to return to Firkins car dealship.

CharlieCasinos

14 de ene. de 2016

As usual, I called Joe Murray, he made an appointment for me, I brought my car in, and he corrected the problem (No more "Check Engine" light).

Linda Aloan

13 de ene. de 2016

Joe Murphy is the BEST!! Joe is a true asset to the Firkin's Service Department. Always a pleasure to bring my car in for service.

123kids

26 de dic. de 2015

Kevin Mazorra made the whole process of looking at all of the carsan enjoyable experience. He is very knowledgeable and showed us the cars he knew would fit our needs. If you go to Firkins we highly recommend you request Kevin as your sales-rep!

Carmen6519

23 de dic. de 2015

While waiting for my oil change, my daughter & I spoke to Mike Boykin about a vehicle. I told him that we can't do anything now, but he took the time to talk to my daughter anyway. Mike was able to find discounts and incentives and my daughter was able to drive home in her own vehicle! Mike does not pressure anyone. He gives the facts and then works magic to help others get what they need. Its been three years since my daughter had a car. Thank you Mike for helping us! You are the best.The service department personnel have always been wonderful to deal with. They are very efficient and provide service with a smile. Thank you for taking care of my Jeep.

joann

20 de dic. de 2015

One of the few times We enjoyed buying a vehicle. NO Pressure and No Force to buy. We drove a vehicle, agreed on the price and away we went. Was a real simple way to buy . We will be going back when we need some thing again. Thanks to Keith for no pressure to buy.

J

17 de dic. de 2015

Honest pricing and negotiation. None of the old school tactics. Total buying experience was direct and a little over an hour. The sales team continued to create a valuable experience even after the purchase was complete.

wezzie

18 de sep. de 2015

Aaron, was very helpful! I came there to get a car. My van broke down. And he understood that I needed a car. He showed me all kinds cars. Then told me that I would be able to get a brand new car. I never had a new car. He made me the happiest person never a new Mitsubishi Mirage 2015. Thank you so much Aaron. If you ever need a car see Aaron Dahlgren. thanks again!!!!!!

TWhite

15 de sep. de 2015

Aaron Dahlgren recently sold us our 2015 Jeep Grand Cherokee. The entire experience was very pleasant. Aaron did a great job explaining all the features and benefits of the vehicle as well as giving us a very fair trade. He is polite, courteous and knowledgable. He made car shopping/buying a great experience. We highly recommend he and his team. If he hadn't gone the extra mile to make it happen we would of missed out. Thank you Firkins and Aaron.

Williams123

9 de sep. de 2015

The service was AWESOME the sales representative was straight to the point. The process wasn't long and drawn out. As the process of sale was moving forward I was informed of each step.

Leroy

4 de ago. de 2015

We not only got the car we wanted at the price we wanted but had a good time with the sales staff.We would definitely recommend Firkins to our friends.

viper15

31 de jul. de 2015

Firkins' Service Department is one of the best that I have ever dealt. All the staff are knowlegdable, friendly, and willing to go that extra step. They understand the level of performance I require and provide it and much more. They are as concerned with the operating perfection of the automobile as I am.

vanessaturner941

7 de jun. de 2015

Firkins will be my go-to next time I need a vehicle. When my 2004 Chevy Tahoe finally but suddenly quit, I submitted three or four finance applications online, immediately, and John Nicholson (my write-in, below) was first to reply. He got me into the office the next morning and, two hours later, had me driving off the lot in a cute, gas saving 2012 Nissan Versa. My credit isn't spotless and time was short so I'm impressed! John & staff were very friendly and the team worked quickly for me. Go to Firkins if you want the task of buying a new car over with and you want to walk (drive) away feeling confident.

seadoorer

27 de may. de 2015

I was searching for a 2014/2015 Dodge Durango to replace my 2012. I found two almost identical cars listed on the web in the colors I was looking for. I pulled my own car fax report and saw that both have been there since March. I sent an email and got a scripted response back, you could tell nobody read my email. We exchanged several emails back and forth, all of them were confirming appointments and confirming that both cars were still there. We live in north Pinellas County and the trip there is over an hour each way so I confirmed on Friday night they were there, but somehow when I got there on Saturday both cars were sold. I went to the GSM and there was not a record of a sale of either car the previous day or week for that matter???? I would beware of anything they said to you! These are the things that give all car dealers a bad name, when in fact most are actually good. It's just the few like Firkins and their employees that keep the poor car business reputation going.

dillon

16 de abr. de 2015

Collision Center is extremely unorganized and the dealership lies. Do not trust your vehicle repair needs to this dealer. I could not get anyone to return my phone calls nor my emails. That is sad when the collision center manager completely blows you off. This dealer likes to pride itself that is a factory certified repair center. This place is full of liars and cheats. I had my insurance company cancel my repair order because after a week of sitting on their promises, nothing had been done with my vehicle. If you want lied to and the run around then by all means use this dealer. I for one chose not to and would advise against anyone using this dealership for their collision needs. I had my insurance company drop this place as a preferred provider because of the way I was treated. Bud Hoshaw, Carmelo Torres, Christ Hunt. Liars and more Liars. Don not trust!!!! DO NOT USE THIS PLACE.

Karen

28 de ene. de 2015

Just a thank you to the service department for taking care of my car when the check engine light came on,I called made an appt they checked it out and found out what was wrong they had the part in stock,and fixed my car.I have been buying my cars at FIRKIN'S for years now and ONLY get them serviced there.I have sent my family and friends there and will continue to do so,very friendly customer service not only the service department but also in sales,parts and the body shop.

Sunshine in Bradenton

19 de oct. de 2014

Took my 2009 Dodge Caravan into Firkins because it would not start all the time, it would just click when turning over. Two days later they told me it was the battery with corroded cables that cost $195.63 car rental was $118.21Over the weekend had trouble with my van so Monday took back in which is 2 miles from my house and all the sudden out of the blue my van is over heating and still had same starting problem. Two days later my bill is $567.25 they said I needed a radiator hose and service on my coolant system flushing, presser test, new fluid. And dont forget car rental again. Next day my van would not start so I decided to ask around for a reputable Mechanic was told to take it to Keillys on Cortez in Bradenton. First there was no car rental because they had a free shuttle service no matter where I wanted to go even to the beach. They found that all I had was a loose wire my total bill was $57.51The reason why I wrote this review is because Keillys took pictures for me and looked over my bill and proved to me that Firkins did not complete all the work or replace the parts they billed me for. Actually they said I had 1.8 hours worth of work wrote on my bill from Chrysler so I asked Joe Murray at Chrysler what they charge per hour he said it ranges from $60.00 to $100.00 per hour so even that is a lie. Yes Firkins is all nice and polite but to take advantage of people like that is not right.

Bestintown121950

15 de jul. de 2014

Thanks to the service dept for figuring out what was wrong with my car a fast as they did and getting me back on the road.My thanks to Joe the service advisor for helping me out so I didn't have to miss any work,I would recommend FIRKIN'S service department for all your repairs and their parts department very reasonable prices

ErinScon

29 de nov. de 2013

Three months after purchasing my new 2013 Nissan Sentra, I was unfortunately in an accident that caused extensive damage to my passenger side and rear axle. Being that the Firkins Dealership has a Nissan Certified Collision Center, it was a natural thought to have it repaired there. After about three months of my car being in the shop and me being in a rental that is in no way comparable to my own car, I am told that my car is ready, so my brother (a former auto body detailer and lifelong car enthusiast) and I go to pick it up. Unfortunately as we had dreaded, our standards were not met with multiple small cosmetic details that should not be apparent on a brand new car. Parts were ordered and I was sent on my way with my car with an appointment in the near future to have them taken care of. That evening my car died and would not start in my driveway. Missing work, the next day I had the car towed back to the body shop to be looked at. They can not explain what happened and essentially blame it on the staff at the Nissan Dealership for doing something wrong while checking a computer code, and now all of the sudden I need a new fuel pump. Another month of waiting for the part to arrive, during which I paid an unexpected visit to the shop to see how things were going. I was previously told that all the cosmetic issues we had discussed had been complete and we were only waiting for the pump. When I arrived not only were barely any of the cosmetic issues dealt with and it seemed as though my car had been sitting in the same spot the whole time, I also happened to find a rusty razor blade stuck to the top of my new car with a large rust spot around it.Miraculously, after my visit that friday, the part is in and my car is ready for me to pick up on wednesday. All seems well except for yet another cosmetic detail that was not present the last time I saw my car that is scheduled to be dealt with within the next few weeks which meant I would have to yet again inconvenience myself and bring the car back on my day off. After a day of driving a loud vibration begins to resonate from the dashboard anytime I put my foot on the gas. An appointment is scheduled for monday, I am provided with yet another rental car. The monday appointment goes well, the vibration was a minor detail and I was even surprised to find that they took care of the cosmetic detail I had pointed out at our last meeting.My brother was not able to attend the final pick up with me, but upon seeing the car he was able to point out yet again, multiple cosmetic details that are ammature mistakes in the auto body world (painting and sanding while trim is on, causing scratches on my chrome and paint where paint should not be, tape lines and uneven clear coat, Sloppily installed parts, uneven buffing causing unattractive swirls in the finish)While any average Joe may not notice the issues or think that they are a big deal. But being that my BRAND NEW car that I have owned for seven months, four of which I was paying payments on a car that was in the shop, I expected perfection and was extremely let down. While the staff at the collision center is very nice, it does not make up for the ammature, sub par work we received. My brother even went so far as to say that if he were the manager that he would be embarassed by the work that was done on my car.

paul willis

13 de may. de 2012

we came into your dealership on 05/12/12 not really shopping for a car because we wanted to more because we had to my wife was in a car accident 3 weeks prior and totaled her car so as you could imagine we weren't really looking forward to countless hours of shopping for a car,however once at your dealership we were approached by Rose and she informed us she had only been there a short while and was still learning and we would just like to say she was great,what ever questions we had that she didnt know she quickly found out and thats where brian came in he stepped in answered everything we needed to know,then it came down to our credit which at this time isn't so great so we were thinking we would have to go through the buy here pay here program that you offered so they went over all of that with us and the amount of money needed down we could not afford at this time,thats when your wonderful manager Royce stepped in and said lets give regular finacing a try it cant hurt, so we did and now we own our new hummer and could not be happier every thing went quick and smooth,Rose was a great sales person not only was she helpful with the sale,it was like we known her forever,as well was Brain so we would just like to tell you that you have a great team there and they all sure did thier part we felt right at home not once were we pushed or made to feel uncomfortable we had the best service we have ever had at any dealership we have been in. We will for sure tell all our family and friends where to go when they are in need of a new car once again Thank you! Paul Willis

gvug2

16 de jun. de 2011

I have been buying my cars there for years and so have all my family members and my friends.Their parts dept and service are great,reasonable prices and my car is in and out no waiting.I cannot say enough good things about Firkins GREAT Dealership and has been for many many years.I am and will remain and customer.Check out their parts dept,Rob has ALWAYS made sure I get the right parts,Jason in Sales is the MAN to see for a good deal.I have NEVER had any problems with Firkins.Go in and find out for yourselves you won't be sorry.

cscofield

15 de jun. de 2011

My husband and I had purchased our first Jeep Grand Cherokee 2004 at Firkins. We were never disappointed with our decision to do so. We had a great experience then and were treated excellent. Never had any problems with our Jeep and performed great. This time going back to purchase a new vehicle we hoped to have the same treatment. It was even better. In meeting Scott Tierney in sales he really knew his stuff. He didn't rush us, he explained everything to our satisfaction, never swayed us one way or another. This man is full of information and stats on every car on the lot. Let me tell you, buying a new car is one of my husbands worst favorite things to do. He hates being pressured and cringes when salesmen approach him. He absolutely thought the world of Scott. We were looking to go maybe a little smaller than our Grand Cherokee. We settled on a Jeep Compass 2011. It is perfect for our needs. We have the had the Jeep for 2 weeks now and are very happy with our purchase.I would not hesitate to recommend Firkins to my family or any friends.

patmae

4 de jun. de 2011

I came in for an Oil change. Had previously stopped to make an appointment 2 weeksprior. Joe Murray did not write anything down, he knew me personally and uponarriving for the service it went perfectly. i was in and out in nothing flat. What a great experience. Joe is a great employee. If everyone every where elsewere the same we would have a great country. Patrick Madonna 2010 MitsubishiOutlander.

aokirschner

19 de may. de 2011

This dealership was awesome! They had the largest selection of Jeep Wranglers that I have seen in one place. The sales manager knew we were in a bit of a rush since we were intown for my kids' spring break and we needed to check in to our hotel. The dealership expedited the sales process ansd we were driving off in our new jeep in no time! When my husband went back to get help with taking the top and sides off, the sales team showed him the whole process, twice!! I would defintely buy another car from Firkins!

dbsherrill

17 de may. de 2011

The level of service at Firkins Chrysler is exceptional. They truly car about their customers by making sure they have answered questions, explained everything and made you feel comfortable and valued as a customer. I would not hesitate to recommend Firkins to anyone. I have owned a Jeep for over 20 years and don't plan on owning any other vehicle.