Stewart Dearing

1 de oct. de 2016

We originally went to First Texas Honda to look at late model pre-owned Accords. Melissa Howes assisted us and did a fantastic job. When we saw their no haggle pricing we opted for a brand new 2016 Accord. My wife couldn't be happier with her birthday present and Melissa delivered a sparkling, new ride that has met all of our expectations. If you want personal, friendly and expert service, ask for Melissa Howes.

Adavisausitn

26 de sep. de 2016

I appreciated Mike's no-nonsense approach to salesmanship. Mike was friendly, informative, and considerate. The dealership's prices were competitive and low and I enjoyed knowing that I was getting a good deal without the headache of ongoing negotiations and haggling.

Yanipy

23 de sep. de 2016

Joe is An understanding person who will work with you. Even though the car I was considering was already sold -He was very patient with me ( I had some Sr. Citizen "moments' earlier).Thanks Joe,Greg

Superman

20 de sep. de 2016

Andre was helpful and courteous. We ended up finding the absolute best Honda Odyssey. The model and color were exactly what I what I was looking for. Well done.

Kiran

18 de sep. de 2016

I was very impressed with the professional attitude at First Texas Honda. At first I got a little bit higher quote compared to other dealers in Dallas. First Texas Honda then matched the least written offer. I highly recommend First Texas Honda, sales associate Ross Brown and Finance manager Chris Morton. If I were you and need to purchase a Honda, First Texas Honda is the place. No second thoughts.

dtp

16 de sep. de 2016

I came here with a specific car in mind and Andrew did a great job of showing me the features on the new Honda Civics. He handled my trade-in easily and gave use plenty of time to look at several vehicles, pair my phone to try it out, etc... After choosing and buying a car, Andrew took the time to go over the various features on it and was very patient with me on trying them out.Where Andrew went above and beyond was helping me navigate the warranty process and helping me get the right warranty for my situation keeping the sales manager in check/getting things done. Thank you Andrew we appreciate it.Andrew I give 5 stars. First Honda sales, I knock one off one for not providing all available warranty options/pricing during closing/not being completely transparent. Andrew helped resolve this for us, so I give him a big thumbs up and would buy from him again if I needed another Honda. I also thank Diane for cranking out some last second paper work.

Marislf1415

8 de sep. de 2016

My wife was really please with her purchase and great customer service. Andre was very helpful and friendly. It made it easier to finalized the purchase of the car.

fit fanatic

8 de sep. de 2016

Friendly, helpful staff on phone and in the service center. Good location and nice roomy building. Comfortable chairs and waiting area. Coffee, tea, and other refreshments available. Competent maintenance staff. Overall good experience.

Bee

7 de sep. de 2016

We went in pretty sure we wanted a new Honda but not at all sure which one. Mike did a good job helping us select the right one for us. Happy with our new Honda.

Cargal

5 de sep. de 2016

Despite the fact that we told Jorge we were just in the exploratory phase of our search, Jorge very patiently explained all the features on the new Pilot. My husband and I both test drove it. Jorge answered all our questions knowledgeably and without making us feel rushed. We don't know yet what we're going to eventually buy, so it was great not having to deal with high-pressure sales tactics. We felt respected as customers. As far as car dealership experiences go, this was one of the best.

CandB New Honda

4 de sep. de 2016

Mike helped my wife and I with a new car purchase that was our first in 10 years. We went in with 3 different Honda's in mind. It took some time but Mike was patient, informative and very helpful.We made a decision and we love our new Accord!

Geoffrey Varghese

2 de sep. de 2016

I was on the market for a new vehicle and saw one at First Texas Honda that I wanted to test drive. I requested information online and was connected to a sales consultant the next day. Needless to say Ryan Blazic was pleasant to deal with via email and answered my questions via email before I got to the test drive. He was very approachable and gave me the feeling that he cared about and would work with my needs and concerns. I worked in Sales management a long time ago and service matters the most to me. If you work in the service industry, that is what your priority should be to customers. Ryan earns a 5 star with his knowledge of the product, service and attitude to a customer. I have seen people in sales who like to make up answers. Ryan consulted with his coaches on what he was not familiar with. He worked with me on the details of the numbers and introduced me to his colleagues who were pleasant and helpful in my decisions. Never felt rushed or pressured during the visit. Needless to say, I ended up driving home in the vehicle I came to test drive. I usually do not make decisions or pull the trigger on a purchase like that without discussing with my significant other, but what was offered was too good to pass on. Ryan's attention to detail is what mattered the most to me from the time I stepped on the lot at First Texas Honda, to the time we stepped into our new vehicle and took off. Overall the dealership had a customer-friendly environment, great experience and a great staff who support and care for each other, and I would recommend every to try First Texas Honda - "Take Care of Others by Taking Care of Yourself First"

Jo

30 de ago. de 2016

Syed was super helpful. I had very fun conversations with him. Found out we both like to travel. Got some helpful hints from him. He made shopping for a new car a great experience even though I did not come in to buy. Thanks!!!!!

Glen K.

29 de ago. de 2016

Jorge made the the purchase simple, explained the trim packages with great detail, worked his magic on getting us the price we needed for the car we purchased. His personality was another bonus, was very sure of what he did was his best and nothing less. Would do it all over again with him when needed! GREAT JOB JORGE!!

jasminc

29 de ago. de 2016

Karl and Joe were so helpful and made the trade-in and overall buying experience stress-free! They were patient as I took the time to make the right decision and made my time at the dealership productive and fun. Laura was also very knowledgable and kind and answered every question I had with ease!

Jesus D. Martinez

29 de ago. de 2016

joe helped me a lot with the paper work. He answered all my questions and helped me also take much advantage of my old car to buy my new honda. Joe is great friend, great seller.

angiec

28 de ago. de 2016

Greg Ryan is so knowledgeable to Honda product lines. We test-drove many 4-door cars among different brands and Greg's service stood out. He was more focus on educating us the new technology of CVT then making a sale. On the day of picking up my car, he took a lot of time (more than 90 minutes) going over the quick start guide and making sure I became familiar with status showing on the dashboard before I drove away. I definitely recommend him.

Sasha

26 de ago. de 2016

This was my first new car purchase so I was very nervous. Joe made it fun and easy! He was very patient and answered all of my million questions without ever making me feel pressured. He even came in on his day off to help me! I hope he's still there when I buy my next car!

Satisfied Customer

25 de ago. de 2016

Mike was courteous and attentive. He answered all of my questions and helped me decide on the Honda Fit. The test drive was helpful too. Thanks!

Brandie

25 de ago. de 2016

Karl is the best!! I love my car.. Her name is GiGi, would not trade her for the world, everytime I go to the dealership everyone is so friendly.

tgarramone

20 de ago. de 2016

This was my first experience using First Texas Honda for an oil change as we just purchased our 2016 Honda Odyssey. I arrived at 6:55 am - car was taken back at 7:15 am and I was out the door by 8:15 am. They did an oil change and tire rotation and washed my car. The staff were very friendly and professional. The waiting room was comfortable. Would definitely recommend this dealership for maintenance so far.

angelica gomez

6 de ago. de 2016

Afternmy car dying and it towed in for and needing a new Starter and My passenger side airbag. My service was quick and unstressful. I will alway go to FTH for my services forbas long as I own a honda.

Michael L Sims

14 de jul. de 2016

Salesman Justin was very helpful, especially when the vehicle we inquired about was sold before we were able to reach dealership. He was very pleasant to work with...felt comfortable throughout process.

Faithinaustx

29 de jun. de 2016

First Texas Honda us top notch. I have been servicing my vehicle at First Texas Honda for years and always meet with a bright, smiling face. Everyone there is working very hard to assure agrarian experience. The coffee bar is second to none with complimentry, specialty coffees and snacks. The wait was short and month enjoyable. Thank you First Texas Honda!at

wells,cindy1

28 de jun. de 2016

Linda Glass was awesome in helping me find the perfect car for me. This was my first new car ever purchased in my entire life. She kept the entire process easy and worked with the other departments -service and finance to move things along smoothly. I left the dealership in a car that was the perfect fit for me and a great color. I feel I could call Linda day or night and she would help me.

ankitad24

26 de jun. de 2016

No Integrity: This dealership has the worst management and is not built on the right principles. Jeff Cox told us that he was going to match a deal found at a different dealership if we came to First Texas Honda. We drove all the way there only waste our time and find out they were off by $1000.00. They have no respect for a customers time or money. I will never ever step foot in this dealership again. Don't believe what the sales team tells you, they just want you to come into the dealership and will do/say anything to do so. We had been speaking to Jeff on the phone and via text most the day hence had confirmed that they would match the price of the car beforehand, I wish he would have respected our time and had spoken with the manager before hand to discuss the whole matching situation alas we wasted more than an hour at the dealership before they even told us that they wouldn't be able to make the deal. Never again. If I could give no stars, if I could. **UPDATE**: Genny thank you for your comment but I would like to disagree with it for the below reasons. Jeff Cox already had known competitive out-the door price we received from your competition. He had agreed to match it which was the only reason why we even drove all the way to that dealership. Either way, we drove to San Marcos today and got the brand new car at that price from dealership which operates on much more integrity. They respected us, they were very efficient which is appreciated. As soon as we got to Gillman Honda, the sales rep had the car ready for us along with the agreed upon cost agreement. (There were NO additional cost at Gillman Honda to the out-the-door price like your dealership claimed they would do). I would like to say that for a dealership that likes to advertise Haggle free and Hassle free services, First Texas Honda was definitely a lot of Hassle. :/

ankitad24

24 de jun. de 2016

No Integrity: This dealership has the worst management and is not built on the right principles. Jeff Cox told us that he was going to match a deal found at a different dealership if we came to First Texas Honda. We drove all the way there only waste our time and find out they were off by $1000.00. They have no respect for a customers time or money. I will never ever step foot in this dealership again. Don't believe what the sales team tells you, they just want you to come into the dealership and will do/say anything to do so. We had been speaking to Jeff on the phone and via text most the day hence had confirmed that they would match the price of the car beforehand, I wish he would have respected our time and had spoken with the manager before hand to discuss the whole matching situation alas we wasted more than an hour at the dealership before they even told us that they wouldn't be able to make the deal. Never again. If I could give no stars, if I could.

Gooner_7

19 de jun. de 2016

First time going to this dealership, I liked it! The environment and the staff were all very nice and friendly, I'll definitely be coming back! Shout out to David for being an awesome employee!

2006Accord

3 de jun. de 2016

Jack wright was my service advisor. very professional and communicated all facts to help me make repair decisions. Ac service was performed - all seems to be working fine. Hoping the extra dollars spent sevicing at Honda dealer will lengthen car life,

Jiayuan He

31 de may. de 2016

The salesman is not patient at all. When I said the used car with such mileage is expensive, I can almost buy a new car, salesman just simply disrespectfully took a glimpse of me, "Then buy a new one." xxx?The second day, I went in to ask about a new CR-V. Before I had a test driving, they asked me for my current car insurance. What? I've never been asked for car insurance before at other dealerships. It seems they don't trust me to give me a new car to test drive.

Honda fam

30 de may. de 2016

I went in to First Texas Honda for one goal to lower the monthly payments using the equity of our 2013 Honda CR-V EX-L. Coming in prepared with the KBB price range for the vehicle and a quote using USAA car buying service, I knew we were well within the goal of our monthly payments. (Even had a spreadsheet on my smartphone to verify my numbers were accurate) The only thing I was unknown was my trade. So I used the median number in KBB. I was surprised to find that they actually appraised our vehicle closer to the higher side of my KBB estimate. (I also service the vehicle at First Texas because they have the best waiting area)I told our sales person Andrew Dimayuga exactly what I wanted and the payments. I also threw a "curveball" by saying I wanted to upgrade to the CR-V Touring in black. Would you know it they didn't have it in black, but they called around and found one they could do a dealer trade on. (Dealers trade exact model vehicles) Not only that Andrew went to pick it up for me. It was kinda a prebirthday present for my wife, who doesn't like dealing with car dealers. Hence me doing all the footwork. I may have gone overboard with the research, but it paid off.

Claudia Herescu

29 de may. de 2016

I was very satisfied of all services done! The agent was very professional, he understood immediately what I need and the service was very fast! Great job!.

LHD

17 de may. de 2016

.. but took time to check out the new cars! Nice selection and options. Good to hear that I can now control the sat nav with my phone - much better.

lvg

9 de may. de 2016

Professional customer service from my advisors. Got done with my visit in under 2 hours. My advisors went over future service needs for my pilot, which I appreciated.

capdasa

5 de may. de 2016

I recently purchased a new car from First Texas Honda. I am a return buyer and the service was just as good or better than the first time. My sells associate, Tim Brown was polite professional and knowledgeable. He was able to show me the exact car I wanted. In fact everyone I talked to were polite and professional. I enjoyed my experience, will be back when I'm ready for my third Honda and would recommend First Honda to anyone and everyone.

MayaS1248163264128

4 de may. de 2016

They changed my oil, rotated my tires and fixed one of them, great service, fast and well done. The only complain is that they didn't wash my car this time, they used to do that all the time, but any way i love the service.

Odyssey mom

3 de may. de 2016

I had my 150k maintenance performed on my Odyssey and First Texas Honda was courteous and true to their quote. I have taken our two Honda vehicles to maintenance and repair over the years and have always walked away feeling satisfied and confident on the quality of work done. I would recommend First Texas Honda to friends and family.

Honda Austin

27 de abr. de 2016

First Texas Honda makes buying a new car so east and comfortable. We looked at the Honda Accords and was surprised at the features it has at the price point. Our 2016 Honda Accord had all the features we wanted. Andrew Davies was very professional and understood what was important. I highly recommend First Texas Honda to anyone.

angelica gomez

26 de abr. de 2016

My service was wonderful. I liked how I was able to leave it and pick it up at the end of day. My advisor answered every question I had. I will continue to go to FTH.

conley123

19 de abr. de 2016

The dealership was very professional and customer oriented.Product Specialist Rhodes Garrison and Business Manager Chris Morton was very helpful through the new car process.

JJsweetpea

12 de abr. de 2016

I took my car in for a quick service & they were great. My service guy was very nice and helpful. They showed me to the waiting area where I had free coffee, snacks , & wifi. Before I knew it, my car was ready. I would definitely go back. Great place.

Happy Honda Buyer

31 de mar. de 2016

I recently was faced with the dilemma of having to purchase a new car in a very short time period after being involved in a collision. This meant having to go to the insurance company adjuster, get issued a checked, traveling to a bank, test drive and buy a car all in one day. Not only was Melissa patient when I had to reschedule my appointment with her several times, but she turned this stressful experience into a great day. She went out of her way to help me purchase a car that I absolutely love. She made a day that had been so stressful an enjoyable one. She was very professional, hospitable and listened to what I wanted in car rather than try to push me into buying something that I didn't want. This was by far the best car buying experience that I have ever had.

K O

30 de mar. de 2016

Had a great experience buying an Odyssey EX-L from First Texas Honda yesterday. I prefer the no hassle/ no haggle approach and asked for their best price up front and I received it. I received better than median value for my trade in (which was more than $1000 higher than my carmax estimate) and their up front quoted price for the new 2016 Odyssey was actually $500 less than their dealer cost(not just invoice). Assuming that I probably couldn't get a better price, I still did my due diligence and shopped around and went to some other dealers and was turned off by their negotiating as they simply wanted to know what my current offer was so they could try to beat it. One did try to undercut by a few hundred dollars, but when I took my business back to First Texas, they were happy to meet that price with no fuss. I probably would not have gotten a good offer from another dealer without my one from First Texas Honda in hand. Thank you very much to salesperson Michele Anthony and Team Leader Christian Mancheno. I'll be back and am encouraging my sister to shop here as she is thinking about a new car as well. My new Odyssey EX-L was $24,800 OTD after a $9420 trade in allowance.

honda lover

27 de mar. de 2016

Although they couldn't seem to figure out how to fix my starter problem (kept the car overnight), they were very kind and helpful. I especially want to compliment the new woman who is a customer relations person and seems to work the entire place! She was unusually friendly - a keeper!If my problem re-occurs, I was assured they wanted me to bring it back to re-check.

Larry

24 de mar. de 2016

Everyone in the service system goes out of their way to ensure a COMPLETELY satisfying experience. This goes beyond being polite. . .they demonstrate that they value your time, give extra efforts to make sure your concerns have been addressed and deliver your car back into your hands clean, properly serviced and on time.

JustTheFacts

17 de mar. de 2016

Service to my 2015 Honda CR-V was for applying window tint for privacy and for reduction of infrared & ultraviolet rays. All personnel were models of competence, courtesy, helpfulness and every other aspect of good customer service. They even offered to lend me a car while mine was being worked on. I called on Tuesday to make an appointment, brought in my car on Wednesday morning, and the work was finished by early Wednesday afternoon as promised. It looks good. The price was reasonable for high-quality materials and work covered by a lifetime warranty. I was well-briefed by Teresa on proper care to keep the window tint in best condition, and I also read the instructions on the manufacturer's warranty card. My wife and I bought two new CR-Vs from First Texas Honda since 2012. They are excellent vehicles, and First Texas Honda is the best dealership we've ever known in more than 50 years of driving. Best In sales, service, and financing.

disappointed

7 de mar. de 2016

Before the recent "regime" change, service at First Texas was pretty good. As a former customer, our concerns were not questioned or responded to as being questionable. While the customer was always right, if there was something that could not be done, it was communicated in such a way that did not make the customer feel as though their concerns were not important. We were made to feel as though we were a part of the family. Now ... that feeling is no longer there and we feel like outsiders. Assumptions about the type of service we are requesting before we completely describe what our concern is. The remaining service advisors do not practice "active listening." They believe that their many years of experience is more valuable instead of the listening to customers' full concern. I would have recommended this dealership, but I don't believe it has the right staff to continue the feeling of "family" that it used to have.

car 2020

5 de mar. de 2016

was what I needed in a dealership. Service was very professional. Even the preping of the new car was do in record time. as mentioned, the service was great.

Dave

1 de mar. de 2016

Went in for service repair on brakes. They were very polite, and willing to perform the neededservice. They have a great waiting room, which makes the wait seem short.

April

15 de feb. de 2016

Went to 2 dealerships. Pretty sure of what I wanted to buy. I did test drive an Odyssey because I had one for 12 years and absolutely loved it! I loved my shopping experience with Jacob Scott and he was training Ryan Blazic! Jacob Scott was extremely knowledgeable about the Honda CRV and the different levels! Came back 3 times that day - trouble deciding on color. Bought it! Love it!Only wish car had a little more room for my huge purse! LOL!April

Venkat

13 de feb. de 2016

I was looking for Honda CR-V, Jeff was prompt in updating me when there was a change in price, he ensures his customers are satisfied. He is friendly and kind to answer all questions. I booked my car on my first visit and confident that Jeff/first texas are good in customer relationship. He was so helpful and cleared my emergency service query after office hours which shows the service quality they provide to their customers. Thanks Jeff for all your service excellence and your work is much appreciated.- Venkat.

Smart61

2 de feb. de 2016

The experience was great Ryan was great, we were able to get a car we love and have a peace of mind knowing that we can trust it.Being able to get a warranty on a used car was great.my wife and I could not be happier.Thank you First Texas Honda

Hondachic

27 de ene. de 2016

David Cabrera remembered me from my previous visit. Took care of my service work and took the time to go over it with me. Kind, courteous and over all helpful. The mechanic that serviced my car was awesome. I have recommended several of my family and friends and will continue to do so. A. Sanchez

Kim2002

24 de ene. de 2016

Came in for a manufacturer defect on my civic and Anthony was very friendly and helpful. The service was quick with no issues. When I came in to pick up my car, people were quickly to help me to get on my way.

David

19 de ene. de 2016

We just moved into Austin, we needed a quick oil change, they got us in right away.We waited in comfort in they well furnished waiting room. The oil change took about an hour, and we were on our way.Thanks, David & Connie

Blake

30 de dic. de 2015

From walking in the door to leaving it was seamless. No hassle. Aaron had a great disposition and really made it simple and straightforward. Same for Chris with finalizing the paperwork at the end. Two thumbs up. I'll buy another car here. Thanks Aaron.

mikeodeezy

17 de dic. de 2015

They sold me a Jeep 2013 Grand Cherokee used in October of 2015. February 2015, Jeep sent out a recall for a "the totally integrated power module (tipm) contains an internal fuel pump relay that could operate intermittently or fail without warning. An intermittent or failed fuel pump relay could cause the engine to stall while driving and cause a crash without warning". They did not fix the issue, nor did they warn me about a current recall on the vehicle I was about to purchase. I finally found this issue out 3 months later after checking with the local Jeep dealer. When I called to complain about the unethical behavior of selling a known defective and harmful vehicle that could have cost people their lives, they were not willing to assist at all. Completely appalled and outraged.

weldonberry

15 de dic. de 2015

As usual. the service staff that assisted me was great. I felt like I was visiting friends when I brought my car in for an oil change. If you take care of your Honda, you will rarely have any real problems. I really like the Express Notification device, paying and then getting your car. Neat operation. As usual the break area (coffee and roll) were superior. Isaac, my service person was extremely pleasant and nice. I do not take my Honda to anyone else for service because when I bring it to you, I feel it is done right. thanks for the great service and staff. Weldon Berry

Carguy chuck 123

6 de dic. de 2015

All reps were wonderful! Customer service the best. Fair, informative, friendly, and gave us a wonderful deal on our beautiful new honda! Trade in extremely fair. Great group of sales people. Would highly recommend!

K DRE

24 de nov. de 2015

I am loyal to First Texas Honda not only because I love my 2005 CVR but becausetheir service department is always a good experience. They listen. They are extremely helpful.The waiting area at the new site is not quite as luxurious as on Koenig but it is still nice.

Yao404

23 de nov. de 2015

The First Texas Honda team is amazingly very professional, courteous and accommodating.I just moved to the Austin area and I think I've found my dealership.Jay is simply awesome!

Bjlmason

20 de nov. de 2015

I've used this dealer for all my repair needs and it is always a positive experience. They have a very efficient, high quality service process. The waiting area is awesome--refreshments, kids' play area, etc. Even a staff person there to provide assistance. Highly recommended.

n.a.78717

14 de nov. de 2015

John Fisher was my guide for my new car purchase. His friendly manner and knowledge of the process was a breath of fresh air. All of the employees I encountered were patient in answering my questions. I highly recommend this dealer for your new car purchase. I am so pleased with the staff and my experience was delightful. Thank you!

Snake65

11 de nov. de 2015

The order of my HRV was simple, my salesman keep me update of the manufacture periodically, I am very please of the vehicle I have brought.

Jm4usa

7 de nov. de 2015

My service rep Craig Sager did an outstanding job explaining the problem getting it corrected. This dealership focuses on customer service and does it well.

happy Honda owner

3 de nov. de 2015

This was hassle-free shopping for a new car. I was treated fairly and courteously. I like the fact that there were no hidden agendas. I left the dealership feeling as a valued customer. I highly recommend first Texas Honda.

swvgdj

1 de nov. de 2015

We were planning to buy a used vehicle elsewhere until we discovered First Texas Honda had the samevehicle brand new for less money, adjusted for mileage on the used vehicle ($575 total). Our sales person was no pressure and more like a friend showing us cars he liked. Very positive experience buying a great vehicle.

Sarah'sCRV

30 de oct. de 2015

Thank you, to First Texas Honda, and most especially to Natasha and Jay (Service) and to Maria (Customer Relations).Thank you, too, to all of the First Texas Honda staff for ensuring that my CRV is once again operating smoothly and safely.I really appreciate all of your considerate efforts as well as the availability of a loaner vehicle, which was very convenient and helpful.First Texas Honda will always be my 'first' choice whenever my CRV needs any future service, for as long as I am here in Austin.

HateHondaMore

27 de oct. de 2015

I used this dealership for scheduled service through the warranty period on a 2013 Accord EX-L 4-cylinder. When I went to perform my first oil change warranty end, there was not even oil on the dipstick. I suspected at first that they did not change the oil at all on the last service. Now closely monitored, I see the vehicle consuming 3/4 quart or more for every 30% of the oil life. That means every time I took the car in for service it had no oil on the dipstick. Either they hid the issue or do not have a diligent service program. I was left in the dark about this issue, and now the car is out of warranty. They never offered to investigate the issue. For comparison, I can run my Toyota Tundra on the same synthetic oil for a full year with no loss. Friendly smiles never replace honesty, and I feel scammed.UPDATE: The dealer Service Director contacted me immediately after posting this review. He offered to provide an oil consumption test despite the car being out of warranty, and that test is now underway. Although this issue should have been found in regular service, at least they are trying to make good on the situation. Ultimately, Honda will need to decide whether or not the issue will be corrected as warranty repair. It will be several thousand miles before the test is concluded, so situation still TBD. In the meantime, I've raised scores to reflect the dealership willingness to work on the issue.

Georgetown Honda Owner

22 de oct. de 2015

Had a great experience with the sales staff. Unfortunately, their price for the vehicle was higher than what we eventually paid in San Antonio. BUT, they were honest, thoughtful and very patient with us during the buying process. Really liked Shawn Hert!!! Great sales guy!

ronf

21 de oct. de 2015

We just purchased our third car in four years from First Texas Honda. Easy prices, great sales people, great service department. I won't go anywhere else any more.

Jason

20 de oct. de 2015

Repairing is good and service is great and price is high and repair time is too longWaiting area is very computable and coffee and Cookies and others drink is very good

Sir Austin

17 de oct. de 2015

My tire pressure light came on and I needed to have it checked out. AJ checked the pressure on all the tires and told me there was two nails in one of my tires, he said at patching was not going to help and it would since the nails were too close to each other, so he quoted me in a new tire price and asked me if my car needed a wash, of course how can I not turn that offer down? He communicated well and wil be back again

Micah_Kumar

15 de oct. de 2015

First Texas Honda Dealer is the best place in Austin to get a vehicle. I moved here from Virginia a year ago. When I arrived in Austin my Mercury Mountaineer went dead. I spent the next 8 months walking to the gym and grocery store. I was saving up to buy a special vehicle from the right dealer. Everyday I would walk past the First Texas Honda Dealership on my way to the gym saying "I'm going to buy a car from there soon". After 8 long months of saving and doing my research I met with Aaron DuBoise who is fantastic! I had actually met with him earlier in the year car shopping with a friend. I honestly came back just so I could talk to Aaron about what he thought I should get and what they had available for my budget. Aaron is a perfect gentleman through and through. He is extremely knowledgeable not only about the Honda vehicles but the Auto industry as well. He was able to help me get good financing and feel comfortable about this big purchase. He has a great sense of humor and impeccable people skills. I felt so comfortable around him. Aaron is charismatic and understands customers needs. Aaron seeks first to understand than be understood. His love for his job and family really shine through. I couldn't have asked for a better car buying experience here in Austin. I highly recommend The First Texas Honda Dealer to everyone and especially Aaron DuBoise.

jec8124

13 de oct. de 2015

Well I t had a dead battery, but it turned out that I had not used good sense about paring and updating a new phone in accessory mode. I did not drive the car after completing the updates , The end result was I had discharged the battery to the point that the next day it would not start. The service department was very thorough and courteous about the issue and took time to thoroughly check the charging system, and battery at no Charge. They had driven the car around the dealership, but advised I take a 15 -20 minute road. trip just to insure I had a good charge which I did.

cc

7 de oct. de 2015

Joe Reyna is very knowledgeable, very efficient and very patient to explain to me and my friend who knows car quite well.I highly recommend First Texas Honda to everyone.

dean323

6 de oct. de 2015

Prompt service, Staff competent and very willing to be of service. I own 2 Honda CR-V's and would take them no where else. Highly recommend, especially for a new car purchase or any repairs to your Honda!

Dissapointed

22 de sep. de 2015

I came in with my family with a check in hand to purchase a vehicle, but I was told that we could not be helped because it was too busy. We were put on a list and waited two hours as I watched the same employees walk around and joke with each other without clients. I then called another dealership and asked if I could purchase a vehicle that day. I drove to San Antonio and purchased a new Honda Odyssey. It was worth the drive to be treated as though they wanted my business.

ernie

21 de sep. de 2015

This is the 5th Accord that I have purchased from First Texas Honda. The salesman, Shawn Knodel, was so professional and so very knowledgeable. I could not have asked for anyone better. Trudy Adams has always been my service rep and I trust her completely. For a great experience buying a Honda, go to First Texas Honda.

oandradet

19 de sep. de 2015

Jay Jank and the crew at First Texas really try to take care of you. They did a good job. I will definitely be back. Thanks again! God bless!

Marion

15 de sep. de 2015

As a single woman purchasing a vehicle often in the buying process of a vehicle the sales person talks down to you because you are a female. This was not the case with Steve Carter he treated me with respect and was excellent to deal with. In fact, we had a lively discussion about a number of things including his music . He answered all my questions and explained the workings of my new vehicle in detail. During the buying process he kept me informed as my vehicle was on back order. All the people I came in contact with were very friendly. I would recommend First Texan Honda and Steve Carter to anyone looking to purchase a vehicle.

Terry's Mother

13 de sep. de 2015

GREAT! Everyone was excellent! The service and the work done was superb - I am very, very impressed with the repairs, the care, the support, the communication, and how well-bred the staff is!!!I don't know everyone's names, but each person who helped me is very special!I was in wonderful grace.You are deeply appreciated!Thank you so very, very much!

Elisabet

11 de sep. de 2015

I felt cared for when I bought a 2012 used Honda Civic from First Honda. I recently had a safety concern in the last 6 weeks because all four of my tires kept losing the adequacy of their air pressure. I took my car to the Service area of First Honda where my tires were examined for leaks. They were leak-free. The problem lay with my filling station person who had three times not put the appropriate amount of air in my tires. I also learned that the Honda system is very sensitive to decreased tire pressure and will alarm. The alarm was bright and could not be ignored.Now I know about how that air pressure system works, thanks to First Honda. They inflated my tires and assured me. I needed both.

Sir Austin

6 de sep. de 2015

After buying my 2015 Honda Accord i fell in,love with this dealership and the staff's friendliness. My first service came up and needing an oil change and tire rotation it was awesome how Jesse got me squared away quickly and accepted the discount coupon and best of all a free car wash who couldn't beat that deal? The wait on it was totally worth it only an hour wait in the lounge with ice tea and iced chai latte. I love the environment and not having to be stressed out and the express advisor calling me rather than running back and forth from building to building. Will be coming back again, so with the visit and the staff friendliness.

Ellen S

4 de sep. de 2015

We bought a new Honda Accord from John Fisher a few weeks ago, and were extremely pleased with the service! John was friendly, professional, and made sure we got what we were looking for. We have now bought two cars from first Texas Honda and would recommend them to anyone for fast, no-stress car buying!

WacoNavas

4 de sep. de 2015

My husband and I knew exactly what we wanted when we went to purchase our Honda Pilot. We talked to a few dealerships in the Dallas/Ft. Worth area and felt like we were being "nickel and dimed", especially with accessories. We'd agree to a price, and half an hour later get a call that another accessory had been added and the price went up. It was super stressful!Then we found First Texas Honda had what we wanted in stock, called and spoke with Aaron DuBoise, and told him we basically wanted to walk in with a check (for an agreed upon price), and walk out with the car we saw online. And that's just what we did! Aaron was laid back, answered all of our questions, walked us through the entertainment and Bluetooth functions, and not once did he try to sell us on anything we didn't want. The test drive was so helpful. It would have taken me a week to understand the features Aaron showed us in the 3 mile drive.When it came to accessories, Julia Dale was very helpful and clear in explaining the accessory options, but not high pressure at all. We ended up getting a couple accessories (protective exterior/interior chem coat, and floor mats).Overall, we're so pleased with the experience we had at First Texas Honda, especially with Aaron and Julia. It's only been a day, and we're already recommending the dealership and Aaron DuBoise to everyone we show the new car too!

None

27 de ago. de 2015

Service department is fast, lower price than other dealers in area. Very nice waiting area and staff. I will definitely be using this dealer for service and repairs in the future.

Cjpeart

24 de ago. de 2015

***** GREAT SALES SKILLS TO LINDA GLASS ***** I have purchased my two previous cars from First Texas Honda. I went into the dealership, with an interest to purchase a vehicle, and Linda went above and beyond to get me into a vehicle. We applied for loans, and received bad APR rates, which was not her fault but a reflection of my credit. I told her I would return when my credit had improved and did so. I called her again, and went into the dealership. I told her what I had been approved for, and what I wanted. The first car we drove, was the one. Linda knew exactly what I wanted, and spoke to me like a person. The first one she showed me is the one I purchased. A brand new 2015 Honda Civic EXL-Nav I have told many people about First Texas Honda, and the great service they provide. She is a huge asset to your team! I will continue to do service with First Texas Honda, as well as use LINDA GLASS as my sales rep when I need anything with my vehicle. KUDOS TO LINDA ***** EMPLOYEE

grh12

23 de ago. de 2015

On one occasion, i came in with a burned out low beam bulb and the service employee volunteered to replace it for me at no cost. They also give free car washes. What's not to like?

Prasad123

15 de ago. de 2015

Everyone was super knowledgeable, quick to help, and communicative about the problem (nail in tire). End to end service took less than an hour, and the cafe style waiting area made time pass even more quickly! Service with competence and a smile - something rare in the industry. Thanks!

Courtney Mahanay

15 de ago. de 2015

I did a ton of research deciding on what minivan to get for my very large family, finally deciding on a Honda Odyssey Touring Elite. Then it was time to research dealers (thank you Internet age). First Texas Honda is who I finally decided on. They are a 5 star rated dealer with a business model I highly approve of. I had high expectations going in, and they not only met them, they exceeded them. A lot of people hate buying a car because of the tactics used by large corporate dealerships, and the haggling necessary. It's stressful and frankly annoying. Since most people feel this way support a dealership with a business model that avoids this. Unless people support dealerships with these different business models the process will never change. That being said everyone I came across at this dealership went out of their way to be friendly and helpful. So now I have a dealership with a business model I support with extremely friendly and helpful employees.I had to drive an hour (past 2 other Honda dealerships) to get to this one, and I don't regret it one bit. I will be buying a 2016 Honda Fit when they become available in a couple months, and I will once again drive an hour to get to this one.Also, the sales people here DON'T work on commission so they have no reason to pressure you into buying a car you don't want or can't afford. I highly recommend this dealership to anyone buying a new or used vehicle.

samberry

13 de ago. de 2015

Automobile service that I have experienced over the years always has been efficient and staff has been very helpful and courteous. My experience on the most recent service included checking air pressure in all four tires and adjusting air pressure. The most recent service personnel identified the problem which was the result of nails in the shoulder of the tire that was replaced on 12 August 2015. I was satisfied with the service, even though the time required approached two hours.

aldafamily

13 de ago. de 2015

Very cordial people to attend the customersHear exactly what you need and look for the best solution to your request. They are not trying to make the problem or issue bigger and can go to the solution right awayComfortable and friendly waiting areaRosalia

noyb

12 de ago. de 2015

I was totally satisfied. Brad, Karl, and Laura were all friendly and helpful. If I ever buy another car it will be from First Texas Honda.

Al1541

12 de ago. de 2015

Visit was very pleasant, very convenient and excellent service and in a quick and fast manner without any delays, The most part, I did not have a scheduled appointment, it was a walking in.P.S. First I calling Round Rock Honda they said well be a three hour wait,and second calling Howdy Honda they say is would be a two hour wait , I live in Round Rock so I will always have my service done at First Texas Honda, which is the best in Texas. Nice and friendly and helpful staff .

Flyboy

12 de ago. de 2015

Staff very friendly, courteous and efficient. Work completed well ahead of schedule. Loaner auto easy to acquire and return. Parts dept staff friendly, knowledgeable and efficient.

Doug

11 de ago. de 2015

Always a great experience . I bought a brand new Honda Accord from this dealer, and bring my other older accord here for service. Keep up the great work

FitMom

10 de ago. de 2015

This is my 3rd car with 1st Texas. These guys have taken excellent care of me and all my Hondas over last 10 years. From sales, oil changes, and the rare repair, I am a happy customer. This is a business interested in making money but I'm also a satisfied customer that's cool with giving them mine.

PattersonB

8 de ago. de 2015

Steve Carter was everything we'd want in a car salesperson. He found the vehicle we were looking for, checked it out before we got there, had started our credit app, and was ready to go when we arrived. He's definitely in the "service" business, as opposed to "sales", and I can only imagine that reflects the dealership as a whole. We will certainly go there again, and recommend him to anyone.

Rebekah M.

6 de ago. de 2015

They place a high priority on customer service. I had a couple of service done for my older Honda Accord. I also recently purchased a new CRV there. All the experiences with staff there have been pleasant and efficient.

Hisela9

5 de ago. de 2015

I trust First Texas Honda to maintain my vehicle. I wouldn't go anywhere else. Excellent service and polite helpful people. Thank you for taking care of me and my car!

jackieTheThird

4 de ago. de 2015

I received solid advice from Service and went to trade in my car. Sales personnel are very knowledgeable and kind. I had a truly excellent experience, first considering a couple of models and driving them, then getting all the answers I needed in order to choose the model. Transaction took roughly 45 minutes and I was off with my new car. I was very impressed this time. My third Honda.

Jeffantoon

4 de ago. de 2015

The process of leasing a new car was simple and the sales team never at one time tried to pressure me into buying or adding in essay items to this transaction!

Lazor99

3 de ago. de 2015

I most liked the no haggle pricing. Next came the very honest and straight forward sales personnel. They provided all the information they had to make my car buying decision a joy.

Mariss

27 de jul. de 2015

Gregory was the man we worked with while buying our new accord, he did an awesome job. My husband and I had a terrible experience at Toyota and heard this was a Haggle free dealership we were more than happy. The whole process was straightforward no sales pitching or pressure. It was refreshing ti saunter least. We will never hassle another car salesmen again! First Texas Honda got a lifelong customer!

Heidib48

26 de jul. de 2015

Steve at First Texas Honda was fantastic! The whole process of buying a new vehicle was easy and enjoyable! I will recommend all my friends who are looking for a new vehicle to make this their first and only stop!

2civic

25 de jul. de 2015

Great service, friendly staff. My teenagers loved hanging in cafe while waiting for us to do the paperwork. This is my 2nd car from FT. Have not been disappointed.

laurainaustin

21 de jul. de 2015

Our salesperson was awesome from the moment we stepped in the door to the showroom, to handing me the keys to my new (used) car! I will recommend First Texas Honda to all my friends and family. Everyone there was great and we felt comfortable through the whole process. Thanks so much for a great car and a great experience!

Farrawin

21 de jul. de 2015

I went to several dealerships previously who tried to pressure haggle me into purchasing a Honda Accord way beyobd my budget. I first discovered First Texas Honda through USAA, and within a few minutes of filling out a form online through USAA's car purchasing helper, and within a few minutes I got a call from Jacob whom promptly scheduled an appt. Jacob provided a great buying experience was very thorough, and help put me at ease. Laura helped walk me through add-ons that were beneficial to the life of my new car. Both of them understood exactly what I wanted and needed and helped me purchase my first car. I'm so relieved I have a car to get to work now, and it not only drives beautifully but looks amazing! Highly recommend First Texas Honda for car purchases.

Yang Wang

21 de jul. de 2015

Bought my HR-V EX at first Texas honda. It's a very nice and cool car. And my dealer Brad Rowland made the purchase experience very pleasant and impressive. He was always very patient to answer all my questions and made the process easier and clearer. Great place to get a new car.

louacarlson

19 de jul. de 2015

Our second purchase from First Texas Honda was as good or better than the first. Our salesman, Steve Burgess, was wonderful and I encourage other buyers to connect with him. Very knowledgeable and friendly but, not pushy. The service we received was excellent!

hansen7208

17 de jul. de 2015

Great service, good price on the car we bought, would buy from them again. Friendly people, everybody was very helpful. Good selection of cars. Excellent service.

OlTimer

16 de jul. de 2015

This dealership has the best service of any I've ever used. I don't live in Austin but it's worth the drive. Everyone is friendly and helpful - and they take good care of my car at a reasonable cost.

Shirley in Austin

15 de jul. de 2015

Jesse did a good job ordering the things I needed done to my van. Haven't bought a new vehicle in many years--my Hondas last forever--but when I do, it will certainly be from First Texas Honda. Service is a big part of it.

Lisa

15 de jul. de 2015

It was an Easy process where everything was explained clearly, and all options outlined for us. Gregory Ryan was very knowledgable about the car all our options.

alan 123

15 de jul. de 2015

I was in a hurry to pick my car back up and had not gotten gas in the loaner. The dealership had everything ready for me to save time and provided the best service that I have had at a Honda dealership. we will always bring our car here and will shop for a new one in the future. Great Place! Alan S.

Krd1130

15 de jul. de 2015

Easy process, fast for buying a car. Helped me find a great way to have low monthly payments while driving a great car for gas saving and a great ride.

Caratx

10 de jul. de 2015

Horrid. These guys are jokers and liars all the way. Their mistreatment of female Honda owners should have corporate investigating fraudulent practices at this dealership. The amount of inconsistencies I experienced in the pricing and the misdiagnosis are simply incomprehensible. You say I need a $3300 new AC unit for claimed "black death", yet a $60 cabin filter fixed the drivers' side temperature issue. And I was the one to tell you to replace the filter per a Colorado trust-worthy mechanic's advice. And then you charge me $89 to give me your bag of lies as a diagnostic fee? Ridiculous. You lost a customer of 23 years. Lexus is getting my business.

Crook, Nancy

9 de jul. de 2015

I am one that does not enjoy the car buying experience, but Tim Brown made it almost enjoyable this time. He was very patient and answered all of my questions to my satisfaction. I would definitely recommend 1st Texas Honda and Tim Brown. Also worked with Laura who was so helpful with selecting additional accessories. Loved the wait area with awesome coffee and snack bar.

Bobannyanny

9 de jul. de 2015

Courtney Audain held my hand throughout the process going far beyond expectations. He helped me return my rental at the end of the day, staying late to make sure that I could drive my sweet new ride home. I loved the coffee bar and I'm happy that they offer a loaner if my car will be in the shop for more than couple of hours. Hopefully their service will hold after the sale.

CrosstourBuyer

8 de jul. de 2015

I really like the "no haggle" pricing. It makes the car-buying experience shorter and much more pleasant. I also feel like I got a fair amount for my trade. So, the actual buying experience was good.However, after my purchase is when I encountered problems with First Texas Honda. A navigation disk was supposed to be ordered. After a week and a few unreturned calls to them, it still had not been ordered.I have now had my car for two-and-a-half weeks, and I still don't have the disk. Nor do I have an answer to WHEN I will have it.The experience has been really frustrating and has zapped the joy of of that special time in life when you buy that new, perfect car.

Motor28

7 de jul. de 2015

I brought my 15 accord in for the first time and had very good experience with the service department. The service was fast and the work was excellent. Natasha was very friendly and helpful.

asim_siddiqui

5 de jul. de 2015

Excellent service. I was in at 3 and was out with a new car at 6PM.The sales men was great and professional.I would recommend him for future sales.

samberry

3 de jul. de 2015

I have been dealing with First Honda since I purchased Honda vehicles some 15 years ago. I am well pleased with the service provided, personnel. and the staff providing the services.

sawit

1 de jul. de 2015

My sales associate was very knowledgeable, accommodating and an all around very "nice guy" to work with.This purchase was my 7th Honda. Obviously I like the brand for its overall sustainability and for the assistance I have been afforded over the years. The service folks have always treated me fairly (all service has been accomplished at the dealership) and the administrative/business managers have conducted themselves in a very professional manner.

Theatremom

26 de jun. de 2015

Rhodes listened to me. He also handled the transaction well. Cheerful employees, must be happy with their work. Enjoyed all their smiles and laughter. Thanks!

Newton3

25 de jun. de 2015

Buying a car costs money takes time and has risks. First Texas Honda was fast and helped make the decision an easy one and got me a brand new car at a price I could afford. I'm happy.

Hugh2007

22 de jun. de 2015

Everyone was super friendly and I love my new car!! The process was very smooth, and I never felt pressured. I would definitely come back in the future.

honda123

21 de jun. de 2015

Christian is a good salesperson. I was pleased with his service during the sale. However, he didn't seem too interested in helping me after the sale was completed. I called him and left a voice mail immediately after I left to ask him to get my license plate holders from my trade in. I didn't hear back. When I reached him several days later, he said they had been discarded. A small thing, but no apology or offer of anything to make it right. Not what I expected.

Jimmynguyen

20 de jun. de 2015

Dwayne DeRoven was excellent customer service , very positive experience and patiently. He and his partner Tyler Pelham answered all my questions and help me through the processs. I would highly recommend First Texas Honda to anyone.

Peony

20 de jun. de 2015

Honest, helpful, and affordable. A very positive experience and we would recommend Shelly and Karl in the future. We got just the vehicle we needed.

Luanne

19 de jun. de 2015

Brad Rowland was wonderfully helpful when I bought my Honda. He answered all my questions and patiently walked me through the process. Tyler Pelham was also very helpful when explaining some of the services available to me at this dealership. I would highly recommend First Texas Honda to anyone considering a new (or used) car.

ArielCC

19 de jun. de 2015

All done in a few hours! Excellent customer service. All of them work to see you satisfied. Joe Reyna is an awesome representative, thanks for all your help and for the great deal, my wife and I are enjoying this beatiful Crosstour. Thanks for everything!

Tom

17 de jun. de 2015

The computer showed two cylinders missing. Since the coils were just replaced and the valves adjusted, it was a mystery. The technician spent the day looking for answers. Finally, he found water in my fuel tank. Bingo!! Drained, flushed and filled with fresh fuel, problem solved.

jacket54

16 de jun. de 2015

I always take my Ridgeline for service. Price is worth it in my opinion. Work is done right, hassle free if you decide not to fix other issues found. Great coffee bar and waiting area. A latte or 2 takes care of the extra couple of bucks I might overpay for an oil change and I know they used genuine oil and filter.

Shivish196

15 de jun. de 2015

Jacob the sales person did extreamly good job to help us to decide which car is the best for my family , which we people never expect from the sales person because usually they recommend always which cars they want to sell.Thanks first state honda

Sloan

14 de jun. de 2015

Less time and less pressure made the experience of buying a car less painful. Although I live in Williamson County, the drive to Steck and MoPac was worth the trip. HR-V was the car I bought with Dwayne and others helping along the way.

T&C

14 de jun. de 2015

It was a busy Saturday when we arrived for our appointment. Our first salesman was preoccupied, curt, and unhelpful...and since we felt like we were an imposition, we were just about to walk out the door. Thankfully, the one thing that prior salesman did right was to find us someone who was willing and eager to assist us. That's when Linda Glass arrived. WOW! She completely redeemed our impression at First Texas Honda. Linda was incredibly patient and understanding, taking the time to answer all of our questions. She was beyond knowledgeable about everything, from start to finish, and her genuine kindness and relatability throughout the process was so appreciated. We can't convey enough how Linda was exceptional in every way...the absolute best. She made the new car-buying experience a pleasure, which is really saying something! We are beyond pleased that everything worked out so well, thanks to the extraordinary Linda Glass!

Carol101

10 de jun. de 2015

1st time to this dealership. Great Service and great atmosphere! Everyone is polite, friebdly and eager to assist you. I highly recommend and will return for all my service needs. They were also honest with the assessment of may car and service issues.

MrsWilton

9 de jun. de 2015

I was at First Texas Honda to get an oil change on my Accord. They also recommended a tire rotation, which I agreed to. The employee at the desk calls me about an hour later and says one tire has a puncture that is repairable for $24.95 and that the mechanic pulled my engine air filter and the cabin air filter and they were dirty and needed to be replaced. I ask to see the tire and get taken into the mechanic bay where the mechanic working on my car explains that it is not repairable due to the proximity to the tire wall. I understand that, but what I don't understand is the phone call telling me that it was repairable. While I was there I decided to ask the mechanic about the filters, whether or not they could wait since I now had to buy a new tire. The mechanic then asked the service desk employee if that was recommended for the miles on my car, the service desk employee says yes. So the mechanic decides to check the air filters while I'm standing there. The cabin air filter was pretty bad and he recommended that be changed as soon as possible. He then checked the engine air filter and said it did not need to be changed at this time, maybe do it at the next oil change instead. I understand that at certain miles extra things may pop up that need to be checked. But why lie about it and say the mechanic pulled the filters and they were dirty and needed replaced? Why not just say, we recommend these things be changed at these miles? I feel like the service desk employee lied to me. Overall, I will go back because I feel that the mechanic was honest and reliable.

Stan0617

3 de jun. de 2015

It was a great buying experience. Mr. Duboise is very knowledgeable, transparent and professional. He gave us needed info with the car that we were interested in. I would recommend First Texas Honda for their true haggle free dealership.

masonweber

2 de jun. de 2015

Tyler Pelham, salesman Walked in to see the grey on grey Odessy, lady at front counter said are you on waiting list. So had things to do decided to just look and Tyler spoke to us , very nice friendly) said can I help u, went and got the key for us to look and I bought my new van, I think it's the fastest sale , out the doorPerfect

Peanut

31 de may. de 2015

I like this place , this was the third time I've used them I got some AC service done , always very friendly, so far so good with the air-conditioner service on my Honda Odyssey 05 , as a plus they have a nice shuttle service that get you to your work which is great and the cafe for a coffee is great

Jay

30 de may. de 2015

I'd like to say of trustworthiness. They explained the status of my car in detail and kindly suggested what I need for the maintenance. Definitely their performance and kindness top my expectation.

Cjimmerson

27 de may. de 2015

The staff was excellent and I like the way they do things. Everyone was very friendly and helpful. They even helped me get the car home.

Hondasantos

26 de may. de 2015

You are the number one for my Honda, First Texas Honda means for me great and friendly service to the right price; plus the continental cafe, the juice worth the squeeze

brentbum

23 de may. de 2015

First Texas Honda is terrific! Definitely ask for Richard B in Sales... He's the best!! I'll be sure to recommend this dealership in the future!

sue089

23 de may. de 2015

Jay, in the service department was knowledgeable and friendly. Steve drove the van that transported me home and back. He was courteous, and a very safe driver. Total great experience.

SinghATX

23 de may. de 2015

Bring your coupons and ask if they offer any service specials. They are always willing to negotiate with me on price and never pressure me to get recommended service if I decline.

ecstx

22 de may. de 2015

Bought a 2015 Honda Accord from Christian (with some support interactions with Julia and Jason) on an abbreviated timeline. Went exceptionally smoothly, and I'm thankful for the quick and helpful service.

Fred

21 de may. de 2015

Trudy Adams has always been a big reason we have done business with Honda for 26 years! Great service at a good price. Great customer service and a personal touch.

sandman

21 de may. de 2015

Always a pleasure to have my cars serviced at First Texas Honda. Nice to comfortably relax in the cafe during the wait. Jake was terrific and took great care of me.

Jazz

19 de may. de 2015

First Texas Honda gave me a good first impression and has even made me consider buying my next Honda from them when the time comes. No one was overly friendly and fake but just nice and personable, even my car shuttle was nice. I would definitely come back.

kimifaith

19 de may. de 2015

I love, love, LOVE my new civic! I have been settling for whatever the dealerships could give me for far too long! Thanks to credit karma and Christian at First Texas Honda I was able to drive away in my dream car for an amazing deal! I will sing praises to Christian, Laura, and the rest of the team at FTH for many years to come! If you're looking for that dealership that treats you like family and you want to buy a car that is reliable and fun to drive, stop searching and visit my peeps at First Texas Honda!

neural

15 de may. de 2015

John was great, and very helpful. The price was exactly the price that I had researched, down to the penny, so i didn't need to hassle with negotiating a fair deal.i love my new car and I'd recommend first Texas Honda to anyone who's in the market for a great vehicle.

Laura

15 de may. de 2015

I wanted a CR-V that was AWD, had Navigation and light colored seats . First Texad Honda ( Courtney) kept looking until my dream car was found

dwalsh125

10 de may. de 2015

Karl Lewis was awesome, straight forward, no surprises and very funny. Got a great deal on my new Accord. Would definitely recommend this dealership to anyone buying a new car.

jx5

9 de may. de 2015

I went in for airbag recall. As a female and as a consumer I knew I would get the upsale pitch. Much to my relief Jay just informed me of what fixes my vehicle needed and prices, so I could get accurate quotes from other companies. I was very shocked and relieved by his customer service. I would recommend him to any female who doesn't want to worry about being taken advantage of.

Stephprew

6 de may. de 2015

I love First Texas Honda. Not only do I like the way they treat me and my car -- I like the way they treat each other. There's a great esprit de corps over there, and it's always a pleasure to go in. From a minor problem with a tire, to a mysterious intermittent noise, they are always willing to spend as much time and effort as it takes to make things right.

Huangper

4 de may. de 2015

I was greeted by Dawn when I first entered the dealership and she did a fantastic job in assisting me throughout the entire process of purchasing a car

gm austin

2 de may. de 2015

everything was great! I would definitely recommend anyone to come here. The prices are fair and the stock is vast. I will bring my mom here to get her next honda!

Jtc12

2 de may. de 2015

We had a wonderful experience at Honda last week. Jacob was prompt, very knowledgeable and helped us make a very informed decision on buying our Honda Pilot. He was friendly and treated us like family!

binh1062003

29 de abr. de 2015

First Texas Honda sent coupon for the oil change service .standard models price for $18.95, and ow-20 oil price for $21.95I called before I go there for the oil change. They remind me " bring the coupon"After the oil change , they charged me $36.87. I showed the cashier the coupon. He ignored it. and still want me paid full amount. First Texas Honda service # 5940 .....04/29/2015.....11-44:11This is scam and rip me off.

mykul

27 de abr. de 2015

Very easy and everyone was very helpful and friendly. Didn't feel any pressure. I liked the coffee bar and kid area during some of the waiting.

Josh

24 de abr. de 2015

I went into First Texas Honda looking to buy my first new car. Courtney and the rest of the group were a tremendous help and made me feel very comfortable while buying my new car. I would definitely recommend!

RAchAel1

22 de abr. de 2015

I met with Linda Glass who was an exceptional guide though my car purchasing experience. I never felt any pressure and knew Linda was listening to what I needed / wanted in a car. At age 60, this was the first time I actually enjoyed purchasing my car ANd walked away with exactly what I wanted. I couldn't be happier with my car or the experience.

adela

21 de abr. de 2015

Awesomeness! service... David and Anthony are the best... no matter when I call or what's the issue with my vehicle they are always available. Thank you David and Anthony.

Clay Boykin

15 de abr. de 2015

Travis Matthews provided an excellent buying experience. Great person to work with.Wayne in service is a great fellow as well to work with.Barista bar is a great touch. Everyone free. Watch out Starbucks!!!

DIDI

14 de abr. de 2015

Wayne was the service coordinator i went into see and upon arrival the wrong color cone was put on my car. The service coordinator that came to my car was very nice and started writing up a slip for Wayne and instructed me on where to go for a loaner car. I can't say enough about Wayne, he is always kind, takes the time to answer my questions, and is never pushy. The employees that do need more coaching on customer service are the very first employees that you meet standing by the cart and are suppose to put the right color cone on your car. When i came back to return the car all the front employees were inside talking and when i went into ask who i give back the keys to the loaner car they just said the loaner people in the back. Also my car wasn't washed as i was told it is with every service. Over all my experience was good.

Chris1921

14 de abr. de 2015

I bought a car Easter weekend from Brad and brought it in for service. Staff was friendly, knowledgable and went out of their way to make sure I had everything I needed while my car was being fitted for the aftermarket items I wanted. First Texas Honda will have my business, from sales to service, for a long time to come.

suzannestudio

14 de abr. de 2015

Christian Mancheno did a fantastic job of helping me get the car that I wanted at the monthly payment that I needed. The entire buying experience, with the hassle-free pricing, is definitely the way all dealerships should do business.

Temp

10 de abr. de 2015

Had vibrating steering wheel while braking - called ahead and told to bring in my Odyssey before lunch to ensure it would be dealt with today. Could not bring the car in until 12:30ish - but Craig asked the shop and said worst case scenario of needing to work on the rotors could still be done by 5pm .. And it was done. - plus pads replaced at the same time.

leonardom249

10 de abr. de 2015

I am so happy with my new car! Tim and everyone that worked with me to get my lease we're super friendly and welcoming. The whole process was pain free, fast, and fun.

Npolchin17

7 de abr. de 2015

Both Rod and Joe were extremely helpful in getting me my first car. They explained everything very well and answered any questions that came up.

Zoran

5 de abr. de 2015

Andrew was extremely intelligent and really cared about finding the best deal for me. After I purchased the vehicle he showed me all the cool things I should set up right away. The only downfall I would say was the redicoulous prices on the accessories. Laura was very nice and realistic, im sure she didn't have complete control over the prices but they were outrageously expensive.

Crazy electrician

1 de abr. de 2015

The first dealer we went to just wanted us to settle for a Honda Pilot they had on their lot. That's when we decided to call First Texas Honda, even though we live 20 minutes southeast of Austin. It was well worth our trip to North Austin. Joe Reyna was the most helpful and nice salesman I have ever bought a vehicle from. Joe is the best!!

Austin biel

29 de mar. de 2015

Staff at this dealership wee first class all the way. I never felt I was being sold a car, but rather I felt I had partners working to solve my personal problems.

DC8884

26 de mar. de 2015

I will definitely reach out to Aaron the next time I'm shopping for a vehicle. He was very pleasant to work with throughout the process.

Nmw20

23 de mar. de 2015

Julia was the service attendant and Brad was the salesman. Brad did a wonderful job. He was patient and supportive with my decision and allowed me to wonder around the show room to finalize my decision with my father.

Nicktee

21 de mar. de 2015

Friendly staff, but deceitful. I was looking at one of the vehicles this dealership had for sale. Since it is a 30 minute drive for me, I decided to call and inquire about the vehicles and the condition it was in. They were quick to respond and even sent me a Carfax when I first emailed them, but I wanted to get more details. When I called, Melisa had another employee look at the car, who called me back at told me the car was in great shape and no noticeable damage or poor fixes. Happy, I decided to schedule an appt.I show up and am greeted by friendly staff who are aware of what is going on and even offer me water or coffee. Already better than 99% of any Ford or GM dealership, I might add. After I get with the person whom I am scheduled to meet with, this is when things go sour: the actual car.The first thing I notice as we are walking up is that one of the headlights is faded and the other is new. Poor repair job right here, as no respectable shop would let a car go out with mismatched headlights (buffing it and recoating it is a simple matter and it makes your shop's work look better). Not only that, but this glaringly-obvious mismatch should have been disclosed to me on the phone when I asked. Continuing on, I found that the right door was misaligned and replaced, all of the weatherstripping was cracked and needing to be replaced, the windshield was a cheap aftermarket one and was actually separating on the edges, the interior was in terrible shape, there was clear coat fade in several spots, the engine bay panels were covered in that terrible shine spray and they were all loose. Then the inside only got worse. The buttons were faded, the plastic on the gauges was scratched and faded, the dash was melting and sticky(this is a common issue with Nissan, Toyota, and Lexus), the leather was in bad shape, etc. Basically, the car was poorly maintained and shoddily repaired. I think a blind man would be able to identify the flaws in this car.The test drive revealed that at least one wheel bearing was shot and that was it. I'd say they overpriced the car by at least $3,000. Pros: Nice staff, clean facilityCons: Lied about the condition of the car and wasted my time.

Dave

13 de mar. de 2015

Craig learned what old school customer service is all about and delivers it with every call and visit. He goes above and beyond which results in quality work from those who touch your vehicle because he demands it so you don't have to demand it yourself. Craig is the reason we own two Hondas. The dumbest thing First Texas Honda ever did was let him go. The smartest thing they did was get him back. He is a true Honda advocate.

Acanger

3 de mar. de 2015

Huge thank you to Michael Forman! You made my first car buying experience wonderful and I am extremely grateful! I was very nervous about doing this process alone but after Michael talked me through the whole thing I felt ready to make this first big purchase. Never once did I feel pressured to do anything "right now" which was a huge relief. I loved my experience at First Texas Honda and I will make sure my friends know about this experience!

katiesiddiqui

24 de feb. de 2015

I just purchased a 2015 Accord, and I love it! Joe Reyna was my sales rep. He was very professional and friendly, and went out of his way to help me get all necessary documents signed when my ex refused to come in to sign the title. He drive out to meet him the next day! This was my first independent car purchase, and I never once felt uncomfortable during the buying experience. I even traded in my 2004 Accord for more than I expected.

Mcmoosie

21 de feb. de 2015

Went in for a faulty ignition under warranty. Everyone was friendly, and they have a great waiting room area with a nice little free cafe, wifi, TVs and ample seating. I would get work done there again.

screenname66

20 de feb. de 2015

I drive about a dozen miles out of my way to go to First Texas Honda after receiving treatment at Howdy Honda three years ago that I considered sub-par. For the last three years, First Texas Honda has always strived to be the best and treat me the customer as number one! I regretted getting a recent vehicle necessity performed elsewhere because it was cheaper. I wound up having to take my Honda back to First Texas to repair what the other company broke! After three years of having work done at First Texas, I feel I can trust their team and that is pretty amazing these days. Thanks First Texas for going out of your way to make a great customer centered professional environment and providing great maintenance work on my Honda.

Courtney

20 de feb. de 2015

Joe was amazing. I felt respected the entire purchase. I knew exactly what was happening every step of the process. This was my first BRAND NEW CAR. And HE made that possible. I know how a brighter financialFuture because of him. Thanks Joe!!!!

TheOriginalMew

18 de feb. de 2015

I have never had such an outstanding experience with any dealership in my entire adult life. From making an appointment TO setting up use of the loaner vehicle service TO dropping off the vehicle with ample time to get to work TO phone calls with pricing and status TO a pick up/pay out that took a handful of minutes, First Texas Honda has customers for life in me, my spouse, and our child. Thank you for everything you do!

Susanhmc

13 de feb. de 2015

Exceptional service!!! I continue to drive to FTH from far south Austin due to the excellent service I receive from the valets, service reps, and service on my car. The valet quickly came over and let me know a rep would be out. Wayne provided excellent service in getting my information, explaining the code on my dash two times (B 1 2) , and explaining what service would be done on my car. He was engaged the entire time. Your service reps have been the very best ( Craig, Anthony, Armando, Trudy, and more)I've also had exceptional experiences buying cars, Linda Glass being the most recent sales rep I worked with. The outstanding service has been sustained over time. I trust FTH 100% to take care of my wonderful Honda Accord, to charge me fairly, and do excellent maintenance on my car. And I love my Honda Accord- best car ever.It's great to see Craig back. He's the very best! Thanks for everything. Susan McCreight

Ryanamalloy1982

12 de feb. de 2015

My Civic was serviced for a recall and a full body inspection was complimentarily performed. Team members were extremely professional, informative, and efficient. I will be back!

Dee

8 de feb. de 2015

Gregory Ryan helped me buy a used Honda and I couldn't be happier with the whole experience. From beginning to end, I never felt pressured or uncomfortable, which had been my experience in the past when buying a used car. I got exactly what I wanted at a great price, and it was nice to know up front that the dealership has an upfront pricing policy and that employees do not get paid more for selling more expensive cars. Hopefully I won't need another car for a long time, but if I do, I will absolutely go back to First Texas Honda and Gregory Ryan.

higgs

6 de feb. de 2015

Crazy J took care of us s so well. I feel like we couldn't have done any better anywhere. The first Texas business model rules! There was no pressure and the process was transparent. Even in the end when the person comes in to sell you more things that is a fight at regular dealerships, was very nice. We got what we wanted for the price we wanted it. Go see Crazy J. He's a really nice fellow.

craig

29 de ene. de 2015

Justin was very knowledgeable about the features of the vehicle.Tyler helped with the selection of accessories.Chris was great on the business side of the process.It was a great experience overall.Real pros!

Valerie

28 de ene. de 2015

Anthony was great at getting me in and out of the service area! He told me ahead of time how much and was on top of it when the cashier office missed read the invoice!! Thank you Anthony.

clbdreamer

25 de ene. de 2015

I can't say enough great things about Courtney and Linda. They went the extra mile for me and I wasn't even planning on buying a car that day! Love you guys!!

jayden

23 de ene. de 2015

I truly went in to just look but we all know that never happens. I had an idea of what I wanted and Karl Lewis showed me how easily he could put that together. He wasn't pushy or the typical salesman. He listened to what I wanted and then delivered. Karl wasn't going to let me drive off in anything less. He is extremely efficient and while he gives you the various options you have, he has a great eye for what would work best in your situation. There's a great energy at First Texas Honda and an easy going staff. This is how car buying should be! Thank you Karl and First Texas Honda!!

Sarahi

20 de ene. de 2015

Where do I start?!! I am so glad I decided take my car to First Texas Honda!!! This would be the 2nd time they worked on my car and let me just say thay both experiences have been great. I was treated right and my car taken care of. Shuttle service guys were great! Thank you for taking to and from work. Jack Wright my service advisor was very helpful throughout the entire time. Even took a bad battery to autozone to get it switched out. They really took care of me! I am so happy! Thanks so much First Texas Honda :)

albenson

15 de ene. de 2015

First Texas Honda is the place to go for Fast, Friendly and GREAT service. Sean was there before I could get out of my car and was helpful and explained my B service. Fast, efficient and pleasant to deal with. I LOVE FIRST TEXAS HONDA........my 2nd Honda with this dealership and I will keep coming back as long as I get this great service. They get it!!!!

ozkoz

8 de ene. de 2015

First Texas Honda is different than other dealers. I didn't feel pressured at all. That was the main selling point for me. Their no-haggle prices are no-brainer. The staff is very kind and friendly. Steve Burgess is very fun to work with. He has been really helpful. All the processes went pretty smooth but need to speed up the paperwork time. I am very pleased with my purchase and buying experience. I highly recommend this dealer.

badEXample

5 de ene. de 2015

Went in for 12V battery, under warranty. Express service found nail in tire, took total of about 3 hrs , but new battery, new tire, good communication, Potentially very happy they found nail as tpms went off 3 times in 4 weeks. I did not see nail but suspect that was it as it was found in same tire I had issues with. Good job. First time there also, nice snack bar.

Ddiver3336

5 de ene. de 2015

Rodererick and Christian were outstanding. Could not have been. We we're taken care of as soon as we entered the dealership until the time that we left

killa77

2 de ene. de 2015

No-haggle price was a huge factor in coming to First Texas Honda. John Fisher was professional and knowledgeable in all our dealings. Took a little longer to get paperwork completed, but other than that, it was a great experience.

ccd2761

29 de dic. de 2014

Very pleased with our buying experience. Easy and straight-forward with none of the usual "gimmicks" car dealerships use. John Pasho and Mike Marsalis were great to work with. Definitely recommend and we'll be back in the future.

lauren

29 de dic. de 2014

Mi esperiensia fue muy buena gracias a Jose reyna tengo el caro de mis suenos Jose reyna es muy bueno me esplico todo con detalles y es bien carismatico??

Jacie

28 de dic. de 2014

My sales representatives were very cordial, professional, knowledgeable and attentive to my wants and concerns. I especially enjoyed working with Mr. Sands who was recommended to me by my brother, a recent Honda purchaser.

Kclemons63

24 de dic. de 2014

Mr. Christian Mancheno was very Professional, knowledgeable and friendly. He was recommended by Austin Dorman. My daughter and I bought new cars from Mr. Mancheno. We are very pleased and would highly recommend First Honda Services.

ynot3d

22 de dic. de 2014

A truly enjoyable experience. Their fast, fair and friendly is true. I worked with only one person, no smoke & mirrors or hocus-pocus. This is what buying a car should really be like. Everything was clear and had zero fear in anything they said or did. I was looking for a car to buy my son for his 18th birthday. They found a perfect match and what was even better, they were able to establish a loan with my son name on it. Thanks to Jeanie, Christian, Tyler and Chris for making my son's 18th birthday even more exciting.AND the coffee, WOW they have good coffee, really good coffee. I ate breakfast there and they invited me to do it everyday if I like. I wish I could take them up on that.There is a warmth and/or family feeling you get just walking in the store. Much like a small "mom & pop" business that you just know, they have the customers best interest first.This is the 2nd car I have purchased from 1st Texas and I drive from Houston to do so.

Blubb Blub W Blub

21 de dic. de 2014

The folks at First Texas Honda were nice and friendly. They took their time to let me know the options and make sure I was getting the right car for my needs.

TKelsey

14 de dic. de 2014

My 1st Honda and what an awesome experience Jason McEntire and staff were amazing to me. I will definitely come back for my next Honda.

Illianna Degollado

10 de dic. de 2014

Overall great experience, I will come back to see Don again for my next service. I loved the cafe area, the valet, and the coffee!

paulgandersman

8 de dic. de 2014

I had an absolutely amazing experience at First Texas Honda. This was my first time buying a car and Roderick, Jobelle and Winthrop were absolutely amazing to me and treated me like family. They worked with me for probably 6 hours, first helping me get a rare model that had showed up that day (starting with Roderick texting me to alert me to the vehicle's arrival). They stuck with me when it looked like I had missed out on it as someone else was buying it, but that fell through and it went to me. As I'm a first timer, they were excellent in explaining how the financing works and helping me get a fair loan for my situation. I got the exact car I wanted at a fair price and with reasonable financing. This was without a doubt, the best purchasing experience of my life. Jobelle, Roderick and Winthrop felt like friends by the end of the experience and they should be commended for their superb work.

mrsroberts007

2 de dic. de 2014

Not good....Ive been going to First Texas Honda for service on my car for 7-8 years. Things ha been fair up until this year(2014). Two oil changes..but no sticker put on the window shield. This last oil change was not done right at all....actually the oil was not changed..After three weeks husband had checked the oil....it was very very dirty and extremely low. He had to put new oil in to replace what was NOT there. Can you imagine your car not having any oil in it....mine had hardly any and it was dirty. On top of that, a guy in sales called me to see if i wanted to sell my car..If I wanted to sell it...I would have. I dont need anyone to suggest that. Im very very dissatisfied. Ive bought two Honda Elements from them...I love my cars. Their mechanics are dishonest..I do have their names. Id rather go to Jiffy Lube for an oil change....but If i do, Ill stand over them and watch what they do to my car. I could've had an engine malfunction..what car operates on no oil in it??? Thankfully my husband checked. Not a happy customer...although I was at one time..Thats not right..

GCaustin

30 de nov. de 2014

The young lady at the front desk, Natasha, was courteous, attentive and the whole managerial team made me feel "I matter" by delivering an excellent service. Choosing First Texas Honda was one of the best decision I made and I would recommend it to everyone who needs car service/repair and off course purchase. I thank you for your service First Texas Honda!

concert guy

30 de nov. de 2014

I had been searching for a new car for a couple of weeks, and narrowed down my choices to two cars, both of which were at First Texas Honda. When I got there they only had one of them left, which was the one I wanted more anyway. After a long wait, Rod found me and took me to check out the car & take it for a spin. He wasn't pushy at all and we had a decent rapport. The rest of the staff I dealt with was also very easy to work with, which was refreshing. I didn't have to sit through any big spiel about options or extras or anything else I had no interest in. I also didn't have to argue and haggle over pricing due to their no hassle or haggle policy. The only downside was all the waiting I did, but their free Wi-Fi helped make it more bearable. Thanks!

pat.trojanek

26 de nov. de 2014

Everyone was most helpful and answered all my questions. Great communications on available vehicles. John and Ken worked together seamlessly to meet all my expectations.

PTice

21 de nov. de 2014

Michael was great. He kept me posted on the status of my special order and was as excited as I was when I picked it up. I have already shared his card with friends who are looking for a new car or will be in the near future.

lairdie

13 de nov. de 2014

Jeff took the time to thoroughly explain all the problems and let me know which ones could be postponed if I was so inclined . He was great.

nnvill

11 de nov. de 2014

This is the 2nd car I've gotten from 1st Texas Honda and both times were incredibly pleasant. No headache. Michael Foreman was great. We love our new CR-V. We will be clients for life and recommend everyone we know.

shelbywafa

5 de nov. de 2014

What can I say about my one and last visit to this dealership. Awful service all around!I brought my vehicle in for a standard oil change, break pads, and tires.I took the shuttle to and from work, traffic aside it was late because the driver was given the wrong address.Then I was never called to let me know my vehicle was ready.When I called, no one ever called me back. Wait when I walked in the door to pick it up then the service guy called to see if it was ready.I asked 3 times to have my vehicle washed which was not done.They did not stamp my card toward an oil change, instead I was just shuffled out the door.When I got in my car I notice right away something was off.After calling 5 different people did a lady in sales, who wanted my business, actually help get someone to call me.It turns out that my new tires were defective.Seriously who does that, and puts me out on the street in an unsafe vehicle.After a week does my car finally get brought into the dealership to get fixed.So a week and a half later when I picked up my car, It looked like someone had been hanging out in my car as they left their reading material in my backseat for my kids to find. Not good.I was promised all sorts of freebies and serivces which I never recieved.Unless you have time and money to waste, keep going this it the worst service you will ever recieve!!

Roy Howard

5 de nov. de 2014

A great buying experience, a great sale representative, a great deal, a great service department, and a fantastic automobile.I couldn't ask for any better treatment, attention, service than what I received at First Texas Honda.

jay66

5 de nov. de 2014

3 times' visits due to the light spread and blur of rear window tint. They have no solution and finally tear it off.4 times' visits due to the tire pressure monitering sensor. They just put more air to tires. Finally ther said to me that they found the nail and fixed it, which costs $22. Ridiculously the sensor lights still on the dashboard. Awful!I have spent the time uselessly. Now I am heading to the repair shop near my house.

breakaway

24 de oct. de 2014

It was time to trade in my 2001 Honda Accord EX-VL that had just over 182K miles. Rhodes jumped up to meet me at the door as I came in with my two sons. I explained my situation to Rhodes and indicated that I'd like to have the current version of what I bought back in 2000. Throughout the entire process, Rhodes did an excellent job and was very professional. He was aided in the sale with Jeanne, his manager, and Beau who estimated the value of our trade-in. The experience was capped off with a very pleasant conversation and signing party with Mike. I am extremely happy with my new 2015 Accord EX-L V6 and will recommend to everyone I know to buy their next vehicle from First Texas Honda. Thank you!

dpw67

17 de oct. de 2014

WiFi did not work for Mac or PC computers, while waiting in the customer service. At least, it worked for my iPhone. With a dealer with great customer service, this is unacceptable. This needs to be fixed!

lib817

29 de sep. de 2014

After bringing in my 2006 Accord for an oil change, I decided to consider trading it in. First Texas had the best price I could find for a comparable 2014 Accord Coupe & I was relieved at how NOT initimidating the environment was. This was my first time to get a brand new car! Linda & Courtney were very helpful during the trade-in process, and have since followed up with me to ensure my satisfaction. It made it that much better than I managed to meet 3 people who made me laugh and feel comfortable on my side of the desk. Thank you!

Abby O'Connell Montemayor

29 de sep. de 2014

Jacob was great!! He made everything easy and enjoyable. I would definitely recommend First Texas Honda before any other Honda place in Austin. We got exactly what we wanted through the whole process.

j.c.briggs

26 de sep. de 2014

Having shopped around to competing dealerships (both Honda and otherwise), I had been extremely disappointed that spending 10 minutes on the internet I could know more about the vehicles those dealer sales people were trying to sell me than they did. That was until we met Craig Helwig. Craig was not only knowledgable and able to answer questions about the Honda vehicles, he also knew about other competing vehicles in the market. He choose to converse with us and educate us as opposed to talk at us and try to bully.I will be happy to recommend both First Texas Honda and Craig when the opportunity arises.

Jaslehr

16 de sep. de 2014

I had shopped around for a specific pre owned vehicle and all I kept finding were problems... Until I discovered First Texas Honda. They had the car I wanted at a reasonable price. The no haggle price and customer service was so nice. I was treated with respect and care. I recommend you go here before shopping anywhere else.

Gnoonan

15 de sep. de 2014

Jake is a great asset to your service team. He has a very positive attitude, is informative, and does his best to make every service experience as pleasant as possible. He knows that I live a considerable distance from First Honda and works diligently with me to assist with appointment times, shuttle and/ or loaner vehicles, and progress reports as to the status of my vehicle.I am so pleased that I recommended your dealership to my daughter and son-in-law.Happily, they followed my advise and recently purchased a new Honda Odyssey Elite from First Honda.Considerable credit should be given to Jake for my return business as well as my family's latest Honda addition.Appreciatively.Greg Noonan

Goro2517

15 de sep. de 2014

1st time buying a car, and this place made it easy! Had been to others where salespeople are too pushy and aggressive to try and make the sale. Salesperson here was the complete opposite. Friendly, allowed me to make my own choices and really listened to what I wanted and helped me find it. Got an awesome deal! Extremely happy as great experience.

Texasccrn

8 de sep. de 2014

Great experience from the moment I walked in to signing the paperwork. I loved the no haggle pricing!! Will definitely recommend to my friends and family!

pixieandjason

6 de sep. de 2014

John's communication was spot on. There was a bit of a mix-up with the info I got on tint from the aftermarket specialist but that was cleared up, no problems.

iamjeffjack

1 de sep. de 2014

Thank you so much Justin and First Texas Honda! This was by far the easiest car buying experience I have ever had and we have recommended you to several people already. We bought in March (this review is a little late) and still absolutely love our Equinox!

Jason keenan

28 de ago. de 2014

Hamid Shah and the service manager went above and beyond to preserve the integrity and engineering that one comes to expect when purchasing a honda.

qgoboy

24 de ago. de 2014

I actually came in to inquire about preowned vehicles and that same day ended up w/ a 2014 NEW Honda Civic. I didnt expect it!

mpships

24 de ago. de 2014

Very good experience EXCEPT, I arrived at the dealership at 9am and drove my new car out at 1 pm...That's way to long, especially for a lease. I found Courtney to be very personable and helpful and very knowledgeable of the car I purchased. I don't think the delay should be associated with his performance. At least you had a good snack bar...

Jtroaquin28

24 de ago. de 2014

Linda did a very good customer service. She is friendly and have given all the information I needed in detailed. And most of all i like the figure she presented in the quotation. I just hope that the good service will continue on and on.

Adamg448

15 de ago. de 2014

I had an issue with my airbag light on. My advisor was friendly and honest. Helped me get the issue resolved in warranty. Updated me throughout the time my car was being serviced. I was satisfied with the visit.

Mickaluba

13 de ago. de 2014

John was extremely professional, helpful, calm, patient, and nice. He made this whole experience really lovely and easy. It was quick and painless, minimal waiting around. I am thrilled with my car.

lgnorman

12 de ago. de 2014

This is our second purchase from First Texas Honda in one month. Great experience working worth John and the rest of the team. We will definitely be returning customers.

ihatehonda

31 de jul. de 2014

I wish I could give ZERO stars. After a couple of months (partially due to employees ignoring issues and being on vacation), Honda has decided they are no longer interested in fixing the multitude of noises my 2012 Civic HF makes. The service advisers only return phone calls when they feel like it. First Texas Honda flat out LIES to get out of taking care of their responsibilities. HIGHLY DISAPPOINTED in the horrible work ethic some of these employees exhibit. I was literally told repairs could not be made under warranty. I take this to mean I have to wait till the warranty runs out, then PAY for the noises to be fixed. Seriously? I was also told if one of the noises was fixed (seatbelt, hello safety issue) was fixed it *might* happen again. Well, let's TRY to fix it. Nope. They weren't interested. RUN FROM FIRST TEXAS HONDA.

zamora507

28 de jul. de 2014

Great experience, will definitely recommend first Texas honda to anyone looking for a new or used car. We love our new honda fit. Thanks Justin

Chrismichael7

25 de jul. de 2014

Jay was very personable, friendly, and answered all my questions. I had to wait 45 to 60 minutes for the shuttle to take me to work, but was glad to have it available, considering the short notice for service. William was my first driver. He was nice & easy to have a conversation with. I was pleased with the short time it took to finish the work on my car. Second shuttle driver was also pleasant and talkative. I can't remember his name.

Ronaldzink23

23 de jul. de 2014

Best experience I have ever had at car dealership and I am over 70 years old. First class personnel. Great facility. Great car. I will definitely recommend this dealership and sales representatives.

homero.vergara

14 de jul. de 2014

What a super experience! We were extremely surprised to have such a wonderful experience. JoBelle was super and so was Jeremy our Financial advisor. Great job indeed. Laura was so nice to explain our upgrades and options.

Mikegravley

13 de jul. de 2014

Aaron went out of his way to make this a painless experience. He was not pushy at all and really knows the product well. He follows through on what he says he will do and is quick to answer emailed questions - even after hours.

jmrvos

5 de jul. de 2014

We had perfect experience with this dealership. Service was fast and served our needs every step of the way. We didn't feel pressured and everything was outstanding.

shavon1213

25 de jun. de 2014

All in all a good experience. The only thing I didn't care for was the little bit of push back when I brought my own financing to the table. Taylor was my salesperson and he was great. As much as I wanted the car I purchased I wanted to help him sell it. The whole thing took over a week, but it felt good to finally leave with a car that I loved.

baileychilders

25 de jun. de 2014

Jacob was extremely knowledgeable and helpful. He made my experience with you guys amazing. I've been telling everyone about your dealership. I will be a repeat customer.

John W Hawthorne

23 de jun. de 2014

We were greeted at door and Jason was called. Professional and knowledgeable. Willing to assist in anyway possible. Jeremy also was professional and knowledgeable and very helpful.

swangkee

19 de jun. de 2014

Excellent service and the time for purchase was minimal. I had chosen the car I wanted before working with First Texas Honda, who made the process easy and hassle free. this is the best Honda dealership in Austin and I highly recommend it to others.

trainerh15

11 de jun. de 2014

I bought my first car here at First Texas Honda and the whole experience has been absolutely wonderful. Michael Forman sold me my car and he told me from the get go that he would take care of me; he made car buying easy and stress free. Michael was very patient, being that it was my first car to buy and helped me with anything I needed. About 4 weeks later, my check engine light came on. I was very worried, but I emailed Michael and he called me right away to ask when I could bring the car in and he assured me that he would take care of everything. I was amazed when I got to the dealership and Michael had a loaner car ready for me to drive until the service center had figured out what was going on with my car. After a couple of days, Michael gave me a call and let me know what the problem was, the IMA battery had died in my 2006 Civic hybrid. The fix for this was estimated at $3200, which was money I definitely didn't have. Michael told me not to fret, he was going to take care of it, he just needed to talk to the Service Center manager. A day later he called and told me that not only had he taken care of talking to him, but that because I had had my car for less than 90 days, Honda was going to cover the cost of the battery and the labor. I was shocked and totally amazed! I cannot say one bad thing about this dealership, or Michael Foreman. He is a man of his word and I am so glad that I chose First Texas Honda for my first car buying experience.

Pedro7277

11 de jun. de 2014

Steve and chris u guys were great. We already are enjoying our pilot. Steve is a great person and asset to first Texas honda. We felt very comfortable with him and vehicle purchase no haggling worked great. Thanks guys

Orodelpaso

10 de jun. de 2014

I have been doing business with this dealership for the past five years. Every time I go there the employees are very professional in their demeanor and make every effort to assist with either service or a broken window. I personally highly recommend this business to anyone.

Sarah Lorraine

7 de jun. de 2014

Joe made the purchase a positive experience. He provided a thorough explanation of the process and was very knowledgeable about the brand, vehicle and features.

sonia972

2 de jun. de 2014

Called prior to making the 4 hour drive to the dealership to confirm the car was available/on the lot & does not have any damage to it, Jobelle confirmed both these things. She held the keys at her desk while I drove down from Dallas and told me if the car had any of the specific damage I was inquiring about (scratches, repainted parts) First Texas Honda would not be selling the car. Convinced this was my perfect car, I was extremely excited, I envisioned myself driving all the way back home in my new car. When we got to the dealership, we were introduced to Jacob who helped us from there on. When we got to the car, my heart dropped, this was NOT the car I expected, it was covered in damage; from the giant scraped body bumper guard to the back bumper/lift gate scratches, to the discoloration on the drivers mirror, to the stress fracture on the front bumper and last but not least, the back bumper had obviously been repainted as there were over-spray paint drips. I could not believe I had been lied to, the car would come with an additional repair cost. During the test drive, we found that the sunroof had a tendency to get stuck so that would have to be replaced as well. At the end of my experience with First Texas Honda, we were told because they're "upfront & honest" according to TrueCar, they would not be able to negotiate a better price for the bunch of lies they fed me over the phone. The whole situation is incredibly insulting. I was willing and more than ready to purchase the vehicle had they attempted to make things right; I would have bought a car that wasn't up to my expectations based on what they told me but there was no working together or customer service to accomplish that goal. I left not only disappointed in the car but disappointed in FTH, as well. At least I'm not out $30k+ on an imperfect car...

js_euler

25 de may. de 2014

Very positive experience *except* for three-hour wait to complete paperwork. That's was arduous.Winthrop and Jacob were first rate and a pleasure to work with.

Baker.india

17 de may. de 2014

As a new Austinite I am glad to have done business here. Reminded me of what Austin hospitality is supposed to be. I felt no pressure to buy but also felt that the staff cared. Thanks a lot!

Jgbecker

13 de may. de 2014

Outstanding customer service. An alternative repair facility gave me the wrong diagnosis and wanted to replace the entire AC system. Dotty and team determined I only needed a relay. Saved me thousands of dollars.

sohyunaxl

10 de may. de 2014

He is the best salesman ever. I really enjoyed to trade in my car to Honda Odessay this time which never happened before. Whenever I go to any dealership, it was too stressful instead of enjoyable. However, it was the best experience with this guy at FirstTexasHonda. He was friendly and he tried to help me even it was extra work. He informed everything I need and be patient with my kid, too. I strongly recommend this man.Thank you again.

TonieS

9 de may. de 2014

Dishonest sales person julia dale. Lied to get the sale. Returned vehicle and dealership returned my trade damaged decreasing the value of it. Dealership refuses to repair it

porporinah

3 de may. de 2014

Service was great. We had a great experience with Joe and we love the haggle free concept. We absolutely love the car and your coffee too. Thank you.

mermaid1111

30 de abr. de 2014

This was the best experience I have ever had servicing my car. The lounge is amazing, loaner cars are available and I was treated like royalty. The work was immaculate and everyone there went the extra mile to make sure that I was taken care of. It was a great experience and I am looking forward to returning.

Ryan.Hill284

21 de abr. de 2014

I was extremely happy with my overall buying experience. Justin was very knowledgeable and friendly. He went out of his way to make sure I was comfortable through the whole process. The no haggle pricing took away all the stress that buying a new car usually comes with.

hmac_tx

15 de abr. de 2014

Horrible service experiences! I have had so many things damaged on my car after having service performed at First Texas Honda. Be very careful here. Their outward appearance is nice but the service folk aren't careful. I have had a wheel rim scraped up after having a tire replaced, my center console was all scratched up after they replaced my cup holder and they do not use soft water to wash their cars, leaving hard water spots galore all over my new black car. When I brought these items to the service manager's attention, they weren't very courteous and doubted my claims.I would definitely drive across the city to go to another Honda dealership. We will not be purchasing any more cars here nor bringing our cars in for service. I cannot recommend this Honda service facility.

Kgragg

13 de abr. de 2014

I submitted what I was looking for through the U.S. News Best Price Program. First Texas Honda gave me the best quote for a 2014 Honda CR-V, and I got a call from Linda Glass. I purchased the car a few days later. There were no surprises, no add-ons, no unexpected fees, and they gave me a great price on my trade-in. Linda made things very easy, was very knowledgeable and helpful, and I would definitely recommend Linda and First Texas Honda.

Jenoble1

9 de abr. de 2014

Salesman, Jacob Baird, was awesome. Will definitely buy another car from him and First Texas Hona. Best experience buying a car I've ever had. Already recommended dealership to all my friends.

NeilEverett

7 de abr. de 2014

I brought in my previous Accord and I was given a very reasonable trade-in value for it. The thing I liked the most about this dealership was that they start with their price dropped to as low as they'll go, so you don't have to worry about playing any of the typical purchasing games. When I evaluated their pricing through independent services, they consistently came up as "fair" to "good" for the market value. so it's the way to go if you want to buy a new or used Honda. Also, their facilities are pretty impressive.

Franciscobc

2 de abr. de 2014

Completely satisfied with my purchase! The customer service was great and the Honda product specialist were very professional and friendly. I definitely recommend this dealership!

oscar mendez

31 de mar. de 2014

a great option was for me to drive 60 miles to get to this dealership and it was a good choice for me and for my family.

19pamela82

29 de mar. de 2014

First Texas Honda was the best dealership and best car buying experince I've ever had. From the time we walked in the door until the time we drove off of the lot. We really enjoyed the no pressure and family feel of the dealership. Our saleman, John F, was awesome and made our decision on buying from First Texas Honda an easy one. I hope that next time we buy another vehicle John can be our salesman again. We were so impressed with the dealership my husband is actually applying to work there. Thank you First Texas Honda!

Funjodie

27 de mar. de 2014

From beginning to end my experienced was relaxed and pleasant. Not one person I dealt with tried to "sell" me anything. I would strongly recommend going here to anyone.

caseyelk

25 de mar. de 2014

I was very pleased with the overall process of purchasing the new car. It took several hours but that is expected and everyone was friendly and helpful. I liked the simple no-hassle process and would certainly recommend the dealership to others. I enjoyed working with Jerome and would not hesitate to work with him again.

anndenkler

23 de mar. de 2014

The engine light is still on, but Mead was such a good listener and easy to work with, we know it will get resolved. What an asset for your company.

ahenry324

23 de mar. de 2014

The service reps were very patient and helpful in identifying a mysterious door lock problem that only occurred in hot weather. They repaired the door lock problem while I waited and before my car's warranty expired.

sidneycarroll

21 de mar. de 2014

Everyone I worked with or met at First Texas Honda was welcoming, genuine, and professional. I did not expect to enjoy the car shopping and buying experience, but I truly did, thanks to the quality of the employees at this dealership. Joe Reyna went out of his way to meet my needs, and he helped me understand what was the best course of ownership for me, and why. I am thrilled with my new Pilot and the accessories and extra coverage which we selected. Thank you Joe, Justin, and First Texas Honda!

Morrill_06

21 de mar. de 2014

Best dealership I have ever been to! The people are amazing and the prices are unbelievable. Thank y'all so much for everything. An amazing experience I will never go elsewhere to buy again.

momo506

20 de mar. de 2014

Jacob Baird is everything I look for in a sales person. He is extremely professional and knowledgeable. Also honest and friendly. Excellent service I'd recommend to anyone!

Sabra B.

19 de mar. de 2014

Michael Forman, my salesman was excellent at listening to what I wanted in a CR V and came up with it! He was very courteous and knows his way around the dealership to get things done. Great experience, and he was a joy to work with. It helps that he has an awesome product to sell so very well!

Efish57

18 de mar. de 2014

Steve was awesome. My wife and I had started shopping some time ago for her new car. We met during our first visit, but we weren't quite ready to make a purchase yet. Steve kept in touch with us and once we were ready, he made it so easy.

hhhii

15 de mar. de 2014

Best car buying experience of all time. Brandon had all the specs, gas mileage, etc., on Volvo we purchased for my daughter. Seems like you are visiting someone's home, and they even invited us to a party this weekend with a live band!! Highly recommed these guys, awesome job.

PResta

15 de mar. de 2014

We have been customers of First Texas Honda for twenty years and it is not only the quality of the Honda cars but also the very excellent service we always received at First Texas that keeps us coming back to this dealership.

davidbarrowjr

12 de mar. de 2014

I purchased the CRV I had been leasing. Shawn Knodel handled the transaction very well. He was very pleasant and explained my options clearly. I was pleased with the service.

teodulog

12 de mar. de 2014

Everyone was very knowledgeable and attentive. No haggling was a major plus... All around it was the best car purchase experience I've had to date!

lamho

11 de mar. de 2014

Staffs were very nice. The waiting area is excellent. Service was the best. This is the best Honda dealer I have ever visit. Very nice

Kellyrock512

9 de mar. de 2014

Armando was super polite and the work was done in less time than he quoted. The coffee bar was comfortable and a nice place to wait. I was also pleasantly surprised at the price. The last time I got an oil change and tire rotation (somewhere else) it cost me $5 more and I had to wait in a stinky, uncomfortable waiting area. This was a much better experience! Thank you!

99accord

7 de mar. de 2014

Jack is always great to work with. I really appreciate the loaner cars, too. It makes leaving my car there to be serviced much easier.

isgeddie

4 de mar. de 2014

Richard was fantastic!!! He was knowledgable and accommodating as we were coming in to look, not buy...However, after I did the test drive I knew it was time to trade in the 2008 Pilot for the 2014 Accord V6. Once we returned with the Pilot things started moving, however they seemed to grind to a halt with finance. I felt sorry for Richard because it was out of his hands and he could tell we were getting antsy and hungry. He made every accommodation he could. In the end all was good and I drove away with my car.A big thank you to Richard for all of your time during the sale and your time teaching me how to use the system in the car.

tdielmann

3 de mar. de 2014

Great service from the very beginning. No games were played with the price and had a great overall experience. Would have liked for the dealership to have filled the gas tank up before I left the lot though.

dsoltes

3 de mar. de 2014

Everything was quick and easy. The vehicle was presented well and the explanation of the features was clear. The Accessories Manager explained what was available and showed the pricing in a very professional manner.

DottieMorales

28 de feb. de 2014

I am extremely satisfied with the service at First Texas Honda. When I arrived to have my vehicle serviced, Teresa was already expecting me and knew exactly what I was there for. Also, she already had a loaner vehicle ready for me. All the staff at First Texas Honda are very friendly and helpful. Thanks First Texas Honda!

jpronline

22 de feb. de 2014

Jason has a really great low key approach. He allowed the car and the customer experience to sell themselves without making us feel pressured into anything. Great car, great service.

sxyshybebe

20 de feb. de 2014

Steve was very wonderful and patient with us. He been an absolute helpful and excellent Agent to work with. Thank you for help choosing the right car for us.

joethron

15 de feb. de 2014

Quick and painless purchase, the car I for runs perfectly and the person helping me ran me through everything about the vehicle. I'm glad I came to first texas honda.

Klansdowne

14 de feb. de 2014

John was very helpful in with all the questions I had about the car I was interested in. Not only did he help me get a lower price with the Apples to Apples program but he was prompt and informative with all the information I needed and then some.

Mark512

8 de feb. de 2014

A great experience. Andrew is a really good guy and a was very helpful! I would highly recommend buying from them and will tell my friends this.

a_lefner

5 de feb. de 2014

Christopher, Jeanne and Karl all were super amazing to work with. They worked as a team to get me everything I wanted in my new car!

gohorns

1 de feb. de 2014

Jason did a great job, no hard sale. Laura worked with my daughter to get her the options she wanted and had a wonderful presence.

markp12z

31 de ene. de 2014

Great sales experience, quick and painless. Steve walked us through it all and we left with a smile on our faces and a nice shiny new Accord.

j_uptmore

31 de ene. de 2014

Jake was extremely nice and helpful. I need new tires and he gave me different options and estimates. I decided to do some price comparisons before purchasing tires. He was completely understanding about this. I didn't feel any pressure to buy right away or to buy through Honda. Jeff Smith helped me a little at the end of my visit. As a manager, he was able to give me a better price on the alignment if I brought it back to Honda after purchasing tires elsewhere. I was very pleased with my experience at the First Texas Honda service department.

Hvactim

29 de ene. de 2014

I like this dealer's service department much better than the one in Round Rock. Caleb was flexible, knowledgeable, and understanding. I will definitely return.

dcbrewe

26 de ene. de 2014

Great customer service! Spot on with my request, very detailed and knowledgeable. I would definitely recommend seeing richic for your auto needs, oh and there's a nice coffee bar.

Araustin02

22 de ene. de 2014

Chris was very helpful. Car service can be pricey and time consuming. Chris did all he could to soften the blows and give me the information I needed to make an informed decision about the repairs.

Susanhmc

12 de ene. de 2014

From start to finish, Jake was engaging, friendly, and professional. The valets were very professional and friendly! Also the servers at the coffee bar are super friendly and accommodating!!! Outstanding service!!!!!!

Runes_mom

10 de ene. de 2014

Thank you letting me tell you how great both Jason McEntire and Jacob Baird have been in assisting me with my new car purchase. I have never done this before so the experience was all new to me. They both were so kind, knowledgable, professional, welcoming & helpful. They made evy part of the experience as comfortable as possible & they both were also so patient with my 9 yr old son. I could not have asked for a nicer team. They also made me very comfortable in the fact that they will be of any help even after the sale, if for any reason that I may need their assistance again, they are there for me. Hopefully I will not need their assistance for a long time but it's nice to know they are there. I will definitely give them my highest recommendation to anybody I know that needs a new car. Actually, I already have. My boss at work is soon to be needing a new car for her husband. I told her how great my experience was & what a great deal we got with your $750 discount this month for buying a new car & the great 0.9% interest that we received! hopefully she & her husband can take advantage of that as well. I give both Jason McEntire & Jacob Baird 5 stars for their efforts.

Austinite

6 de ene. de 2014

Comments to dealership:I am disappointed to leave such a negative report, but my experience with your dealership stands in stark contrast to the positive experiences I have at every other business in Austin. I am in the middle of a life crisis. I had to leave my home of 7 years, replace my car and all of my belongings, and find a new place to live within a short time span. I have never felt so taken advantage of as I do by my experience buying this car. Had I been treated this way at any other point in my life I would have walked away, but I did not have the luxury of time.1) Lack of engagement and empathy: From the moment I walked in the door, the salesman, John, clearly communicated with his non-verbals that didn't want to sell to me because I was buying a used car, but he worked with me because no one else was available. He showed no empathy for my situation even when I shared it with him - he didn't even respond or comment at all. Not even an "I'm sorry to hear that." Every other employee I have interacted with at a business in the Austin area, from the hotel I've been staying at to the minimum wage clerks at the grocery and drug stores, has had at least a word of comfort and caring when they have learned of the challenges I am facing. When I asked about the $25 gift card on the website while waiting during the paperwork of buying the car he said I could print it off and he would honor it. This is after I had already agreed to buy a car, financed by your dealership - I was stunned that he was so unwilling to be helpful and so emotionally closed off.2) Pressure: I was clear from the beginning that I was pre-approved by my bank, that I intended to buy an older Honda Civic or similar in the next 48 hours to replace mine, and that I wanted an overview of what was available. I said I wanted to spend $5-15k, and preferred to stay on the low side and that I wanted something that would hold it's value for 6 months because I'll be moving to a city that is not very car-friendly and I would have to sell it. He pressured me into telling him how much my bank approved me for ($20), then started telling me about the available cars in the $12-15k range. I said I would like to start at the low end and work up, and had to ask several times to learn about cars under $10k. He wouldn't just show me the computer screen or outline what was available, he just kept suggesting cars at the top of my price range.3) Responsiveness: He was responsive and answered my calls and was able to reschedule when I was off schedule (from signing a lease for a new place to live). He also called me when another client came in to purchase a car unplanned and he needed to adjust his appointment with me. I appreciated that at least, but nothing else about my experience could possibly be framed positively.4) Lack of transparency: Though he did make sure I saw the scratches on the car in the daylight before buying it, several things were not transparent. For example, I have a 725 credit score, and was pre-approved with my bank, but the car I bought had higher mileage than my bank would accept. I was willing to finance through you, but I received no information about that process. He literally would not tell me which bank my loan would be with. If you look at several different banks, why didn't I see several different loan offers - one from each bank? He also could not explain why my interest rate was so high, and tried to compute simple interest to show me that the difference between my bank's interest (2.7%) and the one he was offering (6.7%) would only be a total of $1000 over the month of the loan ($5/month). I am insulted that he would think I don't know how compounded interest works. I used a bankrate.com calculator on my phone in front of him to show him that the difference would be a few thousand dollars and $40/month. Insulting. It concerns me to know that people from our community in much worse/more permanent situations than me would not even know the difference and would take on more debt than they can afford. I am ashamed to have you operating in our community.5) Outright dishonesty: The worst part of the entire experience is how John reacted when saw that I had a lien on my car that I was trying to trade in. I bought that car with $4500 cash (actual dollar bills) in 2006 and have driven it without putting a lien on it since (of course, he had to insult me further by telling me that I must have bought it with a vehicle buyers check, though he just said, "check from your bank that's the same as cash"). I am actually incredibly financially savvy, and have paid cash for every vehicle since this one because of the crisis I am in. I have also been divorced and couldn't find the title where I thought I had left it. So, when he said that there was a lien on it, I was shocked and said that it had to be a mistake. I asked if it could have been my ex-husband's truck coming up on my credit report, though that is already paid off, and he said he would check. He never gave me an answer either way and he never showed me the paper that outlined the lien. I asked what I needed to do to get a new title and he rattled off some directions on his way out of the room. I asked what would happen if I couldn't get it in time, and whether the 72 hours I was allowed to produce the title included the weekend. He said it would be enough time, that I could just go next week to the title office on Parmer Lane and pay $5 and they would give me a title right then and there. I asked what would happen if I went to the title office on Monday and they couldn't get me one in time or even at all. He said that it should be enough time, but that the trade in value would just be charged to my credit card. I should not have had to work so hard for that information. We proceeded with the purchase order and moved to the final paperwork with a sale price minus the $760 value of my trade in (yes, the one with the lien on it). Then, when signing the final paperwork with Nathan, I demanded to know what supposed lien was on my car or under my name so I could do something about it. Nathan was surprised and made a phone call, then called John in. Finally I demanded to see the paper they were referring to so I could see who thinks they own my car. It was the credit union I belonged to and had joint accounts in with my ex-husband, so there is actually a chance that they do have my title, though I still hope it's an error (I will be calling them first thing tomorrow morning). John was perfectly content to let me walk out the door without knowing that someone is reporting a lien on my car. He was happy, knowing the life crisis I am in, to send me on a wild goose chase to try to get a title for a car that someone is reporting a lien on, without even warning me that I was up for that battle. And he knew full well that I would not have the title back in time and you all would be charging my credit card in place of the trade in.I am not sure what you can do to regain my trust, but I can assure you that I will be warning my many friends and colleagues not to visit your dealership. I loved the idea of a no haggle dealership. I have 3 brothers and every one of them works in a Toyota or Honda dealership and I wanted to brag to them about how awesome your business model is. It is bad enough that I have had to replace all of my belongings and start my life over, but being preyed on by a salesman at a local business, especially one that purports to be transparent and fair, really has hurt my faith in humanity. I feel betrayed and taken advantage of, not only as a purchaser of a vehicle, but as a long-time member of the Austin community, and as a human being. I will still be extremely busy during this transition time, but I switched my answer to "yes" I would like to speak with a manager because I felt like it was inappropriate to leave such scathing comments without being willing to speak with someone who could attempt to rectify the situation.

56figaro56

5 de ene. de 2014

when getting my car serviced I ALWAYS want to work with Trudy. I find that she is trustworthy, cares about her customers, explains why and what needs to be done. When she says it will take X amount of time she is spot on.

dchimera8

2 de ene. de 2014

It was no surprise that I had a positive experience at First Texas Honda. This was my 3rd Honda & they have all been purchased at this dealership.

hazem278

29 de dic. de 2013

Brandon was very friendly, honest, and comfortable to work with. He made sure everything was clear during the purchase process. He came across as a friend or an expert, not a pushy sales man. I really like my experience at First Texas Honda & I would definitely recommend it! Thank you

Snyder1210

28 de dic. de 2013

Thanks to Jason McEntire for making my buying experience such a pleasure. I shopped at several different places and Jason was the kindest salesperson I worked with. I also got the best price - without haggling - thanks to First Texas honda

stevecochrane99

15 de dic. de 2013

These guys were way better at customer service than the other dealerships I went to. They have a flat price, no-haggle policy and the salespeople don't work on commission, so they were really patient and not at all pushy with me. If their prices were higher than average with the no-haggle policy that would be one thing, but the car that I eventually bought from them was priced even lower than the "fair market range" on Kelley Blue Book, and that price was listed right on their website so I knew I was going to get a good deal before I even set foot in the store.

Dsorrells

15 de dic. de 2013

Came in Saturday morning, 12-14 for an oil change. It was very busy. Took only 1 hour. Everyone (and I mean everyone!) was super friendly and helpful. It was actually a nice way to start my day. I will never go elsewhere for service on my Honda!!

huner

10 de dic. de 2013

Great process from start to finish. Love the easy no haggle model they offer. I would reccomed this dealership to my friends and family anytime.

Ironhead71

6 de dic. de 2013

The service was great, Andrew was really nice and the dealership is wonderful. This is our second Pilot purchase from First Texas Honda, there should be more in the future.

wearetaylor

4 de dic. de 2013

Greg was excellent to work with, and had a great sense of humor. He answered every question we threw at him. I look forward to working with him on our future Hondas.

szalaznick

2 de dic. de 2013

My experience was more than amazing for me. This is the very first New car I have purchased and was dreading shopping for a car, but Merridyth was so wonderful. She was genuine and made me feel so comfortable. My boyfriend and I can't say enough about everyone we encountered. I have been raving about y'all since leaving there. Thank you so much!!!!

joelance

22 de nov. de 2013

Customer since 1996. Purchased a total of 6 cars for personal use. All have been service by only First Texas Honda because they have always taken care of us. No bad experiences.

dswitzer1

21 de nov. de 2013

The "No Haggle" pricing was an excellent experience at First Texas Honda. We would highly recommend that someone looking for a Honda in the Central Texas area visit First Texas Honda.

mkattawar

20 de nov. de 2013

I have been a First Texas Honda customer since 2008. I will have to say that this time Garrett and Jack did an amazing job at customer service. Thank you as I will return next time ... thanks to you both!!!

hurleyann2010

17 de nov. de 2013

We originally went in to purchase a used vehicle, we even put down a deposit to hold the vehicle. After thinking about it for a day, we decided to go ahead and purchase a brand new vehicle. Andrew was very patient with us and and never tried to rush the purchase. Every question we had, he helped us and explained everything. If we left a message, our phone call was returned within five min. We would definitely go to First Texas Honda again for a new vehicle, and tell our friends to go.

dixiekay

16 de nov. de 2013

There was an atmosphere of professionalism and friendliness from all those people with whom I came in contact. They were all willing to answer any questions I had and were gracious in doing so.

Yunsh69

14 de nov. de 2013

It was very i e to have a complemently car while my car on service.And great opportunity drive other model..Service was also very good.

Docnrock

14 de nov. de 2013

Fabulous customer service! I love the new location!! Everyone was smiling and happy and made me feel very welcome.the car wash was such a nice touch.

Susanhmc

9 de nov. de 2013

Chris was engaged, friendly, and everything was ready to go ( loaner). The car loan department was engaged , efficient, and friendly. The valets were so polite and friendly too. When I called to bring in my car, David was excellent as well. He got me set up with a loaner and when I arrived , it was all set up. My car also is working beautifully- they found the cause of the squeal. I have come back for years to First Texas because of the outstanding customer service. ( I live far south) And it's amazing. It's still excellent after all these years!!!!! And I trust that my car, which I love, will get quality service.

elgatto3

2 de nov. de 2013

Trudy got my car fixed and was wise to know that she could use my extended warranty to get my caliper and tire pressure monitor system fixed at just my deductible price, was timely in getting service done and calked me back after a initial inquiry by me. Once she knew my car was not going to be ready in one day she set me up with a loaner car. I did try the loaner bike at first to go for lunch but when I returned my car wasn't ready due to the brake caliper problem, the valet service is an added touch of service that allows the service directors to do their job of getting your car fixed ! Thanks guys!

kevinbailey444

1 de nov. de 2013

Great experience. The two guys I worked with were fair and honest. They even stayed after hours to assist since the skies opened up and droppedabsurd amounts of rain.

MarkWilk

24 de oct. de 2013

I found my experience with First Texas Honda (FTH) to have been a good experience. I was looking at a trade-in of my Civic and an upgrade to a 2014 Accord EX-L. While I had pricing from other dealers in the same range of $27,000, First Texas offered a simple no haggle price that rivaled competitors without having to argue of a few dollars. They gave a good price on my trade-in and overall everyone was very polite and pleasant to work with. I had a few small issues with tint and paperwork after my purchase and everything was fixed with FTH without issue. I have to give Chris a big thank you for making the final part of this experience great. I love my new car. When I get my Ridgeline replaced next year, I will be returning will be here...

aleashas

15 de oct. de 2013

I have had very aggressive and pushy experiences at dealerships before and this was completely different. I loved the complimentary coffee and snack bar and could definitely see the benefit of the kids play room. Everyone was very nice and helpful. 5 star, seamless experience all around!

cabinboywhitefang

4 de oct. de 2013

Service advisor was very attentive to my needs, and the service was performed in a timely manner. The waiting area is very nice and comfortable.

fsuparker

28 de sep. de 2013

I have never received the level of customer service that Paul delivers in every encounter, at any other place of business. I would recommend Paul to anyone, and will continue bringing my car in as long as he is at this dealership.

Mstebleton

24 de sep. de 2013

Great experience from Janell in sales to Mike in finance, everyone was very friendly! I will definitely be back for not only any services but future car buying!

Gigi_ATX

17 de sep. de 2013

We purchased our 2013 Honda Pilot from Joe Reyna at First Texas Honda and thus far this was the best car buying experience. Working with Joe Reyna was no pressure selling and very knowledgeable sales person. He answered all of questions and was very responsive to our follow up calls. We highly recommend Joe Reyna and First Texas Honda when purchasing a vehicle. We will buy here again!

emie_rendon

17 de sep. de 2013

I came at the busiest part of the day & the service department got me in & out in the time frame they gave me. Super satisfied.

dossie

13 de sep. de 2013

i have brought 4 Honda"s during my 46 yrs in Austin Texas. First Texas Honda has always been my first of Honda Dealers.. I would'nt go anywhere else to purchase a car. Love my First Texas Honda..If I ever need another Honda I would love to have Tyler Pelham sale it to me. Tyler made my purchase very enjoyable.. Thanks Tyler for choosing me as your Customer.

sidneycarroll

3 de sep. de 2013

This dealership had created a professional and efficient environment. They seem to be respectful of the customer's time in the service department. Also, the ability to reserve a loaner car is a game-changer. Although my service station mechanic might get the repairs done for less, the convenience and professional nature of First Texas Honda's current system makes up for this difference in cost to me.

gregorylee

30 de ago. de 2013

Chris made sure we looked at all the models that we thought might suit our needs.He assisted us until the dealership closed when had a late afternoon appointment.

megangay

23 de ago. de 2013

Everyone was very friendly and professional; no hard sale tactics; great selection; competitive pricing; decent trade in offer; dealership facilities are excellent - cappuccino! Great job!

KWLawson

22 de ago. de 2013

While we were waiting to get our 2007 Honda CRV serviced, Tim basically helped me entertain my two kids after they ate donuts at the coffee bar. He showed us some of the cool new features that are currently available on cars in the Honda line up. Tim was very helpful and when we return in a few years to purchase an Odysey van, we will certainly ask tim to show us all the cool new features available at that time.

beckner

22 de ago. de 2013

Service was excellent and much faster than expected. Clear explanation of work that was done.Wait area for customers was nice, many seats where one could work without distraction, and excellent coffee. Car wash was nice perk.

Javoperez

22 de ago. de 2013

This was the best car buying experience I have ever had. Thanks to Alan and all the staff. I will definitely come back to purchase other vehicles or service requirements.

chrisrubin

21 de ago. de 2013

The following is what most impressed me with First Texas Honda: their efficiency (they are most accommodating in arranging an appointment and do the work quickly), ability to answer all my questions and explain everything clearly, the facility is exceptionally clean and well-appointed, they offer a ride as an alternative to waiting at the dealership,they have a nice section in the dealership to buy accessories, etc. (I got a great sunshade made for my FIT)thrilled that they wash my car for free at each service trip!!!! (never had a dealership do that in the past)

poverbaugh

16 de ago. de 2013

Bought my car (2003 Honda Civic) from First Texas about 8 years ago and have had a great experience with the sales and service personnel every time. First Texas Honda is a first class operation!! Thanks for your ongoing support.Sincerely,Philip Overbaugh

jwilks

11 de ago. de 2013

I had a very satisfactory experience. The only thing I didn't like is the price. I used a coupon, but still paid $43.00 for the oil change. The coupon only covered rotating the tires. I almost bought a Toyota. I liked the fact that Toyota offered to service a new car for free.

susanross10

8 de ago. de 2013

We are a two Honda family. However, I am the one who brings the Hondas in for servicing. I ALWAYS request that Little John be the technician to service our Hondas. No one else will do. He does an excellent job of taking care of our cars.My Honda Civic is now 10 years old. I have told Little John that he is going to have to keep this car running for at least another 10 years because I could not bare to part with her. She is like a best girlfriend.You can drive a car, or you can drive a Honda.Thanks John and Little John for another great experience!Susan Ross

killamfamily

3 de ago. de 2013

Customer service is excellent from the moment you drive in to the moment you drive away. The staff work hard to be friendly and courteous, and to explain what will be happening with your vehicle service. I appreciate the free loaner vehicle option, which we have used several times when our vehicle will take more then just a few hours. Overall we are very satisfied with First Texas Honda!

cm7059

1 de ago. de 2013

The 100K service experience was rated great because the service associate told me upfront what it involved, and how long it would take. And, he was right (rather than down playing the details or the wait time).

ttran4400

17 de jul. de 2013

i went to First Texas Honda in 02/2013 and purchased 2013 honda accord for my daughter from Christian Mancheno/Saleman. The guy not even show up to deliver my new accord and i have to deal with un-pleasant people there. The bottom line from my experience with First Texas Honda are....-lack of product knowledge-unprofessional-deliver body damaged vehicle without make you aware of the damaged-my gas tank was near empty when i pickup-after my purchased i have several minor amaged to my accord were...side window panels were cosmetic defect, the state inspection sticker was peel off from the windshield, the lane watch camera image is out of focus and rainy pixels (i brought the car in for the service and was told need to contact with the honda regional tech support) what the heck? and i was asked to bring again for them to compare. At this point there is no solution or at least First Texas Honda make me feel that they are jack me around. I am dealing the issues with Honda Corporate now waiting for the out come. I just dont have time to play game with them.-i will sale my honda and will never look back if they dont try to resolve with me. I will ask all my family members, friends to boycot honda products and First texas Honda.BTW, I just find out First Texas Honda have lot on un-happy customers post on yelp. The owner should get rid all the dead wood there if they want to gain the market back.Thomas T.

jftm

21 de ene. de 2013

I am impressed by Brittania's McNair's knowledge about the car I wanted and her sincere interest in getting me exactly what I wanted -- and nothing added on that I didn't want. Once I choose the car, she kept me well informed about when my car would be available and didn't pester me with too frequent communication. The whole approach to selling cars at First Texas is refreshing -- I wouldn't have put off shopping for a car so long if I'd known beforehand how much I'd enjoy the experience with them. None of the bogus "Well, I need to go see a manager" stalling tactics -- I got the car I wanted at a great price with good value for my trade-in and no irritating haggling. I love my Civic and can't honestly say I've ever enjoyed the car-buying experience until First Texas!! When you go, see Brittania -- she's a superstar!!

dadam032

5 de ene. de 2013

Honda was one of 3 cars that my husband and I were looking at to buy. I was very impressed with Winthrop and his professional, personal touch with the customer. He is very knowledgeable and assisted me in picking out just the right CR-V. He is humorous making the customer feel at home and not a pushy salesperson. I will definitely recommend him to my coworkers, family, and friends.

Stephatx05

19 de dic. de 2012

I originally had gone to see Karl in the beginning of December and was completely sold on the car, the pristine condition it was in considering it was a used car. At the time it was my first dealership and test driving the vehicle and decided to keep looking. At the time, I had given up on the idea that I would purchase the car but 2 weeks later I returned and could not be any happier. I saved money on the car, Karl went above and beyond in helping me get financed and the whole package. I am extremely grateful and HIGHLY recommend this dealership. Merry Christmas to me and my 2007 Acura TL :)

crapsou

13 de dic. de 2012

Elliot sold me a damaged car saying "clean Carfax" and never mentionned the accident on the car a couple of years ago (present on the Autocheck report).I lost a lot of money, but I could have killed myself in an accident with this car.

Bgodbey3

25 de nov. de 2012

Blair Brown thank you for your excellent and professional customer service and my wife loves her new car! I have never seen her so happy! First Texas Honda thank you for such a great salesman who made us feel welcome the second we walked into your doors. This guy is a asset to your company and we just could not ask for a better salesman. First Texas Honda means what they say when it comes to no haggle prices and we got my wife's car at exactly what we needed it at and we also got 0.9 interest rate with Honda finance and they gave us a excellent trade in value on our car. I will definitely be sending business your way. Sincerely, Blake and Tanya Godbey.

hisoftexas

3 de nov. de 2012

One of the worst experiences I've ever had at a Dealership! Theses people are snake-oil salesman. What good is setting up an appointment to buy a vehicle when 5 minutes before you arrive for your appointment they call and tell you they've sold the vehicle to someone else. Then, they tell you they have other vehicles you might like. The old "bait and switch". They love to push that they are a "Family owned business".I would hate to be a part of that family....

Felipe G

8 de ago. de 2012

After totalling my first 2011 Fit (which saved my life), I had to come back to Honda and to Tyler to get a new one. How could I not, after being the safest car I've ever driven and the friendly and extremely helpful hand of Tyler. The whole agency seemed great tho but my sales guy made my car shopping experience extremely easy and pleasant.Thanks First Texas Honda!

pbjoiner

24 de may. de 2012

Linda was friendly and forthright. She sold me my 2012 Insight despite the fact that her boss didn't want to sell. I got an enormous trade-in on my 2006 Insight to boot so the price was below low.

atx_fit_2012

12 de abr. de 2012

I went to First Texas Honda because my family has bought cars from them for more than 20 years in total we have bought 5 cars from them. So I was trying to be loyal to a local company. I bought a new 2012 Honda Fit. Price, They say they are a no hassle dealership. That means you pay what everyone else at over dealerships pay. My opinion it's a joke to call your dealership no hassle really. I paid the same price as 3 other people who bought there Fit's at other dealerships. People, The people were nice by the most part. 2 things bothered me. The first was when I was signing all the paperwork. They try to get you to by protection plans. They try to make you feel like a idiot for not wanting it. But instead it made me feel like the Honda warranty did not cover anything. I read the warranty, don't believe the hype. I checked and the commission for this very high. I bought a Honda for the quality and they had me second guessing it in the final minutes. The second was they forgot to get me to sign a warranty form. I had to drive back, but it could have waited till my accessory appointment 3 days later.Accessories, Honda accessories are way overpriced. The center console at the dealership was $450. I bought it online for $180 and installed it myself. Took 30 minutes. The dealer said it was expensive because you had to disable the airbag in the set to install. That is a lie. I found that most Honda accessories are 2 to 3 times the OEM price you can find on the web. My opinion is buy them online and install yourself. The Car itself, I love my car, the Fit is a great car for the money. My only complaint is with the detailing the dealership did when I had the window tinting done. They used way to much Armorall on the interior and tires. I spent a week wiping the oil off me and my interior. I am not saying my experience was bad, it just could have been a lot better and I expected a lot more from them. Before I bought this car I would have said we buy all our cars at First Texas Honda. Now I won't be as loyal. Just dissapointed

Ric2fly

18 de dic. de 2011

I was just going to "look" at what Honda had for 2012 and found the right "fit" in a FIT! Andrew and Tyler knew everything there was to know about the Hondas and were professional and personable. I honestly felt they had my best interests in mind during the afternoon. That was a FIRST for me in a car buying experience. The finance manager was awesome! I cannot believe that buying a car could be such a positive learning experience!

danturt

25 de ago. de 2011

A seamless experience for a newbie buying a new car. The staff was friendly and I didn't feel forced into anything. They were very willing to help me get acquainted with the car when I bought it.

zlux

25 de ago. de 2011

This was by far the easiest car buying experience I have ever had. I began my search on the internet. After perusing First Texas Honda's website, I determined that they had several cars, both new and used that interested me. I sent an e-mail inquiry and I was put in touch with Justin. Justin was extremely personable on the phone and was willing to answer all of my questions. When I met with him in person, he helped me narrow my focus, and we took a 2011 Fit for a test drive. Justin did a great job explaining all of the great features of this car. He was extremely knowledgable about Honda vehicles, and his enthusiasm was contagious. After taking a test drive, I knew it was the car for me. The dealership's "no haggle" price strategy is very straightforward. I knew the price going in, and I didn't have to play any games. I took advantage of the very low interest rate offered by Honda, and I am now the owner of a really nice car!I would also like to mention Jennifer Schull. She was brought in to give the dreaded obligatory spiel about all of the extra stuff that the dealership wants to sell in addition to the car. You can probably tell that I am not a fan of this portion of the car selling process. Well, I have to say that Jennifer was amazing. She had a non b.s. approach that was truly refreshing. She explained all of the accessories and extras that I could add to car, if I so desired. There was no pressure, and she made a compelling case for the items that were offered. I even bought a couple of things! Jennifer is a cool chick, and a real asset to First Texas Honda.

jarosenblum

24 de ago. de 2011

I *highly* recommend this dealership. I recently purchased a 2011 Honda Fit from First Texas Honda. This is the second vehicle that I've bought from First Texas and I've been pleased with both the vehicles as well as the service that I receive from First Texas. Their sales team provides great assistance without making the customer feel pressured to buy. At no time did the sales associate try to up-sell needless accessories--which is a real plus in my book--nor did they try to play any games. After the sale, First Texas continued to give outstanding service. Their service team has consistently gone the extra mile to make sure that that my car is taken care of and I've always felt treated fairly. Thanks y'all for making my car buying and maintenance experience a positive one. I look forward to seeing y'all move into your new digs and will be bringing my Fit in the future.Great Job!

gwarner2

19 de ago. de 2011

I definitely would not recommend First Texas Honda for sales or service. While the buying experience was satisfactory, the salesman continuously reminded us of the "free services" that First Texas Honda provided. The salesman stated over and over that they would provide "free oil changes for the life of the vehicle". No caveats were stated by the salesman at that time. When we came back for our "free oil change" we were told that we would have to purchase another service to get the free oil change. They tried to sell us a tire rotation service (even though the vehicle had only 6,000 miles on it) for a ridiculous price. When I questioned Andrea, the General Sales Manager about this, she was very rude and condescending and stated that we signed a document that stated that the "free oil changes" came with the purchase of another service item. We did indeed sign this document during the 50 or so documents that we had to sign at closing but this was never reiterated in a way to insure that the customer understood. All we got from the sales staff was "free oil changes". Andrea also stated that this had been a problem in the past but that they had not addressed it yet. Andrea's attitude and lack of management skills ensured us that we would not be buying our next vehicle at First Texas Honda.

rfums2004

8 de ago. de 2011

First Texas Honda has a no-haggle price policy where I didn't have the games of the salesperson going back and forth to the manager to make a deal. The salespeople aren't paid on commission, so there is less stress in making a sale. I enjoyed my experience at First Texas Honda and would recommend it to anyone.

Susanz

29 de jul. de 2011

I came into the store knowing exactly what I wanted and how much I wanted to pay. The buying process was very simple. The best part of our sale has been the service! Our salesperson was over the top with courtesy and kindness. Even finding a power cord to charge my iPhone while we waited.

phd4tx1

26 de jul. de 2011

First Texas is a no-haggle dealership, so it's price on a Civic we recently bought was not the best I could find, but considering the purchase was for our daughter, the price was close enough to take advantage of First Texas being local and providing some maintenance incentives long term, such as some routine servicing for free. In the internet age, no-haggle isn't the incentive it used to be because it's relatively easy to shop price quickly. But First Texas is convenient and service-heavy. Representative Tyler Pelham was informative, candid, straightforward, responsive--and a pleasant guy! With Hondas in great demand, some dealers can easily dismiss customers with minimal attention, because the cars will move regardless. First Texas and Tyler got my commitment because it was important to have a dealer my daughter would trust and use.

mackline

30 de jun. de 2011

My husband and first went to a Nissan Dealership to look at the Rogue. We bought an Altima from this same dealership two years ago, and expected to be treated with respect since we were repeat customers. This was not the case. We were treated horribly. We decided to go to First Texas Honda becasue I knew it was close by, and I wanted to check out the CR-V. My expectations were not very high, as I knew nothing about this dealership and just left another one feeling terrible. Joe was our salesman and he was able to knock the large chip off of my shoulder immediately. He explained the "no haggle" philosophy of their dealership, and it took an enormous amount of pressure off of us. He was kind and polite, and extremely knowledable about the vehicle. He made us feel like valued customers from the minute we walked in the door, and continues to make us feel like valued customers even after the sale. I am very happy with my purchase, and very happy with who we purchased from. As long as we live in the Austin area, First Texas Honda will be our dealership.

JWW43

26 de jun. de 2011

I was greeted in an extremely friendly manner and all questions I had about the vehicle wereanswered honestly and accurately. The entire sales process took very little time. I had selected a Honda that was in stock and Chris saw that it was "serviced" in a timely manner,so that I could drive it home. The entire period encompassed about two hours.

Tucker Austin

26 de jun. de 2011

Examples of exceptional service include the no-haggle pricing, which really makes you feel like you are not getting ripped off, and prices were very competitive. We pointed out a few dings in the used car during our initial test drive, and the dealership repaired them without knowing we'd be back to purchase the car. Information about the cars they have available, including the CarFax and VIN, is available on their website, so we were able to do our research before we came to the dealership to test drive. I would definitely recommend this dealership to friends.

pjtraffas

30 de mar. de 2011

I haven't had any work done yet so can't answer the quality of work question.I knew exactly what I wanted- model, color, accessories. Karl was helpful, explained everything and pointed out some things I hadn't thought of. But he didn't try to pressure me into any decisions. He knew about the FIt and was able to answer my questions and I was out of there with just what I wanted.The other staff were very efficient & helpful. I can see why they get the Chronicle Best of Austin award.Paula Traffas

c142880c

19 de mar. de 2011

These people will chaet you while there being nice to you.They take advantage of everyone that walks in the place.The service guy will accuse you of any problem .Beware of Armondo, gareet liming supposedly threatened my insurance agents elderly dad --he is not a good person--they are all very sleazy and creepy and I would stay far away from this place. Trudy in service is honest but watch out for everyone else

swimmingt

14 de dic. de 2010

our honda pilot visits first texas honda every so often for service. craig our service write is great. every time. always happy, in a good mood and willing to help us out. armando the drive manager takes care of us if craig isn't there. both of these guys always make sure our honda stays safe and reliable. can't wait to see the new store!

leggysoe

23 de abr. de 2008

Be aware buyers.I was looking for the new Honda accord coupe and I called them twice, asking if they had specific trim/color I wanted.(EX w/ black/black)They told me they did and since none of the nearby dealers had it, I drove 30 miles to Austin. Guess what happened? hahaI met this guy, Chris who was on the phone w/ me and verified the availability of the coupe.me: So, can I take a look?chris: Sure, let me go grab the key.After 5 minutes he comes back and tells me that he doesn't have it.c: Oh I'm very sorry. I thought you meant LX. When I hung up the phone with you, I realized I was looking at the wrong car.me: huh? Why didn't you call me back then?c: well, you've told me you were on your way so I thought I could talk to you in person about it.hahaha just ridiculous...I wasted another 30 minutes or so because he told me how beautiful silver cars were.so I said let's take a look. He comes back after 10 minutes and tells me they dont have it hahahahahaIT was so ridiculous that I couldn't even get angery with him.so any of potential buyers out there, plz ask them 3 times, if not 4 times, about they are saying. I "only" asked them twice so I wasted my time and gas ;) I ended up buying the desired trim/color from another dealer and I'm waiting for Honda to call me for a survey.Guess what I'm gonna talk to them about? I hope it doesn't happen to other people...jesus...