nate

3 de nov. de 2016

My wife and I were having a hard time finding the kind of deal we wanted on a late model, low mileage minivan, until we ran across a listing with Five Star Ford. They're located almost 4 hours away from us, but I worked with Tim Denton (sales) and Tom Hicks (manager) over the phone, and we quickly came to a tentative deal. There was no run around or hassle -- both of them were very professional and easy to deal with. My wife and I made the drive, loved the van, and had a great buying experience. I can't say enough good things about Tim Denton! Definitely the best car salesman I've ever worked with. I'll definitely reach back out to him next time I need a car!

blackbeauty

31 de oct. de 2016

My husband had been surfing the and researching the new 2017 ford fusion and he found one here at Five in Warner Robins, Ga., anyway to make a long story short we test drove it and the young Gentleman Quary assisted us with checking out our new fusion. Quary was a very professional sales man. Tim assisted Quary with the paper work. They were both awesome!!!J. and N. Bloodworth

angel911d

31 de oct. de 2016

This is our 4th vehicle purchased here and always very satisfied with the purchases and the service experience. Highly recommended the dealership sales and service department.

jrw

28 de oct. de 2016

My 2016 150 is always in good hands. Katie Reynolds is my service advisor and she is great. Always ready to help and assist with questions. Ford did a great job on the truck and a great choice in Katie.

chfootball25

24 de oct. de 2016

Five out of five. They did an excellent job of taking care of me from the moment I called to the moment I walked out the door with the keys. Very professional, would recommend again!

Jerya4271

24 de oct. de 2016

Great truck buying experience Tim Denton had trucks waiting outside when I got there i had asked about let me test drove the one I wanted and was out in no time

Steven P. Meyers

23 de oct. de 2016

Many thanks to Tim Denton and his assistant Gary on the purchase of a certified owned used Honda Pilot a week ago. My wife had lots of questions and wanted to look/drive several cars. Tim was very helpful. I'd recommend him if your looking to buy NEW or Used.S. MeyersBonaire, GA

Eric

23 de oct. de 2016

Tim Denton helped my dream car become reality. Quick, easy, and no hassle car buying experience. Couldn't ask for a better customer service.

Bobby Hunt

23 de oct. de 2016

Great experience. Tim was awesome. Got the job done! Thanks Tim for a job well done!

eric

23 de oct. de 2016

Couldn't have asked for a better car buying experience. In & out within an hour and excellent customer service. Worked with me and didn't push unreasonable prices. Tim Denton is 'the man'.

17Explorer

21 de oct. de 2016

Tim Denton and the folks at Five Star Ford we're very helpful in getting me into my new 2017 Explorer. Great dealership and a great vehicle. Now I just have to figure out how to use all the features on this thing. It's almost like a computer on wheels. Highly recommended.

Sharon103

21 de oct. de 2016

I let Tim Denton know what I wanted and he found my 2017 Escape. He was very kind and helpful listening to my story of survival in a rollover accident the day before where my 2011 Escape was totaled and I walked away thanks to airbags and seatbelt.

RobinNMc F250

20 de oct. de 2016

Would like to commend the Service Department for their excellent service receive on a recent visit. My customer service representative, Nicholas Peters was very helpful and went the extra mile to make sure my concerns were addressed. Technicians Alex Floyd and Billy Hunley were knowledgeable in the repairs completed on my vehicle and proactively addressed concerns which were uncovered during the visit. I would highly recommend the Service Department at Five Star Ford.

Expedition driver

17 de oct. de 2016

Tim helped me get the vehicle I wanted at the price I needed. The best part was he was not pushy at all. I left the dealership to go eat lunch and think it over and came back and bought my vehicle that same day!

Taylor Romport

15 de oct. de 2016

I am not at all happy with my repairs I came there ten days ago to get work done on our Honda accord mark heard did a full inspection on our car and found safety issues they said the radiator was cracked along with unsafe problems with the tires and they were replacing it but I have only had the radiator ten days since the repair and it's spewing antifreeze all on the engine when we park,we were better off with the old one and I try to call and can't get anyone we were referred by a friend but I'm sad now that we went there that car is how we live I'm scared to move my car cause it might overheat from something that was supposed to be fixed!!

Natureboy67

15 de oct. de 2016

Jerry Gray and the entire staff at five star ford are the best!!!! Even though I haven't purchased a truck from them yet,they keep me aware of all the deals and saving that I can receive. I'm a contractor and have a busy schedule,but these guys are patient with me in helping me make the right decision on such a major purchase. This is turly a none hassle car buying experience.

MScarbary

14 de oct. de 2016

Jerry Gray and the entire Five Star team were excellent in helping me purchase my new 2016 Ford F-150. This was the first vehicle I have purchased in 15 years and was extremely hesitant. I did all of my read watch online and on Autotrader before hand and thanks to their excellent photos and descriptions, I was able to pick out my truck before ever stepping foot on the lot. That is extremely helpful to someone like myself! Then, Jerry and the entire Five Star team were helpful, patient and understanding and worked with me to get me a payment I was comfortable with and an overall price I felt good about. I would definitely recommend Gary Britt, Elvis Randolph and Jerry Gray to help you with your next purchase!

C55 Jones

9 de oct. de 2016

Nic Peters was very professional and courteous from the time I made it until the time I left, greeted me with a smile and a hand shake, was very prompt called at the time he said he would call, made sure we were comfortable and answered any questions that I had, as I was a out of town customer his customer service made me feel a lot better.

mccoym

7 de oct. de 2016

I have purchased two vehicles here in the past year. Worked with Tim Denton both times. He secured good deals for both my purchases and made the buying experience pleasant.

McCoyM73

7 de oct. de 2016

I've purchased two vehicles here within the past year. Both experiences were pleasant and Tim worked very hard in getting a deal done. I did not have to wait at the dealership for hours, which to me is extremely important.

Lane212

4 de oct. de 2016

This purchase was long awaited.Saw the relaunch of the Lincoln continental on line. Got immediate response from five star's Steven Hastedt. He emailed us from time to time with updates on its arrival and called the same day the Lincoln arrived. Mr Hastedt greeted us warmly and even got the car taken off the showroom for a test drive. That's great service and worthy of five stars and the five star name. Thanks again.

Chris

3 de oct. de 2016

Drove 250 miles from ATL and the hundreds of Ford Dealerships around me to deal with Dominic. Dominic stayed late past close to help me drive my new F150 home. Very accommodating and helpful. Highly recommended.

Dreama & Leonard Sayre

2 de oct. de 2016

Elvis Randolph is the BEST SALESMAN , He always greets me with a smile and a hug. If I'm looking for a special car or truck, he will find it. Five Star Ford is excellent on everything they do. Satisfaction is Elvis's middle name.

DC4L

28 de sep. de 2016

Tim Denton. After I told him what my family needed (not wanted), he had two vehicles lined up and running when I stepped outside. I tested them both and was able to make a sound decision. We negotiated a great price and he has kept in contact after the sale. A true professional and now a friend.

DC4L

27 de sep. de 2016

Tim Denton. After I told him what my family needed (not wanted), he had two vehicles lined up and running when I stepped outside. I tested them both and was able to make a sound decision. We negotiated a great price and he has kept in contact after the sale. A true professional and now a friend.

Paul McCarthy

25 de sep. de 2016

I had the opportunity to work with Tim Denton on my recent purchase of a Ford Truck. My experience working with Tim was excellent. He was very helpful and knowledgeable, making time (even on a Sunday) to provide me with information and a video of the truck for me to view. I live in Tampa and was buying it remotely. In addition to providing me with an excellent price on the vehicle, he found an even better financing rate than my own credit union offered me. The vehicle was provided in perfect condition. I am highly please with his service!

prmcc202

25 de sep. de 2016

I had the opportunity to work with Tim Denton on my recent purchase of a Ford Truck. My experience working with Tim was excellent. He was very helpful and knowledgeable, making time (even on a Sunday) to provide me with information and a video of the truck for me to view. I live in Tampa and was buying it remotely. In addition to providing me with an excellent price on the vehicle, he found an even better financing rate than my own credit union offered me. The vehicle was provided in perfect condition. I am highly please with his service!

JuliaH

22 de sep. de 2016

I enjoyed the friendly service and the comfortable atmosphere. They had a great selection of cars to choose from at reasonable prices. Jerry Gray was an exceptional professional car salesman!

Rakedrick

22 de sep. de 2016

I'm almost 21 years old, so this is my first time purchasing any type of vehicle. The service I received from Mr. Jerry Gray is by far the best customer service I've received in any setting I've ever been in. I looked at about 6 different Challengers before I even spoke with Mr. Gray, looking for a car is a very tough process. He didn't pressure me to buy anything, he made sure everything was to my liking, he's also a very humble guy. I'm recommending him to everyone I know & even people I don't know. Great service.

JuliaH1992

22 de sep. de 2016

Five star lives up to its name. Five stars is what i give it. Jerry Gray was an excellent salesman and provided us with friendly informative great service

Hard Nosed

19 de sep. de 2016

I normally try to stay away from the "go-to" salesman but from the moment I met Tim Denton, he was my guy. The attention to detail was on display. He wasn't overly aggressive but we took care of business. He truly made my truck purchase seamless. Highly recommended!

shona123

17 de sep. de 2016

The customer service that Jerry Gray gave us was excellent from the time we walked through the door and the time we left. He gave us every detail we needed to know about the 2013 Dodge Challenger. He didn't pressure or hassle us to buy anything. It was our decision on what vehicle we wanted to purchase. He provided my son with the vehicle that he has always wanted and the price was great. I'm going to recommend Jerry to all of my friends and associates for all of their car buying needs.

Mr. Rock

15 de sep. de 2016

Calvin is a true professional. I stopped in at Five Star located on Russell Parkway, Warner Robins, looking for accessories for my 2006 Mercury Mountaineer. Calvin was very friendly and helpful. He went above and beyond to help me find the accessories I needed.

Sherrell Warren

14 de sep. de 2016

My experience being alone for the first time buying a car was good. My dealer Jerry Gray made me feel comfortable and showed me everything I needed to know about the new 2017 ford fusion and its feature. I was so excited I couldn't wait to buy it, he was so patience with me when I had so many question. I will recommend my friends and family to visit the ford dealer in Warner Robins and to see Jerry Gray, thank you.

KMcPherson

12 de sep. de 2016

We arrived at the dealer around 7pm after a tiring day of searching for a vehicle for our large family. Tim Denton raced across the showroom to greet my husband as soon as his feet hit the threshold. He was friendly and patient with our children and went above and beyond to make sure we were satisfied. We got a great vehicle at a very fair price, and he bent over backwards to make sure we were in good shape before leaving the dealership. He had to stay late because of us, although the whole process from start to finish (including test drive) took less than ninety minutes. We are so grateful to have found a great vehicle within our budget and to have had such a pleasant experience.

Jonathan Rogers

10 de sep. de 2016

Need a good salesman Tim is your man. We went there looking to buy a certified pre-owned but came away with a brand new ride at an incrediblely low price. AWESOME PLACE OF BUSINESS!!!!

Tinybo

10 de sep. de 2016

I give this rating because Tim Denton is by far the best car salesman in my book. I took my mother to him in search of her a new vehicle. It didn't take us no time and BOOM!, there we are head home in a brand new vehicle. This place is very professional and courteous to there customers.

Raymond Baldwin

9 de sep. de 2016

Nick Reumaker is very professional in the way he helps you find the right vehicle This makes the second vehicle that we have purchased from Nick Reumaker and we are very satisfied with the way he takes care of you after the sale.

Mrs. E. Thomas

7 de sep. de 2016

Mr. Peters consistently demonstrates outstanding customer service! He adds quality and professionalism to an excellent organization. Thanks for promptly evaluating, ordering, and installing our new part. I am very pleased with your service, and your willingness to schedule a cleaning of our vehicle on such short notice.P.S. The service personnel are friendly, and polite. They always greet you with a smile and are willing to accommodate your every need. Mrs. E. Thomas

Cindy Stokes

2 de sep. de 2016

If you need parts for your car give Andy Stokes a call. Andy is very knowledgeable of parts. He works hard to get you the right part at the best price, With over 25 years of experience he will do what it takes to make your buying experience successful.

Donna

2 de sep. de 2016

I was very concerned about my Ford Edge thinking I was having computer problems plus a little sluggish when I cranked it. Chris assured me they'd check it out from top to bottom to find the problem. I was relieved when he called and said all I needed was a battery. I was also impressed when he told me my tires didn't need rotated due to the front tires having more tread than the rear ones. Nice to know there are dealers that don't take advantage of people and was glad he took the time to explain it to me. Thanks Chris!

Sherry

2 de sep. de 2016

I am so pleased with my new Ford Edge. Thank you Five Star Ford Warner Robins and especially a big thanks to Jerry Grey for being so friendly and helpful.

Nicole

1 de sep. de 2016

I called 5 star Ford after I had to bust my window out. I was distraught and Nikki answered the phone. She was so extreamly helpful, professional and careing. She answered every single one of my questions. 5 star Ford had made a customer out of me for as long as she's employed there! I am so thankful to her and this company for being there during a stressful time.

Ronald Griffin

30 de ago. de 2016

Had problem with speaker on my F-150, service guy Chris took care of my problem, changed my oil, and rotated my tires for me quickly and got me back on the road.

Keen family

29 de ago. de 2016

I would like to thank Gary, Antonio, and Tay for their help buying our 5th vehicle from fivestar ford. Gary will get the payment you want no doubt. They all have made this another painless buying experience. Fast from start to finish. Looking forward to purchasing another vehicle down the road from our neighborhood ford family. :) Purchased a 2016 ford explorer, awesome ride we love it.

Kevin from alabama

24 de ago. de 2016

Greatest car buying experience ever!!We drove 6 hours to buy a mustang and they waited on us after closing time.We were in and out in 45 min. and had a trade.Thank you Tim Denton for our exceptional car buying experience. ROLL TIDE!!!! Kevin from bama.lk,.

A Boutwell

23 de ago. de 2016

Thank you Jerry Gray and Five-Star Ford Warner Robins for a sweet deal on our new 2016 F-150!! We found the truck we wanted on-line and drove from Macon to test drive it and ended up driving it home that evening! Mr. Gray was truly a blessing to work with! There was no sales pressure whatsoever. He was very knowledgeable about the MANY features of the truck as he demonstrated each one! We knew our desired monthly payment and Mr. Gray worked with finance to get us where we needed to be. We are VERY HAPPY with our new truck and the buying experience was a pleasure!

StephR

22 de ago. de 2016

My dealer Jerry Gray at the Five Star Ford dealership was very helpful in my buying a new car. He helped me by demonstrating features of the vehicle and providing all the information I needed to make the right choice of car. I am very satisfied with the customer service I received and my new car!

StephR

22 de ago. de 2016

I had a great time buying my new Mustang here at Five Star. My dealer Jerry Gray was very friendly and informative; he helped expedite the purchase by succinctly providing all details, demonstrating key features on the vehicle, and laying out my buying options. I am very pleased with my transaction and the customer service I received at this dealership. Thank you.

Jerry

21 de ago. de 2016

Tim Denton, thanks for taking care of my family. We had a personal need and Tim listened intently. We bought an Explorer and got a great deal on the price. Yes, I'm a returning customer and it felt like I was buying a car from a family member. Thanks, Tim and thanks to Elvis Randolph (long-time friend) for introducing my family to Tim.

OC Lady in Georgia

20 de ago. de 2016

Had an awesome experience working with Tim Denton on the purchase of my new Ford Flex. He listened, understood and went right to work finding what I wanted. He kept me informed every step of the way as my new car was delivered and all my extras installed. Thank You Tim! And a big thank you to my awesome service guy Nic Peters for taking such good care of me and introducing me to Tim! You guys rock!!

OC Lady in Georgia

20 de ago. de 2016

A big THANK YOU to Tim Denton for listening, understanding and finding what I wanted. I truly appreciated his professionalism, communication and courtesy. Thank you Nic Peters for introducing me to Tim. My Ford Flex is awesome!

Robert

18 de ago. de 2016

I was help by a young woman name Nikki she help me out she answered all of my questions about the car that I bought from them she was very helpful

Tiffen

18 de ago. de 2016

Scott beers was helpful and knowledgeable he helped get me the right parts for my vehicle in a timely manner he was very polite and very generous I recommend anybody to go to him if they need any knowledge about parts for their ford

JoshH

18 de ago. de 2016

This is the best Five Star dealership I've ever been too. They have great sales professional, especially Tim Denton who helped me. Wide selection of trims and options on new vehicles and the best prices on them.

JERRY

17 de ago. de 2016

Elvis Randolph and Tim Denton have treated my family great over the years. We just bought our fifth vehicle from them. Personal and genuine while getting the best deal possible. It's more than a business relationship and we are truly grateful.

Jerry

17 de ago. de 2016

Elvis Randolph and Tim Denton have treated my family great over the years. We just bought our fifth vehicle from them. Personal and genuine while getting the best deal possible. It's more than a business relationship and we are truly grateful.

Mrs. Thomas

17 de ago. de 2016

This young man is courteous, respectful, patient, and professional. Thank you for helping me locate my new vehicle. It is truly a blessing for our entire family!

Greg lamb

17 de ago. de 2016

Was treated like a family member with Tim Denton, my experience with him was worth the wait.Got the truck I wanted.First truck I ever bought..thanks Tim for great service..

Shonuff

15 de ago. de 2016

Staff was patient polite courteous very informative question my needs desires interest in a vehicle very helpful to fit me with the right purchase the salesman mr. Denton was exceptional in his attitude his presentation and his knowledge of the vehicles in stock I was totally satisfied with my decision and coming to five star.

Chris J.

14 de ago. de 2016

I found the exact vehicle I was looking for at Five Star Ford and had a great buying experience overall. Tim Denton was my salesman and he did a great job assisting me in the process of purchasing my very first brand new vehicle. I am very happy with my purchase and the service I received at Five Star Ford in Warner Robins, GA.

Jarrard16

14 de ago. de 2016

My wife and I had a great buying experience at Five Star Ford in Warner Robins, Georgia. Tim Denton was very knowledgeable and listened to our needs and wants regarding the vehicle we envisioned purchasing for our family. We were in and out of the dealership with a brand new 2016 Ford F-150 in less time than it takes to watch a movie at the theater. We are very happy with our purchase and would recommend Five Star Ford and our salesman, Tim Denton to anyone looking for a vehicle at a reasonable price.

shouse

11 de ago. de 2016

excellent customer service....very knowledgeable about the repairs....

Randy Cowell

11 de ago. de 2016

I have bought several parts from five star ford. Calvin Piper is very knowledgeable and customer service is outstanding

ChrisS

8 de ago. de 2016

I would highly recommend going to Five Star Ford in Warner Robins!! Huge inventory and the staff is great!! Ask for Tim Denton if your looking to buy a new car!!! Awesome salesman!!

Shanna Kent

4 de ago. de 2016

Thank you for an awesome job well done Charlie Ware.

Michele

30 de jul. de 2016

Giving s review for five star ford for a job well done and to Charlie Ware

mustangbuyer95

30 de jul. de 2016

I had a great experience at Five Star Ford. My sales associate Tim Denton really was very helpful in both finding a car I liked and making sure I got a good deal. I would definitely do business with these folks again.

Renee Mort

22 de jul. de 2016

Thank you for the great service Charlie Ware!! It was great meeting you!! My car is running great .

debo7777

22 de jul. de 2016

Many times the business office employees get overlooked when rating a dealership. We paid off a vehicle recently and applied for refund of remaining life insurance we had taken out on it. During this process, I got the pleasure of dealing with Ms Leslie Head. Ms Head gives OUTSTANDING customer service. If she tells you she will call you back, she does!!! That's unheard of in this day and age but it really means a lot to the customer. Ms Head is an extremely valuable asset to this dealership.

Sl 550

21 de jul. de 2016

Nic Peters has always taken good care of me. He has even gone above and beyond for me. I had forgotten a favor he was going to do for me and he reminded me of it. What a relief because I was having problems getting the project done and he offered again to swap over another set of rims and tires I have that came off another car his shop had worked on. Besides, they have excellent mechanics and I trust their work.

richard lane

17 de jul. de 2016

Tim Denton Is the man. If you need a Vehicle, see Tim he will make sure get what you want.

richard lane

17 de jul. de 2016

Had a great experience at Five Star Ford. Tim Denton was my sales associate and he made sure I got what I wanted. He is hard working and never stops taking care of the customer. I got all the paper work done on a Monday and agreed to pick it up the next day, Tim meet us there at 6;15 that morning the truck was setting outside ready to go. I love my new Ford F150.Richard Lane

RHTruck buyer

12 de jul. de 2016

Had a great experience at Five Star Ford. Tim Denton was my sales associate and he made sure i had a great buying experience. He is hard working and never stops taking care of the customer. Love my new Ford F150

Douglas Drake Jr

10 de jul. de 2016

Jerry Gray is the best salesman you got thanks Jerry for all your help

Kisha

6 de jul. de 2016

I was in search of a Chevrolet Equinox and I knew on of the guys that worked in the service department; he recommended that I speak with Jerry Gray...& I am glad I did! He was very helpful in my search and he was overall friendly to me & my guest. His personality is what makes him stand out. I would indeed recommend anyone going to Five Star Ford in Warner Robins to look him up...I promise you won't be disappointed in his customer service!

WC

6 de jul. de 2016

Tim Denton was my sales person and di an exceptional job on getting me the truck I wanted and having everything ready when I got to the dealership. He got me out in just under an hour, he went over the details of my truck and synched my phone.

MadDad

6 de jul. de 2016

I will update this review later as warranted but right now I am disatisfied with service support. Was told clutch needs to be replaced on 2012 fiesta but have to wait 8 weeks for part. Still waiting!. I replaced dead battery on same vehicle only to have warning lights come on along with bad TCM and actuator occur after replacing the battery. While tcm was covered by warranty. I was told the actuator was not and would cost $185. Time and money being spent on my part over quality issues that I shouldn't be having to deal with.

Mgill137

4 de jul. de 2016

Jerry Gray and the team were friendly, and they were very capable of finding the car I wanted at an affordable price. I absolutly recomend their services to anyone in search of a car or truck.

Mgill137

4 de jul. de 2016

The staff at Five Star Ford were all friendly and the facility was well kept. I was able to find the vehicle I wanted, at a price I could afford. I even learned a bit about the salesman that worked with me, Jerry Gray. I thoroughly recommend this dealership to anyone who is looking for a vehicle and does not mind potentially making a new friend in the process.

Thollis

2 de jul. de 2016

Jerry & Brandon were great! I have been looking for a suv for a little while so now I finally have the vehicle I want!

Carol & Charlie

30 de jun. de 2016

Skeeter Hathaway is an awesome salesman. My husband just traded in our Chevy S10(that we purchased from Skeeter at Five Star 2 years ago) for a 2015 Ford Escape. Skeeter was very helpful. I would recommend Skeeter at Five Star Ford to any one looking to purchase a new car.

Susannah

30 de jun. de 2016

Very pleased with my purchase. Christopher Boyd did everything I asked for ahead of coming into dealership and had me in my new purchase quickly and easily. I would definitely do business with them again.

Cynthia Ruddell

30 de jun. de 2016

I had the most wonderful car buying experience at Five Star; they have an awesome staff of friendly,helpful people! My sales person Nick Rumker exceeded any expectations I had of purchasing a vehicle from a dealership. He went above and beyond what was required to ensure I was happy with my purchase. Thanks again, Nick! I highly recommend Five Star to anyone looking for their next new or used vehicle!

Lavonne Harn

17 de jun. de 2016

I just experienced excellent customer service at Five Star Ford Warner Robins Ga . The young man (Scott Beers) who helped me was above average in customer service. He guided me in making the most cost effective decision for a person on a fixed income. When I thanked him for being so sweet , he opened his wallett and showed me a picture of his "sweet " little family. He said I made his day & he certainly made mine. YEA Scott. I even called his Manager Tommy Christian & told him .

J Denise

17 de jun. de 2016

After reviewing the inventory for Five Star Ford Lincoln on line, one of their Sales Professional contacted me to arrange a test drive. Mr. Martavious West was very courteous and extremely helpful. He made my car buying experience great. It was much better than the usual "high pressure" buying experience. No stress what so ever. I'm really enjoying my 2013 Ford Edge. GREAT CAR for a GREAT DEAL!J Denise

J.Mack

16 de jun. de 2016

Got a really good deal on a 2009 Toyota Corolla for my son. My sales person, Jerry Gray, went above and beyond with his service. I went the day prior to look at cars. Although I didn't buy anything, Jerry got a sense of what I was looking for, and hit it out the park with the 09 Corolla. He even brought the car to me, because I couldn't make it to the dealership that day. I'd highly recommend visiting 5 Star Ford Lincoln for your next new/used car. Ask for Jerry Gray!!

JMac

16 de jun. de 2016

Got a really good deal on a 2009 Toyota Corolla for my son. My sales person, Jerry Gray, went above and beyond with his service. I went the day prior to look at cars. Although I didn't buy anything, Jerry got a sense of what I was looking for, and hit it out the park with the 09 Corolla. He even brought the car to me, because I couldn't make it to the dealership that day. I'd highly recommend visiting 5 Star Ford Lincoln for your next new/used car. Ask for Jerry Gray!!

RandyWaymerII

15 de jun. de 2016

This was the smoothest purchase, I think, in the history of car buying. My sales pro was Owen Haskins, and he was on top of everything from the moment I met him. He helped in every way, made my test drive enjoyable, and showed me that true salesmanship is not dead. I will be buying from here again, even if only to buy from Owen

JMack

15 de jun. de 2016

Got a really good deal on 2009 Toyota Corolla for my son. My sales person, Jerry Gray, went above and beyond with his service. I went to the dealership the day prior. Although I didn't buy anything that day, Jerry noted the qualities I was looking for in a used car. He called me the next day, about the 2009 Corolla. I couldn't make it to the dealership, so he brought the car to me. After a short test drive, the deal was done. I'd highly recommend visiting 5 Star Ford Lincoln for your next new/used car. Ask for Jerry Gray!!

Mama Bear

13 de jun. de 2016

Worked with Jerry Gray at Five Star Ford. Jerry was friendly courteous and did his best to meet our needs. I usually hate the car buying process but Jerry did his absolute best to make this car buying experience a pleasant one.

Mary Ann

13 de jun. de 2016

I spoke with Tim before I went to the dealership. When I arrived he had the exact vehicle I was looking for. Not only that, he got if for me at a price I wanted. He went above and beyond to make the whole car buying experience smooth, easy and most important, fast.

Mama Bear

13 de jun. de 2016

Worked with Jerry Gray to purchase a good used car for my daughter. He was very friendly and accommodating. He made a usually frustrating car buying experience an easier one.

Mary Ann

13 de jun. de 2016

I was not looking forward to the "usual" car buying experience, but Tim was awesome. My husband and I bought a Ford Fusion AND Ford escape! He is so organized and know just what he is doing. He knew just what we were looking for and we only had to look at one vehicle. The steps in which he did everything, we were in and out before we even knew it. My husband and I love Ford. We traded in our 2007 Fusion that had over 160,000 miles, best car ever. We only did the recommended maintenance and never had any problems with this car.

Linda2016

8 de jun. de 2016

Five Star Ford on Russell Parkway in Warner Robins, Georgia is absolutely the Best of the Best Everything from viewing their website to driving home in our new 2016 Ford F-150 was perfect. Shane Harris, Sales Consultant Shane spoke with us by phone to discuss our wants and needs. He understood Georges limited capacity for walking etc. would require having a close match in stock for him to come see. Shane found one, sent it and we are now the proud new owners! Thomas Hicks, Sales Manager Tom made our day! He met us on the lot, located the truck and expedited our paperwork in no time at all. After setting everything in motion Tom introduced us to Stephen Hastedt to complete the paperwork. Stephen Hastedt, Sales Professional Stephen was thorough in explaining the details of our purchase and shared cost effective options available for our new truck. George loved having oil changes/tire rotations every 6 mo. or 5,000 miles. Stephen gave us a great 101 to get us familiar with Fords engineering and the step up in the tailgate was icing on the cake! Mike Morgan, Finance Manager Mike made the total package complete. His experience and expertise throughout the financing process was perfect. We genuinely appreciate having the opportunity to work with Fords finest at Five Star Ford on Russell Parkway in Warner Robins, GA. RE: Improvement? Golf Cart for Seniors to enjoy looking longer for their new vehicle. Based on our personal experience we did not need a golf cart. It was as good as it could ever get.

George2016

8 de jun. de 2016

Five Star Ford on Russell Parkway in Warner Robins, Georgia is absolutely the Best of the BestEverything from viewing their website to driving home in our new 2016 Ford F-150 was perfect. Shane Harris, Sales Consultant Shane spoke with us by phone to discuss our wants and needs. He understood Georges limited capacity for walking etc. would require having a close match in stock for him to come see. Shane found one, sent it and we are now the proud new owners!Thomas Hicks, Sales ManagerTom made our day! He met us on the lot, located the truck and expedited our paperwork in no time at all. After setting everything in motion Tom introduced us to Stephen Hastedt to complete the paperwork.Stephen Hastedt, Sales ProfessionalStephen was thorough in explaining the details of our purchase and shared cost effective options available for our new truck. George loved having oil changes/tire rotations every 6 mo. or 5,000 miles. Stephen gave us a great 101 to get us familiar with Fords engineering and the step up in the tailgate was icing on the cake! Mike Morgan, Finance ManagerMike made the total package complete. His experience and expertise throughout the financing process was perfect. We genuinely appreciate having the opportunity to work with Fords finest at Five Star Ford on Russell Parkway in Warner Robins, GA.Sincerely,George & Linda Clark RE: Improvement? Golf Cart for Seniors to enjoy looking longer for their new vehicle. Based on our personal experience we did not need a golf cart. It was as good as it could ever get.

zc2104

6 de jun. de 2016

Took about 2 days to find the vehicle i wanted. The sale process was very smooth, Tim Denton was on top of every thing for me. Will return in the future.

Gregory Hart

5 de jun. de 2016

Jerry Gray was AWESOME!!! I've never encountered a better salesman in my 15+ years of car buying experience. Jerry was professional, courteous, knowledgeable, and an absolute pleasure to work with. My wife and I have bought several vehicles from Five Star Ford in Warner Robins, and will continue to do so over the years.

Cherri

26 de may. de 2016

Tim Denton is a great salesman. Very pleasant to deal with and got us through the procedures of buying a car with ease.

TomF125

26 de may. de 2016

Time and James did not waste any of my most valuable commodity..........time. They had the Lincoln I wanted, and we negotiated the deal quickly, and fairly. Tim Denton has already followed up with me twice to ensure that I am happy with both the car, as well as the overall buying experience at 5 Star.........and I am.

Ekka92

26 de may. de 2016

Going to Five Star Ford my family had just left another dealership and were overly exhausted from being drug around for 7 hours. We were aggravated and ready to say never mind a new car was not worth it. Tim Denton stepped up to the plate to not only deal with our frustrations, questions, concerns, and a unique situation. He was amazing. He did outstanding getting me an amazing car, did not mind or even get phased by fussy toddlers having to sit around or needing a moment to run and get energy out. He made sure we got everything we needed to know and figured out so quick for us. He was patient and the best car salesmen I have ever encountered. We will be using him again when it's time to buy again and I will surely be sending everyone I know his way!

BYoung

23 de may. de 2016

Although I purchased my Ford elsewhere, I have been using the Five Star Ford service department since moving here. The service is always prompt and professional and Katie Reynolds has been especially attentive to my needs. I will continue to use their service department.

Sean

23 de may. de 2016

Great service. Jerry Gray and Tim Denton were very helpful and professional.

Sean

23 de may. de 2016

Tim and Jerry helped me to find the right car. Even though I was being difficult and kept changing my mind and making them run all over the place, they were both very friendly, helpful, and professional tge whole time. They went above and beyond. Thanks guys!!

Robert R

22 de may. de 2016

Antonio Hodges is a great salesman, straight forward and no BS. He helped me get a great deal on a great F-150. Would recommend Antonio to anyone looking for great service.

Jeremy

19 de may. de 2016

I have purchased three vehicles from this dealer in the last 3 years and there is a reason I keep coming back. Tim was great to work with and he put me in what I wanted at the price I wanted. Go see him.

Cblock

15 de may. de 2016

Great service and Tim Denton went above and beyond his normal sales duties to help me with my purchase. I would recommend Five Star and Tim to anyone.

Mo Joe

15 de may. de 2016

I really liked dealing with Tim Denton. Tim keeps it simple, he'll show you what they have that best matches what you're looking for. Then he lets the vehicle sell itself. If you don't want a model that has all of the bells and whistles on it, he won't try to put you in one that does. He put me into a C-Max Hybrid last month. Very comfortable car with plenty of get up & go when you need it. On the first tank of gas, I got almost 46 mpg in town.

Markb1b

13 de may. de 2016

Got in touch with Tim Denton. Explained what I needed. It actually was for my son and his wife. He showed me a SUV that I had seen on the web site. Great car, great deal, easy and as painless as possible. Overall a good experience. Highly recommend Tim if you need a great salesman. I had realized I actually had spoken to him a few months before and at that time he was a no pressure kind of guy. I really am glad I managed to get with him on my sons deal. He was great, on both encounters.

Heather

13 de may. de 2016

I recently purchased a 2014 Honda Accord, for my daughters 16th birthday, from Tim Denton. He is a very knowledgeable and helpful sales professional! He took his time and answered all of my questions. I would highly recommend TIm and Five Star Ford!

Cindy16

13 de may. de 2016

I just bought a Mustang GT and Tim Denton made it so easy. I had a list of demands of what I wanted and Tim met everyone of those demands and kept me within my price range. He went above and beyond to find the vehicle that I wanted. I will definitely go see him again if I need a new vehicle.

Doug Pieterick

13 de may. de 2016

Tim denton was by far the best salesman i have dealt with in 25 yrs. Very professional and honest. Yeah hard to believe a car salesman as honest. He worked hard with me on finacing and putting me in a truck i wanted. Only negative was the loan office couldnt get there crap together and had me come back twice to resign papers. But because tim is a good man he gave me a free tank of gas each time i came back.

HEATHER GUICE

13 de may. de 2016

I recently purchased a 2014 Honda Accord for my daughters 16th birthday. He is a very knowledgeable and helpful sales professional! He took his time and answered all of my questions. I would highly recommend Tim and Five Star Ford!

Not interested in spam

13 de may. de 2016

Refreshing to see someone take pride in their work like Tim does. Straight forward...no BS and great service after the sale. I will buy from him again!

Llenroht

12 de may. de 2016

My experience with this dealer , the first round was with five star Chevrolet they owed me a refund for a rescinded insurance policy it took four months and phone calls Linda Hurd and sales manager Allan Johnson never followed up on promises to settle this matter. I thought I would try again and purchased a truck from five star ford. Again the salesman Jerry Gray was professional , but his supporting cast was rude and not concern with customer satisfaction . I brought my truck in to have the tires changed, and the service lady told me after I told her I had been told to come in the morning , they told me it would be a wait, I told her they told me to come first thing in the morning her reply , I can't help what nobody told you I would have to wait. Then I didn't get the tires I agreed on before the deal , but I can't get anybody to call me back, or answer their calls. I've had the truck 2 days and I had to get a ride back home which is 50 miles away. They never offered a loaner you just wait.

Jason C

11 de may. de 2016

I brought my truck in to get serviced for the first time. Ken Avera made sure my experience was just as great as when I bought the vehicle. He was polite and respectful. I will come back to Five Star because of Ken Avera and the service department.

Samantha Scienzo

11 de may. de 2016

I got new tires put on my car in this dealerships service department! My service advisor Kenneth Avera was excellent!! Awesome customer service, very professional, and a pleasure to work with!

MizzScienzo

11 de may. de 2016

I had new tires put on my car at this dealership in their service department and Kenneth Avera was my service advisor! He was awesome, very friendly and professional. It was a a pleasure doing business with him!

C. BOLDEN

10 de may. de 2016

Purchased a new F-150 in April. It was a great experience working with Kenny Harris. He was knowledgable, professional and patient. The process was quick. I appreciate the follow up to ensure we were statisfied. You have earned our repeat business. I highly recommend the sales department!

James J Tripp Sr

6 de may. de 2016

I bought a new F-150 from Jerry Gray at Five Star, Ill have to say it was a very enjoyable experience. I think he knew what I wanted in a truck before I did. I will recommend him as a helpful, caring salesman every chance I get. So far, I really love my truck. Thanks Jerry James Tripp

Cindy2016

3 de may. de 2016

Tim Denton was wonderful to work with when buying my Mustang GT. I was very selective in what I wanted and he went the extra mile to make sure all of my demands were met and kept me within my price range. I will definitely refer anyone looking for car to go see him.

ShanRan

2 de may. de 2016

My outside thermostat was stuck and my fuse box door kept falling off. I took my car to Five Star Ford's Service Department, where Nic Peters was very helpful. He was very prompt, courteous and knowledgeable, and was able to fix my issues in just a matter of minutes. I will definitely recommend Nic to family and friends! In addition, Elvis came out to the Service Department to make sure that I was being taken care of. Thanks!

Happy Customer

25 de abr. de 2016

Excellent experience across the board. The whole process went quickly and the customer service was top-notch.

Markb1b

25 de abr. de 2016

I went in to look at an explorer for my son and his wife. I ran into Tim and explained what I was looking for and why. They had a really good 2013 explorer that fir their needs and wants. Tim worked the deal, met the budgeted price they were trying to keep it at and wallah, the deal was done! I feel my son got a great SUV at a fair price yea I know there could always be a better deal out there but the dealer HAS to make money, I feel it was a fair deal for them and us, otherwise they're not in business. Tim had to work with mt son from out of town over the phone. Things went great the deal was completed and everyone was happy. Overall a great experience. Tim was honestly awesome to work with, no games, no major issues, answered all our questions overall a great buying experience.

Great Job

24 de abr. de 2016

Mr. Denton and everyone involved at the dealership provided prime customer service. I had many questions along the way and answers were always prompt and patient. The buying process was expedient and Mr. Denton arrived early on Saturday morning to help me get to work at a decent time. I love my new car and would recommend your dealership to anyone.

Dee2012

24 de abr. de 2016

Five star is the best Elvis and Tim rock!!!! If your in need of a vehicle go see these guys their the best!!!!! They are good honest people not pushy but VERY helpful

Julie B

23 de abr. de 2016

Thank you Tim. I love my explorer. I will recommend to family and friends. Finance department also very friendly and professional!!I will be back to buy again in future!!Thomas Thomlin ROCKS!! Great finance professional! I would recommend to anyone without hesitation. Scott Beers very courteous when ordering my Ford cargo accessories. Thank you so much.

green eyes

21 de abr. de 2016

First of all , I LOVE our FLEX, which we bought from Five Star.Service has been great EVERY time we've brought the car in for regular maintenance.Nic Peters has been wonderful in answering our questions & getting us set up with our cell phone connections (on several occasions). I usually ask for him, if I have to take the vehicle in for any reason.

JackB

16 de abr. de 2016

I was in the market for a new truck about a year ago. And when I went to Five Star Ford in Warner Robins, I came across Tim Denton. I told him I was just looking at different trucks and do some test drives. And he asked what I was looking for and allowed me to drive 3 trucks that day, with no hassle or push. When I left I thanked him and he got my info. He emailed me and asked if I made a decision, and I replied, that I was going to wait a few months. And he left me alone. Nine months later, I came back to him and he let me drive a few more trucks with no fuss or push. A week later, I bought my truck with the best car buying experience Ive ever had. Thanks

XLT Truck

16 de abr. de 2016

I was in the market for a new truck about a year ago. And when I went to Five Star Ford in Warner Robins, I came across Tim. I told him I was just looking at different trucks and do some test drives. And he asked what I was looking for and allowed me to drive 3 trucks that day, with no hassle or push. When I left I thanked him and he got my info. He emailed me and asked if I made a decision, and I replied, that I was going to wait a few months. And he left me alone.Nine months later, I came back to him and he let me drive a few more trucks with no fuss or push. A week later, I bought my truck with the best car buying experience Ive ever had. Thanks

ChrisAG

15 de abr. de 2016

I sincerely appreciate the kind and helpful service that I always receive at your Service Department when I get my car serviced. Nick makes the SYNC system seem so easy to program. He is always willing to help me when I come in. I choose your Dealership because I like the attention that is given and the excellent service that I always receive. Thank you for your great professionalism. Ms. C.W.

Truck

13 de abr. de 2016

It was a pleasure working with Tim and Jerry. I really appreciated how they patiently worked with me while I decided on my vehicle of choice. I love my truck and I look forward to doing business in the future. If you go to Five Star Ford, ask for Jerry or Tim.

Ford girl 54

11 de abr. de 2016

The sale of my car was awesome. My car was sent to the shop three times to be cleaned before we left with our car.

John R.

7 de abr. de 2016

Mark Heard helped me when my check engine light came on. Landon was the mechanic who ran the diagnostics and reset the code. Mark quickly pulled Landon from the job he was working on to check me on the spot. I was in and out in less than 30 minutes. That is top notch service and a refreshing experience in the automotive service industry. Keep up the great customer service!

Eric

3 de abr. de 2016

Fantastic service here. Tim helped me more than I could have hoped for. Excellent prompt service and worked through pricing to help me get EXACTLY what i wanted. THANK YOU!!!

f150

28 de mar. de 2016

Tim at Five Star Ford was very helpful and i enjoyed working with him to purchase my new F-150. It was the least stress i'd ever been at a dealership and it only took 1.5 hrs to get the deal done!!! I would recommend him to anyone..

Ford Fan

28 de mar. de 2016

Tim at Five Star Ford was very helpful and i enjoyed working with him to purchase my new F-150. It was the least stress i'd ever been at a dealership and it only took 1.5 hrs to get the deal done!!! I would recommend him to anyone..

Steve

26 de mar. de 2016

I'm very busy and hanging around a dealership playing the back and forth game got very old years ago. Tim Denton had an idea that suited me perfectly. The transaction took place via text! He arranged to have my new F150 delivered and trade ins picked up. I never set foot inside the dealership. If you're in the market find Tim.

Johnson GC

15 de mar. de 2016

great experience, Shane Harris was great ! I was well satisfied with my overall visit to the dealership.

Dankster65

15 de mar. de 2016

Quality F150 crew cab 4X4 found on their web site. Checked availability and Brandon made the vehicle ready for a test drive within 15 min. Vehicle was in showroom condition although it is three years old. Every possible option local trade bought at Five Star new. Brandon took the time to go over all the options, programmed my phone and updated the GPS. Accounting financed through my local bank at an excellent rate. This has been an excellent experience I'll be recommending to anyone needing a vehicle. I hold on to my vehicles for quite awhile but when I'm ready I'll be coming back to Five Star

Misty Rohrbaugh

13 de mar. de 2016

Tim Denton was great! He was very kind and patient. He encouraged us to install the car seat and let the whole family of on the test drive to see how everyone liked it including my 5 month old daughter. You will never go wrong with Tim on your side, not to mention he has more employee of the month awards then anyone else who works there! He is great!

Momma58

7 de mar. de 2016

I made a call early in the am thinking no salesman would be in yet but Shane Harris was and he was a delight to work with, not pushing, straight forward, I would recommend him very highly. We are not a Ford family at all , but we purchased our first Ford for our daughter ( mustang) and she absolutely loves it and it be honest we are impressed with it also. Everyone was very nice and helpful.

Andrew Weldon

6 de mar. de 2016

Working with Tim Denton at Five Star Ford of Warner Robins GA was a great experience. I did NOT feel pressured to make a choice or coerced to buy something I was skeptical about. Tim was very patient and answered my questions honestly. I am a very happy customer and will recommend Tim to anyone.

Soldier...U.S. Army

3 de mar. de 2016

Great experience and customer service from a five star team of professionals!! I had a "STRESS FREE" car buying experience and purchased my 3rd Ford SUV from an awesome Ford Sales Professional, Dominic Turner. Thanks for supporting troops Dominic!! Sincerely, Tangela Robinson U.S. Army

Rose Burnette

3 de mar. de 2016

My experience was fantastic! I lost my husband last June and I had never bought a car. My husband had always picked out the car and brought it home to me... so I was very anxious !!! Martavious was great!!! He listened to what I wanted in a car then he showed me several cars.Then his face lit up as he checked to see if this car was still there. He showed me the Lincoln MKC. I knew this was the car for me!! Martavious walked me through the financing part. He explained each part so I knew what I was signing! Martavious went through all the features of the car. I love my car!!! I will be back one day to buy another car from Five Star Ford!!!

ThomasR

2 de mar. de 2016

Very pleasant truck buying experience. I showed up knowing what I wanted and Steve Hastedt went the extra mile to make sure I indeed got what I wanted. He is knowledgeable, professional and very friendly. Not the least bit pushy. The paperwork process was quick and painless. One of the better car-buying experiences I've ever had.

Jenni

24 de feb. de 2016

Best experience n price for used vehicle. I was treated like i was wealthy buying their most expensive car on the lot. Several repairs were completed at their expense n i was given a loaner car - no questions, no hassles. Tim Denton made my first car buying experience in over 15 years a very pleasant one. He is also available for questions once the sale is complete...

JeffandDeana

23 de feb. de 2016

I am a repeat customer at this dealership and I feel they really work to put you in the vehicle you want. Our salesman, James Holloway was very knowledgeable about the vehicles we looked at and helped us in making our decision to purchase our new Escape. This is the second vehicle we have had the pleasure of James assisting us with our purchase.

Dwight S. Lockhart

20 de feb. de 2016

Went to the Five Star Ford Service Department for servicing my 2011 F-150 today (2/20/16). My Service Advisor was Katie Reynolds. I had a truly exceptional service appointment this morning. In and out in 1.5 hours or less, This is why I do business with 5 Star Ford. Great job by Katie and my mechanic.

dasingle

20 de feb. de 2016

Buying a new vehicle was a great pleasure. My salesman, (Shane Harris) was helpful and very knowledgeable through out the process. Will recommend to friends and family

Cathy Souza

19 de feb. de 2016

Everything about this dealership is great!! Nic Peters is very friendly! And is very knowledgeable!! I bought a ecoboost mustang from this dealership and I wouldn't go anywhere else!!!!! Am having fun with my toy. Thanks nic, and staff for installing my roush cold air intake!!! Am enjoying this! :)

Cathy Souza

18 de feb. de 2016

Nice Peters is great. He put a cold air intake on my 2015mustang.i recommend this dealership to everyone!!!! Thanks nic Peters and staff at ford!!!!

Harry

12 de feb. de 2016

To say the least, there Service department is severely lacking. To give you the scoop, I had water damage that my insurance covered that requires the front differential and transmission to be replaced as well as some interior components. My truck was there for over a month and required the company owners executive's involvement to even get it back in that time. When I got my truck back, the seat was not installed correctly, all of the screws were not put back in the console and the engine compartment wasn't detailed even though my insurance paid for it to be done. Immediately, I noticed the transmission was quite right even though it was a brand new transmission direct from Ford. I took it in and was told it was my universal joints which I knew it was not but played along anyway and had them replaced. Problem was not fixed... Now 18 months later, the new transmission is leaking fluid and they say it is not covered by my 3 year unlimited mileage warranty. I call Ford and they said yes it is covered. What is funny is that when the service manager Nic called me back, I called him a m'fr and he got really butt hurt. When Ford called him, he fabricated a story that my truck was used off-road in justifying not covering the warranty. Bottom line is they do not back the workmanship and the quality and timeliness is very very poor! You notice none of their Five Stars on their logo are gold. At least the sky is the limit for improvement because these guys are rock bottom.The good news is there are other reputable Ford service departments in the area and my warrant work is being done... Under Warranty!!

chuwhee

11 de feb. de 2016

My experience at five star has definitely exceeded my expectations! Tim Denton was an awesome with all his knowledge and had the answer to my questions! Thank you Tim and thank you Five Star Ford! I highly recommend buying from Tim Denton and Five Star Ford!

Jim1234

9 de feb. de 2016

Tim Denton provided us with the best service when we purchased our new Explorer. He worked hard to get us the vehicle that we wanted for an affordable price. I would recommend Tim to anyone looking to purchase a new or used auto from Five Star Ford.

richard i wilson

3 de feb. de 2016

A special thanks for outstanding service to Ken Avena, Darry L Coney, Gwen Baueu. These are the type of employees that make a business stay in business. Also thanks to Mr. Kenny Harris for selling me a great Explorer.

mrnmyers7

3 de feb. de 2016

Tim Denton and his manager made the buying process remarkable and one I will never forget. They made a process that I assumed would be hard so easy and enjoyable. I thank him so much for the car and the experience. If you are a first time buyer with uncertainty, recommend Tim. He will make sure that you understand everything from start to finish.

GavinS

2 de feb. de 2016

All our needs were met including prompt notification of when the car was ready. Ken and Gwen were very helpful. Hope to keep the service at 5 star ford going into the future.

jrclarkr731

28 de ene. de 2016

Ken Avera and Tim Denton provided amazing customer service when I was purchasing my truck. They both are very informative about their vehicles and made sure I was taken care of. I will be returning in the future.

Cardsfan

27 de ene. de 2016

This was my first time buying a car from a new car dealer and the staff that worked with me was very professional and patient throughout the process. They did work with me to get me the best deal they could. The sales rep I worked with was Branon Rairden and he did a great job of guiding me through the car buying process.

Mutley

25 de ene. de 2016

Tim Denton was great salesman. Knew what we wanted, showed us what we were looking for. Best car sale experience I've had. Quick, friendly and happy customer.

Mike111

25 de ene. de 2016

Tim Denton delivered on every aspect of the experience! I completed the entire transaction from my desk. They delivered the vehicle to my office! The way car buying should be!

Bobby

23 de ene. de 2016

Katie Reynolds did an outstanding job getting my warranty work done and also some regular maintenance on my 2012 F-150 EcoBoost. They did try to get me to do a rear differential flush at 49,000 miles and the owner's manual says it is not due until 150,000 miles. Also another suggested service was an AC/Evap flush. I can't find anywhere in the owners manual that says when this is needed and what I could find on internet was "when needed". Those two services would have cost me around $450.

Hopeful/thankful Ford owner

20 de ene. de 2016

Today I purchased a new f 150 2015, I was pleasantly surprised that the deal went through as smooth as it did, this is my third attempt at new car purchase! But, my sales professional Ken Harris took control of opportunity present, and Sales Manager Mike Morgan carefully reviewed my situation and went to bat for me. I'm very thankful to them both! My thoughts concerning Ford were not good prior to this sale, but the customer service I received tonight has renewed my spirit! Thank you once again!

Benny

20 de ene. de 2016

Tim Denton did an awesome job taking care of me and getting me in the perfect F-150. I will send all my friends to him!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Patton

Magnolia W.

19 de ene. de 2016

I was very pleased with my car-buying experience. Brandon Rairden went over and beyond to make sure I found the vehicle I was looking for. I saw some vehicles on the website, however they were from a different Five Star Lot. I was able to go over and test drive them from the Watson location. I found my Dodge Journey and drove it back to Russell. Shortly thereafter, I drove it home. There was a discrepancy on the cost between the sticker price and the website. Brandon and his team honored the lower website price, no questions asked. Brandon was professional and courteous. I would definitely recommend him to my friends.

mwillie53

15 de ene. de 2016

This place is very nice and has outstanding customer service. She solved one problem and gave me a solution for the other. I was impressed by her professionalism , prompt, and friendly service. Simply put my experience was awesome!

Benny Patton

11 de ene. de 2016

Tim Denton did great! will tell all my friends he made my buying experience awesome!!!!!!!!!!!!!!!!!!!!!!

Mike and Deb

10 de ene. de 2016

We had a good experience buying a truck from 5 Star Ford. The staff treated us right as soon as we walked in the door. A special mention for Tim Denton. He played a major role in our pleasantly surprised buying experience from beginning to end. He was professional about it and he made sure we were taken care of.

NewPonyDriver

30 de dic. de 2015

From the greeting in the lot through looking at anumber of new cars, Antonio Hodges was a perfect professional sales associate. His suggestion to drive the regular six and the Eco-boost Mustangs to compare was right on and made our decision much easier. The trade-in offer was right on, and the deal flowed smoothly through the paperwork very easily. Thanks for a great car purchase experience.

mjones1970

13 de dic. de 2015

Tim Denton greated my wife and I when we were looking at F-150 XLTs. As a pleasant surprise, Tim Quickly set up an XLT and a sport side-by-side and opened all the doors, the hood and even the gas door. Tim went through the features and differences that was very easy to understand. We test drove all three variants of the engines (2.7L, 3.5L, and 5.0L) and he had the next truck ready upon our return. When we decided to negotiate Tim was very professional and never applied any pressure but was prepared for all questions we had. The truck we wanted wasn't available at 5-Star and he immediately started searching for one and found what we wanted near Atlanta. Tim had us a deal within minutes and set up the delivery the following day. He also guided s through the purchase process with Mike at 5-Star who also made the process very pleasant. I've purchased 9 vehicles from dealerships over the years and NEVER have I had such a great experience as I did with Tim and 5-Star. Tim is the Ace of Spades at 5-Star Ford!!!!

Michael

13 de dic. de 2015

Tim Denton greated my wife and I when we were looking at F-150 XLTs. As a pleasant surprise, Tim Quickly set up an XLT and a sport side-by-side and opened all the doors, the hood and even the gas door. Tim went through the features and differences that was very easy to understand. We test drove all three variants of the engines (2.7L, 3.5L, and 5.0L) and he had the next truck ready upon our return. When we decided to negotiate Tim was very professional and never applied any pressure but was prepared for all questions we had. The truck we wanted wasn't available at 5-Star and he immediately started searching for one and found what we wanted near Atlanta. Tim had us a deal within minutes and set up the delivery the following day. He also guided s through the purchase process with Mike at 5-Star who also made the process very pleasant. I've purchased 9 vehicles from dealerships over the years and NEVER have I had such a great experience as I did with Tim and 5-Star. Tim is the Ace of Spades at 5-Star Ford!!!!

Alan Glaze

9 de dic. de 2015

My experience at five star definitely exceeded my expectations! The process was quick and easy, which lead to me leaving with the vehicle i wanted at the price i wanted to pay. Tim Denton did an outstanding job as my sales associate! he was knowledgable and made the process a lot easier! Definitely recommended!

Bill

2 de dic. de 2015

Jerry is a great guy to work with. Very friendly and helpful with no pressure I would recommend him to anyone! We ended up with a great car!

Kyle G

27 de nov. de 2015

Purchased a Ford Fusion form Tim Denton. Very easy to deal with and very helpful.

Casi

25 de nov. de 2015

Tim Denton is an excellent salesman! Very knowledgeable and professional! This was our second purchase from him. Highly recommended!

Casimarie

24 de nov. de 2015

Tim Denton is the go to man if you're in the market for a new car! Very professional and very knowledgeable! I highly recommend him!

Warren Miller

10 de nov. de 2015

Mark Heard is the greatest! He always treats us with the most friendly, professional attitude. We will only come to Five Star for our auto needs!

speed demon 94

6 de nov. de 2015

I came with my mom to Five Star for maintenance on her car. I wanted a newer used car with manual transmission and hadn't had any luck on finding one at any of the other 4 dealerships I had been to so I came unprepared to buy a car- thinking I definitely wouldn't find one here either. I was in need of a new one after driving a very old one for 4 years so I thought what the heck and looked around anyway. A very friendly salesman Stephen Hastedt showed me the selection and much to my surprise he found me a car! Stephen was by far the friendliest sales guy I had dealt with and I'll be sure to give him a visit the next time I buy another car. He made me feel like he wasn't just trying to sale me a car and get my money like I had felt at other dealerships, where some of the salesman even tried to sale me cars that weren't what I had told them I wanted. He needs a promotion, thanks so much Stephen!!! Oh and Tom the finance guy was pretty awesome too.

"lavelle"

6 de nov. de 2015

My experience 2 weeks ago at this dealership in Warner Robins GA. was awesome. My salesman Dominic Turner took great care of me from start to finnish. A great salesmen that's great at geting you a deal. Thanks again for getting me into my new ford.

Mrs. Henderson

31 de oct. de 2015

We've worked with Travis Jordan on several vehicles. He has been the best salesman that we had and we feel quite loyal to him. His no pressure personality makes him best of the best. Each time we go in, our experience is better than the last.

Dale

22 de oct. de 2015

I cannot say enough about how superb Ken, the service representative was. He was a great "face to the customer" for Five Star Ford in Warner Robins and was simply excellent at customer service. Awesome individual. Awesome service.The Service Manager and the General Manager at Five Star Ford Warner Robins are another story. Short of a complete catastrophic issue I will not do business with Five Star Ford again because of these two individuals. CarMax -- these two individuals do not trust you. I had extended warranty work done. Before the work was started Ken worked with the CarMax rep to define who would be responsible for what. Simply put, there were pre-approved terms and conditions between CarMax and Five Star Ford and between Five Star Ford and me. Even so, the Service Manager and the General Manager at Five Star Ford do not trust CarMax to honor its commitments. I promptly paid my costs when the paperwork was complete. Even so, these two managers would not release the vehicle too me. As a result of these two individuals I was held hostage for almost two hours waiting for CarMax to pay. CarMax....I can only assume you cheated these guys in the past for them to act in such a manner. They were hell bent I could not have my truck until you paid -- even though there were agreed upon terms and conditions between the two companies. Given the superior service I received from you when I bought my truck I was shocked to learn you, CarMax, were considered to be unreliable and completely untrustworthy. I am amazed, given the fact you, CarMax, had to have cheated Five Star Ford in Warner Robins in the past, they would continue to even attempt to do business with such an unreliable, untrustworthy company. These two so-called managers displayed poor judgement in dealing with such a nefarious company as yours CarMax. But...no worries CarMax...if there is a next time for warranty work I will avoid Five Star Ford in Warner Robins like the bubonic plague if at all possible. You honored your commitments via the agreed upon terms and conditions as did I. Five Star Ford in Warner Robins...not so much. Not trustworthy as a company from my personal experience.

J. Sutton

22 de oct. de 2015

Overall good car buying experience, Tim Denton was the sales rep and was able to answer all questions. I had to return to the dealer to pick up a second key (prearranged) and the service department picked up on what they thought might be a problem. Contacted Tim and the problem was addressed promptly. Will return for future purchases if the need arises.Second sales rep "Ace" assisted on the first visit and was also good to work with.

CWheeler76

21 de oct. de 2015

Tim Denton is the best! This is my third purchase from Five Star Ford. In May I bought my daughter a 2015 Escape and I just traded in my car for a new 2015 Ford Edge Sport. I purchased the Escape and Edge Sport from Tim and each time the experience was the best I've ever experienced from buying a car. Not only was he patient he didn't pressure me into anything and guided me every step of the way. He looks out for your best interest and I will definitely be buying more cars in the future from Tim. Thank you Tim and thank you Five Star Ford! I highly recommend buying from Tim Denton and Five Star Ford!!!! - Christina Wheeler

Jbrown

21 de oct. de 2015

Transparent deal up front and honest! Best deal in the state undersold bigger dealerships in Atlanta area. Ask for Tim Denton.

Christina Wheeler

21 de oct. de 2015

Tim Denton is the best! This is my third purchase from Five Star Ford. In May I bought my daughter a 2015 Escape and I just traded in my car for a new 2015 Ford Edge Sport. I purchased the Escape and Edge Sport from Tim and each time the experience was the best I've ever experienced from buying a car. Not only was he patient he didn't pressure me into anything and guided me every step of the way. He looks out for your best interest and I will definitely be buying more cars in the future from Tim. Thank you Tim and thank you Five Star Ford! I highly recommend buying from Tim Denton and Five Star Ford!!!!

CWheeler76

21 de oct. de 2015

Tim Denton is the best! This is my third purchase from Five Star Ford. In May I bought my daughter a 2015 Escape and I just traded in my car for a new 2015 Ford Edge Sport. I purchased the Escape and Edge Sport from Tim and each time the experience was the best I've ever experienced from buying a car. Not only was he patient he didn't pressure me into anything and guided me every step of the way. He looks out for your best interest and I will definitely be buying more cars in the future from Tim. Thank you Tim and thank you Five Star Ford! I highly recommend buying from Tim Denton and Five Star Ford!!!!

Abby Weldon

30 de sep. de 2015

My husband and I were looking to to trade in our 2005 F150 for a 2015 F150. We had visited to 2 local ford dealerships, which both were nice and helpful, but just could not get us what we wanted. I emailed Five Star Ford in Warner Robins looking for a vehicle and quickly heard a response back from Internet Salesman Tim Denton. From there he made it the easiest process ever. They gave us a great price for our trade in and had the exact truck we wanted delivered to us within in 2 days. I would recommend Tim and Five Star Ford to others and would definetely do business with them again.

Frank

29 de sep. de 2015

Jerry Gray and Five Star Ford will work with you to get the vehicle you want at the best price and sales transaction there is out there. I have bought 5 vehicles from Jerry and five Star GA. Great people to do business with.

Donna Williams Jones

28 de sep. de 2015

Martavious West was awesome.....Best car buying experience ever, He was a straight shooter. Was completely honest from beginning to end! Thanks again! You are definitely my new car salesman!

Nicnhlfan

28 de sep. de 2015

I brought in my 2015 Mustang GT for sync issue had me in and out in under 30 mins. Also my wife had an issue with her sync fixed that as well. Nic and Ken was great!!!

jwenk387

27 de sep. de 2015

I bought my new truck in September 2015. After searching the internet, I inquired about the truck of my dreams. Tim Denton called me back immediately upon my inquiry and told me to come down to the lot. Unfortunately, when I arrived, they did not have the truck that I wanted. Tim then immediately went hard at work contacting dealerships throughout the southeast to find the exact truck that I wanted (a hard to find F150). Within 72 hours he had found an even better truck for the exact same price and I was driving home in my dream truck. The buying process with Tim could not have gone any more efficiently. I genuinely enjoyed purchasing my truck from Tim and plan on going to him for all my future vehicle needs.

Swenkel

27 de sep. de 2015

I bought my new truck in September 2015. After searching the internet, I inquired about the truck of my dreams. Tim Denton called me back immediately upon my inquiry and told me to come down to the lot. Unfortunately, when I arrived, they did not have the truck that I wanted. Tim then immediately went hard at work contacting dealerships throughout the southeast to find the exact truck that I wanted (a hard to find F150). Within 72 hours he had found an even better truck for the exact same price and I was driving home in my dream truck. The buying process with Tim could not have gone any more efficiently. I genuinely enjoyed purchasing my truck from Tim and plan on going to him for all my future vehicle needs.

Joan Wacter

27 de sep. de 2015

My experience with Shane Harris was great. He was very knowledgable and he really took care of me and he made my buying experience very pleasant. I would defiantly recommend Shane Harris to all of my family and friends.

randyinga

24 de sep. de 2015

Tim Dentin and Gary Britt were outstanding. Was a great sales experience and I am a life long customer. They are very professional and great salesman. I bought a 2015 F150 and their knowledge of the vehicle great. Tim took the time to show me all the features off the truck and how everything worked.

Trisha

21 de sep. de 2015

The dealership has worked hard and quick to locate the truck we wanted and the financing experience went well. Everyone was nice to work with.

Dustin & Wonnie Soles

20 de sep. de 2015

We arrived at the dealership about 7:30 and they closed at 9!!! We found the vehicle that we were looking for at a very good price. Dominic Turner was very professional and stayed their with us until 10 p.m., until that last paper was signed. We will never buy a vehicle from anywhere else, nor from any other salesman. Everyone was extremely professional and was very nice. Thank you so much.....Love, Love, Love my new Ford Edge!!!!!!!!

crawar

19 de sep. de 2015

I went to look for an used car and I had the worst experience ever, the used car manager was very rude and pushy, They lie straight up to your face. Please, don't come here.

st.rega202009atgmail.com

15 de sep. de 2015

They helped me get the part I needed. The first time it did not fit. that was not the clerks fault. the second time worked. The guys that helped were Scott Beers end Calvin Piper.

R How

13 de sep. de 2015

Dominic Turner really came through and helped put me in the F150 I wanted. I challenged him and he didn't stop searching for the vehicle I wanted.

kandyhuffer

11 de sep. de 2015

I have been thinking about buying a new car. I had looked at several web sites. I finally decided to at least look at one. Tim Denton was my salesman and he went out of his way to make sure that I got the car that I wanted.

pmac2274

10 de sep. de 2015

My wife and I had negotiated for a few weeks with other dealerships when Tim Denton contacted me with the vehicle we were specifically looking for. Tim was extremely helpful and professional with great advice concerning the purchase of our vehicle. We thank Tim very much assisting us in every way possible to make the purchase happen smoothly.

Joseph Mullis

9 de sep. de 2015

My dad & I went to the dealership Friday 09.05.2015 to purchase a new F-150. We knew what we wanted & why we were hoping to accomplish. Dominic Turner listen to our wishes, pointed out several trucks that were equipped with what we were looking for. In under 3 hours, from the test drive to signing papers, we were driving off of the lot in the new truck. Simply put, it was probably the quickest & easiest I've EVER purchased a car from a dealership & the 0% APR for the life of the loan made it one sweet deal! Thanks for the help Mr. Turner!

debbie1

8 de sep. de 2015

Went in just to check on a special they were offering and came out with a brand new car. Tim Denton is a fantastic salesman. Did a wonderful job going to bat for me to keep the price of my new car within my price limit. Great customer service from everyone I dealt with there. When I'm ready for another car I'll definitely come back here.

Awhiddon

7 de sep. de 2015

We drove from out of town to purchase a new expedition at Five Star. We dealt with Tim Denton who worked with us over the phone prior to our drive. He had the vehicle clean and ready for us when we arrived. After our purchase, he "toured" our vehicle with us to be sure we understood everything about it. This Is something we have not had with other vehicle purchases in the past. I have also received several messages from him in the days after thanking him for my purchase.

PLarry

2 de sep. de 2015

Elvis and Skeeter were awesome in helping me decide on a great car for my son! Thank you gentlemen! He's enjoying driving his new Ford Focus!

JSDANIELS

22 de ago. de 2015

I bought a 2015 Mustang Ecoboost Coupe. The buying experience was great from the time I drove my old car onto the lot to the time I drove away in the new 'Stang. My salesman was Tim Denton. He was knowledgeable about the vehicle and the consummate professional. I believe he was honest, up-front and fair and would definitely work with him again for any future purchases.Jeffrey S. Daniels

Gram2

19 de ago. de 2015

We bought our 2015 Ford Fusion from Five Star Ford Lincoln. Our salesman was Tim Denton. He did a wonderful job helping us with our selection. He was patient and we never felt pressured to make our decision. I would recommend Tim to all our friends and family.

Bmiller

19 de ago. de 2015

I came to five star with a trade in expecting it to be a day long process. I met with salesman TIM DENTON and he had me in my dream truck within hours. This was the easiest and best car buying experience I had ever had period. TIM DENTON went above and beyond from start to finish. Shortly after my purchase my check engine light came on. TIM DENTON and five star ensured me that it would be taken care of. TIM DENTON had a very nice loaner car waiting for me when I dropped my truck off. Within days my truck was fixed and was covered by the manufacturer as a recall. I was charged absolutely nothing even though the dealership had time and labor invested in fixing my truck needless to say it was preowned and I bought it with NO WARRANTY! I will never use another dealership or salesman. I trust five star and their employees. I can't express enough how happy I am with my purchase, the service and most of all salesman TIM DENTON . THANK YOU FIVE STAR FORD AND SPECIAL THANKS TO TIM DENTON

Jared123

16 de ago. de 2015

Tim Denton was great!!!! Best buying experience ever. He kept in contact with me through the whole process. Vehicle was exactly as described. Tim was the ultimate professional.

Tommy Christian

16 de ago. de 2015

Best buying experience ever. Tim was the ultimate professional.

spdaylight4449

13 de ago. de 2015

Thank you Tim Denton not only for your quick response, but your eagerness to find the truck I wanted and your patience with my selection process. Even though I didn't find one I could live with, you did help me by ordering one for me just like I wanted. LOADED. Your communications during the search process was priceless. TIm, you went above and beyond in keeping me informed without being pushy or arrogant. I want you and your management to know that I will be recommending you to all my friends. Once again, THANKS for a very pleasant and memorable first time experience.

DAN

10 de ago. de 2015

My wife and I purchased a vehicle they guaranteed would get 47 mph. After 2 years it averages 35 miles. It has been nothing short of horrible when trying to resolve issue, as well as constant battery issues. I would tell anyone reading this to stay for away as possible from this dealership.. They got me hooked and took me for a ride!

Jerry Breeden

8 de ago. de 2015

I really enjoyed working with our salesman at Five Star Ford. Skeeter was a great person to work with. We will be recommending him to other people.

Terry Breeden

8 de ago. de 2015

Skeeter is a great salesman at Five Star Ford! We will recommend him to anybody that's looking to buy a car or truck!

Bruiser79

5 de ago. de 2015

Do not do business with Five Star Ford's service department. I made an appointment to have my 2013 Ford Explorer serviced, not only was the customer service horrible. The service department manager was totally incompetent and had no knowledge of Ford's warranty policies. My explorer would show shift to park while in park. Ford released a memo for this issue and gave step by step instructions on how to correct this "known" problem. The service manager told me the message would have to be seen by the technician to be repaired. I asked him if they did in fact shift the car from drive to park and he said no. I asked how can this be fixed if you do not troubleshoot this issue, he had no answer and he hadn't even seen the memo released by Ford. Not only did they not fix that issue, they didn't even fix the two recalls on my vehicle. Do yourself a favor and don't deal with this department at all.

LILRED12

4 de ago. de 2015

On July 22, 2015,The saleman was Martavious West, I was looking around for a vehicle. I saw two vehicles that I liked, 2011 Buick & 2013 Ford Hybird. I wanted the 2011 Buick, aftee been waiting for 3 hours & he showed me a 2016 Ford Fusion, it was very a very nice car, The payments was very high, plus the down payment has well. He was telling me it is best to get a newer vehicle with very good warranty. So Martavious West & Kellie Schofill has been telling me lies from the start. All I wanted was a vehicle that I can afford, not what they wanted me to have. He sticking with me with a 2016 vehicle with a high car note, and I wanted another vehicle not the 2016 Ford Fusion.

Impeccable Teacher

3 de ago. de 2015

Thank you Thurman "Skeeter" Hathaway for your patience in letting me test drive several cars today. You went above and beyond to close the deal. As you presented different financing options, I realized that I had never purchased a car. In spite of my my apprehension, "Skeeter", you remained calm and very cordial throughout the entire process. You are to be commended for not becoming an aggressive, pushy salesman. I respect you for being an expert in your field of sales. You gave me the facts about the cost of replacing my transmission in my 2007 Ford Explorer with 202,621 miles verses purchasing a new car. Thank you "Skeeter" for pointing out the fact that I may be wasting my money down the road in an old SUV truck. Because of your attitude and the way you handled me with such care, I give you five stars for customer service, quality of work, friendliness and price. I look forward to doing business with you when I make my final decision.

Margo Whitaker

29 de jul. de 2015

Skeeter was very helpful in finding the right car for us. I will definitely recommend him to all our friends

ahector43

21 de jul. de 2015

The staff at Five Star Ford is very knowledgable and they provided top of the line service when I purchased my 2015 Ford Escape. This is my second time buying from Mr. Elvis Randolph and I must say he went over and beyond of what was required of him! I love my new car...thanks again #WarnerRobinsElvis and the entire Five Star Staff.

missthang85

20 de jul. de 2015

The staff at Five Star Ford is very knowledgable and they provided top of the line service when I purchased my 2015 Ford Escape. This is my second time buying from Mr. Elvis Randolph and I must say he went over and beyond of what was required of him! I love my new car...thanks again #WarnerRobinsElvis and the entire Five Star Staff.

Bessy

20 de jul. de 2015

Travis Jordan, my salesman, was great, very attentive and caring of my needs. TRAVIS Jordan did not force anything on...EXCELLENT SALESMAN..great service..loved it

lessx002

13 de jul. de 2015

I recently purchased a 2015 F150 from Antonio Hodges and had a great experience! He found my dream truck and was able to get it at the price I wanted. Even though the F150 is a high selling truck, he still helped me get all the discounts and bonuses possible! What was even better was after the sale, I found out at the DMV that the odometer disclaimer form was filled out improperly so I had to go back to Antonio to get it re-filled out. He apologized profusely and offered to reimburse my gas costs from the DMV and back! He has offered me great service both before and after the sale of my dream truck and I would highly recommend my friends to him.

Marine4life97

8 de jul. de 2015

Kellie Schofill hooked us up with an awesome car salesman, Tim Denton. Tim was friendly and professional. Tim made the car buying experience quick and painless!!! Thanks Kellie and Tim. I will send some folks your way!!!!P.S. Santos you did a great job also!!!!

Lori Campbell

6 de jul. de 2015

The service department fixed all my problems with my newly purchased Lincoln MKX. Mark Heard was very helpful. Lori Campbell

aconcernedbuyer

4 de jul. de 2015

I purchased a 2015 F150 from Five Star Ford Lincoln in Warner Robins GA. I had to have a co-signer. The following day I find out that they have put my co-signer on the tag and title. (Most people assume that a co-signer has to be on the tag and title, but that is not true. If you co-sign and get put on the tag and title you are not only responsible if the buyer defaults on payments, you can also be sued if the buyer has an accident and gets sued). I went back and told them if the co-signer was not taken off the tag and title then the sale was over and I would not accept the vehicle when it arrived. The Finance Manager claims to have called the bank and have my co-signer removed from the title. He also says it will increase my payment amount. The new sales contract was signed and only I signed the tag and title forms. I asked if the old contract was going to be shredded and he tells me yes it would. I pickup the vehicle a couple of days later. A week later I call the tag office and find out Five Star Ford still had my co-signer on the tag and title! I call them and ask why did this happen. I am told that the wrong contract got submitted by mistake. The one that was to be shredded got put back into the sales folder and they sent it in instead of the correct one! They ensure me that this mistake will be corrected and for me not to worry. Fast forward over a month later with several trips there, phone calls to them and a four page letter to the General Manager they say that they cannot change what they did. I had to refinance the vehicle even before my first payment in order to get my co-signer removed from the title. The General Manager finally admitted to me that they made a mistake but that it was out of their hands. Plus during one of my trips to the dealership I am on the sales floor trying to get the receptionist to find the manager and I am suddenly surrounded by salesmen acting like bouncers. Then the salesman I bought from says "I liked you at first, but now you are getting on my nerves"! There is no communication between staff members at Five Star Ford. I have also found out that they ran my co-signers credit as if they were the buyer and not the co-signer. All they care about here is getting another sale and moving to the next one. Be very careful when buying from Five Star Ford because their mistakes and business practices will cost you dearly.

A concerned buyer.

4 de jul. de 2015

I purchased a 2015 F150 from Five Star Ford Lincoln in Warner Robins GA. I had to have a co-signer. The following day I find out that they have put my co-signer on the tag and title. (Most people assume that a co-signer has to be on the tag and title, but that is not true. If you co-sign and get put on the tag and title you are not only responsible if the buyer defaults on payments, you can also be sued if the buyer has an accident and gets sued). I went back and told them if the co-signer was not taken off the tag and title then the sale was over and I would not accept the vehicle when it arrived. The Finance Manager claims to have called the bank and have my co-signer removed from the title. He also says it will increase my payment amount. The new sales contract was signed and only I signed the tag and title forms. I asked if the old contract was going to be shredded and he tells me yes it would. I pickup the vehicle a couple of days later. A week later I call the tag office and find out Five Star Ford still had my co-signer on the tag and title! I call them and ask why did this happen. I am told that the wrong contract got submitted by mistake. The one that was to be shredded got put back into the sales folder and they sent it in instead of the correct one! They ensure me that this mistake will be corrected and for me not to worry. Fast forward over a month later with several trips there, phone calls to them and a four page letter to the General Manager they say that they cannot change what they did. I had to refinance the vehicle even before my first payment in order to get my co-signer removed from the title. The General Manager finally admitted to me that they made a mistake but that it was out of their hands. Plus during one of my trips to the dealership I am on the sales floor trying to get the receptionist to find the manager and I am suddenly surrounded by salesmen acting like bouncers. Then the salesman I bought from says "I liked you at first, but now you are getting on my nerves"! There is no communication between staff members at Five Star Ford. I have also found out that they ran my co-signers credit as if they were the buyer and not the co-signer. All they care about here is getting another sale and moving to the next one. Be very careful when buying from Five Star Ford because their mistakes and business practices will cost you dearly.

lwj48

3 de jul. de 2015

Andy Sitten is one of the best & friendliest service reps I've ever run across. Makes the servicing experience pleasurable. Great attitude and personality. Five Star Ford has some of the nicest salesman, managers and servicemen in the business. Been to a lot of dealerships over my life time and theirs is the best. If something is wrong they will make it right. Good group of folks.

MG

30 de jun. de 2015

Dominic was very helpful, professional and an excellent communicator. We did not end up purchasing from Dominic do to logistic issues but I would definitely recommend him to anyone looking to purchase a new vehicle!

LVA

29 de jun. de 2015

I came in today for my oil change and I spoke with Alvin Robinson and he was a Great help getting my car in quickly. He was really Nice and I would love to come back and work with him again.

spikebowers

19 de jun. de 2015

Very disappointed in the honesty and integrity of this dealership. I must say that Tim Denton and Jerry Gray are exemplary salesmen and I would work with them any time. The problem is the management..I was quoted a price that I expected the dealership to honor. However, after having given a deposit and worked out financing I went to pick up the vehicle (2015 Mustang GT). The manager stated that he had "made a mistake" and incorrectly offered me a price that was $3500 below factory invoice. I said, well that is not my problem and expected to complete the deal. I then spoke to the GM (Josh Thompson) and he stated there is no way they could honor that deal and gave me another deal that he stated was '$200 below even what he could buy the care for"...I got my deposit back and left. I have bought many cars in my life and am very savvy, however I never expected this from this dealership.

Meghan W.

19 de jun. de 2015

Great exerience, Skeeter was extremely helpful starting my car buying process.

by Pamela and Tiffany

16 de jun. de 2015

Mr. Frank Graves is a great car salesman he really helped me with the purchase of my new car.Frank has a great personality he was nice to me and my daughter Tiffany, and yes I would definitely tell my family and friends are anyone looking for a vehicle, go to Five Star Ford and Lincoln and ask for frank "The Tank" Graves because he did an outstanding job. Thanks Frank Pamela and Tiffany!!!!

Eric walker

16 de jun. de 2015

I have recently had some car trouble with my 2012 focus. Took my car back to five star ford on Russell parkway where I bought the car. I just want to say how good the help in the service department is. I am being helped by Mark Heard and Gwen Bauer. They have showed me a lot of kindness and care and concern with my car situation. Mark heard has kept in touch with me regularly to keep me updated on repairs and to make sure I keep a way to get around until repairs are done. I would recommend asking for Mark heard and Gwen Bauer if you need help. They are the best!! They are the reason I will continue to buy from this dealership

Carladykim1111

13 de jun. de 2015

We had a great buying a new car experience from Five Star Ford in Warner Robins on Russell Parkway. Skeeter Hathaway did an awesome job with selling me a new car. They did not have exactly on their lot what I wanted and needed in the SUV that I wanted but he worked so very hard and diligently in finding the car that I wanted!! He got us the figures that we needed to work with and the options that I wanted in the new Ford Edge that I bought. So extremely happy with his professionalism & determination in finding me the SUV that I wanted & needed!!! I would totally recommend Five Star Ford on Russell to all of my family and friends!!! Everyone go and see Thurman " Skeeter" Hathaway.

Hailey Nestor

9 de jun. de 2015

My sales professional Shane Harris was great and he really helped me with my purchase. I would definitely recommend him to anyone looking for a vehicle. Just go to Five Star Ford and Lincoln and ask for Shane Harris.

Raven1

5 de jun. de 2015

Mark Heard did an excellant job assisting me with the warranties on my Mustang when the tire blew. He was very professional and kept me informed of any delays. He made sure that I had transportation to work while my Mustang was being repaired. I plan on taking my Mustang to him for any future car care.

Patricia Burch

5 de jun. de 2015

Ken Avera thank you for doing a excellent and efficiefficient job.

Dandy 1

20 de may. de 2015

Sales people made this a great experience. Eveyone worked hard to get the best deal for me. I wil be back in the future, they put the customer first.

Michele "very satisfied"

20 de may. de 2015

My experience with this dealership has been very positive from the purchase if my vehicle as well as the service after the sale, which is primarily attributed to salesmas Jerry Gray. There have been several instances where I have contacted Jerry to assist me with functionality within my vehicle that I did not remember.

blossiah

19 de may. de 2015

travis Jordan is a great salesman and very nice! I would recommend this dealership to anyone. Great service and fair prices. I would shop here again

tonymac62

17 de may. de 2015

I am a repeated customer with the dealership. Great service and upfront pricing is what keep me comimg back when I am in need to purchase or getting my truck serviced. Jerry Gray is the salesman that i have came in contacted with for the last two purchases. I have to say Jerry is one of the best person in the car saleing buisness that i have ever met.I know a lot about any car that i plan on buying, because i have done my home work before i go to the dealership. Jerry impressed me, he answered all the question i had and some i didn,t. He is one man that know his buisness when it come down to cars. I hope Jerry will be here when i am ready for my next purchase. He is a rare gem! Thanks for all of your help Jerry and getting me a great deal on my New SUV! One of the best things about car buying is having no regrets after the sale!

Tabiyes W.

17 de may. de 2015

Jerry Gray did an awesome job finding the car that I wanted

Tabiyes87

16 de may. de 2015

The service was great overall. The sales person was very patient with me and helped me make an important decision. Now I'm the proud owner of a Lincoln.

pamela thomashunis

12 de may. de 2015

Vanessa Phillips was my saleswoman, she was very nice and professional to me and my family during my car buying process. The best car saleswoman I have ever had.

Debbie Kerr

6 de may. de 2015

This is the best dealership around. Skitter is an excellent salesman. He also gives great "after the sell" service! We have bought six new Fords from them in three years. That alone speaks for how great the dealership is and having a salesman that cares not just to make a sell but the great follow up Skitter does is phenomonal!

Diane Lawson

29 de abr. de 2015

Nic Peters is AWESOME! Nic greeted me with a smile that warmed my soul. After telling me it would take approximately 1 hr to service my truck (oil change, 6 month inspection and a recall), I decided to wait. The waiting room is very comfortable with refreshing coffee and water for us to drink while we wait. The new building is AWESOME looking as well. They were in construction when I bought my truck. I walked out 55 minutes later, after Nic went over everything they did and explaining to me what to expect on my next service visit. Extremely friendly and comfortable environment. And did I say that Nic is AWESOME? That smile is contagious. :)

Roll Tide

29 de abr. de 2015

Mark Heard was no less than Outstanding. Mark goes the extra mile for his customers. The original decision was it wasn't covered but Mark worked the issue and went the extra mile. It is appreciated and won't be forgotten! Sarah was very professional also. Shinning examples for your business!

Debbie Horton

28 de abr. de 2015

Skeeter was very professional, friendly and extremely helpful. He made purchasing my car a very pleasant experience. Skeeter was informative and answered all my questions. I would highly recommend Five Star and Skeeter to anyone I know who is looking to purchase a Truck, SUV or Car. Thank you Skeeter it was truly a pleasure. And thank you Elvis! Yes Elvis is in the building at Five Star Ford.

Sonya

28 de abr. de 2015

Would like to thank Tim Denton for a great job in helping me purchase my new car!! He was very helpful and patient with my husband and I during the process. I would recommend anyone to Five Star Ford that is looking to buy a new/used vehicle.

Leroy Gee

24 de abr. de 2015

I was referred to Jerry Gray from one of my friends (Donnie) that purchased a F-150 Truck from Five Star Lincoln last year. Donnie told me that I will not be disappointed if I use Jerry as my salesman. Donnie was absolutely right! Jerry made me very comfortable at the showroom and he showed me around and guided me through the available trucks. I must say that this was my best vehicle shopping experience ever. Jerry was very informative and he answered all of my questions very patiently. He also introduced me to Five Stars employees from the Service and Finance Departments. Jerry definitely care about his customers. He did a follow-up call after the sale and made sure everything was fine with my new F-150 Truck. I will definitely recommend him for anyone seeking to buy a vehicle from Five Star Lincoln.

K'Nisha Butler

21 de abr. de 2015

Mr. Andy Sitten was very professional and also very funny! He made my experience at five star very memorable. I would recommend five star to any of my friends and family because he made me feel so comfortable. I left there with a smile and my SUV rides like its brand new!

FordF150Driver

20 de abr. de 2015

Alvin Robinson assisted me in the Quick Lane when I went in to have my oil changed. Not only was he friendly, but he also keep me entertained as I waited for my car. The Quick Lane was quick, and I appreciate the speedy yet quality service.

MustangFanatic

20 de abr. de 2015

Travis Jordan has proven for a second time to be the best salesman at Five Star Ford. Even though we haven't always had positive experiences with Five Star, Travis has re-established our trust in this dealership, and I wouldn't consider buying anywhere else. His best quality is his "no pressure" attitude. He has not pressured my husband and me to purchase anything; instead, he has educated us on the buying process and the selection of cars. In addition, my husband and I decided to purchase a manual shift Mustang, and Travis even took the time to teach us how to drive it. We are grateful for his commitment and patience with us. Also, Thomas Tomlin in Finance and the sales manager James Allen assisted us, and they conducted excellent business. Our trust in Five Star Ford is strong again.

Jack & Peggy Curington

17 de abr. de 2015

Tim is very knowledgeable and tended to our every need. He listens and responds with the answers we needed to make our decision to become customers of Five Star of Warner Robins.

JohnPerry

31 de mar. de 2015

The facilities have been significantly improved without the level of service being degraded. I took my car back for two recalls (simultaneously) and I informed Mark Heard that I absolutely had to leave within an hourdue to something that had come after I had made the appointment (even though the notice said that one of the recalls would take at least 45 minutes). I expected him to tell me to reschedule my appointment but Mr. Heard immediately got on the phone and called the mechanic to come to the desk. I left to walk around the showroom and when I returned 55 minutes later my car was ready. That's the kind of service one expects, but all too rarely gets.

John W. Vaughan

30 de mar. de 2015

Excellent rating. Purchased a new vehicle from Five Star and the salesman Tim Denton was very helpful and professional in his assistance in our purchase. The entire staff went out of their way to ensure we were satisfied.

Ronnie B.

23 de mar. de 2015

Tim Denton did a excellent job of helping me find the perfect car for my family's needs. I came in undecided of what I needed but Tim took his time and made me feel at home. Tim did a excellent job and was very friendly. I am very pleased with my purchase.

BOSSJWK

21 de mar. de 2015

I brought my Lincoln in for service today. I must say I was very impressed with Mr. Andrew John Sitten. He took care of me as soon as I walked through the door. I also was impressed on how he greeted me by my name. I was so happy to know I was in good hands. I wish there were more Co workers and managers like Mr.Andrew. I cannot wait until I need service again. I hope he will be around for a long time. Great Job Mr.Andrew John Sitten

Ivy

20 de mar. de 2015

My experience at Ford this morning was great as usual. Alvin Robinson was very helpful and courteous as he always is. Having to sit at a dealership I s not fun but it's always very comfortable and cozy there. Thanks for another wonderful experience.

Milo and Lolo

18 de mar. de 2015

Jerry Gray greeted us after we got out of our vehicle and had walked around. He is a very pleasant salesman! He was not pushy. He made buying a truck for our son a very pleasant experience. Thank you Jerry! You are an awesome salesman!!!

Cheryl Asbell

17 de mar. de 2015

Andy Sitten was very helpful and through with my routine car maintenance.

Tammi3173

15 de mar. de 2015

Thanks to Tim Denton for helping me with purchasing a new Ford Explorer. He made my experience wonderful. Thank you Tim. We will be back again.

roniesa mustang

13 de mar. de 2015

Kendall was great in the service department. He helped me with things I had no idea about.I will always come back to Kendall he was GREAT!!!!

Kitty lover.

3 de mar. de 2015

I have a 1998 Ford Explorer that has never let me stranded.I always take it to Five Star Ford Lincoln for oil changes and upkeep.I can always count on excellent service and very courteous staff members like Alvin who is always so friendly and informed.Great place and great people!

MrsJackson

3 de mar. de 2015

Andy was excellent help with my car needs. Customer service skill was absolutely amazing. Because I needed more work done on my vehicle than expected, Andy offered to assist in making sure that I was still able to go to work that day. My options were to either have missed meetings or take the risk of driving on bad brakes to Macon, Andy provided an alternative option of making sure that the car would be taken care of and I was able to make it to work with his help. Thank you so much Andy, will see you for the next visit!

Rosemary Thomie

1 de mar. de 2015

Superb customer service! I was in and out quickly. Thanks again Alvin

S. Myers

28 de feb. de 2015

Alvin is the best service manager I've worked with in years. His excitement is contagious. I had a tire repair/replacement on my F150 Platnium today. 5Stars!!!!!

Billy Floyd

27 de feb. de 2015

MR. Andy Sitton was very helpful and understanding with my tire issue. I had a screw in my truck tire and it had to be replaced.Andy followed through with ordering my tire and making sure the tire match guarantee price was correct. I would like to say thank you to Andy and the Five Star Ford team.This is the reason I continue to shop five star ford and nissan.

Miss Arniecia Hector

23 de feb. de 2015

Alvin made servicing my vehicle so much easier than what I've experienced in the past! There were no hassles and he was very open and up front with me! I recommend his services to any and everyone! Thanks again Alvin for your expertise and your outstanding customer service!

Karen Garnett

22 de feb. de 2015

Mark Heard did a remarkable job handling the repairs on my touch screen in my 2011 Ford Edge. He handled the warranty part I did not have to do anything. He was prompt on getting the part order and then getting it repaired for me. The service was awesome. I would recommend this service dept to a friend. However I purchased my vehicle there and that was no where as smooth as the service dept process.

Martavious West

17 de feb. de 2015

My car buying experience was with Martavious West. He is very patience and kind. He knew what I wanted and exceeded to the limit. I am a very proud to buy a 2010 Hyundai Santa Fe Limited Edition with the help of Martavious West. He got me a great deal and I am happy with it. I will tell everyone about him so they can purchase a car through him in the future. Thanks for your service!!

Jennifer and Bryant Evans

16 de feb. de 2015

I am so happy with every one at Five Star Ford in Warner Robins. Me and my husband just purchased a Dodge Ram from Jesse Willis and he was awesome. He kept looking until he found us the right truck. He even came in on his off day to meet with us. He was friendly and very attentive. He worked hard to please us and wasn't pushy like most sales guys. He didn't just want to sell us something to make his money, he actually wanted us to leave happy. I would definitely recommend Five Star to anyone even those with less than perfect credit. The finace department will work hard to get you in a vehicle. Even the receptionist are friendly and eager to please. I will use them for all future vehicle purchases.

Gator fan

14 de feb. de 2015

I bought a new F-150 from Kenny Harris and he was very professional and helpful. It took me a few times to decide and he was patient and not pushy at all . He helped me find the truck I really wanted at a good price. Overall the buying experience was very good. Everyone was very friendly and I will definitely come back when my wife is ready for a new car. I would recommend Five Star to anyone. They have the most inventory around and the salesman was very knowledgeable.

Satisfied customer

14 de feb. de 2015

Alvin did an outstanding job with customer service and making sure my repair was completed in a professional timely manner

Beronica Olivares

13 de feb. de 2015

Alvin Did A wonderful job taking car of my car when I brought it in for service. Thanks, Beronica

ERIN KITCHENS

13 de feb. de 2015

YALL ARE AWESOME! QUICK LANE ANDY AND ALVIN TOOK EXCELLENT CARE OF ME AND MY CAR NEEDS THANK YOU SO MUCH

Termarco Askew

13 de feb. de 2015

Alvin was very helpful and made my first oil change experience very quick and easy

Mrs Johnston

10 de feb. de 2015

I bought my car from Tim Denton and he was the best

Colonel Murray A. Hansen

6 de feb. de 2015

Nick Peters did an outstanding job coordinating my warrantee repair. He was very professional and accommodating, realizing I was going to wait on-site for the vehicle. I was in and out in about 30 minutes. Nic has a very pleasant demeanor, showing courtesy and respect for both customers and fellow employees. It's obviuos he enjoys working at Five Star Ford in Warner Robins, Georgia.

mkc owner

5 de feb. de 2015

I had my first oil change on my vehicle, and it was a very good experience. Lincoln delivered on providing me a loaner vechicle while my MKC was getting serviced and cleaned. Thank you Alvin for the great customer service.

Edwin Wayne Bond

4 de feb. de 2015

getting my ford explorer serviced was very pleasant,ALVIN did a great job getting it set up and keeping me informed,thanks for the great service.

Ricky

31 de ene. de 2015

I had a wonderfully friend and dedicated experience with dominic as my sales man I will recomend friends and family to return to five star and deal with dominic....thank you very much dominic I'm very satisfied with my new truck .....Richard kersey and Alisa Dykes....

Neal and Sue Gassett

29 de ene. de 2015

My wife and I came to Five-star 1-24-2015 to test drive a Mercedes Benz after driving yet we decided we wanted something bigger so our salesman Martavious West went to another five star dealership in Warner Robins and brought us two different vehicles to drive we fell in love with the 300 s Chrysler Martavious was instrumental in helping us decide which car to buy we feel like he is a gift from God may God bless your dealership and Martavious West. sincerely Neal and Sue Gassett Albany Georgia

mjormyers

22 de ene. de 2015

Overall good experience. Staff was friendly and helpful. Shane was professional and closed the deal for us. Josh did a great job with the financing.

Ikiya glover

15 de ene. de 2015

Nic Peters was very helpful and kind during our service visit at Five Star Ford .

Diedra and Albert Stringer

15 de ene. de 2015

I want to commend Ashley Langford for the great customer service that we received. We purchased a truck 3 weeks ago and he still communicates with us to make sure everything is going good. Thanks Ashley and Five Star!!

Amy

11 de ene. de 2015

Wanted to share my experience at Five Star Ford specifically at the Quick Lane Service Department. Dropped my car off for routine service and tire check. As soon as I pulled up I was greeted by the manager himself, Andy Sittin. Mr. Sitten was personable and proficient. My car was ready to be picked up in the time frame given. Which was very important in a busy Saturday. Once I arrived to pick up my car Mr. Sitten, who I will now call Andy, walked me through the services provided. He gave me advice on car car and made me feel very comfortable. He even took the time to help me with syncing my Bluetooth. I would like others to know that they are likely to experience excellent customer service at Five Star Ford. Big thanks to Andy Sitten. See ya again soon.

Vince lampkin

6 de ene. de 2015

Mark Heard was very professional and a well prepaired service manager. He gave me a time when my car would be ready and it was on time, no waiting.

Dr. Kim

27 de dic. de 2014

Had a great experience leasing a new vehicle. Our associate was very friendly and peraonable. Will be back for our next lease.

Amber

17 de dic. de 2014

For months I had dreaded taking my car in to get the window fixed (thank goodness for garages) because I just knew driving in there a hundred other problems would be "recommended". While I knew the car needed some extra things done I wasn't pressured or told I had to have it done today or that it would be "stupid" (been told that before at other places) that I was ignoring issues. At the end of the day I had a window going up and down smoothly and a chance to bring the car back for a much needed cleaning another day. Thank you so much Nic Peters! I know without a doubt you will be my go-to service guy from now on, and recommend everyone else call him too!

Mike a Happy Ford owner!

15 de dic. de 2014

Bringing my wifes Explorer in for service is very important to me, as keeping her vehicle happy keeps her happy. Its always assuring that Mark Heard in service is there to take care of her car for me. That makes everything wonderful so Thanks Mark!

Shamika from MS

9 de dic. de 2014

The search for a new car is a very hard process but Martavious West at Five Star Ford of Warner Robins made it as easy and simple as possible. I could not have chosen a better place to buy a car from. Mr. West answered any and all questions I had and you could definitely tell he was very knowledeable. All I can say is Thank You.

Candice Mitchell GO-PATS!!!!

14 de nov. de 2014

To whom it may concern I Candice Mitchell would recommend Five Star Ford Russell Service Dept. to anyone for services and repairs,with that being said.I moved from the Boston,MA. area.I want to say I can't "THANK" Mark Heard enough for such fine job ,experience I had with service dept the welcoming his extended hand made a difference.

Jennifer

13 de nov. de 2014

I arrived today to have my first oil change done. I was very satisfied with the service I was on lunch break I explained to the guy I needed to get back to work. He had a car there for me told me have a great day at work and he will see me after work. I arrived after work everything was completely done including wash and detail. I've said it once I'm stating again what a great place to experience a buy and services.

rozsose

1 de nov. de 2014

Dominic turner was a great saleman. I love the car. Great customer service

Fred bannister

30 de oct. de 2014

Five star ford has outstanding customer service. I would recommend five star ford to anybody who needs great cars And getting your car serviced. Thank you Alan Robinson for your great customer service and dedication to five star ford. Very professional and friendly

keyron cooper

28 de oct. de 2014

Five start did a great job with helping buy a vehicle it was easy and stress free I will recommend family and friends my salesman was James Holloway he did and outstanding job a big thanks to him I'm enjoying my new ride I definitely looking forward to do business with in future

duvals 1st

28 de oct. de 2014

Really friendly service from dealership. I had a personal salesman , mr.Turner. he kept in contact with me for a week until I arrived in Ga from Fl. I got a great deal on my dream car at a price I can afford entire staff was very friendly, prossional and extremly helpful and polite. I would definitely recommend this dealership to everyone.

Joseph Head

25 de oct. de 2014

I went to 5 star ford on Russell pkwy and from now on they do my routine maintenance thanks Allen Robinson he treated me like family

Author

23 de sep. de 2014

They built in the price of a service on the vehicle financing and when it came time to have the service performed. They would not honor. They said the price had changed. Ok I can buy that however when asked to refund what they charged us and built into the financing of the car, they would not refund. In my opinion it is a shame for some one to take advantage of someone who is serving his country. I would not recommend this deLership to any one

DeWayne and Vicki

17 de sep. de 2014

We have purchased three vehicles from Five Star Ford in Warner Robins. It was easy and hassle free with our saleman Dominic Turner. Thanks for the great service.

Mad as hell

14 de sep. de 2014

Sold me a car telling me it was a local trade and it had not been in any accidents. Five star said it had a clean Carfax. That was convey verbally and in writing. A month later, Ran a report through Autocheck, Car was sold at an auction with structural damage to uni-body and frame. Dealership refuse to help me out at all. Blame their purchasing mistake on Carfax. Found the original owners name and called him. He verified Autocheck's version of the car's history. Do not rely on what they say to you and go somewhere else! They have no integrity!

Terrance Dawson

13 de sep. de 2014

Five star ford did a great job in selling me my kia. Kenneth Harris was a good saleman.

Ms Ann Dawson

13 de sep. de 2014

I travel fom Fizgerald, Ga and Kenneth Harris did a good job at selling me my third vehicle. Five star ford is a great place to find what u need.

Diane L

5 de sep. de 2014

Travis Jordan was recommended to me by a friend who had bought a truck from him four years ago. I called Travis and told him what I was looking for after I had researched for over two months on a truck. I was looking more at Chevy's versus Ford's. Travis found exactly what I had been looking for. He and his teammembers got the truck price within my budget. The whole looking and buying process was fast, painless, and extremely comfortable. I would highly recommend Five Star Ford on Russell Parkway and Travis Jordan to anyone who is looking for a great deal. The whole team works with you and are extremely welcoming and helpful. I am a proud new member of the Ford Family. I absolutely love my new Truck!

Brenda Barnes

4 de sep. de 2014

Five Star Ford in Warner Robins, Georgia did an Excellent Job with helping me find a new vehicle. A Big thanks to salesman Corey Lawson for selling me my new Honda. Corey was very helpful with no hesitation. I would highly recommend this company to anybody.

Marcus Wright

3 de sep. de 2014

I went to Five Star Ford to just look at their inventory and ended up coming out with a car thanks to Corey Lawson. They were just helpful when it came to my expectations for my dream car. The environment is good even though they are going through a remodel at the moment. Overall I recommend this dealership to anybody that is looking for a car.

Diane Lawson

2 de sep. de 2014

Travis Jordan was recommended to me by Friend that had bought a truck from him 4 years ago. I researched for two months on the type truck I wanted and needed. I have never had a "real" truck nor bought a Ford. In fact, I wasn't planning on buying a Ford, but a Chevrolet. Travis was awesome in listening to me and finding me exactly what I wanted! The whole buying experience was fast, accurate and no hassle. I am a very pleased first time customer. Highly recommend Five Star Ford in Warner Robins. I am absolutely loving my truck!

RICHARD and DIANE LANE

31 de ago. de 2014

We have bought 4 F150 FORD trucks from Five Star and have had a great experience each time. We just bought a 2014 F150 FXS Saturday 8/30/2014 Martavious West(Tatter) was very pleasant to work with. He went out of his way to find what I wanted. And it was HOT as Hell, but he didn't complain. I got what I want at the Price I wanted. I enjoyed the time with Martavios he help past the time. GREAT JOB TATTER

David Cates

29 de ago. de 2014

The five star ford in Warner Robins did a good job getting the car for my wife that would fit in my budget. The best thing five star in Warner Robins Ga. is their salesman named Dominic Harris. Not only was he polite, and professional, but he worked outside the norm when he finally found a car that would fit in our budget. He had to find several cars for my wife, before she was finally happy. I would out of my forty years of buying cars, I would say he is probably the most knowledgeable of the whole selling process. Even after the sale and the car needed a re[air he was right there to help us with a loaner car and keep me updated on the status of my new car. This salesman should be the trainer for all the salespeople prior to them going to work!

Journey

24 de ago. de 2014

My mom loves her new Maxima. Went in to do business on a Monday, left with a car that same day. Very smooth process. First time experience with Five Star Ford-Lincoln in Warner Robins and it was great. Our salesman, Corey Lawson, made us feel comfortable & we can trust him. We told him how much we could afford for a down payment and he made it happen without any hassle. If anyone I know needs a vehicle and a good deal, I will refer him/her to Corey Lawson at Five Start Ford-Lincoln in WR.

Mr. Ward

23 de ago. de 2014

Mr. ward in the service provided me with outstanding service. He was professional and friendly. I look forward to having my car serviced again.

JB

22 de ago. de 2014

We took our 2008 Ford Expedition in for our schedule maintenance. We were greeted as we walked in, as we asked questions Nic, the rep was able to explain everything to us and we didn't feel like we were a bother. He was very nice and patient with us. When I came to pick up the truck he greeted me once again and walked with me through the payment process, picked up my keys and went and got my truck for me. Awesome. I really do appreciate that. We also have another vehicle {sports track} that we will be bringing to him for maintenance.

Beverly J Mills

22 de ago. de 2014

The area is under renovacation but space was adaquat and pleasant. Alvin was outstanding with his customer service. I was having my 2000 excuresion serviced and I was very happy with the out come it was quick I didnt waste my morning this made me very happy.

Carla F. Taylor

20 de ago. de 2014

I would like to comment on my experience at Five Star Ford Lincoln. Even before I was invited to test drive a car, one of the employees, Shane Harris wrote me several times to respond to my interest in buying a car since I had visited Five Star last year in December. After I finally did arrive, my husband and I were given excellent service throughout our entire experience by Shane, and by all of the other staff members who accompanied the car buying process. I would recommend Five Star Ford Lincoln to my closest friends. Thank you Five Star for a wonderful experience.

JFW

19 de ago. de 2014

The buying experience at 5 Star Ford was the best i have had. Tim Denton allowed us to buy our truck our way. He was extremely patient answering all our questions in a timely manner. He worked with us for over a month. He found exactly what we wanted at our price, The managers were supportive throughout the process. 5 Star Ford in Warner Robins and Tim Denton will be our "go to" people for all of our car purchases.

Jock

17 de ago. de 2014

Domnic Turner and the guys at Five Star found what i wanted and provided me a great deal. I would recommend them to everybody. A1 Service.

Lisa Leary

15 de ago. de 2014

I went to 5 star ford on Russell parkway in warner robins and Corey Lawson was the salesman that helped me. He was very professional and showed me a number of cars. But the numerous of cars he showed me wasn't what I wanted. But he called other dealerships and tried to get me what I wanted. He tried his best. And I appreciate everything corey and his staff did 4 me. I would recommended anyone to this place. Thank you Corey Lawson 4 your help. I will see yall soon when my son graduates.

Rico Villafane

14 de ago. de 2014

I would like to thank Tim Denton for his friendly, professional and courteous salesmanship he provided me during my recent purchase. As long as 5 Star ford in Warner Robins Ga. hires people like Tim Denton, I would recommend 5 Star Ford to anyone.

Joseph

14 de ago. de 2014

I bought a car for my mom from 5 star Ford in Warner Robins and it was exactly what she wanted and the price was reasonable. If you go I recommend you find Tim Denton he helped me out a lot. P.s if you go tell him Joseph sent you

Robert D.

14 de ago. de 2014

I love my new F150 XLT Ecoboost. My experience at 5 Star was excellent working with Tim Denton. I shopped at several other dealerships and was glad the stop at 5 Star ended my truck search. 5 Star beat everyone's price!!

D Ross

12 de ago. de 2014

Frank "The Tank" Graves was awesome to work with. Very nice, helpful and spent the time to get to know me and what I needed from the car I was buying.

Stnggirl

11 de ago. de 2014

Great inventory to select from as well as awesome customer service! My salesman Tim Denton was great! I love my Mustang!

Sheila Middlebrooks

11 de ago. de 2014

The salesmen was very professional, courteous, and very knowledgeable about the car.

SHigh Mustang Fan

10 de ago. de 2014

I am enjoying my Mustang! We went to Five Star Ford Lincoln in search of a Mustang. Not anticipating on buying a car that day, we met with a salesman by the name of Tim Denton. He spent alot of time showing us cars that we may like and believe me, we weren't easly customers to please. He was very patient and eager to help us find a car that we may be interested in. He payed close attention to all of the features that we wanted in the Mustang and OMG, he found it! He stayed with us from the time that we arrived and until we left. He is an awesome salesman and a gentleman which helped our Five Star Ford purchase a great one. Way to go Tim!

Mrs. Thomas

9 de ago. de 2014

Thank you Tim Denton for the friendly, personal and courteous salesmenship you provided during our recent new car purchase. The Five Star Experience, as I like to refer to it, is a "Blueprint for Customer Excellence." The attention to detail, customer consideration, and product knowledge is clearly a reflection of overall outstanding managerial leadership, and dedicated staff. The financial process was seamless, and handled above and beyond our expectations. We are truly comitted to buying our future vehicles from such a hometown Icon. Thanks so very much for the quality of product, the professionalism of personnel, and the "trust" you've built throughout our car buying experience.

Tim H

8 de ago. de 2014

My car buying experience at Five Star Ford in Warner Robins was excellent. My salesman Corey, was very professional and showed me a number of cars before I made my choice. I was very hesitant about buying from a dealer because I didn't want to deal with the usual gamesmanship, but the process here was very relaxed and easy. I would recommend 5 Star Ford to anyone.

Tom Wilson

8 de ago. de 2014

After my elderly mother wrecked her Town Car, Tim rose to the challenge to replace it with a similar Town Car to help her transition to a new car that would still be familiar to her.

Ezliving

8 de ago. de 2014

After my experience with Five Star Dodge, I was hesitant to deal with any of the Five Star dealerships. My sales rep (Corey Lawson) and his general manager (Josh Thompson) listen to our problems and put a 100% effort into working out a solution. Corey took the time to explain the truck's special features and helped set up the SYNC system. I recommend Five Star Ford. Thank you for all the help.

Scott willingham

7 de ago. de 2014

Kellie Schofill is a great sales manager, she went out of her way to help us and made sure everything we needed was taken care of. She went above and beyond her call of duty.

Julia Pflug

6 de ago. de 2014

I went to 5 Star Ford on Russell Parkway in Warner Robins to look at purchasing a newer vehicle . James Holland was the salesman that helped me, He is an awesome Salesman, very professional, and very knowledgeable about the specific vehicle I was looking at. He assisted me with making the right choice for me and obtaining the vehicle that I so wanted! He made the process of buying a vehicle smooth. Thanks James for being a STELLAR salesman!!!

JC

6 de ago. de 2014

Got a hold of Thomas with five star ford and the fun began. I had questions, he had answers. He kept in touch through the whole buying process and worked hard to find the car I wanted. I live an hr and a half away, and five star ford was the only dealership willing to work and try to find me the car I wanted. Now almost a week later I am getting phone calls from other dealers and I am already riding in my new car. Thomas was determined and wouldn't take no for an answer. Already referring friends looking for a new ride to five star ford. Great prices and FRIENDLY staff.

Val hilliard

1 de ago. de 2014

Shane Harris is a great salesman, I would recommend him to anyone. He makes you fill comfortable, he is a very down to earth kind of person. He will do his best to make sure you are satisfied, with your purchase.

Ford Flex Fan

1 de ago. de 2014

I brought in my Ford Flex for service to the Quick Lane area and received great service. The Help Desk employee "Alvin" is living proof that customer loyalty can be achieved through hard work and dedication.

Aaron Taylor Strickland

1 de ago. de 2014

Antonio "Frog" Henderson was a great help made the process super easy was a great help and just made the entire thing enjoyable.

Michelle

3 de jul. de 2014

I just picked up a brand new Focus, and I couldn't be more pleased with the service I received at 5 star. The original deal we negotiated yesterday was for a vehicle in Conyers that they were going to go get for me, but this morning Antonio (my sales rep) called and told me that they had just gotten one in on the truck with all the same features...for less. I went in, redid the paperwork for the new car and drove off the lot a very happy person. I was treated with kindness and respect, and never once pushed to get something I didn't want. I would recommend them in a heartbeat, and am already planning on taking my husband to Antonio when he decides to get his new car.

Extremely upset!

2 de jun. de 2014

This circus of a dealership needs some classes on being professional. For starters I purchased a car 4 months ago on an A plan. Provided the PIN and was told by the sales guy (Antonio) that all was well. Then a month later, I receive a call stating that the PIN wasn't good so requested additional information and never heard back from anyone. Two months later, receive yet another call about the PIN number. Come to find out, they ran the incorrect PIN number under the incorrect name, and over charged us significantly. When I brought it to their attention, I was hollered at by their customer service rep (Paula Battle) and hung up on. I called back and asked to speak to the General Manager and was able to get in contact with them. This is the most unprofessional circus of a dealership that I have ever encountered. Having said that, if you want to buy a Ford and get treated with respect and know that you are being given the best deal, then drive a little out of your way and go to another dealer. This one should be closed down immediately!

Bill needed wife a car

6 de may. de 2014

I bought a used car there. After the purchase the next day I realized I had left something on my old vehicle. I called and texted multiple times over the course of three days. I even spoke to the sales manager once and he told me he couldn't help me, I needed to talk to my salesman ( and he wouldn't return my calls or texts). So after a week I gave up and I need to buy a new pigtail for my Wheelchair lift. Selling OK, after the sell...not so good.

Chris

10 de mar. de 2014

Drove All the way from Indiana to buy a truck here. They had the one I wanted. I am very satisfied with my Salesman and the attention I got. Was buying sight unseen, so they emailed me extra Pictures. Worked with me on price. It was well worth the hours to get there! Thanks Five Star!!

Steph

10 de mar. de 2014

I have bought several cars from Five Star Ford in Warner Robbins, Each time has been exceptional. We drive 3 hours to get Five Star Ford in Warner Robbins, I am always impressed. They work with me to get the payment I need and our Salesman(Elvis) was great. He has done both of our vehicles for us. They are always respectful and helpful. The Service Dept is also wonderful when we go for our oil Changes. Will definitely continue to buy from Five Star!

Amy

2 de mar. de 2014

I live in Warner Robins, and wanted to support local dealerships! I found two vehicles that I was very interested in. However, due to the poor customer service, we left the facility and drove to Atlanta to purchase a vehicle! This facility has quite a reputation around town, and I should have listened to the advice given before going in! I would not recommend this dealership to any friends or family!

Cory

26 de feb. de 2014

I have been looking for cars and searching for a dealer I think could better help me. Contacted Five Star Ford and I was working with "Willie R". He started of really cool and understanding and it seemed as if he was definitely trying to help me out..... days he would call if I missed they call I get a voice mail or an email.... So I thought I could trust him to help me honestly. I stay 2 and hour away. He told me he would do a "SOFT PULL" on my credit to see if they may be able to help me. He pulled it 2/24/14 at 1pm.....an hour later I texted him and was like ok is it that tough? He said he was still working on it. He then called me back at 8 pm.... (long time to just be looking at a SOFT PULL). Now I wouldn't be upset if you can't help me but I like when I'm told the truth. I'm trying play games. I missed his call at 8... didn't see it until 9 :50.... I didn't want to call him back that late so I figured one of us would call the next day (today). He never called. I called three times. Phone not in service. Called the dealership was placed on hold for 10 minutes. What kind of customer service is that? I disappointed that sales person want to sound all "cool" and be "on your level" as soon as they AREN'T CAPITABLE of getting a lender to a agree they don't responded.. smh. Thankfully I was smart enough to allow another dealer to go head and try . They pulled my credit and called back in 15 minutes and I have a car! smh! Thanks FIVE STAR!

Questions

7 de dic. de 2013

Been searching around for a used truck for almost a year now and I've actually found quite a few I was interested in at this dealership and some at the other Five Star dealerships that area. Due to distance and current vehicle, I can't just drive out that way to look at a vehicle just to find out it's not what I'm looking for or disappointed at what I find. So when I email or call about a vehicle to get all the information I can and/or explain my current situation, they stop returning my emails and calls. I don't like to go in blind so I ask every question and concerns I have about anything I'm interested in just to have them not even respond back or get a response like those are not questions people normally ask about when buying a used vehicle. I know you can't answer every question but at least answer key concerns so I can make a sound decision.

dkcorbett89

17 de sep. de 2013

I searched around for a Used car for several weeks. I know I did not want to buy a used car that wouldn't make it a month, which is what nobody wants in a used car buying experience. That's exactly what happened to me. I bought a used vehicle at the beginning of August. It didn't make it another three weeks. It was a 2006. It had less than 100k miles on it. I was told that it was driven very easy and was assured it would last at least another year or two. I was told so many good things about my Ford. So, since I only needed it to last basically a year, I signed an "AS-IS." So, three weeks later- less than 2,000 more miles on the car- I've got engine stalling, knocking, and extremely rough idling. It hardly starts. I took it to a mechanic who gave me a $2650 estimate that I know is reasonable for what he described to me. Major engine repair needed. I would have to at least replace bottom parts of the engine and some bearings. He suggested replacing the engine with a used engine. I understand "AS-IS." I may have to replace a starter, an alternator, maybe even some fuel injectors. COMPLETE ENGINE OVERHAUL, though? That's ridiculous. When I called them, they told me that basically there was nothing I could do for me. Yes, I know that Georgia Lemon Laws won't help me. However, I just refuse to believe that fair business practices would tell them to do nothing when I basically chose the car because they told me it would definitely last at least a year.I did not rate repairs as I was told I would have to bring it 95 miles to the dealership when it wouldn't even drive.

David Corbett

17 de sep. de 2013

I searched around for a Used car for several weeks. I know I did not want to buy a used car that wouldn't make it a month, which is what nobody wants in a used car buying experience. That's exactly what happened to me. I bought a used vehicle at the beginning of August. It didn't make it another three weeks. It was a 2006. It had less than 100k miles on it. I was told that it was driven very easy and was assured it would last at least another year or two. I was told so many good things about my Ford. So, since I only needed it to last basically a year, I signed an "AS-IS." So, three weeks later- less than 2,000 more miles on the car- I've got engine stalling, knocking, and extremely rough idling. It hardly starts. I took it to a mechanic who gave me a $2650 estimate that I know is reasonable for what he described to me. Major engine repair needed. I would have to at least replace bottom parts of the engine and some bearings. He suggested replacing the engine with a used engine. I understand "AS-IS." I may have to replace a starter, an alternator, maybe even some fuel injectors. COMPLETE ENGINE OVERHAUL, though? That's ridiculous. When I called them, they told me that basically there was nothing I could do for me. Yes, I know that Georgia Lemon Laws won't help me. However, I just refuse to believe that fair business practices would tell them to do nothing when I basically chose the car because they told me it would definitely last at least a year. I did not rate repairs as I was told I would have to bring it 95 miles to the dealership when it wouldn't even drive.

Todd

15 de jul. de 2013

Bought a used vehicle form them almost 250 miles away. Yes I bought it sight unseen and it showed up BETTER than I expected. The folks there were AWESOME!!!!! I highly suggest anyone that is considering this company, DO IT! Thank you Tom and Dominic!!!!!!

Mike

1 de jul. de 2013

I have a $300 service credit from a couple of year ago. The service department had severely taken advantage of my teenage son and at the same time tightened the oil drain plug so tight I had to take a pipewrench to it. I now have some work that I need to have done and want to use the credit; been waiting a day-and-a-half to receive a call back from a message I left on their website and all day today to receive an email response back from the Service Manager. Tried calling and got a voice mail. I expect them to honor their promise (from a previous Service Manager) of the $300 credit but as for now Im just waiting

Ray

17 de mar. de 2013

I presented a letter from the owner of the dealership to the service person for a complimentary oil-filter service. The service person refused to accept the letter. He was rude and which made for a very embarrassing and frustrating experience.

Truck driver

20 de mar. de 2012

Buying process was smooth. Negotiated price over phone and drove up next day to drive it. Bought truck after driving and they did give me a full tank of gas which is rare nowadays especially a 36 gallon tank. Overall the salesman was great and process was smooth. I would gladly buy another vehicle from this dealer. Great job Duke.

Anttoeknee

27 de oct. de 2011

MR. JERRY GRAY IS AN EXCPECTIONAL SALESMAN WE WHERE TAKEN ON HIS KNOWLEDGEGABLE AND DETAILES OF FORDS TECHNOLOGY AS HE EXPRESSED THE IN AND OUTS OF MY FORD PURCHASE. HE CONTINUED TO MAKE ME AND MY WIFE VERY COMFORTABLE NOT PUTTING ANY PRESSURE ON US AS WE TIRED TO DECIDE WHICH VEHICLE TO PURCHASE. WE STARTED WITH THE EXPLORER AND THEN DECIDED TO GET THE FORD F150 SUPER CAB. IT TOOK US TWO DAYS AGAIN, IT WAS NOT PPRESSURE FROM JERRY EVEN HIS SALES MANAGER RICO WAS EVEN ACCOMDATING ASKING IF WE NEEDED BEVERAGES OR SNACKS AND HE ASSISTED IN THE FINAL FIGURES THAT WAS IN OUR BUDGET.Thanks Five Star Ford,ack

t-bone

23 de oct. de 2011

When i got to the dealership i already new what vehicle i wanted, they allowed me to test drive it. i negotiate a price, paid cash and was out the door.

MICHAELMAW

20 de sep. de 2011

Elvis and Aurico,are true professionals I am USAF retired and i work civil service on Robins AFB.The staff at Five Star are so dedicated to making the deal with no back and fourth haggling. I was in my new vehicle in less than 2 hours.

cdp91

12 de sep. de 2011

I've been buying Fords since the early 90's and this was by far the greatest experience of all. My expectations are very high for quality service being in customer service myself, and they exceeded all my expectations. From the time I dropped off my truck for service and until my wife and I left with not 1, but 2 new vehicles the customer service was GREAT!! I will continue to recommomend this dealer to others as long as i continue to get TOP SHELF service. Thanks !!Mr. Cleo and Ms. Sophia Pearson101 John CtWarner Robins Ga. 31093

cfhead

12 de sep. de 2011

I live in Florida and I found the dealership and car via AutoTrader. I called the dealership and Josh sent extra pictures and performed a walk-around of the car while on the phone. He sent me a buyers order with final figures and made sure the car was detailed and ready for me when I drove up to pick it up in the evening. The final price was exactly what I expected, the car was perfect and I was able to test drive, review paperwork, pay and leave in 45 minutes. The facilities are nice, staff was professional and the service was excellent.

flameonramon

7 de sep. de 2011

My daughter was in from out-of-town, and I felt like it was time to trade in her old car and get something newer, more dependable & roomier. Well, I did my pre-shopping & comparing before going. The vehicle my daughter was interested in didn't show up on their website, but was on the Ford.com website. So I called the salesman who I have previously purchased from and he went out on the lot to check and they had it.He had the vehicle set aside and waiting for us when we arrived. My daughter test drove it and liked it. We worked out the deal and she purchased it. The paperwork went like clockwork and fast. This was the 5th new vehicle we have purchase from Corey Lawson over the past few years at this Ford dealership. He goes above & beyond,lets us make the decision with no pressure, explains everything and makes sure we are pleased with our purchase after the sale. Why shop anywhere else - they make it so easy here and give you a good deal.

bslade

5 de sep. de 2011

Ricco worked with us on the price and was helpful in answering any questions that we had. He went the extra mile to make sure we were happy.

rsmith0711

5 de sep. de 2011

I gave the rating I did because they did everything they could to make sure that I was completely satisfied. They followed up with me a couple days after to make sure I didnt have any questions. I, also, feel like I can contact them in the future if any problems arise. Elvis took time to show me all of the functions of my vehicle. Rico made sure that my car was detailed properly and that I didnt have any problems or questions.

kbbrown8

27 de ago. de 2011

I had a terrible experience when I initially went to Five Star to look at a vehicle. After posting a negative review, I was contacted by the General Manager to ask how he could improve my experience with Five Star. I intially was hesitant, but was actually able to work out a deal. I purchased a Lincoln MKZ hybrid, which I love so far.The staff at Five Star couldn't have been any nicer today. I am happy that they were able to improve their Customer Service. (Thank goodness I was able to only work with Antonio, the financial person and Wes, the GM.)Thank you, Wes and Antonio.

williebrown135

23 de ago. de 2011

Origionally I had not planned to buy a new car but Big Al's knowlege and presentation convinced me otherwise. I'm VERY HAPPY with my decision. Al not only pointed out the advantages of Focus ownership, but his knowledge of the car itself was impressive. I have since passed some of the same information to friends and family and I will not be surprised if I see them in a new focus soon as well. Overall, I bought the 2012 Focus because after learning all that I did about it, there was no better choice. THANKS AL! Willie Brown

altaylor39

21 de ago. de 2011

The sales person was great and really helped us alot.. I was not happy with the finance department and the way they handle the paperwork on the truck..

jwb72

20 de ago. de 2011

These guys are great to deal with. I'm not quick to trust many sales people, but these guys were honest and worked hard to meet our needs and answer any questions. Antonio Hodges was friendly, courteous, and worked hard to help us out while not being pushy at all. The price of the vehicle we bought was fair and I'm really happy overall with my experience with these guys and gals. I wouldn't hesitate to send friends or family to them.

LIVID CUSTOMER

1 de ago. de 2011

Purchased a used vehicle from them on a Saturday. The next day the vehicle started making noises.went up there that Monday and sat for 2 hours with nothing accomplished. called for the next 2 days and they finally let me bring it in to have it looked at. Put me in a mini van with NO gas in it. then had me bring it back 2 days later so they could "sell it" put me in a F150 with NO GAS. it's been 11 days and they still have my vehicle. I've had to call them EVERY DAY and they tell me "tomorrow" every time. Come to find out, my vehicle was never even logged into the service computer. STILL waiting to get my vehicle back and dont even know if the reason for the noise has been diagnosed. Never been treated so poorly in my life. I will do whatever I can to make sure no one gives this company business!

gotarheels

18 de jul. de 2011

Jerry Gray did an outstanding job of demonstarting the benefits of the Ford f-150. He went over everything even some features that I did not know about. He was not pushy and just allowed me to make up my own mind as to what I wanted to do. I was also looking at a chevy but after his professionalism I went with the Ford amd I am glad I did. The vehicle is the new 6 speed trans with a v6 and gets great gas mileage.Harry GoffMacon, Ga.

maddawg3168

27 de jun. de 2011

We visited Five Star Ford Lincoln dealership and traded our 2003 Ford Escape for a 2011 Ford Taurus. We actually bought our 2003 Ford Escape from this same place back in 2003. Our Salesperson, Jerry Gray, was one of the friendliest sales persons we have come into contact with. Not only was he friendly, he knew everything about this Ford Taurus and took time to show me how to use everything and then when my wife showed up, he took the time to go over everything again. To be honest, we are very skeptical of car salesmen, but Mr. Gray was not your typical salesmen. He seemed very honest and caring. He made us laugh and I think we even made him laugh, too. He showed us how to use the Sync feature and made sure we had all of our questions answered. Mr. Gray did not act like we were wasting his time and he did not pressure us any.....which we truly liked. We do not like to feel pressured to buy anything. My wife really liked his warm personality and friendly smile.We hope we get many years and miles out of our new 2011 Ford Taurus and feel truly blessed to have met a wonderful, honest salesman.Sincerely,Mickey and Dawn DeeseByron, GA 31008

brandymichael

27 de jun. de 2011

Purchased a F250 Diesel truck 2 years ago and bought the Silver Package for $2,000. After having the truck for 2 months the computer went out and the warranty didn't cover. Now, the EGR Cooler and Oil Cooler which is a known problem with the truck went out. The motor is vapor locked. Because it is not a "Main" Component of the Motor, they will not cover it. They tried to get us to trade, but wouldn't give us anything for the truck. When we bought the $2,000 warranty, they told us this would be covered. After only owning the truck for 2 years and it has less than 100,000 miles, we are very discouraged. Never will we ever buy from Five Star again. IF you sale a warranty, make sure you cover what you tell your customer.

MANNYFRIZZLE

7 de jun. de 2011

Jerry was AWESOME! Probably one of the most friendliest people I've met in Georgia so far and I've been here for 4 years if that says anything. Needless to say, I hadn't seen any Southern Hospitality since I've been here. Honestly, my fiance and I were not looking to buy when we drove up to the dealership. We had already done all our research and all but we had a long day already and we just wanted to see if the Mustang she wanted was all what it was cracked up to be. Jerry was extremely knowledgeable on the Mustangs and always had a great smile on his face (even though it was over 100 degrees that day) and very professional. After the test drive, my fiance was feeling more up to negotiating and we started talking finances. This is the part I dread because it usually turns friendly salesmen into jerks who think they know you and your finances from a single number. Anyways, Jerry remained Jerry and got us a great deal. When I say great deal I really mean great deal it was incredible. Thanks to Jerry and his Manager who worked with us. All of you guys were awesome.

KjL63

27 de may. de 2011

The Salesman, Nick, was quick to offer help,very friendly, knowledgeable and willing to help find the correct vehicle, not rushing or pushing for a sales. When it came time to work a deal, he was helpful as was the sales manager who assisted with the final negotiations. The financial manager was very knowledgable, and took time to thourghly explain things and answered all my questions.overall a good experience.

Jbrown42

19 de may. de 2011

Originally, I had gone to a different dealership that had lost my business with extremely poor customer service. Truth be told, I was irritated and disgruntled as I pulled into Five Star Ford Lincoln Mercury. We were met with pleasantries as soon as we pulled in (which I did not return). However, the Sales Representative kept a very happy disposition which honestly put me at ease. After talking with our sales representative about the makes and models I was interested in, he showed me everything on the lot I had described without reservation or hesitation. I could tell that he was knowledgeable not only about the cars but also by what he had on hand and where they were located. I was unexpectedly impressed with one vehicle in particular, a low-mileage 2007 Lincoln MKZ. That's when we started to get into finances, the part of buying a car I hate the most. The team that was helping to back our sales rep seemed to forget that they worked for the dealership because they gave me an incredible deal not only on the price of the vehicle but also on the amount of my trade-in. I was blown-away by how easy they made the whole experience and how they managed to honestly work with my budget to help me walk away with a fantastic vehicle. If I ever decide to trade-up for a new vehicle or buy one outright, I'm definitely going back there to do it.

mitzie46

20 de abr. de 2011

Five Star Ford has renewed my opinion of car dealers. In the past I have been pressured and led around for long periods of time. The folks at Five Star treated me like my time was important and did not waste it. They also made sure that I was pleased with every aspect of my vehicle and knew how to use my Sync etc. Very Professional as well as Friendly. It was a Great experience pruchasing my 2011 Ford Fusion from them and would not hesitate to refer friends and family to them.

jkjlaw

14 de mar. de 2011

Bill Swinford did an outstanding job selling us the Ford Edge. He was professional and thorough. He is the reason for the "Great" ratings. He responded quickly to our concerns and responded appropriately. We would recommend Mr. Swinford to a friend purchasing a new vehicle.

beerbarrel

1 de feb. de 2011

Had a very good salesman (Tom Hicks). I bought a Mustang. I liked the car so much I bought another. The second deal was terrible in my opinion. We had to follow up with the finance manager twice because of his mistakes. My wife and I both had to take time from work to go back and redo paperwork they messed up. It took them two weeks to pay off my trade. This cost me money in additional interest. The car was in the shop for two days out of the first five days I owned it. The dealer did not know what the problem was. I had to find a TSB online and take it to them to help them out. The hood was out of alignment and they could not fix it at the dealer. They sent me to the local Chevy dealer to have it repaired. My car smelled like gasoline on the inside when I picked it up. They had the door and windows open trying to air it out when I got there to pick it up. One of their workers (Vonda) called me at work one evening to explain to me how important it was for me to fill out the survey that Ford sends you after a purchase. She offered me a free tank of gas to bring it to them and let them do it. I think that undermines the importance of the survey.

martinwilson

26 de oct. de 2010

Well, it was the typical dealer experience. I got jerked around, told one thing, then another thing, then another. I never got the deal I was promised, and I don't think I ever talked to the same person twice. I was looking for an F-150 and the salesperson barely knew anything about it. You should at least know about what you are selling. The whole trip there was a waste of time. Don't even bother going there.