Charles Lara

22 de oct. de 2016

Came in for an oil change and our service advisor was outstanding. Geralto was very professional and provide me with an excellent experience. He is one of the reasons I will continue to do business with Fletcher Jones!!!!

Kcjenk1

20 de oct. de 2016

I came into the dealer on Monday 10/17 after I was at another Audi dealership and I wasn't too pleased. I had been doing my research online and I knew what I wanted. I worked with Terrence he made the whole process easy. I walked out the proud owner of a new car that I needed so badly.

a24jj

19 de oct. de 2016

An unbelievable staff that is there to make you comfortable and work with you the best they can. I went to many dealers and none compared to Fletcher Jones Audi of Chicago. Arly is who initially helped me with everything and I recommend asking for her. She made the car buying experience a lot smoother then I thought it would be.

David Gonzalez

12 de oct. de 2016

The entire process of trading in my current vehicle was made seamless by the entire FJ team. It was a pleasure to work with Venita Rais and would undoubtly work with her again.

Brice1

12 de oct. de 2016

Service is great, in and out fast. I love the place. I'm treated very well when I come in Tim Mettille is the greatest. courtesy shuttle are great the people that drive them are the best.

Lin

10 de oct. de 2016

Couldn't have asked for a better experience! Everyone was so friendly and the facility was top-notch.

Lizk544

9 de oct. de 2016

Audi's new service center is gorgeous! The team there is fantastic! Everyone was very knowledgable, helpful and accommodating. Thank you for making my experience so seamless and positive!

Micden23

7 de oct. de 2016

William G. Is the best service coordinator ever. He is polite, friendly and provides timely service updates. The new facility is state of the art. It's like it's own little mini town. The amenities were beyond compare, if you had to be serviced through lunch, Fletcher Jones had you covered! Great Experience!

kevin joyce

5 de oct. de 2016

excellent, professional and speedy. the new facility is convenient and pleasing.

Dave Snehal

4 de oct. de 2016

William Gonzalez is a true professional. He scheduled my service appointment to fit my schedule and the work was done while I waited in the lounge. It took no longer than he had promised. I appreciate the exceptional level of service from William and FJ Audi. I will be back at the next service interval on my Audi. Thanks!

gasawaye

2 de oct. de 2016

If you're looking for an Audi, then this is the place to go.

Dennis Jackson

2 de oct. de 2016

My whole experience with Fletcher Jones is nothing but the best. Staff is very friendly and knowledgeable. They keep me informed about the status,of my vehicle when in for repairs. And if they have to keep it overnight or several days they call me and keep me updated on its status. My buying experience was just as good as well. I went in for a test drive(2013 A6) my salesman never pressured me into buy the automobile of course the car sold itself. After building one to my specifications he tried his best to check inventory across the dealers across the US Audi network so I wouldn't have to wait 8 weeks for it to arrive. But to no avail he couldn't find one so we placed the order and he would call me and he kept me informed on where my car was on the build at the factory. So it's that xtra attention that my salesman gave me that I feel makes Fletcher Jones a very good dealer to do business with. And one more note the new service center is unlike any service center that I have seen before. The building is huge spacious and very well lit with lots,of lighting. Even has a food counter for healthy choices. One side is for Mercedes and the other is for Audi. And they have their vehicles stored there so you can walk around and look at the vehicle of your choice while you are waiting for your vehicle to be serviced. If nothing else stop by and visit and see what I'm talking about.

PatIrina1

30 de sep. de 2016

I love my new Q7 and my buying experience was fantastic. And the new service center is world class! I would recommend that you buy and Audi today!

George Anderson

27 de sep. de 2016

Great service from all the staff and my car riding like a brand new car again and also thanks for the car wash I love the Audi service center and the staff that works there thanks again looking forward to my next service appointment

Ed P

27 de sep. de 2016

Bought a new car at the dealership. As a customer, they make you feel valued and dealt with you professionally. Pedro Ballesteros was the salesman who was working with me. To his credit, because of the hard-to-turn down price offer, I was able to buy a car that day. The negotiation was done professionally and with a good sense of humor. So, it was not that stressful as it should be. I highly recommend this dealership. In fact, I haven been telling friends that I will be happy to take them to Pedro if they want an Audi car like mine.

Knelson1255

25 de sep. de 2016

This was the first service visit for my new car. The facility was nice, people were great. No problems, everything went smoothly. I look forward to using the free car wash in the future.

Wenli

16 de sep. de 2016

My experience with Audi is really pleasing. My dealer is very patient, polite, and caring.

si doan

16 de sep. de 2016

firt ,I would like to say thank you Danielle cossick,she is bautiful,nice smile,very coustesy,she allway patient when ever I has quesion she smile and give me the answering and explain to me very clearly.she spend time to help me alot to find out feature of car,she is very propectional saleperson,I like danielle,I would give her five star rate.About this dealer ,I think they are very good custummer sercive,people very nice, reasionable price ,they anwser the phone very quick when i need.overall I would recomment any one who like Audi come to this dealer.

jluk

13 de sep. de 2016

The team was wonderful. Super helpful and helped me work out he details in a timely fashion, as I had my little one with me. It's nice to see the beautiful facilities at the service center and you can tell that Fletcher Jones is really moving in the right direction for customer service!

NewtoChi

12 de sep. de 2016

Went in with a 2014 Honda looking to potentially upgrade to a 2016 Audi. Was able to get an awesome vehicle at a good price with a reasonable down payment. Originally had been talking with Sam D. But he was busy when I arrived so I worked with Bill W. Bill took great care of me and even Sam checked in on me while he was working with his other clients. Both of them were great and helpful during All parts of the process.

Donna Bonfield

9 de sep. de 2016

William Gonzalez has been taking care of my service since I purchased the car in 2012 and he has been wonderful! Everyone with whom I interacted throughout my service has been great. I LOVE your new location and it is not that far from your other location on Clark. The shuttle service is very much appreciated and your drivers are very friendly and timely. I love my car and I appreciate all of you!

MDiaz

7 de sep. de 2016

Very professional, knowledgeable and helpful. Thank you Omar.My Q3 is so pretty!

Chicago driver

4 de sep. de 2016

Called dealership and gave vehicle type and budget I could spend and asked if that would be feasible. Was told it wasn't a problem. After going to the dealership, the story changed. Worked with Michael Ludwick who said he would follow-up with other options and never did. Would not recommend working with him!! Got the car from another dealer in Hoffman Estates!

Daniel C.

31 de ago. de 2016

I just bought my Q5 at Fletcher, best car shopping experience in a long time. Terrance from the sales team did a great job making sure that I got what I wanted for the right prize. Excellent amenities during the whole time spend at their facilities

Charles Thornton

25 de ago. de 2016

Great experience with John D'Anca. Came back only because of him

Amtrak87128

22 de ago. de 2016

I'm definitely upset with service with no customer satisfaction, There is host of things why I'm feeling as such 1. Check engine came on = 8 cylinder misfire2. Scratches on driver side quarter panel3. Over spray all over car = had to get entire car clay bar to remove over spray and buffed4. Oil and grease all over driver side seat and door panel.5. Engine compartment full of dried up antifreeze residue with white stains every where6. I still smell antifreeze burning I've been a customer over 10 years with fletcher jones , it's sad that you all let me down , when I put so much trust in you all to provide excellent service. When I know that you all are more than capable, something happen and I'm not pleased with changes for customer service.keep in mind my car was there over 4/ weeks just to replace intake runners and lower control arms

James C

19 de ago. de 2016

The new facility is excellent. The service advisors were wonderful and very attentive. They made sure to keep communicating with me while I waited for the service to be completed. I was offered food and drinks while waiting.

Jason

18 de ago. de 2016

The overall experience was high with a very knowledgeable sales.rep in Bill Wierenga. The follow up and speed of getting transaction executed was important to me and they nailed it.

Spartan - Audi

16 de ago. de 2016

Excellent service and new facility is fantastic - great job.

Sarah

12 de ago. de 2016

I was happy with the service. It was prompt . I would recommend this dealership to others

peterA8

6 de ago. de 2016

i just leased my 4th A8L and the experience was great. jack broder, my salesperson is awesome! they know how to treat their loyal customers.

Steve S.

4 de ago. de 2016

As always, Tony Basich embodies all that one would want in a service representative/manager, extremely client centric and focused on a positive customer experience and total satisfaction! A prime Fletcher Jones Audi asset.

Bobby

1 de ago. de 2016

Going in the fletcher jones audi for a service appointment is really a pleasure. They are so courteous and professional there. Jon Ralis always takes care of me and makes the whole process breeze!

doc

1 de ago. de 2016

Our sales people were professional, cordial, service oriented and conscientious. The process unfolded over several months and Gabriel was patient and responsive. He replied promptly to emails and calls.

Phoebe Marshall

31 de jul. de 2016

Melinda was wonderful, professional, and genuine!!! She made the car-buying process an enjoyable experience. That's hard to do! The whole team there is thoughtful, helpful, and personable. I would definitely go back for my next car!

flj15s4

31 de jul. de 2016

Jon was incredibly friendly and efficient and ensured it was a seamless process. What could have been time consuming and burdensome was totally frictionless. He is an exemplary employee.

Princeton

30 de jul. de 2016

My experience was great. The service took a while but I was frequently checked on with updates on my vehicles status. I was also informed of my vehicles service history without asking, which was great. Although the service that needed to be done on my rear fog light was unable to be completed. I was informed that the part had been ordered and I would be made aware as soon as it was available. Overall a great experience!

Robert Johnson

24 de jul. de 2016

Been getting my car serviced here for years and always have had great service.

Boulder629

24 de jul. de 2016

I've leased an Audi q3 through fletcher jones for the last two years, and every time a service issue arises, it's dealt with in the most professional manner possible. Even though my last visit determined a part would have to be ordered and a subsequent appointment would be necessary, Gerardo and the service staff was very mindful of my time and got me in and out as soon as possible.

Jay nunez

23 de jul. de 2016

Terrence Alexander help me get my new Audi, it was a pleasant experience purchasing from him , all the team at Fletcher Jones are great definitely would recommend them and purchase from them again.

Angela

22 de jul. de 2016

Excellent, Excellent, Excellent!!! Everything from the initial contact, to negotiations (very little needed), to the delivery and financing was outstanding. I will recommend Fletcher Jones Audi to everyone I know who is looking for a premium car. Danielle in Sales was fantastic!

David

19 de jul. de 2016

Tim provided me with an estimate of the maintenance, which he improved upon with a coupon I didn't even know about!

corbkidd

13 de jul. de 2016

FJ Audi service for the win. From scheduling, drop off, shuttle use, status updates, and overall repairs FJ Audi always makes it right and follows through. Been working with Tim for many years as well. He's always professional, pleasant, and prompt.Would recommend FJ Audi to anyone looking to buy or have service. Their facilities, staff, and service are top notch.

BY

7 de jul. de 2016

Gerardo was amazing. I go back just so he can take care of my car. They are amazing

Charnette Mcknight

26 de jun. de 2016

This is my second time purchasing from this dealer and the service is always exceptional. I went to get my vehicle services and came out with a new model fully loaded Q5 which surpassed my expectations. My salesmen was superb in his knowledge with the vehicle, experience and customer service. By far the best car buying experience I've ever had!

KMAL

23 de jun. de 2016

I had the pleasure of working with Jon RaLis - a top Chicago body shop had repaired my car (Audi Q5) and left swirl marks throughout the body (Black Paint). I wanted this repaired but did not with to take it back to the body shop. Jon indicated that this would not be a problem and coordinated with the in-house team. Jon was enthusiastic throughout, inspired confidence, and reported back in advance of my pick-up that his team had succeeded and that he was personally pleased with the results. Top rate professional.

craztcroatian

23 de jun. de 2016

The maintenance that I needed was done in a timely manner. Please limit your attempts to upsell additional car maintenance items to your customers because it becomes a trust issue.

Jlole

15 de jun. de 2016

I have been taking my cars to FJ for years and they have never disappointed. The technicians and sales folks are knowledgeable and their willingness to help is surpassed by none. Their facilities are top of the line and they've always gotten my cars done timely and accurately. I would highly recommend them for both purchasing as well as servicing your Audi.

Susan W

7 de jun. de 2016

finally customer service that actually provides customer service, not to mention a nice waiting area with complimentary coffee bar and snacks. I almost look forward to taking my car in!

sjg888

1 de jun. de 2016

I received a very fair price on the car I was looking for. I felt that I was treated with respect and everything was "above board".

Mark M

1 de jun. de 2016

Sales pro Bill Wieringa did a great job helping me select a Q5 and work out a lease payment that worked for me. Bill was very easy to work with and there were no silly games or phony sales gimmicks. Bill never asked that moronic question "how much do you want to pay a month?". He listened to what I wanted and came back with a solid lease price that was better than any other dealer I had visited. John Lim in financing is a straight shooter and got the deal wrapped up quickly. After Bill's thorough tutorial on the Q5's many features I was out the door with my new Q5 feeling great about the experience and the deal. I highly recommend Bill and Fletcher Jones Audi.

Joe K

28 de may. de 2016

Top notch service from a professional service staff. Many thanks to Jon Ralis for the personal and detailed attention for what my Q5 needs.

Brian lynch

26 de may. de 2016

fantastic buying experience - we actually left buying a less expensive car than we had our eye on. We spent a great couple of hours with our sales guy. He explained the advantages and disadvantages of different models, and we ended up with one that matched our lifestyle. Great way to spend a Saturday afternoon - strongly recommend.

Ken Johnston

20 de may. de 2016

Perfect service all the way. William Gonzalez is an excellent service manager and technician!

Uros123

19 de may. de 2016

Very good mechanics and service, i was very satisfied with doing Bussines with william and andrew in service, and i will come back again with my audi

Michael D. Carter

18 de may. de 2016

I couldn't be happier with the quality of the entire process. They were very patient and worked with me for quite a while before we found the perfect vehicle for my mother.

JB

17 de may. de 2016

The experience bring my car to Fletcher phones was excellent as usual, Tony Prusak, the service manager did an outstanding job making the experience easy and painless.

Pedlar

13 de may. de 2016

Service staff is top rate. I do have issue Audi Care Vs. BMW's first five years worth of service covered. BMW is zero hassle - Audi Care you pay extra for. Certainly, BMW covers costs in the sale price of the car. Given that across the their respective line-ups net car costs appear equal - I would give BMW the nod for being lower cost at entry - or perhaps better value. I like my Audi - but the Audi Care approach is off putting - I am jealous every time my wife takes her BMW in for service. Audi wanted $990 for $15K service on my Q5 TDI - they offered me Audi Care for $1100 which would cover the 15K, 30K, and 45K services - a deal (relatively) but certainly did not make me feel good. Would not have had the conversation at BMW... Not a dealership issue - but then again, if I do not feel good, maybe?

Val

10 de may. de 2016

My experience with Audi is at the top of my list when it comes to customer service. Thank you Sam in Sales for being so nice and patient and thank you to Roy in finance for going the extra mile and getting me an even lower rate after the deal was done. You guys are the Best!

Chris 'Lil Laird' Marino

29 de abr. de 2016

Audi team in general was a pleasure to deal with after honing in on the vehicle we wanted. From Omar to Michael Ludwick to Brad in financing they had the process wired and got us in our new ride quickly for a fair price. HIghly recommend the outfit for all car needs.

Michael

25 de abr. de 2016

I purchased a new A4 from Fletcher Jones Audi and by and large, the experience was quite good. The customer service was top notch. When I arrived, my sales advisor was with another customer, so I started working with someone else, who handed me back to my original advisor in a smooth manner. The only reason I didn't rate them as excellent is that it took about six hours from the time I got into the dealer until the time I walked out with the car. There were a lot of factors that went into that, some of which were beyond anyone's control. But while I was waiting, several employees asked if they could do anything for me and most went out of their way to ensure I was comfortable. Definitely would recommend Fletcher Jones Audi.

Jack J.

23 de abr. de 2016

Tony P. is a pleasure to deal with. Always service with a smile and very feeble to go that extra mile. Now if you only served cocktails!

Edward B

23 de abr. de 2016

Couldn't have asked for a more accommodating experience. Sales and service is A+

Bryan

16 de abr. de 2016

Took my car in for last minute service, and Tony was great. Sales experience last year no where as good, but this is about the Service Dept which is top notch.

redsaint187

14 de abr. de 2016

Tim at Audi Service is amazing. Took my RS5 to swapping winter tires to Summer tires. Service was perfect, they also refined my rims and detailed my car. Great service, friendly, keep you posted of the progress and deliver on time. Also have a loaner Q5, brand new.

Audi213

9 de abr. de 2016

Fletcher Jones Audi provides great service and ensures that all concerns are addressed and fixed. They treat their customers in a respectful and professional manner. GERARDO NEGRETE, took care of me and provided excellent customer service. He is an asset to the company and one of the reasons I will buy my next Audi from Fletcher Jones Audi!!! Keep up the great work!!!

TT RS 2013

8 de abr. de 2016

Receive a nice lower in less than 15 minutes, and my car was waiting for me when arriving, must have spent less than 20 minutes at the deanship for a schedule maintenance.

Dennis Jackson

7 de abr. de 2016

Service doesn't get any better. This is my first Audi that I've owned and when it comes to servicing my car it's the best I've ever experienced. My service advisor is always waiting for my arrival. They tend to any needs you may have like transportation a ride to,work or home. I don't always need a appointment I can walk in and usually they can get a technician right away to check out my problem. If I'm waiting for my vehicle they keep me abreast as to the repairs are going. The waiting area is very comfortable you have access to refreshments and sweet rolls you can watch television or just,walk around the showroom and checkout the new cars. Fletcher's Audi is certain the way to go whether your thinking about buying a car or getting you Audi serviced..

Go Pack Go

3 de abr. de 2016

We traveled over 200 miles in order to purchase the vehicle we wanted. We saw the car on-line and did the complete transaction over email and the phone. Our sales person Rohail was the ultimate perfessional. He spent unlimited time to ensure we understood the vehicle and its functions. The car was detailed when we arrived and we took it for a test drive to verify it was what we wanted. The weather caused the car to get dirty and he had it detailed again before we drove it home. I would gladly travel the distance again to get a vehicle from this dealer.

moon

1 de abr. de 2016

Dan flood has a spectacular group assembled to make car buying. Ask for Jack Broder he really knows everything about the audi products great salesperson

Rich

31 de mar. de 2016

Jon was very helpful and informative. All done well and on time. Jon stayed in contact. I am totally happy and will. Be back again

gabi v

29 de mar. de 2016

Every time I pick the car I fell like it was on good hands, great experience every time. Friendly staff and great macanics. Thank you.

Murdilla

29 de mar. de 2016

I visited the dealership after looking around at a number of car options. Venita was the representative that assisted me throughout the process and I couldn't have asked for someone better! She was very helpful when it came to explaining the different model features and was not pressuring in anyway. She understood that I was still shopping around, even thought I know I would probably be back. When it came down to price, she helped us get to a price that worked for my budget. I would look to Venita when shopping for our next car or when referring friends to the dealership!

Service Dept.

18 de mar. de 2016

Consistently great service. Really like and trust these guys. I've bought three cars from them and will continue to do so.

2016AudiQ5

14 de mar. de 2016

Ver friendly helpful knowledgeable straightforward honest fair presented various purchase versus lease options worked hard to give us a good deal on trade and lease

David S

13 de mar. de 2016

Was really impressed with the set up of this dealerships service. The best I have ever encountered. Many cars roll in in the morning and a mass of people are there to take care of things. Despite all the hustle I was in and out in about ten minutes. Then received appropriate updates on my car and was able to go in and collect with the same amount of efficiency as when I put the car in, now with all problems effectively dealt with. Everyone I met was also extremely helpful and friendly. If my experience was standard, I would definitely recommend.

pm22

10 de mar. de 2016

They went above & beyond - did a great job quickly. All were great to deal with. They provided me shuttle service to my office and returned my car cleaner than when I left it. :)

Nathan

5 de mar. de 2016

I bought my first car from them and everything went very smoothly with exception of a couple things on my end. Service was excellent and Terrence was very helpful. If I buy another Audi in the future I will definitely be going back.

Ignacio R

4 de mar. de 2016

As always, the Fletcher Jones Service Department sets the bar. Always done efficiently and with great customer support. The text/phone service they have is a great tool to send communications about the state of your car.

photonutsteve

2 de mar. de 2016

I got much more than I expected from my experience when buying my first Audi from Fletcher Jones. I found the Q3 that I wanted in exactly the configuration that I wanted. The sales staff, including my salesperson Lainie, was totally helpful and perfectly professional in dealing with me, helping me find what I wanted, and getting me through the process very efficiently. I will recommend any friend or family who is in the market for an Audi to Fletcher Jones Audi. From finding just the right configuration, to getting help deciding on Lease vs Buy, and looking over the inventory to find what I wanted, I got more than I had hoped for from the staff. The finance department did a fine job in getting the paperwork together quickly, explaining everything very clearly, and helping me get all of that done in very short order so that I could get on the road right away with my new sweet ride!

Francisco

28 de feb. de 2016

Great staff took great care of me and my vehicle Gerardo in service made sure that he answered all of my questions and Corey the technician took care of the car needs ....definitely coming back here for all of my Audi needs, thanks for a great service experience on my first New car

Rgkurtatgmail.com

27 de feb. de 2016

I am posting so everyone knows about our experience and is very careful when deciding to purchase a car here - especially if you are a first time buyer. When we leased our A4 we almost went with a Q5, BMW X3 or RDX instead in the event we needed something bigger if our family expanded in the 3 years that would follow. Our sales person (Terrance) and his manager assured us if we started with the A4 (our choice if we went with a car) we were leaning towards at any time during our lease FJ Audi would let us trade it in for a new 3 year lease on a Q5 without any penalty, extra fees, or additional downpayment. We would just bring the Audi back in, resign a 3 year lease and pay whatever monthly fees we negotiated if the Q5's MSRP was higher than the Audi A4 we had before. We confirmed this point a number of times before signing because it was crucial to our decision. They repeatedly assured us we'd be fine. Now a year and half later we have tried to do the exact thing they said we could and Terrance let us know our payments would go up $300 a month and we'd owe $4000 down and would have to sign a 42 month lease instead of 36. We pushed back and he said he could not come down at all because of fees and penalties associated with trading in our lease that would now be rolled into the payments. When we reminded him that he initially told us we could trade the car in with out fees or down payment, he stopped responding to us - odd for a car salesmen to do when a former client is coming to him for a new deal. We reached out to other audi dealerships in the area and they have let us know Fletcher Jones is known for this type of deception for first time car buyers. They also confirmed that the 'deal' we were assured of would never be backed up by any dealership. Before posting this I have connected with Dan Flood the general manager of FJA and Michael Halloran director of sales in hopes they would at least address the situation. Their response has been to continue to try and sell us a new car vs. even acknowledging the unethical practices that lead to this. Go elsewhere to lease or buy your car. Our experience with Westmont Audi has been top notch and the have been very transparent with us.

Attentive to Service

21 de feb. de 2016

The Service department is very efficient and highly responsive to customer needs. All staff were welcoming and eager to assist. The courtesy car service was made the car service experience less burdensome - like having your own personal driver.

gabi v

13 de feb. de 2016

I have done all my services at this location, and I always have a great experience. All the guys were nice ,quick and helpful. Feel like the car is in good hands every time.

Dotch

12 de feb. de 2016

Jon at Fletcher Jones Chicago is the epitome of an excellent Service Advisor! I have visited other Audi dealers in NWI and their service pales in comparison to that of FJ! While having my 35k service at FJ service, a noted to Jon about a previous problem I was having. During two previous visits to Team Audi of Merrillville, I was hearing a vacuum noise in the footwell and speaker rattling on my '13 A7 Prestige who could never 'duplicate' the issue. On my very first visit, FJ heard the noise as was committed to diagnosing the problem. They uncovered the issue and determined that it was a Supercharger problem. It is now on order and I am waiting for it to be installed. They also fixed my rattling speaker. FJ is focused on taking care of the customer, when most dealers are only concerned 'selling' them service and not the entire customer experience. They are focused on the customer and it was one of the best service experiences I have had in a very long time!

Niki P

11 de feb. de 2016

The Service Department is super efficient. Easy in and out. From initial greeting to Tony Prusak (my guy) to leaving the garage - everyone is great! I am in service industry and greatly appreciate receiving exceptional service!!

Lee J

3 de feb. de 2016

I called on Thursday, had correspondence over the weekend then drove my new Daytona Pearl Q-5 home on Monday at 5:00pm. Simple, professional and very easy.

Tparker

3 de feb. de 2016

It is really surprising how engaging and caring the service personnel at Fletcher Jones really are. From the time the come out to meet you til the time you pick up your car they stay in touch with you. Repairs are excellent as is the service - Thanks again Tim

Glenn Edgerton

2 de feb. de 2016

I always go into a garage a little skeptical but the Audi service is exceptional. Thank you.

Lynda

29 de ene. de 2016

Very friendly and professiional every time I have brought my Audi in for service. They try to work around my schedule. The extended hours (service area open till 8pm) really makes a difference. The tech team is pro-active when it comes to recalls. William and John have very good follow-through. Very satisfied.

audiguy34

28 de ene. de 2016

I brought in my car for service and it's always a great experience. Jim Ebe always makes sure everything is up to my satisfaction. He is a great employee and so is the service he provides!

Sam salto

27 de ene. de 2016

i love the service people very nice customer service I would defenetly recommend this place

Jian

24 de ene. de 2016

We purchased the car within few hours. It was the first time for we to visit Audi. The dealer, Joe, was very helpful, and answered all of our questions. We won't buy the car if we had not understood the details.

IRosenberg

18 de ene. de 2016

The sales and service departments in this dealership are truly great. The buying process is somewhat burdened by the interminable amount of paperwork you have to sit down and fill in, but this is mostly a governmental thing and not really something the dealership can be faulted on. The service department is truly great with fast service, great lounge area and a very attentive staff.

Vurcino

15 de ene. de 2016

I come in an always receive great service from Gerardo on the Service team! He's great! My problems get fixed the first time around and he's quick to help with any issues or concerns.

Leah

14 de ene. de 2016

This is the second car I have purchased at Fletcher Jones Audi. All departments have been great. If you are considering buying an Audi, ask for Lainie Schwarz. She will answer all your questions and will be professional and friendly.

Michael E

10 de ene. de 2016

Always a great, friendly and professional experience when I take my car in for service. The team of techs know me and my car and always provide excellent service

Joyce V

9 de ene. de 2016

As usual, received excellent service when I took my car in for repair work. I was given an estimate and completion time and everything was done on schedule - no surprises. The service staff is professional and courteous at all times and is also very helpful. Thank you FJ Audi Service Dept.

morph13

5 de ene. de 2016

Last June I purchased my second car there, It was a great experience, Christopher Reid was great, very friendly. Thank You so much Christopher ;-)Last but not least... Finance dep guys are great too and that is something that is hard to find this days.

Trish

5 de ene. de 2016

The Fletcher Jones Audi location on Clark Street in Chicago is THE BEST! Everyone is very friendly, courteous, very knowledgeable, and all team members show great team work (another huge deal for me)! Recently my car was in for regular service. I love the new technologies used today to communicate when your car is ready from the Service Department. The texts and e-mails are very much appreciated. Great work FJ Audi...thank you...love my Allroad!

Frank S

30 de dic. de 2015

From arrival to departure everything went like clockwork. I was greeted and guided to service where Tony Prusak efficiently and professionally got my service going. I waited in the client waiting area which was comfortable and had wi-fi so I could continue to get things done. The car was ready when promised and the exterior was cleaned. Very happy with the people in service and the quality work performed.

Audi Lover

28 de dic. de 2015

Brought my car in for a scheduled service item. Was in and out of the service area within 2 minutes. I was offered transportation and provided with everything I needed to remain in touch with the dealership. I was promised a time of 2:30pm. The car was fixed and washed by the promised time. When I picked up the car it was waiting for me. Everything was like clockwork.

ramiroflores1

27 de dic. de 2015

Had a good experience at this dealer. Everyone was very professional and took care of my car. Will be coming back for any future car needs.

Bri

24 de dic. de 2015

Great experience! They go above and beyond!! Jim out did himself! "Meeka"...named by at the time 3 year old looks great and is in tip top shape. Thank you Fletcher Jones Audi!

Molemans1

18 de dic. de 2015

Jon Ralisnwas friendly, curtious and professional. A please to work with. He made sure to answer all of my questions and kept in contact throughout the day

JGL

17 de dic. de 2015

Great service and professionals that go out of there way to problem solve and accommodate.

Jreynold44055

16 de dic. de 2015

Fletcher Jones Audi always takes great care. From offering the use of the shuttle service, loaner vehicle, and holding my car overnight due to my travel schedule. So glad I bought an Audi and have them as my touch point.

m1208

11 de dic. de 2015

very professional & on time service bill was what was quotedreceived 2 calls that my vehicle was done & an emailwould recommend to all who ask

DCo

2 de dic. de 2015

Came in for service. Treated exceptionally well, and car was done on time.

Michael Liu

16 de nov. de 2015

I am a foreign student and cannot speak english very well, but Melinda helped me to find the proper car that i can use and she gave me nice quote. Thanks for your help!

ConradRS4

16 de nov. de 2015

Jon was instrumental in ensuring the service I received flowed smoothly. He is very friendly, professional and accommodating. So much so he stayed late to receive my vehicle via flatbed tow after hours. Thank you very much Jon and Audi Fletcher.

Michael

15 de nov. de 2015

Joe is a top-notch salesperson. I get into the details and ask lots of questions, and he knows the cars and has the answers. For example, we spent a good amount of time talking about the differences in the AWD systems across various Audis and various years. Or about the performance of the double clutch and its impact on performance. Joe worked very hard to figure out what would work best for my family (including kids who will become drivers soon) and me. And Brandon, his team manager, was also very helpful and friendly. My wife and I strongly recommend the both of them.

Howard Teplinsky

8 de nov. de 2015

I've been using Fletcher Jones' service department for several years. I am never disappointed. My car is always ready when promised. The service representatives are knowledgable and attentive. I wouldn't think of going anywhere else for routine maintenance or service.

Rumy

7 de nov. de 2015

Even though I live in Chicago suburbs, I like to drive down to Fletcher Jones only because of the professionalism and quality of work at Fletcher Jones. They are also very competitive in their pricing.

Scott Phillips

6 de nov. de 2015

Never had a better experience with a dealership. From the purchase process to regular service and maintenance, everything is extremely professional and clearly designed to provide the best possible customer experience.

strackjd

4 de nov. de 2015

I appreciate Tim Mettille working with me and my schedule ~ he makes it so easy. Even my salesperson Jack came to check on me during my visit! Great people and GREAT EXPERIENCE. THANK YOU!

Kwas

1 de nov. de 2015

I bought several new cars in the past and I never had such a positive experience. Everyone was professional and honest/straight forward and I felt my business was really appreciated. Mike Ludwig, my car sales person was fantastic. Plus, he gave me a great deal and no other Audi dealer around came close to matching the purchase price. A big thank you to everyone at Fletcher Jobes Audi. I'll be back(Arnold S.) lol

romantheshowman

30 de oct. de 2015

Loaner car: new A6Tail gate: Fixed noiseTire package: All tires had scratches: FixedTim Mettille is great: Super friendly, he always updated me on the progress!!!

BB

29 de oct. de 2015

Met with my service advisor, Jim Ebe, and as always, he's a pleasure to work with. I explained some issues I was having with my Allroad, including a suspected mouse nest somewhere under the hood. Jim was in touch throughout the service process and called to let me know that a mouse nest was indeed found and removed. Damaged wires were replaced, and all other items of service were completed in a timely manner.The drivers of the pick up/drop off service shuttle were wonderful.It's really nice to have this level of service anywhere these days, Fletcher Jones Audi excels in top quality customer service from start to finish!

murphy 05

28 de oct. de 2015

Worked with Brandon and Joe D - they were worked very hard to assist me with a new lease. They were attentive, and were able to answer questions through out the sales process. Very happy. This was may second purchase at Fletcher Audi and my 6th Audi - could not be happier.

RS7-2014 SG

26 de oct. de 2015

What a great customer service experience at my recent visit to Fletcher Jones Audi Chicago downtown. William Gonzalez, Assistant Service Mgr. handled my car and provided what I call a white glove customer service treatment from start to finish. Overall the team at Fletcher Jones really knows how to treat their customers. A perfect 10!

G.B.

23 de oct. de 2015

Great service. I had my 1 year service. Great loaner for 24 hours.

F. Christopher Goins

19 de oct. de 2015

Dan Good and Tim Eaton were both excellent, transparent and helpful in my purchase of my Audi A5. I have no major complaints and I felt like a valued customer. All of the sales associates were dressed impeccably, attentive, and professional. I bought a luxury car and was treated like royalty. They kept telling me thank you over and over. I will feel comfortable with referring someone else to Fletcher Jones Audi.

John

7 de oct. de 2015

My Service Advisor, Tim Mettille, was concise and thorough in his explanation of service being performed and the estimated time to complete the service. I received status updates via phone call and text messages. Thanks!

Pmaher

6 de oct. de 2015

I bought a Certified Pre-owned car from Danny Turcinovic. It could not have been a simpler hassle free process. I live on the Northshore and was originally not thrilled about going to the city to buy a car. I came in midafternoon and was home by dinner with my Q5. Thanks for making it easy.

jimmypass

4 de oct. de 2015

From the moment I walked into the dealership and met Tim Eaton, to him driving me down the ramp the night I bought my car from him and wishing me good luck w/my new Audi, I couldn't be more pleased how easy the process was. More importantly, they were really fair on the price, which at the end of the day you want to make sure you get your money's worth and don't feel like you got taken advantage, on top of making sure you're getting a quality vehicle.

me

25 de sep. de 2015

They do everything possible to make the customer satisfied. Service is reliable, prompt and efficient. The best dealership I have ever used. I recommend them to everyone I know

littperson

21 de sep. de 2015

No delays, quick work on 5000 mile service. Good explanation of one potential issue, followup set. Very nice staff, making it a pleasant experience. Outstanding shuttle service too.

MariaA

14 de sep. de 2015

We purchase a new Q5 and the customer service experience was off the chart. Tim Eaton is very knowledgeable and took the time to answer all our questions. We were moving back to Chicago and needed some time to make our decision - he was very understanding and never pressured us to buy the car. He paid a lot of attention to detail, heard our requests, and delivered in all his promises. He also added personal touches to make our buying experience very unique. Thanks Tim!

Bmandelbaumatclearstream.tv

13 de sep. de 2015

Tim was an excellent sale person. Knowledgable friendly and very efficient. I would high reccomend him in the future. Please pass this review on to him as well.

steve M.

12 de sep. de 2015

I had a problem with a newly purchased auto and within a hour or so the car again was brand new. Tim was wonderful.

Luis C

11 de sep. de 2015

I had Tim from services assist me on my car. All I can say FJ Audi experience continues to be the same since the day I first purchase my automobile! Great across the board... Thank you and will always recommend your dealership! Luis

Denina

10 de sep. de 2015

Always on time and courteous, detailed. The best service I've ever experienced at a car dealership. My car was ready and cleaned very fast. I recommend this facility

IggyLites

9 de sep. de 2015

Absolutely great service as usual. Makes a true difference when visiting dealerships. All issues were dealt with promptly, the car was given in great state, and realizing most salespeople had received training in the car model was a great relief.

Natalie&Billy

6 de sep. de 2015

We just purchased a 2016 Q5 Audi and couldn't be happier! Mike Ludwick was our salesperson, and he couldn't of been better to work with. Since this was our first time purchasing an Audi, Mike spent time educating us on the company and really helped us find the right vehicle for our lifestyle. He made the car buying experience very fun and excitingand not stressful! He was great!

Nedzad music

3 de sep. de 2015

Best service in U.S. Thanks fletcher jones AUDI !!!

Pleased Customer

31 de ago. de 2015

I have written about them before but I can't express how much their customer service goes above and beyond my expectations. So after we bought the car on 8/25/15, we had additional questions about the car in general. Michael Ludwick continues to amaze us. We have called him a few times and still continues to give us great customer service. I left him a voicemail and returned my call within the hour. He answered my questions and continues to answer us in the same timely manner he did the day we purchased the car. If you go to Fletcher Jones Audi see Michael Ludwick, he will give you his attention and will not let you down.

Happy Audi Owner

27 de ago. de 2015

We came in on the 13th of August and spoke with Michael Ludwick. He was a great salesman and was very knowledgeable. He didn't pressure us into buying anything right away. We told him we would come back on the 25th to buy the car and he was ok with that. We came back and bought and Audi A4 and we were so happy with the way he explained the process and our options. He went back and forth for us a lot of times until we got the price to what we wanted. He was at our side at all times. We can't express how great he was, he made this purchase a lot easier then when we bought our previous car at Nissan. Thanks Michael

Ricardo S.

26 de ago. de 2015

Called Fletcher Jones Audi a few days ago and spoke to Audi consultant Joe McCann who answered all my initial questions regarding a 2016 Audi A3. We agreed upon a test drive date. When I arrived at the dealer Joe McCann greeted me very professionally and showed me the exact vehicle I was looking for. We went on a test drive and Joe McCann related all the technical information on the car and sold me on purchasing the vehicle. Joe McCann made me feel very welcomed to Audi. As a recurring Audi purchaser, I cannot express the gratitude that Joe McCann showed me. If anyone is in the market for a Audi I definitely recommend Fletcher Jones Audi and go to Audi expert consultant Joe McCann. As far as the finance part of my experience, Audi Fletcher Jones finance specialist Roy Woodstrom went above and beyond to get me the best possible rate.

Jill

24 de ago. de 2015

From Sales to Service, it's a TEN. I just bought my second Q5 from Jack. What a wonderful experience. They make everything easy.

Dboonfield

23 de ago. de 2015

Williams is always very responsive and provides great service. I will be coming back again tomorrow morning. I always have a good experience at your dealership.

Randy Coker

22 de ago. de 2015

Terrance was a great salesman who knew all of the features and benefits of the A5 and was a pleasure to work with. I definitely recommend him to anyone looking to buy a car!

M

21 de ago. de 2015

William was friendly and very knowledgeable. All the repairs were completed as requested and the car is running great. Thank you for the job well done.

Vito

20 de ago. de 2015

You should dred bringing your car in for service. But, I look forward to it. Jon in service is by far the nicest and most knowledgeable person about my S5. He puts me at ease and always knows how to put my needs first, even when I don't know what I need. I also love visiting with Jack when I wait for my car to service. He tells me the latest Audi updates and I look forward to the next car I buy from him. Overall, how could you ask for more. I use to think Motor Werks was something special. They are in Borrington for a reason. They don't come close.

Tony B

19 de ago. de 2015

I just purchased a new 2016 Q3. Bill Wierenga, my salesman, ordered it a few months prior, the way I wanted my new car to be. He was keeping me up-to-date about its arrival, and delivered it on time. He was extremely helpful, always available, very honest, respectful and so easy to deal with. I love my new car, and Bill has made the experience perfect! I highly recommend him for every buyer of Audi.

DenD67

10 de ago. de 2015

We went to FJ Audi after making an appointment for an appraisal and test drive of a new SQ5. Melinda Speer was the brand specialist who worked with us. Melinda was well-informed and helpful with the detailed questions we had related to our possible trade-in and new model specs and options. She stayed in close contact with us over the course of a week and then we came in to test-drive a more specific model that we ended up buying. Throughout the process, Melinda was professional, helpful and patient- never pushy. We would certainly recommend the Fletcher Jones dealership for purchasing an Audi.

MK

7 de ago. de 2015

My recent service experience at Fletcher Jones Audi was noting less than exceptional. My service consultant, Albert was efficient and forthcoming. My car was completed sooner than the expected time. Albert detailed the process prior to beginning the service. I am always greeted with smiling faces and employees anxious to make their customers feel welcomed.

Terry Caufield

7 de ago. de 2015

I am always very satisfied with the service I get at Audi Fletcher. The staff is very professional. The work on the car is always well done in a timely manner. I love my Audi. The car has been well serviced.

TPL

6 de ago. de 2015

Great support from Tim M. Everything - from drop off to courtesy shuttle to payment through a fleet company to pick up - was professional and efficient.

gigi

5 de ago. de 2015

We were already fans of this dealership. The special attention that we were given by Dan Flood and Chris Reid put us over the top!

Grits4Jim

4 de ago. de 2015

I was searching the internet for a 2015 Audi A6 TDI and found one at this dealer. We live in East Tennessee and were willing to travel to buy the right car. After sending an inquiry about the car I got a quick response from Venita Rais. We did everything by email and voice. Venita answered all my questions and we flew up last Friday to pick up the car. Everything turned out exactly as it was described with her showing us all about the car. Based on my experience, I highly recommend doing business with Fletcher Jones Audi in Chicago especially with Venita.

cherryfish

3 de ago. de 2015

the service is down in a fast and efficient manner. The staff is very nice and friendly.I highly recommend

bogy

1 de ago. de 2015

Everybody are kind, profesional. I have great experience with John Rales, he is the best.

jluk

29 de jul. de 2015

Everyone made the experience quick and easy! I thought I was just going to the dealership to quickly start the process of looking at new cars, and walked out with one a few hours later!

Sheldon

29 de jul. de 2015

I was interested in purchasing a used Saturn Sky from this dealership. Being from Minnesota 10 hours away I asked them on Wednesday to hold the vehicle so I could fly out Friday night and if all was in order I would buy it first thing Saturday morning. First the price went up nearly a thousand from Wednesday to Thursday. Then they said they will not hold used vehicles. They required a $3,500.00 deposit. I said okay but before I would put money down I would have my nephew from Chicago check over the car Thursday and if all was well and I would again fly down Saturday to buy it. He was not a block away from the dealership after checking it out and I called and said I would for sure take it. They said another party, who looked at it earlier but did pass their credit check, was again looking at it and it might be for sold. I said forget it. I had enough. Two hours later they called and said they would hold it and it was mine. I said no thank you. Everything about how the deal went down was not good. That next Tuesday I found a new car and the dealer delivered it from 9 hours away to my doorstep without receiving a penny form me in advance! It is easy to see the difference from a quality dealer!

Heidi.Summers

26 de jul. de 2015

5 star experience, from machinery to customer service. Lainie and Gabrielle were very effienct! The entire staff was fantastic, AND OUR CAR ... 100/100! Very happy with the overall experice, Absolutely no complaints. If you are a serious buyer, you seriously couldn't choose a better sales team.

steve

22 de jul. de 2015

I came in without an scheduled appointment and they were very happy to help me out if they weren't busy.. They got me in and even offered a car wash which I declined. They explained a work around of not having a USB port and also fixed the lighter that was not working. quick and efficient.

RAD13

21 de jul. de 2015

Very happy with my experience in the long run. Started off a little rough but I also find car buying stressful. I was very happy in the end and my salesman Joe did a good job.

uzman_85

19 de jul. de 2015

Omar was very friendly and responsive. He stayed 2+ hours late to accommodate us on a Saturday night and made sure we had a great buying experience. He answered all our questions (we asked a lot of dumb questions about everything), and where he could not, he brought in his manager, Ammar, who was even friendlier and more accommodating. Overall this was surprisingly the best car buying experience so far with no sales pressure, no rude behavior, instead just friendly advice and detailed answers. Even the finance guy was the happiest and the friendliest finance guy I have ever met. Usually they are typical to the point, serious folks, but John was different.

pxmpxm

18 de jul. de 2015

Found an issue on my car that google suggested may be damage from an alignment service I recently had done. Fletcher Jones took care of the problem, no question asked.

Felix Friedman

16 de jul. de 2015

Excellent service. Professional & honest representatives, especially Tim M.

Rglindstr

9 de jul. de 2015

I loved the dealership.I followed my salesman Gabriel to this dealership . Gabriel had sold me 7 audi's and each time it has been a pleasure. I loved the dealership I actually felt like a VIP again.

RobertG

7 de jul. de 2015

From the moment I stepped into the showroom, I was treated with courtesy, respect and professionalism. Danielle Cossick was a joy to work with. Went over and above to make the deal. I saved thousands and it's a new car! Dealing with the sales was a real pleasure. One of the best buying experiences I've ever had! I will definitely be returning here when it's time for a new vehicle.

John

3 de jul. de 2015

Audi service is excellent. Tim, a service advisor, is informed, efficient, attentive, responsive, very helpful in managing the customer's wait time, arranging transportation, following up with status of the car, and overall a great ambassador for the Audi brand and Fletcher Jones service department.I am a very satisfied customer for over 13 years.John Stiefel

JKlinger

2 de jul. de 2015

Eight years ago we purchased our first Audi, an A3, from Fletcher Jones, and had a great experience with the purchase and the service over the years with the car. Oh, and we loved our car too! Our family is growing, so we decided to get a larger vehicle. We knew we would be considering another Audi, though we had some other cars on our radar as well. We of course went back to Fletcher Jones to look at new cars and Omar and Brandon were so informative, helpful, and kind assisting us. We were pretty certain we would go with the Q5 as our new car, but Omar and Brandon made that decision even more clear and ultimately help make that decision a reality. We are so grateful to them and so excited to start another era of Audi in our new Q5. Cheers!

SkyLord

2 de jul. de 2015

Service was very professional, efficient and courteous. A+++++ Thank you.

David0477

27 de jun. de 2015

My experience with service advisor William Gonzalez at FJ Audi was hands down the best I've had with any service department. And I have had quite a few cars serviced. William was quick in accommodating my schedule for the drop off and pickup of the vehicle. Once the vehicle was in service, he was prompt in calling me with a diagnosis and estimate of the repairs. His attention to detail was fantastic. It's been 6 months since the service was performed and I am extremely pleased with the service performed and my experience with William and FJ Audi. I highly recommend visitng him if you need your Audi serviced or maintained.

Outlaw

27 de jun. de 2015

Same day service . They accommodated my time change. Very attentive and on time. Service people were prompt. Shuttle however iwas booked and so just took a taxi

Dennis L

26 de jun. de 2015

Jim Ebe is a pleasure with whom to work! Work was done on time and I was kept well informed throughout the process.

Thibaud

24 de jun. de 2015

I just purchased a car at Fletcher & Jones and the whole experience was amazing. Very nice and professional people. Very friendly. I would recommend your team anytime ! Thank you.

AudiQ5

24 de jun. de 2015

Arrived for my q5 5,000 mile check up, the service dept was courteous, prompt and kept you inform on the progress of your car. I was in and out in a very timely manner. Thanks Audi!

Suzi B

24 de jun. de 2015

Tim has helped me on a regular basis w/ my TT. No matter how small a repair, he remembers me when I walk in and makes sure every detail is expedited perfectly. It's a pleasure coming into the dealership. Suzi B

aewright78

23 de jun. de 2015

Awful experience. Three months ago I was looking to purchase a CPO A6 Prestige. I found the one I wanted at Fletcher Jones. Since I live in the suburbs, I did the entire deal over the phone on a Saturday afternoon. We came to an agreement on terms after the dealer was closed for the night, so they asked for $500 on my credit card to hold the car for Monday morning (because they are closed on Sunday). I happily obliged because I definitely wanted the car.I took Monday off from work to go purchase the car, and on Monday morning I confirmed everything was still set with the dealer. Right as I am walking out the door of my home, I received a second call from the same salesman and he told me the car was sold. How was a car sold that I paid $500 to reserve?In the words of Jerry Seinfeld regarding reservations: "You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them."The salesman then tried to up-sell me to a significantly higher-priced car. I of course said "no" and I was then lucky to find an even better-equipped CPO A6 Prestige (this one with the Sports Package) at the AUDI EXCHANGE in Highland Park, IL. For a MUCH better buying experience, drive the extra couple of miles and ask for Lucas Kielar.

Delfo

10 de jun. de 2015

I've been going to the Fletcher Jones Audi Service Department since 2003. I've never been disappointed. Tim Mettille is outstanding. I am met immediately. The paperwork is ready for me to sign and I'm on my way to work in the shuttle in no time. The repairs are always done on schedule and the car is returned to me all washed. This last time, I called on Monday and had an appointment for Tuesday morning. Needed new front brake pads and the engine was making a lot of noise. Besides replacing the rotors and brake pads they quickly figured out that one of the wheel bearings had gone bad and was causing the noise. That also got taken care of. Picked the car up at 4:00 PM right on schedule. Delfo Bianchini

Thomas Parker

8 de jun. de 2015

It is really a pleasure to deal with Tim at Fletcher Jones. His attitude is contagious and so is the follow up. I have used their services many times and feel like they care very much about how the work was done, my satisfaction and in general how i feel about the "value" of their work. Well it has paid off - they care, followup and have quality work done to my satisfaction. Thanks Tim!

Johnathan J

5 de jun. de 2015

Mike was knowledgeable and very helpful in the purchase of my new Q5. He was very accommodating to provide several models/colors to help with my decision. In the final stage of purchase, he addressed all my questions regarding vehicle operations and service options. Brett Anderson was friendly and helpful with the paperwork to finalize my purchase.

HappyCamper

1 de jun. de 2015

I enjoyed my experience working with Tim Eaton. He was knowledgable, accommodating, fair and just plain fun. I also worked with Brett Anderson who was friendly, clear, and pleasant. I didn't work with anyone else but had to check someone on the list in order to submit this review.

crmacgal

28 de may. de 2015

Just purchased my new Audi Q3 and I could not be any happier----with the vehicle, as well as the whole process at FJ. Everyone I interacted with was extremely helpful and eager to make my experience a good one. The facility was nice, the sales staff very friendly (but not overly pushy!), and the process itself was very efficient. Highly recommend!

paul123

28 de may. de 2015

It was great experience. I am very pleased with work that was done on the car.

alan

27 de may. de 2015

the service was done on time and I was informed of the progress. All the Audi staff were extremely polite. Also the waiting area is great since there is a coffee machine

CMND

27 de may. de 2015

The sales process was efficient, pleasant, and low pressure. It was nice to not feel rushed or feel as though I was having games played with me or my time.

scohen3725

27 de may. de 2015

I have been a Fletcher Jones Audi customer for 6 years. This is my third Audi lease with FJ. Their service keeps getting better. This time I had a particularly good experience working with Tim Eaton. he was accommodating, responsive, forthright and very knowledgeable about the Audi fleet. Although Ti stood out, the entire Audi sales, finance and service team were a pleasure to work with.

Smilesallday

26 de may. de 2015

I was in and out a little over an hour after having a brief discussion over the phone. Service was superb even though it was extremely busy.

Hanson

18 de may. de 2015

I dealt with Danny Turcinpvic. He was a first-rate sales professional and handled my purchase with utmost care and respect. He has left a very lasting positive impression with me and I will not hesitate to recommend him and Fletcher Jones to any one going forward. Great job, Danny.

Captainnine

15 de may. de 2015

Tim Mettille was very knowledgeable and explained everything in layman's terms. Also my car was delivered prior to promised time.

beamaus

12 de may. de 2015

Please, stop using so many texts.... If your device is running low, and the charger is in the car while it is being serviced, the repeated messages ( I received ~4 in ~ 1 hour) are counterproductive. Be timely and succinct.

Rodriguez33131

7 de may. de 2015

The service department at Fletcher Jones Audi is second to none that I have experienced. Communication is excellent and they go the extra mile to make you feel at ease. I was a bit worried since my prior service advisor had recently left them, but Jon Ralis has exceeded my expectations and I have no doubt my car will be in great hands next time I bring it for service. Thank you!- Robinson R.

ddomer

4 de may. de 2015

The level of service is always high at FJ Audi and VW. Gerardo was very friendly and helpful. FJ always keeps you informed of what is happening with your vehicle.

michele

4 de may. de 2015

Very happy with my purchase. They gave me what I wanted for my trade in . Thought the entire process went very well. I will go back for my next car and recommend Fletcher Jones to my friends.

Udeshjha

1 de may. de 2015

Lainie was very knowledgeable, informative and attentive. She dealt with us very professionally and was responsive to emails and follow-up questions. We had a great experience purchasing our Audi at Fletcher Jones.

Ivan Jeanblanc

1 de may. de 2015

Tim Eaton was very Audi "smart". He went above and beyond to help make the process smooth. Very helpful. He also provided great follow up after delivery of the vehicle.

Viviv

30 de abr. de 2015

it was good and having good service....did the great job on the car....I'm very love this place Thank you for your excellent service

Joe McG

30 de abr. de 2015

The service we received from Dan F. and his colleague Jack B.was wonderful. These two gentlemen were very knowledgeable and professional. After we purchased the car Jack B. spent a lot of time on how to work the technology in the car. The tedious process of buying a new car was a pleasure thanks to these two guys!

leashaoverturf

27 de abr. de 2015

I love the location and ease of Fletcher Jones Audi....the best part: Adam Hosko as my service advisor. He makes everything easy with his thorough explanations.

GJNMRM

22 de abr. de 2015

Loyal Fletcher Jones customer at both their California and Chicago dealerships. I have purchased or referred countless vehicles/customers. Always a consistent and excellent experience.GJN

LJ

15 de abr. de 2015

Great experience. Service department is always very friendly and helpful.

Dimitri S.

15 de abr. de 2015

Jon Ralis from service was fantastic. I arrived earlier than my appointment and was greeted and assisted immediately. I was out of the dealership in minutes and given a ride to my office location....and this was during the morning rush. My car was ready prior to the time I needed it and again I was in and out of the dealership quickly. What's more impressive is that I didn't originally purchase the car from this dealership. But I'll definitley purchase my next from here.

Leasha

14 de abr. de 2015

Fletcher Jones Audi keeps me coming back due to having great service advisors. My service advisor Adam Hosko is absolutely the best there, but if he is unavailable you can rest assured a member of his team will take great care of you during the process of your car being repaired.

Tony B

13 de abr. de 2015

I recently took my Q7 into Fletcher for a repair of cooling system. I received excellent care from Adam Hosko and the whole team! I was put in a courtesy car for a few days and when I got my car back, it ran great and was nicely cleaned! I really appreciate the care they give me when they repair my car. I will only take it there.

Aj

22 de nov. de 2014

I have nothing good to say about this place. Today, I went in to get a car wash and I was told by Patrick it would be about 45 mins (11/21). I waited for 50 mins only to find my car sitting in the corner untouched. After, I was helped by a service representative and was told it wouldn't be long, so I waited for another 30 mins. I approached the representative that helped me and he pretended like he didn't know me. The staff at this dealer is extremely rude, unhelpful, and don't have customer respect. In order for someone to get their car cleaned it takes an hour and a half? This is by far the worst audi dealer, who is not even worth 1 star!

mgeller79

2 de oct. de 2014

We found the process to be easy and full of information. Both Bill and Lainie were easy to work with and helpful. We love the car and our kids do too.

Ron J

2 de oct. de 2014

The service department at Fletcher Jones Audi is the best I've dealt with in all my years. Adam Hosko is friendly, knowledgeable and super professional. My A4 looked perfect after the great exterior detail job done by Adam's crew. Everything was done quickly and I was on my way in no time. I would recommend this service department to anyone I know. I bought my A4 from Brandon Dunne here and couldn't be more pleased with the way I've been treated. Thanks Fletcher Jones Audi.

Lindsay Wilbeck

2 de oct. de 2014

Very modern and clean dealership. The staff is always friendly and will go out of the way to make the customer experience top notch. I have had many pleasurable experiences here and will continue to recommend friends and family. Additionally, FJ is competitive on pricing and fought hard to attain my business. I recommend them highly.

Jhulshof

1 de oct. de 2014

The dealer was very helpful and answered my questions. The vehicle was ready on time. It took a little while to get the accessories I needed but eventually I got them.

DEMARCO7

1 de oct. de 2014

My experience time and time again has been outstanding. No complaints, must commitment, teamwork, and communication. My service representative, Tony Prusak, is the best, he displays must Integrity, and a know how ability to get the job done. Thanks Fletcher Jones Audi, I appreciate you guys much; you're OUTSTANDING!

Kendria225

30 de sep. de 2014

Tony is always very nice. He gets me in and out as fast as possible. He explains everything and does a great job helping me.

CraigStacey

30 de sep. de 2014

The dealership is very attentive, professional, and courteous. They take care of the customers and make you feel like your business is wanted. This is not the closest Audi dealer to me, but it is the one I go to, since the other unnamed one only treats me with indifference and slow service. Not so here. Things are handled correctly and quickly.One of the supposed perks of buying and keeping a luxury brand is the service, and these guys live up to that.Thumbs up.

ddzi

30 de sep. de 2014

Great customer service; efficient work and service; took car on short notice and performed work within agreed upon timeframe. Clean job. Good follow up. I recommend it.

sonial

29 de sep. de 2014

William is a very charismatic and helpful service representative. Always very professional and helpful with in every interaction. Please visit Fletcher Jones Audi Chicago. Thanks

Jason&Laura

29 de sep. de 2014

Tim E. was a pleasure to work with and is incredibly knowledgeable. We love our new A5!!!

sardegwill

26 de sep. de 2014

A+++ Niko & Jon exceed expectations. Niko traded cars with me in order to take the car in for service! Would recommend to friends and family!

Bobby

26 de sep. de 2014

This facility is clean, everyone there is professional and knowledgeable. None of the salesman pressure you, and the folks at the service center are very friendly and really make it pleasure to do there business there.

GregChicago

26 de sep. de 2014

Over the past couple of years I have taken my car in for various service... scheduled service based on mileage, and most recently for some work on the car's brakes. William has been the service guy assigned to me in at least two of my recent visits, and has been very helpful throughout the process. I appreciate the attention to CUSTOMER service, in addition to CAR service.

aamarante

25 de sep. de 2014

Danny is an amazing Audi representative! He always make sure that the experience is the best. I would definitely would come back and he is one of the main reasons

Danny1323

24 de sep. de 2014

William is the best service agent I've ever worked with at any dealership. He gets what I need done in a quick and cost effective manner.

vosslerj

24 de sep. de 2014

Jon worked us thru what was a very confusing process as part of this repair was being done as part of an auto accident. Great to work with

Kevin and Mary Ellen Connellan

24 de sep. de 2014

It's hard to add to what we said in earlier reviews. We have had numerous Audis over the years ans my service rep. Tim Mettille is such a joy to work with. The main reason we stay with Fletcher Jones. Service is excellent. Repairs are done in a very timely manner and paperwork is facilitated in such a manner that we just have to drop off and come back to collect. Tim makes the whole experience work very smoothly.

Nikola

23 de sep. de 2014

I've been at this dealership at least half a dozen of times now and while I've seen everyone else be really friendly Tim's always taken great care of me making me feel like a truly valued customer. He'd go above and beyond to make sure everything is great, that I have a loaner if the repairs are taking more than a day and that I'm updated on what's going on.

SherryChicago

22 de sep. de 2014

Adam made the whole process easy; he called me regularly with updates and made sure I was satisfied with the outcome.

Mae

22 de sep. de 2014

I REALLY LOVE MY OUTSTANDING SERVICE AT FLETCHER JONES AUDI, MY SERVICE REPRESENTATIVE, TONY PRUSAK, GETS AN A+ FROM ME, HE GOES THE EXTRA MILE....OVER AND ABOVE. HE DISPLAYS COMMITMENT, TEAMWORK AND INTEGRITY. THANKS FOR EVERYTHING.

Lea

22 de sep. de 2014

James D. in service is hands down the man! Beautiful detail inside and out in my Audi A8 back to me 3 hours earlier than promised!

44midas

21 de sep. de 2014

Brian Hanson made sure that the car was in perfect condition for delivery to me. Everyone was very friendly and courteous.I would recommend buying a car - new or used from this sales person and the dealership.

eric watson

20 de sep. de 2014

James got me in and out in less than an hour for an oil change on a 2011 A8...He was straight up with men,and even had them clean and wash my car.

shuyang

16 de sep. de 2014

good customer service. The salesmen were very helpful both before and after I purchased my car.

Stan L

14 de sep. de 2014

Best service dept I have ever dealt with. I did not buy my car here but will buy my next one because of the service dept.

Howard R8

14 de sep. de 2014

Tony from the service department did a great job! Thanks and I'll be back. Howard

Jeff in River North

13 de sep. de 2014

Very easy and convenient to make an appointment, even an early one like 6:30. They explained all they would be doing. They had it done by noon. They even wash your car. But the car was not washed to my liking, so they rewashed it and then drove it over to my home. They covered some future brake issues that I might be having in a very transparent way. I like that.

benjamin

11 de sep. de 2014

I just took my car into Fletcher Jones Audi for service. They were wonderful. I couldn't be happier with their service professionals. I hope I don't have trouble for the foreseeable future, but I'll bring it here the next time I need service.

mliccar

10 de sep. de 2014

Tim and Ammar were very helpful throughout the process. Service was exceptional. Tim especially went the extra mile assisting me with the transfer of Audi connect, snow tire rotations and XM satellite radio services. Both were professional, prompt and friendly. They are to be commended.

susan c.

6 de sep. de 2014

I had a great experience with FJA, especially due to the care, time and attention of my representative Adam Hosko. He was caring and communicative and took care of me beautifully. I will ask for him next time!

BalvB

3 de sep. de 2014

Having looked online for an Audi Q5 we soon came in contact with Brian Hanson. Brian was very responsive to our initial inquiry and has been very pleasant to work with. In all our interactions, Brian has been very patient and friendly with walking us through the specifications of the car and all available options in a low pressure environment, and has gone the extra mile to find us the car that met our requirements, including arranging several test drives, searching for available cars, and the process to build a car.We had looked at the Q5 at another Audi dealership in the suburbs. However, we specifically came back to Fletcher Jones Audi because, based on the interactions that we had with Brian Hanson, we knew that we specifically wanted to deal with him to make the purchase of our car an enjoyable process.

zammatta

3 de sep. de 2014

I was looking for a small crossover with all wheel drive this q3 was great car for the money had all the bells and whistles .perfect size for downtown chicago.

jzugie

1 de sep. de 2014

Tim Eaton is a very friendly & knowledgeable salesman and he made my first car buying experience go very easy and painless. I highly recommend him & fletcher jones audi

Grace & Scott Hawk

31 de ago. de 2014

We are so excited to have had such a great experience working with Fletcher Jones Audi, specifically Mike Ludwick. He was so great to work with and made what is usually a long, painful process very easy. And we love our new Q3!! We'll definitely be back for service and to buy again.

ericrempel

29 de ago. de 2014

As usual, Tim is outstanding. Service is always easy, and tim knows me, my car, and how to make the experience as easy as possible. Thanks.

Conor Allen

29 de ago. de 2014

I had a great experience buying an Audi from Fletcher Jones. Everyone I worked with friendly and honest. I would recommend this dealership to anyone interested in a buying a new car.

the hoff

29 de ago. de 2014

Greeted politely by name, kept informed throughout day on status of service, everything explained. Just what a high-end experience should be. This is how you do customer service.

Matt

28 de ago. de 2014

Jon in the service department was awesome. He was very professional and got my A6 done in no time. He kept me informed throughout the entire process and made me feel like my car was the only one he was working on. Great Job!

AFM

26 de ago. de 2014

Dropped off my Q5 for scheduled maintenance at appointed time. The service rep Tony was ready and had all the paperwork with him. Quick checkin and then immediately was dropped by the curtesy car to my office down town. Q5 was ready at promised time with all work completed and was washed. Q5 is running great. Fantastic customer service!

Zabriskibound

23 de ago. de 2014

William was great and although very busy informed me about what needed done and got it all done when he said he would. Good crew here.

Femi

22 de ago. de 2014

When it comes to service, Fletcher Jones Audi is the best luxury auto dealership that I have experienced in Chicago. I love the fact that you see the same service personnel years in years out that are seemingly happy with their job and are very eager to help out at every opportunity. I will recommend this dealership without reservation to anybody.

gencoupetrk

13 de ago. de 2014

I very recently bought a a used jeep grand cherokee from Fletcher. They were nice enough over the phone but I literally payed out max retail price for this vehicle. I took the train down from Milwaukee and they were nice enought o pick me up. It was late in the day and raining so there was high pressure to look the vehicle over and get the deal done. I found a couple dents they agreed to have fixed, no big deal. I sign papers and get the vehicle home by midnight and go to bed. I woke up early to check the vehicle over before work and found out that 4wd low was broken on the jeep. (common problem found out after the fact). I asked my salesman to get it fixed and he proceeded to blow me off all day, and then today tell me there is nothing they can do. So my advice is this, if you are picking up a used vehicle from them pick over it with a fine tooth comb cause after the fact (not even 12 hours) they wont do a damn thing for you.

floda

5 de ago. de 2014

my first time in the shop and i was so impressed by everyone's professionalism and attentiveness. in no time, the car was fixed. they're really the experts.

Chuck S.

4 de ago. de 2014

My service advisor Jon Ralis took exceptional care of my A4, from explanations of what needs to be done, to making me feel like I've been a customer there for years. I couldn't have asked for a more pleasant visit. Chuck S.

Sports Guy

3 de ago. de 2014

Pro: I went to get a car fixed and they did a good job with the overview of problems within the vehicle. Con: I kept trying to get the status of my car and they wouldn't pick up. At least somebody up there could have answered the phone and said they were still working on the vehicle rather than not answer at all.

Bob Janis

2 de ago. de 2014

I love everything about Fletcher Jones Audi....but mostly the people....all the way from the best General Manager in the world, Niko Karvunidis, to the best, most efficient and thorough sales person in the world, Jack Broder! Everything about every experience that I have ever had at FJA has been truly outstanding. Best deal, best treatment....best of everything! Why shop anywhere else! Thanks guys!

Tara

1 de ago. de 2014

I showed up at the dealership with my car on a tow truck and was met by Jon, the Audi Service Consultant, who turned my not so great day into a positive experience. They handled everything with professionalism, accuracy and truly went above and beyond. They needed to keep my car for longer than I had anticipated but were great about giving me updates, explaining the process of the repair and returned the car to me when promised. It's because of Jon and the technician that repaired my car that I will be returning to Fletcher Jones Audi for future service.

jwm

1 de ago. de 2014

brought car in for service at 5000 miles well done thanks

Patricia Carman

31 de jul. de 2014

Tim in the Service Departmane is outstanding. Very professional and friendly.

Delfo

29 de jul. de 2014

Excellent service as always. I've been bringing my Audi's to you since 2003 and wouldn't have anyone else touch them.

Jennifer

27 de jul. de 2014

I purchased my Q5 from Fletcher Jones back at the end of April and have driven it a lot. It was time for the 5,000 miles check up. I used their online scheduling tool which was awesome...received a confirmation email, a reminder email and phone call. Dropped the car off at the appropriate time and met Jon, the Audi Service Consultant, who was great in making sure my car was ready when I needed it. In the meantime, I received an email from Bill W. Bill sold me the Q5 and noticed it was in for service, and he wanted to make sure there was nothing wrong. He went to talk with Jon to make sure everything with the Q5 was ok and found me when I came to pick up the car. Really great, easy, process. And the car was nice and clean when I got it back.

John H

23 de jul. de 2014

Adam H always takes care of me. His customer service skills are excellent, from the greeting, through keeping me posted on the work being done, concerns about my comfort if I choose to wait on the vehicle, and final checkout. I receive periodic updates during the servicing, and advice as to the importance of doing some repairs (and an honest assessment of services that can be postponed). In the past few months, I've started driving from Naperville for this service; in Chicago morning traffic, that's an effort. The work that was done at this appointment was exactly as requested, just as it was in previous visits. On the way home, I noticed that the air conditioner was not keeping up with the heat (this was not related to the reason I brought the A-4 in for service), and I have already made arrangements to bring the car back in next week. This is an efficient, well-run organization with great, conscientious employees.

BillM

21 de jul. de 2014

I walked in to Fletcher Jones Audi only planning on looking around and getting some information, but ended up leasing a 2015 A3 because I was thoroughly satisfied with the car, had all my questions answered, was pleased with the negotiation process, and was able to drive home that day with a car that matched exactly what I was looking for. Even though I spent quite a bit of time there, everyone was incredibly hospitable and made the process as smooth as possible. I experienced a high level of customer service and will definitely recommend Fletcher Jones Audi to friends and colleagues.

Mike

17 de jul. de 2014

They did a great job. Standard procedure for these guys. They're great.

Kristin

17 de jul. de 2014

Had to bring my car in 3 times to figure out what was wrong with my car, but the service was excellent. Even though the car was no longer under warranty, Will got Audi to pay for the major repairs that were needed.

Audi fan

12 de jul. de 2014

I was really pleased with the service experience. Tim went the extra mile to ensure that my car was done when requested. Detail oriented. I'm really happy.

Kent P.

10 de jul. de 2014

I had purchased 5 cars and service them at fletcher jones in the past 5 years, they gave me great service no mater what kind of reason i return there. Would recommend you to check it out if you are in market for a new audi/benz/vw. Only complaint would be the service entry can get a bit busy during service peak hours.

Bobby

6 de jul. de 2014

Jon in the service dept. takes care of me every time. They are very professional and it's a always a great experience at fletcher jones Audi

Bob S

6 de jul. de 2014

Great Audi dealership. A breath of fresh air after my experience in Princeton, NJ.

AndrewChicago

6 de jul. de 2014

I worked with Melinda Speers and Michael Jasinski when I bought my 2014 Q5 a couple of weeks ago. Melinda was very pleasant and easy to work with. Michael was diligent in explaining all of the features of the vehicle to me. They were a great duo. I'd recommend them to anyone looking to buy an Audi in Chicago.

Anne & Jack

5 de jul. de 2014

Tim Mettille is excellent. He walked us through the service and repair process with professionalism and ease. Thanks so much.

Military Member

4 de jul. de 2014

We were just passing through, visiting with family, on our way to Kansas when the check engine light came on. FJ Audi was able to take us within the hour and provide us with an alternate means of transportation. I received excellent customer service from Jon Ralis. I couldn't be happier with the service I received. I'm even considering timing my visits to Chicago with my vehicle services.

Daniel

21 de jun. de 2014

Nice service! I went for an oil change, they gave the time that it supposed to do it. And the audi was ready before that I expected. Great attention by William G. I recommend Fletcher Jones Audi.

Jamie Macklin

16 de jun. de 2014

The service was excellent. Will Gonzalez did a very good job communicating what needed to be done to my vehicle. The service was very timely. Thank you!

FBart

13 de jun. de 2014

From the time I called to make the appointment till I picked my car up, the service was excellent. Tim in service could not of been more helpful. Terrific service department at FJones!!

Martin Laurence

13 de jun. de 2014

WIlliam took care of all issues he was friendly and professional as was the entire staff. Great service. Thanks. Martin Laurence

Sherry

10 de jun. de 2014

Tony P. managed the service process from beginning to end, and made it super easy for me. He also gave me good advice, which saved me money. THANK YOU, Tony!

Maximilian

9 de jun. de 2014

Many people dread the entire car buying experience and most have a good reason. After buying my first Audi at Fletcher Jones, my perception of the sales and customer service within the car buying industry has changed for the positive. For once, I worked with a true professional on the sales side! My sales associate, Melinda Speer, comes from Hungary (where most of the Audis are made). She not only knew her product (for every model I sat in), but she knew how they compared to competitive brands. Some car salespeople sell cars as a stop to their next job. Melinda has been in the car industry for many years and has worked for the competitors. Whether it is engine details or quality of specific components, she has an answer and knows what would be best for you. What impressed me was her bluntness about saying, I like this aspect of a competitor but this about Audi. She knows the Audi product sells itself and is not afraid to give complete information and education to a prospective buyer. I had the opportunity to not only meet Melinda but a straight-forward finance manager, Brett Anderson. When I was negotiating final prices and options, Melinda stayed with me. She did not throw me to the wolves and let me fend for myself. She had no problem jumping in mid-sentence while the finance manager was speaking and saying, We dont need that or Lets do x instead. At the end of the day, buying a car is not only about the car you get. It is about the total package including maintenance, customer service, accessibility, and being reasonable. I felt like I wanted to come back to the dealership specifically if something went wrong. I felt like I would get honest answers and honest treatment. Only time will tell if they can continue to deliver this kind of service. I came into the dealership not intending to purchase a car. I was there merely to compare Audi with BMW and Mercedes. I left purchasing an Audi TT Roadster because the car felt right and I was comfortable dealing with Melinda and Brett professionally. If the professional aspect had not been there, I would not have purchased the car. Being in sales myself, I know that who you work with determines everything. If you purchase an Audi, specifically ask for Melinda Speer. No one else who works there comes from where these cars are made and no one there has spent most of their professional life working within the industry for competitor companies.

Michael Ack

8 de jun. de 2014

I just bought my new Audi S4 from Michael Jasinski. Excellent overall car buying experience! Had a minor issue with the new car and they went above and beyond to take care of it. I highly recommend anyone in the market for a new car to buy from Fletcher Jones in Chicago. Awesome!

Bob M

5 de jun. de 2014

I have had my 2002 AllRoad in several times for service and the results were invariably as indicated by the service advisor. Most recently I have dealt with William Gonzales and he has been accurate, prompt, and most importantly has kept been advised of the status of any and all repairs. Great job, great experience. BobM Chicago,IL

bcannon1994

4 de jun. de 2014

This service center is a model for all others. Tim was fantastic, and the entire experience was as good as it gets. the waiting area is comfortable, and quiet enough to allow for work to be done. The communication was also top notch; not only were text updates sent, but I also had the ability to check the status by sending a text to Tim. Until they design cars that can self repair, or call a tow truck automatically, I will come back to my Fletcher Jones Audi service center.

hjencks

31 de may. de 2014

Both Marc and John were very personable, friendly, accommodating and knowledgeable. The only thing is the sales and finance processes just need to take less time - don't know if that's possible. We were there for about 6 hours, expected maybe 3 hours or so.

Blair

31 de may. de 2014

We drove in from out of town on a Friday and noted that our tire was damaged. We got to their facility at 3. They were very prompt and professional and had us on our way very quickly, keeping us in the loop on the repair, washing the car, and insuring that the car was once again ready to drive. Tony in service was easy to deal with, via text as well as phone. They are an up-to-date facility with a great staff

XuanhongAn

30 de may. de 2014

My wife and I purchased a new 2015 A3 with 2.0 liter engine from the dealership. Mr. Wierenga is very helpful and no push at all.

KAJ1743

30 de may. de 2014

Tony was great! I appreciated his honesty and dedication towards providing excellent customer service. The service staff were informative and did everything to expedite my issues. Although I bought this car at Orland Park Audi, I will be brining it to Fletcher Jones for service. I wish I would have bought my car from your dealership. Your dealership and staff truly understands and respects the Audi Brand means and the customers that purchase a quality automobile. A total 360 degree turn from the my experience at Orland!

Frank & Rosanna

28 de may. de 2014

We just purchased a new Q5 two days ago. We came away feeling that we chose the right dealership and the right salesperson. Joe Ghandour went in to work on his day off (Memorial day) to help us complete this purchase. He helped us the whole way through very patiently. We shopped around and felt like we received a great deal at a great store. Exceeded expectations. Highly recommend Fletcher Jones Audi and Joe.

Mike Sparkman

27 de may. de 2014

The wait time was minimal, and the attention to my concerns was given. The staff were organized and caring. Lance Groff is excellent.

classicaldj

26 de may. de 2014

Tim Eaton and Bret Anderson were knowledgeable, helpful, courteous and patient. The test drives were very helpful in making a decision. The pricing discussions were professional and stress-free, and the result was fair.

Toni

26 de may. de 2014

I had been to Fletcher for repairs many years ago and wasn't terribly happy with the service. I recently tried them again and it was a totally different experience. Jon and his team were terrific. The only reason I didn't give them a 5 overall is that it still seems like the prices are quite a bit higher than independent automotive services, so if the car is out of warranty you'll pay a little more. But I guess that's to be expected. The service really is outstanding.

MAW

25 de may. de 2014

Melinda was the ultimate salesperson. She was very knowledgeable of all the Audi lines and was able to lead me through the purchase process with ease. She was welcoming and professional, just what one needs when purchasing a vehicle of this quality. Though I never met the manager, Melinda was able to meet with him on numerous occasions on behalf. All in all a wonderful experience.

malcolmallen

23 de may. de 2014

Professional, courteous, and accurate. Can't ask for much more. This is a review of all the service I have received from this dealer on my 2010 audi s4 which now has 110,000 miles on it. Have taken it in many times and early on had to have the transmission and thermostat replaced. I always receive a nice loaner and they have gone to great lengths to minimize my inconvenience.

joecoronna

21 de may. de 2014

My service representative was helpful and had excellent customer service skills. All my service issues were addressed promptly and professionally. My car was ready as promised.

nrsmha

21 de may. de 2014

We were having trouble with the warning lights, the stability control and tire pressure in particular. The service team quickly located the problem and Jon Ralis called to tell me what it was, and also advised me that we needed alignment since the wear on the tires was uneven. They had the car ready before the time I had requested and sent me an e-mail to inform me. Excellent.

PackerFan

21 de may. de 2014

My wife and some of our kids drove to Chicago to celebrate our oldest daughter's graduation from Grad School this past weekend. Upon arriving in Chicago, the power streering failed in our Q7. Jon and his team quickly diagnosed the problem and made repairs in time for them to return home as scheduled. In addition, Jon kept me informed as to the status of the repairs the entire time.

Kdwonders

20 de may. de 2014

Very easy process and willing to work with us. Excellent customer service. Would recommend to other and will make future purchase through fletcher jones Audi

Sblocker11

17 de may. de 2014

Jon Ralis has gone above and beyond with his customer service. He is second to none for Audi Fletcher Jones Servics Department. His communication is world class and he always aims to please. I will make sure to seek Jon out for future appointments.

omcclure

17 de may. de 2014

Will come back in the future! Very detailed and nice. Even my car was washed upon pick up.Gas would of been nice. Don't like the fact IHAVE to write 25 words to explain.

mburg

16 de may. de 2014

I stopped in without an appointment, Tony Prusak checked me in. called with repair estimate and work was completed same day. All good and the car was clean inside and out with friendly people along the way.

Ricky s.

16 de may. de 2014

10 out of 10. Every time I come the service is excellent. Best dealer. Great discounts.

D.Webb

15 de may. de 2014

Awesome awesome expedient professional pleasant make you feel like family & your needs are important . Go the extra mike to meet needs.

EricWolff5

14 de may. de 2014

Fletcher Jones Audi did another great job in service/repair on my Audi RS7. Tony Prusak took good care of me and my car and an Audi loner was ready for me after I checked in.

meech1103

9 de may. de 2014

Whenever I bring my car in for serivce the customer service is exceptional! The staff is freindly and accommodating. I never have had a bad expierience!

tpahios

9 de may. de 2014

We purchased a very slightly used 2014 Audi A8L. This vehicle was basically brand new and is absolutely beautiful! If you are looking for luxury, this is the vehicle. Our salesman, Joe, and our finance representative, John, were both amazing. It was a true pleasure working with them. They definitely made the car buying process an enjoyable one! Thank you!!!!!

danarenee2002

9 de may. de 2014

Tony Prusak and his team go above and beyond to provide me with excellent service every time I come to have my car serviced. This is not even the dealership I purchased my car at, yet I'm so happy with their service that I couldn't imagine going any where else. They are pleasant to deal with and they take great care of my car.

bobshapiro

8 de may. de 2014

Tim Eaton and John Lim were helpful, expert and a pleasure to work with. I've bought many cars over the years. This puchasing experience was the most efficient, informative and pleasant I've ever encountered.

clipstone

6 de may. de 2014

I brought my A4 into Fletcher Jones Chicago on Saturday because of problems that had suddenly appeared with the engine. The problems were rapidly diagnosed and Lance walked me through the technicians' findings and recommendations, carefully taking the time to explain the significance of each of the issues that were identified. Since the work that was needed to be done was substantial, it was not possible to get back my car on the same day, consequently Lance arranged for me to receive a loaner vehicle to use until the repairs were completed late Monday afternoon. Throughout the experience Lance was in constant contact with me, keeping me informed of progress and answering any questions that I had. Overall, I was very satisfied with my experience. Everyone that I came into contact during my visit was extremely friendly and courteous and the service was first class, I would strongly recommend the dealership to a friend.

Chris

6 de may. de 2014

Seen this vehicle online and was exactly what I was searching for. Buying processs was smooth as silk and great finance manger got me the lowest rate around. Minor shipping cost to me down south and car is perfect. Certified preowned and they know how to treat their clientele. Will definitely do business again here. Go Hawks!!!!

NAW

5 de may. de 2014

I recently purchased an SUV from Fletcher Jones Audi, and had an excellent experience. Joe Ghandour was my salesman, and he was terrific. My entire FJ experience was driven by Joe. Joe worked with me over several weeks, as I decided among Audi, BMW and Lexus, and among different Audi SUV models. He was very patient and informative, and worked with me to find the specific car that I was looking for, even though it wasn't in FJ's inventory. He is very enthusiastic about Audis, and did a great job selling me on the car's attributes. At the same time, I felt like Joe was fair every step of the way about pricing, etc., and I feel like I purchased the car for a reasonable price. I came away very pleased with my experience, and wouldn't hesitate to recommend Joe Ghandour -- and Fletcher Jones Audi -- to others interested in purchasing Audis.

jk8038

1 de may. de 2014

My 5000 mile (first) service was completed on time and without any cost as I would expect. Friendly team, but busy when I dropped the car off so I had to wait for a bit to check in. No problem though, not too long of a wait.

joshphanna

1 de may. de 2014

Lance was very friendly and helpful. After initially recommending several repair items, he worked with me to determine which were not critical given that I am not intending to keep this car much longer. The result was a much more reasonable price while fixing important safety issues.

Ronald K

1 de may. de 2014

Fletcher Jones is the best name in the auto industry. Fletcher's goal is 100% customer satisfaction. I am a repeat customer at Fletcher. I'm a huge fan of German Cars and Audi's are my favorite brand. Quattro AWD, the best there is. Snowy Chicago winter's have "met their match". I love my previously owned Audi A4. I was ready to buy another Brand New Car and once again I chose an Audi. After doing all my online research and shopping around at other Audi dealers, I went to Fletcher Jones. Within a couple of minutes of looking around the store, I was greeted by Lainie S. I explained to her I read several favorable reviews Of the new model 2015 Audi A3 Sedan. I enjoyed Lainie's friendly, cheerful attitude, and her knowledge of the product and love for the Audi brand. I also like the fact that I felt no high pressure during the sales presentation. After going over the car, Lainie introduced me to her sales manager, Brian O, and then to the General Manager, Niko... I was extremely impressed by my conversations with Niko and Brian. Brian is laid back, cool and its easy to do business with him. Its the first time in any dealership, that I was introduced to the General Manager of the dealership prior to a possible purchase of a car. This Audi store is very, very busy. Yet, Niko ( The General Manager) spent a lot of time with me and I felt like the only customer in the store. Niko, made it clear to me that any concern that might come up, would always be taken care of.. I will only buy a car from people that I like. In that regard, Lainie, Brian and Niko were great to me. After several days, I made my decision and went back to buy the car. Having a no pressure experience and being confident in the people I had met made it happen. Again, I was already a big fan of the Audi brand, just needed the best people to buy from. Please go see Lainie for your test drive of an Audi...Have fun and enjoy.......

nbradley78

30 de abr. de 2014

The service department displayed exceptional service and professionalism. I have been 100% satisfied with the customer support I have received from this center. I will continue to have my car serviced only by this location in the future. Tim has taken great care of me and has created a loyal Audi customer for years to come.

Tomcou2014

30 de abr. de 2014

Damaged rim. New car had tire warranty Tim stated it would be as good as new by vendor it was repaired, painted, and rim looks good as new.

CynJon220

29 de abr. de 2014

From the receptionist to the sales manager, all were very courteous, professional and considerate of my time. No gimmicks, no nonsense. While I didn't purchase the car, I'm still very pleased with the service. I Would definitely recommend this dealership.

Hicham_T

28 de abr. de 2014

I I bought a used Audi A6 this past weekend from Fletcher Jones Audi in Chicago ways from my residence in the North suburbs and I couldn't have asked for a better or more positive car-buying experience! My Audi Brand specialist was Bill Wierenga, was very professional, easy to work with, very knowledgeable about the car and friendly to me. I also like to thank Niko Dieter Karvunidis General Managerfor all his help on making the deal happen Even though the dealership was extremely busy the day I was there, Bill Wierenga and Niko were patient and made sure to answer all of my questions. I will spread the word about how great this dealership is with everyone I know!!

yjlee92

28 de abr. de 2014

I went to Fletcher Jones Audi for oil change. Everything was very prompt, and every emplowees were very kind to customers. It was very comfortable to wait for the service to me. Here's the best place for Audi service.

rjeffrey1010

27 de abr. de 2014

Had a flat in Chicago (gee, what a surprise with all the potholes). Audi Roadside got us up and going in about 90 minutes. AAA was quoting 2 1/2 hour wait time. Once we got the spare put on, the FJ team got the car/tire issue solved, along with an alignment and a complementary car wash, same day.

fsc235

26 de abr. de 2014

FJ has come a long way over the last few years. Their customer service has improved immemsely. Loaners are excellent. My service associate James is always a pleasure to deal with and he is hilarious to boot.

smshelto

25 de abr. de 2014

I have never had the pleasure of working with Tony Pusak, Assistant Service Manager at Fletcher Jones Audi, until recently. From the moment he approached me, it was the perfect example of creating an extraordinary customer service experience that firms strive for but seldom achieve. With the engineering marvel and enjoyment of our Audi AE combined with Tony's benchmark setting customer service from a world class automotive dealer, it will be very difficult to go anywhere else!

pricemaker

25 de abr. de 2014

Just completed a great purchasing experience with Fletcher Jones, and wanted to especially thank my salesman Michael Ludwick along with others on the customer and finance team for an exceptionally good job and pleasant experience to boot.We were replacing our Mercedes GL450. After comparing to other models the Q5 became our choice, but we were frustrated in trying to find the 3.0L model in our preferred color - silver, because it seems to be maybe the least common combination Audi makes in the Q5. We aggressively worked dealers in the suburbs (near our home) and the City (where I work) trying to find the silver 3.0. After another dealer wasn't able to secure the 3.0, I was resigned to go back to square one, but gave Mike the charge to find a silver 3.0, if possible. Even as he took on the job, I was skeptical that one could be found, since the silver 3.0 seemed to be like a unicorn at that point. Not even Audi's national website or other national sites (like Cars.com) showed inventory in our market with our desired spec. So I was prepared to break the news to my wife that Fletcher was possibly chasing a ghost like the first dealer. But my faith in Mike proved to be well worth it. One day after the other dealer came up empty, Mike was working on a trade/swap with an out of town dealer who had our desired car. A tense 24 hours later, he confirmed not just that it existed (to my surprise), but that Fletcher's trade manager (Matt) had gotten the swap done.I went in to the dealership to start my paperwork, only to find Mike wasn't available. His colleague Brian stepped into get me started, and told me Mike had been dispatched personally to pickup the car from the other dealer and would be gone for much of the day. Brian got me up to John in Finance in no time and I was prepared to call my bank to complete financing. When I sat down expecting a whole rigmarole, John was ready for me to sign... DONE. Audi Financial had matched my very favorable bank rate and I was all set. In and out in around 2 hours (probably less in real time, but if I count my browsing the Audi catalogs in my down time, I guess I'd round up to 2 Hrs). Never before have I had such a painless experience buying a new vehicle.Beyond Mike's personal hustle and very casual approach that made me warm to him right away, I have to say that I was very impressed that they all served me so well as a team, and covered/supported each other at each step of the way. Made it seem so easy from my perspective, but I know it's not common, so it's worth saying it here. Thanks.

Rubes

24 de abr. de 2014

Lance was my sevice advisor in the suburbs when I had a different brand of car and was pleased to run into him at the Audi dealership. He goes out of his way to make sure you get exceptional service and treats your vehicle like it's his own. Truly an exceptional employee and one of the many reasons I love this dealership.

Jen

22 de abr. de 2014

I was all set in my mind to buy a CPO Allroad. Bill W. in sales reviewed their upcoming inventory and in the mean time 2 cars away from his desk was a 2014 Lava Grey Q5. I had looked at a 2013 Allroad at another dealership but they would not give me what I wanted for my trade in. Bill and I talked a little on Saturday about the numbers on the new Q5 and were able to make the numbers work on the new car and on the trade in. I found this 'negotiation process' really very easy and stress free. Bill was really easy going...not high pressure sales. I actually felt like Fletcher Jones wanted to earn my business back (bought a 2008 Eos, a 2004 TT, a 2002 A4). We made the deal on Monday and scheduled for delivery around 5pm. I was paying for a portion and had arranged financing for a portion (check in hand)...when meeting with John in finance he asked what rate I had...2.24%...he said with your credit, I can beat that....1.7%! Bill took a lot of time going through the car and how everything works. I was really incredibly pleased with the entire experience....I felt I was treated fairly and with respect and Bill followed through with everything.

Sponsority

16 de abr. de 2014

From the moment I drove into the service entrance I was greeted by enthusiastic, friendly, helpful personnel who acted as if I was the only customer in the service department despite the evidence of many cars. Will Gonzalez has been my service representative both times I've been to FJ. In fact, I specifically asked for him before making my most recent appointment. He is consistently responsive in all ways--phone, e-mail, text--and extremely helpful. Most recently, I asked him to prioritize a variety of recommended repairs, and he worked with me in away that gave me confidence I was doing the best for the vehicle's service at the right price. in addition, he arranged loaner vehicle on short notice. It was a new A4 and it was fantastic. I hated to give it up.I will be returning to Fletcher Jones to complete my repairs and look forward to the experience.Chris Thompson

ecmendozajr

15 de abr. de 2014

I had a very good experienced with the service department staff. Thank you for the help. Specially to Mr Tim. Thank you for the accommodation.

EricWolff5

15 de abr. de 2014

I took my Audi RS7 to Fletcher Jones Audi in Chicago for the 5000 mile inspection. As always, the experience was excellent, and my car was ready on time.

nicolaia

15 de abr. de 2014

The staff was very friendly as always, the service was done quickly (got the car back the same day) and they offered me a shuttle back to my place. During the service window they called me to give me status updates and also let me know added cost and asked if I wanted to proceed with the changes.Overall a great experience.

Dennis

15 de abr. de 2014

I always have a good experience at fletcher jones Audi. On my recent visit for a minor repair my service advisor was waiting for me when I drove through the door. He always greets me at the car. He gets me checked in and if I'm waiting I just go to the waiting area and sit back and relax. My service advisor keeps me abreast of the service of my vehicle. Then they always deliver my car back to me washed and cleaned. In my opinion Fletcher Jones is the best when it comes to a complete automobile experience.

piznot

14 de abr. de 2014

Very pleasant over all experience. Marc was extremely friendly, knowledgeable, and willing to work to fit my financial situation. Felt like a got a fair price. Oh and the car is phenomenal too!

Patty

11 de abr. de 2014

The glow-plug light (Diesel) went on while driving out of town. I called the 800 number for Audi help to see if it was a big deal or not. The very nice lady was concerned and tried to set up an appointment for me at a local Audi dealer on Saturday in Ann Arbor. No one was there - then she tired an Audi dealer in Farmington Hills - they had the voice mail thing going on and on and never answered calls either. I did reach FJ to make a Monday appointment! Fortunately the light went off and stayed off, so I drove it back to Chicago and went directly to Fletcher Jones on Monday. It's not a common problem, but FJ called the national repair techs for Audi and it was suggested to replace the fuel pump- which FJ did. So far, so good. Car came back spotless and working great. While it was in for repair, they had to rent a car from Enterprise - what a lousy car I got, but at least I had transportation. Couldn't wait to drive my Q5.

Pete & Lindsey Serrate

10 de abr. de 2014

The best and most attentive customer service of any dealer. Over the last 12 years we have purchased two Jetta's, a CC, an A4 and now a beautiful a sporty 4 door A3 Quattro 2.0T. Lainie Schwartz was wonderful to work with. I highly recommend FJ

bruce

10 de abr. de 2014

My service advisor just nailed it. Had a flat tire. Called FJ and they patched me through to road side service. I was notified when my car arrived at the facility by John. He got the tire replaced, and promptly called me to inform that it was completed. I asked him to have the car ready on my arrival and it was complete with a fresh wash. Don't think I even stopped moving from the time I entered the facility, to the time I drove my car out. Thats the way it should be. I still think my a3 is a terrible car, but FJ service came through again.

ronjaco

8 de abr. de 2014

Fletcher Jones Audi proved to be an excellent buying experience. Brandon Dunne was friendly, attentive and very knowledgeable. I purchased a certified pre-owned A4 I was quite happy with and at a fair price. There was no use of no high-pressure sales tactics that I have experienced in the past. I would recommend this dealership to others and I would return if I need another car.

FaizanKhan

7 de abr. de 2014

Bill Wierenga, this guy is my man , he hooked my up with great car , first i was skeptic about their way of working , but actually when i went in i realized how busy they are and they really do their job great ... i traveled all the way from Michigan to Chicago and yes i got my deal done my car was ready cleaned all fixed up just needed to sign the papers and make sure there is a done deal.If it wasn't Bill i might have bought something that is not even close to what bill hooked me up with loving my Audi A4 really happy , Thanks Bill for helping me out and taking of us while we were there . Faizan Khan

John F

4 de abr. de 2014

Everyone at Fletcher Jones made buying a certified pre-owned A4 a positive experience. Christopher Reid was responsive to my questions and requests and he's great guy to work with. It's clear their customer service attitude starts with Niko, the General Manager, and is shared by his entire staff. I have experience with several other Audi dealers in the Chicago area, and there is a clear difference in the level of service and commitment at Fletcher Jones.

12chelseA

3 de abr. de 2014

Lance Groff was my point of contact. Informative, helpful, all round good chap! An asset to Fletcher Jones. Completed all the work required on my car and offered helpful advice.

Paul

31 de mar. de 2014

Great dealership to work with on a regular basis. Very happy with my service rep Jon.

ChiGuy

29 de mar. de 2014

Ended up buying a brand new car here because of the experience. Joe G. Tim and the whole crew will do whatever it takes to make satisfied customers out of walk-ins. I just wish they would not put those gigantic dealer stickers on the loaners because it cheapens the Audi experience.

David Gore

29 de mar. de 2014

Great place. Service is spot on! Easy to get an appointment. Great service staff and wait area. Highly recommended

bencirrus

28 de mar. de 2014

When I asked friends and family who they would recommend for a new car purchase, Fletcher Jones Audi was a the top recommendation. I worked primarily with Joe G who was excellent, but everyone over there was nice and great to work with. Kudos to the Tim and his entire team for going above and beyond to take care of me while I was waiting for my car to arrive for a couple of weeks.

Fred

26 de mar. de 2014

I have taken my car in for service at Fletcher Jones Audi multiple times; most recently yesterday. Tim Mettille, Assistant Service Manager, is one of the nicest, kindest, most helpful professionals I have ever dealt with in the car business. Tim kept me updated as the work was completed, and my vehicle was ready earlier than he told me it would be. I also met with Charles Ellenson, Sales Manager, to discuss a new lease while I was waiting. He could not have been more helpful, patient and straight forward. He's also just a really nice human being. Great experience at Fletcher Jones; would definitely recommend!

wlpierce7

20 de mar. de 2014

This has to one of the best Audi dealers in the Country. This is the first time I brought my new car in for service (after buying it here) and the service was as great as when I had my other car serviced here for 4 years. The employees are always attentive and very knowlegible about my vehicle. The place as an up to the minute feel so you believe you are getting state of the art service. I can't see currently how buying a car or getting a car serviced can be any better.

Bridget

20 de mar. de 2014

Shockingly horrible impression. I walked in wanting to lease a car, walked out insulted. I guess they do not take women seriously. They treated me as if I was invisible. I guess I will have to leave my neighborhood to lease my new Audi!

DR GEORGE W LANE SR

20 de mar. de 2014

EVERY EMPLOYEE I ENCOUNTERED WAS VERY PROFESSIONAL AND POLITE. THE CUSTOMER SERVICE AT FLETCHER-JONES REALLY PUTS THE CUSTOMER FIRST. WE DRIVE FROM PEORIA TO HAVE OUR A6 SERVICED IN CHICAGO,THAT'S HOW IMPRESSED I AM

nancyouvrard

19 de mar. de 2014

I brought my Audi TT to get serviced, and William Gonzalez couldn't have been more accommodating. He greeted me with a smile and assured me that the dealership would take excellent care of my car. I immediately felt I left my car in very capable hands.

ayanabush416

19 de mar. de 2014

The dealer provided great service. The employees were very polite and helpful. The main concern here were their customers. I will be back and will refer a friend

Linda and Jeff

19 de mar. de 2014

Tony gives good service and does his job well by getting my car repaired within the scheduled time. Thanks very much.

nickdotvr

18 de mar. de 2014

Tim is super-punctual, friendly, helpful and makes sure that everything is right before you leave the dealership. He has helped me out multiple times and left me a happy customer every time.

audigirlchitown

18 de mar. de 2014

Attempted to schedule on a specific date with the dealer where I bought the car but was unable to get an appointment. Fletcher Jones was able to get me in when I wanted and finished the service by the time promised. The car was nice and clean too. The service department was very good about communication.

Femi Adeagbo

17 de mar. de 2014

I have been a long time customer of Fletcher Jones and Mr. James Dudczyk has been one of many reasons why I would highly recommend my friends to Fletcher Jones for their Audi services or if they are thinking of purchasing a new one. The level professionalism and customers care of Mr. Dudczyk is impeccable. Because of Mr. Dudczyk, my wife traded in her 2012 volkswagen passat for an A4 after she sees the type of services that I received whenever I brought in my A6 for service. Your facilities are among the best within the Chicago metropolitan area and all of your staffs are very cordial and pay attention to details. I will without any reservation recommend Fletcher Jones to anybody for their automobile needs and services. Sincerely, Femi Adeagbo

Jlole

16 de mar. de 2014

William was great. He was very informed in regards to my car and he kept me informed as to progress throughout the day. I would recommend FJ to anyone looking for quality service and knowledgable reps.

Jessica

16 de mar. de 2014

Tim Metille in the service department is always exceptional and is so pleasant to work with. I had recently had a baby and he offered to have the car delivered to the house so I wouldn't have to leave the house with an infant. Christopher Reid helped us with picking a Q5 and gave us very honey and helpful insight that we will be using for our next purchase of an Audi!

andypates

15 de mar. de 2014

Tony Prusak is the best. He is always very friendly, helpful and professional. I really like FJ Service department. I would definitely buy another Audi from FJ.

MarkNobriga

14 de mar. de 2014

Danny was great with working together to find the perfect car for me. He was attentive and always kept me informed on what was happening and what the next step would be. The result was a very happy customer, me.Mark

Jonathan

14 de mar. de 2014

timely, and easy to review proposed maintenance before work completed

rotokim

13 de mar. de 2014

Tim has been my service advisor for almost a year, since I moved to Chicago. He is timely and meticulous in his work, and he always does what he says he's going to do. He's also always receptive to questions about my service, even though I know he's working with several customers who are also asking for his time. In addition, the team at Fletcher Jones is unwaveringly courteous and professional. I am always impressed, and am always assured that I made the right choice when I purchased Audis for me and my family.Thanks for the outstanding service.

stauber

13 de mar. de 2014

The experience was excellent. From the car porter on. I purchased my car from an out of state dealer and expected that would be an issue with service level but was wrong. My service agent, Lance Goff, even researched and discovered my car was covered by a policy purchased by the previous over, very pleasant surprise as I expected to pay for the service. Lance's attention to detail and follow up exceed my expectation.

Bob---2002 All Road

13 de mar. de 2014

Adam was just great. He has helped me several times over the past few years and the repairs were done as promised and the car was ready when indicated. I like my car very much and would like to keep it as close to new for as long as possible, and Adam has been a great help.

MPM

13 de mar. de 2014

I did a lot of research in preparing to buy my new Q5 and was really pleased with my experience. Nick Marcheschi was a no nonsense, straight shooter who walked me through the process, advocated for the best trade-in and found me the car I was looking for without extras. The dealership really stands out when comparing it to those of other AUDI dealerships in the area. I would definitely buy from them again.

Gregg

13 de mar. de 2014

If you need your Audi serviced, I would highly recommend Fletcher Jones and request Tim Mettille. Tim is honest and very responsive. Tim is one of the reasons I continue to visit FJ Service Center.

lifechoice

23 de dic. de 2013

WONDERFUL EXPERIENCE AT FLETCHER JONES...NO HASSLE PROFESSIONAL AND PLEASANT ....PROCESS WAS REASONABLY QUICK NOTHING TOO TIRING...AND MY CAR IS ABSOLUTELY GORGEOUS AND WHAT I WANTED....THANK YOU GUYS

Marcella J.

23 de dic. de 2013

I LOVE MY NEW CAR...I PURCHASED ON DEC 21ST 2013...I HAVEN'T HAD A NEW CAR IN MORE THAN 10YRS.IHAD BEEN LOOKING FOR MORE THAN 1.5YRS .MY AVALON HAS 208K MILES...IT WAS TIME!!! ...I WAS ON MY WAY TO BUY A LEXUS RX350 BUT DECIDED TO STOP IN AT FLETCHER JONES AND TAKE A LOOK AT THE A6 ...AND BOUGHT A 2011 A6 PRESTIGE....THIS CAR HAS EVERYTHING!!!!..WHAT A TOY!!!...BRETT AND NICK MADE MY VISIT PLEASANT....FUN....AND FAIRLY QUICK....NO OBNOXIOUS QUESTIONS....HASSEL FREE...I HAD READ BAD REVIEWS BEFORE MY VISIT AND THE HESITATION WAS THERE...BUT I AM GLAD I DECIDED TO GO AND JUDGE FOR MYSELF...THANK YOU GUYS FOR SUCH A SMOOTH TRANSITION..AND IF ANYONE READS THIS REVIEW LET THEM KNOW I RECOMMENDED YOU SO TO GET THE REFERRAL FEE ...(LOL)

MarkProulx

17 de dic. de 2013

By far the absolute worst car buying experience of my life. I have been working on, restoring, building, customizing, cars since I was 15 years of age. The management is rude and dishonest... anything for a dime would be the phrase. If you are a car enthusiast or an Audi fan, stay clear of this dealership.

Dissappointed Audi fan.

17 de dic. de 2013

By far the absolute worst car buying experience of my life. I have been working on, restoring, building, customizing, cars since I was 15 years of age. The management is rude and dishonest... anything for a dime would be the phrase. If you are a car enthusiast or an Audi fan, stay clear of this dealership.

DarrenDiones

27 de nov. de 2013

I bought a CPO 2011 Audi S4 in November 2013 all the way from the state of Virginia. My car purchasing experience with Matthew Bogdan at Fletcher Jones Audi was the best I've ever had. At the time, I was deployed overseas, but from the start, Matthew worked with me from long distance with quick responses to my numerous questions. Their pre-owned prices are unmatched. He cut me the best deal in the country as I was searching nationwide for my car. I was personally welcomed at the airport by Matthew and he immediately displayed his professionalism. After arriving at the dealership, I was out of there within 2 hours because he knew I was in hurry to get on the road. He got me the best finance rate (beat my credit union) and even coordinated my home state (Virginia) taxes and DMV registration fees. Matthews honesty, extensive Audi knowledge, and hard working attitude will definitely bring me back when I'm ready to buy another car.

Audi Obsession

6 de nov. de 2013

Response was quick but not an eager sell. Didn't feel like they really wanted to help out.

Ankuragrawal

2 de nov. de 2013

Bought the car 2 months ago and was supposed to get my number plates in 2 weeks still no news and they don't even bother to return my calls or emails

Jeff R

29 de oct. de 2013

I used cars.com to contact them about a 2003 Tbird, but they did not get back to me.

aimeer

23 de oct. de 2013

Brian Owen rocks!! Totally recommend him to everyone. He was honest and up front. This was not a typical used car purchasing situation. Job well done!

Rubes

25 de sep. de 2013

By the far the best service I've ever had from the dealership...Charles is always great to work with and the staff their makes the drive from the far sw suburbs worth it! This is our second audi from this dealership and Charles in less than a year...If you ever have any questions, even something small like changing the settings on your radio Charles is always more than happy to help and is an expert on all the gadgets so you don't feel overwhelmed.

esh85

29 de ago. de 2013

Worst customer experience ever! Sales managers engage in shady, unprofessional and unethical business practices. On August 29 2013, I scheduled a 2pm appointment to test drive a 2009 Nissan GTR that was listed for sale. I traveled from Milwaukee to Chicago, and when I arrived I was met by the sales representative who I scheduled the appointment with. We went on the test drive, and when we returned were met by another customer asking how the drive was and then the other customer told us that he just purchased the car. The sales representative and I went to speak with the sales manager Joe Benne, and when asked why the car was sold from under me while I was on the test drive, Joe just shrugged his shoulders and did not even get up out of his desk to listen to the problem and gave theimpression that he did not want to address the issue hoping that it would go away. He was more concerned about making asale than the fact that there was a scheduled appointment going on that would have resulted in a sale. After talking to himfurther, the only responses I got were that there was no guarantee that I was going to show up for the appointment, eventhough I did show up and he didn't even think of picking up a phone to call me, and that because I had a trade in maybe Icouldn't afford it. I proceeded to show him the loan information I had from USAA to purchase the vehicle and told him that itwas disappointing on the way he handled the situation. I got my car back from being inspected and left. I will neverpurchase a vehicle from this business and will be sure everyone I know never does either.

DiscerningCustomer

28 de jul. de 2013

Matthew provides the highest quality experience. He is affable, professional, highly-responsive, knowledgable, patient, hard-working, and thorough. Matthew treated me with courtesy and attention from the moment we met, that is, well before he knew I would purchase a vehicle from him. His love for Audi vehicles and respect for the customer are apparent in every interaction with him. I highly recommend Matthew Bogdan and Fletcher Jones Audi.

dalvo29

23 de jul. de 2013

i bought a used car at fletcher jones audi,the customer service was awesome, my buying process was good and the facilities was great, my salesmen charles made eveything real easy and was very attentive and not pushy at all, i would recommend this dealer to a friend

Chitown88

9 de jul. de 2013

This is literally the worst dealership I have ever had the misfortune to come across. I experienced both the sales and service side. I saw a car online that I was very interested in, a non-audi, used car hat Brian the sales guy had no issue telling me was not as profitable or as worth their time as new audi's were and therefore they had to have a decision within a day or two. The car was not inspected properly before purchasing it and was in the service department within 2 days of me driving it off the lot. Once there, it took them 10 DAYS to fix an air conditioning problem, which they refused to pay for even though it should have been fixed before I left with the car. Finally, they submitted it under warranty and said they'd cover the $100. When I went to pick up the car 10 days later, they told me I'd be responsible for the $100 deductible (that they'd already promised to cover). After this AC issue popped up, I had the hardest time getting anyone to respond to me at all from the service department, let alone give me a timeline on the repair. I also requested the required by law inspection report that I have yet to see/receive. Then, they "politely" offered me a loaner after 5 days of having my car. The loaner happened to get a flat within a couple days of me driving it. They told me to call audi support and it would "all be covered". However, I just noticed a charge from Fletcher Joans on my credit card for $264....no authorization ever took place for the charge. They are deceitful, money hungry jerks. I will never, ever deal with them again and will certainly be reporting them to the BBB. I would give zero stars if possible.

Shan04

21 de may. de 2013

I must start off by saying this was the best experience that I have ever had in purchasing a new car. Tim the sales manager gave me the absolute best deal possible and made the numbers crunching painless. This is my second vehicle from Matthew and Tim what keeps me as a customer is the knowledge, professionalism, and courteousness of Matthew and Tim . Matthew took me to their storage lot to see the cars as well as coming to my office to have the papers signed. Tim the sales manager was extremely efficient. I did not have to sit around and wait. Even though they were busy everyone took care of my needs and were not distracted with other customers or other deals. It was the quickest turn around time to get the new car that I have every experienced. I will be sure to come back for another vehicle!

becky6411

13 de may. de 2013

After the warranty on my Mini Cooper was up, we stopped into Fletcher Jones Audi near closing time on a Saturday to check out their A3's and 4's. We were promptly greeted by Brandon Dunne after we requested to talk with a sales person. He couldn't have been any better to us. He answered all of our immediate questions about the two model types and then suggested we hop into an A4 for a test drive. Throughout the ride, he helped point out different features and addressed our questions as they arose. Needless to say, we fell in love with the test car and took our conversation back inside to look at their A4 inventory. We settled on a particular A4 Prestige, which they brought over to us from a different lot, even after closing time. We finalized my trade-in and deal very quickly (they offered us the same trade-in price as Mini did) and we were out the door in the new car. We felt like Brandon was just as excited for us as if he were buying his own car. To allow both of us to part ways for the weekend, we set time to return on Monday for him to give us a thorough rundown of the various features. In between, he e-mailed a variety of videos on how the A4 works. He kindly sat with me that Monday after the fact to walk me through every single detail of the car, as well as its manuals. Brandon made our experience a wonderful one and I would recommend him to any future Audi shoppers. I read some of the comments here about the costs for services and I had to wonder if this was the first time anyone had ever had their luxury vehicle serviced? This is what it costs to own and maintain a premium vehicle. They do offer a program called Audi Care, which helps to cover service. (This may appeal to BMW buyers who are used to worry-free maintenance.)

ToddMarcukaitis

7 de may. de 2013

I often do not take the time to write reviews online, however, I have been using them more and more and have found them very helpful. When I came across a few of the reviews of Fletcher Jones, I was a bit unsure of what to expect. When I spend 60,000+ on a new car, I expect top-notch service. I recently purchased an A7 from FJ, and couldn't be happier. I found the car online, traded a few emails back and forth, and went in the next day and purchased the car. (I had already done quite a bit of research, and knew this was the car I wanted.) The online salesperson, Mandi, and the salesperson I dealt with in the store, Doug, were both great. They answered all my questions, and were a pleasure to do business with. (The finance guy was a bit of a jerk, though, but not bad enough to tarnish my experience.) They could not find one of thee two keys on the day I purchased the vehicle, but Doug found it the next day and overnighted it to me. Great service! Overall, a great experience, and couldn't be happier. I have had the car just two weeks, and I am loving every minute of it.

Amyh

11 de abr. de 2013

I just came home with my new A4 today. Matthew Bogdan was such a nice person to do business with. Very attentive and patient, as I had a lot of questions. Overall a great experience, and Matthew made the whole process easy and pleasant.

Crescenc

4 de abr. de 2013

I visited Fletcher Jones to lease a new AudiQ5. I said I was interested in test driving, and, after testing my auto-knowledge Paul informed me that it would be $800 to lease. When I informed him I could lease a Mercedes or Rover for a similar price - and that I had received a lower quote at a dealership in MI - Paul informed me that most people lease from those companies instead. Whereupon, after no test drive, he walked away to speak to the receptionist. Luckily the gentleman at Grossinger on Dayton were much friendlier & helpful - and I am now leasing a new Cadilac. Thank you Paul & his manager at Fletcher Audi for showing me that sleezy car salesmen still exist. Absolute worst customer experience; I have never taken time out of my day to write a negative review.

IU girl

1 de abr. de 2013

I really enjoyed my salesman Brian. He was attentive, easy going, provided great follow up and was very easy to deal with. However, their "company policy" of doing a hard credit check on you even when you do not need financing (including paying cash) borders on illegal. I received two different answers as to why they would look at my credit when I came to purchase the car with checks in hand. They were willing to walk away from the sale when I said they could not do the credit check. After I offered 3-4 other options they said if I brought a cashier's check instead of a personal check they would forgo the credit check. Like a credit check is going to show my checking account balance. It's information they have no right to have if I am not financing with them. They were flexible and accommodated my ever changing schedule, but when I went to finalize the sale and my salesman wasn't there, everyone else had air of snootiness to them while assisting me. Finally, the battery was dead when I went to start the car and leave with it.

MD30S

12 de mar. de 2013

Overall a really great experience at Fletcher Jones Audi. Came in on a Saturday to test drive a pre-owned (non-Audi) car. I had called ahead and they had the car waiting when I got there. Car was in mint condition and very reasonably priced from the get go. Negotiating and final transaction was easy as everyone was friendly, helpful, and responsive. Never felt pressured to buy anything different than what I wanted. Would recommend this place based on my personal experience, though realize that others have not been so lucky.

FredN

27 de feb. de 2013

Matthew Bogdan is the epitome of a classy, informed salesman. He made the experience at Fletcher Jones Audi spectacular! Matthew is extremely knowledgeable, and kept me very well informed of the status of my special order without my ever having to prod him for details. Delivery was very smooth. Contact FJ Audi if you are looking for the best luxury nameplate car buying experience.

audicrs

23 de ene. de 2013

I visited Fletcher Jones on a number of occasions with my old car. I felt that they consistently pushed for expensive repairs that were of dubious necessity and very highly priced. As a result, I recently purchased my new car from Schaumburg Audi. I have been delighted with their service thus far.

seeknsun

18 de dic. de 2012

Awesome experience. Tim was very professional and made my wait a painless experience. I was able to get an appointment without a problem. I would recommend this dealer!

Megadeath

10 de dic. de 2012

I used Fletcher Jones for service. Their staff is always very friendly - from the greeter at the door to the men and women who work in the service department. I felt they were very professional and seemed to care about the quality of work and how quickly it's completed. The location is a little difficult to get in and out of but this is understandable for the city. I would recommend Fletcher for other Audi owners in the area.

JoyRide

7 de nov. de 2012

I recently purchased a used vehicle from Fletcher Jones Audi. During the negotiation process, the salesman was very helpful and supplied more pics and info when requested. He followed up on phone calls and questions and all was good until the purchase was complete. I had two very basic questions about the vehicle a day after we got home, so I emailed the salesman, but he never responded to my email. I also had a question about the financing, so I emailed the finance guy we dealt with, again with a very basic question...never heard back from him either. In addition, I had a trade-in and although they gave me a trade-in price w/o seeing it, I was also lead to believe that they would probably be able to increase that price (possibly up to $500) once they saw the vehicle if it was in good condition. The vehicle was in excellent condition, but they only offered me $100 more, because we drove so far to get there. When I started to question the low amount, the salesman jumped right in and said he would take the $100 and add it to his commission...in a half joking way, but it was also like we should be happy with the bone they were throwing.

Sheadog

22 de sep. de 2012

So I requested quotes from 5 dealers for a new Q5. Fletcher Jones was the most responsive when dealing with an Internet customer. My contact, Mandi, was willing to share what they had on their lot and what she could order for me. The other dealers were very vague and wanted me to come in before they would share what inventory they had. And every piece from trade in to financing to getting a loaner car while mine was prepped was easy. I will definitely use these guys again. And I LOVE the car.

johnb1

13 de ago. de 2012

Overall a very good experience. The car was much nicer than expected. Slaes staff was great. Thank you Fletcher Jones.

JillianTonyAudi

13 de feb. de 2012

Tony was one of the best I've ever worked with- professional, informative, credible, you name it. I'm extremely happy with my decision and wouldn't have wanted to work with anyone else. Alisa rocked it too!

ush27

5 de feb. de 2012

Our experience with Fletcher Jones was awesome! Every interaction via phone, email and in person was professional, yet comfortable. This is a high-end dealership that makes you feel warm and welcome. We had the pleasure of working with Tony Basich who was fun, personable, knew his cars and was not pushy or salesy at all. He gets five stars! The used vehicle we saw online was just as he described... "a 43,000 mile car that looks brand new" - which made the 2.5 hour drive to downtown Chicago worth every penny. They really take care of the used cars they sell unlike other dealerships we visited. I would definitely buy from FJ's and Tony again!

Tom32

10 de dic. de 2011

I've probably bought a couple of dozen card in my life including acting on behalf of friends who know that I know how to deal with dealers. My experience with Fletcher Jones Audi was fantastic. We discussed the Audi A6 I was interested in over the phone, I came to see the car (clean, staged and as perfect as described) and we consummated a fair (terrific!) deal in under 10 minutes (including my trade-in). I was out the door, with the entire transaction completed in under an hour!!! Knowledgable, professional, efficient AND nice !!! Fletcher Jones Audi is redefining the dealer experience!

tstat

10 de nov. de 2011

I worked with the Internet Sales team at FJ and they were outstanding in every regard. Our communications via email were extraordinarily clear and responsive. The car in question was clean, well prepared, beautifully staged inside, and ready to go. Our price "negotiation" went very smoothly and far quicker than any time I've ever bought a car (easily I've purchased a dozen cars from dealers over the years and it's always difficult and time consuming - on purpose). And, when we agreed on a price, I was literally out the door in 30 minutes - unheard of these days.I would highly recommend Fletcher Jones as a dealer and Mandi, Charles and Joe as key people to deal with. They were professional, fair, responsive AND they have great coffee and a beautiful showroom.

mlpunderwood

2 de abr. de 2011

I purchased a used vehicle from this dealer. 33 days later the brakes went out. I contacted the dealer for assistance with the cost of the repairs and no one will return my calls. DO NOT purchase a vehicle from these people. They do not care about you after they have your money. They DO NOT stand by the vehicles they sell. Buy from someone else!!!

Rwalpert

24 de feb. de 2011

The dealership itself is beautiful and extremely clean. Mr. Panes and ms Walpert saw that I was well taken care of. My car is to be delivered right on time.I was thrilled with the attentiveness. They took their time explaining all of the options that were available. I test drove a car as well.

MKP

13 de ene. de 2011

Nick listened to me gripe about my bad experience with another Chicago area Audi dealer. It seemed he actually listened to my needs and put together a plan to help expeditiously. He was able to locate a car from the same inventory all Audi dealers have access to, and the other dealer apparently could not locate the same car. He was able to expedite a dealer trade and get the car to the dealership in right about or under 4 days from our initial conversation. My only reason for dropping the overall experience and customer service from great to good was the fact that we didn't get the all-weather trunk liner with our all-weather mats I thought that was a package deal since that is the way it is listed on the options on our buying service website. Honestly, I haven't asked about it yet. Once I get a chance to work with them on that, I can go edit the ratings to all Great.

mk

13 de jul. de 2009

I've had bad experiences with other dealers before, but this was a very smooth, simple, and relaxed sale. The salesperson that I dealt with was Dan Flood, who was friendly and easy to work with. The car and the service were first-rate. I love my car. Highly recommended.

e36power

7 de dic. de 2007

They stole from my car money and sunglasses. When i brought it up as i was leaving they said call back tomorrow. When i called back they said i should of brought it up before i left. In the end They and Audi said i am out of luck. Go to Schaumberg they will treat you right.

lakeman001

15 de nov. de 2004

Falsely advertised that the car was Audi Certified when it wasn't according to AudiUSA. Big mess up on their part about sales tax since I purchased the car out of state - submitted to a collection agency after contacting me for the first time about the situation. My car still isn't legally registered in Ohio because of their screw up - even after 4 months. Stay far away from this disfunctional/high employee turnover business.