Kimiko Holmes

23 de sep. de 2021

Dashboard lights would come on however my car wouldn't completely turn over to start. When I got my car towed to the dealership I was told by Sammy I needed a new alternator. He also stated I needed a new battery because the alternator burned it out. I advised Sammy I had an alternator put in 3 years ago at an Acura dealership in Charlotte. He advised me that it was in fact uncommon however couldn't provide any insight on what would cause it to be replaced so soon. I was quoted over $1000 for repairs. Something didn't seem right so I decided against getting my vehicle repaired. I got a second opinion on my vehicle, turns out my alternator is just fine. I just needed a new battery. Be aware!

Shainna Ebison

8 de oct. de 2021

I bought my Acura here a year ago. I liked this place. However today, my husband and I took our Acura here to get an OIL CHANGE. Made the appointment for an oil change, no other services were requested or mentioned. An hour or so later my husband gets a call (I am in the room) from Flow Acura that our car was ready to be picked up. He asked how much the cost was and was told $103 and some change..... WHAT??! For an oil change?? Nah. So he asks "this was the price for just an oil change??" The man on the other end goes, "yeah.." and when I asked my husband to request an itemized receipt, the rep THEN continues, "this is for an oil and filter change and a tire rotation"... Well we never requested a tire rotation, nor was that mentioned to us, and we were also not called to see if we even wanted that done. So my husband asks "ok so was that tire rotation included in the price of the oil change??" The rep says no it was another $30 dollars. So at this point my husband is like "we were never called to ask if we wanted that, it should've only been an oil change so why are we being charged for services we didn't request" to which the rep says (verbatim) "I'm not gonna argue with you, I'll take care of it, and send you a revised receipt". You're damn right cause we're not paying for it!! We would not have been mad, had they called to confirm if we even wanted that done and THEN charged it.. OR if it was done free of charge as a courtesy but neither of those was the case. Had we not asked, he would've snuck that charge in without mentioning it at all. I find this extremely sneaky and deceitful. We probably will no longer go here, as they are NOT trustworthy and try to sneak in extra charges for services their customers did NOT request. Pretty appalled by this.

Robin K. Brickey

1 de ago. de 2021

Fast service, very helpful, answered questions about what needed to be done and what could wait. Gave me a list of issues that needed to be taken care of but could wait until budgeted. Very friendly, and to top it off, reasonably priced.

Bill Titus

28 de jul. de 2021

The people at Flow were courteous and pleasant. They kept me informed on how the services were going and let me know of recommended services. Also, the 70s- 80s music was outstanding.

John Opperman

12 de sep. de 2021

I've been buying cars for 45 years, and this the best experience I've had with only one Honda dealer in Cedar Falls IA coming close. I live just over an hour away and gave Flow Acura a call about a 2021Acura RDX. I talked to Jess and Stacy I believe before being passed on to Brad. Brad was able to give me the quote I asked for in a timely manner and it was reasonable considering current lack of inventory in the automotive business. Brad was also able to offer a better loan rate then the 2% my credit union was offering. All and all I dealt with Brad by phone and internet to seal the deal. Brad even offered to deliver the car to me which was a relief to my wife because she didn't have to make an hour plus trip to pick up the car. Also like to thank Mark, John, Randy,and Mike for assisting in the transaction. I would definitely do business with this dealership again! Oh and my wife loves driving the RDX.