Alli

18 de oct. de 2015

Frankie Howell was absolutely wonderful to work with during my auto purchase. She was not only professional and kind, but very knowledgable about the auto industry. I look forward to buying my cars from Frankie in the future. I will recommend everyone I know to visit her at Flow Honda!

Lori

22 de ago. de 2015

Just bought a new Subaru Outback after having my 03 Outback totaled by a careless driver. The process of choosing, financing and actually picking up the car was made so much easier by Dave Hutton, our Sales rep. He answered all of our questions without once being pushy or condescending. He also found us the car we wanted and needed very quickly. Dave took a great deal of time to be sure we knew how to safely and comfortably drive our new Outback, even letting us take turns driving it as he explained the features. We have done business with Flow Subaru for a number of years, and have never been disappointed. The staff is courteous, conscientious, and friendly throughout the dealership.

Dave

1 de ago. de 2015

Richard Beeryhill was our sales consultiant who, once again, went all out to help us in this purchase....we had bought a new GTI from him at Flow in January and when we needed a new Passat Richard rose to the occasion! I have been buying cars for over 40 years so I know good service when I see it now! Richard and Flow are as good as it gets! What more can I say!/

JerryB

25 de jul. de 2015

Edwin at flow made it easy to buy a new car. Not pushy which is number one detail for me. He was enthusiastic and believed in the car he was selling. He let the car sell itself. This is my first new car from flow but the third in a row from them. Nice and professional. The manager was easy to work with and the whole process took very little time. Thank you.

Dewayne O'Steen

30 de jun. de 2015

I was extremely impressed with Traci's knowledge of the VW line of automobiles. I visited several other dealerships and met some really nice sales reps. The main reasons I'm going to purchase from Traci centered around her customer service skills and how comfortable she made me feel throughout the entire process. She was honest and upfront with all the details that made the experience a very positive one. I would encourage anyone looking to purchase from FLOW to reach out to her for a delightful car buying experience.

Traci Hitchcock & Nick Boggs

29 de jun. de 2015

I purchased a 2015 VW Passat TDI SE on Saturday, June 20, 2015. I must say this was the best buying experience I have ever had. Traci Hitchcock was my sale rep. and she was so knowledgeable about my needs & wants. I felt like I had know her forever , even though I had never meet her before. I was upfront with her letting her know this was going to be a major purchase for me and that I had been looking for a good while for a vehicle that would be dependable and also comfortable for me and she was not pushy at all, she totally understood where I was coming from. I will say that if I ever buy another car I would definitely buy it from Tracie. I must also say that Mr. Nick Boggs was also very willing to work with me too and getting all the coverage's and my payment to what I would feel comfortable with. I absolutely loved my experience buying my vehicle. Thank you again, Regina Beck p.s. Traci keep up the good work, you are one of the sweetest ladies I have ever dealt with on making a major purchase. : )

Elizabeth J

5 de jun. de 2015

I stop by to look at a VW and My experience was so Amazing Traci Hitchcox approach me and she made me Feel so welcome and she was knowledgeable of the Volkswagen I was interested in. I'm looking forward to returning and doing business with Traci Hitchcox at Flow Motors VW Elizabeth J

Denise

29 de may. de 2015

A couple days ago I purchased a new 2015 VW Golf SE GTI. Edwin was my salesperson and he was wonderful! He knew the Golf GTI extremely well and spent around 45 mins. explaining the model's features. He showed professionalism at all times & we never felt pressured into a sale. It was easy to see he was comfortable talking to us & he made us feel comfortable. On a side note I absolutely LOVE my GTI; fun, peppy & cool. I will for sure recommend this dealership for car shopping and Edwin would be your guy to see!

Brandi

17 de ago. de 2014

Terrible customer service. My 2012 Audi has two holes in the floorboard. My high heel shoe went completely through the fiberglass. I was advised by manager Melissa that the Audi rep named Joe needed to see the damage. He travels to Winston Salem every 30-60 days. The dealership took pictures but this is not enough. I have clients in my car on a daily basis and the damage looks terrible. I called the Audi General Manager Alex twice but he has not returned my call. Prior to purchasing the Audi I purchased two new automobiles from Flow Lexus. They had superior customer service. I would not have to wait on a unknown date to have my vehicle looked at by someone that only comes to town every couple of months. The worst part is that my calls to the GM have been ignored. This will be the last Audi I own.

kariebabi

11 de ago. de 2014

I purchased a 2011 CRV at this dealership at the start of this year, and it took 5 1/2 hours at the dealership to do the paperwork and get off the lot with my car. I recently took it in for the first oil change (though my car had only been driven 1000 miles- as I was getting ready for a long trip)- on a Sunday night and did the night time drop off, filling out the form with what I wanted done ( oil and filter change, oil additive program, if they had one, wash and wax, apply headlight covers, and repair back seat headrest that the dealership had broken on a prior visit to find out how to remove the headrest for doggie seat covers I had ordered). On the form, I specified that I wanted price quotes, but I was never called. They had my car from Sunday night through Wednesday near closing time. When I arrived to pick up my car, there was one man in the repair shop and no other customers present. When he finished whatever he was doing, he asked what name and who had worked on my vehicle, and I told him, and it took nearly twenty minutes for him and another man to find my car. My paperwork had another person's name on it- another local resident's name, but it was my bill. My headlight covers were not put on properly and had bubbles under them, meaning they are ruined and need replacing. Worse yet, I was charged $110 dollars to put them on. The $89 car wash/wax was shoddy as my wheels were filthy. No one was there to talk to about my paperwork's being messed up or the botched detail or headlights, so I called both the man who did the detail and the service director over the next couple of days and left messages to each to please call me. No one ever has.I went to the website online to find the contact area and wrote there, too, but I have never received a response. I do not intend to continue to get service at this dealership and hope to find the one on the north side of town more caring toward their customers.

Glenn

5 de oct. de 2013

We'd been looking for a car for our son who has a physical disability, do car shopping takes on some added complexity. We found the TSX Wagon, and tried to buy one here in Cary, but the dealers were asking above market prices for them. We found a perfect wagon online, emailed them through Cars.com and had a phone call back in minutes from a "customer advocate." We scheduled an appt for a few days later, drove over, drove the car and it was everything that was claimed. They even threw in a rubber mat for the back and gave us a way better price than dealers in the Triangle. And we were treated wonderfully by the staff. No pressure and no silliness. Special thanks to Mark Close!

motorist

31 de ago. de 2013

The salesperson at Flow Subaru was very accomodating during the sale. However the service department is completely dysfunctional. They failed to book loaners during warranty repairs and even failed to book appointments. They failed to complete all requested repairs during a visit, resulting in return visits. They failed to test and verify attempted repairs had been successful, also resulting in return visits. They would not put a serious effort into diagnosing and troubleshooting an intermittent, recurring defect because they could not "duplicate the concern". And when I was at the end of my rope with the defects and the service department, that salesperson who was so engaged during the sale would not serve as an advocate to reach a responsible resolution. Please do yourself a favor and take your business elsewhere.

Copperhead81

9 de ene. de 2013

I bought my car at an out of town dealership but chose Flow VW of Winston-Salem to do all of the service form day one. The staff, particularly Andy, was condescending and argumentative at every turn. Early on we had issues with a water leak in the vehicle, which he assured us had been taken care of. When I returned to pick up the car, the headliner was still stained from the water. He proceeded to argue with me that there was no stain when there clearly was. On other occasions, I would take my Tiguan for regularly scheduled maintenance and the staff would ask me what was due on my car for this mile service. They claimed that because it was a newer vehicle they really had not had much experience with servicing them and therefore, didn't know what to do. They changed my spark plugs at the wrong service and expected me to absorb the cost of getting the car back on schedule. When the car had an $1100 break down at 62k miles, the service department said that it was to be expected for things to break at 60k miles...funny, the salesmen don't share this information with you when you buy a VW! Needless to say, I am getting rid of this headache and I will NEVER own another VW!