James Dennis

17 de nov. de 2015

My car buying experience was outstanding!!! From start to finish everyone in the whole dealership was friendly,helpful and very professional!!I would recommend this dealership to everyone!!When I buy another car, it will be from Folsom Buick,GMC!!!Do yourself a favor and go see the nice people at Folsom for a great car buying experience!! Sincerely, James Dennis

Rosalie Miszkiel

13 de nov. de 2015

I am always pleased with the service I receive. Everyone is attentive and very professional. Thank you.

Joan Grootveld

8 de nov. de 2015

When I noticed the change oil indicator was lighted on my dashboard, I called Folsom Buick GMC and was given an appointment for the following day at the time I needed. The dealership always services my car professionally and quickly, and I was even asked if I needed a ride home in case I did not want to wait for the service to be performed. My car was ready as promised, and I would highly recommend Folsom Buick GMC to my friends, relatives, and neighbors.

Kelvin Jackson

6 de nov. de 2015

My experience started with a follow-up call from Tanisha, who was VERY friendly and comforting on the phone. When I arrived at the dealership, she introduced me to Steve. I must say that Steve was the absolute BEST car salesman I've ever dealt with. He asked me some basic questions rather than allowing me to view vehicles that were clearly out of my budget, and walked me right over to the GMC Terrain that he felt was a very viable vehicle to go with; not only for my budget but also for accommodating that size of my HUGE 12-year old son! Steve "listened" to my needs and started me on the right path immediately. After test driving the Terrain, he assured me that he really feels he could do a deal with me. Although I was apprehensive about completing yet another credit application (I'd filled out quite a bit during the previous 30 days searching for the right vehicle for my wife), he was very patient and non-intrusive with me. I was going to go home and think about it because I didn't think I'd qualify for a deal, yet alone a LEASE after applying so many times already. Because of his calm "non-pushy" nature, I decided to give it a try. Low and behold, I was approved... not too far out of my budget. Everyone else I spoke with (I don't remember their names) were also very friendly and laid back. They were also cracking jokes towards each other, which let me know that they all enjoyed working there. That is HUGE for people like myself and my wife. She's VERY happy with the Terrain, and I'm VERY happy to be done with searching for her a new vehicle! Thanks so much for working with us and "listening" to my needs.

Steven Coppin

2 de nov. de 2015

great experience I would recommend this dealership to anyone loved dealing with the sales people

Sharon Pecinovsky

30 de oct. de 2015

They were very helpful,I was able get the car I wanted

Linda Lohman

26 de oct. de 2015

My experienced technician alerted me to problems covered under warranty. What a sweetheart! I had a coupon for the oil change and it was all done on time. Could not possibly be happier.

Philip Gisler

23 de oct. de 2015

Saturday afternoon transmission problem went in diagnosed as needing repair. Service manager looked up on line and found that GM would fix and provide rental car. Home with rental about 45 minutes later

Rebecca Chiesa

17 de oct. de 2015

Thank you for helping me with my purchase I love my Buick and am very pleased with the service I recieved. Thank you for everything

Janet Rector

16 de oct. de 2015

The process was easy. The salesperson was informative and knowlegable about the products he was offering.

Steven Borba

15 de oct. de 2015

Salesman Steve Rector was the best I have ever dealt with. Just the facts and no extra fluff to get what I needed. Super quick process as they are ahead of the game in preparation. I did my research on price and the price was amazingly lower than anywhere else. I jumped at the offered price. Great team working there, the goal is to move trucks without the usual tactics experienced at other dealers. Simply outstanding.

S. Robertson

13 de oct. de 2015

The customer service representative by far has been the best interaction from Folsom GMC year to date. Very professional. Very helpful on answering questions about additional services offered too. I am looking forward to doing more business in the very near future.

Nicolette Deck

25 de sep. de 2015

Great customer service without being overwhelmed by pushing sales people. Thank you Kelly.

Maureen Booth

10 de sep. de 2015

we were treated well, better than at the other Buick dealer in Dublin,including the sales man taking a 40 mile round trip to our house for a check book.

Susan DeBenedetto

10 de sep. de 2015

By far the easiest experience we've had buying a car. No messing around...Steve listened to our wants & needs and got the job done quickly! AND we live 200+ miles away and they delivered our vehicle to us clean with a full tank of gas!! The gentleman that delivered our new vehicle was just as awesome!! Wonderful experience!!

Linda Castro

8 de sep. de 2015

I was pleased with the salesperson as he seemed honest and not pushy. That helped make it a pleasant experience when making such a large purchase.

Ann Simon

2 de sep. de 2015

I was drivng by on my way to another job site. I was kinda at lunch. Ive been looking for a car i could love but had not happend yet. Then I seen the Folsom Lake Buick GMC lot. All cars were arranged soooo nice. Then I seen a Buick Verano. Nice looking car. Chris Hampl best car representative ever helped me right away. I told him I really wanted a sunroof. Right over here.. Chris made my day. Easy going dealership that works with you! Excelent staff and management. Im sending al my friends.! I love Chris and my new car. Excellent Service!

Pedro Martinez

30 de ago. de 2015

Steve was absolutely great. Looked up info for us, gave us a good deal and answered all our questions. He was very professional, knowledgeable and friendly.Thanks,Pete and Kay

Russell Meadows

6 de ago. de 2015

The problem I was having was very difficult to find. It took four appointments. Your staff was very helpful and very persistent. They did not give up and were very committed in their efforts to resolve the problem. The problem is fixed and I am very happy.

Teresa I

1 de ago. de 2015

In for an oil change. Comfy waiting room, quick service.

Pamela Tise

30 de jul. de 2015

I trust this dealership with my Corvette unlike a different dealer closeby who I felt did me wrong with never honoring what I felt should be warranty work along with pushy sales. Folsom Buick GMC changed my oil (Mobil 1) and also washed my car = an unexpected surprise. I'm happy to give them my business. Always pleasant and informative.

GMC Yukon owner

29 de jul. de 2015

Went in for a new key / FOB. I expected the $90 charge - still seems outrageous though. I didn't expect to be told I needed to spent an additional $70 for a 1/2 hour of labor to program the FOB- after asking if I could do it myself. I left, found how to program the FOB on the internet - took about 1 minute!!

Adele Baroni

27 de jul. de 2015

My wife and I went to Folsom Buick to buy a 2015 Buick Encore The salesman, Steve Rector was excellent, he showed us a vehicle that we liked and did not put any pressure on us to buy the vehicle. He showed us the vehicle and took us on a drive. After we drove the car and were back at the dealership he let us talk it over. After we talked, we told him we would take the vehicle. He told us about a payment plan and we told him a payment plan we would like and he checked with his manager and came back and it was a sale. After the paperwork was signed he showed us how to work all the goodies on the vehicle and set up my wife's and my phone to the vehicles Bluetooth.There was no pressure from anyone at the dealership we dealt with. We both would tell anyone we hear of know that is looking to buy a new vehicle to go Folsom Buick first.

MR.Olice Gerbaz

22 de jul. de 2015

VERY PROFESSIONAL.AND PROMPT.EXCEPTIONAL SERVICE..

David Norris

17 de jul. de 2015

Out of This World Customer Service, always... Always enjoy Folsom Buick...

Melodye Austin-jenkins

6 de jul. de 2015

My experience with dealing with your service department has been very positive. I went into the dealership to find out why my vehicle kept on dying. The vehicle was checked over and they kept it overnight to make sure that the battery was working correctly, they did an oil change, rotation of tires and inspection to make sure everything was working correctly for me to make sure the problem resolved.

Bobbi Leballister

6 de jul. de 2015

I was only in for a oil change. Everything went well.

Dennis Wycoff

2 de jul. de 2015

We have 50k on our 2011 GMC Terrain and have had all of our service work done at Folsom Buick GMC. Your service team is second to none. We love the Terrain as well.

Sherry Garcia

29 de jun. de 2015

My only "complaint" is the time it took for my oil change. I had an appointment and it took over 1.5 hours (I was waiting). If I have an appointment, I feel it should take no longer than an hour (if that). If they are making more appointments than they can take in, they should revise that practice. Other than the wait, the staff was all very friendly and the waiting area is pleasant enough.

Jonathan Cuppy

19 de jun. de 2015

The whole process from beginning to end was easy, and stress free. I found the car I wanted, expressed the price I wanted to pay, the price I wanted for my old car, and Folsom GMC crunched some numbers and almosted nailed the numbers exact! I left there actualy feeling good about the experience as well as the car...FIRST TIME THAT'S EVER HAPPENED!

Kevin Phipps

11 de jun. de 2015

My experience with Folsom Buick GMChas been above my expectations. From sales to finance they delivered exactly what they promised. Hassle free! I will highly recommend them to all my friends and family! Extremely satisfied with my new truck and the dealer!Thank you to all who made this possible.

Michael Coffey

11 de jun. de 2015

I was given the VIP treatment. Work done on my 2012 Terrain very professional. I bought the car brand new at Folsom Buick GMC dealership and have brought the car there for regular scheduled maintenance. I get peace of mind after the service and drive confidently knowing that my car is in good hands with Folsom Buick GMC. Thank you guys for keeping my car in great shape! Mike

Rod Spadavecchia

6 de jun. de 2015

Erich and service staff keep my car running like new.

Laura Fournier

6 de jun. de 2015

I came to this dealership expecting to be treated the way I was at another auto mall. They are leaps and bounds better than I expected. The salesman kept me informed of the steps required and before I knew it I was in the new car driving home. The sales staff was awesome and now I am working with the service department. The people in the service department always make me feel that addressing my concerns is their only priority. I am very impressed with them. This dealership has a loyal customer that is and will continue to recommend you to family and friends.

Michael Johnston

6 de jun. de 2015

This was the best experience I have ever had buying a vehicle.

Dennis Sarkin

5 de jun. de 2015

The buying experience was rare, everyone was pleasant, helpful and HONEST.

Renae Zayas

3 de jun. de 2015

Dave from Service...is great/doesn't get better. We plan on being loyal to this dealership.Thank you to all at Folsom GMCReNae

Dean Moore

1 de jun. de 2015

Kelly our sales rep was professional and a pleasure to work with. Thank you for making our experiences easy with buying a new car. I can see us becoming a GMC family with our other car replacement as well. We look forward to working with you in the future.

Mark Kennison

18 de may. de 2015

Fast, friendly service - I had an appointment and was in and out in 45 minutes.

Daniel Kendall

5 de may. de 2015

I purchased a 2015 GMC Sierra Crew Cab. It was the easiest car buying experience ever. No silly games, fair prices, extremely friendy and knowledgable staff. They drove 300 miles round trip to pick up my truck. Nothing but A+ for this dealership.

Florida Murry

28 de abr. de 2015

Great customer service. Service personnel were amiable. Neat place

June Koon

27 de abr. de 2015

Fulfilled all my expectations. Got my car back all washed and cleaned inside and out. I have used your services for many years and have never been disappointed. Thanks again!

Jo Ann

25 de abr. de 2015

Came in for my 30,000 service. Dealt with both Eric's who were super nice. The younger one is the one that handled my paperwork and contacted me when my car was done. To my surprise the service even included a rental for the day. Always great service when I go there plus they always wash your car.

Leah H

23 de abr. de 2015

My last service was just a simple oil change and tire rotation. But, everything went quick and smooth.

Vera Harvey

22 de abr. de 2015

I set my appointment via the online request for 8:00 am on Saturday 4/18/15. When I arrived at the dealership the information had not been received. The service representative said the online appointment scheduler doesn't connect with the dealership. I said since the appointment wasn't set I'd come back at another time. The representative stated he could get me in and he did. Not only did he get me the appointment, another representative took me to Starbuck's.It was a great appointment.

Gary Grootveld

9 de abr. de 2015

I really enjoyed coming to Folsom Buick. The customer service representatives are friendly, efficient, and professional. I was very pleased with my first scheduled maintenance on my newly acquired Buick Lacrosse.

Sherry Garcia

8 de abr. de 2015

The service staff has always been friendly and very helpful when taking my vehicle in for service. My last visit was for a "wobble" that was diagnosed (free of charge) as a separating belt on my tire. They were very quick (as I was waiting) and provided me with options.All in all, I have had nothing but great service when taking my car here.

Stephen Iwanciow

5 de abr. de 2015

Outstanding service. The salesman and sales team were courteous and efficient.Our salesman Kelly was polite, enthusiastic and knowledgable

Lawrence Howard

1 de abr. de 2015

Steve was great, worked out a fair deal on the truck with no hassle, was knowledgeable about the product and delivered quickly on everything he promised. Love the truck- but GMC needs keyless entry and push button start to keep up with products produced in this century...

David Lasic

31 de mar. de 2015

Always a professional and friendly attitude by the staff. Work done was good and the eealer waiting area is first rate. A very good experience.

MIKEE4

23 de mar. de 2015

IT TOOK A LITTLE LONGER THAN I LIKE , BUT SINCE WE WERE FROM OUT OF TOWN I UNDERSTAND THE TIME AND EFFORT PUT INTO THE DEAL. I AM GLAD WE CAME TO AN AGREEMENT THAT DAY SO I DIDN'T NEED TO RETURN TO CONCLUDE THE DEAL.

Barbara Stevens

18 de mar. de 2015

I very much enjoyed my experience with the internet sales department. I feel the price of my car was fare and my trade in value was fare. I wanted a few things fixed on the car and they were completed when the parts came in after a two week wait on shipping issues. My only disappointment is this. My car sits very low to the ground and I could not look under the car before purchase. My salesman checked the inspection records and found that there were no leaks noted. I told him great because a oil leak would be a "deal breaker". I told him I trusted him and purchased the car. I picked the car up from you 2 weeks after the purchase from the service department still needing one more part to arrive. A couple days later the part came in and you graciously came to my house to pick up my car and put the last part on, full filling your obligation as you see it. While in the service dept I had you service the transmission. When I got the car back I have a oil leak (the deal breaker). I called right away about the leak and was told to bring it in. I came back in to service for inspection and was told it was a very hard to get to pan bolt. I was hoping for a warranty type fix. The leak was probably just beginning when I bought the car with only 41,000 miles and was missed at the time of inspection. It had only been driven a 100 miles or so and started leaking before you finished the repairs. It would be awesome if you could service this leak because it was mentioned a couple of times before purchase and I was assured it didn't leak. Please advise me of your decision. Everyone make a mistake and I feel the leak was not detected when it was a "deal breaker" at purchase time.

Kenneth Maniord

13 de mar. de 2015

No hassle, no pressure, took the extra measures to provide us with the vehicle we wanted.

Dion Dillon

13 de mar. de 2015

my neighborhood garage recommended I take my 2007 Cadillac CTS to the Cadillac dealer, I called Folsom GMC to see if they could help, not only did the fix a extensive problem, but they found a extended warranty to cover all the cost. Great people, great service. Thanks Dion DillonP.S Still drive my 2001 Yukon I bought brand newfrom Jamie Dennis.

PATRICIA CLONEY

4 de mar. de 2015

I found the dealership to be helpful and friendly. Several sales persons came over to speak with me and help with questions I had. All my questions were answered fully and to my satisfaction.

Walter Antonio

3 de mar. de 2015

Great to work with everyone was helpful..KindI still need to get back up for a complete detail as promised and to go over all the things this Yukon has to offer

Wayne Waller

26 de feb. de 2015

I drove in and Dave the service writer came right out to check me in. I told him what my car was doing and what else I wanted done. Less than 5 minutes later I was waiting for Frank to drive me home. I got a cup of coffee, Frank came in and drove me and another gentleman home. I'd guess that I was at the dealership around 15 minutes. 5 or 6 hours later Dave called and said my car was ready. Both Dave and Frank were pleasant and professional. The whole experience was very good.

Rosalie Miszkiel

25 de feb. de 2015

My service experience was great. Everyone was very professional and helpful with answering questions.

Keith Breneisen

18 de feb. de 2015

The staff at folsom lake buick/gmc was very friendly and nice . Would definetly return for future purchace.

Alfredo Salazar

10 de feb. de 2015

It's was pleasant experience in a relaxing environment. Clean dealership with a nice waiting room.

Henry Chrz

5 de feb. de 2015

Good communication and follow up.Service completed at time scheduled.

Michael Coffey

5 de feb. de 2015

There is no other place where I would have my car regularly serviced than at where I bought it.I bought my 2012 GMC Terrain from Folsom Buick GMC brand new in 2012. Folsom Buick GMC would do everything to keep their cars and customers happy and enjoying a long and satisfying service life together! The best advertisement for any business is a happy and satisfied customer!! And I am a happy and satisfied customer!! Thank you Folsom Buick GMC!!!

Colleen

1 de feb. de 2015

The staff there were mindful of my need to only do the Recall item. I was in and out quickly. Free wifi allowed me to get some work done whil I waited

John Kornylo

30 de ene. de 2015

Very friendly and professional. The service they provide was done on time as promised

Rod Spadavecchia

28 de ene. de 2015

Very pleasant and knowledgable techs and service advisors. Great atmosphere.The coffee's pretty good too.

Philip Gisler

27 de ene. de 2015

Friendly service manager, comfortable waiting area. Made an appointment for oil change and time at dealership acceptable

Dennis Michel

23 de ene. de 2015

Friendly. Straight forward. Car fixed on time as promised. Got a clean car back.

William Gale

23 de ene. de 2015

We only purchased from this dealership because my husband liked our salesman. We purchased a car from you last year and have not been happy with service so I will not recommend it to a friend.Do not contact me about this survey please.

Armida Herrera

25 de nov. de 2014

They are good and friendly staff and i like. My children like it

George Spillman

21 de nov. de 2014

There was a recall on my vehicle keys. The dealship ordered the part for the Keys and adjusted it so it would not discharge from the car while in motion.

Shelli Cottrell

8 de nov. de 2014

Your staff was amazing. They were knowledgeable and made the process by far was easiest and nicest experience we've had buying a car at a dealership.

Henry Marta

7 de nov. de 2014

I have gone for Service at Folsom Buick GMC for the last 10 years because they provide very good maintenance on vehicles, their people are friendly and they have a cordial atmosphere at the waiting area and Show Room. These attributes go a long way in satisfying the customer and attracting him back the next time he needs service or to buy a car. This dealer has done an excellent job with customers.

Renae Zayas

4 de nov. de 2014

I know I was not an easy customer. But, the professionals at Folsom Buick GMC managed to overcome all.The salesman (Joe Perronie) actually listened to what my needs are. He answer all questions.Even the finance department was a comfortable situation.I LOVE MY NEW GMC TERRAIN.THANK YOU TO ALL THE PROFESSIONALS AT FOLSOM BUICK GMC

Paulette Adams

4 de nov. de 2014

Very helpful staff. With a carding attitude. I am very happy with my GMC Dealership

William Ollinger

1 de nov. de 2014

Expert courteous service. Repairs were complete and done right the first time.

Bruce Lish

30 de oct. de 2014

Very helpful and responsive Staff! I've had great experiences since I acquired the vehicle in 2011.

Melinda Young

17 de oct. de 2014

Had the BEST experience! No haggling for hours like all of my other car buying experiences in the past. Go see Chris! I couldn't be happier with my new Enclave!! MelindaThank you to the whole team at Folsom Buick

John Rogolino

5 de oct. de 2014

The work and service was great.1111111111111111111

Chris14Verano

2 de oct. de 2014

The sales team at Folsom Buick GMC was awsome. They went that extra mile finding me the car that I really wanted and I appreciate that so much. Thank you guys so much for all your help in making this a buying experience I'll never forget.

Gary Grootveld

1 de oct. de 2014

The salesman, sales manager and financial/contracts guy were top notch and helped us in making an informed decision in purchasing a new car. They were friendly, helpful, and skilled in getting us through the process and driving away in our new Buick.Thanks!Joan and Gary Grootveld

Dom Vas

1 de oct. de 2014

Bought new Buick Verano ,after much research, this is our first non Toyota or Honda in years and we love this car. Sales team was great unlike Elk Grove Buick GMC. Folsom had better selection, friendly knowledgeable staff, honest, fair and no hassle. Will definitely recommend this place and do business again.

Beth Barthel

30 de sep. de 2014

We bought our Yukon XL new in 2006. We bring it here almost exclusively for service. The service department answers my calls right away or returns messages in a timely manner. It has been very easy to make appointments for work needed and they have been great about helping me to get a rental car when the work takes more than a day. My last visit was for an oil change and tire rotation. I have no complaints other than a desire to have a table at normal height to do work while I am waiting. (The current waiting area has comfortable seats, a TV, musak, a kids table and toys and an elevated table with barstool type chairs.)

Eddie the "C"

25 de sep. de 2014

My Trade in car was New. However the Seating configuration was injuring my wife due to an Old knee and back Injury. They took my Trade in on Labor day sale qualifying for Rebates; paid off my New Car Loan. And bought 2014 Yukon SLE which was ergonomically right for Wife. It was a Win-Win situation for us. The Finance Department is a cut above in my opinion to navigate the world of Financing search for Discounts and rebates.

David Dokes

23 de sep. de 2014

i got a really good deal on my used 2012 Silverado when i get ready to upgrade to a Denali pickup Folsom GMC will be my first stop

Melvin Rose

18 de sep. de 2014

Just rolled100K! My Canyon is still a full function road truck, whether road trips or pulling our travel trailer. Then there is no rest because it is my main every day vehicle too.I have to believe that this is due in no small part to all service and parts being from Folsom GMC. This will continue as long as I own the truck!

JJ the goldminer

25 de jul. de 2014

Nice people, very helpful, makes me want to return for more service when needed. thanks, guys!!!!!

Randy Stout

23 de jul. de 2014

I have purchased 2 vehicles from Folsom Buick GMC this is due to Ed and his Team who are the best service team I can have that support my business vehicle (Buick Enclave). As a driver of 24,000 miles a year I need a lot of little things taken care of throughout the year. Ed over the years understands that as a business consultant I need to meet clients everyday by going to their offices. Ed and his team have provided a loaner car to me when applicable. It is always greatly appreciated. My 2008 Buick (purchased at Folsom GMC) was getting up there in miles and I ONLY purchased another vehicle (Buick Enclave 2012) from Folsom Buick because of Ed and his team in the service department. Keep up the GREAT WORK! Randy Stout

PC and JC

23 de jun. de 2014

My husband and I are very pleased with Folsom Buick GMC dealership. Ed McNanna in service is great to deal with and is always professional, friendly and courteous. We waited while our car was being serviced and the time went by quite quickly. Car was returned to us after being exterior washed with inside just as clean as when we dropped off vehicle. And, we definitely love to see Dan Hall and Jamie Dennis in sales as they always make us feel like old friends. Even though we are moving out of state will try to bring vehicle back to this dealership for its services!

Herbert Harrison

6 de jun. de 2014

service was great and complete will go there again

Melodye

30 de abr. de 2014

I enjiyed purchasing my car here at this dealership, I felt welcome, relaxed and well taken care of . The sales man Steve Retor was wonderful and so was the financital guy and everyone in general, I would recommend my friends to go to this dealership, because you may not have that much money, but you still will be treated like a star. If you want to feel comfortable and know that you are getting a deal, I would recomment Folsom, Buick, GMC dealership. Thank you all,

Denise E

22 de mar. de 2014

My GMC Acadia is one of many vehicles I've purchased form Folsom Buick GMC. Every experience is pleasant and the team there has always gone out of their way to make my transactions trouble free. They are definitely my 'go-to' dealership when I'm thinking of making a new purchase.

kcbigdog

8 de feb. de 2014

I recently purchased used 2011 chevy avalanche from Folsom buick/gmc,the sales personel were very knowlegdeable in helping to purchase . the asking price of this vehicle was about the same asking price for a 2008 avalanche. PS love my new car.

ericbk02

14 de oct. de 2013

I was in the market for a low mileage car, and happened to find a Ford Crown Victoria with low - 34000 - mileage at Folsom GMC. Salesman assured me the car was "looked over by the mechanic" - and I could see the oil and filter had been changed, so I assumed "the mechanic" had been under the car. After agreeing to a price far above NADA price (due to low mileage), I drove off happy with my car at that point. That soon vanished as I saw small oil drops in the driveway and smelled oil burning - not enough for smoke, just the odor. After some investigating, and getting the car on a lift, it was obvious that this car suffered from the dreaded Ford head leak. This should have be easily seen if the mechanic truly had "looked over" the car. Now faced with $2500 / $3000 worth of repairs, I decided to contact the dealer in hopes of a compromise. I spoke to the sales manager, and he promptly referred this issue and told me to call the owner.Well, after many calls - the owner was "out"; "in a meeting"; "away from his desk"; I realized i was not going to get a return call. All I was hoping for was that they would repair "at their cost" so to speak, and lowering my expenditure. I was willing to pay a fair share where the dealer really lost no money.I do know what "as-is" refers to, but there is the legal right and the moral right. It seems that this dealership is in business to separate you from as much cash as possible, then forget about you. I will never visit this business again, and if I can, I will endeavor to cost them far more in lost business than a reasonable compromise would have.

Very Sad Face

6 de jul. de 2013

After multiple visits to the service department because of a mess in my garage under my car, the leak was continually diagnosed as a steering fluid leak. At one of the visits, after an oil change, I explained how a neighbor told me he thought I had an oil leak because he could smell it as I drove by. So, I returned to see if there was an oil spill during my oil change. They cleaned the underside of my car, and continued dialog about the steering leak. Well, $1000 dollars later I still have a mess in my garage and under my car because I DO have an oil leak that was causing the problem. I wanted to stop the mess, plus it concerned me as to being a fire hazard. An oil pan leak was always mentioned as a sidebar, like it was not significant, compared to the steering leak. Now, they are going to see what they can do for a repair price on the oil leak. I want my $1000 back.

Travis

1 de jul. de 2013

I recently purchased a used vehicle from Folsom Buick GMC. Brad was my salesperson. He and the others at the dealership made the process pretty painless. I appreciated their candor and straightforwardness. I feel I got a fair deal.

BILLY

1 de ago. de 2012

My Wife Found Her BLUE TAHOE And she is happy... Thank You, FOLSOM BUICK GMC for making it happen....

Customer

12 de abr. de 2012

excellent, knowledgable,located special part from vintage parts division

AcadiaOwner

12 de abr. de 2012

We have worked off and on for the last 6 - 8 months with Jack and Ken at the Folsom GMC dealership to find the right car for us. We have looked at and test driven a lot of new and used GMC Acadias and Chevy Traverse during this time. We liked both of these models because they have the third row of seats but they are not too big and bulky. Because we were not in an immediate need of a new car we were able to take our time and we ended up walking away from several deals. Each time we were treated well and they were very understanding. We never felt pressured by them to make a deal. Instead they just asked if we wanted them to keep us in mind and contact us, when new inventory arrived. They kept calling us and we kept test driving new and used cars until we finally found the right car with the right equipment for a price that seamed fair to us. Because we were always treated so well it felt good that we finally were able to close a deal with Jack at the Folsom GMC. During this time we also looked at cars at several other GMC dealerships and Carmax in Roseville(and of course we did a lot of research on the web). We also considered the Honda Pilot, Toyota Highlanders, Ford flex and at one point the KIA sorento. I have nothing bad to say about the other dealerships but we felt more welcome at the Folsom GMC. We love our car and we had a really good experience with this dealership (Jack and Ken specifically). I would definitively recommend both the car and this dealership to anyone.