Ruby Heberer

16 de nov. de 2016

Mr. Nazzaro, our salesman, was very professional in conducting his business in every way. He took care of our needs very well.He did an excelle.t job.

Cathy

11 de nov. de 2016

There was a guy in the waiting area that was swearing about the election, and talking to the tv. It was disturbing and a little creepy

Coconut1

8 de nov. de 2016

They did great and checked a few other things. Everything work out fine and was worth the extra wait. Thanks for rotating tires without charge. Ron

Fix it so I can go

4 de nov. de 2016

Our first visit the wrong door was fixed and our front heating panel did not work correctly after we got home. Brought car back and this time parts had to be ordered for door and panel needed to be reprogrammed. We were not notified when parts were in so we could schedule an appointment. Also they sounded annoyed when we called and kept reminding us they would call when the parts arrive. (which they did not). If we hadn't called them after another week to check we would not have known parts were in. Took car in for 3rd visit for door and panel.Service did not call to inform us that our car would not be ready for pick up. After 4 calls to get thru to service over a 2 hour period, employee answering phone could not give us answers why or how long it was going to take. Hoping to be one of those HAPPY customers but so far I want to get this done and get out of there.

Jenny

3 de nov. de 2016

Wonderful service.. Very friendly staff.. Automobile service are efficient

kcagg90

1 de nov. de 2016

This dealership is a joke. My car broke down at 24,000 miles due to transmission failure. my UConnect bluetooth module was not working either. at the time of transmission repair my car had a cold air intake, exhaust and metal intercooler instead of the stock plastic one (mainly becuase the intercooler mount melted from how hot this car ran stock. ) Transmission was repaired no questions asked. however the bluetooth module was not fixed because the dealership had told me the car was too new and they didn't know why it was locked up and acting like it was.The car functioned fine for about another 30k miles. -- at 59k(ish) miles the transmission was behaving strange and telling me auto stick was not available. I went back to franklin sussex. they looked at the transmission and flashed new firmware due to a "Safety Recall" I came and picked up my car. However i was charged a diagnostic fee to tell me my uconnect was locked up (which i already paid for back when I found out my Uconnect was locked up the first time i went in for service) and it would cost me $450 to fix. outraged I asked to speak to Jim, telling him that It should be paid for since the issue was documented since 24k miles. Jim turned me away and told me he wouldn't budge on helping me.So now not only was I out 120$ for a diagnostic fee that I told them i didn't want because i knew the reason the bluetooth wasn't working. at this point they wouldn't stand behind their product. Car goes in 3 days later (For transmission issues what a surprise!) This time they blamed it on a wiring issue. stating that it was an electrical short causing the transmission issues. and I was charged $247. Annoyed I paid it and picked up my car and was on my way. 2 weeks later my car goes in for transmission issues yet again. Mind you every time my car has gone in for service it has had the same parts on it and no questions asked. I was also put in a rental no questions asked. Paid for. This time i was put in a rental. They told me that they would call me and let me know whats going on when they can get to it which was about a week from then. A week goes by and Pam calls me telling me that Jim would like to speak to me. Jim gets on the phone and proceeds to tell me that he isnt going to fix my car because my modifications are the reason my transmission is having issues. Annoyed we went back and forth on the phone for a little bit. Jim admitted that the modifications weren't the reason for the transmission issues - unless the car was tuned very very heavily the parts I had on it would not do anything to the transmission. yet he would still not honor fixing the car even thought there were no new parts added and it was in the same condition as it was when it broke down and 24000 miles and the "engineers came to look at it and okayed it for repair"2 days later im blind-sided by a charge for 547.51 for the cost of my rental. Furious i called the dealership and Jim told me he isnt covering my rental and that I was Informed when i got the rental that it would be on me if they didnt fix the car. The funny thing is I didnt speak to jim about my car until i had already received it back. when I was given my rental I was given a reservation number on the phone drove over two days later. handed my keys over to Pam and had enterprise outside waiting for me.Frustrated I reached out to a buddy of mine who is a mechanic for the company. He let me know that the transmission has been blown from the start and they didnt fix it because the dealership did not want to take the hit for a transmission. nothing that was done to the car had any relation to why the car wasn't functioning. Needless to say I will never refer another family member or friend (Which i sent alot of) to get a car from here. we will all go to different dealerships for service. and I am going to let everyone know about the service and mistreatment I received from this dealership.Avoid this dealership at any cost. they will try to nickle and dime you where as Precision in Butler will really take care of you. Drive the few extra miles.

Jeepcrazy63

29 de oct. de 2016

Great experience,highly professional would recommend anyone to be assisted in finding the perfect car at the right price by Lisa! She is amazing! She takes her profession to a higher level...thank you Lisa!

Carey

29 de oct. de 2016

Quick & easy servicing...clean & comfortable waiting area

Charlie Reynolds

21 de oct. de 2016

This is the fourth vehicle that I bought from Franklin Sussex Auto Mall , this time my wife and I had the pleasure of dealing with Nina Margarucci the internet manager. Nina is a very patient and helpful person , she took the time to find out what we needed in the new vehicle and let us test drive a few . She was not a pushy salesperson at all and she pays attention to to your needs. I also have to say the service department is very good , I have all my oil changes and service performed by them and never once had a problem. I feel I can always trust the people at Franklin Sussex Auto Mall and they will always have a customer in me.

Steve

19 de oct. de 2016

Salesman Jason was great. Great personality and customer service. I wasn't looking to get a car for a few months but being a good Salesman, Jason listened to my needs and was able to get Management and myself to agree to a reasonable deal. The 2 managers I spoke to were not pushovers but did compromise. They were all respectful to me and my wife. Even when I thought we couldn't agree on a price, they didn't get rude and give attitude and walk off. They kept offering a compromise on both parties. Just a few minor mistakes were made.. when they got my car it actually was a different one but had similar options. Was not a big deal. Next issue was the car didn't have the headphones and remote control. Again, no big deal and Jason called me a week later to tell me he has them. Once again, minor mistakes but they corrected them.Thank you all once again.

meskt7

18 de oct. de 2016

This is the 7th jeep I have purchased from FSAM. The service is great , which is why I return. This last jeep I decided to lease. The salesman Doug was fantastic working with me and management to get me the best deal. The friendly atmosphere make the buying process a breeze. I leave the dealership very happy.

Donald Smith

18 de oct. de 2016

Took my 2013 Jeep Grand Cherokee in for 2 recalls that were needed. While picking up my vehicle, the Service Advisor (Pam) advised me the mechanic found I had a bad water pump that would need replacing. It was under warranty so there would be no charge, however it was out of stock. When it came in it was replaced with the only cost being a new serpentine belt.Thank you to the mechanic and Pam for a job well done. I am very satisfied with the service my vehicle received.

Joseph

13 de oct. de 2016

Always a pleasure to do business with. I have been with FS Auto Mall for over 7 years now, both servicing and buying and have no complaints.

Patricia Tino

13 de oct. de 2016

Really helped with all concernsVery courteous and kind

Robert S

9 de oct. de 2016

I brought my vehicle in on a Wednesday morning and the service manager promptly notified me while waiting that the capital (A!) warning light on my dashboard resulted in (9) nine problem diagnostic codes emanating from my 2015 Jeep Cherokee Limited with only 19,000 miles and would require extensive testing. A rental car was promptly ordered. The dealer advised me the next day that the manufacturer recommended a complete transmission replacement with a brand new factory built 9-speed transmission. The following day Friday, the transmission arrived and the technician got to work on the major job. I picked up my car (3) three business days later after the technician and service manager drove it extensively to confirm the repair. After a week in the shop a car wash would have been nice. So far it is driving like a brand new vehicle.

Steve Leo

4 de oct. de 2016

Romelia was a pleasure to work with. I never felt pressured and believe she and Joe were looking out for my best interests. They found the Durango I wanted from another dealer and had it for me a few short days.

Mel

1 de oct. de 2016

Received a time/date for service in a timely manner.Facility is spotless, recently renovated. Nice improvements.

Gerri russo

28 de sep. de 2016

Greeted me with a smile when I walked in even though she was helping another customer on the phonePrompt with giving car backExplained what was done Answered my questions in a friendly mannerPs) on a,side note after my son and myself purchased vehicles I recommended this,dealership to a friend of mine (natalio) and she bought a car as well I also recommended to another friend (hernandez) hopefully she'll be in as well :-)

Shizzy

26 de sep. de 2016

Fantastic experience. Very professional staff. Worked to fullfill my needs. I will definitely return and I will definitely recommend to others. Nina and Jim were great. Thank you for a smooth experience.

happydodger

24 de sep. de 2016

Brian was awesome at Franklin Sussex. Had 2 trucks ready for me. Paper work was smooth. In and out 2 hours. Everyone in the place was friendly. I had a Ford. Loved it but Performance Ford is the worst in customer service. Thanks Franklin Sussex!!

Tom's Ram

22 de sep. de 2016

There's no time to change your mind. Has been a long time since we bought a new vehicle where delivery is the same day.

Mike

15 de sep. de 2016

Dealer did an oil change and tire rotation. They are ususally very good but this time they left a big oily handprint on my passenger side seat and never reset the Oil Life Sensor. They talked me thru resetting it on my own, but a $60 maintenance bill should not have me completing the job. They also offered to clean my seat but I couldn't at the time. I will go back when the parts come in for the additional warranty work the mechanic found. The facility was also very messy as they were having alot of concrete work done in the parking lot, leaving white marks around the tires and wheel wells as they drove thru the wet areas. They should wash off, but still very much below my expectations for a service visit.

JeepatLB2016

9 de sep. de 2016

Because Franklin Sussex Auto Mall gave me what I was looking for & the price was good and fit my needs. They gave me what my previous auto dealer couldn't and I have dealt with them over 9 years.

Maggie

9 de sep. de 2016

The dealer seller was very helpful and patience to show and explain all details, all documents before sign was carefully introduce, and today I'm happy to drive my Jeep Cherokee, I'm completely satisfying with work with dealer and mark Jeep and 100% recommend to my frien who planning buy a car

Valerie Stewart

9 de sep. de 2016

I had a great experience buying a new Jeep Wrangler Unlimited Sport. The salesman was knowledgeable and the process easy! Thank you so much!

elyse

9 de sep. de 2016

i did not know their was a recall but they fixed it

billy

6 de sep. de 2016

Recently, ive been shopping for jeeps. I tried a couple places and was discouraged with other places i visited. I was starting to feel that i wasnt going to buy a jeep at all after the wretched service i received at other jeep dealers. Franklin Sussex Auto Mall really knows how to make you comfortable and they define superior customer service. They made my experience seamless and positive!! Great selection! Great atmosphere! BEAUTIFUL showroom!! Everybody was so friendly, i felt right at home. Way to go Franklin Sussex Auto Mall!!! wont shop anywhere else again. thank you. also, their deal was significantly better deal then their competitors too. 5 STARS

kb1442121kb

6 de sep. de 2016

My experience purchasing a vehicle from Franklin Sussex auto mall was great! The service from everyone I interacted with was fantastic and as timely as possible.

jan

5 de sep. de 2016

They saved me money. Doug was knowledgable, honest -- spent an hour familiarizing me with new vehicle. Owner and service manager called to follow up. Thanks!

annie1

4 de sep. de 2016

It was such a pleasant experience form the moment we arrived. Steven and John were amazing and helpful. I will be back and recommend family and friends.

Scott meyerriecks

3 de sep. de 2016

Great!!!!! Live the truck. Will go back again to buy my dream car RXT.

AJ

2 de sep. de 2016

Great experience! The staff was very professional. My salesman Brian Yee was excellent. Overall Iam very happy with my purchase experience at Franklin Sussex Automall.

chris3170

1 de sep. de 2016

They owned me a key and they coded it in a timely matter. They also did any updates that were needed to vehicle. Thank You

Sharon Jones

31 de ago. de 2016

When I arrived in the service dept, I got prompt, friendly service immediately.

Theresa Travis

25 de ago. de 2016

Great service, Quick and friendly people. They noticed that I had not gotten my first free Oil Change when I got the car over 2 years ago. They gave me a free Oil Change.. how cool!Awesome.

Sammie0621

20 de ago. de 2016

Bought a jeep Cherokee Laredo with a lifetime warrany covering transmission. When the transmission crapped out 5 yes later, they gave me the run around and never paid!!! Don't trust them!!!

Vincent J Danza Jr

19 de ago. de 2016

Nina Ljusic and her son Steven Ljusic are beyond perfect, we dealt with them last sat 8/13/16 and leased a 2016 Dodge Ram 1500 Quad Cab!!!!!! We were there from 9 to about 430pm and it seemed like we were there 10 minutes!!! Nina and Steven and Dom are very professional and courteous!!!! And Mr Snouffer should be elated to have those 3 as part of his team!!!!!!

Jim

11 de ago. de 2016

I was in for a basic oil change. Everyone was very professional and informative. Thank you.

Jeanne vonoesen

10 de ago. de 2016

I have been buying my cars at this dealership since 1985 because of the good service

Mary Ann Ruggiero

10 de ago. de 2016

The efforts of Lisa Drake, the manager Joe whose last name I can't remember, and the gentleman helping with the lease application - all three of these persons made for a smooth and easy transition from considering a Chrysler Pacifica to the actual leasing of it. We hadn't expected such an easy and comfortable transaction, especially since we had already gone to another Pacifica dealer the weekend before. We left the first dealership very disappointed because they couldn't meet our needs. At Franklin Sussex Auto Mall we were pleasantly surprised with their level of communication and expertise. It's a nice feeling to be welcomed into the FSAM family.

Tim Sedore

5 de ago. de 2016

This was my best overall dealership experience to date.

kenjr

24 de jul. de 2016

I have dealt with different dealer ships over the last 40 years and have found that Franklin Sussex auto mall has been the best dealer ship I have dealt with and the best person to deal with there is Doug Agne who I have found to be the most honest, polite and helpful sales person that I have dealt with in 40 yrs

Kristen Mitchell

17 de jul. de 2016

Had a key rechioped and purchased a new key. Your service dept was very friendly and helpful.

Robert Janney

16 de jul. de 2016

Scott always advises us of repair work, expected costs and accurate time to complete work

sandric

15 de jul. de 2016

Very fair pricing on the new Pacifica and for my trade-in Town & Country. Kyle the sales person was very Knowledgeable about the vehicle and was very friendly and not pushy about selling the vehicle. They didn't have the vehicle I wanted but they found the one I did want and obtained it the next day and we closed the deal.

rjetravis

14 de jul. de 2016

Love the new waiting room.It was not a very long wait and car was clean. Very happy.I will definitely be back ,the service department is great.

Mike K.

14 de jul. de 2016

Not your typical dealer, Jim and entire service sept. are up front and deliver, no fine print and no punches. This is the place to service your car!

drutyna1972

13 de jul. de 2016

We bought a new Ram and the bumper was dented. My new bumper came in within 2 days and they put it on for me a lot faster then the hour they told me that it would take. Great Job!

David mooney

11 de jul. de 2016

Great sales team in and out in a hour with my new truck

Mike

11 de jul. de 2016

Service Department is very good. Staff is friendly and helpful.

movinalot

5 de jul. de 2016

Mohammad was excellent, as was the rest of the team. Thanks for a an easy purchase experience, great followup and attention to detail. And thank you for making every effort to retrieve my left behind sunglasses.

happygirl!

4 de jul. de 2016

Doug was great! Will return for our next purchase.

JParker65

3 de jul. de 2016

Needed the door seal repaired on my 2016 Ram.Work was completed with in the hour they said it would take and updates to the computer software were installed as well.

Dimitri Checkur

28 de jun. de 2016

Performed several tasks including warranty follow-up service in a timely manner. Hours of operation work well with our busy schedules. Always satisfied.

Dave C

20 de jun. de 2016

This is my second vehicle purchase from Franklin Sussex. They made my purchase of my 2014 Ram 1500 big horn easy and were straight forward with me on pricing and financing options and my trade in value .So when I decided that now might be a good time to trade in my 2014 based on low miles excellent condition and a remaining portion of the factory warranty I thought this to be a good time to entertain my options on a 2016 Ram 1500 Laramie. They worked hard (especially my salesman Derek Harlin) and the finance team and all others involved to make my deal.I want to mention I did shop the internet and a few dealers close to my home but choose Franklin Sussex again. My salesman and the rest of the staff did a excellent job (except for the vending machine dispensing warm soda) LOL.

bigdogmunn

17 de jun. de 2016

Service advisors are courteous, professional and knowledgeable. Although I have not been dealing with the same people since 1994, 6 Jeeps later, I could not be more pleased every time I have to deal with this service department/dealership.

Daisy2118

16 de jun. de 2016

Just purchased a 2016 Jeep Cherokee which is the car I have been looking for ..People at Franklin Sussex Mall know how to treat people.. Everyone was so helpful Nina, my sales person is the best, along with Brian and Steven I got the best of the best who took care of me. Thank you all so much..

boys3

12 de jun. de 2016

Our salesman Derek Harlin was professional and put us at ease. He did everything possible to give us a great deal and explained the process along the way. The rest of the staff there were very helpful.

shannon

12 de jun. de 2016

I walked in. I was helped immediately. The vehicle I liked was brought to the front so we could see and drive it. very helpful staff.

jen schomp

12 de jun. de 2016

Joe was very helpful and went out of his way to help us out.thanks Joe!

joanne schaefer

8 de jun. de 2016

i had a great salesman chris de. he made my experienc very good, i will recomend all of my friends, family to come to sussex automall...thank you so much joanne and william schaefer

montegobay

7 de jun. de 2016

Service was to add a roof rack and trailer hitch that were added on at the time the vehicle was purchased. everything went smoothly. there were no problems.

Vterrusa

4 de jun. de 2016

I got a good deal on my trade in and the right price on my new lease. It was a busy weekend at the dealership and the waiting time was long to finalize the deal. I have nothing else to add.

Dawn Woodhead

31 de may. de 2016

The service manager was great. The service took longer than I would have liked but that was not due to anyone's fault.

Jim

30 de may. de 2016

The service we received at FSAM for our vehicle was outstanding. Joe and his staff are true professionals in what they do.

rdvanness

29 de may. de 2016

Very helpful and accommodating. Easy to get in touch with and fast responses,would highly recommend, plan on getting my wife's vehicle here next time.

CARNUT

29 de may. de 2016

WORKED WITH SAM NAZZARO TO PURCHASE TRUCK AS ALWAYS A FABULOUS EXPERIENCE. WE HAVE BOUGHT 6 VEHICLES IN 8 YEARS FROM FSAM DOES THAT SAY ENOUGH ?

John J Farrell

29 de may. de 2016

The best part of our buying experience was dealing with Brian; he was terrific, very knowledgeable and friendly. Also, we were so pleased to find the truck exactly as quoted online.A good experience!

Bruce Harlos

21 de may. de 2016

Other than the detailing of the car (late at night) Dirt was left on car on grill.

Jill Space

16 de may. de 2016

Quick and easy car buying experience. I knew exactly what I wanted and they located the car. Gave me a great deal on my trade in and on the new car!

alligator007

12 de may. de 2016

I have always had good sales/service experience at FSAM. My first new car purchase was yr. 2010, and was referred by a neighbor to Lisa Drake, who has been very pleasant, experienced and professional in all my interactions with the Sales experience. Hands down simply the Best!

John J Wermert

11 de may. de 2016

Great Service Team! They appreciate every customer.

Karen Ferlauto

9 de may. de 2016

Thank you for getting things done &providing a rental for me to get to work , this was a great help.

JStone

6 de may. de 2016

Worked with Sam Nazzaro to purchase a Jeep Grand Cherokee through an affiliate purchase program. Sam was great to work with, no negotiating, no hassle. Just a simple buy transaction and trade-in transaction. Then Sam made sure to review the vehicle features and answer any questions. Great experience.

Jay123

5 de may. de 2016

Sales person was very polite and honest. Would definitely return to dealership for future purchases. Plan on bringing my daughter to see Derek soon to purchase a new vehicle.

Bruster

3 de may. de 2016

Recall/oil+filter change. They also did a safety inspection and let me know things that needed attention. I already knew about them but it was nice of them to give my truck a check.

usjld433

3 de may. de 2016

Oil change and everything work as expected went as expected. Additionally software updates were performed to increase performance of my jeep. Happy with Franklin Sussex Auto Mall.

Linda

3 de may. de 2016

Got me in same day, very accommodating and friendly.

Jason Parker

1 de may. de 2016

Best buying experience I have at Franklin Suseex Auto Mall.This is the third vehicle we have purchased from this dealership.

jeepgal

30 de abr. de 2016

Service was efficient. A loaner car was provided "free" for the time my car was being worked on. Car was ready when I was told it would be finished. Car is operating like new.

Robrye

28 de abr. de 2016

Great Oil change and everything work as expected went as expected. I try to bring my car back to the dealer as often as I can and I like the service here. I find this to be the best dealership around

Drzyzga513

23 de abr. de 2016

All the work was completed as required. Very good use of all modern communication tools (text messages and email) . Very "personable" service rep's. I'll be back (if needed)

bearymoo

17 de abr. de 2016

The time that it took to take out the old module and replace it with the new was not very long. I was completely satisfied.

Gene Hohloch

17 de abr. de 2016

I know my 300 presented quite a challenge to your tech staff but they came through and solved all the problems. My thanks to Scott Coville for his hard work, and to the tech's who worked on the car Thanks again Gene Hohloch

John Sinko

15 de abr. de 2016

I traded in my 2014 Cherokee with 31,000 miles for a 2016 Cherokee with 12 miles. Monthly cost went up 30.00 a month but 2016 had options I didn't have on 2014. My sales man was Michael Canal and he kept his word and is honest and a good guy. Dealership has way too many annoying commercials on T.V but that's not the sales persons fault

Trailhawkcjh

7 de abr. de 2016

I bought a 2016 jeep from Franklin Sussex, my sales person was Mohammed A. Eljdid. He was extremely friendly, and knowledgeable on the vehicle I was looking at. Everyone was very nice at the dealership.

satisfied customer

6 de abr. de 2016

I hope the title speaks for itself!! This is my sixth auto purchase from your dealership.....I entered the dealership the first time and sought out Bill Snouffer (from the commercials on the local tv station) who referred me to Doug Agne and that was the beginning of what has become a very pleasant relationship...Doug gets to know his customers...he knows their likes,needs etc.in other words he gets to know the customer and makes the customer realize that....Rob in the financial ofc also makes that rather tedious task as easy and pleasant as it can be...together those two made my recent experience from start to finish a pleasant one.

Dennis

6 de abr. de 2016

Oil change and tire rotation, fast and efficient. In and out in less than an hour.

Leslie R. Galloway

5 de abr. de 2016

Service was performed as promised . Also, advised some other needed repairs.

Monarch24

2 de abr. de 2016

Answers all questions very friendly also made my first child's experience buying his first new car awesome :-) so in turn made me want to purchase a vehicle

Nicholas smith

1 de abr. de 2016

I have purchasued several vehickes in my life. And by far sam is the man. I will be back in the future as long has sam is still there.

Nancy Cotton

24 de mar. de 2016

Fantastic work force. Marvelous people giving smiling, excellent service. Thank you ever so much to Franklin Sussex Auto Mall for giving us such a wonderful buying experience.

Posada20

21 de mar. de 2016

The salesperson was knowledgeable and didn't force himself on us. He walked us through the entire process of buying the vehicle and understood that our time was limited.

Lou

16 de mar. de 2016

As always great service, outstanding staff, the staff is always nice. They do an outstanding job and I feel as my Truck is running better when I bring it in for service. Great, Great and Great. The only place to by a truck or car. No other place can beat ...

Dean

12 de feb. de 2016

Billy made my process one of a kind and went above and beyond for me! Not only did he make me feel comfortable, he was extremely knowledgable and helped me pick the truck of my dreams!

karma123

5 de feb. de 2016

My only issue was after the sale. I had a hard time getting the sales person to return my call to verify receipt of fax

bigdogmunn

3 de feb. de 2016

This is the 5th Jeep I've purchased from FSAM.And like the first 4, I wouldn't think of having itserviced anywhere else. The advisors are topnotch- they explain what services were done,any problems that need to be taken care of &any future service that should be planned.

Gigi1219

26 de ene. de 2016

Joe was great. He helped me from start to finish and answered my 25 phone calls with questions quickly and patiently. Very good customer support.

extremely satified

16 de ene. de 2016

The experience of purchasing a vehicle is usually uncomfortable and tiring. This was not the case at Franklin Sussex Auto Mall. Billy Dugan was our salesperson. He went above and beyond to make us feel welcome and comfortable, making the entire experience very relaxing and enjoyable. While we had a general idea of what we wanted, he patiently took us through all of our options. His knowledge of the vehicles helped us tremendously. We ended up purchasing the vehicle that fit our exact needs. I cannot say enough about how great an experience we had because of Billy. And while it has only been two days since our purchase we have already told a friend of ours to contact Billy for help in possibly purchasing their car.

unrheel

9 de ene. de 2016

Joe Formica took me in right away. He had no problem dealing with an off brand car in a timely manor. Big props to Joe, Jim Tester, and the parts department. Highly recommend!!!!!

Michael Donnelly

8 de ene. de 2016

Great job on the scheduled maintenance! In and out real quick. Thanks!

Hunter1

4 de ene. de 2016

I bought a 2015 Jeep Patriot brand new the roof leaked every time it rained out, every time I went back the guys in the dealership would all run the other way, I was nice about it until the 5th time, Bill said he would call me regarding what he could do for me six months later still waiting to here from him. I took my complaint to Chrysler and they let me choose a new dealership to work with which was M & M in liberty NY they were so great that I bought a Grand Cherekee for more but they were so nice. I will never go back to Franklin Sussex Auto. The only person which was so nice at Franklin Sussex was Pam in Service she never ran when I walked in like the rest of the people. If I could give a - star I would

Agnieszka

2 de ene. de 2016

Had such great customer service since the second I walked into the door. They listened to what my needs and wants were and got me a great deal on my car

satisfiedcustomer2015

1 de ene. de 2016

I was looking to get out of a current lease and attempted to try to find an end of year deal. My salesperson was Billy Dugan and he is a rare find. He is the most honest, kind, upfront salesperson I've ever dealt with at any dealership. He has extreme patience and incredible product knowledge. I cannot say enough positive things about my experience with him and the dealership as a whole. They really treat you like a person and not just a sale.

bandsdean

22 de dic. de 2015

Wanted to wait 5 months or so before I reviewed this dealership. For me, this the most painless new auto transactions I have ever done. Saw the truck on line talked price over the phone, went to the dealership and was out in less than 3 hours. Truck was the 2015 Ram 1500 EcoDiesel Longhorn 4x4. I have not dealt with the service department yet so I have no comment on that. I dealt with the internet sales people (wish I remembered the sales person) and Mr. John Rodriguez in the F&I department. I never felt pressured and felt I got a better that average deal.

Carolsw51

21 de dic. de 2015

The service was quicker than I anticipated, and helped me get to my next appointment as scheduled. The staff was friendly and accommodating. There is no reason for me to go anywhere else to service my vehicle.

Denise

21 de dic. de 2015

After taking a while with engineering we believe the issue is now resolved. Siri friendly service everybody want to make sure that everything was taken care in a certain amount of time supplied us with the rental

Sguywilson

20 de dic. de 2015

As always Franklin Sussex Automall provided me with easy going, inexpensive, quality service. You are always treated like family. There's no other place I would bring my vehicle. Thanks again.

Tom Hull

15 de dic. de 2015

Service Dept. replaced a engine 6k miles took 29 days but not dealer fault F.C.A. took almost 3 weeks to get the motor to them repair was done right 1st time car is 2015 200 2.4 motor have had the car back and have put over 6k miles on it perfect! nice group of folks over there! Thanks

Lee Goldenberg

6 de dic. de 2015

This is the second car we've leased from this dealer. In both instances our sales rep was amazing; thorough, knowledgable and listened to what we had to say. This dealer makes what can be a daunting experience pleasurable. We test drove at least 4, maybe 5 vehicles and our rep, Romalia, knew each one inside and out and pointed out, based on our conversations,what would be pros and cons for us. Never pushed up to go for more than what we wanted or needed.I left yesterday driving a new vehicle that I never expected to be able to get. No haggling back and forth, the deal offered was what I wanted. No nonsense. Not often you get to meet an owner even before you purchase a car. Then he comes out to say thank you! Bill made us feel like he wanted our business and was glad we came to his dealership. This is not the nearest nor most convenient location based on where we live, but none of the other local dealers can compare. All of the staff are friendly, helpful and there to assist customers. This is what the car buying experience should be all over. I would recommend them to anyone. I wouldn't look elsewhere when next looking for a car from the brands they sell. Not only that but while we were shopping they did some minor warranty upgrades for us on our other vehicle. Saved us a trip back this week when we had an appointment scheduled. This was after we just mentioned that we'd be back later in the week for the service. They didn't have to do that. Great customer service, again.

Erica

4 de dic. de 2015

Derek Harlin was an excellent salesman who listened to my needs and worked hard to get to a price that was right for me. Very happy with the experience and the new car!

Chaplain Cherilyn Frei

3 de dic. de 2015

Very pleasant overall service experience, have already recommended to my parents

Megp1230

22 de nov. de 2015

Jason was such a pleasure to work with. He was so informative and helpful with everything that he did for me.If you're going to buy a great new jeep, Chrysler, Dodge , or Ram, Jason is your man!

Joseph Massa

19 de nov. de 2015

Made the appointment with Pam Resseler she was very helpful as usual and listened to what was needed for my Jeep Liberty overall i was very satisfied with FSAM,also!!! Pam made arrangements for me to get a ride back to my Condo while they work on my Jeep,thank you again Pam!!!

Donna Brakefield

17 de nov. de 2015

Teresa was fantastic! So friendly, helpful, got my a great deal on a brand new Car 200S. Everyone was great. Will absolutely go back there!!!!!! Thank you! Loving the new car.

Perry 61

16 de nov. de 2015

I have had great experience with FSAM with purchasing new and used vehicles,so I have all the confidence that any issues come up with my vehicle they are sure to fix it right the first time.

Denis OSellame

16 de nov. de 2015

Excellent job by the service dept and my ad visor Pam Ressler. Quoted the correct prices and provide courteous ,polite service

bubba

10 de nov. de 2015

I always get my Durango serviced here and am usuall happy with it.However my most recent visit resulted in a very bad experience. After my service and leaving the dealership I made a stop. I noticed smoke coming from under my hood and the smell of oil burning.I figured they must have had some oil drip onto the engine. When I opened the hood I could see oil splatter all over. there was oil spots on the underside of the hood, the cowl, the inner fenders, engine components, the windshield wipers and some on the lower windshield. When I got home I spent about and hour cleaning it up. Its a real pain to get oil spots off everything. I always keep my vehicle very clean and under my hood is no exception.I always wipe where I can when I wash the vehicle. It appears the mechanic had a mishap when filling the oil and I could see where he did some wipe up but left a lot of areas spotted.I called my service person and advised of my displeasure with the under hood condition and issue. She apologized and stated she would let the service manager know.

mwieder

1 de nov. de 2015

From the time that we walked in the doors everyone in the place made us feel at home.It wasn't like all the other places jump on you as soon as they see you and start on you about buying a car. Jason Concoy spoke to us with lots of respect and got to know us before even mentioning car sales that's they way it should be

clemo

25 de oct. de 2015

had oil change done and vibration in front checked, rotors and pads replaced under warranty. excellent service and did not have to wait too long

rayso52378

21 de oct. de 2015

Brought my car in for a check engine light service and the staff was a pleasure to deal with. They also fixed a recall issue and updated a couple of programmimg codes within a day. I only gave them a day notice, but they still accomodated me. I tried to make an appointment with the dealership (Route 46 Jeep) where I purchased my car and the earlieast that they could give was two weeks away. Highly recommended!

mjones82

18 de oct. de 2015

service was excellent and we never felt pressured. We were given the opportunity to test drive multiple vehicles to ensure we found the perfect one. Overall a great experience.

COLLEEN CROUCH

12 de oct. de 2015

EXCELLENT SERVICE, VERY PLEASED. EVERYTHING WAS EXPLAINED, IN GREAT DETAIL.I WOULD RECCOMMEND THE SERVICE DEPT TO ALL MY FRIENDS.EMPLOYEES WERE VERY PROFESSIONAL.

Robert Pisapia

4 de oct. de 2015

Worked with me to get the payment to where I needed to be, overall great experience.

Sharon1

3 de oct. de 2015

I am very pleased with the service center, The representative was extremely helpful and courteous. My repair work was completed within the time frame that I was told. My overall experience was positive. I would not hesitate to use the service center again.

Bahama tommy

1 de oct. de 2015

Leasing a car from Franklin Sussex was a pleasure compared to other dealers I checked. First of all they have an extensive inventory of vehicles. They had exactly the car I wanted with the exterior color and interior color in leather I preferred. We settled on a price over the phone and I went to the dealer the next morning and closed the deal exactly as we agreed on the phone. My salesman was Sam Nazarro who was very knowledgeable and very professional in closing the deal No funny business about changing the numbers or trying to sell me extras I didn.t want ( Something I experienced with other dealerships I had visited before Franklin/Sussex). All told I think I was driving home with my new Jeep about 2 and 1/2 hours after setting foot in the showroom. That included a test drive, credit check ,car prep and delivery.This dealership is over an hour from my home but well worth the trip. I highly recommend this dealership and especially Sam Nazarro. Ask for him. You won't regret it.

Truebluemama

1 de oct. de 2015

In 2010 due to the economic downturn our family was forced to close our business. Since then we have been in credit recovery. We reached the point where we really needed a good vehicle and 4WD. FSAM treated us with respect and helped us finance the vehicle of our dreams. Our sales rep Brian, Brit at the reception desk, Joe the closer, Mike in financing, and Bill Snouffer are awesome. We got the royal treatment through every step of the process. Thank you so much!

bigdogmunn

24 de sep. de 2015

recall work -i was given an appointment convenient to my work schedule. work was done in time promised. everyone helpful in getting me to learn features of my new Grand Cherokee.

jvital398

21 de sep. de 2015

It was my first car buy everybody was extremely friendly it was an awesome experience with my sales reps Billy and Jim highly recommended them overall an amazing experience with this dealership!

Bill Millward

21 de sep. de 2015

Need a Shorter Lead Time for simple work such as oil change 9 days is to long.

Tyler Elliott

20 de sep. de 2015

The employees went above and beyond to make sure my experience was as good as possible everything went quick and smooth a great place

Sandie

20 de sep. de 2015

Traded in my Jeep to buy another Jeep. Very smooth process.

Freddie Pokrzywa

19 de sep. de 2015

Romelia is awesome so glad I got her as a sales professional! Not only did she find me my Baja Yellow Wrangler she came in on her day off to meet me at the dealership. By far the best car buying experience I have had.Thank you Romelia !

Mikeshe1982

18 de sep. de 2015

Once again Jason did a great job. This is the second vehicle I purchased from Jason. Honest and hassle free. I was in and out in no time. Thanks again Jason and keep up the good work!

Jaredclaw

18 de sep. de 2015

We had a great time working out a deal for our amazing mini Van Our sales woman Romelia was incredible and deserves an increase in salary and commissions.

Walid said

16 de sep. de 2015

Great people, great service, known them for 15 years Bought 3 card from them

RepeatCustomerSparta

11 de sep. de 2015

I have been dealing with this dealership for the past 15 years in addition to my son and has been consistently the best place I've ever done business as it relates to vehicles and service. I only do business with Romelia and even waited for her to come back off of maternity leave to buy another vehicle from her. She is attentive and gives you options you never thought of before. She on numerous occasions came back after she was off to meet w/ me on my schedule. She is super accommodating! No wonder she is a top salesman there! Highly recommend you seek her out when looking for a vehicle! She's amazing!

Schrammy46

10 de sep. de 2015

Once again Billy stepped up to the plate and knocked it out of the park. After bringing home my new Grand Cherokee Altitude and telling my brother about the great deal I got from Billy a week ago, he wanted to get one too. We reached out to Billy and told him the color my brother wanted and we made an appointment to see it. When we got to the dealership, the Jeep was fueled up, washed and out front waiting for us to test drive it. When we got back from the test drive the deal was hassle free. We were in and out in no time.Thanks again Billy! See you in a couple of months! Haha

Jkurtz

8 de sep. de 2015

A perfectly exceptional visit to the dealership today. Amazing staff. Brian helped us find the perfect truck. Helpful and courteous and extremely knowledgeable. Worked with us to get our price range. Go see Brian!!

trucknut

8 de sep. de 2015

Brought in my Ram Power Wagon for warranty service. Service staff was extremely helpful and easy to deal with. I will return in the future for the same service experience.

Gary Grzybek

7 de sep. de 2015

Needed a recall repair on my 2004 Jeep Liberty. Both lower rear control arms were changed as well as the trailer hitch. All communication was pleasant and they took care of everything in one day.

robert lazor

1 de sep. de 2015

friendly ,quick service.used my coupon for rental car . called me when car was ready awsome service department

drlux4259

1 de sep. de 2015

WE traveled 40 miles to this dealership with the promise that they would beat any deal we had been offered. I would have been upset to travel almost an hour each way for them not to keep their word . Guess what they did no double speak no salesmen BS the beat my local dealers by a lot making my trip worth my while and the process was painless. If I buy another Jeep it would be from this dealership

Schrammy46

30 de ago. de 2015

Billy is a top notch salesman, the best of the best! This was the third car we bought from Billy and the seventh overall bought from Franklin Sussex Automall. When I contacted Billy about getting out of my current lease and into a Grand Cherokee Altitude, I knew he was the man for the job. Just like every other experience in dealing with Billy, this time was no different. He was quick, efficient, and professional from start to finish. Once again I will recommend Billy to anyone interested in a new or pre-owned vehicle.

Mike

23 de ago. de 2015

Great staff! Knowledgable and personable. Not your typical sales people. Everyone involved in my new vehicle purchase was great! Awesome vehicle to!

Lou1500ram

19 de ago. de 2015

Great Service and staff. They were very helpful and they checked for the noise that I was getting prior to getting to the dealer. The noise cleared up just as I got to the dealer, the insisted on checking for and brake problems.

Shannon

17 de ago. de 2015

They always treat you like family. Quick simple easy.

Doug Post

16 de ago. de 2015

Our salesperson, Brian, was top notch. We have gotten the majority of our cars from this dealership and have been extremely satisified with evryone and everything!

joe palaia

11 de ago. de 2015

great service in a timely manner. had a emergency went in without notice took care of my promblem.

tester stinks

11 de ago. de 2015

It's not even 1 star! Don't take you're vehicle here. They fixed my clusters and replaced the backing with a different color! This place altered the look of my Challenger and didn't ask them to do that! Jim Tester should have found the color that was in there and put it back. He said that's all they have, but he lied! Had car for a week. No calls(as usual, no updates, nothing). As usual I had to call and it just happens(as always)that the part JUST ARRIVED! LOL! Funny how that happens everytime! I'm so tired of seeing that fool Bill Snouffer dressing up like a fool in his commercials, when what he really should focus on is improving the terrible service center they have! By far the WORST service center I have ever been to! Let's see if this reaches you're reviews that people can read. I bet it won't!

Ken

9 de ago. de 2015

Not the typical car buying experience. Treated us like they want our business now and in the future. Sales person was very helpful and no hidden fees.

Nancy S

7 de ago. de 2015

I had an appointment set up over the phone with Lisa Drake. She was there and ready to help us. She made the process of trading in an older vehicle to a brand new vehicle quite simple and pleasant. She knows her stuff and I would highly not only recommend the dealership, but persoanly recommend her.

Happy Customer

7 de ago. de 2015

I would rather get my vehicle serviced at the dealer then the quick lube placesI can count on them to use original parts and suppliesThe staff is great and would recommend them any day

sharonspinner

7 de ago. de 2015

Quick in and out and thanks for the ride to work! It is most appreciated and friendly. Love my Jeep every day I drive it.

Wenwyaisa

6 de ago. de 2015

Granted we had poor credit so they did get us an approval.....BUT...they gave us the bottom of the line car, nothing free, never told us there was no CD player, sorry I'm old I need one, I've called & complaindbto everyone no one returned my call, they lie!!! The owner said or left a message on our voice mail how happy he was we bought a car from them...blah blah blah & to call him any time with any questions or concerns...well I've called him several times he always pushed me off to someone else. I was asked by a friend would I recommend Franklin Sussex I said...NO WAY!!! And social media is the way to spread bad news!!! And I belong to so many groups!!!

upsetcustomer

6 de ago. de 2015

My son and I went into the dealership and was inquiring about a challenger and they gentleman looked at us like we had three heads. He was so rude and was no help. This past Monday I was at the State Fair and I stopped by the FSAM booth to look at the Jeep Renegade that I'm interested in. I was the only one there, and the gentleman working the tent did not even acknowledge me. I will NOT go back for a third snub from this dealership. The lost out on two sales. Challenger and Renegade.JONewton NJ

John Frank

3 de ago. de 2015

great....got a ride home while the repair took overnight...they did a great job and picked me up the next morning...

Rich144

1 de ago. de 2015

Let me start by saying I have never bought or owned a Chrysler product, I am a GM guy through and through. But... GM has left a bad taste in my mouth for several years so I figured it was time for a change... So after seeing the countless commercials on TV I drove right past Warwick Dodge and went to Franklin Sussex Auto Mall. While browsing in the parking lot and being ignored a few times, Sheena, asked me if I needed any help. She is the ONLY good thing about this dealership. She worked very hard to satisfy a guy who is hard to please. I went looking for a truck but with my average credit score it was unaffordable. She told me about the 200, which I thought was a lesser car. Boy was she right, I drove a BEAUTIFUL 200c AWD and was thoroughly impressed. So we started to deal... We came to a verbal agreement, I was told to clean out my car and they would be prepping my new car. Then I had to run an errand, about five minutes after leaving I received a call from Mike who said that I was approved but needed to pay $80.00 dollars more a month! I said no way... I feel like i was baited and switched... Sheena has not given up and has tried to make a deal to no avail. I feel this dealers advertising is deceptive, their one ad on TV said they were offering up to $2000.00 more on your trade in then any dealership. They have offered me $2000.00 less then the Chevy dealership and even though it was pointed out to Mike he said that he had given me every rebate he could to make up for it like he was doing me a favor, but aren't the rebates due to me anyway? They have continually asked me for more money without making any other offers on my vehicle. Also, I received an automated call from Kevin H. yesterday with a "direct" number to call him with any problems. I called back immediately and was put right to voicemail and to a full mailbox where I couldn't leave a message. So I went to the website and left a message about this same issue and asked for Kevin to call me. To this minute Kevin has not called me, and I know he got the message because magically his voicemail is open now but only rings. Shady? I was hoping to find a dealership that I could lease cars from until at least I retire in 13 years... So for just a couple thousand dollars they lost a potential 4-5 car leases just from me over the years, doesn't sound like forward thinking to me... Can anyone recommend a good dealership?

HappyJoe

30 de jul. de 2015

Joe and the crew were thorough and efficient. It was most appreciated. Joe provided consistent feedback without prompting or follow-up on my part. Season Pro!

RALPH

15 de jul. de 2015

All concerns were answered and taken care of . Pam was great.

luvmyjeep

12 de jul. de 2015

Unhappy with local dealerships, I took my 2014 Jeep Wrangler to Sussex in search of better service. Joe from the service department was able to arrange an appointment within a few days and take a look at it. Since the noise coming from under the hood was intermittent they had the patience to let it run until they heard the noise and diagnose the problem. It was fixed within a day and I was back on the road. Even though it's a bit of a ride for me, I think I may have found my service department. Thanks Joe!

Cathy Nemecek

9 de jul. de 2015

Had my first oil change and the process was seamless

Ken Holster

9 de jul. de 2015

Excellent service and very friendly people who care about my jeeps

Savvy Senior

7 de jul. de 2015

Lisa Drake is truly awesome. She knows her job and does it quickly and correctly. We've dealt with her exclusively when buying a new car but everyone in service and parts have also been great.

Joan Sardo

3 de jul. de 2015

always friendly, explain any questions I have asked, no complaints on service.

Ed Diaz

3 de jul. de 2015

Outstanding service minimum wait time. However, this servey is a pain with all its character minimums. I'llPass on the survey next time

V. Jazenback

3 de jul. de 2015

Bought my SUV here. Salesman Billy D. was awesome! Answered all my questions and found the perfect car for me. The entire process was easy and stress free! Billy provided me with the highest quality of customer service...I strongly recommend buying a car from Billy at this dealership!!!Had my first oil change at the service department and the customer service was excellent.

Scastillo142

13 de jun. de 2015

Everyone there was amazing and super friendly and really put them selves out there to get me the best deal possible. They even picked me up so I can get my new van with my kids!!! Tell me what dealership does that!! They really go above and beyond and are very reasonable!

Minivan777

3 de jun. de 2015

First car purchase at this dealership. Sam was great, very knowledgeable on the car I was interested. Price negotiation was transparent and easy. This was the best new car buying experience I've ever had. We highly recommend this dealership and Sam!

timfrayko9185

23 de may. de 2015

Bill Dougan was my sales guy and i can't be happier i didn't expect to buy a truck cause i had a gmc lease (never buy a gmc their customer service is horrible) didn't ever think i could get out of it and got talking to Billy and he pointed out the perfect truck for me and my needs and he got me a deal that i couldn't refuse. very highly recommended and couldn't be happier thanks Bill.

conklin

1 de may. de 2015

I just wanted to let everyone know that Lisa Drake was by far the best sales person I have ever debt with. I totaled my suv last wk and was every upset that I was going to have to go threw the hole buying new car routine. My husband contacted Lisa and told her what was going on and what we were looking for. With my past credit history I was nervous about being shot down again. We went and saw Lisa at 1:30 and by 4:00 she and her team had me driving back home to PA in a brand new 2015 Jeep compass. A huge weight was lifted off my shoulders knowing that I found a new family in the car world.Just want to end this and sayLISA THANK YOU .....

d8ripper

12 de abr. de 2015

Bought a 2015 Dodge Challenger SRT Saturday April 4, 2015 from Franklin Sussex, My sale person was Doug Agne who was the best sale person you could ever want to have. Doug is very professional, knows everything about the vehicle you want to buy and has a great personality.The picking up my car was fast, the vehicle was detailed nicely and Doug explained all the features of the vehicle and us of it. If you are looking to buy a vehicle I suggest you see Doug Agne and you will not be disappointed at all.Ken O'Hern

Customernomore

10 de abr. de 2015

Took my pick-up to be fixed and asked if it was under warranty. Told twice that it was, only to go there and find out it wasn't. Then my husband had problems with his steering. Woman on phone in service department is a moron and couldn't tell him ANYTHING, so he asked for the service manager and couldn't get him either. Then the woman told him they couldn't fit him in for a week. We went to Milford Chrysler and they took him in right away and thank god they did because he was about to lose his steering because something broke and he could have had an accident. I will NEVER use this dealership again and will now deal with Milford Chrysler who gave us wonderful customer service.

Megang

6 de abr. de 2015

I came in and told Lisa Drake exactly what I was looking for and she showed me my options and I was in and out with my new car in 2 hours. This was the least stress I've ever had purchasing a vehicle. I will definitely be recommending Lisa to all of my friends!

Roger C

22 de mar. de 2015

There was a financing misunderstanding, but I returned the next day, spoke to Jimmy (Billy was off) and it was taken care of . As always a professional and pleasant experience.

njman4real

19 de mar. de 2015

had a recall for possible explosion of gas tank on my Jeep Chrysler's remedy is to install new tow hitch om dropped my Jeep off to get it done overnight they never did the repair instead wrote on the recall notice that my frame was severely rotted in my vehicle was unsafe the frame is not rotted it's Chrysler's way of getting around paying for their mistakes

Thewolf

13 de mar. de 2015

Went in looking at a used car, decided on a new one. Had many to choose from with various options. Let us take out several autos to test drive with no time pressure. Came up with several pricing offers and when our decision was made, it was a relaxed, easy transaction to complete. Fed us food & drinks while we waited for paper work to be done & car prepped. Had fun with MarchMadness hoops!!

GregorySStewart

5 de mar. de 2015

Great follow up. Great flexibility, in dealing with an unusual situation. The car was exactly as advertised. Lisa Drake was thorough and professional. Mike Rheel was also a big help.

Vinnie J.

4 de mar. de 2015

Mr. Billy Dugan was my salesman and I strongly recommend him to anyone who is buying/leasing a car!He was patient, answered all of my silly questions and took his time explaining important details. In a time when customer service seems to have disappeared from our country, Mr Dugan went over the top in trying to assist me. He made the process painless which made my decision easy and pleasant. Love my new Jeep!Thank you Franklin Sussex Auto Mall!

nmc45590

3 de mar. de 2015

Everyone was super pleasant and eager to help. Will defiantly be coming back to them for future car needs and purchases. Did a great job explaining every step and the meaning behind it!

Lucia

3 de mar. de 2015

I have bought at least 16 new vehicles in my life time,and I never had such a wonderful stress free time as I did with Ms Lisa Drake,she was up front with everything ,never tried to sell me something I didn't want,let me test drive vehicles with different packages till I was comfortable ,due to the fact the dealership has a very large inventory to pick,from trucks ,suv,s and cars,the vehicle I pick was cleaned and waiting by the time the paper work was done ,which I might add was incredibly fast and professional, I have already recommended this dealership to anybody that wants a stress free buying experience.

riznay

28 de feb. de 2015

Sam the salesman was great. The rest of the cast of characters there from finance to management are sneaky, degrading liars. Change prices,numbers and feed you a line not to go elsewhere because it will red flag there loan and we will forfeit the loan. The manager was so degrading to my wife calling her sweetheart and baby...and then yelling at her for not parking the car in the right spot. Good thing we have connections to thousands of people through our careers right in their back yard who will be more than happy to hear this and go elsewhere. Thus campaign is just beginning. Don't walk....RUN AWAY FROM franklin SUSSEX AUTOMALL

Kathleen Galloway

22 de feb. de 2015

Service was great and prompt. Service staff were very helpful.

boba

22 de feb. de 2015

I have purchased 3 cars in the last 18 months.All this dealerships staff from the salesman through the financing departments are courteous and professional.

Duke DeGroat

19 de feb. de 2015

I am on Wrangler #4, all purchased here and always serviced here, great job!

Rafael

14 de feb. de 2015

profesional and courtios woare a bit on the high end uld recomend to others although prices are a factor, would recomend making labor charges more competitive.

Ron Bergeron

9 de feb. de 2015

Appointment time was met which is critical!Thank you!

Bruce Goldberg

8 de feb. de 2015

Brought my vehicle for an oil change. The staff was extremelyhelpful to all my questions.

walter

6 de feb. de 2015

guys are quick, respectful, and they get the work donethis is our fourth car we have purchase with franklin Sussex auto Thank you for all you are doing

Chris

1 de feb. de 2015

Very satisfied. The prices and time spent servicing my vehicle was very reasonable. Very courteous staff.

ITSJOEPAT

26 de ene. de 2015

LISA DRAKE WAS PROBABLY THE BEST SALESPERSON I HAVE EVER DEALT WITH AND I HAVE DEALT WITH QUITE A FEW. SHE IS VERY CONCERNED WITH YOUR NEEDS AND DOES NOT TRY TO STEER YOU IN THE WRONG DIRECTION. TOOK CARE OF EVERY PROBLEM VERY QUICKLY. WOULD DEFINITLY SEND FRIENDS AND FAMILY TO HER AT THE FRANKLIN SUSSEX AUTO MALL. THANK YOU JOE FAYO.

keith

20 de ene. de 2015

I purchased a 2014 Dodge Ram 1500 from Franklin Sussex .Lisa Drake was very professional and informative.I had concern with a bumper and was taken care by James Tester a few days after my purchase I am very pleased with my new truck , Thank You Keith Garley

John Moskonas

17 de ene. de 2015

thanks. the software update for the transmission recall has made my transmission much quieter and smooth

sandy

11 de ene. de 2015

I recently purchased a jeep grand Cherokee from billy dugan at franklin Sussex auto mall. Billy and team are very professional and knowledgeable. They seemed to really care about my family and what we need from our SUV. This was the greatest purchase experience of my life and I won't shop autos at any other dealership or with any other sales person ever again.

Carolyn

9 de ene. de 2015

I recieved highly professional and friendly assistance with my car purchase...My salesman was knowledgeable, curteous, friendly and made my experience one that would cause me to absolutely recommend them to friends and family...A++++

Rmnjnc

31 de dic. de 2014

Went in to sell my 2009 dodge 1500 big horn edition. 82,000 Miles. Truck is in good shape. With a leveling kit and custom flow master exhaust. Had title in hand, they offered me 13,500. What a LOW BALL offer. I even leased my previous truck from them. So I went to another local dodge dealer and they offered me 16,800 plus a $100 gas card. If your going to sell your vehicle, don't go to Franklin sussex dodge. They are low ballers. To boot I'm the only owner and still have the lifetime warranty which was only offered in 2009. So much for that.

Tkevans

28 de dic. de 2014

We worked with Lisa Drake as our salesperson and she is outstanding. I have a medical condition and she worked hard to find a vehicle which I can drive and priced in our budget. This is the third car we purchased from this dealership and we always leave happy because they keep their word and answer/explain any questions or concerns we have. They make us feel like family and we hope they have a wonderful new year.

Brandon adula

2 de dic. de 2014

Nicole was great! I originally planned on shopping around for a new vehicle, and did just that. Franklin Sussex Auto Mall was my first and last stop. Surprisingly, the original price I got was lower than any of the other dealers I visited. I am extremely please and will definitely be purchasing vehicles there in the future. I got a 2015 Jeep Patriot and absolutely love it!

RAM 1500 Enthusiast

29 de nov. de 2014

The new vehicle in stock was test driven and proved comfortable and surprisingly nimble for the format. The sales person was knowledgeable and courteous. I look forward to a quick resolution for the only, very minor flaw in the new vehicle as delivered. The retainer to hold the convenience tray, not the glove box, in closed position is not operational.

mark

9 de nov. de 2014

Came in 'looking' at Grand Cherokee and went home with a new one!

Heamor01

8 de nov. de 2014

Claude Jaillet is the most professional manager at a dealer that I have ever worked with. Not only did he take care of all of my questions and concerns, but took the time to actually listen to everything I had to say. Fantastic customer service!

Rich

19 de oct. de 2014

Customer Service Rep Scott processed my intake for maintenance of my vehicle. He kept contact with me, informing about required repairs needed. I am overall extremely pleased with the quality of service given at Franklin Sussex Auto Mall. In no time at all, I was in and out while the service to my vehicle was done.

Laur Laur

12 de oct. de 2014

The team at Franklin Sussex Auto Mall are absolutely fantastic! Claude Jaillet, Doug Agne, and Jim Fischer were extremely helpful, friendly and patient when I came in to purchase a new vehicle. They were knowledgeable on the vehicles I was interested in and allowed me to test drive and take my time deciding on which would be the best fit for me. They were definitely fair in price and I could not be happier with my new Jeep! I would certainly recommend to all my friends and family to purchase their next vehicle at Franklin Sussex Auto Mall. Thank you so much! Lauren O'Hern

Lynky

11 de oct. de 2014

Everyone there is very nice, friendly and very helpful. I couldn't have asked for a better experience buying my vehicle and they were fast with the whole process. They all were professional and went step by step with me through everything. Many many thanks to Claude Jaillet and Doug Agne for everything you did!!!Lynn Parkar

d8ripper

10 de oct. de 2014

The professionalism , time taken, pleasantness, everything explained to you and never in hurry given by manager Claude Jaillet and salesman Doug Agne is the best I have every dealt with in the 40 years of buying vehicles from dealerships around New Jersey.Ken O'Hern

Schrammy46

29 de sep. de 2014

My brother and I went in looking for a new truck we hooked up with billy and what an experience we hadhe's very knowledgable with the product the negotiation went very smooth and we weren't jerked around and had a great time Can't wait to work with him again

JeepMs

22 de sep. de 2014

An update. Just three weeks has passed after trading in my 2011 Jeep Wrangler and buying a Jeep a Grand Cherokee Limited. Low and behold a postcard from Franklin Sussex arrives in the mail with an offer to give me up to 120 percent of the blue book value ethic the state, is currently over 20K. I feel let down, poorly advised and taken advantage of. They gave me 18K for the trade of which was in great condition and low mileage with out a scratch. So , I placed a call to Claude the manager and he said basically too late now you signed a contract. He turned down any type of good will negotiations. I do love the friendliness if the dealership , but found out the hard way , to do my due diligence beforehand. So, buyer beware, don 'to trust a friendly face.

daisy38

1 de sep. de 2014

AWESOME CUSTOMER SERVICE,FRIENDLY,VERY. HELPFUL!!!AWESOME FINANCIAL JOHN RODRIGUEZ IN SALES:::JASON CONCOY!!!!!JASON IS VERY HELPFUL AND UNDERSTANDING WHAT A CUSTOMER NEEDS...HIS SERVICE WAS OUTSTANDING,JASON WENT UP AND BEYOND TO HELP US WITH OUR NEED!!!JASON NEVER GAVE UP, HE CONTINUED HIS TIME AND SERVICE!!!THIS IS GREAT AND BEYOND OF CUSTOMER SERVICE!!!THANK YOU JASON FOR EVERYTHING!!!!!YOU ROCK!!!!!PS CONTINUE THE AWESOME CUSTOMER SERVICE!!!!IN FINANCEJOHN RODRIGUEZ WOW!!!JOHN WAS AWESOME,FUNNY,VERY GOOD PERSONALITY!!!!JOHN EXPLAINED EVERYTHING AND MADE IT EASY!!!!AWESOME SERVICE!!!I WANTED TO SAY THIS EXPERIENCE IN FRANKLIN SUSSEX AUTOWAS AMAZING AND AWESOME!!!!I WORK TWO WONDERFUL PEOPLEWITH GOOD CUSTOMER SERVICE AND FRIENDLY!THANKS GUYS CONTINUE THE GOOD AND AWESOME WORK!!!!THANK YOU!!!SINCERELY DAISY VELEZ

osterhoudt

6 de ago. de 2014

My husband and I recently purchased a Jeep Patriot from your dealership. We had yhe pleasure of working with Jay Concoy. At the time you did not haveone we were looking for. Jay searched and within a short time he found the exact Jeep we were looking for. Jay was very professional and a pleasure to work with. We worked with John Rodriguez for financing and in a short time we wer4e approved for a loan. He was very efficient. Buying a house should be so easy. Jason O'Hara, manager, coordinated everything in a ver pleasurable manner and in a short time we were driving our Patriot home. Yhank you, Cust9omers for Life, Janis and Steve Osterhoudt

Len61

4 de ago. de 2014

I would like to express my gratitude to you Claude. After our conversation you have reassured me this is the way to go. Thank You Sussex County Auto Mall

Polakowski

22 de jul. de 2014

Lisa Drake made my second time purchasing my Jeep at this dealership as easy as the first. She researched all the inventory and had information ready and available for me. Everyone was very friendly and kind. Great place to buy a car!

luci6971

20 de jul. de 2014

My husband and I have bought several new cars in the past years and I have to say working with Lisa Cheevers put all the others to shame.She was friendly, courteous, and quick to respond via text or phone to all and every question I had. She is not your typical pushy sales person that we all fear when walking into a dealership. She gets the job done and makes it a pleasant experience.She fought hard to get me the price I wanted for our new Jeep and trust me, I made her work.There were a few stains on the bumper and Lisa was quick to having the issue resolved. I would highly recommend this dealership and especially Lisa Cheevers to help you find the car of your dreams for the price of your dreams.

Hoebee

18 de jul. de 2014

I have never been to a dealership like Franklin Sussex Auto Mall! It is the best experience I have ever had! We needed help because we were in a lease from another dealership that cost us a lot of money and put us in a very bad position! Rob, Doug, Billy and the reception staff made our awful situation into a very positive one. And the best yet, they made my kids smile! Which means more than anything! I will always remember ! You made a difficult time in our life turn to a positive one! My kids are still talking about everyone they met and can't wait till we buy our next car! I will tell EVERYONE I know, friends, family, strangers.. anyone who will listen! Thanks FSAM!!!!!!!!!!!!!!!!

miarochelle44

7 de jul. de 2014

I recently bought a Dodge Avenger from this dealership and I have to say, not only was it the quickest car buying experience I've ever had, but my salesman was the most accomodating salesman I've ever encountered. Normally I feel like a fish in a shark tank when I go to car dealerships but Billy gave me plenty of options based on my preference, his honest opinion, and I didn't feel pressured into making a decision. I wiuld definitely recommend Franklin Sussex Automall if your in the Market for a car, and if he's available, grab Billy. You won't be disappointed.

Smiley8138

6 de jul. de 2014

Billy was awesome! Very helpful and friendly went through all the buying steps thoroughly. Great experience! Got a great deal on a new van. Gave in depth overview of the features on the car.

sjwilliams6

1 de jul. de 2014

Thank You Lisa Drake for your hard work and devotion into making my experience a great one. All my needs were met and it was an absolute pleasure

lmay2014

25 de jun. de 2014

We had a great experience at Franklin Sussex Auto Mall. Our salesperson was Lisa Drake, and she was the best. Extremely helpful and friendly, and made the overall car-buying experience enjoyable. We will definitely be coming back here for our next vehicle! Lisa is EXCELLENT!

ReneeCrain

18 de jun. de 2014

I needed to renew the lease on my car. Lisa tried to help me to negotiate with the bank. Even though we were unsuccessuf, Lisa was able to get me another least with a brand new car which was well within my budget. Her knowledge of all the cars was excellent and she knew which car was best for me to suit my needs and my budget. My father is retiree from Chrystler and started with working for American Motors so I come from from a jeep family. It is good to know that Chrysler has salespeople like Lisa working on their behalf who has the love and passion about the cars. I am very happy about my experience with Lisa and I will recommend her the anybody who wants to buy a car from FSA.

Kelsihuber

10 de jun. de 2014

I was a first time car buyer who went to other dealerships and felt bullied and pressured until I met Jason and Romelia. They made me feel comfortable and explained all my options clearly. They worked with in my means and they were very professional. It was the best experience I had. I love my new car!!

dphflytyer

6 de jun. de 2014

We recently purchased a Chrysler Mini van from Franklin Sussex. Their sales staff are extremely courteous and very professional. Our salesman was Mr. Billy Dugan. He was outstanding and very trustworthy. Afterwards we had a minor repair done which he took care very expeditiously. I would absolutely consider buying my next vehicle at Franklin Sussex.

mdbarcus

3 de jun. de 2014

I was looking for a new Dodge Durango R/T, Franklin Sussex Auto Mall had the exact one I wanted in stock. So I went onto Truecar.com to get a price quote and minutes later was contacted by Melissa McCabe. We set up a time to test drive the car and when I arrived I met with Melissa. She took me over to get signed in and told me a sales person would be over in a few minutes.Lisa Drake met me a few minutes later, introduced herself and asked if I would like a cup of coffee. She went and got a dealer plate so we could take a test drive and answered all of my questions in a courteous and professional manner. After the test drive Lisa worked to get me a good price for both the new car and my trade-in.John (sorry John I didn't catch your last name in all the excitement) got me a decent interest rate considering the fact that I have poor credit due to some outstanding medical bills and also negotiated a good price on the Chrysler Maximum Care Lifetime Warranty I wanted.They washed and detailed my new Durango and also filled the tank with gas, which was very nice considering the fact that it has a tank that holds almost 25 gallons of gas!I should also note that this dealership is not local for me, it's about 45 minutes from my home, but the trip was well worth it.Thanks to everyone at Franklin Sussex Auto Mall, it's great to be a part of the family!

Mikeshe1982

24 de may. de 2014

Franklin Sussex Auto Mall and the sales team of Jason Concoy and Jason O'Hara was the most pleasant experience I have had to date with purchasing a new car. I am a customer for life. Both Jason's were honest and very professional. It is hard to find an honest sales person these days and I can not say enough about then both. Thank you both agian for making my new car experience pleasent.

patriot1919

21 de may. de 2014

I was very pleased with my experience at Franklin Sussex Auto Mall. Jason O'Hara gave me a fair price on my 2008 Jeep Patriot and set me up with my salesman, Jason Concoy. Jason located a 2014 Jeep Patriot for me to test drive and it was the car for me. Jason O'Hara and Jason Concoy both walked me through the process of purchasing my car. I did not feel rushed or pressured at any time. They were able to answer my many questions and send me on my way with my new car in a few hours. Mike Bostelman was very thorough in the final stage of my purchase, (the signing and reviewing of all those papers). Not my favorite part of the process but Mike did a great job getting me through it. The employees at Franklin Sussex Auto Mall have always been the best. You might say I am EXTREMELY pleased.....this was the 6th Jeep I purchased at Franklin Sussex. Emloyees have changed over the years but they are always replaced with another great crew. Thank you, Jason O'Hara, Jason Concoy, and Mike Bostelman.

BRemolino

15 de may. de 2014

I just made my third purchase from Lisa Drake and Franklin Sussex Auto Mall. I keep returning to them (and this dealer is 76 miles from my home) because the dealership is low pressure and they actually listen to you needs and find something that works with what you request. There are no gimmick's or high pressure sales tatics here. Just honest friendly people who know how to treat a customer and get the job done. I have pruchased many cars over the years and this has been the best dealership I've been to. Lisa Drake is perhaps the most knowledgeable and kind sales person I've ever met, and she makes things happen. She is always attenative and listens to her customers needs and goes well beyond the call of duty to make sure the sale is done right.

Halina100

18 de abr. de 2014

Lisa Is the best salesperson ever. Very knowledgeable about her vehicles and did not pressure us at all. She found what we were looking for and I am driving the car of my dreams! Jason and Lisa both have great customer service skills. Really great people. If they were "health care" professionals...I would steal them and make them come work for me. It is very rare to find energetic, smart, and kind people to work for a business. Franklin Sussex really did a great job training them to be the top in their business. Hats off to all of you! You were a pleasure to work with!!

doris951

11 de abr. de 2014

We have been to other dealerships and Franklin Sussex Automall is by far - much better. The Salesperson, Lisa Cheevers, was excellent - knowledgeable, patient, funny and made a great effort to put us at ease and work within our budget. She was the reason we decided to buy on the day we did.

Victoriaod4

9 de abr. de 2014

Lisa was fantastic. Got me a deal within hours. Could not have asked for more from her. She was not only helpful but returned calls right away and kept me posted with the cars

autolt

8 de abr. de 2014

I found the vehicle online and never stepped into the dealership until a week later. They were very friendly and helped me out with what ever I needed. The vehicle price was fair and they gave me more than I expected for my trade in.

kwyjibo519

2 de abr. de 2014

After pricing out a 2014 Jeep Cherokee Limited on www.jeep.com an exact match came up at Franklin Sussex Jeep. I have been a long time customer of another area Jeep dealer and always leery about walking into another dealership as I have no patience / refuse to deal with some of the dog & pony shows some dealers / salesman hit you with when you walk in the door...I usually head straight to the exit! Upon our arrival we were greeted by Robert Hladik who offered to help us; I showed him the printout of the window sticker from jeep.com of the Cherokee we were interested in. It was located at another lot and someone offered to go get it right away...within minutes the Cherokee was ready for us to test drive. Told them we were part of the Chrysler Affiliate Rewards program, which they said they would honor on the Cherokee. I asked them to appraise our car and have numbers for us when we got back. I was pleasantly surprised to come back and have Rich Pasiut and Robert armed with printouts of an appraisal on our trade-in along with 3 scenarios should we choose to finance the car. I wanted to go home to think about it and also do some further research on our trade...there was absolutely no pressure from Rich or Robert to make the deal on the spot. After a few phone calls with Robert during the week, we were now just $175 apart on our trade...we went back up, agreed to split the difference and bought the Cherokee we wanted. Within 30 minutes we had the deal and all of the finance paperwork wrapped up. We picked up the Jeep a few days later; only minor complaint is we said we would pick it up between 2pm -2:30pm...it was still being prepped and was not brought out until around 3:15pm. Certainly not the end of the world, but when you have a small child it can seem like an eternity. They spent a good chunk of time going over the Cherokee's features and setting up my wife's phone. Overall this was without a doubt one of the best / hassle-free car buying experiences I have ever had! I highly recommend FSJ!

Schrammy46

27 de mar. de 2014

Lisa is the best!!!!!!!I bought a new jeep wrangler from her and I could say enough of nice things about her Super friendly great personality and a great price won't go anywhere else

Becker2014

26 de mar. de 2014

By far the best buying experience I've hadever! From my initial discussion with Brian I was impressed with the level of professionalism. I was not pressed to buy but treated with respect. When I went in, I asked to speak with Claude the GM and rather than keep me waiting he dropped whatever he was doing and met with me immediately. I had a price in hand and they beat it! No negotiation, no tricks, no BS! Just a great price. Brian and Claude impressed me so much I intend to purchase from this dealership whenever I'm in the market.

thrower26

20 de mar. de 2014

My wife and I have been to several dealerships inour lifetime and this is the best experience we have ever had purchasing a car. Our sales rep was very knowledgeable friendly and courteous.From the time we walked in to the key chain goodbye we were treated as we were number one.From now on we will be going there for our auto needs, I will also be recommending this dealer ship and sales rep to my familyand friends. thank you for a great experience. Bob and Darlene

carglo

17 de mar. de 2014

Working with Lisa was a great overall experience. Professional, very informative and a great personality as well. I would recommend her to friends and family. Very, very satisfied!!!!

Zentient1

17 de mar. de 2014

Lisa Cheevers was great to work with. Friendly, helpful.After weeks of searching for the Jeep I wanted, dissolution was setting in. We decided to take a long drive out to Franklin. Lisa was wonderful! Answered all our questions after I test drove different Jeeps. Offered options and really worked with us. We were very happy and I got my Jeep!!!! Flora

John E Hawley

13 de mar. de 2014

Very Professional in sales approach. Vehicle I purchased was well presented and the sales process was very open and smooth . The deal and experience was very pleasant. I would not hesitate to recommend this dealership.

battfour

28 de feb. de 2014

I have a 2011 Dodge Journey, Sound stopped coming out of the radio. i did some research and found this to be an issue with dodge and there was a TSB (technical service bulletin) issued to re-flash the amplifier because the amplifier stops communicating with the bus (software freezing up). I spoke to service and asked if there was a charge since there was a TSB and my vehicle was out of the 36,000 warranty. I was advised there was no charge. When the car was brought in, Service claimed there was no TSB. I emphasized there was. Later they said they found the TSB but it didn't apply to my car and that re-flashing would not correct my problem. My problem was there was no power coming from the amplifier. They advised me it would be $180 to find out what was wrong with it (about 2 hours work). I asked if it cant be fixed then what. Service advised a new radio/amplifier would be in excess of $500. I left and took my vehicle to a professional audio dealer. In less than 30 minutes the radio was working perfectly. They advised me the Amplifier froze up and had to be re-booted. Total cost was $30. I later looked up the TSB to see compatibility to my vehicle. My vehicle matches what the requirements were from the TSB. Everything Service told me were lies. They should be ashamed of themselves for the rip off attempt on me. I wasn't going to leave a review for the world to see but when I replied to their questionnaire about my resent service and I got back nothing, Not even an "I'm sorry" I feel I should warn others to be careful when dealing with them. Do your homework before walking in there. As for me and my entire family, They lost a lot of business. We will never step foot in there again!!!

Minutolom

22 de feb. de 2014

Extremely unhappy with my visit to this place. Salesmen was rude and unprofessional and they are way overpriced! Would never go back! Was Very disappointed

ljc2850

16 de feb. de 2014

I only visited the dealership once I will be going back to hopefully to purchase an SUV so far everyone has been great. I will further comment when we close the deal. Well we purchased another Jeep. Everyone was great and a Special Thanks to Lisa Drake. If you are looking for a car she is the best person in my opinion to talk to she is a sales person who really listens to you as a friend not just a customer.

greatcars113

13 de feb. de 2014

We came in for an end of lease meeting. Lisa Drake thoroughly explained our options all the while listening carefully to our needs in our next car. Her professionalism, dedication, and willingness to go above and beyond are traits not usually associated with car sales professionals, but she most definitely exemplifies them. We are confident that if we have questions about our vehicles, both purchased with her as our salesperson, they will be expertly answered and in a timely manner.

dosterhoudt

7 de feb. de 2014

This was the second vehicle we bought from Lisa. She is a great sales person and worked hard for us. Everyone we deal with is very helpful. I would recommend this dealership. It was a pleasurable experience.

mdoty1981

4 de feb. de 2014

This had to be the best experience I have ever had buying a car. It was well worth the hour drive. Jason was great looking over and working out a deal with me over the phone before I even got to the dealership. Once I was there he introduced me to Lisa to finalize the transaction. She was GREAT! She went over all the details of the car I was interested in, took me on a test drive and completed the transaction in less then 2 hours. To me that was priceless. With two kids at home I needed to be in and out as quickly as possible. All done with a contstant smile. Will definitely be going back to them when my lease is up!

haywagon2000

26 de ene. de 2014

Needed a heavy duty truck for work but had a limited budget. Jason Ohara and Lisa Cheevers did an excellent job finding the right truck to suit all of my needs and financial situation. They worked very well together along with Mike, the finance guy, to make my buying experience a no pressure, pleasureable one.

rctautobody

11 de ene. de 2014

The dealership was easy to get to and everyone there was very nice upon arrival. The salesman Sam Nazzaro was very helpful. He made my experience easy and painless. I am a very busy person with very little extra time. He helped me pick out and purchase a vehicle in my price range in under 2 hours! Overall my experience was great. I will definitely recommend the dealership and Sam to friends and family.

CKM22

2 de ene. de 2014

I have bought two cars from Lisa Drake and have been very satisfied with the whole car buying experience. Would definitely recommend and use again.

BSDSPARTA

31 de dic. de 2013

Jon Acevedo was a pleasure to work with. His previous experience in service and intimate knowledge of the Jeep product made working with him easy and his information credible. We found pricing and trade-in value to be far better than other dealers.

nmg0240

17 de dic. de 2013

I had a great experience buying my new Dodge Durango! It was quick and easy but then made me feel comfortable through the whole thing!

bgolden7

16 de dic. de 2013

Great service once again!!! They fixed the problem and did so in a timely manner. I would reommend this dealership to anyone looking to buy or lease a car!!!!

WilliamDeloi

15 de dic. de 2013

Spoke to Bill S. and was told to meet with Lisa Drake. She was very kind and courteous and really took care of us and all of our needs. We had a perfect experience and will definitely be recommending this dealership to anyone who is in the market for a new vehicle. We will be back soon to trade-in another one of our vehicles and purchase another. Great experience. Thanks!

Motoxcr298

11 de dic. de 2013

My wife and I had a new avenger we never thought we could get rid of and get our mini van we needed for our expanding family. I contacted lisa on Facebook and it was a promising outlook. We drove to see lisa and what she could do for my family. Arrived at the dealership and met up with lisa and told her what we wanted to get into and lower our payments then what we had. She is a personable sales lady my daughter found her to be a great friend and lisa made her happy and my daughter doesn't take well to strangers but she loved hanging around lisa. Lisa Cheevers met my wishes and beyond she allowed us to take the van for a test drive and made sure it was for us and as we talked about it the more I loved the van. With me being in the military I know my family is safe and good to go in the van. Meting an active service member I appreciate all she has done for me and my family. I will be appearing in febuary to find my next new vehicle and will be doing more business with lisa Cheevers never met a more honest and helpful sales rep. I thank you again lisa.

Cathy72

1 de dic. de 2013

Went in to inquire about turning in my lease ( Jeep). Was pleasantly surprised how amazing Jason and Lisa were with listening to our needs and all while keeping our budget in mind. We left with not one but two new vehicles and are now saving over $100 a month in payments on what we were paying. Will definitely tell everyone about them.

audrey1102

30 de nov. de 2013

After many purchases and issues from this dealership, I swore I would NEVER purchase from here again, But i did, in July I purchased a 2009 Jeep Liberty with many problems and promises that were NEVER fulfilled............. I am very happy to say, that when i went in for Service on the Liberty on Saturday, November 23rd, I wanted to speak with the person in charge. Claude. He was NOT aware of all the issues and wanted to make it all right. He suggested a switch. Never knew that was an option. He put me with Lisa Cheevers, who was amazing and between Claude and Lisa Cheevers, they made it all happen. I am now in the vehicle for me........... I am very happy and have since referred very dear friends to Lisa Cheevers. I can honestly say, I am a very happy customer of this dealership and hope to stay that way. I really want to give a special thanks to Lisa and Claude for making it all right..............

J1598

24 de nov. de 2013

No nonsense sales pitch or inflated prices. Lisa was straight to the point, very respectful and best of all-extremely nice. At no point did I feel lost or uncomfortable as Ive felt at other dealerships. I actually walked out with lower payments and more than expected for my trade in. Even thought this dealership is not close me; Im coming back for sure.

mada0221

22 de nov. de 2013

They did an excellent job of the installation of my dodge darts interior LED lighting. They even went through the trouble of calling me to ask my opinion of where I wanted the toggle switch mounted. Overall a great job.

ssdrver

17 de nov. de 2013

I am very happy with everything.,,,,very easy to work with....can't wait to get the TV....great promotions.... I love my Ram. Doug was very helpfulllll.

RoberP

17 de nov. de 2013

My Jeep Wrangler as been coming in for Service and Maintenance since I purchased it. I have to say, Jim and the rest of the Service Department Staff have always done great work and been friendly and a pleasure to deal with. When I've had question for Jim or any of the service staff including mechanics my answers always came with a smile, I never saw that "Oh know he is going to ask me a question" look. When it comes to doing one of these ratings. I only ever do them when I feel outstanding or horrible work or service has been done. This is a case of outstanding,wish I could do more of these type but it seems to be rare today. 5 Stars

Rob P

16 de nov. de 2013

I've had nothing but good experiences there, from buying,service,or repair. While waiting for weekend oil changes, I have spoken to many of the staff in all departments and its always been a pleasure speaking to each and everyone of them. In today's world it's a nice feeling driving away with a comfortable feel and a smile instead of the unsure if all is good feeling. Which I have felt many of times in the past with other places. 5 Stars.

roxieslivecom

14 de nov. de 2013

Everyone was respectful, polite and was interested in what you said. Also gave you the information you needed without being pushy or rude.I was impressed. I will go to this service department again gladly

Kennia

12 de nov. de 2013

Buying a car from this dealership was easy and fast, everyone was quick to serve, friendly and proffesional I would recomend this dealership to al my friends and family

LA

11 de nov. de 2013

Great service, had my 2013 Ram brought in for oil change and tire rotation. Job was done quick and all updates on the truck was performed within a reasonable time. Great staff. Keeps up the good work.

envirotech1938

8 de nov. de 2013

I purchased my van at Franklin Sussex auto mall new, and Franklin Sussex dealer ship is the only company to service my van over the years. I have always been helped by Steve. But he was not there this time and no one could tell my why. Thanks for keeping my Van in top condition. Skip

lorb3

5 de nov. de 2013

We liked working with Jon. He was a non high-pressure salesman, very courteous and respectful of our situation. He was very knowledgeable about the type of vehicle we were interested in, which helped us make the right decision. He and his manager worked very hard to give us the vehicle we needed at the price we could afford. Plus, I got a flat screen TV to boot! :)

Joe W.

3 de nov. de 2013

Chris S. was great. We worked out a number of details through e-mail so the process was really convenient. Chris offered us a great interest rate and found the car we wanted (the new Jeep Cherokee) even though there were hardly any available in NJ at the time. Once at the dealership, everyone was very friendly and we wrapped up the purchase from trade-in appraisal through financial paperwork quickly. This is the third car we have purchased with Franklin Sussex Automall.

jimjencs

2 de nov. de 2013

Chris, our sales person, and James Tester, our service rep, couldn't have been more friendly and helpful through the sales and service process. I've recommended Franklin Sussex Automall to all my coworkers - since they asked about my need Grand Cherokee. Chris made sure we had all details and was very knowledgeable during the sale, and James let us know every detail regarding the service. Our best experience in purchasing a vehicle.

CBonfiglio

2 de nov. de 2013

If you choose to buy here, see Claude, the General Manager. He truly cares about customer service and doing the right thing for the consumer.

d8ripper

1 de nov. de 2013

Worked with the manager of Franklin Sussex auto mall on buying a new Jeep Grand Cherokee Claude Jaillet, Claude personally worked with me on pricing, finding a Jeep we liked and with a lease that we could afford. Claude worked with us right through the process to the Jeep was handed over to us. Claude is very professional in every way and anyone would be glad to deal with him in making it a pleasant experience in buying a vehicle from this dealership. I would highly recommend anyone to come to Franklin Sussex Auto Mall to buy a vehicle.Ken O'Hern

theobarb

1 de nov. de 2013

I brought my Jeep Liberty in for an oil change and tire rotation. Michael Nogrady was my service advisor. He took me out and did a safety check, he showed me the tire tread remaining on my tires etc. My service was done in a timely fashion. I was very pleased with my service experience as always.

Ldblide

29 de oct. de 2013

Wonderful service, all of the staff was infomative, listened to my issues that my jeep was having. It was a great experience going to franklin sussex auto mall, all around.

Ldblide

28 de oct. de 2013

Everyone was great, they understood my situation and worked with me so I could drive home with a new Jeep that day! Excellent team and service! I had some factory issues with my car as i was driving off the lot and Lisa responded and set me up for a service appt. great follow throught. I would recommend this team and dealership to anyone. I truly appreciate everything! Thank you

MFurrey1

27 de oct. de 2013

Doud was very enthusiastic about his job and was very helpful. I have purcahsed alot of vehicles for me persoanlly and for my business and this exepreicnce was a very positive one, Doug shoud commended for his attention to a customers needs. He is is an excellent sales person and took the time to expalin all teh features of the trucks. Thumbs up!!!

jackj44

24 de oct. de 2013

Michael Nogrady was very helpful however my Sirius Radio still drops out as bad as it ever did. I have never had a problem with Sirius on any other Jeep I hae owned. This is still a problem that we need to give some attention to.Thank youJack Jaust

joanes

20 de oct. de 2013

All the people in the service area are always pleasant, helpful and service my vehicle is always has been done in a timely fashion. I also purchased my car at this dealership.

Elizabeth D.

18 de oct. de 2013

Had my 2012 Jeep Compass in for a minor recall, wiper issue & an oil change. My Jeep was serviced quickly & thoroughly. Over the past 7 years I've always been happy with both the service and the clean facilities when I brought in first my Jeep Liberty & now my Compass. I will certainly continue purchasing & having my vehicles serviced at Franklin Sussex Automall. Thank you!

supernom3

16 de oct. de 2013

I had the pleasure to have Billy Dugan as my sales rep. I was very impressed with how knowledgable, informative, & patient he was. He made the purchase if my jeep smooth & exciting! He was the reason I drove out of my way to purchase it from him! Ty Billy!

KrisFinn

15 de oct. de 2013

Our Salesman Billy Dugan bent over backwards to get us the truck we needed at the payment we could afford. We are in the business of moving and setting Manufactured and Modular housing. We've bought a lot of trucks and this was by FAR the easiest deal we've ever made. You cannot beat their prices and professionalism. Billy knows his products inside and out and spent a lot of time getting us familiarized with our new truck.This Dealership runs like a well oiled machine. We went there as strangers and left as friends. Would never go anywhere else. Highly recommend!! Northstar Transit And Set, NY

cgtejada

15 de oct. de 2013

Great customer service, very friendly and hospitable. I was taking care off promptly so my wait time was very minimal. He was very professional and knowledgable and answered all my questions.

DaveFrueh

13 de oct. de 2013

From setting up the service with Pam to the final closure with Michael was pleasurable. Service can be a pain, but when I can sit down and do my work on the computer, while waiting and know the vehicle will be taken care of and done right the first time, that is precious. I use the Chrysler coupons which makes my service affordable. Michael is thorough and lets you know how your car is doing and provides the necessary future recommendations. Lisa sold me the car end of yr. 2010 and I was very pleased with her sales ability and performance throughout the entire transaction. There is a parts specialist Wayne who is knowledgeable and always helpful as well. Keep up the great service and work.Sincerely, Dave Frueh

LRG746

10 de oct. de 2013

I have been a regular service customer at The Sussex Auto Mall for several years. We have had 4 jeep products since 2007 .This has been the only dealership that I have trusted for regular service of my vehicles. Unfortunately my 2011 Jeep Liberty had a major Transmission problem. They took great care to let me know what the problem was and kept in touch with me during the repair process .Luckily the repairs where covered under the warranty. Which is one reason I decided to purchase a jeep product at this dealership.I am and have been very happy with the personal and professional care I have received. Mike and Jack are the best !

musill1

9 de oct. de 2013

I'm a no nonsense kind of girl so don't like games of car dealerships. I would like to get the best price first time in without having to pit dealerships against each other. Once we got past all of that it was great.

RACN33

8 de oct. de 2013

Had 30,000 mile checkup and Oil change. In and out in very short time. Very helpful and friendly staff. Even though I didn't purchase my Chrysler here, I would come back again for service.

jimjencs

6 de oct. de 2013

Spoke with Jim over the phone. I gave him the overall picture of my trade in and the model of vehicle I wanted. We scheduled an appointment, I test drove two different models, and was never pressured into making a decision right away. Came back with my wife the next day, drove both vehicles again and walked out with our new Jeep. My wife who has an Acura MDX, was so impressed with Jim and the people at Franklin Sussex, made an appointment to see what they could for her to get a 2014 Jeep. Best experience I've ever had in purchasing a vehicle.

crewdog40

3 de oct. de 2013

Service department was very friendly and efficient.

jkhig

2 de oct. de 2013

Our salesman Billy was very knowledgeable, courteous, and respectful. He and the Finance Manager, Rob, were both very respectful of our time. Price negotiation went smoothly with no games. This was probably the best car buying experience we've had. Would recommend FS Auto Mall.

KarenGinNJ

1 de oct. de 2013

Contacted the dealership regarding a convertible I'd seen on the dealership website. Spoke with Billy Dugan, was given a test drive. Billy was very informative, answered all of my questions. Everyone we came in contact with was very helpful. Billy and the staff went so far as to being able to help me with title to my trade in which was in my deceased husband's name. They contacted the Surrogate's Court, got the paperwork I needed, then faxed it back to the court for me.The entire experience lasted approximately 3-1/2 hours. I couldn't be happier with the car or the customer service at this dealership. Thanks!!!

outdoorsman11

1 de oct. de 2013

Lisa was an absolute dream to work with from beginning to end. She wasn't over bearing at all and understanding of what i wanted. she was very considerate of the fact i drove 45mins and didn't waste my time at all. she made buying my new Ram a pleasure, as well did john in finance. I will look forward to buying my next vehicle from Lisa & fsautomall, and highly recommend taking the time to visit them if you are looking for a new or used car

Lou

27 de sep. de 2013

Staff was very helpful, always a joy to get my truck services at FSAutomall.

tzannetti

25 de sep. de 2013

Michael went above and beyond to help me with issues I had been having with my Dodge Journey. I am so grateful to have found someone who I feel I can trust!! He explained everything so well. And kept good communication through the whole process. I am recommending Michael and the service team at Franklin Sussex Auto Mall to all I know. We will be going there from now on even though I have a warranty elsewhere. The peace of mind is well worth it

mrs trouble

24 de sep. de 2013

service very good, jack gets me in and out. service is oil & filter change

sja1942

23 de sep. de 2013

I had my radio replaced several weeks ago for problems with the cd player while still on my complimentry sirius radio trial period. when the contract came due, I decided to renew and sent in a check along with the form. However, when the trila ran out so did my ability to recieve satellite radio. apparently there was a mixup when the radio was changed. I walked in without an appointment and mike put his lunch asside to help me. After an hour on the phone with sirius and in and out of my car he found and corrected a problem with mismatched radio and contract id numbers. My radio now works fine and I am a happy camper.

Lisa Arnoa

18 de sep. de 2013

Dough was awesome friendly professional and very willing to satisfy !! This is my second car he sold me and I will continue to go back to him and refer people to him

vsmusic

16 de sep. de 2013

Appreciated the service and attention I received and didn't feel pressured to buy...even though I did! Lisa and Jim were great and answered plenty of questions.

bobkylish

14 de sep. de 2013

I was very pleased with my experience at Franklin - Sussex Automall. I enjoyed working with Lisa Cheevers. Lisa made me feel comfortable the minute I walked in the door. Lisa and Franklin - Sussex Automall were willing to work with me to put me in a new vehicle. I would recommend Franklin - Sussex Automall to my friends and family..

zaksmom

12 de sep. de 2013

This is the 5th car we have purchased from Franklin Sussex Auto Mall. We purchased our 2nd Chrysler 300 through our salesman Doug Agne. He has always been incredibly helpful, courteous, friendly and accommodating. The service department is wonderful. We usually deal with Jack Palmer. He is always helpful, friendly and is an all around nice guy. Other service people and sales people are always friendly and helpful if needed. We will always purchase our new cars and have our service done at Franklin Sussex Automall and refer anyone who we know wants to purchase a car to them.

spydaman60

9 de sep. de 2013

i found it a pleasure to work with jim and john and we wrapped up this deal in relatively short order. would recommend fsam to family and friends!

JillAHahn

31 de ago. de 2013

Britt Harm at the customer information desk was friendly and helpful. She introduced me to Dylan Moran in sales and he walked me though trading in my 08 Jeep Wrangler for a 2014. I am so happy with it and thankful for his efforts in getting me a great deal.

Happy Customer

30 de ago. de 2013

August 30, 2013 Up until today I would have thought Milford Chrysler was maybe a little bit above average with their service department however America, that has changed. Last night after our grandson's practice my driver's side passenger window decided it was going to stay down. With heavy rains moving in for the entire weekend I shot off an email to Milford, where I purchased the vehicle, figuring they would stop at nothing to at least get the vehicle in if not to fix it to at least try to get the window back up ~ YEAH RIGHT! So I've been calling dealers like a crazy person and just wanted America to know that although ALL Jeep dealers in the area were in fact booked ONE stood out as my (and hopefully yours in the future) knight in shining armor and cared enough about me and the vehicle. Franklin Sussex is squeezing the Jeep in to, if not solve the problem at least try and get the window back up. That being said hey Milford Chrysler's Casey (not sure of the way you spell it, forgive me) when you call to leave those messages asking about your service, whoops FYI they'll be no need to anymore because you've lost me and hopefully all the others who read this to the dealer who really stood out and cared enough about me and the damage that could have been done to the vehicle. Shame on you guys it's not like I was begging for something as simple as an oil change do you really think other customers would have minded waiting a few extra minutes for something this serious? P.S. I stopped by Milford Chrysler on my way home to return their plastic coated logo plate as it now bears one from the dealership who made time to look at my Jeep, Franklin Sussex and how nice that, while talking normally with one of the managers outside trying to explain how I felt I'm approached by another employee clearing needing to brush up on his customer service skills as he tried to insult, ridicule, and try to make this all about me being the kind of customer who "couldn't wait". Yep America it's clearly true that I have made the right decision kicking this dealer to the curb.

rwbogle13

29 de ago. de 2013

this car purchase was my 11th car i have purchased from franklin sussex auto maqll over the last 20 years.this is also my 9th dodge caravan. great vehicle. even gteater dealership. if all dealers were like this with great professional staff members chrysler would out sell GM.a special thanks to ken vansweden my sales person and to claude jaillet the general manager for all theirhelp with this purchase.also i must point out that the ower of franklin sussex (Eric) and his ceo Bill Snoffer are true profressionals and great spokes persons for the chrysler, dodge, jeep products. all dealerships should be like this one.

ltdan

21 de ago. de 2013

We have purchased 4 vehicles from this dealership. Each time, our salesperson was Lisa drake. From the time of our first inquiry to the time we drove away, Lisa did everything she could to make it happen. She understood from the beginning that we were turned off by high-pressure salespeople. She accepted that fact and "pointed us" to what we might consider as a possible option. She did everything she could to accommodate our needs and wishes. She helped get the best deal on our trade-ins as well as giving us the best deal on the vehicle we selected.beWe recently purchased a used Toyota. We contacted Lisa and requested to see the vehicle. It was exactly what we were looking for. In a few short days, we drove away in our used Toyota. Lisa handled all the odds and ends and quickly and efficiently. I told her that I was not crazy about the length of time it took to sign all the paperwork. She had me fill out some paperwork ahead of time and asked when I would be coming in. When I came in to sign, she took me directly to the finance office. The finance gentleman was ready for me and I was out the door in no time. That's the kind of service I like. Ask for something, and it is done!About a week or so ago, Lisa contacted my wife that the dealership had taken in a used Ford Ranger. She was aware, through my wife, that I had been looking for years, literally, for a good used Ford Ranger. Lisa and my wife had arranged for the Ranger to be at the dealership the next day and my wife was going to "casually" mention that there was a nice used Ranger on the lot. I showed up the next day with my wife in the late afternoon and was told that someone else had already purchased the vehicle. I was kind of upset since I did not even have a chance to see it. Lisa was unaware of the deal and personally apologized for what happened. Apparently, there was some "miscommunication" between the sales staff. Anyway, another Ranger became available a day or so later and Lisa called my wife immediately to see if we were still interested. We went to the dealership the next day, saw the vehicle, and decided to purchase it. Not only did Lisa help us find another Ranger, she fought hard to make things right. As a result, Co-owner Bill Snoffer made sure that the vehicle was not sold before we got there, gave us a great deal, and showed us that the dealership cared about it's loyal customers. I am and will be a loyal customer to this dealership. Thank you Mr. Snoffer. As for you, Lisa, your commitment to us customers and friends go a long way. We will be back (hopefully not too soon) and we will be looking for you when we return.Well done, Lisa, well done!!!!Dan and Nadine Allen

smglennon

17 de ago. de 2013

I had an amazing experience at Franklin Sussex Auto Mall with Lisa Drake! She knew I was nervous and excited and did everything she could to make me feel relaxed and confident. She was friendly, knowledgeable, caring, and just as excited about me buying my first SRT8 as I was. She treats the cars like they are her babies and really wants to see them go to good homes. She never had a doubt that I was leaving with a new car that day. She got me a fair price for an amazing machine. I got a great deal on my trade in as well. I am a Mopar or no car man and when I need my next Mopar or if any friends of mine ask I will tell them to go see Lisa Drake and the folks at Franklin Sussex and you will feel like family. I'd write more but I'm gonna go drive my new HEMI!!

RyanBrucker

1 de ago. de 2013

Lisa was very nice and extremely helpful in describing all of the features of the 2014 Jeep Cherokee. She was able to get me a test drive in the exact vehicle i was interested in and ended up taking the vehicle home that night. She stayed late to finish the sale and get my new car home with me.

mikesr58

1 de ago. de 2013

This is one of the best experiences I have had in purchasing a vehicle. Ken and Claude were extremely knowledgeable and helpfull in my purchase. I am completely satisfied with this dealershipand it was worth the hour and half drive I made. I highly recommend this dealership and have told many of my friends about my experience.

Armalite

29 de jul. de 2013

Franklin Sussex is the best dealership I have ever worked with. There service is great. They discuss you service, answer questions and fix or service your vehicle in a timely manner. The quality of work is incredible, they were able to fix my car within a day, set me up with a rental and have me on my way. No waiting no hassel and no worries. If it was possible to give this dealership a six, I would. The sales department and finance staff are just as professional and kind as the service department. I have purchased 4 cars from this dealership. They were able to break a lease early for me and put me into a new lease without breaking the bank. I always get the best prices on my vehicles, need I say more, I bout 4 vehicle from here. I cannot say enough about Franklin Sussex and all the employees that work there. If there was a model dealership that all others could follow, it would be Franklin Sussex. I will continue to purchase my cars from Franklin Sussex for years to come, they make the car buying experience enjoyable.Respectfully,Sgt. Michael Turner III

rturner97r

29 de jul. de 2013

They are genuinely concerned with your needs and will work with you to get you the trade value you want. They are not condescending or pushy with women. Best car buying experience ever. Look for Billy Dugan, Lamonte Mejia and John Rodriguez. The rest of the people are also super professional.

MichaelNWNJ

24 de jul. de 2013

This review is comprised of a recent car purchase (2012 Jeep Liberty Lattitude) and service to my 2000 Sebring. For all of these visits, I was greeted upon entry, welcomed, and never once felt the pressure to purchase, or cave into an up-sell. Garrett and Nina worked great together to get me the car that I could afford (Jeep), and my Sebring has been brought in for service several times, and always comes back on time as promised. I would refer my friends to the dealer for sales and service.

Jessnj13

19 de jul. de 2013

To everyone that's dealt with this company in the past and had problems I highly recommend you give them another chance. We've bought 2 cars from this dealer, both a breeze to purchase and their service department follows right along with it. Very throrough, patient and communicative. They make the uneasy experience of not knowing what could be wrong with your car turn into a confident one that you know they have your best interest in mind and want to not only fix your car but take care of you. I definitely recommend this dealer and am sure to share our great experience whenever I'm given the opportunity. Thank you Franklin Sussex for taking care of us for 6+ years and many more to come!

jscap

19 de jul. de 2013

All we have to say is that we had an amazing experience.. we were truly in a bind and Lisa Jason and the finance department worked their magic and got us a vehicle that was affordable and exactly what we were looking for. this is the 4th car bought from franklin Sussex auto mall and this experience was just amazing. they took there time and wouldn't let us leave until we were 100 percent satisfied with the purchase.. a huge thank you to Jason Lisa and the finance department for making this possible!!!!!!!!

mberberich26

15 de jul. de 2013

Lisa Drake is by far one of the most professional and personable sales woman I have ever dealt with. Over the last few years I have purchased several vehicles and have always gone to her direct. I will not go to any other dealership as long as Lisa is there to help me. Wonderful experience and great place. I often stop in just to say hi to Lisa and the team at Franklin Sussex Auto Mall. They always remember me and ask about my children and my wife. I know it is good business to do these things but I honestly believe they really are interested and enjoy the interaction. This particular purchase was as direct as possible, On Saturday Morning I called Lisa Drake on my way to their service department for an oil change. I spoke with Lisa and explained what I wanted, how much I could spend for a finance, how much I could put down & to call me back if she could work out a deal. Trust me these were not easy terms. Within 30 minutes I received a call with several options. We worked out a few details regarding my wants and needs. A couple hours later I was surprising my wife with my new Dodge Ram 1500 Crew cab. My wife expected me to come home with my old car and new oil, instead I came home with new oil in a new truck. I really did not think Lisa could pull this off, who knew I would be coming home in a new truck. Its Monday now and my wife is speaking to me again, we both love the truck. The Parts and service team has been very helpful with my past vehicles and I expect the same service in the future. I do not typically deal with dealership service but this place has earned my business and my trust. In addition the dealership always has events that they offer food and beverage, I have not only heard but have witnessed them providing food to customers and anybody that stops in, regardless if they are purchasing a vehicle or just stopping in to feed their bellies. I think it is amazing that in a money driven business like selling cars they provide food for people who are going through tough times. Thanks again Lisa and Franklin Sussex Auto Mall!! It's nice to be part of the Franklin Sussex Auto mall family.

LisaFraser

8 de jul. de 2013

Michael was wonderful with whom to work. He didn't quit working on my Jeep's problems until they was completely resolved. My Jeep's issues commenced prior to the expiration of the warranty, but were not completely resolved until after its expiration. Michael worked tirelessly with the warranty company and those within the dealership to make sure that I still had warranty coverage since the exact issue was not identified until after the expiration date. I am very thankful to Michael for all he did. I would definitely recommend Michael Nogrady and Franklin Sussex Automall to others.Sincerely,Lisa Fraser

trentster

5 de jul. de 2013

This is the 5th Jeep, my 3rd I have bought from this dealership and Jim Fisher. It is the best experience bar none! Jim is attentive and wonderful! He helps you every step of the way. Everyone you deal with is professional and extremely helpful. We will only purchase from here and work with Jim Fisher! He is the best! We will only purchase from this dealership and Jim Fisher!

aappleby

4 de jul. de 2013

My salesperson Lisa was amazing--thorough, efficient, professional, friendly, and totally genuine. She went out of her way to make me a happy customer. However I was hoping for a larger trade in amount for my Jeep.

kimm2cute

30 de jun. de 2013

Have NEVER been treated so amazingly!!!!! Everyone that I delt with went above and beyond not only to help me but to make my expierence a painless one. My daughter and I have bought a total of 7 cars here and will and have reccommeded this dealership and Nina, Brian, Dominic and Claude specifically to many friends and family. Keep up the GREAT work!!!!!!!!

reddragon79

28 de jun. de 2013

This was the only dealership that showed any interest in working with me because I was upside down on my trade in. Lisa was very friendly, helpful and patient with me. I never felt rushed or pressured into buying a car.

donnaburge05

28 de jun. de 2013

My husband and I had a great experience purchasing our two 2014 Jeep Patriots. Everyone was very friendly and more than willing to accomodate us in every way. I would definitely purchase our vehicles here again.!

zann719

24 de jun. de 2013

Lisa Cheevers was our sales representative and she was wonderful. She was very informative, friendly, and was easy to work with. She really made us feel as if we were family, Lisa even helped me setup my Bluetooth with my phone before we drove off the lot. I will definitely be back at the end of my lease. I would also recommend Lisa to anyone looking to buy or lease a vehicle.

MaryGB

23 de jun. de 2013

Lisa was very helpful, pleasant and accommodating regarding my vehicle trade-in, financial requirements and the purchase of another Jeep. My family has worked with her in the past and look forward to dealing with her in the future for any new/pre-owned vehicles we may need. Mike (in financial) was also very friendly and worked with me to get the right deal.Mary Grace Branagan

nhrn216

21 de jun. de 2013

Romelia and Lamonte could not have been nicer. Their relaxed attitude made me feel at ease. I was n ot pressured. I had arrived at the dealership unsure of what vehicle I was really interested in. Romelia took me on a test drive in the vehicle of my choice and made me feel as if she would take me out in any car on the lot if that was what was necessary. Luckily for her I fell in love with the first car I drove. Lamonte and Romelia took the time to make the deal work for me. I ended up leasing my new Durango. I couldn't be happier and cannot wait to refer my friends and family to you.

mavrik6425

18 de jun. de 2013

Lisa Drake was our salesperson and not only was she professional but extremely personable and courteous! We would definitely recommend Lisa Drake as the salesperson for anyone who is looking to purchase a vehicle!

xena14

15 de jun. de 2013

Mr. fisher stuck to his word on the phone.Truck was ready when i arrived.Would purchace another vechile there in a heart beat.Great people.

bfeswyer2

14 de jun. de 2013

Chris was more than helpful. I will never buy a car from anyone else. He has sold cars to my family members and friends too. He is very knowledgeable and professional.

Shannon672

7 de jun. de 2013

My salesman, Mike Gallagher, was very knowledgable about the jeep I was looking at. He is very courteous and friendly. It was a nice experience. I'm glad we chose Franklin/Sussex Automall.

Freckles684

6 de jun. de 2013

This was hands down the best car buying experience I've ever had! I had gone to four other dealerships before going to Franklin Sussex Auto Mall. Chris was without a doubt the most knowledgable, professional, and friendly sales person I have come across! After listening to my wants and needs he presented a truck that cost thousands less what I thought I needed. I couldn't be happier and will be back!!!

Charlama

5 de jun. de 2013

Great job Lisa, Jason & Rob getting me into my New Jeep Wrangler. The entire process was simple and they did everything they promised. Thanks Again

kellly23

5 de jun. de 2013

This our 6th car we have purchased . Our salesman Samuel Nazzaro is excellent to help you with all the information on the car.A real pleasure to deal with. Rob Matonis is one of the reasons why we come back to the dealer .He is just great at working out the numbers and getting you in the car at the price you feel comfortable with. He is always a pleasure to deal with.

GMCosentino

2 de jun. de 2013

By purchashing my new 2014 Jeep Grand Cherokee Summit from Franklin Sussex Auto Mall, I saved myself alot of the grief normally associated with purchasing a new vehicle. The sales force at Franklin Sussex was extremely polite and professional in their dealing with me throughout the process particularly the gentleman who sold me my vehicle Ken VanSweden. An added plus to buying my new Jeep at Franklin Sussex was that they actually had the vehicle that I was interested in buying in their own inventory! I would gladly consider buying a future vehicle from Franklin Sussex Auto Mall.

libbylou81

1 de jun. de 2013

my exsperience with this dealership was fantastic. they answered all my questions and i got exactly what i was looking for. the atmosphere was very friendly. there was no pressure at all. ive recomended both my brother and sister to this dealership and they both bought cars there. they certainly aim to please.

rater666

1 de jun. de 2013

I traded my old 2010 Dodge lease for new 2013 Chrysler lease. I talked to Lisa Drake on Tuesday pm - She called me in the morning and I drove my new vehicle home Wednesday pm - it was that simple. Everything was ready to be signed when I got there. This is my 4th vehicle from them in approx. 12 years.

shannon122

31 de may. de 2013

Very satisfied with my experience at Franklin Sussex Auto Mall. The sales representatives were courteous and knowledgeable. I purchased a new Ram truck and could not find a better price than that at Franklin Sussex. The staff I worked with really took the time to make this purchase happen. I highly recommend this dealership for those looking to purchase a new or used car.

nmastroeni

30 de may. de 2013

Both where very helpful in may ways and really took the time to make are that we where taken care of, was extremely happy with what we received and I will be sending friend to the Dealer when they are in-need of a new or used car.

abahar

28 de may. de 2013

Monte made the car buying experience very pleasurable. We ended up buying 2 vehicles instead of one. The sales team and finance person who dealt with us were very easy to work with.

Coconut1

28 de may. de 2013

The dealership is really good at making things happen in your favor. Very helpful. We had credit problems a few years ago but they figured out how to make it happen! We have delt with them for years and have always been satisfied. Would recommend them to any one. Thanks to everyone we delt with.

yankee1313

22 de may. de 2013

I have to say that Franklin Sussex has been the best buying experience i've ever had. The sales person Romelia knew every little thing about my Jeep and explained it thoroughly. When it came down to the dollars and cents the sales manager Lamonte Mejia made it a quick and easy with none of that back and forth stuff I always hate at other places I shopped. I have not stopped raving about my new Jeep! I LOOOVVVEEEE IT!

abedoy0504

22 de may. de 2013

After shopping several dealers online, I found the Sales managers extremely helpful and courteous and willing to work with me.They had no problem giving me all the information requested, UPFRONT and in a clear simple to understand format. I would highly recommend to friends and family.

cheryl217

21 de may. de 2013

My experience over all was excellent. The managers Jeff Benezra and Lamonte Mejia were very professional.Ron Biccum also did aexcellent job of getting me into my new jeep.I would highly recommend Franklin Sussex Automall.

Rainmaniam

20 de may. de 2013

The experience of dealing with Franklin Sussex Auto Mall was excellent. Chris Suchy could not have been more accommodating. He listened to what we had to say, made some suggestions and then went to work on making a deal happen. We couldn't be any happier. We got even a better vehicle than we could have hoped for and got excellent value for our trade. This was far better than previous visits to dealerships. Although this was some distance to drive to make this deal, we would do it over again in a second.

waterworks

16 de abr. de 2013

Time allowed for service 3 hrs. Work completed in 2 1/2 hrs. Very satisfied. Good job to the staff. no problems at all thanks

9735796439

8 de abr. de 2013

Once again, I had a great experience. Friendly atmosphere and very efficient service department. I would and do recommend Franklin Sussex County Automall to everyone I know.

lneuman

27 de mar. de 2013

Always get great service from the service department. Jack, Michael, Debbie, Roger and Jim Testa are very professional and accomodating. The service technicians are very knowledgeable and do a great job.

Mike DeStories

18 de mar. de 2013

The service guys at Franklin Sussex Automall are an awesome bunch of experienced guys who know thier product well. They always take good care of us!

Buruchian

7 de mar. de 2013

Was in for oil change and to check a front end noise. Service Dept took great care of me. Thanks to Jack and Tom! At first, car noise that I heard was still there. Tom came out with me for a drive and explained what I was hearing was normal noise. These facts put me at ease. Nice to have such personal service - right from the person who works on your car! Thank you FSA for always being dedicated to great serice and custom satisfaction.

dsukrg

2 de mar. de 2013

Excellent help to solve an electronic issue with onboard computer. Service dept is always friendly and attentive to your needs on any visits I make.

gpint

30 de ene. de 2013

While regretting not remembering the specific individuals I encountered on the day I serviced my Dodge Ram, I can speak with complete sincerity that everyone I encountered that day was exceptionally pleasant. From my first encounter with the service counter staff and his associates, to their manager who personally walked me through the mechanics of updating my key fob to the young woman who was situated in the show room that took my email address to the the sales staff that walked past me and exchanged pleasantries to the woman who took my payment at the cash register - it was as mentioned before, an exceptional experience. In essence, both the quality of service and the professionalism and courtesy in the way that the service was carried out (even the explanation of additionl service requirements) proved that Franklin-Sussex maintains a holistic approach in the assurance that their customers are happy. I purchased my Dodge at this facility and there were certain issues with the purchase that I was less than happy with but even then, the staff at Franklin-Sussex worked to "Make me whole" so to speak and that approach not only secured my eventual satisfaction, but kept me loyal. There are closer Dodge dealerships that I could go to but, I choose Franklin-Sussex. As for recommending this place - absolutely. The people there are like you and me... they have a job to do and they want to make their workplace a happy place to work in. Go in with a smile!

clsteurer

29 de ene. de 2013

I love that every time I come in for service, everyone at FS Auotmall is very friendly. Quality work,convenient location and great customer service.

TLekkas

25 de ene. de 2013

The staff at the service desk was helpfull and friendly. Leon as usual was outstanding locating the problem and repairing it in a timely manner!! Thank yoy for all of your time and help..

karen.sibalich

24 de ene. de 2013

We brought the dodge sprinter inJan.3rd, because it won't start in 28' weather.11 days later,we get the sprinter back,& $1032.later.Sprinter still will not start in cold weather.When we'd call they wouldn't answer the phone & if they did,they said they had to talk to the tech to see whats going on,& sometimes they'd call back 7 hours later or not at all.They insisted it needed a new fuel filter,which we just change a week before,then they said it needed more diesil in it,then they said we needed 6 new brakes,how that affected the sprinter starting?! I haven't a clue.Sprinter gets home Jan.14th evening,bearly starts Jan.15th.Jan.16th 26' sprinter will not start 3 failed attemps,tryed jumping it,battery worked still wouldn't start.Jan.7th put a space heater under sprinter overnight,started up at 28'. Sprinter has not started since.We put a brand new battery in it,Jan.23rd,still won't start. So for $1032.,we got our sprinter back with the problem unsolved & they in my opinion are very unrealiable,lack of communication.I called Roger Jan.17th,to tell him everything,his reply was bring it in we need to try having it outside.Duh! They already new it wouldn't start in cold weather.And how can we bring it in if it doesn't start.

chef1renee

13 de ene. de 2013

The sales process was shady. I negotiated a deal and when I got to the F & I process, there was a "hidden" balloon payment of $6,000 written in to the deal. It was very obviously a $6,000 uptick in the price, otherwise the F & I guy would have been able to delete it without impacting anything. The problem was supposedly that the $6,000 appeared on a "back-screen" and the sales manager was obviously hoping that I would not look closely before I signed. I told the F & I guy that this meant they were actually charging me an additional $6,000 for the car, and he had the audacity to say " OH NO...it's just in the way you pay it back". Are you (expletive) kidding me? Do you really expect me to buy that load of (expletive)?At one point in the process, he actually said...your contract is going to look a little different because we're trying to show you had a down payment. And used a phrase, "We're robbing Peter to pay Paul".I should have left at the very beginning when the saleswoman came back with the opening offer showing a payment amount for both vehicles I was interested in. I looked up and said, "where is the purchase price?", which of course, caused her to go back to the sales manager bull-pen and get the numbers. This is almost comical. She comes back with purchase price, less a $500 discount, and a deduction for the trade-in value of my car. So it appears that I'm paying $18,000 for a $33,000 car. What she didn't do is add the $19,000 loan payoff, which made the number closer to $37,000. I brought out my own calculator to do that, which then had her looking worried and picking at her fingernails. All I can say to Franklin Sussex Auto Mall, is SHAME ON YOU! You apparently don't give people credit for having intelligence, and you will do anything to sell a car while babbling on incessantly about your children's softball records and attempting to establish some type of phony rapport as a distraction. The management and staff are obviously trained to operate with absolutely no transparency or integrity, and I am grateful that I didn't succumb to your unethical practices. Needless to say - I won't be stepping foot into your dealership again.

GIANTSRULE

1 de dic. de 2012

I've always had a awesome experience whenever I'm at Franklin Sussex Auto Mall. They truly appreciate their customers and it shows in how they do business. I've purchased 5 vehicles from them and my family and friends shop there also. We'll never shop for a vehicle anywhere else. Their service is top notch. Leon is a professional and knows his stuff! If you want a great deal on a new car or just great service you should stop by. You won't be disappointed.

Clutterworks

27 de nov. de 2012

Excellent deal from start to finish! Everyone is so friendly and nice. We liked them soon much we bought a truck, and looking at buying another vehicle from them. A++++

kinoeye

18 de nov. de 2012

I purchased a car from Franklin Sussex on Ebay and then became a little concerned after reading several negative reviews. Luckily, my experience with them was the exact opposite. Dominic was really personable and conscientious. The car seems to run great and the price was excellent. He gave me a car fax with all of the service records on it and even filled up the tank before I drove it off the lot. I would definitely buy another car from these people. The only drawback of this place is that it is in the middle of nowhere.

Sammy

26 de ago. de 2012

Great place to buy a new Jeep! They could not do enough for us, our sales person, Olivia, was great. Ask for her if you go...

Davidsholem

18 de jul. de 2012

Would I buy in another deakership? Would not even consider looking elsewhere for a vehicle purchase! Buying experience was a pleasure! Highly recommended - financial staff A+++

coolvman83

6 de jul. de 2012

Recently purchased a 2012 Town and Country from this dealership. Very pleased with the customer service. The salesman/ sales team was very responsive and always returned calls. We were very happy with the price they gave us for our trade and the price on our new minivan and hope the service team is just as great to deal with. Would definitely recommend to friends and family.

whilad

27 de jun. de 2012

Service is Bad .........Dominic yelled at the customer .....I would not recommend these guys .....0 rated service ... Prices are not cheaper as advertised only thing they have is unsold lot of 800 cars only because of bad service

dealerslie

27 de ene. de 2012

BUYER BEWARE!! FRANKLIN SUSSEX AUTO MALL 315 State Route 23 North Sussex, NJ 07461(877) 386-6661 HELLO WE BOUGHT OUR FIRST TRUCK FROM THEM IN 2009 MIND YOU WE LIVE IN NY SO ITS 1 HOUR AND 20 MINS TO GET THERE OK WAS LOOKING TO BUY A NEW 2012 DODGE DURANGO BASE MODEL OVER THE PHONE THEY PUT THE MONTHLY NUMBERS TOGETHER WHICH WERE $349. MONTH WAS TOLD OVER THE PHONE SO WHEN WE GO THERE THE FAMILY OF 4 WE GET THERE AND RON BICCUM HAS A GUY FIRST NAME IS JERRY THEY START TO TELL ME WELL WE CANNOT GIVE YOU THAT DEAL BUT WE HAVE A USED MODEL WITH 14,000 MILES ON IT AND ITS 1 HOUR FROM HERE WE WERE LIKE WHAT ARE YOU TALKING ABOUT WE CAME HERE TO BUY A NEW TRUCK THEY PLAYED THE GAMES YOU KNOW LIKE ALL DEALERS DO I AM DISABLED WITH 3 METAL PINS IN MY HIP AND IN MY BACK PLEASE DO NOT BUY FROM THEM IF YOU WANT TO BE LIED TO BAIT AND SWITCH TO YOU, FRAUD ALL THE WAY AROUND AVOID THEM AT ALL COST IF YOU WANT TO GET LIED TO GO THERE IF YOU WANT TO KEEP YOUR DIGNITY STAY AS FAR AWAY FROM THEM HONEST YOU WILL NOT REGRET IT

cindygilson

10 de ene. de 2012

Here I am again looking for a new vehicle. This will be my third car purchased from Lisa Drake. She has gone out of her way, through my tears when feeling like nobody can help, and going out of her way to find me just the right vehicle.( i tend to go through vehicle till I find the just the one that fits).Lisa is great and anyone should be happy if they get her to be there sales associate.

y patel

5 de dic. de 2011

Corrupt sales dept...do not go to this dealership unless you WANT to be ripped off. Especially steer clear of sales person Nina Lusic who is RUDE and WILL RAKE YOU OVER THE COALS. If she returns your calls, it's because she is making money on you. If she doesn't return your calls, it's because there is no money to be made on you. They will do anything to rip you off. If you do buy here, insist on combing through the financing and make sure you understand how the numbers are crunching before signing anything. They do some very creative financing here. You won't even know you're being ripped off (trade ins, sales tax, warranties, services, etc). But my advice is...go elsewhere. Scam Artists at their best! Oh and beware of possible fraudulent(positive)reviews for this dealership because I wouldn't put it past these crooks to have 'friends' submit good reviews.

ScrewedOverAccidentVictim

1 de dic. de 2011

Complete scam artists. Don't ever do business with this dealership. $3000 of warranties I did not ask for and add'l fees which were not disclosed were added to the final sale. The only way to get money back was to agree to a trade-in and they were very careful to make themselves whole (direct quote from Finance person) and charge me more than I would have paid if I had purchased the second car outright.While negotiating for a new car, the used car they sold me broke down 9 days after it was purchased on the side of the highway and had to be towed to the nearest Dodge dealer. The car sat on that lot from Sat - Tues (no one remembered to call on Monday to get the work started) and the repair order showed that it should have failed to meet the Certification requirements (entire front end needed to be replaced).And they refused to pay the total amount of the loaner car fee and stuck me with a $200 bill. Enterprise rentals repeatedly called the dealership to be reimbursed and they could not get a call back so they asked me to intervene.Owner failed to return any telephone calls to discuss. Finance people were rude and insulting. Said I went "nutso" on the phone and that they hoped the second car "stuck" (direct quotes).And the salesperson faxed the sales order to my credit union with no vin number which held up the financing. When the vin number was provided it turned out to be a different car than the one they were getting for me. Worst experience I've had at any dealership. An absolute nightmare. After the amount of time, frustration and headaches they should have given me the car.Highly endorse Lynn's Nissan in Byram. Wish I had gone back to them. Professional, trustworthy and courtesy. Repair shop is tops.

Eagles8

28 de may. de 2011

I had a horrible experience with this dealership. They were very nice before I bought the car, and pushed me to take it off the lot that day, so I did, but that's when the problems began. They gave me bad information about my car's insurance status, which I had to rectify on my own, dropped the ball several times on getting my keyless entry installed (in fact, when I went one time, the man behind the service counter snapped at me, and my salesman lied to me about what days the service desk could schedule it), and perhaps most egregiously, they dragged their feet on getting me my license plates. The woman who handles DMV information is either incompetent or deliberately negligent; my temporary plate was about to expire and I hadn't received my real plates yet. It took calling the state DMV (several weeks after giving her the necessary info) to find out that FS Automall had NOT sent them my information at all. The dealership sat on it for weeks with no action; meanwhile, I couldn't drive my car after the temp expired. My salesman gave me a lot of pretend concern but never returned my calls (on any issue at all) and never helped move things in the right direction. He did not care at all, and it showed. Nobody else we called at the dealership returned my calls, either. I had to have a lawyer call the general manager on my behalf before they got me my plates, almost a month after I bought the car. They were paid to handle it in a prompt manner and kept feeding me lies about taking care of it, but it wasn't until the lawyer got involved that they acted (I got my plates the day after that phone call from the lawyer, meaning they could have done it quickly, but they just didn't feel like it).I love my car; I wish I hadn't needed to buy it from them. They treated me with utter disrespect. Avoid this dealership like the plague.

ceevee

28 de mar. de 2011

Prior to deal, very pushy. They were doing paperwork before we even agreed to deal. Bought Jeep liberty 2006. 46k miles after 1st week, radio did not work and light in console did not work. stated they will replace radio and fixed light in console. week later back windows stopped working. radio replaced, fixed windows. month went by, windows stopped working again. Right side of speakers do not work. replace all new guts of windows. found out after a recent oil change, drive shaft seal is leaking and front strut is no good. dealer said they would get us into another vehicle. Would not give me back down payment on original purchase. Long story short, all they care about is sale which I'm sure most dealerships are. My problems would get fixed then something else happened because of that fix. sadly i still have the vehicle. Buyer beware.

waliensunflower

15 de jun. de 2010

Amazing people! The whole sales team is down right friendly! I went in for their February special on the last day which included double my car's trade in value plus a flat screen tv. For a 7 year old Forester with electrical problems and over 100k miles I got $6,000 for the trade and left $1,000 in cash. I bought a used Jeep Patriot with a credit score in the low 500s due to credit cards and they got me approved at a 7% interest rate and I had never had any type of loan at before. They worked hard to get me this deal, let me test drive several cars by myself, and when the original car I wanted with a sunroof was sold before I arrived, they gave me the exact same model without a sunroof but gave me a voucher to get it installed by them for free! The car was 1 year old when I bought it with 10k miles and I barely had to haggle for the price I wanted to pay! Not pushy at all, and while they were waiting for my credit to be approved by someone they let me entertain myself by test driving other cars! Great place!