lmcneal68

27 de mar. de 2016

Just bought a new Dodge Grand Caravan. This is the second vehicle I have purchased from this dealership and Charlie Wallace helped me both times. He's an excellent salesman. He doesn't push you into anything but carefully questions you about what you want in a vehicle then does everything he can to get what you want. When I get this van paid off, I"m hoping Charlie is still there because I'll be back to buy my next vehicle from him too. Thanks Charlie!!

Karsisg

25 de feb. de 2016

One of the best experiences ever in buying a new car. Charlie was extremely knowledgeable on all the Jeep models and their associated features. The answers he provided helped me choose the correct vehicle with the options I wanted. Although the dealership didn't have the desired vehicle, he was able to locate and secure one from another dealership and have it transferred to Fred Frederick's. I would highly recommend seeing Charlie Wallace at Fred Frederick in Easton soon.By the way, I love my new Jeep Cherokee LimitedKaren G.

Jeepgirl

17 de feb. de 2016

We had decided to purchase a new jeep but had a timeframe within a year or 2. We told Charlie our intentions during service appointment on our other jeep. He never pressured us about when we were purchasing the new jeep. He asked us to keep him in mind when we made the decision. When we finally went to purchase the new jeep, Charlie was right there. He was very helpful, making suggestions and answering our questions and providing a test drive. No hard and unbearable sales tactics.

DeaselJo

10 de feb. de 2016

I knew it was time for a "new to me" car. I walked into the showroom with reservations about a monthly payment and didn't want to purchase anything I wasn't in love with... A salespersons nightmare! But, after speaking with Charlie and then Jeff; I soon realized I was in good hands. They first asked about my purchasing apprehensions. Then, we talked about my wants. I had never owned a Dodge and never dreamed of purchasing something other than a SUV or Truck. But, I found my dream CAR on the showroom floor! A BRAND NEW 2016 Dodge DART!! My payment was extremely affordable after manufactures rebates, etc. And, if Jeff hadn't compared payments with both Used & New vehicles, I might have never even considered a NEW car. But, I SO deserve it!! And, my payments are MUCH less than I had anticipated. As a matter of fact, the bottom line dropped as we went! Jeff shopped loans for me to get the best interest rate and in the end I couldn't be happier!!Thank you Fred Frederick Dodge!J. Deasel

jml312

9 de feb. de 2016

I went in and met with Charlie who was fantastic and he was able to locate the exact one I wanted. Within two days it had arrived and I was on my way. I would absolutely recommend.

Marvin

4 de feb. de 2016

Buying a new car is not something we look forward to with all the things you have to keep in mind such as price, the right car, color, and getting the options that you really want.Charlie Wallace made us feel at ease. He did not pressure us into something that we did not want.He was very informative concerning the different features on the Chrysler Van that we purchased.We would recommend him to anyone looking to purchase an automobile.

Muleman

3 de feb. de 2016

I was never a Dodge fan. Have always have at least fifty vehicles in my corporate fleet, never a Dodge. Recently, I bought a Ram 3500 as my personal vehicle. During the recent storm, I was plowing when the lower reverse gear clutch burned up. During the storm the dealership was closed. I called a transmission shop and spoke to the owner. He told me Dodge would not stand behind the warranty because of the plow. I was sickened until Monday AM when Fred Frederick of Easton opened. I told the entire story to Jeff Frederick and asked if he would stand behind the transmission. Jeff answered me by asking a question. Jeff asked, why I thought he would not stand behind the transmission? I told him because the transmission shop told me he wouldn't. Jeff put everyone of my concerns to rest. He told me he is so confident in the transmission and truck that he doubted that I could have done anything to hurt the transmission. He said they have so few transmission problems that he wasn't even able to guess what went wrong; but, he said he would certainly take care of it no questions asked. He called me Tuesday to give me an update. He called me Thursday to say it was ready, but if I gave him another day, he would have it detailed and seal the paint. Friday, I received a call to pick up my newly detailed, sealed, and repaired truck. Oh yeh, Jeff mentioned that a seal tore causing the problem. He said he thought that would never happen again. He went on to tell me that should we get no more snow this year, and something happens again next year, I should not worry because he will cover that transmission without any problem.I never had such a level of care and responsive service. This is why I ranked them EXCELLENT.

crawford16

4 de ene. de 2016

Charlie Wallace was the salesman my husband and I worked with and I must say things could not have gone any smoother. He handled everything and we were in and out within an hour which is something we've never experienced in the past at other dealers. We look forward to doing business with Fred Frederick/Mr. Wallace in the future.

joshuascott12

25 de dic. de 2015

Purchase could not have gone smoother. Charlie Wallace was the salesman I worked with. He handled everything. Negotiations, extended warranty (well, the offer anyway), and financing. I didn't have to deal with anybody else. I got the truck I wanted for the price I wanted and got great service. Couldn't ask for more.

jlausen1

22 de dic. de 2015

Before my first contact with the dealership, I did some window shopping and knew which truck I was looking for. I contacted Charlie and made an appointment for the next day. On my way home from work, I stopped by the lot and was looking at the the different trucks and Charlie was working that evening, so we talked about the deal a little and settled on the appointment. Dealing with Charlie was easy and had very little stress. I never felt like I was being being led down the wrong path. I bought the truck in September and wanted to wait some time to get used to it. I give Charlie the highest recommendation for any to use. He is someone I will do business with again.

mso

18 de dic. de 2015

Salesman listened to what I was looking for and what my needs in a vehicle were and we wasted little time in finding just the right vehicle. He was professional in every respect and a credit to his dealership.

Journey

30 de nov. de 2015

Had a very positive experience. No pressure, no haggling, fair price, fair trade, honest salesman. What more could you ask for when buying a new vehicle?

lorettaquigley

21 de nov. de 2015

Because we love the service at this dealership (Keith Hopkins !!) we knew when the time came to replace our two cars that we would be shopping here.....last year we replaced our Pacifica with a 2014 Durango and this week, the 2004 Jeep Grand Cherokee with a 2015 version!Charlie Wallace was our salesperson. He is great at making sure you are happy with your choice(s) and answers all of your questions....He is very accommodating and easy to work with. When we couldn't locate exactly what we wanted in equipment and color, Charlie said we could order it and it arrived at the dealership a few days ago, exactly as planned!We like dealing with a family business (Jeff Frederick manages this location) because that usually means great concern with customer satisfaction.....While you might get "a bit better" deal elsewhere, I don't think you will get the same reliable service and treatment we have come to expect from this dealership.

eastern shore happy

18 de nov. de 2015

We were greeted immediately and very cordially upon entering the dealership by Charlie Wallace. We already knew which make and model we were interested in so Charlie got us right into a vehicle to take a test drive. He provided lots of information about the vehicle and answered all of our questions during the drive. When we started the conversation about trade in and financing, Charlie was very knowleable about what was being offered, worked diligently to get us a good trade and provided 2 different financing options from which we could choose. He even came back with a lower interest rate after we had agreed on a deal. As we left the lot in our new Jeep, Charlie encouraged us to come back with any questions that might arise after driving for awhile or to get help with some of the high tech benefits that were part of the package. For me, being a bit "technology challenged" that really put my mind at ease. Charlie is true professional and a very nice man. Very Happy Customers !! Annie and Merv Hammatt.

beachgirlsue123

13 de nov. de 2015

over the years have heard and experienced many horror stories about buying a new car....not so this time around! Charlie Wallace could not have been more accommodating or more helpful. Had previously leased (my first time) through Charlie and when it came time to either lease or buy, Charlie was my go-to guy. Decided to buy and Charlie went above and beyond to make this a great experience-in fact, he was very patient with me as I couldn't make up my mind! Now I have my new beautiful Jeep Grand Cherokee and am loving it...thanks Charlie!

Topcat50

5 de nov. de 2015

Charlie Wallace knows his job & does it very well. The entire experience was handled professionally from the time we met him and until I picked up my NEW truck. My wife tends to have anxiety related to spending money on vehicles, but she was treated great by Charlie & Fletch even though we are not rich people we still could afford a new truck versus a used one. My dad use to sell vehicles a Noble Ford. Most sales person's are not as Honest as these people were/are. Fred Frederick Chrysler Easton,Inc. has my business for life.The business was clean & neat. Even receptionist Rose was very friendly towards my family. Over all a GREAT EXPERIENCE! Thank's again Charlie & Fletch! Satisfied customer The Cannon's.

happycamper

26 de oct. de 2015

Charlie took care of everything I needed. He couldn't have been more helpful.Easiest purchase ever.Very informative and will continue to do business wih Charlie.

jslette

18 de oct. de 2015

The sales manager Charlie Wallace was excellent, did not pressure me at all, I wanted my payments to be under $300, which he did, Explained and answered all my questions and concerns. Could not have asked for a better sales manager, and I left today with my Jeep Patriot. Quick and easy, I will return here and ask for Charlie for my next vehicle.

pam dodge

18 de oct. de 2015

In July 2014 we went in to see Charlie Wallace to discuss purchasing a Jeep Grand Cherokee. It was by far the most trouble free auto buying experience we have ever had. We just returned last month to upgrade our pick-up into a Ram 2500 and again an awesome experience. Charlie takes the time to make sure all you're questions are answered and you are completely comfortable before leaving the lot. Everyone at the dealership is courteous, respectful and informative. We only wish we had stated doing business with Charlie and Fred Fredrick CDJR many years ago.

DR1633

3 de sep. de 2015

Charlie took his time with us. Very helpful finding us what we want and the color we were looking for. Also showed us how everything works. Just a great place to buy a new car.

renee2428920

2 de sep. de 2015

CHARLIE IS THE BEST. WE HAVE BOUGHT FOUR VEHICLES FROM HIM AND WILL CONTINUE TO DO SO! THERE ARE NEVER ANY HASSELS AND THE EXPERIENCE IS GREAT..

smedeiro

27 de ago. de 2015

Great experience great price, very easy to work with. Rusty made pick up a breeze no sales manager or finance guy pressuring me to buy a warranty or gap insurance or heaven knows what else

Williehank

27 de ago. de 2015

We have bought all of our cars from Fred Frederick in Easton. We always trust that we will be treated fairly and with the utmost respect. Charlie may have the title of salesman but we consider him a friend who looks out for our best interest. Really, respect and honesty come from the top - down. From Jeff Frederick to the service department and support crew at the front desk, it is always a wonderful experience.

hlaz

19 de ago. de 2015

Charlie Wallace made this a wonderful experience. He was very knowledgeable and answered all of our questions. It was an enjoyable deal. Thanks so much!

Bultaco

17 de ago. de 2015

I wanted a very particular Dart GT...particular in options and color (Vitamin C). I was afraid I was going to have order it which turned out to be problematic, it seems this time of year Chrysler was no longer taking orders for 2015's and the color was not available in 2016's. My salesman (Charlie Wallace) searched and found me the exact car I was looking for 150 miles away. They got the car for me and I am very happy with it. Great dealer and great people working there. Hopefully I won't have to rate the service department as so far the car has had zero problems.

Richard

16 de ago. de 2015

From our first visit, Charlie was interested in putting us in a car that WE wanted...not just a car he wanted to sell us. No pressure at all over the 3 weeks that we were looking at other cars. When we came back and asked for a color that wasn't on the lot, he strongly recommended that we looked at a car in that color before getting our car. We ultimately preferred not to buy the car in our original color. When we were finalizing our car selection he ensured that we knew what we were getting as options AND what we were NOT getting as options. In all he made sure we knew what we were buying. When we finally came to pick up our car, Charlie Wallace was ready with paper work, efficient in his explanations of what we were signing and, ultimately, made the final buying experience the very best we have ever experienced (50 years of car buying)...and the Jeep Grand Cherokee is the best of the new cars that we reviewed and drove.

VSTan

7 de ago. de 2015

It has been a long time since I purchased a vehicle and had a dealership stand behind everything they promised. First I will say we got an excellent deal. They worked to get us the best deal. We did have some issues with the salesman and paperwork. We contacted Mr. Frederick and he went above and beyond to make sure he addressed every one of our issues to our complete satisfaction. He even went beyond and replaced a part that he felt wasn't going to last. My vehicle was picked up and returned to me by them. They even gave me a car to use while they had mine. All of these things were done after the sale. It was stated to me that they stand behind what they sell and customer service. I will say THEY MOST CERTAINLY DO!! I am so pleased and impressed with this dealership.

OCLaramie

6 de ago. de 2015

Charlie got me top dollar for my 2006 Silverado, and put me in my dream truck at an awesome price. Straight forward and to the point. No beating around the bush. Will do everything he can to get you the best deal for exactly what you want.

lmartin127

5 de ago. de 2015

We had taken our 2007 Grand Cherokee to Fred Frederick twice for recall service and were impressed both times by the service department. This time, we were on the lookout for a new, or slightly used Cherokee/Grand Cherokee. Charlie Wallace was so professional, polite, patient and super informative about the cars we test drove. He allowed us time to consider our options, research our finances, and return with questions. In the end, we drove off with a beautiful new 2015 Cherokee Limited that has exceeded our expectations in every way: comfort, gas mileage, performance, quality, details, technology....I love my new Cherokee!! Charlie Wallace is the best! He wanted us to make sure we were going to happy with our purchase and we are. Thanks again, Charlie

VVjeep235

26 de jul. de 2015

Mr. Charlie Wallace was very helpful in getting me top dollars for 2 trade in vehicles and working that into a great deal for my new Jeep. My wife and I love the vehicle and we would recommend Fred Frederick Easton to anyone. Thanks again

Pete Murphy

23 de jul. de 2015

Professional, polite, prompt, straightforward, and trustworthy. What more could I possibly ask for?! Purchased a new Dodge Ram 1500 from Bruce last month and the experience was flawless. Easily the most relaxed and confident I've ever been when purchasing a vehicle. Truck was immaculate upon delivery. Liz in the finance department was very helpful and friendly as well. Thanks again Bruce for the phenomenal service.

Lisa K

26 de jun. de 2015

My husband has been looking for a new vehicle for the last year to replace his 2005 Chevy Tahoe. First he wanted a truck so we test drove all the American made trucks and he was really pleased with the Ram, but soon changed his mind and decided he wanted a Chevy Traverse, then he wanted a Ford Explorer, so we test drove those but he still was undecided. Because we have purchased our last two vehicles from Fred Frederick in Easton we headed back there to speak with Charlie Wallace, he sold us our last two vehicles, to test drive a Jeep Grand Cherokee. Charlie is an excellent sales consultant and directed us to a vehicle based on my husbands criteria. We test drove the Jeep and we were both pleased with the performance, but there were things that we did not want so we ended up special ordering the vehicle. Charlie assisted us in the building of our very first Jeep. He kept us updated on the progress of the vehicle. Our pick up was smooth and Charlie went over the vehicle with us so we felt confident with all the new technology. Jeff Frederick, the owner, is also a pleasure to deal with. He definitely has great staff and we always have had good experiences with his dealership and we expect that to continue. Thank You Fred Frederick in Easton for making us feel welcomed. Lisa

LisaB

18 de jun. de 2015

So after 13K miles, I was told I needed new rotors for my 2013 Durango. There was some confusion as someone thought I drove with one foot on the brake, and one on the gas (I'm not Sammy Hagar). After a few phone calls and getting nowhere (and rude service on the phone,From the manufacturer mind you); Leonard Seebach came to the rescue. He took a look at the vehicle, and after a brief conversation, took care of the problem. Thanks to Leonardo, I can now safely drive 55 and stop without a bump and grind coming from the rear of my truck.Fred Frederick Chrysler has gained another loyal customer by recogizing an issue and going above and beyond to take care of it DESPITE this not being the dealer whom I purchased from.Leonard Seebach knows his stuff, and I will recommend his service department over any.

Ken in Easton

12 de jun. de 2015

Although it started with the minor inconvenience of some confusion about appointment time and some missing paperwork at my pickup after the oil change, the lady at your front desk (I am sorry I failed to catch her name) and you made this an outstanding experience. She was very understanding and helpful when I was obviously frustrated when I picked the Jeep up after the oil change she did her best to solve my problem, and volunteered that there would be no charge for the oil change. Although the parts for the broken AC took a while, the owner went above and beyond and called me personally on a Saturday to offer me the use of a vehicle with AC until my Jeep was repaired. I picked up the Jeep yesterday - everything was fixed under warranty, at no charge to me, and my Jeep is the cleanest its been since the day I bought it! Kudos to the service staff for winning over a difficult customer, and thanks to the owner for his personal attention given me in buying and servicing a Jeep. Often, what speaks most about a business is how its people act when things dont go perfectly, versus when they do. This dealership was great when it was easy (when I bought the Jeep) AND when it wasnt as easy. I will gladly recommend this dealership for sales and service to anybody that will listen.

brentw722

11 de jun. de 2015

Thank you to Rusty Steele at Fred Frederick who helped me in the purchase of a truck. He made the whole experience very easy and smooth. Rusty was great with communication, found a vehicle in my price range, and answered all questions I had in a timely manner. I was able to find the truck that I had been searching for! I would highly recommend Rusty.

GMW

9 de jun. de 2015

Ms. Desimone was very pleasant and a pleasure to deal with. She made the whole process painless. I will by my next car from her and fred Frederick!!

Tony

6 de jun. de 2015

Thank you Charlie Wallace for your expertise and for you wonderful service you provided to us today during the purchase of our 2011 Dodge Ram.

blairat5565

5 de jun. de 2015

Thanks to Charlie Wallace I was able to get the truck that I was looking for, and it was a very smooth transaction. Thank's Charlie

JeepguyJohn

26 de may. de 2015

Thanks to Charlie Wallace, I am a new and proud owner of a 2015 Jeep Wrangler. I met with Charlie three times over the course of about 5 weeks this spring, and every engagement was informative, professional, and personable. If there were more in sales like Charlie, I suspect many wouldn't view car buying with suspicion and cynicism. This is my second Wrangler, and I want there to be a third. I very much want Charlie to sell it to me.

rick

26 de may. de 2015

We have bought a dodge truck and just bought a Durango Charlie has been a great help both times highly recommend. Both vehicles very satisfied with

madmykl1

21 de may. de 2015

Dan was great from the the minute i walked through the door. He helped me find the right car with the right options and the right price. One of the best test drives I've ever had. He made sure every feature and option was explained and demonstrated for me. There was never any pressure to make a quick choice. Liz also went to great lengths to explain everything that was happening and making sure I got the best deal possible.

Ram1500

8 de may. de 2015

Best experience to date for car buying. Liz made the whole process fun, and kept the focus on getting me exactly what I wanted in a vehicle. Looking forward to doing business again with this team.-Chris

joshmccrashtest

1 de may. de 2015

Just after getting my truck home my wife noticed a small chip in the front windshield. I contacted the salesman right away. I was told that he didn't see the chip therefore it must have happened on my ride home. I advised him that I would have noticed if something had hit the windshield on the way home with a new truck. The truck had some dust on it from sitting in the parking lot and it had been raining off and on. I needed to use the windshield wipers and washing fluid to clear the windshield before the test drive. The wipers do not travel over the chip so it was on the dirty part of the windshield, I believe this is why the salesman missed it. Before I left the truck was washed. The chip is on the far passenger side of the windshield and hard for the driver to see. My wife noticed it after the truck had been washed and the chip was now easier to see. I bought the truck on a Friday, the salesman advised me to bring it in on Monday so they could take a look at it. On Monday the sales manager lied to me and stated the truck had been inspected 3 days prior, that would have been Friday, when in fact it was a week prior. The truck was sent to three glass service centers all of whom stated the chip could not be fixed and the windshield needed to be replaced. I was advised that the dealership would not replace the windshield after the sale. They advised the best they could do is pay for half of the replacement. The truck sat on their lot for a week after being inspected, right next to a busy highway. There is a potential for rocks and other debris to fly off large vehicles into the parking lot. No one knows for sure how the chip got there but I know it didn't happen on the way home. No one would call me a liar to my face but that's how I felt. No one would say that sorry its your truck now, your problem, but that's the feeling I got. I also had to direct their attention to a very dirty air filter. I was told the truck had been serviced about 1,000 miles prior so they did not do a service on the truck at trade in. I find this lack of inspection of the truck troubling. I am now concerned what else may have been overlooked. If the truck had been serviced 1,000 miles ago and the recommended service is due every 8,000 miles I wonder why the filter was not changed at last service. Very displeased with the customer service and plan on letting all my friends and family know about my experience.

maxstar1

5 de abr. de 2015

I called Charlie Wallace about a new 300C. Charlie talked to Jeff Frederick and they ordered me a new 2015 300C with the options and color I wanted. The process was fast and easy. Jeff Frederick and Charlie went of their way, to make sure my vehicle order was fast tracked. I took delivery on 4/4/15. The vehicle was ready and the process was efficient. I received a fair trade for my truck and got a good price on my new Chrysler 300C. I am a long time customer and have always received outstanding service. I would highly recommend Fred Frederick and Charlie Wallace.

scottha

12 de mar. de 2015

Absolutely the best car buying experience you could possibly ask for. Took the time to first show me what they had in stock, then discussed what could be done if ordering a new vehicle. Explained the various options available and helped me choose the best combination for my desires. No pressure, just competent patience.

Dave T

29 de ene. de 2015

I did my homework and researched the Jeep line before heading to the lot. Charlie Wallace was recommended to me and the entire sales process couldn't have been smoother or more professional. He was knowledgeable, friendly and extremely professional. Including the test drive, I was in and out and in my new 2015 Jeep Cherokee Sport in under two hours which may be a record for me. Love the car and look forward to recommending Charlie to anyone else looking for something in the Dodge/Chrysler/Jeep line.

msknott

12 de ene. de 2015

Charlie Wallace made our buying experience comfortable and easy. He took the time necessary to explain the technical aspects of my new jeep. It was a pleasure .

c

2 de ene. de 2015

Where to begin, the whole process went smoothly at first, got approved for the loan and was told to come back in a few days to pick it up and finish paperwork. A few days after that car trouble begins. After all said problems and talking to owner he all but calls me a liar and says it must just be miscommunication.problem #1- it was made very clear i wanted a warranty. The warranty was explained to me and my family who drove us to look at the vehicle. Car trouble begins and i see there is no warranty. I assumed they switched the papers to get one over, but the owner assured nobody would and it was just a "miscommunication" because somehow the salesman thought i didnt want one. Problem #2- some months go by and still having trouble, finally decide to just go back to try and see what they say since they originally sold it. I call to make an appt and the service dept says its a $97 fee, which according to the owner nobody would tell me that because thats not what they do for diagnoses. Another "miscommunication" i suppose.Problem#3- drop my car off at said appt at 10am, i give them my keys and give them my number and tell them im going to walk instead of waiting and so i leave. Sitting with friends 3hrs go by so i call, i speak to the same person in service and she tells me that it wont be looked at til after lunch, i ask why because i have been waiting, she tells me a mechanic quit and they were behind. 5hrs go by and i talk to owner, and come to find out nobody quit, someone wrote i wasnt coming to pick up til 5, yet another "miscommunication" i suppose. I just wanted to make my experience known. For such a "great" dealership there sure seems to be some major "miscommunication" issues. Since talking about our experience it has become obvious there have been a great amount of people unhappy with this dealer that just dont come back or make their experience known and go elsewhere, i wish i knew about their experiences then before we got our vehicle and we would have gone elsewhere and saved the trouble of all the miscommunication that seems to go on.

cheber

5 de dic. de 2014

Charlie Wallace made the truck buying experience very relaxed. He listened to what I wanted in a truck and worked with me to get to a price that was close to what I wanted to pay. Will definitely go back to him to purchase a new vehicle.

BSchulte10

24 de nov. de 2014

Purchased a used 2012 Durango from Mr. Wallace and I have to say for the first time I actually had a dealer who was working with me to find me the best deal for me, not the company. It started with a comprehensive overview of the vehicle and features, then moved to a test drive which which found me on roads of all types so I could really get a feel how the vehicle would handle on various surfaces. The best part of the experience was the no pressure atmosphere. A truly great car buying experience!

Tombr

17 de nov. de 2014

We have purchased two vehicles from Fred Fredericksburg Easton Dealership and Charlie Wallace has been our sales person on both. Charlie does everything to make sure you fell comfortable about the vehicle you are purchasing. We recommend Fred Frederick to our friends because of people like Charlie and also their service department is outstanding with Keith Hopkins service manager making sure when your vehicle routine service is always done too Chrysler specifications.

Kimberlh

10 de nov. de 2014

We were looking for a used/new truck. Been to several dealerships only to be tugged back and forth. Stopped in Fred Frederick at closing time on Saturday and talked with Charlie Wallace, who was referred to us by a friend, about a new truck on the lot. He said he would call Monday with price. He called we accepted offer and he took our information over the phone and had the paper work ready when we arrived Monday night to pick up the truck. We were there less than a hour to test driver the truck, have it cleaned, have coffee while we signed the paper work and had a great social conversation. Can not ask for a better experience thank to Charlie Wallace. No BS .... The manager called the next day to make sure we were satisfied. Very satisfied. We have already referred Charlie to others...

Kevinkjh

10 de nov. de 2014

We are extremely happy with our experiences at Fred Frederick. This was the third car we purchased from them and couldn't be happier. Charlie was honest, went out of his way to help and made the experience easy. I would recommend him and the dealership to anyone! No gimmicks, felt comfortable and love my new car. We will be back for sure! Thank you Charlie!!!! You are the best!!!!

tamigardens

29 de oct. de 2014

A little more than a month ago, I wanted to get with the digital era and decided to upgrade my Jeep. Having put 400,000 miles on two Jeep Cherokees in 25 years, I was excited to learn they were making them once again. I was a little nervous, not having purchased a car in over 14 years... but all my fears were quickly laid to rest when Charlie Wallace greeted me in the parking lot. He is beyond amazing and made the transaction seamlessly. He is very friendly and went above and beyond to make sure I was completely 100% satisfied. Not wanting any bells and whistles besides a great audio system (and well, yeah, the cold weather package; yes! GET THAT!), he searched until he found the perfect vehicle and I couldn't be happier. I've been driving "The Shark" for about a month now, and LOVE IT! Thank you, Charlie! You are Superb!

staceydion

22 de oct. de 2014

We went to Fred Frederick looking for a way to save on gas and get our three boys, as well as all of their belongings, where they need to be, while being comfortable. Mr. Charlie Wallace showed us the various models we asked to see, the Caravan was not what I expected would suit my needs and personality, but I did ask to see it. Charlie brought out the keys, let us sit in the R/T model, we sat in a few vehicles that day, and I could easily see the family and the boys friends in this Caravan! we took it for a test drive and I knew that was it! This was my 14th vehicle purchase and without a doubt the most friendly!! Charlie felt more like a friend than a salesman we had just met. We look forward to working with him in the future!

heatherdmoore30

22 de oct. de 2014

We could not be happier after our first purchase from Fred Frederick! The quality of the vehicle is amazing and Charlie and Jeff went out of their way to make this a great experience! We received a fair trade offer on our 2007 Ford Edge and a fair price on a 2014 Jeep Grand Cherokee. Charlie was extremely knowledgeable about the vehicle. We took delivery the same day we were so happy! We will definitely be back!

TOMMYGOOTEE

7 de oct. de 2014

WE HAD A VERY REFRESHING EXPERIENCE SHOPPING AT FRED FREDERICK. I WANTED A PARTICULAR LOOK AND MY HUSBAND WANTED ALL THE BELLS AND WHISTLES. OUR SALESMAN, CHARLIE WALLACE WAS A SUPERIOR SALESMAN TO DEAL WITH. HE KNEW HIS PRODUCT AND WAS VERY EASY TO TALK TO. I FELT HIS HONESTY RIGHT UP FRONT WHICH TO ME SEALS THE DEAL ONCE YOU FIND WHAT YOU'RE LOOKING FOR. I FEEL WE WILL HAVE YEARS OF CONTINUED BUSINESS WITH CHARLIE., AND BY THE WAY, I LOVE MY NEW SUMMIT JEEP.

judycupas

18 de ago. de 2014

Based on our recent experience ... purchasing a 2015 Jeep Wrangler ... we will be lifetime customers. Charlie, our salesman, and Jeff, the dealership owner, went well beyond the extra mile to secure the vehicle my husband had his heart set on. The vehicle arrived when promised, it was in spotless condition, the price was right, and the transaction paperwork was painless, pleasant, comfortable, and efficient.The start-to-finish experience was actually stunning ... for a couple of old folks who've been around the car-purchasing block a few times (for a combined total of.149 years). Dealing with the Fred Frederick folks was, frankly, a rare treat.

duckman014

16 de ago. de 2014

I had been looking for a new Jeep GC to replace my aging 99 Toyota 4Runner. Living on Maryland's Lower Eastern Shore, I was using the Jeep Web Site to locate Jeep dealerships and review their new vehicle inventory from Berlin to Annapolis. While returning from a trip to Kent Island, I stopped by the Fred Frederick dealership in Easton to see firsthand, what they had in stock. While looking at the Jeep Grand Cherokee lineup, I was immediately greeted by Charlie Wallace. After talking with Charlie for 10 minutes, I realized that Charlie was not your 'typical' sales consultant. Charlie was very friendly and extremely knowledgeable about the vehicle technology, functionally and sufficiently answered all of my questions and concerns. After a great test drive and back in the showroom to work up a deal and crunch some numbers, I was introduced to Jeff (top banana) and quickly realized that the friendly, courteous 'Charlie style' was also the 'Fred Frederick style'! I took delivery the very next day. What a great experience ...!!! Bottom line, for a friendly, professional and courteous approach to car/truck buying and a very fair deal, give Fred Frederick of Easton a visit and in particular, look for our super sales consultant Charlie Wallace ... the 'best of the best' and tell him Duck sent ya' ! PS - Really love the new Jeep GC !

pam dodge

12 de ago. de 2014

My husband and I have always purchased Chevy vehicles. For the past few years Tom has sugggested we visit Charlie Wallace at Fred Fredrick in Easton to investigate their products. Based on our past experiences with car dealerships I was sceptacle since we have never had a good experience. As soon as I met Charlie I felt at ease. He was extremely knowledgable and patient. He understood what we wanted and did everything he could to make it possible. We purchased a Jeep Grand Cherokee which we love. The entire process was effortless and the deal was very fair. We will be trading in our truck soon and will definately be looking forward to a return trip to Fred Fredrick and a visit with Charlie. We will recommend Fred Fredrick and Charlie Wallace very highly.

Chrisbriley

11 de ago. de 2014

Charlie was very professional and worked hard to meet our needs. He wasn't pushy or your typical sales guy. I'd buy from him again anytime.

Kath_Durango

24 de jul. de 2014

While searching online I found that Fred Frederick in Easton,MD had a Durango I was interested in. I decided to contact Jeff Frederick and see if the details around pricing,trade and financing could be worked out before I drove all the way to Maryland. Within 24 ours of contacting Jeff, everything was set and I left for Maryland the following morning. Being from CT, the dealers locally charge hundreds of dollars for "document and processing fees" so not having that additional expense was an added bonus when dealing with Fred Frederick. This was by far the easiest and most pleasurable experience I have ever had buying a car. I wouldn't hesitate to do it again and highly recommend buying from Fred Frederick.

laura.s.bagley

17 de jul. de 2014

My husband and I visited Fred Frederick to casually check out the 2014 Dodge Grand Caravan. While there, we met Charlie Wallace, who went above and beyond the usual parameters of customer service to find out exactly what we were looking for in a minivan and how he could help us get it. He was knowledgeable, friendly, respectful, and courteous. At no time did we feel at all pressured to make a purchase, even when we left to test drive a competing minivan. When we returned to make the purchase, we received a very fair and competitive offer on our trade-in, and we were thrilled with the purchase price of the Caravan. The entire process was very efficient and streamlined (a welcome break from arduous past experiences with dealerships), without feeling rushed. I never once got a typical "salesman" vibe from Charlie, who really listened to what we needed and wanted and helped us to get it. We are tickled pink with our new Grand Caravan, and will definitely recommend Fred Frederick and Charlie Wallace to anyone in the market for a new vehicle!

maxstar1

21 de jun. de 2014

I am a long time customer of Fred Frederick in Easton, Md. I contacted Charlie Wallace and explained what I was looking for. Charlie and Jeff Frederick went above and beyond. I took delivery of my 2014 Ram 1500 Laramie 4dr Crew. I received a fair price for my Ram I traded, and got a good price on my 2014 Ram. Service worked very hard to transfer items from my previous Ram, to my new one. My truck was detailed and ready to go. The whole process from start to finish, was hassle free. I would highly recommend Fred Frederick in Easton, Maryland and Charlie Wallace.

Jfarrell44

12 de jun. de 2014

Charlie Wallace was our consultant...he was friendly,knowledgeable,and no pressure. He also brought the owner out to meet us..Jeff Frederick..who also was engaging and helpful. We also have other vehicles serviced there and can't say enough for that side of the business. we are repeat customers and time has proven them to as helpful on day one ...as they are after 10 yrs...5 stars...

wilfre

11 de jun. de 2014

The process started with my becoming educated about the new pick up truck market. This is the first new vehicle I have purchased since 2002 and the first new pick up since 1981, To start the process, I visited GMC, Chev, Ford, and Ram dealers all in the greater Easton area. Charlie Wallace, with Fred Frederick Ram, met me on the lot as I walked about in the rain looking at the new Rams. Without pressure he inquired about my interest and, in general, what I was looking for. His demeanor was straight forward with honest answers to my naive questions.During the next month I continued to visit the local Ford dealer and chose to include a second Ram dealer as I gained information. The Chev and GMC dealers were clearly not interested in what I was doing and in expeditiously finding answers to my questions. Charlie continued to provide clear concise information in a timely manner during this month as did the other Ram dealer. Charlie also began to demonstrate the depth of his personal knowledge of the RAM pick up product line during this month. Others did not know the technical details of their trucks at the level that Charlie did. My background is engineering and appropriately the knowledge Charlie exhibited was important to me. He became aware that this vehicle will likely last for 300,000 miles and that the specifics of it were real important to me. When we finally got talking specific costs, the process became very easy since the technical discussions had already thrashed through the value of all the standard and optional features. In the end Charlie was able to provide more competitive pricing when compared to the other dealers (including financing). Over all, Charlie Wallace and Fred Frederick hit a home run by taking each little issue and dealing with it completely. I feel like I got technically the best truck in the market, at a fair price, and got to deal with an honest dealer and representative. Perfect !

Angie41994

3 de jun. de 2014

I went to Fred Fredrick one Sunday afternoon, just looking for cars with my parents. Little did I know that I would be walking out of there with my very first car. I got an Elantra that was in excellent condition! Joe was my salesman and he was the BEST and most helpful person there. He informed us of everything we needed to know about the car. I am so happy he was the one who helped us make a great decision. Its been a month and a half since I've had my car and I'm still excited! Fred Fredrick is not only a nice, clean, and classy car dealership but the customer service is stupendous!! Everyone who works there is super friendly. Bruce and Donnie are also great people! I recommend getting your car here! You will not regret it! :)

mairziep

27 de may. de 2014

This was the second new Jeep I have purchased from Charlie Wallace, and the third in a row from this dealership. Charlie is great to work with and did a wonderful job explaining how the dealership doesn't cover up freight and destination charges in its price quotes, and doesn't factor in a military discount up front, only to rescind it later. It was easy to figure out that the price he quoted me was actually better than that offered online by other dealerships in the area, even though at first blush this didn't seem to be the case. Charlie worked hard to find me just what I wanted, a Cherokee that would tow behind our motor home, with just the options I wanted but nothing I didn't need. Love my new car! Thanks, Charlie.

carose

19 de may. de 2014

We had a wonderful experience here. We felt the salesperson we worked with was honest, clear, and loved that we worked with one person from start to finish.

dtseip

9 de may. de 2014

Picked up my wife's new Jeep Cherokee yesterday from Fred Frederick Chrysler, Dodge, Jeep. Charlie Wallace, our retail consultant answered all our questions and was very easy to work with. My wife felt "at ease" during the entire process. I will and have already recommended Charlie and the dealership to a friend. Everything at this time is GREAT!!! Thank You Charlie

nesslyj1

22 de abr. de 2014

My wife and I contacted Mr. Wallace a few weeks ago inquiring about a 2014 Jeep and setup a time to meet with him. After letting Mr. Wallace know that we weren't going to be able to make it down we said we would reschedule. A few weeks went by and I had not had time to setup another visit to their dealership when I received a voice mail out of the blue from Mr. Wallace asking if we were still looking for a Jeep. I returned his call on his day off and spoke to his manager Fletch. We made the trip to Fred Frederick later that day and ended up getting a great deal on not only my wife's dream vehicle but also got a fantastic trade in value on her old vehicle, received a discount on what has to be the best warranty ever, and also Fletch went above and beyond and advised us how to get reimbursed for the balance of the extended warranty we purchased on my wife's old vehicle. This dealership is a class act all the way, I made a comment to who I thought was another salesman walking through the lot that the "Fred Frederick" logo on the lift gate of our new Jeep is the only logo I would ever leave on and that I have always removed logos from new vehicles but this one will be staying. This gentleman was actually the owner of the dealership, Imagine that, the owner of a dealership working on a Saturday. What a breath of fresh air to find this dealership, they are truly a gem of the Eastern Shore and judging by the cleanliness of their service department (which I snuck into) we will definitely be using them for all our Mopar needs from here on out.JR Nessly

Roosevelt2

21 de abr. de 2014

We stopped at the dealership (with a 2yr. old and an 8 yr. old) to look at Dodge pick ups and possible purchase. Charlie was very accommodating and easy to work with. We got a great deal and purchased a new Dodge Ram. This was the best vehicle purchase experience we have had.

taylor4012

20 de abr. de 2014

Bruce was a great sales consultant. He was extremely friendly and very knowledgeable. I would highly recommend him and the dealership to anyone looking to purchase a new or used vehicle.

Warbird1944

19 de abr. de 2014

I normally do not write reviews but I feel that I would like to share this with anyone looking for a vehicle and wants a nice experience. My son asked me to help him trade in his Jeep Wrangler for a Dodge Truck. We went into Fred Frederick Chrysler, Dodge, Jeep, Ram, in Easton last Saturday. We were greeted by Joe Garrity and within a couple of hours were headed home with a beautiful previously owned Dodge Ram 1500. It was a great overall experience, Joe was wonderful to my son and I, he was very knowledgable and took us through the entire experience. We met the guys in the shop, the owner and the nice young lady up front and it was how buying a vehicle should be. Not only did Joe sell a truck last weekend but he earned two new customers that will be going back to him, and telling our friends to go see him when they need a vehicle. Thanks again Joe, two thumbs up from Charlie and John!

Ironsmoke2632

18 de abr. de 2014

I was casually shopping for a new vehicle and I was leaning toward a GMC Acadia. I had gone to both the DC and Baltimore Auto Shows and had looked at the Grand Cherokee, but was intrigued by the cargo space available in the Acadia. I stopped in to test drive the Acadia at the GM dealer in Easton MD and was not impressed with the handling. I stopped at Fred Fredericks to take a look at the Grand Cherokee wkere Bruce Skinner introduced himself. Bruce is a young man who had just recently joined the dealership, but you could tell he had done his homework. He knew a lot about the Grand Cherokee and he seemed to understand that I was not going to buy that day. He was attentive and respectful of my time. Over the next few weeks Bruce and I communicated and I stopped in the dealership for several test drives. Again Bruce was all about my schedule. When the time came to make an offer, he was there to answer my questions and did not put me under any pressure. What I liked the best about the financial part of the transaction was that Bruce handled the entire process from initial sales to purchase. He handled the finances and the explanation of the vehicle features. This is not the way other dealerships operate. On recent car purchases I had to wait for a a Finance Specialist to complete the transaction once the price and trade in value was agreed to. I real pain in the neck. I was so happy that Bruce handled everything. Since purchase, I have called on Bruce to ask questions about the vehicle and he has been fgantastic, a real personal touch not found at other dealerships. I would recommend Fred Fredericks Chrysler, Jeep, Dodge to anyone interested in a Chrysler product and especially Bruce Skinner. I was considering comparing prices at other Chrysler dealerships in the area, but Bruce made the decision to stick with Fred Fredericks.

jonfox

14 de abr. de 2014

i shopped around, by far the best deal. i went to the big dealers in the baltimore washington area, and char lies deal was by far better especially the trade in value, with much less pressure. i will tell all my friends and families.

Dharding

10 de abr. de 2014

Charlie provided great customer service. The overall experience was great, no pressure or "sales talk". Was able to buy the Durango within an hour of making my decision. Great experience from start to finish.

lorettaquigley

9 de abr. de 2014

Buying a car can be a gut wrenching experience. (We were ready to trade in our beloved Pacifica and we wanted a new car with at least six seats to accomodate our growing family, i.e. the grandchildren.) Charlie Wallace made our quest a very pleasant one, answering all of our questions and trying his best to please us. That included finding the exact car we wanted in VA and having it flat bedded in for our approval and purchase.We look forward to continuing our relationship with Keith and the guys in service and of course, with Jeff Frederick.Now we just need another college degree to learn all the new electronics ;-)

cww733

7 de abr. de 2014

GREAT PEOPLE TO WORK WITH!!!!Fletch is very easy to work with. Make buying a car easy. I would highly recommend this Saleman and dealership....

Chrissyu13

5 de abr. de 2014

Our experince at Fred Frederick and with Fletch Gowen was the best vehicle buying experience ever! The process could not have gone smoother! Will absolutely go back for our next car need!

sduhamell

4 de abr. de 2014

My experience started with Fletch as I was purchasing a new Ram Truck for the Galena Vol Fire Co. Fletch was extremelyHelpful throughout the purchase and made sure we ordered the right truck for our needs. Since then, my parents bought another Ram pickup and friends of mine bought a new van. All of our encounters with Fletch and Fred Freferick CJD have been fantastic. The no hassle pricing and fast work by Fletch have made purchasing a breeze.

mikeclough

4 de abr. de 2014

I have been dealing with Fletch Gowen at FFDCJ for many years. He always goes out of his way to provide the best experience possible for his customers. Not only has my wife and I purchased multiple vehicles from him, but my friends and family have as well. I always recommend him to everyone.

ronsue42c

21 de mar. de 2014

We decided on the spur of the moment to stop at Fred Frederick in Feb. We are so glad we did, and so lucky that Bruce Skinner was the sales rep that greeted us. He was exactly what we needed after an unfavorable experience at another semi-local dealership. He was the exact opposite of what we had just experienced. Bruce is knowledgeable, and professional. He used no pressure tactics or colored magic markers!!! He was patient with our numerous questions, and clearly explained everything we needed to know. If he wasn't sure of an answer, he made sure to obtain the info for us. The usual painful pricing negotiations were handled effortlessly with much respect for our intelligence. We got just the vehicle we wanted, a 2012 Dodge Grand Caravan, for the price we wanted to pay! He has since followed up with several phone calls to make sure that all is Ok, and we even received a hand written thank you note. We highly recommend Bruce Skinner at Fred Frederick.

sbobs

26 de feb. de 2014

Charlie Wallace from Fred Frederick Easton was very knowledgeable, patient, and made a deal I couldn't refuse. I had not planned on buying a truck today but the deal was too good to pass up!

mschulze

24 de feb. de 2014

Charlie was a joy to work with. He helped me find my daughters dream car at the right price!Everyone there was so polite. I couldn't have asked for a more relaxing, pain free transaction.Thanks again!!!

Shawnlindsay

2 de feb. de 2014

I recently purchased a vehicle from Fred Fredericks in Easton.It's a great company to do business with.Joe promptly called me back with information I requested about a vehicle I saw on their website.He arranged a test drive and answered all my questions concerning the vehicle,with no sales pressure.The next day Liz the assistant sales manager helped me with the purchasing process.She clearly explained each step and this process went so smooth.I liked that she was so professional and careful with all my customer information.She got me a great finance rate.She made certain I received every rebate I qualified for.All this meant a lot to me.I was pleased with the purchase price and feel I made the right choice for me.Liz and Bruce even made sure my bluetooth was activated and showed me how to use it.Thanks!!!Everyone was very helpful.I am pleased with my new vehicle and my customer experience at Fred Fredericks,Easton and highly recommend them.

bluefish703

2 de feb. de 2014

Just purchased our new 2014 Jeep Latitude from Charlie Wallace! We love it! This is the 2nd vehicle we have purchased from Frederick's and returned to our favorite salesperson, Charlie. We can't say enough about how awesome he is with his customers. He always has time to answer questions, returns calls promptly, and makes every effort to meet the customer needs. He is very knowledgeable about the vehicles and does not push his customers into buying something they really don't want or need. As long as Charlie is at Fred Frederick's we will continue to return when we need a new vehicle. The service department has always been friendly and accomodating as well as the ladies at the desk in the showroom. Brenda & Andy Dadds

pamlaw

21 de ene. de 2014

Worked with Charlie Wallace from inception - early November - and he provided excellent assistance. Looking for the new Jeep Cherokee and he handled all the new order paperwork and provided follow-up as the production of the car progressed. The dealership gave me a full tank of gas, performed all performance updates and provided my insurer with all coverage information to assure coverage. Very impressed.

Dlprematta

19 de nov. de 2013

Fletch made the buying process a breeze. Upfront with the deal, very fair trade in value and no surprises or hidden fees. The BEST! Ever!

SkipCase

25 de ago. de 2013

We purchased a 2012 Jeep new in January 2012 as a test of this dealership to determine their level of commitment to quality service. In the last 2.5 years and 45,000 miles on our Jeep, we have been quite impressed. So much so that, this week (Aug 2014) we traded the '12 Jeep and our other vehicle and purchased two 2014 Jeep GC Summits. We look forward to continuing our valued relationship with the team at Fred Frederick Chrysler Jeep in Easton, MD. We would recommend this dealership to any & all.

maxstar1

22 de ago. de 2013

I stopped by for service, and I was talking to Charlie Wallace and Jeff Frederick. I saw a 2013 Ram Laramie Crew, that had just arrived. I inquired about the truck and road tested it. Jeff and Charlie put together a very good deal. I have been a long time customer of Fred Frederick, and have always been treated right. My new Ram was ready as promised. I would highly recommend Fred Frederick in Easton, Maryland. Their Sales, Service and Parts Department are out standing to deal with.

adamsfam

8 de ago. de 2013

Stephanie was wonderful to deal with. She was patient with our car buying experience. We have found a few flaws so far in the new van we purchased but so far the service department has been working with us to correct the problems.

erichemist

31 de jul. de 2013

I am new to the state and area and brought my car in for the state inspection. I get a call indicating it failed and i needed to have $3000 in repairs done. I get the list of repairs and it included replacing a drive shaft, re-doing the entire power steering system, CV boots, brakes, battery holder, lights and so on. I refuse the service and take my vehicle to another well respected and recommended shop in the area and i am walking away with $500 worth of repairs. I felt this dealer was trying to take advantage of new people to the area and will not use this service dept or dealership for anything in the future.

KathyEdler

12 de jul. de 2013

Stephanie went out of her way to work with my son and I to get him into his first new car. She treated him as an adult and made sure that the experience was a positive one for him.

agneswebb34

6 de jul. de 2013

I bought two cars that day I went and here's the funny thing I was only planning on one car. My daughter needed a car and they worked it out outstanding job.

netgui75

6 de jul. de 2013

It's not easy going out to buy a new car. It's intimidating in that you're spending a lot of money and trying to find what you're looking for, yet also trying to find the best deal. Salespeople may see themselves as doing the right thing, but most of the time, without realizing it, they come off as pushy or aggressive. It's their job to sell and their job is dependent of their performance - hence their need to sell. As an adult who's bought more than one new vehicle, I can say with confidence that Charlie Wallace has changed the way I look at a car salesman. He is friendly and engaging and easy to talk to. He is for the most part, the opposite of what reasons I hesitate to walk into a car dealership for. He was no nonsense, friendly, up-front and accommodating. Doing business with him was to my surprise, an absolute pleasure. I will be returning to Fred Frederick again for both service and when I have the need for a new vehicle at some point in the future. This really is how the process should work - Charlie is who you measure all other salesmen against.

cschmitt

26 de jun. de 2013

Our appointment was one of the worse weather days , it was not raining but pouring!Stephanie gave my daughter and I an umbrella, and placed the two vehicles inside so my daughter could see which one would work better with her kids carseats.She answered all our questions we had regarding the vehicles , the dealership, and company.They took time showing my daughter how everything worked and if she had any questions to call or come back and they would help her. Also my daughter had put gas in her trade-in and they gave her a full tank of gas in the purchased vehicle.There was no pressure in the experience and everyone was very friendly and helpful !We will be back and let others know how great you all were, especially Stephanie !Thank you,Cheryl and Alissa

vaneknet

14 de jun. de 2013

I live in Easton, PA and while searching for a specific used vehicle, came across Fred Fredicks of Easton, MD. I called the dealership and spoke to Fletch who set the vehicle aside for two days so that I could look at it. I traveled 3 hours to Easton, MD and spent a hour test driving and talking with Fletch (a saleman). I offered a price, we negotiated fairly, and I purchased the vehicle at a great price. Fletch did not pressure me at all and he (and the whole staff) we extremely friendly, helpful and professional. This was by far the best car buying experience I have had and it was worth the two long trips to MD to get the car (note: the 2nd trip I spent I took a few days vacation and spent it at the MD beaches after the purchase). One other note, Fletch was extremely flexible when I had an emergent overseas business meeting come up on the day of our original closing date... I had to delay closing a week... it was absolutely no problem. Once again, my experience was overall an EXCELLEnT one!

bdriggs

25 de may. de 2013

Had just stopped by to see the car and ended up driving it off the lot. The folks made it so easy to trade my old car and buy the new one! Not once did I feel pressured to buy. They did everything to make it an enjoyable experience.

Valliant

25 de may. de 2013

Charlie gave us a great car buying experience. He was extremely knowledgble about my new to me Jeep. The car buying experience was painless and he made every effort to make it easy and not stressful.

ljplemons

6 de may. de 2013

We are repeat customers having purchased a truck there 3 years ago. We had a fabulous experience then and another one this time. We searched online and with other dealers for like style models and decided after each experience that our time with Fred Fredericks was the best. Charlie knew more about the car then I needed to know, he was patient, informed and a seasoned sales rep. He listened to what I said I wanted and gave that to me, even when I started to get sidetracked (which I regularly do) he reminded me of my key interests and kept me on point but allowed me to drift when my color choice changed! Which was a good thing, I am happier with what I bought. The sales team is a real team, when Charlie was busy someone else stayed with us, talked, showed us new products and discussed them. (I wish I could remember his name). They were just really nice people. I DREAD going into a car dealership after some of the experiences I have had, and did dread my visits while shopping at other stops for this purchase. But will continue to return to this dealer for each new purchase I make. It was really a pleasurable experience. 2 vehicles now and couldn't be happier!

mmbeccio

6 de abr. de 2013

I shopped for nearly a year looking to purchase a new Jeep Grand Cherokee. I went to several Jeep dealers in the Baltimore/Annapolis area, to include Sherwood, Adams and Ourisman. Unfortunately, my experience at these dealerships was very negative. My experience with the customer service and sales staff was poor. They provided no assistance in locating the vehicle I was interested in. My luck turned quickly when I arrived at Fred Frederick Jeep in Easton. Sales consultant Charlie Wallace immediately offered to assist in locating a Jeep that would fit my needs. Charlie provided excellent customer service during the process and was very professional. Charlie worked with me in order to make the process very smooth. Thanks to Charlie, my overall experience at Fred Frederick was positive. I would recommend Charlie and Fred Frederick Jeep to friends and family who are interested in purchasing a vehicle.Thank you for the opportunity to provide feedback on this vehicle purchase.

Good Shopper

6 de abr. de 2013

I shopped for nearly a year looking to purchase a new Jeep Grand Cherokee. I went to several Jeep dealers in the Baltimore/Annapolis area, to include Sherwood, Adams and Ourisman. Unfortunately, my experience at these dealerships was very negative. My experience with the customer service and sales staff was poor. They provided no assistance in locating the vehicle I was interested in. My luck turned quickly when I arrived at Fred Frederick Jeep in Easton. Sales consultant Charlie Wallace immediately offered to assist in locating a Jeep that would fit my needs. Charlie provided excellent customer service during the process and was very professional. Charlie worked with me in order to make the process very smooth. Thanks to Charlie, my overall experience at Fred Frederick was positive. I would recommend Charlie and Fred Frederick Jeep to friends and family who are interested in purchasing a vehicle. Thank you for the opportunity to provide feedback on this vehicle purchase.

George 0745

2 de abr. de 2013

This was a great new car buying experience. Charlie Wallace was knowledgable, helpful and patient. He understood how important it was for my wife and I to determine the jeep model and features that would meet our particular needs and he ensured we had all available information and ample opportunity to make that decision. Further, based on information from other sources, we were pleased with the credit for our trade-in and the final price of the new Jeep. Based on this experience, and having previously pruchased a new Jeep from this dealership, we would readily recommend this dealership and, in particular, the services of Charlie Wallace to our friends and family.

baileybelle7

16 de mar. de 2013

We had an excellent experience buying my husband's new truck at Fred Frederick. Charlie was very helpful and friendly but not pushy which I appreciate. Charlie and his team worked with us to make the deal attractive; there was even an error with the pricing/rebates on the vehicle and they honored the price that they originally quoted to us. That's great customer service! We are looking forward to dealing with Charlie again in the very near future for a new car for me!!!

ezuke22

5 de mar. de 2013

I rarely fill out customer surveys unless my experience has been worth sharing. I live in New Jersey and I got in touch with Fred Frederick Chrysler Dodge Jeep in Easton, MD when I saw a 2012 Jeep Grand Cherokee SRT8 they had advertised and priced very competitively. I phoned the dealership and the was lucky enough to be put in contact with Charlie Wallace. From the start of the process Charlie was a complete professional. He was extremely diligent and there was great follow-up on all my questions. I truly believe if more salesman and people in general went about their business with the honesty, integrity, and care that Charlie did we would all be much better off. My Father and I rented a car and drove 250 miles from New Jersey to Easton, Maryland to pick up the truck. The Hertz location was 30 miles away from the dealership and Charlie was kind enough to offer to pick us up. The drive back to the dealership was a pleasure primarily because simply put Charlie is a good guy. Dealing with Charlie and the Fred Frederick dealership team was honestly the smoothest car buying experience I have ever had and I only wish the dealership was down the street from my home. Most people fear the process of buying a car, although if more people had the experience that I did that fear would no longer exist. Charlie and the team at Fred Frederick have definitely made me a believer in Jeep and parent company Fiat, and made my car buying experience truly enjoyable. I could not be happier with my Jeep STR8. I look forward to being a long time customer of Charlie, Fred Frederick and Jeep. Thank you very much!

Eric M.

5 de mar. de 2013

I rarely fill out customer surveys unless my experience has been worth sharing. I live in New Jersey and I got in touch with Fred Frederick Chrysler Dodge Jeep in Easton, MD when I saw a 2012 Jeep Grand Cherokee SRT8 they had advertised and priced very competitively. I phoned the dealership and the was lucky enough to be put in contact with Charlie Wallace. From the start of the process Charlie was a complete professional. He was extremely diligent and there was great follow-up on all my questions. I truly believe if more salesman and people in general went about their business with the honesty, integrity, and care that Charlie did we would all be much better off. My Father and I rented a car and drove 250 miles from New Jersey to Easton, Maryland to pick up the truck. The Hertz location was 30 miles away from the dealership and Charlie was kind enough to offer to pick us up. The drive back to the dealership was a pleasure primarily because simply put Charlie is a good guy. Dealing with Charlie and the Fred Frederick dealership team was honestly the smoothest car buying experience I have ever had and I only wish the dealership was down the street from my home. Most people fear the process of buying a car, although if more people had the experience that I did that fear would no longer exist. Charlie and the team at Fred Frederick have definitely made me a believer in Jeep and parent company Fiat, and made my car buying experience truly enjoyable. I could not be happier with my Jeep STR8. I look forward to being a long time customer of Charlie, Fred Frederick and Jeep. Thank you very much!

pilsner

20 de feb. de 2013

We purchased a 2013 Ram 1500 from Charlie. Charlie is very personable, friendly and really knows his vehicles. This will be the third vehicle that we have purchased from Fred Frederick since moving to the shore in 2005. We had a great experience and will buy from them again in the future. Charlie does not push you and makes sure that you are very HAPPY before you leave the dealership.

cksadler

19 de feb. de 2013

Out of all the dealerships that we have ever visited, they are the most accommodating, friendliest and will go beyond all means to satisfy you 110%. They know that if they are successful in doing this for their customers, then in the long run, the customers will make their business successful. Word of mouth can do a lot for one's reputation and they have the BEST in the area. Customer Service and Satisfaction are the most important aspects of a successful business and they will go beyond all means, to give complete professional assistance to everyone that goes there.Thanks Again:Colleen & Roy

Roy & Colleen

17 de feb. de 2013

Out of all the dealerships that we have ever visited, they are the most accommodating, friendliest and will go beyond all means to satisfy you 110%. They know that if they are successful in doing this for their customers, then in the long run, the customers will make their business successful. Word of mouth can do a lot for one's reputation and they have the BEST in the area. Customer Service and Satisfaction are the most important aspects of a successful business and they will go beyond all means, to give complete professional assistance to everyone that goes there. Thanks Again: Colleen & Roy

hankhale

7 de feb. de 2013

I think I gave Charlie Wallace more than a few more grey hairs during the process, but throughout he has the consumate professional. He and Jeff are great to work with.

whoffman-rhoades

27 de dic. de 2012

i came in to look at a new 300C. I asked if there were any used 2012 and luckily there was one at the lot. it was exactly what i was looking for. i took a few days to think about the numbers we had discussed. I sent Donnie a text and he was more than willing to come in on Christmas Eve to help me get the car. I was very pleased with Donnie. He was very "text friendly" and was very helpful with my decision.

WoNkA6608

27 de dic. de 2012

i came in to look at a new 300C. I asked if there were any used 2012 and luckily there was one at the lot. it was exactly what i was looking for. i took a few days to think about the numbers we had discussed. I sent Donnie a text and he was more than willing to come in on Christmas Eve to help me get the car. I was very pleased with Donnie. He was very "text friendly" and was very helpful with my decision.

maxstar1

24 de dic. de 2012

I have been a long time customer of Fred Frederick. I stopped in and saw Charlie Wallace. I wanted to go back to a sport utility vehicle. Charlie showed me a 2013 Grand Cherokee Overland. After a road test, I asked Charlie to put together a deal. Jeff Frederick and Charlie gave me, a good deal and a fair trade for my 2012 Chrysler 300c. The process was quick and painless. When I picked up my Grand Cherokee, it's was detailed and ready to go. I would highly recommend Fred Frederick. They are great to deal with, and they treat you right.

gale11

16 de dic. de 2012

My sister referred me to Fred Fredrick, and specifically, to Charlie Wallace. My sister bought an Aspen from Charlie, and thought very highly of him, as well as your service department, Keith, to be specific.Both my sister and I value an honest relationship with our mechanics, service department, and car sales people, and we weren't born yesterday!!!!I am glad I ended up at the Chrysler dealership in Easton. I had looked at Chevy/GMC but the truck was expensive and I felt pressured.Charlie listened to what I wanted, and took me directly to the RAM truck I now own.Thanks, eh!!!!

Mrs. O

27 de nov. de 2012

Thank you so much for your outstanding service when we broke down. Your dealership went well above and beyond what was expected. My family and I are very glad to have had such a good experience when the car broke down.

njoiltank

25 de oct. de 2012

I have tried to purchase this same vehicle from several other dealerships in NJ and NY. I contacted all through the internet and some did not get back in touch with me for days or said they would call back and did not follow up. I contacted Frederick dealership at night and the following morning at 9am I recieved a call from Charlie. He and I had several conversations. I bought the truck the following day. I drove 3 and half hours out of my way from NJ because I felt Charlie was a "strait shooter" and gave me the kind of pricing and customer care I was looking for. If the RAM meets my expectations as I think it will, Charlie and Fredrick will be my new go to guy and dealer for years to come.

bjevans

12 de oct. de 2012

We would recommend this dealership to anyone in the market for a vehicle. Not many businesses today provide professionalism and good customer service. We have been contacted after our purchase by phone and mail to see if we were enjoying thevehicle. There was no pressure or haggling involved.

FWParker

25 de sep. de 2012

Everyone was ery pleasant, reactive to my needs and understood what I needed in an automobile. This was the best experience buying a car in the last 25 years.

AmandaJacquette

24 de sep. de 2012

My husband and I spent months looking for a Dodge Charger that suited us. When we met with Charlie, his customer service was phenomenal. He was able to locate us a Charger that was exactly what we wanted, and even though it was out of their 100 mile radius, his team drove over 200 miles to get us the car. We couldn't have been more pleased with our overall experience at Fred Fredrick of Easton, and will certaintly deal with them in the future.

maxstar1

20 de sep. de 2012

I ordered a performance exhaulst for my 2012 Chrysler 300C, from Clark in Parts. Brian Snow, and his staff ensured it was installed properly. I am very happy with their service, attention to detail and quality work. I am a long time customer, and have never had a bad experience. I will continue to do business with Fred Frederick in Easton, Maryland. I would highly recomend their sales & Service Department.

Jayme Ploff

19 de sep. de 2012

Charlie was friendly and knowledgeable. I gave him what I thought were impossible parameters, and he came through with a great deal. I love my new Jeep, and I look forward to many years of driving!!!

Patricia Hervey

15 de sep. de 2012

Honest, detailed, education on my cars, breeze of purchasing, received detailed training on all benefits of new car, and how to enjoy. Speed & accurate process. The service department is always concerned, detailed, informative, show tremendous caring. I will never purchase, nor have service any place but Fred Frederick of Easton.

kristiebaxter

11 de sep. de 2012

We drove all the way from Waldorf, Maryland to buy a vehicle. We are so happy with the overall experience of purchasing this new diesel truck from Easton! Charlie helped us and was so friendly. We originally went to the dealership in Waldorf and had a really bad experience. We were upset and luckily we took a chance and drove to Easton to look at a truck that we had found online. We called and Charlie helped us from there on. We are extremely happy with our experience! So happy that we will drive 1.5 hours to our new Dodge Ram's maintenance done at this dealership verse the one 10 minutes down the road. I would purchase another vehicle from them again and again. I highly recommend them! Thank you. We love our new truck.

BrookeKing3

29 de ago. de 2012

This is my first time purchasing from Fred Frederick, but it is my second new Chryler Town & Country. It is so refreshing to deal with such a high level of professionalism and courtesy from my Sales Consultant all the way to the mechanics who serviced my van. The customer service provided to me from Fred Frederick was exactly what one should expect from any business, but it is unfortunately rare these days. Charlie was great from the start and still continues to follow up with me even after my purchase to make sure I am happy. I appreciate the personal attention that was given to me by Jeff, Brian, Keith, and DJ when something was missed during a check up. They all went above and beyond to ensure my satisfaction and make the necessary accommodations for my convenience.I will most certainly come back to Fred Frederick in Easton. They have made a memorable first impression with me and my husband.

littleworth

15 de ago. de 2012

Christopher has been as patient as Job. We started in February. My sister broker her hip, and was hospitalized. For four plus months, Christopher kept in touch but never pushed. When we were finally ready, Christopher was ready. He gave us a good price, found a car that was exactly what we wanted and was very good at showing us how all of the bells and whistles worked. He was always a perfect salesman and matched us up very well

danny131

11 de ago. de 2012

This was the first time that I have ever started a new car purchase from the internet and I found that most of the dealerships would not repond to your request or spend any time working with you. This was not the case with Charlie. Charlie was very responsive and made sure that everything was clear. Charlie sent up an appointment with Fletch to help me get the most for my trade. Fletch worked with me to get as much as possible for my trade. At the time of pick up my Jeep was ready to go, paper process went very quick. Fred Frederick has a great thing going by not playing the hidden charges game.Thank You for an easy transaction.Robert Seaman

ndfred

31 de jul. de 2012

The salesman went to great lengths to meet our needs in a new van. We needed passenger power front seats, so they brought in a van from New Jersey for us.

Kevinkjh

29 de jul. de 2012

This was my second purchase from Fred Frederick. I bought a 2011 Jeep Wrangler. This was another fantastic experience and awesome deal. Charlie was very easy going and knew everything about the jeep. I was in and out in a little over an hour thanks to Charlie. I would highly recommend this dealership the next time you are looking to purchase.

olivia123

10 de jul. de 2012

Charlie was very helpful and explained all of the great features in the Dodge Journey. He made trading my Honda CRV easy and I love the way my new Dodge Journey rides.

jrjretired

9 de jul. de 2012

Great sales person - explained everything in detail - no pressure. Truck was as promised and price was good. I friendly and helpful staff both before and after sale.

jguschke

5 de jul. de 2012

great dealership,friendly sales person,good knowledge of product,no pressuresales,salesman work with me to get exactialy what I wanted, Igot good trade in on my vehicle.

dmcclain123

29 de jun. de 2012

Without a doubt the best experience we have had when purchasing a new vehicle and we have purchased quite a few in our time. Did not feel pressured into purchasing anything we didn't want.

jljordan

27 de jun. de 2012

For the second time this year, Jeff has made my families car buying experience a pleasure. He's fair, thoughtful, courteous, and trustworthy. Not something you find at other dealerships. He made the process of purchasing a first vehicle for my 22 year old informative and enjoyable. I will go back again when I need another vehicle and won't hesitate to refer others looking for new or used vehicles.

cuzz

6 de jun. de 2012

We are so happy with our new Jeep Wrangler. Our experience w/ Fred Frederick in Easton was great! We can't say enough good things about our salesman, Charlie Wallace. He was very friendly, knowledgeable and helpful. We will definitely recommend Charlie and the Fred Frederick dealership to our friends and family.

dougiegonefishin

2 de jun. de 2012

My family and I were staying in Maryland over the Easter holiday. My 2009 Dodge Ram broke down 7:30 p.m. on Good Friday. Called Chrysler road service, had a flatbed on scene in 45 minutes they also put me in touch with the Fredrick Dealership. Spoke with Jeff Fredrick who was kind enough to stay there until 9:00 p.m. when I arrived. Jeff had a vehicle waiting and told me don't worry about a thing. Jeff called several times during the week to update on the progress of repairs. I returned to Easton the following week, a 3 hour trip one way. True to his word Jeff Fredrick stepped up and handled everything to my complete satisfaction. The Fredrick Dealership's customer service was by far the most exceptional by any dealer that I've ever dealt with. I can't thankyou enough for your super service. Douglas P. Wheelin Hatboro PA

LWLewis

28 de may. de 2012

I purchased a 2012 Jeep Grand Cherokee from Greg Phillips and am extremely happy with both the vehicle and the sales/service I received. I purchased a Jeep Liberty back in 2002, also from the Fred Frederick dealership, and traded it in after ten problem free years. My husband was unable to be with me the afternoon I went to look at the new Jeeps so I was a little skeptical at how this experience would be but I was pleasantly surprised. I only had to deal with Mr. Phillips for both the sales and financing and he made it very easy and enjoyable. I thought I paid a fair price, there was no pressure to buy, and I am so glad I decided not to wait because I love my new Jeep. I would highly recommend Greg Phillips and the Fred Frederick dealership to anyone. One of the best car buying experiences I can remember.

Mike Monico

28 de may. de 2012

Great service and if I buy a new or used car again, I'll exmaine what you have to offer.Like the fact that we did not need to sit with mutiple personnel through the car buying process.Great job Greg working with my family.Later,Mike

nceure

25 de may. de 2012

I was mins away from purchasing/settling on a used 2011 Town and Country Min-van else where, that had some of the feautures I desired but lacking the main two. My co-worker and good friend contacted Mr. Frederick, whom she had purchased all her vehicles from and found me a great deal! Not only did Mr. Frederick put me in a brand new vehicle, it has all the features I have ever wanted and now I do not have to add them in seperately, which is what I was going to have to do with the used car (like my remote starter and Navigation) but he was able to get me a lower interest rate as well.Last but not least, this has got to be the smoothest riding Mini-van I have ever ridden it, My entire family loves it, I love it, love it, LOVE IT!!!!!Mr. Frederick doesnt know this yet, but my husband was so impressed, he is thinking about calling him about the new SRT8 (think I have that correct).

lindaj909

23 de may. de 2012

This is the third vehicle we have purchased from this dealership. We have recommended Fred Frederick to several of our friends, resulting in their purchasing a vehicle. We get our vehicles serviced here and are very satisfied with the work performed. The personnel are very friendly. We have dealt with Greg Phillips for our last two vehicles and find him to be very thorough, professional and friendly. Jeff Frederick runs a great business.

Billiejot

21 de may. de 2012

I rated all GREAT because it was an awesome experience with Charlie Wallace! He is very kind and not a pushy salesman whatsoever! I was given a great deal on my new Jeep and a great price on my trade in!

Jemiles

10 de may. de 2012

Greg was great to work with. He has stayed in touch with us for the last several months knowing we were interested in buying a car. He did not apply any pressure just worked with us in a very professional way.

LayneWC

8 de may. de 2012

Charlie was excellent! He provided the best car buying experience I ever had. He seemed to read the type of buyer I am and adapted to my style. Charlie gave me the facts that I wanted and left the sales pitch in the drawer. When I tell my friends who to go to, I will tell them to see Charlie. Charlie gives it to you straight but friendly and just as helpful as he can be. When I came to pick up the car, I was late. Charlie stayed even after the dealership closed, just to wait for me to go home and get my wife so he could meets her. Charlie said that he would be here for me before and after the sale and I believe him. I also like Fletch. I told him up front what interest rate I wanted and how long I wanted to finance the car. Within a few minutes, he got me close enought that it wasn't worth call my own bank. Great job Fletch!I don't know the receptionist name but she was great too! She was friendly and kept me intertained while I was waiting. Just an overall great experience!

bcreighton

7 de may. de 2012

Both my wife and I thought that the service was great abd the salesperson we worked with, Fletch, did the deal with no pressure.Deal went well, we're satisfied.Thanks

GWhitehead

6 de may. de 2012

I have always been very leary of car salesmen, so when I visited this dealership, I really didn't expect to purchase a vehicle that day without first shopping around to confirm any deal they were offering. I made them aware of my trust issues, and they did everything possible to make me feel comfortable, answering all of my questions and without any pressure. The manager even came over, introduced himself, and asked if there was anything that I was troubled about, because he too had heard of my hesitancy. After some hours of discussion, test drive and working of figures, I felt like they were being totally fair in the trade, discounts and arriving at the monthly payment I needed. Because of this, I saw no need to shop around further, and made the purchase. It was handled professionally and I left feeling good about the whole experience--and loving my new 200! Barring any future problems, I feel certain that I will return to this dealership and salesman for my future car needs. There was a defect in the steering wheel, and they agreed to replace it. I specifically waited until the new wheel was installed before writing this review, because I wanted to make sure they stood behind their product. The wheel was replaced within a week without any trouble whatsoever. They even washed and vacuumed the car while it was in for repair. This was a great added touch!

nas4343

4 de may. de 2012

Because I am in a wheelchair I was looking for a car that was easy to get in and out of. With enough leg room for the hand controls and still give room for others to drive. The car also need room to carry my chair and anything thing else I needed.Charlie helped me check out several until I found the one I liked and at a price I liked

dgarey

22 de abr. de 2012

There was no hassle or them trying to push a vehicle on us that we did not like or want. The salesman Greg Phillips was a pleasure to work with. If we had any questions he would gladly answer them for us. Thank You!!!

donald.ditty

11 de abr. de 2012

Charlie did an excellent job answering our questions pertaining to all the vehicles that I was interested in. Additionally, when it came time to purchase the vehicle, he gave a thorough explanation of all the important paperwork and maintenance of the truck. Charlie gave us a fair price for the truck which allowed me to put more trust in our purchasing experience. I have already suggested multiple people to visit Charlie at Fred Frederick which I am sure he will give them an amazing buying experience as well.

doublrr

10 de abr. de 2012

Charlie is always available when I call and gave me his cell number in case I needed anything while he was out. This is my second Jeep vehicle purchased from Charlie and I would recommend him to anyone in the market for a vehicle.

flcipriano

6 de abr. de 2012

Our experience at this dealership was probably the best I have experienced over four decades of car-buying. Our salesman Greg Phillips was knowledgeable, friendly and most helpful in locating the car that we wanted. It was a pleasure to deal with an agency that treats its customers with respect and integrity. I will definitely buy my next Chrysler product at Fred Frederick.

amickey1979

6 de abr. de 2012

Great sales experience. Chris was an excellent sales person, very knowledgable about the product, and was friendly with no pressure. I would deal with him and the dealership in the future. Thanks again.

joebortz1

31 de mar. de 2012

Amazing experience from beginning to end! Fletch Gowen the finance manager was knowledgeable, friendly, non-pushy, and seemed to care more about what was right for me and my family then the bottom line, which is rare in the auto business. I honestly can't think of anything that would've improved my car buying experience, Jeff Frederick(The owner) even stopped in to congratulate me and asked if all my needs were being met!! I look forward to doing business with Fred Frederick Chrysler Dodge Jeep for years to come!

kjoyce804

29 de mar. de 2012

Greg was a pleasure to work with - and he and Jeff were fantastic about getting us unbelievable financing. I have bought cars from three other Dodge/Jeep dealerships in the past and can say without hesitation that Fred Frederick is by far that most pleasant I have ever bought a car from - and Greg was easily the most helpful salesman to work with. If you are looking for a new Dodge/Chrysler/Jeep you would be insane to go anywhere else!

Mptipp

26 de mar. de 2012

Fred Frederick was very professional and easy to deal with. We never felt pressured to make a purchase. They made all efforts to get the deal done in a timely manner. Charlie our salesman was friendly and great to deal with. I would recommend to anyone that wants to purchase a Dodge. Thank you!

BobH78

21 de mar. de 2012

A very pleasant experience with a new vehicle purchase. We were satisfied with all of the people involved in the process and would recommend them to any buyer.

lowkey22

20 de mar. de 2012

Greg Phillips at Fred Frederick Chrysler Easton made our Jeep buying experiance outstanding! We drove from Baltimore to Easton to buy our Jeep because they had the one we wanted and Greg made sure that everything was ready when we got there. They made sure we didn't spend hours waiting to sign papers or for our vehicle to be ready. We were done in an hour and then Greg took the time to make sure we understood how everything in the Jeep worked and helped set all the settings. Greg was a great person to work with!

brookeking

8 de mar. de 2012

Charlie immediately followed up with me after I made an inquiry online. He was very thorough and knowledgable on the van I was considering. Charlie was very attentive to my vehicle wants and needs and ultimately I chose wisely. Thanks again for helping me with my 2nd Chryler purchase.

schultz12

6 de mar. de 2012

Fletch made the process of purchasing a new vehicle easier than I have ever experienced. We spoke on the phone on Tuesday morning, he worked out the entire deal, we drove home in our brand new 2012 Dodge Grand Caravan Tuesday evening. We were personally at the dealership for less than an hour, including test drive. He explained every in and out of the vehicle prior to us leaving the lot. He has even contacted me since asking me if I have any further questions or concerns with the vehicle. All in all Fred Frederick and Fletch Gowen now have another very happy customer. Our new vehicle purchases will be through them from thus point forward.

maxstar1

5 de mar. de 2012

This is my sixth car from Fred frederick. I stopped in and saw Charlie wallace, whom I have bought all my cars and trucks from. He showed me a 2012 Chrysler 300C, with a Hemi. After a test drive, I was sold. I traded my 2011 Dodge Ram 1500 Sport crew, with 7100 miles. I got an excellent deal. Jeff and Charlie, are a pleasure to work with. My 300C was detailed and ready to go as promised. I will only buy from Fred Frederick in Easton, Md. They know how to treat their customers, and they make you feel like family.

HOGNIT

27 de feb. de 2012

This dealership was very easy and comfortable to work with on the purchase of my new Ram 2500. I will highly recommend them to any one that is the market for one of their vehicles. It was not the closet dealer to my house, but they had what I was looking for and made it worth the ride. Thanks

albiethesaint

20 de feb. de 2012

I INTERNET SHOPPED, GOT THE LOWEST PRICE BY FAR ON THE TRUCK I WANTED. WHEN I ARRIVED AT DEALER, I WAS TREATED VERY WARMLY, MORE LIKE A FRIEND THAN A CUSTOMER. CHARLIE ANSWERED ALL MY QUESTIONS AND WHEN WE SAT DOWN TO DO PAPERWORK THERE WERE NO SURPRISES, EVERYTHING WAS AS STATED ON INTERNET COMMUNICATION. WHEN I TOOK DELIVERY TRUCK WAS PERFECT. MY ONLY COMPLAINTS WERE THE PRICE OF MUDGUARDS AND THE LACK OF FRIENDLINESS AND APPRECIATION OF MY BUSINESS WHEN I MET THE OWNER.

durachka

14 de feb. de 2012

We went to Fred Frederick Dodge in Easton, Md to look at minivans. My previous Dodge Grand Caravan had recently been in an accident and declared a total loss. I had been driving a Toyota Sienna rental in the meantime so went to Easton because there were both a Dodge and Toyota dealership there. We stopped at the Fred Frederick Dodge first. Needless to say, we never made it to the Toyota dealership. Charles Wallace greeted us in the lot and proceeded to explain all the models of minivans. He was very knowledgeable!! He even told my husband how to work some of the features in his 4 month old Dodge Ram that we had purchased at another dealership that wasn't very customer friendly. This was the shortest amount of time we have ever spent at a dealership when purchasing a vehicle. It was so easy and convenient and also had a very friendly atmosphere!! I am extremely pleased with my new Dodge Grand Caravan R/T and would recommend Charles Wallace and Fred Frederick Dodge to anyone looking to purchase a vehicle!!!

Passc

11 de feb. de 2012

Charlie Wallace is very knowledgeable. He was able to answer every question we had. He is friendly and understood our needs. We have used this dealership before and have been very happy with the service we received. We recommend Charlie and Fred Frederick to our neighbors.

jtanner

10 de feb. de 2012

Jeff and his staff and very accomodating! They strive to give you a great experience in the car buying industry. Greg was very patient and handled all of our needs. He takes the time to listen. BEST DEALERSHIP ON DELMARVA!!!!!

tgalanos717

10 de feb. de 2012

From the moment you walk in ,a very friedly secratary greets you and offers you a cup of coffee, the salesman takes the time to answer all your concerns about the purchase and the owner makes you feel like your a long lost relative not just a friend . this is the 3rd van my family has purchased from this dealer and it will not be the last.By the way IMPORTED FROM DETROIT is the best ad slogan , GOD BLESS AMERICA !!!

Judy L. Holland

2 de feb. de 2012

Wondering around the show room while waiting for my Dodge Caravan to be serviced over the past two years, Greg Phillips and I would engage in casual conversation about the vehicles available from the dealership. I shared my future vehicular needs with him. When vehicles were available which matched my needs, Greg called and invited me to view and drive them. I was impressed with his extensive knowledge, attitude of sincere interest, and non-aggessiveness. I'm very pleased with my recent purchase. Greg makes customers feel special.I also have been impressed with Keith (service manager) who is friendly and has consistently honored my request to keep me informed when completing routine servicing of my van if the mechanics see anything that might cause future problems. His suggestions have always been in my best interests. I trust him.The lady at the front desk is always friendly, has coffee ready, and answers all my questions.The Fred Frederick Dealership is the best I have ever worked with.

TimothyCantor

23 de ene. de 2012

I just bought my 3rd Jeep from Fred Frederick Easton this weekend, and as with the previouse 2 Jeeps I have purchased, it was a great experience. Jeff Frederick sold me my first Wrangler in May of 1996, turning a frustrating day of looking at Jeeps at another local dealership into a relationship that has continued to this day. My parents were so impressed by the service and care that Jeff Frederick extended to me when buying my first Jeep, they have since bought 3 more and leased one themselves. Currently they are enjoying the 2012 Grand Cheerokee they bought at the end of 2011. What truly stands out about Jeff is not just the sale, but that he stands behind his vehicles. Jeff has always been easy to work with. No matter what problem I have come to him with, I always feel like Im returning to see a good friend. The only negative experience to my 2002 Liberty was that it ran so well I didnt have an excuse to get down to Easton from Annapolis very often to catch up with Jeff. I have already had people ask me where I bought my 2012 Wrangler, and I dont hesitate to send them Jeffs way knowing that they will be taken care of. To put my appreciation for the 16 year friendship my family and I have had with Jeff Frederick in perspective I have a couple of things Id like to add before I finish. First there is another Jeep dealership located within 2 miles of where I live, one that was currently running a well advertised sale. In order to get to Jeffs dealership, I have to cross the Chesapeake Bay Bridge, which alone is 4.7 miles long, and costs 4 dollars to cross. Total driving time to get to Jeffs averages around 54 minutes, and is 41.2 miles from my doorstep to his dealership. There was never a question of where I was going. In fact when I told my parents I was thinking of buying a new car, the first thing my father said was, "Time to go visit Jeff then, dont forget to tell him how much we like the new Jeep." Last but not least I want to address the service department and sales staff. EVERYONE is courteous. A warm and friendly greeting along with prompt service is the standard when walking into the showroom or service department. Clearly Fred Frederick Chrysler Easton has its standards set from the top down and with impressive results. Keep in mind, this is not the service or standard that is being set today, this is the same service and standards that started 16 years ago! There is a certain amount of comfort in knowing where I will purchase my next Jeep. I look foreword to another 16 years of friendship and industry standard setting service!

cngquimby

23 de ene. de 2012

Salesman Greg was very friendly, knowledgable, no pressure and patient. Have dealt with Greg in the past and had the same experience, but forgot his name and was given another salesman, but they noticed I bought another vehicle here before with Greg and out of respect for Greg the other salesman (chuck) gave the sale to Greg, which I thought was great! I certainly will come back when I am ready to purchase again.

kdill

19 de ene. de 2012

I purchased a 2012 Grand Cherokee. The process was smooth and painless. Everyone was helpful. Communicating on the internet made the entire process easier. Thanks

fishtales

16 de ene. de 2012

Great Buying experience good customer service no pressure located the vechicle we were intrested in buying without forcing us to buy off there lotthere was no need for us to have to talk to the sales manager Greg took care of all the details and no pressure with them trying to add to the sale

Kcoulbourne

10 de ene. de 2012

Purchased a new 2012 Dodge Ram, my salesman Greg was a pleasure to deal with. Not only was he very knowledgeable about the vehicle, his price was very reasonable. I would not hesitate to purchase another vehicle from Greg and Fred Frederick. I had some accessories put on my new vehicle by their shop, the service manager Kieth was very helpful and courtious. Thanks everyone for making my buying experience a pleasure!

Jmonroeb96

28 de dic. de 2011

Excellent experience. Friendly, honest, and fast service. Found exactly what I was looking for and for the right price. Would definitely recommend this place to anyone.

anewbuyer

23 de dic. de 2011

Excellent service by Charlie both over the phone and in person. Very responsive to our needs and great follow up. No pressure (something I liked). Price quoted was among the best but not the absolute best. I also liked the no haggle price right up front (even over the phone).

Jabberjaw2001

9 de dic. de 2011

Fred Frederick had the vehicle we were looking for, we're able to do all negotiations via the phone and made the traditional car buying experience a pleasant one.

Ralph Stroud

9 de dic. de 2011

Have purchased many cars from Fred Frederick for 40 years with normally a truck and two cars constantly used. Also, seviced cars at Fred Frederick's over all these years where the people are friendly, address issues the first vist and the price has always been fair/competitive.

schuylers

8 de dic. de 2011

We spoke with Charlie earlier in the spring of 2011 and told him we may possibly purchase a new vehicle sometime in the next year. We like the 4 door Jeeps and if we purchase a new vehicle, we would probably entertain the Jeep. We kept looking over the next few months but decided to go back to Easton because we want to deal local and one of us used to take our 4 door Cherokee to the dealership and experienced very good service. We liked Charlie because we told him up front we are just looking and do not like to feel pressured as well as give us a good price because we don't have time go back and forth with pricing. We felt Charlie did an excellent job in helping us decide what to do, which ended up ordering a new 4 door Jeep. WE LOVE IT. It came in a little earlier than the 6-8 weeks we expected, which was great. Charlie spent time with us going over the Jeep details and we really did like working with him. We would consider working with Charlie and the dealership for our next purchase which may be awhile. Definitely would recommend him and the Easton location to anyone.

Maureen Scott-Taylor

7 de dic. de 2011

I have purchased two vehicles from Fred Frederick of Easton. They are the best dealership I have ever had the pleasure to work with.From the front office to sales team and the service department, everyone is professional, courteous and knowledgeable.The service department is not only the cleanest I have ever seen, but they still offer free pick up/drop off of my car when I have it serviced! If I have to leave a message for service; they always call me back the same day.I so appreciate the extra care they give. They are truly a exceptionally run dealer.Maureen Scott-TaylorEaston, MD

igiraudo

7 de dic. de 2011

Great car buying experience!!!! We have purchased our cars (6) from this dealership and would never go anywhere else. Charlie is so knowledgeable and most important very honest!!!! As is everyone at the dealership!!! We always leave feeling like we have been treated with respect and care!!! and of course we leave with a fantastic car!!!!!

rkluckhuhn

6 de dic. de 2011

This is the way business years ago operated, customers before self. Fred Frederick's dealership is a true example many should use if they did care about the customers and repeat business.

kharveyemt

2 de dic. de 2011

I had a very good experience with Fred Frederick of Easton. My saleman (Fletch Gowen) was very helpfull and honest with me. The employees were very courteous and helpful. I would recommend this to to all my friends and family.

Kelly21622

28 de nov. de 2011

Can not say enough about Charlie Wallace. He is the best salesman I have ever had. He was very nice and answered any questions that I might of had. He got me the best deal EVER. I would highly recommond him to anyone who wants a great deal. I am very pleased. He even gave me a courtesy call after my purchase. He is the man to see at Fred Frederick, he will hook you up with your best deal ever. Thanks again for my Jeep Patriot. Love it.

jmepc

27 de nov. de 2011

My wife and I thoroughly enjoyed our experience in purchasing a new Dodge Ram pick-up truck from Charlie Wallace at Fred Frederick of Easton. Charlie listened very carefully to the type of truck that we wanted and went the extra mile to find one at another dealership, when he did not have the truck we wanted on the lot. Charlie was very knowledgeable and conducted himself in a very professional manner. We did not get the "hard sell" treatment that often occurs when buying a new vehicle. I intend to refer friends and family to Charlie in the future for their new vehicle purchases. When it was all said and done we had a wonderful experience with Charlie and the folks at Fred Frederick of Easton!

freakyscience

23 de nov. de 2011

I have purchased two new cars in the past year. Each time I was treated with respect and concern for my satisfaction. The entire experience, from selecting the vehicle , financing and service after the purchase has been the best I have had. They take excellent care of me as a customer. I will never buy a vehicle from another dealer.

colleen.sadler

22 de nov. de 2011

I would highly recommend this dealership to anyone who may be in the market for purchasing a vehicle. Both Charlie and Jeff, were by far, the most friendliest, caring, and personable dealers we have ever encountered. They gave 110% of what car buying should be and more. We have since recommended them to our friends who can't say enough about the excellent treatment they received. We will continue to be a customer of their's for all our future purchases. Great Job!

Ooh-rah1978

18 de nov. de 2011

Excellent transaction. From initial contact, price quote, vehicle and document preparation, everything was totally smooth. Nothing hidden - everything was as advertised - "Saving you time, money and hassle". They didn't mess around with my time, gave me an excellent price quote and didn't muck with it. That equates to no hassle.

36909rw

16 de nov. de 2011

I am a first time car buyer and I was looking for a decent truck with low mileage and good body condition with a good price. I had spent a whole weekend driving from Dover Delaware all the way to Baltimore city then up to Chestertown and Easton. Every dealership was either trying to sell me something I didn't want, or their vehicles were in bad shape or the price was too high for the condition and mileage. This dealership however, was nice to deal with. The associate that sold me the truck, Greg Phillips, was very easy going and pleasant to deal with. He answered any questions I had and still checks in with me to see if I am satisfied with the purchase. The truck was in great condition, almost brand new, it had low mileage, and the price was fair. I had found a lower price on cars.com versus the sticker price and they honored the lower price without any hassle. It was a no pressure environment and the sales associates were very pleasant to talk to and didn't want to sell you something you wouldn't want. I personally would recommend this dealership to anyone I know looking for a car, either used or new. They took care of all of the paper work and everything from the title work and corrections for the title to the financing and registration; all I had to do was sign the papers. I would definitely buy from Greg and Fred Frederick again in the future.

Bill Horney

31 de oct. de 2011

Bought several cars from dealership, and have had many service appointments since 1995.Successful ownershipQuality productsexcellent service departmentfriendly employeesCan't imagine dealing anywhere else.

doodie

31 de oct. de 2011

Friendly, superior service & willingness to answer questions. Timely performance & comfortable waiting area. Attractive display of new models that help me decide what I might purchase when trade-in time approaches.

Jvglennon

29 de oct. de 2011

This is, by far, the best dealer I have ever worked with. The sales and service here are exceptional. An all around great experience. I have recommended this dealership to my friends and family.

bpmaclean

28 de oct. de 2011

We have bought several cars and have had them serviced at this location. The service is excellent. We highly recommend Jeff and his staff when looking for a new car of if you are in need of service.

jimlame1971

27 de oct. de 2011

My experience with fred fredrick's dealership was great from the begining. My salesperson, (fletch) was a big help and the vehicle was more than I expected. would definately refer friends to the dealership.

lntncnb

27 de oct. de 2011

We had a very positive experience with Jeff Frederick Jeep in Easton. We have used them for both sales and service. I found him to be extremely knowledgable about the product and very friendly and helpful in making my decision to buy a vehicle. Their service department is the best there is. They diagnose and fix any problem I have ever gone in for. Overall, this is the best dealership I have dealt with in my 30 plus years of car buying.

BusterKeefe

27 de oct. de 2011

This is the third car I have purchased from Fred Frederick Chrysler Jeep. I can see why they have such a great reputation. I was not pressured at all, was given great advice to consider, and got a very competitive price. I have also been pleased with the service department. They are efficient and fix any problems right the first time. Overall a great experience.

dennisschumer

27 de oct. de 2011

Have worked with the Fredericks for many cars over a period of 27 years. Really good people to work with giving personalized service and total honesty.

Frugladog

27 de oct. de 2011

This is a great dealership. The service we receive is second to none.The sales people are also very patient and very knowledgeable.We have purchased our last 3 cars at this dealership

BBS

27 de oct. de 2011

We have purchased two automobils from Fred Frederick in Easton, MD. We delt with Jeff Frederick for both transactions. The car shopping and buying was the most pleasant we have experienced in 40+ years of car buying/shopping. We got exactly what we wanted and the price was right!! He does his homework before his customer arrives to shop. The atmosphere in the dealership is very clean, friendly, professional,and accommodating to the customers. These are some of the many reasons we rate Fred Frederick, Easton and Jeff Frederick all 5's, and recommend this dealorship to our friends. We would rate the dealership 5+ if it were possible. We have also been most pleased with the Service Department work we have received at Fred Frederick, Easton. The personnel are very curtious, effecient and easy to work with. They take care of any problems right away! These are the reasons we rate the Servuce Department all 5's as well.

benefiel5

27 de oct. de 2011

I have dealt with Jeff Frederick for years and purchased my last 5 cars from him. He has always made himself available for any sort of questions, provided me with more than enough information to make an informed decision, and he has always made me feel like he appreciates my time and my business.

lb68

27 de oct. de 2011

I have been dealing with Jeff Frederick for 15 years. I have always received exceptional service whether is it buying a used vehcile, a new one or having service performed. The entire staff is friendly and I truly feel at home when I walk in the door.

acoladarci

25 de oct. de 2011

Charlie was very friendly and we truly enjoyed working with him. They gave me a reasonable value for my trade and were great with the price of the used vehicle. He followed up after we took the vehicle home and has helped line up some work that we are doing with the parts department. We really like Charlie and look forward to doing business with him in the future!

kkirker

21 de oct. de 2011

It is a pleasure working with Charlie Wallace. He has great customer sevice skills and seems to really know what your priorities in a vehicle. I feel that he really helps me narrow my search to get the right vehicle for me. He is very patience especially when I have done my research and check prices prior to meeting with him to go over my needs. I never feel that he is out to sell me something I don't need in order to make a deal. I tell friends and family if they are looking for a vehicle to go to Charlie because he is fair and he will get you want you want even if they don't have it on the lot at the time. I have purchased two jeeps from Charlie and the purchase was fast and stree free. The service department is great.

ctjoseph318

13 de oct. de 2011

This dealership made the whole car buying/leasing process utterly painless. Go to this dealership and ask for Charlie Wallace, you won't regret it! I live in Delaware and none of my local dealerships could compete with the bottom line. I look forward to doing business with this dealership again...

jhil

10 de oct. de 2011

Mr.Gowen has always done the best he can for us. he has gone above and beyond again as this is our third vehicle we have purchased thru Mr.Gowen and Fred Fredericks dealership. Every time, we were treated like family. our hats are off to Mr. Gowen and to everyone at the dealership for making our last purchase possible. Jeffrey S. Hill

andreaspray

7 de oct. de 2011

I went in to look at a used car with no plans of buying that day. Charlie showed me what I looking for. After discussing all of my options, I wound up buying a beautiful, brand new Chrysler 200!!! The brand new car was much more affordable than I thought it was going to be and much nicer than what I was looking for. Charlie made sure the car had all the features I wanted and did not waste time showing me something I wasn't interested in. He took the time to get to know me and what my needs were ahead of time. Charlie was very patient with me (I can be difficult to work with). I have purchased a few cars in the past from other dealers and got taken for a ride. Charlie was very upfront and honest through out the whole experience. He made sure the entire experience was comfortable and easy.Thanks again, Charlie and Fred Fredrick, for a wonderful car buying experience- too bad it's going to be a few years before I need a new car. But, I know exactly where to go to and who to work with!!Andrea SprayMillington, MD

Williamsparks

2 de oct. de 2011

Greg showed us several models, both new and used. He stayed after hours to talk with us. He never pressured us and let us take our time. He was very knowledgeable about the car and answered all our questions.The only delay has been a hitch that we ordered to be installed on our Town & Country. They say that the manufacturer is on backorder for at least a month.

jyorkis

1 de oct. de 2011

Charlies provided excellent service in helping me find the right model and features. The vehicle was ready when promised and in perfect order. Most importantly, Charlie spent more than an hour walking me through the features and how to use them before I left the lot.

almr.landry

1 de oct. de 2011

Greg was very friendly and outstanding to work with. He listen to all my questions and concerns about what I wanted in a truck and was instrumental in helping me decide which truck to purchase. I thoughtthe dealership was extremely competitive on the price of my new truck and would highly recommend Fred Fredrick to anyone I know that is purchasing a new vehicle.

BKReid

29 de sep. de 2011

Charlie went out of his way to make sure we had the vehicle we wanted and were satisfied. He reviewed every detail and made sure we were comfortable with the vehicle and its operation. He was very conscientious of our time and had "done his homework" on our requests. We went back to CHarlie, and Fred Frederick for a second vehicle the following year.

fdavis

20 de sep. de 2011

Fletch was a pleasure to work with. He helped me in ways that other dealers couldn't. He gave me a real fare price on my trade in and a good price on my Aspen.

littleroad

19 de sep. de 2011

My salesperson, Greg Phillips was very knowledgeable about the Dodge Ram Truck I was interested in purchasing. He was very friendly and patient with me while I took a few days to think things over. He never rushed me or pushed me. He allowed me to take the time I needed to decide what I wanted to do. The purchase of the the truck was smooth and easy. I have already recomended Greg to many of my friends and family. Trust me I shopped around with many other dealerships and by far this is the best one I found and my salesperson Greg knew a lot more about the vehicle than all of the other dealerships I had spoken with.

Georgette

17 de sep. de 2011

I can only say what a great experience it was to deal with Fletch Gowen. He went above and beyond to not only find the vehicle I wanted but to find the exact color I wanted. After I bought the vehicle and had a problem, the dealer here in New York told me I didn't purchase it there so they wouldn't work on it. I called Fletch because he told me any dealer in New York had to work on it because it was still under warranty. Fletch called the dealer in New York and got them to do the work. It is because of this that all of my future vehicles will be bought from Fletch. Thank you, Fletch!!

Randall Bogert

15 de sep. de 2011

I continue to be impressed with the professionalism of all the employees. Meeting, and frequently exceeding the needs of its customers has been what one can expect. The dealership has supported me on every occassion that we've had a concern. Over the years, we have established friendships which continue to serve our driving needs.

tfrey

15 de sep. de 2011

We have bought 3 vehicles from Fletch since 2006. We have been very pleased with him as a salesman. He was very helpful in finding us the right vehicle at a price that we could afford. He continues to assist us with any other needs and service that our cars receive.

goldieben

14 de sep. de 2011

I have gotten a total of three vehicles from this dealership. Everytime I have gone to the dealership the personnel have always been very friendly. When I need service they always fit me in on the day I want. Their service area is the cleanest I have ever seen. One our first vehicle we got such a great price that when it was time for our second and third vehicles there was no other dealership that I want to. Our salesman, Charlie Wallace is the BEST! He is the only salesman that I have ever sent a "Thank You" card to. I have bought two vehicles from him, my latest a Dodge Charger that I ordered. He was the best, taking all my calls and answering all my questions during the entire time. We are already talking with him to buy our fourth vehicle from the dealership. Anytime I know someone is looking for a new or used vehicle I tell them about the Fred Frederick Dealership and of Charlie.

lisaruth

13 de sep. de 2011

We have purchased several vehicles from Fred Frederick of Easton in the past. We have always been completely satisfied with the customer service we have received from all of the staff. Charlie Wallace was our salesman for the last two vehicles. I called him and told him what we were looking for and what price range and he delivered just that! A great guy to work with!!

ChrisChristina

10 de sep. de 2011

This is our third jeep purchase from Charlie Wallace.He always goes above and beyond to find us the exact vehicle we want.Charlie is very honest and has outstanding customer service. We willalways recommend this dealership to our friends and family. If it was on the rating scale we would give Charlie and Fred Frederick of Easton 10 stars!

SharonCharlie

8 de sep. de 2011

Charlie and Jeff have made the purchase of our last 5 Jeeps a complete pleasure. Both are courteous and are willing to go the extra mile to not only make us as customers happy but they also pull no punches in getting the deal done. Charlie is as honest as they come and works hard at making every step of buying new vehicles stress free. The service department has accommodated our busy schedules which is an added bonus with maintaing our vehicles from Fred Frederick Easton Jeep. So if anyone is in the market for a Jeep, Chrysler, Dodge, or Ram vehicle look no further than Fred Frederick Easton. These guys are true professionals. if you do not believe, simply check this dealer out for yourself and when you do you will never go anywhere else--this is fact. Completely Satisfied Customer

jevoshell

22 de may. de 2011

Purchased a 2009 Ram in Feb and a 2009 Town and Country in May. Both were great deals with low mileage and I got both at a great price. Greg was honest and upfront on both deals. Follow up after the sale was fantastic. Greg was not pushy and knew the vehicles inside and out. Service department is the best I have ever seen. They are efficient and the shop is always clean. I now have friends asking me where to get a deal like I got, and I tell them to talk to Greg.

maxstar1

2 de abr. de 2011

This is my fith vehicle purchase from Fred Frederick, one car and four trucks. I bought a fully loaded 2011 Dodge Ram Sport Crew. I had a fully loaded 2010 Dodge Ram Quad-cab, and I needed more room. I called Charlie Wallace and told him what I wanted. He and I, along with Fletch built my new Ram. Jeff placed the order, and the truck was here in a timely fashion, and ready for delivery. I got an excellent deal and trade-in for my 2010 Ram Sport. I would not buy from anyone else. They are fair, and they deliver "GREAT" customer service. No high preasure tactics. The Service Department is excellent as well. I would highly recomend Fred frederick in Easton, Maryland.

juleswag

22 de mar. de 2011

This is the third minivan that I have bought/leased from Jeff Frederick at Fred Frederick Chrysler/Dodge. I also have my van serviced at Fred Frederick. I have always had exceptional service from Jeff. The price on each van, whether I leased or bought, was much better than any other dealer could offer. Jeff worked to find vans with all of the features that I wanted while still keeping the price as low as possible. He offered me several choices at different price points and gave me straight answers about how much each model would cost. When I settled on one, the cost was exactly what he said it would be. We arrived at the dealer to pick up our van and everything was prepared for our sale. We turned in our old car, signed our paperwork and were ready to go. Jeff even gave my sons Dodge baseball hats! Overall, we could not have asked for a smoother experience.

Joe Dash

19 de mar. de 2011

I Recently Purchased a used Jeep Commander from Fred Frederick Chrysler in Easton and could not be more pleased with the product or the exceptional service. As a CT resident purchasing a car out of state, I expected additional stress and complications with taxes,plates, registration, tags, ext., not the case. Fletch made the process fast and effortless. After dealing with a large number of local dealerships, I was pleased with straight forward answers and timely processing, not to mention the lowest prices. I look forward to future business with Fletch and Fred Frederick Chrysler.

kybug02

10 de mar. de 2011

Great sales and service department. My husband and I have purchased several vehicles from this dealership and they always service them. I have never had any complaints. Last week I purchased a new vehicle and they had the best price around. The sales department is friendly and helpful without being pushy. I highly recommend this dealership!

jimbwi139

9 de feb. de 2011

I told Fletch what I was looking for in a new pick up truck. He found three trucks for me to choose from. He had the vehicle ready for the test drive when I arrived. We did the test drive, I was very happy with the style and ride of the truck. I told Fletch what color I wanted and he had the truck delivered to the dealership the next day, it was cleaned and ready for me to pick it up when I arrived. My Wife and I spent a very small amount of time doing the Paper work on the vehicle. Fletch went over all the functions of the vehicle and explained everything to us. Thanks Fletch, our next vehicle will also be a Chrysler Product which goes along with the outstanding service you provided. ThanksJames and Cheryl

lauraharris

13 de ene. de 2011

WE TOLD FLETCH EXACTLY WHAT VEHICLE AND HE WENT ABOVE AND BEYOND TO GET THAT VEHICLE FOR US. WHEN WE PICKUP THE VEHICLE UP IT WAS READY AND WAITING FOR US AND THE PAPERWORK TOOK NO TIME AT ALL. IT WAS A GREAT PLEASURE TO WORK WITH FLETCH AND WE WILL DEFINITELY RECOMMEND HIM AND FRED FREDERICK TO OUR FRIENDS AND FAMILY.

mdshore

9 de ene. de 2011

Purchased my truck at Fred Frederick in Easton. I was very satisfied with their consideration for my time and interest to help me get a vehicle that fit my wants and needs. Most dealerships I've dealt with over the years express their interest in my satisfaction and then I'm left to be disappointed with the lack of concern when I return for service. I had an issue with my truck so I returned to Fred Frederick. I can say that from my experience and observations of people in the dealership, they truly have an interest in servicing their customer after the sale. Businesses will tell you how customers come first, but the true test is when there is an issue and how they handle it. I can say that the people at Fred Frederick stand by what they say and for as long as I'm buying vehicles, it will be with Fred Frederick in Easton. Friends ask me if I got a good deal and I tell them I got the best deal - price, vehicle, and personal service.

kanej

9 de ene. de 2011

We totally trust Jeff. His knowledge of the vehicles is awesome, and he is willing to help get and equip the car you want. He will spend any amount of time thoughtfully providing direction. We view him as a friend. We have a "weekend" home near his dealership and chose to purchase the car from Jeff because of our confidence in him. Simply, the very best.

DDA

2 de dic. de 2010

The purchasing experience at this dealership was like no other I've ever had. They quoted me a great price by email and stood by it when we came in and they gave me a fair price on my trade in right away. They even helped us find additional rebates. The sales staff explained all the features of the car and I believe did everything to make buying a car as painless as possible.

william moyer

30 de ago. de 2010

Over the past five years I have purchased three new cars at this dealership. I have found sales personnel to be very friendly and helpful and I have always been satisfied with trade-in value for my vehicles and prices on the new vehicles purchased.I have always had my vehicles serviced at this dealership and have been totally satisfied with the helpfulness of service personnel and the quality of service received. My service requirements have been of a normal nature which attests to the quality of the products sold at Fred Frederick of Easton.The very positive response I receive at this dealership has kept me coming back and will do so in the future. I strongly recmmend Fred Frederick Chrysler of Easton to anyone considering a new or used vehicle.

maxstar1

18 de ago. de 2010

I brought a Dodge Van in for service. This van belongs to a handicap family, who are on a fixed income, and are barley getting by. This van needed a major rapair. Keith Hopkins and Jeff Frederick, took very good care of the van, and gave me an exceptional price for repairs, knowing I would be paying the repair bill, because the family could not afford too. They need the van for the transportation of a handicap son, and other persons in the home, who have medical issues. The repairs, where completed in a timely fashion and on budget. I have purchased five vehicles from Fred Frederick, and utilize their Service Department, as well. I have never had a bad experience, with Sales or Service. I would highly recomend this Dealership.

akbrown

9 de ago. de 2010

Jeff and his employees are fabulous! My family has purchased 8 vehicles from this dealership. They have also been the only service providers for the service of our vehicles. My first car had many computer glitches and Jeff stayed attentive until problems were resolved. They have provided vehicles in replace of mine during repairs. The sales service and customer service are top notch. My family will not shop at any other dealer.

rholson

29 de jul. de 2010

Fred Frederick Chrysler does business by the Golden Rule. We traveled from Connecticut to Maryland just to do business with them. We first found and contacted them on the Internet as we were shopping for a new Dodge Laramie. Fletch Gowen responded via email with an extemely competitive price and I called him on the phone to discuss the truck. When Fleth learned the zip code where the truck was to be registered, Fleth was able to better his own very competitive price. Wow! What other dealer would do that? There were no gimmicks, no last minute fees or charges, no stupid amounts printed on the contract, no games being played. This was the easiest, most straight forward auto purchase we ever experienced. Because of our unusually busy schedules, Fletch and Fred Federick took care of all the paperwork to register the car in another State. Before the purchase, Fletch went over every aspect of the truck and showed us how all the electronics work. He was extremely helpful and patient. They accepted our personal check; put temporary Maryland plates on the truck, and my wife drove the truck home the same day. Fletch and Fred Frederick could not have been more helpful and we would consider buying another Chrysler, Dodge or Jeep just to do business with this great dealer. We have been recomending Fred Frederick to our Connecticut and Florida friends.

nnicklow

26 de jul. de 2010

Fred Frederick has always been very responsive to our needs. We have purchased 4 new cars from them and have referred family members to them. They have always given us excellent service, and found out exactly what we needed. Brian and Clark in the service department are excellent to work with and take great care of our vehicles when we bring them in from servicing. We live about an hour away from the dealership and drive over to the Eastern shore to purchase our vehicles----to experience the Fred Frederick experience.Great dealership.

bldgengineer

21 de jul. de 2010

I worked with Fletch Gowan throughout most of the process and he was very helpful in getting a great price on my new Ram 2500 diesel crew cab. When he wasn't available to close on the day I was able to show up, Jeff Frederick took over right where Fletch left to give me the best possible deal. This has been the best and easy new car purchase I have had and I can very easily recommend this dealer and will be back in the future!

maxstar1

29 de abr. de 2010

This is my fourth purchase from Fred frederick. I recently purchased a 2010 Dodge Ram 1500 Sport "Hemi". No preasure, and a pleasure to deal with. Charlie wallace, my salesman was up front and honest. Jeff Frederick, went the extra mile, to insure I got the right truck, with the options, I wanted. I have never had a bad experience, either in sales or service at Fred Frederick. My new Ram was ready on time, and was detailed to the "nines". I will continue, to deal with them. They are all about customer service. I would recomend Fred frederick Chrysler-Dodge-Jeep, without hesitation.

byteme

22 de abr. de 2010

It was as close to a hassle free experience purchasing a new vehicle as you can have. Everyone I had contact with was friendly and courteous. I was in a great deal of pain from a recent operation and had to spread the process over three days. The sales staff accommodated me without any sales presure to get it done NOW. I set the parameters of the deal I was willing to accept and they were met with almost no haggling. I also purchased alot of after market items for my vehicle and it could not have been any more convenient if I had done so on line.

BobPritchett

25 de mar. de 2010

Had a super experience purchasing a new 2010 vehicle from Fletch Gowen. No pressure, extremely helpful, totally honest and up-front, no switching or trying to sell add-on's or other things you did not ask for. Also arranged financing with a very competitive market rate, and we were able to do the entire transaction and loan in one short sitting, easiest auto purchase experience I have ever been through. Also the price on the vehicle was as low or lower than any other competitive dealership in the area. I would highly recommend you go to this dealership for you next car purchase and ask for Fletch or Jeff - I sure will be !!

Burns15

9 de feb. de 2010

We had a wonderful experience today when we went in for our first oil change (we bought our minivan in Oct.)We were greeted by Jeff Frederick and he handled our appointment himself. The oil change took a total of 30 minutes of which we sat inside and enjoyed hot coffee and conversation with the delightful employees of the dealership. I was very impressed with the quickness and quality of service, of which either one I was not used to with my prior cars. I look forward to taking my car back for the next oil change!

provan52

29 de ene. de 2010

Fletch,I certainly will let you know when I can bring the car up there. Thank you so much for having my back in this situation. You have truly helped restore my belief that there are other people and businesses who due care, besides my own. You have been willing to take the time and steps necessary to see that I am treated fairly and what I thought I was buying will be just that. Excellent customer care!Sincerely,The Provan's

hewtater

28 de ene. de 2010

Dealership has good prices and provides excellent service. I have owned quite a few vehicles in my life. Each vehicle was bought from a different dealer. I never dealt with the same dealer twice until I found Fred Fredrick. Also, I never had any of my vehicles serviced at a dealership until I started dealing with Fred Fredrick. Now I have my vehicles serviced regularly at Fred Fredricks. My next vehicle will be bought from Fred Fredricks.

mike bramble

27 de ene. de 2010

an easy place to do business...........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

ladybug_f66

26 de ene. de 2010

We have purchased several vehicles from Fletch and the dealership and everytime it has been a smooth and easy process. We have never had to wait for a finance office or been pressured into purchases we don't want or need. Everyone in the dealership are always courteous and eager to help whenever we come in. We have referred alot of friends and family to them and they have always come back happy with their experience.

preacherman

25 de ene. de 2010

I was able to get a new Dodge Caravan from the dealership at a very good price compared to competors. The salesperson I dealt with was very friendly, helpful and informative. He conducted himself with professionlism. I would recomend to my friends and associates that they use this dealership.

chouse

23 de ene. de 2010

I experienced bottom line pricing the first time around. Hassle free, no haggling. Same day service, staff was extremely sensitive to my needs and wants and searched for my last vehicle (I bought used last time) and had me set up within a few days. I have bought 4 vehicles so far from this dealership and have to say I will continue to utilize this company. For what its worth, I am not even a Chrysler/Dodge man, just like that service and people.

mikeclough

23 de ene. de 2010

I have been dealing with Fred Frederick Dodge Chrysler Jeep for over 10 years and recommend them to everyone I know for anything automobile related. My wife and I purchased our very first new car there, and have purchased at least 6 new and used cars there since then. We are always pleased with the level of service from all three departments, sales, service and parts. The entire staff represents themselves with integrity and the utmost concern for customer service. From the parts manager crawling under a car to better understand a customer's needs, to the General Manager doing a repair for a transient customer on a Saturday when his service lane is closed, this is the type of organization every business should strive to be.

maxstar1

4 de oct. de 2007

I took my 2004 Dodge Durango in for service. First time dealing with this dealership. My second Chrysler product. My service adviser Keith was outstanding. The work was excellent. The final bill was under the original quote. The entire dealership was a pleasure to deal with. This is a five star dealer, that is located on Marylands Eastern shore. if you live elswhere, it worth the drive.

maxstar1

1 de oct. de 2007

HAD MY DODGE DURANGO SERVICED. THIS IS THE SECOND CHRYSLER PRODUCT I HAVE OWNED. THEY DID A FINE JOB. JOB WAS COMPLETED AND AT THE PRICE QUOTED. ADVISER WAS FRIENDLY, AS WELL AS THE OWNER. WOULD RECOMEND. VERY PROFESSIONAL. THEY LIVED UP TO THEIR FIVE STAR RATING.