RealtorRickGriffith

16 de sep. de 2016

This is my first Lincoln. I was a Cadillac client for almost twenty years. I have friends that call me Cadillac Rick. After repeated mechanical setbacks with my Cadillacs, that reign has come to an end. I could no longer ignore what Lincoln has to offer in a vehicle. My fingers are officially crossed with this move to Lincoln, but if the product is half as good as my salesman's professionalism and focus on my needs, then I should have no problem in the future. I can't say enough about Todd Kessler. Although, trustworthy is the first word that comes to mind. It took just the right salesperson to get me to acknowledge that it was time for a change. Todd was very keen to my needs and guided me through Galpin's inventory, no small task, until we found "My Car". Because Todd put such a great deal together that included giving me more than Cadillac proposed for my broken trade-in without jacking up the price of my purchase, I shall no longer be referred to as Cadillac Rick!Thank you Todd Kessler...Galpin-Lincoln Salesman Extraordinaire.

mitchell27

10 de sep. de 2016

Todd Kessler did an amazing job getting me into a new car. I am newly out of college and having the income and credit score that I have it was difficult to find a car at a price I can afford and Todd got me into a new car.

John c.

7 de sep. de 2016

If you want the best car buying experience you must see Todd Kessler and Lana at Galpin in van nuys. They have a large selection of all types of cars and trucks. Todd and Lana could not have been more professional,helpful,and most of all customer driven. Thanks Todd and Lana

MKCKim16

6 de sep. de 2016

My experience at Galpin Lincoln was such a great one. Todd Kessler is experienced and knowledgeable. He made it easy to purchase a car. His associate Lana Krizki was amazing. She let me test drive several vehicles until I found the right one for me!! Thank you!!! You make an amazing team!

BLOOM

1 de sep. de 2016

Todd Kessler is OUTSTANDING at what he does and I'm deeply grateful that my new Lincoln MKC was provided through him. His knowledge, warm personality and patience put an otherwise stressful experience at ease. He's such a likable and humorous guy that came highly recommended by a friend. He definitely lived up to his reputation. Most importantly, all of my needs were accommodated and my wants far exceeded all expectation. I believe Galpin has the success that they enjoy because this entire dealership is on point! The staff felt sincere, kind and truly happy to be of service... from the gentleman that welcomed us at the door to our finance guy when we sealed the deal. That's super important to me!I drove away feeling very taken care of. Read their mission statement for everything you need to know.It's entirely true and in my opinion; it puts this business in a league of their own. Blessings galore!Get it at Galpin and go with Todd!

Roland818

31 de ago. de 2016

We always have a fun time buying from Manny Hovanesyan he gives us five star service along with Jeremy Guller. They always have the right options for us since for the past 2yrs with last weekend being the 7th car from Galpin our family keeps going back. The options we get whether its financial or inventory they always get us into the right car with the right deal. So if you want the best deal with the right car when going to Galpin Lincoln ask for Manny Hovanesyan.

Kelly Jones

30 de ago. de 2016

Todd Kessler was extremely professional and patient with me. I don't know much about Lincoln's and he took time explaining the different models and products available. I have been a Mercedes girl for years due to the level of service I get. Having met Todd and the staff at Galpin I will be definitely be back to buy a car when my lease is up at the end of the year.Thank you Todd!

Elaine Burke

29 de ago. de 2016

If you want a great car buying or leasing experience, please see Eric Felder at Galpin! He spent the majority of his day explaining the leasing process to me, showing me various vehicles, and making sure that I was comfortable with everything. He is truly a caring and honest person, and I will always go to him for any vehicle leases or purchases in the future! Thank you Eric and the whole Galpin family!!!

carmac

29 de ago. de 2016

Todd Kessler and Galpin Jaguar made our recent Jaguar purchase an absolute joy. They personalized our experience and worked to make every step of the process efficient. If you want the absolute best service and to be treated like family, go to Galpin and ask for Todd Kessler!

Sarah C

23 de ago. de 2016

My family and I have been Galpin customers for years! We always receive the best service which keeps us coming back. Earlier this year I purchased my first car from Todd Kessler at Galpin Volvo - I'm still loving it! Its an excellent car that brings a little joy to my daily commute. I bring my car in for regular service, both Todd and Jack Semerdzhyan in the service department always greet me with smiling faces. It really makes my visits feel like a treat instead of a chore.I'd definitely recommend anyone to go and visit Galpin!

CFischer

18 de ago. de 2016

Great service beginning from the buying part. Todd Kessler is great to work with. He gets back to us ASAP with any questions or concerns and made the whole experience very easy and comfortable. When I recently bought my car in for service, Todd made a point of coming by and saying hello and to make sure everything was ok. I would definitely work with Todd again in the future!

ABCB4320

16 de ago. de 2016

Early this year I purchased my new Lincoln MKZ. I had the pleasure of working with Todd Kessler. Buying a car isn't always as fun as it might sound. There is the opportunity for pushy closers to make you sign a deal. The trade-in of an old vehicle for a new one gives even more opportunity for salesmen to leave you feeling bled dry of your patience and trust. This is NOT the case when dealing with Todd. Todd was the only person I worked with when working on my deal. I had a 2012 Mazda as a trade-in and Todd handled the back and forth for me. I never had to deal with some manager intent on meeting a bottom line. Todd was respectful with my time and patience and made every effort to make my experience top notch. Dealing with Todd means you will be treated like a V.I.P. In addition to the pleasant negotiation, Todd handled the delivery of my vehicle directly to my home in Santa Clarita. Paperwork was signed in the comfort of my dining room. Todd's overt attempt at making the purchase seamless and efficient was more than evident and appreciated. My Service Manager Mark Schuler has handled some routine items for me as well. I'm always treated like a VIP when I arrive at the dealership and Mark makes absolutely certain my experience is handled with efficiency and professionalism. I recommend Galpin Lincoln, Todd Kessler and Mark Schuler to anyone who needs a great experience. I love my MKZ and it's truly the first car I have not had any regrets purchasing.

Ebfinley

15 de ago. de 2016

Very pleased with Galpin Volvo and out Saes Consultant Todd Kessler. Price was good, and the transaction was extremely fast and easy. Put it this way, we drove almost two hours in heavy traffic to work with Todd despite having a Volvo dealership just minutes from our home. Will definitely do business with him again!

JimMads

15 de ago. de 2016

Went for service and ended up with a new lease.We are come back customers at Galpin Volvo and coming back to them confirms the excellent and personal service you get.

larrys

12 de ago. de 2016

My car buying experience at Galpin Lincoln was a first for me. Usually, I hate shopping for a car. But Lana Krizki was so helpful, friendly, informative and accommodating, that I may actually look forward to this in the future. She understood what we were looking for, what our budget was, found the car we wanted, and most importantly, there were no surprises. Great experience!

shantelnicole

11 de ago. de 2016

I am a very indecisive person especially when I have to many choices. I've been eyeing new cars BMW, BENZ, and JAG for months maybe even a little over a year. I went Into Galpin Jaguar at closing 8:30 just window shopping really Justin Permijo came Showed me a 2012 white Jaguar with a tan inside very low miles CLEAN!!!! He let me test drive it I fell n love !!! As I said before I am very indecisive, most sales man are very pushy not Justin. He actually told me to go home and sleep on it, It is a very big decision. I sleep on it came back the next day drove out that evening in my new car !!!!Justin was so cool down to earth, and helped me find the right car. I had a great experience. My mom loves his service she will be purchasing her Lincoln from him shortly.

sulli84

11 de ago. de 2016

Todd Kessler has a way of making it all come together for customers, that is more than talent. He has a sensitivity to read someone and put together a plan that is completely personal, so that when you buy a car from him at Galpin Lincoln, you feel like you are part of a family that will love you for years!!...If you need a Lincoln or any car call Todd Kessler. I would recommend him for a truly special experience in car buying

Meifert

11 de ago. de 2016

Justin Permijo takes care of his customers. This dealership was top notch. Justin went above and beyond to make sure I found the car I most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. I decided on an MKZ. I felt like family by the end of the whole process

DAVID MATTHEW SLOUS

11 de ago. de 2016

I must say, Lana Krizki and her team proved me wrong with about every single thing I thought to be true about car dealerships. I think the biggest thing was the incredibly difficult challenge Lana had in getting me into a new car. Despite my credit and an issue that no other dealership was able to fix, she sat there (and it was a long time) and figured it out. It wasnt about the money or making a deal. I drove off that lot with my problem solved in a brand new car. I was very impressed with Lana, Yurik and her entire support team at Galpin, and would recommend them to anyone.

LCMKC

11 de ago. de 2016

I had an excellent experience purchasing a new Lincoln MKC. Lana Krizki made the car purchasing experience very pleasant and I would recommend her to anyone.

Rangerbob

10 de ago. de 2016

My wife and had a great experience buying our car from the Galpin Premier Collection dealership in Van Nuys. The reason for this are the people working there. Upon stepping into the beautiful showroom we were introduced to Justin Permijo. He was unlike any salesman we had expected to meet. He showed us the car we were interested in and compared it to others that were also available. He listened to both our concerns and hopes addressing each in a thoughtful manner. After the exhilarating test drive with the top down he treated us to iced coffee from the on-site Starbucks (a life saver during a hot day in The Valley). Then he carefully explained to us about what constituted a Certified Pre-owned Car and also about the Power Life Warranty coverage that comes standard with the used cars Galpin sells which covers extended replacement and repair. Along the way we got to meet the rest of his sales team, including Jonathan Kramer, who walked us though financing, guarantees and service, and a hands on explanation of what all the buttons, switches and other stalks, knobs and handles did. We had arrived at Galpin at 1:00PM and we finally left at 7:30PM with a beautiful red Volvo C70 hard-top convertible, which our neighbors cant believe isnt new. Thank you Justin, thank you Jonathan, thank you Peggy, and thanks to the rest of the Galpin group. Oh, and yes Justin, we did cruise the PCH to Zuma Beach with the top down. Wow!!

Mary

10 de ago. de 2016

Justin Permijo made my whole experience at Galip very pleasant. He knows exactly how to treat a customer and really made me feel comfortable. He went above and beyond to get me exactly what I wanted for a price within my budget. Justin was great; I will be doing all my future buys with Galpin and Justin.

Tskaf101215

9 de ago. de 2016

Todd Kessler was my sale rep and he was amazing! He did everything he could to get me the car & deal I wanted. I absolutely love my Volvo & I definitely recommend speaking to him when buying/leasing a car. Thank you!

Late Bloomer

9 de ago. de 2016

Many thanks to Todd Kessler who was so convincing, that I decided to buy the Lincoln instead of the Jaguar. I was very impressed with his knowledge about both cars and how to operate all the bells and whistles on both autos.

Bbuenger

9 de ago. de 2016

My fiance and I went in to Galpin Premier with the hopes of getting out of our Ford Flex lease into a purchase of an Expedition. We had been turned down multiple times before at other places due to how upside down we were on the lease so we were skeptical if we were going to get what we wanted at Galpin. Boy were we wrong! Thanks to Todd Kessler we got out of our lease and got into a Lincoln Navigator at the same price as an Expedition with less options! Prior to going in we never even considered a Lincoln Navigator due to the cost. But with the help from Todd he made it happen. We give you 2 thumbs up Todd Kessler for taking care of us! Go see Todd Kessler if you want to deal with someone who knows their stuff and will make things happen!

Spinocepenergy

8 de ago. de 2016

Justin Permijo knows exactly how to treat a customer and the dealership was exactly what I was looking for in a car searching experience. It's always good to kick tires with someone who really knows what they are talking about and makes you feel comfortable. I was not pushed into making any decisions that I was unsure about and was given ample information regarding the cars of interest. I would recommend him and the dealership itself to anyone who is in the market for a car for themselves or a friend or family member. Justin Permijo elucidated the things about the cars that I wanted to know more about and didn't talk my ear off with information that I wasn't interested in or didn't find pertinent to my search. I felt like I was in good hands every step of the way and just wanted to thank him and the company for such a positive overall experience.

SC20162016

8 de ago. de 2016

I recently purchased a vehicle from Galpin and Vaughan Taylor and Lana Krizki were amazing! They were incredibly helpful and very nice people! The car shopping experience was superb! I highly recommend!

jnekamp

8 de ago. de 2016

We found ourselves in the unfortunate position of having to buy a new car when someone ran into me and my car was totaled. So, we took a Saturday to drive so many cars. We weren't intending to buy a car that day, we just wanted to know what was out there. A co-worker had recently bought a Volvo so, after driving 7 other cars, we drove down to Galpin Volvo to check them out. We were fortunate enough to meet a very helpful salesman, Todd Kessler. The experience was so very pleasant. No hard sell, at all! We drove a couple different models. Todd's approach was very informative. We could tell that he really believes in the cars he is selling. Once we determined which model we wanted, Todd helped us find the perfect car. Without any pressure from him, we bought a car that night. He spent quite a bit of time with us going through all of the details of the car, even though it was almost 10PM when we finished with everything. When we discovered that we didn't get the cargo cover with the model we chose, Todd offered to have one delivered to our house. And, even the finance process was quick with no pressure. We ended up paying less than we expected. Looking for a new car? You should definitely go to Galpin Motors and ask for Todd Kessler!!!

Nelsondied

8 de ago. de 2016

Manny Hovenassian Justin Permijo Work so well together I'll always come back and lease with Galpin! I highly recommend these two when looking for a new car!! Also Lilliana DIGGS was awesome in helping with the lease return!

Dunny

7 de ago. de 2016

Justin Permijo has been a great help in my shopping experience at Galpin. His expert knowledge of Galpin cars and trucks helped me decide which vehicle to purchase.

oh_davy

4 de ago. de 2016

After months of looking for vehicles I had finally found what I was looking for, the Lincoln MKZ. I wanted something luxurious and classy, but didn't want to be in the same type of vehicle that every other person in Los Angeles is in. I went to the Galpin Lincoln early Saturday and was greeted by Justin Permijo. He showed me every Lincoln MKZ on the lot to find the right color of exterior and interior I was looking for. I found this really sweet champagne Lincoln with coffee brown leather interior, it stood out and I want it bad. We took it for a test drive and I was hooked. Justin was really cool, personable and very professional. He helped me find exactly what I was looking for and at a price I can afford. So I signed the dotted line and took home my 2017 Lincoln MKZ, like a boss! I will definitely be sending my friends to Justin when they're shopping for a new ride.

Whitney Z

3 de ago. de 2016

I just bought a new Volvo XC 90 from Galpin. Todd Kessler was amazing. Helping me with this deal was no easy task, but Todd was amazing. He just kept "going with the flow." No pressure. I couldn't decide which model I wanted -- the XC 60 or the XC 90, and then when I settled on the XC 90, which trim level. Todd and Jeremy Guller worked pricing on purchasing and leasing a number of vehicles, and I kept changing my mind. Ultimately, I walked out of Galpin with a beautiful XC90 T6, and I couldn't be happier with the car or the deal. Thanks, Todd and Jeremy -- for your patience and the great deal!

MBreddan

3 de ago. de 2016

Todd Kessler and Lana Krizki were awesome and wonderful to work with. Smooth, easy transaction. They even had the car delivered to my home!I highly recommend this team!

Denzj90

2 de ago. de 2016

I recently purchased a 2017 Lincoln Mkz for an astounding price!!! I'm blown away. I walked into the Galpin Dealership with the intentions of buying another Mazda 6. However the sales manager Jeremy convinced me to buy a Mkz. One of the best choices I've made thus ! far!! My salesman Justin Permijo was very helpful! We test drove a few cars and he also guided me through the purchasing process. He also showed me a lot of the features on my car before I drove off the lot. If you ever need a salesman that's professional, yet comedic at the same time, then Justin is your guy!!!

Lisa Grace

27 de jul. de 2016

Sales staff was great. Have dealt with them for many years always had a good experience and that is why we always go back. Office clean and luxurious.

Garela51

26 de jul. de 2016

Came here to service my 2010 lincoln MKZ.I saw anthony shahan and we test drove the 2016 mkc and he explained to me every single feature on the car and got me a great price and i got a great value for my tradeMake sure when you want a new car ask for anthony shahan

ntstarkie

29 de may. de 2016

Todd Kessler and Lana worked together as an efficient and satisfying sales them helping put me in my fourth vehicle from Los Angeles's BEST family of dealerships.

d.t

15 de feb. de 2016

After 10 years and 3 leases by Nissan we have decided to look around for a different car. We stepped into Galpin Van Nuys to look at the Lincoln MKX and boy or boy am I glad we did so. Our sales representative was Orson Van Gay, From the moment we stepped in this nice and professional man took his time to understand exactly what we want and more importantly what we need. You can easily get lost between all the options, which of course I did, but he kept me focus on what important. When we finally found the car I want, Orson went out of his way to make the numbers work for me. He put aside the fact it was Valentine and he was late for dinner with his wife, he even put up with our 7 years old losing her patients and only focus on making us as happy customers as can be and he did. I leased a beautiful black MKX and I am so happy! Thank you Orson for being so reliable and respectful, you made this car-shopping experience a one to remember.

mary117

9 de dic. de 2015

Brad Wolfe is an excellent sales person. He helped me out through every aspect of the process and made the purchase an enjoyable experience. My husband drives the same car, and the current purchase was our third purchase from Brad.

Herbert

8 de nov. de 2015

I must say, I'm really disappointed that I have to write this review. I will say that I gave Jeremy Guller, Galpin Lincoln's General Sales Manager every chance to fix the issue before I was forced to start working on making sure others don't end up a victim to a similar experience.I purchased a 2007 Chevrolet Corvette for a total amount of $47,668.95. I put down $5,500 although my intentions were to only put down $4,000. My salesman, Jeff Stevenson explained to me that another $1,500 would need to be put down for the deal to work. He also explained that the manager(I'm assuming Jeremy Guller) was reluctant to discount the price of the car because of how clean and "well maintained" it was.The car had 24,485 miles on it at the time of purchase and just over 26,000 miles on it before I realized in Laguna Beach that the manual transmission wouldn't go into reverse any longer. I brought the car in to have it repaired and was greeted by my service advisor, Brian. I explained that I just purchased the vehicle and the reverse function was no longer working.The next day, Brian asks me for my permission to send the car to an outsourced mechanic to figure out what was wrong with the car since their inspection couldn't figure out why the car wouldn't go into reverse.Once inspected by their mechanic, the problem found was that the clutch was too worn to allow the transmission to go into reverse any longer and that it needed to be replaced. I'm already irritated because I purchased this vehicle from "Galpin Premier Collection" thinking I'm buying a solid car AND I had already purchased two vehicles from Galpin before.I reply to Jeff that Galpin should repair it. He explains that he waiting to hear from a general manager who will return in the morning and get back to me with an approval by late morning. At 1:24pm, I send Jeff a text following up to make sure the repair has been approved. After receiving NO response, at 3:49pm I text, "Really Jeff? Come on man".3 minutes later I receive a call from Jeremy Guller. The first words that come from his mouth is that the clutch is a "wear and tear" item and that they would not cover it. When I heard those words come out of his mouth, I was livid. I'm expecting a positive response but receive the complete opposite. He goes on further to explain that the tire diameter is significantly shorter than it was at the time of purchase 2 months prior. First, I'd like to say that if they were so good at checking the diameter of the tire, why couldn't they check the clutch as well? Especially after selling me the "clean" Z06 for thousands more than I should've had to pay. Second, I have babied the car and have been driving manual cars for 20 years! I've NEVER had a clutch wear out on me after 1,500 miles, of which most were freeway by the way!After he accused me of abusing the car, Jeremy did offer to "work with me". Really? Working with me is not what I want to hear after just purchasing the car. Working with me involves more money coming out of my pocket for an issue that should've been resolved before selling me the car in the first place! Regardless of whether the clutch is covered or not, there's a bigger picture to this story. Fix the clutch, and I continue to purchase with Galpin! Don't, and lose more money in potential sales because of the greed involved in the auto sales operation of Galpin than the cost of a clutch repair.I've been without my car now for 6 days and all I keep hearing is a bunch of chatter. Galpin's dropped the ball and they expect me to pay for their "Premier Mistake" There's plenty more for me to go on about. Like the second vehicle I bought that still has transmission problems, but I won't bore you guys with that story.For those of you reading this, PLEASE DO YOURSELF A FAVOR AND CONSIDER BUYING FROM SOMEWHERE OTHER THAN GALPIN. ThanksOh yeah, this is Galpin's "Customer Bill of Rights":You have the right to:-Courteous and professional treatment at all times.-Honest information when you request it, without evasiveness.-PROMPT AND EFFICIENT SERVICE WITH GENUINE CONCERN FOR YOUR TIME. **That's a NO in this case**-Choose which products and services you purchase.-Clear and thorough explanations of all financing and purchase details.-Receive copies of all documents signed.-EXPECT THE VALUE OF PRODUCTS AND SERVICES TO BE EQUAL TO OR EXCEED THE PURCHASE PRICE. "I think NOT"-Be invited to buy without feeling pressured.-Expect us to keep our promises to you.-Expect the same level of professional service before, during and after the sale.

haymztex

19 de ago. de 2015

Very nice dealership. The fact that there are private offices to discuss what you want, an organized service center, and a Starbucks, make it a place you feel comfortable making a purchase. The people working around there made us feel welcome and comfortable. They listened to our expectations and desires. We left there with a new (used) car that we are very comfortable with and enjoying very much. I appreciate the time they took with us for without them. I rarely write a review for service, good or bad, but felt that others should be aware that this dealership is worth consideration when looking for a vehicle.

violante 4671

21 de jun. de 2015

I have been to Galpin on several different occasion and each time although; I did shop, rhey were and are the best. They get you in and out. you are not there all day. They are courtious and the service is A+.

hot sauce

27 de abr. de 2015

Danny Talamantes deserves a lot of credit for recommending Michael Moses to my wife and I.We were well taken care of and treated very,very good by Mr. Moses.We had a good experiance and feel we got a good deal in purchasing the car we love so much.Thanks to Mr. Talamantes and Mr. Moses and all the employees involved in our deal.We will recommend Galpin to our relatives and friends ,"no doubt about it".

miguelnoelle

15 de jul. de 2014

Me and my husband had an great experience working with our Salesman Curtis Cressall. He has excellent customer service and very honest person. My husband got Ford 150 and I got Lincoln MKX, we both got them with a great deal. Curtis is the the man that can make things happen!

Svet1307

23 de jun. de 2014

I was in a process of buying my new Lincoln Navigator 2014 and after checking a couple of deals I was referred to Michael Moses of Galpin Lincoln. i gave him a call and it was a really right thing to do. Michael and his son Josh took a great care of me by not only giving me a great deal but also making me enjoy the time I spent there. As a result I am very happy now driving my new Navigator. I will absolutely recommend Michael and Josh to all my friends and colleagues who are shopping for the car.

jlippel

16 de jun. de 2014

I had an awesome experience with Galpin Lincoln. My salesman ,Tyson was a true Galpin ambassador . Was treated honestly and fair. I was reluctant to purchase a car so far away from my home, but they assured me I would have no issues. I have already had a positive experience with the service department.They exceed my expectations.I would recommend Galpin to everyone !!

securacode

19 de may. de 2014

I have Purchased and leased automobiles from Galpin since 1984. I have purchased a 1984 fully equipped Van, Ford, Mazda, Volvo, and the last few automobiles have been Lincolns. In all the years dealing with them for a car, having a car serviced, I have never experienced anything other then the utmost respect and concern for my issue by every employee of the dealership. Regardless of my need regarding Sales, Service, Customer Service or just calling for information I have never been disappointed with the end result. Simply, I have alway felt that I was given a good deal, fairly charged for services, and was very grateful for their opinion. I hope this recommendation in some way returns the maney years of service you have given my family. Thank You. Lorenzo A. Parrillo

markleif

10 de mar. de 2014

I had a 2013 Lexus GS that I loved and had been a long term member of the Lexus family. I needed to trade my car in for a larger SUV because of severe back pain and after visiting several other Lincoln dealers and being very disappointed and treated poorly I had given up. As a last try I called Galpin Lincoln and was connected to Joseph, told him where I was in my current lease and what I was looking for and what I was looking to pay. I also explain that was suffering from chronic pain and wanted this to be as easy as possible and "painless" as possible.He asked some additional questions to get a more accurate idea of what exactly what I was looking for and what I needed and what would help me the best. He invited me to come to Galpin have a cup of coffee (on him) and look and at Navigator. I arrived at the dealership which is stunning facility by any standard. Joseph was waiting for me when I arrived and had already brought down a Navigator for me to look at and parked it at the front door. Considering I suffer from chronic pain the simple fact that I didn't have to "tour the lot" was incredibly helpful.What I was surprised about what Joseph did not immediately find the most expensive Navigator on the lot but the one that fit my needs and the amenities I was looking for. There was no constant "up selling" or trying to get me to buy more than what I was looking for. I have been driving luxury brand cars for some time and expect a certain experience and treatment and Joseph exceeded all my expectations.He with the sales manager immediately came back with the deal that I was looking for and made the entire process of financing and purchasing the vehicle. The experience that I had at Galpin Lincoln and Joseph was impressive to say the least. I made a point of tracking down the General Manager to explain what an amazing experience it was. Any luxury car dealer could take notes from Joseph and Galpin Lincoln on how to work with customers to meet their needs.If you are going to Galpin Lincoln be sure to ask for Joseph Jones....it will be the best car buying experience of your life.

haguinaldo

10 de oct. de 2013

Robert understands my working style and the parameters I had in selecting a new car. A great product and excellent service is why we've been coming back here for 30 years!

kristabelle61

1 de ago. de 2013

I have been a Galpin Ford Mercury Lincoln customer for 10 years. Everyone at Galpin extends the highest quality of customer care and service for cars. When we bought our car David Rogers was our sales person. He was very patient and well informed about the vehicles we were looking to buy. David walked us through the entire sales process and made everything so pleasant and easy for us. I highly recommend him in sales. The service department from the initial call for an appointment to checking the car in to picking the car up when done is the best experience that I've had anywhere. The service writers and mechanics do an excellent job of maintaining and repairing my vehicle. When I drive it I have the utmost confidence in my vehicle. On my last visit Jimmy Bentley was the man who retrieved my car for me. He is very outgoing and pleasant and is willing to do what ever it takes to make Galpin's customers happy and driving away with a smile. For me, service and price wise there is no where else that I will take my car. A great big thanks to everyone on the Galpin team!

earzz

1 de jul. de 2013

Matthew Snider was my Salesman. I ordered a 2013 Lincoln MKZ, built the way I wanted. It took about 7 weeks to wait for the car to finish but Matthew contacted me occasionally, giving me updates about the car via email and phone. He also answered any questions via email with quick response; he was completely on it. My car buying experience with the help of Salesman, Matthew Snider was an easy and comfortable process. I am completely satisfied with the excellent service.

hites123

28 de mar. de 2013

Our experience with Galpin Lincoln was very good from the day I test drove the 2013 Lincoln MKZ hybrid. There was no high pressure to buy and Ivan Merino was very informative about the car. The car was delivered within the time frame promised. When we picked up the car Ivan went through a detailed explanation of the operation of different functions. We are very pleased.

Johnhbanks1

30 de nov. de 2012

I would recommend this dealership again because of the excellent way we were treated. Henrik Einfeldt was our sales person. I would highly recommend him if you want someone who is professional, and really wants to give you a car with all the specifications you are interested in versus trying to sell you whats on the floor. We will continue to do business with Henrik Einfeldt. HE gets a five star rating.John

2013 Edge

13 de may. de 2012

We are from Bakersfield,Ca. This is our first lease with Galpin Ford, but our third transaction with Dave Meadows. Dave Meadows is one of the few honest and caring car manager's, who delivers the best customer service we have ever received. My husband is disabled. He requested that Dave would have everything done so that when we went down to Galpin, all we would have to do is bring our trade-ins and sign. Dave kept in contact with us throughout this the deal. I faxed him information that he needed to complete the deal. We left for Galpin on Friday morning 5-10-12. Dave called us to make sure we were on the way and that we were safe. When we arrived, Dave and Charlie were there to welcome us to Galpin Ford. There was our new 2013 Edge, waiting for us. It was great to see Dave. He has always kept in touch with us by phone or mail. That's what we like abot Dave, he is old school...Customer Service!!!!!!. He introduced us to Charlie, who was very friendly and kind. Dave handed us off to Charlie, who would be handling our transaction. Charlie was great. He was very attentive, informative and knowledgable. Charlie showed us the operational information we needed to drive off. We were only there 3 1/2 hrs. Thanks Dave and Charlie for your consideration and excellent customer service. We are to return in 3 years and we are looking forward to it. I will make sure that when people comment on our beautiful Edge, that we will refer them to Dave and Charlie. It great to know that Old Fashioned Customer Service exists. Great job Dave and Charlie. Now we know why Galpin Ford is No.1 in sales and service. Pat and RobertKellams

airtalker

5 de ene. de 2012

This is my 3rd lease from this dealership. I have had a Jaguar, Mercury Milan and now a Lincoln MKZ. I was not sure about a 2012 lease due to some financial difficulties this year but to my surprise and beyond my expectations, not only was I put into a luxury car, there was no money down, over $5,000 of rebates and an effortless day with laughter, friendliness and warmth. I was so impressed with the service where another dealership in town was horribly rude, I literally called several friends from the showroom and told them to get down there and buy their new cars; one called, another is going this weekend. I can't rave enough about Galpin; they go the extra mile for their clients. They work magic where others don't want to work anything at all.

Navigate

1 de dic. de 2004

Typical Car Sales!! I was given a price and was told that it was the best one that they could offer me. First off, the vehicle was not explained to me AT ALL!! I felt like I was the prey in a room full of preditors. Needless to say I bought somewhere else where I was treated like a knowledgable consumer and was given a much better deal.

JAdmiral

8 de dic. de 2003

Liars and con artists! They said a car is in stock to get me to come down (1.5 hours away). When it wasn't there, I threw a fit. anmost every car they have is loaded with overpriced crap! When I asked for the full tank of gas they promised me if I didn't make a deal, they wouldn't allow me to drive the car to the pump, and wanted to take it to some off-site pump they had. NO THANK YOU!