vlandegger

26 de nov. de 2016

After roaming several dealerships out of sense of due diligence, stopped by to test drive the new Crosstrek. The low key and personable approach of the sales staff made the whole process a pleasure. We feel like we got exactly the car we wanted at a fair price. The dealership also offer a favorable price for our trade-in.

Muhammad Mumtaz

26 de nov. de 2016

I have a great experience with this dealership quick and easy. Gary Bauman was an excellent sales person. I highly recommend him and will work with him again if I will buy/lease a car.

RyanMcguire23

26 de nov. de 2016

Overall good deal, didn't have to haggle with the salesman over the purchase price. Gary is a great salesmen and a good guy. I got the exact car I was looking for at a good price from what I could tell by cruising the forums. Would recommend Garavel and Gary to any of my friends looking for a Subaru.

allegretto24

25 de nov. de 2016

I had just started working with Dave Novik, as I knew my current Subaru Forester was about to "go,"after having served me faithfully for 14 years. The next day, my car officially died. The day afterthat, Dave spent his entire day, very patiently trying to find a car for me that fit my needs and myfinances. I had brought a can of soup for lunch that I had intended to take to work when we weredone with the arrangements. The transaction took a little longer than I had planned. Dave was verygenerous and offered to go to a local deli and purchase some soup for me (at his expense). I am so appreciative for his kindness, his caring and his patience. Having to say goodbye to my old car wasvery emotional for me, and he made the transition easier. Paul Albert was also very helpful in hunting for a proper financing arrangement that would suit my needs. Tom Nerreau in financing was also very patient and helpful. It was a very stressful situation for me, and his compassion and understanding was wonderful.

JR

24 de nov. de 2016

Very friendly and helpful staff. Nice that Subaru followed up with me after my purchase a few days later to see if I had any questions.

LHH

22 de nov. de 2016

Garavel Subaru offers a high level of customer service. This is the second vehicle we bought from Garavel and both experiences have been highly satisfactory. I give a shout out to Eddy, Paul and Jose.

Briosk

19 de nov. de 2016

I am a long time Subaru customer and every transaction with Gary and the entire Garavel Subaru team gets a little easier. They couldn't make the process any more enjoyable.

Brian

17 de nov. de 2016

The staff at Garavel was very nice and accommodating even without making any appointments. Car drives nice and smooth and was cleaned up nice prior to me picking it up, would definitely recommend this dealership to anyone in the market looking for a Subaru.

Chesare

17 de nov. de 2016

He really knows what he is doing, give me a good deal and I'm very satisfied with my purchase, an used subaru but a very good deal, thanks for the great Job and Caravel subaru have a good working team there, thanks again and keep your customer happy!!

linda2017

15 de nov. de 2016

Dave is an excellent sales person - calm, friendly, professional and very patient.Should I recommend Subaru - I would definitely recommend they ask for Dave.I was greeted by all personnel with a smile and congratulations - very nice.Good experience.

Nancy

14 de nov. de 2016

The staff at Norwalk's Garavel Subaru were all very helpful and knowledgeable. The entire shopping process was very easy and efficient. I am happy with my new car!

RachelnStape

14 de nov. de 2016

Jason was terrific. The whole experience was easy and fun. No hassles. No pressure. Everyone was helpful and friendly. And we love the car! We had one minor problem which had nothing to do with Jason or Garavel Subaru, but was a technical glitch with the telephone lines. A few of our calls did not ring on Jason's telephone but went directly to voicemail which caused a small delay, but nothing serious. We would definitely recommend this dealership to anyone looking for a great car and a smooth and easy purchasing experience.

carlady

14 de nov. de 2016

During my first visit to Subaru I met Dave and a guess I was impressed, although I really didn't recall that first encounter very well at that moment -- but I came back to the dealership when it was time for me to actually purchase a new used vehicle, so here is a shout out for first impressions! Garavel Subaru is great at matching customer with automobile -- both in terms of use and cost and in facilitating the process (interface w/DMV, insurance transfer, setting up the loan, etc.) It was one stop shopping! I was so lucky to have Corey as my salesman as he turned the experience, which could be intimidating, into an easy tour of available inventory and finding what was best for me. The huge amount of paperwork involved in a car purchase was boiled down into a simple process by Jose who gave me much confidence that I was working with a competent and honest group. The gentleman who handled the trade-in had a lot of experience and made me feel that he was working in my interest (I didn't get his name). And the folks at the service end, with whom I will deal in the future, were welcoming and willing to talk to me. I am very grateful for this group as they usually bear the brunt of customer issues. So I am a happy camper so far in dealing with Garavel Subaru Norwalk and I am glad to have the opportunity to write this review.

Daniel T Medico

14 de nov. de 2016

My experience at Garavel Subaru couldn't have been any better. The people were very knowledgeable and welcoming. I am so happy with my new Crosstrek!! Corey was the best!! Thank you to everyone who made my experience so special!

Jennifermae1999

10 de nov. de 2016

Everyone at Garavel Subaru was extremely welcoming, answered all of our questions, and were really fun to just talk to. I was so excited to get my new car!!! Dominick was great! He helped us out so much! Over all, this dealership was beautiful and very very helpful! Thanks guys!

Cgrotheer

9 de nov. de 2016

Our lease was up on our 14' Forrester, working with Gary in sales was great. He worked closely with my wife and I to find us a new Forrester with the 6spd MT and a moonroof at the price we wanted. Because it was a MT vehicle it took longer than expected, but despite the longer timeline Gary was always available via phone and email and kept me updated on his progress. I also worked with Tom in finance, who walked me through everything and answered all my questions.We took delivery last week and so far we couldn't be happier. Thanks Gary and thanks Garavel.

akn

9 de nov. de 2016

I was very pleased during the entire purchase process that involved two visits to dealerships and number of emails exchanges. At the end all went well and it came to be win-win for both of us. Trade in was fair as well.

Cfree93

9 de nov. de 2016

This was my first time at Garavel Subaru and I have to admit it was fantastic. Corey Paulding and Tom Nerreau were very friendly and professional and overall the atmosphere at the dealership was comfortable and friendly. Corey and Tom were able to get me a deal on my used 13 WRX that fit my budget and i got to drive away with the Car I've wanted since it rolled off the production line in 2008.

Lee C.

9 de nov. de 2016

I found my experience at Garavel Subaru to be very rewarding, especially when my salesman Joe found me the perfect car. He made the whole process go very smoothly. Thank you Joe!!!

Toni 1950

9 de nov. de 2016

Thank you Garavel Subaru, It was a very pleasant experience buying a new car from your dealership.My sales person, Dave Novik was most helpful explaining all the different options available and upon taking delivery of my Outback Nov. 8th he went over everything with me. I am looking forward to having a similar experience with your service dept. Thank you once again. Marie Ritch

Jzbirdman

9 de nov. de 2016

Nicole deBeaubien was my sales consultant. She did a fantastic job walking me through all the levels of technology for my new 3.6 Legacy! No pressure in any way. She became my guide so that I could learn about the new upgrades I will experience going forward. I traded up from a 2012 Legacy to this incredible 2017 Legacy with the bigger engine and incredible features.Thanks also go out to Jose Marin in finance who walked me through my options to bring me more peace of mind!Thanks Nicole, Super Job!All the best!JZ

paris elm neuilly

8 de nov. de 2016

I had the privilege of having Dave Novik as the Sales person for the purchase of my 2016 Crosstrek. He explained in detail the advantages of the car and handled the purchase with expert advice.

Sal

8 de nov. de 2016

This was the most amazing experience from top to bottom. Everyone was great and so helpful answering all my questions and explaining everything. Also was refreshing that I wasn't forced into anything I didn't want. Thank you!

Gbd

8 de nov. de 2016

Fabian from the sales department made shopping for a car very easy and comfortable. Very professional and knowledge guy that showed me from the best features of the vehicle to its smallest flaws. Can't ask for more when you are making a big investment.

Claudia Marcella

7 de nov. de 2016

I am very happy with my purchase and the way they helped me! Every single detail was explained and we went through things carefully. I truly recommend anyone to come visit Garavel Subaru in Norwalk.

Lindsay Zavesky

7 de nov. de 2016

Garavel Subaru made the entire process of getting my new card today stress free! Everyone was extremely friendly and helpful and Gary made sure I was a Subaru savvy by the time I pulled out of the parking lot!

Daveyjones

7 de nov. de 2016

The sales people, John and Kevin, are two young men who were straight forward and not typical car salesmen. Car has not been serviced yet.

Rjmlegacy2017

5 de nov. de 2016

Jason made my subaru buying experience very enjoyable. He is a knowledgable and handsome sales person. He likes long walks on the beach and playing with puppies. In his free time he volunteers in homeless shelters and methadone clinics. He is a wonderful human being and a true inspiration to us all. When I grow up I want to be just like Jason.

198

4 de nov. de 2016

Gary Baumann is a highly knowledgeable and helpful sales representative. He went out of his way to set up specific cars I wanted to test drive and was extremely accommodating when in regard to appointment times. Throughout the entire sales process, Gary was extremely efficient and highly communicative. I appreciated his in-depth tutorial in regard in regard to my new vehicle's operating systems prior to driving out of the lot. I highly recommend Garys service, and hope to work with him again in the future.

ralphis39

4 de nov. de 2016

When I first had the need to but a new car, I was very concerned and anxious. Also, I am not quick to trust just anyone; but Bob Fuchs made it possible for me to get into a new car at a great price; as well as making the experience a pleasure. I would recommend anyone to go to Garavel Subaru and visit with him first order! You can't go wrong!

CA to CT

4 de nov. de 2016

Gary Baumann was extremely helpful in facilitating my Subaru purchase. I bought my car over the phone and he walked me through every step. Gary advised me about available options, kept me informed, and made the whole process effortless. The finance member was also very pleasant and the process was quick and easy. I am so pleased with the service I received at the Garavel Subaru dealership and am also loving my new 2017 Outback 3.6. Kristin

Sadsy28

3 de nov. de 2016

it was a pleasure buyinq my first car with you ! very nice, helpfull, and kind sales person! Elvin and Jose took care of us from the beginning to the end !

Outbackoperator

3 de nov. de 2016

My family's bought and leased Subarus all over the tri-state area. Getting this car from Gary at Garavel Subaru was by far the easiest and best experience we've had. I'm going to recommend him to everyone.

rkw

3 de nov. de 2016

Purchased a Subaru Forester from Garavel Subaru and Jason Witkowsky. Very positive and fair experience. Would recommend him and the dealer to others and already have.

Carguy8816

2 de nov. de 2016

First time i finance a car. And it was an amazing experience.thanks to elvin & jose. Big thumps up for them two. They take their time to talk with you and really help you find the car you are looking for. Answer all my questions. Very knowledgeable. Thanks

MikeLep

1 de nov. de 2016

I had a very positive experience at Garavel and specifically with Dave Novik. We knew we wanted an Outback but were unsure on which model. Dave was very helpful in describing all the features the different models had which made our final choice relatively easy. Also, we were very pleased that we could get the car so quickly. Dave was always available to meet with us when our schedules permitted and provided immediate feedback on our numerous questions, which was vital in our effort to not let the process linger on. Pricing on the car was also in line with our upfront research and they were also very fair on trade value.

NAK55

1 de nov. de 2016

This has been the 3rd Subaru I've purchased from this dealership. They have been agreeable and willing to get me into a vehicle each time. I've worked with a different sales person on each car. This last one I worked with Dave Novik. He was very easy to work with. Followed up politely and timely and show a genuine willingness to work with my needs. I also briefly spent some time with Fumi Muto. Who also struck me as capable and motivated like Dave.

JordanA

1 de nov. de 2016

Worked with Bob to purchase my first new car. A subaru was my first choice and Bob helped make it happen, and my experience easy and efficient.

Baku

31 de oct. de 2016

I was recommended by my sister to come and see Gary. She gave me his number and I reached out to him. He set me up with a convenient appointment to come in and take a look around and go on some test drives. Gary was great, knowledgeable and friendly and helped guide me towards a car that was just right for me. I'm very please with my experience and would recommend Gary and Garavel Subaru to anyone in the market for a car. Thanks for a great experience.

Subaru

31 de oct. de 2016

Gary is knowledgeable, personable and not pushy at all. He understood my needs and was patient without trying to rush me into purchase . Highly recommend him.

Impreza001

31 de oct. de 2016

Friendly and efficient service and a fair price on a new car. Enjoyed the experience and drove my new vehicle off the lot in less than 24 hours. Recommended.

Meme

31 de oct. de 2016

Gary Baumann was so helpful and understanding about what I wanted and could afford. He really helped me to get just what I wanted. He was very friendly, professional, and accomodating.

robert

31 de oct. de 2016

It was my pleasure to buy my new 2nd car( 2017-Outback ). The sales person, Gary Baumann is wellprofessional and honesty guy ! I have known him since I bought 1st car ( 2016-Outback ) and at this 2nd time, he becomes more vivid for his marketing target and sincere negotiator with customer.Yes, it is comfortable to deal with a business including Tom Nerreau, Financing Manager in his office. I wish Gary to contribute to the Subaru and his office as a good salesperson with his special attraction and efforts for future customers to come. Robert Kim

JanZand21

30 de oct. de 2016

Gary B. - is very professional and was a pleasure to work with!! We highly recommend Gary and Garavel Subaru for making the experience of purchasing our vehicle real easy. No hassle! We appreciate his honesty and integrity. We are longtime repeat customers, sales and service..Gravel is the only place to go for your Subaru. GREAT JOB!Zane & Jan D.

Pat D

29 de oct. de 2016

Jason Witkowsky was very helpful handling my daughters recent purchase of a 2017 Subaru Forester. This purchase involved my cosigning on a load for my daughter. She had to trade in her other Subaru also. Jason was informative and patient with us during the process. I highly recommend him.

Subfor

28 de oct. de 2016

Joe is absolutely wonderful. Knowledgeable and takes time to go over the details. Go to the dealership and ask for Joe Wiatrzyk, he won't disappoint you . Thank you Joe!

alexnina

28 de oct. de 2016

Nicole was courteous, efficient, approachable and an absolute pleasure to work with. Actually, all the Garavel team members that we came into contact with were the same.

t.a.calle

28 de oct. de 2016

My sales experience at Norwalk Garavel with Gary Baumann was great, he was phenomenal. When I went into the dealership he had the keys ready for me to go look at the car. Being that this was my first time going into a dealership to buy a car on my own, I really like the fact that he went through everything with me step by step which I thought was really great! When I went in to pick up the car he took the time to help me set up my Bluetooth and answer any questions I had and even gave me the basics on driving a stick shift car. I can honesty say Gary's customer service was the best my family and I have ever experienced at a dealership! As for the finance I felt very rushed, and received a completely opposite attitude I received from sales. We were given optional extra warranties for the car which after turned down the tone of voice changed and we were told the same sales pitch about them another 3 or 4 times.When looking over my paperwork I saw there was an optional etching fee which I didn't want, when I stated that I didn't want that all I got back was attitude and smart remarks which I didn't find professional at all. Such as "if I didn't want to take the fee then I could cancel my deal and walk away". After a lot of back and forth and having to involve the Manager we got the deal done. Overall I'm very happy with my new car, and I would recommend Gary to any one looking to get a Subaru which is why I gave this dealership five stars but I would just warn them about the unprofessionalism with the finance.

Pms

27 de oct. de 2016

Bought two cars from Garavel this year. Love my Forester and my wife loves her Outback. It was great dealing with Elvin and everyone at Garavel Subaru.

Cargal lee123

27 de oct. de 2016

For Sales, I rate Dave Novik tops, the very top. He was patient, and excellent in every category in helping me choose between an Outback and Forester. He explains everything thoroughly and says I can reach out to him to help me with all this new technology in the cars. Thank you, Dave. I appreciated your outstanding service. As for the Finance dept, I expected help in understanding and explaining the costs of the car and its fees, etc. But, what I got were sales pitches about all the added products I could get, without enough time to figure out what I would need and not need. If I had it to do over again, I would have walked out of the dealership. Those products would add up to $6000 on top of my new Limited Outback. Absolutely outrageous!!Best said, if I had talked with the Finance dept initially, I would not have bought a new car at this dealer. This is my opinion.

RichWindels

27 de oct. de 2016

My last car was totaled in an accident and I needed to get a replacement car. Jason was very helpful in helping me select a new car and he was very thorough in explaining how my new Legacy works. Jose also did a great job getting me quick financing.

Cmunoz918

27 de oct. de 2016

The team at Garavel Subaru was kind, patient, and knowledgeable. I walked in with a problem and little to no hope, but walked out with a solution and a new car. Kevin patiently made sure that I thoroughly understood all of the options available to me, then Jose fought hard to help me achieve the best one. Super grateful for all the support!

musicgeek75

24 de oct. de 2016

Friendly, helpful, and thorough - no hard sell at all. Corey and the whole team were great through the whole process, and the vehicle is just what I needed. Thanks!

Yisel21

23 de oct. de 2016

I had a great experience at the Garavel Subaru! Joe made my expierence easy! He was able to help me get my new car and I couldn't be happier!

hkterry

17 de oct. de 2016

This dealership was great. 100% best car buying experience ever. Elvin was super patient with me and really worked to find me the right car in my budget (BIG +). After I lost out on a vehicle I was thinking about, Elvin sent me a whole list of others to consider (again, with my budget and preferences is mind). I was able to research them ahead of time and then come in and test drive what I really wanted. Elvin is 100% A+. Jose was fantastic and not pushy at all when considering extra warranty plans. He was very clear about what was and wasn't covered. He answered all of my questions clearly and directly. Everyone was super friendly and like I said, not pushy AT ALL. Which I really appreciated. Subaru's sell themselves for the most part, so it was nice to be able to purchase a car in a relaxed environment and not feel like I was getting pushed into the wrong fit just so they could make a sale. I really can't say enough nice/good things about the product and the people at this dealership! THANK YOU!

RockerChick

17 de oct. de 2016

I came to Garavel to find a used car. Nice selection. Elvin was patient in explaining the buying process and helping to set up the sale. Jose worked with me to get the right numbers. Everyone was very friendly and professional.

delores lutter

16 de oct. de 2016

Corey was very friendly!! Made us feel very comfortable! Very knowledgeable about all models . was not pushy at all!!! Great experience!!! I would highly recommend!!

Newcarowner

15 de oct. de 2016

John was a fantastic salesperson. Very knowledgeable and helpful! I would strongly recommend this dealership. We were pleased with the overall service we received throughout the entire process.

sirona

15 de oct. de 2016

All the people were so friendly, it was a very clean facility, two huge dogs greeted us at the door which was amazingly awesome, great amenities, they really took an interest in my needs buying & selling a CPO car

Cbudney

15 de oct. de 2016

This was my second vehicle that I purchased from Garavel Subaru. Gary Baumann and Tom Nerreau made me feel comfortable throughout the entire experience and they were both extremely knowledgable. Gary took the time to make sure the vehicle I selected included everything I was looking for, then took the time at the end to make sure I knew how to operate the bluetooth, satellite radio, and safety features. Tom was very patient to explain all of the service and warranty details with me and guided me in the direction of protecting my investment. Overall this was a stress-free honest transaction and I walked out of there with the car I wanted for the right price, with confidence. I will purchase my next Subaru at this dealership.

Bill

14 de oct. de 2016

Gary was the best: Friendly, knowledgeable and a pleasure to deal with in every respect, He merits the very highest rating. We look forward to seeing him again in three years after our current lease is up!

ilovemysubaru

14 de oct. de 2016

Shopping for a new vehicle can be somewhat stressful . Dealing with the personnel at Garavel Subaru was great. No Pressure and a very friendly atmosphere.

peterlac12

13 de oct. de 2016

From the moment I stepped onto the Garavel "campus", I was greeted personally and professionally. Having never owned a Subaru before, I found Corey to be exceptionally passionate about helping me find the "right" car for me.

Anthony D

13 de oct. de 2016

I thought Gary was very honest and had extreme knowledge of the car I was buying. We negotiated through email and it was stress free!

Lehnex904

11 de oct. de 2016

I've been searching for a reliable affordable car for about a month and couldn't get anyone to find me the right fit. I finally ended up going to Subaru of Norwalk and eddy immidiately was so helpful and finally allowed me to find my dream car! He was so nice and patient and reallyMade my car shopping experience that much better.100% recommend eddy!!!Thanks eddy!!!

Kls2rt

11 de oct. de 2016

The team was great- answered all and any questions, very knowledgeable without being pushy. Very organized paperwork process. The entire experience was friendly and comfortable, and the car is amazing!

BrendaA

10 de oct. de 2016

My experience with Garavel Subaru was great. Robert walked through the whole process of buying a new car. He answered all my questions and knew what he was talking about. I will return when I'm ready to buy my next Subaru.

MikeM

10 de oct. de 2016

Everyone at Garavel made buying my car a great experience. Richard was really nice and asked good questions to make sure I was getting the car that best fit what I wanted. Moreover, I didn't feel like he was trying to up-sell me. He knew the car and was a straight-shooter, a class act. I really appreciated that. Phil assisted us the day we picked it up. He was great and very patiently took time to show us everything and answer all our questions... And we had a lot of them. There was one minor issue with the car but Miles was fantastic... Made it clear before he even saw it that the dealership would make sure we were happy. That really impressed me. This is the second car I bought from Garavel. Both times I was very impressed with the service. All of these guys were top notch professionals. I will definitely go there when it comes time to buy again.

Chris

10 de oct. de 2016

I Went in to get a car that I needed to bring home the same day. Elvin was great and very patient. I Would recommend him to anyone looking for a car.

Nicholas 10 years

10 de oct. de 2016

My experience with Robert was very good he walked me and my grandson Thur the whole car lot until we found the car that we were both happy with thank you!!

SuzieQ

10 de oct. de 2016

We found exactly the car we wanted with low mileage. The dealship made everything quick and easy. We were driving our new ca in 24 hours start to finish. Perfect for people with busy schedules that don't have a lot of time. The finance guy was on time and had everything ready for us. I was a good experience.

SpartanBill71

9 de oct. de 2016

Experience was perfect. Was looking for a car for my son. Dealt with Elvin who was patient and very helpful. He was attentive and available at all hours when I had questions. The experience could not have been better. Glad we stopped here and highly recommend Elvin.

Architul

9 de oct. de 2016

Fabian and Tom were a pleasure to deal with. The price was fair, and they responded to our concerns. They drove it to our mechanic, and fixed two issues he found, and one we found. No aggressive tactics, efficient process - a very satisfactory experience.

red17

8 de oct. de 2016

We were up against it this morning. Our beloved 2000 Outback was loosing an uphill battle.Fortunately, walking in to Garavel and meeting Nicole was in the stars for us.Working with Tom on the final picture was a great learning experience for our first time buyer, daughter Nina. Tom explained all the details and put our worries to ease.Thank you all for your help.We are happy Pre-owners today!John, Stephanie, and Nina Wisner

AP

6 de oct. de 2016

Had great experience working with Gary Baumann. He was very professional, helpful, and made the purchase of the new car as pleasant as possible. He addressed all my questions and sent me status updates while car was in transit to keep me updated. This was the best car purchase experience I ever had! Thank you very much Gary for all your help!

P1267

6 de oct. de 2016

The sales was easy and well planned. Our salesman Elvin was knowledgeable,Professional and nice. Helps in every stepOn the way. Would reccomend this dealt and salesman. Thank you

stefb

5 de oct. de 2016

Nicole was wonderful to work with - extremely knowledgeable, professional and responsive to every question or concern. Her manner is enthusiastic and supportive without any hint of slick or aggressive sales tactics.

lfratt

5 de oct. de 2016

On the finance side, it was a bit long, but very productive, and Tom Nerreau did a great job. Dave Novik on the sales end also did a outstanding job with a overview of our car.Look forward to seeing him at the end of this month.Louis Frattaroli

cribmommy

5 de oct. de 2016

I have a new baby! It's a car. It was kept immaculately by the other owner. Up to date service records and all receipts. Bought , serviced and resold at this dealership. I really liked that they knew my car! My salesman Corey said that I reminded him of HER. That was really so nice and felt right.

Yasuhiro Mizoi

3 de oct. de 2016

Travelled from Brooklyn to Norwalk to make a pre-owned Subaru purchase. The reason for travel...excellent price. My sales person, Elvin picked me up at the train station...thanks! Everything went very smoothly...not a problem.I was able to drive the car home the same day, which made me very happy.Thank you Garavel, thank you Elvin.

Ceci Maher

2 de oct. de 2016

Although there were many phone calls made by both of us while working through the process of buying the car, Gary Baumann was always incredibly helpful and made sure to get everything done despite a few unforeseen and unavoidable roadblocks along the way. Gary was a pleasure to work with and I highly recommend him.

Carol & Len Agostino

2 de oct. de 2016

great sales department.. Dave was wonderful! He had everything ready for us when we came to pick up the car... we are confident we will have the same great experience with the service department.

Barry K

1 de oct. de 2016

Purchased a new Subaru Forester six months ago. Bob Fuchs (salesman) was friendly, helpful, and informative. He did everything he could to make it a positive experience. Very happy with the car (It is my third Forester) and the dealership. Everything was as promised.Decided it was time my wife upgraded from her Impreza to a Forester as well. We were happy to deal with Bob Fuchs again. He did his best to guide my decision and help expedite the sale and the trade in. We came back a few hours later and picked up her new car. She is very happy with the car and the experience.Many thanks also to Jose Marin. He was patient and helpful and convinced me that I needed additional coverage which I was previously opposed to. And no hard sell!Miles Shaprio was pleasant to deal with as well.

Happy Subaru owner

1 de oct. de 2016

My wife and I've been buying Subaru's from Garavel for 15 years. This is our 4th.Every time we've had good experiences with the salespeople and the service managers.Bob Fuchs was particularly attentive to our wishes and anticipated our needs.He is clear, focused and trust worthy.His follow up was exceptional. I would buy a car from Bob again.I'm very happy with my '16 Outback.

gr12345

1 de oct. de 2016

We went in looking at outbacks. Took a test drive, got a price, a week later they found the car that we wanted and i picked it up the following Friday. It was a easy, low pressure buying experience.

Marliz

30 de sep. de 2016

I hadn't been able to review much about this dealership online but it was local and I wanted to test drive the Crosstrek, so I went. I couldn't have been happier. From the test drive with Phil to Joe really working to get me what I wanted, to even the finance/ warranty talk (which I'm not a fan of ever) with Jose. I felt Joe really worked for me. He was patient and knowledgeable and more importantly, he LISTENED. I felt confident with my decision and people and environment in this dealership had a lot to do with it. It was easy, accurate and effortless. It was a great experience!

Ksandor

30 de sep. de 2016

The people were nice and knowledgeable about the cars we were interested in. Helping us with our final decision and testing the boundaries of the safety features we were looking at.

Ken Erdos

30 de sep. de 2016

In order to have a A-1 dealer, you have to have A-1 people. This dealership has that. We felt the comfort from the time we walked in there. We worked mainly with Jason Witkowsky, and then Miles Shapiro assisted. Later met with Tom Nerreau. What a great team. They all had the answers to all our questions, and concerns. We decided on the Impreza. Most dealers would have you come back to pick up your care a couple days later. They had it ready in a hour. The staff here not only is super friendly, but super quick also. I would surely recommend this dealer to anyone. As another customer quoted "Professional yet personal care"; This is so true.p.s. By the way, they got us a great deal. Did not play games.Best Regards, Ken and Lidia Erdos

Nana 45

29 de sep. de 2016

Nicole deBeaubien contacted me by email due to an online search I had made. As a result I went to Garavel Subaru. From the moment I met her, she listened to my needs in a new vehicle and addressed everyone of those needs when showing me the Forester. I needed to shop no further that day. I was throughly pleased with every professional I met and dealt with that day. With full confidence, I will recommend Garavel Subaru.

subaruwrxfan

29 de sep. de 2016

This was my first time shopping for a Subaru car. Robert is friendly, professional and knowledgeable. He is also patient and helpful, and I was able to decide which car to drive home, the wrx! He also makes sure a client is comfortable and understood all the features of the car and after sales support is great. Thanks also to Tom for explaining every details of financing and John for additional information on car accesories. Great team and dealership! I definitely recommended Garavel Subaru for your next car shopping.

Chas V

29 de sep. de 2016

Shopping for a car at Garavel is always a pleasure. Low pressure sales environment, but always helpful when you need it. Dave Novik was a pleasure to work with and I recommend him to anyone.

Edengarden

29 de sep. de 2016

I would put six stars if I could, but there are only five here! Yet again, I had a terrific experience with Garavel Subaru, particularly with our sales rep this time, Jason Witkowsky. Jason is knowledgeable, friendly, and generous with his time. Really great! He went over and above to make the process as painless as possible. Miles Shapiro was our sales rep last time and he could not have been better. He was such a star that I would have worked with Miles this time again except that he is now a manager, which makes total sense. That said, Jason rose to the challenge of filling Miles's shoes and really did a fabulous job. Jose Marin in finance was also fantastic; he made the most challenging part of the process smooth and easy. This is the fourth Subaru Forester we have bought (or leased) from Garavel, and I am very sure it won't be the last. I would recommend them in a heart beat. Thank you!

Malachy

29 de sep. de 2016

Jason was a pleasure to work with and without him it would have cost us time and money. He went way above the rest to make the sales experience pleasant and painless for both my wife and I with the new car. Delivery of car was perfect going over each and every feature. Follow up perfect also making sure we were happy and all great with the car.

Greg F.

29 de sep. de 2016

A couple weeks I bought my first car on my own and Jason was my sales guy. He made it incredibly easy and answered all my questions and really made sure this was the perfect car for me. I hope this car lasts forever but if I never need a new one, Jason is my guy.

Cheryl M

28 de sep. de 2016

Was a great experience from start to finish. I worked with Dave and he was like an old buddy by the time that I picked up the car. Everything was explained clearly and I was very happy with the deal made. I would definitely recommend Garavel to anyone. I had worked with another Subaru dealer a few years ago and was not happy with that experience at all, Garavel has restored my faith in Subaru.

Kathy

28 de sep. de 2016

The Garavel Subaru dealership was really a great experience. They were very helpful, very relaxed, was very clear on everything. Nicole was very nice, she made me very comfortable and was very knowledgeable. I felt like I already knew her right from the start. Thanks Nicole! Also thanks to Paul and Jose also.

Vptweed

28 de sep. de 2016

Joe W. was very courteous and helpful in aiding us in turning our leased car in for a new 2017 Subaru Legacy. In fact all the staff at Garavel Subaru was very courteous.

Dave M

27 de sep. de 2016

This is the 2nd Subaru I have bought from Gary! The whole processwas very easy. Both Gary and Jose know what they are doing and are very efficient and effective in their roles! I have recommended Garavelmultiple times to family and friends who are interested in a Subaru

camper

27 de sep. de 2016

Phil and Miles were extremely professional, knowledgable, and respectful of and patient with all of my questions. The process was very positive. I am thrilled with the new Crosstrek.

Balanced Critic

27 de sep. de 2016

Dealer insisted on taking a test drive which was well worth it. Glad he convinced me to do it. Joe provided all the answers to my questions. Sincerely,Carl Asker

Topdahl

23 de sep. de 2016

Everything went smoothly. Kevin was perfect. No complaints. I love the car I got and as of now can't wait for the next one :)

BrianGmelin

23 de sep. de 2016

I had an extremely positive experience working with Corey. I'm typically not somebody that enjoys the process of buying a car. However, when I met Corey right as the lot was about to close, Corey demonstrated a ton of patience in working with me and was able to answer every question that I had, his knowledge provided me with several buying options. I came back the very next day to test drive these cars and ultimately was very happy with the decision that I made. I like to buy things from people that I like, and Corey was an absolute pleasure to work with. Thank you Corey! And thank you to the Garavel Subaru team for a great experience!

BB

23 de sep. de 2016

My wife and I were looking to purchase a new vehicle for our growing family. Kevin Ng was so helpful and accommodating throughout the entire car-buying process. He was very knowledgeable on all of the options/features in the different Subaru models. In the end Kevin found us a Subaru Forester with all of the safety features and options we wanted at a great price. Great car-buying experience!

SteveC

21 de sep. de 2016

Everyone was very nice. Jason made it easy for us to get out of our old car and into a couple of Subarus. Very happy!

Newcar, Forester

19 de sep. de 2016

It was a pleasure to work with Gary, Tom and the rest of the Garavel Subaru team buying my new 2017 Forester. There was never any pressure, hassles, or worries during the buying process. A great car for a good price that's all you can ask for. Gary, thanks again for getting me is this great car.

JeanneL

17 de sep. de 2016

Friendly, helpful overall couldn't be more pleased than I am. We got the car we wanted at the price we wanted. Gary reviewed everything in the car so it was completely clear.

Angellene Sarile

16 de sep. de 2016

I have been looking for the best car that will suit my needs. I came to Garavel Subaru to view the 2016 Subaru Impreza (5-door) then Kevin greeted us while we were viewing other cars too then he gave us ideas on how different models of Subaru varies and also gave us ideas about the technology that is standard with all Subaru cars. He is very polite and friendly, and he pretty much knows what he is talking about since he himself drives a Subaru car. Then after he gave us ideas, he asked if we have any car in particular that we had in mind then after considerations I came down to Impreza or Crosstrek then we discussed the difference between the two(basically not much of a difference) and what is the advantage of one over the other. Afterwards, He showed us the Crosstrek and test drove it while he explains the features of the car. Afterwards, he showed us the Impreza and ask if we want to test drive it too but we decided not to since the ride with Crosstrek was very amazing and I decided to make a deal with it. It was not a hard decision since everything was clear and simple. I made a research before coming but Kevin explains more what I read which is very helpful. So before that day ended he processed our papers, I had to wait for a week since the car was still on transit that time but he was very prompt in responding through my call and messages with regards to the car. Overall, it was very great experience.

Don

15 de sep. de 2016

Joe is extremely knowledgeable about the Subarus. He was extremely patient with ,e and a pleasure to deal with. My overall experience with Joe was fantastic and I am more than happy to recommend this dealership and specifically Joe to my friends. I really appreciate all his help and efforts

newcarct

15 de sep. de 2016

Joe was very professional and courtesy. We are very happy with our new Subaru. Everyone made it nice and easy. Joe also took his time and showed us how everything worked in the new car. Great Experience!! Thank you Joe

Frank

15 de sep. de 2016

After viewing the Garavel Subaru website, we found a 2014 Subaru Legacy that caught our attention. We dropped by to see the car but it was unavailable at the time. Came back the next day and were greeted by Joe Wiatryzk. He was very professional and "down to earth" at the same time. He showed us the Legacy as well a few other models we inquired about. We test drove the car and were extremely pleased with it. It was not a difficult decision to make after much research before hand and the information Joe was able to provide about the car and Subaru in general. We were pleased to make arrangements to pick up the car one week later. After all the paperwork was done, Joe took us out and explained exactly how to operate the vehicle/what all the bells and whistles did/and helped begin set up of the hands free blue tooth feature. This was our first Subaru experience and we highly recommend Joe and this dealership.

Mikeaherlow

12 de sep. de 2016

I was greeted by Joe upon. Entering the dealership and straight away I knew I was in good hands. He treated me with respect and professionalalism right from the start.I told him what I was looking good for and he walked me through the process and options. He found dead my car quickly and we worked on and agreed to a price very quickly. He was sensitive to my time constraints and I felt like he made me a priority when I was there.

A very happy buyer

12 de sep. de 2016

My experience buying a new Subaru at Garavel Subaru in Norwalk, Ct was outstanding!! This dealership and in particular the salesman with whom I worked, Gary Baumann, could not have been more pleasant, professional, thorough, patient and honest. Gary was very knowledgable and really helped me to get the car that was right for me. I never felt any pressure to add on packages and extras to inflate the price. On the contrary, I felt that Gary truly had my best interest in mind when deciding what and what not to build into my model. I was in the middle of a move without a car that could help with my move (Mini) and so didn't have time to wait for a car that was in high demand as this Subaru Outback Limited is. Gary really expedited the entire process and kept me informed every step of the way. Forty-eight hours later I had my financing, a great trade in price on my used car, plates, registered, and a thorough knowledge of the warranties. Gary then sat with me and went over all the (fantastic) workings of this car. It couldn't have been more turn key simple. Gary even brought me lunch while I waited the couple of hours that it all took. And did I mention that this dealership is one of the few, if not the only, that offers a life-time Powertrain Limited Warranty on their cars? This is above and beyond what Subaru offers. Too bad for Gary that I will be keeping this car for a very long long time so I won't have the pleasure of buying a new one from him again any time soon. But I will be sure to send all my friends to Gary at Garavel Subaru!! And if service is half as good as my experience buying the car here, they have my business for as long as I Iive in the area. Make sure to say hi to LuLu when you go.

DD & Fred

11 de sep. de 2016

By the time we found Garavel Subaru, we had done our homework and knew exactly what we wanted. Joe W., Miles and Tom made it happen for us within our budget. They were friendly and helpful -- and addressed all of our questions and needs. They were open to negotiation and the process was seamless and easy. Within a day we drove off with 2 new cars which we're really enjoying.

Ian Begley

11 de sep. de 2016

Yes this was our second Subaru from Garavel. Elvin, Jason and Corey are an awsome team; they made this a great experience. We would not hesitate to buy from these guys again.

Mimi

10 de sep. de 2016

So appreciative of having Gary as our salesman as he is extremely pleasant and thorough in his explanation of the joys and operation of our new car. The test drive enabled us to see all types of driving conditions from city to highway. When picking up our new car, he explained all the mechanics and even downloaded my phone and music for me! I know he will always be willing to have us contact him for any future help. Upon delivery having the explanation of payment options for warranty plans delivered by another employee makes the payment process far more agreeable. Jose Marin's sales approach was direct, thorough, yet gracious with our plan decisions.The entire experience at this Subaru Dealership is a perfect 10!

Carlos

9 de sep. de 2016

My son purchased his firs car from Elvin and we had a great experience dealing with Elvin. Will definitely consider going back when in need of another vehicle and will recommend to family and friends.

JSP

9 de sep. de 2016

Gary took great care to find the right car for us and to show us everything about the car. He was very responsive to phone calls and emails. We are very happy with the entire experience.

Kevin

8 de sep. de 2016

NO Pressure at all! Fabian was great with helping me a find that fit my needs. He took his time to answer all my questions, provided me with information on all the cars that I was interested in, and most importantly there was no pressure from him and his team. I am extremely satisfied with the service he provided me with and would definitely recommend him and this dealership!

Sephora908

8 de sep. de 2016

I am so happy to have found out about Garavel Subaru, I went in with a bit of knowledge on the car I wanted, but meeting with the salesperson; Fabian Lugo, I was reassured that I was making a good decision. We test drove the car, got information, and most importantly did not feel pressured about buying the car. Our finance cordinator, Jose, was amazing too. He did all he could to make sure we could afford the car to take home with no stress or worries. Overall I am super happy with my experience and purchase - will recommened to everyone I know to get a subie! THANKS A TON TO BOTH FABIAN LUGO & Jose!

Fionna12

8 de sep. de 2016

We went in looking for an older Outback, but ended up purchasing a beautiful 2014 Forester. I have to say Eddy was great from beginning to end. We showed up just before closing on a Tuesday and he showed us around to a few cars before setting up an appointment for the next morning. When we went back I was being very capricious with the different cars and Eddy was willing to tell us all about all the cars I was showing interest in. The Forester was definitely at the top of our budget, but Eddy and his manager made us feel really good about purchasing this car, as compared to the other options in our budget range. When we made it into the financing office the guy who helped me, Jose, was super friendly and got me the best internet rate he could find. I am SO excited to have this car for a very long time and I am very excited to be a new Subaru owner!

Karin

8 de sep. de 2016

I can totally recommend this dealership. We had great service and good help all the way, and as we love Subaru Outbacks it was an easy choice of car.

paul

8 de sep. de 2016

The prices were better than the other dealers we looked at and they had good financing rate and the people were not pushy I would recommend it to my friends

Michael E Imber

6 de sep. de 2016

We were buying a "first car" for my son who is returning to his senior year of college. Dave was knowledgeable about the range of products and took the time to understand our needs. Would happily recommend him to others.

cmartin

6 de sep. de 2016

I wrote Subarau of America CEO and Paul Garavel over 2 weeks ago (8/22/16) about a problem with the rear door of my 2016 leased Outback. After several visits to Norwalk service center, I was told that I had to take it to a body shop. I refuse to pay for a defective automobile. I am not responsible for the rear door not being aligned. I did not create the problem. Any rust in the rear cargo area after years of water leakage will be Subaru's problem. I am putting Subaru on notice. I am extremely disappointed in the dealership and the dealership owner, Paul Garavel.

Subaru,tabitha123

5 de sep. de 2016

Garavel has a great reputation and I could see why Working with Alex Retter was a great experience, he was very knowledgeable, professional,and made the whole buying experience easy I will definitely recommend Garavel Subaru to friends

Subiguy123

4 de sep. de 2016

Kevin has been well dealing with my first car purchase! He made it quick and easy with no hassle whatsoever! Would definitely recommend anyone who wants a sales person to care about you. Keep it up!

Asmith512

4 de sep. de 2016

The Staff at Garavel are organized, respectful, efficient and very friendly. I felt as though all of my needs were met, all of my questions were answered, and all of my concerns were addressed.

mommaraye

4 de sep. de 2016

Garavel Subaru has a good reputation, and now I see why. Bob was very professional, but also very friendly, with some humor thrown in! He could not have been more detailed in telling me all about my new Impreza. He answered all my questions, and also brought up details that I failed to think of.

Taylormarie

3 de sep. de 2016

After shopping around at a few different places Garavel Subaru helped me find the perfect fit for me and made it work price wise. My buying experience was easy and both Elvin and Tom helped me understand the process. Extremely happy with my purchase!

justmesand

3 de sep. de 2016

I already knew and loved Subaru, having owned my previous Forester for the past 7 years, so I knew this was the car I wanted. What I wasn't sure about was which dealership I would work with to get my new Forester. Once I got to Garavel, I was instantly sure this was the right place. Everybody was very knowledgable and friendly. They worked to help me get the exact car I wanted at a price I was happy with. They also accommodated my complicated schedule with a young baby, full time job and the fact that my husband and I live in a different state from Connecticut. Elvin gave me his cellphone number so I could easily text him questions when they occurred to me and he called me back right away as well. Joe and Elvin were reachable by email easily as well. Miles and Tom are also really first rate-- they have a knack for explaining things simply and they work to get you happy with the all-important financial part of the transaction. We also love Miles' mastiff. She's gorgeous. You can't find a better car than a Subaru, and I really think you also can't find a better Subaru dealer than Garavel! Thank you all for such a wonderful experience!! We love our new Forester!!

BodieIsDriving

3 de sep. de 2016

An excellent experience all around. First car purchase and it went incredibly smooth. Everyone I worked with seemed to genuinely care and at no point did I feel bombarded or anything of that nature. Thumbs up all around.

Carmela Greco

2 de sep. de 2016

The sales staff at Garavel was very friendly and answered a lot of my questions. The test drive was an easy and nice experience. Dave Novik (Sales) was informative and if he couldn't answer a question was happy to find the answer and get back to me. There is a lot of stock of a variety of Subaru vehicles with a range of options so you can nail down exactly what you're looking for, even if it isn't on-site the day you are visiting with them. Overall, a great experience with this dealership and I highly recommend Dave Novik!

John Ratso Gerardi

31 de ago. de 2016

My experience with Garavel Subaru has always been a pleasant one.I got my 1st STI hatch back LE and then I got a Impreza sedan for my wife and most recently my new 2016 WRX. One thing I truly appreciated was to have a salesman who knew what he was talking about , he knew his product. This isn't always the case I have had many car salesmen who knew less about the car than I did. Also he wasn't pushy calling me 5 times a day wanting to earn my biz. My salesman in the onset was Miles I got my STI from him, well he is manager now so he sent me to Gary Bauman. Gary was extremely thorough like I said he knew his product. He followed up after a week or so to see if I still liked driving the car. Uh YAY!!!! I love my Subaru one of the best cars I ever owned.I highly recommend this dealer to anyone looking for a fair shake and excellent service.Tell Gary or Miles John G sent you.

subaru

31 de ago. de 2016

Gary was really great to deal with. The BEST. He made getting us into our new forrester seamless. We are already really enjoying the 2017 updated version of the forrester! We would definitely recommend Gary to our friends interested in buying a subaru. We are always telling friends how great this car is. We have already sent friends to your dealership.Sincerely,Joe & Mary Jane

Forestercarguy

31 de ago. de 2016

Gary Baumann, our salesperson, made our experience very special. He combined his knowledge with his caring, which created great trust in the process. Not only did we purchase our terrific Subaru Forrester, but Gary and the staff gave us great confidence in the dealer, Garavel Subaru. We will certainly service our new car at Garavel.

rex1936

31 de ago. de 2016

Gary is the best.Follows thru with every thing I needed.Patient with all my stupid questions about all the bells and whistles on my new car.This was the third car I have purchased with Gary and my wife is due for a new one so Gary we will be back soon!ThanksMike

Kerry McKay

30 de ago. de 2016

We worked with Gary Baumann who was quite helpful. Initially, he answered our questions over the phone, helping us save time at the dealership. Gary has a great sense of humor so he made the transaction in person less painful than buying a car normally is. Overall, we highly recommend this salesperson.

Carolyn Brook

30 de ago. de 2016

Gary Baumann is the best car salesperson I have ever had the privilege of dealing with. He was extremely knowledgeable and not in the least bit pushy. We have bought many cars over the years and this was my best experience yet. Thanks, Gary!

are ess vee

30 de ago. de 2016

i just leased my second subaru forester from gary baumann at garavel subaru. gary is a five star sales person - forthright, sincere and efficient. thank you gary for locating the exact vehicle i wanted. you made the trade in and leasing experience pleasant and easy. regards, ruth

Cargirl

29 de ago. de 2016

Gary was organized and eager to help me become familiar with my new car. I have leased many cars from this dealership and am always happy with the way I am treated.all the paperwork and details were handled efficiently.

Adatts

29 de ago. de 2016

I recently bought my first car and could not have asked for a better salesman than Gary. He knew the Subaru Impreza model inside and out. He also got me the best deal in CT. I would definitely work with Gary again on a future Subaru purchase.

Genegirl8

29 de ago. de 2016

Just purchased a 2017 Forrester. This is the 5th Subaru for me. And my children have had 5 Subarus thru the years. Most purchased at Garavel. Always had a good experience. This time salesperson was Gary Baumann. He was knowledgeable, personable, gave us a fair price and fair trade in ( with assistance from Miles Shapiro), found us the car we wanted, and generally made the process go smoothly.

AS

28 de ago. de 2016

Very great and professional environment. From start to finish, Elvin was very helpful, nice and easy to work with. I would definitely recommend my friends and family to this dealership.

liz

28 de ago. de 2016

The team at Garavel is excellent; very friendly, welcoming and attentive. Dave Novik was especially solicitous, taking the time to answer every question and research answers when he didn't immediately have them. I got an email or text almost every night from him keeping me updated on the arrival of my car and/or anticipating issues. He took plenty of time to review the options, go on test drives and explain the car when we purchased it.

rdgentzler

26 de ago. de 2016

Everyone was extremely pleasant, reasonable and professional. This was much better than my past car buying experiences. I'd highly recommend the sales staff and the business.

Joe19

25 de ago. de 2016

I sold my 2006 Acura TL to Garavel Used Subaru, after going to four other used car dealerships. Jay Presley was a terrific salesman that not only gave me the most and top price for my 2006 Acura, but they made my experience quick and easy. If you are looking to sell your car and want top dollar for it, look no further than Garavel Subaru in Norwalk, Ct. Highly recommend them.

Oliveira_d

24 de ago. de 2016

Great experience in purchasing my first car and a huge help. Loved the care and time that the employees took to making the best deal possible for us and working their hardest to make sure we were completely satisfied with our decision/purchase before leaving the dealership

Phil Steinberg

23 de ago. de 2016

I buy a new car every 12 - 13 years. I never look forward to the experience. With my most recent experience at Garavel, I'm not sure I'll buy more often, but at least I won't think of it as a trip to the dentist (sorry dentists),

Casey

23 de ago. de 2016

On a really hot and muggy day, our salesperson, Elvin Delvalle was patient, professional and very pleasant to work with. All our questions and concerns were answered and dealt with in prompt fashion and those same qualities were true for the rest of the staff at Garavel. They made the process of shopping for and buying a car a pleasing experience. Thanks to Elvin and the rest of the team at Garavel!

Rich67

19 de ago. de 2016

Gary was super at explaining the process and car features. He was very patient as we reviewed all my options. I would go here again for a future buy.

KATHLEEN A.F.

19 de ago. de 2016

My brother suggested and insisted that I go to Garavel to speak to Corey. I was already overwhelmed by the research of looking for a car and I definitely not looking forward to dealing with car salesman. But my brother left me in great hands. I've been to other dealers/brands and my experience at Garavel was definitely THE BEST of all. Corey listened and most importantly was not aggressive with the sale. Even when he was not available, he left me in good hands with a colleague. I was already sold on the brand because of its reputation but sometimes a bad shopping experience could ruin it all. Not at Garavel. Grateful for the experience and SUPER HAPPY with my Impreza. Oh, and I think the thank you card sent a couple days after I picked up my card really confirmed the fact that I made the right choice. Writing and sending a thank you card is first-class etiquette. THANK YOU COREY & GARAVEL!

Lindsey Lutter

19 de ago. de 2016

I began my Subaru search at Garavel Subaru, because my dad had just purchased a Forester from them and had a great experience. I too had a great experience. I worked with Elvin DelValle and he was awesome. He was very welcoming the first day I came to look a the car (and my whole motley-crew of mom, dad and boyfriend). There was no pressure from him, it was relaxed and simply informative. Then Paul Albert went above and beyond to help me with costs and get out of my current lease with Nissan. For the final steps of buying the car, I met with Tom Nerreau from the financing team. He was laid back and didn't push too hard on extra warranties which I appreciated. I can't forget the sweet dog that hangs out under the desk. Her name escapes me, but she's truly a "friendly-giant". She just made me smile :)I would recommend Garavel Subaru to anyone. You guys rock and I love my Crosstreck!

ben.lazarus13atgmail.com

19 de ago. de 2016

Gary made sure that all my needs were met when I came in. After making an appointment, I was greeted on time and the car I was looking for was waiting for me. There was no extra selling, just asking what I wanted, listening, and then making it happen. Thanks for all the help!

Franklin

17 de ago. de 2016

I consider Kevin NG as one of the best seller That Garavel Subaru has it ,transactions were very smooth at all the time,me and my wife,we are very pleased to had this amazing experience .i Will always come back to this amazing person ,thanks for everything Kevin ,we will hope to make business again!!!!

RayS

17 de ago. de 2016

Subsequent to my decision to purchase from Garavel I discovered that EIGHT other people I know have also purchased from them in the last 6 months. This is testament to the service and professionalism of the Garavel crew.My main contact with Garavel is Kevin. He did an excellent job of answering all my questions and then locating the car that I exactly wanted. Five stars. :) Thank you, Kevin.And a thank you also to Tom, who was a pleasure to work with.All round, a great team.

Casey

16 de ago. de 2016

Garavel Subaru is a class above all other car dealerships I've ever visited/bought from. I just purchased a used Forester and couldn't be happier. All of their used vehicles are incredibly clean- interiors detailed, engines steam cleaned, tires/wheels polished. They make all necessary repairs (and some pro-active repairs) before putting their cars out on the lot, and their pricing is very fair and competitive with all other regional dealerships. Elvin DelValle, the Certified Sales Consultant that assisted me with my purchase, was great. He was welcoming, friendly, patient, and very knowledgeable about the cars I was looking at. He answered all of my many questions honestly and completely so that I felt I was making an informed decision on my car. He and his team worked with me on pricing and even added on a generous warranty at no added cost (virtually unheard of when buying a used car). I drove off the lot feeling great about my purchase. I recommend Garavel Subaru without reservation.

Shirleyfree

13 de ago. de 2016

Jason did a great job with me. He was very professional and at the same time very friendly and very nice salesman. I will recommend this dealership to my friends and family.

SINGING MEDIC

13 de ago. de 2016

My experience was friendly, smooth and easy right from the start. It began with great service -- I never felt I was being "sold" anything. My salesperson, Gary Baumann, figured out what I had paid 3 years ago and produced a better deal for me. The car was exactly what I was expecting. The paperwork was seamless and smooth and took far less time than at other Subaru dealerships I have dealt with in the area. And there was virtually none of the selling of added plans and services and packages that confuse you and slow the process down.I have been a Garavel customer for as long as I can remember. They have provided friendly, knowledgeable and respectful service every step of the way (although I've never had any problems with a Subaru, and this is my fourth).Above it all though, Gary stands out. Always friendly. Always helpful. And always respectful and supportive, no matter how dumb my question or request may be. And he went out of his way to get me a good deal.I'm moving out of state soon. But in three years, I'm coming back to Garavel to get my next Subaru. Gary and Rich (the Service Manager)have made me a Garavel customer for life.

4car4

13 de ago. de 2016

Jason did a great job helping us find the car that would work best for us. I would definitely go back to Jason and garavel when we're in the market for another car.

Dave B

12 de ago. de 2016

We recently bought a 2017 Outback at Garavel Subaru and we couldn't be happier. Our salesman Jason Witkowsky took plenty of time to explain everything about the purchase. After the papers were signed Jason really took time to show us everything about the car and didn't let us leave until we were very comfortable with the "substantial" technology in the vehicle. My wife needs a new car soon and we will probably be returning to Garavel/Jason for that.

Joe

12 de ago. de 2016

Fumi was spectacular as always but he was the reason I came there to begin with. It was also really good and easy to deal with Jason and he not only helped me learn about my vehicle but he also followed up with me a few times. I was purchasing the car in CT but registering the car in DC so Jason has kept in touch and kept me updated on the process. I would go back again in a heartbeat!

Jerald

12 de ago. de 2016

I enjoyed working with Gary. I would recommend him to other buyers. You are lucky to have a person like him working for your dealership.

Phlyingpig

11 de ago. de 2016

Checked against other Subaru dealers in the area and found that Garavel didn't want to sell me what they wanted to but what I wanted to purchase. This was an easy stress free no pressure purchase. A friendly staff who knows their product.

mark allen

9 de ago. de 2016

This is the 2nd car I purchased from Garavel Subaru. They called me up to see if I was interested in a trade in, and that they would give me a good deal on the trade. I came in to look at a 2015 STI. I got an offer I couldn't refuse from Corey. Got a great trade in credit toward the STI. Corey was kind and professional. I felt comfortable during this process where car buying usually is not. He had great communication, and walked me step by step through the whole process. Made it as painless as possible. He helped me communicate with with the service department to have them swap out my aftermarket wheels from my old car at no cost to me. If you are looking to get a Subaru, go see Corey!

ForesterFan

4 de ago. de 2016

From test drives to title transfer, the process ran well. Elvin and Jose were very pleasant to work with for our Subaru # 7. Thank you

dan1112

4 de ago. de 2016

Everyone was terrific. My salesman Rich, along with Jose and Paul were very easy to talk to and get along with. They got me the best deal I could ask for. Thanks, guys.

louisrx2

4 de ago. de 2016

wow i had a great experience with eddy montes answered all my questions got me a good deal on my 2016 subaru impreza very happy. thanks your great service !!!!

Capt.Jim

3 de ago. de 2016

My new Outback is the fifth Subaru my wife and/or I have purchased. We have always had a good experience and, perhaps because it is the most recent, this purchase felt like the easiest. We have had a good experience with all our cars as well as the people who are part of the Garavel dealership.

liz bolick

3 de ago. de 2016

Garavel Subaru in Norwalk gave me great service. They were professional and friendly. I'm very happy with the car and would certainly go back.

Leah

2 de ago. de 2016

All the dealers were great- so helpful and enthusiastic but didn't pressure us at all. Really made sure we got what was best for us!

rhelburn

1 de ago. de 2016

I've leased my last three cars from Garavel, and though I have moved to a town that has it's own Subaru dealership, I still come back to Garavel. Miles has always been good to me, and since his promotion to sales manager, Dave has carried through the amazing customer service I have received from the beginning of my relationship with Garavel.I love my new CrossTrek! Dave was able to find the exact car I wanted, and updated me multiple times a week to let me know the status! Even though there was no news for weeks, Dave kept me in the loop at all times, so I knew he was working hard on my behalf. That's the kind of service I expect from any provider of goods or services, and Garavel always delivers.I also appreciated Dave and Miles going out of their way to prep my car for pick up the day it came in, as I was unable to pick it up on the upcoming weekend. I highly recommend Garavel to anyone considering a Subaru. You will not be disappointed.

D

25 de jul. de 2016

When purchasing your next car, comes to mind...please look no further then the Subaru dealership in Norwalk (Garavel Subaru) and ask for Eddie...he will make your experience and purchase Great! After a horrific accident, caused by the elements of Nature, with my 1st car (Toyota Scion TC); I shopped around; going from one bad "sales Person" to another and dealership to dealership looking for the right fit. I had narrowed it down to three suitable dealerships: Garavel, Honda of Westport, and Toyota of Westport. My expectation was to see how much I may lower the price before I feel the Burn in my pocket, by the self interest, self motivated, and personal agenda....Sales Person....After visiting both the Toyota and Honda dealership, I happen to stumble on the Norwalk Garavel. There I met this gentlemen by the name of Eddie-(Ed for short).Ed did not approach me with: "I am your friendly-sales person" (secretly only interest is their self agenda)....bottom line: the sale. Ed took a different approach. He asked the most suitable questions to find out what my true needs are and what benefits the vehicle will serve me.After speaking to Ed for about 1 hr, we determine a test drive. The car felt as if, I was driving on a cloud. What sold me on the car, beside the fact that it only had 7K miles and it is built a tank is: Eddie was not pushy. He is a family man who puts the customers need ahead of his, because he knows what the True "American Consumer Wants/Likes"---A great price and customer service....!Eddie provided the upmost customer service that others cannot emulate.I recommend this dealership to anyone looking for a New or Used car. However, I highly recommend Ed, when you are looking to purchase your next vehicle.

Blue Shirt

25 de jul. de 2016

I have two different friends who have owned or leased Subaru Cars... multiple times. They directed me to Subaru to start. And I did not need to go anywhere else. The service is great.

Richard CalladioNuzzo

23 de jul. de 2016

I have heard great things about Subaru so I was hoping to get one. The team at Garavel did everything they could to make that happen in the price range I was looking for. I was very happy when I left with my first new car in far too long

NewCar072016

23 de jul. de 2016

Dave Novik, my salesperson was professional, helpful and patient with all I needed to learn about leasing a new car, my 1st time doing this, mind you. He also helped with all the technological upgrades I needed to deal-with, very important if I was going to enjoy the fruits of my purchase, ( rather than the anxiety ) of my purchase from the "get-go."

Beckett

22 de jul. de 2016

I was on the fence about getting a Subaru initially but from the moment I entered the Garavel dealership, I was pleasantly surprised. The team of Miles and Lulu were among the most polite, professional, friendly (but not pushy), and enthusiastic team I have had the pleasure of dealing with. I have three very dirty and feisty dogs and Lulu convinced me that a Subaru was the best possible car for ferrying around canines. Reliable, affordable, excellent milage, and easy to clean! Miles made the sales process a breeze and Lulu answered any and all questions about dogs in cars- and she only drooled a little. That dealership better hang onto Lulu and Miles because they are gems, making the car buying experience a breeze. And clearly, Lulu is due a promotion.

Allison

22 de jul. de 2016

After leasing another brand for over 12 years I was very hesitant about making a switch. Gus was extremely patient, professional and thorough. I felt confident in making the switch and he made the process an enjoyable one.

Tolli

21 de jul. de 2016

Thank you to everyone at Garavel Subaru for answering all our questions and concerns, we feel confident that our experience with our new vehical will be a wonderful one!

CTFamily23

21 de jul. de 2016

Kevin Ng was truly outstanding. He was friendly, knowledgeable and efficient. He, Tom and Paul made the entire experience very smooth. The sales process was also very fair. Thank you all for your help!

Ivan Baotic

20 de jul. de 2016

Very pleased with how it all went. From the first meet, to getting exactly what I wanted, to no BS and getting down to the nitty-gritty. Also they were flexible on things after the fact and I appreciated that. In short, me, my fiance, and even her father prefers this Subaru over all others.

Juju2429

19 de jul. de 2016

Customer service was GREAT! I went in, asked what i needed and next thing you know it, BAM ! There it was. My family is really happy. THANKS SUBARU!

BekimGllogu

19 de jul. de 2016

The day that I went to pick up the car I was not driving but took the train. So, Robert picked me up at the train station. That was so nice of him to do!

Mantis

18 de jul. de 2016

Elvin and Jose made the hectic process of buying a car very simple. I am very thankful and hope to continue doing business with them in the future.

Cuzitron

16 de jul. de 2016

I was referred to Corey from a coworker and I had no idea what to expect when buying my first car. I had been looking at used Evo's for some time and couldn't justify a NEW new car instead of a used car. After what seemed like my 8000 questions, and amazing test drive, months of prep time it all came full circle and I could not be happier. Both Corey and Cole's knowledge, responsiveness and empathy when buying my vehicle made the whole process easy and stress free. 11/10. Would recommend. I've now joined the proud owner of a Garavel 2017 Subaru WRX club and will do it all again in a few years for my next one.

chris4man

15 de jul. de 2016

I was looking all around Fairfield County, all kinds of cars and all kinds of salesman. Joe was the first who listened to what I wanted not what he wanted to sell me. Great experience, I'd definitely recommend Joe to anyone looking for a new car

TmisAuto

14 de jul. de 2016

Fabian Lugo helped me get my wife a nice car at a reasonable price. He was willing to help in any way necessary, including driving me to the bank. Great salesman, couldn't have asked for anyone better. He was extremely friendly and did everything in his power to make sure I had a wonderful experience and that I was happy. He is an amazing person and I would recommend to anyone who is looking for a used car, go see Fabian!

Georgeruiz70

14 de jul. de 2016

Garavel Subaru has an excellent service and knowledgeable employees. The service is second to none; they DO pay attention to detail and go beyond the sale of their quality vehicles. The first impression is the ONLY impression and we are impressed. Dave Novik was our salesman and he went further than anyone to find our vehicle; Dave is an outstanding individual and very helpful at all times. Thanks Dave you are an exceptional salesman. Our next car will be another Subaru from Garavel. Thanks Jorge

Jeffpal

12 de jul. de 2016

I went with Garavel while looking for a preowned Impreza because they have a good reputation as a new car dealer. Everyone was friendly and the process went great although I felt like I was moving the sale/negotiation forward at times instead of the other way around. Maybe that was the intent or maybe it was because the car was new on the lot. Anyway, it was a good experience overall and the car, a 2007, has been great after three-plus months. I'd recommend Garavel if you want a no-hassle, no BS used car buying experience.

LeezaN

11 de jul. de 2016

I hate buying a car and the anxiety was heightened because I had to buy two, one for myself and one for my godson. From the minute I spoke to John Nguyen over the phone, I knew that his number one aim was for me to feel comfortable about the big expense I was about to make and for me to feel satisfied and happy with the purchases I made. Thank you John for your patience in taking me out for multiple test drives and your integrity and honesty. I really felt that you dedicated yourself to first connecting with me and then making sure I got what I wanted. Paul and Tom, thank you for making the negotiation process and the purchasing process relatively painless. I had a very very positive experience at your dealership and I hope to return there every time I need a car. That's the biggest compliment I can give you.

Isabel

11 de jul. de 2016

a very good experience I recommend it 100%, the guys who helped us were very kind, thank you very much Elvin Delvalle and Jose Marin

Avery7725

11 de jul. de 2016

Fabian Lugo was the first person I met at Garavel Subaru. He helped me find the perfect car. He was knowledgeable and just a nice person as was everyone else we dealt with. High marks!

JimmyA20

11 de jul. de 2016

I had an excellent experience at Gravel Subaru, Fabian Lugo was great! He showed me the Subaru WRX and I love the car and will recommend people to him

patycatz

9 de jul. de 2016

Everyone at Garavel is very welcoming. Robert was our main contact, and everyone he introduced us to explained everything clearly and pleasantly.We highly recommend Garavel in Norwalk.

NC bound 2013 sage green Forester

8 de jul. de 2016

Visited Stamford Subaru and though the experience was alright, I did not feel the same warmth, humor or personal connection with the salesperson at Garavel.

Annewolf27

6 de jul. de 2016

Cole was excellent. His knowledge is incredible. I have never known anyone that knows so much. The whole staff was professional and accomodating. They underpromised and over delivwred which is rare these days. I will absolutely recommend this dealership.

vicky1

6 de jul. de 2016

We have so many options when shopping for a new car and the sales person you work with makes all the difference. Bob spent time making sure that I understood all of the features of my new car. His follow up after the sale was very impressive.

Dawn, in Norwalk

6 de jul. de 2016

Excellent experience. A very welcoming dealership, Miles, Gus, and Cole made this a painless transaction. Really painless. I do not like car shopping. Customer service at it's best. The Outback is a fabulously appointed , safe car.

Robicobs

5 de jul. de 2016

I've tried for over a year to get my iPhone google maps to talk to me when I wasn't on the phone or listening to music and no one else could figure it out. Bravo Edison!!! I feel so much safer now that I don't have to look at the phone for directions.

outback123

4 de jul. de 2016

We were so pleased when our Outback arrived two weeks earlier than expected! Thanks for working hard to make this happen! The Outback is an amazing vehicle and the second time we have purchased one.

Parker2016

3 de jul. de 2016

I was stuck in a rut and I needed a car quickly and Bob was great helping me pick out a great reliable vehicle for all weather for the type of work that I do. The guys were great with my finacing and getting me in a vehicle right away I would deffinetley recamend Gravel to my friends.

Patrick

2 de jul. de 2016

I was in the market for a new car, currently i was a VW GTI owner, After hearing all the great things about the Subaru WRX from a couple of my friends that are current owners i figured i would check them out. I went to Garavel because of how convenient the location was because i myself am a Norwalk resident. As soon as i parked mt GTI i was immediately greeted by Eddy, Eddy was very friendly and showed empathy for my needs, Eddy showed me my options with great detail and spent about 5 1/2 hours with me and was so patient, i was very impressed how he took the time to answer every question i had and i had a lot!!! Needless to say this by far the best car dealership i have dealt with and Eddy is by far the best sales rep i have ever encountered. I will definitely recommend Garavel and Eddy to my Friends and family.

Sven Englund

1 de jul. de 2016

There are reasons why I bought a Subaru. I wanted better gas mileage and got 31.5 mpg in my Crosstrek so far. I needed a car that had AWD and ground clearance for snow and dirt roads. I wanted Subaru reliability and long life. The price was right and the car looks good too.There are reasons why I bought from Garavel. Jason Witkowsky was great to work with, friendly, patient and a great communicator through out the process. Tom Nerreau got me through the final paperwork quickly and made sure I understood everything at each step and I did not feel hustled.Go buy a Subie at Garavel.

Jake

29 de jun. de 2016

A few weeks ago I walked into Garavel dealership for test drive my first Subaru ever. Joe was absolutely unprofessional sales person that I have to deal with in my 20 years of buying a brand new cars. He never explained me anything of what Subaru is all about. And me being professional in this field ( 4 years in army in auto division) his behave was really shocking. By the end of test drive after I told him my opinion about Subaru (crosstrek) he never showed an interest to show me another model, and eventually advised me that Subaru is not my kind of car and I should go and check out different cars. Or do what I want to do but not disturbing him in yearly in the morning (around 10:30 am).Likely for me I did listen to his advise and purchased a week ago a brand new Buick Encore that I am really happy about. And also another car dealer gave me $1500 more for my old car as trade value then people in this placed were given to me.To conclude my review, please go to another dealership and don't waste your time. Jake

Jose Guerra

28 de jun. de 2016

Gus was very helpful and always made us feel that our demands were met. Every request was met with rapid flexibility and patience. He showed us every feature of the Subaru and was the only reason we chose this car over the Honda.

trvlgrl

27 de jun. de 2016

The entire Garavel team was welcoming. Jason especially went out of his way to make sure that I was happy and bought exactly what I wanted. He realized that it was going to take me a while (4 mos.) to make a decision and never pressured. Thanks for such a pleasant experience buying my first new car.

Anna Khandwala

27 de jun. de 2016

From initial contact with sales associate to actual purchase of my Subaru Outback I had a positive buying experience. Sales associate Joe Wiatryzk, went out of his way to make sure the car I received had all the options I requested in the proper color. Communication by phone or email was prompt. Financials were knowledgeably handled by Jose Marin. Would recommend dealership.

Carlos Ramos

25 de jun. de 2016

Transaction went smooth and fast. I came at 9:00 am and by 10:00 i was driving a new 2016 SUBARUCROSSTREK. People were friendly and straight forward.

MariaP

25 de jun. de 2016

I knew when I walked into Garavel Subaru that I was going to receive excellent service. My salesman Corey Took care of me the moment we met. He was very thorough, professional and extremely cordial. He treated me with respect and honesty. He also kept me abreast during the whole car buying process. I shopped around at other dealerships and their level of service didn't even come close to that of Garavel. I will recommend this dealership to all of my friends. Thanks for a great experience!!

Forester Owner2015

25 de jun. de 2016

Went in to test drive a 2015 Subaru Forester XT. Jason was very friendly and knowledgable of the vehicle. He was never pushy and was very easy to work with. He was very straight forward and honest through out the entire process. Sale was just as easy and quick.

Surf dog

25 de jun. de 2016

Gary gave me outstanding service. He was knowledgable, personable, prompt and thorough. I would recommend him and Garavel Subaru to anyone looking to buy or lease a car.

Forestercarguy

25 de jun. de 2016

Great all-around sales, service and support. Gary was very attentive and helpful, as is typical at Garavel, and Miles was super nice to deal with.

Catsailor

23 de jun. de 2016

This is our seventh Subaru. Previously 4 Outbacks, and a Legacy. Currently we have my wife's 2015 Crosstrek and my 2016 Outback.We love them! All were purchased and serviced by Georgetown Subaru which became Garavel Subaru. We have been and continue to be, most pleased with our purchase experience as well as service. We shopped around just to be sure but returned to Garavel which proved to be by far the best choice. Dave Novik was our knowledgeable, friendly saleman, Miles handled the trade of our 2008 Outback and Land Cruiser, Tom made the paperwork easy and painless, Rich has been my go to for excellent service for years. On a personal note, as a professional editorial auto photographer being extremely meticulous is mandatory. Likewise, in business, I appreciate people who are professional, pay attention to detail and smooth any bumps which may occur. In short people I can trust. This is the team you want!

Outback

22 de jun. de 2016

I just purchased a new 2016 Subaru Outback and couldn't be more happy. Eddy Montes answered all my questions and was very polite and knowledgeable. For a hassle free, no pressure transaction...Eddy is the one for you. Hope he's at Garavel when it's time for me to trade my new car in. I recommend him to anyone interested in a new or used Subaru.

WRED26

22 de jun. de 2016

My experience with Dave was very positive. He was very friendly, courteous, helpful and knowledgeable. Other staffers were great, too. The transition went very smoothly :-)

Brenda

21 de jun. de 2016

Had a easy transition into my new car. David was a pleasure to work with during the process.He found the right car for me and I love my crosstrek!

rrdoc375a

20 de jun. de 2016

Due to the fact that I had purchased a new vehicle in a while, I was not looking forward to the hassle however satisfying the result. This time it was for a "fun" car, the BRZ, and there was no hassle involved. Transaction was smooth throughout and dealership stayed on stated schedule for delivery. Only quibble would be that no demo was available, but fortunately I had driven one previously.

csdasmack

20 de jun. de 2016

Great experience with Garavel staff from start to finish. Both Elvin and Tom were a pleasure to deal with and the process was smooth and efficient.

dhoff37

19 de jun. de 2016

From the moment we pulled onto the lot Bryan Walsh, our sales consultant, was fantastic. He greeted us with a warm smile, handshake and introduced himself. We showed Bryan what type of vehicles we were interested in and he showed us a few that were right up our alley. As we sat in each vehicle Bryan explained everything in detail and laymans terms on what each vehicle offered and pros and cons based on our needs. His politeness, humor and knowledge of not only Subaru, but other makes and models as well was a huge comfort for us. From start to finish Bryan walked us through each step and later that day we drove off the lot with our new Subaru Crosstrek. An amazing experience and would highly recommend.

Karisa726

19 de jun. de 2016

I know that people typically write reviews when they aren't happy with something so as to warn others not to make the same mistake. However, sometimes you come across reviews that are actually good and tell you how superb that place is, and that is exactly why I am writing this. I have been leasing and owning Subaru's for over ten years now. When I did my first lease on a Subaru Imprezza, I can't even remember the year, but it was a long time ago. I went there alone, and being a young female at the time, I was initially worried that I wouldn't feel comfortable or would be made an offer that wouldn't be fair or accurate based on my lack of knowledge. All I can say is that was the complete opposite of what happened. Everyone was extremely professional and helpful in guiding me to lease my first car. And I have been going back to Garavel Subaru in Norwalk, Ct. Ever since. This is my third lease and I am now moving up to a Legacy. Not only was I given a great car but also a safe one with a lot of extra perks that an Imprezza doesn't have. I initially had reservations afterwards and was worried I wouldn't get used to the size of the car and was even convinced that there was something wrong with the wheels. Not only did Bob (the awesome sales employee who helped me throughout the entire lease signing) drive the car with me to make sure it was in fact safe to drive, but Miles one of the managers who I have known for quite a long time also drove it and assured me it was safe. They were so helpful and patient throughout the entire process. I can honestly say I always feel extremely comfortable when I am there, and Lulu the adorable Mastiff who is the store mascot makes you automatically happy. It's a great dealership, filled with awesome people, and acceptional cars. I highly recommend them!

harley

14 de jun. de 2016

I HAD A GREAT EXPERIENCE FROM START TO FINISH!! THANK YOU!!! I WILL DEFINITELY BE BACK FOR MY NEXT CAR!! YOU ALL WERE THE BEST!!

SunaruOutback

14 de jun. de 2016

Eddie was spectacular. We have purchased two used cars from Garavel (we actually traded in the first one to get our second one) and have had great experiences with this dealership overall. Price was great. Service was great. Eddie was really helpful.

Minh

14 de jun. de 2016

Professional, knowledgeable, honest, helpful, patient. The Garavel Subaru staffs make buying new Subaru a very good experience with ease. Job well done. We are impressed with their services and this make us their long term customer.

pete

14 de jun. de 2016

From the moment I walked in until the time I drove away my salesman, Cole, and all the others who spoke with me were awesome. No pressure to buy. They just want you to know the information one needs to know to make a good decision. Have my car now for just over 24 hours and I love it. This is my second Subaru but first one I bought at Garavel and will continue to recommend them as the place of choice to purchase a Subaru.

eddy

14 de jun. de 2016

Eddy explained the features of the Subaru very well while I was test driving two different models. Glad I had Eddy as my sales man.

Adrian1991

14 de jun. de 2016

Eddy the best seller ever and he speaks Spanish which is a score for him , thank you !! And thank you Jose Marin an awesome finance man!

jfk denise

13 de jun. de 2016

Eddy Montes was not only friendly and professional but he goes the extra mile. I came to the dealership after speaking with him on the phone and checked out a 2014 outback. Unfortunately, it was a little more than I had budgeted and was disappointed. However, Eddy called me back a little later with news of another outback that had just been turned in and if I could wait for it to be checked out etc then he was sure he could get it priced right for me! Today, I drove home a very happy camper! I give Eddy a five star rating. Also, I would highly recommend not only Eddy but the entire crew at the preowned sales office. All very nice people that were genuinely friendly and helpful!ps Jose Marin was also great in the finance office!

Melanie Salata

13 de jun. de 2016

Elvin was very helpful in making sure I got a car that was perfect for me. I love my little new whip! Thanks so much!

Alysa

13 de jun. de 2016

Eddie was wonderful helping us find a safe, quality used car for our teenage sons. He answered all of out questions, worked hard to smoothly hand off the financials, and followed up to ensure our satisfaction. Eddie was great, and I would recommend working with him.

Outbackfan

10 de jun. de 2016

An excellent experience from start to finish! Gary was an excellent salesperson - friendly, well informed and didn't pressure us to purchase. He helped us to decide on the right vehicle for our family, traced down the model and color that we wanted and we had it within a week. Thanks Garavel for making buying a car so easy:)

JB

9 de jun. de 2016

My car had a recall before I even picked it up. Gary Bauman was patient, responsive and kind throughout my own frustration and impatience. From beginning to the day I actually did pick up my car I felt impressed by the way I was treated.

Mike12345

7 de jun. de 2016

Buying or leasing a vehicle can be stressful but at garavel it was from that.Cole was great to work it and explained vehicle very well. My wants and needs were all met. Love my Subaru !!!

sallymulvey

5 de jun. de 2016

I bought a brand new Subaru Forester and had a factory auto-start put in. I didn't know before the purchase that everytime I used it - it automatically locks the doors - and opened the door it would shut off the car. Also, rather than have one key, I would have a key and a big fob too. I went to service to ask what we could do to change it. I was talking to one of the service guys. After telling the story, I said I was very unhappy. The boss, Gregg Catandella, came out of his office to where we were talking and said he heard me say I was not happy and he wanted to know why and what about. I explained it to him and he immediately offered to have the factory auto-start removed and an after-market one installed that would do everything I wanted - only restart if I stepped on the brakes, and only the one key. He said it would all be done without any expense to me and gave me a courtesy car the day they did the work.I have never, ever, had an experience like this. I never had to raise my voice. I never had to settle. I never had to be unhappy. I had to pinch myself to make sure I was awake!

noscreenname

3 de jun. de 2016

Our 2007 Impreza had become a maintenance money pit after 109,500 miles. After the last $550 repair bill at Garavel, I decided it was time to get a new car. I walked from the service desk to the sales department, found Gus at his desk and asked for a trade-in estimate. Then Fumi walked by and recognized me. I had bought two cars previously from Fumi at a different dealer and was always satisfied. I had short-listed the Outback as a possible replacement, and after a test ride later that day with my wife, we struck a great deal. This was Gus first car sale ever! Positives: friendly, low pressure, excellent value.Areas to improve: minor error in the paperwork that had to be redone.Ive had mixed feelings about the service department. I particularly dislike when a dealer adds on routine service items that are not specified by the manufacturer. What does the dealer know that the manufacturer doesnt know? Clearly just an attempt to generate more revenue. Ive had the same issue at other dealers, including my Porsche dealer, and it irks me.

Angela

26 de may. de 2016

I've been looking to stop driving my minivan for a while. I guess i found my car now.Thank you for the help Elvin.

Kuhn

26 de may. de 2016

My husband and I had been to 2 other dealerships and were very leary of finding a car that would fit our needs. We found the dealership to be aesthetically pleasing and professional looking first off and then we met our Salesman Dave Novik. He was very knowledgeable (it was amazing all the facts he knows about Subaru), persistent in getting us the car and very patient. Once we got our new Crosstrek, Dave ran through it with precision so that we were comfortable with everything in the car to drive it home. We also met Tom from Finance and Miles from Management and they were also very nice and professional. Plus, our experience with Jose Marin was exceptional and thorough.Rob & Juliet Kuhn

girlwhirled

26 de may. de 2016

Garavel is in a class by itself! It's the total package: beautiful showroom, kind, no-pressure salespeople (here's looking at you Jason W.), shiny waiting area with great snacks... it felt more like being a guest at a party and enjoying it much more than you thought you would. And being really glad you went! I'd send anyone to Garavel with no hesitation whatsoever. Bravo!

Grateful Guy

19 de may. de 2016

First visited Garavel last summer but my wife ultimately decided on a different make of car. However, I was so impressed with Bob Fuchs that I returned in March when it was time for our next car. The sales approach was low key without any pressure. Bob made sure I drove the model I was interested in and stayed after normal working hours to accommodate me. Once I decided on the car, the sales process went very smoothly. Bob made sure I understood everything about before I drove it off the lot. My experiences with Jose and Jason were also very positive. I highly recommend the Garavel dealership and Bob Fuchs in particular. Buy your next car from him!

carhappy

18 de may. de 2016

I was treated in a very courteous respectful manner. I love my new Subaru. Gary Baumann is a top notched salesman adding his expertise to your sales force.

Subaru 123

18 de may. de 2016

I purchased a preowned 2012 outback from Garavel in 2014. Since that time, every time i have returned to garavel I have either felt like I am being ripped off for services and/or met with a very fake "friendly" attitude. Aside from the obvious over charging of parts and services, I have been told one thing on the phone, then told something completely different when I arrive. Had appointments scheduled only to find out they actually wrpte in the wrong day/time. They act like they have it all together but in my opinion this place is a joke.

marshland123

17 de may. de 2016

Bryan found a lovely car meeting needs re size, luggage bed height. Very friendly. Helped with seat adjustment, floor mats, continued information/support after sale.

Franny T.

14 de may. de 2016

When it was time for us to purchase another vehicle, it was an easy decision to go with another Subaru. It was only a matter of which model Subaru to buy and Bryan made my choice that much easier. I test drove an Impreza and a Legacy. Love both of them but ultimately chose the Legacy and couldn't be happier. Bryan made the buying process smooth and easy. He was a pleasure to work with and very enthusiastic. Tom, the finance person was also great. He was clear and concise and made the paperwork process as simple as possible. Thanks Bryan and Tom!

KW5

14 de may. de 2016

Our experience at Garavel Subaru was easy, smooth and uncomplicated. Eddy was so pleasant and easy to deal with. And we are so happy with our new Subaru Outback. Everyone at Garavel was extremely friendly and not a bit pushy. It was a wonderful buying experience.

jayg2013

13 de may. de 2016

The car buying experience was great My sales person was Eddy and he doesn't put pressure on you. Hes very patient, professional and very attentive with any questions or concerns. ..I will most likely come back to him for another car!

Seqlis

12 de may. de 2016

When it came to buying a car, it had to be Subaru! I heard good things about Subaru cars-for my budget was more than I expected to spend! So, Kevin Ng was very patience with me deciding from lease new car to finance to finally buying 2014 certified used car!! Kevin is someone you can ease talk to about buying a car. Everyone was very nice, and helpful!!Thank you, Kevin and everyone that was part of buying my first time Subaru car!

saddy1

9 de may. de 2016

Elvin is a expert sales person. I drove by Garavel Subaru at right moment . He showed me every benefits of the car that I want and he conviced me. Excellent sales agent, friendly and knowledgeable on his field.

forrester1

9 de may. de 2016

Bryan was terrific to deal with. Knowledgeable, not pressuring. We explained what we were looking for and what was important. He steered us towards vehicles that worked and the whole process was done painlessly. Great job Bryan.

Rproto16

7 de may. de 2016

Gary was great. He made me feel like part of the Subaru family before i even entered the car. 5 stars in my book. Tom was amazing too.

treefallen

6 de may. de 2016

A tree fell on our 2001 Forester and totaled it. We needed to replace it ASAP. Paul Albert identified two possible alternatives and e-mailed me pictures and specs. Bryan helped us make our decision. He was thorough, patient and not at all pushy. He was able to explain everything about thecar (several times if necessary), took care of the registration and plates and notified our insurance company..The dreaded process seemed effortless to us..We have dealt with members of this dealership for the past ten years for both sales and service. They are courteous, efficient and certainly make it painless to part with so much of our hard-earned money. .

Stuart P.

6 de may. de 2016

This process was painless and very much enjoyable from the outset. Miles was a friendly presence (the dog doesnt hurt) who made our time in the store relaxing.Tom was a pleasure to deal with, and got us through the paperwork quickly.Bob was efficient, and I felt like he helped us the best he could in the limited time that we provided.I tend to be the kind of person who likes to learn from experience, so I had already discovered much of what was covered in the vehicle walkthrough. That being said, I appreciate Joes willingness to thoroughly walk us through the car, and he uncovered some pieces that I would have not otherwise utilized. From top to bottom, this experience was one that I would recommend to anyone I met.

Serena Sarnoff Wells

5 de may. de 2016

Corey let me know about all of my different options for either leasing or purchasing a car for my daughter for her birthday. After I identified the car,and decided to buy it,he worked with the business manager to make my purchase to go smoothly.I would highly recommend this dealership!

SallyKevin

5 de may. de 2016

Terrific experience, start to finish. We were able to find the car we wanted and the time with Jason, assisted by Cole, both consummate professionals, was very productive.

Jond3185

5 de may. de 2016

I just recently bought my 2016 crosstrek at Garave Subaru from Jason Witkowsky and I have to say that he did a great job . The place was nice everyone was friendly and Jason was very attentive . I recommend this dealership to anyone who wants to get a Subaru . Two thumbs up !!

Bruce Dutton

5 de may. de 2016

From the minute we walked through the door we were made to feel like family. Everyone went out of their way to see to it that we received the best possible experience. Jason Witkowsky knows his Subaru's for sure. Answered every question and explained every detail thoroughly and I would add without hesitation. Great job Garavel Subaru.

swkohnle08

5 de may. de 2016

Very pleased with the sales and service people at Garavel Subaru. They made the process very easy. Jason, the sales representative did an excellent job, provided all the information I needed to make a good selection on an Outback. I love my Outback

CMuir

5 de may. de 2016

Purchasing the 7th Subaru within the family, and the 4th for myself, Garavel Subaru continues to do everything in their power to make the process and experience as smooth and straightforward as possible. I appreciate the time they took to explain the whole process and work with me to find the right car and terms for my needs.

AA123

3 de may. de 2016

Excellent and efficient team. Hassle-free car buying. Will use them again. Great team of people have used them in the past same experience every time.

Vtmadskier

2 de may. de 2016

Cole G. was very knowledgable and extremely easy to work with. Kept me in the loop every step of the way while the car came into port and was then delivered the to dealership. Given this was my first experience ever with getting a car, he was very patient with my questions and made sure I understood everything before going forward. I never felt pressured into doing something, and always felt confident with what he was telling me and that I was getting the full picture, not just the positive notes.

Kraig socci

2 de may. de 2016

Great car! Great salesman! Great deal! Corey made our first subaru experience quick, easy and painless! I would highly recommend this dealership!Thanks againKraig socci

ACustomer

1 de may. de 2016

Gary B. was extremely easy to deal with, always polite and punctual.He struck me as an excellent business developer. I would return to Garavel Subaru for future purchases.

Toy1993

29 de abr. de 2016

Visited with Gary 18 months ago and he was very knowledgeable, courteous and professional. He knew I wasn't ready to buy a car yet gave me the time and explained the pluses of a Subaru Outback. A week ago, my wife and I drove out with our new 2016 Outback. From our initial contact to delivery, Gary was always there to answer our questions. Our experience with Gary and the Garavel dealership was outstanding.

happy new car owner

28 de abr. de 2016

People couldn't have been more friendly and helpfuleverything was taken care of efficientlygood explanation of the new car and instructions in use

rosebud

28 de abr. de 2016

Very friendly comfortable environment. Had a great experience from startto finish! Elvin was very helpful and I really appreciated the "no pressure" treatmentI received.

Jay Roberts

28 de abr. de 2016

My car Buying Experience with Dave Anderson, Bob Fuches, and Jose the service manager was an easy process. No pressure to buying anything more than I wanted. They treated with respect no hard cell. Completely enjoyed my experience

TH

20 de abr. de 2016

Garavel is outstanding. Have purchased / leased 3 cars with them over past 2 1/2 years. Always great service. I worked with Bob Fuchs recently, he was outstanding. Knows his business, always polite, informative and generally makes its easy to do business with them. Sales manager Jay is outstanding as well; he has helped me with purchase and leases. Mike R in service is my go to guy, always very helpful and acommodating. Tom in Finance was also very helpful. Will always return to Garavel.

joekites

19 de abr. de 2016

Have bought multiple cars at this dealership and this time with Bob was another great experience. Friendly, very helpful, and a pleasure to work with

peterg

15 de abr. de 2016

great experience. sales representative was knowledgeable, helpful, professional, and personable. spent a good amount of time explaining all the features and made sure he answered all our questions.

Dajoun

12 de abr. de 2016

Even though the car was used a dealership always provide servicing to the car. We bought the car 3 wheels out of the four was the same and one was different the front bumper on the car is a different shade of color of the entire car. Overall you the service was ok and because of the effort to get us the car I'm greatful. But I believe the tires could have been changed and a spare or new key could have been obtain. The key for the car was not in good shape and we have no spare key.

Blue1213

11 de abr. de 2016

Experience great customer service throughout the car buying process. From looking at the various vehicles, to filling out paperwork, it was very easy. Very quick and painless process.

Baratta123

11 de abr. de 2016

Good evening, I enjoyed walking into your dealership and welcomed by Cole the sales rep. He was helpful and read my state of mind about the car quickly. The employees stayed late to make sure I was happy I am pleased with the vehicle. The detail shop did not fill my vehicle though. The detail was good but done fast so the customer does not have to wait which is accommodating but it seemed rushed.

Chris

11 de abr. de 2016

After being skeptical of dealerships, my fiance talked me into looking at a used car at Garavel Subaru that her mom had found during a service for her car. We first met with Bryan at the used car lot who answered anything we could ask him about any car we saw. We then met our salesman Dave Novik. He was very polite and professional, he addressed all of our concerns and was patient with our questions. Between Dave Novik and the Paul Albert we got a great value for our trade in and made a deal on our new (to us) car. We were directed to Tom, the business manager to work on the sales paperwork, as well as any warranty questions and options . Tom helped us get a better rate on our loan, and addressed any further problems we had, including getting hungry. After eating some some apples and signing some paperwork we were directed back to Dave who helped us update our insurance paperwork and had coordinated getting the car cleaned and ready to go. The entire experience was much more pleasant than I had anticipated and I will definitely be sending them any business I can! The entire staff was friendly, easy to deal with, and very knowledgeable.Edit: We forgot a few CDs in my fiances car, I called Dave the next business day and he tracked the car down and recovered the CDs we had forgotten. He even offered to have then shipped to us! This dealership has definitely earned my future business!

allevy

9 de abr. de 2016

Extremely friendly, courteous and economically unselfish. It was as if my father were shopping for me to get the best deal possible. I saved the most money I had ever saved on a car, and thoroughly enjoyed the experience of buying and driving my new Subaru. I have owned , Audis, BMW's, Mercedes, as well as many other lesser models of car, and the experience of both buying and driving a Sabaru stands heads higher than any other dealership and carmaker that I have ever experienced! I love my new Subaru and want to buy one for each of my family members, all four of us!

Dwight

9 de abr. de 2016

Perfect experience from beginning to end!Have had high end, luxury cars and haven't found a better experience...everyone was knowledgeable, helpful and we love the theory of giving back.Traded a 2015 Audi Q7 tdi....the soft wear "rigging" we found just unacceptable..

Dean Evans

9 de abr. de 2016

I have been looking for a manual Legacy for many weeks when I located one on Garavel's website. I inquired and spoke with Elvin DelValle, who explained that the car was currently being serviced off the lot and would be available by the end of the week. He suggested that I make an appointment for this Saturday. I asked him if he could send a video, as soon as possible. Two days later I received a personal video showing the car. I called Elvin and told him I was interested. He called/emailed on Thursday advising that the car in back and ready to show. I asked if I could see it on Friday morning instead. My son and I met Elvin, and took a test drive. He asked "What do you think?" I said let's talk numbers. Asked him if I could pick up the car on Saturday. He said you can take it now if you have a hour or so. So within 1 1/2 hours, I was driving my new 6 speed home. In closing I have to say it was a smooth, no pressure, professional experience. I highly recommend Garavel Subaru, and especially Elvin, with his mellow professional approach. Many car sales people could take lessons from Elvin on how to sell. If his boss is reading this, please give this man a raise. Thank you Elvin.

Fourd

7 de abr. de 2016

I was very pleased with my experience with Garavel .and particularly with Eddie my sales rep. He was very patient , low key and thorough . I felt I was dealt with in a very professional manner .

Ian Begley

6 de abr. de 2016

From the moment we met with Elvin to driving away in our 2015 model Subaru Forester, Elvin steered us through the deal. I would never hesitate to recommend the Garavel dealership and steer my friends to Elvin. We felt like he listened to our requirements and helped us find just the right car.

Chris

4 de abr. de 2016

Very good experience for my first Subary car. Good delivery and very nice car!Many thanks for all the team of Subary Garavel Norwalk CT.

CTcarwrecked

3 de abr. de 2016

We visited 3 Suburu dealerships in CT - we have 2 Hondas we love but need a good snow car. It was great working with Elvin. We hate car shopping but Elvin was great to deal with. We came back to Garavel because of him. If you want to get a car without the BS - he was the man. And Lulu the Mastiff dog was pretty cool too!

sudspete

3 de abr. de 2016

We were pretty sure we knew what we wanted, after test driving we quickly and easily were convinced without too much pressure! Friendly atmosphere. Great car!

Barry K

3 de abr. de 2016

Bob F was very helpful and helped expedite the sale of my car - Everyone at Garavel was eager to please and I am a satisfied customer. After all - it is my sixth Subaru. Good job!!

caroline

2 de abr. de 2016

I am truly enjoying my new cross trekI worked with Bob and Miles and it was a great experienceI recommend this dealership to anyone in the area

Rowe

2 de abr. de 2016

The entire Garavel team were very professional and knowledgeable. Everyone made us feel very comfortable and were all willing to assist while we decided on vehicle model and whether we wanted to purchase or lease. Joe W. was extremely helpful in assisting with our purchase.

Alice Clark

2 de abr. de 2016

Very friendly staff. Knowledgeable. This was my first lease, and the financing was well explained. The technology used to find the car I wanted was impressive.

debbie m.

2 de abr. de 2016

Jason, my sales rep, was extremely knowledgeable about the product. He seemed to be able to answer just about every question I had about the Outback. If there were one or two questions he couldn't answer, he was quick to find it. And best of all, I did not feel pressured by him at all. I highly recommend Jason and will recommend him when I have friends or family shopping for a Subaru. He receives 5 stars from this customer, and my rating of the price of the car below in no way reflects on him.When I met with Tom, I didn't realize that it would be for the purpose of selling me add-ons. I wish that dealerships would just give the bottom line of a product, and not create a situation where the customer is ready to walk away, and the dealership then offers a better deal. Having said that, Tom was great to work with, and as far as I could tell, disclosed everything I needed to know about the items purchased.

MarthaK

2 de abr. de 2016

Very good cars and very good staff-Great experience!!Went for a test drive and so happy with the car and dealership decided to purchase the car-

1234

2 de abr. de 2016

I had a great experience at Garavel Subaru. Cole was so helpful and a true pleasure to work with. He followed up with me several times since , and is very considerate and overall GREAT customer service. I love the new Imprezza and couldn't be happier with the deal.

subarudriver

2 de abr. de 2016

Everyone I encountered at Garavel Subarau was amazing. They all made me feel as if I was the most important customer they had. I will be sure to recommend them to friends and family.

Dd1ns

1 de abr. de 2016

I found my car online and loved it, I put a offer in and within a hour Eddie contacted me. The next day I test drove the car, I loved it and I drove it home that night. He made the process so easy and quick, they did everything for me. Jose the business manager was even able to get me a lower interest rate than my bank. This is a great dealership to work with and I will definitely be back in the future. Thank you Eddie and Jose!!

Kjt

1 de abr. de 2016

This dealership was very helpful with my car buying experience! I would definitely recommend this dealership to anyone who is looking for a new or used car!

Jilljeep

31 de mar. de 2016

Corey was wonderful and efficient. Buying a car was easy and painless!I am thrilled with my new car. Jose and Corey were great to work with!

avon,ct

31 de mar. de 2016

Unlike most car dealers its painful to take a look around the lot. Thats why Sunday nights are so crowded with buyers. This isn't an issue here. There is no pressure and the staff is very knowledgable and pleasant to deal with. They went out of the way to make things convenient. Ask for Eddy.

supersatisfiedsenior

29 de mar. de 2016

From the moment I walked in the door, it was a friendly environment and I was extended every courtesy. I never felt that I was being rushed and everything was explained to me very carefully. You have a terrific team of "listeners"! From Jay Presley's wide welcoming grin to Joe Wiatrzyk's knowledge, patience and diplomacy in explaining all the dashboard features to Cole Gebhardt's friendly follow up with the car info and buyers packet, it was a terrific experience from start to finish. I love my Subaru!!!

Margaret, Wilton, CT

23 de mar. de 2016

Bob Fuchs made the exchange of my 2013 Legacy for the beautifully updated 2016 model absolutely seamless! Even though this is the fourth time that I have been through the leasing process at Garavel, Bob and everyone at the dealership welcomed and treated me as though I was a new customer. For anyone who is in the market for a new or previously owned car, Garavel is the dealership, Bob Fuchs is the Sales Consultant, and Subaru is the car. Look em up; you can't do better. Margaret, Wilton, CT

bluestar7985

21 de mar. de 2016

I've purchased a few cars before from different dealerships. Every time I purchased a car I always felt like the dealership was trying to do my a favor by letting purchase the car. This was the first time that I had a pleasant experience. I felt like it was all about me and what I wanted. They listen to me and my needs and they were able to deliver everything that I asked for. Hands down, the best experience ever. I will go out of my way to have my car service there just because of the amazing buying experience I had. When it comes time for another upgrade/purchase I will make sure to return to Garavel Subaru.

VeryCoolCar

21 de mar. de 2016

Bryan Walsh exceeded my expectations as he is an incredibly knowledgeable, enthusiastic salesman and also a down-to-earth, genuine guy to boot! He went above and beyond to make sure every step of the way towards leasing my car went flawlessly. Everyone at the dealership was super nice too. It is clear this dealership knows what it is doing.

Bob F.

20 de mar. de 2016

I hope the owner realizes what an asset Bryan Walsh is to his company. I purchased a certified pre-owned 2013 Outback on March 12th. Bryan could not have been more professional or helpful. He made the buying experience simple and enjoyable. I found a trim piece missing when I got home and Bryan had it shipped to my home! Keep up the awesome work Bryan!

Gmanzo1120

15 de mar. de 2016

I'm so glad to have a Subaru Outback 2016. The sales guy Erubey Montes is really nice. Subaru definitely is the best Thank you Erubey thank you Subaru.

kate87

14 de mar. de 2016

As a first time buyer I was a little nervous about the car buying process. Bryan, was extremely helpful, nice, and knowledgable through out. I never felt pressured into something I did not want. I am very happy about my purchase. I highly recommend Garavel Subaru.

Edwin11_M

14 de mar. de 2016

It was a pleasure to work with Eddy Montes. Great salesman, great service. I am so happy with my new Honda Civic 2007 thanx Garavel Subaru.

Neilb203

13 de mar. de 2016

I'm glad Jason talked me into the 5 door Impreza sport. I have been enjoying this car very much since I drove it off the lot. The car itself is a well built car and handles like a dream and the team at garavel made the process easy. Will definitely be getting my cars from here now on.

Holly73

12 de mar. de 2016

Overall we had a great experience at this dealership. Cole, our sales person, was patient, very knowledgeable and very nice. He made sure all our questions were answered completely and took his time to explain everything about our car. We highly recommend this dealership to anyone looking for a Subaru.

jefflund5

12 de mar. de 2016

Joe and Tom were very professional and easy to work with. They answered all of our questions and provided some helpful tips along the way. Loved the customer service!

Jasmine287

8 de mar. de 2016

As a single woman with limited car buying experience, I was very impressed by the Graavel dealership. All the staff were friendly and helpful to me. Bob Fuchs took great care to answer all my questions, and to make me feel at ease. I love my new car, and I would highly recommend this dealership to others. Thanks for all your help.

Nataliee91

8 de mar. de 2016

I had an overall great experience with the team at Garavel Subaru. They were all kind, helpful, informative and most importantly honest. Dave Novik was my sales consultant and he was one of the best sales reps that's I've dealt with. He was responsive and attentive. He also spent the time to walk me through the vehicle, explain features and help answer any questions I had. I highly recommend the dealership and staff.

T2016

5 de mar. de 2016

Dave Novik was my salesperson and was very helpful and cooperative every step along the way with the purchase of my vehicle. He delivered exactly what I wanted and also after the purchase of the vehicle he took care of any and all issues that I had either with the car or with the paperwork.

Greg

5 de mar. de 2016

Everyone worked very hard to accomplish the deal. Mr. Robert Fuchs spearheaded the effort and his professionalism was great. I would not hesitate to do business with this company again not just because of the great salesman, but also because of the service. Mr. Morel did everything in his power to ensure my safety and prepare the vehicle for the long-term.

mysubaru2016

1 de mar. de 2016

I was quite skeptical going into dealerships as a young woman, by myself. However my experience was quite pleasant. I was first greeted by Jason, he was very patient and answered all my questions. However, I was there to meet with Joe, who I made my initial contact with over the phone a few days prior. Overall, my experience was great, from the moment I walked through the door, until the day I picked up my brand new car.

Thov

1 de mar. de 2016

Bryan is amazing I had my fair share of dealers and cars but nothing like him I left there nothing everything about the car and with the biggest smile he really loves what he does and cares about his customers!

kumar00

29 de feb. de 2016

Bryan Walsh was my Sales Consultant and I cannot compliment him enough. He was fantastic.Very happy with my purchase. If I were to look for a car in the future - would almost certainly go back

bgaddy91

24 de feb. de 2016

This was my first time leasing a car and Jason made it a great experience. Jason was fantastic and very welcoming. He was very knowledgeable and straightforward. He made the whole process very easy.

rickypalaia26

24 de feb. de 2016

I am extremely pleased with Garavel Subaru and also Garavel's sales team. David Anderson was great to work with and he was very flexible. David did a great job with working around my schedule. He did very well with scheduling the test drive, answering any of my questions and showing me the car's features in a no pressure to buy atmosphere. I would highly recommend Garavel Subaru to anyone.

SG042689

21 de feb. de 2016

I visited Garavel Subaru just to get a feel of the new Subaru models but not the intention to make a deal for one, especially on the first visit. After spending 1-2 hours there, speaking with Robert regarding all the models, and test-driving the 2016 Outback, I made a deal to lease one before leaving. I felt welcomed and received the full Garavel experience from Robert.

Alex3409

18 de feb. de 2016

I looked around for cars for almost a month, knowing I had bad credit I avoided applying for a loan and the first dealer I did so with was so disgusting to me and treated me terribly. The second I walked into Subery of garavel they treated me as if I I had a million bucks in my pocket. Eddy was my dealer and he was AMAZING! He stayed honest with me and was very patient as we looked for the perfect cat for me! He helped get me an AMAZING deal and ridiculously LOW monthly payments! What's even better is that they called to check up and see how everything was going a few days after I left the lot! These people care about their customers no matter who you are, your credit score or income! If you go to this Suberu go see eddy!!

Adawkins

17 de feb. de 2016

So easy to work with, genuinely customer focused, made it very easy. Thank you Elvin, Jay and Tom, I will be sure to recommend your dealership.

El's Forester

14 de feb. de 2016

Great experience purchasing a car from Garavel. Bryan Walsh was friendly, knowledgeable, patient, answered all my questions, helped me with the technology & in an emergency. The staff including Paul, Eddie, Jay & Tom were terrific. I have recommended the Garavel team to friends.

berto8

9 de feb. de 2016

I recently purchased a 2007 Lexus. Paul Albert & Bryan Walsh were outstanding. There was no pressure to purchase. They were very patient with me. Answered all my questions. I purchased the car the same day. When I went to pick up the car, they were very very helpful & knowledgeable of the car. The car was loaded up. Paul took me to meet Jose Marin, who set up the finanances. He was great to work withBryan stayed with me for as long as it took showing me all the bells & whistles. This car was loaded up.Paul, & Bryan made it a pleasant experience.I would not hesitate to send anyone to meet these twoB O'Haire

Donna 345

9 de feb. de 2016

I was in with my daughter last Friday to look at a used car that I had seen online. We test drove thevehicle with Eddie and they were able to come up with a very reasonable price for all so we bought the car. We drove it home that day.My daughter was thrilled with it and the overall experience was professional, organized, and a verypositive one!Thanks so muchDonna C.

Cooper

9 de feb. de 2016

Top notch experience from our first phone contact to our final purchase. Everything was as represented and each individual with whom we had contact was friendly, supportive of the process and professional....best car buying experience we have had.

NBP

6 de feb. de 2016

David Novik was terrific. Very thorough and patient. Very good at explaining the differences between Outback and Forester. We were very pleased with the way he spent time explaining the interior workings of the car before we took off.

nojanu62

21 de ene. de 2016

Jason Witkowsky met me as I entered the dealership with a warm welcome, and it didn't stop there. I told him I had a 2011 outback and was interested in a 2016. Without hesitation he told me about all the that had been made to the car. I was happy to hear to change the headlamp was easier and also the car has more power. When I picked up my car he again greeted me with a smile and unhurriedly explained all the paperwork and warranty's to me. He also set up my accounts on line and physically showed me how to operate certain electronic items. It was worth travelling from New York to Connecticut to purchase my new car.

cdean82

15 de ene. de 2016

The staff at Garavel is incredibly friendly and well informed. I had a great experience buying my first car from Bryan and would definitely recommend this dealership to anyone looking for a quality car. At no point did we feel pressured or wheeled and dealed and they even gave us a great price for our trade in that had seen better days.

Km1273

6 de ene. de 2016

From the minute I went to see the vehicle, Bryan attended me and got to know me. Knew that the car I was going for was perfect for me. Both he and Tom helped me get the car. Couple of days later, I received my car and I'm enjoying it! Thank you Garavel Subaru! I know I made the right choice.

lmorrisrich

6 de ene. de 2016

This was my best new car purchasing experiences. I tend to be a slow decision maker and do a lot of research. Started in summer and bought in September. Bob Fuchs was excellent in helping me pick the right vehicle for me including lots of test drives and wavering back and forth between the Legacy and the Outback including changing my mind a couple of time on the model until I finally settled on the Legacy. The price negotiations were very business-like and I feel like a got a fair price. I also paid attention on my many visits to the dealership in the way they handled customers overall. It was also a consistent and friendly experience. My cousin had recommended them a couple of years ago. I visited dealerships in my area and found this dealership worth the little extra drive. Post delivery, Bob checked in on me and helped me with a lot of little issues and giving of advice. On the service front, once I found the right service guy to talk to, I feel I am good. Don gave me some good advice and saved me a trip to Norwalk (Had a brand new car and tire monitor kept going off. Turns out I had managed to pick up a screw in the tire. )If you are in the market for a new Subaru, I would heartily recommend this dealership and Bob Fuchs. He was very patient and consistent always helping me out and never pushy. Overall an excellent experience.

Daughter

30 de dic. de 2015

My father visited the dealership several times seeking a used car and Eddy Montes was helpful, pleasant and very patient at all times. He finally did purchase a car and Eddy took the time to explain all the features of the car. Will definitely go back when I need to purchase a new car.Lenora

Darcie

30 de dic. de 2015

We had a good experience working with Eddy to find a pre-owned car for us. He was always patient and professional with a great smile. He made us feel comfortable and secure with our final choice of car to buy. The whole team at Garavel Subaru made sure we were well taken care of.

STU

30 de dic. de 2015

FROM TEDDY .2015 SUBARU FORESTER. GREAT JOB EDDY.HE WAS VERY NICE TO LET ME FIND THE CAR I WANT TO BUY. WAS PLEASANT EXPERIENCE.

Caroline27

29 de dic. de 2015

Buying my first pre-owned car with the help of Eddy was great! He was very inormative and pleasant to work with. I was very pleased with my experience at Garavel Subaru at Norwalk!

happycamper

28 de dic. de 2015

Went to 2 other Subaru dealers in Fairfield County. By far Garavel Subaru was the best.Bob Fuchs went the extra mile for me. He was informative, patient and just a regular guy who understood that buying a new car is a big investment.I highly recommend if you are in the market for a new car go to Garavel Subaru and ask for Bob Fuchs!!

IanL

27 de dic. de 2015

Garavel Subaru, and Jason Witkowski especially (our personal dealer) were fantastic!! The experience of buying our car was nothing but pleasant from the moment we set foot on the lot to the day we picked up our new car! Jason answered all of our questions fully and quickly, we never felt pressured, and in the end we got the best car for our needs! Thanks again!

Emurdoch

26 de dic. de 2015

Our experience with Eddy was seamless. He's a very nice, helpful guy. Would recommend highly.He explained everything about the process and our new car thoroughly.

Second time purchaser

24 de dic. de 2015

Hadn't bought a car in 17 years, so this was a big deal. Jason Witkowsky was a great help and made the whole experience comfortable.

pito0587

17 de dic. de 2015

Corey was great. Made it easy for my first car buying experience. Not many of the sales people seemed to keen on helping us when me and my wife walked in. Corey was the only reason we kept coming back. Thanks again Corey!

Sue

2 de dic. de 2015

I shopped 3 Subaru, even one in my town, and Garavel was far superior to the others in spending the time I needed every step of the way. I never felt rushed. From the get-go, on the phone, Miles convinced me to hike to Norwalk through the thoroughness of detail he was willing to go into, via phone, about the car and its' features. Time is valuable and he knew I wasn't nearby. Then he advised me on the accessories and helped me decide which ones were important and why. Then Tom knew his stuff and had a very attractive financing rate that was hard to refuse. Bryan was very upbeat, knowledgeable about his product, and efficient in his pick-up day procedures/checklist. Jason was also very welcoming. The dealership was clean and well stocked with drinks and good looking nibbles.At the other dealerships, it was more of an attitude, "get in line and place your order". Garavel gotthat this was a dramatic change of car type for someone with a newly empty nest and totally was with it on how car color is a big deal for some buyers.I love the car color (an earthy green); the push of a button to drop the middle seats; the Sirius radioincluded in my package; returning to a vehicle that drives like a car instead of like a truck; the middle row space, needed for big Costco and gardening store runs; and more to be discovered since I've had it less than a week!Thanks to all!Survey design is so enhanced by the pictures matched with names and departments below. Nice.

KenK

1 de dic. de 2015

My experience in purchasing a used vehicle here has been amazing! It's obvious that everyone in your company works as a team - never once was I told that I would need to wait and speak to someone specific - everyone worked together. I will certainly recommend your dealership to anyone I know looking for a vehicle. Bryan Walsh showed excellent customer service and continues to teach me the features of this car even after the sale has been completed.

Bob Decker

24 de nov. de 2015

GARAVEL SUBARU OF NORWALK CT: HAS NO INTEGRITYI purchase a used car from Garavel Subaru of Norwalk on 8/22/2015. I had owned it for about 70 days, the warranty in CT was 60 days, and it was driven less than 1000 miles. On or around the 70th day the transmission went on the car. I contacted Gregg Catandella (service manager), and he told me he would look into it and get back to me. Gregg Catandella never called me back. So I went into the dealer a week later to speak to him (he was very rude and yelling at me). After yelling at me, he asked me to bring the car in to look at it. Several days later he called my wife yelling even though I gave him my cell phone. He was very rude to her, and told her it is no longer under warranty. He said they could fix it, but it would cost $3,900 dollars; the purchase price of the car was around $9,000. GARAVEL SUBARU OF NORWALK CT: HAS NO INTEGRITY

LapisBlue2016

23 de nov. de 2015

Wonderful staff everyone was extremely helpful. Jason was a fabulous salesperson. Thank you for everything. WE LOVE OUR SUBARU OUTBACK. Plan to do lots of winter traveling.

Greg

23 de nov. de 2015

Impressive dealer! Very smooth transaction! Joe Zerbo was great to deal with throughout the entire process. Tom Nerreau was also a pleasure to work with. Overall experience end-to-end was very positive! Would definitely recommend this dealer to others interested in a Subaru.

Maisysub

20 de nov. de 2015

Friendly staff, who are not pushy and willing to work with customer. Would recommend family and friends. Hope to get my long drives out of my new Subaru :)

Vandevw1

14 de nov. de 2015

Corey and the staff at Garavel were a pleasure to work with. They were accommodating to my schedule, informative about the car I was interested in. There was a no-pressure sales atmosphere, the deal was fair, and the F&I process was far more pleasurable than my last experience elsewhere.I'm a week into my fist Subaru after holding onto a Volvo S60 for 13 years. I'm very impressed with the car, especially the EyeSight system. I can't say EyeSight has prevented an accident yet, but this system will save lives. If your not thinking about this system, you should and the test drive won't do the system justice.

Pam

12 de nov. de 2015

We purchased a used car from Garavel Subaru this past month. The staff were professional and helpful. They offered a fair price on a great car with no pressure. After we purchased the car, we discovered some body damage to the car. Garavel's customer service was outstanding. They had the car repaired quickly, with no hassle and provided us with a courtesy vehicle. I would highly recommend this dealership to anyone that is in the market for a new or used car.

Andrew

3 de nov. de 2015

Thanks to Joe Zerbo and the staff at Garavel, I had the most positive used-car buying experience. Joe saved me time and hassle by emailing me information on current inventory and answering questions about the cars in advance. Once we found one that met my needs, an Outback, the sale proceeded smoothly and professionally. Joe, Paul, and Rich not only answered questions, they addressed and solved concerns quickly and fully. I highly recommend them.

nathanbi

2 de nov. de 2015

An incredible experience with the sales rep, Bryan W. He was sharp, keen, and a joy to deal with. If only all car sales folk were like him...We will be back, for sure!

Ginny

17 de oct. de 2015

Jason was extremely knowledgeable and very friendly from the first time I walked in the door to yesterday when I picked up my new car

hh603

16 de oct. de 2015

Garavel Subaru has helped me through the whole process of car buying. Highly recommended for anyone who would like to purchase a car. Sale staffs are very helpful and friendly.

tweedy21

15 de oct. de 2015

We recently bought a pre-owned car from Garavel and had a very informative and easy experience. Eddy was our sales representative and was professional, patient and knowledgeable.

wendy777

14 de oct. de 2015

Our Sales Consultant, Joseph Zerbo, was an absolute pleasure to work with. Extremely well versed in the Subaru product line, he carefully listened to what we expressed we were looking for and matched us up with the perfect vehicle choice for us.He didn't try to push any other vehicle on us other than what we were considering and really helped us to make the best choice based upon the criteria we provided. He is easy going, and made our car buying experience fun. He guided us through the test runs and did a great hand off to the business office, making sure we were well taken care of throughout the entire sales process, all the way through driving off the lot. His follow up after we took the car home was flawless and most impressive.I would highly recommend this dealership and Joe Zerbo and their business manager in particular to anyone looking to purchase a car.

Car Salesperson

13 de oct. de 2015

Finding car shopping stressful and overwhelming, I found Bryan Walsh very patient and informative. He allowed me to take my time coming to purchasing my Legacy.

tony22k

5 de oct. de 2015

Bryan made the car buying experience a pleasure. He patiently answered all of my questions, and handled all aspects of the car buying experience in a friendly, efficient, and proffesional manner. He is defiently an asset for Garavel. I am happy to recommend Bryan and Garavel Subaru to all of my friends.

Joann K

29 de sep. de 2015

We went to Garavel Subuaru looking for a used vehicle and Eddy Montes was wonderful from start to finish. He showed us a variety of vehicles and knew all the features of each, even if it was not a Subaru. He was very helpful, courteous and answered all my questions promptly which made for an easy transaction. He was very accommodating and was a pleasure to deal with. I would definitely recommend this dealership and ask for Eddy! You won't be disappointed!

pat

28 de sep. de 2015

The service and attentiveness to detail was astounding, Eddy was very helpful and answered any and all questions i had for him and Jose was extremely helpful with all the financing issues and paperwork. Both of them made the experience very simple and somewhat enjoyable.

Tim362

25 de sep. de 2015

Today I came into Garavel Subaru to lease a second car through them. We had such a good experience both times. Gary was extremely helpful and efficient with the process of picking the right car for me and my family. I was in and out very quickly and got a great trade in value for my previous Subaru. I'll definitely be coming back here for my subarus as long as I am living in CT. I highly recommend Garavel! If I could give more stars I would!

mickey1997

24 de sep. de 2015

Corey was our sales man. very nice, helpful went out of his way to help us and answer any questions we had.this dealship honored USSA, which was a plus.never any pressure was also a plus.We will like to thank Corey paulding for a awesome job done througout the whole process .

Nick

24 de sep. de 2015

I was looking for a Toyota Tacoma and found one I liked on Cars.com. I called Garavel to make sure it was still in stock and then drove over 2 hours away for the truck. As I got there Eddy came out and greeted me very kindly and was super polite throughout the entire procedure. The truck was in great condition other than a few small dings and dents. They also gave me the best trade-in value for my car compared to a few other dealers. Over all I am very very happy with my purchase and the 2 hour drives were well worth it! Thank you Eddy and thank you Garavel Subaru!!!

satisfied custumer

22 de sep. de 2015

We would like to say that our experience with the Subaru dealershipwas very good. We want to thank Corey Paulding for all the timehe spent with us. He was very pleasant and knew what he wastalking about. He went above and beyond to find the Subaru thatI wanted. Also, we would like to thank all the other employeesthat helped us.

KLR

21 de sep. de 2015

I came in to take a look at the Forester as it was on my list of suv's to check out. I was blown away by the service and help I received from Jason. He was able to answer all of my questions and I never felt pressured or in a rush to make a decision. I even went a looked at other cars on my list but knew I wanted to buy from Jason! I live out of state so the transferring of tags and registration was a bit complicated but the dealership handled it all. I was so excited to drive off in my brand new car and would not have had such a fantastic experience if it was not for Jason and the staff at Garavel. I love my new car and am very happy with my purchase and the dealership! Thank you so much!

Newcar2015

21 de sep. de 2015

It was a pleasure working with Jason in purchasing my new Subaru. Jason was knowledgeable, professional, and friendly. Jason took the time to review the features of the vehicle and I appreciated his attention to detail.

Claudia Marcella

15 de sep. de 2015

Well, to start off with I am very pleased with my results. Not only am I happy, but my daughter and son are too. In the beginning I never thought I would find the perfect car and with the help of Jose Marin I finally found it. He helped me so much from the very first step that I took when I first walked into the clean office to the very end when I had the vehicle chosen. I felt very comfortable letting Jose help me out. For example, he took me through all the steps into getting a car. We flowed smoothly through the steps with no worries. He is a kind man with a big heart. I believe that without his help I would have been truly lost. I was worried until the first breathe that I took inside. In addition, I can't forget to also mention Miles Shapiro who was also there to help me.

Rich&Beej

12 de sep. de 2015

Our salesman Corey was very nice and explained everything to us. I would want to have him as my salesman if I ever need another car. He answered any of our questions we asked and had a lot of patience with us. Very enjoyable experience. I love my car and I know I can contact Corey if I have anymore questions. Thank you again for everything.

Anne123

11 de sep. de 2015

We have purchased many cars and truck through the years. Coming to this dealership to purchase our 3rd Subaru was just so quick and easy.The people at this dealership were just so nice and professional.I would recommend Garavel to anyone.

Subarubuyer

9 de sep. de 2015

Our sales rep was Joe and he was amazing. Helped us through the entire process. Everyone else along the way was also very helpful and Made our experience there a very pleasant one.

HappySubaruOwner

5 de sep. de 2015

We just picked up our new 2016 Subaru Outback Limited today and the service at Garavel Subaru was phenomenal!! Joe Z. made the experience effortless and a pleasure. He was friendly, knowledgeable and attentive. He guided us through all the steps and acquainted us to the car. Jose, the business manager, helped us through all the paperwork very efficiently and professionally. We saw our previous salesperson, Jay, who got promoted to assistant manager, and he was friendly and helpful as well. The kids were entertained with the complementary food and free wifi. We were extremely pleased with the car and drove home happy. We won't be afraid to drive on snowy roads anymore come winter. Need we mention that this is the second Subaru we've purchased within 3 months, both from Garavel? We highly recommend anyone in the Tri-state area to visit Garavel. It's definitely worth the trip.

Garavel expat

3 de sep. de 2015

Brought my 2013 impreza in. It needed a new cvt tranny, it was bad. They had to deal with an aftermarket warranty company which Garavel commented "are in the business to get out of paying repair work". After one week, warranty company oked a used tranny with 14k on it, not the $8500.00 job Garavel wanted. They "declined" to do the work and I had to pick up my car and take it to another Subaru dealership who would do the repair. How can they "decljne"? Anyways, after pickup and drop off I noticed that my passengers door had been scraped while at Garavel. That's the only place it had been. After tranny was done, two weeks later, called Garavel after having spoke to Subaru asking how to handle this problem (they said speak with them first), and the service manager said rudely tell subaru "I will do nothing for you". True story. Bought 4 out of my 5 subarus there. Owner, please read this....You lost a customer! Never again! And I did tell subaru, who is handling it. BTW, it was a 160.00 repair. Small change for my loyalty. Farewell Garavel...I'm done.....consumer beware!

JONOMAN55

31 de ago. de 2015

John, Joe, Tom and Jay were great! They were all very polite, professional and courteous. They helped me get into the car I always wanted. I am certainly looking forward to coming back in 3 years!

TnT

29 de ago. de 2015

My husband and I recently purchased a Subaru at Garavel Subaru. Thanks to our salesman, Gary Baumann, the entire experience was seamless. He was professional, courteous and took the time to understand our needs and answer all our questions. Bottom line, if you are interested in a Subaru, go see Gary.

Norvel77

27 de ago. de 2015

This was a very pleasant experience from beginning to end. I highly recommend Garavel if you arepurchasing a vehicle. Miles Shapiro deserves a special mention, it was a pleasure conducting businesswith him.

Anthony46

25 de ago. de 2015

A smooth very professional new car purchase. Both my salesperson and the business manager were first rate. One of the better new car deals I've experienced over many years.

JCdr

24 de ago. de 2015

Overall very pleasant buying experience. Corey was excellent right from the start. His initial approach in showing us everything the car offers, how everything works, and if we really liked it or not was very welcomed. His knowledge of Subaru vehicles is excellent, and his professionalism is top notch.

MylesW

21 de ago. de 2015

There is nothing you can appreciate more in searching for a car than honesty. Jason and I traded emails everyday for a week and I asked him all that I possibly could about the used Forester we wound up buying. His honest answers, not "salesman" answers, were what sealed the deal for us. By the end of the experience we trusted him. Same goes for Jose, who helped us with the closing.At the end of the day the entire experience was not stressful at all and we never felt like we were being pushed into a decision on anything. The people at Garavel were really a pleasure to work with and we look forward to working with them again!

Becca13

19 de ago. de 2015

I couldn't have wished for a better car buying experience. Jason was really knowledgable about all of the features of the car. I felt that he was very honest with me and on top of that, he was a lot of fun!

outback2011

3 de ago. de 2015

I looked extensively for a 2011 Subaru Outback Limited and I finally located this car at Garavel Subaru. Kevin O'Brien was outstanding as my salesman and provided me with the best service I have ever experienced as a used car buyer. He was thorough, attentive and responsive. Paul and Tom were both outstanding in my experience with both of them. I would definitely recommend this dealership.

Belmont

17 de jul. de 2015

Having glitches with this site so I am trying again. Joe Zerbo, our sales representative, was wonderful! He was patient, kind, and extremely helpful. He definitely gave us the best price in the entire tri-state area. He also made sure we had everything that we wanted in the model that we bought a Forester. He was very understanding when we arrived quite late due to traffic, coming up from New York City to pick up the vehicle. And then, I left my beloved sunglasses in our old car which we traded in. He searched thoroughly, found them and even offered to mail them to us! We would absolutely buy another car and work with him again .Jose Marin, also helped us secure the best financing for the vehicle. He and my husband went back-and-forth looking at many different ways to finance. And in the end he got us the best rate, even beat our credit union.

jenjen

12 de jul. de 2015

I went to Garavel Subaru to look at some cars. I met Gary when I walked in and he was very friendly. He was very patient with me and honest. He made my transaction smooth and had no hiccups. He was very knowledgable and I would definitely recommend him to others, especially if it's your first time purchasing or leasing. Garavel also had other friendly staff. I would recommend Garavel as a whole for good customer service and great communication to their clients. I'm giving this dealer 5 stars based off my experience with Gary, because I haven't had much communication with anyone else there yet. I'm sure the dealer itself is also a wonderful experience for service but I haven't had to service my car yet since I just bought it. A+!

fitzeri

11 de jul. de 2015

Gary worked hard to find me the car I wanted. Fair price. No games just a very satisfied customer. He took a lot of time with me to explain the different cars I was interested in. When my car came in he spent a lot of time making sure I was comfortable with all the features of my new outback.

nickg71485

6 de jul. de 2015

Worked with Kevin and John and they walked me through everything, I highly recommend Garavel subaru. They both explained everything excellent and I walked out the door with a car the next day. It was a great experience.

TheGreatDj

21 de jun. de 2015

Kevin O'Brien was my salesman. He had been patient with my decision, was knowledgable, and he was friendly. Kevin had done the best he could to get the price that I was aiming for. I would recommend him as a salesman to family and friends because they will enjoy the same great experience that I had encountered.

mkizz0503

16 de jun. de 2015

Jason Jarkes was my salesman.He did an exceptional job explaining the vehicle I had picked from the online inventory and also some high points of Subaru as a brand so I could become more familiar with the product. He took the time to answer all of my questions and was always gracious in demeanor. Jason's approach to the car buying experience was key. He never rushed me or made me feel like he was actually "selling" me anything.I will certainly refer all friends and family looking to purchase a vehicle to Jason in the future.

subaru1123

13 de jun. de 2015

I had one of the best experiences when buying a new car. Sales and management alike were extremely knowledgeable and friendly. I would recommend them to all friends and family

happycustomer

29 de may. de 2015

Joe W. was our salesman and he made our purchase easy and very enjoyable. He's very experienced in the field and does his job well. Joe was able to explain all the things we needed to know about the car in the most simple way. He was very welcoming and provided us with all the necessary resources to choose the right car that fit our needs. We are extremely happy with our new car and hope to continue our business in the future with Garavel.

gf1012

27 de may. de 2015

Everyone was very helpful and very knowledgeable. Joe zerbo was patient and kind when I was choosing my car. I would definitely recommend it to friends.i

Nancy

27 de may. de 2015

I love my new Subaru Outback. I can't believe the features this car has (and I looked at the small Mercedes SVU and VWs). Garavel and my salesman Joe Zerbo were amazing. The customer service was excellent. The dealership is spotless and comfortable. Joe made a point of introducing me to the customer service and parts teams. All those I'd be dealing with when I bring my car in for servicing. Joe and Garavel go out of their way to make it a truly great customer experience. People couldn't have been nicer. Joe's someone who makes you feel comfortable immediately and you know he's not your stereotypical car salesman. He's a really good guy whom I trust!

roto87

26 de may. de 2015

Dealership was professional & our salesman Corey was amazing. Had a little issue with finance terms but ultimately the manager made it right by coming very close to what was originally agreed upon (within 1/10 of a percentage) I was thoroughly impressed with our salesman Corey. Not only did he respond to my emails but he followed up with a phone call each time. I found this to be the biggest selling point because he made us feel like our purchase was important. I would recommend this dealership over many in the local area & we will send our friends for sure.

scoelho

26 de may. de 2015

We just purchased a brand new Subaru Outback and had an awesome experience at Garavel compared to other Subaru dealerships we visited. Definitely best service and price around!!!!!! Our salesperson, Trish was excellent and no lip service type of person which we really appreciated, and the Business Manager (finance person) George was very accommodating considering we had two small children there doing our paperwork for over an hour. George explained everything thoroughly and we really felt like we understood everything we were signing!!! Excellent experience!!!!

Nidia

16 de may. de 2015

I'm a customer for over ten years of Toyota until I know the service from Garavel Subaru, i called saturday and somebody in the phone say for sales sunday is better make the appointment i did not but next morning i did it. For my good fortune to the person who answered saturday was the same as that received me and was the person who sold me the car JAY PRESLEY. I can not explain in words the EXCELLENCE OF SERVICE, PROFESSIONALISM, EFFICIENCY; Jay is very friendly, He is the Best.George took all the time to explain me and worked with me in every detail and service and guarantee. Them i have problems between Tax Collector and DMV and an angel come to help me....plus Tom N. make all necessary to finish of the day with good news and New CrossTrek XV.Thank You so much for the service, the patience, human quality

Luisa

11 de may. de 2015

We visited Garavel to investigate the new Outback. Our salesperson, David, was friendly and knowledgeable. We were treated with respect and courtesy. When we completed the purchase our experience with George was equally good. Every employee we met was courteous and friendly. I commend this dealership for the way it treats the customer.

seanp

6 de may. de 2015

My experience was fantastic and it's all because of the salesperson Valentina Craig. Her professionalism, follow up, and non - care salesman mentality are the only reason I ended up purchasing a car 2 hours away from me. Her follow up skills continue to impress even after the fact.

mary2443

3 de may. de 2015

I was shopping for a Forester because my 2001 had 220,000 miles and needed more than a tune-up this go around. My husband and I reviewed Consumer Reports which confirmed a Forester again would suit me well.I test drove the 2015 model on a Sunday and fell in love again with the handling and this time the drivers seat was comfortable. (the 2001 ran like a top but the seat was not comfortable.) The next day we decided this was the time and price package that was right for me and selected the silver with black interior. Jonah, the salesman was patient and listened too our needs and requirements in both add-ons and interior detail. My husband and I are both artists and even thought his was my car my husband had suggestions like garage door opener system and side panel protection. The finanancing process went smoothly on the day I picked up the car. George, the account was thorough and speedy with all the paperwork. The dealer accomodated our price requirements and we left feeling we got a special deal and were not jerked around. I love my Forester and look forward to 10 more years, and another 2000,000 with it.

First Subaru!

28 de abr. de 2015

It's not every day that we purchase a new car. From the moment we first walked into the Garavel dealership, we had the feeling we were in just the right place. We worked with Corey Paulding, who was so patient with all of our questions. Nothing we asked of him seemed like too much trouble. He navigated us through our purchase of a Subaru Forester, our first Subaru, being so helpful in finding us just what we wanted in a new car. Corey took the time to make sure we understood everything, and followed up on all questions we had. It was obvious he knew the product well, and he exceeded our expectations in our car buying experience. We would highly recommend the Garavel dealership, and especially Corey, in purchasing a Subaru. Thank you, Corey, for being so helpful without being "pushy." We are delighted we had the good fortune to work with you!!

yankee

28 de abr. de 2015

purchased a 2011 legacy form valentina she was excellent, helpful &frendlygeorge in finance was professional and friendlydetail shop was excellent i recomend this dealer

Crosstrek Limited

28 de abr. de 2015

I have purchased many cars throughout the years, and I have to say, this is the very first time that I ENJOYED the "buying experience". I live about 2 hours away in NJ, and purchased the car at Garavel because of their lifetime power train warranty. I was really stressed out about going to a dealer so far as my previous experiences have been pretty stressful even close to home. I inquired about a car online and luckily, Trish was the person who responded to me. She was NEVER pushy, but instead extremely helpful and informative. She walked me through the entire process, and was never annoyed by any questions that I had. The day I came to pick up the car, I walked up the steps and there was a stand with a certificate with my name on it, thanking me for purchasing the car there and thanking me for my business. I was absolutely blown away!!!! Honestly, I could go on and on about my experience at this dealership, and especially with Trish. If I could give more than 5 stars I would. If you are in the market for a Subaru, see her or call her, you won't regret it!!!!! Also as an added bonus, the finance guy Jose Marin is wonderful also!!!! I cannot give even one negative comment........ I would definately reccomend giving her a call if your in the market for a Subaru. THANK YOU TRISH!!!!!!!!BTW I LOVE my new car!!!!! "Subaru Crosstrek Limited"

Peter34321

27 de abr. de 2015

I needed to buy a car before I left California for CT. I knew what I wanted and Valentina quickly provided a great lease, all done on the phone in minimum time. When I arrived to pick up the car I was pushed for time and George got all the paperwork done with me in record time.Btw....I first called another Subaru dealership, told them exactly what I wanted, gave them my phone and email details and the salesperson promised to get back with details that afternoon. The next morning I was going to call back and ask what happened, but thought no. It's a poor sign of service so I called Garavel and got Valentina, gave her the same info and she got back to me within the hour.

Subaru2013

23 de abr. de 2015

I recently purchased a used car from Miles Shapiro and had a great experience. He was knowledgeable and patient with helping me think through my decision. I would highly recommend both Miles and the Garavel team.

john

15 de abr. de 2015

I recently purchased a used 2015 Subaru Legacy from Garavel. I worked closely with Valentina and George and found them both to be friendly, professional and accomodating. They made the car buying process easy. I was impressed with their attention to detail because it showed that they cared and valued me as a customer. I would recommend this dealership to anyone looking to buy a Subaru.

Nate

15 de abr. de 2015

Friendly, easy and trustworthy are words not often associated with car buying, but Joe Zebro and David Taylor proved to be different. They are a winning team and the real deal. I received a mailer which got me into the dealership and they honored the mailer offer and followed through on all fronts. I couldn't be happier with my experience. I will be a Garavel Subaru customer for many years to come if I continue to be treated how I was for this latest lease transaction. A big thanks to Joe and David!

bbobb

12 de abr. de 2015

My wife and I ordered a new Subaru Legacy from stock on Friday, April 3 and picked it up on Monday the 6th. We dealt mainly with the salesman, Jonah Stepakoff, and George Brunner in Finance. Both were professional, pleasant and easy to deal with. Jonah was especially accommodating in ensuring that our needs were met. I've bought 16 new cars in my life, and dealing with Garavel was as satisfying as the best of these experiences.

Piermie

10 de abr. de 2015

Miles Shapiro is a very courteous, friendly, knowledgeable and ready to help employee. George Brunner is efficient and thorough in his financial expertise. A great team to deal with when buying a new Subaru

Suby_buyer

9 de abr. de 2015

They had aggressive pricing, straightforward negotiations, and not pushy. Set clear expectations and no surprises. Had to order the Outback, but got updates every week. Very courteous and helpful was icing on the cake!

Brenda

9 de abr. de 2015

Had such a nice sales man. Made everything from start to finish so nice with the purchase of my new vehicle. Picked out my vehicle and drove it off the lot in 2 days.

15_STI

7 de abr. de 2015

I was emailing around inquiring about ordering an 2015 STI Limited with dealers in NJ and most wouldn't even answer back my request's and the ones that did were over MSRP. I expanded my search and within less then an hour of sending an email, garavel subaru called me back NOT emailed me back answering all my questions and gave me an unbeatable price so I ordered through them. Valentina called me the next day to let me know the order was placed gave me the order information plus she would keep me informed weekly of any updates throughout the process. Once the car came in I drove the 2hrs from NJ to CT to pick it up and as soon as you walk through the door the level of customer care from the everyone at the entire dealership was top notch. George was extremely helpful signing/going over all the paperwork, explaining all the warranties and different options of coverage as well as all the numbers. Valentina went over the entire car for 30minutes as well as called me the next day to make sure there were no problems with the car or if I had any questions for her about the car that we didn't go over the day before. Garavel subaru was one the best new car buying experience I have ever had it was smooth and painless. Unfortunately living 2hrs away I can not use them for all the service of my vehicle, however I would recommend them in a heartbeat to anyone as well as use them in the future for a new subaru.

p3s6m6

3 de abr. de 2015

Corey in sales and George in finance were both thoughful and courteous communicators. Haven't had such an easy, enjoyable car-buying experience in ages.

luvmatoasties

29 de mar. de 2015

My old car was starting to have trouble. I took it in, got a decent offer from Garavel, sorted out a temporary loaner from them while the new car was delivered, and picked the new one up a week later. Joe was quick, helpful and friendly. Particularly worth noting that George Brunner (the sales manager) was very accommodating when it came to sorting out the final details of my lease plan. I'd been given one price on the first visit, but a different price on return. When I queried and explained the situation, he and the team were great in sorting things out for me. Really appreciated the great service and help.Good experience, thanks guys!

garavelwrx

25 de mar. de 2015

I had been searching for a black 2015 WRX LIMITED with no success for quite some time until I found one via the internet at Garavel Subaru. When I inquired about the car online it seemed as though I had received a response within seconds from Valentina Craig. She was kind enough to rearrange her busy Saturday schedule due to the fact that I was very eager to see the car and coming from NJ- (because in addition, the car also had a factory sport package included in the price, which was already very close to the numbers that I was getting from other NY/NJ dealers for the 2015 WRX without it) I met Valentina that Saturday, and I can honestly say that my experience with her and the dealership was like getting VIP treatment at an all inclusive luxury resort. I was a little short with my down payment and trade in to get my payments where I needed them to be, however they managed to make the numbers work for the both of us. They were awesome and the car was awesome so I drove it home the following Wednesday. Two weeks later and I am receiving emails , phone calls and even hand written personalized cards from Valentina insuring that my car buying experience from Garavel was nothing short of a "one of a kind, meant to be" experience. I unfortunately live too far away for them to service my car regularly but I can honestly say that I look very forward to dealing with Garavel again in the future should I have any unexpected problems, questions or purchases to in the future.

MaeWrites83

25 de mar. de 2015

Joe Z, sales consultant, was very honest, open, and patient in accommodating my needs. George, the business manager, walked me through every detail with enthusiasm. Trish was also wonderful in that she formally introduced me to Joe and established the first connection. I'm so happy!

tlinnette19

18 de mar. de 2015

MY MOM AND I WERE SEARCHING FOR A CAR AND COULD NOT FIND ONE. ONE WE WENT TO GARAVEL JAY DID EVERYTHING HE COULD TO HELP US GET THE CAR WE WANTED. EVEN THE PRICE FOR THE CAR WAS GREAT. I WOULD GO BACK AND RECOMMEND JAY AND THE DEALERSHIP TO EVERYONE

gadgetemt

17 de mar. de 2015

I purchased a 2015 Outback in December 2014 (Basically via the Internet and Via Phone) with a Delivery in February 2015. I was very specific with my requirements and to add to the complexity this was an out of state (NY to CT) purchase and involved a trade in as well.This resulted in a rather high level of apprehension on my part but the team at Garavel (Joe W, Amanda & Nik K.) were great and the whole process was made nothing short of simple.I have bought many cars through the years both luxury and basis brands. Joe W. went out of his way to simplify the entire process and explained literally everything, this was followed up by no less that 3 calls to ensure I was happy and satisfied.Thanks again gang, loving the Outback and raving about your team as well.Gary F.

peter guastella

9 de mar. de 2015

Overall we traveled to 4 different dealerships looking for a used Corolla S in White and Garavel had the cleanest car by far at a much lower price than anyone in the area. Joe W made the buying experience very easy and was never pushy. The grill needed to be fixed and he had it in the shop on a Saturday afternoon ready for us to leave the dealership.

Mike

8 de mar. de 2015

If you are looking for a dealership with people who will lie to your face- Garavel Subary is your place. All the information they told me over the phone about the 2-year-old car was not true. I spoke directly with the Sales manager to be sure that I got all the correct information before driving two hours to this place. The options they advertised through the phone were NOT what I saw after driving two hours. The dealership lied about the carfax incident reported for this car. I was told that there was a very small paint job done on the rear bumper. When I saw this car, it was very clear that it was NOT factory painted. I am sure it was a major accident and the car should be selling for much less. After I confronted the sales person about this he completely lost interest. I feel very sorry for people who will trust this dealership. You should really stay away from this place if you do not want to be taken advantage of.

marebopp

26 de feb. de 2015

As soon as we walked into the Garavel Subaru dealership we felt very comfortable and well taken care of. Our salesman Miles Shapiro, was very personable and accommodating and helped us right away in seeing and test driving the newer used Legacy we were interested in. We hadn't planned on making a purchase that very day but ended up doing so and are very pleased we did. All the staff at Subaru so far have been nothing but cordial and pleasant and we hope this is the start of becoming a loyal Subaru owner for many years to come. We would highly recommend anyone looking for a new or used car to visit this dealership and let them show you what they have to offer.

mtrucker.mr

19 de feb. de 2015

I had a 2:00 appointment with Joe Zerbo at Garavel Subaru. Prior to our appointment, Joe was in touch with me via email about what I was interested in and if I was trading in or putting money down. I had an Audi A6 that I was looking to trade. He sat with me and discussed what was available and my options. Long story short, within 2 hours Jose Marin shopped around for financing and got me a great deal on a 2008 Lexus ES350. I love this car!!! I will recommend Garavel Subaru to all of my family and friends. Thank you Joe and Jose...great job. Marvin R

Lisa K

8 de feb. de 2015

I highly recommend purchasing a car at Garavel Subaru, and specifically dealing with Joe Wiatryzk. He is extremely knowledgeable, personable, and professional. He was very patient with me when he walked me through every feature of the car. He made this a very stress-free experience. Thank you, Joe!Jose went through the financial and DMV paperwork quickly and professionally. If you are looking for a great Subaru dealership, Garavel will exceed your expectations. Ask for Joe Wiatryzk, hes simply the best!

trimborn

8 de feb. de 2015

This was my first time buying a Subaru from garavel. I did a custom factory order and worked with Jay Pressly. He was extremely helpfull and attentive , he checked in with me weekley to give me updates on my car. I picked up the new car a couple weeks ago I haven't had not had any issues with the car I'm extremely happy with my purchase. I'm very happy as a first time buyer from Garavel subaru I will be going back there from now on jay is a pleasure to work with and a true professional.

Joe R

5 de feb. de 2015

Mike Ruggiero was great in servicing my Subaru needs. He was friendly / direct and informative. I would recommend seeing him at SubauruThanks!Joe R.

wa

30 de ene. de 2015

This was my first purchase from Garavel. A good friend recently purchased a new Forester from Garavel and recommended the dealership to me after learning that I was ready to trade in my 2006 Forester for a 2015 Forester. I'm very grateful for the referral, as I found the Garavel employees to be pleasant, efficient, very knowledgeable and very helpful. Thank you especially to Joe Z, John and Chaim.WA

flanders

29 de ene. de 2015

We just purchased our second Suburu from Garavel. We bought our first Forester there 6 years ago and when we were in the market for a new car, back we went. They are friendly, have a great service department, and always have been good to us. Most important, they were able to get me the car I wanted at the best price I could find (and I got many quotes from other dealers). My salesperson, Trish, was very friendly and helpful and guided us through the process quickly and efficiently. I was able to take care of much of the negotiating and details by email or phone which saved me a great deal of time and I liked a lot. I would highly recommend going to Garavel if you are in the market for a Suburu. Ask for Trish

MarkC

24 de ene. de 2015

Mark CThis purchase was my fifth at Garavel Subaru. Each one was a pleasant experience but this one was the best. They have always been hard but fair on price. Sales and service, however, are excellent. I especially had a great sales experience with Valentina Craig who went out of her way to make this last buying experience very nice. Won't hesitate to ask for her next time I return.

RG

22 de ene. de 2015

I never heard of Garavel Subaru until I paid a compliment to person parking a new Outback next to my car. The first words that came out from that person were compliments to the Garavel's team.I live in Brooklyn, NY and I have plenty of choices of dealerships around but they are either arrogant or their staff is not knowledgeable or both. Hence, of all the choices, I chose to go to Norwalk. At Garavel I found refinement, customer attention and respect, and above all, absolutely fantastic car that fell perfectly into my budget and timeline (there was a 9 week wait because of the color and options). Joe Zebro was "the guy" who deserves the credit. Special Thanks to Chaim Torheim for efficient paperwork on the day of delivery.The word-of-mouth is still a very powerful tool and my pleasant experience at Garavel gives me a very good reason to pass it on.RG

JBGSubaru

20 de ene. de 2015

Stopped in to consider trade of my kids aging Honda for a new Impreza. I had not done adequate homework on my trade and left after a short visit. Amanda called that evening and asked what they could do to earn my business. I explained that I now had a reasonable idea of my trade value after searching the net and felt the price they had quoted was fair. I asked for residual, rate and payment and liked what I heard. I went in the next day and leased a new Impreza. Jay and Amanda could not have been more pleasant. The trade, price, residual and rate were all very fair and I got a bonus: my kids love the car.

raggy

14 de ene. de 2015

After many years I felt it was time to treat myself to a new car. I did my homework and finally narrowed the search to a 2015 Subaru Outback. My wife and I had a scheduled appointment on a Sunday morning to meet with salesman Joe Zerbo. From the very minute that Joe introduced himself, my wife and I felt at ease and we're ready to test drive the vehicle mentioned. Joe took the time to explain all of the Outback's features and answered every question that was thrown his way to our satisfaction. If you are looking to lease or purchase a vehicle from this dealership, I recommend that you ask for Joe Zerbo. Joe is both knowledgeable and professional which will make your purchase of a new vehicle hassle free. He even took the time to introduce me to the staff at Garavel and gave me a tour of the premises. Thank you Joe Zerbo and the staff at Garavel Subaru.Greg Merigliano

docrjm

14 de ene. de 2015

I wanted to express how pleased I was to purchase my 2015 Subaru Outback form Garavel Subaru. I am the type of person that does an extreme amount of research before purchasing anything, so purchasing my Subaru was no different. My salesperson is Travis Senick. He was a pleasure to work with and receptive in meeting my needs. Travis gave me a tour of the dealership, including the service area. When I picked up the car, I met with Chaim Tornheim , the business manager, and he was very patient and a pleasure to deal with. The vehicle was exactly as I ordered, from the price, to the options and color. When I picked it up the car it was sparkling and Travis went over every option. My girlfriend was with me when I picked up the car and she expressed to me how comfortable she felt while she was there. What a great dealership!!!

professorcheng

12 de ene. de 2015

My wife and I had never bought a car together before, even though we've been married for ten years. We knew we wanted a Subaru Outback, but there are four Subaru dealerships in our area. We spoke to all of them, and Garavel was by far the most responsive, friendly, professional, and attentive. To be honest, a few of the others seemed almost dismissive, as if it didn't matter if we bought the car, because someone would end up buying the limited inventory anyway. Maybe they are right, but Joseph Zerbo made us feel valued and wanted. Joe worked with us on options (buy v. lease, packages, monthly payments, etc.), and then Tom walked us through the numbers. He was also very professional and clear so we had no questions. Joe stayed in close contact once we had signed on the dotted line to make sure we knew when to expect delivery of the vehicle. When it arrived, to meet our work schedule, Joe and a colleague drove it to our house. I just brought the car in for the first oil change, and Joe was there to take care of us again. He paid out of pocket, himself, for the front license plate bracket that didn't come with the car when we got it, because it's the law to have a front plate in NY, and Joe didn't think we should absorb that cost. I would recommend to anyone to work with Joe and Garavel Subaru.

Tessie

3 de ene. de 2015

Worked with Joe Zerbo in purchasing my new 2015 Outback. He was professional and explained the car fully to me. I am very pleased with my experience at Garavel and Joe.

manny_215

2 de ene. de 2015

I have worked with Valentina, Tom and garavel before. Hands down best experience still. Attention to detail is phenomenal, care for the customer is PERFECT ! Purchased a 2015 WRX in May, Returned in December to purchase a Forrester for my wife, answered every silly question we had, both Tom and Valentina provided great "family" service. Thanks !

connieroberts3

30 de dic. de 2014

I came with my brother to pick up his extra key for his Subaru and while he was waiting, I looked at the used Subarus. One white one caught my eye. It was exactly what I wanted and I had him look at it. The next day we went back and Travis was our salesperson. He was extremely courteous and knowledgeable about the car and got us all information we requested. I was very impressed by his thoroughness and patience while we waited for all the paperwork to be completed. It was more complex because the car was bought in CT, and I live in NJ.Overall, it was the most pleasant experience I have ever had buying a used car.Connie Roberts

joan

28 de dic. de 2014

Joe Zerbo was polite and patient, he was very thorough in explaining everything about the car, he stressed that I could call him with questions anytime.Joe went above and beyond to accommodate my list of needs.He is wonderful and very friendly salesman, he made my experience a great one.Thank you Joe, I'm very happy with my purchase.

Westporter

22 de dic. de 2014

We set up an appointment with Valentina via email. Friends had recommended her after their positive experience at Garavel. We knew we wanted a used Outback, and were working with a limited amount of time and a limited budget. She patiently explained the differences in their available stock, listening to the things we would like to have (heated seats) and not selling us on things we weren't interested in (sun roof). Overall a friendly and hassle-free experience thanks to Valentina.

Andrew Bohjalian

16 de dic. de 2014

I bought a used Subaru for my son in the spring and had such a good experience that I went back in the fall for a new one for myself.

superbanker

11 de dic. de 2014

I had a terrible experience at this dealership for which the one star minimum is too high. Valentina Craig and managers David Taylor and Nik Kanazirev quoted me an attractive price on a car but then told me they would have to raise it when I tried to make a deposit on it four business hours later. Their dishonest tactics also included refusing to detail in writing the fees on the lease agreement prior to my putting down a deposit, handing me a brochure for their costly extended warranty brochure when I asked for a written description of their free lifetime warranty, telling me that leased cars that are subsequently purchased qualify for the dealerships lifetime warranty and then retracting the statement when I asked to see it in the warranty description, lying about whether I could trade in my existing vehicle for its equity, and trying to trick us into test driving a higher trim than the one we had agreed to test drive. When I complained about this dishonesty to owner Paul Garavel he refused to rectify the matter. These tactics were likely violations of the CT Unfair Trade Practices Act and Section 5 of the Federal Trade Commission Act, and help explain why they received the worst rating (an F) from the Better Business Bureau. Therefore, do yourself a favor and stay away from these cheats. If you do shop there, have a lawyer lined up to sue them after they defraud you, or at least file complaints against them with the CT Attorney General, Federal Trade Commission, Subaru of America, CT DMV Consumer Complaint Center, etc. If you transacted with them and believe you had a good experience, you may want to re-examine your sale/lease documents.

Nahum Guerra

4 de dic. de 2014

Worse buying experience. I had bought five vehicles from this dealership before. But this time the sales manager went out of his way treating me like I didn't know what I wanted. He refuse to give me a new quote on a vehicle just because I change the trim level that I wanted to look at.

Edsantayana

11 de nov. de 2014

Both Jay Presley & Amanda Gerpe were very helpful in making us choose to buy from Garavel and to choose the car we finally bought. Jay was not restrictive during the road test, which is very important. Amanda helped by conveying the corporate cash deal that Garavel was offering to first few customers - this made me go to Garavel instead of Stamford where i bought my Tribeca many years ago.

juneng

3 de nov. de 2014

I purchased my Legacy through Miles Shapiro at Garavel Subaru. The whole process was smooth, easy and quick. Miles understood my need and expectation, there were no pressure or haggling and he delivered the car exactly the way I wanted it.

belmondo

1 de nov. de 2014

When I decided to go buy a corporate car at Subaru, I had no idea what to expect. I have to say, I had a fantastic surprise and excellent buying experience! From when I entered the very clean, modern, and young-feeling show room, to the very friendly greeting by our sales person, Trish Young. Everything was not Only very professional, but also very effective: presentation of the different car models, Q & A, come to the point! Our decision was easily made, and the deal got closed quickly. We felt home right away, and Trish made it happen.We (my business partner and I) were later on introduced to Mr. Marin to discuss finance, and we had an equally smooth experience there.To our total surprise again, the delivery date came much faster than we thought, and we had a very good delivery experience. Trish knows her product in and out, and we were sent on the road with the feeling that we knew it all. A nice detail was the VIP-kind of delivery. Car presented almost on a plateau which was a nice touch. Also the fact that Trish introduced us to the other important people in Service and the front desk. Thank you! I am sure it will come handy later on.Overall, my business partner and I had an excellent experience, and I would recommend Garavel Subaru and our nice Sales Person, Trish Young, anytime to anyone looking for a Subaru car.Thank You Trish.Georg & HeidiBel Mondo

francoachirinos

1 de nov. de 2014

Very happy with the overall experience at Garavel Subaru. I would recommend it to everyone. And the best part is the life warranty for my car.

Jim Boccuzzi

27 de oct. de 2014

This was the smoothest and most haggle free car buying experience I have been involved with. My salesperson Trish Young was top notch and very knowledgeable with the Subaru product. Trish kept me informed throughout the whole buying experience and she came in on her day off to go through the delivery of the car with me. I ordered my 2015 Subaru Legacy from the factory which typically takes 8-10 weeks. I was periodically notified of updates as to when it would ship and arrive at the dealer. Garavel Subaru should definitely be considered whenever someone is in the market for a new Subaru. A++

dkeane17

25 de oct. de 2014

Our experience with Miles at Garavel was fantastic. We had a very specific need and some pretty tight requirements in terms of affordability. Miles was able to get us the car we wanted at a great price. The entire process was seamless and stress free.

Kalajoffa

23 de oct. de 2014

Miles Shapiro, man of many talents, now best known for turning a disgruntled Subaru customer into a Subaru customer for life! He is terrific, great to work with and knows how to listen to customer's needs. I LOVE my Impreza! Many thanks Miles.

TWHCrsTrk

22 de oct. de 2014

Working with Miles Shapiro was "like a breath of fresh air", he was no nonsense and was able to beat the rates of other dealerships in the area. He was also able to explain everything up-front and was truly no hassle, I got the car I wanted at the price I wanted.

Mheminway

21 de oct. de 2014

Valentina did a great job helping me get my 'dream outback'. She was patient with me and worked with me to decide the new car of my choice, then was competitive with the other quotes that I received from other dealers. (Stamford & Dan Perkins Milford) We worked together to develop a plan that I could live with.She kept me up to date on where the car was and let me know as soon as it arrived. Appreciated her picking me up at the train station to get the new Outback the day it was ready.She was great introducing me to all the features of the car as well, as there is so much to learn on the new car, versus my old one.I would highly recommend Valentina to anyone looking for a Subaru.

Anne Ziff

20 de oct. de 2014

Miles Shapiro is an extraordinary automobile salesman. He is thoroughly familiar with Subarus, totally listened and understood my needs, was able to put me in exactly the right Subaru for me (2015 Legacy), and was patient and helpful every step of the way. I wholeheartedly recommend Miles Shapiro at Garavel Subaru!

Highwingpilot

20 de oct. de 2014

Garavel Subaru was recommended to me by quite a few people. Joe W and Miles Shapiro were both a pleasure to work with. We worked with Joe W to select the vehicle and work out the deal. He was great. No pressure. Knowledgeable. And easy to work with. When went to pick up the car, Joe W was with another customer, so Miles Shapiro stepped in to help walk us through the owners manual and thoroughly explained all the features of the car. He, like Joe W, really knows his stuff. And Jose got us through the financial paperwork quickly and professionally. Garavel clearly cares a great deal about their reputation. These guys worked as a team to make sure we had a great car buying experience.

JohnnySubaru

20 de oct. de 2014

Remember Charlie the Tuna from the 60s TV commercial who was told "We don't want tunas with good taste"? Well, we DO want car sales reps with good taste, good manners and concern for their customers. Miles Shapiro is such a sales person. He was terrific -- honest, straightforward, and very accommodating. He even arranged for me to be picked up at my home on the day I was to get my new XV Crosstrek, as I had no one to drive me to the dealership. And he's a Renaissance Man, a talented artist to boot. I wholeheartedly recommend Miles and would tell my friends to call him for a Subaru.

sproctor104

20 de oct. de 2014

My wife and I combed the state of CT to find a Subaru dealer that really cares about it's customers. Garavel Subaru gets it! We ended up not only buying the car of our dreams, a 2015 Legacy, but also built a relationship with the gentleman that sold us the car, Miles Shapiro. We told Miles we were in a tough spot now having this car right away because of the popularity of Subarus. Miles made it easy for us. He offered to give us a loaner vehicle while we waited for our new car to come in. Dave, the sales manager supported Miles in this special circumstance and the rest is history. I not only recommend Miles as one of the best sales guys in the business, but also Garavel Subaru. They are a great place to buy or lease a car. Thanks guys!

Edward Spurgeon

9 de oct. de 2014

Joe W helped us lease a Subaru Cross Trek. Very knowledgeable and honest with us. Excellent car and value. Eased us through a difficult process.

katharinek

1 de oct. de 2014

My family recently bought a certified pre-owned 2011 Forester and had a smooth, worry-free experience. Valentina helped us through every step of the process and has been helpful, honest, and attentive throughout. Jose was also a big help in explaining warranty and financing options. We also had a great experience with Rich in the service department, who helped us with a repair on our 2005 Forester. All in all, we would highly recommend Garavel for both sales and service.

amolgano

25 de sep. de 2014

I had the best experience dealing with our sales associate. She was well educated on the car and took her time explaining everything to us. Extremely pleased with the service we received.......top notch!

genehy

18 de sep. de 2014

I emailed Amanda with a price I was offered for a 2015 STi. She easily beat that price within minutes. She was curteous yet straight to the point. Even with my situation of possibly moving to a new job and being a bit hesitant, she was patient and understanding. She is by far the best person I have ever dealt with at a dealership. I cannot wait to get my car in 8 weeks. I recommend everyone in the East Coast to email Amanda so that she can not only give you the best price, but can do so with the respect and courtesy all car buyers deserve. Thank you so much Amanda. You are the best!

jfaber

18 de sep. de 2014

I traded in my 2012 Toyota Camry Hybrid 4 year lease with a 2015 Subaru Outback 3 year leaseand everything went seamlessly with Joe Wiatrzyk.I'm very happy driving a 2015 Outback.The customer service was great at Garavel Subaru.

7subaru

16 de sep. de 2014

My fiance and I just moved back to the United States from living in the Caribbean, and we literally had no car when we called Garavel Subaru. We were greeted by Amanda Gerpe, who absolutely handled us with care, professionalism, and had outstanding communication with us throughout. We ultimately chose a 2015 Subaru Outback Premium as our new car, agreed on an outstanding price, and we even threw in every option we both wanted, all via email and phone. After all the decisions were made, Amanda handed us off to Joe Wiatrzyk, who set an appointment date for the transfer, and he was likewise highly professional, extremely personable, and had expert knowledge of our new car. Joe spent more than the time necessary to go over each feature and option prior to our departure. I now am familiar with each new feature of my Subaru thanks to Joe; how many of you folks are able to brag about that??!!Bottom line: This is my 8th Subaru Wagon that I have purchased since 1985. I have driven close to 750,000 miles in 29 years, and I have only had to invest less than $2,200.00 TOTAL, on unscheduled maintenance repairs! Subaru speaks for itself, Period. Our entire experience from the initial contact with Amanda, to the signing of the final documents with Jose, to the final wave by Joe as we drove away with high smiles on our faces and Subaru love pouring from our hearts, was beyond my most pleasant dreams. Yes, Amanda and Joe seriously DESERVE a raise, a promotion, and a paid vacation. With these two on your team, you are rock solid and I am very proud to call myself a Happy Garavel Subaru Customer.Todd Albert & Kat Elton

awisecpa

16 de sep. de 2014

I recently purchased a CPO Outback and Chaim helped to make the total experience smooth and easy. They had the car ready for me to test drive and after a few questions and answers, I bought the car. Upon picking it up, the car was ready upfront and paperwork was quick and easy too. Overall, this was an excellent experience and I'd definitely recommend others to Garavel and Chaim!Andrew W.

nick91681

16 de sep. de 2014

Friendly Sales people that really know their products. After visiting several dealerships over the past few weeks in the CT area I noticed Garavel had the most knowledgeable employees by far. After months of searching for the right car for me, I was able to find it an get a great deal in a quick transaction just when I needed it.

diane.reichert.923

14 de sep. de 2014

I was very satisfied with how Valentina kept me informed every step of the way on delivery of my 2015 Legacy! I look forward to long term ownership. Thanks!

nicki9928

14 de sep. de 2014

Fantastic service from purchasing the car with Joe Zerbo to long term appointment scheduling, this dealership does a fantastic job. Their service department is great and flexible. They are willing to go the distance to satisfy the customer and make sure that its done in a reasonable amount of time! Great place, friendly wonderful people.

sfr

14 de sep. de 2014

I purchased a new Subaru Forester earlier in the year at Garavel Subaru through Je Zerbo at which time we were impressed with Joe's professionalism. In the first week of September 2014, we had our first (3000 mile) service at Garavel in Norwalk- service overall was very good and Joe helped to ensure everything went smoothly

ritabburke

12 de sep. de 2014

I recently leased a Subaru and did so because of the outstanding service and attention to detail from our salesperson, Joe Zerbo. He helped me decide between models, finding the right one for us, listened, knew his stuff and couldn't have been more helpful in the process. if you are thinking about a Subaru go see Joe. He is terrific at what he does.

Herman Kleinbaum

11 de sep. de 2014

One of the best dealerships around. Had a wonderful buying experience for my 2015 wrx. Great price no haggling treated like I was getting a new car from a family member. Brought over 30 cars in my life best car buying experience. Drove over one hour from westchester n.y. Where my dealer there could not get my car after 4 months gravel got the car I wanted in 3 weeks. Nik the internet sales manager was wonderful would go back for my next Subaru for sure they are the best.

LEGO9V

10 de sep. de 2014

This was my first experience purchasing a Subaru. I typically buy a new car every two to three years.Trish Young was very responsive to my needs and helped me in selecting the vehicle I needed. Although it was an awkward time as the 2015 Outback's were just starting to arrive and having to wait for the model / options I wanted was necessary, Trish and crew were able to get me the car I wanted in a timely manner. On delivery day, the car was spotless and Trish went over the multitude of features and even offered to set up the bluetooth and GPS. I would not hesitate to recommend both Trish Young and Garavel Subaru to anyone that asked.

satp1020

9 de sep. de 2014

This was my first experience buying or leasing a vehicle so I was a little nervous. Joe W was easy to work with and very helpful. When I told him I was debating between the Legacy and another car he even matched the price I got from the other dealership. The whole process was pretty simple and Garavel seemed like a very efficient dealership.

ritta

6 de sep. de 2014

I bought because of Valentina's and Subaru's integrity. The Impreza is the most reasonable and stylish AWD available. Subaru really designed a car for those of us who live in an extreme climate. I love how it engages the road. Valentina has been very professional and helpful in getting me acclimated to my new car. She suggested this car to me after evaluating my needs. I was just looking when I walked in. When she started talking to me I realized I had found a salesperson who understood matching the client with the correct product.

KamalaKiem

4 de sep. de 2014

This was an exceptional experience. Travis was patient and responsive via email. I arrived at the dealer and was greeted by Miles- who was superb, calm, and supportive. There was absolutely no pressure and no rush. I would be happy to continue buying cars from Miles and Travis and at this dealership. In addition, I got a great deal on the car- below invoice!

ptwmsmom

31 de ago. de 2014

Miles and Jose had my lease renewal squared away in less time than expected. The hardest part was picking a color for my 2014 Outback!

lafoschi

26 de ago. de 2014

Joe went out of his way to make the purchase very convenient for us. He came to our house to sign paperwork when my dad wasn't able to make it to the dealership. He was very polite and patient with all questions. Joe was also very thorough in explaining everything about the car and made sure that we understood all the specifics and stressed if we had any questions that we could call him at anytime. Overall, he was an all around wonderful salesman and very friendly guy.

Whlandesberg

20 de ago. de 2014

After describing the outstanding sales and service experience we had at this dealership, I referred a friend who was looking for a Subaru. Chaim greeted us warmly, thanked me for the referral, and promised the best price and service. And he delivered. Another excellent experience at Garavel.

fpdimaria

17 de ago. de 2014

When I visited Garavel Subaru, I didn't really know what to expect. I hadn't purchased a new or used vehicle in over 20 years. But then I met Valentina, and everything just fell into place. She answered all my questions concerning the Forester I selected and arranged for a purchase price I could live with. No pressure. And she continuously followed-up, even after the sale was finalized. It's evident that customer satisfaction is her first priority. I appreciate all her efforts. I'm very happy with the Forester I purchased - even my wife loves it. Valentina is a true professional. It was a pleasure working with her.

dayrshields

17 de ago. de 2014

I have owned Outbacks for many years, but when it came time to retire my 2002, I ended up buying a 2014 Forester. Miles Shapiro was just the kind of salesman I appreciate: very informative, patient and not at all "pushy" - that's what really sold me, although I might have gotten a slightly better offer from another dealership. Miles made the buying experience a pleasure - and definitely got me in the perfect car for my needs!

marioportocarrero1

16 de ago. de 2014

I already knew that I wanted a Subaru WRX when I visited the dealership but I was kind of confused with so many buttons on the dashboard, so Valentina was very patient and kind explaining everything and she even pair my phone with my new car's Bluetooth system.....she is GREAT!!!

RitaZ

15 de ago. de 2014

I came in to Subaru to purchase an Impreza with my son. I was very nervous and Valentina helped me with everything! She found a car I wanted and that I could take home the next day. I am very happy with my car and Valentina was wonderful!

sandras87

15 de ago. de 2014

It was a great pleasure working with Valentina at Garvel and she made my car buying experience very exciting and delightful. It was such a great feeling getting into my brand new car and I have her to thank for it!!

Jdall

15 de ago. de 2014

Garavel Subaru made buying a new car an enjoyable experience. I knew what I wanted and the staff there - Valentina and Joe knew their stuff. They took the time to answer all my questions and made my experience a great one. I would not hesitate to buy another car from them. If you are looking for a great subaru dealership, Garavel will exceed your expectations.

pfraser

15 de ago. de 2014

I first inquired on line and dealt with Travis.he helped me find the car that suited me best for my needs . When I came into the dealership Travis introuduced to Miles, he was extremely helpful and got me a terrific deal on my new Forester! They were extremely helpful and courteous I have already recommended them to friends and family.

Brov

15 de ago. de 2014

This was our first car we purchased from Garavel Subaru. The Garavel experience was awesome. The attention we received from our salesperson, Valentina, and Omar in the finance department, was beyond what we expected. They listened to what we wanted and made recommendations based on what was in our best interest, not what they wanted to sell or items we didn't need. We can not say enough about what a positive experience we had, so much so that we have referred several people to the dealership and look forward to purchasing our second vehicle there. We also had a trade-in where top dollar was given saving us from the hassle of selling privately. Thank you Valentina!! Thank you Garavel!!

Trond2014

14 de ago. de 2014

Clearly very knowledgable about the car and extremely helpful throughout the entire process. I would definetly go back to her for my next car. Amazing.

happy2b

14 de ago. de 2014

Did not follow through with promises! Would not recommend. Get everything in writing.The vehicle is ok,but promises were made and not kept.It is very disappointing. :(

rhitter

14 de ago. de 2014

Buying a car from Valentina was an enjoyable experience. She has an exuberant personality and wants to do anything to help the customer make their buying decision. She explains things thoroughly. Her followup in the days and weeks after the sale is admirable. I would certainly recommend her to anyone looking to purchase a car..

PRCov

13 de ago. de 2014

Valentina was the only person to acknowledge us and say hello as we walked through the door. She lucked out because we already did our homework and were ready to buy. She got the price we were looking for and gave us the car that we desired. We had to wait for our car to come from Japan, but she made the wait go by fast by giving us updates all the time !I would recommend seeing Valentina to buy your next car. She is knowledgeable about the brand and a great salesperson to work with.

Mikem515

13 de ago. de 2014

Valentina Craig made buying a car a pleasurable experience. I can't say enough good things about her. Please do yourself a favor and ask for Valentina at Garavel.

Jgrossman01

13 de ago. de 2014

Had a great time purchasing my new impreza because of the help of my salesman Miles Shapiro! He was very nice and easy to work with. Plus I feel I got a great deal! Go to Garavel and ask for Miles!

cel0125

13 de ago. de 2014

Travis was knowledgable and professional. He responded promptly to each of my inquiries concerning an SUV I saw on line and inquired about. I ultimately purchased the vehicle I saw online. I was very satisfied with both Travis and the other members of Garavel Subaru. I would recommend Travis and the folks at Garavel to anyone looking to buy new or used.

AmberYanez

13 de ago. de 2014

I went to Garavel in hopes to find a new Forester, I dealt with Valentina when I got there. She helped me to find the best model for the best price. She was very helpful, down to earth, professional. She helped me every step of the way to understand everything I was in for, introduced me to everyone I would ever need to know, and still checks up on me a month later to make sure that my vehicle is the right one for me. I can't stress enough how wonderful she is, and the friendliness of the entire staff. I highly recommend this dealership to anyone who's ready for a new car.

Jsmp914

12 de ago. de 2014

This was my first Subaru and first time dealing with Garavel. Valentina was extremely professional, straightforward, friendly and responsive. Her follow up after the sale has been nothing short of amazing. I would recommend anyone looking for a Subaru to Valentina. I will certainly contact Valentina if I am in the market for another Subaru.

Captain23

12 de ago. de 2014

Travis was great to work with, promptly responded to me. He walked me through the whole process and was able to answer any questions I had. I wouldn't think twice about working with Garavel Subaru again!!

rjgall

12 de ago. de 2014

Bought 2015 Forester at Garavel in June. This is the 3rd Subaru I have bought from this dealership and have always found them to be accommodating and offer good pricing. Received good value on trade-in of 2009 Forester. Salesperson Valentina was very helpful before and after the sale,

Cpoltrack

12 de ago. de 2014

For easy no hassle car shopping...contact Travis online! You will never have to leave the comfort of your home to get a great deal and even greater customer service!After haggling over with a different dealer for a fair priced car, i gave up and contacted Garavel Subaru via email. I was impressed with the courtesy and no haggle price offer. In addition, when i came to test drive my car and pick it up Gary could not have been more accommodating! I have already recommeded this dealership to my friends and family! I know my next car purchase whether used or new will be at Garavel!

Rhag

11 de ago. de 2014

I was looking for a Subaru and found one at Garavel. I met Chaim he was very knowledgeable and easy going, no pressure at all. I would definitely recommend Chaim and the dealership.

ggbarrett17

11 de ago. de 2014

I was looking to trade in my 2007 Subaru Forester and went to Garavel to just look around. Luckily, I was assigned Valentina as my sales associate. She listed to all my needs and wants and was able to find the perfect Subaru Forester for me ta great price. In just a few days I was able to pick up my brand new Turbo Forester. Whenever anyone asks me where I got my car, I tell them about Garavel and how wonderful Valentina is.

gregzez

11 de ago. de 2014

We recently purchased an Outback from Valentina at Garavel. She was very helpful in the process and the whole dealership experience went very well. I would definitely recommend her!

ArnolV

11 de ago. de 2014

This is a great place to buy and the help was fantastic. I'm almost 3 hours away from this dealership, its my first car out the dealership as well. Chaim made sure I was taken care of and made sure the car was clean and ready when i got there. I will definitely come back for my 2nd car in a couple years.

Chase Dunlap

11 de ago. de 2014

Upon having our first child my wife and I decided we needed a safer and more reliable car. After doing some online research we decided on a Subaru for the obvious reasons. When we arrived at Garavel Subaru we were greeted by Valentina, She was the opposite of every car salesman we had previously encountered. She was thoughtful, considerate and listened to our needs. She took the time to go over cars, options etc. until we were comfortable. In the end she got us the car of our dreams with out any pressure. Valentina made our car buying experience enjoyable.

ash81905

11 de ago. de 2014

I drove an hour and a half for this dealership after researching the best price and deal for the 2015 WRX that I wanted. I was pleasantly surprised with the swift purchase and friendless of everyone. I am so glad I took to the time to go to Garavel instead of the Subaru dealerships right around the corner from me. I feel so happy and content knowing that I am being cared for even after my purchase is done; keeping in touch afterwords is the most reassuring feeling.

kstudeny

11 de ago. de 2014

In July I went in with my Forester for a routine oil change. I had a lease and inquired how close I was to accumulating over mileage before my lease was up. Reception directed to me to Valentia Craig in Sales. She looked up my information and informed me that I would need to trade soon. We briefly talked about my options and I decided to transfer to the 2015 Outback. That day I was in a time crunch and was only available for a short period of time to complete the transaction. Valentina was able to trade me out in less than 2hrs with no errors!!! She took care of everything and met my terms and condition. She put me in the car i wanted at the payment I could afford. Being a new model and only the 2nd they had on the lot, not all were trained with the new features yet. She took the time to trouble shoot, call Subaru directly and have a 45min phone conversation to answer my questions. Service was great and helped too. Jose in finance took care of my buy out quickly and correctly.All involved get a 5star rating with great appreciation to Valentina. I was so impressed that I had to get her a gift!

curbania

11 de ago. de 2014

Travis and Joe W. did an outstanding job in helping us select and buy our new, 2014, Subaru.. They were respectful of our time and helped us both long distance (while we were out of town) as well as face-face..

morsinirosen

11 de ago. de 2014

Last February 2014 Garavel Subaru sales consultant Miles Shapiro called our home. He must have been data mining because he noted our 2011 leased Forester was adding up the mileage. I shared that I use the car as part of my job as Director of Philanthropy at The Nature Conservancy; my Forester -- at the time my third Subaru -- never let me down in my many travels. I loved that 2011 Forester.Even so within a week I drove out with a new 2014 Forester. A week earlier I had no intention or even thought to trade in the car.Miles is an untraditional sales consultant, and I mean that in a very good way. He is also an exhibiting artist and brought a special dimension to the car sales experience that made it quite enjoyable. We did not take the car he suggested (even though he worked out a really good deal) because we preferred another. Despite the extra work, he went the extra mile to make everything work by the end of the month. In the weeks that followed he checked in regularly to ensure our satisfaction.So we are on our fourth Subaru in our 33-year marriage. We'll be on our fifth, I am sure, and we will definitely call Miles and Garavel. Marie Orsini Rosen and Phil Rosen28 Elmbrook DriveStamford CT 06906T 203.359.8314C 203.249.3261E morsinirosenatgmail.com

Charles Moseley

10 de ago. de 2014

When Subaru announced their new WRX STi at the beginning of this year, I ordered one immediately. My local dealer, Garavel Subaru, handled the paperwork perfectly, and Miles Shapiro became my shepherd through the process. As I had ordered a very specific car (the Launch Edition), I knew it would be a bit of a wait. Miles called me once a week to keep me updated on the status of my car - even calling me to tell me it had arrived at a port in Rhode Island a few days before I could pick it up. The delivery/hand-off to me was terrific - fast, efficient and upbeat. Miles understood that I had done my research, and as an owner of an '04 STi he knew I didn't need or want any long-winded explanation of how things worked. It was the best buying experience I've had in quite a while!

Catmouser

10 de ago. de 2014

I had purchased my second Subaru back in 2012 and did not feel comfortable at all.... 2014 arrives and I ended up by picking up a new Impreza 2014. This time, I worked with Valentina and what a difference ! Very professional and Valentina understands her business through and through. She actually cares about her customers. !! Imagine that..! She made it so much easier with the transaction of the paper work besides the back office to accounting which has changed 100% for the better... Everybody has been extremely helpful...!! I will continue mentioning my great experience at Garavel dealership !!

sofaman

10 de ago. de 2014

After years of used car ownership, I decided a new Subaru CrossTrek was the right car for me. Garavel was not my first area Subaru dealership visit, but let's just say there's a reason it was my last. These cars are very popular right now, so there's no such thing as a leisurely visit on a Saturday afternoon. Having said that Miles Shapiro brought calm and sanity to the process and made the whole thing happen without drama. Oh yes, he also delivered an extremely competitive number to the deal.

gene796

10 de ago. de 2014

I was driving by Garavel Subaru with no intention of buying a car that day. I stopped to look at the new Forrester. I met Miles Shapiro and we got talking. We talked about most everything and I began asking questions about the Forrester. I was satisfied with Miles's presentation and simply decided to go forward with the purchase. A few days later we closed on the car and I am very satisfied. Frankly, Miles sold me the car. I was somewhat serious in my consideration of the Forrester but had not made up my mind. He is a very good salesman.

chooch4448

9 de ago. de 2014

We purchased a 2014 Outback from Miles. He was thoroughly professional during the entire process and advised us on which options would be best to include with the vehicle- and which options he thought would not be as beneficial.My wife and I are really delighted with our Outback and never felt any sales pressure to buy something. In candor, I have had some dreadful experiences in past years when purchasing automobiles at other dealerships. Miles Shapiro made buying our Outback enjoyable and I would purchase another auto from him at any time. He adds a lot to Garavel Subaru, a dealership which offers excellent service and one I view as a first class operation.Bob S.

manny_215

9 de ago. de 2014

Recently Purchased a 2015 WRX from Garavel. One of the best decisions I've made. Valentina was very knowledgeable, detail oriented. Worked for the Best Deal,Excellent service, & Trustworthy!

johnjcata

8 de ago. de 2014

Hi,I would recomend Garavel Subaru to anybody. Very professional way to treat customers. I did not feel any pressure to pick up the car I wanted which helps a lot to shop around and make the best decisionThank you,

cheth74

8 de ago. de 2014

I recently leased a 2014 Forester through Miles Shapiro. Miles was so helpful in every way through the financial and technical aspects of this transaction. He also followed up when I needed education in the relatively complicated ( I thought) issues concerning options and accessories (beeps,etc).I think that Garavel Subaru is fortunate to have an excellent representative such as Miles. SincerelySally Harlow

Doltman1

8 de ago. de 2014

We shopped really hard for the best deal, and Miles Shapiro came through with the best price and service - we highly recommend both Miles and Garavel Subaru. Travis Senick was also excellent in getting us to visit the dealership.

randyp1

7 de ago. de 2014

We have now purchased two Subarus from Miles, the most recent one just a few months ago. Not only is Miles extremely knowledgeable but he takes the time to really understand what the customer is looking for, and most importantly what the customer really needs. He provides information, asks questions, imparts knowledge, makes suggestions...and does NOT pressure the customer for a sale. This approach builds confidence and trust which makes the decision to buy the Subaru very easy! In addition, he takes the time to review the paperwork so that we know exactly what we are signing and why. Overall, Miles has made the Garavel Subaru buying experience the best in my 40+ years of buying cars....Randy P

horowitz82

7 de ago. de 2014

Miles Shapiro was incredibly helpful and easy to work with. I told him what I needed in a car, and my price range, and he delivered exactly what I wanted. I would highly recommend working with him. Don Gasparino helped me out last time I was in there for a service issue, and was very friendly and accomodating.

CPLR

7 de ago. de 2014

Miles Shapiro found the best deal for us to get into a new Subaru. Tom Nerreau handled the paperwork. Between the two of them, we got out of our lease and into a new purchase agreement within days.

Cynthia Feher

6 de ago. de 2014

We have purchased 2 cars from Miles. Miles is very easy to work with and a nice guy. I highly recommend him and his dealership.

fcorrente

6 de ago. de 2014

Valentina, our Sales Rep, was great to deal with and made my experience leasing a new car very pleasant. I would highly recommend this dealership!

cparis992

6 de ago. de 2014

I was able to walk in and speak to Joe W. immediately. He answered all of my questions. I told him my situation, my needs, and my wants and he explained what would work best for me. He also took the time to help with my insurance and registration questions (I moved to a different state). Joe answered my emails promptly and followed-up by telephone the next day, making himself available to me. I really enjoyed my experience and I am extremely happy with my Subaru! After everything was said and done, I was contacted about a price reduction for my monthly lease payments, which was pretty great. Jose was thorough and friendly.

csgmailcom

6 de ago. de 2014

Travis was fantastic to work with and I would highly recommend him to anyone looking for a new/used car. In fact everyone I dealt with at Garavel was very cordial.

Ericdivito

6 de ago. de 2014

These guys are amazing. They drove my new subaru to my house and took my old car away. Extremely helpful and courteous without any pressure. Simply the best!

CTT

6 de ago. de 2014

Bought a car in July from This great dealership. The salesman Miles, was Professional and answered every Question put to him. He made it painless!!. It was real pleasure and I plan on buying my next car there. Chris Tiefenthaler.

lilamil

6 de ago. de 2014

Wasn't easy to find a white Impreza with a manual transmission, but they kept trying and finally brought one down from Vermont. Showed me what I needed to know, even found and faxed me documents for my tax assessor. So far so good.

Jonathan Ostroff

5 de ago. de 2014

I came across Garavel Subaru because they had the most competitive prices in the area, but my experience with Travis Senick was what separated this dealership from all of the others I had looked at. His honest candor, incredible knowledge of the various models and the dealer's stock, and most importantly sincere concern for putting my growing family into the perfect car, was unique compared to any previous car buying experience. This was the forth Subaru that I have purchased in the past 4 years, but I had never created a loyalty to a particular dealership. Travis changed that and already is on the look out for my next Subaru from Garavel. He is an asset to the dealership and a fantastic brand ambassador for Subaru as a whole.

Alexander Rekeda

5 de ago. de 2014

This is my first time when I leased a car over the internet. I mean I had to show up at Garavel to pick up my car and sign the paperwork, but only after we agreed on the price and lease details over the phone/email. Travis was great - no pressure, no haggling, always available and responded to my emails in minutes. Would recommend anyone to register online at Garavel website and see what they can do for you.

rmcreiki

5 de ago. de 2014

Everything I was told about the 2015 Forester was true! Upon pick of my new vechcle, the orientation of the vechcle was very thorough. I felt comfortable leaving the lot.

alk0465

4 de ago. de 2014

My pleasant and rewarding experience of purchasing a used Subaru Outback at Garavel began with a very prompt and courteous phone call from Travis Senick, in response to an internet inquiry I made via my computer. That pleasant experience continued from the time I was greeted by Travis as I entered Garavel's showroom, and through the entire purchasing process.. And to top it off, the Subaru Outback I purchased is the finest automobile I have owned and the one of which I am most proud. Thank you, Travis Senick, for your excellent professional service!

annedeware

4 de ago. de 2014

I love my car even though it's leased. I walked out one day having bought a car and after a few days told Miles I simply couldn't do it . I'm retired and have to watch my monthly expenditures. So I went back and we talked and we both decided leasing could be perfect for me and it was within my budget. I'm almost 80, still a good driver (that's what we all say!) but who knows. So here I am, the proud owner of a 2015 Forester, and totally loving it. Miles is the best!

C_Jensen

4 de ago. de 2014

I reached out to multiple dealers to determine who I wanted to buy from and Garavel Subaru in general, and Travis Senick in particular, were a notch above the rest in terms of professionalism, friendliness, assistance, and ultimately helping me feel great about the car I was buying and the price I was paying. Travis, who is Garavel's internet sales manager, was extremely enjoyable to work with. He worked with my very busy schedule, was patient, helpful and a big reason I went with Garavel. First rate experience all around - thank you!

vmturch90

4 de ago. de 2014

This was the first time purchasing a car and could not have asked for a better experience. Garvel Subaru is a very friendly and welcoming dealership. Miles at Garvel was a great help. He listened to what I was looking for and wanted, was honest, and friendly. Miles has been great in following up to make sure I am truly enjoying my new Impreza. My car was clean and ready to go when I picked it up. The customer service was great and you can feel they are there to help in any way they can, no matter how long after you have purchased the car.

Elliott E Eckert

4 de ago. de 2014

Having dealt with a lot of dealers over the past 40 years having this dealer Garavel Subaru and having a wonderful sales person Valentina Craig made this experience the best I have ever had in my life. I would and have recommended my friends go to Garavel when looking for a new or used car.

Bizfix1

2 de ago. de 2014

Working with miles Shapiro at garavel was a great car buying experience. No sales pressure and a man that listened to our needs. We spent an hour test driving various cars and miles never lost patience with us. This intelligent and compassionate car salesman is highly recommended. We also love our new Subaru

asp427

31 de jul. de 2014

My wife and I drove over 50 miles to buy our new Subaru Forester from Garavel. Sure we have many closer dealerships, but none of the local dealerships seemed to care about our business. Garavel had the car we wanted in stock and was prepared to make it worth our while to take the trip. Having a great price was only part of the story. This was not a typical buying experience. Everyone we dealt with was extremely transparent. I know this is hard to believe, but we didn't have to negotiate price, the car was cleaned and ready when we arrived, our salesman Darren McNeill was friendly, polite, and completely professional. Our F&I manager Tom was great as well. No hard sell! I simply told him what we wanted and we received it without any attitude or problem.I would recommend Garavel Subaru to anyone who wants a straight deal with excellent customer service. We've bought many cars in our lifetime including BMWs, Mercedes, and Lexus. This dealership gave up nothing in customer service to the high end brands.

Whlandesberg

25 de jun. de 2014

Our son was looking to purchase a used Subaru, we found quite a few very impressive cars online at this dealership. We met Chaim in the used car department and found him to be no nonsense, no BS. We found one car we really liked and Chaim went to extremes to make the car as perfect as we liked, including installing leather seats for modest cost. The business side of the deal was handled equally impressive by Jose. We were pretty close to the end of the 30 day dealer warranty when we noticed a bubble in a tire. We knew it should be repaired but prepared for a challenge, but that did not happen. The service department was excellent, mad e few tweaks, gave us a new tire, and made us a very satisfied customer family. We will definitely come back here even though it is a 50 mile drive.

subcaptain

4 de jun. de 2014

I have owned several cars, from Ford, Honda, Audi and now a Subaru, and I have been to many dealers from each brand. Garavel Subaru exceeded my expectations from the moment I walked in the door and one of the technicians opened the door for me as he was about to walk out, until I left on time, a couple hours later.The entire experience and atmosphere was relaxed, stress-free and actually enjoyable. Yes, enjoyable. There was no high-pressure sales pitch to purchase additional service for my 30K miles service. I explained what work I had done personally, and discussed my driving habits, miles driven per year, etc, and determined exactly what I needed done.The technician was friendly and actually took the time to listen to me and answer my questions on a couple warranty items. I never felt rushed by anyone, or that I was taking up too much of their time to answer my questions.Garavel is a long drive for me, and certainly not the closest dealer, but I am looking forward to brining my car back there for future work. it is well worth the trip

Vgstyle

3 de may. de 2014

I recently picked up a Subaru Forester as my Fiance and I are expecting our first child and were looking for something safe and reliable. We worked with JoeZerbo and he was fantastic. He went above and beyond to accommodate our long list of wants and needs, and did it with a smile. He made this car buying experience painless and would definitely recommend not only Garavel Subaru, but also Joe Zerbo for all your car buying needs.

deborahbarlow

2 de may. de 2014

We had the pleasure of working with Gary Saja at Garavel Subaru when looking for a certified used car. We were very stressed out at the time and frustrated with other dealerships.By the time we got to Gary he put us at ease with his friendly manner and polite behavior. It was very refreshing. We described to him what we were looking for, the year, model, price range, and he pulled up a beautiful Outback that I am still sograteful for. I love the car. He followed up with us a few times which was very nice to answer any questions we had. The experience purchasing a car at Garavel was very stress free and they handled everything and made smart suggestions.

Deborah Barlow

2 de may. de 2014

We had the pleasure of working with Gary Saja at Garavel Subaru when looking for a certified used car. We were very stressed out at the time and frustrated with other dealerships.By the time we got to Gary he put us at ease with his friendly manner and polite behavior. It was very refreshing. We described to him what we were looking for, the year, model, price range, and he pulled up a beautiful Outback that I am still so grateful for. I love the car. He followed up with us a few times which was very nice to answer any questions we had. The experience purchasing a car at Garavel was very stress free and they handled everything and made smart suggestions.

alliexobaybe

23 de abr. de 2014

My first car purchase at Garavel Subaru was an excellent one. From the beginning I spoke with Travis Senick on the phone and he met us at the dealership. He then connected us with our salesman Jay Presley. Jay Presley was a true professional and I would recommend him. After finding the car that I wanted to purchase, I sat with Tom Nerreau who made my first finance experience very pleasent. I have never met such personable and professional set of people in my life. I woud highly recommend Garavel Subaru to anyone!

Bill g

21 de abr. de 2014

Garavel Subaru is a well run family business with a very good team. Gary S was our salesman and a competent, pleasant fellow. They found us a car not in their stock exactly as we asked at an excellent price. The parking lot is short on space but these guys are caring and know their biz. I'd use them again. .

nickpierro

17 de abr. de 2014

I searched online for a 2014 Subaru Forester XT, and came across Garavel. They had the best price I found. I contacted them through their website, and they got back to me within minutes. This was my first time buying a car online, "sight unseen" online. I was a bit hesitant on the whole process, but Joe Zerbo was a pleasure to deal with - excellent, fast communication, and friendly. He worked with Tom to get me a great rate, great price, and a very fair offer on my trade-in. I even ordered a few extras for my car, which Joe made sure were installed before I picked the car up. The dealership was clean, and everyone from sales to service was friendly.I had been to a few other dealerships to test drive Foresters, and none of them seemed eager for my business. Joe and Tom at Garavel, however, were eager to please, and provided a great buying experience. They genuinely seemed like they wanted my business, and wanted me to be happy with my new car. And they delivered. Whether your're in CT, or out of state like me (NJ), I'd highly recommend Garavel to anyone looking for a new or used Subaru.

johnrobert0412

27 de mar. de 2014

I was in the market for a truck because the car I owned was no longer enough. I found one I liked for a price that was fair and contacted Travis through a car buying website. Travis and I corresponded for a few days because I was out of town on business, and was quick to answer my questions. When I finally made it to Garavel Subaru Travis met me and introduced me to the nicest salesman I have ever met, Mr. Shawn Brown. I have bought plenty of cars from plenty of dealers, some good some bad, but Shawn stands out above the rest. After our test drive and a little negotiation I was sold. The vehicle needed two tires and Shawn was more then willing to add them into the deal even after we had settled on price. Had the experience ended there Garavel and Shawn would still get my full 5 star rating, but Mr. Brown was generous enough to take me to lunch whilst everything was sorted out with the car. Not only is he an excellent salesman but he certainly knows where to find a good burrito. Consider me a new customer for life.

ah0123

27 de feb. de 2014

My overall experience with Garavel Subaru has been very good. The sales experience was great, and the service so far has been very good.The wait time for service was a little longer than expected but this was only my first experience with the service department. Everyone has been friendly and polite.

LynnC

17 de ene. de 2014

Josh was friendly, not pushy. I felt no pressure at this dealership and got attention when I felt I needed it. I feel confident that I purchased a good pre-owned, certified car.

sandralandi

13 de ene. de 2014

I had been looking at the Cadillac CTS4 as I drove by for a couple weeks and decided to stop in "just to talk"! One test drive later I was sold!! Josh Gonillo was extremely helpful and answered all my questions. The process of purchasing the car was a great experience. Everyone was very helpful and personable. I'd like to especially thank Josh because he was running up and down the hill from the used car lot to the other building in the pouring rain- making sure I was OK and keeping me informed of what was going on- He even cleaned all the "junk" out of my trade in for me!! Above and beyond!!! I would recommend this dealership and Josh in a heartbeat!!!!

Spam

10 de ene. de 2014

We almost purchased an Outback elsewhere. We came back to Garavel because of Josh. He was very personable and laid back...not at all pushy.

port88

8 de ene. de 2014

Very good price on a well maintain used vehicle. Very attentive and understanding to my needs. I highly recommend this dealer. Lots of imprezas to choose from

fortierpj

7 de ene. de 2014

Buying a car on the INTERNET (???) well listen to my story. I live in Central Maine and promised my wife an upgrade to an all-wheel drive vehicle. Did all the research and looked throughout Maine for a Subaru Outback, at least a 2010, and less than 40k miles. For some reason, snow?, Subarus are a premium here which led me to consider the internet. While I work with computers and am very comfortable with purchasing items on the internet, cars are a big ticket item and doing it sight unseen is almost ludicrous. I settled on two options, one a private deal in upper New Jersey and the other with Garavel Subaru in Norwalk, Ct. There were pros and cons to both but the salesman I was dealing with at Garavel was the tipping point to my selection. Shawn Brown, a man I have never met before, instilled confidence and most important trust in a fellow individual. I was up front with him about my apprehension about purchasing online, sight unseen. Add to the fact that he asked if I could send him the money before the arranged date to pick up the car. Making arrangements to get any internet deal usually requires details about getting there. In our case we were flying out west and coming back into Boston on Labor Day. Shawn offered to drive the car to Providence, RI to rendezvous with us to complete the transaction. While it was not a condition for us to send the money before having the car he asked if we could do that, getting that uneasy feeling???, to help make his numbers for the month. This is where the trust I felt from talking with Shawn comes into play. Well everything went according to plan, sent the check, Shawn met us in Providence, and we drove home in a new Subaru Outback. We did have one issue and that was that there was one key and the valet key. We asked Shawn if they would provide another one and they agreed. It took a little while due to some weird circumstances but he came through on his word and to me that is what a positive purchasing experience is all about.We love our car and I would do it again if I were dealing with Shawn. He is a man of his word and sometimes you have to believe in the honesty of people. Thank you Shawn, you are a man of your word.

petra327

6 de ene. de 2014

josh was a wonderful salesman,if it wasn't for him we would not have come back to buy our forester. on our first visit my mother was upset by another salesman and she didn't want to come back ,because of josh she did and we bought the car.

nicki99

26 de dic. de 2013

The staff was fantastic, and welcoming. No one talks down to you, they work well to find you a great car that fits into your budget. Entirely satisfied and would totally recommend this dealership and these agents to anyone looking for a new car!

cibber

19 de dic. de 2013

It's Joshua Gonillo all the way. Honest, forthright, doesn't go back on his word, makes every effort to keep the customer (me) happy. He is not bound by the book. In fact, he will give you his best time and effort -- and honesty (I know I said that but, in a world where rules become nooses, it bears repeating). This review refers to him, not the dealership. He is a gem, a find and should be held in the highest regard by the company, as he is with me.

PIZAMoran

18 de dic. de 2013

visit that place and had a very good experience with vendors, specially with Joseph Zerbo and Jose. I was treated really well. were always willing to negotiate the car. truth recommend to others to visit the Garvel Subaru of Norwalk CT. there find very friendly people who attend fine.

JustAlperin

18 de dic. de 2013

Every aspect of our recent Outback purchase was a very pleasant experience.Josh was great to work with - knowledgeable and very enthusiastic about the cars he is selling. He was professional and did his job well without being overly pushy to close the sale. We felt very comfortable working with Josh and know that his clients will do well by him. "Big Mike" was very straight forward with us on what they could or couldn't do in terms of price and didn't try to hide anything. Their vehicles are well priced to the market value and they will stand behind them. After our discussion I felt comfortable that we were getting a fair price on our purchase and also got a fair value for our trade in.We would highly recommend paying these folks a visit for your next car purchase. We will definitely be returning for our future car needs.

djoiner88

14 de dic. de 2013

We had an excellent experience purchasing our new Outback at Garavel! Josh is an amazing person and we had an absolute blast with him! He made us feel welcome the instant we stepped on the lot and we had a great time with him all afternoon. He even stayed after closing time to see us drive off the lot! He is hands-down one of our favorite people we have met since moving to Connecticut from North Carolina last year. Mike was also wonderful, and was more than willing to help us out whenever we had a concern. We absolutely LOVE our new Outback, and would whole-heartedly recommend that anyone go to Garavel Subaru if they're looking for a new car. Thanks to all of you!

mooresh

13 de dic. de 2013

My experience leasing a new Outback was made effortless by Miles. He listened to my needs and met each one effortlessly. I came away with my new Outback which I have been enjoying ever since!

Ejames80

12 de dic. de 2013

Josh was such a sweetheart. He helped me the day I purchased my crv. He explained the whole car buying process clearly and I felt like I got the best service. He even helped me jumpstart my other car.

odyssey14

12 de dic. de 2013

The dealer has a warm customer service for anyone who is looking for a car. The salesperson I had is very patient in showing me all the features of the vehicle I'm looking at and offer me to test drive the car. After looking for a great deal in the area I lived ( 2 other dealers located in the area) I finally purchased the car at this dealership. They offer me a good price for the car I wanted and also provide a nice value for my trade in car.

brennan1271

10 de dic. de 2013

Travis worked hard to win our business and get us a great deal on a new CrossTrek. He was friendly and helpful. Joe W. helped us seal the deal at the dealership and was thorough in helping us become accustomed to our new car. He made sure all our questions were answered and that we felt comfortable in the car before leaving the lot. They both helped to make the process smooth and enjoyable. We are delighted with out new CrossTrek and would return to buy another car when the time comes.

dalien017

10 de dic. de 2013

This was an excellent experience from walking in the door to leaving with my new keys. The website was easy to use and up to date. Josh was very friendly, and non-pressuring. Mike is the most straight forward, clear, helpful used car manager I've met. And Jose made the financing very clear and understandable. He gave me a calculator and had me follow along showing me where and how all the financing of the contract came into place. This is how car buying should be. I would be happy to recommend this dealership in the future.

coreyf

9 de dic. de 2013

I recently bought my second Subaru Legacy from Garavel Subaru and highly recommend this dealership both for sales and for service. Miles Shapiro helped me find exactly the model and options that I needed, at the right price and in time. As a result, the transaction went as smoothly as possible. Over the years I've worked with them, Dave Sedelnick, Don Gasparino, and everyone else I've dealt with in service have made maintaining my cars as easy as possible and continue to do so. They've even recommended against some repairs I thought necessary that turned out not to be needed after all. So, I trust them completely, as I do Miles. I've dealt with many dealerships over the years, including other Subaru dealers. Garavel Subaru is at the top of my list.

dvitdesigns

7 de dic. de 2013

I went to Garavel Subaru after visiting several local car dealerships. When we first got there, we met with an outstanding sales associate, Joe Zerbo. He was probably one of the best people I have ever deal when buying a car. He was friendly, patient and most important we was very understandable and never pressure us to buy the car. I will definitely recommend Joe Zerbo as your next sales person at Garavel Subaru.

lindask

6 de dic. de 2013

We first visited Garavel in September when we decided we needed a new car and decided it would be a Subaru. Miles Shapiro was friendly and not pushy. He took us for a great test drive in the 2014 Forester. Miles follow-up via phone calls was professional and courteous. He did not call too often. We finally decided to purchase in November. The process was quick and easy. Miles even came and picked me up at my home so I could get my new car. Overall a great experience.

lroberto2

5 de dic. de 2013

From the moment we arrived to the Pre-owned sales lot Josh greeted us and immediately began to help us. He was friendly, approachable and went out of the way to meet our needs. We are appreciative of his willingness to find the car we were looking for and are now very happy owners of an Outback. Big Mike was straightforward and made us feel comfortable doing business with him. Jose was friendly, informative and made us feel at ease when doing the finance for our car. Thank you so much for your help!

zuricher

3 de dic. de 2013

We had a very pleasant experience with Garavel Surabu. George, our sales person, was attentive and responsive. We are able to negotiate a fair price on a new Outback plus a good deal on our trade-in. Our only complaint is that when we came to pick up our new car we had to wait over one hour past our appointment time due to over scheduling and inadequate staffing in the business office.

fred26

1 de dic. de 2013

He was a excellent help with showing me multiple options on car selections and was also very knowledgeable and nice gentleman. I will definitely recommend your dealership and him as well.

cmswood

30 de nov. de 2013

John was extremely helpful from start to finish. He was very knowledgeable about the product which was helpful. His follow up and attention to detail after we decided to purchase and before pick up was excellent and he was prompt and helpful at the pickup as well. I would recommend John to my friends and family.I also wanted to mention that Sean Brown helped us the first day and was a pleasure to work with.Thank you.

Kobenice

29 de nov. de 2013

John was very knowledgeable and personable. An all around pleasure to deal with. He was steadfast in his approach to resolve my service issues. I look forward to dealing with him again.

Lgsg

29 de nov. de 2013

Great place to purchase a car , great customer service , sales associate worked withe me to find exactly what I was looking for and I am very satisfied.

egatten

29 de nov. de 2013

We had a great experience purchasing our car from Josh. Josh was very polite, friendly and helpful during our pre-purchase visit. He helped walk us through the purchase process and made sure that we were satisfied with our car. In addition, Trevor helped us overcome some financing obstacles and made sure that our payments stayed within our budget.

suedee

26 de nov. de 2013

Just purchased a 2014 Subaru Forester from Garavel Subaru in Norwalk, CT and want to share our pleasant experience. We were lucky to have Gary Sajachmetovas as our sales consultant. He is very knowledgeable in his field, super friendly and has tons of patience. He made follow up calls after our purchase to ensure that we are happy with the car. Every time we unexpectedly dropped by Garavel Subaru, Gary greeted us with his big smile and took his time to answer our questions. He helped set up maintenance appointment and helped process installation of our car accessories with no hesitation. We wholeheartedly recommend Gary and Garavel Subaru.

jonnyc77

25 de nov. de 2013

This is hands down the best car buying experience I've had (5th car I've purchased). I was able to negotiate the sales price via email with Travis and Jessica with minimal "back & forth". Went to the dealership with my wife to sign initial paperwork and the price quote was honored with no issues whatsoever. They beat their competition in the area by almost $1000 over the lease term. Subsequent visit to pick up our car was totally seamless. Joe W. is a real pro and handled everything down to our insurance and DMV paperwork. I recommend this dealership to anyone in the tri-state area in the market for a Subaru.

qetr546

24 de nov. de 2013

Joe has been a very nice salesperson to work with. He has helped my family look for two separate cars recently; a used Impreza wagon and a new Outback Limited. He has a non-confrontational attitude that is a pleasure to work with. Although our plans changed regarding our purchase, he worked diligently to secure the deal we wanted.We plan to come back to Joe in 10-12 months to replace my daughter's car with a used Subaru.I would highly recommend Joe to my friends and relatives looking to buy a new Subaru.Thank you.Jason

avadib

21 de nov. de 2013

Gary Sajachmetovas was a fantastic salesman to work with. He was patient and educated about the different options of subarus. Really friendly guy and I was very happy to have worked with him. He spent time teaching me how to use everything in my car. Also, he checked in by phone with me after I had purchased a car to make sure that everything was okay and helped me schedule my first service appointment. Great guy to work with! Very satisfied customer.

Thaliap13

21 de nov. de 2013

I was looking for a car at Garavel Subaru pre owned division and Josh Gonillo helped me find the perfect car ! The Volkswagen cc is perfect. He was very nice and I definitely recommend him if looking to purchase a car :)

Lilianrevel

21 de nov. de 2013

I like Gary's calm approach, helpfulness in making things work for me; no pushy sales pitches. Very friendly. Checked back a couple of times to see how the new car was working out for me.

Frankiesocci

21 de nov. de 2013

Josh was so friendly and knowledgeable yet not pushy like a lot of dealers could be. He answered all my questions and made himself available even after hours to answer questions I had! I love my Subaru Forrester and would definitely recommend the dealership and Josh!

ehill12

21 de nov. de 2013

Words cannot describe the great level of service at this dealership. From the initial hello to the delivery every step was done with patient attention to detail. I can recommend them all with wholehearted enthusiasm. It was a wonderful experience.

ah0123

20 de nov. de 2013

I had a very positive experience with Garavel Subaru in Norwalk, CT. My salesman, Gary, was friendly, eager to answer any questions and never pressured me. The manager was also pleasant to work with in negotiating a trade-in with my Volvo. This is my first Subaru and the three major reasons for buying it was safety, gas mileage(much better than my volvo)and reliability. Thanks, Garavel.

deborah9808

20 de nov. de 2013

Miles Shapiro is easy to work with, helpful and was able to get the car we were looking for very quickly. He made purchasing a car easy.

smallozzi2

20 de nov. de 2013

We bought an Outback at Garavel Subaru from Miles 2 years ago, and couldn't have had a better experience. So, when we needed to replace it after an accident (car performed perfectly) it was a no brainer to go back to them and enlist Miles' help. Couldn't have been a better experience. Very pleased with every step of it.

rhelburn

20 de nov. de 2013

This was the first time I had purchased a car on my own and Miles made the experience easy and painless. I needed to trade in my old Subaru and Miles was able to get me what I needed for it to buy a new car. Once that stress was out of the way, Miles did everything possible to put me in the car that I wanted at a price I could afford. He kept in close contact with me at every turn and answered every question I had with thoughtfulness and completeness. He never seemed "salesy" or fake, and his demeanor was always one of a partner in this sale. The day I picked up my car was a fantastic day, which Miles knew it would be. Aside from being a great salesman, he was funny and personable and never made me feel inadequate about car buying. All in all, a fantastic experience. I have already passed his name to others who have commented on how much they liked my car, but more importantly, when I'm ready to purchase a new Subaru, I will not do it without Miles.

Mayzee

20 de nov. de 2013

Miles was great and I felt very confident dealing with him and love, love, love my car and will be sending new customers his way for sure in the future

dianamarinovic

19 de nov. de 2013

I have been a subaru owner for 10 years and come from a family of subaru owners. I know they're reliable cars; no one needed to sell me on that. I came to Garavel for their excellent customer service ratings. Miles went out of his way to make me feel comfortable. He was attentive but not pushy and was very straightforward. No games like I received at other dealerships. I shopped for my own personal car, although my husband came along for the research as well. At another dealership, I had a salesman speak solely to my husband even though I was the one purchasing the car! They clearly didn't get my hard earned money. Miles never once treated me like a second class citizen. He will certainly get our business again when it's time for my husband to replace his Subaru!

cheryls581

19 de nov. de 2013

Josh is by far the most helpful honest and dedicated car salesperson I have met during what started out as a rather stressful process for myself. Moving back to the suburbs after living in New York city for 15 years, I overthought every possible option buy vs.lease, new vs.used all wheel drive vs. front wheel drive etc. I did not think that I would end up with anything close to what I wanted, which was a small suv or crossover, all wheel drive, something in decent condition without tons of miles on it and under or close to 15K. For most salespeople, my purchase would have been insignificant and really not worth a great deal of consideration and/or time. Even when he was running around the lot and helping other customers, even at the hospital during the birth of his first child, josh answered my questions and advised me. He is extremely personable, never pushy and genuinely interested in making the right sale. Actually, it was his positive attitude that was my deciding factor to purchase this car from garavel rather than a similar car from a dealership my family had bought from previously. He is relatable, trustworthy and attentive. Surprisingly in this day and age, he was the only male salesperson I encountered who did not act like I was misinformed, incapable of making a decision or negotiating on the cost of my purchase. I will continue to recommend him to anyone I know who is looking for a car, Subaru or other.

PartyPig09

19 de nov. de 2013

Josh was great to work with. He was very knowledgable about the Subaru outback. He didn't pressure me and he was very easy to work with.

gail0147

19 de nov. de 2013

Very nice employee...made buying a truck a pleasant expierence!!! We wish him well in his career....and hope to do business with him soon. Thank You !!

bclarke90

13 de nov. de 2013

I was a first time car buyer and I came in with my mom a bit nervous because I was unsure of how this whole "buying a car" thing worked. Shawn Brown helped us out so much and I really appreciated it. I love my 2011 Honda Civic and I am very pleased with the service both my mom and I recieved.

Noonan36

12 de nov. de 2013

My experience at Garavel Subaru could not have been any better. My sales rep John Morales made my car buying exp a great one. He was very kind, knowledgable, and a pleasure to deal with. He cared about mine and my wifes needs and not his. He offered us water and coffee while we waited and really made us feel at home. Again I could not have had a better experience and John is the reason for that. I will recommend Garavel as well as John to anyone purchasing a new or used car.

DLizzy

4 de nov. de 2013

This group was really easy to work with and very responsive. Buying a new car can sometimes be a difficult process but not here. Pressure free and willing to work with you to put you in the right car! I would highly recommend this dealership to anyone looking for a Subaru.

lepstein

1 de nov. de 2013

Overall it was definitely a great experience working with the guys from Garavel. Specifically i worked with Gary, he was great! Asked me where i was from and made me feel really comfortable. We looked at a ton of different cars and he wrote everything down i was looking for. He called me every once in a while when cars came in and was NEVER pushy. He listened and more importantly came through when he said he was going to do something. I walked away with a 2011 subaru legacy 6spd manual at a great price. The vehicle is in phenomenal condition and i couldnt be happier. I'm really looking forward to the winter where i can drive it in the snow. They were strict on price but very fair and honest at the same time. If you're looking for a used or new car in the area, specifically a subaru, definitely go to garavel, they have a great selection and it's fresh every month or so. They will work with you on what you're looking for and update you on vehicles that come in. They showed me all the service records, car fax reports, and maintence that was done on the car to make me feel comfortable it was in good shape.Lesson learned, always make sure you do your homework before looking for a car, that's all i can say. It makes it easier when talking to the car company when shopping around.

brittp123

30 de oct. de 2013

My husband and I received superior customer service from Shawn Brown and Jose Marin. They were both very patient and quite knowledgeable about the vehicle we purchased. We went to several dealerships before we found this one. Many didn't return our calls. If you are looking for reliable vehicles and quality customer service choose Garavel Subaru.

MRforester12

27 de oct. de 2013

I had visited Garavel Subaru to look at a pre- owned Forester and really liked it. I was treated fairly and promptly as soon as I walked in the door. I had been talking to Travis over the phone and when I arrived at the dealership he set me up with Dennis. Dennis was honest and straightforward which I appreciated. I test drove the vehicle and told Dennis I would confer with my wife and let him know after the weekend. Unfortunately over that weekend someone put a deposit on the vehicle. When I returned Monday Dennis and "BIG" Mike did everything they could to help me find another vehicle. Luckily for me that person changed their mind and my forester became available again. Needless to say I snapped it up quick before anyone could lay claim to it. We added a few options and picked up our car last wednesday and we couldn't be any happier. Each person we dealt with treated us like family. The entire experience was pleasant and I would definitely recommend friends and family to this dealership and certainly directly to Dennis and "BIG" Mike.

mantenlapaz

19 de oct. de 2013

I requested a quote online for leasing a 2014 forester. Travis got back to me 5 minutes after I requested the quote. He was very friendly and helpful. I told him this was my first time dealing with cars and he helped to explain all the car lingo to me. He walked me through leasing vs. purchasing options. He helped arrange a ride from the train station so that I could come in to the dealership. I live in Stamford and tried to get a quote there and have some questions answered as well. They were not as helpful or friendly over the phone. Travis followed up with me when he said he would. I decided to work with Garavel over Stamford because Travis made the experience easier and more comfortable. I then worked with Miles. Miles was also very helpful and friendly. He was able to answer all my questions and the deal we made on the lease was very close to what I had originally discussed with Travis. I enjoyed working with Travis and Miles. They were very nice, honest, and real. Miles even drove me home to Stamford after he got off work. I had a great experience at Garavel and would recommend the dealership to others.

MELODIEKEEN

16 de oct. de 2013

Miles was terrific. He was honest, caring, and friendly. I felt like he gave me the best deal possible, keeping in mind what I wanted in a car. I would highly recommend him if you plan to buy a Subaru.

Officesup

16 de oct. de 2013

All the employees I had interaction with were friendly, helpful and professional. Here is hoping that their service center is just as impressive!Sales staff and internet connectivity excellent.

LM929

6 de oct. de 2013

Thank you Joe, Chris and Dennis for all of your help at your dealership. I had a great experience and left with the car that I wanted.

Lidudie

5 de oct. de 2013

Just purchased a brand new 2014 Forester. From start to finish, sales process was exceptional. Joe Zinicola helped us over the phone, got us in, explained the advantages of Subaru vs Toyota rav4. He proceeded to have John take us on a test drive and show us all the options. The process was perfect and we were done within 90 minutes. I have bought all my vehicles from Joe, and again he and his team didn't disappoint. Trevor was a pleasure to wrap it up and we were on our way. Being a teacher in Stamford and a mother, my schedule is tight to say the least. The following day, Joe came to my school and put-on my plates in the parking lot and dropped off the rest of my documents, I left there. Not many people will do it. I plan on sending anyone I know to Joe and the team at Garavel Subaru. Thanks again. See you at my first service, which also is complimentary. Lisa

cindysmithhh

1 de oct. de 2013

I bought my new Subaru Impresa in the Garavel Norwalk Subaru dealership. I checked out other Subaru dealers in the area but I purchased my vehicles from Garavel. When you have so many choices, customer service and the person whom you are buying your car from is very important. The reason I bought my car from this place is the sales person`s knowledge, expertise, care; and Garavel also had the car I was looking for. The sales person was Gary Sajachmetovas. When I went to the other dealerships, I felt pressured buying the car from them but I did not feel pressured in this place. Gary wanted to be sure that my needs are being met and he even went beyond that; he educated me about the purchase, about things which are very helpful to know when you are buying a new car. These information were very helpful since I had no knowledge of purchasing a new car (this was my first purchase and by myself). Even though the sales person realized my ignorance of cars, he didnt take advantage of the situation. He walked me through the whole process and he still gives me follow up calls making sure that everything is going well with my car and he is also available if I have questions. I see the prior customer reviews which are very old and those sales people dont even work in this place anymore. If you are considering buying a new Subaru, check out Garavel Subaru in Norwalk CT and look for Gary. Good Luck!

Bclark52

12 de sep. de 2013

Friendly and willing to negotiate to figure out what works best for customer during sales process. Once car ordered, needed to call several times to follow up on when it would arrive but once at the dealership, they were able to turn the car around quickly which I very much appreciated. We are thrilled with our new lease!

genuinejen

5 de sep. de 2013

this was the WORST experience I have ever had with a dealership. I saw a pre-owned Volvo XC70 for sale online and called the dealership to inquire about it. The woman I spoke to assured me that the car was in "MINT" condition..and when I asked if there were any scratches, dents or dings, she said "no". I told her that I would be traveling over 3 hours to get there and was very particular and wanted to make sure the car was in excellent condition, and once again, she assured me that I would not be disappointed. When I arrived at the dealership, I met a salesman who told me that he would be working me with me instead of Jessica, and when he showed me the car, I could not believe my eyes! I took one look at it and saw that there were missing paint chips on the door, scratches, and dings all over the exterior as well as many imperfections on the interior. I WAS LIVID! The salesman told me that obviously the woman I spoke to over the phone did not actually see the car, but was reading a description. He tried to calm me down and asked me what he could do (lower the price? fix the car?)...but I obviously could not make a deal with a company that would be so deceptive.The irony of the story is...when I spoke with Jessica initially, I told her that I had concerns about the dealership, as the they got very bad reviews on various websites and she assured me that those reviews were old and that there was new management....!!!!! I left and ended up purchasing the same model car locally. I would NEVER recommend or use this dealership and warn others to stay away from this dealership.

Maione1006

3 de sep. de 2013

I came to this dealership to find the best deal on my new Subaru... I worked closely with Dennis to make sure I got a great deal.. Dennis was great!! Wonderful customer service!! Thank you again!! Love my new Subaru!

Marion322

30 de ago. de 2013

I was looking for a Subaru and shopped around for a used car that met my specifications. I finally made my selection at Garavel Subaru in Norwalk, Connecticut. The Subaru Forester was exactly what I was looking for. The employee that helped me the most was Shawn Brown. He knew what I wanted and helped me find the perfect car. Mr. Brown was polite, professional and concerned. He made sure that I got exactly what I wanted, and called me after the sale to see that I was satisfied with my purchase. Mr.Brown never tried to give me "the hard sell". He knew he had an excellent product to sell and presented it as such. That "hard sell" was something that I got at other dealerships (ex: you have an hour to make a decision because we have two other people who want this car)and I found it very distasteful. Mr. Brown was never like that. He answered all my questions and then gave me time to decide. I had complete confidence in Mr. Brown's honesty. I was very satisfied with the price of the vehicle as well. I would definitely recommend Garavel to anyone who is looking for a used car, and would suggest that they ask for Shawn Brown to help them.Marion Crowley

carshopper

30 de ago. de 2013

I traveled over 3 hours to purchase a preowned vehicle that I found online and could not believe the condition of the car when I arrived. I specifically told the woman that I spoke to over the phone (Jessica) that I was very particular and that I was looking for a car in excellent condition with no scratches, dents, dings or damage. I was told that the car was in "MINT" condition and she repeatedly assured me that I would be very pleased. When I showed up to look at the car, another salesman assisted me and told me that obviously the woman I spoke on the phone did not actually see the vehicle and he apologized and wanted to know how he could make it up to me. I was livid, as i took the day off to make this trip, I had paid for the ferry and had planned to purchase this vehicle after weeks of shopping only to find out that there were scratches, paint chips and scrapes and found that the interior also had blemishes on the steering wheel, seats and doors. I would never go back to this dealership and warn others to stay clear of this dealership. It's ironic because i had mentioned to Jessica that I saw bad reviews for this dealership and was concerned, and she told me that there were new owners that were running things and that the bad reviews were old. Apparently that was a LIE too!

hunterfit

22 de ago. de 2013

Shawn was very helpful, down to earth, no bait and switch.Quality and assurance. Good team to work with. Nice folks deal with. Thumbs up.

raquelalex30

16 de ago. de 2013

Very friendly and professional service. I recommend Garavel Subaru Dealer in Norwalk to everybody, especially Ms. Barbara Reiniger, who paitienly helped us to find our perfect car and Mr. Trevor Cheney who worked with us to have the best most affordable way to finance our great new XV Crosstrek Subaru. We loved it!

nancymarie123

13 de ago. de 2013

I had a great experience at Georgetown Subaru. Everyone I dealt with, from the sales staff to the business manager, went above and beyond to assist me in the process of selecting the right vehicle. I was thankful to find no "high-pressure" salesmen, just people who genuinely wanted to help me find a quality vehicle.I'm thankful for having a positive experience at Georgetown Subaru.

jbm724

30 de jul. de 2013

Barbara was great! It was a pleasure working with her. She was very friendly, knowledgable, and helpful. I would recommend her to others. We love our new car.

awasserm

10 de jul. de 2013

STAY AWAY FROM GARAVEL! I was in the market to purchase my familys's fourth subaru. Love the cars, so no complaints there. Having said that, you should stay away from this dealership. There are better options in the area that sell and lease the same outstanding cars. My salesperson demonstrated a shocking lack of familiarity with the product. She told me that in order to get the radio controls on the steering wheel, I had to have a special package, which cost more than the base model I was looking at. When I did some more research and went to the dealership's own website, I found that not only was she wrong, but that they had two cars in inventory that met the exact specifications I was looking for. When I called this to her attention, she said there must be a mistake on the website. When I pressed her, she said I was right, and that she had misunderstood what I was looking for. When I told her I could get the same exact car for less at Stamford Subaru, she said they would pull a bait and switch and that I would end up paying more. She then said that unlike other dealers, if they can't locate the car with the features I wanted at the price agreed upon and deliver when promised, they would put me in an upgraded model so that they could meet the promised delivery date and they would eat the extra cost. She also pitched the 10 year drivetrain warranty they offer. In the end, they couldn't get the car to me when promised, the salesperson denied that she ever made the promises she had made and her manager threatened not to sell me the car. And the drivetrain warranty? What they don't tell you until after the sale is that it only applies if you service the car at their dealership. The salesperson knew this car was for an out of state college student, and therefore the car could not be serviced at Garavel (thus voiding the warranty. In other words, she knew the warranty would be worthless to me. This dealership exemplifies every bad stereotype you have heard about automobile sales people. Too bad, because it is a great car.

Danny203

20 de jun. de 2013

First and foremost, Barbara was my saleswoman and she was absolutely awesome! I'd recommend her in a heartbeat to ANYONE! I had no problems with her whatsoever and believe she is an incredible asset to Garavel Subaru. If it weren't for her, I would have purchased elsewhere.I've elected to delete the remaining information about my experience at Garavel, as I found "SOME SORT OF" resolve from Paul, the owner. Paul is a nice man who is willing to listen and take action - and for that, i'm very thankful. Although not completely satisfied (was hoping for some sort of compensation), i'm relatively content. I am very happy that Gregg has been relocated to their Jeep location.I've leased a new Subaru Outback and love the vehicle! I'm a former owner of 3 Range Rovers, 2 Mercedes, 1 Bentley, 2 Lexus and 2 Toyotas and I have to say, the Outback so far is far more economical, fun to drive and worth the savings in my pocket!So far, 3 people have spoken to me in parking lots about my new car and I rave about it! I tell them to visit Barbara and that she'd take great care of them!We will be back with my in-laws to lease/purchase two more Subaru's & to get another one when our lease is up!Thanks so much, Barb!

robrieg

19 de jun. de 2013

Jessica and her team were wonderful to deal with after just leasing a new Crosstrek. Jessica went ABOVE and BEYOND to ensure the deal was most competitive... This is my 3rd Subaru, however I've never had a strong relationship with a dealer in the past for service, etc... I've heard great things from colleagues/friends about Garavel and have become very good about judging customer service. I highly recommend Jessica and her finance team, etc... Call Jessica for a GREAT deal and for great service.Rob

dogan

4 de may. de 2013

In hindsight, I should have kept away from Garavel Subaru when I first spoke with them. I called on a car that I had seen on a website, but the CarFax reported that it was in an accident. I asked Garavel about what the nature of the accident is, but they couldn't tell me (but they ASSURED me that they don't straighten frames, so it wasn't that bad). So, I still have no idea what happened to my car. It could have been a fender-bender....or it might not have.Taking the car for a test-drive, I should have resisted the salesman's pressure to put a deposit down TODAY and such. But, I didn't. I should have also inspected the vehicle thoroughly before offering to buy it, because (of course) when I handed over the check and went outside to put my plates on, we noticed numerous problems (this was, of course, after waiting an hour to be seen, and then another hour or two to get the paperwork done).The vehicle was billed as a Subaru Certified Used Vehicle, but I joke (bitterly) that the only thing certified about it is that, yes, it is indeed used. The vehicle featured numerous pieces of "road rash" which, while it may be expected in a used vehicle, should have been caught by point 135 and 144 of the Subaru Certified Vehicle checklist. They seemed fairly unwilling to fix it, and eventually acceded to putting some touch-up paint on it (which is quite visible). I was having difficulty seeing out of my windshield during rain, so I assumed that they didn't carry out point 24 ("Windshield wipers and washer front/ rear check"). Of course, I can't be sure if they did replace the wiper blades, because the windshield is so filthy that I'm strongly considering having it replaced entirely. Upon driving the vehicle home for the first time, I noticed a rhythmic vibration in the car, which turned out to be a bad wheel bearing. If they took it on the highway (as you figure they would do to satisfy point 101), they would have noticed it. The tread on the tires still does not look good, but they assured me that it was within parameters (I'm waiting for a tire to go so I can replace the whole lot). Last, while not covered by the Subaru Certified Vehicle checklist, the battery in my vehicle was going bad.The entire experience reeks of a sales staff that received a car and attempted to get it out the door as quickly as possible, without allowing the service people the proper opportunity to do their job. The only good thing about Garavel Subaru, in my opinion, is Gregg Cantandella and the bulk of his service crew. Gregg himself is a customer-conscious professional who is empathetic to customer needs, and has a "can-do" attitude. The bulk of his service crew have a similar focus. The sales, and sales-support staff, though, do not seem to have the same focus, and committed numerous flubs that damaged my opinion of Garavel Subaru. Multiple times a week I tell myself that I should have gone with another car from another dealership.

Enssoup

29 de abr. de 2013

This is my second Subaru that I bought from this dealership and I went back because they have always been friendly and fair with me. The staff is very professional and let me do things at my pace without a lot of pressure. Everyone has always been very knowledgable about their merchandise and what they have to offer. I worked with Don Hill for my second purchase and he was wonderful. He walked me through the process slowly and thoroughly and made it a pleasant experience. He did not make me feel pressured to buy, but when I made my choice, he went above and beyond to make sure I got what I wanted and be delivered! I would recommend this dealership and Don to my friends.

KarisaM726

29 de abr. de 2013

I was very impressed with the helpfulness, knowledge, and overall friendliness of Miles Shapiro. He was extremely patient especially when I had to keep rescheduling the appointment, and when I finally arrived, I was seen right away, and he went to work on what I was looking for in a new car and the great deal he could offer me. He was willing to be fair and work with my pricing needs and wants for a new car. So much in fact, that I am actually paying less for the new car that I am leasing then what I was paying beforehand. He also had an awesome sense of humor which is always great when signing a ridiuclous amount of paperwork. I have been leasing Subaru's from this dealership for almost ten years now, and Miles Shapiro was definitely memorable and I would highly reccomend him to anyone looking to buy a new car.

Ssunset83

23 de abr. de 2013

I always have a great experience when I take my car in to be serviced at Garavel Subaru. Employees are friendly and recommend services once and are not "pushy" if I decide not to do the recommended service. For example, I declined to have my power steering fluid replaced while my car was in for a 30,000 mile service due to the amount of money I was spending on the major service. They also gave me a loaner car for the day so I was not inconvenienced while my car was in for service.

keki

13 de abr. de 2013

The team is very customer centric. Service is fast and convenient. All of the service people I have met are friendly and helpful. They provide shuttle to office/home when you drop off car and in some situations provide loaner car. I have my car serviced here regularly and it runs great. The Service Manager has been very fair/helpful in working with me to address a chronic problem with the emission system in my car (nothing to do with the work of the dealer; a fluke mechanical issue with my car).

bikefirstlovesecond

12 de abr. de 2013

My Fiance and I were looking for a good safe reliable vehicle so decided to go with Subaru down the street from us! We walked in and the first person to greet us was a nice older gentleman by the name of Don. He was very experienced, kind, and also very engaged...which is something you dont see often now a days. Through the process of getting our Legacy, him, as well as Trevor Cheney everyone else not only supported us, but kept us positive since we are first time car buyers.Hands down, Garavel Subaru is worth it, even if its out of your way, to get your new or used car. These guys really go out of their way to help out...even to bring you to town hall to straighten out DMV bull$#!^. THANKS GUYS!!!!

vxg17

11 de abr. de 2013

Don explained and preformed exactly what was needed in order to get my Subaru running like it should again. The repair was much less costly then I thought when the issues first appeared. Don took the car for a test drive and made sure it preformed the way it should before handing it back to me. Can't say enough about the level of detail. Thanks to Don and the crew at Subaru.

mjwilken

5 de abr. de 2013

The service at Garavel Subaru is always excellent, conscientious, friendly and convenient. The availability of loaner cars is especially convenient. I have always found the service on my cars to be excellent here.

c1gar1

4 de abr. de 2013

Garavel Subaru provided excellent service today. I called this morning to report an indicator light was intermittedly lighting up. The receptionist suggested I come right over so they could evaluate what the issue was. When I arrived the service writer told me they would have the problem diagnosed in 20 minutes. Within 20 Minutes I was given the diagnosis, (which was that I needed all new brakes) and that they were able to correct the issue right away if I wanted. In addition they provided me with a loaner car so I could continue on with my day. I was told the car would be ready by 12:30 and it was. And finally at pick up I was pleasantly surprised that my car had been detailed. Overall it was a very positive experience. The staff was pleasant, courteous, and knowledgeable. I would highly recommend the Garavel Subaru Service department to other Subaru owners.

nzippy1

31 de mar. de 2013

Subaru is trustworthy and my family goes there for all our car needs so prices should be lower. You should have a family and friends discount.

JeffBrownB

30 de mar. de 2013

Barbara Reiniger was provided an amazing sales experience. I am a long-time Subaru driver and this was by far the most pleasant purchase I have ever had. Barbara's professionalism and follow through were wonderful. Her knowledge and patience were greatly appreciated and I will be back looking for her when we are ready to buy our next car.

Jvane

29 de mar. de 2013

I had an amazing experience at Garavel Subaru since I walked in the dealership. Don Hill greeted us as soon as we walked in the door. Over all my experience was excellent simply a 10. Thank You. Jennifer Murillo

seanmogi

19 de mar. de 2013

I was leasing a brand new Subaru Legacy and realized very quickly that I was already putting on way more mileage than I was paying for and I decided that maybe it was time to buy a new vehicle instead of leasing. I've always had an affinity for WRX's but I wasn't sure if I would be able to pull off trading the lease in to finance another vehicle so early into the lease. I called Garavel Subaru and realized that the sales consultant that sold me my leased Legacy had moved on. I was connected to Don Hill and I explained my situation to him and he immediately started the process of getting me into the vehicle I wanted within my price point as well. He really took control and went out of his way to make the deal happen on my terms and was very pleasant and easy to deal with. I would highly recommend Don to Anyone looking to buy a new or used vehicle!

virtucad

14 de mar. de 2013

Best car dealership experience EVER!If you're looking for a no-nonsense, no-bull dealer...these guys are great. I bought a 2013 STI hatch, traded in my challenger and there were no issues; 2 visits to the dealership, a few emails to Jessica...and the deal was done. They gave me a fair price for my car...but...more importantly -- there were no added fees, no changing the price at the last minute...nothing.Again...highest dealer rating ever, and I have been to many, many dealers over the years. Do not hesitate to go in and see John Epitropakis...he will not steer you wrong in any way. Jessica Cocco was cool as I emailed her info. before heading to the dealership; Jose Marin was also a cool, straight shooting guy.

Samanthanm

26 de feb. de 2013

When I arrived at the dealership, I wasn't entirely sure what I wanted. Don was very patient and showed me two models and then both CPO and new. It was a pleasure working with him and I would not hesitate to recommend him to anyone looking to buy a Subaru!

PerryP

17 de feb. de 2013

I walked into this dealership on a recent Saturday afternoon and stood around in their showroom for 15 minutes without ever being greeted. For anyone who has never visited this dealer, this isnt a vast showroom. It's a small area with one vehicle, a number of tables and a fireplace. If you are there they've seen you.While we were there several sales associates walked by me while they were working with customers including one employee who was presumably a manager (because he walked into the manager's office). I understand that they looked busy but there were also a couple of women sitting in front of computer terminals in a cubed off area (on the sales floor) not working with customers who were also aware of my presence. Not one of the employees said a word to me. Not, "sorry, as you can see we are quite busy but someone will be with you as soon as possible." Nothing. 15 minutes is a long time and if anyone had even given me the sense that they were interested in working with me I would have approached them. I'm not a 16 year old kid and I wasn't shabbily dressed (not that tether of those things would have excused the behavior) but this is not the way I would want my employees treating my customers.Needless to say I left without ever having the pleasure of speaking with a single employee. I guess I will go to another local dealer interested in my purchase.

ba1812

14 de feb. de 2013

I was interested in a car here but I live in San Francisco. This dealership is in Conneticut which means that I would not be able to test drive the car, I would have had to do all the paper work over the phone, I would have to send money first and hopefully have a car delivered by people I had never met. Now buying a car is hard enough but buying across the country on good faith is enormous. But Jessica Cocco was fantastic! She went outside into the snow and checked the car to see if it had certain features I wanted. She made sure the car would pass California Emmissions. She looked into several shipping companies and got me the best price. She sent me here to Dealer Rater.com and I was reassured. She even got me a better price!I would definitely work with them again.

ajdf624

5 de feb. de 2013

Don and the entire team ar Garavel Subaru were incredible. This was my first time buying a car and Don made the processes as simple and straightforward as possible. We not only got a great deal on a new Outback, but he worked with us to compose a detailed and precise payment plan. Don also walked me through all of the car's features, scheduled my first oil change, and any called me after I left to make sure everything was exceeding expectations once I drove off the lot. I recommend without hesitation, not only Garavel Subaru, but Don for any sale!

jimmytheedge

18 de ene. de 2013

Friendly and professional. The initial offer for my trade-in was far too low, but they upped it to a reasonable level and made the rest of the experience a pleasure.

MarkSchulterbrandt

15 de ene. de 2013

The overall experience with the sales team was excellent. The finance team applied the usual low balling tactics which aggravated me and I capitulated. At the end of the day I was satisfied with my purchase.

perturba

23 de dic. de 2012

Miles was great. Knew what he was doing. Spoke in simple terms so even I could understand. Kept it all to the point. Went above and beyond by getting me a good insurance rate to go with my new car. Nice.

rasta16ry

21 de dic. de 2012

My experience at Garavel in leasing a new 2013 Impreza was great. I called Don Hill on a Friday, came in the following Monday, picked out a car on the lot and drove away Thursday. Don made the experience seamless and pleasant, and I can't recommend him more highly, or Garavel Subaru in general.

NewLondonHeather

20 de dic. de 2012

I had been looking for a car for a long time without any success. I visited Georgetown Subaru in Norwalk Connecticut and fell in love with the Subaru Legacy. Matt Siegel was my salesman. He was extremely knowledgeable,friendly and professional. I let him know the price range,year and mileage that I was looking for. He assured me that he would call me as soon as a car came in that met my qualifications. He kept in contact, always letting me know that he was still looking for me. Then, the perfect car came in! He called me immediately. The car had just arrived and had not even been listed yet. Matt knew this was the perfect car for me and wasted no time making sure that it would be mine. He was very helpful in every aspect of the purchasing and financing process. Georgetown Subaru is very fortunate to have Matt Siegel on their sales team. If you are looking for a Subaru in the Norwalk area, go to Georgetown Subaru and ask for Matt. I have every confidence that he will help you find the perfect car for you, as he did for me. Thanks Matt! -Heather B

cheriec

8 de dic. de 2012

I bought my 2010 Subaru online from NH with Jessica but it was with Jorge Sebourne who I dealt with. He made the transaction so smooth that when I arrive it was seamless! Thanks.Also Lou Schipani was great in sealing the finical end without a hitch.

PamelaScott

21 de nov. de 2012

The dealership in general was neat, very clean, most inviting and welcoming. The receptionist was friendly and directed us immediately to a sales person.Don Hill was an excellent salesman. He was very informative about the car we were interested in and very enthusiastic about the features. He spent time answering all our questions thoroughly and based on our criteria he procured a car for us same day. In all aspects Mr Hill met all our expectations. We have dealt with other dealerships and would place Georgetown/Garavel Subaru at the top.

piotrush

17 de nov. de 2012

I stopped in at Garavel Subaru because I am interested in the Subaru BRZ. I spoke to Miles for a few minutes about what I look for in a car and what type of driving I do. Although I am still a few month away from being ready to buy a new car, he let me take the BRZ for a spin because it is one of the cars I am most strongly considering to buy. He even pointed out a specific route to take to experience the car's handling prowess. He was right, it was a great road and a great car. His friendliness and courtesy made sure that Garavel will be the first place I will stop by when I am finally ready to pull the trigger. I highly recommend this dealer to anyone considering a Subaru.Peter

drc112

15 de nov. de 2012

We bought my wife's 07 Outback here (new). We are giving that vehicle to our daughter and my wife needed (wanted) a new vehicle. We visited on a busy Saturday just so she could sit in the Outback and the Forester to check size and seating position. They were happy to take us on a drive but we did not have time and came back a few days later for a test drive. I was concerned about the CVT on the Outback. Should not have been, handles well. Matt was extremely polite and friendly. Then cam the negotiation. I was ready with the TMV from Edmunds but we ended up with a different model, and a '12 rather than '13 (we got the 2.5i Limited, very nice vehicle, handled well, quiet, plenty of power for her, leather, H/K audio). So, I said I needed to come back but the inventory guy pulled up the Edmunds site and we looked at the TMV and compared to their price. Their price was a tad higher claiming Edmunds had the invoice wrong (it did differ from the sticker). Even then, it was a below invoice price. Next, finance guy who I assumed would be high pressure on aftermarket warranty, add-ons and so forth. I said we did not want any and he said okay, completed the paperwork and we were out of there. Matt needed info from our registration and asked me to fax it, scan it, or he could pick up a copy, which he need. Sweet guy. We did the pick up 2 days later because we weren't ready with the plates, and that was not an issue for them. I was ready to do battle with them after reading some awful reviews on another site, but, frankly, I saw none of that behavior or pricing. They have lots of stock, decent people, good prices. My wife brought the '07 there exclusively for service and they always were on time, competent, courteous.

karlgertluik

12 de nov. de 2012

we have got the car we wanted in very short time. All we needed to be done was done perfectly. Miles was very friendly an professional even at our first contact on a Sunday late afternoon at about 6 pm.

magicman909

10 de nov. de 2012

I purchased my WRX at this dealership. The purchase did not go well as the price was raised and then lowered, however, they did charge me for a spoiler which was not on the car. This was subsequently refunded, but took several weeks.On the service side, I brought the car in for a noise issue, which was not resolved. When I complained & wrote a negative review, the owner, Paul Garavel banned me from the dealership & refused to provide further service. Fortunately, other Subaru dealers were more than willing to service my vehicle & IMO have greater technical competence than Garavel Subaru.

pdance

4 de nov. de 2012

In 2009 my daughter leased a Subaru Legacy from your dealership. It was totalled on the Merrit Parkway. The car rolled over two or three times. I have copies of the pictures if you would like them to show people. God and the Subaru she was driving kept her safe.Then she bought a Subaru Legacy in 2009 after that happened. She was hit by an unlicensed driver in Stamford, CT and the car received a bit of damage. Fortunately she was kept safe. She had some other incidents with the car and was kept safe.She wanted to trade the Subaru Legacy in for a larger car and had had trouble with the legacy. She is a single Mom of a two year old who is working and going to college to become a nurse. Mike Simeone and Miles Shapiro helped to make it possible for her to get the larger car that she needed. They worked with us to make it happen. They were friendly and pleasant to work with. I highly recommend them.She picked up her used Subaru Outback on Friday, November 2, 2012 and is very happy.Thank you Mike Simeone and Miles Shapiro.Pat - Her Mom

wil708

7 de sep. de 2012

Had a good and smooth experience at this dealership. George was very approachable not pushy on the other hand friendly and courteous. Walked us through the process patiently and was attentive to what we were looking for. Price was reasonable for that particular car. Car was delivered on time on day and time dicussed. Buying process, no pressure put upon us throughout.

A8L

3 de sep. de 2012

Just awesome. Bought a used car and traveled over 100 miles. Dealership was honest and fair priced. Completed the transaction fast. Great communication and follow up.

A8LQX56

2 de sep. de 2012

I bought a used car through George at the used car sales. Treated me very well. Drove almost 100 miles one way for the car. Straight honest deal. Thank you.

ctwildcat

1 de sep. de 2012

Excellent buying experience. Miles Shapiro was great to work with on my purchase of a new Outback Limited. I highly recommend the dealership and Miles Shapiro in particular.

emery3w

1 de sep. de 2012

Danny Oller couldn't have been more helpful, from empathizing with our sudden loss of our Saab and unexpected need to buy a new car, to dealing with our insurance company USAA, to explaining the advantages of the Subaru Outback and familiarizing us with all its options, test driving, etc. Good at explaining various price options - though we didn't really understand about the USAA discount. Excellent at sitting in the car and explaining how all the dials and buttons work, programming the Blue Tooth phone system, etc. Very supportive and friendly about offering advice and help at any time in the future, giving us his cell phone as well as office number. Danny has a good straight-forward professional manner, knows his cars thoroughly. We liked the other people we dealt with as well and also your show room offices.

whole

1 de sep. de 2012

Mr Hill was very helpful with all the information about the car and answered all my questions.The dealership made it easy to select what was the car(model etc) for me.

svivier

25 de ago. de 2012

Scheduled when I liked and the service was done quickly. Waiting area was comfortable and amenable. Parts not on hand were received within 24 hours for a follow up without hassle.Friendly, courteous and helpful service adviser!

tiagomfernandes

22 de ago. de 2012

In March 2012, I traveled to Connecticut from NJ to purchase a new white WRX hatchbach due to difficulty finding one, which I am incredibly content with. I opted to pay more to have the 4 year registration taken care of which is the standard practice in NJ when dealing with the DMV. I returned to NJ with the car, to realize that they just transferred my old car plates to the new Subaru. These plates expired in June 2012 and then I had to go to the DMV, pay extra to get my new registration which is only a 1 year registration. This was supposed to be taken care of by the dealership. Asking the DMV about it, they told me I would have to contact the dealership, who probably just took the extra fee and pocketed it. I still have to renew my registration every year. While the buying experience was typical, the customer service given after the car was off the lot was atrocious. Every time I emailed both the salesman and the GM and received a response telling me they would look into it and contact me, which never happened. This dealership inst a bad place to buy a car, just don't expect much more after they have the sale.

lagonigro7

17 de ago. de 2012

It was Memorial Day and I had some time to learn about the Subaru Legacy. Miles Shapiro greeted us so warmly that we felt right at home. In only 20 minutes, Miles Shapiro had great knowledge of the Legacy's excellent performance, durabilty, quality, safety, and technical advancements that I was clearly convinced that there is no other car like a Subaru! This car will truly save you money in a Recession! Many people do not know the outstanding qualities of this great car! Miles Shapiro is an excellent Subaru Salesman with outstanding technical knowledge and professional experience! Miles Shapiro is the reason why I bought my Subaru Legacy! He gave me so many fringe benefits that I am truly thrilled with my buying experience! As stated in his very own words, "I take care of my own people!"

judithhotchkiss

16 de ago. de 2012

George was very helpful, knowledgeable and professional in my search for a pre-owned Subaru. My daughter was with me and he answered all our questions. It was a very smooth transition from start to finish. Thanks, George!!

nicholas.coleman.562

14 de ago. de 2012

Overall a good experience. Saw the car on the internet and drove down to test drive and purchase. Some slight negotiations required, but in the end we came to a deal which worked for everybody. George, the sales guy, was very professional and excellent with communications. He also helped set up the purchase since I live in MA. Nice cars, good prices, good customer service. Would recommend.

munkeyxis

10 de ago. de 2012

Very good dealership. Cars are inspected, maintained and cleaned very well. Car lots are clean and well organized. Dealers are polite and accommodating. They even follow up to make sure everything is going well with the car after you leave.

gabby1234

8 de ago. de 2012

I had the pleasure of working with George, he sold my my 2010 Subaru Forester. He is professional, friendly, and a person who I would do business with again. He even called a week after I had the car to ask if I had any questions or concerns. He also accomodated my busy schedule quite well, which I really appreciated.

pagebaird

8 de ago. de 2012

Mr. Shapiro was professional, honest, attentive spent several hours with me on all features of the car, test drive and process of buying a car, Step by Step. Answered my questions, with patience and respect. And he understood that this purchase was a huge decision for me. He never pushed and followed up meticulously. After I had bought the car and driven off, I couldn't align the back seats. Rushing back to the dealership in a panic, Keith Roberts from Service, who had heard the panic in my voice, came come out of Service, came to me and calmly explained that for every problem I had with the car, there was a solution at the Dealership. He quietly followed me to the car, and showed me a feature which allowed the back seats to recline. Push the button; align the seats.Everyone I worked with definitely exhibited that taking care of their customers is Number #1 at Georgetown Subaru.Page M. BairdNorwalk, CT 06851

jkonspore

3 de ago. de 2012

Our expierence was very postive. The attitude of the dealership was polite and very professionalsism. Don Hill, our Sales Rep answered all of our questions and when he was unsure Eric Shearn, Sales Manager assisted Don in researching the correct answer and replied to us promptly. We were in the market for an Imprezza for our daugther, and we were most impressed with Georetown Motors over the other Subaru dealers we had visited. Especially as they were patient and assisted us with picking out the car that met our daugther's requirements as well as stayed within our budget.

kostolom81

22 de jul. de 2012

Knowledgable and friendly staff in sales, service and parts departments. Even that I am not a Norwalk resident, we have purchased a car from Georgetown Subaru and realy like their service and parts departments as well.

Jtakeda

18 de jul. de 2012

Edward was very helpful from the minute I arrived at the dealership. He was friendly and patient, answering my questions and giving me background information on the dealership and car makes and models I was interested in. He personalized my search to match my family and budget needs. I felt that my son would be safe driving a Subaru too. He added to the experience by suggesting that I get financing through Subaru instead of my back, which saved me lots of money.The dealership was recommended by USAA, an insurance/financial organization for military people and their families.

rodmar2

3 de jul. de 2012

We do not shop for new cars very often, so cannot compare with many other dealers, but in shopping the Impreza we just purchased, found Georgetown Subaru excellent in every way.Had excellent service from Miles Shapiro who was curteous, friendly, helpfull and did not pressure us at all. We purchased a "no-frills" model that had to be ordered, but Miles was able to deliver it one month ahead of the four-month wait we had expected.When the purchase was completed and we picked up the car, Miles took us around to meet the service manager and the rest of management--and that was appreciated and inspired confidence that we would receive the extended care for whatever issues might arise.The agency itself is attractive, suggests efficiency, and eveywhere we met with courtesy.We would definitely recomment Georgetown Subaru to anyone, and for the moment are thoroughly delighted with the car itself. We think it will meet all our requirements and look forward to reliable service when required.

Subarufanbrad

26 de jun. de 2012

Our situation was a very tricky one to deal with. Complications and setbacks appeared to be the norm for us. Our salesman Keith Britt was to put it simply AMAZING. He was professional, courteous, understanding and always found a way to keep us calm and stress free. We worked with him for over a month and in that time period he worked diligently on our case with the business manager Lou, and worked great keeping us informed every step of the way. He is the definition of what sales and service means, he truly set the bar high for anyone else. His poise under fire, his personable mannerisms, and his very convincing and persuasive tone made us not only glad to work with him but honored to recommend him to our friends. We had a wonderful experience and Keith is what a salesman should strive to be. Thank you again Keith as well as Lou Schipani GREAT JOB.

cmiguel.ramirez

25 de jun. de 2012