djiron3

13 de abr. de 2015

My experience with Honda has been very exceptional. The staff has always been helpful and friendly, and the oil change was done in a fast manner. Thanks

Britt C

14 de mar. de 2015

I received great customer service from all parties involved. In the end I came out with a car I absolutely love.

Alex Sayegh

12 de mar. de 2015

The guys and Mechanics are all very helpful. Scott worked on my brakes and he explained everything to me. Brian was my service advisor and he is the best. I've been their several times, always excellent.

GregC

8 de mar. de 2015

Excellent service from expert courteous staff. The report out on all questions asked and issues to look out for was particularly helpful.

Rachel Chowaniec

4 de mar. de 2015

I came in to get air in my tire and found out I had a nail. Where the nail was located meant they could not repair it. I had an important appointment to make and they told me they would get me out in one hour and a half. They did it in one hour. I was impressed with the professionalism. They did not have the replacement tire and had to go to the ware house. They went over and above to serve me. Kudos to all the staff.

CIVIC FAN

21 de feb. de 2015

Positive experience overall. Will use this dealer next time--about 2 years.

Inez

11 de feb. de 2015

I had requested a Thursday appointment, but when they sent me the text to confirm it was for a Friday. I called the next (Thursday) morning and thankfully, they fit me in at the same time I had requested. There were several people waiting in the waiting room, but I did not have a long wait at all.

alamofitman

1 de feb. de 2015

Sales Associate Manual worked with me to get me the car I wanted at a payment I could afford, as did Matt, the finance guy. They were great and the rest of the team also seemed very friendly and supportive. Great experience!

EdMahr--Go Lobos

27 de ene. de 2015

Garcia Honda--professional, honest, highly competent!

Marcela Ruiz-Arregui

26 de ene. de 2015

Went in for scheduled oil change at 11 am on Friday (payday) as they started they noticed and recommend to change the wipers and do a tire rotation... I was out in 38 min with all 3 things done. Thank You.

GailG

23 de ene. de 2015

Courteous staff, quick service, nice waiting area.

Glenn

23 de ene. de 2015

Service dept has always been great to us. It's a bit expensive, but hey, it's a dealer. I'm happy getting a majority of the work on my wife's 2012 Pilot done there.

Arn

19 de ene. de 2015

Excellent service from the quick-services manager. Comfortable waiting area with coffee and snacks.

Jeanne

15 de ene. de 2015

The sole reason I bought my CR-V at Garcia Honda is their service department. Those guys are great. I have always been totally satisfied with whatever service was done to my car AND I get my car back quickly. Thanks service team.

pecostrout

13 de ene. de 2015

I always get good, professional care from the service department. They're quick, relatively reasonable, comfortable for waiting around. One of the best dealer service departments in town.

Adelita M

12 de ene. de 2015

Recently had repairs made to my car. Great all around service.

AS

11 de ene. de 2015

After many years of using Garcia Honda, I've gone for my last time. Every time I take my car in, there are new staff. That should be a clue. The latest shuttle driver doesn't want to leave at 8 a.m. even when there are people waiting. The dealership promises to have a shuttle leave at 8 a.m. Having had to bring my car in two times in one week, the second visit the driver came out to gather people for the shuttle, she only called one name and it wasn't mine. It was too late before I realized that she had gone, deciding she didn't want to take me and the other two people on the list who were also waiting.If you want good customer service, this is not the place for you. I'll get my service done at Perfection from now on.

losm

9 de ene. de 2015

I just went in to look but salesperson was very nice and helpful that I left that day in a new car. John was very nice and helpful in explained everything in the car and made me feel very comfortable and pressured to get the car

3 Honda owner

5 de ene. de 2015

We received excellent service at Garcia Honda. We already had in mind what we wanted to purchase since we had made a new car purchase there last year around this time. The Honda vehicles are superior in our estimation and we feel safe, secure, and comfortable in them. The dealership handled our sale quickly and efficiently.

Bill Albert

3 de ene. de 2015

On 12/30/2014; In & Out in short order. Complete explanation for all things done & needed for the future; especially for the "airbag" problem.

Frank Dooley

30 de dic. de 2014

Excellent service, courteous & great follow up by Theo

Pat Phillips

28 de dic. de 2014

They always take care of me without delay even when I call at the last minute because I forgot or just didn't have time.

Abqbw

22 de dic. de 2014

I had fairly extensive repairs performed on my Honda Pilot. Our service representative Keaton did a great job explaining what was going to be done and providing the cost. He did a great job of communicating with us throughout the process and was very friendly. Everything went exactly as we were told. The repairs were done correctly the first time and were done quickly too. Based on the service we received, we would never go anywhere else for service and will buy a new car from Garcia Honda again. A great experience all around.

hollycbw

21 de dic. de 2014

My questions were answered, there were no delays, and my car was washed before I left. Angel was friendly, as always, and made a connection with me. I am a happy customer.

dbernardi

18 de dic. de 2014

I have been doing business with Garcia Honda since 1995 and have just purchased a 2015 CR-V Touring SUV. Over the years I have also used their service department for all of my Hondas. I can say without question that it is the best dealership that I have ever used. The staff,from the senior management, to the courtesy car driver are courteous, prompt and knowledgeable. I can't imagine going anywhere else in New Mexico but a Garcia Group dealership for a new car or servicing.

Rotarian "R"

4 de dic. de 2014

Everything was great. Staff was friendly and answered all questions.

Jim C

4 de dic. de 2014

Angel answered my questions and got my vehicle in and out in excellent time. He is very customer oriented and I would be happy to have him handle all my auto servoces .

Toaster

23 de nov. de 2014

Routine service visit. Very pleasant service advisor. Car was completed on time.

Philippa Schwendimann

22 de nov. de 2014

Very courteous service; review of all service prior to execution, windshield wiper blades replacement brought to my attention ( I had noticed this but forgot to mention it to the intake technician ); work was performed in less time than I expected; car wash at no charge was a bonus; very clean location; comfortable waiting room. Purchased car from this dealership 4 years ago. I continue to have excellent service.

M.L. satisfied women owner

17 de nov. de 2014

I came in early and they accommodated me and got me out quickly they also checked my windshield wipers and changed them which I had forgot were not working well. I felt totally satisfied . Mary Lou Dobbs

Tina Johnston

13 de nov. de 2014

I was greeted in a friendly manner, and car was taken in on time, and finished way before I thought it was, the car wash was a bonus.

Lilly

11 de nov. de 2014

Our Odyssey was in dire need of a new battery. David, the service manager, was excellent. The kids were entertained in the kid area while the battery was changed. Very efficient and understanding.

Bill J in ABQ

6 de nov. de 2014

Edwin did a great job fixing my car and did it in record time can't say enough about the your repair department super people. I give them all 6 gold stars. Yours truely Bill in Abq

GrevDev

11 de oct. de 2014

It was time for routine autumn service: oil change, tire pressure, wiper blade inserts, basic checkup. I was in and out very quickly, the service was attentive, and I applied the discount coupon that had come in the mail. I was given a review of all the items that had been checked and what action, if any, had been taken. It is the service I expect and my car (my third Accord) is running great.

JBB

10 de oct. de 2014

Garcia's sevice department is great...friendly, efficient and consistent.

Elizabeth

10 de oct. de 2014

Very satisfied with excellent customer service for vehicle and myself. Thank you!

Leroy Quintana Honda Fit

9 de oct. de 2014

The person I talked about an appointment was great and told me to take my car at 2:00.I took my car at 2:00 they immediatly took my car in.They did all the car service in record time.Their efficiency is incrediable,they were finished with my car before I could find a sit.Thank you very much.

Randy

8 de oct. de 2014

I dropped in unannounced to get a cabin air filter replaced in my Pilot. Dave got me right in and the filter was replaced within an hour. It gave me just enough time to wander around the new car lot and dream of my next Pilot!

Brad

7 de oct. de 2014

We purchased our 2012 Odyssey here and have had routine maintenance done here. They are quick to get it in the garage and get it back to you. Very courteous staff. I'd definitely recommend it and go back for repair if needed or to buy new when time comes. Good dealership.

Debi

6 de oct. de 2014

My appointment was on time and quick! Lounge facility was clean and comfortable.

Rose Masterpol

6 de oct. de 2014

excellent dealership. Would go back. Loved the amount of Pilots to choose from. The manager was Monica and she was so sweet and nuturing. So nice to work with a sales manager in a care dealer that is female.

Dianne Barnes

6 de oct. de 2014

I have been impressed with each step of my car ownership experience at Garcia Honda. From buying my car to regular maintenance, I have enjoyed conversations with staff and appreciated exc e llent care. Thank you,

alamofitman

6 de oct. de 2014

I live over 200 miles away from this dealership but I bought my car there because of the service I observed them providing to a friend. They are very flexible with my appointment times and allowed an early drop-off to accommodate my needs. Work was done quickly and competently and they are very customer service oriented. Great experience.

Jimmy Trujillo

3 de oct. de 2014

The Garcia Team treats you with courtesy and respect throughout the car buying process. They make you feel important.

hh

3 de oct. de 2014

I recently moved back to albuquerque from West Virginia and found Garcia Honda to hold a high standard of excellence based on friendliness, as well as quality of work and quick turn-around times. Bottom line, I'm quite happy with my Honda and Garcia Honda. hh

hollytree34

1 de oct. de 2014

They did a good job and had great service. Only complaint is they didn't reset my tire pressure light which makes me think they didn't check the pressure and they may have not done a tire rotation as my service coupon indicated.

WayneandDede

1 de oct. de 2014

We had an oil leak in a newly purchased Honda Accord XL. Jon explained the problem and ordered parts. He provided a loaner car so we could take a previously planned car trip and kept in touch with us via several calls while waiting for parts. When the parts were installed he showed us the area concerned on another car being worked on in the shop. We were disapointed that our new car had a factory defect and that the parts needed were not available in the U.S., causing our car to be out of service for 3 weeks. We believe that Jon made the best of a manufacturing defect situation and appreciate his time and efforts.

Michelle

28 de sep. de 2014

All their service advisors are respectful and polite. I like that they email an appointment confirmation. The waiting area is clean and comfortable. This is the second car that I've bought from Garcia Honda. They always have treated me well.

MacMoke1

28 de sep. de 2014

Had my Odyssey in for an oil and filter change. Service was performed without issue. Technicians were thorough and courteous. Would recommend this service.

Dragons8

28 de sep. de 2014

Everyone involved with my service visit was a pleasure to deal with from beginning to end. Visit was so quick I hardly had any time to read the book I brought to pass the time.

RickNorth

25 de sep. de 2014

I had an appointment at 8:30, but was there at 7:30...they took me anyway and I got my car back before my actual appointment. That was really nice...the only they forgot was the car wash, but my time was very important, so it worked out well.

Kristin

21 de sep. de 2014

Fast, friendly and out the door for my oil change.

nmenchantmnt

21 de sep. de 2014

I had to take my vehicle back because the oil display was not reset to 100% and that is something the service people should know to do after they change the oil.

Bob Pevitts

20 de sep. de 2014

I bought my Element at Garcia Honda and I am always very pleased with the level of service and repair. I have never been disappointed.

Outstanding dealship and owners. They are the bes

17 de sep. de 2014

Thanks to Toby, JC and Mr. Zuniga, it made for a wonderful service date. Inform Toby Garcia I much appreciate his generosity and good will. Vince

a happy customer

17 de sep. de 2014

I was very happy that they had let me know last time that my filters were about ready for new ones. It allowed me to plan a head and have the cash available , along with my coupons. I also love the RC Gorman exhibit and the wonderful weaving to look at while I wait. Great taste in the finest NM artwork. I will continue to have my car sericed here and when it comes time to buy a new car, I know esactly where to go! Thank you for quality service, quqlity service and customer coupons!

MagPie216

17 de sep. de 2014

Wanted my vehicle serviced before I move out of state. Everything was taken care and everyone I encountered was courteous. Gonna miss the great work they do over at Garcia Honda!

A. F. Amstutz

11 de sep. de 2014

Customer service is awesome and always friendly and efficient and excellent.

Loyal Customer

10 de sep. de 2014

I have been a loyal customer since 1996. I recently purchased a Honda CRV and CJ helped me through the process! He has a knowledge and passion for cars! Any questions I had, he was able to answer well and clearly! Garcia Honda is fortunate to have such high quality employees such as CJ, Keaton, Nick, and Dave! Thank you again!

Faduran

9 de sep. de 2014

Customer service was good! The service on my car was done in a timely manner and the service tech answered all the questions I had.

KenSF

8 de sep. de 2014

After first visiting another dealership, I was delighted to find Garcia. I have not had a better new car buying experience. The communication was direct and forthright. We found the car we wanted, at a fair price, delivered on time and as promised.

5052605001

8 de sep. de 2014

As has been my usual experience at Garcia Honda in the past year since we bought our new Honda CRV,the work done on our vehicle is excellent. The staff one deals with when checking in are professional.The advise given is precise and when the work is done, they check you out in a pleasant way as whenyou first checked in. I compliment Theo and Mr. Baros on a job well done.

pvjohan1

7 de sep. de 2014

Excellent service experience. On time. Everything done as requested. Prompt and courteous. Well run dealership from the sales experience through ongoing service. Staff very knowledgeable

Santa Fe resident

6 de sep. de 2014

I have purchased two Hondas from this dealership and been a steady service customer for six years. Outstanding dealership!

eecarson

4 de sep. de 2014

Mr. Baros in the Honda service department was very friendly and welcoming. I went in for an oil change but during the multi-point inspection a few things were found that needed to be addressed sooner or later. Since I wasn't prepared to pay for anything other than the oil change Mr Baros did not pressure me on the other items but he did offer to have them attached to my invoice for my future reference. Going to Garcia Honda's service department has always been a pleasurable experience.

dbehar

2 de sep. de 2014

Been a customer for many years. Am 5 minutes from other Honda dealer's service location, but travel around 30 minutes to have two Honda cars serviced at Garcia Honda.

Rex A.

1 de sep. de 2014

The thing that impressed me was that several employees were friendly and attentive with me on things that had nothing to do with my car.

Cathy Lybrand

1 de sep. de 2014

Dave was great and very courteous. Car is running good!

JNH

30 de ago. de 2014

Great service from the sales staff! Ron and Lou provided comprehensive overview of the vehicle, good information, and a painless buying experience.

Garcia622

30 de ago. de 2014

Was greeted with friendly personnel and had the service explained in detail. Service was completed on time and Your Representative Angel explained everything that was done by the technician.

Stroker Ace

29 de ago. de 2014

Scheduled service for our 2006 Honda Odyssey Touring, with about 110,000 miles. No surpirses, just good service and great value. Thanks to Dave Alton!

Shellseeker

29 de ago. de 2014

I really dreaded looking for a new car by myself without a lot of car knowledge. I've had Honda's and loved them, but they'd all been in the family and passed down. My son is still driving the 1998 CRV. I thought I'd get another CRV. Then I met Ron. He took the time to sit with me, ask lots of questions, get a feel for what I was and wasn't comfortable with or about. He had me sit in all the models and then give him feedback. My needs and requirements had changed in the intervening years. I test drove the Accord. That was it. The pricing, the payment options, the financing were all explained and we discussed what would be best for me. Then Ron came out and showed me how to program the cars radio, phone, etc. It was a great experience.

Hector Hernandez

26 de ago. de 2014

Great service, great car. Will be lifelong customer.

GeneA

23 de ago. de 2014

I arrived at your service department for an 8:00 AM appointment. Your service people were polite and professional. The paperwork was processed right away and I proceeded to the waiting area. I figured I would wait about 90 minutes for the job (oil shange) to be completed. The charis in the waiting room were very comfortable and there were refreshments (not needed). I had a book with me and time flew. At 8:45 a service rep came bay and explained that two filters could be replaced, but were not a priority at this time. There was also a squeak in the driver's side visor which could not be lubricated, but the visor could be replaced. To me that was not a priority. After we discussed options I sat back with my book and, surprisingly, was on my way home by 9:00. I was very pleased with this visit.

croybal33

23 de ago. de 2014

Excellent service! I was able to get an almost immediate appointment, and a new tire under my warranty which was exactly what I needed! Thank you

elizabeth.candelaria2

22 de ago. de 2014

Due to issues with the radiator and compressor, the service was excellent, and I was kept informed of the status of repairs. The cost was a bit pricey for me, but do understand the skill and labor needed to perform the repairs, and am happy to say Garcia Honda has always provided me with outstanding quality service, and I am now driving with a peace of mind.

Burton4133

22 de ago. de 2014

I was very happy with my buying experience. Manuel was very knowledgeable and took the time to show all the features the vehicle had which made the buying decision easy. Great dealership would buy there again.

minji0509

21 de ago. de 2014

The Overall Service was Excellent. Customer serive was good. service wait time was good. And waiting time was excellent... thank you very much for everything.....

B & D

20 de ago. de 2014

Have purchased and had all service on three vehicles performed by Garcia Honda since 2005. Personalized and efficient service done well by professionals keeps us returning!

VIKRAM G

18 de ago. de 2014

I HAD TO BUY A USED CAR FOR MY DAUGHTER ,WE CONCLUDED THE DEAL IN 10 MINUTES. BRENT, BOB WERE AWESOME .EVEN THE FINANCE REPRESENTATIVE WAS GREAT.IT WAS A HASSLE FREE PURCHASE AND WILLING TO WORK WITH US. V GHATALIA

ElaineS

15 de ago. de 2014

Brought my car in for its first oil change. I couldn't belive how quickly it was done including the complimentary car wash.

jerrich

15 de ago. de 2014

mech. found some un needed repairs to cv boot and saved me a couple hundred dollars. Service rep. Dave has always taken care of me well. My history goes back to Harry's Honda Cars.JR

jfg1957

9 de ago. de 2014

honest and fair service department. When they do make a mistake they own it and fix. Garcia is always my dealership of choice if they sell it that is where I go

PharmD

6 de ago. de 2014

The service was great and fast. Oil got changed and router on breaks fixed. Service was friendly.

C. Selinger

5 de ago. de 2014

I purchased a new Honda Fit. CJ Sanchez helped me all through the process. All went smoothly and in a good amount of time. He helped me find a figure I could budget with and make it all happen. He was very helpful and polite and caring in his endeavor to fit me with a vehicle. He went also went through the process of showing all I needed to know about my new car. CJ helped me empty out my old good dependable trade in of my old Honda Civic. All the agents at Garcia Honda helped me and were all professional. Thank you Catherine Selinger

OutPsyder

5 de ago. de 2014

Always get the best service when I bring my car in for regular upkeep!!! Friendly, fast, and diligent!!! Thanks again Garcia Honda for all your hard work and commitment to excellence!!!

Willozwisp

1 de ago. de 2014

No Big Box feel. Work is done quickly and everything is explained and then the heads up for what might be needed next service. No surprises. Dave is great and the mechanics have always gotten it right the first time. I live a charmed life. All the staff is friendly and make sure everything you might need is handled. Questions are not avoided and since I am a car klutz I appreciate the explanations in a language I can understand. Trust them and their work.

Lukemilt

31 de jul. de 2014

Great service!! Very friendly employees!!! Car repairs/service can be pricy.... I have taken both of my Honda Accords to Garcia Honda for years!! Always fast, reliable, and a job well done!!

stevet104

31 de jul. de 2014

I brought my car in for a trip check. I was promised the car in a couple of hours. I was called about some service issues and decided to go ahead with one of the suggestions. I waited a long time and finally contacted the service rep who promised me the car by 2PM. True to his word the car was ready at 2. When I went to pick up the car he offered me a very fair adjustment because I had to wait so long. I was very pleased with the service provided and Alan's helpfulness and demeanor. In addition to Alan I have returned numerous times to the service department with questions. In every case I was treated with respect and not felt like my question was silly.Before this car it was always my feeling that dealership service had an "out to get you" attitude. I will say the in every case I have been pleased with the service offered by Garcia Honda

George and Dang

30 de jul. de 2014

We were so impressed with John Motley's professionalism and ensuring all our concerns and questions were answered to our satisfaction while purchasing our 2014 Honda Civic. Ayrat Stidikov also was very professional and was very understanding while ensuring our bottom line was always considered during the buying process without any pressure. Toby Garcia made sure our satisfaction was complete. We were so impressed with all facets of this first ever experience with Garcia Honda, we returned days later and purchased a 2014 Honda Ridgeline Sport. You will not be disappointed with these three gentlemen.

kiltlilt

30 de jul. de 2014

I love Garcia Honda, when they say we, the customers, are part of the Honda family, they really mean it!I bought a new CRV in January this year (second car from Honda). I was truly appreciative of the care and consideration expended to me by Matthew T and his colleagues. They went above and beyond to make sure I was happy with my new purchase. I mention this because I did not receive a survey request after this purchase and I want to give thanks to Matthew T and his colleagues.I took my CRV in last Saturday for its first service. As usual Honda delivered first class service.

B. Chavez

28 de jul. de 2014

Came in to have my 2012 Honda Accord serviced. Everyone was really nice and the service was done in a short time. I have been pleased with the service and quality of the vehicle I purchased!

Dan Rish

25 de jul. de 2014

The negotiating process was fun!! While Monica, Louis and Mike all tried there best to maintain an acceptable profit margin, in the end they gave me what I wanted for my trade and I paid what I consider a fair price for the vehicle (2014 Pilot Touring). After the first week we love the car!! This was my 6th car from Garcia Honda and I will buy more. And Dave Alden and all your Service Advisors and techs are, as always, great people to do business with.

firas essa

25 de jul. de 2014

This dealership have good costumer services and they been taking care about me the people there are nice and friendly they did their best best.

jimsnyder54

25 de jul. de 2014

I was shopping for a used car when I stopped at Garcia Honda on a whim that they might have a reasonably good deal on a new Fit. I met and spoke with a salesperson John Motley. He explained the features and benefits of the news model 2015 Honda Fit and I was quite taken by this car. Unfortunately while I don't have any real black marks on my credit history, I don't have any positive marks either. He worked with the finance people at Garcia, I think that he had put in a good word for me from our honest-as-I-could-be with him conversation and I found myself financed within a few hours. I have been driving my new Fit for a week, I like the styling, am amazed at the interior space, and have over 45 mpg on my first tank of gas! I am a very information oriented college teacher that researched my purchase, I would tell anyone interested that the Fit is the best car in the sub-compact class as well as having greater interior space than many cars in the compact, sedan and economy classes.

Vincent D.R. Kole

24 de jul. de 2014

I was very pleased with the quality of work done on our auto. The Honda maintenance representative was professional and helpful. Overall a fine experience!

Vincenzo

23 de jul. de 2014

I purchased my latest vehicle, a 2011 Fit because I believe I was offered a very good deal on the trade-in of my '04 CRV; were I still working, I might upgrade to the '15. I've been using Garcia for service since moving to ABQ in '09, and I have been consistently satisfied with the outcomes.

Paul P.

19 de jul. de 2014

Went for a routine oil change and the technician noticed one of my lower LED running lights had come unclipped and was resting inside the front poly valance. I had put off fixing it myself because I knew I had to pull off the lower air dam to get at it. The tech fixed it for me at no charge while he was under my SUV. I had no appointment and they got my oil change done pretty quick as well. Great Job!!

DarrellnABQ

19 de jul. de 2014

I worked with Matthew T in Sales and Matthew in finance who both made the process very easy. No hassle on my trade, no hidden fees or fees/costs added after the fact. I was in and out in 2 hours with a long test drive, complete walk through of the dealership departments and all. Plus I got a really low interest rate. Everyone was super friendly and the dealership is impeccable. I will only buy again from Garcia Honda.

The Martin's

18 de jul. de 2014

Dave, our service provider was just wonderful. Fully explained everything we needed for our Pilot and customer service is his number one goal! Keep up the good work Dave. Frank & Linda Martin

Accord CT Fan

15 de jul. de 2014

Servicing was great the express service was done in an hour. Service Mgr assisted getting discounts on line. (Viewing on line discounts posed some issues of coupons overlaying so you couldny read them )

lmortiz74

15 de jul. de 2014

I had called to check if my passenger side visor was covered under my extended warranty. I initially spoke with another individual who said my warranty had ended in 03/2014. I asked since I had an extended warranty would this be covered? He said he would call, but didnt return my call. I called back and spoke with an indivdual named Dave. He was very helpful and stated he would not charge me and to bring my car in when I was ready. I brought it in and it was 530 close to closing time, but he still helped me. He had someone install it and we were out quick. He worked with me and got what I needed done. He showed me that Garcia Honda continues to have great customer service and I will continue to go back. Thank you, Dave!

Gallegos

14 de jul. de 2014

Were greeted nicely upon arrival but the check in with Theo wasnt the most pleasant. We were told to go to him to be checked in, we waited while he finished what he was doing and he still kind of ignored us. The service with the car was fine though.

Leighcin

13 de jul. de 2014

Service dept. always helpful and courteous , service is always fast since I wait for my car. I never even consider having any other dealer work on my car.

Martin

10 de jul. de 2014

I initially contacted the service manager (Tuesday, 24 June '14)...since I found his card in my owner's manual. He did not answer nor did he return my call (until AFTER I got my Garcia Honda Fitt serviced). But when I called back, I have to admit that I did indeed receive stellar service from David Alton. My battery pooped out because I hadn't driven it in awhile, so it had to be replaced. I was so glad to find out that it was still covered by warranty (the guy at Autozone wanted to charge me $134.00 to replace it). David and his crew took care of it right away. They even washed my Fitt for me. That was cool! They really do care about their customers...even though its been almost two years since I purchased it there (Lomas/Wyoming) store. Thank you guys.

seth.finch.90

10 de jul. de 2014

I had a horrible experience with Garcia in buying my most recent car. I have bought from them in the past and genuinely felt good about my history with them. The most recent buying experience was marked by incompetence, deceit, and frustration. If a man named Sequoia is trying to help with the sale run in the opposite direction! Needless to say, I likely won't be buying from them again. However, all that being said, I am continually impressed by the service department. Other than their phone system to set up appointments being a pain, the service is top notch! Theo and Keaton were fantastic, extremely helpful, caring and enthusiastic. It is clear that they not only care about their work, but they truly have a desire to do it well. If only this could be brought to their sales department! Thank you guys for starting to restore my faith in your company.

Happy Accord Owner

7 de jul. de 2014

This is the first brand new car I have ever bought and compared to the other places I shopped Garcia Honda was head and shoulders over the other places. The salesperson was knowledgeable about the car, low pressure, personable and everyone was super friendly. Obviously, I haven't had to have it serviced yet, but I will definitely take it there rather than the other dealer that is closer to my house. Followup was friendly and I would definitely recommend Garcia to friends and family.

Garcia Honda

6 de jul. de 2014

The overall experience was excellent, customer service was great as well. I was very happy with the Salesperson :) We got a great deal as well. I love my CRV. I will always be purchase future vehicles from Garcia Honda.

Ann C' de Baca

5 de jul. de 2014

Very good service as usual. I waited for my repair to be done. The waiting area was clean ad pleasant. The coffee was great!

blpappy

5 de jul. de 2014

A business's life blood is its repeat business. We are not only a Honda family, we are a Garcia Honda Family! Monica O, Louis G., and Matt N. are truly your valued assets.

Looper

4 de jul. de 2014

Always appreciate working with Honda Service Advisor -- Dave Alton. He has always been honest regarding repairs and fair on pricing. I even take my Toyota Four Runner to Dave for Maintenance because I trust him.

male46xy

4 de jul. de 2014

Honda service department was very friendly and professional. I had to change my appointment on a short notice so Dave was happy to change my appointment. When I arrived at Honda, I was greeted promptly. Angel went over what my car needed service after initial inspection. I told Angel that I can't leave my car all day for all the works. Angel was able to arrange a loaner car for me so I can go to my appointment and errand. My car was ready before the estimated time and cost less than the estimate. I have my honda civic service by Garcia honda since 2001. Everybody is terrific. I recommend Garcia to my family and friends.

cmbaca

4 de jul. de 2014

Very impressed. Did not intend to buy however the deal was there and we took it. Enjoying our new car and more importantly my wife is happy.

Janet Ratliff

4 de jul. de 2014

Ron was great! We walked in without an appointment & Ron, along w/other misc employees, were helpful, friendly & attentive. They gave us their undivided attention & treated us like family, ensuring ours needs were met. We ended up walking out with a new Honda CRV EXL.

Don

3 de jul. de 2014

It was a shame that the last step left us with a bad feeling. Great sales folks, great price, great car, painful process of signing the paper work. Basicly signing the final paper work tortuous even though we had already secured our own financing. The sales pitch to buy an extended warranty was high pressure and real close to out right confrontational. Left us with the feeling a Honda basic warranty is not worth the paper it is written on and we were idiots for not buying one of their warranties.

Bill from Abq

2 de jul. de 2014

Dave and Art are great there is never a problem that they can't deal with. They get the job done quickly with no trouble. You should be very proud to have those two as employes.As a matter of fact all your employs are always very helpful. I would not go any were else to service my Honda or to purchase a new one when I am ready. Bill from ABQ

Eric2318

2 de jul. de 2014

My service for my Honda Fit was wonderful. I got things in and out in good time and the service manager was great at explaining everything to me. My wife's car also was serviced and the problems taken care of that same day despite our delay of getting back to the service department late in the afternoon.I love Honda's and this is one of the reasons why, great service and care, not just the feeling of being taken advantage by someone who is just in it for the money.

Keber3

29 de jun. de 2014

I took my car in for a lube and oil. I was greeted quickly by someone who was very friendly. However, once I got inside to give my info, etc, it seemed that everyone was a bit on edge; not as friendly as in past experiences. My car was done very quickly and with extremely good work. However, the gentleman who called me actually called me over the speaker (which was very difficult to hear). I wasn't sure it was me who was paged, so I went to the service desk to ask, and the gentleman told me he had been calling me for some time, quickly, and w/o showing me the test results from the paper, glossed over the recommendations. He didn't come back to get me (I was right there - in the waiting area, not far....) and was very pointed. I was taken by surprise as it was just a weird experience. I have enjoyed coming to this service center at the dealers for 5-6 years now. I find their work to be of quality and usually are over-the-top friendly and courteous. Not this time. I am hoping this is just a fluke and not what will be the norm from now on.

Steven Chavez

28 de jun. de 2014

I recommend Garcia Honda to anybody in the world they have good customer service they keep the customer satisfied and they answer all questions to the best of their ability.

stshirl

28 de jun. de 2014

So nice to have a place to have our car serviced that makes it a pleasure rather than a nightmare. As always, our experience this time was fast, professional, and pleasant in every way. thanks, Garcia Honda Service Dept!!

wendell

27 de jun. de 2014

Fast and responsive. Everything done the way I wanted.

Jim Munroe

27 de jun. de 2014

Ready for me when I arrived and I was out quickly. Painless and efficient

Ruth schoder

27 de jun. de 2014

Dave is wonderful to deal with for servicing my vehicle. The service was performed quicker than promised. Luis is a patient and very informative while I looked at another vehicle. We took a test drive

Frank H

27 de jun. de 2014

Routine service. They keep our records so they know what our 12-year-old car needs. It runs like new still.

rahtwo

27 de jun. de 2014

I was asked if I wanted the complimentary car wash, and I said yes. But I rate the quality of the wash as "D". Water spots were left; one side was clearly better than the other; the hubs were only partially cleaned. Offering a wash is a great customer service idea; but if the wash is done poorly, you might as well not do it.

ammatlock11

27 de jun. de 2014

Alan Logsdon is the best service person. He makes sure everything gets done. And makes sure that nothing else is wrong and checks all possibilities of the situation.

Jordan1427

27 de jun. de 2014

Manuel Lopez was very courteous. He answered every question that we had. This is the 3rd vehicle that we've bought from Garcia, and this experience was the best overall.

Randy

26 de jun. de 2014

Garcia Honda Awesome dealership well done to everyone

daniels83

26 de jun. de 2014

The service offered me was excellent. My service manager was friendly, informative, and understanding. (Angel) I have used Garcia Honda to get my Honda Civic serviced for the past 8 years and have always left very satisfied. Thanks. Joycelyn jackson

A. K.

19 de may. de 2014

They got me in for a wheel alignment on a same-day basis, and had the work done in 90 minutes. They also replaced my worn-out tires, and when I checked their price, it was the same as if I had bought the tires online. Very efficient, polite, and honest.

mipreciosa

15 de may. de 2014

My experience at Garcia Honda in Albuquerque was superb! From the minute that I walked in to the time that I left. I have to be honest, all I went in for was to have an extra key made for my 2010 Honda Civic. By the time I left, I walked out with a new key that went to my new 2014 Honda Civic. It was a very good decision. Manuel Lopez was very courteous and attentive to my buying needs. Buying a new car from Garcia Honda in ABQ was a great choice. It was a joy to work with a group of people who discplayed such professionalism.

JB from Santa Fe

14 de may. de 2014

This is what I liked: I live in Santa Fe. I bought my CRV from Garcia in ABQ. The buying experience was terrific. Tony was my salesman. I wanted Garcia to do the service work. I called for a service appointment on MON. The appointment was made for the next day at 2pm. I brought the car in on time and the service was completed in one hour. One of the service advisers went over the inspection and explained what service was done. I appreciate the friendly and efficient service offered. I will continue to use Garcia for my CRV service. And to send me on my way, Garcia washed the car!!! Keep up the good work. Thank you. .Jim Beck Santa Fe p.s. I enjoyed looking at the great collection of RC Gorman prints. The dealership is clean and comfortable.

mriangarc

14 de may. de 2014

My over all experience at Garcia Honda was quite exceptional. CJ was very knowledgeable about the vehicle that I test drove. He was very friendly and understanding about what type of car would fit my needs. CJ fully explained the process for financing my new car as well as what to expect with my trade in vehicle. Everything went very smoothly, no stress! I am very happy with the car that I purchased and I am especially happy with the amount that I paid for it.

RAM-ABQ

9 de may. de 2014

Prompt response. Email and website easy to use. Knowledgeable and friendly people.

Mountain Maniac

6 de may. de 2014

My 2008 CRV told me the oil wax at 15%, so I scheduled the necessary oil change. Soon after the call I was emailed the appointment reminder. While in, other maintenance items were discovered due. In addition a leak involving my air conditioner was found. The cost was going to be much more than expected so I was called to discuss this and to obtain my permission to continue. Even with the extra work, the car was completed by the scheduled time and I was called when it was ready to go. I also received a complementary car wash! Very professional people here from the initial intake gentleman to the guys inside. I will buy my next car here if only to use this service!!!!

Sunnydee518

29 de abr. de 2014

The service was excellent. I bought an maintenance care plan and made my appointment online and I was in and out in a flash. AWESOME! Thanks Garcia Honda.

PiperS

25 de abr. de 2014

I'm thoroughly surprised by the rest of these reviews, not even close to our experience here. In short, they care more about you getting financed through them than giving you a value. No negotiating on the price, only misdirection with "we will work with you", which means extending the length of the loan. We came in, with a check in hand, pre-approved through a bank of our choice at an excellent rate, and we wanted a lower out the door price; however, our sales man kept saying things to the effect of "well, put $1,000" or "we can give you payments of XXX with a long loan...". Not what we wanted, but they kept coming back to financing through them and wouldn't budge on the out-the-door price. I guess I must point out that they one time they lowered the price was after taking away part of the warranty.... Thanks for "working with us" on that one Benny. We went to Power Ford and they THREW IN the CPO inspection (which meant a better and longer warranty) for no additional cost. The model was a year newer and $2,000 less than what we were close to buying at Garcia Honda. I don't ever plan on going back or recommending anyone else to go there, there are far better dealerships than give you more car for your dollar.

dicandelari

22 de abr. de 2014

Since I live two and a half hours out of town and I work seven days a week it is difficult to bring my vehicle to the dealership to be serviced. When I am able to come, the Honda Service staff consistently fits me into their busy schedule. I am extremely grateful for their consideration.It is refreshing to experience astute professionalism, remarkable efficiency, and quality service in an age of mediocrity and sub-standard business practices. It is not hyperbole to say that the friendly staff at Garcia treat you like family. And, it is all done with a sincere smile.

tinajohnston54

19 de abr. de 2014

From the minute I drove up, to the minute I left, it was delightful, every one was nice and courteous explained what was going to be done and professional.

MichelleSilver

7 de abr. de 2014

Garcia Honda service department got my CR-V into the bay quickly and assessed the problem. Within 15-minutes, the technician explained the problem to me and said it would take this long to repair. My wait time was only 2.5 hours. I was happy they fixed the door lock, but I don't know why they company did not situate a Recall on this safety item?

MagPie216

1 de abr. de 2014

I have wanted to get the most out of my 2013 Honda Accord so I was excited when I read online that there was an update to the computer system that was available so my car would communicate better with my iphone. After there was some confusion on it being available at Garcia Honda, Scott got in touch with me and set it up to have it installed the next day. Everyone at the service center was polite and helpful. I appreciated that they admitted they hadn't done this install on another vehicle and couldn't say how long it would take, etc. The honesty was nice.

AbqFamiilyRobinson

27 de mar. de 2014

We have always had good experiences here. Both sales and service. Lorie and her staff in used car sales have never let us down. If you are looking for a new vehicle Toby can get you a line on many makes including Honda. He recently helped a friend get a terrific lease deal. The service departments have been great also. I've known the Garcia's for over 30 yrs and highly recommend this dealership.

dakofsky

27 de mar. de 2014

We were very pleased with the professionalism, friendliness, overall service. We also appreciated being shown more information about the car and things to look for.

decton

21 de mar. de 2014

Our first service experience was great. Just had our first oil change and inspection and had already driven 9,000 miles! That is wonderful for us as we drive it as a commuter car 80+ miles a day, 5 days a week. It adds up fast. My husband and I are enjoying the Accord very much.

wanli

20 de mar. de 2014

It took me about 2 hours to finish the services, it's pretty fast. And free car wash provided, I felt pretty good. I would like to keep maintenance here in the future. The only thing not very good is the price is a little bit too high for oil change.

John and Kari

14 de mar. de 2014

NIce, honest, good deal. I would definitely go back when buying a new car. The other local dealer was not willing to provide the same discounting unless it was an all cash deal. I could pay the cash, but the other local dealer turned me off just because of that alone. Garcia offered up the discounting without even asking. And I know for a fact that the base, and then the final price was netter at Garcia.

RickNorth

14 de mar. de 2014

Everyone was really nice and it was an enjoyable experience. Other than Lexus, I have never been to a place where everyone was so helpful and friendly. I will be back for my next service.

Martinezj1233

28 de feb. de 2014

Yes I would definitely recommend Garcia Honda to anybody who is looking to purchase a new car because they are super professional and friendly. I especially love professionalism.

HappyGirl

27 de feb. de 2014

I always have a great experience when I need my car fixed. Everyone in the service department is friendly and extremely helpful! I've never had any issues in bringing my car in or with any of the repairs.

alamofitman

27 de feb. de 2014

I had originally experienced Garcia Honda through a friend's service there. While I was picking her up after she dropped off her car, I mentioned a problem with my own 2007 Fit. The service manager promptly told me to drive it around and they fixed it in a very short time at a very reasonable price. I decided then that I would buy my next new Honda at Garcia. So when I did come back for a 2013 Fit, I was not at all surprised by the great service and attention to my requests and needs in making the purchase happen as easily and painlessly as possible. I actually wound up buying more car than I thought I could for a payment well within my budget. I remarked on the great service and Manuel had a great perspective. He said "There are 3800 Honda dealerships in the United States. So why would you come to this one, other than for the excellent quality customer service we provide." I agree.

jasongrammer

27 de feb. de 2014

The customer service was "Great" due to a quick check-in from the drive-in bay, prompt service inside by an advisor and little wait for a courtesy shuttle as I was dropped off and picked up. The last point was a decider due to my not having any other means to get home and quite a waste of my time if I had to hang around the service center all day. The lesser "Good" ratings are due to my needing time to evaluate the quality of vehicle servicing done, but I do appreciate the notes about the front struts from the inspection done on my car. Also, it's been awhile since my last visit for service because I was a bit turned off by a less than friendly experience or two I had had in the past. I'm glad to say that that was not the case yesterday. Lastly, the "OK" for the cost of the servicing should not be surprising. Servicing usually costs more than you'd hope it might. I realize that the type of servicing probably required a lot of shop time, and in the end the advisor was able to take a little off the quoted price but it still hurt. Replacing the belts and pump was necessary and I needed the dealer to handle this one. So thank you!

m_mcruiz

21 de feb. de 2014

This is the second new car I have bought from Garcia Honda. I've always been treated very well by all sales/floor staff I've encountered and never felt pressured to buy anything. Louis, Ayrat, and Matthew (in finance) answered my questions clearly and promptly. Before I bought my new Accord, I knew that I wanted to buy it from Garcia because I like giving great companies repeat business. I have also taken my old car to Garcia's service department for 6.5 years and have always received great service from them.

amandatrujillo716

20 de feb. de 2014

Although my issue is not yet completely resolved, Keaton kept me informed through the whole diagnostic process. He throughly explained the steps that were being taken to try to resolve my issue and was friendly and professional.

Pattyrm

15 de feb. de 2014

The Service was timely. Richard was courteous, polite and friendly. The waiting area was clean and comfortable. Paying was taken quickly and the ladies were helpful and friendly.

Grhartwell

14 de feb. de 2014

The sales team and manager were very helpful in explaining all the details of the purchase. The test drive was well done and the car was delivered as promised

JCRII

12 de feb. de 2014

Took care of all issues for the right price and had me out of there in under 2hrs. The WIFI speed needs to be increased though to allow me to conduct my business easier while waiting. It's a lot easier to wait when i can still work.

Joe

9 de feb. de 2014

The employees were all very friendly and my maintenance was down quickly. The waiting area could be more comfortable. More workspace with little traffic that is not in hall the the restrooms. Free WIFI should be available. Gosh it is 2014!

Judy9521

9 de feb. de 2014

While having our 2012 CRV serviced, my husband and I decided to look at the 2014 CRV's and were very impressed. Ron Lenkowski (who sold us our last CRV) did an excellent job of explaining all the new features to our satisfaction. He, and everyone at Garcia Honda, are so courteous, helpful and friendly - they make it a pleasure to do business there, we wouldn't dream of going anywhere else!!!Without a doubt, this is the best dealership in ABQ.Judy Meadows

tn.Jocelyn

1 de feb. de 2014

Angel is very knowledgeable and had carried a confident tone.Even if he did not had the info he ws confident on telling me what he did know, but will ask a tech for the information that I had requested. Outstanding customer service and got me in the out of the place with clear distinct info I'd requested. Very kind throughout the entire process. The guy that I first met that took my car and signed me in was also very kind and did a great job.

Honda

29 de ene. de 2014

Wanting to say I could of have bought any car of my desires. I was driven to Honda Garcia in Alburquerque, NM. Both Toby Garcia and Ron Lentkowski I think they should be the number one in car dealers. I used to hate car dealers. ??? Barbara Coats

AMBiggers

21 de ene. de 2014

I take my Honda Insight to Garcia Honda for regular maintenance. The service department offers exceptional customer service and recommendations. I always walk away knowing that my car has been serviced with the utmost quality and attention to detail.

RobertCo

19 de ene. de 2014

Simple. No brainer process had only one frustration. My confirmed 'Appointment' was unable to be located. Slight hiccup in an otherwise run-of-the-mill auto repair visit.

Satisfied

13 de ene. de 2014

Since I live out of the Albuquerque area I was looking for new vehicle via internet. I found the car I was looking for and received an out the door price quote by telephone from Toby Garcia. This was not a come on in to the dealership and we'll talk about price. This is the main reason I went to Garcia Honda.

Shirley Grider

13 de ene. de 2014

Excellent service and support; good shuttle service too. Very responsive

S2000 owner

9 de ene. de 2014

We have bought at least 6 vehicles from Garcia Honda. The purchase, maintenance and customer attention has always been excellent.

Julia

4 de ene. de 2014

We purchased a CRV in October after much online research. We were tired of our van and wanted to downsize. The CRV had the highest safety rating and best mpg for other SUVs in its class. We went in completely skeptical to test drive. The test drive was amazing. Our sales man, Mike, showed us all aspects of the car before getting in, showing us how to use everything. He raved about the back up camera and blue tooth phone system. Neither of those were important to us then. We now couldn't live without them. My husband was convinced that we couldn't afford it, but we still let them pull our credit to see. They gaveus copies of our scores in case we wanted to go somewhere else next. No pressure at all. The sales manager was very friendly and came by often to check on us and answer questions. They were willing to do some nontraditional things with our trade. We were out with a new vehicle we could afford in like three hours. We were so happy with the no pressure wonderful sales experience that I doubt we will ever go anywhere else. in December we bought another CRV, working with CJ this time. Another wonderful experience. My husband and I love the vehicle and we both want one. We then took my mother in law over and she got a Fit. I test drove that one as well and loved it. High quality cars, high quality sales experience. I was in an accident two weeks after buying the first crv and the service staff pointed me in the right direction and checked it out afterwards. Havent needed any other service yet.

Mark A Honda Civic

2 de ene. de 2014

I found my sales representative, Ron, Louis, CJ as well as Monica to be most helpful in my closing process when purchasing my 2013 Honda Civic. It was a smooth process and a pleasure to deal with the people overall. I will probably by another Honda in the next year or two at the same dealership.

Corgi lover in Albuquerque

29 de dic. de 2013

Service on our Honda was quick and thorough. We'll go back again with confidence.

Chico1

20 de dic. de 2013

Outstanding customer service and no pressure sales. Sales person was extremely knowledgeable, patient and friendly.

SimiBee

20 de dic. de 2013

I'm not sure if Patrick was the automotive technician who worked on my vehicle or if he was the gentleman who checked me in. The gent who checked me in exemplified great customer service and provided me with my most positive experience with Garcia Honda to date (I've been unimpressed for the most part). My invoice number was HOCS758164 and this review is for him and him alone. I have to say, this being my first visit to Garcia Honda Service center, my initial impression wasn't good. I didn't know where to go and so went into the glass kiosk outside the center to ask for assistance. The pompous pretty boy on the right asked me how he could assist and talked over me as I answered. I found him to be rude and unhelpful. I was ready to never come back to Garcia Honda again and you can thank the gentleman who actually assisted me for giving you another chance.

LMC

14 de dic. de 2013

Always happy with the people and service at Garcia Honda!

ot

14 de dic. de 2013

excellent customer service, very profesional and prompt service.

Rodney and Kathy

12 de dic. de 2013

My wife and I recently bought a new a Accord and at the end of the transaction my wife commented, "this was the most pleasant experience we have had in years!" We have been married 40 years and have bought over 30 cars, so that was quite a statement. Manuel Lopez was our salesman and he was a true professional, no pressure, a great price from the start, and the car is awesome. We recommend this dealer to anyone looking to buy.

tjassmann

11 de dic. de 2013

Overall experience was quite favorable! I found Alan to be very attentive and made a good impression! The price was reasonable for the service received: Oil, Tire Rotation, Filters, etc.

Kevin Weldon

6 de dic. de 2013

I give everyone at Garcia Honda a solid 10. Thank you to everyone that took care of me. Great job.

Andrew C

5 de dic. de 2013

No Pressure and friendly staff. A great experience.

woodleyk

1 de dic. de 2013

I am always generally pleased with the service received at the Honda service center. My goal is to keep my Pilot running and in good condition until it has reached 300,000 miles and I think with the technicians help we may be successful! Thank you.

alschacht

23 de nov. de 2013

My husband and I were driving to work when one of the wheels started making a metallic scraping sound. We pulled over and did not see anything. We called Garcia Honda and they were able to fit us in that day. They checked everything out and did not charge me anything. This is the second Honda I have bought from them and they have done all the service on both cars. I have always been very pleased: the service has been good, the employees are polite and friendly, and the car is done when they say it will be done.

Patty in Corrales

21 de nov. de 2013

I do not like sharing a bathroom with men. It seems they should have had whatever problem solved before ladies, customers come in. And usually they will have some sort of breakfast roll at &"00am in the morning.

salazars

20 de nov. de 2013

When my mom & I drove up, Travis Twilley came to see how he could help us. I had asked for Ayrat, but he was off. I asked Travis Twilley to help me. He took us to Monica O'Malley who greeted us very friendly & professional. She had Travis help us with finding a new Honda Civic. Travis showed us the new 2013 Honda Civic. I got to test drive once we were off the lot. My mom & I were very impressed with all the features of the Honda Civic. Once the decision was made to buy one, Monica told us what colors were available & I got to choose the color I wanted. I picked white.Travis helped me fill out the paperwork & Monica helped, too. My mom was very kind in giving the down payment. We explained the situation of being in a car accident. I was still fighting with the insurance company as to what they were going to do with my 1993 Honda Accord. After a few days, we decided to go ahead & get the car despite no answer from the insurance company. Monica called & I returned her call with a date to go get the car. Monica told me that Travis would come pick me up & take me so I could get my new car right away. I made the appointment for Thursday after work. I am very appreciative of being picked up. A friend was picking me up & taking me home for at 1 1/2 weeks. She was starting to get irritated. Once we got there at the dealership, Travis was very helpful. I got to see the additional features that I could add to the Honda Civic while we were waiting for Matthew Newton. Monica came over & asked how my mom was and if I was excited about my new car. Yes I was excited & happy to be getting my new car. Very friendly & courteous. Impressive lady. Once I got into his office, we did the paperwork in no time. Matthew explained each single paper that I was signing & why. He also answered my questions in regards to payments & payming extra when I had the money. He even made a few excellent suggestions to help get the car paid off faster. Excellent information I will follow. Once done, I got my paperwork & Travis took me to my new car. He explained all the features of the car. He even answered all my questions regarding some necessary features I needed to know in order to drive my car. Eg: lights, window wipers. He was very kind to set up the bluetooth on my phone with the car. How cool is that!!!!! Excellent explainations of the car controls. Ones that I needed to know & ones that I wanted to know. If I was to buy another Honda, I would definitely ask for Travis Twilley as a salesman. I would be happy to work with Monica O'Malley & Matthew Newton again. They are very professional & excellent employees. I hope that they are with you for a very long time!!!!! Thanks for the excellent help from the moment my mom & I went in till I signed the necessary paperwork & drove off in my new Honda Civic!

J. Heath

16 de nov. de 2013

We were very pleased with everyone. They gave us a fair price for our used Pilot and we were very please with our final price and the Honda financing.

brj76

15 de nov. de 2013

Everyone we worked with was friendly, professional and helpful. What we didn't understand at first, was explained and understood...never felt rushed or pressured.

meemer101

9 de nov. de 2013

This is my second submission; my issue is now with the web site. Can't find my account -- I don't care, but you do. Web site wouldn't let me go back when it couldn't find my email addresses; erased everything. As for the rating for Garcia Honda, I must say that I do not trust ANY car dealers. They charge more than the independent auto mechanics, so I don't use the dealers. That said, Garcia Honda people are ALWAYS courteous, professional, friendly. They ALWAYS tell me what's going on with my car. The Garcia Honda people have become familiar faces, part of my community, and I appreciate that.

Burro505

7 de nov. de 2013

Monica and Travel proved to be very professional and courteous. They were very knowledgeable about the products. Their patience during the "negotiations" and post-sale was noteworthy to say the least. Matthew was also very helpful and personable while the paper work was being finalized.

IrisG815

3 de nov. de 2013

The service was excellent, every question was addressed and the price was better than your competitor. Keith was very diligent about calling just to see if all was OK (even after we purchased the car) and if I had a question he did not have an answer to, he immediately got the answer and called back. Overall, we were very satisfied with our experience at Garcia Honda.

New Pilot Owner

2 de nov. de 2013

They did not have the color I wanted, so they found it and had it shipped within 2 days. They gave me the price up front. I completed the paperwork early and was able to drop by to pick up the Pilot without any wait.

Rockylwang

2 de nov. de 2013

The sales is Ron who is great and professional and fun. And he has followed up with courtesy after purchase. He has good personality too. Strong recommendation.

LynneHunt

28 de oct. de 2013

I was not ready for a car but needed one because my car was totaled in an accident. I was grumpy about having to replace my old car, but the folks at Garcia Honda were friendly and knowledgeable, and helped me make an informed decision. They treated me right and I did not feel "hassled" or "pressured" by the buying experience. They even helped me value my totaled car for insurance purposed. I ended up with a car that I love and am very happy with my decision. I would definitely recommend Garcia Honda to others.

Leighton Davis

24 de oct. de 2013

Over the years I have developed a distrust for service providers. Garcia proved to be an exception to my rule. My need was just a battery but I needed it "now". They got me in quickly, tested both the battery and charging system, replaced the defective battery and sent me on my way in a bit more than an hour. They told me what killed the battery and they could fix it, for a reasonable fee, but didn't push the issue. Totally up to me if I wanted more work done. Because they didn't push, threaten, cajole, or otherwise try to squeeze more work out of me I will take my Civic back for the repair....at my convenience. I very much appreciate that sort of treatment. The facilities are well maintained and the staff look and act professional. The Garcia group ( we bought a Forester from their Subaru store) has been the sort of business I want to do business with every time I go in. I hope they continue to prove my scepticism wrong.

Ann505

17 de oct. de 2013

Great Customer service...felt welcome and my needs were meet due to a tentative and helpful staff. Great atmosphere in waiting area. Will come back.

Genert

6 de oct. de 2013

Of all the dealers we visited one afternoon, Garcia Honda had the best customer service. They met our need and expectation for a new vehicle and made us feel we were in charge without being pressured.

Bob Jacobson

1 de oct. de 2013

We purchased our CR-V in July, 2013. One of the reasons for purchase was we wanted to re-due our honneymoon trip for our 40th wedding anniversary in Aug. We did. We went basically the same route through the western state. On our original trip we camped, but this time we stayed in comfortable motel, etc. We at least six Nat'l Parks, many monuments and state parks. We put on 5400 miles. Visited NM, Colorado, Utah, Wyoming, Wash, Oragon, Calif, Nev. The CR-V did great and on one leg got 38 m/g, avg 35. In town avg 28 m/g. It we were comfortable with room enough for all our stuff. From mid Calif, Redding to Austin, Nev we drove in a smoke haze due to the Yosemite forrest fire. Great Car. This is the first new car I have ever purchased. Thanks

Duke City Dad

28 de sep. de 2013

Pleasant transaction at all levels - knowledgeable, competent staff - anticipated needs - couldn't have been better. I am telling friends to buy from Garcia Honda.

hondamccabe

17 de sep. de 2013

Garcia Honda was very patience with us having many questions they did there best by answering every single one of them! WE are very happy, and satisfied with there customer service, all of there sale people........THANK YOU MR TOBY GARCIA and HONDA!!!!!!!!!!!!

Leroy &Maxine Quintana

14 de sep. de 2013

I recommend this dealer and staff to all wanting to purchase a car.They help you with whatever needs you have in mind.They are very cordial and pleasant.It is a pleasure to do business with the dealer.The thing that surprised me more is that while waiting for your vehicle you can see your car and mechanic in the shop working on your vehicle,this tells me that they hide nothing and are willing to let you see what they are doing to your vehicle.To the all the staff who we met,and I wish that I could remember you names,a big thanks.

Honda buyer

12 de sep. de 2013

All aspects of our interaction with Garcia staff were satisfactory to excellent in three visits. The only annoyance was too much waiting while sales staff conferred with each other. We became acquainted with several staff members as they rotated among us and other customers. All were pleasant and helpful while doing their sales pitch or other duties. It was a far better experience than our last Honda purchase, which was from the other Honda dealer in Albuquerque. We also appreciate the fact that Garcia supports community cultural activities and facilities at the University of New Mexico.

JB from Sta Fe

12 de sep. de 2013

Tony Rumbo, salesman, did an excellent job showing me the features of my new Honda CR-V. He explained how things work. He showed me how to set the clock and I gave him several raidio stations which he set. I liked his easy going manner. No high pressure sales talk, etc. It was a very good experience. I live in Santa Fe, however, I preferred to buy ny bew car from Garcia in ABQ. I would recommend Tony and Garcia Honda. Thank you. Jim Beck

Derek

11 de sep. de 2013

I have purchased three cars from the Garcia dealerships they are always professional and very friendly.They will go out of there way to see that your purchase or service leave you feeling that you are important to to them.Good job Garcia dealerships!!!

Lady Methusela

7 de sep. de 2013

Owning the same Honda Accord for 21 years should be ample testimony of my satisfaction with the brand and service. Not everyone is privileged to own a car old enough to vote. However, I was ready to consider a Toyota and/or a Suburu...just for a change. All my interactions with the salesman (Manuel), the business manager (Danny), and with the boss (Toby Garcia) confirmed that I was in the right place. Dave in the Service Department has already confirmed for me the quality of maintenance that has been available to me since 1992. I have every expectation that it will continue. At age 84, I am quite confident that the car will outlast me. Now, if I can just get used to all the bells and whistles (i.e., technology) that has changed in a couple of decades.

stew moscovitch

3 de sep. de 2013

Do your homework...They are the most expensive and rudeness from their service manager Richard just made my purchase an unpleasant one.I was fooled once and went back...Don't be fooled like I did.BTW they are famous [ by me] for the most expensive oil change in America.Research it. In the end the oil change may be overlooked but the other stuff like expensive extended warranties [ not from Honda], rudeness etc make me a fool if I go back.Good luck.

Elaine HS

28 de ago. de 2013

The salesperson was friendly and let me test drive several used cars. I was able to choose from a selection of the model I was interested in. However, I have also been in this dealership before just to look at cars, and they have no problem with that as well.

jujohnson1

21 de ago. de 2013

Everything done on time and with care and communication. There were no surprises and nothing done without our knowledge and approval. A job well done.

MarkTurnbull

16 de ago. de 2013

I purchased a 2013 Honda Pilot from Garcia Honda after Toby Garcia agreed to match my Triple A price quote. It was a very quick and pleasant experience. They were even able to beat my pre-arranged financing by 1.48%. Having my roof rack and cross bars installed was also a very quick and easy experience with the service department. I would definitely recommend Garcia Honda to my friends and family.

arhohnstock

10 de ago. de 2013

I was impressed with the thoroughness of the diagnosis. I was also impressed with the attention to detail and Richard's repeated attempts to reach me by cell phone to give me the cost of repairs.

awd_runner

10 de ago. de 2013

Before visiting Garcia Honda we looked at two other brands, both owned by a behemoth dealer of the western US. I was surprised to see cliche slimy car salesman behavior at both of these other dealerships. Gary at Garcia Honda was the complete opposite. We did not feel like we were being pressured into anything and he was open and up front about the whole process of selecting and purchasing a vehicle. Gary was also very knowledgeable about what he is selling. One would expect this from a salesman, but that was surprisingly not the case at other dealerships. Although I did not set out to purchase from a Garcia dealership, this is the second time I have done so.

ahannon

1 de ago. de 2013

Everyone I dealt with was courteous, friendly and knowledgeable. I'm sorry I don't remember any of their names. The electricity went out while I was there and the staff was solicitous and made sure everyone in the waiting area knew what was happening and gave regular updates on how long it would be off.Alice Hannon

Anthony & Nano

1 de ago. de 2013

This is our 5th Honda. Three purchased new since the late 80's. All new purchases were upgrades. The sales staff were very knowledgeable with the Honda product. Louis and Gary obviously take great pride in what they do and they do it good! The service team were made available to answer all questions, particularly Brian Osler. We will definitely visit and recommend Garcia in the future for new purchases in the future. Keep up the good work!

Shyshy

28 de jul. de 2013

Great service department. They had my car in and out quickly and the cost to fix it wasn't too bad.

Dale Guillot

25 de jul. de 2013

As always....I am extemely pleased. Bryan in service is a first-class act!

tripberger1

23 de jul. de 2013

I have dealt with many car dealers over the years and Garcia Honda is the ONLY one I actually like to come to. Sales people are friendly, never pushy and always knowledgable. Managers have always gone above and beyond to work with my wife and I to enable us to stay in our price range/budget. More than once, the owner himself Toby Garcia has worked with us to get us a vehicle at the right price. I've never experienced that at any other dealership. The maintenance section is top-notch, quick, efficient and has a superb shuttle service. How much do I like dealing with Garcia Honda? Since 2001, 12 vehicles, new and used, for myself and family members. As long as I live in the Albuquerque area, there are more to come. I'll never go anywhere else.

pduran

16 de jul. de 2013

Just bought my 3rd Honda from Toby and his staff. Gary Saiz was knowledgeable, friendly and professional. Matthew Newton - terrific personality; surprising for someone in Finance. Monica was great in facilitating process. Very positive experience.

Science6th

13 de jul. de 2013

I found the Garcia Honda Dealership to be thorough and knowledgeable concerning the service of my 2013 Accord. My appointment was for 8:00 AM and I was out of there by 9:10 AM. The cost was reasonable since synthetic oil is required. The tires were rotated and the car was washed before being returned to me. The service personnel were courteous and respectful of my time and questions. I will continue to have my Honda serviced at Garcia Honda. Please note that this is the first Honda or foreign car I have ever owned. Respectfully submitted, James Richardson

snmbloom

4 de jul. de 2013

Brian Ostler (and his team) is the main reason we buy our vehicles at Garcia and have them serviced there. My previous vehicle was an Acura and I brought it there for service as the service department was so far superior to Acura. He is the best.

Aarons2011pilot

4 de jul. de 2013

Purchased a used pilot under warranty. Jay and Art made me feel like I was a lifelong customer and resolved all the issues immediately. Will definitely be a returning customer.

LynneJMcCarthy

4 de jul. de 2013

Very helpful. I had brought my car in previously for a part that was recalled. They found no problems at that time, but it eventually went. Garcia/honda acted promplty, repaired the part and did not charge me. Appreciated it. Thanks

pagardn

27 de jun. de 2013

As always, quick and reliable and friendly, too. Thanks again.

pat

25 de jun. de 2013

great service done in a timely manner, recommend people use them

Tom McCollum

13 de jun. de 2013

My wife and I both own Hondas, purchased from Garcia. We continue to have our vehicles serviced at Garcia--excellent customer service and quality.

Larry

11 de jun. de 2013

I had an appt. for an oil change and wiper blade replacement at 1:30. I got there at 12:30. My Ridgeline was in and out. I drove away at 1:30. Very pleased.

AZ Jay

7 de jun. de 2013

The sales staff was very helpful and not pushy. I was very impressed that the first salesperson that answered the phone was the owner, and was further impressed by his honesty and amicable attitude. I would highly recommend Toby, Louis, and the team at Garcia Honda!

BJal

6 de jun. de 2013

Extremely rude salesperson Toby Garcia. Was negotiating a Honda Accord. Refused to negotiate the price. Made fun of us with another associate. Please do yourself a favor and buy a Toyota instead. Or buy from another city like Denver or LA.

P4R4BOL4

5 de jun. de 2013

Overall my experience was good. Sales staff was helpful and Tony was very accommodating. I had researched and knew what I wanted before my visit so it wasn't difficult. The entire process was very easy and staff was very professional.

Anny

5 de jun. de 2013

The staff was friendly and knowledgeable. There is a separate area for children in the waiting room, which makes it much easier on a mom with three kids to get an oil change and tire rotation!

ewittwer

4 de jun. de 2013

I had a positive experience, very friendly, no problem going back, everyone was so kind and very efficient, I realty liked getting my car back clean also.

satisfied customer

1 de jun. de 2013

Came to get another key for my 208 honda accord.....I was in and out in 30 minutes....I only had an hour and they were great. I will definitely come back for service and to get another Honda.. I have been driving Honda's for 28 years. They are the best..dependable and service and parts are reasonable.

Pabeyta

31 de may. de 2013

The Garcia group has been great to work with. I've purchased 2 Infiniti's from them and now bought 2 Honda's on the same day and they made it very easy. I will purchase from them again in the future.

Michaelwebb

25 de may. de 2013

Had a very good experience. Personnel were knowlegable and friendly. Got the work done on time. will definitely come back. Good to have a dealership that gets things right.

guerra659

25 de may. de 2013

Excellent service in and out for an oil change.,very friendly, courteous nice waiting area.,staff introduced themselves, explained what took place related to service. Top class!

Maggie

24 de may. de 2013

Gary Saiz was wonderful to work with from the first moment he met us in the parking lot and throughout the whole process. He answered all of my questions as well as my dad's question since I brought him along so I wouldn't be intimidated. It was a really good experience and I love my new car!

Red

21 de may. de 2013

Above and beyond customer service at this dealership. The service writers are well informed and personable. Service is done right the first time and the vehicle is ready when promised. The dealership and service areas are kept scrupulously clean. It is a pleasure to take my vehicle here for service. Even the charges are reasonable considering you are having a Honda expert work on your vehicle.

ehervey

4 de may. de 2013

We experienced great customer service and everyone worked very hard to get us the best deal possible and into something we felt comfortable with. Ron wanted us to be happy with our purchase and wasn't going to stop until he had done so. The team effort from all involved was extremely impressive and we couldn't be happier with the decision we made. The Garcia Honda team offered quality work and we would recommend this as the place to go in order to experience overall customer satisfaction. Thank you.

Appreciate beautiful Cars

4 de may. de 2013

From the time we were met in the parking lot of Garcia Honda by Jacob Perry, we were very cared for by him. He kept in touch with us by phone and email as we searched for our new car. We reviewed the Fords, the Nissans, the Mazadas and the Toyotas. We were totally sold on the Honda, after we looked at the other cars. The sales people were not caring or very informative. Garcia Honda was totally opposite in the care of our needs and wishes in our car selection. My husband, is an engineer and usually asks many different questions about all cars however, Jacob was able to ask everyone of those questions. He maybe a new sales person for Garcia, but he is very educated about the Honda's! Thank you for having staff support that is so good at what they do to assist your customers. We are so thrilled with our Odyssey and will bring it in on Wednesday, for the extra's to be installed.

LedPink

28 de abr. de 2013

Alan was very professional and the service was done quickly. I am glad you are open on Saturdays for service. It would be very difficult with my schedule to make it over to your service department if you were only opened M-F.Thanks, Jim

rpkromer

23 de abr. de 2013

I did not expect same day service or out of warranty coverage. Parts were in stock. I was on my way in less than 1 Hour.

chelagurn

19 de abr. de 2013

I got my car serviced yesterday. Employees were helpful, efficient and I was in and out in a shorter time than I thought. They took care of everything I asked and I got a free carwash too:)

Zeeshan

7 de abr. de 2013

The Staff is really helpful and overall gud customer service

Ditter

5 de abr. de 2013

I has a great experience with Honda Service Advisor. He was great and very personable.

raetikay

13 de mar. de 2013

In an intital internet conversation for a new civic, I received this response from the owner's brother: "thank you for your response. being that you work for wells fargo im assuming that you have done the math and you are aware that you trying to purchase the vehicle well below dealer cost and that is why you have not found a dealer willing to "let you take a civic off their hands" at your terms. the pheonix area is extremely competitive and im sure that you will find a vehicle in your area without having to travel to NM. regards, toby Toby Garcia New Mexicos #1 Volume Honda Dealer New Mexicos Only 9 Time Honda Presidents Award Winner Phone: (505) 260-5115 8301 Lomas Blvd NE (Two Blocks West of Wyoming)"VERY GLAD I DID NOT DO BUSINESS ANY FURTHER WITH THIS DEALERSHIP

andreamarie2323

6 de mar. de 2013

I took my 2012 Honda Civic in last week for serivce. There were light scratches on the trunk and Scott and Dave were able to have them buffed out the next day. The car looks fantastic and I am very pleased with the serivce. THANK YOU!

2006blackCRV

4 de mar. de 2013

I trust Honda dealerships for caring for my car and was impressed with Garcia Honda. Everyone was very friendly and helpful and it was nice seeing the cars being worked on. Very professional. Will be back again. Thank you.

fravel

28 de feb. de 2013

THe circumstances were a little strange in that Carlos Garcia had the car delivered to me at Infiniti for a test drive and I bought it. No looking or sales pitch involved.

dbkirkp

21 de feb. de 2013

I was helping my younger sister shop for a new car because my father is a tax accountant and in the middle of tax season where he is working at least 80 hours every week. We went into Garcia Honda to look at the 2013 accords. We found a car we wanted and negotiated a very reasonable price (We were told we were getting this price because we knew people in the service department). After my sister had a family discussion with my father she went in with him the next business day with 10k to put down on the car, which hadn't even hit the lot yet. There they were told that the price of the car had gone up by about $1,000! It was rediculous. After they said that they were not going to purchase it if they change the price at the last minute, they kept playing the "wait em out game" with my fathers valuable time and wouldn't give them a new offer. They said they would fax another offer the next day which they never did. I then went online and went to Costco's Auto program. I entered my information and within 30 minutes was given a no haggle price that was LESS than the original price we had negotiated. Needless to say we bought from somewhere besides Garcia Honda. What really made me upset is since I gave my contact information to Garcia Honda "Toby" Garcia started to email me and after I told him what happened, he started to argue and belittle me through email. It was completely unacceptable. I can't suggest enough for you not to go to Garcia Honda.

DesireeWoodland

13 de feb. de 2013

I appreciated the exceptional friendliness of everyone at Garcia Honda. The atmosphere is welcoming and didn't feel like a service dept. at all. The waiting room was comfortable and reminded me of a doctor's office! However, the price of my oil change was prohibitive. As much as I would like to return, I won't be able to- the cost of $57 is just too much for an oil change. I was not prepared for the expense. As much as I'd like to become a regular customer, I am unable to do so. Desiree Woodland

twinb55

26 de ene. de 2013

This purchase is my third Honda and second from Garcia Honda. I needed to get through the process as quickly as possible. Everyone I dealt with worked quite hard to achieve the goal. I thank all of you for that.

nichmtz

22 de ene. de 2013

The service at Garcia Honda was excellent! Everyone from the service manager to the cashier to the shuttle driver was great. Will definitely go back for service.

Keber3

17 de ene. de 2013

First, I was not looking to buy a new car - I was perfectly happy w/the one I had. I had taken my car in for a lube & oil & while I was waiting I walked the showroom. I discovered this gorgeous 2013 Civic that got even better gas mileage than the FIT (my car at the time); I was a bit floored. It was a much bigger car afterall! James came over & he and Phil began answering my questions. They actually found one for me to drive. Admittedly, I was hooked after that. The drive was smooth & quiet; the car handled like a dream! Phil & James went out of their way to make sure the price was right (actually, the offer was one that could not be passed - it was that good!) and everything was ready on time as discussed. I had a great experience buying through this dealer & I will always buy from them!

areviewer

27 de jul. de 2012

Several years ago we bought a car from Garcia Honda: we knew exactly what we wanted, worked directly with Toby Garcia (the General Manager) and had a great purchase experience. Fast forward to the present: This time we had to make several visits to research and test drive a few different models. We kept getting directed to different sales persons and Monica (the Sales Manager) kept interfering with our interactions. We finally decided what we wanted, put down a deposit and waited eight weeks. When the car arrived and we went in to buy it the paperwork process was terrible! Despite having our own existing insurance and paying in full in cash the dealership wanted us to sign papers to: transfer our insurance to American Honda, make Garcia Honda the loss payee, agree to letting them run a credit report, and partially fill out and sign a credit application. We strongly felt that either the dealer was dishonest or its paperwork was sloppy. In any case we almost walked out several times during the process because it just wasn't making sense. We almost couldn't believe it when we finally got to the purchase agreement and the total was exactly what we'd committed to when we put down the deposit. In any case we intend never to shop here again.

s2k3373

18 de abr. de 2012

worst honda dealership in america that I know of.You are too paying too much for everything.Check your bills and other dealerships.Albuquerque is not a rich city like Brookfiield ct. [ where I lived previously} so your oil changes should not be at least 25 per cent more than ct.

madmacman

31 de oct. de 2011

Garcia Honda Used Cars. They have demonstrated to me that the old saying "Never trust a used car salesman" is still true. I purchased a used Ford pickup truck from them. The salesman was good and the deal on the vehicle seemed great. The truck had several medium and small issues. The dealer had agreed to fix them. One issue that upsets me is that the battery was bad in the truck and they knew it. They agreed to put a new battery in it. Well, a couple weeks later the battery was dead again and when I went to jump the truck, I saw that instead of a new battery they had put in a used battery which now was bad also. Another was how strongly they emphasized that they check everything and change all the fluids and such. When I took the vehicle to my mechanic to check the balance of the tires, two of the rims were very bent; the dealer will not do anything about that. The mechanic also found that the brake fluid was fouled, the radiator fluid was brown, the transmission fluid was almost black and smelled burnt, and the air filter was completely coated in grease and dirt. Checking everything out and cleaning out and changing all the fluids cost me nearly $1000. That does not include doing anything about the bent rims. The truck is also missing the spare tire and they still have not gotten me one. As I said, they refused to do anything about any of it and provided me with a copy of the check list that their mechanic completed on the vehicle to check it out. They only checked things that were purely safety related; and, it is pretty apparent that the mechanic just marked all the check marks at one time; you can tell when someone just runs down a list making the marks. So, even though all are marked I do not have trust that each item was really checked. This is not a one time type of thing and so if you get a vehicle from them you can expect to be taking a chance as well. I just will never buy another from them and I would recommend not buying from them.

PenelopeHolbrook

6 de ago. de 2011

As usual, the Garcia Honda Service Dept. was friendly and courteous, helpful, patient, careful to explain everything, and willing to try whatever it took to fix a complicated problem that I had created and that became an emergency. They were cheerful and energetic throughout the process, and this all happened on a day when they were busy and I showed up at the end of the day.

jkphili

21 de jul. de 2011

Garcia Honda has always given me excellent service whenever I have gone in there. Even if I am there for an oil change, I still get treated like I am number 1.