Charles Hauser

9 de ago. de 2016

I have had my Infiniti for just over a year and have 32,000+ miles on it. Love the car and the sales and services has been great. Patrick Hornef is my service advisor and is always pleasant and very efficient. I will most likely replace my Infiniti with Infiniti when the time comes. Recently had to rent a Camry for a couple days and must say I feel my Infiniti is a more solid feeling vehicle and much quieter on the road. Overall very impressed with both my vehicle and with Garcia Infiniti.

RetireesX2

9 de feb. de 2016

I called to schedule an appointment for my 2007, FX 35. Tony took my call and made the scheduling easy. When I arrived for the appointment he was there to greet me and my husband. He took us into his office, explained what to expect then took us on a tour of the facility. We settled in to the very modern and comfortable waiting area. My husband quickly found the remote for the wall mounted smart tv. The facility offers a very generous refreshment center that is complimentary to customers. When the work on my car was complete Tony again went over the invoice in detail and explained everything in clear "non repair person" language. He stated that my car was being taken in to be washed and would be ready in 15-20 minutes. True to form it was! Outstanding customer service and extremely clean facility.

Happy G37 Customer

14 de ene. de 2016

Garcia Infiniti took great care of me and my car. Not only did they assess the problem quickly, my vehicle was fixed within a couple of hours. The service rep and service manager was in constant contact. I highly recommend using them.

KWendorf

7 de ene. de 2016

I learned about the folks at Garcia Infinity from my good friends who highly recommended I see them to buy my first luxury car. Patrick, Tosh and Tony (at service, repairs) made my experience at Garcia Infinity one of the best I've ever had in terms of buying a car. Before landing at Garcia, I had visited many luxury dealerships, only to be treated like a number. At Garcia, I was approached with respect, care and exceptional professionalism from the first moment I walked into the dealership to test drive a car. Most dealerships treat you like a customer, someone who represents sales and dollars. Not at Garcia....it is clear that Patrick and Tosh enjoy their work, genuinely enjoy their product and hold their customers in high positive regard.

Ashley B

7 de ene. de 2016

The people at Garcia Infiniti really helped me when getting my new QX60 and I am very happy.

DAH

22 de feb. de 2015

My purchase of a used Infiniti M37S was a pleasure at Garcia Infiniti. From the initial test drive with knowledgeable salesperson Rachel to finalizing the deal and trade with Shane I was treated with friendliness and respect. They were thoughtful of my time and worked to ensure a positive experience. They were low pressure but offered services that were appropriate and priced right. On a busy Saturday they worked like a well oiled machine. My vehicle was delivered by a Tosh who was a pleasure as well. Carlos Garcia reminded him of an issue with the car that was resolved the following business day. I love my new car and look forward to experiencing this same level of service for years to come.

cmartin

1 de jul. de 2014

I just purchased recently purchased a 2014 Q50h from them, working with Patrick. He was very helpful and selecting the right car. They took the time to answer all of my questions and went out of their way to ensure I found the right car. Patrick and Carlos presented and fair deal without having to go through a long drawn out negotiation process. I highly recommend them and I buy from them again.

cliffordmartin

1 de jul. de 2014

I just purchased a 2014 Q50h from these guys last week. My sales rep was Patrick. He was extremely knowledgeable and very helpful and selecting the right car. They took the necessary time to answer all of my questions and went out of their way to ensure I found the right car to fit my goals and budget. Carlos helped work the final details on the numbers and provided a fair deal without the usual games. I worked with Pete when it came time to do the paper work. He made the process quick and painless. He offered the extended maintenance programs and a fair price without being pushy. I would highly recommend this dealer and will be back to see them in a few months when I am ready to replace the wife's car as well.

Laurie H.

26 de feb. de 2014

Over the years we have purchased dozens of vehicles. Without a doubt, this was the best experience ever. Al answered all of our questions, was attentive and good about following up, but not at all pushy. We love our new QX60!

Laurie

25 de feb. de 2014

Alan was professional and extremely knowledgeable about the features/specs of the QX60 we purchased. Over the years we have purchased dozens of cars and without a doubt this was the easiest, best car buying experience ever. We look forward to a comparable level of ease and professionalism in regard to the servicing of the vehicle.

Disappointed to say the least

17 de oct. de 2013

I brought my 2009 G37x (which I love, that i purchased in Colorado) in for routine maintenance and a few upgrades(window tinting) before I hand the car down to my daughter. I had my heart set on the new Q50, but wanted to check the service department out before jumping in. When I arrived for my scheduled appointment time, no one greeted me. I made my way inside and Larry (Lawrence) asked me what I needed. He asked me if I had ever been there before. When I said no, he told me I would have to go get the VIN number off my car because I wasn't in the system...REALLY! I was not completely dumbfounded at this point so I did it. When I returned, he proceeded to tell me that he couldn't take care of me the way Garcia Infinity usually does because I hadn't purchase the car from them! Wow...what Larry didn't know was that I had 65,000.00 to spend on a new car that day, so all the sales guys can thank Larry for his unacceptable service, behavior, and lost commission! Good job Larry!! I immediately took the car to Nissan where I was greeted and they walked the 10 feet to get the VIN number. By the way, I love my new Audi!!

Oliver8

27 de may. de 2013

I worked with Patrick Hornef and Shane Dolinski to purchase an Infiniti G37X. I requested that it have the same features that my previous Infiniti did and it be delivered to my new residence. Upon delivery, I noticed that a few of the features were missing and I immediately contacted Patrick. He advised me that he would work on fixing these items for me and to sign for the vehicle. I purchased the car in October 2012 and it is May 2013 and everything is still not fixed. No one is returning phone calls, text messages, etc and I have not been reimbursed for the work that has been done to address the missing features as promised. I would strongly advise anyone to rethink doing business at Garcia Infiniti, even the sales manager didn't stand behind his promises.

pamela_mo

27 de may. de 2013

I worked with Patrick Hornef and Shane Dolinski to purchase an Infiniti G37X. I requested that it have the same features that my previous Infiniti did and it be delivered to my new residence. Upon delivery, I noticed that a few of the features were missing and I immediately contacted Patrick. He advised me that he would work on fixing these items for me and to sign for the vehicle. I purchased the car in October 2012 and it is May 2013 and everything is still not fixed. No one is returning phone calls, text messages, etc and I have not been reimbursed for the work that has been done to address the missing features as promised. I would strongly advise anyone to rethink doing business at Garcia Infiniti, even the sales manager didn't stand behind his promises.