disappointed customer

3 de feb. de 2014

after we did not make a trade salesperson was rude and suggested if we could not afford a new car he had plenty of used ones. what he didn't know was we could have purchased any new one he had on the lot. so we traded with someone that wanted our business and got a lot better deal.

Frank Durden

3 de ene. de 2013

I just bought a red 2010 F-150. I love the truck, and my experience at the dealership was good. I would buy there again.

Loretta

26 de jun. de 2012

My overall expirience there was good. I bought a 2010 burgundy taurus, and I absolutely love it. My salesman was Wendell (sp?) and he was nice. Everybody was nice and the whole process wasn't too painful. Went about as good as it can if you're spending alot of money in one place lol! But everything went well, and I'd come back here to do business with those folks. Probably going to try out their service department with this new car I got. I've heard good things about it, but I haven't tried them yet. I'll let ya'll know when i do!! lol

LaurieCook

29 de may. de 2012

I've bought two cars from GLF over the years. Had no trouble out of them (mustang and fusion), and the buying process was fairly easy. All routine and regular. This dealership is really great. Very family oriented. They have three generations of Langleys here (I met them all) and you can really tell they love what they do. Probably one of the last honest to God family businesses out there, and I can tell how they've stayed in business for...well, I'm not sure, but they've been here in Humboldt FOREVER. When they told me they honestly cared about me (the customer. and making sure I'm happy with their services! doubt they'll buy me christmas socks or anything LOL!!), they meant it, and the shoot-you-straigt salesmen weren't greasy and dishonest looking! They were actually nice guys!! (and no, I'm not getting paid to write this LOL). But anyways, it was a great expirience, I love my new car ('10 blue fusion!! so pretty!) Everyone's nice and there's coffee. :)

joannbinks1978

4 de abr. de 2011

Wow, that one review was scathing! Makes me wonder if someone has a grudge against the Langleys, lol! I've been buying cars from Gene Langley Ford for almost 15 years now, and they've always been great to me. I'm a single mother of two boys, and I bought my first car (Ford explorer) here back in the late 90's, and I've been sold ever since. I got a good deal, the salesmen (and sales-ladies!) are always so kind and helpful (especially to newly single mothers trying to figure out even HOW to buy a car!!), and the service department is stellar. Ricky Jones is a sweetheart. And Gene Langley? Intimidating? The man's a teddy bear! This past Christmas, they had hotwheels decorating thier Christmas tree inside, and Mr. Gene plucked two off the tree and gave them to my boys. That's why I'm wonderng on the validity of that woman's review. I haven't had anything but good expirience there for 15 years. But don't take my word for it (or do!) - I'd go in a check it out for yourself. I promise you won't be disappointed!

val609

30 de nov. de 2006

I was mislead by the saleman about the price of the vehicle and an extended warranty. I was at the dealership for an entire day making the purchase and by time I signed I was wore out. I asked about what I thought was about $1,100 difference in the price we agreed on. The salesperson said it was just numbers for Ford on the extended warranty and said it all was the same as we discussed. The next day, I sat down with a calculator and found out I was charged 1,336 more than our agreement. I tried to renegotiate the deal. They would not, I felt deceived. I decided to go ahead and buy the vehicle withouth the warranty. After making two trips to the dealership to redo the deal. I was an unhappy customer and let them know it, in a firm but not too ugly way. The owner of the dealership came up to me as I was leaving in the parking lot and grabbed the door of my vehicle and said I was calling him a liar when I said I didn't get the deal I understood. He was very intimidating. He said he didn't want my business and wanted me to come back in and redo the deal again. I was so upset that I said no thanks and left in tears. I am a woman and I will never go by a car by myself again. That was yesterday and last night I decided to take the vehicle back and apologize to anyone I spoke to about my being dissatisfied. Even the owner, who bullied me in the parking lot. He did teach me a lesson. I should have just returned the vehicle and not argued with them, because they don't care if you're satisfied or not. I don't reccommend this dealership to any one if you want the appreciation for your business or customer satisfaction.