Ramalinga

9 de mar. de 2016

I buy Nissan Rogue from Gengras .My experience of buying car from Genras Dealership was amazing, Shannon was my sales consultant, and Shannon was professional, courteous, understanding, and informative. He is highly recommended and I would encourage anyone to consider him for your next buying experience.Ramalinga

hunter9889

2 de mar. de 2016

With Shannon Estanislau as my sales executive, Finding the right jeep was a no brainer. She was knowledgeable and catered to my every need. I know a lot of people, and when people ask, I will always recommend Shannon. If you want a personable and friendly sales executive, shes the one to ask for. Do yourself a favor and buy your next vehicle from Shannon at Gengras!

Anil

28 de feb. de 2016

I recently bought Audi A4 from GENGRAS.What I really like in GENGRAS is,their sales team especially the sales executive Shannon and sales manager RON.They are very friendly in nature, and they know what exactly we want.I am very happy with the car, that I bought and I think this is only the place we can negotiate for price.And I recommend everyone GENGRAS for used and new cars.ThanksAnil

Jenniferakellie

27 de feb. de 2016

I have gone to dealerships and this is far beyond the best. Everyone was so nice and caring. My experience with Shannon was beyond amazing. She connected with us and I felt completely comfortable. She has a great personality and I would recommend her to anyone I know.

SgtK9

19 de feb. de 2016

After speaking to several friends, I knew exactly where I needed to go to purchase my new vehicle. Unfortunately....my friends are somewhat confused, and I learned that dealership they recommended closed several years ago. Well, onward and upward, I and found myself arriving at Gengras Chrysler Dodge in Hartford. I was immediately greeted in a non-aggressive way, and introduced to Shannon. Unlike many sales people I've had dealings with over my many years, Shannon was more interested in finding the vehicle that interested me, instead of pushing a vehicle she wanted to sell. Shannon's easy going attitude, sense of humor, and willingness to learn about her client's wants and needs are an outstanding reflection of not only her positive attitude, but the Gengras family overall. It's been said that "Patience is the companion of wisdom." In dealing with Shannon, I found both. I ultimately found and purchased the vehicle that was perfect for me, and will absolutely send all of my friends there in the future..... especially the confused ones.

Bgetty

3 de feb. de 2016

Chris Hansen and Blake Riley got me out the door with the perfect ride. Very smooth process. Highly recommend these guys and this dealership. You could not ask for more professional sales staff. These two were direct, to the point, no fuss and got my needs met and the transaction handled like a pro.

Harmonii

31 de ene. de 2016

I found my Jeep Grand Cherokee at Gengras and went with my husband test drive it. We were pleased with the vehicle impressed actually. We dealt with Shannon who was extremely kind friendly and made us feel at ease. We met with her boss Dave as well. They both gave us a sense of trust which is rare in this industry. By the time we were finished we felt comfortable and had a sense of family. We recommend Gengras East Hartford highly for your sales and service needs.

Dave7726

24 de ene. de 2016

My wife and I came in for a used vehicle, and we were taken seriously and treated with respect. Peter took his time with us and answered all of our questions. He helped us get financing, insurance and bring home our truck home all in the same day. He even stood outside in a blizzard to take our existing plates off our car. The entire Gengras team is extremely fair and friendly. We highly recommend!!!!

KimM

19 de ene. de 2016

I could not be happier with my purchase of a CPO 2015 Jeep Grand Cherokee. Chris was awesome to work with throughout the experience. He provided a low pressure comfortable environment during my search and was able to find a Jeep that exceeded my expectations at a price that fit perfectly within my budget! Chris also followed up in the days after my purchase to make sure I was happy and that there weren't any concerns with the car. I would definitely work with him again in the future. Overall great experience!

1970 roadrunner

14 de ene. de 2016

nesmithI recently bought my car in to be serviced. The work done was excellent. The service AD Mike was very professional. Jeff the service tech did a wonderful job completing the work. My car has been performing very well. I will return to Your dealership for all of my automobile service needs.

jesslynne13

2 de ene. de 2016

I made an appointment to test drive a car I was interested in, and by the time I got there less than 2 days later, the car had been sold. I understand car sales are first-come, first-serve, but the night prior to my appointment I received an email from Gengras about the car's Kelley Blue Book report, so I never thought the car wouldn't be available the next morning. It would have been nice for someone to call or email me to let me know the car I had made an appointment to test drive was no longer available. Complete waste of time and very disappointing. In addition, when I walked in the entire staff was huddled around the front desk and no one bothered to greet me. Not sure what's going on with the customer service here, but this experience was a total turnoff and I'll no longer consider working with this dealership.

brandon123

29 de dic. de 2015

The people of Gengras are great... Peter made my buying experience phenomenal. I was able to get everything done without being pushed within 24 hours..literally. without ever feeling rushed.

Chrisamy

24 de dic. de 2015

Overall great experience purchasing a used car at Gengras, especially the assistance of Scott Tesla. While we were not impressed with the help from the finance department, the team stepped up and made our car buying experience worthwhile! Thanks Scott-we will be back next time we need to upgrade.

dee_striker18

23 de dic. de 2015

I recently bought my car from Gengras and the the experience as a whole was great. My salesperson, Chris Hansen was professional and kept me informed throughout the car buying process. No complaints here!!

Timbo1509

23 de dic. de 2015

My salesman Chris H. Was very professional and up front. He wasn't pushy or tried to sell me a car I didn't need. When I decided on the car that met my needs he walked me through the the whole process and they offered me a higher trade value than any other dealer. The process was easy and painless. I was able to pickup the car the next day. Thank you Chris and the Gengras team. Regards, Tim O.

Irritated

22 de dic. de 2015

They send you offers and don't honor them and try to explain it off after you've picked a vehicle. At least the salesman stated the truth letters are just a ploy to get you in the door beware and stand your ground

jlr15

22 de dic. de 2015

We went to this dealership after driving another car brand for many years. Our sales rep, Chris Hansen, was very attentive and responsive, smoothly walked us through every step of the process and spent plenty of time reviewing all the features of our new car. Even after purchase was complete he has been helpful with any additional questions we've had. We recommend this dealership, and especially Chris Hansen.

Samatharaemv

17 de dic. de 2015

I had a lovely experience buying my used Jeep Wrangler at Gengras with all of the help from Peter and the other staff! Thanks guys!

MaryST

8 de dic. de 2015

Chris helped me choose the right car for me! I was torn between getting an SUV or a sedan. Couldn't make up my mind but Chris guided me to making the right decision. He was wonderful to deal with.

Gigi320

2 de dic. de 2015

We came into this dealership not sure if we wanted to lease or buy. We sat down with Matthew and he went over the pros and cons of both. He listened to what we were looking for and the price point we wanted to stay in, and he suggested we look at a different model that we hadn't considered. After our initial meeting we went home, looked through the inventory online and made another appointment to go for test drives. We ended up with a great car that's perfect for us and within the price point we wanted to stay in. Even after we negotiated price (which we were happy with)and figured the deal was the deal, Matthew called me the next day telling me he had found us even more discounts!! BONUS!! We have no hesitation recommending Matthew N. and Gengras to anyone looking for a no pressure, relaxed environment. Matthew was very knowledgeable and he LISTENED to us. A fantastic experience all around.

meesh23

26 de nov. de 2015

Chris was super fun to work with, not only did he find me the Jeep Cherokee with all the specs I was looking for but also made accommodations due to my financial situation. Extremely knowledgeable with detailed answers to all questions. Furthermore, he got the deal done quickly and guided me through the process smoothly.

A. C. Case

20 de nov. de 2015

They had what I was looking for. Easy stress free experience. No hassle No pressure,straight forward salesman ( Mike McLaughlin ) I will recommend the dealership and I will recommend him.

Dave T.

16 de nov. de 2015

Wanted to trade in my old car & get into a 4x4 before the snow started. Stopped in for a test drive, liked it, took my car back in to get appraised & went for a second test drive, and then stopped back in the next day to fill out paperwork & take delivery. Chris worked with my budget & got me into a great Renegade without being pushy or making me feel rushed like other car dealerships did. The best part was that he stayed on top of communication via email and phone & had everything ready to go when I showed up, no games or making me wait around. Easiest car-buying experience ever, would definitely recommend Chris & Gengras Jeep!

Anthony

15 de nov. de 2015

I was looking to trade in a car for a new Jeep Wrangler and got it touch with Chris at Gengras. He had the cars ready for us to look at, was extremely professional and knowledgeable about all the features and options. Chris walked us through selecting the best car with the right options and got the trade in and paperwork done quickly and efficiently. Such a great guy and really nice dealership.

Luca

12 de nov. de 2015

I went to Gengras for trading my old vehicle and buying a new one. Chris Hansen was simply great. He assist me through the entire process spending with me almost six hours. Time with him flew away, like I had been there just for a hour or two. I really made me feel pretty comfortable with my buying experience. He never pressed me or tried to force my decision. It was like we were two great friends who met each other after a long time. He is an excellent dealerships and an outstanding person. When my daughter will be ready to buy her first car, for sure I will introduce Chris to her. Thank you very much again.Luca

WethersfieldJeepOwner

13 de oct. de 2015

Brought in Jeep for a small issue (key getting stuck in lock). Customer Service Advisor (Mike) extremely poor in response, pushed a repair that cost 3X what a local non-OEM mechanic charged me. His attitude was very shady in my opinion with no sense of empathy for obviously calling me back 5-6 hours after he could have called (I needed to call the dealership multiple times and escalate to finally get a call back). BTW, I scheduled my car to come in first thing in the morning so that it could be addressed in a timely fashion as I need it for work. I got that call back after all the mechanics left for the day. When I asked why the small fix would cost over $1000 and need 3 days for a part to come in, Mike told me the mechanic left for the day and he could not answer the question himself. I told them I would be taking the care elsewhere.Final icing on the cake: When I picked the car up, they left all the wiring undone. I needed to clean up the work they started (in the dark outside their lot at 8PM).Sent a much more detailed letter to the GM (Evan Newmark) and never received a response. I will never take my Jeep to this dealer again and suggest you do the same.

alyssaz

12 de oct. de 2015

I hated the car buying process until I met with Chris Hansen at Gengras. Unlike other dealerships I went to, Chris was friendly and genuine. He took the time to form a relationship with my boyfriend and I, which I really valued during this process. He talked to my boyfriend about sports which was all it took to get him hooked! Another reason I liked Chris was that he explained everything thoroughly as we were going through the process. He knew it was my first new car buying experience and took that to heart. He made sure I had the best experience possible and myself and my boyfriend will never want to work with anyone else again! I also am IN LOVE with my 2016 Jeep Compass! Thanks Chris!

RKijewski

11 de oct. de 2015

I know it sounds crazy that someone had a wonderful buying experience at a car dealer, but we did. It is always an arduous task to buy a car; one that I quite frankly dread for months in advance. However, Chris Hansen was professional, personable and genuine. We told him our parameters and he found exactly what we were looking for, no haggling or BS. I would return in a minute and I recommend him highly. As a matter of fact everyone we encountered from our initial phone call through signing the papers was pleasurable. We walked out with a 2014 Jeep Cherokee Sport and couldn't be more satisfied.

PatsFan

6 de oct. de 2015

I was sent to Gengras as a referral from two different friends. Chris was a total professional from the introduction to waving as we drove off the lot in our new 2015 Jeep Grand Cherokee. He asked several questions to understand what we were looking for in a car and what our budget was, he was even able to find a great program that was offered through my employer that I knew nothing about that saved us quiet a bit of money, not to mention time trying to negotiate a better price.My wife and I we very happy with the dealership and especially with the way Chris handled the entire deal. I will be looking to work with Chris when it is time to buy our next vehicle.

desnoyersam

4 de oct. de 2015

My husband and I went to this dealership to purchase a 2004 Ford F-150. We had a great experience with Chris Hansen as our sales professional. He was knowledgeable, and when he realized something was wrong with the truck, he had service check it out and fix the problem. He worked around our schedule, and everything was seamless!

dandk1989

2 de oct. de 2015

Once the salesman makes a sale, he won't return your call.I had ordered a backup camera from sales dept when I purchased the vehicle new. Salesman would not call me back to arrange for it's installation. I left messages for him for 3 straight days. And I know he was working those days. As soon as I asked for the sales manager, the salesman came to the phone.Scheduled with the service dept the installation of backup camera. Had an appt on a Wednesday morning at 9am. Was told will be ready in 4hrs. Received a call at 3pm stating the car was not going to be serviced that day. They actually told me that there were 20 cars ahead of me that were still left over from Monday. Installation was finally completed by Friday. However, I had to make multiple phone calls daily and even speak to the manager to get it accomplished.They also lost my license plates within the dealership for 2 days. Their service dept is extremely busy and they have a skeleton crew working.My car came with 2 yrs of free oil changes and free car washes. I don't know if I will be going back there. I will gladly pay more just to be treated with a little respect.

JoeJEEP

23 de sep. de 2015

Went in last weekend to buy a Jeep Cherokee Trailhawk and Chris Hansen was an absolute pleasure to work with. He immediately established trust with my wife and I, and found us the right vehicle with the right options for the right price. Chris was very knowledgeable about both the vehicle and the whole car buying process. He was very respectful of our time and we were able to take the vehicle home the same day.Can't say enough good things here, if you're looking for a Jeep you should go here and ask for Chris.Thank you,

jcooke19

8 de sep. de 2015

On Thursday, September 3, I brought my 1998 Jeep Grand Cherokee to CDJ for recalls. One of the recalls was to replace the rotors. When I picked up the car, there was a thumping noise and pulsation when applying the brakes and a horrible order was coming from the vehicle. I called immediately to let the service department know there was a problem. I was told to bring it back the next day.I brought it back the next day and was told it wasn't a rotor problem but something to do with the hubs. To fix the problem, it would cost $1800. They replaced the rotors and the same noise and smell were still there. When I brought the vehicle in, there were no problems at all. I find it hard to believe that once I take it for service, there is a problem and it will cost $1800 for the repairs. Again, there were no issues prior to me taking the vehicle in. I have to wonder if someone made a mistake with the repair.While the vehicle was at CDJ for the recalls, the shifter was replaced due to one of the recalls. Now the lights don't illuminate so that you can see what gear the car is in.So, to sum it up, I now need to make a 3rd appointment to get the shifter light fixed. I am very unhappy with CDJ. I own a Chevy which I bought from the Chevy store and have never had this kind of problem. Regarding the shuttle - I had a horrible experience. I told 3 people at CDJ that I would need a ride to and from work. Someone forgot and it took an hour to pick me up. I understand that it is not my personal shuttle, however I should have been told it would take that long. Again, never have I had this problem at Chevy. The shuttle drivers were always prompt. The shuttle driver would have you complete a form with your name, address, and time you would like to be picked up. This did not happen at CDJ. CDJ could learn a lot from the Chevy store.When I had to bring the vehicle back on Friday, I had to take a 1/2 day off from work because of the unreliable shuttle experience. To say I am frustrated is an understatement. It is very inconvenient to have to bring the vehicle back an additional 2 times.I will bring back the jeep for you to fix the light on the shifter so that it illuminates. Other than than, I will have the vehicle serviced elsewhere. If someone happens to ask my opinion about CDJ, it will not be favorable.

lindsay1029

22 de jul. de 2015

For starters, the buying process was super easy. Corey was great and not pushy, I left there with the car and very impressed at how easy and smooth it was.. then it just went down hill. I bought a 2010 Kia Forte and noticed when I got home that the Bluetooth features did not work, as well as the USB port and the AUX port and steering wheel controls. I drove all the way back down to the dealership from Western Mass and spoke with Corey. He set me up to come down that following Friday to have the service take a look at it. I took the day off to get it taken care of and when I got down there, no one had a clue and Corey wasn't there. The service department was really busy but they were great and did what they could. After finding out they couldn't fix it, they sent me next door to see the KIA dealership, who confirmed I needed a new radio. KIA was going to confirm with Gengras that they could order a new radio at no cost to me and then someone would follow up with me. In the meantime, my car wouldn't pass inspection because a fog light was out. I went back down to the dealership, they fixed it and still nothing had been done about my radio. Seth (one of the other service advisors) said he would look into it and if I didn't hear from them to follow up with them in about 5 days. I waited over a week and heard nothing so I called and STILL nothing had been done and there were no managers there to authorize it.I'm still waiting. I haven't heard from anyone and am very fed up with this dealership. Also, on the way back from having them fix my fog light, my hood wasn't properly latched, thank god for safety latches.I would never recommend this dealership to anyone, not even my enemies and as soon as they fix my radio, I will never go back.

jeff1969

10 de jul. de 2015

They sold me Resistall for $499 and never put it on the vehicle not told me a product needed to be applied. Ask for a refund and two weeks later no refund. If they need to operate like this to make money find another dealership.

CR Anderson

12 de nov. de 2014

I have to say this was the best buying experience of my life. Adam Szczerkowski was knowledgable and profesional. After a bit of haggling a deal was worked out, and I believe a fair price was settled on. The whole process was streamlined as well as efficient. Love my new to me 2008 GC. Would recommend this dealer to anyone.

DanRose0508

23 de sep. de 2014

Absolute nightmare. Long story short my 2014 Jeep GC Overland ended up being bought back by Chrysler because the brakes failed. It lived in the shop. I finally refused to take it back. Evan was great at first once I flat out refused to take the Jeep back. 3 months later, Chrysler replaced my leased jeep with a new 2014 Jeep GC Overland after my brother's Jeeps brakes failed (same model and year - different dealership). After my jeep was replaced I was told the old jeep would be going to the headquarters "for research". Yeah, the head of buyback at Chrysler called me to inform me that my jeep was completely fine and fixed.oops. So my brother was currently in the process of trying to get his leased jeep replaced and Kevin from Chrysler buyback assured that my brothers' jeep would also be bought back. Yeah, nobody will call me back from Gengras, can't get ahold of Chrysler buyback guy Kevin and I was lied too. I can't wait til this lease is over.my brother ended up bringing his back to his dealership and getting a Ford Explorer because Chrysler wouldn't help him and didn't care. I'm so disgusted with this situation.if I hadn't fought in the beginning I would have gotten no where. This is dangerous and I hope that nobody gets hurt with these failed brakes in those jeeps.but Chrysler doesn't seem to care.which is why I can't get a call back I guess. This is my 4th Jeep lease - always a great experienceuntil now at Gengras. NEVER AGAIN. WORST CUSTOMER SERVICE EVER.AND JUST PLAIN RUDE. I'm completely disgusted. Oh and my new jeep has 8000 miles on it.yeah it is vibrating on highway. And no they won't give me a loaner and I'd honestly rather pay and take it to a different dealer. I will never ever go back here again. Flat out disgusted. Worst part is its a $700 a month lease.can't wait til its over. 15 more months.. Nothing worse than dishonesty.don't go here!!!!!

shred5

18 de sep. de 2014

I have had many bad experiences with dealerships. But none come close to my experience with Gengras Chrysler Dodge Jeep starting with the second I walked out the door with my new car.I took delivery of a Dodge Charger last Friday. The initial sales experience wasn't too terrible except they told me they would be ready for me at 10am and were not ready for me at 11:30am. I could let that slide.However on the way home is when things started to go wrong. First, the car overheated while stopped at a red light. I pulled over and sat for a hour, and finally tried to drive somewhere I could use a phone and found the car was running at normal operating temperatures as I kept it moving.I brought it into a local dealer, as it's certified and thus under warranty, and Gengras has not updated my information with Chrysler's system yet so it's not recognized as a certified & warrantied vehicle. I have been trying to get in touch with someone. All service has told me is to drive it back there and -- I'm not driving a car that may overheat if stopped in traffic that far, especially when there's all sorts of construction going on and I don't know how to get around it. They would not pay for a tow. And nobody in sales or management answers their phones or returns my calls. I asked to speak with Kyle, my salesperson and was informed that he was let go. I asked to speak to Kameron, and he never answers his phone or calls me back. He "attempted" to call me back one time, which was was made to my home number, when I clearly specified in my message that I would be available at my work number which I provided, AND my girlfriend who was home gave to them as well. I never got a call at work after that. Blatant blow off right there.I finally got ahold of someone at 1pm yesterday (Wednesday) after being on hold around 35 minutes. They told me my registration may have possibly been done (I have 7 days in Massachusetts to get the car inspected, for which I need the registration), and my information was definitely not updated with Chrysler and they would call me back at 4pm. Never received a phone call, so I had my girlfriend call. They told her that my information was updated yesterday. So who's lying?Jasmine, the girl who answers the phone should be the first to go. I call and explain my situation and she places me on hold for 10-15 minutes at a time, and then picks up the phone as if it was a new call, and I explain I've been on hold and then puts me back on hold, figuring I would eventually hang up and spare her some work. If I ever pulled the same thing, I would be looking for a new job. This has been by far the worst customer service I have experienced in my life by far from a car dealer or anywhere else.It is now day 6, and someone has yet to call me back.Finally, the clamp on the thermostat hose had been replaced, so they clearly knew there was a problem and they didn't even fix it correctly. The problem is the fans sometimes work, and sometimes they shut down when they're supposed to be running.I now have a car that I can't drive in the city, through construction, or unfamiliar roads that I do not know where to go to avoid stopping. And it appears I may be paying out of a pocket it fix a problem that they clearly found and failed to fix properly.I will be contacting Chrysler corporate, the BBB and if I do not receive a call and my registration in the mail by the end of the day so I can get it inspected tomorrow (on the 7th day), I will be contacting lawyers as well.

paul.jussila

11 de ago. de 2014

Brought vehicle in for recall repair. Left without it being performed. Gengras messed up and could not find the part. Sent GM Evan Newmark and service rep. Mike Keeman 2 email requests over past 2 weeks asking for an explanation. They both have chosen to not respond. They have made it clear that customer service is not important. Wish this was my only negative experience with them.

Jthompson111

2 de ago. de 2014

Thanks you Gengras for my beautiful new JEEP :)! Corey Jimenez was awesome! He never was pushy or opinionated Like some sales people can be. He literally spent all day with me testing out different Jeeps in different colors with different features. I was very undecided when I arrived at the dealership at 11:30 am. He answered every question and addressed all my concerns. He never even got a lunch or break and still worked diligently to make me happy! Finally I made my decision! I picked a jeep that was out of my price range :( Corey made it all work out for me and now I am cruising in Jeep! I would recommend this Dealership to anyone!

Mike618765

19 de may. de 2014

For starters, don't go here. I went looking to lease a new vehicle. The sales staff will throw price quotes at you to get you interested then call you back 2 hours later to correct themselves with a price DOUBLE what they said earlier. That's right, double!! Not even close. More importantly though, if you don't end up buying from them, not only will they bother you for weeks with calls and emails, they give out your email address and you can expect to receive HUNDREDS of spam emails. I am certain it was they who were responsible for this. So if you do go, provide a false email.

jdspringmann

3 de may. de 2014

You could not ask for more. Friendly, attention to detail, and no bologna. My wife and I researched and test drove over 18 different models and makes of new cars. 2014 was a good year as the new roll-outs were both staggering and impressive. However, only one Dodge, the Charger R/T (loaded and beautiful). As it turned out, it wasn't much of a contest after the test drive. It wasn't the last look but it ended up being the last stop. We spoke and met with Chas for days and after the hands were shook we through in a little Jim too. It was my wife's first new car and the greatest experience of her life. For me, it was long and complex but for all the right reasons. Every part of the negotiations was pleasant and almost a joy. Nothing was cookie cutter or rehearsed, if you will. From Chas to Management... everyone was professional, attentive, and flexible. I really felt like connections were made. I have purchased a fair amount of cars in my years and I have to say that after this experience that I may never car shop anywhere else going forward. I really feel that the Gengras team was more than prepared and willing to understand my family's needs, wants, and goals. Chas especially, was very diligent in getting to know us and make the whole process as beneficial for us as I'm sure it was for the dealership. I have never seen his like in sales, ever. Chas is the salesman for the everyman and is unmatched in people skills. I kid you not that if you purchase a vehicle from Chas and Gengras, when you get home, you will not just have a vehicle that fits you, your needs, and your heart... you may also find that your circle of friends grew by a very thoughtful and charismatic Gengras salesman named Chas Miller.

cthjd2001

3 de abr. de 2014

I put a deposit on a car deal on Friday pending approval by the bank and my acceptance of their terms. I ended up buying two cars from another dealer on Saturday. I called Gengras and told them I would not be moving forward with them and to please send my $500 deposit back to me. Instead, THEY DEPOSITED THE CHECK ON MONDAY! I called them today because I saw the money come out of my account. They are making me jump through hoops to get my money back. THEY ARE THIEVES!!!! IF YOU LIVE IN CONNECTICUT AVOID GENGRAS AUTO AT ALL COSTS!!

shadowagent

24 de mar. de 2014

I was lied to... I was discussed by the pre-owned car mangers demeanor. I will be telling everyone I know not to do business with Gengras.

mikeflorio

4 de mar. de 2014

I purchased a 2012 Chrysler 300 Limited on Friday February 28,2014 from Bruce Fischer & Kamran Kafi they were both Outstanding when I came to meeting all my requests. No Hassles or Haggling whatso ever. Upon delivery Bruce went over All options on vehicle & how to use themto a tee.I traveled over 120 miles to purchase this car and it was well worth it !! I highly recommend doing business with Gengras they are Awesome. Thanks Mike Florio-Brockton, Mass.

Appleby

26 de feb. de 2014

I bought a new Dodge Ram 1500 at Gengra's back in April 2001 (salesman at that time was Herman?) and on 02/25/2014 I bought a 2014 Town & Country from Sales Associate Stephen Dolan. I don't see his name (or picture) on the review board, so I'll put Mr. Dolan's info here: 860-727-6444 sdolanatgengras.comThe dealership has a Great atmosphere & Good Prices. I would refer all my friends to Stephen Dolan, he was upfront & honest. They have a great selection! I drove an hour to get to the dealership, passing countless other dealers on the way. In my opinon, Gengra's values your time, and doesn't waste it like other dealers. I'm Bob Appleby and I approve this message!

bhansen2

27 de ene. de 2014

I was at Gengras on Saturday, January 25, 2014 and purchased a used Jeep Grand Cherokee from Bruce Fisher. It was the best car buying experience I have ever had. Bruce was wonderful! I was very nervous going in as my credit score took a bad hit due to some bad life choices and I was a little embarrassed about it. But after meeting with Bruce and Blake Riley, they put my mind at ease and treated me with the utmost respect and dignity and got me in a better vehicle than I thought I could get into. I am thrilled with my new Jeep and am thankful for the guys at Gengras! I will be recommending Gengras and Bruce Fisher to my car buying friends and family!

twherry27

21 de oct. de 2013

Steven Dolan was very patient and professional in helping me purchase a used Jeep and lease a new one the same day. The small details from letting me take the car for the day to being available for my many questions made a big difference in the transaction. I absolutely dislike the car buying process and have very little time to dedicate to it, so finding a dealership that is so accommodating is very refreshing. Steven made it a very relaxed painless process and provided outstanding service to fit my needs. Thank you Steve!

englishj

14 de sep. de 2013

Gengras East Hartford is an excellent dealership for buying new cars! I recommend going to Gengras for all of new car buyers! Way to go Gengras!

Lividone

10 de jul. de 2013

Absolutely terrible service department. Just got truck "certified", to find out oil never changed and defective transmission. Truck went in for oil change and I asked to look into noise in truck.... Truck sat for three days... No paperwork even filed to repair and oil never changed. Also no loaner truck. Had to call repeatedly for info (which there was none) huge service area with nobody in there. Just looks like it's a big efficient service department. I took my truck elsewhere. Never been so frustrated / stay away

msbwoz

2 de jul. de 2013

Matt is absolutly awesome. I give him a 10 out of 10 would not go anywhere else. I can't recommend anyone else, patient, attention to details and beyond personable, he acts as a friend more than a salesman. I can't say enough about the expierence. I just dont give a chuck.. Matt will know what I mean.

gleinz

27 de abr. de 2013

My girlfriend purchased a car from Gengras Chrysler Dodge Jeep Ram in December of 2012. Before that, she was in a car accident that totaled her car and we needed to find her a car quickly. We found a 2006 Honda Civic LX that was listed at the dealership, and I went on December 1st to check out the car and take it for a test drive (my girlfriend was not with me at the time as she lives in Stamford). Jim Vincek was the sales representative that was taking care of me and everything regarding the test drive went very smoothly. There were some concerns with the battery (car did not initially start, had to be jumped) and the rear tires (were essentially bald but was told that they were of legal tread depth). After the test drive, I asked if there were any other issues with the car, which was a concern because of the high mileage (over 100,000 miles). Jim was kind enough to show me the internal inspection report for the car. My main concerns with the inspection report were the "FRONT BRAKE JOB" and "DRIVE BELT" (since there was already an agreement to replace the battery, rear tires, and perform an alignment), and asked Jim to clarify what this meant. I was then introduced to Kamran Kafi, the Pre-Owned Manager. Regarding the "DRIVE BELT", I was informed that this was the accessory belt that was only a $15 part and I should not be worried about it. With regards to the "FRONT BRAKE JOB", Kamran had informed me that this meant the brake pad thickness was low, but we should still be able to get 5,000 - 10,000 miles depending on the type of driving. At that point I was satisfied with the test drive and the inspection report, and we called later in the date to put a deposit on the vehicle.We took delivery of the vehicle on December 15th and again, everything went very smoothly. Jim greeted us when we came in, and even managed to find a spare valet key that was not available when I initially took the test drive. He showed us that the car had been very well cleaned and detailed, and battery and rear tires had been replaced as promised. With all the paperwork, we were in and out within 30 minutes. Kamran had even stopped by just to say hello before we left. Up to this point, we were very happy with the service we had received when buying this car.The day after we picked up the car (December 16th), we noticed that there was a very loud, high pitched squealing noise which only occurred when the car was put into reverse... a noise that was not present when I took the car for a test drive. At first I thought this was just the reverse gear, but it sounded more like metal on metal contact. Aside from this, the car drove normally, so we initially didn't pay much attention. However, every single time we put the car in reverse, it made the same noise, so we knew there was an issue. Since it was Sunday and the dealership was closed, we could not bring the car back in to be inspected. Additionally, since my girlfriend lives Stamford, we were not able to bring the car in on Monday since he had to drive back Sunday night to prepare for the upcoming work week. As she drove the car back and forth to work that week, she continued to notice the high pitched squealing noise when the car was put into reverse, but also a squealing noise when applying the brakes on the highway. Concerned that the brake pads may fail, we decided not to bring the car back to Gengras to be inspected but instead had the front brake pads replaced in Stamford. When we replaced the brake pads, the squealing noises were no longer present. Upon further inspection of the brake pads, I found that the inner pads on both driver and passenger side were down to 1mm, and the pads themselves were not evenly worn. I did some research and the factory serviceable limit for the front brake pads is 1.6mm.Our main issue is that we were sold a car that had defective brake pads even though we were told that the pads still had 5,000 - 10,000 miles of life left on them. This was also an item on the inspection report that I specifically expressed my concerns about, and wanted to make sure the pads were OK before my girlfriend drove back to Stamford. We were given a limited used car warranty which I'm sure if we had brought the car back, the brake pads would have been taken care of with no issues... the problem is that Stamford is 80 miles away from East Hartford so it is not exactly convenient to just drop the car off. Aside from that, I did not want my girlfriend driving back 80 miles on brakes that could have potentially failed.The fact that the decision was made to sell the car with defective brake pads is a major issue, even when the internal inspection recommended that they be changed. Additionally, we feel that we were deceived when we were told that the pads still had 5,000 - 10,000 miles of life remaining, when clearly they did not. "Service grade" replacement front pads for a 2006 Honda Civic LX cost around $20. For a dealership to ignore its own inspection report and sell a customer a used car with brake pads that were below the serviceable limit is completely unacceptable. I advise anyone who is looking to purchase a used car from Gengras Chrysler Dodge Jeep Ram to be very aware.

wcancel

22 de abr. de 2013

The purchasing experience was excellent. I did not feel pressured, and it was very easy to work with Kiera. I felt I got a great deal on the car.

cabb111

20 de abr. de 2013

I went in to look at the new Fiat 500 and had Kiera the salesperson assist me. She explained everything about the vehicle and took her time showing me all the features. The best thing about Kiera is that not only is she knowledgeable about the Fiat line, she was'nt pushing me into anything like alot of car sales people do. I was very impressed that she let me see and take in everything first. Her personality was great and would recommend her in a heart beat. Matt Sauer was nothing but professional and got the financing approved in 5 minutes and apprsaised my trade in at a fair price that we both agrreed on. So if anyone reading this is thinking about checking out the new Fiat 500's, see Kiera and she will make your purchase stress free and effortless. Props to the rest of the Gengras staff for making the car buying experience a pleasure.C. Paige

dstra2

12 de abr. de 2013

I researched a used Jeep Cherokee online and Gengras had one that fit what I looking for. I set up an appointment online which was was quick and easy. They even designated a salesman to me based on my online request. This is where it went downhill. My salesman Lance Williams, was more of a consultant than a salesman. Lance escorted me to the vehicle he "thought" was the one I wished to see, and questioned whether he was correct or not. This is after a lengthy online questionnaire and speaking with a woman with the dealership approximately 1.5 hours prior. After this he was unable and answer any question I had regarding this vehicle (i.e. Where it was driven? Prior Accidents? Etc) I inquired about minor damage I noticed and I was provided a carfax report. Lance stated the carfax report provided all accidents the vehicle was ever involved in, and assured that this was the truth. Lance is unable to determine this because carfax is only reported by someone who fixes their vehicle via an insurance claim. I had decided to buy this vehicle prior to being turned off by Lance anyhow and stuck with my decision. When I sat down with Lance to talk about the price he immediately got up and got his manager. Lance said he could not or would not negotiate and that was it(I bought a 2008 Cherokee with 70,000 miles.) The manager came in and obviously there was some negotiation but he was much smoother and clearly did not trust Lance. After finally deciding with manager on a decent price, Lance came back in to the picture. This time just to pass me off to the finance department and give me the run around about the service department to waste time. This being after I told him I would never return to Gengras because of the distance from my house. After all was said and done Lance walked me out to my new(used) vehicle and promised to send me a spare key. He also requested I come to this website and give an honest review of my experience. Anything less than a 10 is unsatisfactory and will be counted against him. Due to the small amount of time I actually dealt with Lance during this process and how negative it was, I decided to wait and see if he could do the one thing he promised. A Spare key was the only thing I requested once I left. I received a voice mail from Lance approximately 1.5 months later asking how my experience was, etc. After three failed call attempts to speak with Lance and no call back from Gengras once so ever. Here is my review Lance. I still intend on calling a manager and obtaining a spare key which was promised to me in writing.

ozols

5 de abr. de 2013

It was a good experience. I got a new car which I like. The sales people were very friendly. I hope the service will also be good.

kverzi

25 de mar. de 2013

My experience with Gengras started very rocky, however working with Rhinda absolutely turned my experience right around. She was wonderful to work with - she should be getting some kind of commission towards at least my sale for that day. She completely made sure I had everything I need and assured me that I shouldn't be nervous. She told me exactly what I would need coming into the dealership, set me up with an appointment with the Finance Mgr, and followed up with me every step of the way. Thank you so much Rhinda - you are absolutely the Best!!!

trot1545

22 de mar. de 2013

I worked with Matt Sauer and I had a great experience purchasing a used car. He was upfront and friendly, and I feel I got a good deal for the car I bought. Everything seemed to go as planned and the whole transaction went very smooth, no suprises or hiccups.

joe brancato

10 de mar. de 2013

very understanding of my needs and very negotiable with price. he didn't try to sell me something I didn't need or something I didn't want.

LuluBee282

7 de mar. de 2013

Stephen Dolan is the best sales executive, excellent attention to detail, very commited with his customers, professional and friendly. Stephen Dolan took care of every detail. Thank youBlake did a great job as well, thank you!!

ehpd275

5 de mar. de 2013

A very enjoyable experience, Jim went out of his way during a heavy rain to bring several cars around to the front so i could compare them. Joe gave me way more than fair trade value on the vehicle I was trading in. He also made the paper work side of it painless, and did not push to sell the extra add ons, (warranties). He explained them,never had that before when buying a car. Would highly recommend Gengreas Jeep to all my friends and family. If your looking for a Jeep go here first you will not be disappointed.

Garvan2011

4 de mar. de 2013

Staff worked well with me to bring the deal together covering all concerned issues, including a problem with trade in title caused by previous dealer.

unladenswallow

18 de feb. de 2013

I found the staff I worked with to be friendly and honest. I had a very difficult price point to hit, by monthly payment, and they worked to find a way to get me there. There were several moments where I felt that they were going above and beyond to make me feel comfortable and satisfied. Moreover, they took the time to listen to my concerns and and they addressed them honestly, and treated me with respect, not just as a potential sale. They have continued to make themselves available to assist me in the months since my purchase.

eatpasta203

17 de feb. de 2013

Working with janie sterling was very good for my wife and I. This was my first car I have financed. Janie and her team went over everything with us and made everything clear and easy to understand. Great experience for us. Highly recommend.

rjg462upc

1 de feb. de 2013

I don't understand how somebody with bad attitude and poor customer service skills can be sales. You should always be positive with your customer. I watched and listened to this Jim try to build me factory order car. Jim's demeanor and tone were negative and rude. Now I was dealing with another dealership while I was in the showroom and I know that is rude, but I'm trying to the best deal. I watch Jim during his sales presentation and I was less than impressed. While we were creating a factory build car I witnessed a simple role of the eyes to answer I gave him to question he had asked me. STOP RIGHT THERE. I had enough and without seeing his final number I walked out. Maybe he was having a bad day or not enough coffee, I don't know, but sales are not just about numbers it is also about customer service and a positive buying experience and with those This is why I'm writing this.

Katmpelletier

28 de dic. de 2012

I was looking for a new car for one reason...comfort. I am 29 years old and have had two back surgeries in the past year and a half. The car I now previously owned was becoming to painful to get in/out of and drive. I knew the possibility of finding a new car that I could afford and was comfortable was slim but worth a shot. When I say Albie (Al) was my car angel...I mean it! He understood my situation and was so accommodating that it brought me to tears. He would move the seat before I got in, wait for me because I was walking with a cane, move the paper protector so my foot wouldn't slide when getting in and when I took a used 2011 Jeep Patriot for a test drive, he had me park right in front of the doors and he moved it to a spot so that I didn't have to walk far. His personality made you feel like you were with a family friend and so comfortable I wanted to invite him to Christmas dinner! One thing I didn't mention was that I went on December 22nd and by Christmas Eve, I was in my new (used) car. My intentions were to purchase a new vehicle but Al worked with me and found the perfect used car for me that even has heated seats so it feels great on my back!! Apparently, my father called in and asked Al if he could put a red bow on the car since I was picking it up on Christmas Eve. Al went and found a red bow and put it on the windshield while I was with Blake Riley, another outstanding employee, and helped to make a whimsical dream of mine come true and help make a father see his daughter so happy to be in a comfortable Jeep she loved as soon as she got in. I have wanted a Jeep for 13 years and now...I have one thanks to Al. He is such a wonderful asset to Gengras and I hope when I bring my car for service he'll be around so I can say hi and thank him again!

chuck2013

25 de dic. de 2012

What can i say.My mother told me a long time ago,if you have nothing nice to say about someone,don't say anything at all.So mums the words.I can't go by that right now,i have to say something.He could be a great guy,I only dealt with him twice,but he's someone i would never do any business with again. He's that type that comes off he's always right,he doesn't make any mistakes.Please,Don't rate this dealer by what i'm saying about joe. Just don't deal with him unless you have tough skin and watch out if something goes wrong he'll pull that we had a man to man deal.That's when i told him i don't want to deal with him

nancmaz

10 de dic. de 2012

Lance helped us look for what we wanted in a new jeep wrangler on December 7,2012. He was friendly and courteous and helped us finalize the deal. Got to look at his book on WHY TO BUY a CAR from LANCE WILLIAMS--he does know his was around cars--being maintenance, repair just to name a few. We would buy another car from him--no doubt.Jim and Nancy Mazrolle

Negrita1613

3 de dic. de 2012

Ralph was a great help in finding our used car. He answered all of my questions that same day and was able to do a great deal for me. He was very polite and gave us all information regarding the warranty left on our used car.

jackdogstar

21 de nov. de 2012

Many years ago, I owned a 1975 Dodge Dart. I drove that car for at least 15 years, drove it right into the ground. It was a great car. So when I decided to get a truck, Dodge was high on my list. I had purchased a motorcycle from Gengras Harley in 2010 and was really pleased with the experience. So of course Gengras Chrysler Dodge Jeep was already pretty high on my list of places I wanted to do business with. Having said that, I would have walked out in a heartbeat if things weren't to my satisfaction.Well, I didn't walk out. Gengras was fantastic. Janie Sterling, my Account Rep, is top notch when it comes to helping someone find the right vehicle. I am a bit of a pain when it comes to buying a vehicle. I like to take my time, mull it over, do online research, etc. Janie understood perfectly, and never tried to push me or high pressure me. She was really patient with me.When it finally came time to buy the truck, a 2012 Ram Sport Quad, the entire dealership operated with smoothly integrated cooperation to make the experience as easy as possible. And I was struck by how motivated everyone was to do their job well. BTW, I gave the Price category four stars because, let's face it, prices are never as low as we'd like. But Janie did what she could to get me all the rebates and incentives to which I was entitled. Really pleased with the entire experience.

sharonannhunt

20 de nov. de 2012

I purchased a FIAT from Gengras. I am very happy with the vehicle, but not happy with the dealership....the car never went through its required service bulletins. It got delivered to me without this necessary feature. There was a bulletin that something needed to be adjusted. That never happened. I was riding on the MA Pike and saw something on my dash "Stop immediately". I had my 4 year old Grandson with me and he was scared..I had to be towed off the MA Pike...my daughter had to come and get me, I went to Gengras the next day, they said FIAT towing would only pay for a certain amount of miles, so I contacted another FIAT dealer in MA. They towed it is and fixed all the necessary bulletinsAnother issue. I was driving and my tire blew out. That happens. When the tow truck came to put the donut on, there was no donut! I asked specifically to make sure there was a donut on that car as I drive to MA often...I contacted Chip Gengras, he said "sorry, we can sell you a donut for $250". That was that. Terrible customer service after the sale. Terrible service dept messup. I have no problem telling this to anyone. Great car however save yourself time and go somewhere else.

go_n_low

15 de nov. de 2012

This was my first ever new car purchase. Dennis was extremely helpful in helping me through the process. They didn't have exactly what I wanted on the lot, but Dennis went over and above my expectations to locate my vehicle. Even hurricane Sandy didn't deter him. I can't say enough about his friendly, no pressure attitude.

Dulce812

30 de oct. de 2012

Kiera Strouse is great. She is very friendly, attentive, and knowledgeable. I would highly recommend any future Fiat buyer to see her. I am very happy with my purchase and would certainly go to her again for any fixture purchase.

Chuck D

28 de oct. de 2012

Shopping for a new car at Gengras Jeep in East Hartford was a very positive experience. Having visited five other dealerships in the previous two weeks, I found sales rep Janie Sterling to be friendly, and knowlegable. She was willing to sell me the Jeep I purchased at a VERY competitive price! Everyone at Gengras from the receptionist to the financial department to the crew who detailed the Jeep for me before I picked it up deserves a thumbs up!

adesparza

14 de oct. de 2012

The people at Gengras we're extremely friendly and helpful while purchasing my new Cherokee. Aurelio Figueroa was great when it came to getting me a fair price for the trade in of my old vehicle as well as finding me a Jeep Grand Cherokee in the desired color with the specific features within my price range. At no time did I feel pressured or cheated and I have been unbelievably happy with my purchase. Aurelio and Gengras made the purchase of my first vehicle an enjoyable experience and I will highly recommend them to any of my friends looking to purchase a vehicle in the future.

stabbyfoulke

10 de oct. de 2012

Matt did a fantastic job in helping.me pick an affordable car, at a great value, and got the deal done very efficiently so that I could get my new car on the road that morning

Jsanz

8 de oct. de 2012

The entire process was a complete delight! From the moment we walked in the door from the hugs & thank you's leaving the lot. This is my 4th lease with a dealership & by far has been the best thus far! I'm thrilled with the customer service/leasing department & hope it remains this way. Janie is NOT your "typical" car sales person. She didn't push and there were no hidden fees or extras. She's certainly an asset to the company. She also truly appreciated her company & owners of the company and what they stand for outside of the car industry.

DAntion

28 de sep. de 2012

They took the time to understand what we were looking for. They did not try to sell us something we didn't want, no pressure to buy features or options we weren't interested in. I have never like the process of buying a new car, but these guys made it as painless as possible. We were able to get the car that we wanted, at a price that we liked, and they were willing and able to wrap the whole deal up in one visit so I could pick the car up the next day.

hblanco

28 de sep. de 2012

Great buying experience. i would buy a vehicle again from Gengras just based on their customer service and willingness to work with the customer. thanks!

Shoe318

23 de sep. de 2012

Lance was great to work with. He listened to what I was looking for and searched for it. He was very clear on details and I have recommended him to a some friends and family members. All around it was a great experience.

pamskibamski

21 de sep. de 2012

From beginning to end, our experience with Gengras was amazing. We are previous customers and will continue to come back because of the courteous, knowledgable staff with which we have worked. Albie Lavigne is our "go to" guy! He goes out of his way to not only give you a great deal, but he was extremely diligent in finding the Jeep Overland my husband wanted - he didn't stop until he got got it and delivered it in an extremely short amount of time. He is the only sales person we will go to when buying cars at Gengras. He's personable, very accommodating. and the benchmark to which all other sales personnel should be held accountable. Because of Albie, we actually bought two vehicles!Blake was also amazing! He found the best financing available and worked with us to get the best deal for what we wanted. The day after we bought my vehicle (Jeep Overland), we stopped for a quick bite to eat and were approached by a couple asking about the Jeep. Not ony did we recommend the vehicle itself, we raved about Gengras and Albie. The day we picked up my husband's vehicle, Albie told us that he actually received a phone call from the couple to which we recommended him.Our overall rating on the experience we had purchasing our vehicles from Gengras is a definite 5 STARS and we will continue to return for our next vehicles as well as recommend the dealership to anyone who is in the market for a new car.Thanks again for everything!!!

majikshop

18 de sep. de 2012

Went for an unscheduled visit to look at a used Jeep I'd located on the Gengras website. Was greeted by Mike Brown almost immediately, and he set up a test drive for me. Mike was incredibly helpful, very straight forward, and not at all high-pressure. Mike, Evan, and Joe all worked together to make sure I got everything I wanted out of the sale process. It was a pleasure to do business with them, and I would recommend Mike to anyone shopping at Gengras.

mvozzolo

10 de sep. de 2012

Everyone was very knowledgable and no pressure whatever. Understood my needs and delivered. Matt could have put a thousand or two on my trade but that's not what he's paid to do. A couple grand more would have been worth about $11.00/month so who's whining. Over all a very positive experience. Thanks to all Mike Vozzolo

msharrington315

10 de sep. de 2012

This was our first new vehicle. Jim worked with my wife and I to determine the best vehicle and options without any pressure. His honest information and laid back sales style were the reasons we came back to buy from Gengras.

jrainaldi2

6 de sep. de 2012

I felt the dealership was good and Dennis was very easy to work with. He understood the Jeep products well, and he went vehicle by vehicle through the lot helping us compare and contrast each vehicle until we found what we were looking for.

Melcarolino

4 de sep. de 2012

I went into this dealership hoping to purchase a certified pre-owned vehicle and I ended up purchasing a new vehicle after being told of the many rebates being offered for the vehicle I wanted. I received excellent customer service from Stephen Dolan. He presented as very friendly and understanding of my requirements in my vehicle purchase. He was very thorough in his explanations of the details of my purchase and he was very easy to contact. He made himself readily available by phone to discuss my purchase and meet with me concerning any questions or concerns I had. I would highly reccommend him as a sales associate for your future care purchasing endeavors. He appeared to be very honest and loyal to providing excellent customer service.

Scott Stoppa

3 de sep. de 2012

Dealing with Ralph Eastwood AGAIN was a great experience! In 2009 when I was looking for a new Jeep Grand Cherokee Ralph and Gengras provided me with a pleasant no pressure buying experience. Because of this it was easy to recommend Ralph to my girlfriend Beth when she was recently interested in a new Jeep Liberty Sport. Once again Ralph and the team at Gengras provided us with a great experience with an exceptional vehicle.Great job Ralph and thank you again.

PAL624

4 de ago. de 2012

We just bought our second car from Gengras this year. The first was a Wrangler we bought from Joe Goffa for our son and Joe was terrific. We had been looking at a lot of vehicles and Joe was a welcome change to the "typical" dealer experience. In fact we had just purchased another vehicle for our other son from a competitor and the experience was so bad after the sale that I won't ever buy from them again. By contrast, Joe treated us (including our dog) with respect and was very welcoming. We test drove several vehicles and he was very patient with our questions. He knows so much about Jeep that every time I did any research on the vehicles, I found that I was simply confirming what Joe had already told us. It was very refreshing to work with someone who so clearly enjoys his work. The second is a Grand Cherokee Overland we bought from Dennis Pelletier. When we went to the dealership we asked for Joe and when he greeted us, he seemed embarrassed to say that he had been promoted to Sales Manager so he introduced us to Dennis who then helped us with our purchase. Although Dennis is new, he did a great job and was very helpful and friendly. Joe stayed involved in the purchase so we really felt like we had two great guys helping us. It is very clear to us that when you buy a vehicle from Joe or Dennis, they are thinking about the "next" sale to you. In other words, they want you to come back! We really felt respected and appreciated as a repeat customer.

adorin

3 de ago. de 2012

We had a great experience with the purchase of our new car and love driving it. Lance was easy to work with and respected our time. As hassle free as possible and would definitely use this dealership again!

nmurz2012

27 de jul. de 2012

I went to Gengras to purchase a brand new vehicle. I was 100% impressed by the customer service I received. I feel that I was truly valued as a customer and that Luis really cared about my wants and needs - not just getting the sale. I have to admit, I usually dread meeting with sales people, but this time was different. I have never had such a great experience with a dealer. I will recommend Gengras and Luis to everyone I know that is interested in a new car!

tleonard6

25 de jul. de 2012

Brought my vehicle in for maintenance with a $50 card you sent in the mail. When I was doing the paperwork I discovered I did not have my wallet. Your service rep told me he would make the necessary adjustments and performed the service. My car was also ready 39 minutes early.

Cdem34

13 de jul. de 2012

I was shopping around for a used car and found one I liked on gengras' website. Went in and talked to Jim about the car. He took me for a test drive then let me test drive the car again the next day with my girlfriend, was very patient with me and my endless indecisiveness. I was driving around the same car for 9 years and one of the reasons I was doing this was because I dislike the process of buying a car so much and I dislike pushy over aggressive car salesmen. Jim had none of those negative attributes and was just a genuinely nice guy. He made everything about buying this car as hassle-free as possible. As long as hes in the business Ill only buy cars from him.

boocher13

27 de jun. de 2012

I took my 2005 chrysler crossfire srt6 in last week for a minor electrical issue and at 4pm the same day I received a call telling me while driving my car one of the mechanics was involved in an accident.The first thing that came to mind is there is no reason my car needed to be driven,much less driven on the highway,to diagnose a minor electrical problem.Cooler heads prevailed and the service adviser Kurt was very apologetic.However since then I have been lied to several times regarding the accident.I was initially told it was the other "woman's" fault and that the adjuster was coming the next day at which time I asked to be informed when he was there because I wanted to see the car on a lift to see the damage.The next day when I went to pick up the loaner they offered me I was told the adjuster wasn't coming and that since it went to their legal department because one of their employees was involved.I was then given a form provided by the state police with the other parties information and it was clearly a man.I was given a Jeep Patriot as a loaner.After 2 days of hearing nothing I called the insurance provider of the other party and found out there was in fact no claim reported.Today I spoke with the General Manager to point out that there was no reason my car should have been driven,especially not on the highway.He told me that every car is "safety inspected" and driving the car is part of that inspection.This is absurd.I also requested a loaner somewhat closer to a chrysler crossfire than a Jeep and was told their hands are tied so now my sports car they crashed sits at a body shop while I'm stuck with a Jeep until the insurance companies sort out liability.I've spoken to more than one Gengras mechanic and they both said test driving the car as part of a safety inspection when the car is in for a minor electrical issue is absurd and I think any logical person will agree.Where is the accountability?

pwiggs

25 de jun. de 2012

I had a very positive experience dealing with Lance Williams. He was very professional, knowledgable and he respected my time. Lance was not pushy at all, it was a pleasure to work with him to purchase my 2012 Jeep Grand Cherokee. After tje sale, Lance continued to be very responsible and helped me to answer some questions that I had. I would recommend Lance to anyone looking to purchase a new Jeep.

capt1073

8 de jun. de 2012

Great experience! Jim worked well and listened to what I had to say. It doesnt mean much, but how they treated me lifted my thoughts about car salesmen. The dealership was clean and fantastic. Walking in Gengras was a real treat after being in Mystic, enough said!

Gej12

10 de may. de 2012

They were great! Very professional and timely. Lance also helped us get a great deal! He made sure to work with us to get everything we wanted in a jeep. I would recommend Gengras to all of my friends and colleagues.

JeepCT

10 de may. de 2012

Thie dealer is ok but the lack of timely follow up is what concerns me. Miguel was AWESOME and James I won't say much but he sold me on incentives that turned out not to work out. I might give them another chance but for now they need to work on that follow up.

DLHager

10 de may. de 2012

I can't thank the Gengras dealership enough for helping me create an exciting and sporty company car with their red Fiat 500 Sport.Chip, Joe and Kiera all were very generous with their time, enthusiasm and support in helping me create this car as part of Hager Computers, LLC 20th year in business celebration.Kiera gave me the best training on all of the features and mechanics of the car. She went on to sync my phone and teach me how to use the voice activated phone call system. This to me was above and beyond my expectations and when I told her that she replied, "well that's just how we do it here."Needless to say, I am very impressed and I highly recommend the Gengras dealership.

jgambino14

30 de abr. de 2012

ralph was great to deal with. from day 1 made me feel like family, and that went a long way in me buying my jeep.i would recommend ralph to any of my family and or friends.

mpell1984

18 de abr. de 2012

This is my 2nd purchace with Albie and this dealership and I would come bck again in the future.My son has also bought a Dodge pickup from Albie.Albie is wonderful to deal with, no pressure and he really works hard to get you into the vehicle you really want.He really know his job and does it well!!I would highly recommend hime to anyone.

joes4100

17 de abr. de 2012

When I was in the market to upgrade my 2006 Jeep Wrangler for a new 2012 Jeep Wrangler, there was only one person I wanted to deal with - Ralph Eastwood.I bought my 2006 Wrangler thru Ralph and had a great buying experience.Ralph is a true professional. He has great business acumen and a passion to meet and exceed all of the customers expectations.There are many Jeep dealers in the Hartford area but none have Ralph Eastwood on their team.I recommend Ralph Eastwood to all.Joe Silveira

Lori62066

17 de mar. de 2012

I was starting to explore new cars since my lease was coming to an end in May. I started my shopping at dealer of another brand. They did not WOW! me-in fact, they were quite rude to my 18 year old son and 15 year old daughter. I also felt that they did not take me seriously- the first guy I talked to called a salesman over and said "do you want to help her or do you want me to find someone else". While the vehicles were nice, the experience left me feeling a bit cold. My son mentioned I should look at Jeep, especially since my employer participates in the Chrysler Affiliates Program. I took his advice and stopped into Gengras. The customer service was so much better! I got hooked up with Joe Goffa, who understood what I was looking for. He established a great rapport with my kids and from the get-go treated me with respect. I test drove the Liberty, Patriot and Compass (liked them all!) I did a little more shopping, looking at the Honda CR-V (beautiful, but a bit out of my price range with the options I wanted) and test drove the Ford Escape,as well as doing online shopping with other Jeep dealers, but ultimately went back to Gengras to seal the deal on a 2012 Compass Latitude at a great lease price. Joe was patient through all of this, was very enthusiastic, and was very knowledgable about the Jeep product. He is an asset to Gengras for sure! Throughout the whole process, Joe provided great communication, perservance in finding me the White Compass Latitude with the Sun and Sound package I wanted and answered all of my NUMEROUS questions. I hadn't planned on settling on a new car yet, but the Gengras experience (I was WOW'd), the great price, the lease incentives, and the Chrysler Affiliates Program presented me with a deal I couldn't pass up! It has been three weeks since I drove the car off the lot and I LOVE IT! Thanks Joe!

TiaTymoshiw

10 de mar. de 2012

I came to this dealership looking to get a used SUV, looked at a Jeep Grand Cherokee. Turned out that I couldn't get that vehicle because of my existing loan out on my at the time, current car. Emmerson worked with me literally every day this week ( week ending 3-10-12). He has been SUCH an awesome help to me. One car didn't work out, he helped me out to look at the options I did have that were affordable for me. Blake was very nice helping me out with the financial half of it, again, working with me just about every day to try and get me into a new car. Turns out I left with a new car. Something that I never expected to happen. Thanks to these two, I really couldn't be happier. Thanks for all of your help! I will always reccomend this dealership to everyone.

Harryblank

9 de mar. de 2012

Mr. Sandstrom has ALWAYS been pleasant and professional in his dealings with me. One of the old fashioned employees who still thinks the customer is king.

Kiesha2012

28 de feb. de 2012

To whom it may concern:My name is LaKiesha Reed, and I'm a single African American, Insurance Professional, and Mother.My boyfriend Jovan and I were paired with Ralph Eastwood. Ralph and I conversed back on forth on my needs vs. wants, and exactly what I would qualify for. We test drove cars and explored all options. Then to my amazement, Ralph found the car of my dreams!!! It was everything I had asked for, and then some! This 2008 Chrysler 300 had all the bells and whistles and actually fit the parameters Ralph said I had fallen into, in order to be granted the loan. I was sooo happy, but this however didn't last long.To make a very long story short, at Gengras Chrysler Dodge, I received exactly what I asked for in a car by the salesperson Ralph, and was approved for 2 loans. However, by the time the deal was to be finalized, I found myself being totally mishandled, involved in an obvious war of such between Gengras Chrysler and Gengras Chevy, blatantly disrespected, verbally assaulted and admittedly ostracized by both the finance manager Blake Riley and General Sales Manager Rich Lamb. To sum it up, I pretty much received the WORST customer service, I have ever encountered, to date. Therefore I took my business elsewhere and was approved for a 2012 Chrysler 200 just 24 hours later. I will not be doing business there ever again. Sincerely, LaKiesha Reed

k.stokoe

12 de dic. de 2011

Outstanding from start to finish. Every person that I dealt with made the experience of buying a new car very positive. I highly recommend this dealership without any reservation.

jricci74

4 de oct. de 2011

The minute i met Albie and Joe they made my visit comfortable with no pressure or fancy sales pitches...i got the vehicle i wanted(2012 wrangler unlimited)and a year newer for the same msrp other dealers wanted for 2011's...the experience was so pleasant i went two buildings down and bought my wife a 2012 kia sportage sx from Gengras Kia! Thank guys! John Ricci

abm122

31 de ago. de 2011

Joe Goffa was my Sales Rep, he was EXCELLENT. Very enthusiastic and informative about my new Jeep Wrangler Unlimited. He owns one, so he was very good at demonstrating how to use the various features. He also kept me apprised of the process as it was being built-to-order.The Front Desk was just "good," because they weren't that helpful. When I'd ask to see Joe, they'd just kind of say "ok, just go look for him, but actually I think he has the day off." I thought for sure they'd page him or at least get in touch with him somehow to let him know I had arrived. This happened 2x when I went there, so I think they just aren't super helpful.

richieandteddi

22 de ago. de 2011

During the sales process, Gerald was very helpful and had good advice that helped me decide which auto to buy all while taking the time to look over several different cars on that day. I was most impressed by his honest impressions of what the vehicles were and what features would be better for my needs, and especially impressed by the fact that the different vehicles were on three different lots at other gengras stores. The friendliness and professionalism are excellent through the entire sale and delivery. We did encounter a small glitch with an over-payment, and there was a fair amount of confusion as to resolving it - however the staff maintained their professional and helpful attitude throughout the process of resolving our issue. I would definitely recommend this dealer. They went above and beyond - also had a small service issue and they did well more than expected to repair it.

susieq0613

28 de may. de 2011

Had a great esperience at Gengras. Joe was very friendly and informative. It was the best quote I received for the Laredo 26x and they actually had the exact car I wanted on site. The best part was that Joe is a Red Sox and Patriots fan. :)))))LOVE MY NEW CAR

rich f

25 de may. de 2011

Worked with Joe and Jeremy to purchase our new Wrangler. There was no pressure to buy. Went up to look at the Jeep and take a test drive, look at the different options and packages available. We were able to narrow down both color and option package. A few days later a Jeep Gengras had on order came in exactly the way I wanted it. Joe called to let me know it was available so I went right up and wrapped up the deal. Delivery was smooth and easy.This was our third purchase from the Gengras family of dealerships. The first 2 were excellent and this one was the same.

Shafmaca

2 de may. de 2011

We had to replace two cars in one weekend and Joe was phenomenal in finding us what we loved at a price we needed. He made himself available to us on a Sunday, which was very convenient. We had the cars in our driveway that Monday! Wife in a fully loaded used Town and Country, Husband in a new Wrangler. We are picky shoppers - getting us to sale was not simple - we wanted to look at all the options and price research - Joe helped with everything including driing us :30to see an alternate car. Joe helped us post sale as well with figuring out our Wrangler soft top. We are big fans and will look to do business with Joe again in the future!

sjd_13

29 de abr. de 2011

Shopping for a new car at Gengras Chrysler/Dodge/Jeep was a very pleasant experience. We were lucky to have V-Tek Rosa as our salesman. He was polite, personable, knowledgeable and easy to work with. We never felt pressured during the process of looking at the Chrysler Town & Country Mini-Van we came to look at. He patiently answered all of our questions and went above and beyond in making sure all the details of our purchase were in order. When we came to pick up our van, V-Tek spent over an hour going through all the features of our car to insure we would understand how to safely operate our vehicle. He was genuinely enthusiastic about his product and excited for us. We would highly recommend any family and friends to come to Gengras and work with V-Tek.

MSantos927

5 de abr. de 2011

I have had my brand spanking new Wrangler for about a week now and I LOVE IT!!! My experience at Gengras was excellent. I have bought vehicles in the past at various dealers and it's was always a.....well lets just say I rather have a tooth pulled with no anesthesia than go through that again. At Gengras my experience was far better than expected. No pushy sales people. I was able to browse at my leisure and was able to ask questions when I needed to. I met with salesman Joe Goffa. Joe is extremely knowledgeable. He is full of energy and he really works hard to fullfill the customers needs. I would definately recommend Gengras to family and friends. When I'm ready to trade in my jeep, Gengras and Joe are who I will be visiting. I would also like to give a thanks to the guy in the parts department. I am so sorry but I didn't catch his name. I went this past Saturday (4/2) to get some jeep accessories and once again I received excellent customer service.

JaimeRoto

5 de abr. de 2011

Experience with Gengras went great. Was up for a lease renewal. No problems. Took old Jeep in for a new one. Joe is always very pleasant and easy to work with. Did not want any hassle turning the lease over and he made sure this happened. Love the new jeep!

jped

10 de mar. de 2011

I recently purchased a truck from Gengras Dodge in East Hartford Connecticut. To say that my experience was positive is an understatement. V-Tek Rosa and Jeromy Berman went out of their way to make me comfortable with my purchase and put in the extra time and energy to make sure I was getting the right vehicle fro my needs. Most importantly, at no point did I feel pressured or exploited. I was so pleased with how I was treated that I referred two friends and one family memember to V-Tek and Jeromy. Since that time, one of those individuals has already purchased a vehicle from V-Tek. I highly recommend Gengras Dodge, Jeep and Chrysler to anyone looking to buy a car or truck, especially if they are lucky enough to work with V-Tek and Jeromy.

Katelynne

26 de feb. de 2011

This was my first experience buying a car, and I have to say, it wasn't as scary as the real world makes it seem. I fell in love with a 2008 Jeep Grand Cherokee Laredo at Gengras, and just after 3 days, I was driving my new Jeep home. Joe Goffa was my salesman and he made it fun to purchase a car! He was very knowledgeable and 100% personable making this experience that much more enjoyable. He made sure to ask all the right questions to make sure I was comfortable with my car of choice! Never did he try to get me into a different type of car, or anything I wasn't interested in therefore was never pushy. When I came to pick the car up, the detail work was AMAZING, I truly felt like I was driving home a BRAND NEW car, never mind a 2008!! I was slipping on my leather seats they were so smooth, the wheels looked fantastic, and the outside of the car looked as though it had been hand waxed for hours it was so shiny. I am 100% satisfied with the service I was provided with at Gengras & from Joe, I would highly recommend them to anyone interested in getting themselves a new car. 5 stars for all of you! Thank you!! :)

tmurphyiv

23 de feb. de 2011

I recently purchased a new Jeep Wrangler from Gengras and I could not have been more happy with the whole process starting with my salesman, Joe Goffa, and concluding with the finance manager, Blake Riley. When I first entered the dealership I was greeted by Joe and we hit it off great. It was evident that Joe really loves what he does and he was very patient when I asked him quite a few questions. When we couldn't find a Wrangler that met all of my criteria Joe did not stop and eventually figured out a way to get me into the exact Jeep that I wanted and I didn't have to sacrifice a thing! After we found my Jeep Joe put me in touch with Blake Riley who dealt with my financing. Like Joe, Blake clearly loves what he does and he too was very patient with all of my questions. We ran through about 100 scenarios and Blake didn't show the slightest hint of annoyance. In the end it was based on Blake's knowledge and recommendation that I financed my car through Gengras and chose the options that I did. If you are looking for a new Chrysler Dodge or Jeep vehicle I cannot recommend Gengras and specifically Joe Goffa more highly. Although I hope my new Wrangler lasts me quite a while I will definitely be using Gengras and Joe for all of my future car purchases and I recommend that everyone does the same.

RyanP8483

20 de feb. de 2011

My experience at Gengras was excellent by all measures. The salesman, Joe, had great energy from the first moment we met and applied not undue pressure at any time. He was extremely responsive to all of my questions, and I had a lot of them. He was quick to reply to emails with the necessary information. I tend to get fairly deep into the financials in these sort of deals, and the team at Gengras was very accommodating and patient in allowing me the necessary time to ensure that I was comfortable with the payments and all of the pieces that went into calculating them. I cannot say enough great things about my experience at Gengras. I want to thank the whole team for providing an extremely comfortable experience. I would definitely recommend the dealership to others and fully intent to return in the future.

windshearsmile

1 de feb. de 2011

I went in to buy a car with some idea of what I wanted. Miguel test drove cars with me & even brought one to my work, so I could get a better feel for it. Thanks so much, & when I'm trading in this car, I'll be back to Gengras Chrysler, Dodge, Jeep, asking for Miguel Rodriguez.

mmailman

31 de ene. de 2011

I had purchased my 2007 Pacifica from Gengras with a good experience prior to the Dodge Journey that I bought in Sept 2010. Loved the Pacifica, but when a Gengras Dodge brochure came in the mail about purchasing my vehicle back above the book value for a new Chrysler/Dodge, I wanted to check it out. Walked into the lobby of Gengras and was handed off to salesman Joe Goffa. He asked me what car I was interested in and what brought me in. I told him I was interested in the 0% financing offered and what I could get for the Pacifica towards a new vehicle and what I could afford for a monthly payment. All said and done, I went after the Journey for the extra seating and quite a few nice options. Wasn't pressured in any way to make up my mind, the Journey didn't qualify for the 0% financing, so Joe and Jeromy worked the trade in to make my monthly payment that I asked for by giving me a better trade in price for my Pacifica, which I thought was very professional! Since the Journey is my wife's car, Joe gave me dealer plates so I could bring it home for the night! Just had the free oil change with the express service, thought they could have been a little more friendly.

GonzalezFly

22 de ene. de 2011

Our first visit was for oil change. Very quick and great price! Great customer service. Second visit was for more extensive work (found during inspection that came along with oil change). Again, great customer service and quick completion of work.

L&M

20 de ene. de 2011

We recently bought a 2008 Jeep Wrangler. We cannot say enough about Wayne our salesman, he was polite, knowledgeable, and best of all, he did not pressure us or try to steer us into a vehicle we did not want. We are aware that most car salesmen would prefer to sell new cars, but Wayne did not hesitate to go out in the cold, bring each vehicle we wanted to drive up to the showroom, while we enjoyed hot chocolate until the cars warmed up. Our only disappointment came when we arrived to pick up our vehicle. We had a scheduled appointment for 6pm. Our appointment was made to suit the finance departments schedule; so our schedules were rearranged so we could make the 45 minute ride without getting stuck in Hartford rushhour traffic. We arrived 15 minutes early, but then were made to wait an hour and 15 minutes for the finance office to complete our paperwork. Talk about killing the whole experience. Our excitement about picking up our "new to us" vehichle slowly was chipped away as we waited, and waited and waited. How awkward for Wayne, who had done such an incredible job, to be put in the position to make excuses for his co-worker. Our anger only grew when we decided to wander down to the finance office to see just what the "emergency" was. It was obvious that the emergency was another customer. Only once we were spotted did the employee wrap up his conversation. Having worked in the service industry for 30 years, I am all too familiar with sales and customer service. If I had a potential client with a scheduled appointment and made them wait over an hour, I know I would lose the sale. The lack of consideration is inexcusable. If we could rate our salesman we would have checked all #5's on the survey. If we decide to buy another vehicle it will be with Wayne...Was it worth the hour drive to get our Jeep, yes, thanks to Wayne!

oilman

11 de ene. de 2011

I purchased a 2007 Dodge Ram in excellent condition and the vehicle was spotless with a full tank of gas when I picked it up. I found Joe to be very patient with me and personable as I tried to decide between 2 vehicles at Gengras. I was given a fair trade in value for my car allowing me to purchase the truck. Prior to Gengras, I went to a Chevrolet dealer in Springfield who insulted me with their trade in offer for my car. I have switched from being a Chevy owner to being a proud Dodge Truck owner, thanks to Joe and Gengras!!

jrook

9 de ene. de 2011

The car buying experience was easy and effortless. My experience was relaxed and comfortable. Joe was friendly, helpful, knowledgeable, and passionate about the cars he showed me. The financing was low pressure and extremely helpful. I would recommend this dealership to everyone!

memia

7 de ene. de 2011

We had an issue with the windows in our Jeep Liberty. The management solved the problem at no charge and we also had some other service work done. The prices were reasonable for the additional service. The work was all done in a timely manner.I also want to commend the recertionist. She was always pleasant and courteous.We were so pleased that we went car shopping last week at Gengras. We will be purchasing a car within the next month.Thank you for a very good experience.

MMaroun

1 de ene. de 2011

This rating is for the sales experience, which was terrific. A very comfortable satisfying buying experience, I bought a new Grand Cherokee. I went in first and test drove an Overland, wonderful car but wanted to shop around to look at other possibilities. Went back two days later knowing I wanted a Jeep but didn't need all the features of the Overland and Wayne worked with me to find exactly the car I wanted with the options I wanted. The Business Manager and Finance Representative were also professional and helpfu. Overall an absolutely terrific experience. Though the end of this story is the sale of this new car, the beginning lies in the service this dealership offers. My last car was a 2004 Jeep Grand Cherokee, when my dealer closed I started going to Gengras for service. The person who seems to always be my contact is named Scott. I've had wonderful experiences there, Scott is professional, thorough and always seemed to want to provide the service I needed without selling me things I didn't. It's probably thanks to him that I went back to Gengras to buy my new car. I'd recommend this dealership to anyone, and in fact, I have.

Maryhn

30 de dic. de 2010

My husband and I went to Gengras after a long relationship with another dealership (closer to our home). We found the experience of doing business with this dealership to be very professional, informative, and comfortable. I was very specific about what I wanted and Gengras did not have this on their lot. Albie search and located precisely what I wanted. He priced it out very competitively and the finance rate bet our three credit unions. Although we showed up at the busiest time of the year, and day for that matter, Albie's relaxed, and professional attentiveness, would not have revealed this. He was informative about the product lines, knew so many details about the internal, external features, compared older versions to newer, innovations to proven history, and satisfied any questions we had. His knowledge and experience was easily displayed. It is not easy to spend money in these times, but the value, product and customer service received from this dealership left us very satisfied with our transaction. I would highly recommend giving this dealership a chance to let you know what they can do for you. We drove our new car, shinny clean and with a full tank of gas, home yesterday and could not be happier. Thank you Albie!

stardart

29 de dic. de 2010

I have to say when I walked into Gengras I didn't know what to expect, but then Joe came over to me and introduced himself and asked what he could do for me. I had told him that I was interested in a Caliber, and I had noticed the one on the showroom floor, thinking that well it is a brand new one but Joe said well lets take it for a run and we did and I loved it of course. We got back and I am thinking that there is no way that I would be getting a 2011 car. We had gone into Joe's office and worked out some numbers and figured some things out and went from there. The next day I was called and said I was approved for the loan within a week I am driving my brand new Dodge Caliber thanks to Joe. Everything went so smoothly and I do have to say that it was just a great experience for me and for my first brand new car ever. Thanks so much for everything I would recommend Gengras to all my friends and family!!!!!!!!!!!!!! Lynn Ellis

Rdonofrio

23 de dic. de 2010

I just recently purchased a new Jeep from Joe Goffa at Gengras and can honestly say being this was my first time doing business with this dealership I was extremely satisfied and impressed. I without a doubt would definitely recommend Gengras to others! Joe kept me informed of when my vehicle would be arriving and everything promised was delivered!!!Thanks to Joe and the entire staff at Gengras for a positive experience!!!

babypun06

23 de dic. de 2010

First of all let me start off with saying that this would be my third time buying a car at a dealership and i wish i would have gone to gengras the first two time's , best car shopping experience ever !!! . staff were great from the salesman to the floor managers and the finance manager . They were all very helpful any question i had they had the answer for ,there was no need for them to go ask someone else. The salesman was great he made sure i got the right car for the right deal made sure i felt comftorble with my purchase and did not try to over sell me something i didnt want , i told him what i was looking for ,the price range and when i came in he had a couple of cars lined up for me. i ended up buying a brand new dodge avenger which i am in love with, for a great price . i also plan on going back very soon with my younger brother he is also looking for a car so i recomended him to vtek (salesman) , he is a great guy . overall very friendly customer service, place is very clean and spotless , great cars ,great prices and great people working there .

aRaggi

21 de dic. de 2010

I went to Gengras to buy a new Dodge Ram. I was looking for a truck that was well equipped but not with an abundance of features that I did not need. Joe was persistent and eventually found exactly what I was looking for. I had looked for trucks at a few other local dealers in Connecticut and the bottom line price Gengras provided me with was the best deal I came across. I was referred to this dealership by a relative who had purchased two vehicles from them and I would recommend them as well to someone in the future.

htimsynnad

30 de ago. de 2007

Was one of the only places that had the vehicle I wanted. Got a great price and a comfortable experience on a truck I wasn't sure I could find. Amazing inventory!