dtrayser

12 de jul. de 2016

Jon DeWig did a wonderful job in helping me aquire a 2016 Subaru Outback. There was not a question he could not answer, and was completely knowledgable about every feature of the car. He was also engaging and pleasant throughout the entire sales process.

ImprezaOwner

12 de jul. de 2016

Jon and his colleagues were very helpful in getting me exactly the car I wanted. Gerald Subaru gave me the lowest price of the four dealerships I checked. Jon, himself, was courteous, knowledgeable and a very professional gentleman. I really appreciate his help! A year out, it's still a really nice car!

Cargirl835

12 de jul. de 2016

Our Subaru will. be 3 years "new" in Aug 2016 and have no complaints with it or the service we service at Gerald Subaru of North Aurora. Working with Jon was a very pisitive car buying experience!

yooper

28 de jun. de 2016

Was looking to lease a vehicle for my son who just got his license and leaving IL for athletics. Picked a couple vehicles out from their inventory and asked for some lease offers. I dealt with a new salesperson so I spoke directly with the manager, Scott Wolf. Told me the Legacy was the better lease option at that particular time so picked my color and options, got numbers that were fair and off I went. I brought my son in and Francisco went over the car completely with him. Very professional and will be an asset to Gerald. Have bought all my new vehicles from Gerald whether a Subaru or Nissan and will continue to do so and always refer friends and family. Great job again!!

retiree65

9 de may. de 2016

Jon Dewig was so helpful and accommodating. He has knowledge about the car we want, answers all our questions about the car, thus placing us in our comfort zone. Been dealing with Jon since 2001, That's 5 cars, he became a family friend to us. That's how confident our family is with Jon and the Gerald Subaru/Nissan

granny

16 de abr. de 2016

John De Wig is so easy to talk to and listens to what your needs are. He doesn't just try to sell you some car he wants to move. He makes suggestions and lets you deside. He answers any questions you may have and no pressure. Explains the process throughly and gets you the best deal. You feel confident of that. Plus he ls always there to help you if you need help with setting up a function in the car you can't figure out.

am1234

23 de mar. de 2016

You have been warned. You can get a better deal and service at any other Subaru dealer in the area. The right hand doesn't know what the left is doing here. I understand one lost sale doesn't make a difference to this place or have an impact on them, but given sites like this exist, thought I would put it out there.

Nashville Robert

28 de ene. de 2016

I contacted Gerald Subaru to find a Crosstrek for my father-in-law, and I was working from out of town on the transaction. Erika and Robert did a fantastic job of finding the vehicle and making the deal work. Great communication and fast response times, and most importantly, made the whole experience enjoyable for my father-in-law. He is thrilled with his new car!Thank you so much for all of your help!

granny

17 de ene. de 2016

Jon and Moe were the most friendly guys that we have purchased a vehicle from. From the time we arrived until we signed the contract we felt at esse.We thank them. They are an asset to your Dealership.

MD824

19 de dic. de 2015

UPDATE:I previously wrote the review below. Have to amend it because the Service Manager saw my review here and immediately reached out to me to make it right. I was impressed with his professionalism and patience. Thank you Dave!This review is actually for the Service Department. I'm on my 3rd lease from this place and my lease comes with 2 free oil changes. I used the first one and at the time, I asked the clerk to confirm the date by which I needed to get the 2nd. She said as long as I come before end of year, it should be fine. So I made an appointment and again explained the situation to the man who made the appointment and he said yes, they should honor it. My husband took the car today to the appointment because I'm at home with our sick baby and the man at the dealer said no, they will not honor it and he would be charged $100. My husband left and called me, I called the dealer and the man I spoke to refused to help. He said my husband could pay or I can try the service manager who isn't in until Monday. Now, I live a good 40 minutes from this place, the only reason I've gone back to purchase or lease again and again has been because of the customer service.Well, I guess this guy doesn't care that I will never give this dealership my business again.

tallkevin

25 de oct. de 2015

Not only did they match the price of the so-called "low-price-high-volume" dealer in our area, they gave me more money on my trade-in, and they were a dream to work with. Sean Ryan and Erik Johnson were clear, courteous, and professional. They even stayed late to get us our new car. I highly recommend them.

Sean

20 de sep. de 2015

Jon was incredibly helpful, courteous, and took his time to answer all of our questions, even staying late on a Saturday evening to help us complete the purchase. He made the buying experience low pressure and fun and we are super happy with our new Forester!

kendallo

22 de ago. de 2015

Jon is super cool and down to earth, made the process of getting my new car very smooth and enjoyable. I am so happy with the service and would definitely recommend Gerald Subaru and Jon.

Scottywrx

15 de ago. de 2015

Jon was very helpful with my purchasing process of my wrx. I would definitely buy another car from him and only him. Plus he hooked me up with a WRX key chain for free. I rate my experience an 11 out of 10!

Geneva Travelers

9 de ago. de 2015

Jon took his time to have use look over various models and then various features on the model we ended up buying. Then he offered to help us with any further questions once we got our vehicle and drove it for awhile. He also made sure we knew about special safety features and service requirements on this car. Over all it was a great buying experience.

zrookd

5 de jun. de 2015

I had set up a test drive on 2 seperate occasions, only to arrive to find either the car was sold, or at a different location. No such information was provided to me when I scheduled the test drive.Horrible communication. They had my cell number and my email address to let me know.

BrianP2015

16 de may. de 2015

We dropped by the dealership around 7:00 on a Wednesday (?) and caught Jon at the end of his shift. We had talked with him before but hadn't taken a good look at cars up until then. Jon showed us various options that fit our somewhat limited situation, and we left late in the evening with a high quality, used Prius that we're very happy with. Jon was very knowledgeable about the cars and was pleasant to work with. A tip for buyers, though: make sure you check the website for prices. The Prius we found was cheaper there than how it was listed on the lot, and we saved money after we brought that to Jon's attention.

tekman78

12 de mar. de 2015

Was shopping around the Chicago area for a new 2015 Subaru Legacy. With the options I wanted, these aren't easy to come by just sitting on the lot. Made initial contact with dealerships going through the internet sales channel, getting prices where vehicles close in spec were available. I wasn't impressed with the prices being offered.Gerald Subaru North Aurora is close to my house but they had none available for sale. I'd contacted Dan Clark, the Internet Manager. I wanted to test drive a Legacy and he confirmed they did have some service loaners available and I could come take a ride.So I showed up and took a ride with Mohamed Aly. I explained exactly what I was looking for. Dan did some digging and found they had one coming in for delivery in a couple of weeks, but it didn't 100% meet my needs. Dan found another local area dealer also getting one in a couple of weeks, that exactly matched my needs. They gave me a price on this vehicle and I was completely impressed! I asked them to try and make the trade with the other dealer. The next day, they confirmed the car was mine. I came and paid the deposit as soon as possible. I was supposed to have to wait a couple of weeks, but got an early call from Mohamed stating my vehicle was at the other dealer. Mohamed personally took the Gerald trade vehicle to the other dealer, and picked up my new Legacy and drove it back to Gerald himself!I came in that night to make the deal. There were no surprises on the price, fees, or financing. I didn't even bother trying to get a better price. The price was already great and the experience with everyone was amazing, so why would I? We made the deal and I finished off with Ferris Spikener, which was also a simple, efficient process. They even gave me an additional protection plan with the vehicle for some cosmetic issues for a few years. That was awesome too! And they let my 15 month old run around, scream, and gave her a balloon. :)When I went to take delivery, we found some scratches on the vehicle. I had about 6 people coming out to look at the scratches and try and resolve the issue right then and there. A buff was initially attempted, but wasn't able to fix the scratches 100%. Everyone promised that this would be taken care of, they gave me a new "we owe" contract, and stated I'd be contacted within a week to schedule the scratch repairs.I received a call from Jacqueline within the week to schedule my repairs. I also mentioned to Jacqueline that I found more similar scratches on the roof, and that I have an issue with the dashboard looking warped. She stated no problem and they'd take care of it all when I come in next week. I also get a loaner when I come in for this visit, which is a bonus! I will update this review after my visit next week regarding this service. But otherwise, the sales process and price was a great experience. I'd absolutely buy again from these guys, and highly recommend them!

Allix

12 de feb. de 2015

I went in to buy a car on recommendations from a family friend and the sales manager was atrocious. I was absutely offended by him telling me if I wanted the amount on my trade I should just "sell it to my bank". Why would I sell a car to my bank that is loaning it to me? They already own the title. And to suggest that I was crazy to think any dealer would give me the price on my trade was also insulting. I brought in numbers from another dealer and asked to have them matched or bettered and instead of declining politely he said "then why didn't you take the deal with them?" I am seriously offended at the way he insulted my intelligence and tried to look down on me. I will NEVER go back and I would never tell anyone to go there.

hkhkhk

21 de abr. de 2014

Love this dealership they are great they will go out of their way to help you even after you have your you car for several years they never try to push you into anything I hate that when I bring my car in for service if it need something else they tell my why we now have 2 cars from them great job

SarahSP1

22 de mar. de 2014

I just bought an Outback today and Karan was my salesperson. I normally get very stressed out about buying a car, but Karan made the experience pleasant and comfortable. Not only do I love my new car, but I was very impressed by his professionalism and friendly approach.

blt2416

18 de feb. de 2014

I went on line and saw the car that my family wanted, and went in and explained my needs ,and Dave Webb met all of them.

adamreiner13

28 de ene. de 2014

I purchased a 2014 Subaru XV Crosstrek in early January, and the car has been in the shop twice since I bought it. I first brought the car back to Gerald Subaru which is where I purchased it, and they were unable to fix the problem and unable to explain what was wrong with the car. Because they did such a poor job with the service and explanation of the service, I have since chosen to take the car (which has less than 1000 miles on it) to another dealership and they have been more helpful, however, the problem still exists. The salesperson that sold me the car emailed me one week after I bought the car to check-in, and I responded back explaining how unsatisfied I was that I had to take a brand new car in for service at 500 miles. I never got a response back which tells me that he didn't care. I would NOT recommend Gerald Subaru of North Aurora to anyone, and I will be going out of my way to make sure NONE of my friends and family ever buy a Subaru because of the awful experience and lack of knowledge/compassion that exists at Gerald Subaru and Subaru overall.

titusfoster

23 de dic. de 2013

It was a great experience. I did all my contact with Dave Webb via email. He was very attentive and quick to answer my questions. I knew what to expect before I walked into the dearlership.

amos8220

16 de oct. de 2013

I appreciated how quickly Dan Clark replied to online questions and the clarity of the information I was given by him and the others I dealt with there. Even though the Evanston Subaru is 5 minutes from my home, they were not willing to negotiate on the price at all. Dan was able to give me what I wanted at the price I wanted, so to me, it was worth the hour it took to drive from Evanston to Aurora, and I would encourage others to do the same!Chris Taylor was extremely helpful in finalizing what I wanted and Rene Peyton did a very thorough and professional job helping me with the paperwork. When we discovered that my I-Pass transponder and city sticker were still on the windshield, Chris had them mailed to me right away. I LOVE my new Forester and am so glad I went to Gerald Subaru to get it!!!

jmp207

5 de jul. de 2013

So this was my first time buying a car at a dealership. I was only ever given vehicles as hand me downs or bought from private Sellers. I wanted to work with Jon DeWig as my entire family had dealt with him. Jon was very helpful and wasn't pushy at all. He made sure that whatever I chose that id be happy with it. My fiancee is in the market for a new car also and I'll for sure be recommending him to her. Thanks again Jon

Kicknit79

22 de jun. de 2013

Jon was great. He worked with me and my schedule to get things done when I had the time. Jon is a great salesman and will be using him again .

charleskerr

25 de abr. de 2013

Jason Mikel was the sales consultant who assisted me in the purchase of a new Subaru Impreza. Under normal circumstanses buying a new car is not one of my favorite pastimes but Jason made the whole experience quite painless. He was extremely friendly and had a courteous sales technique. When I picked up the car he gave me a very thorough explanation of both the interior and external features of the vehicle - literally from bumper to bumper. I was particularily impressed by his knowledge of the electronics.In the future I would have no hesitation in returning to Gerald Subaru to purchase another vehicle.

winkelmann1023

4 de abr. de 2013

This was our third vehicle we've purchased from Dave Webb at Gerald. Dave has always been straight forward and honest. Purchasing our new Legacy was fun and easy. No hassles- just great service!

crson1

18 de mar. de 2013

Excellent Experience; No haggle; agreed to everything discussed in emails prior to visit. This deal was completed on a Saturday morning and handled professionally. Great experience

Outbacklegacy

11 de mar. de 2013

This is the second car purchased from this salesman/dealership over the past year. David is easy to deal with, responsive, helpful and NOT pushy. He listens to the customer, ensures that accurate information is delivered and that the customer understands. If you have done your homework before going in, the transaction is fast, direct and painless.I love the Subarus and I will return to David Webb for the next one!

JBurke2

11 de mar. de 2013

Great experience. Ahmed was friendly and worked hard to find the car we wanted at the price we wanted. He answered all of our questions honestly and did not waste our time. Working with Rene was also pleasant.

j24l

7 de mar. de 2013

I had been dealing with Kathy Wong (Internet Sales) for some time and found her to be very friendly and helpful. When it came time for my wife and I to purchase a new vehicle we reached out to Kathy because she had been so helpful. I gave Kathy all of our trade in information over the phone and she gave me a ball park number based on information provided to her by her used car manager. Based on the number given, I decided to go in and purchase a 2013 Forester for my wife. I found the vehicle we wanted on their website and Kathy confirmed that the vehicle was in stock so I told her I would be at their lot within 30 minutes. I let her know that time is at a premium for me as we have a new born. I was clear that any deal would have to be done fast. I packed up my 6 month old daughter and headed out in the snow! After getting to the dealer, Kathy informed me that the car was at their Naperville lot and it was en route. This was frustrating to me as I was excited to see the car. After waiting for about 30 minutes, Lee Cuomo came to get my keys to have a closer look at our trade in. Lee didn't say anything except "Keys please.", he took them and walked off. At that point I figured Lee was a mechanic and just not good with people. After ~20 minutes, Lee came back in with a folded up piece of paper. He sat my daughter and I down and gave me a trade in number that was $2K less than I was quoted online. I was obviously surprised and told him that he was off. Lee seemed offended at this and asked me what I meant. I let him know that my wife came down to a Jeep Grand Cherokee or a Subaru Forester as her two car choices. I let him know that St Charles Jeep/Dodge/Chrysler had offered us $3K more than him for the trade in, and as a result he was off in the deal. Lee immediately laughed and said "That doesn't even make sense, they aren't even the same kind of cars. A Jeep and a Subaru?" I told Lee that I would appreciate it if he kept his opinion of my wife's new car choices to himself. He again stated that it made no sense. My response to that was "Hey, keep your commentary to yourself." From there, Lee stood up and proclaimed in an angry tone "I'll also keep my car to myself" - and stormed off. From there, I asked for my car's keys back. I packed up my 6 month old and I left. The next day, I called Grand Subaru and purchased a Forester from Bill Neilis. The great thing is that Grand Subaru's price was $2K less than Gerald's price. They also gave me a $1K more than Lee quoted me on the trade in. My total savings was $3K. I'm glad that Lee kept the car for himself. He ended up saving me a lot of money. To summarize, it was a horrible experience. I can't imagine someone talking to a potential customer like Lee did. Let alone a customer holding a 6 month old baby girl.

swedishchef

4 de mar. de 2013

Great experience buying a used car. We are very happy with the service we received. Corey and Renee were very helpful and friendly. They answered all our questions very well.

jessicajarvis73997

3 de mar. de 2013

Everyone at the dealership was really helpful and cared about what was important to me. Jeremie made the whole process very easy. This was my first car purchase and it was completely opposite of the horror stories I've heard about buying a car. When my lease is up I will definitely be going back to Gerald Subaru.

nikerules3

25 de feb. de 2013

Jon was so helpful and made me realize that I didn't even want the car the I thought I did! He showed me that a manual Impreza was just not the way to go! He was very kind and took care of my fiance and I very well while we waited for the finance team. I would go back and buy all my vehicles from Jon in a heartbeat!

Apanlilio

5 de feb. de 2013

Jon Dewig did everything he could to make me a happy customer. He is a very good salesman. I will definitely recommend him to friends and relatives.

meggorzak

4 de feb. de 2013

Both Rene and Chris were a pleasure to work with. Overall, it was the best experience I've had purchasing a new vehicle. The service was friendly and accomodating. Rene worked hard to get me the vehicle I wanted within my means. I will definitely go back and reccomend to others.

sjimenez

3 de feb. de 2013

I purchased a 2013 Subaru Impreza two weeks ago, and I can honestly say that Jose and Rene's approach to presenting the values of driving a Subaru, as well as their ability to thoroughly answer my many questions and address my concerns about quality and price, is what sold me in the end. Had I felt rushed, or if they gave me any reason to doubt their sincerity, I would've ran out of the dealership so quickly, their heads would've spinned. Instead, I am the proud owner of an Impreza, a vehicle I feel suits my needs for safety and style, but did not rip a huge hole into my bank account. Thank you, Jose and Rene. It was a pleasure working with you both.:-D

Subarumama

30 de ene. de 2013

I am very impressed with the Gerald Subaru dealership in North Aurora. I purchased my Outback in 2010 and have nothing but great service. Recently, I returned to service because I found a few small dents in the door of my car and Brian in service was amazing! He took care of the problem immediately; I definietly recommend this dealership!!

johueber

24 de ene. de 2013

We were referred to this dealership by a family member. We were not planning on purchasing that evening--just looking and taking a test drive. The thing that intrigued us about Subaru is the all-wheel drive as I drive country roads to/from work. Jose V. was our salesman. He was extremely knowledgeable and very low-pressure/easy to work with. We discussed our interests, options, and took a test drive...and were sold. Everyone in the showroom was very friendly and willing to answer any questions we had. It was a great experience and I would highly recommend them to anyone.

rjracing3

21 de ene. de 2013

Back in 2010, my husband and I had the good fortune to be window shopping for a car when we happened to stop at Gerald Subaru in North Aurora. Here is where our good luck started - the person that greeted us was Dan Racine. Right the beginning of our conversation with Dan it was obvious that he was one of those rare sales people that truly love their profession and believe in the product that they are selling. After being a purchasing manager for the last 24 years, I tend to be a hard sell. Dan made short work of all my reservations. He explained everything to our satisfaction and made all my demands - no matter how unreasonable - happen. Since 2010 we have purchased 3 new Subaru's from Dan, and all the transactions went as well as the first one did. Not only did we walk away with the cars we wanted, at the price we wanted, but we no longer have to go thru the grueling 4 to 5 hour negotiating sessions that any trip to a car dealer always ended with.

Arla McNally

18 de ene. de 2013

This was by far the best experience with a car dealership we have ever had. Our salesman, Ahmad Awad, was genuinely friendly, very informative without being pushy and anticipated our questions before we knew what they were. We were impressed that he spent so much time inquiring about our needs to find the right fit for us, and our budget. It is rare to find a low key car salesman, and one who is actually working for you. This is our first Subaru but it won't be our last! I love my new car!

Derdem

17 de ene. de 2013

First of all, Mr Abdou Ali was very friendly and had great customer service. He answered all our questions and sold us our Outback... We traded our Jeep and got a good price for it and we got a lease for great price. All I can say is thank you Mr Abdou Ali for your great customer service. Your service and knowledge convinced me to go for the buy!! I love my new Subaru!!!!!!!!!!! Thanks Mr Abdou Ali again and again!As a result, buying a vehicle from Gerald Subaru was an excellent experience. The staff is very friendly and knowledgeable. Mr Abdou Ali is a great salesman he is friendly and willing to do everything to help his customer. Overall the experience was great. I would definitely recommend Gerald Subaru of North Aurora and look forward to doing business with them again.

Kminick

9 de ene. de 2013

Great Dealership to work with - Salesman Jon Dewig was great also! Have already recommended Dealership and Salesman to a person looking for a vehicle! Will do business there again.

BillLeitsch

29 de dic. de 2012

We had previous experience with the dealership and wanted to buy or Forrester from them again. They made this a very easy task with regard to both price and service. I contacted Dan Clark initially by phone to work out all the details. When I got to the dealership Jeremie Martinez reviewed the car with us and completed the paperwork. Rene completed the task. We were very pleased with every facet of our experience.

jessicawinters1

6 de dic. de 2012

My husband and I had a great experience working with Dave Webb at Gerald Subaru in North Aurora. He was incredibly knowledgeable and very helpful without being pushy at all. He understood that we wanted to take our time to think about such a large purchase and gave us our space to make that decision. In the end we got a fantastic car that we both love (2012 Forrester) at a price we were happy with. We would highly recommend Dave and Gerald Subaru to anyone looking for a new car.

kaledouglass

26 de nov. de 2012

Jon,Did a great job helping me with my Subaru Outback purchase. Jon, answered all questions was knowledgeable, friendly and patient with me.I would like to thank Jon again.Kale Douglass

smokinmiles

17 de nov. de 2012

Great experience with Jon! We knew we wanted a Subaru but he helped us navigate the myriad of other choices to pick just the right one! Thanks!

r eubanks

12 de nov. de 2012

I am extremely pleased with the experience at Gerald Subaru of North Aurora. This was the best experience I have had when purchasing a new vehicle. The Gerald Subaru staff was VERY professional in all aspects of the transaction. I will highly recommend them to anyone who is looking to buy a new vehicle.

ajtotten

9 de nov. de 2012

What an awesome group of guys! They were so friendly and got me a great deal. Erik even help me set up my in-car bluetooth so I could make a hands-free call on my way home.

bucco

9 de nov. de 2012

Jason was pleasant, informative, patient and professional throughout the whole sales experience. He made the process painless and we look forward to working with him again.

dan.raymond.50

5 de nov. de 2012

We have been dealing with the Gerald Family since 1957 with Bob, then Jeff & Neil. My father started with all the Mercury Wagons with Bob at the Skokie, IL dealership.I chose my 1st Japanese car from this dealer because I was pressured at their Naperville, IL dealership and everything from the word go was professional. Dan Clark was a class act and Alicia did everything to make sure that it was a smooth transaction. It was unfortunate that she was not with the company about 1 week after the delivery of my car but know people change jobs.I bought a 2012 new Impreza 5-door with the sports trim and love the car.I stopped over at the dealer to have them just look at a tire that I had to have fixed because of road hazard to double check the tire and everything checked out and with no charge.I would give this dealer a 5 star rating. The added feature of a lifetime warranty for the drive train was also a deciding feature in going to this dealer. I had another offer for $100.00 less and that dealer told me things that were not true at all.I would highly recommend to talk to Dan Clark from the internet sales and get a sales person who's personality matches yours. I walked away from Naperville since the salesman tried to push me into buying the day I came in to just look. I told him I would buy the car from North Aurora since it was close to my home and he told me that Jeff Gerald had nothing to even do with his dealership. I called Jeff and told him and we made the deal that I should go over to North Aurora and talk to Dan Clark and he would find me a nice sales person who would not pressure me.The experience was great and now in the last 3 years our family with this car have bought 3 cars from their various dealerships.

hondasub

3 de nov. de 2012

The sales department was terrific. I was able to take several test drives and narrow the options I wanted. Although the 2012 car I wanted wasn't on the lot, they were able to locate a model within the state. When it arrived, it was actually missing one feature I desired because another dealer mis-represented the car's features. Dan worked with the service department to have it installed before I picked up the car for delivery and at the price we initially negotiated. The service department was the initial reason I came to Gerald. My previous Subbie was kept in great working condition for over 9 years. The Green Team does an awesome job and is always helpful in finding a way to fit into my schedule, whether its a first in the morning appointment or the need to have a loaner car. Gerald is a fantastic dealership.

rpc1937

2 de nov. de 2012

Mr Bob Shewalter done a great job working with me. He did not give me any pressure in buying a new car. I was ready to by the OUTBACK but he suggested the Lagacy would be much better for us because getting in and out of the car would be much better for us. After he took us out for a drive i was confinced that this was the car for us.So far we are happy that we bought this car.Also when me daughter wanted to by a car i went with her and bob helped us again with a used car for my daughted and he was the same way with her as with me. And she bought the car he showed us. So if i can recommend a great sales person to any of my friends, Bob Shewalter would be the person so see.

dblomgren

2 de nov. de 2012

I serviced my 2008 Outback at this dealership for about 3 years when I used a new Outback as a loaner while my car was getting serviced. I loved the 2012 Outback. I did a lot of internet research and then contacted Jon about the cars they had in stock. Went up on a Saturday morning and 2 hours later drove out with an awesome car and a super deal. The service dept is the best also thanks to Brian and Ellen.

peacefrogs

24 de oct. de 2012

Process is way too long. Was there for over 4 hours. Almost felt captive--wanted to think offer over, but was pressed to 'make the deal'.

cloudten

20 de oct. de 2012

This was the friendly, no-pressure, streamlined car-buying experience I was looking for. Of all the Subaru dealers I contacted, I ultimately bought from Gerald Subaru of North Aurora because of the honesty, friendliness, and flexibility shown to me by salesperson Bob Shewalter. The paperwork process with Rene Payton was also friendly and no-pressure.A summary of my process follows.1. Find the right make/model/featuresI researched makes/models using Consumer Reports, used the internet to compare prices of the make/model I selected (Subaru Forester), visited a local dealership to see the car, ask questions, and go for a test drive. I then decided what additional features I wanted.2. Contact dealerships for availability/pricingI contacted dealers via their websites about specific models listed as available on their website. I then called the handful of dealers with availability to discuss actual pricing.3. Select the right features at the right price from the right salespersonI told Bob I wanted to buy my car at the best price possible, but at the same time wanted to give my business to someone who was honest and trustworthy, unlike the other salespeople I was negotiating with at other dealerships.Bob went the extra mile to find the Forester I was looking for at a great price, and he made sure my car was ready for pickup after we worked out all the details via phone and email. I'm very happy with the overall level of service I received, and enthusiastically recommend Bob Shewalter and Gerald Subaru of North Aurora to others who are also looking for a pleasant car-buying experience.

redaali

14 de oct. de 2012

Abdou and tamer worked Very Hard to Make Sure I'm Completely Satisfied With Their Service, They kept Asking Me If There Was any Thing That wouldn't Make Me Completely Satisfied, Of Course, there wasn't.Abdou's Product knowledge Is Very Good, he Has A Very Professional Attitude, And Very Friendly.I would Recommend If You're looking For A Car, a Nissan Or A Subaru To Ask for Ali, He Will Walk you Through It So Easy, That You Will enjoy Buying A Car.

jennifer.v.sargent

7 de oct. de 2012

Jon was great! He did his best to get us in and out of the dealership, which was great since we had our kids. He was very helpful and informative. He took his time to show us how the features on the car worked instead of just telling us about them. He was very friendly. Great Costco discounts on the car. Dan Clark got us the car through the costco program. He was very easy to work with over the phone. I would definitely recommend this dealership and Jon to others. Overall experience was great and customer service was wonderful!Thank you!

Piglips

27 de sep. de 2012

Best and easiest car buying experience I have ever had. Lee and the rest of the crew are true professionals. I will recommend them to everyone.

dodjie

25 de sep. de 2012

In my opinion, buying a used car is never an easy and pleasant endeavor. However, I was surprisingly at ease (for the most part) during the 2-3 hour I spent test driving, negotiating and signing at Gerald Nissan of North Aurora. I think it is attributed in part to the overall dealer environment plus the friendly and calm demeanors of both John and Lee, whom I dealt with for the purchase of my used car.

Lipstickchick

25 de sep. de 2012

We had a very plesant experience purchasing our new car from Gerald Subaru of North Aurora. I would recommend this dealership to our family and friends.

sarah55

21 de sep. de 2012

Dave Webb was very helpful in helping my husband and I purchase our new Subaru Forester. He answered questions and phone calls quickly, compared other cars effectively, and gave us a positive experience. The cars are of outstanding quality....and so are the salesmen!

grant63

20 de sep. de 2012

I bought a Subaru Outback through Dave Webb and it was a very good experience. I would rate this dealer as one of the best dealerships that I have dealt with. Dave was very friendly and very knowledgeable about Subaru's products. There was a good selection of Outbacks and I was able to find the one that I would be happy with. The negotiation process was handled quickly. I would be happy to recommend this dealership.

Schuring12

19 de sep. de 2012

Dave was great! We took over a month to decide on our new Forester and Dave was patient with us and answered every question in a timely manner. Dave will always be the first guy I go to when I'm looking into a new car. The Gerald dealerships are the way to go with their lifetime warranty.Thanks Dave!

B.J.Krieter

11 de sep. de 2012

We bought two new Subaru's thru Jose and it was a good experience. He is knowledgable and is up to date on the cars features. He described the pro and con of the different trim levels and what you got. The price we negotiated was lower than the other Subaru dealers I priced. I have been buying cars thru this dealer for ten years and they have always written up the deal as we agree on. They did not try to tack on hidden charges. My whole extended family have bought thru them and all have had decent results. Total all of us have purchased 10 new Subaru's thru them.

esmev75

8 de sep. de 2012

I went into Gerald Subaru in North Aurora wanting to trade in my old Subaru Impreza for a newer model. I knew the basics of what I wanted in my new car (price, all-wheel drive, etc), but Jose explained to me the new features of the vehicle, and the positives and negatives of it, as well. Jose was very knowledgeable and confirmed my desire to continue to be a Subaru customer, and followed through with my purchase. I walked out of Gerald Subaru of North Aurora very content about the well-informed decision I had made.

CarolynPhillip

5 de sep. de 2012

We were pleasantly surprised by the nice experience we had at Gerald Subaru. Our salesman was very knowledgeable about the vehicle, was very low-key in his approach and made us feel he would do whatever was necessary to satisfy us. Everyone we came in contact with at Gerald Subaru was courteous and professional.

rodrig8

2 de sep. de 2012

Had a great car buying experience with Alicia as my salesperson. She was very helpful, patient, and resourceful. She was able to find the exact model with the options that I wanted in car. Alicia and the staff were very patient while working with me, and ensured that I was happy with my car purchase. I would recommend buying a car from Gerald.

RuthWhit

30 de ago. de 2012

It was a true pleasure to work with Erik Johnson on our latest Subaru. His emails were concise and timely. I would happily work with him again if he is still there when we're ready to upgrade. Very pleasant.

smurphy23

1 de ago. de 2012

Erik was great to work with. Erik was friendly and courteous and make you feel comfortable. There was no pressure from him.Also was knowledgeable.

jctrayser

24 de jul. de 2012

We have bought 4 new vehicles from Jon Dewig at Gerald Subaru of North Aurora. He always treats us extremely well. He has been doing this a long time and it shows in his product knowledge and the way he conducts himself with customers.The whole team at Gerald is great. They have a nice selection of vehicles and the dealership is clean and well presented.Go see Jon Dewig and you will drive away happy.

ewest123

9 de jul. de 2012

I was looking for a reliable, reasonably priced compact SUV and decided to take a look at the Subaru Forester. I was immediately greeted at the door by salesmen Giano Tairi. He was very friendly and knowledgeable about the Forester and answered all my questions. When I came back a few weeks later to show my wife the car, Gino was unfortunately off. We weren't planning on buying the car that day. However, we saw the exact model w/options we wanted and salesman Jon Dewig made us offer we couldn't refuse. Jon was very friendly and personable, and took the time show us all the features. He even helped set up the bluetooth in the car so that my cell phone was in sync! Financial Manager Tamer Shams thoroughly went over all of the paperwork and warranty options. He was very friendly and the financing process was really quick.The whole process was a very pleasant experience, and I would highly recommend this dealership!

karenmcj

29 de jun. de 2012

Jon Dewig was very helpful in finding a car that fit our wish list. He pulled our car in from another dealership. Very cordial and nice to work with.

Keithduff

16 de may. de 2012

Best car purchasing experience I have had. I started by getting Internet prices from most of the Chicago area Subaru dealers. Gerald came back very competitive. Then I visited and I enjoyed talking with Dan - there was no pressure - just lots of information. Then his price was so good I didn't even haggle with him - it was better than the consumer reports price guide said it should be. I am not accustomed to no haggle! The car I wanted was not in stock, but it was such a great experience and great price I decided to wait a few weeks for one to come in. Then my financing experience was great too. Helpful but not pushy in any way. I would definitely go back and will recommend to my friends. I am very pleased.

dealerrateragreen1

30 de abr. de 2012

I found the staff to be very friendly and accommodating. They worked with me to get me the deal that I could be happy with.

betweenrides

29 de abr. de 2012

Very friendly service, no pressure, honest. This is the second set of 2 cars we have bought from them - Forester for my wife and Outback for me.

marysroach

6 de abr. de 2012

Every thing was great- we were able to come to a price that worked for me. Accomodating, friendly, flexible.The only thing is that it seemed to take a long time from when I arrived with payment to actually driving off the lot. I had thought that process would have been quicker.

mgarcia276

28 de mar. de 2012

We purchased a new Subaru Outback. Bob Shewalter was the salesman. He was a pleasure to work with. He knew his product and could answer all my questions. His sales style was very professional. He viewed his job as helping my wife and I to make a decision to buy the correct car for us and not for him to sell a car to us. He was honest and straightforward in his recommendations regarding the models and options. I look forward to working with Bob in the future. I would recommend Bob to other folks who are interested in looking at a Subaru or a Nissan at Gerald.Kathy Wong provided us with an Internet quote for the cars we were interested in. Her response was very quick and accurate. Thank you.Rene Payton was also a pleasure to work with. He reviewed the paperwork with me after the sale to make sure all the documents were accurate and changes were made as appropriate. As a sales manager, he wanted to know whether our experience at the dealership was a positive one. He like Bob wanted to make sure that we were satisfied customers. We are.The folks at Gerald Nissan Subaru were very easy to do busy with and our overall experience was very positive.

amjm

23 de mar. de 2012

In December 2011, my boyfriend and I went to Subaru of North Aurora with the hopes to find a vehicle that would fit our needs. Steve Hall was very professional, helpful, answered all our questions, and gave us all the information we needed to make our decision. He understood what we needed and found the perfect vehicle to suit our lifestyle. I was pleasantly surprise on how simplistic he made our transaction and purchasing experience.

fthierer

18 de mar. de 2012

When we pulled into the lot there were several sales associates standing outside to greet customers. David Webb was actually waving. When we saw this,we decided he was our guy. He greeted us with a firm handshake and asked us what our objective was for our visit today. We said that we were interested in buying a Subaru but weren't sure which one. He explained in great detail the differences per vehicle. We asked if we could test drive the four cars we were interested in. He set us up with the first car.We did our test drive and drove back to the lot,finding Dave standing there ready to go with the next one.Dave went on to explain how Subaru put safety first into their cars.He also told us how the manufacturing process was done and the attention to detail as it went down the line.We decided to buy the Legacy Limited and now having owned it for 2 days we are very impressed and pleased knowing we made the right decision. Our buying experience with Dave was second to none. Every step of the way was explained and painless. At the delivery has sat in the back seat and explained all of the functions of the car. It'll be a little while before we buy another car but rest assured Dave will be our only sales associate we will deal with. Thank You for a wonderful experience. Frank & Peggy Thierer

GHooper

7 de mar. de 2012

I originally came into the dealership in January with my wife, just looking to gather info about potential cars I may be interested in. Erik Johnson was very helpful in showing me several cars and taking me out for test drives. Erik spent a good amount of time with me even after we explained we were just looking. I came back a month later and Erik was very helpful and patient with us. We ended up getting a 2010 Subaru Outback in excellent condition. The car is like brand new and we saved a ton. I love this car and am glad I took the time to try out all the competitors. Nothing compares to my Outback! Thanks Erik!

cwb2009

6 de mar. de 2012

While I had an idea of what I wanted when I went car shopping, the salesman, David Webb, was exceptionally patient during my search. He showed me everything I wanted to see; answered all of my questions; and had no problem with my wanting to test drive one of the cars more than once. He acted as my "devil's advocate" and helped me to consider every aspect of both cars I was looking at. I went with the Outback over the Forester (just barely) and have never been more satisfied. I will definitely return to Gerald Subaru for my next new automobile; and hopefully David Webb will still be there to assist me with that purchase.

tomcin44

27 de dic. de 2011

I own a 2000 Subaru Outback with almost 217,000 miles on it. I bought it new, and started taking it to Gerald in North Aurora soon after I purchased it. Brian has been a gem to work with. He is honest, and has told me when I DON'T need something. He's friendly, and trustworthy. I totally trust taking this car to this dealership, and to Brian specifically, for service. Great car, and great service!!

jenkiss1

28 de jul. de 2011

I was looking for a new Nissan but ended up with a Subaru. Dan's knowledge of Subaru's is unsurpassed and I'm so happy with my new car!

IDfouro

12 de jul. de 2011

Started looking for a car in April, with Gerald, since I had bought a car from them a year ago, and they were the closest dealer. I hadn't had the best experience, but wanted to give them a chance. What a fiasco! I recommend running the other way.

elnasdi3abi6a

25 de may. de 2011

i had a great experience dealing with Mr. Ali, he's very professional, and very helpful, answered all our questions, gave us all the information we needed to make our decision, i would buy from this dealership, and recommend it to everyone i know.thanks gerald, and special thanks to abdou ali.

ccox333

22 de may. de 2011

We had a great experience buying our vehicle. We also had them install a remote start system. The service department was fast and great service. We bought the 2011 subaru outback couldn't be happier with the car we bought and the service we received. The sales person took us out on many different test drives as when we started we didn't even know which subaru we liked. He is very patient and informative.

henriness

29 de mar. de 2011

Walked into Gerald Nissan without the serious intention of buying a car. Test drove a few and decided I really liked the Nissan Juke. Brian & the Business Manager high-balled a price, I said "thanks but no thanks" and they miraculously came back with a monthly payment $100 lower - as long as I purchased on the spot. Not one to make a financial decision without the wife's input, said "thanks for your time." Went back the next day (Saturday). Brian was with another customer & suggested I walk around the showroom a bit...an hour & a half later, I left. He called & explained coming in first thing in the AM would have been better. Regardless, went back and low & behold the one-day-only offer still stood. After the deal was done, I hopped in the car and realized a few things were missing - floor mats and an owner's manual. I asked Brian about them & he informed me that floor mats didn't come with the car & he'd have to order the owner's manual. He said he'd see what he could do on the floor mats but called on Monday to say "sorry, no can do." I just bought a $25k car and he couldn't throw in floor mats? Shouldn't a car come with floor mats? Apparently, once the sale was done, all desire to hook a brother up was null & void (though he did ask me to treat him well on the customer satisfaction survey.) My bad for not realizing a car didn't come with floor mats but their bad for ending this relationship on a negative note over $150 floor mats. This was my 3rd purchase with Gerald...not sure I'll go back (or recommend them to friends/family.)