Hannelore Cohen

27 de sep. de 2021

GO SEE ROB! I’ve never felt more at peace going into a car lot. He’s amazing and personal. Everything went smoothly and he explained every step we were doing in detail. He’s amazing!

Angie Snyder

24 de sep. de 2021

Was hoping with the new name change would also come with better service. If you ask anyone that takes their car here for service the favorite response is “We can’t diagnose the problem”. My brakes have been squealing for a couple months and after talking to some people that own the same vehicle with the same problem, I decide to have it looked at. Well after 2 calls and be no one answering I finally just go to the dealership to see what’s up and they tell me it’s been done they thought they called me. Guess what, they can’t diagnose the squealing brakes. I’m sure they have done something to them because they aren’t making any noise but you can always guarantee a We can’t diagnose the problem resolution.

heather2005ohio

17 de sep. de 2021

Bought 2017 GMC Terrain in May from here. Informed them I wanted brakes fixed before sale. Well they did not fix, they only did a temporary fix by resurfacing the rotors. Within a month I was back complaining about brake and once again they did nothing. Only looked over brake system and said they met standards. So now before my first oil change is needed, I have made multiple repairs to this SUV. New tires, Brakes, Rotors, Serpentine Belt, and Windshield Wipers. All within the first 3 months of owning. These are all simple things the dealer should have done before selling me a "Certified Pre-owned Vehicle". So if you plan on buying a car from here, be sure to triple check the basic things you would assume were check before sale.

Camiele Spradlin

25 de jul. de 2021

Zack is the one that handled me getting my parts and setting up the dates and times and I believe the mechanic was named Todd and I am overly satisfied with how my car turned out everything got fixed and a very timely manner a lot sooner than what I thought I was extremely happy when I got it back and everything that I wanted fixed was fixed and working properly the first time I don't even screw with backyard mechanics anymore I always take it to this dealership and I've always handled everything A+ rating

Sherry Beam

14 de jul. de 2021

Bought a 2017 Cadillac CTS 1/23/21 on June 15 this year the car shifted down on its own and multiple dash lights came on. Limped it home and when my husband test drove it, it was fine. Ok cool. June 17. Does the same thing, down shifted engine rev’d so many lights and warnings I thought I was in a disco. Had it towed to Germain Cadillac in Sidney due to Jeff Wyler in Cincinnati being out of the allowed miles for tow. Germain Cadillac had us come get it on June 22. They said they couldn’t get the carto repeat the problem. I didn’t drive 5 miles before it did it again, back to Germain Cadillac, this time all of the gauges were bouncing around, more and new warning lights were on. Just left the car at the dealer since it was past 5pm. July 1st, rinse and repeat. This time mechanic was still there but only hooked the car to the computer, didn’t drive it. It’s was around 4:45. Yay! Quitting time. Germain Cadillac started thinking it was something I was doing or something I carried causing an interference with the car. It’s not, I have the exact same phone, charging cable, blah, blah as I did when I bought it 6 months ago. They had me come to them to test drive with the mechanic. He plugged the car into the computer, he then satin the passenger seat, had me sit in the drivers seat, keep my foot off the brake and he pushed the start button. Car was acting up, gauges bouncing, warning lights, everything. We drive it in that condition and they send all the information GM. Today they tell us they’ve done everything GM said to do and can’t get the car to act up. Told us to come get the car, we refused since they didn’t find anything wrong with the car and therefore couldn't have fixed anything. Asked them to work with us in replacing the car. They told us they couldn’t give us full price because it has mechanical issues. You know, the same car that they just told me was safe to drive.