BenDong

7 de oct. de 2016

I was with my friends who wanted to purchase a CPO car here and was working with a male employee there on Saturday. The man took us in showed us their inventory. He directly told us that their price are super firm and don't even think about haggling. My friend was very disappointed and tried to tell him that their CPO cars are priced higher than another Honda dealership we saw in that morning, he then said "good luck then" and asked us to leave, super rude! In my opinion, we customers were there to spend money, and to make you guys profit. You don't treat someone who pays you money like that, and I am DEFINITELY NOT RECOMMENDING this dealership to anyone. Unless you don't care money and you want to buy cars at their asking price.

algreen16

3 de oct. de 2016

My wife and I were looking for a new car, because we drove our previous Accord '01 until we couldn't drive it any more (fuel tank leak). We expedited to walk out with another 7 to 10 year old car, but thanks to God and the wonderful Honda employees, we walked out with a very nice Accord '13 with excellent coverage. Kay and crew were very nice and knowlegdeble. They were sensitive to our overall vehicle and financial situations. They rolled up their sleeves and got it done, a deal within our means. We will be back!

Veniamin Belkin

29 de sep. de 2016

We, I and my wife bought the certified Civic of 2013 . The seller Jeff Williams helped us a lot to choose the car, and we were very grateful to him.

bkchurchill

2 de sep. de 2016

I was rather dreading the experience of purchasing/leasing a new vehicle. Luckily, I stumbled on this site, Dealer Rater, it pointed me towards Germain Honda of Ann Arbor, they were highly rated, 4.9 and the comments were also encouraging. I was not disappointed, I looked over the cars in the lot and no salesman ran out to harass me. I was lucky to be paired with Bob Dymkowski, I really liked his laid back style. I will be going back. Their website was also excellent

ck1

1 de sep. de 2016

I have received excellent service from Mr. Brinkman on multiple occasions. He follows through and consistently goes above and beyond to deliver outstanding service. Very professional and considerate

hondaforlife

29 de ago. de 2016

Jeff Williams was extremely helpful! He listened to my needs and then helped me find the perfect car. More importantly without feeling pressured. Great Experience!

Amy71498

27 de ago. de 2016

Went in for the airbag recall, was told it would take 2 hours, I was out in one hour. And as always the service people were professional and courteous.

maryanne voss

26 de ago. de 2016

I had the pleasantly surprising sales experience with the lease of my 2016 Honda CR-V this week, largely due to the service I received from Kay Caldwell. Although I had narrowed down my choices to the CR-V and two other vehicles, she was able to negotiate a deal that was comparable for my first choice vehicle, the CR-V.Kay was also not a high pressure salesperson which I appreciated, but someone who was truly interested in trying to find the right vehicle fit for me. The dealership also made this a one stop shopping experience, so that registration and all the paperwork processing was done in a single time period. Kay even drove with me to drop off my other lease vehicle; I would say that is above and beyond! I was then able to drive home my new vehicle that evening. I look forward to continued positive customer services through Germain Honda.

sportscarguy

25 de ago. de 2016

The service department was professional, courteous, friendly and provided great service. I liked the convenience of taking my car in through Express Lane with no appointment.

Lovemyhonda

23 de ago. de 2016

I was seen right away ask what my problem was . Then ask if I was needed a ride. I was called back and told what the problem was and it was fixed and ready for pickup. And if i needed a ride. Good service friendly staff

CivicLX

22 de ago. de 2016

Helpful and friendly service crew. No complaints so far. During the last two years, I went in 3 times for regular maintenance services including, tire rotation, oil change, and AC repair.

kiiimmm

19 de ago. de 2016

I used the airport pickup service, a volunteer community event. I communicated with Joan Wang to arrange a ride. She was extremely friendly and helpful!

annarbor1

14 de ago. de 2016

Jeff Williams and the team were very helpful in my used car search. They had helpful evening hours and allowed me to test drive several times. I appreciated the time they took to go over the warranty specifics, too!

esupers

9 de ago. de 2016

I was greeted by Jason, who instantly made me feel comfortable in the showroom. He introduced me to Evan, who showed me around and guided me through the available cars there.I must say that this was my best car shopping experience ever. The salesman was very informative and he was answering every question of mine patiently.Nowadays, it commonly seen that car salesmen just dont do enough of a good job and their only objective is to get money out of your wallet. But, salesman like Evan and managers like Jason, deliver an incredible service and it gives a very pleasant experience.

Pacerdave

2 de ago. de 2016

From my initial call to get an internet quote on a 2016 Honda CR-V Touring edition up to the time I drove out of the dealership I had a great experience at Germain Honda of Ann Arbor.Joel Rosentreter the sales manager gave me an aggressive quote over the phone and followed that up with an email per my request. I had received quotes from nine other dealerships and this was one of the lowest. Factoring that in with their many high ratings on most of the dealership rating sites and social media I felt I wanted to do business with them.Joel introduced me to a great salesman Luis Downey who took the time to review the car's features with me in detail. Tried to do a bank wire transfer but it was over the allowed amount so Luis took to a nearby branch of my bank to get a certified check. These guys go the extra mile.I changed my mind on getting a extended service contract and T J Willison in finance was gentleman throughout in handling that.So yes my experience to date has been exemplary and while this dealership is over an hour away it is worth the drive to do business with them.

aa48103

26 de jul. de 2016

Despite the MANY safety recalls incurred by Honda vehicles, Germain has no interest in assisting customers. Was told "don't drive the car" until it was fixed without given any timeframe of when that would be completed. Honda as a whole and Germain specifically do not have the slightest bit of integrity or care for their customers.

abhagaur

25 de jul. de 2016

I had a very good experience at Germain Honda of Ann Arbor. Mr. Jeff Williams was extremely helpful. He is very dedicated and helped me to get Honda Civic pre-owned/certified car beyond my expectations.

Honda fan

25 de jul. de 2016

A big shout out for the Service Department at Germain Honda. The service was fast and professional. We took our Odyssey to Florida (from Michigan) after the service, and everything worked out perfectly. In particular, big thanks to Michael Thiede, who was in charge of the last revision of my cars. He is an excellent employee who personifies the high standards that Germain promotes in its personnel. Thank you, Michael.

GoBlue

12 de jul. de 2016

Purchased a Certified Pre-Owned 2013 Honda Civic LX. Luis was great in providing all the information about the car! Overall, the buying experience was good. I will be definitely recommending Germain Honda of Ann Arbor.

Rockgo4

9 de jul. de 2016

Purchased a car 14 years ago; Jeff remembered us and took care of the trade in of the old vehicle and got our daughter into a good used CRV for a good price. Will be back

Jen

7 de jul. de 2016

Jeff was very professional, yet fun and relaxed. He was a good listener, and actually remembered what I would communicate to him, unlike nearly every dealership I've been dealing with. HIGHLY RECOMMEND JEFF REICHEL.Peace.

Honda Buyer

5 de jul. de 2016

The sales staff was efficient and provided answers to questions and concerns during the process from evaluating my trade-in to delivery of my purchase.

Diana Watches

1 de jul. de 2016

Looking for a new car can be a stressful both in deciding what vehicle and working through the sales process. James Nichols made all the difference in my car buying experience. He was patient in answering my questions, pointed out all of the features of each vehicle and found the exact car I was looking for! Each staff member I came in contact with James Nichols, Jason Brinkman and Stan Harris II ensured my experience was flawless! Thanks for all your assistance and I will be back to see James Nichols for all my car purchases and highly recommend him too all my friends and family!

goffee

1 de jul. de 2016

Jeff Williams was our salesman and did an outstanding job. He presented us with many options with no pressure to buy.. He answered all my questions and more. I will come back to Germain in the future and look for Jeff.

Mary

28 de jun. de 2016

Shortly after having my Honda serviced earlier this month, I received a call from Theresa at Germaine saying she'd be sending me an email form on which to evaluate that service...and Nick, who helped me. I never received it. Because Nick: knew immediately what needed to be done; offered me the chance to have it done on the spot; a arranged to have it done more quickly (one hour, fifteen minutes) than he had estimated(two hours); came in a bit under the price he estimated; and, remembered me and my previous Honda even though I had not been in for almost two years;,I was beyond pleased with the entire encounter. Glad to see that the Howard Cooper legacy is being carried forward and most appreciative of Nick's superb service. Mary Kemme

John Karageorge

21 de jun. de 2016

I went to Germain Honda in Ann Arbor and was looking for a little car for my daughter. Jeff Williams and Chris Pineau went above and beyond to hand select and fit us into a PERFECT, white 2013 Civic. My daughter squeeled so loud, that all of our ear-drums have permenant damage currently. So, with that said, I'd HIGHLY recommend Germain Honda to ALL my friends and family and especially Jeff Williams and Chris Pineau!Thanks for a GREAT time and superb experience!-John K.

AAcarshopper

18 de jun. de 2016

I needed a new car and deciding to stop into this dealership after looking online for vehicle recommendations. Brian took excellent car of me and repeated answers and details to my husband who wasn't with me the first time I stopped in. I was treated very well, and the staff was very knowledgeable and patient. Thanks for the great vehicle!

No

11 de jun. de 2016

Brian and Evan were both so incredibly helpful. They are complete rockstars with customer service and everything a dealership should aspire to be. They helped me with every step and answered all of my questions, even questions I didn't know that I should ask. Honestly, the most painless car buying experience and their service department and offers are rad. I am definitely going to be going back for all of my car needs.

Michele H.

9 de jun. de 2016

Luis Downey was super friendly and incredibly helpful through six hours of test driving Honda Civics and Accords & negotiating trades and pricing on a holiday. We were very pleased with the outcome and love our new Accord. This was our first experience at this dealership and we will be back to purchase another vehicle for my daughter. We are grateful for the time and attention to detail that Luis gave to our family.

pmm000

3 de jun. de 2016

This was the third car I've bought from this dealership, but the first one since it's become Germain Honda. I was really glad to find the same patient, no pressure, and reasonable sales approach in place. The only complaint I would make is that I wish I had been told it might take up to 2 1/2 hours for financing to be found after picking out the model I wanted, or if I had time to wait that long (I know, partly my fault for not saying I couldn't stick around that long).

ericklvhw

2 de jun. de 2016

Excellent folks to work with. Courteous, high integrity and such a smooth transaction. Will refer folks to this dealership. A big thank you to Jeff Reichel and Evan Carrier for their professionalism.

Kenneth S Wilding

30 de may. de 2016

The team at Germain Honda was absolutely fantastic. I primarily dealt with Jeff Williams, who was very helpful in providing information on the car I had originally come in for ( a Ford Fiesta), and in communicating with me while trying to get approved.When it was determined that the loan type I needed would find my unable to get the Fiesta, Evan Carrier suggested one that was very similar in every way but color to the car I had originally been wanting. Thanks to Stan Harris and Evan working so hard to get me into a car, I was able to get into a fantastic car, with even less miles on it than the one I had originally come in looking at. I could not be happier with the car I purchased, or with the service I received.

TreeTownLady

26 de may. de 2016

Great service for years at this organization. Went back to buy a new car twice and got rotten reception and sales treatment. Ended up buying at a different Honda dealership but I go to Germain for service. Can't say enough good things about their service. Can say nothing good about their sales.

happy1963

25 de may. de 2016

Completion of the service was a bit late but I am satisfied. Problem was resolved w/o incurring unnecessary costs. Though there was suspicion the problem happened due to a previous visit, I became convinced that was not the case.

Len

21 de may. de 2016

I want to thank Jeff Williams and Evan Carrier for there outstanding work. They both were on top of there game very professional and knowledgeable. I got a great car at a great price. Very happy I came to Germain Honda.

Loyd Mbabu

20 de may. de 2016

Brian was friendly and honest. I also liked the one-stop shopping whereby everything - everything! -from the transfer of my registration to processing State documents were done seamlessly.

jdonnell

20 de may. de 2016

We worked with Brian. He was easy going, knowledgeable and friendly and he gave us great advice regarding our trade in. We are very happy with our CRV purchase!

MCottrell

20 de may. de 2016

Our salesman Brian was very knowledgeable. He answered all questions we had without hesitation. Everyone we encountered was very friendly. I had been called into work the night we were there. They did a very good job of getting me all taken care of and on my way with my brand new CRV. It was over all an awesome experience!

hlwIII

17 de may. de 2016

We worked with Salesperson Kay Caldwell initially. She was patient, informative and helpful in every way possible, helping us to choose the right car, over the course of three separate visits. If she did not know an answer, she would say so and would research the answer for us. She never rushed us. Her focus was helping us to choose the vehicle that was right for us. There was no pressure - just honest and sincere guidance.By the time we finally made a decision (2016 Odyssey EXL with Navigation), Kay was out of the office but that did not matter. Salesperson Kristin Malik greeted us just as warmly as if we had been her clients from the beginning. She sat down with us for several hours, guided us through our final model choice, helped us decide on accessories and then obtained competitive pricing. When we vacillated on the choice of accessories, she patiently showed us the various choices of interior mats etc and then cheerfully reworked the quote a couple of times until we finally had a choice of quotes (with different combinations of accessories) to mull over at home. In the interim, Kristin and Sales Manager Jason Brinkmann got to work finding just the color and interior in the model we wanted. They did not try to talk us out of our choice to sell us one of their own inventory. They simply got to work and looked all over the region until they found the vehicle that matched our specs perfectly.The day before the car arrived, we happened to be in Ann Arbor and Kristin took care of finalizing our choice of accessories, some preliminaries of financing and had our current 2006 Honda Odyssey (with 230,000 miles) appraised very fairly for a competitive trade-in value.The next day our new Odyssey arrived at the Ann Arbor dealership and, again, we were already in the Ann Arbor area so we called to see if we could take delivery. This was Kristin's day off but she dropped what she was doing and came in to the dealership to detail the car herself, to finish the paperwork, to finish the trade-in process, and to give us a very thorough orientation to the car. After we left with our new Odyssey, Kristin elected to stay to meet with another of her customers who happened to come in while she was working with us. So, essentially, Kristin generously worked during her entire day off just for the convenience and for the benefit of her customers. To me, that demonstrates real "customer-priority".Every day that we came into the dealership during the process of shopping for our new vehicle Sales Manager Jason Brinkman would come over periodically to make sure that all was going well and to answer questions that Kay or Kristin had. Jason would usually be at the front door to greet us and at the same place to say goodbye when we left during our five trips to the dealership. I thought that he had a very pleasant and welcoming personality and that he really knew how to play the support role of a manager with just the right amount of involvement and monitoring. Jason didn't fool around with the price. It was obvious that he gave us a fair and competitive price at the outset. There was really no need to go back-and-forth over the price according to my research. This was a painless process. They have taken care of us for the 16 years over which we now purchased four different Hondas. They never disappoint. Also, their service department is superb.Finally, Evan Carrier, handled our warranty discussions and financing paperwork with enthusiasm, honesty and an excellent knowledge of the various warranty products. He was very patient with us throughout our process of making a decision as whether to purchase one of the extended warranties or not.This dealership is superb and I'll warrant that it is second to none. We came away knowing that their priority is the customer and not the sale. If it sounds too good to be true then just give them a try and see for yourself. After purchasing four vehicles over 16 years, the Sales and Service of Germain Honda of Ann Arbor continue to exceed our expectations.

PerryVitto

5 de may. de 2016

Luis is a great guy to work with on my new Accord lease, it's about my 10th auto out of this dealership over the past 15 years. No complaints from sale to service, all a bunch of great guys.

TheCooke's

3 de may. de 2016

Test drove many vehicles and kept coming back to Honda. Love, love, love my new Civic. Bob Kimberly was very helpful in every aspect of the purchase of the car, and explaining all of the bells and whistles! In addition, we love knowing that when the car needs maintenance we can count on Mike Ogden.....he has serviced our other cars for many years. Trust him implicitly. We feel 100% great about our decision to purchase a Honda, and Germain Honda of Ann Arbor made the experience fabulous all the way around.

Eric

29 de abr. de 2016

Salesman was Brian W. Quick process. No nonsense.Delivered on what he promised. Noticed he was helping a worker dry the outside of our car for delivery.

Ed

29 de abr. de 2016

all were good except no car wash. Dean gave me a good care since I stepped into the door. hopefully i would receive a free car wash the next time.

Shm001

28 de abr. de 2016

Ric is the best! This is the first dealership I feel is fair for service prices and I am not afraid to take my car in!

Lynn M

21 de abr. de 2016

Air conditioner problem...handled in two hours, which was less than initially predicted. Everything clearly explained. Waiting room has good coffee and wifi.

Jay2ofA2

21 de abr. de 2016

This is the 1st car we had purchased from Germain Honda of Ann Arbor, and we found the experience efficient and enjoyable. Our goal that day was to test drive and possibly purchase a 2013 Honda Accord. Kay was very happy to meet us, and helpful each step of the way. After a number of test drives, we found the one that was right for us. We had been previously advised not to shop at Germain, but it really appears that the culture and service has improved greatly. We would definitely recommend Kay and the Dealership to any of our friends interested in looking for a new or used Honda.

Marycjones

21 de abr. de 2016

This is the third Honda we've purchased at Germain in Ann Arbor and the buying experience just keeps getting better and better! Sales staff is great... Service is outstanding... I won't go anywhere else.

Aviva Simonte

20 de abr. de 2016

Germain Honda is the best dealership / business I have ever had the pleasure of frequenting and depending on. I have had nothing but stellar experiences with the folks here - and have been a customer off and on for the last 20 years. I am a Honda devotee and a Germain Honda devotee!

Bill

20 de abr. de 2016

Dean was extremely helpful, as I needed basic oil change/tire rotation, but also to have the under carriage inspected for possible damage due to a rear end collision. He coordinated both and brought me a thorough report. I have always gotten quality service at this dealership where I have been going for nearly 30 years. Dean was extremely helpful in ensuring I left with everything done that was needed and a very reassuring report on the condition of the vehicle.

JeffAA

20 de abr. de 2016

Luis, Stan and everyone at Germain made us feel at home and provided a great car at an excellent price. We would never go anywhere else.

AMS

19 de abr. de 2016

I feel fortunate that Jason was the person that took care of me the day I walked into Germain Honda. He provided me with excellent information and was very professional and friendly. I was nervous about walking into the dealership and was pleasantly surprised to find the experience easy with him as my guide. He is great at his job and knows how to provide exceptional customer service.

Nicole

16 de abr. de 2016

I bought my first Honda here almost five years ago and have been going for regular oil changes/service ever since. The buying process went smoothly, the salesman wasn't pushy and we both felt like we got a good deal. The service has been phenomenal and I love the convenience of the speedy oil changes that come with a car wash!

leschaefer

15 de abr. de 2016

From the moment I made my phone call from Kalamazoo to inquire about the availability of a specific vehicle my experience with Germain Honda was nothing short of the best car buying experience that I have ever had! Every employee that I met personally while at the dealership or spoke with over the phone was friendly, courteous and genuinely interested in giving me the best car buying experience they could and they certainly delivered! Buying from Germain Honda of Ann Arbor was definitely worth the trip from Kalamazoo! I would do it again in a "heart beat!"

Izyat5

15 de abr. de 2016

I have been a customer since purchasing an Accord in 1994. At that time the dealership was Howard Cooper Import Center, and I remained with them after they became Germain Honda. My purchase in 1994 was from Hoover Sisson, and I appreciated his assistance with this major decision. With very few exceptions servicing was done at this dealership - and I kept that car for 21 years! I was - and continue to be - very pleased with the Service Department. Through the years I was mainly assisted by Don Abbott, Doug Durham, and Nick Sneed. I am very appreciative of their knowledge and assistance. I was also helped by Steve Theros, Christian Stanowski, Andrew Peterson, Ricardo Parsons, and a few others from earlier days. I would like to acknowledge the assistance Christian and the manager provided in 2013 relating to additional repairs that were needed right after completion of a major scheduled maintenance.I find the Service Department Advisors to be very knowledgeable. Their explanations help me to understand my service/repair options. I always feel comfortable with their recommendations which resulted in my car having performed so well for 21 years. This is also to the credit of the Technicians. For the last couple of years Nick was mainly my Advisor, and he kept me updated on the status of my car as it was approaching 21 years. The needed maintenance and repairs became such that I decided it was time for a new car. As much as I loved that 1994 Accord, I was able to bond quickly with my 2015 Accord.I purchased the car in August 2015, and was helped by Evan Carrier. This was also a very positive purchasing experience. Evan was able to walk along side me as I considered the various options. He worked with my timeline, and located the color combination I wanted. He also helped me to understand the various after-market options. For example, in order for me to truly understand the dimming feature of the rearview mirror, he drove a car through the car wash since thats where it was dark enough for me to see that feature activated. He answered all my questions, and I felt comfortable requesting clarification as needed. He also encouraged me to return with any questions I might have after the purchase.The Floor Manager, Jason Brinkmann, was available to me as needed, and the Business Manager, Glenn Gottfried assisted me with the car purchase He also provided me with information about the Germain AdvantEdge Plan and Multi-Shield Protection Package. I decided to purchase these plans, and already used a benefit from Multi-Shield due to a nail in one of the tires. I enjoy my new car, and look forward to having this one also maintained by the Service Departmentand lasting another 21 years!

Cathy

15 de abr. de 2016

The sales people are there for you after the sale just as much as before. They want to make sure your car purchase was a great experience. Many thanks to Evan who has gone beyond the call of duty to help a computer illiterate with the zip

Recent college grad

14 de abr. de 2016

Whenever the service light comes on, I don't even consider taking my car elsewhere anymore. The staff is always helpful, and the service is even more affordable than the other places I have taken my car in the past. I highly recommend going right to the Honda dealership for any service.

egmarsh

13 de abr. de 2016

Our satisfaction is confirmed by continued return for service. From first contact by phone, work to be done, estimated price, completion, and check out all went smoothly.

blue

9 de abr. de 2016

I think you guy do a great job you listen to what i thank the problem and take it from there keep up the good job

MikeBeauvais

9 de abr. de 2016

Very positive experience purchasing a new car at Germain Honda. Salesperson (Evan Carrier) was very helpful & knowledgeable and very easy to deal with. Motivated to sell me a vehicle without any pressure sales tactics. After I decided on a vehicle, he made the buying process painless. I would definitely recommend him & Germain Honda to others.

civpcada

4 de abr. de 2016

I like that the mechanics identified the problem quickly, had the needed parts in stock and they fixed the car quickly and accurately. I was out of the dealership in 2 hrs and 15 min. I also like that they review other areas that might need to be fixed. Lastly I like that they explain what is wrong and what are they going to do.

VanMom

31 de mar. de 2016

The Technicians were fabulous. It was extremely busy (3-cars ahead of me) at 3:30 PM on a Wednesday, but they moved us through quickly (not that important to me - I had extra time) and efficiently. I needed a new wiper blade for the rear window wiper system - they were quick; and did a super job while checking all the other items, and draining and filling my oil. The car checked out beautifully - and this is no surprise to me - our Honda Odyssey is 16 years old now - and we'd never dream of parting with it!

SuperMami

31 de mar. de 2016

Brian W was amazing! Within 2 days I went from buying a used car to a new car. He took care of all the details. Great service and great prices!

civicminded

30 de mar. de 2016

I think the general populace would agree car buying through a major dealership is generally considered a chore. I did a fair bit of research to find a particular year, model and color Honda Civic. Of the three options I found within 100 miles of Lansing, Germain Honda had the best price for the mileage. I reached out to them through their website, worked closely with my Sales Rep, Thor, and had the paperwork started before I arrived. Along with Thor, I dealt with Joel and Stan, and together they did a very effective job of making what I generally find a trying situation as painless as possible. Whether I spent as little as I wanted or not, I was treated very fairly and my trade-in was valued honestly and competitively. The dealership was comfortable, clean and the transaction was handled professionally, and reasonably quickly. The bottom line, I would purchase here again and recommend the dealership. Stop in and see Thor if your interested in a Certified Used Honda. You won't be sorry.

LKrantz

29 de mar. de 2016

I came to Germain Honda to buy a new Odyssey, my first Honda. I've bought many new cars before, but no other dealership was as attentive and friendly as Germain. Luis is a fun guy to work with, as well as efficient and a great communicator. He kept in constant contact with me regarding my transaction. I wanted out of my Ford lease early, and he made it happen! Even after the sale, he followed up with me! I've never experienced THAT before!

SRoss

27 de mar. de 2016

My car-buying experience went very well. The employees were friendly, professional, and helpful. They communicated important information about the cars, finances, etc. very well. They were attentive and willing to work with my schedule. I recommend buying a car from here.

kbkru08

22 de mar. de 2016

My husband and I came in to purchase a CR-V that we had seen on the lot that we really liked. We talked to him before we came in and he had the vehicle ready for us before we got there. We took the CR-V for a spin and by the time we got back, Evan had the numbers worked up for us. Evan made sure he got us the best price possible and made sure the transaction went smoothly. He is really down to earth and didn't pressure us at all. He was very realistic and listened to us. There was a scratch on the door that we had noticed and he made sure it would get taken care of when the vehicle went for cleaning. Stan had everything done that we needed to sign and made it very simple and quick. Evan went over all the features on the CR-V with me and helped me hook up my phone and show me how to do the voice calling. Between Evan and Stan, this was the most painless car buying experience I've had!

BondGirl

21 de mar. de 2016

This is our second experience of leasing a car through Germain Honda, and again we worked with Luis Downey (Jason is his manager). Professional, as well as personable, we highly recommend this team. Also had a surprise when we had our insurance switched over to the new vehicle (upgraded to a 2016 CRV, from a 2014 CRV). Our monthly premiums were decreased! When I asked for an explanation, was told that it was most likely due to the safety ratings. Thanks again Luis, and Jason!the Bonds

L&A

20 de mar. de 2016

Our experience with Germain Honda of Ann Arbor buying a new car was very pleasing. Kristal Caldwell was so helping in choosing the perfect car of our needs. She offered us to test drive two different vehicles to decide which of the two was best for us. During the test drive she explained all the features of the vehicles, she paired our smart phones to the car's system, and also she explained how to used the key fob in all situations with the car. Also the sales manager was very helpful to find the best deal for us. Overall experience with Germain Honda of Ann Arbor was a five star rating, and we will continue to come back here to service our new car, and if we need to, to purchase an other car. L & A

mamur

19 de mar. de 2016

The salesperson and finance manager were very thorough on my car purchase and my finance options.This is the second time I have bought a new car from Luis Downey and he was very helpful each time.

Jon

14 de mar. de 2016

Very friendly, no high pressure sales. Fully satisfied.

Brian123

13 de mar. de 2016

The service and sales teams are nothing short of excellent at their respective jobs. I highly recommend this dealership to anyone looking for service on their current vehicle and/or if there is interest in exploring getting a new or used quality vehicle.

NormCO

11 de mar. de 2016

We switched from another dealership after receiving excellent service at Germain Honda. Every employee in the service department has been friendly, professional, helpful and knowledgeable. The dealership is very welcoming and committed to giving customers the information they need to make decisions about their vehicles.

cjn

9 de mar. de 2016

I went to Germain around the year-end holiday season, at the end of the day. Despite how busy everyone was, I was greeted within a couple of minutes. I explained to Luis I was just starting to shop for a new car and wanted to get a sense of space and size of the model I wanted to look at, and he efficiently showed me the car and let me explore as I wished. When I was finally ready to buy a car a month later, Luis responded to my queries very quickly and patiently, and guided me through all the needed paperwork. He also sent me regular updates while we waited for my car to be delivered to Germain. On the day for me to pick up my car, after giving me an overview of my new car and Germain's services, Luis carefully went over the items that I asked for in-depth details. And Joel patiently and clearly explained the available financing options. Luis and Joel gave me a comprehensive picture, and I felt confident I was making an educated decision. I also really appreciate Luis, Joel, and Roni staying late, waiting for me to get back to Germain with my credit union's cashier's order, so that I can drive my new car home that night. And thank you for following up with me post-purchase to make sure all is well!I enjoyed working with Germain's straightforward and friendly sales team, and am sure I will also have a great experience with their service team when I need to service my car.

Sasha222

5 de mar. de 2016

I found my experienc to be entirely satisfactory. My car was completed more quickly than I had anticipated. The personnel were friendly and helpful. I have used the dealership under both ownerships and have been very pleased.

A2 Auto Glass

4 de mar. de 2016

Always great service and very efficient. They got our van in same day and had it done and ready within a couple of hours. Thank you

Mollie

2 de mar. de 2016

In January I bought a used car and a service contract to go with it. Upon reviewing the service contract booklet that I received in the week after the purchase I had a few follow up questions which I emailed to Clifton, who I worked with on the financing and service plan. Over a month later, and countless emails and calls later I have yet to get the answers to my questions. It has been a huge pain and taken up a fair bit of time. I have since missed the window of canceling the plan before paying for the first month and I wonder if the reason for the dealership to ignore me is to just see if I will forget about the questions and keep the plan. I am frankly amazed at the lack of follow up and didn't want to have to leave a bad review, and waited over a month giving them the benefit of the doubt, but I feel that other consumers should know that once you're out the door with your car you shouldn't expect any more answers from Germain, or at least from Clifton (who, for the record was very friendly and helpful when I was working with him in person to finalize the purchase).

Lura H

25 de feb. de 2016

I brought my car in on monday and they were able to find out what's wrong with the car and fix fast. The staff were also really nice and accommodating to me being that I am in a wheelchair.

Lauri7Mae

25 de feb. de 2016

Perfect, helpful and fast. The whole process from pull in to payment was effiecent. The waiting area was pleasant and bathrooms clean. The staff was friendly and kind.

Amb1130

18 de feb. de 2016

Sales manager and sales rep were easy to negotiate with, beat a competitors price and got me a better financing deal than I hoped for. Dealership is clearly focused on establishing long term customers and will work to ensure you are satisfied. I will be returning for my next car and likely my son will also.

Ad- crv

17 de feb. de 2016

Luis was awesome, Helpful friendly and knowledgeable. Third but not last car we will buy from him.Clif was great with the financing. Quick and efficient .

HGPJR

15 de feb. de 2016

Being told that I needed to replace the battery on my 2013 Honda Accord purchased at Germain Honda new only 6 days after the 3 yr. warranty had expired and with only 31,800 miles on the vehicle. This was my third Honda purchased at this location and I felt I should have been given some consideration as a VALUED customer. Phone calls not returned as I was promised. I was told the service would take 2 hrs and it took 3 hrs. no explanation. I suggested that good will would go a long way in this particular case. Don, Korey , Brad were of little or no help. Bruce Smith, Sr. Vice Pres. of Parts, Service Technical,Export & Auto Operations who's survey I filled out asking for a return response, providing my e-mail and phone number, No word back.. I will be curious to see if this less than stellar rating generates any communication from Germain Honda. Thank youH. G. P. Jr.

az2migupta

9 de feb. de 2016

We found the car (used Honda accord) we wanted online and Kristen helped us with that purchase. What impressed us was that she was more interested in our "story". We had just moved our family from Arizona to Michigan and were using a rented vehicle to get around town. Understanding this, she was able to show us the options available to us and accommodate our quick turnaround. We were so impressed with the service we received during the first purchase that we came back and bought our 2nd car (2016 Honda Odyssey) from Kristen. as well. Glen Gottfried made sure we understood all the terms of our loans and that we were clear about all the financial obligations that we will be undertaking. Thank you, Kristen and Glen! Both of you took away some the "pain" out of moving across country by making the car buying process seamless and enjoyable! :) Love that vacuum, Kristen!

gordonk

1 de feb. de 2016

My husband and I went into Germain Honda on a whim. We had our guard up expecting that we would be working with a sales representative who was pushy and who would not respect our budget. We ended up working with Brian Waskiewicz and he was a joy to work with. He was extremely honest, upfront, and listened to our needs. He also had an excitement for the product and an appreciation for the honest mentality of the dealership. Thank you for your honest philosophy and for taking good care of us Germain Honda! We look forward to working with you again.

Ann Arbor Mom

31 de ene. de 2016

I did my homework to get a good price at this dealer. Sales staff were friendly and attentive. They worked as a team to make sure I was provided with excellent customer service every time I visited the dealership.

sybrid

28 de ene. de 2016

I found the car I wanted online, called the dealership and Brian helped arrange the purchase. The day after I'd decided on the car I wanted, I was able to go in, purchase it, and drive off in it. I felt the whole experience was very pressure free and easy going, which was much appreciated.

demost11

28 de ene. de 2016

I have used the service department for the past fourteen and a half years. In all my visits I had a fantastic experience. The people in the service department are extremely polite, extremely friendly, extremely accommodating, and extremely knowledgeable.

MsGiraffe37

27 de ene. de 2016

Not only do I LOVE my Honda, everyone I've had contact with has been friendly, helpful and easy to deal with

Tony

27 de ene. de 2016

Great turn around with scheduled maintenance. They never try to over sell their service.

nickirussb

22 de ene. de 2016

Excellent service is standard with this dealership. It is reflected with the Honda staff.We have been with Howard Cooper/Germain for service and purchases of our two vehicles, anAccord and a Civic.We will continue to deal here. why change a good thing?

Satisfied Customer

19 de ene. de 2016

For 14 years I have had my Honda serviced at Cooper/Germain with excellent service. No doubt that is one of the main reason I am still driving it with 210,000 miles on it. The Service Department always has my best interest in mind each and every time I come. I always rely on their recomendations of when I need to do the major service jobs. Never have I been disappointed with the mechanics, service representatives or parts department. My goal is to still be bringing my van in until I have 300,000 miles. Thank you to every employee at Germain. I like how friendly every one is from the guy who keeps the coffee supplied in the waiting area to the department heads.

milan3616

19 de ene. de 2016

I worked with salesman Jeff Williams. He was very easy to work with. I did not feel pressured to make a decision or buy at anytime. He showed me two cars in which I was interested. He did not push me to buy the more expensive of the two. In fact, he pointed out the attributes of both cars. I liked the way I was treated and highly recommend Jeff.

A Happy Lady

19 de ene. de 2016

My salesperson, Evan Carrier, was so easy to work with. He gave me the quote on my car right up front. The car and color that I wanted was not even available within a 5 state radius, so Evan did a factory order. He was able to secure my car within a week's time. Evan graciously explained the new car features to me to my satisfaction.I never felt pressured to make a purchase, nor to take any additional coverage plans that were offered.This was the best car purchase experience that I have ever had. I highly recommend Germain Honda!

A2judi

17 de ene. de 2016

I always take my car to the dealership for oil changes. They are fast and friendly and make sure everything is in tip top shape I love getting back into my freshly washed car as well. This time it was so cold outside they couldn't run the car wash, but said come back anytime you want and we will run it through for you once it warms up.

Happy with my Honda

16 de ene. de 2016

This is my second lease with Germain Honda! Fantastic service! I highly recommend this dealership. There service and sales department are very helpful and friendly.

Thechamp

16 de ene. de 2016

We had a wonderful experience working with Jake Morgan an Germain Honda in Ann Arbor. With seemingly endless patience, he worked with us to get a great deal on a new CR-V. The rest of the Germain team, including Joel and Cliffton, were a pleasure to work with as well. We will definitely be returning for our next car purchase.

Yian

15 de ene. de 2016

Germain Honda is my favorite dealer shop in Ann Arbor. This is the second time we bought car with them.A very pleasure experience to do deal with them.The saleswomen Kristal is a very nice person.I will recommended the Germain to my friends.

ors

14 de ene. de 2016

General service appointment for my Honda Element. All around great service, great price, very friendly people. Replaced the tube dispensing my washer fluid, as it was sliced in half, for no extra charge.

mike

14 de ene. de 2016

I would recommend dealership for service not for car sales. I have not yet bought a car from this dealership due to cost and sales' style that I have found better in other dealerships

Paul

14 de ene. de 2016

great service as usual General Motors Chrysler Hyundai all need to beware really Honda is on point good job Honda

Nina7up1

9 de ene. de 2016

We have been a customer of Germain Honda for 7 years servicing my 1999 Honda Odyssey. The time had come to replace it. From the moment that we stepped into the showroom at Germain, we felt welcomed and cared for. The sales experience was smooth, pleasant and professional. Robert Kimberly gave us personalized attention and guided us through the transaction. He went out of his way to insure that the process went smoothly. Even with an ice storm outside, I went home with a brand new 2016 Honda Accord in the color of my choice.

theirishturtle23

6 de ene. de 2016

I purchased a Honda Accord this last August from Germain Honda of Ann Arbor this past August from a salesman named Luis. He is one of the most informed and friendly salesmen I've met and that's why my spouse and I leases another car from Germain which is a 2016 Honda Civiv LX. The sales staff stayed after hours to help us with our car deal and made sure we had all we needed. I will continue to buy my cars from Germain and will have Luis as my salesman.

gdeblin

5 de ene. de 2016

If you need to buy a car and want have the best of experience, please visit Germain Honda of Ann Arbor. These guys are the best at what the do and it shows. Right from the first call to them, first visit to their showroom, test drive and full demo till courtesy call on the next day I got a Honda Accord. They have been patient, friendly, courteous in answering all my questions, letting me ample time to decide on my options and lastly getting me the best deal around. I highly recommend this Dealer and would love to share with my friends and colleagues. Thanks!Deblin

YBJ

5 de ene. de 2016

The service was much quicker than I expected. Also, the vehicle inspection checklist was very useful.I understand the condition of my car very well. I really appreciate it.

mls

31 de dic. de 2015

Nick Sneed always provides me with the best quality service whenever I bring my car to be serviced. Although I know he's handling multiple appointments, he gives me the personal attention needed to make sure I understand the repairs that were performed. Based on the age of my car, he also gives me a heads-up on other things to be aware of in order to keep my vehicle operating efficiently. The Service Department, the porter who drops me off and picks me up, the operator answering the phone and the sales team in the showroom, are all a part of a fine-tuned dealership. I am thrilled and pleased with the service I receive each time I visit Germain Honda.

Doc

29 de dic. de 2015

Pleasant, knowledgable and attentive. A true pleasure to work with. I won't trust my car to anyone else. From sales to finance to service I always feel special and taken care of.

Beestest

29 de dic. de 2015

I have been a customer for 4 years, purchase and all service, waalwaysxcellent.I would buy another Honda knowing I have this service center behind me.

divingmw

28 de dic. de 2015

Kristin Malik was wonderful to work with and made my experience smooth and stress-free. She took the time to go over all of the vehicle details and answered all of my questions expertly. As a younger female, I've felt pressured and bullied by other dealerships, but this wasn't the case at Germain Honda. Great deals and Glenn was highly knowledgeable about the different finance options.I would absolutely recommend this dealership for future leases/purchases.

NewHondaBuyer

27 de dic. de 2015

Luis was a wonderful salesperson, very friendly and knowledgeable. He did not pressure us and got us a great deal on our new car. Glenn was very helpful and clearly explained all of the details of the financing. Thank you both for all the help. We love our new Honda!

NewHondaBuyer

27 de dic. de 2015

Luis was a wonderful salesperson, very friendly and knowledgeable. He did not pressure us and got us a great deal on our new car. Glenn was very helpful and clearly explained all of the details of the financing. Thank you both for all the help. We love our new Honda!

Willy1

25 de dic. de 2015

Have purchased 2 cars and know the service staff for many years; I always call Nick Sneed and I completely trust all aspects of this dealership.

Lori

24 de dic. de 2015

I had a glass shop replace my windshield with a Honda windshield after having a problem with a replacement, aftermarket windshield. To my surprise, the Honda windshield had distortion, but worse in that it was in the middle. My husband saw it too. I felt nauseous driving on sunny days, when it was most perceptible. The glass manufacturer is very reputable and the glass met government standards. The glass shop manager suggested I contact the Honda dealership the glass came from. There I met Brad, the Service Manager who drove the van and saw the distortion. Bradsaid he would look into approval for a replacement and shortly after called with the OK! After reading online about how other dealerships dismissed customers who experienced this problem, I felt lucky to work with Brad, a professional, patient and caring Service Manager. I told him my concern about getting another glass from the same batch, and he investigated. New glass would come from the same batch, and there was no way to know if it would be distorted. The glass company replaced the glass with another Honda glass and, unfortunately, I saw distortion. I didn't see any point in replacing it again, because all the glass available came from this same batch. It wasn't Honda's fault, but I was still stuck with the problem. Brad called me soon after the glass was replaced to see if it was better. I told him my next step was to contact the manufacturer. Thank you Brad for the outstanding service and for going the extra mile! I would also like to thank Tim in Parts, for working so well with the glass shop on this unusual situation.

A2 Longtime Honda Driver

19 de dic. de 2015

This dealership provides reliable, friendly service. I've brought three different vehicles here for routine maintenance over a fifteen year period. Some of the same employees have stuck around that whole time, even with a change in owners. They treat their customers well -- friendly, professional, trying to work with your schedule, explaining options, finding work-arounds, etc.

HappyHonda

18 de dic. de 2015

Kristal Caldwell is a wonderful sales person. She is very professional, courteous, and friendly. Certainly not a high pressure sales person, which we appreciate! I had not purchased a new vehicle in almost 17 years and with all the new technology and mechanics of todays vehicles, trying to decide what was best for me was somewhat overwhelming. Kristal explained some of the new things on the Honda HR-V that we were interested in and then gave my husband and me time to discuss the options and decide what package would be best for me. When picking up the new HR-V, we met with Glenn about the payment and financing and discovered that he is also a very professional, courteous, and friendly person. He answered any questions that we had and explained options in a clear, concise manner.Both Kristal and Glenn are excellent to work with and both get gold stars from us.

Honda fan

17 de dic. de 2015

They have always been willing to provide an explanation of what repairs are needed, and they have been reliable and efficient. I have no complaints.

Mr.J.Shaw

15 de dic. de 2015

I came for one car but left with another. Did my own research so I didn't need to ask many questions but for the ones I had I was given sensible answers for. I had really friendly service all around. The manager was a bit pushy but working in a similar work field I understand that making a sale matters. I know some people don't want to be sold so that may be something to look out for in the future but he wasn't a bad guy. My sales and finance reps did an excellent job in explaining everything I need to know and I left with a vehicle I truly enjoy. My advice is just to make sure to do your research a bit before hand but always remember, they are suppose to be the subject matter expert so use them as much as possible as they are there to help you purchase not prevent you from purchase. I would recommend coming here if you are looking for a vehicle.

gwhonda

13 de dic. de 2015

Excellent - Effcient, Courtesy. Straight to business. All staff listened very well to the customers. Whether the subject was waiting room coffee or your car. This is rare.

jerryab

12 de dic. de 2015

I brought my wife's car in for servicing. I drove in to a spotless service center, and the guys that worked with me were fast and efficient. Germaine Honda was a very good experience for me.

shellig

9 de dic. de 2015

I really appreciate the Service Department at Germain Honda Ann Arbor they are always friendly, explain things well and the wait is always shorter than I would expect!

Maria

9 de dic. de 2015

Dealing with the service department at Germain Honda of Ann Arbor is without doubt one of the most consistently outstanding customer service experiences I have. No matter the problem or the issue, Nick is always able to help solve the problem and does so in a way that works with my budget. Instead of overselling, he instead tells me what the important safety repairs are and what to plan for down the road. My car has 181,000 miles on it and it's still going strong thanks to Nick and everyone else at Germain Honda.

CarolG

8 de dic. de 2015

The service department staff consistently goes the extra mile to make sure I get the absolute best service possible. This in turn makes me willing to go extra miles to get that service. Thanks Doug!

Bitsyl

7 de dic. de 2015

Part ordered arrived the next day. Installation was completed quickly and we were able to collect the car much earlier than we had expected. Well done!

tonyrozensky

6 de dic. de 2015

I thought the experience went smoothly. Kristal Caldwell was super, she went out of her way to "introduce me to my car". Glenn was cordial.

germainhonda

2 de dic. de 2015

Excellent dealership and service center have been going there for 3 years. Doug is a wonderful service department, even in times of emergencies he is able to get cars in and repaired!Thanks for your excellent treatment of customers as well.

lgauvin

1 de dic. de 2015

My experience was superb as always. I have bought several cars over the past 30 years and have always had excellent service and attention. I'm treated well and given full attention to my needs so as to aonly test drive one car!

suttonc73

1 de dic. de 2015

Luis (Sales) and Jason (Manager) helped me trade my lease in 3 months early and take care of windshield damage on my 2013 ACCORD. They treated me with respect and answered whatever questions I had while moving to a 2015 CRV. I would recommend working with both of them in the future.Thanks.Chris-

Gmg

1 de dic. de 2015

Zingerman's coffee is a nice touch. They were quick. I had hardly sat down and my car was ready. They also did a multiple point inspection and let me know that my car was in good shape.

Cynthia

30 de nov. de 2015

Brian Waskiewicz is a wonder car dealer. Made me feel comfortable and his knowledge of the cars on the lot was most helpful. He could compare other cars to Honda which made the decision more clear. The overall service has been wonderful and I would recommend the dealership to all my friends.

Kyle_burgus

28 de nov. de 2015

I could have not ask for a better car buying experience, No pressure and they worked around my schedule to all come together in a timely simple fashion. Jeff Reichel hands down is the best salesman I've ever had the pleasure of dealing with and would recommend any one to come buy a car from him and Germain Honda!

Kyle_Burgus

28 de nov. de 2015

I could have not ask for a better car buying experience, No pressure and they worked around my schedule to all come together in a timely simple fashion. Jeff Reichel hands down is the best salesman ive ever had the pleasure of dealing with and would recommend any one to come buy a car from him and Germain Honda!

Aloha Blue

25 de nov. de 2015

I have purchased, and had serviced, all of my Hondas from this location for 30 years. The service staff and mechanics are exceptional. I would not consider taking my Honda any where else.

Family Lorms

25 de nov. de 2015

I gave ent in to buy a Honda Fit which they did not have in stock (which I already knew). My car was dead so I needed one asap.We worked out a deal for when the car got in, and they gave me a free car to use tell it came in!The next day I happened to run across a different car I actually wanted more. I felt bad but bought that car.I gave the car back the person who I spoke with did not act mad at all! I would recommend them highly!

happycustomer, bb15

24 de nov. de 2015

Jeff Williams sold me a Honda Accord. I have been extremely pleased with Jeff's service over the years. My whole family now goes to Jeff for their cars, always Hondas. He is very knowledgeable, reliable and trustworthy. We know that Jeff will be honest with us and make the car buying experience an enjoyable one. He is genuinely interested in our needs and has always found the perfect car for each of us. I came back to Germain Honda because of Jeff Williams. I hope you seek him out. He will take good care of you and you will leave a happy and satisfied customer.

prdexter

21 de nov. de 2015

We have just leased a 2015 Honda CR-V and brought it home yesterday. Love the car so far and the customer service experience with Luis was excellent. He answered all our questions to our satisfaction and was courteous and respectful and, he had a great sense of humor!! We will recommend Germain Honda to our friends and steer them to Luis for great customer service!! We also worked with Clifton in the Finance area and, he too provided excellent customer service....he explained each step of the process and had us on our way quickly and efficiently!

cdf49

21 de nov. de 2015

Excellent service. alert light came on. I drove in to service. They checked my car. Fixed the problem with a minimal wait and no additional charge!

kyle

20 de nov. de 2015

When we arrived at the dealer Evan already had the vehicle out front waiting for us to look at, since he knew we coming from over 70 miles away. My wife had already spoken with him previously on the phone and we knew if the vehicle was as nice as advertised that we would probably be purchasing it. Evan went over the vehicle with us, came along for the test drive (so I wouldn't get lost in Ann Arbor), but at no time was there any pressure. He was very professional and friendly and made sure we were well taken care of.Jason took the time to come over and introduce himself to us, and thank my wife and I for our service since we are both veterans. He also told us to let him now if there was anything we needed.Glenn made the financial paperwork quick and painless. He explained some of the extra options that were available with financing but never put any pressure on us to sign up for them if we were not interested.The overall experience was well worth the drive and I would definitely recommend this dealer for anyone looking to purchase a new or used vehicle.

GaLa

20 de nov. de 2015

Walked into the dealership with one question. It was answered quickly by Evan and there was no additional pressure. Next day I went in for a test drive. The keys where handed to me and I was told to take my time with the test drive. No sales person drove with me. Evan went over the car inside and out and after that I decided to purchase the car. I was new owner in less than 2 hours total time! I would highly recommend Evan and Germain Honda!

*****

17 de nov. de 2015

I just love the express service lane and the extended hours! Needed a new battery and was able to get it all done, pulling in around 4:30pm. I was willing to leave the car to have it done the next day, but the staff was happy to just take care of it right then. I "inherited" this car--my first Honda, but will buy my next car there for the service alone!

haabme

14 de nov. de 2015

Doug was great to work with when I needed to replace my hybrid battery. He arranged a loaner car for me because the battery wasn't in when I took the car in. And he even helped me reinstall my kids car seats when he saw me endless struggling! Fabulous service as always!

spartanfaninaa

9 de nov. de 2015

Our purchasing process was very comfortable. Both salesmen we worked with were friendly and knowledgeable. They spent all the time required to make sure our questions were answered. The negotiations were fair and proceeded smoothly. The entire dealership seems well organized and professional.

Jkarandre

5 de nov. de 2015

Kristin Malik was great to work with. We had our two unruly children with us and she "cut to the chase" and told us what needed to happen and who needed to be there for it to happen ( i.e.: So my husband or I could be with the kids away from the dealership). She is very down to earth and approachable ( which I value a lot in a sales associate). She went above and beyond by bringing the license plates to my house after I had just left the dealership. Overall it was a great experience and I would highly recommend you seek her out to work with her if you need a car. She also used to work with Subaru ( our other car) so she's got knowledge of Honda's as well as Subaru's, which I appreciated.

carguy janet 123

5 de nov. de 2015

Evan Carrier helped me choose the right CR-V for me and made sure the transaction went very smoothly. Together with Joel, Jake and Jason, he helped me walk away with the car I wanted in a reasonable timeframe. On top of that, they all made the experience pleasant and enjoyable. I'll definitely go back.

True Blue

5 de nov. de 2015

Evan Carrier helped me choose the right CR-V for me and made sure the transaction went very smoothly. Together with Joel, Jake and Jason, he helped me walk away with the car I wanted in a reasonable timeframe. On top of that, they all made the experience pleasant and enjoyable. I'll definitely go back.

hip g'ma

4 de nov. de 2015

Luis did everything possible to make the sale of my 2016 CRV go smoothly.I was nervous about money and my choice. Luis made it comfortable and reassuring for me. I would recommend him in a hot minute!

mimi

28 de oct. de 2015

I was delighted with the way I was treated when I purchased the car. Both Jonathan McClair and Glen Gottfried were highly professional and really "knew their stuff". And, two days ago when I took the car in for the 5,000 mile check both Don Durham and Ric Parsonsdid an outstanding job of greeting me , answering my questions and getting me in and out quickly.Glad I have a great service department to which I can return.

CJ

27 de oct. de 2015

Kristal was warm, friendly and very helpful. She made the process very pleasant. I will definitely consider Germain Honda the next time we are in the market for a new car.

derekf

27 de oct. de 2015

I had a great experience with Germain Honda of Ann Arbor on Thursday, October 23, 2015. I found the vehicle I was looking for (Chrysler Town & Country Touring) and the price was ~ $2K less than most other comparable vehicles. Since the dealership is about 60 miles from my home, I needed some real info prior to making the trip. Jeff Reichel was very helpful and answered any questions I had. He sent over the vehicle inspection report and the CarFax was available as well. Jeff met me at the dealership ~ 9:30am, even though he was due in at 10am.We took the van for a test drive and then I asked if I could look at the van underbody using the hoist. They happily obliged. I also traded in a vehicle they took as well and gave me a fair value.I had financing via my credit union, however, Glenn was able to give me a very competitive rate, which I took due to needing the car at the time (e.g. no time to drive back to the credit union 50 miles away to pickup the check).Overall, it was a great car buying experience. I would go back to Germain again and recommend them as well.

TS

27 de oct. de 2015

The staff are professional and courteous while providing high quality work with very competitive pricing. This was a service visit, but I have a purchased vehicles in the past from Germain Honda with the same impression of the sales and finance teams. If you are looking for a Honda vehicle, then I strongly recommend Germain Honda. They truly take pride in the quality of service that they provide to existing and potential customers.

Satisfied Customer

27 de oct. de 2015

The staff are professional and courteous while providing high quality work with very competitive pricing. This was a service visit, but I have a purchased vehicles in the past from Germain Honda with the same impression of the sales and finance teams. If you are looking for a Honda vehicle, then I strongly recommend Germain Honda. They truly take pride in the quality of service that they provide to existing and potential customers.

Kschueller

25 de oct. de 2015

This is the second vehicle that I've leased with this dealership and there are a few reasons why I keep returning, even though I now live an hour away. 1) Luis Downey-he's friendly, funny, trustworthy, honest, and very concerned about finding the right vehicle for a payment you are comfortable with. 2) Luis again-this time around, I wanted to upgrade to leather and seat warmers for the winter for around the same payment. I think Luis literally moved a mountain to make this possible. 3) Everyone is quite friendly, (which you would expect) but most staff will leave you alone if you give off that vibe. I didn't have 7 sales staff asking me if I needed something. As an introvert, this is something I really appreciate. 4). They are quite speedy. I didn't everything via phone with Luis and came in for 90 min to sign paperwork and learn about my new car. I usually never leave reviews, but I think Luis and this team deserve a shout out. My husband and I will be back in a year to upgrade his lease.PS- Luis is the best.

germainfan

24 de oct. de 2015

Car repair a pleasant experience? If not, switch to Germain Honda of Ann Arbor. Good service and the waiting area is pleasant -- plenty of room, well lit but not too bright, comfortable chairs, TV not too loud, & Zingerman's coffee.

tulip

23 de oct. de 2015

Car is 2015, under warranty. Thorough check of engine noise that didn't seem quite right. Helpful, courteous contact person. Accomodated my wanting to wait for the car rather than take shuttle.

Germainfan

23 de oct. de 2015

Car repair a pleasant experience? If not, switch to Germain Honda of Ann Arbor. Good service and the waiting area is pleasant -- plenty of room, well lit but not too bright, comfortable chairs, TV not too loud, & Zingerman's coffee.

Happy Customer

23 de oct. de 2015

The service team at Honda is always very helpful and courteous. The technician listened carefully to what we had to say and what we thought the problem was. He was quickly able to diagnose the issue and made additional recommendations on how to get the vehicle through the next winter. The car was repaired promptly.

Satisfied Customer

23 de oct. de 2015

I was very pleased with the Germain Honda team. Sales rep, Kristin Malik, sourced the vehicle I wanted and was attentive to my needs. She was amazing with her quick follow-up and made my purchase very easy. I am a long time Honda owner (3 CRVs) and the new HRV meets all my needs for a sharp looking, dependable, all wheel drive vehicle. I highly recommend both Kristin and Germain Honda.

happy customer

22 de oct. de 2015

My husband and I were very pleased with our experience at Germain. Most of this was due to our salesman, Evan Carrier. Evan was extremely helpful,friendly and patient. He explained many technical things to us. Being in our 70's, we are not up to date in that area. Our car was ready when he said it would be and he happily explained everything to us again. There were no surprises in the pricing or anything else. Everyone at Germain was very friendly and we had a great overall experience.. We want to thank Evan,Glenn and Joel for the wonderful experience and the follow up phone call from Joel to thank us for our purchase. It is this kind of personal touch that made the whole process very easy and satisfying.. We have purchased many vehicles in our lives and this is the best dealership overall that we have dealt with. Thank you!

reviewer

19 de oct. de 2015

After considering and test-driving cars from a few dealerships, I decided to go with a Honda Civic. Germain had a good selection in my price range, so I was able to make a smart trade-off between price and miles on the vehicle. I had a pleasant experience working with Kristal and Cliff - they were friendly, knowledgeable, and helpful.

REK

15 de oct. de 2015

Everyone I dealt with at Germain Honda contributed to making my recent car purchase (CR-V) one where I am very satisfied with the outcome. The car-buying process went very smoothly and efficiently. All my options were explained clearly and my questions answered so I felt comfortable that I was making the right decision. My sales consultant, Jonathan McClair, was very helpful in introducing me to all of the new features on my car. So all-in-all, it was a very good experience.

dibar

13 de oct. de 2015

Purchased our second Honda from Jeff Williams at Germain Honda. Cannot say enough about the overall level of professionalism of Jeff and the company as a whole.

happy48103

10 de oct. de 2015

I couldn't be happier about stopping in at Germain to ask about trading in my 2013 Elantra for 2016 HR-V. Kristal Caldwell was the sales consultant who took care of all the questions my husband and I had and made sure we were completely satisfied. We were interested in purchasing the EX model, but they only had the EX-L NAVI model in stock and Kristal along with Glenn Gottfried gave us an offer we just couldn't refuse. Besides being attentive, Kristal is very sweet, personable, a pleasure to be around and most importantly, not a pushy saleswoman. We felt that she really had our best interest in mind and that counts for everything. Jeff Reichel didn't hesitate with searching for various things to help Kristal out even though we weren't his direct customers and Evan Carrier kept checking that we were happy and contributed to our getting the top of the line model. Brian Waskiewicz helped with my initial questions before we decided to come in and with insurance mess ups after we purchased the vehicle. We will recommend Germain, Kristal, and the rest of their team to anyone interested in purchasing a vehicle that fits their needs because that's what Germain is all about.

Clayguy

8 de oct. de 2015

We drove a few models and decided on the 2015 Accord V6. We are very happy with this car. Bob and Glenn spent a lot of time with us and really helped us get to the best choices for us. With our previous Accord we worked with Don and the guys over the years. We always got good advice and received excellent service.

debra208

7 de oct. de 2015

I had a very nice experience at this dealership. They were willing to negotiate the price to the point that I thought I was getting a fair deal on a certified used vehicle.I have been driving my 2013 for jsut under 1 week and so far everything is working as expected.

Love_my_CRV

27 de sep. de 2015

I just bought a new CRV and it was a most pleasant experience. The staff were helpful, knowledgeable and patient. From the first "I'm interested in a CRV", through the "tell me about all the models and options...", to "I'd like a test drive" and "OK, let's do this!", Luis Downey was friendly and calm, never rushed, and gave me his full attention. Cliff and Glenn explained all the warranty and finance options and answered all my questions, and they took care of all the paperwork. I would recommend Luis and the team at Germain to anyone interested in purchasing a Honda.

Merci_beaucoup!

24 de sep. de 2015

Weve just purchased our first CUV from Germain Honda, and our experience was truly excellent! Luis, helped us select the car that matched our needs, taking the time at each stage of the process not only to answer our numerous questions, but also to answer several we hadnt thought of. He was always friendly and responsive as was Glenn, who made dealing with the paperwork as clear and easy as could be. We've also appreciated Luis immediately arranging for a loaner-vehicle when we had to drop off our car so an additional set of keys could be made and programmed.

Merci_beaucoup!

23 de sep. de 2015

Weve just purchased our first CUV from Germain Honda, and our experience was truly excellent! Luis, helped us select the car that matched our needs, taking the time at each stage of the process not only to answer our numerous questions, but also to answer several we hadnt thought of. He was always friendly and responsive as was Glenn, who made dealing with the paperwork as clear and easy as could be.We've also appreciated Luis immediately arranging for a loaner-vehicle when we had to drop off our car so an additional set of keys could be made and programmed.

Deboeraa21

21 de sep. de 2015

We drove for 2 hours to buy a used car. We called during the drive and spoke briefly to Bob. When we arrived Bob was helpful and friendly. I would a used car from Bob and Germain.

Lopsided_Lobotomy

15 de sep. de 2015

Painless experience in buying a car. Jeff showed me everything I wanted to see from the car, answered all my questions about it, and allowed me to test drive it for a decent amount of time, he even suggested going through a bumpy road to see how the car feels. No hassle at all, the dealership took care of all the paperwork.

LopsidedLobotomy

15 de sep. de 2015

Painless experience. Jeff showed me everything I wanted to see from the car, answered all my questions about it, and allowed me to test drive it for a decent amount of time, he even suggested going through a bumpy road to see how the car feels. No hassle at all, the dealership took care of all the paperwork.

ekc11

5 de sep. de 2015

We have just purchased our third vehicle from Germain Honda, and they always have a great selection of used cars. The staff we've encountered are all friendly and willing to help, and they do a good job to make sure you understand every part of the process. I was especially impressed with the way Glenn laid out the paperwork and warranty information to make it easy to understand. Overall, great customer service and a great selection of good, quality used cars has kept us as returning customers over the years.

Carshopper33

31 de ago. de 2015

We went to test drive and were able to find a great fit and drive home a used Honda same day. We worked with Jeff and Glenn who were both pleasant and friendly. All our questions were answered and we were not over-pressured to make a decision. Jeff did not try to suggest a different choice because we already knew what vehicle we wanted to look at and were happy with what was available. I really hate when I decide to purchase something and the sales person tries to change my mind to a more expensive sale. This did not happen at all so I felt respected and I am glad to be a Honda owner now!

Diane

29 de ago. de 2015

Upon returning to dealership to purchase my 2012 Odyssey, I noticed a large crack in the rear bumper. Seeing my concern, Luis took charge right away to correct it. Thank you to Luis and the management team for the repair solution & making my first car buying experience a great one! Also, to Mr. Gottfried for the time and patience in explaining the paperwork that accompanied the purchase of this vehicle. I would recommend this dealership and especially, Luis Downey to anyone searching for a new/used car.

15823

27 de ago. de 2015

I went here to buy a used Honda Odyssey. It was a great price, and I worked with a couple of very friendly salesmen. They made every effort to help me get my car. They even called me when there were potential other offers coming in on the car so that I could put down a deposit to hold my rights to purchase.

Jen

26 de ago. de 2015

I was looking for a Honda CR-V and met with Luis. He was so fun to talk to - he was informative, answered all my questions and was hilarious! I was really only there to get information but ended up buying that day!

Iris G

26 de ago. de 2015

Mr. Thor was so friendly and helpful. He provided all the information technical and administrative to help us make a good choice. Mr. Glenn also helped us to complete the process smoothly and fast. In general a very good experience.

benalfaro

26 de ago. de 2015

Mr. Kimberly was a fantastic representative and salesman for my first car purchase on my own. His knowledge of the vehicle and industry, paired with his professional acumen in conducting business with me set the standard of excellence I will now expect in the field. Likewise, Mr. Gottfried was a tremendous help toward understanding the terms of the sale and communicating clearly each detail of the deal. I'd highly recommend both of these gentlemen for anyone looking to find a new vehicle and feel that I've found great business partners in them and in Honda.

benalfaro

25 de ago. de 2015

Mr. Kimberly was a fantastic representative and salesman for my first car purchase on my own. His knowledge of the vehicle and industry, paired with his professional acumen in conducting business with me set the standard of excellence I will now expect in the field. Likewise, Mr. Gottfried was a tremendous help toward understanding the terms of the sale and communicating clearly each detail of the deal. I'd highly recommend both of these gentlemen for anyone looking to find a new vehicle and feel that I've found great business partners in them and in Honda.

Jane

22 de ago. de 2015

Evan and Glenn were both very professional and knowledgeable about the products they were selling.We are pleased with our purchase. We would go back to Germain Honda in the future.

Sallie

21 de ago. de 2015

I not only would recommend this dealership I would make sure that they used Bob KImberly for their sales person. Bob went out of his way to make sure I not only knew all the gadgets on the car, but also came to my house to hook up the garage door opener, put on my new license plate and made sure I could get my car in the garage. His service was beyond wonderful.

JLS

19 de ago. de 2015

I was in the market for a new Honda CR-V and stopped in unannounced and met with Luis (upon a recommendation of another satisfied customer). I was not planning on leasing that day - more of an information gathering visit - however, Luis was so informative and easy to deal with - he answered all my questions, let me test drive the vehicle of my choice and did it all with a great sense of humor! I ended up leasing that day because it felt right. THANK YOU to all of you who made my car leasing a FUN experience - especially to Luis Downey! You guys are the BEST!

anocronismaslife.

17 de ago. de 2015

Jeff made the experience doable as I haven't bought a new car for myself before and had many thoughts and I suppose fears. He answered all questions to the point and helped the process commence smoothly. Didn't overwhelm but honest and easy and made sure I knew the options on my own terms and comfort level.I had done my homework and enjoyed the process with Jeff, who was personable and direct, friendly. I had fun actually. I would definitely return to buy my next through him. Thanks Jeff!

mv

15 de ago. de 2015

I recently bought a new car at this dealership and was very happy with the attention I received. A big thumbs up specially to Luis!

ale.ruiz.llopiz

12 de ago. de 2015

I went to Germain Honda to buy an HRV. Everything started OK until we had to start the financial process. Luis Downey said he would take care of the paperwork and financing process, then he went on vacation and didn't follow up until after a week! Thankfully, I was able to speak to the business manager Glenn Gottfried. He explained everything very well and made it easy to understand the process.The worst part is that now, (2 weeks later) I'm getting texts from Mr. Downey inquiring when am I going to receive the check from our bank because "his manager is really upset and wants the car delivered." Well. if Mr. Downey had done his job sending the purchase agreement 2 weeks ago, I would already have my car! I would recommend anyone that buys a car here, to work with any other Sales consultant.

jrearly

11 de ago. de 2015

The experience with Germain Honda was exceptional. The staff was very helpful and knowledgeable. The sales representative I dealt with was Mr. Downey who went out of his way to ensure all my questions and concerns were addressed. I would highly recommend friends and family go to Germain Honda for future purchases.

Asad Gourani

8 de ago. de 2015

i was looking to upgrade my car, and went through many dealerships, the moment I went into Germain Honda I knew I was getting my next car there. I Was greeted by Evan, who's by far the best salesman I've worked with; very polite, very knowledgeable, and was open to answer all my questions (which I had a lot of them, and I feel bad for calling him 100 times a day).The process in general was very smooth and comfortable, thank you Germain Honda, and thank you Evan for my new Accord!

obsidianblue

6 de ago. de 2015

My husband and I were looking for a new compact crossover. We wanted something safe and reliable to drive around our one year old. We did our research and planned to visit several dealerships over the course of a month. When we got to Germain Honda, Brian was a great help to us in our search for a new vehicle. He was easy going and friendly with us and our one-year-old who was with each visit. Brian was patient (we visited several times before finally deciding on the 2015 Honda CR-V) and understanding of our busy schedule. Thank you!

Honda fan

5 de ago. de 2015

We just bought a new car in Germain Honda Ann Arbor and the service we received from Luis Downey was exceptional. Even when it was his vacation week, he cared a lot for us, made the process super clear and easy. I highly recommend Germain Honda since its personnel is well trained, responsible, honest and smart. Thanks!

sb

4 de ago. de 2015

The customer service at Germain Honda is outstanding. Jake Morgan--new car salesman--was fantastic. I went in for an advertised lease deal on 2015 models. Jake's patience, knowledge and low-pressure approach made selecting the right car an enjoyable experience. And, Business Manager, Clifton Elasivich, cut through all the red-tape of the lease, making the whole thing straightforward with no hidden agenda; as he said, "there's no 'fine print' here; we lay everything out in the open." I love my new Civic! Germain has gained a very happy (and loyal) customer.

sb

4 de ago. de 2015

The customer service at Germain Honda is outstanding. Jake Morgan--new car salesman--was fantastic. I went in for an advertised lease deal on 2015 models. Jake's patience, knowledge and low-pressure approach made selecting the right car an enjoyable experience. And, Business Manager, Clifton Elasivich, cut through all the red-tape of the lease, making the whole thing straightforward with no hidden agenda; as he said, "there's no 'fine print' here; we lay everything out in the open." I love my new Civic! Germain has gained a very happy (and loyal) customer.

cgs22

30 de jul. de 2015

I first came into the dealership a year before I actually bought a Civic because I wasn't sure my old clunker would last through another rough Michigan winter. Luis was helpful and not too pushy; he was also understanding of my situation that I wasn't looking to buy right at that moment but rather to test drive in case my current car died. After I graduated college I was finally ready to purchase a new Civic. I went back to Luis and not only did he remember my situation, he greeted me like an old, established client. He and the whole team were friendly and helpful, even wishing me many "Happy birthdays" since I went in to buy on my birthday. Throughout the process I was treated with respect, not always the case for a first time buyer, especially as a young woman. Would definitely recommend Germain Honda to friends.

Nachthexe

29 de jul. de 2015

Sought new Honda with more power, some impressive growl, but still pretty. And manual transmission, so I could really enjoy it. Louis and the crew understood instantly that I was looking for the Civic Si--took it for a test drive and knew it was exactly what I was looking for.She's just gorgeous--impressed me with available power bursts, beautiful handling, and love the 6 forward gears. Served me well on her first voyage, around Chicago. (And made my car-savvy brother envious!) I LOVE this car!Louis Downey, by the way, practically bent over backwards to help throughout the process, even rescheduling a trade-in evaluation date to accommodate my (suddenly) badly sprained ankle. He was great, knowledgeable, helpful, terrific. Found the vehicle I wanted, got it here in amazingly timely fashion, with add-ons, in time for a scheduled family road-trip. (I've had folks in the past--not here, but elsewhere--who have sometimes had a condescending attitude toward a female buyer. But Germain folks were great!)Glenn Gottfried was also terrific with the financial details, very clear, and injected a little humor as well. (Who knew you could joke about a high credit rating?!)I am 110% happy with my experience with all the folks at Germain Honda, and LOVE my Civic Si!

NewCarSmell

28 de jul. de 2015

With the help of Bob and Glenn we officially purchased a beautiful used 2009 CRV from Germain Honda, and couldn't be happier with the experience. Both worked with our needs to find us a price we could handle, and were thorough in their dedication. Very professional. We were treated honestly and fairly, which made our first dealership experience a stress-free one. Before finalizing the deal, Bob recommended we leave 2 shots of tequila on our nightstand in case of any overnight panic -- but we needed no inebriation to recognize the genuine quality of our amazing new vehicle. Who knew buying a car could be so easy?

Christine

28 de jul. de 2015

I just purchased an Audi A5 from Germain Audi. My Sales Consultant, Rod Strozier was the best!! Rod provided customer service that was so above and beyond the average consultant I WANTED to buy from him. He was relentless in his commitment to find the exact car that I wanted and provided constant followup. I would highly recommend Rod and the Germain dealership to anyone.

mlaurin

25 de jul. de 2015

Luis was a great sales person. He made the whole process stress-free and easy. High quality vehicles, good people and stress-free buying atmosphere. You tell them what you want to do and they get it done for you as best they can. I've bought three cars from this dealer (one while still Howard Cooper and two while Germain) and all times were good experiences. If you are looking for a Honda I highly recommend shopping here. Ask for Luis Downey he is a good guy. Cliff Elsavich is also a great finance guy. He showed me what would be good for me on the vehicle, he was super-knowledgeable about the process, and got me out of there quick. I am personally very hard to please when it comes to car shopping (I hate it) and these guys made it enjoyable and they gave me a very fair price. I had shopped a couple of dealers prior to coming to Germain and they all tried to jerk me around and give me as little as possible for my trade. These guys at Germain treated me right.

GirlMeetsTiguan

24 de jul. de 2015

When I made the decision to buy a new car, I wanted to be sure I ended up with the vehicle I wanted and the paperwork that matched. Ryan at Germain was a perfect salesperson for my needs - respectful, knowledgeable, eager, and effective. He empowered me with whatever information I wanted, gave me room to consider all options, was flexible with my schedule, and found ways to align with what I valued most as a consumer. I am BEYOND THRILLED with the service and result.

Jeremiah2911

12 de jul. de 2015

We are so happy with our recent purchase of the 2015 Honda Odyssey. Our family put off a van for as long as possible but we needed the extra space, and this is the perfect family car! We went with the EX-L that has leather seats, the rear entertainment system (a must for the kids-they love it), and tons of cool new features! Since in Michigan, we also got all season car mats and some additional coverage plans for the vehicle itself. Luis and his team at Germain were great, and they awere very accommodating to our family! Theu also have an excellent children's area. Thank you for the great service:)

acuratsxhondacrv

11 de jul. de 2015

My wife and I leased a 2015 CR-V from Germain Honda and had a really good experience. Brian entertained us during the test drive and gave us valuable information. Also, Glenn explained contracts detail and options which we can have very well. Thank you for your helps. If possible, I want to have free Honda goods, because my last name is Ho....

Scott

9 de jul. de 2015

Luis made my car buying experience a pleasure. He communicated everything clearly and the whole deal had no surprises. He was not your typical salesperson. I was very happy.

Beatstix

7 de jul. de 2015

This is a revised review from the one I wrote before. It turns out that, Chris and the management team at Germane Honda are good and compassionate people, who are concerned about their customers. They resolved the issue that I had with the Lincoln MKX that I bought from them. Chris and the management team could have shrugged their shoulders and said oh well but, they contacted me. Chris was very courteous and helpful in resolving the issue. It is VERY refreshing and RARE to come across a dealership with this kind of integrity. Jeff the man who sold me the car is the best!I would highly recommend you purchase your new or used vehicle from Germane Honda.

Gayelynn McKinney

7 de jul. de 2015

This is a revised review from the one I wrote before. It turns out that, Chris and the management team at Germane Honda are good and compassionate people, who are concerned about their customers. They resolved the issue that I had with the Lincoln MKX that I bought from them. Chris and the management team could have shrugged their shoulders and said oh well but, they contacted me. Chris was very courteous and helpful in resolving the issue. It is VERY refreshing and RARE to come across a dealership with this kind of integrity. Jeff the man who sold me the car is the best! I would highly recommend you purchase your new or used vehicle from Germane Honda.

A2pilot

6 de jul. de 2015

Compared multiple brands and visited a few dealerships. Brian was by far the most knowledgable salesperson I've ever dealt with. He knows all the brands, not just Honda, in great detail and helped us with our choice. We are very pleased with our experience!

TheresaTaylor

6 de jul. de 2015

I just bought the new Honda HRV and I am in LOVE!! I have been avoiding the process because I have had so many awful experiences in the past. Not this time! I worked with a wonderful salesman named Jeff Reichel and I cannot recommend him enough. Business manager Clifton Elasivich got me a great interest rate, to boot. Who knew purchasing a new car could be stress free AND FUN? A big bonus - Jeff has been staying in touch with me to make sure that I have been satisfied. I had an all around wonderful experience with this sales team! You can too! Contact Germain Honda of Ann Arbor if you are the market for a new car.

CarlH

30 de jun. de 2015

I worked with Kristin to purchase my new HR-V. She was fantastic to work with and made the experience very enjoyable. The HR-V was in short supply and Kristin was able to find a vehicle that fit what I wanted the same day that I took a test drive. I cut short my plans to test drive and compare several other vehicles and made the buy decision. Glen, a fellow Miata enthusiast, handled the financial transaction and he was a pleasure to work with. Several sales managers stopped by to chat. The entire staff made me feel very welcome. I really appreciate the zero pressure sales approach and the willingness to accommodate pricing and timing of the purchase. I highly recommend Germain and will return for my next auto purchase.

Katie518

25 de jun. de 2015

We just purchased our second car from Germain Honda. I had never thought that buying a car could be an enjoyable experience, but at Germain, surprisingly it has been both times. We worked with Jeff Williams and Clifton Elasivich. They both worked very hard to find us the car that we wanted and that still fit within our budget. We had come in planning to buy a new CR-V LX because it cost less than the EX, though we really liked the features of the EX. Jeff asked us whether we would like to also consider a preowned certified 2015 CR-V EX and described one that had just come in. It was preowned in that it had been used by the dealership as a loaner, but only had 1644 miles on it and was in essentially new condition. We drove it and it was terrific. We purchased this EX for almost the same price that a new LX would have cost. Clifton negotiated with the credit union to get us the lowest possible interest rate and then helped us to determine what would be the most cost effective way for us to purchase it. We felt that both Jeff and Clifton went far above and beyond for us, and we very much appreciate all of their efforts on our behalf. Thanks again, Jeff and Clifton!!

jcmtlm

23 de jun. de 2015

My wife and I leased a CRV from Germain Honda and had a great experience. We visited once just to test drive the HRV and were helped by Dean Schulz. We told him right away that we weren't prepared to buy that day and that we were just looking at options for cars. He respected that, and never once pressured us to buy that day, or tried to convince us that we would need higher trim options, or a more expensive vehicle. He simply guided us through the features on the vehicle and helped us make comparisons to other Honda models and other makes. After deciding on a Honda, we returned and leased our vehicle with the help of Brian Waskiewicz. Brian was very nice and let us take our time during the test drive and as we considered different options. He wasn't pushy or aggressive and gave my wife and I a lot of space to make the decision that was best for us. As we made our decision, Brian did not try to upsell us on the trim level, he just gave us a price comparison, walked through the fees etc. for each and left us to make our decision.We filled out the leasing paperwork with Glenn Gottfried and he was incredibly helpful and candid. He was very clear about each of the documents we signed, what they meant, and how they affected our lease. He gave us very honest appraisal of the additional services available, and helped us compare costs both with and without those options.Overall, the experience was very pleasant. I didn't feel pressured and we think we got a reasonable price on the car we wanted.

jcmtlm

23 de jun. de 2015

My wife and I leased a CRV from Germain Honda and had a great experience. We visited once just to test drive the HRV and were helped by Dean Schulz. We told him right away that we weren't prepared to buy that day and that we were just looking at options for cars. He respected that, and never once pressured us to buy that day, or tried to convince us that we would need higher trim options, or a more expensive vehicle. He simply guided us through the features on the vehicle and helped us make comparisons to other Honda models and other makes. After deciding on a Honda, we returned and leased our vehicle with the help of Brian Waskiewicz. Brian was very nice and let us take our time during the test drive and as we considered different options. He wasn't pushy or aggressive and gave my wife and I a lot of space to make the decision that was best for us. As we made our decision, Brian did not try to upsell us on the trim level, he just gave us a price comparison, walked through the fees etc. for each and left us to make our decision. We filled out the leasing paperwork with Glenn Gottfried and he was incredibly helpful and candid. He was very clear about each of the documents we signed, what they meant, and how they affected our lease. He gave us very honest appraisal of the additional services available, and helped us compare costs both with and without those options. Overall, the experience was very pleasant. I didn't feel pressured and we think we got a reasonable price on the car we wanted.

dwitjes

20 de jun. de 2015

I want to take a minute to thank the following people at Germain Honda of Ann Arbor. First and foremost will go to Glenn Gottfried. He worked frivolously for my wife and myself to get us into an auto loan through Wells Fargo, when many other people just kicked me to the curb. He was also open and honest about everything through the financing process. Thank you Second, our sales agent Jeff Reichel. Jeff has been in the industry for about a year, but he acts and conducts himself as well as has the knowledge base of someone who has been working in the industry for 10+ years. A very friendly person who knows his stuff and will fight to get you the best deal.I want to say to everyone at Germain Honda that you have found a customer for life. I will never work with another dealership again. You all treated me like family as opposed to just a number or client.Thanks,DustinKaitlyn

clcho

19 de jun. de 2015

Leased my first car in America with Honda. As a student from overseas, both my family and I were very nervous about buying (leasing) the first car. Evan did a great job listening to our concerns and addressing them. We were able to easily contact him via text or call. Although there was a glitch in the middle that delayed the car by few days, Evan went out of his way to ensure that I have a car until my leased car was ready (rent car). Great and reasonable customer service. I look forward to working with Honda for the next several years during my lease.

Pleased with my Fit

18 de jun. de 2015

We were very pleased with the customer service provided by Evan Carrier. Wekeep our cars a long time, so it is not often that we visit a dealership to get a new car . This was the most pleasant experience to date. Thanks, Evan.

Happy Honda

11 de jun. de 2015

Great experience with both Bob and Glenn- very knowledgeable and personal attention and refreshingly honest perspective on various options. I am so glad I accidentally stopped in, couldn't be happier with my car or their service. Highly recommended!

skyzhangty

10 de jun. de 2015

The purchase experience with Brian was very pleasant. He is knowledgable about the car and demonstrated all the technical details of the car. Besides he delivered the car to me, which saved me a lot of time. I would highly recommend Brian to my other friends if they want to purchase a honda at Germain Honda of Ann Arbor.

dcmotter

8 de jun. de 2015

Bob understood my needs and restrictions and came up with a Great solution! I would highly recommend Bob Kimberly as The Go To SDalesman at Germain Honda!

gwebster

8 de jun. de 2015

We worked with Jeff on purchasing our certified/used Honda Odyssey. We saw it on cars.com right before we were looking at purchasing another vehicle. They had just got this one in. Jeff worked to get it back from the detail shop for us to look at. We drove from Grand Rapids, MI and purchased it shortly thereafter. Great service! Everyone was a pleasure to work with. Glad we held off and went with Jeff and his team! Love our new vehicle from them! Would definitely recommend Jeff and the dealership.

kearver

7 de jun. de 2015

This place has incredible customer service! I was searching to buy a new car for the first time and the whole team was so patient and thorough with me. They walked me through ALL of the steps and options with buying a new car. Since I've bought my Honda Accord Sport 2014 I've had to bring it in for maintenance work (oil changes). They were very quick and helpful. They are ALL very hardworking and eager to help. Jason is my quick go to when ANYTHING is going on with my car. A light came on that I was unfamiliar with when I was out of state. Jason had me take a photo with my phone and send it to him. He then went to the service center and did not stop asking questions until the problem was answered. I would hands down 200% recommend this car dealership!

J & J

5 de jun. de 2015

My wife and I really enjoyed working with Brian, Joel, and Glenn. They were very professional, flexible, and wanted to be sure that we fully understood the buying process, options, extended warranties, financing, etc.J & J

J & J

5 de jun. de 2015

My wife and I really enjoyed working with Brian, Joel, and Glenn. They were very professional, flexible, and wanted to be sure that we fully understood the buying process, options, extended warranties, financing, etc. J & J

tim&tina

4 de jun. de 2015

We bought a certified pre-owned Honda Fit from Germain last month. Brian was our salesperson. He was friendly, honest, and helpful - very different from previous salespeople we've interacted with. He made us feel comfortable and at home. When we needed time to think things through, he gave us the space that we needed (he didn't pressure us into making a decision). The price that he quoted upfront was fair (comparable to prices we saw on KBB); as a result, we didn't have to bargain back and forth like at other dealerships. Thank you for an excellent experience. We highly recommend Brian and the Germain dealership. We will certainly be back!

Sue

28 de may. de 2015

I had talked with Jeff on the phone, but when I came to the dealership, he was with another customer. He very professionally made a warm handoff to Jake Morgan. Jake was professional and very helpful. He did not pressure us at all. The previous experience with a different dealership was not positive. I was hopeful that this dealership would be better. They by far exceeded my expectations. Jake Morgan did a great job as well as Glenn Gottfried. Mr. Gottfried was very pleasant, knowledgeable and very efficient. He made the transaction timely and painless. Due to this positive experience, my husband and I will be repeat customers. We look forward to having a longtime relationship with this dealership. I could not have asked for more. Both Jake Morgan and Glenn Gottfried are assets to your business. Thank you.

wolverinegirl

24 de may. de 2015

From the moment I walked in and met Jason Brinkman who directed me to Nicole Watkins the internet advisor, I knew I was in a place where I would buy my car. Luis Downey showed me the car I was interested in and let me know it's features. We took a test drive and came back to discuss the options. Once I confirmed I wanted the car, he told me what I needed to get it that day. He also let me know what the dealership could do to facilitate the process. I needed help with a few documents and by the end of the day, I had the car.

Katie518

21 de may. de 2015

We purchased a used Honda Civic for our daughter. Jeff Williams helped us to decide among vehicles based on our daughter's needs and our budget. He was very friendly, warm, and genuinely caring, as was Clifton Elasivich, who helped us to get the best price possible. This is the first vehicle we have bought from Germain Honda, but it certainly will not be our last. We have purchased from several other dealerships in the past, but our experiences have been very different from our experience at Germain. Germain was exceptional in the honesty, integrity, friendliness and concern for customrers demonstrated by the staff. They also were exceptional in vehicle pricing. We didn't have to negotiate with them. They offered the vehicle at a lower price than we could have purchased it for anywhere else. They explained that that is how they work. I never thought that I would say this about buying a vehicle, but buying a car at Germain was actually a pleasant, positive experience. We plan to purchase all of our future cars here. Many thanks to Jeff and to Clifton!!

Katie518

21 de may. de 2015

We purchased a used Honda Civic for our daughter. Jeff Williams helped us to decide among vehicles based on our daughter's needs and our budget. He was very friendly, warm, and genuinely caring, as was Clifton Elasivich, who helped us to get the best price possible. This is the first vehicle we have bought from Germain Honda, but it certainly will not be our last. We have purchased from several other dealerships in the past, but our experiences have been very different from our experience at Germain. Germain was exceptional in the honesty, integrity, friendliness and concern for customers demonstrated by the staff. They also were exceptional in vehicle pricing. We didn't have to negotiate with them at all. They offered the vehicle at a lower price than we could have purchased it for anywhere else. They explained that that is how they work. I never thought that I would say this about buying a vehicle, but buying a car at Germain was actually a very pleasant, positive experience. We plan to purchase all of our future cars here. Many thanks to Jeff and to Clifton!!

Barriees

16 de may. de 2015

If you come to purchase a car here, ask for Jeff! He's super helpful, very open and honest about rates and the buying process. He is warm and not pushy, which is a huge refresher from past dealership experiences! We came in to inquire about a used car on a late Saturday afternoon, and ended up purchasing it. Because of the timing, it was pretty busy and we had to wait a while before we could walk out with our new baby. Jeff was very apologetic and upfront with us, and he even offered to fill our tank due to the "inconvenience". Thank you, Jeff! If we return for another purchase, we will be asking for you!

Happy CR-V Owner

15 de may. de 2015

My wife and I worked with Luis Downey and Glenn Gottfried. Both were friendly and informative but did not do any hard selling, which was greatly appreciated.

Russ

13 de may. de 2015

I recently replaced a 13 year old Odyssey for a new 2015 Odyssey EX-L, Evan Carrier the sales person made my experience truly awesome. Have used their service department for for better than 20 years and have always been satisfied with the repairs.

tmiller

11 de may. de 2015

When I came to Germain, neither my head or my heart was into trying to shop for a new car. I had just broken up my fiance a week prior, and the only reason I was getting a car was because my old one needed repairs that I wasn't willing to pay for (wasn't going to pay for a rebuilt engine and a rebuilt trans in a 2001 Chevy Malibu). I told my brother I was considering the CR-V, and he went right into action, searching online for CR-Vs and sending me pictures of them. Once I finally decided on one, it happened to be at Germain. My brother, who lives in DC, made plans to come to Detroit to help me with the process, take me to the dealership for the test drive, etc. He was the one who connected with Brian Waskiewicz over the phone, and made the appointment for us to come in on Saturday 5/9 for a test drive. Despite the fact that I was feeling pretty low emotionally due to the breakup of my engagement, Brian's personality, conversation, and overall automotive knowledge caused me to forget about my personal issues and enjoy the car buying process. He explained information that was important for me to know, answered all of my questions as well as my brother's questions, and was overall just great to be around. To add to the above, Clifton Elasivich did an excellent job in helping me choose the best products to protect my car purchase, and explained each of the products available in such a way that I feel confident that I made the right decision. I get the feeling that I'll be a Germain customer for life! :-)

tmiller

11 de may. de 2015

When I came to Germain, neither my head or my heart was into trying to shop for a new car. I had just broken up my fiance a week prior, and the only reason I was getting a car was because my old one needed repairs that I wasn't willing to pay for (wasn't going to pay for a rebuilt engine and a rebuilt trans in a 2001 Chevy Malibu). I told my brother I was considering the CR-V, and he went right into action, searching online for CR-Vs and sending me pictures of them. Once I finally decided on one, it happened to be at Germain. My brother, who lives in DC, made plans to come to Detroit to help me with the process, take me to the dealership for the test drive, etc. He was the one who connected with Brian Waskiewicz over the phone, and made the appointment for us to come in on Saturday 5/9 for a test drive. Despite the fact that I was feeling pretty low emotionally due to the breakup of my engagement, Brian's personality, conversation, and overall automotive knowledge caused me to forget about my personal issues and enjoy the car buying process. He explained information that was important for me to know, answered all of my questions as well as my brother's questions, and was overall just great to be around. To add to the above, Clifton Elasivich did an excellent job in helping me choose the best products to protect my car purchase, and explained each of the products available in such a way that I feel confident that I made the right decision. I get the feeling that I'll be a Germain customer for life! :-)

why

10 de may. de 2015

Bob was not pushy and he listened to me; very helpful and pleasant. Bob was not pushy and he listened to me; very helpful and pleasant.

honda CRV

10 de may. de 2015

We have always gone to Howard Cooper/Germain for our 7 Hondas. We have passed them along to family members along the way! Brian, who had only been at Germain for 2 months, was friendly, helpful and knowledgeable. If there was something he didn't know as a new member on staff, he promptly found out the answer! He was always available, giving us his cell phone and email address if we had questions after work hours. It was a very positive experience! We would recommend Brian and Germain to anyone looking for a car!

gsmayes

5 de may. de 2015

Our salesman, Evan Carrier, was an absolute delight to work with. Very knowledgeable and no hassle. We didn't feel pressured to buy, however once we decided to proceed, he made the process extremely efficient. Financing through Germain, with the help of Clifton, was a straightforward and uncomplicated process. We would definitely purchase from Germain Honda in the future.

Gwenda

5 de may. de 2015

Our salesman, Evan Carrier, was an absolute delight to work with. Very knowledgeable and no hassle. We didn't feel pressured to buy, however once we decided to proceed, he made the process extremely efficient. Financing through Germain, with the help of Clifton, was a straightforward and uncomplicated process. We would definitely purchase from Germain Honda in the future.

SpartanTodd

28 de abr. de 2015

Sales staff and financeing staff were very helpful and up front. They did all they could to get us the vehicle we wanted and have it available to take home the same day. This meant them staying past regular business hours to finish things up. Highly recommend this dealer for service and availability of vehicles.

karelb

28 de abr. de 2015

Fabulous experience working with the Germain Honda Crew! Every single member I talked to from the sales staff, office staff, detailing staff and of course management staff were knowledgeable and professional. I will be back when my lease is up and need to buy again!

Becky M

23 de abr. de 2015

Evan Carrier was great - he answered all of my questions and got me into the perfect Odyssey. I highly recommend this dealership! Clifton Elasivich was very helpful and honest about all of the options outside of the car purchase. I really enjoyed working with both of these gentlemen and have already passed their name on to friends and family who will be looking for cars in the next year.

AnnieW

20 de abr. de 2015

The staff here is wonderful! I had specific criteria I needed to be met and they made it happen. They really care about the customer. Dean Schultz is very knowledgeable on the product and can answer any questions you have. Jason Brinkman is a great manager who is very personable and respectful. Clifton Elasivich was so helpful to me and really went the extra mile. Overall, I highly rate this dealership and my experience.

spatterson1

15 de abr. de 2015

Had a great experience with Evan Carrier. He is very good at what he does, he's natural and not at all pushy or phony in the way that some salespeople can be. Our transaction was passed along seamlessly throughout the day from sales, appraising our trade-in, financing, service/installation of accessories and back to Evan to hand me the keys - there were no hold-ups, no problems and no unmet promises. Seems like a great team, keep up the good work. Thank you, Evan!

rob

12 de abr. de 2015

We purchased a pre-owned Honda from Germain and found everyone from start to finish to be professional, courteous and helpful. I would certainly recommend Germain highly!

gmcarpe

11 de abr. de 2015

Jeff Williams was very easy and straight forward to do business with. He worked with me on the price of my car and was very helpful in explaining the process of purchasing a car to a first time buyer.

DLo

7 de abr. de 2015

All of the staff was very friendly and helped in any way they could, without being overbearing or attempting to pressure me into a purchase or financing add-on.

dlo

6 de abr. de 2015

All of the staff was very friendly and helped in any way they could, without being overbearing or attempting to pressure me into a purchase or financing add-on.

amh082

6 de abr. de 2015

I just bought my first car (certified pre-owned Honda Accord) from Germain Honda. The process was extremely easy and pleasant. Robb was very professional and easy going. Clifton helped to secure my loan with a great rate and was very up front about my options. I would recommend these guys to anyone in need of a car!

keriskiba

6 de abr. de 2015

Our purchase experience was great. Everyone worked hard to make everything go as quickly as possible. With a two year old and a three month old along for the ride, we appreciated the kids' room and the speed that our deal was completed with.

NuSubaru

3 de abr. de 2015

Overall, my husband and I were very pleased with the friendly and knowledgeable service from Bob. Well worth the drive! We would definitely recommend this dealership to others!

Dr. DAC

3 de abr. de 2015

We recently purchased a new Honda Accord Hybrid from Germain, and were pleasantly surprised by the process. Everyone we dealt with was very friendly and responsive, but we got really exceptional service from one of the managers, Jason Brinkman. He went out of his way to help and accommodate us, and really made us feel like we mattered. Negotiations were surprisingly painless, and we quickly arrived at a price that seemed fair. This is the first time I have made a car purchase without feeling like I had gotten screwed. We've only had our car a couple of days now, but we're delighted with it, and I'm glad we had this dealership so close to home.

DailyDriver99

2 de abr. de 2015

I recently leased a new Accord from Germain Honda of Ann Arbor and was very pleased with the overall experience I had. Jonathan was my sales associate and was one of the best salesmen I have had the pleasure of working with at any car dealer. He was very patient and listened to your needs but also had just the right vehicle in mind. When I was hesitant he was able to answer any questions and doubts I had and I am more than satisfied with my purchase. The sale was no pressure and even though the dealer would like you to close on the spot if you were not ready it was never a problem. The dealer was more than generous when it came to down payment and including everything in the price. All taxes, extras, fees, and even the first month payment was rolled into the down payment which was a great help and no hidden fees at the end.Clifton was the finance side and this is where two stars gets taken away for price. The vehicle price and monthly payment was fine however Honda stopped their allotment of three incidents worth 500 dollars each when turning a lease back in. You now have to purchase this protection yourself on the spot either take it or leave it and pay for any dings, bumps, scrape, scratches, chips, etc when you turn the car in. The package was around $600-900 dollars up front which is a little ridiculous. We were led to believe that the down payment would be it at close, it turns out Honda wants to sell you three packages (two car warranty/repair related and one fraud/identity theft protection) which can cost up to an extra $2,000. I had to pay $500 more in a down payment that I was not expecting to pay. This deals more with Honda Corp than the dealer but it is something to consider and may lead to looking elsewhere with my next car. Besides those minor gripes Germain Honda is a great dealer in the area and the very friendly staff and having them treat you like a person instead of a sale is great and refreshing. Overall a great experience and I would recommend them to anyone looking for a Honda or just a better sale experience.

candjP

27 de mar. de 2015

We had such a great experience! Luis Downey, Joel Rosentreter and also Glen Gottfried were fabulous! We were referred to Germain from a sibling. He loved our new Honda so much he now has another new Accord ordered. This is a tribute to Germain's professionalism to detail in and out of the car with exceptional customer service . My husband and I live in Plymouth and my brother lives in Brighton. We choose Germain over Victory Honda in Plymouth and Brighton Honda because of the outstanding service to its customers which we could not get at either Victory or Brighton Honda. Thank you again for making this such an enjoyable experience. We will be submitting a wonderful review to people in Honda in California. We also will be sharing our experience with friends.

Colette

23 de mar. de 2015

Today I signed a lease for a Honda Civic Ex with Luis Downey (sales person) and Clifton Elasivich (Business Manager). Not only were they both extremely professional and knowledgeable, but they were also very kind, honest and trustworthy! Their honesty, openness and friendliness made me wish that I had come to Germain Honda a lot sooner. Other car dealerships could learn a lot from them, and Mr. Farkas is very fortunate to have them on his staff. As long as they are there, I will always come back! I will recommend them to everyone I know, as well.Signed, A Very Happy Customer

avnvgk

23 de mar. de 2015

Bought my first car with them... Very Good Experience.. Evan carrier did a very good job, so did Glenn Gottfried. Very easy paperwork. No hassles, good test drive experience.Keep up the good work

Rg

22 de mar. de 2015

Today, I bought Honda Odyssey from this dealership and I was amazed with their customer service from negotiating price till going out the door with brand new Odyssey. Their works are too the point. Excellent job Jeff Reichel, Joe Sales Manager and finance guy. I highly recommend this dealership. P.S: I usually don't write review but great experience with this team made me do so. Excellent work guys keep it up.

Rg

21 de mar. de 2015

Today, I bought Honda Odyssey from this dealership and I was amazed with their customer service from negotiating price till going out the door with brand new Odyssey. Their works are too the point. Excellent job Jeff Reichel, Joe Sales Manager and finance guy. I highly recommend this dealership. P.S: I usually don't write review but great experience with this team made me do so. Excellent work guys keep it up.

cnaheedy

16 de mar. de 2015

As a car-buyer for the first time in over a decade, the process was intimidating to start. Germain Honda and their team made it as simple as possible, going above and beyond to help me with any questions I had, including assistance navigating insurance options. Bob Kimberly was extremely helpful as our salesperson in trying out cars and selecting one we liked. Rob Parm helped out when I had a question on Bob's day off. Lastly, Glenn Gottfried was fantastic in helping us finish the deal with a warranty we were comfortable with.Thanks everyone!

mcrigger

14 de mar. de 2015

Evan is the most amazing and comfortable salesperson we've ever been with. His energy and care was right on par for us. I will recommend him to everyone I know.

Ken

12 de mar. de 2015

Don, Zach and Kashaka were all really nice and helpful. Everyone went out of their way to answer all my questions and help me afford my new car. It was a very low-pressure and enjoyable experience. The only thing was I was unable to negotiate any pricing aspect of the car I purchased. Granted, they "priced the car to sell" but I thought I would have had at least a few negotiation opportunities. Otherwise the whole experience was explained well and straightforward.

guelime

11 de mar. de 2015

This was my first time buying a car. I really had little to no idea what I was doing. Evan and Clifton were great in explaining every little step to me, as well as explaining the reasoning behind why certain things were so. They could have easily taken advantage of me, and I feel like I truly got a great car at a great price with very little hassle! I highly recommend this dealership, as well as commend the employees I had the pleasure of working with on a job well done.

SA

11 de mar. de 2015

I was really pleased with the treatment at Germain. Jeff Williams did a great job on the sale and Glenn was excellent to work with on the finance side. I appreciate the transparency with which the dealer posted the Kelley Blue Book information and the fact that my trade in was honored at the correct value. There was no need to haggle because the pricing was fair and clear.

Ada

9 de mar. de 2015

My overall car shopping experience with Germain is great. Their sales team is very professional in both both ways: (1) knowledge about the cars and answered all the questions we had about the car. (2) pricing options to fit within your budget. The entire leasing process went very smoonthly and we did not have to go back another day. Our sales Mr. Jake Morgan is very patient friendly and detail-oriented. He is very willing to help customers. Also, two sales managers who helped us Joel and Jason are very nice people, and they offered great help. The business manager explained everything on the lease in great details. They do care about customers. Very satisfied with my choice to go with Germain Ann Arbor and will recommend friends and family to this dealership.

Barbara

8 de mar. de 2015

Was a wonderful pain free experience Everyone was super helpful!! Jonathan did an amazing job helping me through the process and finding the perfect car for me

mm

4 de mar. de 2015

Overall I had a great experience at Germain. Luis was great, being month end and a busy day I don't think he pressured me in making a decision. Both Luis and Jason gave us enough time to think about the price and let us shop around. The finance manager walked me through the lease and explained the terms in detail and didn't pressure us in buying any optional packages.

Irenem82

4 de mar. de 2015

Wonderful staf, wonderful customer service. They were patient with my kids, even with my two oldest trying to catch my two year old. They made everything so easy, fast and smooth. Luis Downey showed he truly cared about my happiness. He even checked on me several times after the purchase to make sure I was still satisfied. Awesome staff and service!!

Murali

4 de mar. de 2015

Overall I had a great experience at Germain. Luis was great, being month end and a busy day I don't think he pressured me in making a decision. Both Luis and Jason gave us enough time to think about the price and let us shop around. The finance manager walked me through the lease and explained the terms in detail and didn't pressure us in buying any optional packages.

robl552002

25 de feb. de 2015

I had a great experience at Germain Honda. This is the second used car I have purchased from this dealership. This is a non pushy strait forward sales team. I worked with Rob and Jason. I was able to trade in two cars and take one home within a matter of hours. They even gave me a ride back to my house to pick up my second car.I would recommend this dealership to anyone looking for a quality used car with a non pushy strait forward sales staff.

Amy

24 de feb. de 2015

I was very pleased with Germain Honda, specifically my used car salesman Bob Kimberly and finance manager Glenn. We visited 5 dealerships looking for the perfect used car, and ultimately came back to Germain because of Bob. We found him to be very honest, informative and very on top of everything. I would highly recommend this dealer and specifically Bob.

airmareo

24 de feb. de 2015

My experience with Germain Honda was second to none. All the staff were extremely friendly, helpful, and my salesman (Luis Downey) took a genuine interest in my experience as a first-time car buyer. It was a long and tedious process for me but the staff and management showed a lot of patience with me and were nothing but helpful. My next car purchase will definitely be from this dealership. Big shout-out to Luis Downey for being so helpful in every step of the process and finding a perfect solution to my situation.

Airmareo

24 de feb. de 2015

My experience with Germain Honda was second to none. All the staff were extremely friendly, helpful, and my salesman (Luis Downey) took a genuine interest in my experience as a first-time car buyer. It was a long and tedious process for me but the staff and management showed a lot of patience with me and were nothing but helpful. My next car purchase will definitely be from this dealership. Big shout-out to Luis Downey for being so helpful in every step of the process and finding a perfect solution to my situation.

Kelly

16 de feb. de 2015

Our car buying experience of an A8 at Audi of Ann Arbor and Rod Strozier was great. Rod made everything go smoothly and was very mindful of our schedule. Rod is very knowledgeable about the vehicle and all of the the available options. At delivery, he made it quick and easy. We highly recommend Rog Strozier and Audi of Ann Arbor.

dan

10 de feb. de 2015

You should go to great lengths to retain the staff I had the pleasure of working with on this purchase. Years ago, a new car purchase was a competitive and painful experience of haggling for an unknown best possible price. Information today is easily available; Jason and Evan are comfortable working in this environment, and communicate this comfort level to the customer. They are fully informed about every vehicle I could be interested in, professional, and prepared. They, as well as your finance manager, expedited every phase of the purchase, so I have nothing but the best to say, and thank them for their help. My only regret is that I didn't buy a more expensive car, so that it would make their time more valuable. Maybe next time- my wife does like an Audi.

Fternes

9 de feb. de 2015

Still hurting from a car accident, I walked in to Germain Honda and was treated with friendly professionalism. Evan Carrier and the team there found me the car I wanted, got it in and handled any complications I had with ease. Made the whole experience pleasant. The car, a Civic, is performing flawlessly, no surprise to a 3 time Civic owner.

LFA

6 de feb. de 2015

It was a pleasure working with an experienced sales rep (Jeff Williams) who takes a low-pressure approach to the business. After my initial phone call inquiring about a vehicle, my car was warmed and waiting when I arrived for the test drive. Jeff was knowledgeable about the vehicle as well as financing options. The negotiation process was without pomp and circumstance. We agreed on a fair price in addition to a bit of service (for which, by the way, he provided me with a loaner car for two days while they handled the agreed-upon service). In the end, I'm satisfied and intend to return when it's time to replace our second car. Thanks much!

Michaela Hay

4 de feb. de 2015

Marty to the rescue! Our entire service experience with Germain Volkswagen of Ann Arbour was exceptional because of Marty and his attention to detail. From the onset Marty greeted me over the phone and quickly alleviated my concerns and the frustration of our predicament. He maintained clear communication throughout the process, keeping us informed along the way. The integrity shown by Marty was reassuring to us that we were in good hands. He even followed up with us by phone to ensure we had made it home to Canada safely. I cannot express how Marty turned what could have been an absolute nightmare intona hassle free experience. I only wish we lived in Ann Arbour, we would definitely return to Germain Volkswagen of Ann Arbour. Thanks again!

Jan G.

1 de feb. de 2015

I've been a customer of this dealership for the past 15 years and have nothing but the best things to say about the service they provide. After you buy your car, most of your interaction comes from the service department. I've worked with Phil Kaiser as my service technician for at least 10 years, and I have the utmost respect for him. He is knowledgeable, attentive, courteous and professional. There is another VW dealership that is closer to my home, but I wouldn't think of going anywhere else for service. Phil takes the time to explain everything thoroughly, honestly, and in a way that is easy to understand - Phil and Germain are the best! As an additional note, the improvements made to the service area and waiting room are amazing. It is by far the most beautiful and comfortable waiting area I've ever encountered in any auto service center.

Gigi

31 de ene. de 2015

It was fun, stress free experience with Luis Downey. He explained the car features thoroughly and he took great care of us. We recently bought a Honda Odyssey from Germaine.

John

31 de ene. de 2015

I bought a used Saturn at the dealership and it was a very smooth process. Jim was helpful and the car has been great so far. I like the attention to the updated maintenance and the car detailing that was done. A lot of places don't bother doing that.

WBC

28 de ene. de 2015

We stopped in with the mission to find a suitable vehicle to replace a highly reliable but aging SUV we used for field sales work. We had visited a number of dealers representing several makes of vehicles and Germain Honda was the last one of the day. We explained our needs and sales consultant Evan Carrier suggested the Honda Pilot. We had not really thought of that model, but the test ride was an eye opener. We are not ones to haggle and asked for their best out-the-door cash price. They met out expectations and we concluded the deal that afternoon. Germain understood our needs and how we wanted to conduct business. This is a first class and professional shop.WBC

Brad

28 de ene. de 2015

We purchased our first Honda, a 2015 Odyssey from Luis. I typically dread going into a dealership when I don't already have a contact there. I have to say we were pleasantly surprised. Luis took the time to see what it was we were looking for and found the perfect model for us. He was great with our kids too.

cmh

27 de ene. de 2015

I recently purchased a CR-V at Germain Honda. Luis Downey is an exceptional person to work with. He is very knowledgeable, helpful and friendly. It's obvious that providing excellent customer service is a priority. Jason and Glenn worked with us on our financing and made the experience a smooth and easy one. This is an overall great dealership with exceptional employees...thanks so much, Luis and Germain!

Mike

20 de ene. de 2015

We recently purchased an Odyssey at Germain Honda. Our total experience was friendly and relaxed yet very professional. Luis Downey made the process easy and straight forward. We had a top notch experience from start to finish. Thank you Luis, Glenn and Jason for making this an easy choice.

plmjack

20 de ene. de 2015

We recently bought a CR-V at Germain Honda and were really happy with the entire experience. Jeff was very helpful and accommodating. We really appreciated all of his assistance.

A Brown

20 de ene. de 2015

Wow, so I haven't bought a new car in a few years, and I've never purchased a VW (or any foreign car!) so imagine my surprise and delight about my encounter with Germain Volkswagen of Ann Arbor. From my initial email research that connected me with Don Vollman, who was beyond helpful, replying to my e-query literally within minutes, and getting me in to see the car exactly when I needed to (not when he could fit it in) to Zach Coon, who teamed up with Don to provide, well probably the best car buying service I've ever experienced. No hard sell, fair price, good and fair trade in for my (dead!) car. The finance manager was super too, Kashaka, informative and patient and knowledgeable (but speedy! they got my paperwork in and approved within a couple hours). And the car? 2015 Car of the Year VW Golf, an exceptional little vehicle, I LOVE it!

Kielprice

17 de ene. de 2015

Had a great experience while looking for a used car. Jeff Williams was extremely knowledgeable and helpful. Cliff also did an excellent job finishing the transaction. I would definitely recommend this dealership to anyone looking to purchase a vehicle.

bigroar

16 de ene. de 2015

Heather Defoe was great and energetic it was like talking with a friend, when she was helping me. Thanks for all of the help and friendly service.

Manpreet

12 de ene. de 2015

Being a new driver, I chose Germain Honda, as all my friends recommended them to me. The staff was very helpful. They go out of your way to make your purchase as smooth as possible. I would especially like to thank Kristal, who went out of her way to pick me up (since I had no transport), Robert Kimberly, for giving me honest advice and guiding me throughout the whole process and Cliffton, for making the paperwork so easy.Great job guys and thank you so much for everything.

saksam

11 de ene. de 2015

Luis Downey was the best salesman that we have ever dealt with. He very professional & has great knowledge of their product. We would recommend Luis & the dealership to anyone. It was well worth the trip from Lansing.

tonypdx

10 de ene. de 2015

I just bought a new Honda CRV for my daughter over the Internet, working with Dean Schultz at Germain Honda. It's never easy doing a remote purchase, especially of a big ticket item like a car, but Dean made it easy, always going the extra mile to meet my needs. Very impressed with Dean's professionalism... Thanks, Dean and Germain Honda!

CR-V

10 de ene. de 2015

I bought a Honda CR-V EX. Excellent price, excellent car, and excellent service.

Charlie Knighten

9 de ene. de 2015

"Great deal"I contacted other dealerships and got the best price of the Honda Odyssey EXL at your dealership. Luis Downey was friendly, and very knowledgeable of the vehicle. All Questions were answered in an efficient manner, helping me to make the decision to purchase the Honda Odyssey. Also, all of the other individuals we came in contact with were friendly and helpful.

Charlie Knighten

9 de ene. de 2015

"Great deal" I contacted other dealerships and got the best price of the Honda Odyssey EXL at your dealership. Luis Downey was friendly, and very knowledgeable of the vehicle. All Questions were answered in an efficient manner, helping me to make the decision to purchase the Honda Odyssey. Also, all of the other individuals we came in contact with were friendly and helpful.

erinchelsea

5 de ene. de 2015

I originally came to Germain Honda looking for a used vehicle. I looked at multiple vehicles and visited the dealership many times within a few weeks and ultimately decided on a new vehicle (2015 Honda Fit). Each time I visited the dealership I had a great experience. I appreciated the friendly and relaxed environment and was impressed with Luis Downey and the other staff that I worked with. Everyone was very personable, helpful, and provided excellent information and advice throughout the process.

IL

5 de ene. de 2015

After not having much luck at another dealership,I was able to contact Germain Honda of Ann Arbor and met with Luis Downey and they had a great selections of cars including the color I wanted with many options.Luis was over the top friendly,professional and helpful.It was an excellent car buying experience.I highly recommend this dealership to anyone and definitely look for Luis.I am very happy with my new 2015 Honda CRV-EX purchase.

Arctic

4 de ene. de 2015

After not having much luck at another dealership,I was able to contact Germain Honda of Ann Arbor and met with Luis Downey and they had a great selections of cars including the color I wanted with many options.Luis was over the top friendly,professional and helpful.It was an excellent car buying experience.I highly recommend this dealership to anyone and definitely look for Luis.I am very happy with my new 2015 Honda CRV-EX purchase.

KLS

3 de ene. de 2015

Customer service was exceptional - Bob Kimberly and Clifton Elasivich were memorably patient, friendly and personable, knowledgeable, prompt, respectful and kind. Both had superb communication skills and a sense of humor, and offered valuable advice. I had planned on purchasing a used car, and left with a brand new - and very beautiful - Honda Civic EX.

Kanneganti

1 de ene. de 2015

Jonathan McClair was very nice and helpful as well as the rest of the staff. I am very happy with my new 2015 Honda CRV.

CGC

30 de dic. de 2014

First I have to admit I am a Honda fan. This is my 4th Honda car and there is a reason for it. I was a little bit concerned because the dealership changed management since my last purchase, but new management has been able to pull it off and keep the excellent service. Before buying my Accord EX-L today, I thought in switching brands for a change and seriously considered the Toyota Avalon and the Acura TLX (not much of a brand change here, I know) and tested those two cars first as in paper they were superior to the Accord. Well, after testing the Accord today I realize how much Honda and I are in synchrony about what is important in design. This combined with the excellent service I received from the salesperson (Luis Downey) and the right price made my decision rather easy and faster than expected (I was not planning to buy my car today). So, in summary, great experience. I truly think Honda is great company and want to thank Luis who in the midst of a very crowded day he found the time to provide excellent service and keep up the stamina and good humor. I should also mention Clif, who managed the paperwork and as usual (he sold me my previous Pilot) did a superb job.

RFit

25 de dic. de 2014

Found a great car online at Germain, a Honda Fit with low miles. Saw Evan Carrier's reviews and decide to work with him. My wife visited the dealership on her lunch hour and unfortunately Evan was not there that day. However, Dean Schultz was able to answer her questions and set up a test drive. Dean also made sure that Evan was aware of our interest in the Fit. We scheduled an appointment with Evan for Saturday. Evan was prompt, friendly and easy to talk to. I got to test drive the car, we decide we liked it and moved forward with the purchase. The purchase process was easy and painless and we were able to purchase the Fit at the price we wanted. Glen Gottfried went over all the purchasing details in a very orderly procedure, explaining everything in a clear and easy to understand manner.Glen, too, was very easy to talk with. All three, Dean, Evan and Glen were a delight to work with. We could not have asked for a more easy and pleasant buying experience. This is how all car purchases should be.

RFit

25 de dic. de 2014

Found a great car online at Germain, a Honda Fit with low miles. Saw Evan Carrier's reviews and decide to work with him. My wife visited the dealership on her lunch hour and unfortunately Evan was not there that day. However, Dean Schultz was able to answer her questions and set up a test drive. Dean also made sure that Evan was aware of our interest in the Fit. We scheduled an appointment with Evan for Saturday. Evan was prompt, friendly and easy to talk to. I got to test drive the car, we decide we liked it and moved forward with the purchase. The purchase process was easy and painless and we were able to purchase the Fit at the price we wanted. Glen Gottfried went over all the purchasing details in a very orderly procedure, explaining everything in a clear and easy to understand manner.Glen, too, was very easy to talk with. All three, Dean, Evan and Glen were a delight to work with. We could not have asked for a more easy and pleasant buying experience. This is how all car purchases should be.

Harold

22 de dic. de 2014

I was searching online for a Honda Pilot SE and found that they have the lowest price in the market. I emailed them to send me a quote and Kristal Smith promptly send it to me. Since it took us some time to decide that the Honda Pilot SE is what we want it was no longer available when I went there. Jonathan McClair helped me try to find one that is available... but my wife and I changed our mind and decided to get the EX-L. Jonathan was able to find us what we want the following day and we're really happy that we're able to get the car before another customer had the chance to buy it.

ajbeck85

22 de dic. de 2014

Could not have been happier with the experience of purchasing my new Honda Accord from Germain Honda of Ann Arbor. Having come to the dealership on a clearly busy Saturday afternoon during a holiday sales event, I was immediately greeted by the person I eventually purchased the vehicle from. From start to finish the dealership provided excellent information, service, and advice. Not to mention the final sales price exceeded many previous offers from other dealers.

acook

19 de dic. de 2014

I purchased a used Fiat 500 from Germain Honda, which was priced very competitively! Jeff Williams was extremely helpful and very low-pressure, and his great demeanor contributed to the sales experience and gave me a great overall impression of the dealership. Glenn Gottfried was equally knowledgeable and helpful, explaining the paperwork, warranties, etc. thoroughly and extensively. Overall, I would not hesitate to recommend Germain Honda to anyone looking for a new or used vehicle; the level of ease and professionalism displayed by their staff far exceeded that which I have experienced at other dealerships.

acook

18 de dic. de 2014

I purchased a used Fiat 500 from Germain Honda, which was priced very competitively! Jeff Williams was extremely helpful and very low-pressure, and his great demeanor contributed to the sales experience and gave me a great overall impression of the dealership. Glenn Gottfried was equally knowledgeable and helpful, explaining the paperwork, warranties, etc. thoroughly and extensively. Overall, I would not hesitate to recommend Germain Honda to anyone looking for a new or used vehicle; the level of ease and professionalism displayed by their staff far exceeded that which I have experienced at other dealerships.

Lori

16 de dic. de 2014

First new car since 2005 - we went in late Saturday afternoon, and both Luis and Glenn were wonderful to work with. Both stayed over 1 1/2 hours past closing time to make sure our needs were met and satisfied in the purchase of a new 2015 Honda C-RV.

moonlivin

16 de dic. de 2014

Luis was very easy to work with and created a stress free environment for the purchase. Glenn made the financing process very simple and we felt he was very upfront and honest. The pricing approach seemed fair and we were very pleased with the willingness to match the price. Liked this approach.

Lori Kosek

15 de dic. de 2014

First new car since 2005 - we went in late Saturday afternoon, and both Luis and Glenn were wonderfully to work with. Both stayed over 1 1/2 hours past closing time to make sure our needs were met and satisfied in the purchase of a new 2015 Honda C-RV.

RBiederman

13 de dic. de 2014

This sales team, Bob Kimberly in particular, is terrific. Bob is patient, knowledgable, and very accommodating. He clearly knows and loves the Honda products, and is able to explain, describe and show the many features to the customer. It is extremely pleasant to deal with such a personable and fun salesman.

julieswhimsies

11 de dic. de 2014

After researching hybrid and electric cars at other dealers, I decided to look at a Honda Civic Hybrid. The price was fair, and Imloved the car! Despite coming in to the dealership on a very busy day (Black Friday), I was very impressed with the time and attention that was given me. I never felt neglected, or rushed. This was THE best experience I have ever had in purchasing a new car. Kristal Smith, our sales representative was particularly attentive. She went out of her way to see that my experience was a great one. The staff stayed open for us after closing to make sure, my needs were met. All of my questions and concerns were met, and then some! Kristal stayed overtime to sit with me in my new Honda on a cold snowy evening, to make sure I understood what I needed to know about my new Civic Hybrid. I can't say enough great things about the managers, Kristal, and the entire staff. The dealership, and Kristal herself, even sent a donation to Gleaners Community Food Bank...a charity to which I am very committed! These are good people! And I LOVE my new car. I highly recommend this dealership! Buy a Honda, and buy it at Germaine Honda in Ann Arbor. They are the absolute best!

drteri

9 de dic. de 2014

I typically dread shopping and visiting car dealerships, but this was a surprisingly pleasant experience. Very friendly environment. No pressure for anything, just helpful listening and suggestions that were spot on. Robert Kimberly was our salesperson, and he was extremely helpful and patient, even when I asked some of the same questions more than once and took up a lot of his time. It was a purchase I could feel very good about.

Lowly

8 de dic. de 2014

It was a great car buying experience. They gave me a fair price on a used car and offered me about $1000 more on my old care than I expected. For comparison, I got a higher price on the same car at another Honda dealership (a car with more miles than the one I got) and about a grand less on my trade-in. It's nice to find a place that leads with their best price.

a great fit for me

6 de dic. de 2014

I was referred to Germaine Honda by a co-worker who recommended this dealership highly. I thought everyone was really wonderful especially Jake Morgan who sold me the car. He personalized my experience by delivering my car to my home as well as picking me up personally for the financing. There was also no pressure to buy the car and he provided all the information I needed to choose which car was right car for me. Everyone else at the dealership was very kind and welcoming as well. It is not always easy for a woman to walk into a dealership and buy a car, but they went out of their way to help me. Based on my experience here, when I am ready to buy my next car, this will be the only place I will go.

April

6 de dic. de 2014

The Sales & Finance staff were very friendly to work with. Jeff met expectations by checking on questions I had & getting back with me promptly. I was very at ease & did not feel any "sales-ee push" to make that vehicle fit me. I appreciated the relaxed atmosphere.

a goodfit4me

6 de dic. de 2014

I was referred to Germaine Honda by a co-worker who recommended this dealership highly.I thought everyone was really wonderful especially Jake Morgan who sold me the car. He personalized my experience by delivering my car to my home as well as picking me up personally for the financing. There was also no pressure to buy the car and he provided all the information I needed to choose which car was right car for me. Everyone else at the dealership was very kind and welcoming as well. It is not always easy for a woman to walk into a dealership and buy a car, but they went out of their way to help me. Based on my experience here, when I am ready to buy my next car, this will be the only place I will go.

april.macomber

5 de dic. de 2014

The Sales & Finance staff were very friendly to work with. Jeff met expectations by checking on questions I had & getting back with me promptly. I was very at ease & did not feel any "sales-ee push" to make that vehicle fit me. I appreciated the relaxed atmosphere.

Yasmin123

5 de dic. de 2014

Thank you everyone at Germain honda for helping us get out first car.. Everybody there was super friendly helpful and tried to help us out with every single last minute details n wishes we wanted.. We would love to come back and shop with u guys again

Ozzy

3 de dic. de 2014

Since as far as I can remember I have HATED dealing with car salesmen and I am sure 99.9999% of folks in this country can relate to this feeling. And this is simply because car salesmen don't know how to behave in a refined, non-pushy manner. They are so aggressive in trying to make their number and sell that car to you that they come across as shady, sleazy and just down right obnoxious in how they try to trick you into answering certain questions and giving out information through which they back calculate crap and make it an overall feeling for you that feels more akin to having a heart burn, bad stomach and heart stroke all at the same time. But my experience and Germain, primarily because of a gentleman named Evan Carrier, COMPLETELY and absolutely turned around this notion that a car buying experience has to feel like a nightmare. Evan was all about listening to me and my needs. Not ONCE did he come across as pushy or as someone trying to squeeze information out of me or acting in a way that made me or my wife uncomfortable. Throughout the process he was so friendly that I could not believe I was actually buying a car. He showed me the right car and also provided friendly advice as to what would be a good option for me but again not once did he push me toward one thing and let me decide what was right for us. In the end all I want to convey is that if you want to alter your perception about car dealerships and especially car salesmen (if you come from a very negative frame of mind like myself), do yourself a favor and get your next car from Germain. And be sure to ask for Evan Carrier. This guy is absolutely wonderful to work with and was so courteous, polite and friendly that he made this car buying experience an absolutely wonderful experience for me and my family. Also, needless to say he worked out a great deal for me that pushed me toward buying the car of my dreams and feeling great about it.

salisbun07

3 de dic. de 2014

What a wonderful car buying experience! Evan and Cliff worked very hard for me. I was in a very bad situation with my 2008 Saturn Vue and i was able to get out of that junker and into a brand new 2014 Civic!!! I never felt pressured to buy and cliff was great explaining the details of the financing. As a woman I hate car shopping alone so i brought a male friend. In the past the salesman has ignored me and spoke only to the male. I immediately noticed that evan and cliff always spoke to me first, that made me feel so much more comfortable during the whole process. Because we had such a great experience, My friend that was with me is going back to purchase a car from evan! I will never go to another dealer again!

Josh Sartwell

3 de dic. de 2014

I recently purchased a used Honda CRV from Jeff Williams of Germain Honda Ann Arbor. I had a wonderful experience. Jeff was friendly, helpful and honest. He really helped make my car buying experience easy and I felt confident I was making the right decision. I can't say it enough, if you need a Honda go see Jeff.

appleseed1

3 de dic. de 2014

Heather made my first car buying experience wonderful. i would recommend heather for your next car buying experience. if you have any questions about any car heather is your lady with the answers.

Steve

2 de dic. de 2014

We were looking for an AWD car for the upcoming winter. Visited Germain on Sunday and found some really nice cars. I don't find car buying to be a pleasant experience, however we returned on Monday and worked with Heather to find the perfect car. The whole experience was nice and I would buy from them again.

don.thiede

2 de dic. de 2014

My wife and I drove 1 1/2 hours to lease our second Honda Civic from Germain Honda. Evan is amazing to work with and he went out of his way to make the deal easy and practical for our family. We will return in the future even though we pass numerous other Honda dealers on our way to Ann Arbor.

Ozzy737

2 de dic. de 2014

Since as far as I can remember I have HATED dealing with car salesmen and I am sure 99.9999% of folks in this country can relate to this feeling. And this is simply because car salesmen don't know how to behave in a refined, non-pushy manner. They are so aggressive in trying to make their number and sell that car to you that they come across as shady, sleazy and just down right obnoxious in how they try to trick you into answering certain questions and giving out information through which they back calculate crap and make it an overall feeling for you that feels more akin to having a heart burn, bad stomach and heart stroke all at the same time.But my experience and Germain, primarily because of a gentleman named Evan Carrier, COMPLETELY and absolutely turned around this notion that a car buying experience has to feel like a nightmare. Evan was all about listening to me and my needs. Not ONCE did he come across as pushy or as someone trying to squeeze information out of me or acting in a way that made me or my wife uncomfortable. Throughout the process he was so friendly that I could not believe I was actually buying a car. He showed me the right car and also provided friendly advice as to what would be a good option for me but again not once did he push me toward one thing and let me decide what was right for us. In the end all I want to convey is that if you want to alter your perception about car dealerships and especially car salesmen (if you come from a very negative frame of mind like myself), do yourself a favor and get your next car from Germain. And be sure to ask for Evan Carrier. This guy is absolutely wonderful to work with and was so courteous, polite and friendly that he made this car buying experience an absolutely wonderful experience for me and my family. Also, needless to say he worked out a great deal for me that pushed me toward buying the car of my dreams and feeling great about it.

erin.walter.75

1 de dic. de 2014

Heather was wonderful. She answered all our questions, made sure I could get the car by coming back on my day off. I would highly recommend Heather.

lennycheung

30 de nov. de 2014

I bought a second hand Honda Civic with Heather, she was friendly and professional and made sure that everything was in order. The car was close to the time that it would be put up for auction so that the price was non-negotiable, but it was a reasonable price that was below online estimates from the KBB or NADA. Heather helped me sort out everything with the purchase and made sure that the car was in good working condition before completion, and I would recommend others to go to the Honda Germain dealership as well as Heather for their car purchase.

Bryansch

26 de nov. de 2014

Best dealership I have ever worked with. They were helpful, understood my needs and helped me get the best deal on a great car. I will definitely be back to service my awesome pilot!

Happy Honda Girl

24 de nov. de 2014

As a Nervous Nellie car buyer, I dreaded embarking on the vehicle replacement journey. To my delight, I found an exceptional, informed and kind representative in Germain Hondas Robb Parm. Robb did so much more than simply sell me the used Honda Fit I was looking for; he facilitated a seamless transaction. Robb consistently went the extra mile to ensure my experience was pleasant, my concerns addressed, and logistical details covered. He was attentive without intruding on my need to think. He even answered questions on his day off! Both Robb and Glenn are true professionals, ensuring a smoother and simpler process than I could have imagined. I rarely fill out this kind of survey, but I was truly impressed. Thank you!

Sheri T.

19 de nov. de 2014

Best experience buying my 1st new car thanks to my sales rep Evan Carrier!

ramkumaru

17 de nov. de 2014

Jason was really good and we purchased Honda accord 4 door. He gave excellent lease price and also arranged the color we liked even though that was not readily available. Even though it was brought from one another dealer, he has not charged that cost from us. I always recommend him to all my and my friend future purchases.Thank you very much......

Simona D.

16 de nov. de 2014

Luis and Glen exceeded my expectations of Customer Services. Very friendly, knowledgeable and patient , presented me with options tailored to meet my exact needs. I didn't feel the pressure of the selling tactics or misleading discrepancies between the advertised and the actually price as I have experienced at other dealerships. I drove away ecstatic, in the exact car I wanted ,- my "Unicorn", as I call my silver 2012 Honda CRV- at a great price, and awesome service. Good Job guys and thank you!

Simona Drake

16 de nov. de 2014

Luis and Glen exceeded my expectations of Customer Services. Very friendly, knowledgeable and patient , presented me with options tailored to meet my exact needs. I didn't feel the pressure of the selling tactics or misleading discrepancies between the advertised and the actually price as I have experienced at other dealerships. I drove away ecstatic, in the exact car I wanted ,- my "Unicorn", as I call my silver 2012 Honda CRV- at a great price, and awesome service. Good Job guys and thank you!

Sheri T

16 de nov. de 2014

Wow where do I start. My sales rep Evan Carrier was the best I have EVER dealt with, Very censure, caring & makes you feel like it was all about me. He came in on his day off to take care of stuff that I had requested without a hesitation. He totally kept me updated daily. It was about a 3 week process since I ordered the new 2015 color. It did come in earlier then expected. What a wonderful experience it was. I highly recommend buying a vehicle from Garmain Honda and asking for Evan Carrier for your sales rep. Glen made the finance very easy and made sure that I totally understood what I was signing never pressured me into anything and was very pleasant to work with.Joel the sales manager was also very pleasant to work wit also. I didn't just buy a car from Garmain Honda I met a few new friends. Love my car very happy satisfied customer.

debbie1121

15 de nov. de 2014

Evan Carrier was awesome on helping me purchase my brand new 2015 CRV. He made my experience with Honda a wonderful one and I will go back again to him to buy the next vehicle. Everything he said will happen with my car did and more!!!! I love my car!!! Evan is very knowledgeable and fun to work with!!! I highly recommend him to all my friends and family..A big THANK YOU!!!!

doughman12

11 de nov. de 2014

As a first time car buyer, I was looking for someone I could trust and who would treat me well. Not only did I get a great price and am beyond happy with my new Honda, I also had the best experience while shopping as the customer service was superb. Heather who took care of me was one of the big reasons I chose Honda. After I had shopped around at other dealerships, and received very poor customer service, Heather went above and beyond in helping me out! I am beyond happy with my purchase and Heather (and the rest of the staff) went out of their way to ensure I would be a life long customer!!

David Hawley

9 de nov. de 2014

They gave us a great price on a 2014 CRV! However, I was not completely satisfied with one tires. Their staff gave it a proper look and gave us a replacement tire with ease. Everyone was very attentive and made sure we had a great experience buying a quality car. It is night and day, compared to the experiences we have had with GM dealers.

Ramon Sanchez

8 de nov. de 2014

Bob Kimberly was the person taking care of us when we recently bought our new Honda Fit. He found the car we want it, gave us great advice and was super friendly and courteous. I had a great shopping experience and definitely will recommend this dealership. Germain Honda should feel proud of having employees like Bob. Thanks Bob

d_jcarey

7 de nov. de 2014

Luis took excellent care of me and my kids during the time spent at the dealership. Offered us drinks, and bought the kids candy from the vending machine, and was very personable and knowledge and an overall pleasure to have done business with. Thank you.FYI - Not happy I need to sign up on an account to post this review. Will do so, so that Luis gets this credit he deserves, then will unsubscribe immediately. Should change this...it's bunkus IMO.

wangyifu

4 de nov. de 2014

Update Nov 6th 2014: Apparently the dealer has noticed this post and I received my refund immediately. Well, maybe its not that bad. Consider how fast it respond to customer rating, I will give it a 3 star instead of 1.Do not expect any customer service after you purchase a used car from this dealer. I bought a 2007 Hyundai about two month ago. When I purchased the car, its sale person told me that they will send me the information regarding where to do maintenance and so on, but I receive no such information.What makes it worse is after I found out that extended warranty was too complicated for me to understand and there were many discussions on the internet called for extra caution when selecting extended warranty, I decided to cancel my warranty one month ago. When I submitted my cancellation to this dealer, its employees handle this with poor manner and the unnecessary ferocity of the discussion of my cancellation of the warranty between its employees and me made me feel disrespected. Still, however, a month has passed and I have not received my refund. I tried to contact its "finance manager" named Clifton for four times through emails, but I receive no respond. I don't know when can I receive my refund and I am deeply frustrated by this dealer's unprofessional business conduct.

anjali0006

31 de oct. de 2014

I would recommend both Rob and Clifton to anyone, they both provided excellent customer service. I could not be happier with the the purchase of this vehicle.

Itsturbo

29 de oct. de 2014

Heather helped us in finding the right car. She was genuine, intelligent, knowledgeable, and attentive to what we were looking for. She presented the dealership well and I can't wait to do business there again

Karenkamin

29 de oct. de 2014

quick and seamless purchase. Paperwork was completed before pickup and car instruction was knowledgeable. Vehicle was clean and ready to go. Thank you for an easy transition.

rajaji

27 de oct. de 2014

2012 Honda Accord EX-L is my first car and i am happy i got it from Germain Honda. I took about 3 weeks to select this car, throughout the 3 weeks they were very patient and helpful in getting me the right car of my chice. I worked with Heather Defoe, she is an excellent sales person. Even though i am a little new to Ann Arbor, i bet they are the best dealers in the area.

qzvxhq

27 de oct. de 2014

I have owned 12 new cars in my life so far; most were purchased through an employer plan. The sales staff at Germain treated me well and were able to quote me an acceptable price. The car was delivered clean, full of fuel, 100% functional and so far flawless.They exceeded my expectations and the product speaks for itself (2014 CRV EX).

vishalchaubal

27 de oct. de 2014

I have worked with Evan Carrier for my daughters 2104 Civic as well as the latest 2014 CRV. He's a excellent person & understands customers needs very well . I have seen him work with the same attitude with many of the other customers whenever I was at the dealership & will certainly recommend meeting him to my friends when they are looking for a car. I am happy to say that at Germain Honda the approach is not 'salesy' and that reflects in the entire management team delivering professional value . Likewise thanks to Joel, Jason & Glen as well .

Luurtsema

26 de oct. de 2014

With a list of 8 different cars I was interested in, I had to visit several different dealerships in town. My experience at Germain Honda surpassed all the other dealerships. And working with Jeff Williams was unbelievable.! He actually listened to what our criteria was and didn't try to push us into something we didn't want. We were impressed with his knowledge of the vehicles we were interested in and loved how he gave us all the information we needed without being pushy and frankly outright obnoxious like our experience at some of the other dealerships. He definitely went over and above with making sure ever detail was taken care of through the entire process. He found us the perfect car and we couldn't be happier with it.I was also amazed at how quickly the entire process went and how completely stress free it was . . . even dealing with their finance people. Again, very informative without being pushy. They simply presented the information and we got to make the choices.

theblackscotty

26 de oct. de 2014

Let's just say, "I am one of THOSE customers!" The dealership will KNOW who I am. It was a GREAT pleasure working with Andy Watches, and most importantly, Joel Rosentreter. This is my 2nd Honda Accord lease (the first one was from another dealership). Imagine the dealerships amazement when I walked around my new lease and saw a dent. I was NOT taking ownership of the this vehicle, and requested that the dealership find me a new one. Joel handled this with the utmost respect and didn't argue with me, or hesitate to do the RIGHT thing. He IMMEDIATELY advised that he would locate a new Accord and have it ready for me to drive away in a couple of days. He personally took care of me from this point on. This is DEFINITELY a dealership that I will return to for my next Accord.

dhg4a2

25 de oct. de 2014

Rob was knowledgeable and helpful, at the same time not presenting as the usual pushy car sales. That made the buying process smooth and stress free.

Michelle Anderson

23 de oct. de 2014

Every employee that we spoke with was very helpful, knowledgeable, and respectful. Well worth the drive!

Honda car owner

23 de oct. de 2014

Received great service---friendly, knowledgeable, courteous and responsive to my needs.

Teresa

21 de oct. de 2014

I recently bought a new Honda CRV and I would highly recommend this dealership for excellent service and attention to detail and information. The sales representative, Bob Dymkowski, was very helpful and not intimidating in any way. His knowledge of the vehicle and his instruction on all the different gadget's really helped.

waderwmn

18 de oct. de 2014

I'd been looking forward to the 2015 Honda CR-V. I was excited when Germain Honda had my desired color & trim in stock. I've bought 2 other Hondas from Germain (Howard Cooper) and have brought 3 other folks who've also bought Hondas from Germain (Howard Cooper). I also get my Hondas serviced only at Germain Honda. The service department is awesome and always does a great job.Luis Downey seemed as excited as I was about the new 2015 CR-V - and for good reason! What a great vehicle! He worked hard to make sure I got the new 2015 CR-V that I wanted. He is funny, thorough, and personable. I appreciate working with Glenn Gottfried because he found for me an even better financing option than my own credit union. While I'm not big about extra warranties, he presented one that just made sense driving on the, ahem, stellar Michigan roads - "Road Perfect" - that covers my wheel rims & tires, dents & dings and road-side service for 5 years - cheaper than getting AAA, road hazard (tires only), and having to pay out-of-pocket for certain door dings.I buy a new car every 10 to 11 years so I shopped around at other Honda dealers. I came back to Germain Honda because they still give the best sales and service experience. I'm proud to work with the fine folks at Germain and am happy to recommend them to anyone wanting quality products & quality service.

weiwei

18 de oct. de 2014

Dean is a great person to work with. He was very nice and patient. I had an wonderful experience buying my Fit. He made me feel very comfortable and no pressure at all throughout the purchase.

Bob Dernberger

9 de oct. de 2014

Dreading need to buy a new (used) car as my own was finally breaking down (1991 Accord bought from same place), I finally went out to Germain. Met Jeff Williams and was happily surprised with how pleasant the experience was. Treated courteously and friendly, within three hours I had my new (used car) at a reasonable price. Would recommend Germain (and Jeff) to any of my friends looking for a new or used car. Love my new (used) Accord. Always have used Germain for servicing my old car and will continue to do so with my new one. Thanks for helping to make this old man's (84 years and disabled) life a more happy one. Bob Dernberger .

reedka

8 de oct. de 2014

Evan and Glenn were great to work with when I bought my CR-V. They gave me all the options and none of the pressure to get any of them. I have been bringing my 2008 Fit to Germain (Howard Cooper) Honda for service for six years and can also attest to the professionalism and quality work from the Service Department. A great experience all around!

Mark & Andrea

2 de oct. de 2014

We spotted a Honda Element on Cars dot com at the Germain dearlership in Ann Arbor which is a little over an hour from our home. I made and internet inquery and recieved a reponse right away from Kristal Smith by phone and emai. Made and appointment to look at the car a couple of days later. My wife and I arrived early to the dealership before they opened but our saleman Robert Kimberly was already there and waiting to greet us. Robert was very helpful and his car knowlege is spectatular. We bought the element and robert and clifton walked us through the process to perfection. We have bought and sold lots of cars in our lifetime and I have to say that this was the best experience of all. I will definately return to germain for my next purchase.

m12cam

1 de oct. de 2014

From first contact through the sales process this was an excellent experience. Krystal Smith responded right away to my inquiry on Cars dot com. She was helpful with information and set-up an appointment for us to see the Honda Element we were interested in. We had an hour drive and arrived before the dealership opened. Our super salesman Robert Kimberly was already at the dealership and greeted us as we arrived. He explained all the ins and outs of the vehicle and it history. I must say that Robert has great car knowledge not just about Honda..but all the competition as well. He was awesome to work with. Clifton who handled the business end of our purchase was extremely organized and explained all of the options to us. He even got us a better interest rate on the financing than I could get at my own credit union. We have bought and sold many cars but this was by far the best experience we have had at a dealership.

stevecox100

1 de oct. de 2014

On Monday, I stopped in to look at the Honda Pilots in stock. I had never even ridden in one. Luis Downey (sales) asked what my needs were for my new vehicle. From this, he suggested the EX model. I test drove it, liked it, and started the process to purchase it. My wife and I returned on Tuesday, completed the paperwork and drove off with our new Pilot. This was a very good, very low (almost no) pressure experience. Both Luis and Glenn Gottfried (Business Manager) made it a pleasant and enjoyable experience.

sandrakay

1 de oct. de 2014

Luis Downey and Clifton Elasivich were personable and very helpful. It was well worth the drive from Commerce Township to Ann Arbor for the pleasurable experience and great deal. I hope to work with your staff again in the future. Thanks.

Yoga Girl

30 de sep. de 2014

We could not be happier with our buying experience at Germain Honda. We noticed a Honda Elemen for sale on cars.com that we were interested in. tWe are more than a hour away from Germain but got good information from the on line representative crystal. She helped us set an appointment see the Honda Element that we were intersted in. We were greeted by our super salesman Robert Kimberly the minute that we arrived. His car knowledge is outstanding. Not just about Honda vehicles but all makes. He made the process go so smooth that it did not feel like the normal car buying experience that we have had in the past. Our business representative Cliffton found us a better interest rate than our credit union and helped us complete the financial part of the buying process. This is a great place to buy a car !

Linn R

28 de sep. de 2014

Salesman was very good. Worked to get van we wanted at a price we could afford, Thank You, Linn R

marilyn churchill

22 de sep. de 2014

I appreciated working with Rob Parm who found just the right car for me, a 2012 Nissan. He was thoughtful and took the time for me to get used to the car. I appreciated that everything was completed in a timely way, considering it was on a weekend. I would have liked a little more clarity on the service contract through the finance department.

ericjanss

21 de sep. de 2014

Heading out of Ann Arbor today and my tire was going flat. Even with no likely hood of me being back got us in looked at plugged the tire and didn't even charge me. I'd definitely use them if I were local.

rmdoughe

16 de sep. de 2014

I've worked with Kent Hepler for a number of leases for both myself and my wife. Kent has done an outstanding job. I enjoy working with him. On this occasion, when I stopped in at the dealership, my purpose was only to inquire about the termination of my existing lease. Kent told me that he could put together a deal I couldn't refuse. Based on most leases, the first price offered isn't the final price, but on this occasion, the deal Kent offered meant that I would be paying slightly less than my current lease. I hope that Honda will make a few extra dollars too. I also want to add that the check out process is a lot better than in the past. Also, I should also comment on the quality of the maintenance service. Without exception it has been great for quite a few years. The quality of the service is one of the reasons I keep coming back to Honda.

ytc

16 de sep. de 2014

i got my new 2014 civic last week from germain honda. the service provided was excellent. i live in lansing and it definitely worth a trip to go there for the great price and service.i would highly recommend Bob Dymkowski!

Bill S

12 de sep. de 2014

I was shopping for a sedan, deciding between three brands and two sizes. Honda was probably third on the list. After shopping around I felt quite comfortable with the dealership--very convenient to me, but more importantly just a friendly but easygoing environment. No pushy sales, they just let me walk away and explore my other options. Several weeks later, I found some fantastic internet prices from other Honda dealers farther away, and the deals were so good I could not refuse them. Germain matched these deals to the dime, even so far as dropping the selling price a bit to make the "out the door price" be identical to the online quote. Pricing was completely transparent. I drove home in an Accord.

tim.martin.92775838

10 de sep. de 2014

We were impressed with the entire staff at Germain when we purchased our new Honda Civic. Bob answered all questions clearly and straightforwardly, and did a good job of presenting all of our buying options. In the end we found a great deal in a new 2013 Civic that was still on the lot, and had been marked down. It came with some nice extras, and we felt we got a good deal from a great dealership to work with.

3jA2

7 de sep. de 2014

My wife and I recently purchased a new 2014 CR-V from Germain Honda. Since we were moving into the area from out of state, Dean Schultz handled all of the price negotiations and car selection via email and phone calls. Dean was polite, friendly, and professional in all of his communications and helped us reserve a car at an acceptable price. After arriving at the dealership, we worked with Luis Downey, who talked us through the buying process and answered our questions. Luis was equally professional and pointed out accessories and car features before setting up a test drive for us; he was friendly and also did his best to streamline the buying process. He gave us plenty of room to make decisions and didn't try to push anything. We really felt that he valued our time. Before leaving the dealership, Glen Gottfried explained the cost of ownership and protection packages to us, prior to completing our paperwork and finishing the transaction. Glen's considerate and professional-but-personable attitude made for a good end to the buying experience. We went home with our new CR-V feeling that we had not only gotten a good price on the car we wanted, but also were treated well throughout the entire process - no hidden surprises or unpleasant moments. We wouldn't hesitate to recommend Germain for new car buyers, both local and coming from other places.

ldenton1

7 de sep. de 2014

Evan was very helpful and you could tell as soon as you walked in the front door that the customer service was excellent. There was no pressure and we were told several times that they wanted to be as transparent as possible.

ebfretz

5 de sep. de 2014

We worked with Evan to select our new Fit, and when it was slow coming in, he got us a loaner (our other car, a 2000 Honday Oddyssey, had finally died after over 250,000 miles!). We ended up using a loaner for almost 2 months while waiting for the Fit. It was worth the wait!! And it wasn't a tough wait because we had another great Honda to drive while we waited! Really happy with Germain Honda.

a1912

3 de sep. de 2014

Bob was very friendly and an overall great guy. Very patient and helpful when it came to the final sale. Excellent service. Thanks again Bob.

Sergei1922

3 de sep. de 2014

Luis Downey was the sales associate that we worked with when we bought our 2014 CRV. He was very helpful and answered all of our questions knowledgeably. He gave us as much time as we needed to make our decision and We never felt rushed or pressured. The vehicle was well prepped when we picked it up. Luis was very through when he gave us the vehicle introduction. It was a great experience!

ferfcm

3 de sep. de 2014

Evan and Clifton were absolutely awesome to work with!!! They were very welcoming, honest and friendly - traits that will keep me coming back to the same dealership over and over again! I decided to sell my car and lease a CR-V EX. I went in on Sept. 1 and they didn't have the car and that it would take 3-5 days... To my surprise, the very next day Sept. 2, I got a message from Evan saying they were able to get the car for me and I could pick it up that day. When I got there they had all the paperwork ready for my husband and I to sign and I was out of there in less than an hour with my beautiful and clean CR-V!!! I would definitely recommend Germain Honda!

Bob

2 de sep. de 2014

Went to this dealership to test drive some cars that I was interested in potentially buying. Salesperson initially came to help and showed me one of the models of interest. Then he went to help another customer, and I basically never heard from him again. Stood outside expecting for him to come back to show/discuss some of the other models I was considering. Was absolutely incredible to watch him instead come outside to get the pizza delivery he apparently ordered. Thought he might be coming back outside, but could see him plainly through the nice windows in their showroom just get a drink and go back into his office. Almost funny how bad the customer service was. After about 15-20 minutes total of waiting and watching this all happen, just got back into my car and left. Guess I'll be driving further out to buy a new car.

whalented

2 de sep. de 2014

Ric Parsons does an excellent job in service and ensures my return to the dealership for service and sales. Jeff Williams was friendly, patient and thorough when it came to addressing my family's needs for a new vehicle. Jason Brinkman did an excellent job completing our latest sales experience with Germain Honda by addressing all of the information easily and quickly. Thank you.

loisbota7011

2 de sep. de 2014

My experience was great. Would not hesitate to recommend them to anyone.On a scale of one to ten, I rate them a solid ten. I can't say enough about these two salesmen. They followed up and made the deal happen.

moleary13036

31 de ago. de 2014

The staff did meet my expectation of honesty and product knowledge. The service area was very clean and staff displayed good customer service is important.

debi

29 de ago. de 2014

A very good experience. One item to note, be sure to include "the wife" when sending the thank you form letter. I actually did the car buying. :-)

heathas

28 de ago. de 2014

This was a great experience from start to finish. Very friendly staff and easy to work with. Our sales rep Rob Parm was so helpful and ensuring us of the car purchased. Definitely would recommend him and the dealership to anyone looking for an honest and knowledgeable car sales rep.

Meaghan T

28 de ago. de 2014

This was my first time purchasing a car, and I went into the process with my guard up somewhat as buying a car is a big investment. I was considering cars from Germain and one other dealer in the area. Initially, I decided to go with the car at the other dealership, mainly because they had the color I wanted. After things fell apart in a big way at the other dealership, I returned to Germain and was thrilled to find out they still had the car I wanted. I had the pleasure of dealing with Jeff Williams and Rob Parm in selecting my car and Glen Gottfried in finalizing the purchase and would highly recommend all of these gentlemen to anyone and everyone looking for a new or used car. The entire process was explained thoroughly to me without any sort of condescension which I greatly appreciated. In short, I will definitely return to Germain Honda to make future purchases and will recommend them to anyone who asks my opinion.

hx1230

27 de ago. de 2014

Bob is a great salesperson. Not a pushy salesperson. He was very professional and honest with his opinion. I'm very satisfied with the care and quality of the Honda we got. Thank you Bob!

Kjhume

27 de ago. de 2014

We had a great experience with Germain Honda! Everyone we dealt with was friendly, professional and willing to go the extra mile to make our buying experience a positive one. We purchased our car at the end of the day, but we were not rushed through the process. Glenn took his time to make sure we understood all of the paperwork, and Bob put the finishing cleanup detail on our car himself since the other employees were gone. What great service! We will definitely come back for our next car.

brchen

26 de ago. de 2014

Thanks to Germain Honda of Ann Arbor for making my first car-buying experience in 16 years so pleasant and hassle-free. I would like especially to recognize Corky Wattles. She made buying a car fun and personable.

Nik2014

23 de ago. de 2014

After buying a Ridgeline at Germain Honda, we see exactly why this dealer receives such high ratings. Evan, our salesperson, is very personable, professional, and was dedicated to making the overall transaction very smooth and comfortable. After telling him about a rather unpleasant experience with another dealer, he was quick to say "I want to change that", and true to his word, he did. He is knowledgeable, responsive, and took time to keep us updated on every step of the process: We purchased some accessories for our new truck and he personally ensured that they were quickly installed by the time we picked it up. He had every question answered and every detail covered. Simply stated, he is a really nice guy who exemplifies how a true professional conducts business... we would highly recommend him.

blakealot

17 de ago. de 2014

Luis Downey will win your business, he is a true professional. I highly recommend him. Joel is a great guy, and Glenn Gottfried and Jim Farkas too.This is a great group to work with,...they will make you happy.

KennyMo

15 de ago. de 2014

Germain Honda simply knocked it out of the park! The entire experience of leasing from start to finish was outstanding. Beginning with salesman, Luis Downey and sales manager, Jason Brinkman and ending with business manager, Clifton Elasivich the experience went smoothly. As a customer, I felt comfortable and unpressured. Customer service does not get any better.

ajmorgan

11 de ago. de 2014

News flash: it is possible to have a fantastic new car-buying experience! The key: Corky Wattles at Germaine Honda. She is knowledgeable, professional, and responsive. The entire experience buying the car was fantastic from start to finish. We wanted an indirect, low-pressure sales experience, preferring email communication. Corky let us proceed at our own pace and did not inundate us with pesky phone calls. She was reasonable on price and we did NOT get into a let me get my manager negotiation nightmare. The dealership obtained the vehicle I wanted in the color I wanted within the week. The experience paying for and picking up the vehicle was outstanding - I was there for 20 minutes! I returned to Germaine 5 days later to learn about the vehicle, as I wanted some time to learn on my own and figure out what I didnt know. Corky took the time to make sure I understand all the nuances of my snazzy new Odyssey. At the risk of sounding xxxxxx, I much preferred working with a female sales consultant and I wish there were more women selling cars. Corky was great to work with, an absolute All-Star!

ahall28

1 de ago. de 2014

After looking in many different places for a new vehicle, Evan from Germain Honda was able to get me into a brand new car for a great price. Service was wonderful and process was very quick! I highly recommend Germain, talk to Evan!

wunderbar

30 de jul. de 2014

Corky Wattles was very helpful and friendly with me throughout my car shopping experience at Germain. She made me feel right at home in the dealership. All of my questions were answered whether it was right there and then or in a followup email. While I mainly worked with Corky, I was also assisted by some very competent employees who made the entire buying process easier than I had anticipated. There was little room for negotiating the price which was a bit of a bummer but I justified it by telling myself it was the price for better service than most other dealerships. Have already recommended to others.

BethO27

30 de jul. de 2014

I was in the market for a used 2012 Cadillac CTS and Germain Honda of Ann Arbor had one that fit my criteria. Upon my first email interaction with Kristal, the guest concierge, I was impressed by her responsiveness and friendly approach. While I did not end up purchasing the vehicle at Germain, it has nothing to do with the staff or my experience; the car simply wasn't the right fit. I will absolutely keep this dealership in mind when I am in the market for a vehicle, as I never felt pressured but did feel like a valued customer.

shirleyb123

30 de jul. de 2014

This dealer advertised a Starbucks gift card for test driving a vehicle several months ago. I test drove a Honda Insight at that time and to this date I have NEVER received the gift card. I called the salesperson, who referred me to his manager (forgot his name), , who sent me a non-working form to complete (after I had already completed the form when I was there for the test drive). When I sent an email explaining that the form was not accepting any entries, I never heard from him again.I must add that my sister, unbeknownst to me, also test drove a car. She also NEVER received her gift card. So, my assumption is that the gift card offer was a scam. I will never go back to this dealer again.UPDATE: I have been contacted by management at Germain Honda and am happy to say that they quite efficiently have addressed my issue and I know have a gift card on the way. Since this was my primary complaint, I have upgraded the Customer Experience entry above, as well as the Overall Experience category. In addition, I also checked below the two new people that I have dealt with and who helped to resolve this problem.

dagolfman

29 de jul. de 2014

Every person we dealt with during the purchase of our new Honda Odyssey was kind, professional, courteous, and treated us like a person and not a number. I would recommend everyone we came in contact with at the dealership to my family and friends. Refreshing experience!!!!! Thank you Germain Honda!!!!

Msavy15

29 de jul. de 2014

Heather helped find me a "new" used car and found everything that I wanted in that car. I will most likely send my friends her way if they need a new car. Thanks Heather

lcreagh

25 de jul. de 2014

I give Germain Honda an excellent score on all fronts for helping us find the car that was the best 'Fit' for us. My partner and I spent several hours at the dealership test driving cars, and we never felt pressured or rushed. Luis Downey, Joel Rosentreter, and Glenn Gottfried all went above and beyond in making the whole experience a good one. Great job guys!

philly2141

24 de jul. de 2014

We had a wonderful experience with Jeff who walked us through the pros and cons of the different cars we were interested in, very honest!

Mac Moore

22 de jul. de 2014

Our experience buying a new Honda CR-V at Germaine Honda was relaxed because our sales consultant, Corky Wattles, earned our full confidence. She was helpful, straightforward, and atuned to our needs.

A2 susan

19 de jul. de 2014

I recently had the pleasure of buying a used Honda Accord form Rob Parm at Germain Honda in Ann Arbor.The entire process was efficient and fun and I ended up with a flawless low mileage car for a fair price, exactly what I wanted.Rob has also gone above and beyond since I purchased the vehicle. He is always available to answer questions and help in any way necessary.This is the first time I have purchased a used car and I was a bit apprehensive, but I can honestly say the entire experience has been a pleasure.

whitthehitman

18 de jul. de 2014

Great experience. Would go back again. They remedied a problem with no hassles and was refreshing to have them take pride in their work and product.

Rita marshall

18 de jul. de 2014

I pulled in the Honda dealership parking let to get out of traffic. Bob came out to greet me even though I was driving a very old rusty car. He made me feel very comfortable right away. I saw a car on line that I was interested in he took me right to it. He gave me all the information I needed to make a decision about the car. I came back the next day for a test drive and the rest is history as they say! Bob made the process quick and easy. Much quicker than I expected... A lot has changed in 20 years....Bob was quick, knowledgable, and a good sense of humor always goes a long way. I left with a big smile on my face...love my car!Thanks Bob!! Rita Marshall

kleigh35m

11 de jul. de 2014

Everyone I interacted with at Germain Honda was exceptional. Evan Carrier is hands down the best salesman I have ever worked with. The staff are very focused on providing outstanding customer service.

Gbpwise

10 de jul. de 2014

Great experience on a new 2014 Honda CRV. Everyone from top to bottom was great. Luis Downey was a really nice and knowledgable salesman. Joel Rosentreter new sales manager was very fair with both the trade in value of my car and the purchase price of the new car. Glenn Gottfried was a efficient and knowledgable finance guy. Dean Schultz was my initial online contact person. I informed him that I would wait until Honda had special financing on the CRV. Literally the day the special financing kicked in Dean got in contact with me. Thanks for everything Germain Honda!!

Wlimp

7 de jul. de 2014

I have been a Howard Cooper and now a Germain Honda customer since 2008...I am never disappointed. I will be back when this lease is up in three years.

bill01jr

3 de jul. de 2014

While in the area for a work assignment, I met Salesman Bob Kimberly during a causul visit to check out a vehicle for possible purchase somewhere closer to where I live 50 miles away. He was friendly, accommodating and informative. While continuing my search at other dealerships near home. I was reminded of Bob and his demeanor. I subsequently returned to this area for further work and reviisited Germin of Ann Arbor and Bob. Bob convinced me of the value of the vehicle he had and I decided to make the purchase and travelled the extra miles to close on the next day.Good job, Bob. 5 Stars. and thank you, Germain of Ann Arbor, MI.Sincerily,William Johnson

paulnguyen46

2 de jul. de 2014

I was in the market for a new Honda Accord EX and I was lucky to find what I wanted at Germain Honda of Ann Arbor. Despite being 1 hr driving distance away, my experience here was well worth the drive. From the very beginning with Kristal the client concierge to the Evan the sales consultant, I've been very happy with the professionalism and true desire to put the customer first. I didn't have to do anything to get my car. My honda is top of the line and I feel I got a very good deal on this vehicle. The best thing is I didn't have to do anything to get that. Evan and the staff at Germain Honda went above and beyond to take care of my needs and concerns. I highly recommend their staff for anyone looking for a Honda.

Ewreford

28 de jun. de 2014

Jeff Williams was great in helping us buy our used 2005 Honda CRV. Our experience was very positive, and stress-free. Every accommodation was made to ensure that we were comfortable with our decision. We would absolutely recommend Jeff Williams as a facilitator in buying a quality used car. We will definitely recommend him to anyone who is looking for a quality vehicle. Thanks for all your help, Jeff!

RachelHoward

26 de jun. de 2014

I've been looking for a white Ford Edge for quite sometime now. I just happened to be online and saw that Germain Honda had a used one for sale in the price range I was looking for. From the time we stepped into the door and met with Rob until the time we left after meeting with Clifton, we felt relaxed and comfortable.There was never a moment that we felt pressured and unsure of the decision that we were making.Rob was very pleasant and efficient. He also has a great sense of humor!Clifton is extremely knowledgeable and laid out all of my options and made it possible for me to feel comfortable with my payment before I signed anything.We will definitely go back in the future.Happy Customer

dmbizzell

23 de jun. de 2014

Being previous Honda owners, it wasn't the " brand" that made our experience so pleasant. Honda, in our opinion, sells itself! Our salesperson, Bob Dymkowski, was what made our decision to purchase from Germain. As soon as we began talking to him, his no non-sense and easy going demeanor put us at ease and without any 'sales' pressure'. And his knowledge of the cars and all those buttons was amazing. No matter what the question, he had the answer and was able to convey it in an understandable way. Bob was awesome!

Rosebud12

20 de jun. de 2014

I purchased my second Honda Accord from Germaine of Ann Arbor (previously Howard Cooper) today; it was also my second experience working with Jeff Williams. Jeff was professional and personable, and made the transaction a positive one. I had shopped around at other local Honda dealerships, and the service offered by others was pretty poor in comparison to what I experienced at Germaine, as were prices at other dealerships which were really high. I would highly recommend both Jeff and Germaine for those looking to purchase a new or used Honda.

Bobde1234

18 de jun. de 2014

My daughter recently purchased her first new car, a Honda Fit from Germain Honda, Ann Arbor. I'm writing this review because of the very positive experience we had at Germain. The overall experience was really exceptional, and I know made her feel very good about her decision. Luis was very thorough in explaining the car, the features, and letting us take it out for a test drive. On the financial end, Clifton and Jason were very helpful in explaining every charge and option available. My daughter had a old car in trade, and she got a very good price for it. As I'm writing this review it occurs to me the Fit is probably the vehicle with the least amount of profit made by the dealer, and yet we were treated very very well. All around a very good experience and easy to recommend.

mgparnes

13 de jun. de 2014

Brought in a vehicle purchased five years ago used at this location that had developed some engine problems that were worsening. Reviewed options with the service department and realized it was time for a new vehicle. Worked with salesman and quickly determined what I wanted was an update of my old vehicle. Time is important to me, and the dealership worked out my loan with my credit union, registration, license plate transfer, insurance, warranty explanations, etc. in a few hours, also appraising and providing trade-in value on my old vehicle. Dealer drove the car to my home so I could drop off my wife's car. All in all, the process took about four hours of my time. The new car was five years newer, had half the miles at time of purchase than my old car, many more luxury features, and cost LESS than the vehicle I purchase five years ago.

BillValima

11 de jun. de 2014

We went into Germain with a loan offer from out credit union. Jonathan was able to work out a similar offer. Jonathan has a wonderful personality and is a pleasure to work with. I would work with him anytime! Thanks for everything!

christiannaa

10 de jun. de 2014

The gentlemen that I worked with at Germain were amazing! They were understanding of my needs, listened to my concerns, and found me a wonderful car at an unbeatable price. First, I worked with Dean Schultz who helped me find the car of my dreams. He knew I was being patient waiting for the right one to come along and he didn't pressure me at all. He truly cared about helping find the car that was right for me and not just about getting a sale from me which is more than i can say for a lot of other dealerships around. I then got introduced to Jason Brinkman and Joel Rosentreter and they helped me get the deal in the works. Lastly, I had the pleasure of working with Clifton Elasivich who was absolutely wonderful! He made the finance deal a piece of cake and was a very fun person to work with. Overall, the men that worked with me were all outstanding. They're not salesmen at this dealership, they are genuine gentlemen that WANT to help you find your perfect car. I couldn't be happier with my choice and I'm absolutely in love with my new car!

Aaspartan

9 de jun. de 2014

When my wife and I originally went to Germain Honda, I expected the typical car sales pitch and pressure. Having fended off numerous pushy sales people from Lexus, and mediocre service on our Lexus, I assumed the worst. Needless to say I was completely shocked when we went to Germain looking for an SUV for our growing family. No pressure, amazing service, and people who genuinely care about their customers satisfaction over how much profit they could make. From start to finish, the folks at Germain made buying a car an enjoyable experience. Heather never once pressured us, Jayne Hendricks helped keep our 2 year old daughter happy and entertained in their wonderful child's area (seriously, if you have kids you know this is a blessing more dealerships should take note of), Aaron Randles made sure our 2009 Pilot was 100% safe for us to drive and Jason made the final paperwork as painless as possible. I can't stress enough how impressed I am with that entire crew! They all earned a customer for life.

mrizk

8 de jun. de 2014

Working with Corky was an absolute pleasure! She is lovely and incredibly helpful, and she definitely knows her cars! Working with Corky was the best experience I could imagine for buying a new car!

lmhkw

7 de jun. de 2014

I was treated with respect. They really listened to my auto needs and wishes. They were patient and non-pushy when I indicated I needed time They offered suggestions but didn't try to "sell" me on features that I hadn't requested. They were friendly, upbeat and helpful. It truly felt like they were partners in acquiring my new car rather than salespeople. It was an enjoyable experience. I would recommend this team! They worked hard to help me and I'd go back again.

lemarwinslow

7 de jun. de 2014

Jason Brinkman and his staff we're very helpful as well as understanding during the process of my purchase. They were friendly and patient in expediting the finance as well as the selections of my preference in the 2013 Honda Fit Sport. thank you much Mark Cronan

susanfisher

6 de jun. de 2014

Bob is a world of knowledge and is NOT a pushy sales person. Hard to find this combo in todays world anywhere. He actually was thinking I could ge a cheaper car but I LOVE THE ONE I GOT ! He was great with all aspects of the sale from start to finish . My Father was very ill at the time I needed to pick the car up and Bob had everything ready. I was in and out in no time . He is a GEM . I wish every car experience was as easy as this was . Fun , Polite , smart , and fair Need I say more about Bob He is the BEST !

happyanomaly

31 de may. de 2014

I have had my last Honda serviced at Germain for the last two years and have always had great service. When I decided to trade in my used Honda and get a new car, I stopped first at Germain to see what they had available. Staff were helpful in all areas and were open about not wanting to sway me in any direction, simply giving me the information about what was available. Would recommend to a friend.

hjak

31 de may. de 2014

We enjoyed working with Heather DeFoe. Her easygoing, no-pressure, friendly manner put us at ease. We had checked out similar vehicles at other dealerships, but came back to Heather. Breath of fresh air!

Lidiearm

22 de may. de 2014

I am loving my Honda Fit! All thanks go to the hard work and dedication on the part of the wonderful team that worked to get it to me through the Honda College Grad Program.

ElisabethMadden

17 de may. de 2014

I had heard that Germain Honda was the best in Ann Arbor and the dealership definitely met my expectations. I purchased a certified pre-owned CR-V. I knew before I arrived at the dealership that this was the vehicle that I wanted, all that was left was making the transaction as smooth as possible, which Mr. Parm did very well. He was flexible about scheduling another test drive of the vehicle I eventually purchased and was also willing to work in person and over the phone with my insurance company to make sure that I would be able to drive the vehicle off the lot on the date of purchase.

jsgeorge

15 de may. de 2014

Our experience at Germain Honda has been fabulous so far. I was looking for an affordable AWD SUV that would last me through medical school and residency in Michigan winters, so the Honda CRV seemed like a reasonable choice. From the minute my father and I walked into the Germain Honda dealership, Luis Downey made us feel comfortable and right at home. He was one of the few salesmen we have encountered that gives it to you straight--he's not going to give you some cheesy line of how his sister, mom, aunt, etc. owns a CRV and absolutely loves it, but will tell you why its a great choice at the offered price. In addition, although we wanted to purchase a vehicle instead of leasing, we never felt pressured by Luis to make the sale, and he went above and beyond in getting us a competitive price for the desired features. He continuously kept us in the loop via text regarding the sale, and made the overall experience of owning a vehicle a complete joy. Our family will probably be back to purchase more Hondas or Audis in the future. Thanks for a fabulous job!

tvasiloff

12 de may. de 2014

We had a great experience with all the people at this dealership!Very friendly and professional and not pushy! Would highly recommended anyone to go here!

d5knapp

12 de may. de 2014

I came to Germain Honda looking for a new Civic to replace my old 1998. I was greeted by Jason and Jeff. They walked me thru the whole process with crystal clear answers to all my questions. They fitted me in a 2011 Civic to replace my 98. They answered by annoying calls over and over with every little question I had and made this buying experience very easy on me. I would DEFINITELY recommend Germain Honda, and ask for Jeff or Jason!

mantavk

10 de may. de 2014

I came to the dealership on a Tuesday evening with a price quote from my insurance company, USAA. I met with Kent Hepler who verified that price and we arranged financing. I wanted a two wheel drive CRV because we are in Florida for the winter. He said he would find one for me, asked me to pick three possible colors, and called in two days with my second color choice. I picked my car up on Saturday and after talking with Clifton Elasivich, decided to go with one of the extra insurance plans. Jason Brinkman spoke to me when I made the decision to buy and again when I received delivery of the car. All three men were courteous and helpful. There were suggestions offered but no pressure. I would strongly recommend this dealership.

lauraferns9887

7 de may. de 2014

Bob was very helpful right from the start - coming out to greet us in the parking lot and suggesting different models based on our needs. Helped a lot in finalizing the car and provided a very good price too. Very happy with our experience in buying our first car - Thank you Bob!

AndreaPerry

7 de may. de 2014

Bob was very helpful in finding us a car that fit our needs, and made sense for us long-term. He was also honest about the cars for sale on the lot, and other competitors' options. We ended up buying the second car he showed us, based on his recommendations. And the price seemed very fair.

shunanch

29 de abr. de 2014

I had a very enjoyable experience purchasing my lovely Honda Accord from Corky at Germain Honda of Ann Arbor! Corky is a great sales consultant and more like a friend. She is very patient, friendly, fun and professional. She could really think from the perspective of me and my mom and understood our needs very well. She gave us helpful advises on choosing the right car and the beneficial method to pay for the car. She kept in touch with me throughout the process and answered all the questions I had. When we were waiting at the dealership, she treated us like friends and we had a really fun time with her. After I have paid for the car and ready to drive away, she introduced me all the functions of the car in detail. She provided us with the best service I could imagine. She didn't push me on making any decision. And I never thought I could buy a car in just two days. But her wonderful services made this possible.Besides Corky, I met several other staff at the dealership. They were all really nice and willing to help me. I highly recommend this dealership.

igrasso

28 de abr. de 2014

When I decided it was time to replace my elderly car, I did not know it would turn out to be such a positive, pleasant experience. I visited Germain Honda to look at their used car inventory and was quite pleased with several good options. Adding to the experience was a welcome greeting by Rob Parm,one of their Sales Consultants. He made himself available for questions and desired information, but there was no pressure of any kind which is what I want when I work with a dealership to replace my car. Rob provided professional, attentive and efficient customer service which I found to be exceptional. The deal was closed and I was driving my new car within 48 hours, and will return to Germain when another car is needed. Thanks Rob!

jmmcdonald

28 de abr. de 2014

We came in to test drive certified pre-owned models and were very taken with one model. Jeff's friendly, laid back and honest approach to the whole thing made us (typically nervous buyers) comfortable enough to purchase on the same day. Thank you, Jeff, and the entire team for a pleasant experience. Would recommend and will be back when we need another Honda.

Mike D

28 de abr. de 2014

Excellent Service. Thanks !. Although several weeks overdue, I wanted to take a moment to write this letter to express my gratitude towards yourself and once again thank you for the exemplary service I have received at Germain Audi.

MGC53

27 de abr. de 2014

Very satisfied, long-term (over 20 years with Cooper) Honda return customer. Have bought a series of Honda Accords from Howard Cooper Honda, and just recently, Germain. First of all, what a great car the Accord has been and remains! Love it, and used to own a BMW, Pugeot, and an Audi --- prefer the Honda Accord for style, comfort, amenities, reliability and ride. Second, customer treatment. Appreciate both Steve Theros and Nick Sneed in Service Department. They have consistently helped us solve problems, save money, and prevent problems with alert attention to detail. They always call to let me know the progress of maintenance/repairs and suggest all the alternatives, cause/effects to my satisfaction. They are friendly, professional and feel like "family" at this point in my long-term business with Howard Cooper Honda. Third, sales. I have been a consistent buyer over the years, and have each and every time been satisfied with the deal, and with the attention to any concerns I have had, whether timing of the purchase, questions on operation of vehicle, or, fair pricing. I do not like high pressure sales, and generally have felt respected in my deliberation/comparison shopping.

Jehenry57

24 de abr. de 2014

Mr. Kimberly represented the dealership with courtesy and professionalism. I was impressed with his knowledge and upkeep of the vehicles. I very satisfied with the care, quality, and upkeep of the honda that I chose for my son.

tkor

22 de abr. de 2014

I just purchased my 5th Honda, and it was my 1st time at Germain. Corky was the best salesperson I've ever dealt with. The entire experience was pleasant and professional, I never felt pressured. I'm kicking myself now for buying the other 4 at another dealership. (I still have my 3rd Honda, which has 200K miles on it, I'll come to Corky when it is time to replace that one.)

luziabaker

19 de abr. de 2014

We are new to the area and this was our first visit to Germain Honda. From the minute we walked into the very pleasant atmosphere of the show room to the moment we drove off the parking lot in our new Honda, this car purchase has been a truly enjoyable experience. We were greeted and helped by Evan Carrier who was very knowledgeable, personable and easy-going which put us at ease. Evan guided us patiently through our decision-making process, listened to what we needed and matched us with the perfect car. Overall it felt like a very low pressure sales environment and we will definitely be back for our future car needs.

Audi buyer

14 de abr. de 2014

Great people to talk to. I would definetly buy from them again. Great customer care and they answer all your questions without pushing us like other places. Highly recommend to do business with them.

chuck1978

11 de abr. de 2014

Kristal Smith was first class , one of my best experiences car shopping ever !!! Beautiful personality I was blown away by how friendly your staff was . I cant wait to come back in with my wife to select a car .

anchiwu

6 de abr. de 2014

Mr. Evan Carrier who helped me select the Honda Accord V6 is very knowledgeable and willing to do all the inquiries for the potential customers. He appears to be a low-keyed but very helpful salesperson. Germain Honda was able to get the car I wanted from another dealer in the same day. Other persons, the managers, I met were all very friendly. It was a pleasant experience.

SohilKhoja

30 de mar. de 2014

Just bought a Honda Certifiied Odyssey from Germain. I never imagined I would be saying this, but the entire experience was pleasant and enjoyable. Thanks to Heather we were more excited about the car than tensed about the car buying experience. The service was great and all the staff that I talked to were polite, not pushy at all and very helpful.Heather made us feel at ease, had the paperwork and car ready before we even got there and followed up on the next day to confirm if I was happy with the car.

mistersmartypants

30 de mar. de 2014

We recently purchased a car from Germain, and luckily Heather DeFoe came over to assist us when we first arrived at the dealership. Heather was consistently helpful and pleasant during our subsequent visits while we were comparing couple other vehicles at different dealerships. She was knowledgable and provided useful information about the car, price, financing, etc. without ever being pushy. Overall, a very easy and satisfying car purchase experience. We will highly recommend Heather and Germain Honda to our friends and family.

blkstone

29 de mar. de 2014

Heather was wonderful to work with. Even though she was very busy during the times we were there, she was an extremely capable multi-tasker and always made us feel that we were important to her. She was never pushy. She was friendly and honest and helpful. And kinda funny! I would definitely recommend Heather to my friends. :-)

Erikauto

28 de mar. de 2014

I look for a audi s5 did a inquiry on the car yesterday afternoon. i got a email back from joel saying" Dear Erik, Thank you for your inquiry we look forward to talking to you. let me know if you prefer i call, text or email and i will do so shortly." I have sent him couple email about the engine and the tech on the s5 and I got no email back from him regarding my question. Im very disappointed that they lack customer service. please have the general sale manger email me back. Thank You.

Newcaryay

28 de mar. de 2014

Very good experience.. I recently purchased a car from Germain and was treated very well. I worked with rob and was very happy, when rob was not there I was helped by Jeff, the gentlemen that sits next to him. Even though I was not buying the car from Jeff he still treated me like I was his own customer. When it came to pricing Jason the sales manager introduced himself and helped us finish up the sale with a very fair price. Will send my friends to Germain.

lastnewcarnot

25 de mar. de 2014

Purchasing a new car can be both time consuming and stressful. Before I stepped into any dealership I did my research on a few makes and models. I made my choice on a Honda Civic based on trade journal ratings, owner reviews and my past experience. I also did research on fair market pricing and dealer costs. I made a list of 4 dealerships that I would visit and get prices from. After making trips to the different dealerships I ended up purchasing my vehicle from Germain Honda for the following reasons. As I entered the dealership I was quickly greeted in a friendly manner. I gave Evan the information on the vehicle I was interested, he actively listened while I spoke. He answered all my questions, he gave me exactly what I asked for in the time frame that I asked. I was introduced to the sales manager as well as a few other employee.s Each staff member listened while I spoke and gave me the information I requested in a honest, direct manner. It was obvious they wanted my business but they did not pressure me for the sale as did other dealerships that I visited. In addition to the great customer service they also came in with the lowest price! I completed my shopping for my car in one day and I know I got a great deal on a great car. Evan and the staff stayed after hours to complete the sale so that I could drive the vehicle home. I have purchased a few new cars in my lifetime, this was by far the best purchase experience to date.

Eugenie

23 de mar. de 2014

I just wanted to say it was a great experience and was surprised by the total commitment of your team. Right down to picking us up at our house.ThanksCecile Gale

gcjanssen

23 de mar. de 2014

Luis, Jason, and Jonathan were all very helpful and friendly. Luis listened carefully to what we wanted and made suggestions that would help us get the Civic we wanted at the best value possible. He and Jason gave us a great deal on a 2013 Honda Civic EX. Jonathan did a great job presenting us with financing, extended warranty, tire protection, and gap insurance options, but he did not give us the hard sell. He also understood why we preferred to finance with our credit union. Luis did a great job tutoring us on all the car's features when we came to pick it up. Jason checked in with us several times to make sure that we were satisfied throughout the purchase process. We felt that all three of them worked hard to make the purchasing process as enjoyable and stress-free as possible.

potomtnbiker

21 de mar. de 2014

This was our first time visiting Germain Honda and it was a very pleasant experience. Luis helped us select the perfect vehicle for us. What I noticed and what stood out during the various times at Germain was the teamwork among the employees. I was in sales before I retired and it was enjoyable to watch the interaction. When Luis was busy with another customer, Jason stepped right in. When both were not in the showroom, Corky asked if she could help and even though it was not her sale, she went out of her way to help us. I was in sales before I retired and it was enjoyable to watch. Don helped us with a question concerning a specific operation of the vehicle and Ric closed out the paperwork. Thanks,Don

PerryVitto

20 de mar. de 2014

Luiz is a great guy, very friendly to both my wife and I, and was very informative and accommodating thru out the whole process of buying our new CR V. Cliff took very good care of us also with the finance part of buying, I've known him for many years. Just met the new management team Joel and Jason and they both made me feel very welcome and like part of the family. This is the 7th auto that has come out of this location in my family and I feel the new ownership is only moving forward with customer care attention. Bought a used car for my daughter last year and Chris was great to work with, a person you can trust and the staff in the Service dept. starting with Brad Stegman, I have only good things to say about all my experiences there. I'm sure my next car will be from Germain. Thank you,Perry Vitto

Dreamscape4u

19 de mar. de 2014

From the moment i entered the showroom their friendly staff worked with me in a fair and honest manner moving through the process of buying a new car. Negotiations for my new 2013 Honda Civic EX were friendly and productive resulting in a significant saving and a pleasurable buying experience. As far a additional accessory pricing and warranty coverage for and on the vehicle they listened and worked with meto create a mutually acceptable package that i was very satisfied with. I personally highly recommend working with Mark Johnston on their sales staff for a no pressure, informative, friendly and satisfying buying experience.Randy

mktwain124

18 de mar. de 2014

My Subaru Forester lease was about to expire and I came into Germain Honda wanting to look at the Honda CR-V to decide which one to use for my new lease. I worked with Luis Downey who did a thorough job in understanding my needs and then presenting the Honda auto. He was knowledgeable about the products and programs and I felt that he had a genuine interest in me and my needs. He did such a persuasive job that I decided to go with the Honda CR-V for my next lease, passing up the loyalty incentives provided by Subaru if I had gone with them. Clifton did an excellent job going through the details of the lease and ensuring that I understood and agreed with everything on the lease. Jason and Joel introduced themselves as additional contacts and said to contact them for anything as needed.In all, it was a pleasant experience. I would recommend Germain to my friends and will go back to Germain Honda when this lease is up.

tnoechel

15 de mar. de 2014

Picked up my 2013 Honda Accord EX from Germain Honda in Ann Arbor. I dealt with both Evan Carrier and Clifton Elasivich and both gentlemen treated me with honesty and wanted me to be leave a happy customer. I can say this was one of the greatest car buying experiences I've ever had. The vehicle is amazing and I left feeling I received a very fair deal. I would definitely recommend Germain Honda of Ann Arbor to my friends and family.

ankoatm

12 de mar. de 2014

Thanks a lot for Evan's and Clifton's support. My first visit to Garmain Honda of Ann Arbor was when I spent a week after I entered the US from Japan. I wanted to purchase a Honda car which was really good quality and price in the dealer. Thanks to their advice, I picked up a car in a week. I will stay in the US for two years. I also will ask them to sell the car.

davesmaby

12 de mar. de 2014

I stopped in the other day after hearing a very strange noise coming from my front wheel area. Normally, I go to the Honda dealership in Ypsilanti, as that is where I purchased my Civic and they have been good to me over the years - however, this time, I didn't feel comfortable driving the extra 10 miles to get there. So I drove into the Ann Arbor Honda service area and explained the noise (which they also heard). Ric said he would look at it right away. I went to the waiting room and hung out for about 15-20 minutes at which point Ric got me and said everything was all taken care of - just a rock wedged into the brake, or something along those lines. He didn't charge me and even washed the car. He was very professional, helpful, and friendly. I will seriously have to consider doing some of my service stuff with them (I am loyal to my other dealership though too). I just wanted to say thank you to Ric and the staff - I appreciated your help with the matter.

churchkey

9 de mar. de 2014

I went to Germain looking at a 2013 Honda Ridgeline. I was met warmly and was introduced to Joel Rosentreter. I was shown the vehicle and took a test drive. I was impressed with the Ridgeline, so as always, it came down to price and what was offered for my trade-in, which was a 2012 Audi A4. Though I had hoped to get more value for the Audi, I thought Joel and I worked very well to get a better deal on the Honda.During this process I did receive a lot of helpful information from Evan Carrier.After I made the decision to purchase the vehicle, I worked with Jonathon McClair to get all the sale details. He was very nice and helpful in discussing all my purchase options.The day was getting late and nearing closing time. I had purchased the paint protection, and Jonathon and Joel worked with Service to get the Ridgeline prepped and paint protection applied before closing.Everyone at Germain was exceptionally friendly. During all the negotiations, I started having a blood sugar crash. Evan, Joel and Jonathon kept hitting the snack machine to make sure I had food and drink to keep me going.All in all, this was a very satisfying experience. I would highly recommend Germain to anyone I know who is in the market for a vehicle. I'm from the Lansing area, so traveling to Ann Arbor is a bit of a distance, but it was well worth my effort!!!A few days afterwards, I was contacted by Chris to was checking to make sure all was going well.

Amubala7

7 de mar. de 2014

Evan is an excellent sales person,he answered all our questions with patience and was very understanding.He put lot of effort to get the deal we wanted.I will recommend him to my friends too.Thank you Evan Carrier.

leorad

3 de mar. de 2014

My husband and I bought our most recent Honda from Germain. We worked primarily with Kent, our salesperson. Kent was clearly knowledgable, competent, experienced and professional. He was also down to earth, patient, kind and genuinely friendly. He helped us find the right car at the right price. We also worked with Joel, Germain's internet salesperson. Like Kent, Joel was very helpful, friendly and very professional. We never felt pushed into buying, we were given all the information we needed in order to make a decision and we were treated with respect. I highly recommend Germain Honda to anyone looking for a new or used car.

rahimabdul9

3 de mar. de 2014

Awesome Experience. Mark was very helpful all the way. He patiently answered all my questions and did his best to make it a pleasant experience overall. And he always had a smile on his face! Best customer service. Would buy another Honda from Mark in a heartbeat. Joel was very helpful and patient as well. He also explained how to get the best gas mileage from my car. Thanks to Joel..I'm almost getting 40 miles per gallon with my Honda

rtschultz

21 de feb. de 2014

They are very responsive to questions and issues. Bob was available at every inquiry and got back to us quickly if questions arose. His low key approach took the stress out of making a big decision.

fgalano

21 de feb. de 2014

We are repeat customers, and the experience only gets better every time. Joel Rosentreter is amazing to work with, as he does all he can to give you the best deal. Kent Hepler is an outstanding professional, with his articulate explanation of the product and the process--truly always great. Bottom line, we would not hesitate to sent any member of our family to Joel & Kent, knowing they will take care of them extremely well.

lynnmalinoff

13 de feb. de 2014

My only complaint is that Joel's quote, when I pursued quotes from other dealers, was $1000 more. Bob,during my last purchase, gave me a quote that could not be matched (2010). I had hoped to have the same experience. In the end, the price came down to match the other dealers. I suggest you revisit this....because I, in part, chose to return to the dealership so I would not have to haggle....and then, I did have to! For the record, it is because I love the service department that I pursued the negotiation and purchase at Germaine.

Breeda

12 de feb. de 2014

Evan Carrier is an extraordinarily helpful, genuine and nice sales consultant. He answered every question and concern with honesty and integrity and truly made us feel that we were his most important customers. We bought our Honda on one of the coldest and snowiest days of the year and Evan made sure our vehicle was immaculate and perfect in every way. If you need a Honda, go see Evan Carrier. He will take good care of you.

JTRell

12 de feb. de 2014

My salesman, and the whole professional staff at Germain Honda were great to work with. They were efficient, knowledgeable, and simply great to work with. No pressure sales, No gimmicks, No surprises at the end, which I have gotten at other dealerships. Jeff showed me the prices of used cars in the area, using a website, so I didn't have to shop around to know that I was getting a fair price. Seems like the internet has made buying a used car more like a commodity purchase. So the sales experience and staff are what makes a difference. These guys were great, and I have confidence that they will give great service. My neighbor just bought a car the day before I did and referred me to Jeff Williams. My neighbor was happy, and so was I.

curlydo48

11 de feb. de 2014

This was not my first experience with this Honda dealership. I leased my first Honda, an Accord, in the mid 80's. The staff has always been exceptionally easy to work with, efficient, caring, thorough, and completely professional. This refers to everyone from the receptionist in the showroom (a new addition) to the technical staff in the service area. I have been in this dealership numerous times over the years and have always had a pleasant experience. I have "goofed up" about a couple of things during our long-standing business relationship and have always been treated with patience and respect. Now being retired, the "deal" that I was able to take advantage of at this time of the year is going to put a few more dollars into my wallet and I drove a beautiful,new car off the lot.

YesJustWolf

11 de feb. de 2014

Heather DeFoe took good care of me: holding the car I wanted while I got financing even though there was a waiting list behind me for it. She knew the car and gave me a great walk-through. She made the car-buying experience as easy as it reasonably could be. She was charming and respectful. I would absolutely go to her again for another Honda.

John K

6 de feb. de 2014

I recently purchased a used 2011 Tiguan from Germain. It has had a couple "fuel" issues since the purchase. That is, it has stalled a few times. I contacted the Dealership and they gladly brought the car in for repairs. It turns out the fuel pump had issues. The car however continued to stall while in drive. I spoke to the Service Mgr directly (Paul Stec) and he had his service Analyst (Ryan) contact me immediately and we setup an appointment to drop off my car and use a loaner until the issue can be diagnosed and repaired. Throughout all of this, Ryan and Paul have been very helpful and I hope to have my Tiguan running up to snuff very shortly. In spite of my anxiety with the car (it can happen with anyone or anything), Germain has stepped up and reassured me that the issue will be taken care of. Germain's Service Dept is attentive to the customer, and at the end of the day, isn't that what we all want? Sincerely, John K.

MeribethPezda

30 de ene. de 2014

Evan is a superb salesperson. He went at my pace, addressed every one of my questions with care, and has a unique way of presenting himself more as an expert team player than a "sales person." He was very knowledgeable and he took care of every detail. Best car salesperson I have ever worked with! :)

CindyZhou

29 de ene. de 2014

I would highly recommend Germain Ann Arbor, especially Mrs. Corky Wattles. She's very professional and cordial. She doesn't push but guide me throughout the entire process of my car purchase. We are extremely happy with the 2014 Pilot we bought.

jclav1

23 de ene. de 2014

We had visited Germain about 10 months earlier and my wife remembered how friendly Evan had been. So when we went back she wanted to talk to him again, and he was very helpful and not at all high pressure. And Clifton was very good at explaining our options concerning financing and protection plans.

johndahl

19 de ene. de 2014

I came in for an oil change and it was taken care in the express area. No problems with my car and it was taken care of in about 25 minutes.

dwernie

18 de ene. de 2014

I have bought cars from many dealers and found they were all the same - However Germain Honda ended up being MUCH better. I expected the usual - sales person acting like a friend etc.My sales person was really interested in helping me find my car. She cared. The day I arrived she was VERY busy but I never felt like I was put on "hold". Despite how busy she was-I always felt she felt bad and she did make me feel comfortable and kept in constant contact with me while I episodically waited. I did not know a big sale was going on. I am a good negotiator - but she and the manager did not try to whittle down my offer. Inf fact they showed me ways I could save more money. I had service and was EXTREMELY impressed. I was apparent they all, sales and service wanted me to be happy with my new car. It was not for show - but REAL. I will definitely return to both my sales person and the dealership for my next car. In Ann Arbor, my experience has not been good - but at Germain it was FANTASTIC.

knichol5

11 de ene. de 2014

Joel promptly answered my internet question about 2014 drive and sign deals and the purchase documents.Luis explained well both the Odyssey and Pilot (purchased) features.Jonathon was instrumental in working out financing with Chase for a very good 2013 Pilot deal.They also provided a Civic Fri 01-10 overnight since I had turned in my rental.I definitely recommend Germain Honda of Ann Arbor for your next vehicle purchase.Peace in Christ.Kevin D. Nicholson

fanom

9 de ene. de 2014

Luis Downey was very helpful and friendly when we visited on December 30th to purchase a new vehicle. Joel Rosentreter gave us a great price for our Honda Civic, which we love to drive very much. There are 2 things that can be improved about our experience: 1) We came in at about noon but were only able to finish 5 hours later, which is too long, although we understand the process took some time because of so many customers that day. 2) It took a while for us to get our permanent license plate after several phone calls and a couple of visits. We understand the delay in getting our plate was due to the wrong lien holder being entered on our financing paperwork. Overall, our experience was very satisfying.

carolblanchard

2 de ene. de 2014

I started my search on Friday Dec 27 by walking in and asking for Jeff as he helped me with my prior purchase 7 years ago. This was a very busy time of year and Jason was gracious enough to help me get started. Jeff and I did talk a bit later when he was available and we made a plan to meet again on Monday, 12/30, to test drive a vehicle currently being checked out by Service. The vehicle was sold before I could get back but Jeff was able to help me with another selection. Both he and Jason listened to what I was looking for and respected my budget restriction and other concerns. For as many directions as Jeff was pulled in, he was very patient and calm as he moved from customer-to-customer over the 3 days that I saw him. I will certainly recommend him and work with him again.Clifton was great with his presentation and patience as we wrapped up the business part of the transaction. The purchase and service is as critical to me as the vehicle is. I appreciate that he listened very well and as we discussed the finances and service plans, he allowed me to keep up with him. He is very good at his job.Jeff, Jason, and Clifton all represent the dealership very well. I've had excellent service experiences since about 2003 so the Service Dept strongly supports the Sales staff. An overwhelming process to replace a car was made much easier.Thank you.

George

31 de dic. de 2013

I have had experience with these people ever since it was Howard Cooper and, when comparing it to all the other dealerships I have used over 50 years, these guys are MUCH better than any of them. I have used both the Porsche and Honda service and words cannot explain how satisfied I am with both. They treat their customers like customers want, and deserve, to be treated. They are really good people to deal with.

edieewr

30 de dic. de 2013

I have been a customer many years and continue to be impressed with the staff -- politeness, friendliness and desire to explain things to the satisfaction and feeling of security of the customer. Just all around great service. I couldn't be happier with my purchase. .

ciwillis

27 de dic. de 2013

I was in the market for a new CRV. Bob and Joel helped me out and were incredibly helpful, respectful and honest throughout the whole deal. They understood where I was coming from and managed to give me exactly what I was looking for in my purchase. All in all a great buying experience. HIGHLY RECOMMENDED

Rogsull13

27 de dic. de 2013

Corky and Joel provided great service. They were easy to work with and they worked hard to find the exact car my wife and I wanted. We will come back for our next car.

ArtemYankov

21 de dic. de 2013

My wife and I purchased our first car together from Germain recently. Overall, we had a great experience thanks to our sales woman Heather DeFoe! Here's a list of factors that led to our great experience:1) Heather gave us the perfect amount of attention. At no point did we feel pushed to make a purchase. At the same time, it was clear that Heather was working towards finding a car that suited our needs. 2) Heather gave us the facts straight up, absolutely no BS. She showed us exactly how the dealership arrives at their car prices.3) When we finally decided to make an offer on a vehicle Heather worked with us to get the price down to something my wife and I could afford. Again, we never felt any pressure and never felt like we were taken advantage of. 4) The dealership runs like butter. Very well organized and professional. Zero sleaziness.

JPreissner

19 de dic. de 2013

Luis was prompt, professional and excellent to work with. He did not push, but allowed us to make our decisions at our own pace. We appreciated his knowledge about the cars we were interested in. He made the car purchasing experience a good one. Thanks, Luis.

RogerBeech

19 de dic. de 2013

I've been purchasing vehicle for over 30 years and this by far was the best experience ever! No hard salesmanship just friendly salt-of-the-earth type of people looking to help you make the right purchasing decisions. Please take my word, as you will be as happy as I am. Guaranteed you'll have no regrets!

kingr2

12 de dic. de 2013

Jason is very knowledgeable on the cars. He is very pleasant to work with, and patient. I had a wonderful experience with this purchase. I will definetly recommand him to any of my friends who are shopping for cars.

padate

12 de dic. de 2013

Service was exceptional, as is my usual experience with this service group. They are thoroughly knowledgeable and always very helpful and friendly, even without an appointment scheduled.

myralou

10 de dic. de 2013

I would not take my Honda anywhere else for service. The employees are always courteous and respectful--especially Don Duram. He carefully and thoroughly explains the service needed and the costs. He tells me if it is safe to let the particular issue wait, or if it should be fixed promptly. I trust him totally, and the mechanics who work on my HOnda.

skfisher

7 de dic. de 2013

The purchase of our new Honda Accord at Germain Honda went very smoothly. Our salesperson, Luis Downey, was very personable and knowledgeable and did an excellent job of demonstrating the many excellent features of the vehicle and (as requested) test drove the car under a variety of different road conditions (freeway, unpaved roads, city streets). The prices of both the new car and trade-in were very fair and after a search of local dealerships, Luis was able to obtain the exact model and color scheme that we had requested. In all respects, our experience was very positive and most importantly, we just love the new Accord!

hewitts

6 de dic. de 2013

Ric is great to work with - very knowledgeable & friendly. I trust in his recommendations and that he has the customer's best interest in mind.

ChipSaam

6 de dic. de 2013

The Service Department at Germain Honda of Ann Arbor is easily the most friendly and courteous group I have ever encountered. They are very responsive and knowledgable when repairing or servicing cars. I couldn't ask for a more pleasant, better service experience with my automobiles.

karen63kramer

5 de dic. de 2013

We were treated kindly throughout our experience as we decided on a Honda C-RV vehicle. We look forward to the service offered at Germain since we have had work done there on our 2003 Accord through the years.

kverlee

3 de dic. de 2013

This is the first Honda I've ever purchased. Bob made it an incredibly easy process without offering a high pressured sale. He was friendly, honest, and professional. I absolutely love my car and the service offered by Bob at Honda of Ann Arbor.

Joejohal

26 de nov. de 2013

Thanks Joel and corky we love our new pilot what a great hassle free deal .Great honda product this is our seven honda . Thank you

Susan021958

26 de nov. de 2013

With the great service I've received on my 2002 Honda Odyssey for the past 8 years from Howard Cooper Honda, my beloved van made it for 11 years and over 200,000 miles with almost no problems. Steve Theros, my service representative, was always kind and informative, up front about which repairs were essential and which were not, always made the effort to get my car in and out as quickly as possible. He is an exemplary employee who over the years has become a friend! When the transmission went out on my van, I was completely shocked, as I'd been hoping to keep driving it for another 100,000 miles. I had not given a moment's thought to buying another car, so I was not at all sure what our family wanted or needed at this time. When I walked into the new/used car part of the dealership, I was immediately drawn to Corky Wattles. It is extremely important to have competent women in positions of leadership - even more so in a profession that is comprised primarily of men. Corky understood and honored my grief at losing that old van- all the memories of raising my children with that car - she really got it and didn't make me feel like an idiot as I cried while removing all of our things out of the car. She was patient and not the least bit pushy as we considered the options of buying/leasing another car. Even though she was new in the dealership, she had a good grasp of the information about the different cars, the pros and cons of buying new, used or leasing. When she didn't know the answer to my questions, there was no pretense; she asked for help from colleagues, who also were great. Joel Rosentreter was especially helpful on one of Corky's days off. In the end, we decided to lease a 2014 Odyssey, as our children will be off to college in the next three years and we don't know if we'll continue to need a van at that point. I really appreciated that Corky and Joel made the effort to get me exactly what I wanted. The dealership did not have the color I wanted, but they found what I wanted at another dealership and gave me a snazzy new CRV as a loaner car until the van was ready the next day. I'll continue to call Steve Theros when I need service. And who knows? In three years I may want to purchase this technological marvel on wheels that I'm driving around town today. Or... when I can downsize, I just may want to get a new CRV. And when I do, you can be sure that I'll be coming to Corky Wattles and Joel Rosentreter at Germain Honda of Ann Arbor to help me decide what I want!

jodi1491

23 de nov. de 2013

This being my very first car buying experience, I was nervous. I had my eye set on the Honda Civic since I was going for super simple but had no idea what I was getting into. Evan made it super simple to understand and even recommended me what he would do personally. When I didn't approved the first time around, Evan saw how distraught I was, assured me that Jonathon would get me approved even with a couple extra steps, and even took me to work when my ride was running late! When I finally did get approved a couple days later, Jonathon told me that his representative even said Jonathon was giving him a hard time for trying so hard to get me approved. He told him that he had given me his word and he went to great lengths to keep it. Evan was genuinely excited for my very first car purchase and taught me all the basics to working all the fancy equipment inside the car. Thanks so much for all your patience and diligence!

mi650

19 de nov. de 2013

I brought my 2014 C2S in to have the paint/fabric protection applied, seat belts swapped out, and a laser system installed. Of course, the belts and paint protection were no problem. The laser system though, they had never done before. They took the time to do it right.

CervezaSA

8 de nov. de 2013

These are the four people that I almost exclusively interact with at Germain Honda of AA. One cannot expressive sufficiently my appreciation for their professionalism, efficiency, and personalability. They are especially noteworthy because, as a small business man whose work involves not only businesses and clients in the USA bus abroad as well, I frequently meet with people in customer service positions who are pro forma, inefficient, and lack the knowledge to answer my questions. By contrast, these four individuals at Germain Honda give not only me -- but I believe every client of Germain who deals with them -- the type of service that brings great credit to themselves but also to the General Manager, Mr. Farkas, and Germain as well. Their work keeps me coming back each time to this fine dealership. JCR in Ann Arbor

BigFrank

4 de nov. de 2013

My service required two visits, because a vacuum hose broke after the first visit, VW of Ann Arbor gave me a discount on the second service to make up for my having to bring my daughter's Jetta back for the second visit. Service work done well, and Service Representative and Service Manager both great to work with. Highly recommend for service on your VW.

baozisdl

29 de oct. de 2013

The services in VW of Ann Arbor are very nice, thoughtful and efficient. Dennis and Don are very helpful for me to get the brand new CC I've always wanted. I actually got a new 4MOTION version with a very great price. All the paperwork are done quickly without any issues and I'm satisfied with all the other detail work. I highly recommend guys to visit VW of Ann Arbor. I assure you will find your dream car with a good deal.

Tiquannena

23 de oct. de 2013

The are patient, friendly and knowledgeable and really do treat you like family as well as make sure you understand your vehicle before you even leave lot. We barely even needed to read manual with the information and time the Sales Agent Zachary Coon explained to us.

thomas2012

18 de oct. de 2013

Christian went out of his way to get my vehicle in for service and completed within the short period of time I had- it was greatly appreciated.

tpreiss2012

18 de oct. de 2013

Christian went out of his way to get my vehicle in for service and completed within the short period of time I had- it was greatly appreciated.

sgainesa2

17 de oct. de 2013

The guys know me by first name...they make you feel welcome and are very honest regarding the work your car needs. Good Team...thanks

MCS

16 de oct. de 2013

I have purchased Honda's at this location since 1988, and every experience I have had in the Service department has been excellent. Don, in particular, has always been extremely helpful and friendly. Your are the Leaders and Best!!

moirapayne

16 de oct. de 2013

Why, oh WHY did I never go to the dealership before to get an oil change??? MUCH cheaper than those uncle-spots AND they CLEANED MY CAR!!!! Quick, easy, cheap and out of there in a jiffy. No attempts to sell me things I didn't need and they even gave me a coupon.

huttonhome

15 de oct. de 2013

I was at work and encountered traffic. Doug called me when he noticed traffic and the time was close to closing. He knew that I needed my car all weekend and arranged for me to pick it up after hours.

Pat M.

12 de oct. de 2013

Every experience I have had in the Service department has been excellent. Don, in particular, has been very helpful. The facilities are great also

BioWheels

9 de oct. de 2013

I've owned my Honda CRV for 7 years and love it! But for some reason my front head light lamps keep burning out. I've had to replace them 3 times in the past 1 1/2 years. Even though the service department replaces them for the cost of the lamp only, and not the service labor fee, I'm still concerned that this should keep happening.

BrandonCassidy

2 de oct. de 2013

I had a great experience here at Germain Honda of Ann Arbor. Luis was my Sales Rep and was very friendly, professional, and answered all my questions. I also interacted with Jonathan & Joel and they both were exceptionally friendly. (Even remembered me from when I visited a few months ago). I would absolutely recommend this dealership to anyone wanting to buy new, used, or lease. Worth the time!

Kaerwin

23 de sep. de 2013

I didn't have to wait for an appointment, the service was done completely and efficiently, the discounts provided by coupons were much appreciated, great car wash!

hvba2

22 de sep. de 2013

The reason why I am sharing my experience is because I was very pleased with Germain Honda. The manager, sale consultant and finance officer were so personable, knowledgeable and made the whole experience a good one. We went to many other dealers to shop for a vehicle and our experiences at the other dealers were all high pressure and stressful. Germain was different and I would definitely recommend them to friends! Ask for Luis Downey!

Dan K.

20 de sep. de 2013

Started dealing with this location when it was Howard Cooper for my new 2008 Jetta. Then for my new 2011 CC. First salesman was Eric, second salesman was Dennis Nold. Great experiences with both salesmen and everyone involved in the sales process. I met Mr Cooper and talked with him a few times. A really wonderful man.The service department staff from the mechanics to the advisors to Paul Stec is a superior group of professionals second too NO ONE. It is a real joy dealing with the service department staff. They make you feel comfortable, relaxed and reassured that you always make the right decision in taking your car to Germain. This is the greatest dealership I have ever been involved with. It is truly a 5 star organization. I have driven many car brands in my lifetime and have been associated with many dealerships. None come close to comparing to Germain of Ann Arbor. I truly believe it's easy to buy a car of your choice anywhere. But, when you can get that car serviced at the same dealer you bought it with no regrets. That's something special Keep up all the great work. I look forward in getting my 3rd new Volkswagen in about 6 months at Germain. Regards, Dan K. - Belleville

Cat G.

13 de sep. de 2013

Thank you Heather for your efforts!!! Thank you for getting me the car of my dreams for my daughter and making the process easy peasy!!! I will definitely send some peeps your way!!!

jreidling

11 de sep. de 2013

I just purchased my very first car from Germain of Ann Arbor. After searching at other dealerships, being disappointed in the manner in which I was treated elsewhere, I would assume because of my young age, I found this dealership extremely refreshing! From the moment I walked in the door the salesmen and staff were very inviting, welcoming, friendly, and extremely helpful! With this being my first vehicle purchase I was inexperienced and had plenty of questions, but everyone was very patient with me and help me through every step! I will definately be returning and telling my friends and family how wonderful my experience was! Thank you all so much, I couldn't be happier or more proud of my Honda Cr-V! Oh yea, GO BUCKS :)

A2 Len

10 de sep. de 2013

Dropped the car off in the morning. Chistian checked it in quickly. Mike Ogden checked it over. I drove it out at the end of the day. I've been using this dealership for years, and specifically have had Mike work on my cars. The guy is super and have never had a complaint.

mirelafodor

7 de sep. de 2013

Steve was very courteous and professional, he called me several times during the day to keep me updated, he explained everything, made the right recommendations. It was a really pleasant experience. I would like to recognize Don Durham as well, he helped me in the past. Both employees deserve special recognition. I did not get the same service from Brad Stegemann, he was the first one I met when I entered the building.

mpumroy

5 de sep. de 2013

Don Durham was ( as he always is, as well as other employees ) incredibly helpful, friendly, patient, and explained everything thoroughly before and after the service. I had many questions which he answered fully. He went over in great detail the list of all services done and the services which may be needed in the future. I couldn't imagine a better place to take my car for service. You are all awesome!

SilvanaandJoe

3 de sep. de 2013

I met Heather Defoe after a week of searching for a Honda Insight with my husband. At that point, we had met plenty of salesmen, and I was disappointed with the whole car-shopping experience. Heather was fantastic right off the bat. She handled a miscommunication that inconvenienced us like a true professional. Meanwhile she explained what a hybrid car could do for us. On a test drive, Heather was quite informative about the features of the car--much, much more informative than the three or four other dealers we had visited prior. She answered all the questions we had about the car and obviously knew very well the car she was selling. There are plenty of cars for sale and plenty of dealers, but finding a knowledgeable salesperson who will provide accurate information about the car you're trying to buy is not easy. Heather Defoe did an outstanding job turning us into happily satisfied car buyers.

shanongale

1 de sep. de 2013

Stopped in for an oil change and inspection before a trip....super quick visit....everything done that I asked for...oil change, check tire pressure and battery. Taken right away...barely had time to get comfortable in the lounge!

M Cerezo

29 de ago. de 2013

In and out quickly. Respectful service. They washed my car after service :)

mcbrowng

28 de ago. de 2013

Christian showed me, as requested, how to check the brake fluid and the recall appointment was completed in less than an hour. I encountered no problems.

danielmarcin92

28 de ago. de 2013

My technician is listed as Mike but I don't see him on the list. Ric, the guy at the desk, is incredibly helpful and explains everything really well. He gave me a good idea of what to expect at the next service, too.

Michael Voss

26 de ago. de 2013

Repeat....Shout out for Chris! Thanks, Chris! Efficient, professional, prompt, cordial, etc.

jenyama

20 de ago. de 2013

Absolutely love all the guys at Germain! I was dreading the experience of finding a car to lease, and Clifton made the process straightforward and relaxed. I'm eternally grateful for this whole team!!! Thanks so much!!! --Jennie Yamartino

GonzaloSilverio

20 de ago. de 2013

Great service as usual. Appreciated the fact that was informed of the overall state of the car even though I had come in for a key and a power window recall.

lynniebug

17 de ago. de 2013

Everyone at Germain Honda was very patient and professional. I mentioned the Costco auto program our son had worked thru,but my wife and I were hoping to work with them. (We have purchased 5 Honda vehicles from prior Honda Cooper in the past).They worked with us on selection (between used & new), price, the warranty options, and answers to many questions!!!Clifton, our salesman, assisted us through the whole process. Also, Jonathon McClair (finance Mgr.) guided us to good decisions.Thank you to everyone involved.Willterrterrell

healthnutgal

11 de ago. de 2013

Just leased a new car. Wow, Mr. Elasivich was able to get me out of my old lease early, and into a new car THE SAME DAY WE WENT LOOKING! He was very professional, friendly, and worked diligently to help us figure out a way to get the exact vehicle I wanted, with my limited budget. He stayed with us well after closing, to complete the deal. I left there with the biggest smile on my face!Thank You to all the staff who made this deal possible, especially those who had to stay after closing, to finish the paper work, and shine up the car!Sincerely,Carol Burris

kfoot

8 de ago. de 2013

I first of want to say how much I appreciate Ricardo Parsons. He honored a free oil change service for my very first time with the purchase of my new car and he always makes me feel like he is looking out for my best interest every time I interact with him.I was so happy I worked with Bob Dymkowski. He sold me my 2013 Honda Odyssey he was great during the sales process. I told him what I was looking for and why and I was very happy with what he put together for me.Joel Rosentreter deserves recognition to. He makes me feel like a valued customer. If I have a major repair that needs to be done he offers up a rental for me to use so I can get to work and not take personnel time off. That is so important to me and he is such a professional.I also want to thank Jim Weasel. He helped me feel at ease during the sales process as well.If you want to buy a car you have to go to Germain Honda. Best products and best service from all departments.Sincerely,Kenneth Kerfoot

Liz

7 de ago. de 2013

The man who runs the "quick-service" oil change is excellent! Very courteous and a GREAT improvement over the prior person from a few years back!!

KatCastorena

7 de ago. de 2013

Ric Parsons is a great member of the Honda team he is genuinely polite and friendly and he always remembers the customers and takes good care of us and our cars. I really appreciate the service here and how helpful everyone is.

Ed R

6 de ago. de 2013

We have been bringing our 2003 Honda Pilot to this dealership for service for 10 years and have always been pleased with the attention and quality of work. Nick Snead in the service department is a great asset and I recommend him to all Honda owners!

Steve

5 de ago. de 2013

We had to have our Porsche towed to dealer because of bad gas. Week of Ann Arbor art festival and service department went above and beyond finding us a rental car - none available in town - got us on the road to Grand Haven in a few hours. They air freighted in a new fuel filter and expedited the repair in a couple days so that I could have the vehicle back by the weekend. Great service speed and quality!

1CundiK

2 de ago. de 2013

My service at Germain was great, as always. Everyone is always friendly and personable. I bought my Honda from this dealership in 2002. When it is time for me to purchase a new Honda I will purchase from Germain.

School guy

1 de ago. de 2013

One of the reasons I've kept buying Hondas over the years is that I knew I could trust and depend on the service department at Howard Cooper's dealership. That tradition of quality has continued since the transition to Germain Ann Arbor Honda. These guys are always great! Friendly, courteous, and professional, I know they will take care of my car as if it were their own.

michergo

31 de jul. de 2013

Jason was extremely courteous and responsive through the whole sales process. He provided all information that I asked regarding the car history and maintenance status, and was very flexible about the test drive, but he didn't press me to make a quick decision (which I always appreciate). The sales negotiation went smoothly and I was treated well during this process.The only downside in my experience was that the loan rate was higher than expected and I didn't find out until well into the process. If I had known going in what the rate was, I would have gone with a different source. But the difference was not so great that I wanted to back out and start over again in a couple days time, I just wanted to close the deal at that point. Probably the dealer designs this into the process but it's not good from the customer perspective.

JenniferStout

31 de jul. de 2013

Thank you! My experience at Germain Honda was great- I felt comfortable, all of my questions were answered, I was able to explore a lot of options before making my decision, and given a lot of good information along the way. I will certainly recommend the Evan and the dealership to friends and family. Thanks for everything!

shellig

31 de jul. de 2013

I am always impressed with how quickly my oil is changed and how polite, honest and genuine Ric Parsons is with the customers. I appreciate the service here.

rdhannah

31 de jul. de 2013

The service person was extremely friendly as I came in and then he explained everything they had done when he came to get me when my car was finished.

epopp

31 de jul. de 2013

Your Quick Oil Change and Quick Oil Change + Rotation is great. I don't have a make an appointment; it's done in usually 20 minutes; and the price is fair, especially using the coupons. I originally didn't get my oil changed at the dealership, but after a recommendation from another customer, I've been getting it done for a few years regularly at the dealership. I have to get another car this fall, and knowing this type of service exists, is a differentiator that will have me coming into the dealership to see if there is a vehicle that fits our needs.

RobFayMcKinstry

28 de jul. de 2013

Cliff was a great guy that never badgered me with phone calls or emails unless needed. Also hooked me up with a great contact for a car insurance agent!

Joanna Schultz

26 de jul. de 2013

I brought my 2003 Honda Civic in for its 175,000-mile 'check up' this week. The service was prompt and limited to just what was described in the estimate. Unfortunately, my emissions light came on after the service (a continual issue with this car) so I took it back the next day. Nick hooked up a diagnostic tool and found out it was problem with the gas cap. This took all of two minutes. He removed the gas cap and tightened it up again and the light went off. I suspect it will come on again but I feel very confident in the service department's ability to fix the problem. It's not a big deal but did make for a little less perfect experience.

jprude

26 de jul. de 2013

I just purchased my second car from Germain Honda of Ann Arbor and have been truly blessed and honored to have worked with such an OUTSTANDING group of people. After a wonderful 13 years with my first car, there was no question where I should go for my next purchase. I had to get another Honda from the place that has brought me 13 years of super service, caring and friendly employees, and flexible pricing. I was treated like a celebrity. Jason Brinkman and Jim Weasel were FANTASTIC in getting me exactly what I wanted at the BEST price. I would definitely recommend/refer them to anyone looking to purchase a new or used car. Thank you for an amazing experience. I know I will enjoy my new car for many years to come.-Jen P

audrey.boyer

25 de jul. de 2013

I feel like Steve's friend when I take my car in to be serviced. He is very personable, knowledgeable and caring. It is always a pleasant experience.

bbishop16

25 de jul. de 2013

Problems were corrected and I was kept informed of the progress of the work and any additional work that might be needed now or later,.

barnettj

18 de jul. de 2013

The service employee was efficient and friendly. He really looked out for our best interest and was very honest. He communicated well and I trusted him.

koselj

7 de jul. de 2013

Last Saturday June 29 we visited the new Germain Honda Dealer. When we were on the lot we never experiencedpeople coming out to bug you. We were able to walk the lot and at our convenience came and looked for Sales Consultant.There were three sales consultants over the course of the week we tied out and all were excellent and helpful.I liked the atmosphere of the dealer and never once felt pressured to do anything.It was the first time visiting a dealer where I can say it was an enjoyable experienced. I would recommendthis dealer if someone was looking to purchase a new car.

mnadeau

6 de jul. de 2013

Jason played our lead host, but everyone he introduced us to was pleasant, appreciative of our visit and knowledgeable about what they did. Jason is pleasant to work with without being overly aggressive. He is also very good with communications. I am not easy to get a hold of and he was excellent with follow up and leaving detailed messages. Everything I asked for, he tracked down. Additionally, the dealership is spacious, bright and airy - very nice to do business at. Once we came to an agreement, everyone involved made sure that their part of the transaction was completed in a timely fashion.

donfry

4 de jul. de 2013

The way I was treated on July 1was unacceptable. Joel Rosentreter, Internet Sales Manager, had Emailed me on June 28 in response to my request for a price quote on a used vehicle. After that initial response, I sent 3 email replies to Joel that were not answered. I then called Joel to set up a test drive of the quoted vehicle. He agreed to the day and time. When I arrived, he was not available. When I asked to see the used car salesperson that Joel said would help me, no one knew of that agreement, nor were there any used other car salespeople available. A new car salesperson could not locate the car I was to test drive. After 15 minutes, he did find the car. After the test drive, he was not available. I then went to the sales manager, Jim Weasel, and shared my experience. He listened, apologized, and I left. My experiences with this dealership have generally been good in the past, but this was terrible customer service.

ausableskip

1 de jul. de 2013

In the past I worked with Don Durham and Nick Sneed in service -- Honda Pilot, Civic, and CRV. I received what I consider to be world class service from this dealer, and exceptional personal service from these reps. My Honda CRV was running strong at 273k miles when it was struck and totaled by a person that ran a stop sign. This dealer rebuilt engines on two of my vehicles to my 100% satisfaction. I believe my CRV would have given me many more years of fly fishing!!! My fish truck is gone! We recently replaced the 1999 CRV with a "certified" used CRV (2010). I negotiated a good price and our salesman, Jason Brinkman, was helpful, communicative, authoritative, and went about completing the transaction in a personable manner that was very comforting. Another salesperson was completing a transaction with a new buyer next to us as well and she was extremely helpful to what appeared to be a first time buyer so I gather that this staff is full of well trained professionals. I am in sales myself and I can recognize top level staff readily. The finance department (we worked with Tony) is very impressive and with professional service at every turn we walked out with the keys in short order having conducted every aspect for the transaction in-house with the exception of a visit to our insurance agent. This shop has recently changed owners and they appear to be conducting their business with a very strong commitment to the community, customers and employees. I am totally comfortable recommending this dealer for sales and service. EXCELLENT!

pcaa

1 de jul. de 2013

First time in my now white-haired life I bought from a dealer. Recommended by my son, Germain of Ann Arbor and Jason Brinkman were fantastic. Helpful at every turn, I have the car I need and wanted. The floor manager, the financial manager, the service personnel and the cashier all great. Jason was particularly attentive and answered all our questions and concerns thoroughly.Will return for service and recommend highly!

dkl

27 de jun. de 2013

I was pleased with my salesperson, Heather , however I would of liked to be called back regarding a piece to the car that she had said she would get. The deal shouldn't be over after the sale. I understand busy we all get busy. I feel she was very knowledgeable with the vehicle I purchased, she did sit in the car and explain things, no man salesperson had EVER done that. So I give her points for that. The deal went ok, however I seemed to wait a while before getting in to sign paperwork, title, etc. with the finance dept. They are a busy dealership, I understand. I am waiting for them to pay off my car, as a payment is due tomorrow, and I traded my car last week, so I am not going to pay for a car I do not have! So, maybe a little slow on that end also. I think the dealership is a nice place, the salespeople are knowledgeable, and she did explain the breakdown on everything.

frostcm

24 de jun. de 2013

I recently leased a 2013 Honda Civic Lx from Bob Dymkowski and the team at Germain Honda. Everything from my initial quote online from Joel to receiving the car keys from Bob was smooth, timely and fair. The entire team at Germain Honda were excellent to work with, leasing a car was easy and straight forward. I initially looked at Germain Honda upon hearing the recommendation of several friends who recently purchased vehicles from Germain. I went in after seeing a leasing special on there website. I received the deal listed on the website, which beat everyone else by several hundred dollars, with no hidden costs or fees. I never felt pressured to make any decisions and was never asked to tack on any additional features or unnecessary extras. I look forward to working with Germain Honda again when my lease is up in 3 years.

Gary W. Taylor

20 de jun. de 2013

Excellent custormer service and friendly atmosphere.

Ap2s2k

11 de jun. de 2013

I lost everything I owned in the May 20th tornado that hit Moore OK, including my beloved cars. As soon as I could I began searching for a replacement Honda s2000 and I found "the one" at Germain of Ann Arbor. I called, and my point of contact was Jason. I told him what happened, that I wanted the car, and I would be flying out to get it ASAP. Jason handled everything needed, from getting the paperwork started, to even making sure I was picked up from the air port and brought to the dealership. When I got to the dealership I found another car that was similar to another one I had lost in the tornado. Jason also helped me finalize a deal on that car as well. He even stayed later one day so the other car could be loaded on the transport truck. Over all, I couldn't have asked for more from Jason and the very friendly and helpful staff at this dealership. Honestly, thanks guys.

debjane

10 de jun. de 2013

I was in for my annual oil change and inspection. Overall it was fine, and I was pleased that it didn't take very long. I was in and out in about 20 minutes, and the gentleman that checked me in and out was courteous and personable. Thanks!

DarcyHardy

8 de jun. de 2013

Came in without an appointment because my daughter was in town from school and only had a limited amount of time. Christian and Ric were able to assist us in a minor repair to my daughter's car. Friendly and professional service!

RichardErickson

6 de jun. de 2013

I've always been given first rate service here, and yesterday was no different. Everyone is always friendly and helpful. Many thanks to all of you for your excellent work!

blaze1214

5 de jun. de 2013

I had an excellent and positive car buying experience when working with Jason Brinkman. Jason was friendly and considerate and took the time to find the right car for my needs and budget, while explaining all of my options. Jason made the selection and purchasing process easy and even fun and I'm enjoying my car. I would definitely recommend working with Jason at Honda of Ann Arbor!

GT

22 de may. de 2013

Everything was great, from start to finish. The only thing I would have liked was to have had the service required light on the dash board turned off. An oversight, I'm sure. Otherwise wonderful service.

John M

21 de may. de 2013

I recently purchased an Audi S7 at Germain Ann Arbor and was very pleased with the experience. My salesman, Chris Pugh, and the other sales staff were very professional, knowledgeable and kept me informed throughout the whole process. I highly recommend this dealership.

Btecco

17 de may. de 2013

This is the second Honda I have purchased from this dealer and part of the reason was the excellent service I have always received there. The personnel are always friendly and courteous and my vehicle is always done while I wait and when they say it will be ready. If a part is necessary, they promptly call me when it comes in and set up a time for the work which is convenient for my schedule. Recently, I was worked in to accommodate a particularly busy week ahead for me.I would definitely recommend this dealership to my friends!

Joewazoo

16 de may. de 2013

I was very pleased with my first maintenance visit to Germain Honda. They had the oil change and tire rotation done in less than half an hour and they washed my car for me!

Steve

12 de may. de 2013

I own a 2001 Audi A4 with 308k miles. It's still a very nice car due to the excellent care that it has received from Germain. Fast, competent diagnosis, excellent customer service and just plain good people to deal with.

Car buyer

10 de may. de 2013

Everything went smoothly and at my pace. My sales representative answered all my questions, and was responsive every step of the way.

Henry Martin Lederman

27 de abr. de 2013

The service department is always a pleasure to visit. The staff are friendly, professional, and are up to date on all of my car's needs. We purchased three Honda's from Howard Cooper Imports, now Germain in 2003. We will be back to buy a new Honda soon. This is a great dealership with a proud tradition of service.

Kristine

25 de abr. de 2013

The service is the best I have experienced anywhere! My mother, two year old and myself were taken to and from the mall. Above and beyond as my service estimate was only an hour and a half. Extremely friendly staff tops it off. Thank you:)

uzam8l

24 de abr. de 2013

VERY helpful and friendly staff, both the sales person (Evan) and the financial person. Seemed a little busy, had to offer assistance to other customers while I waited a bit, but GREAT experience (and I was stressed)!

normanh

20 de abr. de 2013

The Honda Pilot (2011) car was in for an airbag recall, no charge. While there addressed interior, rear-view mirror discoloration issue and determined mirror needs to be replaced. Second issue is the hitch cover not fitting tightly, new one being ordered with expectation that, if needed, inquiry will be made as to why the cover isn't fitting more tightly so avoid its slipping out from road vibration. In each and every case, the staff addressing these issues were very courteous and willing to go the extra step to determine the need. Car was washed after service, which is always a nice touch - thanks!

Customer

19 de abr. de 2013

I always expect and receive great service from the team at Germain (Howard Cooper). I did not expect to see the service fellows wearing ties -it looks out of place. A nice polo shirt (Howard Cooper days) seems more fitting. (Do you want to look under a hood with your tie hanging down?)

Gilbert

19 de abr. de 2013

I think Paul, Phil, and Danny dealt with me and my car. I had routine service, plus several major fixes of gasket oil leaks, worn brake lining, radio reception. Everything seems to be working fine. I was kept informed as parts had to be ordered and the job completed. Actually, I have been away most of the time since the service.

daniel1984

16 de abr. de 2013

I bought a new Honda CRV from Luis Downey. He was the best, super helpful, listen to our needs and worked with us to get the right price. He was very funny and made the experience that much better. I will definitely be back in three years when the lease is up to negotiate for a new car.

PinckneyBuyer

14 de abr. de 2013

Our purchase experience led by Luis Downey could not have been better. From the start, dealership employees were friendly, thorough, honest and pleasant to deal with. We got a great deal on a new Honda Accord.

uopgrad2003

13 de abr. de 2013

I have been a part of the Honda family since 1991 and have purchased 4 vehicles from Howard Cooper/Germain Honda. I have always received excelent service and have had all questions and concerns answered.

alburdi

13 de abr. de 2013

Service received was exactly what my wife and I have come to expect from Honda staff----competent, courteous and professional. In checking out, staff carefully reviewed with us the car's worksheet in terms of what we could understand as consumers.

Mr Rogers

12 de abr. de 2013

I had a trailer hitch with wiring installed. Phil met me as I drove up and in 10 minutes I was on my way home. He asked if I needed a loaner-I didn't - told me when my car would be ready and that was that. Very nice.

Nickname

12 de abr. de 2013

Outstanding service as always. Thank you for making me a happy customer who values your professionalism in keeping my vehicles in the best operating condition. By far, the service at Germain has proven to be the BEST experience I have ever received at any automotive dealership. Ed

mbass

10 de abr. de 2013

I have given a rating of 5 for each category, because my service call was handled professionally, and in a very pleasant manner. Each time I have required service I have been treated like a very valuable customer. I am so happy that Germain Honda is continuing with the Cooper tradition.

deagle

9 de abr. de 2013

Great experience so far from purchase through first service. Joel and Adam were friendly, accomodating, and great to work with negotiating the purchase, and Don in service was patient and explained things well for my first service. Being a "little" picky, they all have been very courteous and took the time to explain things in detail. A++++.

l55acc13

7 de abr. de 2013

We had a great experience at Germain Honda of Ann Arbor. We will definitely recommend the dealership and sales staff to others and will very likely visit them again when we are ready to purchase another vehicle. All of the staff we worked with directly were very friendly, knowledgeable and customer service oriented.Thank you for assisting us in purchasing our first Honda!

jamesboydwhite

4 de abr. de 2013

Both Don and Steve were thoughtful and responsive to an uncommon problem, and took the trouble to understand it. They were both friendly and pleasant and the problem was solved.

donfry

3 de abr. de 2013

I came to get an oil change for my 2007 Honda Civic Hybrid. I had a $7 off coupon that I had received in the mail, which made the excessive $44 charge more acceptable. I was in and out using the Express Service in 35 minutes, which was good.I also investigated purchasing a Honda Civic. I was looking for a hybrid but was told by Bob Dymkowski that none were available. I test drove a 2012 Honda Civic. After having my Honda Civic Hybrid appraised ($7000, a ridiculously lowball offer), I asked if there was any negotiating room. Bob said maybe a couple hundred dollars. That was unacceptable and I left. I did not feel as though this dealership wanted my business, despite the fact I had purchased two cars there in the past 10 years.

ckeesler

3 de abr. de 2013

I really dislike shopping for a new vehicle. I was welcomed at a very busy time in the dealership by Evan. His sincerity in making my visit positive was evident right away. Though he was busy with another customer, he asked my interest and made a test drive happen in very short order. I was given contact numbers for him as I was not certain which of the 3 cars I had investigated I would purchase and I said I would be making a decision over the weekend (I stopped by on Friday). I called on Saturday morning and set up an appointment to purchase the Accord. He asked about timing as he was having a very successful day. When it looked like he would be running late, he called and we set a later time. He made sure the car was detailed and full of gasoline, even though the dealership had run out of gas for purchasing customers. We were unable to go over all of the options on the day of purchase, but made arrangements to do so in the next week. I look forward to having him teach me about my car as he is sunny and a pleasure to deal with.The financial dealings were also done quickly and easily. Jonathan was a pleasure to work with on that end of the deal.

drewski59

2 de abr. de 2013

Great price from the very beginning and great sales process from start to finish. Easy transaction, and great communication via email throughout. Kent and Joel were very professional and courteous.

Suttona1

30 de mar. de 2013

I buy my cars there and always come back for service because they are so friendly. I would recommend them to anyone. Plus they are very covnvenient on my way to work.

Indolent slug

28 de mar. de 2013

Paul Stec gives one confidence. He has for more than 30 years!

lindalaw

28 de mar. de 2013

Don is a pleasure to work with and he explained the recall and checks well. However, I again had some trouble getting back to the dealer to pick up my car. I didn't need the car the next morning and Dan had advised me I may need to get my own ride back. I couldn't arrange a ride with a neighbor so I took the bus the next morning. This happened before when I had the timing belt replaced, but I was told that someone would pick me up that time. But they were short-handed and I had to find a way there on short notice. Concerning the quality of work, I couldn't watch them work on my car, so I really don't know if the work was done. The car has run well, so I guess they actually did the work. (Click and Clack on radio claim you get a new oil filter only about half the time.) Sorry to be so skeptical. Actually I do like you guys.

Brian

27 de mar. de 2013

When calling to make a last minute appoitment I did not expect to get in the next day, but Germain was very professional and accomidating on the phone and was able to pencil me in. Upon arrival we were greeted with warm welcomes and professional service. Our hope was to spend the day in Ann Arbor while waiting for our vehicle and it was such a blessing that the dealership has a driver that was a able to do that for us. Germain kept in great contact with us letting us no the issues and the progress. Phillip and Cory provided great customer service and we will be please to come back. Thank you!

VW Owner

23 de mar. de 2013

My parents and husband always encouraged me not to spend money getting service at a dealership, but I can say with certainty (having been going here 5+ years) that they are worth every penny (granted, I go elsewhere for the very basics like oil changes). They catch things I never would have anticipated... but not in a manipulative way to garner more business. The first time I went here, they discovered an issue with my windshield wipers and fixed it for free. Customer service and quality are unbeatable!

kuhlxcrunr2005

23 de mar. de 2013

My car got broken into a few weeks ago and Doug helped me get it all put back together. It looks like the day I bought it now. He was very friendly, and the work got done quickly. I will be back for future service.

JF

20 de mar. de 2013

It was speedy, professional and completely explained.

keeper

19 de mar. de 2013

I am very pleased with the service. Very punctual, pleasant and make you feel welcome. The only concern I have is that I keep getting tire inflation signals. I understand that the change of weather is considered. Any other cars I have owned have maybe once indicated this notification.

Audi Q5 3.2

18 de mar. de 2013

my service appointment was good. Just good. I was able to get a shuttle to work and my car was ready when I came back to pick it up. Clean and completed. I would not recommend this dealer to someone for the purchase of a vehicle, But that is because they like to judge customers two steps in the door. I liked Audi so much I purchased elsewhere.

Richard

16 de mar. de 2013

I was very satisfied with my repair experience. Don Durham was my service advisor, and he did a wonderful job. He was friendly and understood my concerns, and got it all fixed the way I wanted it. He called me when he said he was going to, and even ran to the back lot to pick up my van to bring it to me when I picked it up. The driver of the courtesy shuttle was very friendly and efficient. When my parts order was delayed due to a disconnect between the Honda E-store and Germain Honda, Dan in the parts department expedited the order so it would get to me on time. Two different employees offered to help me carry my heavy parts order to the van. I'm happy.

rsfuller

14 de mar. de 2013

Germain preserves the quality of customer service I had come to expect from Howard Cooper, the former owner. The prices for service have always been a bit high and I have accepted this and had all of the maintenance for my now 16 year-old Honda Odyssey done at HC because of the quality of the work. The fact that this vehicle is still running extremely well with 166,000 miles on it attests to the consistent quality of their work. It costs much less to keep this van going than it would to buy a new one. In fact, it looks as if it will be done in by body rust, obsolescence of the safety features or inavailability of parts long before I would have to abandon it due to insurmountable mechanical failure. It just won't stop. And, just to be clear, the drop to an overall 'good' rating is due to the 'ok'-ness of the price. Not everyone is going to be willing to pay as much -- but at least I feel the price is accompanied by a sense that they are doing good and necessary work.

najita

14 de mar. de 2013

Only thing I would have suggested was to go over what would be done beforehand. The focus was more on the price rather than what the "B1 Service" notice on my dashboard required and what the service department would then do. Other than that, the service was impeccable. Steve was able to have my car done within 2 hours, and he asked the porter to drive me back to Germaine to pick up my car. The driver (forgot his name) was really nice and friendly. He called me at the time I needed and picked me up at the appointed place. I?m glad that Germaine Honda is continuing the tradition of excellent service of Howard Cooper Honda. The quality of service is very important to me as a customer.

iphikleia

13 de mar. de 2013

I've been going to this dealer for service for years and they always take great care of me. Everyone is friendly and helpful. They give me good honest advice that I feel I can trust. Ric took great care of me today even though it was just an oil change. He check all my fluids, tires and battery and got me back on the road quickly. Job well done!

wpfindlay

13 de mar. de 2013

I got the kind of good service I have come to expect from this dealership over the seven years I have been in Ann Arbor.

PatM, Cargo Room At Last

10 de mar. de 2013

My sales rep, Kent Hepler, made buying my 2013 Honda Fit Sport a fun experience. A description I never thought I'd use when purchasing a car. Kent was able to tell and show me all about the Fit and answer my specific questions. Two other dealerships could not do this, maybe they knew more about their pricier vehicles, but not the functional Fit. So Ann Arbor Honda knows its business backwards and forwards. Kent never pressured me, but worked with me to get the best price and car for my wants and needs. My only disappointment in the car is the "console armrest" accessory (not inexpensive), which has so little space in it that my sunglasses case must be positioned just so, in order for the top to close all the way. Nothing else fits in there. My suggestion, do not add this accessory, just stick with the padded armrest that comes with the car. However, this is a very minor disappointment. The Fit is cargo giant in a little package. And the midnight plum color (almost black except when the sunlight hits it just right) makes this mini mini van actually look elegant. Thanks, Kent!

Mom2Texans

7 de mar. de 2013

We have purchased two Hondas from Germain and have had most excellent experiences, thank you Evan! We came to Howard Cooper 6 years ago to service our daughters car. The service department is hands down the best we have EVER been to and we have lived in many cities and states. They are quick, honest and trust worthy. Thank you Germain for keeping all these great people who care so much about our families safety.

GTIenthusiast

6 de mar. de 2013

The service department is: -professional -courteous -communicative I highly recommend Germain to anyone who is buying a VW or needs to service their car.

"Little Old Lady"

6 de mar. de 2013

I find the people to be kind and very helpful. This is my third Honda and if I ever have had a problem they have been able to take care of it in a timely fashion.

evilone

6 de mar. de 2013

The People are Great here and very helpful. I love my New Used Element it is just like my old one. Thank you Paula Tselios

larnan

4 de mar. de 2013

Salesman was very informative, brought in the General Manager at one point. Gave very good price and communicated very well thru the process. He was right on time for the closing and had everything set up. Went over the features of the car very well

elmora

1 de mar. de 2013

I have been a client of Howard Cooper for the last 20 years. If the service is kept at the same level I do not plan to change.

CherylC3

27 de feb. de 2013

I was a little early for my appointment and was taken immediately instead of having to wait for the designated time, which was nice. They checked some things for me that are important for my car to keep running and I feel I got a fair price for the work done. Plus it did not take all that long. I don't remember the person who helped me, but he was very nice.

lgreviewer

25 de feb. de 2013

The folks at Germain were very professional and fair. They have a friendly atmosphere and a good selection of vehicles. I'd recommend them to others.

AnjanSaha

24 de feb. de 2013

I felt like I was treated as a family member. Everyone was extremely respectful and very customer satisfaction oriented. I would HIGHLY recommend this dealership to anyone who is looking to purchase/lease a vehicle from Honda.

balraj

14 de feb. de 2013

always very happy with the service good to see that the quality service from the Howard Cooper days to the new management have not diminished in any way. thanks!

Freddy

12 de feb. de 2013

Germain Ann Arbor Volkswagen service department continues it's longstanding commitment to customer satisfaction. My vehicle is always looked over for safety even when I'm just coming in for an oil change. My time is respected and I enjoy the courtesy shuttle service after morning drop-off.

cfsunlet

12 de feb. de 2013

Very friendly and efficient service! They are very good about communicating with me on the status of my vehicle.

Kassidy

12 de feb. de 2013

I called on my way to the dealership because I was having problems that needed to be addressed immediately. They squeezed me in without an appointment and still had me out within 20 minutes.

num1jules

9 de feb. de 2013

We have been coming to Howard Cooper/Germain since 2008. We have always worked with Joel, and he has treated us like rockstars every time we walk in the building. This time my Honda Civic was totaled from an accident I had on I-94 going 70 mph. The car kept me safe, and I walked away with some minor aches and pains. I called Joel and he made picking up my new Civic so easy. Leasing with Honda is great because they provide financial protection if your car is totaled. I will only have to pay my deductible, and I have another brand new car. Thank you Joel, YOU are the rockstar!

HGPJR

9 de feb. de 2013

I had accessory door sill step lights installed on my 2013 Honda Accord. The job was done on time and done properly. I'm very impressd by the staff at Germanin Honda. From the sales experience to my most recent visit the staff has always been most courteous and helpful. I have recomended this dealership to friends.

Spangler

7 de feb. de 2013

I was in for Oil change, etc., tire rotation. Ric greeted me in the express lane and was very professional, very friendly and happily answered my questions. He was able to provide me with a discount for the services provided; that is always a happy thing.The service was accomplished in a short time and I was out of there in a timely manner.This was my first visit since Germain has taken over for Howard Cooper. I have been dealing with HC for many years and was nervous, to say the least, when the sale was announced. I was able to chat for a bit with Don Durham; he helped set aside my anxiety about the change. He assured me that as far as I am concerned as a customer, if I see any change in the care and service, it will be positive.You have probably already heard from many of the Howard Cooper faithfuls that you have big shoes to fill. I wish you the best.Of course, if you are dealing with Honda customers, you are in a good place to start.Thanks,Bill Spangler

DaveMac

6 de feb. de 2013

I was afraid I wouldn't see the same friendly faces that always greeted me when it was Howard Cooper Honda. Luckily, the same wonderful people are still on staff, doing the same great job as they did before. I have always had my Honda serviced here, and it's nice to know that I can continue to expect the same great work and friendly people.

Charles & Lynn

31 de ene. de 2013

Thanks Evan, Charles & I are very happy with our new Honda Fit. You did in a couple days what another dealership couldn't do in a month! You're the best!

Outdoor Lady

30 de ene. de 2013

As always Paul your department was awesome. It has always been a pleasure to speak and rely on your service department. Mary

Frankie

30 de ene. de 2013

Germain Honda Service was Excellent. The staff is always Awesome and provides amazing customer service. Thanks Again.

audrey.boyer

26 de ene. de 2013

100% of my visits to Howard Cooper are for service and approximately 99% of the time Steve is my service coordinator. This visit I had an oil change. When I pulled in the garage, Steve greeting with me "Good morning Audrey, how are you today?" I am sorry but I didn't get the gentleman's name that did my oil change but he also was very polite and gracious.It has always been a pleasant experience to have my car serviced at Howard Cooper Honda.Thank you for putting customer service as a priority.Audrey Boyer

tipmeistera2

22 de ene. de 2013

I have had very good experience with my Honda Fit, but one day it did not start at all. Made an appt, jump-started it and took it in to Germain. Don was very thorough and explained that they would check the ignition system and charging system and measure "key out" current draw to see if there was a fault somewhere in the vehicle that was drawing enough current to drain the battery overnight. Turned out that the battery itself had developed a bad cell that shorted out the whole battery. They put in a new battery, printed out the test reports for me and there was no charge for parts or labor. I was able to pick up the car later that day. How could I not be very satisfied with top-notch service like this? :-) --John A.

xmandave

19 de ene. de 2013

Service performed quickly, while I waited in pleasant lobby. Oil change and basic inspection. Learned I needed air filter. I asked if this was something I could do myself, and service rep recommended a K&N filter. Very helpful!

Barbara

16 de ene. de 2013

I made the appointment two weeks ahead of time for 7:30 am I arrived qt 7:46 and was given a ride home by the shuttle at 8:00. The service as compowete at 11 and the shuttle came to get me. The car wqs washed, I got a report of the condition of the car and whipper blads were changed, damaged antenna was replaced and they explained how the emergency light in the car turns on.

jewelserwin

16 de ene. de 2013