paul

1 de may. de 2016

This is the 3rd Acura we have either purchased or leased in the last 4 years. We love the Brand for its performance and value. All purchases have been with Gettel Acura of Sarasota. Through the past years we have always been treated well and fairly by their service department. Our reason for coming in was to get our RDX servicedWe wandered over to the new cars to see what was new, But to be completely honest, the sales part of their business has left us disappointed based on promises made, unresolved issues and lack of satisfaction UNTIL our last purchase yesterday. I grant you it is early to make a total judgement of the lease purchase as with any new purchase after only one day, BUT what happened to us yesterday has certainly changed our feelings towards the dealership. The professionalism and courtesy we were shown by your employees who, were new to us, made a distinct impression and changed us yesterday from just servicing our RDX to upgrading to a new RDX.The saleswoman Mary and her sales manager Robert spent the time fully pointing out not only the newer features and technology, but went well beyond showing us how to actually use them with patience and expertise. For the first time we came away not just enamored with the car but understanding how to get the full use of it. Finishing the sale with Jamie was just as satisfying. I want to congratulate Gettel Acura on finding these professionals and making us "satisfied" not just customers.

Barbara C

1 de may. de 2016

Yesterday, I leased a beautiful 2016 RDX from Gettel Acura, Sarasota. Sales Personnel were Mary M and Robert S, who were most professional, knowledgeable and friendly; working diligently to provide the perfect outcome for me. Jamie D efficiently processed a smooth transition for the new vehicle. What a great experience! Thank you Gettel Acura.

Rhonda

10 de abr. de 2016

Bought pre-owned vehicle and was assured it had been thoroughly checked for any maintenance issues. Within just three weeks the vehicle at times would just lose power completely as I was driving down the road. At other times the steering wheel would lock up and I couldn't turn the wheel. This was especially scary when i was on interstate with my children. I decided to go to the website and enter my Vin number to check for any recalls and there were several!! So if maintenance was checked how was that missed? I called dealership and first and only thing he said was..."you should have bought the extended warranty." Not are u and your family okay? Then two months later had more repairs needed totaling $650. Six months after purchase had to jump start vehicle and purchase new battery. I have had more issues with this vehicle in just a few months than I have had in my last two vehicles that I owned for 5 years each. Also after I signed all paperwork for vehicle and I went to get in it I noticed long scratch down drivers side door that wasn't there before. They refused to fix it ... "it was my car my problem now."

LOUIS

1 de abr. de 2016

LYING SALES MGR--BEWARE...i was dealing with them for 2 weeks on a car they had for 2 months on the lot..sales mgr called me and said he was sending car to the auction and i had about an hour to decide..this was on friday..i passed on the car...monday the car was still there and they raised the price from $16,300 to $21,999...wth ??? a few days later i was notified car no longer available...a few days after that (tonight) i found it at one of their other dealerships..gettel toyota...price now $19,991...the sales girl jennifer was great..to bad the mgr lied and tried to pressure me not to mention their incredible bogus $900 dealer fee and charge of $335 for e-filing and title transfer...my toyota dealer charges $150 and dealer fee $499....what a ripoff..

Grateful busy professional

19 de mar. de 2016

Respectful and knowledgable visits with great follow up. No pressure as the Acura RDX sells itself. Roe is a smart young man who easily earned my confidence. Would definitely recommend the staff and their highly rated products.

Ed

26 de feb. de 2016

Just purchased new 2016 MDX. Fantastic vehicle. Gettel Acura's sales staff were excellent. Best of many car buying experiences for me.

Bob

25 de ene. de 2016

For the price I paid for the Acura, there should not have been a sales pitch at the end for maintenance packages that ranged from $4000 to $7000. Ridiculous!!!!! Much of the content of those packages should be complimentary. Not all, but at least oil changes. The "Auto Butler" looked like the biggest scam ever! A car wash with wax!!! $4000 ?????Happy to get basic maintenance done locally in my home town and do a wax job myself now and then. Remains to be seen how happy I am with the car but the scam at the end was not very professional. Lily and Jaime did a fine job but I am sure they are schooled by management to push the scam packages. That needs to be fixed.I did not bite.

CJAN

15 de ene. de 2016

The service department is the best that I have ever received. My advisor Lucy Aguilar is the best she is always very polite and professional. The rest of the staff is very friendly and helpful. I would say that is Gettel Acura has always delivered WORLD CLASS SERVICE!!!

charaub

14 de ene. de 2016

Always use Gettel Acura for service on our MDX; we enjoyed another excellent, efficient visit this morning, that was competently handled by Roger in the Service Department

S. Smith

13 de ene. de 2016

This Acura dealership does a great job on service. People are friendly. The facility is clean and modern. I was very pleased . I will be glad to go there again.

Whend

5 de ene. de 2016

Just bought 2016 TLX Advance 3.5L. Great car. Great buying experience with Gettel. Very low pressure. Just there to help. Didn't have the exact color I wanted and found only one in Florida. Had it on the lot the next day. Spent all the time I asked for to go through the Nav, driving, safety systems.

Mer

30 de dic. de 2015

Great service department and service advisors. Friendly and professional - my TL has never been touched by anyone else . And at almost 250,000 miles, the car is still going strong

Colonel B

18 de dic. de 2015

I have owned 3 Acuras, the last, a 2006 RL. With 190,000 on it, I still got comments like "when did you get this new car!" It is due, in great part, to Gettel's excellent service department. Especially, my service representative Roger, and my mechanic, Larry. They were the reason my wife and I went there to purchase a new 2016 RLX sports hybrid. My sales associate was Roe Elliott. An excellent sales person, Roe was very knowledgable about the vehicle and made the experience a great one. I would highly recommend Gettel Acura to anyone who was looking for a great vehicle at a good price.

usedperson

12 de dic. de 2015

Bought a used car amazing price. When car was delivered at night time the detail department did not do their job. Car was delivered with paint on the windows, a green G for Gettel. The car had a filthy interior, and tires were almost flat. There was a dent in the roof that was not noticed by myself nor the sales agent when test driving car. The tint on the rear passenger window had been ripped. I was told that the car would be detailed. I was not pleased with the shape of car when delivered. The manager looked at me like it's too late to fix because I had already signed the papers. I would not recommend this place. I will say they were friendly and the price of the car was very affordable, but their detail department might as well not even exist, for the way in which the car had been delivered was less than satisfactory.

Patricia Donnelly

10 de dic. de 2015

Excellent service always get an appointment on time.They look over my vehicle tell me what is wrong and get it corrected. I go in once a year for service.

GLSatisfiedCustomer

10 de dic. de 2015

I have done business with Gettel Automotive for 20 years. The people and service is superior in every way After 12 + cars I do not shop anywhere else

gzaris

8 de dic. de 2015

This was my first visit to Gettel Acura as I just moved. My visit was prompted by a dead battery. I called and made an appointment for the next day at 10 am. After jump starting my battery, I arrived early at 8:30. I was greeted warmly and was back on the road by 9:30.

Mr. Evans

8 de dic. de 2015

If you need service for your Acura, deal with Roger. He knows Acura cars/SUVs. More importantly, Roger deals with people with respect and integrity. He treats all customers the same, whether you have a brand new fully loaded MDX or a 1999 MDX with 200K miles on it. This was my third time using this dealership for service and every time the car drives like new when I get it back, so I know quality workmanship is being performed. I had a Lexus prior to coming to Acura and I was spoiled by their service department's amenities, but I know that I was paying for those amenities through higher service bills. My only recommendation is that Gettel Acura tries to upgrade their waiting area, a little bit,for persons having/choosing to wait for their vehicles. Gettel should try to make their service customers more comfortable and feel more welcome by taking a cue or copying what their neighbor,Wilde Lexus, has done for their Service Department's customers.

mossman385

5 de dic. de 2015

this was my first service appointment at Gettel since moving my MDX from NJ. Was very impressed with service, staff, and facility. Everyone spent much time making sure you were happy and satisfied. My service representative Roger was professional and thorough. I highly recommend this service department.

Teeder

25 de nov. de 2015

Roger W assessed the problem...proposed solution and delivered repair on time .Hopefully it is a perms not fix.I will be back for regular maintenance in April 2016 before trip North.

Bob

25 de nov. de 2015

This was my first service (oil change and tire rotation), plus "Auto Butler" wax treatment, on 2015 TLX. Everthing was excellent from phone call to schedule - through service check in - to completion. Acura dealer waiting area is excellent with large TV, coffee and cookies, computers and newspapers. We have had three Acuras before the current TLX. They were an MDX and two TLs. By the way, TLX is a terrific car, best yet. Runs great, handles great, mileage is great, safety electronics terrific. Got 35 MPG on a 250 mile highway trip yesterday. Extremely quiet and comfortable.

Tcunnin

10 de nov. de 2015

Excellent service on a consistent basis...We have had our current MDX and previous MDX serviced at this dealership since 2002. They have consistently exceeded expectations each and every time...

ponylane

6 de nov. de 2015

Luci Aguilar continues to be an excellent service manager; on-time, helpful and always with that smile.We can always count on her to get us in an out of the service area with a full understanding of what was done to our Acuras.

Rick Betz

6 de nov. de 2015

I made an appointment to have my Acura serviced with Gettel ,My rep was LUCY,who went over all the procedures one by one with me and there were many..I have never had a service rep. do that in the past.LUCY is a five star ***** asset to this dealership

Rob Paul

3 de nov. de 2015

Bought our 2 CPO RDX's from here this year after our 2004 MDX had seen better days. Sales guys are great (Brandon and Corey). Always treated well by the sales department BUT Roger and Jeff in service are what keeps us coming back. I have over 20 years in the auto repair industry and these gentlemen treat their customers right. This is a dealership that I can send my wife to for service and not worry about her getting ripped off. Best dealership experience I have ever had in over 20 car purchases!

MDXman

21 de jun. de 2015

I'm 51 years old, and of all the vehicles I've bought in my life, this was by far the best experience. We bought a brand new 2016 MDX from Gettel Acura in Sarasota, even though we live North of Tampa. The reason was two fold - best price, and customer service BEFORE we even saw the vehicle. The backstory is that we called local Tampa area dealers. Some didn't even call back! The ones that did could not match the price from Gettel. Zack not only assured us over the phone of what he had available, but drove the vehicle up to Tampa for us to test drive it!!! (All I can say to Tampa Acura dealers is - you losers need to learn a lesson here). To be fair, we were working with a local Ford dealer and considering buying a 2015 Expedition. But to get the same or rather "similar" features that the MDX had, we would have needed to purchase a "limited" model for about 10K more!!! (and beleive it or not, we had the Ford employee "A" plan discount applied as well....it was laughable). Anyway, back to Zack and Gettel. Zack is a really respectful young man who treated us honestly, and went above and beyond to make our whole experience a pleasure. The dealership is a really nice facility, and Robert the finance manager was very easy to work with - we were in and out in about 2 hours. (I have had experiences in the past where I've been at a dealership 5-7 hours - at night - last one to leave the lot....how refreshing to see that Gettel just does what dealers should do - no BS, just great service. Now that I know what to expect from Gettel, I wouldn't blink an eye to drive 200 miles, and you can bet that my next vehicle will be from them. A big THANK YOU to Gettel Acura and their team, but most importantly to Zack - because of your you, it was fun to buy a car again.

EDD

6 de jun. de 2015

I bought a certified pre-owned RDX from Gettel online/over the phone and had a family member pick it up last week. The car has low mileage and is immaculate; it was priced several thousands under the TMV plus it had installed OEM external accessories worth ~$2K so I really got a good deal from them. The quality of customer service I received throughout the entire car-buying process was second to none; quotes I requested online were provided the same day and the reps who helped me (Galo and Ashley) were both top-notch professionals. Five stars across the board--I'd definitely recommend this dealership!!!

EDD

6 de jun. de 2015

Bought a certified pre-owned RDX from Gettel online/over the phone and had a family member pick it up last week. Car has low mileage and is immaculate; it was priced several thousands under the TMV plus it had installed OEM external accessories worth ~$2K so I really got a good deal from them. I'm compelled to write this review because of the quality of customer service I received throughout the entire car-buying process was second to none; quotes I requested online were provided the same day and the reps who helped me (Galo and Ashley) were both top-notch professionals. I'd definitely recommend this dealership!!!

Gm Bohardt

26 de may. de 2015

Just purchased a Cerified 2012 Acura MDX from Gettel and could not be more pleased. We dealt with a very professional salesperson in Gary Waller who handled the transaction in a very professional manner, as well as Jamie Demers, Business Manager, who handled all the paperwork, We had the opportunity to add additional accessories to our MDX and dealt with Lucy Aguilar, Assistant Service Manager. Another pleasurable experience. Lucy took care of setting up the service installation and couldn't have been more accommodating. A true professional. When my Audi finally calls it a day, I'm looking forward to adding another Acura from Gettel.

Donnalee

19 de abr. de 2015

I just leased a beautiful new ILX Acura from the good people at Gettel. Many thanks to Greg Smith for his professional but personal touch in guiding us through the sale. He was friendly, informative, honest and sooo helpful with all the questions. The place is so clean and every one there went out of their way to stop and say hi. Customer service surpassed any dealership I was at. Thanks Greg and all the ones who made me feel like I was the only customer in the place even though there were others. And ..oh yea.....I Love my Car!!!!!

Hstevenson

26 de feb. de 2015

We purchased our 2015 MDX on Christmas Eve from Ron Comrie and we could not be happier! He was very helpful and knowledgeable about the vehicle. Our experience with Gettel and Ron was completely flawless and I am still loving my MDX as much today as I did :-)Please, if you go to Gettel, ask for Ron!! You won't be sorry!!Robby & Holly StevensonBradenton, FL

R.dewald

12 de feb. de 2015

We recently bought a 2011 Dodge Durango from Gettel Acura of Sarasota as is. After I took the vehicle for a test drive and had no service lights and good car fax report for maintenance. Our sales rep preceded to tell me about the 120 point safety inspection they perform on all there vehicles. We then proceeded with the sale as if they new nothing was wrong with the vehicle. After we had the vehicle for 4 days we noticed that the fog lights blink when we use the right turn signal, and when the fogs light were turned on the right blinker would stay on with a steady light. I then took vehicle to my local mechanic, we then discovered the fog light/ blinker problem is a system of a larger problem. That can cause the vehicle to not start or even worse stall while driving down the road, losing power steering and brakes. On top of the obvious safety issue it cost approx $1200 to repair. I then proceeded to call Gettel Acura to see if there was anything they could do to help us out. And was told that no and we bought the vehicle as is. I then asked to speak to the service manger to inquire about the safety inspection. He then told me the safety inspection was stopped because of a front headlight assembly issue (blinker). And the vehicle was to be sold at auction. This information was new to me, and if I had known of this I would have looked into it further, before I purchased the Durango. I then proceed to ask for a copy of the service records and was told that they will email them to me with the safety inspection. I didn't receive that email, I then call back numerous times trying to talk to the general manager. After two days finally spoke with general manger. I explained the obvious safety issue and that the safety inspection wasn't completed, and that I still wanted the service records and safety inspection report. He proceeded to tell me that I will not be getting the service records or safety inspection. If I had known of the problems before the purchase as they did, I would have reconsidered my purchase. The general manger then told to me there is nothing they will do the help and the problem is mine. It feels to me that Gettel Acura was more interested in a quick sale and had no regards for my family or family's safety. All I wanted is the issue fixed, because I was lead to believe I was sold a vehicle that had a completed safety inspection. But that was not the case. I am very disappointed in how they handled this matter. Very nice and polite while we were buying the Durango but that went right out the window as soon as we walked out the door.

Mary Louise

30 de ene. de 2015

Just bought a new MDX from Gettel Acura, and I thought the sales staff was great! Especially Ron Comrie, who was knowledgable and generous with his time. We did visit other dealers for Ford and BMW, and our Acura experience was far better than that of those two dealerships. Congratulations to the whole staff at Gettel!

jami

31 de dic. de 2014

Second to none service advisors, service manager and comfort with dealership. I have never been disappointed with answers to inquiries and service. Because of my experience with Gettel Acura, I cannot imagine that I would drive other than an Acura as my primary car. Love the dealership, Jeffrey, Roger and those who service my vehicle. I always feel confident upon leaving that my vehicle has been thoroughly checked. Thank you all. Wishes for a wonderful new year filled with health, hope , healing and happiness. Carolyn D

Pamela

23 de dic. de 2014

I wasn't in the market for buying a new vehicle but happened to stop by Gettel Acura to check out the new MDX. Ron was the first person to greet my family in the parking lot. After a brief description of what I wanted to see, Ron didn't hesitate to go inside and unlock the doors to a beautiful dark cherry 2015 MDX. We immediately fell in love with the vehicle and the rest is history. Ron did an amazing job meeting our needs and providing assistance with the features of the new 2015 MDX. I highly recommend anyone whos buying an Acura to visit Gettel and ask for RON!!!

charlie34229

8 de dic. de 2014

I enjoyed the experience of purchasing my car. Ron was a pleasure to work with. I am very happy with the deal we settled on.

Jessica R

19 de nov. de 2014

I recently purchased an Acura RDX at Gettel Acura and worked with Ron Comrie. I get anxiety purchasing vehicles because I don't like to feel pressured when I'm "just looking". Ron came right out and greeted my husband and me but then gave us our freedom to walk around and look. I ended up test driving the RDX and I absolutely fell in love with it. I decided to lease the vehicle, Ron was very knowledgeable and didn't pressure us at all. He explained all the features the vehicle had and got me the price I was looking for. The fiance department is also so professional. Overall, great experience, I would highly recommend and go back for my next car purchase.

Kevin

14 de nov. de 2014

I recently purchased my Acura from this dealership with the help of Ron Comrie. Ron was extremely helpful in answering any question that I had and provided tremendous help from start to finish of the deal. From the test drive to extended warranty plans, he made the process go very smoothly. I was extremely satisfied with my experience at Gettel Acura and I would highly recommend them to anyone interested in purchasing a car. Ron made it seem as if I was buying the car with the help of a good friend and not a salesman.

Mmc

28 de oct. de 2014

This dealership is obnoxious, in my two times there I have gotten caught up in their ridiculous system. No one to meet you for service, having to wait for 20 minutes for 'your service rep' to pull your paperwork (I never met this guy in my life) even though another rep was doing nothing. On the list for airbag recall but not called, had to follow up to get my parts and appointment guess my personal customer service guy just forgot! The place is a ghost town and no employees available to find out about how to get your car serviced. Parts is the same, last time waited 45 minutes to pick up ordered parts.

Lacya23

27 de oct. de 2014

Buying a car can be an extremely stressful experience; however, Ron at Gettel Acura was a pleasure to work with!! He goes above and beyond to make his clients more than happy! I would HIGHLY recommend Ron if you are in the market for a new or used Acura. Very friendly, and knowledgeable! :-)

pur_ank

17 de oct. de 2014

I called more than few times to make an appointment for service my car but no lady who work there said your service advisor or service specialist will call and make appointment, I waited few hours and called again no one replied till three days then schedule appointment with guaranty for loner car from Acura not from hertz and finally gave appointment after 6 days because of loner car and when I went there they refuse to give me Acura loner car and offer me hertz rental car (basic car like lower than economy) and I told you already promise and they said sorry I don't have one. Then I refuse and told them I don't want to repair my car here and they said your key in your car and when I left there were two service associate was laughing on me. They don't care your business, when you go to buy car from them they promise that when you come to repair or service your car they will give you same or higher model of Acura for loner and I also schedule my service 6 days in advance. Their service is worst I ever seen. They just want you to spend money their when you go for repair always ask you something to which not even necessary. Their customer service is not match with their status even Kia or Hyundai or ford are gives you better service than them. Will never go again.Even one of my friend went to buy car and they not provide them good service at all and one of sale person said we didn't invite you to come here and buy car this is your personal choice if you want then buy otherwise up to you.

garymulvaney

10 de oct. de 2014

Do not buy from them sold car full of rust and would not do anything about. This was the worst experience of buying a car I have ever had suppose there mechanics all signed off on it if so they all need to go back to school its to bad cause that gives the mechanics a bad name they lie and blame the mechanics. DO NOT BUY FROM THIS DEALER

lynnvelasco

1 de sep. de 2014

Thanks Ron for a wonderful car buying experience. It was fun, hassle free and most of all haggle free. He treated like family. I recommend my friends and family to your dealership because of Ron's expertise . We are very satisfied with the car . Thanks to Ron again.

balletmom

29 de jul. de 2014

I bought a used car for my son and the salesman told me it was in good, safe driving condition. My son test drove it and it seemed ok. We had to sit it there after I bought it since my son had to pass his driving test. We went to pick it up and the check engine light was on. Service did not have time to diagnose it and told us it was probably due to it sitting for a while and would turn off by itself. He told us to bring it back in if it didn't turn off and they would diagnose it for free. After a week, the light was still on so we brought it back. After fighting with the one of the heads of the dealership, they diagnosed it for free but then said it would not start. What a strange coincidence since my son never had a problem starting it. I had to pay over $321.00 for a new starter sensor. I was lied to by the salesman and he didn't want anything to do with me after I paid for the car. He was also very rude to my son and I when we came to get the car. I left a message for my service person since I had a question and he has never bothered to call me back. Do not buy a car here!!

Donna and Ray

27 de jul. de 2014

Ron Comrie was excellent in the recent purchase of our Acura MDX! Very nice, courteous, and always willing to help! We had a great experience!

MarshaMusic

24 de jul. de 2014

I was blessed to walk into Gettel Acura and be met by Ron Comrie. In all my experiences with buying cars, I have never met a kinder, patient and more caring salesman. Heavy-handed sales tactics were NEVER part of the picture; Ron let the wonderful RDX sell itself, while he answered all my questions and smoothed the way for me to drive away the following day in my new car. This is my first luxury vehicle, and though I obviously had higher expectations for the quality and comfort of my new Acura, I had no idea that the "luxury" would be more than matched by the service Ron's salesmanship provided. In the month since purchasing my new RDX, I have suffered great personal loss. My beloved mother passed away two weeks ago. I was her caregiver, and she had already been gravely ill when I entered into the car-buying process. Ron's compassion for me has been extraordinary; he has been understanding, helpful and careful not to be an intrusion. Though I bought the RDX over a month ago, Ron continues to provide assistance as I try to negotiate my way through learning how to operate all the "bells and whistles." Later today I actually have a scheduled "lesson" with Ron to help me navigate the navigation system, Bluetooth possibilities and individualize my settings. I wholeheartedly give Ron Comrie my absolutely highest recommendation. Thank you, Ron!!

srmhickman

21 de jul. de 2014

Thanks to Ron for an excellent car buying experience. Ron was knowledgable, friendly, available, and not pushy.He worked through all of Acura's options with me, followed-up in timely fashion and assisted with some post-purchase dealership work.I would deal with him again, and send friends to buy from him.

MrCox05

10 de jul. de 2014

It is with immense pleasure and sincere appreciation that I express my gratitude for the services rendered by your salesman Ron Comrie during my most recent car buying experience. Rons sense of care for the needs and desires of customers, keen ear, knowledge of the dealerships vehicles and services, and enthusiasm for creating the best possible solution for his clients, go beyond the normal call of duty. I felt secure in my decision to purchase my automobile, and felt as though Ron, although a salesman, had my personal interest at heart. Mr. Comries ability to create an inviting atmosphere and more personalized car buying experience has thus far ensured my loyalty to the Acura Corporation. After experiencing a less desirable introduction to the Gettel dealership by the way of another discourteous and judgmental salesman, and the request of another member of staff, Ron was there to pick up the pieces and clear the air. He immediately corrected information that was inaccurate, offered insightful knowledge, and provided an additional opportunity to explore my car of interest. It is true that in the absence of Rons presence and assistance during my car buying experience, that I would have left the dealership dissatisfied, disappointed, and completely disengaged by the Acura brand. Purchasing a new vehicle is an enormous deal and can be completely overwhelming for anyone. Due to Rons efforts, I was able to gain new knowledge, purchase my vehicle of choice, and build a new love for the Acura Company. With Sincere Thanks and Appreciation,A Happy Customer!

Kamsbuls

1 de mar. de 2014

I had the worst buying experience when I purchased my new car through this dealership. I brought my car in August 2013. They sold me a corroded and rusted car. The whole underside of the car was corroded ( salt water corrosion) and rusted. I was kept in dark about this.I only came to know of this when I took the vehicle to my closest Acura dealership complaining about the vehicle brakes. When they looked at the brakes, that is when we found out about the corrosion and rust on the underside of the vehicle. Even they were shocked that some one can sell a vehicle in this condition.Since then I have made repeated trips to the dealership urging them to replace the vehicle or cancel the purchase and give my money back.I got nothing. They cleaned up the corrosion and rust and told me to take the car. No compensation in any form was offered.I was in shock that a new car was sold in that condition and that they were not ready to own the responsibility of it even a bit.They cared less about providing any kind of customer satisfaction and had a very bad attitude. I would stay way from them.

dany

28 de ene. de 2014

great facility great sale staff who were just as nice before I buy as they were nasty after I asked them to hold true to their word of fixing some issue on the car I bought and was still under warranty but they said that their specialist told them it was wear and tear; wear and tear after 3 days a transmission!!!! Bottom line they don't honor their own written policies.

marisa

12 de ene. de 2014

they refused to honor their 3 days warranty to return the vehicle and refused to pay for the repair they said they would.

Eriyser1

16 de dic. de 2013

I love to take my car there for service, it's a very pleasant experience!!! I used to take my car to Darby's in Venice and I hated to go there, they make you feel like you are bothering them and they are always in a rush to answer any question. I never felt good going there. But now, it's such a huge difference!! Customer service is excellent, friendly, helpful, very knowledgable people, they make you feel "at home".... The service manager, Tom Marcado, is a very kind, friendly and always there to help you with no rush!!! The customer service waiting room is very nice, clean, comfortable and relaxing compared to the one at Darby's which reminds me of Tuffy's service, very cold and cheap.Our two ACURA and GMC are very happy going there for their maintenance!!!!!!! Thank you, Tom for your absolutely great customer service!!!!!

Erika Moczydlower

31 de ago. de 2013

We have two Acura cars and one GMC Acadia, we bring the three cars to Gettel Acura for service. I used to take my GMC to Darbys in Venice and I hated it, horrible customer service. But it's just a pleasure to come here and be pampered by the excellent customer service, they make you feel so comfortable. Very nice waiting area, delicious cookies, good coffee, laptops for you to use, last time I even got an IPad while I was waiting for my service. And the best is the great and friendly customer service of our Service Advisor Tom Marcado!!!! A place to trust!!!

belowpar5

16 de abr. de 2013

I bought a new TL there and have had it serviced there. Thomas Marcado has been my service adviser the last three times I've brought my car in. He's very knowledgeable and extremely helpful. Not that I'm saying the other two that I dealt with weren't, but Thomas takes it to another level. I've recommended Acura and your dealership to many others, and now I recommend Thomas as their service consultant.

Lou Mazzie

12 de abr. de 2013

The service department led by Jeff Dirksen is exceptional. The work area is so clean and well maintained you could eat off the floor, which is not recommended but is an example of the pride and care that the techs take in their work. First impressions are important and that starts as you are greeted by Tony who has a friendly 'Hello' and checks your car in. The service people whom I have had over the past 4-5 years are all attentive and knowledgeable. The men in the actual work area are excellent and will assist you with even a small request like "how do I change the clock for Daylight Savings Time? I have recently had the 100,000 mile recommended care and the work was done within the time stated and to my complete satisfaction. The waiting room is spacious, comfortable and allows you a work space or just time to read the paper, watch the news on TV or just relax. Kudos to Gettel Acura.

raymond1

7 de abr. de 2013

This is my second Acura TL that I have purchased from Gettle Acura.Lucy A is an excellent service manager. Pleasant, helpful, honest, and knowlegeable.I knew I had a small piece of metal in the front driver side tire, and when they inspected it, a laceration was found in the rear driver side tire also, with no tread left on the rear passenger inner edge tire. I bought 4 new tires. Much better to discover it now that barelling along in Montana this summer. I bring a newspaper to read when repairs or maintainence is done, and enjoy the good cookies and cofee while waiting.

flresler

3 de abr. de 2013

Came in to get a noise checked & oil change. lucy had answers within 25 mins, job would take about 3 to 4 hours. She sent me home with a car, so I did'nt have to sit in showroom. Called in 3-1/2 hours, my car was done. Got my "clean" car back and was out of there in less than 15 mins. That is fast, accurate and good service. I live in Minnesota & purchased my Acura there, but still got the great service from Lucy and Gettel.Fred Resler

rdollinger

13 de mar. de 2013

Roger is not only a service professional he's a car guy that knows cars. This dealership is lucky to have someone like Roger representing their service department.

bmajorsky

12 de mar. de 2013

Roger has been an excellent service representative. There is truly a personalized touch and he is an expert on the vehicles. We highly recommend Roger and this dealer for service

rudytootie

6 de mar. de 2013

Took my low milage car into Gettel Acura and had the perfect experience. Could not have been nicer people to deal with.

Michael Rankin

27 de feb. de 2013

Best Service Dept I have ever experienced. Special thanks to Lucy Aguilera who is a Superstar!

Elizabeth

24 de feb. de 2013

The service was outstanding, but the wait was way too long. Iwas told it would be about an hour --turned out to be two hours. It was noon time and sandwiches would have helped. I do enjoy our 20009 Acura. Elizabeth Platten

Peggy

22 de feb. de 2013

I went in for a routine oil change (for which I had already been sent a coupon to reduce the price). While there, I had coffee (good coffee) and cookies (good too), TV to watch, papers and magazines to read, and a comfy chair to sit in. Then, there was the dreaded moment when some car service departments send someone to tell you the bad news about an unexpected problem. They did give me some news but it was good news. I was told that the battery needed to be replace and that they would replace it for free under the warranty. Before I knew it, the repairs were completed and my car was washed. Truly excellent service!

Lana K,

22 de feb. de 2013

I purchased my TL last year and have been pleasantly surprised by the entire atmosphere and excellence this dealership exudes. I find everyone is Top notch..from Dan who sold me my prized ride to the service and support staff, with timeliness to boot. You must visit if you are in the market for a vehicle..you will not be let down.

Andre T.

16 de feb. de 2013

I recently relocated to Sarasota and had my TL serviced at Gettel. I found Lucy to be very attentive, polite and knowledgeable. The waiting area and facilities were the best I've experienced. All the staff I encountered were polite and the treatment I received from Lucy made me feel like a very special client. The car was well serviced and beautifully washed and I was given I complete run down on my vehicle. I highly recommend Gettel.

Lou On The Key

14 de feb. de 2013

Knowing I can bring my auto in and not worry about the service department not taken care of something really makes my visit to Gettel a pleasure. The kind of friendly, fast and professional service makes the difference. I do recommend Gettel because I know my friends always express concern to me that they hate to go to their dealer, to have repairs made. I tell them that I enjoy the process of getting my auto serviced, repaired and watched over by professionals who are generally concerned about my well being as well as saving me money by recommending services that will save time and money in the future. It also helps keeps me from having any trouble out on the road by their watchful eye. Thank you Gettel. I will continue to recommend you because I want my friends to enjoy the same great service and have them feel the way I feel when I pay a visit for repairs or service to Gettel.

Tom P.

14 de feb. de 2013

Doing business with Gettel Acura is a pleasure. They are courteous, effective and efficient. They treat people with great respect and deliver what they promise. They clearly have created a culture that values every customer. I wish that every business I deal with would adopt these business model attributes. All of this and they sell great cars too!!

Mike

4 de feb. de 2013

I have been dealing with Gettel Acura since 2003 when I purchased my RSX Type S from them. I have never had the vehicle serviced anywhere else and the fact that it has recently surpased 376,000 miles is a testimonial to both the quality that Acura represents and the outstanding service that I have received from Gettel Acura. Key to that outstanding service has been Lucy, as I have never been exposed to anyone who is more customer focused and intent upon providing an extraordinary service experience. Lucy is to service what Gettel Acura is to automobile dealerships - simply put, the best.

cschumak

2 de feb. de 2013

I took my 2012 Honda crz in for an appraisal for a trade in. I'm from out of state and have two license plates on the vehicle. During the appraisal gettel acura attached a dealer advertisement on the front location of the plate. However the original plate was never reattached to the vehicle. When I asked for it back they don't have it and called me a liar. I also have a RSX that I have had serviced at gettel acura. Today was the last straw, I will never go back for any thing. I have a police report, If I wasn't a college student I would take them to civil court.

Steve

2 de feb. de 2013

Recently purchased a used car from Gettel Acura. Had visited other area new car dealers and looked at a lot of used cars with very mixed results, especially price wise. Gettel does it differently and right imo. Everything is first class, even for an older model year used car. The price of the car was absolutely fair and you won't find that often, especially in this market The car looked incredible when I picked it up, including some minor cosmetic stuff they had taken care of for me. Within the 3 day return period I brought it back because a gauge was operating oddly and they diagnosed/fixed it at no cost and then washed my car afterwards! Gettel Acura really is different. If you want to take the misery out of buying a fairly priced used car in Sarasota just go there - you'll see. Ask for LL.

Rick Crawford

1 de feb. de 2013

Being a car guy, I really look at the details of repairs, service assistance, extra effort to solve a problem and the most important item being attitude with the service experience. Tom and really all the people at Gettel have been A++. I came in the other day with a Navigation problem.. I had four guys out looking at my car and they even brought Ben, the technician out who diagnosed the problem and got the part ordered. Two days later, I came back in and had the Navigation fixed in about an hour! The experience at Gettel is the best I have ever experienced and I have owned no less than 55 vehicles over the last 30+ years.

Carolyn E

21 de ene. de 2013

Recently took my Acura in for routine maintenance and as always I am beyond happy with the results. From the moment I called for an appointment to the moment I put my seatbelt on and left the dealership everything went smoothly. I have done business with Gettel Acura in Sarasota for 11 years and I keep coming back because the service department is top notch!!! My Service Advisor, Lucy, is the best, she has always been very prompt in returning calls and very detailed when discussing the service needs of my TL.

MARC P

18 de ene. de 2013

LUCY ASSISTANT SERVICE MANAGER IS A GREAT ASSET TO GETTEL ACURA. SERVICE IS THE KEY FOR ANY DEALERSHIP AND LUCY MAKES SERVICE #1 AT GETTLE

Barbara z

11 de ene. de 2013

Our family's relationship with the service team at Acura continues to delight. The individualized attention, timely and professional service and quality of detailed follow up has made a great impression on us. We are glad to recommend them to you.

Jim Munro

8 de ene. de 2013

Lucy and staff are always first class. We bought a new MDXin 2011 and live in Michigan. Each year we always bring the car in for service.

alliemarie6

2 de ene. de 2013

Jarmo and the entire team at Gettel Acura were a pleasure to deal. Jarmo was courteous, knowledgeable and professional. This is the second lease I have done through Gettel Acura, and because of the great customer service I have received, I will without a doubt go to Gettel Acura for my next vehicle.

W. M. Jones

29 de dic. de 2012

Courteous, efficient, friendly and very professional!

PPangrazio

21 de dic. de 2012

My first tripto Gettel Acura in Dec 2012 was the best car purchase experience I have ever had! The process was very smooth and professional. I highly recommend this dealership!

Ed S

19 de dic. de 2012

I know my car is in good hands when I bring it to Gettel Acura. The service staff does an excellent job every time.Friendly and real pros. It is the only place my car will go for service. Lucy and Larry are the people I always deal with, and do a great job. Thanks

Daniel F.

19 de dic. de 2012

Great dealership to do business with and a positive buying experience. Great price and salesperson (Jarmo K.). Will buy again from dealership and Jarmo K..

xxxxx

13 de dic. de 2012

A real pleasure dealing with Lucy. Our 2004 MDX with 165,000 km needed several things changed (All fluids, timing belt and spark plugs) so that we can have a further 165,000 km of trouble free driving. Lucy explained all work to be completed and the cost. There were no surprises when we picked up our MDX. This is our third year being looked after by the Gettel Acura staff. Great service! Leon

Wally Bishop - Satisfied Customer

12 de dic. de 2012

Your service manager, Jeff Dirksen is the most competent manager you could hope for -- I had a problem, he researched it and kept in contact with me and the Acura factory and got me a warranty fix that I had no hope of receiving -- He and your service staff are all outstanding.

B. Rosenthal

9 de dic. de 2012

This is the first time I made an appointment for service on line. The service writers estimate was correct and the vehicle was ready as promised.Thanks

DOoooooooooooooooo

5 de dic. de 2012

Great experience, no pressure, very reasonable prices, fair trade value (5K above other dealers).Awesome experience, would refer any of my friends to this dealership.

S. Darlene M.

5 de dic. de 2012

I drove an hour and a half just to see a used vehicle I'd found online (the price, appearance and mileage were amazing). I'm so glad I made the drive! From start to finish the staff was very friendly and attentive. Most importantly the financing process was fairly straight-forward and they were able to get me financing without crippling my bank! I was prepared to spend the whole day at the dealership, but the whole process only took a couple hours. Now I've got my dream car and my neighbors are jealous (they've already said as much).

George G.

29 de nov. de 2012

Chuck listened well,and took special care of me. Within minutes he had four people around me and my car hearing my concerns. They agreed on the problem and assured me that it would be fixed. They got me a loaner phoned me with a progress report the next day and the following day phoned it was ready and I picked it up and it was washed and it worked like new. I am very pleased with their treatment of me as a customer,and the quality of their employees, they are the best.

davenotagain

27 de nov. de 2012

I recently bought a used vehicle from them. Apparently they wanted to sell it bad so they lowered the price. and did minor repairs to it.I have had the car for about a month now and so far i put an additional $600 into it and still going.Had to replace driver side axle,passenger side shock mount was broke and now i have to get the transmission seal replaced. Seems they did a temporary fix on every thing

Donald Phillips

25 de nov. de 2012

Very good service, every thing went very well made for a great buying experience, all the staff were very professional and helpful.

Gviper

25 de nov. de 2012

Usually hate the buying process but not here. No muss no fuss, just a straight up good deal! Whole process took about two hours and I rolled out in my new car. Salesman, Jarmo, was excellent!

Brian Dougall

23 de nov. de 2012

Very pleased with the service provided. Everything was done as expected with no surprises. All of the staff are courteous and professional. Roger is very knowledgeable and excellent to deal with.

Lewis

17 de nov. de 2012

Everybody knows dealerships charge more than independent repair shops, but is that cost worth it? At least at Gettel Acura, the answer is a resounding, "Yes!" Aside from the comfortable reception area, new loaner car, and overall customer courtesy, (that has to be work something, right?) all my repairs have been competently diagnosed and completed on time. As a total package I expect to pay a premium price, but I continue to receive premium service in return, so for me, I continue to have my 2004 TL serviced exclusively at Gettel Acura.

bill castagna

14 de nov. de 2012

i don,t think letting pete go that your going to sell more cars.

Lou Marchetti

14 de nov. de 2012

Whenever I visit Gettel Acura right when I arrive I feel welcome. Tony greets me and acknowledges why I am there and helps the process to begin working on my auto. I enjoy the professionalism showed by Jeff who helps me in the process of what has to be done on my vehicle. He makes thoughtful suggestions to help me so I continue to enjoy my Acura. His patience and knowledge in understanding what my needs are and meeting them in a fast courteous manner is something I have never experienced in any other Auto Dealership. Last year I purchased an extended warranty from Gettel directly because of the way the staff treats me. The gentleman who works on my vehicle, Larry, is also part of the great experience at Acura. His knowledge and understanding to what is wrong and the best way to fix it is very important to me as I am real picky on my vehicles. Overall, I thoroughly enjoy the experience and I have recommended a number of friends of mine to use your place.

Housewife

14 de nov. de 2012

It is always a pleasure dealing with the staff of Acura. I cannot think of one incident that I wasn't satisfied with the quality of workmanship. THE STAFF

BRolph

8 de nov. de 2012

Roger is absolutely fantastic to work with. He watches out for his Acura customers and you always know that if Roger says you need a repair then you need a repair. I have had service completed on my vehicle at other dealerships in the past where you felt that the service department was trying to sell you service you don't need. You won't get that at Acura with Roger. He provides exceptional service and is extremely trust worthy. With Roger and Gettel Acura you can be confident that you will be taken care of and not taken advantage of. You can buy an Acura at any Acura dealership in the nation and get the same car. However, you won't get the same exceptional service that you get with Roger and Gettel Acura. You buy a car and take it home. It's the service area and service advisors like Roger that really separate an average dealership from a great dealership. My wife and I own two Acura RLs and will be in the market for another new car in the next couple years. I have every intention of buying another Acura from Gettel and have no plans of shopping anywhere else. My purchase decision will be due to the fantastic and consistently great service I get from Roger at Gettel Acura.

Bill and Bette

7 de nov. de 2012

Excellent experience. Top quality service and customer care. I love my acura and am a confirmed acura customer. The quality of the service makes it a no brainer.Bill Mills and Bette Blitzer

grettlerdealer

4 de nov. de 2012

Deranty Cohen and Hank Gabriel, and David Fishburn were all professional, polite, and knowledgeable. Jennifer (not listed above) was extremely helpful in getting us in contact with the appropriate people.

Hank L.

3 de nov. de 2012

I could not have asked for better service...my questions and concerns were addressed and acted upon. Hank

Nursing Administrator

2 de nov. de 2012

I could not have dreamed of a better experience! The entire team is Awesome! I truly dreaded the need to car shop and this team totally changed the way I thought all dealerships did business. My first service experience was painless and they went over and above to insure my comfort. I have and will continue to recommend them to all my friends and family.

Barb C

31 de oct. de 2012

I have two Acuras and need to buy a new car. I have been considering an Audi but based on the excellent service and confidence I have in Roger W in Sarasota I will continue to stick with Acura.

Stan

30 de oct. de 2012

Even though there are closer Acura dealerships, for several years now we have chosen to drive the extra miles for the Great service, friendly and knowledgeable staff.

david.coleman.359

21 de oct. de 2012

I purchased a used Acura at the dealership.They are extremely professional and went way out of their way to help me.I got to the dealership not long before closing on a Saturday and they made me feel welcome and they had to stay past their closing time to close the purchase.I would highly recommend taking a look at their new or used cars, no matter how far you have to come to visit.I went all the way from near Jacksonville fl and the trip was well worth it.They were not pushy at all and only wanted to help me find a car within my budget.Why would you go anywhere else?

Henry Jean

20 de oct. de 2012

From start to finish the sales staff were friendly, forthcoming, informative, professional and a pleasure to deal with. In addition to explaining the car and its features our salesman gave us a tour of the service department. Since service is a very important part of the ownership experience we liked seeing the quality of the "back room".After being Volvo owners for almost 30 years you made change painless.Thanks.

kenwah

17 de oct. de 2012

Great experience I bought a total of 4 cars from Jarmo in the last 4 years. It is a great dealership to do business with, I highly recommend buying a car at Gettel Acura from Jarmo.

georgeburdell

16 de oct. de 2012

The gentleman that greeted me upon arrival at the service driveway was very friendly. I entered the service department and was promptly greeted by name with a friendly "Hello" from Lucy. She and I discussed the services requested and she made sure I knew what work would be performed. Service was performed as expected and my cash was washed!! Thank you for this wash service - a nice little extra thing that makes my visit to the service department even better. When my car was ready, the charges were explained and I was cashed out promplty. Thank you for another wonderful experience Lucy! I will certainly request you next time I bring my car to Gettel Acura.

spvihlen

16 de oct. de 2012

It is hard to say that spending $1,300 for a 90,000-mile service is great, but the work had to be done, and Lucy did all she could to make the servicing as cost-effiecient as possible. Truthfully, Lucy is the reason I will probably buy another Acura.

Carol Raad

16 de oct. de 2012

Service has been great, quick get in and and get out with a car available to handle my day.....never feels like an inconvenience....thanks!

carolklewis

16 de oct. de 2012

I have bought many cars over the years and Jarmo Kormu is BY FAR the best informed, professional, and courteous sales person I have ever dealt with. Both my husband and I are extremely impressed with Jarmo. We both drive Acuras and this is my sixth one! Would ask for Jarmo any time and refer friends to him. Excellent service with no nonsense!We thank you.Carol Lewis

ziggy.kotlarczyk

16 de oct. de 2012

Jarmo assisted me in finding the perfect vehicle for the perfect price. Very friendly and knowledgable, Jarmo was able to answer all of my questions in detail so I knew I was getting a quality vehicle. I went in looking for a certain vehicle and walked out with a different one because of Jarmo's understanding of what i needed and my likes and dislikes. . They gave me a fair amount for my trade as well. Very good experience.

Flic1

14 de oct. de 2012

I recently leased my second Acura TSX from Gettel. I dealt with Jarmo on both deals and he is a great guy to work with. My last deal was done very quickly and Jarmo had everything ready to go when I walked in the door. How often are you in and out in under an hour when buying/leasing a car? I also use them for service and they are always timely and efficient. Everyone I have dealt with at Gettel has always been very friendly. Great people to do business with!

Marc Hilderbrand

13 de oct. de 2012

We love Gettel and Lucy and Jarmo. We would not buy anywhere else. We feel like they are our children. We feel very confident going to Gettel. We have never met Mr. Gettel, but we would like to tell him how we feel about Jarmo and Lucy. We feel secure dealing with them. They tell it like it is, but when you are talking Acura, it is a given. Give Jarmo and Lucy raises. They are worth it. They are our friends. They always treat us right! We always feel special when we go to Gettel and it is because of Jarmo and Lucy. We bought our last Acura inJune but Jarmo still keeps helping us with the particulars of the car every time we go in and sometimes it is only because we do not know how to something with the audio foe example.

Gregnich

13 de oct. de 2012

We returned to get our new RDX because jarmo made leasing our 2009 TSX such a pleasure. He was able to take care of every detail even though I am now in Texas. He made the decision easy to return to Gettel over dealers in Texas.

Merry Sanders

13 de oct. de 2012

This is the third vehicle I have bought/leased from this company. They listened to and responded to my needs. They were available at any time to answer questions. I felt that I was treated personally and not just as a customer.

donnietaxes

13 de oct. de 2012

Lucy was friendly,accurate,cute and very knowledgeable along with curtious and a good sense of humor and very,very,very,good at her Job.....

Mike Bullerdick

12 de oct. de 2012

Excellent service and staff. Purchased our second Acura and found Laura Lockwood to be a pleasure to work with. Did not try to sell us more than we nedded (or wanted), and did an excellent job explaining the technology and great post-sale follow up.

JKaras

12 de oct. de 2012

Lucy is a wonderful person who goes out of her way to make sure the customer is happy. I continue to bring my car there - just because of Lucy.

jstanaland

12 de oct. de 2012

Lucy always goes out of her way to provide quality customer service. She is a large part of why I use this dealership for all of my service. I have two Acuras and get both serviced at Gettel.

tphowe01

11 de oct. de 2012

I recently Leased a 2012 Acura TL From this dealer. This was the second TL I purchased. For both sales Jarmo Kormu was my sales asscociate. Jarmo was determined to make the deal happen. He is a very dedicated and professional employee. Jarmo made the entire deal a very pleasant and seamless experience. He is very knowledgeable on the Acura product line and continued to follow up after the sale to insure our satisfaction. I would definetely recommend Jarmo to my friends and associates seeking to purchase a new luxury car.

Gerijungle

11 de oct. de 2012

This is my Fourth Acura....and I would never dream of driving any other care, or buying it anywhere else but Gettel. Their Sales Team is outstanding, especially Laura Lockwood, who makes every visit to Gettel Acura a wonderful experience. She is always available to answer questions, and make sure things get done. Great Job!

maggielon

10 de oct. de 2012

I had a very pleasant experience except when deciding on the car's purchase price.One always feels that one is a loser! Jarmu Kormou was very helpful.Margaret Romanes

Tony Biondolillo

10 de oct. de 2012

It has been my pleasure to associate with Gettel Acura since 2005, when my wife and I bought our first Acura TSX. Since then, we have bought a second, and soon will buy a third. The main reason that we keep coming back to Gettel is Jarmo Kormu, New Cars Specialist. He has gone out of his way to make the car buying experience a pleasant, non-stressful event. His customer service is a model for any major corporation, and Gettel is fortunate to have such a kind and thoughtful representative to serve the public. His product knowledge is outstanding!

jtdntwnla

10 de oct. de 2012

Rarely do I take the time to fill out a review form and after being asked to do so By Bill Longo I was more than happy to take the time to do so. Bill demonstrated what I hope is a new standard in customer service and overall demeanor when buying a car. At no time were any of the stereotypes so many have come to expect when entering a dealership displayed. Bill was patient, he was friendly but not fake, he was sensitive to our questions and was quick to display his in-depth knowledge of the product without it being obnoxious and overly rehearsed. Bill served as an instrumental factor in our decision making. He spoke highly of the organization, he introduced us to the service advisor, the management team, and was sure to make it clear he was available to handle any questions or concerns we might have after we purchased the vehicle. Bill's approach should be used as a training guide to instill the correct way to earn a customers trust and respect. I was surprised to learn that was not formally trained at the corporate level. I was certain he was installed by Acura corporate as new generation sales associate. We have already recommended Bill to family and friends and look forward to seeing his continued success with the organization.

chipperchandler

10 de oct. de 2012

It has been a true pleasure to work with Jarmo and the fantastic team at Gettel Acura. The professionalism and excellent customer service are the main reasons why we have leased 6 Acura vehicles over the past 6 years. Top notch organization!

shalbreich

9 de oct. de 2012

The dealership and Jarmo Kormu provide excellent customer service. All the features of the vehicle were reviewed and customized before leaving the dealership. Jarmo routinely follows up to make sure all is going well with the vehicle.

jgonzales0230

9 de oct. de 2012

Jarmo is an excellent asset to the dealership. His no pressure approach really hits a home run and solidifies the Acura brand quality and customer service. He made my car buying experience excellent, and to the point that I came back 1 month later and bought my wife a car! Keep up the good work!

Kelley1818

9 de oct. de 2012

I have purchased and leased several vehicles in my life and my experience at Gettel Acura was by far the best car buying experience to date. Jarmo Kormu sold a vehicle to my fiance and his service was top notch. Because of my fiances experience I went to Jarmo for my new vehicle. My car buying experience at Gettel was just as exceptional. Jarmo is consistent with his service and expertise. I think Jarmo is an asset to Gettel Acura and I look forward to doing business with him again when my lease is up.

waynemcm

9 de oct. de 2012

My experience with Jarmo and Pete was first class. I recommend your dealership at every opportunity because of them. I look forward to doing business again with you in the future

Drbards

9 de oct. de 2012

Great experience, from initial start of the process, through negotiations, and settling on a deal. I have purchased 3 cars from Gettle, and would certainly purchase my next car from them.

jasven

9 de oct. de 2012

I always have excellent Service from Lucy and Larry. They are friendly , knowledgeable and keep me well informed. I always recommend Gettel to people I meet.

jlasrq

7 de oct. de 2012

Always takes care of me. Never says I can't! Always finds a way to help me get the service done that is required. Fun to talk cars with!!

binkyinc

6 de oct. de 2012

Laura was honest & informed. Her friendly professionalism made the process easier than ever. It's so nice to finally see a woman in the sales department. I have referred several people to her and Gettel Acura.

sadavidson

5 de oct. de 2012

While we have owned Acura cars for many years, it's always important to have a dealership capable of providing competent service where you feel welcomed. Lucy Aguillar, my service adviser at Gettel Acura, is great! She gets me in for whatever service I need and always seems able to accommodate my schedule. Therefore, the first person I spoke with about the MDX purchase I made was my service adviser, Lucy Aguillar. Lucy introduced me to Jarmo Kormu, a very competent and knowledgeable sales profession, who behaved like more of a consultant to me and did not exhibit any sales pressure at all. By the way, my wife and I looked at 5 other brands before selecting the Acura, even though we had owned this great brand for many years. Needless to say, we're very happy with the purchase!

john grip

5 de oct. de 2012

Laura Lockwood was very professional in the handling of our transaction. She was very friendly and knowledgeable of the products. It was a great to work with her. We will recommend to anyone and will use her in the future.

renbay80

5 de oct. de 2012

I am now driving my fourth Acura vehicle in a row and wouldn't dream of driving anything else nor visiting any other dealership. I have always been treated with honesty, respect, and have always felt that my business with Gettel Acura is appreciated. Everyone there goes above and beyond when dealing with a customer, from sales, to financing, to service. I had the pleasure of dealing with a new sales associate for my most recent Acura, Laura Lockwood. Laura is a wonderful addition to the Gettel Acura family. She took the time to orient me to my new car and answer any questions that I had. Laura was a delight to work with.

clocke24

4 de oct. de 2012

Outstanding customer service during the sales process with Laura Lockwood and Emilio Torres. Laura was knowledgeable, competent and truly no pressure. During the buying process, Laura and Emilio worked to create a mutually beneficial deal. About as pleasant and easy as a car buying process can be. During our first service, Tom Mercado was helpful and accommodating with a courtesy car. Instead of trying to just get the car back, Tom and service team kept the car to fix a warrantied repair to ensure our satisfaction!

jttorres

4 de oct. de 2012

Quick and freindly service. Go out of their way to make sure everything is done and serviced in a timely manner, always professional. I love how clean my car is when I pick it up.

rfbenton

4 de oct. de 2012

The physical layout and comfort for the customer is outstanding. Every contact met us with courtesy and willingness to be helpful. The employees with whom we had contact were extremely well trained in product knowledge, financing alternatives,and professional demeanor. A five rating is well deserved.Joan and Robert Benton

jbausch

4 de oct. de 2012

In my search for a 2008 Acura TL, Laura Lockwood has been exceedingly helpful and personable in her calls to me each time a used Acura arrived at the dealership. At the time of this writing she remains engaged in that task. Additionally, when a question arises about which she may have limited knowledge, she immediately seeks an answer so that the customer is not left wondering if an answer is forthcoming. I find her to be both professional and courteous in all my dealings with her. She is certainly a credit to your sales force.

mfaust1942

4 de oct. de 2012

This is about Laura Lockwood. She is super. I drove in to fix a bluetooth issue on my TL. Nobody that was present in Service understood the internet technical issue. Laura overheard the conversation. She immediately offered to help and did so, perfectly. Very kind and considerate. She never once laughed at me for not understanding the 400 page manual. I bought my next car from her because of her voluntary concern and feel so lucky that she jumped in. It was as if I were a family member to her. Laura followed up two or three times to make sure all was well. It was. Five stars to Laura Lockwood.

happylady53

4 de oct. de 2012

Everytime I go in I am greeted with happy and smiling people. Thomas was my service person and has made going to the dealership a joy. He is constantly looking out for whats best for the customer. He really cares about my needs. I highly recommend Thomas if you want to feel good about going to a dealership again.

Gerijungle

4 de oct. de 2012

I have been using Gettel for over 10 years and would never think of going any place else to service or buy a car. Lucy Aguilar provides service that exceeds my expectations. She is honest, dependable and gives me sense of trust that is incredible. I would never buy or service a car anywhere else. Lucy is the Best.Both my car and I Love Her and Gettel.

kranman6

3 de oct. de 2012

I bought a used car from the dealership and the service was very goodfrom everybody involved in the sale and the price of the vehicle was splended as well.it was a very plesent experience which is not normal for most dealerships.thanks to John Giunta and the team of Acura who made it a really nice purchase.

calexan

3 de oct. de 2012

Lucy Aguilar in the service department is very friendly, very knowledgeable and extremely efficient. Gettel Acura never fails to make my 1999 TL run like new again. Today I got a $100 discount on some major scheduled maintenance (replacement of a very old timer belt and water pump). And every time Acura services my car, Acura gets it washed at no extra cost to me. Dealing with an old car (can I call it classic yet?) is a pain, but Lucy and Acura always turn the pain to pleasure,

t4acura

3 de oct. de 2012

Lucy always greets us with a smile in a sometimes very busy environment. She is a big reason that we continue to use Gettel for our MDX service.

Ted Syms

2 de oct. de 2012

I had a great service experience at Gettel Acura on two recent visits. One for a standard maintenance service and the other to replace a broken part (caused by me). Both times the service was excellent as was the quality of the work performed and the parts installed. It was done on time and for the estimated cost. Customer service was outsyanding as was the coffee and in the waiting area. Overall this was a much better experience than I have had in Connecticut where I purchased the car.

mdbhmaber

1 de oct. de 2012

I bought my first Mdx in 1996 my salesman at that time was Mr. Bill Longo. Since 1996 we have leased MDX 3 times and bought TSX. Every time I Choose Mr. Longo to be my salesman because he has excellent people skills and knowledge about all the Acura Models. Mr Longo helped me to make the right decision and treated my sale like it was more than just getting me into a new car or add to the numbers of his sales. He is a honest and great salesman. He is always willing to help with the issues with the car. Mr Longo is a true professional in every sense of the word. I would highly recommend him. Whenever I go to Gettle Acura everybody there treats me like a family member. I will always be part of Gettle Acura Family. I have made a lifelong friend Mr. Longo at Gettle Acura.

misty111

1 de oct. de 2012

Consistently great service. Cost and time estimates accurate. Gettel Acura makes every effort to keep me a happy customer. Nice big customer waiting lounge. Roger is the best!

Nruizdeporras

30 de sep. de 2012

Honest, helpful and curtious at all times even when I had to go back a week later from purchasing the LT to get the A/C fixed Deranty and Tom were awesome in getting it taken care of the same day. Thank You

jerry.lashower

29 de sep. de 2012

I have been doing business with Gettel for the past 5 years, since moving to Florida. They have been servicing my 2004 MDX, and I have been very pleased with the outcomes. Lucy Aguilar has done a fine job in recommending the neccessary services to keep my vechicle in top notch shape. I've also had the pleasure of working with Tom Marcado when a problem arose on the weekend and I was extremely pleased to find that Gettel service is open on the weekends.Most recently I decided to purchase a new MDX and chose Gettel. John Giunta represented the dealership well with excellent people skills and a true sence of being a customer advocate. I find these qualities very important when making large purchases such as a vehicle. He interacted very well with Emilio Torres in meeting all my needs and expectations. Additionally, Dave Fishburn made the "paperwork" part of the sale extremely easy. Based on my 5 year experience with Gettel's service department, I have full confidence they will keep my new MDX running flawlessly.

derekprimont

28 de sep. de 2012

My experience at Gettel Acura was surprisingly enjoyable. I'm always a little ambivalent about the car buying (or in this case leasing) process, and dealing with the staff at Gettel was refreshing. The salesperson I dealt with was Emilio Torres, and he couldn't have been more knowledgeable or accommodating. Going in, I knew which model I was interested in and through my own research I had a good idea of what my lease payment should be. Emilio didn't try to sell me, or negotiate me into a higher payment. To the contrary, he was actually able to save me a little on my payment through a special only Gettel was offering. How often does a salesperson try to save you a few bucks? Usually they wear the carpet out between their desk and their manager's office before you can get any real numbers. There was none of that. Even dealing with their finance manager David Fishburn was easy and straightforward. The numbers were exactly as Emilio said they would be, and David had me signed and in my new car in no time. All in all, I was very impressed with my experience at Gettel Acura, and I know that when my current lease is up, I'll be going back to see Emilio and David.

dbrownme

28 de sep. de 2012

Extremely happy with my Acura TSX, being in sales myself I typically dislike the car buying experience, Emilio and the staff at Gettel were friendly and even stayed late on the night that I bought my car and unlike most dealerships I did not feel pressured. Emilio helped me to make an informed decision, gave me what I felt was a fair value for my trade in and treated my sale like it was more than just getting me into a new car to add to the numbers. I have not owned an Acura in the past and this is by far one of if not the nicest car I have owned to date. I definately will buy another Acura and definately will buy it from Gettel.

Kelly1032

28 de sep. de 2012

My experience at Gettel Acura was above and beyond my expectations. I had visited other dealerships in the last several months in search of the perfect car for me and other dealers did not come close to the comfort and satisfaction that I felt the moment Michael Martin greeted me. He took the time to show me several vehicles in my price range and answered all my crazy questions. I was then introduced to the sales manager Emilio Torres who also further assure me it was the right Acura for me. He was very personable and extremely patient with me and my concerns. Even after my perfect purchase Emilio went far beyond my expectations to address some minor repairs and even provided me with transportation while my vehicle was being serviced. He was very honest and helpful from the beginning. I never thought purchasing a vehicle would be so enjoyable. I have recommend Gettel Acura to my family and friends. I truly look forward to purchasing my next Acura from Gettel.

ml320buyer

26 de sep. de 2012

I had the horrible experience of meeting with Pete Mishos and Laura Lockwood yesterday regarding a 2000 Mercedes ML 320. I explained over the phone that I would be traveling 2 hours (+) in order to see the vehicle on their lot. When I get there I asked for Pete. After waiting approx. 15 mins, Pete immediately passed me off to Laura (I guess he thought it wasn't a big enough sale for him). Laura was hospitable all the way up to the point when she pulled the vehicle up front. First, I looked around the outside of the vehicle and there was significant deep scratches around the entire vehicle especially on right side. Being that the vehicle is a 2000, I do not expect mint condition by any means but I do expect normal wear and tear not the appearance of a "side-swiped" or "keyed" vehicle. As I was looking around the vehicle, Laura quickly stated there was a $800 "dealer fee" and mentioned their "as-is" warranty which surprised me because you would think that she would walk with me around the vehicle and give her feature, benefit and impact statements rather than giving me the impression that I am being cheated and taken advantage of! This lets me know that Pete and Laura knew very well the vehicle was in lousy condition! I have never paid an additional "dealer fee" for any car I have bought and even looking online most dealer fees were in the $300 range (At least, other dealerships tell what the additional amounts are instead of clubbing the consumer over-the-head in "caveman fashion" with an additional $800. By the way, even though this dealer would have you believe that all car dealerships charge "dealer fees" aka "COMMISSIONS" that is not true at all. I opened the doors and trunk to the vehicle and the carpet and upholstery was in horrid condition. It looked like someone played rugby in mug and drove the vehicle right after. Being that Laura stated the vehicle only had one previous owner I was totally shocked at the extreme atrocious condition. Now the kicker! Laura and I sat in the vehicle and the buttons on the left side of the center console are hanging somewhere within the inside of console so all you see are HOLES where the buttons should be! Who in their right mind is going to buy a vehicle that appears to be the recipient of a police narcotics raid? I never been in a vehicle where their were holes where your heating and cooling buttons are suppose to be! That was the last straw for me! I understand that car dealerships want to get the consumer to come to their lot but should it be at the cost of dishonesty and deception? Keep in mind that I told Pete that it would take me 2 hours (+) for me to get there, I expect Pete to be a man of integrity and make sure I am aware of the vehicle's condition beforehand. Furthermore, if the HONEST and ACCURATE condition of the vehicle was appropriately displayed in pictures on autotrader.com and/or indicated in the SELLER NOTES, I could have assessed the damage and decided not to make the trip! This dealer has the audacity to state "this vehicle is still in good shape" in their autotrader.com ad! Far from! The condition of the vehicle is so horrendous, Kelly Blue Book wouldn't even have a category for it! In poor car-saleswoman fashion, Laura got defensive when I told her that the vehicle is in extremely inadequate condition and they should really take the high road and accurately illustrate a vehicle's condition when placing online ads. I believe every consumer is OWED that right! When a car dealership's business is largely based upon repeat business and word of mouth, you really should not be misleading and deceptive to the consumer! The Mercedes ML 320 ad only had 2 pictures (none on which were from the inside!) That should have been the first red flag! In conclusion, Laura made a pitiful attempt to save face and tell me that since the vehicle was priced at auction-level that somehow justifies the wretched condition of the vehicle! This dealership would have you believe that you can not get a great deal on a pre-owned vehicle in very good condition! To my abundant satisfaction and to GETTEL ACURA's dismay, I purchased the same ML 320 from a dealer in Tampa without a ridiculous and offensive "DEALER FEE", in wonderful condition, added sun roof feature, heat/cool controlled seats, less miles, 6 disc cd changer for only $109.00 more! Even came with original owners manual! Plus, the vehicle color is black, which is what I really wanted, instead of blue! As I told Laura, deals are out there, you just have to decipher through the SWINDLERS like GETTEL ACURA! I will never ever entertain the idea of buying a car from these CROOKS! On a more positive note, I was greeted by a gentleman named Chuck whom I must say was very friendly, helpful and informative! P.S. Can you believe that Laura tried to get me to purchase another car from their lot after they deceived me so badly. Trust me, there is a reason that Mercedes ML 320 is still on the LOT, I guess GETTEL hasn't figured it out yet!

kcartano

17 de sep. de 2012

I am so pleased with every experience I have had at Gettel Acura.... You work with my schedule and are extremely accomodating. Last year I had an issue late in the day with a motor going out in my window (I live in Parrish)- this was a Friday night. I was leaving for Orlando the next day. Lucy was able to wait for me and get the motor fixed. Amazing - these are things you don't forget. My last experience was the same - I am so appreciative to have such great people to help me with my "baby". I truly love my MDX and hope to have it for many years. When I am ready for something new - I know I will be staying with your dealership. Thanks again.

Prudent

27 de ago. de 2012

I have had my car in more than once in 5 months. Not pleased with the training salesman that shadowed me during my car buying. Not happy with the lack of communication and understanding by the service department. Chuck Jocavina is a good employee

papahok

1 de ago. de 2012

it's nice getting my MDX back after being serviced at Gettel, they always do a thorough job, and I feel like my car is in top condition. No hassels, nice people. Thanks Lucy.

paul kuebler

24 de jun. de 2012

I use Gettel because everyone I deal with is genuinely friendly and does the best job possible.You should be proud of your staff.They represent you very well.I might add to management that this form of survey seems like it was thought up by someone with too much time on their hands.I would much rather take a written survey at the dealership.

Carolyn

21 de jun. de 2012

I have had two Acuras both purchased and serviced at Gettel Acura. I have always had good experiences with the Gettel Service Department. I can't say enough good things about Lucy Agular, my service rep. She makes certain that all of my service needs are taken care of in a reasonable amount of time.

ecoman35

19 de may. de 2012

I had My car in for routine service ....Really ...A free wash ? wow ....my car looked like new and in just a few minutes in the detail/free wash area ..:) someone cares back there in wash

gilbert

26 de abr. de 2012

Had it fixed in no time. Had three pair of inexpensive and light weight glasses in glass holder and they were making a lot of noise. Mechanic found problem right away. My service rep was excellent.

stilettopat

14 de abr. de 2012

I brought my Acura in for service Friday morning. I was greeted quickly and courteously, and we quickly reviewed what needed to be done on my vehicle. I had a comforable and clean waiting area, well stocked with coffee, tea, water and cookies. There was a newspaper and magazines to read, as well as a large screen TV. When my service was complete, my service writer advised me of the charges, and I settled my charges. And finally, the sales person that originally sold me the car approximately 4.5 years ago was on hand to help me sync my new cell phone with the audio system in my vehicle, which was a nice additional service.

notyourbusiness

14 de abr. de 2012

I am glad that the source of an oil leak was found and fixed. Roger Weidner, my service advisor, was informative,helpful, and very pleasant, which I certainly appreciated. Ken Beckerman

GRAMMA

30 de mar. de 2012

My experience at Gettel's has not always been good but in the past three years it has improved and now I know that I will get good service. Patrick Minton, my service advisor is courteous and efficient.

draiko

23 de ene. de 2012

Overall great experience scheduled oil change on time prompt courteous and efficient

bevmor

14 de sep. de 2011

I have had 4 previous Acuras and I have to say the experience I had at Gettel Acura was superior to my previous trips. Chuck worked with us and he even detailed my 2000 TL and painted scratches on bumper. WHAT SERVICE! My old car looks like new. I would not have either car serviced anywhere but Gettel Acura.Thanks Chuck

Carolina Gonzalez

31 de mar. de 2011

The service representative Lucy Aguilar was terrific. She was corteous and professional. She keept me well informed through out the service process. The adventage to find a "bilingual" representative gave me the freedom to communicate with her easily. She answered all my questions very professionaly.Exelent Service ! GREAT JOB .

Graff.fam

29 de mar. de 2011

Dan was extremely personable and was easy to deal with. I am very happy with the transaction I had with Dan and Gettel Acura. No games, no high pressure sales tactics. I would highly recommend seeing Dan at Gettel Acura. Being in sales myself, I can appreciate when a sales transaction is comfortable. Thank you, Mike Graff

pwpoe

23 de mar. de 2011

Lucy Aguilar has been our Service Manager since we purchased a new TL in 2006. She provided superb service interface to the shop on our 2006. Problems involved a bad seat in the passenger side, which she correctly estimated would be the case before the Tecnician diagnosed the problem. Throughout 2006 and 2007, she continued to be our contact of choice for all matters at the dealership. In 2008, she recommended we look into the great deals for 2008's at the dealership. Thereafter, we indeed approach the Sales Manager at her recommendation and leased the 2008 TL, with the 2006 as trade in. From 2008-to date she has continued to be our trusted advisor on all matters with our car, such that we choose to buyout the lease of our 2008. We know she will keep it running in top shape.

boggie08

22 de mar. de 2011

As always I have a great experience when going into my Acura Dealership on Clark Road in Sarasota, Fl. One of the reasons I decided to purchase the 2008 Leased TL was because of Lucy Aguilar the Assistant Service Manager, she is great and I really like all of the staff. I asked to purchase windshield wipers for our car, and the price was right, and instalation was done quickly, along with the regular oil change and tire rotation. I really like it that, the dealership sends out a reminder by e-mail when service is due. Lucy always has a smile on her face, and makes me feel like I am her only custumer that day, and I know that she is a very busy person, but she always has time to discuss my car concerns, and she and the staff come up with the solutions I need. Our overall experience was great, and I never seem to mind bringing my car in for service, gives me a chance to have a cup of coffee, and cookie, and watch a little T.V. or read. All of the work was done quickly efficiently and to my satisfaction.Thank you for this opportunity to express my feelings about the dealership, and keep up the good work.Jeanie Poe,Acura owner

excard83

21 de mar. de 2011

I went to this Acura dealership with the intent to purchase/lease a new TSX. I worked with Daniel Fried and received excellent service. I appreciate the way he handles business in a non-pushy, no pressure fashion. He is honest and very customer service oriented. He helped me get into a car that I love and enjoy driving. Thank you, Daniel.

krobrph

18 de mar. de 2011

Lucy went above and beyond to acquire a necessary cable for my MDX. It took a few days, but she let me keep the rental for the entire time. The cable was on backorder and yet she was able to get it. I also had an extended warranty repair and she called and coordinated the payment with my warranty company. I wouldn't think of having my Acura serviced at any other dealership! Thanks!!Korie Roberts

kimbooo

15 de mar. de 2011

I love Gettel Acura Service Dept. They were very courteous and responsive, Lucy Aguilar our service representative, was really outstanding, she went out of her way to take care of our service needs. Great experience, we are very satisfied. I highly recommend this dealership!

Linda Spivey

11 de mar. de 2011

I have been dealing with Gettel Acura for years. Bought this car at 50,000 miles used and am now at 114,574. I have regularly suggested maintenance completed at Gettel. I feel very confident that I am driving a safe car because of the maintenance done at the facility. I have been dealing with Ms. Lucy for most of the time, and appreciate her service.

Searchspirit

9 de mar. de 2011

I went there for a problem with my power steering. I was given a quote that was more than I could afford. Lucy did magic and I got enough off the price to be able to have my car serviced there. I have been going there for my Acura since I moved in this area in 05. I have always had a good experience. They even told me I DIDN'T need work on my brakes yet. You know where I will go when I do.

harryheist

7 de mar. de 2011

I do not buy cars too often and avoid dealerships like the plague. I was searching for a particular car and found some dealerships in Sarasota that had some I was interested in. I saw the exact car I was looking for (a used Toyota Highlander) when I drove by Friday March 4, stopped in, was assisted by a Daniel Fried. There was no high pressure, I looked at the car and continued looking at other dealerships that day. I received a call back later in the day from Daniel, still not having found a car, went back, did the deal for a little better price than originally quoted and drove away with a nice used low mileage Highlander an hour later. I felt I got a good value fair priced car. I would highly recommend Daniel Fried and the dealership.Harry Heist, attorney at law, Fort Myers, Florida.

1charlie

6 de mar. de 2011

Excellent dealership. Everything was great Lucy Aguilar the assistant manager is awesome. She has always been great. She takes good care of me. She keeps me updated on things. It is always outstanding service it has always has been. I would highly recommend this Dealership!

aiwaniw

2 de mar. de 2011

Dan and Pete went above and beyond for me. Within the first month of getting my new vehicle, it was keyed. Dan gave me a really good price to have the scratch fixed and it looks like brand new again. They answered all of my questions and made sure that I knew how to utilize all of the features on my car, including pairing the bluetooth. Even after purchasing my car, I can call or show up at any time and they are more than happy to help me. I would recommend this dealership to all of my friends and family. In addition, I love my vehicle!

robtgmar

28 de feb. de 2011

I was greeted immediately upon pulling in. The salesman inquired what I was interest in and then attempted to answer any questions that I had. When I hesitated about GPS and non-GPS models, he showed both to me without "leading" me into accepting the one he might want to sell me. Over a period of two days, with intervening phone calls, he was responsive and very accomodating. An overall great buying experience.Even on the weekend, he called to inquire if all was OK and if I had any questions. This impressed me, as he was using his time to ensure that I was continue to have a positive buying experience.I would certainly recommend this dealer to any of my friends or acquaintanes.

charaub

26 de feb. de 2011

This is our 4th MDX; three of which were leased from this dealership. Jarmo is a true professional and made the whole leasing process as smooth and painless as possible. Jarmo's knowledge of the MDX's systems and electronics is impressive; he had our settings personalized and our cell phones synchronized seamlessly.

doug talley

25 de feb. de 2011

Working with Gettel was a great experience. They are quality people who are genuine and really wanted to serve at the highest level. There was no pressure at any point - not even with the extended warranties. My salesman (Jarmo Kormu) was incredible. When I picked up the car, the salesman did a superb job reviewing the car's features with me and getting everything adjusted for me. I was introduced to the general manager and he was delightful. This is the second vehicle I've bought from Gettel and they are Number 1 in my book!

strypa

25 de feb. de 2011

I purchased my TL from Jarmo and it was a very good buying experience. He listened to my needs and did all that he could to meet them. I will seek him out when I make another purchase. When my wife and I bring our cars in for service (she drive an MDX) we usually do so through Lucy. She is the best service representative I have ever dealt with. She always goes out of her way to ensure that our service appointments are as pleasurable as possible.

gmoney$$

25 de feb. de 2011

I have been to the Acura dealership on more than one occasion looking at buying a used vehicle. Each visit was pleasant as the personnel is very professional and provide great customer service. Even though I haven't bought a vehicle yet from Gettel Acura doesn't mean I won't go back until I find what I want and in the price range for me. I am still unsure what I am looking for but I know I will be back to this dealership to make a purchase. I dealt with Joe Braoudakis and Chuck Jacovina. Both of these men were very professional and knowledgeable. I would definitely like to see more used inventory to choose from for people who are not looking for new cars to purchase.

hiplin

25 de feb. de 2011

Gettel Acura offered more than I expected I would need to know about my purchased vehicle. Everyone I spoke to truly was interested in my purchase and treated me with complete kindness. This trip was my third car bought and it was the better experience that I have had with any other dealership. I had fear of having to argue with a salesman about how I don't need a van or the "new" deal but a big thanks to Chuck & Joseph I had a relaxed and understanding visit and a great new car. I haven't been treated by such humorous and considerate workers before. I highly recommend this dealership!

mdmurphy

24 de feb. de 2011

My entire experience at Gettel Acura in Sarasota was above and beyond my expectations. The salesman who worked with me, Jarmo Kormu, provided excellent service! He is a true professional in every sense of the word. I would highly recommend him and this particular dealership to any prospective customer. You will not be disappointed. I absolutely love my new Acura TL which is an amazing vehicle!

Heidi1969fl

24 de feb. de 2011

Just purchashed a used vehicle...service from Daniel Fried was wonderful..I would definately consider another purchase from same dealership considering of course Daniel is our dealer once again. I did however have a rather unpleasant experience with the Sales Manager Joe Braoudakis...he was rude, pushy...and quite frankly i feel as though he treated us as though we were just two " stupid" women...if it wasnt for the congenial and honest service that we experienced from Mr Fried , I would have left the dealership with no purchase...and most likely went to the Lexus competitors next door...thank you for hiring such contientious sales men as Mr Fried and I would definately consider a "Customer Service" refresher course for Mr Braoudakis.Thank you for everythingHeidi Conley

GottaGo2Acura

24 de feb. de 2011

We have owned Acuras since 1989. Awesome automobile. Awesome dealerships. Awesome service. We have worked with Gettel since 2003 and every time it is a pleasure to deal with everyone. I know I could buy a cheaper car and a more expensive car butwe are always treated with kindness and respect. These cars are very reliable.In short, they do what they say, say what they mean, and give you a fair, if notbetter, shake all around. And since my son survived a collision (without a scratch in a 19 year old Acura) with a tractor-trailer, safety is unquestionable. There is no value you can put on safety except the value of a life. After our experience, we are hard pressed to think about even looking at another car type. And besides, the dealership has become like family. They will do whatever it takes to make you happy that is within their realm. Hey, even my password on my e-mail is an Acura car style!

emiliot

24 de feb. de 2011

There are certain stigmas attached with Car Dealerships and Car Salesmen. Not one holds true with Gettel Acura. The management(Pete Mishos) and sales staff are extremely knowledgable and will work with you every step of the way during your car buying experience. Buying a car is very time consuming and can be overwhelming. At Gettel Acura my experience was so incredible that I actually did not want to leave the dealership. My wife, who hates the whole car buying process, stated multiple times during our purchase how professional and pleasant Pete Mishos, Jarmo Kormu, and David Fishburn were to work with. I purchased two vehicles from Gettel Acura - 1 new and 1 pre-owned vehicle and I will never shop anywhere else for a new or pre-owned car. I also did a tremendous amount of research before purchasing and I paid thousands less at Gettel Acura than the 5 other competitor dealerships I had visited and received quotes from. I would also like to mention how great Gettel Acura's service department is. The staff(Lucy and Jeff) are also very knowledgeable and take time to explain everything in great detail. I wish all of my other scheduled appointments were as quick as Gettel Acura's.

honda2408

24 de feb. de 2011

Everyone at Gettel Acura was extremely helpful and professional. I would recommend this dealership to a friend. Amazingly clean. Make sure you ask for Jim Henley. Jim was a total pro the entire time. Gettel is lucky to have a salesman of his stature working there. Keep up the great work.Good luck to everyone! Take care, Paul Carson

rpdan3638

23 de feb. de 2011

Mr.Kormu originally helped my wife and I lease a 2009 Acura. After about twenty-six months we decided we liked the car well enough to purchase it. Again we went to Mr. Kormu who provided expert assistance in completing the transaction. He helped us obtain a sixty month loan through Acura Financial. He recommended a suitable down payment and an excellent extended warrenty. Mr. Kormu was very personable, extremely knowledgeable, and honest. I would not hesitate recommending him to a friend or relative.Robert W. Daniels

Ken Wah

23 de feb. de 2011

I was treated great by Gettel Acura.I do all of my service work there as well. Jarmo and Pete are a asset to the company. I recommend Gettel Acura to everyone I know that is buying a car. I myself have already bought 3 cars from them and intend on buying more in the future.

joseph weckessar

23 de feb. de 2011

There was no undue pressure from the various salesmen encountered. They seemed proud of their product and facilities. I was even taken into the spotless service center and introduced to the head mechanic who told me to call him direct if any mechanical problems were encountered. Most important the offered price was acceptable to me.

teamtony

23 de feb. de 2011

What a GREAT car buying experience! From the minute we walked into the Acura dealership, the environment was warm and inviting. We buy Acuras because of their quality, safety rating and dependability. It's a real plus when the car buying experience is topped off with top notch salespeople like Jarmo Kormu and Sales Manager, Pete Mishos. The process was smooth, informative and easy. We recommend Gettel Acura for the great cars, but mostly for the caliber of people they employ.

Charma

23 de feb. de 2011

Jarmo and the Gettel Acura dealership have helped my family to purchase 3 cars. In one instance, our daughter was in a serious car accident and totaled her car. We were not in a rush to purchase a car due to her injuries but under the circumstances, Jarmo and Pete from the Acura dealership went over and beyond the call of duty to find a suitable replacement car for her.Jarmo always calls and follows up regarding birthdays and service updates. He is kind and considerate and never makes you feel like he pushing services on you. We will always think of our experience at Gettel Acura a positive and pleasant experience. Thank you for your time,Charma Kern

rsv1762

23 de feb. de 2011

I found the sales team to be professional, courteous, and efficient, without any high-pressure sales atmosphere. I got a great lease rate for both my 2007 and 2010 TLs. Service is also very professional and very reasonably proced. Really - what more could you ask for?

Lshortt

23 de feb. de 2011

Jarmo was wonderful. He answered all my questions and set up all my personal settings in the car while I was there. He was a pleasure to deal with and would definitely recommend him to my friends looking to purchase an Acura.When I was in for my regular service he came over and asked if everything was okay and if I ever had any questions to just give him a call and he would be more than happy to help me out.ThanksLeslie Shortt

Tara Albrecht

23 de feb. de 2011

This dealership is the best that I've ever experienced. They are professional, knowledgeable and very friendly. I would recommend it to everyone. I have done business with them for 8 years now, and I have never been disappointed. This dealership is just like Acura...dependable.

chipperchandler

23 de feb. de 2011

My wife and I have purchased 4 Acura's over the past several years from Jarmo Kormu at Gettel Acura in Sarasota, Fl. I would highly recommend visiting Jarmo if you want to enjoy the "total customer experience". Jarmo is not just another sales rep - he really cares about his customers and ensures they are happy with their overall Acura experience well after closing a deal. Jarmo is a true professional.Jeff ChandlerExtremely happy Acura owner

diminoj

23 de feb. de 2011

This new ZDX is my 3rd new car in 6 years, and the sale and service was exceptional.This last purchase was late in the afternoon so Jarmo delivered it late that evening after detailing. I live 30 miles away. Just one example of their service.Thank youDr Dimino

daniellebeatt

23 de feb. de 2011

We had an excellent experience with Jarmo at Gettel Acura. We visited the dealership several times to test drive different models and once we decided on the car he was sure to make it available even though there was not one on the lot at the time. We again changed our mind and Jarmo was able to accomodate the change as well. He was very friendly and made himself available by phone even when he was not at work. He was not pushy and made the car buying experience pleasurable.

Turindev

23 de feb. de 2011

While searching for a great deal on a dependable used vehicle, Jarmo was extremely helpful finding the perfect car for my family, at a great price. He found exactly what we wanted and did not pressure us to buy something else. Over 6 months later, we are still loving the vehicle and have had no problems with it whatsoever. We would definitely highly recommend Jarmo and will be definitely working with him in the future.

twoolwine

23 de feb. de 2011

While this dealership is a bit of a drive for us (we live in Apopka)it was the pictures of the BMW, with low miles, a low price tag, and all of the options we were currently looking for that prompted the drive. Upon arriving there we were greeted by a friendly salesman, Dan Davis. We took the car for a test drive and then returned to the dealership to discuss numbers. After speaking with Dan and then more in depth with Joe, my husband and I decided to proceed with the purchase. Although we weren't able to get the interest rate we had been quoted and hoped for, Joe made adjustments to the price and trade in offer to help seal the deal. While waiting for th ecar to be ready for pick up an unexpected tragedy occurred and both Dan and Joe were very understanding and sincere during this time. When we were finally able to pick up the car, Dan was extremely helpful and even helped us pick up the vehicle well after normal business hours to accomodate our schedules.

lbradway

22 de feb. de 2011

Jim Henley has been a great representative for this dealership. He went above and beyond to make sure my experience was a good one. I actually had an attachment to car that I traded. He may have thought I was crazy but you'd never know it. I've been in twice just to have him help me with setting up the Bluetooth, once with my old phone, once with my new, and you would have thought I was the most important customer that walked in the door. The entire dealership personnel have been great. I'd like to also mention the patience and excellent service received from the master technician. This was a very good experience and I would recommend Gettel Acura to anyone looking for a new or used car.

harkinsrh

22 de feb. de 2011

Visited Gettel Acura to check out the 2011 MDX. Jim Henley met us at the door and provided us with exceptional service and product knowledge. The dealership offered a casual atmosphere for buying and had the exact vehicle in stock that we wanted. While there we met Pete Michos the sale manager. We had a brief discussion on price and purchased the vehicle that day. We later took the vehicle back to have a trailer hitch installed. That work too was professionally handled by the dealership's service department.

jmast420

22 de feb. de 2011

I was having trouble getting a new car after the one I was driving broke down. Both Dan and Pete made it very easy for me to lease a brand new TSX. I never thought I'd be driving such a quality car but they made it happen. I will now only own/lease Acuras from here on out. Great overall experience.

alexn

20 de feb. de 2011

Leasing a new car from Gettel Acura turned out to be very positive and satisfying experience. James Henley, the sales associate who worked with me, was a very pleasant person to deal with and a man of his word. Once he knew what I was looking for, he worked hard to get me exactly that. At the end I got a great deal and drove out in a great car.

Jcostellosr

19 de feb. de 2011

Dear Mr. Gettel,I have purchases my third new Acura from your Dealership. I am very happy with the new car. I had the pleasure to do business with Mr. Pete Mishos, Sales Manager and Mr. Chuck Jacovina, General Manager. Both of these gentlemen were extrememly professional and courteous. Their level of expertise and knowledge is truly spectacular. It was a pain free enjoyable car buying experience. I look forward to my fourth purchase from Gettel Acura.Sincerely,Joseph A. Costello Sr.

allan foodman

19 de feb. de 2011

The two people I worked with were extremly helpful very professional ,patient,and answered all my questions.I was intending to purchase a bmw or lexus and only went to the acura dealership at my wifes urging. I was prepared not to like the suv.Within an hour I had taken a ride, settled on a price and purchased the suv. I have never made that kind of decision so quickly.The suv is great but Daniel and Joe made it a no brainer.

James E Taylor

19 de feb. de 2011

It was refreshing to deal with a professional salesman such as James Henley. I have trained sales teams all my life so I evaluate every salesperson I come in contact with everyday.James did a great job while greeting us, he made us feel right at home with no pressure. He asked pointed questions to determine our needs and put us in the car that fit those needs. He got us to drive the car, his product presentation is what sold us on the car. He has great product knowledge.James is very personable so the closing of the sale with him was fun for me, again I have been in sales my whole life. James started the negotiation process and then instead of going back and forth he, myself, and Pete the sales manager sat down and hammered out the details.If I was a sales manager at this location I would love working with James Henley because he has the right personality to be a true professional sales associate, you don't find that very often. I will recommend him to all my friends.Thank you,Jim Taylor417-434-7373

rlegal28

14 de feb. de 2011

Our sales representative was exceptionally informative and answered all questions. More importantly he was able to provide options for a new vehicle that would suit us as to model and price ... and trade in of our current Acura vehicle. Administratively, the "sales procedure" was efficient and "friendly"! The Manager, we know as Chuck, was an added "plus" when it came down to the bottom line. We are pleased with our choice of vehicles and the whole experience.

Neilec1

13 de feb. de 2011

My wife and I were more than pleased with the entire process of buying or 2009 Acura MDX. From the moment we walked onto the lot , Daniel handled us with respect and honesty. He only informed us when asked and was never pushy. once we figured out the specific car we wanted, Chuck was there to explain the bottom line to us. Just like Daniel, Chuck went above and beyond his duties as sales manager, and spent whatever time we needed to inform us, lay out various options, and help us with our trade. Never at any time was he pushy, rushed or in a hurry to close his deal. Simply put, the deal was a good one for us and Gettel Acura. We will refer all our friends to Chuck and Daniel. They really made and continue to make a difference in owning an Acura.

lizcamacho

12 de feb. de 2011

Our experience was by far the best one we ever had. Honestly from the moment we walked into the dealer, it was peaceful, no pressure,very respectful to our needs & friendly people. We appreciate that from them. I'd recommend in a heart beat no questions asked.