Haley Sannorn

27 de nov. de 2021

Service center is awful After finally being able to get a appointment to service for our truck, I specifically asked if they could check the transmission and a few other issues my husband was having questions about. They said no problem drop it off at 9 but it would have to be there all day. I said fine. We made arrangements for a rental since we don't live in Visalia. At the time my husband dropped off his truck he spoke with them and told them exactly what he wanted inspected on the truck. The man said it was no problem. They called us at 530pm after having the truck all day and told us all they did was the oil change and acted as if they never had a conversation about the inspection. when my husband asked them why they didn't do it they told him he could leave the truck until Monday. This was a Friday afternoon. My husband said he would pick the truck up the next morning because he had to use the truck to get to work. When he picked the truck up the man in the service department was rude and unresponsive when my Husband told him he was upset that his request for an inspection was completely ignored. I'm beyond upset about this. After spending as much money as we did on this vehicle you would think they would be going out of their way to be helpful. I will not be suggesting this dealership to my family and friends and my faith in the extended warranty they sold us is seriously lacking.

Amy Munsterman

16 de sep. de 2021

I called to schedule an appointment for an oil change and inspection a couple of weeks ago. I received an appointment and it was confirmed for 7:45 am. I received this confirmation both verbally and was sent and e-mail confirming the date and time. When I scheduled the appointment, I made the service advisor aware that I would need to wait for my car seeing as I didn't have a ride available. He told me by having the appointment and getting their early I should be able to get in and out at a decent time. The morning of my appointment the service department was packed. My car had to be parked behind 5 or 6 cars. The person who checked my in said there was a bit of a wait when I told him I was waiting. A shuttle was not offered. He did say it should be less than 2 hours though. I checked on the car after an hour and 45 minutes and it still had not been taken back. He proceeded to tell me that he told me it would be a wait etc. I realized that but it was almost 2 hours and my car had not been taken back to be serviced. I asked about why it took so long if I had an appointment. I asked if all of the people that had been brought back and serviced were were scheduled before me. He proceeded to tell me they don't make appointments. When I told him I had an email etc. he said that is just the time to drop off the car. That is ridiculous. Don't tell customers they have an appointment if your policy is not to schedule appointments. Don't waste my time. I could have been in and out of a Quick Lube place and probably received better service all around. This is the third time something similar has happened to me here at Giant Chevrolet. I will not use the service department there again.

Larry Raygoza

18 de sep. de 2020

Great I was in an out less than an hour. Beater than kellers.

Daniel Shaw

5 de sep. de 2020

30,000 mile service was completed sooner than I expected. No add-on charges above quote. Service writer was very friendly.

Warlock King

30 de ene. de 2021

I took my GMC canyon in for an engine light, they fixed the problem and it's running like new !. Rachel S. My service rep was excellent and so helpful, I can't say enough good things about her. I will recommend Her to anyone with auto repair issues. 5 Stars to their service manager Brian D. & The tech Jose, Also