joeparle

6 de dic. de 2015

Wow, I am super surprised to see some people don't like Gillman Honda. Clearly they haven't met Jim Seamans. Jim is extremely honest, extremely helpful and very fair. I took my car to him because the AC wasn't working and I was having issues with the starter. Many dealerships would have used this as an excuse to pay for a new AC and a new starter. Not Jim. He identified the problems as a bad battery and a hose that was leaking Freon. He fixed it at a reasonable price and got me out very efficiently.

drramesh2010

30 de nov. de 2015

The service advisor was really rude and when I asked him about a 10 percent discount , he got mad, started yelling at me and made some kind of jokes about me to his friends he didn't think i heard him . This is a bad place.been coming here for years and never got treated this way I will never go there. I know the service advisor name but I will not disclose his name online.Very bad experience

mejiaaana2010

22 de nov. de 2015

My husband went to pick up the car plates for our new car yesterday and we figured they would put the plates on the car(since all other car dealerships I know of do so) but they just gave him the plates and said he could put them on himself at home. Very disappointed in the customer service. They sure say "bring your car in when plates arrive and we will put them on for you". Due to this I'm beyond disappointed with Gillman Honda. You guys should hire better customer service oriented employees ????

Jewopaho

3 de oct. de 2015

We were looking to purchase a CR-V Touring SUV, and arrived at the showroom sometime around mid-day. There were several customers milling around, but no salespeople. We were advised that they were "in a meeting" but that someone would be with us shortly. About five minutes later, a young lady arrived and brought up an appropriate vehicle. We asked if it was equipped with navigation, to which she replied, "No, but we can add it." As it turned out, the feature is standard on the CR-V Touring, as is Homelink (garage door opener), which she also said was not on the vehicle. During the test drive, she had difficulty getting a couple of features to work, but we wrote all of it off to inexperience ... we've been there.When it came time to discuss money, she left us alone for quite some time, ostensibly to arrange for our trade-in to be appraised. She returned, stating that she had no idea how the shift lever worked (it's a 2014 Prius, and operates electronically), and it took her forever to get it over to the appraiser. When the initial offer finally arrived, our first inclination was to leave immediately ... full list price for the Honda (not to mention a bunch of add-ons, including $300 [Three Hundred Dollars!] to inflate the tires with nitrogen) Adding insult to injury our Prius came in at a whopping $5,000 under trade-in value. We've bought and sold dozens of automobiles over the years, and fully understand the "car game." But we immediately surmised that we'd be getting nowhere here, and requested the keys to the Prius, so that we could be on our way. A nearby colleague heard us, and tried to intervene on the young lady's behalf ... but despite his explanation for the lowball trade offer (emphasizing that Gillman is not a Toyota dealer, hybrids have decreased in value due to $2 gas, and that Honda was offering no incentives on the CR-V), our immediate objective remained to leave. In order to get one step closer to retrieving the keys to our own vehicle, we had to endure the sales manager's condescending canned spiel about how KBB, Edmunds and the other online sites don't take various factors into account. Still, there was no possibility of a deal here, so we once again asked to terminate the conversation and be gone. We had to walk the virtual length of the showroom, but they finally surrendered the fob. When asked where the car was parked, someone pointed to an area halfway across the parking lot ... and given that my wife was wearing a boot to correct an orthopedic condition, the least anyone could have done was to bring the vehicle closer. One salesperson actually came out to apologize. We had planned to take a look at the Subaru Forester at the Gillman dealership next door ... but given that it almost took an act of Congress to get our keys back, coupled with the rationalization as to why we'd be screwed out of $5,000 in addition to being charged top dollar for the CR-V, we decided to look elsewhere. It should have been simple ... we couldn't come to terms (hardly unusual for an automobile transaction), so we say thanks and exit. Not so at Gillman ... we literally had to raise our voices to let those folks know that we had no intention of doing business with them, and we'd like to have our transportation back. We're sympathetic to people trying to earn a living in such a cutthroat industry ... but before they come on the floor, they need to be trained. This might as well have been our salesperson's first day on the job. Incidentally, we did get full value for our trade (and not from a Toyota dealer), as well as a nice discount on our new SUV ... and there were no incentives either. Unless you have the patience of a saint, know little or nothing about buying a car, and are willing to overpay for your new ride, while being shafted on your trade-in's value, avoid this dealership at all costs.

Cube1991

15 de sep. de 2015

Listed a price online and didn't honor it. Had an already qualified loan from Santander and they told me they have to apply to santander for themselves only to charge a higher rate apr. crooks. Especially Taha. Stay away from them.

Jroz

30 de ago. de 2015

I Had a horrible experience at the dealership when looking for a used vehicle. I dealt with a very unprofessional sales person named James nyguen. The guy was rude lazy and disrespectful. To make a very long story short it took everything in me not to deck him in the face before I left. Go anywhere but Gillman Honda to buy a car.

Kimmy

11 de jul. de 2015

I received OUTSTANDING customer service at Gillman Honda. Ask for Daryl or Kolby they will take good care of you and make your buying experience awesome!!!

Austrajean

11 de jul. de 2015

I really appreciate the Customer Service at Gillman. I came in today for a wash. Just a wash. Chris in Service was right on time. He even helped clean up the peanut spill in my car. That carwash at Gillman makes my CRV look new all over again. Thank you Chris and Thank You Gillman Honda.

joeparle

9 de jul. de 2015

Jim Seamans provided exceptional service on my Honda Odyssey. I brought recommendations from another Honda service dealership and he honestly told me they didn't need to be done at this time (another dealership recommended a serpentine drive belt when I just had one less than 10,000 miles before). He always brings a good attitude, honesty and quality service to my auto repair. I would recommend him to anyone looking for a good experience at a dealership.

dontgo

8 de jul. de 2015

uys, don't buy used cars with them.. I recently bought the used car and my experience was very bad and I dont have any option to quit in middle of the process as I already singed the paper work. I have seen the used car and did the test drive, i told sales person that there are some good signs of scratches and paint issue on the car. Sales person told that 'no problem, i will take care of them' and after I sign the paper and I asked him can you fix those issues you committed and I am surprised that sales person saying that 'we will not able to fix them and do anything with them'... This is the first time I am seeing such a core profession marketing sales person which behaves completely different before and after signing the papersAlso i approached them with Internet price and in Internet nothing was mentioned extra on top of Internet price. After I decided to buy then sales person given the car price as Internet Price + added Service Fee (Service Fee means all lubricant oil changes on the car + they said Gillman will give life time engine warranty for that they will charge extra $998 on top of Internet price(this was not mentioned on the internet)...So i negotiated the final price as same as Internet price (i am hoping that my price will include life time engine warranty) and after signing he said i will NOT get any warranty as I declined that....But i have not declined and I have negotiated the final price which includes warranty...... Finally I realized that they simply add extra $998 and every customer negotiate and even after customer negotiate the price still they will get as the internet price what they offered ...customer simply loosing money and they are getting what they initially quoted ($0 on negotiation), so they completely cheated me on the price.One more catch on life time engine warranty on all used cars means you have to come to their service center and do all regular services and if you miss one service then this life time engine warranty will not work...My bad was i really not noticed some major issues on the car like windshield crack with temporary fix on it(I noticed when driving the car back to home) and some of the dashboard switches are very bad...Even I have not called and asked them on these issues because I don't think they will respond....My friends, be cautions while talking/dealing with these guys...

Maya Stosic

1 de may. de 2015

This has been THE BEST car service experience I have ever had. Jim Seamans took care of my car needs and I was treated like a princess. As a woman I dont like going to the car service as I always think they would offer me an unnecessary costly repairs. But that was not the case here. Jim was extremely helpful, fast and professional and explained me everything in detail. I highly recommend him for the best service advisor reward (if that exists) :)

John Q.

5 de mar. de 2015

Today I went to Gillman Honda Southwest first time ever in my life and will NEVER go again even if they pay me to visit them. My experience was horrible. Lawrence manager of sales department. He is so arrogant and full of his ego. Through out our conversation, he was bragging about his "25" years of experience and how Gillman Honda is the biggest dealer. When I mentioned stopping by John Eagle Honda for price comparison as being straight forward and honest person. He totally refused to give me any price for 2015 Honda Accord Sport. How can you expect someone to buy anything without them knowing the price. I asked him to whether he ever purchased a pair of paints from a shopping mall without knowing a price for them. He said no. Then I asked him how can you expect me to buy a twenty seven thousand dollars of car without knowing the price. He got tipped off when I mentioned to him John Eagle Honda. He said John Eagle Honda were very small and low class dealer than Gillman Honda. He was rude, argumentative, unprofessional and mean. I DO NOT RECOMMEND ANYONE GO TO GILLMAN HONDA EVER!!!!! OR AT LEAST NOT TO DEAL WITH THE MANAGER LAWRENCE. Lawrence "the manager" full or his ego and arrogance should learn from his juniors sales associates. This is what happens sometimes to some people when their little job get to their head. This is what exactly took place. You are treated in Burger King better than they way how Gillman treated me. The sales consultant Mr. Reynaldo M. was excellent. Manager Lawrence should learn from rookie and honest sales consultant Reynaldo. Gillman Honda fire your sales manager you lost my business for sure and you will loose more business if you Lawrence keep on treating paying customers.

Pankaj187

4 de nov. de 2014

I went to Honda Gillman to get my car serviced and get an oil change. After the service was done, my Advisor informs me about a "Power Steering Rack Leak" which has been there for many months and will cost me around 1200$. I did not believe him and so to confirm this information I went to the mechanic who had checked my car before I bought it few months back. He confirmed that this is a recent leak and that there was no leak when I had actually bought the vehicle. Moreover, after my service at Gillman Honda my power steering has started making a noise every time I make a turn and this was NEVER there before. So I'm convinced something went wrong during my car service that has caused this Issue. To top it all, they do not respond when you inform them about what has happened.I would say, stay away!

Fellinio

27 de oct. de 2014

Jim is the absolute best service advisor! I trust him implicitly! He has serviced my car for the last 5yrs and has always been great! Gillman Honda and Jim have always stood behind their work and for that alone I'm greatful. I will buy more cars from them in the future!!!

AnGel_007

8 de sep. de 2014

I had the worst experience ever there. Too much disrespecting me and finally guess what ? their general manager was about to call cops on me. Cmon Rly? just because i wanted an appraisal for my car to give to my insurance. and the interesting thing is they did that while i was them customer for 3 4 years and bought my 3rd car from them. I was just shocked and I think this is so rude....

maribeldavila

5 de sep. de 2014

The internet sales team at Gillman did not honor their email quote. I went in ready to purchase a vehicle for the price they had quoted me via email only to have a fast one pulled on me. I was very explicit in my email inquiry and confirming that all costs (including destination fees, TT&L and dealer accessories) were all included in my 'drive-out' price before making the drive to the dealership. They confirmed that their quote included all of the charges in writing, so I drove there only to have them tell me they couldn't honor the price and then have them try to start renegotiating pricing. They had the exact make and model in inventory I wanted, but I walked away because they did not honor the price they had provided me. There are good honest sales people out there and I won't give my business to a dealership that pull these dishonest stunts. Very disappointed in my experience with Gillman.

joeparle

8 de jul. de 2014

I came in for a recall and I was blown away by the high quality of service I received from Jim Seamans Jr. He was very helpful and addressed all my concerns. They conveniently gave me a shuttle ride to and from work. They were kind enough to even call me when they were at the front door. Their service is to be highly commended.

Prerak_joshi

18 de jun. de 2014

The whole purchasing process was professionally handled by Mr. Parvez and other staff. I recommend Gillman to increase staff like him who understand customer priorities and cooperate with them to close a deal.

Vanneyomny

9 de jun. de 2014

Mr. Parvez is the best, Friendly & Caring person an NoT Pushy on making u buy something you ain't comfortable with My Buy couldn't get any easier he help me every step of the way an even after i bought my 2014 Civic Si ;) he still check back on me to make sure I was Happy.. If i had or Have a question i can call him or even text him which is always great.. I couldn't make up my mind on what color to get, check them all blk silver white even orange walk the lot again an gave him a few headaches probably (lol) but he was never pushy or got tired of me. Always so helpful an polite didn't mind showing me again an again the car... I ended up getting a 2014 Red Civic Si which i Love.. An all due to Mr. Parvez great help So again Thank You Very Much i Will make sure my friends an family go see you... Thank You for making my purchase so easy an wonderful XoxO... From The Orellana Family

nnt1999

1 de jun. de 2014

I had a very wonderful experience from Mr Parvez Kapadia. They were able to convince me to a better choice of car, and I am very happy that I made that decision to visit Honda dealer at Houston location.

cynthiatobon7

30 de abr. de 2014

The staff in this dealership was very friendly and accommodating. The sale was fast and easy great quality. I was very pleased with the car I purchased.

rgtz

8 de abr. de 2014

Sid was very helpful and polite salesman. I appreciate all of his assistance in the purchase of my first and probably the last car I ever purchase...a Honda Accord.

MichelleRC

29 de mar. de 2014

Kenny Anderson was a pleasure to work with while I was deciding between getting a new (basic) model or a slightly used model with all the extras (leather, etc). He was extremely patient and gave me quotes for every option available. He even took extra photos of the cars I was closely considering. I ended up finding my dream low-millage car at a different dealership, but I'm very grateful for his help. He let me evaluate all my options with realistic pricing that was good enough to not require further negotiations. Thanks Kenny!

zgoi01

19 de mar. de 2014

Sales Consultant Najam Siddiqui is a very nice person and dedicated to his job. His taking good care of us as customer.However, I'm disappointed with Finance. He didn't make me aware about the price added to the loan, ie: GAP, Extended Warranty and Maintenance Contract until I came again and ask for explanation.With credit score of 824 of possible 843, I was given a higher APR of 1.9% with the reason being that I've never been a Honda customer.

bluehonda123

28 de ene. de 2014

I needed my breaks changed and the service consultant Jim Seamans was very helpful. I'm a graduate student, so I have a very tight schedule and budget. He stayed open late for me as well as provided me with a coupon to help me save some money. I received very friendly, helpful and speedy service. I would definitely recommend this service center and consultant to my friends.

Vallbona

20 de ene. de 2014

I have always looked for Paul Pham whenever I bring in my vehicle to Gillman's Service Department. He is friendly, honest, informative, very helpful, and considerate. He gives clear explanation to all my questions and concerns, and solve the problems of my car in a timely, efficient manner.I am truly impressed with his excellent service, and greatly appreciate for what he has done to help me out.

AjishPotty

14 de ene. de 2014

My first new car buying experience was made extremely pleasant and stress-free mainly due to Mr. Siddiqui's exceptional work. He was extremely patient in showing me the various models and trims, and helped me choose the "perfect" car, trim, and interiors for me. I would highly recommend this dealership - they have a well qualified and experienced workforce ready to help!

WildaLaFleur

14 de ene. de 2014

We were so pleased with the service we received from Gillman Honda and Mr. Sid Siddiqui. We are from the more mature generation; and eventhough we are familiar with our computer at home, we are not as familiar with the new accessories and Bluetooth accommodations offered in the new vehicles these days. Inside the dealership, Mr. Sid went through all the details step by step explaining everything to us. I was so impressed with his knowledge and expertise, that now, he is my friend forever! Mr. Sid took the time to make us feel very comfortable, like we had all the time in the world to decide on a vehicle. We could have been embarrassed due to our old scruffy 1993 rusted and raggy car. We were able to make a great deal on a beautiful Honda C-RV. It's so nice for people to listen to you and answer questions, like the nice people at Gillman's and Mr. Sid, Thanks so much for making our purchase very pleasant and special.Mr. & Mrs. R. LaFleur.

TonyCoffman

12 de ene. de 2014

Jackie was very organized and went above and beyond to complete my transaction in one day. I felt I was getting personal attention on a busy day, and when there were unexpected delays, she kept me posted on the progress. Excellent service all around.

tedpate

5 de ene. de 2014

Sid was very friendly and very helpful. I would recommend him to a friend. So far, I am very pleased with my Honda Ridgeline Sport.

geraldphillips118

30 de dic. de 2013

The sales representatives were very knowledgeable and were straightforward with finding a vehicle with the features I wanted. The car was prepared for delivery immediately after we agreed on the sale.

hoppper

19 de dic. de 2013

I found a Honda Accord 2002 at www.autotrader.com for $5,998. Came to the dealership, spoke to Adrean that was very nice and helpful. I didn't have any problems performing test drive or showing the car to my mechanic. The car was OK, so I came to discuss details and negotiate for the final price, as I found some problems with the car including repainted doors (even though there were no accident records in the Carfax report).It was strange that Adrean looks surprised when I offered $6,000 that would include taxes and the paperwork. He went "talking to his manager", and the manager came and told they would never take off $2,000. I told that this is their price in the listing, asked them to sit at a computer and was stunned when found that the car is listed for $7,998.The manager was rude and told that this is the price the car was listed for and the price is the same from the very beginning. I left, came home and printed out the web page that was still opened on my computer showing $5,998, then refreshed the page and printed it again with price of $7,998. I brought both printouts to the dealer and showed, asking just to confess that they are not right. They never admitted this is their fault. The manager told me that I have to leave!Worst experience ever.

phelpy

19 de dic. de 2013

I submitted a price inquiry to Gillman Honda via Kelly Blue Book. They were the first of 9 dealerships to respond with a call, and in particular I talked to Kenny Anderson. Not only did Kenny offer the lowest price out the door, but he also helped find the color that I wanted and a VIN to an actual vehicle. On top of this, he offered the standard Honda military discount, which other dealers "included" in their quotes. Unfortunately, we did not buy from Gillman Honda, due to the fact that we did not want to drive our tradein accross the state, and the local dealer matched his quote (excluding the military discount). Even then, after being told that we had purchased a vehicle elsewere, Kenny continued to treat me like a valued customer and friend. I would recommend Gillman Honda to anyone, not only based on the price (which was the best in Texas), but based on the customer service.

Brandon7

23 de nov. de 2013

I recently went to Honda Gillman to get my first car, and was greeted by Mr. Najam Siddiqui. Mr. Siddiqui was extremely helpful, honest, friendly, and a great person to work with. He showed me all the cars that fit into my price range and was very professional. In the future, I will recommend to friends and family who are going to Honda Gillman to work with Mr. Siddiqui.

jolivettesn87

19 de nov. de 2013

The service I received at Gillman Honda was outstanding!Ive never been this pleased when visiting a dealership. Everyone was so nice. I was coming to visit with Jeff Gerschoffer to discuss my new purchase of a Honda Civic. Soon as I started walking towards the building, I was greeted by Sid. He was very professional and nice. Not a pushy salesman at all. I told him what I was looking for and he made it happened. Mike did a great job on showing me how to operate all the gadgets in my new car. He was very patient and answered all my questions.Jeff and Javier did an awesome job finalizing this process, very sufficient. This is the first time Ive ever purchased a car and was not at the dealership all day. I have recommended Gillman Honda Southwest to my friends and family. I will definitely purchase my next car from these guys. Keep up the good work!

zareshia

18 de nov. de 2013

We had a very good experience this time around compared to when we came in to buy our 2011 Honda Accord. it was such a great experience because from the moment you walk into the door, there is someone there to greet you and to help you out. The staff is very kind and helpful and listened to our wants and needs.

ms Louisiana

17 de nov. de 2013

I bought a car he stole my balance that was left because I had a Red Cross Voucher took advantage of a Katrina victim nogood

daniel1003923

13 de nov. de 2013

Really friendly person with excellent attitude to help me to fix my car quickly and I had a great service for sure . Jim should be promoted !!!!

angelgalarza94

8 de nov. de 2013

Sid was absolutely amazing ! ! ! He has such a great personality and a great way of communicating with his clients. He was very good with not only me but with my entire family. If I were to ever come back I would love to be able to speak with Sid. You all are very lucky to have such a great person like him. He made the entire process feel like nothing, and for that I will always be great full.

sharad_borle

30 de oct. de 2013

My wife and I were deciding between a Toyota Sienna and Honda Odyssey. Mr Najam Siddiqui at the dealership was extremely helpful for us arriving at the decision. Without being intrusive he patiently and professionally went about introducing the Odyssey and all its features to us. All all times he promptly answered our querries very objectively and thoroughly.It was a very pleasant experience interacting with him, dealing with him and finally buying the vehicle from him. Never did he let us feel pressured into deciding, in fact even at the very last moment when we were having second thoughts about our color choice he took the pain to again line up all colors and let us take our time deciding.Thank you for the excellent sales experience.

hondarater

16 de oct. de 2013

Both the regular and express Service teams have always taken care of me, but without question, Jim Seamans has gone above and beyond for me, and this is the sole reason why my rating for Jim Seamans is Outstanding! Jim worked tirelessly to get my car serviced here recently... Making sure that the problem was repaired right. He was very passionate in his pursuit to get it done, not settling for nothing less than perfect. He treated my car like it was his, with persistence and perseverance, and I will forever be grateful! Ms Stacey Gillman Wimbish, I hope you are reading this review on Jim Seamans. Don't ever let him go!

blah1221

11 de oct. de 2013

The dealer, Siddiqui, was very nice to us and helped us find a good car. He was very friendly and willing to help my family as much as possible.

ShumailaSoorma

9 de oct. de 2013

Mr.Najam Siddiqui was wonderful to work with. He was helpful, knowledgeable. We love our new Honda Accord. Mr.Najam was easy to work with. I would definitely buy from Mr.Najam and Gillman Honda again .

Hmazen

5 de sep. de 2013

Paul is the best service advisor I have ever dealt with. Out of the 5 times I have went to the Honda location, he has been honest, extremely helpful, quick, professional, and very accommodating to me and my cars needs. I highly recommend him as the head service advisor. Whenever I go back to get work done on the car, I will only accept Paul to help me.

HondaAcura

4 de sep. de 2013

I visited several different dealerships. The dealerships were varied by both manufactures and parts of town. I selected Gillman Honda for several reasons. Some salespeople didn't even greet or approach when I entered their dealership. Other salespeople did not seem interested if i was just "window shopping." The professionalism of the salesperson that represents the dealership makes a lasting impression. Donald Lovette was the most professional. He was standing outside in the Houston heat, yet maintained a cool demeanor on approach. He was not "pushy." We discussed several available models. We went for a test drive of a certified Honda. I did not purchase on the first visit. He performed his due diligence with a couple of follow-up calls. After comparing the experiences and offers at all dealerships I had encountered, I decided to go with Donald and the Honda dealership he represented. He represents Honda and Gillman Honda very well. If anyone is interested in great car buying experience, I would recommend Donald Lovette without reservation. Additionally, the decision was not based on the lowest price, but the best overall value with the Honda CR-V, Gillman Honda and the salesperson, Donald Lovette. The finance manager, Kimberly Williams, was very through and patient with all our questions and clarifications on the details of the transaction.

Craig289

25 de ago. de 2013

Excellent car buying experience. I highly recommend this dealership and Ed Cole, Internet sales manager. He was very knowledgeable about the Honda Crosstour and a pleasant guy to deal with. They went out of there way to find the car I wanted and delivered it in immaculate condition. I'll be back!

wondersmith

14 de ago. de 2013

Brought in my ancient (1999) CR-V for state inspection and oil change, and also reported a clunking sound I hear from the front when going over bumps. The mechanic test drove the vehicle and checked the usual suspects (e.g., struts and sway bar links), opined that the clunking seemed pretty minimal to his ears, and recommended that no repairs were necessary yet. There was no charge for his time and effort in making this evaluation. I am impressed with this service department's honesty and friendliness!

Premnice99

1 de ago. de 2013

Its embarrassing movement in my life visiting in Gillman Honda.Because when I called person regarding used Toyota Camry, the person (Kwamo Kelly)when I was arrived in Gillman front desk, he is not responding on phone as well as I waited around 50 Mints, after long time some person came and telling I will arrange other person to take care of you.The new person straight away talking about other cars, and I said I already talked one car with one of your employee, immediately he is telling that car just two minutes back sold out and he is conveying we will promise lot of to bring customers to here and don't consider whom to talk to you. After listening his words I shocked.I don't know is that really sold out or playing tricks, but really upset that why these people doing this way, they can honestly tell before reaching their premises.Finally new person (Joe) have showed some car which is having all dents and scratches and telling you can take this, straight away I have rejected, but he is not willing to leave me and started bargain and other things.He is telling high price with scratches and I am asking him clear the dents and scratches then I will take that price. Finally I am looking chance to come out Gillman prison and told them to I will decide and come tomorrow.They have give bunch of papers and contact numbers and leaved me safely.Friends don't believe Gillman customer care persons and take care when you purchasing car from Gillman Honda, 10595 W Sam Houston Pkwy S, Houston, TX 77099-- Prem

Cindisabz12

1 de ago. de 2013

Third car we have purchased from Gillman, second one from Paul. We went in to purchase a newer low mileage car for my son, it was over 100 degrees outside and Paul took his time and showed my son as many cars as he wanted to test drive with a smile the whole time. Everyone was very helpful and courtious. They made sure my son was happy and kept within my budget and demands.

kevinclick

24 de jul. de 2013

Buyer beware if you are considering purchasing a used vehicle through Gilman Honda Houston.I purchased a preowned Mini Cooper from Gilman on May 4, 2013. On the drive home I opend the sunroof and it would not close. Gilman inspected the sunroof and determined that the cost would be in excessof $1,600 and the most practical solution would be to disable it and seal it off. The manager did apologizeand refunded $800. In less than three months of purchasing the vehicle, the low oil pressure and check engine lights cameon. An authorized Mini Cooper service center found two significant oil leaks that resulted in $1,500of repairs.Before posting this review, I spoke with the manager about Gilman's obvious lack of inspection and repairsprior to selling the vehicle. There was no apology this time and I was informed that I should have purchased the $1,800 extended warranty.I've purchased used vehicles from Fred Haas Toyota of Spring and Sewell Infiniti of The Woodlands withoutthe pressure or need to purchase an extended warranty. Both delivered quality used vehicles that required nothing more than routine maintenance. Although Gilman's website states "one of our top priorities is to maintain a complete collection of high-quality Houston used cars and trucks", I beg to differ. I will take my business elsewhere in the future and wouldrecommend others to do the same.

58tbird

18 de jul. de 2013

Some of my past car buying experiences have not been the best so I was not looking forward to buying a new car. The Honda CRV was on my list to test drive along with Rav4, Ford Escape, Buick Encore & Subaru Forrester. Ed was by far the most gracious and accommodating car salesman I encountered during my quest to find the perfect car at the best price. He was knowledgeable about the CRV and took the time to share his knowledge with me. When I asked Ed for his best price on the CRV LX, he consulted with Sal and presented me with a "walk out" price that seemed very fair to me (based on my online research). Unlike some other dealers, there was no pressure to buy immediately or the price would not be honored. After three visits and test driving two different cars, the price was still good. Originally, there was not a blue CRV in stock so I placed a deposit on a red one and planned to take delivery on Monday. Ed knew that red was not my first choice so, when a blue CRV arrived over the weekend, he called to let me know, switched my deposit to the blue one and expedited the check in process so I could pick it up on Monday. Ed called today to see how I was liking my new, blue car and I told him that so far it's been great and the best part was that it wasn't a 'hassle' to buy it.

Cheetohead2005

6 de jul. de 2013

Bought a brand new crv. Very pushy not friendly at all. After the purchase they don't want to know you. I would never buy another car from them or recommend anybody deal with them. Horrible worst car buying experience I ever had!!

hondarater

4 de jul. de 2013

Went back to Gillman Honda for service and dealt with Jim Seamans again. The experience was hassles free. He went out of his way to take care of my problems. Been dealing with Jim Seamans for years. Will continue to return for service as long as Jim is there.

ngonzales2110

4 de may. de 2013

Nena GonzalesI was really pleased with my purchase when I bought my Honda Pilot because it had navigation system and Bluetooth in it. I fell in love with it, but unfortunately I have never been able to use them. I have complained to the service department and I actually had them keep it for a couple of days and I still have the same issue. The accessories manager actually told me that I cant "expect my Bluetooth to work as good as a luxury car" OMG!! well when I pay $36K for a car I expect things to work.....I'm actually in the market in trading my pilot in for an Infiniti...what I should have done in the first place.

msblp27

16 de abr. de 2013

This dealership overall was very friendly and helpful. Najam "SID" was an extremely helpful New Sales Consultant in that he was knowledgeable about the car and very patient in assisting with the process of the sale which took awhile. I appreciated that he was so calm and anticipated many of my concerns. I will refer friends to him when they are ready to purchase a new Honda. I also would request his assistance the next time I decide to purchase. Mr. Peasley, Mgr., was very helpful in explaining how to use technology on the 2013 Accord EXL. He gave me a good framework to reference.for example, explained how to use the manuals...also demonstrated use of technology. I am still learning something new every day! It is a lot because I am a senior citizen but thus far I have enjoyed the learning and the technology. I plan to get an i phone soon and Mr. Peasely said that he would assist with the pairing to Honda Link. With this car I am glad that I just wasn't handed the keys because instruction was important! Sunni provided a quick response to internet price inquiry.There was also a nice lady who advised and provided information about adding options...she was so thorough and went the extra mile to assist. I got the feeling that this dealership is willing to go the EXTRA MILE for customers. It was nice to receive an E-mail message from Mr. Bessom and to meet him after the sale.

ttheriot

30 de mar. de 2013

I'm not really sure where we went wrong with our experience, but it was no where near enjoyable. First of all the salesman never tried to sale the car to us as far as why we should buy Honda and especially the great features that the Accord has to offer us. We were already sold on the Accord but our salesman didn't know this. With the exception of opening the trunk and letting us test drive the car he didn't offer any information to us unless we asked. Then the number game started. I a had already been to another dealership, so I had an idea of the value of my trade and the price of the new car. WOW was I shocked.... Gillman came with their offer they offered me $3500 less on my car and the price of the new car was about $3000 more. And they couldn't understand why we wouldn't accept the offer. We tried to leave the dealership and everyone knows how that goes.... Here comes his manager...ARROGANT and RUDE is all I can say. We finally were able to get the keys back to my car and headed to it. We were trying to get out as fast as we can...manager chased us to the parking lot. Glad that experience is over, we ended up buying from a local dealership that gave us faith back in salesman. By th way. Most dealership offer at least a year of free service maintenance Gillman looked at us like we were stupid. Not only did we purchase the same car from another dealership we also get the year complimentary service as well as a lifetime warranty on the power train at NO COST to us. Shop area these extras could mean a lot.

MissouriCityBuyer

27 de mar. de 2013

The sales representative, Mr. Najam Siddiqui, was friendly, courteous, and helpful during the selection of the car I was interested in, a Honda CR-V EX-L 2WD. The reason I rated the overall experience as "OK" had to do with the process of negotiating a fair price for the car and the financing. In my case Gillman had already added "extras" to the car I selected in the form of items like splash guards, a cargo tray, and wheel locks. I did not ask for the accessories as you can buy and install them on your own. But Gillman nonetheless added them and subsequently marked up the retail cost of the accessories to increase the overall cost of the vehicle. Moreover, they would not offer me the same vehicle without them. So, I was forced to negotiate with the Sales Manager (not Mr. Siddiqui who I was pleased with) about items I did not want at a price that was above the cost to purchase them. In my opinion such haggling is simply not necessary. Ultimately the Sales Manager agreed to lower the cost of the items added to the vehicle and also increase their offering price for my trade-in. Once we agreed on a final price including the trade-in, I then had to listen to the finance officer try to sell me numerous packages (extended warranties, service plans, gap insurance, etc.) that in my opinion were of little value and only increased the monthly payment. The financial officer then wanted to videotape me refusing these offers. I declined. The end result - it took over three hours to complete the purchase of a great vehicle when it should have taken half that amount of time.

richardterry

21 de mar. de 2013

This dealership has the most customer friendly I have ever done business with bying cars over the pas 55 years.We were never pushed to by a car. Was given the time to show my wife all the cars and explane the difference. Never trying to push a sale.From the salesman to the finace department all were excellent is making a customer and lasting one.We drove 30 miles out of our way to this deralership and happy we did.thanks to all for making a new customer...Richard TerryNancy (JianZhong Deng)

JaclynMiller

20 de mar. de 2013

I went in and test drove a preowned vehicle yesterday, March 19,2013 at your Gillman Honda location. After contemplating for a couple hours, I decided this was the car for me and called the salesperson I was using-Kitt Kamya. We made a verbal agreement on price and set up an appointment to pick the car up today, March 20, 2013 at 11am. An hour later he called me and said he needed me to come in that evening and purchase it because another family was there to look at it. I informed him it is an hour drive and already 9pm and I wouldn't make it by closing. He then asked me to please scan the photo of my cashier's check and e-mail it to him so he could hold the car for me. Thankfully my bank is open 24 hours and I was able to get the check. I sent him an e-mail with the photo attached. He called and said he received the e-mail but just wasn't sure he could hold the car for me or not and to call him first thing in the morning. I called at 9am on March 20, 2013 (2 hours before I was scheduled to pick up my car) I got Kitt's answering machine so asked to speak to anyone in sales of preowned vehicles. Marissa answered and very snidely told me that she sold the car to a different family last night after all my paperwork had been sent to Kitt. I think this a terrible way to conduct business and it felt a lot like a bait and switch and I'm furious.

achacko90

17 de mar. de 2013

My overall experience was a pleasant one at Gillman Honda. My salesman, Najam Sidiqee, was extremely nice, respectful and helpful. The finance manager that I dealt with was Kimberlee Williams. My overall experience was good except for the financing department, who wanted to give me a 10% rate for 36 months. So I ended up going with JPM Chases' offer of 2.3%. I would recommend going to Gillman Honda and requesting to deal with Sidiqee. I would also advise getting a loan from somewhere else so you don't have to waste your time dealing with the financing team.

llllin

7 de mar. de 2013

Friendly sales person and manager. excellent service.They are very appreciate your business and very nicely.They will treat you like a family members and friends.

Dae4Dae313

28 de feb. de 2013

Mr Sid was very friendly and relieved the stress of purchasing a car. I will certainly recommend him. Thank you! From Daesha J. and Denise M.

wchuang

9 de feb. de 2013

John Miller helped me get the schedule mentainance done early in the morning, so I can be in and out on time.Glad to have the service.

Bariq121

20 de ene. de 2013

Sid treated us very professionally. He was cordial and had a lot of patience. He worked with us and liaised with the manager effectively during our transaction with price and feature negotiations. We were very pleased with how we were treated. The price was good as well. We have purchased many cars in the past with many dealers and dealt with many sales people, but Sid has proven to be the best so far. We would also like to point out Saeed Nekkobar with whom we purchased my sisters Pilot a couple of years ago. He is also a very good salesperson. We would like to thank Sid for his customer service. Associates like him will always keep us coming back to Gillman Honda Houston. Thank youBariq and Hina Jilani2013 Honda Accord 1/20/2013

lamologist

7 de dic. de 2012

I just came in for an inspection. All employees were friendly, and accommodated to my needs. I was well taken care of by Paul. He answered promptly to all my questions and concerns, and even replaced my registration sticker on my window, along with the inspection sticker. Thanks!

John Harrison

4 de dic. de 2012

I had a 2006 Pilot and now have a 2011 Pilot, both were bought new from Gillman Honda. Mr. Potts has been the man I have gone to for all services on both cars because of his concern on any issues or questions I had on these problems. I trust his judgement to the point that I wll not bring the car in unless he is working that day. If he is not sure of what could be the problem, he will immediately call in a mechanic who specializes in that area. He then has the mechanic to explain the situation to me. I trust Mr. Pott's judgement completely.

imran.mansia

24 de nov. de 2012

We bought a Honda Pilot 2013 and had a wonderful experience with the sales person, Najam Siddiqui. He helped us with the process from start till we got the car. He gained our trust by the level of honesty and transparency that took place during the purchase of the car. He also made us comfortable to communicate our questions and concerns throughout the process. We would definitely recommend him and Gillman Honda to buy a car from. Najam truly meets customers needs of buying a car with his friendly and accommodating nature. Thank you for keeping our trust.

ernurseangel

13 de nov. de 2012

Great experience at Gillman Honda- SW for service. I had an estimate done there previously and found they were very honest and even told me to wait a few months to get the work done. When do they ever say that?? I finally brought it in for repairs and it was done in a timely, professional manner. Great job from drop off to pick up! They even washed the car for me! Thanks alot.

ChristopherEmanuel

3 de nov. de 2012

If you drive 250 miles from Louisiana at 5am to pick up a car...and they say the car (a 2005 Honda Accord EX) is all ready for you to drive off the lot. DRIVE IT FIRST BEFORE SIGNING ANYTHING!!!!!!!!!!!!!!!!!!!!! I mean, most used car dealers have a low rating in our society...and for good reason. But these guys take the cake. They not only give you the old song and dance "well, you don't have to buy it". But the Honda Used Car Department gets downright nasty. It's laughable for me now, but David Cochran never smiled or was pleasant to me right away. It went downhill from there. REALLY. I am a 6'-3" 51 year old Architect and he flat out thought he could intimidate me. Like I say, it's laughable now...but when I took the car out with the salesman, the rotors were so off, as soon as I put any brake pressure the whole car shimmied and shook. Thank God for Mr Morris Potts in Service who took care of it and was very nice to me and had a very nice smile. I told him "a smile goes a long way in dealing with your customers". But he, and only he at Gillman Honda, ever was pleasant the whole time I was at their MASSIVE facility. They do have selection above and beyond the whole State of Louisiana. But you better have a Valium handy cause your probably gonna need it. BUYERS BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! That's all I can say. And they had the backing of USAA, which is only open to Military personnel and is a company I have been using for EVERYTHING the past 23 years. I don't give a xxxx who reads this at Gillman, I openly give my name because I want everyone to know that just because they have been in business since the wheel was invented, your last customer is your most important customer. As in Architecture, my reputation is all I have, and I can't just tell a client after I started a project "you don't have to use me". First, they would probably sue me, then it would get ugly. At least that's how I think it would go down...after working for 24 years, it NEVER came to that. But what ya gonna do, Used Car Dealers deserve the low social status they have in our society for a xxxx good reason. But my Mother and I had a good laugh when I got back because she needs the car (she was in an accident) and after 9 weeks and still not fixed, she needs the car more than I do right now. And it did get me home. We'll see how long that lasts...

zalsheik

1 de nov. de 2012

Very friendly employees, very professional. I have an excellent experience with the sale person. He explained all the aspect relating to complete the vehicle sale. In addition, he explained the features of the vehicle .

lilian.f.watson

30 de oct. de 2012

James Na accomodated my working hours and helped me get approval from his manager to have a rental car paid by Gillman, while my car was being repaired.

ebtinsley

19 de oct. de 2012

I purchased a used vehicle from Gillman Honda Houston Southwest. I live 250 miles from the dealership and agreed to purchase the vehicle after looking at many photos of the car, and after speaking to the sales staff about the vehicle's condition. Price seemed very good initially, but as is often the case, when something seems too good to be true, it usually is. Both salespeople were friendly, but after we reached a deal, getting paperwork from Gillman (purchase agreement, installment contract, odometer disclosure, etc.) was very difficult and required multiple voice and e-mail follow-up's. Finance Dept seemed far more interested in selling me their high margin add-on's like gap insurance and an extended warranty, than actually getting paperwork signed and deal closed! When I chose not to buy any of that stuff, I was kicked to the curb as far as they were concerned. Adding insult to injury, when I arrived I was disappointed to find a vehicle in much rougher condition than what the photos had indicated. Numerous scratches, dings, and gouges on the body. (I have many pic's of these defects and can share them). Someone had tried (very badly) to paint over some of the worst defects with touch up paint. No one at Gillman ever mentioned that, and certainly did not give me any photos of the numberous defects. Interior looked like it had been totally splashed in cooking oil, and felt greasy, and tacky! I have already spent about 4 hours trying to remove the grease from all of the interior surfaces. Taking the vehicle to Service King to repair the most severe body defects on the car. Instead of good deal, I bought the Gillman Turkey nobody wanted!! Shame on Gillman, and shame on me too for letting my excitement for the car override my sensibilities!

fredda

29 de sep. de 2012

Paul is the greatest. When you come in with a problem he gives you the diagnosis, how long it will take to fix it and the price. He is most informative and gives you the best service possible. He makes you as comfortable as he can and answers any and all of your questions.He is truly an asset to Gillman's Service Department.

terminater

16 de sep. de 2012

Mr Najam is a good salesman. He asked straightforward questions and answered my straightforward questions. It made the whole process nice and simple. It saves everybody's time. I am pleased with the deal they offered. Everything went so smooth.

Sleeeping.Beast

8 de sep. de 2012

It was a good experience. Mr. Najam Sidique helped us a lot. He did as much help in getting the car as he could. He was very cooperative, provided a friendly environment. I would recommend him to anyone.

van owner

2 de sep. de 2012

We had a great experience buying our new Odyssey at Gillman Southwest. Najam was very friendly and helpful. He was very patient with our three boys who came to "help" us. We really appreciated his no pressure style of car buying/selling. We would definitely recommend Najam and this dealership.

BillTran

22 de ago. de 2012

I will NEVER buy another vehicle from here ever again...These people are not honest in their dealings and have no concept of how to provide post-sales support...Their management team has no integrity and they get this from their GM...Please stay away from this dealership for your own protection and sanity. If you are unlucky enough to have purchased a car from them, don't let them sell u any additional financing bullsh*t...They will lie and tell you it's refundable when in fact, it is not...If they have given you a BS answer when you tried to cancel or they stall so that you passed the 60 days marked and can't cancel, or NOT fully refunded $$ owed to you, email me (quoc18atgmail.com) and I will include you as part of the class action suit.It is always unfortunate when car dealerships take advantage of people who can't defend themselves...I believe this effort will punish them SO SEVERLY that they will never engage in this type of practice going forward...God bless all those people who will speak up against crap like this...

sestop12

23 de jul. de 2012

From the moment Sid met us at the curb, he provided us with first rate service. Our well being and satisfaction was of the utmost importance to Sid. Our contentment with the sale was always put first. Sid was also very knowledgeable about the automobiles. Every question that was asked of him was answered very thoroughly. The test drive was also very enjoyable. Sid pointed out different features on the car and explained them in great detail. Sid told us from the beginning that he would take care of us and give us the best price he possibly could, and he did just that. Sid could possibly be the most friendly and competent salesman that I have ever encountered. I will recommend Gillman to my friends because of the wonderful experience I had with Sid. I love my new Honda Civic.

chaut989

21 de jul. de 2012

everything was straight-forward and as expected. Staff was professional. Price was reasonable. I have nothing to complain about with regard to the sales process.

torrentgod

15 de jul. de 2012

Worst experience ever!! Beware if you are looking for used car or pre-owned car, this is not a dealership. However good you think the car might be. There are lot of other used car dealers in Houston to buy cars too. Manager doesn't know how to market and is rude. I do not recommend this dealer to any one at all!!

kpalm715

24 de jun. de 2012

From the moment I got into the dealership, I was taken care of. I usually don't like sales people as they attempt to throw things down my face, and offer me things that are ridiculous and not what I want. This was not the case at this dealership. Hugo was very nice to work with and didn't give me a hard time on anything. He knew what I wanted and gave me the attention and honesty I needed. I asked him several questions throughout the experience, and I could tell that he was a good and honest man. I also met the general manager of the store. He was polite and shared in my excitement with my wife and I about buying our first new car.I would recommend this dealership to many of my friends. Plus, just knowing that Honda makes good cars is a cherry on top.

gillman_disgruntled

6 de jun. de 2012

Sent out a letter telling me I would get over $15,000 for my car (my car is in excellent condition BTW). Drove down there and wasted 2 hours only to be told that they could not honor that...that they "sent" another retraction (which interestingly, I NEVER got! Bought this one there but will N E V E R buy another from Gillman!

gregk72

12 de may. de 2012

First time buying a new car and Ed Cole at Gillmans was a pleasure to work with. I hate the whole car buying experience but Ed made it easy for me to buy my new 2012 Honda Accord.Will definitely be buying from them in the future.

zaal55

27 de abr. de 2012

Muhammad was friendly and he went out of his way to make sure we find the car we were looking for. when he could not find the car on his yard, he search the incoming list. he found the one we wanted. he took care of all the paperworks, he explained everything and ansewered all the questions. The service and price was so great that we are palnning to buy another one very soon. Thank you Muhammad zaal

rossanayung

25 de abr. de 2012

I gave the dealer full score for all the criterias because the dealer deserved it. Both Mr. Siddiqui and Mr. Melgar were friendly and provided excellent customer service, but it was Mr. Siddiqui who really made my visit at the dealer worthwhile. He gave me a great deal on a new 2012 Honda Accord and I just had a blast while we chatted about that undoubtely attractive car. Up until now the satisfaction I experienced at the dealership is still strong.

ynemariam

16 de abr. de 2012

The Employee was very friendly and he knows what he was doing.He explain to us all the options and price of the car properly.

newyorkframeofmind

12 de abr. de 2012

great attention to details of review of vehicle. very patient, very structured. convenient location. went over all paperwork with detail and patience. gave great demonstration of crv. very educated salesman

Latanya Bonnee

2 de abr. de 2012

The staff at Gillman was very friendly and not pushy. Ed Cole was by far a NUMBER 1 dealer when working a deal. Kudos Ed!

east-wind-rain

2 de abr. de 2012

Called USAA for a reference Honda Dealer. They gave me three contact names at three Houston Honda Dealers. I don't know how the other two were, because once I met Robert Doolittle at Gillman Honda Southwest my wife and I bought a 2012 Honda Ridgeline RTL GPS System vehicle the same day. Robert is personable, polite and, most importantly, a very professional representative of this organization. He knew his product and his employer, and is very proud of both. He listened to me. He conveyed the complicated aspects of both the purchase process and the technical aspects of the vehicle with equal efficiency. I feel that I understood both. He received my highest compliments: I spent money with him and recommended him to my Family and Friends. I will be back when the need for a vehicle, accessories or service arises.

tmiscio

30 de mar. de 2012

I had bought my previous civic hybrid from gillman and was rear ended over the week end and my car was totaled. Donald took his time and showed me all the new versions of the 2012 civic hybrid and was very informative as to how the new computerized dash board works etc. the finance guy awson (not sure of spelling) samir even told me to get the insurance company to verify the mileage on my 2008 honda civic and is going to have gillman write me a check for the unused portion of the extended warranty I had on that civic. that saved me over $500 and i didn't even know u could do that. now that's what i call a dealership that cares about it's customers!

jam201203

30 de mar. de 2012

My wife and I were looking for a new car in Sugar Land and were considering a Honda CRV. We found a large selection on the lot (at least 20!) to look at. We met with Najam Sid in Sales and were very impressed with his friendly, facilitating, and no-pressure attitude. We ended up going with another vehicle but were very impressed with our experience overall and would have been happy completing our business there. I would recommend asking for "Sid" to others considering a vehicle at this dealership. NB we are not associated with this dealership.

JAlsworth

26 de mar. de 2012

My salesman was Donald Lovett. I had been car shopping all day long. When I decided to return to Gilman to purchase the 2012 Honda Pilot it was pretty late that evening. No one rushed me or made it seem it was as late as it was. Donald was very courteous and patient when it came to explaining details to me. He was very informative about the car I purchased and made sure I was comfortable with the vehicle before I drove it off the lot. I would highly recommend Donald Lovett to be your salesman.

clrissa35

18 de mar. de 2012

I came to Honda last year and was unable to get financed,I asked the sales man Donald Lovett if he would call me in a couple of months and he did. He was very curteous both times I came to the dealership.Donald did not make me feel rushed he was very plesant and very informative about the car we purchased. My husband was so impressed with his service we are coming back to purchase another vehicle. I would absolutly reccommend Donald lovett to my family and friends. If you are looking for a slaesman to help you he is your man.......not to mention he is a big animal lover like myself........thank you Mrs. Mireles

isnajm

12 de mar. de 2012

I was at the shop to repair my SRS light that was on, Jim take time to explain to me what covered under warranty and my possible cost if is not cover under warranty. Apart from good service he is friendly.Thank you Jim.

Moe847

5 de mar. de 2012

I bought a Toyota Corolla 09 from this dealer on March 2011 and they showed me clean CarFax and now I tried to trade in the car with new one but the new dealer didn't want to take the car because it has accedent and it's listed on carFax and he showed me the REAL carfax .. after I called the Sales manager to tell him about my story and I asked him what he is going to do about it his answer was "NOTHING" and he hang-up on me, he was so rude and i'm wrighting this because I don't want anyone to be cheated by HONDA GILLMAN like what happened with me.

orion2010

2 de mar. de 2012

Great experience with this dealership. I dealt with a few Houston area Honda dealerships prior to Gillman Southwest. Several of the others were very good about online pricing, but provided outrageous pricing when I arrived at dealership (Katy Honda). I became so fed up with Houston area dealers I started talking to folks up in Ft. Worth/Dallas. I even got the bait and switch over email, it was amazing.However, I started emailing Ed Cole at Gillman, provided me with a great price and good information via email. I asked a lot of questions over email to make sure we were getting the right car for us and he was very responsive to each question, almost instantaneously. We finally went in to complete the deal, we received the same offer at the dealership as we did over email, no hassle. We even negotiated for better than email price.He spent the time to walk us through the car during delivery. At the end we were very happy with our 2012 Honda Pilot Touring,and very happy with Ed.

mwelfel

27 de feb. de 2012

This was the second car we've purchased from Najam and Gillman Honda. In both cases he was very personable, friendly and easy to work with. While considering purchasing this vehicle, we were negotiating with another Honda dealer in Austin. The other sales person used high pressure sales tactics and was argumentative several times. When we need another vehicle we'll be back because we'll be treated fairly and with respect. Thanks again Gillman.

Terish

26 de feb. de 2012

Thank you for the courtesy and interest you showed me when I stopped by the dealership to inquire about new Honda CRV EXL. I am thankful to you for all the help you rendered to me from the beginning of my inquiry till the delivery of my car. No doubt, you are an asset to Gillman Honda. I wish that you serve more customers in the long run. Once again thank you for your excelent customer service.Terish Mathew Thomas.

ninety9sixty6

18 de feb. de 2012

My sales person, Kitt Kamya, was excellent. He was friendly and treated me like family.He understood all my wants and needs and recommended things that would keep my car to its potential by suggesting accessories. Walking out of the dealership I knew I made the right decision.

minivan22

18 de feb. de 2012

Just picked up our new minivan yesterday (2/17/12). Very patient and informative sales people and great selection of vehicles. Great experience. Definitely recommend this dealership.

srikarmallampati

26 de ene. de 2012

Me and my wife bought a Honda CR-V from this place a couple of days ago. Let me start off by telling you that this place is like no other dealer out there! After visiting about 5 different dealerships comparing different makes and models we arrived at Gillman Honda. We were very specific in what we were looking for. Right from the time we entered, till we left the place with a brand new car, the whole experiance was amazing. Thanks to the staff and especially salesperson Najam Siddiqui. Najam Siddiqui was great from the moment we met. He was very pleasant to work with. He is very honest and trust worthy. His approach towards the customer was wonderful, I would say the best. There were no tactics involved and we never felt like we were getting pressured into the sale. On top of that he worked with us on the price. At the end of the day we got what we wanted (Model/Color/Extras) and how we wanted, what more can we ask for. Thank you Najam Srikar Mallampati

morganbruno

22 de ene. de 2012

Very nice experience purchasing our new 2012 Pilot. This is our third Honda and we have never had issues with the vehicles. We look foward to upgrading to a four door SUV to help keep our growing family safe and comfortable.

L.Fisher

18 de ene. de 2012

Great customer service, friendliness and professionalism! Mr.Moon made my overall car buying process easy. I highly recommend Gillman Honda and Mr.Moon to my friends and family.

hondarater

13 de ene. de 2012

Here we go again. Dealing with the Service Center is like going to the Dentist. Once again, I dealt with service advisor Jim Seamans. He is outstanding to work with and like always never tried to sell any service that I did not needed. He has exceeded any expectations I ever had from this service center. I can say that the experience has been the great each time I have been there. I feel like I am given one on-one attention while there and that means so much more.

hcosby

9 de ene. de 2012

Thanks you for courtesy and interest you showed me when I stop by the Dealership to inquire about Honda Oddssey vehicle. I did't expect to purchase a vehicle at that time, but with your excellent work I decided to purchase a vehicle.

pyau

9 de ene. de 2012

A very friendly and responsive dealership. They tried to cope with the needs of the customer. They showed a lot of professionalism which is reflective on the dealership.

Garnet46

8 de ene. de 2012

Jimmy Vu, sales person, is the reason that I gave this dealership the high rating. He is very peronsonable, and he did his very best to do everything that he could to make his customer happy and satisfied. He was not "pushy." He helped me with small details like calling my inusurance company to help me get my new Honda Pilot added to my insurance policy. He spent a lot of time showing me all of the features of the car. He was honest and truthful. If I had someone going to this dealership to look at a car, I would tell them to wait until he/she could have Jimmy Vu help him/her.

bmeas281

7 de ene. de 2012

I've been in need of a car asap, i've visited many Honda dealership earlier that day, last stop was Gillman honda, where i ran into Raymond, he understand the need & want and we got it done, i couldn't been any happier.

pauljami

7 de ene. de 2012

Gillman and Adrian have set the bar where most dealers will fall short. We were very impressed with our dealings here.Our next car purchase will start and most likely end at Gillman Kudo's!!!!!!!

alvalaw

5 de ene. de 2012

My daughter and I have dealt with at least six other Honda dealers in the Houston area and none of them matched the professionalism and courtesy exhibited by Mr. Chair and Mr. Rafiei. My family and clients will certainly do business again with Gillman dealers because of these gentlemen.

ma269

4 de ene. de 2012

ADDITIONAL FEES CHARGED! When first inquiring about the vehicle, I asked if "back end" fees would be charged in addition to the listing price of the vehicle. I was told "no." When the purchase order was written up, there were over $500 in extra fees tacked onto the price. The dealer did omit one for "interior paint" at $299 but I was stuck paying the rest of them. Additionally some scratches to the paint were not disclosed; also I was not told that there was some missing interior trim and no keyless entry fob (this cost me another $220.) I did not expect to see this on a 34,000 mile vehicle. Overall we are happy with the vehicle, but I might have gone with another dealer had I known I would really be paying a few hundred dollars more for this one.

alvarado36

4 de ene. de 2012

Great group of salespeople. Have used Gillman for years and find they offer the best prices. The service department is great to work with and i still bring in my vehicle for maintenance.

pingho

2 de ene. de 2012

Raymond has been great. He spent the time to show me all the features of the Ridgeline I've purchased. He was patient with all my questions. He gave me a good price. I will refer him to my friends who want to purchase Honda vehicles.

hollyshoponline

2 de ene. de 2012

I had an excellent experience with Lijo Varghese at Gillman Honda. He was straightforward in his dealings with me and got me exactly the car I wanted for the right price without any hassles. It was the best car-buying experience I have ever had.

bskvan

2 de ene. de 2012

both were very personable, respectful and had all the knowledge about their respective work.Moon took extra effort to get us our van as early as possible and gave us an overview of the van.

rogfsu

1 de ene. de 2012

The negotiation involved in buying a car is never a good experience. Nevertheless Hunter and Abdel were very respectful of my needs and understood my priorities in terms of pricing and options. I was satisfied with the price I got my car for, which I can't say was great, but wasn't bad either. Ultimately I felt it was fair for both parties.As suggestions for improvement, I would like to be able to get a quote for a car exactly as the Honda Website allows you to build (including accessories), and for customers to get a notion of what's available in inventory before going to the dealership. These were the two things that made my buying experience a 5 hour ordeal instead of a 1 hour test drive and signature of paperwork.Understand however that other dealerships are no different, and I had the same difficulty with others.

Jaime R. Ella

30 de dic. de 2011

I hope the information that you gave to the customer in the future about the Motor Vehicle Retail Installment sales contract(Finance) would be easy for a buyer to read and understand.Thanks.Jaime R. Ella

johnnyc0112

30 de dic. de 2011

Thank you so much for sending this survey to me. I just could not be happier with the experience that I had at your dealership! Both Marisa and Kimberly did a fantastic job. When I arrived at the dealership, I told Marisa that I had an old car (1999 Intrepid with 190,000 miles) that was not running, that I was credit challenged and had very little money for a down payment. I told her that I was looking for a pre-owned Civic. She kindly smiled at me and said "Please have a seat. I think we can help you and I have a car in mind for you." Then she went to work. In no time at all, she had a deal put together that was just perfect for me! It was for a much better car than I ever thought I would possibly get and I also got about twice as much as I was expecting for my trade in. And, the monthly payment was affordable. What person in my position wouldn't like that? Maria handed me off to Kimberly in the Finance Department, who also did a great job and had my paperwork ready in no time. She did a very through job of explaining what it all was for, including the terms of my loan and optional coverage that I could purchase. Then Marisa took me outside, put the temporary tag on the car and gave me the keys and I was on my way. What a great experience! Congratulations to Gillman Honda on having two stellar employees. I plan on telling everyone that asks about my new car about my car buying experience and referring as many buyers as I can to Marisa and Kimberly. Thank you again so much and I'm looking forward to many happy miles in my Honda Civic.

r2m2v

28 de dic. de 2011

It was a very pleasant buying experience. No hassle and no undue pressure at all. Questions are answered right back in a forthright manner and we went out the dealership riding the vehicle with the make and color that we want. David Man is the best! He worked with us to get to a price that is acceptable to us; also treated us good and took care of us really well. Lijo Varghese did well too, he is nice and guide us through the process from start to end. We will definitely recommend them to our friends and come back to them if we need another car.

asummers

27 de dic. de 2011

I have to tell you that this was easily the most pleasant car buying experience of my life. Starting with the initial contact with Moon online it was clear that he was someone who was most interested in satisfying his customer. Once at the dealership, we met with Abdel because Moon had several customers at once. Abdel was so very respectful, kind, and patient. We could both tell that it was as important to him that we leave in the new Ridgeline as it was to us. After the sale was complete, Abdel spent a great deal of time going over the features of the truck and answering questions. I will recommend Abdel to everyone who will listen as we both genuinely like him and appreciate his time and attention.

byron_wilson

27 de dic. de 2011

Abdel responded to an Internet inquiry we made and immediately quoted a price that was far better than any we had received previously. His price included all of the aspects of the car; he didn't omit any dealer extras like window tint or glass etching that always cause the price to go up. His price was what we paid, and it was very fair. This was by far the best car buying experience I have had in my life so far, and I would highly recommend Abdel-Illah Chair to anyone interested in a new Honda vehicle.

lara4tai

26 de dic. de 2011

Buying from Gillman Honda was the best experience ever. We drove all the way from Austin just to buy a car from Ed Cole. My husband and I went to two Honda dealerships in Austin and we were not impressed. Working with Ed totally changed our experience and expectations of Honda. Moe Rafei worked with us on financing. He was professional and thorough. We are so happy that we bought our Pilot from your dealership.

jgfoster29

24 de dic. de 2011

We will have a follow-up visit to fix a minor front end pull to the right while driving. The fleet manager is committed to this work and has been extremely helpful.

sz3801

23 de dic. de 2011

Raymond is extremely helpful to show me the car and explain allthe detail to me about the new Accord model. He is very courteousand I would highly recommend to my friend to buy new car from him in the future.

jjrigby4

21 de dic. de 2011

Called dealer to ask about inventory before driving down to dealer. Dealer mis-stated inventory available switching for more expensive trim line then showing us a car with 1100 miles on it with multiple scratches and dirty interior, saying it was "new". When we finally found a car we wanted, dealer was unable to match competitors offer. This took almost 3 hours, with lots of waiting for answers. Typical salesmanship where they bait and switch and then try to wear you down. DO NOT go to GILLMAN Honda.

CNAD57

20 de dic. de 2011

Looking for the right car at the right price with the right options.These three men knew thier job scope and answed all my questions to my satisfaction.In my search for sevice ,I find this a rare trait.Thanks to all of you at Gillman Honda for a rewarding purchase.

amynah.pirani

19 de dic. de 2011

Mr. Awan was very straight forward and honest. I liked his services mainly because he was not pushy and worked hard in giving me a great deal on the car. I will definitely do business with him again, and refer Gillman to my friends and family.Amynah

drcherem

17 de dic. de 2011

friendly atmosphere but the usual lenghty delays to getting a price authorized and eventually getting to talk to the finance department.I guess this is true for all dealerships, but by God, can't we all dispense with these kind of exchange?I would like to have the kind of experience where you go in and get a car in 2 hrs, it has never been any less than 5 hours and sometimes I have spent the entire day.Well, this is my fourth honda and I am a faithful returning customer, unfortunately, this does not always count for much even though the dealership really thinks so.Here is a question for you to forward to HONDA corp. Japan...Why can't you make vehicles with ALL of the available features?, just as you would not make a car without a minimum of safety features, why don't you add a backup camera, keyless ignition, Nav equipment, aren't these really things everybody need?Why don't you figure them into the minimum price and set the standard?You would be surprised at the response!!!!But I wonder, will this ever reach the people that really need to read this???thanks.L. Cherem, MD.drcherematgmail.com

qzhcao

17 de dic. de 2011

This is the best dealership I could have found. Lijo is the one who takes care of my first new car, he is very nice and efficient. Every service departments are also incredibly helpful. I will recommend to my friends about this place and the salemans.Thanks!

DaleNguyen

17 de dic. de 2011

Our family experienced very good service and help from your salesman Zhao Guo. He was knowledgeable about the cars we looked at, and is an asset to your dealership. Thank you.

nguyenhung64

16 de dic. de 2011

The sales person and dealer are very good,I am very happy to buyer my Honda accord at this dealer ship,I will let all my friend about this dealer if they looking for new Honda

RodneyCravey

16 de dic. de 2011

Everything was great, the transaction was quick and everyone was very respectful and friendly. Everyting was either as told or was given without additional cost unless I approved.

curry77505

14 de dic. de 2011

Moon was great to work with. He was responsive to my queries when looking for a vehicle, communicated pricing clearly and completed the sale without issue. We had to wait for the vehicle we wanted (which we understood and were fine with) but I was uncomfortable with not knowing what was going on. All we had to do is make a request and Moon provided regular updates. This was reassuring -- even if the message was we were still waiting.

tammypie

12 de dic. de 2011

Kitt was helpful, informative, and accommodating. I never felt like he was trying to "push" something on me. On follow-up visits, Kitt personally helped me even thought he had already made the sale.

jenniferlily

10 de dic. de 2011

i definitely like the vehicle being purchased at gillman. i am just not quite happy with the price.The phrase "drive out price" was not clarified and i think i also failed to clarify with the dealer. This is a lesson learn for me.Do not buy a car yet unless your credit score is above 800. You will never get the price that is being promised.I didnt have much bargaining power because my numbers were not too good.I guess it was not the right time to own a new vehicle yet.So much for that, my next car will still be Honda Pilot EXL.

meaumeow

7 de dic. de 2011

Mr. Lovett was very helpful and explained everything and answered all questions.He went out of his way to make sure I understood all. Thanks.

Sean2oo1

4 de dic. de 2011

Friendly, honesty, ensuiastically and most of all, very very patient and helpful in the Purchasing of my new 2012 Honda Accord.I would certainly recommend my friends to this dealership!

2012Pilot

3 de dic. de 2011

We obtain quote on line for both the Odyssey and the Pilot. The price was very reasonable. We spent good 45 minutes deciding which to buy and didn't have to spend any time on negotiation at all as the price were right. We bought the Pilot that afternoon. Our internet sales manager was very courteous, patient and knowledgeable. This is about the lowest stress buying a vehicle I have experienced in years. Hugh inventory to choose from. Definitely will buy from Gillman Honda again. Thanks Kitt.

maggiele

1 de dic. de 2011

I am especially satisfied with the service provided by Raymond Yu and Ray Litaoui. Financing manager Mohd's service need some improvement. Financing calculation could need more clarification provided.

allenwang2011

1 de dic. de 2011

I am very satisfied with the purchase. The internet sales manager Raymond Yu was very responsive to my inquiry before I went to dealership. He is a friendly and knowledgeable salesperson, I was impressed by his positive work attitude, his passion of work, and his good sense of humor.It is actually second Honda car I bought from Raymond Yu. I will definitely stop by to see him for a third car when family grows.

Tvleaker

28 de nov. de 2011

As always Robert Doolittle was execellent. This is my 5th or 6th purchase from him. It's always been a pleasure. I like easy and fast. I know what I want and he always delivers.

trmayer

28 de nov. de 2011

I gave the ratings that I did because everyone that I dealt with at Gillman were very helpful, friendly and professional. All of my questions were answered to my satisfaction. I got a decent deal and I would consider Gillman for my next auto purchase. Lijo was great, he made us feel very comfortable with our choice.

myownsoft

27 de nov. de 2011

I bought a 2010 Toyota Corolla Car from Gillman Honda. Before I sign the paper, the dealer told me that this car dont have any problem, no accident. But, I checked the Autocheck report when I got home, and find that the car have an accident 03/10/2011. Then, I come back to Gillman Honda at their next working day. The dealer assures me that the car only has the minor accident and not affects anything of the car. And they also didnt admit its their fault that didnt disclose the accident history in the car and claim that they dont use Autocheck report as an excuse.They are very rude, unprofessional, and lie us about the true situation of the car. Don't do any business with them!

juancarloszelay0

25 de nov. de 2011

Jae Cho was really nice, but one of the manager was really disrespectful. The person in the financing department was too pushy about getting special offers.

doublewin7

22 de nov. de 2011

It was a great experience. It also was a great deal. Very good customer service. Friendliness is amazing. Robert Doolittle rocks!! Thank you guys for your services!

Nasir Lalani

20 de nov. de 2011

We had a very satisfactory experience working with Mr. Siddique. He was very attentive, knowledgeable, and helpful. His patience and laid-back sales style helped us feel comfortable throughout the entire process. We would definitely recommend this dealership and Mr. Siddique to our friends and family. We feel as though we received the best possible deal for the car we purchased.

PamStew

20 de nov. de 2011

Kitt walked me through the whole sale and very friendly. After I purchased the car, he went over the features of the car and did a follow up call to see if I was satisfied with car ir if I had questions.

marc.vecchio

19 de nov. de 2011

Ed Cole was a very good salesman. He was very responsive to my initial internet inquiry (through Edmonds website). Thereafter he was quick to respond to my email inquiries and was very straightforward. No BS. He took his time with us and never pressured us.

Jian2011

19 de nov. de 2011

I bought a 2011 CR-V from Gillman Honda in the middle of October. Lijo (the internet Sales Manager I worked with) has been highly professional, helpful and considerate. It was a very nice experience to work with Lijo and thus I strongly recommend him.

phongdle

18 de nov. de 2011

I honestly have no complaints. The service I had at Gillman Honda was extremely professional. I would definitely come back here again to make any future car purchases.

tommyc111

16 de nov. de 2011

Raymond Yu was awesome! The first quote I received from Raymond Yu included all relevant transactions costs; it was this initial transparency that gave me confidence in this dealership's ability to meet my family's needs regarding my new car purchase. In all interactions with Mr. Yu, he was very forthright, honest, friendly, thoughtful and represented the dealership very well. I would highly recommend Mr. Yu.Benzie Vachira, Accessory Specialist, was very friendly fellow; I also liked dealing with Mr Vachira.Sherman was also very friendly and helpful.In fact everyone I interacted with in the New Car Sales Department was a pleasure to deal with. Used Car Sales at Gillman was another matter.The only person I didn't quite care for at this dealership for was my initial conversation with the Used-Car Manager CJ Jackson, about the trade-in value for my Subaru. I had initially purchased my Subaru Legacy Outback from Gillman in 2007, it only had 33,000 miles on it, was in great shape, yet Mr Jackson somehow felt that I was asking too much by simply asking for the mid-market average on NADA's website. I understand the Dealership is trying to maximize it's margin on every deal, but I found this manager's demeanor to be a bit aggressive, an Alpha-Dog style that didn't quite meet my expectations with the way I was treated by Mr Yu and his associates in the New Car sales office. I think this gentleman should not interact with customers in the front office, perhaps a career managing the mechanics in the Service Department is a more suitable role. The used car market is hot right now, no need to be greedy. It was only after another Honda Dealer agreed to pay $1100 more than Mr Jackson that I was able to return to Gillman Honda and get the deal done. Mr Jackson, you almost blew it! The new car sales folks are can do, the Used-Cars department should intern in New Cars.Again, Mr Yu was awesome and in no way to I want to leave the impression that I am dissatisfied with my overall experience buying a new car from Gillman. Buying a new car should be fun and it was dealing with Mr. Yu.

Hungbimmer

15 de nov. de 2011

It was a great experience and Kitt was awesome on showing me the 2012 Pilot I bought. Giving me the new features that I wasn't aware off. And the price was excellent. Will definitely buy another vehicle from Gillman. Thank you very much

Pemadeas

14 de nov. de 2011

Lijo was a very good salesman and provided great customer service. We shopped for our 2012 Odyssey all over Houston and Lijo offered the best price that no other dealer in the region could beat. My wife and I are parents to 17 month old twins and have another baby daughter coming in March 2012. We were in desperate need of a great minivan since our Toyota Sequoia couldn't conveniently accommodate multiple passengers. Lijo got us the color, style, and quality we wanted and never pressured us to buy. I really liked his professionalism, attitude, and integrity that he represented of Gillman Honda. We traveled across the county to purchase our vehicle and would do it again provided that Lijo is our salesman. Lijo will forever be our New car salesman next time we need to buy a car. All I can say in closing, "Excellent! Excellent! Excellent!". Thanks again Lijo.~Paul and Marissa Deas~

FeliciaStevens

12 de nov. de 2011

I gave the highest rating because I am so happy with how everything went! I love Ed and after talking with us on the phone and helping he was so helpful. We came in to see him after going to 7 dealerships and honestly giving up. He was our last place to try and he didn't let us down! I will recommend hi to all of my friends and family!

sgosmano

12 de nov. de 2011

Moon was professional from the very beginning of our transaction. He was straight-forward, never being the stereotyped pushy car salesman. Kimberly in Finance was very patient and efficient, answering all of our questions to our satisfaction.

AL MOMIN

7 de nov. de 2011

TO MUCH WAITING TIME TOOK ABOUT THREE HOURS DO THE ALL THE PAPERWORK DONE.OVERALL EXP. IS VERY GOOD.AND BECAUSE I AM A ALL TIME HONDA CUSTOMER.MY FIRST CAR WAS HONDA,I AM DRIVING A HONDA ACCORD NOW AND I PURCHASE A NEW HONDA TODAY FOR MY WIFE.

bbrd472

6 de nov. de 2011

I have been looking for a car for about a month now and have visited in person or on the internet 4 other Honda dealerships but Gillman in Houston was the only one that gave me the time of day and actually listened to what I wanted. The salesman Najam Siddiqui went out of his way to accomodate my request and the way I do business. I must admit I would not have purchased a car from him or Gillman had they been pushy or tried to tell me what I wanted. I am very pleased with my purchase and will highly recommend the dealership but especially Najam Siddiqui.

normajreynolds

1 de nov. de 2011

Excellent! see you again soon! Thank you for all of your help in my purchase of my 2011 honda crv 6 white andd gray. Great sales men Lija.

nicolettegood

1 de nov. de 2011

Great all around! A much better experience than was expected from a new car buying experience. Each person was helpful, went above and beyond, and was accessible.

bcmcelroy

31 de oct. de 2011

We were referred to kit through USAA's online car search tool. After we entered our search criteria, our request was sent to a number of dealerships across the Houston area. Several responded to our request, but none were as efficient, honest, and fair as Kit was. Kit gave us a no-hassle drive-out price that beat the other dealerships and was objectively fair according to both USAA and Consumer Reports. Still, we were tempted to see if other dealers (particularly the dealer with whom we had initially test-driven the car) could beat Kit's deal. Those other dealers all claimed they could match Kit's deal, but we soon found out this was not at all true. Although we were very clear about the features we wanted, the other dealers were intentionally vague about what they had on the lot/ what they could get from the warehouse. While we knew we would probably not get exactly what we wanted (with dealer accessories, etc.), we at least wanted to know what was actually available so we could make an informed decision. It was impossible to get a straight answer over the phone from any of them. Kit was the only dealer who was honest and upfront with us from the very beginning; when we asked what colors he had, he told us; when we asked what options the car had, he told us. A representative at another Houston-area dealer flat-out misrepresented to us what he had available so that we would come to his dealership first. I informed that dealer that my wife was 8 months pregnant and had no interest in coming out to be shown a different car than what was described. He said he had the vehicle, so we drove out to see him. When we arrived, we discovered that, not only was the vehicle different, the drive-out price was much higher than he had agreed to on the phone. He had his manager tell us that they had the only Odysseys responsive to our request on their lot and that he would not release them to any other dealers, so we had no real choice. Good thing for us we knew Kit had what we wanted. We got up, walked out, and drove straight to Gillman. When we arrived, Kit exceeded all of our expectations. It was obvious that we should have gone with him from the very start. He was friendly, efficient, informative, patient, and honest. Also, he didn't say "I told you so," even though he had earned the right to! We were also pleasantly surprised by how easy it was to secure the dealer incentive 1.0% apr financing for 60 months. We were expecting to get some kind of run-around, but we absolutely did not get one. We qualified, Kimberly gave it to us, no problem at all. Overall, this was the easiest, most efficient, most satisfying car-buying experience I have had (I have owned six new cars in my life). Kudos to Kit for making it so easy.

htofta

30 de oct. de 2011

After searching online, Gillman was the right dealership to buy a new car. First they give me the internet price quote very quickly so I can do a homework to prepare buying a new car. Second the internet saleperson was very helpfull to make me very satisfy to buy a new car at Gillman Honda.

Barbbjr1

30 de oct. de 2011

Mr. Varghese was very prompt in responding to my internt query about a Honda Accord. He was very fair in his negotiation and pricing value.

yanmi617

30 de oct. de 2011

Moon is very patient to introduce all information we need. He replied my email very fast and detailed. I am satisfied with his service. I recommend him.

VW phantom

24 de oct. de 2011

I bought a 2008 VW Golf R32 which is more expensive than most of the new Honda's that they sell. The car was not checked well during the inspection and when I was checking the car I found the front daytime driving lights did not work. They just said that it does not affect the car driving and not to worry about it. They also didn't know how to put the front seat back down and I had to wait about ten min for someone to figure it out. Then it didn't have an owners manual so they couldn't figure out how to turn on the lights either. Then there was another problem with the engine insulation hanging down when I opened the hood and they said " don't worry about that" Also. Even the sales manager tried to just expain that it wasn't anything major and don't worry. Until I insisted that he call VW to see if that would be covered by the warranty from VW. On top of that there was only one key with the car. Every car that I have ever bought new or used always had at least two keys with the car. Also, They didn't even offer to give us any water after we were waiting for about two hours. I had to ask, and they told my father who drove all the way from San Antonio to take me to pick up the car to go find the drinking fountain around the corner. All this could have been avoided if they would have check the car better during the inspection and ordered the parts ahead of time and had it fixed. Personally I think that all cars should have the owners manual in it and if it doesn't they need to order one and have it in the car. They even told me the VW dealer was just around the corner. The car was on the lot for several months so they had plenty of time. The only thing they did to fix this was give me a discount on the car. But it would have been better if the car was right when we came to pick it up.

tvlt

24 de oct. de 2011

Miss Nguyen is so professional. I visited some Honda dealers around my home place before went to Gillman Southwest which is 1hr away, but I was so happy when I talked with her and get the deal the second day. I would recommend buyers see her the first thing when looking around for a new Honda car.

janenoel

24 de oct. de 2011

Every thing was awesome, always satisfied with Gillman Honda. All questions were answered and Salesman was very curtious and friendly and very knowledgable of Honda products. I have been a customer of Gillman Honda since 1998.

cazene

23 de oct. de 2011

Mr. Yu was an excellent person to work with in deciding what car we should buy for our family. His expertise, professionalism, and passion were impressive! If it were not for Raymond, we would have probably purchased a car at another dealership, but we knew we were in good hands with Raymond so we went with Gillman. Buying a car for your family + kids is a big decision, and working with someone like Raymond who knew all the safety features and convenient perks of the car put us at ease that we would be purchasing a car that was reliable and high in utility. Our experience was very positive, and we intend to recommend all our friends to go to Gillman!

ss1796

19 de oct. de 2011

Good experience. Finance officer pushed hard for the extended warranty.Sales manager very friendly. Went the extra mile to earn the business.Good facility and better inventory than other dealers in the area.

jobesmcgee

18 de oct. de 2011

My wife and I recently went car shopping and went to Gillman Honda near Sugar Land. We met with Lijo Varghese, who was very nice and gave us a great deal. Lijo was very patient with us and gave us all the time we needed to make our decision on our new car. Lijo was very informative and answered all of our questions about the different models and classes that Gillman had. He also went through the whole process of pricing, additional features, and made everything virtually painless. Moe was another person that was very kind to us and explained the financing and other item with great patience and knowledge. We're very happy we went to Gillman and definitely recommend Lijo and Moe and the rest of the staff there for anyone looking for a new car.

paulbreymann

18 de oct. de 2011

MORRIS POTTS has been my service advisor at Gillman Honda for a number of years, and he has always given me excellent service. He knows the history of my vehicle, and often has been extremely helpful in helping me anticipate problems ahead of time. He is invariably friendly and thorough, taking me back to meet the technicians so they can show me exactly what the problems are, and giving me various options about repairs. Gillman Honda is fortunate to have Morris Potts in their employ.

Carol C.

15 de oct. de 2011

I bought my Honda Accord in 2001 from Gillman. Several years ago, I met Morris Potts in the service department. Morris is my person of choice when I take my car to Gillman Honda for service. I am certain he treats each of his customers the same way, but I really appreciate the way he looks at my car's service history and makes service and parts recommendations according to it's age and mileage. Because of the relatively low mileage on my car, going by the mileage alone could mean costly repairs if preventive maintenance according to the age is not closely followed. I remember a couple of years ago when Morris told me the timing belt was probably being close to needing replacement due to age. I didn't have to do it that day, but it could go without any warning and the consequences would be costly in repairs. I was having some other work done and told him to go ahead with his recommendations. It was a good thing, because the timing belt was, in fact, very worn. I would never have thought to ask about my timing belt.This past week, my car would not start. It is only the second time it has not started. The first time, a dead battery was the problem, so I thought it might be the battery again, but it was only 2 years old. I talked to Morris and he said he needed to have the car to check out everything, not just the battery. I called the towing service at Gillman, and they were at my house that evening, within 30 minutes, to pick up the car. I told the driver to be sure Morris Potts handled the service. Morris called me in the morning to touch base, and he called again in the afternoon to say my car was ready. The problem had been the battery, which was replaced at no charge. Because of the battery's warranty, there was also no charge for the tow truck.I trust Morris Potts' advice and the service department's excellent team to maintain my vehicle in safe condition. My advice to ladies who may read this is to find someone at a dealership you can trust to give you good advice when you take your car to be serviced. Carol C.Houston, TX

Sasrks

15 de oct. de 2011

We had such a good experience with our salesman Abdel. He was informative,Knowledgeable about the 2011 Oddyssey we bought, and he even called a fewDays later to see if we had any questions.he treated us very well. Thanks Gilman!Rachael Shedeed

keeswijsman

14 de oct. de 2011

Very good personal service from Mr. Abdel Chair.Good value for money when buying both new and used car.Contracting people are a bit too hasty in my view i.e. could spend a bit more time explaining what I am signing (I am not an US national)Overall good experience, mainly due to two reasons: good offered price and personal attention from Mr. Abdel Chair

wineryhopper

11 de oct. de 2011

Extremely easy to work with. First time using internet sales representative and would highly recommend Kitt to anyone interested. Fantastic detail to the customer and vehicle involved. Offers the best deal possible and a wonderful handshake of confidence along with it.

mscolemon

9 de oct. de 2011

This was the greatest car buying experience I've ever had. I did all of my negotiations online. Lijo was awesome. He was very attentive and responded to my messages promptly. I drove from Austin to Houston to purchase my car. When I arrived, all of my paperwork was ready to be signed and I was in and out within an hour. My car has been detailed and ready to be driven before my arrival. I already had my vehicle appraised at another dealership and was so disappointed that I went to Car Max to see if I could get a better value on my car, which was a 2003 Honda Accord Coupe. Gillman accepted my Car Max appraisal and that pretty much sealed the deal for me. My finance manager Moe was also great to work with. He explained everything to me and made to finance portion very easy. I have purchased vehicles before but this was by far the best experience. I am a Honda fanatic so I am sure when it is time for my next vehicle, I'll be right back at Gillman to be taken care of. Thanks Gillman!!!

LIBERTY4786

3 de oct. de 2011

Dear Sir, I am very happy with the service that me and my family recieved from Derrel at GILLMAN HONDA.This is our third car from gillman and we highly recomend the dealership to our family and freinds.The dealership provides freindly image and a professional atmosphere. Thanks NICK DAREDIAHOUSTON TX

ehltan

1 de oct. de 2011

Very friendly, great service, very open and honest in discussing price structure of the new vehicle. No pressure to sell and very helpful in discussing the best things to do for the customer.

Wingpilot

28 de sep. de 2011

I would recommend this dealership because I like the professionalism of the dealership's staff. The price negotiation of my new vehicle was straightforward and balance. The entire experience was definitely a plus for me.

uppergm

28 de sep. de 2011

Nice saleman ( Robert ) he did not like any other dealership that just try to sell the new car I feel very comfortable when I sitting in his office talking the price and he also give me more option that I upgrate my new SUV .

Comshark

28 de sep. de 2011

Kitt was extremely helpful in helping me locate and purchase a hard to find 2012 Civic SI. He did a great job helping to keep me informed on the status of my order, and did a great job presenting options as they became available. Even when presenting myself with options, he did a great job of letting me choose without applying pressure on a particular choice. I am very happy with my overall car buying experience.

amya3377

26 de sep. de 2011

I felt that the process went very smoothly. This is the fifth Honda I have purchased in the last ten years. I know what I need to do and what questions to ask, so it went as planned. Smiley was awesome!

Dmvass

25 de sep. de 2011

Abdel was great! He was there from start go finish and we felt very comfortable with his professionalism, customer service and product knowledge. We would definately recommend this dealership and Abdel to friends and family.Derek Vass

beni shirazi

24 de sep. de 2011

They are very very bad customer service as soon as car sold forget the any good service good service before sele after taht you have nice day and do nothing for you Do not even go there

alijothomas

21 de sep. de 2011

professional and friendly servicesimple and straightforward dealingbrought two vehicle from the same dealer this sales was the bestif I think of honda first name coming to mind is gillman honda

obaidm

21 de sep. de 2011

I went to the dealership and was greeted by Najam right as I killed the engine to my old corolla. Looked at some used cars and quickly shifted towards new cars. After debating a bit and collecting a TONS and TONS of information about Accord and Civic, I left the dealership undecisive between Civic or an Accord (Najam was very very patient and informative). I went out again the next day starting at 10am to almost ALL the other dealerships in Houston / Katy / Rosenberg. By 6pm, I was going back to Gillman - reason being Najam. I met with Najam and his manager (or maybe supervisor) and made a deal for a Civic. My rating above says the rest about my experience, etc. :)

ignacioosorio

21 de sep. de 2011

Having purchased many cars, trucks and vans from many dealerships over the past 30 years, this experience is the icing on the cake. Mr. Kitt Kanya is the most professional internet sales manager in the Houston and surrouding market. I took a different approach in buying my Honda through the internet. Having contacted all dealerships and receiving all internet sales quotes back, I called two back that there pricing were very close but the experience between both was night and day. The other dealership sent a quote but did not honored their quote as their fine print reads that they can add dealer accessories which will not reflex the final price. So why shop the internet if the price they quote is not the final price. Well come to find out most dealerships do that just to get you in the door. No so with Gillman! Not only did I call to confirm but they had exactly what I was looking for. Model, Color, and options etc. Other dealerships were trying to sell me what I was not looking for. They claimed they had what I was looking for but just another tactic to get you to there store. No so with Gillman! They honored the price! Had exactly what I was looking for! Kitt Kanya, Internet Manager was experienced and new his product very well from A-Z. Test drove,explained every detail above the van and we were in and out of there in a timely manner. Financing and Services offered at the dealership was explained in detail also. I never write reviews because they never meet my expectations. No so with Gillman and Mr. Kitt Kanya. They earned it and well deserve a positive review. Thanks from my family and I. Ignacio

jonnem

19 de sep. de 2011

Najam Siddiqui was extermely helpful and made easy to buy the car from Gillman. One thing that I like about Najam was that he was so patient and took his time to answer all my questions and never push me to make a decision but was willing to spend time and answer my concerns. I never thought I was going with the new car that day but Najam and his manager Razi made it easy to make the decision and drive the new car that day. Starting from Najam to sales manager and accounting, They all were very nice and helpful. Thank you all.

siusingyick

18 de sep. de 2011

Raymond Kim Man Yu is a perfect salesman, he helped a lot of my problems and concerns, also the other workers are very helpful, it is a great place.

mrtoddhoover

17 de sep. de 2011

Donald Lovett, sales consultant, at Gillman Honda Southwest provided us with one of the best sales experiences that we have ever encountered. Donald should be commended on his outstanding customer service and attention to detail. We have a great amount of respect for Gillman Companies for employing such a high caliber individual like Donald Lovett. We thank Gillman Companies for an enjoyable car buying experience.

nkeney

15 de sep. de 2011

I received outstanding service from my service advisor, Morris Potts and the service department lead technician, Randy Beasley on diagnosing the repair for my car. Randy was very detailed-oriented and thorough in determining the problem and absolute in which part to order. Further, he took the time to explain the problem and that the part needed to be ordered from another location. Once it arrived, he told me it would take around 1 - 1 1/2 hours to complete the repair. Upon bringing my car back to the service department, Randy made sure to fix my car within the time frame he previously mentioned. In fact, I was in and out of the dealership within 45 minutes.Overall, I was extremely pleased with the visit. My service advisor, Morris is always a pleasure to work with and I know that whenever I have a service need, he will do his utmost in making sure everything is handled in a timely and efficient manner.Nicole

SJULIUS78

6 de sep. de 2011

i got this van for great price.moon was great when dealing with customer. i told me everything about car and process. i would recommend him to my friends.

rajesh.jiit

6 de sep. de 2011

I went in to this dealership to look around and met siddiqui at the office entrance. Siddiqui was very friendly, polite, honest and has a good sense of humor. I liked the whole process of transaction we worked with Siddiqui and I think I got the best deal for the car I dreamt of. Well my advice to anyone out there if they want a new honda go to Gillman honda and talk to Siddiqui, you wont be disappointed. The staff is also great. We are happy with the Finance Manager Asim Zamir, he is very friendly and explained us all the process in detail patiently.Thanks again for the great hospitality and service. see you all soon for my next honda.

mattsioco

5 de sep. de 2011

Lawrence was extremely friendly and professional. I was not planning on purchasing a vehicle at the time of my visit but Lawrence was extremely knowledgeable and such a great salesman, I ended up buying from him! Truely a salesman among salesman. I would recommend him and buy from him again.

sberel

4 de sep. de 2011

Good vibe at the dealership, employees friendly and happy to be there, Raymond and all the employees worked hard for the business without doing a hard sell.

phdalwadi

2 de sep. de 2011

Before we came to Gillman Honda, we went to 3 other dealership and they did not treat us like Mr. Najam did, the other dealership were not willing to work with us and just forcing the the deal that they wanted to give us. Mr. Najam was really friendly, nice, made us feel like family, and that we were his number one priority. We met his GM Mrs. Stacy she was nice and friendly as well. Even though she was busy running around taking care of business she made time for us and talk to us and worked with us to make a deal. I would recommend Gillman Honda to anybody that would ask me were they should go to get a car.

GEETHASAM

1 de sep. de 2011

The sales person was very friendly and helpful to his best ability.However, we had a difficult time with financing. Ms.Williams misled us by offering various additional coverages. We found a big discrepancy in our monthly payments without our knowledge. It was confusing and we decided to go without any additional coverage.We still don't understand how she came up with her calculations. We also knew that we were supposed to get $500.00 owner incentive from American Honda. Unfortunately,we had a hard time convincing the sales manager that the initial finance paperwork did not reflect that. It took a while to resolve the issue and finally he agreed to give the incentive. Just to summarize, we would say that the salesperson did a good job, but the other two did not.

Jonathan91

31 de ago. de 2011

I brought my car to the dealer for the first time because I had some issues wit the seat belt. First off the first guy that helped me looked like he didn't want to be there and was getting his anger towards me saying y did I bring the car to this dealer, i was like cus I bought it from here. So next up come this other guy (Asian) and tell me that they had to charge me $107 to diagnose the problem because my alarm was tampered wit, in other words saying I put I aftermarket alarm, which I didn't.( they thought I did cus in my key chain I had my garage remote to open it). Last thing that ticked me off was when they said we are not gonna wash your car. First of all I wasn't expecting one or wanted one. When everything was done and over(I didn't pay the 107 cus they didn't took the time to look that I hadn't a extended warranty) he had the nerves to tell me that gillman was gonna call me and ask for a customer survey and to make sure I give them all 5 stars? I laughed.WORST CUSTOMER SERVICE EVER. FIRST AND LAST TIME PURCHANSING A VEHICLE FROM THEM!

murtineni

30 de ago. de 2011

We are very Happy with the service of Raymond Yu Kim Man. He is always very responsive, friendly and Honest. We have enjoyed the whole process of this transaction with him. We are happy with the Finance Manager Asim Zamir, he is very friendly and explained us all the process.We will definitely recommend this dealership to my friends and relatives.

allenz05

28 de ago. de 2011

I was involved in a car accident and needed to replace my totaled vehicle. I visited 7 or 8 dealers in the past couple of weeks and test-drove as many brands of SUVs. At first Honda was not my top choice, but "Sid" and Hong got my business with their superior service. The test-drive experience was easy and effective - minimal paper work, friendly introduction of the vehicle and a heads-up of the whole purchase process. Sid called me a few times during my searching stage with availability information and not just asking me to return calls. When I decided to go to negotiate price in about 2 weeks after my first test drive, he and Hong greeted me with the same warmness as my first visit. They helped me get the best price and also did a great job communicating with me when my car was on the way to the dealer. In short, they made my buying experience a better than expected one, and I can tell they are treating their other customers the same way. Thanks again, Sid and Hong.

kalyan

28 de ago. de 2011

overall the experience is good. Moon was very cooperative, helpful, focused and always to the point.I also liked his behavior and attitude. In future I will be more than happy to work with him.

Papavasiliou

24 de ago. de 2011

Our Sales fleet manager was Robert Doolittle. I do not have words to describe how great Robert was. Extremely knowledgeable about his work, very professional, very friendly, very courteous, listened to our needs and wants, worked very hard to please us and he most certainly did.A real pro, great salesperson, excellent attitude.Honda needs more prople like Robert. You can call me any time at 713-772-4310 to discuss more details. Very pleased with the deal we made.

fritzr

24 de ago. de 2011

Adrian Loskot was the salesperson that I worked with while making the purchase. Adrian is a great guy and a very good salesperson. Adrian was kind, polite and very helpful during the whole process. Adrian was not pushy at all and showed the vehicle in great detail answering any questions we had about the highlander we were buying. It was a pleasure meeting Adrian. Myself and my wife were very tired after the drive to the dealership and Adrian made us feel welcome and comfortable during our time there. Adrian is the kind of salesman that you want to deal with when buying a vehicle. Thanks & May God Bless.

eddiejui

23 de ago. de 2011

I was very pleased with the quality of your service and price. Very frendly and had knowdge of cars. The car is great. I would recommend this sales represenative to other buyers.

jlbratto

22 de ago. de 2011

I had a 2004 Hoda Odyessy that I bought from them brand new. I had multiple electical issues too many to even list, they misdiagnosed multiple issues, charged me $800 to replace my starter but the last straw was when the transmission went out not once, but twice. They replaced it the first time under the extended warranty at 45,000 miles, then it went out again 4 years later with 99000 miles. I explained that I thought Honda was a repiltable company that would stand behind there product...I sure was mistaken. There only rebutle was to offer to replace the transmission for just 2450 since I was such a good customer. If you were a bad customer if there is such a thing they want 6K even thogh the mini van is only worth 6K with a good transmission. After researching to see if other people have experienced similar issues I found out that Honda lost a class action law suit for 90 million already due to selling faulty transmissions. Apparently they didn't learn there lesson. I found 100's of owners that have or had my particualr year have experienced the exact same problems. The original transmission they sold for my year model is faulty and they never even changed the design flaw, so the one they replaced it with and wanted to replace it with again are also faulty. I will never ever but another Honda again and I also plan on taking legal action against them. Do yourself a favor and don't buy a Honda.

Jofishing08

20 de ago. de 2011

Zhao was excellent to deal with. When we got to the dealership everything was the same that we were quoted over the phone. Zhao's honesty makes him a great representative for Gillman and we will surely send more client's his way. Thanks for the top notch experience and we look forward to doing business with the dealership in the future.

egementuzun

20 de ago. de 2011

Donald was extremly heplful, friendly and knowledgable. He clearly explained everything and answered all the questions we had about the car. He helped us step-by-step through the buying process. We thank Donald and the Gillman family.

jenpay71

18 de ago. de 2011

This car buying experience was by far the best I have ever had. Salesman and finance director were both very helpful, answered all my questions and not pushy at all. I would absolutely refer friends or family to Gillman Honda.

vidya1972

17 de ago. de 2011

Kitt Kamya was excellent in customer service and understood what it takes to get my business. He was very professional and dedicated in following-up on requests and satisfying my needs.Great job Kitt!!!

kcosgrove

16 de ago. de 2011

All involved with my purchase were friendly and helpful, explained things well. I wish I could think of more to write but I can't.

Colt45xo

14 de ago. de 2011

Nang Ha and Zhao Guo did a great job of taking care us on our new car purchase. (pilot touring) The best part was calling Mr. Ha and he gave me his best offer, take it or leave it. I hate going to dealerships and haggle over price, Gillman made it simple that way. Our salesman Zhao was very nice and professional during our car purchase process. I highly recommend calling Mr. Ha and Mr. Guo on your new or used car purchase. We love our new Honda Pilot Touring!!!

anuejoseph

12 de ago. de 2011

Reasonable pricing,sales man was very friendly and informative,easy to deal with,took care of my concerns from the beginning to the end of sales.

usanomad-gillman

11 de ago. de 2011

Sid (Najam Siddiqui) was great to work with. He made sure that we understood everything.I hope I find the opportunity to recommend him to a friend.Working with the Finance Department was no fun. We didn't feel like there was enough help understanding the documents. Too fast going through the documents.

maiamiley

10 de ago. de 2011

From the second we walked in on Monday night till the moment we drove away on Tuesday with our new 2011 Honda Accord Zhao kept us interested and laughing. He was very well versed in Hondas and was able to answer every question we had from "what is the difference from an EX to an LX-P?" to do "the new accords have mirrors in the visors? and do they light up?". I have bought 3 new cars and this was the best experience I have ever had with new car buying... Wait to go Gillman, wait to go :)

hemalbmehta

9 de ago. de 2011

Excellent customer service from Gillman Honda. Very much satisfied and would recommend to friends and family. The Sales person was very helpful and patient and answered all our questions.

cruz168

7 de ago. de 2011

This was the second time comeing to this dealership in lesss than two year. Two SUVs were purchased by my family. Everything went the right way after this visit and I was satisified with the whole experience.

tonjag57

7 de ago. de 2011

The experience was painless. I was educated about all aspects of my new vehicle and felt very comfortable when I drove off of the lot. Mr. Doolittle went out of his way to make sure I understood all of the new features of the 2011 CR-V. I am a return customer and will continue to be a customer of Gillman Honda.

Aggie1991

6 de ago. de 2011

I was very pleased with the overall experience. Neal Toribio went out of his way to help me find the perfect car. I started out looking for a used car, but Neal found me a great deal on a new one. Very pleased with the dealer. This is the second car we've purchased from Gillman.

wangjun888

5 de ago. de 2011

the service is great. Raymond is extremely helpful for me to get a perfect car. I would definitely recommend this dealer to others and use them again in the future.

brenda

2 de ago. de 2011

After a very beginning bad start with an inexperienced sales rep......Stacy Harrington and Bao Le (Jason) took over and everyhing worked out great. These two went out of their way to make it right and I felt like they did. Very glad I called back to complain about my experience.

anuejoseph

28 de jul. de 2011

I recieved reply as soon as I requested online quote.The pricing was done very detailed ,Driveout price was easily understandable.Sales person was very friendly,he found time to go over the vehicle care and features.He was found quick,efficient and respecting the customer.

deniselbishop

27 de jul. de 2011

Everyone at Gillman involved in selling me a new car for my son was extremely professional, knowledgeable and pleasant: both salesmen, the business manager, the receptionist who greeted me when we first walked in. Kitt spent time with my son showing him how to sync his phone with the car. My son was so pleased and I was very impressed with such personal service. I really aprreciated it.

Narinder

27 de jul. de 2011

Kitt was extremely helpful and very honest in all his communications with me.He gave me timely updates about my vehicle as well and kept me in the loop.

specialk9984

27 de jul. de 2011

Both Zhao and Javier were extremely helpful and I was able to get the perfect car for my needs and at a reasonable price. I would definitely recommend Gilman Honda to others and use them again in the future.

charniz

26 de jul. de 2011

The sales person was very very nice. He created very friendly atmosphere. I had come for pre owned car and he converted my mind and gave me new car.

brotherbbear

25 de jul. de 2011

I really felt like this dealership was the best, they had it all. Including friendly service and great deals. The best part is that they gave me a fair price for my used car and sold me a better car in return.

griffithlyn

25 de jul. de 2011

My experience from my initial phone call through the test drive, the sales discussions, the finance discussions and vehicle readiness process was very positive. Bao "Jason" Le was very knowledgeable and patient. He answered all of my questions and provided excellent customer service. Marcus and Jason worked well together to get me the best deal possible. For that, I am most grateful. Javier was also very knowledgeable and provided excellent customer service. Worked with me to finance the car in a manner that would be comfortable for me. For that, I am also most grateful. The car was made ready for me quickly and met all my expectations...another big kudos to Jason!! I'm a happy Honda Accord owner and I would definitely do business again with Gillman Honda South West!!!Lyn D. Griffith

kvilla08

20 de jul. de 2011

Car shopping alone as a single young woman, I was mentally prepared to stand up for myself, in case any salesman should try fast-talking me into a car that was not in my best interest. This preparation was completely warranted based on my experience at Gillman. More than once I was encouraged to consider a vehicle (Fit) which in my opinion was worlds apart from what I expressed interest in buying (Civic Coupe). The value of my trade-in was low balled (based on KBB value as well as current Car Max appraisals). I was pressured to agree on a price before I could be informed what interest rate I would qualify for. Even before sitting down to deal, the salesperson seemed bored and somewhat annoyed to walk around the dealership to show me the specific model I asked about. When I found the selection of cars on hand to be insufficient, it was suggested that I place a $500 deposit allowing the dealership to locate a more suitable vehicle.I understand that the salesmen may not be in control of what inventory they have on a given day. However, I resented being shown colors, styles, even models I had no interest in, rather than being given a straight answer: "We don't have what you're looking for." I was also irritated to be given the line "We would never pressure you into a car that you don't want to buy" followed immediately by a barrage of questions making it difficult for me to get up and walk away from the table. Although their manners were passable and their lines industry standard I'm sure, I was unimpressed and uncomfortable with the sales staff at Gillman Honda.

chlw

18 de jul. de 2011

You have the most wonderful friendly people in your dealership I have known. Everyone was so nice. It was great experience for us. May God bless each one of you and your families !

robynmed

17 de jul. de 2011

I do not like buying a car but ya'll made buying a car very easy. I will recommend the dealership to everybody. Thanks for all the help!

hwall

17 de jul. de 2011

Thanks for making the experience a good one for a first time car buyer. I really liked the non-pressure atmosphere with Don Lovett and the manager.

annwall

17 de jul. de 2011

DONALD LOVETT WAS A GREAT SALES CONSULTANT - QUITE DIFFERENT FROM OTHERS I HAVE DEALT WITH IN THE PAST - SOME ARE OFF-PUTTING FROM THE OUTSET. HE WAS VERY KNOWLEDGEABLE ABOUT THE DIFFERENT MODELS AND DID NOT PUSH. WE WERE FROM OUT OF STATE AND HAD A GREAT CULINARY EXPERIENCE IN HOUSTON THANKS TO HIS DIRECTION ON DINING LOCATIONS.

WPMOM2014

17 de jul. de 2011

The two employees, Moe and Ray, that I worked with at Gillman Honda were wonderful. They were informative, helpful, and efficient. I highly recommend them.

columbia88

16 de jul. de 2011

I am very satisfied with this purchase. I would like to thank Raymond for his outstanding and professional service! He is an excellent salesman, friendly, knowledgable, and patient. I would come back to him again!

sjweddle

16 de jul. de 2011

My overall experience was excellent. I was given immediate attention and all my questions were answered. I felt comfortable talking with Raymond about the potential purchase. Most important - at no time did I feel I was under a pressure sales situation.

liaoxyun

16 de jul. de 2011

The service was great and the price was reasonable in current sale situations. Raymond was very nice and helpful. And I will recommend him to my friends.

darkvader

14 de jul. de 2011

So far, I have had great interaction with the Service Manager Kimberly, and Chris Merchant when it comes to body work. They have gone the extra mile needed to make sure my car is taken care of in a timely and professional manner.I also extend kudos to the service staff. They have been very helpful from the moment I drive up till the time I leave.This is the first dealership where I've always made it a point to take my carfor service, other than the occasional oil change and of course getting gas.

Tam Huynh

8 de jul. de 2011

I spent almost 2 weeks checking several dealers in my area. But I got nothing to deal with them. All I did complain is about the customer service. Luckily, I had a friend recommended to John Mutolo (internet maneger of Gillman Dealer). I had a great experiment when purchased new Honda Accord with my sale man, John Mutolo. He is so friendly and so kindly. I felt everything set up so smooth with John, so I got the car with the best price drive out. I'm pretty sure if I buy another Honda, I will ask for him.

petebelcher

7 de jul. de 2011

We had a very positive experience recently when we purchased our new Honda Pilot from Gillman. We felt the price was reasonable, Honda offered two very enticing incentives (.9% financing for 60 months and a $500 discount to current Honda owners) and, most importantly, our salesman, Zhao Guo, made the process easy and enjoyable. He was genuinely outgoing and friendly, he gave us an initial price that was realistic enough to bring us back to the dealership for additioal discussion and, when we were ready to get the deal done, he didn't waste our time with a lot of unnecessary games. His people skills are excellent and we'd recommend both Zhao and Gillman to anyone without reservation.

hondarater

6 de jul. de 2011

Dealing with service advisor Jim Seamans Jr. was the best experience Iever had in servicing my car in my lifetime. Jim Seamans Jr. was honestand straight forward about the repairs that I needed. He did not attemptto sell me any additional service. If Gillmans management is reading this,you might want to retain this personnel for a long time. As long as Jimis working there, I will continue to return for service.

emely589

6 de jul. de 2011

I was in Gillman Honda, and I bought a Honda Pilot .I got a good deal, The seller was very friendly and lovely.He explain everything clear he is good seller, I feel so happy with my new car,Najam Siddiqui is one of the best seller.

Jaruja77

4 de jul. de 2011

Moon provided a no hassle experience at the dealership and answered all of our questions about the 2011 Pilot EX-L. We highly recommend Moon and Gillman Honda, and will shop here again in the future. Thank you,

clopez5643

3 de jul. de 2011

Excellent customer service and attention to detail. Nang walked us through each step of the purchase process asking for questions and assuring we understood all items discussed. Kitt provided technical and car-features support. Both Nang and Kitt were patient, professional and above all very friendly. Great team at Gillman.

New5SpdOwner

2 de jul. de 2011

I just bought my new Honda at Gillman and working with Abdel was great. He is very helpful and a nice guy all around. He went way out of his way for me to locate and transport the very rare 5-speed manual car I wanted. It was exactly the right color and trim model, which no other dealer could get. His boss Sal was very friendly and a pleasure to talk to as well. I recommend them. The only thing I wish I knew beforehand is that they put a dealer sticker and pin stripes on my car, which I do not like and am having them removed. There should never be anything applied to the paint finish of a new car without the future owner's consent.

pat31760

1 de jul. de 2011

I found this dealership online via a 3rd party website which advertised assistance for the purchase of a auto for people with bad credit. I really didn't think I could get a loan at a reputable dealer, but they secured a loan for me through one of their lending banks. My salesman, Steve Raggette, helped me understand the financing possibilities and probable parameters, so I was able to look for a car which I had a higher chance of approval. He was very helpful and supportive through the entire process. I highly recommend Gillman Honda Southwest.

vijay792

1 de jul. de 2011

It was a pleasant trip. They were very help full and gave me the best options and the best prices. i would recommend them to all my friends.

sangkoolim

28 de jun. de 2011

From the moment we walked in, they were very friendly and kind people. Very patient and helped me choose the car i wanted. Because of their help, I am very satisfied with my new car that i have chosen!

GCBarone3

27 de jun. de 2011

I went to Gillman to buy a new car. My car needed a new engine and repairing it was not an option. Needless to say I was very frustrated when I went into the dealership. Sid was a great salesman. He answered all my questions, he paid attention to my daughters who did not want to be there, and answered my wife's questions. Sid was very attentive and he helps us every step of the way. Sid gave us great customer service. I would recommend him to my friends who need a new car.

HondaPilot2011a

26 de jun. de 2011

The internet price we received from Consumer Reports build and buy was competitive and Gilman honored it. Kit was very helpful and polite as was Benzi the accessory rep. And they worked to provide appropriate pricing for additional accessories.

austinf

25 de jun. de 2011

Raymond was very polite and professional with the handling of my purchase of my new Honda. Gillman has an excellent employee whom seemed dedicated and was very efficient working with me on this purchase. I have to give Raymon an excellent Rating.Austin Ferguson

mileoma

25 de jun. de 2011

We agreed via internet regarding the car and its price and then that was honored when I went to the dealership, in that both the car stipulated was available and there was no further haggling about the price, we just test drove the car and completed the papework.

telle66335

24 de jun. de 2011

Dear Gillman HONDA:It is rare when you can really say someone had a pleasant experience while buying a new car, traditionally it is a tedious, stressful ordeal akin to having teeth pulled. But this time I can honestly say I am happy with my car, and the buying process. The salesperson Siddiqui was very patient and helpful from the very first moment, and little by little I let my guard down and just let him do his job..I didn't have any long waits, arguments or unpleasant surprises. I am positive I would buy another car and/or recomment Gillman and Mr Siddiqui to anyone looking for a new car, Siddiqui is not only knowledgeable, but respectful and easy to talk to, he will go out of his way to help the customer and make them feel at ease.As far as management I dealt with MR Ghazi and MR Peasley whom were both extremely helpful and friendly, I ended up spending a little more than I had planned, but didn't mind it too much because of the people at Gillman.I have bought many cars in my lifetime, who knows 15-20 just like anayone my age but this is one of the few times if not the only one, I didn't suffer spending money.E. T.Keep up the good work, Gillman Honda!!!

J-Grim

23 de jun. de 2011

The open arms that was provided when I walked in by Lawrence Luat Le was comforting. He wasn't looking not only to make a sale, but looking to help me however he could, which was a big factor in me buying the vehicle.

crystalmoya

15 de jun. de 2011

I can't express how wonderful Lawrence was. I came in with a very difficult situation. He was patient with me, overly patient. He listened and worked really hard to get my deal going. He was understanding and I felt bad that once the deal hit Finance. Lawrence's manager, Marcus (I think that was his name) had him running back and forth and making things really difficult for me. Can I put down this? Can I get my husband to co-sign? Asking questions, assuming there was a reason behind me not wanting to add my husband. I am 30 already and wanted my own car finally. Lawrence didn't question, just understood and respected it, wanted to get the deal going, end of story. I understand you try to make the most money off of a sale but I think I was overly frustrated and even Lawrence was. Lawrence and I were told the deal could not happen but when Moe in Finance found out he told Lawrence that was not true and of course the deal I wanted initially worked out. I nearly walked. I did walk actually but came back to talk to Lawrence again, I am glad I did. If the process went from Lawrence to Moe it would have been the smoothest experience ever. I am not going to let one person ruin the name though-Honda was a great place to purchase my 1st car from! I will go back as soon as I am ready for a new car back to Lawrence. He was so helpful and so patient and didn't question my silly requests. I am grateful to Moe for being honest and helpful, the two really earned my respect and any idea I had about car dealerships and I will recommend them in the future.Crystal M.

sdecal

12 de jun. de 2011

I have bought several cars in the past, but this is the first time that the process went so smoothly - very low stress, no hassle, no pressure and excellent customer service & attention. Both Abdel and Emilio made the whole process so easy. My wife and I are definitely coming back. I have already picked out the next car I am going to buy (Pilot), and when the time comes, Abdel will be getting a call from us. Gillman is now our dealer for life! EXCELLENT PEOPLE TO WORK WITH! We felt like we were part of the Gillman family. I greatly appreciate all of their efforts in getting us set up with a new car for our oldest son. We have two more to go...guess where we're going to buy theirs - Gillman.I don't know what you're paying those guys, but with the excellent work they do, I hope it's enough to keep them working there for a long time.

MadMac

10 de jun. de 2011

My original post is below, however, I am amending my review due to the excellent follow up service I received from Kelly Goldsberry at Gilman Service. Ms. Goldsberry contacted me after my original review was posted. She took the time to pull my record and advised me which motor mount was replaced and provided pertinent part information. She went above and beyond to render genuine, professional, service.My wife bought a new 2001 Accord. She insisted on dealer service for >8 years. We had motor mounts replaced after 7 years. I'm now told by another mechanic the motor mounts look to be factory original and need to be replaced. When I contacted Gilman, I was told, they'd have pull records but they didn't think they could 'help' me because they only keep records for 2 years. When I wasn't contacted back, I called again. The second joker told me 'If you check your recipt you'd see the warantee is only for 1year.'

gpfrech

7 de jun. de 2011

From the minutes I entered the door, I was greeted, and received immediate attention from Mr. Ghazi and Mr. Banigo. The process of getting my new car went smooth, and hassle free. Then, when I met with Mr. Zamir, Finance Manager, he went through all the documents that I needed to sign and answered all my questions. Top Rated dealer and personnel.

luz4friends

6 de jun. de 2011

I went to Gillman Honda to buy a car because a friend referred me. My experience with the purchase was stunning. The sales rep was very polite and friendly. My experience in the finance department was wonderful. Mr. Asin Zamir explained to us each of the documents, guarantees, interest and monthly payments. I will definitely recommend this dealership and the people who helped me in this process.

camel1984

5 de jun. de 2011

Overall, the service is excellent. The sales manager gave us enough information and call us many times to answer our questions. And after we bought the car, he also call us to see whether there are any questions.

dexter524uk

3 de jun. de 2011

Honda Gillman is highly recommended. Good customer service, very friendly and accomodating and explains every single detail of questions asked. Good money value and with low APR. We get the right car that we were looking for. Awesome service and satisfied.

ashonline30

1 de jun. de 2011

Very good serviceWent out of the way to get the car and color i wantedBest price in the marketSimplified the entire buying process through internet quotes which no dealer in the market could even match, let alone beatWould highly recommend this dealership!

Afshan

1 de jun. de 2011

Out of 3 cars , this was my second honda buying from Gillman this memorial day weekend. What I like most about them is their excellant and extra ordinary customer service especially Marisa Hernandez would go beyond her service. She will try to help you out as much as she can from every other side so that customer could be happy and save money at the same time. She is the most caring sales consultant and advisor, I have ever seen. I am very pleased with her service. Good Customer Service really makes a difference. She is patience and caring for her customer. Because of her service it didn't take me long to make a quick and easy decision on buying the car I have always dreamt about. Going to Gillman I feel like I am visiting my relatives. I have been driving honda all throughout my life. Now we are planning to buy another one soon from Gillman.

branjam69

1 de jun. de 2011

We rated Gillman Honda the highest due to their excellence and professionalism in customer service. They gave us the best value on our purchase as compared to the other dealership.We commend Raymond, Bilal and Tim for their excellent coordination and superior knowledge of customer service. We will definitely recommend Gillman Honda to family and friends.

prloibl

1 de jun. de 2011

Enjoyed working with Mr.Siddiqui & Mr. Peasley. I felt really great with my purchase and felt I got a good price. Both men were very helpful and did not pressure me. My goal was to get the best deal possible and I feel that is what I did. Look forward to a long term relationship with Gillman Honda and would give a great referral. I love my 2011 CRV. Thanks, Pam Loibl

rdflanagan

30 de may. de 2011

Mr.Najam Siddiqui was absolutely wonderful to me and my husband. Treated us with respect from the first moment we met him on the car lot.Saddiqui was straight up and honest, didn't play games with us. That alone impressed us.Mr. Saddiqui is an asset to your dealership. I vote for him to get a substantial pay increase...SMILEAlso, Michael Peasley, the finance person and the gentleman that showed us the accessories and programmed my cell phone were also pleasant to deal with and nice to us.All of them had a great sense of humor and made our experience at Gillman a memoriable one.THANK YOU, THANK YOU, THANK YOU to everyone that helped me purchase my dream vehicle!

mtran268

29 de may. de 2011

Raymond is good sale man, he has straight talk to customer, understood our needs. This made us happy and saved us time of buying car. He took his time to make sure we felt comfortable with the setup and buttons on the new car. He explained and told us all the basic things and the benefits that we need to know and remember. He has done a great job.

nhunter

28 de may. de 2011

This dealership is great. Everyone at Gillman Honda on W Sam Houston Parkway was very friendly and professional. We bought a 2011 Odyssey EX-L minivan. I highly recommend the internet sales manager, Raymond Kin Man Yu, and Bilal Siddiqui (832-526-1099)for on-the-floor sales. They were patient and very accommodating, answering all questions quickly and clearly during our buying experience, and they let us test drive the car as many times and for as long as we needed to make our decision.

mazenmichele

26 de may. de 2011

John was great, very informative, and I appreciated that he went the extra mile in getting a AAA representative on the phone on a Saturday afternoon so I could leave with the car that day. I loved the drive-out price that Gillman honored. Gillman was honest and not high pressure or pushy. Thanks for a great car buying experience.

lawrenceoliveriii

25 de may. de 2011

I went into the dealership today and left very impressed. This is the third Honda I have purchased from this dealership and I was blown away by the tremendous service I received. I did a little research online and the internet Manager was extremely helpful. Thank you Gillman !!

fubar_81

23 de may. de 2011

The intermet sales person, Kitt Kamya, was excellent from the beginning of the quote to the end of the sales of a 2011 touring pilot. Through out the whole process there wasn't any hassel which make the whole process easy and confortable. He was able to get the sale price in the range I wanted. I did not have to meet him in person to make the deal. My contact with him was mostly by email and when I call, he answered the call and was very courteous and friendly. At the end of the sale, he walked me through the car features and how to use them. Over all, if I would by another car, I would go to Kitt again and recommed him to my friends.

Angelh1214

17 de may. de 2011

We've always gone to Gillman for our cars. I love the customer service and the friendly environment that you feel when your there. The only thing that could have been fixed is the pricing on the car. There was barely any room for negotiation due to the Japan crisis and the hold on production of cars at the time of purchase, although I do understand that in a few months other are going to be able to go and price the car lower because the availability will be better but thats ok. I love my new car and Donald was very patient with finding the right car for me. We went through several cars and specials and deals for the past 2 weeks with calls and emails he was very on top of things and was ready to help with any changes or change of mind on a car that I had. All in all great place to shop for a car!

mtenney

17 de may. de 2011

Well done. No games or manipulations. We talked over what we needed and then received a quote. The transactions transaction was quick and relatively painless. There was some waiting around to complete the purchase, but I feel our wait time was reasonable for a Saturday afternoon.

nisaa18

16 de may. de 2011

Al was so friendly and professional from start to finish. He walked us through each part of the process and explained it in great detail step by step. I would definetly recommend Al to other consumers looking for a great experience while purchasing a vehicle. His nickname is "Smiley", and the name fits him perfectly. He is very warm and makes you feel like you are his number one priority.

honda pilot owner 2011

15 de may. de 2011

I had narrowed my purchase decision between a Pilot or CRV. Paul was very helpful in giving me the info I needed on both vehicles to make a decision. I did not feel pressured at all which was a big deal to me. I chose the Pilot and am satisfied so far. The finance person, Kimberly Williams was very professional in helping me arrange the best deal for me.

thelechgirl

14 de may. de 2011

I've been shopping around for a car for a while and I wasn't sure I would ever find a good price; however, when we (my brother-in-law and I) went to one dealership their price was too high for a two door and an ugly color. On the other hand, Gillman Honda has given me a brand new 2011 four door for a better and lower price, and the color was awesome. I left the dealership satisfied. I thank God, because the experience and the car has been a blessing. Yes, I would definetly recommend this dealership to anyone who is looking to buy a Honda. :)

iboughtapilot

14 de may. de 2011

Go see Donald--He made the whole experience as easy as possible. No pressure and no hassleing. Gilman doesnt have a lot of "add-ons" on their vehicles. We were able to get more vehicle for a price that we could live with. This alone will have me coming back in the future!

btx5131

11 de may. de 2011

After having spent the previous 3 months in the selection process for my new replacement vehicle we decided on the Honda Odyssey. Initially worked with another Honda dealer in Houston who made the deal sound good but when it came time to make the deal they added $2K to the price of the vehicle. I called Gillman Honda and they had the exact same model, trim and color in stock. They beat the price of the other dealer and honored their price when I arrived at the dealership. No hassles, good people to work with and nice facility. I had quite a few add-on accessories installed also and they did a wonderful job getting that all done within one day. Vehicle was delivered on-time the next day as promised. The next day I noticed one of my newly installed fog lights was cracked. Their accessories manager, Ms. Germany, took care of it immediately no questions asked and now we are happy campers!

Syed2065

10 de may. de 2011

Let me begin that this was my first time purchasing a brand new vehicle but I had to make that step in life despite my nervousness. The staff at Gillman Honda was SUPERB. Let me begin.Marisa Hernandez (Sales Consultant) welcomed me with open arms, showed to the car I wanted and made my time with Gillman great. She knew was she was doing but more importantly, she did not feel like a salesperson to me, but an old friend. I trusted her in whatever she said... not because of her knowledge but because she was able to relate with me and have that connection. She let me test drive the car (2012 Honda Civic). I remember joking with her from time to time, it was a great environment. In the end I believe the strongest Sales Consultant that Gillman Honda has is Marisa Hernandez. Honestly, if it was not for her, I most likely would have not bought a car within 2 days. So if you are reading this Marisa, THANK YOU!The next person that made an impact was Sal Ghazi (Sales Manager). I did not get to talk to him much, but when I did I immediately trusted him. He was very nice and professional and kept things simple. I remember in the end of my purchase there was an error on my final contract for the car (No ones fault, just a misunderstanding). Marisa and Sal immediately took action and corrected the problem for me.Benzie Vachira (Accessory Specialist) was also a pleasure meeting. I wanted to add a few things to my car and Marisa informed me that Benzie was the guy to talk to... she sure wasn't wrong. Benzie let me know that all the parts were not available and informed me of everything that was going to happen and how long the installation would take, etc. On my second day at Gillman Honda, I ran into Benzie again and (this is what impressed me) he just came up to me and started talking. To me, that was great. This let me know that he was there for my best interest and not to just rack up the price of the car.Next we have Asim Zamir (Finance Manager). Asim was great by all means. I informed him that I would be asking him many questions since this would be the first time I would be buying a car. He welcomed the questions with open arms, letting me know to ask as many as I wanted. Asim never once made me feel pressured, he keep letting me know that all he was doing was advising me, not telling me what to do. In the end Asim and I discussed a few things regarding my contract, and it was great. He informed me of every possible detail and for that, I will always be grateful.Last person we have is Tim! I'm not sure what department he was in, but he was one of the last people to talk to me in reguards to my insurance policy on the brand new car. Tim is full of life, he made my final moments at Gillman Honda hilarious. We joked around, while figuring out the insurance policy. Tim is a great person, he introduced me to the maintenance team, showed me what to do when I got my oil changed, informed me when my plates would come in and so much more! Tim is a great asset to Gillman Honda.These people are a huge asset at Gillman. If you are ever interested in buying a new car (or even used!) the people above are the people you want to contact and deal with. No one else.

mz3

7 de may. de 2011

The sale was fast and easy, Bao knew alot about the car and was very helpful, and made us feel welcome. The parts manager was really good to, telling us about what we can add to the CR-V. Moe the finance guy made the final paper work quick and easy and gave us a awesome rate. Way happy with the dealer

andercl1

7 de may. de 2011

Went to Gillman. Met Kit. He was so nice and very helpful in test driving the Crosstour and Accord. Kit puts you right at ease with his easy going personality and friendliness and knowledge. Then met Benzie who was very polite and soft spoken and so sweet as he went over all our manuals with us and offered more options and accessories. No pressure to buy more, except you have to have a spoiler - my choice! Moe was very professional when working with our financing and also very friendly. Overall, best experience ever for us buying a car and the 2011 Accord with my new Navi system cannot be beat, but we knew that right - it's a Honda!!!

babell9250

6 de may. de 2011

Sal Ghazi is why I've gone back to Gillman Honda over the years. He's the best! Siddiqui expertly took care of all the details. These guys are more than courteous. They are INTERESTED. I got exactly what I wanted and am very pleased with my Civic. Melissa was helpful with the interior and Mr. Sherman in the business office was careful to explain everything to me. I recommend Gillman Honda to everyone who asks.

deucenguyen

3 de may. de 2011

The salesman and the Finance officer were very nice and friendly. I had a great experience purchasing my Honda Accord at this dealer. Their services were commendable. I would reccomend relatives and friends to this dealer for their future automobile needs.

ranjeetn

3 de may. de 2011

Raymond is extremely helpful. He's extremely detail-oriented and is one of the best auto salesmen I've talked to. He goes the extra mile to make sure you are satisifed and is patient with questions. He is an asset for Gillman. He sold me a CR-V, so you can bet he's good.

The_Gabat

3 de may. de 2011

I was wonderful experience buying our firt Honda with Gillman. Sales man was very nice and helpful. This location has more cars available. Finance man was very helpful and very quick. Price was also competative. overall, it was nice experience buying Honda Civic with Gillman at Beltway 8 and Hwy 59, Houston, texas.

jlgraves

3 de may. de 2011

I had a great experience at Gillman. The sales staff bent over backwards and even the negotiating process was very pleasant. All members of the team (sales, accessories, finance, detailing, etc.) worked very hard to get me out of the dealership on time to make my appointment.

sk9901

2 de may. de 2011

Buying a car from Gillman Honda was a very pleasant surprise. They have the best selection of Odyssey in town, and there's no hidden fee or non-essential add-ons. We would like to thank Najam Siddiqui for creating such an awesome car buying experience. He was courteous, friendly and yet very honest from the beginning. There's absolutely no hassle during the entire process. We'd highly recommend Gillman Honda & Najam to all Honda shoppers in Houston.Thank youY & M

fung12810

29 de abr. de 2011

Best new car purchase experience ever!!1. Price is lowest among 5 email quotes from dealerships in the Houston Area.2. No hidden charges or any surprise at dealership.3. Sale person is friendly and very responsible.4. Paperwork completed within 2 hours.Best new car purchase experience ever!!

kjordan96

27 de abr. de 2011

Good selection. Sales staff knowledgable about the vehicle. They were patient and helpful in the selection process. Mike Peasely made the negotiating process short and relatively painless. Financing and delivery were a little slow, but it was a busy day at the dealership. I appreciated the team approach to making sure I had a sales person available at any time (Sid, Kit, or Mike).

tpauls63

25 de abr. de 2011

Raymond was very helpful in assisting us with our choice of vehicle. He basically spent most of the day with us. That is why we have bought 6 Hondas from Gillman. We have worked with Sherman as well for almost 16 years now. We will buy our next Honda from them as well!

dhorner

22 de abr. de 2011

Manny was great and very helpful. We just drove up, he was standing outside and asked if he had a Civic Si coupe and he said yes. I went in with an attitude of wanting employee pricing due to an overwhelming amount of emails and ads claiming I could get that pricing. I really dont think we got employee pricing but we did the best we could. Tell Manny I said Im still wanting employee pricing!!! :-) Overall we had fun and my son is very happy with his new Si so all is well. Thanks!

OSVALDOZAPATA

21 de abr. de 2011

THE BEST CAR BUYING EXPERIENCE IN MY LIFE WAS MADE VIA AN INTERNET OFFER. EASY, NO HASSLE, PROFESSIONAL SERVICE. GOT THE CAR I WAS LOOKING FOR AT A GREAT PRICE. HIGHLY RECOMMENDED. THANK YOU MR. CHAIR, INTERNET SALES MANAGER, FOR THE PLEASANT EXPERIENCE.OSVALDO ZAPATA

IqbalMaradiya

20 de abr. de 2011

Mr. Najam Siddiqui is a good salesman. He treated me like family. If anyone wants to buy a new Honda, I will recommend Gillman Honda and especially sales person Mr. Siddiqui. I bought 2 cars from Gillman before but never got good information about the car.

stevetlhuynh

20 de abr. de 2011

The salesperson was very helpful and saw that I needed help. I noticed the other workers were talking among each other, but Bao came up to me and ask if I needed help. He's very helpful and informative, and catered to the type of car I wanted to get. He knew I was a graduate student and needed an affordable car. He also made an extra effort to sell a car to me that was put on hold so I really appreciated that. When we negotiated the price of my new car, he already knew my budget and the range I was willing to pay so I was glad he didn't try to push me to pay for a lot more than what I was willing to pay and it didn't take too long to settle together on a price we can both agree on. He definitely took take care of me throughout the whole process of purchasing my car as a first time buyer.

zeybautista

20 de abr. de 2011

I am very pleased and satisfied with the service given to me when I purchased my 2011 Honda Odyssey from Mr. Robert Doolittle, Fleet Manager at Gillman Honda Sam Houston Pkwy through the American Express Auto Purchasing Program. Through this program, I showed my initial interest in purchasing a new minivan, such as the Odyssey, the Sienna, and the Sedona in the greater Houston area. AMEX gave me its Price Protection Certificate for each type of vehicle and a target price to negotiate for when I contact the AMEX-referred dealers in my area. I immediately received various emails and phone calls from these dealers who gave me their own Internet Price quote (based on the MSRP) for the vehicle I was considering. To make a long story short, Mr. Doolittles professionalism, sincerity, and experience clearly came through from the initial email I received from him. As I learned more about the way each dealer tried to get me to buy from him and what my wife and I wanted in terms of a new minivan, I was able to focus my car search to just the Honda Odyssey. Moreover, when I saw that one dealers initial Internet Price quote for the Odyssey seemed to be the best deal but really was not because of the necessary sales tax, documentary fee, title fee, license plate, inspection fee, full deputy fee, and dealers inventory tax, the drive-out price that Mr. Doolittle initially emailed to me from the get-go was the clincher. Robert sticks to his word and wont try to justify adding some other fee that wasnt originally quoted. He may even absorb a loss in return for referrals and repeat customers. I only had to go to the Gillman dealer once to meet Mr. Doolittle, do all the paperwork, and drive out with my new Odyssey. I highly recommend to any car purchaser who uses the AMEX Auto Purchasing Program to 1) know what you want, 2) pay attention to how the dealers initially communicate with you, 3) show real interest, 4) do your homework, and 5) make the dealers give you their final drive-out price for the vehicle you are considering. Also, remember that there is never any pressure for the customer to purchase within any given amount of time. You can always decide to postpone your purchase and do the whole process of soliciting quotes again any time in the future. Keep good records of price quotes on paper. If you are in the Houston area and a Honda is one of your options, then I highly recommend Mr. Doolittle. He will make your car buying experience exceptional and worry-free. I am 100% confident I did everything the right way for this purchase. Zeylord BautistaSugar Land, TX

tbecar

19 de abr. de 2011

I recently got a now car there. We agreed on the price over e-mail and telephone. When I went to pick up the car, everything was ready and as promised - no games. I was very pleased with the process. I would definitely recommend this dealership to others!

malanis

18 de abr. de 2011

Kudos to the Gillman team for such great customer service. Irshad Hussain from the Internet sales team was very polite and helpful with creating a nice experience of purchasing our new accord-LXP 2011. Pricing was very competitive and he was able to answer all the questions I raised to help me complete my decision. Sal, the sales Manager, was also very honest and friendly and also contributed into making my final decision. I was also very well informed of my financing options by Javier on the last phase of the purchase. We are very happy with our purchase and over all I would strongly recommend Gillman Honda Southwest for their excellence and for earning my business.-miguel

ekanerod

18 de abr. de 2011

I contacted several dealers in the Houston area and I choose to purchase from Raymond because he was honest and up front with me throughout the process. He offered a very competitive price and never tried to be deceptive with the pricing as many other dealers did.

ndnutopia

17 de abr. de 2011

Very friendly and worked with us the whole step of the way! Unlike other sales people, he was very upfront and not coercive in our decision in which car to buy. I was extremely satisfied with the service here. If I were to buy another car from Honda, I would of course come back!

pkadakia

14 de abr. de 2011

The dealer sold me a three yr service contract for my 2011 pilot. He charged me $529 and told me that this is cheaper than what we charge at the service center but when I checked your service center rates, I found that dealer charged me $300 more so I asked them to refund the money but they never did.I am not happy because I bought new pilot from them and they still conned me for sake of few dollars. The worst part is they're not even responding to my refund request.

mopeypants

14 de abr. de 2011

I requested quotes from several dealers through edmunds.com. The quote I received from Gillman was the lowest by a large margin. Moon assured me the quote was final "drive out" price, but I honestly was skeptical as I have had bad experiences in the past with additional charges after agreeing on a price. He stuck to his word. The staff were great with working with our situation, as I was buying the car for my mom and I live in a different state. He took great care of us. They FedExed the paperwork to me and I mailed it back in an envelope they provided. Very convenient and straightforward. I would recommend this dealer!

Raymond J. Valenti

14 de abr. de 2011

Everyone I came in contact with was very courteous and professional from the folks at the receptionist desk to the financial position to the folks who answered the questions about the features and the manager. Sorry, I did not get the specific names for all of the personnel. When I come in to get my plates, I am sure I will identify the personnel. I remain, Ray Valenti

khoituyen

14 de abr. de 2011

Moon offered me a fairly competitive quote for a Honda Civic LX verbally, and the offer was still valid when I got there. He and Bao are very professional to work with from the start. Bao explained everything in detailed about the vehicle. The negotiation went very smooth and quick. Bao even changed some settings in the car per my request after I bought the car. Bao also called me for any follow up issue. I would recommend Bao Le to my relatives and friends if they are in the market for a Honda.

dealersrater

14 de abr. de 2011

the sale was great. najam introduced the cars with care and concerns, and I was given a good price by John the manager.However, during financial process, I found it was not a good deal after all. Using scare tactics with my credit score, they would not approve me with .9% interest as advertised. The approved rate by Honda Financial is 3.9%. The consultant then worked on the monthly payments with 3.9%, came up $440 a month (without discussing for whatever reasons). After 1 financial consultant, the second consultant again talked about monthy payments, $400 then 380 a month, again without the breakdowns. The third consultant came. He tells me I must buy 100k protection and gap insurance to get approve for .9%. That means that I must spend $1600 more to get the .9%. That is after I went home figured all out.But after all, my inexperience with interest rate have prevented me from making a good decision. .9% costs extra $350 from negotiate price for 5 yrs. 3.9% costs extra 380. The different is $30 for 5 years.for next person: dont worry about the interest rate scare. Have a breakdown of final finance amount.

hoeyd2

14 de abr. de 2011

Bao (Jason) was wonderful. He was very friendly, very genuine, and clearly has a talent for customer interaction and care. Jason put us at ease and made us feel comfortable buying from him. He knew the product and knew the business - he was fair. Jason was a major reason that we bought at Gillman.

meomy12

13 de abr. de 2011

This was my first experience with internet sales. Raymond Yu was fantastic -- prompt quote on specific car of interest including full out the door price -- no suprises at dealership. We met Raymond who we recognized immediately from his picture in the e-mail quote, we test drove the car, and bought in under 2 hours. Raymond make car buying fun. He answered all of our questions competently and is as honest as they come.

vtfisher

12 de abr. de 2011

Bought a used car, 2 weeks later the A.C. goes out and 1 month later had to replace the entire engine. Salesman sold me a LEMON. I was ensured by the salesman that the company had "high customer satisfaction" and a "solid reputation to uphold", so I should not be weary about buying a used car. Thousands upon thousands of dollars later...... I will NEVER buy a car from here ever again!

jc38gt5q

12 de abr. de 2011

The purchase of my 2011 honda accord ex-l was an very plesant experience , and I would not hesitate to recomend Gillman honda southwest and Raymond Yu . Raymond was very time efficient and courteous , it is obvious that he has fine tune his ability of presenting a good sale experience .

cynt4me

12 de abr. de 2011

I gave the rating because out of all the cars that I have purchased, I have never felt so pleased. Everyone was very polite and helpful. But most of all they asked me what I wanted and what I needed to make this deal possible for me to get this car. So they made happen for me and I thank you.

mollymathew

11 de abr. de 2011

Mr.Donald well explained the features of the car. He had nice customer service also he was so patient and polite thoughout the entire time with us. We will positevly recommend all our friends and relatives to this dealership.Overall the presantation was nice and we had a wonderful time.

d27447nix

11 de abr. de 2011

This was one of my best car buying experiences ever. I delt with Moon Hassen over the internet. He gave me a quote that I accepted. I hope Moon is feeling better. When I picked up the car Moon was out sick. He was a pleasure to work with. When we arrived at Gillman we were informed that Moon was sick and Kitt Kamya would take care of us. What a seamless transition, Kitt was great to work with and took very good care of us. We could not have been more satisfied with Moon and Kitt. The accessories lady was very nice and informative and did a great job. Kimberly our finance lady was very good and a pleasure to work with. From start to finish, including a test drive, we were in and out in about 90 minutes. I really loved that..!! My wife was with me and was extremely satisfied with the whole buying experience at Gillman. I will difinitely be buying from Gillman again and have alreadytold many of my friends about this experience.Thank you Moon,Kitt,Kimberly and Gillman for this great car buying experience..!!!PS: Moon, I hope you are feeling better and thanks again for your honesty.!!

mcfadyenc

9 de abr. de 2011

The ratings above were given due to the excellent service I received. Each person I came in contact with at this dealership was concerned with meeting my needs. I was also given a tour of the facility and introduced to other key members of the dealership.

cfausett

9 de abr. de 2011

Don met us as we drove up and I immediately felt comfortable with him. He wasn't pushy, he listened to what we wanted and he didn't try to push anything on us that we weren't interested in. He explained everything step by step as we went through the process. Then in finance Javier worked hard to get us the payment amount we needed and he managed to do it. There wasn't a moment that I felt out of control of my buying process. Everyone was upfront and honest with us. This is the first Honda we have ever had and I will say it was the best purchase experience we have ever had. I will recommend everyone I know to go to Gillman Honda and to see Donald Lovett! Also his manager, and I'm sorry I didn't get his name but I believe it was Mike or Mark P., was great, he made us feel at home and checked in on us throughout the entire process. We only came in to look and see what we could get for our trade in, had no intentions of driving home a new Pilot. But they made the process so nice and easy, we did anyway! Thank you guys for everything and we love our 2011 Pilot!!!! At the end of the deal everyone shook hands, but I couldn't resist giving Don a big hug for everything he had done. That was a first for me, I have never given a salesman a hug as I left a dealership, but he made me feel that comfortable! I'm glad to be a part of the Gillman family now!!!

jivison

7 de abr. de 2011

Raymond was very professional and made the transaction smooth and painless. Very easy to work with from a sales perspective. The finance department was also very easy to work with and they didn't put the "hard sell" on you to add additional products and services.

JesseS

5 de abr. de 2011

Walked in and began talking to a salesman (Moon Hassan) who handed us off to another salesman (Irshad) when it seemed we wouldn't qualify for a new car. Turns out my credit is pretty good and I qualified for anything I wanted (recent college grad). So decided on a lease. I knew I wanted a Civic. From the beginning, I asked to see the terms. They wouldn't give it to me. But I was almost forced to test drive the car (they do it so the potential buyer will develop an emotional attachment to the car). Didn't work. Now I'm 2 hours into the visit. Still won't show me terms. Wanted me to say I'm buying even before I see anything in writing. Offered free oil change for 3 years. Still won't show me anything in writing. Now almost 3 hours into the visit. 9PM exhausted. Told them I was leaving. Then finally printed the contract. He took the contract off the printer and tore off the top page and folded it and placed it on the other side of the desk. I asked why he removed the top sheet. "Oh, that goes to the bank." "Can I see it?" "See what?""The page you tore off my contract."It was turning into a bad comedy. Eventually he gave it to me. I compared pages. The page showed a more comprehensive breakdown of my fees that didn't show up on the page I was offered:ENHANCEMENT FEE $1,300. What is that? I asked. "Oh, that for the 3 years oil change you requested." Really, so much for free. Also wouldn't disclose the APR. Tacked on all kinds of other fees. Felt so slimy I walked out of the place disgusted. Then they have the nerve to run after my car with his "sales manager". Saying they'd drop the fees. Whatever. Wasn't going to waste another 3 hours of my time with the sleezebags.

tigr72cool

3 de abr. de 2011

Marcelo was helpful and listened to what I had to say (and to what I said I needed). He picked me up after I dropped off my rental car. He assisted me in obtaining car insurance. He helped me to get car accessories (splash guards and car full nose mask). Abdel-Illah Chair made sure that I was helped.

pbliu

3 de abr. de 2011

I was greeted immediately by Raymond who introduced me to his manager Nang. They went right to work to find a car with the specifications I requested and kept me apprised every step of the way. Raymond explained all the particulars of the Civic during my test drive. He took me to the finance department and brought me coffee. My time with Asir went smoothly with him detailing each document and the reason for the need. Once I was finished with finance Raymond came and took me back to his work station and finished explaining all the details of the atomic blue metal Civic I had just leased. From beginning to end my visit was extremely pleaseant. I will definitely return for my next car and recommend Gillman and Raymond to my friends.

Kalpana01

1 de abr. de 2011

I did everything on the internet, just had to go to the dealership look at the car and pay for the car and was out in less than 2 hrs. I will definitly do all my pricing on the internet when buying another car. I would highley recommend the internet manager Mr. Moon who was very helpful and curteous in making this deal. My family is a Honda family. I would also recommend SW Gillamn Honda to everyone as this is my 5th car buying from them and 2 in the last 8 months.

kellyhartfiel

30 de mar. de 2011

My sales consultant Zhao Guo was incredible. He went above and beyond his call of duty to make sure I got the car I wanted within the time frame I needed it. It was because of him that I/we had a great experience at Gillman Honda. He had my car ready to go when promised! I love it when people do what they say they will do. Zhao is definitely a man of character. Thanks Zhao! I will hightly recommend you to anyone looking for new car.

cwebber123

29 de mar. de 2011

I had a great experience at Gillman Honda March 28th. Everyone from my salesman to finance was very friendly and personable. I felt comfortable with my salesman, Gerardo Miranda who did not rush me during this process! He waited patiently while I decided which automobile to purchase. I finally chose the Honda Accord because of the the pricing and all the amenities that came with that price.Thank you Mr. Miranda and Gillman for a positive experience!!

stamborello

28 de mar. de 2011

I have dealt with Raymond in the past and have always found him to be forthright and to the point. This is what I like when I am buying my cars. This is my 3rd car purchased at Gillamn Honda at 59 and the Sam Houston Tollway. I hope to be back in the future. I have also recommended your dealership to my family and friends.

jfernandez358

27 de mar. de 2011

I was very satisfied with the whole process of purchasing the vehicle. My salesperson, Adrian Loskot was professional, courteous, friendly, and took the initiative to drive my vehicle home for me.I would highly recommend my fellow work associates and friends to Gillman Honda.

hyr1234

27 de mar. de 2011

customer service is great, he is warm-hearted and professional.Quality of work is great, he came to point and he tried to make a deal.He was so friendly that we could make a deal about one month later after we first visit.Overall experience is good rather than great, because when we did a finance, we were pushed to accept unreasonable interest rate (4.99% instead of 0.9%, we are qualified to get lower rate!) and other trickes.Price was good after we had waited for over one month.

dueceman

26 de mar. de 2011

Fantastic experience at Gillman SW. Did whole deal over the phone with Kitt Kamya - was cash sale w/o trade so that made it easier. I made a total drive out TT&L offer and it was accepted. Drove to dealership - car was cleaned and ready - paperwork took about 30-45 minutes and review of car features by Kitt another 15 and was on the road home in new car in about an hour. Very good experience and would recommend!!

cortezb

25 de mar. de 2011

the dealership was very nice. also worked with that i wanted to buy. have many cars to pick from. only thing is if they want to sell cars they should acting look for customers they were just standing there i had to go up to them to get help also need soda machines

JMorganti29

24 de mar. de 2011

The experience at Gillman Honda Southwest was absolutely wonderful. I have purchased more than 10 vehicles in my lifetime and this experience (by far) was the best. Adrian Loskot was a pleasure to deal with and I would absolutely work with him again. He is a true asset to your organization. If there were more Automotive Salespeople like him, buying/leasing a new vehicle wouldn't be such a stressful event. Although dealerships "claim" they try to make it an enjoyable experience, Andrian Loskot and Gillman Honda Southwest made that a reality for me and my family. It is also worth noting than even a good experience can turn sour when working with the dealership's Finance Department. That was not the case at Gillman Honda Southwest. Going through our paperwork with Kimberly Williams was also smooth and easy. Thank you very much for making our car buying experience enoyable.Regards,John Morganti(832) 483-8849

thunder147

23 de mar. de 2011

Mr. Chair was the most pleasant. Had all the answers to all my questions. I will recommend Mr. Chair and your dealership to family and friends. The Financial officer was also very pleasant.and easy to work with. The price of my Accord was excellent.I appreciated everyones assitance.

kalmarshall

23 de mar. de 2011

Bao is a great salesperson- listened to our needs and then we found car!We first looked at some used cars then moved to new car options and after getting the financing options settled we transitioned to a new Honda element- which is the right option for our family- nice joint effort with sales and Kim in financing to keep us where we wanted to be.

cobalt60

19 de mar. de 2011

Showed up somewhat late to look at a Honda Civic SI, around 8:30 pm, and the dealership closed at 9:00 pm. Bao (Jason) Lee was very helpful in showing me the vehicle, getting my credit check done quickly, setting up an employee to go over any accessories I wanted, and setting up a meeting with finance. Bao (Jason) Lee also let me go back in the shop to look over the car once again before meeting up with finance, and met me after talking with finance to go over the vehicle manuals and answered any questions I had. Bao (Jason) Lee stayed until everything was finalized and I was good to go. I went in really nervous about purchasing a new vehicle and eventually I left happy.

mhouston

16 de mar. de 2011

My Sales Consultant Jason Lee and Manager Michael Peasley, were friendly and ensured professional service from beginning to end. Jason was very knowledgeable, patient and honest. I left the dealership with my new Honda Accord very satisfied!! I had everything I wanted, I didn't feel I had sacrificed anything in order to make a deal and drive off with a new car. I have spread the the word of my awesome and long remembered "Gillman Honda Southwest" experience.Thank you

lee

15 de mar. de 2011

Najam was very courteous. He knew his product well and was very helpful. We looked at and drove several different models before we settled on the best overall deal for us. Everyone at the dealership was quite helpful in what turned out to a 4 hour marathon.

davidleemalone

15 de mar. de 2011

My experience with the sales guys was outstanding. They were very responsive, helpful and courteous. Both Kit and Nang (not sure of spelling, mgr of internet sales) were great guys and i would be happy to buy from them again.However, I was VERY unhappy with your finance dept. The lady that worked with me assumed that I was an idiot and, withour informing me, added a bunch of finance insurance (Gap insurance, life insurance, etc) to my transaction! She tried to rush me through the process and tried to make me feel like I was an idiot for asking questions about her deceit. A direct quote of our conversation:Me: It says in this disclosure that I am paying for this gap insurance, is this correct?Her: It is included as part of your loan.Technically this is not a lie (the cost of the insurance was ADDED to the loan amount!) but this was definitely deceitful. She knew that I was asking if this was coming out of my pocket and she gave me the clear impression that the cost of the insurance was included in the Honda financing program. It was only upon further, and much more direct questioning that she admitted that it was being ADDED to the loan amount. When I caught her she had no choice but to tear up the already completed paperwork and start over!I also found the 'Documentary fee' to be a bunch of crap - this is another cheat but it wasn't worth arguing. I decided to let it go but I was unhappy with this fee.My impression of your sales guys was great. They gave me a good price, made good on their promises and addressed all of my issues. But, my experience in the post-sales process was terrible. I feel that the finance department deceived me and tried to trick me into buying things they knew I did not want. It was a deceitful process by a person who was clearly trying to cheat me.This is the second car I have purchased from Gillman but the next time I want to buy a Honda I will go elsewhere.

PerezJ

11 de mar. de 2011

The purpose of this letter is to formally and publicly commend Robert Dolittle for the excellent service he provided to me and my family. In my opinion, the level of service that Mr. Dolittle extended to me was far beyond my expectations.It appears that it was simply the team's extraordinary commitment to excellence in customer service and support that motivated him to always go the extra mile. Mr. Dolittle is extremely knowlegable and friendly. He is also very attentive to the needs of his guests and clients. I believe that Mr. Robert Dolittle and his team truly deserve to be congratulated and rewarded for providing customer service and support well beyond my expectations.Thank You Gillman Honda (Houston).Joanna Perez

fareal1

10 de mar. de 2011

Wow! Where to start? God is so good! I started my search for a vehicle over a year ago and just had not found the right sales persons that I felt would be honest, have pride in delivering a quality product, and see me as a person first, then customer. My sister purchased her vehicle with Gillman and suggested I go there since her experience, in her words, was "awesome." I did nto know where they were located and she said, "Off Southwest Freeway, you can't miss them because the dealership is lit like a "halo." I thought this odd until I met Emilio, Tim Chow, and Sal Ghazi. These men represent what every dealership should have their salesmen aspire to be as ambassadors for Honda. I mulled over my decision for my own personal reasons, however, Emilio was very persistent in calling me and not to the point of agitation, but with a followup that made me feel that he really wanted to make a deal that would help me in my decision-making. Most dealerships I have encountered only have you meet the Managers after you say no or have sealed the deal. Not at GILLMAN!! You meet them upfront and not as a pressure tactic, but to let you know that you are a valued customer and anywhere in the process you can call either of them to ask questions. I received all their cell phone numbers (including that of the Sales Manager, Sal Ghazzi) and I especially appreciate the attentiveness, level of being thorough, and openness demonstrated every step of the way. Now, I would be remiss if I did not tell you that I especially liked the business ethics, professionalism, and human touch and kindness as a Christian from Tim Chow. Being a Christian myself, I knew that if this deal was not right, God would not allow it to happen. I received Tim's customer service as ABOVE AND BEYOND, all the way down to my drive-off in my new car last night. Emilio and Tim walked through this process with me and I appreciate the deal that I was given. I chose outside financing only because I had an established relationship with my bank, but don't think for a moment that I would not have considered Honda financing, because I believe that they would have been very fair. I did purchase other options that I could have done commercially, however, I chose have Gillman do the work because I know their craftsmanship will be the same as their customer service, "PRISTINE!" I am happy with my purchase highly recommend everyone that have never purchased a vehicle or looking to buy another to first - go to GILLMAN, second - look up my salesmen and the Manager, and third - DRIVE AWAY A WINNER!!! God Be The Glory!! Thank you GILLMAN. I will continue to deal with you ALL.

pants

9 de mar. de 2011

The process went smoothly and quickly. The group was very friendly and had a good sense of humor. Every person in the car buying process knew their role and did it well. They gave us the best price out of our car search, which is why we drove there from Austin.

Conley Wallace

9 de mar. de 2011

Mike and Najam were the most friendly and helpful salemen that I have ever worked with.Mike work for me to recieve .09 percent interest rate and for this I am thankful.Najam showed me all of the functions of my 2011 Civic and made sure the car was a 100% road ready. Thanks,Guys it was great experience.

PilotOwner

9 de mar. de 2011

Gillman's Internet Sales Manager, Raymond Yu Kin Man, was an ultimate professional. He took time to understand my needs and showed courtesy. I had a trade-in but did not have the title; he gave me the idea to get a "release of lien" from my past lender. I was also dealing with other dealers who managed to put undue pressure and intimidation via emails and phone chats. It was very pleasant working with Raymond and the dealership; the deal was completed in short order.

rayprak

8 de mar. de 2011

Enjoyable experience at Gillman SW. Our Sales consultant Najam Siddiqui was excellent. While we were getting a similiar value at Gillman-Rosenberg, Najam's customer service helped close the deal. I'm very happy with the service we received from sales. As we closed and moved on to financing, the process was very quick and efficient. Unfortunately, we could not agree on an adequate extended warranty price otherwise I would have purchased that as well. Mr Benzie in accessories was also outstanding. He installed our splash guards with quick turnaround time and was nice enough to pick us up from Fry's electronics while we shopped (waiting for the vehicle). Excellent Dealership! Excellent Staff!

letsgo79

7 de mar. de 2011

We walked in on a Saturday evening at 8 PM after going to various other dealerships in the Houston area in search for a car. As soon as we entered into Gillman Southwest, we immediately looked for Najam. He was referred to us by our family and friends. The service we received from Gillman Honda Southwest can't be beat by anyone. Najam immediately came to our assistance with a smile, very friendly and personable. He was able to show us the different options that we could get with what type of vehicle. GIllman Southwest has a huge variety of cars, colors that we hadn't seen in other dealerships around town. Najam was able to show us different models, with different features and colors. It's so helpful to see what you're getting when its there than to take someone elses word for it, as we would've had to do at the other dealerships. Najam let us test drive a few cars, stayed with us it was way past closing time, but made sure that we left happy. He didn't haggle with us about price, we offered him a price that we wanted and that was it. We didn't have to go back and forth, it was so nice dealing with Najam who is so professional and easy to work with. This was a first for me to deal with a Sales consultant who was so easy to work with! Thank you Najam for making our car buying experience one that we'll remember for the best!!

dave.simmons

4 de mar. de 2011

I am not a young man and have purchased many new and pre-owned automobiles. This is the best buying experience so far. - Salesman was very attentive and knowledgeable - Bent over backwards to get the vehicle we wanted at a very fair price - Sales Manager very friendly and up front - Financial paperwork by Finance persons very slow

megodom88

3 de mar. de 2011

I have to say, Gillman Honda saved the car buying experience for me. This was my first time financing a vehicle, so I had very little credit, and not a lot of experience on how it all worked. I went to several other dealers before Gillman and had people try and take advantage of my naivety. I walked in late on a Monday night and met Smiley. He was absolutely wonderful. We didn't even look at cars that first night. We just came and talked to him about the financing and what it would take. He was never pushy, and answered every question my boyfriend and I had. He was exceptionally honest, which I appreciated. And he spent quite a bit of time talking things over with us, even though we hadn't committed to a vehicle yet. And when we did decide to go that route, he was quick to get the ball rolling. Throughout it the sale, he was prompt at staying in touch with me and keeping me in the loop. Kimberley, who handled my financing, was also very polite and helpful, and just as quick to answer any questions I had. She even worked with me some when I said the note was a little higher than I could handle, and explained everything very well. Not to mention, even people I wasn't working with were very helpful and friendly. I love my Element too--it was exactly what I wanted. If you are getting ready to buy a car, go to Gillman Honda. I spent two weeks checking out other dealerships in the Houston area and I promise you will not regret it and, regardless of what happens, you will be happy when you walk out the door.

perezea

2 de mar. de 2011

I gave you an excellent rate because all Honda employee's gave me a great treatment to my family and me. I'm so happy that Mr Marcelo Duran work with me to take to decision to by a new Honda Civic 2011 and Honda Odyssey 2008. I will recomend my friento to vitit Honda.

Jeanned

28 de feb. de 2011

Shop other dealers in the last weeks. Finally had to take a break as they were driving me crazy. On night I clicked on Gillman and internet special. Amazed at the price. Called Kitt and he said that was the deal. No hassle. He was very very nice, Just what I was looking for,no extras. I felt at ease and sure I was making the right decision. He was very professional and helpful. I bought the car that day. The other gentlemen were great also. I will recommend Gillman Honda Southwest and Kitt to my friends as the ladies asked many questions about my plesant experience and they loved my RED CRV.

kirberator

28 de feb. de 2011

Received vehicle quote via internet within minutes after submitting request. Salesman was up-front about actual price, and was honest over the phone before our scheduled appointment about what options the vehicle included and how much they would cost. Offer on my trade-in was fair and nearly as much as CarMax offered (better deal for me when sales tax savings factored in). Financing was smooth as I was offered a very competitive interest rate as the dealer's first offer; they were aware of my excellent credit and substantial down payment, and offered a fair rate without requiring further negotiation. Overall, as positve of an experience as a trade-in and buy experience can be. This is the second car I've bought from this dealership in the last two years - the other experience was just as good.

marjoriedenise

28 de feb. de 2011

I contacted Gillman Honda to find out if they had any 2011 Honda Civic SI's on the lot. This was my 3rd call after contacting one dealership that did not have the car I was interested in but was willing to see if they could locate one for a $500 deposit. The second dealership also did not have one, but the salesman attempted to talk me out of an SI, stating traffic was very bad in Houston and a manual car would be a bad idea ... yada, yada, yada. I have been driving a standard shift for 10 years. I think I know how to do it. I'm also 36 years old and QUITE sure of what I want. Luckily upon calling Gillman, I was referred to Mr. Zhao Guo. What a wonderful young man with a terrific attitude! Not intimidating, not patronizing, but completely willing to be helpful and make sure I left with what I wanted. From the experience, I expected Mr. Guo to have been selling cars for years, but - no, he'd only been on the job for about two months. Due to Mr. Guo's professionalism, honesty and genuine desire to make sure I got what I wanted (and I did), my experience at Gillman was excellent. By the way, I leaned that Mr. Guo is a true import car aficionado and very knowledgeable about his automobiles - and their after market capabilities. Great job, Mr. Guo! You rock! Gillman is lucky to have you.

nairsuku

28 de feb. de 2011

Donald provided top notch service. He walked us thoroughly through the models that we were interested in. His manager was helpful and cooperative in meeting our price target surveyed from Edmunds.com without any haggling. Financing at Gillmans was tedious and the special promotion financing rate of 0.9% was not offered directly without us first asking for it.

hondalm

28 de feb. de 2011

The sale person Moon is very nice to show the feature of the new car and polite.Also the Management staff like to make the deal to benefit both side. In addtion, the stock is plenty of choice including the Exterior and interior. Finance is smooth as well.

bentrekin

28 de feb. de 2011

I called ahead before going in to Said Ghaze and when I arrived, I was met by Said at the door. We went throught my situation and what I was interested in and the vehicle I wanted to trade. This being the 3rd vehicle I have bought from Gillman Honda over the last 3 years, everything went perfect. They gave me what I was looking for on my trade,an excellent deal on the new Honda Insight and the interest rate was great. Everyone at Gillman Honda are very polite, helpful and do everything they can to make you experience perfect.I am giving the "5" rating, only because there is no higher rating. In my opinion, everyone at Gillman Honda more than exceeded the highest rating.

sewjeong

27 de feb. de 2011

I visited the dealership with high expectation. The Gilman Honda of Houston was able to put their effort in getting close to my price expectation. In addition to price and trade in dealing, Gilman Honda offered flexibility in payment method and payment timing.

lindahuynh

27 de feb. de 2011

Raymond gave the best price at the beginning compare with all other dealers which I like because I don't have time try to negotiate for prices. He also understand that I don't have alot of time and had tried to work with me mainly through Email for the entire purchasing process and all I have to do go up to the dealer look for color and sign papers.

Gladys M Harris

22 de feb. de 2011

Mr Donald Lovett was very professional from the time he greeted me at my vehicle until I left the dealership. He was very patient and exceptional knowledge concerning the vehicles on the lot. I appreciate doing business with your dealership and look forward to doing business with your company again. I hope I can use the same salesperson again. I have given Gillman Honda this rating because not only did the salesperson help us fine a great car for our son. His manager, I don't remember his name and the finance lady (I cant remember her name either, were also professional as well. They got us into the finance office and out within 1 hour. Great Job!!!!

hehehe1980

22 de feb. de 2011

Employee in this dealer is friendly and take care the customer very well. You should go this dealer and you will be satisfied with their services. Although the price is a bit higher than other services but the services are so good and they have life-time for Engine of all kind of cars. It means you will do not need to care about the engine as long as you still keep it.

marlenecantu

21 de feb. de 2011

This was my second time purchasing a new car with Gillman Honda. I've tried purchasing cars at other dealers, and they made it so complicated for us. My salesman at Gillman Honda was a great help and made my purchase so easy. They were quick and had us out of there in no time. My husband and I are extremely satisfied!

matgus

20 de feb. de 2011

Mike, sales associate, was very friendly and knowledgeable about the vehilce. We requested to drive a few vehicles. He did not mind running back and forth to show us what the vehicles looked like and point out the difference between all of them. Mike was patient and understood out situation.Stacey, sales manager, very helpful in making the experience friendly. She offered for us to take the car overnight to review the car at our leisure. She understood that the purchase of a car should be pleasureable and should be discussed between spouses when it is convenient for the family.Stacey left for the evening before I could go back and purchase the vehicle. The sales manager on duty was very friendly and willing to work on price. He was very helpful in explaining our options.Lastly, Javier in finance was very nice and patient in explaining my options. We discussed several options and worked with me to get my monthly payment where I wanted it to be and make sure that what I purchased was best for me and my situation.

rsosa78

19 de feb. de 2011

Nice easy transaction. I visited various dealerships and had pushy pressuring typical car salesmen, HOWEVER Adrian was not. I visited Gillman 2 times and bought my car on the 3rd visit. Adrian never pressured me into buying any car, attempted to talk me into buying a different car, and didn't leave me obnoxious emails or phone messages. Adrian was very professional. Thank you Adrian! Great Job! Rocio Sosa, PT, DPT

jeanettebergen

18 de feb. de 2011

Good experience. Moon was very helpful and easy to work with. Paperwork and financing was relatively easy and did not take too long. We purchased a warranty but did not receive enough information for it. Most importantly, however, the driver's side mat has a very bad odor, and is dirty. The tank was not filled. Also, the rear defrost only works 3/4 of the way up the window.***Amended review follows:Within 20 minutes of posting this review, the dealership called to follow up. They scheduled a time for me to come in and clean up the mats that very day. They re-cleaned the mats and also deodorized the entire interior of the car. Over a month has gone by and the car still smells wonderful! I am very pleased with how quickly this was resolved.Thank you Gillman!

dyson2

17 de feb. de 2011

Bao Le was absolutely perfect helping us with everything! Stacey Harrington was also extremely helpful. We will continue coming back to this dealership for years to come!Thanks for the excellent service!P.S. Kimberely Williams was also excellent in explaining everything.

Baraa

16 de feb. de 2011

My purchase was alot easier then I expected, I came to the gillman dealer ship with absolutely no thought of driving out with my car. Thanks to the help of irshad hussain it was all quick and simple. I arrived to the dealership finding the car parked outside ready for the test drive. I tried it, it was perfect. So all that was left was the mingling over the price now. They cut me a good deal, and I'm really satisfied with the ride. Wonderful experince

rskim

12 de feb. de 2011

Zhao was very friendly, knowledgeable, enthusiastic, and helpful. He did all he could do plus more to make the sale. I have compared the price/customer service with three other Honda dealers in Houston and Gillman Honda and Zhao offered the best deal. I'd definately recommend Zhao to any one of my friends or family if they're ever looking to buy a Honda. Job well done!

wsamarneh

12 de feb. de 2011

A good new-car purchase experience. No presurre sales pitch. Our saleman, Mr. Moon, was extremely friendly, informative and his experienced showed. Mr. Moon explained everything about the vehicle and all our options. This was the easiest new car purchase ever. We will be back for our next car soon. Thank you Moon, Thank you Gillman Honda.

lucysong

12 de feb. de 2011

This was our first experience with a dealership. We were very impressed with Gillman Honda upon our first visit to the dealership. Raymond Yu Kin Man kept in contact with us via email when we were looking for a vehicle and trying to make a decision. He was very friendly and professional. We decided to buy from Gillman Honda because they offered us a great deal and very good price. I would definitely recommend Gillman Honda dealership and Internet Sales Manager Raymond Yu Kin Man.

marcneal

9 de feb. de 2011

Quality car for a good price. Very friendly staff. Customer service was excellent. All our questions were answered. I found the car on the internet and emailed the dealer to inquire about the car. The response was immediate. I went to the dealer that day and the car was waiting for me.

NYGIRL

9 de feb. de 2011

This was the first time I have ever bought a new car; and I relayed that to Zhou which I'm sure blew him away since I'm 2X+ his age. I pretty much knew what I wanted but the deal breaker would be the monthly payment. Zhou was very informative on the vehicles I asked about; was quick to offer an alternative (ie - 2010 model) with many features and a much better deal for me. He was very personable; pleasant AND MOST OF ALL not pushy. He's a keeper

pjsfirstm

8 de feb. de 2011

We where completely surprised by Zhao Guo professional, informative and very virtuous he is. We would differently do business with Gillman again. Everybody was very helpful and down to earth without any pressure to buy. Once again, thank you Gillman for a wonderful car buying experience.

WilmerK1

7 de feb. de 2011

A good new-car purchase experience. The sales staff were very helpful.Kudos to the salesman that helped us, Donald Lovett; he took his time with us, and was very knowlegeable, thorough, and helpful. We were familiar with the dealership since we'd purchased a car there before.

mhrivnatz

5 de feb. de 2011

Walked in and was given a hand shake drive out price with out having to go back and forth with salesman and sale manager and the typical sales game. Had a deal hammered out 30 minutes from walking inside of the door.Shortest/best sales experience every had....

nasim

5 de feb. de 2011

My husband and my son came to see Honda sedan for me, the young sales consultantZhao Guo was very professional, knowledgeable, curteous, honest and straightforward.They were impressed and we came the next day and bought top of the lineHonda accord, and although he was not in the office at that time and othersales consultants offered to help, we chose to wait for Zhao.

saurin0712

5 de feb. de 2011

The way we got welcome from the dealer as well as sales person Mr. Kumar was awesome.The way he showed the car and explained all the aspects of the Honda Civic was awesome.The way he handled our requirements was great.Over all awesome experience and we definitely recommend dealer and salesperson.

yidong

4 de feb. de 2011

I was looking for a new Honda Odyssey and had contacted around 10 dealers to get a perfect one at my budget. I live close to Gillman Honda so one day, I stopped by at night and tried getting some price information. After Zhao learned that I was a serious buyer and had been looking for a new car for a while, we went to the price negociation immediately, which was a smart decision from him. Zhao was willing to make a concession on the price and I finally bought Odyssey within my budget.Zhao looks very professional and is an experienced sales consultant. He tried his best to answer all my questions concisely and correctly. He never misled me during our negociation. I will definitely buy the second car from him later on.Zhang.

allisonfuller

1 de feb. de 2011

I went to the Houston Auto Show the first day it opened, because I knew I was about ready to purchase a vehicle. I had my choices narrowed down to a Toyota minivan and 2 Honda models (the Pilot and Odyssey.) I had MANY questions, and your salesman Zhao Guo was there to answer them all. He told me he was a 'car geek', and he wasn't kidding. He was very knowledgable (unlike what I found in the Toyota area at the show.) There are SIX Honda dealerships closer to where I live (in La Porte) than Gillman 31 miles away, but the very next day I was at your dealership purchasing my new Odyssey. I love it, and the whole buying experience was great. Thanks for everything.

mikecabiro

31 de ene. de 2011

Irshad was very competent, professional and knowledgeable. He spent the time needed to answer my questions before the sale, during the sale and after the sale. My wife and I visited 8 different dealerships and drove many different vehicles during the day, but our experience at your facility was the best. Even after the sale, Irshad took the time to answer several questions we had.Thank you Irshad! I appreciated Tang's help as well (not sure this name is right...he was a manager). He saw us after the sale and asked if everything was good. The car was not very clean so he immediately had it re washed, the carpet cleaned and the leather seats cleaned. It was much better after that. Nice touch!The only negative thing that happened was that I had moved a cargo cover from my previous car into the trunk of the Odyssey before it was sent through to be cleaned. When I got home, it was no longer in the trunk. I am hoping I can get that back.

solijosa

30 de ene. de 2011

CJ Jackson in the internet sales department did a great job. He was courteous and informative about the vehicle and the price. I believe you get a fair price from the dealership (compared to others I checked with) and no gimmicks with CJ. This is my fourth Honda in 8 years from this dealer and they've never disappointed me.

mvelardi1

28 de ene. de 2011

I've purchased many cars and have never had such a positive experience. These people are kind, polite, understanding and not pushy. The entire staff at Gilman Honda is top-notch. They went above and beyond. Anil Sharma was fantastic. It was a pleasure to work with him. His knowledge of the brand was very beneficial in making my purchase. I would recommend this dealership to anyone in the market for buying a Honda. I went to this dealer on the referral of a friend who has purchased two cars from them and his experience was just as positive.

sburgess114ope

28 de ene. de 2011

I wanted a car they did not have at the dealership (Civic EX 2door coupe, 5 speed tranmission). It took two weeks for them to find and deliver the car to me. I did have to call a few times to get any information about the progress of the search and deliverey progress. I felt they didn't want to dissappoint me that they didn't yet have the car yet and were a bit evasive about it. I wish I had simply been told they were working on it, not that 'it was on the truck' or coming from another dealer in town. If so why was it taking so long? Once I got the dealer loaner car to drive instead of the Mazda-3 rental and stopped wondering what was taking so long and let them just find the car thing went better. Since my last Honda Civic saved my life I didn't mind the wait.

molepoblano

21 de ene. de 2011

Dealer has a no-gimmicks, honest approach to selling vehicles. They made me a firm and attractive offer from the start and made no false promises.Would absolutely recommend this dealership as they treat you professionally and make the car-buying experience a very pleasant one.

sinsenvy

21 de ene. de 2011

The salesmen are very "down-to-earth" and really give the expirience an easy feel. Simple to talk to and absolutely no pressure put on the consumer at all, which is a huge bonus. Very well trained and the salesmen really know their cars, number in stock, and the sales associated with each car.

odinwiddie

19 de ene. de 2011

The salesman who approached us was not pushy. He was very polite and helpful. He seemed sincere in every way. That was a very refreshing first after my history with Chevrolet. The rest of the staff seemed honest and straightforward. The entire process was enjoyable. Based on my experience with Zhao and the rest of the staff, I will be back.

lmanimtim

16 de ene. de 2011

I had a really excellent buying experienxce at Gillman Honda Southwest, there was no back and forth on the price they quoted me and Kitt was really nice and friendly. He has made the transaction go really smooth from the quote to vehicle delivery. Overall it was a good experience.

Deltadiva

8 de ene. de 2011

The service I received from Paul Banigo was A+. Stacey Harrington was great in her explanation of the used car that I purchase was concise and very well understood. Paul was very professional from dress, to friendliness and conducted himself in a business matter throughout the end of the sale. This is my second car that I have purchased from Gillman Honda. I am very please with the salesman and the overall cleaninesss of the facility. I will be back to purchase another vechicle from Gillman Honda. Also, I would like to thank C.J. for referring me to Paul in his absence. Way to go Paul!

Tiensinh99

7 de ene. de 2011

Great seller he is very good.take his time to answer all question i have. Gave me great deal would highly recomment him to all people that. I know. Will looking foward to deal with him next time i wanna buy another car. He took good care of any question after i got my car.

melapasana

6 de ene. de 2011

My overall purchase experience was great. They had a car on the lot that met my specifications and price range, which I explained up front. My experience with the salesman and finance manager was pleasant. I will purchase a car from them again and recommend them to friends/family.

degbo

4 de ene. de 2011

When I first came in, the customer service given to me was excellent. They provided me with all the informations that I needed to get my car fixed. In fact, Mr. Shang (The service consultant) assured me that everything will be okay. At the end of it all, the price was reasonable, and now my car looks and works great!! I just had go online right now and tell what wonderful thing they have done.

lmcol

3 de ene. de 2011

I visited the Honda dealership to determine if the Pilot was affordable and had no intention to purchase. As I was leaving, Irshad approached and asked if I found what I was looking for? I said no etc. but my interest was revived because he handled all of my objections. I was very much impressed with his kindness and how forthcoming he was with information and answering questions (not pushy). He listened to what my need was and found the exact vehicle that suited my purpose. The question remained on affordability. Irshad was very patient, enthusiastic and informative as I made telephone calls for second opinions and options. Lastly, I was introduced to Johnny and Stacey, a deal was made that I could not walk away.The entire Gillman Honda staff was friendly, inviting and professional. It is a honor to write this review and share my experience with others.

Eva.woods

3 de ene. de 2011

After visiting other Honda dealerships in the Houston area I was pleased with the service I received from everyone at SW Honda. Not only were things done differently but in a more professional way versus the other locations that pulled credit scores right away and were pushy. The purpose of our visit was to purchase a vehicle and other locations were interested in getting us into a lease when that wasnt what we wanted and guess what we got the car we wanted and its NOT a lease. Mr. Najam Siddiqui was very helpful by showing us the different vehicles to point out all accessories that were in each. He took the time to take is around the lot several times and pick out the vehicles that were of interest and let us test drive each one. We were very satisfied with the service we got and would go back in the future!

vicupe28

2 de ene. de 2011

It was a very nice experience, with a great service!. It did not take too long and we left with a smile.The people involve in the process explained us all the requirements and steps to follow. We were inform about every document we sign and the options that we had.

tmondy

30 de dic. de 2010

Raymond Yu was our sales person. We are very pleased with our experience at Gillman Honda. He welcomed us and treated us very professionally. He made sure that we were satisfied. He showed us every vehicle we asked about, offered a test drive, and made sure to go over the vehicle that we were interested in. Overall, it was a good experience and we left with a new car and a smile.

Uddinaqueel

29 de dic. de 2010

Najam Siddiqui was our sales person. We are very pleased with our experience at Gillman Honda. He welcomed us and treated us as if we were family members. He welcomed us and made sure that we were satisfied. He showed us every vehicle we asked about, offered a test drive, and made sure to go over any extra features/differences in the makes and models of different vehicles. Overall, it was a good experience and we left with a nice car and a smile!

GETSHOCKED777

28 de dic. de 2010

A+++++ I WILL START BY SAYING THAT GILLMAN HONDA HAS WELL EARNED A HAPPY LIFETIME COSTUMER. I HAD VISITED A TOTAL OF 3 DEALERSHIPS; WITH ENDLESS ATTEMPTS AND TRYING TO APPROVED. WHEN I FIRST PULLED INTO THE PARKING LOT I HAD A GREAT FEELING THAT MY COUNTLESS HOURS OF DETERMINED SEARCHING FOR THE CAR OF MY DREAMS WAS FINALLY ABOUT TO PAY OFF. THE CAR THAT I WAS INTERSTED IN WAS OFF THE INTERNET, WHICH PUT MY SALE IN THE HANDS ADRIAN LOSKOT, A GREAT GUY AND A TRULY GREAT SALESMAN. I WAITED ANXIOUSLY UNTIL ANOTHER SALESMAN RETURNED WITH THE KEY AND A POTENIAL PERSON WHO WANTED TO BUY IT. ONCE THE KEYS GOT BACK I GOT VERY EXCITED KNOWING THAT IM ABOUT TO DRIVE THE CAR OF MY DREAMS FOR THE FIRST TIME. ONCE IN THE CAR I STARTED IT, NOW MORE EXCITED THEN EVER I WAITED FOR ADRIAN TO COME OUT, AND DECIDED TO TAKE A LOOK UNDER THE HOOD. W O W! MY HEART RATE WENT THROUGH THE ROOF. SO I TOOK IT FOR A TEST DRIVE AND SHORTLY AFTER I TOLD ADRIAN I WANT THIS CAR NO MATTER WHAT, NOT EVEN PAYING ATTENTION TO THE OTHER GREAT CARS THAT ADRIAN WAS SHOWING TO ME, LOL. SO I WAITED TILL ALL MY PAPERWORK WAS LOOKED AT, AND WHAT DO YOU KNOW HERE COMES KIMBERLY AND THE FIRST THING SHE SAYS IS ARE YOU READY TO GET THIS CAR. MY HEART SUNK AND THE REST IS A BLUR UNTIL I LEFT THE LOT DRIVING MY DREAM 2008 HONDA CIVIC SI FOR THE FIRST TIME. Y A Y. SO ALL AND ALL 5 5 5 5 5 5 5 5 FOR EVERYTHING AND THUMBS UP TO ALL THE GREAT GILLMAN EMPLOYEES WHO MAD MY DREAM COME TRUE. BY THE WAY THANKS KIMBERLY FOR EXPLAINING TO ME ALL THE DETAILS OF MY CAR NOTE.

wptucker

28 de dic. de 2010

I purchased a 2011 Accord EX sedan on Tuesday, December 28th at your dealership and was very pleased with the service I received.The experience of buying an automobile is not one that my wife and I enjoy. Besides the stress of having to agree on which car, which model, which color, which features, etc, the treatment we receive at car dealerships has often been less than professional.This time I decided to solicit prices via E-mail from Honda dealers in the Houston area. I filled out the Quick Quote form on your website and your Mr. Raymond Yu had a response in my E-mail Inbox the next day. It was a complete quotation, showing all pricing, just as I had requested. I sent him an E-mail with a few questions regarding his offering, to which he responded within an hour. We arrived at your dealership at 9:30 AM and I was driving my new Accord off your lot by 11:15 AM.I found Mr. Yu to be very businesslike and professional in his dealings with me as a customer. He was very accommodating and expedited the clean up and prep of the car.This was one of the most pleasurable car buying experiences we have ever had. The treatment we received, as customers, by your Mr. Yu is a credit to your dealership. I have already mentioned, to several friends, the good experience we had with your dealership and will continue to do so in the future.

monac

28 de dic. de 2010

Bought a used car from Gillman and both the sales experience and follow up were outstanding. Shortly after receiving the car, a problem became apparent. Gillman stood behind the car and fixed it. I was always treated like a person, not just a sale. Gillman is now my dealer of choice for new/used cars!

jaziec

27 de dic. de 2010

MR LE WAS REALLY GREAT !!!! STILL GREETS ME WITH A SMILE AND EVEN WHEN I CALL AFTER HOURS WHEN I CAN SEEM TO WORK MY NAVI GATION I CAN STILL HEAR HIM SMILE ON HIS CELL PHONE ON A SUNDAY EVENING .... THANKS GILLMAN FOR ALLOWING MR BAO LE TO WORK WITH ME

seglan

26 de dic. de 2010

My family and I went to get my first new car. The sales rep we talked to was really helpful. He gave us extensive and various information that we needed to make a good decision based on what we were looking for.Unlike other dealership we had gone too, the sales guy asked us questions about what I was looking for in a car and proceeded to walk us through the cars that fit my description.The service there was excellent , and they really took the time to help choose a good car within our price range, and I wasn't just rushed into making any decisions like many sales rep tend to do.I love my car and this is the dealership my dad, mum, and sister bought their cars...

jzselewach

24 de dic. de 2010

I cannot say enough about the service and attention I received from Mr. Doolittle. I must say, I am extremely pleased. I am confident that I can rely on him and his service for whatever I may need for the life of my new vehicle. Thank you for a wonderful, stress free Christmas!

dladuca

23 de dic. de 2010

Awesome people, prices, service. I will recommend this dealership (in fact, I shot a commercial for this dealership!) From the Director of Advertising Jana Kusin, to the Manager Lonnie Shabbath, to my salesman C. J. Jackson, I had a great experience. I'm a Gillman guy!

frajpute1

22 de dic. de 2010

The Gillman staff was great with all the help my wife and I needed. They were able to take care of us with the issues at hand, the General Manager was very cooperative and cool, the salesman was wonderful and had a great sense of humor, the accessories staff, Sal and Mellisa, were so nice, helpfull and honest. I received so many phone calls about the updates on my vehicle and they also gave me their personal cell phone numbers if i needed help or anything. I would reccomend this dealership to all my family and freinds 100%.Thanks Honda Gillman,Faizan R.

kishor

22 de dic. de 2010

I visited Gillman Honda for buying Pilot. Sale Consultant Mr Suddiqui and his Manager both were professional and friendly. Mr Suddiqui promptly showed me all trims of pilot, various features and helped throughout in the buying process without undue pressure. Overall experience was great and I think I got good deal.

ahtruong

21 de dic. de 2010

Adrian was so friendly and helpful. We purchased a Honda Pilot and are very happy about the experience. We went to Honda of Katy and we walked two times. We purchased 2 cars for Grillman already. The number car is will be with Gillman also. The internet director Nang and Finance manager Sherman were very helpful. Thank you again. Adrian deserves a raise.

Nabiki258

21 de dic. de 2010

I was shopping for a CR-V via internet sale depts at various dealerships in Houston. CJ at Gillman Honda addressed my concerns and price range with no hidden fees or long speeches about how other dealerships try to charge hidden accessories and such. Also, when I shop for vehicles through my email, I prefer that none of the dealerships call me and just email me their responses. CJ was the only person who actually respected my wishes regarding how to contact me if he had questions or concerns for the vehicle. All the other dealerships called me and kept me on the phone for about 1 hour each time telling me all kinds of things I did not want to discuss over the phone. CJ was straightforward and quoted me a drive out price after two email exchanges and when we went to the dealership to get everything settled, we test drove without any pressure or concerns, and got out of the dealership in about 2 hours (which is quite a plus for us since we have spent sometimes 4-6 hours in other dealerships). Additionally, we ended up seeing some scratches on the tint of the back of the CR-V rear window prior to us driving out of the lot...CJ told us to come back the following week to get it repaired free of charge (their service dept was closed by the time we finished purchasing the vehicle). When we came back the following week, it was quick, efficient, and no hassle. We were very pleased with the no hassle philosophy of the dealership and CJ. Another item that always makes me decide on whether to go back to a dealership or not is the follow up regarding the license plate. Most of the dealerships we purchased vehicles from do not follow up regarding the receipt of the license plate. Gillman was different...they called me and sent a letter to inform me that the license plate is ready for pick up. I definitely recommend this dealership!

hkpjags213

21 de dic. de 2010

Mr. Abdel,Thank you kindly for the follow up and email. I came by this morning to service my wife's Odyssey hoping to see you; I just wanted to thank you once more for all of your efforts in making our Honda Pilot purchase a memorable, hassle-free experience. I was told by other staff members that you were coming in later since you were closing this evening, so sorry that i missed you. My family and I have purchased Honda cars from Gillman Honda dating back to 1989 and continue to come back to Gillman due to the friendly service. Not only friendly service, but the entire staff at Gillman sincerely cares, takes interest, understands our feelings and goes over and beyond to take good care of us. It starts from the top and trickles all the way down to all staff members. Mr. Gillman has done a wonderful job and continues to do so always. Please ensure that we are Gillman customers for life, there is no reason to go elsewhere. All of our needs are addressed and well taken care of. It is safe to say that we are in good hands at Gillman Honda and that should be every customers motive and feeling that they will get when they walk in. Please convey our regards to all staff members especially to Mr. Ghazi, Mr. Johnny, Mr. Asim, etc. I do not have Mr. Gillman's contact info, so please forward this if possible. I will be there tomorrow by 2pm to have the pinstripe applied on the Pilot, please let me know if they are any changes of plans. As for the survey, you will get nothing but good remarks and constructive, positive feedback from us. Thank you kindly for all of your assistance, take care and have a great day.... Regards,Hitesh & Jagruti Patel

jsy2506

21 de dic. de 2010

We had a really bad experience in the past when we purchased a 30,000 dollar Accord with this specific location. The sales person who sold it to us told us if we had any issues we can always go back to him and he'd help us, but after driving it off the lot we started hearing some sounds coming from the car. We took it back to the same sales person and we left our car with him for a few hours. After getting it back, we still heard the same sound. We took it back and this time left it there for a whole day. Then we told him we were stll hearing the same sound and he said it was just bad luck, but it was a completely new car. We took it to maintenance ourselves and the people there were able to fix it and the sound was gone. This sales person didn't care to look thoroughly enough to find the issue so we had to do it ourselves even though the warranty states that all of these things were covered. BUT this time around we went to Suman and Johnny and they treated us well. They were respectful towards us and tried to work with us to give us the best price they possibly could give us. Suman even gave us a mini colored paint for our 2009 Honda Accord complimentary! I will be going back! Thanks!

chenruwei

20 de dic. de 2010

My thanks go to Gillman Honda Southwest in general, and to Raymond Kin Man Yu in particular. During the past two years, I have been to many dealerships to buy cars for my family and company and talked to a great number of salesmen or saleswomen, including sales managers. In my mind, Raymond understands customer's needs more than anybody does and he tries his best to satisfy his customers by all means.As an employee, he reasonablly upholds Gillman Honda's policy and interests; as a friend and a human being, he has been very friendly, very truthful and very helpful to customers. I must say he is a trouble shooter and makes everybody happy to accept the final result.That's why I went to Gillman Honda Southwest and bought Honda Pilot on April 28, 2009, and Honda Accord on December 20, 2010, both with great help from Raymond. That's why, During the past two years, I introduced my friends and colleagues to Gillman Honda and contact with Raymond. That's why I chose the above outstanding grades to recommend Raymond Kin Man Yu who is a very professional, very helpful person to work with. That's why I always buy from Gillman Honda in Houston for my family and company.

Chong Rhee

17 de dic. de 2010

Mr. CJ Jackson has been honest and forthright in dealing with me, a customer.He is a trustworthy and reliable sale person, and a gentleman.He was friendly and straightfoward not only in sales, but also in handling customer service needs after the sale.I will recommend him to my friends, who are buying cars.

John Kretlow

16 de dic. de 2010

I chose the above outstanding grades because the salesperson, Paul Bagino, was very professional, very friendly, very truthful and made the whole experience fun, instead of the dreadful chore which buying a car usually is. Kimberly Williams on the financial side was also an outstanding person to work with. She explained everything very clealy and we enjoyed the tiime we spent with her. We also met Lonnie Sabbath, the Sales Manager who took an active interest in the sale and who took the time to explain a number of issues to us. It's a great group. That's why we always buy from Gillman Honda in Houston.

diane slavin

14 de dic. de 2010

My saleman was excellant and all the other women and men working at Gillman were great. I would remind Gillman to all my friends and relatives. I bought my vehicle the same day as I went in to look at the Honda's. My husband used to purchased all the vehicles for us. I am very pleased so far with my Honda Pilot. It was my firstvehice I ever purchased.Keep up the good work

rtfischer123

13 de dic. de 2010

My experience this "go-round" with Gillman Honda Southwest was a very positive one and surpassed the good experience that I had had with my last purchase there over ten years ago.My particular Sales Consultant, Don Lovett (1) introduced my to the new Honda models that I was interested in considering, (2) listened to what my particular interests were, (3)searched through the current inventory to find a car fitting my general specifications, (4)was willing to locate in a regional database to locate the car fitting my particular and specific requirements, and (5) was willing and flexible to work with and consider my particular purchase price limitations.He introduced me to the Sales Manager who took a particular interest in my situation and seemed to work easily with Mr. Lovett in offering assistance should Mr. Lovett not be available at any time during the purchase process.I do not purchase cars very often, as evidenced by the fact that car I was replacing was over ten years old with 408,000 miles; however, in reviewing the process I just completed with the purchase of my new car, I have nothing short of sharing that was I feel it was a very positve (great) experience. This was in large part a consequence of not being hurried, but supplied with the information and assistance provided by Mr. Lovett.

SethBdx

13 de dic. de 2010

Why? Very very professional. My wife and I haven't purchased a car in 10 years and were very reluctant to enter an auto dealership. We were very surprised to find that at Gillman Honda we were treated exceptionally well and never pressured. They allowed us to see & test drive many different cars and successfully answered questions about each one. Their available selection is extensive and thorough. And even if you opt for an option (e.g. rear spoiler as we did), expect it to be installed immediately( our spoiler took <1 hr). The pricing is unbelievable. The prices listed on Gillman's website are right at average according to www.truecar.com for the Houston area, but once I informed them that financially I would need a lower price to purchase the car, they immediately got to work calculating a more fitting price for me. Given how well our experience went, I can't believe we waited this long to purchase a car!

skyrace911

13 de dic. de 2010

Raymond was very helping from providing price quote over the email then meeting in person. Very clear and straight forward on price and detail on explaning the function of the car. Very friendly. Overall, a great experience purchase a new vehicle. Thank you

grandmarnt

11 de dic. de 2010

On November 29th my husband was in an accident on the Katy Freeway, not his fault but our 2004 Honda Pilot was totalled. We turned to Gillman Honda Southwest since we had purchased our 2004 Pilot from them. They made it a priority to get us into another Pilot quickly and not just a Pilot but a beautiful loaded Limited Edition Pilot!! I couldn't believe how quickly they made it happen. We plan to purchase a sedan also within the next year and I wouldn't go anywhere else to buy it. Thank you all for your extraordinary efforts and kindness. You have us as loyal customers forever!!

Trinh

8 de dic. de 2010

Jason Le and his boss Johnny has given us a great purchase experience thanks to their professionalism, friendliness, patience and enthusiasm. They worked with us to find a car that fit our budget and worked to find the best financing option for us. Thank you Jason and Johnny. We will definitely refer friends over.

dalekat1

6 de dic. de 2010

Selected car by internet, had a "bait and switch" pulled by Toyota and Ford, called C. J. and agreed on model and price over the phone. When we got to the dealership, car was waiting out front to test drive, no haggling over price, everyone was great.

janetty21

6 de dic. de 2010

I want to take the time to brag on "MY DEALERSHIP", I went into Gillman Honda needing a reliable used car with no expectation of the superior service I recieved. Alex and Adrian are the epitomy of customer service. I had put off going car shopping for 2 weeks just because I didnt want a salesman telling me what I needed.....this was the first time I had went in told them what I could afford monthly and what i could put down, there was NO HAGGLING, NO UPSELLING, JUST HONESTY and a list of cars that were within my budget. I have recommended them to three other people needing a car and gave them my story and that is their first stop when they decide to make a purchase.......This dealership should be the training module for ALL dealerships. Hondas CEO should give these guys one hell of a gift basket for Christmas. Sincerly, Janette Thrasher

jet1952

5 de dic. de 2010

This was my best vehicle buying experience ever. I was shopping for my daughter a car and decided to try Gillam Honda Southwest after receiving a recommendation from my co-worker, a previous buyer from Mr. Raymond Yu. After making an initial email contact with Mr. Yu, we quickly got down to business and it was only a matter of test driving and confirming the deal. Raymond Yu was friendly, professional at all times, had answers to all my questions and handled the entire transaction in a personal manner, making sure that all the details were covered. The entire dealership staff was courteous, hard working and truly interested in my satisfaction throughout the process. Greg B., the General Manager of the dealership, stopped by while making his rounds and ask how we were doing and if everything was going OK. After I told him things were not just Ok but great, he introduced himself and said he was glad we were enjoying our experience and to let him know if there was anything he could do to help. That was a first for me in 30 years of buying new vehicles. I'll certainly recommend Gillman Honda Southwest to my friends and family.

ESchaper

4 de dic. de 2010

Unfortunately, upon purchase of a 2010 Honda Accord, I found that after one day's use of the car, I was having back pain due to the seat design, and would be unable to use and remain in the car. This presented a very difficult problem for all involved. My sales representative, Irshad Hussain, handled the situation in a very calm, patient, and understanding manner. I was thrilled when Lonnie, the general sales manager, was able to seamlessly handle all the paperwork, enabling me to transfer my purchase toward a Honda Crosstour which would take care of the seating problem. I am very aware that this solution is not at all typical, and Gillman Southwest went well above and beyond what probably any other dealership would have done in order to make me happy and satisfied with my purchase. I have been extemely satisfied with all services received from Gillman Honda Southwest, and give them my highest rating and regards for their handling of the matter. They all get a 5+++ from me!

lxu20001

2 de dic. de 2010

Mr. Robert Doolittle is one of the nicest salesman, and gave us excellent service. We had a very pleasant experience with the whole purchase, including car tour, feature introduction, information presentation, test drive, buying and finance processes. We love the 2011 accord we bought. Mr. Robert Doolittle is also kindest enough to deliver the new car our place.

PeggyWiesner

30 de nov. de 2010

We purchased a 2011 Honda Odyssey and from start to finish the service that we received was outstanding. We had to special order the vehicle and we were updated on the shipping status regularly and it arrived before the expected date. An absolutely beautiful vehicle. When we picked it up, we were given a tutorial on how to use all the features. Bao was so patient and went through everything with us and made sure that we understood everything, thanks Bao. It's amazing how much time the entire staff spent with us and everyone assured us that they would be available if we had any questions, concerns or needed assistance with anything. I have never before had such a pleasurable experience buying a vehicle. There was never any pressure while we were looking for the vehicle, the salesmen were very honest and Kimberly went through all the paperwork making sure that we had been informed of everything. Stacy and Mike were amazing and made sure that we were kept updated about the shipping. We will recommend this dealership to all our family and friends. We have given the highest rating across the board for this dealership as we felt like we were dealing with family and are we are so grateful for everyone's help and assistance.Sincerely,Don & Peggy Wiesner

dillu84k

30 de nov. de 2010

Everything was perfect from the starting point of my New car puchase till owning it. Abdel Chair (my dealer) was very friendly and reliable. I would strongly recommend Gillman Honda for any amatuer car seeker. The customer service was fast. The Gillman has a gigantic car lot where you can choose from whole lot of models. Thank you Gillman.

harryvo1985

25 de nov. de 2010

I like this dealership because the way service of the employee. They have the good price to deal with the new car.The sale man service so good with me. I try to a lot of car to test for driving. He so cool to me and explain me any thing i want to know.I happy with that. And i will turn back to buy more.

alifaisal

24 de nov. de 2010

it was an excellent deal offers by gillman honda and the slaes representative Mr Moon was beyond the salesman, he help me to select the car even though i changed my mind but he offer me the best deal.The lady who process my application she convienced me to get the extended warranty and the gap insurance. i really appreciated the sale

JWHITE5299

24 de nov. de 2010

I HAVE WORKED AS HUMAN RESOURCE DIRECTOR FOR MANY YEARS. YOUR STAFF PROVIDED ME WITH A GREAT EXPERIENCE THAT I WILL REMEMBER AND RETURN FOR FUTURE SALES. HATS OFF TO ASIM IN FINANCE, KITT IN INTERNET SALES, AND RAYMOND. RAYMONDS KNOWLEDGE OF HONDA PRODUCTS FAR EXCEEDED MY EXPECTATIONS AND WAS EXTREMELY INFORMATIVE. THANK YOU FROM YOUR HAPPY HONDA CONSUMER.

WGoh89

24 de nov. de 2010

Mr. Raymond Yu has been tremendously helpful, patience and friendly person in answering questions especially been the first time purchasing a Honda car. He has shown me around the Gillman service centre and a test drive on the car with a good explanation of the features of the car.He has given me a "competitive price" in the market that I couldn't resist to purchase from Gillman Honda. The whole experience was straight forward and wonderful.I would definitely suggest a friend or a family member to go and check out Gillman Honda if they have any intention to purchase a new or pre-owned Honda car.

ekugler

24 de nov. de 2010

Abdel did a great job. Really painless. Traded in my CR-V for a new one. Process was straight forward, simple, and no run around. I was very pleased. I love Hondas and it really is a pleasure working with professionals like Abdel. Will come here again first next time I want to buy, and will make sure to contact Abdel.

mogatai

23 de nov. de 2010

Despite my initial hesitation regarding the purchase of a new car I genuinely enjoyed working with Ms. Nguyen. I found her to be very informative and patient during the decision making process. Her positive attitude and fluency in Vietnamese helped make this a pleasant experience and I would not hesitate to recommend her to anyone interested in buying a vehicle from Gillman Honda..

ckyiu

22 de nov. de 2010

It was a pleasure to meet with these salesmen. They are very friendly with great patient. In fact, we bought cars from this dealership back in 80'. They earn my return business every time. I would highly recommend buying new car from this dealership.

nc3467

22 de nov. de 2010

Overall, I would rate them very high. However, I went in to pay cash for a new car on a Saturday morning, and it took me over two hours to get through the process. It was very frustrating. I had no idea it was harder to pay for a car than it is to finance it. Robert Doolittle was a good salesman.

kastex

22 de nov. de 2010

Went to great lengths to let me see and touch different models and options. Discussed pros and cons of different things. I went in to get a CRV and left with a much nicer and more affordable Crosstour! Sweet ride! I'm very happy! I trust Nang and rely on his opinions!

jjcwang2001

21 de nov. de 2010

He was very friendly and helpful with helping us finding the car we like. He also presented us with a lot of different selections to choose from. The price he quoted us was the best deal we've gotten compared to other dealership. Overall, it was a very good car buying experience.

galixy66

18 de nov. de 2010

I first contacted the dealership via internet. I received quick responses to the many questions that I had. I later scheduled an appointment. The vehicle was ready for me to view and test drive. I later wanted another color. Mr. Jackson, located that vehicle quickly. The customer service was great. Salesman was great. My overall experience was very very good.

tamvo1985

18 de nov. de 2010

The first thing is this dealer have a good price.The second thing is service. I like the way when he talk with me.He friendly and fun.he try explain what is the good thing i will have when i buy car in here.So i choose this dealer because Tony Giau Tran can make me think i not choose the wrong car.

malnar99

17 de nov. de 2010

overall experience was great. i requested a quote over the internet to several dealerships and Moon at Gillman was the only person who answered me with a personalized response.....not a bulk auto response like the other dealers did. all the correspondence was personalized and very prompt. He found the exact car i was looking for, explained all the options and details, and had it waiting for me as soon as i walked in the door. I entered the door at 7:00pm....and had viewed it, driven it, purchased it, and was driving off in about 2.5 hours. (not at all like some places where you end up spending all day just to get to a price) it was the best car buying experience i have ever had. thanks moon!

SAMNGUYEN

16 de nov. de 2010

I AM COMPLETELY SATISFIED WITH THIS DEALER AND SPECIALLY THE SALES PERSON, HONG NGUYEN FOR THE COURTESY AND KNOWLEDGE AND TAKING TIME TO SHOW US DIFFERENT CAR MODELS AND STRAIGHT FORWARD ON THE PRICE DEALING. I WILL REFER CUSTOMERS TO HER IN THE FUTURE.

aenadrone

16 de nov. de 2010

After going to several different dealerships, my husband and I decided to try Gillman Honda Southwest. We met with Mr. Moon Hassan, and from the beginning the experience was wonderful. He was so friendly and professional, and allowed us to take our time to pick out our new car. He gave us his undivided attention when we had questions to be answered, and never pressured us into anything. Moon was extremely patient with us, especially when going over all the details on every car we asked about. He allowed us to look around as much as we wanted and gave us time to talk everything over when we needed it. Moon helped us find the perfect vehicle for us! We ended up with our very first new Honda Accord, and we cannot be any happier. We left the dealership feeling more than satisfied and felt we paid the best price for the car. After going to so many other dealerships, my husband and I are convinced that Southwest Gillman Honda is the most excellent place to go and purchase a vehicle, and that Moon Hassan is the best dealer to go to. Absolute wonderful experience and I would recommend Moon and Southwest Gillman Honda to everyone!

csantes

15 de nov. de 2010

My wife and myself went to Gillman looking for a quick purchase of either a Fit or a Civic Coupe. We quickly sense that our salesman Mr Siddiqui was a credible person and that helped to save our time. The whole purchase experience was nice, smooth and eficiently quick. We were not under pressure to buy in any moment and I beleive that we negociated a good price for the car. In just few words, we recommend to do business with this Honda dealer.

phiferse

13 de nov. de 2010

Great experience from start to finish. I received a fair trade-in amount and a fair price on the new vehicle. The dealership had exactly what I wanted in stock (and many of them, I might add!), and I left feeling confident that I would be taken care of if there were any problems in the future.

barbie28h

12 de nov. de 2010

Mr. Doolittle gave us all the time we needed to evaluate the vehicle, a 2011 Honda Pilot. He detailed the various aspects of the vehicle's interior and exterior. He was very conscious of the Consumer Guide pricing and adhering to the Consumer Guide's rules. He made sure we were satisfied with our purchase and the treatment we received from the other dealership staff, and then made follow-up calls after the sale to make sure we were happy. He made sure that Service Advisor, Mr. Morris Potts, was aware that we had purchased a new Pilot. (Mr. Potts has been our trusted service advisor on our previously owned Pilot). During the entire sales process, we never felt pressured and were always at ease.

sararwi

9 de nov. de 2010

My husband and I bought a CRV from this dealership last night. We had an EXCELLENT experience. Everyone was friendly, kind, honest and made the experience very positive. I have NEVER had that experience with a car dealer before. I would recommend this dealership to ANYONE that wants the kind of car buying experience you dream of and never get. Everyone was honest and up front. Nang and Kitt worked together on sales. As a matter of fact we followed Nang from another dealership in town after meeting him only once a few days earlier because our first impression of him was so positive. Moe in finance was patient and ran through as many scenarios as we wanted. He gave us solid advice and made sure we understood how the numbers "ticked and tied". And that we understood how much interest we were paying for the life of the vehicle.Incidentally, a few months ago we helped my parents buy a CRV from Goodson Honda West and that experience was the exact opposite. At the 11th hour the paperwork was showing hidden costs for things we didn't want - like $250 for some paint protector that they refused to remove from the quote so they ended up reducing the price of the car. They were aggressive and used the stalling technique to wear us down. We got the EXACT same car but the price was a lot less (part of that was the time of the year and incentives but I know we still got a better deal). After the experience at Goodson I was not looking forward to this experience but it was fantastic. I only wish I had another Honda to buy. This dealership is GREAT! When you go ask for Nang and Kitt in sales and Moe in finance. You won't regret it!!

d79ima

25 de oct. de 2010

I got a really good deal on a brand new 2010 Honda CR-V EX. They had the largest selection in town and I was able to find exactly the color that I wanted.I also got quotes from other all other dealers in Houston and no one could match the final drive out price that I received here.Mr Kitt and Mr Bao were extremely helpful with the whole buying experience and I did not feel pressured to buy at any point.They were very friendly and professional. They were very appreciative of my business.Best car buying experience I have ever had!

caarryo

8 de oct. de 2010

Went in just to look at the new CR-Z, Al three assoc. came over and greated me. I told them I just wanted to take a look, none of them pushed me to make a purchase. I hade a great Exp. with this dealership. If i choose Handa I will purchase throught this Dealership!

sallyann

4 de oct. de 2010

Saeed Nekoobahr was really good - met or exceeded my expectations. i would highly recommend him for anyone to work with. he pikced out the best car and allowed me and my daughter to drive the car, then helped with picking out any additionla things that would benefit my family. i loved the color and all of the extras that came with the car. also took into consideration that i dont drive that much so they extended my warrenty.

rufi_usa

28 de sep. de 2010

i had a deal for CR-V EX L / WITH NAVIGATION but they give me with out navigation, said come next week we will going to stall a navigation and then they stall off the market navigation ,,,this navigation system is not the same as i saw in show room so they cheat me ,,they show somthing else n gave me something else,,, and they told me that u already signed the paper so u have to keep it ,,so i have no choice ,,,i m really disappointed,,,these people r cheatersssss.....stay away from this dealer ship

jvirant

23 de sep. de 2010

Both Moon Hassan and Kitt facilitated the sale of my new Honda Insight. Moon was very up-front and helpful both via email and phone prior to my visit. He provided all the information I asked for in an honest, timely manner. Kitt was also highly efficient and answered all of my questions thoroughly during my visit to the dealership. The entire deal took less than three hours, which was exactly what I hoped for. Moe in the finance department was also helpful and informative without being pushy to sell extras. I particularly appreciate Gillman Southwest's practice of not padding their vehicles with unnecessary extras. I will be recommending Gillman, Moon, and Kitt to my friends and colleagues.

gruponiche

18 de sep. de 2010

The reason I have giving this dealersship a high score is beacuse I got treated very nicely by the employers and they were willing to help me and answer any question I had I would and will recommend this dealership. In a future I will probably use them again.

kingkaty

18 de sep. de 2010

We went to the dealership to learn more about the Honda Pilot. We are not going to be in a position to buy for several weeks. Jason was very helpful, answering all our questions, and didn't push us to "buy today". He was happy to spend time with us, and let us test drive the car. He offered to keep in touch, but we never felt pressured. It was a very pleasurable experience.

barbaramjensen

8 de sep. de 2010

I dealt with Alex Martinez, Said Ghazi and Kimberley Williams. They were all extremely helpful - Alex sent Said to come to collect me as I had no transport - on two accasions - and they went out of their way to find me a reliable and nice looking car within my limited budget. Kimberley offered me discount on warranty which I had to decline as my budget was stretched.I have just arrived in US from UK and was finding it difficult to find my way round Houston - and indeed the US car buying system - but they all made it a very easy and enjoyable experience.I will buy my next car from them.

MSPilot

8 de sep. de 2010

CJ Jackson was excellent to work with for our new car purchase. He sent me a quote that set forth all the details, including price, taxes, title, license, etc, including a drive out price. He answered phone calls and e-mails promptly and seemed straight forward. I would recommend him to friends and family and would definitely do business with him again. His price beat 3 other Honda dealers, including one dealer that claims that no one beats its price. CJ was was easy to work with and friendly.

gsw1941

6 de sep. de 2010

I shopped for a 2010 Accord at this dealership, and worked with new car salesman Fernando Garza. I found Fernando to be knowledgeable, professional, and quite easy to work with. He answered my questions, and if he needed more information from a manager, he got it and followed up promptly. I recommend Gillman Honda as a pleasant dealership to car shop, and especially recommend Fernando Garza.

onelonelyj

31 de ago. de 2010

I'm very happy with the purchase of my 2010 Honda Accord. Bao Le is a wonderful saleman and cute too. :) If I need another car, I will go there again. I'm thinking about taking my friends there for their new cars. I feel good at this dealership. Bao is very good saleperson. He explained well and gave me options.

lowellkirby

25 de ago. de 2010

CJ was a pleasure to work with. He was no hassle, extremely friend and helpful. I was looking for a new Civic for my mom and CJ helped pick the perfect model and gave us a wonderful price (even after adding leather). CJ made the buying process fast and easy. Paperwork was a non-issue. We even finished the visit with Financing within 30 minutes. Picking up the car 3 days later was painless as well. Leather looked great and the car was perfect. I would refer CJ and Gillman to anyone looking for a Honda.

tankerman1993

15 de ago. de 2010

I inherited a 1994 Honda Accord from my mother. The ironic part is that this 94 Accord was my wife's first car before we got married in 1995. When the lease came due on it, my mom decided to buy it from us for the remainder of the lease. My mom got sick and wanted me to have the car back. It has 130K miles on it, but I needed something to get me to the Park & Ride.I was driving my Accord on 288 north on a Saturday afternoon, when the engine started racing, but I was getting no forward power. I quickly put it neutral and pulled over. A Safe Clear tow truck saw that I was leaking fluid. I had not performed any service on the Accord, and had not chosen a service location. I had done some research, and found out Gillman Honda had a very goood BBB rating, which is important to me. My problem is that I live in Pearland, and Gillman is in Sugarland. I chose them to and I'm glad I did. Their service department was open on a Saturday which was fantastic. I could actually talk to someone and describe what happened. When we got there, I was met by Shang Shahriari. He took my information, and informed me that it was near closing time. He also told me about the diagnostic fees up front, and that it would be applied to the final bill. They would be able to look at it first thing on Monday, and he would call me Monday afternoon with what needed to be fixed.As promised on Monday afternoon, he gave me the news about the repairs. I also told him that I didn't want to sink a lot of money into the car, due to it's age. Shang acknowledged this, these repairs were needed in order to determine if further work was done. On Tuesday afternoon, he called to say that the initial repairs seem to be all that is required,and I could pick up the car. However, this is where Gillman stepped up.During this same time, My father was going through cancer treatment at MD Anderson. The hospital called on that same Tuesday, to inform us that my father was being discharged into Hospice home care. So that meant I had to make a 9 hour trip back to Oklahoma to be with my Dad. When I got this news, I had a lot of other business to take care of, and knew I was going to be away for about 2 weeks. On Wednesday I called Shang to tell him I would not be able to pick up my car since I was leaving the following morning. Before calling him, I had visions that the dealership would say "Oh I'm sorry, but we can't hold on to your car because we're not covered for that", or "Sure we can hold your car..... for an extra 20 dollars a day storage fee". That is what I was expecting. But what I got from Shang was "Sure no problem. Let us know when you get back in town, and we'll have it ready. Hope your Dad is feeling better"To be perfectly honest that is exactly what I wanted to hear. I did not {and could not} want to be thinking about my car. I wanted to be thinking about my Dad, and that is what Shang and Gillman Honda provided for me. While I was in Oklahoma, my Dad finally succumbed to cancer, so I had to be up there for the funeral. Eventually I was able to pick up my car. They were great about having it ready. The price was exactly as was quoted to me before I left. They also provided a list of recommended service that should be considered in the future. The car has been running great. Just because of the way I was treated, I will be bringing back my Honda to Gillman for future service. It is worth the trip just for the customer service. I would recommend them to anybody.

rgee

12 de ago. de 2010

I have bought 3 New Hondas from Gillman Honda,(within the past 7 yrs.) mainly because I know that both Melinda and Morris (in the Service Dept.), are there to take care of me, after the Purchase. The Sales PPL. are also very nice, but I have dealt with 3 different Salesmen and haven't gotten a strong "tie" with any particular Person, as I have with Melinda and Morris. (They are truly the reason I keep coming back to Gillman S.W., and recommending all my Friends to also "Purchase" their New Hondas there !!!) Their honesty, helpfulness, caring, and approach are values that truly need to be told about and rewarded for. Melinda always keeps me, up to date and Informed, when any of my Cars, are due for Maintenance and SHE always is Nice, with the Best Attitude, even I think on a BAD DAY. And, Morris, always gets me in and out of the Shop, as fast as HE can, and Never recommends or tries to "sell" Me anything that is NOT needed, at that time. (That is "Honesty and Respectfulness", at its Best) So, as I give Gillman S.W., its PROMPTS, I know that as long as Melinda and Morris are there to Help Me and to "Look Out" for my Vehicles,----I WILL RETURN !!!! In, fact, I might be looking for a New 2011 PILOT, for my wife, when the time is right and the PRICES get Better, (that is, to my Liking and Satisfaction). Thanks, Gillman Southwest for many Great Experiences and Great Hondas to drive (2 Accords and 1 CRV, so far). And , Thanks to ALL the Technicians, in the Shop, who DO a Great JOB, in repairing MY Vehicles, as well as ALL the other Cars that they work on everyday !!!!

mesmiley

8 de ago. de 2010

When negotiating the price of the car, one of my stapiluations for purchase was the 0.9% financing. The salesman pointed out that he was using $1200 cashback as the incentive for the price he came up with. This cashback is nowhere to be found on the dealer's website. I feel this is something internal to Honda and its dealers and not really "available" to the general public. If this is not the case, it needs to be published on the website. Do I feel I got a bad price for the car? No. I believe we reached a fair deal overall.

Jan1ces

4 de ago. de 2010

This is the second car I have bought from Gillman. My first visit 2 years ago went a little slow. But my recent visit was top notch. They worked with me in every aspectof purchasing the car I wanted. CJ Jackson was great to work with and the rest of their staff was very professional. Oh yea.. and I LOVE MY NEW HONDA ACCORD !

stauffrt2

2 de ago. de 2010

IF you are looking for a Honda, stop by and see CJ. He treated me very well, and the buying experience was efficient and honest. Keep in mind - - You aren't going to a BMW dealership here -- if you want to pay thousands extra for free espresso and snobby atmosphere, Honda is not your place. (I should know, I've owned 2 new bmw's, and 3 new honda's).

bfoster83

21 de jul. de 2010

I received the most personal service when I went to Gillman. From the first second I walked in the door I was treated with so much respect and NO high perssure sell tactics. They took the time to answer all my questions. When I told them I was going to shop around they were understanding and welcomed it. As I went to two other dealerships in Houston I found that the service and knowledge was in no way at all as great as what I had recieved from Gillman! I ended up coming back to Gillman and purchased a 2010 Honda Accord. They have a customer for life!!!

jrodonn

18 de jul. de 2010

I went to buy a Pilot for my wife for Christmas. Our minivan was getting old, and I knew she would be thrilled. I had an idea how I could surprise her on Christmas morning with the Pilot, but Trace offered to bring it to our house on Christmas morning. I felt bad even accepting his offer, but he insisted. It was an amazing Christmas morning, at 9:30am, my wife was so impressed. Not much more to say - awesome experience.

shuttsgw

12 de jul. de 2010

Salesman, CJ Jackson, was very helpful. He listened to what I told him I wanted and didn't push for me to take something I didn't want. I had made an out of the ordinary request and he found out how to meet my request and made it happen. The finance guy Tony, was a regular pain and made the process go from smooth to stalled. I had already arrived to the dealership with pre-approved financing from my bank. Tony offered to meet or beat the interest rate my bank offered and I decided to try to see if he could beat it. After 2 hrs waiting there, I learned that there was no one around to approve the loan applications he submitted that day. He kept me waiting there with his verbal promise that it would get approved. As 8 pm approached, I quit waiting and paid with my own loan. Thankfully, after I paid for the vehicle, CJ returned and escorted me to my new car. Bottom line, show up with your own loan already approved so you don't waste your time on them to get a loan for you. And ask for CJ Jackson.

bsmith65667

8 de jul. de 2010

I could not be happier. Mike showed me around and got me a great deal on my new Honda Accord. The price was better than the other 3 dealers I went to, and their service was much more pleasurable. I purchased my vehicle last weekend. I highly recommend Gillman Honda Southwest!

docarya

7 de jul. de 2010

They advertised a Yaris on Craigs List, and when I show up after confirming everything on the phone, the price tag is higher and they say "we never advertise on CL". Then I show them the ad - and they're like - we will match this price for you for today - what - match - that's when i bring in a competitor's price - this was the exact same car & VIN - match?!Then they said the internet prices are lower due to competition - well then this is a lower priced car. Yes, but they said this car is higher priced - maybe another car was the price you are quoting sir... well NO - i am showing you a print out of this car - this VIN# not even a week ago posted by you. Then they said the car was a trade in - when I asked for the car fax report - it was bought at an auction! Then they said it was not in any accident, and i look at another report that says it was. They were so aggressive and pouncing upon me the customer, that I was almost driven out of there for having shown them a print out of their car's ad with a lower price than the sticker on the car. Not only were the sales guys rude and uncoordinated in their responses, they were possibly the least courteous of sales folks and most stand-offish attitude guys i have met in a long time. My original phone calls were not returned. When I finally met somebody, he gave me tall false stories, and despite realizing that he had said lie after lie to me they had the courage to be stnad offish.

SilliMama

29 de nov. de 2009

If you want a 1950s-style buying experience, then Gilman Honda is the place for you! You can enjoy being the recipient of a textbook-prescribed sales pitch! Our salesman, Mr. Okoroji, was cordial and polite, so I believe that my experience illuminates a top-down philosophy.#1 Establish a rapport with the customer.I believe Mr. Okoroji's good manners were genuine.However, that was the last connection. In spite of the information I provided, he launched into the total sales technique (that I believe he had been trained/required to follow.)#2 Talk talk talk about the resale value.(That's only good if you sell it back with rather low mileage, but I drive my cars forever... and I've had 2 Hondas... one traded for $400; the other for $1800).#3 Try to get the cusomer excited about a paint color.(I'm not excited about parting with over $20,000 for any color.)#4 Take it for a test drive(Drives good; it's a Honda; did I mention I've had 2 Hondas?)#5 Try to get the customer to take the car home overnight(I don't want to drive it home if I'm not going to buy it.)#6 Try to create a sense of urgency: I can only offer you this price today; Honda could increase it.(I'm not going to make a $20,000+ decision on the spur of the moment.)#7 Use phraseology such as "your car" to make the customer feel connected.(Obvious ploy; doesn't work.)#8 Ask the customer "how much do you want for your trade in?(You know what? I can subtract. I want to know what the bottom line will be.)Then they took my car to evaluate it, and came back with a final offer that was pretty much the MSRP before dealer added options.(Oh. Really.)(Why does it take so LONG for the salesman to come back from the sales manager's office with "nuthin"? I truly wonder what they're all doing back there.)My face: clearly disappointed at the offer.#9 Repeat previous steps: resale value, take the car overnight, urgency(Oh, would you LOOK at the time? Better be going now...)#10 Ask the customer what it will take to get you in the car(Oh, gosh, it would have been a better offer, but this has taken at least an hour and I need to go now...)I'm a hostage though; they still have my car keys from evaluating the trade in value, so NOW:#11 The manager comes out to shake my hand, and "try to make things right." (No, thanks; I've had enough and it's time for me to go.)Finally, I'm out of there.#12 The salesman calls me at home this week. (I suspect they make him do that, so I ask him not to call me again, please...)So, after that#13 The MANAGER calls me at home!(Grr.) Again, my salesman was cordial and polite. I believe this is a dealer strategy, and that my salesman was operating without choice).BTW, I WAS able to purchase a car elsewhere within a week of this experience. I received a better value dealer offer and after that, also a higher trade in value.

maskedweasel

26 de abr. de 2009

When I first came to the dealership it was in response to a car add they had posted on a website. I went into the dealership and was greeted very nicely by a salesman. I was told that he wasn't aware of the car in the inventory but he's check. A few minutes later he came back and said it just came in and he can show me, it was in one of the other gillman dealerships next door. He asked me how much the internet price said the car was (an audi TT) I told him 15,900 is the list price. He said that the price couldn't go any lower and that we could not negotiate it any lower.After viewing it I noticed the car had some minor back-end damage, he said they would fix it and I could come back and look at it in a few days or he could call me to come back and see it although I did not give out my number. I did come back and decided to go through with the deal. I checked online before going back to the dealer and sure enough within the 1 day between when I originally saw it and the day I decided to go back the price had dropped nearly 1000 dollars!! (and it couldnt get any lower?) The sales manager and financing manager we worked with were great. They were both kind and courteous, and they really made me feel like they were working to get me the best deal. Even after the 1 day price drop, the sales manager even came down on the price a bit more to accomodate me. The whole process took about 3 hours at the dealer, from test-drive to financing.. we did a lot of waiting.They were very nice and tried to work out the best deal. They told me to take the car home for the night and bring it back the next day while they work on getting the best finance rate for the car. That was possible the best thing they could have done for me. I drove the car the next day and disliked it greatly. I also found that the back tail lights of the car would stay on even when the car was turned off, draining the battery. Knowing this was a problem I took the car back and told them I did not want to take the car but would be delighted to choose something else from the lot.I came back on a saturday when the dealership seemed busy, but my salesman wasn't. I think between me not taking a malfunctioning used car and the rush of new potential buyers made him feel like I wasn't worth his time as he seemed to be avoiding me. I did find 2 other cars I was interested in, but after looking for my salesman for an hour we were greeted by a number of eager salesman. As we were being helped by another salesman, our first salesman came up to me and told me he already had a working file with all of my financing and that I should continue to work through him. After test driving a lancer and deciding I didn't like that either I had one more car to see, and my salesman had abandoned me once more. He called me after I left the dealership to check on me, but I didn't actually speak with him. I called him back and told him about the other car I was interested in.. the price I would like to spend on it, and if he could work the deal out and let me know and I would come back and as long as the car checks out I would buy it. He told me that I could wait for monday or go with the other salesman that helped us before and see what deal he could make for us.I got a lot of mixed feelings and I have yet to finalize a purchase... I'm considering going to another dealership, but the car I want is at this one... If the salesman I was originally working with had just given us his attention for an hour he may have had a quick sale. Instead I now have to wait 2 days before I can purchase the car or go with another salesman at the gillman subaru dealership and have him rebuild my file, recheck my credit, etc. A big hassle. Also today I was approached by a lady rudely asking questions to me.When I asked why she needed them and that we already had a salesman she said "This is for the General Manager" ... that doesn't explain anything..... and the attitude could be left at home, I wouldn't mind giving you information if you explained yourself and had people skills.Also, for curiosity sake I checked up on the audi TT with the malfunctioning tail lights just to see if service ever got it fixed.. sure enough the car was still in service. I don't know if its good that its in service and not on the sales lot, or bad because its been over 24 hours and service couldn't fix the problem?

emily7520

3 de jul. de 2006

I did not end up buying the Honda, solely becuase of a family discount with another maker, but it was a very tough choice. The options and pricing on the Accord seemed great, but what impressed me most was how friendly and helpful the salesman, JP (John Paul), was. He answered all my questions, even when I came back the second time, but wasn't pushy at all. I definitely recommend Gillman - and JP - to anyone in the market for a Honda!