matt

21 de may. de 2014

I went in to look at a frontier, I am closing on a house so they cant hit my credit until its done. They told me to come back when they can run my credit and wouldnt bother working with me. I then went to nissan of norwich and they worked with me and worked out a deal. As soon as I can I will go back to Nissan of Norwich and pick a Frontier up from them.

take your car anywhere but here

24 de ene. de 2014

i will post my problems after i get my car back but if you ever have to get a nissan fixed you might be safer going to a dodge dealership then you are going to girard nissan in groton they have had my car for over two weeks and have yet to fix anything on it i will say that when we bought this nissan from them years earlier the process was top notch but their service dept was so bad that i will never by another car or use the service dept again they were rude to my wife "and lied to her" and they were rude to me about my wife like i said i will have details and post a more indepth review after i get my car back from them

mandaray7787

30 de nov. de 2013

A few months ago, I had my 2009 Nissan serviced for the 90,000 mile maintenance. It's been about 2 months and I noticed that my coolant level was low, not "low", but only having roughly 1/2 inch of fluid in the reservoir. I called Nissan and told them about it and brought the car in. I had them fill up the coolant, and was told by the service manager that is was at the "low" mark and they topped it off. I watched the technician (the one who originally did the service I was told by the service manager) pour so much fluid into the reservoir that it overflowed, and did not clean up his mess. I did not appreciate being lied to.Secondly, I had my door handle replaced (it broke off with no warning) soon after the 90k service. Today it just broke off again.I feel that this dealership does not take pride in the work they do (body shop or servicing).These few problems are not the only problems I have had with Girard Nissan, but I feel that listing my problems here will make the dealership more aware of the shoddy service they are giving their loyal customers.

Don Doyle

9 de nov. de 2013

This was our 2nd Altima purchased from Girard Nissan in the last 2 years. We have been very pleased with both cars and the exceptional service provided by the Sales and Service departments. The Girard website offers a clear picture of the available cars - the current price and what discounts apply. The website also provides useful information about the financing currently available. All prices, discounts and financing being advertised have been met on both the 2012 and 2013 Altima purchased. I would recommend using the Girard website to get an updated picture of car availability, prices and all discounts being offered - and Highly recommend purchasing a car from Girard Nissan!!

Nadine S

24 de oct. de 2013

My car looks good after the repair. It was ready with in two days. Like they said, service was great they helped me get a rent a car. I have no complaints I'm HAPPY.

Coast Guard

24 de oct. de 2013

Keith Krouch and the team at Girard Nissan body shop did a fantastic job repairing my 2001 Ford Expedition. The paint is a brilliant red which is very difficult to match and they took the extra time to match it correctly - that isn't easy. About 10 years before I had taken it to another dealership in Florida for some repair work and they didn't match the paint correctly and it showed. The folks were friendly and helpful. Thanks to their efforts, the car looks great again.

Deborah

16 de oct. de 2013

Customer service has been excellent this past year with my Altima. Whether I call or visit the dealership they are helpful and friendly. They always accommodate my timeline when I bring in my car for maintenance checkups. Everything they do to my car is explained in detail and I am always very satisfied. The facilities are always clean and the waiting area available if I need to wait for my car.

Kevin J.

15 de oct. de 2013

I 'am very satisfied with the service I received while purchasing my used 2010 Murano LE. Out of all the vehicles I looked at and test drove, this was the most comfortable ride I experienced. The staff was very friendly and willing to compromise deals so I was happy with the bottom line. Was also able to get a remote starter out of the deal.

JMac

9 de oct. de 2013

I have nothing but good words for this dealership. As we all know, service is the big topic when buying and owning a car. I bought my 2005 Nissan Frontier Crew Cab from them. The salesman is no longer with the company, but exemplified the above and beyond effort they make to serve customers. After sales, comes service. I really enjoy the people there. I am always greeted with a smile from the sales team. In service, Richard is the guru, and Kevin is on top of things, emailing me confirmation of my recent appointment. I think this may be new communication and I approve. If I have a question on service to be performed or completed service, I am very satisfied with their explanation. My truck has had some extensive engine work, and they tested the vehicle completely to ensure that when I received, it would operate as expected. Truth be told, I stepped on the gas when I got to the street, nothing fell off, and the truck continues to run fine. I count on them to maintain my truck for many more miles. They have made changes by adding a second waiting area up front where large windows flood the area with light. Small changes can make a big impact. This shows that they are really trying to make customers feel at ease.

4theppl25

2 de oct. de 2013

I've never experienced such poor customer service. From the moment my father and I walked into to the dealership just to get information, we were rudely greeted and I felt we were being manipulated to spend more money than necessary.

C. Gray

1 de oct. de 2013

I have had excellent service from Girard Nissan ever since I purchased my Altima from them four years ago. This was my first Nissan, after four Hondas in the previous 21 years. I made it very clear from the start that I hoped for better treatment from their service department than I had experienced with the Honda dealership, and so far so good. Richard usually is my service adviser and he is excellent. He really seems to like what he is doing and therefore he does it well. He is very knowledgeable about his product and service, and also extremely personable. My first impression of Girard Nissan was very positive - Bob, the salesman, was so helpful and also just such a nice person to deal with (car buying is not one of my favorite activities!) - no wonder he is still with Girard Nissan, now as sales manager. So all in all, I am very satisfied with Girard Nissan and I surely hope that this continues.

Doug C.

1 de oct. de 2013

I bought a used 2012 Nissan Rogue almost a year ago. It had 12k miles on it. Jamie Koulbanis was our salesman and is fantastic! We took our time and he was patient all of the way. We just had our 30k check up and Richard was our consultant. He was very professional. This was an expensive service but we got a lot done and I believe it was well worth it. The parts department has been a big help as well. Bill has really helped us out. I ordered a Tourneau Cover and it came in as was not operational. They have sent it back with a new one on order. It was a lot cheaper than a Tourneau Cover for a Honda - let me tell you! I have sent someone there already and they have had a great experience as well.

Killingtongirl

28 de sep. de 2013

I have always received the best service from Richard at Girard Nissan. The department is very professional and polite. They keep in touch with you regarding the progress on your car and they even gave me a ride home and picked me up!!! You have to love these people :)

C & D Robertson

27 de sep. de 2013

We have purchased 5 new vehicles over the past 20 years from Girard. Wafic has been our salesperson and was wonderful. We have had issues with the service department in the past, i.e. they couldn't repair the A/C in our brand new Titan after several visits but when we brought it to our local mechanic he repaired it immediately. Our last visit was for body work to our 2012 Frontier. A 5-day job turned into 10 days and we feel very dissatisfied with the way the financial part of the transaction was handled. Also noticed after getting the vehicle home that there was one small spot that wasn't painted. We will probably touch it up ourselves once we go to another dealership to purchase the touch up paint since Girard didn't have any. Unfortunately, we will be bringing our vehicles (both Nissans) to another dealership for repairs and service in the future and will not be making any future purchases at Girard.

Alex Kamenetsky

14 de sep. de 2013

9.06.13- I have visited Girard Nissan Service Department for service of my 2007 Nissan Altima. This time they machined and re-installed rear brakes rotors and replaced rear brakes pads. And addition they have washed my car free of charge and within a couple hours I drove back my car in clean and perfect condition. They are always very friendly and helpful people. Great maintenance service. Im very satisfied.

William H

31 de ago. de 2013

I can honestly say that I am totally glad Girard Nissan is here. I have purchased my 2nd car from them and they not have been more helpful. The salesman stayed with me the whole process even stayed late as well as the sales manager.

von

29 de ago. de 2013

Excellent maintenance and customer service received. Brought my 2008 Sentra for routine check on 8/23/2013, great service done and "cautioned" parts needing attention via the Nissan MPI explained well. I would definitely look into those mentioned items. Also, my Pathfinder was scheduled the following day but Mr. Richard Girard, told me to go ahead and bring it in after the Sentra. In summary, outstanding experience...definitely coming back. Thank you.

Hopkins

26 de ago. de 2013

I went in for my one year check up on my 2012 Sentra, as well as having a leaky tire and a trunk that wouldn't close. They explained everything to me about the check up, and then came in during the other work and let me know what the progress was. It took a little longer than I thought, but was not a lot longer. I had a time quote on the check up, not the other work, so it adds up. I didn't feel as if they tried to sell me extra stuff, and were straightforward with what the costs were and what was being done. Richard, in service, was particularly helpful, and I had spoken to him on the phone to make my appointment. When I called back I got another guy, I think Kevin, and he gave me to Richard when he found out I had spoken with him previously. I think it's good that you work with the same employee throughout the process. That was a big plus for me.

Roberta J.

26 de ago. de 2013

When I made the decision to purchase a new vehicle, I visited the Service Department and spoke to Kevin. Kevin introduced me to Wafic Saad, Certified Sales Consultant. I was impressed with the professionalism and knowledge he displayed in assisting me. When I was contemplating which vehicle to purchase, he parked them side by side so that I could evaluate the color, interior, style, body and wheels. When I picked up my new vehicle, Wafic was there to personally deliver the vehicle, provide an overview of the features on the car and to wish me well. I would recommend the Nissan Dealership and Wafic Saad to my family and friends.

Pmonks

25 de ago. de 2013

I KNOW ITS LONG BUT YOU REALLY NEED TO READ THIS TO THE END!!We have just taken delivery of our 3rd new Nissan from Girard Nissan. Our experience with Girard Nissan has only been positive. We have leased all 3 new cars. We first went to Girard because we wanted to look at a 2007 Murano after we had left another Nissan dealer because we were ignored on the sales floor. (Story for another day) We were greeted by a very friendly staff. It was a rainy day they brought the Murano inside for my wife and I to look at so we would not have to stand out in the rain. ( nice customer service) We drove that Murano for 3 years until we were involved in a traffic accident while on vacation. We were hit from behind while stopped at a traffic light and our car was severely damaged because the girl who hit us was traveling about 35 mph. We and our 2 small children got out of the Murano without a scratch. ( says a lot for the safety of the vehicle) This is where Girard Nissan's customer service was over the top! I contacted Girard Nissan the morning after the accident because the Murano was leased and I thought they should know because it technically is Nissan's car and not ours. I spoke with the body shop manager who's first concern was that we were on vacation without a car as the Murano needed to be towed from the scene. I told him our car insurance company was trying to locate us a comparable vehicle to rent but were having trouble locating an SUV in our area. I was sure they would find one if we were patient. The body shop manager then told me to go enjoy my vacation as best we could and he would handle our car insurances search for the rental in our location and he would call us when he had news. About 2 hours had passed and he called us and said unfortunately they could not find an appropriate vehicle before the next day. This is when we were informed that Girard Nissan wanted to make sure our vacation would not ruined because we had no transportation in a remote area. I was informed that at that very moment an SUV from their used car row was being loaded onto the back of a flatbed truck to be delivered to us and they would pick up our vehicle and return it to Connecticut. I was stunned that Girard Nissan would bring me a car 250 miles away to make sure our family vacation would continue without further problems. We were told not to even think about dealing with the Murano being repaired they would handle everything. We used their car for a week until we returned from our vacation. I went to the dealership after we returned to sign papers for the repair of our Murano. When I arrived not only did they have a complete estimate of the damage to our car but they had an SUV from a rental company ready for me to take while our car was repaired. I have told this story many times since and thought it was about time I shared this story in this forum. We have good car insurance and I did not have to pay out of pocket for any of this. In fact Girard Nissan never even charged my insurance company for the use of their car. For which I will always be grateful. Their only concern was taking care of their customer. I have since this incident leased 2 more new Nissan's from Girard Nissan and have been satisfied with every experience with every member of the staff at Girard Nissan. As long as I drive a Nissan it will ONLY come from Girard and I will ONLY go to them for any needs I might have. Management, sales, parts, service, body shop and anyone else we have had any dealings with have all been 1st class Thank- You Peter Monks

Alex Kamenetsky

22 de ago. de 2013

8.14.13- I have visited Girard Nissan Service Department for service of my 2007 Nissan Altima. This time they have replaced worn fluid in power steering system and technician replaced both front wiper blades. They also have replaced, free of charge, engine oil and filter and have washed my car. They are always very friendly and helpful people. They are answered all my queries, and within a couple hours I drove back my Altima in clean and perfect condition. And addition they did Multi Point Inspection free of charge and gave me detailed recommendations for future services. Thank you for excellent service.

StephanieS

21 de ago. de 2013

The body shop did amazing work on my car. They worked very well with me and my insurance company and were able to answer any questions I had. I was going to be out of town when my car was finished and they held it until I was back at no extra charge. I highly recommend them to anyone needing car service. I don't even drive a Nissan. I will continue to take my vehicles there for future service.

angela

13 de ago. de 2013

I purchased a vehicle on Monday 8/5/13 and the whole process was long and dragged out got to the dealership at 8:30am and left at 2:30pm left with the car and a dealer plate, i had requested when i bought the car to have the hood replaced. Since I left the dealership I have called 3 times in the past week asking when the parts would be in. Also since I left the dealership my brakes seem to be going which I also told my sales-person who brushed it off and said he would have someone look at it. New problem is now my paperwork they gave me for the dealer plates expired which i also told the sales person who said we'll look at it when you come down. I have called the dealership 3 times and they have always said they would call me back and I have yet to receive a call from the dealership. This is the last time I go to this dealership!!!!

Sue

7 de ago. de 2013

My experience was OK. We have always purchased our cars here and I feel the prices are always very reasonable, and the cars I find to be the cleanest of any dealer. I do find them to be typical salesmen, and you have to keep reminding them of what you need once you have made the sale. I was disappointed that I had to make 2 trips to the dealership for them to get the scratches off my used car. I was not impressed at all with the salesman Carlos, he claimed me when I had very little time to check out the car I just wanted to see if it was worth coming back for. When I came back I had Jason who was very pleasant and honest. Carlos kept trying to be involved but should have minded his business at that point. When I had set up to have my car tended to the second time I had requested a loaner and what needed to be done. When I called to confirm this, I had to repeat all the information once again I felt it should have been remembered if I was such a good customer like I was told I was.

Rawlings Floor Covering

3 de ago. de 2013

Needed a vehicle for our business, we had specific requirements and the staff listened and worked to find what we needed. Wafic our salesman was great!

Maria

3 de ago. de 2013

We were on vacation in Rhode Island when we had an accident with our new Sentra 2013. We went to Girard Nissan for an evaluation on the car. Their service rep Erica was so kind and helpful explaining the damages and ordering the parts we needed. They had the parts the next day and did the repairs in 1 hour. We really appreciate their honesty and efficiency in handling the situation. We highly recommend Girard Nissan.

Ricardo

1 de ago. de 2013

My 12 year old truck has had issues with its cruise control, and the very professional staff of the service department has helped me with patience and kindness trying to get to the bottom of a difficult issue. It's a pleasure to deal with them.

andy

31 de jul. de 2013

Me and my wife bought a brand new car in February and we were told by the salesman that the maintenance would be free as long as we kept it up to date, my wife took the car in today to have the oil changes and they charged us more then $100. Now they aren't answering my calls or returning my messages.

Kathy S

31 de jul. de 2013

Richard in service is so wonderful to do business with. He is so genuine and aims to please his customers in any way he can. I have only owned my used Nissan for 4 months but the level of service from the purchasing right down to scheduled maintenance has been wonderful. I highly stand by the Nissan product but more importantly, Girard Nissan.

Jack A.

28 de jul. de 2013

It's only been a week since my car purchase, but so far I have nothing but high praise for the entire experience. Jamie, my sales representative, was knowledgeable about the cars I was considering, was courteous and not at all high pressure, and seemed to genuinely care that my wife and I were completely satisfied. Barring any future problems, which I do NOT anticipate, I would highly recommend this dealership to anyone considering the purchase of a Nissan vehicle.

Dave Z.

24 de jul. de 2013

Richard Girard is awesome. He has a great way of communicating with his customers and his numerous years of Service experience is greatly appreciated.

Holmes, E

24 de jul. de 2013

The repairs are fine but this is the second time that I have brought my truck for repair and parts were left in my vehicle that I figured out myself to put back. Also, my vehicle was cleaned and I was not informed that some of my belongings were place or taken out of the vehicle without prior authorization. These items were no value but again they are missing. My antenna again was put on my vehicle when I have specifically had taken it off for my xm radio. speaking of my XM radio my fm transmitter was unplugged and my holder of my xm radio holder was also hanging when I got into my 04 GMC Envoy. Finally, my radio was turned off and set on 88.3 with the ac/heat completely off. when I returned to my vehicle the radio was set to a complete different channel and my ac was left on 5. These little things may seem small but its the point that this is the second time that these things have happen where there are parts left in my vehicle that i do not know where they went until I researched and figured it out. This place is a good repair place but for me I had a few bad experiences with the items i mentioned above. This repair shop is close for me. I would recommend this repair shop to others but I do have to say use caution on items in your vehicle and how you left the inside of your vehicle.

Ed

22 de jul. de 2013

Great dealership and outstanding sales staff. Ken and George, it does not get any better.

BillJ.

21 de jul. de 2013

On Tuesday, 7-16-13, my 2007 Nissan Frontier wouldn't start on at least 3 occasions. About 10 minutes after the initial attempt, it did start. On the 3rd time it started up, I drove to Girard Nissan on Gold Star Highway in Groton. Richard Girard waited on me. He listened intently to my description of the problem. It still seemed a little out of the ordinary. But he was able to take my vehicle in and have a mechanic look at it. Within a half hour, he came into the waiting room and explained the problem the technician had diagnosed. He told me the parts manager, Bill Kersteter, would have the part delivered overnight and the technician would put a temporary fix on the situation so that I could drive it home that night. I brought my truck back in Wednesday afternoon and the repair was done in short order. The friendliness of the staff members I dealt with, the timliness of the diagnosis and repair and the low cost of having this problem taken care of all made this an overall very pleasant experience in my dealings at Girard Nissan. Couldn't be more pleased.

RichZ

18 de jul. de 2013

Always great service. Peter Cacchiotti is very helpful and professional

Dee

9 de jul. de 2013

As always I was very happy with the help and servicing of our car. Kevin the service tech. listened and responded very well with helping us to accomplish getting our car taken car of in a speedily, good value way. Great day not only did our car run well, but it was nice and clean! Thank you for taking good care of us at Girard.

Edward A. Butler

7 de jul. de 2013

Overall, your sales and service staff were outstanding. Ken, in your sales staff, went out of his way to make my experence the best it could possibility be. He has a very unique way of making a customer feel as though he is a member of the Girard family. I was really quite impressed. This individual is managerment material. George, the manager of sales, was so easy to talk to. He made it possible for me to purchase the exact vehicle I wanted. Everyone went out of their way to make this sale happen.

Jeffrey Cuadros

21 de jun. de 2013

I went there to buy a new car, well they talked me into buying and I bought it. The interest rate was quiet high, but I understand that is their way to make money. The thing that makes me mad is that I was new buyer and I think they had big advantage over me. They are Really nice people and they threat like family. I would RECOMMENED this Dealership to anyone who knows how to deal and negotiate. They are not bad people they are just trying to make a living, if you are not really want the car, you are free to leave and nobody is forcing you to sign !

Kevin P. Sullivan

3 de jun. de 2013

Last week, 5/30/2013, I brought my 2010 Altima in for service .Employee/supervisors Kevin and Rich were there to assist. Supervisor Kevin handled my service on a noise coming from the left wheel. We did a brief test ride and I was given a time to expect a call on the trouble, which I did. I was given a courtesy ride across the Gold Star bridge to work which is greatly appreciated. Trouble was a wheel bearing and it was repaired promptly, plus an oil change. The generosity and professionalism given to me by the service department is why I continue to lease and purchase cars from this dealership. The noise from the wheel is no longer there and it has been 4 days, and I have been listening for it. Thank you Girard Nissan and especially Supervisor Kevin.

131161201186

10 de may. de 2013

I am very pleased with the service and sales personal. I enjoy my new vehicle and it's nice to know I can call or come in for great service JAMES GOODE

The McCloud's

1 de may. de 2013

The kindness and hospitality of these guys are phenomenal. They always make us feel welcome and that is why we keep coming back. THANKS GUYS!!

jessicacook1

27 de abr. de 2013

I first used Girard's when I got into an accident a few months back. I was so pleased with their service at the body shop department, that I decided to do my follow-up oil change with them (since I have a Chevrolet). They have been more than helpful with other issues I have had with my car.

kviele

25 de abr. de 2013

This dealership showed alot of care and professionalism. My salesman was superb. Everything went very smoothly. I would highly recommend this dealership in the future. Thank you.

nissan59

21 de abr. de 2013

This is my third vechile from Girard Nissan. The reason I give the rating that I did was because I always get the best deal from the start and the staff is very helpful and friendly.

nissan59

11 de abr. de 2013

I brought in my 2012 Maxima for its first oil change and an air leak in one of my front tires.Everyone involved was very helpful and professional.The work was done right and quickly.

GOR

10 de abr. de 2013

Both Richard Girrad and Alex Perdomo took time to explain and provide me with all the answers to my questions in a honest and sincere manner they provide the best service i have ever had in any dealership.

vincesebastian

10 de abr. de 2013

the guys over at the Groton office on rte. 184 in Groton ct are the best they are very respectful i been working with this group for about 10 years and they have always treated me with respect and helping me find the car that i need.

eciccone

6 de abr. de 2013

I bring my Nissan Pathfinder in for service on a regular basis - when I receive the reminder messages. They deserve the rating I have them because the service department is always courteous and nice when I call to schedule and when I get to the appointment. They are always knowledgable and helpful when answering my questions and working with me to provide the best price. They are attentive to my concerns and they provide a comfortable waiting area. Overall and consistently, I am very pleased with Girard Nissan.

patsrogue

4 de abr. de 2013

I have given Gerard Nissan this "Great" rating due to the fact that they are a dealership that is "outstanding" and "trustworthy", when it comes to dealing with them for a new vehicle or on their regular maintenance checkups. I have been a "Datsun"/Nissan customer since the "mid-'70's". My former purchases were in MA. I moved to Westerly, RI in 2003, and have been dealing with Gerard Nissan ever since, based on the recommendation of a friend! The new 2013 Rogue I purchased is the best vehicle I have ever had!!! It's my fourth purchase since I moved to RI. Gerard Nissan is not "pushy" like other dealers I have dealt with. This is important to a female like me. These gentlemen have shown genuine concern for my vehicle needs and have always given me the best deals and service to date. I am proud to be a member of the Nissan family.

Mattstevens20

2 de abr. de 2013

This dealership and its employees make purchasing a vehicle a very enjoyable and comfortable experience!!! I have purchased 3 vehicles from this dealership in the last 2 1/2 years and have recommended this dealership to family and friends. Those that have taken my advice, have enjoyed the same experience that I have.

salsbee

31 de mar. de 2013

Took my 2013 sl altima in for its 7500 mile service with a small list of concerns. Rich Girard was very attentive and positve to my concerns . So far this has been my forth visit to the dealership and I must says all has been positve in the way they have listen to me and met my concerns. Everyone there is very helpful and friendly. My wife and I stopped buy about three months ago with a small problem, Rich offered to have someone look at it that afternoon and offered my wife and I a ride home so that we would not have to wait around which I thought was just great. This is dealership that I would not have any problem recommending to any of my family or friends from their sales staff to their service department . So far its been 5 stars for me.

chill101

26 de mar. de 2013

I Went in for my scheduled maintenance and had my car worked on and was out in an hour, They vacuumed my car and washed it and made it look really sharp. While I waited I talked to my Salesman (Jamie) about a few questions I had. All the people I have worked with in purchasing my Nissan Rogue and having it maintained since I purchased it in June-2012 has all been positive and a real nice experience.Thank you all at Girard Nissan for making this new car purchase a good experience.Sincerely,Cynthia Hill

Kaanga

24 de mar. de 2013

I went to this dealership to look at a used vehicle that I ultimately was not interested in once I took it for a test drive. Wyfic spent the time to search his inventory of other vehicles available in my price range and found me the perfect used vehicle. I had no intentions of driving away in the car I ultimately purchased since it wasn't even on my radar of cars I might consider. it was a perfect match with the perfect price. I can't say enough about Mike in the finance department either. He went above and beyond to ensure I got approved and with the best interest rate he could find. Great experience all around.

AROSE33

22 de mar. de 2013

I called service to explain an issue I was having with my vehicle, spoke to Peter he was very friendly and made time for me to come in right away. When I arrived he was avilable to speak to me right away and took me over to parts, waited with me to verify they had the parts my vehicle may need. He was then able to schedule an appt for me around my work schedule. I arrived the day of appt to drop my car off. Peter was there waiting and since their shuddle wasnt there he took the time to drop me off at my job and then pick me up when my car was finshed. I will definitly be back at this dealership for future service! My car is running great and Peter has even followed up with me via phone to confirm I havent had any issues. I will def recommend friends an family to this dealership for service!

iyersu

13 de mar. de 2013

We were shopping around to buy a new car. When we visited Girard Groton, Martin was pleasant and respectful to us. He answered and explained with patience to the various questions we asked him. and he really understood our need. This made us feel welcome and we decided to choose Nissan. The other staff George, and the Finance person who did the closing deal were also very professional and respectful.

Unknown30

13 de mar. de 2013

This visit was over all a great visit. I had to wait for my car to get an oil change and tire rotation. Richard was very friendly and understanding of my needs and explained everything that was going to be done on that visit and even told me what was coming up for maintenance in the near future . While I was waiting he even asked if I had enough time for a car wash. I said,"Sure!" I can say I was very happy with the service and willing to go back again with the way Richard helped me with my car needs.

craigaswank

6 de mar. de 2013

From start to finish, Richard was very helpful and informative regarding the service required for my vehicle. No hidden costs, no hidden add-ons, just straight-forward, accurate assessment of needs and cost. I am very pleased with the level of care and service I received.

rkamireddy

1 de mar. de 2013

Very happy for the "immediate" service, flexibility and willingness to provide a rental; wasn't planning to spend $~700 but various discounts were provided and everyone was very nice; car starts and runs well now; will do other suggested maintenance items with next service.

shortyraq

21 de feb. de 2013

Very pleased with the service. Would highly recommend for sales and service. I went there for my second service, they were very friendly and fast. If you purchase your vehicle there, they send you a coupon book where every other scheduled maintenance service is free as long as you do the previous service with them. I find this very convenient and saves me a lot of money.

ravi91284

18 de feb. de 2013

Was referred by a friend to get the service done and overall had a good experience. The representative was very friendly & a good smile with an helping attitude.

Anisah

16 de feb. de 2013

Your service department associates were all very professional and pleasant. I didn't have the opportunity to meet or thank the mechanics who actually did the work. However, I was a bit unhappy with the over $200 charge for service! The car was due for an oil change but had less than 11,000 miles. I understand that there is a tremendous overhead in running a dealership. Certainly being in business is no picnic with all the regulations, taxes and government speed bumps the government puts in the way. The cost of these bureaucratic obstacles conjured up by idiots who never ran a business or had to meet a payroll have to be passed on to customers. I was very impressed by the sparkling appearance of the car when it was returned. I wish the road conditions had been better and not still wet and sloppy in places. I don't know what was used to clean the alloy wheels, but they looked like new! Please express my appreciation to the detailers who did such a great job! This is the third Altima my wife leased from your agency. They have all been reliable and trouble free, but the overall cost per mile is very high considering they are only driven about 5,000 miles a year. There is no reward for turning them in with such low mileage. It is her decision, but I would be hesitant to get involved in another lease deal.

Tammy Woodard

5 de feb. de 2013

My experience with Girard Nissan has always been great. The service dept was very accommodating as usual. This last visit, Richard was able to fit me in for a full servicing of my car, although it was a last minute appt I had made the day before. It was a saturday also. The customer service was good, They explained in detail everything that needed to be done and the time frames in which it should be addressed. The dealership was able to address all but one of the problems with my vechicle. The exception being a serpentine belt that due to it being a saturday afternoon they were unable to obtain. I am always satisfied with the service, and will continue to use Girard Nissan for as long as I own my car.Tammy Woodard

johnmcgaffig4043

5 de feb. de 2013

We have been customers since 1995, and Richard Girard, in service, makes all the difference. They provide good service on the the items that need to be done. They are not aggressive in trying to get you to do extra items.

lamemj

1 de feb. de 2013

Perfect experience. The service department made sure I was happy and had my vehicle fixed in a very reasonable amount of time and affordable. Not only was the quality of work great, but the treatment I received was second to none. To boot, service had my car washed and ready when I got there! Truly a great place to bring my vehicle to be serviced. I have recommended their service to several people already.

SShadow18R35

1 de feb. de 2013

Came in from Mitchell college for repair of fluids and cleaned car. I got what I needed done to the car for about $500 over a $800. It was cheaper than the other places nearby. Got what I needed and I was done. Sales rep Jason Griffin is also good and if you want a smooth sale go to this guy. Gives you a chance to experience what you want to drive and doesn't hassle you for a sale.

susanc6

27 de ene. de 2013

I was greated immediately upon entering the service area. Richard Girard who I made my appointment with asked a few questions and helped me out also the same day as oil change,with a recall. He apolized after for not washing the car. It was a snow and bitter cold day. He said I could call another day to have it done. The time he quoted me over the phone was right on, seeing that I waited for it to be done.

lovemymaxima

26 de ene. de 2013

Another Super and Satisfied visit to Girard Nissan for a Service visit. Enough cannot be said about the Professionalism, Friendliness, Honesty and suberb work done by the one who serviced my car. For the past 2 years I have never left the Service Dept feeling that maybe I am not being told the truth of being taken by dishonesty.I ususally just visit the Service Dept for routine Maintenance. This time while my car is under waranty had to have a part replaced. The part was ordered and replaced in a time period that was unbelievable.I love love love Girard Nissan from the Service Dept to Sales. I have never been treated like I was an important customer in the Automobile Business before.Thank you Girard Nissan..Nancy jp

deniseyost

22 de ene. de 2013

Richard is so accomodating and friendly, he is truly a pleasure to call when I have a problem or question, or need to make an appt for service. You have a great sitting area, also, with the TV. Comfy chairs. :)

thomasecklid

18 de ene. de 2013

Both Auto Body and Service were terrific. I wish I remembered who called from Auto Body to let us know the car was repaired on time and the fact that they made sure they checked with Service to expedite the service due. Richard from Service has always taken care of us and that is why we have taken our vehicles there for the last six years. I have purchased five vehicles from them and have nothing but outstanding service and super deals when purchasing. I recommend them to everyone as they are the only Girard Dealership I will deal with.

Afrodrig

5 de ene. de 2013

Martin and George were very helpful and knowledgeable about their field. Martin was very accommodating. The dealership offered a test drive in a timely fashion and were very considerate to offer me a reasonable price based on my military status.

Michael Julian

3 de ene. de 2013

During Hurricane Sandy, a tree fell on my car. The damage that was done was pretty bad, but not bad enough to have the car totaled out. I brought my car to Girard Nissan to have them fix the damage that was done. The original estimate was 22 days. After the dealership noticed additional damage that wasn't included in the original estimate, the estimate was increased. The dealership eventually ended up having my car for around 60 days. While the length of the repair was almost 3 times the original estimate, the work that was done was excellent. They were also very good at responding with updates when I called to find out the status. They were very forthcoming with the issues that were causing delays such as waiting for parts or tools needed to complete the repair. Also, when my rental reimbursement coverage ran out the dealership provided me with a loaner car for the remainder of the repair.

joshlj

22 de dic. de 2012

This is the third time I have purchased a vehicle from this dealership. Not only are they convenient for me to purchase from I have been dealing with them since early 2008. I really enjoy the friendlyness and willingness to help and if they don't know the answer they know where to get the answer and provide me with an answer in expeditious manner. As a member of the Armed forces I really do enjoy their willingness to work with me very impressive people skills. Over the last few years of dealings with them I have full confidence and trust in this dealership.

colpow

19 de dic. de 2012

I was worried at first because in the past i had unpleasant visits with the service department during recall work. This time i told them exactly what type of work i wanted done and it was a very Good experience

saravhere86

11 de dic. de 2012

Visiting each month for repair for the past five months. Two times same repair and try to charge me the same amount ??? Will never be back here. Worst!!

butler803

10 de dic. de 2012

All the sales staff were friendly and went out of their way to ensure my experience there was awesome! This is my 3rd new car purchase and out of all my experiences this was byfar the BEST! I would like to say thankyou to the whole Girard Nissan Sales crew you guys are AWESOME!

kswens

5 de dic. de 2012

We bought a Nissan from Jaime in October. He was very professional and thru out the buying process. We felt like the car was a good buy and he and his salesmanager Bob were fair with the trade in of our car. Jaime was prompt with getting us our registration and followed up more than once to see how we were enjoying the Rogue.These factors led me back to Girard Nissan when i decided to buy a new car. Again Jaime and Bob were great thru the process and made me feel like a valued customer.

kathy landry

5 de dic. de 2012

Spencer was great! We felt so comfortable - it was like we had known Spencer for years. He was great to talk with. My husband really enjoyed chatting with him about cars and motorcycles. He went right through everything on the car with us. He took his time - we never flet rushed. I am so glad that I chose Girard Nissan! Everybody notices my new car and asks me about it and I love telling them that I went to Girard Nissan and Spencer was the sales person who helped me. I love my new Altima!!!!!!!!!!!!

celtsfan348

4 de dic. de 2012

Having just purchased a used Nissan Titan truck from a private party I needed to have it gone thru to diagnose any potential problems. Peter took great care to get the truck into the dealership in a timely manner. He quickly called me to fill me in on the work needed and gave me a fair price to complete the work. I felt Girard didn't try to sell me on other things that weren't realy needed at this time.Overall a great experience,great customer service and a fair price. I will be back.

MikeKon

27 de nov. de 2012

My service advisor, Richard Girard was very friendly and insured me that my vehicle (11 Nissan Frontier) would be cared for properly. In 1994, when my wife and I had purchased our first vehicle from Girard Motors (94 Nissan Pathfinder), Richard Girard was always there to take care of us. To this day, Girard Motors service center is a place we could go to receive excellent service and customer satisfaction. We are 100% truly pleased with Girard Motors and there service.

shatoum

26 de nov. de 2012

I recently purchased a used Hummer H2 from Girard Nissan, and the experience was excellent! I live in Florida, and bought the vehicle from long distance and sight unseen. I relied on feedback from George, Bob and Sam in the used car department regarding the vehicle's condition, and there were no surprises when I took delivery of the vehicle a couple of weeks later. Their honest assessment and description of the vehicle was spot-on, and I am very happy with the purchase. They even followed-up with me after delivery to confirm everything was as I expected. Thanks guys for all your help! I would definitely do business with you again!

Jewels149

15 de nov. de 2012

There was a recall on the car? Service department took care of it, and were friendly and courtesy also was taken care of in a timely manner.

richmoconnor

10 de nov. de 2012

Very convenient, communicative, cooperative, and rapid service. Thank you very much for all your help. They also lined up my rental car and insurance claim...one stop shopping.

rmurphy9z

9 de nov. de 2012

Mr Saad is an easy to work with professional who was responsive and respectful of our shopping and comparing process. It took us a couple of months but we did buy from the dealer and it was a good experience.

Aparna

30 de oct. de 2012

I would do further business with this dealership based on my prior experiences with them. They helped me finance a new Altima, I got a fair price on it and the payments arent high, at all.I enjoy the car very much so and my buying process was smooth and cooperative.

rochavez55

26 de oct. de 2012

My Wife and I have been customers of Girard Nissan now going on 10 years and have never been more happier with a dealership as we have with Girard Nissan, We are customers for life.....Thank you George and Martin.

Mark Stasko

19 de oct. de 2012

I have bought quite a few cars over the years but my experience at Girard Nissan of Groton was the best so far. Martin

jjodoin

18 de oct. de 2012

I am on may 6th Nissan, all purchased at Girard in Groton. First time I ever had to use the body shop. I wouldnt go anywhere else! The professionalism of the entire staff and quality of work are top notch! Thank you Nissan of Groton!

LyndaDelvecchio

17 de oct. de 2012

I used to go to Barberino Pontiac for my prior Nissan Xterra. The service was always the same - it completely sucked! They harassed me every visit because my air bag light was continually illuminated. It turned out there was a problem and it was recalled. After fixing and inspecting the new air bag sensor, I totalled the Xterra and the air bags NEVER deployed anyway! I drive 55 miles to Groton for any and every issue and oil change I have with my Xterra because they are FABULOUS! They are consistent! It is always PERFECT! Kevin Yakusewich and his team are just the friendliest, most professional, courteous group of representatives I have ever experienced in 50 years of purchasing cars!THANK YOU!

golean

15 de oct. de 2012

The overall help and assistance was the reason I rated the survey as I did. The friendliness of Richard was exceptional, and his willingness to get my vehicle completed in the miminal amount of time was great.

wtlundy

15 de oct. de 2012

Dealership was extremely friendly the moment I walked in the door. They allowed me to test drive several vehicles with no pressure to buy. Salesman came in on day off to deliver the truck to me. Even salesmen that were not part of deal made me feel welcome and willing to help. Great Job Guys!!!!!!

crosimos

4 de oct. de 2012

I came in for the appointment to drop my car off early morning. Richard took the information and I was out of the dealership in a very short time. I was called when the car was ready. He also helped me reset the clock because the manual did not contain a description. And the car was even washed!P.S. I love the Juke!

jane.bogdan.5

3 de oct. de 2012

I have been dealing with this dealership for 14 years---they are very helpful and friendly, keeping my car in great repair. I have owned 2 Maximas and think they are great cars.

Mpetersonjr7

2 de oct. de 2012

Tony was the best sales rep I have ever worked with. From the beigning being upfront with pricing. Going the extra mile even bringing the car to us for our test drive. There is not a more professional, helpful dealer that I have worked with. he even arrange the whole deal for us to come in while he was on vacation so the whole process was simple, easy and very relaxed.if you are looking to buy a car there is not a better sales rep or dealer to work with. I know if I am in the market for another car this will be the first place I reach out to.

lynnmano

1 de oct. de 2012

I called for an appointment with the service dept late Thur p.m. and was able to bring the car in Friday a.m.! I like that the service desk is open at 7:30am. The guys are friendly & courteous.

ggbuttons87

29 de sep. de 2012

when I called in Richard was very polite and friendly and when I arrived I was not sure where to go or park my car and a nice salesman assisted me, he walked me over to the correct area. Then Richard came into the waiting area and told me my car was almost ready and he showed me the price and gave me a description of what they did to my car (which we had previously went over but he went over it again for me)

Dawa

28 de sep. de 2012

I bought a new 2012 Nissan sentra and my overall experience was excellent. I worked with Jamie who is a sales associate and he was very helpful. If you want to visit this dealership, i recommend you go see Jamie. Although I'm sure everybody else can give you the same excellent service.

donmar002

27 de sep. de 2012

The people there were very nice to deal with, both on the phone and in person. The work done (new transmission) seems to be very good so far. My only issue was that they never returned a call whenever I followed up on the part (which took 3 weeks to come in). I know the part availability was not their fault, but I would have like a call back at least once.

A customer no more!

24 de sep. de 2012

Girard Nissan, I would imaging any dealership owned by this group, is the exemplification of a slimy, greedy, lying stereotypical dealership. I along with three others have been left with no other feeling other than cheated. No one seems to want to help, no one backs up what you may be promised. Whatever you are told, it is not the truth!

ash.hutchison

10 de sep. de 2012

I was told the service would take about an hour to an hour and ten minutes and the service was done in that time frame so I was very happy with that. I got a free car cleaning out of the service so that was also a great thing. The customer service was great I couldn't have asked for anything more.

cherie.anne.mostowy.bourgeois

9 de sep. de 2012

Martin was such a pleasure to work with. He made it so easy for me to come in and look at the car and helped me deal with my out-of-state purchase. The were no hassels and I highly recommend anyone that needs a new car to go see Martin White.

Liz_Bolduc

7 de sep. de 2012

I walked in just looking for a good deal, not even thinking it was possible to walk out right then with a car. Everyone was extremely friendly, and very helpful. There was no pressure at all. I'm glad i choose to go to this dealership and would highly recommend it to anyone else.

forest688

7 de sep. de 2012

We came in just looking and the deals were so good that we wanted to buy. My daughter was set on an Altima but when we got home I realized the maxima deals were even better. Without missing a beat, Patric shifted and found us the maxima that we wanted and the color that we wanted and beat any price that was out there. I am very pleased with my car and the deal that we got. Thanks.Bobby Forest

mgouvin11

5 de sep. de 2012

Went to Girard to buy a 2009 maxima and walked out of there with a 2012. Great service and friendly people. They didnt have the maxima in the color i wanted in stock so they had one i wanted there the next day. I would recommend buying a vehicle there to anyone and go see Patrick

chrrug

3 de sep. de 2012

Both Wafic Saad and George Salha were a pleasure on the sales and financial transactions respectively. Jamie was very helpful in setting up my bluetooth. The group at Girard Nissan helped make my first car purchase less stressful.

dondoyle

24 de ago. de 2012

Patrick was very friendly and effective sales person. We lookedat 3 or 4 cars in the colors and interiors desired. We got out on the road for atest drive. Then back at the dealership we changed our decision once the floor model was seen(2.5 Special Edition). We negotiated the trade in (2004 Camrey) and price. Decided on our financing with the business manager - Patrick even called my Insurance Co. for new insurance cards. I have "Never" had this done for me at any dealership. We drove away with a Great new car in under 4 hours.Don DoyleGroton Ct.

bhavani shekhawat

22 de ago. de 2012

Great people and great dealership to work with. They helped me in deciding my new car that was sentra 2012 special edition SR. So far really happy with them. All of their staff is really friendly and seriously, the service they provide and the effort they put in towards helping people out is unbeatable.

della53

19 de ago. de 2012

i came in a week ago and was looking to buy a new car when you had a sale and then came back this week to buy a car and talked with daniel and he was very helpfull.i would tell every one i know to go to you guys if they need a car .i really liked how i was treated and how daniel got me what i wanted at price i could afford.i will be back when i trade in my new car.i got a 2012 nisson rouge fulley loaded and great service.i needed to trade in my old truck because i had it for 12 years and it was new when i bought it.

Perci Crooks

17 de ago. de 2012

My experience purchasing a new vehicle at Girard Nissan was very positive. I felt my questions were answered in a respectful, caring manner. I did not feel pressured to purchase the vehicle in any way. I would recommend the dealership and the vehicle to friends. Thanks Jamie for a job well done. I enjoy driving my Roque every day and spend the day in my car at work averaging 75 to 100 miles a day. The road fatigue is so much less that I look forward to driving! Thank you.

Jmtimperio

13 de ago. de 2012

Don't waste your time on girard Nissan. Not only did they completely take advantage of us when we were buying our 2011 Nissan sentra sr, but the customer service is the worst I have ever seen from any dealership. There was a scratch on the front of our BRAND NEW car and we were told they'd fix it. Did they? Of course not. The price of the car and the gap insurance was outrageous, they don't work with you at all, and good luck trying to get your gap refund! We have been trying for almost two months now to get our refund and they refuse to return our calls or answer any questions intelligently. There are other dealerships around the area, go to them instead.

jenningsrc

9 de ago. de 2012

The service department was clean, crisp, and very professional. The work was performed very well. I would definitely recommend this dealer to anyone requiring work on a Nissan.

ricksue69

8 de ago. de 2012

it was an enjoyable experience no pressure and both ken and tony went out of there way to satisfy my wife's color options. financing was easy and fast we normally spend hours getting financing but it only took a few minutes.

samanthahinkle22

5 de ago. de 2012

Girard Nissan was very friendly and helpful. I really appreciated how nice the atmosphere was in the dealership and the sales person who helped me out was very enjoyable. They were very determined to help me get a great car for an awesome price and I am enjoying my car very much.

Mikabreanna

1 de ago. de 2012

I was very pleased working with Daniel. He was very polite and patient especially seeing as I had to bring my children with me through the process. I would recommend that people come in and see him to purchase a new vehicle.

ddrbrew

27 de jul. de 2012

I went to the dealer with a competitor's ad. I wanted the car at a the other dealer's advertised price. Girard was accommodating.The people working there are all very professional. I really can't complain about any part of the car buying process. Not all dealerships are this solid.

crazygary

27 de jul. de 2012

Well I arrived earleier that my appointment, and Kevin took me right in, within 30 minutes my oil change was done, and very courteous he walked around to find me,which is a plus. Kevin explained my overall condition of the repairs, which was thorough, I stated I need to see someone in body shop for a warranty coverage of some paint problems. Kevin walked me over too body shop and introduced me to Dan, who was very cooperative, smiling and greeted me very nice, he was overall very concerned with my rpoblem, and immediatley consulted his manager Peter, who stated to me he would give me ample time to get the car back to them for paint work. I am very happy at this point Girard Nissan has went the extra mile to help me.

Brenda Boisvert

19 de jul. de 2012

Later in the day, after taking my car in for this service, I was talking to my finance and telling about Kevin and what a wonderful job he did taking care of me. I was only scheduled for an oil change and had asked that a noise be checked out also. It ended up that I need a few things done and the time needed to do it would be later than I could get a ride back to pick up my car. Kevin offered to come and get me so that I did not have to reschedule, which he did. He picked me up at the end of the day. My car was all washed and ready to go! Kevin is a very knowledgeable and has a very good way that he communicates with customers that always makes them feel good!I have been coming to Girard Nissan for over 20 years now and have not had my cars serviced any where else. Richard has always taken good care of me throughout all of these years too. I may pay a little more for the service and parts but I come because I trust the work that is done there by all of the staff.Thank you very much.

JamesWIlch

7 de jul. de 2012

At time of write up, I was given a prive for the oil change. I informed him I had a lifetime oil change program. Associate informed me that they discontinued the program. It would have been nice if someone informed me of this decision. I have been getting my vehicle serviced for 15 years now and now they decide to cancel program and not informing concumer. That is just a bad business practice and bad customer service.

Madelyn Hammel

6 de jul. de 2012

I have been going to Girard Nissan for 10 years - first for my old Altima and then for my 2010 Sentra. Going back every year for all my service app'ts. should be enough of a comment for this dealership. I'm a senior citizen and appreciate they attenion to detail and the time they take to explain the service needed - cost - time etc.

bobp20

25 de jun. de 2012

Keith Krouch made the process simple and fast. He had the job done on time and arranged for a rental, along with taking the truck in the same day.

jae-r80

25 de jun. de 2012

Prompt, friendly, professional service....What more could you want from any company? Richard from Girard Nissan delivered on all fronts. Not only do I love my 2003 Nissan Maxima,I'm very pleased with the great service that comes with it!

chill101

22 de jun. de 2012

It was the most pleasurable new car purchase I have made. Jamie was very knowledable on the vehicles he was selling and I felt no pressure to buy or evading my questions. Bob the sales manager and Mike was also very pleasant and helpful in getting the lease/financing explained and dealing with my insurance company. It took longer to get the insurance on the vehicle then it did to reach a deal and finalize it with Jamie, Bob and Mike. I know that dealing with them during the lease and after will be just as pleasnat. Thank you very much to all at Girard Nissan - You made my day last Saturday.Sincerely,Cindy HillGroton, CT

ebanira

21 de jun. de 2012

they are definitely one of the best dealership i have visited in recent time, they took care of my vehicle like it was their personal car. i just want to say your service

Akam

20 de jun. de 2012

I had recently visited Girard Nissan Service Department for regular service of my 2007 Nissan Altima. They are very friendly and helpful people. They are answered all my queries, and, within an hour I drove back my Altima in perfect condition. Thank you for service and I definitely will recommend this dealership service facility for my friends.Alex Kamenetsky

allie2

15 de jun. de 2012

We bought a used Hyundai Sonata from this dealer for a graduation present for our son...the price was fair & car was in good shape overall...went back next day to pick-up purchased vehicle & that is when the problems start...First off the dealer is 1 1/2 hours each way away from our house... during dealer 'prep" of the car for us to pick up, someone dropped some kind of heavy tool on hood leaving a large scratch with paint missing...they act evasive about this when we show up to pick up car...come on...its so obvious its not even funny....finally they agree to have their body shop repaint the hood, but we have to come back in a few days to do it, along with plan on leaving the car with them for a day & half. Agree to give son a "rental" to use while they fix vehicle...fair enough......start driving "new" vehicle home & it starts to make a "nails on chalkboard" type of screeching noise that could be heard from car following "new" car home...continue on, as car does have a 60 day warranty plus it has to go back anyway in a day for hood repair...Son drops car off back at dealer...tell them about noise & please fix it along with the hood...given car rental...with NO GAS...plus the rental has body damage, bullet holes, etc in car...son brings all this to their attention....they reluctantly put 10.00 of gas into car & tell him no problem about damage to car..they know about it....no worries...I think all this over in my head & say hmmm 10.00 in gas is not quite fair as we live so far away & damage to car & noise is not our fault....so I call General manager, he agrees that 10.00 not enough...OK's putting enough gas in car to get it back to them & bring receipt...he will reimburse...fair enough...Day & half later, son calls to check on car & can we pick up...answer is sure...no problem, but we hear no screeching noise..?????...are u kidding???....I call them back & talk to service manager & tell him the noise is there PLUS when u feel the back drivers side rotor its hot to touch, while others are not...root of problem must be there....son had told them the same thing when he dropped off car....says he going to personally take car for ride...calls me back & says he hears nothing...they tell son to come pick up car...Son gets to dealer, to pick up his car....gives them the rental with some gas still in it...they look at car and ask him if he damaged the car...REALLY??? you don't remember that you just said you know about damage & leave with car a day ago??...sons frustrated of course....hopes car noise had just gone away...hood repaint looks good...gets on highway to come home...10 min into ride home the noise is back...he turns around & goes back....tells them to come out & feel the back rotor...its scalding hot!! hmmm they say...must be a problem there...HELLO??? no kidding....tell him they will go fix it...2 hrs later they come out & tell him they cant get part so he will have to leave car again until tomorrow at noon...hmmm...great....go to get him the rental he brought back....come back & ask him where it is because they cant find it...are you serious???....scramble to find obviously the crappiest rental on property...car wont even start & they want to "jump" start it & send him on his way...he tells them no I am not risking driving that home so far away when it wont even start for you....where is car I just brought back 2 hours ago????...they finally found it...he gets ready to depart & gets in & all the gas in the car is now gone....imagine that...goes in & says are you kidding...the car is on "e" again...I just brought this back with gas...they tell him just take it & bring receipts back for gas to get it back to them...Noon the next day...no call from dealer saying car ready...son calls...they tell him they didn't have his phone #....really now...its on all the paperwork & he gave it to them like 5 times....ok but service manager not available....he will have to call you back later...great...wait for the call....finally car is done....son makes trip back to get car....tries to give them receipts for the 30.00 in gas he had to put in...they refuse & tell him 20.00 is what he gets....take that or take nothing & leave...By this time he is so frustrated he calls me at work & asks me what to do....I tell him take the $20.00 & get your car & GET OUT of there...they are so not worth trying to argue with at that point & we will deal with it later somehow...he tells me to hold on & I hear him ask them, wait are you now laughing at me??? I can hear them in the background chuckling & saying oh no......I again tell him to get the car & get out....NEVER EVER would I recommend this dealer to anyone....I find this whole experience appalling to say the least

gjergjik

12 de jun. de 2012

My car is 6 months old 6,500 miles. Starting from the last month I hear a vibration under the hood like a metal part is loose. I wanted this to be checked for the safety of my car and a long life (Purchasing price 30,500 dollars). That is why I called Bob last week for an appointment. He was nice with me and told me to bring the car for a checkup on Saturday which is my day off. I asked him if I needed to call the service department to be aware of this appointment, but Bob said "you don't have to, just bring the car at 8:00 am". I did so, but Richard said that he got no idea of this appointment but he will try to have his guys take a look and drive the car. I told him that is better that I drive the car with the guy myself to show him the noise (vibration), but Richard didn't agree with this. I left the car for inspection and got another vehicle from Girard. After two hours Richard called me to tell me that his guy drove the car EVERYWERE even on the highway, but he didn't hear any noise or vibration. He told me to take the car home and come back on the next week to drive the car with his people and show them the problem. I went back and switched cars loosing all my day off for nothing. It was better for me if Richard was honest with me that morning to tell me that he got no qualified people and to bring the car other day, so I didn't have to sacrifice my day off.Regards,Gjergji Karanxha

rochavez55

9 de jun. de 2012

My wife and I have been a Girard Nissan customer for about ten years or more and would never go any place else to purchase our cars/trucks. Special thanks to George Salha and Martin White for being our friend and family. Respectfully Raul & Carmen Chavez

masebastian

5 de jun. de 2012

i had a friendly, good customer service, and quality of work. Also, the waiting room was clean and presentable to the customers such as myself

purposesage

3 de jun. de 2012

This is the second new car we have purchased from Girard Nissan this year. Jamie was our salesperson on both purchases. We have already recommended him and Girard to several friends who were thinking about getting new cars. We have also asked Jamie to keep us posted on used cars becoming available as we have a sixteen year old son ready to get his license. Our overall experience with the sales staff at Girard has been very good.

lovelylisah

28 de may. de 2012

When I came in to drop off my banged up truck, everyone was super friendly,courteous and understanding. Jim helped me go over all my insurance guidelines and reassured me that everything will be fixed to perfection. Well, they certainly delivered on that promise. Aside from a minuscule amount of residue left from the job, I'm completely satisfied and would suggest their service to friends and family alike. Thank you Girard Toyota!!!

ilangl

25 de may. de 2012

The service was great and they were patient in answering all of my questions and i would like to recommend for others as well for a great service experience!

dldsmg

24 de may. de 2012

Prompt, friendly, professional service....what more could you want from any company? Richard from Girard Nissan delivered on all fronts. Not only do I love my Nissan, I'm very pleased with the great service that comes with it!

maggytaylor

20 de may. de 2012

I love the vehicle I purchased. The car was washed, however the engine was not cleaned. I did not get an oil change, according to the sticker I will be due soon. They just received the 2008 Kia Sportage as a trade in over the weekend. I did get a good value on the trade in. I had sentimental value on my vehicle I trade in (2000 Oldsmobile Silhouette Premiere Van) that I had grown to love and thought someone else would feel the same as I did. I would recommend buying a vehicle from them again. I felt listened to and that was important to me.

mbavery

17 de may. de 2012

Chris was great to deal with. We never felt pressured by him. He was not pushy at all and answered all of our questions when we first met him at the dealership. He was very helpful, informative and went the extra mile for us. When I told him we were just shopping, he seemed to be truly ok with that. My wife and I really appreciated that. I e-mailed him a few times and each time his response was in a timely manner. My wife and I would definitely go back and see Chris when we are in the market for a new car.

dblee

16 de may. de 2012

I purhased my 1999 Maxima new from Girard Nissan. With 232,000 miles on it, it has had occasion for service. My Service Adviser, Richard, has been my adviser from the very beginning. His knowledge, experience, and integrity have been outstanding! He listens to my issues, and recommends the work which needs attention, without being aggressive, or pushy. He has even recommended delaying certain repairs which weren't critical, until my budget allowed. I can't give any better endorsement than saying he treats me as if I were his best friend.

Himanshi

13 de may. de 2012

Everything was great. I was very happy with service I got.Richard was very friendly and helpful. He explained to me everything that was going on with my car.

rhodyrae

5 de may. de 2012

My family and I have been driving Girard Nissan cars for many years and have never been disappointed in any vehicle. Their customer service is A one.

crazygary

2 de may. de 2012

The salesperson Jammie was very knowledgeable and answered all our questions, he even went over a nice checklist with my wife to get her familiar with all the new things in our 2012 Nissan Versa hatchback, the sales people were top shelf people very courteous, answered all of our questions, Jammie even washed and gassed up our new car and thats a PLUS right thier. I appreciate the great service from salesperson Jammie at Girard Nissan in Groton Ct, I will highly recommend this dealership to my friends in the very near future. The Buisness personal were very helpful in getting our needs fulfilled to get us Financed, thanks for going that extra mile for us. We appreciate the great service from GIRARD NISAN.

c.battista

20 de abr. de 2012

Purchasing a vehicle from Nissan of Groton was a pleasant experience. Salesman Bernie Loubier was very friendly and allowed for "no pressure" communication. He was courteous at all times and responded appropriately to our inquiries.

tinahpeck

4 de abr. de 2012

Our buying experience with Bernie was wonderful. He was patient and showed us each vehicle we wanted to see as if we were the only people in his world at that time. It was not a high pressure sales environment, and after we left the dealership for the first time we received an email with all the information on the vehicle we were interested in. The following day we were able to conclude the transaction with a great price and fair value for our trade. Overall, great treatment and a great experience.

cerase

4 de abr. de 2012

The staff at Girard Nissan were extreamly helpful and friendly.We were actually in Florida when Bob called and offered us a super deal on the new Maxima. We leased our first Maxima three years ago and just love the car it is sporty yet roomy and comfortable. We had no problems with that car and believe that will be the case for our new one, The sales staff explained how all the fetures of our new car worked and even set up our bluetooth for us. They were extremly efficient when we came to pick up the new car the whole process took less than an hour. Bernie did offer also to come to our house and program the garage door opener for us if we had any difficulty.I would reccomend to anyone to go by and visit the staff at Girard Nissan it will be a very rewarding experience and you may even purchase a new car, I would certainly reccomend it.Sincerely,Anthony Cerase

eciccone

31 de mar. de 2012

Ever since I bought my 2010 Nissan Pathfinder from Girard Nissan, I've taken it in for the regularly scheduled maintenance requirements and complimentary ones as well. They have always been courteous, taken the time to answer all my questions, friendly presentation interacting with me. They provide accurate information when answering my questions. They are very courteous over the phone also. My car is always returned running very smoothly, feeling "brand new" again. It is quite the drive for me, however it is worth it. I would DEFINITELY recommend Girard Nissan. I love my Pathfinder!

patches72

18 de mar. de 2012

I love this dealership, have dealt with them in the past with past Nissans and now that I have 2 Nissans again, will be dealing with them from now on. Great and friendly dealership. Treat your cars with great respect and explain everything to you so you can understand. This is the best place for Nissan services.

richmoconnor

16 de mar. de 2012

Have been using Girard Nissan since 1990. Wafic has sold me my last 4 cars. All done well, with no surprises nor insults. Delivery smooth. $$$'s in line with expectations.

magicsmitty

28 de feb. de 2012

I was extremely pleased with every facet of my new vehicle sales experience at Girard Nissan and will definitely be going back,Wafic and George and the financial staff were particularly helpful, friendly and accomadating!

aarondavidson

24 de feb. de 2012

I have been visiting the shop for a few years and service has always been great. I recently visit a different Nissan dealership that is closer and was very upset over the service. I returned to Girard and received excellent, professional service.

trueplenty

16 de feb. de 2012

This is my fourth Nissan from this dealership. The cars run great and the service is quick and accommodating. I now have a Versa and wish it had the firm seats of my old Pathfinders.

lanhphong

14 de feb. de 2012

This is the second vehicle I bought in the last five months. The service and curteousness of Mr. Saad is second to none. He did not try to pressure or hassle me into purchasing anything, which make the whole experience that much better. The whole sale team is great as well. They follow up and make good on their promises.

dalejarrett4ever

1 de feb. de 2012

I had an emergent repair needed on my brake system for my 2005 Nissan Altima SE and needed it done the same day due to needing to drive up to Providence to catch my flight for business reasons. I brought the car in first thing that morning and Chuck got it right in and assessed the problem. They had an issue with parts availability and the nearest parts were in Manchester, about an hour away. Rick, who is the Service Manager, drove up to Manchester and back in order to get the parts quickly and promptly. He delivered the parts to Chuck, who had already prepped the car to save time, and he repaired the brake system along with doing a complete 4 wheel brake job and a brake flush.I was back on the road by 12:30pm and made it to my flight up in Providence with no problems.As I have said in the past, it is service and quality of work such as this that makes dealerships like Girard Nissan stand out from others. I sincerely appreciate all the work that Rick, Chuck and Kevin did for me that day and this is one of the many reasons I only have my car serviced at Girard. It has been going there for 7 years for service and has 133,000 miles and still going strong.

tapas1269

24 de ene. de 2012

I had an excellent experience purchasing a new 2012 Nissan Murano SL at Girard Nissan and I am loving my vehicle. Both Sales persons (Bernie) and manager (George) were very courteous, friendly and professional. They made my purchasing a pleasant experience and particularly, Bernie was knowledgeable and understood my need. I had just 'OK' experience with the Finance consultant (Mike) who sold me an extended warranty that was not backed by Nissan. He did not provide right information about the Nissan-baked extended warranty. He denied, Girard Nissan deals with Nissan's Security +Plus extended Warranty.

kenmac1

18 de ene. de 2012

Girard Nissan is always at its best, some of the most friendly, courteous, professionals in the industry. I always feel like close family when I walk through the door; whether it is service or sales. Richard as always is at his best in service.

johnbrockmann

13 de ene. de 2012

right from the start kevin y arranged for some requested repairs. he also had rich test drive and inspect this recently purchased z with 150,000 miles; he uncovered several minor defects that needed fixing. the repairs were handled promptly.

njsabilia

2 de ene. de 2012

From the start finding the car on the internet, the contact with Mark was friendly andhelpful and the transition to James on the sales floor was seamless,James went out of his way to show us the Murano and its features,with all of this having to take place over a few days as we had to coodinate both my wifes and my work schedules.George who was handling the financing was also extremely helpful and friendly and was able to get us the best loan and payment I feel was possible for both us and the dealership. I would definately reccommend the dealership to family and friends and hope to be a returning customer in the future

maximamomm

31 de dic. de 2011

This is our third vehicle purchased at Girard. They are responsible, friendly, & efficient. Like them, like their product. They worked very hard to sell us a car. We actually came in for one vehicle and walked out with another. We were not pressured, we just changed our mind. Pleasant experience. Love our new Murano.

tomas.a.garcia

22 de dic. de 2011

Second car I've bought through Girard Nissan and Patrick. I love the enthusiasm and climate he and your dealership provide. This was a very easy and straight forward purchase.Thank You,Tomas Garcia

Madelyn Hammel

21 de dic. de 2011

Richard of Nissan Service Dept. in Groton was very informative and made sure I was aware of the condition of my car after it was serviced/checked. He made me aware of the fact that the car's alignment was (altered) out of alignment- via- hitting a curb which I remembered. I wanted to get back to Glastonbury to continue helping my daughter-- and hesitated on making an app't. for the repair.Richard, after checking with the service team which could put 2 men on the alignment and tire rotation, made the alignment happen, immediately and quickly, so that I could return to my daughter's within a reasonable timeOf course, the amount/cost of this service appointment was more than I excepted but then the work was done within the same day appointment. What Good Planning and Servicing!!!Thanks again. Madelyn Hammel

jacinct

16 de dic. de 2011

good job on replacing horn after being told it had to be ordered. replaced with one on lot; bad job reconditioning. Looked no different! Dissapointing!

jacinct

12 de dic. de 2011

sales person was very friendly. Finance manager rushed paperwork quicker than I wanted; and got frustrated when we changed our mind about the payment option.

all2surreal

6 de dic. de 2011

Knowledge of parts needs was great. I was impressed with the new vehicle report, which covered everything on my truck. I've been coming here for six years, still great!

clgsbc

2 de dic. de 2011

Richard Girard explained in advance the service that would be performed and reviewed this service after it was performed. He was thorough and very helpful, and service was performed in a timely fashion.

DJEFFERS

29 de nov. de 2011

We have been customers of Girard Nissan for 25+ years. The service we receive from both the Sales and Service Departments are exceptional. Our concerns are always addressed in a professional and friendly manner. I have recommended this dealership to numerous individuals and their feedback to us have consistently been positive. In fact, we purchased our third Murano recently.... We truly are a Murano family!!

marsha zimmermann

10 de nov. de 2011

I would be able to reccomend this dealership because I bought my 2004 Xterra here and almost all of the service has been at the service department. These service people do a conscience effort to make sure the car is in good shape. Now the Xterra is 118,126 miles and runs well. They are happy if I'm happy. Thank you.

DarqChildNYC

26 de oct. de 2011

This is not entirely about my recent visit with them but my dealings with them overall. I had thought my dealings with Girard Nissan had been great until I began to be bilked by them. I put $30K cash down on my vehilce. At 1st the service appeared to be great then at every oil change it seemed they found something they had to "quote" or "repair" on my vehicle. True I am a woman but I'm an experienced driver (driving since I was 15, no accidents until I was 34 & I wasn't at fault) & owned all my vehicles except this one outright. 1st tune-up, $710 paid! 2nd Tune up, $710 paid! The bilking began with my tires. Only Toyo & only 2 offerings for my vehicle, $2K paid! Then my 1st brake job, quoted $600 but paid $800+! On an oil change they noticed a "scratch" (actually paint transfer)on the rear quarter panel and without prompting gave me a quote of $1100 for "repair" and repainting. I buffed out the scratch without having to repaint it myself for $5! Then on another oil change I was told that my calipers were shot and needed to be replaced to the tune of $680! I didn't believe them and took my truck to my usual mechanic and he said the calipers were fine, clean and pushed back without resistance or corrosion & he replaced my new Toyo tires bought online for $700 for set of 4! Then to test Girard I put an item in my front passenger seat that I knew would set off the air-bag light. I was due for an oil-change so I took it to them and they came back with what I thought it would be diagnosed as but in the interim they checked those "bad" calipers and ended up breaking the ABS sensor off. The nerve of them to have called me, told me what THEY had done and then expected ME to either pay up front for the replacement part or come and take my truck until I would pay for the replacement part at $190 plus labor costs! I told my mechanic and he was appalled that they were going to have me drive my vehicle with an ABS sensor missing as it would have thrown off the other 3 and I would have been in real danger as well as having to pay for major repairs IF I didn't kill myself and others 1st! I called back and demanded that since they admitted they broke the sensor that they replace it at no cost to me and since I didn't authorize them to even look at that "issue" they better do as I asked ASAP! They did it and that was the last time I took my vehicle to them until I needed my CVT fluid drained and filled (which only they can do apparently) nearly a year later! Also 2 days before the vehicle started making a revving noise and I told them exactly what it was also. It was the wheel hub assembly on the front passenger side and my mechanic said the parts were Nissan only, no aftermarket offerings. Girard charged me $108 to diagnose which I had already had diagnosed and informed them of. Them $203 for the parts, $400 for the labor and they forgot about my CVT fluid change because they had bigger fish to fry and more money to get out of me with the wheel hub assembly issue! I had to remind them about the CVT fluid change when I brought it back to them for the wheel hub assembly repair. The only reason m,y mechanic didn't do it is because after Girard got their greedy little hands on the vehicle they charged me the $108 already and I was going to have to pay it so I figured just let them do the repair & I thought the quote had included the CVT fluid change because that's what I originally went in there for. That wasn't the case, the CVT fluid change was an additional $229! They also "quoted" me about $1700 additional things on my vehicle, none of them major mechanical issues and none of them issues my master mechanic of 40 years couldn't handle at his shop! Oh yeah, he quoted me $467 for the same job with the unavoidable $203 parts and the labor! I am appalled at Girard Nissan! I take care of my vehicle and I do the routine repairs and I trust that when I go to them that they are upfront and honest about what needs to be done to my vehicle but they haven't been! My original service person was Don but since he left I have been bilked over and over again. There is no telling what "repairs" I've paid for that I didn't need since his departure! I will never buy another vehicle from them nor will I have my vehicle serviced by them unless absolutely necessary!

trueplenty

26 de oct. de 2011

This is my 4th Nissan, great cars but I come to your dealership for the service! I have been a faithful customer for more than 20 years-I think only Richard Girard is aware of that. He is always good for a warm greeting!I do find all the follow up and questionaires a little too much...you should be checking with the people who don't come back

vijayshriram

25 de oct. de 2011

Very professional. I've been using Girard Nissan for 2 years now. The service has been wonderful. They've been helping me maintain my car in shipshape. They even arrange for my pick-drop on the day I leave my car with them for servicing. Recently, I had to change my fuel-tank door. They did not have the part handy, but they could give me an exact date when I could bring my car to get it fixed in just 15 minutes flat. The speed at which they got that done was amazing.

jjolin22

3 de oct. de 2011

Great customer service!!! Robbie Tasca, Patric Saad and Mike Wilson were very friendly and made purchasing our Nissan very easy. They took the time to go over all the features in the car so we knew how everything worked. They went over the different warranty packages and helped us pick one that worked best for us. And they even gave us a tour of the dealership so we would know where to go when we have the car serviced. I would definitely recommend Girard Nissan to anyone who is looking to purchase a new car.

jrubin1129

29 de sep. de 2011

My husband and I went to Girard Nissan on a Monday night after 6 p.m. Bernie Loubier was very helpful and willing to stay late taking us for a test drive and then speaking with us after the test drive. I went back on Tuesday night and spoke with Bernie once again. We came to an agreement on both the trade in of my car and the purchase of a new Nissan. They took care of getting a pay-off on my trade-in as well as contacting my insurance company and getting me coverage on the new car. Bernie explained all of the options in the car and their use. We had a very favorable experience with Girard Nissan.

paper

26 de sep. de 2011

The service advisor (kevin) did a great job of getting the murano into the shop as sone as possible. After being tow in.The car needed a lot of work. Struts steering linkage, a new tranfer case plus other work.The warranty I bought paid off.The service dept did a great of getting the work doneS\

Unknown30

20 de sep. de 2011

My experiences prior to this last visit was horrible. I was treated like I didn't know what I was talking about and they said they would get one of their "great technicians" on my issue. You telling me you don't have all great technicians? It took two tries for them to fix the issue and then I go get an oil change and the person wasn't much help at all. This past time I went, I had great service versus that last two times (which is why I gave mostly good feedback). He knew I was waiting and they did my oil change, tire rotation, and washed and vacuumed my car, on top of having to pay less than what was quoted. I kind of feel the only reason they went above and beyond this time around was because I did the personal survey their dealership sent out because it was ironically after my other experiences and before this one. If the other dealership was closer, I would go there but if they give this great service next time, I will consider going back.

srgrant

12 de sep. de 2011

I was very pleased with my experience with this dealership. Thank you for all your help. We are planning on a another vehicle soon. We hope you will be able to help us with that purchase. Thanks again. Mrs Salma Grant

dalejarrett4ever

6 de sep. de 2011

As always, it was a pleasure to have my 2005 Nissan Altima serviced at this dealership. I had to have my two belts replaced and it was done expeditiously. After the work was done, they washed my car for me which was great as it really needed it.I have come to realize that my Altima has been running great and has close to 130,000 for one reason and that is the outstanding work done by Chuck who is my service technician. Chuck is the only one that has been working on my car since Day 1 and it is because of him that it is still running strong.Thank you Chuck, Kevin and the entire team at Girard Nissan.

whinnielms

5 de sep. de 2011

I called my Nissan dealership to schedule a routine oil change on my Nissan Rogue. The customer service was great and did accomodate my schedule. I arrived the day of my routine maintenance and was greeted very kindly by one of the customer service representatives. The day I arrived, was only 2 days after Hurricane Irene had slammed into Connecticut and I had asked if they had coffee. I was curtiously directed to the area that they had for a cup. I sat in the waiting area and was able to watch a bit of television, seeing how I had not see that for several days as well. It was approximately 1/2 later and Richard approached me to tell me that my cas had been serviced and if I had the time they would wash my vehicle for me. This was also no cost to me.The customer serive, service team and everyone that I spoke to at this dealership always have a smile and are wonderful. You have quite a team here.Thank you...Lynn Perkins

BaratzR

3 de sep. de 2011

A visit to Girard Nissan will always be a pleasant one for me.The staff is incredibly nice, the technicians incredibly proficient and the management superb.I always feel like they treat my car as if at was their own!!If I move to the other side of the planet, I will still buy all my cars from Girard....Sincerely,Ronald E. Baratz,DDS

fishinman25

1 de sep. de 2011

I was. Treated good. Everyone was nice. I love the car. They gave me a good deal and showed me around the dealership. I will be back thanks again.

davidnelson

31 de ago. de 2011

As long as I was having the front bumper repaired from an accident in a parking lot, I also had some other ding and scrapes repaired.Emil and Keith were friendly and quick and took care of everything with the insurance company. They also provided a free loaner car for three days!The repair work was excellent. The car looked brand new.I will definitely return to Girard Nissan for any future body repair work.

djm6689

27 de ago. de 2011

I had a great experience with this dealership. Walked in expecting to talk about financing for a 370z and walked out owning a brand new Altima Coupe 3.5 SR. They effectively made me realize that being in CT I would rather had a FWD for my daily driver with all of the snow that we get. Financing came through in 15 minutes with 0% APR. The whole process took about two and a half hours and a majority of that included the extensive test drive that I took. I sat down with the dealer and went through every detail of the car and he answered any and all questions that I had. The dealer picked me up from work the next day and took me to the dealership to pick up my new car. Great experience. Very quick and painless.

sara munro

21 de ago. de 2011

Service of personnel at desk was great. Only had one problem. Getting the shuttle. Had expected to ride on the 7:45am one and requested it. Sat and waited until 8:10am and decided to check on where it was. I was advised the shuttle driver was sent to the DMV and nobody informed the service desk personnel. They got another man to drive me to work. I had an 8AM merchant meeting which I never got to. Next time I will remember to schedule my service visit on a morning when I don't have a committment to anything, but get to my store before opening time. Thanks. Sara Munro

ecoogan

14 de ago. de 2011

I have been going to Girard Nissan for over twenty years. In that time we have leased a new vehicle every three years. The people and the service are great. It is always a pleasure to go there and deal with the people that I have mentioned. The guys at the service department are also friendly and do there job well. I will continue to go there because of the way we have been treated. Ed Coogan

kurt carlson

24 de jul. de 2011

Richard was very thorough in explaining the service and what was to be done. It was done in the prescribed time. It was done well. The inspection revealed issues with the vehicle and what needed to be done. Richard was very cooperative to work with my needs. He was very courteous.

dalejarrett4ever

11 de jul. de 2011

Brought my car in for its normal oil change along with the recommended fuel injection cleaning service. As always both Kevin and Chuck were outstanding. Chuck also let me know of some upcoming repairs that will be needed which included my belts and my brakes. It is not necessary to have these done now because if anyone is familiar with brakes, they are not cheap especially when it comes to getting rotors. The one disadvantage to Altima's is that they do go through rotors but that is just the nature of the beast with owning any type of car but at least Chuck gave me a heads up on it so I can start putting money aside to get these things done. I trust no other person to work on my car and that is Chuck. As I have said before in my reviews, he has been the only technician in the past close to 6 years and my car runs like it is brand new. A big thanks goes out to Chuck for his professionalism and his high standards of work. Thank you also to Kevin in Service who always does his best to ensure everything is done and takes care of me with my service bill. Girard Nissan is top notch and all of the employees there are great. I highly recommend everyone to get their cars there.

ahopfer

8 de jul. de 2011

Girard Nissan has been one of the best Service Departments that I have worked with. I wish I bought the car there. The dealer that I bought it from has not been honest with me.

jmv

20 de jun. de 2011

My husband and I took our vehicle to this dealership to find out what was wrong with the car. It had a recall on it that the dealership refused to admit even existed. Both a family friend and my father in law are mechanics....they know about recalls. So the dealership decided to give us a list of things that needed fixed. Some probably do. Then they told us that to get my car running again they would have to replace a part that we had literaly just put in the car two days before and what they wanted to charge was insane. We decided to have a friend fix the car. Well when I got in the car we were missing a fairly large sum of money. I called the manager to have it rectified and he pretty much called me a liar. Fine you don't want to replace the money that's one thing. You call your customer dishonest when you have a worker who is a thief....that's just unintelligent. I told the manager as much before hanging up on his monotone about not knowing what we did or didn't have in our car and trusting his workers bla bla bla. These people are crooks. My mistake for being too trusting....their mistake for continuing to have a thief working for them. We won't be going back to this dealership for quite a few reasons.

jd7058

10 de jun. de 2011

they tell you they found a car .so they ask for deposit.next day you call no car. they are still looking for one . so a total 5 days no car.but still have your deposit.you call to ask to credit your card.they tell you you have to drive all the way up.it only takes a 1hour to get there.it's not true there can do this with out you or your card.i rate this place an F

ddrbrew

27 de may. de 2011

I had done my research online so I went in knowing exactly what I wanted and how much it should cost.Girard met my price.Girard had the car ready that day. I had never purchased a car at this dealership before.When I went to the dealer I figured that there was a 50% chance that the dealer would meet the price on the car we wanted. Girard came through.They were really fair and honest. They treated us well. I would buy another car at this dealership based on this experience. I have worked with dealers and dealerships that I would not return to. I would recommend this dealership highly although I did go in to the dealership knowing exactly what I wanted and how much I wanted to pay for it.

Ken McBryde

16 de abr. de 2011

The service and attention given me and my needs was absolutely exceptional. Wafic (sales consultant), George (sales manager) and the entire staff were courteous, highly proficient, professional,and knowledgeable. I highly recommend Girard Nissan to anyone looking for an auto. I was in and out in two hours with a new auto that I am very pleased and happy with. It does not get any better than this.

lamemj

15 de abr. de 2011

The entire staff was courteous, professional, and possessed an extensive knowledge of expertise on the services I had done to my vehicle. They all went above and beyond anything I expected. My car was not ready(the repair took longer than anticipated)so they made sure that I had proper transportation. They took care of everything!!!! I can't say enough about my experience with Girard Nissan. I have recommended their service and sales to everyone I know.

Brenda Boisvert

14 de abr. de 2011

I have been coming to this dealership for 21 years since I purchased/leased my first new 1989 Maxima (through our company Systems Engineering & Analytics)in March of 1990. Richard has always been wonderful to work with and has always taken very good care of the cars I purchased/leased at your dealership...a 1994 Maxima, 1996 Quest, 2000 Maxima, 2000 Pathfinder and, after a new owner of the Company, a 2003 Maxima, 2006 Maxima, and 2009 Maxima. I currently own a 2006 Infinity G35x which is the car that I am currently having serviced there. I have a great trust in the service provided by Richard and all of the staff in the service department!

thomasri

13 de abr. de 2011

Im in the military and have been going to Girard Nisan for all maintenance on my car and any body work. I've had no complaints in the past two and half years going there. Thank you for the support your team has given me while taking my car to your dealer ship.

ErinZ

3 de abr. de 2011

Customer Service: They anticipated my needs, not just did what I asked (which is all I wanted), and definitely didn't just do whatever they wanted to do, disregarding what I'd asked. Example: I had my engine replaced, and they inspected the car not just for things they might do to gain themselves more work, but they inspected things that have made me get rid of used cars before - rust in nooks & crannies, looked at suspension issues particular to my vehicle, etc. I found this extremely helpful, especially since it wasn't just done to maximize their bill. Quality of Work: We discussed the details of the engine swap and related work, like new spark plugs and how the threaded holes looked, thermostat, etc. These were the kinds of things I'd do if I were doing the job myself. Friendliness: I don't personally care about friendliness; I want them to work on my car like a serious professional and I don't need them to pretend to be my friend. Still, it's nice to be friendly with people, and these people (all of them, from the manager to the cashier) were professional and friendly. They could even be a dealership in the south (where people usually ARE friendly) and fit right in. Overall experience: Not sure what this means, but I figure it means that there was no reason to think I'd go elsewhere next time. I trust these people and so I figure that is close enough to saying that their overall score is great. Price: An engine replacement is not a simple job; I've usually done them for my own cars, because of our budget. The price is not something that's easy to compare. They worked with me to make the price very reasonable, so I can only describe what they came up with as great.

dalejarrett4ever

23 de mar. de 2011

My Service Engine Soon (SES) light illuminated on my dashboard Sunday evening while driving so I took my car in first thing Monday morning to have it checked. I usually have Chuck look at my car as he is really the only one I like working on my car since he has been for over the past 5 years but he was out that day so Kevin had Rich get the car in and hook it up to the computer to find out what was causing the problem. Kevin came and got me in the waiting room and brought me out to Rich to explain the problem to me. Rich was very thorough in explaining to me that it was a problem with the Throttle Body and that he recommended not to drive the car because of safety reasons. Of course, I trust the judgement of any of the service technicians at Girard so I made arrangements with Kevin to have the car kept at the dealership. Kevin informed me that he would have the part shipped overnight and could do the work first thing Tuesday morning. Kevin explained the breakdown of the costs and even though it was a bit expensive I knew it was the best option because I do not want to be driving an unsafe car. Kevin immediately contacted Enterprise Rental and made arrangements for a car for me to have while the car was waiting to be worked on. The following day, Tuesday, Kevin called me around 11:00am and informed me the car was repaired and ready for pick up. I arrived at the dealership after returning the rental car and found out that Chuck, who was out on Monday, did the work on the car that Tuesday. Even though Rich diagnosed the problem and I had no problem with Rich working on the car, they knew that Chuck is the one that usually does all the work on my car and I greatly appreciate them doing that for me but like I said I would not have mind if Rich did the work as he is one of their Master Technicians and after talking to him that Monday I had no doubts in my mind. The technicians at Girard are top notch and professional. I would not even think of having my car serviced anywhere else. I spoke with Chuck about the work that was done on the car and as always was very thorough. These guys are the unsung heroes and I just want to personally thank Chuck and Rich for what they did to diagnose and fix the problem on my Nissan Altima. My Altima is a 2005 V-6 SE with over 123,000 miles and still runs like it is brand new and the reason for it running so well is because of the guys like Chuck and Rich. I did want to send a personal thank you out to Tara who works in Customer Support, she is the one that takes my money...LOL, just kidding. She always has a smile on her face and very peronable, it is people like Tara also that make it a pleasure to bring my car there even for my routine oil changes. Thank you again to Kevin, Chuck, Rich and Tara, you have a great team there at Girard!!!Sincerely,Tom

whspiers

12 de mar. de 2011

From the first time I contacted Girard Nissan, I was treated very well. Richard was friendly and helpful and made me feel comfortable. Richard told me he had to check on ordering parts and would call me back. I was contacted very shortly afterwords and an appointment was set up for the next week.I brought my car in at the appointed time. The work was written up and I left the car. The car is running as expected.I am pleased with the service I received and I would recommend Girard Nissan to others.

cm percy

5 de mar. de 2011

to whom it may concern:Richard Girard, our mechanic, sorry, we forgot the name, were all very professional, they were very happy to explain everything in detail. Richard took us out to see the progress while parts were awaiting arrival, where we met our mechanic & he explained & was very confident in what he was doing which put us at ease. They also went to the extreme to make sure we weren't inconvenieced, seeing we both needed transportation for work, to provide us with a nice car for the week. They did this during a very busy holiday week, presidents' week. They thought of the customer over their own needs which made us feel special.Thanks, again!! Girard Nissansee you at 90Kthe Percy's

rosejess

20 de feb. de 2011

When I brought my car in, I had my twin 4 month olds with me. Everyone made sure that the service was done quickly so that I wouldn't have to wait too long. They were also excited to see the babies and checked on me frequently. When it was time to leave, the manager followed me out to make sure I could get the stroller and car seats back in (despite the high winds).

cookbkng

8 de feb. de 2011

Ryan explained everything that he was doing to fix my problem about a light not going off and causing me to fail emissions testing. I feel that he was honest with me and trustworthy. I have had a very hard time with other dealerships. He told me about two other problems and I told him I would be back when my income tax check comes in and that should be next week.

trueplenty

4 de feb. de 2011

This is my 4th Nissan, need I say more The cars run great have great sound systems, handle well on the road and my new Versa gets great mileage. There was a different salesman for each car but they all were professional and I felt they gave me a good deal. As far as service goes, Richard takes good care of me! Thanks!

Ndh1984

28 de ene. de 2011

Customer Service: This received this rating due to the fact I needed to return to the dealership for owners manuals etc. Also for the fact I was the one who had to take the car to get gas and then return the next day for reimbursement. I also was never shown nothing more than how to start and stop the the motor of the car, and how to open the fuel fore before being sent on my way.Quality of work received a rating of n/a due to the fact the reason for visit was for a new car purchase and no one touched the car.Friendliness: The dealer and manager were nice, including the gut who helped me the next day in helping setup my ipod and cell phone to the car. The finance manager I over herd yelling and using foul language to someone on his personal cell phone. This made me nervous when I had to sit down with him to go over the final cost.Overall Experience: My overall experience was not a great one. This answer is partially based on the previous response to the questions on this survey. I also base this answer on the appearance of the facilities, which I found to be badly maintained, missing lights, leaking ceilings, and a lot not treated for ice conditions when there was abundant ice.Price: The price was ok based on brand and features. I felt way too much pressure on purchasing things including etching and tire packages, when i told the finance officer that I was not interested in those things, nor was anything ever etched on to the car.I would not recommend this dealership to anyone. I recommend this dealership learn some customer service skills. If not I hope that Nissan will no longer allow this dealership to sell their products. Furthermore I find their sales ethics unacceptable.

mohammedjordan

26 de ene. de 2011

I can't thank the guys enough who treated me as a valued customer and made my experience a pleasant one... The team that took care of me,exceeded my expectations!!!And I also just wanted to send you a quick note to commend the outstanding professionalism and salesmanship of Goerge, This is the first time we have dealt with Goerge and again, he was spectacular. He knew the various cars inside and out, he was honest, straightforward and a true professional.It was a pleasant car buying experience which has not always been the case over the years with other Let me also say your entire staff is extremely good as well. You run an outstanding business and I will not hesitate to recommend your company Thank You :)Mohd Awawdeh973 979 4659

clgsbc

7 de ene. de 2011

Everything was fine, regarding my car. I had the oil changed and car waxed. The only problem was the loaner car - when I got on the highway, I saw that the gas gauge was below empty. I held my breath until I was able to find a gas station in Mystic, but then was unable to open the gas cap compartment. Pulling up on the knob did not release the cover. I had no tools, so just tried to pop the cover with my bare hand, to no avail. I called the body shop and they sent a mechanic over. He was able to pop the cover with a screwdriver, so I put in 4 gallons and was on my way. This has no bearing on the service on my car - I got my oil change and a beautiful wax job. But it was a bit scary, driving on I-95 with no gas. I figured I must be driving on fumes - that gas gauge was way below "E" - a first-time experience for me and I hope the last.

dalejarrett4ever

3 de ene. de 2011

I bought my car from this dealership back in 2005 and have been bringing it there for every service which includes oil changes and the normal interval services such as the 30,000 miles along with having my fuel injectors cleaned once every 20,000 miles or so. I always have the best service and there is only one service technician that I will allow to work on my car and that is Chuck. He has worked on my car since day 1 and keeps my car running in top shape. My car has just gone over 120,000 miles and it runs like a champ and that is all because of Chuck and the great team at Girard Nissan. Of course I have had a few things go wrong on the car that have cost me some money but in the long run, it just means my car will last that much longer and it sure does beat having to make a car payment every month. Thank you again to the entire team at Girard Nissan!!!

D. Morgan

30 de dic. de 2010

Price: a little steep for labor, again much more that actual parts----BUT I realize that you pay for quality work---I do enjoy my visits to the service department as well as the sales dept.--which hopefully I will not need to visit for some time.Visiting with Wafic is always a pleasure.

llwolf54

14 de dic. de 2010

Very good and very professional atomosphere. Kevin is very professional and prompt in duties as a Service Department Representative. He deserves a high commendation for his work. We can assure that we will return to the dealership for the continuing service on automobile.

dsoldato

9 de dic. de 2010

I have been having my car serviced at Girard Nissan for a couple years now, usually only for an oil change or tire rotation, due to the convenience. After having heard a thumping noise in my wheel for the past few weeks, I just asked them to take a look at it. An HOUR later, and $100 later, they told me it was a wheel bearing, which I pretty much suspected. They then wanted to charge me close to $500 to have it repaired, and told me that I should not drive the car. They could clearly see I was in tears, but didn't care. They already ripped me off for $100, now they wanted to rip me off for another $500. They see a single mom with a small child as prey that they can easily try to swindle. As soon as I got my keys back from them, I promptly took my car over to TK's Custom Auto in New London and he fixed my wheel for half the price. I only wish I would've taken my car there in the first place as they would've quickly seen the problem and not charge me an arm and a leg for it. Stay away from ANY of the Girard/Antonino dealerships!

jamescantillon

3 de dic. de 2010

Richard was very professional and thorough with my sons' 98 maxima. This is one of the best experiences I have ever had with a mechanic/dealership(thinking of trading my jeep for a nissan now!) Thanks again Rich!Happy HolidaysJames Cantillon

BadCarMagnet

8 de mar. de 2007

GOD-AWFUL DEALERSHIP!!! The sales people are all great until you start having issues with your brand-new vehicle - which you probably will (then you have to deal with the idiotic service desk). Bought two Nissans in just over a year - had to trade-in first Nissan b/c of MANY, MANY issues (had purchased brand-new w/ less than 10 miles on odometer), got a "better", newer version of same car thinking it was just bad luck w/ the first - now has a completely different set of issues that NO ONE WILL HELP ME WITH!!! I've already had the newer car in the shop more than 4 times for various reasons. The people DON'T take your complaints seriously, as a matter of fact, I called the dealership today to speak w/ my salesman (Mike) and he answered the phone, I asked to speak w/ "Mike", he replied that Mike wasn't working today. I said "Who's this? This sounds a lot like Mike" (I know his voice, I've dealt w/ him plenty of times) and he proceeded to hang up on me. When I called back to speak with the manager I was told he wasn't working as well, then I asked for a different saleman by name, was told that he ALSO was not working...load of crap. These things are only the tip of the iceberg, I'm so irritated I can't even see straight. Please don't give this dealership a CENT of your money, they are NOT trustworthy & won't want anything to do with you if you EVER have an issue - they also love to rip you off.