Jenny Birch md

24 de may. de 2014

They will promise you the world when purchasing the vehicle. ...Once you have purchased the vehicle they forget all about you. .your calls are never returned and obviously they only care about the sale and not the person...my experience was just averge...i think my next vehicle will be purchased at BMW of Warwick. ..customer service was outstanding during the sale...God forbid you go back and ask a question or if you have a concern...you will be waiting at the front desk until you can't wait any longer. Thank God I will be paying off my new BMW in 6 months...just don't want to deal with people that doesn't really care about your concerns. Drive the extra 25 miles and go tto BMW of warwick.

James and Melissa

1 de may. de 2014

We originally was at BMW of New London for service on our 2001 BMW X5 and after getting it back we had another problem with it, so we brought it back to service and they provided us with a loaner vehicle. We decided while driving the loaner BMW 528i xdrive that we were going to trade in our BMW X5 for a BMW 528i xdrive. We were appointed with David Morgan as our salesperson. He was great during the sale, at the time of delivery we noticed a couple of scratches on the vehicle so we told David and said we would bring it back to have them fixed. The next day we brought it back to BMW of New London and Girard helped us and provided us with a loaner while they fixed the scratches on our vehicle. However the day we come in to drop our BMW 528i xdrive off to have the scratches fixed we saw David and he did not even say hello. I felt that was not professional of him and he must of only cared about making a sale and not providing service after the sale. Girard saved the day and now the next vehicle we purchase will be purchased from Girard and I know that he will take care of us from the beginning of the sale and afterwards also. He went above and beyond to make sure that we are happy customers. Thanks Girard and Brendan in finance!

Mike

15 de dic. de 2013

Started out great and was interested in some vehicles but as soon as my friend tried putting his two cents in the sales person Eric got a little angry over his views and proceeded to use unnecessary language to describe my friend. Called the manager over and got Dewayne (who according to their website isn't even a manger) who didn't even help the situation.

B&HM

10 de nov. de 2013

Stephen and Nick go the extra mile to satisfy the customer. Stephen's been expertly managing our service needs for a while and we just met Nick this time. Even with service as basic as a brake flush and putting snow tires on our car, they find a way to differentiate themselves. This time, they cleaned the all weather tires/rims that I'll be storing for the winter. Nice touch! Thanks very much.

Carol

8 de nov. de 2013

Stephen and Rafael went out of their way to get me to work and pick me up when car serviced. Thank you to both of them

CarlC

8 de nov. de 2013

Prompt engagement, clear explanation, speedy service and great value. Also, an excellent waiting area in a beautiful facility. One of the best!

CJ

6 de nov. de 2013

The whole repair process was painless and efficient. They kept me informed and valued my opinions and time.

Love my new car

21 de oct. de 2013

Recently bought a Toyota Camry from Girard Toyota in New London, CT. It was a great experience thanks to Rick, my salesman, to Jon, who I worked with to finance the car. I felt comfortable and well taken care. I would recommend this dealership.

Techs & Tronics

19 de oct. de 2013

This is our third car from BMW of New London with each experience exceeding our expectations. David Morgan has gone above and beyond for us in informing us on the functions of our BMW as well as making the transaction very smooth. Eli is a numbers mastermind whom makes the impossible deals possible doing whatever it takes to ensure he gets it done for you. Robert is the finance guy whom tells you of some options, but does not try to pressure you at all to take them. The whole experience was seamless from beginning to end, which is especially, extraordinary when you consider my credit score leaves a bit to be desired. Thank you guys.

keif old saybrook

15 de oct. de 2013

Stephen is the best service advisor. He just gets the job done.From the initial contact ,to picking up my vehicle, he keeps me informed. Loaner car was very much appreciated .100% satisfied with this last service and all previous services done at BMW of New London.

PB

7 de oct. de 2013

This is my 5th BMW lease and I cannot say enough about the service and caring given by Lou Camarota. He knows me, and knows what I need in a car.....and the GT hit the spot. I needed something with a little more room than the 328xi, with electronic controls that help me do my business away from the office. Thank you for an excellent experience. Ciao, Lou.

EK

7 de oct. de 2013

Overall it was a wonderful experience to work with Luckson. We were not fully committed in buying the Venza so we left and came back 4 times.Each time Luckson greeted us with a smile. We felt we receved an excellant deal on the negoitiated price of the car and a good price for our trade-in. I would not hesitate to recommend this Toyota dealership when buying a car. I was introduced to someone in the Service department and scheduled my free 5000 mile oil change. I hope the Service department is just as pleasant to work with. One of the reasons, besides the fact that we really liked the Venza was the location of the dealer and having service done to the vehicle.

Richard P.

28 de sep. de 2013

This vehicle was purchased 2012 in Florida. From the outset, a thump existed in the front wheel during the braking cycle. Repairs were made in Florida, but the noise continued on our return to Connecticut. On 7/15/2013, the vehicle was checked by your shop and found to be OK and safe. The braking noise returned, and I contacted Toyota headquarters. and a case number was assisgned.I was told to go again to a Toyota repair shop. On 9/11/2013,at your shop, the mechanic properly diagnosed the problem, and repairs were made. Road test verified diagnosis. Service provided by your service advisors, Nicholas Parson, Hillary Drexler, and both mechanics Eric and Tom has been outstanding. Overall customer service from Girard Toyota has been excellent.

Tacoma Driver CT

24 de sep. de 2013

Came in for my first service at 5000 miles and appointment was on time & as described.

Nick

24 de sep. de 2013

I had a great experience buying a new vehicle. This was my first new vehicle purchase and Girard made the process easy fairly quick. They were very helpful and knowledgeable in explaining all the options on the new Highlander. The staff was very helpful. Eric M. was very professional and excellent in walking me thru the process with ease. Thank you for all your help. Nick

JaniceD Toyota owner

13 de sep. de 2013

My service experience for my Rav4 2009 on 9/6/2013 was excellent. The service consultant, Lenny Galante was professional, explained things, and listened to the issues regarding the service. He took the time to allow me to show him what I thought was going on. Very positive experience.

MJW

12 de sep. de 2013

I have just leased a 2013 Toyota Corolla. This is the fourth Toyota Corolla I've leased with Girard. Once again I worked with Kerry Greaves. He was extremely helpful once again. Five stars!! I am really pleased with the car.

Sue B

10 de sep. de 2013

I brought my 2007 BMW 530xi in for service last week.. I could not be any more pleased with the service I received! Steve set me up with a loaner and kept me updated until my car was ready to be picked up. I'm sure with the great service on my BMW, it will be running for years to come.

Geoff Burnham

10 de sep. de 2013

Last week I decided to drive onto the lot of Girard Toyota in New London,CT. That was something I had vowed NOT to do after a particularly bad experience over 20 years ago. However, it was Sunday, and I thought they would be closed and all I wanted to do was to physically SEE the car my research had led me to believe was the car I wanted, a Toyota Camry Hybrid. Much to my surprise, they WERE open. I anticipated being "descended" on the minute my car touched their lot but I wasn't ...I found the model I wanted to see, and checked it out.. again, no one bothered me...hmmm.. deciding I could always test drive the car there and buy it elsewhere, I ventured into the showroom where I was greeted by a smiling salesperson, Luckson Francoise. He answered all my questions and took me for a test drive. The car was exactly what I wanted and we began negotiating the price. I fully expected the big "sales pressure" pitch when the Sales Manager, Christian was brought into the negotiations. I was just waiting for the " this deal is only good for today" pitch. But it never came. Instead, Christian told me what he could offer me for my car and what he could sell the new car for, and what financing he could offer. The deal seemed too good to be true.. But wasn't that what they were supposed to make it sound like?? Without even pressuring me for a deposit, I left the dealership with the information in hand. I brought the offer to a friend of mine who is a dealer for a different brand, and had him review the offer. Even he couldn't find any flaws in their offer. I returned the following day and after a bit more of friendly haggling, sealed the deal. Two days later, I had my new car for a great price. Luckson and Christian had arranged the financing as promised. On the day of the closing, I was prepared for all the "dealer add ons" that would inflate the price--but they never came. Luckson and Cristian even arranged to have some after market equipment I had installed on my old car, removed and Luckson personally delivered it to my home two days later. That is what I call personal service!!! We left the dealership converts. From start to finish, the whole process went smoothly and with absolutely no pressure. They simply delivered what I wanted and only what I wanted for the price they promised and with no pressure at any time. What a refreshing change!!!! We even received two follow up phone calls from others at the dealership to insure we were satisfied-we were.

TJS

9 de sep. de 2013

I had a great buying experience at Girard. The sales person was attentive and knowledgeable. I was fully informed about the vehicle I was interested in. Our discussion about price was direct and fair. I really appreciated the professional approach by sales as well as management. I have had experienced with other dealers that was very poor. I left Girard feeling good. I'll shop there again in the future.

Earl Langley BMW 335Xi

24 de ago. de 2013

My recent experience with BMW service was horrible and unacceptable!!!! While Steve's handling was fine, the responsiveness and being ignored for an entire week while waiting "for an email" is rediculous!!! My vehicle sat at BMW for over a week while I was told they were waiting for an email reply, are you kidding me???? This is 2013 and you're supposed to be a high end vehicle dealership...............The manager was in some kind of training all week and not even a phone call from him/her stating that they were aware of the inconvenience of my experience but werer doing everything possible to rectify my situation. I am very, very hesitant to do any future business with Girard BMW again.................

Internet shopper

13 de ago. de 2013

I bought a new Highlander from Girard after comparing quotes with several other dealers in CT. Christian, the sales manager, was pleasant to work with and offered the best price. Great followup as well as the vehicle was delivered to my home. I never had to go to the dealership which is a big plus for me since I find going to car dealers an unpleasant experience.

Karly & Matt

12 de ago. de 2013

My husband and I had a very positive experience buying a new Prius from Girard Toyota. Harold was helpful and friendly, and he followed up to make sure we were happy with our purchase. We love our new Prius! (And you can't beat a 0.0% loan with no money down...)

RebeccaB

12 de ago. de 2013

I was very impressed with Girard Toyota, especially since this was my first car purchase. As a reason college grad going into this process with little background knowledge, Girard helped make everything really simple for me. My sales representative, Luckson Francois, was absolutely wonderful to work with. He was very welcoming, friendly, and knowledgeable. His quiet and calm demeanor also helped me ignore my initial assumptions about pushy car salesman that I had encountered at another dealership. I felt that he was a great match for me to work with. I would absolutely recommend Luckson to others and would love to work with him again when it's time to get a new car (which hopefully won't be for a while!). The only minor inconvenience I encountered was getting some repairs and maintenance done on my car after I purchased it. I dropped it off and was told I would receive a call when everything was complete. I never got a call and when I called back two days later to check on the progress, car service wasn't sure where my car was and couldn't track it in the computer for me! It turns out everything was finished the day I dropped it off and it had already left car service. I just wish I would have been called when it was ready because it was difficult getting to work without my regular transportation. This was very minor though in my whole experience and would not let it affect me from going back to Girard in the future.

Steve who tows an Airstream!

10 de ago. de 2013

Your dealership repaired the driver's side sliding door, replaced power steering fluid and transmission fluid, all within the estimate and in the time stated. And they washed the car which really needed it! I will be back!

Jeannette

5 de ago. de 2013

I was visiting family in New London, CT and on my ride in from NY I got a flat tire warning. I remembered this dealership from a previous visit to New London when they helped me out putting my NY license plate on the car. (We had just moved to NY and they require two plates where as PA where we lived before did not and I had no idea how to put the front plate on) Stephen, the service rep., took care of getting me in immediately, looking at my tire/tires, ordering replacements and putting them on in time for my return ride back to NY. He was very informative, courteous and professional in every way. I would highly recommend this dealership.

Gail DeMarco

30 de jul. de 2013

I was so impressed with the Girard team. Of course, I loved my salesman, Bobby Haley, but the entire staff were working with me, were honest, and I completely trusted them. Yes, I have bought many cars through the years and this was the best experience by far. My family and I will never shop anywhere else!

Bonnie M

23 de jul. de 2013

I have always had excellent experiences at Girard Toyota. Service appointments are scheduled promptly (I like to go in early Saturday mornings before any back-ups can occur!) and I rarely am there longer than an hour. The facilities are clean and welcoming; I love the coffee and flat screen TV - this is not the service center of old! Staff is helpful and friendly.

dione

23 de jul. de 2013

Called on a Monday for a service appointment on a recalled item; I was told I would get a call back in fifteen minutes because she didn't know how long it would take to service my car. The call never that day or the next either. I called back again to make the appointment a few days later. I received an apology as the lady didn't have me in her "call back file" but this is the second time this has happened to me at this dealership. Although the work and timeliness of the repairs is good, the scheduling and return calls continues to need improvement. I would select another dealership for my work if there was a closer one.

Richard Ludgin

5 de jul. de 2013

It is a pleasure having our cars serviced at Girard Toyota. Recommendations are recommendations without high-pressure sales. Their approach is practical and they went the extra mile to ensure they understood what we needed and what we wanted. All work was done professionally and completed when promised. The front line service staff are very nice and very accommodating. Nicholas was particularly helpful.

Ray Hudson (Retired Filling my Bucket List)

29 de jun. de 2013

This is Car number 2 that Girard Toyota serviced for me, my last one was a 2011 Corolla it too was it's first service also. I made the appointment on line 2 days a head of time,They had all to paper work ready when I drove in. The strafe got right on my Car and I was thinking may be a haft hour or so for I also needed a miner adjustment to some molding inside the Car. Well I was happy to see that they got the job done in know time,much less then I thought; and I was back on the road before I finished my Coffee. Thank You Girard for yet another Job well done Raymond Hudson-- Winter Garden Florida

Anne Garland, Anne Garland Enterprises

28 de jun. de 2013

I just bought my second BMW and this time at Girard, New London, CT. I have to shout out to everyone about the quality of personal care and service this company delivers. It is a pleasure working with sales, specifically Lou Camerota and all the way through their outstanding service department. With customer care lacking with so many companies these days it is great to know if I have any questions the staff at Girard will be right there to assist. Thank you Team Girard. You have my referrals!

richard f

24 de jun. de 2013

service was prompt the service reminder in vehicle was not reset,and the vehicle was not washed

oscar

20 de jun. de 2013

I recently had to have my 2009 Tacoma serviced for two recalls from the manufacturer. I contacted Girard Toyota to schedule the earliest possible appointment. They were able to schedule me two days later (working with my schedule). I was attended to rather quickly when I got there and was able to wait in a very comfortable waiting area!! the service tech estimated a few hours, but it overall took about 1 1/2 hours. I have to say the service department was efficient and accommodating!! great job!!!!

Brandon the Tacoma driver

15 de jun. de 2013

Bought my Tacoma there and the process was great. I've been getting it serviced there now for almost 25,000 miles and the truck is still running like new. The service department gets you in and out in a very timely manner as well when you wait there in their fancy waiting room (with free coffee!)

toyota sequoia

28 de ago. de 2012

I rarely write reviews. Buying/searching for a new car is one of the worst processes to go through for me. I worked out a deal for a Certified 2011 Toyota Sequoia from the phone, including trade-in. My wife and I drove 2.5 hours from northern NJ to this dealership in CT. Despite our doubts, everything was great. Everyone from the owner to finance dept. was so nice. Special thank you to Rick. I would definitely go back...even though it's that far from me.

dymyninc

29 de abr. de 2012

Found Girard when going to Mohegan Sun Resort.Ha d to travel over 10 miles from homemto find and honest and fair dealership to buy my prius, and its worth the trip,mthey did everything right.