Jason E

8 de jul. de 2021

This review is in regards to the service department. I recently bought a new truck from this dealership and after the first month I started having mechanical issues with it. I contacted the service department which had me on hold for 40 minutes just to tell me they couldn’t give me an appointment for 3 weeks. I spoke to Jason who told me to bring it down for the repair and he would give me a rental vehicle which I had requested and he agreed to. I arrived on the day of my appointment and he told me he couldn’t give me a rental so I had to re-schedule my appointment because I wasn’t able to leave my vehicle after I explained to him I could only bring my vehicle if I was provided a rental. I went home and called back to reschedule just to be on hold for hours only to be told by Jason again I had to wait another 3 weeks for an appointment. I asked to speak to the service manager and I spoke with Ryan who basically told me they had no room for me and maybe I should try another dealership. I paid over a hundred thousand dollars for a truck and was made promises I can bring my truck down anytime if I ever had problems. These people are dishonest and will tell you anything to make a sale obviously and the service staff basically hangs up on you when you call them when you finally get through to them. I chose to have my repair done at another dealership where my business will be appreciated.

Sandra Marroquin

7 de ago. de 2020

Called to make an appointment for 2 recalls on a Dodge ProMaster Van, appointment was made and upon arrival technician said they don't do any recalls for ProMasters, why this information wasn't rely when the appointment was made? Supervisor advised the employee who took the appointment is new (I believed this is an excuse). In all honesty we all value our time and having these mistakes from dealers which obviously are not providing properly training to their new employees, makes me really upset. After making an appointment, make sure to contact the service department to make sure they can do the work you need, don't take it from the person who took your appointment as the person might be a new employee and you will be wasting your time and get upset when you arrive and they tell you, we can't do the service.

steve trapschuh

18 de may. de 2021

(1) No customer service (2) No Follow up (3) very Poor in the service and parts depart (4) No follow up what's so ever (5) Over promise and Under deliver recommending do not even set foot on there property they just dont care and can be rude

Olga Madrid

30 de jun. de 2021

Excellent especially Ryan and Sabrina treated me with comfort thank you Glendora Olga Madrid

Andy Abraham

11 de jul. de 2020

Had a great experience with Christian and his sales team. Lady that put the deal together was awesome and the gentlemen in finance who helped us was awesome ! Went to 2 others dealers today and Christian had the best service and had the best deal!