John D.

11 de jul. de 2013

I inquired about a specific used vehicle and wanted certain details looked at as I'm quite out of state and wanted to be certain about things before booking a flight. A day goes by and no call back. I had to make numerous calls starting next morning as soon as they opened, even left several messages with front desk girls and no call back. Both front desk girls were rude and constantly cutting me off while I was speaking. Told me several times that everybody were busy as they have people on the floor to work with. As if I'm something less of a paying customer. Finally after numerous phone calls to them I got in touch with their supposedly "manager" who was extremely rude and cut me off during conversation several times. He was not apologetic at all for the behavior of his staff. After I told him I was willing to buy a car for a listed price, he proceeded to say that was not the actual price they were looking to get for it and gave me a price which was $2000 more than their list price. Unbelievably horrible customer service. More like nonexistent. The girls at the front desk who answer phones should be fired on spot for talking to customers like that. I was ready to buy that car for the price listed without any negotiations or haggling. Instead I was treated like I was inconvenience to them. Found a better overall ride elsewhere for less! I'm glad I didn't purchase anything from this dealership as I could only imagine how they treat people that do business with them. They should be ashamed for having staff like that represent their dealership! Avoid at all costs!

Kelly S

1 de feb. de 2013

Andrew Sheppard was an excellent sales person. He took the time to ask what I required from a vechicle, and find me the perfect one! He took the time to discuss the vechicles with me and where it fit within my needs. I gave him a budget and he stayed in it. Their finance person was helpful as well. Everyone there was courteous and professional.

preach1

27 de ene. de 2013

went to buy a car the battery could not be charged enough to test drive vehicle also could not find other vehicles of interest on lot .wasted my time. someone called from management was supposed to call back ,but did not. hours went by. went to gossett kia.

Car crazy

16 de sep. de 2012

No one took the time to Contact me when I asked for detail about a used vehicle that I had every intention on buying. I guess it's their loss. I found a nicer model with less miles for a great deal. I will not be looking at Gossett for another vehicle

Rallo

2 de jul. de 2012

.....no one took the time to discuss with me the situation with my credit, which was not my fault! I've since disputed the credit error, but all too late I guess!

golf gal

16 de may. de 2012

My FIAT is so much fun, performance is excellent, this was one of the easiest purchases i have made. John Ross was outstanding. Financing was simple and quick and I love my New car