Cavonnier

22 de may. de 2016

I was taken care of when an unexpected problem occurred with my car. I was fit in and not charged for an issue that was beyond my control.

Jeff and Carri Swiger

22 de may. de 2016

I always enjoy the time I spend at Great Lakes. I went in to renew a lease and left making a new friend. I had know of Mr Morris for some time since I have been buying cars there foe awhile know, this being my fourth. I don't know what else to say that I have not expressed the past. This hands down the best dealership I have ever been to. It seems that the experience gets better and better every time. It really does. From the service dept to parts to the excellent sales staff you are all the best. It is so nice to see the same familiar faces when you go in, it makes you feel comfortable. It really does. I just wish I could get a new car every year just for a reason to go in more often. I do go in for all my service and that gives me the time to say hi. Marcus thank you from Carri and I, Ireally mean that. i enjoyed the time we spent talking about things instead of feeling pressured into a purchase. I knew when Maurice told me about you it was because you are so genuine and outgoing. Your a great person. Thank You again for everything.

Robert Martell

18 de may. de 2016

Thank you for getting us in for an oil change on the same day....

Ron

17 de may. de 2016

Worked hard to match other dealer offers and meet our needs.

Barbara

16 de may. de 2016

Good experience overall. Was not expecting to go ahead at this time.

Pat Jeffery

10 de may. de 2016

I have bought 6/7 cars from Honda, am very pleased. With dealers and service. Especially Marvin Matlin.

Buckeye Car Buyer

10 de may. de 2016

This is a beautiful dealership that is open on Sundays. They are well set up to display, prepare, deliver, and service Honda Vehicles.

Jennifer & Demi Leech

2 de may. de 2016

Outstanding customer service! Went beyond and above.

Dianna

26 de abr. de 2016

The only issue is the process takes too long- this is our 5th Honda from the dealership and it still took over 3 hours- they need to have a restaurant and bar so the waiting would be more tolerable.

Richard

19 de abr. de 2016

Have been going to this dealer since it was Mike Pruitt Honda. I have all my service done there.

Ray Salmons

18 de abr. de 2016

I was wanting to trade in an Accord to get a lower payment. Lynn Snoderly helped me with doing that and I am very happy! Thanks Lynn, Ray Salmons

Sharon McGuire

17 de abr. de 2016

As always, thank you for your excellent service. Everyone is always friendly and very helpful.

Aurora Gerry

11 de abr. de 2016

Purchased a new car after exploring several dealerships. They had the car and the price I was looking for.

Fran Globoakr

10 de abr. de 2016

Excellent Service. Car was checked and leak was found. Dealer provided loaner because my car was being kept overnight. Repairs were done when promised.

Linda

4 de abr. de 2016

A truly great place to lease a car.They have a nice number of cars in stock so you get many options

Rich

30 de mar. de 2016

First time I used Great Lakes Honda service and I am very pleased.

Dawn Lassiter

30 de mar. de 2016

Will buy here again and recommend yo others as I already have.

HAROLD

28 de mar. de 2016

Everyone we came into contact with were very professional and knowledgeable. The young lady (GIA) that help me was great. She did everything she could to make sure I was able to leave with a new car at a rate I was able to handle easily. THANKS.......

Adrienne Gawlak

27 de mar. de 2016

the service dept. was quite knowledgeable and explained everything in detail

Jen Mule;

21 de mar. de 2016

Excellent service and communication, job finished in a timely fashion.

Joyce Giffin

20 de mar. de 2016

I was very pleased with the the sales person, Gina Baldino . Her knowledge of the car and her ability to answer my questions. That was April of last year.Last week I took the car in for the first oil change and again the service was great and the service man very polite.

Ada Brimlow

19 de mar. de 2016

Marvin and his service crew were fantastic. They're the best.

Steve Smylie

14 de mar. de 2016

Service on my new car Great. I have purchased and will purchase from them in the future

Madge Schroeder

14 de mar. de 2016

The service was excellent. I would definitely recommend Great Lakes Honda!

Honda Guy

11 de mar. de 2016

Found the perfect used Honda CRV EX-L (color, mileage, price) here. Our salesman was VERY courteous, patient, and knowledgeable. It was a pleasure to work with him and he rides a sport bike so you know he's an OK guy. Everyone we encountered was pleasant and not the typical "as seen on tv" clowns that want to sell you a car. See Ayoub Kirresh for your next new/used car.

Don & Connie Auerbach

10 de mar. de 2016

We have been customers for nearly 30 years by now. We have always been completely satisfied and keep coming back. We have a trusted and valued realationship with our sales person and enjoy friendly relations with those in customer service. Always top notch!

Madeline Hluch

10 de mar. de 2016

The service was great for this visit. I would have liked to had the service completed earlier in the morning, but a time was not available. I love having my car washed after each service. Service people are friendly and Sandy Taylor is wonderful to work with!

Joe Cheslock

9 de mar. de 2016

My service experience was excellent from the time I drove in to the time I left. The service technician was prompt in writing up the service request and getting the car in as quickly as possible. Couldn't have asked for more.

Amy King

9 de mar. de 2016

Excellent; very thorough and helpful. The gentleman that checked the car in and processed the maintenance went over and above in assisting to diagnose a problem.

Marilyn Frank

9 de mar. de 2016

Everyone at Great Lakes are friendly. I can't say enough. We've purchased several other cars there when it was Pruitt and it has just continued to give great customer service. Cathy in the Service Department is exceptional as is Patti Eddy-Perrine, our salesperson. They put themselves out to make sure to have satisfied customers.

Mom of 2 boys

29 de feb. de 2016

Nice experience buying our first used car. The sales person was friendly and even though I was buying the car (to replace a car that had been totaled), he 'sold' the car to the primary driver, my son. They bonded over the car...it was fun to watch.I also decided to give the service department a try and had an oil change done on my car a couple days later. The service people were very nice and my car was finished quickly. Keep in mind it's faster to get your car serviced during the week vs the weekend. When we were there on Saturday to purchase the used car, the service department was mobbed.

Pam

26 de feb. de 2016

I moved to Michigan and bought my car there, but I had had wonderful experience at the previous owner of this dealership and chose to return there for the maintenance service my car needed.

Blh

18 de feb. de 2016

I bought a 2016 Accord Sport. I am very happy with my experience. It was very easy and my son was able to do most of it over the phone. I had to go in to sign the papers and pick up the car.

Shirley helmling

13 de feb. de 2016

Rob always makes any service feel very trusting and cared for.

Chris koerber

12 de feb. de 2016

Very courteous staff. Very clean facilities. I will go back for service as well as recommend this dealership to others

Heidi

8 de feb. de 2016

Very good inventory. The salesman was very helpful, polite and respectful. He answered all my questions. Finance man got a great interest rate for me. All the staff with whom I had contact were friendly, courteous, and helpful. No one was pushy. Very positive experience.

Candice

3 de feb. de 2016

It was overall a good experience. I'm Dissatisfied that they sold me a vehicle with a rock chip in the windshield at time of purchase that I didn't see then they would not replace the windshield after I brought it to their attention.

master

23 de ene. de 2016

It was great pleasure to lease my new car form this dealership. I highly to recommend to everybody!

Susan Strefeler

2 de ene. de 2016

Rob Rhodes was the best - he was helpful, knowledgeable and treated me great. He is a great service advisor and I trust him completely. Couldn't have been a better experience getting my serviced here and with Rob as my advisor. Ed who drove me to work and picked me up was great. It was such a pleasant ride with him to and from work. I can't say enough good about him. You are blessed to have two such great people working for you - Rob Rhodes and Ed.I can't thank them enough for such a great experience.

Curt

18 de dic. de 2015

Sales guy was very helpful and nice. Also willing to deal over the phone as we had a pretty far drive to get there. No type of tactics used to try and just get us there. Paperwork process was the fastest experience I have ever had. Partly due to making the deal over the phone but nonetheless it was still fast.

Kerry

17 de dic. de 2015

When the heat smells like mice are living in the vents, it's time to have some brave soul check it out before the weather really gets cold. Could't see anything from above and they didn't see anything in the way of a nest at Great Lakes Honda. A change of cabin filter made all the difference. It was ready before I could finish the comics!

Anna Gomarakis

17 de dic. de 2015

Great people to deal with.. They take good care of u and the vehicle .

GA Kohler

10 de dic. de 2015

Monday morning I made an appointment through Scheduling for a mid morning appointment the next day. My intent was to get an oil change and a wheel alignment. Kathy Epling checked me in and filled out the initial paperwork. She noted that the car had not had its 30K mile service yet and offered to add that onto what I came in for. She offered me a loaner so I could continue on with my day rather than wait for the extra service to be done. I declined the offer and will schedule an additional appointment next month. Following the service folks doing their multi-point inspection, Kathy advised that the car's battery was near the end of its life, so with winter close at hand I had a new battery installed.When the work was completed Kathy gave me my invoice, took me to the cashier and advise where the car was. Before checking out I stopped at Parts to purchase touch up paint. The Cashier finished the financial transaction and also made a copy of the Wheel Alighment data for my records.The Dealership was busy that morning. I was out in less that two hours with a clean car. The employees I dealt with were pleasant and efficient.

Lexie

9 de dic. de 2015

Robert has been a very helpful, trustworthy service advisor once again. He has helped me for several years and is always great.

Tom Eby

6 de dic. de 2015

Lynn Snoderly is the very best. This is the sixth car we have bought from her.

susan p

4 de dic. de 2015

Great service. Friendly staff. Easy to make an appointment and they offer a shuttle service. car was ready when promised.

Kenny

22 de nov. de 2015

Not only was he honest, patient and helpful he didn't try to pressure us....Go see Jim S the old man of Great Lakes Honda.......We purchased and are very happy.

Nick M

20 de nov. de 2015

This past weekend my wife and I drove to Great Lakes Honda in Akron, Ohio. We were going just to look and had no intentions to purchase a car. Upon arriving we were warmly meet by a sales associate, Jim Soukup, Immediately we felt at home and could not get over how pleasant and courteous Jim acted, not just from the start but the entire time we were with him. We were looking for a used Honda Civic and Jim immediately starting asking us questions about what we wanted, not what he wanted to see us. Yes, what we wanted. He put together a nice chart and we outlined our criteria. Rather than walk the large lot we worked inside and found three cars that we liked. Jim went out on the lot and brought us the one that exactly meet our needs and specific requirements. He got dealerships service records and the current car fax. The records were something other dealers never thought we needed to see. We went out on a test ride, came back and asked if he would wait while we drove it ourselves. We did and returned. He had everything outlined for us on a worksheet when we returned, it was obvious his choice of cars is exactly what we were looking. We sat and agreed upon his price, and from that point he got us through finance. While that was taking place he got the car ready for us. Washed, detailed and gassed up. Never once did Jim pressure us, push us or act like we needed to move faster than we were going. Our experience with Jim Soukup and Great Lakes Honda was a one of a kind purchasing experience. Jim made it clear from the start that his goal was to help us purchase the best car based on our needs, not sell us what a lot of others try to do. Go and see Jim Soukup we will recommended our friends and family. The process was extremely streamlined........ Thanks Jim

Tom K

20 de nov. de 2015

Great Lakes Honda....Jim Soukup Jim, it was truly a pleasure working with you and I greatly appreciate how you conduct yourself. Working with you, the car buying experience and process was very pleasant & that is rarely the case with others. Thank you for all of your efforts you went beyond our expectations. I will be very happy to refer our family and friends to you. Jim Soukup is one of a kind...a true professional. Five Stars!!!!!

Cindy

18 de nov. de 2015

Love Ed Bell!!! Third car I bought from him. Wouldn't go anywhere else.

Richard

17 de nov. de 2015

I have always received superior service at this facility.

Susan

14 de nov. de 2015

A very pleasant experience! my car was also washed for me before I left.

Jennifer

14 de nov. de 2015

Rob was very helpful at assisting my service needs!! Very Professional!!

Elizabeth Tolbert

12 de nov. de 2015

Great service. The entire facility was clean and the employees very friendly and professional

Michele Pietras

3 de nov. de 2015

The salesperson worked had to meet our needs. She went above our expectations.

Sue Henthorne

1 de nov. de 2015

Justin Miller was very helpful, efficient and cordial. He is often my service representative and he always is very professional and friendly.

Cindy Crawford

27 de oct. de 2015

Everyone is so nice here. Especially Justin. Always very helpful and friendly.

Jacob Yager

21 de oct. de 2015

I would go back and would refer other people. Great exp.

G. Simone

19 de oct. de 2015

Took the time to review the problem and made sure everything was fixed

Judith Boyle

18 de oct. de 2015

Victor was so helpful and thorough in his explanation of all the "gadgets." He helped me set up blue tooth and was very polite and considerate. Xavier was also very helpful in going over the financial details. I absolutely love, love my new Honda! Of course, it's a Honda, so how could you not??!The dealership was clean and sparkling. I'm also so happy that I can take it in for a free wash anytime, that's just great! I started out online with an inquiry, came in the next day and drove out with my new Civic. I'm received numerous compliments on it - especially the color (Crimson Pearl). It drives like a dream and I feel extremely safe in it. This was a painless experience. I've had my other Honda, a 2002, for 9 years and passed on to my daughter, who had her own Civic since 2004. My stepson has a Honda Accord. We are definitely a Honda family!! There was really no other choice for me. Thanks again for all the help!

Ohio George

10 de oct. de 2015

Great experience. Delivered the car for review and test drive. Delivered it again when sale closed. Prompt response.

Ron Dick

8 de oct. de 2015

This service was to change the transmission fluid. Not particularly difficult or involved, but necessary. However, for this service experience and all of the other experiences I've had at the now Great Lakes Honda, it was consistently excellent. Rob, my service advisor, is outstanding. He is knowledgeable and trustworthy, and sets the bar for the level of service that people should expect from Great Lakes.

Bruce

8 de oct. de 2015

We love our 2014 Odyssey, and Rob Rhodes and the Great Lakes Honda's Service Department keep it running, as good as the first day we drove it home. Professional service, delivered on time makes for a great service experience.

Eboni Clemons

6 de oct. de 2015

Ed Bell was very helpful. I called him after another dealership couldn't meet my needs. I told Ed what I was looking for and he exceeded my expectations. He LISTENED to my requests and went over and beyond for me. He made feel important and that my needs matter. Thank you Great lakes auto and Ed Bell you are the BEST!!

Mark Doubell

2 de oct. de 2015

Everybody was a very helpful had a great experience

dg

20 de sep. de 2015

efficient affordable service ---------------------------------------------------------------------------------------------------------------------------------------

Jane Minner

19 de sep. de 2015

My service advisor was Nick Vaccaro. He's the BEST! Very thorough, helpful, personable. A treat to work with.

mike brillart

18 de sep. de 2015

excellent location, the tech is very nice, clean and knowledgeable. The service writer is also very nice and showed great concern that everything went great.

Not a GL fan

16 de sep. de 2015

I recently stopped in Great Lakes Honda to look at an Odyssey. We have owned many other Honda vehicles. The salesman worked with us on price then the General Manager got involved in the negotiations. When we told him that we were unsure and wanted to think about the offer, he told us to think about it and email him any questions. The next day, I did email him and then he passed me off to another manager, who told me that they would be nowhere close to the deal we had discussed. I had informed the General Manager that the experience had been a complete waste of time and inquired if the offer was ever valid. Below was part of his response: I have no intentions of wasting any customers time walking through our doors. With that in mind I ask of you to bring me your best deal from another dealership in writing. Typically I will beat that by $500. Given what you've expressed I will increase that to $1000 better than any other Honda store in NE Ohio. So, apparently they do not care about the customer experience and want all potential shoppers to get a price elsewhere and they will take off an extra $1,000. Though, I wouldnt bet on this based on my experience. I recommend go spend your money at another dealership.

James Marxe

14 de sep. de 2015

Ed Bell at Great Lakes Honda not only helped me once but twice at this dealership within just a couple of months. He didn't seem like he was just in it for the money or that it was his job but actually cared to help me out in every way I needed. It was a nice change of pace from previous dealerships elsewhere, and I will definitely be bringing my business back because of him and all the other staff that helped me out through the process. I am more than satisfied with my purchase and will recommend them to anyone who asks me in the future! Great job to all of you at great lakes!

Cassandra Jackson-Flint

14 de sep. de 2015

My husband and I walked in great lakes honda to find me an good reliable car. Darius Evans walked use throughout the whole process. He answered all questions. I told him what I was looking for and what I could afford and he found an couple vehicles in my price range. He took the time to tell us about each vehicle. Once we picked the vehicle that was best for me an 2015 Honda Accord sport. He then walked use over to Patsy San tone who walked use throughout the financial process and he was so much help as well. He took time to break down all options of financing of my vehicle, he answered all questions. Every one there made my husband and I feel very welcome an at home. I will continue to do business with them an highly recommend them to anyone I know looking for an car or SUV.

"Tony the Painter"

6 de sep. de 2015

Upon my arrival at Great Lakes Honda I was greeted by a older gentleman that I thought was the owner. He was dressed up and look the part. I have purchased many cars in the past and this was by far my best ever experience. He was laid back, understanding and a person that listened to what I wanted. I bought a new Odyssey and sent my neighbors to see him, one of who bought a nice used car. I frequently hand out his business cards. Stop and see the guy was is dressed nicely ......"Jim S "

Justice and Cindy

6 de sep. de 2015

Bought my first ever Honda, it is by far the best car I have ever purchased. Ben was great to work with, easy to get along with and me to make a great purchase. SEE BEN!!!

Ann

19 de ago. de 2015

I just have to say that Sandra Taylor is a terrific asset to your service department. I brought my Odyssey in for regular maintenance this week, and she was wonderful to work with. She explained everything to me and went over the entire list of what was checked and what was done - something no one had done for me before, and I've been a customer for over 12 years! Thank you, Sandy. I look forward to working with you in the future.

Amanda B.

29 de jul. de 2015

Absolutely fantastic dealership! If you go here, ask for Ed Bell! We felt absolutely no pressure to go over our budget or to purchase something that we didn't want. He was extremely personable with our family and made sure we were all happy.

Retired Vet in Akron

23 de jul. de 2015

Received the recent Great Lakes Honda Upgrade letter outlining Mfg and Dealer discounts on an Accord LX. After test drive, salesperson offered only a portion stated in the letter, and never checked on a veteran discount I requested. As expected, they kept the letter when I produced it. Thanks but no-thanks.

Jen K.

10 de jul. de 2015

We recently were in the market for a new car. After going to several dealerships, Great Lakes Honda was the most professional place to work with and had the car we were looking for. We ended up purchasing a 2013 Honda Pilot. Great Lakes was able to meet all of our requests in a vehicle and gave us a very competitive price! Gavin at Great Lakes was up front about the buying process and delivered on all the promises made during the negotiations. After we bought the car, the finance part was a breeze and everyone at the dealership was genuinely happy for our purchase. Since the vehicle we purchased had a scratch on the bumper, Great Lakes promised to repair it. They didn't just have a spot repair, they took off the whole bumper and had it professionally repainted. It looks amazing! Robert in the service department was friendly, helpful and went above and beyond. We would highly recommend Great Lakes Honda and look forward to working with them in the future for all our car buying needs and service needs.

PS

23 de may. de 2015

I was a customer of Mike Pruitt Honda and had heard the Great Lakes was a dealership that cared and wanted to maintain Mike Pruitt's client base. After receiving a mailer in regards to my current vehicle, I thought I would contact Great Lakes. I'm not always able to take calls and often do business via text or email. I emailed Great Lakes not once, not twice, buy a total of 3 times within 4 days. I received confirmation emails each time but NEVER received an email, or any other contact. I was inquiring about a new vehicle and thought they might like a sale. To this day, 3 weeks later, I have heard nothing. I'm disappointed!

Jared Nun

6 de may. de 2015

Today my wife and I purchased two vehicles from GL Honda. We received way more for our trade in than we thought we would and Mike could not have been any better to deal with. I have purchased nearly ten Hondas in my day and have never been treated so well in my life Jared Nun Akron Ohio

GregK

28 de abr. de 2015

On 4-23-15 I took in my 2014 Honda Civic for a noise under the front hood, a rattling type noise that would start around 60mph. I asked them to go with me on a drive so they could hear the noise and instead they put the car up on the rack. They then told me the noise was because the tires needed rotating, which I told them to do. Immediately after the "repair" I drove the car home and the noise was still there and the check tire pressure light came on. A few days later I took the car back with the same complaint and this time they drove it and heard the noise. They put it on the rack and saw that a pan under the oil filter was loose. They replaced it for $20 and offered me $65 credit for the unnecessary tire rotation. When i asked why the mechanic didn't see the loose pan 4 days ago, the answer was we don't know. I declined the $65 credit because why would I take the car to a place that screwed up so badly in the first place. Do not take your car here for service

Kelly new honda odyessy fan

9 de ene. de 2015

I purchased a used Honda Odyessy. We had a few minor repairs that needed to be taken care of. The sales staff and service department went out of their way to make sure we were taken care of. They went over and above and even performed a service that wasn't promised to us. This was an "as is" vehicle so they definitely didn't have to do that. They are not only my new car dealership, they will be the only ones servicing my vehicle. So I highly recommend them as a dealership and a repair shop. Thank you Jeff Cox in sales and Jeff Sondej in service. You guys rock!!!!!

theograb

25 de ago. de 2014

I knew the exact car that I wanted (new Accord LX sedan) and I started the process requesting price quotes from a number of dealers via Honda's website. Brittney Bibby was the Internet Salesperson at Mike Pruitt Honda assigned to me. She communicated promptly with me and promised me the best price (which I received along with .9% financing for 60 months). I also dealt with John Graham when I came in to sign the paperwork and to pick up the car - very professional and knowledgeable. Overall, it was the easiest and best car buying experience that I have ever experienced!

Raymond Heard

13 de jul. de 2014

Everyone here goes out of their way to help the customer. You will be glad you chose them for your car. Both new and used staff are very helpful.If you have a need for a car you will be glad you came here. Talk to Steve DiFranco sales manager a very knowledgable person with many years experience new here but a great asset he will put you with a very helpful salesperson such as Marcus or just go see Marcus for great service.Would return to buy again.

Honda Fit Girl

10 de jul. de 2014

I went to Mike Pruitt frustrated with an old car, looking for a used vehicle. It took less than four hours and I was driving off of the lot with a brand new Honda Fit. I love the car, but there's no way I would have found exactly what I wanted without the great service of Ed Bell, the salesman who helped me. I went looking for a CRV, found that was a little big for me, and the last car Ed showed me was a perfect "Fit." He said he saved the best for last, and he knew exactly what would fit my needs for gas mileage, price, and space. Thanks to Ed and Mike Pruitt for making my first purchase of a brand new car the best there was!

Maxie Specker

29 de ago. de 2013

We purchased a 2014 Honda Odyssey Touring Elite. Overall, our experience was excellent. Lynn, our original sales agent, was helpful, not pushy. Maurice, who handled the majority of our sale, was passionate and enthusiastic to complete the sale and make it as positive as possible. Maurice worked very hard to attend to each detail. Jim Marks, the sales manager, was excellent in helping us obtain a fair trade-in for our vehicle, without the typical back and forth multiple times to come to agreement. Kevin, was also professional and positive, anxious for us to have a positive experience with the dealership.

Andy & Amanda R

25 de jul. de 2013

This was my wife and I's third purchase with Mike Pruitt Honda. All I can say is that the quality of the service has never gone down. The employees there are very friendly and go out of there way to make you feel and happy. Maurice Browder is an exceptional sales person. Very friendly and fun to deal with. He is extremely knowledgeable in regards to the honda line of vehicles. The dealership really makes you feel like family and welcome. Everything about the experience is outstanding. I cannot see myself buying another vehicle from any other dealer in town. Mike Pruitt Honda and everyone there are the definition of the word professional. They are fantastic.

Tamara2013

24 de jul. de 2013

Mike Pruitt is the best car dealership in Ohio!!!! Customer Service was above and beyond our expectations. The fastest, easiest and most efficient car buying experience we have ever encountered! Will recommend friends and family so they can share the greatest experience in car buying. Mike Pruitt (himself) even made an appearance and congratulated us on our purchase. They understood our needs and had a vehicle picked out for us and we fell in love, never had to look at anything else on the lot. Sherry Oliver made the paperwork easy and explained everything. Jacob Decker was our salesman and took the time to listen and promptly respond to phone calls and made this happen for us. We are now the proud owners of a Honda Odyssey! Thanks again Mike Pruitt!!!!!

Mike W.

23 de jul. de 2013

Mr. Maurice Browder is an excellent salesman making me feel comfortable and relaxed in buying a new car, very knowledgeable in showing me how everything works. Maurice was a great person to do business with and I would recommend him to everyone...

DennisKim2013

22 de jul. de 2013

Best car buying experience that I ever had. The online Autotrader pricing was the reason we made the hour drive to Mike Pruitt, bypassing other Honda dealers along the way. Everything was simple and easy. I will be back for our next vehicle.

Ready to purchase buyer

20 de jul. de 2013

I had an appointment to view,test drive, and possibly purchase a vehicle. I confirmed the appointment yesterday for 11:30 with the salesperson. I was told that it was his day off and to ask for this other salesperson and everything was setup for me to come in at 11:30. I called the other salesperson This morning before my 45 mile / 50 minute drive. Again I was told everything was fine and told her to send me a price quote on the Honda touring model to go along with the Honda accord model v6 e x l that they had sent me previously with there best price guarantee. I met my wife after work and we made it to the dealership about 10 minutes early. The dealership was nice and I was greeted promptly. We were introduced and seated by the salesperson. The salesperson wanted to know if we were ready to test drive and we said yes. She said there is only one problem, they didn't have either model I was interested in. I told her I was upset and why would they not told me upfront that they didn't have either model. My time is valuable as I have little time off. I told her wakiem quoted me approx 1000 lower on price. She said no way could match or beat that price and recommend that my wife and I go to wakiem to purchase our vehicle. I couldn't believe what I was hearing. What a very terrible experience, I won't be back. I am not sure if they just didn't want to deal with an educated buyer or what? Based on my experience, this is not a way any customer or even yourself wanted to be treated! Good luck with your business, you are going to need it unless the way you treat customers change. I politely told them how disappointed and upset I was and left. I am looking to buy elsewhere and went to another dealership that cares how they treat their customers. In today's economy you can't miss a deal, each one is important. Based on this experience, you might want to make some changes in training,and teach your employees that above all else, being truthful and upfront, great customer service and word of mouth will sell more cars than advertising. I plan on letting everyone I know about my poor experience with your the Mike Pruitt Honda dealership.

Ann Marie S.

17 de jul. de 2013

Two hours out the door with great service and great price. (past closing time) Very pleased with every employee i came in contact with. Thanks a million!!!!

Joe Otto

16 de jul. de 2013

The staff was very knowledgeable on the products they have. If they didn't know it they went to find out. They listened to my needs in a car. I found the whole car buying process was not as stressful as I remembered it the past. How refreshing....thanks Patti and Adam!

ChrisWiggs

9 de jul. de 2013

I had a fantastic experience at Mike Pruitt Honda. I worked with Maurice Browder, he left no stone unturned. All of my questions and concerns were answered. I also worked with Tom Brown who was very knowledgeable as well. This is the second Honda that we have purchased. Everyone is always so friendly and courteous. We will be return customers, most definitely. Thanks again for the great service.

LaurenWright

18 de jun. de 2013

Another great experience at Mike Pruitt. Vera was great! She was very honest and easy to work with. I will recommend Mike Pruitt and Vera to anyone in the market for a new vehicle!

RayDean13

13 de jun. de 2013

Although I knew that a new car was to be in my near future, I NEVER thought it would happen so quickly and easily! The dealer location is 4.5 miles from my home.... perfect for servicing as well. Trading in a car, their trade-in value was fair and they accomodated my price expectations. Vera was especially helpful and low-pressure! This I truly appreciated!

JoeDonald

11 de jun. de 2013

Everyone at Mike Pruitt Honda was exceptional in their assistance in my transition to a new Honda Civic. All were friendly, helpful, and willing and made the experience far easier than I expected buying a new car to be. I would definitely recommend this dealership to anyone looking to purchase a new car.

SusanK124

6 de jun. de 2013

After being with another local Honda dealership for 10+ years and being treated like a second class individual, I went to Mike Pruitt and met John Russo. WOW. I told him my story and he said that he will do everything he can to make the deal. I am now the proud owner of a 2013 Honda Civic. Coming from a customer service background, I know how important clients are. John went above and beyond in assisting me. In the next 18 months my family has three leases that are up and they will all be turned in at Pruitt Honda and deals will be made for three more vehicles. Thanks again to John and the staff for EXCELLENT SERVICE.

AllanWrigth

4 de jun. de 2013

Great price and great service from both Maurice and the Finance Manager (cannot recall the name). Very painless Internet quoting process and I appreciated the lack of sales pressure. I should mention the price I got on a 13 Accord LX crushed other quotes I had received by over $800. I will recommend Mike Pruitt in the future.

IanM2013

29 de may. de 2013

I had a very pleasant experience. Buying a car can be stressful if you havent done it often. The salesperson got me what I asked for my trade-in, they got me a lower rate than what I was preapproved for, and they covered the cost of certification activation. So, I don't think I could have done better for the price and the high-demand car make and model.

GeorgeG

24 de may. de 2013

I was very pleased with service I received yesterday while buying a new Honda by Lynn Snoderly, as she answered all the questions, even some tricky ones, I had about the car, plus she was most helpful in dealing with the facts and figures of the trade in, was very friendly and accommodating throughout the entire transaction. She handled the negotiations for my trade-in very well.....along with making it very easy to be in the new car that same afternoon. Definitely will see her again for my next car.

EdieDerick

22 de may. de 2013

The people at Mike Pruitt go out of their way to make the buying process easy and relaxed. Vera and Dave were professional yet very friendly and easy to work with. I have purchased 10 vehicles in my life.....I would rate this experience as the best!

WinRoss

20 de may. de 2013

All of the employees were very friendly and professional. The dealership was clean and well kept. The price I paid for my 2013 Honda Civic ES was very fair. This is the way all car dealerships should be run. It was obvious that our salesman, Brandon Howard, really cared about us. A great experience and I plan to shop here for my next new car purchase and I will definitely recommend Mike Pruitt Honda to all my friends and family.

JeffSumner

8 de may. de 2013

Great experience. No hassles and they were true to everything we agreed on. I looked at many dealerships and MP Honda treated me the way I wanted to be treated which I appreciate.

RandyS13

6 de may. de 2013

Going to this dealership was a great experience. John was very helpful and very knowledgeable about the car. He exceeded my expectations and went out of his way to help in any way that he could. All of the staff was very kind and exceptionally helpful. I will definitely be back to this dealership for service and future purchases.

Mike Pruitt Fan!

5 de may. de 2013

Mike Pruitt Honda and my salesperson, Lynn Snoderly have treated me like family from the first day I did business with them. I have been a customer of both Mike and Lynn's for over 8 years and they have always provided excellent customer service and fabulous deals on all of my Honda's. I just purchased a New 2013 CRV and this is my second CRV and my third new car from them. They always seem to look out for my best interests and deliver exactly what they promise. I could not be happier! Thank you Lynn for always making the customer come first!

AllisonA

3 de may. de 2013

Maurice took us out on a test drive, explained the details of the car and went over all the operational need-to-knows. Although by this time, the dealership was closed, people were tired and wanting to go home, neither Maurice nor Sherry made us feel as if we were imposing or keeping them from something more important, and in the end, we left with the car we thought we couldn't have. I am very happy with our experience at MPH.

KathyWolfe

1 de may. de 2013

This is the third Honda I have leased from Mike Pruitt, so I feel like I am dealing with "family" rather than a group of strangers. Buying or leasing a vehicle can be very stressful and I have experienced that with previous purchases from other dealers, that is not the case with this purchase. I was helped immediately upon arrival, & Lynn greeted me like I was an old friend - this is the second lease Lynn has handled for me. I was informed of each document I needed to sign and what it represented by both Lynn & Tom, and the process moved along smoothly during a busy time in the showroom. Lynn took the time to go over all of the features of the car so I would be comfortable during the test drive & of course when I left the dealership with my new car. I will recommend Mike Pruitt Honda & Lynn to my friends, family & co-workers looking for a new car. I will, of course, be back in 36 months for a new one myself.

JoeValley

24 de abr. de 2013

I chose Mike Pruitt to buy my car, because of the excellent service I have received in your Service Department, especially from Rob. It is important to me to establish a relationship, where I know that my business is appreciated.

TravisMoo

22 de abr. de 2013

Staff was friendly and courteous. Jacob Decker was very helpful, showing us several cars along with the one we had originally come to see. Jacob never pressured us and was helpful in finishing off all of the final details once we made the purchase. All in all a great experience!!

SteveCrosby

19 de abr. de 2013

Most people including my wife and I consider buying cars as somewhat stressful as it rates 2nd to buying a house. Anytime you're spending a considerable amount of money. Janice and I for the first time in our lives decided to our two vehicles at the same time. We had narrowed the brand we were going to buy down to two, either a Honda or a Toyota. I wanted a coupe or sports edition and Janice wanted a sedan, so we were looking at the Honda Accord Sedan EXL and Coupe and the Toyota Camry XLE and SE. I ultimately went for the Honda Accord Coupe and my wife initially was going to get the Toyota Camry XLE, however Toyota had to order the vehicle since they had none on their lot that matched what she wanted on the car. While we were dealing for my Honda Accord Coupe, the service we were getting from Ed Bell and getting the opportunity to meet Jason, Marvin, Jacob, Dave G., Tom Brown and Justin Miller my wife was starting to reconsidered her decision. Ultimately my wife reconsidered and we came home with the Accord Sedan EXL this evening. She reconsidered because of the people working at the dealership and the service we were getting from Ed and others. So give all your staff at Mike Pruitt Honda a big slap on the back and an atta boy because they are the reason we bought both cars from your dealership. Ed Bell was a great sales person and it was a pleasure dealing with him.

CiaraBlue

15 de abr. de 2013

We have been buying cars at Mike Pruitt Honda for a long time. The reliability of our Honda vehicles has always been amazing. We always go to Lynn Snoderly and she is great! She is easy to work with, not pushy at all and takes a genuine interest in us both personally and as customers. We know that the car buying experience will be enjoyable and stress free when we work with Lynn! Also, the service department at Mike Pruitt Honda is really great.

JeanneLynn

11 de abr. de 2013

I knew Marcus Morris was going to make it a great experience from the time I walked in the door. Wonderful experience. Highly Recommend to others looking for a Honda sale. He was efficient, quick, knowledgeable, took the time needed from start to finish. At NO point did we feel pressured or uncertain about the features on the Honda or our purchase. Marcus was a great salesman, continued thru the whole process with a smile on his face, proud to be an employee, and excited about his ability to service a customer with our wants and needs. We have purchased Chevy's my entire life from the same dealer and never had the quality experience Marcus provided. Mike Pruitt Honda should be very proud to employee such a great asset to the car sales business. Shout out to Marcus and thank you for a wonderful experience!!!

SteveKriehl

9 de abr. de 2013

We were pleased to find the make/model car we were interested in buying on the lot. Justin gave us adequate time to test drive and didn't use high pressure sales tactics, which was appreciated. We also appreciated that our offer was considered, as some dealerships seem insulted that you want to negotiate. Also, Tom in Finance was very gracious in helping us work thru a snafu with payment. Thanks for a pleasant car-buying experience.

NatalieCullier

5 de abr. de 2013

We purchased a Honda Civic for our daughter back in November and was pleased with the experience so that when it was time to buy our new car, we decided to return to Mike Pruitt Honda.

Persephones6

4 de abr. de 2013

Friendliest staff in the business. I am always promptly greeted by someone who legitimately seems to care more than superficially. I shopped for months on where to buy a new Civic and they gave me the best deal by several hundred dollars and were willing to work with me. Marcus was extremely thorough and professional. Service is also always prompt and friendly. Definitely recommend Mike Pruitt. These guys care.

RobertPackey

4 de abr. de 2013

My younger daughter leased a new Honda Crosstour a few months ago, trading in her leased Accord. No other local dealership could match the Pruitt deal. My wife and I just traded in our Accord on a new Pilot; we always loved the larger SUV. We love the vehicle, and working with John & Jason. We felt that they had the best deal was offered, with no pressure to accept or walk. Those two experiences prompted our older daughter to buy a Pilot this week! Mike Pruitt LOVES our family, for sure, but they earned our business.

DawnBoyd

2 de abr. de 2013

From the time we walked into the dealership to the time we left, we had excellent service. Marcus came in on his day off to work with us and we test drove two vehicles before I decided on the vehicle we ended up purchasing. He was very knowledgeable and answered all of my questions. He did not try to talk us into any additional options or an upgrade. He was very pleasant and personable. The paperwork we signed did not take long at all. We have purchased from two other local Honda dealerships in the past and this was by far the best experience I have had. My van was delivered to me sparkling on the inside and out and Marcus made sure I was comfortable with everything before we drove off. No other dealership can compare to the service we received and the hassle-free overall experience. My entire family loves the vehicle and we are very happy with our decision. I cannot say enough about this dealership and we will be sure to be back again when it's time for another vehicle.

TomLivec

27 de mar. de 2013

Had a great experience shopping (for the first time) for my new car. It was not hard to replace my old highschool car and I got a good price out of it. I went home very happy and feel like my financial situation was heavily considered.

JasonPart

20 de mar. de 2013

I give Mike Pruitt Honda 5 stars because of the friendliness and awesome staff, from the salesman to Tom in the finance department. Our salesman Jacob Decker was awesome and answered all of our questions and was not pushy at all. We drove 45 minutes away because they had the best deals that I could find. It was our first time there but it will not be our last time. I will definitely go back when we are ready to purchase another car. Thank you Jacob and the rest of the Mike Pruitt staff !!

BrandonHardy

18 de mar. de 2013

I sent an email using the Mike Pruitt website to request information on trading in my lease early and leasing a newer Civic. I received a reply the same day from Marcus. He was able to work with me via email. I came in on a Saturday afternoon and left a few hours later with the car I wanted. He was very helpful and professional and made the new car process enjoyable. I would recommend this dealership and the salesmen to everyone I know who is interested in a new car. I love my car!

PhilipBishop

14 de mar. de 2013

I have been in the market for a new car for months. I am very passionate about automobiles and have been in the tire industry for over 3 years. After doing a lot of research and visiting the Cleveland auto show, I knew that the newly designed 2013 Honda accord sport is for me. My only dilemma was what Honda dealership do I want to make my purchase at? I went onto autotrader and submitted some information on what I was looking for. These names came to mind: Mike Pruitt, Classic, Park, and Jay. I've been to Park Honda before and felt their customer service was not at the level I expected, they were out. I've spoke to Jay Honda and they seemed very nice and customer oriented, however they are located in Bedford. I live in Cuyahoga Falls and drive pass Mike Pruitt on Route 8 almost everyday and they were the first people to send me an e-mail asking for my business. Many of my own friends and customers purchased vehicles from Mike Pruitt and I've only heard good things. The first response shows that they are ambitious and really want to earn my business.This was the obvious dealer to visit first. I came in on a weekday and they were slow. I was greeted as soon as I walked in and asked for the sales person that emailed me. He greeted me and remembered the e-mail. We went for a test drive and it was everything I had expected. I would return on Saturday to make the "deal". I got a great price and a fair value for my trade in, but the friendliness and personability of the staff is what sealed the deal. They earned my business and me as a customer. I want to thank Marvin Maffett for his persistance and service.

LindsaySmith

12 de mar. de 2013

Very nice was not pushy at all would recommend to anyone. Would come here again if we need another vehicle. I was very happy to not have pushy service made me feel good.

TinaHannahs

11 de mar. de 2013

Excellent service! Marvin was informed and did a great job. I am a loyal Honda fan and will be back. The entire process was about 3 hours long, from test drive to driving away.

Rayrrrr

9 de mar. de 2013

I was called dude and or man no less than twelve times in a three sentence interaction. The used car manager made it a major point to point in my direction and advise his team that " He is just here for service". My wife an I are buying a used crosstour from another dealership this afternoon. It is unfortunate that the service department is as good as they are. I will more than likely go elsewhere moving forward.

oetumn

7 de mar. de 2013

When I was searching for quotes on internet I found a car I like at MPH page, the quote I was given was reasonable and when I arrived the price was honored, Marcus had everything ready at time agreed upon and the car was set up for a test drive. The transaction was smooth without any surprises; Marcus made certain I understood all the new technologies in the car and explained how they worked. I was given a tour of the dealership's service area (very clean) and I can say that Mike Pruitt will have my future business.

dakinla

5 de mar. de 2013

I was pleased with the Experience with John Russo at Mike Pruitt Honda. He worked hard to get me the best Price on 2013 Accord EX-L John was very friendly and answered all the questions I had truthfully. The meeting with Dave to sign all the Documents also went well. I recommend anybody who is interested in a Honda to Mike Pruitt (John / Dave Thanks guys

insight

4 de mar. de 2013

Courteous, fasf, thorough, and helpful In describing services thaf the car will need.

odlisa80

1 de mar. de 2013

I went to multiple dealerships while shopping for a new vehicle and Mike Pruitt Honda was definitely the highlight of my experience. My sales person Maurice Browder was the best, he knew everything about the vehicle I was test driving and I felt confident that he was being honest and had my best interest in mind. He has even continued to contact me after I purchased the vehicle which shows that he was not only looking for a sale but he was looking to really help as well. Thanks for everything Maurice.

akerjo

27 de feb. de 2013

I recently purchased a new Honda Accord from Mr. John Russo. I found him to be very knowledgeable and professional in his presentation. I would highly recommend using Mr. Russo's services and Mike Puritt Honda to anyone in the market for a new car.

altzbrya

22 de feb. de 2013

Patti was very knowledgeable and very motivated to help get us the best deal possible on our new Vehicle. She really left no stone unturned and that meant a lot to us In our overall purchase. Thanks again Patti keep up the great work.

donmo

20 de feb. de 2013

I did not expect to buy a car when I went in. I was just investigating but Marcus was a great help and made the deal work. The dealership was very accommodating and gave me a great price. I was a manager in IT for 20+ years before I retired, so I feel I know real talent and sincere help and Marcus was awesome! I have been a customer of Mike Pruitt Honda since 2006 and their service department is also outstanding they know their vehicles and they work with you and make the work affordable.

bethcala

18 de feb. de 2013

AGAIN! I have had a terrific experience at Mike Pruitt Honda. This was our 5th car from Mike Pruitt, and the 5th time we have worked with Lynn. She was incredibly responsive to our needs, knew we wanted/needed a fair deal and conducted every aspect of the deal professionally. She is an asset to the dealership and we will be back. Financing with Dave was very straightforward. He responded openly and respectfully to all my questions, and didn't push once I had said no. Highly recommend Mike Pruitt, Lynn and Dave!

bethcalc

18 de feb. de 2013

AGAIN! I have had a terrific experience at Mike Pruitt Honda. This was our 5th car from Mike Pruitt, and the 5th time we have worked with Lynn. She was incredibly responsive to our needs, knew we wanted/needed a fair deal and conducted every aspect of the deal professionally. She is an asset to the dealership and we will be back. Financing with Dave was very straightforward. He responded openly and respectfully to all my questions, and didn't push once I had said no. Highly recommend Mike Pruitt, Lynn and Dave!

etrikcind

14 de feb. de 2013

My experience with the sales team was excellent their friendliness was just exceptional. They were extremely helpful in dealing with any questions that we had. It was a bit overwhelming to process all the different options but our sales team went over everything and made sure we got what was right for us.

davebre

12 de feb. de 2013

In November we had bought two used cars from Lynn. Sadly, my Civic had been totaled by the end of January. The day we were clear to replace the car we called Lynn. That afternoon, she had two comparable cars for us to look at, and we had found one listed on their website. We were in and out rather quickly even with the added difficulty of gap insurance claims and totaled cars. They had been quick and helpful in providing us the gap information that we needed as soon as we asked for it.

atsonale

8 de feb. de 2013

Jacob was . He was quite eager to listen and to help us find the right car for us. Dave was very thorough in explaining our options and took the time to listen to me and answer each question I had (and I had several). I think we negotiated a mutually beneficial, fair deal on our 2010 Fit. The dealership is very inviting to customers, and a comfortable place to spend some time. All of the employees with whom I spoke directly and those I observed with other customers seemed very eager to please. I anticipate a long, mutually beneficial relationship.

risryan

7 de feb. de 2013

When I arrived the service area was very busy but I was welcome right away. Everyone on the staff was very customer oriented and very professional, the service representative even called me to give me and update. In the end my car was done quickly and all my concerns were met and corrected. Mike Pruitt Honda has always done high quality work for me and I would recommend them to others.

Georgew

5 de feb. de 2013

This was one of the first times in many years I have gone to speak to a dealer as all of my previous experiences were terrible. We dealt with Marcus Morris and he did not pressure us in anyway, no hassles and was very helpful when I asked questions he answered all of them with no problem. We also didn't have to spend half of my day there which I sure appreciated. He also worked with us to get us the price and payment we were looking for and when he said he would call us at home he did exactly that. I meant to tell him when we left how much I appreciated him and being so nice and helpful. I have already been recommending this dealership to my friends as I know where my business will stay. This truly was one of the best buying experiences with a vehicle I have had in a very long time. Thank you

errysheil

1 de feb. de 2013

I definitely recommend Mike Pruitt Honda! I felt that the staff cared about each customer and was not simply interested in making a sale. Superior in terms of customer service. The way that I was treated as a customer and the thoroughness, knowledge, and professionalism of the staff, as well as the Honda reputation was what influenced my decision to conduct business with Mike Pruitt Honda. I was VERY impressed with the Clinic that was held for the customers so that we would have more complete knowledge and understanding of the features of Honda cars, products and services. I found all of this information to be very beneficial. The Clinic combined professionalism with a human touch while refreshments were offered as well. The dealership was well maintained - a clean professional environment with knowledgeable, courteous staff and a good product to sell spoke volumes about this dealership!!!

tdoyle368

30 de ene. de 2013

The overall experience from start to finish was great. Lynn was very friendly and provided excellent customer service. Her approach was not pushy or overbearing like some other car dealerships. She was willing to be patient and answered all my questions and made sure I was completely comfortable with the purchase and overall experience. I would recommend her and Mike Pruitt Honda to anyone seeking a quality car buying experience.

tommeye

28 de ene. de 2013

It was an absolute pleasure working with John Russo at Mike Pruitt Honda. John worked tirelessly to get me the most for my trade-in and the best price on the new vehicle. John was extremely friendly, open and honest when it came to purchasing my new Accord. He spent the time addressing any questions and concerns I had throughout the length of the buying process. I wouldnt think twice about referring a friend or family member to visit John for their next new Honda. Two thumbs up John!

bebaran

24 de ene. de 2013

This was by far, the BEST experience I've ever had in getting a vehicle in my entire life, and being age 64....I've purchased plenty of vehicles over the years. Marcus Morris was friendly, professional, helpful, and very informative. Not at all like the high pressure, pushy car sales people I've encountered in the past. One of my co-workers recently purchased a car from your dealership and said it was a positive experience; that I should check it out. I'm so glad I did!

arlesbost

22 de ene. de 2013

Marvin was very friendly and explained all the details about the Honda civic. He did everything possible to make my experience a positive one. He worked very hard with the new car manager Jason, to get me a good price monthly on a lease and to get me a good trade in price on my current Honda Civic/ I really appreciate all his hard work. Tom Brown did a wonderful job explaining in detail all the paperwork I had to sign.

binhan

18 de ene. de 2013

I didnt have enough money to pay my bill, which was embarrassing to say the least. While my mind was racing about who to call to bring me a few dollars, the cashier took my bill to one of the service techs who adjusted it with no question asked. I have always had exceptional service at Mike Pruitt Honda, but this went above and beyond as far as Im concerned. I will never take my car for service anywhere else. Thank you to everyone at Mike Pruitt Honda!!!!

rbaraferr

16 de ene. de 2013

I was referred to MPH by my family; theyve purchased two CRVs. They recommended Mike Pruitt Honda and were very pleased with the service and vehicles they purchased. It was a very positive experience. Everyone was very friendly and professional, but I never felt pushed or pressured to buy. Lynn was fantastic, very knowledgeable, friendly and enthusiastic. Other dealerships could learn from yours about how to treat a customer and make a sale without being obnoxious about it. I will definitely recommend Lynn and your dealership to others.

bernathy

14 de ene. de 2013

Justin is always friendly and provides great service. As both our salesman for two vehicles and our service person he was there every step of the way and made sure we always left happy. Thanks Justin we have already started recommending you and MPH to everyone we know.

atricebon

10 de ene. de 2013

Craig is the greatest. You have a great staff if they dont know the answer they get the answer orthe person with it. I often recommend MPH not only for the service but also for sales Im on my second Honda from Mike Pruitt. Thank you all

melmarm

8 de ene. de 2013

I had a horrible experience at Ganley Toyota which is why I switched to Mike Pruitt and their service department has been wonderful. Even when they are busy and there is a bit of a line they always seem to get to me quickly and get everything taken care of in a timely manner.

ongandy5

3 de ene. de 2013

If you are looking for GREAT NEW CAR, Go to MPH!! We have gotten all our Hondas at Mike Pruitt, We love them all and have been very satisfied with Lyn Snodderly and everyone at the dealership they always do a great job. Thanks again and keep up the great work.

timforman2

1 de ene. de 2013

LOVE my new CRV. I am impressed with the way you do business. There was no pressure, no hassle, no problems. Harry & Sherry provided a very relaxed and attentive attitude when buying my wife's CRV last year and again with mine this year. I'm so glad we chose Mike Pruitt Honda. You guys do business the way it is supposed to be done!

heididei

28 de dic. de 2012

I always tell my friends and family that the prices at the Mike Pruitt Service center are very competitive and that the waiting room is very nice, not to mention how friendly the staff is. This visit was no different Craig was very courteous and made me feel at home like always and my car was done at least a half hour before the promised time.

Honda Owner for LIFE!

26 de dic. de 2012

Last month we purchased a 2013 Honda Accord. Carey and Marcus were extremely helpful on both of our visits and was very knowledgable on all questions we asked! Unfortunately, we were involved in a car accident 30 days after purchasing the vehicle. Marcus was extrmemely helpful when we returned, and even assisted in faxing our information to the insurance company! My daughter now owns my 2003 Honda Accord, which is regularly serviced at Mike Pruitt Honda. They are always extremely helpful and willing to do extra to find the problem and get it resolved quickly. The lobby has free popcorn, coffee, and donuts, along with a television and newspapers to help make the wait go more quickly. I have never gone to another dealer / mechanic and probably never will!

finnmi

21 de dic. de 2012

Maurice was great even though I did not have an appointment. He knew all the details about the car, and was able to negotiate me a fair trade on my old car. He took the time to show me all the features and even syncing my phone for me! The process was smooth and enjoyable. Thanks to everyone at MPH and especially Maurice keep up the great work.

lymcmast

19 de dic. de 2012

I got to the dealership ten minutes before they open yet there was still a person there to welcome me and let me into the waiting room. This dealer always has great service weather buying a car or just getting it serviced they go all out for you every time. Ask for Kathy in service she is simply awesome and will make sure you are taken care of right.

towlin

17 de dic. de 2012

I worked with Marcus for a couple of weeks. He was always friendly and accommodating. He worked really hard to get me a fair price and the exact color and model I wanted. He was very knowledgeable of all the vehicle functions. He answered all my questions and gave me an overall great experience purchasing my new vehicle. I would definitely recommend Mike Pruitt Honda and Marcus Morris to anyone looking to purchase a vehicle.

Rick Ericson

13 de dic. de 2012

I had a Great experience in the dealer and a quick response to my online request. Everyone at the dealership was very friendly and helpful. The dealership was a clean and comfortable atmosphere and the process was very thorough and efficient. Thanks for all your help!

mariawer

11 de dic. de 2012

I would not buy or service a car anywhere else. You all are always so kind and no where would I get the prompt, reliable service that I get at MPH. That is why I would not get any other kind of car but a Honda. I recommend Honda cars to anyone looking for a new car and always tell them to go only to Mike Pruitt. Thanks to everyone there. Wishing you prosperity and happy holidays and God Bless you.

justinta

7 de dic. de 2012

MP Honda staff made buying my first new car very enjoyable experience. Maurice Browder was very professional in that he was very knowledgeable about the product, he did not pressure me to buy right away, and treated me respectfully. It was my pleasure working with him and would be glad to do so again. I think you guys do good business and would definitely refer both friend and family to you dealership.

ngold1

4 de dic. de 2012

The sales team at Mike Pruitt Honda is so kind and super easy to work with! I have gotten my last 3 cars from Lynn and she always works hard to get me the best price possible every time. She couldn be nicer and she listens to her customers so she knows which car is Perfect for them! Please keep up the good work.

teresaj09

30 de nov. de 2012

A Big 5 Stars!! Mike Pruitt Honda is a great place to do business. From Maurice in sales to Kathy in service and everyone else it seems like everyone knows who I am and goes above and beyond to make it feel like it was just a visit with friends instead of a trip to buy or service a vehicle. It is truly a pleasant experience. This is the best experience that I have ever had at a dealership.

jimmy ballow

28 de nov. de 2012

My experience buying a new car was made straightforward and no hassle with Maurice Browder. Maurice made buying a new car almost too easy. We had fun haggling a little, and when it came down to price Maurice explained his position throughout the process. He made me feel that I made a great deal. This is the second time in 27 years of car buying that I drove away feeling like it was a win/win. Maurice is an exceptional salesman: friendly, honest and straightforward.

gina ronson

23 de nov. de 2012

I live a very long way out of Ohio, so car trouble on a long trip means real trouble. A problem with the cruise control on my 2003 Honda Accord and my daughters suggestion, led us to Mike Pruitt Honda. Without further ado everyone on the staff was great and the problem was fixed quickly with no stress.

joevol

20 de nov. de 2012

I want to thank the Staff for the hassle free car purchase experience. They really take the time to make car shopping easy and pain free. I was treated extremely well and will recommend this dealership to my friends and family.

danmax

16 de nov. de 2012

Jacob was very honest and fair throughout our negotiations. He was very attentive and works hard for his customers. A+ would buy from him again and would definitely recommend him and the dealership to others.

sturgeonbren

14 de nov. de 2012

Jacob Decker was the best car salesman I have ever had in my lifetime. I am 63 and have purchased many cars in my lifetime. I truly felt he was very honest and at no time did I feel under pressure to buy a car, and I have not had that experience. Seems used car salesmen should take lessons from Mr. Decker. Consumers remember and spread the word on their experience with purchasing a car. Thank you Mr Decker for treating me like family and thank you Mike Pruitt Honda for giving me such wonderful service maintenance on my car...never had that before either. Rating for this company and salesman should be higher than 5 stars.

crystalbl

12 de nov. de 2012

My experience with Mike Pruitt Honda was exceptional. The salesman was very knowledable with all my questions, also, I do not like a "pushy" salesman and Maurice was not this way. He was very thorough on everything and also was very accomodating. The atmosphere of the dealership was also pleasing. The test drive was most informative with the salesman as well. The overall experience was very relaxing and getting to meet Mr. Pruitt personally was something I will never forget! He even autographed some things for us which made our experience even more memorable! I will definetly recommend Mike Pruitt Honda to family and friends.

garskeamy

8 de nov. de 2012

Marvin, Patti, Jason, and Dave in finance are the best. I would recommend Marvin, Patti, Jason, and Dave to anyone at anytime they are great. I am a repeat Pruitt customer and with service like this I will continue to be for a long time

MarilynFal

6 de nov. de 2012

All I can say is my experience was wonderful. I never really cared for car dealerships or car salesman (had some bad experiences in the past) Well dealing with the staff at mike Pruitt and Justin Miller has change my mind.

ruth ruggles

2 de nov. de 2012

Purchasing a vehicle is no longer a dreaded chore. What a pleasant experience! I?m spreading the word, Lynn Snoderly is the best. Lynn made every effort to make sure I was comfortable and answered all my questions. I have complete and total faith in her as a salesperson.

kevin lohse

31 de oct. de 2012

We have been customers Of Mike Pruitt for many years and Steve Ornouski was by far the best salesperson we have ever dealt with. We would recommend him to anyone. He is a great asset to your dealership.

anndenny32

25 de oct. de 2012

Please keep up the good work from sales to repairs and maintenance I have always received courteous and friendly service, Thanks again.

margartmo

23 de oct. de 2012

Craig at Mike Pruitt Honda has always been friendly, knowledgeable and speedy with the check in and check out! I always choose his desk when he's available. I will be shopping for a new car in a few years and would love to remain loyal to Mike Pruitt the costumer service is always outstanding.

terry smith

18 de oct. de 2012

Mike Pruitt Honda is an exceptional dealer. Craig was very friendly and helpful. He is a definite asset to your dealership. I scheduled the service during my lunch hour and was able to get back to work in time. I surly recommend this dealer to everyone.

Matt Hanc

16 de oct. de 2012

From the minute I walked through the front door of the dealership, I was treated exceptionally well. All involved took their time and explained everything in detail about the Honda Civic LX. Everything was done to make sure I got the best possible deal and I can say that for the first time, I did not feel like I was being taken advantage of! I will definitely tell all of my friends and acquaintances about the wonderful experience I had and refer them to your dealership.

bonnie walters

12 de oct. de 2012

I generally love the service and sales departments and the great customer service I get from your dealership, I am lucky to be near a dealership that tries to honestly save me money.

chpetroff

10 de oct. de 2012

Excellent, very knowledgeable, very helpful, the whole staff from sales to service always does a great job

karen archer

8 de oct. de 2012

Patti was fantastic, we really appreciated her professionalism. We would ask for her again. Thanks Patti and the whole staff for all their help.

tim robins

2 de oct. de 2012

The sales and management staff were accommodating, friendly and willing to make the experience positive. Thank you for the honest and direct customer service

Jamesku

20 de sep. de 2012

I had already purchased a vehicle from this dealership and had a good experience. I also have 2 Honda cars I believe the quality of the product was my first decision making factor but the service is what made me come back to MPH. Steve was very straight forward and easy to deal with. He even responded after hours via texting!

Rana M

18 de sep. de 2012

Our Sales person listened and gave us exactly what we wanted, which very rare, and very much over looked in sales. We had a great experience and have already started recommending your dealership to others.

teressmit

14 de sep. de 2012

Kathy was wonderful as always! She made everything go smooth and she always does. I always recommend Mike Pruitt for sales and service.

tanlun

10 de sep. de 2012

Marcus Morris was great!. He answered the email when I first inquired about the Pilot. He gave me facts regarding the Pilot. I came in and he made my husband and I feel like we were all on one team to get me into the car I needed. Marcus was friendly and courteous. I would recommend MPH and Marcus because he is courteous and not pushy.

cookrose

28 de ago. de 2012

We love Mike Pruitt Honda; we have been buying cars from your dealership since 1998. We have always been very happy with both the sales and the service departments. Our latest car is great and Lynn did a great job taking care of all of our needs.

schalermat

27 de ago. de 2012

Your staff is always friendly, on the ball and gives great service! Your use of social media and the web is outstanding and we had an excellent experience from beginning to end! Thanks again for getting us a great car!

marcusdiane

24 de ago. de 2012

Mike Pruitt Honda has always treated me like family and they always provide great service. I have recommended Mike Pruitt to several people at work and will continue to do so!

bergmannjoan

21 de ago. de 2012

Everyone I dealt with was great, friendly and easy to work with. They found a car that would meet my needs and that I could afford on my budget. Thanks to everyone at Mike Pruitt I couldn't have done it without your help.

janprovch

20 de ago. de 2012

The staff is always well mannered and courteous. 100% professional in finding the car that we wanted and at a great price we could afford. Thanks again for everything you folks are great!!

nadinetra

17 de ago. de 2012

Lynn Snodderly has helped us purchase/lease a Honda various times. I would never go to anyone else. No other brand no other dealer. She is amazing. The most helpful salesperson we have EVER encountered. The best!!!

kleskiwar

16 de ago. de 2012

Excellent Job, Great Service, Excellent Dealership!!!! Just want to thank you to the whole staff from the sale to service keep up the good work.

ciavarellan

15 de ago. de 2012

Very informed and concerned with our needs - Thanks and keep up the good work! My entire family are Mike Pruitt Honda owners because of the Great Service Department.

4sharonstern

14 de ago. de 2012

Maurice Broader is very friendly and has great customer skills! He takes time to explain each step and made sure we got the car we wanted. I would recommend Maurice to all people interested in buying a Honda!

schalermike

10 de ago. de 2012

Your staff always is friendly and courteous. I have not ever used a dealership that is so on the ball and gives such great service! Your use of social media and the web is outstanding and an inspiration to me to work with my clients to develop their programs.

robmcgill11

9 de ago. de 2012

The staff that assisted me was very courteous and very helpful like always. They handled all my concerns and my vehicle was ready on time, couldn ask for anything more.

Man one

8 de ago. de 2012

Service was good, but took 45 minutes longer to complete than quoted.

szendreyjul

8 de ago. de 2012

I will most definitely refer my friends and family to Mike Pruitt they always do a great job. They made the whole process easy and relaxed with no pressure to buy. I love my new Honda thanks to everyone at mike pruitt. P.S. Perhaps Mike Pruitt himself can come speak at Walsh University sometime!!

thomasbu

24 de jul. de 2012

I am deeply impressed by Mike Pruitt Honda. The show room is great, the staff is great and I love feeling like family while I am there. Mike Pruitt will do anything to fix an unhappy customer experience. I have had my car for 2.5 years, each time if service was ever needed I got top of the line service and even a loaner car. I love this place!!

hankcm

12 de jul. de 2012

Even though my situation was a little more involved due to some credit issues, I was not treated like a second class citizen. I am a loyal customer of Honda and Mike Pruitt. This is the 5th car I have leased at this dealership. The dealership and the Honda company acknowledged this and made sure I was able to get the car I wanted and pay the price I wanted to pay.

jeannyn

12 de jul. de 2012

Friendly, nice, excellent customer service and most importantly they always have my car ready to go when they say they will. Thanks for a Job well Done.

Used car shopper

8 de jul. de 2012

I had a great time buying my pilot here!!! All the staff knew their stuff and were very friendly! We even went back here to buy my wife's civic! Five of five stars all the way!

joeycast

3 de jul. de 2012

Got my car back even quicker then they said they would, Great service. Brain answered all my question and I was back on the road in no time. If you need quality work done at a good price go to Mike Pruitt.

curtisson

2 de jul. de 2012

I always feel good about going to Mike Pruitt Honda. Your salesmen are very professional and give great service. I very often recommend your dealership to my friends and family. Thanks for everything!!

mattmurphy

29 de jun. de 2012

The people are very friendly and curteous. They answered all my questions and got my car done fast. I recommend Mike Pruitt to everyone for their great service

meggieF

28 de jun. de 2012

Brian was friendly and helpful, answered all my questions and they got my car in and out quickly. Anyone needing service done should visit Mike Pruitt Honda you won't be disappointed!!

mikeyrohlf

26 de jun. de 2012

Kathy is the best. She knows me by name and always gives me top assistance. Her honesty is a breathe of fresh air in todays world. I recommend Mike Pruitt Honda to all my friend. Several friends who do not own Honda's, now service them with Mike Pruitt.

teddyk

25 de jun. de 2012

Craig Moreland was very friendly, helpful, and courteous. I was worried about certain issues with my car, but the service department took care of them without "taking me to the cleaners". This is the second car my wife and I have brought to M.P. for service. Overall, we've been very satisfied with the work.

johnfuller

4 de jun. de 2012

Kathy was waiting for me when I arrived and is always top notch. I have been bringing my 2001 Odyssey there for service since I bought it new in August of 2001. I have had 90% good experiences and ALL good since you moved to the newest location! I called about 10 minutes before arriving to see if they could do an oil change and replace a burned out headlight. They got me in and out in less than an hour with no previous appointment!

unsatisfied

22 de may. de 2012

My guess is that most, if not all of the reviews on this page were written by the dealership. The service here was sub-par and the staff refused to help me when my car died 6 days after purchase. Be leary if shopping here

Jenny123

21 de may. de 2012

I love their service. Brian is always courteous. I got my car back earlier than expected.

DebbieSchinker

18 de may. de 2012

Kathy was waiting for me when I arrived and is always top notch. I have been bringing my 2001 Odyssey there for service since I bought it new in August of 2001. I have had 90% good experiences and ALL good since you moved to the newest location! I called about 10 minutes before arriving to see if they could do an oil change and replace a burned out headlight. They got me in and out in less than an hour - with no previous appointment!

larry3

3 de may. de 2012

The staff at Mike Pruitt Honda are very friendly and courteous. They greeted me as soon as I walked in the door which is a plus in my book. My vehicle was ready to go in no time at all and in less time then estimated. Kathy was very helpful in answering all my questions and concerns. I would recommend Mike Pruitt Honda to all my friends and family with confidence that they will be well taken care of.

Susan89

1 de may. de 2012

My experience at Mike Pruitt Honda was great. The employees were very welcoming they called me by name which made me very comfortable. I arrived 20 minutes before my appointment time and was taken care of without delay. My van was ready in less time than anticipated. I would definitely recommend this service department to my friends and family and will be returning for all my repairs.

LetsGoRedWings

15 de mar. de 2012

I really enjoyed my experience buying our new Odyssey at Mike Pruitt. When shopping online they were the first to respond and offered the best deal. The best part of the experience was the speed in which they worked. They realize the customers time is very valuable and Maurice Browder was a very easy sales person to work with. He worked hard for the deal, worked hard to get us the vehicle we wanted and made the buying experience very painless. I would recommend Pruitt and Mr. Browder.

Lady Elaine

3 de mar. de 2012

I went to the dealership with an auto in mind that I saw on line at cars.com. I called ahead to schedule an appointment. The car I was considering was ready for me to look at and test drive. The salesman met me with a smile and answers to my questions. when it came time for financing they were polite, and took less time than I had anticipated. I felt at ease every step of the way. I would Definately reccomment Mike Pruitt Honda!!! I would Absolutely do business with them in the future!!!