Dima Z

12 de ago. de 2021

I normally don’t write reviews, but I’m doing so in case it can help someone avoid making a terrible mistake by going to this place. I was sold a used vehicle I was assured was in excellent shape, minus one issue – a gasket needed to be replaced. The owner himself – Armen – promised me that the resulting leak was very minor. His exact words were ‘very small.’ He also said I could bring the car back in 2 weeks for the gasket to be replaced. Until then, he didn’t have a mechanic to do it. This sounded reasonable, but being a wary buyer, I went ahead and purchased an option to cancel policy and paid to have the right to return the car within 48 hours. Again, in Armen’s words, ‘no questions asked.’ More importantly, this is the law. After taking the car to Firestone and having it inspected by professional mechanics, I learned that the car had a huge oil leak problem, was shown how oil covered nearly every inch of the engine, and how the leak was so bad that it was difficult to even diagnose the source. I also learned that the brakes were bad, and that a cheap hatchet job had been done on them – the rotors needed replacing but the dealer had simply put on cheap brake pads. Needless to say, I was upset but glad I had purchased the option to cancel, and the next day went to the dealership to return the car. Instead of ‘no questions asked,’ Armen kept on insisting that the car was fine and that his missing mechanic could eventually fix it. He also could not understand why we were upset at being sold a bad car under false pretenses. Worst of all, he was rude and disrespectful, repeatedly telling me to calm down and talking down to me. His sexism and misogyny were very clear in that he spoke with my husband in a different manner. I was a woman speaking up for myself after being lied to, and he interpreted that as my being hysterical and irrational. He kept using the word ‘tense.’ To make matters worse, Armen tried to charge us a higher restocking fee than was listed on his own agreement and clearly went against CA law. He made us wait for an extra 30 minutes while he called his licensor and put her on speaker in an attempt to prove that he was right, only for the licensor to tell him that it sounded like he was trying to break the law and that he should follow the law and return the correct amount owed to us. Only then did he begrudgingly return money that was legally ours. He then tried to insist that he was a great guy – just misunderstood. It was truly weird and wild. Even though he had spent over an hour tormenting us, he wanted us to think he was a good person, as if it mattered. Sadly, the young woman who works there and handles the paperwork is lovely, and I hate to leave a review that harms her in any way. I hope she finds a job working for someone who is not a misogynist and whose business does not rely on hurting people. Armen made a show of blaming everyone but himself that day – the mechanic, the young woman, everyone. It’s important to note that Armen and others working for him – with the exception of the young woman – did not wear a mask inside the office when I purchased the car, despite it being the law. This man is the ultimate sleazy car dealer, but worse – he doesn’t even know what it is he is trying to lie about. I have no doubt he will reply to this review with something truly bizarre. But hopefully this will act as a warning to anyone considering going to this place.

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