Jj

31 de oct. de 2016

Bought2014 Toyota Camry SE and the salesman was very professional I highly recommend this dealership The rest of the staff was also very friendly . No sales pressure at all that's what I like .

Madelim

31 de oct. de 2016

First time going out to buy a car & had a phenomenal experience !! Angel Diaz was a great sales man. I love my new RAV4 !

Madelim Ventura

31 de oct. de 2016

First time going out to buy a car & had a phenomenal experience !! Angel Diaz was a great sales man. I love my new RAV4 !

Mothie

31 de oct. de 2016

Dana was very helpful by phone and I feel that I got a reasonable deal. Eddy was personable and efficient at facilitating the test drive and paperwork.

Jen

31 de oct. de 2016

I had visited two dealerships prior to Grieco. My salesman Eddy was so nice and very patient. We test drove and reviewed a few cars until I found my match. Sandy in finance was also great in assisting to get the numbers to work for me. They really do everything they can to get you what you want. Highly recommend you make them your first visit.

Delgrande

30 de oct. de 2016

Very satisfied with my experience. Louis provided outstanding customer service... personable and knowledgeable. Kevin was very professional & efficient.

Maria Pflieger

29 de oct. de 2016

Anthony Rojas was excellent, he was courteous, professional, He was very conscious of what I was looking for . He was respectful and I would recommend my friends to come and see him. Definitely different than other Toyota Dealers I visited.

Lori

29 de oct. de 2016

Angel was a pleasant, knowledgeable sales person. Very courteous and not pressuring as it can be when buying a new car. I am happy with the service I received!

Yuderkina garcia

27 de oct. de 2016

Sandra was very helpful and very nice, she explained everything very well. Anthony was really nice and helpful in helping me find a car for my needs.

Sara

27 de oct. de 2016

Easy process. Eddy was efficient and helpful. Would recommend.

Eddy and Ryan

27 de oct. de 2016

I'm so happy with my choice - 2016 Toyota Corolla! Eddy Lareano was so helpful and personable. Everyone in the facility was so nice it made the buying experience very smooth amd stress free. I highly recommend this dealership to anyone looking for a new car. I would gladly come back!!! Thanks again for all the help Grieco Toyota of East Providence

Donnad80500

26 de oct. de 2016

The staff there treated my wife and myself great I got a great deal and there was no back and fourth. I would recommend anyone to go there.

Yuderkina

26 de oct. de 2016

Great service, Anthony Rojas very helpful, I would recommend this dealership to anybody

Raunisio

26 de oct. de 2016

Very informative and friendly customer service. Very honest. Did their best to get us a deal.

Vanity

25 de oct. de 2016

The service in this establishment was excellent. Both Ed an Sandra met my needs in what I needed in a car an within my budget!! Thank you both for exceptional service

Kelley

24 de oct. de 2016

I was looking to update to a 2017 Corolla and went to Grieco Toyota. Bruce Coppola was wonderful to work with. Great customer service, I couldn't be happier with my decision! If anyone is looking for a car I suggest Grieco. Ask for Bruce, I highly recommend working with him.

Bethany Watson

20 de oct. de 2016

My experience at Grieco Toyota was superior to every other experience I've had at other dealerships. The manager was AWESOME to deal with, the sales guy was also great; he was knowledgeable, helpful and definitely had a keen sense of what a great customer experience should be.

Dinsy13

19 de oct. de 2016

My experience at Grieco Toyota was excellent. Eddy was awesome. He was able to answer all of my questions. Told him what I had to work with and got me into a 2011 Toyota Rav4. Staff is great and they have the nicest cafe. Everyone should come here !

Cheryl Santos

18 de oct. de 2016

I shopped a couple of dealers but decided to Buy from Bruce at Grieco Toyota. He treated us with dignity and respect and never pushed us to make a decision. I would highly tell anyone looking to buy a new or used car to give Bruce a chance. Bristol Toyota is one mile from our home and we chose The Grieco Family and Bruce to make our purchase.

Greg Syintakos

17 de oct. de 2016

I got a vehicle from the director of the vehicle exchange department Bruce Coppola and this was the most transparent honest transaction that I have ever been involved in. Could not be happier and will recommend to anyone to call Bruce at Grieco Toyota.

Marysull16

14 de oct. de 2016

After visiting many other dealerships looking for a used Toyota Tacoma, Greco Toyota had the perfect truck that we were looking for. And they made the buying experience easy and stress-free. Thank you Eddy Laureano, our salesman and Bob Barker, the sales manager.

tinabela

13 de oct. de 2016

I recently traded in my Mazda CX-9 to lease a new Highlander. I've never had a Toyota before. I love it! The salesperson was very helpful and knowledgeable. Finance was easy and smooth.

Kathy Maxwell

13 de oct. de 2016

Anthony solved my problem by finding the perfect car and made me fell confident it worked for my budget and my driving needs.

Dana

13 de oct. de 2016

Kevin was great they took care of me I was in and out in no time I recommend everyone go to Grieco Toyota

Tina b

13 de oct. de 2016

Friendly expierance. First new Toyota. Love it. Keep it going.

Ocadtillo34

29 de sep. de 2016

My experiencia de comprar mi nuevo carro fue muy placentera pues hay personas muy amables, y le explican todo antes de comprar el auto, especialmente en el idioma de uno. Es muy bueno tener personas bilingues trabajando alli excelente trabajador.

Bill and Carol

29 de sep. de 2016

I recently turned in Hyundai lease for a Toyota Rav 4. I looked at Honda, Nissan and Toyota. We test drove all but fell in love with the Rav 4. My salesman Saul Nieves could not have been MORE professional and dedicated to customer service more than I have ever seen. He even picked me up when I turned in my Hyundai and brought me back to the dealership. His manager, Dana, I can't say enough about him He made me feel that I got the best possible lease price and the best value. I would recommend Saul and Dana to all my friends. I have had my car for 4 days and I LOVE it. I believe that I will be a Toyota customer for years thanks to Saul and Dana. Saul and Dana exemplify salesmanship and customer service. Thanks again to you both. Bill and Carol

Alexandra K. Barnes

24 de sep. de 2016

I wish this was not the first review for this dealership because my situation is a-typical. My budget for a car is very low.Their response time to my inquiry about a car was very good. The car I was inquiring about had been sold - so they told me about a car that cost more that twice as much. When your budget for a car is very low, this is not the type of dealership to use. Would I recommend this dealership to a friend? If the friend had more money than I do, I would say that it wouldn't hurt to look here. I guess that's a recommendation.

Cautious Consumer

9 de ago. de 2016

Be careful if you purchase a car here. Make sure you look at the price of all warranty items. The woman who completed my sale here went very quickly through all additional warranty items without mentioning the price of any of them and was looking for signatures without providing all the information. Make sure to take your time and ask questions or you can be easily taken advantage

Mary04

6 de jun. de 2016

My experience buying my new car was a very pleasant one because the customer services I received from Ron my sales person was excellent place to purcharse a vehicle

Mike

23 de mar. de 2016

My girlfriend and I almost bought a Toyota Certified Pre-Owned Carolla from Greico today. We went in yesterday and drove the car and it was great, well taken care of and they did a great job detailing the car. Also, our salesman Saul was awesome. Young guy who made the experience as enjoyable as expected. He and I went a few rounds on the price of the car but he was fair and we agreed on a number after a while. Everything was going well until we went to financing. The lady (I won't use her name because she isn't here to defend herself) in financing was AWFUL! She gave us a quick overview of the rate we were approved for and then jumped right into the sales pitch about extended warranties. She had added warranties on the tires and wheels, the interior, and the powertrain totaling over $2000. She kept interrupting us every time we asked any questions and only gave vague information when she took the time to respond to our questions.We went back today to see if we could complete the sale and the lady in Finance told us the car was no longer being sold a Toyota Certified Pre-Owned vehicle and we had to go through the dealership's warranty program because the dealership was loosing money on the sale. When we questioned her on the changes she continued to be rude and interrupted us to the point where we got up and walked away from the sale. In conclusion, Saul was great and the lady in financing cost him a sale.

linv

1 de feb. de 2016

I did not end up leasing a Toyota, but when I visited Fox, Now Grieco Toyota-Scion at the beginning of January I was promptly greeted by a very pleasant young lady (Caitlin F) she was very knowledgeable and a pleasure to work with. I would recommend that you ask for Caitlin on your trip to this dealership! Thank you Caitlin!

frednn

12 de ene. de 2016

NEEDED a new car after 10 years with a Honda Accord. Stopped in and ended up buying a 2014 Toyota Camry in September.The car had a little wear but I thought that the interior would be cleaned, including the stained seats.I guess that I trusted too much in the new salesman. I ended up taking the car. After returning for a MA inspection sticker, I sat in the dark and dingy waiting room which was a surprise after years of bright and amenity filled Honda waiting rooms. Everyday when I get into the car, I still get aggravated looking at the upholstery.

mclaugj87

17 de dic. de 2015

I just stopped in to the Fox Dealership to look at a. Tacoma DBCB they had in stock,. It was the exact one I had already ordered from another dealership but had not received yet. I called Bill to see if it was okay to come out and just take a look at their truck. Bill said no problem come out. When I got to the dealership Bill met me showed me the truck and answered questions I had. Bill was very professional and went beyond good customer service. When it's time to trade the truck I bought at another dealership I will go to Fox Toyota and work with Bill P. Thanks Jim.

Another Carguy

16 de oct. de 2015

I was able to find a used 2014 Highlander LE Plus with only 14000 miles (a tough task) and I couldn't be happier. Met with Bill Tavares and Bob Barker (yes... that's his name) and we quickly agreed to a fair price for an exceptional vehicle. No hard sell... I felt like I was dealing with good people making a big decision less stressful. Thanks.

bird3815

4 de oct. de 2015

Although I was happy with my current vehicle, I knew I was going to be needing a new (used) car. I also knew that I wanted a car that was reliable yet good looking too and not highly priced. I had in mnd a white car, but it had to have a dark interior. Many of the white cars I looked for had light interior and just did nothing for me. I went to Fox Toyota and they had the perfect car for me. I test drove a Toyota Corolla S model and then told the salesperson I would think about it. A few weeks later, the car was marked down, and he notified me. I went back and drove it again and decided to purchase it. The buying experience was good, and I left that day with my car. So far I am happy with the car, and I believe being a Toyota it will last me a while. This is my first Toyota.

Bradley107

15 de feb. de 2015

We just bought a 2015 Toyota Sienna from Fox Toyota. We found it a very quick and easy process. I finalized negotiations over the phone with Mike, the GSM, prior to going in and once there they continued to be very friendly and courteous. Joe was ready to help when we arrived. The trade in process also went very smooth. I discussed the trade before going in, it was easy since we were trading an older Sienna to buy another Toyota. The trade value was extremely competitive and although the price of the new Sienna was slightly above another dealer, their trade offer was a bit higher so it all worked out great. The dealership is not newly remodeled like some dealerships, but that did not make a difference. We would recommend based on our experience.

jcs401

17 de oct. de 2014

I was dreading going car shopping, but I had heard good things about Fox, so I started there. I was signing the finance paperwork a few hours later! The sales people were very nice. They kept me informed throughout the entire process, and when they told me something would take ten minutes, they meant ten minutes or less. They made a very fair offer for my trade-in, and they gave me a great price on the new vehicle. The finance staff were great, too. They offered some extras, like the extended warranty, but they were very clear that there was no pressure and I could take my time in making a decision. That was really great. I am a big fan of Toyotas, and I live closer to another dealership, but I will continue to go to Fox from now on, and recommend it to my family and friends.

marciehas2

14 de ago. de 2014

This was the first time I have ever leased a car. The salesmen I worked with were great (Josh & Mike). I knew what I wanted, knew what I could afford and wanted to seal the deal quickly, effortlessly and efficiently. They helped me to do this.Thanks guys. I will definitely recommend you.

Jfortin

28 de mar. de 2014

This is the first car that I have ever bought new so of course I was nervous. Everyone that I worked with made me feel so comfortable and at ease. Everyone was so reassuring and honest with me that I knew every step of the process the entire time. I would and have recommended friends and family to Fox!! I will not go anywhere else! Keep up the great work!!

erdman82

4 de mar. de 2014

Salesman was a pleasure to work with and the sales team was able to work out a price that worked for me. I would purchase a vehicle from them again.

allihague

28 de feb. de 2014

I recently purchased a used Prius at Fox Toyota, and I could not have been happier with my experience. Josh handled the sale, and he was wonderful. He was happy to spend as much time as needed to help me decide on the right vehicle for me, and there was absolutely ZERO pressure. They had a good inventory of used Prius models of varying years, trim packages, and price ranges. Josh was able to give me the details of the differences between each of the vehicles, and provided straightforward answers to all of my questions. He even researched roof rack installation options available for Prius models, and provided the name of a local installer. When we sat down to negotiate a price, the process was quick and relatively painless, with no B.S. I believe anyone who buys a car from Josh, at Fox Toyota in East Providence, will leave smiling, feeling they got a good deal and great customer service. Josh will go above and beyond to make the customer happy, and I wish him all the best.

Mrobertar

20 de feb. de 2014

Having dealt with Fox Toyota in the past, I called them when I decided to buy a new car. Needless to say, Ken quickly got me exactly what I was looking for at a competitive price. I have always been able to rely on the Fox sales team's honesty and integrity when purchasing a vehicle and I highly recommend this dealership!

CherelleN16

17 de ene. de 2014

I was very anxious and nervous about going into a dealership to purchase a car, i've been to many in the past and it was never as welcoming as Fox Toyota. I had called earlier in the morning and talked with Sandy, she was very kind and i made the deciosn to go in and give it a try. I went in and met with Norma, she was very friendly and listened to what i had to say. She was kind hearted and made me feel as calm as possible being in a dealership. Michael did everything he could to make sure i was satisfied and worked hard getting me the deal i wanted. Because of these two wonderful people i now am driving a NEW Toyota Venza, and I am one HAPPY girl! Highly recommend Fox Toyota if you are in the market for a new car! They took me under their wing, and i know they will do the same for you! Good luck and happy shopiing!

paulcarol

8 de nov. de 2013

We had a great experience with Fox Toyota. Bill Tavares was our salesperson and was very knowledgeable and friendly. We explained what we were looking for and he helped us get the car we wanted. Bill answered all of our questions and made us feel confident with the car we purchased. The staff at Fox Toyota is very professional and we would recommend them to anyone.

KM2014

28 de sep. de 2013

I went to Fox Toyota for a vehicle to replace my Camry due to an accident. Zeca was my salesperson. I test drove 2 vehicles, but then explained to him that I still wanted to look around. Even though I know Toyota=quality I still wanted to look at other cars, I felt that would help me make the right choice. Zeca didn't pressure me to decide on the spot, although he did tell me I wouldn't find a better deal- turns out he was right! After shopping around and driving a couple other cars, I preferred the Corolla and ended up returning to Fox. I have dealt with a couple of other dealerships in the past and this place is different. Mike Racicot the Manager there went out of his way to get me the specific car I wanted and he did it in a matter of hours. I was in there in the morning and driving off the lot by the end of the day in my brand new car. Every single person that I dealt with was super nice-Mike Burden and Sandy in Finance, Zeca and the other salesmen and the Service Department -very friendly people and customer oriented. Thanks again guys for my beautiful car I love it! :)

Christine510

16 de sep. de 2013

Not only was I assisted in buying my car, but Ryan went above and beyond making sure I was set up with a new insurance plan I needed to even drive off the lot. He also showed me all the in's and out's of my new car and made sure I was comfortable and ready to go before leaving.

lizcantor

9 de sep. de 2013

Have bought two cars from Fox Toyota and always feel welcome and do not feel pressure. Norma was lovely to work with. She was knowledgeable and patient. In addition, their service department is efficient and trustworthy so I feel good about bringing my cars there for ongoing maintenance and repairs.

NYC13

19 de ago. de 2013

I own a 2007 Toyota Prius and was on my way to Cape Cod with my wife for vacation when my car had a problem (overheating) at 6:45pm on a Thursday evening, August 8th . Thank goodness I was able to limp into Fox Toyota...One of the sales people at Fox gave us directions from the Interstate to the dealership because we had to get there before they closed. With an inoperable car, no place to stay, and being a day late already going on vacation (my wife was not happy !), I wasnt sure exactly what would happen when we pulled into Fox.Net net - the Fox team was magnificent ! The sales manager immediately told me who to see in service the next morning (service was closed as it was 7:30pm by now)..One of the salesmen told us about the Hilltop Hotel & Conference Center and drove us there so we had a place to stay that night. The next morning, I went to the Fox service department and they put our car in first to see what was wrong. The mechanic team quickly diagnosed the problem and fixed it easilyThe Fox Toyota folks who helped us were all superbly customer service focused and competent in way that is not normally found in any establishment. They are to be highly complimented and so is senior Fox management for hiring and training their team to be that customer service friendly. My wife and I were so impressed with such wonderful customer service that we actually felt fine getting to the Cape late -- it was a great experience that came out of a potentially bad situation.

jayday

20 de jun. de 2013

I decide to write a review on this dealership simple because of the service i received from the sale person i meet when i first walk in the lot. it was a pleasure from start to finish.

Dt0882

4 de jun. de 2013

By far best dealership I have ever dealt with. I have been to over 8 dealerships in the past few months and they are by far the best. They are real, tell you the truth, they know their cars. Joe, Kyle and Mike were absolutely a pleasure to do business with. Joe knew the answer to every question i had? He knew everything about the car i was interested in; I was impressed. Kyle was a great sales rep, he also knew everything. He was honest and not fake at all like the other dealerships i dealt with. He would call me directly unlike other dealerships who would have a secretary call me back. Kyle seems to really know his cars well! Mike sales manager was very nice, he joked with me very down to earth. They all make you feel at home. Mike finance rep was also honest and extremely informative. He made me feel very comfortable. On top of it all they even sent me a letter the day after i went to visit them thanking me for giving them the opportunity to earn my business. I only got emails from other places which were very generic. I will ABSOLUTELY recommend everyone to go there. I will be getting all my service needs done there with no doubt. Please go visit them you will NOT be dissapointed!Purchased 2011 toyota highlander 06/2013

alex1134

3 de jun. de 2013

Car shopping is never fun as you always have to be on your toes to make sure you get the right deal for the car you want and that you don't get hammered with hidden fees. However, Kyle at Fox Toyota made it a pleasant experience for my wife and I. We told him what we were looking for and the type of car we were interested in. We gave them test rides and we didn't feel pressured into buying what we didn't like. I had a budget and needed to stick to it and he was helpful in coming up with a great compromise on the price. We definitely paid what the car was worth and all the fees were explained to us (documentation fee, sales tax and Department of Motor Vehicle fee). After Kyle, we also bought a warranty from Sandy that really made us feel comfortable with the product that we bought from Fox Toyota. They were a pleasure to work with and I highly recommend starting your car search here.

paramus

21 de may. de 2013

From the moment I walked in they wanted to be sure I was satisfied with the car and price. I would highly recommend them it was one of my better experiences and I have driven Toyota for over 30 years.

Jan18

28 de abr. de 2013

Everything was great from the minute we walked in the door. The exact vehicle we wanted was on the showroom floor. All employees were extremely friendly and our salesman Josh was a pleasure to work with. We have previously bought from this dealership and only have good things to say about it.

liliortiz

25 de abr. de 2013

Norma, Mike, Bill and everybody else are wonderful with customers. They are great and customers also feel welcome.I recommend this dealership all the time. :-)

Kelechi76

17 de abr. de 2013

A friend referred me and I make my request online after which I was called up by Sandy Ramires to make my appointment.......it was a total experience of customer relationship and retainership. He upsell and I was impress by the way he satisfied my specifications and guides provided for other services. I immediately refer a friend who said the same and I'm willing to refer more........I'm giving this rating to show my appreciation to the Fox Toyota Family.

askie

15 de abr. de 2013

my experience with fox Toyota -scion was excellent, sale ,customer service n finance was excellent. they are very friendly and ready to work with you to get what you want, for this reason I will recommend any one to this dealership.

eugenedejesus

13 de abr. de 2013

Norma was great to work with. I would highly recommend Fox Toyota and Norma when shopping for your vehicle. They were very helpful and had the answers I needed.

irizarry3541

12 de abr. de 2013

This is the second lease that we have had with Fox Toyota. Both times we have had a different point of contact for any questions. This time the pleasure belongs to a young land named Norma. Norma has always been responsive and attentive to any issues (very few) that we've had. She does keep the communication flowing and makes us feel valued. She is a major reason for the ratings given. I only hope that Fox Toyota does right by her and keeps her around.

abolarinho17

11 de abr. de 2013

The reason I have selected all fives is because I had a great customer experience with Ryan Shattuck.He was very efficient and did not try to pressure or force me into anything. He helped me find the best for me. I was looking to finance and then he talked to me about leasing and that was my final decision.I greatly appreciate the customer service provided and I will definitely be a long time customer with Fox Toyota.

coordinator

11 de abr. de 2013

From the moment my husband and I walked into the dealership, we were greeted with smiles. We felt immediately we would have a great experience there and we sure did! Their reputation preceeds them. It's no wonder they have been in business for so many years! They never made us feel pressured in anyway and did everything they possibly could to make the car buying experience a pleasurable one and it certainly was, thanks to all from sales to service to parts. I will be the first to admit I am a fussy person and I would "HIGHLY" recommend anyone shopping around for a vehicle, to think "FOX TOYOTA" first!

kwsgrl

11 de abr. de 2013

Best experience car shopping yet ! Ryan was great, very professional. He was very efficient..When we went in to pick out our new car he was so helpful and knowledgeable. When we returned to pick the car up the paper work was all prepared and ready for us to just sign...which was wonderful especially since our 6yr old daughter, who gets very antsy, was with us. I will be returning to Fox, and asking for Ryan Shattuck when my lease needs to be renewed. Satisfied customers, Mr. and Mrs. Kenneth Wigginton

bbo12

10 de abr. de 2013

Norma and the rest of the staff were very friendly and didn't give us the "hard sell". They presented us with options (both in terms of new vs old but also in terms of financing and let us set the timetable for our decision about the new car). We didn't feel pressured like we had at other dealerships. Very respectful to our entire family.

irol888

9 de abr. de 2013

I am always amazed at the service I receive at Fox Toyota in East Providence, RI. The staff is knowledgable, friendly and always goes that extra step to make sure I am a pleased customer. I purchased my new Toyota Camry in June 2012 and the process was so easy and pleasant! The sales staff was top notch.Sandy Szumita walked me through the financing and made it painless. Before I knew it, I was driving my beautiful new car home. I truly can't say enough about the entire staff at Fox Toyota. They have a loyal customer in me!

jDana2013

8 de abr. de 2013

I've dealt with Fox Toyota for over 15 years now. I bought my Camry and had it for more than 12 years and now recently bought a RAV4. I loved both vehicles. Fox has an excellent sales dept. and an excellent service dept., Ryan Shattuck and Kenny Szumita were very pleasant and not pushy at all. I'm very, very pleased with the RAV, I love it. I would definately recommend Fox Toyota to my friends and family. I always had any repairs on the Camry done at Fox too and John Rocha was always honest about what was needed and really friendly. I will continue to service my vehicle at Fox.

Polarbears77

8 de abr. de 2013

This dealership is tremendous to work with. I have purchased five different cars from them and I always get thorough, knowledgeable service. They also follow-up with me on a regular basis to see how my experience with the vehicle is going. They make it extremely easy to give them a 5 star rating.

fredspector

8 de abr. de 2013

I had a great experience with Fox Toyota. I shopped around at several dealers and Fox gave me the best price. The sales person I worked with (Ryan Shattuck) was very low pressure and very accommodating.

Lewisny27

8 de abr. de 2013

Great deal, always available for question, very nice personality the type of person you're looking for to sell you a car. Just the right vehicle for a family.

vesterburt1947

8 de abr. de 2013

Was looking to purchase a new car...so right away I thought of Fox Toyota...they have been in the neighbor hood for years...smartest move I ever made...besides being very nice they did not push you to buy your car...Ryan helped me with all my needs...even taking my car right off the showroom floor for me...I would recommend Fox to everybody...they are the BEST...

Rochelle1

8 de abr. de 2013

The great thing about working with Fox Toyota for me was the sale was a consultant sale nothing pushy more this is what is great about the different cars and telling me the pricing on all of them. This is the 2nd car I have purchased at Fox Toyota and I LOVE it!!!

jsquattrucci

8 de abr. de 2013

Really great and friendly help. Completely informative and showed me all the vehicles of my taste and showed a lot of patience for me and my family. I'd recommend them to anyone

megcorbeille

7 de abr. de 2013

This is the second vehicle I purchased from Ryan Shattuck at Fox Toyota. I originally went to Fox Toyota because it was the only dealership that had the exact vehicle I was looking for in stock on their lot. In working with Ryan, I felt comfortable in the negotiation process and trusted that he was advocating for me. When I was looking to upgrade to a new vehicle, I knew that I would return to Fox (even though there are Toyota dealers closer to my home). I contacted Ryan and purchased my next vehicle from him as well. Fox Toyota is a dealership that I trust and would return to again without hesitation

ebferoldi

7 de abr. de 2013

I had ben shopping around for a while looking for a good price. All the other dealerships I went to tried only to sell me a vehicle they had on their lots and didn't really ask me what I truly wanted. Then I went to Fox Toyota, and that all changed. Kevin sat me down first, and asked me how he could help me. I told him what I was looking for and he went through the whole process with me. His assistant Josh then set out to find the vehicle I wanted. He kept updating me on the progress and arrival date. It turned out to be by far the easiest car buying process I had ever had. He was always looking out for what I wanted, was never forceful or pushy. When we settled on a final price it was below what all other dealerships prior had offered, it was easy, no back and forth, no waiting for sales managers, no "well this is the best I can do". Like I said, everything was so easy and went smoothly, and I ended up driving away with the vehicle I wanted. They have a customer for life and I plan to send everyone I know to Fox Toyota to see Kevin and Josh!!

Rosanneb

1 de abr. de 2013

My experience was excellent. I needed to trade my car, sell it to my daughter, and buy a new car. The staff was patient and handled all transactions with professionalism.

smentzer

21 de mar. de 2013

I just bought a new Toyota Corolla S. The staff at Fox Toyota were friendly and accommodating. They gave me a great trade in value on my old car, and helped me get a into a new car in a price range that I could afford without making me feel pressured in anyway. The staff went above and beyond to make sure I was happy with every feature in my new vehicle, and even went out of their way to make sure I could get the model and color I was hoping for. They made what could have been a very stressful experience, pleasant, stress free, and painless.

LeahZ

21 de mar. de 2013

I had an excellend experience at Fox Toyota when I recently bought my new Highlander. Bill showed me every detail of the car and followed up with a courtesy call the following week to see if I needed anything. Sandy was an excellent help with the financing! It was such a great experience that my husband bought a new truck there two months later!

PaulSzumita

21 de mar. de 2013

Fox Toyota in East Providence RI gets my highest recommendation! I have bough all of my car/trucks from this dealership for the past 15 years. The sales staff is excellent, the service area is unmatched. The people are what make this dealership. I receive a very personal tough every time Im there. Im finally buying a new car after years with my 1997 4Runner (purchased at Fox). I was looking for a 2013 Toyota Tacoma TRD Sport manual transmission. They didnt have the manual transmission on the lot so the sales/management staff worked and got me the truck I was looking for in less than a week. I cant say enough about my Fox Toyota experience. I will be a life long customer.

dannycert

5 de mar. de 2013

So i go to this dealership looking at a Corolla used and the sales rep comes out (older gentlemen) says listen we have a special going on on the new corrolla. they are less expesive the the year old ones. great we went for a test drive go into the dealer and we are talking he still saying he has this special this weekend only. he goes to his manager and of course cocky manager comes to the table. lets make a deal so i go well the sales rep states there is a special and i went over what he told me. manager goes there is no special like that i look over to the sales guy (i was there with my uncle and wife) and the sales guy says i never said that. I said are you kidding me i was looking at the year old one and youtold me dont because the special has the new ones cheaper. he denied everythign so i smiled and said take the car and keep it and walked out. I WOULD NEVER RECOMMEND this please.

musicman-sw22

28 de nov. de 2012

This was the most dissatisfactory experience I have ever had at Fox Toyota and I have owned Toyota vehicles since 1986. I usually deal with Jack. In the future, I will probably deal with him again (if I go back to Fox). My experience this time with the service representative Jessica was very disappointing. I called Fox Toyota in early November and made an appointment to bring my vehicle in at 8:00 am, the next day which I did. I was told that I would probably be able to pick up the car by 11:30. I expected a phone call by 9:00 or 9:30 to hear the estimate work that was needed to fix the problem (engine warning light coming on). When I did not receive a call by 9:30, I phoned and asked for Jessica. I left a message for her and did not hear back from her. I then called back an hour later (at 10:30) when I did not receive a call back. I was told that Jessica was finishing up with a customer and would call me back in five minutes or so. She did not call me back until 11:00. She explained the problems that needed repairs, and she said the car would not be ready until some time after 1:00 or 1:30, which was inconvenient for me since I had to go to my job. I asked her if the car problem had been diagnosed quickly; she said that it had been diagnosed probably within 45 minutes (by 8:45 or so.) Yet Jessica had not called me until 11:00 to inform me of the estimated repairs. If she had called me by 9:00, the car could have been ready by 11:30, the agreed upon time. Why did I have to call two times and leave messages before I received a phone call back from Jessica? Why did she wait until 11:00 to call me, when the problems had been diagnosed by 8:45 or 9:00 am. This is not the right way to treat customers. I had to rearrange my schedule, and make an extra trip to Fox Toyota to get something out of my car that I needed to go to my job. Perhaps Jessica needs more training on setting priorities. If a car is supposed to be ready by 11:30 and the car was evaluated by 8:45, then it is crucial to call the customer to get approval and then have the work done right away, and not get distracted by other customers, phone calls, or other work tasks. This was a very disappointing experience with the service department, which may lead me to reconsider where I take my car in the future.

MacRaven

26 de nov. de 2012

I guess I would check "yes" to recommend them IF you do your buyer's homework first.My buyer suggestion: Do your on line shopping first. Print the website out and take the Fox SALE PRICE with you. If you don't, they will start negotiating at the original full sticker price and not tell you it is on sale. Nor is the web sale price visible anywhere on the vehicle. You will lose $1,000+ if you don't know the sale price yourself. I agree as some have said that it's possible that they might not have offered as much for the trade-in vehicle to make up for the sale price profit margin lostBUT if the offer is too low, and you have a decent, well cared for used vehicle, you then have the option to turn down their offer and try to sell your vehicle privately for the price you think is fair, and return with cash toward the new one. Other than the above complaint, they were an excellent dealership to work with, and I have no complaints about anything else. It just doesn't leave you with a good feeling when you come home after the purchase and see your vehicle (same VIN#) on their website with a sale price you weren't offered.Have not decided if I would return. I waited a couple months to write a review to see if I would cool off about this, but I haven't. I think there is a law about not being told the advertised selling price, and that ticks me off the most.

will12345

25 de sep. de 2012

We had a great experience at Fox Toyota. We were looking for a new Sienna, and Fox was able to get us the color we wanted in only a day or two. It was ready when they said it would be, and there were no problems with the paperwork. The whole experience was very laid back and low-pressure, which has caused me to just get up and leave other dealerships. I would recommend Fox to anyone shopping for a Toyota in this part of New England.

silvias

28 de jul. de 2012

I usually have my car serviced at Fox, but due to the length of travel time it takes me to get there (I live about 45 minutes away in Massachsetts), I went to a closer dealership. That was a big mistake! After two attempts to have my car aligned correctly at Toyota of Dartmouth I went back to Fox. I always ask for John because over the years (20+), he and the technicians have always solved my car issues. Needless to say, my car was aligned properly after one visit. I learned my lesson. I will travel the extra miles to have my car serviced properly by an excellent crew!

brunet

21 de jun. de 2012

I went to this dealer to sell my used car. A nice lady welcomed me and introduced me to Bob (or Rob, don't quite remember which). He looked at the car and started complaining about so many things, some of which were totally fine. And then finally he give me an offer that was less than the half of what I have been offered. I have visited a couple of places before Fox Toyota, so I have a very good idea of how much my car was. It seems like their way of getting cars cheap is to insult the car (and the driver) and buy it really cheap. In the end, Bob was really mean to me (I could tell from his language, attitude, look, tone etc) when I simply showed a surprised face for the price, and he said he could buy my car right away if I am selling it to him, otherwise I won't be able to sell this car anymore. The offer was not acceptable but I think he was just trying to push me hard and get my car really cheap. So here are three lessons for future customers to Fox Toyota. 1. If you are going to sell your car to them, be very careful because they have a mean way of getting your car really cheap. 2. If you are buying an used car from them, you can actually negotiate the price REALLY well because they have negotiated the price when THEY bought the car from others. So the cost for them is really low. If you don't negotiate, it means they will have a high margin from your sales. So if you want a deal, NEGOTIATE because they can make a cheaper offer and still make some profit!3. If you are buying a new car, it's PROBABLY the same thing with lesson 2 here. But I am not sure about the new car market. One thing I can tell you is that they greet you nicely but they are trying to rip you off. If they can't do that, they will get mad at you and show some attitude!

Mimi Seabury

9 de may. de 2012

Our entire car buying experience was a pleasure for both my husband and me. Everyone we dealt with was very friendly and professional, starting with the general manager, the sales department and the finance manager. Our questions were answered promptly and our salesperson spent time showing us how everything worked in the car.

roysingleton

19 de ene. de 2012

As I sit here in the waiting area at Fox Toyota, I am trying to keep myself composed. Let's start by saying this is my second time sitting in this waiting room today. It all started at 8am when I came in for a simple oil change, tire rotation and inspection. Once they were done with the oil change, tire rotation and INSPECTION..... I drive out of the lot to the gas station to get gas - that is as far as I went. I fill the tank with gas, get in the car and the will no longer start. Fox Toyota get's a thumbs down today. They just inspected my car...... I drive out of the lot and my battery dies. $#at!&^Everytime I come to Fox Toyota - this type of thing happens! One day I drove out of the lot and all 4 tires were wobbling. Anothertime I had them check a slow leak in a tire - they said the tire was fine - come to find out it had a screw protruding out of the tire - which I found out after they told me the tire was fine. This puts perspective as to why people in RI are unemployed!To boot - they just came out to the waiting room to let me know that I now need to replace the battery that they just finished inspecting - at a cost no doubt. You think out of embarressment, they would offer to replace the battery at their expense to make up for the fact that it is now 11:10am, I have missed time at work because of this stupidity. I am no mechanic myself but come on!! I have no intention of ever recommending Fox Toyota to anyone - but you can rest assured that I will be facebooking, tweeting and blogging about their lack of service and lack of customer service!

daclowe

5 de ago. de 2011

They took over two months to repair the vehicle. I don't believe they properly diagnosed the problem (electrical in nature) because they insisted the battery was fine, replaced various expensive components which didn't fix the problem, then finally replaced the battery to get it working again. I guess most mechanics have a hard time with electrical stuff, but I had hoped Toyota would at least know how to fix their own vehicles..

baitswitch

26 de jul. de 2011

Buy from Fox Toyota at your own risk ... not to be trusted.Here is the email that I sent to several Toyota executives with a copy to Jack Fox. I wanted to share my recent experience with the Fox Toyota dealership in East Providence, RI. The culture there embodies everything that American consumers HATE about buying cars. Here are a few suggestions based on my experience:Tim, the used car manager is not the first guy that prospective customers should meet when they arrive at the dealership. In fact, they probably shouldn't meet him at all. Cocky and aloof, I immediately got the sense that he was sizing me up. Nobody likes being made to feel like prey when they're about to make a major purchase. I regret not walking out right then.If you are in the business of selling cars, you really should know how much each one costs. The idea that there could be three prices (the one on the vehicle's windshield, the price on the dealer's web page and Tim's price) is ridiculous. Remember, you are in the business of selling cars ... if you don't know the towing capacity of the vehicle I'm looking at, I'll give you a pass (though I expect you to look it up). If you don't know (and can't seem to find out) how much it costs, that's a real problem and leads me to believe that I'm not doing business with a consumer friendly organization.If I go home after my test drive and call you to let you know, that the vehicle's price is listed on the web as an "internet special" at $17,990 ($500 LESS than the offer that you declined from me), don't tell me that you're going to call me back in ten minutes and then wait until the next afternoon to return my call (see next point)If I make an offer of $17,990 on your website, do not leave me a voicemail at 2:56 pm to let me know that you will accept my offer if you plan to sell the vehicle to someone else before I call you back at 6:30 pm.And PLEASE PLEASE PLEASE - whatever you do - don't ask me if you can call me back about the vehicle I'm interested in if the other customer's financing falls through.I would encourage you or someone on your team to spend some time with Jack Fox and his team to determine whether their day to day sales operations are consistent with the image that Toyota would like to portray to consumers. Please feel free to contact me in the event that you have questions or require additional information about my experience.

raybert

27 de ene. de 2011

I purchased a certiifed Sienna amd the entire experience was excellent. Everybody I worked with was firendly and helpful and I would definitely recommend this dealer. After the purchase was complete they took as much time as needed to go over every feature of the van.

maddalet

13 de ene. de 2010

Over the past 15 years my husband and I have purchased all our cars from Fox Toyota and continue to bring them their for service. We receive exceptional treatment from the sales and service departments. We highly recommend Fox Toyota to friends and family.

jpb

18 de feb. de 2009

These people are terrible. I walk in 250 miles over an extended warranty I purchased with a repair. They did not tell me and then whacked me with a ninety dollar diagnostic fee. At least tell me before its done. I would have paid it anyway but just tell me. After that, they recommended a "Transmission flush" as well as other money grubbing, extraneous procedures like a total engine rebuild or bio diesel conversion(please note sarcasm). Ironically I have the tranny flushed BY THEM 2 MONTHS EARLIER. I bought the car from them, the whole time I felt as if I was bothering them while I bought their egregiously overpriced truck. The always are pushing things that don't need to be done. Their customer service people are unfriendly. The place is just terrible. Go anywhere but here. I now go to Copeland in Brockton. Its a bit farther but it is simply awesome.

FLJ

19 de jun. de 2008

I recently purchased a new vehicle from Fox Toyota cash down. The sales associate was very friendly and helpful. Every other aspect of this purchase was unpleasant, however. When we requested a receipt for the purchase after putting down a deposit (the car I wanted was not available on the lot), they acted very put out. As it turns out, they drew up a receipt which listed the correct sales price, but contained mathematical errors which they later tried to use to jack up the price approximately $1,000. Several weeks later, after some strenuous argument with the manager, the price was reduced to the original price we agreed upon. Approximately 36 hours after driving off the lot, my brand new car with brand new tires sprung a slow leak in the front left tire. Investigation revealed a puncture by a large, shiny, non-pointy screw--the same type of screw, in fact, that the dealership had used to screw on my new license plate...I have no doubt the the dealership intentionally punctured my tire as revenge for insisting on the agreed upon (lower) price. After complaining about my experience with some frineds, all kinds of terrible stories about Fox Toyota began to emerge. One of my friends (as well as an acquintance of hers) both purchased cars with financing from Fox. The dealership intentionally misstated the agreed-upon financing bargain to extend the financing by an additional year without either woman's knowledge of permission. Luckily they both noticed the discrepancy and one was able to get the financing agreement changed after the fact. The other was stuck with a lease much longer than she bargained for or anticipated. My advice--buyer beware at Fox Toyota and make sure you read every footnote, check every detail, and double-check all the math before you sign anything.