33 Hot Rod

30 de sep. de 2016

Kenny Johnson is the best, every time I go in to have my 1999 Toyota 4Runner serviced he goes above and beyond. Even allowing me to go into the service bay to visit with the techs if any problem is found. In fact the whole team at Guillo Toyota is customer oriented to give the best service.

landon eagle mcgullion

27 de sep. de 2016

HAD A GREAT SERVICE VISIT. I BROUGHT MY TWO YOUNG KID WITH ME WHO HAD A BLAST IN THE LITTLE PLAY ROOM THEY HAVE IN THE WAITING AREA. THANKS AGAIN FOR MAKING MY FIRST SERVICE VISIT ENJOYABLE!

Larry Lassetter

25 de sep. de 2016

The sales associate Rob Comstock was friendly and willing to work with me to find a deal and vehicle that best suited my needs. fast, friendly service and had me rolling in no time at all . Highly recommend any of the Gullo dealerships.

Bill

24 de sep. de 2016

I could not ask for a better person to help me out than Kenny Johnson at Gullo Toyota during my visit to receive service on my car. He goes out of his way to make sure that my visit was a pleasant one. Thank you Kenny

Jose Sanchez

23 de sep. de 2016

Mr. Brian Hopper is very helpful, kind and patience to explain everything you need to know, everybody is nice.

Jtavera

23 de sep. de 2016

Hey Mr Grant on financial I'm still waiting for your call about my windshield. Is been more then a week. You say "I will call you right back" still eating for your callYou know when you told me about the extended warranty I say yes. No questions askedFirst they did not cover my rimSecond they don't want to cover my windshield. I drove from Dallas to Conroe tx to do business with you. But this is real bad customer service Juan taveraDallas Texas

LT

14 de sep. de 2016

We've been a customer for nearly ten years. Far and away the best auto dealer we've ever worked with. Fair prices and always go the extra mile. Although they are not the nearest Toyota dealer, we continue to go to them for purchase or leasing of cars and service. Never been disappointed with the folks.

Miller0105

11 de sep. de 2016

Huy Bui and Phillip Sharp are the best! They are so interested and involved in truly finding a deal that will work best for you and your family! You can't go wrong at Gullo Toyota!

Donald

5 de sep. de 2016

Nathan Wellman got the exact truck I wanted to the last detail and for the price we agreed on. This guy got me what I asked for down to the color of the stitching in the seats and had all the paperwork ready to go when I arrived to pick it up which made is easy. Gullo is a fine dealership and Wellman and his team know their product and know how to deal with a tough customer like me. In 6 months I'll be buying my wife's new car through Nathan.

sasha s kibodeaux

1 de sep. de 2016

Mr. Huy Bui was our sales rep. Even from the beginning when I was emailing and requesting quotes, his responses were fast and polite. He gave us a great deal on a 2017 toyota camry. The finance guys we spoke to I believe Paul was one of them and I can't remember the name of the other guy but they were nice and fast as well. I got out of there in under 3 hours with my brand new car. They even set up my oil change for me without me even asking. It was a great experience. I even got to return my rental car at the location so that i didn't have to travel to return it at a different location. They for sure took great care of us. I would recommend using them. They have a great inventory of cars and so it made it easy for us. They answered all of our questions and took really great care of us while there. They even gave my 2 year old a coloring book so that she had something to do while we waited.

NataliaFJ

27 de ago. de 2016

This is my first review ever, but I have to give top kudos to my sales rep Joyce Castelan and her colleague Phillip (the Original)! Joyce understood from the beginning that I needed information upfront and by email, and she replied to all my questions and requests almost immediately, making the whole experience seamless and pleasurable. They also went above and beyond on the day when I finally made it to the dealership and had some last minute doubts. Not only was Joyce knowledgeable about the car and specifications I was looking for, they also advised me on financial options for my lease and I truly felt that they were acting in my best interest. We will certainly buy and lease all our cars through Joyce and the team at Gullo Toyota from now on, highly recommended!

Austin

27 de ago. de 2016

We drove 3 hours from Austin to buy a 2003 4Runner that we found online. Before departing, we contacted Michael Forbes at the dealer and asked if our daughter from Texas A&M could come test drive it. No problem! She said Michael was the "sweetest man in the world" and she was happy with the car. She also said a lot of people wanted to look at the car, so we asked Michael if there was any way to hold it for us while we drove from Austin. With a $500 deposit, which we would get back if we didn't buy the car!, the car was there when we arrived.Michael took us for a test drive, led us to the finance department, detailed the car, and we were done within 2 hours.Everyone was polite, not pushy, and professional. Easiest car purchase I've ever made.

suvmom

26 de ago. de 2016

Brock Willett was very helpful and knowledgable when we recently bought our 4 Runner. His customer service was excellent. We spoke on the phone, went over to Gullo Toyota, and drove away with our new car within a short amount of time. Everyone was very friendly and courteous. We spent some time with Joyce Castelan, also, and she was extremely friendly and helpful reviewing all our options with us. We will definitely go back to GULLO Toyota when we purchase our next car!!

Grant Bylsma

24 de ago. de 2016

I unfortunately didn't but my car here but, have used them for service several times. These guys have been so friendly each time I've been there. It's very obvious that they are a team and enjoy working together. The service is quick and first rate. I've worked with two service advisors so far and both have tried hard to be sure I'm only paying for the service I need while making me aware of other services they offer I should consider. Changed the way a feel about dealerships!

Kelly321

23 de ago. de 2016

Gullo Toyota service team,Spencer Cannan is one of the best customer service reps I have ever dealt with. He always schedules my cars and gets them in and out quickly and efficiently. He is always kind and interested in what the issues are and has them taken care of the first time, everytime. He is a very valuable asset to Gullo Toyota. Kelly

Darla59

21 de ago. de 2016

Andrew Ritter was very enjoyable and had great knowledge of his vehicles. Answered all my questions and was so helpful, he even joked some making it pleasant to buy another Toyota. Thanks Any for a sales well done.Darla Maynard

Roman and Janet

16 de ago. de 2016

Philip is the best in taking care of his clients and are the staff they are friendly and knowledgable. That's why I've bought 4 of my vehicles there and continue to do so

Joseph Tundra Proud

15 de ago. de 2016

My 11th Toyota since 1976 and the BEST experience at a dealership due to my sales rep Joyce Castelan! Ms Castelan was very personable, knowledgeable, and gave me the best price after checking with other dealerships. She was responsive to my phone calls and we ended up ordering from the factory a vehicle that I wanted specifically optioned - and it still was the best price in the area. Kudos to Ms Joyce and the Conroe Gullo Toyota Dealership!

Sharon T

15 de ago. de 2016

Service was great I will refer to other people.. Thank you spencer cannon..

903wendi

13 de ago. de 2016

Gullo Toyota in Conroe, Tx is the best place in my view to buy and new ride. I knew exactly what I wanted and Brock Willett went out of his way to promptly find that same car and kept in contact with every step of the way. It was all no hassle and everyone in their staff was friendly and efficient. I recommend Brock to all my friends and to anyone looking for a great car. I'll never go anywhere else!

Samusa

12 de ago. de 2016

I had a great experience with Gullo Toyota. My 2012 Corolla had a transmission issue. I talked with service advisor Kenny Johnson and he took care of the issue with in 48 hours. I would like to appreciate Kenny Johnson for his excellent customer service.

BobbyC

12 de ago. de 2016

I have purchased 9 other autos (most at different dealerships) but my 10th purchase at Gullo Toyota was by far the very best I have had thus far. The biggest reason this purchase went so well was because of my salesperson Joyce Castelan. I was in contact with Joyce multiple times before I went to the dealership for the actual purchase, sometimes with silly questions, but she was always quick to respond if it wasn't immediate. When I finally did go to the dealership to make my purchase, everyone at Gullo Toyota was very helpful from the person who greeted me at the door to the person who explained the warranty, roadside service and then taking care of the financing. However, the best part by far was my dealing with Joyce Castelan. She had my purchase agreement all filled out when I arrived and was very pleasant in reviewing it with me and taking the time to answer any questions I had and didn't mind updating it with the couple of changes I requested. This auto purchase was by far the most transparent I have ever had and any question I had was quikly answered without any funny-business. I was just speaking with a co-worker today and telling them about my experience and recommending they go to Gullo Toyota as well. This was my best experience in purchasing an auto I have ever had and a big part of that was due to the frequent honest communication from Joyce. All I know is that when it is time for my next auto purchase I will be contacting Joyce Castelan and recommending Gullo Toyota to whomever is looking to make a car purchase.

SandyF.

10 de ago. de 2016

Gullo Toyota provides an exceptional service experience. I totally trust their expertise as well as their honesty in taking care of my Toyota Sienna. Mason Cochran, my service adviser, is extremely responsive and professional, usually exceeding my expectations. I recently had my van in for recall work. I was originally told that it would require two visits - one to inspect the vehicle and order parts, if it was determined the repair was needed, and another to make the repair once the parts came in. When I went to pick my van up from the inspection visit, I found that the repair had already been completed, saving me another 60 mile, round-trip visit from Huntsville. .

Joyce Dunaway

1 de ago. de 2016

Love my new Camry (2015) & the people at the Toyota (Gullo) location are so polite, friendly and professional. They were able to accept an appointment for a next day oil change with no problems. I waited on the service & was greeted by so many friendly & professional faces. Love the free popcorn too!

Andrew

1 de ago. de 2016

Kenny Johnson went above and beyond to service my vehicle. I will be taking my 4runner back every time I need it serviced

Toyotagirl

30 de jul. de 2016

Brandon Hunter has been my service contact the last few visits for service. He has made it all easy for me with his knowledge and help. Thank you

Luis Noguera

29 de jul. de 2016

Wonderful job, no presure, frendly and allways open to listening and to offer better deals

Hiett

29 de jul. de 2016

This is my third time to this dealership because we are treated like family. Andy Ritter has helped us on two occasions and helped me get the best deal possible. We will be back again for sure!!!!!

None

27 de jul. de 2016

Our service manager Brandon Hunter rescued this sad customer. Excellent service! However, nothing being perfect, our technician did not realize that our satellite radio (post-sale add-on) was not connected, nor did we until we got home. Brandon made sure the correction was done quickly and on our schedule. Thank you, Gullo, for having dedicated service managers on your team.

Jojo2

26 de jul. de 2016

I booked a 7:00 a.m. appointment at Gullo Toyota for a couple recall items. I chose to wait even though Mason offered me free shuttle service. I planned on reading in the nice waiting area to take a break from housework. Pleasantly surprised by free coffee, bottled water, and cocoa. Gullo not stingy on air conditioning either, but once you cool down you may need a sweater or sit near the sunny window seats. Arrival to departure 3 hours.

Luke Volz

25 de jul. de 2016

This is by far the best dealership I have used. Very good, clean, fast and professional. Spencer Cannon is the best service rep they have, I highly recommend using him and only him. He will take care of you.

customer

24 de jul. de 2016

She's straight forward and candid about pricing. The fact that she could clearly offer a drive out price is the reason we came to the dealership to test drive the car and eventually bought it. We gave up on many other dealers who chose to be vague about price. Joyce is pleasant, efficient and service oriented (she even brought floor mat to the restaurant where we had dinner to installed them for us!) A great dealer to earn repeat businesses!

Jesse McCaleb

16 de jul. de 2016

I visited Gullo Toyota in Conroe, Texas looking for a new Tundra. My salesman, Jarren McCartney, and the floor manager, Billy Comstock were outstanding. I could not ask for a better purchasing experience. They quickly found exactly what I was looking for with a very good price. My sales experience and the excellent follow up was more than I expected. I would recommend this dealer and these personnel to anyone.

icc_rae

14 de jul. de 2016

Spencer's customer service is impeccable! He did what he said he would do. Gullo of Conroe is lucky to call him one of your own!! Don't lose him; y'all need him.

JIMBOI

13 de jul. de 2016

We own two Toyota vehicles, both purchased and serviced at Gullo. We have always been pleased with the service we have received at both sales and service departments. On the rare occasion there has been any problem, it has been quickly resolved. We have dealt with Spencer Cannan in the service department on several occasions; he has always been attentive to our service needs and concerns. We regularly recommend Gullo Toyota to friends.Jim

Bob

9 de jul. de 2016

Spencer Cannan has been my service advisor since I started using Gullo Toyota. I recommend using Spencer for service issues. He does a great job.

Thanh Tran

5 de jul. de 2016

We bought a truck and an SUV at Gullo Toyota in Conroe. We live in Sugar Land , but we don't mind driving to Conroe to have our vehicles to be serviced at Gullo Toyota simply because the services is outstanding. We always recommend Gullo Toyota to our friends to buy car because of honesty, no pressure sale. Our cousins also bough their trucks at Gullo Toyota.

Diane

4 de jul. de 2016

Spencer Cannan greeted me and took care of my repairs.

Cargal

29 de jun. de 2016

As always, prompt, excellent service. Knowledgeable staff. I love Gullo Toyota. No matter what the reason gor my visit I have always been treated like one of the family.

Carolynvano

29 de jun. de 2016

I appreciated that they provided a ride to and from the mall so I didn't have to sit in the waiting area for my car. I also appreciated that my car was in good hands and they seem to care about each customer.

0311 Marine

28 de jun. de 2016

Rob Comstock was fantastic! He actually (gasp) listened to us. They were the third dealership in Conroe we visited, and the only one who listened to what we wanted. Felt they were fair, the process was smooth and quick. I would definitely recommend them to friends and family.

Whiskerpaws123

26 de jun. de 2016

Chase Grice helped us in the purchase of a 2014 Camry just a few days ago. Excellent! He.explained details thoroughly and was very courteous! Andy was excellent as well! Thank you for the overall experience.

Leon w B

25 de jun. de 2016

Andrew Ritter was so helpful in finding the perfect highlander .He was so patient never never pushy got me a great price I am so pleased with purchase Would recommend this dealership and especially Andy Ritter to anyone wanting to buy a new vehicle

CFSG

24 de jun. de 2016

I needed a new vehicle and had done a lot of shopping and visiting with other dealers. Joyce Castelan was amazing! She sat down and went over each model (Highlander) and options as well as discussed the different pricing options. She was not pushy and did not hound my husband and I into buying. The overall experience was quick and easy. I highly recommend Gullo Toyota of Conroe.

PETE MORALES

22 de jun. de 2016

I have bought many vehicles over the years, this has to be the best experience I've ever had. I will buy all my future Toyota from Gullo Haas Toyota.

Turtle

22 de jun. de 2016

Stacey was my contact and I was pleased with her person, presence, and directions.Service was prompt and thorough, a timely manner. Thank you. Elinor

Clara Duckers

21 de jun. de 2016

it is my pleasure to buy this car, Andy took his time explaining everything and when i WENT THIS MORNING HE WAS PATIENT with me and tried to make sure I understood what I asked. I know he will continue to do this when I have a question I really proud Andy was my sales person.

SandyF.

21 de jun. de 2016

Gullo Toyota's service department is excellent in all respects. I completely trust the expertise of the service advisers and technicians and the quality of their work. In addition, they are responsive and provide exceptional customer service.

JoshConroe

16 de jun. de 2016

After searching for a Hyundai Sonata for a few weeks, we had every car salesman you can think of. Some were very pushy, some wouldn't let us leave, and others ignored us. After noticing a good price at Gullo Toyota Conroe, we decided to stop by. Jarren McCartney was our salesman. Even with only recently getting hired at this dealership, he was a great help with our car search. In comparison to the 6 other salesman all over houston, he was hands down the best. His sales manager Michael Payne was also great in answering more specific questions relating to this buy. They didn't hound us to buy quick, they didn't bash other dealerships, and they were understanding in the fact that we weren't looking to buy a Toyota. Instead, they focused on being kind, courteous, and patient in making the sale that best fit us.Thank you Gullo Toyota of Conroe

Keith

16 de jun. de 2016

J D McElroy did a great job handling my service request.

Joe Dixon

15 de jun. de 2016

I appreciate the way that Gullo is managed and the expertlevel of service provided - at acceptable pricing. Kenny Johnson is efficient and shows a great deal of care toward his customers.

Curtis Williams

14 de jun. de 2016

This was a very good service experience and the facility was exceptionally nice. I was impressed with the service representatives.

Randy 28

8 de jun. de 2016

Chase Grice communicated well and worked with us to get affordable payments.

Phyllis

6 de jun. de 2016

Kenny Johnson has always provided excellent service for my husband and me with our many Toyota models. Kenny is the epitome of what service is all about!

Silvia Marquez

3 de jun. de 2016

Went looking for a car so bless to have found Gullo Toyota. would definitely highly recommend to anyone.As well as our salesman Kevin Glenn young man was so charismatic and helpful. He surely knows what he was doing and never a frown on his face. Love this place got a good deal a car I wanted very satisfied. Go ahead and make this your next car shopping stop.

Amazon777

26 de may. de 2016

This experience was answered prayer without a doubt. In the past purchasing vehicles has been a nightmare but this was definitely a dream come true.

Devistated

24 de may. de 2016

I had just picked up the tags for my vehicle early in the week and was rear ended that Thursday. I was devastated. I made arrangements to take my new vehicle back to the dealership where I had bought it for repairs. Jonathan Cortez at Gullo Toyota Collision Center was courteous and thorough. He made me feel as if he wanted my vehicle repaired and in better shape than when I bought it. My satisfaction was of utmost importance to him and I felt as if he went above and beyond to take care of my needs.

erica

19 de may. de 2016

People are dishonest and not trained well. Labor is $120.00 an hour new battery with labor is $403.00They try but fail. They make mistakes billing, service reps lie about repair importance.. Been there several times of 2 years doesn't change. Stay away

Chet

19 de may. de 2016

Efficient, timely and courteous are just a few of the accolades I would mention concerning Gullo Toyota, and in particular, Mr. Kenny Johnson, my service manager. Gullo Toyota records will show that I have purchased 4 vehicles from the company and have been thoroughly satisfied with their performance. The key to my buying locally is the excellent service, advice and assistance my wife and I receive from Kenny. Kudos to both Gullo and Mr. Johnson!

maroondawg67

12 de may. de 2016

Had my 2015 Highlander in for 25K Service (tire change and safety check-up) with a prior appointment. I was actually out in 20 minutes! Best time ever. Great job.

MB

10 de may. de 2016

I recently purchased a certified 2013 Toyota Tundra from Gullo Toyota in Conroe, Texas. My sales associate, Chase Grice, greeted me immediately when I arrived and made my experience a pleasure. He made the purchasing process very simple and hassle free. He also followed up with me after the purchase via phone and email. I highly recommend Chase Grice and Gullo Toyota to anyone in the area who is looking to purchase a vehicle.

Jim and Janet

9 de may. de 2016

Although we have bought at least 20+ cars over the years, this car buying experience definitely rates an A+! Since it was our first time at this dealership, we really lucked out in having by far the BEST salesman ever---despite purchases made in multiple states and multiple dealerships!! Andy Ritter was by far the most knowledgeable, patient, personable, and accommodating salesman we have ever worked with. When we arrived we were 90% sure we would get another car/brand, but wanted to check out the Toyota Highlander Limited "just in case". Numerous questions and several test drives later, we switched our choice to the Highlander. One week later, as our euphoria over this car increases daily, we are so grateful that Andy Ritter had the patience and knowledge to allow us to make the correct choice for us. Car was delivered to us in immaculate condition with all that we requested done.Andrew Matteson was also excellent and made completing the purchase an informative and pleasant transaction.

ddavis

9 de may. de 2016

Andrew Ritter did a nice job and made buying a vehicle a pleasant experience. We had some extras installed on the car and he took care of providing a loaner car and kept us apprised of the progress.

TJ

9 de may. de 2016

Brock Willett is an excellent salesman and an exception people person who went above and beyond to get the perfect car from me. It was not an easy task but his constant effort and assurance kept me from worrying about things that was out of my control. It was the best service I have received in my 40 years of buying cars. I would drive 4 1/2 hours again to do business with Brock and Gullo Toyota of Conroe. Thank you for making this a great experience and magically finding my perfect car in such a short time.

chery99

8 de may. de 2016

i recently purchase a 2016 toyota 4runner sr5 premium. andy made it possible by securing the vehicle with the exact details and the price that i wanted. i couldn't be happier with my purchase.alec barker was very professional in helping me on the finance side, no pressure at all!will soon be a repeat customer for sure!!!

Chase Grice

8 de may. de 2016

I have been purchasing Toyota cars for over 30 years. Chase Grice was a pleasure to work with and made my car buying experience a very nice one. I felt he heard my needs and delivered excellent customer service. I would definitely recommend him and look forward to purchasing our next car from this young man.

astroautoglass

7 de may. de 2016

I recently purchased a certified 2012 Toyota Tundra from Gullo Toyota in Conroe, Texas. My sales associate, Ryan McCullough, greeted us immediately when we arrived. He made the purchasing process very simple and hassle free. He also followed up with us after the purchase via phone and email. I highly recommend Ryan and Gullo Toyota to anyone in the area who is looking to purchase a vehicle.

Megan Blakeway

6 de may. de 2016

I recently purchased a 2015 scion frs and I couldn't be happier with my purchase! As a lady coming into a dealership full of men they made me feel so comfortable and there was no pressure to buy. Thanks guys for getting me into my first sports car!

Jdlc009

6 de may. de 2016

This is my second vehicle I purchase from this dealership in 18 months. The reason for my repeat business is the salesman Mr. Huy Bui. Huy is easy to work with, very responsive, and very fair. This is the second vehicle I purchase from Huy and have and would definitely recommend him as a salesman. Huy is an asset to this dealership and hope he gets the recognition he deserves.

Micki123

6 de may. de 2016

Just came in for an oil change on my Lexus. Brandon Hunter was my service rep and he attended to me quickly and I was in and out before I could read a whole article n my magazine.

Wolfe

27 de abr. de 2016

Chad Fisher was a great sales and customer rep. He got the car we wanted and gave great and professional service after the sale He is the one to see for your new car!

bky123wolfe

26 de abr. de 2016

Bought a new 4 runner after talking to several dealers. Chad Fisher of Gullo Toyota got us what we wanted and provided excellent service with all changes made. He was professional and easy going, always called back and kept us posted. Went beyond our request with a great attitude.Would recommend to anyone who is shopping to work with Chad at Gullo Toyota.

sarita11

26 de abr. de 2016

Brock Willett and Philip Sharp were/are excellent in the service they provide during all my purchase at Gullo Toyota. Thank you for your professionalism and a job well done. They both answered all questions and made sure that I was satisfied.

Tds123

26 de abr. de 2016

Kenny Johnson was very courteous and friendly. He was very attentive in getting me right in for my scheduled maintenance. Car checked out great and was on my way fairly quickly. Very professional

ken33

24 de abr. de 2016

We have utilized Gullo Toyota maintenance for several years thru Kenny Johnson. He was referred by several friends who used him for their Toyota vehicle maintenance.I initially had Kenny take care of my older Lexus RX350.We have since purchased a 2012 Toyota Camry Hybrid & more recently a 2015 Camry Hybrid & a 2015 Highlander..All our maintenance has been at Gullo Toyota thru Kenny Johnson.Kenny is always courteous,promply returns our calls ,& answers all our questions.He has always explained our maintenance needs to us.Above all, he is completely professional.We trust him implicitely.In fact, I purchased my new Highlander rather than another Lexus RX350 on his recommendation.We will continue to use Gullo Toyota thru Kenny Johnson as long as he is available!Sincerely, Richard Ricks,M.D. Ap.23,2016

Quilt Lady

21 de abr. de 2016

My Toyota Tundra is the second vehicle I purchased from Gullo in Conroe. They provide a great service and work diligently to accommodate any schedule. Kenny Johnson in the service dept is a great "go to guy" when your vehicle is in for any reason!

Foster

20 de abr. de 2016

Brandon Hunter took care of my service needs in a quick and professional manner. I had a question later that he responded to very politely over the phone. I will continue to use Brandon as the service guru of choice.

Linda & John M

19 de abr. de 2016

Raymond McCoy was our salesperson. Although Ray is pretty new to the Gullo sales team, he listened to our needs in an SUV and was quick to find choices to offer us. He was able to answer our questions. His sales manager (Billy) also provided great service and was able to negotiate options and cost to get a price we could afford on a car that we liked. I would recommend either of these gentlemen to a prospective buyer.

Moriarity 1

13 de abr. de 2016

GulloToyota is a great dealership and I would not trust my 2014 Highlander or to any other dealership because they are friendly and very professional

Hoyt Runnels

6 de abr. de 2016

Gullo Toyota is an outstanding dealership with exceptional customer service. When compared to Fred Haus, there is no comparison. Gullo by far wins in its ability to put the customer first and not worry about just the number of cars they move out the door, but if the customer has an excellent experience. Gullo is a community dealership that cares about the customer coming back to purchase from them in the future. I would highly recommend Gullo over any other dealership. I not only got a better price than Fred Haus offered me, but I got exceptional customer service. My sales person was Renee Hastings and she by far exceeded my expectations and would recommend asking for her when you go in. She will make the entire process very easy while making you feel like you are the only customer in the world.

Lar

5 de abr. de 2016

It was fast and professional... Dealing with sales and finance was as easy as it gets. It was important to me that it didn't take a lot of time.

Gary

2 de abr. de 2016

We are very happy with the car . Salesman Brock whittman is an excellent salesman. Will be telling anyone who asked where I bought the car.

jerry

31 de mar. de 2016

dealership is well located to see autos , friendly sales personal ,very helpful, good buy. got there late in day , sale was made and salesman was very nice .

Christi

30 de mar. de 2016

Michael Forbes was my salesman. This is my 2nd car purchasing through Michael. The whole team there makes the buying process effortless. Love buying from Gullo Toyota in Conroe!!

frank.fiedler

30 de mar. de 2016

We went in just to look. Brock Willett was the sale rep who helped us, He was great. He helped us with great enthusiasm. We will return to Gullo Toyota and request Brock again. We are very happy with our new 4Runner.

Rosita

26 de mar. de 2016

I received excellent attention and salesman was very courteous and patient to answer my many questions. Purchased my vehicle of my dreams with the help of salesman.

Big Mike

18 de mar. de 2016

It was the easiest car buying experience I've ever had. My salesman, Chad Fisher, did a fantastic job of communicating all of my options to me. I'll be back for my next car and I will recommend Gullo Toyota and Chad to everyone I know.

Branshelton

5 de mar. de 2016

I called Gullo in the morning to just talk to someone about financing a car I had seen on Sunday. The resepionist transferred me to Chad Fisher. He worked all day and I mean from 10 am to almost 8 pm. To get me in the car I wanted. I came in signed papers and was out within 30 minutes. So yes it was fast and easy. I work at the post office and trust me I told everyone about how easy it was. I've bought all my vehicles from Gullo before and will for sure continue. . So thanks again I am very happy with my new car!!.

Vickie-321

5 de mar. de 2016

Robert Bonner made our car buying .experience a lot benter than normal. I really don'the like the normal back and forth car dealers put you through when buying a car, but Robert made it easy and fun. He was very knowledgeable and got us into the vehicle we needed. I would highly recommend Robert to my friends and family.

RAV4joy

3 de mar. de 2016

I had been hospitalized and in a rehabilitation facility for several months following hip replacement surgery. One week ago, I was informed that my last full day in rehab was that day and I had to leave the room by 11 AM the following day. I needed a vehicle with a high seat entry and door clearance to allow my new hip to clear the entrance without pain. From previous experience, I knew that a compact SUV would provide the dimensional clearance I needed. My friend had begun searching the top-rated compact SUV's the previous week and test-drove a CRV, a Forester, and finally, a RAV4 the day before I learned that I had to leave rehab. She preferred the ride, the visibility and the outstanding interior and exterior features of the RAV4 Limited that Mr. Brock Willett of Gullo Toyota in Conroe had shown her and helped her with the test drive and selection. The dealership had just received this vehicle and it was more than I had expected but was what I had always wanted in features.When Mr. Willett learned the morning following the test drive that we wanted that car but needed delivery either that evening or the next morning, he emailed me an upfront price for that vehicle. I called him, completed the deal, worked out the financing with Gullo, and he prepared all of the paperwork that I needed to sign. My friend picked up the documents, brought them to me for signature, and Mr. Willett and I agreed to a 10 AM delivery at my friend's residence the day I had to leave! The delivery was made as promised, I could leave rehab on time and return home!Throughout this very time-dependent transaction, Mr Willett was low-pressure but very professional, and by his response showed that he was truly concerned about my needs. I have been purchasing new vehicles since 1970, and never have I been treated so graciously by Mr. Willett or by Gullo Toyota as I have with this experience. In the next few years, we may purchase a new Camry to replace the Camry my friend owns and loves. Mr Willett and Gullo will get that business.

Eomiskell

3 de mar. de 2016

I needed a car to use for field service, to spend a lot of time driving. Chase Grice was very helpful and patient with helping me pick the right combination of fuel mileage and comfort. Ended up getting a great deal on a Camry, thanks to Chase. He was very informative and with great knowledge of all the different trim levels. The entire process was quick and painless. I look forward to purchasing from Gullo again and having Chase Grice as my salesman.

Bill

3 de mar. de 2016

I will be coming back to purchase from Brock Willet. Not only was the price right, but his salesmanship and kindness was first class. He took care of business and got us taken care of as quickly and professionally as possible. My family and I drove all the way in from Loisiana and he made it happen!

TxTrioMom

29 de feb. de 2016

We purchased a bumper to bumper 6 year extended service agreement through Toyota when we purchased a new Sienna. We had two issues that should have been covered under the agreement, but were refused. The first was that the A/C compressor went out. We were told that somehow it was our fault and they would not replace it. Had it replaced through Driver's Auto since Gullo guys were not nice at all. Second problem was that the driver's side seatbelt would not retract. My husband would have replaced the retractor himself but since it is associated with the side air bag, it needed to be done by a dealership. When I went into Gullo, I was told that it was happening because I was putting my seat belt on "like a girl." When, I told them I should be able to put it on safely even "like a girl," they told me to put it on like a man and I wouldn't have any problems. Entire service department is full of condescending jerks.

RobinT

23 de feb. de 2016

I needed a 5K maintenance service for my 2007 Rav4 and Kenny Johnson helped me right away even though I didn't have an appointment and it was almost 5PM. He informed me of dirty filters that needed replacing before the labor was done. My car was ready in a timely manner and I received a complimentary wash. The waiting area is clean and has complimentary popcorn, bottled water, and Wi-Fi. I bought my car at Gullo Toyota and have taken it there for 8 yrs. for service and repairs and have always had great service and helpful staff.

Scoop

20 de feb. de 2016

We called your service dept on Saturday, Feb. 20. All we needed was advice on how to get our Toyota started after having to put a new battery in. It was security locked up on us. The only thing you could offer was to tow it in. Really? We have bought 3 different new Toyotas from your dealership. That is the last time we will deal with you. A little Christian charity would have been nice.Shaton and Ben Cooper

julie

19 de feb. de 2016

I met with Huy Bui, and he was amazing. I was 30 minutes early, and he made everything fast and friendly. He was low pressure, honest, and very helpful. I did not end up getting the car; however, he was very nice about it!

Cindy Spence

14 de feb. de 2016

All 3 people I had contact with were very friendly and pleasant. The gentleman that greeted me in Outside Service Area was a very friendly first person to have 1st contact with. My Service Advisor was very informative of the process and gave me her full attention on questions I had. Experience was very quick and handled professionally. Its the little things...like instead of saying go down there to that end is the waiting area....I was asked if I was familiar with their waiting area then I was personally walked down and shown what all was offered for convenience while I waited. Very pleasant experience for my 1st Scheduled Maintance.

Pat Berkheiser

9 de feb. de 2016

Kenny Johnson has always been very helpful when I call for an appt and always does a fine job at Toyota Conroe. He is excellent.

Chet Mochel

8 de feb. de 2016

Our household has purchased several vehicles from Gullo Toyota. Why?? Number one, we believe in shopping in our own community, providing the pricing is competitive. Second, which is easily as important as number one, is the service we receive and the manner in which it is offered. We truly believe that Kenny Johnson is the reason we keep coming back. He offers alternatives in order to save us money; keeps us informed as to the status of our vehicles while being serviced; and is extremely courteous and professional. Kudos to the Gullo family for having an individual who knows what service means!

RichardH

4 de feb. de 2016

Easy to do business with. Chase Grice made the experience easy.

trucknut

3 de feb. de 2016

Needed a vehicle went online and for my price point and mileage, they were the most economical and reasonable for my budget. I would definitely recommend this dealer to a another customer.

TJF

3 de feb. de 2016

I set up an appointment for service on my Rav4, and arrived ahead of time. The people I interacted with were very friendly and ushered me in to Kenny Johnson, who handled my request quickly. the car was serviced in about an hour while I waited.TJF

sara58

2 de feb. de 2016

Bought my first Toyota, a RAV4. Huy Bui was great to work with. Very friendly. The car was detailed and ready as promised. Finance Dept was very helpful.

Ranger 6

1 de feb. de 2016

I have been doing business with Kenny Johnson for a number of years. He is a first-class fellow and the ultimate professional. Never lets me down. R. Leibert Colonel, US Army (ret)

Charlie H.

30 de ene. de 2016

Want to thank Kenny Johnson again for the timely manner he gets the service done for my cars along with the service dept.He represents Toyota well.Customer Satisfaction goes a long way.Thanks.Charlie

Pm

26 de ene. de 2016

Spencer cannan always helps with a positive attitude and see that my service needs are always met . Would definately recommend gullo toyota for service or mechanical repair

GulloToyotaSucks

23 de ene. de 2016

Bought a Toyota Avalon in December of last year. Our sales person Kevin Glenn was great. We had a very difficult situation that we were trying to work around. He and the sales managers did so much to help. My problem isn't with them, it's with the finance department. First, Scott (in finance) added too much for my gap insurance. We needed to come in to resign the paperwork. Since my dad lives out of town because of work, that was kind of difficult. Then, maybe a week later, I called Scott ti let him know ahead of time that I was cancelling a warrantee. He assured me my dad didn't need to be there. It didn't seem right but I believed him. I went in to sign the paperwork myself. I sent him a text a week later to make sure he didn't forget to submit the paperwork and he never responded. I came in and spoke to a manager in finance and he told me my dad had to be there since the vehicle is under his name and that the paperwork I filled out with Scott was incorrect. My dad came back in town so we stopped by AGAIN to fill out proper paperwork for the cancellation of 2 warranties. I gave them over a week to get that in before I tried calling in. I have been calling every few days for the past 3 weeks, leaving voicemails, trying different extensions to reach someone in finance to see if Scott did as promised. NOBODY can return my calls and it is very frustrating. I will be up there AGAIN later today to make sure everything was done. Absolutely terrible customer service. My dad had his eye on a vehicle there when we went to buy my car but after all of this headache that I'm going through he changed his mind.

jhcao

19 de ene. de 2016

Can't say enough good things about Huy Bui, the Internet Manager who helped us close the deal on a 2016 Prius V4. I have had bad experience with Sterling McCall on the same car so I was very skeptical when pursued by Gullo Toyota. Got a good offer online from Huy Bui and upon first contact I know Huy is different from the rest of Internet sellers. He is professional, honest, straight to the point salesman which I really appreciated after getting burned at other dealerships. I proceeded to negotiate prices, put down deposit for a car that fits my needs. A week later, Huy informed that my car has arrived. He sent me a final invoice which matches exactly what he promised. The next day I sent my niece to close the deal with full confidence that things will happen as I expected. Sure enough, the closing went smoothly. Even the financing part finished without a hitch! I really appreciate Huy Bui and Gullo Toyota in general. This is a classy dealership. We drove 1-1/2 hour to get the car which was all worth it. I will only buy from Gullo from now on. Thanks. Julian

Lynedco

17 de ene. de 2016

Easy online scheduling, prompt, courteous service department. Have always been pleased with service at Gullo in Conroe. Wait time was minimal.Thank you Spencer Cannan.

kenchabala

16 de ene. de 2016

Quick scheduling, professional staff, and smooth process. It was a good visit. Thank you for the convenience of where you are located and friendly staff.

LynnM

16 de ene. de 2016

Kenny Johnson helped me with the service on my vehicle, great guy.. Wish I bought my new vehicle from them instead of the dealership I used in New Mexico.

Jd10

16 de ene. de 2016

Kenny Johnson has handled my account for most of the last year and he is knowledgeable and courteous. It is a pleasure working with him and Gullo

The Sunseri's

7 de ene. de 2016

I could never have asked for a better car buying experience. Brock Willet and Gullo Toyota is just about as good as it can get

bdm99

7 de ene. de 2016

Philip Sharp and Brock Willett at Gullo Toyota of Conroe made an excellent sales team and their professionalism and strong customer service ensured my buying experience of a new Sienna was an extremely pleasant one - well worth the drive from Katy past several other Toyota dealers. I would recommend them without hesitation to anyone looking for a no-hassle buying experience.

Missgm

6 de ene. de 2016

I had a very enjoyable experience buying a car from Robert at Gullo Toyota. He was fun to talk to and made the process quick and easy.

cloud69

4 de ene. de 2016

I found a certified used Avalon from toyota.com. Gullo Toyota was the dealership that had the most competitive price and the best service thanks to Michael Forbes. I look forward to purchasing in the near future for my daughter.

Jenny

4 de ene. de 2016

Back in Otober, I randomly went to Gullo Toyota after checking with other dealerships that I usually buy cars from. I met HUY BUI, he is the first salesman ever that didn't give me any pressure. He gave me the best price he could without going back and forth asking the manager to lower the price of the vehicle. I bought a RAV 4 right that day and just came back again to buy a 2016 Corolla. I had been to many dealerships in Houston over the years to buy at least 10 new cars. I never ever had any good experience with any other salesmen except HUY BUI. I would highly recommend HUY BUI if you wanted a nice, easy, caring, and especially NO PRESSURE buying a new car. Thanks Huy for your timeless service!

Toyofan

3 de ene. de 2016

I have been doing business with Gullo now for the past three years. Kenny Johnson has never failed to impress and once my wife is happy going to the dealership alone I'm happy.The good news now is the Repair shop is equally outstanding. Great customer service, quality of workmanship and absence of gouging.

David

30 de dic. de 2015

Katherine Seitan at Gullo Toyota provided me with excellent service for my Avalon's 10,000 mile servicing. I was on a tight schedule to get the service done that morning so I could get on the road after lunch for holiday travel. Katherine assured me that the car would be ready by Noon. She called at 11:30 am and left a message that said the car was ready and she summarized the results (which was much appreciated). I like it when a company delivers on a promise.

Trish R

28 de dic. de 2015

Mason Cochran was my service assistant. Excellent service on oil change and tire rotation. They also let me know my brake pads were getting low, and how much was left. Really appreciated the Christmas decorations- Santa driving a vintage Corona Mark III on the showroom floor- while I waited. Thanks Again to Dan Marceau for organizing a very professional and friendly service team.

Overbeck20

25 de dic. de 2015

Great buying experience. Got a great deal with Brent Green. He took care of me and got me the vehicle that I wanted at a lower price than any dealership offered. I went to multiple dealerships and Gullo was the only one that I felt comfortable at.

John O

23 de dic. de 2015

From my first contact with Kenny Johnson I was impressed with his professionalism. My 2004 4-Runner was recalled to replace a part and because of his excellent communication setting my expectation on timing of the service I decided to have a long delayed timing belt change done as well. Kenny recommended a few other items be addressed and I agreed. The job was completed on time with no surprises on cost. Kenny and Gullo Toyota will get my future business.

Teresa

23 de dic. de 2015

Kenny Johnson was my service manager and I was very pleased with my experience. He was very helpful and professional. The waiting room was warm and inviting and clean. Pleasant experience.

pamhmb

21 de dic. de 2015

I have dealt with Kenny Johnson ever since I purchased my 2010 Toyota Avalon (Limited).He is superior in every way..Even when your service people do not finish my vehicle timely, Kenny keeps me informed and sincerely apologizes for the delay. He is truly a credit for your company and I will keep returning and always use Kenny as my a advisor.

Tammy T

20 de dic. de 2015

We have been going to Gullo for years. Very satisfied with our service.

Fersan

20 de dic. de 2015

Debbi Polazola, es una excelente persona en atender a los clientes, es cortez, muy atenta y sabe hacer su trabajo en muy buena capacidad te'cnica y profesuinal.

cwd

17 de dic. de 2015

Thanks for the easy process. It is so much easier when people are courteous and professional. Thanks.

cookiecrumb

17 de dic. de 2015

Gullo has always been a great place to take my vehicle for service. Kenny Johnson has always treated me with with a lot of respect. He is very caring and very professional.

Fan of Toyota

16 de dic. de 2015

My service advisor J D McElroy. He was attentive to scheduling for my time needs and the car service, including explaining what was done and getting it done quickly. He even walked out to my car with me at the end. Very friendly.

spinnerbait

9 de dic. de 2015

Kenny Johnson was friendly and professional as always. All of Gullo's employees have always been helpful, friendly and professional to me beginning with the purchase of my Tacoma and continuing with the service of the vehicle. A First Class organization!

William E.

7 de dic. de 2015

Kenny Johnson, my Gullo Toyota Service Advisor, was outstanding as was the entire service experience at Gullo Toyota during my early December 2015 visit. Thank you very much!!!

Warren Madsen

7 de dic. de 2015

My needs were simple during this visit. But as in the past, Kenny Johnson was able to schedule my vehicle for the inspection that I need in a very short and timely manner. And I was able to quickly get back on schedule with other activities that I needed to accomplish.

Gregg

5 de dic. de 2015

Dan Marceau was very helpful, knowledgeable, and friendly. I will ask for him again.

Ronald F. Boddicker

5 de dic. de 2015

Very nice facility that even had free popcorn! They knew how to get to me! Seriously, I was a new customer who came to them through the Consumers Reports Internet car buying service. I initially worked on the phone with Joyce Castelan and is was an easy, straightforward experience that was most positive. Later, the whole purchasing experience was the best I have been through and I am 72 years old.

Camrycandy

5 de dic. de 2015

Brock Willett was the perfect salesman..not pushy. Listened to what I wanted & delivered. He took the time to show me how to use all the technology. Definitely the easiest car purchase I ever had!!

Bill Smith

4 de dic. de 2015

I ask for Kenny Johnson when I need repairs to my 2011 Tacoma. He has always taken good care of me.

SilverBullit_Mustang

4 de dic. de 2015

This is my 3rd vehicle I have bought through Huy Bui. My 6th through Gullo Toyota. Great service every time! Everyone there is always helpful and nice! Gullo is a great company to buy your next vehicle. Highly recommended!Thanks again Phillip Sharp and Huy Bui.

Tundra82

3 de dic. de 2015

Gullo makes you feel like family and is why I can't recommend them high enough.Brock Willett is a super star in getting the best deal possible.Andrew Matteson in finance actually made the drudgery of paperwork enjoyable and They are just part of what makes Gullo my dealer for life.

Suttonhome

25 de nov. de 2015

I love that I can drive my car with confidence; confidence that it is well taken care of when I go to Gullo, it is safe because of their care with my car.

Raul Guerra

19 de nov. de 2015

my name is Raul Guerra, I was there for an oil change and tire rotation, my service adviser was Mr Kenny Johnson, he was very professional, and the service was done fast I was there a short time and the job was done well, I would recommend Gullo Toyota very highly and specially Kenny.

Kenny Johnson

11 de nov. de 2015

Kenny Johnson is the best service rep I have ever had the honor to do business with in regards to my personal vehicle used for business.

Jim Tex BOI

10 de nov. de 2015

Kenny Johnson helped with the service needed. He did a great job from start to finish!

Brandon

4 de nov. de 2015

This is my fourth vehicle to buy from this dealership, and my experiences just keeps getting better. Nathan Wellman was my salesmen and he did an awesome job. The whole staff is great, me and my family will continue to buy from Gullo Toyota in Conroe from now on.

Dennis

4 de nov. de 2015

Joyce Castelan answered our internet inquirie for a USAA Certified Quote on a new Avalon. Joyce continued to guide our search and answered all our questions. Joyce's friendly and conscientious service found our expressed options at another Toyota dealer and had it available for us at Gullo in less than 36 hours. Working with Joyce, Gullo and USAA provided us with our choice of vehicle fully financed and delivered $6000 under the MSRP.Thank you Joyce, you were the glue that made this come to together for us. Gayle and I are very satisfied.

Limoge

2 de nov. de 2015

I had lights on my dashboard that would not go out, so I brought in my Toyota 4 Runner to be checked out. Kenny Johnson was my customer service representative, and he answered all questions. The matter was resolved quickly, and I was on my way.Kenny has been taking care of me and my Toyota for ten years, and I must say he is the best!He is thoughtful, friendly, and the ultimate professional. I believe that he truly has the best interests of his customer in mind.I know that I am not alone in praising his skills.

Serviceprofi

1 de nov. de 2015

As usual, Kenny Johnson was on top of it from the beginning to the end. Fast Service, quick turnaround and very competent and thrustworthy. Certainly a good reason to recommend this Service Center.

Lovestoyotas

28 de oct. de 2015

I went in to test drive a Highlander. My salesman, Brock Willet, showed me the Highlanders and explained the differences between the vehicles. I made my choice based on what I needed and wanted and Brock gave me an excellent deal. I would definitely recommend this dealership!

Wayne Diver

28 de oct. de 2015

Spencer Cannan and the service department always take great care of me. The entire staff is friendly and truly care about the needs of each and every customer. You would be hard pressed to find a better dealership to take your Toyota in for service to. Thanks a million Gullo Toyota for making a usually painful experience very pleasing! Keep up the great work!!!

Yanels

27 de oct. de 2015

Isaac Lopez is a good salesman. he always took care of us and helped us in our purchase. He is reliable and honest. we appreciate your help.

Regular customer

21 de oct. de 2015

Go to this place for years. Kenny Johnson is my service person. He takes care of things for me in a timely manner. Communication is clear, which is a key point for me when it comes to car repair. Rest of the staff is friendly as well. Viren Vansadia

Dtlm1031

19 de oct. de 2015

Debbie Polozola took great care of us! We have always been satisfied with the service people handling our car. We always appreciate the offer to give us a complimentary car wash too!

Deb

19 de oct. de 2015

Kenny Johnson took care of getting my car checked out and oil change at gullo Toyota in Conroe Texas , thank you ! When I picked up my car I thought I heard a brake noise so I took my car right back and they checked it right away everything was ok

SoHappy

19 de oct. de 2015

Gullo Toyota is a great place to buy a vehicle. My salesman was Ryan McCullough and did an excellent job and I'm very happy!!!!

SusieQ123

18 de oct. de 2015

It was a busy day there They got to it as soon as possible ,I was told what the problem was .How much the sensors cost plus other charges and would let me know if more than one. He called to let me know that there was only one. what time that I could pick it up., Very nice and courteous... I have my car serviced there .. I will ask for him next time.Thanks Helen

Anita K. Dover

17 de oct. de 2015

Maxine was very helpful and completed repairs in a very timely manner.

Tfamily

17 de oct. de 2015

GULLO Toyota is our family's first choice when it comes to sales and quality Toyota service. We have purchased many vehicles with sales assistance from Paul A, Phillip, and most recently Huy Bui. All three were polite, patient, & courteous. When it comes to the service department,we cannot say enough good things about Maxine. Maxine is patient and straightforward when it comes to maintenance and repairs on our Toyotas. Sincere THANKS Gullo!The TM family

Justincase68

10 de oct. de 2015

First of all. I would like to appreciate the great work they did on my Toyota Tacoma. .Specially to Spencer Cannan as the adviser. He found and explained that it had something wrong, and he quickly fixed it for no charge. Thank You again Spencer for your professionalism and dedication.

Rob R.

9 de oct. de 2015

Scott Payne did a great job of making the car buying experience tolerable for someone who absolutely can't stand car shopping at a dealership. He is the guy to go to at Gullo!! He is patient and accommodating and follows through on his promises (that's kind of rare these days). I would certainly recommend him to anybody looking for a new or used Toyota. I don't buy cars often, but I will certainly give Scott a call the next time I am in the market!

Wilma

7 de oct. de 2015

Kenny Johnson has been my service manager for a few years now and I have faith and trust in him. He is always friendly and makes one feel they are important to him. He explains work to be done, pricing and is very considerate of your time. If you choose to wait, he gets everything done as promptly as possible. Gullo is very lucky to have someone the caliber of Kenny.

Jorge

6 de oct. de 2015

Excellent customer service from Ryan Mccullough, facilities are great

Mr. Hands

6 de oct. de 2015

Been working with Gullo Toyota and Philip Sharp For 6 Years and 7 Vehicle's Later and the Service is Outstanding, Friendly,Makes you feel your Important and your Business is All that Matters.

Cindy Spence

2 de oct. de 2015

We had the pleasure of working with Evan Lake twice. 1st time around was a couple months back when we were just starting our search for a new vehicle. Even though he was told up front that we were not buying that day Evan was the upmost professional and very informative about every vehicle we inquired about on their lot. We thanked him for all the time he spent answering all our questions about the various vehicles we looked at and test drove. He said all he asked was if we decided on a Toyota to please come back to see him. Couple months later when we were ready to get serious about the purchase Evan Lake was there to quickly guide us thru the process. He is a very spry, confident, informative young man and we enjoyed every moment of our process all the way to the end when he sat in the vehicle walking us thru all the equipment the vehicle had to offer and how to work it. Gulla Toyota has a fine young man at their dealership they should be very proud of.We will certainly spread the word about Gullo Toyota of Conroe and Evan Lake's knowledge of each vehicle on their lot. He was such a joy to work with.

del

1 de oct. de 2015

I was so happy to learn that Scott Payne was the one who handles my account. This is my second time to buy in Gullo dealear and both in the name of Scott. He is exceptionally good sales guy knowing of what he was selling for. Overall experienced was excellent and this is my first to buy a car in a span of 2 hours the transaction was finished (fantastic). You can not get this kind of experience in any other place except in this Gullo Toyota of Conroe.

Buck and Alice

27 de sep. de 2015

My experience has always been tops with this dealership. The employees always travel the extra mile to make you comfortable. We will continue to do business with this dealership.

Thomas, Charlie

24 de sep. de 2015

The leasing of our new Toyota Avalon was a pleasant and professional process. Clayton Lewis represented Gullo Toyota in a fashion that was helpful at all levels. Often there could be much anxiety in changing vehicles, yet Clayton was steady, personable, and a no pressure salesman. Gullo can be proud of his performance. Likewise, the entire team to include, salesman, Christopher Souza made this event smooth at every turn. There is a certain code of leadership and teamwork at Gullo. We had the option to buy or lease. All paths were clearly explained, and in the end, leasing was a good fit for us. We found the perfect car with the help of both sales and management. We like Gullo and will use them in the future.

Pat Hudson

23 de sep. de 2015

Have had two small body repairs done to my Tacoma. Both experiences have been made more bearable by the excellent customer I was given by Jonathan Cortez.

Carol

22 de sep. de 2015

I have been leasing a toyota for many many years and really Love my dealership and people that help me. Thanks to Dan Marceau for your help!Carol Page

Robert_HOU

18 de sep. de 2015

I had been looking for a Buick Lucerne CXL Premium for nearly 3 months when such a vehicle first appeared on the Gullo Toyota used car inventory website. The trade-in wasn't even prepped for sale yet when I made my first inquiry online. Within 15 minutes I got a response from the online sales manager, and a personal email response and telephone call from my salesman, Scott Payne. He was very helpful, and communicated to me frequently over the next several days, sending photos and describing all the features of the vehicle. Although it wasn't my favorite color, it seemed to have all the other safety and convenience items that I wanted. Scott and Philip worked with me to get a sales price that I could afford, and we eventually came to terms. In all steps of the process, Scott and the Gullo team presented a friendly, helpful, and efficient environment for buying a car. Even though it is a few years old, I consider this my "new car." It is everything that Gullo advertised it to be. In the end, Gullo even offered a finance rate that was lower than those quotes I got at my bank and two credit unions. And Scott has continued to follow up after the sale to ensure my 100% satisfaction. This is really a high-quality, professional organization that treats customers like royalty.

Kelly Minor

18 de sep. de 2015

At Gullo the atmosphere is different. They treat you like a valued customer not a number. My family has been driving to Conroe to buy our Toyota's for the past several years just to get good service and this purchase was no different. This time my salesmen was Robert Bonner. He was helpful, courteous, and eager to get me exactly what I wanted. I was a little apprehensive to consider a lease option this time but he was reassuring and patient with all my questions. Gullo is worth the drive!

Beverly9564

17 de sep. de 2015

I was very pleased with my salesman, Chase Grice and spending the time with me the past couple of months while I was trying to decide what to do about a car. I would recommend Gullo Toyota to my friends and the best thing of all..no pressure from salesmen Chase! He don't a great job. And the finance man Andrew was very nice. Under my circumstances I felt very good with the help Chase gave me . I love my new 1916 Corolla! Thanks!

Camry owner

16 de sep. de 2015

Kenny Johnson in Service Department was excellent. Nice waiting area. Car serviced quickly as promised.

jarhead47

16 de sep. de 2015

I have. A. Long. Relationship.with the. Gullos over. 40. Yrs. Went to. School. With. Them, this. Is. My. Family. 4th. Vehicle. Since. 2013i. Would. Refer anyone. With. Confidence that. They. Would. Be. Treated. Fairly

Yvonne

15 de sep. de 2015

Kenny Johnson always makes my maintenance experience a good one. I trust him which is important to me. The coffee and popcorn are much appreciated.

Mary D

14 de sep. de 2015

I have owned 2 Avalons. Both from Gullo's. Kenny Johnson is the only reason I bought the second one. My experience with the new car sales people was not good. The next day, Kenny walked me over and introduced me to the manager. It was a total different experience. I thank him for that. As to service, there is no one who takes more time with me. He always makes sure I understand the parts and what is needed. Kenny always wants everyone to be pleased and happy they came to Gullo. He is the first to say Hello and many times he walks me to my car and says Goodbye. I am an older single lady and a Realtor so my car is very important to me. Kenny does everything he can to be sure I am safe. I always feel that I have the best service with my car with Kenny Johnson! He is a Blessing to me. I also think he is a Blessing for Gullo!

beo94

14 de sep. de 2015

I was looking to purchase a new Highlander and knew what I wanted and had very limited time available to be at the dealership. Brock Willett took the information I provided, located vehicles to match, and had them ready for me to test drive and review when I got there. After finalizing the pricing, he had our options added and paperwork prepared for me to walk in sign and leave. Brock's attentiveness and understanding of my schedule was extremely important to me not to mention finding the vehicle I wanted and not just the vehicles he had on the lot. I definitely recommend Gullo Toyota and Brock.

M. Sullivan

7 de sep. de 2015

I always ask for Service Manager Kenny Johnson to take care of repairs and maintenance on my car. He is very efficient, thorough, and helpful, and my work is always done in a timely manner with the least amount of stress. He doesn't try to "sell" me on things I don't need but does point out anything he feels I do need to take care of. I feel comfortable when he is in charge of service on my car.

MJacoby

3 de sep. de 2015

Every time I go to Gullo Toyota, it far surpasses my expectations. Kenny Johnson helps us with our cars in the service center, and he always takes excellent care of us. He is the best! We also had a fantastic experience buying our car at Gullo Toyota in Conroe with Joan Leslie in 2013 and will continue to be loyal customers of Gullo Toyota because they treat us right!

Iliana Lerma

3 de sep. de 2015

I really appreciate that a dealer take care of its clients. Thanks, Debby Polozola.

Gene and Gloria Ping

31 de ago. de 2015

We have been customers of Gullo Toyota since 1997 and have always received great service from both the sales and service departments. We especially were favorably impressed with our salesman, Chad Fisher, this month. He exceeded all of our usual expectations. We appreciated his genuine interest in making sure he satisfied our needs. We never felt rushed throughout the experience -- he patiently took the time to explain about the different features in the car (even helping with the Blue Tooth) and, of course, guiding us through the paperwork. We will return in another couple of years and will definitely be asking for Chad Fisher because we know his standards of excellence cannot be surpassed.And, as always, special kudos to Michael Payne for his usual dependability and always being there and making sure everything is just right!

Judy S.

29 de ago. de 2015

I love my Highlander and have never been disappointed with the excellent service I receive at Gullo Toyota in Conroe......a lot has to do with my service rep....Kenny Johnson..........OUTSTANDING!!

Yacocars

27 de ago. de 2015

We recently purchased a new 2015 Corolla LE Plus at Gullo Toyota of Conroe, First, we sent emails to different Toyota dealers in the Houston Area, and Gullo Toyota of Conroe gave us the BEST price. The person who helped us with the price and with the entire purchasing experience was Mr. Huy Bui, the Internet Sales Manager. He made our purchasing experience hassle-free and very smooth. By the time we arrived to the dealer, he had our car ready to go. He also helped us with our trade-in, and gave us an excellent price as well. He explained everything clearly about the documents that we were signing. In conclusion, we had a very excellent purchasing experience at Gullo Toyota of Conroe thanks to Mr. Bui,

Carol's 2009 Camry

27 de ago. de 2015

Every phase of my appointment went flawlessly. Maxine's the best! We bought our 2009 Camry and three other Toyotas from Gullo since 1996. This most recent visit was for a routine 5k service at 75k miles. The work was performed quickly and, as always, it was done right the first time.

Yacocars

26 de ago. de 2015

We recently purchased a new 2015 Corolla LE Plus at Gullo Toyota of Conroe, First, we sent emails to different Toyota dealers in the Houston Area, and Gullo Toyota of Conroe gave us the BEST price. The person who helped us with the price and with the entire purchasing experience was Mr. Huy Bui, the Internet Sales Manager. He made our purchasing experience hassle-free and very smooth. By the time we arrived to the dealer, he had our car ready to go. He also helped us with our trade-in, and gave us an excellent price as well. He explained everything clearly about the documents that we were signing. In conclusion, we had a very excellent purchasing experience at Gullo Toyota of Conroe thanks to Mr. Bui,

Blessed

25 de ago. de 2015

Speedy work when I needed to get back on the road. Thank you for a good job and for Kenny's explanations and help especially the confidence of returning when all the computer lights started lighting up.

Nelson

22 de ago. de 2015

I have been going to Gullo Toyota to service the Sequoia I bought them and the Tundra I bought at Fred Haas Toyota on I-45 since day one, Kenny Johnson has been the customer service person who takes care of my vehicle service jobs. He has always been very professional and became a good friend over time. I fully recommend him as the contact person to contact when you take your vehicle to Gullo Toyota.

Vernon Yates

19 de ago. de 2015

I have been doing business with Gullo Toyota in Conroe Texas for about 18 years. I have used several Service team member and presently using Kenny Johnson. The pass service Team Members were good but Kenny Johnson is very knowledgable when it come to Toyota and Lexus vehicles. I would not use anyone else and recommend everyone go by meet Kenny and give Gullo Toyota a try.

RoyMeyer

7 de ago. de 2015

When I bought my vehicle, I was treated disrespectfully by the salesman, but the sales manager was great and saved the deal. Since that time, I've had plenty of other issues.First, the vehicle was sold as a Certified Used Toyota, but needed a windshield to complete the certification process. The dealership said they would contact a mobile glass company to come to me and have a new windshield installed, so that I could drive the vehicle home that day. A week went by with no contact from them about the windshield.I was contacted during that first week, only to inform me there was some other work that needed to be done for the certification process, asking that I bring the truck back one week after buying it. I did, and at that time asked about my windshield. It was then that the dealership contacted a glass company. The glass company contacted me the following day and finally scheduled my windshield replacement.The windshield that Gullo Toyota paid to have put in my vehicle was a very cheaply made aftermarket windshield, which has visible warping and distortion in the glass. This glass doesn't come close to the quality of the factory windshield and thus should not be considered acceptable to certify a vehicle. Gullo Toyota should have specified to the glass company that the glass installed must be equal in quality to its factory counterpart, and should have covered the cost of that quality of glass. This should have happened without me needing to complain or even ask!Besides the windshield debacle, there was also part of the interior of the vehicle that it seems was not inspected. It's very minor, just the sleeve around the shift knob that had come unfastened from where it should be clipped in place. This allows items to be dropped down into the space below the shifter or cupholders. While it isn't a huge problem, it shows the vehicle wasn't inspected and reconditioned with the attention to detail that is commensurate with the Toyota Certified program.A much larger issue centers around the vehicle I traded in. I provided the payoff statement for the vehicle, which clearly stated the payoff quote was valid through Aug. 4 -- a full ten days after I purchased my vehicle. The dealership didn't manage to pay the vehicle off until Aug. 6, when the payoff quote was no longer valid. This resulted in me getting charged another payment for my old car, nearly two weeks (12 days to be precise) after I traded it in!I'm hopeful that contacting the dealership will result in resolution of these issues. The larger problem though, is that when a customer purchases a Certified Used vehicle, he/she shouldn't have to contact the dealership over such things. The vehicle is guaranteed to have been reconditioned to "exacting standards" by Toyota factory trained technicians. There should be no way that a vehicle leaves the lot without a factory-quality windshield (either installed or scheduled to be installed), and a part of its interior detached. Furthermore, there should never be an instance in which a trade-in is not paid off before the next payment is due, if that trade-in is accompanied by paperwork clearly stating that the payoff is valid for ten days.

jefferyshsu2010

5 de ago. de 2015

I have purchased several vehicles from Gullo Toyota and have always received outstanding service. Clayton Lewis demonstrated his patience and understanding while assisting my search for my desired vehicle. His work ethic and honesty were very apparent and he made the entire process seem easy. Andrew Matteson were extremely helpful during the process of financing my newest truck. Andrew is extremely knowledgeable about his job but was able to relay information in an understandable manner. Robert Todd handled any issues that arose with the maintenance of the truck and has continued to demonstrate his devotion to customer service by maintaining communications with me to resolve any issues or questions that have since risen. Great job to you and the entire Gullo Toyota staff.

Mstewart

2 de ago. de 2015

I bought my vehicle here, and for warranty services to oil changes Kenny Johnson has always been very helpful and courteous! That's why I will keep coming back, thanks again!

jaguirre2209

31 de jul. de 2015

Excellent service at this place, very friendly people. Deborah Cruz is an awesome seller, she provided many help to me on the transaction, thanks so much.

penny

31 de jul. de 2015

Debby Polozola is warm and caring,if I have an appointment or not and most the time I don't. We have a couple of toyota products and would buy again.

Professor Davis

30 de jul. de 2015

Joyce Castelan was simply excellent. She has a wonderful personality and a great attitude. She helped me find the right Highlander at an excellent price, and kept me completely informed about the process. This was the easiest car purchase I have made in 50 years of buying cars. Other car dealers were ok, but I chose to buy from Gullo because of her. If you are looking for a Toyota, my recommendation is to contact her. You will not be sorry.

Happy Customer

30 de jul. de 2015

Brought my 2011 Sequoia in for service. Kenny Johnson is a very good service advisor. Is very friendly and knows the vehicles very well so he is able to make solid recommendations and can explain what is needed and why.

Anthony H.

27 de jul. de 2015

We recently had our 2006 Camry served at Gullo Toyota in Conroe, Texas. We purchased the new car there and have brought it back for each recommended service when the mileage indicated service to be completed. Each time the car was serviced, we were very happy with the service performed and confident the car was roadworthy! Our service advisor this time was Maxine Reese and she was a pleasure to work with. We recently had additional recommended service on the car and all services were satisfactory percormed. We would highly recommend using Gullo Toyota for the purchase and service of your Toyota!

happycustomer

26 de jul. de 2015

Love this place employees are very friendlyService its fast had a good experience Thanks Debby polozolo great service.I will continue bringing my car for service to this place ,thanks again

ralph2015

23 de jul. de 2015

Had excellent service from Brock Willett, our Certified Sales Consultant, He has been very responsive and helpful. Had minor problem with imperfections on the exterior paint, but currently being resolved with the body department.

ToyotaFan

22 de jul. de 2015

We all know the Houston area is loaded with Toyota dealerships, all competing with one another for our business. I could have gone anywhere to purchase my new 2015 RAV4. I didn't need to be "sold" on the product -- it was my second RAV4, and I have owned exclusively Toyotas since 1975 (yes, I am that old!). But my salesman at Gullo Toyota, Brock Willett, was the perfect salesman for me. He knew his product, he seemed to realize right away that I knew what I wanted and he was simply the facilitator to help me find the perfect one (Red! Who knew?) and teach me about the new and improved things since the last time I purchased a car. I cannot and will not deal with pushy car salesmen. Life is too short. Brock was perfect. I cannot recommend him and Gullo Toyota as a dealership in general highly enough.

Leon Virtue

21 de jul. de 2015

I have both my Toyotas serviced at Gullo Toryota and am very pleased with the service.

dependable car #1

21 de jul. de 2015

Kenny always handles our service work with as much speed as possible as we usually wait on car. Always responds to questions and handles items in a professional manner.

NancyA

19 de jul. de 2015

Jonathan Cortez in the Collision Repair Department was an excellent Gullo representative! He kept me apprised of a delay in receiving a part prior to the time I would have been expecting it, so I could easily make arrangements on my end without a fuss. Jonathan was always available to answer my questions and to assist me whenever I needed a response. He's a great representative of Gullo Toyota! Thanks, Jonathan!

shirley wilson

18 de jul. de 2015

Debby Polozola showed excellent customer service skills and was very helpful with looking up information that I requested.

Brian in The Woodlands

14 de jul. de 2015

I just recently purchased a new 4Runner TRD Pro from Gullo Toyota, and the experience is one of the most positive that I have ever had. I am the type of customer that is very set on what I want, and I can attest that my sales representative, Joyce Castelan, honored my detailed requests in a stellar manner. Moreover, she answered my many questions and worked diligently in helping me find the exact vehicle that I wanted. When I arrived on-site to purchase the vehicle, Joyce was amazingly responsive when working with me concerning our pricing negotiations. When we were not able to fully come to an agreement, Management was VERY responsive in helping the deal get finalized. I cannot begin to tell you how happy I am with my new vehicle. I highly recommend Gullo Toyota to anybody interested in purchasing a new vehicle; just ask for Joyce!

KingT

14 de jul. de 2015

I had a great experience at Gullo. Evan Lake was able to get me out of my old truck and into a 2014 Tacoma and I love the truck. By far one the best vehicles I've ever owned.

Mikelcp

14 de jul. de 2015

Took 2012 Prius in for routine maintenance checkup. Work done in timely manner with great service. Spencer Cannan was representative I dealth with. Great job!

OJ

11 de jul. de 2015

My Advisor Maxine has always been top notched. She will take the time to let you know what the status of your repair/service call is. She will inform you of what was found during the service call and what items will need to be address in the near future. She is the best advisor at Gullo. A nod of appreciation must go to Moises the service tech in charge of the specialty items. My truck bed cover was continually falling done. He told me that the hinges were to small and that an improved version was now available. He replaced them free of charge and took the time to show me the reason why the first pair were failing. He always has a smile and great attitude to explain what is necessary to improve the product on your vehicle. The Gullo Service department has always been a bevy of activity but these two individuals have always taken the time to explain items to each customer when needed. Great job!!

Barbara Thompson

30 de jun. de 2015

Debby Polozola was my representative at Gullo service department. She was very pleasant and understood I was on a time restraint. She explained what was needed to take care of my car and made me aware that I might need new tires on my next visit. Everything was taken care of within a two hour period. I had made an appointment, which made the visit very smooth. Debby also contacted my by phone to make sure everything was ok. I couldn't have asked for better service.

william10

28 de jun. de 2015

I took my 2012 Camry in for an air bag sensor recall and Oil Change/Tire rotation. My Service Advisor was Kenny Johnson and he was awesome. He explained everything clearly and all work was performed quickly and perfectly - they even washed my car! Everyone at the Gullo dealership was friendly and professional. All my dozen or so car buying and service experiences at Gullo Toyota have been truly exceptional and this one was the same. Thank you Kenny Johnson and all the staff at the Gullo's - you're the best!!!

eg22979

25 de jun. de 2015

Bought a 2015 Toyota Corolla LE, Joyce Castelan was very sweet and made the process go by so fast. I really appreciate how simple everything was.

maroondawg67

23 de jun. de 2015

I brought in our 2011 Avalon with problems with new windshield wipers I had recently purchased at Gullo. Kenny Johnson took a personal interest in my problem, worked with the parts department and completely resolved my issue. He truly exemplified what a Service Representative should be!

Pete

23 de jun. de 2015

This was my second truck purchase from Huy Bui, I returned because my experience on the first truck went so well. I'll be back......

Tacoma 4x4 TRD Sport

23 de jun. de 2015

Brought my 2014 2WD Tacoma TRD Sport in for a Service. Looking at moving to TN, to a location that needs a 4WD. Within Minutes was talking to Scott Payne and he located what I needed right on the lot. The next day drove away with my new Tacoma 4WD TRD Sport. The only reason didn't drive away the same day, was needed my Wife there. Very fast and efficient process from start to finish.

GulloCust1

20 de jun. de 2015

Huy Bui made purchasing my new 4Runner easy and enjoyable. No pressure and honest. We were able to agree on a price via Internet/ phone and I was able to test drive and close the deal much faster than my previous car purchases. Scott Kleist in finance was great to work with as well.

Gerald

19 de jun. de 2015

I recently took my new 2015 Corolla with only 625 miles on it into the body shop for repairs after hitting a deer. That was on a Monday. I was told that the vehicle would be ready around Friday. On Friday I was told it would be ready around Monday or Tuesday. On Tuesday I was told it would be ready on Wednesday. On Wednesday I was told it would be ready on Thursday. Then on Thursday I was told it would be ready on Friday. On Friday when I called I was told I could pick it up around noon so I went in to pick it up. When I took the key and went to the vehicle I noticed that there was some kind of silver type grease on the interior passenger side door and the seat. Also there was paint over spray on the outside on the air intake at the windshield. I opened the hood and there was paint over spray all over the air-filter cover. There was also puddles of paint on the inside of the front bumper. Lastly the windshield washer was not working. I was in a bind for a business trip so I had to take the vehicle as it was. On my return from the trip I went back and pointed out the issues I had found. Mr. Awad was very regretful and apologized many times. The vehicle was taken right in and everything was corrected while I waited. I would have given a 1 star rating because this just should not have happened. However I finally gave a 3 star overall because of the quick attention and no hassle I received from Mr. Awad when I went back. I gave a 2 star on quality because of the need of taking it back however I am assuming that this was just a one time issue. I gave a 4 star on customer service because of Mr. Awad's eagerness to get the problems worked out. If the vehicle had been ready when stated and did not need extra attention I would have given a 5 star. So in the end yes I would use them again and I would recommend them to a friend with expectations that this was a one time event.

Susan

13 de jun. de 2015

Very disappointed! We narrowed our search to three different certified cars with three different dealers. We have always bought Toyotas this would have been our 6th. Not only were you the preferred brand but you had the vehicle we really wanted. Our buget was flexible based upon the car and we were willing to pay more for the Toyota. In the end you lost our business in the sales process because based upon what we were hearing we didn't feel that you cared if we bought or walked. Two visits to the lot in a two day period and we never talked to anyone but our sales manager. Day two we visited two other dealerships were the managers came out right away to say hello. I made it clear my husband would negociate by phone and our Toyota salesmen was the only one who did not pickup the phone to personally talk to him. In spite of the sales experience we still wanted the car but the tires were woren and we wanted new ones put on. The attitude was that they passed certification so they were good enough. This concerned us that their certification process might be substandard. Basically this deal was lost for less then $500.00 and two tires.

John C

7 de jun. de 2015

Mr. Johnson has been our service representative for 5 years now. He returns all calls promptly and is affable and knowledgeable of our needs.

Texans Mom

4 de jun. de 2015

I had been in love with the 2015 Toyota Highlander Limited for months, and after tons of research my husband and I decided my birthday would be a great time to purchase. I sent out 12 emails to surrounding Toyota dealerships with my specific car choice and price point. I received several emails and price offers, but Mr. Huy Bui from Gullo Toyota of Conroe responded quickly, professionally, and with the price that we were willing to pay. We live in Pearland, so Mr. Bui knew that the drive would be far, when we arrived he made the car buying process as easy possible. We were in and out in an 1.5 hours. My new Highlander even had a bow on it! If you are in the market for a great car and awesome customer service, please give Gullo Toyota a call and ask for Huy Bui!

satisfied client

28 de may. de 2015

I recently started a leasing contract with Gullo Toyota of Conroe. Leasing my new 2015 Corolla LE was an excellent and "hassle free" experience. Huy Bui was clear and honest when he presented my options. I would highly recommend Gullo Toyota of Conroe.

Cassis

27 de may. de 2015

I always ask for Kenny Johnson when I book an appointment for service on my Avalon. Kenny is very professional and makes sure that I get good service in a timely manner. He keeps me informed about the progress of my car, as well.

Susan Bick

25 de may. de 2015

Service from Kenny Johnson was great. He was very helpful and answered all my questions.

Shanon Greer

25 de may. de 2015

I recently took my vehicle in for service and Debby Polozola was wonderful. She assisted me through the whole process and kept me informed the entire time. Thank you for the great service! I will definitely return for more work if and when it's needed.

Toyota Corolla

23 de may. de 2015

We bought a Toyota Corolla for our youngest daughter the other day. Scott Payne did an excellent job in helping us find the perfect car. We are very pleased with our experience.

Leah

20 de may. de 2015

Thank you Spencer for your excellent service during my unexpected pit stop while on a road trip. You addressed my concern and had me back on the road rather quickly. And your humor was a huge asset en route. If I lived near Conroe, you'd have my business for sure.

Marie

18 de may. de 2015

Kenny Johnson got my car in and out so fast for my 5,000 mile checkup I hardly had time to knit and it did not cost me a cent.

williew

18 de may. de 2015

Kenny Johnson is always helpful and polite. Having our two cars serviced at this location is indeed a pleasure. I would recommend this service department to anyone.

gingersnappy

11 de may. de 2015

Kenny Johnson IS the MAN to see, he's ALWAYS put me first when I need service..The service dept. is perfect...Thank You Kenny.....You the Man

aliciap033

7 de may. de 2015

Best experience we have ever had! Go see Joyce Castelan! You will be glad you did! She is the BEST!!!!!!!!! Thank youThe Perry's

repeat customer

6 de may. de 2015

Will def be a repeat customer for Huy Bui. Good service and I appreciate how hard he worked to get me the terms I wanted.

Blaine

5 de may. de 2015

I called Joyce Castelan to find out availability and price for a white Toyota Highlander with tan leather. She found one coming in that was similar to what I wanted. A couple options were deleted from vehicle before they took delivery of it so the vehicle was perfect and I took delivery of it in less than 7 days. Price was initially quoted $500 below invoice which was cheaper than any surrounding dealerships without the trouble of haggling prices. I did everything over the phone except sign paperwork and pick up the vehicle.

jenj31

4 de may. de 2015

Deborah Cruz is our sales rep we talked to her over the phone for our 2015 Toyota Highlander we told her the Specifications that we want on the car and she entertained our call. We are 2 hours away from Gullo Toyota so, we went there when the car arrived and it is exactly what we wanted. She is honest and true to her word. We are so happy to have our 1st Brand New Car. And the transaction was so smooth and easy it did not take a long time. And also her Manager Brock gave us a great deal. And after we bought the car she even checked on me if there's anything that I need it made me feel comfortable with them. She always returned my call. I will highly recommend this dealer and I will definitely buy again from them.BTW our local dealer tried to bribe me (told me they will give me free service,they are local, they can beat their price) so they will have my business I told them "No" because Gullo Toyota is the one who treat me very well and I told them Gullo Toyota will have my word even though it's 2 hours away.

jsimunek

29 de abr. de 2015

Spencer Canaan did an excellent job with regards to my recent service visit. He kept me informed of the progress and was very forthcoming about the time it would take to complete the services.

Given Run Around

27 de abr. de 2015

I tried buying a vehicle here over the internet and got the run around. Not only from the sales man I called the business manager and of course it went to his voice mail. I contacted them about noon and had to try to contact them before my bank closed and still no deal! After the bank closed is when the sales guy called me. Not sure who wrote the rave reviews but from the way they conducted business I would think it was the employees themselves that wrote them.

carjcar

21 de abr. de 2015

David Marks did an awesome job of making me feel comfortable leasing for the first time! He was very professional & helpful! I had never even considered leasing before, much less a Toyota. But David was very patient & knowledgeable & helped me get a great deal, too. I am now a big Toyota fan!!! --Carol Carden

MJS

20 de abr. de 2015

We have purchased our last six vehicles from Gullo Toyota. We have used their maintenance programs with each vehicle and have been very pleased. Dealing with Philip Sharp in purchasing the vehicles has been a pleasure, no pushy salesman. And as usual, Debby Polozola has always been a pleasant experience in the service area. She gets the vehicles in and out in a very timely manner and explains all issues in terms we understand. We want to thank everyone for being helpful from the moment we arrive until we leave....

Barbara603

18 de abr. de 2015

I've been getting my 2005 black Lexus serviced at Gullo Toyota for more than a year. Kenny Johnson is always professional and thorough. Thanks!

drr

15 de abr. de 2015

Just moved to Texas from S.C. I had missed my 25,000 service which was only check fluids and rotate tires. I came in to get my oil changed and asked if they would go ahead and honor my free rotating of my last of the free 2 year warranty service agreement. Debby told me that they rotate tires free on oil changes and wouldn't be a problem.They also went ahead and did the free service check for me. Thanks for the welcome to Texas and the great service I was given. I will be looking for Debby when I come back for my next service.David Richardson- Magnolia

transampat

14 de abr. de 2015

Recently had my highlander serviced through gullo and they were fast and courteous. Enjoyed my short visit.

Helen Hudson

9 de abr. de 2015

I have been going to Gullo Toyota of Conroe to have my 2000 Camry serviced for several years now. I always ask for Kenny Johnson because of his kind friendliness and the ability to see that I get the best of service. He always lets me know what is necessary to have done to my car, and if perhaps certain service can wait until the next time I need an oil change or the car inspected. I now have 190,000 miles on my car and my car is in excellent running condition because of Kenny's care to detail and the excellent technicians who are on his team. I have highly recommended Kenny Johnson to my friends. Thanks Kenny!!Helen Hudson

Viviana

7 de abr. de 2015

I went on Friday and talk to Kurpt and Joey and make a deal on a 2015 Sienna. We agreed on the price but "the bank was closed by then" so they asked me to take the ca with me until next day. Saturday, I came to the dealer at 6:00pm (as we previously tell them that was the time I could show up) and guess what? The "bank" was closed AGAIN, yeah right! They were selling cars to other customers. After confirming again and again the price $$$ and monthly payments the told me to take the car until Monday. When I went on Monday to sign the papers, guess what. They change my number and my years on the contract. Joey nevere ever showed up again, they just send another sales man to me. Of course I didn't agreed in that price. Injust went to Fred Hass Toyota and got my BRAND NEW TOYOTA SIENNA THERE. And by the way I reccomend Tony Garcia at fred haas...he's a very serious sales person. If he give you his word, you can count on it! Not as Joey that didn't even had the b**** to talk to me.

Debbie B

6 de abr. de 2015

Joyce Castelan was our salesperson and my experience with her from the beginning was professional and pleasant. She is knowledgeable and extremely helpful in getting me the vehicle I wanted with no pressure. Finally found a dealership where purchasing a vehicle was a pleasant experience; thank you Gullo for that.

cd

4 de abr. de 2015

I have found a dealership that I appreciate going to for servicing my vehicles. That is hard to do now a days.

annika

3 de abr. de 2015

Ms. Polozola has been extremely accommodating in setting up service appointments for both my self & my French 'ex-pat' husband: both of us work downtown Houston, so the commute from The Woodlands, for my husband is about 45 miles/ each way; it is easier for him to go to the Toyota dealership near Sugar land, where he works.Debby Polozola is the reason WE both service our vehicles in Conroe. As a woman, driving at late hours in Houston highways, I feel safe after my car maintenance with Debby, as she understands my concerns with the technical engineering problems that are intertwined with driving long distances. Also, she takes the time to fix Toyota Recall issues, that I might not be aware of.To conclude, if Debby Polozola ever decides to leave this Dealership, we will leave, too! A couple of my husband's colleagues are about to start servicing their vehicles in Conroe, choosing Ms. Polozola...Thank you Debby,Anna Smith ChasseuilXavier Alain Chasseuil

Marc

2 de abr. de 2015

I have bought my last three cars through internet sales. I will continue to do it this way. Painless and hassle free. If you are in the market for new car and want an excellent experience contact Sarah Goodreau. She was the very honest, and was very helpful. She was very quick to respond to all my questions. She never pressured us to make and decision. The whole process was quick and easy. I highly recommend Sarah.

J Moffitt

2 de abr. de 2015

Ive used Gullo Toyota to service our familys vehicles for the past couple years. Debby Polozola has assisted us each time. Shes easy to work with, communicates well about the services required and performed, and kept us updated throughout the process. Scheduling appointments with her is convenient. Ive done so by phone and email; once we even moved up an appointment mid-week to fit in at the end of the day. The best part is that she responds right back and works to accommodate our hectic schedule. To top it off, she and all the other staff at Gullo have always been welcoming, hospitable and helpful during the visit. The services performed at Gullo Toyota have always been professional and timely. I feel comfortable putting my vehicle in their hands (and the safety of my family).

J Moffitt

2 de abr. de 2015

Ive used Gullo Toyota to service our familys vehicles for the past couple years. Debby Polozola has assisted us each time. Shes easy to work with, communicates well about the services required and performed, and kept us updated throughout the process. Scheduling appointments with her is convenient. Ive done so by phone and email; once we even moved up an appointment mid-week to fit in at the end of the day. The best part is that she responds right back and works to accommodate our hectic schedule. To top it off, she and all the other staff at Gullo have always been welcoming, hospitable and helpful during the visit.The services performed at Gullo Toyota have always been professional and timely. I feel comfortable putting my vehicle in their hands (and the safety of my family).

nicknmelA

1 de abr. de 2015

I was very satisfied with the service. Debbie Polozola called me back to schedule an appointment within 5 minutes of leaving a voice mail. My visit was quicker than I thought. Debby was very thorough and kept me aware of the service the whole time.

Colette

1 de abr. de 2015

Debby Polozola gave me an appointment for March 23 since I wanted to purchase and install 4 tires for my Toyota Corolla. When I arrived Debby greeted me with a big smile. She was very friendly and helpful in answering all my questions. I have to say that I always thought that Gullo Toyota in Conroe is an excellent Dealership with truly exceptional service and employees like Debby and, for the last 20 years I always recommend it.Thank You again.Colette Bini

Lola15

31 de mar. de 2015

We recently went to Gullo Toyota to purchase a new car and had the pleasure of working with Joyce Castelan. She was very knowledgeable and professional but also very friendly. We are longtime Toyota owners and have continually had great service at Gullo. We would refer any of our friends and family to Joyce for a new car. Thank you Joyce, I love my new car.Leigh Cotton

AEE413

29 de mar. de 2015

I want to highly recommend Kenny Johnson in the Service Department. He is a great guy to deal with and really takes care of you. Awesome service!!

CarrieH

28 de mar. de 2015

Joyce Castelan and everyone at Gullo Toyota was helpful, friendly and made my buying experience a breeze. I never felt pressured or ill at ease. While there was an unforeseen delay in getting my vehicle, it was not the fault of Gullo. I love my new Highlander and I would buy another car from Joyce should the need arise. They even filled my tank before I drove it off the lot! Excellent service, friendly people and great cars. What more could you ask for?!

dallas

26 de mar. de 2015

I believe the service representative was Kenny Johnson. I appreciate his attentiveness to check for recalls on my vehicle and notify me of his findings. I also appreciate his offer to wash the vehicle with the oil change and tire rotation. Thanks and see you soon for the recall.

vburd

24 de mar. de 2015

Kenny Johnson is efficient, friendly, knowledgeable and always very helpful whenever we take the car in for service. You can call the day before you need to have the vehicle serviced and they get you in and out very quickly when we take the car in early in the morning. Everyone at the dealership is extremely friendly and helpful. This is the 5th vehicle I have purchased from them.

smartshopper

17 de mar. de 2015

Joyce Castelan was the sales person I used in helping me find and purchase a new Highlander XLE. I had asked for price quotes from about a dozen other Toyota dealers in the East Texas area, and Joyce gave me the best price quote up front for the exact Highlander XLE I was looking for. Many of the other Toyota dealers only wanted to try and sell me one of the Highlanders they currently had in stock, but Joyce took the time and effort to find the Highlander with the exact accessories I was looking for, and was able to get it to their dealership within about a week. She was very helpful and stayed in contact with me by e-mail on a continuing basis until I took delivery. Gullo Toyota has a motto that they "Treat You Like Family", and my experience with them would certainly verify that.

Erike1

11 de mar. de 2015

This is my second Toyota I have purchased from Gullo Toyota this year 2015, with Huy Bui as my salesperson. He did such an AWESOME job selling my daughter her new Highlander that I had to come back and buy my Tacoma from him and Gullo Toyota. You guys are the best!!!!

JIMBOI

6 de mar. de 2015

David Marks did a very good job helping us through the process of purchasing a new Tacoma. Everyone we dealt with on the sales floor was helpful, friendly, and if they did not have an answer to a question, they found someone to ask and got back with us.

genevaaa

5 de mar. de 2015

Michael Forbes was very helpful, he wouldn't stop until I was satisfied. Best part of all, he acknowledged my Christianity. Best Dealer I every had. :)

CM

5 de mar. de 2015

Kevin Glenn was very helpful when I was looking for a new truck. Very knowledgeable and attentive. It was a very pleasant experience. I will definitely be back in the future.

R Dawson

26 de feb. de 2015

Brought my daughter's Scion tC in for Service/Maintenance. Spencer Cannan with the Service Dept at Gullo Toyota of Conroe immediately greated us and completely took care of things. This is my second trip for service and both times were a great experience. They even washed my daughter's car. R Dawson

MM

25 de feb. de 2015

Michael made the process smooth and was very responsive.

Conroe resident

18 de feb. de 2015

Kenny Johnson works in the service department at Gullo Toyota. He is a joy to work with. He has a great attitude, extremely knowledgeable, helpful and courteous. This is the 3rd vehicle we've bought from Gullo Toyota in Conroe and have always taken our vehicles back there for service. I would highly recommend them for (sales) and service. And highly recommend working with Kenny Johnson.

Sghicks

17 de feb. de 2015

Spencer Cannan was very courteous and attentive. He is a new hire and is a real asset to the Gullo team. He kept me updated throughout the service prioress and was very accommodating. Definitely a keeper.

ltucker5565

15 de feb. de 2015

I just wanted to say Brian Hopper was very attentive, quick and accommodating to me even though it was an extremely busy time. He was also very thorough and gave me a list of things to do in a priority listing. Awesome job! I couldn't ask for more! Thank you!

Nancy

15 de feb. de 2015

Kenny Johnson is great to work with and always remembers my name. Kenny knows I have to watch every penny. so he guides me to take care of most important things first and lets me know what I can wait to take care of the next time. He's a great hugger, too!

Honda201

14 de feb. de 2015

My salesperson Bui was straightforward and to the point. He was also very knowledgeable about his products and was able to answer every question and concern. Hospitality at the dealership was excellent as well. Service was great and made my out of state purchase a breeze. Shame on you Toyota dealers in Louisiana. Gullo Toyota should be the protege for all Toyota dealers. Thanks Hui Bui we look forward to buying from you again!!

ecassidy

14 de feb. de 2015

I've had an incredible service relationship with Gullo Toyota for years. After shopping around for my latest new vehicle and having bad experiences at several other dealerships, I was thoroughly impressed with the friendly, helpful, and no-pressure service I received at Gullo. I bought my new car from them and now return to them for all my service needs. All the personnel I've worked with in both sales and service, especially my service liaison Kenny Johnson, have been unfailingly kind, reliable, and trustworthy. I'm confident that I will never feel the need to visit another dealership.

VR

11 de feb. de 2015

Thank you Brian Hopper! You're very attentive and you explained everything so I could understand. You also told me my car had a recall and you arranged everything for me to go again. Excellent service.

jeffmorris

9 de feb. de 2015

Great dealership for sales and service. I have recommended this dealership to many friend.Taking our Toyota FJ Cruiser back to this dealership for all of its service is our plan.

Patricia Cullum

8 de feb. de 2015

Brian Hopper is an excellent service representative. He makes it a point to know the customer, to listen, and to make sure the situation is resolved in a positive way. There is also good use of one's time in waiting for the repairs if that is needed.

Al Haynes

7 de feb. de 2015

A simply pleasurable experience buying a new vehicle. Our sales person, Joyce Castelan went above and beyond to earn our trust and business. She worked hard to obtain the vehicle we were interested in, while staying a step or two ahead of the competition. In no way could we beat the deal and service rendered by Joyce, and the friendly staff at Gullo Toyota. Buying a car can be quite a tedious task, but Joyce made this experience very pleasant! Thanks again Joyce!!

dechild

4 de feb. de 2015

I have been servicing my 09 tacoma at gullo since it was new Mr. Kenny Johnson has been my service adviser since day one .He is professional and friendly all in all he is the main reason I continue to return for my service needs Thanks for having such caring employees David Childers

Bernice

1 de feb. de 2015

Philip Sharp and Joyce Castelan are awesome no high pressure, professional and they knew their cars. Bought a Certified 2012 Highlander treated us like we purchased a new one. How refreshing to have a sales person really listen to your needs. Our daughter bought a new Highlander from Philip and recommend him to us so glad she did. You want to be treated with respect and at the same time know your dealing with honest people go to Gullo Toyoto. No false hoods there they treat you right. You know like it use to be with the Moms and Pops company's they want you to come back and tell your friends. We sure will!!!

Megan lopez

1 de feb. de 2015

I had such an amazing experience at Gulla Toyota of Conroe. This was the first car I purchased myself and Deborah Cruz made it easy and painless.

fredkate

25 de ene. de 2015

The purpose of my visit was to Gullo was to have my 2011 Toyota Avalon serviced. I was helped by Kenny Johnson, who as always was very friendly and helpful. As usual, the work on on car was completed in a timely and professional manner. My car required more than the usual oil change and tire rotation. Kenny explained in detail all of the additional procedures that were recommended: why they were needed, and what they would cost. This allowed me to make my own decision on what to do. Then, the extra work was completed in a timely manner. I continue to take both of my Toyotas to Gullo for service mainly because of the treatment I receive by their excellent service department and Kenny Johnson is a big part of that. I have in the past and will continue to praise and recommend Gullo's service department to others.Sincerely,Fred Kate

StevenR

22 de ene. de 2015

My daughter brought my RAV4 in to get multiple recalls taken care of. She told me how nice she was treated and how the repairs were explained to her. The work was done much quicker than we had anticipated. She told me the person that helped her was named Kenny Johnson and she was pleased with his level of help. I wish I could say the same for the sales department when I bought this car.

Woodlands Buyer

21 de ene. de 2015

I had a great experience with Gullo. Alec Barker was an excellent salesman and professional at all times, even during a tough negotiation. I've already recommended him to several friends.

Nathaly Baxter

20 de ene. de 2015

Thanks Debby Polozola for the great service. Totally recommended!

BevConroe

20 de ene. de 2015

I always take my car to Gullo Toyota. They are always professional and get right to work on my car. Kenny Johnson is the representative who works with me. He always keeps me informed about the progress and let's me know exactly what they are going to do and why. So, I just read in their comfortable waiting area and eat popcorn. Thannk you Gullo Toyota.

kemi

14 de ene. de 2015

I wanted a Toyota Highlander and wasn't sure which of the models to choose from. Based on my needs, the sales consultant - Dele Oduola was able to narrow down my needs with the best model option for me. I had good opinions on whether or not to go for a lease or outright purchase , also offered other cars to choose from should i also be interested. I test drove within 4 miles to have a good feel -"The taste of the pudding is in the eating"-right ! Above all,i still had to make my own decision without being influenced. I like the enthusiasm , patience and professionalism through out the discussions . Am impressed with the purchase - 2015 Toyota Highlander Base Model and i would recommend same to anyone out there. My Toyota is Fantastique :)

Andrew

8 de ene. de 2015

When I first visited Gullo Toyota of Conroe I was met by a salesman by the name of David Marks who was very professional and well spoken. When we walked through the lot, I found the vehicle I was looking for. Unfortunately, my credit score wasn't where I needed to be. But my salesman was not easily deterred. Over the next few weeks my salesman worked diligently to find the right bank to finance me and get me into a vehicle I would be proud of and not one that I would say "This is all I could get". When I revisited the dealership I found a truck that met all of my needs. I test drove the truck and by the time I had returned, I was already approved and the I was in and out in no time. I would like to express my satisfaction with Gullo Toyota and with my salesman David Marks.

Gullo

7 de ene. de 2015

We were shopping for Toyota 4Runner we happened to talk with Sarah Goodreau, from that time on her response and follow up was very prompt, she was great, professional, and dedicated to her profession. We highly recommend her to be your salesperson if you happen to shop at Gullo Toyota

Nogueraluis

5 de ene. de 2015

I am very happy with the service department, customer service and the facilities. For me comming from another dealer, the experience here is wonderful. Good service from Spencer Cannan, thank you!!

Chris S.

3 de ene. de 2015

Scott Payne wad a fantastic sales agent and made the process very easy, wold definitely refer anyone to him and if and when I have the chance.

foshofaucher

3 de ene. de 2015

Nathan Wellman sold me a new RAV4, and I can't recommend him enough! He was very helpful, knowledgeable, professional, and friendly. I have been extremely please with my new car as well as the buying experience at Gullo. My fiance willl be needing a new car later this year and we will definitely be heading to Gullo and asking for Nate!

Raymond

29 de dic. de 2014

Debbie Polozola always takes care of me in a very profesional manner and they explain everything very clearly to me. It is the dealership other dealerships should use as a role model. I have been to two others for convenience and they are very unorganized.

Stew

28 de dic. de 2014

I went in to have my tire serviced as it was needing air twice a day just to get to and from work. (100 miles round trip) Gullo was very busy as it was the weekend before Christmas. Brian Hopper was my service agent. He had several customers at the same time as me. For something as simple as a leaking tire he treated my issue with the same urgency as all the others. My tire could not be fixed and needed replacement. Since I had insurance on the tire he replaced it for free, but he was supposed to wait until Monday because the insurance company was closed on weekends. I told Brian I was traveling for the holiday, so he fix it then anyway. Brian is one reason why I will be a Gullo customer for life, service excellence. By the way I bought my Camry there and that too was a very good experience.

shasha

24 de dic. de 2014

Evan Lake was very helpful and was very easy to work with.Evan worked with me to decide exactly which Toyota to buy.Excellent service from everyone at Gullo Toyota.

Rdelong

23 de dic. de 2014

Kenny Johnson was awesome. However the maintenance department did a very poor job on my vehicle. The oil pan nut was only finger tight and leaked oil all over my driveway. Also the battery still had corrosion on the terminals.

PT

21 de dic. de 2014

I bought a car from Paul Auchter and it is the best experience I ever had. I like the car and like the service that he provided us. I will definitely go back to him again when I need another car.

Lori G

18 de dic. de 2014

This is my 2nd visit to Gullo Toyota since moving to Texas from Minnesota. I didn't think that I could like a dealership as much as did Maplewood Toyota. I have been proved wrong. Kenny Johnson has made me feel quite at "home" at Gullo. I am a firm believer that they have my best interest in mind.

jeri

18 de dic. de 2014

Kenny Johnson service manager was very polite and curtious and very knowledgeable concerning my needs for my Highlander.

farsider3000

18 de dic. de 2014

I had a bad experience at a Houston dealer and called Gullo Toyota of Conroe not thinking they would be able to locate a 2015 Toyota 4Runner Limited 4x4 in magnetic gray. They located the exact vehicle and we agreed to a price on the phone. Excellent trade, financing and delivery experience. The best part was that I only spent about one hour at the dealer and that included them providing me with an offer for my trade and signing all paperwork and inspecting my new vehicle. Highly recommended.

martha

16 de dic. de 2014

Excellent service from everybody, willing to help you since you arrive in the driveway, they are always friendly, especially Debby Polozola, she is always smiling telling you all you need toknow!!!!

MCain

13 de dic. de 2014

David Marks helped us purchase our new car. He was pleasant, efficient, and very helpful. Got us a great deal and was great throughout the whole process. We live Toyota, this is our 4th Toyota we have bought, we don't even go to other makers when we need a new car!!!!

Jack_E_Smith

10 de dic. de 2014

This was my second trip for Service Maintenance and on both trips, Kenny Johnson waited on me. I am very pleased with the service that I received and on both trips, my vehicle was serviced within 30 minutes.Kenny is a highly professional employee and answered all my questions as well as he explained what maintenance would be performed on my vehicle.I am impressed with Gullo Toyota and their team.

Pat Winstead

8 de dic. de 2014

Brian Hopper helped me when my car was serviced. He was very courteous and my car was serviced well. He was especially kind to me because my husband is ill. When we were not sitting in the service area he came looking for us in the dealership. The service was great and the service area works very orderly.

Bill Smith

7 de dic. de 2014

Kenny Johnson remembered me and my issue from the phone call the day before when I arrived at my scheduled appointment time. He saw me immediately and showed me where the coffee, drinks, and snacks were and the location of a less congested waiting room. Kenny kept me informed of the progress on my vehicle and also made sure that only the work I authorized was done. I couldn't be more pleased with my service experience. I will use Gullo for all my Toyota warranty needs and I will ask for Kenny Johnson when I need service.

Recent buyer

5 de dic. de 2014

I recently purchased a preowned vehicle from Gullo Toyota in Conroe. I delt with Michael Forbes through the entire process. Michael is kind, knowledgable and does what it takes to earn the business. I highly recommend Michael when buying from Gullo. He IS the man!

Levsgirl

4 de dic. de 2014

We have been very satisfied with Kenny Johnson's tireless effort in finding out what is wrong with our new 2015 Toyota Tacoma. We have been very frustrated, but he has kept us informed and the technicians finally discovered the problem.

BigEmory

4 de dic. de 2014

After months of searching , I found the vehicle I wanted and it was at Gullo Toyota...Scott Payne went above and beyond in his attempt to make my entire experience as good as it was. All the way from North Carolina Scott and his team at Gullo made our cross country purchase as comfortable as if it was right next door. Really appreciate working with someone that is committed to full service , especially from such a great distance. Thanks Scott and Gullo Toyota! Mitch Watson Reidsville, No. Carolina.

Chaen Wong

3 de dic. de 2014

I was looking for my new Toyota highlander and go through the Internet I did have several offer from many dealers but only one dealer gave me a great price. After select the dealer we come to Gullo toyota and meet with Huy Bui he did give us a super customer service. The process was quick and easy. If you are looking for toyota Gullo and Huy Bui Is the place for you. We give then 5 stars Chaen/Dee

Loan Dinh

3 de dic. de 2014

The dealer and dealership had excellent service as well as being helpful to the consumers. I would highly recommend my friends and family to this dealership in the future!

Pete

1 de dic. de 2014

Very much appreciate Huy Bui and his handling of this car purchase

clb7122

30 de nov. de 2014

I want to thank Gullo and Brian Hopper for taking care of my care on one of the busiest days for the year. I got back into town and realized that my state inspection was due and I was going to be traveling to visit my elderly mother and needed it done. Brian took care of me right away and apologized for the the wait due to how busy they were. That really impressed me. The wait was not that bad since they have two waiting areas and both are very comfortable, especially being able to use their WiFi. I have always had excellent service from Gullo in the past, but am more so impressed with my service writer Brian Hopper and the efficient manner in which I am taken care of. Thanks for being a great dealership and and excellent service department.

B Pinney

27 de nov. de 2014

Brian Hopper provided superb customer service and did not try to sell repairs to me that were not needed. B Pinney

Leo Schnellmann

26 de nov. de 2014

Thank you Kenny Johnson for your always excellent support, a real professional understanding customers needs

Sarah Green

26 de nov. de 2014

I get service done on my car at Gullo, and I am always in and out of there. Always a fast and smooth experience with great customer service. I recommend Braden Austin for any help you need! He offers great service.

Larry G

22 de nov. de 2014

I received extraordinary attention and service on my recent service at Gullo. Braden Austin, my service representative was personable and knowledgeable and provided courteous and substantive answers to my questions. Additionally, my contact with various personnel, i.e., associated with arrival and check out, was impressive and solidified my resolve to continue being a Gullo customer as I have been for the last 7 years.

ajortiz

22 de nov. de 2014

Everyone was friendly! They offerered me cioffee, and I felt right at home. They got me in very quickly even though I arrived 3 hours earlier than my appointment..

CynthiaC

20 de nov. de 2014

I have always asked for Kenny Johnson over the past 15 or so years to be my service man at Gullo. He talks to me about what needs to be done to my car beforef doing it and also doesn't haggle me if I say no...let's not do that. I would highly recommend Kenny and the Gullo staff for you car needs.

elizondoroy17

20 de nov. de 2014

I recommend taking your vehicle to Gullo as Maxine Vanderwall is the best! and Customer Service is great from all in her department.Sincerely,Roy

Dan

19 de nov. de 2014

I would definitely seek Huy Bui for assistance with another purchase--he was very knowledgeable and helpful.

garyd007

17 de nov. de 2014

Brian Hopper set me up for my appointment, and took care of me and my Camry when I arrived at the dealership. Brian again showed professionalism in all aspects of service. He managed both my time and the Camry service in a very efficient manner. I will continue to contact Brian Hopper for all of my future Camry service needs.

Annec

14 de nov. de 2014

Chase Grice did a fantastic job in the purchasing of our new 2015 4Runner. He was very professional and continued to patiently work with us till he found our dream car at a great price. I highly recommend working with him for any car/truck purchase.

JimD

14 de nov. de 2014

My service advisor, Maxine Vanderwall, is a dedicated professional and is always on top of her game. Maxine is very astute and always professional in her demeanor. If your parts guys paid as much attention-to-detail as Maxine does then your dealership would be the greatest.

Katrina Stearns

13 de nov. de 2014

Overall, these people treat you like family. Fantastic experience all the way through!! Will always drive a Toyota.

matt.sadeghi

13 de nov. de 2014

After some bad experiences, I found Gullo Toyota Conroe. I bought a 2015 highlander and They gave me the incredible price. I experienced easy negotiation. our sale consultant was Chase Grice and he did a great job.he was knowledgeable and efficient. our finance manager was Kirk King. He, also did a great job in helping me with all my questions regarding the finance and extended warranty. He was so smart and patient. I believe that Mr. Gullo gather an excellent team over there. they were also very good in not trying to push other options that I was not interested in. I really appreciated that. I like that he knew what I wanted and focused just on that. Other dealers like to push unnecessary options to make more money, but not Gullo Conroe. I highly recommend buying your next car from them.

TFry

12 de nov. de 2014

We have had our Rav 4 here twice for service. The staff have all been professional, helpful and accommodating. Debby Polozola coordinated everything and even made sure we had a shuttle ride home and back while they worked on our car. We will continue to use Gullo Toyota in Conroe for all of our service needs.

Happy Prius Owner

10 de nov. de 2014

I could not be happier with my new car! Ryan McCullough was wonderful and I highly recommend anyone looking for a new car to stop in at Gullo and ask for him by name. He took the time to understand what I wanted in a new car.

Patsy M

8 de nov. de 2014

Brian Hopper has been my service rep for many years and has never disappointed me. He lets me know when repairs are needed and why. Wouldn't trade him for anyone. Great dealership, friendly people and service is always great. Bought my car there and wouldn't go anywhere else.

Mjggilllam

7 de nov. de 2014

Maxine Vanderwall was great to work with! The service was performed within the time frame given. Also, had to go back for tires that were ordered and they honored a coupon I had received.

ceciliadimas

6 de nov. de 2014

Ms.Vanderwall provided excellent customer service along with the staff that had direct contact with my vehicle. Thank you all for great service! Greatly appreciated!

Jrf11019

6 de nov. de 2014

When my daughter's car with less than 10000 miles was totaled, I never dreamed I'd ever be able to replace it with another one of equal quality for the payments I was making. Tony Gullo and his team at Gullo Toyota in Conroe helped us make it happen. Our salesman John and finance man David couldn't have been more attentive. When all was said and done, we wee in a brand new car with payments just a few cents less than what we were previously paying. Thank you Tony and everyone else at Gullo who worked with us. Sincerely,Randy, Lisa and Faith Fisher

jjskdc20

5 de nov. de 2014

I had my 25,000 mile service done on my wife's Toyota Sienna at Gullo Toyota of Conroe on October 31, 2014. I was very impress with the friendliness of the entire Service Staff. My car was serviced, and cleaned in a very timely matter. The Assistant Service Manger made sure that all my questions about what was being done on my vehicle was answered. He also scheduled my next service visit. J. Harris

Mem26680

4 de nov. de 2014

Jonathan Cortez was very helpful, informative and friendly! He took my car without an appointment after I had been in an accident and kept me updated about all the repairs and in a timely manner.

cfwsienna

4 de nov. de 2014

Came in for an oil change and during tire rotation attention to brakes was discovered. They were able to give me a rental car at no charge and fix it same day. Debbie Pazola and the other staff were professional, friendly and efficient. Have been coming to them since purchase of Sienna 2 1/2 years ago. Always do a great job!

Jeimmy

3 de nov. de 2014

Called the same day for an oil change and they were able to find an appointment for me. Very impressed about the service specially Kenny who explained why I needed the service suggested due to the miles of my car . Would recomended Gullo Toyota.

shanah74

1 de nov. de 2014

No pressure to buy. Michael Forbes, did an exceptional job to assist with helping us find the car we need. Would return for my next purchase.

Septon51

29 de oct. de 2014

Great service! Had 30,000 miles service and it was done in a timely manner and Brian hopper was great to work with, he is very helpful.

The Wilsons

23 de oct. de 2014

Love the customer service and the wait is hardly a wait our Rep Kenny is always very attentive to our needs and always make sure that we leave completely satisfied with thier work

Donna Slataper

22 de oct. de 2014

My service was handled thru Brian Hopper. He is so kind and helpful as always. I appreciate his service.

tcmcadams

22 de oct. de 2014

October 22, 2014Subject: Service Review for Gullo Toyota - Brian HopperBrian Hopper has made our 2013 Toyota Camry service experienceespecially rewarding. He is everything you would want in an auto service customer representative. He is friendly, available, knowledgeable, efficient, and best of all, he goes out of his way to make sure you are satisfied with the service experience at Gullo Toyota.Brian has personally researched answers to questions aboutour Camry that most customer service reps would have dropped. For example, when our new Camrys garage door opener system failed tooperate our home garage door opener, he researched and found that our home garage door opener was outdated and would not interface with the Camryopener system. He did additional research and found a company andinterface unit that could be added to our home garage door opener systemto make it compatible with the Camrys garage door opener system.He gave us the name, address, phone number and part number that would make our garage door opener system function properlywith the Camry. We followed his directions and recommendationsand solved the home garage door opener problem.More recently, he provided timely service oversight in the order and replacement of a rear seat back cover of our Camry that was gaping open.He ordered the part for repair of the seat back cover and informed us ofits arrival at Gullo.We had a medical appointment at 1:00 pm. in The Woodlands on October 13so he scheduled the service appointment for 9:00 am. on that day and worked with the technician to replace the seat back cover in time for us to travel to the appointment without requiring a loaner auto. That is excellent service!Carla & Thomas McAdams

ladybraille

21 de oct. de 2014

What a great experience! I made the appointment the day before, got there at the appointed time and the job was done in less than 45 minutes! Thanks Kenny Johnson!!

Stephen H.

17 de oct. de 2014

Brock Willett was an excellent salesperson. Easy going, yet knowledgable. Especially very helpful and patient in going over the maze of electronics and other gadgets that these cars have. We got a good deal and didn't have to do a lot of "haggling" with the sales manager. He was straightforward, knowledgable and personable.

Ann Richmond

15 de oct. de 2014

As the female owner of this 2013 Prius (Ann not Jimmie) - it's always a pleasure to see Debby. She is upbeat, helpful and genuinely makes me feel as though I know what I'm talking about. My rattles are big deals even if they turn out to be nothing at all. Thanks, Gullo, for all these past years of service.

tjay2k

15 de oct. de 2014

really appreciate the personal service I received from Kenny Johnson. as I would expect, really great service from a great dealer thank again from a happy prius owner.

Happy in Jersey Vilage

7 de oct. de 2014

Our recent purchase from Gullo Toyota Conroe was a truly enjoyable experience. Philip Sharp and Jordan Kocinski gave us outstanding service. The friendly service along with the efficient transactions had us on our way in very little time. Also they were the only dealer to respond to my request by email for a quote on a specific vehicle. They offered a fair price upfront with no pressure. They worked hard for my business and I will definitely return for my next Toyota purchase.

Joe Morgan

7 de oct. de 2014

Kenny has always been an excellent service adviser.

Aggie90

5 de oct. de 2014

It was a pleasure working with Christian Warren at Gullo Toyota! He was extremely professional & friendly. The work done was exceptional and completed in a timely fashion. Thank you Christian for making what could have been a very stressful situation bearable......

"Carla"

4 de oct. de 2014

Brian Hopper has made our Toyota purchase an especially rewarding experience. He is everything you would want in a customer rep. He is friendly, available, knowledgeable, efficient, and best of all, he goes out of his way to make sure you are satisfied with the services at Gullo. He has personally researched answers to questions about our car that most reps would have dropped. For example, when our Camry's garage door opener system failed to work and the workmen were unable to repair it, Brian researched and found that our home garage door opener was outdated but that there was a new unit that could be added to our existing opener system to make it work. He gave us the number of the part as well as the manufacturer to call. We did that, and everything works perfectly now. We think Brian is absolutely wonderful!

J johns

4 de oct. de 2014

Huy Bui was friendly, took care of me and made my visit the best I've had with a salesman at any dealership

cynthia.ballinger

25 de sep. de 2014

It was quick, efficient and they had me in and out of there in no time. Definitely returning for service at Gullo Toyota of Conroe. Maxine Vanderwall is so helpful and friendly. She quickly re-scheduled my appointment when traffic was going to make me late for my original appointment. She took the time to explain all of what they were going to do to my car and then afterward explained what was done. She is awesome!

Doug M.

23 de sep. de 2014

Our service advisor Gary Ono did a good job of getting our 4Runner checked in promptly and had us on the shuttle home in less than 10 minutes! Our scheduled maintenance was completed by the requested time. Thank you Gary!

Satisfied Customer

22 de sep. de 2014

On Wednesday during my last oil change a coolant leak was discovered. Maxine Vanderwall stressed, not pressured, that it should be fixed as soon as possible. An appointment was made for Saturday. She was very accommodating when I changed my mind and showed up the next day for the repair. With a 7 mile/35 minute commute one less thing to worry about on the road.

MONTANA MAY

22 de sep. de 2014

GARY ONO IN SERVICE DEPARTMENT IS EXCEPTIONAL,GREAT GUY ,FRIENDLYAND ALWAYS WILLING TO HELP IN ANYWAY POSSIBLE.GREAT JOB AND THANK YOU

Liz Coleman

18 de sep. de 2014

I purchased my Rav4 at Gullo about two years now and have done all myservices there. Not only because am on warranty but for the excellence customer service they offer not limited to the minivan that takes me to work which is so convenient to be able to drop my car off and still get to work on time and also be picked up and knowing that my car will be taken care of. We always here horror stories of dealerships ripping people off and so costly well I will tell you I recently had a tune up done there and my tires changed and my sales rep (I shouldn'y even call him a sales rep) he is like my agent Brian Hopper kept me updated on all the prices and promotions available was able to save me money. He sent me a list of all that needed to get done and gave me time to talk it over with my spouse. I shopped around too while at it and I realized I was getting the best deal with excellent and trustworthy customer service from Gullo. All their agents are willing to help you and am glad they make it a one on one person experience you always get to go back to the same person as you build a relationship. Brian Hopper is very professional and knowledgeable and very helpful.

Julie kendall

18 de sep. de 2014

I have taken my Camry to Brian in service several times and the service is excellent. Brian explains what needs to be done in a manner that is easy to understand. He doesn't try to 'upsell' me and I feel he really listens to my concerns. I won't take my car anywhere else.

lizearl23

18 de sep. de 2014

I purchased my Rav4 at Gullo about two years now and have done all myservices there. Not only because am on warranty but for the excellence customer service they offer not limited to the minivan that takes me to work which is so convenient to be able to drop my car off and still get to work on time and also be picked up and knowing that my car will be taken care of. We always here horror stories of dealerships ripping people off and so costly well I will tell you I recently had a tune up done there and my tires changed and my sales rep (I shouldn'y even call him a sales rep) he is like my agent Brian Hopper kept me updated on all the prices and promotions available was able to save me money. He sent me a list of all that needed to get done and gave me time to talk it over with my spouse. I shopped around too while at it and I realized I was getting the best deal with excellent and trustworthy customer service from Gullo. All their agents are willing to help you and am glad they make it a one on one person experience you always get to go back to the same person as you build a relationship. Brian Hopper is very professional and knowledgeable and very helpful.

dealer#1

14 de sep. de 2014

I was greeted by Maxine Vanderwall when I arrived for my appointment. She was very friendly & new her job very well. She kept me informed of the progress. I was in & out in a reasonable length of time & was satisfied with the work.

Comanche

13 de sep. de 2014

Promptness, friendliness and fast service made this a joyable experience while on our vacation to Texas

Russell

12 de sep. de 2014

Go see Andy Ritter at Gullo Toyota and he'll take good care of you. We bought a Prius and love the car.

Dennis Stanfield

12 de sep. de 2014

I always enjoy my visits to Gullo Toyota. I feel valued and welcomed by all the people. My two dogs are equally welcomed and even get their pictures taken. And there is free water, coffee and popcorn! Great place, hard to beat! Keep up the good service!

TSpencer

10 de sep. de 2014

Since moving to the Conroe area I have been bringing my Toyota vehicles to Gullo for service. Brian Hopper and the rest of the Service Dept. make you feel valued and appreciated. Brians skills at customer service, and his ability to explain service needs clearly and concisely, make you feel comfortable with making the right decisions for your vehicles care and your bank account. I will continue to use and recommend Gullo Toyota for service.

Billie R.

9 de sep. de 2014

Gary Ono was my service rep. He was very nice and helpful. He was exceptionally nice. The only thing I noticed when I got home was someone had spilled something on my right headlamp. Looks like white paint. I tried vinegar to get it off with no luck. Sent an email but no answer yet. I got a "free" car wash and maybe it happened then, or when they were fixing the brake reservoir tank (recall). I want to know how to clean it or someone (you) owe me a new cover. Some of it spilled under the hood, so I know it happened there. What do you suggest? I would like an answer!

JC

2 de sep. de 2014

The experience we had buying a Tundra from John Collins was the best car buying experience we have ever had. He was efficient, friendly and profession. Truly a great person , as well as a Salesperson. Extremely Satisfied Buyer

Stephen Sparks

27 de ago. de 2014

My wife and I purchased a new 2014 RAV-4 from Gullo Toyota on 8-1-2014, our salesperson was Michael Serletic. Michael either answered or found an answer to all our questions, he was helpful, not pushy and made the process of purchasing a vehicle as painless as possible. This is the 3rd new vehicle my wife and I have purchased from Gullo since 2003, our daughter has also purchased one used and one new vehicle from them as well. I would recommend them to anyone searching for a new or used vehicle.

blainmcdevitt

26 de ago. de 2014

I bought my 2013 tundra from Gulllo Toyota and couldn't be happier with it. It is my second Tundra I have owned and Gullo has done all the maintenance on both of them. I take it to Debby Polozola when ever it needs service. She has always been great and helpful on anything I need. I'm sure all the service staff is great there I just like to work with her when I go in. Please keep up the good work.. Thanks

Richard

23 de ago. de 2014

Brian Hopper (Gullo Toyota of Conroe) has always been very helpful and very quickly to respond to any/all problems or questions I have had. Richard

kwood1

23 de ago. de 2014

ask for Alec Barker; he is very competent, friendly, sincere and just a nice young man trying to give the best possible customer service that he can! The Gullo dealership is indeed a "family" atmosphere.Scott Kleist in finance is also a very nice person. When I was asking my "stupid questions", Scott gave me his full attention and explained everything to me: often more than once.

JFXP

20 de ago. de 2014

After visiting several dealerships in the area, Gullo Toyota was terrific. Our salesman, Evan Lake, did a great job. Personable and knowledgeable about the Highlander we eventually bought. Evan worked with us every step of the way to find the car we wanted at a fair price.

rdawson43

20 de ago. de 2014

Brought my daughter's Scion tC in for it's 10k mile service. Brian Hopper took care of everything for us. Very knowledgeable, professional and friendly. The service dept changed oil,, rotated tires and did an inspection in about an hour. Awesome service!!!

Carlacard

17 de ago. de 2014

This is our second visit for service at Gullo. We recently moved to the area. Gary Ono has taken care of our needs both times. We will definitely be back and would highly recommend Gullo to others!

Dyannscott

13 de ago. de 2014

I took my car in for a regular service check and was completely satisfied with the way it was handled. I appreciate the way Braden Auston took care of it. He was very helpful and polite.

tommymack

12 de ago. de 2014

Braden Austin was great. He took the time to personally discuss what was going to be done with my vehicle, even though it was just the 15K service. He sat down and showed me what was done to the vehicle, recommended future service, and offered to schedule my next appointment. He even allowed me to bypass the cashier and brought my receipt to me directly. Overall, I have had nothing but good things to say about Braden and Gullo Toyota.

Jennie

11 de ago. de 2014

I made my appointment for my car to get serviced and they completed it in a timely manner and started on it when I arrived, Debbie Polozola made sure that everything was completed correctly. She was also proactive in asking if I would like to schedule my next appointment that day. When I bought my car, Philip Sharp did an awesome job and was very friendly and helpful throughout the process. He is excellent at customer service and extremely conscious of the customer's needs.

Jeri H

11 de ago. de 2014

+Braden Austin, did an outstanding job seeing that my recent service visit went great. Everything was done in a professional manner and the work finished before expected. Braden kept me in the loop the whole time the service was being done which I appreciated very much. All my future service work with go through him. A big thanks to the whole Toyota Gullo team in Conroe, Texas. We retired in the Conroe area 7 years ago, and have leased 3 cars with Gillo. They have service all three for the 7 years and have never had a bad experience at the dealership. Thanks again.

retfeng

11 de ago. de 2014

Buying a new car has never been this easy. Philip Sharp was friendly, knowledgeable, and helpful in every way.

JOHN RUCHIRUSHKUL

10 de ago. de 2014

FRIENDLY, RELIABLE, KNOWLEDGEABLE AND WILLINGNESS TO HELP. BUI MADE MY PURCHASING THIS CAR EASY.

Billie Jean and Family

10 de ago. de 2014

Kenny Johnson was very informative and efficient about my maintenance plan coverage, I had just purchased my Corolla in April. Kenny Johnson was friendly and patient with all my questions. He was genuinely kind to my children I had with me on my visit at Gullo Toyota. I will definitely remember and recommend to anyone to use Gullo Toyota and to request Kenny Johnson for help with any parts/service needs.

Texan

10 de ago. de 2014

Jordan Kocinski helped us locate the car we were looking for and let us compare it with similar cars without being pushy or wasting our time. He answered our questions succinctly and with a pleasant manner.

Very Happy Customers

9 de ago. de 2014

Philip Sharp is by far the best car salesman we've ever worked with! He searched for a Highlander in our preferred color & with the options we wanted. He gave us an excellent price & we didn't have to play negotiations games. Philip made our car-buying experience a pleasure from start to finish. Even after we closed with financing, he explained how to use the features of our Highlander. I can't imagine a better car-buying experience than we had. I never thought buying a car could be fun but it was at Gullo Toyota, thanks to Philip Sharp! We'll be back soon to buy a Camry.

John and Shantae

9 de ago. de 2014

I'm not made of money. They understood that. Keep up the good fight. Also the force is strong within them.

Chuck

9 de ago. de 2014

The service experience at Gullo is top notch. Service Manager Kenny Johnson is top notch and there for every visit. He makes sure appointments are on time, is easy to work with on scheduling and explains service options in detail. He also makes contact during repairs when things come up. He is easy to get in touch with and returns calls promptly from voicemails. We purchased two new vehicles from Gullo in 2012 and 2013. The repairs described above had to do with our 1999 Toyota pick up with 260K miles on it. Service appointments for scheduled free maintenance on the two new vehicles was handled with the same priority and quality as pay for repairs. We are fans of Gullo Toyota.

Daniel M.

8 de ago. de 2014

Debby Polozola did an excellent job of helping me with my repairs and I would highly recommend her and Gullo Toyota for their efforts on my behalf. Thanks again!!!!!!!!!

Maria B

8 de ago. de 2014

Kenny Johnson was very friendly and professional when I brought my new car in for its 1st maintenance. I was in and out pretty quickly on a Saturday morning. Everyone there was very friendly.

Paul

7 de ago. de 2014

Evan Lake is the most awesome sales associate. When I went in to Gullo Toyota, I met one of the nicest people in the car business. Evan was all about getting us into the car that best met our needs. He spent over half of his day showing us cars and letting us drive them to make sure that we got the car we wanted. We started out thinking that we wanted a Camry but after test driving various cars we settled on the Avalon. It is an awesome car!!! Evan was very patient with us, and took care of our every need. Even when the purchase was made he was still very good to explain all of the features of the car. He also filled up the car with fuel. We felt like family by the time we left. This was a great experience from sales, to finance, and even to the sweet lady who gave us our keys and explained the owners manual. Well done Gullo Toyota, You have won our business. We had the best time buying a car and it was due to Evan Lake. He did us well!!!

Pam Berkley

7 de ago. de 2014

My car buying process can be described as seamless. Our salesman, David Marks in the Conroe showroom, made the experience easy while giving me everything I wanted.

Kjm9969

7 de ago. de 2014

Huy Bui did an excellent job making the online buying experience quick and easy

EA Peyton

7 de ago. de 2014

Gullo staffer met me immedately when I drove up and told me that Brian, my Service guy, would be with me shortly. before I got out of the car, Brian was at my side to asist me.

Ralph Kramer

6 de ago. de 2014

Maxine Vanderwall has given my wife and me exceptional service for our two Toyotas over the past few years. She is always knowledgeable, responsive and positive regarding our needs and concerns. She could easily be an instructor of training for service writers.

Mom

6 de ago. de 2014

Debby Polozola was very helpful and got us out very quick.

Bob Earehart

6 de ago. de 2014

Thanks to Debby Polozola service writer my visits have great,fast and I know of what was done Thank You Debby

Jim Williams

5 de ago. de 2014

Our salesman Thomas Freeman was really excellent to work with. The price we were quoted was competitive. He listened to what we wanted and then found the vehicle in a relatively short time span. We really appreciate that he did not try to sell us old inventory like other dealerships have done, instead he worked with us to get what we really wanted.

Steph D

1 de ago. de 2014

Was treated awful when I asked if my car would be done soon, after 1:45 minute wait for an oil change that I had an appointment for. Service guy was downright rude and acted as if I should be grateful they were doing it, compared himself to making an appointment with a physician...."we get to you when we get to you." I was not rude or snotty in my inquiry but he sure was when he replied. Told me to go down the road to Spring for service they might be faster. Thanks, I think I will! I've never been treated this way, this is a new car for me. The last car & dealer were always wonderful, polite, and pleasant. Two-thumbs down :-(

garyd007

27 de jul. de 2014

Brian Hopper personally set up my appointment for the 50,000 mile service on July 25, 2014. I live out of the area, but chose to have this service done at Gullo, based on speaking with Brian Hopper. He was very professional and answered all of my questions and concerns before and during the service, and put me at ease. I will be taking my Toyota servicing to Brian from now on. Thanks again Brian for the excellent service.

waheedaziz

27 de jul. de 2014

Visited the dealership for the 15,000 mile service, installation of front LED lights (got got a special offer via email offer from Gullo Toyota) and installation of one missing hubcap. Gary Ono and Moses handled my service in a very professional and satisfactory way; after a technical conversation with them, I also added while alignment work which was also on a special offer this month (July 2014).

Robert Delledonne

24 de jul. de 2014

The people I worked with had great personalities - everything was fun & the process of buying my new 4runner was seamless. Philip Smart guided me from the beginning & offered to help with anything that I needed. (I want to give 5 stars for customer service but there seems to be a glitch & only 3 stars are registering)

Steven Gonzales

24 de jul. de 2014

Kenny Johnson was great to work with and definitely come back in the future for service

lstarkey

24 de jul. de 2014

# 1 in my book as for as a asset to your company an for your returning bussiness. very pleased in his check list an going over service done to see if i had any questions or added concern, It is very inportant to me to use the same service writer when i go in if possible I will even wait for them to be able to work with me. so i haope Mr.Ono will be at your company for many years to come.

kirkhall

23 de jul. de 2014

In a few words... smooth, relaxing, and friendly. Philip Sharp is the person who took great care of us. He did not pressure us and his product knowledge was over the top! I appreciate his honest and sincere approach. He was respectful that I was spending my money and made sure that I got the product I wanted at a fair price. I will always go back to Philip for my car buying needs. Gullo should have him train all of their sales associates!!!

pasolady

23 de jul. de 2014

I thought I was having major problems with my relatively new Highlander. Kenny Johnson calmly told me if I could start the car to bring it in and they would look at it immediately. Turns out my "major crisis" was "human error"..........absolutely nothing wrong with my car........but they did go over it with a fine tooth comb. Kenny assured me my car was in excellent operating condition and in a very professional and tactical was explained what I had done wrong..........I left laughing at myself and thanking him profusely for being so kind and patient. I look forward to my next visit.

Chrisnatca

22 de jul. de 2014

Recently purchased a 2014 Toyota Highlander. Our salesman, Michael Serletic, was outstanding. He asked plenty to figure out exactly what we were looking for. He ended up taking us to the back lot and found a recently arrived vehicle that was perfect for us. Very happy with the vehicle and the follow up attention. We will definitely be back.

din in spring

21 de jul. de 2014

Gary Ono was our service advisor. He did an excellent job for us as well as having the work completed ahead of schedule. He was very attentive, thoughtful and helped to make the wait more pleasant. We would recommend you asking for him at Gullo.

kvaughan

21 de jul. de 2014

My husband and I recently purchased a Toyota Tundra at Gullo Toyota. Our salesman, John Collins was absolutely fabulous. It was a very hot day and he must have showed us every Tundra on the lot until we found the one that fit us just perfect. He never complained about the heat or made us feel like we just needed to pick one. He had such a great personality and was just a pleasure to work with. When I am in the market for another vehicle, I will be going back to Gullo Toyota and asking for Mr. John Collins. Thanks Gullo Toyota and John Collins for a great experience!

eli512

20 de jul. de 2014

Maxine Vanderwall has helped my family with our 4 runner service needs in a friendly and professional manner. When we take our car in to get the routine maintenace done, she makes sure it is completed in a fast and timely fashion. Thank you!!!

prov36

19 de jul. de 2014

I have been a Gullo customer for over 25 years and have purchased and had serviced from Tony and his sons both Toyota and Ford vehicles. I have always been treated with respect and almost always have received prompt and efficient service. I must commend Kenny Johnson for attending to my service needs promptly as he understands my schedule and the difficulty for me to personally bring in my automobiles due to my profession. Kenny has always returned my calls and has seen to it that my family is also cared for in a timely and efficient manner. I do hope that Kenny is recognized as a stellar employee. Sincerely, Michael S. Dwyer BA,DDS,MS

Aaron

18 de jul. de 2014

We always go to Kenny Johnson for servicing our Camry. He is a great guy to deal with and always takes care of us. Highly recommended!!

Kimberly S.

18 de jul. de 2014

We just bought our third vehicle from Gullo. This time, we dealt with Brock, who was phenomenal. He was patient, attentive, and knowledgeable throughout the entire process. In fact, everyone there made the process breezy.

Mjggillam

17 de jul. de 2014

Maxine was very friendly and efficient. She met me at the car and had all paperwork ready to go. When my ride was not available, she offered to have courtesy shuttle drive me. Since it was a quick service, I asked if she could chang my status to waiting and they completed it in hour and fifteen minutes. Thanks so much!

titorico

16 de jul. de 2014

Service department will take a whole business day to do an oil change. It's pretty impressive how long they can take. Dropped off my vehicle at 8am...showed up at 3pm to pick it up since the service writer was not answering/returning calls. Once I show up, I wait another hour. This is the closest dealer to my job, so of course I give them a few more tries.I went their to get a deal on a corolla S. I was given a decent price, then the next day I was emailed with a better price. I returned, and they pull up the same model , but with 4k more in add ons, the salesman's manager says there's no way for him to sell me that vehicle on the price they offered me. He asked me to make an offer. I did not, I walked out. Purchased my vehicle the next day at autoNation for the original price offered by Gullo, and with a better options package.

brlarro

14 de jul. de 2014

I have been dealing with Brian Hopper for service needs on both of my Toyota vehicles for at least three years, and he has always gone above and beyond my expectations each visit. He has even been kind enough to help me out with a non-service related matter at your dealership. Thank you Brian for all you do at Gullo! You are truly an asset to the dealership and to Toyota!

terry d.

13 de jul. de 2014

gary ono did an excellent job and was very professional and courteous seemed truly interested in helping me with his best

Judy

12 de jul. de 2014

Gary Ono was the service writer that took care of me - He was very knowledgable and explained everything to me very clearly. This was my first time bringing my vehicle to Gullo Toyota and I will definitely go there again for the service on my new Toyota highlander - thank you Judy

cgraves495

11 de jul. de 2014

Gary explained service and showed me everything included. He came after work was complete and showed me the work that was done and what was needed next time.

Ann A.

10 de jul. de 2014

Richard Mireles kept me informed of the maintenance needed for my car and encouraged me to follow through with a recall by offering to set up a scheduled time. He informed me that it will take most of the day and offered a shuttle to take me home while repairs are being made them pick me up after which is certainly better than sitting for hours. I have been consistently pleased with the employees at Gullo!

dyancey

10 de jul. de 2014

I was greeted immediately for my appointment by a young man. He took me to Brian Hopper's desk. Brian welcomed me in a genuine way and went over my service needs. My car was ready at the time promised. Brian shared with me the maintenance items that were completed. What a pleasant service advisor! He is definitely an asset to Gullo Toyota. I left happily in a newly washed car in less than an hour.

JaneSears

10 de jul. de 2014

I have been bringing my Toyota to Kenny for 5 years. He is always friendly, honest and dependable. I won't go anywhere else! My car is in great shape because of the care Kenny and this dealership has helped me maintain.

Rosie Shepherd

5 de jul. de 2014

Gary Ono was very efficient, prompt, and informative. Overall I was very pleased with the service to my car.

jcs81

5 de jul. de 2014

I've been a Gullo Toyota customer for over 15 years and have purchased two cars there. Huy Bui sold me my recent RAV4 and was knowledgeable, honest and easy to work with. He stands behind his word. Scott did a fine job of getting the paperwork quickly processed. Brian Hopper has serviced my old car for the last few years and has given me good advice and prompt and friendly service. Any problems were diagnosed and corrected the first time. I will take the new car there too.

Carol Hayes

2 de jul. de 2014

I continue to be very pleased when I bring in my FJ for service. Kenny Johnson is always helpful, courteous and prompt. My vehicle is well taken care of by Gullo's service team. I appreciate that!

Joanne Kenny

1 de jul. de 2014

I love my Camry and the service I receive at Gullo. Kenny Johnson promptly had me checked in and taken care of. This is my second purchase from Gullo and service was a big factor in my choice of dealerships.

Patrick

1 de jul. de 2014

Kenny Johnson does a great job with customers and getting the right work performed.

Jeff Morris

1 de jul. de 2014

This is my second new car purchase from Gullo Toyato in the past two years and I would recommend this dealership and sale executive; Philip Sharp to anyone interested in a Toyota. The sales process, price, delivery was excellent. Philip represents this dealership with a strong customer service attitude. Regards

CarolynTZ

30 de jun. de 2014

Kenny Johnson is always prompt, courteous and professional. Gullo Toyota provides top notch service to its customers.

Bernz

29 de jun. de 2014

Ms Maxine Vanderwall is very helpful and has excellent customer service.

Al and Diana Balsara

28 de jun. de 2014

After going to 4 Toyota dealers much closer to home, I felt there was something missing. I called Gullo Toyota of Conroe and spoke to Scott Payne. I mentioned to him I was interested in 2 Camry SE 2014 cars I saw on their website and told him I was on my way. When I got there, I was surprised to see that Scott had them both washed and made ready for a test drive. my experience was ABSOLUTELY FLAWLESS with Scott. He gave me a Rockin' deal... and let me explain further : I paid $ 103.00 more than the vehicle I was going to buy that night from another dealership. Instead of a 2013 model, I got a 2014 model with Leather and a rear view camera system. leather alone knocks you for $2000.00. The price was the best I saw anywhere. After that I met their finance manager and the experience there was FLAWLESS as well. I got a very aggressive and low interest rate and the vehicle in that price range actually came under my monthly payment budget. If anyone can see this review, I urge you to call Scott Payne. He is respectful, very professional and well spoken. he will take very good care of you and you will be glad you did as I am. Major purchases can be stressful BUT at GULLO TOYOTA of CONROE..... It was a breeze. I would give this dealership a Six Star Rating but they only have 5 on their page. Truly a pleasurable and memorable experience. One you won't forget when you go there. Thank you ALL. Al and Diana Balsara.

williewgolf

28 de jun. de 2014

Kenny Johnson is always very helpful, polite, and trustworthy. I enjoy his handling my service issues. He is an employee you can be proud of.

T.L. Weidner

28 de jun. de 2014

I have not been pleased with my purchase at Gullo Toyota so as far as sales go.. I will not be buying another car from there. HOWEVER... I did purchase the prepaid maintenance program and as long as I use Brian Hopper, I have excellent service. I've had issues with the rest but Brian always makes sure I am taken care of in a prompt and appropriate manner. He goes above and beyond to make sure the customer is happy. He's very polite, understanding and pleasant to work with. He takes the time to explain what is being done at your service visit and what they find, he makes sure you fully understand and is more then willing to answer any questions you may have.

JS-

28 de jun. de 2014

Kenny Johnson is the ideal man for professional service. He conveys an attitude of customer first and is always well mannered. I have observe customers giving him a hard time for various reasons and he never lost his poise or failed to be extra patient with them. I have heard stories of work not being done by mechanics such as tire rotation or other such things from my friends but they keep going back to Gullo because Kenny is there. That's why I go back to Gullo. Kenny Johnson is Gullo's advocate with me and I'm confident he is my advocate with Gullo. It is to all of our best interest that he such a service professional. Jim Self

Tammy H.

28 de jun. de 2014

Kenny Johnson is my service coordinator every time I come in. I have confidence that he will honestly tell me what HAS to be done today, and what can wait until pay day! I appreciate that! I know that my car is safe, when I leave the dealership.

Joe Collard

27 de jun. de 2014

Kenny Johnson takes good care of us and our two Toyotas. We'll be back to see him soon. Joe Collard

Kim

27 de jun. de 2014

Brain Hopper and Keith Fergusen went above and beyond to make sure the repairs on my vehicle were taken care of in a timely manner and done right. I was well informed about what was going on at all times. I will go back and see them again!

Mary Milner

27 de jun. de 2014

Debbie was very helpful and answered all my questions. She was very friendly, and made me feel like a valued customer.

Pam

27 de jun. de 2014

Debbie Polozola was great helping me get to work and from work. She is friendly and tells you exactly what needs to be done to your car. I give her 5 stars.

Ron H

27 de jun. de 2014

Brian Hopper did a great job getting us in for a factory recall, and getting us out. The next day, I realized the part installed didn't work quite right and Brian got us back in and out in 20 minutes, problem corrected!

Ron K "proud grandparent"

26 de jun. de 2014

I have been a Gullo Toyota customer for almost seven years. During this time my two Toyotas have been seen at the service department for all servicing needs. Brian Hopper who has been my service manager since he arrived at Gullo is one of the main reasons that I have remained a loyal customer of Gullo's. My cars are always serviced properly and on time due to his direction and oversight during each visit. He understands my concerns overs the road safety of my vehicles, and always takes the time to go over and explain the work that has been performed. As a result of his attention to detail, I have full confidence in my vehicles' performance and safety when my wife and I make our cross country trips to visit our grandchildren.

Janice & Wiley B

26 de jun. de 2014

Received great service from Debby Polozola. She was very knowledgable and offered maintenance suggestions in a very professional manner. We will definitely ask for her again in the future! Also, enjoyed the new customer waiting area and the complementary coffee, water and popcorn. Very nice touch! Thanks...The Berrys

HoustonMom

25 de jun. de 2014

At first I was worried when Richard Mireles checked us in and said our 3rd party warranty may not cover the cost. It turned out he was just being honest and luckily our's did. He was honest, asked what we wanted, and then provided the service for our vehicle that we wanted/needed. My only complaint was we got a little confused where to go during pick up. Better signage for where to go to pick up a car would be useful.

Jackie

25 de jun. de 2014

I purchased my Camry from Gullo as a new vehicle 10 years ago. The experience was great. Over the years I have had quality services and have appreciated my servicerep Kenny Johnson and his dedicated service to customer care.

kimkayser

25 de jun. de 2014

Both times I have used the Gullo Toyota Service Center, they have been overly nice and very helpful. The first visit was for my first 5000 mile service and I was surprised to be in and out of there in just under an hour. My second visit was just as great. Maxine Vanderwall was great to work with and showed true concern. I will definitely go back.

notjustagrl

20 de jun. de 2014

I purchased my Dodge Durango from Gullo 4 yrs. ago and when I had a check engine light come on I took it there for the repairs. When I first arrived there I stood around more a few minutes before anyone offered to help me. When I was finally asked if I needed help, the agent Keith Ferguson just acted as if I was bothering him and kept referring to me as "girl". I am a woman in my 30s and I felt like that was very inappropriate. The next day when I was calling to check on my repair he would not return any of my phone calls. I was very disappointed with the customer service I received and will not be returning to this dealership in the future. The worst part is that his name badge said assistant manager, I hope none of his employees follow his suit.

Mansoor

19 de jun. de 2014

I had been facing problem with my camry dashboard right from the day 1 I bought my Car. And I had discussion with several people in Gullo about this. When I brought this problem to Brian Hopper , he understood my concerns and resolved this problem very quickly. He's one of the most customer friendly in the service department. I am very much thankfull to him for this effort and time in dealing my repair problem, Its been very nice experience interacting with him and I am very much satisfied with his customer service

Bill I.

18 de jun. de 2014

I use Gullo for all my Toyota service, and Brian Hopper each time. I have dealt with Brian each time I go to Gullo because I have learned that he stays on top of the repair and always follows up---he has even called me after a service to see if all is still well! Brian Hopper is a superb professional who takes his business seriously. He is a tremendous asset. As the part of Gullo I see most often, my whole attitude toward the company is extremely positive because of Brian's influence.

Mike&Terry

17 de jun. de 2014

Our salesman Andrew Ritter was great and helped answer all our questions and worked hard to get us a great deal. We were very pleased with process and love our new FJ Cruiser!!

RonR

16 de jun. de 2014

Excellent Service from service desk, Maxine vanderwall, upto getting the car properly serviced in 30 minutes. Thanks

Jan

15 de jun. de 2014

I've been dealing with Gullo Toyota for 15 years and have had nothing but excellent advice and service. Brian Hopper has been my service manager for the last few years and I cannot praise him enough. He is efficient, gets me out quickly or gets me a ride, has always given me top service on repairs (like having the patience and persistence to find the cause of an intermittent electrical problem), and as an added nicety, recognizes me by name when I come in. The waiting area is wired for wi-fi, so I can work if I need to, the service is generally speedy, and there's free coffee and popcorn while you wait. I'm in the process of buying my new car from them, as servicing my current Toyota there has been a good experience.

Bradbarron1954

15 de jun. de 2014

Gary Ono did a great job making sure I got the best service will be back on my next oil change thank you see y'all next time

J Treas

13 de jun. de 2014

I can say enough about the great same day service I received from Brian Hopper in the service dept. I called with a problem and he was courteous, helpful and very patient. He help get the emergency service done that day. He greeted me and after getting the necessary information hetook me over to the waiting area and offer me coffee or a cold drink while I waited. He kept me informed about the service and the time needed to complete it. Thank you Brianfor your help.

Brendan Love

4 de jun. de 2014

I would just like to commend Mr. Kenny Johnson for his dealings with me. He is the most courteous person that I have ever had the pleasure of knowing.. His knowledge of the services that my car requires is exemplary. It is such a pleasure to meet with him on a regular basis. What an asset you have there. I have special needs as I am a 24/7 caregiver for my wife, and he helps me around these obstacles and I really appreciate that. He goes out of his way to understand my situation, and that alone takes a great burden off my shoulders... Kenny Johnson is a REAL KEEPER.... Thanks.. Brendan Love

orn1972

28 de may. de 2014

Second time I had to have my used car serviced and had Debbie Polozola as a contact. She is very easy to talk to and on top of her game. She keeps me informed which I appreciate when I am waiting.

mbauer

22 de may. de 2014

Kenny Johnson is very efficient, friendly and knowledgeable about what needs to be done to keep my Camry in top condition. We have had a LOT of Toyotas over the last 40 years, but Gullo Toyota has more than taken care of all our car purchasing and maintenance needs since we moved to the Conroe area in 2006. Philip Sharp helped our daughter with the purchase of a Highlander for herself and a very good used car for our grandson.

Kirk

20 de may. de 2014

I purchased my new Camry and couldn't be more delighted with it. Phillip Sharp was the salesman, Matt handled the finances and Keith Ferguson installed the leather to finish the whole deal. Everything was timely and reasonable. I definitely recommend Phillip and his team at Gullo.

RobCor

20 de may. de 2014

We just purchased a new vehicle from them. We enjoyed our experience there. Everyone was friendly & very helpful. Nathan was very patient with us, was not pushy, & let us take our time in our decision.

Louis Westmoreland

15 de may. de 2014

I have been very satisfied with the service at Gullo Toyota. I have been dealing with Kenny Johnson with my service appointments, and I have been very pleased with his professional manner in dealing with routine maintenance as well as more serious problems. I prefer 7:00 AM appointments, and Kenny is always there and ready to accommodate me.

Kelly

14 de may. de 2014

The service department at Gullo Toyota is second to none! I have been working with Kenny Johnson for several years. They maintain all three of my cars, and the experience has always been fair and honest.

Abbylane1

12 de may. de 2014

We have always been very pleased each time we go to the Gullo Toyota.

R. Hart

10 de may. de 2014

I recently scheduled my service appointment with Service Advisor, Brian Hopper. Brian was personable and accommodating, which made it a positive experience. I would highly recommend Gullo Toyota Sales and Service, specifically Brian Hopper in Service and Huy Buy in Sales. We have purchased 5 vehicles from Gullo Toyota and have used and continue to use their Service Department.

Gerald

10 de may. de 2014

I have been using Debby Polozola for a service manager. She is quick to help and good to deal with.

Toyota family

10 de may. de 2014

We have been customers of Gullo Toyota for quite a few years and never a problem - need a sales person, who won't play games with you, your budget or your car preference? See Phillip Sharp. For customer service, the entire department is a delight - we have not had one issue with any one of them, every time we've been there for routine maintenance.

ahkhan

10 de may. de 2014

i have been getting our toyota siena 08 , toyota camry 13 and camry 97 serviced with gullo toyota since 2010. the ease and comfort of interaction and the extremely sympathetic, cooperative , accomodating attitude of Debby Polozola has been the compelling reason for coming back to her for all our needs.We purchased camry 2011 at the same dealership and have been completely satisfied . I would say that the secret of getting excellent service/ response is, to stay with the same service manager/ adviser , who in our case has been Debby Polozola.Myself and my three sons have felt so comfortable with her.

Chuck

9 de may. de 2014

Had a recall on my pickup and went to Gullo Toyota for the corrections. I was greeted by Kenny Johnson, service tech.,he handled my recall in a professional and friendly manner. He gave a time frame on how soon my truck would be ready.He offered me refreshments, he also told me that I was entitled to several oil changes and tire rotations that I was not aware of, he had the recall done and changed my oil, rotated my tires. Washed my truck and returned it in a suprisingly short time. I understand this is the norm for Gullo, that is way they will have all my future business, I am very impressed with the service and with the way Kenny Johnson treated me.

Bill M.

9 de may. de 2014

I purchased my Toyota Venza from Gullo Toyota of Conroe. It was easy. My wife fell in love with the vehicle from the time she saw it on the lot. We took a test drive and purchased the next day after looking at a Lexus 350, a Murano, a KIA and an Explorer....we enjoy our Venza. On the Maintenance and customer service....they have always serviced our vehicle very quickly. We call and make appointments and they have the vehicle back to us within the time frame that they quoted us. Gary Ono took great care of us on our last visit. I have spoken very highly of Gullo Toyota and Gullo Ford to all of our friends and acquaintences. I will purchase from Gullo again. I have purchased five vehicles in the last 10 years from Gullo Toyota or Ford and have never regretted it.

m27yum

9 de may. de 2014

Will only buy my vehicles from Philip Sharp at Gullo Toyota. Have always gotten best service best deal and a great vehicle..he's the greatest

bjpritch

9 de may. de 2014

Maxine Vanderwall was proficient,professional. She was able to get a friend's car in, also that was visiting from Illinois, that was having problems with his car.

Mike

8 de may. de 2014

Service was scheduled for us and my wife was treated great. Thanks Debby Polozola.

Wiley B

8 de may. de 2014

Richard Mireles is a very friendly, helpful and professional service representative. I will definitely request his help in future visits!

Gullo Service Fan

8 de may. de 2014

Have been a Gullo Toyota customer now for about 2 years. KENNY JOHNSON, in their service department, is one of the main reasons I've continued my patronage here. He dots every "i" and crosses every "t" on each and every visit. Whether I'm calling to make an appointment, or he's updating me on the status of my vehicle while I'm waiting at the dealership, he always goes the extra mile and makes you feel as though you are his only customer! Thanks, Gullo for providing the professionalism of Kenny Johnson in the Conroe area!

Homer

8 de may. de 2014

I can't begin to tell you how pleased my wife and I have been with the folks at Gullo Toyota. From the sales team led by Mr Michael Payne all the way through to service. Kenny Johnson is our service manager. Talk about exceptional customer service .... You won't find a better service guy! I currently have Toyota vehicles and Kenny keeps up with service on all of them. I would never even consider using any other service for my vehicles.

pegscorner

8 de may. de 2014

Great experience. Maxine Vanderwall was professional yet friendly. She covered all items with me

debe3323

8 de may. de 2014

Had to wait 2 hours even with an appt but I think it was because I had recall work done. Wait was longer than expected

clalesl3

8 de may. de 2014

I came to Gullo just for a simple service and Oil Change. Richard Mireles was my service person. Richard was so professional; but he was so nice, that he caught me off guard. I ended up blurting; " You are so nice". Richard really took care of me. He explained everything to me. I was so impressed. Richard provides that "little extra", that we are all looking for. He makes me take a second look at how I handle my customers.Leslie Clark

aijensen

8 de may. de 2014

Kenny Johnson is very helpful with the service if our Sienna. We always try to ask for him. He's knowledgeable and friendly. What a great help !

Sheepherder

8 de may. de 2014

A pleasure to work with service agent, Maxine Vanderwall - Knowledgeable, friendly, eager to assist in the entire process. I can't recall a service appointment that went as smoothly and efficiently.

kort

8 de may. de 2014

The absolute best experience in my car buying history! I love these guys and highly recommend them.From purchase to service! 2014 1794 Tundra Super cab.

Laurie L

23 de abr. de 2014

I had a really great car buying experience! I did a lot of online comparison shopping and Gullo Scion was by far the best!. They offered a great deal and stuck to it. They even picked me up at the airport - I actually flew in from Mission TX just to buy the car. It's a seven hour drive from my home town but the trip was worth the savings. My saleman was Brock Willett and he is absolutely the best! Brock was very nice and kept me informed during the entire process. He made the car buying experience a pleasure. I didn't get any high pressured sales talk - for which I am ever grateful. Brock---you rock! This is the first completely new car I've ever purchased and I'd definitely do it again. This dealership scores very high marks in my book and I'm a picky person by nature so that's saying a lot. I've been driving red Hondas almost exclusively for 29 years so this is a big big change! I'm really happy with my tC and have been enjoying all the compliments I keep getting! She's beautiful and the color of cherry coke! I recommend Gullo Scion to anyone who wants a pleasant and easy car-buying experience.

mariannemc

20 de abr. de 2014

Have purchased 4 cars from Philip Sharp at Gullo with fantastic results. He listens carefully and delivers the perfect car at a great price. He always informs us of current lease options as well as purchase incentives. The car is delivered on time at the agreed upon sales price. Gullo keeps us happy with Toyota autos.

Kim K.

4 de mar. de 2014

Just purchased a Rav4 and love it. Worked with Pedro Hernandez and he was great to deal with. Very helpful throughout the whole process. I would buy from him again.

MikeTx

18 de feb. de 2014

We have bought 2 trucks and one Highlander from Philip Sharp. We where very happy with him. He made it very easy and treated us with great respect. Every time we go to this dealership it's like visiting friends.

DerHerr

12 de ene. de 2014

I used Consumer Reports to search for a Camry Hybrid. They sent out leads. Taylor at Gullo was very professional. He followed up with an email and a phone call. He beat the dealers closer to me by 10%. It was worth the 40 minute drive to Conroe. It was a very smooth process. I will say, I had a great idea of what I wanted. I was not surprised by the Warranty and Maintenance upgrade sales pitches, but I found them to be worthwhile, as well.

mihendricks

6 de ene. de 2014

There was no high pressure. Very friendly, very helpful. I would recommend this dealership to family and friends. I will most likely purchase my vehicles there from now on.

Thao

4 de ene. de 2014

The salesman is not honor with their offered -- the sales manager is very rude.

NathanNguyen

4 de ene. de 2014

I don't know how this dealership even get 5 stars, it must be all rated by their employees. It's the WORST dealership I've ever dealt with. We have all the price dealt online to save time and even have a pre-approval package from the bank ready when we go to the just technically purchase the car. They can't even get it right and the worst part is that the so called "manager" of the dealership came to us and told us that, "you are WASTING MY TIME." In this economy and especially around Houston area, this manager obviously thinks he is the only guy with a Toyota to sell. That kind of attitude to a customer is totally UNACCEPTABLE. This place should be out of business.

New car purchase

24 de dic. de 2013

We have purchase our last two cars for Gullo Toyota and had excellent experiences both times. We have also had all our service through them. Phillip in sales and Kenny in service more than met our expections!

Scott

17 de dic. de 2013

I have purchased two vehicles from Gullo and have been very pleased both times. I feel like the salespeople are straight forward and knowledgeable. I was also very pleased with Mr. King who did the final paperwork. He got me the best deal and maximized my rebate opportunities. I would recommend Gullo to all of my friends.

M. Poindexter

17 de dic. de 2013

Went into Gullo today for a new truck for the hubby. our salesman Joshua Latner was very helpful, and nice he explained the process to us and answer all of our questions. we love the new truck. thanks josh. good job buddy!!!!! we will definitely be back. the whole process didn't take long and there wasn't any pressure to buy anything.

mar wilco

16 de dic. de 2013

Joan Leslie did a great job of making the purchase of a new van and trade in a very good experience. I would highly recommend her to anyone looking for a great and professional sales person. Thanks Joan!.

PeteCargill

9 de dic. de 2013

After extensive comparison shopping, I purchased a Toyota Tundra Crew Max from Gullo Toyota. I usually hate car shopping but this was a good experience. Great truck at a fair price and a salesman who didn't make me feel like I needed to count my fingers after we shook hands. I appreciated that I could call him (David Marks) after the sale to ask how to use some of the apps that my generation is not comfortable with.

Ken C.

2 de nov. de 2013

I have been buying vehicles from Gullo Toyota for many years now. I have purchased and leased new cars from them and each time I have been nothing but pleased with my sales associate, who is Joan Leslie. She takes care of her customers with the utmost professionalism and respect. Gullo Toyota has a great service department as well. I don't even live close to Conroe any longer but still make the drive to deal with the best dealership in the Houston area. I will not deal with anyone when it comes to buying a car unless it's Joan Leslie. She is the BEST salesperson I have ever dealt with and I will continue to only buy cars from her. Since Gullo has a gem in her that means I will continue to travel the distance I do to buy from them as well.

kcole9860

2 de nov. de 2013

I have been buying vehicles from Gullo Toyota for many years now. I have purchased and leased new cars from them and each time I have been nothing but pleased with my sales associate, who is Joan Leslie. She takes care of her customers with the utmost professionalism and respect. Gullo Toyota has a great service department as well. I don't even live close to Conroe any longer but still make the drive to deal with the best dealership in the Houston area. I will not deal with anyone when it comes to buying a car unless it's Joan Leslie. She is the BEST salesperson I have ever dealt with and I will continue to only buy cars from her. Since Gullo has a gem in her that means I will continue to travel the distance I do to buy from them as well.

timothypgreen

8 de may. de 2013

Excellent customer service - although we didn't end up buying from this dealership because we chose to buy a Honda instead, the customer service here was top notch. We worked with Scott Payne in the used car department and he was professional, knowledgeable, and courteous. Would definitely recommend to anyone in the market for a Toyota.

TracyJones

30 de abr. de 2013

The service department here is a JOKE. My wife has wasted three hours of her life over the last two weeks to get TIRES ROTATED....guess what, they STILL AREN'T! It was first Toyota "Care" service on our new Sienna. Assuming it would take 30 minutes tops, she went in two weeks ago. They told her AFTER she had been there nearly an hour it would be ANOTHER hour. She couldn't stay, so they told her to make an appt for next week and they would get her right in and out. Today after she arrived 15 minutes early for her appointment, they took the car back. When she checked on it FORTY FIVE MINUTES later, they told her ANOTHER HOUR....to rotate the f'ing tires!! ARE YOU KIDDING!? What a bunch of monkeys! Man, typical. They were REAL helpful when purchasing the vehicle but treat you like CRAP after that. HORRIBLE. I know Mr Gullo indirectly and know he is a great community man, but he would be horrified and embarrassed to know what is going on at this dealer. I MISS MY HONDA DEALER!

i_bo_hunt

1 de dic. de 2012

This is the second truck we've purchased from this dealer and will be the last. We were supposed to get a discount off the sticker from my employer was missed when the final paperwork was done. After we realized the mistake the sales manager would not do anything about it besides offer window tint. What happened to honor and integrity in America? Thanks Gullo Sales...you lost a valued customer!

james.reaves.7758

29 de nov. de 2012

I can't ever say enough about this Dealership!!!!!Gullo Toyota is the greatest!!!!!!!!!We are a Toyota family,forever!Mike Payne, Scot Payne and Kirk King are the most professional and efficient guys I have ever dealt with. They were very patient in that my wife could not make up her mind what color she wanted but she made perfect choice. The car is beautiful! I could not believe the changes Toyota made and they were perfect!My Dad was in the car business until he retired so I have been around dealerships a lot. Gullo Toyota tops them all!!!!!

Patrick

27 de nov. de 2012

Very competent and efficient. Provided a detailed quote in a couple of hours. The vehicle was prepped and ready for pickup by 10 am the following morning. Paperwork was minimized and straightforward. Everyone in the dealership was very friendly throughout the experience.

Triton186

26 de nov. de 2012

Let me start this review by summarizing my overall first impression after recently having purchased my first Toyota from this Dealer; responsive, friendly, quick and professional, outstanding selling price, no BS.My experience began over the phone with Gullo Toyota because I live about 300 miles from the Conroe Dealer. They had 'the' truck I was searching for, so I didn't mind taking the day to drive down, do the paperwork, and drive back home. Upon arrival, the Reps that I had made arrangements with the day prior, were not at the office yet. So Glynn Hebert quickly picked up the ball and we worked together to finalize the deal. I informed Glynn that I was from out of town, in a rush to get back home to visiting Family for the holidays, etc. He was sensitive to my needs and clearly worked very hard to get me out of there as soon as possible. I can't thank him enough for that. Now, the reason I have given such high review marks is partly due to the price I paid for the truck. You see, it is a special edition, one of only 2 available in Texas that week. The Dealer knew that and yet still came down to a very fair price for me. Actions speak louder than words. After the signing of the deal, the truck was washed, filled up with fuel, and I was on my way. Total time spent at the Dealer - 3hrs. I'm very much a satisfied Customer.

Larry s

28 de sep. de 2012

My wife took her car for an oil change

Car Enthusiast

1 de sep. de 2012

Gullo went overboard to get me qualified for financing. Thed buying process was quick and easy and I would certainly recommend them.

acmhodge

27 de jul. de 2012

Every one was very friendly and we felt good about being there. Tiger Pahnke was great with his knowledge and personality. We would ask for him the next time we are in the market for a new car. Dealership was clean. Good selection of cars to choose from.

vickiburd

18 de jul. de 2012

I was not sure I was really in the market for a new car, but Glynn Hebert provided me with an opportunity to drive a brand new car with upgrades in features at the same cost I was paying for my other car. The whole process was very quick and painless and I have a beautiful new vehicle with all the bells and whistles. Glynn took the time to introduce me to everyone at the dealership; although I have been buying from Gullo Toyota for the past 15 years there were some new faces. Glynn was professional, friendly and was able to deliver what he said he would. He was a pleasure to deal with and great with after purchase follow up. In additon, Tony (the finance guy)was professional, pleasant and thorough, which made that process quick and painless. This dealership prides themselves in customer service; this is the 5th vehicle I have purchased from them and from the sale to vehicle ownership and service it has always been a wonderful experience.

izziepop

9 de jul. de 2012

I spoke with Mr. Bui on the phone prior to driving up to Conroe. He was on the same page and did not try to up-sell anything. He understood what I was looking for. The entire process was very quick and easy - none of that typical BS you get at other dealerships. Finance was quick as well. I appreciate them listening to m and not trying to tell me I can afford more, sell things I didn't want etc. I'll be going back in 5 years.

Mluther6470

3 de jun. de 2012

Philip Sharp was as good of a sales rep I have ever dealt with. Worked with me on getting exactly the Tundra I was looking for. Could not have asked for a better out come in my truck buying experience. Third tundra I have purchased from Gullo Toyota and have been satisfied ever time. If you are looking to get a Toyota I recommend Gullo 100%!

iluvja333

9 de may. de 2012

Was greeted quickly and with enthusiasm. Jerrold listened well to find out what my needs and wants were. He was honest, complete, and not pushy. Jerrold answered all my questions without saying..."What is it going to take for you to buy this Tundra today?" I hate that...and he understood. My Father-In-Law and I stopped by late one Saturday and Jerrold was busy with another customer...another sales person came out, answered our questions, rode with us on another test-drive. This shows the level of teamwork that seems to be important to Gullo Toyota. Jerrold also paid special attention to my specific desires (leather, rear-view camera, window tinting) and made sure that they were done. Jerrold's sales manager was helpful and made sure that they met/exceeded competitor's price...and the finance manager was quick and efficient. Overall, my experience purchasing my Tundra was excellent. Gullo Toyota is made up of friendly people with customer service on their minds. Good job...Gullo Toyota and Jerrold Loveless!

PTAaron

14 de abr. de 2012

Yes, this is my 5th or 6th Tundra I have purchased from this dealership. Joan Leslie has always been my sales rep and I would use no other.

dartco381

9 de abr. de 2012

I visited Gullo and was promptly greeted by Jerold. He was extremely helpful, but not pushy. My sale was his first solo sale and he handled it well. His manager was also helpful and cooperative. Overall I am so very pleased with the dealer and sales staff.

runabout

2 de abr. de 2012

I visited several other dealerships and by far this is the best. I will continue to buy from these people who make buying a vehicle a pleasant experience. My sales representives Robert Todd and Alec Barker was the best. Johnny Barker

Schubertj

1 de feb. de 2012

Very comfortable, low key experience; a refreshing and welcome difference from most other dealers. Mr. Auchter is honest, thorough, and works to meet the needs and wants of the customer. We are return customers.

bawgate

1 de feb. de 2012

Gullo Toyota in Conroe is great and Troy is their very best service person. I have been dealing with them since 2001 and plan to continue going there.

lynnascar

31 de ene. de 2012

Michael Forbes is a very personable salesman who made sure that our requests were completed in a timely matter. I look forward to doing business with him again.

photoop

24 de dic. de 2011

If you are searching for a fair and friendly used car buying experience -- this is Gullo Toyota is the place to go. Ask for Michael Forbes - he'll be up front with you about available inventory and pricing. He won't try and get you to "up" your budget or sell you something you don't want.

1895sbl

20 de dic. de 2010

Gullo Toyota was the best, most hassle-free new car buying experience i have had in 8 new car lifetime purchases. They were honest and professional. They did not try to sneak extra charges into the purchase or trick me into buying something I did not know about. My faith in car dealers has been restored! This was my first time at Gullo and will certainly be back soon when my daughter turns 16.

kcole9860

12 de dic. de 2010

I have purchased 4 cars from this dealership in the last 6 years. I find them to be the best when it comes to customer service. I walk in and Joan, the saleslady I deal with can almost read my mind. She knows her customers well and learns what they need and want. The sales manager, Dermot, was so nice to work with. He does his best to keep you satisfied. I have to say there has not been a time when I walked into this dealership and I am not a truly happy customer. I would never buy another car from anyone other than Gullo due to these two people who make the process seamless and enjoyable. I tell everyone how much I like my car dealership. Cars are the second most important item you buy in your lifetime and these people make that a nice easy process. Keep up the good work Gullo. I look forward to many more years of having a great relationship with you.Ken

esmaksym

11 de dic. de 2010

We were greeted right away & ended up purchasing 2 vehicles the same day. We got an amazing deal & we were out the door faster then any dealership we have ever been in. When I came back to ask questions about some of the siennas features they helped me eight away.

BobbyLibby

27 de oct. de 2010

Our name is Bobby and Libby Wright. We recently purchased a 2011 Toyota Tacoma from Gullo Toyota. Our salesperson, Joan Leslie, was very nice and professional.This was the second truck we bought from her, and the fourth truck from Gullo. Thank you.

longhorn0606

19 de oct. de 2010

These guys had a competitive price from the start, and eventually came in under other dealerships. Hui Boi, their internet salesperson, was able to handle most of my questions over email and went out of his way to make everything as easy as possible. I was only at the dealership for an hour to sign the paperwork, and the car was exactly as promised. Definitely worth the drive.

chickn7

6 de oct. de 2010

I started my car buying with getting proposals (13) from several dealerships in the Houston, San Antonio, Corpus Christi areas. The fleet manager, Paul Auchter, gave me the most competitive bid from the start. And they had the truck with the options we wanted on the lot which was an added plus. Mr. Auchter has a genuine desire to please his customers without the high-pressure sales tactics of other dealerships. He took the time to thoroughly explain all the systems of our new Tundra. Also others at the dealership were equally sincere and informative like the business managers, Lloyd and Kris. We are very pleased with our experience in buying a new Tundra from Gullo Toyota, and looking forward to using the dealership in the maintenence phase of our new truck. We highly recommend this dealership to anyone looking to buy a new car!

beguesse

5 de sep. de 2010

Philip was the best sales person I have ever dealt with. He was honest and professional throughout the entire process. I talked with Philip through email first. Everything he said he would do, he came through. Another dealer tried to persuade me towards them but I found they were telling me misrepresenting themselves. I am glad I went to Gullo Toyota instead of Fred Haas.

csands1

9 de jul. de 2010

I was replaciing a vehicle that had been totaled in an accident. Gullo Toyota made the car buying experience as painless as possible. Kirk and Bui were great and the paper work was completed quickly. I will be shopping with Gullo Toyota for many years to come!

mazolton

26 de jun. de 2010

To whom it may concern:I went on line to many dearlerships and requested information about a new Prius. Gullo gave me the answers I ask for the first time around. Second, They were the only dealership that stood behind what they said. They were honest and did not just try to get me in to the sales department. Tony, one of the owners and his brother made themselves available and were pleasent and offer to assist me in everyway. Robert Todd, my salesman, kept his word that was given in the emails and gave me a selection of cars that no one other dealership had available. They let me test drive numerious Prius and did not ever pressure me in any way. I knew exactly what I want to buy. Then they got me the EXACT Prius I wanted.We closed on our new Prius and have been extreamly pleased with the car and the experience at Gullo.I would recommend that anyone looking to purchase a Toyota to visit Gullo before making your final decisions on where to buy.RegardsMarty Zolton

Kennedy

11 de jun. de 2010

I shopped Gullo for the price. The Sales & Finance Dept. were very polite and worked with me to get my payments where I wanted them. When I have taken it in for service which has only been for oil changes they were very polite and helpful. I will refer them to others and will purchase from them again.

michelearay

28 de may. de 2010

Excellent service and a great deal!! We have been very pleased with this dealership, and have bought three cars from them, one for our daughter, and two for ourselves. We will continue to use this dealership, and would encourage others to do so as well

jekacher

27 de may. de 2010

Great straightforward car-buying experience. Kirk was very helpful and not pushy at all. I love my new Camry and feel that I got a great deal on it. I would recommend this dealership to anyone in the market for a new or used Toyota in the north Houston area.

halbert martin

26 de may. de 2010

After comparing all dealerships in Conroe w/prices and deals--Toyota was the best choice for us. Toyota & Paul Nguyn(salesperson) was very kind and helpful in every way. He listened to us & wanted we wanted--Overall we were very pleased & satisfied with the way we were treated. Paul treadted us with respect & never pressured us in any way-----WE ARE A FIRST TIME TOYOTA OWNER!!!

Bitor3

21 de may. de 2010

I booked my appointment on-line with Gullo Toyota for service the next day; appointment was confirmed and followed up promptly by service advisor. My husband took my Camry in, was greeted immediately and details of issue taken down. After the problem was diagnosed, the advisor explained what was needed, gave a cost estimate and approximately how long for the wait. My husband was made comfortable in the waiting area and definitely not forgotten as sometimes can happen. The repair was completed within the time estimate, the service personnel, customer care, all were pleasant and eager to accommodate. We had purchased the vehicle from Gullo in 2005 and have always been treated well when anything was needed. Absolutely would recommend Gullo Toyota for vehicle sales or service. The people we have dealt with have genuinely been interested in our needs and extremely helpful.

fquerio

9 de may. de 2010

Earlier in the week I had a scheduled oil change and Kim graciously wrote it up and all went well. A day or two later I was back with my car being towed in on a wrecker. Doug was handling it, however, Kim came out to greet me, remembering I had just been there. Why I was being towed is a long story--the happy ending is the fair price, the immediate service and the value of my time. I was encouraged to remain inside until the car was where it needed to be so I would be safe--an assessment was made and a possible cost and time were quoted. I was informed I could be taken home by shuttle or rent a car for the day...I chose to wait since I knew the service was going to begin fairly soon. I came with books to sit in the comfortable waiting area by the desk and study. Later, a reasonable amount of time, Doug told me I didn't need a new tire after all and that he couldn't believe it either. He had the technician test drive the car to be certain all was well. That saved some money. The technician was able to repair one side and replaced the rim on the other. I expected to have to replace both rims, a tire and have the frame worked on. I left feeling safe and blessed to have money in my pocket. I love my Toyota and what your team does to keep my Toyota working! Thank you one and all. Fran Querio.

lak4512

6 de may. de 2010

Gullo Toyota and all of its employees have been fabulous from the very first time I ever set foot in the dealership. They truly care about the happiness and satisfaction of their customers. Everyone from the head honchos down to the custodial staff make their customers feel like family. This was my first time to buy a Toyota but it is definitely not my last one. I don't think I'll ever buy another car from any dealership other than Gullo Toyota. Thank you Tony Gullo and all the staff at Gullo Toyota Conroe!

jennet

4 de may. de 2010

In all my dealings with Gullo Toyota, I have been treated with courtesy. The staff has always taken care to answer all of my questions with patience and a smile. I would definitely recommend this dealership, and I will be back for all of my auto needs.

eng2000us

30 de abr. de 2010

I purchased my Hylander from Gullo Toyota just over 3 years ago and just purchased another vehicle for my son from this dealership. I think Paul Auchter is their best sales person as he listens to what I want and delivers it. I will continue to use Gullo in the future.GO GULLO!

wdodd

30 de abr. de 2010

I buy a lot of fleet cars for the company I work for but not Toyota's. I was suprized how quickly and easy it was to purchase my vehicle and not the mention my sales professional was very knowledgable out his products. I would recommend this dealership to all of my friends in the future!

cueva006

24 de abr. de 2010

I have used Gullo Toyota for the last 3 years. I will not go anywhere else unless I am out of town or it's an emergency. They are prompt, courteous, go over exactly what they are going to do, and do not do anything that does not need to be done. My sales experience was just as satisfactory as well. I will continue to do business with Gullo Toyota as long as I live in this area.

turnerjmfd

20 de abr. de 2010

I have purchased three vehicles from Gullo Toyota. I have bought all of the from Philip Sharp. Mr. Sharp has always been far and easy to work with. I have also been repeatedly going to him and to Gullo Toyota for the speed at which the purchase takes. I have purchased vehicles at other dealerships and it has always taken five to six hours; with Mr. Sharp and the Gullo Toyota finance team I have been able to get in and out in a matter of two to three hours. I mean walking in to driving out with a new vehicle. Thanks Mr. Sharp and Gullo Toyota,John Turner

FJ Cruiser Buyer

14 de abr. de 2010

I recently bought a used vehicle from Gullo, and I was very happy with the overall service and honesty of the Used Car Internet manager Sean Loftice. He was honest, not pushy and very accomodating to work with. This was a real refresher for used car sales. He even allowed us to drive the vehicle for a couple of days beforehand and accomodated our schedule. We did end up purchasing the vehicle and are very happy with it. I obtained financing outside of the dealership prior to the purchase, for the specific reason of not wanting to haggle with the financing department and the time of purchase. Once we completed paperwork with Sean, we were taken to the Finance Dept to finalize paperwork and were handed over to Craig Barrum-Finance Manager who proceeded to try and convince us to purchase the Extended Warrany through Gullo and also complete the financing paperwork through Gullo as it would save us the time of going to the bank. After spending 45 minutes with him trying to call our Bank and confirm financing could be processed there, he finally gave up and allowed us to complete the financing off site as originally planned. He continued to try and sell the Extended Warranty and in the end, was rude about us turning it down. I questioned the paperwork he was requesting me to sign(AS-IS No Warranty) because the vehicle we purchased still had 2 months of the Original Factory 3 year ,36,000 mile warranty as well as the 3 month 3,000 mile Toyota Certified Warranty on it. After a heated debate, he wrote it in on the paperwork in order to clarify what we were questioning and then told me 'I am dismissed, you can leave now' I DO NOT appreciate being talked to like a child and harrased and lied to because we 1. Did not trade in a vehicle 2.Did not purchase their Extended Warranty and 3. Did not finance thru them. I would not recmmend Gullo Toyota to anyone for these reasons. Craig managed in 45 minutes to negate every bit of confidence , trust and loyalty that Sean built up over a week's time period of interaction. His rude, pressuring tactics will ensure I will never return to Gullo again and ensure that I will make sure I tell anyone I can about his behavior.

drakedreamer

29 de mar. de 2010

Kirk has been very friendly and has helped whenever we needed it.He has gone above and beyond to find information whenever I have requested it.I would recommend him to any of my friends or children and have.The dealership is always clean and the people are very friendly.

Twerp 2

12 de mar. de 2010

We bought my 1st Avalon from Gullo in 1998 & traded it for a 2010 Avalon Limited. It still ran like new. We had 2 repairs (under warranty)on a strut and electric window. Salesmen are pros and service has been great. Recall done quickly & courtiously.

tomkat2

16 de ene. de 2010

This was our ninth Toyota since 1993. We have always purchased from Gullo Toyota and have never been disappointed. Kent Hineman was excellent to work with. He helped us make a decision that we could live with and never once did we feel pressured into making a purchase. He answered our questions honestly and directly. By the time our transaction ended, we felt he was almost like family. Gullo Toyota should be very proud of this salesman and the way he conducts himself with the customers.

brewcrew

12 de ene. de 2010

I visited several dealerships knowing what I wanted. Gullo got me what I wanted for the price I wanted to pay.My salesman, Jake Foster did an outstanding job of being helpful but not pushy, and seem to be very knowledgable. It was an overall great experience. We didn't go back and forth in negotiations, I gave a fair offer and Gullo accepted it. I have and will continue to recommend Gullo to all hopeful Toyota owners.

davidd

7 de ene. de 2010

I contacted Gullo Toyota while searching on the internet for a new Tundra Crewmax. Gullo had the truck in stock, equipped exactly as I wanted and priced right. I live far away in Memphis Tennessee, it may sound crazy but I flew into Houston and picked it up. My entire experience was simple, painless and quick. I only had to deal with the internet manager, Michael Payne. He was extremely knowledgeable and efficient. I offered to give them a down payment in order to hold the truck for four days until I could fly in but Michael said it was not necessary. Once I arrived at Gullo the entire process was simple and efficient. We went over the paperwork, test drove the vehicle, went through the owners manual and reviewed the maintenance schedule. I met the finance manager, told him I only wanted the truck and nothing else (extended warranty). He understood and did not try to pressure me into anything else. In a few minutes we were done. Wow, vehicle purchasing made easy, no headaches, no bickering, truly car buying how it should be! I highly recommend Michael and this dealership, a lot of people wouldn't fly several hundred miles to get a vehicle but I'm glad I did and would do it again.

europa03

21 de ago. de 2009

Can we return to a time where people honored their word? A time when a code of ethics ruled, and a sense of honor and dignity prevailed? I suppose not, as every time we stick our hands out for a handshake and believe we both are doing the honorable thing, we later learn that they just smiled back at us thinking "suckers!" I honestly hope that we do not change, but over the years one can only take so many hits before they become so cynical of everyone that we simply have to believe everyone is out to rip you off and if you don't take that attitude towards them, they will get the better of you. I just don't want to become that person.This is all related to our latest experience this past week at Gullo Mazda. As you may have read if my other blog relating to our wonderful GM Malibu Maxx, we were anxious to get out of this. Now my wife is an avid researcher so we, as quickly as we could, began our hunt for some foreign cars. We landed at Gullo Mazda to test drive a few cars to see what we were interested in. We test drove a few Toyota's (these two dealerships are side-by-side) and an older Sienna which the price seemed nice and we could pay cash for it and not have to finance anything. We left for the day and did a bit more research and everything we could find pointed us to the decision that the van was a good price as well as a Mazda 6 that were being advertised at another dealship far far away. So going back up there two days later, we test drove a comperable Mazda 6 and began negotiations on it as we wanted something a bit newer than the van was offering. During this process, we learned that the Sunfire was trading at a price higher than we both expected and decided that trading both our cars in for a Toyota van and Mazda 6 was our best opportunity to get out of both of these cars and use that leverage of buying two vehicles for the same dealership the same day for a better price.We were told by our salesman that the van being a 2000 model with 113K miles on it only qualified for a 30 day limited warranty and because we were buying on site and signing that night, we were told that we could take it to our mechanic and have it looked at for any issues that may not have been seen that evening as they didn't want us to leave without buying. So with those "promises" in place and us being gulible in believing that they would honor their word we purchased both vehicles and drove home very happy.On the second day of ownership, we had our opportunity to drop off the van at our mechanics for a look over and he determined that we needed the following: * New timing belt which also required a new water pump per Toyota standards. * The power steering pump had fluids on it indicating that it was leaking. * Valve cover was leaking oil. * Radiator hoses were dry rotting.All of which we would not know needed to be replaced and was the main reason we negotiated this prior to sale that we would have the opportunity to have this looked at our mechanic. Obviously, if these items were known, they would have been requested fixed PRIOR to sale, but we had our assurances!So I call our salesman up only to get a voicemail which was left on Friday morning. We call throughout the day and I finally ask the receptionist if he is in and was told that he is probably with a customer at the moment. Saturday morning, no return calls. So I call for the manager, and again was forced to leave a message. Again we call throughout the day and again, only voicemails. We did later learn that the salesman left a message on our home phone Saturday morning, but explained "...we have customers that have mechanics check out the vehicle before they purchase them, uah, so you know, basically we really don't feel responsible for any of that stuff..."Once received that message late Saturday afternoon, I first called for our salesman and yet again, voicemail. This time I am not giving up until I speak with someone. So after 5 calls to the operator who first disconnected me, then transfered me before I could finish my request, and finally told her bluntly that I want to speak to a person in charge now and will not stop calling until I get a person to speak with. Also, we were already in the car and decided to make a personal visit if we have too. Finally, she is able to get the used car manager on the line (the one who also worked with our salesman) and I explained the situation. I was told that there is no 30 day warranties on vehicles over 100K and that the salesman just mispoke when he offered that too us during our purchase. Oh that's just dandy and BS! He also stated that mechanics like to drum up business and that their people would have to look at it first. So we had an understanding that the van would be dropped off that Monday morning for a review of what our mechanic found.So we call around 4:00 Monday afternoon as we have heard nothing from Gullo about the van. I call and left yet another voicemail with the manager as we need to know when we might get this back as we are now functioning on one car. Again, no call backs and again I am forced to call them to get the service department who tells us that they see no problems with the power steering pump. The one item that I could possibly hold their feet to the fire as this was a safty issue. We already had to pay a grand for the radiator hoses and timing belt as we knew that they would cover that as part of their "gotcha" campaign They wanted to keep it another day to ensure that it isn't leaking.Tuesday afternoon comes around and again no calls from Gullo. I call the services department first to get a guy who knows nothing about this van and was transferred to the manager only to again get a voicemail. I leave a message.Wednesday is now here and you guessed it, no call backs from my messages left inquiring about a status. I again call the service department, I am pretty pissed at this point and was told that the power steering pump is fine and that there is only "seapage" on the valve cover...certainly nothing that they would deam to be an issue. He also gave me the name of a lady who deals with these types of customer issues. But guess what!....another voicemail. So I explain as best I could and through gritted teeth my situation. Graciously, she calls back within the hour after speaking with the manager and we are told that they are keeping the van until the new rearview mirror is in as part of our original agreement...only we were told on the voicemail from the salesman last Saturday, that it would be the following Monday before the mirror comes in. So I explained my issues with the lack of communication and that we would never leave our car there for over a week while waiting for a freakin' mirror. She offers us a loaner while we wait on that issue.So during our lunch on Wednesday, we drive down there to get the loaner car. Both the salesman and the manager ignore us completely and we get the loaner from another salesman who knew nothing of our situation.The very next morning, we get a call from our salesman that our van is ready to be picked up. WTF? If we knew it was going to be the next damn morning, we would have waited. So during Thursday's lunch we drive down their to get our van with all the known issues that they refuse to repair and we part our ways.Only the battery fries after my wife turned the car off. I call the salesman just because I am pissed and how about that....they guy answers his phone for the first time in over a week! Hmm...I have to wonder that he thought we were gone for good and he could now pick up the receiver. His comment to us is that we are stuck with it. I bitched him a thank you and hung up on him.

johndd

7 de feb. de 2009

Be careful with them, they go beyond honesty when it comes to their extended warranties. They not only push them too far, but they will resort to less than ethical methods to get you to sign for one of those and charge you dearly for them. You need to either stay clear or be very cautious with what you sign for, don't be afraid to be rude and ask why and what's being charged in your contract, also examine every paper really well.

shagraha

3 de abr. de 2007

BEWARE!!! These guys are so totally sleazy, I can't even find the words to describe it. They continually found things wrong (they alleged) with the brand-new Camry I bought from them (but since I left Texas, I've needed no maintenance on the car beyond routine oil changes). When someone smashed into my car from behind and Gullo's body shop replaced the left rear quarter panel, they screwed it up--I later found a little pond in the spare tire compartment, because these morons hadn't sealed the seams. I can't warn you against these people strongly enough...