LogiCalVisions

27 de may. de 2021

Axel Reyes my service advisor was very professional as always and very willing to accommodate when he can. Great communication all the way through and he even helped put me in a loaner vehicle through the duration of time I had to wait for my vehicle to be fixed and back in my possession. Highly recommended that anyone who is seeking a service from Gunther Volkswagen of coconut creek to request Axel Reyes for your next appointment believe me you won’t regret it!!

Jorja Sullivan Tutwiler

5 de jun. de 2021

Car was brought in 1:15 because “low tire pressure” light had come on. All checks were made. Appointment scheduled. Also shared the car was pulling to the right. Tech stated that the car would be diagnosed and sounded like an alignment would be needed. $115.00 was quoted for Diagnoses & alignment. Requested we leave the car overnight. Agreed. As of 1:30 Friday we had received no call back / update / nothing. I called and left message of the tech on Norman’s voicemail - transferred to his Voice mail. An hour passes with no call back. I called again. Leslie did an knowledge me on hold once - but waited fir 13 minutes. Larry was speaking with me and A. Original text called and was speaking with Brianna/ driver. I ended my conversation with Larry. I am then told of extensive damage on the u derided of the car. This car has not been in an accident and is not driven off-road. Told $3,200 estimate; no alignment; no reference to original service issue. I Informed our tech we would be by to pick up the car. She said she would discount the normal 145.00 diagnostic charge to the 115,00 which was quoted to Brianna. We picked up the car and it was obvious I was/am not happy! We bought the car used from you! If this car was in a previous accident we should have been notified when we bought it! Not happy!

Jennifer Reyes

27 de may. de 2021

I was interested in looking at a few cars while I was at the service dept. Norman recommend I speak to Moe. I was a little nervous/afraid going to sales because I've had terrible experiences at other dealerships. However, Moe was the complete opposite! He did not rush or pressure me, he answered my questions and concerns I had. He took the time to answer all my father's questions too. I appreciated his honesty and patience. The best experience I've had with a salesman! Moe was extremely knowledgable and professional. Lori from finance was also extremely helpful, she made everything easy to understand so I didn't feel overwhelmed at all. She didn't mind explaining/break down the numbers for me and my family. I'm still in shock purchasing a car was so simple and easy! Norman, Moe and Lori are the best! Thank you guys for making this a great experience!!!

k thiele

17 de sep. de 2020

Service department wait time is way too long

Frank Sorbara

24 de jul. de 2021

As soon as I went to Gunther Volvo was greeted with a pleasant receptionists an introduced to Nick Grimaldi. Nick was extremely professional was able to answer all of our question and showed us the car that fit our needs. Gave us a test drives and worked out a great deal for us. Left very happy. Looking forward to coming back again when my son needs a car or myself. Would highly recommend to anyone