RGV Buyer

6 de oct. de 2016

No matter how many times you go in person or call on the phone you get the run around. In person they say the one I need to talk to is not in. On the phone they hang-up on you or if you get to leave a voice mail they never return your calls. It's the worst dealership to get anything done. I traded my truck in at another dealership just so I don't have to deal with this one.

orugadegato

19 de ago. de 2016

I got a shelby GT350R 2016 (very rare, just 2 of those so far in the valley area), the front bumper was misaligned, so 2 days after i got it, took it back to get it fix, not only they didn't fix it (was just adjustment) but they got it broke, now it can't be adjusted and is still pop out, broke the wheel well, scratched the red caliper's paint, and made a huge groove into my CARBON FIBER wheel!!i only asked to get the wheel replaced, but, almost 3 months after the event, they only got it painted!!they got the ceramic heat shield finish removed, and instead just used regular wheel paint, that place the structural integrity of my wheel at risk, meaning MY LIFE as well!! just trying to find ways to not be responsible for their own acts! plus, every time i ask to speak to the general manager, its ALWAYS a voice mail.. (left a message urging het to call me back), but no answer so far, same with the service manager... When the staff of a dealership thinks they are "above the customers" that right there is a huge RED FLAG!

Gridge

29 de may. de 2015

I have been very pleased with my dealing at Hacienda Ford. We have just bought our 3rd vehicle and are very satisfied with customer service as well as the Ford product. Friendly and helpful. Will buy again from this dealership. . ?

lozano1482

10 de abr. de 2013

On Feb. 18, 2013, I had my 2006 Ford F150 serviced at Hacienda Ford in Edinburg where it has been serviced for yrs. I had the oil changed fuel and engine air filters replaced also.A month later, by accident I discovered that the oil cap was not replaced. Fortunately, I located it. On March 19th, when I found this out I sent an email to Rafael Perez rperezathaciendaford.com telling him about the problem. To this day I have not gotten an explanation or apology. Now I wonder if the filters were replaced.

mariacanul

14 de jun. de 2010

I bought a new car (Ford Focus 2008) I was told I would get new tires.Today I went (6-14-10) and Hacienda Ford in Edinburgh, Texas broke theirword to me. I did not get my tires.I plan to pursue this matter further. I also will make a report to theBetter Business Bureau.They have lost me as a customer.