dinitica

6 de oct. de 2016

I purchased my Hyundai on the same day that I was just browsing. I really like the different make of the car. I never had a hatchback before but I am enjoying it very much...

ltanniawilliams

6 de oct. de 2016

The Hyundai experience was more than what I have ever expected. The staff was friendly, cordial and very accommodating. I has been a pleasure working with Hallmark Hyundai.

4samanthaw

6 de oct. de 2016

Very nice sales people. Didn't feel like they were overly pushy. They had a nice selection of cars without being overwhelming. Didn't try too hard to upsell me on things.

jasonh102

22 de sep. de 2016

This dealership will let you look around without harassing you, but is happy to help when you're ready. I told them that I had to check my finances & insurance cost before I could make a decision. They gave me their contact information & gave me time to check on things, all other dealerships I've been to harassed me with phone calls & text, so I didn't go back. Every time I have questions everyone is more than happy to help.

fish0

19 de sep. de 2016

When I need a car again,I will come back to Hallmark Hyundai. Chris Dyer did a great job and did not pressure me in anyway.

tfloyd59

18 de sep. de 2016

No pressures, no hovering and the best part, after 3 years Marcello remembered me. It didn't feel like a sale it felt like going to Macy's and shopping for clothes.

krobin528

17 de sep. de 2016

Everyone at the dealership is extremely helpful from sales, financing to service. This is my 7th car purchased from this dealership so I am obviously satisfied with the quality of service.

fawrench

17 de sep. de 2016

I found Hallmark Hyundai last year in March of 2015, when my husband and I bought 2 new Sonatas from them. Ever since then we, my husband and I, have been pleased with everyone and everything Hallmark Hyundai has done for us. Victor was the first person we met and he was respectful and helpful to us both, Mrs. Hellen was nothing but kind and helpful as well. Marcelo, our salesperson, was also nothing but respectful and helpful. We live near another Hyundai dealership, just 3.2 miles from our home and yet, we want nothing to do with them or their pressure salesmanship. Hallmark Hyundai is 45 miles away, one way, so that's 90 miles we drive to get real professional and caring service. Hallmark Hyundai has been nothing but a true pleasurable experience both buying our 3 vehicles from them and having everything done to our vehicles in their service department. Please Recognize them for having some of the best Salesperson, Service people, and greeting person (Mrs. Hellen) and representing Hyundai with professionalism and genuine customer care.

ireneeleonard

10 de sep. de 2016

This was our third purchase of a Hyundai in 2016 at this dealership with Marcelo! We are thrilled that our two daughters are driving new cars and I love my new Azera!

mccurley_mary

10 de sep. de 2016

Had a great experience buying my first car! Thank u so much for all of your help and I appreciate everything and will be back for services in the future

madisonkleonard

3 de sep. de 2016

I really appreciate how much Marcelo cared about every detail of the vehicle purchase and my concerns as a customer. This includes him having a professional yet friendly manner, which made wanting to buy a car here just as inviting. He really works with you in order to achieve the best possible purchase. Overall great experience, and I am extremely happy with my new car.

wlong47

31 de ago. de 2016

Excellent work on behalf of the dealership in locating the Santa Fe that we wanted. Very satisfied with the value and the trade value of our previous vehicle.

kmsegura06

30 de ago. de 2016

i went online choose the vehicle i was interested in did the credit application. went to the dealership did the paperwork was in and out within an hour.

squiresw

24 de ago. de 2016

To gets your tags takes to long after you get the car. I paid for the car with a check .should not half to wait so long for tags

kathyvenegas

11 de ago. de 2016

My salesperson was professional, knowledgeable and very pleasant to work with. He provided excellent customer service. I am very happy with the vehicle I purchased and the great warranty that came with it.

buffalobart12

7 de ago. de 2016

Outstanding experience. Marcello and I texted back and forth before I arrived, I felt no pressure at all. Several other dealerships were constantly calling me to set up a test drive, that turned me off. I am very happy I chose Hallmark Hyundai.

lnunez002

6 de ago. de 2016

The saleman was good at his job and made this transaction an easy one for us. We left with the car that we wanted and at a reasonable price.

peggycurry23

29 de jul. de 2016

The Santa Fe has everything that I was looking for in my purchase of a new vehicle. Hyundai's warranty was also another factor in my decision.

courtsnod31

23 de jul. de 2016

Steve and the team at Hallmark Hyundai go above and beyond to get you in the vehicle of your dreams at a price you can afford. There are no high pressure sales gimmicks. They are great to work with, if you are in the market for a new or used vehicle I highly recommend Hallmark Hyundai.

mbn007

6 de jul. de 2016

I enjoyed this experience, which was a real surprise. From the time I entered the building, I was treated with courtesy and kindness by all associates I encountered. The test drive was great, giving me an opportunity to drive the car in a rural, urban, and highway setting. Great location in terms of the test drive. Although there is a Hyundai dealership more convenient, I will take my car back to Hallmark.

mslubka1

5 de jul. de 2016

My salesperson, Steve Vallar, was terrific. He communicated with me exactly the way I wanted. Due to his sales approach, I bought this car in the least amount of time that I've spent buying a car in the last 40 years. Hallmark should make sure he stays with them. A true asset for the dealership,

jcombs8877

28 de jun. de 2016

I've always wanted a Hyundai Veloster. Not only did the staff make that happen, they saved me money in the process! I will definitely recommend Hallmark Hyundai to others in the future.

tleigh711

28 de jun. de 2016

They were all so nice & patient when I changed my mind on what car I wanted. They were very professional & very enjoyable to talk to. They weren't pushy like most dealerships

michaelshell812

17 de jun. de 2016

My bank pointed me to this dealership so I went to check it out. Everyone was very friendly and professional and I felt no pressure at all. Rod helped us get exactly the right vehicle for us with all of the discounts we were eligible for. We are very happy with our experience and with the vehicle.

rick-conniesanmigu

15 de jun. de 2016

I always have a very good experience with Hallmark Hyundia Dealership. The help i get is beyond words always friendly and ready to help. I really enjoy seeing people with smiles that makes tells me Hallmark Hyundai is a wonderful place to work.

bonnie0

10 de jun. de 2016

Since this is the 6 th Sonata I have purchased here, I believe it is proof that I have had a good experience dealing with Hallmark Hyundai..

jcinchrist8110

9 de jun. de 2016

The car was great. The paperwork for the deal and communication for the deal was not professionally prepared. It was a slow process to get the paperwork done.

daleaum

7 de jun. de 2016

excellent job thank you so much. it was my first time leasing a car and y'all made it an easy and enjoyable experience. i will certainly come back and will recommend hallmark hyundai to whomever I can.

edhanna

6 de jun. de 2016

Came from out of town bypassing our local dealership. Were treated very well. Salesperson not pushy and did not try to steer us to something we did not want. Also very happy with our car

Informed car buyer. Horribly misstreated

6 de jun. de 2016

Treated great by victor and Rod. Fair price right from the beginning. I am recommending Hundai and Hallmark to all my friends. On the flip side I had my worst experience in 34 years with Franklin Coolsprings Hundai. They played every game I can remember with pricing, heavy sales calls and even tried to lock up my one color choice on a Genesis by reserving a dealer trade on the only two vehicles in 500 miles. Buy from them or no one. The great news is that Hallmark was polite, ethical, and professional. Thanks to them sending a driver at 1:00 am to retrieve a car from St. Louis area to TN I now am proud to drive a new Genesis. Hallmark treats its customers like you wood want to be treated. Thank you Victor for keeping my faith in the product and the company.

rgignilliatb

4 de jun. de 2016

No pressure, just helpful. They got the car I want and from another dealership without pressure to put a down payment or sign any papers. They were friendly and helpful.

rand7788

4 de jun. de 2016

Worked hard to get me the best interest rate, even though it changed one day to another. First brand new car I will be back.

eagle627

25 de may. de 2016

Everyone was very courteous. Everyone was friendly. Information was informative. Over all had a good experience. Would deal with this dealership if we ever buy another car.

debbiestew55

24 de may. de 2016

I had a great experience,Marcela was great.He went above and beyond helping me to decide.I also liked the customer service lady Helen.She was very accommodating.Always with a smile and a bottle of water or tea...Great Job Hyundai.

whalenk4

7 de may. de 2016

Steve was an awesome salesman to work with. He took the time to allow me to discover which vehicle would really suit me the best. He did not push me in any direction, but offered advice and asked the right questions to get me the vehicle I REALLY needed. I truly appreciate his help and his service.

coupe knight

6 de may. de 2016

The whole dealership was great. The crew was great and they make my experience enjoyable and speedy. They offer snack and beverages while I waited . Julie Wood was great and made my service experience great she explain everything to me and let me know my options.

stonger

28 de abr. de 2016

Read comments above. I really like this car and the service and help I received. The safety rating is what sold me along with my experience (Described above) in a crash. The dealer service upon purchase and the way your service department works quickly and efficiently are additional incentives to purchase from this dealership. (BTW, I have never met service people who work as hard as yours do).

Sig

22 de abr. de 2016

Rob Parkin was great to work with. Very thorough and knowledgeable about the vehicle I purchased.I have a second vehicle. When I get ready to trade it, I will be looking for Rob and Hallmark!

hockeyowl

16 de abr. de 2016

Second purchase from this dealership and was and is satisfied with both experiences. Love my new 2016 Tucson and also loved my 2011 Sonata. Rod Parkin was a pleasure to work with.

Tucson Brad

11 de abr. de 2016

Marc was my salesman. He was very informed with the vehicle I purchased and was able to answer every question I had about the vehicle. Marc was off the day my vehicle arrived. Instead of making me wait he had his father who works at the dealership deliver the car and finalize the sale. Marcello was just as informed and helpful as mark. Excellent buying experience. I now have a new dealership. Thanks guys! Meg the finance manager was awesome as well!

johnniegodwin

9 de abr. de 2016

Hyundai proved itself to me in 2007 in head-to-head testing against comparable products. Over a decade, I found the car/dealership/personnel so worthy I didn't look elsewhere or at other brands.

Dre4043

8 de abr. de 2016

Awesome place to purchase from and to have service done!!! The service department is top notch. They do excellent work. You don't sit around a dealership all day, they get you in and out of there quickly.

sharoncgood1

8 de abr. de 2016

Absolutely wonderful place with great people and cars. Will definetly be going back to buy another car in future. Quick, efficient and honest. Everything I was looking for and more. Wprked togetjer and everything flowed smoothly to get the car and gwt me out the door and to work on time.

Mshats

2 de abr. de 2016

Julie and the Hyundai team are always fast, friendly and helpful. They have the best customer service. I always look forward to visiting with them. If your vehicle needs service this is the place to go!

Starsky

31 de mar. de 2016

We drove 30 miles and past two other dealers because the team at this dealership really work together and in a very honest and open way. We felt like we were treated very well. Thank you!

BigP86

25 de mar. de 2016

I had a blast when visiting hallmark hyundais service department. The girls always offer me something to drink and make sure my car is vaccumed. Great attitudes all around. Bubba seems to be very knowledgable about everything, keeps me at ease while he works on my car

BigD86

25 de mar. de 2016

Julie was fantastic! She kept saying 4 in a funny voice and it kept things relaxed, and she was super excited about Tuesday. My oil change was an exciting experience

Hyundai Tucson

25 de mar. de 2016

Marcelo was my sales consultant. He was very professional and friendly and the buying experience was as easy and fast as can be expected. The entire staff was friendly. Car was offered well below KBB at pretty much what I expected was a fair price and trade was equally valued. Finance rate was exactly where it should be. Due to this professionalism and fair pricing of the vehicle ...I was able to buy a car in 90 minutes. I have co-workers that have recommended Hallmark and now I know why. I order the cross bars for my roof rack and they were equally priced with an internet purchase. I will definitely be recommending Hallmark and Marcelo to friends and co-workers!!

Teddy Madison

21 de feb. de 2016

Buyer Beware Ask if the the new car was used as a loaner, rental, courtesy car. Recently I found a 2015 Hyundai Genesis 5.0 listed as a new vehicle for sale during my search at Hallmark Hyundai. I decided to leave a message inquiring about it and I had Sales Manager VictorS. give me a call. He worked out a deal with me over the phone before I traveled from GA to TN to purchase the vehicle. When I got there I was treated nicely but because I was purchasing the vehicle and taking it back to GA, GA taxed was not factored in the deal made over the phone. Sales Manager Victor S., Sales Consultant Marc F. and the General Manager John F. worked to resolve the issue of the taxes in order for us to make a deal. Once I left with the car I soon found out that there was some shaking with the vehicle when it reached 70 mph. I immediately called Sales Consultant Marc. F. about the issue and he told me I could take it to the Hyundai dealer near my house and they should be able to work out the issue. He would also check on the other Genesis to see if they had he issue also. When I took the car to my local Hyundai dealer in Warner Robins, GA the Service Manager did a warranty check on the car and found out the the car was not in my name and that the warranty on the car started May 2015. Immediately called Hallmark Hyundai and I spoke with the General Manager John F. about the issue. I then he informed me of the history of the Genesis. I was informed that the Genesis was used as a service rental car and was driven by staff and the dealers wife and placed back in the inventory as new. This was part of a HMA South Central Region program. He explained that is why the car was listed at a low sale price. I then told General Manager John F. that no one during the process of the sale of the Genesis mentioned that the car was used as a rental. Every kept saying it was a new car. Even the Carfax listed the car as new but no mention of it used as a service rental. And the dealer sticker listed as new but on one mentioned it ever being used as a rental. Not only that but after I was going over the car at home I found a large courtesy car sticker folded under the hood near engine of the car and a rental agreement in the glove box. It was the then that General Manager John F. apologized for this and stated he would make it right. He would also send me a letter stating about the car being used as a service rental. After taking the car to my local Hyundai again the general service manager told me that one of the front tires was warped and would be replaced on the warranty. However when he did a warranty check again he found that the car was in my name but the date on the warranty was still started back in May 2015. I then called back Hall Hyundai about the warranty not reflecting the date I purchased it but May 2015. The Sales Manager Victor spoke with me about this and said he believe there is something we should be able to do to compensate for the warranty starting May 2015. He said he would speak with his General Manager John F. about it. Later I spoke with the General Manager John F. about the warranty not starting on the date I purchased it but still showing that it was May 2015. I asked could the warranty start on the date I purchased the vehicle, Feb 13, 2016. He then told me there was nothing he could do about it. I then asked was there any way that Hallmark Hyundai could offer me an extended warranty or some type of compensation for the dealership not being straight forward about the warranty and the history of the car. He stated they are not going to offer me anything. He felt that I got a deal on the car. If I didnt like the car then bring it back to TN and he would give me back my car I traded for it. But my problem was not the deal but the fact that Hallmark Hyundai was not being honest about the history of the car. As we continued to discuss the matter he began to raise his voice at me, and I rem

TeddyM

20 de feb. de 2016

Buyer Beware Ask if the the new car was used as a loaner, rental, courtesy car.Recently I found a 2015 Hyundai Genesis 5.0 listed as a new vehicle for sale during my search at Hallmark Hyundai. I decided to leave a message inquiring about it and I had Sales Manager VictorS. give me a call. He worked out a deal with me over the phone before I traveled from GA to TN to purchase the vehicle. When I got there I was treated nicely but because I was purchasing the vehicle and taking it back to GA, GA taxed was not factored in the deal made over the phone. Sales Manager Victor S., Sales Consultant Marc F. and the General Manager John F. worked to resolve the issue of the taxes in order for us to make a deal. Once I left with the car I soon found out that there was some shaking with the vehicle when it reached 70 mph. I immediately called Sales Consultant Marc. F. about the issue and he told me I could take it to the Hyundai dealer near my house and they should be able to work out the issue. He would also check on the other Genesis to see if they had he issue also.When I took the car to my local Hyundai dealer in Warner Robins, GA the Service Manager did a warranty check on the car and found out the the car was not in my name and that the warranty on the car started May 2015. Immediately called Hallmark Hyundai and I spoke with the General Manager John F. about the issue. I then he informed me of the history of the Genesis.I was informed that the Genesis was used as a service rental car and was driven by staff and the dealers wife and placed back in the inventory as new. This was part of a HMA South Central Region program. He explained that is why the car was listed at a low sale price. I then told General Manager John F. that no one during the process of the sale of the Genesis mentioned that the car was used as a rental. Every kept saying it was a new car. Even the Carfax listed the car as new but no mention of it used as a service rental. And the dealer sticker listed as new but on one mentioned it ever being used as a rental. Not only that but after I was going over the car at home I found a large courtesy car sticker folded under the hood near engine of the car and a rental agreement in the glove box. It was the then that General Manager John F. apologized for this and stated he would make it right. He would also send me a letter stating about the car being used as a service rental. After taking the car to my local Hyundai again the general service manager told me that one of the front tires was warped and would be replaced on the warranty. However when he did a warranty check again he found that the car was in my name but the date on the warranty was still started back in May 2015.I then called back Hall Hyundai about the warranty not reflecting the date I purchased it but May 2015. The Sales Manager Victor spoke with me about this and said he believe there is something we should be able to do to compensate for the warranty starting May 2015. He said he would speak with his General Manager John F. about it. Later I spoke with the General Manager John F. about the warranty not starting on the date I purchased it but still showing that it was May 2015. I asked could the warranty start on the date I purchased the vehicle, Feb 13, 2016. He then told me there was nothing he could do about it. I then asked was there any way that Hallmark Hyundai could offer me an extended warranty or some type of compensation for the dealership not being straight forward about the warranty and the history of the car. He stated they are not going to offer me anything. He felt that I got a deal on the car. If I didnt like the car then bring it back to TN and he would give me back my car I traded for it. But my problem was not the deal but the fact that Hallmark Hyundai was not being honest about the history of the car. As we continued to discuss the matter he began to raise his voice at me, and I reminded General Manager John F. that I had not raised my voice about the issue neither should he towards me. It was then the conversation ended.Again if you purchase a vehicle from Hallmark Hyundai and it is listed as new with a huge slash in price. Please ask if the vehicle has ever been used as a service loaner and does the car have the full warranty and if they can show you that the vehicle has a full warranty at the time of sale.

RKEAN80

16 de feb. de 2016

Great experience. Staff was professional and courteous. This was the best new car buying experience we have had. We have recommended Hallmark Hyundai to family and friends.

SEONG.PAK1

22 de ene. de 2016

They went to a town that is 70 miles away to deliver me what I want. Understood what I want and did everything they could to satisfy me.

peggyc

31 de dic. de 2015

work hard for me to meet my needswork with me in payments and vehicles gave me a good for my trade invery good experience

PAULHSCHNEIDER71

17 de dic. de 2015

I'm not a huge fan of auto dealerships in general since I don't enjoy being pressured by salespeople. My experience at Hallmark Hyundai has been contrary to the usual high pressure routine. I went in to have my 2010 Elantra Touring checked by service folks. Had no real intention of buying/leasing a new car. Came away with a new 2016 Elantra GT. Good job folks, love the new vehicle... Happy Holidays, paul schneider

CHADZOLMAN

9 de dic. de 2015

Thank You! Great dealership with friendly staff. Second car I have purchased there and fourth Hyundai. I would recommend this dealership and the brand Hyundai to anyone.

BRICEDH

25 de nov. de 2015

Great! Enjoyed the whole experience. Everyone was nice, friendly and professional. I would recommend the dealership to anyone interested in buying a vehicle. This is our 3rd purchase from Hallmark.

JLLYLES

6 de nov. de 2015

Great dealership to work with friendly attentative staff and very clean. Would highly recommend for first time car buyer. Also very quick with financing and paperwork

MOXLEY911

14 de oct. de 2015

This was One of my best car buying experiences! Great people!!! Would definitely buy a car there again if I lived closer. Friendly, knowledgeable, & compassionate

DONNAGRODIS2015

14 de oct. de 2015

I personally highly recommend Hallmark Hyundai to everyone whos is looking for a great car shopping experience. The atmosphere that Marcelo Defreitas provided to myself was just impossible to find in any other dealer because he is not there but here. Come and ask for him!!! Thanks Hallmark once again.

MSTOMBAUGH

7 de oct. de 2015

I had a great experience at this location. I shop around at every dealership around Nashville and this one got me the best deal on the exact car I wanted.

MECHAJEDIX

28 de sep. de 2015

The staff at Hallmark Hyundai was extremely friendly and helpful. Was quickly able to purchase a car that fit my needs without hassle. Would recommend to friends!

WHITE2EJ

15 de sep. de 2015

I had a great experience at the Hyundai dealership. The whole staff did a fantastic job helping me purchase an amazing car. I was not sure what to expext when I first started looking at Hyundai vehicles. Joel was a superstar and found the perfect for me. I really appreciate the work that he did to make it work for me.

CARMELITA511

10 de sep. de 2015

EXCELLENT in every way. Very pleased with my experience an my Hyundai. As a 75 yr. old I have a lot of miles yet I want to go an going to have fun in my new car. Thanks to all.

AARON.G.AUSTIN

28 de ago. de 2015

I've purchased 3 vehicles from Hallmark Hyundai. Each time I had a pleasant experience. I did not feel pressured to step up in package from the vehicle I was looking at or could afford. Dealership is clean and every employee I came interacted with was very courteous.

REBECCA.NEWELL98

25 de ago. de 2015

I went in to get my oil changed and found out that I could have a brand new car with my payment way less that the one that I was driving that had over 70,000 miles!!!!!

MARCHEWLETT

21 de ago. de 2015

Great experience and loved the place and staff. I will definitely return again and it was one of my best car buying experiences I have had.

TMB1217

17 de ago. de 2015

Great experience at hallmark Hyundai. I couldn't have asked for better customer service.They made buying a car very easy and went out of their way to make it a pleasant experience.Thank you

RICKGEGE1

13 de ago. de 2015

Extremely friendly , not pushy this was my third Hyundai purchased with this dealership the crew everyone there spoke as they walked by and brought a soda while I was making up my mind on the car I choose

MAGRUNYAN

6 de ago. de 2015

Great experience buying my car!!! I would send friends there without any worry. Everyone so friendly and quick to answer any questions for me! Very happy

sjboyte

5 de ago. de 2015

We had purchase a 2011 Sonata from this Hyundai dealership about 4 years ago. This past Thursday, our son was driving it home during rush hour traffic...on the interstate, on a dangerous curve, when the car suddenly, without warning, died. We had it towed to a service shop where we were told that the engine had frozen suddenly. Looking on-line, we discovered that 2011 Sonatas have a known history of sudden engine failure; there are multiple class-action lawsuits being filed. The car has just over 100,000 miles, so is no longer under warranty, but we still owed over $5000 on the car. We went to Hallmark Hyundai, where the sales person was entirely unsympathetic and offered no rebates, no help whatsoever on buying a new car, except for $500 for their now non-functioning car. We have gone to a Nissan dealership and had a much better experience, and will never be buying a Hyundai again, and are now looking into hiring a lawyer to pursue a claim.

DAVID.FOWLER

28 de jul. de 2015

Just bought my second car from Steve V. at Hallmark Hyundai. Great salesperson and a great dealership. I am always treated fairly and with respect. Look forward to buying my third new one there too!

RHKORNMANN

26 de jul. de 2015

Mr. Spencer is one of the best sales people I have ever dealt with during my entire buying years. Mr. Spencer is now sales manager and he deserves that position very much. What a honest, helpful gentleman he is. This is my second car from Hallmark.

LAURA.A.HITCHCOCK

21 de jul. de 2015

The staff at Hallmark Hyundai are very friendly and professional. They answered all my questions and made sure I felt comfortable at all times. The facility is very clean and welcoming as well. I will recommend that everyone in the market for a new Hyundai go to Hallmark Hyundai.

JT.ZIMMERLE

9 de jul. de 2015

This makes three cars i have bought from this dealership and the sames sales person.That sould tell you what i thank of this dealership!

NATE.LOOK

7 de jul. de 2015

I just moved to Tennessee, my car broke down and I had it towed to the nearest dealership, which happened to be Hallmark. I was worried about what I was going to do, the staff from the time I walked in were amazing. They got me into a rental car right away to get to work. When I was told I damaged my motor the staff was there to show me all of my options. A few short hours later I was driving home in my new Elantra. I was so relieved at how cortious the staff was. I was never pressured into a car. I told them what my budget was and they found what I needed. I highly recommend giving Hallmark a visit!

ADKINS6155

2 de jul. de 2015

They listened to my needs and helped me find the right car, even the right color. I could not have been more pleased with the outcome.

Tim7

14 de mar. de 2015

In March 2015, I took my '08 Sonata to Hallmark Hyundai in Hendersonville for some recall service. I met Sasha in the service dept. who was extremely nice, upbeat, and accommodating. After researching the recalls for my vehicle, and communicating with the folks who actually work on the vehicles, she advised that they would possibly have to keep my vehicle for several days. Sasha then provided a brand new Elantra for my use while the recall work was being performed.Every interaction that I had with Sasha, and subsequently Julie (when I ultimately picked up my Sonata). was very positive. They could not have treated me any better, acting as though I had just purchased their highest priced vehicle, instead of walking out the door without dropping a dime due to all the work being related to recalls.Then, when I stopped by the dealership this morning to verbally express my appreciation to the Manager (John Ferguson), every employee I passed inside said hello and gave me the impression they were happy to see me. John wasn't in, but I will stop by again next week to personally advise him of my experience.It remains to be seen if the service work was performed correctly, but there was no question that the ladies providing the customer service for the Service Dept. were outstanding ambassadors for the dealership. Thank you for the pleasant experience.

Fran

4 de mar. de 2015

Hallmark Hyundai of Hendersonville is a great place to go if you are interested in buying a car. We have bought two cars there and had family members who have also bought there. Marcelo DeFreitas was our salesman both times and will be in the future. Marcelo and his team of Meg (Finance) and Victor (Manager) are great! We dubbed them the "Awesome Trio". they are not high pressure and seem to truly care about the customer. We are pleased with both vehicles and have not had any problems. The service department is great!

larry53404

1 de mar. de 2015

We recently purchased our third new Hyundai from Hallmark. We hated to give up our Veracruz but we love our new Santa Fe Limited just as well. As always the experience was pleasant and friendly. We especially like the fact that there was no game playing associated with trade-in value and new car pricing. Our salesman Tim was very helpful went overboard to make sure the process went smoothly.We have been Hyundai fans for some and have praised the line with aunts, brothers, nieces and anyone else who will listen. It is a great value but it is also a great car. I should add that the warranty is great but the vehicles are very well built and great performers.Although all the staff were great we want to point out that Helen the receptionist, was very friendly , professional and went out of her way in getting us with the right person at the right time. Thank You!

thomasa93

11 de feb. de 2015

I took my Veloster Turbo in to have the Bluetooth and Automatic Volume Control fixed. After two hours of working on it, the service advisor came to and told me that both seemed to be working as intended. The excuse for the Bluetooth was that my iPhone 6 was too new and Hyundai did not support it. As for the AVC, they attempted to convince me that I just couldn't detect the changes in volume. (That's a decent way of avoiding repairs-- lying to your customers about the functionality of their vehicles) After this pathetic attempt at "service," I contacted the Hyundai corporate office and was put in contact with the district manager of parts and service. She directed me to Wilson County Hyundai where they actually took the time to update the head unit in my car and fix both of my problems. I do not understand why Hallmark was unwilling/unable to do this for me, but the experience was pathetic. Avoid this service department if the Hyundai warranty matters to you-- they simply ignore it. There's a reason Wilson County Hyundai wins so many awards with its service department: they take care of their customers. I wouldn't advise anyone to use Hallmark for any of their services. There are too many other dealers in the area that do better work.

jgresham1

14 de nov. de 2014

We took in our Santa Fe to have some repairs made. When we arrived the man helping us, Wes, took us and dropped us off at the mall so that we did not have to wait there while the repairs were maid. He then picked us back up after they were finished with the vehicle. They also aired up the tires before we left

William

17 de oct. de 2014

I've been to this dealership a couple times for their excellent service on a routine oil change. Each time, the lady behind the customer service counter was very friendly and made me feel welcomed. On my last visit in which I was getting another oil change, I was wondering around while I was waiting on my service and noticed a used vehicle on the lot that got my attention. I went back two days later to purchase the vehicle as my second and family vehicle to have. The entire staff was very friendly, especially Wes and Victor, who I worked with in particular during my purchasing. The whole purchasing process was quick and simple. There was no pressuring to buy or trade-in my car, unlike some other dealerships. I would recommend anyone to give Hallmark Hyundai a try, if searching for a new or used vehicle.

M.Moore

23 de ago. de 2014

We had a good experience buying a used car from this dealership. Everyone was very cool and laid back. Tim Steed was our sales professional. I would recommend this dealership.

Car Buyer

8 de ago. de 2014

Very poor customer service. I went online and saw their clearprice rebates and prices but when I Instant messaged a representative (T. Steed) he never got back with me. I recd an email from another representative (L. Campbell) but when I asked about a firm price there was no reply. I even got an email from a manager (V. Spencer) but when I replied, there was an error message saying his mail folder was full. I was surprised because I bought my last Hyundai from them via the internet with no problem 7 years ago. I suggest dealing with Wyatt Johnson Hyundai. I got a firm price via email and just purchased my new car from them with no major problems.

DJL5256

7 de jul. de 2014

I worked with "The Hatchett man" ( Enon Hatchett is his real name ). He helped by informing me of all my options based on my needs. He was patient and allowed me to make my decision without pressure. Helped through the buying process. The sales manager and finance manager also did not pressure me. I was allowed to leave at any time. They even allowed me to take the car home for the weekend and then decide. the facility is clean and inventory was good. Did not have the color in stock I wanted but went ahead and ordered it from another dealer. They gave me all the incentives/rebates against the purchase to lower the price so I could buy it with no money out of pocket. They did not hold anything back. They are very friendly, curtious, and attentive. Very very satisfied.

Tonya Pennington

7 de jul. de 2014

I highly recommend this dealership. They went above and beyond to make sure we were taken care of. Thanks to Wes for all your work. The financing deptartment went above and beyond to get a lower interest rate for us. You guys rock!! Thanks also for the great food at Center Point Barbeque.

Hallmark Hyundai purchaser

24 de jun. de 2014

I hate purchasing cars! This dealership and especially Eron Hatchett made our experience wonderful. Eron was very courteous, personable, knowledgeable. As we moved through the process we also dealt with Victor Spencer. He was also very courteous, personable and knowledgeable. We had a friend who was going to purchase a vehicle. We called him, told him he had to come to Hallmark Hyundai. He ended up purchasing a new vehicle. After all said and done the price was less than what we came in with.

JudyTN

9 de jun. de 2014

First let me tell you. I hate hate hate shooping for a car. This was my first shopping experience for a car in 15 yrs. We went to a couple dealers and I was turned off immediately by the pushy salesmen. Not to mention I couldn't get a real price out of them nor the sales Manager. We decided to go to Hallmark Hyundai in Hendersonville, TN, which is pretty far for us to drive to look at cars. We were greeted by Marcelo Defreitas. Within 2 minutes I I knew I liked his laid back approach and honesty. I test drove a few cars and he made me feel at ease behind the wheel. On the drive he pointed out the different features on the car. We decided the car that we liked which turned out to be a great deal according to the internet. We left for a bit t think it over and when we got back Marcelo had another customer so Victor took the reins on Marcelos behalf. He was very helpful and we closed the deal. Both men are an asset to this dealership. We picked up the car a day later and Marcelo was with us every step of the way. He took me to the car , put me inside and programmed my phone, signed me up for all the free trials available. He is the best salesman I have ever encountered in my life. He sold while giving me the control. I forgot to mention, when the deal was done, Marcelo played a song on the guitar and sang for us! How cool is that??? Best experience ever. I will share with my friends.

Jenn Casey

3 de jun. de 2014

I really loved working with this dealership! I've actually been working with the Hallmark family for over a year and have referred many to visit their family of dealerships, and will continue to do so! I never thought that the buying process could be this fun, but it actually was. :) The staff alone, is a great reason to visit! They will definitely get you the vehicle or help that you need, and they will be upfront and honest and never give you the run-around. The one thing I hate most about buying a car, is the stretching of the truth! But not here at Hallmark Hyundai! They were awesome! I can't wait to work with them again!

Paula

2 de jun. de 2014

We couldn't have had a better experience. Everyone there was friendly and helpful.

TroyD

30 de may. de 2014

I honestly used to HATE dealing with the car buying process and salesmen. That all changed with the latest purchase. I went to Hallmark with an idea of what I wanted but also came with a lot of "baggage" ie negative equity and a high mileage trade in. The guys at Hallmark were absolutely incredible. It was a no hassle experience. They were courteous and helpful. No high pressure buy this, put this on it, add this, can't live without this etc etc etc. Victor Spencer is hands down an excellent salesman, top notch person and extremely easy to work with. Russell was excellent in working with me to finalize the deal and when the day was done I drove out in an AWESOME 2014 Sonata Turbo that I absolutely love. I would highly recommend these guys to anyone and will be doing my future auto shopping with them! Thanks for restoring my faith in car buying!!

Curt

26 de may. de 2014

Appreciated the willingness of our salesmen to listen to our needs And then to recommend a vehicle that fit those needs. Mr. Wes Sayers was our sales rep and he did a great job.

Mozella M young

4 de may. de 2014

I have a 1999 Hyundai Accent. Now I know as the years past technology changes and my car was getting harder to repair. On my next to last visit I had a "new" or so i thought it was new catalylic converter installed. This part cost me almost 300 dollars. Well it corrected the the problem for a month and the same problem popped up. Well i was really tired of putting money into this car and I bought another car(sorry Hyundai I couldn't bring myself to buy another one) well I was preparing my car to be sold and as the mechanic was looking at it he found wires on top of the motor where the Hyundai service person replaced the wires and plug and he said if they had fell into the other belts I could have been injured or injured someone else, the converter was not so new it was rebuilt. Why wasn't I told this? This mechanic had nothing to gain for I was not going to have anything repaired. he was telling me what was wrong so I could get a little money for the car. I and confused why fix it if you are going to use reused or rebuilt parts for older Hyundai's? I was told by the mechanic to bring the car back to you but I would have to have it towed and it just wasn't worth it to me at that time I was past done. But I do thank you for the years you kept my car running. It seems with the changing of service personnel the quality of service went down in my opinion.

Chris Rogers

26 de abr. de 2014

Hendersonville Hyundai is just wonderful. I have purchased two vehicles there in the last eight months. This last time was even better than the first time. Tim Anderson was my representative and has become a close friend. I have never felt that I was ever being pressured into a sale. I have always felt that Tim was making sure everything was right and a prefect fit for me. I highly recommend Hendersonville Hyundai for your next car. Chris Rogers.

Big D

25 de abr. de 2014

Marcello was our salesman. Very helpful. Answered all my questions! Put the deal together in good fashion and great delivery!! Excellent!!

J.W.

24 de abr. de 2014

This was my second purchase with the Hallmark auto group and I was very pleased with both of my experiences! They were very responsive to my needs and ensuring they did everything they could to satisfy them. Our salesperson, Marcelo, did a great job of providing constant updates throughout the process. I typically dread shopping for a new vehcile because the process tends to be very time-consuming with little to no reward at the end. Not this time! Marcelo and Suzette (F&I) did a great job of getting me and my family in and out in our new SANTA FE and we LOVE IT!!! Thank you all for a very good experience and we look forward to future transactions with you and your staff!!!

reedingroom

21 de abr. de 2014

I love Hallmark Hyundai because of their customer service and genuine approach to sales. Having great cars is a plus. Over the past 3 years my wife and I have purchased 2 cars from Hallmark. People, value and price are what makes Hallmark the only place to buy a car.

Kim K

26 de mar. de 2014

Shout out to Tim Anderson for making me (a very tough customer indeed), a happy camper. I had a most pleaseant buying experience and am SUPER EXCITED to be driving my ne Elantra! This is my second New Hyundai and I am looking forward to loving my new car as much as I still love the first one. My daughter is going to love my 2005 Sonata for quite a while to come. Thanks hallmark Hyundai for a job well done! Kim K

Tom & Karen Rollins

14 de mar. de 2014

We have never had an easy experience buying a vehicle until now. Wow, we were amazed at the no haggle, they were very generous with my trade in and the customer service was outstanding Dan Healy was very down to earth, knowledgeable and treated you with respect and like he was our best friend and the paperwork process was fast and efficient. Thanks so much to all of the members at Hyundai we love our new ride. Matter of fact I have referred a friend to Dan today!

Wilson Correia

3 de mar. de 2014

First but not the last time I buy a car there. Best service, easy and simple buying process and the best people ever. I need to highlight the assistence I got from Mr. Marcelo Defreitas, who helped me identifying the best deal for me, that not only met my bugdet but also all my needs. Thank you all.

Buddy

3 de mar. de 2014

This was the easiest car purchase I ever had. Eron, salesman, was excellent. He was personable, knowledgeable, and very friendly. Everyone was friendly and helpful. I highly recommend Hallmark Hyundai.

Charlie

26 de feb. de 2014

I recently purchased a pre-owned car from Hallmark Hyundai. I drive 40K miles per year for work. With that being the case, I buy a lot of cars. This was by far the best car purchasing experience I have ever had. The entire team at Hallmark are professional and friendly; very impressive customer service. Dan Healy was the salesman I worked with. He made the process about as simple as it could be. Dan was great to work with! I got a great deal on the car and actually enjoyed the buying process; which never happens. I will absolutely recommend Hallmark Hyundai to others without reservation.

Pam H.

30 de ene. de 2014

I have never leased a car before, and Hallmark Hyundai made it very easy. From the first time I walked in the door, I felt taken care of. John Honeycutt was very knowledgeable, and patiently explained everything about the cars I was test driving. I was really surprised at how fast the paperwork went. All in all, I would without reservation recommend this dealership to anyone, and I will definitely be back when my lease is up! Big thanks to everyone at Hallmark Hyundai Hendersonville!

Lesley

30 de ene. de 2014

I just bought a Hyundai Elantra at Hallmark Hyundai. Wow- how great are they! I was greeted by friendly employees the second I walked inside. I already knew which car I wanted to test drive, and by the end of the drive, I was ready to buy it. I worked with Eron on buy the car. He was extremely friendly and knowledgeable. The last time I bought a car somewhere else, the salesman acted like I must be stupid and talked down to me a lot. Not Eron- he was professional and courteous! While waiting on my paperwork to get finished, several people offered me water/soda and snacks. The paperwork process was a breeze. I am completely in love with my car, but if I'm ever in the market for another one, I'll go back to Hallmark. I've even already recommended them to several friends looking to buy newer cars.

Bill

29 de ene. de 2014

Fantastic buying experience. They had exactly what I was looking for and gave me a very fair trade on my old vehicle. Marcello was great to work with, he spent extra time going over the entire manual with my daughter, something she never would have done. I've bought many cars in my life time, but I've never felt so at ease at Hallmark. I would highly recommend them, and they will see me again someday.

$hopper70

29 de ene. de 2014

I discovered the Veloster about a month ago and fell in love. I looked at it on line about a million times, then finally came in and talked with Tim about it. The experience was great. My husband (age 72) and I (age 70) ride around like a couple of teenagers now. Couldn't be happier.

Parker Judd

27 de ene. de 2014

I viewed this vehicle online and went to see the vehicle on a Monday. I worked with Eron Hatchett, and after he treated me like I was his number one priority was convinced that I would buy from Eron. I hesitated and did not buy that day but called the dealership for him on Tuesday, unfortunately it was his day off but Tim and the General Manager treated me like I was a VIP. The put the deal together for me with a great price and great financing options. The Finance officer treated me like i was an old friend she had never met and the overall treatment from her also was top notch. I left the dealership with a warm feeling and knowledge that if I have friends needing a new or used car I would refer them to Hyundai of Hendersonville. Since the weather forcast was for bad weather and they city had already put down a salt brine the Tim asked me if it was ok if they just washed the car and I could come back next week to have it detailed. I walked into the showroom and there was Eron, He knew all the details of my purchase and treated me as if he had been the closing salesperson. My car was detailed and again I walked out of the dealership with a great feeling that I was a valued customer. After the purchase I received several e mails from Denise Niles asking if I had purchased the car and what my opinion of the dealership was. I am very appreciative of the follow up. If I had to sum it up in a few words, I would say if you want to be treated with respect where the staff are straight forward and stand by their promise and product, then there is no place to shop but at Hallmark Hyundai in Hendersonville. This is the second vehicle I have bought from them and would go nowhere else to look for my next car.

Jessica

27 de ene. de 2014

Great team to work with. Marcello was great to work with as was Russell. They listened and helped me find exactly what I was in the market for. We will definitely be repeat customers. I was very pleased with all parts of the purchase process.

Darryl & Anita Schutt

24 de ene. de 2014

We reviewed the car online and was immediately contacted by someone and made our appointment for later that evening. We were greeted at the door and met our salesperson Tim Anderson who took us out to look at the vehicle and explained every detail and function of that car. We even test drove it while he further explained details on the inside and showed us how the Blue Link worked. We took the car for a long drive on a route that allowed us to travel at different speeds to get a real feel for how smooth the ride was. We were very impressed with the staff and how friendly and attentive they were to our needs. The whole process from start to finish was great and Suzanne finished up our paperwork and was such a joy to talk to. We were very impressed with the dealership and staff.

CathyFleming

21 de ene. de 2014

This was the easiest experience I have ever had when purchasing a vehicle from a dealership. The staff was not just courteous, but very friendly and personable. The facility was clean and well taken care of. Their prices were better than any I could find in my hometown. But the most surprising, and the nicest, part of my experience was the sales team, specifically, Marcelo Defreitas. My first visit there, I was a little pressed for time and really just wanted to look at one car in particular. Marcelo accompanied me on my test drive, explaining the different features, functions, and the warranty of the car as we drove. By riding with me and answering all my questions at the same time, Marcelo really saved me a lot of time. When we returned to the dealership, Marcelo told me I could take the car with me, check it out a little bit more, see how it performed on the interstate, etc. He did not try to delay me in any way and was extremely considerate of the fact that I had to get back to work. I did take the car with me as he offered. He did not call me throughout the day to see how I liked the car, or what time I would be coming back with the car, or for any other reasons. As a matter of fact, I called him later in the evening to let him know I was on my way back, and he told me not to rush and that if I didn't make it back until the following day, then that was perfectly fine! Wow! He didn't try to oversell the vechicle. He didn't pin me down and try to pressure me into a sale. He just let me know he was there to answer any questions I might have and that he would help me in any way that he could. I really appreciated the fact that he wasn't into high pressure selling, as that is a definite turn off for me. (And for most people I know!) Overall, the staff was great, the facility was very attractive, but Marcelo Defreitas is THE #1 reason why I will definitely return to Hallmark Hyundai for any and all of my future vehicle purchases! P.S. The fact that Marcelo is a strong Christian with a desire to share his faith and his life blessings with his customers is just one more thing to apprecitate about him!!

Chris Allen

21 de ene. de 2014

Steve Vallar was my sales associate, he did a great job. He wasn't pushy and was very informative. The entire were friendly to both myself, my wife and my son. We showed up when they were about to close and they stayed 3 hours after closing to complete the sale. I wanted to trade my truck and get a new Sonata. They offered me what I owed on my truck so that I would not be upside down, gave me a military rebate and were very professional. I would recommend this location to anyone in the market for a Hyundai. Friendly, professional, and in my opinion very fair.

LauraCostin

17 de ene. de 2014

I recently decided that my wife needed a new vehicle. (To be more accurate, my wife recently decided she needed a new car.) Anyway, I spent considerable time on-line researching and decided that Hyundai in general and the Veloster in particular had the best combination of quality, warrantee, safety, features, and price in the class of vehicle that interested us. I decided to use our local Hyundai dealer, Hallmark Hyundai, in Hendersonville Tennessee. Our salesman, John Honeycutt was very helpful and patient during the sales process, even after he had to give his entire sales presentation twice, once for me and once, later, for my wife. After she saw and drove the car she really loved it. It had all the features she wanted, sunroof, navigation, backup camera, remote start, basically everything she could think of. {I steered her away from the turbo model, just more horsepower than she really needed.} The actual sales process was extremely simple and they were quite helpful during the process. I cant comment on financing since that was not a consideration but the two wonderful women in the sales office explained all the pertinent sections for the forms that were required and offered several useful additions. They also checked on some last minute questions I thought of while in the sales office. John was very helpful even after the actual sale of the vehicle, taking time to review all the features and functions of the electronics with my wife and helping her set up all the links for her phone along with all the other features like the XM radio and the MyHyundai website. Hallmark Hyundia was also very responsive about taking care of a couple of small issues I noticed about the car in a very timely manner. I would also advise people to purchase the key insurance; ours has already gone through the wash once. However, on the bright side, it is a very durable key. I would highly recommend to anyone John, Hallmark Hyundai, and the Veloster.

Kellie

13 de ene. de 2014

This was my second car purchase from Hallmark Hyundai, and from Eron Hatchett. I had done my homework on car models and prices that would fit my budget. I was a bit anxious about my trade in, but the team at Hallmark made it work for me. I came in with my own financing, so I can't really address that aspect of the process. Closing the deal and finalizing all of the paperwork was easy enough. I will definately refer the dealership and the Eron's name to other friends who may be car shopping.

Cathy

10 de ene. de 2014

Dan was great-really worked to make this come through for us! We had a specific budget and a price we needed to get both for our car and the car we were buying and everything was worked out, and best of all, the whole experience was quick and easy!

John Ferguson, Steve Vallar

7 de ene. de 2014

I contacted John Ferguson just before Christmas when my vehicle died. I was stressed and didn't think there would be any way to get rid of my dead car and get into something else, without killing my budget. John was amazing! He talked me through the process, appraised my car and got me back some unbelievable numbers. I was thrilled and with my recent lemon experience, I was very excited about the 100,000 warranty Hyundai offers. With the help of John and Steve Vallar, I test drove a 2011 Sonata and fell in love. The whole process was easy, practical and even fun! Every employee had a smile on their face and were ready to assist or offer a cup of coffee or water. I am a fan for life and am enjoying my new(er) car. The Hallmark Hyundai team was the best and I would definitely encourage you to buy local with them!

MJet

3 de ene. de 2014

My car buying experience was made simply wonderfully amazing by Hallmark Hyundai. I started my car shopping online and as I was contacting different dealerships the customer services I was provided (specifically by Denise) at Hallmark Hyundai was truthfully the best (and trust me it wasnt as so with other dealerships) and they even stated that it was there priority to provide such an experience when I first contacted them and they stuck to their word. Denis worked hard to provide an offer that was unbeatable and with such efficient wonderful amazing customer service Hallmark Hyundai had my business. Next to finalize the sale on the offer I was directed to Marcelo. Marcelo was also very much helpful and patient in working to get the down payment, financing information, gather necessary paper work (as I was an out of state purchaser) and getting the car ready for me to pick up. The final day I picked the car up was as consistent as the other days of efficient wonderful amazing service by Hallmark Hyundai. I was greeted wonderfully by Helen then met with Marcelo and finally I signed the paper work with Julie who took the time to explain any sections of the paper work I had questions on. Overall the process of buying a car from Hallmark Hyundai to me was what I would call simply wonderfully amazing and if youre looking to buy a car I would highly and definitely recommend you to contacting them!

Jacque

1 de ene. de 2014

As a woman buying a car alone, I was treated with respect. My questions were listened to and answered. Tim Anderson and his team went above and beyond, even getting my car from Cookeville because they had the color I wanted. Dave in finance was also amazing!

David Reese

31 de dic. de 2013

The best car dealership I have ever done business with. GENERAL manager and Sales Rep were the best. I WILL BY MY NEXT CAR THERE.

Timm G.

23 de dic. de 2013

This was our first purchase of a Hyundai. Every encounter and step of the process modeled excellence and professionalism. Our sales consultant, Dan Healy, was attentive, knowledgeable, and centered entirely on our experience. I highly teens working with me. Healy. We will definitely be back for our next automotive purchase.

Mlsherrod

8 de dic. de 2013

Our experience with this individual and this dealership was extremely pleasant. They met or exceeded all the other dealerships in this area. They worked with the price and offered us an extremely good deal. We would recommend Hallmark Hyundai of Hendersonville to anyone looking for the best deal and courteous personnel. I am sure we will enjoy this car for a long time due to the warranty and the longevity of the Hyundai reputation.

Battman

21 de nov. de 2013

After eight months of shopping for a new vehicle I decided on a 2013 Veloster Base. Hallmark's staff were very friendly and informative. Even though there were a couple snags along the way involving my trade, my sales person (Tim) was quick to offer solutions to get me in the vehicle I decided on. After a couple errands on my end to take care of some loose ends I had my vehicle. The sales manager (Russell) was able to get my financing at half of what I had been quoted at another dealership. It was a very good experience all the way around.

Jim and Brandy

18 de nov. de 2013

My husband and I purchased a 2013 Voloster Turbo. We had a great sales man Marcelo, he took very good care of us and answered all of our questions! We would recommend Marcelo to anyone! Thanks so much!!

Brandy

8 de nov. de 2013

I purchased a 2013 Veloster and would recommend Hallmark to anyone. Tim Anderson was great. He had an answer for every question I had. He went above and beyond to make sure I got the perfect car for a price that worked for me, even getting it from another dealership. Thank you Tim and Hyundai.

GOTITANS1

7 de nov. de 2013

Marcello DeFreitas was great and very patient and fun to work with. The whole experience was great until after we signed all the paperwork and were completely done, the lady in that department wanted to sell us something to protect the windshield!! I mean really??? After all the money we just spent???!!! I thought this was very classless and it was like something she was selling on the side. We didn't like that one bit!!

cdltszmiller

23 de oct. de 2013

Always a pleasure! This was our third vehicle from this dealership with marcelo. Hes the best! I highly advice stopping by and giving them a shot!

Kmarie

18 de oct. de 2013

My experience at Hyundai Hallmark of Hendersonville was excellent. This is the second car I have bought from Marcelo, and he helped make my car buying experience wonderful each time. Also, everyone involved in the process was very helpful and the moment you step in the door the customer service you receive is immaculate:-)

Steve

3 de oct. de 2013

John is a great salesman. He knew pretty much every detail of the car we were looking at. There was no pressure and all of our questions were answered. A great buying experience.

Brenda Vernon

27 de sep. de 2013

Steve was exceptional. He is probably the best new car salesman I have had after four new cars. I would feel comfortable calling him if I need advice.

Happy drummer

27 de sep. de 2013

From beginning to end, I had a great experience buying a car at Hallmark Hyuundai. The salesman, sales manager and everyone I encountered was friendly and professional.

Bjnjj99

26 de sep. de 2013

I was in the market for a new vehicle and Hyundai was one of four vehicles I was interested in. I will have to say Bo Frensley was the best out of the four to deal with. He listened to what I needed, not just interested in selling a vehicle. Hallmark Hyundai made me feel at home. Bo was super nice to me and my family, and the finance office was as well. I would recommend Bo and the entire crew at Hallmark Hyundai to anyone!

JamesIodice

24 de sep. de 2013

This was my second car purchased at hallmark both times I delt with Marcelo Defreitas he gave me great service and price. I also have had my vehicles serviced at hallmark forthree years and the Service Dept has been great to work with. I strongly recomand this Dealership.

AprilJason

18 de sep. de 2013

The service manager who I had never seen before nor dealt with since purchasing my car a year before was rude and very unprofessional. The sales team was great and the service I have received has always been exceptional. I previously dealt with someone named Alan who was very professional and always helpful as well but he was not there. The manager made me feel as if I was bothering her for bringing my vehicle in, then did not want to listen to what I had to say, rolled her eyes at one point and spoke rudely to me. I will never take my vehcile back to the Hendersonville store again nor will I recommend it to friends and family as I have in the past. Sad that such an amazing dealership employs such low quality leaders.

Michelle AKA Maw Maw

16 de sep. de 2013

I have bought many vehicles in my day and this was the nicest group of people I have ever dealt with. From my on line chats to in store. And I love love love my Van and so do my grandchildren.

Michael D Hawkins

15 de sep. de 2013

I would recommend this dealership to anybody, Tim Anderson was really helpful and meet our needs.

David & Amy H.

15 de sep. de 2013

Bo was our salesman. He provided us with the best buying experience that we have ever had. If you are looking for great customer service with great people and great cars you have to give Hallmark a look!

Becky

14 de sep. de 2013

I just purchased a 2012 Nissan Versa today. I went in prepared, knew what I wanted, and what my budget was. Tim helped me from the time I entered the parking lot until I drove away with my car. He was very professional, didn't push, answered all my questions, and was very easy to work with. I was quoted a price for my vehicle a couple of days ago, and today when I went to test drive it, they had raised the price considerably. When I told them I was quoted a much lower price, that is what they sold it to me for. They also gave me more than fair value for my trade-in. I appreciated the non-stressful car buying experience. Ask for Tim!

square328

26 de ago. de 2013

Working with Hallmark Hyundai and Marcello DeFreitas to purchase a vehicle for my Agency was great. I called and visited dealerships and asked the price of the vehicle if I'm writing a check. This was the first dealership, of many that I talked to, that did not change the price of the vehicle when I walked in the door. Actually, they did change the price, but it came out to $100 less than what they told me on the phone. I've only had the vehicle a month, but so far their follow up with emails and phone calls really shows their commitment to great customer service.

jdwasher68

16 de ago. de 2013

Great service and a great deal. Salesman was great and all the staff was very friendly. Highly recommend if you are looking for a new car.

mugger1940

14 de ago. de 2013

Tim could not have been more informative and friendly.Will buy my next car there also.I was given a fair price for my old car,and a great price for my new one.

Bob and Angela

10 de ago. de 2013

We are return customers for a reason, the great service and attitude of the dealership and especially our salesman Marcelo Defreitas. Thank you Marcelo you are great god bless.

Fran2

10 de jul. de 2013

Every person we met at this dealership was very professional, friendly, and helpful. They seemed like a family and did not have that pushy or see who can grab the customer first attitude. We bought a Elantra and are very pleased with our purchase. Marcel DeFreitas was our salesperson and he was great. He was so patience and wanted to make sure we understood every aspect of the car. Thank you to Marcel and the wonderful team at Hallmark Hyundai. We love the car and will recommend you to our friends.

megread7

1 de jul. de 2013

My experience at Hallmark Hyundai was wonderful! As soon as you walk in, even after you purchase your vehicle, they offer you a drink. They are willing to work with you to get into your budget. Everyone is so friendly and helpful. I highly recommend Hallmark Hyundai. See Marcelo!

thebullman

30 de jun. de 2013

We had the best car buying experience we have ever had and we have bought several cars from various dealerships over the years. Marcelo DeFreitas was fabulous, and, the entire staff that we worked with from the receptionist to the finance manager. A+ experience that you Hallmark and thank you Marcelo! They were not pressuring but provided all the information we needed to help in making our decision. We definitively will be referring Hallmark and Marcelo to others.

thornton26

29 de jun. de 2013

I came to Hallmark Hyundai to purchase a new 2013 Hyundai Genesis, Marcelos was the best car salesman my husband and I have ever dealt with. He was not "pushy" or overbearing and done everything he could to get us where we needed to be. I will highly recommend him to anyone looking for a new or used Hyundai. Very nice, very respectful, I completely enjoyed my Hallmark Hyundai experience, and I LOVE my new Genesis!Thank you Penny Thornton

jennyy

25 de jun. de 2013

I was given excellent customer service from the minute I stepped onto the lot. Marcelo was an excellent sales rep who never pressured me & instead helped me through a big purchase. I was impressed by David, also, who very thoroughly explained the loan process including how to analyze a personal credit report. All the present Hyundai owners who came into the dealership seemed very happy. I came away with zero buyers remorse about my new vehicle and confident that I'll be well taken care of in the future.

rcrook23

21 de jun. de 2013

If all salesman were like Mr. Defreitas, shopping for anything would be a delight!!! Cannot say enough about his sincere desire to help. He will go above and beyond to make sure you get the vehicle you want (even if it is not a Hyundai). I tell all of my family and friends to go to see Mr. Defreitas first for new and used cars.

asullivan

3 de jun. de 2013

Steve was very patient and understood that I was 6 months from buying a new vehicle. He didn't pressure our family, but diligently followed up 6 months later.

hannat

27 de may. de 2013

Marcelo was fantastic. He had great customer service and was very friendly. He explained everything in detail above and beyond what we've experienced in the past. The price was fantastic and the paper work was easy. We will be back in the future!

DavidCreasy

14 de may. de 2013

Marcelo is the best! Super helpful, nice, and also very entertaining. I would recommend him to anyone! They are very nice people to work with! WOW

alwayslookin

12 de abr. de 2013

Called about a car a couple of times throughout the week and set up a test drive 2 days before I was going to drive 150 miles out of my way to come see it. Before I got in my car to drive to the dealership, I called one more time to make sure it was there and they said it was and it'd be cleaned up and ready for my test drive. When I arrived 2 and half hours later, the salesman seemed nervous and then the used car manager came over and told me he had sent it to auction that morning because it needed too many parts. I just politely walked out. Never go to this dealership. The place is a joke.

cwillard20

14 de mar. de 2013

I highly recommend Hallmark Hyundia to anyone looking to purchase a Hyundai. I currently drive a Sonata and will drive nothing but Hyundai's from Hallmark. I walked into Hallmark and spoke with Curtis and Chris about a mouse being in my car, I am terrified of mice. Curtis and Chris treated me better than I could have ever expected. They took my car in and had their team go over it with a fine tooth comb looking for any damage to the wiring or any other part of my car due to the mouse. My car was also detailed making sure the mouse was no longer there. This is just one of the many fantastic service experiences I have had there. I have pulled my car into service with a cd stuck in the cd player. The cd was removed and I was back on the road again in minutes. Hallmark has also had to fix a problem with my sunroof switch, that another dealer "fixed". I did not purchase my Sonata from Hallmark, but I can assure you, my future Hyundai's WILL come from Hallmark. I can promise you, you will not find a more helpful and professional dealership than Hallmark Hyundai. Curtis, Chris, and your staff I thank you both for your professionalism and all of your help each and every time I have come in. You have gained life long cutomers with our family!!!

Jsevier90

13 de mar. de 2013

I generally hate going to car dealerships. The salesman i get end up with never knows anything about the cars and has to read the sheets in the window to tell me anything. Tom Samuels is NOT that guy, he knows his stuff. I went there looking for a new car and Tom was able to tell me any and everything about the cars i was looking at without having to look at the paper in the windows. Tom is a nice guy who will go above and beyond to help out the customers. I got a great deal on a new car. Go to hallmark Hyundai and go see Tom Samuels. He knows his stuff, he knows what he is doing and he will help you out. I'm telling all my friends to go to Hallmark Hyundai and to go see Tom Samuels. You will not regret it.

615jordanc8

13 de mar. de 2013

I will never be able to fully explain how much I loved my experience with Hallmark Hyundai. From my original online inquiry with Samantha, who worked around me being an incredibly busy father, husband and business man. (They spoke with me through email when I told her my daughter was asleep in my arms) This kind of care convinced me Hallmark Hyundai was the dealership for me.When I was finally able to make it to the lot, I was put in the hands of Eron. He worked with me to find a car that would be big enough for me and my family, yet still looks good when I'm driving around corporate bigwigs. I ended up with a used, BEAUTIFUL 2012 Altima. Together Eron and Russel worked to get me this car at payments so incredibly low I couldn't afford to say no!I have told everyone about the wonderful people at Hallmark Hyundai, and two days after I purchased my car; my older brother bought a car from them as well. We are a Hallmark Hyundai family now, and that will never change!

bmx969

12 de mar. de 2013

I have been searching for a good used car for six weeks. After some due diligence it became clear that purchasing a new car is a better deal for my needs. I wasn't sure which brand or exact model was best. There are too many brands, models, deals to compare what is a great car at a fair price even with internet search tools and friends recommendations.I was blessed to meet Marcelo Defreitas today. He greeted me with a big smile before I entered the Hallmark dealership. That is what the world needs, great salesman on the job.I was interested in a few brands, Ford, Subaru, Hyundai yet was uncertain about a model for my family. I called and E-mailed downtown Subaru and inquired about to clean used Outbacks. I asked them why their prices were seemingly 2,000 over Edmunds clean/excellent book value. They assured me my values were incorrect. I asked them to make sure and call me back. It seemed like they had the wrong model price, Limited vs a base.On the way downtown I stopped in the closer Hyundai dealership. There are 50 used car dealers from Hendersonville to downtown Nashville. Few dealers seem to have many used cars these days. Marcelo did the meet and greet and asked me what I would like to see first. I am looking for a Subaru outback or something similar, fuel economy, trunk or rack space to fit our kids and sports gear. He quickly showed me a used Hyundai shot me the basic prices, a Kia and said he took in a great 2011 Hyundai on trade last night that might be good for me. He asked if I considered new and I said sure if the deal is good as used car prices seem way off base. He points at Tuscon and said great deals. I said naa too small. He said I got it, let me grab a key and I'll show you that trade in.We drove a new Santa Fe and tracked down the Used 2011. I drove the 2011 after a ride in the new Santa Fe. He knew I was in for a deal so he did the right thing. He gave me numbers. I said you know what I am not sure about the used now and what's the deal with Santa Fe lease deals. I noticed Ford lease wasn't good, Nissan is great, but had no idea if Santa Fe was a good deal to lease vs buy. After all that warranty is so good why would anyone lease a Hyundai?My questions were answered in one minute. Marcelo took me to the prolific man on lease deals. The residual value on a new Santa Fe 36 months is very strong. That was enough for me. let's find a car. I wanted the 2.0T 31.500 MSRP. I liked black on black. They didn't have one and would locate one asap. Fine lets work a deal. We ran the numbers forward and backwards and agreed on a deal.Then the downtown dealer and three other dealers E-mailed me with strait up internet full blown retail prices on the three used cars I had requested last night. By that time I already took 2 test drives, spoke to finance, pulled credit and made a fair deal the other dealers came calling with no more information than their website already provided.After six weeks and six dozen e mails from Craig's list to Edmunds to dealers, phone calls today was the day to buy a car. By the time the other guys got back to me, the Marcelo the professional had me on the road in our new car. I wish I went to Hallmark Hyundai six weeks ago! I didn't know any better. Now we know the dealer and the salesman to go to for any car our family needs. They will find it. James.

halesman

24 de feb. de 2013

I Highly recommend these guy, Marcelo was great to work with, no pressure and he work hard on getting me the right price. He made the whole car buying process comfortable, the next time I am in the market for a new car I will be buying from Marcelo.

David & Kim

3 de feb. de 2013

My husband and I were looking for a car for our daugther. Hallmark Hyundai had what we was looking for on their website. So we contracted them and set up a time and date to drive the car. We recevied confirmation by e-mail: "This is a reminder of the VIP appointment you set on Tuesday January 28, 2013 at 10:45am. When you arrive please ask for the Sales Manager Russell Mays. He will be expecting you and has hand picked your Product Specialist who will have the vehicle(s) that you wish to see cleaned, gassed up, and ready for a VIP appointment" .On the 3 hour drive, one way, a representative called to make sure we was still coming for our appointment. We told her yes, we was about 45 minutes away from the dealership. Upon arrival, we ask to see the Sales Manager and was told he wasn't there and would not be there till afternoon. We told the saleperson we was there to test drive a car. We were then informed the car was at the shop getting cleaned up and checked out and would not be available until that was completed, the following day. The salesperson called the Sales Manager and explained the situation. The Sales Manager came to the car lot (not happy becasue he had to come in early and he let us know that). He was rude and acted like he didn't care if we brought the car or not. He never apologize to us. We were told we could either return or they would deliver it to us, with around a $500 increase in the price. We came with full intentions to purchase this car.

Lexus guy

24 de ene. de 2013

I was looking for a larger car and traded in my Lexus IS 350 for a 2010 Hyundai Genesis V8 with the tech package, at first all was well, then the paint bubbled on the hood and I also noticed that the paint started to peel off the rear bumper , The service manager told me maybe I washed it too hard, Seriously? next issue: when you would start the car all of the alarms would go off as they should when you first start the car, the only problem was they never turned off, the only way to stop this was to turn off the car and restart. I was told that this car would not do this? I even showed them a video from my iPhone and all he did was shake his head and denied that this could happen. The icing on the cake was when I took the car in for an oil change and they ended up damaging my front bumper, the wonderful service manager denied all wrong doing but they agreed to fix all the damage they had caused. Hmmmmm . After bringing the car back a few times for various other issues I decided enough was enough and traded it in. Save your self some heart ache and avoid Hallmark at all costs. needless to say I have never experienced a dealership like this or as treated like I was a bother to them. Just a FYI since I have purched my new car the only reason it have been back to the dealer was for an oil change, no other issues what so ever.

bajamaca1

14 de ene. de 2013

We were in the market for a new Santa Fe and we do not live far from the dealership. We initiated the sale by email and then we received a return email from Tom. In the short time meeting with Tom, we developed a very truthful relationship with him and knew this is where we wanted to purchase our new cars. He was extremely honest and truthful and very responsive to all of our questions and concerns. I will highly recommend the dealership and Tom Samuels to friends and family!Thank youFrank Adams

cliffowens

8 de ene. de 2013

Steve Vallar was excellent to work with. Friendly, knowledgable and professional. He was very patient with us, I had been in about 3 times!. The price was great. I love my new Hyundai Elantra GT. I will continue to recommend Steve Vallar and the entire staff at Hallmark Hyundai!!!

JudyG39

7 de ene. de 2013

Marcelo was extremely informative and helpful. He answered all our questions. We were able to test drive 3-4 vehicles and were complete satisfied with our selection.

loukypbg

25 de dic. de 2012

The dealership was great! Marcelo is a terrific guy and very friendly. I felt like the price was not discounted enough but hey, I'm the one that signed the dotted line.

gsg2012

21 de dic. de 2012

I was very close to purchasing at another dealership when I was so offended by the sales "tactics" that were extremely sleazy I walked out of the dealership after almost 4 hours. When I contacted Holiday Hundai and explained what I was looking for and that I didn't want the run around, Tim called me back and was completely honest with me and first listened and understood my goals. He was nothing but professional, honest, courteous and I left with a new vehicle and a new friend. I believe that all of the Holiday Hundai staff are motivated to please their customer and meet their needs, rather than just saying what it takes to make a sale.

cheriedew

20 de dic. de 2012

Everyone at Hallmark Hyundai did a wonderful job, I would also like to say that Samantha that works at the Coolspings location was a great help.

sharon guinn

19 de dic. de 2012

Absolutely great car buying experience. Marcelo was so-o-o knowledgeable and helpful. I would fell very good to send friends and family to this dealer and salesman and really have already done so.

mike dye

17 de dic. de 2012

Eron was extremely friendly, explained all the different services and answered all my questions. Very easy to buy from himDavid went through all the finance papers and options making sure I understood everything. Very friendly and helpful

mmorgan1951

7 de dic. de 2012

This is the 3rd Hyundai I have purchased from this Dealer. 2004 Elantra, 2011 Sante Fe and now, a 2012 Sonata Hybrid. Marcelo was our salesman on the Sante Fe (excellent serice/buying experience) and he has always kept in touch and spent time with us when we came in for service, so there was no one else that was going to help me with the Sonata but him. He has consistently shown superior product knowledge on all of the vehicles offered at your dealership, has never pressured in any way and has actually made buying a new car bearable. I have bought 12 new cars in my life and until Marcelo, I could not make that statement. Your service and parts dept. employees have always been 1st class also. All 3 of our Hyundai vehicles have been as good or better than any I have owned which includes Audi and Acura. Excellent vehicles, sales and service and we recommend Marcelo and Hallmark Hyundai constantly. Kudos to Hyundai Motors, Hyundai Finance and to your entire staff at Hallmark.

mgroves

5 de dic. de 2012

My husband and I went to Hallmark looking at a Sonanta, we had always driven Fords, and my hubsand had not planned on trading for a hyundai. However after test drving the car he liked it. Steve was our salesman and he was so helpful we told him the price we wanted for our trade in and the price we wanted to pay for the car. We did not have to go through them having us sit and wait for 30 mins to come back with a price that was no where close only to go away again several times. We didn't felt like we was being played a game with.

markhammock

1 de dic. de 2012

Very friendly, not pushy, honest, thorough, and knowledgeable. Enjoyed the buying experience. Will buy again. This experience was most enjoyable because I got a great deal and from a great guy.

Tim Gonzalez

30 de nov. de 2012

Marcelo was courtesy and professional and very knowledgeable about the vechile i was intrested in and in what he was selling. I liked all the people at the dealership and would recommend it to someone looking for a new vechile. Marcelo contuines to answer both his cell phone and office phone with any questios i still might be concerned about with my new Veracruz. I also look at the service deptartment and it was very clean. I highly advise if your looking for a new car go see Marcelo Defreitas you won't be dissatisfied!!

kdorroll

30 de nov. de 2012

From the moment I visited the dealership, there was a spirit of helpfulness and genuine teamwork without pressure. When my person wasn't there the second visit, his coworker helped me as though I was his responsibility. They taught me about their cars and showed me the differences in the models. They were soon like family to me regarding their sincerity of helping me find something to fit my financial goal. We drove a few cars and on my third visit, we worked out my purchase price without a struggle. It was a seamless experience and as much as I enjoy this dealership, I have LOVED my new Sonata! I left first thing the next morning for a trip where I averaged between 38 and 43 miles per gallon on a 1700 mile trip. I came back to visit my salespeople/new friends and picked up my tag. Everyone there knows how much I appreciated their kind efforts. I will definitely continue to recommend both Marceles and Victor as they are true gentlemen and professionals in their field.With regards, Kadie Dorroll

scottie sliger

29 de nov. de 2012

Marcello has helped m wife and I with three cars from their dealership over the past 2 years or so. he has always done a great job to respond, work with us, and help us anytime we needed. Sincerely,Scottie Sliger

Mddearry

29 de nov. de 2012

Entire staff was genuinely friendly, helpful and seemed more interested in developing a relationship than simply making a sale. This was refreshing and appreciated. I have recommended Mike and Hallmark to several friends and I have heard back from many and they had similar experiences. Great Dealer and Sales Professional.

ambermarie

20 de nov. de 2012

After a car accident, I was in need of a new car but didn't have too much money to spend. I first went by Beaman Toyota just to look at options and get an idea on pricing. Even though I told them I wasn't interested in buying that day, they were incredibly pushy and made me feel very uncomfortable. That was a horrible experience. Working with Eron and the guys at Hallmark Hyundai was the complete opposite. They understood and respected that I was initially "just looking" and were more concerned about taking care of me than of selling a car. Eron kept me updated on what he had in my price range that fit my criteria with emails, phone calls and even text messages - although, he didn't bombard me.I was in a very different situation - I wasn't looking for a car out of want, it was out of necessity. And with a baby on the way, I didn't have too much money to throw around. Eron and the guys at Hallmark not only understood my situation, but treated me with respect and let me set the timeline on buying NEVER pressuring me into signing anything or purchasing before I was comfortable. They don't work off of commission, so they're main focus is working with and pleasing the customer - not selling as many cars as possible. If you want the cheesy car salesman who says, "What can I do to get you in this car today?!", go somewhere else. If you want to be treated with respect and have someone actually care about your wants and needs, go to Hallmark Hyundai!

ejsosa2012

17 de nov. de 2012

Our experience in buying a new Hyundai Veloster Turbo could not have been any better than this recent buy. Mr. Mike Carcione was very courteous,helpful and professional from the moment he greeted us at the door on our first visit to the dealership, and has remained that way till even now. We have purchased several cars before in the past and this tops all of them. Mr. Carcione was able to get the car we wanted, answer all of our questions and put a smile on my face every time I drive my car. I was a Dodge fan for many years, and actually tried to get a new car from them. However the service was not so great. I almost felt like the sales person had no interest once we shared we were only looking and not ready to buy at that moment. Buying a new car is a big investment.. I owned my last car for 8 years! And the time came ready for a new one, I ofcourse wanted to look around and make sure of the decision I would soon make. Mr. Carcione was not pushy at all, very patient and ready to answer my questions and ready when we were READY to make that choice. I rate this dealership 5 Great Job. Thank you for making this experience an awesome one! God bless you Mr. Carcione.

janfryermyers

13 de nov. de 2012

I've been wanting to buy a Hyundai for a while and was looking for a fairly new used one. I stopped at Hallmark Hyundai first and had planned to go to 2 other places as well. I had been referred to Marcelo by a family member and was glad he was available when I came by. He was very helpful and patient. I drove a few models and found exactly what I wanted at a great price. Everyone at the dealership was friendly, professional and went above and beyond to make sure we were comfortable and satisfied with our experience. There was no need to look anywhere else! Thank you Marcelo...I will refer you and the dealership to anyone I know looking for a car.

sellison17

6 de nov. de 2012

The sales rep that we worked with, Marcelo, went above and beyond to get the car that we wanted at the price we could afford. He was extremely patient and gave us the best possible customer service. I absolutely love my car and I'm so glad that we bought it from Hallmark Hyundai dealership. The whole experience was extremely pleasant and everyone we spoke with had such a positive attitude. Marcelo gave us the best possible deal out there and we know this because we went to several other Hyundai dealerships to price check. This was by far the BEST! Thank you Marcelo and thank you Hyundai!

Brandyc4

3 de nov. de 2012

Victor was patient and thorough during the car buying process. I felt no pressure to buy a Hyundai. The dealership was fair and friendly. I would recommend Victor and Hallmark to anyone.

kershwalters

17 de oct. de 2012

Service rep (Chris) invited me in to discuss my needs. Explained what work would be done and cost. Told me that as a new customer, he would take care of my needs. I was made comfortable while I waited for about 45 minutes. Work completed, Chris took care of payment after explaining the invoice. I feel that I will be given good care at resonable cost. I will definately tell others of my good experience.

Cswann3

15 de oct. de 2012

There was no pressure when I initially visited and Marcelo was very helpful and knowledgeable about the vehicle. they had the car that I was interested in and made an initial offer that intrigued me. I really liked the way they presented the offer with multiple financing options and with each one showing what the payment would be. I also really liked that Marcelo was a Christian and I prefer to do business with Christias.

derekm99

3 de oct. de 2012

AVOID!!!My wife and I went there on Sept 29th to purchase a Sonata and were subjected to a blatant (and pathetic) attempt bait and switch us. Curtis Gallagher the GM got involved on the numbers and told us that he COULD NOT order the car we had just specified on the Hyundai website with the salesman and we'd have to go for the two models on the lot which were $4k over the established budget!We walked out after he refused to answer anything further and tried to throw the salesman under the bus by blaming him!Curtis embodies the typical sleazy second hand car salesman of days gone by.We went out the next day and ordered a Ford from Crown Ford instead, which turned out to be a much better experience.Shame, as the salesman, Victor Spencer, was very impressive.

Danielle Stiscak

23 de sep. de 2012

I recently purchased a 2013 Hyundai Sonata from Hallmark Hyundai. After going to the downtown Hyundai first, the sales person I was working with made me feel like I was inconveniencing him, and every question I asked, he rolled his eyes (questions like wanting to look in a car, or what kind of financing they offered). I asked if they could search other dealerships for the car I wanted, he said I would have to do that by myself because they don't do that. He seemed annoyed that he had to go back and forth to his manager to get answers. I did not feel comfortable at all. I decided to go to Hallmark Hyundai because I used to take my previous Hyundai (Tiburon) to them all the time. I was instantly greeted by Marcelo, who was full of energy and very personable. He let me ask all the questions I wanted, opened up every vehicle I asked for, and never stopped smiling. He was GREAT! He then introduced me to Russell, the Sales Manager, who was also a very nice guy. I explained what I was looking for, and although I may have been a little picky, he told me he would see what he could do. I found one Sonata that was 90% of what I wanted and accepted that I probably wasn't going to get exactly what I wanted. We went to Marcelo's office and started talking numbers. Where Marcelo's office sat, there were windows behind him which I could see out of. As we were sitting there talking, Russell pulls up in the EXACT car I asked for (from the exterior and interior colors to the tires and rims) . He just looked over, got my attention, and smiled. He made it happen. I have worked in the service industry for the majority of my working years and one thing you learn is that it's all about the customer. The guys at Hallmark are all about their customers. It was a GREAT experience. I will recommend Hallmark Hyundai to all my friends and if you want to feel good about purchasing a car, I HIGHLY recommend you go see these guys. THANK-YOU Russell and Marcelo!!! I LOVE LOVE LOVE my Pearl White Sonata SE :) .

lisa.meloan

6 de sep. de 2012

Great service. When they detailed my car they spilled gas. My new car stunk up my garage. The smell wore out of the trunk too. Victor was an outstanding person to work with. He was patient and kind!

pchoatie

25 de ago. de 2012

This is by far the most positive buying experience I have had with buying a new vehicle. The sales staff was very friendly, easy going and very non-aggressive. My husband and I visited the dealership 2 or 3 times before we purchased not one, but two new Sonatas. We both love our cars and have nothing but good things to say about this dealership.

rgilliam

7 de ago. de 2012

My sales rep,Victor Spencer, was great, probably the best I have ever encountered in auto sales: helpful, accommodating, and courteous. The rest of the staff was a little less so, they seemed to busy to care. The car that I had checked out and intended to buy was sold the night before. They found me another one 2 hours away and after waiting for it to get in it was differeent than described (interior color was different). Later I was told that the interior color, that was in the previous car I had located and what was in the one they told me that was brought in, was and not available. I found another different car on the lot, with more options, and they sold it to me at the same cost.Overall a good experience. I highly recommend Victor for anyone who wants to buy from Hallmark.

kchausmann

3 de ago. de 2012

I missed seeing Anette yesterday when I brought in my Sonata for routine maintenance, but Chris was just as wonderful, professional, and nice!!I ended up needing a new tire, and Chris was patient while I called Discount Tire. He even gave me thier number and the exact details on the tire so I could shop apples to apples. He was patient and didn't pressure me. I ended up getting the tire at the dealer even though it was about $40 more, mainly because of Chris!Hallmark Hyundai is #1 in my book!!

NicoleHow

1 de ago. de 2012

I have been dealing with this dealership a little over 3 years. I purchased my Santa Fe used and from beginning to finish it has been my most pleasant interactions with a dealership, salesmen and support staff.Many of the people I normally deal with are gone, but I still return to have my car serviced and I am always treated with warm reception.When I make an appointment, they are usually awaiting my arrival and if I happen to just walk in they are quick to work me in and get me in and out.The people at this Hyundai have a family feel and I am proud to be a part of this Hyundai family... I refer everyone I know to this dealership, I don't even want any perks, I just want everyone to enjoy what I enjoyed, a pleasant car buying experience.I love this business and their employees.

Jmaltin

23 de jun. de 2012

I have never had more of a pleasure meeting such friendly staff dedicated to the wonderful customer service that was provided to me. Beyond a doubt Hyundai has the best warranty out there and these awesome people were on top of getting my issues resolved without hesitation or question.

Blogger

7 de jun. de 2012

We dropped our car off at Hallmark Hyundai in Hendersonville, TN for an oil leak on our 2013 Hyundai Genesis coupe. My husband picked it up 6 days later and I told him to call me when he picked it up because I had written down the mileage when I dropped it off. It had 1,024 mi on it when we dropped it off and when he picked it up, it had 1,270!! It was sitting on dead empty. They had given us a loaner car 2 days after we had dropped our car off and the guy that worked there told my husband to make sure we returned the car with gas in it! That's not the half of it though, after he drove our car straight home, we found a dent on the roof of the car! I can assure you it was not there when we dropped the vehicle off...as we had only had the vechicle for 5 weeks before we dropped it off and my husband had washed the car at least 6 times during the time we had it. When I called the dealership about the miles and dent, they had no reasonable explanation about either. I asked if they had cameras on the lot and was told by the service manager that they did not....are you kidding me?! No cameras?! Like I'm supposed to believe that! I had to take off of work just to take the car back over there to deal with this mess after they had it for 6 days. Now, I have to take it back over there again for them to repair the dent in the car. Talk about being sick....I'm beyond sick! and no explanation as to why the car had 250 mi put on it other than we had to "test drive" it or I must have written the mileage down wrong. The general manager did say that since I had a sporty car that it made him wonder about it being driven. What incompetence! I spoke with the service manager and then the General Mgr. They offered to repair the dent, give me a full tank of gas and a free oil change. However, what kind of people do this to someone's brand new car? I will be writing a letter to the owner and to Hyundai and tell everyone I know to stay away from this dealership! By the way, on the invoice, they had the mileage in as 1230 and the mileage out at 1245 ...they falsified the invoice. The car was sitting at 1270 miles when we picked it up! We didn't buy our car here, we only had it serviced here but never again! I've heard that dealerships don't like to service cars that they didn't sell...maybe that's why they treated my car like a piece of trash! We also have never owned a Hyundai and if this is any indication of what one is like, then I will never be buying another one! I have NEVER experienced anything like this before...these people need to be closed down!

mhsilve

7 de feb. de 2012

Over the last ---Years I have purchased many new and used cars from different dealerships in different states. I can honestly express the fact that the professionalism That We received exceeds my expectation.

jaho

27 de ene. de 2012

Larry didn't initially help us but that quickly changed. His personality, patience, and willingness to help was better than any dealership I have encountered.If everyone at this dealership had Larry's personality, patience, and attitude they wouldn't be able to keep cars on the lot.I have passed his name on to others that are considered new vehicles. The service department has also been very friendly. Rodney and Allen were helpful and eager to help.This dealership also has the best receptionist! Bypass all others and go straight to Larry!I also would have never considered one of these cars if it hadn't been for the persistence of Steve Reynolds. He is the service manager at Hallmark Volkswagen. He asked what I was looking for and recommended a CC or Genesis.

Ron Melton

30 de dic. de 2011

The employees were very knowledgeable about the vehicle and the problems I had. They showed concern that the vehicle was at top performance. They achieved their goal of great customer service.

notveryhappy321

26 de dic. de 2011

my warranty concern was dismissed as normal wear. why should the rubber around the door breaking up on a 2009 mint condition car be normal? he assumed that it is from when i make contact getting in or out of the car which is not true, unless i get in with my shoulders! i spoke with hyundai and they located another dealer that stated they have seen a lot of this and they normally fix it under warranty. they asked me to go to that dealership. the owners should be ashamed for a $120 repair the service mgr will cost hallmark a sale..i have bought 2 hyundai autos in less than 5 years and am close to another. where do you think i will go? i guess if the leather comes loose on my steering wheel they will say i gripped it too hard! want some truth, when i asked allen for the phone # to call and complain he was happy to put it on his card, it was the phone # to road-side assistance!! what a joke

CBrinkley19

18 de dic. de 2011

Worst Customer Service I have ever experienced. Car was 6 months out of warranty on fuel pump. Was quoted a price which I accepted. Got a call that they wanted my permission to get another part they did not know that was needed. I asked if I had a choice and was told no. I intend on buying another Hyundai and believe me, mine is in great shape and was even told so by customer service but they will not get my car. I will visit another dealership to buy my next Hyundai.

hollywood222

8 de sep. de 2011

We were first introduced to Trent when we walked in after setting up an appointment over the phone for the VIP service for looking at cars. We were first set up to talk to the manager but when he found out that we did not want to buy a new car he passed us off to Trent. Trent was very helpful. He was able to listen to what we were looking for and suggest a car that fit our needs. He did not try to sell us a car that he wanted to sell or push on us. He gave us updates on when the car was ready to check out and helping with any questions during the test drive or when we met. If he did not know the answer to a question he went to find out. If we had to find another car Trent would be the salesman that we would want to go to.

cdhtool

30 de ago. de 2011

Top notch dealership. My salesman Mike Carcione was great. I highly recommend this dealership. The receptionist Helen Mackey was so kind attentive. Thanks to all for a wonderfull "12 out of 10" experience!

CAGoldy

29 de ago. de 2011

I received an excellent deal on a used 2004 Sonata. Russell and Marcelo were both very professional, friendly, and courteous. They answered all questions, resolved all mechanical discrepancies, and promptly delivered an excellent vehicle. I couldn't be more pleased with the service I received, am looking forward to buying another vehicle from them, and would highly recommend Hallmark Hyundai to my friends and family. It is an outstanding dealership, with outstanding employees.

dlrobinson0619

9 de jul. de 2011

Very friendly, professional, knowledgeable, and informative about their vehicles. Felt very comfortable and not pressured as I have with other dealerships. I gigot recommend this dealership and I love my new Sonata.

CMayo

25 de jun. de 2011

My wife and I originally worked with another Hyundai dealer and had an unpleasant experience, but the people at Hallmark Hyundai in Hendersonville really are superior to other dealers. The associates that my wife and I worked with made us feel right at home, and got us the deal that we were looking for in a new car. They truly do value their customers, and ensured that we had a pleasant no hassle shopping experience. We are extremely satisfied with our purchase and recommend them to any and everyone.

bvoice

15 de feb. de 2011

Great experience at this dealership. They are great to work with. Everytime I have visited Hallmark Hyundai I have been treated honestly and professionally. I would definately recommend them to anyone looking to buy a new or used car. And I recommend their service department too.

ljvanno

14 de ene. de 2011

Ron Rumley was a well-informed, extremely pleasant, and very friendly salesman. He and sales manager Curtis Gallagher were super easy to deal with and made this new car purchase the best-ever in my experience. My initial impression of my new Sonata GLS: very good quality and a ton of car for the money (truly an exceptional value). As a side note, the dealership itself is extremely clean (even the shop!) and an attractive place to do business.

GPomeroy

14 de ene. de 2011

The salesperson that sold me my Azera was no longer there when I went back for assistance. No one seemed to want to take ownership of any issues I had. I have recieved numerous calls from telemarketers on behalf of Hallmark over the past year When I explain some of the issues I've had they tell me they will pass it along and have someone call. Never happens.(Unless someone else calls to sell me another car) Major Problem at this time: Driver side electric seat back moves forward without warning at any given time. You can be setting still or doing 70 mph, the engine can be off or the engine can be running, it doesn't matter. I had it in for repair and I was charged for it. When it starred happening again I was told it was out of warranty and I would probably be charged again.I also can't tell you how many headlamps I've had to put in the car. I have also filed complaints to the NTSB concerning serveral concerns I have about this model.I believe I was mislead about this vehical from the beginng and nothing has impreesed me about how the dealership deals with these problems since then.I've probably just wasted my time again on Hallmark and Hyundai!!!

BarbaraLannan

5 de sep. de 2004

I purchased a 2004 Sonata.<br>The car drives like a dream come true, the warranty is more than impressive, and was a huge value for the price.<br>Mr. Jerry Klein has got to be the friendliest, most helpful and professional saleperson I've ever had the pleasure of doing business with.<br>My hat's off to Hallmark Hyundai for a wonderful automobile, and for it's excellence in sales personnel.<br>Hyundai has a customer for life.<br>