Kgwomac

30 de oct. de 2016

Billy made our whole process easy, seamless, and enjoyable! This is the third car we have bought from him, and we wouldn't buy from anyone else. We love working with Billy because he is honest, never pushy, and really does have our best interest in mind. From beginning to end, he took the time to help us with our trade, He met with both me and my husband on separate occasions, went over numbers with us, and helped us make the best decision for our family. We love our new car, and we're very pleased with all of the Harper Acura staff and our new overall experience!

joaniez

13 de oct. de 2016

Your service department is absolutely awesome! With each service I am further convinced of the quality and care that your employees take with my RDX. Every person that I have dealt with treats my vehicle as if it were their own! They also take the time to explain every question I have and they really go the extra mile to make certain I understand! (which is a feat unto itself!!) you are very fortunate to have such outstanding individuals! They are the primary reason people like me choose Harper Acura to buy a vehicle!

mr mox

10 de oct. de 2016

Harper provides top-notch, friendly service. I have used them for 10 years and been very satisfied. Richard Tompa always makes sure things are done right.

Karter14

4 de oct. de 2016

Was planning to buy another Lexus to replace our 2014 RX 350 and stopped in to check on a couple of items on the MDX and was informed that the 2017's were out and they used regular gasoline. Joey showed me the new vehicles and colors, answered all my questions, and was very helpful in general. Took my wife over a couple of days later to look the cars over and test drive one. Couple days later went back and in a few minutes Joey and I negotiated a trade for our Lexus for a new 2017 MDX. I feel like we got an excellent deal. Very low key dealership.

Cardsfan

4 de oct. de 2016

From the time I walked in until I walked out with a new car this dealership was great to deal with. I told Billy exactly what I was looking for in a payment and they made it happen. No pushy sales mentality in the process at all and a pleasure to deal with. This is my first time dealing with Harper but definelty wont be the last. Highly recommend them when purchasing your next car.

GeorgiaTLgirl

1 de oct. de 2016

Billy was very helpful and within a few minutes of talking to him I felt he knew exactly what I was looking for. Love the Acura TL and was very happy with my experience. Cliff got us in and out of business office very timely. Overall, the car buying experience at Harper was great.

Kiddent49

25 de sep. de 2016

Friendly people , efficient, I have been an Accura owner for 20 years and have always been treated nicely and courteously. Richard is great to work with. Ray treats you like an old friend. I will miss him!

Martin Martin

19 de sep. de 2016

I purchase my vehicle new and have had it serviced here for over 4 years and each experience has been great. While no one or no organization is perfect, Harper's put forth every effort to make things right.

CherylH

18 de sep. de 2016

I like going to Harper Acura because it's close, the employees are friendly and they get the service done in a timely manner. A big plus, I can get a loaner car if needed. I also feel they are honest about what really needs to be done and haven't pushed unneeded service

Safetyfirst

12 de sep. de 2016

Since it had been over a decade since I bought my last vehicle, I wanted to take my time and purchase a car that would best fit my needs and budget. The first time I test drove the RDX I was given a great overview of the car by Billy Morton. He was very knowledgeable. He knew I very interested in the safety features and he explained them in great detail! If I didn't understand, he could make it more basic so I could understand. There was no pressure. I asked him to compare the RDX to another company's vehicle and he did not give negative comments but encouraged me to go and test drive it. I did and I came back to the RDX and this dealership. It had been several months but when I came back to Harper to begin test driving again, it was very easy and comfortable - no pressure. Billy Morton is so easy to work with - no question is too minor. He relates his own experiences which helps in the decision process. Billy really wants you to make the best decision for you. He explained the warranty and service benefits that Harper provides which was extremely important to me. Again Billy Mortan was fantastic to work - knowledgeable with great applications as to how a feature will effect your driving. He and the people of Harper Acura want you to be extremely pleased with your purchase and their customer service. I highly recommend!

Milt

9 de sep. de 2016

Always a very pleasant experience with personnel. Waiting is always comfortable and precisely as long as you are told up front. Complimentary car wash is a very nice touch. This time, however, I decided to check my RDX computer to see what it said regarding my oil level as I was leaving. It said "Oil Life 30%!" I just had an oil change! I pointed this out and a technician apologized and quickly rectified the issue by resetting the computer.A rare oversight, no doubt. Still ACURA needs to be aware of this, and others might want to also check similar issues after service before going on a trip.

Brae Boring

9 de sep. de 2016

I took my RDX in for the 15,000 mile service this past week. I opted to wait. Richard came out to inform me what all would be done for the 15,000 mile service and what the cost would be. I was very comfortable in the waiting room. My RDX was ready in a very reasonable time. My RDX drives smoothly with no issues whatsoever. I would not dream of taking my RDX anywhere else for service.

Joshua Lee

8 de sep. de 2016

Great service from Daniel! Worth the drive and everyone was so friendly! Live our new highlander!!!

Brohat

6 de sep. de 2016

Came to purchase a used car and I have to say with a background of 13+ years dealing with the car industry Billy is one of the most friendliest and professional salesmen I have ever had the please of doing business with! He went above and beyond in helping me with the whole buying process! Also Cliff Cunningham in the finance department is an amazing employee. Both wonderful gentleman had me in and out in one afternoon with an amazing car! This Harper dealership certainly ranks among the best! Thank you guys for your amazing service!

Gregory

27 de ago. de 2016

Mike Walker the general sales manager and Billy Morton my salesperson were very professional and efficient in time. I will definitely recommend Harper to anyone service or sales. Thanks again for the excellent experience.

MMGUZ

26 de ago. de 2016

This couldn't have been an easier car buying experience. Billy was so quick to respond to any of my questions. Never making me feel like any of my questions were not worth his time. He also worked great through text in between phone calls. I will recommend him & Harper Acura anytime! Thank You All!!!! I love my new ride!!!!!

benlite7

26 de ago. de 2016

Billy Morton was the first person I spoke to at Harper Acura when looking at the ILX. That visit and the subsequent interactions I had were all great. He was very honest in explaining all of my best options and made me feel very at ease and confident that I was making the best possible decision. I also had the pleasure of meeting Richard in the service department too, which makes me feel very confident about bringing my car back here for all of my scheduled services. I can't recommend those two and Harper Acura in general for the great experience.

landisrealtor

24 de ago. de 2016

I went to Harper Audi not really intent on purchasing a car-however after working with Chris Shore, I realized this was no typical dealership ( in a good way) & feel good about my purchase.

Tina Snodderly

22 de ago. de 2016

Great experience overall. Did not feel pressured - our salesman was easy to work with and throughly reviewed the operations of the car with us.

Tracy

15 de ago. de 2016

Billy Morton was the best, he helped me so much and I will send all my friends tht r buying to him. Billy was very pleasant and knowledgeable about everything it was a grest buying experience ever. I would not have my TLX if it wasn't for Billy Morton. THANKS SO MUCH!!

pat

14 de ago. de 2016

Billy Morton was professional and very helpful. We were able to do much of the "deal" over the phone which was very time saving for us. Billy gets our endorsement as a top notch sales consultant. It was a pleasure to do business with him and Harper Acura!

Beverly Atchley

12 de ago. de 2016

It was stress free and a wonderful experience. Professional people and atmosphere. That is what you want in a dealer.

Noah Beeler

11 de ago. de 2016

Steve is a great sales man. Made the whole process painless. Cliff is a wonderful finance guy. Our family will deffently be back to Harper.

jen

11 de ago. de 2016

We visited Harper Acura multiple times searching for a used TLX and Steve Rhea always made us feel welcome and told us to come by as often as we wanted. We finally purchased a new TLX this week since the 2016's were on sale, but Steve was on vacation. Billy Morton was our salesman and we highly recommend him. He never made us feel pressured or rushed and helped us work out everything to make our deal happen.. Buying a car has always been a stressful experience for us, but Billy made the process as easy as possible. Cliff in finance was also very helpful. We felt it would be best to come back in a week or two to really go over all the bells and whistles on our new ride since we would probably have more questions by then, so we are looking forward to that. In the meantime, we are loving our new TLX!!

RickD

9 de ago. de 2016

Billy Morton, our Acura salesperson, made the buying experience an outstanding process for my wife and me. Billy was knowledgable and professional in guiding our decision-making. He was also personal, patient, and never pushy. Once again Harper Acura has hit a home run in their customer service on all levels! We will be back.

kathyb

7 de ago. de 2016

The buying experience with Steven Rhea was so pleasant and enjoyable, I would highly recommend him for your next car buying venture. He was knowledgeable and answered all our questions with no pressure, whatsoever. I love our new RL, and from past experience, I know Richard and his service team will deliver dependable service every time. Thanks for making it a flawless proves for us!

Jonathan Cox

2 de ago. de 2016

Pleasant buying experience Got the price I wanted. Quick and easy transaction. Lifetime power train warranty for no worries. Nice and friendly staff!

Joseph Pajcic

2 de ago. de 2016

By far, the easiest buying experience I've ever had in buying a used vehicle. Fair starting prices, easy negotiations, and a very relaxed atmosphere made buying a car at Harper, an enjoyable experience. Absolutely no pressure to buy a car, and they were very informative about their product.

MillsPartyofFour

31 de jul. de 2016

We recently worked with Billy Morton to get our Acura MDX. The entire process from start to finish was seamless. Billy was great to work with helping manage my schedule and answering any questions that we had. We LOVE our new car and will be using both Harper Acura and Billy for future car needs!

Don

30 de jul. de 2016

My husband and I have been looking at the MDX for 4 years. Loved the look of the 2017 and purchased this week our first MDX. I had looked online at the reviews and saw the name Billy Morton numerous times. He was very nice, answered our questions, honest, so easy to work with, not your typical car salesman running out to greet you and bugging you. He got us what we wanted and made it a wonderful experience. Tom Pack was also a great help and very nice to work with. It was a pleasure working with these two gentleman, can't say enough about them. Very friendly staff and professional.

mkdavis

28 de jul. de 2016

The service department at Acura is as good as it gets. The staff is always professional and pleasant, the waiting room is a great place to relax or get work done, and courtesy cars are always an option. I stay on the regular Acura service plan and have never had problems with my cars. I love the clean open design of Harper Acura in Knoxville.

Jessica

26 de jul. de 2016

I have been taken care of by everyone every time I come here the last several years, especially Ray in the service dept...Everyone is always friendly, has my best interest in mind, and I know I can trust them being a single female. They have never steered me wrong. Going thru a divorce Billy worked with me for 6-9 months on finding what was best for me, my daughter, and my situation....always texting me updates on what they had available and traded for. I really want an Acura MDX but can't afford it right now but didn't feel comfortable going anywhere else and luckily got a Nissan from them which I love! I will continue to work with them now and in the future. Billy was so patient, helpful, and knowledgable. Tom was great to work with financially bc I have no idea what I'm doing when it comes to that stuff. He took the reigns and explained to me what he was doing and basically did it for me. He was so personable and friendly. Bill Harper is also a wonderful man that has his customers best interest in mind. I probably will never purchase anther car from anywhere else with the customer service and care I have received from Harper Acura. I feel like I'm friends with Ray, Billy, and Tom now and will probably go by just to visit and say hi!!

Marcus Pelletier

16 de jul. de 2016

Buying a car was very easy. Many great options,billywas easy to work with. Very informative. Shane in financing was great. Found better rates than what I can get at my credit union.vehicle were priced to sell, very fair.

Cstatum

14 de jul. de 2016

My experience at Harper Acura was nothing short of wonderful! Billy Morton was one of the best car salesmen I've ever worked with. He wasn't pushy and didn't pressure me at all into feeling like I had to buy anything! He helped me pick a used MDX and I couldn't be happier! Thank you for the great experience!

Two Bears

13 de jul. de 2016

We bought a certified used RLX from Harper Acura in March. Love my car . Joey Tipton was our salesman and we also worked with Sean. We gave had our car back in for service (minor quirks) several times and Richard and his entire service department have been super nice and quick to take care of our car. Always a pleasure going to this dealership.Kurt and Marcia

William Mayo

13 de jul. de 2016

Always pleased to do business with the people at Harper's. Straight forward car buying experience with class. My Land Cruiser purchase was outstanding and all promises have come true.

Troyce Walls

12 de jul. de 2016

Everything went splendidly, good price, good car, good follow through.

Bryan Robertson

11 de jul. de 2016

Great experience. They answered all my questions and accomodated.

Tasha O.

9 de jul. de 2016

Do you like a Sales Consultant that cares about the customer more than the sale? If you answered yes, go see Billy Morton! I totally wasn't in the market for a BRAND NEW vehicle, but I'm so glad I walked in and was greeted by Billy! I never felt pressured to buy and he was extremely helpful in making my decision. I don't like the "pushy" type, so this is why I felt extremely confident in my decision of purchasing a new vehicle, I felt like I was first priority, not the sale. So going in looking to purchase a USED vehicle, I'm now the proud owner of a NEW Acura TLX! The whole experience was phenomenal! The entire staff was very welcoming and wonderful! Highly recommend Harper Acura! If you aren't cruising around in an Acura, go see Billy! You will NOT be disappointed!

New Harper Acura Fan!!!

8 de jul. de 2016

I just purchased a used vehicle from Harper Acura, and what a pleasant experience it was! I worked with Billy Morton and Tom Pack. Both gentlemen were kind, approachable, and very relaxed about the whole process. The comfortable and relaxed atmosphere both gentlemen created provided for a car-buying experience that was A CUT ABOVE any prior car buying experience I have had. Thank you, gentlemen!An added bonus is the condition of the vehicle I purchased. Outstanding!! I had not even considered Harper Acura as a potential source for our purchase, but a couple used vehicles of interest that were on their lot popped up on my internet search of the Knoxville Area. I thank God for this wonderful blessing. Without hesitation, we will use them for future purchases and will recommend them to everyone who will listen!

Martin Martin

3 de jul. de 2016

Each associate that I dealt with in the Service Department provided excellent customer service. They were courteous and prompt and their attention to detail was outstanding. One of the reasons that I purchased a Acura was the reliability of the vehicle. The reason I chose Harpers was it reputation for customer service. I haven't been disappointed with either

'' shopper dan''

2 de jul. de 2016

At last, a car buying experience that gives hope to having to spend a lot of money, can be done with some sense of calmness and enjoyability. Working with Billy Morton was like talking with a trusted friend. Knowing that he was feeling under the weather, but giving us his full attention and caring advice, only added to the pleasure of purchasing a necessary evil. Tom Pack in finance topped off the excellent experience with his easy going, professional manner. Please don't ever change you're way of doing business. Just a great dealership! Will be back!

MTNVol865

1 de jul. de 2016

Has to be hands down the smoothest and most professional car buying experience I have ever been apart of or will be! My wife and I had in mind which vehicle we were considering and just thought we'd stop in at the near by Acura dealership, not having any idea how nice and courteous Harper was known for. Thank goodness we picked them! Billy who met and spoke with both my wife and I, along with Tom in financing were both equally friendly, honest, and professional. Harper had exactly the vehicle my wife was looking for and they offered us a great trade in deal on her previous vehicle. From beginning to end, the entire process could not have been any easier. Especially considering buying something as costly as a new vehicle can be a daunting process to some. Without question, I would strongly, strongly recommend anyone looking at vehicles to go and see Harper. Great dealership, great staff, and great products!

BDG49

30 de jun. de 2016

I found Harper Acura to have a good selection of certified pre-owned MDX's, and ultimately purchased a very nice 2014. I traveled over 350 miles and it was worth the trip. Harper offered me a good trade in for my 2007 BMW and we made a good deal. I dealt with two sales people who were both courteous and knowledgeable. If you are shopping for new or pre-owned, check out Harper Acura; it's worth your time.

Scott Dorrycott

27 de jun. de 2016

Excellent, professional yet casual experience. Harper's has their game on. Salesman was quick to identify I was on the lot and kept his word on communicating with me. Took practically no time to make purchase. Highly recommend

JCR26

26 de jun. de 2016

Brought my vehicle this past week for service. Ray was my service advisor. He is always kind, respectful, and nice. When I picked up my vehicle he was thorough when he explained the service that was done. The entire staff is actually nice and friendly, and they always do a good job!

petersh500

24 de jun. de 2016

Since we bought our MDX, now almost 3 years ago, we have had nothing but great service and have been treated like family. This last visit was no different except it was better. Service checkin and process changed a little but not only was it shorter and simpler, I was treated very professionally and courteously by everyone.

David Flanery

23 de jun. de 2016

Extremely happy with our car buying experience with Harper Acura. We dealt with Mark Cauthen. He was very knowledgeable WITHOUT any high pressure sales techniques we experienced with other dealerships. Mark was professional, and we never felt pressured. I highly recommend Harper car dealerships, and plan on becoming a repeat customer.

Turner

19 de jun. de 2016

My husband and I live out of town and decided to pop in to Harper Acura to gather more information and knowledge about purchasing a vehicle we had been researching. I was prepared for a "typical" car salesman attitude and potentially a waste of time. Billy approached us and was very welcoming and helpful. I appreciated the fact that we never even looked at a car for the first 45 minutes because we were discussing things. That showed me that his agenda wasn't to get me in a car as fast as he could but to gain knowledge from us about what we were looking for so he could be as helpful as possible. I felt he was very genuine, honest, and respectful with us and did what he could to get us what we were looking for in our price range. Since we are out of towners, Billy suggested we take the car for the afternoon and mull it over if need be. We did, loved it even more, came back and bought our first car as a married couple. I highly recommend Billy, as he was never pushy with us and is trustworthy. What sealed the deal for me was coming back to my husband's parent's house and the neighbors had the exact same things to say about Harper Acura. "Aren't they just the nicest people to deal with?" Yes! Thank you Harper Acura!

SteffyP

18 de jun. de 2016

Billy went above and beyond to make sure we got what we wanted. Great personality. Almost felt like family by the time we left! Thanks Billy

Jcstep1

18 de jun. de 2016

Highly recommend going to Bully Morton, Tom Pack and the Acura team for every car purchase. Billy and Tom provided the most painless, pleasant, relaxed and positive car buying experience I've had. Very straightforward, genuine, helpful, courteous, and efficient. No games -period. Truly seem like quality individuals who happen to be selling a product as opposed to a seller who pretends to be a quality individual for the sale. Try these guys out before making up your mind on something else.

Lori

16 de jun. de 2016

Billy made up feel welcome at the dealership! He made the buying experience a pleasure! Appreciate him going out of his way to make the deal work.

Hampton21

16 de jun. de 2016

I leased a 2016 Acura ILX from Billy Morton. The car was for my Daughter. Billy treated her with respect and courtesy. Billy went above and beyond with his professionalism and superior product knowledge. Thank you for making this buying experience quick and easy. Job well done, Billy!

Shelby

14 de jun. de 2016

I have to say Billy was by far the best. I didn't feel any pressure at all and he seemed genuinly trying to help and not trying to make a sale. Will definitely go back even though we don't live close. All went more smooth then any time I have traded in past!!!!

MLMiller

14 de jun. de 2016

We purchased an Acura from a private party and took it to Harper for some A/C work.They did an excellent job communicating to me what was wrong and what was needed to get it working properly.The unexpected thing was they were going to let me use a loaner car until my repairs were complete.We've owned all kinds of cars- Honda, Infiniti, Ford, Chevrolet, Plymouth. I've never had that as an option, especially if I didn't buy it with the dealer.

Stan

14 de jun. de 2016

Both salesman and business manager were great!! Had a light show up on dash board and they immediately got me into service and cleared all problems with the message light. The quick response was great!!!

sharon57

9 de jun. de 2016

I highly recommend Richard and his team in the Service Department at Harper Acura. I appreciate the way I am treated from the time I enter the service reception bay until the time I leave. Richard and his team are always friendly, courteous, and respectful. I also appreciate that I am updated on the progress of the work that is being performed. They have always answered all of my questions and addressed my concerns. Also, the other staff at Harper are very attentive while I am waiting (e.g, everyone who walks by greets me). The waiting area is always neat and orderly, and the refreshments are appreciated!

ABrewer

8 de jun. de 2016

The Harper Dealership most certainly lived up to their stellar reputation. Friends and family sent me their way as it was time to trade in my ten year old Honda Pilot with over 160K miles. All the staff was helpful, informative and friendly. There was never a moment of the typical "let me go ask my manager who is behind the secret door " and the back and forth that is the formula for most dealerships. Shannon Harper put me in contact with Billy Morton who had vast knowledge of the Acura fleet. We test drove some and I let him know the things that were important to me. He followed up with an email listing some MDX's that fit my criteria. He encouraged me to come and take one to keep overnight. I bought it when I returned it the next day! Love my new car and loved working with the Harper crew. I never knew car buying could be a happy experience.

golfer1234

7 de jun. de 2016

Service was more concerned with safety than with profit. When I came in with large nail in sidewall of tire (which could not be repaired), They provided a loner car because there were no tires in stock that they could find. It took 4 working days for them to acquire a replacement tire. I appreciate their concern for my safety.

Mark Overbay

6 de jun. de 2016

We were pleased with our Honda Odyssey and were very comfortable upgrading to an Acura RDX. We had shopped around enough to know what we didn't want or need. Our Acura salesman (Mark) was very knowledgable and professional and a pleasure to work with. He has already contacted us to see if everything is stillsatisfactory. The finance person made the transaction very easy. This purchase experience was very pleasant.

mlc

29 de may. de 2016

I moved to Knoxville from the west coast with 20 years of very positive history with an Acura dealer. I am pleased to say that Harper Acura has met this standard and reminded me how much better life is as a car owner with a top flight dealer in your neighborhood. The service process always goes as promised, accommodations to my schedule (I travel almost weekly) are made without complaint, and the service quality is best-in-class. What more can I say.

Mhammon

27 de may. de 2016

Harper Acura made the process of buying a car easy and efficient! I am pleased with the entire process. Billy was informative, knowledgeable and most importantly, friendly! I would definitely recommend buying from Harper Acura.

David Ishee

25 de may. de 2016

I've been looking at purchasing a nice pre-owned car for several months and visited several dealerships. I ended up purchasing a dealer certified car from Harper due to the overall value that Harper provides clients. I also previously bought an old Porsche from Harper. Their salespeople are very professional and there is none of the tricks and deviousness that some dealers exhibit.

Valeried

23 de may. de 2016

This is the my second car from Harper Acura and Mark Cauthen. I was debating between buying and leasing. Mark was so helpful on the pros and cons and guiding me through that decision. He was walked me through every step in the process and was extremely knowledgable and provided excellent customer service. I plan on leasing/buying from Mark and Harper Acura for all my future cars!

DEEP

23 de may. de 2016

Hands-down the best buying experience ever Bought my AcuraMDX in APRIL From the moment I stepped into the dealership everyone was friendly and happy to help. I was lucky to work with Mark. He was friendly and extremely knowledgeable. He made the whole shopping experience as smooth as possible for me. I have been driving my new car for the last Month and I absolutely love it. I would completely recommend him and the dealership to all my friends and family!

Lucy

22 de may. de 2016

Eleven years of excellent service!! Always friendly and accommodating which keeps me coming back. Loaner cars are a major plus, as is the car wash after every visit.

Don

20 de may. de 2016

Harper Acura always does a great job when I take my vehicle in for service. They are great people and I highly recommend this dealership for anyone interested in Acura's!

Jeffery Lafleur

20 de may. de 2016

I have recommended Harper Acura. I live in West Virginia and it was worth the drive.

Valerie's Favorite Car

17 de may. de 2016

This dealership offers service that is very customer focused. They are very easy to work with and I never feel like I'm being pressured into anything.

Robinb

14 de may. de 2016

Billy Morton made my car buying experience hassle free and enjoyable. He knew what I wanted and he delivered. I drove 3 hours to deal with this dealership and would do so again. Thanks Billy.

Chriscam

9 de may. de 2016

No hassle experience where I felt like the dealer, Billy Morton, was able to address any concerns I had in a way that wasn't pushy or aggressive. I was able to make a well-informed decision with no pressure

Test drive 1

7 de may. de 2016

I always have great service and sales experience at Harper Acura. Everyone is courteous, friendly and knowledgeable. They also make sure all your questions are answered. Billy Morton in sales is wonderful to work with and helped me find just the right car. Harper Acura has a great team who wants to make sure your expectations are exceeded!

Craig R

7 de may. de 2016

This dealership understands how quality customer service compliments Sales and Service. The Harper Acura "team" genuinely values you as a customer. Last week I took my 2014 Acura MDX with 30,000 miles in for a simple oil change. They said there was an outstanding safety issue and wanted to repair this N/C at the same time.While waiting, I spoke with Mark Cauthen in Sales about the new MDX features. It was obvious Mark was one of the Harper veteran sales consultants and he knew the many feature changes from my '14 vs '16 MDX. My MDX was a prime candidate for a trade with 30K miles.One thing led to another and after some friendly negotiating on my trade-in value we signed the papers and I took posession of my new MDX this week. Keep up the good work!Craig R

Duckdeke

5 de may. de 2016

Service was quick and thorough. Everyone I came in contact with had a great attitude and wanted to help in any way possible. They recognized my history and wanted to make sure I continued to be more than satisfied with my TLX.

MatzS

3 de may. de 2016

Everyone at dealership makes you feel very comfortable and at ease. Really enjoy getting vehicle cleaned. All very helpful! Would definitely return for the excellent service

Pallena Freshour

3 de may. de 2016

We came in late, stayed past closing time. I knew pretty much what I wanted and there to compare with the Honda Pilot. Joey (our salesman) was super polite, most informative, showed the product and was super patient. I committed that night. Went back the next day and finalized my purchase.I am super happy with my new MDX, I simply could not be happier with my purchase. Also, Joey did a phenomenal job in representing the MDX. He is most knowledgable and is an asset to Harper Acura and the industry!

nappydog#1

2 de may. de 2016

My wife and I purchased a used Lexus and could not have been happier with our experience. Joey Tipton did an excellent job from start to finish. We were very impressed with his helpfulness and professionalism. Jim B.

Blessed

1 de may. de 2016

I was very satisfied with the people and salesman at Harper Acura. Everyone treated us well and really explained everything. Very friendly atmosphere. I would recommend a friend or family member.

Larry Mills

27 de abr. de 2016

I brought my 03 tl in for the recall. The service writer was very professional and courteous. The whole staff on check in and check out was great! They did a good job of explaining everything to me. I always recommend Harper Acura!

Kathy

25 de abr. de 2016

It was a low key experience. No pressure during the sale process!

Sean P

22 de abr. de 2016

I have been doing business with Harper Acura for about 6 years now. I go there not for the looks of he dealership but for the people running it. Richard Tompa in service especially is great!! Feel very comfortable with service under his reign. I will continue to do service with them. In fact will have to keep an Acura in my drive so I can go see Richard and his crew every now and then. Richard and Ray, Hats off to you guys for your exceptional service!!

Buckybird

21 de abr. de 2016

Efficient, thorough and courteous! Satisfied with service Dept. Hated to see Brad leave Service, he was THE BEST!! Have nothing more to say, I believe that pretty much covers things. Thank you.

Tarheelgirl

17 de abr. de 2016

I recently purchased a certified MDX from Harper Acura and worked with Billy Morton. He wasn't pushy and generally cared about what I was looking for in a new car. I would recommend both Billy and Harper Acura when looking for your next car.

Abbi0601

16 de abr. de 2016

We had a wonderful car buying experience at Harper Acura. Billy Morton was very thorough in explaining everything to us. He was very patient as well since it took us a week or two to figure out exactly what we wanted.

rkrmc1

15 de abr. de 2016

I was very pleased with the buying experience at Harper Acura. Our salesman Billy Morton was excellent. He did a great job explaining all the features and walking us through the buying process. I highly recommend this dealership and salesman.

unhappywithdealer

14 de abr. de 2016

I dealt with Shane while looking to buy a car and I felt very pressured to buy the highest end car I could afford. He wasn't listening to what I wanted and was very disrespectful even though I did a ton of research prior to going there. I highly recommend avoiding him while buying a car.

NewMDX16

12 de abr. de 2016

Had a great experience with Mark and everyone. Very easy to work with. Mark was knowledgable about the MDX and was very helpful including setting up our MDX with our phones, etc..

Lrb0129

12 de abr. de 2016

Excellent service. Always courteous and helpful !! Best service department I have ever dealt with. Would recommend this dealer highly! Never had any problems with this service department.

Mark Hawk

12 de abr. de 2016

I am presently leasing my third Acura from Harper. I am extremely please with the whole process. Mark Cauthen walked me through every step and was very patience with showing the technology of the TLX. There has never been any pressure of any type. The pleasure of dealing with Harper/Mark Cauthen has been a unique experience that I have not experience with any other car dealer.

Spokane

11 de abr. de 2016

Richard Tompa and his Service/Parts staff have been most patient with my questions and requests during the nine years of our acquaintance. Maintenance service has been careful and thorough. Recently, in handling the sale of another Acura, Mark Cauthen demonstrated the same high level of professionalism. He very patiently explained the vehicle features and capabilities as well as the business aspects of the sale.

Rebel59

11 de abr. de 2016

My wife and I just made our second Acura purchase from Harper Acura: a Certified Pre-Owned 2014 MDX with Technology package, and we couldn't be happier. When I buy something - especially something expensive - I spend a lot of time in research: both for "what" I'm going to buy as well as "where" I will buy it. I was already planning on likely buying from Harper again since I'd had a great experience three years previously when I purchased my TL-S there, but out of curiosity, I thought I'd just check the reviews on dealerships across the surrounding region. So I looked at Nashville, Chattanooga, Johnson City, Roanoke, Lexington (Ky), Asheville, Charlotte, Greenville (SC), Atlanta, and several other dealerships in smaller towns in North and South Carolina. What I found confirmed my decision to buy from Harper even more: they set the bar for customer satisfaction in Acura dealership reviews.I then reviewed their current sales staff to see if the person who sold my TL-S was still with them. He wasn't (but he's with a neighboring Harper family dealership), but I found the name of a salesperson (Mark Cauthen) whose name I'd seen listed in numerous favorable reviews and left him a voice message. He got back to me shortly, and we set up a time for my wife and I to come down and see what they had to offer. From the time we arrived until the time he shook our hand and we drove away with our new MDX, the whole experience was pleasant. Mark allowed us to freely test drive three (3) different vehicles without riding along in the car and distracting us with incessant sales chatter. Instead, we felt like family. He was extremely knowledgeable about the vehicles; could answer every question I posed to him; and worked with us to negotiate a very fair price for the MDX. He has followed up with us a couple of times to see if we are satisfied for our purchase, and to ensure all's well, offering to help in any way if anything's amiss.So if/when you find yourself in the market for a vehicle - new or used - and you're considering, or have settled on an Acura, I would highly encourage you to give Harper Acura serious consideration. Take it from me, the reviews of the many other customers, or just research it for yourself - online or in person - and I believe you'll come to the same conclusion I did: these folks run a world class dealership and will treat you right!

EtotheB

11 de abr. de 2016

I have purchased three Acuras from Harper now and each time I have found myself more satisfied than the time before. The customer service is always exceptional and there is no hassle. I would recommend purchasing a vehicle from Harper without reservation.

Carol1201

11 de abr. de 2016

My husband and I bought a 2016 MDX through Billy Morton last fall. We had been shopping around and knew what we wanted. It was a pleasure working with Billy, who was straightforward, friendly, responsive, and smart. Buying a new car can be a frustrating hassle, but not this time. Billy made the experience virtually seamless. We will not hesitate to use Billy and Harper Acura again!

Acura #1

4 de abr. de 2016

Billy was very kind and worked with me to make sure I was taken care of and spent as long as I needed to understand the options on my car.

NickoleB2

1 de abr. de 2016

I have had to have a few recalls done on my MDX and Harper has been my dealer of choice. Every time I have dealt with Ray who has been extremely professional, helpful (I have 2 small children so 2 car seats) and has provided me with a loaner that I can easily place my children's seats in. He has made sure the work is in a timely fashion and if for any reason there is a delay has kept me informed. They always conduct a thorough inspection of my truck and recommend any needed services. I will definitely continue to use them in the future and hope to purchase my next MDX from them!

rdxguy

29 de mar. de 2016

Billy Morton represented Harper Acura in a very professional, courteous manner. He was straightforward with me throughout the entire process, which is most definitely what I prefer. From our initial conversation, negotiating a price point, until delivery of a very nice RDX. In over 30 years of purchasing vehicles, this was one of my most pleasurable experiences. Thanks Billy!

annemarie

25 de mar. de 2016

I recently purchased a 2014 Corvette here. Billy Morton handled my transaction professionally, even giving me some very helpful pointers to look for on another car I was evaluating. Car buying can be stressful, but Billy was knowledgable, helpful, and extremely valuable in making the transaction a smooth one. There was never any pressure, negotiations were simple and straightforward, and they even filled my tank and made sure the car was spotless before turing over the keys. I was extremely impressed with Billy and Harper Acura and would definitely recommend them to anyone looking for a car.

Heather432

24 de mar. de 2016

Everyone was very friendly! Billy greeted me as I walked and helped me walk smoothly through my car buying process. Considering this was my first car purchase I was impressed.

acura93

24 de mar. de 2016

After having bought an Acura in Florida, I have been extremely satisfied with my experiences at the Knoxville Harper Acura dealer. I wish I would have bought my car from them! Great, friendly staff and an excellent service shop that actually values your time.

headsx

21 de mar. de 2016

I AM OUT OF STATE CUSTOMER, My salesman Billy Morton arranged the sale ,all done by text and email, I knew what car I wanted, got the price looking for , drove from Ky., car sitting at door, signed papers, headed back home.SMOOTH, No HASSLE, EASY In, EASY OUT!Easier than going through McDonalds. A GREAT PLACE TO TRADE

Mitzi Surber

21 de mar. de 2016

I purchased a 2016 Acura RDX from Harper Acura. My husband and I felt at ease from the moment we walked in the door. Mark took great care of us. The transaction was smooth and professional. I would highly recommend this dealership to anyone that expects great sales and service.

Taylorreidy

20 de mar. de 2016

I had a great experience with this dealership and with Billy Morton. Came and looked at a vehicle early in the week and Billy knew all about the vehicle I was interested in. He did not pressure me in any way to drive the car and even gave me some time to look at the car and think about it by myself. It makes the world of a difference when you have someone to genuinely help you and not try to just get a sale. I came back to look at the car a second time and ended up buying the vehicle. The dealership was really well with helping me get the car for what I needed it for. Very easy fun experience and thankful for all the sweet people who helped me make a huge step in my life. I will definitely be back in the future and will recommend anyone to go look around and see what they have to offer. I was at the dealership after hours and they didn't make me feel rushed to get out of the dealership and Billy sat with me for a long period of time and helped me with the basics to the car before I left. I went to many dealers in the area and this was by far the best experience. ASK FOR BILLY, he is great!

lhawkins44

20 de mar. de 2016

Billy was essential in my commitment to choosing a new car. Was open to any questions and went above and beyond any expectations! The staff genuinely did care about the buyer and their experience.

Robp

20 de mar. de 2016

This was by far the best experience from start to finish that I have ever had trading in my car and purchasing another one. I want to say thank you to Billy Morton my Sales Rep who was very courteous, professional and knowledgable. All of the staff that I dealt with were awesome! I felt like I got the most for my trade-in than other dealerships were offering and the no haggle price (with no doc fees or other hidden fees) on the used vehicle I purchased was very competitive to any others that I looked at in the area. I look forward to buying my next car here at Harper Acura!

Susie

17 de mar. de 2016

Couldn't have asked for better service at this dealership. With the first call in I wasn't sure what to expect but from that point forward it was nothing short of excellent. Will gladly recommend this dealership to everyone I know and be back in the future for my next purchase. Thanks!!

rdsaylor

12 de mar. de 2016

I always feel like the most important customer they have when I come to Harper Acura, either for a new car purchase or a service visit. Mark always bends over backward to make the experience pleasant and efficient. Other (non-Harper) dealerships in Knoxville don't even come close in making me feel appreciated and valued. I plan to buy all of my future autos at Harper Acura.

Bigbosshogg

12 de mar. de 2016

The quality of service is second to none. I never once felt uncomfortable or felt that I was being pushed into something I didn't want or need just to get the sale. I definitely recommend Harper, and I know where I will be purchasing my next vehicle.

LoudonPhil

10 de mar. de 2016

Harper Acura always honors the appointment times scheduled and completes my regularly scheduled maintenance quickly and efficiently. If additional work is required or suggested, they do a great job explaining what and why it need to be done.

Todd R

7 de mar. de 2016

You can buy a car anywhere, but getting it serviced from people you trust along with gratitude and respect is like finding a unicorn next to a pot of gold! The service department at Harper will keep me coming back to this dealership for my car purchases.Todd RobinsonAthens, TN

KKane

7 de mar. de 2016

Ray was great to work me in and check out our vehicle. The service department was easy to work with and very helpful. Would highly recommend.

Fred100

7 de mar. de 2016

I was very pleased with the process Also not having to pay a lot fee was great Everyone was professional and seem to make a trade

Cpurnell1

7 de mar. de 2016

Mark and the Harper Acura staff did a fantastic job making my car buying experience as easy and helpful as possible. Mark was happy to help me every step of the way and helped answer any questions I had. I wouldn't go to another dealership other than Harper Auto Square. Great experience!

Lynn

6 de mar. de 2016

I was in the market for a new vehicleMine was 10 years oldI had friends tell me about your dealershipMy grown children wanted me to purchase an AcuraMark was very patient He really knows the Acura RDXShowed me all the pluses of this vehicle Once purchased spent quality time helping me with the technology Wonderful experience

Cathy83

6 de mar. de 2016

We always get excellent service, even with an older vehicle. We bought our 2003 MDX there new, and we are always treated like we still own a new vehicle. It has been an outstanding SUV, and service has also been outstanding. We may be buying a new MDX within the year, and we know where we will go!

Tbird

5 de mar. de 2016

I have now leased three vehicles from Harper Acura. My five year history with their sales and leasing, finance and maintenance staff has been wonderful. I plan to remain a loyal customer!

Mitzi

3 de mar. de 2016

Can't say enough about the top notch treatment we received. We love our 2016 RDX. Mark was so great to work with. This dealership is highly professional and they care about their customers.

KenMN

1 de mar. de 2016

I flew in from out of state, got picked up right on time by Joey, and the vehicle was exactly as pictured/described. Very fair price, excellent extended service product at a very fair price, and a no-pressure environment.

Sheahaus

29 de feb. de 2016

Ray was quick to fit me in on very short notice which I greatly appreciated. He provided me a loaner which I initially did not think I needed, but ultimately did need. He had it waiting for me when I arrived. The service was great taking especially good care of my corroded battery cables!I highly recommend Harper Acura, Ray, and the entire service team. Of course, they washed my MDX - great job!

MDX career owner.

28 de feb. de 2016

I have purchased Acura MDXs from Harper since 2001 and our 2014 MDX is number seven. I would hate to go anywhere else.Last Monday I got a call from my wife telling me that the MDX had a warning light re the engine and the emissions control. I drove our truck to her and swapped vehicles and drove the MDX carefully to Harper's. It was a Monday morning and of course I had no appointment. The service manager put me in line and, although a long wait the problem was diagnosed and the engine emissions software was updated thereby fixing the problem.

JCR26

25 de feb. de 2016

I had my service last Feb. 17, 2016. The staff has consistently treated us with respect and kindness. Service is always outstanding from scheduling till when you pick up your vehicle.

James & Chrisite Gorman

23 de feb. de 2016

True meaning of professional and courteous. They made spending a lot of money fun and exciting, I would recommend to anyone and everyone to visit Harper before going anywhere else to buy a vehicle, you will be happy you did.

Momdriveseverywhere

19 de feb. de 2016

Thank you Billy Morton for your no-pressure, kindness and knowledge. You were a big factor in my decision to stay with Acura and purchase the car when I did.

Poffsrt8

16 de feb. de 2016

I located the 2014 BMW online. My first call I made I spoke with Billy. He answered all my questions I had by phone. Billy also answered all other questions I had by text, even after the dealership was closed. Would recommend to anyone looking for a great deal and salesman!

Esther1982

8 de feb. de 2016

I have bought 14 cars in 15 years!! This has been the best experience!! I would recommend for anyone who is looking for a car to get go buy from Harper Acura!! Billie Morton was an excellent sales person! Answered all of our question. Thank you for everything!!

HappyCustomer

7 de feb. de 2016

We wanted to thank Billy Morton for our recent no-pressure, great car buying experience! We would definitely recommend Billy and Harper Acura to our friends and family!

Loulabrll57

7 de feb. de 2016

Thank you Billy Morton for one if the best car buying experiences we have ever had ...and .... Without any pressure! We really are going to love our Acura MDX . You were so informative and helpful from the test drive till the last paper was signed. ( which was theFastest deal we have ever done). I loved the fact that this dealership has No doc fees and absolutely NO hidden charges. It is what they tell you it is. And then to give the lifetime power train warranty on top of everything else ..wow! We left feeling like we really did get a great car and a great deal!!!

Lake dweller

4 de feb. de 2016

Billy did a great job helping me work through my RDX questions, test Drive, and aligning to the purchase. The finance team had all my paperwork ready when I arrived making my checkout very efficient (20 minutes). The service group had my trailer hitch ready as planned. Great job Harper's and Billy.

Michael Burnette

4 de feb. de 2016

Harper's sales staff and auto prep team was extremely knowledgable and helpful in the process to buy my new RDX. Harpers use a straight forward process to purchase the RDX based on data from Acura and the Internet (no negotiation or having to check with boss).

anita123

3 de feb. de 2016

The folks at Harper treat customers like family. I recently took my TSX in for new tires and oil change. They gave me a loaner MDX (wow!) to drive while they performed the service. I consistently receive excellent, professional service at Harper!

Knoxvillian

29 de ene. de 2016

From a simple oil change to a major service or anot unscheduled repair, Harper treats you with respect and ultimate professionalism. I will not take my Acura anywhere else.

Mcross421

25 de ene. de 2016

We were approaching the end of our lease and my wife and I had been discussing out options. The next day, I just so happened that we received an email from Mark Cauthen about an offerer for existing leases. Mark answered all my questions regarding lease or purchase options over the phone. We made our first visit to the dealership two days later and loved the 2016 MDX.. A great luxury vehicle that runs and handles like a badass sports car! To make a long story short, we drove out with a new MDX with more features than our old car for the same payment. Just traded keys. O yea, they will also be giving us a check for 800.00 due to a software glitch. Easy as that....a great experience!

CharleneS

23 de ene. de 2016

I went in for a routine oil change, and mentioned another problem. The service department was able to diagnose and complete my repair in a timely manner. Ray kept me informed about the repairs, and the time involved. A loaner car was available, and the day went great. I highly recommend Harper's service department.

Lindsayr

20 de ene. de 2016

My wife and I were looking at buying a new vehicle. We decided to look at the Acura. We had never owned one before but we do now. Billy Morton,our sales person did a great job in explaining everything about the car. Very patient with us. Score 1 for Harper Acura 0 for Lexus. Very happy we stopped by Harper.

mickiecro

18 de ene. de 2016

I bought my 2011 Acura MDX here and have had all my service done here. I am extremely pleased with the Harper folks and would not hesitate to recommend Harper for sales or service.

Sheahaus

18 de ene. de 2016

Ray and Harper Acura did a great job getting my lug nut off and warranting my battery. Ray took care of me and my MDX very quickly.

Sandy R

16 de ene. de 2016

I purchased my Acura MDX at Harper Acura and felt treated very well. The people are excellent to dealwith and I would highly recommend Harper for the purchase of your next vehicle.

Kristee

14 de ene. de 2016

I want to say a huge THANK YOU to the guys at Harper Acura. I really appreciate the knowledgeable, low pressure sales staff who made my car buying experience a breeze. Thank You and Happy Hondadays Shane, Steve, and Tom!

Jake5555

13 de ene. de 2016

As usual Harper Acura did a very nice job handling my parents as they searched for a new or used RDX. Billy did an excellent job for us all the way through!

wingnutty

13 de ene. de 2016

Bought two cars and had all service done here since 1998.I have nothing but good words for Mark Cauthen and Richard Tompa and his crew.

KC

12 de ene. de 2016

I had always heard stories of people with terrible car buying experiences where the sales reps bombarded you and were very aggressive which made me a little nervous about beginning the process of buying my first car. This however was far from the case in dealing with Billy at Harper Acura! He was very informative and helpful but never pushy! Since I was a first time car buyer I had lots of questions and he was very patient with me during the several days I worked with him until I decided exactly what car I wanted to purchase. He strived to ensure I was well educated and understood all my options which I really appreciated and did not rush me or push me before I was ready. Even after the purchase the follow through has been amazing! It was truly an excellent car buying experience!!

jmgager

12 de ene. de 2016

Worked with Mark Cauthen and had a great experience. Our time was not wasted while on site. We truly enjoyed how smooth these transaction was to complete and move on with our day.

eayers14

11 de ene. de 2016

We began our long, rigorous journey of finding a good, used, affordable, dependable vehicle after we lost our previous one to water damage within the engine. We spent hours on the internet searching, organizing, and making a list of the ones we wanted to check out. Day 1: the entire day spent at a dealership (we won't mention the name), which turned out to be a waste. Day 2: continued to spend hours upon hours searching online. Day 3: we stopped at 3 car lots, test drove some vehicles, and made a 'list' of possibles. We then drive to Harper to check out a Toyota RAV4, which I originally had no interest in, but my wife insisted. Long story short, if we would have started here we could have saved so much time and energy. The entire experience, from the time we walked in until the time we drove off in our newly owned Toyota, was the most relaxed, hassle free, consumer oriented, hassle free experience we have ever had. Billy Morton, our sales guy, was amazing and did anything he could to help us out with our needs. From now on, this will be our first stop when searching for a future new/used vehicle!

Phil378

10 de ene. de 2016

This was a very pleasant experience. The staff at Harper Accura was very knowledgeable and easy to work with. I would highly recommend this dealership to anyone looking for quality vehicles.

Hal123

10 de ene. de 2016

Pleasant, low pressure car buying experience. Also the staff at Harper are very knowledgable and easy to work with. I have bought a lot of cars, this was my best experience yet.

Jb

9 de ene. de 2016

This was an amazing experience n buying a new car. The dealer was able to find the car we wanted and when we came to pick up the car everything was ready. The features were explained well and demonstrated. Billy Morton was very knowledgeable on the technology and provided significant hints on how to use most of the features. Of the 8 cars I have bought in the past this has been the best. I would definitely buy other cars from Harper!!

Carbuyer

7 de ene. de 2016

Great experience at Harper start to finish! Extremely pleased with salesman, Mark Cauthen - thorough, knowledgeable and personable. Even went extra mile after explaining features, to come to our home to set up garage door and openers.

Dale

7 de ene. de 2016

I purchased my 2015 RDX from Joey Tipton. Yesterday, I took it in for service and talked with Brad Laura. I have also talked by phone with Richard Tompa. All three provide great customer service. It is obvious that taking care of the customer is stressed at every level at Harper. I can't imagine better service any where else.

smarshall

6 de ene. de 2016

We worked with mark, and he was very knowledgable and patient. We were unsure if we were going to buy the car, and he let us test drive multiple models and was incredibly accommodating. We would recommend him to anyone.

Carol3333

6 de ene. de 2016

Harper Acura is an exceptional dealership! I purchased a 2016 RDX in July of 2015. The salesman was very knowledgeable about the vehicle, and he did not pressure me at any point in my decision-making. Recently, I scheduled my first service appointment for routine maintenance. Every employee I dealt with was polite and accommodating. The service was performed in an efficient manner, and the waiting time was minimal. I love being a part of the Harper family!

Clines4

5 de ene. de 2016

This is our second time at this dealership buying from Mark. We came back because of him. He was honest and knowledgable and makes us feel like he is genuinely wanting to help us. We would highly recommend Mark and this dealership.

Adw423

5 de ene. de 2016

A great and easy experience! Mark was great and very knowledgeable. He was honest and a fair dealer. We would absolutely return. Thank you for making our experience enjoyable.

Kbasha

5 de ene. de 2016

I visited this dealership based on a recommendation from a friend. It was a pleasure to work with Mark who was very patient. Instead of trying to sell the car like every other sales consultant out there, actually he helped me buy the car. I will definitely recommend this dealership to all my friends esp. to Mark. We are very happy with the car and glad we bought it at Harpers. Thanks Mark.

johnharris1947

5 de ene. de 2016

Good selection with no pressure. Mark and Business Manager were very professional and knowledgeable. I would recommend this dealership if you are shopping for a new Acura.

Love our Acura

4 de ene. de 2016

We enjoyed working with Mark and Tom and never felt pressured. We were impressed with their knowledge and attention to details that were important to us. We would highly recommend them if you are looking for an Acura.

Magnus,Ron2015

4 de ene. de 2016

What made our buying decisions easy and comfortable was the excellent performance and demeanor of Mark Cauthen...we purchased both an RDX and a MDX from Mark this year. Before retiring, I was a Regional Sales. Marketing & Technical manager in the High Tech industries so could appreciate Mark's ability to determine and qualify our needs, walk us thru the featurs and advantages of owning an Acura SUV and convert those features and advantages into benefits for us. There was no self centered or forceful behavior on Mark's part which would result in my wife and I taking a walk.We appreciated the fact that Tom Harper stopped by to say hello while purcasing our RDX. The handling of the closing in both cases was refreshing as compared to other dealerships.Ron Magnus

fred79

4 de ene. de 2016

Salesman were very responsive to requests, questions and financial decisions. Couldn't be more satisfied with the experience. Very honest and straight forward, made buying very easy.

Boyerweaver

4 de ene. de 2016

Mark and the Harper family have treated us like we are special and mean a great deal to them from Day 1! I would not go anywhere else for a vehicle!

MJC

4 de ene. de 2016

This was our second purchase at Harper's Acura dealership. Mark Cauthern was polite, responsive, and efficient in answering our questions and providing insight relative to the RDX that we purchased. Also he has contacted us several times following the sale to ask if he might assist us in some way or another. Very thoughtful of him

Homework2000

4 de ene. de 2016

Mark Cauthen was extremely helpful in the purchase of my new car. (Lease) He thoroughly explained all of my options both with my car and purchase choices. This was a stressful time due to a car accident which totaled my previous Acura.This could have been even more stressful with the buying process. Thanks to Mark and the team, it was seamless. They went above and beyond to make it an easy process and transition to a new car.. Tom also thoroughly reviewed the financial options. I will continue to do business with Harper due to their professionalism and great customer service. Brad and Ray in Service always greet with a smile and How can I Help attitude as well.

millie

4 de ene. de 2016

This was the fist time at Haper Acura. We were very happy with the whole process of purchasing a car.Everyone was very polite and professional. We would and will definitely recommend Haper to a friend or family member,

Michele B

4 de ene. de 2016

This was my first time purchasing from Harper Acura and the whole process was stress free with no hassles at all. Steve Rhea was my salesman and he was extremely professional and a pleasure to work with. I would highly recommend Harper Acura to anyone looking to purchase a vehicle.

Michele Bass

4 de ene. de 2016

I would highly recommend Harper Acura to anyone. The whole process was stress free and everyone was really professional. Steve Rhea was my salesman and he was very professional and a pleasure to work with.

Hillbillycarguy

1 de ene. de 2016

We purchased a used auto and it was a smooth easy experience. We will come back when we're ready for our next vehicle. Thank you Billy Morton!

joaniez

31 de dic. de 2015

Your service Dept and the quality of Acura keeps me coming back when I'm ready to purchase a new vehicle!Your service Dept employees are always friendly and professional. I know that my vehicle will receive the very best servic possible!

rtenry

26 de dic. de 2015

We recently purchased a used car from Harper Acura. Joey (salesman) and Todd (finance manager) could not have treated us better! This was our first purchase from Harper. We plan to turn to them for all of our future purchases. Highly recommended.

Ryan Tenry

26 de dic. de 2015

We recently purchased a used car from Harper Acura. Joey (salesman) and Todd (finance manager) could not have treated us better! This was our first purchase from Harper. We plan to turn to them for all of our future purchases. Highly recommended.

New customer

23 de dic. de 2015

This dealership is extremely professional, courteous and knowledgable. Billy Morton is an excellent Sales Consultant. Without question our best car buying experience. I would highly recommend Billy and Harper Acura. Our new MDX is awesome.

Black Beauty

21 de dic. de 2015

Looking for a new or used car this is the place! Joey Tipton made us feel right at home. No pressure and no hassles. Loving my new "used" RDX! Would definitely recommend them. Service area very helpful and speedy. Had me in and out with a loaner in no time.

BT3778

16 de dic. de 2015

We were greeted promptly, service was completed quickly. Lounge was comfortable and well stocked to meet our needs for passing the time quickly. Up to date reading material. was at hand.

Aljwarwick54

14 de dic. de 2015

I had a great experience buying my used vehicle. Easiest buying process I have ever experienced. Customer service was excellent and great price on the vehicle. "Harper Care" was a great incentive. Billy M. was great salesman to work with and Tom P. took care of all my finance needs! Thank you all so much. Will definitely recommend Harper Acura!

redperkins2015

14 de dic. de 2015

Billy was extremely helpful and answered all of our questions. Harpers does not pressure you to buy a car like other dealerships. Tom in finance was very knowledgeable and helped us find the best loan available. This not my first experience at Harpers though, my parents have bought a car from here and I use to have my Audi serviced here. They have always been very courteous and great to deal with.

Mgarren101

14 de dic. de 2015

My husband and I had been looking for a reliable vehicle to purchase for my mom. With a limited income she could not afford to purchase another vehicle. I had been searching for months and was worried we would regret any decision we made and end up with a lemon. We stopped at Harper Acura fifteen minutes before closing. Billy assisted us with all our questions. He wasn't pushy and he was very personable and easy to talk with. Even though it was closing time he still checked on things for us and allowed us to test drive a used Acura MDX. We were very pleased with the quality of the used vehicles on the lot. Billy told us that Harper is very selective on vehicles they place on their lot and that gave us piece of mind. I am glad that we were able to find a reputable dealership that cares about their customers. It makes me want to come back the next time we purchase a vehicle. Billy made it very easy to purchase this car and worked with us from start to finish. We would definitely recommend seeing Billy at Harper Acura.Also Mom loved her Acura MDX!

Carol1201

14 de dic. de 2015

Buying a new car can be painful lots of hidden fees, waiting around for no reason, high pressure sales tactics, and the like. This was NOT the case when my husband and I walked into Harper Acura on Saturday. Billy Morton met us at the door, and he was friendly, low-key, helpful, and informative. No pressure-- just a sincere interest in helping us find whatever we needed. After a test drive, we decided to buy an MDX. The negotiation process was smooth, fast, and comfortable. We ended up with a fair price (no surprise add-ons), and the finance guy (Tom) was equally easy to work with. We left the dealership driving our new MDX, thrilled with the car and very happy about the purchase experience. We highly recommend this dealership.

Jerry Black

10 de dic. de 2015

I had a problem with the rear fuse box. Moisture was causing to short out. They fixed it promptly, no questions asked. they are great to work with.

baltica

8 de dic. de 2015

I recently expressed dissatisfaction with service received on Black Friday in a survey from Harper. The service manager called me personally and apologized and set up an appointment for me to bring my Acura back in yesterday. He greeted me personally and took my car for a test drive. As a result of the drive, he thought the torque converter needed to be replaced. I left my car in the hands of Brad Laura (who also graciously apologized for the Black Friday service I received) and provided me with a loaner car because the torque converter replacement was to take two days. I got my car back today and Brad was very helpful. I want to express my thanks to everyone at Harper for the way they responded to my concerns and the way they worked to replace the torque converter in a quick and professional manner.

Infiniti&beyond

4 de dic. de 2015

Thank You Billy Morton and Tom for my wonderful car buying experience. I saw the car online called Billy and within 20 min I got a call back that I was approved. Went to the dealership after work which was an hour before they closed. Billy looked over the car with me and answered all my questions. I was never rushed by him or Tom to make a decision. They stayed late with me and I drove my car home that night. I highly recommend you giving Billy a call for your car buying needs.

MonyGone

2 de dic. de 2015

Once again Harper Acura does an outstanding job. Made my appointment and came in and had a loaner ready to go as usual. Ray was great and made sure I was taken care of even when they got a bit behind, which wasn't a problem since I had a loaner! At checkout, Ray explained what they did and what they found. Highly recommend Harper for the professionalism and excellent customer service. Thanks Ray P. for making my rainy day brighter. Sharon D.

Altimafast

2 de dic. de 2015

The exact vehicle I was looking for became available at Harper Acura. Met Billy the next night 30 minutes before closing and he showed me the vehicle even before they had time to get it show ready. Answered all my questions and the best part didn't pressure me into anything. Felt great about meeting him and knowing the Harper pride they put into the vehicles the sell. Decided to come back and purchase the vehicle based on the great experience I received. They took my trade in and gave me a fair deal 3 days later.

Rich M

2 de dic. de 2015

Richard runs a first rate service dept. Would never consider buying a car from any other dealer , because of Rich and his service personnel.Rich Markiewicz

Frank Kinnear

1 de dic. de 2015

The best car buying experience I've ever had. Everyone I came in contact with was very friendly and helpful from my initial visit to picking up the car.

Tmcgrither

30 de nov. de 2015

I took my 2014 MDX in because there was moisture inside one of my headlights. They replaced with no questions asked and as always everyone I dealt with went above and beyond. Always a great experience. Keep it up Harper Acura!

jhcroehl

28 de nov. de 2015

I decided to try the express oil change service. I arrived around 2:00, no appointment, and was back on the road by 3:00. Same excellent service we all expect and receive from Richard and his staff at Harper Acura. Thanks again, good job Kayla.

Sybil Gamble

23 de nov. de 2015

We were extremely pleased with our purchase and the Harper Acura staff. Our salesperson Billy was polite and friendly. After our purchase he went over the car's functions and how to use them. My husband and I went away with the feeling that we will be back in the future .I would definitely recommend Harper Acura.

Especkne

22 de nov. de 2015

This is the second vehicle purchase and was just as good as the first. Every aspect of the process Harper and Mark do perfectly. I will continue to be a loyal customer.

Pwrinkle

22 de nov. de 2015

My overall experience at Harper Acura was excellent. Mark Cauthen was very knowledgable about the vehicle and more than answered all my questions. I was also pleased with the speed of the process. I don't enjoy the negotiation process when having to buy a new vehicle and trade in my existing vehicle. However this time, with Harper Acura, it seemed to go very smoothly. Tom Pack also did an excellent job working with me to meet my needs. Thanks you all and I love my new MDX!

Happy Acura Buyer

21 de nov. de 2015

We feel this has to be the best car buying experience we have had over the years. Mark was very knowledgeable and professional. He went out of his way to show us what WE were interested in. The process was top notch from start to finish. Being retired military we have dealt with car dealerships from New York to Florida to Texas and I can say, without hesitation, that this car buying experience was by far the best. From Mark Cauthen to Tom in finance the process was second to none. Your price for our purchase was better than other dealerships without even the usual "back and forth". Again, thanks to Mark, Tom and your team. You have definitely secured our future business.

Picky Buyer

20 de nov. de 2015

This was an out-of-state purchase, which I initiated online. Mark responded to my initial email. As we communicated and I compared vehicles, Mark answered my questions without pressing for the sale. It was a very favorable experience & I would recommend Mark as a sales associate and Harper as a dealership.

Rocky

20 de nov. de 2015

Mark and Tom were so helpful at Harper Acura. Mark helped us find the car we wanted, answered our many questions (very patiently), and did not pressure us at all. Tom was extremely patient with my husband and made the paying part as painless as possible! They made sure we knew the features of our new car, have called to check back on us and helped schedule a time to bring car back to add the additional features we want. Look forward to many years of dealing with them. Even met Mr. Harper!

rrod2007

20 de nov. de 2015

Great experience. Mark C. was great and extremely helpful. It was worth the 700miles road trip to pick up the vehicle. Facility was very clean with a friendly atmosphere. Harper Acura thank you

Amy

16 de nov. de 2015

Both Billy Morton and Tom were extremely friendly. Total experience in leasing the RDX was phenomenal. Never felt any pressure to make a decision. I would definitely go to Harpers for my next vehicle. Very happy.

Marvin

15 de nov. de 2015

The sales rep we dealt with 99% of the time was Billy Morton. He is surely the person to ask for when you go to Harper's to purchase a new Car. He was very knowledgable and friendly and quick to answer the many questions we had about the car and the services at Harper's. We never felt pressured and we know we received the best deal around. We left very satisfied.

Randy P

13 de nov. de 2015

I've always taken my Acura MDX to Harper Acura for service. Their customer service is extraordinary. The service reception area is clean. I am always greeted by name and they pride themselves in taking great care of their customers. I will buy another new car at Harper Acura solely due to the service I have received!

Darren

13 de nov. de 2015

Leased a new Acura TLX today and Billy Morton and Angela Patrick made the transaction very effortless. I would highly recommend this dealership to anyone looking for a vehicle.

Greg

3 de nov. de 2015

My wife and I had a great experience buying an MDX this evening. Billy Morton worked with us over the past few days, and he was excellent. I never felt pressured, and he was very patient and informative. Tom was excellent as well. It was the best purchase experience I have had.

John White

3 de nov. de 2015

Found Harper via the internet and liked their selection of previously owned Acuras. Talked with Joey Tipton on the phone before we got there and found him perfect to work with. Drove home that evening in a new-to-me previously owned Acura - the fifth Acura I have purchased. Love the car, love Acura Service Departments and our thanks to Joey for making it a pleasant and easy transaction.

Barry

2 de nov. de 2015

I took my Acura in for an oil change, Tire rotation and fluid top off.My car was returned to me washed and vacuumed in just over an hour.This is my second Acura and I have always found the service department very helpful.The service manager, Richard Tompa and the other employees I had contact with were all very friendly and helpful.

James Gibson

30 de oct. de 2015

Outstanding service with a no-nonsense approach. Very satisfied!

Joan

28 de oct. de 2015

I took my Acura TSX in for an oil change. The service was excellent Very professional & fast. Hardly a 40 minute wait.Good coffee too

J Mckenzie

28 de oct. de 2015

I don't live in the Knoxville area but have been so frustrated by dealerships near me. It was well worth the drive when I traded my Honda for a new Acura. Mark was the associate that helped me and couldn't have been more helpful. Everything was exactly as represented when I arrived to pick up my Acura. He made sure I was familiar with the key features before I left the lot. The follow-up has been great as well. I highly recommend Harper Acura.

Matthew Brewer

28 de oct. de 2015

We bought and traded over the phone. Was a very pleasurable buying experience.

Kip1022$

26 de oct. de 2015

Services on our 2008 Acura MDX were exceptional. They were efficient and on time. They also allowed me to drive a 2015 Acura MDX for a loaner vehicle.

Mark S.

20 de oct. de 2015

I would not consider myself your typical Harper customer. I was not planning on buying a vehicle anytime soon when my wife called me Friday evening to let me know that the transmission was slipping on our 2006 Ford Expedition King Ranch. I was in NC on a business trip. I did a search on Autotrader and found (2) 2013 King Ranch Expeditions in Knoxville. Saturday morning I went to a well respected used car dealership on Parkside Drive to see the King Ranch Expedition they had. I loved the vehicle but they were not willing to work with me on the terms. They would only submit the deal to one credit union and could not get an answer until Monday. I immediately went to Harper Acura to see the 2013 King Ranch that they had. Their vehicle had approx. 10k less miles (still under warranty), they were asking $2k less, offered $1k more on my trade and submitted the deal to multiple lenders to get me a rate that was approx. 1.25% less than quoted at the other dealership. Not to mention they got the deal approved that morning with only$1k down. The other dealership was requiring $3600 down and no answer until Monday. I drove off the lot that morning a happy Harper customer. Mark Cauthen was very helpful throughout the initial process even though this was a used non-Harper vehicle. He then introduced me to Tom Pack the finance manager. Tom worked very hard, as mentioned above, to get the deal financed. That was not an easy task considering it was a Saturday and my current financial situation. Throughout the process Tom was very honest and made me feel like a friend, not just another deal. I am very grateful to Mark and Tom for all that they did to help me. I don't know if I will ever be in a position to buy a new vehicle from Harper but they will definitely be the first place I look when I am in the market for a new or used vehicle. Thanks Harper, you have a great team!

FJTingle

19 de oct. de 2015

Great experience! Mark was friendly and helpful. No pressure at all. Very patient through all of my questions. Focused completely on my satisfaction. Highly recommended!

1125art

17 de oct. de 2015

Mark Cauthen is a great salesman,very knowledgeable. The vehicle drives great . The interior is verycomfortable. I think it will be great for long trips.

mr mox

15 de oct. de 2015

I bought my 2006 TSX from Harper Acura and have had it serviced there ever since. The team lead by Richard Tompa is fantastic including service manager Ray Panzera who took care of me at my most recent visit. Scheduling is easy, everybody is friendly and knowledgable, and what needs to be done is done right. I will be coming back as long as I own my car, and I highly recommend Harper Acura to all other Acura owners in the Knoxville TN area.

jerryb

14 de oct. de 2015

I checked three Acura dealers in TN and Harper was the best. By far. Other dealers played all the annoying old school 'what's it going to take to get you in this car?' schtick but Harper, specifically Bill Morton, were professionals and treated me and the transaction with respect. From initial contact to signing the papers and taking deliver, it was a great experience all around. Can't speak for the service department yet, but initial impressions are good. Overall, I recommend Harper Acura and Billy Morton.

knoxxlaw

13 de oct. de 2015

My experience with Mark and Harper's could not have been better. Mark was knowledgeable and professional in every way. He did not pressure me in any way. He showed me vehicles in which I expressed an interest. He answered all of my questions. And he got me completely familiar with and comfortable with the vehicle that I purchased. I would rate him A plus.

Caroline1

13 de oct. de 2015

I hate buying cars, I really do. I've said this a 100 times but apparently, I had just been buying my cars from the wrong people! Mark Cauthen and Harper Acura did not pressure us into buying, were incredibly knowledgeable about their product and fair with their pricing. I am officially a fan of Harpers and Mark! P.S. I ?? My Acura.

Ben

12 de oct. de 2015

The sales team at Harper Acura is incredible. My family has done business with Harper VW for years, but with this being my first car purchase on my own, I wanted something different and I wasn't quite sure what to expect from Acura, but throughout the entire process Mark Cauthen was quick to answer any questions I had about the car and ensured that it was the right fit for my needs. As any first time car buyer knows, financing can be a stressful process, but when I found my TSX Mark handed me off to Tom Pack who was extremely helpful and ensured that I got the best deal possible. Overall I had an excellent experience with the Harper team. I love my TSX and Harper!

Dennis

12 de oct. de 2015

Very friendly and professional, knew the car and did a great job of showing me how the vehicle worked.Worked with me so I would get the vehicle I wanted and needed.

Pstamps

11 de oct. de 2015

Absolutely loved working with Billy Morton. He was very honest and more then helpful with finding a car. I recommend him to anyone looking for someone trustworthy.

newmountain

11 de oct. de 2015

I was seen on time and the service was completed in the time estimated. I really appreciate the quick service since I drive almost an hour to use Harper Acura.

Alice

9 de oct. de 2015

My experience working with Mark was very plesant and not pressured at all. Mark was very helpful with teaching me to use all that came with my new Acura.

Rob 865

8 de oct. de 2015

The staff was friendly and knowledgeable and took the time to answer my questions in a thorough manner. I am very happy with my TLX and would highly recommend Harper Acura to anyone.

memjones

8 de oct. de 2015

I had a great experience buying my new Acura MDX at Harper Acura. Mark is a great sales person and was very helpful. Great overall experience.

dave944

8 de oct. de 2015

Going to the Service Dept at Harper Acura is like going to see Friends with perks. I drive 2 hours and will continue because of the personalized service and the quality in which they perform it.

AJCounts

6 de oct. de 2015

Very pleasant car buying experience. Mark was helpful but never pushy. There was none of the back-and-forth that can make car buying so exhausting. We got a fair price for the new car and for the trade-in. I'm new to Acura but am loving the car and looking forward to Harper being my new car home!

DustBunny

6 de oct. de 2015

Inquired about a car online. Within minutes I received a reply from Billy Morton. Stopped by to look and test drive the next day. Harper Acura knows how to make buying a car a great experience. No pressure and no games.

David Brown

5 de oct. de 2015

Our buying experience was very good. No issues.everything we were told before we arrived were accurate and factual. Trust is everything.

lhstockett

2 de oct. de 2015

This is the way business should be done everyday everywhere! The whole team is always pleasant and thorough! They never seem to have a bad day!

David Morgan

1 de oct. de 2015

This was the fastest, easiest, most stress free car buying experience we have ever had anywhere! The salesman actually listened! No pressure. Just very personal, courteous service. We just bought so we have no experience with the service department yet so cannot make a comment. We would highly recommend Harper Accura based on the sales experience though. My husband is in sales, racks up ALOT of miles and was interested in a slightly used (4,800) mile vehicle - he told the salesman up front he was interested in a used vehicle with minimal miles at a good price and that is exactly what we got! We love our MDX! Steve was great to work with and we would buy from Harper Acura again. This was the least amount of time we have ever spent at a dealership to buy a vehicle, it was a no pressure sale and a very pleasant experience all around. The only thing better is driving the car and the Acura quality speaks for itself.

Chuckela

30 de sep. de 2015

We were ready to move out of our Honda Odyssey in favor of a grown up car. After two weeks of searching, test driving, and fighting the desire for a sports car, I walked into Harper Acura. I confess I had a negative bias because I had heard negative things about arrogant sales staff, particularly toward young single women. (I'm neither young nor single but still want to see them treated well.). The rumors could not have been less accurate. Billy Morton is both passionate and informed. He was warm without being pushy. Pricing was fair (including trade in value) and not really an issue. I ended up leasing which I have never done before. He made even the math simple. Plus I love the car. No talking to the manager. No feeling that I got out haggled. None of it. Just a financial transaction with some excitement attached to it.

skocz

30 de sep. de 2015

Having owned a 2011 Acura MDX, there was no hesitation returning to Harper Acura to purchase my second vehicle. Working with Billy Morton, the process was straight forward and my questions were answered. At no time was I pressured to purchase and with expert guidance from Billy, I purchased a 2016 RDX. Love the car, dealership and personnel!

Jerry Black

25 de sep. de 2015

I have always found the people at Harper's Acura to be friendly and anxious to please. Ray Panzera was the service person I dealt with last time and he is most cordial. He goes out of his way to make sure I understand what is being done and why.

gibbonbn

23 de sep. de 2015

Found potential vehicle online, called and spoke with Joey. Negotiation was quick and transparent. Looked at similar vehicle locally but chose to drive two hours to Knoxville because of more helpful, professional staff and $2000 less for similar vehicle.

AP

22 de sep. de 2015

So glad I stopped by. After considering another vehicle, I stopped by just to look. Billy showed me the TLX and I loved it- from features to price it was an easy choice. Billy was very straightforward through the process and did great explaining and helping me understand the lease and my options. My experience at Harper from all staff, finance and with Billy was excellent from pulling in to driving away!

Softcloser

21 de sep. de 2015

If you are looking for a dealership that prides itself on service and taking care of their customers, look no further than Harper Acura. The service dept there is friendly, consultative, and eager to help you take care of your Acura. I have owned about 7 Acura products of different styles and models and Harper has never failed to keep my car on the road at a price that I can live with. Richard Tompa is the model of service and has kept me from making bad buying decisions in the past, potentially saving me thousands of dollars. I trust him and his staff implicitly.

Moses

18 de sep. de 2015

Seamless buying process. No pressure to make a purchase. Everything was explained clearly and in a timely manner. The pricing was also competitive with other markets.

SwerD 727

17 de sep. de 2015

Thanks Billy Morton for being so helpful, explaining and answering all my questions and making me feel comfortable. Now I own a beautiful 2015 TLX

Bdand15

11 de sep. de 2015

My brother referred me he had bought his Acrura from Harper so I went in and Billy Morton and the Harper Acura staff were fabulous to deal with. Very fast efficient they listened to what I wanted and needed and were able to deliver. Even days after following up to make sure I was happy. I would recommend them highly what a great experience. I love my Acura MDX

Kim

10 de sep. de 2015

Billy provided an extremely high level of service at all points during the process of buying my RDX! He explained every thing clearly and there were no surprises.

Triumph

9 de sep. de 2015

We bought a 2015 TLX and appreciated Steve Rhea's helpful and low-key manner during the sale. He invested some extra time helping my wife sort out all the new electronic features on the car, Contact with other staff during the sale was also positive.

Acura MDX 2012

7 de sep. de 2015

I bought a 2012 Acura MDX and it was a good experience. Billy took care of everything. My husband already owned an Acura before and I have owned a Honda Civic and Accord, so we are satisfied with the quality of this type of car. I am happy with my car so far.

Millie

4 de sep. de 2015

Thanks to Billy Morton for excellent service. Billy was a great listener, madeHelpful suggestions that helped me make the best choice for my new car. The RDX is a perfect fit. Thanks Billy!

Bubblesontarget

28 de ago. de 2015

Billy Morton is the most outstanding and fantastic Acura salesman! He is knowledgeable, friendly, outgoing, and will help you with anything! A+++++ Go see him!

Hamlett

22 de ago. de 2015

Upon entering the dealership, a couple salesman passed by my husband and I and never spoke; however the salesman who was with another customer stopped and asked if we had been assisted. We said no, and he said he would be happy to help as soon as he finished with his customer. After directing them to the finance office, he provided excellent customer service from the time of the test drive throughout the entire process, and followed up after purchase was finalized. My ratings below are based solely on the quality I received by the salesman, Mark Cauthen; otherwise, they would not be as high.

WestTNborn

20 de ago. de 2015

Billy Morton spent considerable time with us even thorough we inform him we were just shopping around. He answered all questions posed to him, provided the information requested. He did not put any pressure on us to make a decision right away. When we made our decision he was accommodating to our schedule for delivery. We were not pressure to buy extended service contracts or warranties, we appreciated that. Over all a good car buying experience.

Jhopelewis

20 de ago. de 2015

I would like to Thank Billy Morton, he was very helpful and answered all my questions. He was very patient with me and my family! thanks again!

kang.225

20 de ago. de 2015

I purchased my certified 2012 Acura TL Advance at this dealership. From the minute I pulled up for the first time, there were no pressure sales tactics and they let me take the car by myself on a test drive. We were able to agree on a fair price via email/phone, since I reside in Nashville. Once everything was agreed to, I grabbed a rental car and headed to Knoxville to pick up the car. Mark Cauthen was great to work with and everything went smoothly. He set up Shane to pick me up in my new car at the airport (after dropping off my rental car). Great service and smooth transaction. I highly recommend this dealership.

ERDX77

20 de ago. de 2015

The team at Harper was great. Billy was easy to work with and accommodated my budget. I purchased a certified preowned vehicle and I am very happy with my purchase.

elaine1131

18 de ago. de 2015

Purchased a 2010 Lexus from Mark Cauthen at Harpers Audi. Mark was wonderful to work with ( as was the entire staff at Harpers) from the beginning of the process to the end. We were dreading buying a new car and had procrastinated for many months. Mark Cauthen made our buying experience easy, enjoyable , convenient and most of all stress free! I highly recommend Harpers and especially do your business with Mark Cauthen! Harpers is blessed to have him on staff!

Court415

17 de ago. de 2015

Billy was so helpful and friendly during the process of leasing my RDX. He got numbers where I needed them to be, he made sure I knew all of my options and exactly what I was getting. He called as soon as he knew when my vehicle would get to the lot. Both this experience and my previous experience with Harper has been fantastic.

Smaness

17 de ago. de 2015

Very friendly, salesman, finance,service techs, and parts personnel. This is my second vehicle purchased from this dealership. They make me and my family feel at home each time we visit. I highly recommend this dealership with any purchase.

Kat177

16 de ago. de 2015

I had a general idea of what I wanted when I went in, Mark listened to me and was very informative about all of the models and options. The transaction was very smooth, I was in the middle of moving and didn't have a lot of time to spend, he took care of the transaction, thought of all of the details and it was very smooth.

James

16 de ago. de 2015

I can buy a car anywhere but I choose Harper Acura because of (1) Richard in your service department is awesome very customer oriented. (2) I have bought an RL, 2MDXs and RLX And I have always felt I got a fair deal. I think the key is trust and good service

MAJ Watts

16 de ago. de 2015

Mark and the team at Harper was excellent to deal with. I drove over 3hrs to do business with them because they didn't play games like many of the Acura dealers in Atlanta, Nashville, Huntsville region.

GVL123

16 de ago. de 2015

Long time customer. Just recently purchased a TLX and an RLX about a month apart. Mark Cauthen was great to work with on sales side and I highly recommend him. Have had some issues with the RLX that have been a little disappointing but I've been very pleased with Richard Tompa's commitment to making it right and making sure I have a loaner during the process. I've been a long time Harper customer and don't see that changing.

jhcroehl

15 de ago. de 2015

The quality of the Acura vehicle and Richard Tompa's service department are what brought me back to buy another Acura. Mark Cauthen was the salesman I worked with and I found Mark to be very professional and very comfortable to do business with.

Sleepnurse60

15 de ago. de 2015

Mark Cauthan made buying a car very enjoyable,no pressure which I really appreciate. He is very knowledgeable and helped me with the technical side of things. Very happy with my new AcuraMDX .

Tdiddytn

15 de ago. de 2015

We have always be pleased with Harper Acura. The sales staff treats you like family and makes you feel confortable. If this RDX ever wears out, we will definitely be back!

Screen Name

14 de ago. de 2015

Mark C very professional, knowledgeable, and great to work with.Best car salesman around. Wish more like him.Added words so the survey will close.

Happy Customer

14 de ago. de 2015

Mark Cauthen , throughout the process was , on a daily basis, attentive but never overbearing, responsive with solutions and quickly produced a car and deal that fit my needs. We did most of the arrangements via telephone and email since I live out of state. Everything was in order on the day we finalized the sale and I was able to drive the car home immediately. R. Jay Prusick compiled financing options, also working with me via phone calls and emails that were purposeful and prompt. The finalized paper work was nicely organized and sent to me in a timely manner, thanks to Amy Scates. I expect this second Acura purchase of mine to provide safe and reliable transportation for at least 10 years, at which time I hope that they will be there to provide another great purchasing experience with my next Acura. Thanks so much.

RZ

14 de ago. de 2015

Mark was great to work with. Very patient in explaining features, with no pressure. He placed a special order for my RDX and the car was delivered in the time framE promised.

Magnus,Ron2015

14 de ago. de 2015

Our saleman, Mark Cauthen, was truly a 1st class, professional salesman. He knew his product, understood how to convert features to benefits for my wife and me plus he had a really pleasant demeaner. Because of our experience with Mark, the Tom Harper greeting and the closing paperwork process, I look forward to eventually purchasing a MDX!Ron MagnusRetired Regional Sales ManagerDow Corning Corporation

RDS

8 de ago. de 2015

After owning numerous Honda vehicles I decided an Acura RDX would be my next vehicle. Research and word of mouth brought me to Harper Acura. Glad I came. After searching their website for the car I wanted I was able to arrange the deal including a fair trade allowance for my CR-V. Steve Rhea was the person I dealt with and handled all my requests. Being from out of town I was pleased that the actual forms signing process was rather brief. Will recommend Harper Acura to others.

Jabooti

6 de ago. de 2015

Drove from Atlanta to buy a car, Billy Morton was very professional and made this experience very easy. Which doesn't always happen when buying a car. Too bad we don't live closer

Jkrasher

5 de ago. de 2015

This car buying experience was one of the most simple and efficient and professional experiences I've had while making a major purchase. Billy was thorough, was attentive, and paid attention to my concerns. I've purchased plenty of vehicles in my life but this one by far sets that standard.

PG

3 de ago. de 2015

Billy Morton was an outstanding salesman who worked well past closing to ensure that I purchased the car that suited my needs. I saw the Certified RDX on the internet and knew that would be my next car after searching for over 18 months. Billy was pleasant to talk with, informative of the car's features, and patient with me as I signed all of the papers.

Tom

1 de ago. de 2015

I have purchased new cars many times in the past and I just hated the feeling of being descended on by sharks.when you arrive... Harper Acura is not like that.. We went in, met Billy Morton and loved the way he handled our needs. I never felt pressured and he searched the inventory to find the exact exterior and interior color we wanted. He was great to work with and did everything he said he would.What more can you ask for???Great dealership, great price, great automobileIll be back in a few years.SincerelyTom Whitaker

Barry

1 de ago. de 2015

I worked with Billy Morton. I typically associate buying a car with getting the Flu. Working with Billy was a very pleasant experience. He explained all the new whistles and bells, paired the Bluetooth system and assisted me in setting up other systems.I felt I was not pressured and was treated with respect by Billy as well as the Harper Acura Dealership staff.I knew the service manager, Richard Tompa from a prior purchase and he helped answer a question I had about the car I was interested in.The business manager, Jay Prusik explained all the extra packages that could be purchase and didn't try to force me to purchase the additional warranties or upgrade packages.This is my second Acura purchase from Harpers and I felt the trade in value they gave me for my old Acura was fair for a car with 174,000 miles Thank You,Barry Hensley

shareexperience1952*

30 de jul. de 2015

This is our first time buying an Acura. Billy Morton was our Sales Consultant, he was excellent. He listened to our questions and answered all with knowledge. There was no pressure to buy, we actually told him we wanted to see a few other dealers and he had no problem. We walked out with our new car the same day. R Jay the Financial Officer was also very good in answering all our concerns and questions. Everyone seemed to believe in Acura being one of the best/safest cars on the road....

M.Copeland

29 de jul. de 2015

I'd give Harper Acura and Billy Morton 5 more stars if I could! My first time buying a car from a dealership was absolutely amazing with Billy and Harper Acura. From the very first phone call to the very last visit, Billy made the buying experience phenomenal. The whole process I felt comfortable working with him. It didn't feel like a dreaded buyer-dealer experience but more like a friend helping you in a stressful time. Billy and manager, Angela Patrick were very gracious and understanding of my situation and provided me with a great deal and a HUGE smile on my face as I drove away in my car! I'd recommend Harper Acura to anyone searching for a vehicle! And if you can, get Billy Morton! He was an absolute pleasure to work with!!

AngelGulley

29 de jul. de 2015

Billy Morton was an amazing salesman. Very patient, no pressure and extremely dedicated to making sure had exactly what I wanted. Business manager R.Jay Prusik did an outstanding job of securing us the best financing and warranties to best meet our needs. Billy and RJ both stayed over 3 hours passed closing on a Saturday afternoon to give us the best service I've ever received from a car dealership. I highly recommend this dealership and these two amazing employees.

JENKINS

28 de jul. de 2015

Mark Cauthen was absolutely wonderful to work with during and following the purchase of our new vehicle from Harper Acura. My husband and I live out of state, and Mark worked with us to coordinate a fairly swift purchase and pickup of the vehicle on a holiday weekend. Mark was pleasant, knowledgeable, efficient, honest, and responsive. My husband and I encountered a few issues getting the paperwork to register our vehicle in our home state, and those issues were outside of the control of Harper Acura. Still, Mark and another team member, Amy Scates, remained available following the purchase to assist us in every way possible until those issues were finally resolved. I would certainly visit Harper Acura again for my next car purchase and would recommend Harper Acura and Mark, specifically, to anyone in the market to purchase a new car. We love our Acura and loved our experience with Harper Acura even more!

Johnson

17 de jun. de 2015

Shannon Harper and Mark, our sales rep, did an outstanding job taking care of our needs! Mike Phelps in the Parts department was also extremely helpful and made sure our questions and concerns were addressed. The sales manager, Angela Patrick, on the other hand, needs to make more of an effort to help the customer. She does not return phone calls and does not put forth an effort to make sure customers are satisfied. If it wasn't for Shannon Harper, Mark and Mike, we would have purchased a different vehicle somewhere else. Thank you Shannon, Mark and Mike for all of your help. We're customers for life!

SandyH

12 de jun. de 2015

We had a great experience buying our car at Harper Acura. No push irritating salesman. He was knowledgable, straight forward and helpful. We would definitely recommend him. And we love tha car!

jbbroadway

11 de jun. de 2015

No pressure experience. Great dealership, this is my 4th car from Harper and I've always had a good experience and I expect to continue having the same.

Sharp

11 de jun. de 2015

My wife and I both own Acura's bought from Harper Acura. Each time we interact with Harper employees, be it front desk, service, sales, parts, finance, or support we are treated with respect. We always feel appreciated. Recently, my wife was shopping for a new car. She looked at / considered a wide range of vehicles online and via conversations with friends. She narrowed the list to three, then discounted one prior to driving it simply based on the fit and finish of the product on the lot. She then drove one vehicle, liked it and was likely going to buy it. She then decided to go on and drive the MDX (the second of the two she had narrowed her list too) just to be sure. Once she drove the vehicle, and experienced how we were treated at Harper, she completely discounted the other vehicle and only wanted the MDX. Fortunately, Harper had a MDX with the options she wanted on the lot that day. It was priced fairly, and we closed the deal in just a few minutes. No long negotiations, no haggling, no arm twisting, no "what can we do today", no screaming about low rates , just simple professional business done well.

Lori

10 de jun. de 2015

We were greeted with curtesy and promptness. we had a rental car waiting for us to use. The experience was seamless and the windows looked great. We asked Mark to show us a few extra things we were unsure of and he was your usual friendly and knowledgable one, always treats like close friends. We even had a cool bottled water waiting on us when we picked up the car...excellent service!

convert

10 de jun. de 2015

I had significant problems with an MDX and the dealership was there to stand by me till the problems were resolved. I would recommend them to any prospective car buyer. The MDX we have now is a dream to drive and have had no further problems. From the service manager, (Richard Tompa) to the sales representative,(Mark Cauthen) and the vice president of Harper Acura(Shannon Harper) thank you and I definitely plan to be a long time customer of Harper Acura.

Bucky0710

10 de jun. de 2015

I feel you could give a little more on the trade-in I had but it worked out. Next time I'll sell my car first as I did the first time I bought from you.

MDXMan

10 de jun. de 2015

This is the third MDX I have leased through Harper Acura and the experience only gets better each time. I have had the pleasure of working with Mark Cauthen in the leasing of my cars and he has been a pleasure to work with. He is knowledgable, professional and willing to work to achieve a win-win for all parties. Mark is responsive, thorough and very easy to work with. He knows the vehicles and has answered all my questions.Harper Acura's Sales, Service and Management have worked together as a team to ensure that I have had a pleasant Acura ownership experience. I highly recommend Harper Acura and Mark Cauthen - I will come back to Harper for my next car.

acurafan2015tlx

10 de jun. de 2015

My experience with Harper Acura and Mark Cauthen was very positive. I had done my homework on the car and have purchased an Acura or Honda for our last 5 cars. The price was fair and the car delivery and prep top notch. I would definitely recommend Harper to my friends and would expect my service experience to be every bit as positive as the buying experience.

Rhonda Wilson

10 de jun. de 2015

We were looking for a good used car for our family and purchased a 2005 Lexus GX 470..this car was my dream car! Mark Cauthen was very welcoming to us and treated us great! We were extremely nervous about purchasing a used car but not everyone can purchase a brand new car....we have had to take our Lexus to the shop a few times since we purchased it in March but hoping things are ok now and we will have it for several years to come.

HappyHarperCustomer

10 de jun. de 2015

We've purchased three Acuras from Harper's since moving to Knoxville in 2013. Mark Cauthen is an amazing salesman--he delivers what he promises and puts our needs first. Even after the sale, he worked hard to ensure we were happy with each purchase and is one of the main reasons we keep coming back. The service department is the other. Brad, Ray, and Richard take great care of us and ensure our needs our met and continually exceed my expectations for great customer service. Harper Acura gets it right each and every time!!!

Brian

28 de may. de 2015

Traveling to the Knoxville area from Nashville for the day I ran over something on I-75 causing a blow-out. I pulled off the interstate to change the tire and noticed that whatever I ran over not only pierced the tire but also put a hole on the inside of the rim about the size of a half-dollar. I called my mechanic back in Nashville and they recommeded I go to Harper Acura and ask for Mike or John in the parts department. As luck would have it a customer was there having a rim replaced on his wife's car (she had hit a pothole that bent the rim). Mike was able to swap out my irreparable rim with the one from that customer's wife's car and mounted a used tire he had on site. When the repair was completed Richard took my car for a test drive to make sure the vibration from the bent rim wasn't unbeareable at highway speeds. As I prepared to pay for the repair I was told there was no charge. If that doesn't define "customer service" I don't know what does.

Cash

4 de may. de 2015

Harper is such a wonderful dealership to work with! Always makes the process as easy as possible! I will never buy a car from anywhere or anyone else but Harper! A special thank you to Michael & RJay we really appreciate it & absolutely love or new ride she is bad to the bone!!!

pam

22 de abr. de 2015

Purchasing a new car has always been a dreaded hassle at our household. The experience at Harper Acura was so pleasant that I wouldn't hesitate to purchase another automobile from them in the future. Our sales agent was Mark Cauthen and he was so easy to work with, very knowledgeable and extremely helpful!

Repeat Customer

21 de abr. de 2015

Again, our car-buying experience with Harper Acura did not disappoint. The very knowledgeable sales staff was patient in helping us with our car search, and very accommodating to let us drive the process. Mark was helpful in refining our search to fit our needs and our time frame - and we appreciate it! Thanks to all the Harper Acura team for their professionalism and continued good service.

WorldClassBMF

21 de abr. de 2015

Guys there knew their stuff...I did a lot of research on the vehicle(s) we wanted to look at before we got there and they helped supplement with their own experiences. "Signing papers" was quick and easy part. This team understood our life's busy schedule(s) and they stayed flexible with us thru the buying process. 5K into the new car and we're still lovin' it! Looking forward to taking it in to service to see their constant upgrades to showroom and service center...

JS

21 de abr. de 2015

I stopped by the dealership late in the evening and, even thought it was close to closing time, Mark was very polite and courteous. We test drove the car and worked out a deal the following day. Mark was very professional and easy to work with throughout the entire process and is certainly a credit to the organization!

kcool

21 de abr. de 2015

Our first contact with Mark was over the phone inquiring about a Certified Preowned RDX listed on the website. He was very patient with our questions and understood our needs. We went the next afternoon (late afternoon I might add since they close early) to test drive one of the models. He explained the features and options, gave us a great deal on our trade and didn't give us our vehicle. You read right - he didn't give us our vehicle. It needed to be cleaned and some options added, it was past close on Saturday, so he put us in a loaner RDX rather than send us home in our trade. He also sent us home with the manuals for our new RDX so we could read them and play with the loaner and ask questions when we returned to pick up our "new to us" RDX. The RDX, as stated, is a Certified Preowned, but really it was a service loaner that was in perfect shape. Harper takes care of their customers by having service loaners this nice. Looking forward to doing business for years to come with Harper Acura - and hopefully Mark Cauthen.

LE

20 de abr. de 2015

Called ahead about the car we were interested in that we found on KBB's local listings. I knew exactly what I wanted and found one at Harper Acura. Mark had the car right up front and ready to take for a drive as soon as we arrived. Once we returned from our test drive, we sat and talked for a short while and in no time, we had a deal. No pressure and no trying to sway us into a car we weren't there to see. I really appreciated the courtesy involved with our experience. My husband had a concern about the engine, that was stated on the certified pre-owned maintenance sheet, and our salesman and the service department was very accommodating with letting us get it up on a lift and check things out. Everything turned out fine and we proceeded with our paperwork. From start to finish, we were there only a few hours and I drove my "new to me" pre-owned car. I would definitely do business at Harper Acura again and I would recommend them to my friends. We purchased a pre-owned 2007 Toyota Avalon Limited.

JB

20 de abr. de 2015

My first contact at the sales department was with Mr. Mark Cauthen. He is a professional sales person not like what you expect from those car salesman out there. The way he approached us with full knowledge of the cars in the dealership and explaining the pros and cons, and not being pushy like other car salesman helped us a lot in our decision making process. Thank you Mark!

Tsmith23

20 de abr. de 2015

I just purchased my second Acura from Mark. He exceeded all expectations and made the buying process a breeze! I would Recommend him to everyone!

Slong53

20 de abr. de 2015

This is our 4th Acura. We bought from m.cauthen. Mark is top notch. Knows his product great. Catered to us and worked hard to meet our needs. Will seek mark out if we choose to purchase another Acura.

Fpitt66

20 de abr. de 2015

I recently purchased my 3rd Acure Harper Acura and I couldn't be happier with my vehicle and the service that has been given to me over the past 12 years. Mark Cauthen couldn't have made our buying experience any better and went far above what you would normally expect. I will always refer both Harper and Mark to all my friends when they are looking for a new car!Frankie Pitt,Knoxville, Tennessee

Darrell and Brenda

19 de abr. de 2015

Steve Rhea, great guy and made our buying experience as it should be. A lot of car dealerships will wear you out for days- he was professional all the way through from the beginning to the end of the transaction.

David

26 de feb. de 2015

Steve Rhea, we certainly appreciate the way you answered our questions, shared the facts and provided a hassle free purchase experience for us. You actually exceeded our expectations! You represented yourself and your company as a person of integrity. You are an asset to Harper Acura.

Afholla

12 de feb. de 2015

We contacted Harper Acura via the internet after not having any luck with finding the right inventory in our hometown. Steve Rhea immediately emailed us to confirm receipt of our inquiry (even on Sunday when the dealership was closed) and worked hard on numbers and quotes for us on a certified used MDX and a new MDX. We know that we can be difficult customers and very demanding, but Steve handled it all in stride and was incredibly patient and responsive over email communications and by telephone as we finalized the deal with him. He worked incredibly hard to win our business, but was never overbearing, pushy, or aggressive. Steve epitomized the best car buying experience we have ever had - he pointed out pros and cons to both vehicles we were considering, was upfront about costs, was laid back and genuinely helpful, and above all, respectful. He recognized that we had already done our research and wanted to make the process as smooth as possible. R. Jay was also great in helping finalizing financing. We 100% recommend Harper Acura and Steve Rhea and will be repeat customers in the future.

Andrew

15 de ene. de 2015

Michael Boswell, what a true professional! Michael was a true pleasure to work with, did not waste my time trying to show me things I "might" want, he knew what I wanted and showed it to me and I bought it. He was very friendly, well knowledge in the vehicle, showed great respect towards myself and my time. R. Jay Prusik made the paperwork hassle free, even tried to get me a better rate on the loan when he didn't have to. R Jay was very professional, knew what he was doing, made everything easy for me. I've have done nothing but praise them to everyone who asks about my new car, I will gladly recommend them to anyone, and will definitely be buying from them in the future.

Cullen Roberts

2 de dic. de 2014

Worked with R. Jay and Mark on a used car I found on autotrader. Live 3 hours away and they were more than accomodating to my schedule twice as I was coming through East TN. Helped me out by cramming me in on a previous business trips when having issues with my RL so I was glad to give them the business. Seemless buying experience, no surprises, and wonderful customer service. Certainly not a traditional sale for them but they handled it with ease.

rdsaylor

2 de dic. de 2014

My wife and I really enjoyed our experience at Harper Acura. Mark listened to our desires and constraints and came up with the perfect car for our needs. His friendly, authentic attitude and low key approach made us feel appreciated but not pressured. As soon as we can fit it into our budget, we'll be back to Harper Acura to get another great deal and we'll be sure to ask specifically for Mark.

Janice Ramsey

29 de nov. de 2014

After talking with Angela Patrick, the sales manager, she assigned us an excellent salesman, Mark Cauthen. Mark was friendly, helpful, and extremely knowledgeable. He made our experience seamless and pleasant. We would definitely recommend him and Harper Acura to anyone looking for an excellent vehicle and an outstanding dealership!

kworthing

29 de nov. de 2014

Nice easy straight forward pricing. No gotcha dealer fees. Nice courtesy sales staff. Sales staff treats you like family and goes the extra mile. No high pressure sales. Excellent white glove service department

Especkne

29 de nov. de 2014

This is the best dealership experience we have ever had. Buying from Mark was the best possible dealer purchase. He makes you feel comfortable and confident answering questions and representing a top notch product and dealership.

Rodney Beason

28 de nov. de 2014

I attempted to purchase the MDX in Nashville. The Nashville dealership pushed me to buy a car that was in-stock. I sensed they were not listening to what I wanted, the customer. Also, the purchase price was slightly better in Knoxville. Mark Cauthen, Sales Consultant, is a very professional salesperson. It was an enjoyable experience. A special thanks to Mark. Rodney Beason

Jwfleury

28 de nov. de 2014

Words could not explain the level of professionalism and the way they make you feel at home. Harper Acura is a place where even if you don't buy from them they will go out their way to help you and support you to find the car that is right for you!

cas806

28 de sep. de 2014

I looked everywhere in the Atlanta are for a particular car. Didn't find it. Found it at Harper Acura. Took care of the financing and price on the phone with Shane on a Thursday. Drove to pick it up and was everything that it promised to be from description of car, financing, and price. Was in and out within a hour. Would highly recommend to any local or out of town individual for that top notch service.

crm9012

23 de sep. de 2014

While traveling from Nashville to Charlotte, the cover that slides over my TL's cupholder became jammed, thus preventing access to my wallet, phone, etc. A quick Google search showed Harper Acura in Knoxville, TN to be the closest Acura dealership and I thought I would try my luck. I stopped into the service center completely out of the blue without ever having stepped foot in Harper Acura before and I interacted with the utmost courteous, friendly and supremely helpful staff. Within minutes, my car was pulled into a service bay and fixed by a technician with an overall turnaround time of less than 5 minutes. Free of charge and with a smile, the Harper Acura team left me astounded with their customer service. Meanwhile, the genuinely friendly and pleasant Ray Panzera chatted with me and made me feel at home. I don't live in Knoxville, nor am I in the market for a new car, but if I was, Harper Acura would be receiving my business without a moments delay.

amanrc430

17 de ago. de 2014

Recently purchased vehicle from Harper Acura, Michael Boswell and Andy Dean were very knowledgeable and professional throughout the entire process. Both were very patient and answered all of our questions, and were attentive and courteous with no high pressure sales tactics. We recently brought the vehicle in for service, and were impressed with the courtesy and professionalism of the service staff. Brad Laura handled the intake and also demonstrated courtesy, professionalism and great customer service. So glad we chose Harper Acura!

dbreeden

16 de ago. de 2014

We now own 2 Acura autos. The past experience with Service and Sales personnel at Harper Acura was the primary reason for purchasing a second Acura Iused ILX)The professional Sales and Service staff have been most helpful to us in the past.Both Andy Dean and Michael Boswell have been most polite and accommodating through out the sales experiences.Richard Tompa has been most helpful in service problems with the first auto purchased (MDX) and was one of the main reasons we decided to purchase the ILX to replace our second car.

utviking

12 de ago. de 2014

I'm the type of person who knows what he wants and how much I'm willing to spend/finance. Mark Cauthen and Andy Dean understood that and made my car-buying experience as quick and easy as possible. Overall, an excellent experience.

drruth

7 de jul. de 2014

Buying a car is not one of my favorite things to do. Mark Cauthen and Andy Dean made the whole process less intimidating. Mark was knowledgeable about the cars we looked at and he was very helpful. Andy guided us through the paperwork easily. All-in-all this was the most pleasant car buying experience I've had. I will definitely recommend Harper Acura to my friends. I love my new (used) TSX!

MarthaReynolds

30 de jun. de 2014

My husband and I went to Harper to buy a new car, Mark greated us and was very friendly and very professional, he helped us find exactly What we were looking for, everything went very smooth, and very quick. I would highly recommend if you go to Harper Acura to ask for Mark, he's great. Went to the service department off an issue and they were very professional, got the job done quickly, they even washed my car while it was there. Kenny in the service department was very polite and very knowledgable. If you want a new car I would highly recommend Harper Acura ?

mkdavis

30 de jun. de 2014

Buying a new car is always exciting, filled with high expectations. Mark Cauthen at Harper Acura in Knoxville helped meet all those expectations, in the most friendly and professional way. He could not have been more helpful. He seemed to completely understand what I was looking for in a car, and just happened to have a special edition that seemed made for me. Having bought and serviced three (now make it four) Acura-s over the last 15 years, I've had great experiences with all of the staff members at Harper Acura. Mark was no exception. I was also pleasantly surprised when Mr. Harper himself made a point of congratulating me on my purchase. Harper Acura was honored this year with a Pinnacle Award from our Chamber of Commerce. A great community asset for Knoxville!

jemw1

28 de jun. de 2014

I hate buying vehicles but Mark made it pleasant and easy. Very thankful to find Harper. Everyone was very professional and helpful. Look forward to buying my next car from them!

SteveParsons

27 de jun. de 2014

Had a very pleasant and enjoyable car buying experience. Everyone was very courteous and helpful and seemed very interested in making this a very good buying experience. Will definitely go back and look for my next car.

TAXMAN1968

26 de jun. de 2014

I ALWAYS GIVE THE HARPER ACURA TEAM TOP SCORES BECAUSE THEY CONSISTENTLY GO OUT OF THEIR WAY TO MAKE THE CAR BUYING PROCESS EASY. THIS TL IS MY THIRD SINCE 2008 AND ALL THREE HAVE BEEN LEASED FROM HARPER'S. THE ENTIRE STAFF IS ALWAYS FRIENDLY AND ACCOMMODATING. THE ENVIRONMENT IS VERY COMFORTABLE AND LAID BACK. I HAD SOME CREDIT ISSUES AND WITH MARK AND ANDY'S HELP I WAS ABLE TO LEASE MY NEW TL WITHOUT ANY PROBLEMS. THANKS AGAIN FOR MAKING EVERYONE FEEL LIKE FAMILY.

rwb3434

26 de jun. de 2014

Harpers is the best. Mark, Andy, and the Harpers are wonderful to work with.I always go to Harpers.I trust the integrity of all concerned.

KatieILX

26 de jun. de 2014

It was very easy to make an appt and they had a rental car waiting for me. They called me when my car was finished and explained the services. I was happy with my overall experience.

P.T.

18 de jun. de 2014

Excellent customer service. I can call and schedule a service for 7:30am and when I get there they have a car waiting for me. They help me transfer booster seats and get on my way to school quickly. R.J. Will text me and let me know when my car is ready. It's ALWAYS a pleasant experience.

regas_96

17 de jun. de 2014

I feel like anyone who buys these cars is going to be "particular" so when my brand new TL developed a screeching brake problem there was only one person more annoyed than me. R. Jay tried two different procedures to try and remedy the problem but when those didn't work he explained that the third time was going to be a charm because they were putting all new rotors and pads on all four wheels. So after all of his care and concern I'm certain that I'll just buy cars from whichever dealership he works for, I'm sure it'll be a good one.

SCrawfordExcavating

26 de may. de 2014

I walked away from my purchase at Harper Acura amazed. Shane was right on top of things and did anything he could to make this as easy as possible. With myself working six days a week and living 2 hours out of town, he was extremely accommodating. I would recommend Shane and his team at Harper to anyone I know looking for a quality product at a fair price and great service.

Ashle1252

20 de may. de 2014

Harper has done it again! As a patron of over three years I have yet to be disappointed in their customer service. I recently purchased a used car from Michael Boswell, Sales Consultant, at Harper Acura. He is a great asset! Michael helped me find a car that not only suited my needs but my wants. He went above and beyond to make it possible for me. Andy Dean, Finance Manager, was also a pleasure to work with. When I leave Harper I always feel good. At other dealerships I often feel drained as if someone has taken advantage of me. The people at Harper always seem like they are looking out for the customers best interest not the fastest way to make a buck.Thanks to all that make Harper a great place to do business!!!

Happy in Knox

16 de may. de 2014

I recently bought a used Acura from Harper and could not be happier with the entire process. My salesman was as nice and helpful as can be - absolutely no pressure. They sold me exactly the car that I wanted, without any heavy handed attempts at up-selling me on service or extended warranties & also gave me a very fair value for my trade in. I would definitely go back to them!

abodom

17 de mar. de 2014

Overall wonderful experience, very helpful with all of my needs and my budget. Would recommend dealing with these two any day of the week! Great people to work with! I am a very questionable person about buying a used car but Harper helped me get over that. The next Acura my lady gets will be a Harper Acura!

cetgood

20 de feb. de 2014

I came in to look at the TSX available on the lot. This was only my second time purchasing a car, so I was slightly nervous, as you always hear horror stories about people buying cars (especially relatively high end cars). I visited almost every dealership in Knoxville, as I wasn't totally sure what I wanted, but knew I would know when I found it. Every dealership was full of typical car salesmen (no thanks) who pushed and pushed and pressured to try to get you to buy. I was starting to get quite discouraged that I wouldn't find a car, or salesman that I would want to work with. I'd never been to Harper, and had only just started considering an Acura. The experience with Shane, in sales, and the finance department could not have been better. There was absolutely no pressure to do anything, which was such a welcome experience. They answered all of my questions, and calmed every concern. I ended up purchasing my car, and a great maintenance package, that night. I know someone who recently purchased a Ford, and their maintenance was over 3 times the price of mine - and I get a car to take while they are doing the oil changes AND they wash my car every time - the Ford owner has to wait, and his car comes back just as is. I would definitely recommend Shane and the rest of the team at Harper Acura to anyone looking to buy a car.

SeanWylie

15 de feb. de 2014

Had a great experience buying a MDX at Harper Acura. Michael Boswell was very knowledgeable about the vehicle and extremely friendly. The owner Shannon Harper stopped by to make sure we were getting everything we needed. I like how they tell you that they don't want to just sell you one car, but make you a customer for life, and the buying experience supports that claim. I would definitely recommend and I would absolutely buy another vehicle from Harper Acura.

rlxgovols

13 de feb. de 2014

new car callback & repair taken care of. This car purchased based on ownership of a previously owned 3.5 RL Acura, The previously owned Acura was purchased in Virginia but has been serviced by Harper Acura since our relocating to TN

lklepper

12 de feb. de 2014

It was a great experience. I have delayed trading because of previous unpleasant high pressure experiences. After 5 years, 150,000 miles, knowledge of an upcoming move, and the end of sales tax exception, I decided to trade. The whole process was painless. Other than some confusion on the timeframe for getting the paperwork completed, everything was fine.

gregbroome

8 de feb. de 2014

The service was great and I feel confident that it was done to meet or exceed my expectations. I live in Kingsport, Tn which is 90-100 miles away. I chose to come to Harper Acura because of the excellent employees there, in particulary RJ Prusick. I was given a very nice loaner car and RJ delivered my vehicle to me personally at my home in a very timely manner. This type of personalized service is very hard to come by. I will recommend RJ and this dealership to everyone that I know.

Banjotrtl1

7 de feb. de 2014

Shane Cochran was both friendly and professional. I felt that he was very honest with us through out our experience. He was knowledgeable about the MDX we were considering and was able to answer any questions we had about the vehicle. There wasn't any wasted time in our dealings as I have experienced at other dealer ships. Also I don't remember the gentleman's name in the business office that helped us with our paper work be he was also helpful and friendly.

Jippie

7 de feb. de 2014

Had a very pleasant experience. Liked no addendums and no dock fee. Follow up could have been a little better because no one called me - I had to call in with questions.

calves

7 de feb. de 2014

I came in with no idea what I wanted and Shane was great in just letting me look around. I returned several times to drive and look some more and was in frequent contact with Shane as I got closer to my decision. When I figured out what I wanted, Shane was super helpful in trying to find the exact vehicle I wanted, and when I decided I wanted something different, Shane did everything he could to help me get it. This is the 4th Harper vehicle in my family (We've had 3 other Acuras and an Infiniti), and I love it here. When my last car was totaled, Harper was the first place I came. This was my first experience purchasing a car alone and I felt very comfortable doing it at Harper. Other dealerships kept trying to tell me what I needed or explain why I didn't need the 6 cylinder version of the vehicle I was considering. The process was transparent and I always got answers to my questions very quickly. I am so glad I stuck with Harper for my 3rd car.

Kellyb50

6 de feb. de 2014

Our accura Loaner car was waiting for me in a warm garage! The car was new and clean and the service manager was very friendly.I had a great Great experience!!!!!!!!!

danajeffers

6 de feb. de 2014

I have always received excellent attention from all the service staff when I have had regular scheduled maintenance on my vehicle as well as any other time when a problem occurred that was not expected.

jcbale

6 de feb. de 2014

Shane was very personable and helpful with the purchase of the car. Very easy and quick process. Was very helpful setting up phone and radio stations.

scottbucki

6 de feb. de 2014

From the beginning my experience with Harper Acura has been excellent. Shane was very helpful with all my questions and made the experience a pleasure. Everyone was very helpful and informative. The paperwork part of the sale went very smooth as well. I cant say enough about the great experience that I had buying a car from Harper Acura.

mpousa

6 de feb. de 2014

We are extremely happy with the price and the car itself. The mileage is low, and the car has apparently had a lot of care by the previous owner. Shane recommended that we both test drive the car so we would both be aware of how well it handles. We have already recommended your dealership and Shane.

gtwilliamson

6 de feb. de 2014

Although the brand selected was Acura, we actually went to see and purchase the Fiat 500. As with the staff at Harper's Volkswagen, Harper's Acura staff were the best. I will have to admit that in all my years of buying cars (both new and used) the folks at Harper's are the best by far. From sales to service to management, they treat you like family whether you buy or not. Since the purchase of the Fiat we have moved back to Louisiana, I will truly miss the service folks at Harper's Volkswagen and the chance to get to know the service folks at Harper's Fiat.

ltumminello

6 de feb. de 2014

My husband and I were in the market for a 2011/2012 Acura MDX. We had researched and spoken with at least 10 dealers across the southeast before we reached out to Shane at Harper Acura. He was wonderful to work with, extremely knowledgable and most importantly had a very confident but in no way pushy approach. We ended up buying a car the same day of our original conversation. Both he and Angela made the entire experience easy, quick and totally stress free. I would highly reccommend Shane, Angela and Harper Acura. We love our new MDX, it is exactly what we wanted. We will definatly buy from Harper Acura again.

Joshbirdwell

6 de feb. de 2014

The sales experience was Great. Knowledgeable and friendly sales staff and the follow up calls are great. The maintenance staff is also very knowledgeable and helpful. I've already referred friends and family to the dealership.

1bill

4 de feb. de 2014

Mark Cauthen helped me with my purchase of a 2014 MDX. He answered all my questions in a nice way and we agreed upon a price for my trade-in and a price for the new MDX without a lot of hassle so I enjoyed dealing with Mark and Harper Acura very much. After the trade I realized I should have bought a trailer hitch for the MDX and did not need running boards and Mark was very helpful in getting things switched out and I appreciated that helpfulness very much. This was the easiest trade I have ever made and I can advise you to check out Harper Acura if you think you are interested in purchasing a new Acura. I gave the ratings I did because I felt they were fair ratings based on my experience with Mark Cauthen and Harper Acura.

scotties2006

3 de feb. de 2014

Perhaps the best vehicle purchasing experience we have ever had. From the moment we stepped onto the lot, Derek went out of his way to welcome us and make us feel at home. All of our questions were answered quickly and professionally. Our kids, although tired from a day of car shopping, enjoyed the dealership as well. We have absolutely no complaints about Harper Acura or any of the staff that we had the pleasure to meet. Everyone from sales to service have been extremely helpful and friendly. I hope this experience is just the beginning of a long future with Harper. BIG shout out to Derek!!!!R Jay in service was also amazing!Thanks,Scottie Smith

foxswindy

3 de feb. de 2014

Buying my car at Harper Acura was the best car buying experience that I have ever had. It was the first time that I had ever done it by myself. For me, going into a dealership and shopping for a new car was very intimidating but everyone at Harper was so friendly and willing to help me find the right car for me. Mark Cauthen was very helpful and not pushy at all. I really enjoyed the experience and would recommend Mark and Harper to everyone!

KevinKimball

1 de feb. de 2014

Derek was very knowledgeable of the different models of cars we were interested in, as well as all the options and comparisons with other vehicles. At no time did he speak negatively of Acura's competition, but only offered comparative facts. Our trips to other dealers (representing other manufacturers including Harper Audi) revealed that most sales professionals did not posses near the vehicle knowledge as Derek. He was patient with our questions and allowed us to form our own opinions without any pressure. Our prior experience with Harper Acura service (we owned a 2001 MDX and put ~246,000 miles on it) has been very positive, so that was a major contributor to our willingness to use Harper for our next vehicle. We have another manufacturer vehicle, and our experience with that dealer's service department has been less than satisfactory. Needless to say, we won't be shopping for another vehicle of that manufacturer when it comes time. So give your service department a pat on the back, because they were just as instrumental in making the sale.

yedwards50

30 de ene. de 2014

Working with Mark Cauthen on the purchase of my 2012 Acura MDX was a very enjoyable experience. I am from Asheville and spoke with Mark on the phone to arrange my trip to Knoxville to test drive the vehicle. Due to bad weather and work related delays I was unable to keep a couple of appointments. Each time I had to reschedule, Mark was very understanding. Finally on a very cold snowy day, we made the trip and Mark had the car ready and waiting for us to test drive. I would HIGHLY recommend this dealership and especially Mark Cauthen.

Welborns

30 de ene. de 2014

Great experience, Mark did a very good job in working with us. Very informative and no sales pressure making the purchase more then enjoyable. Enjoying the new purchase.

manny1851

30 de ene. de 2014

I have given this review due to the professional treatment given me by Mark Cauthen. He has made me feel that I am a valued customer to the dealership. He has been receptive and more than willing to solve any situation I have had. Excellent in customer care and service.

313gb

29 de ene. de 2014

From the first contact with Mark Cauthan through the purchase it was a pleasure to buy an Acura at Harper Acura, Knoxville. Mark has made himself available to answer questions and to review the various features of this vehicle. He is patient, polite and knowledgable about the vehicle. This is probably the most pleasant auto purchase experience I have had and I love my MDX.

Tmcgrither

29 de ene. de 2014

This whole car purchase was a very pleasant experience. There was absolutely no pressure felt what so ever to purchase our new car from Harper Acura.

Rxa

29 de ene. de 2014

I recommend this dealership if some one wants to buy a new Acura! It was a great experience buying a new RDX at Harper . Mark's customer service is excellent!!

dbkslk

29 de ene. de 2014

Harper Acura was the best car buying experience we have ever encountered. Our salesperson was very knowledgeable of his products, was extremely courteous in his approach, and there was no sales pressure in the transaction. This dealership has great pricing, good inventory, and a wonderful staff. The owner is hospitable and genuinely cares about his customers. We highly recommend this dealership to all of our friends and acquaintances.

rlinkins

29 de ene. de 2014

Contrary to what I have gone through at other dealerships over the years, I truly enjoyed the buying experience at Harper Acura. Their salespeople take a low-pressure approach to their jobs and are very knowledgeable about the products they offer. Additionally, when it comes to arriving at an agreeable price for a vehicle, the folks at Harper take what is traditionally the worst part of the car-buying experience and make it positive. We quickly got what we felt like was a fair price for the vehicle we wanted and did it without a lot of back and forth haggling.

Laurabrooke

22 de dic. de 2013

I had an excellent experience at Harper Acura. I purchased an Acura TSX, and this was my first vehicle purchase. Michael Boswell was so helpful. He walked me through the process and it was a great, stress-free experience. The rest of the staff that I interacted with was equally friendly and helpful. I highly recommend Harper.

kc79

15 de dic. de 2013

Extremely pleasant and professional. Thorough explanation of vehicles and features to find the right one. I suggest people check into the vehicle protection product. Highly recommend.

roberman

22 de oct. de 2013

Over the weekend someone hit my car with their truck tire which caused for large black markings on my car that I was unable to get off on my own. I called the dealership and spoke with R. Jay Prusik and he was extremely helpful and told me to come in so that they could look at the damage and help me decide what my best options would be. When I arrived, he informed me that in a few days I would have the opportunity to drop off my car to get buffed and re-painted which was good news, but I was still a bit aggravated that I had black marks on my car, so he went over and beyond his job duties and used a special product and some serious elbow grease and removed most of the marks on my car. I was beyond happy and looking forward to bringing my car back to be completely fixed. A few days later I dropped off my car, which is always such an easy process, and that afternoon when I spoke with R. Jay he said that they were able to buff out the rest of the damage and my car was as good as new. When I proceeded to ask him how much it would cost me, he simply replied nothing at all. At that moment, I was completely taken aback because he could have easily charged me for the time and effort that it took for them to work on my car, but he insisted that it was no big deal and that Harper Acura would be happy to absorb the cost this time. It is so wonderful to know that there are still wonderful employees and companies that believe in doing good for others. I have told so many people in the past 24 hours just how fantastic R. Jay was to work with and how easy and stress free it has been to work with Harper Acura and I am certain that I will continue to pass the word along about the outstanding customer service. I am thankful that R. Jay turned my stressful situation into a wonderful experience. Sincerely,Rachael Ellis

Xuman21

20 de sep. de 2013

Shane was patient while I make up my mind. Very good at explaining vehicle. It was very clean and was told to call if I needed anything. Will recommend.

eamcdonald21

11 de sep. de 2013

Shane was wonderful very friendly, helpful, and awesome to work with!! I had a bad experience at another dealer and was not expecting my experience to be as wonderful as it was with Shane! I will be sending anyone I can to him and Harper Acura!

hammerlegs

4 de sep. de 2013

Derek Bonzagni answered all questions we had about the RDX - both of us had a chance to drive the car which is nice.Just seemed to us that Derek made the extra effort to be sure we understood all about their product and also tookus back to the service dept to meet the svc mgr. These are the only sales reps we encountered but if all are likeDerek then car shopping wouldn't be such a ordeal !Jess

rozzmartin

12 de jul. de 2013

I have a 2003 Acura MDX. When I started having problems with the car, a friend referred me to Harper Acura, specifically Kenny Rolen. I continue to go to Harper Acura because of Kenny. He is quite knowledgeable and has a sense of calmness that takes away my anxiety. He explains exactly what was wrong with the car and what the mechanics did to fix it. When he does quote an amount, he has been on point. I like dealing with Kenny because he has a great personality and deals with you as if you were his only customer. At times, I want to go back to my previous mechanic because he has a better price, but because of Kennys customer service skills and his knowledge, I take my car to Harper Acura.

mwcrumpton

11 de jul. de 2013

My daughter's 2005 Acura TSX started acting crazy with the electrical system, then just died. It was after 8:00 PM when my daughter call. I called Richard Tompa, the service manager, on his personal phone, and he said it was probably a bad battery or the charging system and we arranged to have the car dropped off at the dealership that evening. The next morning Kenny Rolen, service advisor, and Richard had the car diagnosied as a bad alternator, arranged for a loaner car, when all had already been assigned to customer coming in for service that morning,and found a replacement alternator. The car was repaired, cleaned and washed, and ready to go by 2:00 that afternoon. Cost was very reasonable and a bargin considering all the person service. The Harper Acura Service Department always seams to try do the right thing, from letting worried parents call them on their personal phones, arrange for loaners when all were gone, and repairing cars quickly. They go above and beyond any service department I have ever experienced. Well done to Harper Acura Service Department. It give a parent an extra feeling of security.

Estamos

11 de jul. de 2013

I visited Harper Acura to try and purchase a pre owned TL. I've had some credit issues and was up front with these. My budget was also limited as I looked at a car that cost only 12,988$. Shane tried for several hours to get me this car and wasn't able due to its age and miles. I really wish he'd had something that would work for the deal. He even offered to check other lots owned by Harper to try and help me and my situation. I will recommend Shane and Harper to anyone I know or hear of looking for a new or used car.

TSangsingkeow

16 de jun. de 2013

We were looking to evaluate an Acura RDX. We came to Harper because of the many good experiences we had during earlier purchases of our MDX, Acura TL and Legend. Michael Boswell was our salesman this time. Michael was very helpful and knowledgeable, he made the process quick and simple. We were also pleased with our experience with the Finance Manager, Andy Dean, who was very courteous and helpful.We're very happy with Acura as a brand, our purchase, our salesman and would also recommend Harper dealership.

tbeckner

16 de jun. de 2013

It was such a pleasure to work with Marty Lane. I emailed the dealership with an inquiry, and heard back from Marty promptly. We met a few days later. He is low key, no pressure, friendly, and most of all, it became clear that one of his primary goals was to have a completely satisfied customer. He accomplished this! He stayed in touch with me while my car was being readied for purchase. I can recommend Marty without reservation. Also, I worked with Andy Dean, who was equally helpful and professional. My entire experience with Harper Acura was a delight.

Mjgell

11 de jun. de 2013

My sales exerience with Mark and Harper Acura was a very Good. I felt that Mark took the time to get to know me and recommended the best vehicle that fit my needs. We will more than likely visit again for our next purchase.

kburr

9 de jun. de 2013

Mark was very helpful with the purchase of my vehicle. he presented without high pressure although was knowledgeable about the product. So far I am happy with my purchase. thank you.

kathiesinclair

31 de may. de 2013

My wife and I worked with Michael Boswell to purchase our new Acura MDX and were both very happy with the experience. We originally visited the dealership based on the high consumer report rating for the MDX and our experience with Honda products. Michael showed us the vehicles, answered or questions, and allowed us to take a test drive during the original visit with no sales pressure since we were looking at several different models and brands at that time. We returned to the dealership for a second, then third test drive while trying out 7 different SUVs at 5 different dealerships in Knoxville. The MDX is beautiful, but it won our hearts with the driving experience. Countless internet searches also indicated it was the best value for us based on quality, size, dependability, and horsepower.Michael was very relaxing to work with during each visit, allowing us the space we needed to consider this important decision, answering questions, and not pressing us at any time. The Business Staff completed their activities quickly, and Michael then spent substantial time providing instructions on how to use the various features on the MDX. The MDX is primarily my wife's vehicle, and he focused his attention on making sure that she asked the questions she had and understood the answers.Everyone we worked with at Harper was very friendly and professional, and I strongly recommend this dealership.

Jfarm

31 de may. de 2013

Shane was great to work with, and we will more than likely visit him again for our next vehicle purchase. The whole process went very smoothly and they were great to work with!

ssds

30 de may. de 2013

This has been the best experience I have ever had when buying a car. I am 58 and have bought many new and used cars and I cannot say enough how well I have been treated. My buying experience wat outstanding. Shane was knowledgeable, friendly, and was an honest man of his word. Everything he said was true. Every commitment he made he kept; even when he got me his best price. He even drove himself to Lexington to get my car.Shannon Harper was absoultely freindly and personable. He personally helped acquire my car from another dealer. He did his all to get me the price I was promised. And he delivered. He took the time to meet me personally....but that's not all.I will say I am unhappy with Acura motor company. They would not even look at the damage my car experienced to the windshield. The windshield cracked after I had only driven 1200 miles. I firmly believe the crack was because of defective auto glass or something that happened before I ever touched the steering wheel, but this could not be proven. And rightfully so, Acura believed it cracked because of impact that occurred after I owned the car, which I disputed. Anyway, when Harper representatives asked the Acura agent to evaluate the situation, Acura flat refused. They would not even look at the car, and they refused to even consider the warranty.But Shannon got involved and agreed to replace the windshield where Harper bore some of the cost and I bore some of the cost. Really, this was the only impartial and fair solution. Anyway Shannon offered this compromise without my having to ask or complain. I will refer anyone I know to Harper.I will say I am very disappointed in Acura agents (not Harper but Acura). This is truly a case of the multi-billion dollar company screwing the little guy. I had never bought a luxury car before in my life. I was so pleased, and then Acura stuck it to me. Actually Acura stuck it to Harper too. This should have been a warranty claim, but no way would Acura even consider it. They were too busy to even come look. They could not care less and would not pay one dime.That said, thank you so much Shannon Harper. You treated me like you would like to be treated. You went out of you way and paid with your dealership's money to help me out. And kudos to Shane. Don't forget Shane. I was extremely pleased with him as well.

Jennifermichellebrown

11 de may. de 2013

My experience at Harper Acura has been nothing short of smiles and sunshine thanks to R. Jay Prusik, a service consultant employed there. Service Consultant really doesn't come close to describing R. Jay. He is helpful in EVERY department and faucet of Harper Acura as a brand. R. Jay instills the trust I have in Acura from the inside out. He makes me feel secure in my choice to not only service my Acura at Harper, he instigates a desire to continue purchasing cars from Harper Acura. This is no easy feat, I can assure you! There are several aspects that one seeks when completing a business transaction with another; honesty, integrity and follow-up. R. Jay could teach others within the auto industry a thing or two in these categories! When he told me I needed new brakes, tires and a power steering pump, he explained it all in such a way that I would not want to take my car anywhere else for my service/products. The level of sincerity and honesty he embodies when he speaks completely assures you that you're in the most exact perfect place you could be. When I told R. Jay I was considering trading up on my car, he asked the right questions, then proceeded to answer my questions and thoughts, some before I even asked him! His knowledge of the Acura brand will give you a wonderful sense of security, particularly when considering trading what you currently have for another Acura. After my experience with R. Jay, I will DEFINITELY be trading my current Acura for another Acura. He has secured not only an Acura customer for life, a Harper customer for life. Thank you Harper and thank you, R. Jay.

Asoderberg

7 de may. de 2013

He was very polite and helpful, had my car ready at the time it was promised. He made a special effort to get me information on the new cars. In general very helpful and courteous.

BobbyCrum7

29 de mar. de 2013

Very nice folks to work with. They are honest and deliver what they say they will. Shane took the time necessary to show us how to operate the vehicle.

AFKelly

27 de mar. de 2013

Harper Acura in Knoxville has always been an honest, dependable car dealership. I appreciate that they treat their customers with respect and have no hidden agendas. They make buying a new car much easier and more relaxed. Mark Cauthen, our sales associate, was a pleasure to work with. He is very knowledge about the car I purchased and encouraged questions. Andy Dean was also very friendly and professional. Our past experience with the service department has always been positive. Our family looks forward to doing business with Harper Acura.

Jippie

15 de mar. de 2013

My experience buying my car was wonderful. Being greeted when walking in and the friendliness of the staff was exceptional. I was not pressured by anyone. In fact I left and was impressed that when I called back was able to make the deal over the phone. Apprecipated the fact that the salesman did not have to bring in someone to pressure me at the dealership. When I picked my car up everything was ready to go. Was given options for extended warranty but no pressure. Salesman was very helpful and explained everything in an understanding manner. This is a top-notch dealership and I will definately recommend to my friends and family.

sgarrison

21 de feb. de 2013

Mark Cuathen was excellent! I had never owned an Acura and was going that day to buy a Ford!! My husband and I met Mark, he was so patient and informative, we were sold that day!! The option packages are so easy to decipher because most of the bells and whistles are standard. We loved the no haggle experience and feel we were given everything we asked for. Angela in finance was wonderful as well and explained the paperwork without dragging the process out. When I picked up my MDX, Mark was sure to go over all of the features with me. He has followed up with me since the sale and has answered my phone calls when I had follow up questions-never had to leave a message! I will be back to Harper Acura, 1st Class all the way!!

johnjared79

21 de feb. de 2013

Mark Cauthen did an excellent job explaining and presenting the features, specifications and qualities of my new Acura TL without pressuring or trying to rush the sale. He wanted me to be happy with whatever make or model I decided to purchase. I have and will recommend Mark Cauthen and Harper Acura to my friends!

Ivankretsu

15 de feb. de 2013

this dealership is the best place to buy or service your vehicle. service was great, pricing was great, and the coffee is amazing. I'd recommend them!!!

mollymart

1 de feb. de 2013

Very patient, kind and respectful in every aspect. I am so happy with my purchase and the customer service that I will continue to buy from Harper.

AlanWilkison

27 de ene. de 2013

Michael Boswell was very helpful and knowledgeable, he made the process quick and simple. We're very happy with Acura as a brand and would recommend it and Harper dealership!

Joyce Lamb

31 de dic. de 2012

Our buying experience was one of the best we have had through the years and we have purchased many vehicles. Michael was a wonderful person to work with, very knowledgeable without the high pressure sales pitch. We also looked at Lexus, Infiniti, and Audi and the Acura dealership was definitely the best. I would recommend this dealership plus the fact that you get so much more for the money with an Acura.

Acura9

20 de dic. de 2012

Andy Dean delivered exactly what he committed to in a very friendly, courteous manner. He knew I had a long drive back to NC and he handled the transaction in very prompt professional manner. Angela explained the details of the sale completely and courteously. Great experience.

KarenV.

10 de dic. de 2012

Our experience in buying a new car couldn't have been better. Michael was wonderful...not high pressured, knowledgeable, caring, helpful. Angela knows her stuff!

JackieJacobs

3 de dic. de 2012

I am not sure what would have to happen for me to give Harper Acura a higher rating. My experience at Harper was perfect in every sense of the word. My sales rep was courteous, professional, knowledgeable, accessible and just a great guy! I visited 3 different dealerships in town and I cannot even compare them to my experience at Harper. Now I know why most Acura owners buy Acuras over and over again- you just cannot find service before, during and after the sale like you find at Harper Acura. I recommend Mike and the rest of the staff at Harper Acura without hesitation~ and I love my new car!

Heidi Teasley

16 de oct. de 2012

Purchased new Acura October 12, 2012 from Rob Fiske, wonderful experience , Bob was very helpful , knowledgable and professional with no high pressure. He went the extra mile to make the buying process enjoyable. Thank you Rob and Angela I love my car!

phil.harless

22 de sep. de 2012

On 09/22/12 we purchased our Third Acura, all were purchased through salesman Bob Fiske at Harper Acura. Bob is very easy to work with and makes sure you're aware of all information about their products and services. Being an Engineer, I ask MANY questions and Bob always has the product knowledge to provide satisfactory answears. The other Staff, Sales-Manager and Finance Manager, are Friendly and Effecient. We are 100% sold on the Quality, Safety, Performance, and Reliability of Acura. Our next vehicle will be a Harper/Fiske Acura!Phil & TammyKnoxville, TN

Dtoomey

10 de sep. de 2012

We really appreciated the time and attention to detail from Rob! He listened to the questions we had and concerns. Most sales reps only want to sell a vehicle and move on, Rob went out of his way to help us get the right vehicle. My wife had a color combination she wanted but was willing to take another vehicle in stock, but rather than let us settle for a vehicle He went out of his way to find us the vehicle we wanted. A class above above the rest! Angela was also very helpful and both were very knowledgable about the vehicle and loan options. Thank you very much.Denny & Connie

ValMiller

7 de sep. de 2012

We are residents of Indiana, but spend a few months in the Knoxville area. We began looking for a new vehicle, but could not decide between a Honda Odyssey and the Acura RDX. Rob did a very good job of helping us make our decision and helped us purchase the RDX which took a few months as we were waiting for the new 2013 RDX to go into production. We appreciated Rob's professionalism and concern that he meet our needs for a new vehicle.Thank you Rob, the Millers.

morwenthistle

5 de sep. de 2012

We had a pleasant morning yesterday purchasing a lease for an Acura TL. The atmosphere in the dealership was friendly, unhurried and relaxing, and Mr. Fiske took great trouble in explaining the features of the various models. He also did an excellent job of explaining the settings and controls of the car we settled on, and even set up the garage opening feature of the car. We left with the feeling that we would be well looked after. Ms. Patrick dealt with the financial side of things in a friendly and efficient manner. Last but not least, we are very happy with the car.

Bggmitchell

31 de ago. de 2012

We have dealt with Rob since 2006 when we bought our first Acura from him. He is great to deal with, is very responsive, courteous, and is not "high pressure". Recently, we were looking for a specific year and model of Acura, and Rob called as soon as he located one. We would definitely recommend that our friends deal with Rob and Harper Acura!

Kughler

24 de jul. de 2012

We have a 2005 TSX and we have enjoyed the car and the dealership and service department has been great. Very pleased with them. Marsha Kughler/James Kughler

trampis

20 de jul. de 2012

I would like to commend your employee Andy Dean for providing OUTSTANDING customer service to me throughout our transaction! I purchased a used Acura Legend through your Ebay auction and dealt with Andy right off the bat. He is professional, courteous, and compassionate. This sale was not a big dollar sale but he treated me like it was. He always followed through with any questions or concerns I had and did so in a very timely manner.If I lived in Tennessee I would undoubtedly give your dealership my business!Thank you again from a VERY satisfied customer!Sincerely,Michael FujitaTracy, California

zjb

21 de mar. de 2012

My wife & I recently purchased a new 2012 TSX from Harper Acura. This was the first car weve purchased from Harper and the first Acura weve ever owned. In comparison to other dealerships that weve encountered in the past, I must say this was certainly one of the more pleasant buying experiences I can remember! I had put in a CarFinder Search several months ago via the website & from our first contact, Andy was extremely helpful & patient. I was very particular with the specific model, features, & color combination that I was looking for in my new car. After several months of searching without luck, Andy offered to specially bring in a new TSX from another dealership for me to look atno strings attached. Later that week, Andy promptly notified me that the car was available to test drive. The following night after work I stopped by the dealership and was warmly greeted. I was allowed to take the car out (unaccompanied) for almost an hour-long test drive and wasnt even asked for a copy of my drivers license! The next morning despite our excitement over the new car, my wife & I were dreading the negotiation process that was sure to come when buying a car. However, Andy and his manager Lynnwood made the process as painless as possible by giving us a fair value on our trade-in and letting us negotiate a good deal on a great car. Never stooping to harsh sales tactics, Andy made us feel that we were treated with respect throughout. Taking delivery of the car was also as smooth & seamless. Everything was complete in less than 1 hour including signing final paperwork. Upon delivery, the car had a full tank of gas, was fully detailed inside & out and looked absolutely gleaming! Andy also took the time to help set up the Bluetooth HFL & memory seat positions and walk me through the rest of the cars long list of features. I was thoroughly impressed! Harper Acura truly holds itself to a higher standard of service & excellence and I would definitely recommend Harper Acura to others!

Ssbeckylee

13 de mar. de 2012

Our experience with Michael in purchasing our MDX was wonderful. He was friendly but not pushy, very thorough and helpful. I would look to deal with him again without hesitation. Overall, he made the whole experience very pleasant.Becky Gay

pattiettien

23 de feb. de 2012

I have used Harper Acura to service my 2003 MDX since moving to this area in 2007. I have had excellent service from day one. When I call the service dept, I am always treated like a valuable customer.

L-Mac

17 de feb. de 2012

My first experience with the service department at Harper Acura was last year when it was time to have the 30k mile service on my 2009 Acura TSX. I decided to go to Harper Acura because my local Acura dealer in Chattanooga wanted to charge me quite a bit more for the service. I'm happy I took my car to Harper Acura to get serviced. The service at Harper Acura was great and the staff were very friendly and helpful. I have been going there for service on my TSX ever since. I like the 27-point inspection they perform when I get my oil changed. They give me a detailed checklist when they are finished and go over it with me. That gives me a piece of mind to know they do the inspections. The service department at Harper Acura is the best I've ever experienced, and I've been to a lot. I just had an oil change and tires rotated today. Kenny, the service consultant, was very friendly and helpful. I'm satisfied with the service I received, as usual. I live in Chattanooga, so it's a little bit of a drive for me. But the service I get is well worth the drive. I plan to continue taking my TSX to Harper Acura for service. I've also had good experiences with the parts department at Harper Acura as well. I'm a satisfied customer and I highly recommend Harper Acura. :)

jadeknight

23 de ene. de 2012

I had went to Harper Acura to look at a 2010 Acura TL that I had seen online. I was greeted by Andy Dean in a timely fashion. I already had an idea of what I wanted but he still answered all of my questions and was great to work with overall. He made the transaction of trading in my vehicle quick and painless. In fact, Everyone I came in contact with seemed nice and friendly. I would definitely do business at Harper Acura again!

j.marsh

27 de dic. de 2011

I recently had service done on my 2004 TL. Kenny and Chris in the service department have both assisted me with my service at different times over the past 7 years. They are always helpful, informative and prompt with my service. I would not take my car to anyone else but to this dealership. I just purchased a new 2012 TL. Michael Boswell was my sales representative. He was very helpful, always professional and patient with me. I did not make it easy. It took me 3 months to make my decison. He never tried to push anything on me, but rather worked very hard to help me find the car that was right for me. I feel he went above and beyond what one would expect from their sales representative. I would and have recommended this dealership and Michael to others. Angela Patrick in the finance department is also exceptional. She is very friendly, knowledgeable and personable. She made the paper work go very easy and quickly. Everyone I have encountered at Harper has been very nice. I would not buy a car anywhere else. I would give this dealership an A+.

mike parton

15 de dic. de 2011

The service department is great and I usually work with Kenny Rolen. Kenny takes great care of me and my two current acuras (an MDX and RSX). I can and do call Kenny with service questions and he helped me with information about acura cars when I purchased two used acuras for my son over the past two years. They even inspected one of the cars before I bought it to make sure I had a good idea of the condition. I have all my service done at the dealership and even purchase my tires there (they are competitive on prices and know which tires work best on these vehicles).

doubledippin

15 de dic. de 2011

I just had my 04 mdx in today for service. A check engine light had come on. Upon calling the service department, I was assured that it was not an emergency, and an appointment was scheduled 2 days later. I always feel at ease when taking my car to Harper Acura, thanks especially to Kenny Rolen. He always fully explains the details before, during and after any visit. I also appreciate the loaner cars as it allows me to continue my day without a hitch. Harper Acura service department has serviced my car for 7 years running, and will for many years to come.

shadycove

15 de dic. de 2011

Our garage currently stables three Harper Acura vehicles. All services are completed at Harper Service Department. They are helpful, friendly, and always prompt. They let me know what services are needed and when. When a problem arises, out of the blue, they have assisted me without an appointment. I would highly recommend their service department.

Mary Wilson

15 de dic. de 2011

Just today I was told by a complete stranger that they liked my RDX. I told them that HarperAcura is a great dealership and that the service department is key to my wanting to stay with Acura models. Kenny Rolen takes excellent care of my car and always make me feel comfortable in the process !

allyman

15 de dic. de 2011

I CAME IN TWO WEEKS AGO WITH A FLAT TIRE IN A TERRIBLE RAIN AT 5:50pm. Kenny could of said and I would of been happy , we'll put a new tire on your car in the morning , we are closing at 6 PM. But not Kenny, he and Chris took my car right to the back , put a new tire on my 2005 Accura TL and I was out of ther at 6:10 PM. As long as I live in this area, Harper will be the only dealership I will buy a car from, because of guys like Kenny. My wife has a 2004 MDX and she thinks the world of Kenny. She brings homemade cookies to him at every oil change.Rich and Fan Markiewicz

Dana Dobson

14 de dic. de 2011

I was looking at an RDX. I didn't really like it. Michael suggested I try an MDX. Wow loved it. It was beautiful and would be a certified used car. We bought it. I've told everyone how good the dealership is.

ebatson54

28 de nov. de 2011

Looking for a new vehicle, I have been to several dealerships and met several helpful salesmen, but none were as impressive as Michael, who assisted us while at Harper Acura. He was professional, informative and personable, and he truly went the extra mile to ensure we got everything out of our visit and out of the purchase. He never product pushed, but rather demonstrated the quality of what we were buying. He gave us time to think over the purchase and stayed late to allow my husband to bring the vehicle home to me. I will recommend that my friends and family visit Michael for any future car purchase. While at Harper, I also met Shannon who was friendly and helpful and who took the time to introduce himself and to ensure we were getting everything we needed in our visit. I also spoke to several other employees (in both the financing and service departments) who were all extremely nice. Now that we're at home, I couldn't be happier with our purchase. The car is like new, and I look forward to driving it for years to come.

unhappy

26 de oct. de 2011

I was very disapointed. They showed me what they thought my car was worth but did not show me what their car was worth. When I asked to see the book and showed them what thier car was worth they were not interested in talking to me after that.

england-TL

15 de oct. de 2011

My husband and I were looking for an SUV when we drove up to Harper's lot. We ended up purchasing a certified pre-owned Acura TL and Michael Boswell was the main reason. Before we came to Harper, we had been to 10 other dealerships and dealt with plenty of pushy salespeople. Our experience with Michael Boswell at Harper was unlike any other car buying experience...in a good way. He was so friendly and showed us some of the Acura SUV's, but then showed us the TL. We loved it. He knew so much about the car and was so informative. He was patient with us, answered all our questions, and went the extra mile to get our business. Once purchased, they detailed the car, filled up the gas tank, and showed me what every button did. Michael even set up the bluetooth for me! Since the sale, he has called on a regular basis to check and make sure I still love my car. I would recommend Michael Boswell and Harper Acura to anyone looking for a new or used vehicle.

mustang.sally

14 de sep. de 2011

I recently purchased a pre-owned Acura TL. This was the first time I opted to purchase a pre-owned vehicle versus a new one. I must say that I was thoroughly impressed with the quality of the car and its overall performance. This is the first time I have purchased an Acura and I absolutely love it. In addition to the quality of the car, I received exceptional service from Michael Boswell. Michael made me feel completely at ease and was very knowledgeable of the car I was purchasing. He really went the extra mile in taking the time to show me all of the features that my car is equipped with and how to use those features. Michael also went above and beyond regarding the level of service I expected when he pointed out a couple of places on the car that I didn't initially notice. These are small dents on the hood and side of the car. He wanted to make the overall purchase experience as if I was purchasing a brand new car and made the committment to have the dents taken care of. I can honestly say that this is the best purchase experience I have ever had. I will definitely contact Michael for my next Acura purchase and will recommend him and Harper Acura to all of my friends and family.

seed22

6 de sep. de 2011

I have heard from so many people how great of a deal I received at Harper Acura. The sales member I worked with, Michael Boswell, really earned my business. When I was in the process to go and purchase another vehicle, he found the perfect match for me. In order to ensure I could pick up my vehicle Michael stayed around after normal operating hours to accommodate my late arrival. I couldn't be happier about my new vehicle purchase. They made the purchase and financing so easy and quick. My home address was even programmed into the car's GPS to take me home after I filled out all of my paperwork. I would highly recommend this dealership and Michael to anyone looking to purchase an Acura automobile.

adender

9 de ago. de 2011

This was the most pleasant car buying experience I have ever had. I found a used Acura that I was interested in on the website, contacted the dealership, was put in touch with Michael and could not have been treated any better. I had been looking for a car for a couple of months and had actually almost bought from Carmax the week before. So glad I didn't. When I actually went to the dealership and met with Michael I knew the service and integrity at Harper Acura was what I was looking for. I test drove the car on a Saturday afternoon, called Monday morning to make an offer and they had it ready to go that afternoon. Not only did they clean my car until it looked brand new, they filled the gas tank, changed the oil and then gave me a set of new tires because the technician noticed two of the tires were showing a lot of wear when they were changing the oil! Who else does this? And all of this was after they had accepted my offer to buy the car at a terrific price. I am sold on this dealership. I will be using them to service my car, and will no doubt be looking there for my next car.

mickiecro

5 de jul. de 2011

Our experience with Harper Acura was a pleasure from the very beginning. We were greeted professionally by Andy and he immediately demonstrated a thorough knowledge of the vehicles and their numerous features. He was very patient in answering questions and explaining features and options. Once we had decided on a vehicle and selected the optional equipment he had the vehicle prepared and waiting for us when we came to pick it up. The finance manager was also very friendly and efficient, even though we paid cash for the MDX. The sale paperwork was ready and took very little time to complete.Andy followed up after we took delivery and answered several questions we had regarding specific features and settings. He did personalize the settings for driver position when we took delivery.The price offered was not the lowest we had found in the southeast, but we preferred a local dealer to an Atlanta dealer, and the price was very reasonable.Overall this was the most pleasant vehicle purchasing experience we have had, and we have purchased quite a few cars and trucks.

soccermom66

22 de jun. de 2011

I bought a pre owned car from them last Spring, I was very satisfied with the level of service I received. The car was detailed so well it looked like a new car rather than a pre owned. When I am in the market for another car, I will definatly check out Harper Acura!

Lisa1957

20 de jun. de 2011

The salesperson, Andy Dean responded to my email and provided information about his used inventory. I was especially interested in a TL but when all of the used TL were damaged in a hale storm, Andy advised that he would look for another TL. Two days later, he emailed about a 2008 that was coming off a lease. The customer had leased the vehicle from Harper Acura and had his service done at the dealership. After a test drive, I decided this was the car and it was just a matter of receiving a great deal. Andy spoke with his sales manager and came back with a great deal. Andy was always courteous, truthful and a pleasure to work with. When he said that he would do something, he followed through. He offered to order new floor mats for the car. He made sure that four new tires were put on the car, since the front tires had considerable wear and that the 30,000 miles service was performed before I took position of the car. Believe me when I say that I hate dealing with car salesmen. This was the best experience that I have ever had buying a car. I will tell all my friends about my experience to recommend Andy Dean and Harper Acura to everyone.

ajmonroe

20 de jun. de 2011

I absolutely love my Acura TSX! The folks at Harper Acura are professional, friendly, and knowledgeable. The salesman I worked with, Mark Cauthen, is so helpful and his knowledge about Acuras and automobiles in general is amazing. He makes follow-up calls just to see if everything is okay and that I am completely satisfied with the service. Richard, Kenny and the other folks in the service department are equally helpful and provide outstanding customer service. I recommend anyone who is looking for a car to visit Harper Acura--they are the best!