Tami Bland

16 de ago. de 2016

Very friendly and accommodating. Most low-key car buying experience ever.

brendat

15 de ago. de 2016

My most recent purchase was a used Porsche Boxter, and Tommy is always very helpful and professional. I will return soon to shop for a new SUV! I give Harper Infiniti the highest rating without reservation!!

Maggiemartin

12 de ago. de 2016

Best car buying experience I've ever had. Tommy was extremely nice and very professional. I will never go anywhere else to buy a vehicle. Service department was also excellent. No complaints whatsoever.

Lora Williams

10 de ago. de 2016

I was very pleased with the customer service and buying process.

Robert Barile

25 de jul. de 2016

Excellent in every aspect of the used car buying experience, salesman Joe Hartley was outstanding.

Susan

21 de jul. de 2016

I had been shopping online and researching used cars for a while. I found what I wanted and surprisingly a good price at Harper! They responded quickly to my inquiry and had the car waiting when we arrived for the test drive.. no haggling. Respectful.

johnnie ruh

8 de jul. de 2016

Since sometime in the 90's I have owned 6 infiniti cars/suvs. The experience is always the same....very reliable, very dependable, excellent service department and of course the very best sales guy Tommy Pulvirenti. I will continue to buy from Harper over and over and Tommy of course!!

HappyInfinitiDriver

6 de jul. de 2016

This is the second vehicle we have leased from Harper Infiniti. We can't say enough about Tommy Pulvirenti in sales & leasing. From the day we leased our first Infiniti, he has been there to answer any questions. He is so very helpful and is just a pleasure to work with. We have never bought or leased a vehicle from anyone more helpful he puts you at ease and gives you great options!

caldwell

6 de jul. de 2016

This is the 2nd Infiniti that we bought from Harper. Would recommend anyone to talk to Tommy if they were looking for an Infiniti. Infiniti is a great car!

John Lawrence

6 de jul. de 2016

From every aspect of the purchase through the initial service visits, everyone has been friendly, accommodating and knowledgeable. By far, the best buying experience of my life.

LPS1204

6 de jul. de 2016

While my husband had purchased several cars from Harper Infiniti, this was my first buying experience for my new business. Tommy Pulvirenti made the process seamless and as easy as possible. His commitment to getting me in the right vehicle as well as the high level of continued service afterwards makes this the best car buying experience I have ever had. I appreciate being treated well and taken care of. Great job, Tommy and Harper Infiniti!

Janet Hyman

27 de jun. de 2016

FANTASTIC!!!!!! VERY PATIENT AND NO PRESSURE! VERY HELPFUL!

Ryan and Loretta Miller

22 de jun. de 2016

He was very great in everything from meeting our family needs in a vehicle to making sure everything was in great order at delivery. If you stop by ask for joe Hartley he will make sure you are taken care of!!!

Richard Matthews

21 de jun. de 2016

I purchased a used Scion TC from this dealer. Salesman was not pushy, answered all of my questions, and walked me thru the whole way. The finance person shopped the best rates, and got me into a payment for less than I was looking for. All around good experience.

Darlene

18 de jun. de 2016

We enjoyed the process of buying our QX60!!!! Patrick is wonderful and knowledgeable. I'm sure the exceptional service will carry throughout the next few years while owning our new car.

David Alexander

14 de jun. de 2016

They do everything great - we purchased a used Mazda and a can't imagine how much better they do there brand. No Doc fees at any of the Harper dealerships. Chris Womack helped us with the sale and was great to work with-

John Nabors

4 de jun. de 2016

Straight forward process Good value for the vehicle. Will do business with Harper again

Gary Blazier

2 de jun. de 2016

Will definitely buy my next car here. Already have my g37 serviced here and this one will be also.

BRIAN HAMILTON

1 de jun. de 2016

Joe Harper and the guys made this a very easy buying process. Took care of the financing through my lender without a hitch. The facilities were great and the staff was very nice. I would recommend anyone looking for a quality experience try these guys at Harper Infiniti

Robert Spinney

23 de may. de 2016

All went well and comfortably,dealing with my salesman,Pat Barker. The negotiations were straight forward and I felt the deal was fair.

William Mayo

23 de may. de 2016

This is not the first vehicle we have purchased from Matt and Tommy at Harpers Infinit...and their is a reason why. From the General Manager,, to the sales manager, to the finance manager, Harper Infiniti is a first class operation which creates a incredible consumer buying experience. Harper Infiniti understands their consumer and seems to inventories the appropriate line-up of vehicles including he ideal number of cars to choose, model choices and the option packages available.. Certainly makes the selection process easier and expeditious. The reason we came back 6 years later to trade the M35 was obviously the extraordinary vehicle, but also the great experience with the Service Department. Put them up against, Mercedes, Volvo, Toyota for the ideal service experience. Cant beat a loaner every time and a washed car when you pick it up.

Milton Rash

12 de may. de 2016

A great place to buy a new car, our new QX50 is perfect for my wife. Harper is the best.

Kevin Sliwinski

10 de may. de 2016

Our salesperson was Chris Womac. He listened to our wants and needs in a new car and tried to assist us in finding what we were looking for. He never pressured us to buy a car. We came back to Harper Infiniti as well as other dealerships we were considering buying a car from. Chris was always helpful. Thanks Chris.

Dr. Tom

2 de may. de 2016

I have been a regular customer of Harper Infiniti since I bought my first I30 there 18 years ago. I have looked at other cars at other dealerships, but I will never buy anywhere else. The sales and service at Harper Infiniti are both head and shoulders above the rest. At least 10 Infiniti vehicles later, I consider myself an expert and I HIGHLY recommend them.

AYO

29 de abr. de 2016

Service and sales staff are wonderful to work with, and make you feel truly appreciated. I would not buy a car anywhere else. I even recommend my friend to buy cars from these folks. They did and have been very pleased.

Jeremy Rose

27 de abr. de 2016

My fourth Infiniti from Harpers and no one does it better. First class all the way.

Jason Barnard

12 de abr. de 2016

Pretty much bought our 2015 QX60 over the phone. What a pleasant process the entire time. Our Salesman, Joe Hartely, is such an easy going guy and I would recommend anyone considering Infiniti to get in touch with him and the great people of Harper Infiniti.

Cossack

30 de mar. de 2016

Joe Hartley delivered in a timely, professional and courteous manner so that I could purchase my Infiniti sedan. I appreciated the service and speed that I was given, and the granola bars helped me get home less hungry!

KnoxSooner

25 de feb. de 2016

Having purchased multiple cars from Tommy, I can tell you first hand that you will not find a better all around experience than Tommy Pulvirenti and Harper Infiniti.

Infiniti rider 35

12 de feb. de 2016

Joe Hartley is a Wonderful Sales Man and even better person! I found myself at Harper Infiniti with a 03 G35 that had a broken alternator for the second time. I was hoping the part was still under a warranty but found out from the service department that it wasn't. Then I was introduced to Joe. The remaining time I spent there went from a very down and discouraging time, to one of the best deals I've ever gotten! This was all mainly because of Joe Hartley. They ended up taking my old 03 G35 and putting me in a 2012 G 37 all wheel!! It was truly amazing! I have to honestly say out of every car buying experience I've had I've never had a more positive, friendly, welcoming experience as I did at Harper Infiniti and with Joe Hartley!

Projonluv

10 de feb. de 2016

We bought an Infinite and we couldn't be happier. They had a great price on the vehicle. The service department is the best I have ever dealt with. I have bought a second car from them as well.

Debbie

10 de feb. de 2016

Over the years we have purchased five Infinitis from Harper Infiniti and Tommy Pulvirenti, and we keep going back! Our salesman, Tommy Pulvirenti is always so professional; helpful and knowledgeable about any model Infiniti that we inquire about. Absolutely no pressure on buying or financing is applied. They believe their cars sell themselves. The service department is awesome! They make sure you are a happy customer when you leave if you are buying or utilizing the service center. Go by and visit Harper and Tommy when you are thinking about purchasing your next car.

sandi123

10 de feb. de 2016

I love my G37 and Tommy Pulvirenti was very helpful, and patient when I purchased. The service department is awesome and goes out of their way to make the experience pleasant. I highly recommend Harper's.

BDBQX

8 de feb. de 2016

My wife and I recently purchased a vehicle from Harper Infiniti and we must say that Joe made our experience as hassle free and enjoyable as possible. Our purchase was seamless and Joe's knowledge and friendliness was much appreciated. Highly recommend!

Robert

24 de ene. de 2016

We have purchased two used vehicles from Joe Hartley at Harper Infiniti over the past few months. He was easy to deal with and was extraordinarily helpful before, during and even after the sale of each vehicle. I would highly recommend Harper to anyone looking for a new or used vehicle.

Bob88

11 de ene. de 2016

Joe made our car buying experience very enjoyable throughout the entire process...Joe did exactly what he promised in a timely manner. I look forward to buying more cars from Joe and the Harper family.

shasta bedford

11 de ene. de 2016

Great experience! I will defiantly be buying my next vehicle from harper infinity. Wonderful all the way around. Laid back atmosphere. Great Personalitys! Great price! Thanks Joe!!

audrauchwarg

7 de ene. de 2016

Joe was a great help throughout the entire process. We will definitely be willing to purchase another car from Harper Infiniti! The process was so simple and very quick once we got the price and hard work done!

Rob

1 de ene. de 2016

Joe Hartly was a class act and great to work with. Just bought our first car from Harper Infinity and expecting our ongoing experience to be very positive.

NEW OWNER

1 de ene. de 2016

Joe Hartley made this experience the best car purchasing experience I've ever had. Online negotiations made everything so much easier. I will definitely come to Harper and Joe again when it's time to trade.

Tom

15 de dic. de 2015

The reason my family has purchased Infiniti cars since late 1980's is the dealership experience. Yes, the cars are well built. My recent purchase of a Q70L was confirmed by my current and continued service from my 1996 I30. It still drives well But good cars are available from many sources but Harper's always allows me to focus on the car and not on the sales pressure.

aidensmom

15 de dic. de 2015

I could describe the excellent customer service and staff with many details and examples. But, I think the best way to relay my satisfaction is to simply say I do not plan to ever buy a car from ANY other dealer than Harper.

jsommers098

15 de dic. de 2015

the quality of the car is matched by the excellent customer service I received when purchasing the Q40. I have fell in love with the product, one of if not the best car I have ever owned. the salesman & service department have been nothing less than excellent.

PRS

10 de dic. de 2015

I recently picked up my Q70L from Harper Infiniti. It is the 11th car we have purchased from the dealership. I actually enjoy getting an oil change as it's such a pleasure to see all of the terrific folks starting with Phillip and his warm smile as I pull in. The service people are professional and caring. Tommy was great to work with on the sale and I know I will never have to worry even if a problem arises.

Papaw003

29 de nov. de 2015

Just purchased my first Infiniti and it could not have been easier. Chris is an excellent salesman. A lot of patience and general concern for his customer's wants. No pressure from him at any point. Harper Infiniti you have gotten one cool dude ....Chris Womac!!!

Susan, Infinity Owner

16 de sep. de 2015

I do ALL my maintenance with Harper Infiniti! Yesterday,waiting over an hour for an oil change, left me feeling frustrated. Infiniti manager, Mr. Byrd, did not charge me for this oil change! This has only happened one time and Mr. Byrd, being the exceptional business he represents, made it right!

madmax123

11 de ago. de 2015

My third Infiniti and second one from Harper. This dealership knows how to take care of customers with the best price, the best staff and fastest and most courteous service. Congratulations on putting integrity back in front. Thanks to Pat Barker for following through on all he promises. Will always be first choice for me.

Eakb

2 de ago. de 2015

We were so pleased with our experience. We bought a great car at the best price. Months later the dealership is still checking to see how they can best serve us. Just today Tommy saved the day and taught me how to use yet another amazing feature.

clabojettie

22 de jun. de 2015

This is my second Infiniti and I love the car and the dealership. Tommy Pulvirenti our salesman was great and explained everything about the car.

johnl

20 de jun. de 2015

Took 3 yr. old grandaughter from Memphisto Christmas Inn for weekend and needed paperwork done quickly. In and out under an hour. Car was everything pictures and Tommy described.

jmacTN

20 de may. de 2015

I had my first Harper Infiniti experience 6 years ago and haven't looked back. The Harper dealership is THE standard for how a customer friendly dealership should work. I have always had great experiences with Tommy Pulverinti in researching, finding, and selecting the car that is just right for me and my family. He is so effective we currently own 3 cars. Matt Stegall is excellent to work with and is an incredible customer advocate. On the service side Zack Hester and Phillip Weaver are the most effective team I have ever experienced. My wife likes these guys so much she bakes them cookies or bread before bringing her car in for service! Always a great experience and we will keep coming back.

dannacombs

14 de abr. de 2015

Tommy Pulvirenti, was my salesman & he was helpful & knowledgeable & worked with me on what I wanted. I have been back several times for normal service maintenance, & the service department is always great. They give me a car to drive so I'm not stranded out there & call me when it's done. My car is always clean when I get it back also. I forgot to mention my finance guy Nick Dockery was very friendly & helpful also. Great experience will go back!!

infinitg37

25 de mar. de 2015

I went online and saw this car that I really really wanted at Harper Infiniti -Knoxville. So I called the dealership and I was connected to Chris Womac. From the very beginning, he was super. He had (3) cars lined up for me to drive including the one I really wanted. He was super patient because I was like a kid in a candy store. I couldn't decide and he never pressured me to get either of the cars I test drove. Eventually I decided, I lived more than 100 miles away, however, the deal was done (paperwork ready) when I decided which car I wanted. It was just that simple. My experience with Chris and Harper is superb. I later took my car back to get it serviced (over 100 mile drive) I neglected to secure a loaner. I was having my car detailed as well so it was going to be a long day sitting in the lobby. Chris saw me and said, I will find something for you to drive. Pretty awesome! Great Salesman, great guy, great dealership!!!!!

Sam

26 de feb. de 2015

I went online looking for a Infiniti Mr and found one at Harper Infiniti I called to inquire about it and talked to Tom Pulvirenti...very nice and knowledgable. I told him I was calling from.N.J. and that I have a 2007 Infiniti M45 as a trade, although the deal didn't go through he was patient, professional and helpful throughout the back and forth talks over the phone, I will definitely keep an eye on your website and look forward to making a deal in the near future. Thank you Tom, I appreciate your help, Sam from N.J.

marcoman

10 de feb. de 2015

Great customer service from the moment we walked in through the entire sales process. Continued follow up by Tommy even after 7 months of purchase. The customer service on standard maintenance is excellent as well.

Jay

22 de ene. de 2015

I recently purchased an Infiniti from Harper and dealt primarily with Tommy Pulvirenti. The entire process was the smoothest and hands down the best car buying experience I've had. Tommy was professional, knowledgeable and attentive to all of my questions throughout the process. I had an impromptu service about a month after my purchase and it could not have gone any better. This is the way car buying / service should be and they have secured a repeat customer. Great job guys. Keep up the great work.

Speed racer

20 de ene. de 2015

My wife have bought 6 cars from Harpers in the last 10 years. Our salesperson has been Tommy Pulverenti in all the transactions. He was very courteous and professional in making sure our sales experience was easy and stress free. I highly recommend Tommy and Harpers for your next car buying experience.

deh4170

11 de dic. de 2014

We had an issue with my wife's M37x, but Marcus Sells and his team of technicians in the Service Department made our problems disappear. Every aspect of the Harper Infiniti experience is top notch! This is a wonderful place to purchase and service your vehicleI give everyone an A+++

deh4170

10 de dic. de 2014

From the first moment I worked with Chris Womac until the delivery of my QX56, all I can say is this is the very best experience I have had in buying a vehicle. Every member of the Harper Infiniti staff is friendly and professional on every level. Harper Infiniti has earned a customer for life!

Bikerchick1281

19 de oct. de 2014

I bought my third Infinity from Tommy at Harper. It is so nice to see the same people after all the years. Usually the turnover at a car dealership is high but not at Harper. Mr. Harper said it is great to have such loyal employees and I agree. Tommy is one of the best! He is so knowledgeable and so easy to talk to. Phillip in the service department is so nice! He always greets me by name and always has a smile on his face. This is a great place to buy a car.

danjen1

18 de oct. de 2014

Drove from GA for a great deal on a preowned Infiniti FX35. The process was smooth and we got a great deal on our car. Everything was taken care of before we arrived at the dealership and we test drove the car, signed our paperwork and were out the door in less than 30 minutes. We had a great experience and the customer service from both Tommy and Nick was outstanding. I highly recommend this dealership and would drive back again. Thanks for such a positive experience.

ceramsey

12 de ago. de 2014

My clutch went out on my G37 convertible last Thursday. I called Matt, who immediately sent Mark and Joe with a loaner car. They sent me on my way and waited for the wrecker. Amazing! Way above any expectations I had when dealing with this emergency. Even more surprising, the car was fixed the next day. It's always good to see Phillips smiling face when you come get your car.This is the 4th car that we've purchased from Harper Infiniti. I highly recommend them if looking for a new or pre-owned car.Thanks guys!

bkrug

12 de ago. de 2014

I searched for 2 months trying to find the right car at the right price. Once I decided to stop by Harper Infiniti, I was immediately greeted with the utmost professionalism from a friendly staff. The sales team clearly enjoyed their jobs, were personable, and presented a comfortable atmosphere for their customers and potential buyers. My sales specialist, Tommy P. was extremely knowledgeable of my car, which is an important quality, especially for customers with alot of questions and comparisons. It was nice to be informed of the perks and given an instruction tutorial on the inside technology of the vehicle. I will not buy from any other dealership. I am very pleased with my experience and will return when I am ready to purchase another vehicle.

tommyboy4496

31 de jul. de 2014

Knowledgable and friendly sales staff. Excellent price on an exclellent product. My experience was a pleasure and I will definitley consider Harper Infiniti in the future.

5tr1ck

23 de jul. de 2014

We visited Harper Infiniti to get a feel for the Infiniti vehicle as we have never owned one. Joe Gooden took care of us and led us down the path to ownership. He patiently answered any and all queries with no sales pressure. We did not take a test drive that day and upon departure, Joe gave us his card w/o asking for any contact information from us. All he knew about us was our first names! We then did our due diligence with regards to researching the vehicle, the dealership, and to an extent, the sales person. All searches yielded positive results. We returned to the dealership a week later to take a test drive. By that time, we had settled on the Q50, so Joe handed us a key and said take it for a spin. During this test drive, we actually drove the vehicle to our home, insured the vehicle would work with our garage layout, also confirmed the trunk would accommodate two large baseball bat bags, and spent quality time reviewing the vehicle without a salesperson looking over our shoulder; We returned the vehicle to the dealer and chose not to go into deliberations that day as we had not settled on the desired exterior color, interior color, or accessories. We left the dealership again with no sales pressure from Joe. We came back a couple of days later to select our vehicle. We were uncertain of whether we were trading a vehicle or not and decided to deliberate a day or so on that. Joe placed a sold sign on the vehicle as we left having signed no paperwork and without any pressure. We returned to pick up the vehicle 3 days later. Joe has reached out to see how we were enjoying the vehicle and to see if we had any further questions about the operation of the vehicle as it has a lot of technology on-board. This has been a great auto buying experience. I heartily recommend Harper Infiniti and Joe Gooden to anyone looking for an Infiniti vehicle!

aaronsnukals

3 de jul. de 2014

I have returned to Harpers and Joe Gooden every time me or my wife has needed a car. No stress, No Hassle VERY EASY to deal with.Calls to check on us periodically. Would not go anywhere else.

cpo011

17 de jun. de 2014

DON'T REPLACE THE PART UNDER WARRANTY!!!!!!! Purchased 8 coil packs etc,, from this dealership. One of the coil packs went bad! The parts dept. asked for the bad part and the invoice showing the new part was installed. All was given to the parts dept. NOW they want the CODE showing that the coil pack was actually bad. Why would I spend over $300.00 to replace a BAD part that was covered under warranty? NEVER NEVER buy an Infiniti part from this dealership, they do NOT recognize or replace a part that should be covered under warranty.

TPolattie

14 de may. de 2014

I highly recommend Harper Infiniti! They really are second to none when it comes to customer service. I had the pleasure of working with Tommy Pulvirenti when purchasing my first Infiniti. He was amiable, patient and very helpful. He could not have been more courteous; even staying 30 minutes late to accommodate me. Other friends and reviewers spoke very highly of Tommy and Harper Infiniti, and it's all true! They will not disappoint! The confidence and the competence of the Harper dealership and Tommy Pulvirenti made this a very pleasant car-buying experience.

meredmon

25 de abr. de 2014

I had never considered an Infiniti and just happened to stop by. Tommy gave me time to look around the lot and then came to offer assistance. He was very knowledgeable of the products. He did the appropriate follow-up without it be intrusive and excessive like I have experienced at other dealerships. Bottom line, I got a great QX80 thanks to Tommy. Everyone at the dealership was a pleasure to deal with and I would recommend them. Ask for Tommy -- he will help you in any way he can. As I begin upgrading our corporate fleet -- I will definitely go back to see Tommy.

devasius

13 de abr. de 2014

I had a great buying experience with Harper Infiniti. I love my new Q50 and am happy to recommend Matt, Tommy, and the rest of the team.

guitarsteve84

2 de abr. de 2014

After exploring numerous dealerships looking for a used car, I swung by Harper Infiniti during my lunch hour one day, to see a G35 I found online.Tommy brought the car out and scheduled a test drive for me. They also supplied me witha detailed carfax sheet and best of all worked the price to its true value.I dealt with a lot of different dealerships trying to find a car, but none met all of my standards like Harper.Even oil changes are top notch including car wash and interior wipe down. Really awesome service!I will definitely be going back for my next car when the time comes.

peccolob

11 de mar. de 2014

Tommy was very professional, courteous, and responsive without being "pushy". He was knowledgeable about the various autos, features, and programs available on each vehicle. Zack was there to take care of scheduled service albeit late in the day........ both are good to deal with and fine representatives of Harper's Infiniti.

joe.lodato.3

24 de feb. de 2014

GREAT serivice!! Thanks again guys. Always friendly, receptive and responsive to my concerns. Punctual with repairs and done by times and plenty of loaners. I recommend Harper for new and used car sales and service. I always feel taken care of and never worked over or deceived. Way to go!

ceskew

18 de feb. de 2014

I can't say enough good things about Harper Infiniti and our salesmen, Tommy Pulvirenti. My wife and I originally visited Harper Infiniti because our daughter and her husband had such a good experience with Matt Stegall and the dealership. We were looking for a used 2013 JX35 with a specific range of features and colors. Although Harper did not have the vehicle in stock at the time, Tommy was eventually able to obtain a JX35 in immaculate condition from a Harper customer whose lease was expiring. Throughout the process, Tommy was very professional, patient, and always helpful. It was a pleasure doing business with Tommy and Harper Infiniti.

mghunter

3 de feb. de 2014

My husband and I were extremely satisfied with the service Tommy Pulvierenti gave to us while buying a used Infiniti at Harpers Infiniti. His friendly personality made our car shopping experience very enjoyable! Also, the finance process was very easy and Nick Dockery was very friendly. I would highly recommend this dealership and I would strongly suggest you ask for "Tommy" when you're needing help with your car search! Thank you Shannon Harper for getting us in touch with the Infiniti team!

missyds

23 de ene. de 2014

We are a repeat customer. Before Tommy Puvirenti, we worked with Matt Stegall who is now the Sales Manager. Originally it was becasue of Matt's good business ethics and good customer service as to why we are a repeat customer. When he introduced us to Tommy, the great care and customer service was the same! We absolutely love doing business with Harper Infifniti. We have a positive experience every time, whether it is renewing a lease or coming in for service. Their exceptional customer serivce is consistant. Tommy has kept in touch with us to check in and see how things are going with our lease. This is definately not of the ordinary with car sales and speaks volumes of his genuine care even after the sale.

thenders

23 de ene. de 2014

Tommy Pulvirenti and Matt Stegall were wonderful to work with. They made leasing my G37 coupe easy and painless and blew their competitors out of the water in terms of price and customer service. Tommy has continued to follow up with me since my purchase to ensure everything is going smoothly, something that is very rare after a vehicle purchase. My experience with everyone has made me a life long Harper Infiniti customer!

SailOn

22 de ene. de 2014

I purchased an Infiniti fx35 on February 20th, 2014. When I walked into the dealership, I was greeted by Tommy Pulvirenti. I explained to Tommy, I drove by the dealership and spotted the QX70. Tommy was a delight to work with. On the test drive, Tommy didn't pressure me and was quick to answer all of my questions. It was so nice, not to be pressured! I mentioned to Tommy that I was on my lunch break. He was very considerate watching the time. I brought my husband into the dealership, that afternoon. Tommy handed us the keys and told us to drive the vehicle as long as we needed to. We compared the pricing to comparable models online and found the dealership to be very competitive. Matt Stegal and Tommy were very professional to work with. We completed our test drive, negotiating and paperwork within an hour and half. (The bulk of the time, was spent on our test drive) Nick Dockery completed our paperwork and was also, easy to work with. No high pressure sales from Nick! Tommy and Matt, have made us customers for life. I will be recommending the dealership to all of my family and friends. Thank you to Harpers for making our car purchase, a pleasant experience!

bfamilyof6

15 de ene. de 2014

Harper Infiniti was so wonderful & was worth every minute of the drive from Nashville. We bought a QX 80 & it was an excellent experience all the way from the initial phone conversation to handing off the keys. The Nashville dealership was the opposite experience....if you live in Nashville & want a smooth purchase experience, this is is the dealership to call!!! Super friendly staff, honest employees & super fast customer service!! This is the dealership I will always call first in the future! Matt & Tommy had my new vehicle & paperwork ready when I walked in the door & handled my trade in just as smooth. Thank you Harper Infiniti!

MatthewKirkland

7 de dic. de 2013

1. When shopping for a new car . . . you ONLY shop Harper!2. When buying a new car . . . you ONLY ask for Joe!Just bought my second new Infiniti in 16 months from Joe. You simply just do not find the level of customer service that Joe and his entire team provide. Hands down . . . it's Joe at Harper or no one! Thank you Joe!

MurielLaw

3 de dic. de 2013

My husband and I highly recommend Harper Infiniti for many reasons. We love our new JX 35 that we purchased late August 2013 from Harper Infiniti. Tommy Pulvirenti was our sale representative and he did an excellent job in describing all the features of the car and throughout the purchasing process. He took the time and was patient with all our questions. Once the purchased was done, he stayed connected with us to make sure we did not have any trouble with car or any questions. I had my first experience with the service department for an oil change and it was remarkable. They cleaned my car inside out and gave me a loaner so I would not be stranded. If you are looking for a new, reliable car don't hesitate to call Harper Infiniti and ask for Tommy Pulvirenti. He will take care of you like you are family.

saber1314

24 de nov. de 2013

Great product. Excellent service. Willing to work with you on the price. Ended up buying both a Q50 and a QX60. Three months later - still very satisfied

DonnaBona

21 de jul. de 2013

My husband and I had owned 4 Infiniti vehicles...so when it came time to buy again, I called Matt Stegall at Harper Infiniti. He went above and beyond the call of duty. My husband passed away in May 2012 leaving me with a 2008 FX (no longer under warranty) and a 2009 G37 (huge car payment). After several months, I decided to trade in both vehicles for a 2012 FX. Matt Stegall had just the car I was looking for. Matt Stegall and another Harper Infiniti employee came to my house which is about 45 miles away to drive one of my vehicles back to the dealership. That was a great help to me. Matt is not only a great asset to Harper Infiniti but someone I now consider my friend.

lisacrane1

16 de jul. de 2013

Our purchase process for our JX35 was wonderful. Matt was always very knowledgeable and helpful with our questions. We love our new vehicle and always have excellent customer service at Harper Infiniti. The employees are very friendly and helpful. We actually own two Infiniti vehicles and are very pleased!

PeterJPonce

15 de jul. de 2013

Working with Joe was a pleasure. Never owning a hard top convertible before, Joe answered ever question I had concerning my G 37 S, sometimes finishing my questions for me, then answering them as well. He was very well informed on my model. He made my overall buying experience extremely effortless. This is the second Infiniti I have owned & I hope to work with him when buying my third Infiniti.

edking

15 de jul. de 2013

I recently purchased an Infiniti QX56 at Harper Infiniti in Knoxville, TN. The salesman, Tommy Pulvirenti, was very professional and a pleasure to do business with. I am very pleased with the dealership and the car, itself. I would definitely recommend this salesman and dealership to anyone interested in an Infiniti vehicle.

ktmyers

15 de jul. de 2013

Tom is always efficient, professional and upbeat whenever I bring my car in for service. My car is always clean and ready as promised so I leave happy. I also appreciate the fact that Phillip also thanks you for your business and has a smile on his face.

Hmphillips777

14 de jul. de 2013

My experience with Harper was excellent. Tommy found the car I wanted and had the paper work ready when I got there. The purchase of my second Infiniti was basically done over the phone and was simple and quick. Who doesn't just love that? Thank you Tommy!!!

DeborahPenix

14 de jul. de 2013

Our experience with Harper Infiniti began when we sent them an email to inquire about a used vehicle listed on their website. Within minutes we received a call and an email from Keith Young. We live one hundred miles from the dealership, and we spoke with Keith everyday for a week until our scheduled appointment. We spent several hours with Keith that day and he never grew weary of us or our questions. He was very polite, respectful, professional, and accommodating. The staff and the facility are excellent, but we were so impressed with Keith. He was definitely a factor in the decision to purchase our new G37S at Harper Infiniti.

dwlittle

13 de jul. de 2013

We just purchased our first Infiniti from Harper Infiniti. It was absolutely the best experience I have had purchasing an automobile. I can't say enough good things about Matt Stegall and Keith Young they were so nice and it was a pleasure working with them. Everyone there was exceptionally nice and friendly. Thank you Matt and Keith for all of you help. I highly recommend Harper Infiniti.

cjsheffield

12 de jul. de 2013

I am so impressed with the customer service I have received from Harper Infiniti since the purchase of my JX35!! Matt Stegall made my first new vehicle purchase such a pleasant experience. When my husband and I first entered the dealership we were promptly greeted and introduced to Matt. I had been researching the JX35, but had no prior experience with an Infiniti vehicle. Matt did an amazing job of feature benefiting the vehicle to us, and that is what sold us on the vehicle. After the purchase, Matt continued to follow up with us to make sure we were happy with our purchase. We will continue to "brag" on Matt and Harper Infiniti to our family and friends because we have been so impressed with our experience.sincerely,Cindy Sheffield

SAM-21

12 de jul. de 2013

We had a great buying experience from Matt Stegall and Keith Young. They gave us a very fair deal and with little to no pressure to buy. We will definitely purchase our next vehicle from the Harper family of dealers.

bike_dub

12 de jul. de 2013

I first stopped into Harper Infiniti out of curiosity but when I was greeted with stunning customer service by Matt Stegall I actually wanted to buy a car from them. I test drove a few cars and let several days go by before deciding and at no time felt any pressure to buy. When I finally came to a decision, they went above and beyond what I expected when purchasing a used car. That's what I prefer in a dealership and will come back to this one. Satisfied Customer.

Tnarchitect

12 de jul. de 2013

Matt and the whole group were a pleasure to deal with. Both my wife and I purchased vehicles within the same month. I would definitely recommend them.

garymwest

12 de jul. de 2013

I've purchased and leased numerous cars from Harper and Joe has been involved with every deal. It has always been a great experience working with Joe and the Harper staff. There is never any pressure and they make you feel very comfortable during the buying process. I have no reason to go anywhere else. I would highly recommend buying a car from Harper's.

jfratus

12 de jul. de 2013

I purchased my G37 in February and it has been one of the best cars I've ever owned. It is the fourth Infiniti I've purchased from Harper. Matt Stegall has been involved or has been my salesman for all four vehicles. Typically I dread working with a car dealer, but not with Matt and his team (including Pat Barker). I actually look forward to working with these guys and if it's up to me, the G37 will not be the last Infiniti. I'll work with these guys for years to come. Fantastic team!

rarbuthnot

12 de jul. de 2013

I highly recommend purchasing a vehicle from Harper Infinity (Knoxville, TN) because of the thorough job they did in explaining in great detail, every question I had about purchasing an Infinity QX56. Tommy P. and his team were extremely well versed about this vehicle and was able to answer all of my questions in a timely and accurate fashion. Tommy also went out of his way to follow up with me to make sure that everything was ok with the vehicle after I had purchased it. Finally, the price for my vehicle was extremely competitive with other vehicles that I was considering and I am extremely pleased with my overall experience with this fantastic dealership. I sincerely appreciate all of the hard work that Tommy put in to making the overall process easier on both me and my family.

samandac

11 de jul. de 2013

I have used Matt Stegall for 3 Inifinit car purchases over the last 10 years. He has ALWAYS been exceptional to work with. He always makes me feel comfortable with the car shopping process and is very customer service focused. Harper is an incredible car dealership from their sales to their service. Everyone is always more than willing to assist and always accomodating to your needs. I will always recommend Matt and Harper for anyone looking to purchase!Samanda Knight

johnmayo798

11 de jul. de 2013

Each time I come in to have my car serviced, I am greeted by name and made to feel appreciated. Servicing is done on ime as promised and with no returns.The remodeling has a great feel to it.

TnBigGuy

11 de jul. de 2013

Every time I come to the dealership I am met with professional courtesy and high level service. Tommy did a great job handling all my needs during the sale and all the folks in service are always top shelf after the sale.

AliciaMacArby

11 de jul. de 2013

Tommy spent time working with my husband on our needs/wants in a new car. We appreciate his expertise and professionalism. You're the Best!

pricejones1

11 de jul. de 2013

My wife and I picked up our Infinity today. I wanted to write this review to express my appreciation to Tommy for making the car buying experience almost painless. We had originally not planned to purchase from Harper this time ( we currently own an Acura that was purchased from Harper several years ago) & had happened to drive an Infinity at another dealership just by chance. We decided to just stop & check as to what Harper might have in stock while we were out. We met Tommy on the lot & he listened to what we were in the market for------------- didn't waste our time trying to sell us something we were not interested in!He showed us the one vehicle that matched our inquiry & made taking it for a test drive an easy event. We liked the vehicle, and he made us a no-haggle price on the spot. The delivery of the vehicle today was just as pleasurable as the rest of the experience. We plan to consider Harper for future car purchases not only for the product, but primarily because he made the " dreaded car purchasing experience" pleasurable!Thank You Tommy!

jorgesanabria

11 de jul. de 2013

I cant say enough about the pleasant experience that I had dealing with Matt Stegall and the rest of the staff at Harper Infiniti. The level of professionalism is incomparable to any other dealer I had ever visited. Purchasing my new QX56 was a hassle free experience. It was enjoyable and I was treated like royalty.

cstovalll

11 de jul. de 2013

Recently worked with Matt Stegall on vehicle purchase. Service, follow-up, information provided, sales process, etc. was, and continues to be exceptional. I have since highly recommended Harper's to several others.

jimmiesue

11 de jul. de 2013

My Volvo was totaled in an accident. Family & friends who drive Infinitis recommended Harper Infiniti to me & suggested that I talk with Matt Stegall. Matt proved to be as helpful & as friendly as I had been told. I was badly injured in the accident & Matt was outstanding in answering all the questions that I had about the Infiniti I was interested in. He made the purchase of my new Infiniti a very pleasant experience. I highly recommend Matt Stegall & Harper Infiniti, not only for the purchase of an Infiniti, but also for the excellent service that is provided after the sale.

C. Edward Samsel

11 de jul. de 2013

Over the past year we have purchased two new Infinitis from Matt and the experience has been exceptional thru the sale, delivery and service processes.

fowlz17

11 de jul. de 2013

Matt Stegall is by far the best person I have ever dealt with when buying a new car. I have bought multiple cars through him and will always continue as long as he works for Infiniti.

sdesear

11 de jul. de 2013

We purchased our first Infiniti seven years ago and got Tommy Pulvirenti by chance. He was such a great sales person to work with that when we bought our next Infiniti we called to make sure that we got him again! He is very knowledgeable about the vehicles, and he doesn't pressure you. Once we even had to call him on an out-of-town trip to ask him a question about our car. You could tell that he was not troubled at all by us calling him on a weekend and he quickly got an answer for us. I would definitely purchase my next Infiniti through Tommy, and Infiniti has always been great on service visits. They have a nice, comfortable area to wait while your car is serviced, and your car is always returned to you shiny and clean! When we looked at our first Infiniti, we were shocked at how better priced they were over the BMW's and Mercedes. Definitely give Harper Infiniti and Tommy Pulvirenti a try and you won't come out feeling like you or your wallet has been beaten up!

flesha

10 de jul. de 2013

I purchased my first Infiniti in February. The service I have received from Tommy and Harpper Infiniti has far exceeded any car purchasing experience I have ever had in the past. From my first step into the showroom I never felt any pressure to purchase a vehicle. Tommy showed us the QX56 and allowed us to take a test drive. We were not ready to make a decision that day and we did not have any pressure put on us at all. When I called Tommy a few days later I told him my husband wanted me to test drive the JX35 and Tommy brought the car to my work to allow me to test drive. The entire process of purchasing the car along with the follow up to ensure I am happy with my purchase has been unlike anything I have ever experienced. My office is only about 5 miles from the dealership and Tommy has come to work and picked up my car and taken back to the dealership for service. As a working mom this is a huge benefit and not anything I have heard of any other dealership doing before. Whenever anyone ask me about my car I always have exception things to say and brag about what a great experience I have had and continue to have even after the sale.

LBJones

10 de jul. de 2013

We have purchased 3 vehicles from Harper Infiniti through sales with Tommy Pulvirenti who is very responsive, accommodating, knows the product, no high pressure sales and does not play games. Tommy seems to always recall what we like/dislike in vehicles and works hard to get exactly what we are looking for. Detail department performs exceptional work. Nick Dockery in finance has a great personality and makes you feel completely at ease. Both Nick & Tommy are easy going & make the car buying experience a pleasure. The dearlership is neat, clean and has a great atmosphere. I highly recommend Harper Infiniti and most definitely plan to purchase there from Tommy in the future!

Debrapowers

10 de jul. de 2013

Staff friendly and knows the products!! Newly remodeled dealership with a great lounge. Im on my second QX56 and love the technology and value. Ask for Tommy Pulvirenti

russellj1

10 de jul. de 2013

I have purchased three cars from Hapers Infiniti. Through the years of vehicle service, Tom McNair has been exceptional in all accounts. He listens, explains, and has a heart to serve his customers.

thomasce2

10 de jul. de 2013

Service on 2007 FX45: Front wheels noise--immediately identified as wheel bearing (116,000 miles), right one gone, left one on the way. Called me with news about an hour after dropped off and fully explained problem and costs. Kept me fully informed of status and unfailingly friendly, genuine, and polite. Replaced dash pad under extended warranty that I didn't even know about. Outstanding service and a super loaner car program.

daveakers

10 de jul. de 2013

My experience with Tommy and Harper Infiniti was outstanding. Tommy was informative, courteous, and professional. At each step through the process Tommy kept me current on the status of my vehicle. Upon arrival to the dealership he provided me great detail and instruction about the cars features and operation. I would definitely encourage anyone looking for one of Harper's brands to explore this dealership.

woodruffjg

9 de jul. de 2013

this is my 3rd Infiniti , had great experience buying my 1st QX4 for my son , then my G35 with Tommy P who was great to work with have had regular service on my 09 M35 and g35 with Harper and always treated with upmost attention Had an emergency situation develop on way to work with the M35 and managed to get it to dealership , was greeted with the smiling face of Phillip who took over as i pulled in , he got me with Tom McNair who arranged the service and the loaner car and i was out the door in less than 15 minutes and made it to my appointment at the office on time - Tom made sure I had everything i needed - Tom promptly called with the report and said it would be ready the next day and it was , I picked it up (fully detailed ) and Phillip even helped me load some stuff into the trunk - thanks guys Would and do recommend Harper Infiniti to my friends Joe W

bwelch1

9 de jul. de 2013

The experience we had at Harper was a fantastic car buying experience. It is very eivident that Tommy and everyone at Harper go out of their way to make sure you are completely satisfied with your car and service. I have already recommened them to others.

dealdoer8

8 de jul. de 2013

Making an appointment was quick and easy. We got to the dealership and was instantly met by Tom. He was friendly, informative and very knowledgeable. We left the car for service and it was done prior to the time promised. Overall service was great. Thanks Tom.

tenis5

8 de jul. de 2013

Easy to make appointment, intake process for service friendly, quick, well organized and a clean late model loaner car is always ready for me. Always thoroughly reviews what is to be done to the car. Sets time for when car will be ready for pick-up and always meets or is ahead of the schedule. Effectively reviews the work that was done to the car, discusses overall status of the car from the comprehensive examination of the car and mentions any areas of concern. My car is always cleaned free of charge before I arrive for pick-up and is brought to the door for my departure. The pick-up process is also quick and thorough but not rushed. My wife and I have owned 2 infinities s and have had the pleasure of working with Tom McNair and his service department for 10 years and the level of service has always been great. He and his department are exceptional.

goveggie71

8 de jul. de 2013

My husband and I have never had a more pleasant experience buying a car. Tommy was wonderful, he didn't pressure us at all. He was very knowledgeable about the car and extremely professional. I want to thank Tommy and the entire Harper staff for treating us so well. We love, love, love Harper Infiniti!

RonHouser

8 de jul. de 2013

Harper Infinity has always gone above any other dealership we have purchased our cars from. They are always friendly and make you feel at home. They appreciate your business and it shows. Our salesman Tommy Pulvirenti has always handled our transactions quickly as he knows how busy we are. He is very through in explaining all the features on our new vehicle. I have always felt he has treated us fair and has been honest. We always recommend him if anybody is considering a car from Infinity. My wife will not buy a car anywhere else. The service department always treats her with respect and she loves her clean car every time she picks up her car after service. Keep up the good work Tommy, will see you in a few years maybe sooner.ThanksRon Houser

masonmeade33

8 de jul. de 2013

I have purchased many a car and motorcycle in my day since I started purchasing back in 1986. There were some pleasant exchanges with some sales associates and some not. With Tommy Pulvirenti, he has probably been the most pleasant sales associate I have ever dealt with. We've dealt with him on service of the vehicle, he ordered us the special mats we wanted for the car and he is always good to remind us thru email of upcoming deals in case we want to purchase again or know someone who might be interested in purchasing. If someone IS looking for quality product and a quality sales associate, go to Harper Infiniti and request Tommy Pulvirenti. Thanks.Mason Meade

Joya3459

6 de jul. de 2013

My husband and I have been customers of Harper Infiniti for seven years. Tommy Pulvirenti has been our go to sales expert in every carwe have purchased. He has always taken the time to listen to us and then always comes through with the perfect vehicle for us. My husbandand I both drive an infiniti and absolutely love them. We would never consider going anywhere else for our automobile needs!

HappyInfinitiDriver

6 de jul. de 2013

Our experience with Harper Infiniti has been unparalleled! Our Sales Associate, Tommy Pulvirenti is the absolute best we have ever had the pleasure of working with!

talon32

6 de jul. de 2013

This was the best car buying experience ever. There is no pressure and prices are great. Tommy was very patient as I tested several cars to find the one best for me. After buying the car my first service appointment was scheduled. I would recommend this dealership to anyone looking to buy a car.

Klawjkin

5 de jul. de 2013

By far, Tommy made this buying experience our best yet. And we have bought many vehicles. He was friendly, honest, courteous, and extremely patient. He also made our children feel at ease and entertained each time we were there. We definitely would recommend Harper Infiniti, and Tommy to friends and family at any time. He continues to periodically check on us....just in case we might have any questions or concerns. We feel very "taken care of"...Thanks again. Kim and Jennifer

bozi67

5 de jul. de 2013

We had a great experience at Harper Infiniti and cannot recommend them enough. Tommy Pulvirenti went out of his way to be helpul and effiencient...and even introduced us to the owner of the dealership, who seemed more than happy to take the time to chat a bit with us. This is our third Infiniti (our first from Harper) and we could not be happier; the price was right and our FX50 is so awesome!

Strucker3

5 de jul. de 2013

We have been coming to Harper Infiniti for about 7 years. We are always treated like we are their only customer! They are so kind, courteous, helpful, conscientious, professional, and knowledgeable. But probably their best quality is that they are TRUSTWORTHY! We have great confidence that we will be well taken care in a convenient, timely manner.

Grace2U

3 de jul. de 2013

I have enjoyed the whole experience with Haper, from looking, buying, and servicing our Infiniti JX35. Tommy was very helpful and sat in the car and went over all the controls and settings with me. Very courteous!

Karnscorp

3 de jul. de 2013

My most pleasant car. Buying experience..Ever! I live in Florida and called Harper Infiniti inquiring about an SUV they had. We literally had the deal worked out over the phone in 10 minutes. By far the easiest transaction. Tommy goes beyond standard. He is friendly, nice and trustworthy. I really could care less to ever buy a car from anyone else. I know it will never compare to this experience. Thank you, Tommy!

TheHodgeFamily

3 de jul. de 2013

Our family has purchased two Infinitis from Tommy Pulvirenti. Tommy amazes us with making the car buying experience an easy, enjoyable experience. Tommy has been an honest gentleman in all of his dealings with our family and goes above and beyond the industry standard to make certain that his customers are happy. I have several friends who swear by Tommy and have referred many people to him. Tommy is absolutely the best car salesperson with whom we have ever worked.

stilesfamily

26 de jun. de 2013

Joe, By far this was the best experience that my wife and I have had buying a new vehicle! We didn't find it hard at all saying " you've got a deal". You exceeded our expectations by answering all questions about the JX35 as well as all financial questions. I can tell you take a lot of pride in your profession. It's great to know that we will have a long and trustworthy relationship with such a great person. Thanks again for taking such good care of not only me but my entire family.

elliota1

12 de jun. de 2013

From the minute I entered the door, from the receptionist to Tommy Pulvirenti my salesman, Harper lived up to its reputation for customer service. There is no pressure to purchase from Harper; the cars sell themselves, but it was reassuring to have such a knowoledgeable sales person in Tommy. After my decision to purchase, Nick Dockery provided seamless financing assistance. After a short tutorial on the many high tech features of the FX 35, I was on my way. Three months later I had my first routine service appointment. Here, too, the service was outstanding,. I would recommend Harper to anyone interested in capable, knowledgeable, professional service.

Bartsus

14 de may. de 2013

This is the third Infiniti I have bought from Tommy. He is always a joy to work with. He helps of find that perfect car that you are looking for. He and the Infiniti team goes to great lengths to make the customer happy. Every time I walk into the dealership I am always greeted with a friendly smile. I have never had such a great experience at any other dealership. I purchase my cars from here and get service on my cars here.Harper Infiniti is the place to go- for that perfect car and a very friendly team. I will never go anywhere else. Thanks to tommy and Harper Infiniti team for your service....Susie

KnoxvilleSooner

10 de abr. de 2013

As a long time Harper customer (bought my first Q45t in 1994), i have had many many positive experiences w/ the firm over the years. Most recently, we purchased a JX35 & a QX56 from Tommy Pulvirenti. As usual, Tommy, and the entire Harper team, went to great lengths to ensure that the transaction exceeded our expectations. I strongly recommend both Tommy, and the Harper Dealerships, anytime the topic comes up.

oursignups

5 de feb. de 2013

We recently moved from CA to TN, and Joe has been our car guru. He helped us to figure out what to do regarding our current EX Journey lease and moving that car across the country. We liked and trusted him so much, and so enjoyed our service experiences at Harper, that we decided to add another Inifiniti to our household when our oldest daughter turned 16. Joe helped us to assess our various car needs, and got us launched on another lease, this time a fabulous JX. We found the whole process to be relaxing, enjoyable, and exceedingly fair. His patience and encouragement were much appreciated. We are now pondering which Infiniti we will get when daughters number two and three hit the road in the coming years. We love the friendly, family atmosphere at Harper and the way sales and service departments coordinate on customers' needs. Thoroughly satisfied.

kelly2211

4 de feb. de 2013

Tommy and I worked for several days to close a deal on a used 2012 G37C. I traveled from Huntsville Alabamba to Harper. I viewed the car, closed the paperwork with Nick and was gone in two hours. Tommy and I worked hard to close the deal on the phone, after hours, and on the weekend. During the negotiations he all ways maintained his professionalism. We actually closed the financial piece in less than 15 minutes with Nick.Thank you Harper Infiniti for maintaining the quality of personnel you have on board. Keep up the good work!

tlove47

3 de oct. de 2012

We are first time Infiniti owners and without a doubt it was one of the best customer service experiences we have ever had. Thank-you !!!!

Utslick68

19 de sep. de 2012

I've been a customer of Harper Infiniti since the fall of 2003. In that time I've purchased 3 new Infiniti's (2004 g35. Sedan -Sport, 2007 m35, & 2011 m37). Never once, in 9 years, have I ever left there without a phenomenal experience. It is hands down the best sales, service, and general ownership experience I've ever been involved with, and they have the National Awards to prove it. Both friends and family have also purchased vehicles from Harper and I wouldn't trust them to anyone but Harper's. They are the absolute standard for auto sales and owership excellence.

dbollich

31 de ago. de 2012

Pat Barker sets the bar for selling cars. I've twice driven over 600 miles to purchase an Infiniti from him. I saved thousands compared to what I was offered (and mislead multiple times on options) by my local dealer and had absolutely no issues on the trade-in price.The paper work was ready when I arrived (exactly as we agreed over the phone) and he spent more time showing me the vehicle features than actually closing the deal.

donanje

1 de ago. de 2012

Harper is outstanding! Pat was true to his word, which is not something you always see in a person trying to sell you a car. He took the time to help us find the right car for our family needs. Then when the car was delivered he spent the time necessary to show us all of the amazing features on our new JX. The best part about Harper though is the level of service doesn't decline after you drive off the lot. We are so pleased with the service Pat & Harper Infiniti provided that we are positive we will not buy a car from anyone else.

twobroyles

23 de jul. de 2012

These folks are exceptional!! I was stranded in Florida (month away from the cold weather) and had a minor problem (dead battery) with my QX56--turned out to be operator error. The roadside service only offered to tow the vehicle to the nearest dealer--55 miles away. This was going to be a huge problem for us. Called Matt long distance--he diagnosed the problem over the phone--we were spared the 'tow' option and were on our way in less than an hour. Conduct far above the expected level.

leemiracle

19 de jul. de 2012

We just bought our first Infiniti, and have been very pleased with the way we have been treated by the salersperson and the dealership. We highly recommend Harper Infiniti and Patrick Barker.

Ledbetterdj

6 de jul. de 2012

We just went in for service on my 2006 G-36 - that had 94,000 miles. Service was great, they gave us a loaner G-25 and we loved it. Tom McNair was very helpful and explained about the service, the warranty and called us several times regarding the service. I spoke with Tommy Pulvirenti who had previously sold us 3 Infiniti's and indicated we might be interested in upgrading. Tommy is very knowledgable about Infiniti's (all models) without using high pressure to make the sale. Nick Dockery took care of the paperwork who was also very knowledgable and answered all our questions regarding financing/leasing. The afternoon we picked up the car, it was ready, clean and inside the showroom where Tommy went over all the new features of the car. He and Nick gave us a business card to call if we had any questions. Tommy also set up our first service appointment and has called several times to ask if we had any questions or concerns with the new G-25. Harper is great for service and sale and I would and have highly recommend them to our friends and family.

rhart1816

5 de jul. de 2012

One of my neighbors introduced me to Matt and Harper Infiniti. I am now on my fifth Infiniti, all purchased or leased through Matt. Other members of my family have now done business with Harper and I recently referred a friend that purchased a G37x. We all look forward to doing business with Matt in the future.

Sherrillwilson

30 de jun. de 2012

Best car buying experience ever! That's why this is my 3rd new car with Harper and Matt! Customer service is great from initial visit to service on 5-6 year old vehicles. I have been satisfied with all my service and everyone is extremely helpful. I recommend Harper to all my friends.

Tcross

30 de jun. de 2012

The sales and service staff have always been courteous and helpful with both my service and sales needs. Rick has helped me through a few issues when I need an escalation point. Tom McNair is an exceptional person to deal with. I know many of the service staff by name,

dtmartin

30 de jun. de 2012

Tommy was very friendly & likable. Not at all pushy, just informative.Let us take our time & test several cars till we were able to make decision.Tommy also helped us with a purchase of a used Audi at the Voltswagon dealership.We will recommend Harper to all our freinds and family.

theerg18

30 de jun. de 2012

Harper Infinity has always been great to deal with both in sales and service. Associates are always friedly and attentive to their customers. This is the third Infinity I have purchased from Harper and all of the experiences have been good.

bgolfer14

29 de jun. de 2012

Tommy was very helpfull when visiting the dealership. He answered all of are questions and was friendly but not pushy which my wife loved. We may be looking for a new car in the near future and wanted to see what your dealership had to offer.Thanks

JMCarter

29 de jun. de 2012

We've known Matt for years and when we started considering the Infiniti QX56 we didn't hesitate to call him (even though we now live over 400 miles from Harper's). We negotiated the entire deal by phone including the trade value of two vehicles and took delivery with absolutely no surprises. Matt expertly walked us through all the intricate technology features of the vehicle and we've been absolutely delighted with the car. Big thanks to Matt and Harper's!

Ameetal

29 de jun. de 2012

I had the opportunity to work with Tommy when purchasing my new Jx35. Tommy was transparent, patient, and most importantly understood my needs through the entire process. He worked closely with me to determine the options I desired and find the vehicle In a timely manner. The dealership was very inviting from top to bottom and I always recommend others to purchase a vehicle from Harper.

Tmcurnow

29 de jun. de 2012

I was almost sure I wouldn't buy a car that day but after arriving and finding not only the best 3rd row,mid sized SUV i had yet to see but also a great, knowledgeable, polite salesman it was too much to pass up. Whole process was very smooth and easy. Thanks again.

simpsond

29 de jun. de 2012

Matt was wonderful to work with. Very courteous and showed genuine concern that my needs were met. Great one-on-one instruction on how to use the many gadget functions.

db1972

29 de jun. de 2012

I worked with Matt on the purchase of a new to me vehicle. Matt made the experience very easy and without the typical stress that I've experienced at other dealers. We negotiated a price that we both felt was fair and within a couple of hours, I owned a new to me car.

JudySchiffer

29 de jun. de 2012

I think this a great place to buy a car...I've bought 3 from them to date, and have always had a pleasant experience.

Barryatchley

29 de jun. de 2012

I always cruise by this dealership to check out the awesome rides in stock. I purchased the my last three cars from Harpers. No complaints at all!

Thmsjones

29 de jun. de 2012

Nothing but good things to say. Just leased my fourth car from Matt. He made the process a breeze, I got the car that I wanted and at a very fair price. Since this was my fourth car in a row from this dealer I shopped around extensively to compare price, product, and dealership staff. Bottom line is that there is no comparison. These guys get it right from sales to service!

drewmann

29 de jun. de 2012

I swore I would never buy a car off a lot ever again, but when my wife wanted one of the new Infinity QX I did not have a choice. The last 4 Cars I had gotten from a Broker or Ebay.When Matt introduced himself to me, I could tell instantly that he did not fit the "car salesman" stereotype.Matt could not have been more enjoyable to work with. That perfect blend of desire to serve without being pushy or focused on just making a sale.People talk about the "Car Buying Experience" well, I would rather have a colonoscopy and a root canal at the same time than I would buying a car from Dealer.Except for Matt, he really was awesome and my wife and I will be back. Matt makes it as pain free as possible

coconnor411

29 de jun. de 2012

This was my wife and I's first Infiniti purchase and it could not have gone any better. Matt helped us out from start to finish and continues to keep up with us to make sure everything is running smoothly. I can contact Matt at any time and he is willing to help. We will continue to shop with Harper!

Testebk

28 de jun. de 2012

Great experience! Tommy was such a pleasure to do business with. Worked hard to get the price where we wanted it. He was very helpful during the whole experience. We will be back.

kas0401

28 de jun. de 2012

The service (Matt Stegall) at Harper Infiniti is what sold us on the vehicle, and what continues to bring us back. Matt and team do everything to accommodate the customer...SUCH a nice and pleasant surprise in this day and age. This team knows and understands customer service!

bapper11

28 de jun. de 2012

What an easy transaction! Matt was so easy to talk with and deal with. He was very knowledgeable and a STRAIGHT SHOOTER. I feel it was a very fair transaction. He answered all my questions and raised many points I had not taken into consideration. He went above and beyond in showing my wife how to operate all the technology, right down to removing the XM stations she has no interest in. Thanks so much Matt, we will see you in 39 months!

jsmelser

28 de jun. de 2012

Our car buying experience with Matt Stegall of Harper Infiniti could not have been easier! Matt was very knowledgeable of our vehicles features and took the time to make sure my wife knew how it all worked. He even assisted her with the syncing of her cell phone with the vehicles bluetooth system. The service department is courteous and always goes above and beyond to make sure we are taken care of. I wouldn't think twice about recommending Matt and Harper's to anyone looking to purchase a new or used vehicle!

pattimp1959

28 de jun. de 2012

Tommy Pulvirenti made our buying experience very postive and hassle free. He is very helpful and knowledgable, but not pushy at all. He is a very pleasant person to deal with, and I would highly recommend him to anyone wanted to look at this dealership. I would definitly use Tommy again if we ever purchase another car from this dealer.

Angela loy

28 de jun. de 2012

Matt was amazing in finding the JX that had everything on that I want on it . And has been there to answer any question I have about my new JX that I love !

Volhorn

28 de jun. de 2012

Dropped by when I had some time today to visit with my friend Matt Stegall, from whom I have bought 2 G-35's in the past and has always been a delight to deal with. I was primarily just window shopping this time, seeing the new models and calculating when I could pull the trigger on something. Harper Infiniti to me is like Apple, great products that keep getting better, fantastic customer service (shout out to Tom McNair too, always a delight to deal with), and very high quality, professional, and courteous employees like Matt. And speaking of Apple, Matt was able, in about 90 seconds to pair my new Iphone with my G35 Bluetooth, something I had struggled with since replacing my Blackberry last week. All in all, a typical great Harper Infiniti experience! Plus, I LOVE the new place. Thanks.

cleforce

28 de jun. de 2012

I would (and have!) definitely recommend Harper Infinity of Knoxville! We have purchased new vehicles there, as well as taken them for routine service. Quality service, professional personnel, all around excellent! No pressure sales, Tommy sold us both our QX56 and the M37X, and remains accessible for questions and information. Service is always friendly and easy to schedule, drop off, and has a loaner ready and waiting! Thank you all!

am7591

28 de jun. de 2012

I love that the purchase of our new car was so easy! Tommy was great to work with and very easy to communicate back and forth with leading up to the purchase as well as following the purchase with any questions we had. I would highly recommend Harper to a friend.

stacyjulian

27 de jun. de 2012

Tommy had the car I thought I wanted clean and ready to go when I got there from 130 miles away. During the test drive he realized I wasn't that happy with it and helped me to know that the car I had, FX35, now got better mpg and had the features I wanted and was a better deal. He got one for us to drive and then had it cleaned while we did paperwork. The service dept worked fast and hard to get it ready quickly so I could get back home because of my long drive. Tommy was so nice and patient with me and so helpful with my decision making. He took lots of extra time with me and made sure I knew how all the features worked. I love my new car and will buy my next one from Tommy and Harper.

Seasails

26 de jun. de 2012

Matt Stegall made this car buying experience the best that I could have ever imagined! There was never any pressure felt as you often experience when car buying. He was able to find exactly what we wanted and had it deliver in amazing time. At delivery he was extremely thorough in explaining everything about the vehicle and offered to come to our home to program the garage door! This car buying was the best ever!. Thank You Matt!!!

cseymour47

26 de jun. de 2012

Tommy was most helpfull with the purchase of my car - no pressure and very professional. I would highly recommend him and the dealership to others looking for a great car.

reg2332

26 de jun. de 2012

Great dealership in everything they do! The sales department is awesome. The service department is very knowledgable and helpful. Always Smile on their faces. :) FANTASTIC

HSPrimer

25 de jun. de 2012

I presently own 3 Infiniti automobiles, and owned 3 prior to those. I do not need to shop for a vehicle when I feel the need to replace or add to my personal fleet. I am confident that one stop at Harper Infiniti will suffice for the life of my ownership experience. I could not recommend this dealership any more enthusiastically.

bmadx

25 de jun. de 2012

My experience with Harper and Matt Stegall was excellent. I have never had a salesman who was as professional and competent as Matt and i have recommended him to everyone since.

hmarkle

23 de jun. de 2012

When I decided to buy a new car I was trying out a bunch of different makes, but it was my experience at Harper Infiniti as well as the design/features of the G37 sport coupe that really made me know what I wanted.Matt Stegall was the sales rep that I first met and he was awesome. It was late, near closing, when I arrived for my first test drive. And he was not put out at all. So friendly and nice, even let me drive two models that I was interested in. I knew I wanted a manual which they didn't have, but he offered to get the IPL out of the show room for me to drive (even knowing I didn't want that car) so I could see what the manual would be like. I just really appreciated the chance to find the right car I wanted without being pressured. Matt was very helpful with any questions I had, and even showed me the benefits of leasing over purchasing since I have a habit of switching out cars. Even after we signed all the paper work and they had to get the car shipped to Knoxville, Matt kept me updated on when the car would arrive. Matt even stayed late to show me all the bells and whistles on the car when I finally took delivery. And I appreciate him checking in every now and then to see how the car is. It just makes me feel like it's not just another sale to them...that all of the owners are friends, and that they will do anything to make sure that we continue to love our cars.Harper Infiniti has been the best dealership experience I've ever had from my test drive to my first service visit. I have told so many others they have to go there to get a car and talk to Matt because I know they won't regret it!

johnmix3

20 de jun. de 2012

Matt has been a tremendous resource over the past five years and has provided a level of service and support that goes well beyond the business transaction. Matt has become my advisor and Go To person as it relates to our company lease program. Our employees are quick to tell me about their positive interactions with Matt and the Harper dealership. Matt presents a low pressure sales approach which has been well received and he always conducts himself as a true professional. I have come to appreciate the Harper experience and have already started working with Matt on my next lease deal. My sincerest thanks to Matt and Harper Infiniti for providing a truly positive experience.

Pappasross

19 de jun. de 2012

I was only allowed to pick one name so I picked the name of my first introduction to Harper and that was through Matt. Matt Stegall is not a "car salesman," like the days of old. He is courteous, PROFESSIONAL and treated me with respect without every resorting to any car sales tactics. Working WITH your customers is his forte and I would highly recommend him. That said, I have found everyone (service dept, etc) at Harper to be just as courteous and helpful without ever resorting to the familiar (honey, sweetie, etc) which I appreciate. Love, love Harper Infiniti!

frobert

15 de jun. de 2012

My plan was to buy a lease trade-in CPO BMW 535i. After spending several hours at Grayson without success, I went to Harper's to check out the G35/37. Tommy greeted me and quickly had me in a car to test drive. I loved the ride and handing, but unfortunately my head grazed the ceiling. I explained this to Tommy and mentioned that I had been looking at 5 series cars. He recommended the M35, and put me in a 3-year old lease car that was in perfect shape. I loved the car and decided to buy it. We quickly negotiated a price and trade-in for my old car. None of the normal back and forth, "don't tell anyone I am giving you this price" kind of car dealer garbage - very professional and efficient.Their purchase process is easy with no hidden fees or processing charges. Amy (finance) was pleasant to deal with and answered all my questions.I had a minor problem the next morning, battery had run down. (I had sat in the garage playing with the electronics the night before.) Harper's tested it, found it weak, and agreed to replace at no charge, again without any fuss or negotiation. They loaned me a G37 and replaced battery that day. I had one other minor problem (noisy bushing) a few weeks later, and same story - they loaned me a G37 and fixed it next day.I have been very impressed with Harper Infiniti's attention to detail and Tommy is the kind of professional sales person that I enjoy working with.

madmax123

12 de jun. de 2012

copy of my letter to Harper:Dear Mr. Harper; My husband and I were visitors at your Knoxville Infiniti dealership on Wednesday of this week. I initially contacted the dealership online and made inquiries about a particular car I had seen as listed in your inventory. We were contacted back by Patrick Barker and made arrangements to come over from Franklin NC to look at the car. On the way over, we discussed the possibility of another bait and switch episode similar to the one we were treated to in Decatur GA when we bought our last Infiniti (didnt buy from them though, we went on to Montgomery and bought it there since we were headed to New Orleans anyway). Since that experience, we are particularly wary of deals. We were stunned that the car we wanted, with all the equipment we wanted, was there and available, the price was fair, the procedure was straight up and uncomplicated, the salesman was obliging, patient in his instructions and very pleasant and the trade in offer on our car was in the range we had hoped for. When I complimented Mr. Barker he told us that the tradition of integrity was a direct reflection of Mr. Harpers character and business ethics. I congratulate all of you on the adherence to your standard; believe me, you made fans and lifelong customers of us.PS: Please share with your father since I dont have his address.

Doc Kim

2 de jun. de 2012

Joe was great! Excellent talking points about the car features, he respected my decision making and was not pushy.

s-dwhite

12 de abr. de 2012

Pat work very hard to earn my business. we came away with a g-37x and what a great car. this is the second car we have purchased from Pat and he is very good at what he does and is very knowledgeable on the car. we will purchase from Pat again.

LacyW

22 de mar. de 2012

Recently purchased my 5th car from Harper and I would not consider going anywhere else! Joey Collins provides concierge level service and the easiest and most enjoyable purchasing experience ! Service dept is World Class! If there was a Ritz Carlton of Auto Dealers, it is Harper! Simply, THE BEST!

jlmtr6

15 de mar. de 2012

I read as many reviews regarding dealerships I visited for my most recent vehicle purchase (have been buying vehicles for over 60 years). When I read the reviews for Harper Infiniti, I was highly skeptical that any dealer could rate this highly, given that even the best dealerships get customers who are highly sensitive or are just plain jerks and would find something to complain about. Harper Infiniti deserves their high rating and I would give them a 5, the highest rating.Mike Wolfenbarger is a wonderful sales representative, Amy Scates is equally terrific as finance manager, and Ray Gardner, the sales manager, was very cordial, warm and genuine. They all, including Phillip Weaver, made my wife and I feel special and valued.

miclanz

19 de feb. de 2012

Bought our first Infiniti from Matt Stegall at Harper's a few weeks ago. Probably the most enjoyable car buying experience I've had in years. Matt was kind, courteous, and very knowledgable about the vehicle we purchased (even offered some set-up short cuts - a big help). It went back in a week ago for a dealer installed option. Matt made sure a loaner car was ready for me at the time we agreed upon and work was finished when they stated it would be. We would definitely buy another vehicle from Matt, and have already recommended him to some friends.

Beverlydealerrater

15 de feb. de 2012

I cannot say enough good things about this dealership or its employees, but the fact that my current vehicle is my fourth "G" over nearly a decade speaks volumes. My salesman, Tommy Pulvirenti, is the best with which I've ever dealt. He makes the lease or purchase process easy and a pleasure. Tommy never pressures the customer, is extremely knowledgable about anything you ask, and actually listens to find out exactly what you want and need. Then, he follows up to ensure that you are satisfied and sometimes just to let your know of a special opportunity. Constantly going above and beyond expectations, he has offered to come to my home to sync my garage door opener and phone to my new car if I had difficulty doing so. Once I stopped at the showroom unexpectedly, and Tommy surprised me by opening the door, wanting to know what he could for me. He even sends you a card on your birthday; what more could one ask?The service department and detail shop are equally as good. I wish I knew the name of the guy who did the detail on my last G37, but I never met him. I can tell you, however, that his work was superb! Even the wheels I had curbed at the ATM were redone, and the year-old vehicle looked brand new. What a great job! Also, Tom McNair (and others) in the service department are wonderful. They never foul up the booking (as other service shops have), the loaners are clean and nice, the work is done right and ready when they say, they are polite (even when I'm wrong), and your car comes back clean inside and out. I am constantly surprised that work has been done for which there is no charge! You can't beat that.Everyone there is just great. I certainly did't expect it, but even the owner, Mr. Harper, thanked and congratulated us at the time we picked up 3 out of the last 4 cars. I recommend them without reservation; they are so superior in every way to all past experiences, that they have ruined me for all other dealerships. Thanks, Harper's!

harperfan11

13 de feb. de 2012

This review is based on numerous visits to Harper. I purchased an Infiniti used a few years ago at an unrelated dealership. I became acquainted with Harper when I took it in for services. Tom McNair was my first contact in the service department. He has always been top notch to deal with - always friendly, informative, and resourceful. Loaner vehicles are never an issue. I never wait in line or experience any delays, whatsoever. At other times, I have also dealt with Jeff Painter and Phillip Weaver. Ditto for them as well. All of these guys have always been a pleasure to deal with. They are professional at all times, but also offer a friendliness that is refreshing. My wife has taken the vehicle in a few times, as well, and she echoes my thoughts. As for the important part - price - they are reasonable as far as dealerships go. I say that because you never feel like you get a great deal on service at a dealer. That being said, the dollar seems to go further at Harper than other dealers. I already mentioned the complimentary loaners. My vehicle always returns to me beautifully detailed, and they also always seem to have a nice coupon to make things a little easier. I've never left Harper feeling like I didn't get a fair shake. Recently, I asked Tom and Phillip to introduce me to a sales rep, for I was considering a trade. They introduced me to Joe Gooden. He was on par with the rest of Harper. He gave me the feeling that he was representing ME in my task to find a car. His approach was zero pressure, which is the exact opposite of most car dealers. We eventually decided to make a trade. There was no haggling as he made a better than fair offer on my trade-in and we reached an agreement on a nice FX35. This led to Joe introducing us to Ray Gardner, the sales manager. It turns out that Ray was actually a neighbor of ours from down the street. Talk about a nice guy. Not only were we glad to do business with his company, but we are now proud to call him a friend. Lastly, we were introduced to Amy Scates. She was very friendly and thoroughly went over the paperwork for our purchase. By the way, all of this was taking place on Friday evening, when I am sure they were wanting to go home. We never once felt rushed, however. It may sound cheesy, but all of the people at Harper have treated us like friends to the degree that we consider them friends, as well. From my experience, dealing with Harper is always a pleasure. Never the first problem. I would highly recommend.

sashacahill

15 de ene. de 2012

Matt was my sales guy 3 years ago. Him and the service people were so great we end up buying another brand new car from them. The car service stuff is always friendly and accommodating and Matt was hands down the best sales person we had to deal with. Definitely will recommend them!!!!Ssha Cahill

Lstout52

9 de ene. de 2012

My experience could not have been better. Tommy was always available and willing to work with me to find the right fit I would recommend Harper to anyone looking for a great car buying experience.

Rob J

5 de ene. de 2012

Tommy Pulverenti has always been my sales person over the years I have been with Harper Infiniti. Tommy has always provided excellent service and makes sure I am always thoroughly satisfied with my vehicle. The level of service and ease of making your vehicle purchase is the reason this is my 4th Infiniti I have had from Harpers, all thanks to Tommy and the exceptional service dept! Keep up the good work!

sdesear

2 de ene. de 2012

We have purchased two vehicles from Harper Infiniti and used Tommy both times (the first was by random chance and the second time we chose him). He has always been great with getting to the true price and not going round and round with price haggling, and he's always been helpful with follow up calls or emails regarding any questions that we may have had. Once we even had to call him while we were on vacation about a question, and he was quick to get the answer for us. I would definitely go to Tommy again if I were purchasing from Harper Infiniti!

mtsmoot

19 de dic. de 2011

We were treated superbly by our salesperson, Matt Stegall. He answered all our questions and went out and found the car we wanted to buy. We could not have asked for a better experience in buying a new car. Thanks Matt.

davidsapp67

16 de dic. de 2011

Matt was very enthusiastic and knowledgeable about the car I purchased. He never seemed pushy or "car salesman-ish". My wife actually made the finaldeal and she was treated with the same courtesyand given what she and I felt was a fair price withouta lot of haggling. I would recommend Haper Infinitior any of the Harper family of dealerships and Matt Stegall in particular.

gpatton

16 de dic. de 2011

I have purchased two vehicles from Matt Stegal and can say both transactions were the most pleasant, professional non-stressful I've ever experienced in over 40 years of buying/trading vehicles. That is why I have given Matt & Harpers and #5 on all but price and hey lets be honest we all would like a better deal price-wise.

Whitney Tallent Wilson

16 de dic. de 2011

Matt has helped me on several cars that our family has purchased from Harper's. He has a great personality and is excellent at his job. He is never too pushy. He is all about the customer and he has earned my total respect.

Mick Ingleston

16 de dic. de 2011

Purchased my first Infiniti from Matt Stegall and recieved great service. Extremely helpful and knowledgable about the Infiniti product range. The level of service we recieved made the purchase a good experience all around.Continued to use the service department at Harper Infiniti on a regular basis. Tom McNair takes good care of our vehicle maintenance needs. No complaints here either, great dealership with proffessional polite staff!

fowlerbt

15 de dic. de 2011

We have purchased eight automobiles from Harper Infinity over 20 years. They have been fantastic. They go out of their way to help you. The service is friendly, prompt, and of the highest quality. They run a top notch organization.

skylinezx

15 de dic. de 2011

My experience with Matt Stegall and Haper Infiniti was exceptionally positive. I received a level of service and attention from Matt that is quite uncommon in this industry. I would not hesitate for a moment to recommend Matt and Harper to anyone in the market for a vehicle.

odellsc

15 de dic. de 2011

I had a great experience at Harper Infiniti. Matt helped every step of the way, and I love my new car! This was by far the best car buying experience I have ever had.

jimbritt1142

14 de dic. de 2011

My wife has driven Jaguars from Harper for many years, and had told me what a great dealership this is. When I was shopping for a new SUV a few years ago, I looked at the QX56, and was impressed with the professional, courtesy, and helpfulness of the sales staff, notibly Pat Barker. I'm now on my 3rd QX56 and love the car and the dealership.The service department at Harper's is second to none. They are attentive to every need and my car is always presented back to me freshly washed and looking like new. Tom McNair in the service department has especially been wonderful to deal with over the years--a true gentleman who has exhibited integrity and caring professionalism in all my dealings. Five stars to Harper's in all categories.

Mcdowell

14 de dic. de 2011

My husband and I bought our first Infiniti about 4 months ago. We had the privilege to work with Tommy Pulvirenti. Tommy was very straight forward with the bottom line price, so we didn't have to go through the horrible haggling process. He was not pushy, but very knowledgable and easy to work with. We just had our first service, and it was very pleasant.

Lezleir

14 de dic. de 2011

Customer Service-Tommy is always available to come pick up my car at my place of work to be serviced at my convenience, which is huge for me!!!Quality of Work-I fortunately haven't had to have a lot of work done on my car but anytime I have my maintenance visits, it comes back very clean!Friendliness-Everyone at the dealership is friendly, but Tommy is not only friendly, but sends me a Birthday and Christmas card. Which does not go over looked!Overall Experience-Mine has been great, and I would recommend this dealership to anyone. I'm about to lease my fourth car over a ten year period! (Thank you, Tommy)Price-Refer to "overall experience"

thomasce1

14 de dic. de 2011

We've just had great experience over the years with Tommy Pulvirenti in Sales and with the Service group at Harper. Tommy is friendly, easy-going, honest, and extremely knowledgeable about cars. I've lost count, but we've bought four or five Infiniti's from Tommy and been very happy with all of them, and with the Service staff at Harper, Tomy Mcnair and colleagues.

marty hancock

14 de dic. de 2011

After miracuously walking away from a head-on collision without a scratch while driving my 2003 I35 Infiniti, I knew I wanted another Infiniti. Because we had had such a pleasant experience buying our last Infinity from Matt in 2004, I had no doubt that he was the man to call. He remembered us immediately, met with us the same day we called, gave us several financing options, very patiently explained how to work the GPS and blue tooth technology and the next day I drove the sexiest G35 Infiniti off Harper's lot... a very happy consumer, indeed! Matt was also very informative and helpful regarding the value of our totaled 2003 Infinity and what to expect in dealing with the Insurance Company. I must also add that we have had a very positive experience with Harper's service department. It is a breath of fresh air to deal with a salesperson of Matt's caliber when buying a car.

moorera

14 de dic. de 2011

My wife and i have bought 4 cars from Tommy and the experience has been great.We live over 100miles from the dealership and they always accomadate our needs when we come in.The service dept.is great,and always keeps us update on how are service is coming along.They always provide us with a loaner when we are there for service.Our sales rep.Tommy is always eager to help in a very couteous and professional manner.We are currently owners of a Infiniti G37 and Audi Q7.These are awesome vehicles and are very dependable.Harper is an outstanding dealership that is easy to do bus.with.We urge you to stop by Harpers and talk to Tommy on your next vehicle purchase.Randy and Becky Moore,Johnson City,Tn.

tootieorchid

13 de dic. de 2011

this dealership is so supportive both before and after a sale. they were not pushy.... but gave meinformation on the infiniti and continue to be there for me at any time! they are the BEST!20 + years ago my husband purchased several cars from them... and was very pleased... they continueto provide this superb attitude and quality of service. i love my new infiniti g37!...and tommy pulvirenti is an outstanding!

kelyemd

13 de dic. de 2011

Excellent experience bying my new Infinity. No pushy sales people. Kind and considerate. Spent plenty of time with me explaining the navigation system and other new elctronics I was not familiar with.

calsmart

13 de dic. de 2011

Matt Stegall is a great salesman to work with. Very knowledgeable about the products they have to offer. Has helped both myself and the wife purchase many vehicles.

rhondalaabs

13 de dic. de 2011

The customer service at Harper Infinity is 1st class. The sales rep., Matt Stegall, was patient, understanding to my needs, and a pleasure to work with. There was no high pressure sales talk and he listened to what I was looking for in a vehicle.

agm/Jonesborough

13 de dic. de 2011

We have purchased four cars over the past seven years from Matt Stegall. We did not know him in advance when we first arrived at Harper seven years ago. He is absolutely the most professional and pleasant car sales person we have ever met. He is honest and eager to please. He takes care of the details without wasting time and is knowledgeable about each model we have perused. Matt is patient explaining new technology and also well prepared when we arrive to pick up our cars. Matt gives the "Harper Experience" an air of elegance, professional intelligence and courtesy that is rare. I have also noted that Matt has earned the respect of his coworkers and that they rely on each other to give the customer a seamless experience. No wonder we travel quite a distance each time we are in the market for a new vehicle.

reynoldsjh47

12 de dic. de 2011

This is the 2nd Infiniti that we have bought at Harpers. Tommy has been our salesman on both occasions. It is always a pleasure to deal at Harpers. Simple, quick, and great customer servive! Service is always super too! Harper's is a first class auto dealer in Knoxville. I told Tommy that I had decided Knoxville was an Infiniti town. The numbers of Infiniti vehicles in town is impressive.

gregrothery

11 de dic. de 2011

Been with these guys for 8 years so far and have always been very pleased. Tommy has been especially useful over my last 3 vehicles. I tell friends he is the man to see. Greg Rothery

George Patrick

11 de dic. de 2011

I was very impressed at the way I was received at Harper when I brought my Infinity G-35 Coupe in for service and repairs recently. Even though I did not buy my car from Harper, I was treated as if I had. Tom McNair was very knowledgeable and courteous. I was also very impressed that a loaner car was provided to me at no charge and that they detail cleaned my car after the service. I will definitely be bringing my car back for future service and will be telling others about my experience. I will also consider future car purchases from Harper.

Mjstws

11 de dic. de 2011

Tommy was great to work with. He treated me like I was buying a brand new Infiniti eventhough I was buying a used car. Would recommend him and the dealership to anyone buying a car.

gobpa2011

10 de dic. de 2011

While stranded during a visit to the Knoxville area, Jeff and his staff took care of getting my car in to the dealership, diagnosing/repairing and returning it in a timely and professional manner. Couldn't have been a more seamless experience. Thank you!!!

rlgladys

9 de dic. de 2011

Matt Stegall was very helpful in helping us find two Infiniti rides that were a perfect match for both my wife and me. Most, if not all, sales consultants would have given up on us.

Alan Baker

9 de dic. de 2011

On my second Infiniti - both from Harper. Have ALWAYS been very well treated. Sales are not "pushy" and service is fast, accurate, cost-effective and courteous. Latest service this week: Particular kudos to Jeff Painter for working around my complicated schedule of unanticipated surgery for my wife and short notice work demands.Love the cars; dealer personnel are excellent. See no reason to go anywhere else!!Alan Baker865.414.0310

smithkev75

9 de dic. de 2011

Easy new car transaction. Majority of details worked out via emailbefore visiting dealership. Vehicle and terms delivered as promised.1st (2) scheduled service visits were included in transaction. Highly recommend Tommy and Harper Infiniti team. K. Smith

sharingjenkins

8 de dic. de 2011

We looked at several makes and models over a six month period working with Tommy every time we visited. We decided to buy an Infinity largely based on the dealership and how we were treated each time we visited. Jeff in service was great to deal with on our first service visit. We are happy to call ourselves a member of the Harper Infinity family.

talon32

8 de dic. de 2011

Best car buying experience ever. Tommy Pulvirenti is a great salesman. No pressure and fair prices make this my dealership of choice for years to come.

carmenwgamble

8 de dic. de 2011

I have purchased three vehicles from Tommy, and have had superb customer service! I will continue to do business with Harper Infinti. Any time I've had to bring my vehicle in for servicing, the customer service I received was top notch. Thank you

brittt

7 de dic. de 2011

I have been a customer of Harper's Infiniti for 6 years now. I cannot say enough about how wonderful the service is. I have always had my car serviced by Harper's and every time it has been nothing but a pleasure working with Tom McNair. He is adamant about making your experience with Harper's Service Dept. flawless. Great job and Thank YOU!!

Wayne_Zurl

7 de dic. de 2011

The salesman, Tommy Pulvirenti was excellent. So far the service personnel were all great. Harper is the best auto dealer I've done business with. love my Infiniti M37x

blairml

6 de dic. de 2011

Tom was great. He was very friendly and provided information for my next visit. My tires were rotated and I didn't request the rotation and Tom did not charge for the rotation.

Melissa Ashburn

6 de dic. de 2011

I can't say enough good things about Harper's Infiniti service and Tom. I actually look forward to getting oil changes and maintenance service on my car because I know it will be a good experience. Their service is just excellent. I recommend them to my family and friends.

jonknox

6 de dic. de 2011

Harper Service is top notch. Had an issue with the air tire pressure on my Infiniti - and had screw in the tire. Tom was very professional and addressed the problem very quickly. Thanks Tom

horton02

5 de dic. de 2011

Any service visit I have had at Harpers has been extraordinary. The service people are very sensitive to the needs of the customer. Mr. McNair was especially helpful in giving me some insight as to when I might need the brake job I thought I needed today. I've been to other dealers to have my cars serviced in the twenty-four years I've been in Knoxville, but Harpers has been the best by far. I've always felt that I would get overcharged or just ripped off at other dealer service shops, but I've never had that feeling at Harpers. Today, I took my car in for an oil change and brake job. Mr. McNair informed me I only needed the oil change. I know very little about cars and I told Mr. McNair they could have done the brake job and I wouldn't have known if I needed it or not. He responded that they are always honest and fair to their customers. This is my fourth Infiniti I've bought at Harpers and I've had them all serviced there. It's good to find a business that exhibits honesty and integrity in their dealings with customers. I will continue to do business at Harpers.

bellcrna

5 de dic. de 2011

Harper dealerships have set a new standard for customer service. I will NEVER buy another vehicle from another dealership! They all pale in comparison to Harper!!

fimagroup

4 de dic. de 2011

Everyone at Harper is a pleasure to deal with. Would not buy a car anywhere else or have my car serviced anywhere else. I love my 2006 Infiniti G35 but it's time for an upgrade and I know where I'll be shopping!!! P. S. Harper Jaguar is awesome also (my husband shops there :)

Deirdre Mooney

4 de dic. de 2011

This is an amazingly easy process. My loaner car was waiting for me when I arrived. Mike quickly got any information needed & got me out the door to start my day. My car ready as promised & clean

ronallenlay

3 de dic. de 2011

ASSOCIATE VERY KNOWLEDGEABLE, MET EVERY NEED WITH PROMPTNESS AND HAD NEW CAR WITHIN 8 HOURS INCLUDING FINANCE DEPARTMENT WILL RECOMMENT TO FRIENDS WANTING NEW CAR

Mark C L

3 de dic. de 2011

This is the fourth car I have purchased over the last 12 years...bought two from Vince...excellent knowledge and very easy to deal with ...have recommended 2 others who also bought from him. Cannot say enough about the overall experience ! Kudos to Shannon and Vince

babushcababy

2 de dic. de 2011

I went in there and the customer service was great, there was a nice waiting area, and they explained the problem with my car in a way that I could understand.

syoung123

2 de dic. de 2011

I highly recommend Harper to everyone, mainly because of the Infiniti Service Department's friendly and helpful people. The entire service staff is always welcoming and comforting - in a sometimes a stressful situation. I always leave with a smile and safe feeling! Thank you service department!

SGupton

2 de dic. de 2011

When ever I have brought my car in for servicing, I have always been met with the ut most professional and respectful people there. They have answered my questions either in person or by phone. I have not always found that with other dealership in and around the Knoxville area.

pughjl

2 de dic. de 2011

I've been taking my car in for three years now. Appointments are always easy to make, loaner cars always available and they complete the service as promised.

callrobbo

2 de dic. de 2011

We drove ovet 100 miles from Maggie Valley, NC, to buy our FX45. Well worth the trip! Tommy is our man! You will never be disappointed! Robbo & Kathy

rosegrower42

2 de dic. de 2011

I'm 69 years old and have interfaced with countless auto dealerships from all over the country in the past 50 years of vehicle buying experience. Harper of Knoxville is by far head and shoulders above the rest in all aspects - from sales to service. An example of their uniqueness was owner Tom Harper introducing himself and thanking me for buying from his dealership! Had a nice 10 minute chat. Harper truly strives to satisfy the customer in every way. Top notch professionalism shows everywhere.

pmcginnisjr

1 de dic. de 2011

I have bought many new cars over the 75 years of my life, and all the people at Harper's Infinity have been the best. They are amiable, courteous, knowledgeable, and call us by name. I consider each of them a new friend.

slingerf

1 de dic. de 2011

We love dealing with Tommy at Harper Infiniti. There is no haggling for a better price. We know we are getting the best price without begging. Tommy and the other sales representatives at the dealer are very professional, yet genuinely friendly. I am highly comfortable recommending Tommy and the sales staff to people I know.

kavent

30 de sep. de 2011

I've had my Infiniti for about 4 years and Harper has been fabulous for all of my service needs. They are pleasant, professional, helpful and complete. They also exhibit integrity in their dealings with me - for example, this past service I asked them to rotate the tires but they told me that the tread wear was almost identical and the tires didn't need rotation. All in all I couldn't ask for better service or a better automobile.

jvalkenaar

28 de sep. de 2011

I have Purchased 2 Cars and have had both cars serviced exclusively at Harper over the last 15 years. I have always received great customer service at this dealership and have been exceptionally pleased with sales and service and product quality. Tom McNair has always provided friendly professional service and I would highly recommend this dealer and product.

wb8

20 de sep. de 2011

2 wks after 60K mi service return visit to correct problems still present with brakes. Tom made sure these were solved. He's the BEST!

jasam

18 de sep. de 2011

We have been Harper customers for 20 years and have always had great service. Friendly atmosphere, competent employees. I have purchsed 14 cars through them.

JCooks

18 de sep. de 2011

I purchased my pre-owned 2005 FX35 at Harper in 2008. I have never experienced the level of serice and customer care I receive at Harper from any other dealership in my 35 years experience owning and caring for automobiles. There have been two issues that were outside any warranty and somehow Harper got them covered for my vehicle with a minimal sercvice fee to me. Service here is not only great - It is outstanding.

howardjohnson

16 de sep. de 2011

We purchased our 2004 FX35 Infiniti in Cerritos, California. We relocated to Tennessee in 2006. We looked for the nearest Infiniti dealer to service our car. We found Harper Infiniti in Knoxville, TN. We've been extremely happy with the service and professionalism of Harper and their employees. We would highly recommend Harper to friends and relatives. We will make our next purchase from Harper.Howard Johnson

helentate

14 de sep. de 2011

We have bought 3 Infintis from this dealership and have them serviced regularly here. Unlike other dealerships that we have dealt with in the past, Harper's service team does not look for things to repair that don't need to be repaired. We have dealt with Tom McNair many times and he always goes over the service needed before and the service completed afterwards. The service is always completed on time. If we have brought any of the cars in for some problem that needs to be diagnosed, Tom calls to get our approval before repairs are made. He always calls when the service is completed and the car is ready to be picked up. We appreciate the loaner cars when we have needed them.

bhart57

12 de sep. de 2011

The Infiniti G35 is a great car so not much reason for major repairs. Still need to have regular service though. Am very appreciative of the loaner cars they have so I don't have to make other arrangements or wait unless I want to. Great customer service. Always leave with a positive experience. Plan to stay a customer for a very long time.

Ironmanvol

25 de ago. de 2011

I've been a customer at Harper Infiniti since 1999. I've never had a bad or even semi-bad experience. Tom McNair is the best! Harper Infiniti has the easiest Service Department in America to deal with.

bscholtens

19 de ene. de 2011

Harper is a family owned dealership of fine foreign cars, housed in separate but adjoining facilities on Kingston Pike in west Knoxville. All are exceptionally clean, efficient operations staffed by the same friendly staff over the fifteen years I have been dealing with them. Like many older Americans I love automobiles and they have been an important part of my life, but buying a car has often become an unpleasant and demeaning experience. Not so at Harper. I have purchased fifteen cars from nine different dealers in the past twenty-two years, four (an Acura and three Infinities) from Harper. Now, because they are kindly, fair and show a continuing interest in you and your vehicle, I buy nowhere else.