Hey jet 74

31 de ago. de 2016

Arrived for appointment meet with advisor and the service process began. Waiting area was comfortable, clean and enjoyable. Free beverages were available to all customers. Service check was completed in a timely manner.

Passat2013

25 de ago. de 2016

Mike, and Steven are always outstanding! Always do what's right for my car. Always discuss all service items and options, and work to get it all taken care of as quickly as possible.

AmyadamsRN

23 de ago. de 2016

After 3 mechanics looked at my car and couldn't diagnose " the problem ", I decided to go to the dealer. When I pulled my car up to the garage the morning of my appointment, the service man said he heard me coming and said it sounded like ..... Well..he was correct!! They had me fixed and back out on the road in a jiffy!! Kudos to the service department.

ndirish

23 de ago. de 2016

Have had the best experience with Harper's service and our Jetta. I would recommend them to anyone. The mechanics are very knowledgeable and can answer any question, without hesitation, that you ask them.

Acokeday

19 de ago. de 2016

I have had car servicedealers a couple of times and always had good results. Even though I bought my car in another city. I can recommend them .

BobbyG

19 de ago. de 2016

I used email and a couple of phone calls to get what I wanted. Working with their Internet Manager Phillip and JR they made it easy. They got the car I wanted transported to the dealership. I showed up once at the dealership, test drove the car, and left with car feeling good about my purchase. The whole process took just over an hour. I got want I wanted for what I feel was a fair price.

J.Pardon

4 de ago. de 2016

Amazing customer service. Very relaxed atmosphere to purchase a vehicle. I would highly recommend to family and friends. I purchased a gently used VW CC 2013.

rosie

29 de jul. de 2016

Steven Nichols was excellent to work with and took care of our AC problem along with our technician. He kept me informed ad progress. Harper also provided a loaner car so that I could run errands. Clark Rose

Dietz18

27 de jul. de 2016

Thank you thank you thank you thank you, i cant say ot enough. Harper vw really got me out of a bad situation when my 06 gli started having problems 10hr away from home. They got my car done before my scheduled appontment and did exactly what i wanted them to do. They were not pushy about any other reapirs and the whole service team was amazing. Thank you so much to my service advisor Steven Nicole for getting my vehicle serviced promptly and keeping me informed the whole way. I highly recommend this dealer if you are habing any trobles with your vw even if you live in the area or from out of town. They treated me fairly and like i was a regular. Thanks again harper vw and your entire service team.

Longhorns 7

21 de jul. de 2016

Called the day before when issue came up as I was driving back home on Interstate from a long trip , spoke with Service Department Steve Nicoll , addressed an issue well , allowed next day work in for routine service, good /courteous / friendly communications , feel secure with the vehicle and the back up ,

Denisec73

20 de jul. de 2016

I just needed my key remote programmed but very pleased with service and actually enjoyed the wait! Which wasn't long at all. If I happen to need my car serviced I will definitely be bringing my new Passat to them.

VolFan

20 de jul. de 2016

Took my 2013 Beetle Convertible in early morning Mon. 7/18/16. Setup with Steve Nicole who is great at setting things up and getting it done. While they could not find anything wrong in particular I do have the satisfaction of knowing my car was thoroughly checked out. It is my first VW and I am so pleased with this car and it is so much fun to drive. I really appreciate the attention and great service that Steve gives. Phil Maness/Knoxville

Hotdog1

19 de jul. de 2016

I really appreciate the customer service I received from your dealership. Everybody was very nice and professional and I would like to especially mention that Steve Nicole who is the service manager that I dealt with was very accommodating to my needs.

Vwfamily

13 de jul. de 2016

The engine came on and Harper arranged a loner car so I woul not miss work. Dropped my car off in the evening and by 8 AM they found the issue and let me know what it was and repair costs. Car was done shortly after lunch and when I picked up that evening the cost was exactly as quoted. Steve did a fantastic job as the service consultant. Harper has done all the maintenance and continues to do an great job.

Diesel Tiguan?

13 de jul. de 2016

I took my Tiguan in for an oil change without an appointment late in the morning last Monday. As I have found is always the case at Harper's, the reception was courteous and prompt. The needed oil change was quick as usual, priced fairly and delivered back ready to go by noon. As a bonus, the car had been washed ... and, although unexpected and unasked for, very much needed and greatly appreciated. In my almost 60 years of driving both personally and for business, I have owned many vehicles. Cars from Studebaker to BMW, trucks from Ford to Peterbuilt, and equipment from Caterpiller to John Deere and, over the years, I have dealt with many dealers ... some great and some less than great. My introduction to Harper's was in 1982 while buying a new Jetta diesel, followed later by three other Jetta diesels. Most recently my wife and I are driving a Tiguan gas and a Passat diesel ... Harper's has provided service for all. I feel very qualified in saying that Harper's (and their staff) have been and remain unsurpassed in all areas ... including facilities, sales and service. Thank you Harper's ... now, when will you offer a diesel Tiguan???

Maria202

12 de jul. de 2016

Excellent service, it was washed and ready to go when they said it would be. The coffee was also great. I just love your service.If I going buy new car is going be VolkswagenJarred Christian was doing Great job his service was excelent

VWtoGo

6 de jul. de 2016

Harper Volkswagen service is always great! I scheduled an appointment for an 80,000 mile service and a new set of tires. They had a loner car ready for me to use that day. By the end of the work day, my car was ready to go! Fast, easy, and dependable is how I describe the the service department/auto engineers!

Becklea31

6 de jul. de 2016

Harper VW has too notch service from their sales team to their service team. I would recommend them to everyone who is in the market for a new car.

Terri

29 de jun. de 2016

Rarely is a visit to the service department a pleasure, but this one was. Took my Golf in for the 30k service. Service technician was friendly and informative. I had reserved a loaner car in advance. It was ready. Check in was fast. On my way in less than 5 minutes! Received a call that car was ready a couple of hours before I had said I needed it. Returned to pick up my car, checked out, again in less than 5 minutes. No surprises. Note: your car has always been washed when you lock it up!

onereed

28 de jun. de 2016

The service appointment went well. I was given a free loaner car even though I was not scheduled for one. Looking forward to the 50,000 service. Really?

Tennjoe

28 de jun. de 2016

Excellent service, it was washed and ready to go when they said it would be. The coffee was also great. I dealt with Steve Nicole and he was great.

dorisbrown48

26 de jun. de 2016

Service appointment was easily scheduled online. Day of service was fast and on time. All work was explained and vehicle was washed, all in a very timely manner.

Archie1950

17 de jun. de 2016

Excellent service and a car to use during the service. My car was also washed. All work was explained to me. Great experience . I will be returning

Renee

12 de jun. de 2016

My schedule appointment was on time and they did a great job on servicing my car. Will be buy a newer car in the future and service is very important to me. They are great!

Csromine73

1 de jun. de 2016

While driving to Indy for the race we came across an engine sensor that I knew was related to the turbo on our 2014 Tiguan. It had been in before at my local dealer in Charleston SC. But we found Harper online as we were leaving the smokies and stopped in to get an assessment. Turns out we had to leave the car and get a rental to finish our drive. Being a holiday weekend it wasn't know if the car would be ready for our return trip to Charleston after the race in Indy. But the service team lead by Chris Ramsey. He was very upfront about the turbo issue and what had to be done. I was relieved to hear it needed to be replaced as that was not the position my regular dealer had. Car had been in twice before for turbo issues and no full analysis ever lead them to replacing the unit. Chris and his team worked very hard to get us rental options, and kept us informed on the progress of ordering the part and when it would be ready. The Tiguan was waiting for us when we made our return trip home. Plus chris informed us of the warranty trip interruption assistance we could apply for. So I'm very pleased to say they did an awesome job and if I lived in Knoxville they would be my dealer I would use for both my VW cars.

kristyandbill

21 de may. de 2016

I have had two Passat's I bought at Harper VW. Every time I have gone in for service they have provided me on time exceptional service. The Service Advisors take the time to expalain everything that was done during the service and explained any possible things that may be required when I return for future service.

Vwfamily

20 de may. de 2016

Have been using Harper for years for both our cars. No matter the need they always provide great service. This service was just a routine maintenance and they provided a loner and had the service done early.

jweis

18 de may. de 2016

We were facing a dire situation when one of the alloy rims started to leak due to a defect while on the road from ATL to Cincy for a family wedding - We lucked out by finding ourselves at the exact exit where Harper VW dealership was situated as the tire was rapidly loosing pressure. Steve couldn't have been more professional in seeking alternative after alternative given the rim would not be able to be shipped in to the dealership until the following Monday. Could go into details on all the hoops he jumped through to accommodate us and get us back on the road to attend the wedding, but it would be a lengthy review...suffice to say, I wish we had Steve and his customer-centric approach at my dealership back in Kennesaw GA!

Steve A

14 de may. de 2016

While staying in Pigeon Forge we saw the engine warning light illuminate on our 2015 EOS. We found Harper VW in Knoxville on line and made a phone call. About an hour later we were greeted by Steve Nicole, the service consultant at the desk. He had us sit in the comfortable waiting area along with our two poodles offering us refreshments. The diagnosis and repair took most of the rest of the day but the results were positive. He offered us the use of a loaner car and directed us to a local park where we were able to have lunch as well as allow the dogs some play space. After our car was ready he sent us on our way after having made the best of sharing our day with new friends at Harper VW. We would recommend this dealership and the employees there to anyone in need of emergency service for their VW while visiting the area. Thanks again Steve for your kindness and assistance.

allenl

12 de may. de 2016

They are always thorough and maintain quality service. They are also wonderful at checking up after the service has been provided to make sure an adequate job has been done. I cannot say enough great things about Harper VW.

Passat2013

12 de may. de 2016

Steve Nocole in service was outstanding as always, everything done in a timely manner and as promised. Always well taken care of by Steve and Harper VW.

pete826

12 de may. de 2016

Service was preformed in a timely and accurate manner consistent with the quote I was given when I brought the vehicle in. Steve in service was professional and did what he said he would do, a rarity in todays business world. I would recommend Harper's service department to others.

nanamama

11 de may. de 2016

I called to ask how much to fix my window and was quoted a price between 130.00 to 150.00. After they took my door panel off he came out and said that it was over 500.00 to fix it and that I had an oil leak which totaled up to 1,500.00 all together. There is NO oil leak. I'll never do business with them again. As a matter of fact I went down the road and traded my car. No more VWs for me.

Blitzman71

11 de may. de 2016

Steve Nicole has been our service writer since we bought the Toureg. He has always welcomed us with a smile, has been accommodating, looked out for our interests and concerns and above all kept service times to a minimum. He is very engaging and has that "customer first" persona.

Shockley1421

10 de may. de 2016

All of the service personnel are very professional and courteous. I've driven VW's for over 10 years now, and the Harper service team is part of the reason. I always feel like they are treating me fairly and not trying to squeeze every last nickel out of me as one can often feel in an auto service shop.

Bug lady

3 de may. de 2016

They were professional & friendly. Diagnosed problem and replaced faulty part in a timely manner. Would bring car back to dealer for service and. recommend to others.

jefslayeroffrenchfrieswithBBQsauce

3 de may. de 2016

So my car needed the 69L2 update. I called up on a Saturday morning and was told over the phone that they should be able to work my car into the schedule. I stopped by and Mr Nicole greeted me, he was very polite and smelled like a fresh chocolate Hersey bar, with almonds. Mr Nicole asked if I needed a loaner car. I appreciated the offer, but a loaner car was not required during my visit.My car was pulled into the shop where a tech named Donnie performed the service on my vehicle quickly. Donnie, who smelled like fresh baked cookies, is an expert at all things 69L2! It is great to see a highly skilled technician who is also enthusiastic about the product he works with.While I was at the dealer, I purchased some parts for my car from Levi, who smelled of fresh pop corn and not because there was fresh pop corn in the pop corn machine in the lobby... Levi is just amazing like that. He was able to identify what parts I needed for my car quickly and had the requested items on the counter in minutes. He is like a machine I tell you what!As always, I do highly recommend Harper's, the staff is great. Having sold me 3 VWs, I'm sure a 4th will be happening sooner rather than later.

syd7897

3 de may. de 2016

Excellent service by Trever White, start to finish, purchasing a new Passat. He did an excellent job explaining the new features, and spent sufficient time demonstrating them.

Cajmassey15

3 de may. de 2016

I bought a Golf GTI from Harper Volkswagen. Darryl was great and took me on several test drives until I found the right car. When I found the car I wanted, he searched to find the car and everything I wanted on it, from color to manual transmission. I love my new GTI, and I'm now a VW fan. Thanks Harper

kmac

29 de abr. de 2016

I purchased this car used from someone who had purchased from Harper, so I took it there when my engine coolant low light came on. I was able to get in on short notice on a Saturday, Steve Nicole greeted me, had the first look at the car, and gave me the keys to a loaner (a beetle convertible...YEAH!). I had a few phone updates from Steve, including one letting me know that the service was covered under the vehicle warranty. And a few days later, I was able to pick up my car, which had been fixed and washed (thank you!). Great experience. Thank you!

Julieker

27 de abr. de 2016

Second experience at Harper and look forward to the next!! I explained to Trevor what I was looking for, we went back and forth a couple of times( he won). I came by at lunch for Kimo to look at my car and fill out a application. He went over a couple of things with my car and very polite so to the application I went. I loved the car and had seen it before. I waited to hear from Trevor during the afternoon while Rick worked on financing or better financing and by 530 pm , Trevor was calling w great news so then we werewaiting on my husband to seal the deal!!! Short sweet and simple. I love it and Harper , Thank you Trevor

dara1112

21 de abr. de 2016

Great, fast, friendly service as always. I've always been satisfied with the quality of service at Harper VW and recommend them to anyone in the area.

Ana McReynolds

14 de abr. de 2016

Direct: In the years I have had my 2007 EOS I have never been disappointed in the way Steve in the service department has treated me His direct and honest responses to the need of my car has been direct and to the point of what it need and what they need to do to it. When the cost is high and I complain, he tries so hard to get me some kind of discount to make the expense a little less painful for me. I thank you Steve for all you do for me and for listening to my complains and working with me through the problems. Now as to the tech that work on car, all I need to say is that they need to be more careful with giving back a car to the customers that those not have dirty finger marks in the interior and be sure to admit to damage done when working on the customers cars.

Pamela Miller

12 de abr. de 2016

The experience of buying a new car was made easy by the help of JR. I enjoyed getting to know him and his philosophy when dealing with customers.

mcaseyg

12 de abr. de 2016

Trever did a great job of finding us the car we wanted and Cliff was great at explaining our financing options. Overall it was a great experience!

smokeyham

11 de abr. de 2016

The service desk was crowded, but moved quickly. Service manager took the time to discuss some issues . I did have an appointment and a nice, clean, free loaner was ready to go.The tech found and noted a broken plastic part under the engine, so they must have done an inspection. The brake pad rhicknes was written on the final invoice. A very good car wash on a very dirty vehicle just off a 2000 mile vacation. Looks nice when you pick up from service.

AnnaN88

10 de abr. de 2016

I never thought I could afford a VW, but when my Kia proved a disappointment, I thought, why not? Trever let me drive every model on the lot, and I fell in love with the TDI Beetle. It was the look, the feel, and the torque! (Wouldn't even have known that if not for Trever, he knows a LOT about his cars!) We talked numbers and I thought I might not be able to afford it. I was about to go for a Jetta, not my first pick but still a great car for me, and maybe more in my price range. Then Kimo, Bill and Rick teamed up with Trever to form the dream team and they all worked so hard to get me the car I really wanted for the payments I needed. I can't think of any dealership that would work so hard to get me in the car that I LOVE!

Bedullfan

10 de abr. de 2016

Harper's did a great job taking care of our car. Problem was diagnosed quickly and the repair was handled very professionally. Really nice job from Harper VW

Walter&Rita

9 de abr. de 2016

Immediately found the right model for us. Nice test drive. Great explanation of all the functionalities. Enjoyable experience. And they gave us a great deal on the new car.

carguy928

9 de abr. de 2016

I have been a Harper customer for 20 years. Earlier I had a 911 which they serviced. Then I bought my Toureg. I have never missed a recommended service. The service department has taken very good care of my car. The most important thing to me is that they are professional and trustworthy. When they recommend a part or other service I never doubt them. They never recommend something that is not needed.

StageVol

8 de abr. de 2016

Great service staff. Always go out of their way to make sure I'm satisfied. Steve Nicole is particularly friendly and efficient. Always know me by name when I call for an appointment. 90K service cost less than what I had researched online.

rwright946atcharter.net

8 de abr. de 2016

Harper VW and other Harper companies continue to provide excellent customer service and support. We have been purchasing cars from their companies for over 30+ years.

Kevin White

7 de abr. de 2016

I was very interested in the new VW GTI and made an appointment with Trever to test drive it. The dealership is very well organized and Trever knew everything about the car. I did decide to make a purchase and Kimo and Bill gave me an excellent price for my trade in. I was also given a tour of the dealership in service and parts and Rick in finance was very courteous and made the transaction very easy. I highly recommend Harper VW . I've had an excellent experience throughout the entire transaction.Kevin H. White

Marylj

29 de mar. de 2016

Yesterday we took our Volkswagen EOS into Harper Volkswagen in Knoxville for a new battery. We are always treated with kindness and respect. Everyone is friendly. They have a wonderful waiting area and they always wash your car before you leave.

Charles

28 de mar. de 2016

Took our Jetta in for an oil change. It ended up needing more work. Steve explained our options so we could make an informed decision. Managed to get me on my way quickly.

Convertible333

26 de mar. de 2016

Steve is always accommodating and informative. Takes care of me and my car in a professional manner. Keeps me informed of progress while I am waiting.

Mary R

23 de mar. de 2016

I recently purchased a vehicle from Harper Volkswagen and it was truly one of the best buying experiences I have ever had. Kimo, Darryl and Rick were great! I will go back to Harper to purchase another vehicle.

Hueydriver

18 de mar. de 2016

One year old GTI... driving is fun again. Didn't buy the car at Harper, but took my punctured tire there so they could check the wheel. Steve said it only needed a tire patch and wouldn't accept any payment.Met with Jeff for oil change service...everyone I've met here seems to have a great attitude in dealing with customers.

hsakase

17 de mar. de 2016

I had a comprehensive inspection and oil change.Excellent work and service.In addition, this shop has a room for children.My child like it.

Big,diane123

16 de mar. de 2016

I trust this dealership with my car. There prices are very reasonable and they are very professional and they are concerned about their customers. If I very needed another vehicle or trade mine in for a new one I would buy another car from Harper. Diane lighty

Ron67

16 de mar. de 2016

I have been very happy with my 5 cylinder VW Passat which I have owned for about three and a half years. Service is very good at the Harper shop and the car has performed as I had hoped. I'll provide two issues as feedback to Harper and VW. First I recommend that Passat's be purchased with a rear camera for parking. The very comfortable rear seating and spacious trunk arrangement does make finding the rear bumper more difficult than usual for the driver so the camera would be very useful (and expensive to add afterwards). Second the navigation system is not great (it comes up with strange solutions for some routes) and the update cost is out of line in my eyes (approx $100) considering that handhelds are updated free for life and one knows that VW must create an update each year for new production so the investment by VW is a commitment. A distribution version should be low cost (price of a CD or thumb drive). Over all I still give the car an A+.

archery lass

15 de mar. de 2016

Excellence at its finest!! Thank you Steve Holmes for helping me find my dream Beetle and working with me until we found it. Steve kept me informed and up to date on the inventory. Thank you Kimo for the pricing and fun banter. Thank you to Cliff Cunningham for walking us through the closing and how quickly you got us out the door. Every aspect of this experience was perfect! Thank you Harpers VW and the courteous customer care. Steve, we will be back! Thank you:-}

EMCWeaver

14 de mar. de 2016

I just had an 80K service completed on my VW. Harper VW has been honest about the severity of the repairs needed and has always respected my decision on what service work I want to accept or declined. I believe they are very thorough when inspecting my car and have made me feel good about my decision to let them complete the service work. The courtesy car for the day is also a great perk.

cheryl

10 de mar. de 2016

Harper Volkswagen has great service and the workers are so helpful and considerate to their customers needs. They fixed my problem and I was very satisfied with the service that was done on my car. Thank you!!!

bobbi

26 de feb. de 2016

Had a Factory Recall on my car. This was a very positive experience. Very Nice people. Steve even told me to come back for a car wash since it was below 25 degrees that day. Very nice of him to do this.

Joyce

25 de feb. de 2016

I would like to say Andy Maxey is " wonderful." Having your car repaired can be a very stressful experience, especially if you are a woman. Let's face it, car repair is a man's world. Andy takes it to a whole other level. Andy talks "to you" not " at" you. He recognizes you too are experiencing the situation, not just your car. You have an excellent, kind and caring employee in Andy. So, thank you Andy and Harper VW for taking such good care if my car and ME. :)

BMorris

24 de feb. de 2016

Customer service at Harper VW is great - they always explain things clearly and go the extra mile. Will definitely be back there for the next service.

Marygrebe

22 de feb. de 2016

Staff was quick to get my paperwork done and car taken back to garage for service. Car was cleaned and tune up done by agreed time w a tshirt given as a gift for my grandson! Great friendly staff!

Hillalyson

22 de feb. de 2016

This is an excellent place to do business with. It was a pleasure. Thank You. I love looking at the new cars too. Thank you again

Barb

17 de feb. de 2016

The service department is always attentive to my concerns. I know I can trust them with my car. I always feel that I get extra attention, but I know it's their usual service. I appreciate their attention to details.

BBrooksmom

10 de feb. de 2016

The customer service at Harper Volkswagen is superb! I wouldn't go anywhere else. Steve Nicole always ensures my time is valued and that I have whatever I need while my car is being worked on. At over 150,000 miles, I've been to Harper VW a few times and the experience is always great.

Amber

10 de feb. de 2016

Went smoothly for the most part. Still trying to get my previous loan paid off considering I traded it in and that loan still continues to accrue interest

Clandesstn

8 de feb. de 2016

Steve is an Awesome representative of Harper VW. He always goes above and beyond to make sure my vehicle is taken care of, and that I know what to expect.

tymekeeper

4 de feb. de 2016

Steve is the most attentive and helpful service writer that I've ever dealt with. I have every confidence that he is just as interested in my cars' well-being as I am. Every service item was discussed with me in detail and he even honored a coupon that I failed to bring with me.When I arrived for my scheduled appointment they were waiting and promptly took my car to the shop. The work done by the service department was excellent in every respect. There was not a finger mark or oil spot left behind and my wait was less than anticipated. Truly superb service, I highly recommend this dealership!

finbar76

4 de feb. de 2016

Never been one to have vehicles looked at/repaired the the dealer, but they are great at Harper. Super helpful and pleasant. Really couldn't ask for a better experience. Steve and the rest of the guys are fantastic.

Vjdwyer

31 de ene. de 2016

I have been extremely pleased with every aspect of Harper Volkswagen, from purchase to service. I would recommend this dealership to anyone interested in a quality vehicle. The service department has gone above and beyond to keep my car in top running condition at minimal expense to me. Thank you Harper Volkswagen!

USMC Larry

27 de ene. de 2016

Steve Nicole has been my go to guy since I purchased my first Passat in 2012. Any service updates or warranty work is taken care of and I am informed of the needs prior to work being done. Steve is on my cell and Harpers VW is on my mind when someone mentions VW or needing service I am quick to point out where to go. Thanks to the Harper Team for the outstanding service and dealership.Larry Key

DrChris

21 de ene. de 2016

Harper VW is great. All the Harper dealerships provide quality service with honesty and integrity. I highly recommend them. Whether it is a new car purchase or used, always a good experience. Service as well is out standing. If something goes wrong, dealership management stands behind their product and services.

adriennemorrell

19 de ene. de 2016

I purchased my Passat with Kino and loved him (reviewed him at time of purchase) however we moved about 4 hours away after that. I've dealt with two other dealerships and after having difficulty finally called Jeff in service. He told me if I'd drive the 4 hours he'd take care of everything- and he did! I took a chance and a day off work. When I arrived Jeff went the extra mile to see that my issues were taken care of at no cost to me, and it was all done in one day so I could get home that night! He truly went above and beyond what had to be done. Harper VW's service department will keep us loyal VW owners, even from 4 hours away!

Chuck

19 de ene. de 2016

Outstanding service, very professional attitude, complete trust I Steve Nicole. He kept me informed on the progress of the work to be completed. I will return and will recommend Harper's sales and service.

teachertonya55

15 de ene. de 2016

The staff was courteous and helpful, as always. I was in and out within an hour. It was a good way to end the work week on a happy note!

Rudi76

14 de ene. de 2016

Had my vehicle serviced for an oil light. It didn't take long for the repair but it did take 3 days to look at it. Mind you this was an emergency so it was done without an appointment. What I want to mention is the kindness and honesty exhibited by the service staff. Thank you for your service.

VWdude

13 de ene. de 2016

Just Purchased My 5th VW From Harper, The Staff Is Always Pleasant and Professional. This Is Not Your Typical Car Dealership, No Jokes No Lies Just Honest Amazing People. I Have Said Many Times I Am a Life Time Customer.. Love HARPER VW and Will Be Back Again....

bt37922

11 de ene. de 2016

James Ross and David Fish were great to work with. They made the buying process easy, with no high pressure/stress. Overall, the dealership was very accommodating for our special circumstances.

Marjorie460

2 de ene. de 2016

Aaron Teasley and his colleagues went out of their way to get me the car I wanted. I live in Nashville, so the Knoxville team delivered my car to me at a minimal charge, and on the day before Christmas holidays. Knowing that I would not get the car serviced there at Harper and that I am unlikely to buy another car at their Knoxville dealership did not lessen the cordial and professional service I received. I was very impressed; ask for Aaron at Harper Volkswagen!

Mountain Girl

1 de ene. de 2016

I brought my 2006 VW Golf in after MIL light illuminated and stayed lit for several weeks.It was a big concern as it occurred while I was moving here from out of state.Reviewing literature in my vehicle file, I found the Catalytic Converter Warranty Extensionand knew the "readily recognizable rattling noise coming from under your vehicle in the areas of the converter, and/or the MIL on the instrument cluster" illuminating was mostlikely the culprit.Diagnostics were run and my hunch confirmed. The converter was replaced while I waited. Ahhhhhhhhhhh.

None

26 de dic. de 2015

I recommend this dealer and sales representative to anyone I know. Fast efficient service with my desire to lease a 2016 Jetta TSI . My first lease experience was very pleasant.

chopper,dan

17 de dic. de 2015

The service staff,Steve Nicole, went above and beyond to welcome me as a "Harper customer ". I then seen David Fish in sales. It was a total new experience to be treated like a " King". I not only got a deal that I was looking for, but when I picked up my Passat. He had already transferred the items from my trade-in. He put everything in the same place as it was in my trade-in down to the umbrella and Kleenex box. I've made a lot of trades and never got the treatment that I received at Harper. You have won me over as a Harper customer present and future.

Dennis Thompson

17 de dic. de 2015

First of all, a commentary on the TDI emissions situation: our experience with the TDI diesel engine in our JETTA has been great! Mileage has been ~42 mpg and performance has been awesome. Our recent trips to Colorado in the mountains proved that our JETTA could keep up with anyone in the mountain roads. In my opinion, the emissions deception was a mistake, but the overall environmental impact is minor compared to the huge truck traffic - all belching diesel fumes hundreds of time more than the small diesel cars out there. The EPA standards are typical over-reacting government standards. The recent Goodwill compensation was well done, and helped finance a service need.Our recent service experience at Harper VW was great. Good customer service, no problems with the repairs, and the wash and wax job was appreciated. Service pricing is somewhat higher than alternatives, but the end product is well worth it.

Service department

11 de dic. de 2015

Excellent service department, gave us a loaner car and our experience was all on the positive side!,,I was impressed with the folks who greeted us and the were very professional...

Kooky

8 de dic. de 2015

I don't like change!! When I go to Harper's VW it is always the same, friendly, nice, prompt and clean waiting area. Jeff is the nicest young man.

Lois M

1 de dic. de 2015

First you think "this won't last" after you buy a new car, you're in the Honeymoon stage where everyone is nice to you. 14 years later, I still have my Passat service my Harpers VW. Why? Because everyone is very professional and fair.

transformer12

30 de nov. de 2015

From the purchase, finance, to the service! Courteous, professional and efficient. No nonsense, no dancing around questions. Direct, concise and accurate. Would use them again and most assuredly would recommend them to others. Harper got it right with all "A" players!!!!

Rzncain918

24 de nov. de 2015

Steve Nicole in service has been very helpful with explaining detailed work and making every step in costly repairs much easier to understand. He really took good care of my Tiguan knowing I was taking it on a trip back to Oklahoma. I highly recommend Harper auto group, I also own an Audi and use Harper for this car as well. If they worked on Harley's I would take it there as well :)

Edwingg89

23 de nov. de 2015

What can I say, i went to take my car for the 10k mile service and I end up getting a new car thanks to my friend James ross

New Buyer in Knoxville

18 de nov. de 2015

This was our first time buying a car and Harper made the process very easy. Our sales associate had the perfect car ready and waiting for us when we arrived at the dealership. A few hours later, we drove away happy customers. Easy peasy!

ShannonB

14 de nov. de 2015

Had my first experience with Harper and couldn't be happier! David Fish was so friendly and helpful! Everyone was very welcoming, and had my car waiting and ready for a test drive as I arrived. They gave us a great deal on our trade and I love my new GTI! I would recommend them highly!! Thanks, Phillip, David and Kimo!!

Kkeinhans

9 de nov. de 2015

As typical, Steve provided excellent service when I called at the last minute to get my daughter's car serviced and back in the road.

John Lucas

7 de nov. de 2015

I have brought cars in for maintenance many times and have always had a great experience. Just leased a new car last weekend and had an equally great experience. David Fish and Rick Boring were very helpful and professional. My wife and I had out grumpy 1 year old with us and they got us in and out fast. I would definitely recommend Harper VW to anyone.

D.Talos

3 de nov. de 2015

We just bought our 2015 VW Passat at Harper VW and couldn't be happier with the deal. I applied for financing online and received an overnight approval with a great interest rate and a $2000 manufacture incentive. Phillip Carr contacted me via email the next day, we discussed my needs, and I selected a model to look at. Over the next week he and Salesman Aaron Teasley maintained contact with me and worked out the particulars of the deal. After a nice test drive, we returned to the dealer, Shannon Harper introduced himself and thanked me for my business. Free refreshments were available for us and there is a nice play room to keep the little ones occupied. The place could not have been cleaner or more well kept, not a cluttered desk or mess in sight.A few minutes after I spoke with Shannon, my papers were ready to sign and I was nearly done. Finance Director Cliff Cunningham closed the deal and went over some dealer add-one with me. I declined the add-ons and no pressure was ever made to buy them, just a simple presentation lasting a few minutes, and no further sales attempt after my initial declination. All the numbers matched my pre-negotiated price and there were no hidden fees or markups, the financing I was told I qualified for was what I got and my payment was dead on with Phillip's quote from an earlier phone conversation; this couldn't have been a more hassle free transaction. The closing session lasted less than ten minutes and there was no grilling or hard sales pitches made, I signed a couple of lines and was ready to drive out in minutes!All in all, we are thrilled with our purchase and will buy at Harper again. The only thing that could have made this better was if they brought the car to me and I didn't have to drive the 75 miles or so to get there from Crossville. Then again, going to the dealer is an experience in itself... They have some neat classic VWs on display and we got to ring the gong when we bought the car, our son and nephew had a great time with that! And don't forget the t-shirts, we were given some nice Harper/Volkswagen shirts to proudly wear and let people know about our experience. I'd give them a 10 if I could, thanks Harper VW!

LPatty

1 de nov. de 2015

This was my second purchase from Harper Volkswagen with excellent customer service, thorough walk through of the new car, and expedited finance services. Steve Holmes is a great customer driven salesman!!

VWdude

25 de oct. de 2015

This is my third purchase from Harper VW and let me tell u that this is not your typical dealership. No joking, no games just quick and fast business. Totally honest people and it'd amazing how fast u can sign and drive. Will be back for my 4th ones very soon!

jjohn182

22 de oct. de 2015

Went to test drive a Jetta TDI, walked out 30 minutes later with one of my own. I can't say enough good things about the entire Harper family. JR was knowledgeable about every detail of the car and found one that fit my budget perfectly. Rick in financing found me a great rate for my credit score and even called me two days later because he found an even better interest rate for me. I would highly recommend Harper and will buy from them again.

Abby

21 de oct. de 2015

This Dealership has it. Down to earth sales people. I cannot say it enough about how the car buying experience is with Harper VW. From the moment we walked thru to door, until we walked out, we felt like we were home. If you are not satisfied, take a look in the mirror and give them a second shot. We are on car #3, and I could not be happier. I will not go back to any other brand of car. Steve did a great job and of course we will be back when the current car, I have dies.

tennkat

18 de oct. de 2015

I feel that the purchase price was fair and the process was handled with professionalism by all involved. All of the employees I have had contact with have been very courteous and friendly. Every time I bring my vehicle in for service, the staff remember me and treat me with respect. No only would I recommend this dealership to others, but I have done so many times since purchasing my vehicle. I will definitely make them my first stop should I be in the market for another vehicle in the future.

mike

15 de oct. de 2015

Haven't yet made third payment on a falsely represented VW Sportswagen TDI. Dealers are under the gun as well as customers, but Harper is doing their best to help disappointed owners. Both the sales department and Shannon Harper have patiently listened to my issues and are endeavoring to rectify this dilemma. I appreciate the attention I've received and can endorse the dealership for future business.

frogtn

6 de oct. de 2015

2010 clean diesel fuel filter replaced after a diagnostic check. MPG had dropped significantly. Believe once you get over 68 mph the fuel efficiency goes "in the tank".

djmusic

28 de sep. de 2015

From our first visit to Harper Volkswagen, David Fish made us feel very at ease. He went out of his way to help us look for the right car. We knew after leaving we would be back to purchase a car from David. We returned a few weeks later and were able to come to a fair price on the car we wanted. He made what can be a very nerve racking decision process just the opposite. He was more than patient with our leasing finance company when it came for working out the payoff details. He even kept his sense of humor when I spilled my bottle of water on his keyboard! When it came time to sign all the paperwork, Cliff Cunningham expained everything very clearly. We can't say enough positive things about our experience through the entire process. We will certainly be back for our next vehicle, and will refer our friends to David in the future.Thank you to David and Cliff for making our purchase experience a WINNER!

Lovemypassat

22 de sep. de 2015

So nice to trust your service professionals. Andy and Steve treat me as family. Great service techs! Free owner cars. Your car is serviced then cleaned.

aliciadawn77

22 de sep. de 2015

Harper Volkswagon was one of the best places I had been to in the last three months of me searching for a vehicle. They are very kind and they are not pushy. They really wanted to help me. I had been to more than my fair share of dealerships and they were all trying to sell me the car they wanted me to be in not the one I wanted. I would go back to them in a heartbeat.

EOSowner

22 de sep. de 2015

I need to get service that fits into my very busy schedule. They accommodate me every time by both working with my schedule and providing transportation. Also, they keep up with my car needs and let me know when I need to have routine maintenance done

P3FE-FlyNavy

21 de sep. de 2015

Friendly, professional, and courteous with a genuine concern about making our purchase a special experience. Harper VW is worth the drive and simply the best place to purchase your new vehicle! Well done, Harper VW!

Lori123

21 de sep. de 2015

The dealer did everything we requested. Went above and beyond to make our experience a great one, instead of a grueling one like other dealerships. Outstanding!

loves fast cars

19 de sep. de 2015

I bought my new Touareg in 2004. I have never missed a service. Andy,Mike and all the folks in the Service Department are tops They are very knowledgeable and listen to my concerns. . The waiting area is the best ever.My car still runs like a good V 8 should I credit that to the excellent serviceHarper must be the best dealership anywhere

Pdyer87

10 de sep. de 2015

Aaron Teasley was great! Gave me a fantastic deal on my pre owned Audi that i absolutely love. Couldn't ask for a better salesman!

piedmont

3 de ago. de 2015

Josh was very helpful and patient as I figured out what I wanted. I felt I got a fair price and the entire process was very low stress. I love my new TDI Sportwagen!

H.haynes

18 de jul. de 2015

My husband and I really did not know what to expect, but David and Cliff really took care of us. They answered EVERY single question fairly that my we had asked. They even stayed late after the dealership closed. Overall, we will be doing business again!

dawgfan

15 de jul. de 2015

David Fish was great to work with. He was very knowledgeable, courteous and efficient. He kept us apprised of the status of the vehicle we wanted to buy. David was patient with us and addressed our questions and concerns. After we concluding the purchase transaction, he showed us all the features of the car and synced our Iphones. He also told us he would be available to talk if we had future questions.Thank you David!Rick Boring was also very friendly and professional. Thanks Rick.

kipper01

21 de jun. de 2015

Thank you James for helping me get my daughter a nice beetle. It was a pleasure to meet you. Your professionalism was outstanding and I feel that I also made a new friend. You made it easy to purchase a car.

katbiteme

3 de jun. de 2015

This is my third Volkswagen and the 2nd I have purchased through Harper VW. I have never been disappointed with their quality of customer service!

bkheisey

1 de jun. de 2015

Thanks to my salesman Trevor and Kimo, I was able to quickly and easily get into a gorgeous new VW Passat TDI. Even though I was upside down on the current car I owned they worked with me and the bank and made sure the deal went through. I have had some awful experiences with buying cars but this experience with them has turned that all around for me. I would recommend them to everyone! We will only be buying cars from Harper from now on.

tnshanti14

28 de may. de 2015

I have just leased my 2nd VW from Harper thanks to the wonderful customer service at Harper VW. The entire staff at Harper VW has always made me feel as if I were one of the family. They never put heavy sales pressure on me, and both times I got exactly the car I wanted. This time, James Ross was the fabulous, knowledgable, courteous sales person that made leasing my car an absolute pleasure. I also want to commend the service staff because they have always listened my service concerns and provided superior service to my car. Thanks as well to Rick Boring, Bill Blair, Cliff Cunningham, and Mike Bowie, who made lease turn in and financing the new car a great experience.

SWilliams

11 de may. de 2015

Thanks to David Fish, Kimo, Rick and all the support staff at Harper. This was my best experience buying a new car ever. Attention to detail, friendly and expert in their knowledge. I cannot thank you enough. Appreciate all the time you spent with me. I'll be back one day to trade in the Eos. You guys are the greatest.

Hendrix1

11 de may. de 2015

I have been buying cars for45 years and the recent experience was by far the best in all those years! Rest assured I will return.

carcrazy

8 de may. de 2015

There's no better place to buy a car than a Harper dealership. We had an awesome experience a year ago at Harper Fiat and last weekend we had another exceptional buying experience at Harper VW. Aaron Teasley, Kimo Meheula, and the finance manager were so helpful and got us into exactly what we wanted. We love our 2014 Tiguan. Dealing with Harper is so much better than the average car-buying experience! Thank you to our friends at Harper VW - we would recommend this dealership highly!

noliver87

6 de may. de 2015

This was my first purchase from the fine folks at Harper Volkswagen, and I'm sure it won't be my last. When I imagine the perfect car buying experience, this is it, and it's exactly what I experienced with my recent purchase. David Fish and Michael Weber both went above and beyond the call of duty to help me get in the car of my dreams and I couldn't be happier. These guys truly care about the customer experience, and you'll see it the moment you arrive. I'm excited to have a car I love, and if you're currently in the market make sure this is one of your first stops!

Hamdan

5 de may. de 2015

Service dept was supposed to diagnose my passat ac for $ 85 When i got there they could not find out the problem and still charged me $119For nothing

TheCarNut

12 de abr. de 2015

I love my new GTI! Working with Mark Hammock at Harper Volkswagen was great. I couldn't be happier with my decision to purchase a new car from this dealership. Their service is top notch! I will not hesitate to refer my friends to Harper.

Ellen Liston

2 de abr. de 2015

I had not intended on purchasing a new car for another year, so having to do so after finding out my car could not really be repaired for a reasonable fee caused a great deal of stress while I was on the road for business. But Harper VW, and David Fish in particular, made the process as painless as possible and I'm now in a new VW Golf that I love. The experience was not "painful" and I really felt like they cared about me as a customer. This is the 2nd car I have bought from this dealership, and I will do so again. They are awesome!

Barb

28 de mar. de 2015

We went to the Harper VW upon the recommendation of a friend and I'm glad we did. Our experience with James Ross was very stress free. He is a knowledgable down to earth guy. He gave us the facts and information without pressuring us to buy. We will certainly recommend him to our friends. Our business with Clift Cunningham was also very pleasant. We are impressed with the dealership staff.

KNW

28 de mar. de 2015

We love our new Jetta SEL. Kimo made the buying experience enjoyable. Excellent service and knowledge of vehicle. This is our second vehicle purchase from Harper and we would definitely recommend Kimo and Harper's to our friends. Steve Nicole has always been very helpful as well!

Caitlin11

27 de mar. de 2015

I received a great deal, a tremendous amount of help, and a lot of hospitality here at Harper Volkswagen. I strongly recommend people to come to this dealership.

chelcandies

26 de mar. de 2015

I am in love with my purchase! Kimo was very helpful! When the time comes to purchase another car, I will be back to Harper!

caboodleknox

23 de mar. de 2015

This is my 4th purchase from this dealership and each time is better than the next! I am not interested in leaving the Harper experience at all

TnKidd

20 de mar. de 2015

Stopped by Harper VW to see if they had any VWs that was both appealing and meet my needs. Fortunately I met James Ross there. First thought was, "here we go again with the usual sales pitch". After awhile I found that he wasn't going to be the "pressure and you gotta buy this car" stereo-type of salesman. Don't let James fool you though, he may be laid back and down to earth but he is VERY knowledgeable and TRULY interested in making your experience a memorable and enjoying experience. As we went thru the buying process, each person at Harpers were very friendly and comfortable to work with and treated me like family right off the bat.Would I recommend Harpers, YES by all means!Would I recommend James Ross, ABSOLUTELY!

dsexton23

20 de mar. de 2015

I originally went to Harper to get my oil changed on my now previous vehicle. There were other things wrong with it that were found, so I decided to look and see what my option would be. I had the most realistic and helpful sales representative I've ever had! He helped me to find a vehicle that I liked, and helped me with get financing options. He was very knowledgeable and kind. He's truly an asset to the company! He was not the only one who was helpful though. The financial expert who was helping me finance my car was very quick and was able to work with my particular situation! All around great experience!

jm4610

18 de mar. de 2015

Mark made this experience hassle free and an easy transition! This was the first time I'd purchased a car on my own, and Mark did a great job and followed through with everything promised. I couldn't be happier with my purchase!

andrew.jackson.522066

13 de mar. de 2015

Thanks to Kimo for purchase number 2 I love Harper VW!! They are so awesome and friendley I highly recommend Harper to anyone looking for a great car buying experience!! Oh and ask for Kimo aka: " the hiwaiian guy"!

bigmobear

13 de mar. de 2015

The salesperson was awesome to work with and was very courteous and helpful. Kept me informed on ever step. Kimo treated me better than any salesperson I have ever dealt with in my 35 years of buying cars. I was pleased how Mr Harper took an interest in my experience with VW.

aminamenkovic

8 de mar. de 2015

This place gave me such a great deal on my car! I highly reccommend it, very professional and friendly. Ask for David Fish he is the best there!

VW

2 de mar. de 2015

*Pleasing Stress Free Experience*This is the second VW I have purchased from Mr. Mark Hammock. Mark has been very professional conducting my purchases. He is knowledgeable about all the autos in stock. I would recommend him to my friends. The service department is always ready to help you with problems or questions.

JSH

2 de mar. de 2015

This is the 5th VW my family has purchased from Harper Volkswagen, and the experience just keeps getting better and better; Kimo Meheula was exceptional to deal with. A low-stress, family-oriented environment every time. I couldn't be happier and would recommend all of the Harper dealerships to any of my friends or family.

Knoxbellagio

1 de mar. de 2015

I am so thankful that I stopped by Harper VW and met James Ross; my husband and I had been car-shopping for 3 straight days, but I just had not felt that "perfect car" feeling. James was very knowledgeable about the inventory, and did not just show the most expensive cars on the lot. He really took the time to find out what details were important to me, and made the whole process very easy. He maximized my savings with payment options! I absolutely love my 2015 Passat! My daughter felt so special when she got to hit the gong and get a fun t-shirt. This dealership treats you in a very respectful and friendly way, all with professional flair. Thank you again to James, Rick, and all the team at Harper VW!

pf23

24 de feb. de 2015

My experience at Harper VW was something that was not expected. When you think about buying a car you think of stressful, back and forth bargaining situations. This was not the case with James at Harper VW. He was absolutely amazing in making me feel at ease with my decision to buy a Nissan Frontier. I would recommend James and Harper VW to anybody who wants to take the uncertainty and confusion out of buying a vehicle. Thanks James and Harper VW!!!

Millsapsk

12 de feb. de 2015

We just bought our third VW from Harper VW and the experience just keeps getting better. They continue to work with us to help us make the right car decision foe us and the staff is second to none. I highly recommend you give them a chance when buying your next vehicle.

tmaggard

10 de feb. de 2015

I stopped into the VW lot to look at a car for my wife that she could pass onto our daughter. We ended up buying a VW cc and love it. Unfortunately for our daughter I think my wife will keep this car. Kimo was our sales person and was as layed back as the islands...I didn't feel pressured in any way. This is the way car buying should be:)

Florence

10 de feb. de 2015

Kimo Meheula was my sales representative, and he was absolutely nice. He never pestered me and listened to my choices. I highly recommend Kimo Meheula to anyone. He is from Hawaii and has interesting stories to tell as well.

VW

8 de feb. de 2015

Great Dealership/ Mark Hammock, No pressure, Great manners, Very informitave & nolagable about my V W Would recommend Him hands down.Great Dealer no pressure YES!

enigmaticfoe

7 de feb. de 2015

Kimo is the man! He spent the time before understanding my needs and preferences so the purchasing process went smoothly. Was not pushy and made sure I understood every step along the way.

TN-Kiwi

3 de feb. de 2015

I've been looking for a new small diesel new car for a out a year. I first visited Harper WV in fall 2014 and test drove a Passat with Mark Hammock - what a great experience! He was very knowledgable and completely professional in every way. I have been researching small diesels for the last 3 months, and have emailed Mark several times to get more info - he always replies the same day with the answers I need.This last weekend, my wife and I went to test drive 3 small diesels, with the intent of making a final decision. We went to Audi first and then to the BMW dealer - BMWs were expected to be well above our budget, but they had a 1-day special on a 2014 demo 328d that was simply too good to pass up - without seeing that opportunity, our next stop would have been to see Mark - we probably would have bought a TDI Passat or Jetta wagon from him if the other deal didn't exist. Harper VW will definitely be on our list the next time we're car shopping.

agcaswell

30 de ene. de 2015

I moved to the Knoxville a little over a year ago. Not long after moving here, I noticed that the headlight assembly on my Touareg was very loose in the housing, so I called Harper VW and scheduled an appointment to have it looked at. I brought the car in, the tech. looked at it right there in front of me in the lane where you drop the cars off, determined the assembly had been incorrectly installed by the dealer in the area where I lived previously and fixed it, all free of charge. I had not bought this car from Harper no ever spent any money with them servicing it in the past. I was amazed at how well they treated me. My last dealer would have charged me $200 and probably broken something else in the process.Fast forward, I had my next scheduled service done with them and the experience was good. The price was reasonable, Andy was very polite and took great care of me, even gave me a loaner car for the day. Not long after that service was completed, I noticed a noise coming from my right front wheel and took the car back in. They determined the problem (it wasn't anything that was their fault from the previous service), fixed it, and sent me home, free of charge again! I love my car, and I am happy to say that I've found a dealer that I absolutely trust to take care of it and keep me in it for a long time. Thanks, Andy, and Harper VW for great service!

carji

30 de ene. de 2015

This team is an awesome one! I can't believe how long it's taken me to provide an accolade. I had the pleasure of meeting each of the team members and they were all pleasant; down to the "finance guy", cashier, parts and service representatives. More importantly, they seemed genuine. Yes, they are in sales but I didn't feel as if I was being sold to. The specific gentlemen I worked with (though I had interactions with them all at a point) was Steve Holmes. My experience with Mr. Holmes is to be described by stating that I felt as if I had a dedicated "tailor" who ensured my "suit" fit skin perfect! I took about a week to make my decision and finally chose the Volkswagen Passat TSI SE over the Mazda CX5 and Mazda 6 on August 2nd, 2014. I actually emailed Steve this morning to exclaim how happy I still am with my car and for his service! The dealership is clean (first and foremost) and the staff is impeccable. My test drive was relaxed; I didn't feel rushed nor pressured. I was able to work with them to get to an affordable price point and everyone was please to get the deal done. I could've purchased my car in NY but decided to wait until visiting Knoxville, TN and I sure am ecstatic I did. THank you Harper! You should be proud of the team you have.

NSX

29 de ene. de 2015

I dealt with Kimo Meheula. My wife wanted a new car, but didn't want to deal with salesmen who assumed she was not knowledgable, so she sent me. Kimo was perfect, so we came back the next day, she got along fine with Kimo and bought her new GTI.

Jake6250

28 de ene. de 2015

These cars have an awful resale value be sure to look at Kelly Blue Book for the value before you buy one. No VWs in our future! The experience at this dealer was bad.

mgh

27 de ene. de 2015

David Fish was very knowledgeable and quickly directed me to what best suited me. The whole process went swiftly and smoothly. I highly recommend him!

Jdcogdill

21 de ene. de 2015

I got a great deal on a used jetta! David worked with me until he came up with a price that was affordable for me. Very friendly guy! My first car buying experience was excellent!

mm

20 de ene. de 2015

After looking around for a couple of weeks, found the car we had been wanting at Harpers, stopped in and meet David Fish, he was very knowledgeable about the car and was not the pushy, making the buying experience very enjoyable.

Z'Owl

20 de ene. de 2015

My recent search for a car ended on the day I walked into Harper VW and met David Fish. After walking around the showroom uncertainly, I told David what I was looking for in terms of price and performance. He seemed to know exactly what I needed, and he brought out a certified, pre-owned Jetta Sportwagen. It had everything I wanted and more. We did the trade-in, the financing, and the purchase in a little over an hour. I couldn't have dreamed up a better sales experience. David addressed all of my concerns with assurance and confident knowledge, and he has a dead-on sense of humor.

John Barker

20 de ene. de 2015

This year I bought a 2014 Passat TSI from Harper VW and had the very best buying experience thanks to Steve Holms. He was courteous, considerate, and very knowledgeable. His kind of salesmanship is one of the reasons I have dealt with Harper VW over several years. And my granddaughter liked the VW tee shirt he gave us too!

Mike

18 de ene. de 2015

Went to look for a replacement Beetle for my wife . Met Steve Holm's at the Door. Told him My wife couldn't test drive as she had recent surgery. If she comes in she is the one to talk with about the car not me. We did go back at closing time he remembered our earlier conversation. Treated her with respect she bought a new car. A Tiguan . Also I went back soon thereafter and bought one as well.A fast Jetta If you want to have an uncommon experience at a Car dealership see Steve Holm's at Harper VW . Mike Orr

duus0967

18 de ene. de 2015

I was looking for a quality vehicle and the best price available and I found it at Harper. The savings was so great, it was worth the drive from Huntsville, AL. Steve Holmes was the consummate professional salesman. No hassle, no pressure; just a wonderful experience. After picking out the vehicle I wanted from their website, Steve ensured it was prepped and ready to go when I arrived. I was there for less than two hours and they found me a rate better than my own bank! My next VW will be purchased here!

ES

15 de ene. de 2015

No hassles or issues. Worked with Mark hammock. There were accommodating on any questions or issues. Quick to complete the paperwork and prepare the vehicle once I was ready.

JBailey8484

12 de ene. de 2015

The experience of buying one of Harper Volkswagen's exquisite used automobiles is one that has all the feeling of sitting in a leather bound chair in front of a fire drinking 30 year old whiskey; all while using a peasant as a foot stool. As I left the dealership, satisfied with my new purchase, the sheer gentlemanliness of the proceedings that Mr.Fish and myself conducted was so great that I had sprouted a handlebar moustache. I drove away from the dealership looking like a younger more chiseled Monopoly Man, which was convenient because I was wearing the suit already (for a different completely unrelated reason).

sunshine

12 de ene. de 2015

David Fish is extremely knowledgeable about VW's??. He is very friendly and helpful. We wouldn't want or ask for a better sales representative.

Machine gun Bob

8 de ene. de 2015

Kimo was delight to get to know. Didn't really feel like he was selling me a car. I just hope he is still there with my business is over. That would be three years from now. He is a real assest to Harper. I trust they are aware of that. We had already picked out a car from Grayson, up the street, and he did not down them but told us how much better theirs was. I would diffidently recommend him to all.Bob Linnekin

bigmamaw

6 de ene. de 2015

Most car salesmen try to make you buy from them,but Kimo Meheula treated me with respect,and let me make my own decision. I was very impressed.Sincerely,Thelma Davis

Volkswagenguy27

31 de dic. de 2014

Kimo was great! Made the car buying experience a pleasure! He was never pushy or annoying. Would definitely buy from him again! Volkswagen made the buying process easy.

Harvey

29 de dic. de 2014

Very satisfied with sales person David Fish. He never pressured me into making hasty decisions. He was always available to answer any questions and concerns that I had. The paperwork was handled by Rick Boring. He was very thorough in explaining all the paperwork. Would highly recommend this dealership

fcri

28 de dic. de 2014

This is the second new car we have purchased through Harper Volkswagen. Mark was our sales person both times and everything was as easy as purchasing a car can be. I would highly recommend making a trip out to Harper if you're looking.

aminamenkovic

26 de dic. de 2014

Dish Fish helped me get the best deal possible! Very perfessional and friendly, made everything effortless. If you're visiting Harper ask for David, he is the best! Couldn't be any happier!!!

Sharon Tidd

23 de dic. de 2014

They listened to my concerns and responded. Saved me so much time. Having a husband with Alz time is one thing I don't have a lot of. I'm sorry I don't remember the name of the gentleman that actually put my paperwork together but he along with David were wonderful to work with.

joeymac

23 de dic. de 2014

I have never been to a dealership where they were so friendly and helpfully before. I have had the best experience when I bought my car. I will definitely go back there for all service to my vehicle.

LPod

23 de dic. de 2014

I was so impressed with everyone at Harper VW. This is the 6th car I've purchased from them and it was probably the best experience. The sales team made me feel right at home. I'm so happy with my Eos! Thanks David and everyone at Harper!

Polarnurse

22 de dic. de 2014

Steve Nichole: awesome service advisor, thanks for caring for my 2012 Beetle and your recommendation. After my Beetle was totaled, I knew I wanted another VW but was not sure if I wanted another Beetle. David Fish was knowledgable, amazing, and understanding in helping with the difficult choice of what to buy. He took time to answer questions and have cars ready to test drive. Our purchase of a new Jetta SEL was enjoyable and we felt no pressure to hurry in our decision. After the sale David went the extra mile to explain a question I had on some paperwork. Thanks David and Harper. I highly recommend Harper.

Kate

22 de dic. de 2014

I had been in this dealership about six years ago and I felt totally intimidated. Not so this time! With improved management, I have never seen such efficiency and friendliness from the staff. I bought a Passat and I could not be happier with the deal! The transaction was truly without stress, and I had been dreading this day for quite some time. Kimo Meheula has changed my entire opinion of Harper's! I am glad I ran into him! I really hope he will stay with the company for a long time, because his easy going personalty cuts the stress by 100%. If you need a good low-key salesman on this lot, Kimo is the one to ask for. I will be forever grateful for making my experience entirely pleasant!

baileyg1959

20 de dic. de 2014

I recently traded my 2009 Chevy Traverse for a new 2014 Volkswagen Jetta SEL. Great car, I love it!The whole buying experience was far, far above anything I had expected. David Fish was the consummate professional. Friendly, knowledgeable and extremely helpful in every way. Will definitely be going back for future purchases!

ksoltero

11 de dic. de 2014

I recently traded my 2010 Golf TDI for the 2015 Car of the Year Golf TDI. Kimo Meheula, my salesman, made the experience enjoyable and expedient. He communicated regularly as we waited for the new vehicles to arrive and was most helpful answering all questions completely. Additionally I felt he gave us a fair deal on our trade in and definitely gave us a great orientation to our new car. Thanks for Harper Volkswagen, the high quality product and the excellent customer service.

SASpurs1

11 de dic. de 2014

Mark was exceedingly helpful in both the pre-sales and post-sales activities in purchasing my new car. I look forward to saying hello at my first vehicle servicing!

Melinda Townsend

10 de dic. de 2014

Everyone was great and very helpful and professional. I will definitely go back for future purchases David was very helpful and exceeded my expectations. He kept us updated on the process.

DrFatah

6 de dic. de 2014

With this being my first car purchase from a dealership i was very nervous, however the high level of professionalism, and how friendly the staff is made it a very enjoyable experience. The help i received from my first test drive, to working with me through the loan process and closing the deal was just beyond my expectations. Mark Hammock was very knowledgeable and he helped me to achieve the goal of purchasing my certified 2013 Passat in a price i would never imagined :). I highly recommend them for, and looking forward my next upgrade from them!

BrandonMcKinn

4 de dic. de 2014

They were very helpful and I was able to come by and get my car within the span of hours. I am very satisfied with their professionalism and their kindness. I love my car!

andrew.jackson.522066

25 de nov. de 2014

The best car buying experience ever! If you buy a car go to Harper VW and ask for Kimo aka the hiwaiian guy ;) super sweet and no BS at this place!!

kascruggs

19 de nov. de 2014

If you want an amazing sales and service staff who will stick with you long after the sale, Harper VW is the one! My wife and I stopped in while our son was getting his Touareg serviced. We looked around for a bit before talking to Phillip Carr, who sold us our Jetta a few years back, who then referred to Mark Hammock. Mark was extremely helpful and knowledgeable throughout the whole process and we ended up walking out with a 2014 Passat TDI and couldn't be happier! This is the best car purchase we've made yet. 5 Vdubs and counting- we're definitely a Harper Volkswagen family, and we'll be back!

bwkleiber

13 de nov. de 2014

This was my second vehicle leased from Harper's in the past 2 years. It was as great of an experience as the first time. This time involved a trade-in and I thought was given a very fair amount, which really helped get to where I needed to be with the new vehicle. Kimo was just outstanding in his knowledge of the VW programs and in tune with my needs regarding a new vehicle. Thank you Kimo and the entire staff at Harper's for making the buying process a pleasant and stress-less one.

sdcarroll

10 de nov. de 2014

I stopped in at Harper Volkswagen doing some window shopping and was greeted by Kimo Meheula. I was considering a Jetta or Passat. Kimo was great...he let me look without standing over me but was quick to answer my questions. I test drove both vehicles but decided on the Passat for the extra room it gave backseat passengers. absolutely love the Passat.During the financing I met Rick Boring. He was also great and fully explained everything.Overall my experience was outstanding and everything was very relaxed. I felt like I was purchasing a car from people that I had known for a long time.I recommend Harper Volkswagen and Kimo Meheula. I really appreciate the great service.If you looking for a vehicle stop in at Harper Volkswagen and tell Kimo that Shawn Carroll sent you!!!

ISG11

4 de nov. de 2014

I came into Harper VW a few weeks ago looking to buy a car. The car I really wanted was a little out of my price range. I shopped around a little bit and looked at some used cars for a couple weeks. I saw some new leasing deals pop up on the VW website and signed my lease for that same car I wanted two days later. The whole process was relatively quick and easy. I got great protection and a great car for a decent price. The staff including Kimo was very friendly and easy to talk to. Overall, it was a great experience and I am very happy with my decision.

GKentz

25 de oct. de 2014

We are very pleased with our new car. Our experience at Harper Volkswagon was a good one. Our salesman Mark Hammock was friendly and professional. We did not feel pressured or pushed into making a purchase. Mark was patient and reassuring with all my questions. Will definitely recommend Harper VW to anyone!

Pemdoc123

12 de oct. de 2014

Overall this is a responsible and honorable dealer which is something that is hard to find these days. Great experience. Highly recommend. They are honest and eager to please. Honesty of course is the most important and I believe you can trust them. Thanks for a great purchase experience.

mhuard931

8 de oct. de 2014

We are very pleased with our new car, I went to chevy place first however the staff their did not convinced me so I went in your website and Steve Holmes called me right away and he was very professional, efficient and extremely helpful. When we visited Harper Volkswagen, it feels that I know Steve for a long time he was very friendly.

sherri.anderson.739

7 de oct. de 2014

My husband and I are very pleased with our second new purchase from Harper. Our salesman Mark Hammock was efficient and worked extremely hard to get us the car at the price we were looking for...would highly recommend this dealership to anyone!!!

jaych8151

7 de oct. de 2014

I purchased a 2014 VW Passant TDI on Sept 29th and I am very pleased with the decision I made. Steve was very helpful with all the bells and whistles the car has to offer. I feel that I received a fair price on my trade in. Looking forward to seeing ya'll again. Thanks!N

angariae

4 de oct. de 2014

I really enjoy my car purchasing experience at Harper. I got a 2014 CPO Passat from them. On the first day I visited the dealer shop, Mark Hammock was helping me to find a vehicle to fit my budget and my needs. He let me test drive some of the vehicles. I decided to purchase one of them after consulting with some of my friends. I ended up getting an auto loan with my bank and that was a way far less pleasant. It takes them days to process my loan application, but Mark and Cliff are extremely patient and help me out a lot in closing the deal. They keep very good communication with me and just keep update all the time via text messaging. They are very professional and I will definitely recommend them if you need a new vehicle.

RLReedy

1 de oct. de 2014

I bought my new 2014 VW Passat a few days ago and could not be happier. I worked with Kimo Meheula who was very helpful and professional. He was able to find the exact Passat model I wanted and the buying process very enjoyable. I would recommend Mr. Meheula to anyone shopping at Harper Volkswagen.

tjkj

29 de sep. de 2014

We had a pleasant experience at Harper Volkswagen purchasing our 2014 Certified Pre-Owned Passat. Mark Hammock is an easy going, personable, no pressure, salesman who spent extra time explaining our new car's features. Cliff Cunningham was also personable and explained our warranty options and other options with no pressure. I would not hesitate to recommend Harper Volkswagen to family and friends. Thank you to the VW staff for your professional and courteous attitude.

carty09

29 de sep. de 2014

The car buying experience that you will encounter at Harpers is unlike any other dealership I have ever been to. The atmosphere right when you walk into the shop is very inviting. This dealership is unlike most as they do not shark attack you right when you pull onto the lot. I dealt with Mark Hammock through my car buying experience, and it was a pleasure. He is very personable and patient. I highly recommend his expertise. I would make a request and he would ensure that it got took care of, if at all possible. He consistently kept me updated about the vehicle, and he is easily reached via phone no matter the time of day. The friendly service that I encountered will have me coming back for my wife's new vehicle. Also, might I add that the manager came up to me several times during the process to make sure that I was well took care of. These type of personable business's are rapidly being extinguished, and I want to thank them for their caring approach throughout my car buying experience.

gaylebustin

11 de sep. de 2014

I have been searching for over a year and test driving vehicles. I found that most dealers here approach the hard sell method and that doesn't work well with me. I am educated and do my homework so I don't need to be talked down to in purchasing a car. Mark and Phillip were very professional and never made me feel inferior in deciding on my purchase. Many friends had recommended me to Harper and I totally understand why.

shezonfyre

5 de sep. de 2014

Had the pleasure of working with Mark Hammock, Sales and Leasing Consultant. A very personable and knowledgeable sales person. He listened to my requests and went out of his way to accommodate and help me get the options I wanted. I received a very fair price for my new VW Passat TDI Diesel with the color and options I most wanted. In addition, my trade was valued at a price that was reasonable and fair, I left with my new vehicle and did not feel as if I had been taken advantage of in any way. No buyers remorse whatsoever. Thank you Mark!!!I have to mention my experience with the Financial Consultant, Cliff Cunningham. That guy is amazing with how fast he processed and explained the financing and paper work. He explained warranty options, add ons, etc. with no high pressure sales. Addressed my questions with respect and understanding. I was impressed. I was so comfortable, I felt as though I was talking to a long time friend. I at no time felt as if I was wasting time.Overall I would not hesitate recommending Harper to any of my friends and family. It was great to leave a car dealership feeling good about a car purchase. That has not happened in several decades of making car purchases. Impressive team.

roberthunter

25 de ago. de 2014

Purchasing my Jetta from Harper Volkswagen was a positive experience. I got the right car for the right price with no pressure sales tactics and no big surprises along the way. Thanks to Kimo Meheula for all the help.

vwlife15

23 de ago. de 2014

Mark was great to work with. No pressure and very knowledgeable/helpful. The finance guy rubbed us the wrong way but everything Mark was involved in was smooth and enjoyable. Talk to a few others in passing while we were there and everyone seemed genuinely nice. As a side note, when you buy a car they play a special song and let you ring the gong in the middle of the showroom. What more do you need??

chrissy.naples

20 de ago. de 2014

clean & inspired floor room with congenial and relaxed staff. In and out with a new car in 2 hours. We got some pretty good Tshirts and a great warranty out of the deal. I got exactly what I wanted. HYBRID's ROCK!

Rbroke

17 de ago. de 2014

While dealing with Phillip and Kimo it was a pleasure. Their knowledge and attitude made this a very pleasant and easy experience. I would gladly recommend or do business with them again!!

Niseyb

12 de ago. de 2014

After a few "bumps" in finding the right car for me, all the people who work at Harper Volkswagen went above and beyond what I expected to insure not only was the car what I wanted but that I was pleased with my purchase. It took a few months for me to decide what I wanted but as soon as my "dream car" crossed their path I received a call and the car was mine. Working with Kimo has been one of the best parts of this whole experience. He has stayed late to make sure I was properly taken care of and guaranteed the car would be safe until I came to purchase it since there were a few others "circling" around it! The price was more than I had originally intended to spend but the car I ended up with has more than I thought I was getting. Having had a horrible car buying experience in the past I was not very trusting that I would be taken care of in an honest way but I have complete trust in ALL those who work with Harper and would recommend this particular group of people to anyone--friend or foe--who is looking for a vehicle. To say I have been treated far above what the "average" customer at most places would experience is an understatement. Although I'm not looking to purchase another car in the near future, this is the ONLY place I want to deal with in the future!

Lara Belle

11 de ago. de 2014

My car purchase from Harper VW was the best experience I have ever had in buying a car. I found the car I wanted; we negotiated a deal; we closed the deal and there were no surprises along the way. I kept waiting for a "bait and switch" or some kind of oops we made a mistake. There was none of that. Mark Hammock was calm and professional. Not typical in my experience, but SO APPRECIATED! There was no pressure, and no game playing. I wish that all car dealerships and car salesmen were like Harper VW and Mark Hammock! Thank you so much!

HeraGEG

11 de ago. de 2014

We have exclusively bought all of our vehicles from Harpers VW, over the past 20 years. They are wonderful to work with, and always helpful. Even though I now live in another state, I still go back to them when purchasing new vehicles.

LesaNoe

6 de ago. de 2014

I would like to thank Mark Hammock and Harper Volkswagen for their excellent service in assisting me in buying my Volkswagen Beetle. Mark was very easy to work with and went out of his way to make sure I was happy with my purchase. We were unable to get to the dealership due to our business so Mark personally delivered my car to my home. If you are thinking about purchasing a new or used vehicle consider Harper Volkswagen and ask for Mark Hammock. Thanks again, Mark, for all your help. ??

bwm2014

30 de jul. de 2014

These guys did what they said they would do -- they even sent a driver to pick me up at the airport to make this an easier buying process. Fantastic all around and I will be back to see Kimo and Rick.

Sammye McDonald

30 de jul. de 2014

We had heard that Harper VW was hard to deal with. That they wouldn't work with you and were high. There are no other vw dealerships in knoxville area-so they didn't have any competition. We did not find that to be the case. They gave us a fair price on our trade-in, my new VW was impeccable, they didn't haggle us to death. Just did nice clean business. We have bought several new cars in our married life and no one has ever given us a free gift - i got a T-shirt and husband got a hat. That is minor i know, but it was thoughtful and i love my shirt. We really liked our salesman, Mark Hammock. He was very knowledgeable and no pressure. I HATE the whole process of buying a car. I usually disappear when it comes to "haggle time". About 1 week after we test drove the car my husband called Mark and made an offer - we went back and forth about 15 minutes and then it was over - done deal. It was pleasant, fun, i wasn't worn out, nobody was bleeding and i got the cutest Turbo VW in the world. We had a great experience. Thank you Harper's and Mark. Lowell and Sammye McDonald

melanielynn

29 de jul. de 2014

I live in Chattanooga and was in the market for a new car. Every dealership i went to treated me like i was a dumb girl and wouldn't work with what was best for my interest. they only saw dollar signs. After visiting the Honda dealership i left in tears and gave up hope on buying a new car from a dealership. A friend introduced me to KIMO and told me that he would treat me right! I have never been treated like a princess in my entire life until i walked into Harper Volkswagen! I told him over the phone what i wanted and he said he would take care of me. I genuinely felt like i was taking to a friend and not a salesman. when i got to knoxville he had a couple choices for me and walked me through all the options that were best for ME!! best customer service experience ever!!!

websterbailey

25 de jul. de 2014

My wife and I usually choose to avoid dealerships when purchasing our vehicles simply because we don't like the pressure that comes with most dealership experiences. Well, our experience at Harper's VW was very different! We were pleasantly surprised when Mark Hammock approached us with a no-pressure approach. He took time to listen to what our family vehicle needs were and made some great recommendations based on what he heard from us. He didn't take us to the most expensive cars on the lot... he took us to the vehicles that were practical for us. Then, he educated us on each of the vehicles and, he really knows his stuff! He sent us home with literature and asked that we think about it over night; he wasn't just trying to close the deal! When we returned the next day we'd made our decision but, he insisted that we drive the vehicle again just to be sure. Mark, thanks for taking the time to help us find the right car for us... a Certified Pre-Owned VW Jetta Wagon TDI!!! Mark made our car-buying experience a joy. W

TheDaltons

25 de jul. de 2014

Mark was a great guy to work with, Knew his info and was laid back, no pressure which was a welcome change when buying a car ! I love my Passat and will send all friends and family to Mark in the future !

Jessimyn

16 de jul. de 2014

Mr. Meheula gave me direct honest answers to questions and pricing. I have walked out of other dealerships when I felt like I was being given a high-pressure predatory sales pitch. The people at Harper were attentive and courteous without being pushy. I feel like they really went out of their way to provide excellent customer service in the car-buying process.

earlhowe

13 de jul. de 2014

i have bought many cars in my life time [73 yr..] and this is by far the best one of all. Harper VW is the place to go. Mark Hammock made my experience like dealing with on old friend. he listened to what I wanted and provided all the info. I needed to get just that. I highly recommend this dealership and Mark for all your car needs.

Whitneyterry

13 de jul. de 2014

I went to Harper VW intending to buy my car at the end of the terms of my lease. Not only did Kimo spend time researching all my options, he put me in my desired price range in a brand new car. I would highly recommend anyone talking to him. Thanks Kimo!

PlantmanB

10 de jul. de 2014

Wonderful experience overall, very courteous informative and patient. Very fairly priced and helpful while we were still deciding. When we are ready to buy another car we will come see Steve again at Harper Volkswagen!

cmountain

1 de jul. de 2014

Mark did a wonderful job putting me on the correct car. I was looking for a specific package. Overall experience wonderful. I was in and out in 45 minutes. Harper also took care of a couple of minor issues with the car up front, that way I didn't have to be worried later.I had originally completed another survey in which I scored Mark from a 7-10 in some categories. This wasn't a reflection on his service or the dealerships. I almost never rate anyone one or company a 10. I would rate this the best car purchase experience I have ever had and would recommend others to shop with Mark.Chad Mountain

cmorrow66

27 de jun. de 2014

Couldn't recommend Steve enough, was very impressed with his professionalism amidst a large amount of activity and business ongoing in the area and still took the time to help each and every customer. Great customer service!

elidesm

23 de jun. de 2014

We dropped my husband's CC this morning to be checked for a noise in the tires. Next thing I get a voicemail from GEICO saying that they were going to take care of the damage reported and gave a claim# and a phone # we need to call. Next thing, I call Harper and Mr. Maxey, whose name was on the claim, tells me a customer backed up and hit the car, but do not worry I already called the insurance company of the other client and you just need to call Geico and they will take care of it and maybe they will even give you a car while yours is repaired.Excuse me!!!!!! This is not the kind of service we have received in the past from Harper and surely not what we are expecting.We left this morning a CC Passat in mint condition, and not only you did not resolved the problem I brought it for, but now you are giving me back a wrecked car, a claim # and a phone number to go and solve a problem I didn't have this morning and certainly I didn't look for.Unfortunately this is the only VW dealer in Knoxville. We really expect Harper to provide a better customer service.Thank you Mr. Harper for your intervention. Mr. Blair has been very kind and helpful. Our car was taken to the collision center and we got a loaner car while ours is being repaired.Finally, we got the customer service that has always distinguished Harper from all other car dealers.

loveday2150

23 de jun. de 2014

Mark was a great salesman, He was friendly and knowledgeable about the SUV. We were shot on time but he made it possible for me to purchase the vehicle and not miss my appointment. Mark went over everything, inside and outside of the car. I have never had a better experience in purchasing a vehicle, time wise and hassle free. Thanks to Mark

lkscruggs

20 de jun. de 2014

I recently purchased a 2011 Jetta from Harper VW with the help of Mark Hammock. He was very personable and he genuinely wanted the best fit for me. He has great knowledge on all vehicles and is very honest about the make of each car. I am extremely pleased with my car and would recommend Mark to anyone who is doing business at Harper VW!

DC1980

17 de jun. de 2014

Mark helped us get into a great car for a great price, Made our trade-in easy, and facilitated an unfortunate repair less than 10 days after purchase! Great service from start to finish, and then some.

Kconnard

16 de jun. de 2014

I have been extremely impressed with our experience with Harper VW. They took our less then great situation and made it great! I would recommend Harper VW and Kimo to anyone looking to purchase a car. You will not find better Customer Service anywhere!

GeorgeScott

14 de jun. de 2014

Excellent experience. The dealer learned what we wanted and found the car, even though it had to be shipped here from out of state. He worked with us on price to some extent, though we expected to pay about what we did.Friendly and earnest. I would recommend.

MikeWall

8 de jun. de 2014

I have been looking at new and used cars to purchase for over a year and found a good price online through Harper Volkswagen. Kimo contacted me almost immediately and was extremely informative, friendly, yet not pushy. He answered all my questions and worked with me to test drive the car. After the test drive i wanted to discuss the car with my wife and felt no pressure to buy "right now". I feel like Harper and Kimo gave me enough room to make a decision and not rush me. The purchase process was easy and painless with their online pre-approval financing(saved a lot of time). Thanks Harper for considering your customer's needs and personalities.

cactusjack

6 de jun. de 2014

As always a great no pressure buying experience at Harpers with Kimo. He did a fantastic job going over car options and reviewing my new Jetta's features.

Scotty_B

4 de jun. de 2014

We really enjoyed working with Kimo at Harper VW. Kimo is very knowledgeable about the VW lineup and is easy to work with. The entire staff at Harper VW is extremely friendly and welcoming. My next new car purchase will definitely be with Kimo at Harper.

millsapsk

3 de jun. de 2014

This was the second car we have purchased from Harper Volkswagen in the last 2 years and I really enjoy working with this dealership. They have always been honest with me in regards to my purchase and have been willing to bend over backwards to meet my needs. Their service department is also top notch and anyone wishing to own a Volkswagen only need to walk through their doors. You will never have to go anywhere else.

Blundell

30 de may. de 2014

Kimo has to the best car salesman I have ever worked with....I have bought many cars in my time, no one compares to him. Such a fun place...when a sale is made you get to "bang the gong" while that song plays in the background...hilarious!! Cliff in Finance made the process very smooth...took about 15 minutes and we were on our way with our car. We bought a 2012 Jetta Diesel and Kimo took his time with us, went over pros and cons of new vs. used cars. Such a fun guy to work with!!

sewell4

29 de may. de 2014

We had a wonderful experience shopping for a new Jetta TDI. Mark presented us with the cars and options and allowed us to test drive anything we wanted. He provided us with the information regarding the vehicle and the incentives available to us. When the car we desired was not on the lot, he worked with his available inventory and secured the 2014 Jetta TDI with all of the options and color of our choice. He even made the trip to the other dealer to pick up the car himself and ensure it was indeed the car of our son's wishes. Mark helped us to ensure that everything was in order for financing and Rick made the financing process quick and easy. I would highly recommend this dealership as well as these individuals. An investment of this size can be trying, but Harper, Mark and Rick made it fun!

Nlowery

28 de may. de 2014

They knew what they were doing and talking about. Was the best experience in buying a new car and I myself have bought many. Best by far. WILL buy from them again soon.

Acummin3

23 de may. de 2014

Always a kind and friendly staff, extremely professional, easy to work with. Very customer service oriented! This is my second car from the Harper family and I know I'll be back again

jluckjr

21 de may. de 2014

After several weeks of searching for the specific 2014 Beetle Turbo Convertible I wanted, Steve finally came through ! He found almost the exact match. Then, we had to go back and forth on the price, and after his pressuring the sales manager enough, we finally reached a deal. On pick-up day, Steve was extremely knowledgeable and thorough when explaining all of the controls, bells, whistles, etc.... Now, I'm thoroughly enjoying my new ride , and getting many nice compliments, and yes Steve, I'm referring them to you ! P.S. : Thanks to you Steve for helping me find some aftermarket accessories I wanted.JohnSevierville, Tn.

NJS60

20 de may. de 2014

From the moment we called,until I drove my car away; I was treated like a princess. My questions were answered even the extreme ones from my engineer husband.All through the buying process, Harper went the extra mile to find the car I wanted. I love and now every weekend I find my husband enjoys driving the hybrid Jetta L. Do u think he likes all the gas we save? It has been over 2 weeks and hundreds of miles and I finally had to buy gas today. Thanks again from a very happy customer.

Donburkhalter

15 de may. de 2014

Overall, my Toyota Tacoma purchase has been extremely positive. CJ has taken very good care of me and my truck and went above and beyond regarding getting the trade numbers in line, truck clean-up, and then working diligently on getting the small dent in the roof repaired. He and the management were gracious enough to provide a loaner while the work was being performed. I can't say enough good things about CJ and Brent. Banging the gong was really cool for my girlfriend and I! Thanks so much to CJ, Brent, Christie, and the entire Harper VW staff. We love the T-shirts as well. Thank you, thank you, thank you. We LOVE the truck. I won't go into the details, but this one was meant to be. Those who know what I'm talking about will understand that statement. The only experience that wasn't truly positive was when we finalized the paperwork in the finance office. I chose to purchase GAP insurance from the dealership, but before I signed I stated I wanted ORNL because it was cheaper ($599 vs $479) than the dealership offered. I called back the next day and was told the only option I would have would be to cancel the GAP at the dealership and that "it would be prorated so I wouldn't really gain anything." $120 is not a ton of money in the big picture, but over the course of the loan, that amount grows larger. Since I used to work in a finance office, I would appreciate more cooperation. Is there any resolution for this? Maybe $120 worth of oil changes or cancel and refund the $599 and I'll purchase it from ORNL. I just would like to know if I had any options. Thanks for your help! Please look into this and get back to me. Again, thank you for your cooperation!

doug1948

14 de may. de 2014

Kimo Meheula provided excellent service/guidance during our purchase of a new VW Jetta Sport Wagen. We recommend him as a contact at Harper VW.

cgranju

14 de may. de 2014

In my case, I knew exactly the model and options I was looking for, so the task was to find the car or order it as efficiently as possible. Mark had recently helped some good friends with the purchase of a similar car and I was already familiar with the dealership and knew several people associated with it. Mark was helpful, prompt in his responses, and professional at every point along the way. Everyone at the dealership has been friendly and professional. I will recommend Harper Auto and Mark Hammock in particular to anyone looking for a car in the area.

AnitaFranklin

12 de may. de 2014

cidi

10 de may. de 2014

Found the salesman to be attentive and friendly to my needs..explained warranties and handling of new car..also met us at a reasonable price..car was detailed and ready to drive off the lot..our 2nd time to do business w/ Harper's and would In the future..love my new TDI Passat.

guidance57

10 de may. de 2014

I was looking for a new car to replace my older vehicle. My experience with this dealership was overall excellent. Steve Holmes was great! He did not pressure me to buy a new car. He was very professional and pleasant to work with. I would strongly recommend Steve Holmes and this dealership . Thanks for making this a great experience!

anorris6

7 de may. de 2014

I was in the market for a new car but didn't know exactly what I wanted. I stumbled upon Harper Volkswagen on a random drive and stopped by. The dealership was very clean and very professional. Their inventory was well laid out and made looking at the different models very easy. Ended up working with Mark Hammock and was extremely pleased with the experience. He was very nice and friendly and new his stuff about VW. The test drive was very pleasant while he showed me the different features of the car. They even let me take it for a second test drive so I could be absolutely certain I was getting the car I wanted. The way I had to go about paying for the vehicle was a tad untraditional but they worked with me and made it go smoothly. The overall experience is what sold the car. They did a great job.

Myusername69

30 de abr. de 2014

This is our 3rd car bought here and we went to other local dealers and this was by far the best experience. I would highly recommend Harper vw.

mschilling2

22 de abr. de 2014

It was time for me to trade in my old car and get a nice new work vehicle. I looked online and within minutes of requesting information Mr. Carr gave me a call. We drove down to the dealership and Steve took care of all of my needs. He was very helpful and allowed me to review each trim level to make sure I was getting just what I would find useful.

MLCrowell

22 de abr. de 2014

Highly recommend! Mark was an excellent sales associate, and Cliff was great with financing. It was a wonderful transaction, and I left extremely satisfied with my purchase and what I paid.

BENJAMSdotcom

21 de abr. de 2014

I was $1,500 upside down on my other vehicle. The $450 monthly car payments were eating me alive. Circumstances had changed and that vehicle had become unaffordable & inconvenient for me. I've always loved Volkswagens. My feelings have now only been reinforced by the kind & knowledgeable staff at Harper Volkswagen. They made the process enjoyable and easy. I've heard horror stories about people's trade-ins before at other dealership, but at Harper Volkswagen they treated me like anyone would hope to be treated. They were honest and reasonable. Thanks to Harper VW my life is a little bit easier to manage. Thank you Harper; C.J. Robinette (Sales Associate) & Cliff (Financial). Everyone was fast, caring, and thorough. My Mother had previously purchased a 2012 VW Beetle at Harper. I now have a 2013 Turbo Beetle. When someone asks me where they should get their next vehicle, I'll recommending them to Harper Volkswagon of Knoxville. =)

lovemy1vw

21 de abr. de 2014

I had gone to another dealership in another town and I needed them to work with me as I was buying this Tiguan by myself,The other dealership worked with me two weeks but left me after I had to have the sale of my car involved. I waited another week to see if they would call me but they didnt and so I went to Harper, and they couldnt have been more nicer and helpful, I had my new Tiguan in three days and Mark made sure I was ok in all the new dashboard understanding, I am not to keen on remembering everything. He set up my phone and sent me the web site for a tutotial just in case I wanted to rewiew. Cliff was helpful with me understanding all the fiance information and very easy to talk to and fast, I didnt want to be in the dealership all day and I was'nt, so if you want a place to get get a new VW, I would say Harper is where I would recommend and I have told everyone I know when they ask about my beautiful Tiguan.

abee77baby

19 de abr. de 2014

Steve Holmes is the BEST! I just leased my fourth Volkswagen, and I am "over the moon" excited with my new Tiguan. Steve was kind, professional, cheerful, and my biggest cheerleader. He did whatever it took to get me in this car. :) I will be in the Harper Volkswagen family forever. Hopefully Steve will be there for the next forty years. :)

dmpaskie

18 de abr. de 2014

Steve is very personable and professional, calm, easy going, with no pressure. He was patient and supportive in my process which took over one month because of various things up in the air on my part. I test drove the car on day one. The paperwork side for purchase was smooth, easy, and stress-free.

clemond

16 de abr. de 2014

This is the second vehicle we have purchased from Harper Volkswagen and we will continue to use them for all future purchases! CJ and Steve were great to work with! They worked patiently with us as we decided which vehicle we wanted, and when we finally chose one they made sure it was in great condition before we drove it off the lot! Steve did a great job at making sure I knew all of the features in my new car and exactly how to use them. Rick was great to work with on the financing, within 20 minutes we were signing paperwork! I will definitely recommend Harper VW!!

cptkirk1988

13 de abr. de 2014

My friend and I were returning to the northeast after a wonderful visit to Nashville. Then the inevitable happen, the car broke down and had to be towed. We decided to have it towed to the nearest Volkswagen dealership. The damages were assessed and we had to make a decision. We decided to begin searching for another vehicle. This is where we met Steve Holmes who, looking back was heaven sent. Without any pressure we were introduced to a few vehicles which we liked and was given the opportunity to test drive. Steve was very patient and understanding and did not push us to make a purchase quickly. As it was getting late, he drove us to our hotel and picked us up the next morning. He was very approachable and answered all our questions without hesitation. It was as though we knew him for years. We did end up purchasing a new vehicle is very happy with the choice. We were definitely not used to this kind of personal service living on the northeast. Thank you Steve for making our buying experience very memorable

mkloster

13 de abr. de 2014

A couple of months ago I went with my daughter to purchase her first car. She had no credit and mine, due to a recent divorce was not the best. The employees who worked with us, (CJ and Rick) were helpful and friendly and found a way for her to purchase her first car, a 2013 VW Passat and finance it in a way she could afford. We had been to several other dealerships and no one said they could give me credit. Rick made several calls to VW, explained our circumstances and got us the loan. I was so impressed that I promised them I would return when my lease was up on my car.I went back to Harper on Friday and CJ, Herb & Rick worked with me for a couple of hours showing me possible options and ,with no pressure gave me the information I needed to make a decision. I returned Saturday and purchased my 2014 Passat!! When my son is ready to purchase his next car we will be returning to Harper VW.

RonCornelius

10 de abr. de 2014

Entire buying experience from start to finish was a pleasure. C.J. was polite, knowledgeable and helpful. He carefully explained the operation the Beetle. All our concerns were addressed. Rick adequately explained all the options available to us in understandable terms and was not pushy in trying to convince we needed something we did not want. It was a very positive experience. The final close out went very quickly and smoothly.

cknapp

9 de abr. de 2014

I was looking for a new car to replace my older vehicle. My experience with this dealership was overall excellent. Steve Holmes is unbelievable! I would strongly recommend the dealership and Steve to anyone and everyone! Thanks for making this a wonderful experience!

louellamc01

8 de abr. de 2014

Last February we purchased a Volkswagen Jetta/Station Wagon from CJ Robinette and have had it serviced throughout the year with Steve Nicole. There was one problem that required several trips to service and Steve was excellent to work with. He was honest in evaluation times for repairs and returned calls timely. Steve's service and the pleasant buying experience with CJ have us hooked. Anyway, after only 14 months we had 32,000 miles on the Jetta and needed tires. We returned to Harper to purchase tires. We had priced the tires everywhere and Harper prices was comparable. However, the fact that Harper provides loaner cars is a HUGE selling point for us. The rest of the story............while sitting in the waiting room for the new tires for the Jetta I said, "The Beetles sure are cute" and the next thing you know my husband has CJ over working the deal and we purchased the new Beetle instead of buying tires for the Beetle. Great story and great marketing strategy to have to wait for service while looking at the new cars. It works!

kmihalik

3 de abr. de 2014

Kimo worked patiently with me, and did not try to push me into something I didnt want. He took the time to find the right car for me and more importantly, one I could afford.

rachaellcox

2 de abr. de 2014

Kimo Meheula was the best sales guy I have ever dealt with. I was helping my mother look for cars and we went to Harper because she was dead set on a VW. We went one Saturday just looking and he was so patient and knowledgeable about the products. He didn't call or pester her like most would. We took the whole family back a couple of weeks later and my husband was so impressed with his politeness. My mother in law went in on the 31st of March and purchased her Pass at and called me and Kimo found me a car and I purchased my VW then also. Kimo and the whole experience was AWESOME!!!

kyli04

1 de abr. de 2014

We had a very good experience during the purchase of our Volkswagen Eos. The salesmen were friendly, helpful and not pushy! Our salesman Mark Hammock was very helpful and has continued to follow up and make sure that we continue to be happy with our purchase.

SheilaPalmer

23 de mar. de 2014

I was nervous about trading my car but Mr. Meheula made me feel at ease and was very helpful in helping me to find the perfect vehicle.

gettings

22 de mar. de 2014

We were looking for a new car to lease to replace the one we have had for the past 3 years and decided to investigate a new Volkswagen even though we had leased or owned GM cars for many years. After checking out the current GM cars we visited Harper Volkwagen and met Steve Holmes. We had two important criteria we wanted to hopefully find in a new lease. One was a well-equipped comfortable car and the other was to maintain our current budgeted lease payment. Steve kindly showed us different models but based on our wishes and needs, he focused our attention on a Premium Passat. We drove it and it was just what we had been looking for and Steve informed us of the lease payment and it was just right. Steve bent over backwards to answer our questions and provide the highest customer service experience in Sales. When we picked up our new car, he went over every little detail of the car which was far more than we had ever learned from the GM dealers we had worked with previously. Right now we do like our new car very much and would recommend it to anyone but above that we would highly recommend finding Steve Holmes for a very kind, competent and motivated sales person. And he is not pushy like many sales people!

smonday

21 de mar. de 2014

Kimo was great, he wasn't pushy. He was easy to deal with, easily the fastest no pressure purchase I have ever made. Kimo was going to run down the car I wanted and it was a lease turn in and he took care of me. He didn't call all the time after the first time I went in. He was great.

Jjarman15

19 de mar. de 2014

From the time we walked in the door the staff made us feel very welcome. They went above and beyond to find the Jetta I was looking for. When you walk into Harper VW you feel like you are part of their family, not just a customer. CJ and Kimo were wonderful from the start, sending emails and calling to inform us of every little detail of the process. I started this process on Monday morning by going in to test drive the Jetta and a Passat, once I settled on the Jetta, we began the process of finding the perfect one. Everyone we have come into contact with at Harper VW has been wonderful. We will highly recommend them to anyone who is looking for not only a new car but a used car as well. We have purchased many vehicles but we have never been treated as well as we were at Harper VW by, Brent, CJ, and Kimo.

Tyebee123

15 de mar. de 2014

Dealership and dealer worked hard to get me great rates. Highly recommended for anyone looking for a new diesel car. Dealership also washed my car for me 2 weeks after purchasing

CTim678

9 de mar. de 2014

Dennis Brooks was very low-key, low-pressure, and we really appreciated that. He went out of his way to show us available in-stock Tiguans, and different color choices, option packages, and so on. We ended up ordering a Tiguan so we could get exactly what we wanted, and he kept us posted time to time on the status of the order, and made sure we knew when it would be delivered. Dennis spent a great deal of time introducing us to our new vehicle, and making sure we knew how to operate all features. Rick Boring was a reasonable finance guy and I felt we got a decent deal on the vehicle and add-on packages. Overall, one of our best new-vehicle purchase experiences--thanks!

brysteph

6 de mar. de 2014

My husband and I had a pleasant experience buying a car from Harper Volkswagen. We both walked away feeling as though we were treated fairly. One of the main reasons is because of Steve Holmes. Thank you Steve for a great experience!!!

kristyandbill

5 de mar. de 2014

We were committed to buying a Volkswagen because of being previous owners of a Passat. Because we were buying our car through USAA, we had looked at online at the 3 certified USAA dealers available to purchase through. The color combination we were looking for was only available in Chattanooga at Village Volkswagen at the time we looked and not available at the either of the other 2 dealers. Village VW has made us an offer online for the car that was in stock. We decided to go to Harper and test drive a Passat before making the decision to drive over 2 hours to Chattanooga to make a purchase. The morning we arrived at Harper, they had just gotten a delivery on a Passat with the exact color combination we wanted. We sat down with CJ to see if we could arrive at a price that was agreeable within our budget. Not only did they honor the USAA buying price, they were able to get us a better interest rate than USAA offered us. It was a great hassle free buying experience for us. Kudos to CJ Robinette and Rick Boring for making things easy.

senrab

28 de feb. de 2014

Our family had been trying to find a good used car for almost 6 months. We were visiting several car sales spots with very few people working who would put forth effort to help us look inside a vehicle. We had so little time to see cars with my husband that we would just give up .We pulled into Harper Volkswagon last Friday and Mr. Holmes showed us 3 vehicles in less than an hour. We decided to return on Saturday morning with an hour to look again. Mr. Holmes was immediately available and showed us a couple more cars. He allowed us to drive the car that we decided to buy. We took it home Monday evening . We are so grateful for the respect and kindness you gave us. God bless you. Terry, Debbie, and Carrie Ellen Barnes

pottymd

28 de feb. de 2014

so far an excellent experience. our salesman mark hammock is outstanding. highly recommend. would consider using them again. great dealership experience. location good. new car so i do not know about service dept

eison

26 de feb. de 2014

Mark was very helpful. He is low-key. My 76 year old mom bought the car and he was very patient with her. He is a pleasure to work with...

Tintro68

24 de feb. de 2014

We had an excellent experience and no pressurewe liked that! Herb was great from start to finish and was prompt, courteous and friendly. Thanks Herb!

Volks2014

24 de feb. de 2014

I came in looking to trade in my car for a newer model. I wasn't sure whether I wanted to purchase a certified pre own or lease a new car. Steve was very helpful and informative through the whole process. He did not push me one way or another. He was very wiling to listen to all my questions and not stop until he found the answer to my questions. I test drove a number of different cars and Steve never made me feel like I was wasting his time. I would recommend family and friends to buy from Volkswagen and use Steve.

DoloresHight

24 de feb. de 2014

I was very impressed with the fact that Kimo seemed more interested in making sure I got the car I wanted and that meet my needs than making a sale. He was the most enjoyable salesman I have ever dealt with. He was very knowledgeable and made a very long and stressful day turn out to be enjoyable. I felt no pressure to buy even after taking a test drive and drilling him with questions. I was extremely impressed.The finance person we dealt with was also fantastic. I helped my sister buy a car a couple of weeks ago and signing all the papers were very time consuming. Your finance person did all the work for us (without taking up our time) and the signing only took a couple of minutes. Again I was very impressed.I want to thank you and your staff for a very enjoyable and enlightening experience and intend to let others know of my positive experience with your dealership.

rachel83

24 de feb. de 2014

Steve was very personable and easy to work with. This was my first car buying experience and I never felt pressured into making a purchase or decision. The price was fair and the car is excellent. Steve was very informative about the car. Rick made the financial process quick and painless and I enjoyed the "one stop shop" with financing through a credit union.

Trentham01

24 de feb. de 2014

I recently purchased a VW CC from Steve Holmes. This was the best experience buying a car I have ever had. Steve was very knowledgeable, very kind and helpful. There was no pressure to buy anything. Steve took a lot of time with me and worked with my very picky needs. I did not feel like I was at a car lot, everyone was very nice and helpful. I was so glad I purchased a car from Harper VW. I enjoy the car and I love driving it! Steve was what helped make this purchase happen. I would and have recommended others to go see Steve.

cochrandv

21 de feb. de 2014

Loved the friendliness of C.J Robinette and the way he helped,not pushy but information that was helpful. Rick Boring was equally friendly and helpful.

hinsight4

17 de feb. de 2014

I went in to Harper to see Steve Holmes last week to trade in a leased SportWagon and got a great deal on a slightly used certified Jetta TDI manual that is a blast to drive! This was the 4th car that my partner and I have gotten from Steve over the years (the other being a 2013 Beetle) and I'll keep going back every time.Steve is easy to work with, with no pressure and definitely helps us make the right decision for us. He's knowledgable on all the products, available during our "hunt" via email or text, and always checks up on us when we're in the dealership for service.Steve is a big reason why we have purchased 4 VWs, and my first used certified pre-owned experience wasn't any different than buying a new VW, except for the price!

VolksGti14

16 de feb. de 2014

Steve Holmes went well beyond just selling a vehicle for Harpers...he made every effort not only in locating the exact GTI i was looking for, but evaluating my driving habits ie. low mileage driving per year...and suggesting options that better suits my lifestyle. Thats why leasing was the best option for me. Mr. Holmes is why i will continue to purchase from Harpers! Thanks Steve!

jhheidel

16 de feb. de 2014

Salesman, Mark Hammock, was very friendly and answered all our questions. It was a very quick, hassle free purchase. We were satisfied with the price and it included a 2-year warranty, which is great. We would highly recommend Harper Volkswagen to others.

cryoung81

14 de feb. de 2014

I purchased a new Passat from Steve Holmes yesterday and I must say it was a very pleasurable experience. Steve is very professional and easy to deal with. No pressure to buy and pricing was more than reasonable. I was shocked that they were even open due to the snow storm as most dealerships were closed. The Sales Manager, Bill Blair also worked on the deal with me and he was also a pleasure to work with. Overall, I was very satisfied with my experience here and will refer anyone I know to go see Steve at Harper Volkswagen. This wasnt a typical car buying experience, as I do not like car shopping. These guys made it a pleasure to buy a new car. Great job! Carl

ncounts

8 de feb. de 2014

It was as painless as buying a car possibly can be. I usually drive cars into the ground but had to buy one on the run due to an accident.

abby0805

7 de feb. de 2014

CJ really help me was very patient with my husband and myself. It worked with us to help me get a new car instead of the used one I had in mind.Thank you

luvmyturbo

6 de feb. de 2014

Herb Lambert was the BEST to work with. My Brother bought a new Tiguan from Herb and was totally satisfied with his knowledge and desire to please his customer- very rare in this day and age. That is why I came to Harper to find Herb Lambert and see if he could help me find the right vehicle for me. Boy did he!! He took me for a test ride in a slightly used Beetle Turbo and I was impressed very quickly. I came in to look at an EOS and Herb urged me to try the Beetle and I fell in love. Not only did the car handle amazing and solid but Herb's genuine and honest manner gave me the confidence to make the change. Thanks Herb and thanks Harper for a great deal and experience. Darcy LepirLoudon, TN

StevenBennett

6 de feb. de 2014

My experience was great. Before moving to the area i saw their advertisement for the vehicle i wanted. in talking to Steve on the phone the vehicle was described accurately to me and he was very good at answering my questions.Making decisions was made easy and i felt comfortable taking time to think about things before signing documents. Everybody was very patient and didn't make me feel bad about thinking things out. Steve had the vehicle warmed up and ready for my test drive on arrival, and was very thorough in showing me the ins and outs of the vehicle before i drove it off the lot.

pdlivesey

6 de feb. de 2014

Sales staff were very easy to work with. Mark was very knowledgeable on all of the cars.The process of trading and buying was stress free with no frustration.

wdmcginnis

5 de feb. de 2014

I had a great experience dealing with Harper VW. CJ Robinette was exceptional to work with, not pushy, but fully explained all the options and details of the purchase, and functions of the vehicle. Harper did not have the vehicle I wanted in inventory, however CJ found and delivered the exact trim and color I wanted the next afternoon. I found this rare compared to other dealers I've worked with, usually I'm being pressured into something I really don't want. Not the case here. I'd also like to thank Philip Carr for directing my internet inquiry over to CJ.Cliff Cunningham was great to have as the closing finance manager. This was the first time I was offered all of the additional services and protections, and not made to feel like I needed to walk out to get away from the pressure. He just explained and offered, and then left the final decisions for me to make, I can't explain how much I enjoy doing business this way. I briefly spoke to Rick Boring the previous day, and appreciate his help as well.Harper VW is a very professional dealership, and the staff are exceptional. I will definitely consider Harper dealerships for my next purchase.Thank you,Dean

Newzealand2013

1 de feb. de 2014

Dennis Brooks provided a friendly, laid back approach to finding our second car, complete with functionality and superb gas mileage. He went above and beyond to make our experience pleasurable and smooth. The best part? We LOVE our new Jetta SEL Hybrid!

JettaQueen

31 de ene. de 2014

Perfect experience, Herb is one of the best sales man I have ever dealt with. He is not overwhelming and he has great people skills. I will go to him from now on to purchase my vehicles.

Chavely

28 de ene. de 2014

Great service, friendly, knowledgeable. Recommend this dealership. Love my new Golf TDI. A very fun car to drive and have gotten many compliments already. Yeah.

Matahari

27 de ene. de 2014

Great dealership . Mark was very helpful . Low keyed and extremely helpful . I was not considering the Passat but when Mark worked at getting the cost down as low as they could go , I really had to take a good look at this deal . everyone was so incredible at this dealership that it made going a little over my budget worth it. And of course I am truly in love with my Passat sel. .truly enjoying driving for the first time in my life . Great car . Great dealership-would definitely and have already recommend this dealership and Mark of course to friends .

Annielaurence

27 de ene. de 2014

We always go to Harper, for routine maintenance. Andy in the service Dept. always takes care of us. He goes beyond, to the point, when I forget to ask for a loaner car, he realizes it was an error on my part, and always has one available for me and my husband. He will call us, to give updates. He is just plain excellent.Now, this time we went to service the Touareg, Kimo came up to my husband, while he was loitering in the showroom. Well, my husband went on to explain the mileage his wife puts on the vehicle and that it is almost time to think about a trade. Kimo walked Sandy around, explaining the differences, from one vehicle to another, finally speaking of the Touareg, which my husband knows his wife loves. Then, before you know it, Sandy came out and said to me, I think you need a new car. Then went on to explain to his wife why. Needless to say it didn't take long to convince me, we are certifiable VW clients. Kimo was very helpful in the process. Then, we drove off with our brand new VW Touareg. Now, it is four days later and 500 miles on our new car, and guess what, WE STILL LOVE HARPER VW.Thank you to all, Andy and Kimo, as always expected were fabulous, Mrs. C. H. Geiger, III of Rogersville, TN

ellenbkyle

26 de ene. de 2014

everyone very nice and friendly. we haven't purchased a new car in a while and it was a very pleasant experience. we went on 1 occasion to look at cars and then the 2nd occasion we purchased a vehicle. it was a no hassle experience

jbcarman

21 de ene. de 2014

January 2014 transaction. The sales rep was extremely helpful, but not pushy. Overall I had a great purchase experience and car was delivered as promised the next day.

cdviets

20 de ene. de 2014

My recent purchase of a Volkswagen Jetta was an overall great experience. My salesperson Mark Hammock was very patient and helpful. I was very pleased with the used vehicles available and after a quick look at new and used, there were plenty of good choices. The internet Manager Philip Carr gave me good information so I knew what sorts of offers were available in the past few weeks, and I felt welcome and unpressured to visit. When it came time to close the deal, Rick Boring helped make sure I found the best interest rate possible. All the staff and management at Harper VW made me feel welcome, and I will definitely shop there in the future.

freidahagan

19 de ene. de 2014

From the minute I met Dennis, he was very helpful to answer all the questions I had about the car. Cliff explained the warranties in detail and was very patient while I made the decision.The buying experience was GREAT from the beginning until the time I drove away with my new car.

steveclark961

19 de ene. de 2014

I reside in northern Illinois, 650 miles away. I have purchased many vehicles from out of state. Pictures sell cars, they had clear, precise and close pictures on their web site. Without that, there would not have been an initial inquiry on the 2012 Mini Cooper Countryman. Entire transaction was completed over the phone. Made the deal on Thursday afternoon, was there Saturday morning when they opened. Entire experience inside the store was professional yet laid back and quick, which made it pleasant. Their store is very nice, not overly barring with high dollar glitz that protrudes "we make a lot of money". They have a few really cool hot rods in the show room that are worth stopping in just to see.Thanx guys!Steve Clark

joe1947

17 de ene. de 2014

Kimo and the staff at Harper Volkswagen went out of their way to be friendly and helpful in finding us the right vehicle for the right price. I would highly recommend anyone to seek out Harper for their next vehicle purchase.

kmcginty

13 de ene. de 2014

I purchased a 2013 VW Beetle recently and the I was very pleased with the service I received. Dennis Brooks was very knowledgeable and professional. I would definitely recommend this dealership to my friends.

Howejch

10 de ene. de 2014

Kimo at Harper Volkswagen was willing to work with me making sure that my car buying experience was positive and professional. He followed up and was diligent about making sure I had the information I needed to make an informed decision. I would buy from Harper Volkswagen again.

cmundaypaul

8 de ene. de 2014

I purchased a used VW EOS two years ago and was ready to trade it in on another model, my first experience was a good one, so I decided I would stick with VW, and I'm glad I did.

CadensPapaw

7 de ene. de 2014

I was looking to trade my 2011 Jetta for a newer auto. I like VW's and this would be the 5th VW my wife and I have purchased in the last few years. We purchased our first 3 VW's from a dealership other than Harper's but had always taken our VW's to Harper's for service. When my wife was ask by an employee of Harper's why we did not every purchase from Harper's my wife told them that we had always been able to get a better price elsewhere. We were assured by Shannon Harper that they would not be undersold by any other VW dealership and as us to give them a chance to proof it so when my wife was ready for her next purchase she gave Harper's the chance to prove they would give her the best price and they did just that. After my wife purchased her Beetle I decided to upgrade also so we went back to Harper and dealt with Kimo Meheula who had sold Deb her car. Kimo is very friendly and helpful with his knowledge of each VW. I was able to compare several models and finally decided on a 2013 Passat. Rick Boring made the finance experience very easy as he explained all the details very clearly. The next time I am looking to purchase a car I will visit Harper VW.

Lvsmith

5 de ene. de 2014

We initially found them because they had the very specific car we wanted in stock. While we had negotiated a price with another dealership using the True Car website, Harper matched it! We negotiated the price with Mark Hammock via the Internet team and made plans to drive from Nashville to Knoxville to purchase it. The dealership experience went as expected. Mark was very helpful throughout the process. Having the price in writing proved helpful when it came to dealing with the sales manager. We bought the car and upon inspection found some issues that needed to be resolved. The biggest of those was spotting on the tan convertible top, which wasn't their fault, it merely happened in transport. Long story short, they made it right and we love our new Beetle convertible! We have been back to the dealership a few times and have found them to be helpful each time. We would definitely go back.

Llericson

31 de dic. de 2013

I have been a service customer in the past and have had excellent customer service in the past. I have just experienced in the sales department, as well. I would highly recommend this dealership and its employees. The look and feel of the remodel is much more inviting and modern and creates a very comfortable atmosphere.

Roger78

27 de dic. de 2013

Very impressed and happy. Very upfront about any issues the vehicle had. Nothing was hidden. Flew from out of state to get my car and they picked me up at motel. Love the car and would recommend to anyone looking for a volkswagon. Next time you sell to a northerner be sure to put better windshield washer fluid in... It froze when I got to colder weather! Thanks again for great and friendly service !!!

suzart

23 de dic. de 2013

This dealership and the personnel are the best with whom I have ever done business! I have purchased vehicles from them and had no major problems at all---if any, they were minor. Mr. Hammock handled the sales in a truly warm yet professional way. The service department is outstanding both in results and time needed for repairs. I have never had the peace of mind with any other dealership in my lifetime. I lived in Columbus, Ohio and Atlanta, GA. In this day and age the customer service this dealership gives is truly exemplary!!!!

bradleyspears

18 de dic. de 2013

Everyone i encountered at Harper VW was extremely positive, friendly, and most importantly...laid back. From dealing with the VP, Mr. Shannon Harper to my awesome sales guy Mr. Kimo Meheula I had such a positive experience. This was my very first purchase at Harper VW and I promise it will not be my last. Where else can you get a tie die T-shirt when you purchase a car!!!!

bibbob468

18 de dic. de 2013

Mark Hammock and Cliff Cunningham made our car buying experience great....very friendly , very detailed in answering any questions i will recommend Harper Volkswagen to any of my family or friends looking to buy a car.

creekmore_trucking

17 de dic. de 2013

Our overall experience at Harper Volkswagen was a good experience. I would definitely recommend Harper Volkswagen is anyone interested in a Volkswagen and would do business with them again.

boatcruiser

16 de dic. de 2013

we are not the typical customer, we do most of our buying over the phone or the internet. we purchase cars more for the value than for the emotional experience that comes from driving a brand new car. as along as the price matches our family budget and the car meets our needs we are happy.mark understands that and made the buying experience simple and painless and we appreciate that.this is the second car we have bought from mark and would gladly buy another

Vjdwyer

14 de dic. de 2013

Excellent dealership--really enjoyed working with Dennis Brooks. There was absolutely no pressure to buy a car; Dennis made us feel like he had all the time in the world to answer our questions. They loaned us a car to try for a day so we could be sure we liked it. The employees at Harper Volkwagon go out of their way to make the customer happy! A very positive experience!

Thebeav66

14 de dic. de 2013

From the moment I walked into Harper Volkswagen it felt like home. I knew right away this is where I wanted to buy my car whether it be one of there many Volkswagens or great used selections. The people were fantastic and it was really a stress free enjoyable experience that I would recommend again and again. Thanks Harper Volkswagen for setting me up with my new ride.

ALAWEAV777

13 de dic. de 2013

Harper Volkswagen was very helpful with helping me buy my first new car which is a 2014 Jetta. They made the car buying process fast and easy and i was very pleased with the service i got. Thanks Harper Volkswagon and Mark Hammock!

jloz

3 de dic. de 2013

I had an EOS purchased from Harper Volkswagen that was totaled in July in an accident. The EOs was fantastic it protected us. Mark Hammock helped us on that car. So I went back to Harper and Mark for my second EOS. I love these cars and the convertible is wonderful.

Ceciliahorta

3 de dic. de 2013

We had visited this dealership a few months back trying to trade in and upgrade our car. Unfortunately, then, we didn't come to an agreement in numbers. Our most recent visit was just to see what was available on the lot but no intentions to buy. Dennis greeted us when we arrived,during the conversation he found out what we had tried to do few months back and invited us to check numbers with no obligation. Everybody, from Dennis to Cliff and Brent, were absolutely helpful and understanding to our needs. Needless to say more, we left that evening with a new car. We are very happy customers and will recommend Harper VW to all our friends!

randyhf

3 de dic. de 2013

Mark Hammock made purchasing a 2013 Jetta the most painless and effortless endeavor I have experienced in my 37 years. The price was fair. The facility was immaculate. The selection was limited; however, I found what I wanted. The service guys are trustworthy and pleasant to work with. I will purchase my next car at this dealership (HARPER VW) and preferably from a man of integrity like Mark Hammock. Thanks guys. Outstanding job. We love the Jetta!

buffyjeane

1 de dic. de 2013

C.J. was great to work with, very professional and not pushy. He also explained all the features of the cars that I looked at. Rick was also excellent, personable and explained everything well. Look forward to enjoying the Passat.Mike Moore

suzytrotta

29 de nov. de 2013

Mark was great to work with. Very friendly and not pushy at all. He answered all of our questions and even put up with our crazy sense of humor :) We would definitely recommend Mark to anyone in the market for a new Volkswagen and actually already have.

MichaelGelbke

27 de nov. de 2013

. . . Worked together with Mark Hammock and the Harper finance team to purchase a pre-owned [certified] VW Tiguan. The experience was professional, friendly and fun. I highly recommend this Sales Consultant and Harper Volkswagen !!!!

rebeccaclark2002

27 de nov. de 2013

Buying a new car was a pleasant experience at Harper VW. Dennis Brooks was knowledgeable, pleasant, very patient and most important - did not pressure me! I love my new Passat! Rebecca ClarkKnoxville TN

Mbate

26 de nov. de 2013

When i went online and asked for info I was answered very quickly. Then when I called Kimo at 7:30 am and said I would be there in 45 minutes... He had several cars ready for me. The finance director Quickly got everything together for me as I didnt have alot time! Everyone was very efficient as well as friendly! I will definitely purchase from them again.

methan13

25 de nov. de 2013

CJ did a great job of informing me about the buy process and working with me to get a price that worked for me. He was friendly and professional and made me feel at ease - no pressure for sure. I think we both got what we wanted out of the deal.

volkswagen13

25 de nov. de 2013

I just bought my very first car with Harper Volkswagen and could not have been happier with the whole experience. Kimo was not only friendly, personable, and kind, but extremely knowledgeable. He was able to easily explain what each model contained/had and how everything worked. He also stated if I had any questions after I took the car home to call him- which I did.

Cfieser2

23 de nov. de 2013

Kimo was professional and knowledgeable. Most importantly I trusted him and would send friends to Kimo. Glad we drove up from Chattanooga to purchase a new Jetta!

Feugang2013

19 de nov. de 2013

On my first contact through the web, response and follow-ups provided by Phillip Carr were trully encouraging. He later sent me to Kimo Meheula for in-depth discussion on my car preferences, which led to the purchase of my "new" pre-certified owned VW Passat. I believe I have got a good deal for a trustful and reliable German vehicle... Both cited employees were exemplary and I now hope my new acquisition will meet all the expectations. I wish I don't have to contact you for any unhappiness... Thank you again for your assistance in this important investment.

jamminjs

17 de nov. de 2013

Dennis Brooks was awesome! He took as much time as needed and more. Never pushy and always willing to talk and discuss options. I felt a lot of respect and was happy through the entire shopping process. I'd highly recommend Dennis and Harper.

precious3

15 de nov. de 2013

Why did I purchase the VW Jetta Sportswagen? I bought it because of health reasons so I would be able to carry my walker in the trunk. Harpers VW treats their customers like "old friends" and do not make senior citizens feel that they are in the way. Herb, my salesman, is like a grandson to me because he treats me with respect. I have purchased 4 cars from him. I will also give Bill Blair kudos. I would highly recommend Harpers VW and especially Herb Lambert when one gets ready to purchase a new car.

conner

15 de nov. de 2013

We've bought a few cars from Herb as he always works hard to find what we're looking for. Great salesperson to work with!

skoelzer

14 de nov. de 2013

It was a pleasure working with Dennis Brooks at Harper Volkswagen. He was professional and pleasant. The dealership is very modern and clean. Everyone we worked with at Harper went above and beyond to accommodate our wishes. We never felt pressured to by any vehicle or additional services. We were offered beverages and received cool Harper Volkswagen t shirts. The price was very fair and the transaction was quick and efficient. We actually ordered a new model and Dennis was very good at keeping us abreast of the process. When our car arrived Dennis spent a good amount of time going over the amazing features of our new Passat TDI SEL. He also made it clear that he would be available anytime we have any questions in the future. We are very pleased with Harper and especially Dennis our salesman. I would highly recommend them to family, friends and everyone.

ggoel1

10 de nov. de 2013

I am glad that I visited Harper-Volkswagen, because I was able to purchase the car with the help and guidance from Kimo. I had a wonderful experience with the dealership. I would like to recommend this dealership for the new buyers.

robgroy

7 de nov. de 2013

I needed a new car and Matt was very helpful in finding several models that would meet my wants and needs. I tested 4 cars and found the best fit for me, a 6 speed manual TDI. I never felt pressured by the staff there and all the sales and service people were pleasant and helpful. The sales manager was good enough to show several options for purchase and we came to an affordable method to do the financing. All and all a very good experience.

curleystemm

21 de oct. de 2013

Thank you so much for your help during our recent vacation in the mountains of NC and Tenn. You and your crew at Harper VW made the unplanned repair on our VW Jetta TDI Sportswagon much easier for us. You took care of all details, including a rental car so we could spend some quality time in the Knoxville area while waiting for the car repair to complete.After we left Knoxville, and Harper VW we drove across US129 (aka the DragonTail) back into NC.... and here are photos to show our nicely cleaned, and repaired VW taking on the curves... right up there with all the corvettes and motorcycles!!Thank you again!Sincerely,Les and MaryArcadia, FL

Jake6250

18 de oct. de 2013

Kimo, was the best sales person I have worked with on any Auto purchase. Always helpful and a great representative for Harper. We have worked with the Harper Group before but never knew they had people who actually made you feel good about your purchase and the dealership. I would recommend Harper Volkswagen just for the people who work there and I will recommend Kimo to all my friends and family as the best person to work with to help you find the auto you want. Great Experience.

adriennemorrell

17 de oct. de 2013

Our family has purchased probably 20 cars over the years and the experience has always been daunting and stressful. After doing a year's worth of research to find the 'perfect' car I decided on the Volkswagen Passat and then looked for dealerships through TruCar. Shortly after completing the on-line process which recommended Harper Volkswagen I got a phone call from Kimo Meheula. At first I thought "Oh no, a pushy salesman" but at the end of his message (because of course I did not answer the call) he said simply "Aloha". Having recently moved to the area from California, even though I am a southerner by birth, the familiar gentle, laid-back 'Aloha' got me hooked. I returned his call and came in for a test drive. Upon entering the showroom I was struck by the playfulness of the art, and the friendliness of Mr. Meheula. We immediately felt like we were in the right place with the right guy. We took the test drive, and took that very car home. We've already recommended the dealership to another family member who will be in a position to buy a car in a month or so and Kimo is on the lookout for the right car.On a side note- as I was looking at VW hats in the gift shop Shannon Harper came over, introduced himself and gave me not just one but BOTH hats I was looking at. I know it's not much compared to the car purchase but again, Harper Volkswagen and Kimo got me into the car I wanted, and Shannon put the icing on the cake with the hats. Mahalo Kimo, and Thank you Shannon!

Dchrist02

12 de oct. de 2013

Kimo was awesome no pressure and very friendly. He did not try put me in something I did not want. Financing was easy and quick

Ladyrider

5 de oct. de 2013

Had a wonderful buying experience with my new 2013 Jetta. I found the car online and worked with Mark Hammock. He was very friendly and answered all my questions. Cliff made the financing experience a breeze. I left there happy with a new clean car!

mcglothinj

4 de oct. de 2013

This is the second car I have leased/purchased for Harper Volkswagen and their service and sales staff continue to be top notch. The dealership is clean, modern and inviting and their salespeople are knowledgable and friendly without being abrasive or pushy. I would recommend Harper Volkswagen to any looking for a new/used car.

kells33

3 de oct. de 2013

Thank you for the Excellent service!! The people who work here are very professional!! I will only deal with Harper VW!! Keep up the great work!!

LNooner

3 de oct. de 2013

Kimo was so helpful and friendly. He really knows his stuff. I love my new Jetta! If you're in the market go on down and see him. He'll do you right! Thanks Kimo!

mpwetw

2 de sep. de 2013

Our experience was excellent. We felt all employees we dealt with were honest and genuine. No pressure or quirky sale's gimmick. Would highly recommend this dealership.

CountryJewell

26 de ago. de 2013

I was in the "market" for a new car. I looked at many, many cars. My neighbor told me that Volkswagon was a good car! I never, ever thought about buying a Volkswagon!!! I decided, since I looked at everything else, I might as well check out the VWs! Someone gave me Scot Pfundston's name so I gave him a call. I told him that I was looking for a hatchback, and he told me that I needed to check out the Golf. He invited me to stop in sometime. When I made my first visit on a Thursday afternoon, he had me sit in the Golf. I was impressed! The Golf just felt different, it was a "solid" car. Everything about it was better than other cars I had checked out! Scott was GREAT! He was not a"pushy" salesman. He gave me the facts and answered all of my questions. He even showed me other cars because he knew I had a "tight" budget! He was patient with my phone calls, text messages and numerous visits!!! He has a wonderful sense of humor and made my car buying experience at Harper fun!!! Yes, I did buy the Golf, and Scott took time with me setting up my Bluetooth, radio stations and told me everything about the car. He even showed me the service area and introduced me to Jeff, one of the Service Consultants! I would like to thank Cliff for his patience and understanding when he had to rewrite my contract! I love my Golf! I am pleased with my experience at Harper and will defintely recommend you! Thank you, Claudia Jewell

Sans310

25 de ago. de 2013

Good experience at Harper and working with Scott. Great price and excellent customer service. Love my Passat TDI SE! I am getting 44 mpg in mixed city/highway driving.

jtobias1

17 de ago. de 2013

I am long winded, so I put the summary first, then the whole story.Overall, I found all the staff to be very helpful and knowledgeable, and the salesman I bought the car from ensured that I found the right place to have the maintenance done (we talked back and forth for several hours until he was sure I was good,) and still checks in every now and then. The Harper family seems to be very close, everyone is willing to lend a hand whether its the guy across the hall or the dealership across the road.I was and am very well looked after, the staff bent over backwards to help me come to a good decision. My car is wonderful and I have already put over a fifteen hundred miles on it in the past four weeks. I would highly recommend the Harper family of dealerships and specifically Scott Pfundston at VW. He is one of the friendliest and most considerate salesman I have met and really approaches the client with their interests in mind.The whole nine yards;I have been looking for a used car for quite some time. After great deal of research I had my heart set on a specific brand and year, and after missing the chance to buy one I was reconsidering my options. I had been to many dealerships in the area test-driving cars to gauge whether my impression of 'reasonably priced dream car' still fit. So far, it had.I walked into the dealership and as usual met with the first available salesman. I had seen a car on their website I wanted to drive, and after a few questions the salesman seemed to accept that I was only there for a test drive and we headed right out to the car. It drove better than I had expected, and I was impressed with the car overall. We talked at length about a great many things, but only touched briefly on cars while driving, again he didn't try to push other brands or makes, only asked how I'd come to my decisions and how I felt about the cars I'd driven.When we got back we talked for the first time about how I liked the tested car, and about my price limit and range (fairly standard- I've come to expect this after the number of dealerships I've been to.) I told him and even though the price I gave was a quarter lower than the asking price of the car he honestly considered it.Of course the answer was that they couldn't afford to sell the car at that price, but he thought the car might be within my limits. He went to talk to his manager and offered a price that was within my limits, if barely.We went out to the car again, and then when I asked about records we went right across the street to the Infiniti dealership, where all the service had been done. We knocked on the back door and they didn't seem to mind booing up a computer and printing the service records all the way back to when the car was new (perks of a family run business I guess.)We got back and talked over the price a bit more, and in the end I decided to buy it. It was a beautiful car and though a bit more expensive I was worried it was too good. The deciding factor wasn't that the car was there and I could afford it, but that I loved the car and was unlikely to find a better deal on anything close to it anywhere (as I mentioned, I do my research.)Of course, having brought down the price they didn't fix a few things that could have used it. I ended up spending $500 in maintenance (brake pads mostly) but nothing major, and my mechanic confirmed that there was nothing wrong with the car that wasn't discussed when I purchased it- they were honest admitting their product wasn't perfect, which speaks volumes. Again I recommend Scott. Although all the salesman I met at VW were engaging, Scott was there from the moment I walked in to help me make the right choice.

Rickydmoore

15 de ago. de 2013

Farid was very professional and helpful when we purchased our new car. I was a previous owner of a beetle which I loved. So when I was ready to purchase another one I returned to Harper because I had such a good experience the first time. When I went to Harper to look on the lot, Farid greeted me and was very helpful but not pushy. I appreciated that so when I returned the next day with my husband, Farid is who I wanted to buy my car from. I have told several of my co-workers about Farid and how helpful he was and encouraged them to go to Harper to let Farid sell them the their next car. Everyone at Harper was very, nice professional and caring. I am a repeat customer and love my new beetle!

raunger2

10 de ago. de 2013

This will be my third volkswagen, and second purchase through Harper, and I was as pleased as I always have been with the entire experience. I also have my VWs serviced through harper as well and always have a wonderful experience. Andy and Steve in the service department are always very helpful, and I can always rely on their dependability and excellent service when any rare problem with my VW occurs or the routine maintenance is due.

ranlan123

27 de jul. de 2013

1st of all ! When we got to the dealership we walked around looking at VW Bugs Scott came an ask if he could help us? with that I said we are just looking to my surprise Scott said if you need anything let me know. This vehicle is for my wife and she really don't like car shopping. When we needed help Scott showed us the bugs an then took us to the back lot where there was more. This whole time Scott new this was for my wife he talked to her about the car asking her what she wanted and always listen to her. She got a 2013 VW Beetle convertible. My wife is in love with her new beetle. This is this the best car buying experience we have ever had. Scott was great to deal with and I will be back for the next new car. Thank you Scott for the time and the way you made my wife feel this was her day and new car.

LisaDabney

21 de jul. de 2013

Best Experience Ever buying a new car! Steve Holmes was the most thorough, kind salesman I have ever dealt with. I left Harpers knowing how everything worked on my New Jetta :)

kerryhood

17 de jul. de 2013

I went shopping for new, but ended up with a certified pre-owned vehicle at a substantial savings. I have been back to the dealership a few times for minor issues and each has been handled to my total satisfaction.

rennerb2005

16 de jul. de 2013

Scott was the best dealer I have ever worked with. He was honest and fair and helped me get the best deal I could get. I could not be happier. He always stayed in touch and kept me posted on any changes because it took me awhile to get things settled on my end to be able to purchase the vehicle. Great job Scott!!!

crawley05

16 de jul. de 2013

Scott Pfundston has changed the way I think and feel about the car buying experience. Thank you, Scott for the refreshing, old school customer service!

LStawick1

15 de jul. de 2013

In my many years of buying new cars, this dealership is by far the best experience I've had. My Salesman, Scott Pfundston, was knowledgable, friendly, and made me feel as though I was the most important customer every. I've mentioned my overall great experience with this dealership to many friends and have highly recommended the extra drive to work with this dealship and sales person.This was my second time to buy an automobile from this dealership, even though I live in Indianapolis. When I was looking for a new car, I didn't hesitate driving to Knoxville to buy a car from Harper Volkswagen. Both times, the experience was exceptional. I highly recommend them.

tdforres

13 de jul. de 2013

Scott helped me find exactly what I looking for in a new car. He was able to answer all of my questions and at no point ever pressured me into making a decision. I would recommend him to anyone looking into purchasing a vehicle. Thanks Scott for all of your help!

CTT14

12 de jul. de 2013

Right, wrong or indifferent; because of my profession, work ethics and personal values; I happen to be a person with very high expectations about everything I do hence, I expect that people I interact with to reciprocate at the same level or better. Scott exceeded my expectations (not an easy thing to do!) by far!!! Thanks to Scott, Harper VW has a new loyal customer (me!); I've no reason what-so-ever to shop for a car else were! I will follow Scott where ever he goes!

jeffkiser

12 de jul. de 2013

Steve is awesome- he made the purchase of my used 2003 VW Passat an extremely easy process. From the time I first inquired about the car until the time I signed the docs, Steve was on his A-Game! I really appreciate the professionalism and the dedication that Steve puts into his job. I'll be referring friends who are in the market for a new/used VW to Steve Holmes at Harper VW. Thanks Steve!!!!

MeganHope

12 de jul. de 2013

My husband and I bought a car from Scott Pfundston at Harper VW and it was a great experience. The customer service is amazing. Scott has even followed up with us to make sure we still love the VW Golf that we purchased. I highly recommend Harper VW and we will definately be coming back for our next purchase. Best dealership in Knoxville!

Redeemeddeh

11 de jul. de 2013

Scott was patient with me. He answered each question with honesty and openness; he allayed my fears of buying a Diesel engine and explained the benefits. I was treated with courtesy and respect. I love my new "Baby" and I highly recommend Scott and Harper's Volkswagen!

alfa_romeo

11 de jul. de 2013

I visited Harper VW with the purpose of looking at the SUVs and was helped by Scott. He is simply awesome, knows everything about VW and more, and super friendly and patient. I intent on staying in touch with him and hopefully buy my first VW SUV.

shackleford

11 de jul. de 2013

Scott was very professional and attentive to my needs. He is always relationship building and acquiring customer trust. Harper's lucky to have him. He is part of a great team.

pfff

11 de jul. de 2013

Scott provided unbelievable service. His friendliness and energy are contagious, and his knowledge of the entire VW product range is impressive. It is obvious that he cares about the customer's experience instead of just making a sale. If you go to Harper VW (which I recommend), do yourself a favor and ask for Scott.

ashley112287

11 de jul. de 2013

Scott is a great sales person! I would recommend anyone to go see him! He definitely cares about his job and helping people find the car of their dreams.

donna5k

11 de jul. de 2013

Extremely helpful sales associate. Scott was very helpful and knowledgeable. Would definitely work with him in the future. Plan to bring in my sons with they are ready to pick out a car for themselves.

merchaty

11 de jul. de 2013

Scott and Harper's VW went above and beyond my expectations. I bought a 2013 SE3.6 Passat on 7/6/13. Scott searched for the exact car that I wanted and had it delivered to the dealership. In the meantime he detailed the loaner Passat that they let me borrow while I was waiting on my delivery. Upon delivery Scott went through every feature of the car and filled it up with gas. Scott has a very low pressure sense of business and I would highly recommend him to anybody that I know that is in the market for a Volkswagen. Thanks Scott!

bd176057

9 de jul. de 2013

I have been looking for a used car over the past few weeks and have been unable to find anything that really interested me..Scott is deligent and keeps me in the loop by sending me periodic emails and texts of vehicles he thinks I would like, Scott exemplifies the kind of sales person I would want working for me in my service oriented business ..Although I have yet to find the right car for me, I will certainly keep Harper VW and Scott in mind for future purchases... With his hardwordk and determination, maybe soon, I will be both a client of Harper's and Scott Pfundston

daryn davis

9 de jul. de 2013

Scott Pfundston was amazing at helping me & my wife get the car we wanted. I've never had that kind of experience buying a car before in my life & I highly recommend Scott to my anybody. I personally will never buy another car from any place other than Harper VW. Great staff & very friendly

JettaJo26

9 de jul. de 2013

I bought my 2012 Volkswagen Jetta TDI in August 2012. Scott Pfundston helped me with the purchase, and Mark Hammock joined in as well when I dropped by to ask questions, test drive, etc. Scott and Mark were both excellent representatives of VW....they knew the car and they knew how to answer all of my questions! My ratings of great service, friendliness, quality of work, and overall experience are due to the fact that these gentlemen helped me pick out the perfect car for my family in a professional and very friendly manner. We absolutely love our Jetta TDI and would buy another one tomorrow from Harper Volkswagen if something happened to our car today. Jeff and Steve take care of my car in the Service Department and are always extremely helpful and friendly....they even had my Loaner Car warmed up for me before my arrival at 7:30AM on a cold snowy morning! I highly recommend this dealer and these gentlemen to anyone looking to own a Volkswagen.

ellena1

9 de jul. de 2013

We purchased a new 2013 Beetle in May at Harper VW IN Knoxville,TN.Very pleased with my Beetle.Our salesman,Steve Holmeswas efficient,friendly and very helpful in finding the vehicle that we wanted.Steve delivered our Beetle to us in North Carolina.Thank you Steve and Harper VW. Would definitely recommend your dealership and Steve to family and friends. Ellen & Joe Afonso

LegalB3

9 de jul. de 2013

My experience with Harper's has been wonderful! This is my second brand new Volkswagen purchased at Harper's. My salesman for my new 2013 VW was Steve Holmes. He was very helpful, very thorough in all aspects of purchasing the VW. My visit was very lengthy in purchasing my vehicle but it didn't matter because I wanted the best and I got the best. To get the best takes time. I am very well please with my chosen vehicle and will certainly trade at Harper's in the future. Steve Holmes is one of the most honest sales person I have ever been in contact with and I certainly appreciate that! I always and will continue to recommend my friends to Harper's.

ORClark

9 de jul. de 2013

We purchased a new Passat a couple of weeks ago at Harper Volkswagen in Knoxville. Love, love, love the car! Mark Hammock was our sales associate. He was low-pressure but very attentive and informative. He stayed late to answer our endless questions. Rick Boring, finance manager, was great to work with - the paperwork took no time at all. Everyone was very courteous. We would definitely recommend Harper VW to our family and friends.

jkerkeles

8 de jul. de 2013

I already knew what I was looking for, but Steve helped me feel more comfortable w everything on the car. The whole experience was fun!

LauraRoberts

8 de jul. de 2013

I was very pleased with my experience at Harper Volkswagon. Steve Holmes was very efficient and not pushy in my purchasing decision. I will recommend Steve and Harpers to my friends.

pbridges

8 de jul. de 2013

Steven Holmes help me purchase my new beetle. He was extremely helpful, courteous and fair in his dealings. I would highly recommend working with Steve and if I purchase another volkswagon for myself or family members, I will be going to Steve for help.

DavidMcIntosh

7 de jul. de 2013

Our family has a Volkswagen addiction and Harper VW keeps us happy with new vehicles often. We can't express the willingness to keep customer loyalty and the service we experience each time is much more than just a sales team. They have become part of our lives and help us make sure that our VW's are always the best we can find. Steve, Bill and Chris in "Sales" are more than just staff helping customers they understand that it takes understanding and friendship with the customers. There is the "Service" crew that makes sure we keep on the road with top notch service too. Steve back there and others always bend over backwards to fix things and I never worry if something can't be done correctly. We are on our 6th model in 4 years and no other place in town can make trading like we do happen so easily and effortless. They know us, and we know them which makes our experiences with Harper VW priceless! Good car searching to you.....

thehedes10

7 de jul. de 2013

My husband and I had a great experience at Harper Volkswagon while working with Scott. After much car shopping, we were extremely impressed with the friendliness and no pressure attitude that was offered to us. Scott worked with us to find the perfect car that was right within our budget. We never felt any pressure to purchase a car or extend our budget like we had felt at other dealerships. Scott answered all of our questions with complete honesty and explained the entire process to us. As young adults, we had a lot of questions and wanted to be sure we were making a good investment. Scott provided us with a long test drive and was sure not to hide his excitement in us possibly owning a W8!! He gave us many laughs, good stories and satisfaction in our purchase. We were able to get an AWESOME car that fits our needs, we feel safe in and we enjoy driving. We could not be happier with the service at Harper and will definitely return to Scott for our next purchase. Thank you!

Tmaryanski

6 de jul. de 2013

I typically hate the car buying process. Steve made it a very good experience. I would definitely purchase another vehicle from Steve and will absolutely pass his name along to anyone looking to purchase a VW.

jody1968

6 de jul. de 2013

Scott was great to work with. Best experience I have EVER had buying a car. I never felt pressured to buy and was a very easy process.

rebafan

6 de jul. de 2013

Our salesman, Farid, was very helpful and friendly. He did not pressure us to choose one car over another and made the purchase experience very easy and pleasant. Rick handled the financial paperwork quickly and completely with no hassles. Everyone at Harper VW that we had contact with did everything they could to make our entire experience there as pleasant as possible. I will definitely recommend them to anyone looking to buy a car!!

rtburns45

6 de jul. de 2013

I visited Harper VW a year ago and tried to buy a manual transmission Passat, but the salesman I dealt with (Mark) was less than helpful and would not follow-up on finding a car that Harper did not have in stock. I waited a year and visited Harper again this spring, but I made a point to deal with a different salesman. I found a great salesman this time (Mr. Fareed Farvin) and everything went great. While Harper still did not have the manual shift Passat in stock I wanted , Fareed followed up and helped me order the car that I wanted and at a fair price. It was a pleasure to deal with Mr. Farvin in all regards. He is a genuinely nice person and does not have any of the attitude that many car salesmen do, and most importantly he does not play the games that most of these guys play. If you have stopped at Harper in the past and had a bad sales experience, my advice is to go back and ask to see Fareed Farvin and you will have a good experience. On a follow-up note, my experience with the Service Department at Harper VW so far has been the best I have experiencedat any car dealership, top notch in all regards. Jeff and the other guys in service are world class.

scarletstomieroski

5 de jul. de 2013

I worked with Scott Pfundston. Being a single woman (that doesn't know a lot about cars) I needed to work with someone that I could trust to be honest with me. Scott was honest and upfront about all the cars I looked at. He also took the time to educate me on certain aspects of each vehicle I was considering...........not to mention answering my stupid questions without making me feel dumb. We have had a few laughs. Being in the customer service business myself, I understand the importance of mediocre customer service versus great customer service and "great" service was definitely demonstrated. Due to my busy schedule it was hard to get into the dealership, so Scott texted me pictures of vehicles as soon as the dealership received something he thought I would like. That was very helpful and saved me a tremendous amount of time. Scott assessed my needs and wants, but was always conscious of my strict budget. Long story short....I love my car!

redjettamama

5 de jul. de 2013

From our first encounter with Scott (Spring of 2012), we felt at ease, not pressured into buying something other than what we came for--a Jetta Sportwagen TDI. And when Harper didn't have the color we wanted (red with beige interior), he found it at another dealership, fresh from the factory and arranged a swap to bring that car to Harper. Scott always greets us when we are in the dealership; he makes the customer feel like a friend, not just a customer. I will also have to put in a plug for the service department. They are all friendly, helpful, and professional, and we have been well satisfied with the service.

MichaelGelbke

4 de jul. de 2013

. . . Mark Hammock provided excellent follow-up, sales service, and financing. He is a true professional from Pre-Sale through Post-Sale vehicle. I highly recommend this dealership and Mr. Mark Hammock in particular.

adkgirl

4 de jul. de 2013

Dennis and the dealership were very helpful, knowledgeable, and organized. They were patient with us and were not overbearing. We feel that we were treated fairly and honestly.

jassi

3 de jul. de 2013

The buying experience at Harper Volkswagen was very impressive and the service provided by Scott Pfundston was exemplary. Scott was extremely knowledgeable, helpful, and friendly. He was very patient and never pressured us to buy. He laid out several different car options for us and gave us a very fair, no haggle price on the Jetta we eventually purchased. I highly recommend visiting Scott Pfundston at Harper Volkswagen for your next automobile purchase.

elvis1950

3 de jul. de 2013

Thanks to Harper Volkswagen this is my 6th automobile from Harpers.This is also my second Beetle thanks to Farid Farvin who was a wonderful person as well as a salesperson.Keep up the good work at Harpers and we will keep coming back.(My husband knows where the coffee is).Thank You again Harpers and Farid, CL and Joyce Williams

RandyCeccucci

3 de jul. de 2013

This was my first experience with a Volkswagen dealership. We worked with Scott Pfundston who represented Harper Volkswagen professionally throughout the process. Scott was knowledgeable, amiable. very likeable...the kind of person we like to do business with. The vehicle we considered was a 2013 Volkswagen Passat TDI SEL Premium. The 2013 mid-sized competition was tough...we were comparing the Passat vs Ford Fusion SE Hybrid, Honda Accord EX-L and Toyota Camry Hybrid XLE. We, ultimately, selected the Ford Fusion on the comparative merits of the vehicle...with high marks for driver lumbar support, outstanding AC, Sony 10 speaker system and Ford SYNC with voice commands.We would not have any problem recommending Scott and Harper Volkswagen to anyone considering a Passat.

dbcaldw

3 de jul. de 2013

Scott Pfundston was awesome!!! Very friendly, knowledgable, and would recommend his sales expertise, and Harper's dealership to anyone who is interested in purchasing a VW!

Revt1

3 de jul. de 2013

My next door neighbor and I took a trip just to look at the Volkswagen Jetta Sportwagen TDI. Having bought many cars over my 68 years, I was not necessarily looking forward to the sales experience, but was I surprised. Scott was very welcoming, not pushy, patient to answer any and all questions we had about the Jetta and other models. Scott is extremely knowledgable about his product which in this day and time is impressive. I think he has a passion for helping folks make the right decision in buying a car that fits their needs. Scott understands that how you treat people today will determine how successful you are tomorrow. Thank you Scott for your patience, your expertise and for caring about getting me in the right car based on what I told you I was looking for.

Bull1281

3 de jul. de 2013

Very happy with my purchase and Mark did a great job making it easy for me. He was very generous with his time and effort and I would recommend Harper/mark to anyone in the market for a Volkswagen

tideovers

3 de jul. de 2013

I found my buying experience to be excellent. I worked with Farid Farvin and he did a superb job preparing for our visit after a number of emails and phone calls. He had every model I was considering ready for test drive upon our arrival. He assisted us in making our selection and we ended buying a car right off the showroom floor which was remarkably easy. He has consistently followed up with us especially with respect to one very annoying issue we had with the car right from the drive home. That issue is completely resolved! We have yet to return to the dealership for our initial new car service but have been reminded of the standing offer from the dealership to complete that visit at our convenience. I found the dealership to be highly recommendable.

EvannHerrell

2 de jul. de 2013

Bill has always been extremely helpful. He has assisted with numerous purchases for me and my family. As he have changed his job roles, was instrumental in getting my family acquainted with Scott Pfundston. Also, both Bill and Scott always ensure that I have an excellent experience when I see even if I am not looking to purchase another vehicle. The Service Department is EXCELLENT. They always ensure that I have transportation if needed, and they ALWAYS accommodate the needs that I have. They also ensure that all aspects of my vehicle are well taken care of, even recalls that I don't realize that needed to be fixed. The new showroom is a great showcase of VWs from the past as well as the present. HIGHLY RECOMMENDED

colliermac

2 de jul. de 2013

I own a 2009 VW Jetta and a 2012 Passat. Scott Pfundston helped me on my purchase of the Passat. He was extremely helpful, patient and answered all the questions I had. But what struck me the most about Scott was that when I went back to the dealership months later for the service check up, I saw him while I was waiting on my car and he remembered who I was and came over and talked to me. Nice to be remembered and treated like a real person not just a customer. Thank you Scott.Marie Collier

Naysayers

2 de jul. de 2013

Scott was great! Easy to work with and made the whole car buying experience an absolute pleasure. I would highly recommend Scott and Harper Volkswagen.

MT_214

2 de jul. de 2013

I found the staff at Harper VW to be very helpful and patient while I decided to buy my Jetta. Farid was very nice and showed me several different options. Rick was great to work with and got me a better rate than I expected. Steve was also very helpful on my follow-up service appointment. I am impressed with my experience at Harper and would recommend them to others.

Justinnorton

2 de jul. de 2013

This was my first experience with a VW dealership, and the gentlemen at Harper have earned a repeat customer. From sales to financing, they were friendly and worked to make sure i was happy with the deal i was getting. If you're looking to purchase, Farid is a great salesman to work with and is more than willing to help familiarize you with your new car.

BeverlyTomov

2 de jul. de 2013

We're enjoying our new Passat, and highly recommend Harper VW. Ask for Farid! Farid Farvin was friendly, helpful, and professional, and got us a GREAT deal!

bandyfoust

2 de jul. de 2013

My experience with Farid Farvin at Harper VW was the best. He was so friendly and helpful. I didn't feel like I'd "been had" as I have at numerous car dealerships. I feel like I got a great deal, it wasn't "painful", it didn't take that long and everyone was great. I would definately recommend using Farid Farvin and Harper VW!

fergmgb

1 de jul. de 2013

From the first Online Experience with Mark Hammock, through our many questions and answers from out of state, to signing the final papers...the complete experience was made smooth and easy by the whole Harper VW team.I will not hesitate to do business with them again and would highly recommend Harper's for New, Leasing or pre-owned VWs.Tom and Kathy Ferguson (Ocean Isle Beach N.C.)

Meredithdawn

1 de jul. de 2013

Dennis was super super helpful to me and my family. He made buying my first car a breeze! The staff at Harper Vollswagen are top of the line as far as customer service and quality of staff

GTI2013

1 de jul. de 2013

During my purchase of my new GTI, I interacted with Bill Blair and Scott Pfundston. It was my pleasure working with both of them. Scott was always available to answer any questions I may have and was patient enough to sit and talk to me about F1 racing and other random topics. He was able to find additional information I needed in order to make my final decision. The best part of my experience working with Scott was the test drive he really showed me how I should be driving the GTI to enjoy and appreciate the power of German engineering. In summary, Scott knows what he is doing :)Because of my great experience at VW Harper, I would recommend Bill and Scott to any of my friends interested in purchasing a VW.

anagnorisis

22 de may. de 2013

Originally I was car shopping for a good gas milage car over my SUV. I had run around town looking at various dealerships and was more disappointed in the blase attitudes I received at these other dealerships. I finally worked my way to Harper Fiat where I really enjoyed the look and styling of the Fiat Abarth. I met the owner Shannon and he offered me a test drive (He actually drove as it has been a while since I've driven a stick and preferred he drive it). Needless to say he was not shy about putting the car through its paces. Shannon also introduced me to his staff and explained his dealership philosophy. At that point I knew I would be buying a car from Harper, just didn't know which one.Two weeks later I found myself at Harper Volkswagen and met with Scott. Scott was very professional and stayed in touch with me. Made sure all my questions and requests were answered and fulfilled. And ultimately I bought a car from Harper. I would definately buy from Harper again.

rickcathey

24 de abr. de 2013

Way above what I have experience at other dealerships. My wife was the first one to experience the dealership alone. She was treated with the up most respect and never felt like she was looked down upon because her husband was not with her. CJ Robinette was outstanding and work with us on our trade and gave our family the idea buying experience. Our family owned a RV dealership for over 45 years and we always tried to do our best to make the customer feel at home and respected. This was the first Auto Dealership where my family was treated the way that we had treated our customers. No run around .... No Games were played ..... Just Honest Right up front answers. Great Job Guys... I will HIGHLY recommend you to anyone who ask. If you have any questions about our buying Experience you can email me at rickcatheyatlive.com.Rick & Kim Cathey2012 Volkswagen Routan

swatdog

19 de abr. de 2013

We recently purchased a used Subaru Forrester with approximately 101,600 miles from Mark Hammock at Harper Volkswagen. Admittedly with a little self naivety and probably against my better judgement(Not to mention substantial pressure from teenage daughters), we were shown a repair bill that included replacement of the water pump, head gaskets, and timing belt. We were ok with the repairs but later realized that those repairs were probably just enough to get the car back on the road. Two days later, the "check engine" light came on and I took the vehicle to the Subaru dealership. It turns out that they had some old history on the Forrester but nothing recent. Also, every system service imaginable and 2 open recalls were needing to be performed on the vehicle. Thanks to the service rep at the dealership, he was able to save us about $1200.00 due to a repair related to one of the recalls. However, we did invest another $2400.00 in getting the car in as good shape as we possibly could. Those repairs included virtually all fluids and filters being replaced and systems flushed, replacement of after market parts with appropriate Subaru parts, alignment, tire rotation, front and rear brake work, differential service, and a multi-point check on many other items. I now feel we have a vehicle that is truly road worthy and safe enough to be on the road especially with my teenage daughters behind the wheel. Lesson learned about purchasing used vehicles with over 100,000 miles? Absolutely! 20/20 hindsight? Absolutely! Overall experience? Ehhhh! I hold no animosity towards Mark. I do feel, however, that the dealership and the service garage that did the repairs while the car was on the lot probably knew a lot more about what needed to be done to the vehicle than was disclosed at the time of purchase. I did indicate that I would recommend this dealership, but probably for a new vehicle purchase only.

teekee1130

16 de abr. de 2013

Have been Harper VW customers for eight years, mostly for service on the two VWs we bought in Jax, FL. We bought a third VW new in 2011 for a graduation present (Jetta). We bought that car through Mark Hammock and were very pleased with him; simply a terrific guy. We just bought a new 2013 (04/13) Beetle and made certain to deal with Mark Hammock again. We were thoroughly pleased once again with Mark. What a sensational fellow! Without reservation, we would highly recommend Mark Hammock to anyone. Both new car deals had to go through the GM, who was ammenable to a reasonable negotiation on each transaction. A very good businessman, and one who seemingly will try to make sensible deals happen. The staff at Harper VW (at least those with whom we've dealt) are really quite exceptional. The service advisors, I have actually begun to think of as real friends. They will bend over backwards to make sure everything is right. Their names: Andy, Jeff, Steve; also Mike and Todd, all of whom are professionals of the highest caliber, not to mention friendly, knowledgable, and with great personalities and keen senses of humor (I like a good audience). I simply cannot give enough praise to their service dept. The VW techs are all great and perform the work flawlessly (as far as I'm concerned, anyway). The work is done right and always completed in less time than I thought was possible. Have also dealt with Chris (used vehicle mgr.), Rick (paperwork/finance mgr.), Phillip (web guy). All aces in my book, very cool guys. We would certainly recommend Harper VW. One of the few business, of any kind, I actually enjoy spending money with.

merlincpa

14 de abr. de 2013

We visited this dealership to evaluate the Passat. Mark was very helpful and knowledgeable about the car. He showed us both the new vehicle and a used Passat with low mileage. I loved the vehicle and when we had selected the new Passat, he was very helpful in our negotiations for the car. I certainly would recommend both this dealership and Mark.

mamorelo

10 de abr. de 2013

I had the best experience I have had at a dealership, and I trade cars often probably every 6- 8 months so I've definently been to alot of them, and this visit was very quick and painless in a very timely manner. The thing I hate most about going into a dealership to do business is the time that it takes from walking in the door to driving away in a new/ used car. That was not the case at Harper it was surprising fast process, Mark didn't hold us up the first day we came in because he knew the banks were closed and we coulnd't do much at that point, so we just came back the next day everything was already handled and we just signed the papers. Would Recommend.Matt

simmern4u

6 de abr. de 2013

I recently purchased my 2nd VW, the first a Super Beetle in 1972, and now 41 years later a 2013 VW Passat. The experience at Harper Volkswagen was the best. Scott Pfundston and Bill Blair both Navy Veterans made sure this experience was a success. My White 2013 VW Passat came right off the show room floor and it's a beauty. Scott took the time to make sure I understood all functions of this car. Boy I was surprised at the gem I bought. Bill insured I have my Retired Navy license plates and they were put on the car within a week, that's service. Everyone I met a Harpers including Mr. Shannon Harper has been great and I'm looking forward to a long relationship. Big Thanks to the team.

adamweilbaecher

1 de abr. de 2013

Scott Pfundston was very helpful and responsive during my sales experience. When it looked like it was going to take months to get the VW with all of the specs that I wanted, he kept searching until he found "the one." I purchased my first VW from Harper in 2000 and was pleased to purchase again in 2013. I've been impressed with the professional service and personal attention that I have received for 13 years. Our family has purchased 3 cars from Harper, and we'll keep coming back. Thank you.

ebbarding

30 de mar. de 2013

Farid was great! This was my first time buying and I'm so glad it was from him. He was very friendly and I never felt like he was being the usually "pushy salesman." I love my beetle and the experience was great! I would recommend Harper Volkswagen and Farid to anyone!

bmulderi

21 de mar. de 2013

Extremely friendly associates. The dealership owner was very very nice. Worked with CJ on getting the perfect car. He was so much help and my family and I appreciate everything he did. He definitely went above and beyond to see that we found the right fit for a new car at a great deal. I would recommend this dealership to anyone!

jimplemmons

21 de mar. de 2013

I stopped by not long before closing on a Friday evening. Scott came out to speak with me. We walked around and he opened several cars for me to look at, and I indicated that I would do some research and come back the next morning. We drove several, and his knowledge of the cars was outstanding. I never thought I would be interested in a diesel, but Scott gave me some information which I was able to independently confirm. So many car salespeople were selling refrigerators last week, and I find that I know more about their products than they do. Not so with Scott - he's a car guy. We made a deal that day. It was fair, and I would say it was the least stressful car buying experience I have had. Scott was no pressure, but certainly believes in the products he sells. I hope to use him again some day. Loving my Golf TDI!

Btpenland

18 de mar. de 2013

When I arrived, Steve immediately sat down with me and began discussing my options. Very friendly guy and made the deal happen. I would definitely recommend Harper vw to anyone. Overall fantastic service and friendly staff. I had no complaints, they answered all my questions and didnt pressure me into anything.

mspiggy37

16 de mar. de 2013

I purcased my "Ms Piggy" from Herb last March, 2012. It was a pleasure to do business with such a well informed gentleman concerning VW Beetles. He took the time to set all of my phone contacts, all the buttons on my radio, and showed me twice on "how to do things'...since I am a senior citizen and asked him to do so the 2nd time. It was a pleasure doing business with such a great company and excellent salesman. I would recommend Harpers VW to all new buyers. I plan on purchasing a new VW Beetle in the future "if" Herb can special order a PINK one for me.

ronhees

11 de mar. de 2013

Friendly staff throughout. I had done some research on a couple models but was blown away by the product knowledge our sales associate Mark illustrated for us. Even during idle moments in the showroom our children were entertained with the Wii. I feel confident with our CPO purchase and look forward to continued business with the service department.

dennisfolz

19 de feb. de 2013

Nancy and I had a great experience with Farid beginning with internet and email contact and ending with the purchase of a new Beetle convertible. Farid went to great effort to assure we could see and drive all the models we were interested in and then facilitated the closure and delivery the very same day. We were very pleased with Farid, the internet manager ( Phil) and all of the staff who assisted us in completing the purchase and assuring we were well taken care. Dennis and Nancy Folz

silvines

13 de feb. de 2013

It was a great experience for me getting a 2012 Jetta SE from you. I even got a much better deal, than what I had originally thought, thanks to Mr. Farid Farvin, who not only is a highly professional salesman, but also a very well educated and affable person. I spent a few hours (while other employees were getting the car ready) enjoying Farid's company, and learning a bunch of other things besides VW cars... THANKS A LOT, FARID!!!

ellena1

13 de feb. de 2013

We called to inquire about the 2008 VW Beetle that we had seen online.My husband spoke to Steve Holmes and asked about the vehicle.Steve explained that this vehicle was in very good condition and a good buy. We bought the Beetle (sight unseen) the next day.The Beetle was delivered to us in North Carolina,thanks to Steve Holmes and Bill Blair who delivered it to us.They are super niceguys.Harper VW is a great dealership to do business with and we will be back in the future.Definitely recommend your dealership to friends and family.I am very happy with my purchase,the Beetle was everything and more that Steve said.Again, Thank you Steve HolmesJoe and Ellen

PassatGirl

13 de feb. de 2013

I needed to replace my 2000 Passat so I came in and spoke to Ron Solomon. Ron is terrific! He showed me the vehicles I came in to look at and answered all of my questions. He is very knowledgeable about VW's products and helped me to make an informed decision. His professionalism impressed me and I did not feel that I was being pressured to make a decision at any time of which made for a pleasant experience. I hope Ron will still be there when I need my next new VW and I will definitely refer my friends to Ron and Harper VW!

pp4755

7 de feb. de 2013

We worked mostly with Herb Lambert but Phillip Carr also provided back-up as needed. We really enjoyed the no pressure approach by both of these gentlemen. They were very responsive in all of our dealings and we felt very comfortable that they were honest and open. Herb did a great job getting back to us in a very timely way during the deal negotiations. He did everything he said he would and was great to work with. We picked up our new Tiguan with a full tank of gas which was also great. From the first test drive until picking up our new vehicle we felt like we were treated like valued customers. The paper work was handled really easily by Rick Boring and we were done with the transactions in probably about 15 minutes. Herb Lambert went beyong our expectations when we called a day after trading in our vehicle to mention that we had left 6 CD's in our audio system. The vehicle had already been sold and picked up but he called the wholesaler and had them returned. This was not expected, but very nice of him to do. In addition Herb has called and written during the week after delivery to make sure everything was ok and offer assistance if there were any questions or issues. Great follow-up on his part.I have owned Mercedes, Porsches, and Lexus and was wondering how the experience at Harper VW would compare. I can honestly say we were delighted with the experience. We would definitely recommend Harper to friends.

twelsch1

8 de ene. de 2013

Got a great deal on a VW Jetta. Dealer was straightforward throughout process and kept us aware of others attempting to close deal as well.

rurality

7 de ene. de 2013

Very friendly and courteous service. As an international graduate student, Mr. Mark Hammock is patient and willing to find out the best deal in value for me. I would definitely recommend this dealer to anyone who is looking to buy a car.

bronaghpaladino

20 de dic. de 2012

Steve Nicole did an amazing job in sorting out the problems with my car. He went far beyond just servicing the car - he looked after me from start to finish in the highest professional manner. Steve Nicole is just amazing ! Thank you Steve for all of your help !!

lisa.batson.9

17 de dic. de 2012

It was a pleasure working with everyone from the beginning to the end of the purchase of my 2012 Tiguan. I would definitely recommend the staff (and product) of Harper Volkswagen!

JohnChesney

15 de dic. de 2012

Steve and Bill were great!They were very helpful.Steve and others did a lot of work to find a car like I wanted.Thanks a lot.

Lanfryd

14 de dic. de 2012

This is my second purchase and I did so because of how I've always been treated. Mark does a great job without any pressure. He is quite knowledgeable about the entire VW product line; past to present. And I can't say enough about Steve Nicole. He has always gone out of his way to help me whenever I come in for service. This is why I came back.

David and Heather Segal

1 de dic. de 2012

Everyone at Harper was great!! Will definitely be back to buy our future vehicles there. It was a pleasure working with the team at Kingston Pike Harper VW.

Bandol54

18 de nov. de 2012

My wife and I were not sure if we should just go ahead and repair the Passat TDI SW we purchased originally from Harper VW in 2005 or trade it for a new Routan van. The $8000.00 rebate deal on the 2012 Routan was very attractive. Our sale person Scott Pfundston never pressured us but guided us in making the right choice in a very friendly manner. Everybody in the showroom seems happy to be working for Harper VW. The atmosphere is very relaxed and the showroom is very appealing with a super great coffee espresso machine and WiFi available for guest. The kids playroom with toys and the DVD player has been a great tool to keep our 2 boys quiet for a good couple of hours while we were reviewing the trade deal. We will go back to Harper VW for service and for trading again in a few years. The entire sales and financial team is very professional, knows the business and honesty is its prime quality. At the end Harper VW is existing to make a profit but he does it in a honest and friendly manner. Thank you.

aileen.boone

23 de sep. de 2012

Friendly, professional and very worked to get us in a timely fashion as we were visiting from out of town. They gave us a loaner car for 4 hours without us even asking so we could go to lunch. They worked to get payment through my extended warranty. Excellent service and should I ever need service or to buy a car in Knoxville we will go there again.

camillemillsaps

19 de ago. de 2012

We first visited Harper Volkswagen a few months back just to "see what was available". I knew I wanted something fun but practical to drive. Ron Solomon showed us that we could have both in the Eos Convertible. Ron was knowledgable, friendly and very laid back. We drove the car and I was very impressed with it, but wasn't ready to buy any car at that time. Ron was not pushy and just gave us his card and said if we came back he would appreciate us asking for him. We were back today and left with a brand new Eos. Harper made it "easy" to buy a new car and I never thought I would say something like that about buying a car. We will recommend Harper to anyone.Kent and Camille MillsapsPowell, TN

thumperam

16 de ago. de 2012

I have a 2003 jetta 1.8 turbo with more than 270,000 miles. The Harper Volkswagen team has never let me down. Repairs are done in a timely manner, communication between me and the service rep are excellent when they are working on a problem for me. On several occasions they have taken care of issues that may or may have not been related to the initial servicing. Basically they go the extra mile. I had to have a clutch put in a couple months back and I just couldn't wrap my mind around the cost of some of the parts. So Andy and the service tech took me back and showed me the parts that were removed from my car and educated me on the value and technology that goes into making the VW a leading car manufacturer. I will definately be taking my car back for any issues. Harpers is trustworthy and reliable!

GTI 10

31 de jul. de 2012

Always a great service experience at Harper. Steve Nicole is great! My GTI was serviced quickly and the work was very well done. The service department is always very friendly and goes the extra mile to make sure that you are a satisfied customer. I'm always very confident in the work they do on my car and the advice they give to keep it running its best.

beetle owner

16 de jul. de 2012

Ron was an absolute pleasure to deal with. He didn't fit the typical "car salesman" that you tend to think about. I felt like I got the red carpet treatment throughout my whole purchasing experience from Ron and everyone else at the dealership. Ron went out of his way to make sure we were happy and had our car ready on a busy Saturday exactly when he said it would be ready.

tnshanti14

2 de jul. de 2012

Words cannot express how wonderful my experience was at Harper VW. I came to trade my used car for a new Beetle and drove off in my dream car. The gentlemen who handled my sale treated me with the utmost courtesy. In the past I have felt "talked down to" as a woman buying a car. The staff at Harper VW made me feel as if I was the only person trading a car that day, when, in fact, the place was quite busy. I was never rushed or pushed into any decision. Good customer service is what decides whether I return to a business or not. Harper VW did an excellent job proving to me that the customer is number one on their priority list. I highly recommend the Harper family of dealerships, especially the Volkswagen dealership for great service, quality, and an all around fabulous experience!

Dan Riggenbach

2 de jul. de 2012

This was our fourth new VW convertible purchase from Harper Volkswagon. We keep coming back, and during the purchasing experience we remembered why. Exceptional service, this time under some rather bizzare circumstances. From the thorough explaination of all the new features to the discussion of warranty options, Mark Hammock (sales) and Bill Blair (Business Manager) made an enjoyable experience.

dedlund

6 de jun. de 2012

Great service department! Mike is a great service advisor, very friendly and thorough. We take both our VW Tiguan and VW GTI to Harper for all service needs. I have to say that this is one of the best dealership service departments around. I would highly recommend using Harper to keep your VW running great!

onemadmommy

6 de jun. de 2012

The salesman that we dealt with was nice but I didn't appreciate the fact that I could hear snide remarks about me and my deal. I don't appreciate hearing things like "what does she expect". The manager never left his office or his chair for that fact. Because of him and the comments I heard is the reason I will NEVER go to another VW dealership again. Also he wasn't willing to negotiate on the price of a USED vehicle. I have never been treated like this at a dealership before. We left there and went to another car lot and got great customer service along with a NEW, more expensive car at the price we wanted. UPDATE: I did talk with the owner and he apologized about what had happened. He assured me that this type of customer service is not tolerated and that he would be having a conversation to try and resolve this problem.

butch111

17 de may. de 2012

The employers are very friendly and really listen to my concerns. I was hearing road noise from my window and service drove a new car out to listen and compare. A few months later, VW did a recall to address the issue and gave me a gift card for the inconvenience. That's a dealership that cares about their customers. My wife really likes this car and it is very easy to drive, a lot of zip and good gas mileage.

mvp

5 de may. de 2012

I made my inquiry on-line and in no time Steve Holmes emailed me back. I needed to purchase a car quickly but I still wanted to shop around. He was very patient and helpful while I was weighing my options. Once I made a decision he set things in motion right away and I drove off in my new car at the end of the day. Great service, great experience. Thank you!

SuperBlessed

4 de may. de 2012

I was looking for a few very specific features on my new car. Mark Hammock was very helpful in finding exactly what I was looking for. He was clear and direct with pricing, agreeing on a price did not take very long. He was knowledgeable about the car and gave us a very good "walk through" to familiarize us with all the car's features. Bill Blair was helpful and quick with the necessary paperwork. Buying a car here was a very good experience.

RockMaidenBritt

3 de may. de 2012

I purchased a brand new VW Beetle from Harper back in 2010, and it is the only place I have gotten it serviced. It is the only place I would ever take it for service! This dealership does quality work, sells quality autos, the staff is friendly, and the environment is very pleasant! I would recommend Harper Volkswagen to anyone in the Knoxville, Tennessee, area who is looking to buy or service a vehicle.

fedexflyer

2 de may. de 2012

I have been visiting Harper Volkswagen for years. Most of those years, I was window shopping. I met Bill Blair as a sales representative. Every time I came in to the dealership, bill treated me like a VIP customer even though he had to have known I was probably just looking. Last year circumstances changed and I had the opportunity to buy a new GTI and a one year old Jett. Bill provided great service and a great price, just like I knew he would! Since purchasing these vehicles, I had the opportunity to use the service department as well. Steve, Jeff and Matt have continued the outstanding service I've come to expect from HarperbVW! They have been very accommodating of my unusual scheduling needs, frequent international travel with long absences from Knoxville, with aplomb, always ensuring alternate transportation. I've even used their vehicles to go to Super Bowl Weekend in Indianapolis! I think I know Harper VW from top to bottom and highly recommend them without reservation! I'm thinking of buying another VW from them soon.

frogtn

2 de may. de 2012

We have owned 3 Jetta TDI's all purchased at Harper VW in Knoxville. The cars have been great (except for the '01 - transmission kaput at 118,00) and the service at Harper has been excellent. The warranty mileage keeps heading south with each year, '01, '04 and 2010 as the Big 3 are going the other way. We will see how it goes... Keith Rivard

StephenA

1 de may. de 2012

I bought my 2011 TDI Jetta last June. There was a no pressure environment and despite my resolve to purchase that VW, Steve recommended that I drive it anyway to make sure it was the car for me. It was nice to know that they weren't in it for the quick buck but wanted to provide the right advice and car in order to build a long term relationship. I now have 45k miles on the car (there were 6 miles on the car when I bought it.) Every trip in for service results in the same patient discussions about how the car is driving, discussion of any possible issues and simply a statement: "We'll take care of it."

Cathy Jo

1 de may. de 2012

I recently brought my car in for 20k service. In conversation it came up that it was my Birthday. Andy brought me a gift when he came to tell me that my car was ready. The following week I recieved a card in the mail telling me "Happy 1st Anniversary" as a VW owner from my Salesman, Steve. My Jetta is the first new car i've ever purchased.. not only do i love my car, the entire staff at Harper VW have made the ownership a pleasure as well!

kang4600

1 de may. de 2012

Phillip is a very friendly guy and it is really a great experience to purchase a car at Harper VW!The service is excellent but the price is a little bit higher.

akustin

1 de may. de 2012

The entire experience with Harper VW was seamless. I did my research online, came into the dealership for a test drive and chose a CC. I wanted a six-speed, which they found at another dealership and had it shipped to Knoxville. When it was time to take delivery, all of the paperwork was ready to go and I was out of the door in my new car in about an hour. All in all, the best car buying experience I've had in 20 years.

breedlove63

1 de may. de 2012

Great show room and Friendly salesmen and servfice staff that is very knowledgeable about thier vehicles. If I was to get another car it would definetly be another volkswagon form harper.

Joe Gallagher

12 de abr. de 2012

Straight shooters, no BS from anyone at any level. Time to get service done was right on, twice.Only problem is that I wanted a Tiguan and the wait was 3 months for the S model.

EuroVan2002

28 de feb. de 2012

I have a 2002 EuroVan with 163000 miles on it. I absolutely love my van and want to keep it going as long as possible. The service department staff at Harper's have gone above and beyond the call of duty to keep my van in good and save condition. They are very dedicated and do their job with a smile. I have nothing but the best to say about this group of professionals.

Kharris48

10 de feb. de 2012

Very friendly and courteous service. I felt that we were given a fair trade in value for our car and a got a good deal on the new car we bought. I would definitely reccomend them to anyone who is looking to buy a car.

Becca6506

8 de feb. de 2012

My experience with this dealership was outstanding. Phillip is, by far, the most exceptional car salesman I have ever worked with. Dealing with him was an absolute pleasure. He was unassuming but knowlegable and not the least bit pushy yet very effective. The guys in financing were also very nice and my new car was here in a very timely manner. I am beyond pleased.

bbo

28 de ene. de 2012

Polite, organized, knowledgeable, and responsive salesman. No high pressure, inappropriate sales tactics. No improper add-ons. Product was very well-explained and delivered as promised.

dhabel

24 de ene. de 2012

My experience at Harper VW and with Mark Hammock was professional in every sense of the word, from my first visit to the morning a few weeks later when I drove away in my new Jetta Sportswagen.

cmsigmon

17 de ene. de 2012

I went into the Harper dealership looking for a new or used Volkswagen Jetta. Mark was extremely helpful from the moment I arrived and all the way through the process of finding a car. He was very informative and personable and made the car buying process as stress free as possible.After I had filled out an application for a loan to purchase my car the process took slightly longer than I had anticipated but the employees did a good job of making the wait seem like a non issue. I did not consider it much of a hassle but for the wait they told me to come back whenever I had low fuel and they would fill up my tank for free. Not a big deal but I considered it a nice gesture.

RobynAllegra

9 de ene. de 2012

From the moment I walked into Harper VW I was treated well. Everyone was really friendly and patient and I in turn was patient when things got a little busy on Saturday. I had a great buying experience and highly recommend Harper VW if you're in the market for a car.

REAkin

1 de ene. de 2012

My family currently owns 4 VW's which were all purchased at Harper's. I have always had great treatment by all of the employees. Certain employees stand out in my mind as I have dealt personally with each one. Andy Maxey in the service department is wonderful, he always takes the time to explain what repairs/services are needed and more importantly he reassures me when no extensive service is necessary. I feel in this way they help me to contain my cost and certainly encourage my loyalty to their dealership. Another employee who has always been extremely kind and helpful is Mike Clem. He explains things in a way that is easily understood. When I recently bought my 2012 Jetta I dealt with Bill Blair and once again I had a great experience. He was very kind and made certain that I knew the basics of my car when I purchased it. Another kind employee that perhaps not many know is Jerry in the mechanics/service department. His knowledge and easy explanations about my engine have gone a long way to help me fully appreciate Harper's choice of employees. One experience I must share occurred when I purchased my initial car at Harper's many years ago. I had purchased a used Passat (which was an awesome car). The salesman, who I believe is currently a salesman at Harper's Audi, was very polite and helpful in explaining the car to me. I was trading in an Expedition. The other dealerships I visited were very rude about my trade-in (Ford dealerships) to the point I decided I would never buy another Ford, (although I don't dislike Fords). Not too long after the purchase of my Passat my daughter was having trouble with her 10+ year old Jetta which was not purchased at Harper's however did receive service there. I explained to my salesman that I would probably need to find another used car for my daughter. He quickly agreed to assist me in my search. The problem with her car was with the heater core which was going to cost more to have replaced than I had paid for the car. I explained that I wanted to buy a nicer car for her but that finances were a little tight at the time. He later called to tell me that her car had had a recall on the heater core several years before and that it might be covered for a replacement. He let me know when he was certain about the replacement. The car was fixed for free. That salesman did not realize it at the time, but he cultivated a long time customer at that time. I have since purchased 7 VW's from Harper's and will continue to do so in the future.All in all I have had nothing but positive experiences at Harper's thanks to Andy, Mike, Bill, Jerry and many others I hope to have many more VW's down the road. Thanks!

calebsteph.miles

16 de dic. de 2011

After making the decision to purchase a new car, we felt very comfortable with Harper Volkwagen. Steve Holmes welcomed us and made us feel like we were valued & important customers. Mr. Holmes allowed us to make our decision without the typical sales pressure which was much appreciated. We will be returning to purchase another car next year.

btrammell

16 de dic. de 2011

I tried the True Car website and VW had several dealers it worked with but Harper was not one of them. I had worked with Tom before and called him with the quotes I had received with True Car and he said Harper would honor it. With that in place it was a very easy process and it went by quickly. I would highly recommend any VW product and to work with Tom at Harper VW.

Suede4us

15 de dic. de 2011

Steve Holmes responded to our telephone contact as we wanted to purchase a diesel car. My wife checked on line and found Harper was our nearest dealer for VW's. When we came in and met Steve he was very cordial and showed us various models in which we could choose. When we decided on the 2012 Jetta he gave us all the details and checked on available of various colors. Since we were from out of town we wanted to get a vehicle on our next visit a week later. We had some questions after we returned home and he responded with answers to our phone calls. He arranged the financing and had everything ready when we returned a week later. He did everything we asked for and even to this day has followed up to make sure we were pleased with the car and the service. I can truely say that after two car payments have been made and about 5,000 miles of driving I'm still very happy with our selection.J. Edwin Litman

kimmonroe170

14 de dic. de 2011

Andy is always friendly and responsive. He is very knowledgeable about my vehicle (Passat) and offers recommendations in a way that I know what he says is in my best interest. He also keeps me up on new vehicle information in a way that always makes me want to purchase my next car from Volkswagon. I always refer all my friends and family to this dealership because of the service department and how they have treated me after the sale. I am a widow who depends on honesty and truthfulness in what I am told by Andy. In my opinion the service department, and Andy, are number one in Knoxville, Tennessee.

JackiesGirl

12 de dic. de 2011

I had an excellent experience with Harper Volkswagen. Tom Rannells worked diligently to find the 2012 Beetle I wanted. He called me the day the first batch of Beetles arrived on the truck so I could come see them. I ordered mine that day. Because of length of production time, possible 3+ months, Tom also checked with me often to see if I might be interested in a different color than what I ordered. Harper happened to make a dealer trade for a 2012 Beetle the same color as I ordered, only shy of one of the options I wanted. I fell in love with it when I saw it and went ahead and made my purchase.I worked with Chris Womac during the finance process. Chris was very kind and was very helpful and well informed. He answered all my questions and concerns without delay.I would Highly recommend Harper Volkswagen.

ownbyjames

12 de dic. de 2011

I bought my mother a car and Steve made her feel like she was very special. This is the third car we bought from Harper's and they have been nothing but the best. Steve is a class act.

sbacon

11 de dic. de 2011

We had a very positive experience with Harper Volkswagen. Adam Fletcher was superb - very courteous and even came in on his day off so that we could test the drive the vehicle we eventually purchased. Every aspect of this transaction was 'no hassle' and 'no gimmicks' like we have experienced at other dealerships in the area. I would highly recommend Harper and Adam to any of my friends. This is the best experience we have had at an auto dealership and others could take lessons in customer service from the folks at Harper!

bryancook

7 de dic. de 2011

Steve Holmes was very friendly and knowledgeable about the cars. He made us feel comfortable and important while we were there. After we bought a car from him, he took the time to show us how to us the navigation unit and if we need to come back for help he would take the time with us.

khenderl

7 de dic. de 2011

I had some repair work done on my car at Harper Volkswagen and everything was done in a timely and efficient manner. Andy Maxey was very helpful and friendly. I would recommend Harper to others.

bfunkexperience

6 de dic. de 2011

I knew exactly what I was looking for and Mr. Holmes helped me track the vehicle down quickly. He was very helpful in addressing all of my concerns during the buying process, and has since shown a genuine interest in my satisfaction with the new car. Thanks again, Steve!-Mike B.

Sharon vine

5 de dic. de 2011

On a trip from South Carolina to Illinois I experienced car trouble and had to be towed to the nearest VW dealer. I was there less than an hour when I was told it would take a days to repair my car. The dealer put me in a loaner and only asked that I return it with the same amount of gas.The service was wonderful and my service technician, Steve Nicole, was wonderful as well. He treated my with consideration and respect. Since I am a woman and was traveling alone this was important and took a lot of the fear I was feeling away. We have owned a Jetta since 2001 and have been to many dealers. None of them have been as friendly or accommodating as Harper. I would highly recommend Harper and truly wish we lived closer so we could use them for further service.

Leon Potgieter

2 de dic. de 2011

It was a real pleasure working with Adam Fletcher. He was very patient and knowledgeable. He helped me make this purchase a surprise for my wife. He facilitated the whole experience in a manner that I appreciated and I did not have to go through the "hard sell".

duus0967

1 de dic. de 2011

I drove 200 miles to Harper VW because they had such a phenomenal price. Steve Holmes was very friendly and accommodating both before the sale and after. Joe Russell in the finance department was equally professional and found a better than average interest rate for my loan This was my first brand new car buying experience and I could not have expected more.

kwmcclanahan

1 de dic. de 2011

Steve was wonderful to work with. Even when he was very busy, he was very attentive answering all of my questions. I don't know how he kept up, because he had 3 customers at one time, but he did. I felt like I was given straight, honest answers. It was nice to go into a dealership and not feel like they were trying to talk me into buying a car, but gave me the choices, answered questions, and left it to me; never being pushy. I would highly recommend working with Steve.

bmeadows10

1 de dic. de 2011

I have been a Harper customer for over a decade. I have always felt that I was treated fairly and with respect. Service and Sales reps have always done their jobs in a competent and customer focused way. I pretty much like these people.

elunsfor

1 de dic. de 2011

Excellent service and very friendly staff. Special thanks to dervice staff, Steve Nicole, and Shannon Harper. You are all great! I really appreciate the execptional service.

wmarshburn

15 de nov. de 2011

Impressed me as someone who genuinely wants to build a relationship of loyalty between the customer and Harper Volkswagen. A good listener, fair-minded and willing to work with the customer whether it is about the quality of the work or the price for it. His efforts provided a great help to me and my wife. Thank you. William Marshburn.

mreed13

3 de nov. de 2011

The folks at Harper were great to work with. They made the entire experience very easy and got me in a great new car for a good price. I'd certainly recommend Harper to anyone in the market.

chan-clar

6 de sep. de 2011

I moved to TN in 1999 and had my 1996 Passat (which I loved) serviced at Harpers ever since. I have always had excellent service there and especially love the staff who are a pleasure to deal with. In 2010 I purchased a Certified 2008 Jetta from Tom Rannell and passed my Passat,now going on 14 years old and 250,000+ miles on to my daughter. I recently had the Jetta totalled in an accident and was heart broken about it. When I went back to Harpers, Tom helped me find and almost identical low mileage certified Jetta (2010) and got me a very good deal on it. I could not be more pleased. I am now in the process of buying my third Volkswagen from Tom for my other daughter who fell in love with it while driving mine when her vehicle was being serviced (also by Harpers). I plan on being part of the Harpers family for years to come and cannot say enough good things about them. I would recommend Harpers to anyone.

rhackett

31 de ago. de 2011

Andy Maxey in Customer Service should be cloned. I cannot imagine more wonderful service in terms of knowledge, support, honesty, and friendliness. I have nine years of being a satisfied Passat customer.

Bray0127

18 de jul. de 2011

I bought my VW Eos from a different VW dealership outside the state and have had numerous issues with it. I've taken it to Harper every time there was an issue and they have always been nothing but nice and accomadating. They always make me laugh while I'm there and make sure that any concerns I may have are addressed. They've even helped me make sure that the out of state VW dealership pays for the things that they messed up. In my opinion, that's going above and beyond as they don't have to help me there. They could easily say, "Just call Gosset and see what they will do." Jeff in the service department is great. They always make sure I have a loaner and always make sure I know what needs to be fixed. Harper is great! I would recommend to anyone who would ask.

julienb

2 de jul. de 2011

Steve Nicole is very knowledgeable about Volkswagen service and a first rate professional. He obviously stays up on the latest technical information and looks ahead so you can plan your service appointment accordingly.

khenderl

29 de jun. de 2011

The service at Harper Volkswagen is great! Everything on my car that needed repair was taken care of and done quickly. Andy Maxey helped me get my car back quicker and made sure everything was fixed right! He is awesome!

bubbles55

22 de jun. de 2011

I've been doing business with Harper Volkswagen for many years now, and have yet to be treated with anything but friendliness and courtesy. Andy Maxey is the best! He makes sure my car is well taken care of and my service issues are resolved to my satisfaction. I've never had a bad experience. Thanks guys!!!

ba.dreamer

20 de jun. de 2011

I have always heard how dealerships can be hard to deal with in how they treat their customers when it comes to cost and service, but my experiences with Harper VW have not proven that to be true. I know that there are other cheaper and perhaps faster options in dealing with service elsewhere, but I feel like the service has been top notch, and they truly have gone the extra mile in keeping this customer satisfied. I can't speak for others, but my experience with Andy and Steve at Harper have been friendly and professional; they have both been willing to take the time to answer any questions I have had concerning my car and/or service, and both have been willing to offer reasonablesuggestions that will make my car run smoother and drive a lot longer. I am grateful for the care my car has been given overall and I hope to stay with Harper for as long as I own my car.

dkelsch3

17 de jun. de 2011

The employees are VERY helpful. They are always there to assist you with your concerns regarding your auto service and/or repairs. Am extremely pleased with the dealership!

kwheeler

16 de jun. de 2011

I had not purchased a vehicle in over 10 years and was not looking forward to the car buying experience because it's usually a horrible one. My Toyota 4-Runner is 14 years old and it was time for something newer with less miles. I have owned Toyota products for the past 15 years and have been very pleased, but wanted to give the Volkswagen brand a try. Bill Blair was my sales person and he greeted me in the dealer lot with a smile and was very helpful. I felt no sales pressure whatsoever but at the same time time I felt like he listened to what my needs were and answered all my questions. I drove a Passatt Wagen and several Jetta Sedans. I ended up purchasing a 2008 Jetta 2.5 and I love it so far (I've only had it for 72 hours). It's such a fun car to drive and I love the interior lights (red & purple). Bill was right there with me through the whole process, was patient while I asked questions and even set up my satellite radio for me! When it came time to purchase, Joe in financing handled all the paperwork. He gave his full attention to me and explained everything very clearly. Again, I felt no pressure from Joe to purchase un-necessary service plans or "extras" that I felt like I did not need. He explained what each document was before I signed it and gave me time to look over everything carefully. I did purchase the platinum extended service plan because if fit my needs and I like having the extra peace of mind that it gives. Joe was polite & the financing was done in a professional and quick manner. Bill & Joe were both great! I hope the service after the sale is just as good.

rosebug1979

16 de jun. de 2011

Steve has been helping us take care of our Jetta for the past few years and I am very pleased with the level of service he always gives. He is prompt to answer our questions and goes out of his way when he can to keep us satisfied. I have recommended and will continue to recommend Steve to all of my friends with VW's!

nelliemae

15 de jun. de 2011

I love working with Harper Volkswagen! They are always so efficient and so helpful! What I appreciate most is that when I call ahead, they are always able to provide me with a loaner car so that I can run errands while they are servicing my vehicle.

rclucy

14 de jun. de 2011

Every time I have a problem or take my car in, Andy or Jeffalways make me feel welcome and there is a personal touchwith them. They are a huge reason why I enjoy comingand trust Volkswagon. There is just one complaint, the other Service Tech, Steve, has no wherenear the Customer Service as Andy & Jeff. He has called my two young boys out infront of me. You just do not do that! No personal touch or near the personality as Andy & Jeff. They truly seem tocare.

djt1025

8 de jun. de 2011

I came in looking at a specific model (EOS) and Bill walked me through the 2012 model faetures/benefits and knowing my hesitstion to purchase certified pre-owned vs new, showed me a pre-owned and walked me through the features/benefits and really explained the difference in warranty information, etc. He also offered a fair price either way I went. I would up purchasing a low mieage pre-owned and couldn't be happier. Thanks Bill!

mfizzano

8 de jun. de 2011

very freindly and informative with no pressure. dealership was clean and neat. dealer was upfront with all costs. vehicle was at a fair price. fistbtime i left a dealer not feeling like I got ripped off.

LeanneF

24 de may. de 2011

After my previous problems with Harper VW,Mr. Shannon Harper called to apologize for the experience that I had. Mr. Harper was a pleasure to talk to, and genuinely concerned about how Harper VW could regain their reputation with our family. He suggested solutions to the problems, which my husband and I thought were excellent.We are happy with the outcome and look forward to doing business in future with Harper VW.Thanks again to Shannon Harper!

lfletcher

29 de abr. de 2011

Unfortunately,my car was in the possession of Harper Volkswagon during the most recently hail storm. It was there for a recall repair and oil consumption test. When I went to pick it up, ALL 3 men in the Service Department assured me that my car had been kepted inside and had not received any damage from the storm. Because I had an appointment, I did not take the time to inspect my car. When I arrived at my appointment and exited my car -- I could not believe what I saw. Hail damage!!!! All over my car.I immediately called back to the dealership. I know that their receptionist received the brunt of the complaints yesterday, but she was rude. When I explained that I did not want to leave a message, that I wanted to speak to a Manager, her response was a basic, "this is not my fault or problem." Then to make matters worst, the person that I spoke to -- Mike -- was the most insulting, rude person that I have had the unfortunate opportunity to speak with.In a nut shell, Mike was very clear that Harper VW was not responsible for my vehicle, even though they had possession of my car. He told me that I couldn't hold them responsible anymore than I could hold a movie theater responsible if I went in to watch a move and my car received damage from hail. I have NO idea what he was talking about. Mike explained that the damage was an "act of God" and Harper's wouldn't take care of the damage.There is something quite ironic with this -- when I dropped my car off for the repair, I was required to sign a document stating that if the loaner car that I received came back with any damage, MY INSURANCE would be responsible for the repairs. Fortunately, the loaner car was returned WITHOUT any type of damage (the loaner received better care by me, than my own car received by Harper's).I will NEVER buy another car from Harper's, nor will I ever return my car there for service -- these people can't be trusted -- they are dishonest, dishonest and dishonest -- nor are they responsible business people. I wonder how they would have felt if this had happened to their car.

byoung18

21 de feb. de 2011

After dealing with a car accident that left my vehicle totaled, I searched around different places to find a good car for a reasonable price. The people at Harper Volkswagon were able to help me so much. After I gave them my price range, they had the perfect car for me, a 2003 Nissan Altima. I love the car! The customer service was amazing! I would highly recommend this dealership to my friends and family, wether it is for a new car or a used one.

mrschaad

17 de feb. de 2011

Excellent Service and Super friendly staff. They were only going to give me $800 trade for my old vehicle and Bill suggested I sell it on Craigslist, which I did (in one day)and got $1900! He said that if I sold it before my JETTA came in, they would give me a loaner. Which they did, even dropping it off at my work. Catered to all my neede & made my first new car experience wonderful. This is my first VW and will definitely not be my last.So glad I will be bringing my new car to them for future service/maintenaince. Will recommend to all my friends and family. TOTALLY LOVE, LOVE my new JETTA!! Thanks Harper VW.

XGC Driver

14 de sep. de 2010

We have taken our cars in for service for years and have never been treated the way the other raters described. We are always treated like family. Nothing has ever been damaged and our problems are taken care of quickly. As for the CEL, its a VW... you will always have CELs. And if its too expensive to get worked on, get a Ford... geez!

jbaesar

4 de sep. de 2008

This is the first car I purchased on my own and I'm not sure if it's because I'm a young female who doesn't know very much about cars or if this is just the way they treat their customer's in general...but I have the very distinct feeling that I'm getting ripped off everytime I take my car in. The first instance was when my check engine light came on and my car was running sluggishly (it's a 2007 rabbit). The man in the service department asked me if I ever topped off my gas tank when filling up. I told him "Yes" because he explained that it was very important for him to know the truth...and I figured that it couldn't possibly be the problem because it's something I have done with every car I've driven and I usually only round up a few cents. The man came back and explained that because I overfilled my gas tank (according to him this was the only explaination) it damaged my charcoal filter and that it would have to be replaced (for $400+!!!) I asked if would be covered by my warrenty he curtly told me "No" because my manual clearly states not to overfill the tank (which by the way it doesn't, I've now read the whole thing) and that if I had taken the time to read my manual like I should have this would not have happened! Cut to a couple of weeks later, after the very expensive repairs, and my check engine light comes back on. This time there is absolutely nothing wrong with the car but amazingly I'm still charged for service, even though the light only came on because of a malfunction that they can't seem to fix. If that wasn't bad enough, I had the same check engine light problem TWO more times after that. Those services I did not pay for because I threw such a fit that I was in tears and I'm pretty sure they just wanted me to leave. Last but definitely not least, my car is in for its 20,000 mile checkup, the gas tank will not fill up all the way, and my check engine light is on AGAIN! The first thing the man in the service department asked me was if I was topping off my gas tank again(not only was the question in of itself insulting, but the way he asked was so condescending, I would have thought I was in the first grade all over again) I am now in the seventh hour of waiting for my car and I have an awful feeling that I'm about to be blamed for whatever issues my car is experiancing this time. I am very upset about the way I'm being treated and I know that I will never buy a volkswagen again because I am so offended with the way I've been treated...Buyer beware Harper Volkswager!

db52

12 de jul. de 2007

This is the worst experience I have ever had in dealing with a car dealership. The staff were all terribly rude. I paid for an extended warranty on my car, however, this dealership refused to honor my warranty stating that they do not offer this warranty and since they don't offer it, they do not honor it. I will never take my car to them. I will drive the 2.5 hours up to Lexington,KY to Don Jacobs to service my car. Next year when my wife buys a new car, my wife and I will go up to Don Jacobs to spend our money. Harper has lost my business and in my opinion made a serious mistake.

mollie

5 de feb. de 2004

Our car has been in for lock problems 8 times. The first 7 times they either diagnosed it as an internal failure or "could not reproduce". After keeping our car for three weeks and reproducing the problem they have determined on the eighth attempt that the locks are not designed to work all the time because we have CRANK WINDOWS!!! They worked perfectly every time for 14 months but I was told it was because of something I was doing differently. They now only work part of the time because they were designed that way!? I said if they would get me the technical literature stating that the locks were intended to work like they said, I would accept it. They haven't. They also dented the running board with their floor lift and said they didn't do it. When I asked them to AT LEAST LOOK AT IT, THEY REFUSED AND BANNED ME FROM THE DEALERSHIP! They said they didn't want our business and would no longer provide us with a loaner for warranty work. (They promise a loaner if a car has been purchased there and we have bought two new cars there.) Two body shops have confirmed that the dent could only have been made by a floor lift and no one else has had it on a lift. I have already found out about one other person that was also "banned" from the dealership because of warranty work problems. Don't do business with Harper's VW, Porsche, Audi, Acura, Jaguar, etc. They sell expensive cars and treat their customers like dirt after the sale. (They also tried to sneak in a $129.00 charge on our last car for "services and processing.)