Michelle

8 de nov. de 2016

I found this experience to be awesome! I could not have asked for a better sales person and quicker finance process. From the moment I called to check availability, I had nothing but excellent service. Totally worth the drive for me!

Richard and Tracy

7 de nov. de 2016

They worked with me to get me the vehicle as soon as possible. Everybody was very helpful and friendly.

William and Laurinda

7 de nov. de 2016

Very friendly. Great service. Nice small-town feel.

Jordan

7 de nov. de 2016

Everyone was very helpful and friendly! I would recommend everyone come here and work with Kip to find the car you like.

Scott

4 de nov. de 2016

Great experience! Very fair and honest in working out my deal with Hartway Motors.

Timothy

4 de nov. de 2016

Ben was very personable and low pressure. Nicole was very professional and efficient with financing. Great experience. Really like this place and would recommend it to anyone.

Rachel and Tobey

1 de nov. de 2016

They were very helpful during the process of getting my Jeep

Faith and Lee

1 de nov. de 2016

Great place. The overall experience was wonderful

Michael and Carol

1 de nov. de 2016

Very impressed with salesperson, Tom. F&I manager Nicole, was very professional and helpful while completing the paperwork! It was a no stress purchasing experience.

Clarissa

1 de nov. de 2016

Buying process very easy and fast. Everyone at the dealership was great.

Colin

31 de oct. de 2016

You guys were great! I'll be back again for sure!!

Howard

29 de oct. de 2016

Good to get BIG dealer prices at a small home town dealer where they know you every time you walk in from top to bottom.

Florence

28 de oct. de 2016

It was very Comfortable, and a very easy and fair process

Kevin

28 de oct. de 2016

No pressure. Friendly people all around, this is the place to go! They even beat a bigger dealer on payment. (Go Hartways)

Amy

27 de oct. de 2016

Very friendly, made me feel important. Great team effort on all to help me pick out my new vehicle.

Adam

27 de oct. de 2016

Great Service. Love the vehicle and great customer service.

Kevin

27 de oct. de 2016

Best dealership I have ever dealt with. First class from the top to bottom. Everything goes very smoothly.

Ashleigh

24 de oct. de 2016

John Poler and everybody in the dealership were amazing.

m3matt

13 de ago. de 2016

If there was an option to give 0 stars I would have picked that. Here's my story. Back in April I bought a 2010 Audi A4 from Hartway. I bought it from them because I was looking for a specific year/body style with black interior and exterior within a certain price range. Normally I would have gone through an Audi dealer but I was unable to find exactly what I was looking for. So I bought the car and noticed that a few of the tires were bald. In order to pass inspection they would need to be replaced. So they replaced them and the sales guy, Tom O'Sullivan, who I was working with said that they had to "special order" the tires because they were a rare tire size and were supposedly "very expensive". So he made it sound like I was getting a good deal. Well I looked online and those tires and the brand they put on were the cheapest of the cheap and are only about $55/ per tire. Then I had to take the car in for a 4 wheel alignment and pay $106.92 to have it aligned. Any idiot knows that when you put on new tires you should have it aligned so either their mechanics are incompetent or they just didn't give a crap. Also the reason it was out of alignment and only 2 of the 4 tires were worn irregular was because the rotors and pads were worn irregular possibly due to the sliders in the calipers or the calipers themselves. I just can't believe that they wouldn't have fixed the issue before selling the car. I feel like they just wanted to take my money and make a quick sale. But that's nothing, here's where it get WAY worse. After about 2 weeks of driving the car the oil light comes on and says to add a quart of oil. Added a quart and continued driving. Decided to have the oil changed again and topped it off. Approximately 2 weeks later it came on again. I researched the car online before I made the purchase and didn't see any bad reviews, etc. So I googled the year, make, and model and put oil consumption in after that and turns out that the 09, 10 models have a problem with the pistons that cause the car to burn excessive amounts of oil. About 1 quart every 700 miles, also because the oil consumption issue was settled as a class action lawsuit it does not show up as an open recall. Called Audi USA and they said that they "may" be able to work with me but I would have to take it into an Audi dealer to have serviced and go from there and normally would be covered under warranty but I was over the mileage. So I call Hartway Chevrolet and spoke with Sarah Brower and told her about this problem. She said that she would let one of the higher-ups know about this. The next day I got a call back from Mike Kuhmamn who is their used car manager and sales consultant. He basically gave me the run around and told me what I wanted to hear just to basically get me off the phone. At first he said it wasn't covered under the NYS lemon law and also because I had already drove the car over 1000 miles there was nothing they have to do legally. Well my issue is the fact that you wouldn't have even known if the card burned that much oil without driving it for close to 1000 miles anyway. Then he just told me what I wanted to hear and said that he'll make some calls and see what he can do which was a bunch of crap because I never heard back from them. They never offered to give me a partial refund or to even ask if I wanted to return the car. He just acted like he had no idea about the issue. Well if you didn't know then you shouldn't have bought the car at auction and regardless they should know what they are selling. They never ONCE offered or did anything to try and make it right. I got ahold of the folks down at Schmitt's Audi and Volkswagen and they were able to do the work at the warranty rate and then Audi USA stepped in and covered 20% of that rate. They did not cover it 100% because I was past the mileage warranty but they did work with me and corrected Hartway Motors mess, however it did cost me $2800 for new pistons and rings. Thanks for nothing Hartway. I can see why small dealerships like this are a dying breed and slowly going out of business one by one. Hopefully Hartway Motors isn't too far behind because with the way I was treated and the horrible service and the fact they just wanted to get the car sold they deserve to go out of business. I know a little more than the average person when it comes to cars and for them to not fix the issue with the oil, putting on new (cheap xxx tires) without having the vehilce aligned, or brakes when you could run your hands long the rotors and feel that they were warped and not have taken care of this gives me reason to belive that all they care about is taking your money. I would NEVER EVER recommend this place to anyone unless you like getting screwed over. When you buy a car from a dealer it should be in sound mechanical condition and if it needs parts then they should be replaced before the sale. Bottom line is that the dealer should take responsibility for every car they sell and not play the "we didn't know" card. Thanks for nothing Hartway,

Announymous

9 de ene. de 2016

Purchased a new vehicle from Hartway motors. I couldn't pick the car up on the day it was ready because the guy who sold it to me had the day off. The secretarial staff that was helping me was too worried about texting whoever she was texting in the middle of assisting me. Took the car in for oil change part of the package deal they never gave me an invoice. Requested several times still do not have a copy. Receive random phone calls that I need this or that done even though I just got the services done. There appears to be a huge lack of communication within the company. I honestly would not recommend this dealership. You would be better off going to one of the bigger dealerships for better service. Better chamce od one person knowing what the other person is doing 5 feet away from them.

Susan P.

12 de dic. de 2015

Drove almost 2 hours to find this gem of a dealership! Bought a used 2013 Chevy Equinox and could not be happier. No pressure from this dealer what so ever. My salesman was Tom Beach, best car buying experience ever. So worth the drive!

Shaun Oberther

28 de abr. de 2015

Look you can purchase a new vehicle from any Chevy dealer but when you can buy a new Silverado from your HOME town dealer the people you know and trust it becomes priceless ! Thank you Hartway family , a special thank you to Kip Lonnen for all your hardwork as our salesman you are truely the man , and thank you to all the Hartway staff its the service you provide and your commitment to your home town thats makes you the very best.

Ron T

24 de abr. de 2015

I stopped into Hartway on a Wednesday and picked up my used Chevy Cobolt on Friday.I have never had such wonderful customer service at any dealership like i experienced at Hartway and my salesman Tom O'Sullivan was the best. I would definitely do business with Tom and Hartway again as well as recommend Hartway to friends and family.

mitchell harmer

12 de abr. de 2015

never thought buying my new truck would be so easy. sales department made me feel rite at home and helped me weight all my options! this is the third vehicle I have purchased here and im positive it will not be my last !!

J Richards

1 de feb. de 2015

Towards the end of December, I decided that I had wanted to start shopping for a new car. I mentioned this to my dad on New Years Day, and to my surprise, found him going through the paper the next morning looking for cars. My brother mentioned that Hartway had a Cruze that would be perfect for me. My previous car had come from Hartway as well, so I was expecting the same level of customer service I received before. My Dad and I went out and looked, and we were greeted by Tom Beach who showed us the Cruze. I liked what I saw, and the features, and we went inside to talk pricing. He asked me my price range, and I told him and he ran some numbers. He got me exactly where I wanted to be. As someone who has little experience with car dealerships, he explained everything that was going to happen, my trade in, and took me in to see Nicole Schumacher, the Finance Manager who called me throughout the day with updates. Nicole and Tom are fantastic. I had my car at 4pm the same day. Whats funny is that I expected that to be the end of my interaction with Hartway. However, I later received a box of amazing cookies from a local bakery, and even a handwritten card thanking me for my business. That just doesnt seem to happen anywhere else. My expectations with Hartway were met, and exceeded. I love my Cruze, and when its time to trade in, Hartway will definitely get my business again. Thank you to Tom, Nicole, and Lisa. This is an amazing dealership and great group of employees. Thank you for making this a great experience once again!

John Champlin

25 de ene. de 2015

I would like to thank Kip and his staff for the great experience I had purchasing my 2015 2500 HD silverado LTZ diesel truck. It was a non-stressfull small town experience from start to finish. The process began with a simple sit down chat with Kip about the possibility of me purchaseing a new truck with a trade in invoved. I felt no pressure from Kip or anyone thoughout the entire process of Kip educating me and arranging numerous test drives as together we found the right truck to satisfy my needs , wants and budget. To top the deal off I felt I was given a very fair price for my trade in and the interest rate on my new truck was even lower than I had hoped for. Kip Lisa and the entire staff at Hartways are a pleasure to deal with. Thank you and I will certainly be back when it is time for our next vehicle.

The Brown Family

20 de ene. de 2015

Our family has purchased 2 vehicles from Hartway Motors in the passed year. Tom Beach was our salesman both times. Tom is helpful and had a great knowledge of inventory. Bridgett gave us the best rate for our financing. We will defiantly shop at Hartway Motors for our next vehicle. We highly recommend shopping Hartway Motors.

Steven Dutcher

26 de dic. de 2014

I chose Hartway Motors for my very first car buying experience. I worked with Kip and Nicole and was pleased on how smoothly everything went. Kip worked very closely with me to get the best price for my 2014 Chevy Impala (which is an awesome car). Nicole found the best loan options and rates for me. I highly recommend that you make the trip to Medina to check out this dealership..definitely worth it, great selection of cars!!

Pamela Brower

6 de dic. de 2014

I would like to say that i have never had should great service before in my live. A deer hit me totaled my car I went to Hartways right after I left the hospital got there around 11 am had my new car by 4 pm. A big Thank You goes out to Lisa, Sarah and Nicole. They were so much help and so kind and caring.

Melissa Cotter

13 de nov. de 2014

I just purchased my second vehicle from Hartway Motors. Just like the first time it was an excellent buying experience. I knew exactly what I wanted and what I wanted to pay. I went there on Monday night and brought the Traverse home for the night, let Kip know I wanted it on Wednesday and had it in my driveway by 5pm Thursday! Kip Lonnen made my buying experience easy and by the time I got there Nicole Schumacher had all of my paperwork and insurance in order. I cannot recommend the folks at Hartway enough!

Richard hammond

27 de oct. de 2014

This experience was great! Nicole and Tom did better then I hoped for, I will definitely be back to seem them again! I don't doubt that Nicole and Tom will help me with whatever I need in the future.

Bernie helsdon

24 de oct. de 2014

Staff is very friendly and service oriented. They couldn't of helped me more... I will be back to buy again at hartway motors Tom beach and Nicole Schumacher was great

Olaf

19 de sep. de 2014

I bought a used 2014 Suburban - I contacted several dealers to get complete details on Suburbans that I found online so I could make an informed comparison between them and confirm they had the features I was interested in. Some were able to provide those details, but failed to follow up afterward. Not only was Tom Beach able to get me what I asked, but he followed up afterward. We were able to do the bulk of the negotiating on the phone, which was helpful because I didn't want to drive over an hour to not be able to come to terms. I have four small children and no time to waste on pointless trips. Further, after the sale was completed, Tom was able to meet me in Greece to deliver the vehicle, which was tremdendously helpful. And he quickly sent my EZPass back to me after I left it in my trade. I liked dealing with Tom and his approach to the sale. I appreciated that Nicole did not take a pressure approach to extended warranties and other extras. My only small disappointment was that it was implied we could work the price down (or my trade up) a little bit more than what we had discussed on the phone if I came to the dealership. Aside from adding all-weather mats, there was no change in the pre-negotiated numbers. Despite that, I still feel it was a fair deal, particularly after seeing the list price on my trade. Overall, it was a very positive experience. When the need arises in the future, I would happily deal with Hartway again.

Matt

26 de ago. de 2014

Where to begin? The entire staff made the buying process as easy and streamlined as possible, answering all of my questions along the way. The salesman, Tom, was both friendly and knowledgeable when it came to the car I was interested in, and helped make me feel at ease regarding my choice, despite the fact that my skills with a manual transmission weren't as good as I wish they were when I drove off the car! On following visits he even asked how I was coming along with learning; an unnecessary gesture that shows just how caring the workers at Hartway Motors really are when it comes to customer satisfaction and service. The car...I can't say enough good things about the Spark! It is extremely fuel-efficient, currently averaging 39.8 mpg! I recently took it up to IKEA in Toronto with my fiance to get furnishings for our new apartment, and I was shocked at how much the Spark could carry despite its small size. Even the large bag of items and coffee table left me with some room to spare, and I made it there and back on little more than a quarter tank of gas! Don't let its small size fool you; the Spark is both nimble and surprisingly spacious, and is an overall fantastic ride!

Lisa N

13 de ago. de 2014

This was the best, most hassle-free car buying experience I have ever had!! Tom O Sullivan was friendly, helpful, and kept watch for the car I wanted. When they got one in stock he let me know right away and I was able to buy it within 2 days of notification. I loved the whole experience and the showroom was exceptional! I will be a customer for life and highly recommend this dealership. They even sent me a thank you gift! Hartway Motors, you rock!

RWS

11 de ago. de 2014

Our daughter made her first dealership car purchase. She went through the entire process with little help from us. She was dealing with Nicole in finance, who suggested she might get a lower interest rate if she had a co-signer. I loathe going to the car dealerships, but what's a mother to do? So, I went. Not only was it a painless process the car salesman she was dealing with, Tom O'Sullivan, was the salesman we had bought 3 cars from previously! [Different dealership] Hartway Motors is a no pressure dealership who seems to really care not only about their customers but their staff as well. To us, that says a lot about them as a company. What a refreshing experience! They will definitely be getting more business from us! Thank you Tom & Nicole for making this such a special encounter for our daughter!

Karen

3 de ago. de 2014

I have bought many vehicles from Hartway Motors and would not purchase from any other dealer. The service is fantastic and everyone does their very best to meet their customer's needs. Kip takes care of every detail and he carefully explains every feature of the car. He also invites his customers back in a week and he will review all those features. The customer service is also excellent, but it would not let me score excellent for both overall and customer service for some reason.

Happy Camper

22 de jul. de 2014

These guys are the best. They treated me with respect and honesty. Mike and Jim are great salesmen and helped me every step of the way. Great experience. They felt like family!!

Grannygamer

2 de jul. de 2014

We checked out the trucks available from local dealers over a period of several months and finally found the one we wanted which was not far from home at a dealer with whom we were not acquainted. However, the price on the vehicle was so good, we just had to check it out. We were delighted by the "down home" attitude of the salesman, Tom, and his associates at Hartway Motors. They treated us with respect and worked with us to hammer out a deal we could all feel good about. Based on our experience, we highly recommend this dealership.

Marla laney

1 de may. de 2014

I have never had such an easy vehicle purchasing experience...and I have purchased a lot of vehicles. Everyone was so pleasant and respectful, Nicole mad kip was very easy to work with!

DKSTARR

30 de abr. de 2014

Great and quick service. Price was reasonable and staff is very friendly. Would definitely buy another vehicle from this dealer.

Joyce nana

25 de abr. de 2014

Process went very smooth and I was driving away the next day with my new vehicle

Alexander bussenger

25 de abr. de 2014

The entire process was great! They were very helpful with everything. I will be back for my next purchase.

Amy G. Schoelles

21 de abr. de 2014

Tom O'Sullivan was very helpful, friendly. I would like to continue workng with him during the process of purchasing a new 2014 Chevrolet Impala.

Dave

19 de abr. de 2014

Great customer service. Had a new truck out the door in less than three hours!

Cindy Flynn

11 de abr. de 2014

Kip and Nicole were great. Fast and efficient. They made my long-awaited new car purchase a dream come true!

Awelker

11 de abr. de 2014

Very friendly service, answered questions that I had. Asked me if I had any questions. Went over all the information thoroughly

Ang

9 de abr. de 2014

Awesome service,awesome experience!!! Can't wait to enjoy the car!! Glad to start the spring and summer with a new car!!

SP

27 de feb. de 2014

Great dealership! Friendly and helpful employees. Would definitely recommend!

James bridleman

27 de feb. de 2014

Everyone was very nice. Sale went very smooth. Would recommend .

Gina

20 de feb. de 2014

This experience was amazing. They took a bad experience of losing my car and made it great. Everyone was so nice and friendly. I would totally recommend this dealership!

Sharon Tunney

19 de feb. de 2014

Very helpful in buying our used van. Nicole and Kip very helpful and nice! Always like dealing with Hartways.

Terri Furmanski

19 de feb. de 2014

Great customer service. Everyone we dealt with was excellent, very friendly and explained every process.

Frank R.

3 de jun. de 2013

Purchasing a vehicle with Hartway motors was very simple and easy. The staff helped me during every step of the process and helped me get the car that I was looking for.

Sue Miller

5 de ene. de 2013

Great Friendly Service.. No pushy salesman.. Helpful in looking for cars you are interested in while staying in price range :) I will absolutely buy from again!

Midvette

5 de ene. de 2013

I came all the way from Michigan to buy a car here. These folks know how to treat the customer. (I admit, I did live in the area many years ago. I bought mostly parts and service back then, plus a couple of Chevys.) I hope GM does not force them to install the Big Blue "Entry Box" now being attached to the fronts of so many other dealerships. That would ruin the look of the Hartway Motors - not fitting at all. GM took all three GM dealers out of the town I live in now (Lapeer, MI) so I still consider myself a customer of Hartway Motors. Bottom line: Good people.

andrea

30 de may. de 2012

Called with a problem they got me right in.They explained my problem and found the most cost affective way to fix my problem.

Nicole

30 de may. de 2012

Everyone at the dealership was friendly and wanted to help! they had the lowest prices and they made sure to give me the best deal possible. I walked away with no doubt in my mind that they were not trying to get as much from me as possible. They were looking out for my best interest!

HEIDI

30 de may. de 2012

YOU HAVE GOT TO GO TO HARTWAYS. AFTER YOU HAVE GONE TO ALL THE OTHERS GIVE THESE GUYS A SHOT. HONEST UPFRONT LOW PRESSURE I FELT LIKE FAMILY. THEY BEAT EVERYONE ELSES PRICE ON THEIR FIRST QUOTE OTHER PLACES WANTED TO PLAY THE GAME. I WILL NEVER SHOP ANY WHERE ELSE HARTWAYS HAS EARNED A CUSTOMER FOR LIFE..

cheriebeary73

1 de feb. de 2011

We bought a used car from this Dealership after doing much research for a used Chevy Impala, we found this dealership had one that had such a reasonable price compared to the local dealers in the area we lived. So we took the 40 mile drive and it was well worth it. Kip helped us with the sales, and he is fantastic! We left there with a beautiful 07 Chevy impala LT. We liked this dealership so much I recommended to my mom who was looking to trade her 10 yr old Honda, Just 2 weeks after getting our car I took my mom out to Kip and all in same day we were driving home in a beautiful brand new Chevy Cruze! Everyone at dealership is super friendly, there were no hassles, and everything runs smoothly, and they explain paperwork in detail step by step so you understand fully. I have never in my life seen or dealt with a dealership this nice! HIGHLY RECOMMEND AND WE WILL BE GOING BACK AFTER CAR IS PIF FOR ANOTHER VEHICLE!