Denver Walker

18 de jul. de 2016

The service was very good.The staff was very helpful and kind.

Thomas Condon Jr

16 de jul. de 2016

Every time I need their services, they are immediately there for me. Always very professional and polite.

Sara Gourley

8 de jul. de 2016

Brought my Escape in for an oil change. Got right in and was out in no time.

Laura Kiedaisch

7 de jul. de 2016

I was able to get an appointment at my convenience. Work was performed promptly and recommendations for future service needs were given, with approximate costs. All personnel are unfailingly polite. It is a pleasure to get service here.

Denver Kohls

21 de jun. de 2016

Once again Harvard Ford exceeded all of my expectations.....stellar customer service!!

Michael B.

20 de jun. de 2016

I was treated wonderfully at Harvard Ford. The sales staff, finance staff, and service staff all went out of their way to make sure I was completely satisfied with my purchase.

Jonathan Hernandez

15 de jun. de 2016

I had a oil change done to my vehicle. I was able to stay in the lobby and wait for my vehicle while I had a drink. Didn't take much to have the car checked and ready to go.

Terrance Long

7 de may. de 2016

Had an service appointment for an oil change and tire rotation.The auto was promptly taken into the shop upon my arrival for the work to be done plus they updated mt on dash computer.

Christina Stewart

21 de mar. de 2016

Harvard Ford service and sales are very friendly and polite , I have never had a bad experience here. I think they are all great.

Debra Szczap

8 de feb. de 2016

Purchased another vehicle recently. Same great sales as before and always great service!

Faith Quinlan

5 de feb. de 2016

The waiting area here is so nice, and the staff is always friendly. The service managers are very helpful and always answer all of your questions.

Andrew Nellessen

2 de feb. de 2016

I was amazed that they got me in for appointment in short time I called for appointment that got me in right away.

Victor Scimeca

1 de feb. de 2016

Gene in service is the best. GOT ME IN FOR SERVICE on my time schedule. The mechanic found the part that was leaking. He ordered it had it in the next day. When I returned to have the part installed it took less than an hour as promised. I WAITED visiting with a man an his Springer Spainel in the waiting room. Before I knew the truck was done.

Todd Laffin

25 de ene. de 2016

My maintenance for my truck is done on time and have never had any problems with the Staff.

Andrew Bicknase

22 de ene. de 2016

The service department ran some test and suggested something that may have interfered with my navigation/entertainment brain box. So far, one of the two problems keeps rearing it's head back up, but Gene suggested that we wait a little longer to see if the other problem turns up again. I am completely satisfied with this decision.

Michael Defalco

18 de ene. de 2016

My total Harvard Ford experience was professional & courteous. Vehicle was repaired on time. I always appreciate being recognized & remembered as a valued customer. Thank you !

Thomas Fick

16 de ene. de 2016

Purchased f350 super duty ,brought it in for oil change and was in and out in no time.

Richard Erb

10 de ene. de 2016

Low pressure sales. Alex and the team at Harvard Ford are fantastic to work with. Saved me lots of money and provided strong customer service. I will be back.

Willam Lentz

9 de ene. de 2016

I always come in for an oil change. Same price as the oil shops, but the inspections are by a mechanic for my Ford. It is not done by some high school kid.

Rebecca Mcdevitt

28 de dic. de 2015

Service at Harvard Ford is superb! Have recommended Harvard Ford to many friends and family!

Happy Customer

24 de dic. de 2015

All of our Harvard Ford experiences are great.From buying to service.Friendly people doing a great job

Jen Anderson

22 de dic. de 2015

I called at last minute to see if Harvard Fired had time to service my vehicle, and they did! Thank you for working me in!

Berger family

20 de dic. de 2015

Able to schedule service on a Saturday with little notice. Great care as usual.

Chad Meck

12 de dic. de 2015

great service but just takes a little to long but well worth it

Mike Eames

3 de dic. de 2015

not a problem with service staff their knows how to treat there customer/

Dennis Ortlund

30 de nov. de 2015

Harvard Ford always works with my schedule, I'm very happy with the service I receive there.

Jo Anne Fleshman

28 de nov. de 2015

Friendly professional quality service. Clean restrooms.

Clarence Lutz

21 de nov. de 2015

I purchased my 2011 Ranger 4x4 through Bruce Coleman and it don't get any better then Bruce. I always have my Ranger serviced at Harvard Ford for their Excellant Service. Thank you Bruce and Harvard Ford. Don't ever let Bruce Go. He is a tremendous asset to your Sales Staff. Clarence (Clancy) Lutz Spring Grove, IL 60081

Julius Stelter

20 de nov. de 2015

Ford escape. Service was excellent. Helpful, no pressure. Couldn't be better.

Marilyn Madia

17 de nov. de 2015

Bruce Coleman is my salesman and as always he was very kind and helpful. The whole staff was very helpful.

Jay Fox

16 de nov. de 2015

I have been buying Fords, and only Fords, in Harvard since 1992, beginning with an Escort wagon purchase from Regan Ford.This was my sixth purchase in 23 years. I keep returning because I trust them.They are honest and helpful, and will work diligently to find me the best value possible. Their service department has never tried to sell me items and/or services which I do not need.One of my family members has also purchased three vehicles from the dealership.Although I do not live in Harvard, IL, it is well worth the trip.

John Lowry

9 de nov. de 2015

Infiniti QX60, service was done on time and great service.

Cheryl Passenheim

7 de nov. de 2015

As always great service. Had an issue with my new Explorer and it was handled quickly and professionally

Bob Wiszowaty

3 de nov. de 2015

Service manager, Gene, is always helpful and pays close attention to the safety of our vehicles.

Lawrence Weidner

29 de oct. de 2015

Your service dept. (everyone) did an awesome job and got the job done as promised. Thanks!

Sarah Lee

27 de oct. de 2015

Staff service called about computer update for trans was able to make an appointment and took less than 30 mins and had car by door for me. Ford focus year 2012 excellent staff and manager

Edwin Detlefsen

21 de oct. de 2015

harvard ford did an exceptional job, they worked with in my schedule and gave me shuttle service to and from the train station. what can be better.

Timothy Zeman

15 de oct. de 2015

I have been doing business with Harvard Ford for over 25 years. They are and always have been extremely professional, customer orientated and just plain "nice!!"

Todd Laffin

9 de oct. de 2015

Friendly and great follow up after work was completed.

Roger Harris

7 de oct. de 2015

Your people were very friendly & courteous. Repairs were done just as explained. Overall it was as nice an experience as a costly repair could be. Thank all of your people for their service.Roger Harris

Cheryl Passenheim

28 de sep. de 2015

Great people knowledgable go over and above for customers. Wouldn't buy a vehicle anywhere else.

Aileen Brown

28 de sep. de 2015

Everyone was great! The car was fixed quickly and returned the next day

Mike Abell

24 de sep. de 2015

Came in for oil change with no appointment, they were able to get me right in and out in less than half an hour. Good job guys!

Erick Helsing

17 de sep. de 2015

The staff is always nice and drives me to work when I drop off my vehicle.

Jan Kimmell

8 de sep. de 2015

New Ford Expedition. Staff was completely professional. Service was done in a timely matter. Will be doing all service in Harard

George Hemesath

8 de sep. de 2015

I am new to the Harvard area. I brought my 2009 Ford Flex in for "the works" as I always have done at the dealership I purchased this car at. I was treated like I was their only customer. Very friendly, professional,courteous, detail oriented and quick. Also saved me some $ on future visits as I was told it is not really necessary to rotate so often - perhaps every other instead. Thank you.

Donna Holst

6 de sep. de 2015

I was greeted by the people in the service dept and treated with the utmost respect and they seemed to care about my worries and concerns.

Deborah Huml

6 de sep. de 2015

I purchased a 2013 Ford CMax Hybrid from Harvard Ford and have had all servicing done there. I appreciate the timeliness of getting in for appointments, the courtesy of service staff, and the quality of work done on my vehicle.

Harold Cubillo

2 de sep. de 2015

As always, the people at Harvard Ford are friendly, professional, and accommodating. The service is on point and fairly priced. We love the "small town" feeling and that's what will keep us going back.

Donna Shepston

24 de ago. de 2015

We always receive great service at Harvard FordThat's why we buy and service our vehicles at Harvard.We know them and they know usKeep up the great service with a super team of employees

Anthony Koss

18 de ago. de 2015

Service was prompt, courteous, and effective. Having experienced service on my autos in 6 states, I can rate you a "10".

Thomas Condon Jr

14 de ago. de 2015

I have a 2008 Escape and a 2013 Edge, I always get outstanding service as well as being treated great by everyone.

Katarzyna Stojicic

12 de ago. de 2015

fast, friendly and most important professional service. Thanks.

Debra Szczap

11 de ago. de 2015

Always great service. Staff knows their customers by name and treats them very well.

Valued Customer Syte

3 de ago. de 2015

service technicians seemed very well versed in all service bulletins, potential money saving "recalls" and did not press for me to get additional work done unless it greatly effected safe operation of the vehicle.Received a heads up call to alert me to when the car would be ready for pickup etc.

Dave Gonet

22 de jul. de 2015

I went in for an oil change, and they changed my oil!

Catherine Finley

15 de jul. de 2015

Routine maintenance done in less than an hour. In and out with great service!!

AJB

13 de jul. de 2015

Took me with no appointment, Very friendly and remembered be from previous time being in there.

Elizabeth Tanner

13 de jul. de 2015

I was great. The initial gentleman who did my take in wasn't my favorite, but the workwas good as usual.

Denise Andresen

10 de jul. de 2015

Your Service Manager, Gene, was outstanding as usual; very helpful, patient, informative. Ashley, the checkout clerk, was extremely pleasant and personable. Always a pleasure to come to the Harvard Ford dealership for oil changes and servicing.

DeWayne Moore

7 de jul. de 2015

I had no problem at all. they did my oil change. they were very friendly.

Cheryl Snow

4 de jul. de 2015

Recently had my oil changed and service for my 2014 Ford Escape. Service is always friendly and professional.

Elmer Vickery

2 de jul. de 2015

Definition of Harvard Ford: Excellence in Friendly Professional Service.

Wayne Lowrey

1 de jul. de 2015

really fast service. I was in and out in no time. good experience.

Thomas Condon Jr

30 de jun. de 2015

The whole staff was great. The service is always exceptional. That is why I have bought two Fords.

Polo Fabian

26 de jun. de 2015

This was the best service I got in a long time. Eugene the service manager treated me with respect.

Terrance Long

23 de jun. de 2015

was in for a oil change with a scheduled appointment and I was out in an hour.

Raymond Ruhff Jr

23 de jun. de 2015

I have a Ford Fusion,20013.The service up to this point was great.The staff was also great.I have no complants at this time.A job well done.

Willam Lentz

16 de jun. de 2015

I was received right away and service was preformed in minutes.

Dave Gonet

11 de jun. de 2015

Everyone was helpful, friendly, and the service was provided well

Robert Nolan

6 de jun. de 2015

The experience was satisfying as usual at Harvard Ford.

Bruce Dietz

2 de jun. de 2015

After totaling my car in an accident involving an intoxicated driver, we needed to replace our car rather quickly. Over four days we visited dealers for Ford, Chevy, Honda and Toyota. We test drove numerous cars and decided that we liked the Ford Fusion Hybrid the best.Harvard Ford brought in the exact model we wanted and couldn't have been nicer. The service was excellent and we love our new car!

John Lowry

31 de may. de 2015

Infiniti QX60, you took care of the 15,000 mile service.

Katarzyna Stojicic

29 de may. de 2015

I lease ford focus. Service was very professional. I do not know too much about cars and lease documents. They explain everything to me about whole process. They save me a lot of money with deal I was given. I will never use different place in the future!!! Thank you so much.

Steven Schultz

29 de may. de 2015

Owner Sean Sivore and salesman Dave Allison were great to work with. I am looking forward to many great miles with my new Edge.

Colleen Hennesy

28 de may. de 2015

The service is quick,convenient. I can work in your waiting area and all of the staff are friendly.

Timothy Zeman

22 de may. de 2015

I took my car in for an oil change and not only did they change the oil they did a complete check of the car at no additional charge.Sean and his team are world class!!

Howard Ficht

20 de may. de 2015

Your service was excellent. I felt that there was some urgency about what was wrong with my car and you got me in at your earliest available time and I appreciate that. All service was done in a timely manner and your call back service with what the charges would be was also done in a timely manner. Thank you for the good experience with your service department. Cheryl and Howard Ficht

Chad Meck

20 de may. de 2015

iwas great they were very nice will buy from them again

Maryalice Jahrke

12 de may. de 2015

always the best serviceall staff friendly and helpful

Jay Fox

11 de may. de 2015

Since 1992, I have only driven Fords, and I have purchased every one of them up in Harvard.One of my daughters has also purchased vehicles from Harvard Ford. Combined, we have purchased eight vehicles in twenty-three years. Although I live in Crystal Lake, it is more than worth it to make the drive to Harvard. The service is excellent and the price is fair. I have put over 100,000 miles on four of the five vehicles, and the fifth (my Fiesta) is rapidly approaching 50,000 miles. Thanks for such excellent products, and such great work.

Don Woodside

7 de may. de 2015

The parts department ordered the parts I needed and my total cost( parts and labor) was exactly what they quoted. I really appreciated that. Best Regards----Don Woodside---Walworth, Wisconsin

Penny Goad

5 de may. de 2015

Service was courteous and expedient. I was kept informed as needed throughout the repair process.

Dexter Barrows

5 de may. de 2015

Brought my truck in for warranty work and it was repaired very fast and with no issues

JJS

4 de may. de 2015

Purchased a 2015 Ford Escape. Our Dealership did not have the exact vehicle we were looking for but our sales person went out of his way to find just what we were looking for. Between him and his sales manager they managed to find all available rebates for us and the best financing. After taking ownership our sales person made it a priority to help us learn the features on the vehicle which was an immense help seeing of all the new technical features the new cars come with. Other family members have done business with Harvard Ford but we have never had the pleasure, but will definitely do business in the future and highly recommend them to our friends looking for a vehicle

Laura Kiedaisch

30 de abr. de 2015

I was welcomed promptly by the service manager. After a reasonable wait, my oil change was completed. Upon receiving my keys, I was advised that brakes and wipers should be replaced at the next oil change. That lets me plan ahead financially for that visit. Overall, I am very pleased with the quality of service I receive at Harvard Ford.

Robert Poynter

28 de abr. de 2015

As usual the service department did a great job technician did a great job

Joseph Bruske

27 de abr. de 2015

very pleasant. They gave me a ride home and picked me up when my car was done.

Marilyn Madia

25 de abr. de 2015

This is my first time dealing with Gene for my service needs on my Escape. I was very pleased that I received just as good of customer service that I had received from Angelo in the past. I really liked the fact that they washed my car after servicing it. That was a treat. I wish Gene, Angelo and Sean good luck in there new positions with Ford.

Peggy Hoeppner

24 de abr. de 2015

Very helpful and courtious, very clean store. Great people. Honest.

John Loftus

21 de abr. de 2015

My experience was okay. Unfortunately I didn't look closely enough at the vehicle. I found a damaged light on the outside mirror and another one for the Liscence plate light. Still waiting to get repairs. I hope your service department will work with me.

Suzanne Forti

21 de abr. de 2015

Great service dept, quick and thorough. wouldn't go anywhere else

Gretchen Peczkowski

21 de abr. de 2015

As always, Harvard Ford took care of our truck in a timely and professional manner. We have many choices of where to purchase and have our vehicles repaired but we choose only Harvard Ford.

Valued Customer Priewe Dennis

20 de abr. de 2015

Service was done in a very timely manner with a full explanation of the work.

Jo Anne Fleshman

11 de abr. de 2015

Very prompt, extremely helpful, efficient service.

Terrance Long

25 de mar. de 2015

They performed the work that was requested in a timely manner especially on a busy Saturday.

John Lowry

23 de mar. de 2015

Working with your staff has made the experience in servicing my care very easy. You do a very good job, have it ready when you say; I will certainly continue to bring my care to Harvard Ford.

Pamela Nellessen

23 de mar. de 2015

Ford Escape. Great dealer. Service wonderful. Always very pleased.

Norman Schreiner

18 de mar. de 2015

More realistic estimate of time needed for repair.

Jordi Lopez

11 de mar. de 2015

Service was fast and well done! The mechanic did an excellent job on my car

Jeff Pawlicki

10 de mar. de 2015

2015 Ford Explorer SportFirst oil change. Free car wash!Very friendly staff while waiting. Gave my daughter a balloon. This will be our new #1 dealer. All we buy is FORD!!!!

David Gano

10 de mar. de 2015

LOVE this store. Have been very helpful and responsive to inquiries and service needs

MaryAnn Hay

10 de mar. de 2015

As usual, Angelo is courteous and attentive. Never acts as if any question is a waste of his time, or dumb. Service is done in a very timely manner, and I never feel as if I've been pushed towards services or products I don't need. Oh, but I wish they had decaf coffee!! or some caffeine free pop in the waiting area.We also own two trucks 2008 F250 and 2012 F150 and the service on those is also impeccable. I really enjoy the team at Harvard Ford and although we love our trucks, I just wish I were happier with my 2011 Edge. My next car will probably cause me to have to use another maker's service center, because it won't be a Ford. :(

Victor Scimeca

10 de mar. de 2015

Gene Very helpful. Had the oil changed and tires rotated for fifty four dollars. Mechanic found a rattle that was driving me nuts and fixed it under warranty.Murphys law came into play. When I returned home there was a flyer from Harvard Ford offering a oil change and tire rotation for thirty nine dollars.

Marion Urbanski

5 de mar. de 2015

Nice job quick and to the point no hassels,!! . . . . . . . . . . . . .

Harvard girl

4 de mar. de 2015

very customer oriented. prompt service and easy to deal with.

Wayne Valley

3 de mar. de 2015

Always good. Always willing to help with service and sales with any issue regarding vehicle's.

Clarence Lutz

3 de mar. de 2015

I was at the Dealership with a Friend that I recommended to look at and purchase a F-150 from Bruce Coleman. I was due for service on my 2011 Ranger 4x4 and decided to have it serviced unannounced if possible. The Service Dept. had some extra time and took me in right away. We went to Lunch after dealing with Bruce and my Truck was done when we got back. Very good for a last minute appointment. Thank you Harvard Ford. Clarence Lutz

Elmer Vickery

27 de feb. de 2015

Always receive Fast, Friendly and Quality service from My Harvard Ford. They all go the extra mile to satisfy the customer. Once you are a customer your treated like part of their family.

Caroline Affield

27 de feb. de 2015

Everyone is so very nice...Quick service! I will absolutely go back for all my fusion needs!

Gary Plazyk

27 de feb. de 2015

Excellent job, as usual! Harvard Ford continues to help me get to my goal of 200,000 miles on the Focus I bought new there (I'm at 162,000 miles now).One suggestion: with all the winter salt and crud, I would be interested if you offered a car wash (and deep cleaning / detailing) to be done while I had my car in for service. I'd probably pay up to $30 to $50 for a good cleaning and vacuuming...

Ernest Seaton

27 de feb. de 2015

Great as usual. Very friendly and helpful staff. Every time I'm there they treat me like family.

Edina Daugherty

26 de feb. de 2015

The service department is great, very nice, professional and helpful. Great experience every single time!

Valued Customer Mercy Health Care

26 de feb. de 2015

Always excellent service, friendly and helpful staff. Returned me to my office and delivered vehicle when completed, a big plus!

Patricia Dahlke

25 de feb. de 2015

Great people, great service very proffesional and friendly

Michael Muehlenkam

25 de feb. de 2015

great experience like always.and they have snacks......................................................................

Michael Smith

23 de feb. de 2015

I really appreciate that the technicians were willing to help me immediately and at a time that wasn't inconvenient for me. It was to my understanding that one of the technicians came in early specifically to help me out with my clutch replacement. The car drives excellently now. No noises or sudden car shuddering when the car shifts now. Job well done.

Russ Freeman

23 de feb. de 2015

The service is outstanding. That's why I bring my vehicle to you instead of driving across the street to the Ford dealer in town here.

Jerrar Ingalls

19 de feb. de 2015

They do a good job and they ask first before they do anything with the car. Very thorough and even checked tire pressure

Dennis Svehla

19 de feb. de 2015

We're always well taken care of at Harvard Ford. The service area is always clean and we are always well received.

Andrew Johnson

19 de feb. de 2015

I came into Harvard Ford recently for my regular oil change. While getting checked in, I mentioned to the Service Department Manager that I was experiencing some "hard shifting", and I asked if he could take a look. After completing my oil change, he came over and mentioned that I needed some parts to repair the issue. And, he told me he had already ordered them. Then, he told me that he would call me later to schedule a time to get my car into the shop for repairs. A few days later, I received the call, scheduled an appointment, and then took my car into the shop. I was provided a courtesy car to use during the repair work. Once the work was completed, I received a call, and I came to pick the car up. The car is now driving great! The issue with the "hard shifting" has been resolved. And, I'm very satisfied with the results.

Eric Mahamuth and Marissa Hansen

19 de feb. de 2015

Bought my Ford ranger edge from y'all 6 years ago runs great still!bought our van from there love it always great help there and and the best works to help us with whatever we need!

Katie Meersman

18 de feb. de 2015

I purchased a Ford Escape in 2013 and I absolutely love my purchase!

Lisa Cameron

18 de feb. de 2015

I received excellent service and a loaner vehicle while dealership completed my purchased "Package A" service. Thank You!

Deborah White

17 de feb. de 2015

I brought the vehicle in for a recall regarding the reflashing of the computer, it took longer that anticipated due to the programer not working properly. This was explained to me why it took longer than the norm. When given a choice of the local dealer and Harvard Ford I will lean to take the drive to Harvard.

Robin Lynd

17 de feb. de 2015

I provide my thoughts towards the vehicle type, my needs and payment expectations and the Harvard team performed very well in meeting my needs.

Jocelyn Sebastian

17 de feb. de 2015

Very helpful. Did not take very long. Very thorough check of the Escape. Great customer service and they gave me two free Chicago Auto Show Tickets! Thanks again!

Sara Gourley

17 de feb. de 2015

My Escape was in for 45,000 mile service. Staff was very helpful.

Anthony Koss

17 de feb. de 2015

The little 'extras' were nice. Service is solid...no monkeying around.

Raymond Ayers

17 de feb. de 2015

Appointment times were convenient. "The Works" identified a problem still under warranty. The part was promptly ordered, the appointment was scheduled, and the problem was repaired within the same week. The only part of this experience that I would change, was having a loaner vehicle available that I could use while my car was in the shop.

Matt Williams

16 de feb. de 2015

The two guys that run the Fird Garage are extremely helpful and accommodating to my needs when it came servicing my vehicle. Harvard, IL Ford is a great place to bring your cars.

Mike Eames

13 de feb. de 2015

just in for a recall, problem with gas tank leaks.

Debborah Fudge

13 de feb. de 2015

Everyone is very friendly and helpful, always a good experience at Harvard Ford.

Jo Anne Fleshman

13 de feb. de 2015

All of my concerns were addressed in a friendly informative and timely manner. I feel confident that the service department has the interest and safety of the folks they help! Also the office staff were friendly and courteous.

CyberRanger

12 de feb. de 2015

All the staff were friendly and accommodating. The work done was quality and finished quickly. The price for the servicing of the vehicle was lower than most in the area and worth the longer drive to get to the dealership.

Gretchen Peczkowski

9 de feb. de 2015

I took my truck in due to a recall. The service department handled the work promptly, explaining the necessary work needed.

Jeff Luker

6 de feb. de 2015

Service seemed to go above and beyond the scope of work! Dean was very informative!

james terrell

4 de feb. de 2015

As you walk into the glistening service area you are immediately aware of the ambiance of professionalism like a neon light blazing on the strip of Las Vegas proclaiming - WE WILL FIX YOUR VEHICLE THE RIGHT WAY. Then you are greeted by Angelo who extends his hand as if to say - rest assured you have nothing to worry about. He patiently listens to me explain the problem and endures my amateurish attempt to diagnose the issue. He takes pen to paper as if to provide me with a sense of collaboration as he documents the symptoms and then inquires on my preference of enjoying the warm and inviting environs of the showroom or would I prefer to be chauffered home - I select the latter. Three hours passed and I recognize the number on the caller id - I pick up the phone and like the phoenix, my vehicle has risen from the clutches of disrepair to run like a mighty metal steed and I am happy.

Cecil Woolridge Jr

2 de feb. de 2015

I made my usual Saturday morning appointment for an oil change early in the week. Later in the week, I found out that we needed to attend a Memorial Service for a friend. I explained this to Gene and he got me in a little early and out right away. Thank you!

Craig Mitchell

26 de ene. de 2015

I scheduled an oil change and was able to get the vehicle in on time with no wait and the work was done quickly. I had also asked if a car wash was available and was told that hand washing was all that was available. I did not expect it washed but they did, a nice surprise!

Gretchen Peczkowski

9 de ene. de 2015

As always, the folks at Harvard Ford took care of us immediately. When I walked in I was greeted by name by all the employees who know me. As always, this is the only place we will purchase our vehicles from or have our vehicles serviced.

Paul Miceli

5 de ene. de 2015

Great staff, very helpful! Great experience from start to finish! I buy all my vehicles from them. Great truck!

Valued Customer Syte

17 de dic. de 2014

a little pricey, as all dealer repairs tend to be, but otherwise I am always very satisfied with Harvard FORDs service personnel, parts are OEM, and seem to meet or exceed estimated duration for repairs.

Valued Customer Mercy Health Care

15 de dic. de 2014

Service got me in without an appointment and had me back on the road quickly. Thanks!

Gretchen Peczkowski

8 de dic. de 2014

Harvard Ford is the only place we have our vehicles worked on.

Terrance Long

5 de dic. de 2014

The place was busy,I did have an appointment and I was in and out quickly.

Kenneth/dina Zinn

2 de dic. de 2014

Angelo and Gene are always very friendly and knowledgeable in regards to the repairs that are crucial for both of my Ford trucks. I trust this dealership 100% and will shop no where else in McHenry county ever!Thanks!!!

Andrew Johnson

1 de dic. de 2014

I've been going to Harvard Ford for regular service visits, since I purchased my 2012 Ford Fusion. They are great folks to deal with!

Tom Skok

1 de dic. de 2014

Everyone is just great. Thanks for the service and the time spent.

Yudi Li

1 de dic. de 2014

The dealer Sam is very talkative and helpful. It would be much better if you could accompany customers checking the situation of car and make some detailed report on the history of car.

Eric Nieckula

1 de dic. de 2014

I purchased an F150. Service was excellent, and the staff was top-notch. Very knowledgeable, and great customer service.

Scott Nieman

29 de nov. de 2014

Purchased Chevy Silverado. Very good experience and service.

Clarence Lutz

26 de nov. de 2014

Service was accommodating. Nothing Special. Oil change, New wiper blades and normal checkup.

Philip Costa

20 de nov. de 2014

Clean shop, friendly service at a fair price, all that I expected. Bruce was my salesperson 18 mos ago. Low pressure car buying experience. Will look him up next time I'm in the market for a new vehicle.

Todd Heide

20 de nov. de 2014

Been doing business with them for years, Sean, Bruce, Angelo, Gene and the rest of the staff are good people to work with.

Brittany Dacy

19 de nov. de 2014

We had an unexpected need for maintenance, (dead battery) and the service department was great at getting us in right away to take care of everything. The maintenenance took the amount of time they projected, and within an hour all was set to go. Great service!

Carrie

19 de nov. de 2014

I bought a 2002 Chevy Avalanche the staff was very friendly and helpful. I bought a vehicle that they just received. I told them i wanted to buy it they had it in the shop to get inspected right away. It needed a little work so they fixed it. I live 2 1/2 hours away from the dealership. So when it was finished they delivered it to another dealer so i didn't have to drive all the way back down to pick it up. Excellent service

Elmer Vickery

17 de nov. de 2014

The service was performed without delay and we were very satisfied with the courtesy and personal attention we received. Great Service department and manager Angelo.

Lee Putyrski

17 de nov. de 2014

Thanks for making the purchase of the 2015 Ford C-Max a fairly painless, hassle-free experience. It was worth the extra effort to get out to your location from Chicago.

Debra Szczap

14 de nov. de 2014

I always have a great experience at Harvard Ford. I purchased my vehicle there 2 years ago and have had regular service since. The staff is always courteous and helpful.

James Knutte

6 de nov. de 2014

When bringing in my Fusion Hybrid for a routine oil change, Gene asked me if I smelled antifreeze. I was not having any problem I was aware of; I had just cleaned the car inside and out, and had sprayed some Armor All on the dashboard. I said that was the smell. He said he would have it checked out anyway, and found a leaking heater core. This was not only repaired under warranty, but Harvard Ford also let us have a loaner car.What terrific care and concern, saving me many $$$$ on an unanticipated problem. Thanks to all.

Pamela Nellessen

6 de nov. de 2014

Was excellent service and prompt convenient appointment

Sara Gourley

5 de nov. de 2014

I had my Escape in for a recall and had to get a tire fixed. I had an appointment for the recall, so I brought it in for that and was able to get the tire issue resolved at the same time. They were very helpful in letting me know what best to do about the tire. I was very happy with the service I received.

Christopher Carlson

5 de nov. de 2014

I liked the mechanic a lot. He was honest with me and told me a lot about my car that I didn't know about problems with the car and benefits of the car i had

Paul Clark

4 de nov. de 2014

Always get a fair deal and associates are pleasant to deal with.

Raymond Crooks

4 de nov. de 2014

Great prices offered up front. The truck I bought is great!

Mark Diedrich

31 de oct. de 2014

You did a great job informing me of future problems with the vehicle.

Robert Lukes

31 de oct. de 2014

Service Department worked with us on a difficult problem to diagnose. Always friendly and accommodating.

Kathleen Bough

31 de oct. de 2014

The staff at Harvard Ford are always very friendly and caring. Always taking the time to listen to my concerns. Quick to fit me in and offer a rental if needed. I trust them completely with all my vehicles. Top notch service in a small town!!!!

John Lowry

30 de oct. de 2014

Your service was on time and as always your interaction with the customer is fnatastic.

Stephanie Berry

30 de oct. de 2014

I traded in a lease early due to excess mileage. I told Harvard Ford what I was looking for and they found exactly what I wanted. Bruce and Sean were fantastic, very easy to work with. Dropped the car and paperwork at my house to finalize eveything, made it very easy. I will recommend to everyone. I am a realtor, people ask me for referrals all the time. I will also experience buyers and sellers riding along in my new car on a daily basis - GREAT advertising!

John Cook Iii

30 de oct. de 2014

I have already completed this survey twice previously!!!

Nick Zarlenga

30 de oct. de 2014

Your staff was very professional. And in my case service was great. I was in and out within an hour tops. You put my worries to rest. Thank you harvard ford.

Bill Tengler

28 de oct. de 2014

For the job that i asked for, the staff did a great job. Keep up the good work guys and gals.

Worried car owner

28 de oct. de 2014

My car was acting up, not wanting to start. When it finally did start, the check engine came on. I drove it straight to Harvard Ford's Service area. I told Angelo how my car was acting and Angelo's crew checked it over while I sat in the waiting area. Within an hour, Angelo told me what the problem was, what needed to be done, how long it would take and how much it would cost. A hour & half later, I was back on the road driving my repaired car.

Claudia Ramirez

28 de oct. de 2014

Bruce was very helpful and knowledgeable. It was a pleasant experience to work with him

Harriet Roll

27 de oct. de 2014

Buying my new Ford Focus was a far more pleasant experience than I had expected. I got a lot of information from the internet chat ability with Debbie. I knew what vehicles were available currently and also that I could locate something else if I needed to. When I came in and worked with Dave, he was very well informed about the model that I was interested in. I was able to take the vehicle home overnight to both drive and share with my husband. We decided to buy it and it was a quick, clear transaction. I found the staff at Harvard Ford helpful, direct, and easy to work with.

Laurence Bahnsen

27 de oct. de 2014

It was a pleasure dealing with Bruce he is good at his job.The only complaint I have is that the porter who got my truck ready did a not so good job didn't dust the dash and the windows were streaked and I hate to clean the inside of a windshield! Larry

Tyler Pratt

27 de oct. de 2014

High touch and responsive. I trust the people at the dealership. Great buying experience.

Louis Guidarelli

25 de oct. de 2014

Great service & pleasure to deal with. Sales person was very helpful, and full of information

Jen Anderson

24 de oct. de 2014

Was in for recall work and an oil change. Prompt service. Thank you!

Chirstine Terry

23 de oct. de 2014

I brought my car in for an oil change, and an associate greeted me right of way. He was very informative and polite. There was not to much of a delay with the service to my car, and I would say my overall experience was very pleasant.

Carrie Risse

23 de oct. de 2014

The guys in the service department are great! The receptionist or where you pay your bill are not very friendly at all and I always feel as though I'm 'bothering' them. So uncomfortable...

Donna Holst

22 de oct. de 2014

Great service dept. Very helpful and Betty knowledgeable

Mrs Ron Leopold

22 de oct. de 2014

I was very pleased with the warm and friendly greeting I received when I pulled the Mustang in for an oil changed. Then afterwards I was assisted to the window to pay the bill; but to find out that I was entitled for a free oil change. The girls in the office were very friendly and easy to chat with. Keep up the great and wonderful attitudes and assistances that you all have.

Tom Chapman

22 de oct. de 2014

I was told at another dealer/service shop that the noise was due to tires being worn; however, I was leery of that explanation (even though the tires would soon need to be replaced) and took our Cobalt somewhere else for substantial savings on the tires and still experienced the same noise. So, having received confirmation that the tires were not the issue, I brought our vehicle to Harvard Ford who diagnosed the problem as a bad wheel bearing in the front end. They replaced the bearing and now all is well.Service was performed promptly.Thank you Harvard Ford.

Stan Mcdonald

22 de oct. de 2014

The service dept has continued to address my every need in maintaining my car to original factory specs. Great job and Angelo and his team are serious about customer satisfaction.

Keith Dahlke

21 de oct. de 2014

Angelo and all the mechanics in the shop are very professional and do a fantastic job as always

Louis Guidarelli

20 de oct. de 2014

we were very pleased with the salesman and management personsl.

Daniel Sturm

20 de oct. de 2014

Just purchased an 05 F250 Fx4 quad cab. Best part is it came with a plow.

Randy Smith

18 de oct. de 2014

Friendly help full staff made the buying experience a pleasure

Ernest Seaton

16 de oct. de 2014

Fast service and great people. I'm usually in and out of the dealership within an hour.

Roger Arnold

16 de oct. de 2014

I had a very unusual problem, on a 2013 f-150, that was under warranty, and the service team diagnosed the problem and repaired the vehicle, with no service fee or charge. They handled my problem in a very professional and customer service oriented manner.

Peggy Hoeppner

15 de oct. de 2014

No issues, everyone one was very pleasant. Polite and very knowledgeable.

Louis Guidarelli

15 de oct. de 2014

We were treated fery proffessionally by our salesman snd the owner of the dealership. We leased a New Ford Escape.

Zachary Wisser

15 de oct. de 2014

I just bought a 2012 ford fusion. It had a bad belt, the dealership fixed it in one day. I was given a rental car while it was being repaired. That was nice.

Robert Nolan

14 de oct. de 2014

Service was excellent as usual. I have no suggestions or complaints.

Richard Stryker

14 de oct. de 2014

Pleasant in and out service. Kind employee when paying the bill

Kevin Stupka

14 de oct. de 2014

Recently purchased a 2014 F-150. Service was great and staff were very knowledgeable. I felt very comfortable through my entire experience

William Cullen

14 de oct. de 2014

Pontiac G6, service was great. salesman were helpful and easy to work with.

Jim Anderson

13 de oct. de 2014

I am a fan of the Harvard Auto group, just bought my first Ford and very satisfied with the service,staff and waiting area.Thank you, Jim Anderson

Cheryl Snow

13 de oct. de 2014

UPGRADED TO 2014 FORD ESCAPE. MY EXPERIENCE WITH HARVARD FORD HAS ALWAYS BEEN VERY GOOD. WHEN ASKED I ALWAYS RECOMMEND HARVARD FORD TO ALL OF MY FRIENDS.

George Regas

9 de oct. de 2014

Have a 2012 Ford Escape. I usually call ahead for an appointment for my oil change. Always good customer service. Very friendly staff.

Greta Durkin

8 de oct. de 2014

Great as always! The folks here are always a pleasure to deal with. Fast friendly service no matter what I need.

Michael Smith

7 de oct. de 2014

Did not purchase a car in 2014, but purchased two in 2013

Sarah Aavang

1 de oct. de 2014

I asked for a quote on a backup camera and receive a prompt response via email.Everyone was courteous and helpful.

Valued Customer Stoneridge Builders Inc

30 de sep. de 2014

Purchased a truck and I enjoyed the experience, you were upfront, helpful, forth right and did what you stated you would, no games likes other dealers. I would definitely purchase from you again, even though you are about a 40-45 min drive, thank you

Juan Galarza

30 de sep. de 2014

Fast friendly service. Easy to talk to about any concerns. I always feel good when dropping my 2014 Ford Fusion off. I know it's in good hands.

Patricia Dixon

27 de sep. de 2014

We purchased a 2011 Ford Edge and love it! We test drove three other vehicles and they just weren't right for us. My sales person was happy to just let me take my time test driving all of them and I appreciate that she didn't "rush us along" the process. Purchasing a new vehicle is a big decision and it took us some time to make sure this was the right thing to do. No pressure along the way! I would return to Harvard Ford!

Ray

25 de sep. de 2014

I drove my Fusion and my Focus into your shop for warranty repairs. Not only did you take me right in, but both vehicles were upgraded with required electronic fixes, lubed oiled and filtered:-), and completed at the same time! My wife and I are impressed and will continue to bring our Fords to your shop. Extremely well done.

Andrew Johnson

23 de sep. de 2014

Great group of folks at Harvard Ford. I was treated well and service was fast.

Valued Customer Wendy Gillotti Buckman

23 de sep. de 2014

Always very helpful. Was able to drop my wife off at the train and pick her up. Great Service!

Jennifer Smith

23 de sep. de 2014

It was nice. It was going to be about 4 hours to fix my car. They gave me a courtesy car to use. I was able to get something to eat and do some shopping. When I got back it was a short wait until my car was done.

Michael Jahnke

22 de sep. de 2014

I purchased a 2014 ford f150 stx. The staff at Harvard ford was very courtious and professional. Theoverall experience at Harvard ford was very pleasant.I will definitely consider using Harvard ford inany future car purchases.

Michael Defalco

20 de sep. de 2014

I am completely satisfied with the service I received during my most recent visit to Harvard Ford.

Fred Hermann

18 de sep. de 2014

I sat down in the waiting area, I asked them to look my truck over for fall is approaching. Gave me a list of things that were checked.

Sheila Dcamp

18 de sep. de 2014

Eugene was pleasant as always and was able to schedule my appointment when I wanted it. Service was fast and I was in and out very quickly. Although it is a drive for me to come to Harvard Ford, (50 minutes) I wouldn't go anyplace else.

Thomas Condon Jr

18 de sep. de 2014

Great people,great service. Ford Edge..... They do excellent work. Extremely satisfied.Will buy my next car here again.

Gretchen Peczkowski

12 de sep. de 2014

This is the only place we will take our vehicles for service.

Pamela Nellessen

12 de sep. de 2014

Great! Both sales and repair departments are wonderful

Timothy Stone

12 de sep. de 2014

The service staff was very helpful during my visit. They carefully reviewed the condition of my Taurus, suggested a couple of maintenance items that I did not remember and fixed a minor problem very effectively. My service was done promptly and the service manager reviewed the multipoint inspection very clearly. An excellent service experience.

Harry Seifert

11 de sep. de 2014

Always lets me know how the truck is and what future things need to be done.

Terrance Long

10 de sep. de 2014

I was waited on right away and my car was done quickly.

Donna Shepston

9 de sep. de 2014

We brought our F250 in for an oil change. The service was done quickly and the truck was ready when promised.Our 2013 Ford Focus has a recall on it, so when we picked up the truck we dropped off the Focus for an inspection.It was determined that we needed to have a service on the Focus, so that was scheduled when we picked it up.Harvard is always helpful, attentive, friendly, and they treat their customers well.Whether it's the service department (Angelo and Gene are great!) or the person in the billing department who is always smiling and friendly, or Sean who always makes a point of stopping and saying hello, or Chris our salesman who takes great care of us.That's why we continue to service our vehicles and BUY our vehicles and recommend Harvard Ford to our friends.

Mary Mcdonald

7 de sep. de 2014

Car was delivered and was found to have a strong odor of smoke from preveous owner.Our salesman (Bruce) assured everything would be addressed by their service deptment at no cost to us . The service department and sale department worked together to correct the odor problem and to answer the questions I had about the car. This teamwork approach is why I continue going back to Harvard Ford for my cars and service. They continue to give their customers the quality service they are known for.

Jennifer Devitto

6 de sep. de 2014

Love my new edge. Everyone at Harvard Ford was exceptional. Can not say enough good thing about them. From the purchase to finance to service. Love this dealership.

Elmer Vickery

5 de sep. de 2014

Was very grateful for the work put in by Sam and his manager to get the price down so I could buy the 2011 Ford Fusion. My grandson Alec learned a lot about the car buying process. I'm sure he'll feel confident when he returns for service or his next vehicle. Having him meet with Sean made a great impression on him.Thank You Harvard Ford.

Ron Pierce

4 de sep. de 2014

They provide better service than the dealer I bought the truck from

Terrance Long

3 de sep. de 2014

My car got in the shop on time and the work was done quickly.

Sharon Klingstedt

3 de sep. de 2014

no time to type now. Happy w/serv.

Richard Davis

2 de sep. de 2014

the service provided was great. everything handled quickly and professionally.

Donald Perkins

2 de sep. de 2014

They did a good job. You would of thought though after spending 3303 and some odd cent they could of washed my truck.

Heidi Nieman

2 de sep. de 2014

2014 Ford Explorer - 10,000 mile service

Barb Lamere

2 de sep. de 2014

very satisfied I will definitely continue taking my mustang to you!!!!!!

Aubrey Schilthelm

2 de sep. de 2014

Fast, attentive service, thank you

Sharon Klingstedt

28 de ago. de 2014

They are very helpful, transporting me to work when I drop car and getting it back to me in a timely manner. And they remember who I am when I walk in. NICE! I actually told a Harvard friend who for some reason dropped her car in Woodstock for work that this Harvard facility was really good and so much closer to her home.

John Peterson

28 de ago. de 2014

Everything was great, will have my continued service

Terrance Long

28 de ago. de 2014

I had an appointment at 10:30 am. My vehicle was in the shop right away, the tech did all the requested work, plus a check of the vehicle and I was on my way in an hour( it would have been sooner but a storm interupted power for a few seconds causing computers to go out).

Michael Shafer

27 de ago. de 2014

Great service and Great people,Thanks

William Lentz

26 de ago. de 2014

The services I requested was both timely and at a very affordable price. They beat those 1hour oil change places, hands down.

Paul Clark

26 de ago. de 2014

Angelo and his team have been extremely helpful. Keep up the good work.

John Mensendike

24 de ago. de 2014

Great job on our car, as usual. Angelo and Gene and the technicians always take good care of our cars. Thank you!

Robert Poynter

21 de ago. de 2014

Always recommend Harvard Ford to anyone that is looking for a vehicle or for service

Shirley Stewart

20 de ago. de 2014

Everyone was very helpful and we are very happy with our vehicle.

Veronica

19 de ago. de 2014

The parts were ordered and available promptly within days of ordering. The service time quoted was met and exceeded. The staff was professional and courteous, especially Angelo. He provided us with a sense of security, trust and confidence in the service to be provided.

Robert Poynter

18 de ago. de 2014

E350 van 2012 Excellent service staff Angelo and Gene are always helpful Would and do recommend Harvard Ford to anyone I know that is looking for a vehicle

Tyler P.

6 de ago. de 2014

Bought new Ford Edge. The vehicle is fantastic and the process to purchase at Harvard Ford was outstanding. I would do business with them again.

Greta

1 de ago. de 2014

I am so impressed by the service I have received here. I have always gotten great service here. The evening before a vacation my hatch wouldn't open. I headed over there with no appointment & got helped immediately. They tried to fix it but found it was a faulty latch. They got a new one in first thing in the morning and got my car fixed right away. Our trip was only delayed by a couple of hours.

Tina

24 de jul. de 2014

I have always received honest, straight forward information on necessary repairs on my cars. I would recommend Harvard Ford to anyone looking for a new car or needing service for their current automobile.

George

21 de jul. de 2014

Great service pricing & experience, nice facility, and friendly staff.. I'll go there again.

"Elle Wood"

5 de feb. de 2014

This place is simply the BEST! If you are looking for a new or used car, and want the very best in customer service and pricing, please visit Harvard Ford. We took the drive from Naperville, it was so worth the time. To Debbie, Bruce and Tony --- Thank you so much! Our son absolutely loves his new wheels...........People, seriously, it just doesn't get any better for car buying! Harvard Ford has earned our respect, we will be back.

ElleWood

5 de feb. de 2014

This place is simply the BEST! If you are looking for a new or used car, and want the very best in customer service and pricing, please visit Harvard Ford. We took the drive from Naperville, it was so worth the time. To Debbie, Bruce and Tony --- Thank you so much! Our son absolutely loves his new wheels...........People, seriously, it just doesn't get any better for car buying! Harvard Ford has earned our respect, we will be back.

Dangryn

13 de jun. de 2013

Garbage, sold me a pos, test drove the car , I noticed the headlight was out, asked Angelo please replace the bulb, go in to do paper work, come out Angelo says the headlight is fine, i looked at it, it worked at the time, some weeks later the light acted on its own by sometimes working and sometimes not, connector is bad, oh and ford does not sell that specific part you have to get the whole 700 dollar harness to rewire the whole front end which is absurd. Not having a working headlight is a SAFETY Issue, so in other words they sold me a vehicle with a safety issue. I do not recommend this dealer.

backthen72

11 de oct. de 2012

I purchased a brand new F150 in September. It really was a pleasure doing business, from the owner to the guy that cleaned my car. Everyone was very excited and happy for me. Talk about making the car buying experience fun and easy.

cowski37

11 de sep. de 2012

took my truck in for a no start problem they told me my ficm was bad. charged me 3900 for new ficm, drove truck 3 miles down the raod and truck would not start again. found out it was a bad a/c commpressor the whole time charged me another 3300

Aidan

23 de ene. de 2012

Best Experience I've ever had a car dealership! Everyone there is friendly, honest and excited.

Dennis

6 de nov. de 2011

I have visited this dealership several times and it has been a pleasant experience each time. Sales and service have been well staffed with friendly, knowledgable people.