Mykael Thompson

9 de sep. de 2015

Steve shackleford was the absolute most curious helpful dealer I have ever come across. He made the experience painless and fun. I was delightedly surprised when I road away in my new ford!

Hannah Dye

9 de sep. de 2015

Keith was very helpful while I was making decisions about my Ford Focus. He went above and beyond looking for a car that fit my budget and had the options that I wanted. During the financing step there was a bit of confusion about 0% APR versus rebates, however the team was quick to redo the paperwork for me when I came back to pick up my car. They actually did it twice more, as I decided on a maintenance plan...and always with smiles on their faces. I feel like I have people that I can count on when I have questions about my vehicle. Most importantly, I am so happy with my purchase! The new Focus drives beautifully and I am having a lot of fun learning all that it is capable of. Thanks for a great experience.

Wilson

8 de sep. de 2015

The salesman that assisted me with my new car purchase, Nick Bondoc, was professional, honest, and found me the car I wanted that was within my budget. I feel like Nick went above and beyond during every step of the process: finding the right car, inspecting the car, setting up financing, and delivering the car to me out of the area. Nick is an asset to your organization and I will be looking to him for all of my future automotive needs. To sum it up, he made buying a car easy and totally stress free.

Nancy Pasky

7 de sep. de 2015

Outstanding as usual. That is why I bring my C-Max to the Petaluma dealership for service! Outstanding team! Thank you so much! Nancy Pasky :)

John Perez

7 de sep. de 2015

We had a great experience in what was a tricky situation. Both Nick and Ryan went out of their way to make sure we came away greatly satisfied, which we were! We love our new F150 and look forward to a continuing relationship with Henry Curtis Ford.

Kathleen Seffens

7 de sep. de 2015

Henry Curtis Ford is the only place we bring our vehicles for service. they are always friendly and professional. We tried another shop once, and had to bring our Ford back to Henry Curtis to fix what the other shop did wrong. won't bring out cars anywhere else.

Maria Cortes

5 de sep. de 2015

keith was my sales person he was excellent fast outgoing friendly i will certainly recommend to friends and family.

Nancy Friedman

4 de sep. de 2015

Henry Curtis Ford has always been the model for outstanding customer service and satisfaction. They are quick, efficient, and always leave your car running better than before.

Michael Haglund

3 de sep. de 2015

Scott Cohen was very informative, helpful and pleasant--very comfortable and certainly not pushy. He found the car I originally told my wife I wanted, but did not expect it at a Ford Dealer! The Dodge Ram Truck is in great shape, clean engine and interior. Great features at a fantastic price. Thank you Henry Curtis Ford and Scott!Michael Haglund, D.D.S.

Ario Bigattini

2 de sep. de 2015

The staff at Henry Curtis was courteous and very willing to satisfy my every need without being too cumbersome or overzealous. Different departments were all very helpful and more than willing to help me get whatever I needed.Nick was very patient as a Sales Rep and went way out of his way to deliver the truck to me on is off day. He follows up which is something I have never experienced before.

Andrew Reinstein

1 de sep. de 2015

Was coming up on 15k routine service when vehicle developed a ticking noise in motor. Brought directly in and problem was diagnosed, solved and repaired in 2 days.

Gerald Jones

1 de sep. de 2015

we are now having a hard time starting the car don't know why

Deirdre Thrash

28 de ago. de 2015

Greg was excellent, made sure we were 110% happy, Ryan gave us a great deal and they both stayed true to their word.

Mary Logasa

27 de ago. de 2015

2015 Ford Focus, salesperson was Keith Jones from I also bought my 2012 Focus. He is an outstanding salesman, always available to help when I need it. Every person I dealt with was most professional and friendly. One can't ask for more than that.

Richard Law

27 de ago. de 2015

It has been a long time since the sales manager took my car keys, gave them to the appraiser, who just went to dinner, and then miss placed them. Henry should be proud...lol. Great team, much success, to you in the final quarter.Dick Law

Robert Haro

27 de ago. de 2015

Appointment was made easily and when I arrived for follow-up service, everything was ready. Staff was prompt and courteous. Work was done in the time promised. Outcome was very satisfactory.

John Gleazer

27 de ago. de 2015

I had other service people tell me they could not determine why I was getting noise from the front end of my Ford Fusion, including Ford of Santa Rosa. The service people of Curtis Ford of Petaluma found the problem and fixed it. They did this in an efficient and courteous way. Bravo!

Nicholas Raccanello

26 de ago. de 2015

2016 explorer sportExcellent service Staff was very helpful Very happy!!

Kathleen Fenton

25 de ago. de 2015

The people at Henry Curtis were friendly, efficient and very busy! They make it worth the drive from Novato, even in bad traffic. They are a pretty amazing group of people. I will definitely go back.

Keven Seaver

24 de ago. de 2015

Joe is a great service writer. Everything always goes smoothly. I wish the waiting area was more hospitable but it's functional. I live in Marin County, my home is 14 miles away, and the shuttle isn't available to drive that distance. That's the main disadvantage to using a dealer outside my area.

Rosemary Loria

24 de ago. de 2015

I am disappointed that no matter what is being done to my car I am never able to pick up the car earlier than 4pm. I brought the car in at 8:45 for Oil change.. the works. It was not done until 4.

Thomas Rusert

24 de ago. de 2015

New C-Max plug in.. Excellent sales rep. Steve Shackelford at the Henry Curtis store in Petaluma CA. Completely honest, took the time to show me the various models and an exceptional listener. Fist new American car for me since 1970.

Upasna Saroa

24 de ago. de 2015

All I know Henry Curtis ford services is excellent and just go, they will make you a deal you want. Guys are to excellent Thank you Ford.

Raymond Burns

24 de ago. de 2015

Once again Phil and the service crew were great, but there were recall items that didn't get attended to because you didn't have the parts. This shouldn't happen.

Karen Bridge

24 de ago. de 2015

great service........took it to Dodge after we serviced it and traded it in for a Dodge Charger .thank you for the great service

David Morgan

20 de ago. de 2015

I have always had the best of luck in dealing with Henry Curtis service dept. The Staff are always friendly and helpful. They explain everything that is needed in a way that is easy to understand. If you need a ride home you got it, no questions asked. When they think your service is due you will be contacted by Email, a letter and a call. I have purchased 3 vehicles from Henry Curtis Ford and have never had a bad Experience. My advice is if you want a Ford, Go see Henry!!!

Kenneth Tucker

20 de ago. de 2015

I purchased a 2015 Ford F-150 Truck. Great experience. Everyone worked hard to give me what I wanted on my truck. Love my truck!!!

Mark Hanson

19 de ago. de 2015

We were doing some comparison shopping for a used, mid-sized SUV. This was our first stop of the day. Our sales rep encouraged us to look at different models if we wanted, and when it came to a test drive, we went on a wide variety of roads. We liked the vehicle and were given a price we could afford, about the same price and features as the next vehicle we were going to test. There was no pressure, just a few questions, and staff consultations took only a short time. The financing and paperwork took about an hour. The transaction was simple, straightforward, and all our questions answered. No buyers' remorse.Because the appearance of the vehicle and ease of purchase met/exceeded our expectations, a couple little deficiencies stand out: The exposed lug nuts do not match; the engine compartment was clean, but shrouds were removed and some of the hold-down fasteners were not replaced. Correcting it is probably only a few dollars at dealers' cost, and 5 minutes of work. I can do it myself, but it's a detail someone should have caught.

William Starfelt

17 de ago. de 2015

Joe and everyone in the service department was at their best, but on recalls they need to read the whole paper not just what the recall limits are. I almost had to pay for the recall until I brought it to their attention.

Jasmine Hall

15 de ago. de 2015

Going in to the dealership, to buy my very first car ever, I certainly did not expect to come out with a 2015 Ford Fiesta. I love it more and more with everyday that passes. I'm so grateful to have been helped by such a wonderful salesperson. Keith Jones was determined to make sure I left with a car that I was happy in and he definitely did that. He was so friendly and kind and I felt very comfortable and cared for during my time at the dealership.

William Powell

14 de ago. de 2015

Greg could not have been better ! Met all of our expectations after having a very bad experience in Santa Rosa Also should say that the sales manager came in and have some very good points on the leather I am having installed. Very knowledgable

Richard Mejia

13 de ago. de 2015

Immediately taken care when I arrived for the appointment. Done in a fast efficient manner.

Carol Kolb

12 de ago. de 2015

the service dept as allways did an excellent job in informing me regarding the work that needed to be done...

Brent Hernandez

12 de ago. de 2015

Purchased a Focus Electric. The service was good. Wanted a lower payment.

Priciliano Espinosa

12 de ago. de 2015

We just purchased a 2015 mustang and we are very satisfied with the service. We were well treated and the staff was very helpful.

Ross Hicks

10 de ago. de 2015

Phil France (Service Manager) and Ken ... (Service Technician)were very courteous and helpful with my concern about the noise coming from the front brakes on my 20l0 Escape. I was planning to take a road trip the following day and this noise was troublesome to me. Phil said they would have the brakes checked and everyting was found to be OK. This gave me peace of mind and everthing went will on the trip I took. I really appreciate their timely help. Thank you!

Mililani Donlon

9 de ago. de 2015

Not only is the service at Henry Curtis Ford impeccable, on time, thorough, professional and reliable, my Fusion saved my family's life. While the car is totaled it performed perfectly in a 65 mph head on crash (not out fault). All airbags deployed, seat belts held secure, the car absorbed the impact. And we lived. Will buy next car from Henry Curtis Ford. Great service, life-saving vehicles.

George Komis

9 de ago. de 2015

I purchased an F150 super cab 2.7 echo boost. The service I received could not have been better. The staff was great, the inter-net guy and and his partner where fantastic they could sell water to a fish. Thank's for every guy's.

Mike Pezet

8 de ago. de 2015

I trust two of your service representatives ( Phil Franz and ?) and repairs have always been completed timely and any problems have been resolved immediately.

Michael Gerboth

8 de ago. de 2015

Very helpful Salesman called us and kept us up to date.

Christine Adams

7 de ago. de 2015

Sales was great! He tracked down the car and brought it down from another dealer. Financing at this dealer was awesome also. We've purchased a lot of cars and I've never had the dealer financing fight for us to get a lower rate through our own credit union. I was very impressed!

Joel Cardenas

4 de ago. de 2015

Everybody was polite. As soon as I walked in a was ask if I needed assistance. Felt at home. Relax. No pressure.

Ian Isaacson

2 de ago. de 2015

No pressure and easy to deal with, came in to test drive a few cars and the people at Henry Curtis were able to fine me exactly what I was looking for!

James

1 de ago. de 2015

Brought truck in for routine maintenance. I was early for my appointment but they took the truck in for check up. Great customer service at front desk.

Sally Pyne

31 de jul. de 2015

I bought a used 1012 Ford Focus at another dealership and was thrilled to learn that I could have it serviced at Henry Curtis and still keep the warrantee. They gave me an appointment when I wanted it, finished the work faster than they expected and came in a little under their quote. And everyone was so polite and professions. A really positive experience.

Sandra Scott

30 de jul. de 2015

Appreciated the ability to pick up the car after closing.

Kathryn Sparks

29 de jul. de 2015

I knew the car I wanted, Ford Fusion Energi, and Nick helped me get exactly the car I was looking for including the extras. I couldn't be happier. I spend a lot of time in my car and comfort and performance count. I have not felt like I had to settle on one single feature - style, comfort, performance. Thank you.

Michael Sferrati

28 de jul. de 2015

I had my 2008 Edge in for 53,500 mile service. I was greeted promptly, offered a ride, got my car back as promised. Walking through the building and across the sales lot everybody acknowledged me with a smile and offered assistance. EXCELLENT! I must say that I did miss seeing Joe Turgeon, he gives even better customer service. Thank you Henry Curtis staff.

Nisha Bhesania

28 de jul. de 2015

A great overall experience !Will buy again when the need arises.

Anthony Salazar

28 de jul. de 2015

I was sold a 2015 Ford focus SE hatchback and I'm absolutely loving it! Steven Stewart, my salesman, really helped me in deciding what I can and can't afford as a first time car buyer. He walked me through everything and was honest. He also picked out cars that were in my budget and showed me what he thought would be a good choice. Ulimatley he left the descion to me and I ended up picking the Focus!!! Thank you Ford Staff!

Jerry Meador

28 de jul. de 2015

Joe in the service department is absolutely the best!

JR

27 de jul. de 2015

It was OK, but they forgot to check for recalls. I was unable to schedule the time for it because I was not informed how long the recall service would take.

Jerod Dosch

27 de jul. de 2015

The salesman Steven was very good and very knowledgable, helpful he meet and exceeded every expectation Jerod d

Gerald Farr

27 de jul. de 2015

Went in for routine service. Got the car back when they said I would. No problems.

Errol Tremolada

27 de jul. de 2015

Eddie Ferro did an amazing job. He was patient, thorough and willing to answer any and all of my many questions. Very happy to be driving my new F150.

Linda Adams

27 de jul. de 2015

this experience was made easy and relatively stress free

Rebecca Krautheim

23 de jul. de 2015

Everyone is always super friendly and fast. Is always a great experience!

Travis Brown

20 de jul. de 2015

Had a great sales guy with Manny very fun guy to work with should put him in sales more often

Justin Key

20 de jul. de 2015

The experience was great! Very hassle free and quick! That and the F-150 is a great truck!

Jason Stayton

18 de jul. de 2015

Was on my way out of town for a camping trip when my truck started experiencing acceleration difficulties and threw a service engine light. HC ford was able to get my truck in and back on the road within a day so I was able to continue with my trip thank you to the service department for making it possible for me to continue my trip with my sin - Jason

Mac Tousey

17 de jul. de 2015

The service station is always very professional. Very friendly. Love going to this service station. Wish I could say the same for the dealership.

Benjamin Friedman

17 de jul. de 2015

first C-Max service extremely smooth and fairly fast

Kevin Lew

17 de jul. de 2015

It was my first year anniversary with my Fiesta so I thought I'd take it in for an earlier oil change. I called and asked if they took drop ins. Even though they were swamped, they accommodated me and I drove away happy. I wish they had given me a wash but we have a water shortage here :(

JoeAnna Snowden

15 de jul. de 2015

The service was excellent but it took some time for the parts to come in and I ended up calling the service department to see if it they were in and they were. The service guy said it was going to be about three hours to install and it was just short of that so I like the way that he was able to estimate correctly the wait time. Love the vehicle.

Diego

15 de jul. de 2015

I purchased a 2014 Ford Mustang from you guys and I couldn't be happier I love the car and all of its features plus the service was great your team took the time necessary to complete a sale in a timely manner. Everything was explained perfectly I felt confident that I was getting a great deal for a car that I really love.thank you and your team for a job well done I would recommend anyone to come by your place of business and experience the great service I received. Thank you

Ruth Dobson

14 de jul. de 2015

Service was good. I don't have time to enter 50 characters.

Edward Frary

13 de jul. de 2015

Service and staff were great. They kept me informed on what they were doing throughout the service.

Hayley Smith

11 de jul. de 2015

Really enjoyable; not stressful. Created an environment where I, as a customer, didn't feel pressured.

William McG.

8 de jul. de 2015

I really appreciated the time Eddie Ferro spent discussing the vehicle with me. He was polite and knowledgeable. Eddie discussed the financial implications and options as well as various warranty lines of thinking. Eddie allowed me to review vehicles on his Ford lot as well as arranged viewings of vehicles on Hansel's sister lots. I would definitely work with Eddie again and I will certainly recommend anyone I know looking around to be sure to stop in and ask for Mr. Ferro.

Leo Hernandez

8 de jul. de 2015

To be frank I went to Honda Vallejo to purchase a Honda but because I don't have a credit history they give a Ford Fusion hybrid instead. At first I don't know how to use the hybrid but when I used it now I like it because all the staff are helpful, attentive to your problem and I comfortable with. I satisfy with the service. Thank you to all the staff. More power and God Bless

Stacey

8 de jul. de 2015

This was by far the best and most seamless car buying experience I have ever had! I love my 2014 Focus! My Sales Rep was awesome and kudos to the rest of the team that worked so hard to make it happen. HCF.... YOU ROCK!

Ramona Lillo-ibrahim

8 de jul. de 2015

I had a great experience, the sales team was fantastic!!!

A. Vogler

6 de jul. de 2015

I have a 2014 Edge. The guy at the service counter was helpful and resourceful. The guy that drove me to Petaluma and back was on time and pleasant. You Petaluma folks do a great job. A pity the folks at the Santa Rosa dealership can't take some lessons from you.

Erika Manzanilla

6 de jul. de 2015

Ford explorer sport Service was greatStaff was helpful

Perry Beeson

4 de jul. de 2015

The pony light on my left Mustang door was defective. I brought it in last week to be fixed. It was repaired and tested. However, after I brought it home the defect returned. Apparently the circuity that feeds the light was the problem, not the light unit its self. I'll be bringing it in Monday the 7th of July to get that fixed.My appointment last week was quick and pleasant.

Sharon Rooney

3 de jul. de 2015

Everyone was friendly, courteous and knowledgable. There was a mis- communication that was handled the best way possible.

Justin Carter

2 de jul. de 2015

Great experience! No pressure and very friendly. Greg was great and easy to work with.

Scott Mcmorrow

2 de jul. de 2015

Ariel was fantastic, and really went the extra mile to meet my needs. I bought my F-150 from your store because of his professionalism, honestly, and hard work.

George Haas

1 de jul. de 2015

It was an excellent service on my F150. The service was for 45,000 miles. The staff paid attention to my needs and answered any and all questions that I had concerning the servicing of my F150. I did not wait for the service to be performed, and so I used the dealership's courtesy shuttle to drive me to my home. If I had waited for the truck to be service I would have asked for coffee and fresh donuts. I am sure they would have ran out and purchased the coffee and fresh donuts for me. I waited at home for a call from their service department telling me the truck had been serviced and that I could pick it up. It was a short wait of a couple of hours when I received the call from their service department telling me the truck had been serviced and it was ready to pick up. My wife drove me to the dealership without incident. When I arrived at the dealership I saw my F150 had been parked and ready to be driven away. I saw that my F150's exterior was cleaned and washed. I went inside the service department and spoke with the representative assisting me. I was told that a unknown leak was detected in the transmission area, and that they put a dye inside to further assist the mechanic in finding the leak. The very helpful representative said I should drive the vehicle for awhile, roughly more than two hundred miles or so. Then, I should call the service department at the dealership and make an appointment for servicing the leak. The servicing of the leak was covered by the new vehicle's warranty. It was a hot weather day in Petaluma, California. In fact, it was hot for several days in Northern California. Without the evening and morning fog, the area can get very hot this time of the year. I drove my F150 home from the dealership without incident. I always get a good feeling when driving my F150 after servicing it. I think it might be that all the tires are checked and filled with air because the ride seems smooth and comfortable. The engine sounds quiet. My radio sound alternates from one side to the other side speakers. It is the only frustration thing with my F150 that the radio sound moves without touching the controls from one side to the other side speakers. The radio volume, of course, tends to lower and then rise whenever the sound moves without touching the controls from one side to the other side speakers. I asked the service department representative for assistance but the issue is no longer covered by the new vehicle warranty. I don't want to give permission for someone to dig into the problem and find it very costly to repair. So, I decided to put up with the radio sound moving without touching the controls from one side to the other side speakers, and the radio volume lowering and rising on its own. It's a great F150 truck. It has given me some great adventures in the forty five thousand miles driven so far. I have driven it to the Los Angeles area several times to attend bonsai related events. Bonsai is my hobby. One reason I purchased the F150 light truck is for transporting my bonsai trees and tools. The bonsai trees, although normally miniature in size, forty four inches and less, were to tall and heavy to place in my wife's Toyota Highlander. So, I purchased the F150 light truck to transport the bonsai to and from workshops and shows. It would be best to have a cover for the bonsai but I manage the transport the bonsai without any wind damage to them. Besides I enjoy the wide open feeling of the truck bed without a cab or cover. I purchased my F150 light truck with a short bed. The dealership sales representative said that you don't see many short beds on the F150. But I have had trucks with long beds before, and I wanted a short bed for my new F150. I drove my F150 up in to the Sierra Nevada mountains one several occasions. On one such trip I went in search of giant Sierra Juniper trees (Juniperus occidentalis). The trees were located on a secret USMC base. The trees would need nine adults to encircle their trunks.

RKN

30 de jun. de 2015

Cameron was great to work with, listened to concerns, and seemed to genuinely concerned about our needs. Service was at times a bit slower than I would have hoped, my one complaint.

John Brenes

30 de jun. de 2015

A big shout out to Steve, Todd and A.C. For making my experience a great one. I love having A new car with no worries it's a great feeling. I appreciate the work you put in to get me in a car. Cheers guys! And again thanks a lot ..

Ralph Wedge, Wedge Roofing

29 de jun. de 2015

Looking for three trucks, the supper cab was found immediately. The two regular cabs can't seam to be found. Still waiting. I might have to look for a Chevy, Dodge or something ells.

Warren Hayes

29 de jun. de 2015

Staff friendly and responsive to customer satisfacation

James Alsever

26 de jun. de 2015

I bought a 2014 Ford Expedition EL and my sales guy Greg really did a good job on helping me and explaining everything to me. He went out of his way to make sure I was getting the vehicle I need that fit my growing family.

William English

24 de jun. de 2015

Bought a Ford Transit Connect Cargo van to use as a camper. Staff was helpful with ideas and patient while I measured everything to see if it would work. I am very happy with the service at your agency and very pleased with the quality of the vehicle and with how it has worked out for my plans.

Natalie Doss

24 de jun. de 2015

I love walking in and Phil always knowing my name. The challenge I have is even with an appointment it always takes 4-5 hours to get my car back even with a simple oil change. It is very discouraging. My friend who also has a Ford takes her car elsewhere now because she can't afford to wait 4hrs with an appointment to get an oil change.

John East

23 de jun. de 2015

I purchased a 2015 Ford Focus Electric and Anton Atiq and the Sales Manager went out of there way to make my purchase happen. They really went to bat for me. I highly recommend Anton Atiq to anyone looking to purchased their next new or used Ford.

Victoria Carpenter

23 de jun. de 2015

Quick intake. Vehicle thoroughly serviced. Done when promised. Wish you had a full service for RVs.

Kenneth Mcculla

23 de jun. de 2015

Everything was perfect could not have been more pleased.

Kathryn Fitts

22 de jun. de 2015

I had a wonderful experience. The staff listened to what I wanted and delivered!

Robert Joseph

22 de jun. de 2015

nice people work here.the work was excellent.no wait. great experience

Vicki Talbot

22 de jun. de 2015

Staff at this dealer are always excellent, courteous, and caring. I always appreciate working with Joe. (I am sorry, I don't know his last name.)I also had the opportunity to look at new cars with Nick Bondoc, who was most helpful. He took a lot of time researching what vehicle might meet my needs.

John Gleazer

22 de jun. de 2015

Staff was very helpful, looking into a problem I described and finding a solution.

Stacey Dornan

22 de jun. de 2015

My experience at Henry Ford was very good. I received the highest trade in value for my car, found the car that was a perfect fit and everyone there was helpful. Keith in sales let me take my time, didn't pressure me and was very informative. I will buy from him again, thank you

Matthew Tsurumoto

22 de jun. de 2015

Quick and convenient service got my window replaced in one day!

Ryan Rommel

21 de jun. de 2015

it's always the same i have bought. every truck from you. i'm a lifer!!!!!!!!!!!!!!!!!!!!

Kathleen Baker

20 de jun. de 2015

I brought the vehicle in for a regular checkup. Joseph Turgeon was so helpful and checked me in quickly. The vehicle was ready on time and it had been washed as I received a free car wash for my birthday in April. Joseph was so polite and inquired about my Bluetooth as I had the vehicle checked a couple of months ago for a problem with the Bluetooth. He is outgoing and always friendly as well as being helpful.

Ewa Bonini

17 de jun. de 2015

Great job and on time! Thank you for your service..Ewa Bonini

Clint Mason

17 de jun. de 2015

Always great customer service from Joe in the service department. As much as we all dislike having our vehicles repaired or serviced, they make the process very easy.

Raymond Hill

16 de jun. de 2015

Keith Jones was the best car salesman I've been associated with. "Jewel of a man". Breaks the stereotypical mold. Proactive demonstration and explanation when "putting together" the F150 I bought. He has already reached out for followup to answer more questions about capabilities. Would refer anyone in the future to him.This is the third F150 I've bought from Henry Curtis Ford (or affiliate). Would have come back Costco referral. Costco a nice touch and fair to both sides.Ray Hill

Denise Griego

15 de jun. de 2015

love all the service staff at Henry Curtis in Petaluma ! Especially Joe with the great hugs.... Always courteous and respectful. Only use these guys in Petaluma, because of their knowledge.

Lacey Chiddix

15 de jun. de 2015

Staff are funny and nice. Very welcoming. They let me get in before my scheduled appointment time. Didn't take too long and, with the coupon sent to me by email, I will definitely be back.

Jeremy Altman

14 de jun. de 2015

Everyone was very helpful and provided sounds advice for my car purchase

Amy Reiner-mitchell

12 de jun. de 2015

I love Joe in the service department ! He is always helpful and great to work with. He is problably one of the main reasons I still come I even though my warranty is up. Very honest and cheerful!!!

C hermon

12 de jun. de 2015

I don't have a ford ranger but if I did iam sure you would have done an outstanding job servicing it

Tim Kelleher

11 de jun. de 2015

My car was ready when they told me it would be. I appreciate that type of service.

Billy Edwards

11 de jun. de 2015

Cregg the sales person was out standing. A real asset to your dealership !

Norma Sellers

9 de jun. de 2015

Everyone was super-helpful. The work done as needed and on time. I think our rep was Phil,the nice guy with the squeaky shoes, he was really great and helped me change my car key lock. Thank you so much!

Marshall Davis

9 de jun. de 2015

I upgraded my very basic 2013 C-Max hybrid to an upgraded 2015 model. For my 2013 model, your service people have been first rate. For my trade to the 2015 model Greg Schultz reached out to me and awesome in getting me to go for it.

Penny Brown

6 de jun. de 2015

We purchased a 2015 F-150 through the Costco purchase program. The process was as advertised. We were able to test-drive and complete the paperwork with a minimum of fuss. Jorge was able to answer all our questions handily.

Salvador Mendez Ramirez

3 de jun. de 2015

The service was awsome second time we have came to this dealer and both times left with a car and good deals sales reps and finance guy were great flexable with there time. Any concerns or question they were quick to answer. I will hope to returnin the near future

Ted Harris

2 de jun. de 2015

joe in the service dept. is great to deal with. he always makes my service visits friendly and easy.

JoAnn Sorensen

2 de jun. de 2015

The staff went out of their way to help me. I had my disabled son with me and they were kind to him.

Lisa Fuetsch

2 de jun. de 2015

I was treated with respectly and the process regarding financing was explained thoroughly. They really worked with me to find the right car at the right price, making my payments doable

Stephen Murphy

2 de jun. de 2015

Eddie was the easiest sales person I ever purchased a car from. Everything went quick snd seamless!

Judy Scott

2 de jun. de 2015

We purchased a 2012 Ford Escape. I had been looking for a Pre-owned Escape for quite a while and was so happy to find one that was local. Not only was it local but it was still under it's original warranty. It's a very comfortable ride and very roomy for a small size SUV.Anton was extremely helpful, especially since we were had a tight schedule with company at our home and he did everything possible to make our experience wonderful. Jake was a jewel as well. He too acted quickly to help us expedite our paperwork so we could get back home. The whole experience was very pleasant and the atmosphere at Henry Curtis was fun and professional. Judy Scott

Amy A.J.

27 de ene. de 2012

Everyone in the purchasing process afforded us a comfortable experience, neither rushed or unprofessional We would and will pass this information to friends and associates. As of this date we do not intend to purchase another new car in the immediate future, however when we do make another selection it will be with with this same dealership, assuming Ford has yet another winning auto.

buyingacar

20 de ene. de 2012

Very hard pressing, using old "tricks", not straight to the point.

Amy A.J.

14 de ene. de 2012

With the benefit of the Internet at my disposal I was able to do major research in the comfort of my home. The AM/PM never entered in to the process. Nor did roaming about Car lots viewing inventory, in the cold weather. I connected with the right person representing Curtis Ford, who in turn was prompt in answering my inquires.I was not plagued with badly timed phone calls from dealers/sales. Setting my own pace and buying style afforded me a pleasant experience and outcome.

Gbcue

21 de oct. de 2011

I went here on a Saturday afternoon to look for a new 2012 Ford Focus. I went there because the Hansel in Santa Rosa didn't have any in the trim level I wanted. It turned out Petaluma had one. I went in there hopefully to purchase. The salesman, Dennis Orozco, at first, wasn't pressuring me to do it. Of course, he was trying to close, but with not much pressure. We test drove one at my desired trim level and it went well.We come back and I tell him my specifications. I told him this is a $30k car (out the door after tax, reg, etc.) and he wanted me to compromise on several vehicles (color, trim, options), basically everything. I told him, no, find me the exact vehicle, and they couldn't. They found one that had one more option (NAV) that I didn't want and they agreed to throw it in for free. I had a trade-in and they valued it at a fair price.So when it came time to do the numbers, I told him to try to match Invoice + $500 of Hansel SR. On Saturday, they couldn't. They wanted me to basically pay MSRP sticker price. If these vehicles were selling so well, they wouldn't have any on the lot so I didn't need to buy it right away or why even to pay MSRP. Then they (the finance manger, Pete, and salesman) started to lay on the pressure, 1000x. Trying to tell me the dealer trade I wanted might be gone, the value of my car will go lower in a couple months (duh), there might be a factory strike (maybe); they were playing games.I left that day without buying anything, told him to call me after I slept on it. Sunday rolls around, he asks me, "do we have a deal?" I tell him unless you can get Invoice + $500, no deal. He says okay and he checks with his numbers person. Calls back later and says "nope, we can't do that." I figure, at that point, we're done.Monday afternoon rolls around and he calls me back and left me a voice mail, "okay, *now* we can do Invoice + $500." WTF? Now, two days later you can do the price I wanted on day one? If I they want to play numbers games, I can play for weeks. At the end of the day, I don't absolutely need a new vehicle, but it seems like the salesman needed to close a deal.Don't even bother coming to deal on day one as they won't give you a good price until days after you've left.

The Train

29 de jul. de 2011

I bought my new car from Henry Curtis Ford, a 2011 Ford Fiesta! A gentleman named Almir Crnovic made me a completely satisfied customer from beginning to today! The way I was treated was absolutely different from any dealerships I have ever been to. My next car wil be from there no matter where I move to!

Ford escape commuter

27 de jul. de 2011

I always have a worry free visit to Henry Curtis Ford Petaluma because as soon as I get here I am greated in a positive manner and since I am a frequent customer they know exactly what I need. :)

JConstruct

20 de dic. de 2010

I did expect used car sales tactics but not obvious lying. The salesperson negotiated a price that we both agreed upon over the phone and then saying he never offered the agreed price once we arrived at the dealership. Yes, he did get brownie points for us showing up but no commission on a sale. Absolutely poor customer service! I wasted a whole day from work. They are only looking out for their commissions and not your best interest. Stay away! It is just bad business!

marlaangela

14 de abr. de 2010

We went to this dealership in March of 2010 to look for a truck. We were approached by a sales person who asked us what we were looking for. We gave him a pretty specific description and he searched the database. We found a truck that we absolutely loved and we decided to purchase it. This truck was on another used lot down the street and not on the ford lot. We began to work with the #'s of the truck and we spent approx. 3 hours going back and forth on the price and the financing. After about 3 hours the manager came and told us that unfortunatley the Credit Union that we wanted to submit our loan with wasn't open and we would have to wait till the next day to get an answer. 2 days later we finally got a call that the loan was approved and we could then go in and sign our paperwork. We took in additional documents that were requested and signed the paperwork. When we got there to sign the paperwork we found out that our loan was not through thte credit Union but was with another fiance company. After the purchase we received 10 letters from 10 different banks that all of them had also run our credit. At the time we took delivery there was no spare tire on the truck but we were assured that we would receive a spare in the next few days. We were also told that their was a manufacturer warranty on the truck good till 70k miles. We found out later from the manuifaturuer that there was no warranty on the truck. For the next five days we received calls from various finance people that worked there asking for copies of the documents that we had already taken in and that they already had copies of. We finally spoke to the manager and he settled it and said the the people calling didn't know what they were talking about. We went to go pick up the spare tire a week later and it was supposed to be a 20inch rim and they put a 17 inch spare on the truck. So they had to order another tire and we had to go back again. Then they couldnt figure out how to mount the spare. It is now a month and a half later and we still have not received the registration because as we found out yesterday, they have not submitted the registration forms and they want more money from us because they underestimnated the registration fees by $400. We have had nothing but problems and headaches since we purchased from this dealership and we would never go there agian.

mirrorspeak

13 de oct. de 2007

Hi, I am a professional window cleaner and I bought a brand new truck, (Ford ranger 2002) from Henry Curtis ford and had it for four years. What a great experience that was! It was my first new vehicle. Unfortunately in 2006 the truck developed a tiny, little problem with the clutch. I took it back to Henry Curtis ford and they new right away what it was. They told me the clutch was interconnected with the transmission so the transmission would have to come out and since they were kinda backed up that it would only take several weeks to repair. They didn't think to offer me a loaner and being a first time new truck owner, I didn't know to ask. I was about 30 miles from home and I was desperate. Not to mention that I have to have transportation to and from different job-sites.It was the busiest time of the year and for a window cleaner, No vehicle = No work!With no other options I decided I must buy another vehicle. The first truck they offered me, a Nissan Frontier at 17 or 18,000, I purchased. I paid the sticker price, (I'm such a knuckle head) not knowing the car game I didn't think to negotiate the price. I thought, Nissan, good name, known to be dependable, it must be worth it and I need a truck! Also, on that day, that beautiful sunny day I didn't think to check the five things that were in need of repair.Four that come to mind:The windshield wipers. The intermittent feature didn't work properly. They went either very slowly or super fast.The heater didn't work right. When you turned it on, it sounded like a very loud dying animal.Both cigarette lighter sockets didn't work. I needed at least one to recharge my cell phone and palm pilot, both of which I depend on for work.The drivers seat felt askew. Perhaps the previous owner was a very large person.On the test drive, I mentioned to the salesman that the seat felt funny but he said it was probably just a matter of adjusting the seat to my liking. Later, I learned that whenever I drove it for about thirty minutes or so, my back hurt.I took the truck back for repair and while they were working on my truck a salesman escorted me around showing me other trucks and I saw one that I liked a lot more than the Nissan but priced at just a few hundred dollars less than the Nissan. When I inquired about it he told me that I couldn't trade with the Nissan.I asked why not and he gave no valid reason but to say that they just won't do it.When I asked to talk to someone else he went to the Sales manager and I saw them discussing it for a couple of minutes and the Sales manager came over and instead of "Hi" or "How can I help you?", the first thing he said was, "We're not going to and here's the reason. Because your credit isn't good enough." When I asked why not, when my credit was good enough yesterday to buy a more expensive truck, he said because it was too soon to try to refinance another vehicle with my credit rating. At the end of the day they told me they made an attempt to fix the 5 problems but were only able to fix three. The heater the wipers and the lighter sockets. I got in the car and the wipers were working properly and the heater was quiet. The cigarette lighter sockets didn't work. The serviceman came back out, checked the fuse and said, "the fuse is good." I said, "The sockets still don't work. He checked them and said, "Then it's a wiring problem." That's it. End of story.They were done with my truck and me and told me take it to Nissan as it was still under warranty. They were so "friendly" and accomodating all the way up to the point of sale but then indifferent when I insisted on the truck being sound. A few months later the heater started having the same problems as before they repaired it and It's a drag to drive it because of the uncomfortable seat.Oh well, You know what they say... I guess it's time to make some lemonade.