Drew Adams

17 de ago. de 2016

Marco was extremely personable, caring, and very knowledgeable. Though I had never met him before yesterday, the minute he picked up the phone and offered to pick my family up to come to the dealership, we were pleasantly surprised. He answered all questions professionally and treated my wife, 2 toddlers, and myself with respect and care. He is, in my opinion, an absolute asset to the team at Heritage. Thank you for a wonderful experience and my wife and I for sure will be referring our friends and family to you guys from here on.

Steve

3 de ago. de 2016

Dante was super nice and helpful when I bought my Volt. I would buy here again!

carsreview2016

16 de jun. de 2016

Great buying experience. Highly recommend. Friendly and helpful staff. Convenient location. Clean showroom. Calvin and his co-workers helped me find an awesome new CHEVY Impala !!

James from Manchester

28 de may. de 2016

This is my third review of this dealership. Not sure why Cars.com doesn't post any of them. Anyway, this dealership was great. When I told Ed what I wanted to pay, he put in the work to find a truck in Delaware that had a discount tag on it. I was a great price and Ed made the process easy. He is no-nonsense and didn't jerk me around like a salesman at another dealership. I never felt pressure and always felt he was straight up.

New chevy 3406

24 de may. de 2016

My sales associate Nikolay Stoev is the best sales person I ever had the pleasure to deal with. And I purchased many vehicles from many different dealerships. I personally would rather buy a wheel barrel from him then a car from someone else. That's the level of Excellence I feel he contributes to your dealership. He took the extra time an effort to explain to me all my options to help me make the best decision for me with utmost patience while I was trying to make my decision. A Salesman like him that can make a major life purchase fun and educational is an exceptional asset to the company. I have been so pleased with my experience at your dealership and my sales associate Nikolay Stoev everyone who asks where I got my truck I tell them to go there and see Nikolay. The other people I delt with there were also professional and courteous and treated me with the utmost respect even though when I make a large purchase like that I admit I can be very picky and indecisive. All in all the level of courtesy and respect was second to none. Thank you all for a great buying experience. { Matthew DeFord }

kristy f

21 de may. de 2016

Jerome and the staff were courteous, friendly, and very helpful. It was well worth the trip down from Pennsylvania to visit and purchase my car!

Kateynn

14 de may. de 2016

By far one of the best car buying experiences I have ever had. The staff is so friendly and helpful. Honesty really is their policy. Marco was amazing from start to finish. The car I was purchasing needed to have a recall repair and they took care of it right away. While I did have to wait for the recall repair they generously compensated me for my time. I highly recommend this dealership to anyone looking for a new or used car at a fair price. Ask for Marco as your salesperson, a true professional. Thanks Heritage Chevrolet and Buick in Owings Mills, I already love my Chevy Sonic! You have a customer for life.

Regalowner

11 de may. de 2016

I recently purchased my vehicle from Heritage Buick Owings Mills. From the start Dontae was a great help. I was able to get financing and get the car I wanted. Initially there was an issue with the seat belt and the service department stated that it would take a week for the part to come in. I let Dontae know how disappointing this news was, he called me right back and was able to get it fixed and I picked it up that night. My only bad interaction was with the finance guy. ( I don't remember his name) When he took me into his office to sign everything, I could tell he was visibly upset that I would not purchase any of the extended warranty products and constantly made snide comments. I felt this was very unprofessional. Other than him, I had a great experience and would recommend Dontae to anyone looking to purchase a vehicle. Thank you I love my car.

lcallenw

10 de may. de 2016

My wife and I found exactly what we were looking for at the price we felt most comfortable. We have purchased vehicles from this location before and love the service we get. The sales people are very knowledgeable on the vehicles and they make sure you are completely satisfied with the vehicle you selected. This location has become my preferred car buying location.

seanj

8 de may. de 2016

I found exactly what I was looking for. Fast courteous service. No hassle. Quicker than expected. Great deal. Completely informed. Options were affordable. I was greeted by Chris. Found my car, above and beyond the specific vehicle I was searching for. End of month gave me additional discounts (who knew?). Drove away happy. Received follow up call next day regarding questions and satisfaction. I would recommend Heritage Chevrolet/Buick Owings Mills MD to anyone looking for a vehicle. Thank you again.

Janet S

28 de abr. de 2016

Many Thanks to Jerome and everyone at the dealership that I worked with that day . I work many hours and it was late on a Saturday afternoon when I finally made it into the dealership. I used the vehicle upgrade program as it is important to keep upgraded not only on your technology, but in your transportation. These people are terrific. This is my fourth Chevy in 27 years. My brand and dealer loyalty has always been very good to me and has never disappointed me. Way to go !!!!

A.C.Bradshaw

25 de abr. de 2016

The process of buying a car wasn't the easiest for me but the employee's at this dealership were great. They exceeded all expectation and went above and beyond to help me find a car. I worked with Calvin Woody and he was very professional, patient, and well informed. He answered all my questions and handled my reservations about buying a car with open communication. If you need a car, go visit the men at this dealership!!!

CET76

21 de abr. de 2016

I had the most amazing experience at this location. Everyone greet's you as soon as you walk in with a smile & handshake. Everyone is dressed professionally and conducts themselves in the same manner. They show you exactly what you're looking for. They take time to show you everything about your vehicle. No rush, hassle or pressure tactics. They really do work for & with you.

Stuart

18 de abr. de 2016

I purchased a used Buick. I was assisted by Kevin and Woodie who were exceptionally helpful throughout the process. There was no bate & switch or any other sales games. Everything was very professional. I live in the Washington, D.C. area, so I did not need any games. The also brought the car to my house, which was a surprise. Not a bad group of people to do business.

Ikisouls

17 de abr. de 2016

They aren't selling cars they get u what u want. This is my second car thru them. They don't discriminate or frown upon your differences.

rath2448

11 de abr. de 2016

We recently purchased a 2016 Malibu. Our experience with the Heritage team was excellent. Jerome, our salesman, was looking to meet our needs and made sure we left with a new vehicle. Our daughter also, leased a 2016 Malibu and Jerome was very helpful in her needs. We had a great time with the Heritage staff.

Wes R

11 de abr. de 2016

My overall experience was great. I had the pleasure of working with Calvin Woody and he did everything in his power to make sure I got the best deal possible

Taylor G

11 de abr. de 2016

I had a great experience at Heritage Automotive with salesman Calvin Woody. Based on a conversation we had, he located the exact car I was looking for and had it brought his his location for me to test drive. We were able to negotiate a price that proved to be a win-win for everyone. He was personable, attentive, & made sure that I was happy with my new vehicle. A 2013 Dodge RAM Sport!

Danielle

11 de abr. de 2016

I went in looking to trade in my 05 Nissan Altima for a newer model car. Calvin Woody helped me find the perfect car that fit my financial needs at the time. He seemed not only concerned with selling me a car but helping me understand my credit and what made sense for me financially. He explained all of the features very well, he was so patient with me and he overall just has great customer service skills. He definitely knows how to make a customer feel welcomed and comfortable with decisions being made. If you go to Heritage Chevy Buick in Owings Mills make sure you ask for Calvin! He goes above and beyond the call of duty! On another note, Chevy cars in general have the best cars out right now!

Jocelyn

31 de dic. de 2015

The total experience was GREAT. I set up the appointment on-line and the service staff were ready for me upon arrival. It could not have gone any smoother. Great job....Happy New Year.

Amber Linton

31 de dic. de 2015

This was my first time buying a car, I had tried two previous dealerships for a new 2015 Chevy sonic but I was told by BOTH that they couldn't give me an offer due to having little credit history & kept trying to sell me old models off their lot instead! This was not the case at Heritage, in no time they offered me an AMAZING deal on a new 2016 Chevy sonic that had everything I wanted. Heritage put me in my dream car that other dealerships made me believe I couldn't have. I've been driving my new car everywhere for two weeks & have not experienced any problems & I'm not worried if they do occur because the finance guy also did his absolute best to give me affordable extra coverage. The staff is completely down to earth & give you a confident buying experience. A++ I had purchased my new vehicle with Jerome Nelson & Kevin Kim

Davida Jones-manns

31 de dic. de 2015

I feel like Larry is my personal "to go to man". I don't know exactly how to describe his position but he has always been there for me. I only buy Chevys from you guys and Larry has been there for me from day one. He helps me with my schedule and comforts me when I have a problem. He is always nice and asks me how I am doing. I will continue to see him for service because he provides me with excellent service and thats what keeps me coming back as well as recommending you guys to my friends and family.

Catherine Sabatini

29 de dic. de 2015

Great service great staff. The buying process was easy and with two kids present we weren't stressed at all. Our sales team was patient and courteous.

Natalie Crews

27 de dic. de 2015

Vivian was very knowledgeable and had all my concerns checked out.

Octavia Koger

27 de dic. de 2015

Very Please With All Of My Experience At The Dealership . Everyone Was So helpful And Pleasant with me. I will continue to be a customer

Paul Bylis

26 de dic. de 2015

Excellent dealership. Excellent experience. Everything taken care of as promised.Jerome Nelson proved to be an efficient and very knowledgeable salesman. Pleasure doing business here!

Elvira Mack

25 de dic. de 2015

This was my "perfect" buying experience! Everyone was totally professional and kind. I highly recommend this dealership to everyone. God Bless

Audrey Gaither

23 de dic. de 2015

Scheduling for a service appointment was quick and easy. Customer service was excellent, friendly and accomadating. I will continue to service my car with Heritage Chevrolet. Thanks

Sharon Henderson

19 de dic. de 2015

Good experience. Friendly and good customer service . Efficient scheduling.

virginia k.

18 de dic. de 2015

Nightmare!! Bought a used 2010 Buick from this dealer with new car warranty remaining. Dealer would not honor legitimate,documented warranty issue. When I balked at getting the transmission fixed they threatened to keep the car unless I paid $500. to get it back. Avoid this dealership.

Iris Smith

17 de dic. de 2015

I found everyone courteous and responsive. I have no complaints. I really like the shuttle and the drivers are very nice. My check in to leave my vehicle went smoothly. Keep up the good work.

Mary Stocksdale

17 de dic. de 2015

I had a very pleasant experience with Heritage Chevrolet service department. They worked very closely with me and kept me up to date on the status of my vehicle and the ordering of parts. I would defiantly recommend them to my friends and I plan to come back for service on my vehicle in the future.

Patty

15 de dic. de 2015

I recently leased a 2016 Buick Regal GS from Nic of Heritage. It was a great experience. I never felt pressured to commit to purchase until I was completely comfortable that this was the car I wanted. Nic even delivered the car to me!

Julie Shiver

13 de dic. de 2015

I would love it had they washed SUV , guess that service was stopped. once I went back for first oil change & tire rotation.When I first went looking for a car/SUV,,My friend with me actually found the perfect SUV on the lot. Had she not done so I was ready to go, as the very nice salesman was not able to find it...hmmmmm?

Charlene Gamble

11 de dic. de 2015

The service was fast and the staff was very nice and courteous.

Stanley Lacienski

10 de dic. de 2015

As always the staff was informative and courteous. Really enjoy and appreciate the guys who drive the shuttle.

Catherine Bailey

7 de dic. de 2015

You have an outstanding team. They always seem to work well together. This enhances the great service they provide.

Nathan Portney

6 de dic. de 2015

The advisor was helpful and had my back to me with 2 hours

Julian Wright

5 de dic. de 2015

I had an oil change, and they did a wonderful job at going over my vehicle to inform me of any defects.

Norman Polonsky

26 de nov. de 2015

Service was fast & well performedFacility was very cleanService writer was very helpful

Teresa Christian

16 de nov. de 2015

The young lady that helped me was very friendly and professional. She was great! My only concern was the fact that I made an appointment the day before. I wanted an appointment before work so my appt. was at 7 am. I thought I would be out by 7:30-7:45 am. I didn't make it out until after 8 am. I thought that was too long of a wait for an early morning appt. (I have been to an afternoon appointment and got out in less time.) When I inquired about why it was taking so long, I was informed there were other cars there before mine. How? I was here 7 am and only one other car was there with me. So apparently, people can drop their cars off and pick them up later?? Those cars get priority? I don't know. So what's the concept behind an appointment. Outside of the long wait time, all of the service was great!! I was just late for work when I don't think I needed to be if I had an appointment.

khrobinson1

15 de nov. de 2015

I worked long distance with Calvin Woody to purchase a 2013 Corvette Grand Sport. This was easily the the most enjoyable car buying experience I have EVER had even though it was done entirely by telephone and email! I found the car on Autotrader. Calvin responded very quickly. He was knowledgeable and engaging person and easy to work with. Because I live 200 miles away, my husband and I were going to drive up to Owings Mill on the weekend to pick up the car. Instead Calvin offered to drive the car down on his day off and take care of everything here. It could not have been easier. I would recommend working with you to anyone who is looking for a new or used car, whether up there or down here! I am sure that you would be able to help them.

Kristen Robinson

14 de nov. de 2015

I wanted to say thank you to Calvin for making my experience in purchasing my 2013 Corvette Grand Sport the most enjoyable car buying experience I have EVER had! From the very beginning when I sent an inquiry to Heritage and he responded I could not have asked for a more knowledgeable and engaging person with whom to work. My brother lives in Baltimore and I plan to give him your name and number so that if he or any of his friends ever need a car, the first person that they call is you. I absolutely love the car, and I appreciate you going over the various systems and amenities with me. I still cannot believe you were willing to drive it down here to me even though I was perfectly willing to drive up there over the weekend. That is definitely going the extra (200) mile! Thank you again, and if I am ever in the market for another car, no matter what type, I will definitely call you.

Glen Smink

12 de nov. de 2015

I have a 2009 Avalanche with over 100,000 miles and all original brake parts. The rear brakes were pulsating when applied. I was told by Heritage that the rotors would need to be turned & machined, and that the pads were still good. All work was completed the same day as promised and now the vehicle brakes like new.

Robert Miller

11 de nov. de 2015

experience was great, everyone was very helpful. I brought my truck in on a saturday with no appointment and the truck was done in less than 2 hours.

Omar Molito Taylor

11 de nov. de 2015

The staff was very helpful and provided a great experience. Always a pleasurable time visiting the Heritage Chevy and Buick dealership for service.

Jamye Washington

10 de nov. de 2015

Because both my daughter and I work during the week, it is hard to find time to bring our vehicle in for routine service. Our Service Advisor, Karen, was very helpful in arranging a time that best fix our needs and schedule. Something as simple as an oil change can be difficult to arrange. I have never been a fan of "oil changing" services. I would rather come to the dealership where I know the correct oil and filters will be used for my SUV. Karen not only scheduled a good day and time, but we were in and out within a half hour. This is my third vehicle from Heritage. I continue to come back because of the service. This is a big deal because I work within walking distance of another well-known Chevy Dealership. Purchasing a vehicle is one thing. Your contact with the Dealer is limited to every few years. However, good customer service in the service department is a whole new ball game. We have to deal with each other every couple of months. Thank you Karen for the wonderful service you and your co-workers continue to provide.

Lukas Kudrna

10 de nov. de 2015

My experience wit this dealer, are the best.Mr. Edward Wojcik is very good man. He help me too much.Thanks so much.

Daniel Dickey

9 de nov. de 2015

quick turnaround on nail in tire, drove in, fixed within 90 minutes.

Martin Sharrow

31 de oct. de 2015

Very efficient! Knowledgeable and trustworthy service dept.

Linda Mott

30 de oct. de 2015

I love coming to the Heritage Dealer maintenance facility. They are friendly, quick, knowledgeable and courteous. It is an experience that I look forward to because I know that my care is cared for like I would care for it. I really feel like they care about my car. That is important because cars are the second biggest financial investment that most people make and it is important to take care of it. I drive for my job 30% of the year. I must have reliable transportation, therefore I bring it to the dealership because I want the work done right. The cost for repairs are reasonable also. The Heritage dealership reaches out to me. That is also important to me. The personable service makes me want to come back. Please keep up this good work and service. Thank you so much!!

William Lipsky

21 de oct. de 2015

Sort of felt that brake drum problem should have been considered under 20,000 miles under the waranty

David Coakley

19 de oct. de 2015

Experienced multiple problems with the rear hatch on our 2014 Buick Encore. The latest visit was our third trip to the service dept. with the same problem. It was comforting to know that the service techs and mechanics were just as frustrated with the problem as we were & were determined to find a solution once and for all.The staff was great...as always...kind, professional 7 totally aware of my circumstance & needs.The repair...so far, so good. The Staff at Heritage...always good, always dependable.Thank you...everyone!

Crystal Brown-ukah

16 de oct. de 2015

I really felt at ease with this dealership they seem to have a family unit going on. There where repeat buyers at the dealership and that is always a good sign my . Shaun was wonderful I did not feel pressured but informed .

Ashley Grant

10 de oct. de 2015

I had a great experience at Heritage-they were very helpful and kind and open in dealing with me. Got a wonderful deal!

Tyrone Wilcox

10 de oct. de 2015

your service was professionally done, you were very courteous and my car was serviced on a timely basis. Thank you!

Frances Knockett

9 de oct. de 2015

The service reps are very thorough in explaining what service is needed and are very pleasant. The waiting time is pretty good. Also they let you know the timing of your service and offer free shuttle service. I love doing business with them.

Robin Amoss

7 de oct. de 2015

My service advisor kept me well informed of what was happening with my vehicle they gave a loaner vehicle right from the start

Mary Good

5 de oct. de 2015

always no hassle, always east to get time and date for service, and work is done with great care,

L. J.

3 de oct. de 2015

Brought car in for routine maintenance, the team made me aware of a recall notice (I hadn't received any notice from Buick, yet). The team took care of everything. Thank you!

Sheryl Bruff

3 de oct. de 2015

Friendly, responsive. This is all I am inclined to provide

Ina Green

1 de oct. de 2015

Very pleasant and answered all questions that I had in a professional matter.

Benjamin Nixon

30 de sep. de 2015

Every aspect of the experience went smoothly from the time we first met with Dante, to Nick, to Kevin. I would definitely recommend Heritage Chevrolet to anyone.

Herbert Berkow

30 de sep. de 2015

I purchased 4 new tires and had them installed. Everything went smoothly and I was pleased with the good service.

Karen Marshall

28 de sep. de 2015

Everyone was polite and easy to talk to. They explain what was to be done.

Will

28 de sep. de 2015

The sales team was helpful, but not pushy; and once I decided which car I wanted to buy, the sale was closed very quickly. It was a pleasant surprise that I was able to drive my car home with permanent tags within a couple hours! I feel I got a very fair deal, and I would recommend Heritage Chevy Buick to a friend. I will check in with them again when I am ready to buy another car.

Denise Howard

25 de sep. de 2015

I had the best experience I have ever had at a dealership. Everyone was pleasant and worked their best to get me the best deal, which I think I got. Thank you Heratage. I have already started recommending the dealership.

Herbert Wilson

25 de sep. de 2015

I went in to purchase a new Chevrolet Colorado Crew Cab. The one on the lot wasn't what i was looking for, but the Colorado Extended Cab there was just what I wanted. Loving the truck. This is my second Colorado. Thanks to Shaun Little for being a great salesman to deal with.

S Cujdik

24 de sep. de 2015

Everyone was friendly and helpful. I was in and out in just under an hour for oil change and tire rotation. The only thing is that I wish they had "walk in" oil changes, but it has to be by appointment only. I do like the available afternoon and evening hours, and they have shuttle service or rental cars if needed.

Taneishia Bundy

24 de sep. de 2015

Calvin Woody is a great salesman and has phenomenal customer service skills! He went above and beyond to makes sure everything was taken care of and I would definitely recommend my friends and family to him!

Linda Mcneal

22 de sep. de 2015

I went to the dealership on an unexpected visit because I had low tire pressure. They put more air in the tire and told me if the air goes back out, bring the car back so that they can check out the tire to see what is going on. Well the air went out and I brought the car back without an appointment and was taken care of immediately. I only waited .5 hour and was on my way to work. Fast Service.

CLB

22 de sep. de 2015

I called for an appointment and got one within 24 hours. Service reps were ready for my vehicle when I arrived. Everyone was very professional. Oil and filter change, power steering fluid replacement, and tire rotation were completed in a timely manner.

Sarah Robinson

20 de sep. de 2015

The oil change was done while I waited, but I also asked them to put air in my tires and I was told that wasn't a problem but it didn't happen. Other than that problem the service was ok.

Reginald Eggleston

18 de sep. de 2015

The purchase was made easy and I am extremely satisfied with my new car. I also got 0% financing which is fantastic.

Catherine Sabatini

17 de sep. de 2015

Great visit. We went initially without purchasing and spoke with D'ante who was friendly and approachable. We came back and spoke with Nick and Shawn who both made the buying process easy. We had our 4 month old and 2 year old sons with us so the potential was there to be a disaster, but our experience was good and we walked away with a smile

Audrey Gaither

13 de sep. de 2015

The staff was very pleasant. Service was prompt. The waiting area was clean. My overall experience was great.

Patricia Pace

12 de sep. de 2015

I went there to get an oil change. I ended up getting some other things done that I knew were over due. The staff were very courteous and the work was done within the time given. I would recommend this location to everyone I know.

Andre Cowling

6 de sep. de 2015

Had several issues with my 2011 C6 Corvette. The techs here are absolutely the best. I will never take my car anywhere else. These guys are awesome. Hats off to Rob.

Delita Galanos

6 de sep. de 2015

My overall experience was great. They worked with me and provided me with all the information needed to be successful and purchase my car.

Jessica Paschall

3 de sep. de 2015

I bought my used car there in January 2015. Unfortunately when it came to summertime the A/C was not working properly and needed to be checked out. So I went there ti be serviced since the sales department was nice I thought the service department would be just as nice! The staff there was remarkably nice and tried to get my vehicle fixed as soon as possible for me to go home. Unfortunately it needed parts they didn't have in stock and they were nice enough to put me in a vehicle to go home in the time being. I would definitely go back to them if I need anymore service!

Ernest Montague Jr

31 de ago. de 2015

Dealership gave me outstanding service during my recent oil change. I was in and out before I even knew it. That's Quality Service!

Karen Stillman

31 de ago. de 2015

Our experience with this dealership was nothing but positive. From the time we got there until we left with our new car, everyone was so helpful, courteous,and friendly. The manager, the salesman and the young lady in financing all took their time with us. They went out of their way to be helpful and informative. There is even a youngg man ( not sure what his position at the dealership was ) that helped my husband and I figure out on star on our phones. I have already told some one about our great experience and I hope they have the same positive experience that we had. We love our car! It's not at all what we went there for but we couldn't be more satisfied.

Celeste Thompson

27 de ago. de 2015

Your service department was very professional and courteous on the phone when setting up appointment , which I truly appreciate because I had called another Chevy service dealer closer to where I live and the way the call was handled was terrible for business so I decided not to even go there for service. The whole process at your service center was smooth from start to finish , this will be my go to service center for my Chevy Traverse!

Harry Crosby

26 de ago. de 2015

Tim Beavers was great as usual.explained what the issue was and kept me abreast of repair progress.

Kimberly Green

19 de ago. de 2015

Ed Wojcik was a pleasure to work with. I intended to purchase a 2015 Traverse and he was able to get me a great deal on a 2016. I am extremely satisfied with the entire process and love my new car.

Martin Sharrow

19 de ago. de 2015

Rob Zopp,service writer, always helps me to get excellent service on my 2 Impalas. Mike Wilson, service tech, has...for many, many years... Kept all of Heritage purchased cars in great running condition!

Kenneth Walker

17 de ago. de 2015

I recently had my 2014 Chevy Cruze serviced at your dealership for oil change and tire rotation. The service was quick , the service writer was polite and professional. I visited the parts counter for price checks on parts, and the experience was helpful.

Michael Lewis

17 de ago. de 2015

Always great customer service. Very friendly, clean and fast

Edward Connors

17 de ago. de 2015

They got me in and out just when they said they would.

Harold Dwin

15 de ago. de 2015

Rob Zopp and Sean Lewis are amazing.I wouldn't trust my Corvette with anyone else

Jeanne Joiner

12 de ago. de 2015

Had an issue with AWD service light continuing to come on since I purchased the car. Took it in several times when under warranty but never found problem. Went in for GMC recall and oil change and had Pat Shuey as service rep. SHe was able to resolve problem using warranty and provided loaner car until service was completed several days later.

rojohn

10 de ago. de 2015

My Sales Associate was Dontae Davis. Very knowledgeable, understanding of all Leasing requirements. We agreed upon another Chevy Cruze of which I am very pleased. Good Job!!

Dwayne Barr

8 de ago. de 2015

The service advisors seem very uninterested in helping you. With that being said not a bad service center, and on my last experience going here had one of the few pleasant service advisors.

Gary Stag

6 de ago. de 2015

Everyone at Heritage does a fabulous job. Great to work with everyone.

Frances Dixon

6 de ago. de 2015

I had a limited time frame to get work done on my car. They worked around my time frame and was very courteous.

Albert Miller

4 de ago. de 2015

I, Alber James Miller, always feels that I made the best decision coming to Heritage dealer for a car. I love and miss my Cruze. At first I

Gloria Drake

4 de ago. de 2015

Everything went well, rob sopp is a very thing informative rep, and he had me in and out within a short period of time, he is an plus to your organization,

Lauren Havener

3 de ago. de 2015

Overall the service was very good. I came in for an oil change/tire rotation and to get my trunk checked out as it would not open using the manual button on the physical trunk (only opened with key fob). The oil change and tire rotation was great as usual, and the staff was very polite and friendly. My only complaint would be the price quoted to replace my trunk switch. I realize this is not an issue with the actual employees but just the way the business was run. I was able to find the part online for $40 and instructions to replace it myself which took 15 minutes. I was quoted $260 and spent $50 for the diagnostic. So I will definitely be cautious about prices for these types of repairs in the future.

Phillip Bernhardt

3 de ago. de 2015

The servicing of the car has always been and remains very thorough, quick, and on time. The service managers are very efficient and service conscious. It is a pleasure to bring the car in for the routine servicing.

Darryl Dandridge

30 de jul. de 2015

My car was serviced and ready very quickly with very friendly attendants. Overall it was great. But I did not like paying for the machine or whatever they used to find out what was wrong with my car.Darryl Dandridge

Teryn Gist

28 de jul. de 2015

The staff was very friendly and accommodating. They took their time to help us find the right vehicle for our needs

Kathy Reeves

28 de jul. de 2015

service is always great, service is always great,service is always great,

Denise Oden

25 de jul. de 2015

The staff was very helpful and professional. I actually received the car earlier than expected. My problem was diagnosed and corrected and I will not hesitate to bring my Corvette in for service.

Edward Williams

24 de jul. de 2015

I had a satisfactory experience at your dealership. The service was excellent.

Robert Ortt

24 de jul. de 2015

The treatment I've received has been outstanding. I've been a customer for many years and have always been treated well.

Janet Smith

23 de jul. de 2015

It was top of the morning, and my rep Calvin discuss all the prelimnaries,then truly ran in to financial ,to talk in a deal and after hours of pounding back and forth , a deal was struck .manage called my name and stated you got your new 215 Malibu. I MUST SAY CALVIN DID A GREbxypAT JOB IN TALKING MY MONEY OUT OF MY POCKET.ON A SERIOUS NOTE THE EXPERIENCE MADE MY DAY ...THANK YOU HERITAGE....

Prissy

19 de jul. de 2015

I had a critter eat through some wires in my car and my stabil track system was malfunctioning. Larry was pleasantly patient in explaining the details of the situation. I also had another gentleman, sorry I don't recall his name, answer questions I later had- he was very pleasant and informative as well. The shuttle service to pick up my ride was quick and efficient. It was apparent in his professional demeanor and driving skills that he enjoyed and respected his position as well as his passengers. Overall, I give my experience with Heritage Chevrolet dealership repair service an A+. Unfortunately, I have not had the pleasure of doing business with the sales team perhaps sometime in the near future.

Annette Robinson

16 de jul. de 2015

It was A great experience. the staff was very friendly and they really care about your auto. They took care of me and my auto. I really enjoyed my visit.

Tatyana Maltseva

16 de jul. de 2015

The service at Buik Chevrolette at owing mills is always excellent: on time, efficient, great quality. The staff very knowledgeable, professional, thoughtful and cheerful. It's a place where you can trust and want to come back without hesitation. In most times I was i took my car for service Rob was my service menager and I wish all businesses had such great professional and human beings Thank you

Megan Reese

13 de jul. de 2015

It was completed the time frame that they said it would be if not less. They are super courteous and I was able to get some work done while waiting on my Traverse.

Jack Rasmussen

13 de jul. de 2015

Jim Beavers took care of my warranty issue very effectively and got in and out as promised

Nicole Joyner

7 de jul. de 2015

My husband and I are dedicated customers at this dealership . We always received outstanding service whenever I need a service done or have an issue. I have to acknowledge the excellent customer service from Tim Beavers. He's always very professional and he knows his job well. Our vehicle runs well after service the techs take pride in what they do and we appreciate all the hard work. Thank you Chevy for excellent service keep up the good work?Nicole and Daryl

Donald Thomas

4 de jul. de 2015

Very Professional and work was completed in a timely manner!

Sharon Foreman

4 de jul. de 2015

Wonderfu,l process easy and quality service ,very helpful

Gina Sebald

4 de jul. de 2015

Rob is always kind and takes the time to explain things to me if I am confused about the service. The waiting room is comfortable and I was even asked to enjoy a cup of coffee or tea while I wait by the very nice lady who always checks me out after my service. Thank you Heritage for a comfortable experience.

Betty Blue

3 de jul. de 2015

Thank you service department for service on my Buick Laccrosse it was fast and the waiting area was very comfortable.Thank youBetty Blue

Aaron Feivelson

29 de jun. de 2015

You service was excellent particularly the service advisor.

Hassan Alston

25 de jun. de 2015

Even on a Busy day in was in and out in 45 minutes it was a good experience

Donnella Jobes

23 de jun. de 2015

Mr. Samuel was very helpful and understood my needs. He delivered top quality customer service. I recommend anyone ready to buy a car to go see Sonny Samuel at Heritage One in Owings Mills, Maryland. Sincerely,Donnella

Charles Dubois

23 de jun. de 2015

I have been coming to the dealership since we bought the vehicle and return for all repairs.I trust the people there to get us the repairs we need at the best price also am very happy you have price matched both sets of tires we have bought there that's what brings us back .Also my service advisory Rob Zopp is great.He makes you feel like he's taking care of you.With so many repair places out there I could go anywhere but it's important to trust your repair guys and we trust Heritage. Michelle DuBois

Lisa Joines

22 de jun. de 2015

I had a very, very good experience at Heritage Owingsmills after not being happy at other dealerships who would not even try to help me. It was a bit challenging because I was also trading my car that I just got refinanced which put me at zero equity even though I was approved for a auto loan through SECU. However, that did not stop Mr. Nikolay Stoev and Mr. Gordon from going above and beyond to not only get me approved to get my new car but also get me a better interest rate and monthly payment on my new car, I really appreciated them going the extra mile for me. They were so nice every time I came to the dealership, it was almost like being with family.Thank you so much Heritage for having such caring people on your team:)

Albert Miller

22 de jun. de 2015

Everyone was really nice, especially Rob. We love him to death!!! He has a very nice friendly attitude and handle's his business well. He deserves a raise. Keep up the good work Rob. You're the best. He is the best.Yes, I will refer him to anyone who needs servcie to their car. He gets the job done everytime.

L Fuller

21 de jun. de 2015

I was able to schedule an appointment quickly and easily in order to wait for the repair. Karen Shuey, the service lane manager, was friendly and efficient. The waiting area was clean and comfortable. It was a pleasurable experience.

Ronetta Thomas

18 de jun. de 2015

My experience is always pleasant, the service and staff is excellent

Joann Booker

18 de jun. de 2015

The salesman were friendly and helpful and will do assist me any way to make the right decision on the car I purchased.I recently bought my car in for a oil change and it was free nd so was the tire rolation. They check out everything and everything was just fine.Good Job

Arilson Gonzales

16 de jun. de 2015

The service was great. Plus I was dropped off and picked up by the dealership.

Shera Jones

15 de jun. de 2015

My salemen Mr. Nelson, was very courteous, caring and he didn't pressure me hurry and make choice.He went beyond to get me completed, he made it possible!! Once I was improve, he made sure the gas up and ready upon delivery. I am bragging how awesome he was and I am telling evrry and anyone if they are in the need of a vehicle to call Me. Nelson at my dealership HERITAGE Chevrolet Buick in Owings Mills. I love this dealership.Thank you HERITAGE for giving me a second chance.Shera Jones

Mallory Reimers

15 de jun. de 2015

Staff was very friendly and eager to help me. Facility was very clean and accommodating.

Marvin Lewis

15 de jun. de 2015

I was extremely please with the results of the service to my car. I still find it hard to believe that my suv was suppose to sit so high ( it's been that long that the suspension has been declining) I thank you all very much for the service and the price.

Deloise Crosse

14 de jun. de 2015

Staff was very professional, helpful and answered every question that I asked. She personally escorted me to the waiting room and informed me that there was coffee etc in there. She explained about the free car check and approximately how long the service call might be.

Robert Pressman

14 de jun. de 2015

Rob Zoop was great with communication and made me feel like he cared. I also felt he tried to keep the costs at a minimum.Only issue is the I called for a loaner a few days before and was told I would have loaner. When I got to the dealership I was told that would never happen and I was given wrong information. Overall it was great experience although the glitch with the loaner car should probably be looked into.

John

11 de jun. de 2015

My salesperson was really good, knowledgeable and friendly during the sales process. However, after I purchased the certified Pre-Owned Suburban everything changed. On my way home from the dealership my wife was driving behind me and noticed that one of my tail lights was not working. When I got home I realized that my certification paperwork was not filled out properly. I called the dealership the next day and made an appointment to get the vehicle fixed. I talked to the service manager (Bruce Knox) and he told me the paperwork was not completed because the technician had to leave and they would re-inspect the vehicle. When the vehicle was complete it was late at night. I walked around the vehicle with the store manager and noticed that one of the handles in the cargo area was broken. He said he would have the part order. I asked for a copy of my inspection and he told me it was with the service department and they were closed. In the morning I called the service department for the paperwork and they told me to call the sales department. I call my salesperson and left a message for him to call me back. He never called me back. When he did not call me back is when I realized that I had a serious problem. I called GM the following morning and they informed me that my vehicle was not a certified pre-owned vehicle. I told them that I had all of the required paperwork for certification. They called Heritage and Bruce Knox told them I received my vehicle and I was happy. I took the vehicle to the car wash and noticed they used touch up paint to cover small scratches on the car. Long story short, I am a Senior Noncommissioned Officer in the United States Army, Im not OK with being taking advantage of. I have the means to hire an attorney and go court. I am in the process of hiring another certified dealership to re-inspect the vehicle. Clearly Heritage Chevy Buick has no integrity or honor. I am not sure which department is to blame sales or service. However, it does not matter because none of the departments will call me back. I sure it I brought a new car I would be happy. Used car buyers Beware!!!

Renee Koromah

10 de jun. de 2015

When ever I come to get my car serviced, the service advisors are always courteous. The service has an excellent turn around time. I work near so I'm always thankful the shuttle is available for me to get back and forth. I would definitely recommend this dealership.

Marietta Hassan

10 de jun. de 2015

Quick professional friendly just the way a company should be. well well done Heritage

Julian Wright

9 de jun. de 2015

I'm always satisfied with the service. When I did have questions or an issue, it was quickly resolved.

Heather Denis

8 de jun. de 2015

I had a great experience with my purchaseI would recommend and use this dealership again

Besiana Sheshi

8 de jun. de 2015

It was wonderful, Earnie did a great job with helping me and I am very satisfied.

MikeT

7 de jun. de 2015

Honest, fair, dealership. An enjoyable buying experience.

Michael Cope

6 de jun. de 2015

There was a slight miscommunication between departments but I got lucky because the tires that I needed (and made the appointment for) were in stock! All in all no harm no foul.

Raya Robinson

5 de jun. de 2015

I went to heritage because of recalls on my car. The staff was very pleasant, the inspection and gave my car was very informative. The print out that they gave me allowed me to see what I needed so I could work it into my payment schedule. overall it was a great experience.

Sandra Blake

5 de jun. de 2015

Just a wonderful experience at Heritage, especially my salesperson, Ernie Katamos. He was just a dream to work with, he was patient with me and just about held my hands through the entire process.

Lois Brinkley

4 de jun. de 2015

I always love my experience at Heritage. My service guy is Larry and he always addresses me by my name and he and the staff are so courteous. Its almost like going to see family. Its clean and the wait is short.

Helen Leiby

30 de may. de 2015

I was very satisfied with my service. Everyone was very helpful and friendly. If I need more service I would gladly go back to them.

Robert Ortt

29 de may. de 2015

I had a problem and became very upset and frustrated and kind of vented my feelings. However, the problem was eliminated by your outstanding service personnel. I've been dealing with Heritage for many years and like always I wasn't let down.

Colbi M.

27 de may. de 2015

This store was amazing!! Jared, Sunny, Danielle, and Steve were very patient, helpful, and all had great personailties. These employees made car shooping comfortable and successful. I will be recommending others to this dealership.

Bernadita Inserto

26 de may. de 2015

was the best experience and I was pleased with the customer satisfaction guaranteed.

Stuart Schuchalter

25 de may. de 2015

I BUY MY CARS AT HERITAGE BECAUSE OF THEIR SERVICE DEPARTMENT !!!

Johanna Rogers

23 de may. de 2015

My experience was excellent as always. Great customer service.

Richard Lestner

21 de may. de 2015

Treated exceptionally well. Will visit again. Very happy.

Joyce Smith

19 de may. de 2015

I called Robb Zopp (Service Advisor) and explained the warning light that came on. He gave me a next day appointment and assured me that everything should be alright until I came in. After reviewing the situation with the car, I was advised as to what needed to be done and the estimated cost. The service was done in a very timely manner as usual. The personnel is always very courteous and efficient. I was also advised of the availability of the Mile One credit card which I did apply for and was granted. I think that is a great idea for people facing unanticipated auto service/repairs.Keep up the great work! Joyce J. Smith

Benjamin Sacks

16 de may. de 2015

I was extremely please with how I was treated and the repairs they did. Everyone I spoke with there was extremely helpful, friendly and knowledgeable.I am very happy with the service and will tell my friends.

Robert Cooper

16 de may. de 2015

Staff was helpful and nice. They made me feel comfortable.

Angelia Butler

14 de may. de 2015

I have purchased 2 vehicle and only have them serviced at your dealership. The staff at your dealership are professional, friendly and helpful.I love to travel and most of the time I drive so I depended on the professional expertise of your service staff to advise me on the vehicle maintenance. The last 15 years I have been getting service from your dealership and I plan to purchase another car from your dealership in the next 4 months ( birthday present). I will continue to have my vehicle service at your dealership. Over the years I have recommended your dealership for vehicle purchases to several friends and family members. I would like to personally, thank Larry Proffitt for his professional,friendly mannerism and his dedication to providing excellent customer service. Your dealership staff does a great job!!!!!!! Thank you from a loyal and satisfied customer.

Sheryl House

14 de may. de 2015

The quality of service was excellent and the staff were very professional.

Sheila Mcewan

13 de may. de 2015

Excellent Service in Every Way Great Customer Service

Carla

13 de may. de 2015

I couldn't have received a more courteous treatment from the moment I got there until I left . They hold the door open and greet you. Also, the service was done faster than the est. time I was given, which is great! I like that they let you know if there is any other service your vehicle needs. I would definitely recommend them to anyone who asks and will continue to go myself.

Fred Scholnick

12 de may. de 2015

Mr. Larry Proffit is an excellent service rep. I like the service at Heritage Buick.

Dexter Reddish

12 de may. de 2015

very pleased with the service department,they explained everything to me and kept me updated. very pleased that i got my vehicle back the next day.

Glennette Williams

11 de may. de 2015

Took car in for 55,000 mile service check and was immediately waited on. Everyone in the service area was wonderfully friendly and spoke to everyone as they passed by. I also had an issue that I wanted checked and they did a great job with that also. I only take my care to Heritage Chevrolet for service because I do not trust anyone else to keep my SUV in tip top condition.

Ira Cortez

9 de may. de 2015

I was satisfied with the repairs to my brakes, but was disappointed that a $^00+ repair didn't rate a free car wash. The car was filthy from tree pollen.

Christine Simeone

5 de may. de 2015

They replaced 2 small items at no charge. The service team was amazing to work with.

Herbert Aaron

4 de may. de 2015

It was a key ring recall which they took care of promptly. I also had an oil change while I was in, which turned out to be a little pricey, but was certainly convenient to have it done while I was there.

Jessie Mcccarthy

2 de may. de 2015

Customer service is impeccable! The representative treated us like he was truly concerned about getting our car in and out in a reasonable timeframe and it was!Heritage has an excellent service center, I woul recommend it to anyone!

Zonda Jennings

1 de may. de 2015

This experience has been better. I feel that I received a thorough oil change and road ready service . My car runs much smother than the last oil change i received.

Leo Weems

29 de abr. de 2015

Very polite and professional staff. I felt comfortable, and wasn't haggled about additional work on vehicle!

Ronetta Thomas

28 de abr. de 2015

I dropped my car off for service, was offered a ride home and was called when car was ready for pickup.

Herris Butler

27 de abr. de 2015

Good Service and Timeless . The Service Department was very proactive in determining an issue with the bearing on my rear wheel.

Glen Smink

23 de abr. de 2015

97,000 miles needed the brake rotors to be cleaned & turned. It now runs like new when I bought it in 2009.Completed on time & the help was friendly & concerned that I was satisfied.

Michael Herwig

23 de abr. de 2015

Everyone is always very courteous and respectful. And how do you keep the place so clean! Always a pleasant experience.

Dana Ashton

21 de abr. de 2015

I originally went to have my oil changed, however, on the way, I got a flat tire. When I arrived, not only did Larry squeeze me into the schedule, he kept me updated regularly about the new tire I needed that had to be ordered and even pushed to get me out in time for an event I had to attend as I was the guest speaker. I love coming here and would not consider taking my car anyplace else...not even for an oil change!

Rudolph Leonard

16 de abr. de 2015

Service was excellent and completed earlier than anticipated.

Jeanine Johnson

14 de abr. de 2015

I came into the dealership with no appointment for an oil change. I was prepared to wait patiently, but the service writers got me in and quickly got me through with minimal wait time. i have always have an A1 experience at this dealership.

retired

11 de abr. de 2015

the service that i received was great.i was not in the market for a car but my car was totaled in a accident.i saw the car i wanted online and went to Heritage and wow it was a great experince.

Manuel Sessomes

10 de abr. de 2015

Very good thx...will do more services at heritage chvy Buick in the near future

Ronald Hutchinson

9 de abr. de 2015

The service advisor, Robert Zopp, and the technician, Shaun Lewis, have worked on seven of my Corvettes over the years and they have always been courteous and meet the concerns that I had. Overall the facility and the waiting area is clean and everyone is very customer friendly. I would recommend anyone to buy a vehicle from that dealership, or if they have a vehicle to have it serviced at that dealership.

Sheryl Bruff

7 de abr. de 2015

My service was responsive, timely and friendly. A good value for what the maintenance done.

Joseph Williams

31 de mar. de 2015

I had a check engine light come on for a P0601 which is a reduced power engine code as well as traction control off and stabilitrak off,contacted Heritage Cheverolet in Owings Mills. They scheduled me a appointment right away and resolved the issue .ECM module was replaced and haven't had any problems with the vehicle since then,didn't have to pay anything out of pocket because vehicle is still under warranty. Well pleased!

Lorraine Rodgers

31 de mar. de 2015

They took me right away even though I was early for my appt. and I was done within the hour. Everyone is always very friendly and courteous, too.

Bonita McMorris

31 de mar. de 2015

Excellent service and customer service!!!!!!!!!!!!!!!!!!!!!!!

Janet Nevelus

25 de mar. de 2015

The best service representative (Rob Zopp) and mechanics always friendly and polite.

Iris Sless

20 de mar. de 2015

Robb called me and kept me up to date with my car repairs. He checked with me before anything was done to my car. I enjoyed working with him.

James Lathe

18 de mar. de 2015

Larry at the shop was very helpful and the mechanics had me done in record time

Erin Carper

17 de mar. de 2015

I came to Heritage for my first oil change.I called the service department explaining due to the snow I would be 20 minutes late.I was told come on in and we will take care of it.When I arrived my car was taken back and in timely manner and oil change was done.I also had a license plate that had fallen off and was put back on for no charge.Excellent service,very satisfied with Heritage Chevy Service department.

Marva Stevens

16 de mar. de 2015

I was met by a polite and professional service person.

William Dorsey

16 de mar. de 2015

Things worked out once I reiterate my preferance for a specific technician to do the maintenance work on the vehicle as he has done for years.

Julian Wright

12 de mar. de 2015

I scheduled my appointment online, and I had a really short wait time. Robb Zopp always does an excellent job with answering my questions and taking care of my vehicle when I come in.

Sharon Henderson

12 de mar. de 2015

Good friendly customer services. I was made aware of the status of my vehicle through out. I felt I was in good hands and they had my best interest. I love my guys. Thanks guys!!!

Anthony Navickas

12 de mar. de 2015

It was a recall repair. Easy to schedule online. Quickly done and away I went.

Janice Wiley

11 de mar. de 2015

Great customer service! Tim treated me as if I were family. He made the whole car repair experience a lot more pleasant!

Gary Morningstar

11 de mar. de 2015

Car smelled like gasoline inside when it was picked up. Must have been tracked in by one of the employees. Went away after a few days.

Mary

10 de mar. de 2015

Very helpful and knowledgable staff! I would definatly recommend heritage Chevrolet to one of my frineds.

rick b

8 de mar. de 2015

I have bought several cars at Heritage and have not had a bad experience, the new showroom is very nice and the sales people are very helpfull.

Daniel Cagan

5 de mar. de 2015

Years ago when my son and daughter were young, in high school, I purchsed a cavalier for my son and a blazer for my daughter which she drove to and from Syracuse University. They are now both in their early 40's. I dealt with Barry Lurie, who aside from Jerry Fader( of blessed memory) is the only auto sales person who I ever felt I could truly trust. I was very happy to deal with his nephew Michael with this purchase. So far our experience has been as good as I had anticipated.

Eunita Whitt

5 de mar. de 2015

This is my second experience buying a buick. The second time around I went to Heritage and received friendly professional service. Something I didn't get the first time with another buick dealer. Heritage made me feel they wanted my business by their outstanding incentives that was includes with the purchase of my new buick. The sales person was patient and knowledgeable about the car's features. He could answer all my questions with clarity. He was even so nice as to provide lunch for my son and I. Once the deal was made paperwork was a breeze. I would definitely give Heritage my business again!

David G

5 de mar. de 2015

Went in for an oil change and tire rotation and was out of there in 45 minutes. You can't beat that.

Walter Sitarek

4 de mar. de 2015

the dealership was very courteous and kind and up front with all of the information required for me to purchase my new 2014 Chevy Silverado LTZ I really like the service and the sales manager were very helpful and help me get the best deal for my money and my trade in I would highly recommend this facility to anybody providing you have all of the information that you need the sales the customer support and all of the sales reps and service work great for me

Mary Stocksdale

4 de mar. de 2015

The staff was very knowledgeable about the vehicles I was looking at. They were very willing to work with me to help make my buying experience great.

Erin

3 de mar. de 2015

They helped locate the 2015 Chevy Surbaban, that I was looking for. They made the buying process very easy. The sales team and finance were very nice to work with.

CHRIS BELL

2 de mar. de 2015

I WENT TO HERITAGE AND WORKED WITH ERNIE... I WAS LOOKING TO SURPRISE MY WIFE WITH A 2014 CHEVY SUBURBAN....ERNIE TOOK GOOD CARE OF ME AND MADE HER BIRTHDAY WONDERFUL. THANKS ERNIE AND THE WONDERFUL STAFF AT HERITAGE CHEVY AND BUICK

Glennette Williams

2 de mar. de 2015

My day started with a dead battery. The service center was able to fit me in for the day to get me a new battery and also did a check of the other components of the system. They were very curteous and helpful and did the job quickly so that I could get on with my day. I always take my car their for service and my SUV has been running great for the over 7 years that I have owned it. Service staff is AWESOME!

Damora Jones

1 de mar. de 2015

Every time I come to Heritage dealership to either buy a car or, for a general oil change, I feel extremely welcome, and each service person has been very kind and approachable.

Betty Snyder

26 de feb. de 2015

I was short on time but they came and got me out on time.

Debra Rundle

25 de feb. de 2015

Always professional- pleasant environment. Takes the chore out of auto maintenance!

Jennifer Wise

22 de feb. de 2015

The staff in the service department was very friendly and helpful. I was able to pick the day/time I needed for my appointment, and my car (in for an oil change and tire rotation) was done in less than an hour.

Sheri Knauth

20 de feb. de 2015

Though I have had negative experiences with service reps in the past, today's scenario was completely different. There is no reason to employ people who are not as pleasant as your best employee. The job market is too tight to keep mean people interacting with your customers.

John Jordan

19 de feb. de 2015

I always bring my Cadillac StS to Heritage Chevrolet Buick in Owings Mills. Each time I have received excellent service from all the staff there. I especially like the service that I can leave my car and get a ride home from service. If I need to be picked up to go back to get my car when it has been service all I have to do is call.

Paul Saunders

19 de feb. de 2015

The service writer was professional and did a great job with my recall.

Carroll Gordon

19 de feb. de 2015

The service on my truck was great. I appreciate the professional manner in which everyone communicated with me. Thank you!

Shirley Morton

18 de feb. de 2015

My experience at Heritage is always great. My family has purchased 5 cars in the last seven years. Each sales person and service department rep have been very helpful.

Donna Walker

18 de feb. de 2015

Fast friendly service. The service advisor was friendly and answered all my questions.

Taisha Burges

18 de feb. de 2015

Heritage customer service is always excellent. They go above and beyond to assist in any way possible.

Andrew Pippa

17 de feb. de 2015

A bit of trepidation going in for diagnosing a Stabilitrak problem, but was pleasantly surprised at the excellent service and kind manner of Jason, who set me at ease. Would definitely return for service and pleased with the results (no more check lights going on).

Catherine Bailey

16 de feb. de 2015

The job was done with complete satisfaction. It would be very good if a car wash was offered in the Service department, especially during bad weather.

Ann Adair

13 de feb. de 2015

I always use Heritage because they have excellent customer relations and service. I won't consider any other dealer. They are excellent.When I have questions they are always helpful and take time to discuss my concerns.

David Caltrider

12 de feb. de 2015

It appears as though the service department truly cares about the cars they service.

Bernadita Inserto

10 de feb. de 2015

it was fast and efficient everyone worked had to get me back on the road. tim beavers was very helpful. thannks

Eric Malloy

10 de feb. de 2015

Customer service was great i used the shuttle service and they picked me up it allowed me to continue to work and get the car taken care of was great experience

Donna in Finksburg

9 de feb. de 2015

The online prices were honored. The salesman was knowledgeable and not pushy. We were treated with respect. It was a very pleasant buying experience. Please do not contact me! You may share the comment.

Michelle

3 de feb. de 2015

The service I received was above and beyond what I expected. I was in and out within a few hours and the staff was awesome

Trent Washington

1 de feb. de 2015

It was nice that I had a slight emergency and Heritage was able to get me in the same day. It was nice that the service person I was with was able to assist me on a rental too while my vehicle had to be worked on. Lastly to get it done in less than a day was great as well. Thanks Heritage!

Marva Stevens

31 de ene. de 2015

My visit was a safety recall for a defective bolt on my seat.I was met with courtesy, and was kept informed.

Harry Crosby

31 de ene. de 2015

always professional and courteous service.Excellent service advisors.Tim Beavers is particuarly capable.

Barbara Pariser

30 de ene. de 2015

Service was on time, fast, and all problems were fixed.

Nicole Joyner

29 de ene. de 2015

The customer service here at Chevy is excellent!!!! The staff is very helpful especially Tim Beavers and Larry. I will continue to have my services done at Chevy . Keep up the good work my wife and I truly appreciate all the hard work your staff puts in. Daryl and Nicole

Corey

29 de ene. de 2015

I came in for a recall on my 2011 Chevy Malibu. The wait time was around an hour and I was happy with how fast they took care of my situation.

Leo Weems

29 de ene. de 2015

The staff was very pleasant and courteous. I was not hounded by staff members to purchase, or have additional service done to my vehicle that was not warranted at the time. I also liked the courtesy van dropping me off at my home and picking me up from my home in lieu of waiting on the premises for my vehicle to be serviced!

Karen Marzullo

28 de ene. de 2015

Thanks for the great service. Quality work done timely.

Patricia Allen

27 de ene. de 2015

I got the appointment the time and date suitable for me. The service was quick and satisfactory done.I was treated with respect and they listened to what I had to say.The work men were courteous, kind and explained everything in detail. They were very professional.

Melvin Luterman

27 de ene. de 2015

excellent service Facility is extremely clean Everyone congenial Car was promised at a certain time and it was perfect

Joyce J. Smith

27 de ene. de 2015

My engine light came on indicating that it was time for an oil change. I called right away to schedule an appointment and was granted one for the following week. It reassured me to find out that the car should be fine until I could get in. The weather prevented me from keeping my original appointment, but Rob Zopp, the Service Advisor, got me in the next day. The turnaround time was better than I expected considering that I was squeezed into an unscheduled time frame. I was informed by Rob that my taillight was out and would need to be replaced. He then came back to the waiting room to let me know that it was just a loose bulb that was tightened at no charge. I sincerely appreciate the honesty that I feel that I have always received in having my car serviced at this dealership (Heritage Chevrolet-Buick in Owings Mills)

Kenneth Coleman

22 de ene. de 2015

The entire service staff was very cordial and the car repairs were completed in the promised time frame.

Vinod

22 de ene. de 2015

Sales person was good but had less product knowledge also have less inventory to select from

Samuel Castiglione

22 de ene. de 2015

I had my usual great experience. Scheduled the oil change/tire rotation the day before for 1 pm. Afternoon was great, not crowded. The tire alignment check was done before I made it to the waiting room. It seemed like Larry the advisor was back in no time telling me the work was done. I used this dealership when I had my old Impala, and will continue with my 2013 Malibu.

Samantha Brasel

20 de ene. de 2015

Everything went very smoothly and the service was quick. Easiest large purchase I've made.

William R. Allen

16 de ene. de 2015

Job well done, the service was great. I will return for service.

Gloria Drake

11 de ene. de 2015

Service was great as always. The shuttle was on time and he was very pleasant. Everyone is professional. The only thing I dislike is all other companies clean your car inside and out or provide a ticket for that service. Heritage definitely Needs to concentrate on that service. It may make me decide on a new dealership the next time I purchase a new car. Everyone I know dealership provides that extra service.

William Smith

10 de ene. de 2015

The staff there is very helpful, and Larry gets me serviced and out the door in a timely manner. I have had occasions at other dealerships that weren't as professional Thank you

Marshall Eghafona

10 de ene. de 2015

I had a great experience. Mr. profitt was clear and precise aboutthe services offered and my options. He was marvelous.

Peaches from Randallstown

9 de ene. de 2015

Couldn't have asked for a better car care experience. The staff extremely accommodating and friendly. With the wi-first I was able to get work done and not feel like I was wasting time. I was kept updated on the progress of the work and it was completed sooner than I anticipated.

Jack Holt

7 de ene. de 2015

We can always depend upon Tim to get the job done and follow up with us. He never does things that don't need to be done and when the job is done we can drive away with confidence. Only one issue brought us back more than once and that was a GM design fault for which he brought in factory engineers to find and fix the issues.

Simon C. Grinblat

7 de ene. de 2015

This was my second warranty service and don't have complaints at all, the service was very good and they were able to accommodate me the same day. This was a last minute call and they took care about me. I am completely satisfied with the service.

b12201

22 de dic. de 2014

Please do not buy a car from these people. They will not honor your warranty. We are a military family and got a car from this dealership within 14 months my car froze up and wouldn't turn so I had it towed to the shop I had just driven away from. The car cranked up while I was there but the mechanic told me he thought something was wrong and didn't want to touch it because it would void my warranty. I had the 5 year or 100,00 mile warranty of which I was still in the time frame so no worries right?? I ended up paying the dealership $700 to take my engine apart to tell me what was wrong. They than informed me it would be another $5000 to fix, but engine issues should be covered under the warranty right??? Well not here the warranty does not matter. I guess it was my fault because I repeated what the guy said to me at the first mechanic shop and that's what they ran with. I had to produce all the oil changes I had done in the time I had the car, I couldn't produce 1 but I was able to produce 5 and was told that because I couldn't fine that 1 that they couldn't prove it wasn't my fault a rod broke in my engine. Although if a rod broke in my car it would have never been able to crank up again.... The company offered to pay half of the repairs which would have been $2500. Sorry but we are a family of 4 in the military, I am a disabled vet, we do not have that kind of money laying around and it should have been covered under my warranty. Long story short, my family and I now have a car sitting in our driveway that we are still paying on. My husband is deployed right now and my family has no car, thank you sooooo much for supporting your customers, troops, and their families!!!! Let me also add I asked for my paperwork several times so I could get a lawyer and I have still not gotten anything.

louann026

6 de nov. de 2014

Heritage Chevrolet is a fantastic place, and my first pleasant experience ever! From the Shuttle Service provided to and from the location, to the Staff were absolutely Fabulous! I met with a Wonderful Salesman, Sonny Samuels, who assisted me. He was Exceptional; Courteous, Very Knowledgeable, Professional and so very patient with me. He offered great advice and answered all my questions as we looked over all the vehicles and I found the vehicle that was perfect for me.. Thank You again Sonny Samuels and Heritage.. a well deserved SHOUT-OUT for an Amazing Experience and Deal!!! I love my new CRUZE, and I HIGHLY recommend this location to anyone!!!Louann Greco

Disappointed

23 de ago. de 2014

My wife and I went online this morning (08/23/14) and found a 2011 GMC Acadia that were interested in. Called to see if the vehicle was still available. We were told it was transferred to Bel Air and was not at the location, but they would have it transferred back by 10:30 if we were interested in it. We told the sales manager we were and drove to the location (20+ miles away) and waited for the vehicle. At 11:00 the vehicle was still not there so we left to get lunch. At 11:30 we returned (still no vehicle). We sat down in the waiting area at which time I overheard one of the managers get on the phone and ask someone named Jeff where he was with the vehicle. I overheard the manager say you're still there (Bel Air) and then hang up the phone. The sales manager spoke to the salesman who was helping us to let him know what was going on. The salesman came out and told us the guy picking up the vehicle was stuck in traffic at which time we were annoyed and told him that we were going elsewhere to look for the vehicle. We went to another dealership that was out of our way, and we were able to purchase an Acadia in less than two hours. While at the other dealership the salesman calls to tell me that the vehicle is available to look at if I'm still interested. NO THANK YOU....you've wasted enough of my time.

Kate R

11 de ago. de 2014

I don't usually write reviews, but after my experience at Heritage Chevrolet and Buick in Owings Mills, I felt compelled to. My husband and I had the pleasure of working with Jerome Nelson, he sold us our 2013 Tahoe. The entire process was simple, he respected our time, he was courteous and professional. We even felt that Jerome went above and beyond for us, making sure we were comfortable with the sale and all of the paperwork. We haven't had the opportunity to use the service department, but if their service is anything like their sales department, we will have a pleasant experience. Overall, great dealership, great people, great experience. Thank you!

Tanya the Techee

5 de ago. de 2014

Mr Ernie K. was very nice and attentive. He was not pushy, but was interested in what I wanted and how the vehicle will meet my needs. Mr Tom the manager was flexible with prices, which made it financially affordable. Mr Gordon they GM was very informative about the pros of buys products and additional coverage. Everyone was very helpful. They made me feel like they really care and that I'm now part of the Heritage family. I think they are going to take very good care of me and my Sonic.

C.C. Keen

8 de jul. de 2014

Very unhappy with this dealership. Found a vehicle I was highly interested in and was in contact with a sale representative. I thought things were moving along well. I had an appointment with the dealership so they could look at my vehicle for a possible trade in, but thank goodness I called before going to appointment. They no longer had the vehicle that I had been in touch with them about. This dealership was a good distance from me, but I was willing to travel there because I thought they had what I wanted. I was not happy about how they dealt with us.

anonymousMD

8 de jul. de 2014

I am disgusted with the service I received at Heritage Chevrolet Buick. I called the 800 number to schedule an appointment for an airbag recall. The customer service representative reminded me that I also had a seat belt recall, and that there was a 4 p.m. appointment available for that day. He said that the dealer did not have the parts for the airbag recall, but I could get the seat belt repairs done. When he asked me if there was anything else, I told him about an annoying noise, and he said they could look at it when they addressed the recall. I arrived at Heritage at 3:55 p.m. and the service adviser treated me as an inconvenience. He told me that they did NOT have the seat belt kit and DID have the airbag parts (contradicted everything the telephone representative told me), but they did not have time to fix the airbag issue before their 7 p.m. closing time even though the safety recall notice states the service correction time is approximately 1 hour and 50 minutes. Ironically, he lectured me about how it was imperative that I have the recall issue repaired as soon as possible. DUH, that is why I was there! He claimed the repair would take an entire day, and he needed me to drop the car off on a day convenient for them for a recall that is not my fault. After he dismissed me to the waiting room, he immediately proceeded to complain to another adviser about all the "check-ins" he had done--very unprofessional. He was, however, very quick, to charge me $60.00 to diagnose the noise issue, which was NOT the primary reason for my visit.

RabidReader

8 de jul. de 2014

Most important to me as a woman who has purchased a number of vehicles on my own, at no time was there even a hint of the condescending male attitude I am all too often subjected to by automotive salesmen. That alone makes this Heritage dealership the first stop for my future automotive purchases. But that isn't the only reason this experience was a very positive one. My salesperson, Edward W, and all other involved employees were universally helpful and professional. I was very pleased that Edward was willing and able to explain every aspect of my chosen vehicle, and I am satisfied that I received the absolute best deal possible.

Rick M

3 de jul. de 2014

My wife and I have bought 3 cars from Heritage Chevrolet. Ed W has been great- a salesman who really listens and answers questions without pressuring us. Gordon J is great in finishing the paperwork and explaining options without being pushy. The only concern I have is the plethora of recalls by GM products (2 of our 3 vehicles have had recalls). GM has announced 5 recalls for over 8 million vehicles since I bought my Cruze. Articles abound about the "culture" at GM and how it has contributed to GM now recalling half as many cars so far this year as are normally recalled by ALL manufacturers in an average year. Bottom line- I love buying cars from Heritage Chevrolet but feel very discouraged about GM (lack of) quality.

Murphy3630

1 de jul. de 2014

My sales person, Nikolay stoev was the best sales person l ever met. He transported my car to Philadelphia, pa after the recall was done. The price of the car was perfect for me. My only negative is the financial officer who served me. He was too pushy when I stated many times that I didn't want any dealer services perfromed.... It was almost insulting to me... How many times can a person say no and then try to make me feel guilty for refusing. When it comes time to buy a new car.... I will definitely this dealership again!

Carol's SUV

26 de jun. de 2014

We are very pleased with our GMC Terrain. We were treated very well at the dealer. Hopefuuly we'll be able to figure how to use all the bells and whistles. Mike was a great guide from the airport.

MARLON

21 de jun. de 2014

Great service, and i came home with a great car. I am very pleased and happy. Still going through some of the paper work getting every thing in order and i would definitely recommend this facility to friends and family.

Nichole

13 de jun. de 2014

My experience with service on my vehicle has been awesome. I'm always greeted with a smile whether its in person or the telephone. I get positive feed back and they always find the root of the problem. Satisfaction is always guaranteed at Heritage service department. Thanks to Heritage Chevrolet service department for keeping my vehicle in tip top condition.

Linda

12 de jun. de 2014

Tim in the service dept. was very helpful in explaining things to me. His demeanor was very pleasant and kind.

Jerome

10 de jun. de 2014

I had great experiance buying a car from heritage chevrolet. I would continue to buy my automobiles from this dealership.

Ann

6 de jun. de 2014

I regularly use this service group. They are always knowledgeable, friendly, and fast. It is one of the best service groups I have ever used.

Iris

4 de jun. de 2014

Rob is always very nice when I come in. He keeps me informed. He always calls me to let me know of any problems with my car. When the car is finish he calls me with the total amount due. I enjoy coming to Heritage Chevy

James Briggs

4 de jun. de 2014

I'm rating this service far below average because of the (1) extremely expensive repair bill I'm left with paying off, and (2) the other large bill I now owe for the rental car. I went into getting my transmission repaired and knowing it would be near $3,000, but the bill was actually over $5,200 and Rob could only get in down to $4,800 and change. In the beginning, I wasn't too upset when I had heard it was going to be a 2 or 3 day job, but that quickly changed when I found out the dealer needed to get the transmission part from another far away location, many many states away. After them having my car for a few days they told me it would take several more days for the part to get to Maryland before they could even work on my car. Meanwhile, the car rental days are continuing to pile and pile up while this dealership has put my car on hold; not for another day, or few days, but an additional 10 more days before the transmission was even installed and the job was complete. Even the car rental company thought that MileOne Heritage should have paid for the extra 10 days I had the rental car. "That's just good business!", stated the rental car manager. I totally agree. Again, I know I needed my car repaired, but I talked with dozens of other people, some mechanics, and others who know plenty about cars, and they all said I was taken to cleaners on this one, not to mention the large rental car bill that I now owe. Next time I'm going to stay stranded on the road, call AAA and get a tow, and have some other mechanic work on my car. No way am I going to let MileOne Heritage work on my vehicle again. Heritage has lost my business for any of my future car buying needs. Look, I'm not one to normally write reviews. Actually, this is the first review I've ever written, but I can't help but feel robbed, and uncared for as a customer, and I wanted the community to be aware of this information.

Ronald

4 de jun. de 2014

I have been coming to the dealership,sense 1993 allways have had good service on my corvetts,Rob and Larrybeen good service advisors,and shearn is the best service tech on corvetts

Fujo

4 de jun. de 2014

I was very impressed with the customer service and definitely will be back to purchase my next car, the salesperson was so nice and helped me work an deal

Charlene

4 de jun. de 2014

Dontae Davis was an excellent salesman. He was courteous, knowledgeable, and spent just the right amount of time with me explaining all my gadgets.

Suzanne

3 de jun. de 2014

I had thought That installation of the ignition component would take several hours. However, I was pleasantly surprised that I only had to wait about an hour. Service was prompt and pleasant

jbriggs200

2 de jun. de 2014

I'm rating this service far below average because of the (1) extremely expensive repair bill I'm left with paying off, and (2) the other large bill I now owe for the rental car. I went into getting my transmission repaired and knowing it would be near $3,000, but the bill was actually over $5,200 and Rob could only get in down to $4,800 and change. In the beginning, I wasn't too upset when I had heard it was going to be a 2 or 3 day job, but that quickly changed when I found out the dealer needed to get the transmission part from another far away location, many many states away. After them having my car for a few days they told me it would take several more days for the part to get to Maryland before they could even work on my car. Meanwhile, the car rental days are continuing to pile and pile up while this dealership has put my car on hold; not for another day, or few days, but an additional 10 more days before the transmission was even installed and the job was complete. Even the car rental company thought that MileOne Heritage should have paid for the extra 10 days I had the rental car. "That's just good business!", stated the rental car manager. I totally agree. Again, I know I needed my car repaired, but I talked with dozens of other people, some mechanics, and others who know plenty about cars, and they all said I was taken to cleaners on this one, not to mention the large rental car bill that I now owe. Next time I'm going to stay stranded on the road, call AAA and get a tow, and have some other mechanic work on my car. No way am I going to let MileOne Heritage work on my vehicle again. Heritage has lost my business for any of my future car buying needs. Look, I'm not one to normally write reviews. Actually, this is the first review I've ever written, but I can't help but feel robbed, and uncared for as a customer, and I wanted the community to be aware of this information.

Irvin

1 de jun. de 2014

The fact that I have purchased my last 4 Buicks (or is it 5) from Heritage tells you how I feel about my experiences with the dealership.

Kevin

31 de may. de 2014

Was a little later than I expected getting my car back due to a few trials and errors at matching paint; but, as was the last repair you did for me, this one looks great!

Jamye

31 de may. de 2014

I cannot say that I have ever been disappointed with the service department at Heritage. In fact, Fox is in walking distance from my job but I have always brought my vehicle to Heritage for service. I have also purchased my last three vehicles from Heritage. I can never say enough about Roscoe in the service department. He is friendly and always willing to help my daughter and me. Even with all of the recalls, Roscoe managed to get us in and out within a few hours. Five Star to your service department!

Debra

26 de may. de 2014

The whole process was very convenient- I was surprised that the service technicians were available all day on Saturdays. My only comment was that the on-line appointment web page does not have an obvious submit button on it! Kinda defeats the purpose of a web tool- don't you think? I was pleased with the service technician's explanations and timely completion

Joseph

24 de may. de 2014

I did not have a appointment but had a emergency car repair and the dealership made time to take care of my needs and did it in a timely manner. All staff were very professional in handling my emergency especially since it was a holiday weekend.

Clarence

23 de may. de 2014

Got off to rocky start because of lack of communication but my experience eventually turned out great. I would definitely recommend Heritage Chevrolet buick.

Stephanie

21 de may. de 2014

My experience was Fantastic!!!!!! Between Jerome Nelson and his boss, I was able to purchase a New vehicle without a lot of Drama!!!! I Strongly recommend Mr. Jerome Nelson and company for Outstanding Salesmanship!!!!! All Thanks! I salute you!!!!!

Nottohappy

21 de may. de 2014

I wanted to get my 2001 Malibu car radio unlocked. I called a few months prior and was quoted a price of $60. When I was ready to schedule the service, I was rudely cut off by the Service Tech, as he transferred me to the parts department, which I did not need. When I spoke to the rep in parts, I was told that I could have the codes faxed to me. I said I tried in the past to input the codes, but it did not work. I asked to be transferred back to service. I asked to schedule an appointment (which is what I was trying to do in the first place before being cut off and transferred). With an attitude, Roscoe, I believe his name to be, told me May 27th was the only day he had available, all other days were booked. I said so even future dates are booked?" I wanted a date in June. He says thats fine. Puts me on hold, then comes back to the phone to get my phone number and name to call back, He says he didn't want to keep me on hold. I never received a call back. The next day, I called the 1-800 number and spoke to a very pleasant customer service rep. He scheduled my appointment with no problems. He asked was there any questions that I had. I said yes, I was quoted a price of $60 and I would like to confirm. He was unable to confirm, so he had to transfer me to the service department. Again, I was faced with the same rude person I spoke to yesterday. He wants to charge $115 for unlocking a radio. I told him that was not the price I was quoted. He was quiet for a second then, proceeds to tell me about the codes and the half an hour for the labor. I said ok transfer me back to customer service, I would like to cancel my appointment. The attitude continues, as he tells me he can cancel for me. After that I just hung up. I cannot believe how rude these people are. If you do not have excellent customer service, you should NOT work with the public. Then to top it all, the lie I was told about the price of unlocking a car radio. This man treated me as if I was wasting his time, and then wanted to up the price on me like i was getting on his nerves. I will take my business elsewhere. I do not recommend this place to anyone, not even my worst enemy, if I had one!!!

Marva

17 de may. de 2014

I had received a $150.00 credit for a complete detail of my car. I called to make an appointment for an oil change and advised the service department that I wanted to have my car detailed the same day as the oil change. I dropped off my car and went to pay for my oil change and was charged $150.00 for the detail. They told me I misunderstood and that the credit was towards a complete detail. I understood it to be a credit for the complete detail, and was not happy to have to pay for the detail along with the detail. I feel that it should have been explained and noted on the credit slip that it was only a credit applied towards the price of the detail.

Ellen

15 de may. de 2014

Roscoe worked me in with a last minute appointment and your staff diagnosed and corrected the issue very quickly so that I got my car back the same day!

Donna

15 de may. de 2014

The service team was friendly and accommodating. For an oil change and patch a tire $84 and this was with a coupon from Heritage (oil change). I paid less for tire patch at dealership in Pennsylvania than at Heritage.

Lutisha

14 de may. de 2014

Customer service is key and Heritage Chevrolet attendants were professional and considerate from the time I drove through the doors until I left. I will well pleased with the service and will definitely recommend.

Cynthia

12 de may. de 2014

the servicemen are always pleasant and helpful . the service dept. is one of the main reasons if I will buy a car from a dealership.

David

9 de may. de 2014

Ernie let us take all the time we needed to look at all the options. I wasn't sure I could afford the Encore I wanted and all the folks at Heritage worked together to make sure that I could drive home in the car I REALLY wanted. I have already told everyone I know about what a great experience we had at Heritage!

Rosemary

8 de may. de 2014

It was very easy, and aside from the traffic to get there a great process! They took me quickly and the car was ready when promised. They also helped me to save some money on the repairs.

Marilyn

7 de may. de 2014

After having been with Honda dealerships for more than two decades, I was a little upset to find out that the service department fro Heritage Buick cannot do any repairs on the weekend. WEekends were always best for me because that way my husband was still at home and we had one free car. This way I am now stuck with having to do any repairs during the week and have NO CAR...kind of difficult for many people!

Scott

7 de may. de 2014

My entire experience was pleasant. Most importantly, Rob did an amazing job of keeping me updated at each stage of the work being done on my vehicle.

Leona

5 de may. de 2014

The service dept. was very busy the day I arrived. I did not have an appointment. However, I was treated very well. Everyone I had contact with was friendly and respectful. More work had to be done than I had expected and the service was going to take 3-4 hours, so I opted to make use of the shuttle service. Drivers taking me to my house and picking me up later were also very friendly and personable.

Kathryn

5 de may. de 2014

Ernie Kosmakos and the entire staff were absolutely wonderful. They went above and beyond to ensure my buying experience was as pleasurable as possible/

Stephanie

4 de may. de 2014

I felt the whole process was great. From the beginning when Roscoe May welcomed me and listened to all my concerns. To him dealing with my husband who was out of town on business. He walked us both through everything and answered all of our questions. I've already recommended him (and the service dept) to my father-in-law who just purchase a new Buick last week. We will definitely be back for service and request Roscoe if we can!!!

Gary

3 de may. de 2014

I appreciated the follow up calls when I called and that Mike Lurie and Jerome Nelson were aways responsive to my questions. They both are very pleasant personalities and I look forward to pestering Jerome over the next week or so with more questions. Heritage all around good team.

Linwood

2 de may. de 2014

The Sales Rep. took his time and showed us as many cars as we wanted to see. Also he helped us get the best deal that was possible. I am hoping that when we need service it will as great as buying the car.

Sybil

1 de may. de 2014

Again Larry my advisor was correct, polite and very helpful in getting service to me. Thank you for great service I can depend on.

John

1 de may. de 2014

As usual, excellent work! Thanks for setting me on a short notice taking care of my greatest investment. Always pleased....

Chester

29 de abr. de 2014

the person I talked to knew what he had to tell me and explained the questions I had Thank you Rob

Helen

24 de abr. de 2014

The experience was excellent. Jerome Nelson, my sales consultant was wonderful. He found the car that I wanted and explained everything to my satisfaction. The Business Manager, Gordon James was very helpful, too.

Joe

23 de abr. de 2014

The service rep. (Roscoe May) was very help and made every attempt to save me money on my repair work.

George (Joyce)

22 de abr. de 2014

Robb got me in and out with a minimum of waiting or hassle. He also got an estimate for replacing a damaged front grille on my Equinox. Great experience as always.

Miriam

19 de abr. de 2014

you found the reason for the low pressure in my left front tire.there was a small leak which required a new tire.

Gloria

16 de abr. de 2014

every time I visit Heritage Owings Mills, it is a pleasure. Everyone is kind and treats me very well and keep me informed of everything that is going on. I have no complaints and will continue to visit Heritage. Mr. Sopp is a plus to your establishment.

Martin

15 de abr. de 2014

There are 2 main reasons why I use Heritage's service department: #1) Rob Zopp, service advisor, always provides me with exceptional service whenever I bring in my Chevrolet or Oldsmobile. #2) For many years, Mike Wilson has serviced my cars. He's superb workmanship keeps my cars running smoothly.

Kimberly

11 de abr. de 2014

Nick, Steve, Mike and Gordon were awesome. Very accommodating. Made the long process of purchasing a car way more enjoyable. They took the time to show me all functions of the suv and even helped with the blue tooth connection. What a great experience.

Jacqueline

9 de abr. de 2014

Whenever I come to there all the employees are always so very friendly and they take the time to explain things to me.

Cynthia

7 de abr. de 2014

we always deal with Rob. From day one we've had excellent service from your dealership. Whether it be in the service sales or parts. Rob has always treated us good.

Gordon

7 de abr. de 2014

I was pleased with the service and the way I was treated. Thetruck was repaired in a timely manner. Very satisfied.

Ernie Kosmkos

5 de abr. de 2014

They were so great i just told them what car i was looking for and the color and when we got there the car was already two go. The sales person was great. He made us feel so welcome like family, Hope too see them soon.

Kathryn

4 de abr. de 2014

The last visit to the dealership was fine and my service advisor was great. He provided all information. The only thing that I had a small issue with was after the work was done, I was told some pieces had to be replaced that cost an additional $55. But other than that, good experience. The guys who brought my car around when work was complete were amazing. Super nice, holding doors and even helping me put my car seat back in.That being said, my prior experience, about 4 weeks before that was less than pleasant. The only reason I came back this time was because my car was still under warranty. Had it not been, I would not have brought it back and I will not be returning now that my car is no longer under warranty. I had an appointment (I believe at 1pm) and dropped my car off. I never heard a word about my car. I called at 4:30pm and they let me know they wouldn't be able to get to it until the next day. What if I would have waited? I'm sure I would have gotten an update that day (that is the reason I decided to wait with my newborn this most recent visit). The next day by 1pm, I still hadn't gotten a call back, so again, I called them and they said they would call me back in 30 minutes. They finally called me back over an hour later. That is just the beginning of this bad experience. I had brought my car in before my baby was born in February to have some work done to my heater. Work was complete and I went to pick up my vehicle. When my car was pulled around, the check engine light was on (it wasn't on when I dropped it off). I let the service advisor know and he reset it and let me know it should be fine and to call if it came back on. It came back on 5 minutes after I drove off, so I called back immediately. On top of that, my car heater was no longer getting hot, only warm. The heat was working fine when I had taken it in. He told me to call back on Monday and talk to the advisor I had been working with previously. I called first thing on Monday and brought it in to have it checked out at lunch. He ran the code and told me the issue could wait until after I had my baby. So I waited and brought it back. When they checked everything out, shocking, nothing was covered under the warranty and according to your team, everything was unrelated to the work that had just been performed. Seems coincidental to me that the heater that was repaired now had something else wrong. Because I had a brand new baby at home, I couldn't deal with the issue so my husband handled it. He said he dealt with the service manager who was pleasant, but that is the only good thing I can say about the experience. I'm not the type of person to write a complaint but this was a horrible experience and I can honestly say I do not trust your dealership and will be taking my car to a private shop for any additional work needed. I felt very let down.

Stanley

4 de abr. de 2014

We arrived around 5:00 P.M. and the staff were able to fit us in for a brake/turn signal light replacement. Jimmy (technician) and Tim Beaver were very customer service oriented and gladly took our vehicle for the replacement.

Tyrone

3 de abr. de 2014

I would like to take my hat off to the service department for there excellent service. I just want to say thanks to the service department for there good work.

Amber

3 de abr. de 2014

My experience is always pleasant when I take my vehicle there. Great service advisors to assist you and great customer service.

Stanley

3 de abr. de 2014

I have always had a pleasurable experience with the staff in the service department. They have always been honest and have worked with me very well.

Roderick

2 de abr. de 2014

Professional staff. From the time I entered the building, until the time I left, everyone was professional about how I was treated despite the fact I didn't wear my normal shirt and tie that day.

Pauline

2 de abr. de 2014

I dropped off my car in the morning before work and it was ready by 9. Everyone was friendly, I will tell my friends about the service center.

Jesse

25 de mar. de 2014

I'm grateful that you located the problem that my engine code alerted me to. And that you fixed the problem. But I must confess what you already know, and that is that rising prices and low wages are an issue with consumers these days. Just food for thought.

Lisa

24 de mar. de 2014

My service was completed in a timely manner and they made it convenient to rent a car when my vehicle had to stay over night.

A & A Wallace

23 de mar. de 2014

We are expecting our first baby and have been looking and researching for the perfect car. My husband found this great 2013 Chevy Cruze online at Heritage and so we made the 2 1/2 hour drive from Ocean City to Owings Mills. All I can say is the awesome staff at Heritage made our car buying experience well worth the drive! Ernie Kosmakos our sales consultant was attentive and supportive from the moment we made our first contact by phone. He truly made a usually stressful experience into a pleasant even enjoyable one. No hassle or pressure, we got a great deal and awesome service. George our finance consultant was patient and extremely helpful in exploring the best options for us and our budget. We never actually met them, but a big thanks to the guys who got our car spotless and ready so quickly so we could drive back to the shore! We could not be happier with our new car and this experience. We will absolutely return to Heritage to purchase another vehicle in the future! Thanks to everyone at Heritage who helped us to find the last thing we needed to be "baby ready"!

Charles

20 de mar. de 2014

I feel every effort was made to esolve a problem. You can't ask for than that.I was kept in the loop as to what effort was being made.

Samuel

20 de mar. de 2014

I was pleased with the service that was provided. The salesman took his time and addressed all of my questions. He met my requirements for a good salesman and me for a customer.

William

19 de mar. de 2014

took me at the time of appointment and had me on the road at the time I needed to be. Thank you. Would be nice if they would clean your vehicle like many dealerships. Just a suggestion.

Sharon

18 de mar. de 2014

I would like to send out a special thanks to Roscoe who demonstrated customer service to the fullest. My experience was positive and satisfactory.

Lorna

12 de mar. de 2014

Red alert on service papers, immediate action required regarding yellowing of headlight lenses. Called to discuss issue. Told yellowing of headlight lense did not require immediate action or any action for that matter. Should have been told this at time of service.

Megan

12 de mar. de 2014

I love my Heritage Chevrolet boys! They take the best care of my vehicles and Rob Zopp's customer service skills are second to none.

Andrew

10 de mar. de 2014

Everyone was very friendly, helpful and all service was done in a timely manner. Thanks Again for the excellent Service.

Gloria

9 de mar. de 2014

Rob sopp was very attentive servicing me and professional. Mr Sopp is definitely a plus to your business. It's always a pleasure Everyone there is professional and kind to their clients

Mike

9 de mar. de 2014

Extraordinary! Everyone was friendly, knowledgeable and attentive. My car was well taken care of and I was extremely pleased with the results. A special thanks to Rob Zopp and the corvette specialist Shawn for taking care of me both expeditiously and professionally.

MH White

9 de mar. de 2014

This was my best car buying experience ever. The service I received from sales consultants Ernie Kosmakos and Sonny Samuels was outstanding. I received the best deal possible. My overall experience at Heritage Mile One Chevrolet Buick Owings Mills was great. Thanks guys.

Patricia

8 de mar. de 2014

TV on when no-one waiting appeared to be watching- all reading or on cell phones. Just a distraction. Why not soothing music?

Rosalind

8 de mar. de 2014

I desperately needed a battery for my GMC SUV .it was supposed to be a bad storm the very next day and I needed to get a battery as soon as possible .heritage was about to close but they still took the time out to replace my battery that I desperately needed for my vehicle ,for the snowstorm because the battery was extremely weak and would not hold a charge. thank you very much heritage and the service advisor who has assisted me

Laura

7 de mar. de 2014

Dante Davis was great as was Lorrain Pheobus. Just the length of time waiting for financing and such was too long. Started process at 2pm.. didnt leave until 7pmish.

Shawn

7 de mar. de 2014

The Heritage Chevrolet team is an excellent, compentent group of individuals who want to make the best deal for you.

Camaro Lover

23 de feb. de 2014

I went into Heritage for car service and left with a new car. I was not in the market for purchasing a new car. Mr. Sonny Samuels approached me asking if I was interested in buying a new car while I was waiting for my auto. My quick answer was No. Mr. Samuels walked and talked with me about different Camaros while I was waiting since I told him the Camaro was my dream car. After talking with him, I decided to purchase a Camaro. He walked me through the process with the utmost professionalism about trading my vehicle for the Camaro. He and his colleagues worked with me to make sure I was satisfied with my purchase. I would highly recommend Heritage Chevrolet to anyone who wants to purchase a new vehicle.

Gloria

23 de feb. de 2014

every time I have my car serviced at your dealership I am very satisfied with whoever helps me. They are professionals and represent your company very well.

Gretchen

22 de feb. de 2014

I started by looking online for a vehicle in the morning and by 3:00pm that afternoon was sitting in the dealership buying my new Chevy Equinox. Everyone I dealt with, from the original financial contact person (Johnnie) to the salesman (Ed) to the final finance person (Lorraine) were extremely friendly and helpful. I never felt like I was being pushed into anything. In fact Ed even called me priior to coming in to let me know that the used vehicle I was inquiring about had been sold and wanted to catch me "before I wasted a trip there". I wound up going and buying a brand new car because of better financing but never felt pressured or uncomfortable. Highly recommend this dealership!

bear28

11 de feb. de 2014

I had a thump sound coming from the rear of the car and I knew it was the rear differential. But, I was told that I needed a new axle and a dust covers for the brakes but they called it something else and told me that you don't want your brakes to over heat, so I said yes. Than I found out from another mechanic that it was only a dust cover. I was also taken into the shop so I could see the metal shaving in the cover of the rear differential. So, why did they not start with the rear differential before they sold me on a new axle. Three days later I called and told them I want my old parts, and that same day they called and said that they are going to put the old axle back in with a new c-clamp, mmmmmmm. Starting total for rear differential, axle and dust covers ($1600.00), 3 days later and the mechanic said he did not touch the rear differential. and I was told that the problem was still there but not as bad, What? Day 4, I was told that I need a Rear Differential. Total cost for labor/parts $990.00and I still need a rear differential. They got one star because they would have allowed me to drive off with a new axle and a bad rear differential that they was not sure when the rear differential was going to fail. Now I still have to pay someone to fix or replace my rear differential, and they did not call me to let me know that my car was ready to be pickup.

Lutisha W

27 de ene. de 2014

My girlfriend recommended me to Heritage for a new car. My salesman, Sonny Samuels, walked me through the process with the utmost professionalism that helped me pick the right car that lined up within my specific budget. He and his colleagues worked with me to make sure my experience was not long and drawn out. I would highly recommend Heritage Chrevrolet to anyone who wants to purchase a new vehicle.

Sherri S.

8 de ene. de 2014

Started my buying process online, and was immediately contacted by a salesman. I was literately in the dealer 30 mins. and out the door with a new car. All my purchase will be from here

Chandra

29 de dic. de 2013

I was recently in an auto accident in which my much loved Yukon Denali was totaled. Prior to that we were not in the market to purchase a vehicle but that unfortunate situation forced us to buy and quick. I did my research on SUVs prior to scheduling an appointment and we drove up from Laurel to check it out. I was sold shortly after seeing the 2012 Acadia Denali! It was the right color inside and out and although a little smaller, it could fit my family of five. We thought we knew everything we needed to know about the Acadia but Ed Wojcik, our sales rep, taught us a few more things! He was very knowledgable and courteous which helped to reduce the anxiety that I was feeling about my accident and having to purchase at this time...non of which he knew anything about. I've have had a couple of financial hiccups in my life and my credit is less than stellar but the finance department worked until they were able to close the deal for us. We would highly recommend Heritage Mileone in Owings Mills. We appreciate all that helped with our buying experience, especially Ed!!!! It was definitely worth the trip!

Robert Somers

7 de dic. de 2013

As one who dreads the purchase of a new vehicle largely because of the active sales promotion activities at the time of sale, I have done my best to avoid the purchase of a new vehicle for many years although I periodicly would test the waters. When time came to actually do something about the purchase of a new car I did research and then stopped by several dealers for test drives. I was pleasantly surprised by Heritage when I did. The sales staff was helpful and informative but not overly pushy. They went out of their way to get me the car I was interested in at a competitive price to other dealers in the area.They were flexible and made the delivery about as simple and painless as it could be. Overall I was quite satisfied with the purchase experience.

Sam

18 de nov. de 2013

I was with my daughter recently and she purchased a 2013 Chevrolet Equinox from Heritage Auto in Owings Mills. From the time we walked in the door until the time we left we had excellent service. She had been looking for a vehicle for a few months and we had been to several other dealers. This dealership was by far the best! We dealt with Hugh, the manager, and sales people Rhonda, Mike and Gordon and they were all very pleasant to work with and we got a good deal! I would definitely go back there the next time any of my family members are looking to buy a vehicle.

Justin Martin

14 de nov. de 2013

I recently purchased a 2013 Chevy Malibu from Heritage MileOne. At first I admit that I was hesitant about making a trip to the dealer simply because it was an hour away from my home. But i am soooo happy that i made the drive, it was well worth it! I was assisted by a gentlemen named Dontae; he was so courteous, friendly, fun and respectful of my decisions. He made the experience a 10 out of 10. The staff was helpful and provided feedback to all questions that i had. I went in just to browse at the car i liked and 2 hours later i drove off with my dream car! I highly recommend this dealer they will treat you the way you deserve to be treated. I hope to continue my business at Heritage MileOne in the future for my next car also!!

Doug and V.

22 de oct. de 2013

My husband and I have been looking for a particular car over the past 6 weeks. I saw a car at Heritage Chevrolet/Buick that interested me so I sent an email. I received a response promptly along with a phone call from Michael Lurie. He was professional, honest, and we bought a car from him. Being honest with us and not trying to over sell us with another car is very professional. Most sales people are not like that. The entire staff was polite and made us feel important even though we were buying a used car. The brought the car into the showroom and let us drive it out. Made me feel very special. I would highly recommend Michael Lurie and the entire dealer staff for your next auto purchase. By the way, we drove 86 miles but the trip was well worth it.I will buy my next car there too! Doug and Valerie Reardon

CaRs

16 de oct. de 2013

In today's world its rare to find a car dealership that is honest and a pleasure to deal with. More than likely your second highest bill each month is a vehicle. Buying your vehicle from a place that pressures you and will not give you the very best upfront creates stress and who needs it? So you really like the car/SUV your buying, you should also buy from a place you do not mind giving your hard earned money to. Heritage is that place. You will not be disappointed. They go above and beyond most Dealerships.

HappyAWD

15 de oct. de 2013

Heritage Buick by far is exceptional. Steve stayed on top of our purchase with Ernie's assistance to make sure we had the exact car we wanted. We tried their patience and yet they still found us the right car at the right price. In the future, we will look no where else providing we buy what they sell. They are Great people all the way around from Management to Finance. We drove about 45 miles to find the right dealership and car and we're happy we did . If there was a category higher than Great we would give them that!

Sir Charles,Viscount

2 de oct. de 2013

We had direct contact with Mark Roberts, Michael Lurie and Gordon James and rate them as outstanding representatives of Heritage Chevrolet/Buick and General Motors and would recommend their services to anyone seeking a Chevrolet or Buick.

Craig

25 de sep. de 2013

I'd like to mention that Ernie Kosmakos did a great job helping me purchase a car from this establishment. Hugh and Gordon were quite affable and maintained a professional approach as we put a deal together. The car I bought was not the car i came to see, but I was glad that we could upgrade to the Pontiac I chose. Ernie worked hard over several days to keep us on point regarding the search for the right car, the test drive, the paperwork, and the final sale. I'd recommend them anytime.

Tjames

13 de sep. de 2013

Went in there to buy my first car, my salesman was Michael Lurie. He treated me with respect and was just a joy to associate with during this process.

Heritage Fan

8 de sep. de 2013

My husband and I had been searching for a late model, low mileage, Suburban. Our salesman, Mike Lurin, was extremely helpful, knowledgeable, and very kind. Also, the manager, Hugh, was very accommodating. Our experience was very pleasant, and we would highly recommend this dealership to anyone.

Joe and Amy S.

1 de sep. de 2013

My wife and I just purchased a beautiful '09 Chevy Silverado 3500HD DRW LTZ with low miles. Met a wonderful young salesman by the name of Mike Lurie. Mike was helpful, very informative, kind, and made our experience pleasurable. Manager Hugh checked on us several times during the process to make sure we were getting everything we needed. The financing and paperwork was handled in a friendly and professional manner. I am not a fan of large car dealerships and was hesitant to stop but I have a new perspective and Heritage made the difference for me. My wife and I will not hesitate to return to Heritage for future needs. By the way, I was a Ford pickup guy before:)

CarShopper

30 de ago. de 2013

We recently purchased a new Buick Encore after months of looking for the right car. After all the hesitation we finally choose the Encore. There were many dealerships to purchase from and Heritage was not the closest to our home but they were the only ones we trusted. Others kept changing prices and never quite found the right one, Heritage did to the letter. They were patient and I know that is a chore in its self. Most places care only about the sale, not Heritage, you are their customer way past the sale. We are very pleased we bought a Buick Encore and even more so that we purchased from Heritage! Thank You, Steve, Ernie and Phil

New Buick owner "Annette"

24 de ago. de 2013

I love my new 2013 Buick Verano. My salesman Michael Lurie and the sales manager Julius Green made the buying process so easy. Everyting was explained so I had no problem when I drove off the lot in my new car. The dealership is clean and friendly. I would recommend this dealership and it's staff to family and friends.

YOLANDA and Terrell

17 de ago. de 2013

I met the sales man Ernest at the Heritage Chevrolet Buick dealership in Owings Mills, who provided me with excellent service. It was just about closing time but he was patient and answered all my questions. My son and I was very satisfied with the service and our subsequent purchase. Ernest followed up with us two days later to make sure all was well. I really appreciate his service and will definitely recommend the dealership, the sales person Ernest, the sales manager Julius and other staff.

SharonK

12 de ago. de 2013

I purchased a 2010 FORD EXPEDITION, EDDIE BAUER. I've heard nightmares about buying cars, mine was an enyoyable experience, I have to say. The salesman Mike was very helpful and informative and the Management staff was great. I would highly recommend the faciluity to freinds and family . In the future I would glady return.

Matt

3 de ago. de 2013

Good service, buying process was a little long however dealership was nice, salesman were friendly

Ajay

31 de jul. de 2013

The entire experience is both friendly and professional. The service person, Larry, explains what needs to be done in an understandable way. The waiting room environment is clean and appealing. The shuttle service drivers are great. I always find my experience at Heritage excellent.

Ian&Shana

30 de jul. de 2013

My fiance and I had been shopping around for a used truck....we had some specific requests such as 4-wheel drive, extended cab with 4 full doors, 8 cyl. with 5.3 L engine....and of course, as low mileage as possible! We originally found a truck online that fit our wants and needs and contacted Heritage. The Sales Associate, Michael Lurie, quickly got back to us and was patient as we could not make it up to the dealership for a few days. On the day we could be there, he went and picked up the truck from another location. Upon arrival, we quickly noticed the truck was pretty beat up. Michael and his manager agreed and showed us another truck. The second truck had even more to offer, lower mileage, and to top it all off, we were able to come to an agreement that fit our budget. While we completed paperwork, the car was detailed and topped off with a full tank of gas! Thank You to Michael and the rest of the Heritage team for your wonderful customer service and for sending us on our way in our new and beautiful truck!!

Dr Sam C.

24 de jul. de 2013

I simply came in for an oil change, w/o an appointment. The advisors took me right in, checked my records, recommended a (free) tire rotation at my next service, and the process was all done in about 90 minutes.

Nancy

23 de jul. de 2013

I was looking to buy a new car and decided to head over to Heritage Chevy. What a pleasure it was to be greeted at the door by such a wonderful crew. Mr. Nelson as my salesman but everyone in he building was friendly. I could not have ask for better experience. It was a piece of cake from start to finish. I have and will recommend this dealership to anyone I know that is looking for a car new or used.

Suzanne and Family

12 de jul. de 2013

great customer service! I was offered a gift card for sending the paperwork back overnight despite my saying it wasn't necessary. the staff was very diligent checking to make sure all was well with the car and the children picking it up from their Grandparents. Thank you for assisting our Girls Grandparents with the purchase of their used car. Our Girls are really looking forward to driving great looking, safe vehicle Best regards

Claudia & Craig

8 de jul. de 2013

We recently bought a new 2013 Chevy Silverado 1500 pickup, from Heritage Chevy-Buick, and couldn't be happier with our truck and the purchase process. Our salesman was Michael Lurie, who was very personable and easy to work with. Steve Oxendine assisted with the negotiations, and worked with us to give us an excellent price both for the vehicle and our trade-in Honda Civic. We also enjoyed working with Gordon James, the Business Manager, who made doing the paperwork a breeze. We would highly recommend going to Heritage Chevy-Buick, in Owings Mills, MD, for your next vehicle.

KBbrooks

7 de jul. de 2013

Mr Jermone Nelson is AMAZING!! I wouldn't have the car that I have now if it wasn't for him. He realy understood what I wanted and went above and beyond to take care of me. I am so glad and lucky to have had him to help me with this procoss. I hope he doesn't ever leave cause I plan on buying all my furture cars from him.

KB

5 de jul. de 2013

Jerome was great to work with and we had a good car buying experience.

BBTech

29 de jun. de 2013

From the first phone call to driving the car away, we had excellent service from Ernie K. at this dealership. He went out of his way to ask what we were looking for, and searched until he found just the right car for us. He was considerate of our wants, allowed enough time for test drives and questions. He never pressured us, and we got a very nice deal on a new Cruze sedan. He also took time to explain controls, as we have never had a "modern" car with all the electronic perks of this new car. Visit this dealership if you need a car, and ask for Ernie. You will be glad you did.

Lara

26 de jun. de 2013

Our salesman Eric was great! Ask for him if you go! He had a great personality and was very helpful. He was very knowledgable about cars (unlike many sales man). He also took the time to go over all the details and seemed to be very honest with us. He also sacrificed his lunch banana so that I wouldn't starve to death and then offered his coffee cake. He was very patient and understanding. Would suggest him to anyone!

Corey

8 de jun. de 2013

Great experience buying a used car. Our salesperson Michael was great, smooth and easy process.

Rosann

4 de jun. de 2013

Wonderufl customer service in sales. Ask for Ernie. Very pleasant and helpful

Wheels for real

31 de may. de 2013

I had a great experience at Mileone Heritage. The salesman Sonny was very personable and I'd also like to thank Steve who helped put the deal together.

Ravensgirl

31 de may. de 2013

I am very pleased with Sonny and my purchase. Although I had less than desirable credit, Sonny diligently worked with me until I was finally able to purchase my new car. Thanks Sonny!!!!!!

Prospective customer

31 de may. de 2013

Sonny was helpful, very knowledgeable and had a great attitude. I enjoyed working with him and would refer all my friends and family.

RJAnderson

30 de may. de 2013

I am 'elephant-proud' for my new gift from God! I will always remember Memorial Day '13. This was the day we wandered into Heritage Buick. We had already visited two other dealerships and were a bit discourage by all we saw. Either the cars were outside our price range, or we didn't like the selection we had to choose from. For some reason, I just felt that I had to visit Heritage a third and final time. And, indeed the third time was a charm! Sonny was the name of the salesman, and he was very knowledgeable, patient, attentive, and pleasant. We did not feel rushed or manipulated in any way, and by the end of the day we drove away in a beautiful, high-tech, and delightful new Buick Lacrosse. We love the car's ride, style, and technology. Near the end, three employees were all tying to truly help us close the deal, and after more than three hours, we were able to purchase a dream car. Special thanks to Sonny and the entire Heritage team for all their help, care, humor and top-notch professionalism. RJAnderson.

Ciara Crowder

30 de may. de 2013

Sonny Samuels helped me get my first new car. He gave excellent service. I will definitely recommend him to my friends. He also sold a Equinox to my mom in 2011 and she recommended him to me.

Danielle Crowder

30 de may. de 2013

Mr. Sonny Samuels was very nice to my family and sold a beautiful 2013 Chevrolet Cruze to my Mom and sister. Everyone who worked with us were very nice. They gave us water and made us feel at home. My Mom bought her Equinox here in 2011. We love it. It has everything in it. I can't wait until Mr. Sonny sells a car to me too.

Shelia Crowder

29 de may. de 2013

Sonny Samuels is a great Sales Professional giving outstanding service. He sold me my 2011 Chevrolet Equinox that I enjoy driving so much. He is always available to answer any questions I may have. He just sold us a new 2013 Chevrolet Cruze to my daughter who just graduated Shenandoah University. That was our gift to her. Sonny was there to share in our enthusiasm as well. Thanks for the continued great support! Overall rating is 100.

jayjayokay

28 de may. de 2013

Quick but clear and direct to the point negotiations..the way every deal should be... that was what our sales associate,Mr. Micheal Lurie and his manager Mr. Julius provided us...did everything they could so that we could have the lease that we wanted...highly recommended !!!

Dr Sam, regular customer

4 de may. de 2013

The work for my tires & alignment were exactly as agreed on, plus an unexpected tire rebate. The back & forth shuttle service was extremely convenient for me.

B family

29 de abr. de 2013

The staff is very friendly and knowledgable. I cannot remember having surprises when coming to pick my vehicle which says alot for the communication level they provide. The work has been satifactory as well.

Richard B. Udell

29 de abr. de 2013

From the time we pulled into the facility and our salesman Ed introduced himself, we were comfortable right away. I was just inquiring about the sale of my 2007 Buick Lucerne, asthe dealership had contacted me by phone; and stated they needed used Lucernes year 2007 and 2008 in good condition with good mileage, and my 2007 Buick Lucerne fitted the description. I looked at 2013 Buicks, and fell in love with my 2013 Buick Encore. After some discussion with the sales manager, and outstanding trade value was reached and a good price on my new Buick, and so I purchased same. The only downside, it took from 10:30 A.M. til 5>00 P.M. to complete process and drive my new vehicle home. The process was long but smooth.

Jackh

27 de abr. de 2013

Did a great job. Excellent follow up by both Tim and his boss calling and keeping me informed and asking for feedback after truck was returned.

Bonz

23 de abr. de 2013

I just purchased my fifth Chevy since 1980, so you know I love Chevys. The last four were purchased at Heritage Chevrolet, so you know I love Heritage! The managers and salesmen are pleasant, knowledgeable, and have always been able to find me a car (and a deal) that I love. The service department personnel are very kind and accommodating. If I have to have repairs on my car, as least the new waiting room is a decent place to hang out. Even has a TV!

Robin Warren-Dorsey

19 de abr. de 2013

I have always had a pleasant experience at Heritage Chevrolet. The excellent customer service is the main reason why I drive so far for my vehicle maintenance. I would not trust my SUV to anyone else. Robin Warren-Dorsey Hanover MD

Mama McKenna

9 de abr. de 2013

One of the best dealerships in the area. I bought a 2003 Tahoe from them, brand new. I loved my Tahoe & I love everyone at Heritage. They are all helpful, courteous, professional, considerate, FAMILY. I have referred friends to them & they are as happy with Heritage as I am. There isn't anyone there who does not have your best interest at heart!

Vanelle. Pickett West

9 de abr. de 2013

I was treated. Wjth outstanding. services in puchasing my vehicle. Mr. Jerome was expectual helpful hee explained everthing I asked. A very genteman repair people were wonderful.

Lisa

8 de abr. de 2013

I was really impressed with the customer service that Heritage had to offer. They made my buying experience great. I will definitely purchase another car and refer my friends and family. Heritage is just a great place!

David

6 de abr. de 2013

Heritage Chevy Buick has really good Customer service, Quality of repairs, and facilities and I would recommend this dealer to a friend

grandma

6 de abr. de 2013

Service always takes longer than estimated. No car wash!

Erv S

6 de abr. de 2013

Service area attractively remodeled, courteous service, timely performance of service, good followup, quality of work thorough and above average, have always used Heritage for service since car purchase including tire replacement, oil and filter changes, tire rotation and alignment, found prices to be competitive

Rosy and Antonio

6 de abr. de 2013

Our experience with Heritage in purchasing our two cars was nothing but wonderful. We left with everything we asked for and could not be happier with our purchase. Stockton, Julian, and Gordon are the best team a person could ask for when purchasing a vehicle. Stockton was patient while we test-drove over six cars and worked to stay within our requested budget. Thanks to th emiracle team's efforts, my husband and I both left with a car that day. Thanks again team. You rock!

Evelyn J.

6 de abr. de 2013

Great service. Excellent customer service from all involved with service. All services were explained and written for my information. Was given a date for future servicing and things to look for. Have recommended this dealer to many

Harry "Tin Indian"

5 de abr. de 2013

Our family has purchased 6 new vehicles & 2 GM off lease vehicles from Heritage Chevrolet/Buick/Oldsmobile over the years. While routine service can be performed anywhere, When the vehicles have needed "dealer" service Heritage management/service writers and staff technicians have risen to the occasion. In one instance, while looking at something else, they found a leaking transmission cooling line on my son's Malibu from a repair at another shop and called it to our attention. Without this notice, the transmission could have been ruined before he got back to New Jersey. In another instance, I was quoted a flat price for a minor transmission repair to my 2007 Buick. It was repaired and ran great! About a week later, the service manager called and said that one part that was included in the overhaul was not needed and when the technicial returned to part to the parts department, it generated a credit. So could I please stop by with my credit card for a $135 credit. WOW!! I have taken my neighbor's Buick to Heritage for minor stuff (her dealer closed) and even though the car was not purchased there, they bent over backwards to help her out! The kind of place where you would want to send your mom!

Melissa G

1 de abr. de 2013

My car buying experience at Heritage Chevy was nothing short of outstanding. Sal, my salesman did a wonderful job getting me the car I want and making it a very smooth process. I also want to thank Julius and Gordon for all of their help as well. Not only did I walk away with an amazing car that I am absolutely in love with, but they really worked to get me a deal that was affordable and that would fit my budget. They really worked hard, and they were all very professional, and overall I am just so pleased with everything. I would definitely recommend anyone to this dealership. They understand customer needs, and are not just pushy people trying to sell you a car! Thank you Sal, Julius and Gordon for everything you have done for me!!

Rockel Brown

30 de mar. de 2013

I would like to personally thank Mr. Edward Wojcik for being so patient and going above and beyond his duties. I am more than pleased with everything.

Mr./Mrs ali

18 de mar. de 2013

Ed Wojcik excellent costumer service I want to thank Ed Wojick for working with me in getting in a new Chevy Equinox 2013 he also work in getting a good trading in for my malibu 2010 i would recommend all my friends to Mr.Wojick i like the way my salesman conduct business i also would like to thank Mr.Gordon James for his profesional and courtesy in explaining the financing options I feel like i can contact Ed and Gordon anytime if i had questions regarding my new chevy equinox i would definitely recommend anyone and i would also go back again i am happy in my new vehicle Thank so much for great deal and service Mr./ Mrs Ali

The Ravenator

12 de mar. de 2013

I have purchased an incredible amount of vehicles over the years and with out question this was the best experience I have had. The sales manager and sales associate went above and beyond. They were professional, knowledgeable, courteous and just down to earth guys. They made the buying experience an absolute pleasure.

Julia

5 de mar. de 2013

I had a pleasant experience at the dealer and will be getting my car serviced there in the future.

Karen

4 de mar. de 2013

What great service we received!! We walked into the dealership after already taxing morning at another dealship, so we were tired and a big cranky. The team at Heritage Chevy was beyond exceptional. We hadn't planned on making a purchase that day, but just to get some information. The team that helped us couldn't have made us feel more comfortable. They worked really hard to help us get payments within our budgets as well as going that extra mile with customer service. At no point did we feel pressured or felt like we were being attacked by a salesman. They were really a great group to work with. As a first timer through this process they really helped set my mind at ease and made it pleasant experience rather than taking advantage of the first timer. Kudos to the team at Heritage Chevy!!!

LJS

27 de feb. de 2013

As always I had a great experience at Heritage Chevrolet, my sales team was terrific! Robert Lee, and my sales person Michael Lawery and Gordon James were great to work they were helpful and knowledgable on all aspects of the type of cars I was interested in, I appreciate the time that they spent with me to make sure that trading in and buying a new car was as a good experience. because of the staff at this Heritage dealership I will always purchase my cars from Heritage!

PSU

14 de feb. de 2013

The staff was very responsive and professional from our first email through cars.com. Michael Lurie and Robert Lee were very helpful and made a deal work for us on our first visit to look at the vehicle. The whole team stayed late to make our experience a great one and we drove away with a great Chevy Traverse!

Christykreme

11 de feb. de 2013

On a search for a bigger vehicle my husband and I visited several dealerships. Working with Treacy and the Hertige Group was a sigh of relief compared to what we dealt with at other dealerships. Treacy was friendly and courteous.....I was on the defense from my last dealership experience and didn't get a incline that Treacy was being shady at all. They didn't use the overbearing, lying tactics that other dealerships had. Process was easy breezing and they clearly respected our time. Also, we bought a Chrysler but there were no sales associates available at the time so they called over to fiat and Treacy came over to help so we weren't sitting there waiting for someone. Also I noticed one of the other salesmen tell the sales manager that his client was pressed for time and would come back being super friendly and kind......this is a stark contrast to the dealership that knew I was going to leave if they keep lying and pressing us so they said they needed my keys for an appraisal (of a leased car) and then held them and only reluctantly gave them back after the 6th time of leaving us to get a new quote and only after I asked for them when I was about to walk out on them for the second time. I would definitely recommend. Also Steve didn't sell us but was very friendly and helpful. He also offered to review all the techy stuff of the new gadgets with my IT husband. Because my husband had all these random questions.

Lois

11 de feb. de 2013

This is a great place to go for a vehicle if you suffer from dealership anxiety. I completed my application online and received a follow call from the manager and two other employees. Everyone was super friendly and the pre-application process made for a smooth buying process. Kudos to Louis, Steve, Robert, Gordon and everyone on the sales floor. You all definitely know how to conduct excellent customer service. I was referred by two fellow co-workers and will continue this trend as well as recommending you all to family and friends. Keep up the great service.

Jim

10 de feb. de 2013

I've been shopping for a new Suburban for about 3 months before visiting Heritage Chevy Buick. Ed Wojick provided excellent customer service, and worked quickly to get me the best pricing (in comparsion to the other dealerships), and we closed the deal within 2 hours of walking in the door (including the test drive). Addtionally, even after offering me the best deal, they didn't make me feel pressured to make a purchase. I would like to also thank Gordon James for his profesionalism and courtesy in explaining the financing options. I feel like I can contact Ed and Gordon anytime if I had any questions regarding my new SUV. I would definitely recommend and go back to Heritage Chevy Buick again.

Woody of frederick

6 de feb. de 2013

I found Ernie Kosmakos to very helpful. Iam very pleased with my truck. There is an oder of cigarete smoke that the detailer tried to mask but it has come back. The salesman and i did not notice at the time. thank you john Huffman

John Lebby

1 de feb. de 2013

I want to thank Mr.Donte Davis for finding the best vehicle for me and my family. I'm so overjoyed and extremely pleased with my purhased. I never been to a dealership that was so professional in my entire life. Hertiage you really out did yourself I would recommend all my famly and friends to Mr. Davis. I like the way my salesman conduct business. I didnt have to sit at the dearlership for a whole day to see if I would be driving home in a new or used vehile. Thanks so much for everything. Mr. J. Lebby

Carah hall

31 de ene. de 2013

I had a wonderful experience at the heritage dealer. I called about the car I was interested in and it was ready for me to test drive when I got there. Louis was absolutely wonderful and kept me entertained while his manager work out an awesome deal for me. You are in great hands at this dealership! Ask for Louis! Carah

Rayd

30 de ene. de 2013

The buying experience was exceptional. Ed, my salesman was very professional as well as personal. Throughout the process, from explaining the differences among vehicles, the test drive and completing all the paper work was flawless. I would definitely go to Heritage again when purchasing another vehicle. Again, it was a great experience and I would recommend anybody to go their for either a used or new car purchase.

VinceLauren

27 de ene. de 2013

Great experience. Felt welcome as soon as I parked. Since they do not get paid commission everyone from random tech-general manager was extremely friendly, welcoming, and helpful. I was there for 5+hours in the entire process of looking for/test driving and buying a car. Kept multiple people over an hour after closing to complete the transaction and no made me feel like I was putting them out. Only aspect that could have been better is having some snacks available. I went to a dealership once that had muffins, donuts, and fruit available. Considering the car buying experience last 3-4 hours and in my case over 5, I was famished by the time I left. Other then that, ext hung was exceptional. I wish that in 5 years, when I'll probably want a newer car, I would be in the area to buy from these guys. (Ill be moving in a year) Great price, great service, great experience. Thank you.

Chevy Driver

26 de ene. de 2013

It's been 10 years since I purchased a car. I had an excellent buying experience from this dealership. I have some issues with my credit. Robert Lee went over and above to find me a financial institution that would lend me money to purchase a new car. I was very happy to leave the dealership with a brand new Chevy Cruze. It was the best buying experience I've ever had.

D. Joyner Jr.

23 de ene. de 2013

Dontae Davis is the very best salesperson. I want thank him for helping my family and friends for getting into reliable transportation. Your the best and we will continue to use your expertise to get the best deal possible. Thanks a million!!!!!!!!!!!!Mr. Daryl J.

Dichaea Joyner

23 de ene. de 2013

I want to commend Mr. Donte Davis for being a very hard worker. He is very knowledgeable of the cars on the lot. He was able to answer all my questions now I know exactly what I need to do to get in my new vehicle. We need more people like Donte who will go the extra mile. Thank you so much and I will be back to purchase my new vehicle.Ms. Dichaea J

Beverly Williams

23 de ene. de 2013

I want to acknowlegde Mr. Donte Davis for an outstanding job. He always goes the extra mile for all his clients. I would recommend everyone to him who is interested in a new or used vehicle. I love the way he really cares about all his clients and get the right payments for his customers. Donte brought so much joy to me and my family he worked hard on this deal and now i'm driving my brand new cruze. Keep up the good work.Ms. Beverly W.

pierredesrosiers

23 de ene. de 2013

Came in to heritage and I knew exactly what car I wanted.The chevy camaro 2lt and they had it right there for me , their price were ok compared the other dealer out thereIt was a dream to me to get that vehicle . I was very happy to be the one that bought this chevy camaro.I want to thanks that salesman Ernie Komakos for helping me and also the business manager Gordon James.

jham5210

21 de ene. de 2013

The dealership to a wonderful job with finding the perfect car for our family. It was a very comfortable setting.

Silver Ice Sonic

21 de ene. de 2013

My experience at Heritage was AWESOME!!! Louis helped me to decide between two cars. He was patient and informative. He went out of his way to accommodate me and my needs. Big thanks to him, his sales manager and the finance department!!! You guys ROCK.P.S (I Love my Silver Ice Sonic :)

Bookman12

15 de ene. de 2013

Came into the dealer and knew what I wanted. I had a good price on a vehicle that was mostly what I was looking for but Heritage had the exact model I was looking for. They met the price the other dealer had after some signing that took less than I thought it would, I was driving off the lot with my new Silverado 1500.Louis and Michael made it as quick and easy as it could be considering how complicated it is. If I ever need a new car, which hopefully won't be for some time, I am coming back to Heritage first.

Nicole Joyner and Daryl Joyner

7 de ene. de 2013

I want to acknowlege Mr. Donte' Davis for outstanding service. He is definitely the best salesperson my husband and I ever had. This is the second vehicle we had purchase from heritage and we came back to Donte because he always provides us with exceptional service . We love how he is very knowledgable about the cars that is on his lot. He always listen to know how to answer and find the best vehicle for you. Also, he takes a personal interest in you its not just about a sale. I would recommend Donte to anyone who wants the best customer service and wants to purchase a vehicle. Thank you Heritage for having such a hard worker on your team it is truly priceless. Daryl & Nicole Joyner :)

Paul C.

14 de dic. de 2012

Awesome used car deal. Salesman Dontae Davis and manager Steve went above and beyond to please. No pressure and everything went smooth. I will be back for my next car.

Manning fan

6 de dic. de 2012

I had a great experience buying my 2013 Buick Verano. The quality of the car is amazing. I look forward to enjoying the car for a long time. The whole process went very well. My sales person was Michael Lurie and he did a very good job discussing many of the features of the car. I had a great experience with other members of their team-Julius and Gordon.

taomaha

29 de nov. de 2012

I went to this dealership because they are 'Saturn certified for service'. My engine check light was on, as well as transmission slipping. This was the 2nd place I went to (for a second opinion) Well, neither of my issues got fixed, and I left having paid around $850 for providing me with their expertise and saying they took care of something in the ignition module which was causing the check engine light (which came BACK on almost immediately just like before) and saying my whole trans is dying. Basically, I paid for a few screws being tightened and an opinion of the service dept. saying that my car is crap.Well, I went to Caton Auto Clinic and they fixed my car in less than a day (bad valve body) and said there was absolutely nothing else wrong with the transmission itself, gave me a year warranty on parts and labor, and told me not to worry about a thing for a little more than I paid Heritage. Also, that job fixed the check engine light. THANKS Heritage Chevrolet for reminding me that even with very nice employees, a dealership is still a dealership and will scam you and steal your money (Enough to cover a month's rent, at that)Don't go there for repairs.

bjohnson1029

11 de nov. de 2012

They provided great service. They worked out the best deal that the could for me...

unhappy

6 de nov. de 2012

Terrible!! I had a 12:30 appointment. I arrived at 12:00. The man who was supposed to be servicing me handed my information to another man and stated that he was leaving early as he had put in extra time and it was "Friday" I was seated. By 2:00 I inquired about my vehicle and was told that they were starting service. I was told that ALL of the techs went to lunch together at 12:00- it being "Friday" At 3 I overheard another woman being offered a car to take home and return the next day for her vehicle. When I inquired about a replacement vehicle I was told there were none. By 3:15 I was offered a shuttle ride home and told that I would be contacted by 4:00 regarding my car. The shuttle driver told me that his last pick up was at 5:00. By 4:40, and no word, I called and the man servicing me stated he would check with the techs. He returned my call 5 min. later and said my vehicle was ready. I was told that I would receive a survey, I never did, I believe there is a way to keep me from getting it as I was dissatisfied. I feel that the service was EXTREMELY POOR. I am a physician and understand all too well the value of prompt, courteous customer care. Never should anyone paying for service be made to feel so very unimportant.

Retired

5 de nov. de 2012

I was called back by both, salesman Sonny Samuels and manager Julian. I got my Onstar turned on and both were excellent in response to my issue. I rated the dealership good because I was not provided a full tank of gas even though I had traveled 85 miles round trip two times in order to purchase my Tahoe. I rated the dealership as good because it took us some time to come to an agreeable purchasing price for my vehicle. I rated the dealership good in overall facilities because they have so many cars and it was hard to find the vehicle that I was looking for. Sonny was extremely helpful and did all he could do to help and satisfy me. Overall a good shopping experience.

Joe & Theresa

4 de nov. de 2012

After doing some online shopping, we found the car that she wanted at Heritage Auto in Owings Mills. Dontae' Davis was out salesman, and he did a really great job at making my fiance feel comfortable, especially since she was so nervous about buying a car. He was very polite and made the process go as smooth as possible, which helped my fiance out so much. In the end we were able to get the car she wanted, at a great price and an overall great experience. Thank you all for doing a great job!

MichaelHeil1962

31 de oct. de 2012

I have never enjoyed the experience of purchacing a new vehicle until today. The salesperson, Edward Wojcik was a very patient and polite gentleman. Though I was at the car lot a short time, I really enjoyed my experience. he was very honest, curtious, and answered all of my questions as best as can be expected. As a matter of fact, the whole sales staff were very polite and made me feel right at home. I look forward to doing future business with heritage Cheverolet's Owings Mills location. Thank you.Michael G. Heil

Eugene Bickley

29 de oct. de 2012

Service was good but had issue with purchase of my used 2011 Chevrolet Tahoe LTZ. My 3 month trial of Onstar is still not activated. I had to call about my XM trial not working and had to call the dealership to get it activated. I have to call again to get Onstar working.

SUV Lover

3 de oct. de 2012

I had a great experience with my saleman. He was very detailed and knew a lot of the 2011 Chevrolet Suburban he was showing me. They worked with my trade in and got me a great price for a very expensive vehicle. Besides his good people skills it was the overall professionalism I recieved from him and his manager. It was the third dealership I went to and glad it was the last.

Ayorkor0821

23 de sep. de 2012

Stockton and Jerome had me smiling from when I walked into the Dealership until I left! I was able to purchase a 2011 Impala and they placed an "high" offer on my 2002 Impala to make sure I would be able to be comfortable with my payments and still get more bang for my bucks! This pair of charming gentleman were very helpful. I was not talked "down too" or forced into a vehicle that was no way near what I wanted. I was treated with the upmost respect and that just added the cherry to my day. I think I made Gordan "blush" and Stockton shake his head at me thinking, "Oh, my goodness what is up with this Chick", and Jerome kept me on my toes, so after running through 6 dealerships in 2 days, I was finally leaving in the vehicle that I WANTED (not forced into). The number 7 has now became my luckly number. Again, thank you all for providing the best (to date) vehicle shopping experience I have ever had and I will be back when time for a new upgrade... I will most certainly make sure to recommend this Dealership to everyone I meet.

Jewels

7 de jul. de 2012

My husband and I recently used this dealership to purchase a used 2010 GMC Yukon Denali. It was a large purchase but the dealership was flexible on pricing (as much as they possibly could be) and made the experience enjoyable. I highly recommend the facility! Our salesperson was very helpful and friendly and the manager was cooperative!

College Girl

1 de jun. de 2012

Our experience at this dealership was AWESOME! The Manager was very polite and worked very hard to get my daughter into a vehicle that she could afford. Our salesman Dontae' Davis was GREAT. He was very professional, polite, and willing to go the extra mile to make sure we were informed. Dontae and the Manager worked tirelessly to the late hours of the evening trying to get a deal through, even staying late to accomodate our hour drive to the dealership. It was a great experience and my daughter is happy with her new car. I would definately recommend this dealership and the salesman Dontae' Davis. Thank You!!! The Hynson Family

ggfch

19 de may. de 2012

Initially, I visited the Heritage Auto Dealership for service on my recalls. The service team was very courteous and helpful. While waiting for my 2008 CTS Cadillac to be serviced; on a whim,I inquired about the new 2012 CTS and before I knew it a salesman named Ed Porsch and business manager Doug Mrockowski made my dream...a reality. I was in the driver's seat before I actually knew what was happening. What a great experience to deal with a professional and capable team. Try them, they are the best!!!!

ginserto

24 de abr. de 2012

Stockton and Chris make the perfect team! I was able to choose a car that suits my needs for me and my family. They were very knowledgeable and understood what my expectations were and made our goals.

J-Writer

3 de abr. de 2012

My Mom bought a Chevy Malibu from from Heritage and this was the absolute best service I have ever witnesses and received. Jerome Nelson was our consultant and walked us through the entire process. He went above and beyond and provided exceptional customer service. We went in with one choice of car but went with his recommendation and we are glad we did!!! The Malibu is great and the experience was the best!!!

mvstencil

2 de abr. de 2012

We purchased a 2007 Chevy Equinox. The car was very dirty on the inside. We spent most of the next day cleaning it. There were stains on the carpet and seats that we were able to get out with a little carpet cleaner. We found cereal and cards under the seats and there were spills on the plastic that had not been wiped off. It appeared that very little had been done to clean the car. We were also not told that the dealer did not have the key fob for this vehicle until the deal was signed and we asked for both sets of keys and were told that they only had the one manual key, even though the ad on their website stated that the car had keyless entry and remote starting.

First Chevy

23 de mar. de 2012

My husband and I were weary to start test driving SUV's at different dealerships because we didn't want to feel pressured into buying a vehicle before we had finished our research. Two weeks ago we went into Heritage Chevy Buick to test drive the Chevy Equinox. The store didn't make us feel pressured to make a purchase and were more than willing to talk through all the features the Equinox has and even answer more questions through emails a few days later. Although the vehicle we wanted wasn on their lot, they were able to locate one that matched our criteria and had it available to purchase the next day. DontaDavis, Gordon James and Robert Lee all made this purchase possible. They were patient with us and made sure we knew all of our options. I would definitely go back to Heritage Chevy Buick again!

ttimmons1960

5 de mar. de 2012

This is not my first experience, when working with Mr. Jerome Nelson. Mr. Nelson is a wondeful guy. He is fantastic! His knowledge and friendliness made my experience quick and easy when purchasing my 2011 Cheverolet Malibu. I would recommend Mr. Nelson to anyone and have done so already.

Patrickkruse

26 de feb. de 2012

Mike was fantastic. Definitely an asset to the organization. His knowledge, friendliness & knowledge made for a quick, easy and painless experience. I would recommend this dealership to anyone and recommend Mike in particular.

gradon12

25 de feb. de 2012

They were excellent in every step of the transaction. The entire staff was friendly to my family. They were very honest, and they even matched a competitor's price. I love this dealership. This is the only time I've felt good about my vehicle purchase... Usually I feel like I've been taken advantage of. Keep up the good work guys :)

Mike803

24 de feb. de 2012

I was looking for a C5 Corvette with low mileage and found one at Heritage Chevrolet Buick. As I am a very particular customer, I started emailing Steve Oxendine and asking a number of questions about the condition of the car, what I could get for my trade, etc. Over the course of several weeks, I had probably emailed Steve 20 times or more. He always responded quickly, was patient, courteous and very helpful. Since I live about 100 miles from this dealership, I was somewhat reluctant to make the long drive for fear of being disappointed in the car or not liking the deal. Steve kept reasurring me and, after I repeatedly expressed my numerous doubts, he told me that sometimes you just have to make a leap of faith. Well, those were true words that I took to heart. My wife and I drove up on Feb 17th, 2012 and completed the transaction. Steve, Jerome Nelson and Gordon James were professional, honest, friendly and made us feel welcome and right at home. It was a smooth, easy transaction and it was a pleasure doing business with these fine gentlemen. I will not hesitate to recommend them to anyone interested in a new or used car purchase and that the drive is well worth their time.

angela20

29 de ene. de 2012

I was having such a hard time getiing a loan to purchase a car that I had gave up.Ed called me once and I told him that I was waiting for paperwork to get completed.he said okay, and that was that.When I finally recieved the bad news of no loan,I quit.Ed called me back later that week. I told him what happened and he said lets give it a try anyway.He said they had programs to help people like me.I was still skeptical but he would not take no for an snswer so I said go ahead.He called me back a few minutes later with some questions.I didnt hear from him anymore that day.I figured it didnt work.The next day he called to ask when can I come and do my paperwork.I said I am ready.when I signed the finance paperwork I noticed that it was dated for the previous day.I could not believe it.I am so happy that he persisted on doing this.he went to shake my hand after it was all done.I told him,I dont want your hand I want a hug.I am so greatful to him.he is the most nicest anf honest sales person I have ever had to deal with.He is the best.I LOVE HIM,I LOVE HIM,I LOVE HIM. THANK YOU

badchild1

13 de ene. de 2012

I was interested in purchasing a 2012 Chevy Equinox 1LT and found a vehicle that matched my description through Google. The dealership that had this vehicle was Heritage Chevrolet-Buick, Inc. I went to their website and found the 2012 Chevy Equinox 1LT and it listed the MSRP as well as the price that I would get it from Heritage. I called the dealership to ensure that the price listed on the website was correct and John answered the call. John explained to me that this was the correct price and reminded me that this price did not include the sales tax, the destination fee, the processing fees, nor the MVA tag and title fees. He then asked me when I would like to come to see the vehicle. At that point in time, I told him that I was still shopping around to get the best price and he told me that if he could help just call him back. Well, I spent most of the night researching various Chevy websites to find out that Heritage was offering the best price. The next day I called the dealership looking for John and found out he was there (and it was his day off). I told him that I would like to come to see the vehicle and he stated that he would wait for me to come to the dealership and to take my time getting there. When I got to Heritage, he had the vehicle ready for me to inspect and then we talked numbers for the purchase price. Within 1/2 hour, John gave me the price I was looking to spend for the vehicle. We began to fill out the paperwork and within 3 hours of my walking into Heritage I was walking out the door with keys to my new 2012 Chevy Equinox 1LT. The reason it took so long was the Business Manager was busy seeing people (this was the only thing that I would have to complain about); otherwise my experience with Heritage was excellent --- dealing with John, the salesperson, to meeting the sales manager and even speaking with the general manager. I went to 3 other dealerships prior to going to Heritage and walked out of everyone of them do to the bad service I received. I even called GM in Michigan to complain about them and to report the bad experiences I was having trying to purchase a new Chevy vehicle. I will be calling GM to let them know about my excellent experience with Heritage.

ericbrown

9 de ene. de 2012

I was looking for a chevrolet pickup. Went online and found a great deal at Heritage Chevrolet. The salesman was the best I have ever dealt with. Along with the internet and business managers the three men put together a deal that I couldn't pass up. I was able to purchase a brand new pickup cheaper than a used pickup at another dealership. It doesn't get any better than Heritage Chevrolet! My family and I will be purchasing future Chevrolets from Heritage.

mmiers78

2 de ene. de 2012

After I wrote a review for my poor sales/service after the sale experience, I received an email from Robet Lee, the GM. He promised to make it right and set up a service appointment for this morning. I drove the 46 minutes to the dealership from my home only to find the service department was closed. I even called while on the road to confirm my appointment for this morning and was told to talk to Tony when I got to the "Chevy store". Tony decided it was more important to find out who my salesperson was than helping me. Not only was service closed, but my loaner car wasn't ready. I left and about 30 minutes later my husband received a phone call saying my loaner was ready... I was almost home by this point. It's apparent to me this dealership has internal issues that aren't just a temporary glitch. I honestly have never felt more unwelcome or been treated so poorly by an auto dealership. We will never return nor will we ever recommend anyone on this staff. Mr Lee asked me to update my review after he emailed me setting up service appointment and I advised him I would be glad to after the promised work was done. Here's my update!

shadow9098

31 de dic. de 2011

Mr. Wayemust was extremely helpful throughout the entire process from start to finish in helping me purchase my 2012 Camaro LS. He even took the time to teach me how to drive the manual transmission and still continues to follow up. Great man, would definitely recommend him to anyone looking to purchase a vehicle!

GinaR

29 de dic. de 2011

Stocken was wonderful, we couldn't have asked for better service. We came in to look at the vehicle and walked out without it. They were very attentive and straight forward.

terrachmbrs

29 de dic. de 2011

John made us feel comfortable, because he was very knowledgable. After telling him the price range that we wanted to be in, he was able to put us within that range. He made good eye contact, and we did not feel pressured at all. Our overall experience, was excellent and we will recommend John Cannon in the future to any of our friends or family members searching for a vehicle. Thanks for the wonderful experience! The Hawkins Family

chipz

28 de dic. de 2011

My wife and I were in the market for a high quality used late model Suburban. We shopped many dealers, in person and on-line. We visited the Owings Mills Chevy dealership location and were served by Jerome Nelson. It had been a number of years since purchasing a vehicle and I was prepared for the typical car salesman routine....you know checking with manager, price haggling, high pressure..all the typical things one expects from a commissioned salesman. My experience from the beginning with Jerome and his counterparts, including his sales manager, Chris, was just the opposite. They were all concerned that all my questions were answered, and were extremely sensitive to my budget and timeframe. They allowed me to do my research, and were open as to my expectations as I researched the market. They were dead on with every expectation and not once did I doubt their intentions to offer me the best vehicle for what I wanted, at a very, very fair price. The quality of the car, quality of the buying experience, the quality of the post sale follow-up has exceeded all of my expectations. For my next purchase, which will be within the next 12 months, will be from this dealership and their finest representative, Jerome Nelson. Sincerely,Chip Zgorski

TomInFortHunt

17 de dic. de 2011

BLUF: if you're in the market for a pre-owned Suburban, this is a great place to make it happen! Hands down, Heritage Chevrolet has the best selection and most agressive online pricing of pre-owned Surbubans in the mid-Atlantic region. That and the fact that Heritage is part of the Mile One Corporation led me to reach out to the dealership through their web site. Both Steve Oxendine and Joseph Shipp were prompt and informative in replying to my initial and follow-up queries about a trade-in and certified vehicles. I definitely appreciated their willingness to work out some of my questions via email vice telephone calls. Today, I drove 90 minutes to Heritage Chevrolet and left a happy customer. The reasons: (1) Joseph Shipp was very easy to work with, knowledgable and professional every step of the way (2) The Heritage sales managers were open to realistic negotiating and (3) most importantly, my wife is now happily driving around a Suburban that I didn't have to sell a kidney to get into. Based on my experience, I would highly recommend Heritage Chevrolet to other folks in the market for a pre-owned vehicle.

Dtolson20

10 de dic. de 2011

Great customer serviceVery helpfulWould definitely recommend this dealerI worked with Dontae DavisVery friendly and knowledgeableI have no complaintsGot the car I wanted and would do more business with them in the future

mmiers78

8 de dic. de 2011

I purchased a vehicle in early October. I was told the dealership would call me in a few days to replace a part on my vehicle. It has been 2 months and I finally called today and was first told the part was not in then told it was and I could schedule installation. I was also told at the time of sale that I could have seat heaters installed on my vehicle at any time for $95 a seat. This was a huge deal to us since we were hesitant to purchase this vehicle without heated seats. Today I was told it would be $495 for both front seats... HUGE difference... And was told some things are out of his control and that was a special the company was running at the time. I feel like I was LIED to just so the sale was made. EspeciAlly considering I was trading in a vehicle with 5k miles due to a family expansion. Definitely get everything in writing with this dealership, because they will renig on their word. It's a shame buying a vehicle can't be a positive experience. Oh, and my sales person was assigned after we negotiated the deal with another person. Poor organization and poor service after the sale. I also was told I would get a full tank of fuel, and got 3/4 of a tank. And even though everything was pre negotiated over the Internet/phone, it took HOURS in the dealership. Also, even if you have outside financing, this dealership will find some reason to make you let them pull your credit.

cheriefoxwell

29 de nov. de 2011

I was skeptical with dealing with Heritage group due to a previous experience at a different location. To my surprise I was very happy with my visit. My salesman, Joe Shipp was very friendly, knowledgeable, professional and courteous. He was very helpful and knew just what I was looking for in a truck and was able to find my perfect fit. I am extremely happy. I have the car I have been wanting for a long time. He took time to show me all the accessories and taught me how to work all the electronics. He was very patient and considerate. I would most definitely would recommend you go see Joe Shipp. I am certain he will help you in your search as he has mine. Thank you Joe......

doverphantoms

17 de nov. de 2011

Very disrespectful, we were ready to buy had financing secured been looking for vehicles for a while , after talking thru email, finally made an appearance to the showroom....what a mistake. First I will say the salesman Joe Shippley was very friendly, and professional. You would think that would be the same for his management well rang was not so. Mr. Oxendine didn't want to apparise my vehicle cause I didn't have my exact payoff with me, never knew what I owed would make the vehicle appraise differently ..unless he was rfi make sure he didn't give me more then my payoff.....then after telling and showing him I already had financing secured he still insisted to run my credit, and when I refused to allow him he said " you must have bad credit, cause that would be the reason you will not let me run your credit ". At that point I knew this was a mistake and even though I loved the vehicle, and the price was competitive I just couldn't get that statement out if my head, and who knows what the service department is like after see the disrespectful sales managers. Mr. Oxendine is a Professional SHYSTER

budp

7 de nov. de 2011

Jerome Nelson, Jr made the sale and transaction a simple process without the dealership giving up to much. I am very satisfied with how easy it was to work with this dealership.

cutedani6

5 de nov. de 2011

I had a few people helping me with my trade- in and Mr. Stockton along with the others were extremely professional, polite and had my best interest truly at heart. Not only did I walk out with the car that I wanted I also knew that I was in good hands. Being a younger female, I'm the type that car salesmen take advantage of usually and that wasn't the !case at all with Heritage. I can't thank Mr. Stockton and the rest of the team enough for helping me get exactly what I wanted and needed! THANK YOU TEAM HERITAGE!

carrater317

31 de oct. de 2011

I located a vehicle on the dealer's website, but the vehicle was a new listing and did not yet have pictures. I placed a call and spoke with Jerome, who advised that the vehicle was in stock and offered to email pictures to me, which he did. I then drove to the dealer. Upon arrival, I spoke with Chris Taylor and took the vehicle for a test drive. I then made an offer and we began negotiations. We were unable to settle on a price and I ended up leaving. The next business day, Chris called and we once again began negotiating price. After several phone calls, and some miscommunication, we were still unable to reach an agreement. I then began speaking with a sales manager, who sorted out the miscommunication and assured me that he wanted to earn my business. He did just that. We were able to agree on a price and by the end of the negotiation, I felt that Heritage had given me a fair deal and had done a great job earning my business. I would recommend Heritage for anyone looking to purchase a car.

Lteneleven

28 de sep. de 2011

When I arrived at the dealership Ernie was ready for our appointment. Even in the poring rain he worked to make the test drive go smoothly. I was able to work out a deal with Tony during a quick and easy negotiation. It was fair and made me feel like I got good numbers on my trade as well as my purchase. I as in a huge hurry and everyone did all they could to get me out the door as quickly as possible. Thank you all for a great experience. I am really enjoying the Camaro.

swmacmillan

13 de sep. de 2011

I was very grateful for finding this dealership. I had to purchase a new car with three children under the age of five with me, which is no pleasant task. I had gone to a previous dealer, and I felt like they were selling me snake oil by the end of the experience. Steve Oxendine was able to spend the time talking with me about my trade-in and the cars on his lot, and my monthly payment calculations to the point where I felt it was actually worth the 90-mile drive to purchase our Suburban there. Living south of D.C., I passed up literally hundreds of dealers I'm sure, but it was of the utmost importance that I wouldn't experience someone playing games with me when I have three little ones in tow experiencing it with me. Our dealer, Jerome Nelson, was patient and helpful with all of our car seats, and he helped watch over the kids while we went through the whole process. My usually shy daughter bonded with him like he was one of the family by the end of the day. Jerome stood out in the pouring rain helping me set up my Bluetooth, OnStar, and XM, and it was obvious that he did not just care about making his numbers, but that we were satisfied customers. I would definitely contact Jerome and Steve again when we need our next car, and I've passed their business cards on to a friend considering a Suburban herself. We chose to purchase our car from Heritage because they had a good selection of used Suburbans on the lot, they were honest and professional, and helped make the car-buying experience a lot less stressful than I anticipated.

elcaman

30 de ago. de 2011

Great vehicle at a good price, and dealing with good people! Only complaint(small) was that it took a lot of time. But it was a pleasant place to spend time>

rkincaidjr

29 de ago. de 2011

Stockton provided super service and the dealership went to great lengths to ensure we were taken care of. There was no "aggressive selling" by stockton or any other person. Heritage is great and I would recommend them to anyone interested in buying a quality used car.

Mom of Four

20 de ago. de 2011

Although we started out on challenging terms, I have to say in the end, this dealership did what it needed to do to get the deal done. Chris got me the best interest rate I've had in years. I really appreciated that. Sonny was a true gentleman the entire way around. Sonny helped me with some things that I left in my old car. I appreciated that. Although the car that I left with was not the initial car that I was interested in, I do love my car. I was promised a $50 Visa Card that I was told would come in the mail later, but it never did. I really just overlooked this since they got me such a good interest rate. The better interest rate was worth more to me than a $50 Visa card. I think the biggest lesson learned that I can share with a potential buyer regarding this dealership is that if you are an "internet shopper" and traveling from out of town, state, whatever----make the drive. A potential buyer in the showroom is stronger than a potential buyer on the phone. I think one of the best things about this dealership is their great selection of cars.

Mackpappy1972

12 de ago. de 2011

I have been in the Baltimore area for only 4 years now. I have bought a hand full of vehicles from various dealerships already. The one that will continue to get my business is Heritage. They treated me like I was important, like one of the family before the deal was set in stone. That was mighty impressive. Patient, laid back, easy going, relaxed, professional, etc. I could go on. The main thing is, I explained what I was looking for, and what I was willing to pay. they listened, and put it togeteher for me. Other dealerships in the past were pushy, unprofessional, ignorant of the vehicles that they were selling, last but not least untrustworthy in the paperwork of the deal. This is a place I would sent my mother to, if she wanted a car. So Heritage has my vote for the great experience for the everyday consumer. Richard David Crawford III Baltimore MD

cwgotsch

10 de ago. de 2011

I can in to purchase a 08 Ford Escape for my business,Joe Shipp was the sales rep that was assigned to me. Joe answered all of my questions and helped to make the purchase as easy as possible. Chris the sales manager was also a huge help. Thanks.

acoleman1

5 de ago. de 2011

During my visit at Heritage Chevrolet, I was greeted by Mr. McKenna who was able to quickly find a vehicle that suited my needs as well as my family. I had visited other dealerships previously and was not happy with the overall customer service. However, Mr. McKenna helped me to narrow down my choices of vehicles and assured me that he would work very hard in helping me to find a vehicle that suited my needs, as well as to work the deal as if I were his own relative! That statement alone gained my respect,trust and business!I purchased my 2008 Chevy Suburban that same day. I am EXTREMELY happy with my choice; and so was my husband!My visit with the Heritage family was so positive in fact, I have referred several friends and family members to purchase from Heritage and asked them to specifically ask for Mr. McKenna because he was very fair and the terms were very reasonable. From the sales floor to the finance dept. (Mr. James), I felt as if everyone worked on my behalf to ensure I was another happy customer. Thanks Chris McKenna and the entire Heritage family,A. Coleman

Phillycheese10

26 de jul. de 2011

Gave me a great trade-in price on my beat up 1996 Grand Am with 204,000 miles, kept in contact with me, were easy to work with, car looked great when I bought it, very friendly, great dealership. Will definitely recommend to friends and family.

tone2g

21 de jul. de 2011

Due to unforseen circumstances during a family visit to MD I had to purchase a vehicle in a matter of a few days. My choice was a 2010 Chevy Suburban. I spent hours searching the internet and visiting dealers before I made the 1hr drive to Heritage. My wife and met with Jerome late Monday evening. He was courteous, professional, and patient as we asked questions and took the car on a test drive. His knowledge of the car and GM services helped us solidify our choice and desired options. We were able to reach a deal the next morning with Jerome's help. As the car was being prepared for pick up he kept us updated by phone the entire day. On Wednesday we met with Chris who was able to get us better terms than our own Credit Union! Jerome and the Heritage staff made this experience painless and extermely pleasant. I would recommend them to anyone who is in the market for a new or used automobile.

donovan2

17 de jul. de 2011

Absolutely excellent buying experience for a Chevrolet. I usually buy Acura's, Honda's or Toyota's because I cannot stand the buying experience at an American car dealership but Heritage was an absolute refreshing surprise for purchasing an American car.Wayemust was awesome as a salesman, very down to earth, very level headed, and very courteous. Chris the sales manager was an absolute professional and great to talk with.The price negotiations were straight forward, timely, and the delivery of the vehicle and close out of the paperwork was quick.

vmusokwah

16 de jul. de 2011

The service was great. The sales person maked sure that I had everything I needed before coming in. He always checked on my progress and offered help when he can. He worked very hard in making sure that my sale went through. Everyone at the dealer was very friendly and professional. Overall I felt like there were no other dealership that could have done better. The service was great.

susanrid

12 de jul. de 2011

"Scotty" was our salesman. My wife and I found him to be very knowledgeable about the car we ended up purchasing, a 2011 Chevrolet Equinox. He answered all our questions and made us feel very comfortable throughout the car buying experience. From Mr. Scott to Steve, the Internet Sales Manager, and to Chris, the General Sales Manager, we would recommend this dealership to anyone looking to buy a vehicle from a "customer first" company!

Terri Cox

10 de jul. de 2011

Sales person was very accomodating to our needs of what time of vehicle we were looking for. Also, he walked to the adjacant building to get me a bottled water since machine was broken. Took care of our needs and made us feel very comfortable. Will tell my family and friends of our experience and hopefully send some business to Sonny some day soon.

kechef

8 de jul. de 2011

I have only positive comments for this dealership. From John Cannon to Chris the Sales Manager, they know how to treat and respect a customer. Although i did not purchase at this time. I highly reccomend that you stop by and experince what buying a car should be like, they truley belive and express the customer for life attitude.

huberte

2 de jul. de 2011

This was the best experience I ever had buying a car!!!!! The sales staff was great and treated me with the respect that I probably don't deserve.

tishsop

1 de jul. de 2011

Sonny introduced me to the Chevy Cruz which was a car that I didn't even know existed. At the time I knew I was only interested in three other brands of cars and had no intentions of adding anything to my options. After his graceful persuasion to look at the Cruz I knew I had to come back for a second look. He was very informative and helpful. He put in a great amount of time to find me exactly what I wanted. I can honestly say he went above and beyond every time I visited the dealership. The things that I loved about him was that he was very honest, not pushy, very laid back, and not annoying. His customer service was impeccable and he was pleasant to work with. The entire team was great from Sonny, the sales rep, melody, the special finance rep, Chris, the manager, and Gordan the business manager. I could not have had a better team!

arosin48

30 de jun. de 2011

The Salesman Ed was wonderful!!!! The Sales manager Chris was also wonderful!!! There was another sales manager that started working with me has was VERY RUDE and ARROGANT! Chris was the one that made the deal. If it wasn't for him and Ed I would have left and gone to Carmax or Len Stoler. The total experience was good, but I won't ever deal with the other sales manager.

wcrompie

12 de jun. de 2011

The staff took several hours to procure a vehicle, however the transaction went well. The sales team was very busy and very professional. The car was in great condition.

Arielle S.

10 de jun. de 2011

After visiting several different dealerships and promptly walking out due to their poor customer service, overpriced vehicles and false advertisement I found myself at heritage. Ed was not the intial salesman i had spoken with however i am glad that he took the initiative to promptly greet me at the door and assist me with my purchase. Ed was straight forward about my credit situation, and very helpful honest and pleasant throughout the entire process. he kept me up to date on what was going on while trying to obtain financing, and was not disturbed by my lack of patience. He was funny and down to earth which took away the discomfort you often find in a car dealership! He even recovered cds from my trade in vehicle that I left during all the excitement. I love my new car and i recommend that annyone looking to purchase a vehicle pay heritage and Ed W. a visit!

nelsontoure

8 de jun. de 2011

This was my first new car purchase on my own and the folks at Heritage made it a great experience. I had a lot of MVA issues and they stuck with me during that whole process and even got me a better deal than what I walked in with. Thanks again guys for all of the extra phone calls and work that went into getting me into this car. I will recommend you to anyone that once strait answers competitive prices and quality service!

J3ona1

7 de jun. de 2011

Sonny and Steve were absolutely great and were incredibly patient. They worked with me for almost a month in order to buy my Chevy Equinox in a time frame that was confortable to me. I relocated from New York to Marylandthing in their and they did anything in their power to make sure I got the car at a reasonable price, without having to buy it before I was completely moved to Maryland. Sonny also took the time to introduce me to folks at the service department, and informed me of all of the discounts I could use for the car. Thanks Sonny!

marlon6974

7 de jun. de 2011

Overall I had a great experience, I was pleased that we worked a deal where other dealerships didnt work.The only problem was we had to get the vehicle from another dealer. So it required some patience on my part.

wygantmb

4 de jun. de 2011

Great dealer and sales staff. They we very patent especially with my three children running around, They came though with every part of the deal. I would recommend this dealer to friends and family. And i would look there first when it comes time to purchase my next vehicle. Thank you.

mrogers2011

2 de jun. de 2011

John Cannon is the BEST car salesman I've met!! He helped me buy when no one else could. The experience was EXCELLENT. I look forward to doing more business with John and referring ANYONE and EVERYONE I know who needs the same GREAT SERVICE. John, baby YOU ROCK'D IT!!Much Love & Many Thanks,Marlene Rogers

edchampe

30 de may. de 2011

Our purpose in visiting the dealership was to buy a new truck. We were extremely satisfied to work with Jerome Nelson. He was a professional in every sense of the word. He immediately assessed our needs, provided several options, and listened attentively to our concerns instead of trying to push us to select a truck to reduce the dealerships inventory (as we experienced with a competitor). Mr. Nelson interfaced with all other departments in a way that inspired our confidence that he was a team leader and very knowledgeable about the entire process. We especially appreciated the fact that not only did he provide a nice loaner car for us to ride home in after we left our car that was to be traded in, he also drove our new truck to our home the same day! This high level of excellent service means that we will definitely do business with Mr. Nelson and Heritage Chevrolet in Owings Mills when we are ready for our next purchase.

rbenta

27 de may. de 2011

I was at my wits end with my existing car when I made a phone call to MileOne Heritage in Owings Mills. I was greeted by Mr. Wayemust Scott and from then on was completely taken care of with so much dignity and respect. He and Gordon were not only very personable and approachable, but were extremely professional as well. They took the scary out of car buying for me. I thank them both with all my heart. I honestly wouldn't have been able to get through the car buying process without them. I sometimes think GOD puts people in our lives for a reason. I'm glad he put Wayemust and Gordon in mine.Sincerly,Robin Benta

GRSchoen

23 de may. de 2011

I saw a Silver Suburban on-line and went down to look at it, I didn't have the check with me but told them I wanted it for sure clean it up prep it and I would pick it up Fri. I got a call Thursday it was Sold. There was a black one I liked also so I decided I'd take it. It took an extreme amount of time to do the paper work and I was pushed very hard to take extended warranties, I all ready spent more than I had a check cut for due to the change of suburban's and was very clear I didn't want it. I made arrangements with Stockton to bring it back the following week to have a small dent fixed and get the cup holder that was missing and my GF was interested in buying a used Cadillac CTX the the owner was driving. It's about 1 1/2 hour drive from here and I get there and I arrive and no one knew what I was taking about Steve called Stockton and he said I never talked to him, my GF was sitting there when I talked to him I don't like feeling being made out a liar, Steve did get on the phone and got the dent guy to come and fix that and got the Cadillac CTX for her to test drive. She was very serious about buying it until she saw the run around I was getting. I was given an old cup holder and Stockton was suppose to send me a new one which to date I have not received, I spent another 4 hrs to do half hours work.. Greg Schoen132 West Main St Fayetteville PA 17222

83Puggle

22 de may. de 2011

I went to this dealership after a co-worker recommended Dontae' Davis and Heritage Owing Mills. I went there on Saturday, May 14th to look and test drive a Chevy Cruze. Dontae' listen to my needs and financial situation and was able to work things out and get me into my new Cruze. Dontae' was very helpful and answered all my questions. I left there in my new Cruze and have enjoyed the experience of On-Star and XLM radio along with the smooth ride of my new car. I would recommend Heritage Owing Mills and Dontae to all my friends.Thank You again for a great experience.

Jin Petro

20 de may. de 2011

Ed was very helpful even though I told him at our initial meeting that I would probably buy at another dealer( GMC Acadia Denalli). I told him I was doing a "due dilligence" reasearch for comparison purposes. Ed said that I should consider other factors and why. In the end I bought the Enclave from Heritage because of these discussions with Ed and Chris over two or three visits. Thanks ED and Chriss for the help. Jim Petro

camero2011

15 de may. de 2011

The service was great.Customer service skills were better than most dealers.The dealer listened and did not try to talk over me.He answered all my questions and made sure I recieved everything i needed for my vehicle.Sonny and Mr. Scotty were very friendly and took their time when explaining everything to me.I never felt rushed by them. I knew that they were there to service me and help me with anything i needed.I would recommend this dealership to all my friends/family.Oh and let's not forget the buisness manager.(Mr.Gordon)He was also very polite.He made sure I understood all plans and helped me select the right plan for my car.

spiland

14 de may. de 2011

I was happy with the service. Typical car salesmen speech when i wasnt ready to buy the vehicle the first time I walked into the door. Little too pushy for my liking, but overall good service and nice people to deal with. I would definitely consider buying from them again in the future

chevy83

10 de may. de 2011

Dontae Davis was an excellent sales rep. He took his time and explained everything i needed to know. he spent well over 4 hous with my family and was never rushed to make a decision. I will defintley go back to him again! The entire experience was great.

godobldmd

10 de may. de 2011

I needed to purchase a vehicle for myself as a company car and needed it done quickly. Chris emailed me the vehicles he had that matched what I was looking for and then sent me pricing for each. I found there to be no haggling just honest and up front pricing so I choose the vehicle on a Friday and was driving it off the lot the following Monday. I have bought a few cars in my lifetime and this was by far the best buying experiance of them all.

chris18c

7 de may. de 2011

We were recommended to Heritage Chevrolet Buick by the neighboring affiliate, Mazda. The CX9 is a nice SUV but entirely too small, so that salesman took it upon himself to walk us next door and introduce us to the Chevy / Buick dealer. The salesman Ed patiently accomodated us as we drove various Chevy Traverses and a Buick Enclave, then accurately told us the differences between each model and trim level. Ed was straightforward in assessing the value of our trade in and spoke directly to us about the used car auction process and why our trade in was valued below blue book by the dealer. He then proceeded to get us more money for our trade in. The dealership also beat the price of a national car-buying service by about $500 without using any sales gimmicks or "bait and switch" tactics. We bought exactly the car we wanted with the features we wanted, and received a very fair price on our trade in. Additionally, we were walked through establishing the On-Star service and Ed explained in great detail how to maximize the benefits that come with that system. Finally, he even showed us how to synchronize both our cellphones to the Buick's bluetooth system. When the vehicle was brought to us to take home Ed noticed there were water spots on the body. He got a micro-fiber cloth and personally buffed out all the water spots and polished the chrome to a high shine. He also recommended a great restaurant nearby. Ed was never pushy, always respectful, and careful not to use any of the "typical" sales tactics we saw at other area dealers.

tom43491

6 de may. de 2011

After visiting several dealerships in the area, I came into contact with Steve at Heritage through Truecar.com. He contacted me by email about my interest in a Chevy Silverado Extended Cab LT with the All Star Edition Package. I had, by then, found a truck at another dealer that ALMOST was exactly what I wanted, close enough for me to buy. The price I negotiated with the other dealer was also acceptable. The truck, which was on their lot, had a few extra options that I didn't necessarily want, but that I also didn't mind having.Steve referred me to John, who showed me a truck on their lot that was as close as they had to what I was looking for. It was not close enough. Steve went to great lengths to locate a truck that meet my criteria, and was eventually able to find one. We settled on a great on-the-road price. I was not able to purchase that night, and planned on coming in the following day. Steve and John worked with me to great lengths to secure the truck from the other dealer and get everything ready and in-motion for me. When I saw the truck the next day, I was surprised to find that it had the Protection Package installed (bedliner, premium all-weather floormats, and mudflaps). They did not charge me a thing for it! The deal went off without a hitch, everything exactly as promised. I was very happy with the experience from start to finish.

cmay

4 de may. de 2011

I feel the staff at Heritage Buick was very friendly and interested in seeing me in the car I wanted to be in. Jerome Nelson put calls out to several dealerships in an effort to locate the exact make and model of my choice. He was able to locate the vehicle within 24 hours and I picked it up 48 hours later (due to dealership being closed on Sunday). The Finance Manager, Mr. Gordon was equally friendly and very thoroughly in his explanation of all details related to protection available for my vehicle. In addition to the individuals I worked directly with on the purchase of the vehicle, staff members in the dealership would always speak and make sure that I was immediately addressed upon entering the building. I received several phone calls throughout the process to let me know where things stood and when I could expect to pick up my vehicle. I received a demonstration of all the features and it was beautifully detailed and ready for me to drive off the lot! I would recommend others to this dealership and Jerome Nelson for assistance with purchasing a vehicle.

adockett

3 de may. de 2011

Simply, One of the most pleasant car buying experiences ever! I would Highly recommend Mr. Dontae' Davis for anyone considering purchasing a car. After inquiring about a 2005 Lincoln Aviator online, Mr. Davis was very prompt and professional in responding to my request.A couple of hours later, I had the keys in my hand. My wife and I will be back. That's how impressed we were with Mr. Davis. Additionally, Mr. Gordon James, the Finance Manager, closed the deal and put the stamp on what was already a pleasant experience.Mr. Davis and Mr. James are simply the best.Aaron

pcochrane

3 de may. de 2011

I went to three dealerships. The first was a Ford Dealer. I sort of liked the car but was turned off by the sales people. The second was Subaru - also bad sales experience. The salesman seemed disinterested if even alive. I liked the Malibu at Heritage but the cars on the lot just weren't right for me. Then the salesman asked me to go look at a 2010 Certified Pre-owned Malibu. I sat in it then drove it. I loved it. Sonny went above and beyond to get me in a new car without pressure then had no problem showing me a used car. I was given a fair trade on my old car and was out of there in about 2 hours with my *new* car. It would have been quicker if there hadn't been a wait to see the financing manager.One of the big things that drives people away from dealers is how long it takes to buy a car. I bought one in '87 and it took 8+ hours to drive the car away. This was, by far, a most pleasant experience.

heezyme

2 de may. de 2011

These guys were very friendly and worked hard to get me the deal I was looking for despite my less than fantastic credit score. They gave me more than expected on my trade and after accepting the terms, they had me out of there in about an hour. Thanks for everything!

dione1973

28 de abr. de 2011

My husband and I walked into Heritage hoping to get a decent used car. To my suprise Stockton and the finance manager were able to give me the keys to a brand new car - it was a dream come true. I am so happy with my car and the service rendered at Heritage Motors. Going forward I will continue to purchase all of my cars and my families cars Heritage!

tavon27

28 de abr. de 2011

I have very bad credit that I created for myself at such a young age, however, it was years ago when I created my credit issues and I am fixing it now and I could not find a loan "Anywhere" until I contacted Heritage Chevrolet and they talked to me and didn't view me as just a credit score and they decided to work with me and put me in a vehicle. I had certain requirements that stopped me from getting a luxurious car, but I understand that I couldn't drive off in a new Acura RL, but at the same time the cars that I could drive were all not my style and I just couldn't have something too small, so Dontae' Davis, the sales person who assisted me through the whole deal, he tried and tried to get me into something that satisfied me. Dontae', along with the help of the loan company that are partners with Heritage Chevrolet, and Tony, who I believe was the financial officer, I'm not sure...but with the help of Dontae' and the others, they were able to find me a car that suited me better and it was only a thousand more that what I had to work with, and they found ways around to drop it down to what I had to work with. I was very happy, very greatfull, I am a understanding person and I knew that I wasn't able to get what I really wanted at this time because of my horrible credit, but I was happy to get the nice Saturn Vue with leather interior instead of a chevy cobolt or the ford focus that I just absolutely did not want. I mean they really worked with me from beginning to end. I have nothing bad to say about this dealership at all. I signed all my papers the same day I made the deal, and I drove back home with a new used car that I am happy with. Thanks Dontae' and everyone who was apart of the deal. Seriously, one of the best dealerships I have ever been to (and I been to soooo many). No other dealership was as friendly, or more honest with me. They didn't beat around the bush and they were more than willing to help. Thank you.

Lisa J

25 de abr. de 2011

During my first phone conversation with Ed, he told me I was eligible for an additional $1000 off as a return GM customer. I had been to a different dealer the day before and they never bothered to tell me that. Per Ed they look all customers up to see if they can save them anything. Both Ed and Chris worked to find me a good deal without any sales pressure to get me to buy. They understood what I wanted and found a way to make it happen. They went out of their way to get me the car and even turned my old tags back in for me. Now that is service!

jstyles

18 de abr. de 2011

The expereince was great Stockton Steve and Chris worked very hard to put this deal together and did everything they could to get me the deal I wanted and to satisfy me which was not an easy thing to do I am an ex service manager from ford and did not always agree with what they wanted to do but they kept at it until I was satisfied

choffman

18 de abr. de 2011

All staff at this dealership were friendly and went out of their way to ensure a smooth transaction for me. I never felt "over-pressured" as has been the case at many previous dealerships. Buying a car can be an intimidating and frustrating process but not with Heritage Chevrolet.

arline22

16 de abr. de 2011

I have worked with this dealership for many years and have always had a good experience with them. The sales person,financial person and the general manager were very helpful. The overall experience was very good. This dealership in total is very good overall.Ed Czawlytko

jkelly3

15 de abr. de 2011

Staff at Heritage very friendly and attentive. Phone calls were returned right away Delaer was willing to work with pricing and financing options in a courteous way. Staff stayed late to accomodate me and I never felt rushed or pressured in any way. Love my new Vehicle.

TaskerD

15 de abr. de 2011

Over the phone was promised a $50 gift card for coming in and another $75 gift card with purchase. Neglected to tell me that the cards were not on site but had to be ordered. Never received the $75 gift card.Took four hours to close the deal. Really? We accepted their price within 45 minutes, the rest was all paperwork and we left close to midnight. Sales order was written in such a terrible way that we had to call back the following week to figure out how much we were charged for what item.They did not disclose all the 'as is' non working items, blowing off the problem with the windows as "All fords are like that." Hmm, I only drive Fords and have never had window issues, or power lock issues, or heated seat issues...Finally, they forgot to have us sign the carfax form. So they nagged via calls and emails until I told them, no gift card, no form - guess it wasn't worth $75 for me to complete the paperwork after all.

Lois Jefferson

12 de abr. de 2011

Mr Worden greeted us almost before we got out of the car. He was very professional and nice looking too (smile) Heanswered our questions as we were looking at cars. He got keys to the cars we wanted to look at and he went with us on a test drive.We loved him. We were going to several dealers at first if we did not like this customer service but we ended up staying and buying.

jlessner

11 de abr. de 2011

This was the second time going to Heritage for a purchase and the experience was GREAT! Earlier that day we went elsewhere to look at a car and left because they were not honest and just seemed to play games with the pricing. I called Stockton, worked 75% of teh deal over the phone without issue. When we arrived, Stockton was outside to great me like I was a VIP and the potential purchase was pulled up, very clean and ready for a test drive! There was zero hassle, or game playing. We both had the same goal of getting me into the right vehicle that day at a fair price! Gordon James was great with the paperwork, and explaining all the financials! I left feeling like I Purchased a car, and was not Sold one!

Pinehurst05

9 de abr. de 2011

Larry Proffitt and the service team helped us out of a jam... Our car was another GM product that is not sold by this dealership, but they really know their stuff. We just had a baby, and this vehicle is our main people hauler for our family and out of town guests. And when it failed to proceed one cold Friday morning I assumed we'd be out of luck for the weekend or longer! When we spoke with Larry, he outlined exactly what was going on throughout the service visit; and what the repair would entail, cost and when it would be ready. When you depend on a vehicle for all your transportation needs, that information is critical. This is the second time using the service department (the first was routine maintenance) and what you feel when you talk with them is they care about you and you vehicle. Bring your car here and you can't go wrong! Thanks again Larry!

sspencer67

5 de abr. de 2011

I recently purchased a used 2010 Tahoe from Mile One Heritage. The customer service i received at the dealership was very helpful. After inquiring as to the status of the vehicle i was notified within minutes that the vehicle was still available for purchase. Upon my arrival i was greeted and was able to test drive the vehicle. The sales person was able to answer all the questions i had. I am completely satisfied with my purchase of the 2010 Tahoe. Mile One does care about customer service.

ancjr1

31 de mar. de 2011

Salesman was down to earth and honest in his opinion. He took his time in explaining the vehicle to me, gave me the opportunity to inspect it, and did not push me into the vehicle. Diligent in returning my phone calls and treated my family with respect. Lobbied for reasonable price based on my payment expectations and was professional in getting the deal done. Thanks Heritage!

GratefulMom

31 de mar. de 2011

Exceptional customer service, patient, and always goes above and beyond to take care of their customers. I drive well out of my way to have my services done at Heritage and would go no where else to purchase my vehicles. It's always a pleasure and I love my new car! Thank you Dontae and Robert for all of your extra efforts to get me in my car the same day. All this with a 5 year old tagging along and it was exceptional! There is no comparison for quality customer service and genuine care!

karen & james garrett

28 de mar. de 2011

My husband and I were extremely pleased with the professional customer service given by our salesman, Mr Stockton Worden. It was a pleasure to deal with him. The entire process was very smooth and very efficient. I would recommend this dealership to others. We drove up from Montgomery county-Silver Spring- to look at Suburbans. We were able to purchase, trade in and have 2 extra keys made without any problems or pressure. This level of professionalism is not always found. We thank you and will look forward to dealing with you in the future. Sincerely, Karen and James Garrett

miltlanier

27 de mar. de 2011

John was profectional in every way. A pleasure to deal with on this purchase. Steve the internet manager was equaly helpful and frendley. The staff from the receptionest,service,parts and finance departments answered all of our questions and made paperwork easy.

homerocantu10

27 de mar. de 2011

I called the dealer on Friday afternoon I had a very professional person answer, (Jerome Nelson)I made an appointment for Saturday Morning March 26, the vehicle I was interested in was ready to test drive. The experience was very professional and positive, Jerome did everything he could to make sure I was satisfied, I was very happy with the deal and I was able to purchase the vehicle.Thank you Jerome Homero and Vicky

kerah2cute

23 de mar. de 2011

I'm really pleased with the service that I received from salesman Ed Wojcik. He provided exceptional service, he was very patient and understanding. I would recommend Mr Wojcik and Heritage Chevrolet to my friends and family. I'm exceedingly happy with my vehicle, I will definitely come back in the future.

gbonner1168

23 de mar. de 2011

Jerome Nelson was very patient with me as I took several days and test drove several vehicles before making my decision. I really put him throught the paces but he helped me reach a good decision for my family. I am VERY appreciative of him! Thanks.

delux025

10 de mar. de 2011

The employee(s) represented a great level of professionalism. They were committed to the whole car buying experience. The represent Heritage well and they are employee(s) who stands behind Mile One mission. Everybody left happy and that's the way it should be.

mole

10 de mar. de 2011

Dealership was clean and bright. We were met by our salesman at the door and he quickly show us the truck we called about. We took the truck for a long and many different road types.The salesman was very informtive about the truck and the dealership.We worked through the deal with not a whole lot of back and forth to the sales manager. The fianice manager was very willing to do what it took to close the deal. My only problem was we had to wait longer than we lioked be cause they only had one sales manager and theyn were closing several deals at on time,

WoodysZ

10 de mar. de 2011

Carla Watkowski goes above and beyond in customer service. She does a terrific job as a service adviser. I took our Cobalt in for a manufacturer's recall and as always the service was fast and professional. Carla made sure everything ran smoothly and kept check on the progress, ensuring all was being done well. She is caring, polite and makes sure things are running efficiently. Whenever I call for a service appointment if I leave a message calls are returned promptly. It is a pleasure to deal with someone like Carla who makes me and my wife both feel like our business--and MileOne's service--is important.

poppamar1

10 de mar. de 2011

I purchased a 2008 Chevy Cobalt from your dealership in 2009. A couple of weeks ago I brought the car in for service. One of the issues that I was experiencing is a loud noise coming from the engine when I accelerate. I think that the problem has something to do with the transmission. Carla Watkowski was my service specialist. She told me that the mechanic looked at the car and found nothing wrong with it and that he didn't hear any noise coming from the engine. Everyone who rides in my car can hear the noise coming from the engine. I find it very hard to believe that your technician said that nothing was wrong with the vehicle. In addition to your service department not being able to fix my car problems Carla was very difficult to get in contact with. Usually when I called she didn't answer the phone. I had to leave several messages for her. One time I called and was put on hold for almost a half hour before she picked up. After I left your service department I called Carla to let her know that I was not satisifed with the service I received. Of course, I had to leave her a voice mail because she didn't pick up her phone again. She called me back once but unfortunately I was in a meeting and unable to answer the phone, but I did call her back within about 5 minutes and.....got her voice mail again. I have left at least two additional vocie mails for Carla telling her that there is definitely something worng with the car but she never called me back. The customer service that I received at the Heritage Service department was absolutely the worst that I have received at any place of business in a long, long time. I would not recommend this dealership to any of my friends or family. I have decided to take my vehicle to Fox Chevy on Security for service even though it is further from my home. Hopefully they won't treat me as if they don't give a damn whether or not I receive good service.

kathy shaub

9 de mar. de 2011

This is our second car purchase from Mile One and we wouldn't consider buying anywhere else. The dealership is an hour away from our home, but well worth the trip. Everyone was extremely professional, very customer-service oriented, courteous and accommodating. They truly listened to what was important to us. If your rating scale had something higher than a 5, we would have chosen the highest rating available. This particular purchase was made by our daughter and it was an incredible first experience for her and we are so very grateful! We will continue to recommend this dealership to all our family and friends! Thanks again!Rob & Kathy ShaubYork, PA

tmoultrie

5 de mar. de 2011

My experience at MileOne Heritage Chevy/Buick was by far the best experience I've had at any dealership that I've visited. From time I step onto the lot until the purchase of my new car was made; the staff at Heritage was very professional. I would recommend MileOne Heritage to all of my friends and family. Thank you to everyone who helped make this a wonderful experience.

henritchobo

5 de mar. de 2011

Well this was the 3rd time we went to buy a car at Mileone Heritage and for the 3rd time I will say it was perfect!! Ed ( car dealer ) was open and was working with us in all the process form the beginning to the end, he helped us find a good, affordable, and new car that fit all of my wife taste ( color, interior etc ) and today we can't be more than happy have a deal with him we will always go to mileone Heritage if we want to buy a car. A+ to all the team.

gdash76

3 de mar. de 2011

Jim Fish was very professional and honest in providing a great vehicle purchasing experience. Jim provided patient service, and either provided thorough answers to the questions that I had, or, if he did not know the answers, he sought out the answers from reliable sources and provided those answers to me. If I knew someone that needed to purchase a vehicle, I would definitely send them to Heritage, and to Jim Fish in particular.

fefe76

28 de feb. de 2011

I found my vehicle online and drove from Richmond to test drive/purchase. After a 5 hour drive my salesman found it more important to chat on his cell for the first 10 minutes than to greet us. I loved the vehicle and settled down to complete paperwork for my trade and presented the email that was sent from my salesman prior to my visit, which mentioned that it was employee pricing week and I should be prepared to make an offer off of the already reduced online price, however when I brought this up it was not greeted with a "All offers welcomed" attitude. His comment was that he didn't send the email, his manager did and I had to remember he is the salesman. So I asked to speak with the manager, who did make an effort to bring some positivity to the transaction. Although in the end, I didn't get anything knocked off of the online price, the interest rate was .99% higher than originally quoted and I recieved a serious cold shoulder from the finance manager when I turned down the additional warranty. There was additional confusion with obtaining my copy of signed documents, that I am still unsure as to what happened there. Not exactly the experience I was hoping for after driving out of my way to purchase a new car, but I do LOVE MY NEW CAR!

meron

23 de feb. de 2011

We met with Warren late on a Saturday and he provided exceptional service. Not only was he veryinformed about the car we were interested in, he was very quick in assisting us get some additional features on the car. He was patient and worked hard to meet our budget. He was courteous and professional. The whole experience was very pleasant and I would recommend Warren as well as MileOne Heritage to others.

wwhs1960

20 de feb. de 2011

The overall team and especially the salesman created an atmosphere for making the right decision. I was not ready to buy the first day I was there and no pressure was put on me. Mr. Davis gave me some options for me to consider. On subsequent visits he gave me more options and listened to me as I gradually narrowed my expectations. It felt like we were working together to find the right car for me. The staff as a whole made the experience a pleasant one. I would recommend this team to friends.

carrieao

16 de feb. de 2011

Everyone we came in contact with at this dealership was extremely friendly and helpful. Our salesman, Wayemust Scott, was very knowledgeable about the vehicle and was able to answer all of our questions. Above all, he was very friendly and down-to-earth, which made us feel very comfortable. For once, we walked out of a car dealership feeling good about the whole process, never any high-pressured sales pitches, we felt that they were up front and honest and doing their best to make us happy.

sassipes

15 de feb. de 2011

Mr. Fish contacted me by phone and acknowlegded that my request for a vehicle had been received and he would be interested in talking with me. I was able to visit the same day. A gentleman opened the door for me on my arrival and happened to be Mr Fish. He was friendly and courteous for the next several hours and apologetic for some of the delays I faced. I think I scared a few years off him because not only did he ride with me in one vehicle but two and I had to use the brakes to avoid some drivers who wanted my right of way. He was patient and answered my questions, we had to wait while Steve took my vehicle for a drive so he could give me the trade in value. Steve was very courteous with me also, he's good at being apologetic when he can't give you a better trade in value. My only complaint was having to wait so long for Gordon to process my loan paperwork, it had been a long day and having to spend almost 4hrs purchasing a vehicle was a bit much. I understand that he is only one person and can only work so fast. I really appreciated the extra time that Mr. Fish spent with me past the end of his day, he was a pleasure to work with and I would highly recommend him.

Walter Crowner

14 de feb. de 2011

For my first dealer I've ever met Joe Perry is simply the best.Joe has been selling us cars for years and just this past year he sold us two. Joe was willing to text me and pick me up from work during the process and the day of my getting the car. I will always recommand Joe to my friends and family when I need a new car I'm coming back to him. Joe Perry is simply the best an a all around good guy.

Bseegars

14 de feb. de 2011

The purchase of my new vehicle was smooth and easy. The sales staff was great! I didnt feel any stress or pressure. The finance department was very professional. It went so well and I will recommend Heritage AutoPark to anyone I know, who is trying to purchase a vehicle.

jaycre

9 de feb. de 2011

Bought new 2009 Saturn Outlook here(CARS Program)My wife bought new 2011 Malibu here on Jan 15th. Need I say more. Thanks Mr. Jerome Nelson. On Feb 8 the scheduled service on my Outlook was outstanding. Thanks to Eric Lewis. Jim,Shuttle Service,AOK

MichelleDubois

7 de feb. de 2011

Dear Heritage Auto , My husband and myself came into Heritage Auto after seraching on the internet for a few weeks for a car . We came in after finding a car my husband liked on your web site(which was very helpful). He called and spoke to Dontae' Davis . When we got there Dontae was so very nice. After showing us the ChevyMalibu my husband was interested in and a Chevy Cobalt that I liked. We sat down and Dontae discussed with us our buying options . There was never any pressure and just after talking with him for a bit we felt like we knew him forever .He was the best ! This is our third car and by far the best experience we have had. Thanks to Dontae' Davis and his great customer service we are sure to return to Heritage for our car buying needs . Thank You, Charles & Michelle DuBois

dougpsga

6 de feb. de 2011

I came to Heritage Chevrolet for my new Malibu. My family had previously had a very good experience with Jay Aristidou at Heritage Dodge. I expected a very positive experience in purchasing my new car. Mr. Davis was professional, knowledgeable and very helpful. The price was very competitive. I was able to find, purchase and take delivery of up my car on the same day.I would recommend Mr. Davis and Heritage Chevrolet to other customers.

sudsville

3 de feb. de 2011

They got me the exact car I wanted. The salesman and sales manager followed thru on everything they said. A minor problem came with vehicle from the factory they had fixed problem immediately so I would not be inconvenienced and had it fixed like it would be at the factory.

fgiachini

31 de ene. de 2011

Excellent Experience.Both Ed & Chris did everything they said they would. Ed took a lot of time to explain the features of the vehicle. As painless as it can be. Already looking to work with Heritage for my next car. Picked up vehicle when promised, clean and gassed.

tonyborum

30 de ene. de 2011

The reason that I gave this dealership this rating is because the employees at the dealership were very friendly and understanding. They were very easy to work with. And they also were very helpful, they answered all the questions that I had and helped me out a lot.

Geoff Andrews

30 de ene. de 2011

No hard sales tactics. Easy to work with. Would of given dealer top marks if I hadn't discovered the reason a new after market bedliner was installed was to hide damage to truck bed. My problem now. Advise if purchasing used vehicle pay attention to after market product left on the vehicle as it is not common practice for a franchise dealer to do that due to liability issues. WOULD RECOMMEND THIS DEALER.

Tiffany L

27 de ene. de 2011

I recommend anyone looking to buy a vehicle to buy from here. The prices are fair. Everybody was very friendly and knowledgable about vehicles. I live almost 2 hours away and the service I received made the ride worth it. Ed W. and the team are great. We have definitely made a few new friends.

witshire

27 de ene. de 2011

It was great, From Steve to John to Chris. They worked very hard to make me and my wife happy. The price was fair, the service was excellent, and everything was on the up and up. I was never left in the dark, they explained everything clearly.Very positive!!!!!!!!!KEITH A. Evans, Sr

kaufmand11

25 de ene. de 2011

We purchased a certified pre-owned Buick Enclave and had an excellent experience start to finish. We received a fair price, and appreciated the honest, upfront approach of everyone we dealt with. We had a good experience all round and would recommend Heritage to other buyers.

renglish

20 de ene. de 2011

Ed Wojcik offered assistance as I observed various models on the car lot.He was very professional and frendly.He was not aggressive in his approach and helped me decide on the make and model.His demeaner provided a very relaxed and comfortable buying experience. Iwas very pleased with my purchase.

REISTERSTOWN

12 de ene. de 2011

We are repeat customers, our family having worked with Mr. Worden before. He is a good listener, well-mannered, very upfront and professional, giving us the information that we needed to make educated and wise decisions which were good for our family. We would and will recommend him to anyone needing assistance with the purchase of a car, whether new or previously-owned.Thank you.Karen Braithwaite-Yarn

huggie22

11 de ene. de 2011

I would like to thank John Cannon for all that he has down for me, I have just prchased a new car for the first time in my life and it feels great, John customer service, patience, knowledge and compassion was fantastic. The Finance department was great and very knowledgeable as well, KUDOS!!! to Heritage Chevrolet I would like to have a copy of my picture that I took for keepsake of my new car.Thanks to everyone have a prosperous New Year!!! I will see you soon.

mlwilliams

11 de ene. de 2011

Although the car we were looking at getting was not available, Sonny was able to show me multiple options and finally was able to locate the car that met all my requirements. He was very polite, and personable. I am very pleased with my new Enclave..

tanderson28

8 de ene. de 2011

I had a good experience with this dealership and the hospitality of the sales associate John Cannon made my experienced much more better, he goes beyond his job description to make you feel very comfortable about spending your money and he makes sure you get the kind of vehicle you want.

Wanda Demory

29 de dic. de 2010

I was very nervous about purchasing a new car. The moment I stepped into the show room, John Cannon made the experience painless. During the process of selecting the car I wanted, taking a test drive, and completing the paperwork, John was very helpful, delightful, and patient. He even explained the features of the vehicle to me. I am very happy with my new car.

mwiedecker

29 de dic. de 2010

For the past several years my wife and I only dealt with Saturn. Since Saturn is no longer in business we were apprehensive about buying a car. The friendly staff at Mile One Heritage immediately put us at ease and made us feel very comfortable. We were first greeted by Stockholm and then we met Jerome Nelson and finished our buying experience with Gordon James. My wife and I could have bought a car from any dealer in Maryland or southern PA, but Mile One Heritage had the vehicle we were looking for and offered it at a fair price. That experience combined with a top notch sales and finance team, I would highly recommend Mile One Heritage to my family and friends.

vanessa4297

23 de dic. de 2010

After visiting a few dealerships and being told that I simply can not get approved at this time, even with a co signer. I am thankful for sales people like Sonny Samuels who is consitant, persistant and eager to get the job done with a constant smile (did I mention PATIENT). I can't thank you enough Sonny for proving them wrong.

Jamye7126

16 de dic. de 2010

I would like to take this time to thank John and everyone there at the Heritage dealership. I was very pleased with the service and the way everyone understood my apprehension to make such a purchase. It was not my intention that day to buy a new vehicle. I was very nervous but John made the transaction pleasant and relaxing. John offered my daughter and me refreshments while we were waiting for them to complete all the paper work, which I thought was very nice. I would highly recommend my friends and family members to purchase a vehicle there. In fact, my sister is looking into purchasing a new car and I told her about the service I received there yesterday. She will probably come by and visit in the near future.

waynnek

15 de dic. de 2010

The team was great it was a smooth and easy exchange I truly felt that my patronage was apppreciated. John took the time to ensure I was comfortable wit the transition and kept me informed of the processes they were taking while I waited, he was engaing and personable.

LWingard1

7 de dic. de 2010

The team at Heritage in Owings Mills is very professional, friendly and hard working individuals. This dealer went above and beyond my expectations from beginning to end. I have never been more happy and satisfied! Ed Wojcik was my salesman and definitely helped me feel confident about my recent purchase. He was very knowledgeable and was able to answer all my questions, making the experience one to remember. Thank you Rob for making all the numbers click, I wouldnt have this beautiful car if it was not for all your hard work. Awesome job to all! Will definitely recommend to friends and family! Love you guys!!

felliott

1 de dic. de 2010

Very nice people to deal with A+. Emailed dealership about the vehicle and was called a very short time later. It is 82+ miles to your dealership from my business and I will do it again if you have a vehicle I need. I thank you again for taking the time to deal with me and my salesman Ed did a great job.

hyster

28 de nov. de 2010

Loved my experience with Heritage! They did NOT push the sale or hard press us. I will be back for all my cars from now on ! Ed and Gordon were the best I've ever had. they were very friendly and knowlageble about the cars. If you want a non stressed buy, Go to Heritage Mile one in Owings Mills!

mscherpf

23 de nov. de 2010

Jim Fish was great! Car was great! My frustartion came with the Finance man trying to sell me the extras. I had been there for quite a while and he just made what up to that point was a pleasure into a frustrating event. Then to top it off I was told the car did not have a Keyless entry and they would not provide on because they did not have to. I couldnot believe that for $50 they could not provide me with a keyless pad. Next time make the customer happy and throw in a very inexpensive item. I doubt I will come back knowing that the dealership is that cheap.

ladycahc1974

22 de nov. de 2010

The team at Heritage in Owings Mills are very professional and hard working. Wayemust Scott and Roman Clark, I take my hat off to them, they make you feel like family; these individuals go above and beyond to make sure their customers are happy & satisfied. I will continue to patronize Heritage as long as ppl like them work for the company.

nick04

15 de nov. de 2010

The people at Heritage could not have been more friendly and patient. They were knowledgable about their product and did their very best to get me the best possible deal. This is the second car I have purchased from Heritage. I have recommended this dealer to friends and all who have purchased cars have been extremely pleased with their experience. Great Job Heritage and keep up the good work. They will continue to get all of my business.

ailliano21

11 de nov. de 2010

The people I worked with were incredibly friendly and answered all my questions to the fullest extent. I have nothing but good things to say about this dealership. I would definitely recommend it to someone who is looking for a car. It was a great car buying experience!

one time

10 de nov. de 2010

The dealer met and went beyond my expectation from the very beginning to the end of the transaction. Mr. Scott the sales consultant for Heritage Chevrolet-Buick was both patient and professional as on several visits he had me test drive no less than five different model vehicles to make sure that I was both satisfied and confident in picking out the most suitable vehicle for my needs. he was also instrumental in seeing to my receiving the best purchase price by telling me about several rebates available to me in addition to the GM rebates. The trade in on my old car was also very good given the age and wear. Mr. Scott and Heritage did me good and I thank them for their excellent service.

Djhuey

9 de nov. de 2010

I buy a new vehicle every 5 years and this was the first experience with this delaership.Had a payment that I wanted and the dealership met the mark. I visited the dealership once and on the second visit was driving my new silverado that night. No hassles and Ed wojcik did a great job.

mvball1md

1 de nov. de 2010

I have been trying my best to purchase a vehicle in just my name with no obligations or restriction and was unable to do so for YEARS. Then my dad called me and told me of Hertiage One in Owings Mills and to come up there becuase my cousin who just filed bankrupcy like me was about to get an 2010 Impala. I couldnt believe so I did just that. I went and met with a gentlemen named Sunni who really went above and beyond for me and help me drive off the lot with a 2009 CHeverlot Calbot. I was excited and still am. I am so happy that finally I can 1) REBUILD MY CREDIT 2) HAVE MY OWN CAR 3) START ALL OVER WITH LIFE... Thank you Mileone Heritage and i will recommend anyone that I know to come visit you too.

malone

28 de oct. de 2010

Easily the most painless car shopping experience ever. It might have been more painful for the staff of Heritage because our two young children were with us late at night! Steve, John, and Mark all worked with us in an honest and open way, which we really appreciated. John was particularly fantastic and quite literally helped to clean out our old car, install car seats, and chase children! We highly, highly recommend Heritage. Bauer/Malone, Westminster, MD

ALaidlaw

27 de oct. de 2010

We had been to two dealerships looking for a new Camaro and were not satisfied with the service we recieved so we went to Heritage and had a great buying experience. They had a good selection of Camaro's and we got a great deal. Sonny very friendly and very accommodating to our purchasing needs. He and Roman helped us get a great deal and we were happy to take home the car on the same night.

vchester

26 de oct. de 2010

I had very excellent customer service from the time I walked into the dealership. I was introduced to the service department personnel, managers, and others in the dealership which made me feel part of a family. My deal was worked out with the terms I had hoped for which made the experience at Heritage that much better.

blueblssin

21 de oct. de 2010

All of these guys were very helpful to me. I usually donot make these deals alone, but my husband recently passed away and I was very confortable with them on my own.Gordan help me to stay within or close to my price range and it was greatly appreciated.

Tonyseen

17 de oct. de 2010

I recently. Purchased. A 2011. Chevrolet. Silverado truck from heritage Chevrolet .The entire staff was very helpful from the time we looked at the trucks,then found the truck and delivered it from a different state.Dontae did an outstanding job handling the entire purchasing procedure for us I would highly recommend this dealership for a future purchase

elmageern

22 de sep. de 2010

The best car buying experience to date. Salesman very knowledgeable. Sales team pursued many active leads to get us the car we wanted the very day we test drove and similar model. The car we wanted was in Westminster and our salesman went to get him himself. We liked it so much we went back and got a second car. Second car required a minor repair and the Service dept was wonderful. Will likely take the Malibu there for routine service as it is near my office.

kcross

19 de sep. de 2010

My only complaint was that the gas tank was not full when I left the dealership. Otherwise great service and great price for a GM Certified Suburban which I traveled over 2 hours to purchase. Everyone was freindly and helpful. The Processing part did take a little bit longer than I would have hoped but everything worked out well.

dywhite

16 de sep. de 2010

This is my 2nd time at this dealership. 1st time, I had Tavon Johnson great guy and now I had Jerome Nelson. Both times, I walked out with a car. I can truly say, Heritage Chevrolet-Buick has high quality salesmen and also high quality people who work for them. From the front desk respresentative to the end of the sale finance, it was a great experience, both times. In 2007 and now in 2010, I can truly say I am a loyal customer for life.

reneekrysiak

12 de sep. de 2010

My experience overall was good. There were a few bumps in the road along the way and I was at the dealership way to long (5 hours), but in the end I was happy with my purchase. The dealership was friendly and welcoming. There was a dealer add in feature that we were not able to put in the vehicle afterall that took an hour and a half to figure out. I feel that that could have been avoided if research on ordering the part was conducted while I was waiting for my vehicle to be delivered to the dealership. My sales person did apologize, but that did not give me back the hour and a half that I waited for that information. I also felt that when we were having some of the "bumps in the road" that the dealership manager should have come over and introduced himself/herself and assured me that things were going to be worked out.

normanbr38

1 de sep. de 2010

I went to Heritage Chevrolet for information on a certian 2010, HHR,Ed was verynice and very helpful withe the information , and while i was there he started the ball rolling for me to purchase my very first new Auto- and yes he was very helpfuland i would recomend him to anyone ,,very helpful and knowlegeable on the newmodels. Norman D. Bradley

lisanchris

31 de ago. de 2010

Mallory handled our finance and since we lived over an hour away we were able to do a lot of things online and over the phone or fax. Jerome was our salesperson and he made sure that we were satisfied even after the sale. He made sure we knew how to work everything in our new vehicle and was very patient with me when it came to operating the remote start. We will definatley be returning when we purchase our next vehicle in a year or so.

Steve Kinsey

31 de ago. de 2010

Ed and Scotty provided me and my family with great customer service. This was truly the best car buying experience I have ever had. They beat all other dealer prices and financing. I truly appreciate their professionalism finding the exact truck I was lookng for. Thank you Ed and Scotty.

gh123

28 de ago. de 2010

Both gentleman were incredibly friendly. I've worked in the car business before and these guys were trying to sell me a truck more as a friend, than a customer. I would definitely recommend them to anyone for their next vehicle purchase.I also was great appreciative of Gordon, finance manager, who was also incredibly friendly and professional. Overall, i had a great experience and will recommend this dealership to all my friends and family.

bjporter2003

23 de ago. de 2010

Scotty searched and found the exact vehicle we wanted and for a fair price. We are very satisfied with our purchase. We chose the dealership because Scotty had sold us two cars previously and we felt that he provided wonderful service. Should we need a vehicle in the future we will certainly go back to him.

Alexrpv

16 de ago. de 2010

Before entering this dealership I had browsed the local selection of used cars in this area. I had found the make and model that I desired. Using this dealer's website I was able to find a price that matched my needs. I visited this dealer and they had a good selection of used and new cars. Although they wanted me to purchase the vehicle faster than I intended they worked well and with great customer service. They ultimately saved me time and made this a comfortable experience.

fluchi

15 de ago. de 2010

I just bought a new 2010 Silverado 1500 Lt Xtnd Cab.. From the minute I walked in the door the atmosphere could be described in one word.....Respect. Everyone from Dontae'(My sales coordinator) to the general manager treated me with the up most respect. Dontae' took the time to answer the numerous questions, and if he did not know the answer to a technical question he showed enough RESPECT to his customer to admit that and took the time to do the research. When it came time to negotiate between two possible trucks, the sales managers went above an beyond finding every possible rebate and incentive that I may qualify for. When it came time to negotiate my trade in, they gave me a fair value for my truck Beating out Carmax's offer.In the end, I was able to drive off the lot knowing that I purchased my truck for a fair and accurate price. I know that the Heritage Chevy family is a phone call away to assist me with any issues that I may have. I have and will continue to refer everyone and anyone to this team. So if you are looking for a no-nonsense car buying experience. If you are looking to be treated with respect and not feel like you are swimming in "a tank of sharks", do yourself a favor and check out Heritage Mile One, and ask for Dontae'

tbeck

13 de ago. de 2010

We traveled 150 miles to get our car from this dealer. They had the best deal on the vehicle we wanted. Jerome did a awesome job giving us what we wanted for our vehicle and we are pleased with our new car. Jerome was very friendly and Gordon did a wonderful job explaining all the finances and warrenty programs.

cfkaplan

7 de ago. de 2010

We were very happy with the selection of used vehicles on the lot. All of the Suburbans we look at were certified and very clean!We were able to get a 2010 with under 13,000 miles for a used car price!!! Our sales rep was super friendly and couldn't do enough for us! The finance manager was personable and make the paperwork quick and easy! Great Dealer!

John Justice

3 de ago. de 2010

My experience with Mile One Heritage Buick Dealership was outstanding. The customer service was exceptional because the salesman ( Wayemust Scott ) was very knowledgeable, friendly and considerate. He had our best interest at heart and was definetly not a high pressure salesman, which, to us is a big plus.

sheldonriddle

3 de ago. de 2010

I had a very good experience at the dealership. Dontae was very knowledgable of the vehicles I viewed and was very pleasant answering all my questions and shared concerns. He didn't hestiate in any manner assisting in showing me all the options and operations on my new Cobalt.

Elly

29 de jul. de 2010

If you are looking for a Chevrolet, this is the place to go.On July 27,10 I came to Heritage Chevrolet to look for a new vehicle. I had the pleasure to meet Dontae Davis, he was very pleasant and knowledgeable, and helped me choose a vehicle that meets my needs.Dontae made buying a car a good experience and he has ensured that my family and I will be coming back to this dealership for years to come.

tgrandy

29 de jul. de 2010

outstanding experience from start to finish with Heritage Chevy--referred to them by a trusted resource--i interacted with their GM, Sales Manager and sales person--all of which were top notch--efficient, accurate and helpful. cannot recomend this team and this dealership enough! great job

suzi2001

29 de jul. de 2010

I have been buying cars from Heritage since 2004. Dealing with Dontae Davis makes the buying process seamless. From sales to finance to the service department, Heritage has always treated me with respect. I can always count on Dontae or Roman or Robert or James (service) to go that extra mile for me. They always accommodate me. It would never occur to me to purchase a vehicle from any other dealership. I am a true fan of Heritage and their staff.

cwaldt

28 de jul. de 2010

I waited for over an hour for the shuttle after being told it was only going to be a few minutes. I was also not contacted before work started to be done to my car. I had to call twice to find out an update.I would not recommend this dealership for service to anyone.

rhamlinl

25 de jul. de 2010

After looking for a vehicle all week long, I came into the Heritage dealership and became stauss free. I met with Dontae who was very skillful of his job duties. I informed him the price that I was willing to spend. He found what vehicles that would fit my rangle. The selection was really great. Dontae has great experience and I would recommend anyone to visit this dealership and look for Dontae Davis.

carlat3302

23 de jul. de 2010

Our visit (08:30 am)to Heritage was for the Oil Change + Diagnostics benefit afforded our 2004 Saturn Vue, with 43K miles. With Ricky Walston, we have had a long term relationship and rely heavily on his recommendations. As women love to shop, my wife began roaming through the lot, while I waited patiently for our car. She came back, with that look in her eye. I know it because that's how we got the 2004 Vue. She lead me to a slightly used 2010 HHR. Ed observed us from a distance, with a friendly smile on his face. I struggled to get her back to the service bay, but she then went to Ricky and asked about particulars on the HHR. With a very good recommendation for service, she waltzed me back to the car, where Ed explained the particulars and took us for a test drive. My being 6'4', it had to pass my test of comfort, and it did. As women sometimes change their minds, as Ed was taking us back to the showroom, she spied a HHR-SS Crytal Red on the floor. That was it, but it was a manual shift. She had Ed spend have the day looking for a HHR-L2 of that color and with several wanted options. The car was located in Pennsylvania. While we settled finances with Gordon, Ed drove to retrieve the car. While waiting for Ed to return. we were treated to the largest truck we have ever sat in, by Tony. The friendly atmosphere in the showroom was ever evident when we immediately came back in and said we couldn't get into the truck. We have had a 17 year relationship with Heritage Owings Mills Saturn and almost that many years with Ricky. Heritage has always treated us fairly and kept our many cars in very good working order, even our 1994 Saturn SW2, donated to charity in 2009. We will continue to use Heritage and have on many ocassions recommended it.

erneshiap

23 de jul. de 2010

My experience with this dealership was WONDERFUL all because of Dontae' Davis, who provided exceptional customer service during my visit. Dontae' was very knowledgeable about the Buick LaCrosse and was able to answer any and every question I had about the vehicle. Dontae' was very enthusiastic and conversational durnig those long awkward moments when all of the "behind -the-scene" activities were taking place. His demeanor let me know I could trust that he had my best interest at heart. I intend to return to this dealership in the future should I need to purchase another vehicle. The overall ease and convenience of this purchses was hands down a solid 10!

YBHX

16 de jul. de 2010

We were not happy w/your dealership b/c we were mislead due to lack of knowledge by online rep. Did not tell me that car did not have on-star after I explained that I wanted to subscribe this time due to a recent accident. Said car was not on site so he didn't know but it was there several days before we came to see it so it could have been checked out during that time. Kept us there dickering over price for 5 1/2 hours and then aggreed to a price only $15 over our offer. Car was preowned certified but not GM certified. I didn't know there was a difference as I personally do not buy GM. I did mention that I wanted it certified b/c of the 12K miles or 12 mo. warranty that that comes w/it. That should have been a pretty good indication of what I was expecting!!! I was told that was OVERKILL b/c of the fact that it had such low mileage and was still under warranty. How stupid is that. Any extra warranty is always to the buyers advantage!!Agreed to certify but I do not have a record of what was done if anything to bring it up the that certification. Also agreed to "touch up" all of the dings and scratches. VERY POOR JOB. You can see exactly where all the scratches are. Paint is GLOBBED on and looks bad. Didn't do some areas. Other dealerships have willingly touched up paint for me several times in the past when I purchased cars, and I couldn't even tell it had been toucherd up. We were told that it would have cost too much to do it better! We will have to take it somewhere reputable to fix the mess they made. They originally said they could give us $150 to have it done ourselves, what they did certainly DID NOT cost Heritage that much. I could have done it better myself, I've done a few touch ups on my cars in the past and DID a better job. OH yes, with the tube of paint provided by the dealership for future scratches. NON HERE!I will not ever come back to any Heritage dealership nor will I recommend them to anyone in the future. All the big guys came over to try to get us to pay more but we had already told them how much we would pay and what we expected in return. As a result we sat in traffic for another 2 hours to get home in rush hour. Over 60 mile drive times 4. They also tried to convence my husband to "make a deal" while I was out of the area. Rather underhanded I'd say.

curt

14 de jul. de 2010

My buying experience with John Cannon was great, he was able to answer all my question and prepare several quote for multiple vehicles . I also found them to be very percise in completing and discussing all the paper work needed to complete the transaction . I will recommend Heritage and John to anyone i know that is in the market for a new or used vehicle . Curt Puhl

eb22

13 de jul. de 2010

The ratings above mainly reflect our interactions with Dontae and Gordon. Dontae is the sales associate we dealt with and Gordon is the business manager in the finance office. On our initial visit, we dealt with Dontae who was pleasant, interested in finding out what we wanted in a vehicle, and not pushy. We subsequently dealt with another sales person who had a different set of interpersonal skills, which is fine, but after spending all day finding a vehicle, he basically dropped the ball on calling/securing the vehicle despite the fact that he told us it would be there for us to pick up on a certain day. It seems he just wanted us out of there and we ended up with nothing but wasted time and disappointment. I didn't realize that cars were flying off of the lot in this economy. In any event we dealt with Dontae again upon return and had success. I was expecting to get into the finance office and find that the price of the car had mysteriously increased as the horror stories go, however the promised price was honored. Gordon was very informative and pleasant. (As a side note, I think they gave us a much more fair amount for our trade than many dealers would have). Had our first and only experience been with the above un-named sales person, we definitely would not have returned to this dealership. However, I think if we had only interacted with Dontae, our overall experience would have been much better. Overall we are pleased with the vehicle and feel the price was fair.

rbutcher9

2 de jul. de 2010

I recently lost my car due to weather conditions. I did research and originally was looking into purchasing either a 2004 or 2005 Chevy Malibu. Kelly Blue Book value was between 8,700-9,100(excellent condition which neither was) but one dealer was offering 9,400(I thought was too much); Heritage on the other hand was offering 8,499 which was below KBB! I made an appointment to come out to see the car. I didn't have to wait for a call or for some one to see me, when I got there I was automatically greeted and taken in! They really wanted my business and I can honestly say that they had my best interests in mind when they told me they didn't want to sell me a used car b/c it would be a waste when they could easily get me approved for a new 2010 Cobalt/ Aveo around the same price. To make a long story short Mr. Oxendine, Mr. Nelson, and Mr. Jeff was a blessing they took the time to find the best deal and situation for me, they explained everything to me left nothing to question, weren't pushy, contradicting, or deceptive! All I can say is it's worth going to these people to look or buy a car; you might just be surprised to find that a NEW car isn't a fantasy.