Bill

8 de nov. de 2015

I found a truck I liked and the Heritage team worked hard to complete the sale and made the whole experience very pleasant. Thank you.

Miss Daisy

24 de oct. de 2015

Excellent service with my first truck purchase. Great experience, friendly staff, and generally a perfect shopping experience. And more, free oil change and tire rotation for two years! So pleased!

satisfied

7 de sep. de 2015

this is our third vehicle from Heritage, no haggling or back and forth, they have always been fair with our trade in, they take the hassell out of car shopping.

STownsend

12 de ago. de 2015

I took my car in to get looked at for having a strong gas smell. After them having my car for just a few hours I received a call stating that my car needed $1600 worth of repair and that I wouldn't find a cheaper price elsewhere. I asked them to hold off the work and I would come get it. I called around and found a cheaper quote. Meanwhile I had one of the sales men call me asking to buy my car and kept insisting I sell it, which I didn't want to do and I told them I would be in at 9am to pick up my vehicle. I arrived at 9am and the lady was very rude and told me my car needed to be put back together and that they needed to do paperwork on it and wouldn't say how long it would be. I drove around the parking lot and saw my car, completely assembled and together parked out back and I waited an hour before going in yet again and had seen the lady I talked to go out in numerous smoke breaks and asked about my car that was still in the same spot. They handed me a bill for $103 which I paid then went down the street to an awesome auto shop that fixed my car for $550, a third of the price Heritage said it would be and one of the parts they claimed was broken was completely fine. I would NEVER go to Heritage again not would I trust a word they say. Worst experience ever!!!

David and Bonnie Hudson

6 de ago. de 2015

Thomas Searson and Tom O'Toole went over and beyond to make our car buying experience a pleasant one. They explained everything in terms we understood and treated us as family. The Heritage Team are professionals that exude confidence in their business and make every step in purchasing a vehicle easier than you would expect it to be. The service we received was excellent. We no longer need to drive further than Chester, Virginia to get a great deal and service with a smile! Heritage Cheverolet is the best!

bkc0426

4 de ago. de 2015

Lennie Pond sold me my 2015 Chevy Sonic. I have known Lennie for a few years and he has always makes me feel right at home when I come into the dealership and he would extend that same courtesy to anyone right off of the street. He really knows exactly how to help a person, no matter what situation, age, or gender they are. He gets right to the point and he lets you take your time when deciding what to do. He doesnt beat around the bush; he gets right to the point. Lennie is such a sweet, kind, and caring person. You tell him what you need/want in a car and he will find it for you! You definitely want to go to him with any car buying needs!

Spollard85

3 de ago. de 2015

As a 1st time new car owner, to say I'm elated would be an under statement. Alexander Perry went above and beyond to explain to me various options for ownership. I had convinced myself that the car of my choice was a Tahoe, yes me at 4"11' wanted a Tahoe. Even though my decision was based on emotions and not economically sound, Perry directed me to the greatest choice I could have made. My vehicle, an Equinox provides me everything I need and more. Perry is awesome, honest, and I feel he treated me the same way he would treat a family member. I will be forever grateful to Perry and Heritage Chevrolet for a wonderful exciting experience. Oohrah Sgt. Perry, Lol.

DINK

3 de ago. de 2015

I liked that Dario went above and beyond to find me a vehicle based on my needs! The whole sales was outstanding! Mike Tooey was awesome as well!

adf1148

3 de ago. de 2015

The guys at Heritage Chevrolet were awesome to deal with and made sure to go the extra mile to make sure I got the truck I wanted!

VW1957

29 de jul. de 2015

My experience with the dealership Heritage Chevrolet was wonderful. There customer service is outstanding from the receptionist to the general manager. Our salesperson Wayne Jones was very knowledgeable regarding our needs and what to demonstrate us. My husband and I are very please on how they treated us and the great deal on our purchase of 2015 Silverado

VT78

29 de jul. de 2015

We did not have an appointment or with any salesperson ahead of time. We ended up with Wayne Jones and we had a good experience, as he was knowledgable, pleasant and experienced and answered all of our questions. The visit was laid back and not pushy and everyone we encountered, even if just passing, greeted us and were nice. We purchased a new Equinox.

goddess

24 de jul. de 2015

When my car broke down on 7-20-15, I had the AAA tow truck take my vehicle to Heritage Chevrolet. Granted, I did not call ahead to inquire as to how busy they were, but when I arrived, I was told by Mr. Foster that they would get around to the diagnostic in a few days. Not very specific. I was not even offered an option for a rental or loaner car!!! On 7-22-15, Mr. Foster informed me that it would still be another couple of days before the service department could get around to diagnosing my car's problem. At that time, I directed him to check carefully a specific area of my car, as I had been speaking to other mechanic friends about my problem. A little later that same day, he called back to tell me that the diagnostic had been run and what needed to be done to fix it. Lo and behold, It was pretty darn close to what I had told him it would be!! Per my approval, the repairs were performed, and I proceeded to pick up my vehicle. For some reason, I just always feel like a second-class citizen whenever I am forced to do business with Heritage Chevrolet. The customer service is lacking, The warmth is just not there. It is not a very welcoming environment. Given an option, I would choose to go elsewhere

Shygirl2784

22 de jul. de 2015

My experience all the way around was purely amazing. Easy to work with, knowledgeable about the vehicles and best deals, they were not pushy so I felt like I was in control through the entire experience. These guys were amazing point blank.

frank1993

4 de jul. de 2015

When I first went in I was a little indecisive but as I gave the saleman more information to what I liked and did not like he was able to find me the perfect car for the right price. I did not feel pressured into the deal and felt like I got a fair price on my trade in and on my car. I am very happy with my purchase and very glad I went to this dealership. Most importantly I am happy that they were able to handle my nevrousness about purchasing a car.

Murphy

30 de jun. de 2015

The experience was very good. Dario Amato, my sales associate, was very knowledgeable of the product and very helpful. The financial transaction was also very good! Mr. O'Toole was very knowledgeable and helpful. The entire transaction was the fastest vehicle purchase that I've ever experience. Good Job!

kurple1987

28 de jun. de 2015

Wayne made my car purchase simple and quick. Heritage does most of the work for you and I will definitely make this my first stop whenever purchasing a vehicle. The car was very clean and a great deal. They don't have junk on their lot. I would recommend Heritage Chevrolet easily to anyone who is looking to purchase a new car. Wayne got me a great price and made the whole transaction quick and easy. He definitely knows what he's doing and is knowledgeable about the product that they sell.

KrisG

25 de jun. de 2015

This is the first dealership that I've been to where I felt no pressure to buy. Got to know the staff on a personal level and felt like dealing with friends. I would recommend this dealership to my friends. Kendrick was a great person to work with.

Jamie 1980

22 de jun. de 2015

The service I received from Heritage Chevrolet and my sales rep Wayne Jones was great. They worked with me to get me where I needed to be to make the deal happened! I will be back for sure!!

Edrob

19 de jun. de 2015

i was referred to Lennie Pond by a friend and it turned out to be an excilent referrel. workiing with Lennie went very smooth and i closed on the auto I wanted in one day

karrenabullock

18 de jun. de 2015

I am extremely impressed. Kendrick Williams our salesman, he was amazing, very knowledgeable, and not pushy by any means!! We will recommend them to EVERYONE!!!

Msdoutfire

8 de jun. de 2015

Alexander made buying a car so amazing and easy. I was so thrilled with his caring ways what an extraordinary young man he is the best. Thanks for putting up with Aubrey and I. Tom O'Toole you were wonderful. Who would have ever thought buying a car would be that easy and fun. Good luck to you guys and thank you so much

sacrificeone

8 de jun. de 2015

I was not really in the market for a new car. Tyler called me about my 12 Cruze that I purchased from Heritage and was so tenacious I went ahead in to see if I could upgrade my vehicle. They were very upfront about everything and I felt like my interest were priority. Tyler told me about each other cars I was considering and when I picked out my new Malibu he went over all the features with me. I didn't feel like a customer I felt like a friend. TYLER ROCKS!

Mac77fox

3 de jun. de 2015

I've bought two vehicles from Thomas Searson in the last two years. The first was a used 2006 Hummer H3 and the second was a new 2015 Chevrolet Silverado. Both experiences were great and when I requested that we just do business and expedite the processes, Thomas was up to the task. I got great deals on both vehicles and received significantly higher trade in value than what was listed on Kelly Blue Book. Thomas helped me find the vehicle for me and never pushed "his" vehicles on me. The other staff I dealt with (names I don't remember) were all courteous and professional and made the buying experience as pleasant as buying a vehicle can be. I'd definitely recommend Thomas Searson and Heritage Chevrolet to anyone looking to purchase a new or used vehicle!

CardiacGirl79

29 de may. de 2015

I just wanted to say that Keith Black is a very kind salesman. He made me feel very comfortable and at home, he didn't try to force anything on me when it came to buying my car. He also, made double sure that I was comfortable with the end price, etc. I couldn't have asked for a better experience. Alex also stepped into help out with insurance when Keith had to take a business call...the teamwork I saw was very nice. Tyler was also very nice as well, greeting us and congratulating me on my "new to me" car purchase. Tom O'Toole was super sweet and nice when it came time to sign the final paperwork. I would definitely recommend this dealership to others. Thank you again for everything.

Diamond1

26 de may. de 2015

This was our first time at Heritage Chevrolet and me and my fiance were very pleased with the service and quality of care shown by our sales rep Katea Jemmott. She was very knowledgeable and she even worked out a price that was suitable for us. I would definitely recommend Heritage Chevrolet as the best place to buy your next car/truck.

Kap021890

25 de may. de 2015

I didn't go to a dealer I went to a business that cared about their customers and wanted to make sure they left with everything they Asked for in a vehicle. Tyler was great he found what I was looking for within minutes and made our time at the dealership happy.

Ramos2

23 de may. de 2015

Am so happy with the friendly service from all the personal work here, and with dario amato his service is excellent and professional thanks.

xmaskid

23 de may. de 2015

I was pleasantly surprised that there was no pressure and every effort was made to answer questions and resove any concerns I had. Alexander Perry was great to work with and Josh Friedman helped seal the deal! Thanks guys, I am very pleased with my purchase and will consider you when I start looking in the future! John Peck was also very pleasant to work with!

jxvalen1

23 de may. de 2015

I made one phone call to him and he got the job done quickly. He was professional and thorough. He took the team to explain the process and answer all my questions. He even treated my 16 year old son whom i was being the vechicle for as a big brother. He insisted on safety first and explained the vechicle options to him.I will send all my family and friends to him.

rickp

18 de may. de 2015

Charlie Spencer was as easy and nice a salesman can be. Mike the manager of sales also went the extra mile for me on his wedding day no less!!!! Thats dedication !!

David/Robin

11 de may. de 2015

While working a job requiring about ALL of my time, I was able to successfully work with the team of sales professionals at Heritage via email communication in a way that fit my hectic schedule. After an initial visit to the dealership to check on truck inventory, the rest of the conversations took place electronically - and with respectful professionalism. I ended up with the truck and accessories that I desired and all at a fair price. This is my 2nd vehicle purchased from Heritage Chevrolet and they most definitely have my business for my automotive needs!

Michele and Larry

5 de may. de 2015

The overall expierence at Heritage was outstanding, this was our first stop for looking for a new vehicle, and turned out to be the only one. We had the opportunity to look at everything from a SUV to a car. Sales person was very knowledgeable and helpful and once the decision was made financing was a pleasant expierence as well, took the time to walk us thru the transaction, and made us feel comfortable about purchasing a new vehicle.

Midlovatom

2 de may. de 2015

Very friendly, professional trip that led to purchase. My original inquiry was on the internet, which led to a dealership visit ,and eventual purchase. Everyone involved, Dario, Joshua & John Peck were great to deal with.

CJ_Moore

1 de may. de 2015

Originally, I just came in for a service and inspection on my 2013 Camaro . While I waited I took a tour of the lot , looking at the used truck selection. During my tour I came across a salesman , (Alexander Perry), on the lot , he was actually on his way to another vehicle when we stopped to , chit chat. I walked with him to his destination on the lot and while there I asked him about a couple of trucks on the lot . He seemed pleased to help . Very nice and knowledgeable . Alex asked if I wanted to take one for a test drive , I said yes. We took a couple of trucks for a test drive. Well , long story short, I traded my vehicle that was just serviced ( 2013 Camaro ) in on a very nice 2010 4 x 4 Silverado truck. Alexander made the transition very easy, almost effortless . It really didn't take all that long to finish the deal . I think I may have been at the dealership 4 hours , that included the time I spent waiting on service. Great Job Alex !!

BriceAnderson

27 de abr. de 2015

I normally would not have considered driving as far as Chester (30 minutes away) to look for a new car, but it was well worth the time. Our salesman, Dario Amato, contacted us by phone, asked what we needed and wanted in a new car, and searched his inventory. He found the perfect vehicle, and the dealership offered it at a very good price. Once we arrived at the dealership, everyone including Dario went out of their way to be helpful, from the finance manager to the business manager. The experience could not have been better.

abishop15

7 de abr. de 2015

As a first time car buyer, I felt very comfortable going to Charlie Spenser and having him help me find my perfect car. He made sure it had everything I wanted and then some. All of the Heritage employees I met were very friendly, knowledgeable, and helped me though every part of the car buying process. They encouraged me to ask questions or even come back if I ran across any questions after having my car for a while. I would definitely recommend Charlie (and Heritage Chevrolet) if you are looking to buy a car/truck.

Glenn Johnson

31 de mar. de 2015

All of the personnel from sales, business, service and parts we excellent to work with. We were especially impressed with our salesman Dario Amato and all of the sales team.

Smarko

30 de mar. de 2015

Our sales representative, Kendrick Matthews, was quite friendly and knowledgeable. All employees we met were kind, patent, and respectful. I would recommend Heritage Chevrolet to a friend.

Doreen

29 de mar. de 2015

This is my 2nd truck purchase from Heritage, Tom Searson and John Peck are the best!! They were knowledgeable, friendly, and made the buying experience quick and painless from start to finish. A big thanks to you both!! I Love my truck!!!!!

Jared

26 de mar. de 2015

I wasn't looking to buy a car, but help form Tyler made this process easy. He made me feel welcome the whole day (no lie) without pressuring me to buy. I got into a brand new car that I thought would be impossible with my credit and upside down value of me current car. Thanks for working for me and I will make the hour trip to see him for my next car in a couple of years.

alfieboy

10 de mar. de 2015

Trucks sales Mgr Charlie was my Salesman, twice. ... great guy...Mike the mgr easy to work with....PLENTY of trucks I can tell you that.Havent done much with service..but Donnie seems pretty cool over there......If ya need a GM vehicle..give them a ring ..I am sure you will be glad you did.

bohly

1 de mar. de 2015

I am not a patient shopper. I make decisions when I am ready.Alexander accommodated my needs better than anyone else I was working with (3 other dealers) and was ready to assist me with every request.John Peck made the transaction fast and simple as well.I will recommend Heritage to my friends as a result of these gentlemen.

Antrace

28 de feb. de 2015

Tyler made buying from Heritage Chevrolet a good decision for me with his professionalism and working tirelessly to get me in the vehicle I wanted. Tyler represents Heritage very well and made me feel as if he appreciated my business and he is very knowledgeable about the cars he's selling and would research any questions he didn't have the answers to. I would highly recommend Tyler to anyone looking to purchase a new car!

jasmine21

26 de feb. de 2015

I recently purchased a 2009 Nissan Maxima S from Heritage Chevrolet. I had the pleasure of working with Tyler Kubicki. He was very friendly and helpful. During the times we had to wait for responses from the bank, Tyler made small talk and made my father and I feel comfortable and entertained. I would highly recommend Heritage Chevrolet and Tyler Kubicki to anyone looking to purchase a vehicle. John Peck handled all of our sales and purchasing. He was very informative and explained everything to us prior to signing any paperwork. He had great customer service. I appreciate the service I received from these two men.

Laurie L

16 de feb. de 2015

Alexander was absolutely pleasant to work with. He was very knowledgeable and was able to explain and demonstrate how the features in the Equinox I purchased worked. Alexander and Tom worked diligently to obtain a pament and financing within the payment range that fit my budget. My experience with Heritage Chevrolet was the best experience I have had purchasing a vehicle. They have earned my trust and future business.Laurie L

Whitney

13 de feb. de 2015

My family was just starting the process of looking for a 3 row vehicle and thought we should check out the new Tahoe. Luckily we met Tyler, who was real, accommodating, didn't pressure, and paid total attention to our needs. In less than an hour, we had viewed inventory, looked at different options, and test drove...and the entire staff was polite, calming, and it felt like you were the only one that mattered. They even gave my daughter a balloon because they noticed she was looking at them in the showroom. Thank you Tyler and Heritage for the great service. Love my new Tahoe!

Mingo

11 de feb. de 2015

Mingo!"Great salesman and a super staff! This made it so enjoyable in buying my new truck. Ask for Wayne Jones he will not pressure you nor worry you. Great guy!! Great explanation of the options and great demonstration on how things are arranged.

JW

24 de ene. de 2015

They were the most helpful and professional people I have dealt with. Honest trade in value and final price of vehicle. We have bought there in the past and will in the future. Their service department is very good and quick. Based on previous experience with Heritage we did not shop at other dealerships.

Hutch

24 de ene. de 2015

This place has a great inventory and friendly staff. Most of my online searches lead me here. I was referred to Alex Perry and he did an amazing job. Very friendly, attentive, and let me try out anything on the lot. Highly recommend going to him if you want a low stress approach. Helps that he is a Marine. Only complaint would be a better detail job on the car I purchased. It did come from a sister dealership so not a direct result of this one's work.

tom

14 de ene. de 2015

I had been looking for about two months. I wish I had gone to Heritage first. It would have saved me a lot of time.

Sharon

10 de ene. de 2015

Professional and knowledgeable staff made the entire process a pleasant experience. Everyone was friendly and most helpful in locating the vehicle of our choice. They clarified all aspects of the purchase--they know their products and know how to explain everything.Thanks from Gerald and Sharon

Rdc1233

3 de ene. de 2015

My family and I had a great experience at the dealership. We purchased 3 vehicles and they worked with us on the price and with the extra details we requested. Keith Black and Tyler Kubicki provided us with excellent service. Thanks!!!

FREDDIES

2 de ene. de 2015

THOMAS SEARSON WAS GREAT, HE KNEW RIGHT AWAY ALL THE BENEFITS I SOULD RECEIVE AND WORKED WITH ME TO CLOSE THIS DEAL. THANKS JAMES F CLAYTON III

Barb

28 de dic. de 2014

From the moment we walked in it was great experience.Everything was a smoothe transaction.Friendly people willing to make a deal Thanks so much. Was pleasure doing business.Will recommend to all.

suffolk56

13 de dic. de 2014

Charlie Spencer was a very knowledgeable and professional customer service representative. The haggling was fun for me. Everything that needed to be corrected on the car was done prior to delivery.

crystalj3510

1 de dic. de 2014

Alexander was wonderful in helping me pick out a car and helping meet with the pricing that i needed to stick to in order to afford the car. the whole staff was wonderful.. i would recommend you to all my friends..

janettrelano

24 de nov. de 2014

Miss. Lisa Sprouse is very nice during my first service to my new Tahoe 2015,she reminded me allthe service that I needed, that same day all be done! It's nice that somebody is concerned and care about their customer. Good job! Thank you.

buckmitchell1

11 de nov. de 2014

Dealt with a great salesman who was very knowledgeable and friendly. Would definitely recommend him and Heritage Chevrolet to others. Great experience from beginning to end.

lamoof

7 de nov. de 2014

everyone was friendly and professional. These guys did everything I asked. They fixed several items on the 2006 equinox and came down to my target price! they made it easy!

debbiesalyer53

5 de nov. de 2014

Mr. Bill was amazing to me and my Husband when selling our new 2011 Chevy Malibu. He was very nice, thorough, and met all of our needs and exceeded them. We would definitely do business with Heritage again, and would recommend Heritage to any person looking for an awesome deal. Thank you Heritage!Debbie SalyerMike Salyer

bonnie.wells1

1 de nov. de 2014

Lennie Pond was such a pleasure to work with while purchasing my new Corvette. He went over and above to make the deal work for us. He got everything taken care of quickly and efficiently. Wayne Jones was very friendly and helpful in showing me the features of my car. Everyone involved were great to work with. I will not hesitate to send my friends down to see Lennie when they are ready for a new car.

EricSurber

8 de sep. de 2014

This is the second vehicle purchased at heritage chevy and the experience was once again awesome. From start to finish they worked fast because of my time crunch to make the deal happen. Everybody that had a hand in my deal was nice, knowledgeable, and the big one is no games. Very straight forward which made everything work smoothly. I would definitely recommend the dealership to anyone who likes friendly, hassle free, car buying experience. Thanks guys !!

TheMan2169

31 de ago. de 2014

Keith and Mike found me the exact car I was looking for. Even when my car was not on the lot, they still found a way to go elsewhere to find the exact car I was looking for and matched the price I could afford. Thank you Keith and Mike. I absolutely love my new car and appreciate all you have done to satisfy my auto needs. If anyone is looking for a new Chevy, I recommend Keith and Mike over any other dealer by far. Thank you guys!

lizetted

28 de ago. de 2014

The staff at Heritage was an awesome group of folks to work with. From the moment we arrived at the dealership Ian was friendly, helpful, & knowledgeable. My credit wasn't looking so great and John & Mike went out of their way to assist me and get me in the Jeep that I was so in love with. I would definitely recommend them to friends and family.

barbaraboone

21 de ago. de 2014

Alexander Perry has always provided me with stellar service and gave me the best deal on the 2011 Malibu that I recently purchased. Tom O'Toole also provided me with outstanding service and I would like to thank him for his hard work. I am a customer of Heritage Chevrolet for life.

aglantieri

18 de ago. de 2014

Lennie got me the exact truck I was looking for with the right price tag. He was friendly, helpful, and not pushy. I felt comfortable that I was getting the best deal possible on my new Chevy! I have driven Chevy all of my life and this was best Chevy dealership I have ever been to. Thanx Heritage!

pmays

11 de ago. de 2014

Wonderful experience. Ian was very friendly. Answered all questions, very knowledgeable about the choice of car I was looking at. Would like to see his picture on the site.

jakedls

1 de jul. de 2014

I've worked with Tom Searson before and will again. He does great work and always goes out of his way to help the customers. Thanks Tom!!

Happy4806

24 de jun. de 2014

I owned a 2011 Chevy and came in to schedule an appt. to have my oil changed . I scheduled it for the next morning and figured since I was there I may as well check out the 2014's, I went in to the sales dept. and wanted to speak to lennie pond since I had done business with him before and he immediately grabbed a cart and we headed to the lot we looked at several vehicles and found the one I was looking for and afterwards proceeded to work out the sales end it was fast courteous and to the point what a great group of folks !!! Overall very pleased with everything . Sincerely Mr. Walters

lovemalibu

20 de jun. de 2014

Lennie Pond did an excellent job of showing me exactly the car I was looking for. We discussed what options I was interested in having and he had just the right car for all my needs. He was very professional and everyone at the dealship was very helpful! It was a very positive experience, one I will recommend to all my friends and family. I look forward to using Heritage Chevrolet as my perferred dealership for years to come.

steelers123

3 de jun. de 2014

Keith Black is the person you want to see if you are looking for a new vehicle in Central Virginia. He is very knowledgible, friendly, courteous and listens to what you are looking for in your next vehicle. Keith was easy to talk to and made you feel very comfortable through the whole experience. Keith walked us through step by step and was able to find the vehicle we were looking for and was able answer all our questions. He also walked us through the process of setting up all the new features on our new vehicle before we left. I would definitely recomend stopping by Heritage Chevy and asking for Keith Black to help you find your next vehicle.

stackemhigh

30 de may. de 2014

On m y first visit to Heritage, about 3-4 weeks ago, I was not on the lot very long when a young gentleman approached me and started asking me questions. At that time, I was basically comparison shopping, but he answered all of my questions and was VERY patient and knowledgeable. Upon my return on May 27th, again Alex came out to assist me. At this point, I knew I wanted a Malibu, so we started talking about what was available and when. Once again, he exceeded my expectations! He is quiet spoken, but very knowledgable and mannerable, something sorely lacking in a lot of young people these days. He gave me all the info I needed to make a final decision, then partnered me up with John (Sales Manager?). John was very thourough in explaining all the paperwork and financing options. Neither John nor Alex were ever "pushy" or overbearing which made dealing with both of them an absolute pleasure. I would highly recommend Alexdander Perry, John and Heritage to anyone looking to purchase a vehicle.

bkreese

11 de may. de 2014

When we decided to purchase a car, we started our search by looking at the inventory on the webpages of Chevrolet dealerships. We found the car we wanted to purchase and contacted the dealerships with the car. When we placed our call to Heritage Chevrolet, our call was forwarded to Alexander Perry. We found Alexander Perry to be extremely helpful, knowledgeable, and very personable. Throughout the process, Mr. Perry was easy to talk to and willing to work with us in order to achieve the best deal for each party involved. We would highly recommend Mr. Perry to anyone that is purchasing a car.

fark2196

11 de may. de 2014

Lennie Pond was very helpful during the entire process of buying my 2015 Chevrolet Silverado 2500 HD. Beginning with the first day I walked into the showroom, he listened carefully to my needs and wants, and made sure the truck I was ordering met all of my specifications. When the truck was delivered, Lennie again expressed interest, concern and support, and was determined to keep me satisfied. He continues to do so. Lennie is the type of salesperson I was hoping to deal with, and I am so glad that I did!

Cindybutterworth

7 de may. de 2014

Wayne Jones is a true professional! He treated me as a friend, and with upmost respect. I would recommend him to anyone looking to buy a new or used vehicle.

ukrop9

5 de may. de 2014

My husband and I went to trade in my car my car in for a new vehicle this past weekend. When we first got there, Wayne took us through the lot and showed us the types of vehicles that we were looking for and was answering the various questions that my husband was asking him and he seemed to know a great deal of information. We test drove a Honda Pilot while getting our current car appraised (loved the Pilot!) When we got back we got the appraisal for my current vehicle and the offer was incredibly low. We explained that we had already gotten a written appraisal offer from Carmax the night before which was much higher. To make a long story short, we ended up selling my current car to Carmax because they were giving us a substantial amount of money over what Heritage was going to give us BUT we still bought the Pilot from this dealership because they gave us a price we couldn't refuse. Overall, our experience was very pleasant and I would absolutely buy another car from Wayne!

JasminB89

24 de abr. de 2014

My experience was quick, pleasurable, easy, and straight to the point!! The sales rep I dealt with was Alexander. He was kind, patience, and answered all my questions and concerns. His attitude put me at ease buying my car. I didn't feel like I was just being told anything to buy a car, he showed me the ONLY car I was interested in and that alone showed me he cared about my financial needs and also my vehicle needs.

marymart123

19 de abr. de 2014

Carl is a very good salesman. Showed us the vehicle (Equinox) we requested. Gave us a test drive. Answered all of our questions. Very knowledgeable. If he did not know the answer, he ask someone. Very mannerable. I will recommend him to every one.

josephryates85

16 de abr. de 2014

After addressing my concerns with John, his service team has taken care of my vehicle and should be returning it to me sometime this week. I just wish I would have priced 3rd party parts through another parts store rather than paying full price for remanufactured parts. My vehicle is over 10 years old and my expenses mainly came from parts. I would just like to say I appreciate the professionalism and concern for customer value that the service department has expressed. I will be returning to this service department in the near future.

josephryates85

8 de abr. de 2014

I left my vehicle with the service team for 12 days and spent 3,800 dollars. My vehicle runs just as bad, if not worse, than when I brought it there. I was very persistent with calling and checking to make sure everything was fine since I was dumping so much money into getting my vehicle fixed for a long drive later this summer. I was told that it was ready and that a tech had test drove it. I arrive to see that my SES light is back on, it was off when I brought it there, and the security light was on which I had paid them to fix and my keyless entry wouldn't work. I didn't want to make a scene so I just started to leave and before I could even get to rout 10 my SES light began flashing and the missfire had gotten leagues worse. There is no way that a tech could have drove that car 10 miles and said "Yeah, its good to go." I paid for the cooling system to be fixed and the car cant sit and run for an hour without starting to overheat. I called back the day after I picked it up and explained that I needed them to correct some things and I was told I needed to wait till next monday, a week, when my vehicle had already been sitting in their shop for almost 2 weeks. The time it took to order parts they could have been actually diagnosing the missfire and P0336. I paid good money because I wanted the work to be guaranteed by a dealership. I wanted certified technicians who were familiar with the LT1 and my vehicle platform.

rudog6

3 de abr. de 2014

The sales associate, Josh, was pleasant to work with and did what he could to get me in my truck and answered all the questions I had regarding the vehicle. Thanks.

oompa83

27 de mar. de 2014

I recently had the pleasure to work with Keith Black and his peers in purchasing a new Suburban. I can honestly say I never anticipated such a wonderful experience in buying a new vehicle. The first night my wife, our childen and myself pulled on to the lot we greeted by Keith in such a genuine and down home manner. It was late on a friday night and we just wanted to take a look at a few of the trucks. Keith went above and beyond to answer all our questions and stayed late and wanted us to take our time looking. Never once did I feel obligated or pressured. A few days later my wife and I decided on the vehicle we wanted and going back to Keith at Heritage was a no brainer. I made an offer that Wed. night over the phone and computer. Once again Keith along with help from Josh Friedman stayed long after business hours to work out the details of the purchase as I would be coming in the next day. When I arrived the next day I was again greeted with the utmost respect and friendlyness from everyone. And once again my expectations were exceeded when Josh and Keith were able to help me out with another item. Even the fellas in the parts department made the experience that much sweeter as stayed late to help me get floor mats for my new truck. Josh had coordinated everything with my lender before I arrived that evening. Josh and Tom O'Toole went over all my lending agreements and paperwork smoothly and patiently. Keith and I wrapped up the evening in the Suburban tutoring me patiently on the features and operating functions of the new Suburban. Keith and Josh made sure I was educated and comfortable before I departed home. They also reassured me that they happy to answer any other questions I might have later on and help in any way they could. When I left I felt as though I had gotten a spectacular deal and had no reservations about my purchase. Keith has since followed up with me to make sure everything was going well. I just can't say enough about what an awesome experience it was buying a vehicle from Keith and Heritage Chevrolet. They truly earned my busines and I will be a customer for life. A BIG THANKS to everyone at Heritage Chevrolet and GOD BLESS!!!Sincerely, Matt

handva

26 de mar. de 2014

This was the smoothest car deal my wife and I have done. At no time were we pressured to buy or to look at something "more in your price range." There are no regrets in the choice we have made.

ssgheadd

25 de mar. de 2014

I was treated more as a fiend, by Ray, than a customer. We looked at what was on the lot and I found the car that best meet my needs. I was quickly shown my payment option, and I ended up get a better rate than from there bank than I had gotten from my Bank. When my wife needs a new car we will most diffendily be bay to see Ray Avery.

mbynum1986

24 de mar. de 2014

I dealt with Alex and Heritage Chevy while deployed overseas and they absolutely worked with me in getting the exact model and customizations of my 2014 Impala. Despite the time differences and constant back and forth mainly through email, Alex was still able to get me all the documentation necessary and let me know step by step what needed to be done and more importantly did not do it in a rush fashion, but was very considerate of my timetable. He even went out of his way to send pictures so I knew what I was coming home to and could show the guys in the office. Upon my return, the car was waiting for me and ready to leave the lot after a few signatures. Alex was as professional as they come and I would definitely recommend him and Heritage to others. The car is as great as day one and everywhere I go, it's a conversation starter. Thanks again for everything.

Chrissyandpaul

20 de mar. de 2014

We have purchased two vehicles thru Heritage since April of 2013. We worked with Alex for this purchase and he was excellent to work with. Alex is professional, not pushy, and very helpful. Everyone we have worked with at Heritage from Sales to Service has been wonderful and that is the exact reason why we can say we have purchased 2 vehicles thru them. I am confidant there will be a third in the next 6 months or so, and again we will go back to Heritage.....the selling experience is much different there than anywhere we have purchased before and we feel good about our decisions long after the signing is done. Thank you!!!

Aokusia

10 de mar. de 2014

My experience at this dealership was more than what I expected. They worked with me and my financial situation while making sure I was satisfied.

Hopemdavis1

8 de mar. de 2014

Very pleasant & polite answered all of our questions enjoyed the experience would recommend to friends and family, love the car and hope to keep for a long time

trueredrn

4 de mar. de 2014

My recent purchase experience at Heritage has been one of my best experiences with a car dealer. My first impression was that the sales personnel did not 'attack' as soon as we parked on the lot, however they were available for questions if needed. Alexander Perry was very resourceful and helpful through several days of test drives, questions, and negotiations. The general sales manager, Rick Taylor, was always available for any further questions and John Peck was extremely knowledgeable about the financial/business end of the process.

cddubois

3 de mar. de 2014

Excellent customer service and very friendly associates. Paperwork was all prepared before arriving to pick up car, making our purchase quick and efficient. I highly recommend this dealership.

redskinsgirl2010

27 de feb. de 2014

I would recommend Alexander Perry to anyone trying to buy a car. He will work hard for you to get you what you want. I appreciate his hard work and dedication to making sure that I was a satisfied customer.

rmvarner56

24 de feb. de 2014

we were very impressed with the people we worked with, at the dealership. We were greeted after we parked our car with a hand shake and a smile. George Adkins was very knowledgeable about the vehicle we were interested in buying. We had financing in hand when we came to the dealership. Once Tom O'Toole saw the information and our interest rate he offered to try and get us a better rate and he did. Not only did he get us a better interest rate, the length of the loan was shorter.Great service, we will shop here again.Thank you,Bob and Shelia Varner

Querico1

13 de feb. de 2014

I just purchased a 2014 Chevy Silverado, 4x4, Double Cab, LT Z71 (All-star package, bed liner, side steps, Navigation, LT plus package, chrome upgrades, & other upgrades) from Heritage Chevrolet and wanted to share my pleasant experience. I have purchased about 19 new cars and prefer to go to heritage first after doing my Internet research/pricing. This is the seventh vehicle I have purchased from Heritage. I began my shopping experience online, as I always do, by requesting a quote from Josh Friedman, Internet Sales Manager, jfriedmanatheritagechevrolet.com, cell (804) 731-2941; office (804) 318-5219. I competed five Chevy dealers against each other and decided on Heritage due to their pricing, availability (I think they may have the best truck selection in Virginia), and previous experience with them. They had the exact vehicle I wanted on the lot, so I went in to test drive it, continued my negotiations, and settled on a great price and even got a great interest rate from their business office. Alexander Perry, USMC veteran/reservist, 804-318-5249, who is an expert on Chevy vehicles helped finish up the sale. He provided me with a thorough introduction to my new truck, helped set up the new Onstar account, and finished up all the paperwork. Heritage has been selling cars for a long time and has a well-earned reputation of providing a friendly, honest sales buying experience. Their show room is on the corner of Highway 1/301 and Route 10 in Chester, VA (exit 61, I-95). Josh is the best cars salesman I have ever met. He is very honest. He keeps his promises. He gets you in the car you want as pleasantly as possible. No pressure. No gimmicks. No tricks. I will buy my next vehicle from Heritage Chevrolet!!!If you are on the fence about the model truck you want, go with a 4x4 Silverado 1500, quad cab, LT or LT Z71 with 5.3 liter EcoTec3 engine (not the 4.3 liter engine), All-star package, side steps, and bed liner, and other upgrades you like. If you love comfort, go with an LTZ. If you just need a work truck go with the WT model.Also, their service department is exactly what you expect from a reputable dealership: well trained, excellent (certified) work, genuine GM parts, and certified mechanics who love to work on Chevy vehicles.

Siverado Fan

17 de dic. de 2013

Purchased my fourth new Chevy truck from Josh at Heritage Chevrolet today. He always gets me the best price with the nicest purchase experience possible. I competed asked five dealers for price quotations and Heritage provided the best price, so they got my business again. If you want the best price possible and a very friendly buying experience this is the dealership to visit first.

Jgreenlaw88

1 de ago. de 2013

Service department was super! I've been taking my car here a long time and always have a great experience. Thank you keeping my car ship shape :)

Kris

9 de jul. de 2013

After being assured on the phone that I would receive a fair price on my 2012 Camaro. I came in to and was given a low ball price $3,500 less than what I was told repeatedly by the salesman. Since I had taken a day off work and drove 65mi this was very insulting.The sales manager was very rude as well. Thanks for nothing.

cckrupa

9 de jul. de 2013

I had a wonderful buying experience with Josh Friedman. He was courteous, efficient, and willing to work to get me into my new Chevy Spark. It was a stress free experience and I would highly recommend Heritge Chevrolet.

bbjones8

15 de may. de 2013

I would just like to say how absolutely impressed I am with Tom O'Toole's customer service and attention to detail. We arrived at 7:30 pm(yes I know...we were those guests) and he stayed with us from start to finish(even having us be the last customers in the office). He knew how important it was for us to get approved and he made a PERSONAL call from his PERSONAL cell to speak to any bank that was still opened. He is a true true asset to your company and from here on out I will ONLY be contacting him. His customer service and genuine want to help us surpasses everything else! THANK YOU TOM! You have no idea how much your actions meant to us!!

RalphCasimiro

3 de abr. de 2013

First I would like to thank Alexander Perry for making this experience very painless. He was instrumental in my decision to drive from North Carolina to Chester VA to even consider buying a truck. He understood what I was interested in and Heritage made the deal and sold me a truck in 30 minutes. I would like to thank Alexander again for helping to choose the right vehicle for my family. Thanks Heritage Chevy for your time and I look forward to doing business again in the near future.

Labs887

29 de mar. de 2013

Josh was great. He took his time with us , never felt pressured or rushed . We bought a used car and spent a fraction of what a new car cost today. He still have us his time and follow up with us in a timely fashion. We were very pleased.

coop574

17 de feb. de 2013

I have delt with Heritage Chevrolet several times over the years and had great experiances. I have always been treated with espect and felt that the deals I recieved were very fair.

T. J. Day

12 de feb. de 2013

The first Vehicle that I purchased from Heritage was an 05 Chevrolet Express 2500 van for my electrical contracting business. My salesman was Wayne Harris. The best salesman I had ever dealt with. I went on to purchase 2 more vehicles from Wayne. As my wife and I were looking to purchase a vehicle for our teenage daughter, we went to Heritage to find out that Wayne had relocated. We were introduced to Chris Hodson, and were completely delighted with his knowledge and expertise. We went on to purchase an 07 Scion from him back in October of 2012. Since then I have gone back to Chris and purchased another van for my company just this past January. I have purchased our last 4 vehicles from Heritage, and I would not think of going anywhere else to purchase a vehicle. The service is fast, friendly, and the prices are very reasonable. I would reccommend Heritage Chevrolet and Chris Hodson for your next vehicle purchase. Sincerely, T.J. Day

JenniWhite

14 de ene. de 2013

Great customer service, helped me trade in and trade up without a huge difference in payment.

Jenni White

14 de ene. de 2013

Great customer service! They really work with you, I went in there to trade in and trade up looking not to spend much more. Chris and John worked with me and I came out with a great deal and I am very satisfied.

moseslm

7 de ene. de 2013

I have nothing but praise for the three people I interfaced with (Josh,John & Barbara). All three were personable, friendly, helpful and yet extremely professional in all respects. It was subperb working with Josh who was my primary point of contact. Offering to drive over an hour away from the dealership in order to bring back to the dealership and take position of my new vehicle was beyond the expected service!

edwardmgold

19 de dic. de 2012

The guys at Heritage really knew there stuff...My sales professional had all the answers to my questions. I was in and out with my new truck in no time. Thanks Again and I look forward to business in the future.

Rchaard

18 de nov. de 2012

It's the end of the 2012 production of Chev Colorado and we scoured the country via Cars.com for a model that matched our specs. We found suitable new trucks at dealers in Oregon, Eastern Washington and elsewhere, also several dealers in Maryland, Virginia. As we were about to visit grandchildren in DC area the east coast dealers offered chance for us to take a one way cross country trip. We left messages at several dealers two weeks ago on a Sunday morning and Josh at Heritage was right on it with a response. From across the country, it was a new kind of transaction for both of us however their stock item was best of every dealer we had searched nationwide. It took several days to work out the details but indeed we did purchase our truck from 4000 miles, remote. Our salesman Josh Friedman was right there all the time sending information, calling me to reply to critical questions and to facilitate delivery of the truck to my son's home 150 miles away. We have not taken delivery yet as our trip is next month, December. My regret is that I will not be able to visit the dealership and shake Josh's hand. Josh look for a special PNW gift via UPS soon. Thank you Cars.com you are a unique service.

dandlplus3

10 de nov. de 2012

I have a routine 60K mile service. I bought the truck at Heritage and have hed all the services done there. They are alway friendly, efficient, and thorough.

SandyStone

5 de nov. de 2012

Service at Heritage is the best. Their service dept does everything possible to make me happy. I would not go anywhere else!!! I love the Chevrolet products and even though I purchased a Dodge Caravan Mini-Van a couple of years ago; before I bought it; I made sure the Heritage service dept could always service it.

jhasty00

2 de nov. de 2012

I have had nothing but wonderful experiences with Heritage Chevrolet's service department. Jessie is usually my service advisor and she is awesome! The staff is always friendly and answers all my questions or concerns in a very thorough manner. I started taking my GM truck there about two years ago for all service needs and I will not my vehicle anywhere else. I trust Heritage and their staff - they are a model for other dealers as to what customer service should be.

Deberg

14 de ago. de 2012

Recently I went to Heritage Chevrolet in hopes of buying a Chevrolet Avalanche or a Silverado. I researched Heritage on the internet and discovered that they had a number of vehicles in stock that fit my search. I was immediately called by Josh Friedman and he began the process of the purchase of my vehicle. I went to the dealership and feel in love with the Silverado even though I owned an Avalanche. We worked out a deal on a vehicle that was on another car lot and with the help of Daniel Hernandez and John Armentrout came to a reasonable price that appeased my Credit Union and I. One slight problem though, the price was wrong. It seemed I had been offered discounts that were not availiable to the particular vehicle I was interested in purchasing. I went home with a purchase agreement a recieved a call stating that the deal was unable to be completed due to the inaccuraccy of the price quoted. A day later I recievevd a calll from Tom O'Toole who stated that the mistake was made on behalf of the dealership and that they would honor the discounts already presented. Needless to say I purchased the Silverado and I am thouroughly enjoying it. In a time where big businesses are all about making a dollar it was great to know that Heritage Chevrolet is about doing whats right. If anyone is looking for a vehicle and wants a honest sales team Heritage is the place to go. They truly earned their bow!!!!!

deronnious

14 de ago. de 2012

Recently I went to Heritage Chevrolet in hopes of buying a Chevrolet Avalanche or a Silverado. I researched Heritage on the internet and discovered that they had a number of vehicles in stock that fit my search. I was immediately called by Josh Friedman and he began the process of the purchase of my vehicle. I went to the dealership and feel in love with the Silverado even though I owned an Avalanche. We worked out a deal on a vehicle that was on another car lot and with the help of Daniel Hernandez and John Armentrout came to a reasonable price that appeased my Credit Union and I. One slight problem though, the price was wrong. It seemed I had been offered discounts that were not availiable to the particular vehicle I was interested in purchasing. I went home with a purchase agreement a recieved a call stating that the deal was unable to be completed due to the inaccuraccy of the price quoted. A day later I recievevd a calll from Tom O'Toole who stated that the mistake was made on behalf of the dealership and that they would honor the discounts already presented. Needless to say I purchased the Silverado and I am thouroughly enjoying it. In a time where big businesses are all about making a dollar it was great to know that Heritage Chevrolet is about doing whats right. If anyone is looking for a vehicle and wants a honest sales team Heritage is the place to go. They truly earned their bow!!!!!

starrm

30 de abr. de 2012

This was probably the best new car buying experience I have ever gone through. I worked with John A. in internet sales with a TrueCar.com offer that was excellent! I had to order my 'vette from the factory. But, while it was a difficult wait, I got the car I wanted. John was very helpful and pleasant throughout the time and I drove away the other day with a brand new Corvette. Thank you for making it such a pleasant experience!

Tencwalk

17 de abr. de 2012

I made my best deal with Heritage Chev. Josh was my contact on line - along with 8 other sales people from both VA and NC dealerships. Josh was informational and prompt with his on line responses. He gave me information that other dealers did NOT! This in turn, lowered the price I paid for my vehicle. Even though my home is over 85 miles from the dealership, I would chose to do business with Josh and Hertiage Chev. again.

RobsAvalanche

22 de dic. de 2011

Ms. Orpiano in the Service department is outstanbding, very helpful and takes care all of my needs with my vehicle. The technical staff dose an outstanding job as well. I take my vehicle no other place but Heritage. For the last 10 years all my vehicle have been purchased from Heritage.Thanks to the all!Have a safe and happy holiday!Robert Williams

jhasty00

22 de dic. de 2011

Heritage Service team is great. I have taken my truck there for about two years for service and their work has been nothing less than superior.

nanna4jay

30 de sep. de 2011

This entire experience was positive from my initial Internet contact, locating the vehicle we needed, honesty of salesman, experience with finance department, to the delivery of the vehicle, and trade of our vehicle. I would definitely use Josh for any further needs in the future and recommend him to friends and family. He was very thorough. In fact, my husband commented, no salesman had been that detailed when he picked up the vehicle. Toni and Wayne Adams.

FloridaGator7374

6 de jun. de 2011

Showed up on service doorstep first thing Friday morning with numerous issues on trip from Florida to Baltimore. Was greeted before 7 am (hard working Donnie), told would work me into schedule although it was full. Started diagnostics at 8:10 am! Faulty fuel pump was replaced (fortunately warrany covered it). Estimate at 9 am was for noon completion, and I drove away at 12:15. EVERYONE said hello as they walked by during the morning. The mechanic answered and explained all my questions. Service manager checked in with me about every half hour with a progress report. I can't imagine getting better service, and they knew I was just passing through. I HIGHLY RECOMMEND their service department. Very fortunate to have made their aquaintance, especially under my circumstances. Thanks to all!

campbell7411

3 de jun. de 2011

Mr. Donnie Foster is certainly an asset to Heritage Chevrolet and to the General Motors name and on many recent occasions has ensured that my service needs were addressed completely. Mr. Foster was attentive to the concerns I have had with my 2007 Suburban, and in addition to addressing the issues correctly the first time, he took the time to follow up with me to make sure I was satisfied with the work. On a subsequent visit, he was extremely responsive to my familys need to have our vehicle repaired quickly so we could still drive to our vacation spot even when it meant ordering parts and repairing the car the next day! Its not often you also receive the attention to detail, can-do attitude and excellent customer service that I have experienced at Heritage Chevrolet.

Traverse Family

12 de feb. de 2011

We would like to thank Josh Friedman, John Armentrout, John Peck and your entire staff for a great buying experience. We really appreciated you taking time to send us information via e-mail that helped us make our decision. We received information from several other dealers but you were the only one that took time to send specifics on different vehicles. We were amazed that the entire process from test driving, negotiating the deal, financing, and delivery was as easy as you made it. Your staff from the receptionist to the young lady who scheduled our first FREE oil change was so friendly and everyone had a smile! We will recommend your dealership to anyone we know that may be looking to purchase a vehicle. We agree that this was the most enjoyable vehicle purchase we ever made.

matthewd

9 de feb. de 2011

On 2/9/2011, I called Heritage Chevrolet and talked with service representative Mr. Donnie Foster. He made an appointment for 1430 hours to have my 2008 Tahoe serviced. I requested a oil and filter change, in addition to having the drivers inside door handle replaced. The door handle had a defect that caused it to cut my fingers when opening the drivers door. My contact by phone and in person with Mr. Foster was an excellent experience. His knowledge and experence with vehilces, his demeanor and his professionalism greeting and serving me and others is very refreshing as a customer. Mr.Donnie Foater took the time to listen to my needs and made sure this information was given to the technician. Mr. Foster for several years has been my contact when service has been needed on my vehicle. As in the pasted, Mr. Foster's ability to see that my vehicle repairs or service are completed and returned in the time frame he estimated has been very accurate. Mr. Foster and other members of the service, sales and management at this Chevrolet Dealership are the reasons I continue to return to the business for service on me vehicle. Without question I would and have recommended Heritage Chevrolt to others, and will continue to do so. Thank to Mr. Foster for a job well done and I look forward to a continued partnership with Heritage Chevrolet.