CT

18 de jun. de 2016

So,I made an appointment for an oil change for my Grand Cherokee(I bought a fully loaded Laredo to AVOID all the air ride and transmission problems ALL the other models suffer from AND sensor issues, the Laredo has all you need and more,leather,pano roof,touchscreen with Nav,uConnect etc but NONE of the headaches you get with the higher models),I bought a Service Pkg with it at time of purchase,but am USELESS with paperwork,no worries,the Service Manager took the time to look it up while I was on the phone!!!So,I missed my appointment due to an accident near my home and arrived nearly an hour after my appointment time,figuring I would need to re book or wait an eternity(I would hate for someone else to be "bumped"because of me,I HATE it done to me),fortunately they had a cancellation so was just the hour I waited.No problem.As always they do a good job and I didn't have ANY oil mess or footprints in my car.No damage either.(I ALWAYS check my vehicles no matter where I go),Everyone is always friendly,mechanics included,and anytime I speak to them directly,I find them friendly,helpful and willing to help,be it the entry level mechanic who does oil changes or a Master Tech who specializes in a particular area(have needed this expertise with another vehicle I owned.I review EVERYTIME I go for service and/or purchase as I feel often people only review when unhappy so doesn't give a fair assessment of how the Dealership truly performs.YES Dealerships are more expensive,but I CHOOSE to maintain my vehicles from a manufacturer certified tech.IF you need expensive work(I have on several occasions),check parts costs for yourself by visiting a Mopar parts dept(online) so you know what the costs are.I always do and have never been steered wrong,just once when the part price was mis quoted,and corrected when I questioned the cost,they double checked, confirmed they were in error,apologized,charged me install only and waived the $41 for the part.My point being,I have purchased 14 vehicles from Heritage in as many years and have ONLY had problems with Heritage Chevrolet,(so don't own a Chevy any longer) and have never had issue with ANY Jeep or Dodge I owned.I am being detailed,even though I only had an oil change,I have had 100's of Services performed,some expensive.and have never felt "ripped off" or "taken advantage of" so just wanted to share that with others considering Heritage Chrysler/Dodge/Jeep they really do a good job and can be trusted.My view of Heritage Chevrolet is COMPLETELY the opposite.There are some who home in on Victor,yes,he will offer services likely not needed,and can be abrupt bordering on rude,just do what I do,you don't have to deal with him if you don't want to,but he does do a good job given the chance.What I understand and a lot seem to forget,it IS a Dealership with Dealership prices,yes,on occasion they get it wrong,but will fix an error.Sure an oil change is pricey but I suggest YouTube some of the stunts jiffylube pull on their customers like destroying engines and transmissions due to not doing a chemical flush correctly,so much so,manufacturers recommend against flushing.I hasten to point out its NOT every jiffylube!!In closing,after such a long review just for an oil change,I trust them completely with my Jeeps and have never had issue.Sure I hate paying,same as everyone elsebut gotta do what you gotta do.I like the checks aswell!First time I have been green across the board!

Dejected Rick

12 de jun. de 2016

I have been a VW owner for thirty years and have visited Heritage for service many times. Service is ALWAYS fast, efficient, polite and completed perfectly with excellent communication. Great service from Harry!! thank you...So imagine my confusion and disappointment when I was told on May 10 by VW Customer Care that VW is denying me the "Goodwill" package offered to TDI owners in response to VW's well-publicized FRAUD regarding emissions.VW has managed to turn this loyal owner into a Hostile and dissatisfied owner. I am exploring my options to get rid of my VW forever. Sorry, Heritage, I'll miss you and it was nice while it lasted.

Ebodavis

27 de may. de 2016

Having imperfect credit can make buying a car a nightmare but Dj made sure it was smooth sailing he assured me that I will be able to get a car that I wanted and would not mind making payments on, he kept his promise!

Falalalady

10 de may. de 2016

I bought a vehicle from Joe Perry and had a very good experience. He was very knowledgeable and made me feel at ease. I was in and out in a short time, and felt very comfortable through my car buying experience. I am very pleased with my purchase and would happily tell my friends and family to see him.

pissedoffpatron

17 de abr. de 2016

My dodge avenger wouldnt start so I hired a mobile mechanic to come out and take a look at it. he determined that my key had gone bad and needed to be reprogrammed to the wireless control module. he explained that only Dodge could fix the problem so I arranged to have the car towed to Heritage Dodge. When I dropped the car off I explained what I already knew and Victor Clash immediately said "well that may or may not be the problem, I'll call you later to let you know what we find"..he called me 3 days later and said that I needed a new starter and starter solenoid and it would cost $1027 to repair. His diagnosis was totally different from what the previous mechanic told me, and far more expensive. i asked Mr Clash if he had actually hooked the car up to the "diagnosis machine" and he assured me that he had. i told him that $1027 was way more than I expected I was told that the problem was the key/wcm issue and that i couldnt afford the repairs. i told him that I would pick the car up and take it to my dads mechanic. I picked up the car and paid $100 for the diagnostic fee. I arranged to have the car towed again unnessarily because when I arrived to get the car it "miraculously" started...how could the car start suddenly if it needed a new starter?? This raised my suspicion that I was being flim flammed by a bunch of crooks. i paid for my diagnosis report, bought a new starter and paid $600 (including parts labor and towing)..2 days later my car broke down again!!! I called Mr Clash and he never answered or returned my calls. i ended up taking the car to Mussleman Dodge, who quickly and efficiently diagnosed the real problem which was in fact just a bad key. Victor Clash is a crook who tried to cheat me out of $1027 and caused me to spend $600 plus the cost of a rental car for no reason!! I would never recommend anyone to such a shady establishment. shame on you Victor Clash and shame on Heritage Dodge for employing such a dishonest shady person.

Bill and Vicki

14 de abr. de 2016

I had been searching for a SXT Dodge Journey, and found the one I wanted at Heritage on the internet. My husband called, and after our salesman Kevin Howard worked to get the vehicle for the price my husband was willing to pay, we decided to take a look. We drove from Christiansburg, Virginia to Heritage to look at the Journey, it was exactly what we wanted, so we bought it that day. So pleased with this vehicle!!!

cars1229

13 de mar. de 2016

On three different dates, I drove an hour to Mile One Heritage AutoPark Chrysler/Dodge/Jeep/Ram/Fiat in Owings Mills, Maryland, to look at, test drive, and possibly buy my next Jeep. Because at this specific dealership, there was a Back Country Special Edition on the lot. For the record, over those three visits, I never got the chance to test drive that specific Jeep, talked to six different associates and managers, was turned away and asked to come back at a later date, and was made promises of a price cut that were never even close to being honored.On 1/30/2016, I went to Mile One Heritage AutoPark Chrysler/Dodge/Jeep/Ram/Fiat around two o'clock in the afternoon. I wanted to speak with Tim...who I recently spoke with over the phone. He could not be found, so Jasmine Surveint, a sales associate offered me help. I sat with her, explaining that I wanted to build my own Jeep, because the model on the lot did not have some of the options that I wanted factory-made. For example, I wanted an automatic transmission, tow package, and automatic start. I also wanted to know if the same price cut would be honored if I built a Jeep (rebate of $5258 on the current Back Country model on the lot). At this time, since she was new, she enlisted the help of her sales manager, Jeff Webber. When Jeff came to talk to me, I explained that I wanted to build a Back Country and that I wanted to know if I could get the current price cut of $5258, which was the current price cut of the Jeep on the lot. He informed me that it was the end of the month, and he needed all of his associates time spent selling the cars on his lot. He also requested that I come back another time at the start of the new month because he would need to take the time with me and go into another screen. Even though I drove over an hour to get there, I said that I would be back the next Saturday when they opened. At this same time, I asked three times and he confirmed three times (in front of the sales associate, my friend, and me) that "YES" I would get that same price cut ($5258 price cut no matter what), he said yes, again and again; he just couldn't do the order at that moment.On 2/6/2016, I once again drove an hour to Mile One Heritage AutoPark Chrysler/Dodge/Jeep/Ram/Fiat, sat down with Jasmine the sales associate, and explained what I wanted. She went to get help because this was new to her. Even though Jeff Webber, the sales manager that originally spoke to me and offered me the deal was there (and not busy), the general sales manager, Ken Gower, came over to build the Jeep I wanted; he then informed me that he could not honor the price cut that the other manager promised. It was very disheartening that after driving another hour down to their dealership, the sales manager who committed to the deal, did not come and even apologize for his dishonesty. Overall, I have found the Mile One Heritage AutoPark Chrysler/Dodge/Jeep/Ram/Fiat dealership to be very frustrating to deal with as a consumer, turning customers away asking them to return on another date, one that does not offer one to one customer service, and does not honor its price cute, rebates and online pricing. From the point we first saw the Back Country on the lot, the rebate was $3500 off the MSRP. After one month, the rebate was $4500; then we went to the dealership because it was priced as $5200 off. You will see that it says nothing of the internet price. If you look this up online now, you will see have they have changed it.I can understand if the new associate, Jasmine, priced a vehicle incorrectly (but she didn't). I feel this is very poor business ethics when a general manager and a sales manager bait and entice people down to their dealership online, verbally (face to face) with deals; then the customer shows up, and the other manager is sent over to say "I'm sorry, we can't do that deal."

Chrissy16

7 de mar. de 2016

This was my first time at Heritage and I bought a used convertible. Everybody there was extremely patient, esp William and Michael! They made us feel at home and were making us laugh! Made buying a car fun! Thank you!Cathy

CT

27 de feb. de 2016

So,after a lot of misery and disappointment from Heritage Chevrolet I decided even though my truck only had alittle over 9,000 miles we needed to part ways,so having ONLY ever had positive experiences with Chrysler/Dodge/Jeep I went to see Russell Troxell who has sold me 2 Jeep Libertys a Dodge Ram,a Dodge Charger and now a Jeep Grand Cherokee,(this is my 12th vehicle from the Heritage Group in 11 years),I could kick myself for not sticking with the Dodge/Jeep brands I have come to know,trust and rely upon.Today I bought a beautiful Grand Cherokee in a superb Green and fully loaded,and when I say fully loaded,I mean every extra was ticked off in every box,and being only a couple of years old,it was a CPO car an unmarked interior and uber low miles.As always,I am a pain and wander around the dealership looking at other vehicles and Russell patiently tracks me down to go forward with the deal.Also Ken Gower,(Kenny) is very patient with me as I usually buy a car alone but don't go forward without my wife's ok (we both earn the money so we both make a decision),Anyhoo.......I originally went to look at a silver CPO Grand Cherokee but found out this green one was just going through its MSI so the dealership was kind enough to let me look at it while in the service dept,(those guys rock as well) and thought Russell may have had a head cold when he told me the price(yep,the price was THAT good),so figured I could wait one extra day and then test drive it.Boy was I impressed,drove like it had delivery mileage only,leather smell in the car is fresh,has no creases,scuffs or wear anywhere,uConnect with touch screen works flawlessly,panoramic sunroof is HUGE and a big selling point for me,combined with the Green body there was no way I was leaving the lot without it.Kenny had already worked out some numbers so I knew where I would be on $$$ (which landed well within what I figured I would spend),so was just a case of signing a WAD of paperwork with the Manager Jamie and I was good to go.Russell had the car re cleaned(was only done the day before) put my tags on,helped me transfer all my stuff from my Chevy to my Jeep,(he was doing this in between helping other customers),then spent time going through the features of the Jeep,I LOVE the smart key and push to start button,that paired with the remote start put a smile on my face.My point being,after writing all this,I was about to give up on Heritage but decided to go see some friendly faces who have ALWAYS taken GOOD care of me,and after listening to me vent my spleen they took care of me and I have a great vehicle at a GREAT price,plus it's CPO and took a 3 year service contract with the Service Dept.Those guys are great too,every time I have been to the Service Dept it's always been a great experience,even though,like everyone,I hate parting with $$$ ?? they make it less painful.This isn't someone gushing because they got a new car,it's a 12th time buyer who was taken good care of for the 11th time.Have a very dim view of Chevrolet after sales,but Dodge Jeep have never done anything other than good.

Jdub

24 de feb. de 2016

We made to feel at home as soon as we walked through the door. The salesperson made sure that we got the vehicle we wanted for a fair price. I would recommend this dealer if you are in the market for a new or used dodge.

Larry B.

30 de ene. de 2016

Just recently purchased a 2016 Jeep Compass, from this dealer. The buying experience was just mildly pleasant and the financing process was awful. This was my 6th or 7th purchase from the salesman. Unfortunately, I won't be buying there in the future, due to the finance dept issues. If you decide to buy there, be very,very, very careful. :-(

cfparker31

28 de dic. de 2015

This is the third vehicle I have purchased from this dealership. Joe Perry(sales associate) and Ken Gower(sales manager) made everything smooth once again! Gave me more than blue book value for my trade and had the best price in the area on the Durango Citadel! Financing was smooth as well! Will be back for my next purchase! Thanks for making everything painless!

Workdog04

18 de dic. de 2015

Bought a 2016 Ram 1500 Laramie. Very happy with it and with Cameron who was my salesman. Got me an excellent deal. A few hick ups but worked out well! Will be back whenever I get my next vehicle.

CAB

3 de dic. de 2015

We had a great experience dealing with Heritage. We went out of our way to locate the vehicle we wanted in Owings Mills.. We dealt with Tim Deinlein who was very engaging toward me, my wife and daughter during the purchase process. Tim even delivered the vehicle to my home after final prep was completed a day later !!! Awesome !!!

kschleic

25 de nov. de 2015

I am very surprised that this Heritage jeep dealer does not provide the first 3 oil changes ( under warranty) and all the inspection checks like fluids, hoses, etc. free like all other dealers. Also, with that said, they will change your oil and perform the inspection at the 10,000 mile interval, but charge you for these checks and the oil change. This was unknown to me until after I signed the contract to buy the vehicle, then they will tell you during the financial part of the deal, trying to get you to buy a service contract for oil changes, fluid & hose checks, safety checks etc. I bought a VW from heritage in Owings Mills and this was all included. As a matter of fact, I have never bought a car without the first 3 years of oil changes and visual inspection of hoses, fluids and safety covered. No wonder they had the cheapest price. I will make sure before I buy my next car, these items are included in the on the road price. If not, I will move on to the next dealer, who had that in their price.

garybdiver

20 de jul. de 2015

I didn't buy actually was able my issue not theirs but I never felt pressured and had a very good experience. Tim Dienlien sorry if spelled that wrong was just great to me. When I'm healthy again. I'm coming for that Challenger. Thanks Tim for a good experience.

Spaaz84

11 de jul. de 2015

I bought a preowned Dodge ram seven months ago thinking the truck would give me years of dependable service , boy was I wrong. I dropped it off after experiencing a problem.After a week, and me telling them what to look for there part changers ( auto tech ) found the problem. It was exactly what I told them it was. After all that they said it would cost $1000 to fix it and it not covered under my 12 month / 12k mile warrenty. Long story short they sold me a xxx and now I'm stuck with a low milage truck that I can't even drive off the lot because the driveshaft is hanging down completely out of it . Buyers be warned ...... Reed all your fine print , and if your buying used get it checked out by a reputable mechanic.

Jentfer1

9 de jul. de 2015

I have bought 3 vehicles from Heritage. I cant recommend them enough, they will work for you to make you happy. I was helped by Erwin, Ed and Tony and they were all so friendly and professional and just all around awesome, thanks again guys!

madcustomer

4 de jul. de 2015

Please people DO NOT buy from these people. They are liars. Make deal on the phone then reneg on that deal.Say they will give you a gas card to come there. nope never received that either. Then they play games with the financing tell you your credit is not good when I knew before I went it was very good.Hope they go out of business.

johnsoncorey88

29 de jun. de 2015

Heritage Chrysler in Owings Mills is amazing. The whole staff went well out of their way to get me in the car of my dreams!

bob90173

29 de jun. de 2015

Fast, Fun friendly professional... that's what buying a car should and IS at heritage chrysler jeep dodge RAM!! when buying a new car here ask for chris burnette.. very nice salesman..made our time there memorable..very respectful and pleasant to work with. I'll be back for my next car soon!

Oellafella

24 de jun. de 2015

I found a vehicle online through my credit union buying service. I was emailed a buying certificate and within an hour received a phone call and several emails from the dealership inviting me to come in for a test drive. I replied to the phone call and emails indicating that I would be there at 3:00 pm the next day. I thought it was odd that I did not receive any confirmation by phone or email that 3:00 pm was OK but my wife and I went as promised. When we arrived and introduced ourselves to the salesman who had called, he didn't remember us and said he was off yesterday. Huh? I gave him my pricing certificate and as we sat at his desk he struggled to find the vehicle in the computer and then told us it was sold YESTERDAY afternoon. After apologizing, the salesman and his manager said they wanted to make it up to us. They proceeded to offer us a vehicle with 22,000 more miles at a higher price but stressed that it was a much better warranty. They were selling us an extended warranty on a vehicle we did not want. Then they tried to sell us a new car with no miles and for more money, of course. What an insult to our intelligence.This was a classic case of bait & switch. It was disappointing, humiliating and frustrating. Beware of this dealership and their deceptive sales practices!!

Claude1234

11 de jun. de 2015

The customer service at Heritage Jeep CDJ in Owings Mills was superb. Justin Sellman was courteous, responsive, professional and committed to delivering top-notch customer service.

Kairi91

23 de may. de 2015

We have bought multiple cars from this dealership from Joe Perry and I was absolutely disgusted at the way he treated me when I walked in today. he told me in the waiting room in front of other people that he could not help me because my credit wasn't great. He insulted my Co signer in front of these people as well and I walked out of there feeling awful. The manager Kenny couldn't have been more pleasant and apologized on his behalf. I have bought at least 7 or 8 cars from this dealer but I can honestly say I won't be back.

Madfse21

15 de may. de 2015

I had the worst experience with dealrships ever here. We come to agreement on a price over the phone, and I called at least 3 times to confirm the price, then I went there and after spending 60 $ to go there and spending 5 hours until 11:30 PM for paperwork there, when we were gonna sign the contract, they told that the price is 5000$ more. The even worse part was that, when I was talking to salesperson alone, he accepted that he offered 5000$ less (i really don't know why) but when the sales manger came back, he denied what he said only 2 minutes ago. I had headache all the night ...

Bryanshaw123

12 de may. de 2015

I had great service from Justin sellman at heritage. He took care of all of my needs with care. I would surely recommend him and heritage to anyone.

daillestet

10 de abr. de 2015

After shopping at 10 other dealers, I stopped into Heritage to be greeted with A Big Smile and a honest car salesman, Jared Wright. Jared and I sat down to go over cars. He was very genuine in his overview, noting things most car salesman try to brush over. I completely enjoyed my experience with Heritage and Jared. I would absolutely purchase every car I need from them.

JeSsDeLaMoNsTeR

8 de abr. de 2015

I recently purchased a new Jeep Rubicon from Jared Wright at Heritage and he was awesome. Jared was friendly, funny, and super helpful. This is the second vehicle I have purchased from this dealership, and I will definitely go to them for future vehicles. Not only was Jared wonderful, but I also had the pleasure of dealing with Dave Hoffman, the finance manager, for a second time. Dave is friendly and a genuinely nice person. My experiences with this dealership, and with Jared and Dave in particular, have been far superior to any other car dealerships I've purchased vehicles from in the past.

Overland

23 de mar. de 2015

It has been a nightmare dealing with them since day one. I bought a brand new GC overland from them, and there was a flaw in the car, I was told by the salesman (Daniel) that they will order the parts and repair it( Even have it in writing). After they were not able to fix the problem Brent told me that I should not listen to the salesman, since they don't know what going on in parts, and can't tell me what can be fixed or not. Brent said there is nothing he can do and it's my problem. I ended up calling Jeep, and they were able to make a deal with me to keep the car. Last week I scheduled an appointment to replace parts due to a recall. I took half day off work, and when I got there I was told that they don't even have the parts. Brent told me that it's my fault for not reading the recall letter that was sent out to me,which state that they are waiting on parts. I had that letter for a few months, and why would you schedule an appointment and make me lose a half day of work if you don't have the parts?I am looking at buying a new SRT, and I will never go back to this dealer, and I'll be sure to warn people to steer clear.

kyospe

18 de feb. de 2015

We've had great experiences with Heritage Chrysler Dodge Jeep Ram Owings Mills. We purchased our 3rd jeep there recently and have been taking our others there for routine servicing. The staff in all departments are totally customer service oriented and make you feel like family. We never felt pressured to buy and are completely satisfied with the terms of our purchases. Thank you Danielle for going out of your way to get my new car delivered to me the same day. I would definitely shop there again and recommend my friends do the same :)

pcatesbird

20 de dic. de 2014

The car salesman at this dealership is more than your average dealer. They actually listens to their customers and they go above and beyond to provide quality service to their customers. I recently purchased a 2015 Chrysler 200 from them and the amazing level of service that I received did not, in any way, compare to the actual car. They were AMAZING, even after finding out that I had some minor credit issues, they still took the time to make sure that all of needs were taken care of as well as making sure that all of the features that I were looking for in a new car were offered. There are no words for how special they made me feel as a customer and I will never forget it. I wish I could have purchased 100 cars from them just so I could continue to receive the level of service that I did on 12/17/2014. This was the BEST experience I have ever had, whereas before, I had always dread going to dealerships because they were hype you up, only to let you down but Heritage Chrysler of Owings Mills did not do this. They were courteous, listened to my needs as a customer and were AMAZING. I cannot stress how awesome of an experience this was!! RUN, don't WALK to Heritage Chrysler in Owings Mills to purchase your car because I guarantee, you wont regret it!!Review from Paula Cates. 12/20/2014

Vmyoung2009

20 de nov. de 2014

My 2014 Fiat 500L wouldn't start so we had it towed to Heritage. I arrived at 2pm and needed my vehicle to be at a 3:30pm interview. Donna assured me I would get to to the interview on time. Donna rushed to get me a rental and I made it to the interview at 3:25pm!! Donna made my concerns her priority and worked effectively to ensure I would not be late. In addition, she made my worries go away on an already stressful day. Thank you Donna for all you did. In addition, when I picked up my vehicle she made sure all updates were made on the vehicle. Donna's excellent customer service and ability to empathize with my situation was more than I could of asked for in this type of situation. Thank you once again PS Donna said I would get the job and I did!!!

susan.protzman

17 de nov. de 2014

I would recommend this dealership to anyone looking for a great deal and great service. Very professional!! Got exactly what we were looking for! A+

cparker31

26 de jul. de 2014

Was thinking about trading in my 2012 Jeep Grand Cherokee Limited for a new one. Called up Joe Perry to let him know what I was interested in, and was as able to take care of almost everything over the phone before arriving. In the end Joe and Ken Gower put me in a 2014 Jeep Grand Cherokee Limited with a lower payment and no money down! Second Jeep from this dealer, they are always great!

jam33

11 de jun. de 2014

My recent experience at Heritage was very disappointing and I would not recommend this dealership to anyone because the sales rep are not competent in knowing the major features and technical specifications of the vehicles on the lot. Furthermore, I was treated like a second-class citizen when I returned Heritage to have them rectify a problem where they informed me a 2013 Dodge Durango could tow up to 6,200 lbs with an after-market hitch when in reality it can only tow 3,500 lbs. Let me explain. In September 2013, USAAs car buying service via True Cars referred me to Heritage because of my interest in the 2013 Dodge Durango. With 25 Durangos on Heritages lot, I was thrilled at the selection and informed the sales rep my #1 priority is that the Durango must tow my camper, which weighs 4,000 lbs.Unfortunately, what I thought was a great deal turned into a nightmare when I discovered that the sales rep was either incompetent or simply lied to me about how much a V6 3.5 L (without a factory tow package) could haul. Since I bought the vehicle in September, the camping season was over for my family so I did not bother with immediately installing an after-market hitch.When I went to install an after-market tow package last week, U-Haul, not Heritage told me that I would not be able to haul my camper. When I called the sales rep back in June 2014 to inform him of this problem, he was still still confused about the towing weight of a Durango and had to go to the service department to confirm what I had already found out through a conversation with the same service folks minutes before. I wish he would have done that in September 2013. At this point, the sales rep simply told me to come by the dealership at 11:00 am on Saturday 07 June 2014 so that we could work this out. When I arrived at the appointed time, I was appalled when this sales rep informed me that he could not meet with me because another long-standing loyal customer had unexpectedly come by and he had to meet with him instead. Very unprofessional in my opinion.I was then pawned off to another sales rep, who knew nothing about my situation and who was also incompetent. For example, when I asked him to remove the cover to the hitch on the back of the 2014 Durango, he stated he did not know how to do that. To figure it out, I ended up getting on the ground and figured it out for myself. Clearly, the sales reps at Heritage do not know the major features of all the vehicles on the lot and it appears they are all in the business of just selling a car with little attention to the needs of the customer. Then, things continued to go down hill when my sales rep informed me he had another appointment, which left me floating around the dealership wondering what the heck is going on. At this point, I would have thought the sales manager would have come out to help and offer an apology about my situation and the failure of his sales reps. This did not happen and I can only speculate the sales manager was either afraid to confront me or just didnt care.Next, I was shocked when Heritage presented me with only one vehicle with a tow package to choose from. I had previously purchased a Durango Crew and was now being presented with a 2014 Citadel, which cost $10k more. As a military service member, I am on a tight budget and to have a singular option that is $10k more than my original purchase can be construed as a shady business practice. Furthermore, I drove from out-of-state and would have never driven 3 hours to Hertiage from PA knowing I had only one vehicle to choose from. I guess working it out means take it or leave it.We then proceeded into haggling over price, the value of my trade in, etc. Very frustrating for a repeat customer. In the end, I felt like I had no other option because my family needs to tow the camper this weekend for Fathers day. However, if I had to do it over, I would have never gone to Heritage. And then, you would not believe what happened in the end. As I was driving off the lot and am down the road, the gas light comes on. Can you believe I was sold a vehicle with an empty gas tank? I admit, this is all my fault. I take blame for going to Heritage and for trusting their sales rep. Shame on me. Also shame on me for not immediately reading every word of the manual on the Durangos towing capacity. Finally, shame on me for not doing better research before hand on the towing capacity of the Durango. However, I will also say thought shame on Heritage for not properly training their sales reps and for telling me the Durango I bought will haul up to 6,200 lbs. Finally, shame on Heritage for treating a repeat customer like a second-class citizen.Although my criticisms above are scathing, I have taken time to offer a plethora of recommendations to the leadership at Heritage even talking to the owner about how to avoid these problems in the future. All the leaders, except the General Manager, Phil Stillman, were happy to take time out of their busy schedule and listen to my concerns. Whether my recommendations for improvement will be considered and/or implemented is unknown. In the end, what I can say is buyer beware of Heritage.

nrathell

27 de feb. de 2013

The salesperson we worked with, Danielle Dahrouj, was very pleasant, knowledgeable and helpful. We will be sure to recommend her to friends and family! Great Service!

njbroug

18 de dic. de 2012

A week and a half ago, I fell asleep on 495 and wrecked my beautiful 2010 Dodge Journey. The car was a total loss, and I began the arduous process of finding another vehicle. As I was looking at used Journeys, I noticed that the difference in cost between new and used was not as great as I would have thought. Yesterday, as I was leaving the salvage yard from picking up my plates, Ed called me and told me that he could match the target price that I had been quoted from USAA's auto circle. So, I dropped everything, broke two appointments with other dealerships who had quoted higher prices, and drove over an hour to Heritage. When I got there, I was ready to tell Ed to shove it, to be honest, because when I was almost there he called and said that they checked inventory, and they didn't have any of the model I'd been quoted in stock, but could get one if I really wanted it. However, after sitting down and taking to Ed, I realized that the AVP Journey was NOT the car I wanted, as it did not contain many of the features I had become accustomed too with my 2010 (which was an SXT with about half of the R/T features from that year's model). In the end, I got a 2013 SXT with 34 miles on it for about $2000 more than Carmax wanted for a 2009 with 35K. What's more, while my payment went up a little bit from my 2010, my insurance premium actually went down, so it was a wash in the end. So now I'm driving a way nicer car, for the same cost I was paying for my older model, and the gas mileage is better. Many thanks to Ed for taking the time to walk me through the differences between the two models, answering all my questions, and allowing me the space I need to analyze the decision myself and letting me come to my own conclusions. While I came in "hot," I stayed and ultimately bought because I didn't feel pressured or scammed like I did at some other places. A side comment not specific to Heritage, but I do feel that Maryland should require advertisements to contain the sticker price with a list of all available incentives. Heritage was much better about it than some places. I went to one dealership where their advertised price contained all possible incentives, despite that fact that some of the incentives were mutually exclusive. But this is more of a comment on the industry, not the dealership. I personally would respect a dealership that had the stones to say "Here's the price, and a list of incentives you may qualify for," as it would buck the going trend, and allow customers to walk in with a more accurate picture. Just food for thought.

dougangell

25 de oct. de 2012

Poor reliability. You have to fight with the Miles One Warranty people to approve service. Once service is completed, the same problems exist. I will never buy another Chrystler. Oil disappears like crazy. When we first got it, we were replacing brakes and rotors every 20k miles. The vehicle has had 4 recalls. The wiring inside the doors literally fell apart. It has had emissions problems, and assorted other problems. Scott, the service rep we dealt with was pleasant and professional, but problems never get resolved on the first service trip, if at all.

go247

21 de sep. de 2012

I went it to purchase a new jeep grand cherokee and trade in my existing car. On my first visit, I was given a price on the car and told to come back with my trade so that can be evaluated. When I brought the trade in, I was told they would give me a certain price for my trade. The next day, the price of the new jeep i was looking at went up by over $2,000.00 due to an "error" on their part. I was very upset by this and spoke to Shawn Ritter who apologized and said he would make sure he rectified the situation. He asked me to bring my car in so we could talk. When I drove up there and met with him, he assured me that the price for my trade would remain the same and he would work on getting the price of the new car down. After not hearing from him for over a day, Ken the manager called me and said they were offering me $4,000 less for my trade in and that they had never made an offer. This was a blatant lie. Not only have they now changed the price of the car, they have also changed the value of the trade in. Don't waste your time with this dealer. They say what they think you want to hear, then change the numbers. They claim to have the lowest prices, which I am quickly finding out is not the case. Dont trust what they have to say and get everything in writing.

CollegeGrad2012

31 de jul. de 2012

I just graduated from college in May 2012. My car at the time was 15 years old and had 268,000+ miles on it. Although I could have milked it for longer, I am moving 700 miles away to Nashville for graduate school, and needed a reliable car that I could depend on. Joe Perry, as well as the management team, worked with me for over 5 hours to ensure the best possible deal. I have an extremely tight budget, being a graduate student, and at first wasn't going to be able to afford the monthly payment offered. Joe worked tirelessly to find every rebate and discount possible, and at the end of the day, I was able to drive away with a 2012 Chrysler 200 Touring that had a total of 20, yes, twenty, total miles on it with a monthly payment I will be able to manage. I do not know if I will ever have a car buying experience where I felt that the sales team was doing everything they could to HELP me get into a car at all costs, even if it wasn't what they were looking for at first. I thank Joe, and the management team for a great first car buying experience.

Marlene Snowden

31 de jul. de 2012

I made a previous car purchase and the deal turned into my worst nightmare. I had not bought a car in 18 yrs. I was targeted and taken totally advantage of. I know how the world works and I still messed up. Heritage jeep and Maurice Smith heopled me to turn my mistake into a positive purchase. I have learned a lot and gone through lot for this car purchase. I have paid most high price of bad judgement to obtain vehicle.Thank you Mr smith for turning it around for me.Your professionalism and courtesy made it possible for me to retain some dignity as a consumer. I assure you, if i decide to finally get the Jeep Cherokee you will be the first salesperson I see. Thanks again for you assistance. Now I can sleep at night even though I may have to give up food to pay for the car. (smile)

JSK814

22 de jul. de 2012

Everyone worked seamlessly as a professional team from initial contact, through the sale and follow - up. The entire transaction was executed to my complete satisfaction: The used vehicle is exactly what I was seeking, the price was right, the condition of the vehicle is as promised, the extended warranty and after - sale follow up excellent.

regassert6

9 de jul. de 2012

The entire process was the most painless I've ever had. Fair price, good #'s and they got me EXACTLY what I wanted, not what they wanted to push on me. I can't say enough how respectful of my time and overall they were. Very first class dealership.

Joe Eline

3 de jul. de 2012

My wife and I visited another dealer in the morning and left there disgusted.The other dealer wouldn't give a straight answer on the price. Say what you want , but to most of us that's one of the most important issues when buying a car. We had decide to wait to buye a car until we passed Heritage on the way home. One of your jeeps caught my eye. We stopped and looked. Upon closer review it wasn't exactly what we wanted, but Charles Smith took the time to find us one we liked at a price that was worth driving from PA. for. Charles did such a great job . We've decided to purchase another jeep in the near future. Charles will get my first call!

daflavor1

2 de jul. de 2012

This is the THIRD vehicle I've purchased from Joe. It's nice to go into a dealership and have them listen to your wants and needs and not be pressured. Joe has always been very easy to work with and makes my experience wanting to come back. In fact--Joe had to personally drive to the Eastern Shore in order to secure my vehicle from another dealership. I liked the fact---that the sale wasn't about selling something on the lot, but rathar, finding exactly what I was looking for and making it happen! The dealership is well maintained and the entire crew is top notch---including the Sales Manager--Eric and Finance Director--Dave Hoffman. I would highly recommend this dealership and Joe Perry as your salesman---If your looking for an all-around great deal and experience.Sincerely, Dave K.

JJSmith1987

29 de jun. de 2012

I was a first time buyer and Heritage had the best prices around. I drove more than an hour for my Jeep.Joe Perry explained everything about my Jeep and even found an extra rebate for me.I will get my next Jeep from Heritage and Joe.

Ali Smith

26 de jun. de 2012

I was very impressed by the service. Everyone made me feel very comfortable, often dealers make me feel like they are pulling a fast one. But I thought everyone was honest and fair. I was not really considering Dodge but wanted to way my options, however, after being throughly educated, I really love the Dodge Caravan. I think it will be a great choice for my family and I. Thank you

shatzjam

6 de jun. de 2012

I called and talked to Warren Sullenger who made sure the vehicle I was looking at was still on the lot since we had so far to drive. We drove an hour and a half to the dealership and Warren had the vehicle ready for me to test drive as soon as we got there. He was very knowledgeable about the vehicle. He checked on all of the discounts we could get and got us a great price for the vehicle. He made us feel comfortable and was easy to talk to. I would drive that far again to buy a vehicle from him. Thanks Warren for such a pleasant experience buying my van.

vimpallaria

31 de may. de 2012

I arrived at 8pm that night and I was riding home in my new Grand Cherokee that same evening. Thanks Joe for making the car buying experience pleasurable.

myjeepliberty

29 de may. de 2012

This has been the best experience we have had in a car dealership: great customer service, serious knowledge of the product and friendliness...overall a very relaxing experience. Many thanks to Warren Sullenger, by far the best car sales person I have met in all these years, very professional and friendly.

rokbottom

13 de may. de 2012

I had a great experience, Very easy to work with staff.... Warren was by far the best salesman I've come across, I will use Heritage Auto the rest of my life!! Thanks Warren!

cifcorp

9 de may. de 2012

My encounter with Joe Perry was pleasant. I wanted a new Jeep, talked with Joe on the phone..when I got there, he was ready and helpful and explained the process. Am satisfied. Thanks Joe.

Charvet35

2 de may. de 2012

Best car buying experience ever with Charles Smith. After having an extremely horrible experience at DARCARS I was not looking forward to my visit at Heritage. However I was very quickly put at ease after talking to Charles about my last experience and my desire to trade in my car for a 2011. He was sincere in his effort to get me a good deal and made it a very pleasant and easy experience for me. Everybody I came in contact with was wonderful and genuine, to include Mike, Dave, and all the gentlemen in the building that did the financing. Thanks to the very fair trade-in value and rebates, I was able to drive away in a new car which I love. The gentlemen in the Finance building even found me another rebate after I had already initiated my purchase. Fabulous service from these guys and I highly recommend them!

robskully

28 de abr. de 2012

Justin helped me greatly with the purchase through a online Jeep forum. Even though he is over 8 hours away and I am not buying from his dealership. I posted a few questions on the forum and he replied with answers no one else could/would answer. He even did a search for a Jeep in his area just to see if one was available. Even after he DID find one and I told him I could not travel that far for it he still said to contact him for any info I may need in the future. I wish I did live closer

brymid

27 de abr. de 2012

We were getting ready to have a baby, so we decided we wanted to get a new Jeep. We initially went to another, closer, Jeep dealer, but after talking with them, we knew we had to go back to Joe Perry at Heritage Chrysler Dodge Jeep of Owings Mills. This is now the fifth car we have bought from Joe, and there is NOBODY else we would buy a car from. His professionalism is the gold standard of the car buying experience. He never puts on a "hard sale" and he had the answer to each of our questions; Joe even called up and congratulated us when we had our baby. Joe went the extra mile in helping us come up with our perfect vehicle. working with him was a completely positive experience and I woulod not hesitate to recommend him to any one of my family members or friends if they were in the market for a new vehicle. An excellent salesman; we will return and buy another vehicle from Joe.

sv1966

27 de abr. de 2012

I visited many Jeep dealers when looking for my new Wrangler Unlimited. Joe Perry at Herritage Jeep in Owings Mills was the first dealer rep who could answer all of my questions. He knows his stuff and was great to work with. Joe also sold the vehicle to me at a price the competition couldn't/wouldn't meet.Great experience all around.

theurbantwist

20 de abr. de 2012

The sales people were very friendly and knowledgeable. They definitely wanted my business and it showed. You can tell that the staff were overall nice people even though I didn't know them beyond them trying to sell me a vehicle.

fire7rescue

6 de abr. de 2012

My wife and I were in the market for a newer minivan. I saw a few I liked at this dealer so I put in an online request. Within a day I received a call from Chris and our story began. I told him how we knew we would have rollover on a trade in and we would also have outside financing so it was all about the final vehicle cost. We were optimistic at first, but that quickly went away. Chris made every effort to find one with everything we were looking for and we did alot over the phone because we knew the day we came in we would be on a very tight schedule. Chris even texted me some pictures of options to make sure it's what we wanted. We narrowed it down to three possibilities and made an appointment to come in. The greet was great and we got right to work. We quickly eliminated one of the choices and the last two came down to color preference. Once we test drove it, we knew we wanted it and it was time to talk some numbers. Within 20 minutes, we reached our target and moved onto paperwork. We got to talk to Chris for awhile and he is a great person and we are extremely satisfied that we got to work with him. We were offered coffee and snacks and even let us plug our cell phones in so we could charge them! The paperwork went very smooth and they detailed the van to include a full tank of gas! All in all, we were out of there in less than 3 hours with our new van. Highly recommended by us!! Thanks again!

weilsc

30 de mar. de 2012

The whole buying process was pleasant without any pressure.We knew what we wanted and got a great price.The paperwork process went smoothly and Justin in finance was great.Our salesperosn Tim was also very personable and easy to work with. We are very happy with our purchase.

ldmw72

27 de mar. de 2012

Our purchase financing was initiated online and we recieved a quick call from Chris. He confirmed what we were looking for and set up everything. We later spoke with Mr. Hoffman to work out our financing and he was able to get us EXACTLY what we wanted. We visited the dealership to complete the purchase which was done in a timely manner and we were on our way. What a great dealership to do business with!

smalan

20 de mar. de 2012

By far the best car buying experience I've ever had. Great staff, really helpful, caring and thoughtful. I live in Connecticut but bought my car here -- they were absolutely fantastic to deal with. It was well worth the distance to buy from Heritage.

elmo2wdw

20 de mar. de 2012

Joe was great to work with. He was very professional, friendly and fast. He was able to get us the car and deal we wanted. This is our third purchase from Heritage and we would reccomend them to anyone.

sindler1

18 de mar. de 2012

On St Patty's day, my wife and I decided to stop in to Heritage Jeep to look at a new Grand Cherokee. We had been car shopping all week and walked in with the intention of simply looking and getting some numbers; had no intention of buying a car the same day. We were immediatley greeted at the door by a sales manager (Eric), and directed towards a sales representative. We explained what we were looking for and from that moment I knew we were in the right place.We first said we wanted to see a grand cherokee limited. Chris then asked what features we wanted which we told him. He then explained to us that we can get the same feautures on a laredo "X" and save us a couple thousand dollars. He had my trust (and business) from that point for being so honest and up front; that is an outstanding customer service quality.They had one on the lot that had everything my wife wanted so she test drove it and fell in love. Chris was very thorough and knowledgable about the car and its features, going over every little detail to make sure we understood how it all worked. He answered all of our questions promptly, efficiently, and truthfully; never once did I get the impression that he or anyone else at Heritage was trying to sucker is in to something.Now it was time to discuss the numbers! We had looked at 4 other cars this past week and had her trade in car appraised 4 times, each time the amount came in much lower then what we wanted. Chris asked what I needed to get on my trade in to make a deal so I told him. He then promised they would match that. Well he didn't keep his promise, he surpassed his promise. The other dealers came in $2600 below the payoff for her car, Heritage came in $600 below the payoff!!He then broke down the price of the car with all the amazing rebates, plus our down payment and came back with a monthly payment for us. He saw we were still a little hesitant because the number was a little higher then what we wanted to spend. He called the finance manager over who asked what ballpark we wanted to be in. I told him, and again he promised he would get us there. Once again he didn't keep his promise, he surpassed it! Came in almost $50 below where I told him I wanted to be. With all the numbers the showed and the fact my wife loved the car, and customer service was the best I had ever seen how could we say no. So we walked out of that dealer driving a brand new 2012 Jeep Grand Cherokee Laredo "X" fully loaded for less money then what we had budgeted for! If that doesn't entice you to shop heritage then I don't know what will!

mdstover

13 de mar. de 2012

The sales staff was excellent. I would absolutely recommend the Heritage. My car is great! Christopher Woodland was coutious and very knowledgeable. I look forward to purchasing my next auto from Heritage.

wbh12406

12 de mar. de 2012

After alot of price confusion on the first go around with Heritage, I must say my second experience was much different! We were very pleased with how the final transaction was handled, the General Manager was very understanding to our first miscommunication and was still able to give us a pretty good deal on the car we wanted.

Winger201

12 de mar. de 2012

I was looking to trade my journey and did not think I would be Able to because I owed more than what it was worth. They get it done and I would go back. Infact I am already telling my friends this is where they need to.

bella-blue

1 de mar. de 2012

Overall an enjoyable experience - salesman was friendly and very knowledgeable about the car - price was reasonable. I did not feel pressured to buy, although they made me an offer that certainly encouraged me to buy now rather than wait a couple of months as I had originally planned to do.

jgsoulreaper

1 de mar. de 2012

I am in the military stationed in Maryland and every time that I have moved in the past it has been difficult to find a dealership that is well rounded and professional. In this case, Heritage of Owings Mills is the best dealership that I have ever dealt with. Their service department is excellent, and do fast professional work. Their sales personnel are friendly, willing, and able to work with the buyer. I have now purchased three vehicles from Joe Perry and on every occasion he has made me a deal that, I could not refuse.This is a dealership that I would and do recommend often to anyone looking to buy a new vehicle. As stated above, Professional people, Fast Service, and unreal deals makes this the best place to go when looking for a new vehicle. From the sales person (Joe Perry), his Mangers (Eric Wilson and Ken Gower), to the Business Manager (Dave Hoffman) this was one of the quickest most enjoyable car buying experiences to date.Thanks again for all of your work,

bwkdaman

28 de feb. de 2012

This is the second vehicle that I have purchased through Joe Perry. I drive the distance due to his friendliness and integrity. He make purchasing a new vehicle easy and stress free. I will be returning to Joe later this summer to purchase yet another jeep from him. Heritage was able to beat ALL online quotes that I had received from over 10 dealerships in MD.

manzo76

27 de feb. de 2012

Joe Perry made my buying experience easy and worry free. Joe gave me the best deal possible with out having to haggle over price. Heritage was very friendly and on point with it's sales team. I would buy from them again without question.

hmhagen

25 de feb. de 2012

Ed Still assisted this octogenarian through a painless and even pleasant car buying experience. He's a great asset to your company. Harold M. Hagen, M. D.

qdawg4472

23 de feb. de 2012

Warren was very helpful and pleasent to work with. He made my buying experience a pleasure, I will recommend him to friends and family for their future buying needs! I purchased a 2010 Dodge Journey and I love it!

Rmfee

19 de feb. de 2012

We really cannot say enough about the Excellent, friendly, courteous service we received when we went to purchase our new 2012 Dodge Grand Caravan. Our experience was so pleasant, we would definitely purchase from them again. Ed, Warren & Dave were very professional. They are very loyal to customer service. Our goal was an acceptable, low, monthly payment that wouldn't put us in a crunch & Dave pulled it off for us! If there was a 10 star rate system, they would get 10 stars! Thank you!

Silvamorde

11 de feb. de 2012

I was on the verge of buying a used car across the street from the Heritage Chrysler Dodge dealership with my wife and happened to see a 2011 Chrysler 200 convertible at Heritage. We both liked the looks of the Chrysler and so stopped in to find out more about it. The salesman (I don't recall his name) told us that they had one 2011 convertible left and that we could buy it for the mid 20's. We were stunned to say the least. We had been looking at used cars, but a new convertible for the mid 20's seemed too good to be true. I told him that I had a very strong price sensitivity and had to keep the monthly payment in the $325-$350 range. He said that not only did they have this last 2011 aggressively priced, but they could provide us with 0 percent financing for 72 months which put us right in our payment range. Again, we were very pleasantly surprised at our good fortune. Then, after taking the test drive, we were hooked. I told the salesman to get us a specific price I was ready. That is when the stereotypical car dealership two-step kicked in. The salesman went to talk with his manager. A few minutes later, I noticed that my salesman, his manager and 2-3 other staffers had crowded into the managers office. I should have known that was a bad sign. Meanwhile, my wife and I continued to look the car over and fall more and more in love with it. Quite some time later, the salesman called me back into his office and slid a piece of paper across the desk with the monthly payment: $444! The trap was tripped. He explained that well, gosh, all the discounts they had proposed to get me to the mid 20 price range could not be coupled with the 0 percent 72 month financing. If we wanted the 0 percent financing, the car would cost us ~$31,000 not the mid $20s that he had promised repeatedly from the moment we walked in the door. Talk about bait and switch. We left as quickly as our old car would take us, my wife literally in tears and me wishing that all car salesmen were slow roasting in that place down under. (Not Australia). If there was ever a need to justify keeping your old car rather than risking trust on a new car salesman, my Heritage experience was it. Buyers. Beware.

wmckoy

4 de feb. de 2012

I thought the process of making a purchase was great, but, when it came to putting the final touches on the paper work, I have to tell you, I almost said forget it.The reason I say this is because, at the last minute, the bank/dealer wanted 4 months worth of bank statements. I think this is something that can be , either omitted/optional, when you have W2's,check stubs,and you have verified my employment/salary. It looked really bad when your customer is on your company computer trying to print out personal documents. If these documents, were really needed, I think that should have been clearly stated when i asked, "do I need to bring any paper work or any other documents when I come to the dealership", and the answer was (without delay), NO. If more training is required, then let's do that, when a new salesman/person is in a situation like this, I think some "senior" person should help him or her out, and not allow them to flounder as they did.

RyanS82

31 de ene. de 2012

Joe and Neal were very helpful in the purchase of our new Jeep. Personable, easy to talk to, and fair when it came to handling our trade and pricing the car. They were really quick to get back to me and actually returned my calls, unlike the other dealerships I requested quotes from. Definitely send them an email if you're interested in a car!

jbeck5

31 de ene. de 2012

Looking for a new truck and saw truck on internet for good price at Heritage.Live over a hour away so i went to local dealer by my house to see if they would match the price that Heritage had but they would not, actualy said price at Heritage was wrong, but they were wrong and now i have a new truck thanks to Joe Perry and Heritage.

C&C

31 de ene. de 2012

I looked all over for a truck at the right price. The ram was the best truck, heritage was the best price, and Joe Perry was the best salesman. He found it at a different dealership and got it for us. Joe was great.

robbar

30 de ene. de 2012

Working with Heritage was an excellent experience. I'd highly recommend both Heritage and Joe Perry! Mr. Perry was very professional, extremely courteous and responsive. Honestly one of the most professional car purchasing experiences I've ever had!

M Edwards

27 de ene. de 2012

This is worst service by a car dealership i have ever received(and i have purchased many cars). I went to the dealership to look at a 2007 Dodge Caliber. This car was not up to the quality that i was looking to buy. I live in Bel Air and the dealership is in Owings Mills MD. Before I reached home, the salesman called and left a message. "We have 2- 2010 Dodge Caliber's, one black and one silver, we can put either on on the road for $12,600. He left this same message 3 other times befor I had a chance to talk to him. I asked if he was sure the price was correct? YES, was the answer. I told him that i would take the black one if he could deliver it to the Bel Air location. Again YES, was the answer. I was given the vin # and faxed over the insurance papers. I then received a phone call, "we have to add $1000 to the auto, we made a mistake! I and argued and took my complaint to Constantine Spivak, the general manager. They then chose to honor the price.This is a list of changes to the car when it arrived in Bel Air1. There were 4 different makes of tires on the car.2. The floor mats were removed from the car.3. I was only given one key with a jeep fob, not a Dodge. I was then told they could not locate a second key.4. There were wheel locks on the car, but I was not given a key for the locks.What was Brian's response--I can't do anything else for you!!Buyer beware!!!

kknudsen1317

26 de ene. de 2012

I visited Heritage Jeep after looking at a few used vehicles on their website. From the minute I stepped into the dealership, I was greeted by friendly faces and felt right at home. Chris Parker worked with me and had already pulled up the vehicle I was interested in.From that point, my car was appraised and I met a few other staff members. Robert (sales manager), Dave (financing), Eric (appraised my car)- were so great to me. My credit situation was a little tricky, but that didn't change a thing (as is sometimes does at other dealerships.) I was treated like a friend and everyone at the dealership worked together to overcome my credit issue. When they called me the next morning to let me know that I had been approved for a loan and could pick up my new car, I was ecstatic! This was truly a great experience and I will never go anywhere else to purchase again. I know I've said thank you about a hundred times, but thank you again for making this experience such a great one!!! Looking forward to doing business with you for many years to come!

bobdebinski

22 de ene. de 2012

Purchased a 2012 New Jeep GC Overland 12/12/2011. All the folks at Heritage Jeep Owings Mills were nice... Robert Our salesman Jay Aristidou was most helpful taking all the time needed to explain the features of our Jeep GC Overland. He even worked out a couple minor problem areas quickly and to our satisfaction having to do with registering the car title in my wife's name only. The deal we got was as advertised on the internet. No bait and switch here.I just wanted to take a little time this morning so voice my appreciation and to give a special internet THANK YOU TO JAY!

mdboxster

16 de ene. de 2012

This is the 3rd vehicle my wife and I have purchased from Heritage ( 2 New and 1 Used). I have always felt comfortable with your business and would recommend you to others. I would like to give Chris Taylor( our Salesman) a pat on the back as he is honest and trustworthy, an asset to your firm,which in my opinion a rarity with car dealerships today. Justin was also very good to work with as he was fast and not pushy.

maddoxjj2012

4 de ene. de 2012

Well this is my third vehicle that I have purchased from Heritage and second time working with Joe Perry a great representative of this auto group. Him and his team have always worked with me and have provided a great service. Give them the opportunity to get your next vehicle. You'll definitely drive away a satisfied customer.

20111230

2 de ene. de 2012

Larry 20111230 Dodge Grand Caravan.I absolutely loved the treatment that I received from Tim Gardner and Dave Hoffman. They worked hard to get me the Dodge Grand Caravan I wanted. Tim was wonderful explaining everything and showing me all my options. The two of them worked many hours after C.O.B. to insure that I could ride home that night. Five star rating to these two gentlemen.

cgfxmosh

31 de dic. de 2011

Awesome service, everyone was friendly. I couldn't as for a better experience at a dealership. Warren and Dave both went out of their way.

D Elkins

31 de dic. de 2011

From the first time we spoke on the phone, Warren was a pleasure to work with. I had done research prior to choosing Heritage and Warren recognized that and worked with me without using any of the sales tricks that I had experienced at a competitors location. He answered my questions with facts instead of sales jargon. The entire experience was pleasant and the entire staff was very professional. They worked a fair deal without having to spend hours haggling back and forth. I would recommend Heritage to anyone looking for a vehicle and I'd recommend Warren in particular.

katben12

30 de dic. de 2011

Warren Sullenger was an absolute pleasure to work with! The best Sales Consultant I have ever worked with. I would highly recommend anyone going to Heritage Chrystler/Dodge/Jeep to request Warren, what a nice man!

AllanVerna

27 de dic. de 2011

I have bought five vehicles including two trucks over the last nine years from Joe Perry at Heritage. I will not go any where else.

cpalughi

27 de dic. de 2011

I visited this dealership right before the Christmas holiday to purchase a Fiat convertible for my husband. I initially contacted the dealership by phone to see about the available inventory and to ask some base line questions. Maurice was wonderfully patient and put me at ease right away. Based upon my phone conversation, I decided to drive the 60 miles to see what was in stock and if the dealership could meet my needs. Maurice did not disappoint. I told him what I was looking to accomplish, what I was willing to spend, and the time-frame for my purchase. He was incredibly patient and knew all about the Fiat. I highly recommend this dealership and I would not hesitate to come back again. Maurice helped me to make my husband's Christmas one he will never forget!

dshannon

23 de dic. de 2011

tony and robert were extremly friendly and professional and the entire experience was very pleasant. we found a town and country that fit my criteria and they worked to get me a good value for my trade in. there were some rather minor problems with the vehicle that i was purchasing but they solved those issues so we could make the deal. i would definitly shop here again and refer friends. d. shannon

dyneneh

20 de dic. de 2011

I first received a call from Eric the one of the Sales Managers and wrote down that "he was very polite". I was shopping around at other Jeep Dealerships too and wanted to remember who gave me great service. All, I can say was that was only the start of a fantastic experience with Heritage. I called and spoke with Vance who invited me in. I did stop in that day and was turned over to an outstanding Salesman Louis Wade. I knew exactly what I wanted a Jeep Grand Cherokee and had test driven one at another Dealership. Louis made sure that I test drove his vehicle and showed me so many features and explain everything to me. This was not done at the other Dealership. I felt extremely comfortable with Louis and the conversation just flowed. Little did he know, that he was building my confidence in him. As we all know, Car Salesmen don't have the best reputation! Louis' knowledge and professionalism was superb! Once, I decided to purchase this Jeep, I then had some interaction with Al, Rob and Dave. Again, the encounters where all helpful. I wrapped my deal up at 11pm and they where the best with customer service and positive attitudes and I did apology for keeping them that late. The next day when I went back with some questions, Rob the General Manager answered them throughly. I told him about the outstanding service that I received from the first call from Eric, who by the way Rob introduced me to through to Dave. They are all wonderful and everyone should come here! They do go the exact MILE! A special thanks to Louis, Rob and Dave for a fantastic experience and I am telling everyone that I come in contact with about you!

olegbaranov

16 de dic. de 2011

thank you so much.i appreciate the dealership and i would recommend everyone to purchase a vehicle from this place. The dodge durango 2012 is truly a beauty and i love it.

Bevn

15 de dic. de 2011

I absolutely loved the treatment that I received from Joe Perry, Ken Gower and Dave Hoffman. They worked hard to get me the Jeep I wanted. Joe was wonderful explaining everything about the new Grand Cherokee. Even though I bought many vehicle from Heritage, this was my first Jeep -- I love it!

laura judkins

7 de dic. de 2011

I needed a car with high gas mileage. After doing some research online found that the Fiat 500 was a viable option. Sent a proxy to tell me about the car; all reviews were good, so I went the next day. Saw the color of the one I liked online and when I went for a test drive, that car was out front and waiting for me! Tony was great, explained all the options on the car. Let me take my time a get familiar with the interior and drive of the car. He answered all my questionsit was a very stress free test drive. Decided I needed the car and was introduced to Jason. He was friendly, helpful and informative. This was one of the best car buying experiences! It was pleasure, and not a process. I cannot say enough about the knowledge and helpful staff at Heritage Chrysler, Dodge, Jeep, Ram of Owing Mills. Kudos to all of you! Laura J

Jsutton4

21 de nov. de 2011

I had a great experience at this dealership. I left there feeling as if I got the best deal and was well taken care of.

jfgervais

9 de nov. de 2011

The first time I came to Heritage Fiat, Maurice walked me through each model of the 2012 Fiat. He was very informative and communicated the differences between the models very well. He was knowledgable and was able to answer all my questions. When I returned to test drive, Maurice and the vehicle were ready and waiting for me. The vehicle had been selected thoughtfully; he made sure the vehicle met most of my criteria for my interests. Purchasing the vehicle and meeting with the finance person was unpressured which made everything easier.

chadhayes23

8 de nov. de 2011

Joe Perry and Ken Gower were wonderful to work with. They were very accommodating from the second we walked in, and treated us great. We even saved $200/month in our car payment and got good money for our trade. I will be buying all of my cars from heritage!

Kfinucane

6 de nov. de 2011

The team was patient and detailed! My husband and I had such a positive experience, I would recommend Jeep owings mills and Joe Perry I. Sales to anyone. Thank you!

heidimaxfield

5 de nov. de 2011

it was a very nice experience to work with alex eric and ken. i would recommend to other buyers to check out heritage one dodge chrysler on reisterstown rd. Thanks for everything it was a pleasure. Signed Will from eldersburgh md.

xjohannax

1 de nov. de 2011

Joe Perry was very helpful and knew the SUV's features inside and out. Lorraine helped us through the financing process with patience. Both were very friendly.

kiwi.whits

31 de oct. de 2011

Just bought my third Wrangler from Heritage in seven years. I'll never go anywhere else, the service was amazing, as always. Joe is honest, courteous, professional, and didn't pressure us at all. could not recommended more.

ECP07

29 de oct. de 2011

This was our first time buying a car through a dealership. Prior to Heritage One we had gone to another dealer and unfortunately was just a waste of time. We're glad we made the drive to Heritage One because Louis, our sales consultant was a pleasure to deal with. He was very patient with us in helping us find the right used vehicle that met our criteria. He helped making our first time fairly easy and painless.

corsica131

29 de oct. de 2011

Very friendly employees, they were nice enough to pick me up from the bus terminal 35 minutes away. I did a lot of research on pricing a new Fiat, they offered me the lowest price by far.

jenkar11

23 de oct. de 2011

We have purchased several vehicles from Heritage Owings Mills and have always been treated with the utmost respect and courtesy. Warren Sullenger, our Sales Consultant, was not pushy and to the point. We did some research prior to meeting with Warren and with his help we were able to purchase a vehicle far above our expectations, due to his knowledge and securing the most incentives and the best price for our new Ram 2500. We would highly recommend Warren and Heritage to all our friends. We look forward to a continued relationship.Thanks to all at Heritage! Great job!

B Klien

23 de oct. de 2011

Jay Aristidou is the best Sales Consultant that we have ever dealt with. As a matter of fact, this is the second vehicle that we have bought from Jay & Heritage Dodge. He answered all of our questions and made the car-buying experience enjoyable. Heritage Dodge provides great service from beginning to end.

Morrison50

13 de oct. de 2011

We had been to several other dealers and kept getting the same run around. With working a crazy 6 day schedule and having a little one on the way this got old very quickly. I found a limited edition Chrysler Aspen that we wanted and sent an email.Joe contacted me ASAP and worked with us like people not dollar signs.I promised him if he stuck to the payments we wanted we would buy on the spot and he did. Needless to say we are the proud new owners of the Aspen and Heritage customers for now on. Thank you Heritage and most certainly Joe.

sheilafaulstich

12 de oct. de 2011

I came in to purchase a Jeep Liberty and salesman Philip Blank and Eric Wilson treated me fabulous! They both communicated about every step they were taking regarding my car financing. I HIGHLY recommend this dealership!

wnkmccauley

10 de oct. de 2011

everyone at this dealership was so friendly and caring they tok care of every question concern and were so knowledgeable about the vehicle we were purchasing that i will definitely return to this dealer and also recommend it to friends and family

deejenkins

9 de oct. de 2011

Prices were great. However it took us 7 hours to purchase and receive our vehicles. We bout 2 vehicles same da[ but it was 930 pm before my car arrived. While everyone was nice....7 hrs is ridiculous. By the time the jeep and car arrived...I WAS TIRED AND HAD LITTLE TIME to look it over. Worse yet...we were the only 2 customers. Most frustrating was I was not provided any information or manuals about anything. Very frustrated.

cattbuko

4 de oct. de 2011

This was my first car buying experience and Alex made it really easy. He worked night and day to get Finance all the information they needed from me and assure that I would be getting a good deal. Alex was super friendly and seemed authentically happy for me when I got approved. Although I'm sure I wasn't, Alex made me feel like I was his only customer and only priority. He and Lorraine both stayed until 10:00 at night to finish my deal and never let on that they were tired or would rather be somewhere else. I will most assuredly come back to this dealership when I am ready to trade-in and will be recommending it to as many people who will listen to me in the meantime : )Thank you!

Deborah Brown

3 de oct. de 2011

Hi, I am very excited about my brand new wrangler, I am please with the whole processthe staff was very friendly and polite. They did everything in their power to assistme and my husband with this purchase and loan.

Ajjryan

1 de oct. de 2011

Overall experience was very good. Everyone was very helpful and friend. Warren did a great job working with me to come to a number everyone would be happy with. Very knowledgeable and I would recommend Heritage to anyone looking to buy a Jeep. I'll be back for my next vehicle.

cancan26

30 de sep. de 2011

This was the best experience I ever had!! My salesman bent over backwards to make me happy and put me in the vehicle of my choice. I would recommend this dealership and salesman to all my family and friends.

ryanbaer

30 de sep. de 2011

Drove an hour to this dealership due to the very competitive pricing. Russell was extremely nice the three times I drove there to check out vehicles on the lot. After I purchased my new truck there was an issue with it but they went out of there way to fix the problem and make sure I was happy with the end result. I would recommend this dealer to anyone in the area.

sierraljack

29 de sep. de 2011

Warren has been a pleasure to work with. He has taken extra steps to assist me in my time of need. He has always be pleasant and very informative of what i needed to do to help him help me. Warren is very compationate about his job and seems to love helping his customers. If i had to, i would refer business to heritave and inform them to request for warren because customer satisfaction is guaranteed.

rascaljess

29 de sep. de 2011

I wanted to rate the salesperson as highly as possible,he worked with me to getthe best price I could get.He worked with my wife and I to make sure we where bothhappy with the transaction.

gbroseman

28 de sep. de 2011

I was searching for a Jeep Grand Cherokee and reviewed available inventory and prices within a 200 mile radius of my home in suburban Philadelphia. I found the best price from Heritage, finding that I could purchase a just new 2012 for just about what other dealers wanted for a comparably equipped left over 2011. I also checked prices on Consumer Report and found Heritage lower than the "best dels" in my area. Before making the 2 hour drive I even called a dealer in my area to see if they could match the price and they would not.Once I arrived Jay was very good to work with. Knowledgeable, no hassle, no pressure, friendly and accomodating. Jay even picked me up from a nearby rental car drop location when I came down to get my vehicle.

kmparaz

27 de sep. de 2011

Ed Still at Heritage Dodge was the nicest person to work with. I stumbled across this dealership while looking for a used Jeep online. When I arrived everyone was very helpful and found the Jeep I inquired about quickly. The Jeep I test drove wasn't exactly what I was looking for, but Ed quickly found the perfect Jeep for me. The service at Heritage is amazing and the people who work there are genuinely nice. I would recommend this dealership to anyone, especially women who are shopping alone. I went by myself and was treated with respect and no one questioned my ability to purchase the Jeep or to make decisions without a significant other accompanying me, something I ran into with other dealers.Overall a great experience with Ed and Heritage Dodge.

tdales4128

26 de sep. de 2011

My boyfriend purchased a new car in March 2011 from Ed Still at this dealership, & it was a fantastic and easy transaction (no pressure, which is rare for car dealerships!). We felt so comfortable that we swore we would come back when I needed a car. I just bought a used car from Ed Still this weekend & the transaction was pleasant & pressure-free again. I need some service attention on the car, but I assume that will go just as great as everything else has at this dealer. HIGHLY RECOMMENDED!!

beepeck

21 de sep. de 2011

The attention from the staff was impressive and the willingness to work with us was very reasonable. Personnel stayed very late into the evening to make our deal a possibility. Many thanks.

mcajeff

20 de sep. de 2011

Starting with information returned via email and some basic phone calls, Ed did a great job convincing me to stop by Heritage. Once there, Ed and the other gentlemen I encountered were helpful, informative, and accommodating. Ed was friendly, courteous, and not overly aggressive like some other places I had been. Overall, it was a pleasant experience.

Kruizenga101

18 de sep. de 2011

Hi, my name is Aaron! Im 18 years old and was looking for a starter car to get myself on a roll. I was looking for anything, I found a 2010 Dodge Charger SXT on Autotrader.com! It was perfect! So I went and found the dealership, and I met Mr. Joe Perry! He was extremely helpful with convincing my parents that it was the perfect car for me, not only that, but he made us feel at home. Joe also was able to get me in the car I wanted, for a low affordable price, despite the bank having leverage over us, I think Joe can overcome any challenge if it means helping others drive away in their dream car!!

goreworld

17 de sep. de 2011

After determining the exact vehicle I was looking for (Jeep Grand Cherokee Laredo) and the price I was willing to pay for it, I performed an online search of Jeep dealers in the Maryland area within 50 mile radius to my home. Heritage was very quick to respond with the exact vehicle and at a price that was better than several other local dealers in the area. Upon arrival at the dealership, the professionalism and customer service provided by Joe and several of his coworkers was most outstanding. As a result, and after a really good test driving and final price negotiation experience, we were able to agree on a deal the same day. The dealership was also willing to swith the tires around at no charge (to create an all blackwall look) and we were able to schedule the Permaguard treatment next business day. All in all, it was a great buying experience and I would highly recommend Heritage and Joe Perry and his team to others.

Cephas

16 de sep. de 2011

This was my second purchase from the Hertitage Family. Joe, Ken and Dave were outstanding at the level of information, support and courtesy they provided before during and after our vehicle purchase. I will without hesitation recommend these gentlemen for family and friends looking to purchase a vehicle.

bigred4767

15 de sep. de 2011

Yet again the great staff of Heritage helped me get another vehicle. Joe was our final sales person and he was very nice and made our time waitin go by very fast. Kenny worked his magic and matched out montly payment pretty close. I will continue to use these guys forever

hopwood96

13 de sep. de 2011

Although my experience was ok. I purchased a new jeep wrangler sport. The only options I wanted was bigger wheels, a/c, and tinted window soft top. The vehicle was transfered from another dealer so I took the dealers word that it had everything that I wanted. I saw the jeep for the first time in the rain after I signed the paperwork. Excited, like everyone else would be. The dealer didn't mention that the windows on the soft top weren't tinted and looking at everything else, I missed it. The jeep came home and sat for two days because I went on a guys trip. By the time I got back it had stopped raining. Thats when I noticed. I felt I got taken an advantage of. I really wanted the tinted windows. How Disappointing. I would hope that this doesn't happen that often. People buying autos should slow down and not let the dealers rush you thru a big purchase.

Mcusick

6 de sep. de 2011

Knowledgeable sales person. Got right to work getting us into the vehicle we wanted in a way we could afford. Also great deal on our trade. Financial manager was excellent to work with. I feel this was a good car buying experience overall. We are very happy with our purchase.Melissa Cusick

ejspycher

6 de sep. de 2011

After visiting other dealerships and confirming my dislike of having to deal with used car salesmen, my wife and I found Heritage. Heritage Chrysler is the BEST dealership that I have ever dealt with. Our salesmen, Jay was amazing! At no time did I feel like he was trying to push me into purchasing a vehicle. He was very knowledgeable and incredibly nice! Once we decided to purchase the vehicle Dave the business manager helped us find the right type of financing to fit our budget. Again, he was not pushy and made us feel as if we were in good hands. We love our new (to us) Chrysler!! Heritage Chrysler made us feel welcome and as if we were part of their family. I would highly recommend this dealership!!

rkemp

26 de ago. de 2011

This is my 2nd vehicle purchase from Joe. Joe is straight forward, no BS and a pleasure to deal with. After coming to terms we could agree on, I was under time restraints due to work. Since the vehicle was not ready yet, Joe delivered it to me at work when it was ready. Class Act. I had a discrepancy with the windows on my new Jeep, and in 3 days had a new set ordered and ready to go on. No fuss, no hassle.

dben1952

16 de ago. de 2011

Joe took his time and was very patient with me as I returned later with my son. We looked at a few vehicles and found something that worked just right. I recommend Joe and Heritage to all!

RedlineGT

13 de ago. de 2011

First time going used instead of new. Looking for a minivan and after much homework Heritage's price was significantly lower than Carmax. Warren was extremely helpful and solved all of my many issues and spent most of the evening with me. I am far from the easiest client to deal with and Warren was fantastic.

Lena_m05

5 de ago. de 2011

Mr still was very up front and honest with me and worked with me and gave me a great deal. And I will be forever grateful for his outstanding customer service to his customers:-)

TobeyMcGuiness

2 de ago. de 2011

I came into Heritage to purchase a new Jeep but had a financial limit on what I could spend. Mr. Still was professional, knowledgable, and very, very nice. He worked with me to find the best vehicle for my money and was very easy to work with. What was a put-off at another local dealership seemed to be second-nature to Mr. Still and the entire staff at Heritage - they took their time working with me, made me feel like my business was important to them, and made it an all around easy experience. Mr. Still took the time to go over the vehicle with me, answered all of my questions, and and I simply can't say enough good things about him. In addition, there was a communication lapse on the end of the credit union I was using and Mr. Still and the staff at Heritage went above and beyond to work through the complications in an easy-going and professional manner. I would highly, highly recommend Heritage Jeep of Owings Mills and Mr. Still, and would like to thank them for the their time and professional assistance.

joestar1

30 de jul. de 2011

I purchased a new, 2011 Chrysler 200 Touring from this dealership. Ed was superb as was the General and Sales Manager. They worked hard to get the price I was searching for, both, on the trade-in and purchase of the new vehicle. I was pleased with the service rendered and the time they took to truly be Satisfaction is #1. I would recommend this dealership to anyone. No pressure and very patient. They do what it takes to make it work.Thank youJoe

ppickett

29 de jul. de 2011

I bought a brand new Jeep Compass and I love it. Warren was very helpful in making sure I got the right Jeep for the best price possible. He gave me a call the other day to see how I was doing and if I'm enjoying my new Jeep, which was much appreciated. Dave really helped me out with getting my upgraded warranties and service packages. The overall atmosphere was friendly and it was clear that Warren and Dave had my best interests in mind. I would recommend this dealership to anyone, especially if you are looking for personal attention and great service along with your brand new vehicle.

atklmetd

29 de jul. de 2011

Mark was very pleasant to deal with. He was honest, answered all of our questions, and made us feel welcome, not just as another 'sale'. We've already told our friends about Heritage, and especially about Mark, for their next vehicle. Also, we LOVE our new Chrysler 200 Convertible! Thank you, Mark and Heritage!Rhonda Smith

Fwingate

28 de jul. de 2011

Ed was great to work with! He was really patient and took the time to make sure that all questions were answered.I ended up being able to get exactly the truck that I wanted the same night!!!

lulubigs

22 de jul. de 2011

I also worked with Victor in Service and he was very nice and fixed everything I needed repairs on. They make sure you're happy before you leave the lot.

HASGES

21 de jul. de 2011

Heritage Chrysler Dodge Jeep Owings Mills--SALES-Mark Hughes & FINANCE-Dave Hoffman Excellent customer service! Professional all the way.We needed a dependable car for our college student and we found the perfect car for him. Looks like we will be back when our daughter is ready for her first car! Professional and courteous staff. Great experience all-around!!Thanks so much to everyone!

idylls

20 de jul. de 2011

I have purchased 3 vehicles from Joe Perry over the years and highly recommend him and this dealership. He consistently goes out of his way to work with you and ensure you leave a happy customer. Thank you Joe and everyone at Heritage Chrysler Dodge Jeep Owings Mills!

dowery

20 de jul. de 2011

07/16/11 I'm writing to commend both Ed Still and Dave Hoffman on the fantastic job helping me purchase my dream vehicle. Since first stepping foot inside, they were courteous, genuine, caring, and extremely professional. Any time I had a question or requested information, I received an honest reply and much sooner than expected. I've seen them helping other customers when they had enquiries, even if it means a smaller break time or a (slightly) later finish to the day. I can not say enough about these two gentlemen, I would not hesitate to deal with them again and neither should you.

MelMoore

19 de jul. de 2011

The service was exceptional. I introduced my son, a first time buyer, to the Internet Sales Manager, who ultimately introduced him to Dave, Finance Department. This was the treatment you would want for your child, as a first experience. The Heriatge Group was careful to keep it exciting, and enjoyable. But even better, we got the deal, and price that we wanted, without high pressure or coercement. Thank you Heritage.Mel

Jeneen

18 de jul. de 2011

Overall the best car buying experience. The team made me feel confident in their abilities and provided a professional service all the way. Two thumbs up!

supergoku

18 de jul. de 2011

I was looking for a minivan and found online that this dealer had great and unbelievable prices for the Grand Caravan. I'm from PA and had reserved a 2011 Toyotaat a local dealer. While I was in the process to get a loan approved, I found tgis dealer in MD that offered great prices and a lot of features that Toyota didn't include. I contacted Mark and he gave me outstanding strating selling price. My trade was worth a lot for Ken and that was over the phone. I thought "what's the catch"? I decided to give them a change and went to the dealer. They honored me the same price offered over the phone. Excellent customer service on a teamwork environment. Mark was off the day I visited the dealer but Warren was kind and gentle to take care of me and my family. He showed us the unit, explained all it's features and lead us to the final step, the purchase. Ken worked with the numbers and found an excellent interest rate for me. I'm really pleased and gratefull about this purchase experience and would highly recommend this dealer, even if you have to travel out of state to get a great deal. Thank you Heritage team!!!!!

google12546

18 de jul. de 2011

Warren and Dave took care of me and did not waste my time. The dealership wants your business with a no pressure no game approach. I would buy from them again.

tdgonz66

18 de jul. de 2011

Friendly and courteous staff; very low pressure environment. Warren (Sales Rep) was courteous and allowed the car to sell itself. Dealership is close to home and since I wasn't doing a trade-in, Warren followed me home driving my original vehicle to facilitate closing the transaction. Dealership filled the gas tank in the new vehicle. I've had work done at Heritage's Service Dept. numerous times and the entire service staff always treated me with respect and were very friendly.

robsullivan

15 de jul. de 2011

I came to the dealer from a friend. The Jeep was posted on mileone.com and had a great price. When I walked in lunch had just arrived. Warren immediately put his sandwich away and began working with us. He immediately explained the incentives listed on line and talked us through the process. We decided to drive the Patriot and fell in love. This vehicle fit our price and needs. Thanks to Ken and Warren for a great experience. I would buy another Jeep from Heretige.

Kristyh

12 de jul. de 2011

Very good experience. Very friendly to work with. I have bought two cars at this dealership and always had a great experience. I highly reccommend them. Russell was very friendly and very helpful.

Robert Brookman

9 de jul. de 2011

Mr. Perry had contacted me concerning my desire for a new vehicle and helped me to clarrify whether I really wanted a Town & Country van or a Dodge Caraven. I went to see what he had to offer and that same day took possession of a new Dodge Grand Caravan. He was very helpful in having me look at what I wanted, what I needed, and what I could afford within a reasonable level. He walked me through the steps I needed to take, and was with me as I dealt with the others of the team there concerning payments and financing. All the individuals I dealt with there were very good, pleasant and professional. During the time there I had a phone call from out of state informing me of the passing of my Brother's daughter-in-law and they were very supportive of me when I informed them of the call, which was above and beyond the norm of some businesses.I know that the car business, and other businesses, is hurting during this recession and that people who make their living by selling are going all out to sell their products; yet never did I feel pressured by Mr. Perry or any of the other people I met there. All were people who I would be proud to call and introduce as my friend.

josephsearch23

8 de jul. de 2011

Great first car experience! Neil and Joe went out of their way to help me get the best deal possible on a brand new 2011 Jeep Liberty Jet Sport. I am from the Pittsburgh area and looked at many dealerships in both the Pittsburgh and Philadelphia area. However, I found this dealership to be first class in customer service. Joe even made a 6 hour round trip to the Pittsburgh area to deliver the car and accomodate my busy schedule at that time. Highly recommend this dealership and will definitely do future business with them.

jakrabbit193

8 de jul. de 2011

I recieved propt, courtious sevice. I will go there for any car needs I have. The sales man and manager and business office worked a very great deal for me.

loris

1 de jul. de 2011

I was very impressed with the knowledge and friendliness of my dealer, Joe Perry. This car buying experience was by far the best that I have ever had. The car buying process went very smoothly, and I was able to drive home the same night in my BRAND NEW CAR! He was extremely friendy and very knowledgeable during the entire process. I will definately recommend this dealership to all my family and friends.

CaraMia320

28 de jun. de 2011

I decided to get a new car that was affordable and safe. I started out looking at the Jeep Liberty and and was almost sold on it untill I drove the Grand Cherokee. Warren and Ken were very patient as I tried to figure out what I wanted to do. I decided on the Grand Cherokee, which is awesome. Ken and Warren really worked with me regarding my budget and I was able to leave with my first choice truck at a price I was comftorable with. I really enjoyed my experience there and will go back!

agerwitz

27 de jun. de 2011

I bought my 2008 Jeep Liberty with the new Sky Slider Option (brand new) from Heritage. My overall experience with Heritage has ben less than satisfactory. I have noticed several issues with my Jeep, while still in the two-year warranty period. After multiple trips to Heritage, the issues have still not been resolved. My clock still loses time, my Sky Slider liner separates while open, etc. My Jeep is now out of the warranty time/mileage. It has been a long, hard battle and I feel like customer service is seriously lacking. Things are great if you are taking your car in for the normal service/ oil changes, but watch out if they sell you a brand new car that has problems!!

RobynT

21 de jun. de 2011

Our salesman, Ed Still did an excellent job! He spent a lot of time with us, never rushed us and worked out a good deal. The three gentlemen that we met and dealt with for the purchase of the vehicle were very personable and just a pleasure to be around. My parents are contemplating a new vehicle in the near future and I have already told them they have to go to Heritage.

thompsonc49

18 de jun. de 2011

Mr Sullenger was very courteous and friendly when we met. This gentleman went beyond the job of a salesman. He told me upfront that he would look under every rock to give me the best deal on this new Chrysler 200 and he did. I was very satisfied with my purchase and would recommend him to my friends and family who wanted to buy a new/used car. Also, it was very hot on yesterday and he offered cold refreshments and I have been in 5 dealerships in the last month and none of that was offered. Mr. Hoffman, the finance person was also friendly and courteous. I left happy and satisfied. I would give them a 10 in salesmanship, quality and courteous service. Thank you so much Mr. Sullenger.Carrie Thompson

Katie Peters

16 de jun. de 2011

My experience was amazing. I basically bought my mini van over the phone, before I even saw the it. Of course, i did my research online. I had test drove at another location, but they apparently didn't want to deal with my way of doing business. So I called Owings Mills, talked to them a few times, then decided they were the way to go! I am exdtremely happy with my new mini van, and the service at Owings Mills, was to die for...more people should conduct business this way! Thanks Warren, and Ken. Good job my friends...

culverdl

15 de jun. de 2011

I had a very easy car buying experience with this dealership. I searched online for the car I wanted, which they happened to have. I clicked on the internet price and received numerous emails in which I figured out exactly what my proce would be before I got there. They honored that price, which was about $3000 less than a local dealership, gave me a reasonable amount of money for my trade-in, and we completed the sale. They were very friendly, provided me with a soda, washed and fully gassed up the new car, removed stickers from my old car, and moved all my belongings from the old car to the new car. They are also sending me a $25 gift card for taking the test drive.

bosnsm8

6 de jun. de 2011

Joe is a great salesman. He busted his ass even before i came up there to get me a truck from the batimore dealership to the owings mills dealership to look at. He also turned the baltimore Dodge ram inventory upside down and inside out to find not only the model truck i was looking for but down to ever last iption that i wanted. Joe goes the extra mile to make his customers happy. He even allowed my girlfriend to drive a new wrangler to another dealrship to pick up my Truck. If you are in or even around the baltimore area ( i drove 4 hours) and want a new ram goe see Joe Perry and the team at heritage mile one. It was the best car buying experience i have ever had.

Baillif

2 de jun. de 2011

If you're gonna buy, go to heritage and ask for Joe. I was there on the last day of the month during a holiday weekend, so it was busy. Joe made the wait tolerable (thanks for the Twizzler, Joe!). Joe took the time and demo'd the vehicle before the test drive, which no other dealer did. After the sale we went back over the truck, set up my bluetooth and I was on my way. Neal answered many of my questions via email, knowing I was a great distance away. He was very helpful.Tom really showed that Heritage wanted my business. He was straight forward and earned it. Dave was very inciteful and started off by having a normal conversation, not just straight to business. Very low perssure, very informative. Definately my best experience in a business office at any dealer.I feel I got a good deal all around from the guys at Heritage. I've bought a bunch of cars, and this was probably the most painless experience I've ever had.The only issue I had was the detail job was mediocre at best. In the interest of not being at the dealer any longer, and not missing my kids baseball game, I accepted the truck as it was... It wasn't dirty, but certainly could have been cleaner.

aekulas

1 de jun. de 2011

These people are honest in all aspects I have come all the way from Columbus OH to Maryland after I saw the car I was dreaming Dodge Charger,Joe Perry such a good guy picked me from Airport and sent me text messages before I arrived at Baltimore Airport in the same car and dropped me at train station after all the paper work was done and I am impressed about the range of the cars they have the detail explanation about the services they offer and which is the best one and why its the best these guys are really good and I recommend Heritage Dodge Dealers at Owings Mills to new buys

reneborg

29 de may. de 2011

Sales person help find vehicle for my needs, he was very flexible about scheduling a test drive. Al my options were explained very clearly and all my questions were answered. I never felt under any pressure.This was my 4th car bought at this dealership.

Wcwipf

26 de may. de 2011

I first came to this dealer 2 1/2 months ago, the staff here did everything they could to get me in a vehicle I wanted but to no avail. For the next 2 1/2 months I would receive calls asking how my wife and baby were. After the final sale of my truck I contacted them back and the worked tirelessly for 6 days doing everything they could to get me an approval snd they did. Not only did they get me the vehicle I wanted but Warren drove over 100 miles to pick me up drop off a loaner vehicle and back to the dealership. I live in New Castle DE. the loaner was from Northeast PA. The staff and snd customer service here was amazing and I would recommend this dealer to anyone and I would drive the 80 miles to come back here without a second thought for my next vehicle purchase.

challenger11

25 de may. de 2011

The sales staff were all very friendly and assisted me in finding what I wanted, then worked with me to find the best pricing possible. My sales rep also provided me with all the information I needed to pick up the key and drive off with my new car. The car was cleaned and ready for me to pick up the night I made my purchase.

out of my honda

24 de may. de 2011

Joe Perry is the man, I am out of my HONDA.. and into my 200 limited. LOVE IT. He worked truly hard and helped me through a difficult decision. These days its not very easy to go out and make such a purchase. He took his time with us and walked me through each and every step I needed. I walked out feeling confident and knowing I can go back with any questions or concerns. Thank you Joe. Not Bad Joe, 2 cars for one couple. We both love our cars.Virginia YES ! "Out of my honda"

JRRF

22 de may. de 2011

These guys are very straight up. This is the way a dealership should act. They were not only friendly, but did everything to make the deal happen, without any undo pressure, or last minute "mistakes". The price was good, and they seemed like they wanted your business.

fqueenie

19 de may. de 2011

My first visit to the dealership didn't go as I had hoped. I planned on purchasing my first jeep. I wanted to know the ins and outs of the vehicles prior to my purchase. The first time I went I got someone that wasn't very knowledgable in jeeps, however after an email to the dealership explaining my frustration, Tom Carter the manager called me and asked me to stop back in which I was hesitant at first, however I decided to give it another try. I am so Thank-ful to Tom Carter for the patience he showed me and the details that he went over with me. He introduced me to an amazing salesman, Ed Still who I worked one on one with to customize my factory ordered jeep. Both Ed and Tom kept me well informed on the stages and location of my jeep while I was waiting for it to arrive at the dealership. Finally it arrived at the dealership and I was very excited to drive away in my very first Jeep! They went over everything in great detail and even answered my silly questions about the vehicle. Thanks again to Tom Carter and Ed Still for an outstanding job! I would recommend anyone go down and work with either men as they are very willing to help you without pushing you to do something!

Bernard D. Taylor

16 de may. de 2011

Warren & Dave went above and beyond my expectations to ensure that I was completely satisfied with the vehicle of my choice and the financial arrangements. They kept me informed about all of my available options and explained them in great detail. They made sure that I got exactly what I wanted for the best possible price. I felt totally at ease through the entire process. Although it has only been a few days since I purchased the vehicle, their calls and E-mails to ensure that I am completely satisfied have been nonstop. Thank gentlemen and staff for a very pleasant experiance.

samuel1st

14 de may. de 2011

I purchased my 1st Dodge Grand Caravan Sept. 2010 from Heritage and they where excellent. I was hit on the passenger side at 50 miles/hour and walked away without a scratch. The car took the impact very well, but it was totaled. I start looking for another Dodge Grand Caravan. I looked online and at a few other dealers. I could not find anything in my price range. I returned to Heritage and they showed me the Dodge Grand Caravans they had in stock. They had a beautiful cherry red, it was an empolyee special in my price range. Mr. Joe Perry was excellent, he got me every discount that was available, he got me a discount through my employer that my company thought was discontinued. I will returned to Heritage if I need another vehicle. Every one was great at getting me the best deal possible. I will recommend them to my family and friends. Overall, my experience was excellent.Francis S. Houston

bhoward

9 de may. de 2011

Great service and a willingnees to work with me as I endeavored to get the right loan. Great people and great product. Troy Oliver was particularly helpful and was of great assistance in driving this process forward. Ken and Robert Lee were also excellent throughout the process. Highly recommended.

dlspezz

7 de may. de 2011

I bought my first Jeep at this dealership because they came very highly recommended, and they lived up to the hype. After visiting the dealership, I found out that they were all that and more.Three years later I tried visiting all the other dealerships in the area (4 others), only to end up going right back for the best deal again.

Croutt

6 de may. de 2011

This is the 2nd Jeep Wrangler Unlimited I have bought from Joe Perry and Heritage. I traded in my Sahara for a Rubicon. I live in Ellicott City but I come to Heritage for the great and friendly service. Joe has gotten me a great deal both times and Dave was very quick getting me through the financing. I plan on keeping my new Rubicon forever, but if I ever get a new Jeep again I will definitely get it from Joe at Heritage!

cdt270

5 de may. de 2011

Everything was great. I am one that can be an annoying customer because I ask a lot of questions and sometimes ask the same question twice for clarification, but they were very patient and nice. Great customer service! I would recommend this dealership to others.

smail99

3 de may. de 2011

Had a great purchasing experience. Although the Jeep factory has been having difficulty with availability of specific Grand Cherokee models, these guys worked very hard at trying to find a vehicle that had acceptable options for me. The sales staff was helpful and generally came across as trustworthy - which is not something that I can say about a few other Chrysler dealerships that I dealt with recently. This dealership also offered me great pricing with a no-nonsense approach. Heritage Jeep gets two thumbs up!!Joe Perry also was exceptionally helpful with my purchase. And I intend to refer all of my Jeep-interested friends to him.

bellman25

2 de may. de 2011

My second purchase here....same sales person, Joe. Excellent experience. Easy car buying experience. Nice to be able to work with the same person, really made it easier! Will be back next time its car buying time! Will definitely make sure I see Joe!

rgerm10

30 de abr. de 2011

These guys really know what they're doing, but beyond that, they know how to talk to people and really made the whole process painless. This is the 2nd vehicle I have purchased from them, and I would recommend them to anyone. I will be back next time too!

10tiffany04

28 de abr. de 2011

Had a great experience. Joe Perry was very helpful, knowledgable, and accomadating. I was not harrassed to purchase. I wanted an opportunity to peruse and think without someone hounding me and being pushy. I was given the opportunity to decide but with all the facts layed out for me. I would return to this dealership and salesman. I plan on referring them to anyone looking to purchase a car.

mscatering

27 de abr. de 2011

We are Main Street Catering Bowie, MD & the perfect van for us was AN HOUR AWAY at Heritage in Catonsville. We couldn't get to Catonsville - lots of catering commitments - but SALESMAN ED STILLS made it work! He drove the van to our mechanic, we checked it out and purchased the same day. ED really went extra miles for us. The paperwork, tags, financing were just as easy. We would buy from Heritage again.

Jentfer1

26 de abr. de 2011

Everyone was super friendly, and did There best to make my deal and get me out in a timely manner. I would highly reccomend Heritage to everyone. I did not feel pressured, I just felt everyone was working for my benefit, very clean and calm environment.

shppgpro1

26 de abr. de 2011

Great experience. I now have a great 2011 Jeep Liberty. Got a good deal for it! Beat competieor by $1,000. I reccommend his dealership! They were friendly, and very knowledgeable. I am sure any service dealings will be completed with complete professionalism.

atyler5678

25 de abr. de 2011

Great experience. Have a wonderfull 2011 Jeep Liberty. Got a good deal for it! Reccommend them! They were friendly, had a great price. My jeep is wonderful and I love it! The customer service was good and they have called to check up on me and I appreciate it.

wk2jeep

18 de abr. de 2011

Great customer service, friendly, courteous, experienced salespeople and management. No pressure sales approach. Very competitive prices. They seem to have a genuine desire to assure that the customer is satisfied with the total car buying process from the agreed upon price to the value of the trade in and the inclusion of options and extras likes extended warranties.

pjusticern

18 de abr. de 2011

I am very pleased with my new car purchase! I did not know what I wanted, what was available or how much I would get on my trade-in. Eric was very patient in helping me look for a car that would suit my needs. Tom was awesome in giving me a great trade in price for my car and in helping me to purchase my new Dodge Nitro Heat. Dave, as usual, was very professional and kind in doing the best he could to get my payments where I needed them to be. What was really sweet was how Dave interacted with my children and made them part of the buying process. This is my third car purchase at this dealership, and I will return once again because my husband will need a new car soon.

catdog123

15 de abr. de 2011

When me and my husband left Philadelphia to go to Maryland to Mile One Heritage we didnt believe that we would find a nice person like Mr.Warren. We was having a hard time getting a car cause of our own bad credit but Mr. Warren and the team at Heritage AutoPark they work for us until late in the evening and by the time they was finish we was going back to Philadelphia in a NEW Used car! And we just want to Thank Mr. Warren and the people at Heritage Autopark in Omings Mills ,MD for taking their time and making our time comfortable as can be and giving us a changes when noone else would!!!

mrssquirt1

12 de abr. de 2011

This is our fourth vehicle purchased from this dealership and more importantly from "Joe Perry", our new car salesman each time. Joe is friendly, yet professional. We feel completely confident that he is being honest and forthright in his dealings with us. He has always given us a great deal, makes sure we get all the incentives that are available, and that all the paperwork is done right the first time. Once he went above and beyond to locate a specific Durango with the options and colors we wanted and then promptly arranged for it to be brought to Maryland for our inspection and purchase. Also, when a member of our household wanted a Challenger, Joe dealt with him in the same excellent manner and customized the vehicle the way the customer wanted. Joe has always been very informed of all featres no matter if we were buying trucks, an SUV and a car. We feel that Joe Perry is an excellent, great addtion to this already great dealership. And we have always had very good and prompt service on the vehicles brought in as well, which has available shuttle service for the area - - something important for those working in the area a well as living there.

New Jeep Owner

11 de abr. de 2011

While my salesman was very nice, he seemed to be more interested in his cell phone and text messages then he was about me. Another gentlemen there however (I did not get his name darn it) was absolutely terrific! I felt he was being very honest and up front with me and his personality was wonderful! The finance person was terrific as well. he explained everything thoroughly but did not take excessive time in finalizing everything. I do not feel that I walked away with the deal of a lifetime BUT I did get what I wanted for my trade, I did get the vehicle I wanted at the price I was willing to pay, so I am very satisfied.

vdeodavde

9 de abr. de 2011

I drove 50 miles to Heritage Jeep because they had the most aggressive advertised prices on their new vehicles. In this case, the advertised pricing for the vehicle I was interested in was $2000 less than many of the other dealerships. I appreciated the fact that I knew we had a very reasonable starting point when starting negotiations. There were no surprises in the price or anything that made the experience negative. My only issue was the low appraisal value on my trade was a little low, but it was a brand they don't sell so they had to send it to a wholesaler. They ended up coming up a little on it though. I was happy with the demeanor and attitude of the salesman and the staff. They were very friendly and laid back. They were not using stupid high pressure techniques. I'm the one who had to say that I'd like to see what they could do for the Jeep I liked. Overall, I spent about 4-5 hours at the dealership which included test driving 2 different vehicles, the appraisal process, and the loan and application process. They made the paperwork easy and pretty fast. The salesman recognized that I'm good with electronics and already was comfortable with the operation of the vehicle and didn't spend an hour going over every little switch. Previous buying experiences included that tedious step and I appreciate that he didn't put me through that. When I expressed interest in the Jeep in the showroom, they were more than happy to pull it out so I could drive it. I didn't feel unnecessarily pressured to do anything while there. Overall, a very positive experience. I'm confident that I would have no problem buying another vehicle here and have already recommended the dealership to friends who like my new Jeep.

gh799

8 de abr. de 2011

I picked out my Chrysler on line. Joe was extremely friendly and helpful. The car was exactly what I saw on the website and they were able to work within my budget.A+ dealership, make sure to ask for Joe! And I will definitely continue to get my vehicles from joe

Stu Ellard

5 de abr. de 2011

We called they gave us a low price and honored it. They explained all the many features in detail. We never felt rushed or pressure. Very friendly and accommodating sales, service and finance personnel. We were in in out in less than 2 hours. They made the whole buying experience a pleasure. We are both very satisfied. Great Service!

lijebr

5 de abr. de 2011

My son and I were looking for a used Dodge Charger and had to been to 3 other dealerships. The professionalism, courtesy, and enthusiasm that we were treated with at Heritage was so much better than any other dealership , it was not even in the same class. As a family we have purchased 6 vehiclses in the past 4 years-having 2 highschool drivers and new cars for us-and Heritage-by far-was the best experience. I would highly recommend this particular dealership to anyone. We were taken care of by Joe, Tim, and Tom who were all very professional. I realize it is thier job to try ot sell us a car, but they all managed to be persuasive without coming across as "pushy". I am usually very put off by car salesmen, but did not feel that way at all at this dealership.BTW-the finance person we met with was also equally professional and courteous.Overall-great experianece-thanks!

theo110330

2 de abr. de 2011

The GREAT salesperson, JAMES LEE ARISTIDOU JR, was all I could ask for. He listened to & delivered needs & wants within my budget. He was very friendly with no high pressure sales pitch, and he had coloring books & crayons for the kids. He was very knowledgable of the vehicles, as expected.The dealership, Heritage Chrysler Dodge Jeep of Owings Mills, MD, was very clean and filled with various vehicles. I only wish they could fit every vehicle model inside the showroom, so that you can look in a more comfortable setting.Financing was okay. Now, I understand why I was waiting 2 hours to see the only person to finish the buying process. There was a line of 2-3 people in front of me to try and buy (I don't no how it turn out for them) at 45 minutes each with only one closer. When I finally got in, I decided to see what APR they would offer with my great credit. This is when things got interesting. They knew I had financing through USAA at4.25%, so to my surprise he offered a rate of 3.99% already on the screen. I said it's not worth it. He then just clicked on the 3.99% and typed 3.59%, and that caught my eye. Not because it was 0.4% lower, but that he could just type in a new number without doing anything else. Okay, of course I like the lower %, but if it's that easy to change, why are you so intent on me getting financing through you? I want 0%, but I'll switch at 1% I thought to myself.Next, is checkout with all the candy right there. That is, maintainance, gap ins, etc. which is a quick bumrush of $6500 - $1000 savings, right. Pay it upfront and the interest from the money you give more than pays for what you get. I was in that office for 15 minutes, and that's where the high pressure sales pitch is. I just went with USAA, and wish I could have skipped this part.Arrived at 6pm, looked at car and talked while paperwork was being done for 45 minutes. Then came the 2 hour wait with 15 minute pitch. I drove off at 9:10pm (past closing) in new vehicle. I could have been out in an hour!

larwarren

31 de mar. de 2011

Warren provided Great customer service. He made Made car buying easy, there was no pressure. Everyone. Was friendly and happy. The dealership. Was clean. Thank you for giving us a great experience. There is a reason we keep coming back! We will see you again in the future!

yorklyn

31 de mar. de 2011

We drove almost two hours to purchase a jeep unlimited sport. My wife decided she didnt like the color so Joe helped us find something she liked and then worked with us to get the price where we needed. We are now the proud owners of a Black Rubicon.

Shawn91

31 de mar. de 2011

We were in the market for a 2011 Jeep Grand Cherokee Overland Summit. We had been looking around for a while when we got to Heritage Chrysler Dodge Jeep Owings Mills. We were just looking when Warren came up and asked if we needed help. In this whole process Warren was always very nice and honest to us, he found the car SUV we wanted and showed it to us. We are now the owners of a brand new 2011 jeep. Warren did a great job.ThanksRomana

mlynn

31 de mar. de 2011

Warren Sullenger & the Dealership worked thru my Purchase with Complete integrity. Would Buy there again in the Future. They provided the best price around, were friendly, handled all of my paperwork fast & accurate. Overall great Experience. Thanks, Warren & Tom.

charleskeys3

29 de mar. de 2011

Louis was a great sales person that gave me the information I needed to make a good decision on my purchase. He was very knowledgable about the car. I would recommend this dealership and sales person for my next purchase beacuse they were easy to do business with.

am89

29 de mar. de 2011

I went into this dealership open to lease any vehicle, but I had a set price. I was showed 3 cars, and after deciding on a car, we went inside to talk about a price. They came back with nearly $200 over the price I told them I needed to be at. A manager then came over and made me feel as though I was wrong for looking at the car because I should have known it would not be in my price range. However, the sales person knew my price before showing me the car and knew it would be too expensive, yet he showed it to me anyways. I thought he would at least show me things near the price I had given him. He also told me that I would not be able to lease any new car with the price I needed. I left feeling very discouraged. I went right next door to Mazda where I was treated much better. I did get to lease a brand new car at the price I needed.The people were friendly, but I just wish I had a better experience at this dealership.

milsaap

28 de mar. de 2011

i am a long time customer of heritage in owings mills. this is the fifth car i have purchased in ten years. obviously they're doing something right. their prices are competitive and they have great customer service. i am sure i will visit them again in the future.

serkatz

27 de mar. de 2011

Well I have to admit that this car dealer was very helpful getting the right finacning for me. I really like the car that I purchased, I think for the amount I paid knowing that the car was used I still think the tires should been new as I purchased. Other than that I service for the dealer was fantastic and sales too. I would refer anyone I know to this dealer. I know that in the future I will purchase my next car there.

liet37

26 de mar. de 2011

I purchased two cars from this dealership in the past. Everytime that i had a issue with my previous car, they were always ready and happy to assist me. When i went in to purchase the new vehicle, they greeted me with open arms and asnwer all of my questions that I had. The sales rep was very knowledgable and very people orriented. They went above and beyond to help me out. I will definity recommend this sales rep and dealership

Pthump

25 de mar. de 2011

Had a great experience. Louis was very attentive and friendly. Finance dept did a GREAT job of getting me a rate and payment I did not expect! Wish all my car buying experiences where this painless and smooth. Would certainly recommend Heritage to friends and family.

maljzk5

23 de mar. de 2011

The service department at Heritage Jeep in Owings Mills is top notch. They have not only been helpful, courteous, and honest, they really went to bat for me when my car needed repairs not covered within the manufacturer's warranty period. My car is now running like new again! Mike Firestein was instrumental in making this process as painlesss as possible, when your vehicle is in for service. The entire crew at Heritage Jeep service from the service manager to the service writers to the mechanics all deserve a huge raise for their actions. In these days of competition for business, they clearly have the right combination of service and dedicaion that puts them above the competion. Thanks again guys for "Keeping Me On The Road" Marc K.

delly001

21 de mar. de 2011

I have been leasing vehicles with Heritage Jeep for so many years,I am on my 4th jeepGrand Cherekee Overland Summit this year they had a model change and i just love it.i keep going back to this dealership because they treat me very well the salesman and manager are so ocumidating very nice atmosphere.Thats why i keep going back.I just love my new vehicle look forward to driving it each day.

Duckman

19 de mar. de 2011

After inquiring about a new Dodge truck on the Internet, I was pleasantly please with the call I received from the Internet sales manager. He was not pushy, however, he made sure I realized it would be in my best interest to travel the miles from my home to visit their showroom. I set up an appointment the following morning. My sale was ready for my appointment. He was well informed of my truck needs. At no time did I feel he was pushing anything on me. He asked great questions and was knowledgable with answers. After agreeing on a vehicle and satisfied with the price, I was handed over to the finance manager. My pleasant experience continued. Again, nothing was pushed on me. I was explained what was available and it was left up to me on the purchase and finance program.I would recommend them to my closest friends.

jcnaranjo382

19 de mar. de 2011

I live in PA and drove down to get an appraisal on my trade in. They offered me well above what some of the other dealers. They really work with you on pricing and get you a great deal. The staff was very friendly and the customer service was to notch. Will deefinitely do business with them again!

Larry R Green

17 de mar. de 2011

Good selection of Chrystler Town and Country vans for us to select. With a good variety of options from which to choose. Jay was helpful and not pushy and provided good guidance differences that we were not familiar with in Town and Country. We would recommend the dealership to others

teams22

17 de mar. de 2011

I am a returning customer to Hertitage. Russell Troxell sold me my Dodge Mini Van in 2002. Russell was very helpful and friendly and made the overall transaction very smooth. For the last few months I have had my eye on a Jeep Wrangler. I saw the one I wanted at Hertitage. I came home and looked it up on line. It was what I wanted so I called Russell. He was again very helpful and courteous. I told him I would like to take a look at it and test drive it. Russell had it ready for me when I got there. After seeing it up close and driving it, I wanted it. I knew what I could fit in my budget and Russell and his team got me there! I am a Jeep owner now and love it! I drove in that night in my Mini Van that Russell sold me 9 years ago, which I am still driving and plan to keep. I told Russell I would be back when the next new car, truck or jeep is needed or wanted! Thanks again Russell for all your help!( And just an FYI my husband purchased his truck at Hertitage in 1994 and he is still driving it!)

Matt Doxsey

16 de mar. de 2011

Smooth and seamless sale. Came from out of state due to excellent price on vehicle. Only criticism is that, as a policy, they do not hold vehicles or accept deposits no matter how much intent demonstrated, but I do understand the policy. Just happy it all worked out. Also, extended warranty purchased for good price with thorough explanation.Thanks guys, I love the car.

JDH

15 de mar. de 2011

I wanted to get a new 2011 Charger to replace my old Charger. Joe showed me the new Charger. It's got it all and Dave got it in my budget. This is the second car I got from Joe. All the guys worked hard to make this happen. Go to Heritage and ask for Joe Perry.

adikrud

14 de mar. de 2011

Totally unprofessional people and very rude. Can not keep up simple appointments and can not keep the track of their own emails. Right hand has no clue what left hand does.Totally dishonest. Been there twice both times it was a total waste of my time. Had my vehicle appraised first time but for some reason they lost all that information and had to do it all over again.

helrazr84

13 de mar. de 2011

I was looking to purchase a Jeep Wrangler and had horrible results with Don White's and their team. I gave up for a year before deciding to look seriously again. With the help of the internet, I found exactly what I was searching for at Heritage. I drove over an hour to meet with Warren and Ken on their word that they would promise to work with me to achieve the very best price they could offer. I never felt pressured or uncomfortable and they wrote down the figures Exactly as to how they were coming to a price. I even got more for my trade than what Don White's offered me a year prior.I haul cars for a living and I'm in and out of most dealerships all the time. I can tell you that most of the sales people and managers, through my experiences, are rude. I had a good feeling with Ken and Warren and I'm very happy with the price and service I received.

boughtatlunch

11 de mar. de 2011

I picked out my Chrysler on line and was able to buy it during my lunch break. Joe and Tom were both extremely friendly and helpful. The car was exactly what I saw on the website and they were able to work within my budget. Joe even delivered the car to my house personally so I could get back to work on time. A+ dealership, make sure to ask for Joe!

ramtruckman1990

11 de mar. de 2011

I purchased my THIRD vehicle from Joe Perry at Heritage. I leased the first two and now it was time to buy. I will definitely continue to get my vehicles from Joe. I was treated fairly and he helped me find exactly what I was looking for and made it work within my budget. Joe and Ken Gower were very professional. A++++

Cctkd11

11 de mar. de 2011

As soon as I walked into the dealership, I was greeted with friendly and professional people! I knew the price range at what I needed to be at, but was unsure of the type of vehicle that would fit my budget. After test driving several vehicles and the help of Joe Perry and Tom Carter I was able to find a car that fit the budget and that I liked! I have bought several vehicles here before and highly recommend this dealership to anyone looking for friendly and professional sales!

AStamerro

10 de mar. de 2011

Ken and Warren made this the easiest car purchase i have ever been threw. I was dealing with another dealership and was getting very annoyed with the buying process until i came to these guys at Heritage. I highly recommended them and will defiantly be returning to buy my next Jeep

LuvJeeps929

10 de mar. de 2011

I came in to test drive a Jeep Wrangler. The salesperson, Jon Douglass, was very knowledgeable and knew everything I asked about the cars. He was very friendly and showed me the utmost respect. Just for coming in and inquiring about driving the vehicle, I received a $25 Gift Card. Though I did not end up buying the Jeep, this dealership was a pleasure to do business with. Highly recommend.

Cbmangels

8 de mar. de 2011

Joe and Ken were fantastic and talked me through every part of the process! They were so hopeful and willing to work within all of my limits! This is the second car that I have purchased from Heritage and I will recommend them to everyone. Dave was also great!

mglasc1

7 de mar. de 2011

Warren did a great job of finding me a nice SUV. The staff was friendly and made sure we had everything we needed. Warren made it possible to speed up the paperwork and financial part of the process. Warren and the sales manager worked with me on price of the used car and trade-in.

bigred4767

5 de mar. de 2011

This is third car that my wife and I have purchased through these guys. They have been able to work with the banks to get us some great deals. I love the fact that Kenny will come by with his magic marker and show you exactly how the numbers are working for your loan. I never felt left in the dark. As for the sales rep. Tim it has been fun working with him and sharing funny stories. He also endured a ride along with my wife in a manual car, which was a fun to say the least. I would recommend this dealership to anyone looking for a personable experience buying a car.

carguyy

4 de mar. de 2011

Dealer posted prices inclusive of rebates that the average person would not qualify for. VERY deceiving and lied, even in quotes about prices of vehicles just to get people to come in. Very upsetting experience. DO NOT buy from them. I would not even visit their dealership even if they dropped vehicle prices a lot.

gcjc76

4 de mar. de 2011

Russell Troxell exemplifies what a vehicle salesman should be! His welcoming, informative, and obliging demeanor made the buying experience of my 2011 Dodge Ram 1500 (love it!)a stress free one without the buyers remorse that we sometimes feel days after the purchase. We purchased our vehicle on President's Day evening and as the weather increasingly got worse, I never heard a murmur out of any of the staff as we closed our deal shortly before 10:00, well after their closing hours and as the road conditions rapidly became less than ideal. Our vehicle was delivered to us with a full tank of gas, clean inside and out and we left out with no pending questions about our vehicle. I must admit that I dreaded going into the finance manager as I thought for sure I'd feel I'd be pressured with buying unwanted extra items and walking out with an inflated payment from my original intentions. In reality, Dave Hoffman was the only finance manager I've ever dealt with that didn't leave me with second guessing my choices and kept me well within the payments I expected to pay without extending my loan or shuffling numbers to make it look like my expectations were met. Russell has already made a follow up call and has offered himself if we should have any questions or concerns. His inviting call made me once again feel great about my purchase. I absolutely love my truck! I look out my window each day since the purchase in disbelief how beautiful this vehicle is and I love driving it, its responsive handling is second to none! Did I mention that I've been shopping for a vehicle for quite some time??? I have walked out of several dealers prior to February 21st, 2011 because it didn't "feel" right. Russell Troxell gets my excellent rating; he is the best salesman I have dealt with ever! Kudos to Heritage Dodge for your choice in staff with Russ and Dave and all the other unnamed staff that made the purchase of my 2011 Dodge Ram the "feel right" experience that I will definitely come back to for any future purchase! Thank you, thank you, and thank you! Gale Chisnell

technogeek2

3 de mar. de 2011

Louis was very friendly, personable, and professional. I felt like we were able to negotiate a price that was fair and reasonable. He went out of his way to ensure that we had a positive experience. I would definitely return to this dealership again to purchase a vehicle and will recommend it to anyone looking to buy a new Chrysler product.I should note that my husband and I drove an hour out of our way to visit this dealership due to its high ratings. We felt it was indeed worth the trip. We are very happy with our new vehicle.

dslegge

1 de mar. de 2011

Ed and staff were very congenial, attentive and showed care for the customer.We felt our deal was very good with no hassel and straight upfront and honest.We would definitely recommend this dealership for new vehicle purchase. We were also surprised they beat a trade in appraisal offered by Carmax.

rksampson

28 de feb. de 2011

After purchasing a Grand Caravan from Joe,I noticed a slight paint defect that evening. Tom Carter said they would fix the issue and sure enough, they did just that in a timely and professional manner. Scott and Victor in the service department were great as well and the parts department was informative and helpful. Everyone seemed courteous and kind. There was a slight paperwork mix up but Joe said he would fix it and I do not doubt him. All in all, a pleasurable experience. Good job fellas, thanks!

sboettger

28 de feb. de 2011

Your dealership, services, professionalism, and expertise were all amazing. I could have stayed for hours just talking to your team. Jay and Tim were the best car sales persons I have ever encountered. I will certainly be a return customer in the future. Both Jay & Tim were kind and patience. They were flexible and understanding. They were easy to talk with, and answered all of my questions. Tim was very approachable, and was very responsive to my email questions, and requests. Tim worked hard to satisfy my goals. He was fun to go on the test drive with, and I felt he viewed me as a person, not just a sale or lead. Tim seemed to be able to work with my fun-hearted personality. Tim appeared to be able to read my mind. My experience was great with everyone I crossed paths with while I was in the dealership!

randy.levin

19 de feb. de 2011

When I walked in Heritage Jeep on Monday February 14, 2011, I wanted to lease a 2011 Jeep. I had bought a used 2010 Jeep Laredo in December 2010 and I was happy with the Laredo, but since my daughter totaled her Toyota on January 15th, I decided to give her the 2010 Jeep. I liked having an SUV in the winter. After driving the Laredo with Joe Perry on the test drive, I wanted to lease the 2011 Laredo. I really liked it and loved the blackberry color!

LaVinya

18 de feb. de 2011

I have been dealing with MileOne Heritage Jeep for almost eight years. I brought a Jeep Liberty and leased two Jeep Liberties from Joe Perry consecutively. I knew as soon as I walked in the dealership that it was going to be the place where I would always shop for my next car or truck. This year I had some financial difficulties and Joe Perry, Ken Gowan and John Hoffman were still able to get me the deal I needed and wanted. I just purchased a Dodge Caliber and love it! Now, I have friends asking where I got such a great deal. I can't imagine buying any of my future vehicles from anybody but Joe Perry.

mfowler13

18 de feb. de 2011

We visit many dealers and Heritage Dodge was the best one. We got what we wanted and more. Mr Troxell work with us and went over operational procedures of vehicle. He introduce us to his manager and he also asists in the purchase. My husband test drove vehicle. We wanted to by a Big Horn and left with a Laramie. It was a good deal and my husband is very happy.

debbie.schech

8 de feb. de 2011

We had a great experience at this dealership. We have previously spoke with the salesman earlier in the day. When we had arrived later that evening, he greated us at the door and had the vehicle already brought up so we could take it for a test drive. At other dealerships that we have visited, the salesperson knew what we were interested in and still showed us other vehicles.All of the staff was very helpful and friendly.I would highly recommend this dealership to anyone who is interested in buying a vehicle.

clairebear

1 de feb. de 2011

This was my very first car buying experience....I knew I wanted the car, but they really helped me make my final decision by taking me through all of the paperwork nice and slowly. They were all friendly and helpful and more than anything UNDERSTANDING! Buying a car was a BIG deal to me and they respected that. It wasn't snowing when I got to the dealership but 5+ hours later there was a blinding snowstorm with about 5 inches of snow on the ground....thank goodness my Caliber has AWD!! Overall it was a great experience, and not one I will soon forget...driving the car off the lot in a blizzard! Thanks!

rksampson

30 de ene. de 2011

I visited this dealership earlier and came back specifically to work with Mr.Perry.I enjoyed his company and found him to be a fine considerate, knowledgeable individual.Everything is going very well with my vehicle which I am grateful for and we'll see how the dealership does in the immediate future as I need to have a bit of paint work completed on the rear bumper. More to follow.....

jwd

28 de ene. de 2011

If you're in the market for a new Jeep then you're at the right dealer. If you want great customer service and a great deal talk to Tom Carter or Joe Perry. They'll work with you to find the right vehicle and go over all of the features in detail so you'll really hit the ground running. We got a new 2011 Jeep GC and very pleased with our purchase and experience at Heritage Mileone. I can't forget to mention that you'll also get great service from Dave who handles the financing and warranty/service contracts. In short, call Tom or Joe they won't steer you wrong.

mbatutis

26 de ene. de 2011

The dealership had the vehicle we were interested in available for a test drive upon our arrival and the sales person carefully eexplained the features of the vehicle. The dealership worked extensively with us to reach a solution that satisfied everyone.

Pat_Deb

20 de ene. de 2011

We've bought a lot of new vehicles over the years. This had to be the best car buying experience we've had. No nonsense, straight forward, honest and no pressure. Tim Sokoloski was great to work with. He was up front about pricing and very knowledgeable about the product. Highly recommended. We did a fair amount of research and visited other dealers before buying a Jeep Wrangler Unlimited. We got a great deal and are very satisfied. Dave Hoffman, the business manager thoroughly explained all the extra options and was very patient with all our questions. We never felt like we were being pressured.This dealership is about 1 1/2 hours from our home, but it was well worth the time and effort to go there.

dan.pilat

19 de ene. de 2011

I am satisfied with the the entire buying process. Ed was great! I was looking for a deal on a 2010 minivan and was given severeal options. Not many 2010 were left over and the great discounts offered to clear the old for the new was what had me looking for the 2010. I would recommend this dealership and especially Ed Still as he was willing to spend the entire day with me to find what I was looking for. He also was helpful in expediting the sale once I decided what I wanted.

shguthr

17 de ene. de 2011

Joe was friendly without being pushy. He and Tom were knowledgeable about the Jeep and really worked hard to make the right deal for me. I was very happy with their approach and the way I was treated. I would recommend them highly to anyone looking for a quality and reputable car dealership.

jlaprade

11 de ene. de 2011

Sonny was on point with all of the cars. This is the first time I visit a dealership that I received excellent customer services and positive experience. Due to Sonny's dedication and flexibility, I was able to purchase the vehicle of my choice.I would recommend Sonny and MileOne Heritage to family and close friends. In the future,I plan to purchase my next car from MileOne Heritage.

mnicholson06

8 de ene. de 2011

I went to MileOne Heritage Chrysler Jeep Dodge and had an absolutely wonderful experience. Ian Johnson was the nicest, least pushy car salesman I have ever dealt with. He was a pleasure to deal with and did everything he could to get the right price for me. Dave Hoffman was a great business manager to work with as well-- he laid everything out and explained every last detail. I absolutely LOVE my new Jeep!

irishfreck

8 de ene. de 2011

Joe was a wonderful salesman!! We are more than happy with my husband's new car(Dodge Charger), and he was so helpful in dealing with all of my husband's requests. The car has been such a dream for my husband to drive, and, thanks to the salesman, we purchased a car that made a lot more sense (4 door) than what my husband was determined to buy, even against my recommendation. Joe was more than patient with us and made this experience so much more pleasant. In all of the commotion of the paperwork completion, I accidently left my cell phone at the dealership in one of the cars that we test-drove, and before we got home that evening, there was already a phone message from Joe about having found it. Joe was very personable throughout the whole transaction. He went the extra MILE ONE all the way!

nascaroutlaw

4 de ene. de 2011

Russell was awesome to work with,very patient and informative throughout my entire experiance,thanks so much Russell it was great working with you on my new 2011 dodge ram the truck is awesome and my wife and i love it. this is my 5th vehicle purchased at heritage owings mills and i wouldnt change a thing i have sent many friends and family to this dealership and everyone is very happy with their experiance at heritage owings mills.thank,you Russell

bathom.

3 de ene. de 2011

Warren did an excellent job of finding me just the car I wanted with the right equipment and in the right color. His friendly manner and genuine concern that I get just the equipment I wanted were important factors in my deciding to buy with Heritage. Price is a always a concern. Warren worked with his manager to give me a deal I could live with. I was a life-long Pontiac owner and finding a new car this time was stressful but I believe I have found a new home at Heritage.

atoz4

3 de ene. de 2011

Had a good experience at the dealership. got a great vehicle. The salesman really worked for us to to get a fair price on our trade and got us what we needed for the used car we were buying (we had some concerns and he rectified them to our satisfaction). The vehicle we came to look at was ready for us right away. Our test drive was good. The only part that was alittle distressing was that we arrived at the dealership at 3pm and didn't leave with the baught vehicle until 730pm. It seemed to be a long process and a lot of waiting around. With that being said, everyone was very friendly and accomidating. We are happy with our purchase!! Thanks Tim!

fourjaxson

31 de dic. de 2010

Here is the letter I sent Mile-one:HiI bought a Chevy Trailblazer from you in Sept. 2008. Great truck, love it. bought an elite plus warranty as well. I didnt want it,most of them are scams, in fact I said NO 3 times but finally gave in after being told that all Id have to worry about is changing the oil,tires and brakes for the next 5 years! Bumper to Bumper!! According to your sales manager It was the greatest warranty on earth!!All for the low,low price of $1967.00 A fuckin bargain!!Needless to say your warrant IS a scam!!and your sales manager IS a conman and as far as Im concerned a THIEF!Everything electrical inside the vehicle ceased working. It still starts and runs,headlights work, but nothin else. SO I dug out my ELITE PLUS warrantyand went to my local Mile One in Bel Air.Once I got there a very nice man informed me that they would have to replace a 125amp Megafuse and the battery in order to diagnose the problem.and guess what? My ELITE PLUS warranty didnt cover it!! Big surprise there! even though Im pretty sure that these parts are inside the bumpers.Then to add INSULT to INJURY I asked how much to megafuse and battery would cost and was told that the fuse was $171 for parts and labor and that the battery would be $189 parts and labor. So, being the skeptic that I am I went to an authorized GM parts web Site and found my $171 fuse for $3.08.Yup a big bad THREE DOLLARS AND EIGHT CENTS!!! Then I found my $189 Battery (actually a better one with 825CCA) for $89 dollars.I would appear that your entire business model is based on deception and theft.Well Im a paralyzed army veteran living on $1011 a month and I cant afford to pay Mile One to RIP ME OFF!! So Im retrieving my vehicle and will attempt to do the repair myself. I was a helicopter mechanic in the Army so I think I can handle it.As for Mile One, I intent to scream from the mountaintops to anyone who will listen about your worthless warranty and your willingness to ripoff disabled Army veterans. Ill visit your facebook page often and give accounts of MY experience with Mile One and their business model.Rest assured I will never purchase another product from you and will advise all against it.Thanks for nothing, ThievesGary Jackson

lisanv

31 de dic. de 2010

Joe Perry was my salesman and he is the best. When I arrive there I found out that the car I orginal came to look at was sold a few hours before I got there. Joe showed me two others cars (Dodge Charge V6 motor) that were the same one that I wanted to look at but a different color. I was getting ready to leave because I was looking for a certain color. Joe ask me to give a few minutes and he would find me what I wanted. He found the car of my dreams within a minute.He drove us over to one of their other lots that they have to show me the car. I actually got the car I wanted because I didnt think I could afford the car I wanted with the motor I wanted so I was limiting my options on my search. But with Joes excellent and professional help. He showed me that I could get the car of my dreams with the HEMI motor I wanted with the extra options for the same price of the other car. I never told Joe I wanted one with a HEMI motor because I thought it was out of my price range. Thanks to Joe for showing me what all of my options were unlike the other Dealerships I went to. I am now a proud owner of a DODGE CHARGER R/T (HEMI MOTOR). Thanks Joe for making my dream come true. I highly recommend this dealership because they have so many different types of cars, trucks, jeeps to choose from that it gives you plenty of options to choose from. Joe Perry will go out of his way to make your dream come true.

hchessler

31 de dic. de 2010

I just bought my 5th vehicle (2 pickup trucks, 2 minivans, and a stationwagon) from Heritage and I have been happy every time. The sales staff is easy to work with. They are upfront and honest and have given me a great deal the first time every time. I have taken all my vehicles to be serviced by at the dealership and always satisified with the work they do. My relationship with Heritage has always been positive and I would send any friend or relative there to buy or service a vehicle.

fastwayne

31 de dic. de 2010

I found this dealership from the Dodge website (this is why I went to this location). It was about 75 miles from my home but I was looking for a Dodge Nitro with a specific color and options. When I arrived at the dealership, I was greeted by Ian Johnson. He asked me if I needed any help and asked me if I wanted to go for a ride in this 2011 Nitro. I am very familiar with the Nitro as I got an early one from 2007 and enjoyed it for 3 years (the Lease term). Ian is by far the most curteous and helpful car sales person I have ever dealed with. He did not rush me and answered every question I had about the car and new lease. The financial manager, Ken, was also a pleasure to deal with. I truly didn't think I would leave with the Nitro that evening. Ian got one of the detailers at the shop to clean up the car before I inspected it. He drove it into the service bay and allowed me to inspect it thoroughly. He did not rush me and the vehicle was 100% perfect. I try to buy American vehicles all the time. I am very impressed with the quality of the Nitro and suggest that anyone looking to purchase a rugged SUV that they look into the Nitro. Nothing on the road looks like this. It reminds me of the old 1960's Powerwagons. It's not your wife's Rav4. If you are in the MD or PA vacinity, please look up this dealership and specifically ask for Ian Johnson.

JCottone

30 de dic. de 2010

I was in the market for a new car and decided to purchase a 2010 Dodge Charger SRT8. I found that there were only 5 available in a 200 mile radius of my home in Northern New Jersey. I contacted the above dealer and was in communication with Ed Still for the better part of a week. Ed was quick to advise me of any and all issues as they arose. (except for the blizzard that arrived and postponed my trip for a day). Ed's constant updates insured that I did not have any surprises when I arrived after driving 225 miles to purchase the vehicle.

jbecker

30 de dic. de 2010

After going to another Jeeep dealership for the Grand Cherokee and an GMC dealership for the Terain we where given the best deal at Heritage for the Grand Cherokee that we purcahsed. The saleman and the Sales manager where easy to work with and where totally hospitable to us.It is due to this fact that we have purchased three Jeeps from Heritage. My original Grand Cherokee was 2001 with 223232 miles on it before it died. It owned me nothing. All i ever did was the normal maintenance and it ran with no problems all of that time. I have been so happy with my choice of a Jeep Grand Cherokee that i really didn't consider anythig else. The only wish list that i have for it was a few extra features on the Limited Edition that i didn't get. But i still love it. My wife owns an Jeep Liberty that we purchased from Heritage that now has 163250 miles on it and it is still running great. We love our Jeeps and wouldn't buy anything else. Althought i thought the price for the new ones was going very high i still purchased one from them.The only thing i do have a contention with is I thought i would get more options on the Limited Edition that didn't come with mine.John Becker

cadrummond

29 de dic. de 2010

The dealer listened to my wishes and did his best to see that I had a car that woulod meet my needs. Everyone in the dealership was polite and friendly. I am very pleased with my suv. I researched on line and visited two other dealerships. I decided to return to the dealership that I bought my Saturn Ion. I was not surprise at the treatment that I received from this dealer.

Christobal

29 de dic. de 2010

Heritage and Warren followed up without being pushey or annoying, their timing with follow-up calls was perfect and Robert was excellant as a back-up to Warren. The team continually stressed that they would do whatever it took to get the sale. In the end they drove a great distance to get the vehicle I wanted instead of trying to convince me to buy something that was easy for them to get. They also had enough sense to treat my wife as an equal (probably because they recognized she was the smart one) even though I was clearly the buyer.

emanning

29 de dic. de 2010

Would like to have had more information on the vehicle itself since coming out of a vehicle that had options I got accustomed to and which I may have decided to have in the new vehicle. The two salesmen I dealt with were very nice but wished some additional options would have been strongly suggested.

big_iguana

26 de dic. de 2010

Great Process! The whole transaction was a pleasurable experience. I would certainly recommend the dealership and the staff to any one in the market for a car. I can't imagine a car purchase being any smoother. Thanks and I'll be back the next time.

kremmers

24 de dic. de 2010

This is my 4th new vehicle I have bought from Heritage and my 2nd new vehicle that I have purchased from Joe. They do eveyrthing they can to make your customer service experience wonderful, and do everything they can to get you into the vehicle you want!

olddog

22 de dic. de 2010

I started emailing Jonthan about a new wrangler. We had set an appt time and he showed us various wrangler. Unfortuanetly I couldn't afford a wrangler but Jonathan knew how much I wanted a Jeep so he kept working until he found a new Liberty that we could afford. Thanks to Jonathan my Christmas wish came true,,,I got a New Jeep Liberty at a price I could afford. Thank You Jonathan and all the friendly people at Hertiage Mile One.

jfly2020

21 de dic. de 2010

This is my 3rd time buying a vehicle at this dealership and my second time dealing with Joe Perry. I recommend both he and this dealership highly. Joe and everyone I dealt with (Dave and Jason) at Heritage are true professionals who treat their customers with respect. I will certainly return.

ezlee23

20 de dic. de 2010

Heritage auto park provided me with a awesome car purchasing experience. I was greeted by tim and he showed me around the lot shorty after i walked in the door. I recieved great service from knowledgeable sales people, a great trade in value, and a great deal on a new mini van. Tim , Tom , and Barry made this very enjoyable

jpage

20 de dic. de 2010

Warren did a great job throughout the process. He was persistent yet very respectful. I really appreciate his approach and would recommend buying from him in particular. They went above and beyond in getting the exact vehicle that I wanted from another dealership and getting it ready for me!

DianaB509

19 de dic. de 2010

Ian Johnson was extremely helpful. I love that he brought the cars to me for a test drive. The attention to detail and ability to make the purchase work within my price range was great. They were also very good about getting the financing to work with the price of the car to makeit affordable. It was a very pleasant experience.

4201popeye

19 de dic. de 2010

Everyone has been very helpfull. I work night shift and my wife has ALS. I do not have a lot of time on my hands. I picked my jeep from the questions on line. Mile one had the Jeep I wanted. Warren was chosen from the bull pen..the group leader told him which vicheical I chose. Warren picked up the keys we went for a 3 mile ride. I knew what I was after he explained many of the details. I said I'll take it..6hrs deal was done. Warren picked me up from home the next day. How much detail do you want from me. I don't spend a lot of time shopping, I know what I want long before I buy. But as A group of people working together they have been very understanding of my needs, and meet all my expectations. I hope this answer your needs to justify the above score.

acordaro

16 de dic. de 2010

I purchased a used Town and Country minivan. I had just started my search for the right vehicle that fit my family, both in function and price. Tim answered all of my questions, was very knowlegable about every aspect of the vehicle and made me feel at ease. They worked with me on pricing and got me an even lower percentage rate on my car loan. Tim even helped me get everything out of my Accord, installed my daughter's car seat and put on my new plates..........and it was freezing outside!!! He went above and beyond the call of duty. And, I love my van. I can't wait to take it on a family vacation.I would recommend Tim and Heritage for your next vehicle purchase, for sure.Thanks again,Alexandra

queeniewin

14 de dic. de 2010

We would like to commend Ed Still for the way he handled the purchase of our Jeep Liberty. Mr. Still adhered to what type of vehicle we wanted and stayed within our price range. Most importantly, he did not pressure us and that was very important to us is deciding to purchase our vehicle.

truckdriver1971

12 de dic. de 2010

I entered the dealership looking for information and availability of a truck to match my needs so I could compare to other brands. There was a pure interest on the part of the salesman in helping me locate a vehical to meet my needs and he did not use the typical salesman pressure of "what must I do to sell you a truck today". (To me that is a turnoff and a good reason to be suspicious of negotiations). The help and personality of the salesman convinced me I would not get a better vehical or price for the type vehical I needed anywhere else, so I purchased based on my trust in the saleman. One day later I am still please with my deal.

Richard Kief

11 de dic. de 2010

I rate Heritage Jeep so highly because of the great people, service, and pricing that they have. Everyone was knowledgeable about the different models and they went out of their way to make sure I had the information needed to make my decision. I will definitely go back to them for my next car.

reneeleigh

8 de dic. de 2010

I called the dealship to inquire about a 2011 jeep patriot Latitude. After talking to Tom, my husband and I went to see the vehical that night. Everyone in the dealership was very friendly not just the three salesman we were working with. Ed took us on a test drive so my husband and I could both drive it. Ed was honest and not pushy at all. He was very friendly and easy to talk to. My husband had a very bad experience at a dealship in york, pa so he was a little apprehensive but Tom and Ed were easy to trust and honest with us. I am also in the sales business so I went in with high expectations which were met consistently. WE will reccomend this dealship to anyone looking for a new car.

jen9708

2 de dic. de 2010

Joe was incredible with me. The dealership worked with me to get everything that I wanted in a loan down to tags. The purchase I made was for my son. Joe even went so far as to go above and beyond to help me get my vehicle home to surprise my son. I can't say enough about the quality of care I have received !! He made my son a very happy 16 year old who loves his Jeep !!!! Hats off to this dealership !!!

jgsoulreaper

29 de nov. de 2010

This the second time that I have purchased a vehicle from this dealership. My first experience made car buying an easy stress free process. My second purchase was no more difficult than the first. The folks who work at the dealership are friendly and helpfull in any way that you can imagine. Their vehicles are well priced, I shopped at many dealerships before making each of these purchases. On both occasion Heritage Dodge in Owings Mills gave me the best vehicle for the best price.

kellyaduncan

28 de nov. de 2010

Warren really did his best to help us get a fair price on a used mini-van. I know that he really worked hard to make us happy and to make us feel appreciated. We spent several days searching online and in person at other dealerships and were not able to find a better price on a comparable vehicle.

Grichman

27 de nov. de 2010

We bought a Dodge Challenger 2010 SE from these guys. I say guys, because it's so obviously a coordinated team effort to make me happy. And, amazingly, even my wife enjoyed buying the car. Ed Still, Tom Carter, and David Hoffman. Kind, more than fair, efficient, and experienced. We walked in at ten minutes before closing, and they still stayed two hours to do everything to perfection. Then, Ed Still and Tom Carter moved all our stuff out of our old car and into our new car after 11 p.m., in the dark and the cold.I do my homework. I comparison shop, I use the internet, and these guys said "yes" to everything before I met them in person, where the other dealerships all said, "Well, both of you come in together and we'll talk about it." No hard selling. Seamless low financing. This was the easiest purchase I ever made. I'm still kind of stunned!

ccardwell814

21 de nov. de 2010

Troy was fantastic! He has the best attitude and was extremely friendly. He listened to what I was looking for and what I wanted my monthly payment to be. Even though he worked at the Mazda store and showed me alternatives to what I was actually looking for, he ended up helping me purchase a 2010 Dodge Caravan XLT. Troy was a real pleasure to work with!Everyone I encountered in the Mazda store was very helpful. Troy, the sales manager, the gentleman who appraised my turn in and the finance manager were very easy to talk to. (I apologize for not remembering your names) Not one of them made me feel like I didn't know what I wanted or what I was talking about and didn't try to put me into something I knew I couldn't afford. Every one of them answered my questions and took the time to explain everything to me. They truly were looking out for my best interest helping me get the best deal possible.Thank you MileOne Heritage, Owings Mills!

akarreem

15 de nov. de 2010

The staff was very professional. I walked away feeling like my needs really mattered. I'm satisfied with the price of vehicle that I purchased, and I'm glad that it was with this awesome dealership. Everyone displayed excellent customer service. What a great team.

eknepp

11 de nov. de 2010

I recently purchased a Jeep Grand Cherokee from this dealer. I worked with salesmen Johnathan. He was great! Worked with me to find the right color car with the right features, and even drove himself to go get it! Highly recommend! Great experience working with him and the other managers at the dealership!

mlawson84

11 de nov. de 2010

This was my second time financing a new car and it was much smoother than when I went with CarMax. The staff was very helpful and went the extra mile for me when needed. I'd highly recommend this dealer a they have a large selection and you really can't beat a Jeep Wrangler, especially with the amount they already have on the lot. Overall I'd recommend this dealer even if it means driving a bit further than you normally would to test drive or check out a new/used car.

sammaria

6 de nov. de 2010

I must say my experience with Heritage Jeep of Owings Mills is one I will never forget. I began with an informative, non-pressuring 45 min conversation with Salesmanager, Robert Lee. By the time he visually sold me the car over the phone I decided to drive 25 mins to meet him. From there my experience only got better, I was allowed to test drive the Cherokee after 9pm and even shown 3 versions of the SUV. I was never rushed or pressured to make a decision. I was amused and spent hours laughing with staff. One moment in particular was after I asked if there was an "wiggle room" with the prices and the Manager proceeded to do a wiggle dance for me (a must see-- request it). I finally made my decision on which version I wanted a little before midnight when they finally had it cleaned for me-- I was completely amazed. Tom (salesmen) also was very attentive to my needs and even help me clear my old SUV out. I never enjoyed making an vehichle purchased like I did this one.I will refer everyone I know in the market for a Chrysler, Dodge, or Jeep to this Heritage Mileone location; they are truly a class act!

rth86

2 de nov. de 2010

I have bought many cars in my lifetime, and my buying experience at Heritage Dodge in Owings Mills was by far the best car buying experience I have ever had. Not only did I get an excellent deal on an amazing car, the customer service from everyone I dealt with was top notch. Everyone, especially salesperson Joe Perry, truly went out of their way to make this buying experience a pleasant and pain free process. I will definitely be returning to Heritage for my future car buying needs, and I have no doubts that they will stand behind their sales 100% to ensure my satisfaction. Thanks again!

copmanjoe

2 de nov. de 2010

My overall experience w/ my sales representative, Tim Sokoloski was very good. I felt he was sincere, non pushing in the sale of my vehicle. Actually Tim, I give you a 5.0 rating across the board. I further feel Tim was troubled with the follow up warranty work that was denied regarding my certified used 2007 Dodge Nitro RT. I also want to thank the finance manager who worked with my wife and I on a reasonable monthly payment and extended warranty. Also, the service writers were exceptional. My complaints are as followed. I was advised by the service manager, that the noises I was experiencing were all too "typical Dodge noises". I was told that my brake cylinders, drums and pads were "basically oversized on a typical under sized vehicle". The chronic whistling noise when gently accelerating from a stop position was also typical of this Dodge vehicle. The chronic humming noise at a high speed, even though I had the rear differential fluid changed per their recommendation. I wasn't quite sure when asked if rear differential noise addictive was also added. (Why would I need preventative noise additive)? This particular problem was finally addressed not by the recommendation of the service manager but by the recommendation of a Chrysler Star mechanic who happened to be at the dealership on that particular day). Actually I was then advised by the service manager per the Chrysler Star mechanic the noise was related to the transmission pump, pumping fluid across the engine?? The service manager refused to perform any warranty work (brakes/whistling noise) on my vehicle based on the assumption of all "typical Dodge noises". I advised the service manager that this was unacceptable and he politely advised me to seek "legal recourse" if I wasn't satisfied with his recommendation. He basically flat out refused to even explore what was causing these mechanical noises. I can't even fathom this type of negative, hypocritical response from a service manager who is representing the dealership, a dealership who touts customer satisfaction. The service manager then proceeded to joke about the situation as he said, "to lighten the mood". Needless to say, my response back to him was not too nice. I'am currently working with a certified customer representative from Chrysler Corp. to resolve the above noted problems at another Chrysler dealership in Howard County, Md. The current Chyrsler dealership has acknowledge that this whistling noise is directly transmission related and not a "typical Dodge noise" nor typical of any Dodge vehicle per the Mile One service manager .Imagine, a Chrysler dealership who truly cares about customer service and satisfaction after the sale. A no hassle enviroment where the customer's concerns are addressed and satisfaction guaranteed. Maybe Mile One Chrysler Jeep, Dodge should take notice from Ourisman Chrysler, now thats a dealership that gets high marks across the board.

gracie1234

29 de oct. de 2010

My entire experience with Miles One with the recent purchase of my 2011 Jeep Grand Cherokee was a wonderful experience! Everyone was so friendly and professional. My Jeep took a little longer to come in than anticipated but that was certainly not anything Miles One did wrong. They were more than accomodating during the entire experience. I am thrilled with my Jeep and would recommend your dealership to all my friends.

William Blizzard

28 de oct. de 2010

Our salesman, Jay, was very informative and took his time to make sure we understood all the features of the vehicle. It was a wonderful experience. Our sales manager was very helpful and made sure that the whole process went smoothly. We will definitely recommend this dealership to everyone. We drove from Delaware to make this purchase and we would gladly do it again when the time comes to buy another vehicle.

nfantree

27 de oct. de 2010

Overall, not a bad experience. We felt like the salesman (Ian) was really helpful. Car detailing (cleaning inside) was lacking alittle. Their sister store was a bit frustrating. We had a few minor issues there. But, overall not a bad experince.Thanks

neeciewoo

18 de oct. de 2010

Ian was very friendly and not pushy whatsoever. He was informative and willing to explain all of the details and features. Quite a pleasure to do business with. We bought a 2010 Chrysler Town and Country - I had done some research via their website - price was same as on website.Pleasurable experience - highly recommend dealing with IAN JOHNSON.This was our third vehicle purchased here.

mcm157

18 de oct. de 2010

Joe led me through a very positive buying experience, taking the time to show my wife and I the vehicle over 3 separate visits. He went out of his way to ensure we were comfortable with the decision as well as the price. I would highly recommend Joe to others.

jacqui114

15 de oct. de 2010

Russell was very friendly, knowledgeable and great to work with. My husband worked with him to pick up a company purchased vehicle and then I worked with him to purchase my own new vehicle. This dealership matched my CarMax offer as well as the financing I had already lined up through USAA. I didn't feel pressured to opt for any additional features for the car or for the financing.

kevinconahan

13 de oct. de 2010

The folks at MileOne Heritage were great to work with. I don't have a lot of time to spare and they recognized that. This whole transaction took about 3 hours, less than the 4 hour drive (back & forth) it took me to get to the dealer. I spotted the car on AutoTrader and realized the great price on the truck. It was exactly what I was looking for in all aspects. I called and talked with Robert. I told him I am a bottom line type of guy - he was upfront with me and said that someone was interested in the car and they would know within an hour if the application is approved. He said he would call me back if the application for credit didn't go through - not wasting my time!!!! About an hour later I got a call back and Robert said it was available, what did I want to do. I told him what I was willing to pay, he took the number and said would call me back within in the hour - again, didn't waste my time haggling on the phone. He called back with a number which was fine with me. Robert got the ball rolling and got Joe on the phone to do the finance & credit check - again, Joe respected my time and was quick and efficient. Joe said he would call me back for the next steps. Got a call back within the hour and everything was in order. Joe also was able to beat my finance cost through my bank, again this save me time and energy. A couple of calls back and forth to finalize details. The next morning I drove down, got to the dealer at 10:15am and was out of there by 12:15pm. Joe was to the point, extremely knowledgeable, answered all my questions. I then met with Dave who did the paperwork and again very knowledgeable and efficient. While I was meeting with Dave, Joe took the initiative to do the paperwork on my lease return so that when I was finished with Dave, I just had to sign a few things and the lease return was done. This was my best experience ever buying a car!!!! Much thanks to the guys at MileOne Heritage in Owings Mills!

rubiconbelair

12 de oct. de 2010

Thank you Tim for everything you did for me. I love my new 2010 Jeep Wrangler!My parents are currently in the market for a new Dodge Truck and Jeep Wrangler. They asked me where they should go and without hesitation I gave them Tim's card.Everyone in the world needs to go see them; they are the greatest thing since sliced bread and are practically giving cars away!!!!

ultracsic

1 de oct. de 2010

I began shopping for a vehicle on the internet. I answered a brief questionnaire on the Heritage website and within minutes got a call from the sales dept.Despite the pouring rain we had a thorough review of the vehicle and two test drives.The deal seemed reasonable and we were on our way in a new Grand Cherokee in a matter of a few hours.The service provided was professional.

Clare46

29 de sep. de 2010

The whole team was welcoming and helpful. Will def go back when it's time for another car!Warren was great and he service team is very friendly and get you out as quick as possible! I am now a big fan of jeep and especially heritage in Owings mills!

marsha marcus

28 de sep. de 2010

I return with each car purchased to Heritage because of the excellant service from the time of sale to my experience in the service department. I am busy and need the personal touch I get from this dealership! I waited ten years to get a new Jeep and was sad to turn in my Laredo. My new Overland is like a rocket ship! I appreciate the timeliness with my delivery arranged by Ken. Ed respected the time I needed to make my decision to buy my new jeep. I needed more information and I came in when I was ready and was not hounded by a sales pitch. My service rep Victor personally called me to let me know when the 2011 model was in! He know I was waiting for a new car and the change I was looking for in the body. I did not like the style since 2000.

bumpngo

25 de sep. de 2010

The salesman "Jonathan" had a big influenence in my decision to buy the new car. He was very professional and patience. I enjoyed my time I shared at Dodge Heritage and I'd refer my friends to that dealership to see the same person that help me. I think I'd like to come back and purchase another vehicle when I'm finish with this one.

carcap

23 de sep. de 2010

I spent several days looking online at used cars. Heritage had several listed within the price range & features I wanted. The variety was good for me - so I could minimize time going to different dealers for test drives. We went to Heritage with research folder in hand. Ian was very courteous, listening to what features I "needed" - finding the cars I had marked from online research. We test drove a used car - which had what I needed. Then, we looked at new cars - which had some of the "bonus - WANT" features. The price of the new car, with discounts, was still in my range. The sales team asked a variety of questions which helped maximize the discount - military, employer/GMAC deals, financing with GMAC. Ian contacted Car Insurance company right away to move the new car on the policy. I left with my first new car in 20+ years of driving.

jenkar2

19 de sep. de 2010

They were very knowledgeable and friendly. Made you feel right at home. They didn't try to sell you something that you were not interested in. Highly recommend them to anyone interested in buying a car in Maryland. I bought a car at Heritage Mazda last year and knew I could come back and be treated fairly again.

Erinproctor

19 de sep. de 2010

Do Not Get Your Vehicle Serviced Here. I brought my newly purchased Jeep Grand Cherokee in for an oil change and was given a $460 quote on a service I did not need. I looked through my service manual and called my regular mechanic to inquire. Both informed me it was a bogus attempt to bamboozle me out of almost $500. When I confronted Victor he said I was right and that he learns something new everyday. Shouldn't the DEALER know what's normal maintenance? Crooks! I actually got a call the following day asking about the service I received an when I explained what happened I was told the service manager would give me a call. That was over a week ago. Now I'm left to report them. There is no way this could have been an accident. How many other young friendly women has this service department tried to rip off? Don't be the next.

apriltravis

10 de sep. de 2010

I was going through and through many dealerships to find the right car I wanted. I had bad experiences with all of them where they were just trying to sell me everything I didn't want and telling me what I wanted wasn't in my options without even explaining to me why...I got to Heritage expecting the same thing and it didn't start too good when they realized the car i came to look at was sold the day before and I had driven over an hour to get there and was told my time wouldn't be wasted. It sure wasn't as they work soo hard until 10pm at night trying to make a deal work and give me the most for my trade, which they did, and got me exactly what i wanted in my monthly price range that i had specified. They work so hard!

avm21117

9 de sep. de 2010

I am a repeat customer of this dealership. I went in to purchase a 2010 Jeep Sahara that was listed on the dealerships website for $24,100. I am also in the military and am entitled to a cash incentive of $500 offered by Jeep, not the dealership. This dealership would not honor it. They said that the internet price included it and that if a civilian came in to purchase the same jeep at the internet price, they would raise the price by $500 because that person was not military which is absurd. So if you are not military, the internet price gets raised by $500 and if you are military, you cannot get the $500 cash incentive. For a lousy $500, these people allowed me to walk away from this deal. It wasn't even the amount, the sales manager was talking to me as if I was stupid and I didn't understand cash rebates and incentives and internet prices. The whole situation was ridiculous and a insult to members of the military.

almost heaven

30 de ago. de 2010

Heritage Chrysler Jeep Dodge is a great dealership and Joe Perry is a great sales person. From the time I started my internet shopping until the next day when I bought my Grand Cherokee Limited, I could not have been happier. Mr. Perry was helpful, informative, flexible, responsive and easy to work with. I was not able to get to the dealership until late on a Saturday, but Mr. Perry stayed until I arrived after fighting through a lot of traffic in I-95, and then he and the rest of the team made finalizing the deal a breeze. I never felt rushed or pressured. I contacted over 20 dealers, and Heritage was the best. The price was great and so is the Jeep!

Craic

30 de ago. de 2010

This is the first time visiting this dealership so I have little experience other than my purchase at this time. Joe was recommended by another Dealer rep that I have had very good experiences with over time. Therefore, this is my initial reaction at this time and it may change over time, hopefully for the better. All in all it was a pleasant experience. I had hoped to get more for my trade in as I kept it in very good condition.

leeseidman

29 de ago. de 2010

Our experiance was great. We didn't realize that the dealerahip closed at 6:00 but all stayed and worked with us to get the car. We can't say enough positive about Ian, Ken, Dave and the team. They were pleasant, informative and professional but never pushy.

paulrobert

25 de ago. de 2010

Elliot was very helpful in all aspects helping me with my purchase. He is an extremely pleasant and friendly salesman. He was able to answer my questions and sought answers from his colleauges when he did not know them ( rather than guessing). I was impressed with his honesty.

johnl1

22 de ago. de 2010

My family and I came in to buy a new Jeep and we searched for the best price in the area. We had a good experience at Heritage and received a great incentive. We went to the dealership and got the sale done timely. It is a good car at a good price with a good experience. Thanks Elliot.

emlutt

21 de ago. de 2010

I had a wonderful experience at Heritage! The staff, starting with Nick who called me after my interest in the 2008 Dodge Avenger. Then arriving at your dealership yesterday and Nick referring me to Lee. He was amazing, kind, friendly and very accomadating. My experience was a long one, but with my experience with cars, that is normally the case. Lee was amazing, he was so gracious and supportive. Then I met with Kathy and Jay. They are terrific at what they do. Very knowledgable, friendly, kind and very welcoming. I have already referred a friend to contact Lee about trading in her Mazda 3. It was a pleasure doing business with you and I hope to be back at some point to upgrade my purchase. Your staff should be rewarded for their service and dedication. I will be back to see Lee!!!Love you guys!!Emily Luttrell

jdsnpope

20 de ago. de 2010

We worked out a deal over the phone before we walked in the door and got the same deal when got there. We got exactly what we wanted for the price we wanted. Everyone was pleasant and accomodating. I wouldn't hesitate to purchase another vehicle from Heritage Imports.

kcupples

19 de ago. de 2010

I went to buy a new car from Heritage, using USAA's pricing. They honored the USAA price with no haggling, had the right car in stock, and were incredibly flexible throughout the buying process. They definitely helped my wife and I make the best new car decision based on our needs, with absolutely no pressure or the "sleaziness" of other dealers. Heritage has my highest recommendation. I live 80 miles away, however I will use them for all my service as well as for any new car purchases in the future. Tim Sokoloski and Tom Carter were the primary people I interacted with. They are highly recommended.

jbogley

11 de ago. de 2010

I did a truecar.com search for the best price in the area and Joe called me within the hour. Gave me a great incentive over the phone to come in to the dealership that day and we completed the sale immediately. Great car, great experience, great price and great follow-thru.

lwstack

2 de ago. de 2010

Shopping for a new Dodge Ram 2500 seemed to be an ominous task. I talked to 3 dealers, and visited 2. I had my heart set on a green diesel model with an 8 ft bed and was told by another dealer that it could not be found. Through an internet inquiry, Vance said there were 3 available, so I set up a time to visit Heritage Dodge. Vance met me there and introduced me to Tim. However, they were misinformed, and there were no green 2500's around. I test drove a blue gas model and was impressed. My wife and I discussed the finances and agreed that the gas model fit our price range better. We also found that a black model was available at Heritage through the website. Tim was very honest and helpful as well as very personable. But the main reason we bought the truck was because it was on the lot and available. New car get ready left a few things to be desired. Lots of smudges and spots were left all over the truck, and a rub mark on the rear bumper concerns me. Getting a vehicle ready for someone should be something to celebrate about, and done with care. The finance manager was very polite, especially to my daughter. However, things changed when my family came to pick up the truck and I changed my mind and declined the extended warranty. The job got done, but there was considerable tension in the air. The price was no better than I could have done at the other dealer.

dmueller

25 de jul. de 2010

I had a great experience here and really appreciated everyone's focus on customer service. The sale's manager, Tom, I think was his name, followed up immediately after an internet inquiry. I went to the Dealer the next day and met with Warren Sullenger. I warned him I was a pain in the ass and he just smiled and seemed to consider it a challenge. He and several others made it seem as if the entire organization were working for me. Warren listened intently, asked the right questions, and met every need. He and another gentleman quickly appraised my range rover and vette that I wanted to trade, found me the new 2011 Grand Cherokee Limited with the bells and whistles I was looking for, and had the paperwork prepared and ready for signature almost immediately. Warren even road with me to my home to pick up one of my vehicles and change my tags. It was the smoothest car purchase I've ever made. One last thing: I left a pair of glasses in one of my cars and Warren had it in the mail to me the following day. Thanks Warren.

pjustice

21 de jul. de 2010

Very honest, friendly and knowledgeable. Did not have a problem selling a new or used car either way. Very patient. His knuckles did not turn white from the test drive either. He may not be Joe Perry from Aerosmith, but he ROCKS! Thank you Joe Perry!

ashleydively

9 de jul. de 2010

We began the search for a 2010 Jeep about a month ago. We had went to several dealerships and felt we weren't receiving the customer service that we deserved. We submitted a request for more information on a 2010 Jeep Liberty at about midnight to Heritage Jeep. At 9 AM the next morning Joe called to set up a time to test drive. We were at Heritage within an hour. We took the Liberty for a test drive. Joe was very thorough in explaining every option and detail about the Liberty. We fell in love with the vehicle and decided to purchase.We were on a time crunch due to our work schedules. Joe worked very hard to get our vehicles (bike and car) appraised, the deal completed, paper work signed, and us out the door as quickly as he could. He was running around doing 20 different things at once for us. He was as nice as could be and very accomodating. He didn't get frustrated with the time crunch, but rather worked harder. Dave was also very personable and accomodating. He worked very hard to get our paperwork completed quickly. He thoroughly explained the maintenance plans and extended warranties, which we took advantage of. All and all our experience at Heritage Jeep in Owings Mill was a great one. We had done a lot of research and their prices were the best. They have a large selection but we knew exactly what we wanted. Joe didn't waste our time showing us anything else. He knew what we wanted and sealed the deal quickly. He called in a few days for a follow-up. We just received a certificate for a free first oil change and also got a $25 Target gift card for test driving the vehicle. We LOVE our new Jeep and are very pleased with the way we were treated, the price, and the hard work that Joe and Dave did. I highly recommend Heritage Jeep and Joe Perry.

DaleLj

29 de jun. de 2010

I used a car buying service for the purchase of my new truck. Of the 3 Dodge dealers that responded Joe Perry of Heritage Dodge was the only salesman that immediately began to search for the truck with all the options I wanted. He was able to find one in North Carolina, we made a deal and he actually drove the 300 miles down to North Carolina that afternoon spent the night, picked up the truck the next day and brought it up had it cleaned and ready to go by 4:30. In my experience of buying cars no one has ever come close to that kind of customer service. I also want to give a nod to Dave Hoffman the finance Manager. Not only was he very nice he got me a lower than advertised interest rate. Would I buy from Heritage again? With this kind of service you bet!

npvidal

14 de jun. de 2010

Jay from start to finish handled my many requests with a smile and did his best to get me the price that I wanted for my new Wrangler. I had done alot of shopping up to that point and I wanted to be done with it all together but Jay made every effort to get my business. I would highly recommend Jay to many of my friends due to his overall knowledge of Jeeps and his great salesman techniques. Thanks again Jay for all your help Jay and God Bless.

edm

6 de jun. de 2010

The best new car buying experience! No hassles, friendly service, knowledgeble employees. No BS. We drove 1 1/4 hours (from southern Md) to see 2 Jeeps in stock.We had printed the internet price and taken it with us. We arrived right before they closed. They stayed open 2 hours after closing, to allow us to test drive the vehicle, and process the paperwork..we bought the Jeep. (And love driving it!) Thanks go out to Robert Lee, Joe Perry and Tom for an incredible buying experience.We will share this with our family,friends and co-workers.

kuhnfamily

29 de may. de 2010

Ed was great person to deal with in purchasing our recent van. Ed was honest and truthful in all aspects of the deal. Ed worked with us to ensure we got a good vehicle within the price range we could afford. I recommend Ed to all of mine friends and family. Ed is the reason why I was able to rate this experience as Great.

Dgoodma

21 de may. de 2010

Overall I was pleased with Heritage Jeep. Joe Perry was very patient and pleasent. The only part that was unsatifactory was the lack of a 2nd key which I had to pay 125.00 dollars and 50.00 to have it programmed. However, thanks to Victor in the Service DEpartment, he talked to someone and dropped the 50.00 charge for programming the 2nd key.

SunshineJ9

17 de may. de 2010

Excellent service! We had no problem what so ever! They called back immediately when they said they would, they were super friendly and we needed service on our older van and then next day they called to set us up!Great Dealership! Would definitely recommend to anyone interested in Sales and Service!

bmwwkd

11 de may. de 2010

I started looking for a vehicle online with this dealership. I received an email and telephone call from the Internet Manager. He was a very warm and professional person. He explained the process and referred me to ED (New Car Salesman). I was very pleased with the professionalism and concerns that ED displayed during my purchasing process. He was extremely helpful and patient with my decision making. I would recommend ED as a top saleman, if you want the ease of buying a vehicle. I felt that I was a " real customer" and a friend. This is hard to find these days. My vehicle, a Jeep Liberty Sport has been getting the attention of my friends, co-workers and family. It is a beautiful vehicle. Thank You, ED.

brookestew98

6 de may. de 2010

We went in looking for something completely different and Joe found something even better suited to what we needed. We ended up with a Dodge Journey and he was so patient with my nerves over driving a new car. Joe was wonderful- honest, great with our bored kids, and not pushy like some of the other places we'd been to. HE WAS GREAT!! We went to this dealership after much research and a tag from our bank recognizing them as being great for military and they definitely earned it. They gave us a fair price for our trade in and didn't give us the run-around like some places do, as well as getting us an even better interest rate and payment than what we'd been preapproved for. We've had some problems wirh paperwork since the sale which have dampened my enthusiasm, obviously, as we've never had problems like these before, but we know that once they're dealt with we'll never have to do it again.

ray__gibson

29 de abr. de 2010

Joe Perry was the only salesperson to find my truck for me, and had it delivered in a timely manner. The total price was a bit high without more incentives and discounts. I would recommend this dealer, and Joe to everyone I know. I haven't been able to experience the service department yet, so I will ammend this review at a later date.

regina.williams

23 de abr. de 2010

I had a car sold to me in one day. They worked with me and had plenty of patiences! I do appreciate all that was done in order to help me walk away with the car. They also did not take me through any unnecessary trouble about pricing. Thank you and you are greatly appreciated.

pittfan28

20 de abr. de 2010

My wife and I knew we wanted a new vehicle, so we stopped into the dealership to see what they had. We met Ed and he helped us locate the vehicle that met our needs, and that had all the options we wanted. Also we gave him a price range we wanted to be in and he helped us locate a new vehicle. We where expecting to buy used. The whole sales team was very personable and made us feel like we wantd to be there.

sam32

9 de abr. de 2010

I HIGHLY RECCOMEND RUSSELL TROXELL FOR ANYONE WHO IS LOOKING FOR A NEW OR USED VEHICLE. I BOUGHT A USED VEHICLE FROM RUSSELL. I GAVE HIM SPECIFICS I WAS LOOKING FOR IN MY POTENTIAL PURPOSE, AND HE EXCEEDED MY EXPECTATIONS WITH THE VEHICLES HE PROVIDED ME TO CONSIDER. HE GAVE ME SEVERAL OPTIONS TO CHOOSE FROM WITHIN THE PRICE RANGE I WAS LOOKING FOR. I WOULD HIGHLY RECOMMEND RUSSELL TROXELL AND THE MILEONE HERITAGE CHRYSLER JEEP DODGE DEALERSHIP TO ANYONE, ESPECIALLY RUSSELL.

sharonmd

2 de abr. de 2010

Heritage offered a great price online for a 2010 Challenger SE. I went to the dealer and met George Small. He was very nice. George and the managers at Heritage were able to get me the car I wanted with more options, and a better price than other dealers gave me for the basic Challenger SE. They were able to get the monthly payment down to a price that I was trying to stay at. Other dealers basically laughed at me and told me it was impossible..."have you thought about a used car?". It was nice to deal with a staff that made me feel like my thoughts and concerns actually mattered.My only complaint was the car was poorly cleaned inside and out, and since I bought the car at night, I didn't notice until the next day in the sunlight.I would highly recommend Heritage...ask for George Small!!

knj515

1 de abr. de 2010

This was the best car buying experience we have ever had! Warren was very friendly, informative, and prompt(he did not waste are time like most dealers do). We were not left wating forever and our terms were met right away. It was almost too easy as I was prepared for a looooong evening. I would highly recommend Wareen and MileOne Heritage Chrysler Jeep Dodge as a whole to anyone looking for a new or used automobile.

Anne lecuire

1 de abr. de 2010

Warren was very nice and carrying.He realy work so we could get what we wanted.I took the time to deliver the car to us even it was a bit fare away.We would recommend this dealership to friends.It is fare away from us so it is not going to be convenient to bring the car for services.

WithoutFail

28 de mar. de 2010

I have recently purchased a new 2010 Jeep Wrangler Unlimited at Heritage AutoPark. During the course of my research and contact with Warren, I was very pleased with every aspect of his professionalism and thorough manner. Warren's positive demeanor and integrity played a large part in my decision to choose Heritage for my purchase. I highly recommend Heritage if you are in the market for a vehicle purchase. R.S.

Bob6800

27 de mar. de 2010

Our salesman could not have been more helpful and friendler. He went out of his way to make sure we got the truck that we wanted and made sure we had a good time doing it. Not all of the sales people we tried to do buiness with at other stores were as helpful as Warren, some were down right rude and acted like we were inposeing on them. Some would not even look up a truck on thir computer to see if they had the truck in stock or if they could fine the model we were looking for at other stores. Warren took all the time we needed and then some to make sure we got what we were looking for. I will diffentley go back to the Owings Mills store for my next truck. Many thanks to Warren and the staff at Heritage Jeep, R.F.

AV8R72

18 de mar. de 2010

I placed a factory order with Warren Sullenger for a 2010 Jeep and was quite pleased with the outcome. I love my new Jeep! Warren was very pleasant to work with, and stayed on top of the order. It took a little longer than expected due to a shortage of parts at the factory, but Warren kept me in the loop and was there to answer any questions or concerns I had. He always responded in a timely manner. I highly recommend asking for Warren, as he is very personable and is very good with customers. I would definitely buy another vehicle from Warren. Car dealerships could use more people like this guy! Keep up the good work!

careynf

18 de mar. de 2010

Normally when my wife and I visit car dealers we walk away feeling worn out, beat up, worked over and generally not even wanting to go through the process of shopping for cars. The team at Heritage Jeep made the experience much more pleasant. And from sales manager to sales consultant to Bus. Manager, they seemed to be working together to get us the best possible deal and for the first time I saw a sales team that made my wife and I feel comfortable. The were very professional yet easy to communicate with.Thank you,Chuck & Lisa CareyNew Freedom, PA

boccia52706

16 de mar. de 2010

Ed and Ken worked very hard to get me into the suv I wanted. They did not have the color of the Patriot that I wanted and they worked through another dealer and had the car there when I arrived. During the process they both were very respectful and nice. Ken explained exactly what type of loan we had, how long the terms were and he was straight forward with everything. I felt like they did not hold anything back that would affect me. Ed was very friendly and explained everything about the vehicle that I did not know about. He explained in detail the service contract and what it covered. He did not assert himself on my husband and I which I loved. He gave us oportunities to talk things over and I did not feel pressured like I have at other dealers. I would recommend this dealership to my family and friends and I would only refer them to ED and Ken.

JKWranglerDrvr

14 de mar. de 2010

This was by far the best car buying experience I have ever had. This was my 4th purchase in the past five years, two of which it was obvious the sale was only about the dealership making money and not the customers happiness. This however was not the case with MileOne Heritage Jeep. Warren Sullenger was the sales rep who sold me my dream car, a used Wrangler in mint condition. Not only did he make the transaction as smooth as possible, he also took care of my family during the two visits to the dealership. My two year old son was playing with him as if he were family and my one year old son stayed entertained with the pretzels Warren offered. Warren even shared information about his family, showing us pictures and sharing stories of fishing in the bay while we waited for numbers to be crunched. And to speak of the numbers, the numbers were better than I expected and the dealership worked with me on my trade in and reduced the price of the Wrangler to accommodate what I was willing to pay. I walked in with figures in my head and walked out happier than I thought I could be. The after-purchase has been great too. Warren has also called to check up on my family and our new car and to see how we were liking it. This is the type of service car dealerships need, especially in the current economic state we are in. Warren definitely works for his customers and I would recommend him to anyone looking into buying a Dodge, Jeep or Chrysler. The dealership itself was a very nice place and you could tell they take pride in what they do. Another bonus was that this was an actual Jeep dealership with actual Jeeps on the lot. I had visited four other dealerships the week before, none of which had more than 8 Wranglers on the lot. MileOne had plenty for me to choose from and I ended up with the one I wanted and the price I wanted. Do not hesitate to visit this dealership if you are seriously looking into purchasing a vehicle. God forbid if anything happens to my Wrangler, but if it does, I know exactly where and who I will be purchasing my next one from. Although I miss my Jeep Patriot I traded in, I know its next owner will be more than happy with the quality of the vehicle as well as the buying experience MileOne Heritage will offer. Thanks again Warren! Find a good home for my old Patriot.

bill09

11 de mar. de 2010

I had a great exerience here. This was the first dealer I went to and couldnt find a bretter deal with them. George Small was very helpful and made my car buying exrience very nice. I love my jeep and would highly recommend this dealership. Thanks!

fdladybug

11 de mar. de 2010

I chose this dealership based on their online prices with no regrets. I called the dealership while I was on the way, knowing exactly which vehicle I wanted to buy. When I arrived, I was greeted courteously and felt very welcome. The buying process was extremely easy and hassle-free. No pressure from the sales personnel. Great price, great incentives, satisfied with the trade-in value I received. After cleaning out my trade-in I accidently put the keys in my purse out of habit. Joe Perry drove to my house to get the keys instead of asking me to return them myself. Love my new Grand Cherokee and have already recommended this dealership to a friend who is planning to purchase a new Jeep.

Melissa Potler

22 de feb. de 2010

I have bought my last 3 cars from this dealer. Each time I went in just to price out vehicles. Each time, I left that same day with a new car. It is so nice that in 10 years that the same employees are still at this location. In addition,I feel confident everyone involved in my deal did all they could to get me a great deal!

pinginny

22 de feb. de 2010

During all the snow my 94 Dodge left me sit (great car) So after deciding it was time for something a little newer I looked on line and viewed a Dodge Nitro that was just what I was looking for, so I called and got conected with Ed Still. I was unable to make it in at the time so Ed did everything he could via phone and email to get me the Nitro. Unfortunatly by the time I got my car running and was able to get in to seeEd the Nitro had sold.Disappointed but willing to look Ed showed me a Dodge Caraven and altough a van is not what I had in mine I must say I love it. Thanks to everyone at Heritage for their help in getting me on the road again.

Mostsatisfied

21 de feb. de 2010

I searched long and hard via the internet for this Jeep vehicle. I did the best that I possibly could learning about every dealership, the quality of the vehicle that I was purchasing, and what I should expect for my trade in. Once settled on the dealership, the vehicle, and the value I reached out to this dealership via email. Tim's response was quick. I told him that I didn't want to waste time, and that if I could not be helped to please not waste my time or his. Tim called me back in a matter of 30 minutes, and asked me when could I come in? I told him I was on my way. Tim greeted me outside, and was more than friendly. I appreciated that this dealership of course was in business to make money, but felt that they were there for their customer as well. Thank you.

bader

20 de feb. de 2010

Everyone that we worked with at the dealership was very friendly and helpful. They worked to meet our needs best as possible. They were informative but not "pushy". Our sales representative was Ed Still. He was extremely helpful and friendly. We enjoyed talking with him and were extremely satisfied with our service. We would highly recommend him to anyone. This was our second time working with him.

Matt1144

17 de feb. de 2010

overall a really great experience in buying a car. The salesman Jay Aristidou was an informative, friendly, Non pushy, all around good guy. In my opinion he was really there to help, even after talking to him allday and finally buying a great car. It honestly felt like he was excited for me and in this day and age thats a rare thing to find. Old School Baltimore !!!!!

aparker719

16 de feb. de 2010

i would just like to say that your salesman was very knowledgeable about the car even though it wasnt a brand he was use to.Plus any questions i had he would do his best to find a answer. The sales manager was also willing to do whatever it took to help me get in to the car i wanted and, was very helpful in explaining my options. the last time i bought a car it made me feel like I got ripped off as soon as i left the dealership, but not with your staff. It felt good to buy a new car and i had the exact oppisite feeling when i left your dealership. I would be happy to come back and purchase many more cars from your dealership.

foschar

15 de feb. de 2010

This was the 2nd vehicle we have purchased from Joe. His customer service was excellent! My wife and I have a 4 week old newborn and we needed to trade in our Wrangler for an SUV. Our experience was so good the first time, we immediately contacted Joe when we needed another vehicle. The biggest part of his service was that during the week we needed to purchase, there was a blizzard that dropped over 2 feet of snow in our area. I was traveling on business this week and Joe proceeded to dig out the Cherokee we wanted to look at that was 3 cars deep and under 2 feet of snow. To add on to this, he actually drove the vehicle to our house so my wife didn't need to take the baby out in the snow! All of the associates we dealt with were extremely professional. Joe and his associates went the extra mile to make sure we were happy customers.

jake08

15 de feb. de 2010

I had a wonderful experience at your dealership. My Sales Rep Warren was great to work with and very knowledgeable. Dave Hoffman in finance gave me great service and could have not been more helpful. I will reccomend your dealership to all my friends and family.

dgrussell

14 de feb. de 2010

I must say my experience was a very pleasant one. I went online to see what was there before I came in and when I came in the dealership I found everything just as it was online, I found all the cars on the lot that I saw online and I was very pleased. Ed Still was the sales person and I must say he made my car buying experience a very nice one, he got to the point with me and was very staight forward answered all my questions to my satisfaction and was very pleasant and kind even made me laugh a bit, a very nice gentlemen, I will be sending anyone I know looking for a car, to him! All in all my experience with Heritage was a very good one and I absoutly love my Jeep. Thank you.

sherryhagen

8 de feb. de 2010

I started our new van search on a whim while waiting for my car to be worked on. Warren Sullenger took my information and kept in contact with us faithfully as new inventory came in. He was prompt in returning our calls and diligent in looking for cars that suited our needs and price range. He was always cheerful, courteous and patient at all times of the day. He worked hard to please us and we would recommend his services to anyone!! Thank you!!

erik2118

4 de feb. de 2010

Its my first time buying a car from this dealership and i promise you it wont be my last,they answered all my questions and took there time to explain everything to me,plus they have really good prices for being a dealership.At the end of the day i left the dealership not feeling like i had just gotten cheated and that feels good.

rbnwar

23 de dic. de 2009

When I stopped in on a whim three weeks ago to inquire about a Grand Cherokee Limited, Joe Perry was the salesman who greeted me. His approach was much more refreshing than what I had experienced at the Ford dealership across the street, who after a couple of test drives immediately asked me how I was going to pay for it. Imagine that even before discussing options! Truth be known I was really looking at the Grand Cherokee. I've had one since 1994! Joe took his time telling me all about the Grand Cherokee Limited and showing me all the gizmos. Over the next three weeks, using the Internet to access Edmunds.com, Kelly Blue Book.com and magazine websites like Automobile , Car and Driver, and finally Autoweek, I felt fairly confident that I was getting a great price. Automobile Magazine's website even has a method for you to determine how good a deal you are getting based on sales of similar vehicles in your area. By that measure I got a grreat deal. Joe was a pleasure to work with and I never got the impression he was snowballing me. You can't go wrong with Joe!

bowlingball

16 de dic. de 2009

I don't buy too many cars and have always been a bit leary of dealerships but Tim and the other gentlemen were nothing but terrific. Tim was very helpful, emailed me back on questions that I had in a very timely manner. Called to make sure things were set up for our meeting. After I signed all the paperwork in the office in Owings Mills, he followed me to Westminster to the hospital (where my wife and I work) to get her to sign the papers so the deal was finished. Awesome guys to work with. Would recommend anybody going there who doesn't buy cars all that often.

vivianlawson

7 de dic. de 2009

My Salesperson Joe Perry was magnificent. He was honest, helpful, and accomodating. He worked out our requests and we did not feel pressured to purchase a car. I saw a car on the Internet that I thought I wanted, but when I arrived at the dealership it was not the color I wanted. However, my Salesperson was very efficient & effective in offering another car, with a color, milege, and features liking to me. I walked off Heritage's (Reisterstown) lot very satisfied. No problems yet, with the Chrysler I purchased.

drjchiro

15 de nov. de 2009

I know anytime I go to a car dealership to purchase a vehicle, I feel like a lamb in a pack of hungry wolves or I'll be force fed something I don't want. I researched many vehicles before coming to Heritage One. When it was time to make a visit, I was directed to Tim Sokolowski. He listened to what my needs were and only showed vehicles that met my requirements. He didn't waste my time or try to push me into something I couldn't afford. I appreciated his demeanor and our conversation/negotiations seemed as if we could have been having a beer while we proceeded. I emailed back and forth with him and he was quick to respond. Even though he was satisfied he sold me the car, he has been even more concerned with my family's happiness with our purchase, after the sale. He has made many efforts to ensure I continue to be happy and that our buying experience has been non-stressful and friendly. I felt like I received a good price and a good deal on my trade-in as well. Did they make some money off of me, sure, but that's part of the business and I'm okay with that. I just didn't want to feel like I was ripped off and couldn't sleep that night.We don't. Thank you for treating us fairly and reasonably. See you in the future.Ask for Tim and you won't be disappointed!Jay

Merri712

30 de may. de 2009

The entire staff that I dealt with was great but Tim was fantastic. I've wanted the New Jeep Liberty for about 6 months but didn't buy it because the payments were going to be a bit to much. Tim gave me other options and then eventually found a 2008 Jeep Liberty - in the exact color I wanted. I am so happy he put the time in. I came out with the exact car I wanted. I would go back to this dealer anytime. Tim really took the time to talk to me to find out what I wanted and then he came through....He wanted to fit me with the right car, and not just sell a car to me.

james559

19 de may. de 2009

I had a great experience with them. Initially I went in to have some repair work done, but it was not done to my satisfaction. The service manager called me and we made a date to bring the vehicle in. Everything was repaired fast and I was on my way.

idriveacaravan

10 de abr. de 2009

They're friendly and HONEST. Very straight-forward and a pleasure to work with. We shopped for a car online for several weeks, and each subsequent week showed us how terrible the customer service is in our area. Each online request was met with a "come into the showroom" response. I instead asked about a vehicle with Tim via the web, my e-mail was returned in minutes with a helpful answer, and he even followed up by phone. Ultimately, Tim found a vehicle that met my needs and price point without all of the drama associated with this at other dealers in my area. Definitely worth working with!

Tim McGuire

18 de nov. de 2008

My Girlfriend and I did our homework online about a used green 06 Jeep Commander, which this location had not only at a amazing price but in new car condition. When we walked in, we immediately asked for Barry, the gentleman whom helped us out over the phone. Right from the initial greet, we got a good vibe from Barry..he just seemed like a genuine sales rep...unlike many other reps. Between looking, driving, re-looking, and talking #'s, after many hours we had left the lot with the car we went in there for. I can't express just how great Barry and Jimmy A. (Sales Manager) were. To be honest, my girlfriend and I came into there location after having a long day of painting our home...needless to say we looked rough and neither Jimmy nor Barry brushed us off due to our painters appearance. Barry was extremely patient with us while we discussed price and looked over the vehicle. Jimmy was absolutely incredible too...he was extremely professional, but a guy to laugh with also. He really helped pull through and get us where we needed to be with monthly payments. Both of the gentleman sincerely went the extra mile to get us on the road with the jeep we loved...but in a non-pushy manner. I would HIGHLY recommend going to this dealership and asking for Barry! He really makes you feel like he is on your side of the fence and putting his name on the title too. We have bought numerous cars from other dealerships, and my girlfriend and I have never had a sales rep who pulled through and delivered the satisfaction that Barry did. Great Job!! I will be referring anyone looking for a Jeep or Dodge to this location in a heartbeat...and they just have to ask for Barry.

GBOUSLOG

23 de oct. de 2008

I took my car to the local Chrysler/Jeep dealer in Annapolis for service and was told I had to pay a diagnostic fee upfront for a warrenty issue. I made some inquiries and ended up speaking to Victor Clash, who works for Heritage Chrysler, was more than eager to assist me with having my car repaired. I drove 50 miles out of my way to bring my car to him and the Heritage team. I did not commit to an appointment time, and when I arrived they checked me in and had my car inside with a technician in a timely manner. Bill, the mechanic diagnosed my car and came out to explain everything first hand with Victor. I had my car repaired and will definatly bring it back to Heritage for all of my warrenty repairs.

kelly.wilson0

11 de oct. de 2008

My experience at this dealership started out as a good one...I received a great deal of information from the internet sales manager prior to my visit, and I was impressed with the competitiveness of the prices that I saw reflected on the dealsership's website. However, as soon as I stepped foot in the store, my impression of this dealership drastically changed, for 2 main reasons: 1) I was consistently treated in a condescending manner, I believe largely because I'm a young (24 year old) female. I appreciate it when dealerships take the time to 'explain' what they are doing prior to doing it, but when it comes across in as 'dumbing it down' in s condescending manner, it is not appreciated; 2) I was quoted a price for a particular model Grand Cherokee (Laredo E package) that was significantly higher than the prices that I had been quoted for the next model up (Laredo X package) at every other dealership that I had visited...one of which was also a Mile One Heritage location. When I brought this to the attention of the gentleman who was assisting me, he had no answer other than 'we can't match that.' It gets even better...a few days after my visit to the dealership, I received a call from another gentleman at this location...he asked why I had not decided to purchase a car from them during my visit, and I informed him that their prices for E model Laredos were more than one should expect to pay for X model Laredos. At this point, this gentleman (I wish I could remember his name) tried to sell me a car that was 1) not in the color I was looking for; and 2) had none of the features that I wanted! What a waste of time.Long story short, I felt that this dealership saw me walk in the door, and thought it would be easy to take advantage of me...fortunately I had done my research prior to visiting this dealership. Needless to say I did not, and will never, purchase a car from this dealership.

effo5231

28 de ago. de 2008

I went to Heritage Dodge to find a new car for my wife and me. We were only a few feet into the store when Joe walked up to us, asked how we were doing, and offered to help us. We told him that we were looking for a gas efficient car, but other than that didn't really know what we wanted. He was very polite, and seemed to know the right questions to ask to help us figure out what kind of car would fit us best. He showed us the new Calibur and told us everything we wanted to know. What really stood out for me was that he actually talked to my wife AND me. (Every other dealer we talked to seemed to assume my wife was just there to try out the passenger seat.)After a test drive he introduced us to his manager who also was very polite and genuinely interested in what we needed. After that we sat down with Joe and started working out the details.The whole process was much more enjoyable than our other dealership visits. Joe didn't try to snow me or talk down to me like alot of salesman do. After we decided to buy the car we went talked to NAME, the finance manager. Continuing the trend, NAME was also very polite and didn't talk AT us, but with us. The whole finance process only took about 15 minutes.All in all, I appreciated the professional, considerate atmosphere of the whole dealership. Even the mechanics who Joe introduced us to greeted us with a smile and took the time to shake our hand, and I can't stress strongly enough how great Joe treated us. A great salesman and a great dealership.

artsyalle

9 de jul. de 2008

I was looking for a PT Cruiser Convertible, new or used. Heritage had two used listed on their website with low milage and in great shape. I emailed the dealership from their site and Tim got back to me within 18 hours via email and followed up with a friendly telephone call a short time later. I went in to test drive one of the cars on a Friday evening--not expecting the car to be as steller as the web description made it seem. Much to my surprise the car was better than expected, Tim was friendlier than expected, the trade-in value for my car was higher than expected and the financing was easier than expected. Tim was knowledgeable without being intimidating or pushy. Needless to say I drove off that night in my new car. He then followed up the following morning, too. The high level of professional, yet casual, customer service made all the difference. Personally, I can't say enough good things about my experience with Tim Sokoloski and Heritage.

debbo19_62

18 de may. de 2008

We came into this Dealership to trade in our car for a new one, because of our circumstances, we were STILL able to get into a brand new vehicle. When we met our salesman, Wayne Rhodes, we were very impressed. He made us feel like we were part of the family, like we knew eachother for years.We want to Thank everyone, ESPECIALLY Wayne for everything you all ,have done in a quick, relaxing, and timely manner. Our experience with you all was greatly appreciated. We will highly recommend you all.

abogin

7 de jun. de 2004

I bought a car from this dealership despite warnings from my friends, and I'm very sory about it. This dealership sold me a car with a paint defect, I had to spent 3 days to resolve this issue even though car was 1 day old. Now I have another paint problem and dealership accepts that this is a manufacture defefect, but of course they refuse to fix it. Instead they giving me a 1/5 of the cost to repair it. Smart move. Well, first they lost another customer and secondly I will have to settle it over the court. Don't repeat my mistake, go someplace else.