Sharon Grimm

16 de ago. de 2021

Had car trouble on a trip from Iowa to S. Dakota. They got the car in quickly and fixed it right up. Everyone was super nice. Especially Amy! Thanks!

James Roby

6 de oct. de 2021

The Sales Manager is wonderful. Good looking guy too!

Laura Bylinowski

9 de ago. de 2021

We are traveling across country in our Pleasure-Way OnTour 2.2 Class B Van and had discovered water underneath the cab floor mats on both driver and passenger side. Found this Ford dealer with a Service Center passing through Lucerne, MN and decided to stop and ask if they could take a look at it. They graciously accommodated us and we were in and out in less than 2 hours. Problem was plugged A/C drain. Great service!

M - S.T.L

17 de dic. de 2020

If I could give a lower rating I would. An issue with my vehicle was brought to their attention for diagnosis and to be fixed. The service department was informed of what was already known to be wrong with the vehicle and what was unknown along with the likely suspect. Regardless the techs working there focused on what I had already identified as not causing the issue at hand. Over the 6 or so hours the vehicle was there, nothing could be found by the techs. Upon returning the vehicle to my home it was parked INSIDE a neighbors garage by whoever drove it back. After being told they could not find the issue in the entire day they had it I referred to a different shop and discussed the issue with them giving the same information given to Herman. Within 5 minutes and without even having the vehicle there my issue was diagnosed and I myself fixed the issue. (Note that I even offered to pay this shop their diag. Fee for their time because they actually diagnosed it.) I was billed nearly $140 from Herman for being told the same thing I had already told them. After a phone call with Kelly Herman it was made clear to me that everything I have heard about this business is true, and it isn’t worth going to. They were willing to reduce the bill to $100 for looking at it and saying we don’t know what’s wrong with it. If not paid Kelly made it clear she’d take it to court. My bill was paid by someone other than myself who didn’t want to see me go through the trouble of fighting this nonsense in court. Let me put it this way: I would rather have paid $140 or even the reduced $100 to pay for a sign that says not to go to Herman motors than fund this woman’s ego.

Scott Miron

25 de ago. de 2020

Our RV broke down on the highway and we were towed to Herman Motor Co. in Luverne. Amy and the rest of the service team had us fixed up and on our way in no time! What a great experience! Highly recommended for all your service needs.